We have had ours for almost a year. These LG stoves that have knobs on the front seem like a great idea. EXCEPT when you cook and bump into these stoves, the buttons turn on. We have had two near fires in kitchen had someone NOT been home and these knobs got bumped before we left we would have come home to a major house fire. We have tracked the knobs for 5 months since the first two incidences and today after last night, I am junking this new oven and buying a safer one-too dangerous to give away. NO it wont be an LG. I have read that they dont do much in fixing the problems. But I will contact where I purchased the stove and let them know of the dangerous stove they are selling.

We had a terrible experience from start to end. Took a month to fix the refrigerator/freezer. LG did not follow through several times during the process. Life is Good for LG. Not it’s customers. Put in a food loss claim over a month ago, still waiting for the check.

My LG refrigerator is 5 months old and has stop cooling completely. When I called they told me that there were no techs available and the scheduling department would contact me within three to five days. When they finally called back, they left a message with the repair company info saying theyd call to set up an appointment. LGs chosen company never called, I had to called them! Once I took off of work the repairman, said the unit needed to be replace. When of course LG disagreed, and now they want to send another tech out? Its already been 9 days without a refrigerator. I totally agree with the other complaints, and will go on every outlet to complain and warn consumers against purchasing their products.

Why didnt I read these reviews before purchasing an LG washer. Now Im stuck with an expensive washer that doesnt get my clothes clean and leaves stains!!! Never again.

LG WT4870C Top Load Washer - I would like to give this washer zero stars. It has to be the worst washing machine I have ever owned. The cleaning process takes much longer than the timer indicates. The clothing is not clean. I still have underarm stains, pet hairs, make-up on my clothing after a wash. The IE error comes on after each and every wash making the process longer as I have to reset it to Spin Only in order to get the clothing wrung out. I will never buy this type of non agitating agitator machine again. I wish I could get my money back but I waited too long. I hated it after the first week. I am going back to a front load washer and not an LG ever again.

My LG smart inverter compressor refrigerator does not cool at all when switched on (only the light comes on). Serial No: 805NRRD086878, Model: GL- B201ALLB. SPZQNGR/0028, ADDRESS: PORT HARCOURT - NIGERIA, PHONE NO: **. Please what I do to make it work? It is really frustrating.

I absolutely could not get anyone to answer my calls. I purchased a washing machine in 2005 and it was starting to smell terrible by 2006. In 2009, it produced error readings so I purchased a new pump. In 2011, it started making noise. I took it upon myself and found out that the support brace that holds the inner drum rotted and broke off in three places. I have soft water and am a registered master plumber. The material used in this brace was no more than cast aluminum or pot metal (neither of the two should be used in a piece of equipment like this). The drum is stainless. What a waste.

We just took our LG fridge to the dumps. Within the first year we were having problems with the ice maker and were advised to thaw it out and make sure the ice maker didnt freeze up. Then the compressor had went out after less than 4 years. The authorized service shop for northern Utah is Mark-A-Newt. They will not work on a LG fridge anymore. They said that in the last year they have only been paid once for the work they have done for LG, and they dont know of anyone who will work on them. They advised us not to buy another one. I plan on telling everyone I know about LG.

My LG 8.5 front loader machine is noisy. Bangs and rattles when spins at 1400. Revs. Clothes are tangled when washing. It was ok for two weeks then it started rattling. Would not recommend this washer.

I have the same experience with my machine. Just after 1 yr, the washer will spin & refill for hours repeating the same cycles. The machine starts at 57 min. wash 9 normal load, cottons) but after an hour is still spinning, draining & refilling. The first time I noticed this, it was spinning for over 3 hrs. until I stopped it. Not only that, the clothes come out about as dirty as they went in. The machine is a huge disappointment.

Kenmore and LG refrigerator have known compressors that fail way before the life of these appliances. I know because mine failed today. I talked to LG and Sears/Kenmore and neither cared. They each blamed the other. My refrigerator is only four years old and I paid over $3,000 for it. I know I am not alone. There is a class action lawsuit against LG for this same problem. I advise that everyone that has this problem join in. Don’t let these companies take advantage of us any longer.

I purchased the LG Dishwasher and it is so pretty. I first ran the dishwasher just after installed and of course everything was wet for a couple of days. I dried the dishes and left the door and top (3rd) tray open as it seemed to hang on to the water. Then I remember the Rinse Aid so filled it up and ran again. Again everything was wet but not as bad. Then I decided to read some of the reviews (I had read them before but on Google reviews). Now I am wondering if my life will consist of drying dishes. That is a job I hate which is why I have the dishwasher. I have been on LGs site and did not find much help. BTW I also purchased a stove with no serial number easily accessible. Not my month.

Purchased the largest 110v LG Window Air Conditioner at Home Depot on January 9th 2013. On May 26th the Unit started freezing up. Contacted LG, it took 16 days to get a technician out to diagnose, then 4 days to wait for a new Condenser. 2 weeks later the unit froze up again. Called LG whom sent out the same Technician the next day and he stated it was low on refrigerant. This is a sealed unit that was ice cold on the day of the first repair, but he stated it was not fully charged, so he charged it. Three weeks later the unit froze again. LG stated they would send the same Technician the next day for a third attempt, and that if it could not be resolved they would then replace the unit. I was told the appointment time would be between 1 p.m. and 6 p.m. but after having left work early my wife waited there all day for nothing. The technician never called or showed. At 6:05 p.m. I called LG who stated not to worry he would be there some time that night. At 8:15 he showed up. I was there for this visit. I am a 30 year GM Technician and hold both ASE, Robin Aire, IMACA and GM A/C certifications. I watched the technician hook a gauge to the unit and the readings with the unit on was 60psi on the low side. They do not use a high side. The needle never waivered, yet the evaporator was frozen as were the lines leading toward the compressor. He claimed that the evaporator must be clogged. I replied it had been professionally cleaned the first time it froze up in May even though it was only 5 months old. He was adamant the unit could not breathe, so we took the unit outside and with a flashlight removed the evaporator and flushed the unit with a hose and found no debris, no mold, no dirt, nothing restricting the cooling fins. The water was clear and went straight through front to back and top to bottom. This stumped and confused the technician who claimed he did not know what was wrong. We reinstalled the unit and turned it back on and watched it start to freeze again the exact same way. I stated that where the freeze point ended had to be the point of an internal restriction debris, etc. and he stated that it must be a free floating internal restriction but had no idea how to fix it. So he wrote a note saying the system was fully charged and cleaned and he found nothing wrong. I was left with an A/C unit that still does not cool and freezes up. I called LG today, they had previously told me that after three repair attempts they would replace the unit. However today, they stated they would send a different technician who could give a different opinion, then they would consider replacing the unit. I was extremely upset and was beside myself with anger. First I was lied to about the time of the appointment, then I was lied to about third time repair attempt and they would replace my unit. Now I am expected to lose more time at work to be there for another repair attempt when they have failed in the last three to make a repair. There must be another way to resolve this short of buying another unit. I have a three year replacement plan with Home Depot but it does not start until after the year is up and that is still 4 months away, and in the heat of Florida I will not last 4 months with out A/C. This is unacceptable and should not be the way a company treats their customers. I will never buy another LG product and will pursue this until I get some type of resolution, I am just not sure what or when that may be.

I have had my LG washer and dryer almost a year. It has NEVER gotten my clothes clean, even after repeated pre-treating and soaking. The water doesnt even cover the load of clothes and, besides the streaks of soil and dirty spots, they even have DRY spots on them. How can this be called clean? Even my underwear doesnt come clean and they are delicate but I wash them on hot and regular wash rather than delicate! I have given up and am ready to pitch them even though I have over $1800 invested in them! What can a consumer do when the company wont stand behind their product? I will absolutely NEVER buy anything with an LG name on it again!

After two and a half years, this $2,000 refrigerator would not dispense water or ice. We had three people out to try to repair and none of them could. We called LG who told us to call a certified repair person but no offer to stand behind their product. We are now making our own ice and using water out of the kitchen faucet rather than spend more money on this piece of junk. After reading these other reviews, we should soon be experiencing no cooling or freezing to take place at which time we will buy a new refrigerator of any other brand.

Model LFX28978SB - For the 2nd time in the last 4 months, I have thrown away all of the food in our LG refrigerator/freezer. This refrigerator had the compressor replaced 4 months ago and then again, one month later. Now, apparently, the electrical board needs to be replaced. This is a $2,300+ appliance that is less than 5 years old. Just talked to the company that is actually doing the repair and apparently LG wont overnight the part we need because they are paying for the repair. If we are lucky, the part could arrive by Monday at 4:00. Too bad I have two kids and a husband that require 3 meals a day. As far as appliances, LG does NOT provide customers with reliable refrigerators. LG customer service is by far, the worst I have ever had to deal with. Sorry LG, but life is not good with you!!!

DO NOT BUY AN LG REFRIGERATOR! I bought a Kenmore 71312, French doors, bottom freezer. Delivered Dec. 2018. Stopped cooling Feb. 1, 2021. 2 years 2 mos. ANOTHER DEFECTIVE LINEAR COMPRESSOR! LG just settled a huge class action lawsuit 1.6 mllion victims. Bentley v LG Electronics, Theres a Facebook page, thousands of posts, “LG Refrigerators – Life is NOT GOOD. Read the class action lawsuit. It will tell you everything you need to know. BENTLEY v. LG ELECTRONICS U.S.A., INC. (2:19-cv-13554). **.

My wife and I purchased an LG gas range (model LRG3081ST) and found that it overcooked food. When testing I found the range overheats during the pre-heat cycle. After setting the bake temperature you can watch the thermometer increase by 5 degrees every 6 to 7 seconds. When the thermometer reaches 5 degrees below the set temperature, it stays with that display for about 2 minutes while the oven continues to heat. When the pre-heat notification sounds, the pre-heat temperature is about 100 degrees above the set temperature.I opened a case with LG and they sent a repair tech to look at the oven. The tech confirmed the issue and tried to order a replacement control board. LG told him that was the way the oven is supposed to work and wouldnt allow him to order the new board. Ive now submitted a customer complaint but dont have any idea if anyone will make any changes. I cant imagine LG would actually design an oven that is supposed to overheat by 100 degrees. Our current resolution is to set the bake temperature, go through the pre-heat cycle, let the oven stand until it relights to maintain the set bake temperature, and then put the food in the oven. This isnt acceptable.

Bought an LG French door refrigerator in June of 2016 and by May 2019 the refrigerator stopped keeping cool or frozen. Was never warned about the huge problems that the linear compressors have and that LG refrigerators only lasting 36 months. After spending 1400.00 and having it last not even 3 yrs is ridiculous!!! Nobody would even come to fix it because it would cost more than its worth we were told and would continue to be defective. So out of alot of money with bad LG product and had to purchase new one but never again will buy LG.... went with GE....

I purchase the refrigerator because of the innovative technology that it has. It is very functional and great for a large family. It also cools a lot better than most refrigerators and it is energy star saving as well. I love the fact that I had that three drawer space and also that it has open this technology to allow someone to look inside the refrigerator without opening it. Theres nothing I dislike about it except that it needs a little bit more space in the freezer portion. I would like to be able to stack meats and also have a separate compartment for ice cream and drinks.

We have a 5 year old LG oven that began experiencing issues with the cooktop 1-2 months ago. The burners will work, but only rarely. They will turn on and heat for maybe 5 seconds and then turn off. Sometimes they will work for a few minutes, and then turn off. Never on long enough to cook a meal, or if you are in the middle of cooking it will power down to barely on and you are stuck. The front larger burners work way less than the rear burners, and the left burners are way more problematic than the right. There is a heat vent to release excess heat from the oven and glass cooktop located under the control panel on the left hand side that is frying the computer components in the control panel causing malfunction. This is a known design and engineering issue.I have tried calling LG, and they tell me there is nothing they can do. I tried communicating with them on Facebook and they tell me there is nothing they can do. There are many people documenting the same issue on places like Youtube and even here. Everyone one of them, right around the five year mark this starts happening to them. There are many replies from people saying LG did the right thing and fixed this for them. New computers. New control panels. The entire back replaced. Nothing for me. Super disappointed that our $900+ oven only lasted 5 years before its going to need a repair call and expense for me.We replaced our entire kitchen with Consumer Reports top-rated LG appliances five years ago. The dishwasher is already gone; too expensive to repair that compared to the cost of a new model. Still have microwave, and refrigerator. Oven is failing as mentioned. We also have two 65 LG TVs and an LG washer in our house. Doesnt matter how long we have been a customer, LG is making this difficult.

The motor has stopped working on my dishwasher and it is within the 10 year motor warranty. LG says they will replace the motor, however I need to pay $180 for a service tech to install the new motor. They say the motor itself is free, I just need to pay labor. I told them to send me the motor and I will install it myself, however they refuse to do so. The terms of the contract state that I am responsible for labor, that should give me the freedom to use my own labor, not be forced to pay (and overpay) for theirs.

We purchased all new LG appliances for our home. The dishwasher stopped working after 7 months. We called their support number and the people there do not know what they are doing. We have waited 2 weeks and no one has called, so I called them again. They still have not found a service company that will respond to our service call. They will not escalate the issue or give out phone numbers to reach someone higher up. I will not buy another LG product again and do not recommend purchasing one.

Well this washing machine is AWESOME. Works great and I can wash 15 beach towels at one time and even King Size duvet sets and NO problem. I have had this machine going on 10 years and I have had No issues. Even sings me a nice tune when it is finished....

LG has one of the best refrigerators that I have ever used and was easy to maintain and clean which is an underrated feature. It was recommended and the sale made it unbeatable. It did everything I needed it to for the price. It was a good reliable refrigerator for the apartment that it was in. Well kept and easy to store and organize food and beverages. The shelving was well done and easy to use, allowed for no clutter while storing a vast amount of food and drinks. The features I liked the most are simply how it was laid out on the inside, perfect amount of shelving and organization abilities. It had quite the capabilities and was just as good as all of the LG products that I had previously used or owned so no disappointment.

I bought a top loading LG washer from Home Depot in March 2016. By October 2016 it was smelling like mold & mildew. I did everything I was suppose to: use washer cleaner in it and run cleaner cycle once a month, it continued to get worse. I contacted LG Customer Service & Tech Support in December 2016, they scheduled a repairman to come out. He put cleaner in it & ran a cycle, and confirmed the smell. I called a week later, complained again. They sent repairmen out 5 times over the next 3 months who each did the same thing and confirmed the washer stinks, at this it reeks, and each time they said it was unrepairable. But, LG would not deem it unrepairable over the phone on Tech Support with the repairman and this is the only way you can get a new washer. Two different repair services were coming out at this point and both refused LG request after multiple visits to my house. So 3.5 months later I had wasted 5 work days waiting on repairmen time windows of 5 to 6 hours to come to my house, pour cleaner in my washer (which I am a very competent, college-educated person who can pour cleaner in a washer and press a button) & then have both repair companies tell me they will no longer waste their time coming to my house. I also has a plumber come out and inspect my lines and hookups ($114.00) cost to me and tell me the smell was definitely coming from washer. Now, LG says nothing else they can do!! I was sold a lemon, had it less than six months, and started having issues. LG is the worse company I have ever dealt with. They make you jump through hoops like a circus dog and beat you down hoping you will just give up. This company needs to be held accountable for their non-actions. Please do not buy LG products!

This review is for the LG WT5170HW Wave 4.7 Cu. Ft. White Top Load Washer. I purchased this washer 2 years ago. I was looking for the largest capacity that I could reasonably afford. I also wanted to save water. I was replacing an old agitator-type GE model that was still going strong after 17 years. Ever since I purchased this machine I have had problems with it giving the UE message (uneven load). Dont even think of using the capacity of this machine to the fullest. Anything above half-full will automatically cause UE messages. Anything bulky like towels or bedding will cause the UE message. Sometimes it gives the UE message for what seems like no reason at all. Basically Ive had to wait downstairs and babysit this machine to get it to finish about half of its loads.As for water savings, whenever the machine gets a UE message, it adds water to try to fix the problem, so any water savings are lost. I am amazed at the amount of water this machine uses. Here is the worst part. Recently while doing a load of laundry, the machine malfunctioned and would not stop filling itself with water. Thankfully I was down there cleaning otherwise I wouldnt have known and my basement would have been flooded. Something has gone haywire and the machine will not stop filling itself with water now every time I try to use it.I purchased the service warranty (something I normally never do) and called the service center and they cannot find a certified repair center anywhere near me (we live near Minneapolis/St. Paul). This afternoon I spent at the laundromat, and my $1,000 paperweight sits downstairs looking pretty. And, theres no one in the Twin Cities area who wants to work on these things apparently. Save yourself the money, time, headaches and stay away from this product!

I placed a service call through LG for my refrigerator. They said the tech would come from 8 - 12 and call me prior to the visit. After taking the morning off from work and no one calling or showing up I call and they said someone would call me between 1 and 5. I have asked to speak to a supervisor and have been on hold for 15 minutes and counting. I had a Whirlpool for 15 years no problems. This 4-year-old $2500 refrigerator is a hassle. Wish I would have never purchased it.

I purchased an LG stove with a double oven 20 months ago. The oven has been a huge nightmare the entire time. It preheats but after you put the food in it begins to stop heating ending up taking 90 minutes for 15 minute rolls. Ive had repair come out 3 times but they say thats how it is supposed to be. Meanwhile I have to stand there and monitor it, waiting for it to quit heating. I have lost hundreds of dollars in meat and food. No recall or help, just a very expensive crap shoot. Ruined thanksgivings, many dinners, with raw meat. I asked to return it before the warranty expired 3 times -- they wouldnt do it. Never buy this appliance. It doesnt work and they wont honor the warranty.

I dont ever review and this is very uncharacteristic of me but I feel I have to share LGs terrible customer service. We spent over $7k on a whole new set of appliances that were all LG. We cant use our cooktop or the fridge and we bought the top of their line. We are currently over 5 hours on the phone, over a month and half without the use of our appliances, one LG service tech that never showed, never called, and no explanation, and STILL waiting to get our brand new appliances fixed so we can use them. They wont replace them and say they cant find a service tech (other than the no show Froggys from Arnold Mo) in our area to fix them even though they are brand new. So, DO NOT BUY LG AND DONT USE FROGGYS FROM ARNOLD MO.

My 3 year old LG side by side refrigerator went out on the eve of Thanksgiving (11-27-19). We promptly called LG customer service and was told to wait 4-6 hours for the freezer to freeze again and was told to call back in the am to run the smart IQ diagnostics. Freezer and fridge both out. Most likely the compressor like everyone else. Called 11-29-19 and was given a service repair date of 12-5-2019. I thought that seemed a long time to wait but figured I’d survive. Mind you, we have a household of 9 (7 kids). The day of the 5th I started getting text from repair company saying I was changed to the 13th. Called LG for an earlier appointment and the long run around saga began with countless calls and continues with the same song and dance as everyone else on here. Two weeks without a working fridge and counting....

Updated on 09/03/2019: Please read and adhere to my review. I have had a technician out now 4 times. They finally decided to replace the compressor. When they did and left, they installed a faulty compressor that made my fridge actually heat up to 85 degrees. I called them and they came out last Friday and said yes, second compressor was bad. So I called today to ask where we go now, their response...We need to send out a technician to verify that the compressor is bad. I said, You came last Friday. LG said, Well he didn’t call us to report it so we need to send him out again and call us when he’s in front of the fridge. Mind you it’s been the same tech all 4 times and they want me to schedule him again, which takes 10 days wait every time. Please read the reviews and see how bad they are. I’m disgusted with this company.Updated on 08/29/2019: I am now one month without a fridge. Took them 5 calls and 2 weeks to get back. They finally sent a tech who vacuumed out my fridge and left. I called 5 more times and finally got them to come back 2 weeks later to put in a new compressor. Fridge is now screaming loud and has gone up 10 degrees. They want to send a technician a third time and I hung up. The tech said he has replaced 74 lg compressors....that’s from the technician. If you call their number it says, “Are you having a cooling problem….” Stay far away from this brand. We are a large family and living out of coolers in August with no answer in sight.Original Review: I bought a LG fridge 2 years ago. My refrigerator quit cooling so I called customer service. They told me they extended the warranty to five years and I would receive a call within 3-5 business days. I never received a call within the time frame. I called twice during that time to check and and I always got the same response that it would be escalated. On the sixth day they told me it was scheduled out two weeks. I explained that we are a family of five and that’s crazy. Then I received a text confirmation telling me that it was actually 3 weeks out before someone would come out, but they would escalate and nothing else they could do. Runaway from LG fridges. It’s the middle of summer and we had to throw everything away and living out of a cooler. They could care less.... Customer service is worse than the actual refrigerator.... You’ve now been warned. They are aware of the issue due to when you call the automated message says is your LG fridge not cooling? Junk!!

LG refrigerator model LfC21770ST had voids in freezer insulation. Freezer liner has separated from body. LG tech says no reliable repair. Bought refrigerator in late 2008. Has 7-year warranty. LG will not replace unit.

Updated 08/15/2019: I posted my original review of my LG refrigerator, but wanted to correct the model number. It is a Model LMXS30746S/00 instead of Model LMXS30776S. My wife ordered the latter originally, but it was on backorder (From LG, no surprise, right!). After waiting over a month for it to arrive, my wife decided to go with the LMXS30746S/00 instead. We received this refrigerator January 9, 2015. -As of August 15, 2019, I still have a non-working refrigerator, with a defective linear compressor. My original review of my refrigerator was on July 2, 2019. LG responded in writing, and other than a few phone conversations, of the which most were initiated by me, that is pretty much all this company has done to date. -On July 10, 2019, LG informed me that a technician was scheduled to look at my unit July 18, 2019. No technician, no courtesy call, no surprise. At the end of the day (still July 18th), I notified LG, and on July 30, 2019, they informed me that they were considering an alternate resolution. At that point, LG requested proof of purchase, which was provided a few days afterwards. LG responded August 5, 2019, and said my case was escalated to their Return Authorizations Department and informed me that instead of awaiting repair, they were going to go the alternate resolution route. LG informed me that someone should contact me from the Return Authorization Department within 4 business days. -On August 8, 2019, I received a call from a family member to inform me that a representative from A&E, LGs repair group, had contacted her about the refrigerator. I placed a call to A&E to no avail. I then called the Return Authorization Department. I was informed that they were still awaiting approval for the alternate resolution. She had no idea why anyone from A&E was trying to reach me. -Later on August 8, 2019, I received a call from LG informing me that a technician was scheduled to come look at my refrigerator on August 9, 2019. I was told this was a necessary step in the alternate resolution process. -August 9th came and went, and once again, no technician showed, no technician called. We did get a text of from A&E this same evening stating our appointment was rescheduled for August 19, 2019. No apology or explanation for the missed appointment though.-On Monday, August 12, 2019, I called LGs Return Authorization Department. I informed the representative about the missed appointment. She informed me that my case was still awaiting approval. The person responsible for making such decisions was away from the office, so she left a note and said she would get back with me to provide an update. As of 3:00 PM, I am in a holding pattern awaiting that call. Most likely, I will end up calling LG back. Original review 07/02/2019: I purchased an LG French Door refrigerator in 2014. In 2017, it stopped cooling, due to a noisy/failed Linear Compressor. Trying to hold LG up to their 10 Year Sealed System Warranty, which includes the compressor was/is a joke. I dont recall ever wasting as much time and getting the runaround on any product I ever purchased. I was first told that LG was going to take care of my issue, including labor, at no charge. I was given the name and phone number of the company that was to perform the work. After going a few weeks with no contact from this company, I called them. It was listed as a computer repair business, and all I ever got was an answering machine. I contacted LG again several times, expressing my dissatisfaction with the whole issue and the delay in having my issue resolved. Someone finally sent me a list of 5 repair companies and told me to reach out and choose one to repair the fridge. Well, I called 3 of the numbers, reached a voice mail for one, and spoke to representatives at two of the others. In both cases, the persons I spoke to said that they were not trained or authorized to work on LG Sealed Systems. At this point, I was really ticked off. How can a company that on the outside appear so great, be so badly run. Not only did I have a product that was worthless in its present state, but in the process of getting it repaired, find that this company doesnt even know who is authorized to make necessary repairs. I contacted the Marylands Attorney Generals Office to see if they could help me. They sent a few letters to LG, and LG responded, saying that they offered to supply a replacement compressor (which were drastically back-ordered due to their high failure rate), but that I did not accept their offer. LG said nothing about covering the labor for replacing said compressor as they said they would do at the beginning of my ordeal. Marylands Attorney Generals Office said my only recourse would be small claims court. Well, I thought I was ticked off before, but I discovered that I had another gear. I contacted LG once again, and expressed my frustration. I was finally connected to the group that handles technical issues. When I told the person where the refrigerator was, he told me LG did not have anyone nearby whom could fix it. I asked, how can LG put a warranty on something, knowing full well they did not have personnel who could make necessary repairs. The person told me that LG had personnel available to make warranty repairs on items, including appliances, just not in cases like mine.The LG refrigerator is in my garage, taking up space, at least until I build up enough energy to figure out what I am going to do with it. Through this whole ordeal, I have developed a disdain for The LG brand. I am not sure if this compressor issue, which has affected thousands of LG refrigerators, is being mishandled at the direction of upper management at the risk of cutting into profits, or if employees interfacing with customers like myself, are not following LGs we care for our customers slogan. LG - Life is Good, when you can treat people so bad and still rake in profits.

Purchased an LG refrigerator LMC25780, spent over $1,700. After just 2 years in service the freezer started getting warm. Lost all of the food. Called the LG service number and was told the unit was out of warranty, except major parts. The technical came out today and said the compressor is bad and will have to order a new one. The compressor is still under warranty but I still have to pay for the service call at $250. What a ripoff scam they have going. NEVER AGAIN WILL I PURCHASE AN LG PRODUCT.

This LG True Steam front loading washer I purchased at Home Depot has put rips in the legs of 3 pairs of jeans. I have inspected the inside and cannot find any sharp spots that would rip a pair of jeans. I did find that there is a plastic yellow fitting in the front top of the rubber bladder that has a slot in it. The plastic fitting in the bladder looks like it is being pulled away from it seating in the bladder, and possibly could be catching the jeans and creating a series of rips.

I requested assistance with my washing machine on the 15th of March. Nobody pitched, on Friday, I phoned again and was informed that one technician was on leave. She would send somebody on Monday. Nobody came. I phoned again on the 22nd of March. She said she will ask the technician to come on Friday. That Thursday afternoon, I received an SMS saying that they would be at my house. Unfortunately, I was in town to collect my daughter and asked them to be there 16:10. When I got home at 16:00, they left a note saying they were at my house and I was not there. The next morning, I received an email saying that they would be coming on that Friday. I requested them to please come at 13:00 when I am home from school. The lady replied that the technician will be there before 13:00. I told her again that I am teaching and Im not allowed to just leave. I will notify her if I leave earlier, which I did. Then Louis came and told me the rubber was perished, that he does not have it in stock but will order it. It should be here the next week. I kindly requested him to notify me on the day that he will be coming, in the morning, to say whether he would be coming in the morning or afternoon. He promised me that he would phone me an hour before he comes. Today, he sent me an SMS 30 minutes before he stopped at my house. I had no idea that he was planning on coming today, so I was in the gym at the point when he sent an SMS. I did not hear the SMS as there is loud music in the gym. I am totally dissatisfied that he cannot respect me as a paying customer and have the decency to ensure that I did receive the message and that he cannot respect my wish to know in advance which day he will be coming. We are on holiday and I might have been at the beach with the kids, then I would also not here an SMS. I feel it is unfair of him to expect of me to sit and wait at the house until he one day decides he is coming to fix my machine. Today is the 26th of March and my machine is still not fixed.

LG should be thoroughly ashamed that they have released this piece of junk in the public domain. The washer does not use enough water to wash properly and leaves clothes stinking and gross. The thing vibrates like crazy on spin cycles, it sounds like it is going to rip itself apart half the time. Yes, you can use less detergent and leave the door open, and clean the thing with bleach every week, but your clothes still end up stinking. As punishment, I think the designers of (and those who tested) this travesty of engineering should be forced to use it for a year so they can see what everyone is talking about. I will never buy another LG product because of this or recommend them to anyone. The company deserves to go under for such a horrible transgression.

We bought this electric oven with the convection option because it was a super deal. We would buy again because of the ease of usage, the easy self cleaning and the extra cooking rack. We especially like the options in two of the top burners to change size of heating element to better accommodate the pan being used. Lastly it has a warming/maintenance burner option also. We love this stove!

We have a LG LFXC24726S French Door refrigerator that started dispensing water on it own. Fortunately we were home and able to stop it in a few minutes. We got about 2 to 3 gallons of water on our wooden kitchen floors. If we had not been home, a very different story. Has this been an ongoing problem with LG? Does not generate much faith in this company.

The washer is nearly two years old and so far has worked flawlessly. It is nearing the average lifespan of todays appliances so we shall see. Washes fine for a new machine. But, all the new water requirements and soap requirements make the new machines not as good as the old ones.

Purchased my $4k LG French door 26 cu ft refrig/freezer in Nov 2015. In June 2017 the refrig/freezer failed and not operable, had to throw all my food away. Repaired with new compressor. On December 26, 2018, the exact same problem occurred! Threw my food away again! the earliest a tech can come is on January 9, 2019! This appointment was after I complained about the first Jan 16th appointment given! Need another new compressor. Prior to this LG, I had another LG and its compressor that failed twice in the 3 years I owned it. Why did I buy another LG? Thought, What the odds of this happening again with a brand new LG. Well now I know. It must be a defective design that occurs repeatedly to a Lot of LG owners! Never will buy another LG!

We purchased the washer and dryer set. Thought it was going to be great but has turned out to be the worst deal ever. We have had nothing but problems. We have same issues everyone else is having, uneven load, uneven balance. Takes forever to do one load of laundry. We paid a lot of money for the set. Now looks like we are going to have to buy another set but different brand. Anyone thinking of buying these please dont waste your money. LG needs to make this right for their customers. I will not purchase LG anything now.

My LG washer is one without an agitator. It is a water saver and I like that feature a lot; however, there is no way to accomplish a soak cycle. Other than that, I like everything about the washer.

Dependable, easy to clean, durable because it lasts beautiful, strong and big enough to load my king comforter. Easy to assemble when needed. LG easily able to contact with questions and maybe same if I need their service.

Faulty Refrigerator lsrc2925tt - Ice maker started going bad. Was not producing ice properly. Shortly afterwards, a big puddle of water appeared from freezer. Refrigerator went completely out. Called Home warranty company. They have not been wanting to assist me. Accusing me of being the problem and not taking care of the appliance correctly. Luckily, I found a comment on here from Jack ** of TN. He experienced the same problem. Water in the circuit board of the unit. Also called LG and advised. Sent them documentation and this website as well. Looking into legal representation for resolution. Have been without Refrigerator for nearly two weeks.

My kitchen was filled with 2 LG appliances; a microwave, and a refrigerator. I’ve had LG products in previous homes as well and although I’ve had to fix them from time to time they have been generally good products. So when it came time to purchase a dishwasher and a range oven I wanted to have a matching set so I went with the LG dishwasher and range oven.My refrigerator is 6 years old now and was not cooling down properly. I called your customer service line to see what could be done and they gave me the name and number of a local technician. I called and set up an appointment with Duncan Home Services. They diagnosed the problem as a faulty compressor. Although it was an inconvenience, I was pleased to remember there was a 10 year warranty on the linear compressors that were in my model of refrigerator (LFX28968ST/01). I called customer service on April 22nd of 2019 to see about getting the compressor replaced. 44 days later and 7 hours, 21 minutes and 42 seconds on the phone with customer support… I still do not have the correct replacement for my faulty compressor.I was given a case number of **. I will detail my dissatisfaction with your call support team later but here is a summation of the issue. In response to my request for a warranty replacement of the compressor, the Tech was sent a compressor with the model number of TCA35533604. This part was identified as a “backup replacement”. The Tech had installed one of these in another refrigerator they worked on just like mine and they knew it didn’t work. Therefore they would not install it and charge me the labor. They determined the correct part was TCA35893202. When they called to order that part they were told it is on backorder until early July.I don’t know if you’ve ever gone without a refrigerator for 2 months but when one is used to it being there, it is ridiculously inconvenient. The summation of what I determined from your customer support team was that I had 3 options that are policies that they say are set by you. 1: Wait another month for the part to come in. 2: I was offered 20% off a new LG refrigerator. 3: If I could produce the receipt then I could be given a new refrigerator.My problems with the above proposals are as follows: 1: I’ve already waited a month and cannot wait another month for a part that may or may not come in. I will be forced to purchase a new refrigerator from one of your competitors. 2: An equivalent replacement refrigerator will be another $2000 minimum. 20% of that is $400. I don’t have $1600 available to buy from a company that is doing a horrible job honoring their Warranty. As I said, I’d prefer to buy from someone else. 3: I know that the refrigerator was purchased at Lowes, I know that it was on or near Black Friday of 2013 but I do not have the original receipt from 6 years ago.I proposed 2 solutions to the problem, but the customer service supervisor said that she didn’t have authority to do either of the 2 options and only you did. I proposed the following: 1: Since the Tech determined that the compressor that LG sent was incorrect they would not Warranty their work. Since I have to pay labor for the installation as that is past the warranty period of 5 years, that is a problem. LG could warranty the work of their tech so I am not on the hook for when the part doesn’t work.2: The correct part (TCA35893202) is available through local appliance parts outlets and retails for around $279. LG could provide a voucher to the tech to purchase the part locally. This would be the quickest and most cost effective solution for all parties in my opinion. So if you could authorize my Option 2 promptly that would be fantastic. I am merely asking for a timely and correct replacement for a warrantied part.Now I spoke with at least 6 different supervisors. They are the 2nd tier of customer support. I have no issue with the first tier of support. They were all professional and as helpful as they could be and got me to the 2nd tier fairly quickly on seven of my ten calls. The 2nd tier of individuals however were the opposite. All I was given were first names so that is all I can provide. They were; Daniel, Brea, Jessie, Jem, Jessica, and Tyesha.Daniel: Daniel informed me that he would send an email to the parts guy Cyrus about the availability of TCA35893202 and he would call me back. That was early May and I never heard from him. Brea: She was generally pleasant but couldn’t help me any. She told me the tech would have to call the parts department to see if the correct compressor was available. (The tech did call and was told that the correct compressor was on backorder.) Jessie: Jessie appeared to be helpful and told me that he/she was going to send an email to Cyrus as well to see if the part was truly back-ordered. If it was, he/she could issue a replacement refrigerator (Which surprised me and I did not ask for.) He/she said I would get a phone call later… I did not, again. Jem: I’m not sure if I have the name right but she basically hung up on me and sent me back to the 1st tier people. They put me back through to the supervisors and I got Jessica. Jessica: I wasn’t particularly pleasant with Jessica as I was beyond frustration at this point. She responded by being extremely unhelpful and refused to walk through the notes of the previous 7 or 8 calls I had made. I told her what Jessie had said earlier about the replacement but she told me there was no Jessie in her office. She ended up telling me that TCA35893202 was NOT back-ordered and it was available but the tech had to order it. (The tech did call again to order it and was told that the part was still back-ordered.) I feel that I was blatantly lied to.Jessie: Imagine my surprise when I in fact got Jessie again despite Jessica telling me there was no Jessie. This time Jessie offered me the 20% off a replacement refrigerator. I told her that was not satisfactory, nor was the waiting until July for the part and that I could not produce a 6 year old receipt. She put me on hold… for a really long time until… Tyesha picked up the line and I got to re-explain everything to her. Tyesha: She just continually reiterated my 3 unsatisfactory options and told me there was nothing she could do and my only recourse was to write you a letter. So here I am. Should this situation not be remedied by my Option 2 listed above or a better idea you come up with yourself I will never be purchasing any LG product again. I will also never recommend an LG product to any family or friends. Although they are not particularly effective against your bottom line, these are my only options for recourse and I will pursue them endlessly. Thank you. Mark **

LSG4513ST.BSTELGA / Range danger for burn/natural gas leaking. This range has had issues since day one. Serviced one time by LG tech who said; Ive replaced the components with the updated parts; but that wont fix the problem. We the owners and guests have accidentally turned burners on and burned ourselves. An even bigger, more dangerous problem is the burners being on enough to leak gas and not light; or when on low; the flame will go out and continue to fill the home with natural gas until you notice. After several months of trying and finding out the LG factory repair person in the area; no longer works for LG; we have an appointment scheduled with an authorized service company. I would rather just have it replaced and preferably before a serious injury, fire or explosion takes place!

I want to tell you about the major issue and health problem with the top loading washer. I have been getting mold in my washer and on my clothes EVERY time I do a load of wash. This has been going on for months and it isnt going away. I run the clean cycle every few weeks hoping to keep the tub clean but it doesnt work. Ive run the clean cycle using a quart of bleach and then again using a quart of vinegar. The tub never drains properly and that is what is causing the mold. This is ridiculous and is a major health issue!!! Ive reported this to Consumer Affairs as well. This thing should be replaced immediately!!!

LG Direct Drive Front Load Washer - This top-of-the-line washer lasted just 4 years and 1 month. Now the bearings have gone bad and the cost of repair is greater than the cost of a new washer. This obviously did not meet the advertised quality!

I bought a french door model# LFC25776ST less than 4 years ago. Last November the compressor broke, after much runaround and redundant customer service, it was fixed under warranty (I paid labor of course as well as service calls from multiple technicians). LG gave me several names of repair techs they claimed were in my area, none of them were. I ended up finding one that can work on LG brand and convinced LG they were the only one in my area. 6 months later, the freezer and fridge are sitting around 40 degrees. The repair tech replaced the motherboard and fan before concluding the compressor failed again. I called LG and after they insisted on troubleshooting over the phone, they were convinced my fridge was not level, even though I told them a professional had diagnosed it already. I verified with 3 different levels that my fridge was sitting perfectly square. I guess Im just going to have to buy a new compressor every year until the 10 year sealed system warranty is up. I really wish I could talk to someone who actually knows what theyre talking about and cares about the customer. They outsource their call center to India where these people are just reading off a screen. GARBAGE. DONT BUY LG.

I bought my washer Oct 18, delivered on 28th. 13 months later it is dead! Needs a new board??? LG, Home Depot and extended warranty company could care less! If you are considering an LG product, run dont walk to a better brand. They keep asking about power source, I am 62 and this is not my first appliance!!!

Bought a LG top load washer in 2013 and I hate it. Its a constant battle with the machine flashing messages and being unbalanced and constantly refilling with water and not wanting to spin. Totally wastes tons of water which we have to pay for living with a cistern and ironically I bought it because it was supposed to use less water, what a joke. I have never had to stand and watch a washing machine until I bought this evil machine. Oh why do I have to watch it so it doesnt waste all our water when it starts flashing the unbalanced code so then I have to stop it and try to move the wet clothes around so the stupid thing will continue on. I wouldnt wish this machine on anyone even if they were my enemy, its horrible. Im going back to a top loading Kenmore with a normal agitator that actually cleans the clothes. The only positive is that I bought the LG dryer at the same time and Ive actually had no problems with that.

I purchased this washer about 2.5 years ago and my frustration with it began shortly after I started using it due to its poor performance. It is frequently off balance. Even if it only has water and no clothes it will work for a minute or two then stop indicating its off balance. Washing clothes is an all day affair at times and I wash clothes by hand sometimes to avoid using this hated washer. When it becomes off balance it will drain the water out and refill again and again so any savings on low water usage are non-existent. I started a load at 6:00 am this morning and it should have taken 57 minutes. (It is now 7:45.) After my having to adjust the clothes in the barrel several times the machine tells me it needs 30 more minutes to complete which with my experience could actually mean multiple more imbalances and more time.... I truly HATE this washer and would encourage anyone to NEVER buy it.

I have had several LG washing machines and have always like them. They are reliable, last forever and can handle many types of loads in it, from heavy items, bedding or delicate. The only issue I have with mine now is sometimes it cannot balance itself. I then have to do it myself.

Purchase our LG dryer a few months ago-It has a sensor that won’t let dryer dry at any setting, VERY POOR DESIGN- the lint trap is the main reason for the sensor stopping the dryer from drying—DONT PURCHASE ANY LG DRYER.

I cant even describe the awful experience my wife and I had with our LG refrigerator and dealing with the company itself. It took 3 months from the time our fridge stopped working until the time a resolution was made. I will not go into detail in this review as it would be too lengthy of a review and the fact I dont feel like recalling/reliving the horrible experience we had.

Have had no problems with front loading washer and dryer. Bought biggest capacity of both appliances with pedestals. No more getting on my knees to check for left behind clothes. They are so quiet, I have to check if they are done.

LG has the worst Dish Washer and the customer services are horrible. This isnt well built and smells bad after 6 months. Dish wont stand and will keep breaking as it falls apart. The model LDF7774st, I bought this on 07/04/2014, and it start making metal grinding noises. So I called LG before 1 year warranty is over, and they told me it is normal. I tried to call few more times but they kept saying the same thing. They dragged it and dragged and my warranty is over. Now the LG dish washer I bought it for 700, is completely not working and show AE error sign. I called LG and they are trying to get me in to buy 1 year additional warranty for 400 bucks or 60 day warranty for 300 while they are telling me it will cost me 500+ dollars to fix it. I said ** you and hung up on them. I am so angry at them. DONT BUY LG!!! IT WILL BE YOUR WORST NIGHTMARE.

For the last 2 years I have not been able to use my dishwasher. The reason is when it goes through a cycle it comes out smelling. I have had 5 repair man out here and they say there is nothing they can do - its the dishwasher itself. I paid over $1000 for this piece of junk. The only solution that they gave me was to go to a hardware store and get an item that you put into the dishwasher and its supposed to clean it. Needless to say I still cant use my dishwasher. When I bought all my appliances stainless steel this was supposed to be the best. I live on Social Security and its going to be hard for me to go out and buy a new one. It will not be an LG. I was literally washed the dishes before I would use the dishwasher. Now when I wash my dishes by hand at least I know theyre clean. I am very upset with this product. I have never complained to consumers but in this case I have to. Beware and if you do decide to get an LG make sure you have a very long extended warranty.

After only a year and two months after purchase, our LG dishwasher (LDS4821ST) is obviously having a drain pump issue, and thankfully we purchased the service plan at Home Depot. This washer sucks. It has become noisy, the panel freaks out and sometimes you cannot choose certain wash cycles, and now this drain pump issue. Its a huge piece of **. Follow my advice, since I know people with more expensive washers - get something like a Bosch or, if you really have the cash, a Miele. If you purchase an LG, you will regret it. Oh, and we also have an LG refrigerator, which also sucks. Although there are no real problems yet, it cools unevenly, and even when the unit is set at 36, some zones read 42-44 degrees (I have a digital chefs thermometer), which is in the danger zone for food (40/140 rule).

On December 8, 2011, I purchased an LG refrigerator (GRB652YLS). At the level of the refrigerator exposed showroom appears straight, very stable, no problems. When I received my home in Debal, on the floor it was my surprise: the refrigerator is very tilted back. It is not perpendicular to the ground. I have a very flat ground. At the store I bought and even at the direction of Algiers, I was told that their refrigerators are celquand; as you open the door it should be maintained with a chair to get out food or the reverse. It is equipped with front feet but no use. LG should withdraw these feet to save on the cost price of the product. I am not satisfied.

Have it for 5 years now and it works excellent. Light load or heavy it just does not care, heavy duty machine. We are a big family and have our relatives over for party, birthdays and anniversaries. Im very happy with this product from LG and recommend it to my friends and family.

The LG refrigerator works great and looks great. My only complaint would be about the way the top on the crisper drawer close. You have to be very careful or you will break the lid off of the drawer.

LMXS28626S.ASTCNA0/French Door. I bought it for the good looks, but there are a few annoying and serious design deficiencies in the refrigerator, as follows: 1. The ice maker storage is in the door, which causes the ice inside to clump together and stop making ice if the door is opened for a couple of minutes while cleaning the inside. The storage has to be cleaned out, and sometimes reset, in order to work again. 2. The water dispensing spout is far from the pressing mechanism, and water splashes outside the glass if it is small. I have never experienced this before in any of my previous refrigerators3. The French doors do not stay in place when opened - the left tends to shut, while the right tends to open all the way.

Dirty dishes!! This is what I have been dealing with since I purchased my new top of the line LG dishwasher. It was the most expensive LG dishwasher on the floor. Purchased kitchen full of LG products which were high dollar products in order to get the best!! However, not so. There is a residue that is sitting on the bottom which is even present after I ran the empty dishwasher with a dishwasher cleaning agent. Water also sitting in the bottom. I have contacted LG twice and spent approximately one hour on the phone with a technician. Still not cleaning properly. LG refusing to cover the cost of sending a technician to my home. No future LG products in my home!! LG does not take care of its customers.

Back in November 2008 we purchased an LG front load washer from Home Depot. After two months of owning the washer it went crazy! I had put a load of clothes in to wash and went about my chores, when I heard a horrible banging sound! When I ran into the laundry room I saw the washer jumping all over the place and beating holes in my wall! Before I could get to the plug to disconnect power, the front of the machine blew off and the washer drum fell out. I was in shock, my floor was flooded and the machine was destroyed! I called LG and explained what had happened and their wonderful customer service suggested that I unplug the machine for 15 minutes and then try it again! Really??? After 3 weeks, about 50 phone calls they finally sent a repairman out who said it was do fixable! Another two weeks went by and we finally got a replacement machine. The replacement leaks all of the time! They have been out to check it more times than I can count and it still leaks! I will never buy another LG product!

We purchased a 23 cubic foot French door refrigerator. Unfortunately we did not purchase an extended warranty. Within three years, the first problem was the ice maker, which LG repaired at no cost. The second problem came when a handle for a crisper broke off and now the fan motor now sounds like a motor boat. This all happened within three years and when I tried to contact a person of responsibility my emails go unanswered. I feel that this a poorly made product and seek relief and repair.

We purchased our LGLFXS30766503 refrigerator less than 2 years ago. At the time it was the middle of July, all refrigerators were out of stock, and this model could get to us the quickest. It was not our first choice. We have had it repaired now 3 times in the past 8 months, all for the same cooling problem. The last repair they completely rebuilt the cooling system. It has been less than two weeks and it is now not cooling again. I have spent countless hours of my time, thousands of dollars to replace groceries, all for a $2,500.00 refrigerator we did not want in the first place! I have not received reimbursement for said groceries, which is part of my warranty. I do not have confidence in the abilities of LG staff or technicians. At this point I will accept nothing less than a brand new unit. I refuse to think, with todays technology a high end appliance should perform this way. Our previous Kenmore refrigerator needed zero repairs ever, and we had it for 20 years! I am extremely frustrated to say the least. I will never buy another LG appliance, and I will tell everyone I know my experience. Lifes NOT Good!

This very expensive washing machine will be the first and last appliance I ever purchase. It almost never completes a load of laundry without stopping at least one time and flashing UE, refilling the tub and starting over. It is not like I load the washer with towels on one side and socks on the other, I am not a moron. No matter how hard I try or how big or small the load, I can count on this pile of crap to make what should be an easy task a frustrating one. Dont waste your hard earned money on this or any other LG appliance. If you dont believe me google it.

I was very excited and purchased all brand new LG appliances in late 2016 after purchasing a new home. The dishwasher has 3 racks and after 4 months the top brackets are supposed to be adjustable and do not stay upright. They are supposed to clip into brackets and have come apart. In addition, there are 6 spots on the upper and lower rack that have been burned and are completely falling apart. This was a very high end dishwasher and will not buy another LG. My brand new stainless French door refrigerator with 2 freezer drawers is also a disappointment. The side areas have broken apart and I have taped them together. Very poor design as it only holds very few items that are tall like milk gallons.

I purchased 4 of the LG Studio line for my new kitchen. Gas Stove, Microwave, Dishwasher, and refrigerator. 1st use of Dishwasher and it did not clean. Then the items I left in for the next wash, grew BLACK MOLD. There is always moisture in the dishwasher, even day after running it, and I have to leave the door ajar to help it dry. If I shut the door, BLACK MOLD grows.The microwave turntable rattles so loud it can be heard over the normal microwave sounds. The gas stove is often unresponsive. The buttons on the front do not always work and I have had to pull it out from the wall to unplug it and plug it back in to get them to work. It is very random and I have not been able to figure out a pattern of use that causes it to malfunction.I put in 3 service requests to have these repaired. Im entering the 3rd month and they STILL have not been to my home. LG sent this to a 3rd party Vendor AE FACTORY. They have left partial emails telling me to call them and then they do NOT answer their phone. I have spent even more time contacting LG Customer Service, who has done nothing to help. They have no control over their 3rd party repair vendors, and no supervisor will ever get on the phone or call me back. DO yourself a favor, go with a different brand!

It takes hours to wash a load. Ive been doing laundry for 55 years. This is a piece of junk, albeit a very expensive piece of junk. Ive even gotten the famous UE message when the tub is completely empty and Im running the tub clean cycle. As soon as I can afford it Im going to Sears.

I am a neat freak when it comes to my appliances, I use an aluminum tray at the bottom of my oven to catch spills, etc. We had our stove for 6-7 years, I used the self clean option for the first time today. The sides, where the metal shelving are held is rusted. The coating on the bottom of the oven cracked & sections rusted, the metal sheeting is also warped. Like others, I bought LG because of the reputation that Consumer Reports said. Obviously they didnt test the stove long enough or use it the way a real homeowner would use it, and here we paid close to $1800 for our glass top stove and it cant last 10 years. From now on, a stove better have a damned good warranty before I ever buy it.

Our LG refrigerator (LFW31925SW) has stopped cooling/freezing. After reading the MANY reviews, I am very concerned. I do not want to put $500 - $1000 in repairs (even though it is still under warranty) just for it to happen again. It appears that there is a Class Action Lawsuit about this problem but my model is one of the excluded models - Also excluded are consumers who bought LG refrigerator models of which fewer than 1,000 units were sold “or for which the service rate for No-Cooling Events was less than 1% of sales,” the settlement says.. Is there a way to get this repaired without having to do a repair again in the near future?

I like the way the ice maker is in the door and picks up no taste or odor and a two drawer freezer. It has a lot of storage in the drawers. Ice and water dispenser takes tall stainless cups. Tells you when filters need changing.

Worst mistake Ive made, buying LG refrigerator Model LFX25976ST French door, freezer on bottom and ice cube and water dispenser in the door. Within the first year the ice make was giving me problems and after numerous service calls and complaints, I finally had to pay to have it replaced. Now mind you, this the 7th year of owning this piece of crap. In not quite 7 years Ive four service calls, including one where I had to replace the intake valve for the water at the bottom rear of the refer. And another service charge and parts charge. Now its becoming a money pit. Here I am 4 months short of 7 years owning this refer. And the compressor goes bye bye, This time its a $65.00 service call to tell me that it would cost me another $1,569.00 to replace it. Now Ive had enough. Went out and bought a new refrigerator and am hopeful that its going to be a better experience than the piece of ** LG that I had! My recommendation is to never buy a LG product. The service tech was very happy, a five minute call and made $65.00 for it. He said the letters on the refrigerator should read GL in stead of LG standing GOOD LUCK and I believe he was right. Anyone that buys any LG Product deserves what they get.

I have never been more appalled and disgusted with a company and customer service in my life. Last night while doing laundry, my LG electric dryer of the last 4 year, the cord connecting in the back of the dryer caught fire and melted. Thank goodness we were home and the dryer shut off with no further damage to the house other than the wire and casing in the back of the dryer completely melting. I called the customer service line to let them know what happened and the lady sounding like she was reading from a manual telling me that I had to set up a service call which I understood. Then she tells me that I have to pay over $275 upfront for repairs before they will send anyone out. I told her that the malfunction was not my fault that there is a defect in the product and she said unfortunately unless I pay upfront they can not send anyone out. I told her to send someone out and if the repairman somehow found us at fault we would pay then, but before he came out to look at it. How do you charge someone for a repair that they havent even seen yet to know what needs to be fixed. How do you charge someone upfront for a repair that was a manufacturers defect? A defect that could have burnt my house down or worse killed my entire family had we been sleeping. For safety measures I had an electrician come out to the house the very next day to ensure it wasnt an electrical issue on my end and he even said its wasnt anything from the house end, that it was an internal issue with the dryer.

I upgraded kitchen appliances provided by my builder 4 years ago & thought I was purchasing quality along with customer service by purchasing the Sears Kenmore Elite manufactured by LG. In 2018, the compressor on the refrigerator went out and it took Sears almost two months to replace. In July, 2019 unit started getting hot; Sears repair service came out, worked from 7pm till 9:45 and said they repaired the unit but the next morning it was still not cooling or freezing. Ive had multiple food loss with no customer satisfaction of reimbursement. Ive called multiple appliance repair companies and all have said they choose not to service appliances MFG by LG because of poor workmanship! I am so disappointed because Ive work too hard to just donate to a mega companys bottom line. At this point I cant recommend any LG product based on my experience. After writing this Im still without refrigeration & no customer satisfaction!!!

Oven window shattered on first time self clean use. Since oven is brand-new this is bad in and of itself. Dangerous! Technician has not been out yet. Will post update. Telephone scheduler warned us that, although we are in warranty period, if we ignored error messages, or misused oven, we may be liable for cost of new door! What? Are they sending out ovens so dangerous that you have to be credentialed to use them?

My dryer has not worked properly since I got it. Nothing is ever dry after the first try, regardless of the option I choose. I contacted LG numerous times, all to no avail. Now, I babysit my dryer and keep turning it on until my load is dry. Ridiculous.

I purchased a home which included appliances including my LG bottom freezer refrigerator (model number LRDC22744TT) this time last year and moved in in August. An internal leak developed in the refrigerator compartment, which was discovered to be a broken reservoir that feeds the water dispenser in the door. The reservoir was replaced by a local serviceman. Here 6 months later, the new reservoir cracks, clearly caused by defect in the component. Their response? Out of warranty. No replacement. LG (or NG, as I now refer to them) and I (and anyone else on Earth that I can persuade) are parting ways.

Our 34-month-old WM3370HVA front load washer started making loud noises and smoking on Aug 20. Here it is Oct 30 and the machine cannot be repaired because not parts have been available. We have submitted our complaint numerous times via LGs website to receive a call back within 24 hours, as the website claims. No return call has been received. We went to Pacific Sales in Best Buy to get their help. The rep spoke with LG customer service and said we would receive a call from LG. That never happened. After several failed attempts to get assistance we spoke with Brenda at ext ** in Alabama. She said she would research our complaint and get back within 24 - 48 hours. That never happened.Oct 17, I spoke with Wendy because Brenda was not available to learn the parts would be at the warehouse tomorrow. Wendy said she would email Brenda and the repairman to notify them. Still have not heard from Brenda. The repairman said he could not do anything until we requested a new work order, by calling LG customer service. Oct 19, after 48 minutes on the phone with various reps and hearing the your time is very precious to us recording 48 times, the call was disconnected. Did the rep call us back? NO!Called customer service again to get an appointment for the repair. They had Monday and Tuesday, next week available. We will be out of town visiting a terminally ill family member and need an appointment after our return on Wednesday. Sorry, they cant schedule that far in advance. We suggested that perhaps there was someone in the company that could schedule an appointment more than one week in advance. The rep said she would see what she could do and call us back. That call has not happened. So two months dealing with LG to repair an expensive machine malfunction is still unresolved. We will never buy another LG product. Avoid LG if at all possible!!

I bought these appliances a 1 1/2 years ago. The upper dishwasher rack is full of rust and peeling. I called LG service to complain and they promised to send me a new rack... That was 3 months ago..Still waiting! The electric range is also junk. When the burners are turned on they immediately go off, so you have to stand there and push the knob in again and again to get it to cook anything. These stainless steel appliances were not cheap. Anyone thinking of buying LG appliances should rethink the purchase. I will never buy another LG product.

LG side by side refrigerator liner compressor - Just 1 year and 7 months, no cooling, warranty, just a year. I called LG, the compressor has a warranty for a few years, but a technician and diagnostics fees more than $300 plus more parts as needed. If you call for some companies, nobody wants fix LG. $1500 WASTED. Buy another brand. I recommend to everyone dont buy LG.

Model: LFX28978SW, 3 French Door refrigerator. Less than 10 years old. - 1st month: Plastic guide piece in ice dispenser chute broke off... Ended up mixed in with crushed ice. - 2 years: Mullion spring--a stainless steel spring--broke. - 4 years: Had to replace water valve assembly. - 9 years: 2 mullion spring broke... again... Lucky I bought 2 springs when 1st broke. I could see that it was a weak part and would likely break again. - General: Door seal around mullion torn, both sides. I certainly wont be buying any LG product after this experience. Ive had 3 other reefers; 2 have lasted 2+ decades and one, a KitchenAid, lasted 30 years.

We contacted LG customer service and we were referred to 2 companies in our area for repair. The companies would not work on our refrigerator due to lawsuits and LG not reimbursing. They told us they would set up appointment with repairman in 3-5 business days. Now 11 days later and still no call for appointment. Stand behind your products that are under warranty.

Buyer beware! Rust develops in the top housing of LG washers, starting at the bleach dispenser. It does not matter if you use the dispenser or not, rust will eventually develop there, and elsewhere, on the top and lid of the machine. Eventually rust flakes will get in your wash leaving whites dingy. There is no fix for this problem. It is a result of poor craftsmanship. A class action lawsuit was filed and LG won claiming user problem. Odd how the regular use of their product would be a problem that causes rust. Do not take my word for it alone- search “LG washer rust” and read about loads of frustrated consumers with rust problems starting in the bleach dispenser area, in some cases rusting out altogether. Buyer beware!

I did not look up reviews before I purchased this refrigerator, I wish I did! On the upscale price of closer to the $3000 mark, I feel I got a lemon. I loved the look, style, features, and all the different slide out drawers and compartments. I was sold! This is everything I could want in a refrigerator. Then came the disappointment... In the first year, it was getting ice build up on the inside of the refrigerator. Repair said it some kind of software problem, wasnt programmed correctly or something. It is the second year I have it, it will be in November 2016 two years old. Not working again, repair tech says this time the compressor is SHOT!!! REALLY that is the heart of the unit, in two years.So it is under warranty for the part but not the labor. So it will cost $450 to fix. On Tuesday they were supposed to expedite the part. Its Saturday and Im still waiting. I thought expedite meant send it NOW! I wrote a few emails to LG, they responded, Were sorry for your troubles and inconvenience. We have sent your concerns to complaint dept. Blah blah blah. Wont ever buy another LG product.

After approx . 6 month of normal use, the plastic that covers the display start to become opaque and few weeks later broke and Then keeps breaking and breaking and becoming not transparent due the heat like dull and I contact LG. They said they do not cover anything the will of god and/or cosmetic issues. I think the person does not know that the plastic should able to bear the heat at least for 5 years, this is a defective design. The surface of the stove gets hot and the vapor now can go inside the display panel. This is not cosmetic issue, it is a functional issue. If the color is fading or scratch on the paint or the glass of the oven gets dirty, this is a cosmetic issue. If the glasses broke besides being a cosmetic issue has a protective function. At the time of the warranty, they do not explain this.

Purchased this top load LG washer 4 years ago. Problems with the performance: Takes too long to do a small or medium load. Washer does not balance the load. Sheets and other large items cover the smaller clothes and they never get clean. Machine Quality. Washer LID BROKE APART for no reason. Will not close at all now which means I cannot use the machine. I contacted LG and complained gave me a case #. Never called me back. When I contacted them they said that the warranty was only for a year. Had to order a new LID for $200 which I have not received yet. Not sure if the expense for the LID was a good idea. The problem will most likely happen again. $700 for this machine was a WASTE of hard earned money. WILL NEVER BUY ANY LG PRODUCT AGAIN.

The interior lights of my LG refrigerator stay on when the doors are closed. It heated up the refrigerator, ruined food, and melted plastic components inside. Its Model no. is LFC25760SB.

Did I say this was an LG refrigerator? It is Model number LFX259509DT.

Our 25-year-old Kitchen Aid dishwasher died and sadly our landlord replaced it with an LG dishwasher. Whether it works to our satisfaction has yet to be seen; the design is my big complaint. We are bending over literally almost to the floor to load the dishes. I own some giant pots, but none big enough to justify the enormous gap between the top and bottom shelves. Its ridiculous. I actually stubbed my toe and injured myself on the open door, which practically rests on the ground! The prongs are lined too far apart to economically place small dishes and plates and all in a row, so attempting to find a sensible way to group like dishes and glasses is pointless. Fortunately, we hadnt thrown away the utensil tray from the Kitchen Aid; I dont understand the covers on the junky LG tray, some of which stay open and some dont. Its just a cheaply and poorly designed, impractical product.

We bought a top load LG Direct Drive Inverter HE washing machine almost 18 months ago. The washing machine was supposed to be efficient on use of water and electricity. From the beginning we have not been able to complete ANY load without getting UE (uneven load) multiple times. The washer has been checked for level and balance and even with just an empty load it continues to get an UE code. Water usage has gone up as it never completes a load without going in UE mode multiple times. Electricity use has gone up. We cannot leave this washing machine and never expect for the load to complete. All settings have been tested and it makes no difference if a small or large load. WORST washing machine we have ever owned and will never buy an LG again. We were told when we purchased it from Home Depot it was a top of the line. It will be getting junked out this week and we will be purchasing another machine. Not LG and not from Home Depot. Apparently this is a known issue but there is no resolution and no compensation for those of us that have battled these machines over the last 12-24 months or longer.

Bought the LG front loading washer 4 years ago. Thought it would be better and more cost effective. I have been fighting a losing battle with the rubber gasket from the first year of use! I have followed all the guidelines; keep the door open after use and dry the folds in the gasket. I even leave a small wash clothin the gasket to soak up the water. I use the different products made for cleaning these washers (tide, etc.), but still the black mold and also the odor from the washer is really bad!!! It also takes 3xs as long to wash clothes, so I dont see the saving; maybe use less water, but using more electricity to wash! And, the spin cycle is really loud and the vibration is so bad, that it shakes everything from top of washer to the floor! Wonder if the gasket could be replaced? I will definitely, go back to buying a top loader, as this has been a huge disappointment! S/N 007KWGG06175 Model WM2050CW

I purchased Stove LRG30357ST and called about a problem with what seems to be stainless steel knob controls that melted off. Turns out, the knobs are plastic with some type of foil around them. They want 70 dollars each to replace and there are five knobs. We will buy a new stove before we pay 350 to replace knobs with cheaper knobs.Second problem has happened three times in the past two years and 11 months. Somehow, the knob gets turned in the on position either by accidentally knocking it or maybe the knob fully turning the burner into a safe position. We were thinking maybe our body was hitting it when using the above microwave or simply not turning off all the way. Normally, they make a clicking sound when its calling for gas and not lighting. We shook it off as a freak accident the first time. The second time really got our attention and we gave the kids a lesson on what was going on. The third time, we both were working and the kids microwaved some popcorn and must have bumped one of the burners. We have no idea how they could not have smelt the gas odor but it was so scary that we made another call to LG. We hope to here back since we have no choice but to get a safer stove.

When we purchased the WT5101HW Washing machine we did so because my Maytag Neptune machine (Which contributed to Maytag going bankrupt) had to be replaced. I had thought LG would be a great experience, I was wrong. Initially the machine worked well and was efficient as expected, however that did not last. My wife noted that the clothes would smell musty and the machine took a long time to finish. We cleaned the machine monthly and left the lid up when not in use and put up with the lackluster performance. Last year things became decidedly worse when frequent UE errors began to appear and the machine would fill with water to almost the top. When I contacted LG an appointment was set for a technician to repair the machine. The first visit was a software update. No effect. The 2nd visit the Stator Assembly and Rotor Assembly were replaced. No effect. The third visit the Housing Assembly, Clutch Coupling, Stator Assembly, Rotor Assembly and Pulsator Assembly were replaced. Issues persists.The fourth visit the PCB Assembly, Display was replaced at which point the service rep indicated that just about everything replaceable was replaced. The machine appeared to work ok for a short while, however still using excess quantities of water and sounding like a helicopter landing when in spin cycle. The UE errors persist. We lived with this a while and then my wife mentioned our water bill has about tripled ever since the repairs. On contacting LG again I was told they would be happy to send at our cost a service technician and that the machine was now too far out of warranty for any other recourse. The original issue was never resolved and persists.I can no longer in good conscience recommend any LG Washing Machine. I have multiple short videos on my phone of the machine filling with water in attempt to balance and with the UE flashing in the background. There is no True balance as advertised and if high efficiency means using more water and being prone to developing black mold then the machine is highly efficient, just not in cleaning, conserving water or energy.

LG is a brand that I highly favor from refrigerators to phones, TVs and other electronics. LG always meets my expectations and never disappoints me. Any repair thats needed is always affordable and easy. The current refrigerator I own is an LG and my favorite feature on it is that it includes wifi, so when my home wifi goes out I can still connect to the wifi on my refrigerator. Sometimes my refrigerator doesnt get as cold as Id like it to if I have too much food in it. It is a bigger refrigerator so I can pack it full, but the fuller it is the less cold it gets, and I often have to throw out food that requires a certain temperature of coolness so I have to be cautious of how much food I buy that requires refrigeration.

We have had our LG refrigerator for only about six years. In the first 3 months, the refrigerator stopped cooling due to severe ice buildup on all the cooling vents. After several calls (and hours of being on hold) to their customer service department, they finally agreed to give us a replacement. The replacement only lasted another 4-5 months and the refrigerator stopped cooling with exactly the same issue (ice buildup). Again after several calls and hold, the customer service department arranged for a third party service guy to attempt a repair. The service guy could not fix the problem and also cracked a hole at the bottom when trying to scrub ice off the inside surface. He then stated that the fridge will need to be replaced. Nobody called us back for the next 3 weeks and then I had to call the customer service again and this time their rep was extremely rude. She actually hung-up the phone on me. I then wrote a review upon which the manager in Canadian operations contacted us and stepped-in to support. He then found out that the main electronic controller was a faulty design and that he would send an LG service personnel to replace the board. The icing problem was then resolved only to find out two and half years later that the compressor failed. I had to go over the same exercise to get a service personnel to come and replace the compressor. The part was free (10 years warranty on compressor) but I had to pay labour charges. Yesterday my refrigerator broke again and it is the same issue - compressor failure. I am debating with myself, to even attempt to get this fixed again (4 complete failures in 6 years). LG Refrigerator has been my worst investment ever. It was among the most expensive in its category, when I purchased it. I also heard that there is a class action law-suit against them in USA.