The specifications on my LG washer state it will pump up to 96 inches high. It does not, and leaves water in the bottom of the tub. It is a LG WM3575 CW, Serial #: 602PNGX2H359, purchased on May 6 2016. It was delivered, installed on May 9 2016. The washer has not drained properly since. I emailed LG on June 2, 2016 about my complaint. I received no response. I submitted an email again on June 7th. I still did not receive a response. After several phone calls, a technician was scheduled to come out on June 17th. He took photos and determined the product was not working as designed from day one and was installed properly. His recommendation was a pedestal or add a check valve to the drain pipe.I contacted LG everyday the following week. Each time I was told I would get a return call. After several calls, it was determined that the photos taken by the technician never made it to the office. I had to take my own photos, and email on June 30th. Now they are saying maybe the extra bend in the hose is the problem. The hose has to bend to go up and it has to bend to turn down into the drain. That is normal and is exactly what the pictures look like on the install diagrams.On August 4th I had another technician inspect the washer, and he gave the same diagnosis as the last technician. I have an open case with BBB # **. The case opened in July, and LG has until August 12th. I called customer executive services to give LG an opportunity to provide a resolution. The representative Robert, supervisor # ** assisted me. He provided the best customer service he could. He researched the information and spoke with technicians and supervisors in order to provide a resolution to the satisfy the customer. I suggested LG provide me a pedestal to determine if that would resolve the issue. LG stated they do not manufacture pedestals, so they cannot provide one. What a failure on your part LG. I will not buy LG again!

Bought in August 26, 2015, from AJ Madison and purchased New Leaf Service Pro 10 year extended warranty, compressor started failing in Feb 2017. Didnt get fixed until April 28th, 2017. Freezer started melting again June 18th, 2017 while fridge still working and top ice works, removed freezer things, dump bottom ice, now freezer working but runs constantly, never shutting off and whistles. Waiting one week for repairman to call, guess Ill have to call him again myself Monday. Glad to have RV fridge and 20 year old Whirlpool Freezer. No more LG.

Worst washer I have ever had. Does not wash dried food etc off clothes. I think it dont give enough water to wash properly. I always do extra rinse cycle because I dont like the thought of wearing detergent in my clothes. If I could afford to get rid of this piece of ** I would. But right now Im stuck with it. If I could give this washer a no star I would because it is worthless.

I never write reviews but I just had to. I got LG top of the line, top loader washer and dryer set. I guess I didnt research it enough. I have been doing laundry for 30 years and there really is nothing I like about this set. First and foremost, neither the washer nor dryer let you choose your settings. They have categories and it is what it is. Unfortunately they are terrible and dont work, e.g., nothing between normal and delicate. Does not get stains out unless you use 2 1/2 hour cycle with soak. Cant understand that one. Dryer same problem with settings. More dry is really almost dry. I gave it a year and still is the worst purchase I have ever made.

DO NOT, I REPEAT, DO NOT, BUY LG!! We purchased an LG French Door Refrigerator in July 2014. Model #LFXS30766S/02. In June of 2017, the fridge stopped working, circuit board was replaced. Worked until August of 2018, repairman just left, after diagnosing that it has a sealed system failure and it would cost $1200.00-$1500.00 to fix. This fridge, mind you, cost $2300.00!! We have lost all the food in it and are presently living out of a cooler and a small dorm-type fridge to tide us over. I wish that I had done more research before we bought this lemon! We named it Voldemort, because its evil! Do yourself a favor-do not buy anything LG! Evidently, they dont care about their customers or making a good product. Life is Good?? Not if you have the misfortune to own an LG product-especially a fridge!!

I purchased my LG refrigerator in June 2017 and 3 weeks ago the compressor failed. After a few hours of talking with LG they agreed to send out a repair person to assess the issue. A&E is the only authorized repair in my area that can work on a sealed compressor so an appointment was set for 2 days after my initial call. The repair person let me know that this is a known issue with the LG refrigerators and that even with replacement I might only get another year out of this fridge. LG finally agreed to a one time compressor replacement and A&E ordered the parts. The parts never arrived and instead of re-ordering what was the initial order, A&E insisted that they would have to come back out to my home before they could re-order the parts. They appoint was another 2 days out. When they arrived, they confirmed the parts that needed to be ordered, rescheduled an appointment for August 28 and again ordered, 2019 the parts which arrived 5 days later. The new Super Compressor according the A&E was installed on August 28, 2019 and we were told to wait 24 hours for the appropriate cooling. Since this install my freezer still has not gotten cold, the fridge now will fluctuate from 20 degrees to 56 degrees and now the panel is showing an error code. I am now waiting for A&E to come on Sept 3, 2019 to look at the fridge again. Both LG and A&E only have call centers with trained staff to restate that they are sorry for the inconvenience and nothing more. I am on the verge of 4 weeks without a refrigerator with no end in sight. I based my purchase on the Consumer Reports magazine and website that touted the LG fridge performance and reliability. As a consumer I feel that I have been duped and am potentially looking at investing more money for a refrigerator that works. I would never buy an LG product again after this experience knowing that this was a known issue and LG kept selling their product with the same faulty compressor.

I bought a front load LG Washer almost 8 years ago. Amazing how much you can put in it! Never had any trouble with it. Amazing how much water it saves! Just proves that LG is exceptional. All my appliances will be LG-if I find them on sale. Theyre just a bit pricy for my budget. But worth it!

We purchased all brand new top of the line LG products 3 years ago. A few months ago the ice machine stopped working and I contacted LG support and they went thru all the steps and unable to fix but I lived with it as it was only an inconvenience. Based on the research I have done, LG was quite aware that within months of the ice maker going the fridge compressor would fail. They never mentioned this once. After losing hundreds of dollars of food, I reached out to LG which advised to have a repairman come. For $125 he came and as soon as he saw the make and model he advised LG has a known issue which they refuse to correct and have a class action lawsuit against them. He offered to repair but the part is @ $800 and to top it off they would put the same faulty part back in which will also inevitably fail. I found out after I did purchase a 10 year part warranty and LG set up a repair appointment with their contractor for a week later. The day before the appointment I received a reminder and a request to call the company, A & E, if parts were not already delivered. I was told the parts were not being delivered until the day after the repair appointment? Both LG and their contractor A&E customer service were unhelpful and kept blaming each other for the issue. I was promised numerous phone calls with no timely response or resolution. I took off of work to wait for a repairman who cant repair anything and are being told the next available appointment is in another 2 weeks? I have 3 children at home and no way to keep any food for them. I did not complain when the icemaker failed nor request compensation for the lost food because the appointment for repairs was scheduled. Now because of the lack of support and the incompetency of LG, I will be pursuing all the expenses including the several meals which needed to be purchased from restaurants. All LG needed to do was accept the fact they manufactured a poor product and resolve the issue and I would still be a supporter for the company. The deceit and unwillingness to fix their mistake is unacceptable. I am still waiting without a refrigerator and hoping the other LG products in my home, double oven, dishwasher, washer and dryer do not break.

Purchased LG French Door M/N LMXS30776S/03 during Best Buy Labor Day sale September 2016. Purchased Geek Squad coverage, because, hey $4k fridge, that would suck. Immediately noticed $5/month drop in electric bill. Great start! March 2017 I start hearing noises that werent there for the 1st 6 months. Call up Geek Squad, they send someone out immediately. They diagnose problem as compressor, which they are not allowed to touch. Call up LG. It takes me 5 calls over 2 weeks to get a technician to come out. April 2017 tech diagnoses that the noise is within normal range, no fix available. Early August my daughter starts complaining about warm cheese in her sandwiches. No one else complains in the house. Late August I learn that I had sent my daughter to school with spoiled milk (I informed her before she drank it). Thought maybe it might have been older milk, but I was pretty sure it was fresh. 2nd Monday Sept. I touch a Gatorade that had been frozen and moved to fridge door and it is warm to touch. I take an instant read thermometer and plunge it into various food and drink and measure temperatures of 57, 57, and 51 (drawer) deg. F. Call LG. Am told it will be 3-5 days before I am recontacted by an LG tech. Sept 12. Call Geek Squad and the next day I have someone out who diagnoses that the compressor is not working. Buy ice cream because I thought the freezer was working as it frozen some leftovers on Monday. Alas, the ice cream is pretty much just below melting point. Sept. 13, 2017: Waiting to hear back from both LG and Geek Squad to see what path to take. Geek Squad has been incredibly responsive. LG, not so much.

I purchased an LG refrigerator from Costco... Its a piece of junk and failed after 1 1/2 years. Costcos web page claims if you buy a major appliance from them it will have a two year warranty. However, neither LG or Costco and their claimed concierge service are truthful. Its just not the case. I have been trying to get this resolved for two weeks. My family has no refrigerator... thus no cold food. It was planned for the rest of my family to come for Christmas. Now that is not going to happen as I have no way to preserve food and prepare it. Costco and LG have ruined the Christmas for my family. Never buy an LG appliance as they do not support it. Dont believe Costco...their two year plan and concierge service is a joke. I literally have been on hold with both of these companies for at a minimum of six hours and gotten nowhere. This is the worst product support I have ever had in my life...and I am no spring chicken.

Please do not purchase this dryer (LG Washer Direct Drive). The washer does not clean clothes very well, the belt that is inside the door is covered with mildew/mold that cant be cleaned even with Clorox. I cant wait to buy another washer.

My refrigerator is 4 months old. Recently we came home to a strong acetone smell in the house and noticed that appliance was not cooling. Called LG for warranty repair and they set up a service visit for 2 days later. I called the service company 3 times that day to confirm, left messages without hearing back. Missed one day of work. Called LG that same Friday and was told to a service company would come out the next Monday (3 more days with no fridge). They arrived Monday and determined that there was a Freon leak in one of the coils. They ordered parts. I then called LG and requested that they replace the 4-month old appliance and they refused. They said that the repair service would have to label the unit unrepairable. The parts then arrived on Wed. I called the service company and they came out in Thursday to complete the repair (3 days of missing work). After the repair in Friday, (9 days without fridge) the acetone smell continued for several hours. The freezer never really kicked in. I am now attempting to set up another service call. DO NOT BUY LG APPLIANCES!!!

We purchased a LG fridge, fall of 2014. Since then the compressors has gone out twice. The second time we had the fridge repaired we have been without a fridge for 2 weeks. They send someone to fix it. Still doesn’t work and I have to wait another week. Bad service and product.

Pleased with the performance I am getting, worse the price paid, 100% satisfaction. It was half the price with the competitors. Appealing with the design, French door on top and 2 drawers in bottom. Internal arrangements were also not bad, very flexible.

This has to be the worst washing machine that Ive ever used! My in-laws gave us the LG top loading set to make our lives easier, after our twins were born. I cry every time I have to wash clothes in it. It takes twice as long as my old washer and does half as good a job. I would pay to have my old washing machine back! As a SAHM of preemie twins, I need all the help I can get, not an appliance that makes my life more difficult. I would never recommend LG and will never buy anything else from them.

My LG washing machines turbo drums sensor is fixed to holding the door of the machine. Since it is in frequent use, the sensor gets damaged and rusted due to frequent water contact. In the last two years, I have changed the sensor twice. This is the biggest fault that your machine has. Because of this, we will not prefer LG machine in the future. Please change the place of fixing the sensor in LG washing machines.

Every other load, this HE top load machine (wt5001cw) goes off balance. At the end of the spin cycle, the machine repeats the rinse/spin cycle over and over until it goes off balance or I manually stop it. This causes the clothes to never spin fully dry. Ive contacted LG and they wont do anything, because I cant find the original bill of sale from Sears - although Sears did give me a printout showing a summary of my purchase from 10/3/2010 which includes the model number of the LG Washer, but not the purchase price.According to a repair estimate, the parts and labor for just a new control panel will be over $400, which still does not solve the balance problem. The machine is only 14 months old and LG doesnt care. By the way, Ive been using a family members new Whirlpool HE top loader and its working great, washing the same clothes without ever going off balance. I only say this because LG will probably blame the balancing issue on the clothes or me.

The above is a repair order number. The rating is NOT for the LG technician that repaired my LG refrigerator. The rating is because this is the second time my compressor has gone out. Exactly a year from the replacement, it broke down again. I am very dissatisfied with the compressor and LG.

What an awful experience it is getting service from LG, they are the worst Ive encountered. My $2000 LG fridge stopped working July 4th and it was stuffed with food the technician who came said he could repair the fridge so he would have it taken away. He made up a story about why he couldnt fix it but most likely he didnt know. The fridge is 3 years old and so he charged me for the collection and now he says its the compressor. The 10-year warranty doesnt appear to apply to whats wrong and he says that LG dont have a compressor to supply him? Ive lost my fridge all the food and I have no respect for LG. I called their marketing department but the lady answering the phone hung up on me after I called to complain. Great customer relations LG.

Update on 10/09/2020: This is a follow-up to the review I posted on April 5, 2020 and still has not been resolved. LG replied to have this issue repaired but due to COVID we were not going to allow a mechanic at the time to come into the house. LG has since not responded.Original Review: Like other reviewers, the same front left element of my induction range stopped heating. We are having the same problem and the range has barely been used and was purchased at the end of February 2019 but not installed and started using until May 2019. I have also tried unplugging the unit and plugging it back in but that did not help. We paid over $2,000 and the limited one-year warranty expired which is disappointing for how expensive this unit is. Very disappointed in the quality of this unit and we purchased several other LG appliances unfortunately.

The Model No.GL-D372RLJM has a very serious design defect: it possesses an irreparable heater plate which is a crucial part of the defrosting system. Once this heater plate cracks, cooling of the lower section of the fridge stops and the whole fridge must be trashed. Our fridge developed this problem when it was only 5 years old. After a lengthy wait, LG made an exchange offer, in which the worth of this fridge was deemed just 15% of the original purchase price. A fridge having a life span of 5 years is ridiculous. Equally insane is the policy of making the customer pay for LG’s own design defect.

Model # wm2688HWM: We bought this washer from HH Gregg 5 years ago. The extended warranty was for 5 years. The door on the front of the machine is broken or is not sealed right, 4 different times in the last 5 years. Now, it is doing it again, both leaking water and not sealing. Now, there is no warranty. I feel that LG should replace this washer due to the trouble that we have had with this $1,200 unit. I have receipts on all that was done. This is a lemon!

About 8 months after purchase convection fan starting making noise. Died about a month later. Cheap garbage. Also have LG microwave and fridge... so far without problems. Never buy another LG stove.

I just used my A/C for a week. I heard a loud noise coming from outside and smelled electrical burning. I turned it off and tried it again - loud noise from outside the unit and burning smell. I turned the unit off. I was scared the unit was going to catch my house on fire. I called LG to have them service it. I already had the date and time and company they were sending. Then the customer service guy informed me the warranty had already expired 6 days ago. Really! This company could not honor it - after buying a refrigerator and stove from them. I am really disappointed with them. Let’s see if I buy another product from LG or even recommend them to my family are friends.

I’ve owned this stove for approx 1 1/2 years and in this time my roommate and I have nearly burned the house down TWICE. The knobs are SO easy to accidentally bump and turn on. The first time I had a bag on top of the stove and luckily noticed before it started flaming, but my roommate started an actual full on fire last night with a basket of laundry. I’ve since taken the knobs off, but have read other reviews of people who have done the same, but that bumping the stems actually turns the burners on easier than if the knobs were in place???‍♀️ Ordered some child proofing so we’ll see how that works. No issues with cooking, but it’s NOT worth the risk!

Love the look and most about this bottom freezer model. Problem is ice keeps forming below the bottom freezer. We noticed because it starts a puddle outside of the fridge. This happens about once every couple months that I need to chip out about an inch and a half of ice on the bottom. This is very concerning. Past warranty so need to keep chipping out the ice.

Purchased LG top load washer from Lowes this past March. I noticed issues with washer May. The Washer machine would not finish its spin cycle; stuck with one minute left for over 20 minutes. Stopped washer. Clothes felt heavy. Long story made short. Ive had two different repair companies visit 4 times in a three month period for the same problem. LG claims part sent out was defective. Last repair person told me I can either accept another appointment with another part (computer) or ask for my money back. He suggested to get money back and another brand. Not LG.When I spoke to an LG rep, he told me the report came back fine; no problems reported. I told him that is incorrect. I called the tech back and explained what LG said. He told me that is not true. However, it is out-of-his-hands. I called LG back, and came across horrible customer service. An LG rep hung up on me regarding to speak to a supervisor. I call back and ask another rep if I can schedule another appointment in order for tech to come out and reverify the same issue. LG rep said I couldnt make an appointment because the report said the machine is ok.I am frustrated and saddened that as a consumer I cant get this resolved. I did go back to the store where I purchased the washer. They called LG. They told LG I wasnt satisfied with the washer and that I have a warranty. Mind you this issue is still under the manufacturers warranty; less than twelve months. I also have a three year extended warranty. I do not recommend anything from LG. The customer service at LG doesnt care about the customer. I have more to say, but I wont. I spent a total of $700 for a washer that doesnt work. LG pretends everything is ok. I spend more time washing my clothes outside my home. This isnt fair. There should be a LEMON law for appliances.

On Feb.3, 2012, the microwave stopped heating. A complaint was lodged with complaint no. **. A mechanic came on the 4th night and told me some parts were burnt and will be replaced on Monday, Feb. 5, 2012, but he did not turn up. Contacting him, he said parts were not available. I have 5-year warranty. This is the first time it happened. Model no. MH4048GWADRQEIL, serial 013EMKUOO6301. Date of purchase, 26/4/11. AMC end date, 24/4/17 - 5 years. Now what should I do? Extra 5 years warranty was purchased and here I am helpless. Should anybody believe that parts are not available on such a huge company running throughout the country? Request to repair immediately. Thanks.

After only a year and two months after purchase, our LG dishwasher (LDS4821ST) is obviously having a drain pump issue, and thankfully we purchased the service plan at Home Depot. This washer sucks. It has become noisy, the panel freaks out and sometimes you cannot choose certain wash cycles, and now this drain pump issue. Its a huge piece of **. Follow my advice, since I know people with more expensive washers - get something like a Bosch or, if you really have the cash, a Miele. If you purchase an LG, you will regret it. Oh, and we also have an LG refrigerator, which also sucks. Although there are no real problems yet, it cools unevenly, and even when the unit is set at 36, some zones read 42-44 degrees (I have a digital chefs thermometer), which is in the danger zone for food (40/140 rule).

I purchased 4 LG appliances with a home remodeling project. We moved into our house in late April. Last week, we cooked a pizza in the top oven. As with pizza sometimes, the cheese melted over the edge of the pizza stone onto the bottom of the oven. No biggie - it has a self-clean feature. When the pizza was done, I immediately set it to self-clean since it was already heated. It took 3 hours and heated my house to 80 degrees (note to self, do not self-clean an oven when its 95 degrees outside). The next morning I opened the oven to put my racks back in and to my surprise, all the self-cleaning feature had done was to BAKE the melted cheese even harder onto the surface. I had to take out (unscrew) the bottom tray and clean it with oven cleaner and 409. Its still not perfect. Very disappointed.

Purchased an LG Direct Drive washing machine model WT5001CW in 2011 from Sears. Seemed to be working well. Would get UE error for unbalanced loads now and then, and machine would stop. In 2013 we received a recall repair notice and as a good consumer scheduled the repair. Since then, the machine has not worked properly. We get UE message sometimes but typically at the 9 minute point in cycle, it goes into a continual refill/empty mode. We have to reposition clothing and try to get it to spin clothes but it rarely does. We end up having to cancel the cycle and re-program a spin only cycle. Sometimes this resolves the issue but most of the time doesnt. I called LG today to let them know what is happening and got nowhere. The rep said I am out of warranty date. I explained this has been happening since recall fix but it didnt matter. He offered to schedule a repair but it would cost a minimum of $200. Basically, a 4 y/o super expensive ($900) washer is defective due to their repair.

My LG gas dryer started making a thumping sound and now the drum is cracked, no longer drying my clothes and and is tearing my clothes from the jagged whole in the drum. Poor quality metal drum. I will never buy LG products again. Class Action Lawsuit here we come!!

I have never been more appalled and disgusted with a company and customer service in my life. Last night while doing laundry, my LG electric dryer of the last 4 year, the cord connecting in the back of the dryer caught fire and melted. Thank goodness we were home and the dryer shut off with no further damage to the house other than the wire and casing in the back of the dryer completely melting. I called the customer service line to let them know what happened and the lady sounding like she was reading from a manual telling me that I had to set up a service call which I understood. Then she tells me that I have to pay over $275 upfront for repairs before they will send anyone out. I told her that the malfunction was not my fault that there is a defect in the product and she said unfortunately unless I pay upfront they can not send anyone out. I told her to send someone out and if the repairman somehow found us at fault we would pay then, but before he came out to look at it. How do you charge someone for a repair that they havent even seen yet to know what needs to be fixed. How do you charge someone upfront for a repair that was a manufacturers defect? A defect that could have burnt my house down or worse killed my entire family had we been sleeping. For safety measures I had an electrician come out to the house the very next day to ensure it wasnt an electrical issue on my end and he even said its wasnt anything from the house end, that it was an internal issue with the dryer.

RUST at the metal lips where the detergents are poured. I noticed some rust under the plastic cover where the detergent is poured and decided to take out the four screws and check where the plastic meets the metal. IT WAS ALL RUSTED. The instruction manual does not require that the four screws be taken out for cleaning. The manual requires cleaning of the plastic area so that the dispensers work well, which we did. I reported this to LG with the pictures that I am sharing. They asked me if I use corrosive materials like bleach. Of course we do and the dispenser has a location where to apply the bleach. This unit is not heavily used (3 people), well cleaned and maintained (I am an engineer). It is no longer under warranty and LG said that it is cosmetic. I disagree because pieces of the rust are getting into our laundry as the washer vibrates. Check out the photos and decide.

Purchased a top of the line LG Refrigerator in combination with stove, dishwasher and microwave. Began having problems with refrigerator after 9 months. Tried to report using web site as instructed. Attempts went unanswered. Numerous attempts by phone and letter have resulted in no action with usually no response. Ice Maker unit is completely inoperable now and water has leaked into control panel with delamination of plastic cover. If you want a company that stands behind their product do not buy LG.

Many factors weighed in choosing which one to get purchased it because it was cheap and a good size. It can fit a lot for a small refrigerator, we have a tiny kitchen and that one fit. It keeps the food in the fridge nice and cold. I hate room temperature water and if I put water in, then its cold almost immediately. It is a nice texture and overall a good fridge. Sometimes it can get too cold though. Things almost get frozen, which can be nice but also nasty and leave residue. It also broke so we had to buy a new one.

We have had our LG fridge for 3 1/2 years. We noticed that the refrigerator and freezer were not cooling and the ice makers were not working. We called LG. We have had three repairmen come out. The first one said the fridge could not be repaired and tried to get it condemned by LG. No luck there. The second repairman would not work on it and a week later the same repairman came and said LG insists that it be repaired. We are going on a month without a refrigerator. It needs a new compressor, evaporator, etc. etc. etc. LG technical support does not listen to the repairman even when he sends pictures of corrosion and black oily guck. Now a repair is scheduled for next week. We are so disappointed in LG, their product, and their customer service.They are supposed to send $150 for spoiled food but we haven’t seen the check. We are in our seventies and going up and down the basement stairs to the old 30 year old Gibson that is still working is hard on us. I loved this fridge for three years but refrigerators are too expensive to replace after only three years. If LG would compensate us for all the parts they want to put in and labor, we would be happy. We will be buying a Whirlpool and never anything LG again.

Less than a year old and poor customer service. We purchased a front load washer and dryer. Our dryer stopped working and would go from 1:55 dry time to 01 in a minute and would not dry. Repair people came to fix the problem. However it is still not fixed and washer is leaking and ruined our new wood floor in the process. I wanted a refund for a washer and dryer we purchased less than a year ago to purchase new and a different brand because we continue to have issues with it. Customer service was not helpful and said they don’t do refunds and that someone from repair has to state it is defective. As a full time teacher it is hard to find time to keep having people come to repair it and only to have different issues with it.

My husband and I bought this dishwasher last May 2015 NEW with the fridge and stove. This dishwasher is probably the worst dishwasher ever!! Its the model with the 3rd rack, sounds convenient right? Wrong!!! It sucks, yes I can put knives and silverware on the top row but it leaves very little space for your glasses. So any glass taller than 6 inches does not fit!! Which means they have to take up space on the bottom rack or Im forced to hand wash!Now the bottom row... The lines that are suppose to hold the dishes do not stay standing up. The silverware basket is in three sections that is suppose to lock to together, it falls apart if you just put a fork in it. The large bottom rolling basket is constantly coming off the tracks! It takes 2 1/2 hours to run a normal load and an hour to run a quick load. The quick load does do a good job and usually have to rewash items. I hate this dishwasher and the only place it belongs is in the trash dump! WARNING DO NOT BUY IT!!!

I dont want to give it a star. Im glad I work on washers. I replaced 3 drain pump motor and 1 rotor position switch and door switch in 5 years. Doesnt wash well. Dryer is the best. Well not have a LG washer after this. I would not take a new one!!!

We purchased an LG Bottom Drawer Freezer (Model #LFX21976ST/05) 2 1/2 years ago. Recently water was dripping from the door. The ice in the ice machine was melting, and the food in the freezer was half frozen! LG customer service was helpful trying to determine the problem, walking me through trouble shooting what the problem could be only to let me know I would be charged $210.00 for a service call. I looked online and found out this is a common complaint and that even after service the same thing occurs after some time... I am disgusted that LG isnt honoring their customers by doing the right thing and repairing these defective refrigerators free of charge. VERY sad considering we love other LG products.

We brought an LG french door refrigerator model LMX28987 ST on September 9 2009. Jan 2010 the right side bin of the fridge door started to crack so we had to call customer service to get a replacement. A few months after that the top freezer door would not close shut, with ice forming around the edges. We called customer service to help us with this situation but all they told us was that they could not help us because our warranty expired. We asked to buy one right away but they said they count not extend it because it has already been over a year... so ridiculous. Now we have to pay for the damages of this fridge with the money in our own pockets when the company could not even build a fridge that can last us more than 2 years. Horrible customer service. I wouldnt even buy a single product from them again. Cheap materials that break so easily. Life is not good with LG products in the house.

Dishes do not completely dry, especially on the quick cycle. Water is left standing on the bottom of glasses. Even running full cycle, they do not dry completely. The silverware rack does a good job, but had to get a separate basket for odd items. Dishes must be put in the lower rack up front, due to folding tines in the back, will not stay up with dishes, glasses covering the times works well.

LMXS28626S.ASTCNA0/French Door. I bought it for the good looks, but there are a few annoying and serious design deficiencies in the refrigerator, as follows: 1. The ice maker storage is in the door, which causes the ice inside to clump together and stop making ice if the door is opened for a couple of minutes while cleaning the inside. The storage has to be cleaned out, and sometimes reset, in order to work again. 2. The water dispensing spout is far from the pressing mechanism, and water splashes outside the glass if it is small. I have never experienced this before in any of my previous refrigerators3. The French doors do not stay in place when opened - the left tends to shut, while the right tends to open all the way.

We bought an LG Dishwasher, Washer & Dryer - BIG MISTAKE, 3 pieces of JUNK!!! The washer always spins unbalanced. Cant fix it! Then the bleach dispenser stopped working a year later. The door got real tight and started leaking. Called LG. Repair guy shows up just to find out whats wrong and order parts. Orders a new door. 2 weeks later, he shows up with a RED door - our washer is white. He says, Guess I should of checked the box. Two more weeks go by and we finally get a white door. Bleach dispenser still doesnt work. It washes OK but we hate it anyway!

I had cracked the glass top on my previous LG range as a glass bottle fell out of the cabinet over the range. We went shopping for a similar range and I thought the model I was purchasing was self clean. We were in a family crisis at the time so I didnt do my normal research. I know the sales associate realized I wanted self clean so I really didnt pay enough attention. It was a while before we really used the range as we were out of town with the family situation. I have watched the videos regarding easy clean and LG claims small spots, light soil are easily cleaned after the easy clean cycle. I have run the easy clean three times today to clean light soil and it doesnt clean up with plenty of elbow grease. Ugh. I should also mention my husband has had to take the glass out of the door twice to clean soil or grease. We are retired so its not that we are always cooking.

I purchased these 2 items less than 5 months ago. The fridge stopped making ice, and the range is not working at all. I called LG and they sent a tech to fix it. He ordered a part, replaced it, and still the same, now they canceled todays appt, for no reason, and apparently tomorrow another tech will come to check again, then they will keep changing parts and guessing what it is. I told Customer Service that I have been like these for 2 wks already, with nowhere to cook, and I needed these to be fix ASAP. I told them to please change my new range for another one. Mine has become refurbish since they keep replacing parts, its not original no more. But LG continues to allegate, that they cannot do anything but just wait for the tech to see what it is. They say they cannot change my equipment for a new one, it can ONLY be repaired. I hope any issues like this will be covered under the Manufacturers Warranty, but I can see this is not true. At the end the Consumer can not even respond in the proper way and solve anything. What a shame. I am very disappointed, and for sure WILL NOT BUY OR RECOMMEND THIS BRAND TO ANYBODY.

I bought my Fridge (French Door, Bottom Freezer) in June 2012. The Crisper cover is now broken in several places and I just paid $50+ to replace it! Very, very flimsy material! I wonder how long this one will last? I have a 27-year-old Kenmore Fridge, now in the basement, which is still in perfect condition physically and working great! Why cant they make appliances like that anymore?

The washer is making a very loud sound. No washing clothes clean. The dryer is not drying the clothes. Has to run thru many times to get the clothes dry, sometimes two hours. On the front of the washer it says 10 year warranty. That is totally false advertisement. How can they get by with that.. LG was of no help!

Washer - a little over a year old. LG has the worst customer support on the planet...lazy people. No help. For past 2 months, have to flip the circuit in order to do a load of wash...pricey expensive junk and we had to buy the condo size close to 3 grand...dont ever buy LG. This is one time when we should have bought a warranty...piece of junk.

The easy clean oven feature is useless even if used weekly! Would advise everyone to save their money and avoid purchasing this appliance. I am so sorry I didn’t read reviews prior to my purchase. Surfaces especially on the sides of the oven are not cleaned. Even the scraper does not help because difficult to use on sides of oven where racks are. Can’t use easy off to help because of cleaning instructions. Just a terrible purchase.

LG dishwasher inverter direct drive - If I did not have to pay to reinstall, I would toss this one and replace it. It sounded good that in the bottom rack the dish dividers folded down to arrange space for large items. Yes, they do -- every time I load, close, open, or almost when I breathe when using it. If I partially load (of course, I do) and close to await more future dishes, the dividers fall over and the plates and bowls tumble. So frustrating because I have to reload every time I GENTLY close the door (if I get to that point before they fall). I now work in very slow motion and hold my breath when using it. Lets capitalize VERY dissatisfied!

We absolutely love our LG refrigerator. It looks nice, performs well, and the ice maker (through the door) still works perfectly after 2 years. We have tried many different brands and this is the only brand I would recommend.

Purchased a home with an LG fridge in it. We have had LG out 5-6 times in the last 13 months. The fridge continues to malfunction, and we have lost hundreds of dollars in spoiled food multiple times. Memorial Day weekend was the 4th. They are out again today, would like to refund or replace the fridge but cannot do so without a purchase receipt. The service technicians have been great, but we do not have the receipt and they cannot submit for reimbursement. Any suggestions here would be appreciated.

We purchased our French Door Refrigerator in Nov. of 2011 from Home Depot for over $2500. We had not problem with the unit until May of 2014 when the it stopped working. Calls to LG resulted in a service call but we did have to wait for several days for service which of course means you have to find a place for all your food so you dont lose it. Ok - repair guy came out and replaced the fan assembly behind the freezer stating that it needed a stronger fan to keep it from freezing up. OK - unit was noisier than before but it did work. Until May of this year when the same thing happened again! Same repair guy - same fix. After he left it did start making a louder noise so we called him back. When he came back he said that is just the normal noise the new fan makes and rather rudely left! This week the unit quit working again!About six weeks later the last call - we unplugged it and plugged it back in but still had to move all the food again since it was thawing out. Had to wait 24 hours for the repair guy to come once again and apparently unplugging it caused it to reboot because it did start cooling again. ** the repair guy walked in, pointed his infrared thermometer and said Well - it is working, there is nothing wrong with it and refused to do anything else - accused of yelling at him - which we werent and stomped out of our house! Subsequent calls to customer service were not very helpful. They all give you the same responses like they are reading it off of cue cards - all denying culpability and trying to put it on us instead of admitting that their product is faulty! And this model has had a class action lawsuit against so we know there is a problem!My advice - do not buy an LG product. They are not the quality you pay for and if you have a problem, you will not get any help from them at all. Their consumer service department treats you without respect and without true concern for taking care of the problem.

Purchased LG washing machine (WT5070CW-top loader) for nearly $1,000. Machine started rusting around the bleach dispenser. Researched issue and apparently this is a problem for many customers. Customer service appears to be a call center in India. They told me that there were LG models recalled for this same issue, but not my model and that it must be my fault that this issue occurred. Rust stain spreads each time I use machine so that eventually it will ruin my clothes if I keep using it. Very disappointing.

I bought model LMXS30776S refrigerator in January 2015 from Home Depot with 3 years extended warranty. After 3 1/2 years it stopped cooling on 7/14/2018. Called Home Depot but they told warranty expired and they cannot do anything. After that I called LG customer support and they asked bunch of questions and finally connected with one agent. Again I answered all those questions to agent and asked him to schedule repair service. He told he cannot see the technicians schedule and he will give me a call whenever he can see their schedules. I am not sure what kind of software they are using which prevent them to see their schedules. They never called me back. They advised me to call every day between 2-4 PM CST to check any appointments available. This is really crap. Also gave another advice to work with local LG authorized dealer. They are another piece of crap. Got lot of negative reviews about them. Thanks LG. Stop selling expensive junk to our consumers. If you want to do business please work with customers not against to customers.

Purchased a LG refrigerator in 2017. On Thursday morning 5/21 it just stopped working. No freezer no refrigerator. I immediately called customer service to set up a service call, that was Thursday morning. I was told by the service representative that the service technician would call me back within 24 to 48 hours with a time and date for the service call. I called then this morning 5/22 to double check on the information I had given them because there was some confusion with my contact phone number. I was informed by the new customer service person that the service call had been accepted and then rejected. When I inquired as to what that meant he told me that there is no one available in my area to service the refrigerator. When I asked him to explain what that meant he said that the compressor needs a technician with special training to repair the problem and they could not find one. I dont live in the middle of nowhere, there is a city of 900,00 thirty minutes from my house so I am not sure why they had no problem selling the refrigerator to me but they dont have the resources to repair it. I was told that it would probably be next week before someone would be out to fix the problem. From what the customer service representative stated it is most likely the compressor, after three year of use the compressor went out. I just purchased a new freezer after the old one died and it was thirty five years old, this one goes out in three years. This is the last LG product that I will ever buy, unfortunately this has been an expensive lesson.

I love my LG washer. It’s self-adjustment for water levels based on load is a water saver. However, the ability to increase the water level manually if wanting a greater rinse still gives me control over my laundry. With its many available washing options, one doesn’t have to “think” each time a load Is added; if I’m washing towels, I just choose the “Towel” option and the machine does the rest. My spin cycle is extremely effective, making the drying time a minimal. Last, the size of the tub is large enough for a thin blanket. This is nice when needing to wash stored bed coverings prior to winter use. The only con I might have is getting the message “uneven load” and of acing to stop the machine and adjust the wet items. This usually happens if I have a mix load of unlike weights.

Have finally narrowed down the clothes washing machine that would best suit our family needs. Our choice was the LG 5680HVAS. Unfortunately, or actually luckily, my wife decided to dry run the washer by attempting to simulate retrieving clothes once washed. She discovered, at 5 3, she could not reach the bottom of the tub. We then went on to investigate the Maytag designs as well as the Samsung, and GE. We did not review any others. It appears that all of the HE designs have incorporated a physically taller design to facilitate the deeper drum. Bottom line, if you are 5 5 or physically shorter, dont buy one of these machines as you will be greatly inconvenienced every time you use it.

Fridge broke down November 2019 (compressor Failure). Repairman came and tried to fix by Welding the freakin part to stop an apparent leakage. He was pretty sure he would be back and told us so. Fridge broke down again December 2019, same issue. Repairman came back and couldn’t fix the problem, informed LG that it was unfixable. Spent the next 4 weeks without a fridge due to the disgustingly poor customer service, apparently waiting for email from the repaiman, which I know he sent. It took a solid week of me yelling at them to get some sort of resolution. So much for the 10 yr warranty. Don’t buy LG

We have noticed buckles in the French Door on the front of the Stainless Steel door. Not cosmetic but a structural defect with air pockets from defective insulation. We are completely dissatisfied with Customer service.

I purchased an LG front loader washer in 2006. We have been dealing with the smell, but more importantly the mold. You can smell it on your clothing and towels after each wash. We have tried everything possible to get rid of both. I have developed many health problems, especially respiratory, in the past 5 years. I can not believe from reading all the complaints about the mold in the washers, that nobody has done a thing about it. Mold causes very serious heath problems in humans, especially children. I dont know about you all, but Im going to sue LG. You should too. If youre getting ill, that mold in your washer could be causing it.

Cleans very nicely but is just starting to get noisy. Love the ease of use and the rinsing it spot free. Perfect for a family of 4 but I can see its going to be too large when kids go to college soon. Modern looking, looks up to date. Wish I had gone with the stainless steel finish but that was much more money. I love the dishwasher but sometimes its too large like when the kids go away for weekend with friends.

LG washer and dryer purchased at Home Depot 2-23-2011. The washer shakes and stops saying it not balanced. I rearrange the clothes in washer and it does it repeatedly. The dryer has stopped working. I called a service man he cant fix. Model DLEX5101W. I paid $898.00 for each of these appliances. I have the receipt if necessary, I can fax it.

We purchased an LG Bottom Freezer Fridge in 2011, cost over $2000. To date we have had 3 service calls for faulty boards to a drilling sound loud enough to drown out my TV in the next room. I paid $200 for an extended warranty to repair the first time the drilling sound started. Warranty valid for 90 day only. 1 year to the day, the drilling sound started again. I called LG customer service. The first person Eddie hung up less than 5 minutes into the call. Called back to a person by the name of Luigie. I explained the issue to him, he had 2 ways to resolve the problem, 1: spend another $200 for a service call or 2: unplug my fully stocked refrigerator for a few days, when asked if LG was going to replace the spoilage, he said that LG does not assume that liability however, he did tell me that the issue is known by LG. Never again will I buy an LG product!

I purchased an LG dryer in March 2015 due to the great ratings and owning a lot of LG products. Within a year I started having trouble with my dryer: no heat. I called several times and customer service said it wasnt their unit. They said it was my venting system or electrical. Had someone come out. Nothing wrong with electrical. Tore dryer apart. No lint nothing plugged from lint basket to outside vent. Finally after 5 months they honored their warranty. Took repair company 3 weeks to fix the dryer. Heater and sensor replaced. Not even 6 loads later same issue. So I called corporate office where I was told they were not going to fix my dryer nor were they replacing it. I am not a happy customer. Save your money and purchase a kenmore. I WILL NEVER own another LG product again. They cant stand behind their products. I gave them a 1 star rating because you cannot give them a -5 star rating.

I originally purchased a 28 cubic foot French Door LG to replace a 28 cubic foot Samsung. Due to the construction of the LG, the drivers were unable to get the refrigerator in my door. I had to then search for another LG and ultimately had to purchase a 24 cubic foot. Very poor in terms of interior space and not because of the cubic foot size, because of the overall design.

My refrigerator behind the drawer was cracked. Called LG within the first year and was told not their problem. They refused to provide me with an address for them. They told me I could find it on my own. Their customer service is below 1 star but that was not available. The crack was only noticeable because I removed a drawer to clean up liquid that leaked. So this is a company that should not be able to conduct business in the United States due to its practices.

We purchased an LG refrigerator French door/bottom freezer drawer approximately 2.5 years ago. Recently, the refrigerator stopped freezing so we called a repairman. We were told by the repairman that the repair cost would be greater than the price of a new refrigerator. We went back to the selling retailer and asked what they could do for us. They said they could sell us a new refrigerator at cost, which they did.We are frustrated to say the least and cannot believe that a refrigerator would only have a 2.5 life span. My initial reaction was to never purchase an LG brand again! EVER!

Purchased a highly rated LG refrigerator in 2011 with a 10 year warranty on the compressor. 8 years to the day, the compressor died. Compressor is under warranty, but other parts & labor are my expense. When the repairman went to install the replacement compressor sent from LG he found it was not the same. In fact it was very different. LG Parts dept said it was compatible & should work. The repairman, who has 30 + years experience, told us that the refrigerator would need rewiring & even then there was no guarantee it would work. He estimated his labor time to be 4 hours. Further discussion with LG brought no other resolution. Bottom line, they do not have the compressor for older models. They could have offered to put the labor under warranty but they did not. Their final word was that someone on their end (from the parts dept) would instruct the repairman how to install the compressor. We know this repairman for over 20 years. He is very honest & very good. He said trying to install the compressor sent, as is would be a fire hazard. His recommendation is to save our money on the labor cost & put it to a new refrigerator. NOT LG. Another comment: I had little choice in 2011 when I went to buy a refrigerator the size I wanted. The bottom freezer was the style. I hate it for many reasons. You cant put boxes in without them jamming; even ice cream containers. I freeze meat & chicken in air tight bags in order to fit more in. I am now looking for a top freezer instead.

The LG front loader is a horrible machine. Even with leaving the door open it smells like a sewer. Most times clothes come out dirtier than when they went in... Greasy stains that wont come out. Sad that Id rather inconvenience myself & go to the laundromat, than do laundry in my own home. What a waste of money.

We purchased a Kenmore Model 79551833412 side by side refrigerator that was manufactured for Sears by LG. This units compressor failed after 17 months. I came to learn there was a class action lawsuit filed against LG for this same issue which unfortunately was dismissed. Because my mother in law is 88 years old and the estimated cost of repair was nearly the cost of a new refrigerator we chose to purchase her a new refrigerator rather than wait for it to be repaired. Sears says their warranty is only one year but the Sears rep said that the manufacturer provides a longer warranty on the compressor but labor would not be included. I contacted LG to see if they would do anything for us. They said that our recourse was with Sears so they wont stand behind their product. Stay away from LG refrigerators.

We bought these appliances about 6 years ago. The refrigerator gave us problems right away. The plastic drawers cracked. The ice dispenser cooling fan breaks and the ice melts and drips on the floor. Also, the door to the dispenser breaks and allows the cool air out and the same thing happens. The light under the dispenser blinks off and on randomly. All these things have been addressed by an outside appliance repair with LG parts but so not stay fixed for long, so we live with it and buy ice. More importantly, the oven has recently started to overheat giving an F9 reading. This is dangerous and obviously burns the food. The temperatures reaches over 400 degrees according to our thermometer, not the ovens thermostat. Anyway, I am hoping to find a good replacement that is not defective. It will not be LG.

I wanted to update my complaint. Because I could not get anywhere with hhgregg or Warrentech I put a complaint on Consumer Affairs and I am now satisfied because I got a call from a gal named Valerie and they are going to honor my warranty and replace my door on my refrigerator. I am sad it had to come to this and so was Valerie. But at least the whole thing is getting resolved. Thank you Valerie and hhgregg!

Three months after buying the set, the washer started to bang and leak. We bought the extended warranty but it did no good. When I told them it sounded like the bearings were going out in it, they told me it doesnt have bearings and we caused it to leak by not keeping it clean, so I wipe it almost every time and it still leaks. They were here 3 times and never did anything about it. Our warranty is up and were stuck with a lemon. We bought it from Sears. I dont think well be shopping there anymore. Please dont buy LG washers and listen to all these people about the other appliances. None of us have money to waste on these products. Shame on LG, and Sears for selling LG.

LG Model WM2277hs Front loading washer has broke down twice . Once the code was LE (broken wire in the hall sensor) and tE code (defective thermistor). The customer service was clueless to the problem, even though it is a commonly known set of issues.

I bought the LG Front Loader 4 years ago at Home Depot and it has ruined comforters, sheets and clothes with greasy black stains which dont come out, especially if you dont notice them and put the item in the dryer. If you catch them and rewash with bleach, they become light brown stains, but dont go away. It doesnt happen all the time, but often enough to completely frustrate us. We always use the detergents, no softeners and some liquid bleach. We run the tub clean cycle once a month and wipe out the nasty black gunk from the gasket regularly. I cant imagine that gunk is normal. I have owned many washing machines and none has ever left my laundry ruined like this.

After washing a load of clothes the drum light will not go off. We have tried unplugging, holding the start button for 10 seconds then replugging it back up. It still stays on when unplugged. The washer wont come on. Why does it seem that all the LG washers have this or a similar problem? If there is a problem with the motherboard recall these washers and fix them. This is a factory problem not the customer that bought it. The problem is too similar in every case. You are turning people against your LG products. My model is WM2487HM.

I have an LG refrigerator that has a sealed system problem, and still within the 7 years warranty. I had both Sears and LG serviceman telling me its not repairable. I just got a call from LG that they will prorate and give me $333. Thats nonsense. The user guide says, Your LG refrigerator will be repaired or replaced at LGs option... It doesnt tell me anywhere in here that it will be prorated and I get less money than what I paid Sears ($294.24) and LG ($89.00) for determining the issue. I had Sears to checkout the refrigerator and 3 trips, they determined the leak is from the cabinet. They said I have to go to LG. I called LG and they said they wont take Sears word and documentation, and I have to get an LG repairman to come and look at it. The LG guy showed up and told me yep, thats it. Not repairable and should be replaced by LG. LG called me today and they are going to give me less than what I paid to tell them the sealed system that has 7-year warranty is bad. Do not buy LG if thats how they stand behind their warranty.

I am in the middle of what all the other reviewers have said about LG. I am so frustrated that I just had to tell somebody my story. My 1600.00 French Door Freezer on the bottom is nine months old. It just stopped working. I have talked to LG 3 times and get the same answer. We have only one repair person in the area and he cant see it for 3 weeks. I have talked to Home Depot where we purchased it and they said there is nothing they can do for us. I have spent one week on the phone and from what I am reading it looks like I have a long road ahead. Never will buy another LG anything. We are living out of a college dorm sized refrigerator in the house and our old Sears Kenmore in the garage. My 87 year old blind mother lives with us so needless to say this is difficult for her. I can only keep the things she needs in the house. PLEASE if you are reading this DO NOT buy LG.

Updated on 08/21/2019: This is an update to my previous post about my 3 year old LG refrigerator. LG tech was great but could not fix my refrigerator. He replaced the compressor and left saying it will take some time to cool. The next day it was hotter than before inside. I called him and he came back next day to find a clog and a broken pipe. He had me send the original receipt. He submitted it to deem the fridge unable to be fixed and needing replacement.Apparently, the entire process can take up to two weeks... so I am to go without a fridge for that long. I purchased a mini fridge, but I’m sure LG will not be reimbursing me for that either. As well, LG ONLY reimburses you what they deem the refrigerator is now worth, since it is 3 years old. Yet, I have seen statements by LG in warranties and online that are misleading about this “replacement”.Lastly, I have a dead, large refrigerator sitting here and no information on LG picking this up. Even if I wanted to go buy a replacement prior to LG getting through their long approval process AFTER the tech explained it all, I can’t!!! I am single and have no way to remove it. LG - You owe me the money that I spent on this refrigerator just 3 years ago, plus the cost of the mini fridge I had to buy. And you need to remove this worthless fridge this week! I have never had so many issues with a refrigerator (even 10yrs old), much less all of the trouble I’m having to go through for this lemon product I was sold!Original review: It seems my refrigerator will fall under the same bucket of consumers that have started the class action lawsuit! I bought the LG Side by Side Refrigerator in Stainless Steel in May of 2016. It has suddenly just stopped cooling. Opened my freezer to find melted food all over and had to throw out hundreds of dollars of food from the freezer and fridge!Contacted LG on Saturday and they said I only have warranty to replace for 1 yr. Some parts are warrantied for 5 yrs and some 13, though. The rep was scripted and seemed annoyed if I asked any questions about best temperature, etc. So, not a great experience with their customer support after their appliance fails after only 3 yrs! She did give me a “courtesy” one-time free service call. But, who knows how much it will cost in the end, nor how long parts will take.I’m fairly certain the compressor went bad, due to the symptoms and fact that coils are cleaned. The model I bought had the linear compressor - which I was sold on by Home Depot as being great per warranty and reliability. Upon now reading the class action suit that’s ongoing... the issue is these linear compressors failing at 3 yrs on average!I will never buy an LG appliance again! I bought their washer and dryer and the dryer stopped working in 1 yr and 1 month after purchase. That also required repair and I was without a dryer for over a week. I’m single and facing upcoming lay-offs at my job. In all my 44 yrs, I have never had any issues like this with a refrigerator, or dryer (even at 10+ years!). I have already lost money from all my food going bad and expensive medication for my pet has also gone bad! LG can’t get anyone out here until Tuesday. They need to do the right thing for customers that experience this with faulty parts, or appliances... without a lawsuit, or hassle!

We bought the LG Steam set back in May 2009. With a big family, it was such a blessing to get a large capacity elite washer and dryer! We used our tax money for this expensive set with the premise the company pledges: that we would quickly reap the savings of this energy and water efficient washer. Well 4 1/2 years later we have a broken washer with a bearing assembly that needs replaced. The washer kept filling up all on its own and leak, then it wouldnt drain and then getting stuck in the midst of a cycle. We would have to drain the tub and ring our clothes out by hand (we have 7 people in our family). Then it finally quit spinning altogether. It has been a mess to say the least. Total cost to fix it? Repairman said in the $800 range. That is ridiculous for a machine that is less than 5 years old and was so expensive to begin with. And it sounds like this is a manufacturing problem as I read so many others who have this exact same thing happen. Can we say class action law suit? Sign me up.

Despite the fact that my washer & dryer are 10 years old, they have been very reliable. I have had problems with the rubber gasket & smell in the past. I used sanitizer and dried the gasket many times. The washer door now stays open all night and slightly during the day. My wash is clean even after 10 years of constant use. I have had one service call in the 10 years and it runs like a charm still...

Beware LG french door fridges where the bottom shelf cannot be cleaned nor removed. My LG fridge that I bought almost 2 years ago (GR-L218ASL) has a bottom shelf that cannot be cleaned between the plastic and glass... its very unsafe (unhygienic) and is a design fault which LG thinks I should pay for. Customer service bad... no integrity, customer is not right and case manager who told me he was the head of LG John, who I can only imagine was Mr. Juno Cho (supposedly) wasnt concerned about bad reviews. So here we are, they will occur everywhere I can find to place them to make other customers aware. Do not buy LG.

I own LG dishwasher LDF8072st. Purchased 8/13. 3 weeks ago, I recd an error code which determines a leak. I spoke with LG customer service who authorized repair under extended warranty. 2 different companies have been here a total of 5 times. The machine is still not fixed after installing a new door panel. Today the tech. informed me that they ordered a new pump to be installed November 11. I will be 5 weeks without a dishwasher. I have taken 4 days off from work to be here with a repair tech, and one Saturday. LG refuses to replace the product and gives me a different answer every time I call. They just apologize for my inconvenience.

The front left element of my induction range has stopped heating. The indicator light turns on, but the pot never heats up. It also doesnt recognize when a pot is NOT on the element like the other elements do. I tried unplugging the unit and plugging it back in but it didnt work. This range is over $2000 and has been in use for less than a year. Unfortunately, I purchased it barely over a year ago - a couple months before moving into my new house - which means that that warranty has just barely expired last month. I bought a whole set of LG kitchen appliances for the new house and 3 of the 4 have had problems so far (fridge compressor went out a month ago, microwave plate broke in half randomly while cooking 6 months ago).

We purchased our LG front loading washer and dryer in 2018. Like many of the reviews I have read we too are very disappointed in our purchase. I noticed that the clothes came out smelling within a few months of buying and I called LG DIRECTLY as it was under their warranty but was told that I need to run the tub clean more often. Done that for over a year and also washed clothes twice - not efficient as waste of energy. We do have an extended warranty and recently a tech came out so I let him open the washer door as I had just done a tub clean the night before - it smelled like a rat was dead in the drum. He too agreed he had never experienced that before! He poured half a bottle of my Bleach and ran the cycles again for almost 2 hours. Said the problem was fixed and if I experienced the smell again I needed to call them back thru Assurant the company who warranties the extended warranty. Did so and they declined to send a different tech saying that there was no mechanical problem. My clothes come out smelling and the even the dryer time has to be increased to double for the clothes to dry correctly. NEVER BUY THIS WASHER OR DRYER EVER. EVEN THE EXTENDED WARRANTY WILL OT HELP WITH THIS PROBLEM. I bought the pair from a very reputable store in the area but I believe that LG Is aware of the problems with the machines and do not want to take responsibility for the defects. I do hope this review deters anyone buying an LG front load direct drive washer and dryer.

I upgraded kitchen appliances provided by my builder 4 years ago & thought I was purchasing quality along with customer service by purchasing the Sears Kenmore Elite manufactured by LG. In 2018, the compressor on the refrigerator went out and it took Sears almost two months to replace. In July, 2019 unit started getting hot; Sears repair service came out, worked from 7pm till 9:45 and said they repaired the unit but the next morning it was still not cooling or freezing. Ive had multiple food loss with no customer satisfaction of reimbursement. Ive called multiple appliance repair companies and all have said they choose not to service appliances MFG by LG because of poor workmanship! I am so disappointed because Ive work too hard to just donate to a mega companys bottom line. At this point I cant recommend any LG product based on my experience. After writing this Im still without refrigeration & no customer satisfaction!!!

Bought this top-of-the-line LG April 2013, 10 year linear compressor. Compressor died after a year and 4 months, they cover the part only which requires almost $500 in labor. Talking to LG, I believe takes you to a foreign country phone bank. They are no help at all. They kept asking when I bought it and I said, You have the information. I filled out the warranty card. They said, That doesnt go to us, and admitted that the warranty cards go to a third-party. In other words they sell the information obtained on the so-called warranty card. I finally found the receipt in my tax file, otherwise wouldve had no warranty at all. They covered about $380 in parts. $600 of food spoiled and all that labor on a new $3000 refrigerator.

I have a glass top double oven range. I had issue almost from the very beginning. First off the knobs turn too freely and have started a couple small fires due to this. Just having my dog walk by and bump a knob with his tail turns the burners on. The biggest issue Im now facing is that my right hand burners will not turn on unless the left hand burners are also on and even then they only produce high heat. I tried to get my issues addressed while the appliance was still under warranty but LG is horrible to deal with. They requested a copy of my receipt which I provided but unfortunately they dont have people smart enough their to read the receipt where my range is clearly listed. I have given up dealing with them and will end up just replacing this hunk of junk and will never buy another LG and recommend everyone else avoids them too!

To: The Manufacturers of Over-The-Range Microwaves. PLEASE, downsize. They keep getting bigger and bigger and bigger, to the point where I have to replace my beautiful expensive cabinets in order to accommodate the darn microwave. And from what Ive read on the internet, I am not the only one. It definitely looks like there is market for them that is NOT being fulfilled. Can one of the manufacturers please step up to the plate on this? Why is it that I can find a counter top microwave that is only 10-14 high, but when I look for an OTR its 16 and up.

Purchased washer 2012 after meticulous research. Never cleaned clothes. Husband runs every day. Clothes washed every day. Cycle runs 1.5 hrs. Clothes smell. After 2nd 1.5 hr wash same thing. Top of washer is rusting out. Purchased at Lowes on a Lowes account.

I like that its energy-efficient, easy to clean, quiet, and overall dependable unlike leading competitors. Fit well in the kitchen, not too tall. I liked the water filter and dispenser inside the refrigerator and the spacious shelving that was easy to clean - made of clear plastic not barred plastic. It was top door freezer and bottom door fridge and did not have enough room. Nor enough room for leftovers or storage which is much needed in families larger than 3.

We purchased this refrigerator in May 2015. Ice maker has always been marginal, but this last week after we got home from a few days away, we found the refrigerator and freezer not working. No error codes, so we tried a power reset. Still no cooling or freezing. We called the appliance repair from the store we purchased from and their technician came out and verified the compressor had failed. He said their shop would contact LG about getting a repair estimate. We had purchased a 5 year warranty, but were 15 months out of coverage. Started to investigate if this was a common problem and lo and behold, we find there was a class action suit against LG for defective linear compressors. Our model was in the affected date range, however the settlement only covered 5 years after purchase for parts and labor. We are now waiting for a repair estimate. LG compressors are not reliable. Do your own research. These fridges are advertised as saving money, but when you spend over $2000 for a piece of junk that only lasted 6 years, do the math. They are not cheaper to own. We went shopping for a replacement and told the sales lady our experience with LG refrigerators and she commented that several of her customers had conveyed the same story about failed LG compressors. It is probably going to make more sense to just purchase a new refrigerator, given the cost of repair labor. Rest assured, it will not be LG or any other LG product in the future. LG is not Life is Good. It is Lucky Goldstar. Our luck ran out.

Bought LG dishwasher from Home Depot July 2020. Delivered in 9/2020, due to Covid. Tried to make it work in two of our family homes, multiple calls to service techs. Gave me a repair reference number, which eventually revealed that no LG service tech services in our area, and no local repair was found when LG looked for one. I have a new service number now, and twice they have said it will be 7 to 10 days before I know if I will get a refund. It is still under warranty. Stalling is just unbelievable. One time they said the Power Service Team would decide, now it has been given to Defective Returns Department. I do NOT want another one, if no one can service it even with a warranty.I sent an email to their CEO at LG. If I dont get my refund (sent all paperwork 2 times) I am going to ask consumer media TV people to publicly help me. We still dont have any dishwasher, want our money back to purchase a different one from anyone but LG. My situation sounds like one of another persons review.... That worries me that we wont get a fair solution.

I purchased this washing machine November 2012 and it has done nothing but brought me stress. I wished I would have read these reviews before I purchased the machine. I have the same problems with the smelling of molded clothes. Its horrible and nothing I do gets rid of it. Something has to be done. We spend our hard earned money on big ticket items like this and get nothing in return except higher water bills. So much for High Efficiency.

I will never buy an LG washer or dryer again. The LG washer is rusting out on top after only two years and very careful use. I contacted customer service on numerous occasions and they wanted $200 to simply come out and look it over. They were very unhelpful and rude when I asked for someone to fix it for less since it was so new and obviously had a flaw in the design of the washer. They refused to stand by their product and refused to do anything about the rust. This washer will be lucky to last three years. It was an expensive top loading washer with no agitator. It was a waste of money. I thought the LG was well priced until I realized the quality is so poor and the customer service so awful. LG makes their appliances look good on the outside but on the inside they are very poor quality. It appears that they make their appliances look fancy and state of the art, but they are actual cheap imitations of good, solid, quality products.

My 9 1/2 month old top of the line LG washer died. It took 12 days for service. I was told a part needed to be ordered before a service visit could be made. Unsure how you can assess a problem without seeing the unit. Service man arrived from Tresco out of Ft Wayne IN. The first thing he did was open up the unit when 4-6 gallons of water flew out and went under my floating floor. Of course he didnt have parts! The final straw was when he complained he had to drive 2 hours to get to my house. Spent countless hours trying to get service and was informed after 3 weeks that the warranty was canceled and they would not honor any repair. Their rationale was I washed a rug in the unit. Worst customer service I have ever received and will never purchase anything LG again. The service is horrible and their warranty isnt worth the paper it is written on!

LG true balance washers are a joke. We spent a ton of money on this unit and it rarely finishes a cycle. It has a large capacity but you can only wash a few items at a time if you expect a cycle to finish without getting the UE message. Had them out many times and all they can say is we should sort our loads. Worst purchase ever and we will never buy LG again.