Purchase Lg Range at best buy in Oct. 2013 with two year warranty. Range broke, it’s over two weeks- still waiting to be repaired. Made an appointment with LG Customer care Monday. Technician came out Thursday, claimed the parts that was sent to my house by customer care were wrong, so he ordered the part using his cell phone and he gave us time and day that he will be back Saturday same week between 11:00 am to 1:00pm. We waited and he didnt call us. We called him back after 1pm. He didnt get the part. Made another appointment with him, we said Monday morning we’re at home. We go to tampa to work from Monday afternoon and be back Wednesday night, he said available to come Tuesday. We have to work so made arrangement for him to come on Thursday. He said okay, Thursday Jan. 22, between 12:00-1:30. We waited - no calls so we called him back after 1:00. He said “I thought it was done”, we asked “did you get the parts you needed?” He said “yes”, so why he said he thought it was done if he still has the part with him. He said that we did not call LG customer service to make an appointment for him to come, I said: “You gave me a time and date that you will come out Thursday between 12:00 and 1:30pm, why do I need to call LG to make an appointment if you made an arrangement to come?” So, I called LG customer care again and spoke with RJ and advise me that I dont have to call him back because he will be sure that he will call us (Bill the technician) to call us back. Waited again - no call from him so, I called LG back again and spoke with Kyle - couldnt help me, transfer me to Willie, the supervisor, and he said that the LG policy is for the customers to call back to make an appointment AGAIN, if the technician couldnt make it again, and to make another claim to have the stove fix. And then I was transferred to LG Premier Care, spoke with Carnecsha and I told her I will file complaint and Ill call Consumer Advocate to complain. She told me I couldnt do and I told her “why not, we’ve been pushed run around, as a consumer we have rights, this is our life, we bought the warranty as we were told by sales people.” And then she transferred me to Best Buy to the Geek squad who carries the warranty that we bought, and then transferred again to LG to make another arrangement for technician to come out.

Called LG about peeling paint and rust around bleach dispenser on my top load, state of the art(??), WT5170HV washer that was purchased in March 2013. Was told peeling paint is not covered but for 1 year!! My first and last LG purchase and would not recommend LG to ANYONE.

My refrigerator has been repaired as of this date. After the May 15, 2020 service the freezer worked but not completely. It would not freeze ice cream and with a couple of weeks stopped working again. The follow up repair which was 06/23/20 appears to have finally resolved the issues with this freezer/refrigerator not cooling and freezing properly. I must say it has been a frustrating few years since the original incident in 2018 thru 2020. LG has resolved the issue finally and I hope this products keep functioning properly. Overall I am satisfied with the last repair done around June 2020. I have not had any problems with the refrigerator since. The repairman was very nice I must say and the 2nd time he was out appears to have fixed the problem.

I bought the washer and dryer three years ago. Six months after the purchase the hot water stopped going into the washer so I just washed with cold. I had two techs check out this machine. One couldnt figure out what was wrong and the second told me I need a whole control panel. That was to the tune of $400.00 plus service call. Now you are wondering why I didnt get this cared for during the first six months. Well I had brain surgery and even had to learn to walk again so that washer was not my priority at that time. Guess Ill continue with cold water. Never again!!!

Doing a load of wash was an excruciating experience with our new top loading LG washer. Kept stopping, flashing uE or UE signals, requiring a load redistribution which many times did not work requiring more load redistribution! It took hours to do a load of wash, could not leave the house, not knowing how long it would take to complete the cycle. Every so often a load would run right through raising expectations that this washer was finally doing what it was supposed to be doing only to realize that dysfunction was the norm. We were told we were not distributing the load evenly?! Does it now take a rocket scientist to load a washing machine, obviously with this one it does. We were told maybe we didnt have enough clothes in, just add more! Like clean ones? I thought this was eco friendly? We finally had a repairman (kid) in. He was very nice, and ordered a new computer board saying sometimes the washer didnt learn right. OK, so I now have a learning disabled washer, but hey it was getting remedial learning! Good... right. In the meantime I was advised to use the low spin option. About 2 weeks later the new computer board is installed, but was still advised to use the low spin option, really, whats that about, wasnt it just fixed? But anyway, delighted that I now had an A+ washing machine, OK maybe a B+, I loaded it up, still using the low spin option as advised, even after the brain implant, and guess what? The load went right through! Success, shes a genius! Alas, the success must have shorted out the new brain. Its now back to playing the same old games, and me, never knowing when a load will go through as it should. And guess what?? the low spin option is no longer an option! Skips right over that. Maybe she did learn something.

Ive had two 30+ cubic ft LG french door refrigerators in the last 1.5 years. Both completely failed within 6 months. The first had 5 to 6 weekend repairs before it was replaced. No food reimbursement for loss of over 500 in food. The second had 3 sealed component fail in the first year as well. Sears finally refunded my money and I went with Whirlpool. 6 of 7 LG Customer service representatives were rude and completely lacked empathy. I wrote corporate a 3 page letter and they never responded. Life is NOT good with LG! I will never buy any LG product going forward because I got such a bad taste of their customer service. I wouldnt even consider a Kenmore Elite, which I really wanted.

We have owned this for two years. When I put in a few days worth of our familys sweat pants and sweatshirts used both at the gym and on daily 3 mile hikes... I notice that the machine is only using 2 to 3 inches of water. This is not enough water to clean clothes!!! Also when I put in my delicate hiking shirts, they come out with streaks of soak on the outside. This means there is not enough water to properly rinse the clothing. I have tried adding gallons of water by hand, but it doesnt seem to work. Basically, NEVER BUY THE LG BRAND. My husband bought this, but obviously he did not know what he was doing.

I have lodged my complaint No. ** on LG toll free number as of 10/30/2012 regarding the sudden burn out on my refrigerator model GL195NM4. Accordingly, company representative Mr. ** came to my residence on 11/01/2012 to study the case and advised me to send photograph of burnt fridge along with bill copy. The same has been sent by e-mail on 11/02/2012 and receipt was confirmed by your representative Mr. **. While continuously following up with them, they are saying that the company will reply within 25-30 days which is too late. Sir, all the customers were expecting good services after sales but in this case, I regret to say that a company like LG is hopeless because until today, I did not hear any positive response from them. Im really confused whether I have to say LG products are good or worst.

(Re: LG Tromm WM1841CW) I moved in with my GF, leaving my old cheap top load behind for the new tenant and thinking hey, why not, the GF has an expensive LG; more expensive, a lot more expensive, so it must be better, right? Wrong! On top of the musty odors, I swear I am gaining rather than losing stains on my clothing. These look like grease stains. Certain materials seem more prone, such as cottons, especially softer cottons. LG suggests all this ** about cleaning the door seal, door, and tub at minimum daily. What a load of **! What, the consumer has to fix LGs bad design problems? And this thing cost more than a thousand. My 50-dollar secondhand washer never had these problems and got things clean. Save your money and you mind and buy yourself a good ol’ cheap top loader. Going forward, I will hand fill (over fill) the tub with super-hot water and pout in a couple cups of bleach and let it wash for a few minutes before letting it sit for a few hours. As for the laundry, I will see about over filling it with water to get the wash actually clean.

We purchased this dryer from Lowes in Round Rock Texas in February 2016. It was functioning properly until about a month ago. You would hit the power button, select your cycle and hit start. It would chirp and die immediately. A tech came out, said it needed a board. He ordered it and it came in and was replaced. Worked for a day or two and did exactly the same thing. He then stated that the power from the breaker box to the plug had some sort of power fall off.I called the electrician who verified no issues with the power. The LG Tech came back, the problem was not fixed and he stated the same thing. I called the electrician back. We changed out the breaker and the plug. Everything was working as needed but the dryer still would not start once the start button was activated. The tech is coming back tomorrow to check the system. I will repost if we are not successful. For a dryer that costs $1200 this is simply unacceptable.

The LG gas dryer that I purchased from Best Buy on 11/26/2011 and didnt receive until 12/1/2011, has been out of service since 4/3/2012, because the dryer is not igniting. I called Best Buy and because I didnt purchase their black tie warranty and it has been past their 30 day exchange period, Best Buy will not exchange my dryer. I called LG. They referred me to A-Reliable Appliance Service out of Chattanooga, TN. I called A-Reliable (what a joke) on 4/3/12, scheduled appointment for 4/5/12 and they ended up coming on 4/4/12 to see what was wrong with my dryer. A-Reliable ordered parts and replaced on 4/10/12. I work Mon-Fri 8-5, 30 minutes from home. I have to arrange for someone to meet them at my home for repairs. My mother-in-law met the service tech for them to repair my dryer. The service tech replaced sensor and thermostat valve, the dryer was still not heating after 15 min. of running and the tech left my home without dryer working saying that it was fixed. Im no genius but I can figure out that if a gas dryer is not hot after 15 min. of running, that obviously its not fixed. I called A-Reliable on 4/11/12. I was advised by Larry that his service tech was going back and forth with LG trying to figure out what is wrong with my dryer. I called Larry on 4/12/12, still same response. I called Larry on 4/13/12, still same response. I called LG. I was advised that A-Reliable Service had not been in contact with them since 4/10/12. I was told that they were supposed to have replaced an electronic control panel which was not done by A-Reliable. I asked about the manufacturers exchange and was informed that the service provider had to do what they were informed to do before that would even be considered. A-Reliable was to call me on 4/16/12, to advise when they would be out to fix my dryer. Guess what, no call. I gave them benefit of the doubt. I called Larry at A-Reliable on 4/17/12. Part was still not in, it should be there today. They will call me back to let me know, no call. Morning of 4/18/12, I called Larry at A-Reliable and part still not in should be there today. I called LG customer service and spoke with a representative. They called Larry at A-Reliable Appliance Service and found out that the part has not even been ordered. I have been lied to by Larry at A-Reliable Appliance Service since 4/11/12. This is ridiculous. A-Reliable is causing LG to lose customers because of the simple fact that they are not responsible or knowledgeable in repairing appliances. I filed a formal complaint with LG. I spoke with an executive service representative to advise the situation. She advises me that she will address this problem and get back with me and resolve the problem with the dryer that is not working!

We bought a front load washing machine (LG) 2 years ago. I have written customer service to remedy the problem weve had (the SMELL), but they didnt tell me anything that I hadnt already tried. Every time I would do a load of laundry, my entire hallway would stink like rotten eggs. We finally discovered that there was a hose at the bottom of the unit, and learned we were supposed to drain it from time to time. Actually, I have to drain it EVERY TIME! Every time I empty the water from the hose (about 4 cups of water), it stinks like sulfur or eggs. If I dont drain it, that water just goes onto my next load of laundry that Im washing. Im so frustrated & want to give this thing back!!! Im tired of my laundry smelling bad when I use fabric softener AND dryer sheets!!!

We were very excited when we bought our top of the line LG washer and dryer frontload set 4 years ago. Just ran into problems with a code popping up and the washer quitting after about 10 minutes of use. The only option was to drain and spin once that happened. When it spinned it sounded like a jumbo jet preparing for takeoff. Anyway, we waited 7 days for a tech to come out because there is only one authorized dealer per city I believe. He had to order a part so we had to wait 14 days for it to arrive. He put it in and ran the machine on empty and all seemed well. I mentioned the jumbo jet noise and he said thats not a good sign. Of course it didnt do it while he was there. He said if this part isnt the problem then you need a new circuit board and the jumbo jet noise would be the barrings and if that is the case its best to cut your losses. After that we put a light load in and the same thing happened all over again. Complete waste of time and money. While all this was going on, the dryer also started to smell like burning diesel fuel inside when we ran it. We didnt bother to call back. We are done playing games. We are moving on to Maytag. Never buying anything from LG ever again. I hope the LG tv we bought a year ago isnt a lemon.

Updated on 01/03/2020: This is an update to my review from 12/26/2019. LG responded asking for my model # phone number etc and they would get in touch with me. They did, and told me the repairs would be covered. Great, I thought. Unfortunately the LG certified repair tech verified the parts are still not available to repair my fridge and they do not make the parts so there is no way he can repair my fridge. I have now been without a fridge for over a month without LG standing behind their 10 year compressor warranty. I have now spoken with over 8 different people in 3 different departments and nobody in LG customer service knows how to proceed.Original Review: The compressor went out on my LG French door refrigerator. LG sent a tech to fix it, and the tech stated LG no longer makes the parts for my unit even though the compressor is still under the 10 year warranty. I have spent 3 weeks without a fridge and about 6 phone calls with LG and they are not standing behind their compressor warranty. Im not sure how JD power rated LG so high with their know issues of failing compressors.

Firstly, the first refrigerator that I received in September, 2018 did not work at all. The Brick replaced it with the floor model until they could order me a new one. Initially, the whole scenario was a nightmare for me. It is all good now except for the fact that the stainless steel is always streaky, no matter what I use or do. It is very frustrating. I have tried almost everything, including the wipes, vinegar & water and just water and cloths. If anyone has any ideas, help! I am thinking it may be a poor grade of stainless steel. I am disappointed with the finish on the stainless steel.

Beautiful refrigerator but....I have the black stainless and noticed peeling under the French door handles. I was told it was cosmetic and my responsibility. Then the compressor went out when not home. Lost a freezer full of meat and seafood as well as the refrigerator contents. When I contacted LG they claimed I would be responsible for third party repair. The retailer I purchased from informed me the compressor was guaranteed for 5 years! I once again contacted LG and a Tech was sent to check it. New compressor ordered and arrived the following day. Now the refrigerator is icing up behind a crisper. I was told it was not a cooling issue therefore my responsibility. Since when is over cooling not a cooling issue? I am thoroughly disgusted and disappointed since I have LG washer, dryer, range and TVs! All apparently short term purchases! Obviously MANY people are having issues! Don’t make our mistakes....Buy ANY brand but NOT LG!!

The micro is good. The front of the fan tray is broken because of the heat. It appears as steel but it is plastic. There is no way to fix it without buying a new unit. I called the homeowners insurance. The technician said that nothing can be done. This microwave costs $375 plus $135 for installation. Very disappointed.

I bought LG 26Cuft Wifi French Door refrigerator (model LFXS26973D/01; SN 909KRAT00680) from Costco on Nov 12, 2019. It was 2-year warranty. Unfortunately, I am only 2 months late and both Costco and LG washed their hands from any manufacturing defect. The water filter that needs to be changed every 6-month does not work anymore even with LG brand filters LT1000 or LT1000P/PC/PCS (ADQ747935). I bought a new LG filter head (AKN729490003) and even it does not work. Calling Costco and LG has no help because only 2 months more than 2-year warranty. I tried a professional appliance for help, even they could not help. I am sure it is manufacturing defect and there is no recall. This means I have to trash this LG refrigerator just in 2-year. I would not recommend anyone to buy LG refrigerator and get frustrated like me.

I bought my refrigerator (LG Refrigerator LFXC24726S/02 MODEL#502krpv10848) 8/17/2015 at Plessers in Babylon. I also purchased the extended warranty. Since I purchased the unit there was a problem with the motherboard computer within the year because it was covered under the manufacturers warranty. July 21, 2018 my refrigerator stopped working and I called the warranty and they sent Mr. Appliance out on 7/26/18. The first visit the repairman Rob said it was a Freon leak and they had to come back to determine where the leak was coming from. I had to reschedule and they came back on 8/1/18. The repairman Bob, said that it was the compressor that had to be ordered directly from LG. He said it could take awhile. I called last yesterday afternoon after repairman had left and every time I called it was a picked up and then a hang up all afternoon. I spoke with LG today and was hung up on. I have been without a refrigerator for almost 2 weeks and I have 3 teenagers with no fridge. We are living out of coolers! I have called LG, NEW LEAF (warranty company), Mr. Appliance, and the retailer Plessers. Everyone keeps passing the buck and doesnt take responsibility. They all seem to feel that its normal to be without a refrigerator for 2 weeks plus! I was told by Mr. Appliance it could take a couple of weeks to get the compressor and then I have to call for another appointment to have it installed. This is totally unacceptable! I want a loaner or a new refrigerator! I will NEVER buy from PLESSERS or an LG appliance again.

I just purchased a LG dishwasher LDP6797BB from Home Depot on 10/9/17, it was delivered on 10/17. We installed it ourselves (no issues there). Once we had the dishwasher all installed and confirmed no leaks, I went to run the dishwasher through a full cycle (as recommended). I powered on the machine only to get this code L2, I pulled the book out to find out this code means, luckily (according to the book) this is not an error it is a Rinse Agent code... However, the book does not tell you how to clear this code. So I called LG customer service, I was told I had to reset the machine at the circuit breaker. OK so I do that, machine is reset, machine works (thank God).When the cycle completes, I load the dishwasher with dishes and power on the machine... L2 AGAIN, reset AGAIN, did not work, reset breaker again. I have done this 1 MILLION TIMES in a week (and yes there is rinse agent in the machine). I have called LG, they are no help. They have no techs on staff that you can speak to, I know this is an easy fix, but they insist on sending a tech to my home. I WILL NEVER EVER BUY LG AGAIN... Fingers crossed that they can fix this once and for all.

Electric Range LRE30451SB - Purchased from Best buy in April 2008. Last evening ten minutes into cooking dinner, there was cracking, sound, like blown electrical noises, a bunch of red under my large burner (in areas that there should not have been) and what sounded like an electrical explosion. No smoke, no smell.... and strangely enough it did not blow the breaker. Purchased the additional 5 year protection plan, but of course as luck would have it I am 4 months out of warranty. Best Buy told me I should have received another email offering additional protection (did not receive), so I am out of luck. Did some research (on this site) and saw mention of a recall. I called LG, and mine was one of the recalled ranges. WHY ON EARTH were customers not notified of this recall? Especially when it has to do with burners getting too hot and/or not shutting off. I could have done without the near cardiac experience. There is supposed to be a technician here in the morning. This is the second LG product that we have had a major problem with. The other was a TV less than 6 months old. Very upsetting. We work very hard, and prices are high, quality low.

We purchased this LG refrigerator for almost $1900 less than two years ago. The compressor is out and we have tons of food gone bad and a puddle of water from the ice melting. Shouldnt products last longer than this? LG technician will hopefully be here in a few days to repair.

Updated on 05/10/2019: Where do I start! First of all, I stand behind my comment to stay away from LG! I have my 1st replacement compressor after 3 service calls and guess what?? It DOESNT WORK!! Keep in mind it has taken over 3 weeks to get this far with a refrigerator that is less than 2 years old! Id like to say that I am surprised! 48 hrs after the repair with a bottle of water in the refrigerator and a bottle in the freezer, neither are cold let alone frozen. LGs response was.... What is the temperature of your refrigerator? Are you kidding me? I just told that it wasnt working and that is the response I get?Needless to say I am still waiting to hear what the next steps are because I was told that I dont qualify for a new refrigerator. There is a process that they will not elaborate on that needs to be followed and apparently it starts all over again with what is the temperature of your refrigerator.... WOW!! It is absolutely ridiculous! It should start with... I am so sorry for the issues this is creating and we will put a rush on another replacement compressor and schedule a new service date for the install immediately. Then it should be proceeded by... If we are unable to fix the issue we will STAND BEHIND OUR PRODUCT AND REPLACE IT!!! I think they need to take an ethics class and learn how to handle their business. RUN!! STAY AWAY FROM LG REFRIGERATORS!! Personally, I will never buy ANY LG product again.Updated on 04/27/2019: I am on round 2 of trying to get the faulty compressor replaced with a new faulty compressor in my LG refrigerator. Oh yes... I said it!! They know the replacement compressors are faulty and are continuing to install them and forcing people to deal with their unethical business practices!! They were supposed to replace the pathetic compressor on the first appointment but chose to lie to me and schedule a diagnostic first even though I had already agreed to pay for the repairs on the off chance it wasnt the compressor. Thats completely impossible by the way with all of their known compressor issues. The part that makes me extremely angry is the service tech had a new compressor in his truck but was unable to install it unless it was sent by LG specifically for my job or he would not be paid for the repairs.Now I get to sit and wait for an undetermined amount of time until someone in their scheduling department decides to call me back to schedule the next appointment. I even tried to schedule the appointment directly with A & E (who LG uses for repairs) and they cannot help me until LG does their job even though EVERYONE KNOWS that the compressor is bad! This is absolutely the most horrifying thing I have ever heard of and a class action lawsuit could not be more fitting for this type of behavior! I will never buy another LG product and have made it a mission to tell everyone I possibly know how unethical they are and to stay away from their products!! This type of behavior will end up destroying this company and they deserve it!Original review: They know they have a compressor issue with my model of refrigerator and have already been to my house once to replace the ice maker. My refrigerator is also less than 2 years old! Now, they will not even schedule a repair without the serial number (which they should already have from the previous repair) and could care less that I am without a refrigerator and have water all over my floor not to mention that it has ruined everything in my refrigerator and freezer! To say I am unhappy would be an understatement!!!

We got the fridge, due to its size and easy storage design. However, the compressor has been miserable to deal with. It failed about 36 Months in, and the warranty had us paying $250 in labor. Fast forward 18 months later, and its failed again... I cant wait to get rid of this. Its been the worst appliance weve ever owned.

Purchased LG model LFXC24726S counter depth refrigerator in late Sept 2016. All was good until April of 2017. The ice maker started leaking and would freeze so that the ice bin could not be removed. The water would leak out onto the front of the refrigerator causing the panel to be discolored and the bottom drawer on outside to be constantly water spotted. We had a repair man from Famous Tate replace ice maker. Same thing happened. He said the whole door had to be replaced. He ordered the door in early May. It is now August 26 and still no word from them. We also contacted LG and they promised to have someone get back to us in a few days. That was 10 days ago. We plan to go to Famous Tate today and try to get something done about this issue.

In-door features, online connectivity and support reminders lists, Alexa compatibility are features that I like about this refrigerator and the icemaker makes the most perfect ice cube in the most amazing shapes and sizes for the whole families choices. One of the main reasons I finally decided on an LG refrigerator was the sleek design inside and outside. It is purely beautiful in design and a very beautifully functioning machine. The pricing is the first major obstacle to ownership. The size of the refrigerator is another thought to consider for apartment dwellers. It is a large refrigerator but not overly cumbersome in design so it equals out.

Soon after we bought this model on 7/28/09, we had to replace the circuit board as a result of what the repairman said was a design flaw, whereby using the self-cleaning mode will burn the circuit boards out if you use them more than once a year. Now, our oven will not heat. The oven indicator says both elements are on, but they are only warm to the touch. I cant get a repair manual or an answer from LG as to how to fix it or if there is a recall on the product itself. Are we stuck with this bogus product?

We purchased our LG side-by-side refrigerator four years ago. From the start, we have problems with the ice maker auger door frame rusting and paint peeling off after three years. I have the four years warranty which will expires October of 2014. I called LG extended warranty department at 1-877-843-3777. They said my refrigerators rusting and paint peeling off is cosmetic and its not cover by their warranty. I told them I would called BBB and Angies List and I would call my lawyer. They did not care less. They have very bad customer business relationship. I called Home Depot where I bought my frig. They are willing to reimbursed me for almost $600 the cost of door replacement. I recommend not to buy any LG products.

Bought LG fridge December 20, 2013... ice maker broke 2015. Now the fridge went Friday, December 13, 2019. Was told by lg customer service to take everything out fridge, defrost for 8 hours, wait 24 to 48 hours so fridge can get cold. Never happened. Did it again second day. Same thing. Not working, error code keeps coming on. They send tech. Charge us $125. Have to get fridge serviced. Another $324... Asked if they can expedite the shipping of motor fan whatever it’s called. Tech Ariel looked at my husband and I like we had two heads. He never tried to contact LG about expediting the part. We told tech we have to think about it. Maybe we should just buy another fridge. Tech was ok and left... like he didn’t care that we living out of two coolers. He Just said ok and left.We called LG about expediting the part again. They were like, We will see. We’ve been out of a fridge since Friday December 13, 2019, it’s Thursday December 19, 2019, LG calls us to tell us we might not get our shipment in till Saturday and maybe get our fridge fix Saturday. All our food has spoiled. No milk. The Christmas ham we bought spoiled as well as all the other good we had in fridge. About $300 in food we bought for Christmas Eve dinner. Let’s put it this way. LG doesn’t give a ** About their customers.

Purchased an LG refrigerator in 2016. Failed in 2018, compressor replaced, with another one of the same compressors that continue to fail. Why not create a better compressor that doesnt fail? They know theres a problem and they sold a lot of refrigerators. Well, here it is 2019 and the compressor failed again. Warn everyone you can the LG Refrigerators are horrible. We purchased our LG Refrigerator at Best Buy and got an extended warranty until May 2021. When we tried to call there Warranty Service, we were disconnected at least 6 times using the menu system. Disconnected twice when we went straight to the Warranty Service Operator. Horrible Service!

In April 2015 I purchased an LG refrigerator model # LF S29766S from Bestbuy in Garden City, New York. On June 22, 2018 I noticed that everything in freezer was defrosted. Problem was reported to LG who referred me to Bestbuy who I had purchased 5 years warranty with. After waiting for nearly one week, serviceman assessed refrigerator and indicated that a new compressor was needed. After speaking to various people, I learned that there have been problems with LG refrigerators. If so many people are having problems, LG refrigerators should be banned.

Model LFX31925ST - Purchased this refrigerator Sept. 2011. Very disappointed and thank the lord I purchased the extended warranty. While under regular warranty the electronic face panel had to be replaced. From then on it has been downhill. Today May 1st 2014 we were told that the 5th fan must be replaced in the unit again. In 2013 from July to October we had parts replaced. Every time it was something else that needed replaced. They even took out the freon and replaced electrical parts - that visit was 2 hours. We went for months without the freezer and ice. Would never buy an LG product again.

I was out of country for business when my wife tells me our 5 year old LG refrigerator stopped working. I had her call LG customer service department (India). They provided her with an authorized LG Service Center 50 miles from our house. The cost for the service center to make the service call to my home was $215 which included 1 hour of labor that would be applied to the service call and anything left over applied to the repair. It took the service center 1 week to make the service call. At 5 years my refrigerator has only a 7 year warranty on the compressor with no labor covered. The service call by the service center determined the compressor and motherboard were bad. The repairman only assessed the call for 15 minutes leaving 45 minutes toward repair. I was also told that I would have to get the parts from LG. Contacted LG for the parts and they said the service center would have to order the parts.I went back and forth for about a week between the service center and LG. Got an LG Case Number that was offered after about the 15th call to LG. I asked for a US based LG customer service rep and was told that does not exist. Today LG offered to send the Service Center a Part Authorization # so that they could order the parts. I am going on 3 weeks without a refrigerator functioning in my home. I was told the Part Authorization # will take at least 3 days. The service center says once they have the Part Authorization # it will take about a week to get the part. Then another week to come out for the service repair call. If you are thinking of purchasing an LG product you are out of your freakn mind.

I chose this fridge because it got good ratings with Consumer Reports. They must not read these reviews! Our experience was similar to others here. The fridge worked great for 18 months and then the freezer quit. First local authorized agent was not up to the task and walked away after wasting three weeks of our time. Second agent, an hour distant, did get the compressor replaced (bravo!), but by then we had been down for 38 days. It took many phone calls. Although the young people who answer at LG were friendly and tried to help, it was frustrating to hear the life is good recording with each call as the days kept passing. LG did cover the repair cost.It has now been five months and so far everything is fine. But I wonder if this compressor, which Im told is the same model as the defective one, is likely to fail in another year or so. And will they cover the cost again? And will it take a month again? Another concern is the cost to the environment of these new high efficiency appliances which apparently have a much shorter service life than the old models.

I purchased 4 brand new LG appliances for our daughter when they moved into their new home. She immediately noticed a problem with the range. The knobs on this model are along the front of the stove and they can be turned on very easily. I was there one day and walked past and barely brushed against a knob and turned the element on.This has happened several times. Even the family dog has turned it on. So far there have been two fires as a result of this issue. One caused damage to their LG range hood/microwave and upper cabinets. This stove is dangerous and they should not be allowed to sell it. We have contacted LG several times. They had scheduled an in-home visit to see the issue but never showed up. We have still not received a satisfactory response. The latest response was to keep the children out of the kitchen. The children are the only ones that havent accidentally turned it on.

An affordable set of washer and dryer that looks good and had been flawless for almost 10 years with an average 3 generous loads a week. They are certified energy saver and they perform as such. I can honestly believe that I had my money worth and they are still going strong.

LG Washer WT1101CW - Terrible washing machine. If you buy this washer, dont expect to wash a small, medium, or large size load in a reasonable time period. Constant uE errors, tub fills with more water to try to adjust, etc. Or, we just get the uE error and have to run down the stairs to rearrange the clothes. Regardless of how careful we are with loading/arranging the wash, what type of wash we put in, etc, we have constant uE errors. It can take up to 4 hours to do one medium size load. Ive since read that the control panel may be faulty? We have a tech coming this week. There may be a software update needed? Who knew? (How would I know this! I didnt get any kind of message saying that the software was out of date! ) This will be the 4th tech visit this year. In addition, just for ** and giggles, we decided to do a tub clean cycle. You guessed it. uE error! So, obviously, if the washer cant even function to do a tub clean with JUST WATER in it, theres something wrong with this product. Dont buy it. You WILL be sorry. Im sorry that I cant give zero stars in this review!

I purchased the pricey LG French Door Refrigerator back in June of 2013 and have had NOTHING but problems. The ice maker jammed constantly and leaked out onto the floor. The bottom freezer compartment stops randomly, spoiling all the contents. I have had repair folks out three times now. And LG is of no help. They now tell me that they will not cover anything because I am past warranty.I am so disappointed in their (lack of) any customer service. They do NOT make it right and I HIGHLY warn anyone from purchasing an LG appliance. I am now working through my credit card company to try to get some repairs covered or hopefully a replacement. An unreliable refrigerator is not OKAY!!! I have completed the form for the Class Action Lawsuit but Im concerned that will only result in pennies on the dollar (if anything) for the lost food items and me left with a faulty refrigerator.

I trust this brand and I had other products of LG like cooking appliances, microwave ovens, dishwashers in past and always had positive experience about LG products. Cool innovations like space-saving features, eye-catching style and energy efficiency, love the alarm feature, the room for storage and the bottom drawer freezer. Everything worked well except the ice maker. The ice maker clogs frequently and has to be manually emptied or pounded from inside the door to release ice from the door ice dispenser. I had couple of service calls and it still did not function properly.

As I sit here writing this, there is a repairman here trying fix my LG refrigerator--and telling me that I need yet another new compressor! I replaced the compressor last September and now another one has gone out! My refrigerator is only 5 years old. This is ridiculous and outrageously expensive. My understanding from multiple sources is that LG is aware of issues with a weld in their compressors--and probably other things--especially in certain models. If it were a car, there would be a recall so that the company could make it right. LG is certainly not trying to take care of their customers/products. BUYERS BEWARE!!

I Jaiprakash ** had purchased two product from LG Shoppe situated at Mira Road East, franchise of Malaika Electronic at Sector 1, Shanti Nagar, Mira Road East, Thane. In January, 15, 2015 had purchased three door refrigerator and the complaint is still pending. The reason the LG mira road service centre is ruthless and useless and just want to mint money from the customer by delaying to give service during warranty period and once the warranty period is over, they are free to mint money from the customer. The deep freezer is getting choked with ice and we could see the ice growing like mountain at middle of the deep freezer. The complaint falls to deaf ear and the mail falls to blind eye. No response from the LG service centre, cause they are just waiting when the one year expiry is getting over and when we can mint money.Secondly had purchased LG 10.5 kg washing machine and the dryer is giving problem. The clothes are not fully dried as compared to other brand and the customer service provider informs saying thoda to gila rahega, then how come other brand machine resolves the problem fully and the clothes are dried fully. Not ready to listen about other brand product. Cause it hurts their ego. Almost wasted 67000/- and feel I have been cheated by giving a defective item both end. and the worst part after messaging the senior guy ASM ** he too acts as deaf and blind. So one can understand how junior will react to the customer. Seriously upset with the product and wasted my hard earned money. Dont know whether I have purchased a LG product or a LOW Grade Product. God bless them and give some brain to work with innocent people.

I bought a LFX23961SB French Door fridge from BestBuy and was initially pleased with it. It is very stylish and I liked the features. Shortly, after purchasing it (6 months) the ice maker went out and LG sent a tech to my home. The repair lasted for one month. The tech again came out and had to repair the computer unit. Three months later, the ice maker and the temp. controls went out. Again, they where replaced. Shortly, there after they again went out. Since then LG has refused to help as the product is out of warranty and discontinued. I am very disappoint with the resolution. I paid for a very high quality product and got a bottom of the barrel of a $700 fridge.

LG Washer #WT5001CW - LG sent out a recall on the washer, advised not to use it because it could cause harm. Confirmed recall with LG, sent in Proof of purchase, was told it had to be fixed before I could use it. Then was notified they had no-one that could fix it in my area. Advised they were sorry. Was advised by customer service that they were sorry they couldnt help me. Last I heard from them.

We purchased LG microwave oven that failed approximately 4 months into the warranty period. The warranty reads that “LG will, at it’s option, will repair or replace the Product“. LG’s policy apparently is not to do either of these things for countertop microwaves. They refused to repair or replace the unit, but suggested that we purchase another unit. They did in fact refund the original price of the unit, but now the unit could only be purchased for $30.00 more. As the request of a customer service agent we submitted the new receipt indicating that a price adjustment would be given. Long story short, not only did we have to do the leg work and go out and find another unit, we have had to absorb the difference in the price. DO NOT BELIEVE THE WARRANTY! Had we known that we couldn’t trust the warranty and the customer service agent, we would have chosen another brand of microwave. Although we have purchased other LG appliances (TVs, dishwashers etc) we will not make that mistake again!

Our LG fridge LFX28978ST /04 stopped cooling. We lost everything we purchased in groceries to last us a while during this pandemic. It is a compressor issue from their linear compressor. We called LG and they verified it is a compressor issue but had to pay out of pocket cost for technician to come out and the repair cost while they supply the part. The technician came out and in under 20 mins, said it was a compressor. The cost for that 20 mins, $85. The service cost for the technician to perform the work, $890. The cost for the compressor from LG is less than $260. At that cost I would rather buy a new fridge. I called and complained to LG. They gave me 3 other technicians BUT I will have to pay new labor costs. They said I could explain to them that it was already diagnosed, which all the technicians said this is false and they will have to perform their own diagnosis.1 of them did not answer, the other said he has not touched LG fridge in over 7 years and does not want to. I called LG because I was not getting anywhere and they advised that I can call any local technician and they will approve the technician to perform the service. I have called about 6 local places and ALL OF THEM will not touch LG refrigerator. All of them said one thing or the other about LG refrigerators. I am getting nowhere with LG and it is a very frustrating time right now for me and my family to get the run around and nothing in the fridge. LG will not even reimburse me the cost of my groceries until the technician performs a $890 repair that they only have to fork out $260... Beware, if you buy LG fridge, prepare for the runaround and NO technician wanting to service this and if they do, the cost will be ridiculous. This is totally unacceptable and I can see why there is a class action suit against this company. I will be posting on all social media how LG handles its customers on an item they know is flawed. Hopefully I can deter others from buying LG refrigerator. I wished I searched this site before buying an LG refrigerator. I am getting no help whatsoever from LG... NONE... They will have you doing all the leg work and calling for nothing...

Water Level - Poor. White clothes - Never had such dingy clothes. Time to complete loads - 1-2 1/2 hours. Loud Vibrations - plus off balance with most loads. Bleach Dispenser rusts. Wear and tear on clothes. Would love to be compensated so I can replace this awful machine.

Purchased an LG refrigerator from Best Buy 2 years ago. Refrigerator stopped working a week and a half ago. LG ran a diagnostic over the phone and determined the compressor went out. LG has a 10 year warranty on their compressors (along with the warranty we purchased) but refused to fix the refrigerator if we didnt pay $298 for a service call and compressor replacement. Despite our push back because of the warranty, LG stated thats how it works and continued to refuse service without up front payment. We regrettably paid the money last week. LG has since then given us the runaround. Customer service and customer resolution is awful. They offer no resolution and not only made it our responsibility to call repair companies from a list they gave us but lied to us twice telling us that each of the repairmen who showed up would have the compressor and fix our refrigerator. So now LG has our money and we are continuing to keep our daughters milk in an ice chest while we have a broken refrigerator. I cannot express in enough detail how horrible LGs customer service is. I am in total shock. Ive never dealt with a more incompetent company than LG. #neverpurchaseagain

We purchased an LG French Door refrigerator in July of 2016. In February of 2019 (32 months later) the compressor died, costing us $500 in service fees and waiting a week without a fridge for parts. Contacted LG service and they gave me the run around for two days. In the meantime, we were losing food (valued around $500). After reading further online, there are class action lawsuits against LG for these same issues. DO NOT PURCHASE LG refrigerators! Look elsewhere to save yourself time, frustration and lots of money!

I miss that beater bar the regular machines have. This washer does not remove the sweaty odors very well. I end up soaking my clothes for hours before washing, and then, some do not smell clean. I have tried numerous techniques, some are good. I just have to place my outdoor clothes in a separate container to soak in a solution before washing...

After 3 attempts from an LG only repair shop, I still do not have a working refrigerator. It has been a month. I had to buy a small back up refrigerator because the LG is not fixable. It is only 4 years old and costs approx. $1,800 dollars. This is very upsetting.

The worst item EVER that Ive bought in my entire life. Ive had a lot of amazing dishwashers over the years from cheap on up. This ones a nightmare. From Day 1 there were issues with LG. Plates dont stack. They immediately fall over (like dominoes). The cutlery holder malfunctioned almost immediately. It no longer locks together to hold the utensil basket in place. This results in the far end basket (one of 4) tipping over into the unit from the weight. The top rack organizing glasses, bowls or cups. Again items continually fall over. I (originally) thought adjustable times on both the top and bottom rack was a smart idea. Im sure it looked good on paper but its a complete and total failure. Nothing is secure. Nothing is reliable. Does LG even bother to test the equipment they build? From the bottom of my heart...if you see this dishwasher for sale please just run away as fast as you can!

Bought this dishwasher a couple years ago. Always had a funny odor, like a plastic smell. About a week ago the dishwasher started making a really ugly noise and then shot up with an error code LE. The repair person arrived today, inspected and found a blown motor and AC board. Several hundred dollars just for parts, which are not available so a lot of people must be having problems. Avoid this dishwasher. Not worth the money.

This started with my ice maker quitting. After two weeks of messing with that, I find out that the freezer was not working after me and a friend got sick. This needs a major recall. This is terrible. Im going to sue the crap out of them and Lowes. Everyone knows this refrigerator sucks. Why is Lowes still selling it!?

I bought a LG front loader set from Sears when I moved into my new home in 2010 and Ive had nothing but problems with the washer from the beginning. Im thankful that the salesman suggested the extended warranty on the washer as I couldnt afford both. Ive had 7 calls on cups not emptying a new main board a new drawer and clothes needing extra spins because they are still too wet for the dryer (the repair man said I needed to do full loads in order for the machine to spin out right? Yesterday it completely stopped during a wash so now I have to haul a load of wet towels to the laundromat. I now have to wait a week for a part to come in. I was so excited to get this set but I hate it and will never buy any more LG products and I make sure everyone I know that is in the market hears about these machines.

My stove arrived today. As I wiped the interior oven to get ready to use it, my rag was covered with blue shards. I called the company, they could not explain it. It is being returned. Some of the shards were tiny, almost dust like. Others were larger. I cant imagine how a baked chicken or roast would not be ladened with these particles. Scary.

Our French door model LG refrigerator failed just 10 days prior to the 5-year warranty period. The first indication was it would not make ice. This is caused by the freezer unit unable to maintain a freezing temperature. Service support wasnt available for 8 days. The service rep was not prepared to address a leak in the freon system. A second call was scheduled for a week later. The same rep came with another repair rep who said the sealed unit needed to be replaced. After replacement and adding freon, the unit worked for three weeks before failing again. The leak was obviously not repaired. I wont allow another LG repair rep into my home. I will instead go out to purchase another (non-LG) unit now. Do not purchase any LG products. No qualified repair service exists and the products have poor quality control and even worse design.

Holy cow! What a terrible unit under warranty. We had a problem with the fan making noise. Turns out the service tech could not find the problem. The 3rd service call lg put out a service bulletin on fan noise/freezing. The part to fix it was 325.00 plus service call. We said ok if it fixes the problem. It still does it. Of course out of warranty now. Only way to stop it is to unplug it every 4 months for 36 hours. What a piece of junk.

Nice double oven 5 burner range. Have for 8 years and like it. 4 star because of the following - The markings on handles got erased quite quickly. If something hot on the burner, getting to the oven control may be quite risky. Main board melted during self cleaning, had to be replaced.

LG refrigerator has met all my needs. If I were to recommend a refrigerator this brand would be the one hands down. I like the upgrade compared to old refrigerator, new models are great. Also its a reasonable price. I like that it has pull-out frozen sections as well. Its reliable, spacious, keeps everything fresh. Everything is perfect for me, everything fits just perfect. Many others doesnt get the opportunity to get a refrigerator like my LG refrigerator so I am grateful for my appliance.

This was my first appliance purchase after the machine that came with my first home broke down unexpectedly. For several months I started researching washing machine features in multiple ways and LG kept showing up. The price, features and dependability of this appliance has earned my vote.

Water dispenser has scratches from usage after less than 12 months of purchase. (Am very cautious when using & cleaning.) Advised not under warranty, due to wear & tear?? Purchasing an expensive fridge One would expect the component to be fit for its purpose. Dispenser has failed to meet requirement as has LG.

TROMM front loader. Been repaired 3 times and is leaking again. Matching drier been repaired twice and had drum replaced. We will NEVER buy another LG appliance and will recommend our friends not to buy them either!

I love the way the oven cooks. It is my first experience using the glass cooktop. Still learning. Would have liked for the air fryer basket/tray to be included rather than having to special order it.

Wednesday 25th of May my refrigerator stopped working. Both refrigerator and freezer part. I called the 800 number on owners manual that came with the refrigerator and was told I had to either pay over $200 or $399 for 1 year extra insurance because they could not find my registration card and could not tell me when I bought it. So I paid the $399 thinking someone would come out and look at the fridge. I was informed that no one could come until the following Wednesday because it was a holiday weekend. The repairman came on Tuesday and informed my husband that the freon system was not properly cleaned before installation causing the freon to leak or evaporate from the system, causing the entire coolant system to malfunction. According the repairman this was done during the assembly process. He had to order a part and would take a few days to get. We waited a week and had to call LG back to get the repairmans number and find out what was taking so long. We were informed that the part is on back order and will not be available until after the 15th of June. At no time did the repairman call and inform us of this development. I have two small children in my home and cannot keep fresh foods available for them. I will not recommend an LG appliance to anyone. The customer service sucks and the phone center could give a damn. They could not tell me when we purchased the refrigerator but when my husband called they told him it was purchased in December 2014. This will be 18+/- days without a refrigerator and the weather so far has been in the high 80s.

My washer didnt work after 3 years. The dryer is 5 years old and is starting to have issues. I think they make them to break so you will have to spend more. I replaced my washer with the cheapest one the store had and Im very happy with it 2 years later.

I call LG Appliance because my dryer would not stop tumbling when I opened the door, my dryer is under 2 years old. I knew what was wrong with the dryer but I wasnt sure who I should call to repair, so I called the mfg, LG Appliance. They told me they would dispatch a repairman and the fee for service was $125. The repairman showed up, replaced the $16 part and then billed me additional labor of $65.00. I called LG to ask why I paid their fee and a service fee and they continued to say that the fee was dispatch, until I asked exactly what dispatch meant - setting up the appointment. Well, I could have done that myself. The customer service rep at LG was pretty cagey in his setting up this appointment, never clarifying that I would pay all the labor fee. My understanding was the service visit would be free.

Woke up to a non-functioning fridge/freezer on Saturday 07/11/20, tried going through all the steps I found to check it out before calling in to LGs customer service to report a non-functioning unit. I had to remove everything from the unit and find places to put it or throw away good food. My experience with LG customer service was great, they took my info and sent the info out to the 3rd party warranty service company. This is where it goes downhill.@ Your Service (3rd party company) sent me a text on 07/13/20 that they have scheduled me for 07/24/20!!!! I sent a text back that I need service sooner than that since my unit is down. I got a reply that they will contact me when an earlier appointment is available. Here it is 07/20/20 and I still have a broken fridge/freezer. I have had to go out and buy a new mini-fridge in the mean time.Why does LG allow this 3rd party service company to keep doing this? Look up their reviews and see just how bad their customer service is. I will update when @ Your Service finally shows up and hopefully fixes my expensive side by side refrigerator. I bought the unit during Black Friday 2017, it made it a little over 2.5 years. Model: LSXS26366D.ASBCNA0.

My husband and I bought a top loading digital, true balance washing machine about a year ago. Since our first wash load, it has been nothing but trouble. The thing constantly goes off balance and it honestly sometimes takes a WHOLE DAY to wash 1 load! Also, our water bill has tripled since we bought the machine, because every time it goes off balance it tries to balance itself by adding more water! We will never buy an LG product again! BEWARE!

We purchased this product (LMXS30776S) two years ago! The first one came out of the box defective! The second one has NEVER worked right either. The refrigerator section does not cool properly. Temp stays at 55 degrees. Called service center and was told the door was open. Not! The freezer section stopped cooling and we lost several hundred dollars in food. Again called service center and was told to open and close the door three times! I WILL NEVER PURCHASE A MAJOR APPLIANCE from this company again. I could write more but as you can tell their service and products leave much to be desired!

My LG washer wt5001cw has got worse after two recall services. And LG cannot fix the problem and refused to recover it to the original state.

I like the overall size of it for the space I need and large freezer door on the bottom pullout as big as I need. I cook a lot so its what I needed to fulfill my stuff. Actually the only thing I do not like on my whole fridge is the fridge does not come equipped with a water dispenser on it because I drink a lot of water and it would come in handy. It was between this model and a Kenmore and this was just a little larger for my taste and fits all my needs for everything I use it for since I cook a lot.

I am writing to complain about the product quality of our appliances. We have had all of our appliances for less than 2 years (refrigerator, dishwasher, oven, microwave) and in those 2 years we have had 3 significant issues. The dishwasher was repaired a few months ago because of a major mechanical problem causing the buttons to glitch. Our oven reeks like gasoline every time it is turned on (service request entered to be told it is out of warranty. Cannot be fixed without a $125 fee) And most recently - our brand new microwave just STOPPED working today out of nowhere. It won’t power on even though there is power to the outlet. I was told we had to pay for a service request with no guarantee on product replacement and out of pocket cost. We can’t do that again, and will be forced to buy a new microwave (not LG).The quality of our appliances is completely unacceptable. We bought new appliances and were excited to have them as part of our first home, and their quality and function have been extremely disappointing and unreliable. There is absolutely zero reason why an appliance that costs thousands of dollars should fail like these have. To add, the warranty is outdated and a sham. To give people a year warranty on crappy devices is unfair and not right. They break right outside of the warranty, forcing customers to spend hundreds on parts and labor to repairmen. I will never ever buy another LG product and will make sure I tell my friends and family the same.

Worst washing machine ever. Been junk from day one. Wont spin, says unbalanced unless you fill to top then have smell and dryer wont dry same load. Have to separate and dry rust on top by fill lid. Cant get anybody to work on. Drives me nuts. Ready to buy new washer and dryer. Sure wont be a LG. Nothing but junk and also bought mine at Sears.

I purchased this LG French Door 28 cu ft Refrigerator Model # LMX28988SW on 3/10/2011 and was delivered and setup from Best Buy on 3/28/2011. Was told this is the best fridge on the market... It cost almost $2600, but I wanted something that would last. Boy, that sure didnt happen... Not quite 7 years later my freezer and icemaker both stopped working. The ice maker needed replacement just a few months after purchase and now it failed again. Im sure its somehow related to the freezer no longer freezing things. I have an International Harvester refrigerator in my barn that was purchased by my parents in 1950 and it still works fine. How discouraging that this LG fridge has already puked out.

Buyer beware!!! LG Appliances are horrible!!! I recently remodeled my whole kitchen and liked the way the black stainless steel appliances looked. I’m usually a Maytag fan but they didn’t carry the black stainless steel so I went with LG. HUGE mistake!!! The dishwasher is junk in less than 3 months. The dishwasher needed a whole new power board. After dealing with customer service and getting the runaround I finally had my dishwasher fixed after 3 weeks of non use. Now here it is 6 months later I’m having the same problem. This time customer service is worse. They sent the work order to 3 different places that don’t come to my area, spent hours on the phone and I’m already 2 weeks without a dishwasher and still dealing with this problem. This is a thousand dollar hunk of junk! That’s not the only problem the 3rd rack is useless, it doesn’t dry your dishes, it takes 2 hours to complete a load and everything is still wet, the tines are flimsy and always fall over causing you to break dishes at times, it’s always humid inside the dishwasher that creates an odor all the time and I pre rinse my dishes and clean the trap regularly. I have nothing nice to say about it except that it’s nice to look at and it’s quiet. Especially now because it doesn’t work! If you value the opinion of others and the reviews you read do not buy LG! I’m already Experiencing problems with my stove and my fridge has dents in it from just regular use. It’s like it’s made out of putty you look at it and it dents. LG should stick to making TVs. I’m highly disappointed and can’t wait to replace all of my appliances with Maytag!

Read a review by Kathleen from Pa on her bad experience with a leaking dishwasher. We had the same experience. Repair staff made 2-3 trips to our home, replacing several items inside the door. The 3rd repairman finally determined that the dishwasher was not properly leveled. After he leveled the dishwasher, we no longer had the leak problem. Hope this helps some of the frustrated LG dishwasher owners with the same problem.

Stay away from LG fridges. I have one that the ice maker has NEVER worked. Cant get repairman out because LG do not pay their repairmen. JC Penney keep blaming it on LG and LG blames Penney. Meanwhile I am still paying on a fridge that is still under warranty with extended warranty, that I cant seem to get nothing done! BUT THE RUNAROUND! Still not through, that what small claims court and Fox 4 News is for!!! It just a shame to have to go to this extreme. Whatever happened to, if youre not pleased just simply return and get a full refund! Also, according to their reviews, I am not the only one unhappy!!!

This washing machine is the most expensive, least efficient washing machine we have ever owned. My wife has used all the recommended HE products, cleaned the washer as recommended and yet, often, as today, she has to shake black flecks of mold off the whites. We would NEVER buy another LG product!

Purchased a LG top loading washer from Best Buy. Buying experience was positive with quick delivery and setup. After one year, washer has started leaking or rather pouring water out of the bottom of the washer. Additionally, the clothes do not get clean. I purchased the washer to handle larger loads like comforters, but it cant even clean a load of towels. I do not like that the washer decides how much water is needed to clean the clothes.

We replaced a 15-year-old Kenmore dishwasher with an LG 5811 dishwasher. We installed the Sears machine in my friends home. After 2 years, the dishwasher stopped working and I had to repair a broken wire in the LG door. A year later, I had to fix another broken wire. When I spoke to LG, they were not aware of wires breaking and suggested I replace the motor assembly. I found a solution on the internet. The LG machine was quiet but never cleaned dishes as well as the rather-loud Sears.Dishes were always soaking wet after an LG wash and took hours to dry after the door was opened. We are doing as much hand-drying as we do after hand-washing dishes. Wheels on the rack failed after two years, and 1/3 of the replacements broke when pressing onto the rack. It appears to be very brittle for application. The track for the lower rack is 1/8 lower in the dishwasher than on the door. Dishes go every which way, and when the rack goes, bumps are going between tracks. The lower dish rack jams on the door seal. Theres also inadequate clearance between the door seal and the rack. After 6 years of uninterrupted and good service, my friend replaced the Sears machine. Our LG refrigerator has worked well, although the default fridge temperature setting after a power failure freezes food. Parts fall off the drawers and have to be re-installed. Humidity settings stick up a bit above the drawer, and settings are changed when something is pulled from the shelf. I would never recommend LG.

My sister bought a top loader washing machine in Baguio. We traveled it in Isabela along with the washing machine. After a day when I was about to use it but when I turned the power on it was no longer working. What should be the problem?

Here is what I did about my problem. I went to Home Depot and bought what is called a Mini-Rester - $10.83 - one each for hot and cold. This is a device that attaches between your water lines and the washer. It has a tube with air in it. When the water shuts off abruptly the air in the tube takes the shock and drastically reduces the water hammer. If you have high water pressure as I do you will need these. You may have to adjust the water down some through the knob on the wall for both hot and cold but eventually you can find a happy medium.

We purchased our LG stove last year in March. The controls for the stove top and the oven are currently not working. I am having an extremely difficult time getting any cooperation out of their customer service department. If we end up having to pay for this ourselves, we will likely just replace the stove. It has proven to be nothing more than a piece of junk. I did a lot of research before we bought the stove and it had excellent reviews. I’ll be more cautious next time.

We had a terrible experience with LG Refrigerators. A couple of years ago, we bought an LG fridge. At the time, we liked the style. Then it went out when it was only two years old and wouldnt cool the food. The issue was the compressor, which had a 10-year warranty on it. They put a new one in, but the new one wouldnt work. It took a long time for them to get back in touch with me. They told us that they would send someone over to the property and they would try and fix the fridge, three different times. After the third time, they said they wanted the tech to try some other things and made the tech come back at least two more times. All of it was dragged out. Each time, it took a whole week before they even got over to the property.We had tenants in the property and it took LG a month and a half to finally tell us they couldnt fix it. They gave us a new fridge but by that time, the renters had moved out because they had no fridge. It was a disaster. Plus, they wouldnt give us money for the tenants food loss. They said I either get a fridge or get the loss of food. They wont do both.

I purchased a LG refrigerator 4 years ago. Besides the fact it takes 2-3 weeks to get an authorized service call (not after a major catastrophe or storm, just in general), its going to take another 2-3 weeks to replace the compressor. The part is covered under LGs 5 year warranty, but the labor is roughly $600-800!! Thats outrageous for a 4 year old refrigerator thats supposed to last 14 years. I will NEVER buy another LG appliance again.

We have owned a LG French door bottom freezer refrigerator for about 3 years. The following problems occurred: 1. Ice maker failed and had to be replaced. $500.00 for labor and parts. 2. Ice maker cannot make enough for drinks for a dinner party of 4 throughout the evening. 3. Ice maker chute flap door will not close and allows ice to melt and then freeze and clogs chute. 4. Freezer will not drop temperature below 28 degrees. Soft ice cream.Its a good looking large capacity refrigerator but it is not a GOOD WORKING refrigerator.

My 3 year old LG side by side refrigerator went out on the eve of Thanksgiving (11-27-19). We promptly called LG customer service and was told to wait 4-6 hours for the freezer to freeze again and was told to call back in the am to run the smart IQ diagnostics. Freezer and fridge both out. Most likely the compressor like everyone else. Called 11-29-19 and was given a service repair date of 12-5-2019. I thought that seemed a long time to wait but figured I’d survive. Mind you, we have a household of 9 (7 kids). The day of the 5th I started getting text from repair company saying I was changed to the 13th. Called LG for an earlier appointment and the long run around saga began with countless calls and continues with the same song and dance as everyone else on here. Two weeks without a working fridge and counting....

After installing a new LG gas dryer the dryer ran fine but there was no heat. I called LG and they said a service person would call within 48 hours. The first contact from a repair person was 3 weeks later, not 48 hours. When I declined the service (I had already paid a local service person to do the work) the LG service person on the phone was quite insistent about why I did not want service at that point and refused to accept that fact that their huge delay in time was the problem..

The linear compressors in these refrigerators are junk. They are so bad that there is a class action lawsuit against LG: **. LG also makes some of the Kenmore refrigerators. I have a four year old Kenmore refrigerator that cost me $1,600 that is now an expensive paperweight. Stay away from LG and Kenmore refrigerators!

Lg microwave model # lcrt2010st - Stopped heating 1 yr. after purchase date. Call customer service and it was like calling a bush in my front yard.. No help at all. Miraculously stopped working 1 year after purchase. NEVER BUYING LG ANYTHING AGAIN!!!

We bought new LG 13 kg washer. Its damaging clothes to tear and so far 30 clothes damaged, we send pictures but idiots dont shows interest to solve problems completely. They send technician and says its perfect as it not live issue. Trying to charge 200$ to fix instead its in warranty. LG you cheap on your service, Samsung is better.

We bought an LG microwave model LMV1683ST. It was manufactured in December 2012. The top of the microwave caught on fire near the light inside. This is very dangerous to say the least. We purchased the microwave at Home Depot. Avoid this model at all costs. It looks good but its also very loud.

My washer is not 5 years old, the rubber drain hose (from tub to the pump) is ripped and we cannot fix it, we have tried to order from several places, they are saying this part has been discontinue. I thought when I bought this it would last longer than 5 years. We will have to buy another washer, but I will never have any products by LG. I hope that anyone else is buying your products better think twice.

I just purchased this house in July, all appliance are LG. During home inspection the stove blew up and had to have heating element repaired, now the Fridge is not cooling and its control board is not working. Repairman out for Fridge twice said it will cost $600 to repair, better to buy a replacement. These LG appliances were purchase June 2012, they are a 2 1/2 years old. What a joke. Junk in my mind. Parts come from Korea so you have to wait a week to get them. JUNK.

I have had my LG since 2008 since then the freezer drawer broke, the ice-maker broke and this morning I woke up to a refrigerator and freezer full of full that is no longer usable. Realized the refrigerator light was on all night, the door was shut, it melted the light cover and ruined the food. I will not ever buy another LG. I only wish I had read the reviews before purchasing.....

We purchased an LG top load model WT55101H washer in August 2011. By the following year, we started having problems with the UE feature and it would continually add water to try to balance itself. It took hours to wash. It would stop on UE several times. Finally I would remove dripping wet clothes and wring them in sink by hand. I responded to a recall letter in early February. Sears sent 4 repairmen and I made 5 appointments (one no show), always between 1 and 5PM. This went on until March. Sears spent over $1,000 to fix a $900 washer and to this day it has never worked. It kept showing UE. One of the worst features or sensors someone can place in a washer. I will never buy an LG product from South Korea and currently being sold at Sears right now.

Absolute worst customer service ever. $3000 Refrigerator stopped working one month after going out of warranty, so basically at the 13 month period. Had to purchase a repair plan for $350 to get it fixed. Repair person has been here three times and it is still not working over one month later. I have been living out of coolers for a month now. Now they are telling me they have to get authorization to order a new part, which if that goes through wont arrive for another week. This is ridiculous that we should have to go through this for this long. I replaced all the appliances in my kitchen last year with new LG and this is what I get. I have an old freezer in my garage that has lasted for 20 years without issue. Should have stuck with it.

Came recommended by family member to begin with. We liked the fridge size the most. A lot of room for veggies and other daily things we eat. The brand itself received a lot of good marks when my wife research it online before making the purchase. Customer service has been outstanding with this fridge. We made a great choice. Has ice maker with cubes or crushed ice. Everything fresh and cold, space for eggs and produce. Able to hold milk in the door. Doors fit salad dressing and the smaller bottle that need to be refrigerated. Freezer a little small seems like hard to put larger items in the freezer one or maybe 2 larger meat items. Small drawer can hold vegetables and popsicle ice cream bars but its a little small.

Two days before thanksgiving 2019 our three year old LG fridge stopped cooling. Two weeks later when the tech shows up he informed us the compressor had failed. Two days before Christmas it stopped cooling again. Supposed to be fixed January 16. We are currently using an Igloo cooler. Can’t keep leftovers and have to toss out lots of food and condiments, plus we have been buying bags of ice nearly every day. Having four grandkids plus ourselves an Igloo just don’t get it done, 3000.00 dollars poorly spent. It won’t happen again.

My washer is less than a year old. Already had to replace 4 parts, one is the motor and electronic board and couple other parts! Due to a UE code it was throwing for being unbalance. The other thing it was doing is turning off on its own and not coming back on unless we unplugged it and then turned it back on then it would work! This happened a couple times. I am happy I have a 4 yr warranty!