We purchased a new flat top stove, microwave oven, dishwasher and refrigerator 3 years ago, all LG products. Within the first 18 months, the lights on the stove (clock, temp, etc) started going out. When we inquired about getting it corrected, we were told it would cost more than replacing!! WHO DOES THAT?? Next at about the 3 year mark, the damn over range microwave just quit heating! Overall the LG appliances are pretty but inferior. I will share my experience and opinion with everyone I know and I will never recommend LG appliances to anyone!!! DEAR LG, Real working people cannot afford to replace big ticket items every 2 or 3 years... Where is your quality? Integrity? Pride in workmanship?

Bought the refrigerator in December of 2017. In June of 2021 the compressor went out. Had a technician come out. Told me it was a compressor. LG says they have to send their own own technician out to confirm it is the compressor. Their guy comes out. Confirms what the 1st guy said. LG gets the order for the parts, the technician comes out a month later, puts in the whole new compressor. Next day refrigerator isnt working yet again. Called the technician. They say they dont have anyone available and that if its not working then I need to call lg back. I call LG only to learn that they say the same technician has to come out and they can discuss with their technician over the phone whats wrong with my refrigerator. I will never buy anything from this company again. Horrible customer service. Very, disrespectful. They dont care about their customers whatsoever and if they say they do its a flat out lie.

LG French Door Refrigerator was moved to new address and wouldn’t come on at all. I figured it was the cord, got pulled or something of that matter. I called to inquire on warranty and set appointment for repair. The place it was purchased gave me the number of the repairmen and the repairman showed and said he was not certified to work on LG, call Sears. So, I called Sears and they offered a warranty that would cover all repairs and services for $274, actually $300.00 after tax. They set a 2nd appointment, they show and tell me that $900+ in repairs and I only have $500.00 worth of coverage. I questioned the repairman that warranty was to cover all repairs/pans underneath and the ice maker, which is funny because it is not hooked up to water for ice. I guess he has some spirit that will tell him and guess what, it needs a new cord. I had Sears email the so called extended warranty. It only covers $500.00 toward repairs, or $500 credit at Sears, or I can have my $300.00 back. Wow, this is service that says to the consumer, I will sell a warranty that sounds great but the actual warranty covers LG for selling a $2,000.00+ fridge that is only worth $500.00 maybe and that is only when it is under 2 years old.

I have the LG refrigerator model LFXC24726S that is identified with the common premature failure of the compressor resulting in no cooling. I inherited this refrigerator when I bought the house 2 years ago, so I had no purchase receipt. The compressor failed recently and I called LG. They said the parts are covered under 10 years from date of purchase and labor 5 years from date of purchase. Since I didnt have the purchase receipt they went by the manufacture date of Sept. 2015. The unit failed and I called on 11/12/20. Just two months over the 5 years from manufacture date. They charged $125 on the phone for service call and another $250 for labor it took to replace the part(which was covered under warranty) to get their fail refrigerator up and running. The frustrating aspect to me is the logic that after large consumer appliance product is manufactured it doesnt get to the end user the next week.How many times do I see even on dry food products that the manufacture date is already at least month ago before it hits the supermarket shelves. I get the sense for large consumer appliances it would be more than 2 months from manufacture before it is purchased by end user. I know this refrigerator was purchased after Jan. 2016 because thats when the prior owners of my house had bought the house and remodel the kitchen, but obviously that could not help sway my case to waive the labor fee. My wife and I love the refrigerator, especially how the ice maker is small and on the door and it doesnt take up an entire corner of top shelf corner and also retains some small shelves on the dispenser door unlike Samsung unit we had in our prior home where we lost top corner shelve space and lost the smaller shelves on the inside of the dispenser door. Unfortunately, we are not going to go with LG for our next refrigerator. It is just too unreliable and I have to pay a few hundred dollars out of pocket for their failed product. Not to mention it took 6 days before a technician can come out.

Following some serious health issues my wife and I moved south to Florida. Based on the cost of buying new vs transporting everything we decided to purchase new. After building and closing on our brand new home on the South Florida Gulf Coast we identified the best appliance store and proceeded to purchase what we were told the best quality Washer (LG steam inverter direct drive True Balance) and the Gas Dryer (LG True Steam Sensor Dry) which were both listed by Consumer Guide as their choice/“Top Rated”? For the record we owned a matched pair of The Whirlpool Duet Washer and Gas Dryer up north prior to moving south for OVER 15 YEARS WITHOUT INCIDENT! The LG washer came with an impressive 10 year warranty and to my complete surprise the Dryer came with a ridiculous 1 year warranty! Within six months the dryer was leaking small amounts of water on the floor and the dryer was making loud grinding noises that got progressively louder as the dry cycle progressed! In addition the inside drum/tumbler finish became worn out and marred while the vent at the rear inside of the dryer literally had the finish burnt off with excessive heat presenting a serious issue! In fact some expensive Tommy Bahama shirts were ruined by this dryer!I have called the US Customer Information Center numerous times over the past two years leaving numerous messages until one day three months ago I finally had someone pick up from the Customer Information Center that was obviously overseas possibly located in India based on the gentlemen’s accent This gent proceeded to tell me that the washer was still under warranty but the dryer is only covered for one year! UNBELIEVABLE!!! He then informed me that he would have someone get back to me within the next 24 hours BUT obviously that never happened!! Based on the pricing and the alleged “Top of the line” there has got to be something that can be done? As we live in South Florida the clothing we cycle thru both machines is very light with no shoes ever touching either unit. Based on the facts I would warn you, stay away from LG Washers and Dryers!!

Total piece of junk and I will never buy an LG appliance again. $2000 fridge ice machine then the main compressor failed within 2 weeks of each other. Didnt even bother to try a costly repair so had it hauled away and bought a competitors brand. After some research, apparently this is pretty common with LG refrigerators. LG should be ashamed at making such poor quality equipment.

LG French refrigerator is only 4 years old and it just stopped cooling, causing all of the food to spoil. Customer service is a complete joke. Most appliance repair companies will not even attempt to work on LG since customer support is a total farce. DO YOURSELF A FAVOR AND DO NOT PURCHASE ANY LG APPLIANCES.

We purchased a new LG refrigerator when we purchased our home in 2017. We had renovations going on and our right hand door was damaged/dented by a contractor. The contractor offered to replace the door so I contacted an LG recommend appliance parts and service place to replace the door. A week later they returned with a substitute that did not work so they said they would be back a couple of weeks when the correct door came in, that was October 2018 and I have been waiting ever since. All my phone calls to the appliance repair people end with them saying it still has not come in, it’s on backorder. At one point I called LG who confirmed the door is on backorder! Seriously it has been almost a year. Of course I had to pay the appliance repair person for the house call even though I told them the door needed to be replaced due to dents but they said that money would go towards the new door. At this point I am not sure I am going to get a new door. Had I realized we would receive such poor customer service I never would have gone with LG, we also purchased a 65” LG TV, and washer and dryer. I hope LG will help us with our dilemma.

We like the functions and all the stuff that the LG refrigerator had. It fit my needs that I wanted and was looking for in a refrigerator. My favorite feature is the push button door and the refrigerator is high quality too. Its awesome. The customer service has also been great. Whenever I’ve called for an issue, it has been dealt with in a timely manner. I really appreciate that. It’s been a good experience overall.

The 10 year warranty that covers the compressor is not worth the paper it is printed on. My fridge is running hot to get it fixed under warranty I have to pay $250.00 for labor. The only thing covered is the part. I asked how long will it take to change the compressor, 2 to 3 hours Im told. At what cost per hour, cant tell me that. I asked if they could come out if it is the compressor can they leave it and I will have it installed, told no. I asked if I could find my own certificated LG technician told no they will not supply the compressor. So the only option is pay the $250 or risk having someone charge me double because LG cant tell me how much it will cost per hour for a tec. Also have an LG dishwasher not working, both appliances less than 6 years old. Either have a warranty or dont because this so called one is not worth it. I will never buy LG again.

My sister bought a top loader washing machine in Baguio. We traveled it in Isabela along with the washing machine. After a day when I was about to use it but when I turned the power on it was no longer working. What should be the problem?

I bought a LG refrigerator. Now 5 years old. It quit working. Started by calling the 800 number for LG repair. That was on July 27th 2020. Getting a call center out of the United States. They were very nice for the most part. A little hard to understand. I started getting texts with repair service would be in touch. I would wait and not hear anything. Call again. Again promise I would hear from them. This has gone on mind you since July, 27th 2020. Not getting anything done. I paid $100 for a service call. Was told there is a leak in the Freon line and maybe a fan problem. So again I call the 800 number. Was told I would get a email to send the proof of purchase. What they know I have it. I got all the information ready. As of today Oct. 28th of Oct nothing has happened. Thank You for letting me vent.

We purchased a new LG French Door Refrigerator from Home Depot in May 2015. In May 2016, June 2017, and June 2019, the refrigerator has stopped working completely, resulting in a total loss of the contents of both the fridge and freezer. We are a family of 5, so we have lost a significant amount of groceries each time. I called LG customer service yesterday (6/27) and was told that they could not help me, as we had purchased a (now-expired) 3-year warranty through Home Depot. After much back and forth, the rep finally agreed to schedule a service appointment. The first available appointment is for Monday, 7/1.We will be without a refrigerator for 5 days in the middle of a Texas summer, provided the issue is fixable. However, as the same issue has already been fixed twice, Im not confident that this will be a lasting solution. We spent $2800 on a refrigerator that has completely stopped functioning 3 times in 4 years. We were also informed yesterday that we may need to pay for the repairs, if they determine it is not a warranty item. We will never buy another LG appliance again.

The lettering on the front of the machine just fell off. Cleaning is hap-hazard. Meaning one load will clean well and the next will not. Very frustrating. Dishes with anything hardened on it will NOT get clean.

Our LG washer was recalled, due to the agitator coming up out of the machine and injuring people. This happened apparently as a result of washing waterproof bedding. LG sent a repairman out, and he did nothing other than put a sticker on the washer that said not to wash waterproof items. This didnt work for us, as my little boy has asthma and needs his mattress covers washed. We proceeded to go shopping, possibly for another LG, but found that ALL LG washers have that warning. We ended up going for a different brand and I am glad we did because about 6 months later, our LG dryer started making this horrible clacking noise. Turned out the drier actually has a cracked drum.We called the LG company, and they said we had to have the receipt (from 4 years ago) or they cant help us. The manager actually hung up on me. We called the place that we got the dryer from, but they dont keep receipt records that long. We also tried our credit card company, and their records only go back to 2011. Stay far, far, away from any LG products. This company makes defective equipment, knows it, and then makes it impossible for you to meet their requirements for them to repair the defects. If you think you may want an LG device, please look at all the bad reviews and horror stories. It takes just a simple Google search.

I purchased TWO LG front loader washing machines from Home Depot for my own use. From day one the clothes never came out clean. Because I had bought two I assumed that this issue was with my plumbing and had the plumber back in several times. Each time he assured me that there was no issue with the plumbing. I finally called my extended warranty company to come and take a look at the machines. The technician simply shook his head and said that he understands my frustration as he owns the same machine. There is simply no sufficient water in these high efficiency front loaders to wash laundry! They are marketed as giving a superior wash yet DO NOT WASH THE CLOTHES AT ALL! Try washing a load of laundry in the sink and adding just one jug of water! I am still hopeful that LG will stand behind its product and replace these machines, as I currently have two very nice looking ORNAMENTS in my home.

Do NOT buy any NEW Washing machine with a Load Sensor! It senses the weight of the load and determines what amount of water to add to wash the clothes. Since the Government has to be involved with every aspect of our lives to save energy & conserve water, this device is crap! There is never enough water to wash the clothes and the clothes do NOT come clean. This mandate has sent us back to the early 1900s way of doing laundry with an old wash tub, scrub board & old soap that actually cleans the clothes!!! I cant afford to buy new clothes every month & refuse to wear dirty clothes! Only way around it.... Luckily I have a wash sink next to my washer. As I put clothes into the tub, I run the faucet hose over to the washer & wet the clothes as I put them in the washer. This creates a heavy load & as the sensor weighs the load, it is heavier and adds the right amount of water to wash the clothes!!! I have a glass lid so I can stand there & watch the water level. Unbelievable that the Government tells the Manufacturers how to build a washer with devices we dont need or want!!! Doing laundry for over 45 years, I am bright enough to know a small, medium or large load and able to determine my own water level for the appropriate washing cycle. If you dont have a wash sink, you will have to wash your clothes TWICE! So much for saving water. What morons we have running the United States of America!!

I bought a front loading LG washer. It was one of the more pricey washers. Ive had it for 3 years and now it sounds like a 747 airplane is landing in the laundry room - LOUD grinding in spin cycle. The cost to replace this out of warranty is astronomical as it is a tub and bearing replacement. I posted this to the LG website for reviews and they sent me back an email saying the review did not meet their standards. I guess that is because it was a poor rating?? I will not do business with this company again. My previous washer lasted 10 years and this one only three - think I will skip LG in the future. It would be interesting to know how much LG earns on their repair side of the business.

I paid $2899 for my top of the line refrigerator. The linear compressor failed at 3yrs and we lost all of our food. The front electronic panel has been replace 2x and worked for a short time. The problem is the the ice dispenser turns itself on and it dumps all the ice on my kitchen floor. I have to lock the panel and not use any of the features that I bought the fridge for. If I go anywhere, I need to remove the ice bin as if the power goes off, the fridge will reset the panel and all the ice will dump and melt on my laminate floor. The LG customer service is non existent. Next time, I will buy a different brand as I am disgusted after owning for 3 yrs.

I purchased this mid 2016. The compressor just went out. I called LG and Sears. The part is covered and not the labor. They only warranty for 1 year. Compressor is still under warranty but tech wants $650 to install. It is a $1300 refrigerator. It should have lasted longer than this. I have a new baby and a diabetic in the house. I dont have the means to repair. I am forced to using a ice chest and hoping the insulin will be ok. I am still paying on this piece of worthless junk. This should not happen to a fairly new product. Very disappointing. What happen to appliances lasting years before something went out. Really bad quality control. I expected more from LG!

Our LG microwave is a low performer compared to our last. It took much longer to heat foods through. The buzzer letting us know it was done was very quiet, but the microwave itself was very loud and annoying (rumbling, rattling and humming). The biggest set back is the touch panel, it is impossible to see the settings since there is no backlight. Unit seems to get very hot as well.

We purchased an LG washer and dryer set. The dryer works well, but the washer is a disaster. Our towels have an unpleasant musty smell just 1 day after they are washed. The rubber sleeve between the front panel and the drum is literally designed to trap moisture and grow mold. What a horrible design! We miss our old top loader Amana. That washer worked wonders on spots and dirtier clothes like playground pants with grass on the knees. Our front loader LG, on the other hand, is a piece of cr@p. We are waiting for this thing to develop any problem so we can replace it with a Bosch. Dryers works well. Washer doesnt get the clothes clean. It uses less water than our old washer but what good are water savings when the clothes dont get clean? We will check Amazon customer reviews to see which models to AVOID like the plague. Before buying this LG washer we were focused on efficiency but with LG efficiency came at the cost of less than clean clothes and smelly towels. Reliability is important but effectiveness is a very close second. A reliable, highly efficient washer is junk if it doesnt get the job done. To reiterate, stay away from LG clothes washers. The design of the drum, pump, and the drum seal is defective. It traps moisture and promotes mold growth. Also, the pump/filter assembly on these washers holds about 12 OZ of water at all times. We forgot to drain the filter assembly before going on a 3-week vacation. When we came back, the whole downstairs of the house smelled like sewer. The stench was coming from our wonderful LG washing machine. I had to flush it with 2 gallons of bleach! Stay away from LG washers! They are toxic!

Wash machine about a year old died. Most of the time the machine washed clothes for a single man with a white-collar job. So very little clothing once every couple weeks and certainly not soiled at all. Service took 3 weeks to show up and then told the machine is junk by LGs own serviceman and then told part to fix it is discontinued! On a 1-year-old machine? Then constant runaround from LG about a proof of purchase (which I do not have). The machine was purchased at Best Buy with a Best Buy gift card so no credit card or check or other means of proof. Best Buy says they cannot trace gift card purchases. The machine has a 10-year warranty and I only know this because LG told me I registered the machine with the serial number on October 10, 2017. THEY KNOW the machine was purchased and registered for the warranty! I didnt steal it! You cannot walk out of Best Buy with clothes washing machine hidden in your pants pocket! So they know when it was purchased and where it was purchased from. They (LG) have a record of all serial numbers and where they are delivered. Now they refuse to honor the warranty.

My door in door refrigerator ice maker makes very little ice since day 1 and stopped working 2 weeks ago and then noticed my food in freezer was thawing out. Had to trash some of it. I called LG since it is only 5 months old. Got the runaround like they did not want to come out. Technician comes out today and says compressor is bad and tells me it will be another 3 or 4 days before he can return to replace part. So I spend $1500 on a fridge and 5 months later they cannot immediately fix it!!! I should be able to claim lemon on this and now I find out LG and Samsung are not good refrigerators to buy.

I went to Best Buy, and I liked the LG refrigerator so I purchased it. The quality is very bad though, and I’m dealing with them for long time. It has an issue for more than three months and still they didn’t resolve the problem. For three times, they told me they’re gonna give me a replacement. They said they needed a proof of purchase and all this stuff, which I gave them three times, but still, they didn’t resolve the issue. I’m not gonna buy LG products ever in my life again for sure. And I will put my reviews about my experience on all the sites. Go with something else.

We had our kitchen remodeled 5 years ago and none of the appliances (several different brands) have been stellar. However, I will never purchase another LG product again because of our LG refrigerator.Within months, the ice maker hose failed causing a leak every time we accessed the in-door water dispenser. When our wood floor started to bubble up, we then realized something was leaking. The hose was replaced but within a few months, another leak started. This has been a constant problem for the entire 5 years we have had it. We just discovered a new leak but this time it is coming from underneath and on the opposite side of the refrigerator so we are not certain if this has anything to do with the ice maker.LG and Home Depot, where we purchased it as well as an extended warranty plan, have been a huge disappointment and we will never purchase an appliance from either again. The extended warranty only covered major parts after the first 18-24 months, so it was of no help after this time frame. Also, the process of getting someone out here to repair it, was inferior. I had to call the main headquarters of Home Depot. They in turn would have to set up a repair order with one of their contracted LG repair companies.Home Depot would then contact me back and give me the number to call. I would then have to arrange a time for the repairman to come to the house which always took a week or more. Once they came, no matter how clear I was about the problem and where the leak was in the hose, etc., they would always have to order the part which would take several weeks. They would then call me once the part came in to set up a time to return to repair the refrigerator.Consequently we would be without our ice maker working for up to 8 weeks. I share this because even the LG repairmen are inferior or they are overworked. I would love an attorney to contact me since our hardwood floors have been ruined over the years due to the repeated leaking.

Our fridge has the freezer on the bottom. It saves my back not to have to bend down to look in the fridge! We also like that it’s small and compact and doesn’t take up much space. The three shelves in the main body of the fridge serve us very well. And the shelves in the door are varying sizes and are all removable for cleaning!

I only wish I read these reviews before purchasing my LG products in November 2010. I have had several problems with the seal on my washer leaking water. After several attempts of replacing the seal, I finally had the door replaced. Just yesterday, I found a crack in the drum of the dryer. After speaking with LG, and discussing the number of complaints registered about the drum problems, I was told it would be an $89.00 service call with a possible $250.00 replacement fee plus tax. I will never purchase another LG product.

Bought a Kenmore elite French door refrig made by LG. It had 4 problems within 1 year. All problems are related to freezer fan. Error code ff. Sears covered the first 3 repairs with warranty and gave up on the 4th repair. We switched to another lg French door lfx31945st. About half month passing 2 years, it showed error code rf, refrig fan problem. Temp in refrig is not even. Some are frozen, other stuff are over 40f degree. I just ed called repair for $274 to cover under $500 repair cost for a year. Not fixed yet. Never buy lg again!!!

I have had nothing but problems since purchasing this washer from Home Depot. First it was emptying the little filter all the way down on the left side of the front of the washer. If all the water was not out it took hours for it to empty, even the smallest amount of water. Now, yesterday and today the washer cannot seem to even wring out a couple towels. I had to remove a small scatter rug yesterday soaking wet and place it rolled up in a towel in the dryer until the washer decided to finish the load of laundry, then putting the rug back in the washer to be wrung out before returning it to the dryer. Today I put a couple bath towels, not thick ones, ones I use around the house, and a small scatter rug about 2x3 ft, and now the door to the washer will not open, at all. I waited over an hour, tried to open the door again, the washer will start and water will run, which I immediately stopped, when the water begins you can hear the click for the door, but when the washer is stopped, the click for the door does not happen - so I cannot open the door. This is a horrible product, and I am so very sorry I did not get my Maytag washer that I have had in the past - with no problems until the day I replace it. On that day, the person delivering my new washer asked if he could have my other one for his home as it was still working. I only wanted a new washer and made the horrible mistake of purchasing and LG PIECE OF JUNK - NEVER AGAIN AND I WILL WARN EVERYONE NOT TO DO SO INCLUDING MY 5 DAUGHTERS.

I bought a LG washing machine and dryer from Home Depot which is the worst experience ever. I went to the store on Strickland Road in Raleigh, NC and picked out the best LG washer and dryer they had on sale for Black Friday on the Black Friday pre-sale. We paid about $2400. They delivered it on Wednesday before Thanksgiving and then the problems started. They had a big dent in the dryer and said they were going back and pick up another the same day. They never showed back up and didnt call or anything. I ended up getting it 2 weeks later.Then the washing machine broke down in 3 days from the time it was delivered. Home Depot would do nothing and left it to LG. I am still waiting to use my Washer and it is now December the 8th and LG said it will try and get me an appointment next week. What POOR SERVICE! Dont Buy LG or anything from Home Depot! I think I received a Lemon and Home Depot wont help me at all and Ive only had the machine 3 days.

LG front load washer. The counter weight is broken, a peg on the drum is broken, bearings and shocks messed up. This washer is not even 2 years old.

My husband and I really researched washer/dryer sets. Living in CA, we wanted to be as green as possible, but also get value from our purchase. We settled on the LG Steam Front Load Washer and Dryer, and at first were very happy. However, not too soon after our purchase, I noticed that my tank top straps were tearing, my husband found tears and rips in new t-shirts and some underwear was twisted to the point of being ruined. Finally, after numerous clothing loss, which was starting to get expensive, I researched what was going on and found that the dryer lint screen was the culprit; in fact, many other people appeared to have the same problem. I tried at first to purchase a replacement on Amazon, but there is no way to get this without paying full original manufacturer price (the only lint screen that is not available on Amazon, btw). Clearly, the manufacturers know that this is a defect in their dryer, but I went ahead and purchased a new one. It came three weeks ago, and I immediately replaced the screen.Within two loads (and we do not overload our washer... in fact, I usually run small loads because I am a dance teacher and my children take dance class regularly, so there are multiple small loads of dancewear), the same problem occurred. Again, torn leotards, twisted and ruined tights, bras damaged beyond salvaging, etc., etc. Should I purchase a mesh bag for these items? There are so many items that these dryers damage, that it would be counterproductive. However, I did try with a lingerie bag and the actual cord got so tangled around the bag because of this defective lint screen that I had to throw the bag out.Just tonight I lost three items (please see the photo, below). If I could I would rip this dryer out and put it on the corner, and purchase something else. I will never buy an LG product again. I am disappointed and upset at not only the waste from the purchase of this machine, but the loss of all my garments this machine was meant to clean and maintain. Shame on LG.

In 2013 we purchased the set of LG washer/dryer from a well-known appliance outlet chain. Earlier this year (2015) we noticed the washing machine started leaking. In fact, water was leaking out from the bottom of the machine and collecting in the drain pan. We immediately contacted the store we purchased it from who informed us that our warranty had expired, and they would have to charge us x-amount of dollars to troubleshoot. Instead we did some extensive research on the LG machines, only to find tons of video complaints from other angry and frustrated consumers. The leakage seems to be consistent with many other complaints. The detergent dispenser tray slot has mildew build up behind the tray itself. The bleach dispenser tray is rusting... what the heck.We finally pulled the back of the cover off to notice the water was pouring out the back of the machine during the rinse cycle. Basically $700.00 put the window... and this is the top loader extra capacity washer without the middle agitation piece. Newsflash, another service tech shared that your clothes arent even getting as clean as they should without the agitator piece in the machine which helps move the clothes around. Technology... you have to wonder. LG knows these issues exist and still push out these poor performing products. Sad. I am definitely in on a class action suit... lets band together and get it started. Conyers, Ga angry and disappointed.

I went on the LG website and used the chat feature. After explaining my question I was referred to a third party website and was solicited to sign up for some service business to receive an answer to my simple question. We spent $4700 for a kitchen appliance set three years ago and they send me to a third party, for charge, to receive a simple answer. Question was, Is my stoves cook top supposed to be level from front to rear? LG Electric Range Model LRE308BD.

When I bought my washer, I was told I had to leave the door open to keep it from molding and smelling. I thought that was very odd, but it is correct. Even leaving the door open between loads, I still have a musty moldy odor that lingers on our clothing. I use the correct detergent and clean the washer like directed by the instruction manual. I hate this machine.

This refrigerator has been nothing but aggravation. We have had problems with the freezer fa, replaced several times. Ice forming inside the refrigerator left side, food freezing in the left crisper and continuous significant noise like a motor boat. This grinding subsides for a few days, then starts again. The latest problem caused the refrigerator to stop working completely. It has been almost three weeks and it is still not operational. Service is horrendous. Overnight parts do not arrive on time. Only one technician in the area. Parts needed are ordered one at a time, extending down time, rather than sent together to shorten repair time. The most frustrating issue is the difficulty of reaching anyone without being re-routed several times, then dropping the line after 45 minutes to one hour.

I have this stove. It scratches easy. The middle part that you use for a griddle work for first couple months I have a microwave above it and when Im to near the panel that turns on electric oven it turns on. Very dangerous. The top range is gas. The knobs are foil, not stainless steel. The bottom is electric and the burner that heats oven melted. Had to replace it. I would never buy this LG products again.

LG LMX225964 French Door refrigerator - I wish I could rate this product as a minus 100. I have never made a worse appliance purchase and will NEVER buy LG again. This French door refrigerator is less than 6 years old (purchased from BrandsMart) and for the last 1 1/2 years Ive received Error IF every couple of months. This means the ice maker fan is frozen (AGAIN) and I have to remove all food from the refrigerator and freezer, put it in the garage refrigerator, and thaw out the unit. Although this process is reminiscent of an older, simpler time it is more than aggravating. I would replace the ice fan assembly but that part is no longer available and there is no replacement part (so much for making repair parts available for 7 years). LG lost a large class action lawsuit on a number of models having a similar problem, but alas my model was not included. (The law firm that handled that case is Callahan, Thompson, Sherman Caudill LLP, http://ctsclaw.com.) This may be the weekend I finally test-drive the sledgehammer on this poor excuse of a refrigerator.

Our front load LG washer began giving us problems 8 months from purchase. I called LG twice and they recommended unplugging the unit to reset the computer. The machine would work after waiting 6-8 hrs. Eventually, that did not work and repair was needed. The repair men discover two tears in the rubber gasket that were caused by metal clips below that had 1) sharp edges and 2) placed too near the gasket. Over the year of use, the tears occurred and dripped onto the thermistor. It was a manufacturing/quality issue, even supported by the repair man and discussed with their technician at LG who agreed and took notes. LG refused to pay for the repair because it was outside the warranty period. They were disrespectful on the phone and emailing exchange kept sticking to company line of outside the warranty period. Good companies stick by their workmanship. I believe they can make good machines. Mine was a lemon and they couldnt care less.

I am only submitting review to hopefully help someone who may have gone thru the nightmare I have been thru the past 2 years since I purchased my LG True Balance Ha washing machine. The first year I had this machine I would get a UE Code on the machine occasionally! I would readjust clothes and finally get the machine to spin. It got worse and worse over the next year up until the point I would quit washing clothes and my husband would take over where he would use his level and make sure the tub was level so the clothes would spin. My washer is in the basement so he would get missing for awhile and I knew he was waiting on the washer to spin, because if you dont wait the machine would fill up and try to rebalance its load (what is smart about that). I have called the helpful customer service only to be told it would cost $90 for a service tech!My husband would get frustrated and I would take over and so it went! Today for the first time I washed 4 or 5 loads of clothes without 1 error! Actually it has gotten better over the last month. What did I do? I stopped using commercial liquid soap! I found a recipe on Pinterest. My theory is the soap gums up and throws the computer off. I hope this helps someone who felt as though they we going insane as I was. With all this said I will never buy another LG product as they do not stand behind their products or they would admit this washer is a piece of junk and recall all that was sold.

Updated on 03/25/2021: After my review LG replied, that I can call LG and they gave me an authorization number. They said that LG will contact me within 7-10 business days or I can call them. I called them today, since nobody contacted me. I was told that my claim was rejected because there was not enough documentation from the technician and the technician did not state that the dishwasher is not reparable! I said that he did not say that. I was standing next to him when he called LG and was told that there was a recall on the dishwasher and he received TCC number which I also wrote down. (And I was told later by LG that they cannot find that number in their system) This is a technician from LG. This is not mine technician. I do not really know or care what paperwork they need to exchange. I am trying to have working dishwasher for 6 months now! I do not know why LG is not standing behind their product and cannot resolve this problem in 6 month. I have ordered this in June 2020. I do not care if the dishwasher is repaired, replaced, but I just need to have functional dishwasher.Original Review: In June 2020 I have ordered LG dishwasher from Home Depot for one of rental units I manage. Because of shortage of appliances it came 2 months later. This is one of many dishwashers I bought, but all others were Samsung. When tenant moved in this unit, they called me that there is a rubbery smell and smoke coming from the dishwasher after about 30 min of washing. I called LG, LG said the tenant has to call because they will take them through different steps. Tenant was told that they have to keep running it that it is normal that the dishwasher is new. But smell did not go away. Technician came in, but said that he cannot stay for the whole cycle and they should keep running it. Then I called LG and was told that they will call another technician and got another appointment. (4 months has passed already.) My tenant moved out because they could not use the dishwasher. Another technician came and spent a lot of time examining the dishwasher then he called LG and found out there was a recall on this dishwasher and gave me TCC number which LG gave him. I was told I will just call LG and give them the number and they will exchange the dishwasher. I called LG that I am calling because there was a recall on the dishwasher and gave them the TCC number. LG told me that they do not have the number in their system and they will call the repair company (which LG sent) and they will call me back. Nobody called me nor they called the repair company! I tried the next day and was told that the recall department will call me back... Again nobody called me. It has been 5 months since I have reported problem for the first time. Nobody can still wash dishes and my apartment is vacant since I cannot place new tenant in till I have dishwasher. LG is a nightmare to deal with. I do not understand how they can stay in business. I will never buy any LG product because of the customer service they provide. There is nobody who takes ownership and resolves an issue. My tenant was so upset they wrote to VP of LG. Tenant is in the process of building a home and they make sure none of their new appliances are LG.

I bought an LG refrigerator model LFRC 22750TT three years ago. Last week when I opened the door, I smelled a burning odor of plastic and I discovered that the digital sensor control had melted. I called the LG factory service technician and the whole thing will cost about $220. Any suggestions? I am glad I was home because the unit could have caught fire.

LG WM3360HWCA - After about 2 years the washer sounds like a Concorde taking off on spin cycle. You cannot be in the same room as the noise is so bad. Called LG and of course theres no one here on the island (live in Hawaii) to come and service it. They gave me the contact number for a company that does repairs. Unfortunately after a week of calling them and no return calls I ended up having Sears come out. He spun the drum in the machine all for $105 and then stated that the repairs would be $1100 as the bearings had gone out. I paid $700 for this washer. How can the repairs cost more? The Sears service rep said that I was over using the machine. I explained that I only fill up to the minimum line on the guide inside. He stated that in Hawaii the water is soft and that we are supposed to use half the recommendation that is on the bottle. I have never heard this before. So now out-of-pocket and have to go and buy a brand-new washer. LG the good life my ass.

This is first time I had problem with washer and dryer. The washer is terrible smell like sewer while using and after use. The mold around the front end door creates black mold. Also the rubber gasket is not properly designed. As soon we bought the machine it leaked terribly wetting the whole wooden floor many times. We called the LG within 1 year warranty period. The repair men came and fixed it but it happened again. I have fix it on my own. BAD, BAD... BAD design and BAD machine. I will not anyone to buy this machine. There are many other brands in the market you want to consider but never ever LG washer. The dryer is takes longer than normal time other dryers will take. Worse machine. They should be stopped in the USA market completely unless they replace all the faulty machines or refund or correct the problems.

Bought a Lg Refrigerator model #LMXS30776S. Production date 4-2015. Linear compressor failed and neither section will cool. All food went bad and I’m disabled on a fixed income. This is the second time this has failed on this exact refrigerator. Customer should not be responsible for any charges including labor because it is a flaw in the design and LG knows this and continues to manufacture “linear” compressors that they know have issues and have several lawsuits for. My refrigerator should be fixed free of any charges as it is their design flaw. I can not afford labor charges to fix this overpriced paperweight or sealed cupboard because that’s all it is good for now. Didn’t last more than 5 years with an already replaced compressor. Shame on LG not taking responsibility for their design flaws and putting the stress and costs on customers.

I bought the LG top loader 1 year ago. It hasnt washed my clothes properly since Ive had it. I always have dirt covered all over my clothes after, and have to wash them sometimes twice. Never can I wash blacks one time. I will never get another LG and when I called about it, I was told I needed to call some other number. When I went back to the store, I was told, Oh ,you probably arent putting enough clothes in it. Very disappointed and really would like my money back.

My LG french door Refrigerator & Freezer stopped cooling after 7 years of no issues. Called LG repair department on (4/14) and they scheduled me with an LG certified technician. The Tech (Hector) arrived at my house on time on (04/17), and fixed my fridge very professionally. The complete cost of repair was reasonable since I was not charged with a new compressor (old one was under 10 years warranty). Currently, (04/26), my fridge is working with no issues. I hesitated at first to pay the upfront charge but it ended up being well worth it so far. I'm crossing my fingers. :-)

Only downside is that I have to put detergent in before water is added (because machine wont start until the lid is locked) so clothes are piled on top of undiluted detergent. Probably standard process in newer models.

I bought the gas range (LRG3061) back in November and since then I have had nothing but issues. The oven flame is over firing and the inside of the oven becomes black after use. It takes me hours to clean and it returns again after using the oven a few times. When I try to use the burners it makes the bottom of my pans black which is terrible. Each time I call LG they set me up with an appointment for a technician to come but no one ever shows up in the actual appointment date. This issue has been going on for a few months now and LGs ability to fix the problem has been disgraceful. It is a health hazard and I have spent a lot of money on this gas range and whenever I cook it turns the food black. To this date Im still waiting for a technician to come to fix the issue.

Sears said it would be an easy conversion from Natural Gas to Propane. Sears ordered the conversion kit and it arrived two days before the LG dryer. The problems began with the single half page instruction page. The details as to how to access the dryers internal parts dont match up with the dryer I ordered.When I explained this to LGs customer service rep he replied that its a generic dryer and we dont encourage homeowners to do the LP conversion no matter how competent they are as general contractors. Cant help you, but to ask you to take the dryer to Marina, CA to our nearest appliance rep. Why couldnt they just suggest it go there first before delivering it to my home?

Control knobs will turn on with a slight bump and if you don’t notice it fills your home with gas. I have also reached into the cabinet above and bumped the knob causing it to ignite and almost catching my clothes on fire. This range should be fixed or replaced! Very very dangerous!!!

We also splurged and purchased the LG combo after being told they were the best. We had them 4 months and the washer began to leak. We had the service people out 7 times. Of course, it would not leak when they were here. We also had the disgusting odor and high-pitched scream when filling with water. The service men informed us that it could no way be their problem--it had to be something we did. They also had no idea how to get rid of the smell. We were still under warranty at the time. I had to keep taking off time from work to be here when they were here. The last time they were here, though, I walked in on one of them talking to their dispatcher complaining that they had been here several times and they were making no money on this call. Isnt that great? I have a faulty washer and dryer and they are worried about money? What about the money we spent on these relics? Needless to say, that was the last time they were here. I just happened to ask a sales lady at Home Depot about the odor and she told me about the front panel and draining that tube and actually running Clorox bleach through the machine. She also said do not use Downy whatever you do as it builds up on the drum and does not come off and always leave the washer door open. But, now, there’s a new problem: the light never goes off in the washer. It used to. I emailed LG and their response was you need a service call. Are you kidding? If there is a class action suit, I want in. I have not talked to one person that is happy with their machine!

Our 6yo washing machines hinges on the lid have rusted and now drop rust flakes into the clothes ruining them. Called LG customer service and they claim things just rust sometimes and that I should have purchased their extended warranty.

I received my LG front loader washer and dryer 5 years ago from my son as a Christmas Gift. The machine works well. I have had 2 problems, the biggest problem is the foul smell and the black mold. I have tried everything to no avail. Everything that I research, Ive tried. I need to try the installation of another gasket to see if that helps. And also recently I have had problems with the door where the soap/bleach/softener goes.I am having problems opening the door because of the section that holds the softener is lifting and not allowing the door to open and I needed to call for service. Seems like what they did was just to put a bandaid on the problem because tonight I could do my laundry because I was unable to open that door to install my detergent and softener. What is the solution to my PROBLEM. Thank You for your help. My set came from BEST BUY. WM2277H.

My refrigerator is only four years old, and the motherboard went out on it. I spoke to numerous appliance repair companies, and they told me they will not deal with LG because of their bad customer service, and the part will take up to eight weeks to receive. I found a company that would order it, and Im still waiting for the part which was ordered on September 17. I would not buy any LG product because of this. I have been without a refrigerator for almost two months.

I had purchased top of the line LG stove in 2009. The very first time using it my house burned out my whole kitchen and half the house. Now this microwave that was replaced in 2009 has once again set my house on fire. My God do they do any quality control testing? Several recall notices too on said stoves. Just unbelievable.

LG Washing Machine Product WT1101CW: 1st-DO NOT BUY ANY LG!!! THEY ARE LEMONS!!! We purchased an LG Washing Machine and Dryer from Best Buy on 11/16/2012. I am writing this review on 9/28/16. I have had to have a repairman out twice and the long and short of it is the transmission & electric board went at the tune of $533.00 for parts and labor. Um I paid $629 for the machine new. I called LG several times. The 1st few times they said there was nothing they could do. Wrong answer! So I called a 3rd time & they offered me an extended warranty on parts and labor for 1 year for that repair for $385.00. So they would charge me more than half of what I paid for it??? No thanks. There is no telling what else will go wrong with it. Its a ripoff when you pay over $600 for a washing machine and it doesnt even LAST 4 YEARS. I read numerous complaints about LG like mine and worse. If we quit buying these lemons they will either have to make a better product or go out of business. Gotta go time to get on Consumer Reports and fork more $$ for a new one. Lets just hope it will last at least 5 years.

Very disappointed. We paid over $1,200.00 for our washing machine and it lasted us less than 5 years. The bearings are out and it would cost $800 to $850 to repair. Do not get LG products. We also got a refrigerator from LG that is slowly falling apart. When I called LG to express my disappointment, they acted very disinterested and pretty much said, “Thats the way it is.”

The LG refrigerator I purchased in October 2017 failed to freeze or cool on August 8, 2020. I called Appliance Service Center USA, waited online for 20 min and asked for service. They offered ASAP, I said yes, they said the soonest would be August 18! ASCUSA said I could buy a countertop refrigerator or rent one and they would decide if they would pay for it! The tech arrived and looked at the unit for 5 min. and said the compressor failed. He said he does not know why he was sent because he didnt work on that repair. He asked for a new service date and said they would call me. New service date would be August 24! The unit was repaired with a new compressor but who knows how long this one will last. Two things here, dont purchase an LG refrigerator and if you make that mistake, plan on no repair service for weeks. Who needs a working refrigerator anyway!! What a disaster....

Washer that is 6 months old breaks down, dryer that is 13 months old broke down, and cant find repair person. LG doesnt care if they sold product and have no one to work on them. Your call goes to out of this country and cant understand people on phone. All LG products bad, also service is nightmare. Bought at Home Depot was my first mistake. Nightmare.

As with so many other LG dryers my drum broke -- $500 to repair. Contacted LG and am waiting to see what happens.

This is a follow-up to a review written on January 22, 2013 regarding my LG washer. I did hear back from the resolutions department at LG who extended a prorated offer for my unrepairable washer. Whereas I feel the offer is fair, it is a year late in coming! The offer will allow me to purchase another machine. Trust me, it wont be another LG despite their good ratings on various websites. I am still out the hundreds of dollars in labor costs, plus the cost of having my clothes laundered at a local dry cleaners. As I said in my remarks on the 22nd, I do consider myself a pretty savvy shopper by checking both company and customer reviews. But this time was way off the mark. I hope and pray that my next choice in a washer, this time a front loader by Electrolux, is a wiser decision and that I wont be on a first name basis with my local repairman for a long, long time!

Regarding Service Request ** is closed. (Reason: Discontinued Part). Local LG service provider offered 35% Depreciation amount for my refrigerator worth 31000, purchase date 8/8/2015. But I want my refrigerator part to be changed because Depreciation amount is nothing for me and its not fair. I hope LG company will not let me down. Using LG product from last 3-4 years. Very Poor service else product are very Expensive. Nishant **

I too had purchased an LG top load washing machine and dryer combo model WT 5070cw. This is the second one in less than three yrs. We are having problems with wash cycles severe noise and spin cycle not draining clothes. Keeps filling up with water. Constant UE reading and it spins way too fast. Had been on the phone with LG company several times. Finally got them to send a repairman out to fix it. A week later still not fixed, they are saying warranty ran out. Got back on phone with LG, got a lady I dont understand no English, promised me a callback, ya right that will happen. I do the calling not them, so I have contacted US CONSUMER PRODUCTS SAFETY COMMISSION, AND GENERAL ATTORNEY. Im sick of all the promises. I want something done, I think this product should be recalled, and LG should be responsible enough to claim their problem. I will not throw away $2,859.78.

I’ve been wondering why my clothes have little holes in them, get pilly and faded so quickly, and even get tied in a knot sometimes when I do a load of laundry. I finally realized it’s the new washing machine (WT7600HWA). I am so disappointed. The spin cycle is so high that it’s causing little holes In my clothes. I believe it’s also causing the clothes to get all entangled and tied up in a knot which is difficult to untangle and make them a very wrinkled. I am very unhappy with this washing machine and very disappointed. I would not recommend it to anyone. I also don’t like the cycles are so long, why should I take an hour and a half to do a load of laundry? That uses more electricity and water that way as well.

I called the store we purchased the unit from, Lowes, who immediately told me they have a hotline number I can call and that they have a policy that if a repair person comes out two times, they will replace the unit. It was a known problem with the motherboard on the computer. LG on the other hand, in Korea, after telling me they would replace the refrigerator, after another long wait, finally contacted me and said they couldnt replace the unit. All in all, very pleased with Lowes coming through to get it working properly. Id give them a 5 star for helping and their customer service!

LG sucks. I bought an LG washer and dryer set (top load) and just like the other 907 people on here complaining... my washer does not work right ever since LG so called upgraded our washer!!! No, it will not even complete one cycle. LG is doing NOTHING to fix this situation except for continuing to send repair people out... All I want is my washer the way it was BEFORE the so called upgrade... I will NEVER and I MEAN NEVER OWN ANOTHER LG PRODUCT!!! Save your money! DO NOT buy LG!

Update 1/27/2022:On 20 Jan 2022, LG contacted me and related that they are looking for a provider to service my Refrigerator. My initial complaint was sent to them on 19 Jan 2022. On 25 Jan 2022 (six days later) I received a call/voicemail from Provider (someone hired by LG to service my refrigerator) asking me to call them back to set-up an appointment to evaluate/service my unit. I researched the phone number, identified the provider and observed that their one page (80% functional) web presence identified that they serviced refrigerators (from their site: Refrigerator Repair: Cleaning the Condenser; Cleaning the drain line; Cleaning the drip pan; Manually defrosting ice build ups; Replacing air damper seals; Adjustment or replacement of door or door gaskets). Absolutely no where did they reference diagnostics; systems evaluations; cooling system trouble-shooting and repair, Nothing.So, using the email address depicted on their site, I emailed them. Asked for them to verify that they did indeed have the necessary training and certifications to service my refrigerator. I also stated that I would need to validate their business (License; certifications; insurance; etc.). On 26 Jan 2022, late in the day, I receive an obscure robo call relating that My parts have been ordered and that once the parts come in that they would contact me and establish a time for a technician to return and repair my refrigerator, and if I had any questions, refer to Providers website (by name). Wow, no one has been at my house, let alone evaluated my refrigerator. Needless to say, I am livid. LG not only produces Sub-standard products; fails at responding effectively to the customer in a timely manner; they completely lack any form of integrity. Imaging the unmitigated gaul it takes, for a Multimillion Dollar Company, to Search for a provider with the technical training/certifications, history of certified good service, that are licensed/bonded and insured meeting their (LGs) High Standards and come up with a company, that has two locatable addresses, both resolving to Apartment complexes, with a single faulty web page for an internet presence, a page of which does not identify any technical repairs (refer above), is not certified/trained to do the technical aspects required to repair a Refrigerator (nor do they profess to this), nor do they have any verifiable insurance covering the conduct of their business, absolutely NO information relating to their business, anywhere. In other words they (LG) simply looked for anyone willing to do the warranty work, did not vet the business or conduct any action to verify that the business they Hired were capable of doing the job let alone legitimate.You have to ask yourself: What type of a business simply hands out their warranty work to ANYONE who responds saying I can do that, Trust Me - wink, wink and hand them the contract?; Imagine allowing people who are complete unknowns with NO certifiable background, into your home to service your $3,000 refrigerator, because LG fully backs them as an LG certified service provider. ARE YOU KIDDING ME. Please note that there are Dozens of Certified/insured/very reputable appliance services in Colorado Springs; hundreds in the Denver Area.... Yep LG really did their research. We can pull up certified providers in seconds on the internet, it only took LG six days to find a business that could not perform the job. Original review 1/19/2022:We purchased an LG French Door; Instaview Door-In-Door refrigerator on 1 July 2018 from Best Buy (model: LMXC23796M; GR-X23GHMJM.AMTCNAO). It was delivered on 5 July 2018. We paid just over $3,000.00 for it. To our great misfortune, at some point yesterday/evening it died without any warning/indication there was a problem. The lights work; the gauges appear to function; it just appears to be warming the items within now. Of course the couple hundred $$ worth of food within... I guess that is another reason why we have dumps. Im in my 60s and have never in my life owned; seen or have knowledge of anyones refrigerator failing in such a short period of time, and without the slightest indication it was going to fail. I simply cannot recommend LG to anyone. They simply do not last, which makes them junk.

LG manufactory is s good and reliable appliances. They are also stylish and trendy. I especially like the ones with the ice makers. I also like the side by side doors and the newer models. They are really terrific appliances. I love them and their electronics as well. I really wouldnt change a thing with LG and theres nothing I dislike about it. They do initiate all expectation. They are very dependable.

This is an 18-month-old LG refrigerator and is the second time it has suffered this failure. I have now been without a refrigerator for 9 days - over Christmas no less, and I am now told that it will be at least another week - with no confirmation on that - before I have the parts. I ordered parts from the LG supplier as given on the LG website - MCM electronics. They never shipped the part. Then when I spoke with them again they reluctantly said they would ship with another shipper claiming it was the shippers problem - but USPS, the original shipper says the parts were never available for pickup. One of the two parts did arrive and - my fault - it was not the correct part. I cannot track the second part as they never sent purchase confirmation e-mail and they are closed.Then I ordered the same parts via Sears - the website said they were in stock but Sears now confirms that the parts were indeed not in stock at LG and that it will be at least another week until they arrive, but they cannot confirm this. Parts are also not available at Repair Clinic.com. This appears to be an LG purposeful action to force you through an LG repairperson as the parts are not available from anyone - its an easy fix if I can ever get the parts. I need to file a complaint against LG and on Monday I will follow-up further with the State Attorney Generals Office and the Better Business Bureau. At this point - over my dead body will I call for an LG repairperson and I will never again purchase anything from LG.

I really liked the looks of this dishwasher until I got it home. My biggest mistake was not returning it immediately. The third rack was a pain in the neck because you could not fit glasses in the middle rack. I removed it to solve that problem. The collapsing racks have proven to be a nightmare. They will not lock in and they keep collapsing when you load dishes and cups into the washer. They have proven to be a great disappointment. Sometimes you have to fight the soap dispenser to get it to close. Next time I am going back with Maytag.

On 10/2008, I purchased an LG LRE30453ST/01 ceramic glass top electric range from Home Depot. On 7/2009, my husband instructed my oldest son to turn on the stove in preparation of us being 5 minutes away. He placed a pot on the stove on the largest eye and set the stove for 3.5 with a little grease inside the pan. My son said that as soon as he did what was instructed and sat down on the couch when he noticed immediate smoke coming from the pot. He looked inside the pan and noticed a ring of fire inside the pan that began to escalate fairly quickly and evacuated himself and my youngest daughter out of the home for their protection. Within five minutes of giving him these instructions we received a call back from him stating that the kitchen was on fire. Fire department came but the fire self-extinguished itself before they were able to take action. The fire caused 8k worth of damage with us paying a 1K deductible. It damaged the cabinets above the stove, the microwave above the stone, and the stove itself which sustained the most damage. The pot was actually not destroyed, but the stove was. The insurance company had no clue how this escalated so quickly so therefore the pot had masked the true natural cause of the fire which was the stove itself. The stove was replaced with the exact same model stove in 2009 and in 4/2014, while I was cooking on the largest eye once again with a cast iron skillet, the bottom of the skillet began to smoke from underneath set with a temperature of 3.5. I noticed the extreme heat coming from the largest eye and attempted to turn it off with no response from the stove to reduce the heat even though the stove read H5 which means a warm status. The heat was so extreme that the other eyes started to read as H5 and they werent even on. The extreme heat from the largest eye also prompted the microwave vent to come on by itself. My kids and myself started to get nervous and tried to power down the stove by turning off the circuit breaker with no response so we had to unplug the stove from the wall. We waited about 5 minutes and attempted to replug the stove and the largest eye came on immediately, flashing red several times, sending out extreme heat so we decided to keep it unplugged. I called LG the next day to find out that a recall was issued in 2012 for my model number. I was completely taken back. The recall stated The burners on the electric ranges can fail to turn off after being switched off or the temperature setting can increase unexpectedly during use, posing burn and fire hazards to consumers. What else do you need? I asked why I was not notified and they said it was on TV and because I did not register the product, I didnt get notified by mail. Im a working professional mom of three, really! I cant believe they said that. They offered to repair the stove I currently have in my home and offered apologies for the fire in 2009. Is there no recourse or responsibility of the manufacturer for damages that occurred to homeowners before the recall. How can this be right. LG is claiming statute of limitations is 3 years but what about the fact that a recall was not issued until 2012. How was my insurance supposed to know that their product was defective when there was no recall in place. How is the consumer supposed to be protected in a case like this. Im not asking for the 8k that my insurance paid out but at least take responsibility for the deductible I had to pay for your fire hazardous product I placed in my home that nearly killed my kids. How can the statute of limitations be set for 3 years when the defect is not found until the recall is issued? PS: I have documentation of everything.

Ive read plenty of horror stories about LGs microwaves on this website, to include how bad the customer service is. I purchased my LG LMV1683ST /00 over-the-range microwave in 2014 (product was manufactured June 2013). Since then, we have had the control board (LEDs burnt out) and the turntable motor (really bad squeal) replaced (in the first year!), and I just had the control board replaced again, today (when you close the door the internal light turns on, and turntable spins, even though I didnt command them to). I was able to get the warranty work done by contacting Lowes (where it was purchased), and they sent out repairmen in a timely manner. For the latest repair, I had to contact LG directly. After reading reviews of other peoples experiences dealing with customer service, I decided not to deal with them, and instead, requested to be immediately transferred to a supervisor. I explained (in a calm, not demanding manner) how this unit has already had 2 repairs, and now needs another one. He understood my concerns, and setup an appointment for a repairman to come out, at no charge. I stated that I thought the issue was the control board again. The repairman came today (LG repairman), was very personable, and had a new control board in hand. Microwave was repaired in 10 minutes, and were back up and running. In summary, the customer service experience was good (because I spoke directly with a supervisor), but the quality of the product is substandard. Lets see how long it takes for something else to fail.

We purchased and LG refrigerator and dishwasher about 2 years ago. Have had nothing but problems with the refrigerator, but it is working for now. The dishwasher will not clean the dishes. Because it is out of warranty, I called to get a service appointment set up only to be told that the price which I had been quoted by two of their representatives had gone up over $100 when I finally got to the department which could schedule the service. $100 in less than three minutes? I was told that it was due to sales tax. Total nonsense as nobody charges over 60% tax and we dont even pay tax on service calls in this state!After calling back, I managed to get the price back down to what was promised and secured an appointment for the next afternoon. The next morning I received an overnight-mail package. It was the pump for my dishwasher which had arrived before the technician could even look at the machine. Obviously LG has had this problem many times before if they know the problem before they can even look at the appliance! Why was there no recall of the defective part if the problem is that common? This company is to be avoided at all costs. They will lie to you and will do absolutely anything to avoid accepting responsibility for their worthless products! If there were a negative number of stars with which I could rate them, I would.

Bought LGs top end fridge in 2011. Had multiple issues with ice maker working, compressor within the first year. The LG technician ruined our wood floor and left dents all over it, which LG has paid for refinishing. Weve put up with not having enough ice from the beginning. BUT, this past weekend the ice maker quit, then the rest of the fridge stopped working. Had to throw out tons of food. This was on a Saturday night, 7/20. We bought an extended warranty. Weve gone through the proper channels and the contracted repair company cannot come to look at the fridge until 7/30. I have to wait 10 days for service and be without a refrigerator. That is unacceptable! Shame on LG for charging huge fees for crappy products. Shame on Nebraska Furniture Mart for selling extended contracts to sub par repair companies that treat a warranty like a welfare recipient. Shame on Mega Performance, the extended warranty provider and shame on Mr. Appliance in Overland Park, KS. Today is 7/22 and we are trying to figure out a plan and get this resolved, quickly. Customer service is lacking horribly in this country. People need to step up and be accountable and do the right thing.

The washing machine has broken down. Either the rotor or the bearings have gone out at the 3-year mark like all the other people that I keep reading about. The 10-year warranty is about the most worthless thing that I have ever heard of. I can’t afford the $75-plus per hour just to get the free part. Count on this: you get one shot at me, but Ill never own another LG product.

This is the worst machine ever. They are now selling a 2 year old machine at local flea markets to see if a sucker will buy it. True Balance means it will never truly balance and will not wash one load of clothing without it taking you hours. This machine might work on cement and only cement because if it is on a wood flooring it will not work.I have found that if I load clothes, it keeps trying to sense the clothing, then I shut it off, restart and let it go. I can get half a cycle done until it spins then is off balance again. Then you shut it off, turn it back on to spin. Shut it off, then restart with rinse and spin... You can sometimes get it to work. The worst design ever for this high priced piece of junk.LG is not a company I will ever purchase from again. Do not buy this machine and do not take this machine if it is given to you for free. All other comments are true. It will not wash clothes. It just spins around and uses endless amounts of water to balance. Hours upon hours for 1 small load. If you have this machine do what I listed above. Have the exact same type of clothing, start a cycle, let it get it wet, when it gives you the error message shut it off, restart when clothes are wet, then when it does the IE shut it off, restart on spin, then restart on rinse/spin. You can get one load done if you are lucky.LG is a horrible company. My LG phone failed after a year, the Washer has never worked... and other items. No more LG. Life is not Good with LG. Life stinks with LG and you pay the price. We paid over $900.00 for this washer and it never worked right. We are seasonal so by the time we returned the warranty is up and they cant find the extended warranty in Lowes system. Go figure. The call center was also a joke. Not in the USA and they tell you you are out of luck. Stay away from LG.

For four years I operated my LG Top-Loading Washer, Model #WT4801CW, using only HE detergent, managing the size of loads, etc. It worked well. However, over the years the bleach dispenser clogged, a two-inch crack developed in the top of the washers casing, and then in mid-cycle, the wash plate and cap popped off - bouncing around inside of the barrel and failing to agitate. Of course, LG offered the extended coverage (using another company, I later found). I could either spend close to $300 and receive two months of coverage or for almost double that amount, receive a full years coverage. I elected to buy the two months policy.After about a week, a tech from a local repair company came out, evaluated my machine, and sent them a report, including pictures of the damage. This seemed correct and the tech was personable. However, after another week, I called to find the status of my repair. They told me that I had to call LG. Of course, after extended conversations with a number of customer service reps, I was finally passed to LGs sub-contractor who actually administers this coverage. They, based upon the report of the visiting tech, determined that I had abused my LG Top-Loading Washing Machine and they had cancelled my policy. How, I asked, did they determine that I was as fault and abusive for the wash plate and cap popping off and bouncing around in the machine in mid-cycle?In short, nothing that I could say made any difference. They had made a partial refund of my coverage amount, and therefore the case was closed. So here I sit, fuming that there is nothing that I can do to refute this action and LG Customer Service refuses to take any action either because the coverage is with their sub-contractor. Im out $100, now branded as a WASHING MACHINE ABUSER, and no closer to a repaired machine than before. I highly recommend that you refuse any extended coverage based upon my experience. Otherwise, I TOLD YOU SO. Let the buyer be aware.

I bought a LG refrigerator 5 years ago, which stop cooling due to leak in sealed system. Warranty 7 years. They refused to repair or replace and offered 40% of initial amount paid and it took them 4 weeks to resolve this. So be prepared to spend a few thousand dollars again within 5 years. Never an LG again! Technician who came to have a look at it suggested to buy KitchenAid or Whirlpool. The delivery man said he was not surprised to have to bring back the LG. It happens often?

I bought an LG over the stove exhaust hood microwave in September 2009. Less than a year later, the door cracked along the frame. This hood was covered under warranty. Again, in 9 months, the second door did the same thing. I was referred to Warner Stellians headquarters customer service. Susan ** dealt with LG, who said too much time had lapsed since the original warranty expired. She then contacted their sales rep who came back with the same response. Therefore, Warners Stellian will do nothing about the door. I think the second door should have been under warranty because it was a new door. Otherwise, the microwave should be replaced. The plastic construction of the microwave door is defective; its failed twice, both times within 9 months of installation.

I have never experienced a more frustrating customer experience. Our problem started last summer when our $4,000 LG French Door refrigerator failed, and would not maintain temperature. Our refrigerator was a little more than four years old, and I called LG to arrange a warranty repair. I was told that I would be charged $129 for the service call by one agent, and two other agents told me that there was no charge. However, it was going to be SIX WEEKS before they could get a technician out. We had no other options, so we scheduled the repair. Based on troubleshooting, it was the well-known compressor issue.I dont remember all the details, but I somehow figured out that the call six weeks later was a DIAGNOSTIC call, and that the tech would have to look at our unit, order parts, and that those parts were on backorder, so it might be another month before we could get them scheduled for the repair. I fought like hell, but got them to preorder the parts and have them shipped to the tech before he came. Even then, there was some problem with getting the parts, and LG had to overnight them. The linear compressor was indeed the problem, and it was replaced.Within a month or so, the refrigerator started making a loud KNOCK or POP noise that sounds like a gunshot about every 20-30 minutes. Its loud enough that it wakes me up at night because our bedroom is next to the kitchen. I dreaded dealing with LG, but eventually called and told them this was unacceptable. I finally got hold of someone who would send the tech out again.On April 13th of 2020, the same tech who had installed the compressor came to check out the unit. He heard the noise and told me that according to LGs product manual, this is a normal noise. I can assure you it is NOT. Our refrigerator was quiet for the first four years we had it, then all of a sudden started making this horrible noise AFTER the compressor is replaced? He asked if I had the manual, and said I should read it... that LG claims that refrigerators can make noises. Not a GUNSHOT noise!I got a followup call from LG a week or so later from an actual person to see if the service call addressed my issue. I told them it did not, and that I was upset and angry and frustrated. The woman told me that she would have a member of LG management contact me about our issue. That call never happened, and I never heard from LG.I finally called LG again about a week ago, at the end of June 2020. I worked my way up the chain to someone in Executive Customer Relations, who was very nice. She arranged for a second opinion and a tech to come to our house. There was no mention of any cost, because it should be within the 90-day followup period to the last service call that did not address the problem. I got a text message that said Star Tech Appliance Services has accepted my service request, then I got a message on July 5th (yesterday) that said A technician will arrive on 07/07/20 between All Day to service your product. But this evening at 5:15 pm, the day before the appointment, I get a call from the technician asking for a $160 payment, but telling me that the repair may cost between $350 and $400!I tried using the chat function, but I have now been on hold with LG customer service phone support for 55 minutes and have yet to talk with an agent. I rescheduled the appointment to Friday, July 10th while I sort this out with LG, but I am exhausted by this problem. I have spent hours and hours and hours on the phone with LG, and Im tired of it.Stay away from LG refrigerators unless you like dealing with customer service that has its hands tied when it comes to actually fixing your refrigerator. The agents are truly nice, but LG has some major customer service issues. I read on an LG class action lawsuit page that refrigerators usually last on average about 13 years. LG refrigerators are failing around 3 years. I guess we got lucky that ours lasted 4. Thats not too bad, right? $1000 a year? It was a beautiful unit. We bought a very beautiful refrigerator. Too bad it hasnt performed. I just got off the phone with LG after an hour wait on hold. Ends up that executive customer service was closed for the day, and I have to call back tomorrow. Yay.

You HAVE to clean the dishes before running the dishwasher or they will not get clean. We bought repair or replace insurance: all that is good for is having parts replaced because they will not replace your entire unit... They spent one yr. putting new parts in this new dishwasher. The man sent makes me wonder if LG even knew this was going on! They were not much help.

Updated on 08/21/2019: This is an update to my previous post about my 3 year old LG refrigerator. LG tech was great but could not fix my refrigerator. He replaced the compressor and left saying it will take some time to cool. The next day it was hotter than before inside. I called him and he came back next day to find a clog and a broken pipe. He had me send the original receipt. He submitted it to deem the fridge unable to be fixed and needing replacement.Apparently, the entire process can take up to two weeks... so I am to go without a fridge for that long. I purchased a mini fridge, but I’m sure LG will not be reimbursing me for that either. As well, LG ONLY reimburses you what they deem the refrigerator is now worth, since it is 3 years old. Yet, I have seen statements by LG in warranties and online that are misleading about this “replacement”.Lastly, I have a dead, large refrigerator sitting here and no information on LG picking this up. Even if I wanted to go buy a replacement prior to LG getting through their long approval process AFTER the tech explained it all, I can’t!!! I am single and have no way to remove it. LG - You owe me the money that I spent on this refrigerator just 3 years ago, plus the cost of the mini fridge I had to buy. And you need to remove this worthless fridge this week! I have never had so many issues with a refrigerator (even 10yrs old), much less all of the trouble I’m having to go through for this lemon product I was sold!Original review: It seems my refrigerator will fall under the same bucket of consumers that have started the class action lawsuit! I bought the LG Side by Side Refrigerator in Stainless Steel in May of 2016. It has suddenly just stopped cooling. Opened my freezer to find melted food all over and had to throw out hundreds of dollars of food from the freezer and fridge!Contacted LG on Saturday and they said I only have warranty to replace for 1 yr. Some parts are warrantied for 5 yrs and some 13, though. The rep was scripted and seemed annoyed if I asked any questions about best temperature, etc. So, not a great experience with their customer support after their appliance fails after only 3 yrs! She did give me a “courtesy” one-time free service call. But, who knows how much it will cost in the end, nor how long parts will take.I’m fairly certain the compressor went bad, due to the symptoms and fact that coils are cleaned. The model I bought had the linear compressor - which I was sold on by Home Depot as being great per warranty and reliability. Upon now reading the class action suit that’s ongoing... the issue is these linear compressors failing at 3 yrs on average!I will never buy an LG appliance again! I bought their washer and dryer and the dryer stopped working in 1 yr and 1 month after purchase. That also required repair and I was without a dryer for over a week. I’m single and facing upcoming lay-offs at my job. In all my 44 yrs, I have never had any issues like this with a refrigerator, or dryer (even at 10+ years!). I have already lost money from all my food going bad and expensive medication for my pet has also gone bad! LG can’t get anyone out here until Tuesday. They need to do the right thing for customers that experience this with faulty parts, or appliances... without a lawsuit, or hassle!

Beware LG french door fridges where the bottom shelf cannot be cleaned nor removed. My LG fridge that I bought almost 2 years ago (GR-L218ASL) has a bottom shelf that cannot be cleaned between the plastic and glass... its very unsafe (unhygienic) and is a design fault which LG thinks I should pay for. Customer service bad... no integrity, customer is not right and case manager who told me he was the head of LG John, who I can only imagine was Mr. Juno Cho (supposedly) wasnt concerned about bad reviews. So here we are, they will occur everywhere I can find to place them to make other customers aware. Do not buy LG.

On November of 2011 I bought a top load LG washer, model WT5001CW. It worked great until a few months ago when the bleach dispenser area has begun to rot. It is so bad that the entire area where the bleach goes has come off the hinges and is just dangling off the base. When I contacted LG, I was told that the warranty did not cover cosmetic issues. When I asked to speak with a manager and explain that this more than a cosmetic issue, this is a manufactured defect! I was told that my case would be reviewed and they would get back with as soon as they made a decision. Two months later, I am yet to hear from them. This company needs to take responsibility for the manufacturing of their products.

I purchased my LG French Door freezer model number LFX25976 through Direct Buy during 2011. The bottom freezer abruptly stopped freezing and the refrigerator stopped cooling. However, the fan works. Was initially believing refrigerator had gone into automatic defrost but after two days of none cooling or freezing, my belief now is that the compressor may be the culprit. One year ago, same incident occurred but after several hours, my refrigerator began cooling and freezing again. Contacted LG during that time and was advised that it was common for the refrigerator to automatically defrost and does so without any warning. But this time it has been two days and my refrigerator has yet to begin functioning properly.

I have a WM2240C Front Load Washer and in order for it to run, I have to unplug it, and replug it back in to the socket. LG customer service is no help.

I have a 3 year old washer and dryer, which is nothing but pure junk! Fortunately, I have the 5-year bumper to bumper warranty. I replaced the drum in the dryer 3 times (split twice), and they are coming again to try to correct the heating problem. It takes more than 90 minutes to dry a normal load. The minute it is out of warranty, we are going to buy Maytag.

My refrigerator is only 7 years old and needs repair, after spending $600, still not working. Never had a refrigerator that new go bad with a compressor or anything. I feel that the product is inferior and people should not purchase LG appliances if they are prematurely going bad on major components. The repair did not work, Lost tons of food, costing a fortune to repair. Bad product, recommend people not purchase this brand. Now I am at a loss and have no refrigerator.

Do not buy any LG products. Worst customer service ever. Lowe’s is awesome but LG is horrible. Delivered oven with missing enamel inside oven. Claimed Lowe’s did it then me when LG discovered it was inside oven and Lowe’s delivered out of box. In the end after more than 14 hours of phone calls to LG when I was lied to, calls not returned and multiple hang ups by their associates, they texted me their rejection to replace. Lowe’s replaced at their cost. Lowe’s gear place but stay away from LG all products. Yes.

Not even 3 years ago we purchased a $2,400 refrigerator that was on sale. Well a month ago the fridge quit cooling and the warranty covered parts. Called and explained the problem and we were told to turn off the fridge for 24 hours and it might restart. I explained my food is going bad and do you tell all customers to turn their fairly new appliances off for a restart. The LG rep. giggled and said if I called out someone without trying a restart it would cost more money. After a month and three visits from a serviceman he tells me the fridge is bad. LG going on policy I guess with little concern about our family and us having no way of cooling our food offers to prorate our fridge giving us approximately $850. Kicker another two weeks for a check. The last of several supervisor tells me, You can still go buy a fridge if you want, you just wont get your check till the 19th. Bottom line, no concern or compassion for a customer. I will never own LG again.

Model Name: WM3470HVA Purchase Date: 9/22/2012. Place of Purchase: SEARS. Water started leaking at the front bottom a month ago. This issue is unacceptable. I had to pay for the Sears Tech to fix it. Please be aware before purchasing your new washer.

Just purchased an LG Model LFX31925ST French Door refrigerator 12/4/14. Connected the unit on 12/6, set freezer temp to recommended -4 and lo and behold, the freezer wouldnt freeze. Decreased the temp to -6 and it still wouldnt freeze. Frozen food transferred from the old Amana unit, which was freezing quite nicely by the way, all thawed and had to be transferred to the even older 23 year-old Whirlpool unit we keep in the garage! Called LG service on 12/7, they conducted the (Not-so) Smart Diagnostics and said that the unit was functioning properly, NOT! Completed reset of the system, was told to wait 4-6 hours and call back. Well, we waited seven hours and if anything, the freezer got warmer! Technician is due to arrive 12/9 to repair the unit. Is this how all LG refrigerator units behave? Think well go back to the tried and true Whirlpool appliances. At least we know they actually work. At this point, Lifes Not-so Good!

I bought a LG Refrigerator with Linear compressor on 2015 and last May 12th it stop cooling, I called LG service support and they told me one Technician will be checking the unit on May 25th, I had to be off from my job 1/2 day and the guy never came, I called LG again asking what happens with the tech and they has no explanation why the tech never went to check the unit, they asked me again to wait 3 to 4 more days so they can try to find another repair shop locally and suggested if I can get one close to my area they will pay for the parts and labor.I found one repair shop with a open appointment for the next day and after I called LG to confirm the appointment they denied the Sears shop because they has to pay an additional amount for their first visit, I had to wait 4 days and today called again and they says I have to wait 3 more days because one of their shops rejected the order??? This is ridiculous. Why customers has to be dealing with this kind of incompetence, 2 weeks without a refrigerator with children at home and with this pandemic forcing us to go to the stores every day is not what I was expecting from the LG company. 2 weeks later and still I have no solution for repair this refrigerator.

I purchased an LG washer and dryer at Home Depot in 2013. I also purchased a 3-yr service contract. So its four years later and the washer vibrates and the tub hits the external walls of the washer. I called LG FOR OUT OF WARRANTY SERVICE. They would come out and fix the washer for 307.80 including parts. A flat fee. Service would be performed on June 1st. Today is June 1st. Called the service and they did not have a record of a scheduled repair. Called LG. They called the provider and confirmed that I didnt have a scheduled appointment. They would cancel and I could reschedule. Nope, just refund my money. After several calls including transfers to other departments and hang-ups, I found I could not cancel over the phone, but must e-mail some other site and apparently beg for my money. Contacted other site by e-mail (No reply). Called my credit card company to protest the charge. Sent another e-mail to cancel the order. Waiting for a reply from LG. READ OTHER REVIEWS ON SITE, DONT BUY LG.

If I could I would have NO STAR - We’ve had nothing but bad luck with our LG appliances- first of all our dishwasher -the control panel went haywire 5 months after we got it- well that happened 2 more times since. When we built our home we also bought an LG gas range, refrigerator and microwave. So last year we went to Alaska and when we came home in August the stove control panel also had gone haywire. You cannot properly read the numbers that tell you the temperature/time so when you set the temperature you have no idea what youre setting it to. Called LG and after hours on the phone with them to get it repaired they did NOTHING. Our cost to find out by the repairman (we paid for) that to fix it we would spend more than what a new oven would cost. It is barely over a year old and possibly failed prior to being a year old! 2 days ago we woke up to our LG French door refrigerator inside as warm as our room temperature and everything inside ruined. It is just barely 2 years old! Called LG for repairs- ended up having to get our own repair guy, and it has a bad compressor, won’t read codes, and needs a new control board. The repairman said it’s an extensive repair and could possibly fail again easily (read class action law suit on them). Called LG back and now we have to wait to hear from Service Power to see if anyone can fix it. They offered NOTHING for the loss of food but would send us up to $200 for a mini fridge- and he’d send us an email for doing so- still waiting for that. These appliances cost thousands of dollars! Buyer Beware!!! They are junk!

The top-loading washer is less than 2 years old. 2 senior citizens have been using it minimally. The supposed motherboard has crashed. The technician says it ends in the numbers 501 and should be 701, so it needs an upgrade. Called LG and they said so sad, I didnt purchase an extended warranty. I need to PAY to have a defective washer fixed?? I can see if it was something I had abused, or if was used excessively, but this is a DEFECT. Anyone else have any success getting LG to own up?

I had my refrigerator just a few months before it started freezing my food in the produce bins. I had it repaired only to have it do it again and the refrigerator temperature would fluctuate. Again I had it serviced only to have it happen again and then it would not keep my overall refrigerator cold enough. I have lost food and then been without a refrigerator in between repairs. Now they are going to replace it but I am now without a refrigerator while paper works needs to be submitted and processed. Then I will have to wait for LG to replace the refrigerator which I was told would be approximately 7-10 days after the paper work was done. My advice would be get another brand!!

Ive had so many repairs done on this fridge that with all the service contracts that Ive bought that Ive paid for it more than twice. Its a complete piece of junk! Do not purchase this thing. Its being repaired more than it runs.