The one I had was dual doors side by side with an ice maker and an insta freeze feature another feature I liked were the salad drawers that came included. My mother recommend I purchase it because it holds a lot more food than the GE I originally had the salad drawers were above all my favorite feature because Im always eating salads and it keeps my salad mix fresh. But it wasnt scratch and finger print resistant so Im constantly cleaning it plus the fact that a lot of crumbs get stuck underneath the drawers and its a pain to clean.

We purchased our LG side-by-side white refrigerator Model # LSC27931SW in 2009 from the Home Depot with the 4-year warranty. The edge area directly under the plastic water dispenser shelf on the front of the refrigerator is rusting. This sticks out like a sore thumb! We called Home Depot and were advised to call LG because cosmetic things werent covered under the 4-year warranty. We called LG and they said we had to take pictures and fill out a form, which they emailed to us. We couldnt upload the pictures so we will call LG to see if we can fax them instead. I dont know the quality of the electrostatic painting they use but its awful. I dont expect anything to be rectified from them. Never in our lives have we had any problems with paint on any refrigerator! Do not buy LG. The ice maker also jams but we live with that. At least, it hasnt broken down. It is junk - pure junk.

We purchased a top load LG Wave Force about 5 years ago. For the past few years, I have noticed brown flakes on my clothes, especially white ones that I need to hang dry. The multiple times I have called LG to complain about the brown flakes on my clothes, they said no one has complained about such flakes. I had a repair guy come out and he took the metal piece out from the inside of the washer. The underside was so disgusting with nasty brown slime. He said there is no way to get the drum out without dismantling the entire washing machine, which he did not recommend. I scrubbed the metal piece he removed and took a soft brush to the underside of the barrel through the inside of the washer. I was never able to get all of the gunk out but it did get better. Now it is back to how it was before with nasty gunk again. I clean the washer every week with Lemi-Shine. I have tried everything. I hate this washer. It has ruined so many of my clothes with brown gunk stains. And the fact that LG says no one has ever complained about this issue is a lie. Two of my best friends have the same issue. I hate hate hate this washer and LG for not keeping track of the people reporting the EXACT same issue I am having. Do NOT buy this washer or the Kenmore version of it.

I bought this LG dishwasher 1 year ago and this is the WORST, WORST machine ever I have and so has my husband called the company. We were told to change soaps to Cascade liquid. We have tried pods, powders and other brands. My dishes still come out dirty, Glasses with grime and I use Jetdry also. WE have changed the dial to the highest number, tried everything we were asked to do. Why would someone spend the money on a dishwasher to have to WASH the dishes BEFORE you put them in the dishwasher? There is always soap residue in the machine after each use. I was willing to agree on LG sending out a repair specialist of LG to look and/or repair but now I just want it removed from my home. I will NEVER EVER buy a LG appliance again. I will stand by the other brand.

This is our second LG washer (and dryer). This product works great and is very quiet compared to our previous brand. Great features built in to the washer to handle all of your washing needs. Couldnt be happier with this brand of washer.

We bought a LG two drawer refrigerator just over a year ago and now has cracking on the interior back wall. After calling LG and the store where we purchased, we are left with no resolution. Both the store and LG says this does not fall under any of the warranties and there is nothing they can or will do. This is a $3000 paper weight at this time. It appears that there are many issues with LG backing their products. I wish I would have researched more and I would have never purchased a LG. I will never purchase a LG product again and will not give any recommendation to anyone to purchase a LG.

We purchased a LG side by side refrigerator 3 weeks ago from Home Depot. This morning water started pouring out of the ice maker! It flooded our kitchen and dining room before we could get the water shut off. We have spent the rest of the day on the phone with Home Depot first and then LG customer service. On hold for approximately 2 hours total. Bad customer service and for $1700 bad refrigerator. Last word was they were trying to find someone to come out. It should only take them 3 days. Meantime all the food in my freezer had water poured on it. Now its frozen. Its a mess. I will never purchase another LG product!

Bought stove in October of 2016. Didnt have gas line installed until Dec, but noticed when we reached up to use microwave we were accidentally turning one or both burners on. Called J. C. Penney about problem but were told that no gas would be released until the knob was turned far enough to light the burner and we would hear the clicking and would have time to turn it off. When we had gas installed to stove we found that wasnt the case. Just a small bump would allow gas to release without warning. Very dangerous situation. At 64 years old we should not have to worry about such a problem. Spoke to J. C. Penney about the problem and were told if we had bought their warranty they could look into it. We were told to contact LG but are put in hold for literally an hour or more until I get frustrated and hang up. Wanting to know what consumer protection agency we can contact about the dangers of this stove. Havent used the oven enough to say if there are problems with that. Sounds like this should be a class action.

I bought an LG dishwasher two years back, it was working quite satisfactorily till now but suddenly the performance has gone down to the extent that we have been forced to go back to hand washing the dishes and the sad part is that the technician is unable to resolve the problem. Very disappointing experience indeed so far.

My LG washing machine has been a joke. I can not get the stinky smell out of my clothes. It is just gross. I have done everything people at the stores have told me to do, no success at all. Never will buy an LG again.

Bought a supposedly top of the line washer dryer LG Tromm set in 2006. Washer broke down, as it was out of warranty, paid for diagnostic repair from company referred by LG and was quoted more than $1000.00, so decided to buy a newer LG washer model only to find out that installers wont install as the newer models stacking kits will not match the older models. LG has a lot of discontinued products, one of them is this WM2277HS. Parts are not even available. So when one breaks down, it is not repairable, and instead of just replacing just one appliance, you have to buy both the washer and dryer even if the other one is not broken, as none of the current models will match with the older appliance, specially the stackable models. Customer service is very poor, no one seems to know anything. So I suppose, LG in a way make their products not last long enough and then will not have parts available, or repairs will cost more than a new machine.

Although the purpose of a washing machine is to clean clothes, my LG front-loading machine washing machine makes my clothes and bedding dirty, covering them with disgusting dark brown or blackish stains!!! This happens in spite of my doing everything I can to keep the tub and door clean: regularly washing the tub using the tub-clean cycle with appropriate cleaners, always leaving the door and dispenser drawer open, draining and cleaning the pump filter (although this always entails water all over my floor since the drain is much too low to put an adequate container underneath to catch all the water)... Its no use! I could even live with the machines constant struggles to be balanced enough to do a proper spin, but this dirtying of what Im expecting to get clean is just too much. Shame on you LG for selling a product that does the opposite of its expected function!

A few years ago I purchased new appliances. A refrigerator, stove and over the range microwave. I had an appliance technician that LG had the fewest repair calls so I went with that company when purchasing. Well in the first year the microwave had to be repaired. The glass stop stove after a year and a half has 2 burners not working and now my refrigerator decided to stop working during the worst time possible. I called the warranty company and because of the pandemic they are not doing any house repairs. I was told to think out of the box or go buy a new one. Now I do have an old refrigerator in the garage but with 8 people living in my home that is not enough room, especially when we need to stock up so we dont go out as often. So for now I am SOL until the virus is over and repair people can start working again. I will NEVER BUY LG appliances again and tell all of our friends the same thing.

I purchased a top load LG washer and dryer about 5 years ago. The washer takes 3 times as long to complete cycles than it should. It begins to rinse and spin, then the UE signal comes on. After rebalancing the clothes the rinsing and spinning cycles begin again and the entire sequence happens over and over. I now have to manually wait for the spinning to almost finish then stop the cycle (this even happens with small loads so I am not overloading the washer). The washer has been balanced numerous times as well. If I don’t monitor the situation it can take over 2 1/2 hours for a simple load of laundry to finish. I have also noticed a foul smell at times which necessitates the use of bleach and/or Lysol for cleaning the tub. The dryer has been fine but the washer has been very disappointing and I’m sure has cost much more in utility bills due to unmonitored cycle times when I am not watching closely enough.

I have been reading many of the disturbing complaints in this forum regarding the LG washer recall and can only add to the frustration expressed here. My parents purchased one of the models that has been recalled (WT5101HV Serial No. 007KWYP02018), about 18 months ago. The machine was acting up, and they just got the letter about 2 months ago. We called LG and scheduled to have a technician come out, and they did the software patch download. This was a joke! It did not fix the problem, instead it only perpetuated it. Now, instead of the wash load spinning rapidly out of balance.... it spins much more slowly and still out of balance! In addition, the wash and rinse cycles still do not work properly. The machine starts the normal wash cycle, and never drains any of the soapy water! Instead, it keeps adding more and more water (just like before). It only drains all of the dirty soapy water (very slowly) at the end of the Full wash/rinse/and softener cycle. And it never properly spins the wet clothes to remove excess dirty water. This process takes 3 times as long as before, and the clothes never come out totally clean. A simple load can take all day to complete! They are ready to Dump the unit in the ocean! Does anyone know if there is any kind of class action or formal legal group that is trying to get LG to make customers whole?

Ive had the LG fridge for 7 years since new. After 2 years we had to have a technician come out as the fridge section froze all the food. He couldnt get the part for over a week so he unscrewed the back from the inside of the freezer and poured 5 boiled kettles worth of water down the vents. That was to tie me over till the part arrived but it lasted 5 more years. It is doing it again, so for now I will buy a new fridge and use the LG as one hell of a big freezer.

I am terribly disappointed with this machine. First of all my clothes are dull and whites are GRAY. I have followed both the companys recommendations and the store where I purchased the machine’s advice. And they are still dull/gray. My other problem is that I have to constantly readjust the clothes... this last load took 12 times pulling the wet clothes out and rearranging them. This washing machine wont even do a tub clean without the uneven light code coming on. I have called LG numerous times and can barely understand the person that I am speaking to. The repair person has come out twice and once replaced the whole motor, but this has not solved the uneven/balance problem. Im terribly upset with the performance of this expensive machine and I dont know what to do about it. My advice is to not even think about purchasing this LG top loading washing machine.

My LG double-door refrigerator (Model GL-275VM5/2009) is sounding very loudly. Cooling is perfect, but it sounds too loudly.

Bought the washer. Washed 1 load then it wouldnt drain. I live 100 miles away from the Menards.com I bought it from and I am an OR trucker and had to go back to work the next day so I called and they refuse to replace it and LG cant find anyone to fix it. New washer and no one in this state can repair it?

LG model LFX2597ST - Had 3 companies change out mother boards, ice makers, board in back of the refrigerator! Bought refrigerator in Sept 2014, a week later shelf and plastic cracked, and plastic dispenser of ice broke. Was fixed and two months later it broke again along with the ice maker slowing down in making ice. Its taken three months of constant calling, waiting parts, trying to fix and issues are getting worse. Talked to supervisor. She sent letter to main office and I just keep getting the run around. Almost a year and fridge still not fixed. I think they just dont care about the irritation of people spending hard earned money and should cover the warranty when its not even a year. I am so upset now that when I hear LG or see it, I feel I became a victim. It hurts and feel sad that a company who I used to like could do this! ALL I ASK IS WHAT NOW. I hate what the company is doing and who can help us consumers? My year is almost up! We even sent copy of receipt from Home Depot on Windward parkway in Alpharetta Ga. They never solved anything for us!

Purchased May 2016. As others mention here, started failing a few months ago by not making ice. Now not cooling as expected. LG CS asked for a service call $110 to tell me the compressor is bad and that I am out of warranty. They told me the compressor is warranted but I would have to pay ~$500 for installation. After they forced “The Hulk” out of me, they asked me to upload my invoice and they were going to request full warranty coverage. A week and multiple calls later, no resolution. I paid little over $3k for this fridge, expecting at least 10 years out of it. Please avoid this company...

Purchased an LG dishwasher less than 5 months ago. We were doing a kitchen remodel so it has only been used the last month or so. I have never been so dissatisfied by an appliance. The dishwasher is designed poorly (we purchased the unit with the three racks - the top rack being slim and designed for spatulas, knives or small items). There is no correct way to load this machine as all the racks and prongs fall over during the cycle. The dishes are not clean - I hand wash everything before it enters the machine and they are worse when they come out than when they go in. The machine takes over 2 hours to run on a normal wash/dry cycle and the dishes are not dry, they come out saturated. The machine is not dry and requires cleaning after every cycle. The soap spills out of the door and somehow ends up on the outside of the front door. This is the worst dishwasher I have ever used and if I am unable to return it, I will feel criminal giving it away for free. I recommend not trying your luck and going with a different brand. This cost over $800. Awful.

This washer has many bad issues. I purchased it 1 year ago. Most annoying is the soap dispenser rarely works. Sometimes it doesnt dispense other times it dispenses only a little and lately only when the cycles done and I open the door it dispenses. The drying cycle never ever has dried the dishes. Water puddles on top of glassware and bowls constantly. I always have to dry the dishes. The adjustable racks are most annoying, as they dont stay where you adjust them and I spend too much time bent down adjusting them as they collapse again. The filter that you have to remove and clean all the time is a pain. This overprice dishwasher was the biggest mistake. It has turned me sour on LG appliances as I purchased a LG fridge at the same time, which is a whole other complaint. Stay away from LG!

Bought new washer in August 2013. I have had the repairman out twice and machine still wont spin out sheets or towels. Electronic board has been replaced but LG refused to permit the first repairman to replace other parts that he thought were defective. I have wasted 1000 dollars on a machine that wont spin. I wish I had my 15 year old Whirlpool back. I bought the machine from Home Depot and they refuse to do anything until the original year warranty is out. Sent out another repairman today and after 5 minutes of self diagnostics, he says nothing is wrong with the washer. (This was from running an empty washer.) Is there anything else I can do?

DEAR LG I REGRET TO INFORM YOU THAT SAMSUNG IS BETTER THAN LG, I HAVE WORST EXPERIENCE FROM YOUR COMPANY OR SERVICE... If anyone wants to buy fridge or any product from LG so I request you THINK before purchase, otherwise go to another company but never purchase LG product.. Their service was too much bad, actually we are buy one double door fridge from Nov. 2017, and Nov 2021 cooling problems and they come or take a charge for gas refueling 2800, and after 15 days same problems again and not again its again and again.Then they decided to take that fridge take to lg service center in the middle of Jan 2022, and whenever we call to service center they said only two words, We will inform you within 2 days. But never we got update... And again we call March 11 and they call back us and said, Your fridge was not working. Some cooling issues, and immediately we asked now what, AND THEY SAID, WE WILL CUT OFF 75% AMOUNT AND WE REFUND 25%. And my fridge was arounds 28,000 price when we purchase... Now Im asking to LG My fridge was now 4 years only then how said and where you got this rules 75% cut off the amount, Shame on you LG, SAMSUNG WAS BETTER THAN YOU FROM THE SERVICE....

Condenser blew in the 3 years Refrigerator. 3 weeks with no fridge. Lg said it’s under warranty but after a month of calls to customer service they have yet to send a letter of authorization to the repair shop. At least 20 calls later to them and they shamelessly lie and say it has been sent to dispatch and I will get a call in 3 days from repair shop. The authorized repair shop also has called and emailed to no avail. LG is the worst and I will never buy another LG product again.

I choose because of the brand and the price I got it at. It was a once time deal so I took it. IM very happy with the product so far. It has met all my initial expectations so far. Freezer at the bottom and enough space for my food and drinks and other things. It does what its supposed to do. I would buy two if I could. The lg refrigerator is one of the best investments IVE ever made.

When the load gets unbalanced during the spin cycle, the time goes back and the machine adds water to it again. This will keep going on automatically if you are not there watching the cycle. I have had 3 hour cycles and my water usage is high. As others have stated, this is the last time I buy LG. This is not a cheap washer either.

I had this washer for about a year and half when it completely started rusting out. After 4 years it looked horrible and leaked at best. Dryer was fine and washer motor ok. When I contacted the company to at least get a new top they just blamed me. Apparently they have no idea how I take of things and my dryer is in immaculate condition. I have a new Maytag. Just saying.

I used to own a front load LG washer. It was great and served our needs very well for years. The only problem with it was it sprung a leak and we could not get a repair man out to fix it in our area! I decided it was time to replace this machine and bought another LG washer, this time a top load. What a mistake! This washer is a nightmare. It has wrecked our sheets. They are permanently stained a blotchy grey color. They have large bleach stains as well. This is not where it stops either. Our towels are all bleach stains, as well as socks and other items a person would use bleach for. This washer wrecked many of our belongings! I just hate it! It got moisture in the control panel a few weeks after owning it. I phoned to Lowes and they told me to call LG. LG told me to call a service company who would not come out until LG called them for fear of not being paid. I have never had any result! WHAT A WASTE OF MONEY I PERSONALLY SAVED TO PURCHASE THIS DETRIMENT TO MY HOUSEHOLD!

First time buyer - Purchased brand new suite of Lg appliances. Front burner dials on stovetop are a huge fire hazard. Our dog apparently was trying to get to something that was on the stovetop and was able to turn a burner on. Our whole house was filled with thick smoke and soot and almost went up in flames. Luckily we arrived home when we did - to save the dog and before it took the whole house up. Brand new stove top cracked and ruined and a whole house of ash to scrub - including all my brand new white cabinets from my kitchen remodel. Then, as I was leaning over the stove to wipe off the under cabinets my hip turned a burner on. These burners dials are a major fire hazard.

We purchased an LG refrigerator and dishwasher at the same time. Happy with the refrigerator except for a problem with the freezer temperature. Then it started leaking. Had it about 2 years. Called the company who sent a repairman. The part was covered but over $1000 labor. Got a GE for replacement.

My husband and I made the commitment to purchase an LG fridge for $2700. When we called to cancel the transaction due to poor customer service with LG and Sears via Consumer Reports Reviews, the salesman just said, Yes. I know. He was willing to make a poor sell for a few dollars more than to steer us in the direction of a better fridge and good experience that would resulted in us being repeat customers. We wish Montgomery Wards, where we purchased our last fridge, was still in business. ALSO, Standard TV and Appliance refused to meet or beat their competitors price even though they have a LARGE bill board right next to their entrance on Hall Blvd in Beaverton, Oregon. When we explained the problem with their integrity, false advertising, the store manager just made excuses. We made our final purchase at Lowes in Tigard and bought a Whirlpool.

We purchased a LG 3 door fridge with ice and water two years ago. Did some updating in the kitchen and decided it would be nice to have one last new one... The one we replaced it with was a 25+ year old side by side GE... Still worked fine, never did a repair to it, but this LG was so pretty.. All electronic computerized.. Almost two years to the day we got it, it has died taking everything stored in it with it? This is so disheartening for retired people that just want one last nice thing in their lives... I bought a new LG washer and Dryer, and a new 70 inch LG tv... Praying these don’t go out like the fridge! Be cautious about buying an LG!

Purchased several major appliances at once from Best Buy. All LG products. The microwave did not work right out the box!!! LG refused to replace it but would send a repair person out. Took a week to get an appointment. Had to take a half a day off to be home during their appointment window. Repair guy didnt show up until 10:00 pm at my house. Replaced a part and left. Next day microwave still broke! Keep in mind it hasnt worked out of the box.I called LG and once again asked them to replace it and they refused and offered to send the same useless repair service out again. If I took off another half day. I now would have lost more money than the microwave cost! Keep in mind it has never worked!!! I filed a complaint with the BBB and they answered basically that I was not getting the unit replaced. I also filed a complaint with the State attorney generals office which I have not heard back from yet. If you want to know about LGs customer service go to LG Electronics facebook page and read the horror stories posted by LG owners!

LG wt5480cw top load washer - We bought what we thought large cap. top load not cheap washer. We have had it for a year and cannot wash hardly any load-large bedding or just towels without it having a balance problem and it stopping and refilling and trying again. The loads can take several hours if you do not stand there and keep trying to re-shift clothes. We have an extended warranty which we are sorry to have as we are close to accepting our loss and getting a standard machine as our old Kenmore never had this problem for 15 yrs. What can we do?

In November 2011, we purchased an LG Microwave (Model LMV1813SB). It lost power a month later and had to be serviced by LG. It went out again a week later. An LG service person came out and worked on it again, but due to the LG policy, would not replace it until after four service calls. We had the issue again in March and April and finally they are replacing it. My complaint is the extremely poor policy and customer service that LG has. They would rather have the customer go through the time and effort of not having a microwave, making numerous phone calls to LG and scheduling time to have the microwave fixed. This is such horrible customer service. The time and effort we have had to go through to replace the microwave is more than what the microwave is worth. Here is the icing on the cake. LG has shipped our new microwave but told us that the one year warranty does not include removal and installation. I had to argue to get them to reimburse me for this. I will never buy another LG product based on this horrible customer service experience!

It does wash the dishes clean, but is noisy and slow. I like that I can pick a bottom or a top wash or both. Its white, so can go with any kitchen, but is getting a bit long in the tooth. It cannot take really good water pressure as it causes it to make a high pitched sound and water has to be turned back to a trickle. The door did not last long - I am going to call it. The hydraulics of the door have given way and is very heavy - does not affect the wash but is not a good thing to have happened. Other than those things it pretty good.

Purchased a LG stove that I thought was nice. All knobs broke, company sent me others and they broke, no children playing with stove, just cheap plastic knobs, top grates a redlicious to clean and dont even come clean as also the hole top of the stove under the grates. Owned many stoves and own rental houses also and will never buy a LG product again. Customer service told me how to clean everything and it dont work. My cheap basement GE stove cleans and works much better and we use it more. Model number lrg30357st.

I bought my LG fridge in 2017 and my wife and I woke up to the dreaded compressor failure on it this Sat morning. After reading the reviews on here we were prepared for a horrible experience and to have to go without a fridge/freezer for months with two young kiddos!! I was ready to swear off LG just as other reviewers on here, but here is the abbreviated details of what happened. * Called customer service on Sat. (Was nice to them when I called). * Was told there was an open time slot for this Monday (today) for tech to take a look. * My expectation based on reviews here was tech would show up; explain it would be a month for the part to come in and uff.... * Tech showed up today. Michael who works for LG direct service. He not only had a compressor on him to replace the default one but had all the tools to get it done today. He was very professional and and explained to me contrary to other reviews on here that LG has upgraded and improved their software and the compressors so hopefully this will not happen again. Only took him about 90min to get it all fixed as he knew his stuff! * Fridge is fixed and running only two days after I first called customer service on a weekend at no cost on labor or parts. I don't write many reviews on anything but feel that this was deserving as I'm sure others had valid unpleasant experiences, but mine was a very positive one. If anyone else has this issues don't hit the panic button based on other's reviews. I don't know if it helped the cause but I was very calm and understanding when I called them to explain the problem as well. Products are going to have issues but I will judge a company based on how they deal with those problems and LG handled this very professional and I am very satisfied. Hopefully this repair holds up but if not if they deal with it the same way this one went they will retain me as a customer on future purchases. I do really like the fridge as well so 5 stars both for the fridge as well as the service.

My washer is less than a year old. Already had to replace 4 parts, one is the motor and electronic board and couple other parts! Due to a UE code it was throwing for being unbalance. The other thing it was doing is turning off on its own and not coming back on unless we unplugged it and then turned it back on then it would work! This happened a couple times. I am happy I have a 4 yr warranty!

Did research when we built our new home on 2014 for a new washer and dryer... LG reviews seemed good. We were dead wrong. We have a top loading washer and matching dryer. This washer is ridiculous beyond compare. Clothes never seem clean, but the worst part is it is constantly unbalancing and using up tons of power and water. LG support said nothing they can do... WHAT??? The dryer, I have yet to have ONE SINGLE LOAD completely dry my clothes without having to restart it at least an additional cycle. I cant believe LG gets away with making a product so lame. STAY FAR, FAR, FAR AWAY!!! No stars is what their products deserve.

Here is what I did about my problem. I went to Home Depot and bought what is called a Mini-Rester - $10.83 - one each for hot and cold. This is a device that attaches between your water lines and the washer. It has a tube with air in it. When the water shuts off abruptly the air in the tube takes the shock and drastically reduces the water hammer. If you have high water pressure as I do you will need these. You may have to adjust the water down some through the knob on the wall for both hot and cold but eventually you can find a happy medium.

When I shopped at Lowe’s for appliances, I heard about LG Refrigerators and I ended up selecting it. I’m not really happy with it. It wasn’t cooling and I lost all my food in the freezer. The technician came out and said that he fixed it but then, it got even worse. It went through a lot of repairs and a whole lot of different parts had to be ordered and replaced on it. There was a lot of technicians coming out here to fix it and delays with getting parts. So, it has not been a good experience for me. I’ve been talking to LG as well as the technician too. They had a contractor come out and he had to make two visits to get it repaired. Right now, it’s working, but I don’t know for how long. I haven’t even had it three years and this happened. I don’t think I’ll buy another LG refrigerator.

We remodeled our house a little over two years ago, and my wife bought new LG appliances for the kitchen including a dishwasher, electric cook top range, microwave and refrigerator. I like the fact that when you get water out of the refrigerator door, it comes out fast. When it went out, it took almost two weeks to get done, and that’s the only complaint I have. We’re retired and we can’t afford to go out every meal, so we lived out of coolers and one small hundred-dollar refrigerator for a month. When the repairman brought the compressor in, he informed us that he puts a lot of compressors into LGs. In fact, he finished up with us at 8:00 in the evening he was here, and he went on to do another one before he went home.

After two years, our LG dishwasher stopped pumping out the water after washing. Upon calling LG customer service, after having to pre-pay an expensive repair bill, they sent a technician to our home to repair the machine. We are now on our fifth visit and the machine is still not repaired. The repair person just took the new parts, put them in the machine, slid the machine back into the cabinet and left, never to return to complete the job.The machines quality is poor, parts difficult to get, and service totally incompetent. Avoid this companys products at all costs. They are over priced, do not last, and are difficult to get repaired. We also own an LG refrigerator and after one year, the ice maker/water dispenser system totally failed. We are talking about a two thousand five hundred dollar refrigerator. Again, avoid LG appliances, they are junk! Their repair service is just as bad, if not worse.

Everything about this stove is fine except for the front burner grids. Some fancy designer who has never cooked on a stove in his life decided that it would LOOK GOOD if the front burner grates curved in to match the shape of the griddle. It leaves a big gap on the outer corner of the stove and I ran into the frying pan handle and the pan and all of its hot bacon grease contents went flying across my kitchen. I thought I was being more careful when I hit the handle of a pot of hot stew and it went flying across the kitchen. You must keep your children out of the kitchen when using these front burners. THIS IS A HUGE HAZARD! DO NOT BUY AN LG STOVE WITH GRIDDLE IN THE MIDDLE.

We bought our LG Refrigerator in 2015 when we built our new house. We spent over 2k on this new refrigerator. It was fine until July 2019. Thats when it suddenly stopped working. LG sent out a service tech to repair the fridge. He replaced the compressor and other interior parts the first time. This did not fix the fridge. He came back out a second time (about a week later) and replaced the fan in the upper part of the fridge. It finally worked. Fast forward to May 2020... The fridge completely stops working again. We unplugged it and left it unplugged for a few hours. After plugging it back in, it started working again. Fast forward to Jan. 2021... Horrible sounds coming from the fan in the top part of the fridge. The next day, the fridge stops working AGAIN!! This is absolutely ridiculous. A $2000 fridge that cannot work properly for even 5 years!! LG should be ashamed of themselves. These fridges were supposed to last at least 20 years and I have already had to have it repaired. It is frustrating having to keep unplugging it and moving it all around to try and get it to work again. Not to mention the food in the fridge and freezer compartments need to be moved or left to spoil.

Our front load LG washer began giving us problems 8 months from purchase. I called LG twice and they recommended unplugging the unit to reset the computer. The machine would work after waiting 6-8 hrs. Eventually, that did not work and repair was needed. The repair men discover two tears in the rubber gasket that were caused by metal clips below that had 1) sharp edges and 2) placed too near the gasket. Over the year of use, the tears occurred and dripped onto the thermistor. It was a manufacturing/quality issue, even supported by the repair man and discussed with their technician at LG who agreed and took notes. LG refused to pay for the repair because it was outside the warranty period. They were disrespectful on the phone and emailing exchange kept sticking to company line of outside the warranty period. Good companies stick by their workmanship. I believe they can make good machines. Mine was a lemon and they couldnt care less.

Last year we had an issue with the LG refrigerator. The compressor went out. Then one year later, the compressor went out again. They were trying to charge us to get it fixed when it was a manufacturing issue. They needed to fix it with the corrected part rather than brushing it off and putting the same part back in of a different model. The first tech that came out was terrible. So my husband called and talked to a supervisor. Then the next person that came out was the same guy who came the year before and he knew exactly what the issue was. So after going round and round with LG, they did fix it. That took two weeks and I was not satisfied with that timeframe at all. I was also told that it would probably happen again. So, were looking to get rid of it.

When looking for a new stove the salespeople at Lowes raved about LG. We looked for reviews and they were all positive. I bought this stove in September 2017. It has multiple times turned the gas on with no flame. The knob must have been bumped. The last time the gas had run so long that we had to open windows and doors for hours in the winter to get rid of the smell. Im afraid that my family is going to die from carbon monoxide poisoning! How can this not be recalled by the government must less LG themselves. Are they waiting for someone to die in a fire or from poisoning??? A LG repair person came and replaced the metal pieces the knobs are on. While he was doing that the gas turned on!!!. It still seems like the knobs turn VERY easily! Will never buy LG again!!

New LG LMX28994ST. The fridge starts to buzz load at least one a day. LG tech has looked at it but because it has not done it when they were here, they will not replace it. I have a video of it and they have seen it, but there is nothing they can do. I was told to stay away from LG, but I never listened. Never again.

I bought my LG Washer and Dryer back in 2007 and they are still going strong. They are big enough to fit our king size comforters so no trips to the dry cleaners or laundromats. I still love them.

I pulled out my oven to clean behind and under it yesterday. I have been using my lower oven more lately and its melting my vinyl tiles! There is actually scorch marks on the floor too. Has anyone else has this happen to them?

Fairly new front loader, LG wm2801hwa, opened its door mid-cycle. I had a flooded kitchen and laundry room. When it was discovered, the machine was observed to continuously flooding water out of its (then open) front door. The water valves had to be closed and the machine had to be unplugged. LG was contacted directly and a service man was sent out. The D.G. Appliance representative indicated that the machine had an assortment of problems, including the main controller. The machine even flooded the kitchen and laundry room again, as the payment for the service call was being processed, for he left the valves on after his inspection.I consider this machine new since it was purchesed about a year and a half ago. I expected LG to step up to the plate here and provide a reasonable response. The door on a front loader should never open like that. Much property damage was avoided only by luck in discovering the flood in time, and diverting the water away from wood and carpeted areas. I followed up with D.G. later that afternoon and learned that they didnt bother reporting the problem to LG. I called LG (again) and found no relief, since the machine was out of warranty.

I purchased a £1000.00 fridge freezer and have it warranted for 5 years, 2 with LG and 3 years with Curry’s. Fridge and freezer not working after 1 year 9 month. Took 8 days to come out and told me compressor was broke, so new one would take 8 day. After having to take a second day off work nobody turned up or called up to fit the new compressor. Phoned engineer who said I should have been called as compressor was broke so would need to order another. Gave me appointment for further 6 days to wait and I couldn’t get shift off so changed it to the Fri instead of the Wed. Appointment booked in.Few days after engineer should have visited a unnecessary part arrived at our home which would not fix freezer as engineer stated it was a compressor needed. Phone company LG use to fix freezer to find out why this part had arrived. Mentioned my appointment on the fri due and was told there was no such appointment. Even if they come out on fri I have had no fridge or freezer for exactly a month. Terrible customer service and will never buy another LG product ever again.

I bought a LG washer and Dryer, paid 2100.00 only to find I bought the worst products ever. I have contacted not only Home Depot but LG directly. I have emailed pictures to LG only to be told I did service my washer machine. How do you service a washer machine for rust? LG notified me to contact Home Depot for them to fix it or just buy spray paint to cover the rust. Home Depot stated it is a defect, that LG needs to repair it if not replace it due to defect product. After making numerous calls, I have come to the point neither stands by their product. This isnt a cosmetic issue. It is called junk defected product. Anyone looking to buy anything from LG dont do it. There is better out there. I will be taking this to every new station, Facebook and etc to get the word out to the public.

I got it on sale at a home improvement store. Plus it seemed to have everything on it to meet my needs. Price was very good. This was a pretty good refrigerator I suppose. It kept everything fresh and cold. Froze up the icecubes good enough. I would probably buy another if needed in the future. I didnt like having to bend over so far to retrieve food from the bottom pull out shelves. I have a bad back so... I also recall the ice machine getting stuck every now and then which was frustrating.

We purchased a fridge from future shop in Dec. Deli drawer did not close properly. Technician sent to our house small adjustment made - within 2 days problem was back. Technician returned, could not fix but broke full panel of glass in the fridge. So now drawer does not close properly and there is no shelf. Apparently parts were ordered. Called LG to discuss replacing unit, got escalated to an idiot name Garret who was useless and would not give his managers name. Apparently his name is Kuzi. He does not have a last name or a phone number - its all confidential - not really sure what LG is paying him for if he is the escalation they have for customers. Worst I have ever dealt with. Please do not buy their product.

Purchased our LG refrigerator 2015. Water has dropped from the water dispenser since day one! A month ago they replaced the compressor and it still is having issues - we can’t put groceries away without losing coldness in the freezer - we can’t clean it without losing coldness in the freezer to the point the ice pops go soft. We are so frustrated with this product - our last fridge last 20 years old. It never had an issue. We are EXTREMELY dissatisfied with this product and would never suggest it to anyone - oh and did I mention we had to lose a day of pay for someone to come and fix it???? Beware of the compressor issue obviously from every review.

I purchased the over the range microwave from Best Buy just over a year ago. The microwave stopped working, will not power on. I verified the outlet is good by trying another appliance in it and I even replaced the fuse in the microwave, but still does not work. I called LG, but since it was out of warranty, they said there is nothing they can do and referred me to a local repair shop. The local shop said it would end up costing more than I paid to come out, diagnose, and potentially repair the system. At this point, it seems I have no options left other than buying a brand new microwave. I wasted my money on this LG microwave that barely even lasted one year. Poor quality product and poor customer service.

We had a french door Whirlpool, and within 3 months nothing but trouble, I nicknamed it Whirlajunk. After three years of continuous maintenance, we bit the bullet and bought another fridge. Went with LG and have not been dissatisfied at all.

I have purchased a new LG 6.5 fully automatic washing machine. Within 1 month, the machine started with abnormal noise and wobbling. I filed a complaint, and a technician came, but he could not resolve the complaint, and during repairs, the broken back side sheet and hooks of the machine. I, again, lodged a complaint. My complaint number is RNA 120120039141. Please resolver this problem, otherwise give my money back.

We purchased all new LG appliances for our kitchen 3 years ago. The stove is terrible to say the least. You can brush up against the knobs and turn the burners on. My 6 year old daughter has walked by and bumped the knob with her shoulder and turned the gas on and it was on for I don’t know how long. This is extremely dangerous. Also, I can’t even use the bottom oven because flames shoot out the back and burns my food. I bought this double oven because I bake a lot and it has made baking so much more difficult. I can not believe these stoves have not been recalled due to fire danger.

We bought a brand new LG refrigerator and after only a few months the compressor went out. Called LG and they sent out a service man to repair. That was on July 2. It is now July 18 and after two attempts, refrigerator is still broken. Has been has been on the phone with LG for two days trying to get a repair man out to fix it. Telling us it will be July 30 before we can get someone out here. We have now gone two weeks without a refrigerator and they want us to go in entire month! I will never purchase another LG appliances as long as I breathe! We bought a brand new LG refrigerator and after only a few months the compressor went out. Called LG and they sent out a service man to repair. That was on July 2. It is now July 18 and after two attempts, refrigerator is still broken. Has been has been on the phone with LG for two days trying to get a repair man out to fix it. Telling us it will be July 30 before we can get someone out here. We have now gone two weeks without a refrigerator and they want us to go an entire month! I will never purchase another LG appliance as long as I breathe! It is unacceptable that I would pay this much money for an appliance only to have it break down and then not be repaired for a month. Having to live with ice coolers stacked in my kitchen. Lost everything in my refrigerator and in my freezer. This is one unhappy customer.

I bought the washer in June of 2013 and had issues right away. It would never put in enough water to get the clothes clean. My husband works with cattle and his clothes get dirty. After the Heavy Duty cycle, the clothes would come out with mud. Always have to use the Bulky/Bedding cycle. Machine would freeze up and finally wouldnt reset.They replaced the control board and found a wire that was never installed correctly so sometimes it would connect and sometimes not. Now just this month it would constantly be uneven and finally froze up. It was the main part under the drum that controls the machine that went out. Only 2 years old and this is the machine I am stuck with. Thankfully I bought a 5 year extended warranty with it. Once that is up, I will not buy another. Cycles take forever. You get the UE Uneven Code a lot with towels. It is not water efficient when it will constantly refill to make it even, spin and do it over again because it is still uneven.

I purchased an LG dishwasher in 2018 and loved the concept. A third rack on the top and a large silverware basket on the lower bottom rack with plenty of room for dishes. In late 2020 I started experiencing times that it would stop running in mid cycle and as time went on it became more and more frequent and more difficult to restart. I had a technician come to look at it which cost $96.00 and was told it was a circuit board problem which would cost over $400.00 to replace. I was informed this was very common in LG and once that was fixed it was also very common for some other problem to occur. He advised purchasing another dishwasher.

Brand new $2500 French door refrigerator not cooling or making ice out of the box. LG “support“ made me test it different things for 2 days straight. Just long enough to be past the 2 day return policy at Home Depot. Lost hundreds of dollars in meats and seafood in my freezer. Turns out the main PCB board which is the brains of the refrigerator is defective. I demanded a new refrigerator and have been given the run around from LG for the past week, not to mention rudely spoken to and hung up on several times. Home Depot does not stand behind the product forcing a replacement. Terrible experience with both companies. I have a non working refrigerator and no answers to this day. Buyers beware! Go with Whirlpool from a private appliance store that knows the product.

LGs black stainless steel microwaves are gorgeous. Functionality and ease of use is great. It also cooks well inside not just top of food hot. Downside is how easy to leave fingerprints. Price is a little high, but when you get a bundle of appliances, it is reasonable.

I have logged complaint nearly 2 month back regarding lg 258 litres gl-d292rpjl(pg) frost free double door fridge. In which company has not supplied two major accessories like two steel zig zag rods for holding 1.5 liter cold drinks bottles and one chiller door was missing. We observed that main accessories was missing or stolen from fridge. In 2 months the company response was very poor to resolve that issue. One side that mnc is spending scores of rupees in advertisement and another side they are cheating with customer by supplying defective home appliances.Company representative telling me that fridge is not having that accessories but that can be proved clearly by given image that are missing. Now I will take that issue with consumer forum. I have purchased that on 25 Aug 2014 after seeing all the specification of that model. Now company not taking my issue seriously. They are saying that they have updated that model. Please tell me if that model is modified then how that places are vacant in my fridge which is clear in picture. Dealer is also agree to pay the amount of that attachment/Accessories to company but company now telling that accessories are not available. It is total disappointed if that accessories not available then why they are producing that model. Do the needful as soon as possible otherwise I will defame your lg product in social media and it will cost you badly. If you are serious for your company image then resolve that issue as soon as possible.

We absolutely love our LG refrigerator. It looks nice, performs well, and the ice maker (through the door) still works perfectly after 2 years. We have tried many different brands and this is the only brand I would recommend.

I bought an LG front loading washer and dryer and have nothing but problems from the beginning with both. The washer will not use and flush the laundry detergent, hence the clothes smell as dirty as when I began. The dryer shows incorrect time, ie: 26 mins left but the time goes off in 4 mins, drying time takes a lot longer than my old one. Clearly disgusted with both.

Bought this stove to replace another LG range model that had a recall on for burners that would not turn off but LG refused to do anything. With hesitation I decided to buy another LG range because it matched my other appliances and 11 months later I am again without a functioning stove. The motherboard has to be replaced as the right burners will not turn on unless you turn on the left burners in addition to the oven not turning off sporadically. While they have agreed to replace the part, I have no guarantee beyond that. Having paid $1800 to replace my previous range in addition to a LG tv in the last year, I have lost all confidence in the LG brand and will ensure to share my experiences both with the products and lack of empathy by the customer service employees. Customers do not want to hear that appliances break down and other responses like how would me putting myself in your shoes right now help you? or when commenting about the condition of my previous White Westinghouse range reliability making statements such as you replaced it for a reason though didnt you? The reason at the time was purely updating my kitchen. While LG products are aesthetically pleasing, they are simply unreliable and a safety concern.

The knobs on my NEW THREE MONTH OLD stove are so touchie I’ve turned them on without even knowing, and have it catch on fire on my glass top and burned myself trying to put it out. This was on 7/21/18. I called the company and emailed SEVERAL times. Getting told, they will get back to me even after I told them how dangerous the knobs are and it happens all the time. I told them I’m scared children or adults can seriously be burned. Then I sent them pictures and kept getting the runaround because I didn’t need to go to the emergency room they said. (I was not trying to sue them) just let them know how dangerous it is. I now have permanent fire damage on my three month old glass stove top. I asked if they could fix it and the phone supervisor (accidentally) hung up on me when I called back with my case number. They said they have no record of me calling at all. And have not seen the faxed pictures they told me to send.Then today 12/7/18 same thing happened and once again. This time a big fire we had to put out. Now my pretty glass top stove looks terrible but lucky no major fire damage - just a terrible looking stove. The sad thing is I have LG stove, microwave, refrigerator, washer and dryer. You think a big company like their’s would take this seriously.

I purchased LG front load machine in June 2012, since then I am very unhappy and not at all satisfied with the cleaning of the machine. I have many LG products at my home and had no bad experience with any of them but since the day I purchased the front load LG machine, I regret the decision of buying LG product. In the span of 2 years of purchase of machine, I have called customer services on several occasions for help and few of your technician have visited my place as well. I did whatever was advised to me by your technicians, I am still not satisfied with the cleaning and the machine functioning. My sister and mother are using the same model of machine and they are highly satisfied but when they came to my place and washed clothes in my machine, even they found a problem in my machine cleaning which your technicians are unable to find. I feel as if I have been sold a LG product with false promises which is classified as mis-selling. I think customer satisfaction should be the priority of every brand rather than selling products. I, as a customer, feel as if I have been cheated. I need my machine to be replaced or else I will make sure to take this matter further. Thanks.

We are a household of four and our clothes have to be replaced due to LG and their faulty washer machine. The clothes stink. LG does not care. They know the problem is there. However they will not discuss the problem. Look at the internet at all the other folks having an issue. We have bought the chemicals and tried the fixes.

My 4.5 yr old side by side LG stopped cooling sometime Sunday. I had purchased an extended warranty. (Customer service is not what it used to be.) Called the warranty company and left a message Sunday night. Waited all day Monday for a call back. Can you hear the crickets. Short story, didnt get anyone on the phone till Tuesday and was told an appt. was set for Wednesday morning. But I should call the service provider to confirm. Three phone calls and an email later I get a response. Tech arrived Wednesday afternoon. Then tells me, after checking my fridge that I need a new compressor. And that the reason he was late is because he just replaced a compressor on another LG fridge. I thought he might have one in his truck, but no. I would have to be ordered and another appt. would have to be made. I have owned 2 other brands in the past and only replaced them after 15 or more years and I have never had a compressor replaced. Now that the kids are long gone and we decide to buy more expensive appliances, we find that expensive is not synonymous with reliable. BTW LG dishwasher repaired twice in 5 years.Going back to the old yet faithful brands.

Large space, worked well to keep the food cold. I liked the extra snack drawer. Movable shelving was a plus. Brand with a reputable review. Power saving features was another reason to purchase. Plastic hinge broke shortly after purchasing. We still have not replaced it. The price for LG is high because of its reputation I believe. Good consumer reports. Hard to find part to fix. Make hinges more durable. Reputation was the reason we purchased this refrigerator. Yes LG has lived up to its reputation. It also was a brand we could buy at our local big box store.

I had addition done to my house, new kitchen, etc. in 2012. Bought all LG appliances including the refrigerator in July 2012. Many problems with it: Freezer either becomes too cold or does not freeze; thus, the water melts and the ice becomes a solid mass. The lower fridge area does not cool enough. The regulator is not working properly; thus, food goes bad every two days. Makes a lot of sound when the water is running through the pipe to the ice maker. Steel doors are not made of good steel. It already has small dents. When we open door and if even touches something mildly, leaves a dent. Tried calling the LG official site; there is no response. Very frustrated with the product/company. I will not recommend this product/company to anyone.

I bought an LG French door ref. in May 2014, now is rusting on the doors. I contacted LG and they say it is not covered under warranty. They say it is cosmetic. I paid apx. $2,000.00 for it. It is the stainless steel doors that are rusting and I believe that is not cosmetic as it is the door not the look of it. They have been anything but helpful and I will never again buy, not recommend them to anyone. I have cancelled my other order for a dishwasher. I have other stainless appliances by other companies and they are older and just fine.

On 3/5/16 while cooking a potato in my microwave, the unit started on fire. The microwave shut off and I needed to wait for the fire to burn out before opening the door. It was obvious the unit was irreparable. I contacted LG Customer Service in 3/7/16. At first, they tried to tell me I was to blame. Misuse of an appliance because I placed the potato on a paper towel. The manual states a paper towel, paper napkin, paper plate are ALL acceptable. The CSR refused to believe me until she read it herself. Finally, she agreed I was NOT at fault and told me someone would be in touch with me within the next 10 business days. I uploaded photos of the damage as requested. 10 days later a rep from LG Property and Liability contacted me. Please upload more photos, which I did. Was there any other damage? No. Any loss of life due to the fire? No. Okay, well theres nothing I can do. Youll have to go back to Customer Service. Now Im back to where I started again facing questions about misuse because of the paper towel. I was advised I would need to pay for an LG technician to come to my house to determine if it was repairable or a total loss. I didnt think I should be expected to pay for the technician since I already knew its a total loss and the photos support that. I asked for a manager. Theresa got on the line and told me the same thing except she said I would need the microwave receipt to show the technician. I explained this microwave along with a refrigerator and stove were purchased by the former homeowner just prior to my purchasing the home 3 years ago, so I did not have the receipt. Well, there is NOTHING I can do for you. Youre not the original owner. So after their appliance starts a fire, and 3 weeks of answering their questions, uploading photos, waiting for their assistance, I was advised Im on my own. They will do nothing for me.

6 days ago I called LG as my refrigerator of 2 yrs. died. They said they would get someone right on it... The case was being escalated!!! I have not heard anything. I have talked to supervisors and executive corp. supervisors and nothing. I will never buy another LG product, and you shouldnt either if you are reading this. 6 days of my life are gone and had to take time off work not to mention over 700 $USD of food spoiled! They must know this model has had issues but to just leave a good customer hanging is unacceptable! I have had to talk with 6 different people and 3 were supervisors at LG and no one is helping. DO NOT GET YOURSELF MIXED UP WITH THIS COMPANY, THEY COULD NOT EVEN FIND A REPAIRMAN FOR MY FRIDGE!

My experience with LG has not been great considering that it took a month to get my French-door refrigerator fixed this summer. I got this unit because I liked the design. Its compressor went out and I called the warranty company Asurion and they kept telling me that it had to be LG alone to fix it. It took two weeks to finally get somebody to get here. The first person who came out was here for four and a half hours and he did things incorrectly. The first compressor that they put in ended up being broken itself too. So then, they had to order a whole another compressor and dryer again. Then, even though it was delivered to my house within five days, it was two weeks before I got the second technician to come and fix what the first tech did. So, not very happy at all. The techs were friendly and courteous, though. Also, whenever I called LG a couple of weeks ago when the unit was acting up, they got on it very quickly and was able to call a different company to come and work on it. So, I was happy with that. Still, since the repair the refrigerator has been off and on. I have to keep hitting my breaker and resetting my refrigerator from time to time. The panel board will lock up for no reason at all. We dont know why it does that. Also, the ice maker will stop working for a couple of days at a time and it makes noises. Then it will fix itself and go back to working. I wont buy another one.

I purchased my LG Washing Machine about 2 years ago. The UE light comes on during the rinsing cycle. It was repaired with a new part which lasted about a month and the light is back. It does not spin the water completely from the clothes. I am very frustrated each time I have to do laundry. Shame on LG for making such a poor product.

We purchased our LG machine from Home Depot online, September 2013. Although I do not like how the machine operates (cannot fill) (never enough water) (takes forever to wash a load), it stopped emptying April 26, 2015. We called for service which was to take place on April 29. It was determined the machine needed a new pump. It was ordered that day and was to be in in 3-5 business days. After waiting 10 days, we called Diamond Warranty service. We were told the part was ordered and there was nothing else they could do about it. We then called Home Depot and when they checked, they found the part had been backordered and then reordered and again should be in in 3-5 business days. It finally came in May 15. We set up the repair for May 19. I took off work because my husband was in court all day. At 7:30 on the 19th, they called and said the repairman was ill and rescheduled to Thursday, May 21. On May 21, they called and said the person would be out the rest of the week and could reschedule next week after Monday. I have now been without a washer for 25 days. Home Depot said they can do nothing but file a report against Diamond warranty and it will take one to two business days for a supervisor to respond. When I called LG they said they were very sorry and could only do the same. When I asked to speak to a supervisor, they asked me to stay on the line. I held for 13 minutes and then hung up. Obviously neither LG nor Home Depot care. I want out of the extended warranty and they can take the washer and shove it because neither are any good. I have been to the laundromat 4-5 times and spent 11 to 15 dollars each time and still have no washer. I will never buy anything from LG or Home Depot again. Even if they do come out next Wednesday, it will have been 31 days without a washing machine. This is ridiculous!

We purchased an LG fridge 3 years ago based on their advertising saying that their lifespan is at least 20 years, that along with their innovative features was the reason why we ended up buying it... Fast forward, right after it broke the 3-year mark it just stopped cooling so one day we woke up to a pool of water all over the kitchen and we found out that EVERYTHING on the freezer was fully thawed, and this happened just right after we went to do the groceries so the whole fridge was FULLY stocked with food... We had to throw away most of our food, hundreds of dollars wasted... And the worst just happen after this...We found out that this is a common issue with LG fridges and that their technicians are taking weeks, sometimes months to come repair your fridge, what??!! What are we supposed to do now? To wait blindly for weeks or even months for them to come repair it? To go out and eat EVERY SINGLE DAY 3 times? To spend thousands of dollars by doing that? And not to mention that we are in the middle of a Pandemic and that we have toddlers?? Not only LG products are this bad but their service towards honoring their warranty is bad as bad can be... Their customer support phone line NEVER answers your call so you are stuck in oblivion with a dead fridge and nobody to take responsibility of repairing it asap... We are adding ourselves to the class action suit against LG now...

I purchased an LG Dishwasher LDP6797ST on 1/27/18. On 1/21/19 just 6 days before the warranty would have expired the dishwasher wouldn't power on. A day later it powered on but wouldn't function properly. Scared I would have warranty expiration problems, I quickly purchased an additional 2 year extension and sent in a service repair via LG website. Two days later they contacted me and tried some troubleshooting over the phone. It didn't work so the rep said someone would contact me. The repairman contacted me 2 days later and said he needed to order a power board. Two days later he called and stated he was coming to repair. He showed and made the repair and the dishwasher has been working flawlessly. I also have had an OLED TV for 2 years and never experienced any problems with it.

I purchased an LG Model# LFX33975st Refridgerator from Lowes September 2004. I paid 2748.60 for it and also purchased the Lowes extended warranty. That is a whole different issue. This fridge never cooled like it should from the day I bought it. I would hear weird noises from time to time, several times the freezer would start to thaw out. At first, I thought my wife had too much stuff in it but that wasnt the problem. Then it would start working again. A lot of food would spoil in this fridge. Well, it finally quit cooling altogether and we lost all of the food both in the fridge and freezer. I called Lowes as I had an extended warranty and I also contacted LG. LG sent a new compressor and the wrong filter drier and scheduled the service facility to come out and make the repair. The repairman came out and found a leak in the fridge evaporator. He ordered the new part, he came out to make the repair. Now, this is going on for 3 weeks. 48 Hrs later the freezer is working but the fridge is not. So after doing a little research online, it is clear that LG has major issues with their compressors and other components that they are aware of and there are several class action lawsuits against them. I have all LG appliances in my house as the salesman at the store told me how good the LG products are. I am very sorry I purchased these products and will never buy another appliance from LG or Lowes.

First repair company, Carolina Appliance, was awful. They are LG contractors but the serviceman I got was inept at diagnosing problem. I was told to order the main board to maybe solve problem or just buy a Whirlpool. Needless to say, he diagnosed wrong and Im stuck with a new main board because cant return. And the problem (non working ice machine) wasnt fixed. I called LG and begged them to help. They sent Ramon from Excel. Thank you. Thank you. Thank you! Ramon was professional, thorough, and knowledgeable. He contacted LG service team while here to troubleshoot problem properly. In the end he knew what he was doing and had my problem solved and with LGs amazing service, I have a new freezer door and a functioning ice machine. Thank you LG!

I dont write reviews but this company is terrible even the authorized repairman will tell you to find a different brand. I bought the bottom freezer fridge five years ago. Since then Ive had the ice maker break which is $200. A repairman out twice to fix other fridge related problems and now the compressor blew. The parts are covered but labor is $500. The worst customer service ever. Im chatting with them online and they provide three service companies that are authorized LG repair guys are use, one of them to come out and diagnose my room refrigerator. Once they tell me the problem I call LG to see if its covered under warranty. I purchased a new warranty through LG to find out that its nothing is covered. My recommendations do NOT buy this refrigerator and if you do buy all warranties. At the end of the day Im over $800 into this refrigerator on top of the initial purchase price. Not acceptable. And by the way the LG technical support when you call isnt some Third World country and they dont understand half of the things youre telling them.

My LG refrigerators performance is very good. I already had this for 2 years and no incident occurs. There are plenty of room on the refrigerator, but the freezer size is a little small (I have side by side).

The inside drum of the washing machine starts hitting the body of the machine when rotating at high speed. The noise created is like very horrible. Also the customer care doesnt register the complaint. They provide useless solutions. Neither do they send any technician.

The refrigerator makes loud noises. We can’t even have a conversation due to the loud noises. Seems like we have a tractor engine running in the kitchen. The fridge is only 9 months old and has been repaired 5 times already since the third month of the purchase. I have to fight them every time I ask for a technician. LG refuses to replaced it after so many repairs. They are waiting for the one year warranty to expire then after that I will have to pay for repairs. DONT BUY LG.

Refrigerator has been defective since purchase. Have now owned the above refrigerator for 5 years. It was purchased brand new from Home Depot. During this time, the compressor has been replaced 4 times. The Evaporator has been replaced. The Condenser has been replaced. They think the control board may not be working either. Additionally, 4 times, during these various replacements, it has stopped cooling within two days of the parts replacement, requiring another tech to make a service call and charge the Freon. In summary, I have been without a refrigerator for a total of 73 days. I have lost 5 refrigerators full of food due to spoilage and missed over 45 hours of work waiting for a tech. Despite numerous technicians stating that it needed to be replaced, LG has not acted on their advice. Stay away from LG refrigerators!

My LG washer (WM2140CW) is 8 years old and making a funny noise. I call a few repair services and they stated they cant get parts for LG, I had to deal directly with their network. I found the number for support in my area (Ottawa, ONT) and called. No one answered and I left a message. I did not get a callback so called again, same message service, same no response. After numerous calls I gave up. If a company is going to restrict trade by limiting their replacement parts they better have a good service. LG missed the boat, I will never buy a LG product again, nor should you. Fair disclosure, the washer worked fine for 8 years, its the support network that is broken.

This is the worst machine I have ever owned! It cannot get through a single cycle without an error being displayed and the washer shutting down. It takes hours to do one load of laundry. Will never buy one again.

The washer wash plate flew off & dented the tub. Repair was dispatched fairly quickly. Replaced wash plate. We were told that the tub would be on backorder until July. How can it take over a month to get the most important piece of equipment for a washing machine? Repairman calls back over a week ago and asks if we would take compensation from LG in lieu of the part. The part will be on backorder longer than anticipated. He told me that LG would be calling. I contacted him recently to let him know that I’ve received no call. His comment was “Really?” Then he laughed!!! Told me he’d speak with his supervisor. This is very disappointing. The sales clerk at Lowe’s raved about their product.

Bought it in 2015 with 5 year extended warranty from Home Depot, nice features and look, first time no cooling in 2018, linear compressor broke, had to buy a small freezer to move the food as the service came after a week, then another week for the compressor to arrive. Then in 2019 the top ice maker not working getting frozen, tech changed sprayer. Now, Oct 2020 the freeze and fridge not cooling, it seems to be the compressor again, need to wait one week for tech to come, overall a joke. Other techs recommend not to buy LG or Samsung as the parts not ready available and break frequently. Buying a GE this time and waiting for LG tech to repair and have it donated as do not have space to keep it as back up. What is the point of having a nice fridge if not reliable cooling.

I bought my LG refrigerator in 2009. The door for the freezer jammed and the ball bearings fell out. None of the three doors shut well and often remain ajar unless you put your weight into it (small children cant close them). The icemaker does not shut off automatically when the ice tray is full. Now, two years later, the fridge literally stopped working on me and I’m feeding my two small children out of ice chests surrounding the kitchen floor.We bought a warranty (about to expire) and it takes 4 working days to repair as these are factory ordered parts not in inventory. The technician said any LG model (high or low-end) experience failures. You need 4 technician visits changing out parts to declare it a lemon. This is an expensive nuisance you can do without ($300 in lost food plus daily purchases of ice). Dont follow me!

We have a had our LG washing machine and dryer now for approximately six years. My washing machine decided to break down and we have called several appliance repair shops and none of them want to work on LG. They say trying to get the parts for them is impossible and they are impossible to work on. I finally found one place that is willing to come out and look at it but they are giving me no guarantee. Last month our LG refrigerator had a spring break on the flapper part of the door. We called several appliance repair places. None of them wanted to work on it because it was LG. I finally talked one into coming out because it was only a spring, right? Well they couldn’t just replace the spring. The whole flapper had to be replaced. Much to our surprise the only flapper that was available took six weeks to get to us. And it cost $300 because a little tiny spring broke. Absolutely ridiculous!!!! We will never ever purchase an LG product again.