I dont have a complaint with where we bought the product. I have a huge problem with the product itself, an LG dishwasher LDF7810BB/LDF7810ST. What an absolute piece of junk! First of all, it will not dry the dishes without Jet Dry so youre married to that product for the life of the dishwasher. The wash cycles run up to three hours! I just ran a load that took three hours and three minutes to complete and 90% of the dishes need to be washed by hand.No, the spray arms are not clogged nor are the dishes caked with food. I believe you could put clean dishes in an LG dishwasher and they would come out dirty. Covered in food particles that have been distributed all over the dishes. I will never buy another LG appliance ever. What a rip-off!

I bought a LG 2 door refrigerator with the freezer below in 2017, from Sears as a Kenmore Elite. The unit has a fan freeze up issue in the refrigerator section. I called Sears Service for repair since LG will not deal with a Sears product of theirs. I paid Sears $584 to come and replace the fan, and fan control. This was the FIX that LG told Sears would solve the problem. Its now 4 months after the |fix and the problem is back!. Its now past the Sears warranty, so I will have to pay again f I want this LG piece of garbage fixed again. Bottom line is simple. DO NOT BUY AN LG REFRIGERATOR FROM ANYONE EVER.

On 3/21/20 my tenants discovered that their less-than 5-year-old LG refrigerator had stopped cooling and immediately notified us. They went online after being informed that due to the COVID-19 virus there was no one to help via phone or chat. Despite following all of the suggestions LG had on its website to help get the fridge cooling again nothing worked to correct the problem. My tenants tried repeatedly to call LG, as did my husband, but got the same message. After calling all over town our tenants were able to reach a repair facility, who informed them that the compressor had likely failed, since this is a common issue with LG fridges. Unfortunately, the repair facility wouldnt come out to help (we had all the necessary documents, including an extended warranty) because they werent sure if they were considered an essential business. They took my tenants contact info and said theyd let them know once they had a better idea of whether they were.. Meanwhile, my tenants, who have small children in the house, had no way to keep fresh food and milk for their family and ended up having to obtain a rental refrigerator to feed their family. Finally, after ordering the compressor and being allowed to go out to install it, the part was replaced on 4/2/2020.My husband continued to try and contact LG about this issue and to obtain a refund for the food and rental expenses. Finally, LG had an auto-answer that asked the caller to stay on the line, but that the hold time was exceptionally long. After staying on hold for over 45 minutes several times he was either transferred to people from another country that he couldnt understand, or they couldnt understand English, or that transferred him to another department which immediately disconnected the call hed been on for so long. This happened repeatedly and when he finally got someone who he could carry on a full conversation with and explain the issues, this person was no helpful at all and kept trying to tell him that we waited too long to request a refund!! All his calls were placed over the course of April and May, so when LG was at fault for not being available to even hear our issues, that was truly insulting.I finally started sending messages on LGs website and kept getting inane requests for various items (like the dates of every time we tried to email/call LG and why we didnt request the refund at that time...). The people I corresponded with: Christifien in the regular Customer Service department, Tori, Craig in the Presidential Escalations department (who responded to my separate messages to the President) all gave me the runaround and I had to keep sending messages to follow up, since they were hoping Id just go away... Last month I received a check in the amount of only $150.00 with no letter or apology or explanation, but this didnt even cover half of the expenses that were incurred (Id clearly noted in multiple emails/messages that over $300.00 was lost due to this: All the food in the defective LG fridge had to be thrown away at a cost of over $200.00 and then replaced, plus the cost of the rental).I sent another message to the President, stating how insulting it was to receive this amount; I finally received an email from Laiken **, Presidential Liaison who was very condescending about the whole thing; her entire email message is as follows: This is Laiken with LG. I am sorry to hear about your refrigerator issues. I have pulled up the case number, and I see your unit was down for less than a month. Due to that we cannot reimburse you for more that the $150.00 food loss you already received. As for the part, the account shows the unit was repaired under warranty at no cost to you, but if you did have to pay for the part or labor please send me a receipt for the parts/labor, and we can reimburse you for that. Unbelievable; she made it sound as if I was supposed to be grateful that they installed the defective part without charging me for it or the labor to install it, even though it was, as she admitted, still under warranty!! I sent an email back asking her if she seriously thought a rental appliance store would just give my tenants a refrigerator for free to use while they were frantically trying to get someone to come out and repair the useless refrigerator, not to mention the costs associated with having the loaner delivered and then picked up after the LG refrigerator was fixed. I asked her Put yourself in this position - would you feel like you were treated honestly and fairly? That email was sent to her on 8/25/2020 without any response from her, so Im assuming that she and the President feel that LG is just the poster child for honesty and fairness.... All I can do at this point is advise everyone I know to NEVER purchase one of its shoddy products. Seeing from the other posts how LG obviously knows about their defective compressors, yet does nothing about it, and to top it off lacks customer service skills of any sort, I can only hope that my post here will help people decide against ever doing business with this despicable company. As others stated, even one star is too high for this company!

I purchased an LG washing machine in Oct. 2007 at Best Buy. The washing machine rubber seal showed signs of mold within the first 6 months. I was told to keep the door open, but with animals and children here, this is impossible to do. The smell of mold is not pleasant. In 2010, I began to have electronic issues with the machine flashing the code le. I had 3 service calls for this problem (August, September, and December of 2010). The service tech would check the machine and circuit board for each call. This cost me $68.50 per visit. The same electronic issue code, le, began again in 2011. I have had 2 service calls (March and December). The same fix it job checked the circuit board. Again, the cost was $68.50 per visit. Now, in 2012, I have had 2 more service calls (February and March) for the same electronic issue, which cost me $68.50 and $119.00 respectively, for labor fees, to have the service tech do a full load of laundry! I was told that I needed to put heavier loads of laundry? After the tech left, I did a heavy load of laundry, and the machine again flashed the same electronic code, le! I have another service call tomorrow. They will now replace the circuit board (for around $300.00), but they told me that it might be another problem, like the motor. The total cost is around $461.50. LG does not produce good products. My advice to anyone looking at this brand is the old saying, buyers, beware!”. Shop for another brand!

11/2014 I purchased a $4,200 door-in-door LG Refrigerator LMXS307765/00 from Home Depot. Frustrated by a tsunami of continuous problems with this product, that resulted in lots of spoiled food after the one year warranty expired. The whole tyranny of which is too numerous to state here, but suffice to say that I feel cheated. There should be real consumer protection laws in this country to at least slow down the abuse to consumers like myself yesterday 07/31/2017. Déjà vu my $4,200 refrigerator is not cooling again...

Bought this washer about a year ago and have had nothing but problems with it! If I could I would return it! It takes forever to balance, sometimes theres almost no water and then sometimes theres too much water! The clothes come out looking like if theyve been stomped on. I COULD GO ON AND ON ABOUT HOW MUCH IT SUCKS! DO NOT BUY THIS MACHINE! I REALLY, REALLY WISH I COULD RETURN IT!

We’ve had this fridge for several years. Have had multiple service calls for ice maker and the unit maintaining the proper temp. Don’t buy this brand. Customer service sucks in plain English.

We purchased all brand new stainless appliances including washer, dryer, dishwasher, refrigerator, stove, microwave oven. To our disappointment three of the appliances all have black mold. Just the appliances that have anything to do with moisture. This is not a healthy situation. Please see attached pictures.

This review was for model # WM0642H (approximately five years old, purchased new). The fill sensor failed, and when the recommended appliance repair firm ordered the replacement it was supposed to come with a new fill hose. It didnt, the part is apparently unavailable. They told me purchase a new washing machine.

I have had my LG fridge freezer for 8 years. A few weeks ago it burst into flames setting my kitchen on fire. I contacted LG who took all my details and a few days later they phoned to say that because of its age there was nothing they were going to do. They did not want to send somebody to check why it set on fire the reason being that they only had a responsibility for the fridge until it is six years old. They said that was a standard across all manufacturers. So if you buy an LG fridge please be aware that they only guarantee their products to be safe for six years. After that they have a buyer beware policy.

I have been very unhappy with our front load LG washer. It frequently leaves brown streaks and stains on our clothes and sheets. We cant get these stains out with bleach or other cleaning products even with multiple washes. Im sure the dollar value of ruined clothes and sheets is more than the washing machine cost! Imagine buying brand new clothes and sheets and theyre instantly ruined after one wash!Weve tried cleaning the inside of the washing machine multiple times with varying products. Weve also cleaned the soap dispenser and drain pump area. Weve spent lots of time trying to fix this, and we still get brown streaky stains on our clothes. It is very difficult to clean the drain pump filter area. It is so low to the ground that you cant get any item below it to collect the stinky water that flows out so it goes all over the floor. Were we supposed to install the washing machine on stilts?! The hose to drain the filter area has never worked. Its also very hard to clean the rubber door seal. We wipe it down after every use. It looks like some brown mildew gets stuck between the rubber seal and metal part of the door but its impossible to get to. I wish we had our old-school top loader washing machine.

We purchased our LG washer dryer pair at Home Depot around 5 years ago, and they has been working fine. Today we noticed the glass lid on the washing machine had spontaneously shattered like a car windshield might. It was still intact but had fractured into hundreds of 1/4 to 1/2 pieces. I contacted LG and was told that this was very rare and was directed to several authorized LG service vendors. A simple Google search shows that many people have had this exact experience with this very same LG washer model.It seems to obviously be a design defect, as it was not being used or touched when the glass shattered. If the glass had disintegrated into the tub I suspect the washing machine would have to replaced. As it is a replacement lid from Sears PartsDirect will be here in two days. In the meantime the lid was very simple to remove. What an odd part failure... LG should take responsibility for this problem for this model washer, which many people have experienced. I was lucky that more damage was not done.

We finally got the fridge repaired, it was the compressor, apparently these compressors are hard to get so that was the delay. The repair serviceman was very professional & knew what he was doing, had it working in about an hour .

We have had our LG refrigerator for only about five years. We had to replace the compressor 18 months ago when it conveniently went out on us a couple days before Christmas and now the compressor has stopped working again and we are relying on an old 40+ year old refrigerator in our basement to keep our food cold. I would never recommend an LG refrigerator to anyone. One more point we searched and searched for anyone to even come and work on the thing and waited more than two weeks for a service man. I’m done.

We had purchased both the washer and dryer at the same time from Lowes while building our home. I documented all of the steps we had taken and responses from LG on our repair. Went back to Lowes (where purchased from) and asked to talk to the manager. After showing him the paperwork and relating my experience he allowed me to exchange the both machines. The appliance manager worked with me and I picked out a Whirlpool Duet W&D. They scheduled a date to pick up the LG units and deliver the new Whirlpool units. I couldnt be happier with the Whirlpools, and received the difference in the cost back. I did initially call Lowes headquarters to ask if they would exchange my machines and was told that it was up to the manager at the store I purchased them from. I was very calm and respectful and had all of the paperwork to show the manager. They were really great. I will never by LG again.

I bought my LG washer, model #WM2016CW, on 5/17/2008. I have noticed all along that the clothes have this odor to them and then it transfers to the dryer but I kept doing the cleaning cycle and it worked for about a week then back to that smell. I tried every HE detergent I could find but the same results. But today was a whole new problem. I put the laundry in and went about doing my cleaning. I went down to the laundry room to change the clothes into the dryer and there was a mess on the floor; it was glass. I thought maybe a light broke but this was thick clear glass. I could not believe what I saw. The glass front of the washer burst into pieces and I had chunks of glass everywhere. The strange thing is that the washer had finished its cycle and the clothes were all done so this must have happened after the clothes finished. There was not a drop of water anywhere. I am still in shock that this happened but with LG anything can happen. I am told I will have to pay for a service man plus parts and LG will not give me any answers. They told me to call Sears, the place where I purchased it, and go through them. Sears gave me the runaround also. They told me that I would have to pay $75 just for a person to come out to look at it and then it could cost up to $350 depending on the cause. The whole door may have to be replaced and they have to try to find the cause which it sounds like they dont have a clue. So the washer is sitting in the laundry room and I am out looking for a new washer. I do not trust this washer at all after the explosion. I am writing my Attorney General and letting him know about this and many other things about LG products. I also own an LG gas stove. It is almost two years old and I have had LG people replacing the glass window. This has been ongoing since I bought the stove. There is a leak in the glass oven door and it just keeps fogging up and food particles get in between the glass door and oven door. What a piece of junk that cost me $1100. LG refuses to do anything about it so my husband and I keep taking the glass off and cleaning it and it is not an easy thing to do. I will never buy another LG product and I will tell everyone I know not to buy LG. They sent one guy over and he put the glass back wrong. All I can say is that LG is getting a bad reputation and if they dont get it right, then they will soon be out of business. I just finished reading 800 reviews of LG ovens and they were not good at all; most of them real bad. What is wrong with the LG company? Are they that stupid not to see what people are saying about their product? I will try to find a new washer made in the good old USA.

On 7-20-2010, I purchased an LG french door refrigerator, model LFX28978ST from Best Buy for $2,168. On May 26, 2014, I reported the failure of the unit to LG. I had an LG authorized service technician diagnose the unit, and he determined that the compressor has definitely failed, and that very likely, the entire sealed system had failed as well. He, while still in my home contacted LG and conveyed the information, but they stated they would seek replacement only of the compressor to be certain. After two days, I called the service organization again to determine when the repair would be authorized and made. They noted that no authorization had been received from LG and that I would be responsible for the full cost. Thereafter, I contacted LG and requested a service authorization. It was noted that one would be provided. Approximately two days later, I re-contacted the service organization regarding the repair. They stated that LG would not allow them to seek the part from their normal parts distributor, and that it must come directly from the company. They additionally stated that they had ordered the part from the company. When I requested the shipping and estimated delivery date, the service organization stated that LG never releases that information to the service organization. As a consequence, I re-contacted LG and requested the same information. The LG representative noted at that point that the part had been ordered, was in stock, yet had not been released for shipment. The representative added that they would seek to determine its release date and return my call. They did not. I contacted LG again to inquire of the part shipping date, and was told that since so much time had elapsed, I was being transferred to the defective returns area for resolution. Once within defective returns, I was provided a non-negotiable buy back of the unit at an LG depreciated price which amounted 67.6% of the purchase price, an amount which approximates to straight line depreciation for the period the unit was owned. Inquiring as to options, the defective returns area noted the only options were to take their offer, or wait for repair. I additionally inquired as to when the part would be shipped to effect the repair, and could not be given a time frame. Even when feeling forced into an untenable offer, the LG defective returns representative was able to add injury to insult, stating it would be 2 to 3 weeks before I would receive the check representing the buy-back. The approach LG has taken in my instance has the appearance of purposefully failing to comply with the repair terms of their warranty in an effort to compel consumers to accept a non-negotiable defective product buy-back offer. In my instance, I conceded under the duress of needing to replace my refrigerator. I will, however never purchase another product manufactured by LG under any nameplate (Sears, please take note).

LG French Door Refrigerator/Freezer- This is the absolute worst appliance Ive ever owned, and Ive owned a bunch. 1st year of ownership computer board failed. Over next 8 years 3 fans went bad - out of warranty of course. Plastic door edge strips both had to be replaced - 5-7 yrs as the doors wouldnt close completely. Ice-maker was a real piece of junk - always jammed up and never produced a decent quantity of ice. Finally compressor went completely at year 12. Average life of unit is rated at 13 years - almost made it! Also learned that few techs will work on LG or Samsung because these units are not designed to produce error codes for diagnosis of problems. Also keep in mind, LG was formerly Goldstar, a very poor quality South Korean electronics company that was rebranded to LG because of their terrible quality and reputation. Run away quickly - you have been warned.

Pump was replaced two times on machine within 6 years of purchase. First time it was covered under warranty second time not. Agitator eats delicates even though it is front loader. Otherwise it has great features and has a sanitary wash mode and drum cleaner mode.

So we bought a $2000 LB refrigerator stainless steel, French doors, water in the door, and freeze drawer. This fridge has been used literally for 2 yrs at most. Went to plug the fridge in and nothing comes on. Google this issue and its a known issue, need to spend $300.00 on the main board. What??? Plus labor... Poor quality. Called customer service and asked for some help not free but some help and was told to pound sand!!! Oh wonder why they have crappy reviews!!!

Just want to chime in here... I just googled I hate my LG refrigerator and am shocked to see so many people PUT OUT, financially, time-wise, logistically... for these EXPENSIVE refrigerators! I had a perfectly good ole side-by-side Whirlpool. Didnt like the freezer, too narrow, couldnt even fit a frozen pizza without taking it out of the box... you probably all know what Im talking about. So my husband buys me this (visually) great-looking LG French door fridge, Christmas last year. 28.8 cubic feet, white and sassy. Pattys in love! Supposedly $3000 but on sale for $1800 at Brandsmart. Still a pretty penny, and I added a 5-year warranty.Last month I was clearing dishes and walked into my kitchen and wiped out in a puddle of water, everything flew everywhere, I landed on my knee... awesome bruise! Lucky I didnt break my neck or cut myself on the wine glasses I was carrying that went crashing to the floor. Angry much? How do I summarize this quickly? Cant! It took two weeks, scads of phone calls (of course ALL calls are taken by someone in Asia and the voice recognition software doesnt recognize the word refrigerator more than half the time and there are no options to actually press a number button)... I lost most of my food, lived out of a cooler, constantly buying ice... when the local fridge repairman came he was GREAT but said it needed a new computer panel. Fine. 3 days later, computer panel installed, fridge working again. More phone calls, claim filed, fought for $150 food reimbursement.STORY OVER? NO! Its happened AGAIN! Puddles on the floor, melted frozen goods... and I am... well, Ill just be nice and say upset! Of course LG is SO SORRY, MAAM... we can get someone over there in 3 days! I must confess to yelling NO WAY! and today (its Monday 10/22 & the fridge started plotzing on Saturday) my friendly repairman came a day early because I WHINED on the phone this morning to them.NOW I NEED A COMPRESSOR! Back to cleaning out freezer and fridge, living out of a cooler and trips to get ice. Should have one in 2-3 days. Somehow this doesnt ease my mind. Ive declared to LG Im telling everyone I know to never buy LG appliances! They dont seem to care... probably because theyre safely 5000 miles away from me! ;o) Enough said? Thank God I bought the warranty because nothing out of pocket yet. I might go ballistic if I have to pay anything for my 10 month old fridge. Looks arent everything! Sorry I broke up with you, Whirlpool! Good luck, everyone! Thanks for reading my novel!

I purchased this LG washing machine, Model WT1101CW on May 29, 2014, from Best Buy. It was a replacement for my 20+-year-old Sears Kenmore washer. The LG machine does not clean my clothes because I believe, it does not supply enough water. I called LG to complain and was asked if the water supply line was metal or the flexible hose. My reply was metal, so LG told me it may help to replace it with the flexible! LG/Best Buy installed the machine, it is their responsibility to provide the suitable hose. However, was told that they would not pay to replace or reinstall. I was also told I may get more water if I washed everything on the Bulky cycle. Bottom line, my whites are dingy, my wash clothes sour after 2 uses and customer service stinks. DO NOT PURCHASE ANYTHING BRANDED LG.

We bought our LG fridge (model # LBC22520SW /03) new back in 2011 (it was on back-order at the time, because apparently many others were duped into purchasing this piece of junk). It is now one year old. I never knew an appliance could simultaneously be so cheap and yet so expensive. The first time I had to call the repairman was three months after the purchase (he didnt even call me back until two days later; by that time, I had fixed the stupid thing myself). The problem, ironically, is that the freezer fan cannot operate under cold conditions. We cant use our ice maker or it will make the fan freeze over, which in turn makes the freezer and fridge stop working. But it doesnt stop there! If we fill our freezer 1/4 full with food, it makes the freezer too cold and the fan will freeze over, and again the fridge stops working. But wait, theres more ... Weve now lowered the freezer temperature to its lowest setting, but apparently thats still too cold for this cheap fan to handle. Thawing the fan with boiling water has now become an activity that we must do twice daily. Weve lost hundreds of dollars worth of food, not to mention the overpriced cost of the fridge to begin with. Do yourself a favor and dont buy an LG fridge!

We purchased our LG LFX29945ST refrigerator in June of 2014 and started to have major problems in December with the refrigerator compartment freezing food. We had the temperature set at 45 degrees and it was still 30 degrees inside. Called LG for service and got terrible support. We made several calls, got disconnected/hung up on once. The smart diagnosis showed we opened the refrigerator too much (we have a family of 5 so it gets used a lot). They tried to tell us it wasnt level, but the level showed good. Lucky for us we purchased a warranty via Lowes. Lowes sent a service person out and he would sit on hold for 20-30 minutes to talk with an LG tech. Service replaced the whole inside back panel with the air control doors and thermostats along with the control board. This repair caused the refrigerator to not get cold at all. Tech came back out and was told by LG support it was the wrong control board that the LG tech told him to order. Another week later the new control board comes in and its freezing food again (temp between 28-30 degrees). We been unable to use the refrigerator for over two months. Tried to do a review on the LG website and they denied it. I guess that is how they get such good reviews by rejecting the negative ones. I cant believe that I spent over $2,000 dollars on a refrigerator that I cant use for food. At this point the Technician and I are both very frustrated with LG and still trying to resolve the issue. How can a consumer get a bad appliance replaced?

We purchased our fridge in July 2016 and have experienced issues at least twice a year since. Everything has been replaced to include the compressor. It has totally ruined me from purchasing another LG product. Life’s not good with this purchase.

I have a 2-year-old LG Dryer. Not long after I bought it, it started catching clothing articles on the dryer filter at the front of the door. My clothes are getting ruined. The dryer will twist all the clothes together and the piece of clothing that gets caught, will stretch out or rip. I have already replaced a filter that cost $30, thinking it was a defective filter (not warranted). I know LG is aware of the problem, because when I called the manufacturer, the salesman admitted that people were having that problem. I want a refund. I will have to buy a new dryer. By the way, one of the bars inside the drum fell off. Now, I will have to call a repair man, stay at home all day to wait for him to come look at it, order a part and then when it comes in, I will have to stay home all day to wait for him to come back and fix it. I am so sick of spending my energy on this dryer.

I bought an LG refrigerator SS MODEL # LFX25991ST/05 Serial # 310KRRE1K246 in March 2014. It started freezing the vegetables and there was ice behind the right tray. The freezer begin to melt everything on top shelf of freezer. I called to get it repaired and after I think it was about 2 weeks a repair man came on Nov. 2. (I think his name was Keith.) He ordered parts and came back on Nov.12 and put the one part in and said he made sure the refrigerator was reprogrammed. He had ordered a new cover dispenser because the one on the refrigerator had turn black but they had sent the wrong part so he said he would be back Nov. 23 to install it. That evening when I started to get water there was Er under the word refrigerator and rf under the word freezer. I couldnt get water or ice. I unplugged the refrigerator and plugged it back in and it started to work. Every time I go to get water I have to do the same thing. I called back thinking it only needed to be reprogrammed again but couldnt get them to send someone out because the man who came the first time was scheduled to come back on Nov.23 even though I was told that someone would come on today Nov.19 but didnt show. Now the freezer keeps thawing and refreezing the food. The refrigerator will cool but not get cold. I have lost so much food not once but twice. Your service is very slow and your product is very poor. I will never buy another LG anything.

The first time we had a problem with things in the freezer not staying frozen, the fan in the back of the freezer had to be replaced. Cheap little fan motor for such a big unit. Now we are having the compressor replaced, everything melted in the freezer and the refrigerator section was up to 50 degrees where it should be 33 degrees. The unit is a French Door unit and we purchased it May of 2013. I feel it should have lasted much longer than it did. It seems to me they dont make any thing to last these days, and the price is out of sight.

Purchased May 2016. As others mention here, started failing a few months ago by not making ice. Now not cooling as expected. LG CS asked for a service call $110 to tell me the compressor is bad and that I am out of warranty. They told me the compressor is warranted but I would have to pay ~$500 for installation. After they forced “The Hulk” out of me, they asked me to upload my invoice and they were going to request full warranty coverage. A week and multiple calls later, no resolution. I paid little over $3k for this fridge, expecting at least 10 years out of it. Please avoid this company...

I ignored the reviews that said the front load washer leaks. LG will not cover the leaking door in the WARRANTY. It’s a handsome machine, looks great, washes well - but have a rag, sponge, or mop handy because the DOOR LEAKS. MY WASHER IS 6 months old. We have done around 8 loads of wash. We are a couple with no children yet, so we dry clean most of our clothing and have little to wash.The first time it leaked I thought it was a fluke. The second time I ignored it. This machine is pricey and for the money, you should get a PERFECT MACHINE! I am warning people to read reviews then ask a few sales people if the door leaks and they will tell you, YES IT LEAKS. IF THEY SAY IT DOESNT, GET IT IN WRITING! Until LG deals with this problem, they shouldnt be allowed to sell this washer. The puddle gets bigger with each load. I wonder when the floor will be covered with water. We clean the door, the rubber gasket and dont pack clothes into it. Our other front load washer by a different manufacturer does not leak and we have had that pair at our summer house for eight years with no problems. Dont waste $1000 Dollars on a machine that leaks because Home Depot and LG will not help you. LIFE’S GOOD WHEN YOU PAY FOR SOMETHING AND IT WORKS!

Our two month old LG Microwave Oven Model LCS1112ST bit the dust yesterday and I immediately contacted LG Customer Support. After jumping through all the hoops sending them a receipt, proof of damage, etc., I was expecting my $ back since it had a one year warranty. I received an e-mail saying in order to process my claim, I had to buy another LG microwave before they would consider any refund. Completely unsatisfied with this nonsense, I called and spoke to a gentleman that passed me on to supposedly the supervisor. She said that we were to send a letter explaining why we bought a GE microwave instead of an LG microwave along with additional documentation. Why would I buy another LG product? LG does not stand behind their warranty! DO NOT buy any LG product! They simply want your $ and they do not care about customer satisfaction!!!

I bought top-of-the-line LG kitchen appliances. I have had the repairman out on each 3 to 5 times. I had the standing range replaced because it turned on and locked down itself. The microwave has been repaired so many times that it cant be repaired again as the mount has been compromised. So I live with it not working. It seems they didnt properly seal it and moisture from cooking takes out the electronics. Life is not good with LG; it is ghastly! The worst part is, no one cares.

LG Top Load Washer Model WT5070CW Junk! I cant believe with all the complaints listed here for all the same problems, a class action lawsuit cant be generated. I am now part of this long list of dissatisfied customers. Rust around the bleach dispenser, ruining clothes (this is supposed to be acceptable?). Replaced a plastic coupler for $225 two weeks ago (hmmm... There are only two LG tech companies within a 50 mile radius of our home). Now, another problem, I am told my software has to be updated with a new main board and I need a new clutch. By the time Im finished, I can purchase a new (American made) machine. We are empty nesters, have very little laundry and the machine is 3 years old. It is a piece of crap. I would never recommend purchasing from this company. Terrible out-of-the country customer service offering very little help - not to mention a horrific language barrier. It sounds like they read a script and say the same things over and over offering no resolution. In fact, Ive called twice in one night and have gotten different answers from the CSRs. Buyer Beware!!!

We have had our French door refrigerator for 3 years and I have had to replace one inside bin two times, two different bins, one on the left and the one on the right. These drawers are not made strong enough to accommodate someone like me. In a hurry, lots of food and shoving food in the bin.

Bought new supposed to be best top load definitely not cheap, but recommended by Sears as the best. Definitely not have had continual repairs. First, UE always popping up, then spin cycle took 2 hours and clothes wet, now just never finishes, let run 2 1/2 hours then went to laundromat to finish. Never again LG.

So I decided to trade my Maytag washer in for an LG because Maytag kept breaking, 4 times in 4 months but washed clothes amazingly. Anyhow, my 6 week old LG washer sucks. My clothes do NOT come out smelling clean. Why? My washer does not have mold. Not does it stink, my clothes just dont smell fresh. This washer is ruining my stuff with a stink. They smell better dirty. What is wrong? What can I do? I tried doing everything, cleaned everything, changed detergents, everything. Please help.

Wave top load washer - When I first got the washing machine it bounced all over the place so the LG tech said it needed a level platform. Got it a level platform then the recall came since then. Every load gives a UE code and keeps putting water in and trying to run through so this is not efficient at all. Its using more water than the old machines. The bleach holder is rusting out but cant be fixed because LG says thats cosmetic. I believe thats poor quality when so many people have this problem almost 2000 for washer and dryer and I would truly love to get my old machines back, ugly, mismatched, but worked much better and my clothes didnt stink.

We also splurged and purchased the LG combo after being told they were the best. We had them 4 months and the washer began to leak. We had the service people out 7 times. Of course, it would not leak when they were here. We also had the disgusting odor and high-pitched scream when filling with water. The service men informed us that it could no way be their problem--it had to be something we did. They also had no idea how to get rid of the smell. We were still under warranty at the time. I had to keep taking off time from work to be here when they were here. The last time they were here, though, I walked in on one of them talking to their dispatcher complaining that they had been here several times and they were making no money on this call. Isnt that great? I have a faulty washer and dryer and they are worried about money? What about the money we spent on these relics? Needless to say, that was the last time they were here. I just happened to ask a sales lady at Home Depot about the odor and she told me about the front panel and draining that tube and actually running Clorox bleach through the machine. She also said do not use Downy whatever you do as it builds up on the drum and does not come off and always leave the washer door open. But, now, there’s a new problem: the light never goes off in the washer. It used to. I emailed LG and their response was you need a service call. Are you kidding? If there is a class action suit, I want in. I have not talked to one person that is happy with their machine!

Purchased an LG Smooth Surface on March 17, 2013 new at Lowes. Today, none of the burners or the oven will come on. Contacted Lowes and they said it would be 21 days before a repairman could look at it and determine if I could receive a new stove... or I would have to have at least 3 repairs before replacing my stove. You buy a new stove... so you do not have this problem. Very, very dissatisfied.

We had a kitchen remodel in November 2009, we purchased all LG appliances. My LG convection oven has been serviced 3 times for the same exact problem. Error: F-9, the thermostat will not heat the oven. Obviously there is a problem with the oven and it should be replaced. The model cost over $1800.00, and I thought that LG stood behind their product. The oven (wall unit) is just 2 years old. I also have an LG dishwasher, which was serviced because the motor went out the first year.

LGs 2 year old dishwasher nearly burned my house down then they quietly closed 6 cases I opened with 6 representatives to discuss the matter along with the damage their dangerous equipment caused. On the 6th attempt, I asked the representative if it was normal for the previous 5 cases to automatically be closed without any communications, she confirmed it was very odd and she never saw that happen before (all calls were recorded). Additionally, both racks rusted through after 2 years of use. LG agreed to send replacement racks since it was under warranty but they were never delivered. The LG dishwasher also created water damage under the counter, which resulted in a 6 crack under the counter.The root cause was the result of extremely poor engineering by LG. 1) Poorly designed seal which didnt use common design engineering knowledge, 2) an extremely poorly designed latch design, which places a hole in the latch an inch away from the poorly designed seal. The major safety hazard here is that the hole in the latch provides a direct path to the electrical switches in the door latch assembly. These issues are further discussed below.I originally provided LG with a video showing how their dishwasher shorted and burned at the LG dishwasher door latch switch. I discovered the melted door latch assembly and exposed shorted wires because the dishwasher smelled like it was burning. They clearly have design and quality issues. The risk is too high to ever consider an LG appliance again. I also have a 6 month old LG refrigerator and the compressor is occasionally making loud noises... more quality issues with another LG appliance. I also had the V20 for two years. It was a horrible phone. LG provided infrequent updates. So glad I returned to Samsung with the Note 9 and now the Note 20 Ultra... anyways...Here is the video showing the charred and melted door latch after it nearly burned my house down. I also included a second video to diagnose the issue, since there was no longer power to the unit. **. I bought their control board (potted PCBA) for about $200 and a door latch assembly with the correct switches. After installing the new board and latch assembly, I learned that the dishwasher seal suffered from excessive compression set due to a poor mechanical design by LG. Compression set is when the rubber remains compressed and doesnt return to its original shape. This typically occurs when rubber is compressed at more than 50%. The problem can be easily avoided by limiting seal compression to a maximum of 50%. This is basic design engineering knowledge but apparently, LG failed with that very trivial design requirement.In addition to a poorly designed seal, it turns out that my house almost burned down because of a really, really bad LG latch design where the latch opening created direct access to the electrical switches. This is a major safety hazard because the seal preventing water from leaking is about an inch away from the switches; this creates a direct path from the seal to the switches. Water was leaking through the top of the seal and directly through the latch assembly and into the switches. The distance from the seal to the switches is about 1-2 inches so if it leaks, it can cause a fire. The same issue was going to happen again if I continued using the dishwasher. At this point, its clear there is a safety hazard. I will likely start connecting with class action law firms to take further action, since LG continues to quietly close all cases I opened to discuss the matter.It is incredibly alarming that LG would learn of this information and choose to quietly silent my cases. It seems like LG doesnt care about the safety of their customers since they have not responded to my very troubling concerns. Im sure this will elicit a canned response from LG and a request to settle it privately. However, it is troubling that they wouldnt want to make this issue well-known and have a safety recall. My house almost burned down and they quietly closed 6 cases I opened. LGs behavior is beyond unethical. Its also beyond negligent. It seems like it approaches criminal. I can only imagine what other safety hazards they are covering up.There are so many horrible reviews and stories from so many people about LG. I had a bad experience with them last year, which led to me buying another refrigerator after less than 2 years of having the new refrigerator... which also has problems. At this point, maybe I should notify the major retailers of the need to have a safety recall. They may not care about their customers, but they will care about the cost and brand issues associated with a major safety recall... especially when they tried covering it up.

My husband and I purchased what we thought was a beautiful new Refrigerator but after only exactly 3 yrs we werent very happy. Everything in the freezer defrosted and the coldest the refrigerator would get was 40 degrees and the freezer was 20 degrees. We needed a new compressor and dryer both of which were covered under warranty but the service call and labor cost us $400.00. Not happy.

I bought a LG electric dryer DLEX3250W Dec 21/14, and on Dec 30/16, the motor that turns the drum. If it hadnt been for the observant person placing the clothes in the dryer, it would have caused a fire. The element was working on high heat. The dryer cost was over $700 and had to be replaced or fixed. Not impressed with this short life span of an LG dryer.

I guess that judging by the other microwave reviews, I shouldnt be surprised that my first-ever LG product wasnt any good. We purchased a new house in May, which included a new LG microwave that was purchased/installed in April when the kitchen was remodeled. Last week, the microwave just completely stopped working, and when I called LG, none of the troubleshooting solutions worked. Their response was that they needed a receipt to look at it and repair it. However, the previous owner did not have the receipt. I told them that I knew for a fact that it was purchased in April. Regardless of that, its manufactured date was May 2011, so shouldnt they be ashamed that their product only lasted 1.5 years from its manufactured date? Instead, I now have to contact the people we bought our house from and ask them to call the store they purchased the unit from and find the receipt - wasting everyones time. Products break, I get that. But its the fact that it broke within 1.5 years of its manufactured date and that customer service was awful. I will never buy an LG appliance again, and Ill pass the word along to my friends.

Purchased LG Fridge December 18, 2015. The fridge broke down June 2019! The product is less than 3 1/2 years old. Had to throw all of the content within the fridge and freezer $500 in groceries. Customer service experience was so stressful. Customer service department for LG Canada is located in Panama. The customer service representatives lack experience, cannot answer any simple questions. They put the customer on hold for a very long period of time and most importantly the customer service representatives are NOT FLUENT IN ENGLISH!!!! The conversation was very, very difficult. I would never purchase a LG appliance. Caution when purchasing.

I think the LG refrigerator, and the brand is high quality, readily available and also presented value. I think the brand is close to whats considered as luxury at a price that doesnt represent luxury. I think its a great, everyday appliance for families and single people such as myself. Stays up to date. Id personally leave what I had as is. If Im the brand Id stay that way as well. If they want to be with Meile and Viking, maybe up the luxury and modernize the look ever so sightless and charge a higher price. For me, the brand is pretty much ideal. I chose LG because I thought it was a good choice to be in the middle of tiers that include Frigidaire and some and the top which includes Viking and a few. I think the brand presents excellent value, overall.

We purchased this dishwasher from Home Depot on 10/20/2014 and we have had problems since purchase. The dishwasher just doesnt clean the dishes. It is a water saver dishwasher but it doesnt have enough water pressure to clean the dishes. After a huge runaround with Customer Service we did receive a full refund but what a hassle. We also have a LG refrigerator which we had to replace the ice maker within a year of purchase. While these products look good on the outside their engineering needs help.

Many service calls since August, you have to wait all day onset time. No one shows up, several repairs, several visits and calls because service said not under warranty and LG said was reschedule and last 3 visits same thing, won’t order parts, said have to pay for it. Now had second fire with stovetop coming on with no one home and house full of smoke because something was on stove. Now want replaced and something done about smoke damage.

Washing machine self-destructed after 1 year 8 months. My washing machine destroyed itself while on the spin cycle, ruining the washing machine and damaging the adjacent walls of the laundry room. It has been two months, with weekly follow-ups to LG and no progress toward even looking at the machine. This is clearly a manufacturing defect, not a warranty issue. I would strongly discourage purchasing an LG washing machine. I replaced the machine with a Samsung which has performed well.

We purchased an LG washer. I love the fact that without the middle paddle you can wash large items like king size spreads and comforters and all the clothes actually are treated more gently. I do not like buying new if the old is still working. Being able to get parts and having really good people who can and will work to keep the old model going. Regular repairs is a nightmare. Been there and done that, days without your appliance and you have to wash most days to keep the family in clean clothes and towels etc. Also low quality construction, which usually means noise pollution and the appliance walking all over the floor or pulling loose from the connections and the room being flooded. This LG washer that I bought was the same price as for the Maytag that I had purchased 20 years before. It is high quality construction, stays where it is supposed to when it spins. Large size drum that washes very small loads with much less soap and water, or very large items like winter coats, king size bedding, comforters, etc. One thing I do not like is that everything rinses in cold water no matter which setting you use, and I like to be able to decide what temperature I want for the wash cycle and the temperature I want for the rinse. But all in all, that is the only thing I do not like about these computer controlled washers.

LG dishwasher LDF55545ST - Have called LG several times but they are absolutely no help at all. The dishwasher is stuck in sleep mode. The tech that came said new control panel. Lost receipt but have cancelled check showing purchase but they will not cover warranty. Also they are sending me extended warranty service plans to buy but wont honor existing warranty. Sorry product and customer service. I will never purchase LG again and do not recommend their products.

I purchased a LG electric range Model No. LRE30453ST on 11/25/2011 for $885.90 from Home Depot. Unfortunately I hardly used the oven to realize I was sold a defective range. The electronic control pad does not work for any of the oven options because the start sensor is defective. I called both Home Depot (Store 2901 - 228-867-9925) and LG (1-800-243-0000) customer service departments. I was told by LG they only have a one year warranty on their products and Home Depot told me that they only have a two year warranty period. All I know is that I have basically a new appliance that took me 1 years to pay off and it is now nothing more than a decoration taking up space in my kitchen. Shame on LG Electronics and Home Depot for selling defective appliances. I make just a little over minimum wage and have no way to purchase a new range. This makes me so mad. I have had ranges that lasted over 20 years and now my range just sits there doing nothing!

I purchased this dryer a year and a half ago. The problem that we have been encountering is that the clothes or bedsheets we dry always get caught in the lint trap. They will spin around each other, twist each other, stretch out and each time just makes it worse. It has ruined a lot of our clothes already since then. Worst of all, when I did my last laundry drying my bedsheets recently, I found the dryer door wide open by itself (no one touched it or opened the dryer) and all the sheets are all tangled up and twisted giving me more work to do. I was so shocked to see this. One piece of advice, never leave the dryer unattended if youre drying anything. Such a lousy product. Not worth my money. Too scared for my older children to use this when I am not around to supervise them. I am honestly not happy and dissatisfied with this product.

We have had our LG French door refrigerator for 5 years. We paid $2,000 plus for it. It is now useless. We cannot get anyone to work on it. All the appliance repair places say they will not work on them. The companies LG recommended cant buy parts because their account is on hold. Got a repair estimate today for $1,200 and he said we had to buy the parts ourselves. LG will not sell us parts. We still had to pay for the service call. We have lost most of the food in our refrigerator over the last 2 days. Please do not buy LG.

If you want to throw your money down the drain just buy this washer. It has been horrible from the day we bought it. The guarantee means nothing, they want the owner to repair it themselves. I have had at least 10 washing machines in my life and this is hands down the worst.

I bought an LG refrigerator and it broke, and I had a horrible experience. The customer service people were polite. But the whole system is not set up properly, so they could not fix my refrigerator for three weeks. And no one can live without a refrigerator that long. So, I had to buy a new one. And I didn’t go with LG. My LG was a two and a half year old refrigerator. Nobody spends $1,800 every two years. While it worked, it was good. We had no problem. But once it broke, the maintenance support was very bad. And I was not the only one. There were reviews after reviews about people having the same experience with getting the repair done.

LG Refrigerator - French Door, Bottom Freezer - The compressor gave up the ghost 6 1/2 years in. We had hardware issues with the ice dispenser twice during that time. The compressor was $450 for just labor to fix it. Ive had Whirlpool units last 20 years and longer. This is a junk product. Buy something else.

We purchased an LG range and it was delivered on Dec. 14th. When I tried to convection/bake something at 225 degrees, it automatically went to 300 degrees. I tried putting a lower temperature in and the same thing happened, jumped right to 300 degrees. I called customer service and they told me that it needed to be serviced and set up a technician to come out on the following Tuesday. When the technicians came out (who were very unprofessional and unskilled), They replaced the main electronics panel. The oven still did the same thing. They called technical support at LG and the technician did not know why it did not fix the problem. He went to LGs test kitchen and found that all ovens of this model only convect at 300 degrees or higher. After speaking to a manager, LG informed me that there is nothing they can do and couldnt tell me if they have any oven brands that convection/bake below 300 degrees. The manager actually hung up on me and did not transfer me to anyone who could give me this information. My question is..... has anyone had this problem with LG ovens. Do other brands convection/bake below 300 degrees? We had a Hamilton beach countertop convection oven that would cook at lower temperatures. Is this just a feature on full size ranges?

I purchased my LG refrigerator Lfx31925sw/00 in 2012, paid 2700 bucks for it from Best Buy. After about six months I started to have problems with it. I called LG and they did some repairs on it. It worked for a little while. They had to come back out to do more repairs. This went on several times until the warranty ran out so I had to purchase a second warranty and finally LG sent another company out to work on it. They had several tries at it. Now that warranty is up and still not fixed I try to call customer service. They put me on hold over one hour, they never answered the phone. And to top it off this refrigerator is involved in a class action suit which hasnt helped me. Here it is 2017. This Refrigerator is a Korean company. Must be North Korea. All I can say is DO NOT BUY LG. You will regret it.

Ice had a bad taste and when delivered the guys replaced the water line to the refrigerator. This is causing the problem. The LG service guy said he could not replace the line. Now if I want it fixed Id have to call a plumber. There was nothing wrong with the copper line they replaced but now we cannot use the ice maker. Makes no sense--the delivery setup guys should have never replaced that line.

Steam washer Model #WM2688 - My son gave me an LG Tromm washer and dryer set for a Mother’s Day/Birthday present in 2008 and I was thrilled! In the beginning it was so quiet I wasnt sure it was running! About 6 months ago I noticed it was getting a bit noisier. Then it suddenly started rocking during the spin cycle. My husband checked it for level and it was perfect. We manually changed the spin cycle to Medium in hopes it would no rock during the spin cycle. It got progressively louder as time went on. I want to add that there are only two of us and we do 4-5 loads of laundry per week. This machine was not working hard for us. It finally began making a different sound and was getting even louder. I called for a repairman. He tried out a couple of cycles and said, Your bearings are going out. I asked if that was normal, for a 7 yr. old washer and he said, “I see it all the time. Sometimes at 5 yrs. and sometimes at 10 yrs. When I asked what it would cost to repair he said he would write out an estimate for me. When he handed it to me I thought hed made a mistake. $829.22! Its a $900.00 machine new! He then said he wanted to look and see if anything was under warranted. The stainless steel drum had a lifetime warranty so my bill dropped to $531.20. What kind of a company sells a machine that much to repair? Repairman told me that he sees this all the time and rarely does anyone pay to have them fixed. I dont consider a $900.00 washing machine exactly a throwaway! I am thoroughly disgusted with a company that continues to build a product with a known problem leaving its consumers to pay for it! I WILL NEVER BUY ANOTHER LG PRODUCT. I will also make sure that no one that I know doesnt either.

I THOUGHT I did proper research on dependability, etc., but boy was I wrong. After one week of use, the circuit board on the front-load washer went out. I called LG and the (2) reps I spoke with spoke VERY broken English, gave me a case # and told me to call a local appliance service for repair. That service took 10 days to get to my house, looked at it for less than 5 minutes, was rude and asked what we expected him to do as we had the units stacked (appropriately per the manual), said he needed to order a circuit board and would be back in touch. A week later, no word, I called the service facility and they now scheduled for yet another week out - three to four weeks for a repair? We previously had Maytag and Whirlpool front loads, left them at houses we sold, and are sooo sorry we didnt go back - LOVED our previous units, especially the Maytags, and it was local, English-speaking service. RUN AWAY FROM THE LG DISPLAYS...

Oven heats unevenly. Have to rotate food during cooking to ensure even browning. Discovered today that “easy clean” is not the same as self-clean. The easy clean feature is absolutely worthless, like trying to clean grease with lukewarm water. There is no self-clean option on this oven. I definitely should have done my research before purchasing!!! Biggest regret of my kitchen remodel.

We purchase a LG French door Refrigerator 2 1/2 years ago. Very expensive - top of the line. The compressor went bad and to get it replaced would cost $600 plus would take 10 business days to ship it. I called LG and was treated very poorly by customer service - didnt care and nothing they can do. I would recommend NEVER buying an LG appliance. I never will again. Horrible quality. Horrible customer service. What a shame.

Hi, we bought a french door LG refrigerator 2 years back and started having problems with freezer from year 1. After many calls we had a good service rep and fixed the problem. He was the best. We didnt expect problems with the LG fridge this soon but glad service Rep took care of it.

Will never ever purchase another LG appliance. Immediately, within 6 months, had to have the freezer door replaced because it froze up. Thankfully it was still under warranty. Within the next year.. ice maker continues to freeze up and unable to remove ice box. So sorry - not under warranty. Thankfully we were able to dislodge the ice maker and it functioned again for almost 6 months. Again - frozen/locked up and unable to remove the ice reservoir the 2nd time. Cheap products and no customer support.

I have had my LG refrigerator just over 1 year and the compressor has gone out today. I can not get a repair person to even look at it, including those listed on the LG site, because of the issue with these compressors and the trouble getting parts.

Update 08/21/2019:After posting this review LG was quick to respond with to a private exchange to stand behind their product. We had several exchanges concluding with me sending them the details and invoice from the LG certified repair company we had used to assess the unit. Unfortunately after this exchange we have received no further communication from LG. They had stated they would stand behind the quality of their product however after more than 2 weeks of silence and a not functioning refrigerator I am losing confidence. I am disappointed that they set the expectation that they would help and then have failed to respond. Not only because I would like their help but I need to decide if I need to buy a new refrigerator. Ironically the short term solve has been to use a 20 year old Amana unit in the garage which has never needed any repairs. Maybe we should go back to a more reliable brand. Original review:We bought an LG refrigerator when we purchased a new home. 5 year and 2 months later the board has gone out, the fan motor isnt working, and our repair man says the defrost is also not working. To fix it will cost more than $1000 with parts and labor. Very disappointed to be needing a new unit after just 5 years.

The control panel quit while my laundry was running. I called a repair service and they couldnt get the clothes out. My clothes have been stuck in there for 8 days and its still got 5 or 6 more days waiting on part and repair appointment! Called LG and they said warranty did not cover the control panel. So I have paid after original purchase, service call, part and the cost of putting new part and loss of the clothes in it over $1,500.00! I also had a tv that lasted only 3 weeks! Last time I purchase LG and I wont purchase LG-made Kenmore products either (Sorry Sears).

I have to say that my LG model LFX25991ST top of the line French door refrigerator looks great. Unfortunately, it doesnt keep food cold. After just over two years, the compressor failed, the replacement of the compressor failed, and Im just hoping that I got a lemon and that Sears will replace it with a new non-lemon after Ive had my fourth repair call. Going without a fridge for 4 weeks now, and having food spoiled twice when it failed is not fun. I would think long and hard before buying another LG product.

Both my son and I bought LG washers. Bearings out on mine and cost to repair was equal to buying new washer. He had the extended warranty. Called the help line. Someone just kept repeating with a foreign accent, Only the drum (stainless will be around forever) and the motor are covered. My model had mold and mildew problems from the beginning. Now we both have nice dryers and will have mismatched washers. Beware! Bearings are not covered and you will have a flood, no washer, mismatched appliances, ruined flooring. Of course our State is not in the class action against LG. Guess where we would like to stick the stainless drum!

LG fridge LFXS29626S French Door - Remodeled our kitchen and got this new piece of crap unfortunately. Compressor went out 1yr 4mos. Not under warranty. Broke down 6 weeks ago. No fridge for Thanksgiving and looks like no fridge for Christmas. Dont get me started on the customer service. One rep told me pretty much to get over it, she was without fridge once for 5 mos. 6 weeks is nothing! They all act like theres something wrong with us for feeling that the service is unacceptable. And they continue to get away with it. Unfortunately all our new appliances are LG. We remodeled our kitchen 1.5yrs ago. NEVER AGAIN. Will LET everyone know about this. Going to ABT moving forward. They stand behind their products.

Throws errors LG refused to fix. 2 months old. 3 errors. Model WT7060CV: We purchased from well known retailer, upgraded all external hoses, faucet, etc. at time they installed. Within 2 weeks, started getting errors requiring reset, that worked, now at 2 months of light usage, vacation home, the error claims no water coming into tub. The symptoms however are conflicting: water fills tub and washes, then as it goes into spin, error thrown, tub drains, washer stops working, items in washer are wet. Now we cant get washer to work at all, the current error says requires repair person, we call retailer, they give us LG Customer Service, customer service tells us the problem is no water is coming into tub, I explained that was not the case and reiterated symptoms.We did video call with LG, they found no problem and said the hose must be clogged since no water was coming in. We said yes water is coming in, they said to clean the filters which required taking back off of washer but they wouldnt stay on the call to assist, I said water is coming in and seems odd that after 2 months the filters have to be cleaned and I am not comfortable doing this on my own, they said to stop repeating myself and hung up on me. They gave us 2 repair people in Seattle, 1 out of business, 1 never called back. I asked for repair services closer to East side because anyone further out wont drive to our location, they gave me 2 that are further away than first repair service. Retailer told us LG was supposed to call repair service not us.Now the retailer, who really has been super helpful is dealing with LG and is going to pay for an LG repair company closer to our location that is not on LG authorized list to go out to try to repair the machine. The retailer told me LG is extremely difficult to work with when issues occur with their products. Lesson learned. DONT BUY LG, I now have a shiny new 2 month old washing machine that does not work and neither the retailer or LG will take back. The good news... The dryer works fine. So far.

LG True Balance washing machine - We purchased this machine brand new and was told it was top of the line in terms of quality and capacity. It was also at the top end of pricing. We have been dissatisfied in every way. It takes hours to complete a wash cycle and the only chance you stand of getting through a wash cycle without machine stopping every 10 minutes and showing an error code is if you wash like items, ie only towels or only jeans... and then you still often times have to reposition at least once. Many times I cant get the load to finish and have had to remove and wring out by hand soaked and dripping items from machine. We have balanced it every way possible and done all recommended troubleshooting. Techs say just wash like items... not realistic to wash that many separate loads. Would love to hear if anyone has figured out how to fix this issue.

We bought this LG refrigerator Jan 21, 2012. It is the biggest waste of a thousand dollars we have ever spent. Last Labor Day it stopped cooling. Had to wait a week for a repairman. One took pity on me and told me over the phone to remove the back and dry out with a blow dryer. It worked. So now this Labor Day it wouldnt cool again. And guess what, had to wait another week. We decided not to melt the ice since we had a warranty. The repairman came, took the back off and fiddled around, said it was good and left. The fridge, still four hours later wont go below 40. We called the repairman. He said it is ok to put some food in. So we did, really fast. Now it is 50 degrees. Clearly we will be going back to coolers and five bags of ice a day again. We are so fed up. PLEASE dont buy LG. Not only does it not work well, but it dents if you look at it, and the little humidity control on the veggie bins snapped off the first three days. Just hate it. But it was the largest fridge that would fit through our small doors. So we had to buy it. PLEASE PLEASE dont make the same mistake. Now cancelling cats surgeries to buy another fridge soon. Sigh.. Anyone know a brand that works?

Ive read so many negative reviews about LG refrigerators not working that this seems superfluous but I need to vent. We purchased a side-by-side refrigerator/freezer 3 years ago during a kitchen remodel. It is a counter-depth with water and ice in the door. About 6 weeks ago, the refrigerator stopped cooling. We put a thermometer inside and the temperature was 57 degrees. We contacted our retailer, Abt, who immediately sent out a tech person and determined, with the assistance of LG tech, that the freezer fan wasnt working. The part was ordered, new fan installed, and the refrigerator temperature remained at 57 degrees. We called Abt again, tech came out and again, with the help of the LG tech, determined it was now the refrigerator fan. Part ordered, part replaced, temp still 57. Abt ordered a new control board, at the suggestion of LG tech, part ordered, couldnt be installed because it was the wrong part.We finally contacted LG. After long waits, requests to speak to managers, etc., we were finally referred to their Executive Services. Im guessing that this department handles difficult situations (or difficult people, although I havent been difficult until now, 7 weeks later). LG sent out their tech. Tech announced that the refrigerator was installed improperly because it fit too tightly in the cabinetry. Ok, this is a counter-depth, built-in refrigerator. Huh?So, LG Executive Services was called again. We asked for the installation manual and were directed to the online version. While the Exec. Services person (Tish) was on the phone, we read, aloud and together, the specs which stated the unit needs 1/8 on either side and minimum of 2 from the wall to the back of the refrigerator. The unit was installed properly. Tish insisted that it isnt and made me wait while she chatted with Engineering. Apparently, Engineering stated that there needed to be 1 on top for air flow. I asked Tish how I would have known that since its not published in the installation manual and I want a copy of that. 8 days have gone by and Ive not received anything. When I followed up today with Jenna, she said that, because I filed a complaint with the Better Business Bureau, the engineers will send the info to the BBB and they will respond to me. REALLY???Between the dates of April 4th and today, April 11th, Ive exchanged 12 emails with Marianne, at Executive Services, to no end. LG tech came out, again, with a 2nd tech at 7:30 PM! After much discussion, they determined it must be the control board or the sealed system. The control board was ordered and installed. Our interior refrigerator temperature is now 61 degrees from 57!! What a joke. So... today I spoke to 3 people at Executive Services: Tamica (totally useless), Willie and Jenna. Jenna seemed to at least want to do something. I shared that our daughter is getting married in 4 days, we are having a 40 person brunch on Easter Sunday, and I have no freaking refrigerator.The latest is... Jenna contacted the Tech Department and they want to put in a datalogger to clarify the issue. I asked what that meant, she didnt know. I asked how long it would be in the fridge, she didnt know. She said she sent an email to the tech engineer, tech manager, and Tech Support manager asking these questions. Do you think the problem with getting anything done has to do with too much weight at the top? Anyway, we have an appointment Thursday so the tech can put in a datalogger, whatever the hell it does.I cant even describe the frustration and anger held towards this company. I would have given them a 1 because, obviously, their products arent meant to last, but some of the folks at Executive Services and our tech have been nice and most seem to want to help. I wouldnt recommend LG products to anyone, ever, unless they want to be totally frustrated and throw money out of the window. Our previous refrigerator lasted 19 years and it was a Whirlpool... no brainer.[Updated on 04/20/2017] Felt my previous review needed updating and lowered my rating from 2* to 1. I still dont have a functioning refrigerator. Jenna, at LG, promised the datalogger, which never happened. After she contacted their tech people, they deemed my refrigerator installed improperly, again, and said sorry, we cant help you. So, after sending out their techs 4 times, replacing the motherboard, ordering the sealed unit, this is their decision? The unit is installed in accordance with the installation manual on line. Their engineers came up with different specs. Coincidentally, their cant fix it edict came on the heels of my response to their response to my complaint to the Better Business Bureau. Hmmmm... After reading the 1700+ complaints about LG products, the majority being refrigerators, Ive decided to take this further. I am contacting my local news station, newspaper and the Attorney General, if need be. PLEASE... EVERYONE WHO IS OR HAS EXPERIENCED THE LACK OF SERVICE, and refrigeration, from LG, TAKE IT TO THE NEXT LEVEL. LETS GET THIS CRAPPY COMPANY OUT OF OUR STORES.

I love this LG refrigerator. It has side by side doors with a split refrigerator door that opens too so you can put milk add small things so you dont have to open the full door. It has ice maker and water on the freezer side. I dont like the manufacturers that put freezers on the bottom. I also have a 5 burner gas range. Love it.

After reading the other reviews, I felt compelled to write a response as well. The dishwasher does not clean the dishes and I rinse my dishes before I put them in. The odor has never gone away as well and when I read that someone had done testing and the dishwasher is off-gassing, I was really annoyed. Good luck on the 4 year extended warranty because LG sends someone out to look at the problem. They call tech help and say the problem is not covered under the warranty. Does anyone know how to fight LG on this problem? It seems there are enough of us who are fed up with their products. I also have a LG French Door that has a foul odor as well. I am really disgusted with their products.

The refrigerator makes loud noises. We can’t even have a conversation due to the loud noises. Seems like we have a tractor engine running in the kitchen. The fridge is only 9 months old and has been repaired 5 times already since the third month of the purchase. I have to fight them every time I ask for a technician. LG refuses to replaced it after so many repairs. They are waiting for the one year warranty to expire then after that I will have to pay for repairs. DONT BUY LG.

Lrg3095st. Have almost all our appliances, washer/dryer and TVs LG and they have been very high quality and very reliable. However this range has been a exception. Had several service call for melting knobs and temperature control and latch adjustment. Now it is a little over 5 years old, the front oven door is starting to rust through. LG says this is pretty much normal and they will not make good for their problem so I suggest that you stay away from their stainless steel ranges until they fix their manufacturing problems.

We purchased an LG refrigerator model # LFXS29766s and an LG double oven stove on 9/3/2016 after the salesperson raved about the quality and reliability of LG’s appliances. On the evening of 8/22/2019 the refrigerator failed (just shy of the 3 year mark). The freezer started to defrost and the ice makers stopped working. By the next morning the refrigerator had stopped cooling and food was found at room temperature. Everything was tossed. A claim was filed through Home Depot (where product was initially purchased with a 5 yr protection plan) and was then forwarded to LG. I was informed on Monday 8/26 by an LG manager that there is no local service department in my area and that service was scheduled through a subcontractor (A&E Service) with the soonest availability being 9/17/2019 (3 weeks out) and that they had no one else that would/could service the refrigerator. They said they could escalate to 9/9/2019 but that is the very best they could offer which is still 2 weeks. The LG manager I spoke to said they would reimburse me up to $200 if I bought a mini fridge to hold us over. I already have a mini fridge and it isn’t suitable unless I plan on feeding my family cereal for the next 2 weeks. We need a functioning refrigerator ASAP and if I go out and buy a new one I’ve basically just thrown away the $2,442.00 I spent on this one. Now we sit here, stuck with a faulty refrigerator, no food in the house and we’re expected to wait weeks for a resolution. This is not acceptable.

Bought French Door fridge with ice and water dispenser about 18 months ago. Had minor problems, but were able to solve them. Today, at 5pm when my service provider is gone until Monday morning, the refrigerator started to emit a burning rubber/Teflon-like smell along with a chemical smell that is sort of sweet. Hard to describe, but it has given me a headache. We pulled the fridge out from its niche and dusted the vents, which we do every couple of months anyway. The smell is still there but it seems to have abated because we opened the windows (its 20 degrees outside so now I have a headache AND I am freezing). According to the door panel, the temperature in both freezer and fridge is constant and not dropping or rising, so that is good.Does anyone have similar experiences and do you know what it might be? I was able to get hold of someone from the company I bought it from - I bought an extended warranty from them - and he said he had no idea what it could be and hes never heard of anything like that on an LG. Said that it might be dust or dog hair - NOPE. I am afraid to leave it plugged in when we go to bed. Anyone have any suggestions?

Great picture, good sound. Easy to use remote. Great additional features and applications that make it very interesting to scroll down and use! Easy to use as and smart thing product together with my phone!

I have an LG refrigerator (model LFX25974, less than 2 years old) that after 3 hours of diagnostics probably needs a new compressor. Working with the service representatives who are located in the Philippines is a nightmare. You cannot reply to any e-mails and so you never know if your problem has been totally solved. Mine was not for three weeks and then to find out the labor charge will probably be more than a new refrigerator. Please DO NOT BUY AN LG REFRIGERATOR. If you do, be sure to get the extended warranty because you will surely be needing it.

When you pay $3500 for an appliance you do NOT expect it to break down and require the same part (that cost $240 to have the repairman fix) every 6 months. We bought the L-G LMXC 23746 at Best Buy in June 2015. In November 2016 shortly after the 1 year warranty expired (of course!) we had to replace the Evaporator Fan Motor. Since that time every 6 months the refrigerator starts to make a loud hum and we know it is burning out, AGAIN! Every time the repair man comes it cost $70 for the part L-G EAU 61505014 (Motor, DC), $50 for a service call, and $110 for labor to replace the fan. Clearly there is an issue with this LG product considering all the reviews citing the same problem. I thought there were laws to protect consumers from companies who make and sell DEFECTIVE products. But I guess we just have to keep paying $500 a year to fix it twice a year or invest thousands to replace a 2 year old appliance. NEITHER option is desirable! Disappointed with LG and with Best Buy for promoting this clearly DEFECTIVE product as a high-end REFRIGERATOR appliance.

I have a LG washer and dryer, both are four years old. I’ve been having intermittent issues with the washer not spinning/throwing a code. Three months ago I called LG to ask who the authorized repair rep is for my area (I do not live in a remote area). Two separate phone calls and 45 minutes out of my life and still they could not tell me who to call in my area. I finally emailed again about a month later and was provided two possibilities, one of them does not service my area. By the time I got a repair, the washer was completely seized and cannot be repaired. The washer went to the dump today. An email to the VP of service in Canada four days ago has not even been acknowledged. Absolutely deplorable customer care and more aggravation than it’s worth.

Within 45 days of purchasing our brand new LG front loading washing machine, it began to leak water all over my floor. A few repair people came out and told me that the machine was over-sudsing and to use less detergent. They advised no more than a tablespoon of detergent - the machine still over-suds and drains out onto the floor. I have made several phone calls to LG and had several repair people out and they keep telling me the same thing - use less soap. There is no point in washing clothes and towels if you can only use 1 teaspoon of soap, the laundry does not smell good. I had a Whirlpool Duet, front loader, for 10 years and it NEVER leaked. Same laundry, water, soap, location, etc., the only thing that changed was the HUGE MISTAKE OF NOT BUYING ANOTHER WHIRLPOOL!

Purchased top of the line LG fridge in May2020. Ice maker stopped working early August. Took 2 weeks for repairman to arrive. Said would need to replace ice maker. Part on back order. It came last week October. Replaced by repairman. Didn’t work. Repairman came back. Said needed data study and left unit in freezer for 4 days. Now they say need to replace circuit card. On order. Says if that doesn’t fix it will probably need to replace compressor. I called customer service and was told they will probably never replace the fridge. I am totally sick of this. LG is a terrible company.

Updated on 6/4/2020: They keep posting that they are here to help and I provided my number three times and no one calls!!!! I’ll be fair and retract post but so far I’ve received no call after a message to private message them. I was also supposed to get a call a week ago for food spoilage and nothing!!!!Original review: I am on my third LG counter depth fridge and the compressor went on all of them. 3 fridges in 6 months. Home Depot was willing to change our fridge and refund my money and that’s what I am doing. Do Not buy an LG fridge. Don’t. Just don’t...Oh and my 1000 dollar dishwasher needed a new control panel in a week. Sealed it out. Lg reviews that are good are usually people for most part that had their fridge for a couple months. Then if you need repair good luck trying to speak with someone that doesn’t sound like a robot and they don’t speak English. Just don’t do it!!!!

The LG over the range microwave MODELLMV1683ST stopped heating. This appliance was manufactured in April 2014 and I purchased it at Home Depot in May 2014 and in June 2015 it no longer heats. Can I get some help?

On 9-27-13 bought microwave oven model lcrt201st. Have 7 months it would trip surge strip shut off completely. I warm my coffee for 70 seconds but it would shut off after 30 seconds. I like my coffee hot. It kept doing this so I called LG support. Was told malfunction in keypad and to take it back where I bought it. I DID this on 4-23-15, model # same. All ok till today 7-17-15 it DID it again. I again called LG support and was told I would have to take it to one of their service centers all pa, North Jersey, Delaware. I shouldnt have to drive around the world to get a problem solved. I am not getting another LG product. I was told I can take to Best Buy and they will give me a new one. Ok but then in 3 to 7 months IM going to go thru this again. No way.

Bought an LG top load washing machine. True Balance is a joke. This has been the worst washer I have ever purchased. I made the mistake of not returning it immediately. Because it was very different than your typical agitator machine I didnt realize how bad it was until I began getting the constant UE code. My water and electricity bills have increased because of the constant filling and running in an attempt to balance the load. Bought it from Home Depot. LG has no service people in my area. Can you believe it - they sell the darn machines in my area but no service. I cannot believe this machine hasnt been recalled. My next step is to march down to Home Depot and see if they will make it right because LG and their foreign customer service people dont care. I will never purchase anything made by them again.

I purchased a $3000 LG fridge in April 2013 (less than 8 months ago). About a month ago, it started making a loud noise. I contacted Home Depot (where fridge was purchased) and they scheduled a tech to come look at it. He fixed it by defrosting a fan and setting the temp on my fridge higher. He warned to not have the fridge set too cold or the fan would keep freezing. Great, warm food. Less than a week later it broke down completely. We are now more than two weeks without a fridge. I have called every single day to try to get a tech out here and LG not only refuses to send someone out but cancels the techs scheduled by Home Depot. They have no time frame as to when they will allow someone to come out or when the fridge will be repaired. My five month old son has digestive issues and is on a special formula that has to be refrigerated. When I called LG to schedule repairs Bonnie from public relations told me I could ask my neighbor to store my son’s formula for me. Because I paid $3000 to use my neighbor’s fridge not to use my own fridge. The level of heartlessness LG and all their customer service reps show is beyond shameful and frankly Im shocked theyre still in business. Life is not good when Ive been storing my son’s formula in an ice chest for two weeks, feeding my other kids fast food every meal because we cant store any cold or frozen food at home, and LG has the attitude of we already have your money so now you can go F yourself. I will never ever buy an LG product again. I have filed a complaint with the BBB. No response yet from LG. Let me pretend to be surprised. At this point the fridge now stinks, is completely useless, and LG has no plans to repair or replace my fridge. Its under warranty and I had purchased the extra protection plan. Its completely unacceptable to allow a family to go without any fridge at all for two weeks and counting. Its unacceptable to know a special needs child could go hungry without his formula and NOT even send a tech out to look at it. Looks like I spent $3000 on a useless piece of crap.

I love the styles LG has to offer and they have plenty of storage room. I also love the different color options provided with the LG brand. There is nothing I dislike about the LG brand. LG is a very reliable brand and if asked I would refer people to buy them a LG refrigerator. I will not stand a potential buyer wrong.

Our LG dishwasher was installed 9 months ago and white marks (not water marks) are appearing at the top of the panel and on the handle. We only use stainless steel cleaner and are not able to remove the marks as it appears the finish is coming off. One of the marks on the handle is the size of a quarter. LG is unable to help as its a cosmetic issue. Is anyone having problems with the finish on their dishwasher? Wed like to determine whats causing the problem to avoid further marks. I hate to see what the dishwasher is going to look like in 2 years...

I want to lodge a complaint about a repair I had done last week that I dont think I should be responsible for. I purchased the DLEX3360 dryer in May 2011, along with the washer, for $1900 at home depot. I had an extended one year warranty with my Chase Freedom credit card. Within the warranty period of 2 years, my husband tried to quickly clean my sons soccer uniform on the steam cycle one day. It came out wet. I called LG (I dont remember the date, but it was the previous Fall 2012) and they told me that I didnt put enough clothing in the dryer, that it was too light. At that point, it was too late to dry the uniform so he borrowed another last minute. But based on their response, I assumed the machine was working and that I would figure out how to use the steam cycle eventually.Then, two weeks ago, I was preparing for my sons bar mitzvah party and I had 15 table clothes to iron. My aunt was helping and she thought we could put them in one at a time in the dryer since they were large. Again, they came out wet. My aunt said she has experience with steam dryers as she has a clothing business, and she said this was not normal. So I called customer service again and, as per their advice, I tried putting smaller items in (like cotton-poly shirts). The same thing happened. Everything was soaked. I told LG that when this problem happened over a year ago, LG said that I didnt put enough in the dryer. This time, the representative only said that it was after the warranty period and I was responsible. I was fuming. I had to get it fixed, so I paid the LG repair man ($228) with the understanding that I would talk to LG and get it straightened out.It took him 3 days to fix it (over 10 hours of labor). Apparently, the generator was shot. This was a major inconvenience as I had relatives staying with us for the bar mitzvah and we could not get out of the house through the mud room. I don’t see how we were responsible for blowing out the generator. It was a manufacturer’s defect. The repair man said it looked like it never worked. I do not think that I should be responsible for the repairs as LG led me to believe that the dryer was working and I didnt know how to use it, when I originally called.

Bought our house in May of 2014 and it came with the brand new LG front loading washer. I wish it didnt because it has been an ongoing problem since we started using it. Besides having to clean it all the time, it leaks constantly. First, the error message would go on and the water wasnt draining, so it would leak everywhere, plus we would have to empty the water. We had that repaired. Now, its leaking from a different area, which is a different issue Im being told. This is the 3rd repair done on this machine!! I will never buy a washer like this again especially from LG. I thought they were a reliable company, but they definitely are not!

We are having the same experience. Our LG LFXC24726D stopped working yesterday; it is less than 2 years old and cost more than $2,500. We cannot find a local repair person and we are leaving town for three weeks. All of the frozen and refrigerated food is spoiled, and our diabetic sons insulin is about to suffer the same fate, which means hundreds of dollars of medication destroyed. I am a public interest lawyer. Having read the reviews on this page, I am seriously considering filing a class action lawsuit.

I purchased my LG Washer and the entire area around the bleach spout is rusting on and underneath. Its truly crazy they get away with selling such a cheaply made product. Anyone thought class action yet?

Purchased a LG model LSXS26366 at Home Depot. Delivery came 3 days later with a damaged door handle. Depot guy came to my house to replace the handle. Next day we loaded up the new refrigerator with loads of new food. Went to freezer and found all the frozen stuff soft. Door control center has an error code. Open owners manual and follow the written directions only to find out that phone number is no longer a working number. Called LG customer service. Someone can call me back the next day and no they will not replace the rotted food. No service is available tonight. They will have someone call to make a repair appointment. Called Home Depot to have them retrieve this refrigerator and issue credit. Do not purchase LG appliances. This was just a horrible mistake. Won’t happen again.