I bought the LG LSXS26326 refrigerator in the 2015 with a 10 compressor warranty. The compressor failed 2021. When I contacted LG I was told by LG that they do not have service techs in the area. Three week wait just to get a third-party service company to do diagnostics, then the part can be ordered, which has a 3-5 business day turn around time. Multiple service companies refused to do LG service work. The LG service website lists available service providers in the area, but upon contact they all stated they no longer support LG warranty or service work. I will never buy another LG product.

I bought a LG Electric Range, Model # LSE4611ST in Feb. 2020. I have just used the self-clean option and it did not clean the oven completely. I used an oven cleaner and now I have white blotches all over the oven. I have never owned an oven that could not handle oven cleaners. I would like to know how to fix this issue in my $1600 range. Very upset this happened to my fairly new range!

We purchased LG appliances in October 2008 - a beautiful side-by-side fridge, a 5-burner gas range, microwave/hood, and dishwasher to the tune of almost $5,000. We have had nothing but problems with the dishwasher since day 1. LG replaced it once, then replaced the heating coils and then stopped responding to our requests for help. I loved my range. That is until the knobs started falling off and we would smell gas. The range was not even a year old. LG sent someone out to look at it, who told me the burners turned on okay and there was nothing they could do. I contacted LG, explained that the gas would turn on from just brushing by the range and we would not know it until we smelled gas. They agreed to send replacement knobs. I noted that, in the subsequent model, the stems and knobs had been redesigned. I assume because this was a universal problem.I continued to complain about the safety; however, once I explained that there was no safety issue if the knobs were replaced, LG agreed to continue to send me new knobs whenever needed. Since that time, I have called about once a year for a new set. I contacted them today and after over an hour of arguing, was disconnected after being told the stove is out of warranty and they will no longer replace the knobs. I explained that I paid $1,500 for this range and the complaint/concerns were raised during the warranty period. I actually had to take pictures of the online chat with my cell phone after I was disconnected.At this point, I am contemplating a class action suit primarily due to the safety concerns related to having the gas on without the burner. I refuse to pay $350 for a new set of knobs every year. As an aside, I have noted that LG has stopped making ranges.

The price of the refrigerators was too high and didnt have that much time or money. Lg is a reliable refrigerator and the price was just right for us and the company. It was a side by side, lots of room, worked great. Lasted while even though we got it second hand, also the freezer was on bottom and I loved being able to just slide open it. Just slide open, toss what needs to go in and slide shut so convention, and reliable. However, Ive had filter problems.

This is a dream come true. Both the air filters and water filters are easy to replace. It has several drawers both in the refrigerator part and the freezer part. It is easy to remove refrigerator drawers to clean. The shelves are adjustable. The shelving inside the door has doors on both the inside and outside. You can open just the door shelf to save cold air. It has an alarm that tells me if the door is open too long. The only drawback is it is oversized. It sticks out further than my cupboards.

Purchased a brand new microwave with the new black chrome, very expensive for a microwave. Unfortunately we had a kitchen remodel so we wanted everything to be brand new. We called the store and they said that they had to call LG because their store warranty was only 7 days (ridiculous). LG said they would replace the part if it has no power. However when the service technician told LG that it had no power, they decided to repair it??? We havent even had the microwave a month. The new parts cost almost more than the microwave itself. I think this company is a piece of **. I will never purchase LG products again.

The washer, while costly, does a very poor job of washing. The clothes, bath clothes and towels all smell sour in just a few days. Very little water and very poor performance; would not recommend. The dryer is great, fast and thorough.

We have a client that has an LG wf-t1050tp. The outer drum got damaged and needs replacement; unfortunately, LG does not carry this part. Can someone please advise me if there is a substitute that we can use? The washing machine is in a very good condition and the client wants it repaired.

We had this dishwasher for 11 mos before we noticed cracks along the top of the co tell panel. LG claims that this is surely cosmetic akin to a scratch or dent. I disagree, this is a poorly designed unit. Lowes actually did not want to cover this cosmetic defect, the repairman got it covered due to the cracks allowing moisture into the controls. Fast forward 3 mos, the newly replaced control panel now has cracks the same as the previous panel. The plastic used on these panels is apparently defective or the unit produces more heat than the panel can withstand. This is an engineering issue and not enough testing was done to notice the apparent heat issues. I am not the only person who has had this same problem, but yet LG does not want to admit it has issues.

We own a lot of LG products so when we were in the market for a new stove, we went straight to the LG section. Well my burner on my range wont turn off. I called LG and they told me my model was on recall and they were aware of the problem. The tech came out and said he had to order the part. Then after spending way too much time on hold (One guy didnt even put me on hold, he put me on mute for 20 minutes!!!), they told me my range was not on the recall list!!! So I would be responsible for the parts and labor!! I then spoke to the supervisor who basically told me there was nothing she could do. So what am I supposed to do with this defected stove... leave the burner on and burn down my house? Not only that the number they gave me for the tech was no longer in service, I had to Google the company myself and provided LG with the correct number... For that alone they should fix my stove! So I will be contacting the better business bureau ...Heres the real kicker, Im hosting Thanksgiving dinner at my house!!! LG stands for Lousy Grinches! They stole my Thanksgiving. Maybe Santa will bring me a real stove... by Maytag.

Purchased a top of the line LG Refrigerator in combination with stove, dishwasher and microwave. Began having problems with refrigerator after 9 months. Tried to report using web site as instructed. Attempts went unanswered. Numerous attempts by phone and letter have resulted in no action with usually no response. Ice Maker unit is completely inoperable now and water has leaked into control panel with delamination of plastic cover. If you want a company that stands behind their product do not buy LG.

We purchased our LG machine from Home Depot online, September 2013. Although I do not like how the machine operates (cannot fill) (never enough water) (takes forever to wash a load), it stopped emptying April 26, 2015. We called for service which was to take place on April 29. It was determined the machine needed a new pump. It was ordered that day and was to be in in 3-5 business days. After waiting 10 days, we called Diamond Warranty service. We were told the part was ordered and there was nothing else they could do about it. We then called Home Depot and when they checked, they found the part had been backordered and then reordered and again should be in in 3-5 business days. It finally came in May 15. We set up the repair for May 19. I took off work because my husband was in court all day. At 7:30 on the 19th, they called and said the repairman was ill and rescheduled to Thursday, May 21. On May 21, they called and said the person would be out the rest of the week and could reschedule next week after Monday. I have now been without a washer for 25 days. Home Depot said they can do nothing but file a report against Diamond warranty and it will take one to two business days for a supervisor to respond. When I called LG they said they were very sorry and could only do the same. When I asked to speak to a supervisor, they asked me to stay on the line. I held for 13 minutes and then hung up. Obviously neither LG nor Home Depot care. I want out of the extended warranty and they can take the washer and shove it because neither are any good. I have been to the laundromat 4-5 times and spent 11 to 15 dollars each time and still have no washer. I will never buy anything from LG or Home Depot again. Even if they do come out next Wednesday, it will have been 31 days without a washing machine. This is ridiculous!

LG Fridge model #LMXS2762S/00 purchased from Best Buy. $1700 down the drain delivered on Nov 8, 2015 started with the ice machine then the freezer then the fridge. I lost approximately $800 in groceries and have been calling and complain for weeks. Keep in mind I have children and have been having to feed them crap or forced to go to the store load them up every day in order to eat healthy. They have sent a guy out a few times and still nothing is getting fixed. I have seen lot of bad reviews and am suggesting a class action lawsuit again like the one that started against them in 2012. If you would like to join against them please let me know by emailing **. Lets hold them responsible for their faulty products. Now they are saying they cant have someone out until the 8th of March and it broke on the day before the Super Bowl.

I have had machine (WT1101CW) for 20 months and problems since beginning. Problem intermittent from beginning and I got mad but let it go. Called within year and they did something via phone at machine. Problems persisted and I called a number of times as I got angrier and they did nothing. Problem is constantly out of balance condition and clock and mechanism seems to keep repeating steps. It rinses and again and again and clock jumps all around. I finally put on special and set spin only to get water out but it goes from 13 minutes to eight and then back to ten minutes. I finally put clothes wet into dryer. Problem was intermittent initially but now seems to be problem every time. I cant stand with machine all day so generally takes today six hours to do one load wash. Out looking for a replacement machine and when purchase will put this on curb of my busy street with sign about its problems. Company recently said wont fix machine under warranty and I must pay. Ive already paid for their junky machine and wont give them any more money. Anyone who buys this companys washing machines has to be crazy in my opinion. I should have purchased a good Sears set originally.

Purchased a LG refrigerator at Home Depot. 2 years later compressor gave out. I called Lg services, Oh your warrantied just expired. Thief’s!!!! Come and pick it up and shove it up your rear end!!!! Stay away from Lg!!!!

I just called LG to try and warranty my french door refrigerator with a broken compressor. I purchased my unit Aug. 2012, and I am well within my 10 year warranty. Heck, Im still within the 7 year warranty for the other parts that will need to be replaced when they repair the compressor. They transferred me to their affiliated repair company and they want $1000.00 to fix my unit. If Im under warranty, why do I have to pay that much for something that is guaranteed to break again, from reading all these comments???? $1k I might as well use that money for a new unit, not LG!

I will NEVER buy another LG anything. I purchased a $3000 French door LG model brand new 4 years ago. The compressor went out in September. I lost all my food and I had a local service company come out only to tell me they could not get parts and that this is common with the LG brand. They suggested I check warranty and call LG direct. And that’s where the nightmare really begins.... I have been in contact with customer service 14 times, always on the phone for over 30 mins up to over an hour at times. Many times transferred to an “executive service member” who in my opinion does less for you than whoever initially answers the call. They have set up repair appointments with a company that doesn’t show up or call back. Out of all those calls and all the time spent in the phone it goes like this; They say there is no one else in the area that is certified LG repair. They offer to call other local repair companies. None of them want the job. They offer to reimburse for us to purchase a small refrigerator in the meantime up to $150. Still no repair. Many calls later I am told they will process a partial refund for the original purchase but will need to review my receipt. I send in receipt, receipt for mini fridge and other documentation including my first service call bill and service notes. I am continually promised a call back. I never get one. NEVER. I continue to call. 3 months later, no repair, no call back, no reimbursement, no refund. I continually get the run around from each call. Now they are trying to get a repair company out again. I have since had to buy another refrigerator. I have 3 children and my ill mother living with me, obviously no one can go that long without a working refrigerator. My advice is keep your sanity, poor products and worse customer service and warranty promises. BEWARE OF LG.

This is by far the worst dishwasher Ive ever owned and was the most expensive one! The tines constantly collapse and allow the dishes to tip over. The soap dispenser door is tricky to get closed. Sometimes it wont dispense at all. If the door does come open usually only half the soap is dispensed. It doesnt clean anything. We practically wash every dish before loading, and when you go to unload, half are still dirty. The upper rack will not hold any sized glass or cup well. They constantly tip over. This dishwasher has broke more glassware than you can imagine. The lower rack doesnt want to roll in and out without coming off the track. I hate this dishwasher.

We just got this machine in last Friday. After doing a few loads over the weekend, I was wondering if there was something wrong. The black control panel is very hard to read! It has gray lettering on a black background. I called LG to see if there was a backlight that wasnt working, and was told that there is no backlight. Seems to me that LG has mad a very basic design error with the panel. It should have white lettering, as do most other machines with this type of panel. I actually made myself a vinyl overlay with white lettering to make it more usable for myself. Something that LG needs to address ASAP!

I was so excited about getting the French door, two drawer model. I have two complaints. First one is the shelves. I have more tall bottles than the fridge accommodates, then there is a short space behind that I can set something in but you have to remove the tall bottles to get to it. The main complaint is the icemaker. The ice balls come out great, it makes 3 a day, however the crushed and cubed work for about a week then nothing for a week then suddenly its working again. We called customer service they referred us to the local technician who apparently hates his job. He would not even come out to look at the problem. He said he would order a new icemaker. At this time the fridge was only 3 weeks old. We had to keep calling him back to check on the new part. Then he never came out with the part until after the 3rd time he said he would come. Then he wouldnt speak to us. After about a month the icemaker quit for a week then started up again and so on. I ordered ice trays on Amazon. No way we will deal with that repairman again. And when he did come out we were really nice and friendly I even told him a few jokes and he totally ignored me. We bought it through Costco.

I purchased this Truesteam dryer in February 2017. Since the first day I used it I received a D90 message. My clothes did not dry. It took several hours just to dry towels. My house is new construction so there is no way I have lint buildup and blockage in my vents. I called LG and demanded someone respond to check my dryer just for them to tell me it was fine and working. My clothes still take hours to dry and my gas bill is ridiculously high due to the hours I have to spend drying one load. My dryer is under warranty and yet they do nothing to fix the problem. Will not ever buy and would never recommend LG products to anyone. Total rip off. I am going to continue to contact LG until my clothes dry properly. With LG products, life is not good!

Our LG microwave is a low performer compared to our last. It took much longer to heat foods through. The buzzer letting us know it was done was very quiet, but the microwave itself was very loud and annoying (rumbling, rattling and humming). The biggest set back is the touch panel, it is impossible to see the settings since there is no backlight. Unit seems to get very hot as well.

Our new LG dryer was just delivered last Wednesday. My husband hooked it up on Friday when he returned. I successfully washed (new washer, also) and dried 4 loads of clothes. On Saturday, the 5th, I did not dry because the dryer stopped heating. I contacted LG service who after attempting to diagnose the problem sent a service rep out on Monday. He found the problem to be the electronics board, but he did not have a replacement. He set up a return appointment for Wednesday, but called that morning to say the part was back ordered. It is now almost 1 week since I was last able to dry laundry. Im thinking about returning both appliances to Home Depot.

Bought new LG dishwasher at Sears, not knowing there was a service bulletin on this particular machine concerning a door design flaw that caused a leak. When ours started leaking shortly after the warranty expired, LG wouldnt do anything. Customer service was rude, confrontational, and borderline belligerent. We were unable to get the dishwasher to quit leaking without spending more on it than it was worth, so we yanked it and replaced it with a Whirlpool. It works great. We will NEVER buy any LG product ever again.

This dishwasher cleans great. The problem is that every couple of months I get an OE error which indicates that there is a clog or blockage. Our filters are always spotless yet this continues. The way I fix it is to disconnect the drain hose at the sink and use a shop-vac to suck all the water out of the dishwasher. This thing is way too sensitive and after reading all the reviews I realize I made a mistake by buying it.

Bought model # LMX25964 refrigerator in August 2011. As of May 11, 2015, this appliance just stopped working. Since very few appliance repair businesses are allowed to work on LG appliances, we called LG customer service. Here are directions we were given: Unplug the fridge. Wait awhile. Plug it back in. Open and close the two freezer doors three times. Now, wait 24 hours before opening the freezer again. (am guessing this is when the Voodoo Doctor will visit). We are in that 24 hour wait as I type. Will NEVER buy another LG product again.

LG Washing Machine Product WT1101CW: 1st-DO NOT BUY ANY LG!!! THEY ARE LEMONS!!! We purchased an LG Washing Machine and Dryer from Best Buy on 11/16/2012. I am writing this review on 9/28/16. I have had to have a repairman out twice and the long and short of it is the transmission & electric board went at the tune of $533.00 for parts and labor. Um I paid $629 for the machine new. I called LG several times. The 1st few times they said there was nothing they could do. Wrong answer! So I called a 3rd time & they offered me an extended warranty on parts and labor for 1 year for that repair for $385.00. So they would charge me more than half of what I paid for it??? No thanks. There is no telling what else will go wrong with it. Its a ripoff when you pay over $600 for a washing machine and it doesnt even LAST 4 YEARS. I read numerous complaints about LG like mine and worse. If we quit buying these lemons they will either have to make a better product or go out of business. Gotta go time to get on Consumer Reports and fork more $$ for a new one. Lets just hope it will last at least 5 years.

I had a front load Bosch washing machine. It constantly stunk and had to clean it all the time...Now i went back to a top loading machine and if I could get one load done with re-balancing. I am 65 and have been doing laundry since I was 15..with a top load machine. I now how to load it for balance. I can re-balance this machine up to 3 times a load. If you do bedspreads it is even more fun...do you have any idea how heavy they are wet? Try to balance that. The machine washes clothes great, and they spin dry really well. But this fill and balance thing makes for a long day every day doing laundry. Can this be fixed?

When we called to complain about refrigerator on 28th Nov around 7pm to Toll free number, they asked some routine questions, that to they are unable to listen what we are complaining about, later they said service people will call back, but I didnt receive any call from them till 29th Nov 3:55pm. I feel very poor response from LG...though I called service people directly in our area, they said they wont attend directly.

It took weeks of phone calls and Emails but LG finally agreed to repair our refrigerator at no cost to us. I do thank them for finally doing this. We did have to purchase a used refrigerator to see us through and did lose well over $200 in food. But it was repaired yesterday (02/17/2021). I thank Consumer Affairs for their part in bringing this to a satisfactory conclusion.

I bought my LG refrigerator model LMX21981 in Nov. 2008. In the last 6 months it started freezing the vegetables in the crispers. I have had a serviceman out 3 times. The first time he followed the instructions of LGs technician and it was okay for about 2 weeks. The 2nd time he came, the tech had no advice for him. The 3rd time he just shook his head and said there wasnt anything else he could do. For the cost and short serviceable life of the fridge I would think LG would be interested in giving better service on their products. Now the whole refrigerator is freezing everything in it, including the milk, eggs, etc. I am tired of throwing out my spoiled frozen food.

Wish I could leave a rating of zero stars as a more accurate rating. LG Refrigerator model LFX25974ST /04 less than one year old under full warranty compressor failed. Informed item was on back order and will not receive for 3+ weeks. We have already waited for one week for service. Numerous calls to customer service has done nothing but bring frustration and hours of wasted time. Horrible product and horrific customer service. A month without a refrigerator and hundreds of dollars in spoiled food. A family of four with two small children cannot be without a functioning refrigerator. We will never purchase another LG product, EVER.

We’ve had some LG refrigerators in the past and my wife liked the looks it. She wanted to have the water and ice cube through the door that accessible ‘cause we had that on our refrigerator before. I like the French doors on the one we bought and the door within the door. We had it delivered then there was an installation issue and we had LG come out and fix it. It was just a matter of not getting the refrigerator fully plugged in 100% when they removed the door to get it through the doorway.

I purchased 2 sets of LG appliances. Both of the dryers have sensor drying that has never worked properly. I have called people out who tell me it is the vents that need cleared. After having that done, it still takes hours, literally to dry things. Sometimes I just give up and hang things in my bathtub to dry. I do not recommend this brand. Model DLG3744W. Purchased from Home Depot.

The frig was delivered on 5/6 and worked until 5/16. We contacted immediately and on 5/17 they acknowledged (below), however now it is impossible to reach them for any updates. I had to go buy a small fridge for milk and necessities. Dear Kristin Ayotte, Thank you for submitting your request! Your requests are valuable to us and we will address them as quickly as possible. Your request has been queued. Request Number **. Request Date 05/17/2021. Product Refrigerators. Product Number LRFCS25D3S.ASTCNA0.

They are extremely dangerous as you can see from other peoples reviews. I have the same experiences. Including accidentally brushing a knob as I took my small children upstairs to bed. I also went to bed and 30 minutes later went downstairs to get water. At that time the entire downstairs was filled with gas. The house could of exploded in the middle of night with us in it. Or been asleep while the fumed reached us upstairs! If I hadnt gone I dont know what could of happened us! My almost two year old can turn the stove on. It is extremely dangerous. If you see this file a complaint and make LG do the right thing with these knobs. Shame on you LG!!!

We purchased our LG electric range in 2016 for remodel. It worked great for approximately 3 years & then the heating would not work properly, I have to set the heating at 425 to reach 350 temperature. Of course at this point it is out of warranty. I’ve had a LG service repair man out to fix & he could not figure out what it could be. I paid for his service & it actually worked properly for about 2 weeks then back to low heat. I’ve never had any problems with ovens. We bought all new LG appliances in the black stainless & no problems with them but the electric range is a fail. Will never buy anything LG ever again.

OMG. What a runaround, On Jan 14 2018 the unit (LG Armoire door in door 2 year old refrigerator) was not cooling. Spoke to a rep in the Philippines. Advised would contact tech and order part. She would follow up with an authorization code, which also never happened. On Jan 18, 2018, called LG Executive Service in Alabama for an authorization code and was advised would be set up with a Sears repair company. Finally on Jan 25, 2018 the repairman came and guess what - no authorization code in the system and I would have a $700 repair for a compressor which needed to be ordered. His manager would not speak to a “customer“. Finally I called executive service at LG in Alabama again and was confirmed that it was never set up correctly. She did set it up today, Jan 25, 2018. The service tech was now able to order the parts and would call me back with a time and date for him to come back to install the parts. So, going on more than 10 days of phone calls and waiting will continue for another unacceptable time. Stay tuned! This story seems to be repeated in all the reviews. Very sad for such a large company with beautiful, expensive appliances.

I bought my washer back in 2010 knowing I have 10 yrs warranty on the motor but got fooled by warranty sticker and come to know when my washer stop working I called LG for tech support and it was code error which clearly means motor is bad. Yes LG will honor the warranty but will charge me $302 labor... I am not stupid to pay LG to fix 6 yrs old washer where I can easily replace something for little more money and if I add few more dollars I should be able to buy latest technology washer. I warn all consumer not to be fooled by warranty because its worthless. I am shopping for new washer and never ever will buy or let any of my friends or family member buy LG product. Their corporate supervisor was very unprofessional and rude.

Im wondering if anyone else has had this problem with an LG washer. Both the service tech and the LG customer support techs said theyve never heard of it. I just discovered a few days ago that the machine does not add any water during the rinse cycle!!! Who knows how long Ive been wearing clothes and using towels that havent been rinsed. The tech replaced both circuit boards but it still does not work. LG insists that because the tech said that it does add a small amount of water there is nothing wrong.I tried to explain that a cup of water at the very end of the rinse cycle, which does not ever agitate and immediately drains out is NOT how its supposed to work. The tech said he doesnt know how much water is supposed to flow into the machine for the rinse cycle, but as long as something goes in, it means its working fine. Seriously? Im done being angry... just going to throw it out, but Im wondering if anyone else has had the no rinse water problem and if you were able to get it fixed. Thanks.

Didnt work out of the box. Had to have panel replaced but very poor customer service thru all the ordeal for almost two weeks. Repair thru store bought - not LG. They would hang up, not call back after I gave them the phone number. Really crazy customer service. First question was what is your phone number, then start to tell them what was wrong with codes would get disconnected but they didnt call back. Within a year, broke again and after that service call within days, the compressor is humming very loud and looks like everything is defrosting in freezer. Of course this is on 4th of July so food will be eaten or lost. Very disappointed in product that cost over 3K. Wait the weekend to see what is wrong and before one year warranty over on July 20th.

In-door features, online connectivity and support reminders lists, Alexa compatibility are features that I like about this refrigerator and the icemaker makes the most perfect ice cube in the most amazing shapes and sizes for the whole families choices. One of the main reasons I finally decided on an LG refrigerator was the sleek design inside and outside. It is purely beautiful in design and a very beautifully functioning machine. The pricing is the first major obstacle to ownership. The size of the refrigerator is another thought to consider for apartment dwellers. It is a large refrigerator but not overly cumbersome in design so it equals out.

I purchased LG refrigerator Model LFX28968 3 years ago. Since then I have nothing but troubles. Refrigeration section and ice maker are frequently out of order. LG repairman never solved problem saying the unit itself is defect and he cant repair it. He reported to service department supervisor about the defect, but the supervisor said to him it worked for 3 years and LG is not going to replace the unit nor will try to repair again. I got a lemon product. Anyone want to buy LG refrigerator must check the LG Service and their irresponsibility. I strongly urge anyone stay out of LG products. Otherwise, you will get stucked with problems.

Does not wash stains, does not wash clothes clean. Have to stand on stool to reach into washer. Dryer takes forever to dry regardless of setting. Spent too much money on a washer and dryer that does not clean or dry clothes right. Bring the “Agitator” back.

I bought these appliances a 1 1/2 years ago. The upper dishwasher rack is full of rust and peeling. I called LG service to complain and they promised to send me a new rack... That was 3 months ago..Still waiting! The electric range is also junk. When the burners are turned on they immediately go off, so you have to stand there and push the knob in again and again to get it to cook anything. These stainless steel appliances were not cheap. Anyone thinking of buying LG appliances should rethink the purchase. I will never buy another LG product.

Ive had my LG Front Load washer for several years. It is horrible and always has been. My clothes smell and Ive tried every product to get rid of the smell. My white clothes are always dingy regardless of what I do. Now the bleach cup is always full of water after every load of clothes is washed. Upon washing another load, when the dispenser drawer is pulled out, the water in the bleach cup comes streaming out. I barely ever use bleach, so it cant be a rust problem. I will be glad when this horrible machine dies. Ill for sure get something else and not an LG product. My LG dishwasher isnt worth a hoot either. Never again will I purchase LG products.

We ALWAYS bought SEARS products, so when the time came to purchase a new refrigerator, we went to our local SEARS store. We bought one with a bottom freezer (LG). Its beautiful, BUT started malfunctioning less than 1 year later (it wouldnt stay cold). After several calls (and hours of being on HOLD) to their customer service department, and answering the same questions over and over, I finally reached a sympathetic rep who actually listened and realized that my fridge was STILL under the manufacturers warranty, as well as the purchased extended warranty. She ordered a replacement refrigerator, and we got it about 10 days later. Two years after receiving the 2nd fridge, that one started malfunctioning! We opted to get the home warranty, but still had to pay around $600 out of pocket. Now, another two year later... here we go AGAIN!!! Same fridge, same issue. But, due to the pandemic, we tried to lower our expenses, and recently cancelled the home warranty. So, again on the phone with SEARS trying to see if there was anything that could be done (like maybe there was a recall on this model). Now some may say Bad luck, but I say CHEAP QUALITY... Do not buy LG or Sears products!! BUYER BEWARE!!

My sister in MN and I (in AZ) each purchased a new LG top loading washing machine in fall of 2019. We both have a problem with the washer leaving an ashy, white residue on all our black or dark clothing. It happens whether or not we have used soap and even if I just ran the cleaning cycle. Also, the dryer never dries a load of towels on one run. It always stops while the towels are still damp, so I have to run it again. Im very disappointed in these two defects.

I purchased my refrigerator in November of 2014. I began to have performance issues with the cooling fan within two weeks of operation. After a remote diagnosis I was told that the cooling fan was freezing up; when I asked about repairs I was told to just insure that all doors and draws were tightly close and to check all seals were air tight, bad advice. Between November 2014 and April 2016 the same issue continued to occur. After a series of calls and two more visits, LG would no longer return with pay; this was an ongoing issue. With no further help from LG the repairs were completed in 2017 through use of my home appliances insurance.

Purchased 4/11. LG bottom freezer refrigerator. The bottom Freezer door doesnt close. Warranty repair will take FIVE days. Its beeping constantly, food is thawing. Its a dangerous situation w small kids and pets. NO assistance from Home Depot or LG support.

We purchased a LG 25 cu ft refrigerator on 11-21-13. Not a small expense, $1400.00, on sale, too. Model LFC25776ST. It lasted less than 2 years. We called the company, and got NO more than an answering machine, leave your message, and well call you back. NOTHING happened. There was NO response from the company. I will NEVER do business with LG again, and am still angry at the lack of concern or even response from the company. LG has shown exactly NO corporate responsibility.

We purchased LG microwave oven that failed approximately 4 months into the warranty period. The warranty reads that “LG will, at it’s option, will repair or replace the Product“. LG’s policy apparently is not to do either of these things for countertop microwaves. They refused to repair or replace the unit, but suggested that we purchase another unit. They did in fact refund the original price of the unit, but now the unit could only be purchased for $30.00 more. As the request of a customer service agent we submitted the new receipt indicating that a price adjustment would be given. Long story short, not only did we have to do the leg work and go out and find another unit, we have had to absorb the difference in the price. DO NOT BELIEVE THE WARRANTY! Had we known that we couldn’t trust the warranty and the customer service agent, we would have chosen another brand of microwave. Although we have purchased other LG appliances (TVs, dishwashers etc) we will not make that mistake again!

I believe I should have read all the comments people made on LG products before making my purchases. Sadly, I now have to be among the complainers, in Aug 2016 Ive purchased all LG appliances. I am already experiencing issues with the refrigerator and service. Refrigerator is constantly running, I swear it may stop for 5 min and run for hrs. I am tired keeping track. Ive called and emailed LG, their response was perhaps the doors and leveling need adjustment.In short, I contacted the store that I made my purchase from, & was told to call the warranty dpt. & when I did, the earliest that the technician can come out to check it out is mid-Sept. OMG what have I got myself into. Nobody needs to go through all this. Come on manufacturers start getting serious and listen to what people are saying. We are not just making noise, these are legitimate concerns and complaints. As consumers, we are paying high prices for appliances we should get good years of use without complaints.

I needed a refrigerator badly mine had broken down. I went to Best Buy to purchase. It was the perfect height for the space I needed. About a month later it was leaking badly from the back area to all over my floor. I called the company they asked questions like do I have central air to cool down the fridge because that is likely the cause of the leaks. Im not happy it was a new fridge so it should not leak. A year later same problem.

The plastic water line that runs down the back of the unit has a small crack in it. Every time you use the water or the icemaker fills itself, the unit shoots a stream of water down the wall behind the refrigerator. Now, my wood floors are damaged along with my ceiling below my kitchen. These are the factory-installed lines on the back of my LG refrigerator. The unit is six years old.

One year ago washer- dryer purchased. Washer leaves deposit of dirty material on clothes. Lowes said they can do nothing as it is past 30 days! Your reviews show similar complaints from other folks. Another voice! NO LG!

We purchased a new LG Washer & Dryer 05-06-2013. The washer has been banging very loudly while the water adjustment turns on & off during its cycle. Also we have noticed a strong mildew smell in the washer as well. I have had to replace the hot & cold water valves due to this erratic banging of our plumbing pipes. We had contacted the LG contact people & they have not been cooperative/helpful. They gave me names & numbers of repair services that do not service our area. Called them the next week & was told a service would be contacting me within 3 days. However, no one had called us & they gave me conflicting info once again. We cannot afford to pay for any more plumbing problems due to this still erratic washer banging problem. Our other unit we had worked the same way. This unit does & it never gave us this disturbing problem. Sincerely!!!!!

I bought a beautiful French Door refrigerator and purchased an additional 4 year extended warranty. Three weeks ago it went on the fritz and stopped cooling and freezing. I called LG who scheduled an appointment with A&E Factory Service. Two service appointments later, my fridge still isnt fixed and I have to wait until December 3rd for the next appointment. Four weeks without a refrigerator is truly unacceptable. Worst customer service EVER!!!!

I purchased a fridge 12/19/16 from Home Depot with delivery for 1/5/16. Once fridge came in and they opened the box it had a dent which I had been told to not accept (Youd think they check them before leaving warehouse as it wasnt caused bringing it in). Called customer service and could not be compensated nor will they make arrangements to schedule a quicker delivery (as 1/17/16 was next available). It was also very frustrating as my husband had taken a day off to attend to this and not only did he wait for nothing I waited over 40 minutes to get an answer. Im not sure what kind of business LG runs but one thing I do know is that I will never purchase a product from them again. They must be out of their minds to think I will wait a month to receive a refrigerator to replace my broken one.

We bought a LG dishwasher 4 months ago. After 3 months we started having problems. In the last month is more the time we were unable to use it than the time it actually worked. I called LG 4 times so far, its quite obvious they cannot fix it but they refuse to exchange it. Im at the point I just dont want it anymore, I just want my money back. What a waste of money. They gave you the chance to put a review on their website, but guess what.. my review never got published.

Purchased my LG fridge in Oct. of 2011. The first service call we had to have was in May 2012. The fan in the freezer that blows the cold air through the unit was not working, and the fridge was not getting cold. The repairman basically said that the fan had slipped down the shaft and could not work. He repaired it at that time, which lasted until Sept. of 2012. At that point, it happened again, and the motor on the fan burned up, and had to be replaced. We took his advice and purchased an extended warranty through LG. The third time the fan malfunctioned was in July of 2013. It sounded like a weed eater was inside my freezer. LG premium care set up a service call for Aug. 22, but the repairman cancelled because he had no record of my extended warranty, and we refused to pay his $150 service call fee up front. I contacted LG again, and they set up another appointment on Aug. 30. The repairman replaced the fan motor again, which didnt fix anything. The next service call was set up for Sept. 10. This time we had two servicemen show up. Upon opening up the fan unit, we were informed that the previous repairman had forgotten to reset the unit. We have gone a month and a half without a refrigerator, and have lost food constantly. I dont feel that I should have to keep buying $150 extended warranties each year to repair their defective unit again and again. Please advise me of my rights and options on this matter.

My newly purchased LG refrigerator had a continuous leak/drip from the water dispenser immediately after installation. After six attempts to fix it, LG decided to deem it normal rather than fixing the problem. A few weeks after owning this refrigerator, water started dripping from the water filter inside the refrigerator. LG refused to fix this issue and told me that I would have to pay for the repair.In my interactions with LG, the customer service supervisor was demeaning, condescending, rude, and unhelpful. I wrote LG corporate headquarters to notify them of my horrible experience with LG and to ensure that they knew that I was unhappy with their product and their customer service. Their response was that the refrigerator was working as designed. They never apologized for my experience. After owning this refrigerator for less than 3 months and it never working right, I decided to call the place that I purchased to exchange to a different brand. I will never purchase any LG product again and I would recommend that you look at a different brand like KitchenAid or Kenmore.

Just another complaint about an LG front load washer not being able to complete the spin cycle due to the load not being able to balance. Many have suggested dumping the LG and getting another brand. Often the other brands have the same issues. Samsung is one. Another problem is who is actually making the other brands, such as Maytag, etc. Often you just exchange brands, then you exchange terrible customer service centers, poor customer service centers, poor warranty service. In an attempt to make these products more feature rich, they become too complex, too problematic, too difficult and expensive to fix. I am sure that the companies are overwhelmed with complaining customers. If they get in a pattern of fixing a few machines, then all users will expect their machines to get fixed. The companies are not going to do that. Hence, the customer suffers. There should be more consumer protections regarding these products and their repairs.

The dryer is efficient however, the front loader filter that is located inside the door, requires constant monitoring for tears and dismemberment of the felted seal. This prevents the dryer from either being more efficient or rendering a timely and efficient manner in drying the clothes. We have noticed that when we attempt to fix the felt, and a proper seal is achieved inside the dryer, the clothes dry quicker and more thorough.

There is water leakage from the last compartment of the bottom freezer and later forms ice. Due to this, proper closing of the freezer compartment is not possible.

I originally gave LG a poor product review regarding my LG fridge. The control panel, icemaker, and water dispenser stopped working. It got off to a rough start working with LG customer service. It took a couple of visits from the LG technician to figure out that the left door would have to be replaced. This was an expensive repair. I contacted LG and requested assistance with the cost of the repair. It took a while (about three weeks), but LG stepped up and bought the part and I paid the labor. My fridge is 4 years old and long out of warranty. Its not lost on me that LG didnt have to do anything. LG is the first appliance/electronics company that did anything for me out of warranty. I should also add that the LG technician was very professional and reliable. Overall, LG turn me around from frankly a pissed off customer to a loyal customer. LG will be first on my list next time Im in the market for appliances, televisions, etc. The only reason I didnt give LG a full five stars was it just took so long to get my fridge fixed and it took several phone calls to LG customer service before I found and agent who took and interest and went to bat for me. I think her name was Marsee. Im not sure about the spelling. One last thing, LG does not mark up their parts. I checked. If you have an issue with an LG product, make sure you use LG technicians. If you call and independent outfit, you can expect that they will (in some cases) mark up the parts double.

Lg free-standing electric range - My stove is 3 years old. It has never worked well from the start. In the last 4 months, I have had the oven board replaced because it was shot. They recalled the motherboard and I had that replaced. Now once again, the oven doesnt heat up. Is there a lemon law for these horrible appliances? I was told by the appliance repair service that LG is a high end range. I had GE ranges and they lasted 10 years plus. This stove worked for less than 3 years. Original cost is $1,000, plus repairs of $200 divided by years equals $400 a year. Very expensive for a lousy quality appliance. LG and Best Buy should be investigated for selling lemons.

Bought this expensive $2500 LG fridge from Costco June 2018, we were remodeling our kitchen. After 6 months the ice maker defrosted and started leaking and unable to dispense ice. The repairman changed the ice dispenser motor and seemed to work ok. Then after another 3 months or so, the freezer and refrigerator stopped working, defrosting all of our food. We lived on ice coolers and no cooking. When the repairman came, he unplugged the ref, and it started working again. After another month, same thing happened, defrosted all of our food again, lived on ice coolers for 4 days till repairman came and says it might be the control board acting up? He will order the part but we have to wait another 3 days or so. We are waiting for the part he ordered Thursday and will come Wednesday, long wait for a very frustrating expensive ref? I recommend “Don’t buy this fridge!“ Not worth the headaches. I live in Vegas. Very hot here, no fridge life is not easy! Very frustrating, unhappy with poor customer service. LG does not even expedite repairs? Unacceptable... We bought a lemon? Hope this experience doesn’t happen to anyone...

I purchased an LG washer/dryer pair from Lowes in Glendale, AZ the week before Labor Day, 2014. Install occurred about 10 days later, because the item wasnt in stock. Washer was front loader, Dryer is gas. Dryer is fine. Washer (Model WM3570H*A) began leaking within 4 days - first a little, then a lot. Called Lowe; they sent out a technician to observe the unit in cycle. Didnt find a leak. Next day, starts leaking again. Call Lowes and demand a replacement. To their credit, they send a Maytag loaner unit out while they take the LG back to figure out what is going wrong. I had the loaner for about 6 weeks - apparently they had to mine the ore to make the steel to make the machine. My replacement unit arrived yesterday, 10/22/2014, nearly 2 MONTHS after the original purchase. Washing load number 3 following new install, the floor is covered with about a quart of water. No leak from the front - it is coming from under the body of the washer somewhere. So tomorrow, I will call them to take the machines back, refund my money, and go elsewhere to purchase a reliable washer/dryer pair. The rating sites online have this all wrong - LG sucks!!!

I purchased an LG refrigerator. After about 1 1/2 year, the fuse blows. Now you would expect to just replace the fuse, but no. The design of the fridge is that you have to replace the entire circuit board costing hundreds. I dont know why, but I decided to do a little research. I went to YouTube and found a video of how to replace a fuse bypass circuit avoiding a big cost. My fiance and myself did this. Total cost is around $25.00 (gotcha LG) and we have no experience. If you can follow directions, turn the power off to the fridge, of course, and use your own judgement. I would do so again. Why do we think they fix it to where you cant pay to have a fuse replaced (which I have never heard of going out on a refrigerator that fast anyway)? So that maybe a company can makes lots of money by replacing the entire boards instead of just a $1 or $2 fuse. Just want everyone to know and to the person who did the YouTube video, thank you so much! And to LG, no thanks. I will not buy another LG product (lifes good). Life would be better without defective appliances.

I purchased an LG Refrigerator two years with dismal results. The ice maker on the French doors broke, even though I only actually used it for 8 months. I applied to the company for assistance. I complied with all their requests for information, but they never got back to me. Finally after several weeks and many calls, they said they would not help because I purchased a floor model. There are two lessons here - The LG refrigerators are poor performers and the companys warranty is worthless.

The odor on my clothing and towels is absolutely offensive and I feel like everyone who comes close to me can notice it. I certainly hope that anyone who has a desire to purchase an LG front load washer reads all of these negative comments. I wiped out the inner rubber gasket. I could hardly get my finger inside of it and out came globs of black mold. I continue to run bleach through the machine as well as the fresheners that are recommended for front load washers. The odor still remains. I want my top load washer back, so I can return to Tide Mountain Spring detergent. My family was always complimented on how fresh our clothing smelled and I miss that! Shame on you, LG. You should be having a serious recall of all of these machines!

LG has sent a repair person to repair my refrigerator at no charge for the parts and labor. Thank you LG.

Very happy with the washer and features but one. We dont feel that there is enough agitator action during the washing cycle. The different choices for washing loads is sufficient for all types of clothing. The reminder sounds during a washing cycle are very helpful when washing numerous loads of clothes.

My 2.5 years old LG fridge stopped working 2 days ago. No warning. The front panel said the fridge was working at optimal temperatures, but everything defrosted. Vacuumed dust from vents around compressor, during the initial troubleshoot with no result...just came from a month of grocery shopping, as we usually do, a day earlier, before this headache. This is terrible for an appliance just a few years old. Very disappointed. I have a KitchenAid refrigerator that was replaced by this new product because of its space. It is still working after 13 years.

Bought a Lg Refrigerator model #LMXS30776S. Production date 4-2015. Linear compressor failed and neither section will cool. All food went bad and I’m disabled on a fixed income. This is the second time this has failed on this exact refrigerator. Customer should not be responsible for any charges including labor because it is a flaw in the design and LG knows this and continues to manufacture “linear” compressors that they know have issues and have several lawsuits for. My refrigerator should be fixed free of any charges as it is their design flaw. I can not afford labor charges to fix this overpriced paperweight or sealed cupboard because that’s all it is good for now. Didn’t last more than 5 years with an already replaced compressor. Shame on LG not taking responsibility for their design flaws and putting the stress and costs on customers.

I have a washing machine that is 3 years old that needed a repair covered under the 7-year warranty. Because I cannot find my receipt after 3 years, you will not honor the warranty, even though the serial number shows its not close to 7 years. Because its a premium product, a receipt is required. I spent $1,000 on a premium machine that LG will not honor warranty on due to a 10-cent piece of paper. This is not how you treat your customers who purchase premium products. And premium products should not break after 3 years.

A little over three years and the washer WM2455H, a front loader broke making a grinding sound and the drum wouldnt turn. I got hold of service on a Sunday evening and a service technician came out on Tuesday evening. Its $89 to walk in the door and 10 mins. to figure out the rotor splines stripped, but he didnt have part. He fitted me in on a Friday evening and was charged a total of $150 labor for a 10 min. job. Part is covered under warranty but I could have bought the part for $80 and saved $70 and days without washer. Technician was very nice and helpful. He spent more time having to do his electronic paperwork than fixing machine (I blame the company). Also, the digital minute readout has some of it pixels out. Im just complaining of the reliability of a machine just 3 yrs old.

We have not been at all happy with the services which LG is giving us. We have bought an LG Side by Side refrigerator on 22.10.2011. Just a month after, the power capacitor has gone faulty and now there is nobody that can provide service to get this changed. I am sorry, if you cant serve the customer a month after, how can we expect in getting your services a year or after years? The scenario is this that I lodged a complaint against my fridge not working on Friday at10:40 am and your representative confirmed that the complaint will be attended in 24hrs as per their script. Then on Saturday, I called them around 12:30 pm mentioning that I didnt receive any call nor your service. So your representative confirmed that they are sending our request on urgent basis to the service center and we should hear from them in the next 2-3 hrs to which we received a call from your service guy and he came to attend the call. However, he confirmed that the capacitor is not working and this needs to be replaced. We mentioned when we can get this done, to which he confirmed in a days time since they are open on Sunday so he will try to get this fixed. We called him on Sunday. He mentioned this cannot be done today as he hasnt received the part from the company. We were not at all happy from the service and we asked as what is all this about and when it can be done and stuff to which he mentioned to talk to his senior and provided his number. We stated that the Seniors dont answer their phones at all. So we were correct on that, they never handled the complaint. Now when I phoned the service man as to check for the status, he mentioned please speak to the Manager as I am on leave today and I will not be able to help. What is the service? How do you expect your customer to sit quiet in this situation? We have been calling every time and not getting any service. I am sending this complaint in the editorial section of the newspaper against LG and I will ensure that we get the solution from the consumer court. I am from a service industry background and I am sorry to say this is not the work ethics you are following.

$2400 Like throwing money down the drain. Bought this refrigerator 2014. Five years later it quit cooling. I have owned other refrigerators that last 15 years and more. Technician came and said it is the compressor but the labor will be about $900 which I am liable for. (Of course also had a $95 service call cost.) Been without a refrigerator for a week now. Filed a claim and will have to wait another few business days to see if LG will cover all the cost. Technician said even if it gets fixed it will probably go out again in a few years. We did all our research prior to purchasing this refrigerator.... Guess those reviews meant nothing. Not to mention the loss of all that food and no sense of urgency from the company.

0 stars ! We have had the LG front loading washer for several years and have tried all tricks to get rid of the moldy smell, like leaving the door open when not in use, to no avail. The repair man suggested we run a bleach load first to help kill the smell prior to doing the other loads, or just run it empty with bleach prior to using it. We bought it for its efficiency, not to waste energy! We have reached the end of our rope with this washer and feel it is irresponsible to even give it away due to the health concerns.

Installed the refrigerator last August, now it is not working. We have to wait 4 days for a repairman. Luckily I still had my older refrigerator in the garage so that I would not have to throw out all of my food. I wont purchase a LG product again, especially after reading the other customer reviews.

LG Washer WT5001C - This washer was recommended by Home Depot. I had no idea it was a Korean made machine. I was told it was a GE brand that had great reviews. Shame on me for not checking. Luckily I purchased the 4 year extended warranty. It is by far the WORST machine I have ever had. I have had repeated service because it is never in balance and ALWAYS take over 90 minutes to do a simple load. I have been told, I put too few items in the machine. Next service call told I put too many clothes in the machine, next service call I was told I didnt know how to load a machine. Seriously I have been washing clothes for over 35 years! Finally a good local service company was assigned to come out and they replaced the Core control board and the Display board. NO CHANGE. Finally called again for warranty service only to find out there is a major part recall on many of the models so if you havent checked you might want to. Of course finding someone authorized by LG to come out is the next joke. Their service departments are as bad as their washers. This is simply a poorly built product that should be totally recalled and no longer sold. Major retailers should be ashamed selling this to consumers. There is no doubt I will be donating this machine as soon as I get close to the expiration of the extended warranty. I would gladly participate in a class action against this company.

I will never buy another LG product again. This microwave needed major repairs within 18 months of my purchase. The first repair happened when it was still under warranty but I had to pay for service and when the second repair was needed, the warranty had expired. I called LG to ask for a warranty extension with the argument that a relatively new appliance should not need major repairs twice. In fact, the microwave I had replaced with the LG was over 10 years old and had never needed a repair. I replaced it because it was old looking and I was remodeling my kitchen. LG would not extend the warranty and the repair with service would cost more than replacing it. I argued that they should replace my microwave but was denied. Again, I will never buy an LG appliance again.

Stopped working 2 days ago. The refrigerator is still under warranty and they are sending a technician through a 3rd party company to repair it. Why wouldn’t LG supply a new refrigerator instead of fixing it? Trustbuster. Spoilt food. Forced to work from home to attend to the technician. Extremely unhappy.

We bought our refrigerator (MODEL LFX3194SST) March of 2013. From HH Gregg in Kennesaw Ga. Paid $3000 for it and bought an extended warranty simply because it was an expensive item and had a lot of computers in it. It quit working within the first year and LG sent someone out to repair it. It was the compartment in the freezer that contains the fan that blows cold air into the upper refrigerator section. The same thing happened again in March of 2015. It was under the extended warranty then. In the Atlanta area it is Tanstel who handles warranty for HH Gregg. I would rate Tanstel a minus 3 out of a scale of 1-10. That bad and that unprofessional. I expressed this to HH Gregg retail store and also to corporate office. The store seemed concerned even though they could do nothing to help. Corporate office was a joke and we ended up insulting each other, so I think Im finished buying from HH Gregg. Anyway here it is July of 2015 and my refrigerator is broke again. Same thing for 3rd time. Fan in freezer is frozen that blows air into the refrigerator. So no refrigerator and Tanstel doesnt seem to care if it gets fixed in a timely manner. So Im begging you, please dont buy anything with LG name on it. Read all the other reviews on the internet. They look good, but rust, dont work and you will be sorry. Youve been warned. And ask who made the appliance if you buy it from Sears. It might have a Kenmore name on it but ask who made it.

We bought ALL LG appliances 3 yrs. ago, including their French door-in-door refrigerator. We’ve been without that fridge for THREE WEEKS now!! LG’s customer svc. is shameful. They think 3 wks isn’t unreasonable to live without a fridge. It took 2 wks & dozens of phone calls, hanging on hold for over 10 mins. to even get an LG certified tech assigned to our case. Took another week for THEIR certified tech to receive the new compressor from LG parts. (LG refuses to expedite shipping even when we offered to pay for it). He came, installed the new one & it’s STILL doesn’t work!!!!Admittedly, we were enamored by their products. We drank the “Life’s Good” Koolaid. The only element that differentiates one manufacturer, from another is their customer service when things go wrong. It’s easy to spew “Life’s good” mantra when people are spending millions on your products. It’s what a company does to help its brand loyal customers WHEN THINGS GO WRONG - that is the true measure of their worth. I was an LG brand loyal consumer. I’m over that now & hope to warn others so this nightmare doesn’t happen to them. My neighbor had a similar compressor problem with their Samsung fridge. They received a full refund for what they paid for it, in TWO DAYS!One of my husband’s cancer meds requires refrigeration. Even knowing that, LG customer service reps give the same rehearsed canned response; “we’re sorry for your inconvenience”. 1) They’re NOT “sorry” & 2) Being without a fridge for the whole month of August is considered well beyond “inconvenience”!!! They’re doing NOTHING except continuing to try to get it repaired at a snail’s pace. There’s NO possibility of getting anything done quick with them. I offered to give them MY FedEx acct. # to overnight another compressor. No, they can’t even do that. If I could afford to put this piece of garbage on the curb for trash pick-up, I would. But we bought all new appliances knowing we were going to be retiring & these were supposed to last us as we prepared to live on our fixed incomes. I would go buy a similar fridge by another brand manufacturer if I could, but we’re not drawing the salaries we once did. LG expects us to wait ANOTHER 3 wks or longer to see if their tech can replace the compressor, again. When asked if they could overnight it - no, that’s not their policy. They are a disgrace!!!

I purchased TWO LG front loader washing machines from Home Depot for my own use. From day one the clothes never came out clean. Because I had bought two I assumed that this issue was with my plumbing and had the plumber back in several times. Each time he assured me that there was no issue with the plumbing. I finally called my extended warranty company to come and take a look at the machines. The technician simply shook his head and said that he understands my frustration as he owns the same machine. There is simply no sufficient water in these high efficiency front loaders to wash laundry! They are marketed as giving a superior wash yet DO NOT WASH THE CLOTHES AT ALL! Try washing a load of laundry in the sink and adding just one jug of water! I am still hopeful that LG will stand behind its product and replace these machines, as I currently have two very nice looking ORNAMENTS in my home.

PROBLEM DATE 6/1/18, PURCHASE DATE 2/12/17, PAYMENT AMOUNT 2,432.59. Purchased the LG Refrigerator from SEARS in 2017. Contacted LG at 1-800-243-0000 on 6/1/18 at 9:57 AM about the fridge not freezing/cooling. LG offered a warranty # APN & service # RNN. LG said someone would contact me to setup an appointment for someone to look at the fridge. No one called. I called LG again on 6/2/18 @ 10:09 AM. They said someone would contact me on Monday. I called Tuesday, 6/5/18 @ 5:24 PM because no one had called me. They said it was being sent to the Search Team and someone would contact me in 5 business days. No one called. I called on 6/14/18 @ 8:52 AM. They said someone would be calling me because it had not been 5 business days yet. No one called me. I called again on 6/15/18 @ 8:22 AM they said JCS Technology would be contacting me to setup an appointment. And a new # was assigned. RNN. I was reminded that parts and labor would be covered. We contacted JCS Technology because no one had setup an appointment. There was no answer. I called LG and they said they had an appointment setup for 6/18/18 between 8 AM and 12 PM. No one called or showed up to look at the fridge on 6/18/18. I contacted LG again 6/18/18 @ 1156. They said that JCS would reschedule the appointment. Which was for 6/23/18 between 8 AM and 12 PM. We contacted JCS Technology to make sure someone was showing up. We got a text msg from JCS Technology stating Hi we wont be coming. They will be assigning you to another service center. Sorry for the inconvenience. They got the order mixed up. That was sent on 6/23/18 @ 10:15 AM. I contacted LG again on 6/23/18 @ 10:18 AM and they said they are sending it to their Search Team and it would be 5 business days before we hear anything. I want someone out here to look at the refrigerator. I offered to find someone to look at the fridge and they said they have a search team for that. It will be another 5 days. To sum it up, I have continued to call LG and I continue to be told it will be another 5 days. I have also been told that they have expedited this for me and that I would get a call within 48 hours. I did not get a call. I called again to only be told another 5 days. Today is July 9, 2018. Not a single Tech has been sent to even look at the fridge. I asked LG to let me find someone to look at the fridge, let me pay for it and then LG can reimburse me. LG said that is not listed in their policy and they can not do that...

I purchased my LG Refrigerator French Door LFXC24726S on 9/5/15 from Best Buy. This refrigerator is used seasonally from June through September each year and winterized. In July of 2017 or after about 6 months of actual usage Error FF (indicating a fan problem) appeared and the refrigerator ceased to cool. A local repairman (not LG) replaced two fans with no improvement. Since an LG repairman was unavailable on a timely basis I was forced to buy a replacement refrigerator since this is a seasonal rental home. I was able to get an authorized LG repairman in late August who with consultation with LG Tech Support diagnosed a probable Main Control Board issue since the board has been updated to correct a known internal fan icing issue. No repairs have been under warranty so after $300 for fan replacement and $500 for board replacement the refrigerator still produced Error FF and does not function.I would gladly join a class action suit because this is simply unacceptable. Foreign quality that is being sold to the American public by our big box stores. Furthermore, I have been unable to talk to a technical representative at LG myself getting bounced between the standard 800 customer service and the LG parts distributor. My authorized LG repair service indicates that LG is frequently difficult to deal with. DO NOT BUY ANYTHING MANUFACTURED BY LG!

I recently purchases a Model # LSE4611ST slide in glass top range. I was very happy with it in the beginning. This past summer I was canning, the process was done, I laid a cloth on the unused side of the range and put my jars on it from the canner. I went out for 20 minutes, came in and found the front burner on and the cloth burned to the stove top. What I discovered was that when you leaned forward into the stove, the controls on the front of the stove are extremely flexible and it takes nothing at all to turn on the burner. I had a similar experience this afternoon and apparently touched a dial with my body and it turn it on while I was cleaning another section of the glass top. I almost set my hand on it and realized in time that the burner was on. I still like the range, just do NOT like that the control knobs are so easily manipulated. Thank goodness we dont have children in the house, it would be dangerous. My experience with LG has not led to a resolution. My issue that the knobs on the front of the range were very susceptible to touch and that it was easy to turn the burners on without being aware of it. I had a fire on my stove that burned thru a mat and damaged my burner. When the repairman came out he told me that was the way it was, there was no way to make the knobs more resistant to light touch. That this was the way it was. It makes bothers me that something so easy to fix to prevent accidents is deemed not viable by the company.

Almost two weeks without a refrigerator - model LFXS30726. The food in my veg. drawer was freezing but the rest of the refrigerator wasnt cooling. The temperature in the fridge. was 46 degrees. I called LG and they said they would arrange to have a tech. come. I hadnt heard from them after 4 hours so I called back. They said it would take 3-5 days to schedule an appointment. What? So I asked for a list of authorized service companies and had someone at our house the next day. It was determined that I needed a part and that I would have to defrost the entire fridge/freezer. One week later, the tech came back with a new redesigned panel, however our motor was still full of ice, so he installed the new back panel and said to let it sit unplugged for another 12 hours. We left it unplugged for a total of 60+ hours to make certain. We turned it on last night and after about two hours got an ER f error. We called LG and they told us to unplug and restart the refrig. We unplugged again and let it sit overnight. We started it up again this morning and after two hours, same error. I called LG three times this morning because I was disconnected after being put on perma-hold. I wanted them to get a service person here today, but of course, they werent able to do that. I have to wait until Monday to even get in touch with anyone to make another appointment. That will mean 3 service calls & 3 days away from work. Its incredibly frustrating for a 7-month-old refrig.

I bought the machine two months ago and noticed my white clothing was coming out gray. I changed the soap and the settings (chose hot and heavily soiled), and it’s the same thing. I opened the machine during the wash cycle, and the water was consistently cold while the water in the sink by the machine is very hot. The technician from the store where I purchased the machine came out and found it working correctly; however, he also agreed that the water would not get hot. I called LG and discovered that the CW in the model number stands for cold water. In other words, this machine is designed to use lukewarm or cold water. That’s strange! I thought hot water was helpful in the washing process. I am now doing battle to exchange this ridiculously designed machine for one that will actually clean my clothing, and I wont give up until I have a replacement. No one in the appliance store understood what CW meant. They thought the W was for white in color. Good grief! By the way, the dryer isnt wonderful either.

Faulty Refrigerator lsrc2925tt - Ice maker started going bad. Was not producing ice properly. Shortly afterwards, a big puddle of water appeared from freezer. Refrigerator went completely out. Called Home warranty company. They have not been wanting to assist me. Accusing me of being the problem and not taking care of the appliance correctly. Luckily, I found a comment on here from Jack ** of TN. He experienced the same problem. Water in the circuit board of the unit. Also called LG and advised. Sent them documentation and this website as well. Looking into legal representation for resolution. Have been without Refrigerator for nearly two weeks.

I bought a $3,000.00 refrigerator in November 2018. Not working for 5 days, customer service giving me the run around. Cant get an appointment no matter how hard I try. Shame on LG not standing behind their products. Last time me or anyone in my family ever buys an LG product. Dont waste your money.

I bought a new microwave to last us (pensioners) a couple of years. The bottom where the rollers for the glass plate run, rusted through in two and a half years and just today, it started a pyrotechnic display behind the mica cover inside the oven, actually creating fireworks in there. I am so angry about this poor quality oven. I feel like making a video in which I would demolish it with a heavy hammer or chainsaw and splashing it all over the Internet. My previous Litton lasted 12 years. This is really a hopeless product. I will never ever buy an LG product again.

After only a year and two months after purchase, our LG dishwasher (LDS4821ST) is obviously having a drain pump issue, and thankfully we purchased the service plan at Home Depot. This washer sucks. It has become noisy, the panel freaks out and sometimes you cannot choose certain wash cycles, and now this drain pump issue. Its a huge piece of **. Follow my advice, since I know people with more expensive washers - get something like a Bosch or, if you really have the cash, a Miele. If you purchase an LG, you will regret it. Oh, and we also have an LG refrigerator, which also sucks. Although there are no real problems yet, it cools unevenly, and even when the unit is set at 36, some zones read 42-44 degrees (I have a digital chefs thermometer), which is in the danger zone for food (40/140 rule).

LG has completely exceeded my expectations for all electronics including my refrigerator. An ice maker plus water dispenser freezer bottom or top and ready for lots of groceries. But I would include an option to order food from the refrigerator and keep food fresh longer.

Before I called for service regarding my problem with my LG range, I read the reviews here and they really scared me. I almost decided not to bother calling them at all with my concern. But I did and was EXTREMELY happy with the results. Customer service answered my call after only a short wait and the rep put me through to the dispatch office who set up an appointment with a local repair company, gave me a service ticket number, phone number for the local company in case of a problem. The repair company came 2 days later (we live out in the boonies!) and fixed the problem at NO COST, as LG gave me this one free service call. I was amazed. Problem solved quickly and easily. Thank you LG!!

We have owned so many LG products and have loved them all. My complaint with the dishwasher is that it takes two hours to run and does not have a dry cycle. No one told us that at purchase. Have had for three years and no real problems except as stated.