My Kenmore fridge (made by LG) just went bad. Its less than 7 years old. Needs new compressor and then seal would never be right, as told by repair person. So Im off buying another fridge. Wont be buying LG. I would join a class action lawsuit if someone starts one.

My washer is just over 3 yrs old and the bearing went. When I called LG to explain the problem they told me that the parts were under warranty but the service call wasnt. So they would charge me for a service call and the labor!! And then they went on saying and if it is something else other than the motor/bearing or parts that are covered then we will be responsible for the parts. All that is wrong is a bearing went and it should be covered a 100%. She goes on saying if you read page in your owners manual it goes over what is covered and that we dont cover service calls or labor. She was very rude and no help at all. I feel a washer should last longer than 3 yrs. I take exceptionally good care of my things and LG just falls apart. I am now looking into other companies that do repairs on appliances cause after reading other peoples horror stories I dont want any of their rude, unprofessional, crappy employers stepping foot into my home. My luck their employees would disconnect something and flood my house!

The worst waste of money and there is nothing I can do about it now. Bought it a year ago because it fit in a small area of my kitchen. Reads, Hold 3 seconds for extra functions but nothing happens. Stuck with limited functions. Normal cycle over an hour plus. Dirty clothes come out and holes showing up. I feel tricked by LG quality claims. Do not buy this washer.

Purchased a LG refrigerator at Home Depot. 2 years later compressor gave out. I called Lg services, Oh your warrantied just expired. Thief’s!!!! Come and pick it up and shove it up your rear end!!!! Stay away from Lg!!!!

Purchased the Refrigerator in October-2016 after we flooded. The refrigerator stayed in its box that it was delivered in until December 2016 when it was installed. In April-2019 the refrigerator quit cooling and we lost all of the food that was in the refrigerator. We called and reported it to the company and made an appointment for someone to come and look at it. No one showed up for the day we set the appointment in which my wife stayed home the entire day waiting on.We called that evening or the next day and was told it would be the next week before someone came out because the part wasn’t in. The question at that time was what part was ordered because no one had been out yet to see what was wrong with it. Someone did show up the next week and changed the compressor out. Since then the refrigerator makes a loud noise when the compressor kicks on. We have called back about the noise and someone came back and looked at it and thought he fixed it. It still makes the loud noise and we have called again but no one has come out to look at it again.

LG French Door refrigerator. Compressor needed to be replaced. Very poor service from A&E Factory Service. Still waiting to be paid for the food spoiled. This should have been a recall on the compressor before it failed.

Please steer clear of this product. It is a nightmare to do laundry. Continually says its uneven and runs more and more water to try and balance itself. Unless you have hours to devote to one load of laundry, get another brand. I personally cannot understand the people I call at LG help desk; definite language barrier. This washer apparently is ultra sensitive to a sock or some other small item being on the edge and Im constantly rearranging clothes to try and get it to finish. Worst appliance Ive ever owned and Im in my sixties.

Bought a fridge in 1015 well its now dead, called customer service, got the runaround, after 4 calls and a supervisor I finally got a repair company and parts were ordered, well thats over a week ago since LG wont overnight part.. What a load of bs.. The no wait guarantee is bs... Its been 2 weeks now... Also no one will tell me where or how to file a food loss claim... I used to love any LG product .. After this Im never buying any LG product.

Came home, everything was warm... Contacted LG as its (Lg lfx30297) under a 10 year warranty. Told me no that bit was $355 just to come look at it. Then it was going to be 800 in labor to replace the compressor... Tech came and set my floor on fire along with so, much smoke from his soldering I had to call the fire department. Final settlement was 25k for all my carpets and drapes plus a, new fridge. Hopefully this one holds up.

Bought a Kenmore elite French door refrig made by LG. It had 4 problems within 1 year. All problems are related to freezer fan. Error code ff. Sears covered the first 3 repairs with warranty and gave up on the 4th repair. We switched to another lg French door lfx31945st. About half month passing 2 years, it showed error code rf, refrig fan problem. Temp in refrig is not even. Some are frozen, other stuff are over 40f degree. I just ed called repair for $274 to cover under $500 repair cost for a year. Not fixed yet. Never buy lg again!!!

Since purchasing this refrigerator just a few years ago and thinking it would be great only a few months afterwards came the first compressor failure. Having to call customer service somewhere Across the Universe and get in touch with anyone who is willing to come out and fix it was a chore. Apparently most repair places do not want to work with LG because of these issues and their difficulty in compliance. And when they came out and checked it then the compressor took weeks to get there. Each time. This happened at least three more times and I think four because one time they claimed it was something else but three times it has been a compressor failure. So much so that the technician who came recently to the house actually had a compressor on his truck because he said nine times out of 10 the refrigerator has a compressor failure again and again so they are carrying them on their trucks. We have gone weeks and weeks without a refrigerator. I have never in my life had a refrigerator with such poor service. In fact never had to deal with anything with any of my refrigerators until this expensive supposedly excellent refrigerator. I promise I will never again purchase another one of these and I am insisting my husband get in touch with the manufacturers to replace this refrigerator as it has now failed on all counts and MEETS CRITERIA FOR THE LEMON LAW and it is a TOTAL LEMON.***It is impossible to deal with something that is going to ruin your food over and over again and leave you without any recourse until someone gets there again to fix it and you never know when its going to happen. BUT you do know its going to happen and it will happen and probably sooner than later. Debra Asheville NC

We purchase the LG Dishwasher in 2016 along with a refrigerator. The 29.7 Cu ft refrigerator is great, the dishwasher is good, but the lower rack comes off the rails it runs on and gets sideways in the washer. When it is full, you must literally pick it up and place it back on the rails it runs on. When it is empty you still have to place it back on the rails, but it is easier for my wife to handle. We are looking for a new dishwasher in our Florida home. When we saw the LG at Home Depot, I tried every dishwasher to see if the rack would fall off. The only one that did fall off was the LG. The other dishwasher had plastic bumpers the kept it from falling off. I would love to have a fix for our 4 year old dishwasher.

This is the second microwave of this model. The first one worked fine for a year - until a few days after the warranty ran out. It was cheaper to buy a new one than to have it repaired, so we bought a new one because it matched the rest of our LG appliances. This one lasted less than 3 months. Home Depot requires 3 repair attempts before they wil take it back (even though we have the extended service plan on this one), so we got in touch with LG again. The same repair man came out and took it apart and put it back together again, saying he couldnt find what the problem was. It worked after that - for 1 day. When I called the repair company again, the tech said he would contact LG for us and get it taken care of. He did contact them, but we have only heard from them once to request more paperwork. Still waiting for the follow-up call a week later to get a refund. I will never buy another LG microwave. Very disappointed in their customer service.

I purchased a refrigerator on 7 /6/ 2021. It was delivered and installed on 7/8 /2021. On 7/ 9 /2021 I got a compressor fan error. Service appointment for Monday 7/12/2021. IT LASTED ONE DAY!!! Waiting to see what the repairman will have to say.. Im Not happy to say the least!

I purchased washer from Sears on 3/21/13. It is now 6/15/13 and the washer has been out of service for 8 weeks. It is always the same problem, the computer board. The first time it went out, the service person came out and said it would be 10 days to get the parts shipped. It worked for 2 days before going out again. This time, it again took 10 days to get the parts shipped. This worked for 1 day before it went out again. The service guy called and said it was another part and had it shipped another 10 days. When it got here, the service guy said it was the wrong part, so now another 10 days for the parts to ship. In between scheduling for someone to actually come out and repair the machine was always a couple more days. I called LG USA directly and was basically told nothing. Not even a Sorry for your trouble. Their response was that there was nothing that they could do. Apparently, once you buy an LG product, you are on your own. They already have your money so they dont care about anything else. If you see an LG appliance, run away, run far, run fast. Just stay as far away from it as possible. Buy a Samsung or any other brand but stay away from LG.

I purchased an LG stove and have already been through 2 sets of knobs that continuously break. I see many others on this site have the same problem. This is a defect of a part that used shoddy materials or bad design.

I am not a wealthy woman so when I bought the LG fridge I thought it would last a long time (Only replaced because my 14 yr. old fridge died). It is 2.5 years old and it quit on December 24, 2017 (our Christmas dinner sitting in that fridge was ruined). I called their customer service dept., was hung up on the first call; the girl I spoke with last did the smartphone diagnosis which truly is a joke. Said freezer door was open. It wasnt and hadnt been. All the food inside was lost, so we are now trying to make do with a small cooler to keep a few things. Dont know when or if it will be fixed. Bought at Home Depot and Ill tell you neither LG nor Home Depot is going to do anything. I dont know what Im going to do. I dont have the money to replace all the food lost. Its so very frustrating. Ive heard so many complaints since this happened. Wish there was a group lawsuit; Id join in. If you go on Home Depot site, the new customers just love them. Hope they wont have this happen but Im sure now that most will. Wish I could warn anyone whos going to buy one and I hope this helps.

Before I called for service regarding my problem with my LG range, I read the reviews here and they really scared me. I almost decided not to bother calling them at all with my concern. But I did and was EXTREMELY happy with the results. Customer service answered my call after only a short wait and the rep put me through to the dispatch office who set up an appointment with a local repair company, gave me a service ticket number, phone number for the local company in case of a problem. The repair company came 2 days later (we live out in the boonies!) and fixed the problem at NO COST, as LG gave me this one free service call. I was amazed. Problem solved quickly and easily. Thank you LG!!

Machine was working and stopped, quit. No power whatsoever in the middle of the load!! When your LG washing machine quits working, as it will and locks the door with water in it with your nice clothes that will smell bad if you do not get them out. Here is how you can unlock the door without any power source to the machine.Step 1: First get soft flat kitchen spatula and use it between top of washer and front panel, on each side or corner there is a latch or tab that will allow you to get the complete top up and have access to the lid or door and also the drum.Step 2: There should be a red string on the side of the latch underneath the door or lid, pull on string on right side of lock and push up on lid or door and this should release your lid.Step 3 You will need a shop vac wet/dry or a sump pump to get the bad smelling water out so your house does not stink for the next week or two before the repair person shows up.This worked for us, when we could not find any site that told you how to do this so we wanted to tell anybody that may need help. We were told it would be a week or more before repairman would be here and did not want to throw away all of our clothes to mold and stink water. Hope this helps!!

Our LG dishwasher has never (since the day we had it installed) cleaned our dishes or dried them. I first noticed that after carefully rinsing all residue off my dishes, they still were dirty after running them through the normal cleaning cycle. I then washed my dishes and started using the power scrub feature every time and noticed the dishes had either food or soap reside on them and were never hot or dry after the washer stopped. I have to pre-wash everything I put into it and wipe off the soap afterward even though I use Jet-Dry. My dishes are barely warm when the 2-hour power scrub cycle is finished. I called LG support and after several questions, I realized that the customer service rep was going through a checklist in order to troubleshoot the root cause of the problem. She asked if I had cleaned the unit by the manual instructions to make sure there was no food debris clogging (YES). She asked if I used the proper detergent and if my washer actually had power to it (Yes and yes). She asked if I used the power scrub feature. She wanted to know if my dishwasher was connected to my garbage disposal? She said I had to check the line to make sure it was clear, but she told me that there was no way for me to do that other than looking at the line - REALLY? She told me that I obviously needed a technician to come out for the price of $85.00 to diagnose and probably more than $250.00 for parts and labor. She also told me that I could not talk to a technician or anyone else other than her over the phone.Weve had nothing but trouble from our LG refrigerator as well - having had to replace the water line 4 TIMES before the fridge actually stopped working and then had to pay LG for a new motherboard. I will NEVER again buy another LG appliance. Customer service is POOR at best and appliance functionality is a joke.

We purchased our LG refrigerator in 2012, French door with ice maker. Please be aware our ice maker once again has ceased to work. This will be our 4th ice maker to be replaced, IF we have it replaced, since 2012. Even though we purchased it in 2012, we are not eligible for the flat rate repair cost, (only eligible for models from 2012) and apparently, as per LG, it was manufactured in 2011. I have never been so unhappy with this refrigerator therefore would never recommend LG to anyone. And, as a side note, the paint is already coming off from below the ice maker on the outside. We called LG and explained this all to them but they were unable to help us. This has been such a frustrating experience for us.

When the machine cycles on it will pump water out of the soap drawer at times. Sometimes when it is started and other times when it goes into rinse mode, flooding the drawer below the washing machine and the floor. It took several calls to a person who did not want to send a service tech. He told us it was because we were using a wrong detergent. That is a perfect example of how little he knows about the product. When we finally got a service tech to come out and look at it, the problem did not show up while he was here and he had no idea what was happening. So although he was a very nice person he was not schooled in the product then he was sent out to troubleshoot. There has to be a troubleshoot guide that is developed from other repairs done in the field. My washing machine is not the only one pumping water on the floor. It Cost 89.00 for the service call. My Daughter paid 40.00 the same day to check her Maytag.

I bought an LG gas range model LRG30355ST at Home Depot sometime in 2009, and all the five knobs are all cracked and can no longer be adjusted to low or high. The cost of these knobs are exorbitant and almost costs around 1/3 of the total cost of the gas range. These companies should not be allowed to manufacture substandard parts for their products at the expense of the consumers. Whether they do this on purpose to generate additional revenues, we dont know. But something should be done and shift the responsibility back to companies like LG and make them pay or correct them at no cost to the consumers. Like others, I will no longer buy LG products and will spread the word that LG products are not quality products.

I want to lodge a complaint about a repair I had done last week that I dont think I should be responsible for. I purchased the DLEX3360 dryer in May 2011, along with the washer, for $1900 at home depot. I had an extended one year warranty with my Chase Freedom credit card. Within the warranty period of 2 years, my husband tried to quickly clean my sons soccer uniform on the steam cycle one day. It came out wet. I called LG (I dont remember the date, but it was the previous Fall 2012) and they told me that I didnt put enough clothing in the dryer, that it was too light. At that point, it was too late to dry the uniform so he borrowed another last minute. But based on their response, I assumed the machine was working and that I would figure out how to use the steam cycle eventually.Then, two weeks ago, I was preparing for my sons bar mitzvah party and I had 15 table clothes to iron. My aunt was helping and she thought we could put them in one at a time in the dryer since they were large. Again, they came out wet. My aunt said she has experience with steam dryers as she has a clothing business, and she said this was not normal. So I called customer service again and, as per their advice, I tried putting smaller items in (like cotton-poly shirts). The same thing happened. Everything was soaked. I told LG that when this problem happened over a year ago, LG said that I didnt put enough in the dryer. This time, the representative only said that it was after the warranty period and I was responsible. I was fuming. I had to get it fixed, so I paid the LG repair man ($228) with the understanding that I would talk to LG and get it straightened out.It took him 3 days to fix it (over 10 hours of labor). Apparently, the generator was shot. This was a major inconvenience as I had relatives staying with us for the bar mitzvah and we could not get out of the house through the mud room. I don’t see how we were responsible for blowing out the generator. It was a manufacturer’s defect. The repair man said it looked like it never worked. I do not think that I should be responsible for the repairs as LG led me to believe that the dryer was working and I didnt know how to use it, when I originally called.

Another complaint about the plastic knobs that break and have gas leaks. I have other people in my home that use my stove and they arent aware if the knob is all the way off. Gas leaks that can lead to death! LG is doing nothing about it.

LG wt5001c Bad Washer. Purchased in 9/12 at HD with 3 year extended warranty. After 2 yrs I had issue with motherboard. Then 1 year later I had issues with transmission and drive which was replaced. Now 1 year later the tub wont stop filling. I had to replace the LG with a new washer instead. Repairmen mentioned to me that quality control has been slipping from manufacturer due to mass production.

It has been just 2.5 years since I got my new washer and dryer, and now the dryer drum is cracked and making thumping noise. We just ran out of warranty. I have seen several complaints related to this. Is LG doing anything about this? I had recommended LG to my friends, but I am going to call them and let them know to not buy LG washer/dryer.

We purchased an LG refrigerator (model LSXS26326S) on April 28, 2016. It was delivered and installed on May 3, 2016. On July 30, 2018, it stopped working, ruining approximately $300.00 worth of food. We contacted the store of purchase (Home Depot), and were told because we did not purchase the extended warranty, we would have to pay for repairs. We then contacted LGs customer service line, and they directed us to a local LG authorized repair provider. They were going to charge $125.00 for a visit to assess the issue, and if the parts were covered by manufacturers warranty, they would charge an additional $250 for labor... If not, who knows what the charge would be. Now, I understand wear and tear and paying for repairs, but a lightly used refrigerator (mostly just my wife and I in the home), breaking down after just two years of use, seems like faulty craftsmanship. I then went on LGs website and chatted, first with a representative, then with a supervisor, both of whom seemed less interested in a quality product than with pushing their warranties (which would not be as needed with a sturdy product). The bottom line was, they are not responsible for their product breaking after only two years, and we were responsible for any repairs. After this experience, I went on consumeraffairs.com and read numerous complaints of a similar vein, $1,500 - $3,000 refrigerators breaking after only a couple of years, with no support from LG. I received no help from LG, so I contacted my local news stations consumer affairs department in hopes of bringing to light LGs poor product quality and non-existing customer service.

I love my LG refrigerator. It is nice, low maintenance, great size and fits all of my needs. Food always seems that it is kept very fresh. Will buy again when needed.

I purchased a $1,200, top of the line LG, in September of 2009. November of 2011 the machine came up with an error code of 1E, which the manual states a water inlet valve. So the part was replaced. Guess what? That wasnt the issue, so I contacted LG, and they had me go over some troubleshooting over the phone with no luck. So they gave me appliance repair centers that only deal with LG. To make a long story short, after having 2 parts swapped out - one was for $91.00, the inlet valve was $54.00 and another $91.00 yet to be paid to the appliance repair guy. Oh and I forgot about the computer board (which only has a 5 year warranty) was replaced - I have a $1,200.00 dishwasher that does not work!LG called me to say that they will prorate it by giving me $676.00. After all that was put into it, that comes to $440.00 and I have to send mine back. Hmm. I told LG that this is unacceptable. Her answer, Well sir, its a man made product, so I laughed in which I replied, So if I purchase anything from LG and it craps out after 3 years, I am supposed to just accept that Oh well! Its man made? My fellow consumers out there, beware. Life is not good with LG.

This microwave caught fire while steaming vegetables. We heard a snapping sound followed by the entire inside space bursting into flames. I was able to extinguish with no damage except to the microwave. Since the unit was only 10 months old and still under warranty I called LG. Their response was immediate and a technician (tech) was at our home the next day. Upon arrival and inspection he made a few comments: (1) Why did we clean up the damages inside the unit? (2) What happened? (3) I need to call home office to talk to inside Tech.He made the call as we stood there and a Tech on the phone asked him to send a video from his phone with instructions from the Tech on the phone. Once completed he hung up and said this unit is fried and needs to be replaced but two Techs from home office had to review. Ten minutes later they called back saying it was customer error due to GREASE FIRE and they would not repair or replace.My only choice was to escalate the claim to LG management which I did. After sending them store receipt I asked for the denial and reason in writing which they absolutely refused to give me. The next day they emailed me to say they set up a Return Authorization Review and I should hear from them within 2-3 business days. It is now five business days with no response!I went to the store where I purchased the LG microwave, gave them my notes and asked for help. Once reviewed by store and they seen what LG was putting me through they said they would replace the unit. Would you buy another LG product after reading about this runaround? I would not but I certainly will purchase again from Best Buy as they stood behind a product that the manufacturer, LG in this case, would not.

We were so happy with our side by side refrigerator. Until after 3-1/2 years after purchase it stopped cooling. My old cheap fridge that it replaced lasted 17.5 years. I purchased this more expensive refrigerator as I thought LG was a good brand (also bought a stove & TV by them). We tried the diagnostics available through the SmartThinQ app, and it says there is nothing wrong with it. Upon researching the problem, looks like there is a class action suit against LG due to faulty compressors failing after 3 years, which they claim LG knew about, but kept selling these. Now I am out a freezer full of meat and have an expensive repair. I looked at appliance repairmen from the LG site, and the two closest to me are based out of a home and an apartment. Seemed a bit sketchy. Also found that LG replaces the condensers with the same faulty condenser, so I looked elsewhere for a professional repair company. Very disappointed in LG as I had been a happy customer up until now.

Bought this dishwasher a couple years ago. Always had a funny odor, like a plastic smell. About a week ago the dishwasher started making a really ugly noise and then shot up with an error code LE. The repair person arrived today, inspected and found a blown motor and AC board. Several hundred dollars just for parts, which are not available so a lot of people must be having problems. Avoid this dishwasher. Not worth the money.

I purchased LG washer June 2015. After the first couple of washes the detergent dispenser would be filled with water some of the time. Now it happens after every wash. I have to pull out the dispenser every time to dump the water. I called customer service yesterday. I was told to try powder detergent. I was also told that it was normal for water to be in the dispenser. No. Its not normal as it didnt do it the first couple of washes.

Horrible experience. We need to have a class action lawsuit against LG for the defective products, poor customer service and incompetency. Just as we approached our 2 year mark with this refrigerator (nearly two months now), the freezer stopped producing ice and the cooling system stopped. Since we were out of warranty and only approved service providers in my area could do the repair, we were convinced into purchasing an out of warranty contract for $500 before we could get anyone at LG or their insurance company to assist us. We waited nearly one week before the service provider came out to diagnose the issue. When he left, he told us it was the compressor and that he would need put in an order for its replacement.Another week went by and the compressor was finally replaced. However, the refrigerator barely got cool and the freezer, although it produced ice, was not keeping the items like ice cream frozen. Again, we needed to have the service provider return and he concluded that the refrigerator may be leaking freon and damaging the compressor. He also thought it was the fan. The repair company and us have been going back and forth with LGs insurance claim department who refuses to replace the refrigerator until all repairs are exhausted. We are now waiting nearly two weeks for a replacement compressor but this is going to be the last concession that we are making. If this next compressor does not work, LG can be rest assured that they will be replacing our refrigerator (without any depreciation factor).We have lost a ton of food and continue to live out of ice coolers in the scorching hot weather. We cannot afford to continue to eat out or buy food on a daily basis with not care or concern from LG. They kept us waiting for hours and have made promises to call back and still no sense of urgency. Clearly based upon the reviews on this site, this is a known issue of this LG product which was rated to be top of the line. We will never purchase anything LG ever again. They clearly are not experts in this market and moreover any technology... All they seem to do is copy from other experts and spend no time with R&D or testing before rolling out products to the market.LG needs to get out of the business completely and we will not stop until we have a satisfactory resolution. We cannot exist with a young infant in our household without a working refrigerator. Our old GE refrigerator lasted nearly 20 years and this LG not even 2 years. We should have known from the first time we got the first delivery. It did not go well and blew all the transformers outside my house. That should have been our warning of what in store for us. Very, Very dissatisfied with this product and LG customer service experience. :-(

LG has caused a SAFETY HAZARD and is doing NOTHING about it! Following is a timeline of the frustrating and DANGEROUS situation we have gone through with LG in their customer service process. March 18, 2018 - We smelled gas from coming from our 8-month-old LG gas range, which we purchased in June 2017 and is still under warranty. We contacted our local energy provider, CenterPoint Energy. A technician immediately came out. He found gas and carbon monoxide leaking from our gas range and flagged it for leaks.March 23 - After spending hours on the phone with LG customer service, we were finally able to get an LG technician to our house, even though our gas range should have been IMMEDIATELY RETURNED as a FIRE HAZARD. When the LG tech showed up, his device did not even have a carbon monoxide detector on it! He declared there were no gas leaks, even though four people in the house smelled an odor so strong it was causing me headaches and making me dizzy.April 10 - After more lengthy phone calls to LG customer service, we finally got a 2nd LG service technician to come out. Even though we still smelled gas and I still had headaches, this technician also claimed to have found no leaks. April 10 - We were forced to take matters into our own hands and hired an independent plumber to conduct a gas test. This plumber was able to come out immediately after the 2nd LG technician left our house. He found gas leaking from 3 burners and carbon monoxide leaking from the oven. We reached out to LG, and after hours of being transferred from one supervisor and department to another, my call was transferred to a voicemail of someone who had not updated their personal recording since January 2018.April 12 - We decided to reach out to the store from whom we purchased the gas range to see if that would bring any results. Our sales rep is being very helpful and has reached out to someone pretty high up in the chain at LG, although we still have no resolution. April 26 - After countless phone calls back and forth to LG, including one clueless LG representative who called and said This is about a refrigerator, right? we are STILL nowhere. Ive called LG dozens of times only to have my call dropped or transferred from one department to another. Not only is this the WORST customer service experience Ive ever had; it has put me and my family in danger of carbon monoxide poisoning. There needs to be a lawsuit filed against LG; unfortunately I am not in a financial position to file one myself, especially after losing an expensive gas range with no replacement!

Bought the LG French Door refrigerator in July 2013 after researching and review customer reviews. Last week, we noticed the bottom freezer was working and the food was thawing. The next day, we called a local repair company to come take a look at the refrigerator who came over a day later. At that point, the freezer was not working and the refrigerator was barely cool. All the food stored in both sections had to be thrown away. We were told it was the compressor and immediately called LG helpline. We were advised that LG would replace the compressor but we would have to pay the service charge. The LG representatives tried to make an appointment but got errors. They gave us 3 service companies to call and make an appointment to repair our refrigerator. None of the 3 will come to our area (we are outside of Las Vegas, NV). The only exception was 1 company but we would have to pay travel time back and forth. This would amount to around 900.00 which included parts. We declined their offer. It is totally unacceptable that a refrigerator that we paid around 2200.00 is now unusable. We now have to buy another refrigerator, wait at least a week for delivery while in the mean time use a cooler filled with ice to keep essential cold and usable.

I purchased an LG refrigerator. I received it on October 9th 2020. By October 26, 2020 I was already calling LG because the refrigerator was no longer working. LG sent out 3 different technicians who gave me different reports with issues with the refrigerator the compressor, the panel and issues inside of the refrigerator. I was unhappy with the product and asked LG if I could get a new refrigerator or a refund because I did not feel comfortable accepting LG to repair a product I only had for 17 days. After going back and forth and speaking to one supervisor Cecilia I was told that I needed to submit of purchase for the refrigerator to an email they provided and that someone from the refund department would contact me within 5 days.I never received a call so I called them in which a customer service representative told me my claim was denied and he couldn’t give me a reason why. I called back on Monday November 30th. Asked to speak with a supervisor. She refused to give me her name. She transferred me to the refund dept. They then informed me that they never denied my claim because the customer service dept never submitted my claim. They put in their notes that I needed to accept the repair. It is now December 1, 2020. I still do not have a refrigerator. I have 4 small children and I have to buy food everything to cook for them. This is unacceptable and the worse customer service I have received.

LFX31925ST/00 - Nothing but problems! 3 instances of the freezer defrosting. The ice machine leaked from day 1 and rusted down the front of the door and around the dispenser. We had to fight to get that door replaced. Theyve fixed the freezer twice as well and my food is defrosting AGAIN as I type this. Geek Squad guy is outside on his phone trying to handle it when what we should be doing is picking out a new fridge because ours should be recalled!!

Like everyone else - initially I loved this unit. Its still a good looking one with amazing features - if they actually work. But when you have a sudden and complete failure of your unit it changes your opinion. And when LG customer service and their third party service centres do not treat it with any sense of urgency or allow you the courtesy of a call back then you feel bad!My stainless steel french door unit hums and lights up, but cools nothing, with no air blowing. I had to throw out over $300 worth of food and weve been without a unit for 5 days now! I am currently trying to resolve this issue with the customer service at LG Canada. Thankfully its still under warranty, plus I bought an extended warranty from the BRICK which would cover me for up to 5 more years of parts and labour or a replacement! LG sent a third party service guy who did not show up, after blocking out my whole day, which forced me to take the whole day off work losing a whole days wages as a result!! LG was unsympathetic with canned responses, and did not care much! Huge disrespect for me and my time and family!After spending over $3500 on a fridge you expect better service! In fact one of the girls at customer service had the nerve to tell me I could be charged for the service if my complaint about the unit was false! Imagine that! My advice dont buy any expensive LG refrigerator. Heck! Keep away from LG all together! Its easier to deal with a $500 unit than deal with this nonsense on a high end unit!

I liked the finger proof texture. The body of the fridge had the silver style. Really looks good in my kitchen next to my other similar style appliances. The refrigerator section holds a lot more than the refrigerator that it replaced. But I disliked the drawer on the bottom. It seemed not to hold much and everything just ended up being piled on top of each other. It just wasnt as convenient as I thought it would be for my size family. So I started looking on reviews about other brands. LG has always had a good reputation on other products of that brand I own. Ive had some good luck with their brand but all in all I think I will be looking into other companies next time I need a refrigerator.

Compressor failure twice in a 4 year old fridge. Failure in April 2019. Compressor replaced. Failed again May 2019. Now informed by LG that it should be junkedand we need to buy a new fridge. Service very slow as well. Very unhappy when told that they only last five years. Now have seen many other complaints about same issue with LG fridge.

We purchased an LG front-load washer online. It was delivered on 12/3/13. It quit working after 2 loads, showing a dE error message (supposedly a door/latch problem of some sort). The appliance serviceman sent to our house by LG made 4 unsuccessful attempts to fix it, over a span of about 4 weeks. He tried replacing both the latch (twice) and the door (twice). After this, LG wanted the service company to order still more parts for more repair attempts, but the service company finally called and told us to call LG and tell them you want a new machine. We did, last week. After several days I called LG again. Nothing had happened, since they required an official receipt (proof of purchase), which wasnt mentioned in the previous call. The LG rep then said to allow 4-5 days for a resolution. Today I called back and was told it takes 7 days for the claim investigation to be completed. So its been 5 1/2 weeks since weve had a working washer, and only God knows when well have one again. Instead, were treated to multiple trips to distant laundromats and picturesque, sky-high piles of unwashed clothes. And many fun hours on the phone, sending emails, and awaiting the repairman, who by now seems like a member of the family.

I bought an LG side by side refrigerator for my home. Recently, I am a divorced single mother of a 2 year old, trying to start over. Here it is, one and a half years later and my fridge totally thawed out all of my meat in my refrigerator. My milk is spoiled and all of my meat and vegetables are rotted and ruined. I am barely scraping by paying the bills, starting over again and I should not have to be buying a fridge after a 1 1/2 years. This is ridiculous. Customer services are good in telling you that your warranty ended at 1 year and that is it. No, they have no sympathy. If it wasnt for good friends letting us eat with them for the next two weeks when I get paid, we would be without food. I cant buy groceries twice. I cant buy refrigerators twice. This is ridiculous! I am telling everyone not to buy anything LG. Beware, some Kenmore refrigerators are made by LG now too.

I have purchased a new LG 6.5 fully automatic washing machine. Within 1 month, the machine started with abnormal noise and wobbling. I filed a complaint, and a technician came, but he could not resolve the complaint, and during repairs, the broken back side sheet and hooks of the machine. I, again, lodged a complaint. My complaint number is RNA 120120039141. Please resolver this problem, otherwise give my money back.

The motor grenaded 5 months after the 4 year optional extended warranty expired. LG products are not made to last. My 3.8 year old LG fridge stopped working a month earlier, coils and compressor. LG products may look fancy, but they are NOT make to last.

I bought an LG french door refrigerator model #LMX25981ST two years ago and feel fortunate that just my gasket needs to be replaced so far. After reading all the complaints about this brand, I am nervously waiting for something major go wrong.

I have an LG top loading washer purchased 8 months ago. On 12/26/2012, it quit working during a load of laundry. It is locked and full of water. This Wednesday, it has been three weeks! It smells bad and the clothes are molding. LG will not call me back. The store I purchased it from is trying to fix it. They have been to the house two times. Still waiting! LG product I will ever purchase!

I love the LG Refrigerator but the filter in the ice maker is not efficient and wont filter right. A guy that works for my son bought one that was almost identical to ours, and they were talking one day and he was having the same problem. Everything was taken out from that ice maker and replaced but still, nothing. We kept doing little tests here and there with the ice and it was the water filter that you put inside the door. I noticed that when the rep came out and put it in that it was very small. We had to pay 200 and some dollars for an ice maker and the ice has not been used for the first three months that we’ve had the refrigerator. Dean asked for 10 filters and the lady he talked to said no but she said that she would send five of them. She typed in the wrong numbers and sent the whole assembly where you put the filter in. There was nothing wrong with where the filter fits in and we saved that. We were gonna try to send it back if she’ll send us 5 or 10 filters. That would get us by. Its kinda unfair for us to have to spend that on a filter, replace the filters in that one every year, and then have to do the inside ones too that dont even work. He wrote her back and she has not even responded to us. Im kind of dissatisfied because its costing us a lot of money to keep it. Weve had the brand new refrigerator and had to go buy ice to put in the bottom of it because we couldnt even use our ice maker.

Bought new supposed to be best top load definitely not cheap, but recommended by Sears as the best. Definitely not have had continual repairs. First, UE always popping up, then spin cycle took 2 hours and clothes wet, now just never finishes, let run 2 1/2 hours then went to laundromat to finish. Never again LG.

2.5 Year old fridge not working has stopped cooling twice and it is ridiculous how bad the compression motors. Along with that LG customer service did not want to help and were useless. Very unreliable.

I purchased a dishwasher, which broke down within a year. Luckily, it was still under warranty and I reached out to LG for a repair. Were now entering the 5th week of me waiting for a repair or replacement and there isnt an end in sight. In fact, LG is actually starting the process over. Customer service hasnt been helpful, their Executive Office has sent me in circles, and I feel like its probably going to be quicker to purchase a new dishwasher - definitely not an LG. I really dont have anything nice to say about LGs appliance division or the people Ive interacted with throughout this ordeal.

Until I replaced the thermostat, the oven was unable to maintain temperatures within 100 degrees. It now works fine. The center gas nozzle used for grilling has never worked and it’s really a pain in the butt trying to remove the top to gain access to it.

It often takes an entire day to do one load of laundry because this LG top load washer WT4870CW cannot balance itself and vibrates severely and smacks into the wall. Often, when I try to rebalance a load, the load seems to be already balanced, but the machine does not think it is balanced. This HE machine is supposed to save water, but the water constantly runs as the machine tries to balance at the spin at the end of the wash and during the rinse cycle. I have tried to contact LG several times through their online portal and they ignore my requests for service, or send me a video about how to balance the machine (the machine is level). Now going through the calling them phase of trying to get this resolved. I hate this machine and wish I had never bought it. It does not work as intended and LG is falsely advertising this machine as a water saving appliance because the water seems to run the entire wash. Do not buy this machine!!!

I bought an “LG Microwave Smart Inverter Magnetron” at Lowe’s, the higher priced larger microwave. After a few short months it completely stopped working while I was using it to heat up food. Only use is frozen meals, or heat food / drink about once a day. The longest period of use is 8 minutes. I contacted LG and they asked for a receipt before they would refund. I sent the receipt via email as they requested. After 6 weeks, they called and said I would need to go buy another LG and THEN they would reimburse me after I sent them a proof of purchase. The problem with that is, I don’t want another LG because of the chance of breaking and going through all of this AGAIN! Also, what if I get stuck and I am then $600 down the drains. The customer service is in Hong Kong and I had a difficult time communicating. #NEVERLG!

It appears we are far from alone in this mess. Our refrigerator is not even three years old yet and the ice maker has ceased to work. Called twice — two different sets of instruments. Not enough words.

LG Gas stove - bought this year - I just walked into the kitchen and smelled gas. This is the fourth time this has happened. I didnt use the stove today, so someone must have accidentally brushed against the stove and slightly turned the knob. There is no safety apparatus to alert you to the knob turning or that gas is leaking (stove doesnt automatically light). I cant believe in this day and age that this appliance passed any safety inspections. Thank goodness I dont have any small children, Id get this stove out of the house immediately. As it is, I frequently go into the kitchen just to verify that none of the stove knobs are turned, I am now paranoid we are going to blow up...

We bought this LG WM3670MWA washer and paired dryer at Nebraska Furniture Mart in in June 30,2018. The Silk screened Cycle Name lettering is now dissolving and even rubbing off the washer. LG says its COSMETIC damage because something other than warm water and a damp cloth was used to clean the washer. We use Shout as a pre-wash and have for the last 15+ years. Our 13 year old Samsung front loaders never had any issues with lettering rub off. I sprayed Shout on a 9 year old silk screened plastic cup and let it sit for a week, adding Shout each day, and its still perfect. Never buy another LG Product. NFMs $270.00 extra warranty was worthless for this as they say if LG says its cosmetic, theres no reason to even come look at it. They only cover mechanical breakdown. Not happy with performance either. Also, Turbo-Wash times are reasonable but will only take 3 items (?).

I purchased the range in August 2013. In October 2014 after the 1 year warranty was over, it stopped working. I have a home warranty which covers appliances so I called them and a technician came out. The mother board needed replacing and was ordered by the technician. After 2 weeks it was replaced. 1 monthafter replacing it stopped again and this time I called the technician because it was 30 days after installation.He tells me I need an electrician because the switch in my electrical box needs to be replaced, its loose. The electrician comes and checks and says it does not need replacing because he now has the stove working after. Now this week I have another issue. Left the oven light on overnight and nothing is working except the clock. Waiting for a technician. In all fairness to LG, I own two other LG appliances, a refrigerator and dishwasher and Im praying they are better quality than the stove. I am very disappointed and will not purchase another LG product. Wish I had read these reviews before purchasing.

Not satisfied with my LG Refrigerator #LFX25991ST. I purchased this refrigerator in February 17, 2013 and now the freezer/and main food compartment doesnt cool or freeze. However, the interior light does work. Called LG and they advised me that a Tech would be out in two days to check it out. So we bought ice. The Tech did arrive in two days, checked it out and found that the compressor had failed. My Fridge is still under warranty and should not have a problem getting it fixed, but its new. I kind of look at the fridge as buying a car, turns bad there is a lemon law that protects the customer. The compressor is like the engine of a car going bad. Well, the Tech did call in to Atlanta, Georgia to request a new compressor and should arrive in two days. He said it would take three (3) hours to replace. We will see this Thursday, Jul 25, 2013, if he is correct or even shows up.

We were very excited when we bought our top of the line LG washer and dryer frontload set 4 years ago. Just ran into problems with a code popping up and the washer quitting after about 10 minutes of use. The only option was to drain and spin once that happened. When it spinned it sounded like a jumbo jet preparing for takeoff. Anyway, we waited 7 days for a tech to come out because there is only one authorized dealer per city I believe. He had to order a part so we had to wait 14 days for it to arrive. He put it in and ran the machine on empty and all seemed well. I mentioned the jumbo jet noise and he said thats not a good sign. Of course it didnt do it while he was there. He said if this part isnt the problem then you need a new circuit board and the jumbo jet noise would be the barrings and if that is the case its best to cut your losses. After that we put a light load in and the same thing happened all over again. Complete waste of time and money. While all this was going on, the dryer also started to smell like burning diesel fuel inside when we ran it. We didnt bother to call back. We are done playing games. We are moving on to Maytag. Never buying anything from LG ever again. I hope the LG tv we bought a year ago isnt a lemon.

We purchased our fridge in Nov 2018. In March 2020 the freezer stopped freezing and the fridge stopped cooling. We have had 3 tech come in March to service our fridge on 3 separate occasions in order to evaluate our fridge. Each one said that our fridge just needed a software update. We have asked about getting our compressor replaced or them just replacing our unit and each time they refused because the techs state that the problem is the software.Its now June and our fridge just stopped working again today. Ive been on the phone for over an hour to speak with a manager. Im so frustrated with the amount of time and money that we have wasted with this product and company. All I want now is my money back for the product but they are telling me the same tech has to come out and do an evaluation of our fridge again! Never ever purchase an LG refrigerator. They company will do nothing to fix or even attempt to rectify an issue with their products.

I have a front load LG washing machine that I have only had for 18 months. It started making a loud noise during the spin cycle a few months ago. We called service and they told us to stop using the machine immediately and they would send a service technician. The tech said we need a new tub assembly and it is NOT covered under warranty. It will cost $1100 to get fixed!!! Are you kidding ME??? I paid less than that for the washer 18 months ago! This is absolute BS. How can they NOT back their products after only 18 months. I am putting this POS out on the street and I will NEVER buy another LG product. LG products are garbage!

We purchased a new LG Washer & Dryer 05-06-2013. The washer has been banging very loudly while the water adjustment turns on & off during its cycle. Also we have noticed a strong mildew smell in the washer as well. I have had to replace the hot & cold water valves due to this erratic banging of our plumbing pipes. We had contacted the LG contact people & they have not been cooperative/helpful. They gave me names & numbers of repair services that do not service our area. Called them the next week & was told a service would be contacting me within 3 days. However, no one had called us & they gave me conflicting info once again. We cannot afford to pay for any more plumbing problems due to this still erratic washer banging problem. Our other unit we had worked the same way. This unit does & it never gave us this disturbing problem. Sincerely!!!!!

I bought a LG refrigerator 5 years ago, which stop cooling due to leak in sealed system. Warranty 7 years. They refused to repair or replace and offered 40% of initial amount paid and it took them 4 weeks to resolve this. So be prepared to spend a few thousand dollars again within 5 years. Never an LG again! Technician who came to have a look at it suggested to buy KitchenAid or Whirlpool. The delivery man said he was not surprised to have to bring back the LG. It happens often?

I purchased a DLEX3250W model LG dryer in December of 2014. I have had problems with lint screen since early on. The screen does not fit its holder and clothes will catch on the corner and twist when drying causing the clothes to wrinkle terribly. During Memorial weekend of the year (2016) when drying towels, the dryer stopped heating. When I contacted the LG technician, I was very disappointed with the fact that I could hardly understand him, and he did not seem to know anything except what he was reading. He said that it may be the electric plug and we probably needed to call an electrician. We tested the plug and it was fine. He also said something about lint buildup and that was untrue. We ended up purchasing a new Maytag dryer since we had family up for the weekend. I am very disappointed in this purchase and will not buy another LG product again.

Please do not purchase this dryer (LG Washer Direct Drive). The washer does not clean clothes very well, the belt that is inside the door is covered with mildew/mold that cant be cleaned even with Clorox. I cant wait to buy another washer.

I bought LG model# LMV1683ST in 2012 from Best Buy. I pay around $250-$300 for my microwave. It was very loud and on 2016 it just stop working without a warning. This is a very bad product. I never overload it and it was only used by 2 people. I never overheat it, Max time heating was 10 min. Very short life product. This is a product to only buy for looks and nothing more.

I own an LG washer, model wm2050cw, and it is a piece of junk. I bought it for $598.00 from Home Depot on 3-15-10. After 8 months, it started to leak. Its not just a small leak, it filled the whole laundry room floor not once but 3 times. The repairman LG sent blamed it on me. He said I was using too much detergent and told me to only use 1 tsp. I did and the thing still leaked and my clothes were not clean. The repairman eventually replaced a mushroom shaped gasket that he admitted was a design flaw and that LG had no intention of fixing. Now, the machine is 18 months old. And everything comes out smelling awful, especially towels and washcloths. I have done everything LG says to do - leaving the door open, pulling out the detergent tray, running the clean cycle, using less detergent, etc. but nothing helps. I now have to buy another washer because I cant stand it any longer. My previous washer was a plain GE front load and it never gave me one problem. I sold it because it was old. I wish I had it back. LG needs to be run out of town!

Updated on 02/14/2021: I posted a review on 12/19/20, at which time my microwave had been dead for two months. LG responded by asking me to send details by private message. I did that on 12/20/20. They did not reply, respond, or take any action. LGs second repair attempt (on this, the third time the unit has failed) broke what few remaining features (fan, light, clock) still worked. Costco has been trying for the last two weeks to get LG to replace the unit. They are getting what I got: no response, untruths, failure to call back when they promised. LG customer service is non-existent. This Friday will be three months since it broke. They do not contend that I am at fault in any way. They just wont do anything.Original Review: We bought a microwave from Costco as part of a $4000 kitchen appliance package. It has died three times in the year and a half since purchase. This third time (November 19), the part needed to repair it no longer exists. Despite that, Im getting a complete runaround from LG customer service, repeatedly being promised call-backs that never happen, 20+ minute hold times, and hours wasted on the phone. At this point, I am promised a call by December 28. Ill believe it when it happens.

On September 6, 2020 we realized that food in freezer was soft and fridge was blowing rather warm air. Based on the instruction we clean the back side of fridge to eliminate dust immediately. No improvement. We unplugged to see if it will reset. No improvement. We tested from the motherboard. No improvement. We contacted LG and was informed us that it is outside of warranty that we will not be covered but approved list of service vendor in area maybe able to help us if they order LG parts directly. No one is willing to come repair using LG parts.

I had washed a load of clothes and put a mattress protector in the washer and the cycle was almost done when the washer just blew up. I have had my washer for almost a year. I liked it until this. The washer did a total 360. It blew the top totally off it. Water went everywhere and then LG couldnt get out till the next day. This could have been a bad thing if my child or I would have been walking by the washer. It was so loud when it happened. This is a major issue and I will never buy another LG product. The washer was a WT5001C.

Dishes do not completely dry, especially on the quick cycle. Water is left standing on the bottom of glasses. Even running full cycle, they do not dry completely. The silverware rack does a good job, but had to get a separate basket for odd items. Dishes must be put in the lower rack up front, due to folding tines in the back, will not stay up with dishes, glasses covering the times works well.

I wanted to purchase all the same appliances for my remodeled kitchen. Big mistake, I will never buy a LG dishwasher or recommend ever again. Had trouble since the first day I used it. Does not get dishes clean and the control board took a crap immediately. Pure junk.

After spending close to $3000 for a new top of the line LG refrigerator it stopped working. Called LG and was told they have no LG technicians in our area. Gave us 2 numbers for repair facilities, both would charge us to come and look at it. Then they have to send their finding to LG to get parts. Both companies told us that we would be responsible for trip charges plus anything LG doesnt cover. We are cutting our losses and getting rid of this piece of junk. LG should not be allowed to sell in the US until they come out with a quality product. No more LG appliances for us.

My LG refrigerators performance is very good. I already had this for 2 years and no incident occurs. There are plenty of room on the refrigerator, but the freezer size is a little small (I have side by side).

I bought an LG dishwasher, microwave, refrigerator, clothes washer and dryer for my new home eight years ago. As of today I had to replace the refrigerator, the microwave and I am now on my third dishwasher and now my washing machine died. Service is horrible!!! Response to issues horrible, product reliability is non-existent. I wish there was a way to bring LG to the table to respond to bad product issue. I recommend no one buy their products!

It didnt cost as much as other refrigerators with similar features and styles. Also the place we bought the fridge at had a lot more LG type of refrigerators than any other brand of refrigerators. The features I liked the most about the LG refrigerator was probably that it had an ice maker and water spout built into it with options on how you want your ice (crushed or cubed). I disliked how little ice you were able to get throughout the day considering there are a lot of people in my household, the ice ran out rather quickly.

Our tech did the best he could, we would give him 5 Stars. However, it took 4 trips over a six week period and the refrigerator/freezer loads of ruined food. LGs compressor failed, then the drier failed. This is a very expensive unit and we expected it not to fail, and fail that many times.

I have spent over 5 hours on the phone with LG so called customer service and parts orders which only exists in the Philippines... I Requested a US number or contact and there is not one. My problem is SIMPLE. I in need of a compressor and drier both under a 10 year manufacturer warranty that they just dont feel like ordering. Followed their instructions and had them send out a tech, take 99.00 from me for a covered part (for diagnosis) and now they say their Computer doesnt show the diagnoses or the technician notes. Talk about FRAUD!!! They sent the technician to my house! Even the technician was trying to say if he ordered the part(s) covered, we would have to pay him 400.00 or we could call LG ourselves for free! Have called over 10 times at this point only to purposely be disconnected after hours on the phone with them! This is ridiculous and illegal! Dont buy ANY LG PRODUCTS, they are liars and cheaters and try to extort $$$ from you!We are almost at 1 month of trying to get 2 parts ordered and still nothing! We had to buy a refrigerator in the meantime out of the paper. We have 2 boys with medical needs and refrigerated meds and they could Care less! Our refrigerator is 1.5 years old! So BRAND NEW & basically a LEMON! Dont buy LG & if you do, your problem will Never be solved in the US!!!

Purchased LG dishwasher about 15 months ago. After installation, we noticed a burning odor when it was on the drying cycle. We assumed it was just the new smell that would soon go away. It never did. After about nine months, we noticed an error code (hE) and that the dishes werent drying well. Called LG and got a local repair company to come out. They replaced the motor assembly, but the code was still there. Had the repair person out again and they replaced the circuit/control board. Nada. Called again, just days before our one-year warranty had expired and they came out to replace the motor once again and this time it worked. No odor.About a month or two into the new motor, we noticed the burning smell again. This morning, the (hE) error code was back. Im not expecting much response from LG after reading the other posts listed here. Fortunately, I purchased a 4-year extended warranty from Home Depot, so guess Ill have to start wrestling with them! I wish I had looked here before I made my purchase. Just to be fair, we bought a new LG washer and dryer at the same time and have been quite pleased with its performance.

Bought my machine from Home Depot on June 14, 2013. It has never gotten clothes clean or rinsed (unless I run a second rinse) them properly. I thought it was me, my detergent, or water. Changed detergents, added baking soda, and purchased a water softener. Today I was so frustrated with the rust on the bleach dispenser and LGs response to it that I went online to check for other rust complaints. Lo and behold, aloof the problem were listed, including that it takes too long to wash and tangles clothes, particularly any type of pant, terribly. I suspect thats why it gets so many balance errors. Worse part now is rust all around bleach dispenser. LG tells me its because I spill detergent and dont wipe up. You could eat out of my washer and dryer. I keep them so clean. Ive seen many, many rust reviews. This is an issue with the product. It has nothing to do with not wiping up a spill. If there is a class action suit, Id like to join!

Bought LG model LFXS30726S on December 2014 (a $3000 fridge). The compressor failed while on vacation on August 2017. Returned home and witnessed food all ruin, house smelled like some animal died inside. Late return home from vacay so had to stay up late to clear out the fridge fast and doubled bags about 8 trash bags. Family not sleep well that night due to the bad smell that permeated the entire house.Next day, got a local serviceman and he said the compressor died and its a common issue for LG and informed me the compressor has 10 yrs warranty. So I contacted LG. Horrible experience (life was not good!). First call I was given three local authorized LG repair services. First one no one answered the phone. Second and third, we dont do warranty jobs?? Second call to LG, received fresh three new numbers and got the same results?? My furious third call back to LG, LG assigned the repair to LGs own technician and said first availability will be 4 days out.Next morning after vacay, we took the fridge apart and removed the heavy houses door in order to get the LG outside to clean and remove the smell. The next several days we tediously cleaned with vinegar and baking soda several times a day. LG technician came 4 days later and confirmed the compressor is bad and its on order and will be expedited to the house the next day. The next day it took 1.5 hr to replace the compressor and the labor charge was $460 (with tax).I contacted LG executive services and informed them my experience. They replied via email saying my product is out of warranty yada yada and zero compensations or apologies for poor quality product. This was the second major issue with this fridge. 5 months after we bought it, the controller was bad (defrost timer was bad) causing the freezer to ice up and the fan kept hitting ice LOUD bangs. It took LGs technician FOUR trips/appointments to the house and TWO technicians to determine it was the defrost timer. Had to take off work to meet technicians. They replace the controller board to fix this issue. We bought a mini 3.3 cu ft. fridge (NOT LG) to get us by while the LG was out. I wont recommend LG fridge to anyone and wont buy another LG fridge.

I like how advance it is, its an amazing fridge and fits all my needs with a cooler, water dispenser etc. Its also pretty amazing that it comes with advanced features that many other fridges dont come with, so I would easily pick this company again. Its super easy to use, and get be done easily. I love it and wouldnt pick any other company, I do like the water dispensers, and stuff like that, they tend to come in handy. Its advanced and fits todays era of how things work and run, since now everythings technology based, and everyone is switching to more technical things. LG fridge a will make things feel more futuristic and add a beautiful futuristic vibe in the house or apartment.

LG Washer has mold and mildew inside the washer and does not come out. The machine is defective and I would like to return it for a full refund. The store should return it to the manufacturer. We all know the results of mold and mildew. Its permanently in our clothing and it has caused allergies.

I purchased my LG Washer and the entire area around the bleach spout is rusting on and underneath. Its truly crazy they get away with selling such a cheaply made product. Anyone thought class action yet?

Just using the refrigerator. Normally the defrost does not work. The repairman told me to unplug the refrigerator to let it defrost for 24 hours. Of course that means all of the food is spoiled. Home Depot has informed Im stuck with this piece of junk. After 24 hours I am suppose to plug it back in and hope it runs and cools properly. If it does not the repairman will order a fan which will take a week to get. In the meantime I and a bunch of spoiled food and no refrigerator. Do not buy an LG! LFXS30726S.

It has almost too many settings to make it user friendly. The moldy smell does not exist like it did with my Whirlpool front loader. It washes very quietly as long as you evenly load it. The dryer is much more complicated to use.

Purchased this dishwasher 4 years ago. Last week we started getting the code PF which means power failure. From the LG comments posted, they would lead you to believe the power supply was interrupted and the PF is only a code and not a failure/fault code. Turns out it was a fault. We turned it on last night and the control panel immediately burned out. Saw some sparks/flashes and a puff of smoke and electrical smell. Dishwasher was then disconnected from the power source. If you have the PF code you should note this is very probably the control panel shorting out. Unfortunately, dishwasher failed just outside of our extended warranty period. We will definitely switch brands. Dishwashers should last longer than four years!!! Definitely dissatisfied with the LG dishwasher.

My very nice LG (big freezer on the bottom) has a computer that lasted 5 1/2 years and Ive been told that thats pretty good for an LG. The service people (two different companies) hate to work on this brand because of the difficulties in understanding the pamphlets/instruction on how to fix them. The two companies I called for help each asked me some pertinent information about my problem and after answering them, both told me the same thing.... The motherboard has died, just like that. I had really liked the fridge until it simply stopped working, even though over the years it made some strange noises and I had trouble with the automatic ice maker. I love the size of the freezer and the fact that its on the bottom. But none of that helps when the thing decides to quit. My problem is that this one replaced (in Feb 2009) a Coldspot that we purchased in 1977!!!! Really! Yes, we had to put in a new compressor in 1991, but what service that thing gave over the years!! To find a silver lining, I guess I have to look at it from the viewpoint that the cost of the LG ($1200) came to spending a little more than $200 a year for its service, which is small enough. Next time I buy a fridge, Ill stick to the old standby names!!

I had the refrigerator for approximately without any problems. Style, price and capacity were the primary reasons I chose this particular refrigerator brand. In addition, the refrigerator was an appropriate items for the decor theme in the kitchen. Accessible water and ice from the door of the refrigerator, ample storage space for items placed in the refrigerator, blending of the refrigerator with the kitchen decor, ease of cleaning the inside and exterior surfaces and the quietness in the operation of the mechanical parts represent features I liked about the refrigerator. Shortly thereafter, issues developed with the ice maker that included water dripping from the ice container into the dispensing tray that eventually caused severe damage to the wood floor. In addition, maintaining an appropriate cooling temperature fluctuated, requiring a service technician attention.

‪I purchased an expensive LG refrigerator about three years ago. The compressor went out. The service person replaced it and the refrigerator and freezer have still not cooled all the way. Another defective LG part. Our friends just purchased an LG refrigerator from Home Depot and guess what? Bad compressor. We are recommending they take it back‬.

We purchased our $3,000 fridge at Sears in 2016 before they went out of business. While it is a Kenmore sold by Sears, it is actually a fridge built by LG for Sears. So the fridge is basically 4 years old and the freezer has stopped working. With Sears bankruptcy, I have no warranty. I understand that, but LG is unable to provide a qualified service agent that is still in business. All service agents I have called have indicated that LG is proprietary and I need a LG technician. Totally unacceptable. Besides the service issue, breakdown so quickly is a problem. If you are buying new, I would recommend sticking with manufacturers that specialize in kitchen appliances, not TVs and computers. I wont make that mistake again.

I really like my LG washer. It’s fairly large, I can fit 15-20 of my largest towels and still have room for washcloths and hand towels. It’s very quiet as well. Lots of features and settings for example, setting for towels, cottons, perm press, delicate, and bulky items. There is also a setting to sterilize items. Very happy so far with my washer.

LG said the refrigerator I brought from Home Depot was refurbished so they would not cover the warranty. When I asked then for a statement from the repairman so that I could question Home Depot, LG refused to give any info about what the repairman said. Home depot insist that the refrigerator was new. LG will not be responsible for their product. I paid $1400 dollars for this refrigerator and now the compressor is broken. LG has a warranty for seven years on the compressor and they dont want to fix it and referred me to a company that wants $700 for the repairs that LG suppose to cover. If LG demeans this product refurbished they should give me a statement from the repairman, So that Home Depot could be responsible for selling me a product as a new one but it wasnt new. I think that Home Depot and LG are conspiring a fraud. That is why each company isnt saying anything or doing anything.

We have already had the dishwashers front panel replaced once because of mysterious stains that appeared (off white/greyish color) and now it is happening again. The shape of the stains are very odd and could not be splatter or drips. Is anyone else having this problem? I believe the stains are coming from within the door.... While trying to get a pic of stains, I just noticed my dishwasher leaks too!

A month ago the compressor on our LG French Door refrigerator model# LFX31925ST/00 died. It is still under LG warranty. Frequent calls to LG customer service only get another customer service representative that says they understand but are unable to do anything because. Each has a different because. Tonight, one even stated there was no record of us ever reporting a problems. Others have said the parts have been shipped to the technician a week ago, but the technician hasnt seen them. The technician called them and they said there was no record of the parts being ordered, even though the technician gave them the order number. This is an example of a complete runaround with no apparent intent to fulfill their warranty responsibilities. Or it may just be an attempt to defraud senior citizens. We are an elderly couple that lives in a very rural area. We must keep our medicines cold. Daily trips to town are out of the question.

I bought a beautiful French Door refrigerator and purchased an additional 4 year extended warranty. Three weeks ago it went on the fritz and stopped cooling and freezing. I called LG who scheduled an appointment with A&E Factory Service. Two service appointments later, my fridge still isnt fixed and I have to wait until December 3rd for the next appointment. Four weeks without a refrigerator is truly unacceptable. Worst customer service EVER!!!!

LG Refrigerators have a known problem with their compressors and they die within three years. Although the product is still under warranty, it takes weeks to get parts and still the fridge doesnt work. Their customer service is horrible and they state they wont replace a unit unless theyve come out four times. There is a pending class action suit against the company and the company should recall these products and refund the consumers money. Save yourself the aggravation and buy another product. If I could give 0 stars I would.

Weve had our LG Double Oven for 8 months now and just discovered that the bottoms of the three (out of five) central knobs are melting from the heat... of the oven (must be). We bought the oven (model number LDG30368ST) at Home Depot. We called and got thru to the Customer Care Rep for HD in Atlanta, and she put us on to an LG rep. He told us they would send replacement knobs. We said they shouldnt send more plastic as they would undoubtedly melt as well.The knobs they sent were plastic as well. We got back onto HD and the local store Expediter helped us. He called LG and got back to us and... they dont HAVE any other knobs... only plastic made to look like stainless steel. Weve since discovered that there have been other people having the same problem who also complained and who also got the same results (or no reply at all). Now it appears our options are to continue getting replacement knobs until the warranty is gone and then paying for them, or stop using the upper oven. LG doesnt care, we bought it, were stuck with it. Poor design, insufficient testing. Well think long and hard before ever buying LG again.