I purchased this range (LG DOUBLE OVEN RANGE) new in July 2017. This is not the first time I have had this problem since the purchase of this range with the front knobs being turned on by accidentally brushing up against them. This morning I smelled something burning. Upon checking found one of the knobs on the electric range was turned on apparently from brushing up against it earlier. There was a glass baking dish on top of the burner that was on containing a cake made earlier in the week. Upon touching it to move it off the burner it exploded into small pieces all over the kitchen and surrounding food. Thank goodness no one was injured. This is a major problem and it should be recalled or corrected before someone is seriously injured.

Compressor went bad after 11 months. LG replaced the compressor. That one was bad as soon as it was plugged in. Replaced a third time. It has worked for 5 years and stopped cooling again. Been trying for 2 weeks to get someone to come and fix it. 4 bad compressors in 5 years. If youre thinking of buying a refrigerator think other than LG.

LG has one of the best refrigerators that I have ever used and was easy to maintain and clean which is an underrated feature. It was recommended and the sale made it unbeatable. It did everything I needed it to for the price. It was a good reliable refrigerator for the apartment that it was in. Well kept and easy to store and organize food and beverages. The shelving was well done and easy to use, allowed for no clutter while storing a vast amount of food and drinks. The features I liked the most are simply how it was laid out on the inside, perfect amount of shelving and organization abilities. It had quite the capabilities and was just as good as all of the LG products that I had previously used or owned so no disappointment.

Waited all day for repairman - and he cancelled and didnt get around to notifying me. All this to repair a 3-year-old fridge that has been nothing but problems. LG appliances and service suck! Buyer beware.

Updated on 06/08/2021: This is a follow up to a review I wrote a few days ago about my LG refrigerator. I gave it 1 star only because I couldn’t leave zero. I was amazed that a company representative reached out because of the negative review but my amazement didn’t last. They are still dragging their feet. I have a 3 1/2 year old refrigerator that stopped working on May 16. It is suppose to have a 5 year warranty. I got the run around from LG customer service for weeks so I left the negative review. Yesterday I received a text saying they would try to find an alternate resolution but I had to send in my receipt. I don’t have any issue providing the receipt but I already sent the same supervisor the receipt on a May 26. Now I have to start the process again. I need to send her the receipt and in 7-10 business days one of their representatives will reach out with a possible resolution but I MUST NOT do anything with the broken refrigerator until I hear from them. So it’s possible I won’t hear from them for another 2 weeks but I’m suppose to leave a broken refrigerator in my house until they say differently? I simply cannot believe that they think I’m not going to replace the broken refrigerator for 5 weeks! Please don’t put yourself through what I’m dealing with. Don’t buy LG.Original Review: Do not buy a refrigerator from LG! I purchased one 3 years ago for $2,500. It came with a 5 year (worthless) warranty. It stopped working suddenly 2 weeks ago. I have called LG customer service every single day and they have done nothing to correct the situation. They can’t find anyone local to fix the unit because they have a Class Action Lawsuit due to a faulty compressor and no repairmen will touch it because of the potential liability. So I sit on day 14 with ZERO help. They have not called me back one time. I have to call every day and repeat my entire story to a different employee. Buyer Beware!

I have a front load washer. I have no trouble with this machine, it’s easy to use, adjustable temperature controls which I like. Adjustable spin controls, excellent in spinning out, almost dry when I put them in the dryer, cuts drying time a lot. Takes only 20 to 30 min to dry large load. Impressive. Only one thing it has an extra water button for all cycles except for the speed wash cycle. Wish it had that. Regular wash is long which I don’t like. But washes great.

Bought a LG Dryer and washer combo in April 2015 and I am so disappointed in myself in doing so. Since I bought it I am having issues with dryer. The clothes catching the lint filter since day 1 and it has ruined so many of my clothes. I have done small loads, big loads, using protective nets for bras and fine pieces of clothing and nothing helped so far, I have not complained yet and I just dealt with it and threw the twisted clothing pieces in the garbage, every time it happened but this morning when I woke up and found the entire load of my summer clothes twisted in a giant rope look a like this brought me to an edge.The dryer filter will not completely seal and it has caught clothing on the corner and it twisted it until every piece of clothing was ruined and even opened the door of the dryer on its own. I did not where to start to unwind the clothes, this is terrible. I will NEVER, EVER buy an LG product again EVER. I was so in shock and started unwinding clothes without thinking to take a picture of that terrible sight.

Bought our LG French door refrigerator Sept 2017, July of 2018 our fridge stopped working. Customer service is horrible. With every call we hear that we will get an email in 3 to 5 days and that there is no one to service it in this area so it will take longer for someone to come out. We never receive the emails and have put out 3 calls to them each time we are told we are on the list. After the second week of waiting, our fridge has started cooling again and we are unsure what to make if it. Nervous to use it since we are unsure if it will stop working again and we will be out more food items. With a fridge less than 1 year old that we are still paying for we are truly frustrated! It has now been 3 weeks of waiting and still nothing. Our fridge is under the 1 year warranty but what good does that do if nobody comes to fix it! Buyer beware!

In 2010 I purchased my first LG refrigerator from best buy. I had several problems with it freezing food on the refrigerator side. They came out to repair it several times. In 2014 after about 3-4x of having to come repair the refrigerator they replaced it because it was under an extended warranty plan. I now have problems with the new replacement refrigerator which its warranty expired in June. I had a service person come to check the refrigerator out and they said the compressor is bad and it will cost $1100.00 to get it repaired. Totally not what I suspected. I paid him for the service call and diagnostic testing but I now have no refrigerator. This has been a bad experience with LG refrigerators for me.

I have owned a appliances for 38 years and I wished I had NEVER purchased LG! I had my doubts when I did purchase ALL LG appliances and I should have listen to my instincts! These are not low end LG products. The ice maker on the Refrigerator freezes up and quits making ice and I was only 1 month out of my full year warranty. They did not offer to fix it and I sure didnt allow them to come out to service our refrigerator because I didnt want to give them another dime. Well, now my top end washer is not spinning all the water out of the clothes and guess what... I am 5 months out of my full warranty. I called and they did the smart diagnoses and recommend they send out a repair person because they are not sure why it is happening. Do you think they would consider a service call for free??? Nope... This is the first time in 50+ years I have ever written a review. DONT BUY LG PRODUCTS!!

WT4870C - True Balance...I dont think so. I purchased the machine in August, 2013. From the beginning I would get uE/UE messages. I would rearrange the clothes, press the Start button and hope for the best. Finally called LG and the response was that they would email me directions on how to balance the machine. Thats it?! Luckily I had purchased an extended warranty plan. The Lowes Service Advantage rep was very nice and set up an appointment with the local appliance repair tech. He arrived today and asked (1) had I had any service before and (2) did I know about a recall? No to both questions. He explained that he would order parts and set up an appointment for next week. So far today Ive had uE messages on all my loads of laundry. On the one hand Im glad my complaint is not unique; on the other hand am I going to have to replace the machine I was so excited about getting?

LG French Door Refrigerator LFX31925ST - Lifes not Good - Lucky Goldstar. I purchased an LG French Door Refrigerator LFX31925ST in Oct 2014. Immediately after it was delivered, the control board had to be replaced (under warranty). Shortly after the 1-year warranty expired, the unit started making a loud propeller-type noise and stopped cooling on a Friday afternoon. We had to cook the food that was thawing from freezer and throw out a lot of food from fridge.We had a bout of food poisoning from refrigerated food that apparently had spoiled, so we threw it all out. After 9 days without a refrigerator and living out of an ice chest, the unit was repaired. The one year warranty had expired however the 10-year warranty on the compressor was still valid. Only one issue, the 10-year warranty on the compressor covers the compressor part only, not the labor or coolant. So the compressor, which has a $130 cost per the tech, cost me over $250 in labor and coolant.Now, less than 90 days later, the fridge started sounding like a turboprop airplane that we cant even watch TV on the same floor. This is the same symptoms as before and after spending 30 min on the phone with LG customer service rep Carl, in the Philippines, who asked if I approved to accept charge up to $200 for service call. Are you kidding me?!? I have an appointment with service tech this week which will hopefully cover the repair under warranty. No more LG for me, ever. They are still Lucky Goldstar to me and still operate like the same company that manufactured Lucky Goldstar branded microwaves for Walmart not long ago. Anything but LG. Never again.

This is regarding open ticket which has been going on since December. Dryer is still under warranty, it was purchased in August. It does not dry correctly, get flow sense and D80 error message. Per LG request, we serviced our exhaust system and checked all the ventilation and house flaps, duck ductwork etc. Twice. Proof can be provided. All is fine on the house side. Error messages happens even with dryer is not connected to the house, which rules out the house. Its a new construction as well. Triangle Appliances has been working on the dryer since then and replaced everything LG has asked them to. Still not working. As of yesterday, Triangle Appliances deemed it unrepairable per their expertise and written proof of that will be provided. LG refuses to replace it and says there is nothing else they can/want to do regarding repairs. LG is under warranty obligation and refusing service. Please forward this to the right department, for resolution or we will be taking legal action. Also, let me add that the only LG technician available in the area (Durham, NC) was incompetent, not professional, rude to my wife and showed up without parts (he did check they were on back order) and blamed us for it. This is why we ended up working with Triangle Appliances, LG approved, and they have been great.

Bought their fridge and within 2 years the linear compressor failed and had to be repaired. LG paid for the repair but the first repair was done wrong and fridge still did not cool. I called back and had to wait another week before they sent someone else out to try and fix their piece of garbage fridge.

I trust this brand and I had other products of LG like cooking appliances, microwave ovens, dishwashers in past and always had positive experience about LG products. Cool innovations like space-saving features, eye-catching style and energy efficiency, love the alarm feature, the room for storage and the bottom drawer freezer. Everything worked well except the ice maker. The ice maker clogs frequently and has to be manually emptied or pounded from inside the door to release ice from the door ice dispenser. I had couple of service calls and it still did not function properly.

Purchased an LG refrigerator in 2016. Failed in 2018, compressor replaced, with another one of the same compressors that continue to fail. Why not create a better compressor that doesnt fail? They know theres a problem and they sold a lot of refrigerators. Well, here it is 2019 and the compressor failed again. Warn everyone you can the LG Refrigerators are horrible. We purchased our LG Refrigerator at Best Buy and got an extended warranty until May 2021. When we tried to call there Warranty Service, we were disconnected at least 6 times using the menu system. Disconnected twice when we went straight to the Warranty Service Operator. Horrible Service!

My daughter and I bought a house with new appliances, (LG) the refrigerator worked for 9 months but it was three months old when we started using it. When it failed, we called LG and they said it is out of warranty, you can hire an independent technician or hire us to diagnose the appliance. We hired someone who said it had a defective piece from fabrication. We called back to LG, they said they will repair for $400 where they will include the defective piece. I paid ($400) and they sent their technician who came and in a 5 minutes visit he said he came just to learn what was the problem, he would be back (one month already in this process). The next days we received a phone call from LG saying they wouldnt repair it because someone already put their hands on it and that we can expect $200 hundred refund (from my $400 I just paid) because the visit costs $200.How sad, how unfair, with my daughter a young person struggling to pay her bills receiving a treatment like this one. Now she has been more than a month with no refrigerator, lost the money she paid for the first technician and again the same amount by having LG putting their hands into her account in such a way. Their only suggestion is to buy a new one. Can I expect a little of justice for my daughter? I m planning to write a letter to the CEO but I know the chances for him to never read it are higher that the opposite. I hope you can do something about it.

We purchased our LG LFX29945ST refrigerator in June of 2014 and started to have major problems in December with the refrigerator compartment freezing food. We had the temperature set at 45 degrees and it was still 30 degrees inside. Called LG for service and got terrible support. We made several calls, got disconnected/hung up on once. The smart diagnosis showed we opened the refrigerator too much (we have a family of 5 so it gets used a lot). They tried to tell us it wasnt level, but the level showed good. Lucky for us we purchased a warranty via Lowes. Lowes sent a service person out and he would sit on hold for 20-30 minutes to talk with an LG tech. Service replaced the whole inside back panel with the air control doors and thermostats along with the control board. This repair caused the refrigerator to not get cold at all. Tech came back out and was told by LG support it was the wrong control board that the LG tech told him to order. Another week later the new control board comes in and its freezing food again (temp between 28-30 degrees). We been unable to use the refrigerator for over two months. Tried to do a review on the LG website and they denied it. I guess that is how they get such good reviews by rejecting the negative ones. I cant believe that I spent over $2,000 dollars on a refrigerator that I cant use for food. At this point the Technician and I are both very frustrated with LG and still trying to resolve the issue. How can a consumer get a bad appliance replaced?

Purchased a LG Refrigerator from Home Depot in July of 2012. Within probably a month, I had to call the company and have them come and service the freezer as it was completely frosted up. I did not find the person on the phone to be polite at all and pretty much implied that I had done something to make the freezer frost up. That problem was fixed and I have not had any further issues with the freezer. However, the plastic shelves are pretty much all broken as well as the plastic drawers. I called the company on two occasions to complain about this and once again I felt that the phone staff were very rude. I told them that all the shelves were broken so they sent me one shelf. Doesnt do me much good as they are all broken and some of the support for the shelves to sit on are also broken. I would never, ever, ever purchase a LG product again. Their support staff not very polite or helpful and the product is horrible.

TrueBalance Washing Machine - Top Loader WT1501CW - We recently got this washer (purchased new) & within a week I knew we made a big mistake. At first I thought we just needed to adjust to this type of machine (weve used a front loader with no problems for years). We bought a extra large capacity but cant put but a small load in because it doesnt move the clothes. Ive washed on bulky load hoping it would wash better but it didnt help. Clothes on top stay in top & our clothes doesnt get clean.I sweat a lot & its bad when you put clothes on that smell like they already been worn for three days. My daughter works in a factory & her pants always look dirty with grease. I wash my clothes I wash small loads, with color bleach, Biz stain & odor eliminator, Downy with odor defence, & Wisk deep clean detergent & Downy fabric softener on stain care option & prewash. It never puts enough water to cover the clothes even when we use the extra water feature. Worst purchase we have ever made. I cant say this enough...dont waste your money.

Nothing but trouble since very first wash. Ive used my new top-of-line LG washer about a dozen times. In about 75% of those cycles, it makes a grinding sound so loud that it reverberates throughout the entire house. When the repair tech finally came (after I filed FOUR support requests), the sound didnt occur during his visit and he said he couldnt repair it. He also said the problem is a known issue, and even if the sound had occurred while he was there, he couldnt repair it anyway because the problem is electronic and not mechanical.Ive also noticed a few cycles where it didnt fill with enough water to completely wet the items, and they smelled very soapy after the cycle ended even though I always use the minimum recommended amount of detergent. What Im left with is an expensive brand new machine that is pretty much unusable, in the midst of the COVID pandemic when Id especially like to be able to sterilize my clothing and linens. I couldnt be more disappointed in the quality of this product and lack of resolution to the problem.

3 compressors in 6 years. When I first purchased my LG Refrigerator I was thrilled. It was the largest model on the market at the time and I needed that. I loved the organization inside as well. We purchased in June of 2013. Unfortunately, this is where the story goes bad. In Feb. of 2016 we had to have the compressor replaced. It was under warranty but we still had to pay 558.59 for labor. Not even two years later in Oct. of 2018 we again had to have the compressor replaced. We paid 690.00 for labor. AND one short year later, we were again faced with a repair bill for 790.00 to fix a leak in the cooling system and they were going to give us a new compressor AGAIN.When the repairman came to fix the leak, he discovered that the leak was higher up in the refrigerator cabinet and could not be fixed. I am now faced with having to purchase a NEW refrigerator after just 6 years! WHAT??? The expected life of an LG refrigerator is 10-14 years, mine barely made it to half of that and has had to have the compressor replaced twice. RIDICULOUS!!!! I have been inconvenienced 3 times by this shoddy appliance. We paid over $2,000.00 for this refrigerator and then over 1100.00 in repairs! IF we could have actually repaired it THIS time, I would have paid out 2000.00 in repairs! I have a Kitchen Aid refrigerator in my basement that is 20 years old and still going strong, never had a service call on it! I will NEVER buy another LG product. I also have an LG washer and dryer that have both had to have repairs! Life Good is their motto - not in our case - Life has been complicated and expensive because of products that do not stand up to the life expectancy of their products!

Unsure when I purchased this pair of LG Front Load Washer n Dryer. Today we find the machine will not spin out water. Rerun the cycle. Still not spun dry at all. On the third run through.... we get an error message of OE - meaning the water will not spin out - genius took 3 cycles to tell me what we knew. Will call tomorrow. HATE this washer early on the mold issue the mold covered the dispensing interior. CS was no help, I had to deal with this myself. The ugly MOLD smell is horrible. Now I have discovered an itchy??? All over my body...

On 17 Sep 2010, I purchased a new LG Electronics LFXC24726S/02 refrigerator. Last night, 21 May 2020, the refrigerator stopped cooling. When I called a repairman today, he said its most likely the compressor and the repair would be about $1,100, implying that my less than five year old refrigerator might be worth repairing.

Door in door side by side french door, bottom freezer, top freezer, stainless steel, mini eye catching style and the whole compartment for desserts and cookies. But the plastic barrier and the temperature in the the fridge the drawers just flat smoke damage the functionality. Needs to be slightly improve the shelves about 5 bin. Best french door refrigerator and the size of the ice maker it perfect for my meat and cheese, the led lights and the alarm in the door if you accidentally left the door open.

Lg really needs to improve quality. I have experienced only junk coming from LG. Lg stove, broken after 3 years of use. Should not need a $300 gas valve And an ignitor $100, already! I am a service tech. Lg microwave exhaust fan does not reach 400 cfm (needed for gas stove) and goes slower when microwave is turned on. Junk! Air flow meter only reads up to 260 cfm with a transition to direct airflow through meter. Refrigerator, you have to open both doors to open crisper drawers.Very poor design! How about someone actually try to clean this fridge...what a joke! Takes almost a day to break down fridge to clean. Fire that designer, probably couldn’t design a way out of a paper bag. Lg ductless split ac. Again just junk! Poor design. I will be sharing my experiences with the garbage your company is putting out. Not a happy lg user, Richard. Lg gas stove, lg fridge, lg microwave exhaust and experienced lg ductless split. JUST DON’T BUY LG! Parts are waaay too expensive! Also not readily available! Too many issue in design to mention for fridge. Gas stove is very poorly designed. Very cheap. These products just feel CHEAP! And they are cheap, cheap, cheap products! If you want quality, buy a better brand! Lg = like garbage!

We have had our LG Front Loading washer for 1 year. For the past 6 months I have found stains/marks on my white clothing. Sometimes there are marks all over the pants and sometimes just a few marks. The stains are rust colored. NOTHING will take the stain out! I have tried every solution/tip out there to get them out. I have thrown away some of my favorite white clothing because of this and am now FED UP!!! We clean and sanitize our washer frequently and we leave the door open when not in use. WHAT is wrong with this washer!!?

The first time we had a problem with things in the freezer not staying frozen, the fan in the back of the freezer had to be replaced. Cheap little fan motor for such a big unit. Now we are having the compressor replaced, everything melted in the freezer and the refrigerator section was up to 50 degrees where it should be 33 degrees. The unit is a French Door unit and we purchased it May of 2013. I feel it should have lasted much longer than it did. It seems to me they dont make any thing to last these days, and the price is out of sight.

My french door refrigerator Model #LMXS30776S was purchased in May 2015 and in July it started to make a terrible noise and I called LG and they said most likely there was ice on the fan. A few weeks later it started turning off and I would have to restart it. I called LG and they said I needed to get a technician to look into it. I had someone come out who said I needed new sensors and a new evaporator cover and it would take 3 days to get the parts in. 4 days later I called and they told me the parts are not available and I had to call LG directly to get the parts.I called LG. They quickly set me up with a $300 extended warranty repair plan and set up a technician to come out. This guy also said I needed new sensors and fans. One week later, they could not get the parts and said they were not available. The warranty company refunded my money minus $100, saying that parts were not available. Based on CA Civil Code Section 1793.03, parts must be made available within 7 years of any major appliance. I just spoke to a supervisor in the corporate office who after 30 minutes on hold said that the parts are available and she is transferring me back to the warranty repair company to get set back up on the plan. LG has been incredibly awful with this entire situation and I have heard from their own technicians that they rarely honor a warranty even within the first year and said to never purchase an LG appliance. I agree.

In July 2017 we bought an LG electric/convection double oven stove. Almost as soon as we installed the appliance our first incident with the stove happened. I barely brushed the stove knob and the burner turned on. My husband happened to have his hand on the burner and he felt the heat. That should have been our first warning. Jumped forward to December 27, 2017 @ 6:29 pm. Shortly after my husband had heated up his dinner in the microwave, which is above the stove, I smelled something like plastic burning. I said to my husband I bet you bumped a knob on the stove. He proceeded to the kitchen and when he opened up the door flames and smoke billowed into our living room. Between the two of us we contained the fire and help was on the way.My review regarding this stove cannot be put in stars because they don’t have a negative value. As far as cooking on the stove we had no issues. I loved the double oven. But from our first experience shortly after installation to the night our house caught fire, the knobs were a concern. We have grandchildren who use the microwave... I shudder with the thoughts of what could have happened to them. There were no push then turn knobs, which is a common safety on most stoves, Or the knobs could have been on the back of the stove like some stoves. Now we are facing a total remodel on the kitchen, new cabinets, multiple appliances... etc.Yes, we have insurance but that’s not the issue. This fire could have been prevented if the knobs had a safety feature. I feel for the individuals who have the gas stove. I understand their concern. Gas leak vs fire makes for a bad day. With as many reviews I have read regarding this particular problem, LG should have a recall on this model stoves. Look into rectifying the situation so this does not happen to someone else and turn their world upside down. So as far as LG products are concerned, I’m boycotting them. We even have several other household products but when the stop working, no more LG products in my house. LG needs to step up their quality control on the designs of their kitchen appliances. You should never live in fear of ACCIDENTALLY turning on an appliance.

We bought a double oven LG range. The dials to turn burners are located on front of burner surface area. We’ve found when you clean range top, it’s easy to bump against dials and turn on burner without knowing until surface gets warm or hot. Also, there is blistering on outside lower panel oven door.

On Feb. 6, 2017 our 11 month-old LG refrigerator stopped cooling. Since that time the compressor has been replaced and the main motherboard. Nearly 2 months later the freezer is inoperable as well as the ice maker. The refrigerator is semi-warm. I have asked for an exchange, and the service companies believe we have a lemon. LG refuses to exchange it. Their parts-shipping times, responses, and their techs on the phone are awful to deal with. We bought LG, expecting to trust and enjoy it. It is horrible! NEVER, NEVER, NEVER buy LG.

Not happy at all with LG Electronics USA. Terrible customer service. Bought a washing machine 4 months ago and its already dead. Cant get an English speaking person on the phone, must go through endless questions, and cant get someone to look at it. Dont stand behind their product. Stay away!

Purchased LG dryer DLEX3250W in 10/14. The lint filter has not fit into the spot for a while - seems to have swelled and pops up. Twists all sheets and clothes. Now, the corner broke off and 10 items (sheets, womens underwear, tanks, camisoles, summer dresses) all are ripped and destroyed!

Total piece of junk and I will never buy an LG appliance again. $2000 fridge ice machine then the main compressor failed within 2 weeks of each other. Didnt even bother to try a costly repair so had it hauled away and bought a competitors brand. After some research, apparently this is pretty common with LG refrigerators. LG should be ashamed at making such poor quality equipment.

Very nice fridge, all the looks and gadgets that we (my wife) wanted. But after 3 years the compressor died and LG was a nightmare to deal with. It took ~5 months of tech visits after it completely died but they never fixed it 100%. Despite the 10 year warranty, they just said sorry and offered me to either (1) deal with it or (2) take a check for half the price I paid for it 3 years earlier and void the remaining warranty. So overall were looking for a new fridge now. My advice is DO NOT buy this fridge unless you also are buying a 5+ year warranty through an independent company (big box store) who will back it up, because LG will not.

It was a good deal. The other brands were white but I wanted the very trendy brushed aluminum look. It was also at a store where I could get 5% cash back on my purchase so that was very nice too. I really like how cold it gets. It has a little drawer for my veggies which is also a good thing to have. I enjoy using my fridge because it is well made and is a great color. Would like it to have Bluetooth or wifi so I could connect to it. A screen would also be very cool so I could display family pictures and videos for my guests to see how cool my family is.

Purchased this dishwasher 4 years ago. Last week we started getting the code PF which means power failure. From the LG comments posted, they would lead you to believe the power supply was interrupted and the PF is only a code and not a failure/fault code. Turns out it was a fault. We turned it on last night and the control panel immediately burned out. Saw some sparks/flashes and a puff of smoke and electrical smell. Dishwasher was then disconnected from the power source. If you have the PF code you should note this is very probably the control panel shorting out. Unfortunately, dishwasher failed just outside of our extended warranty period. We will definitely switch brands. Dishwashers should last longer than four years!!! Definitely dissatisfied with the LG dishwasher.

The worst dishwasher ever! I have had a 20-year-old cheap dishwashers leave my dishes sparkling clean. This thing ($699.00) left coffee rings and dull film on dishes. Yes, I do rinse dishes before I run the dishwasher and the cycle time length is very long! Just replaced it with a Maytag. Hope to have better results! The installer is here right now.

I like that refrigerator was stainless steel. I really like the LG brand. I chose to purchase it because it is a great brand and Ive had a great past experience with them. It is very reliable and I like the way that it looks and operates. There is NOTHING I dont like about it. I trust the LG BRAND.

I bought the LG dryer and a front load LG washer a few years ago. I have had many problems with both and when I have called lg customer service I have been treated horribly. I could barely understand the person as they clearly didnt speak English as their first language. I even told them that I would be filing complaints against them only to be told to go right ahead!! They could care less about their customer service ratings! I have also had a difficult time finding a repairman that works on LG and the same goes for trying to find parts locally. I was told that they didnt carry LG PARTS and it would take a very, very long time to get the LG PART in stock!OWNING THE ABOVE LG APPLIANCES HAS BEEN AN ONGOING NIGHTMARE!! All of the lettering on the washer rubbed right off right away as if the letters were erasable! I called their customer service only to spend 45 minutes and getting absolutely nowhere!! I was told to not touch the few letters were left as the warranty had expired! I asked if they could send me replacement letters that I would apply myself. As this was a defect and the warranty expiring shouldnt even be factored in! NOT a warranty issue! Its a product defect!! Typical LG customer service... they didnt care that it was a product defect! Was told I could purchase the letters from them!! UNBELIEVABLE!!!! I had hoped to be an isolated case?? Only to learn of many more cases like my experiences!!! (on multiple websites like this site!!) However, on a positive note... We have 4 LG flat screen tvs and knock on wood, theyve been awesome!!?!? JUST SAY NO TO LG APPLIANCES!!!

I purchased a Front Load LG WM4270HWA along with matching dryer from Standard Appliance in Portland, Oregon, after reading good ratings online from Consumer Reports for these front loading machines. I had my Asko Asea dryer go out for the third time which I purchased in 2003. I was under pressure because of a pending breast cancer surgery within a week and was told by their repair group that they likely could not get parts on the older Asko. I ordered the new LG set needing sterile clean sheets and nightie after sterile prep before surgery. The repair company called and said five days later they could get the parts to repair the dryer, but it was too late, I had ordered the LG set to be delivered the next day.My first run was one queen set of sheets, nightie and one towel. I immediately got the infamous UE signal and called the LG service number and was told to wash only one type of item at one time. I kept rearranging the load to no avail. I was then told to wash only one sheet at a time. I ran the spin and dry cycle several times to no avail. I then put the very wet sheets in the dryer with over an hour of drying. During the night I was sickened by the smell of sheets and nightie and had to change everything before my surgery.After surgery recovery three weeks later, I attempted to run three different loads of laundry. All kept giving the UE signal. I have severe osteoarthritis (knees and shoulders) and had to travel up and down the stairs to keep reloading the machine because of balance errors. None of the loads came out clean the way my working Asko had cleaned. I then read the ConsumerAffairs report on the machine to find out these machines were not worth keeping especially since I have an extreme mold sensitivity (I am the worst HLA type for mold causing many chronic illnesses).Standard agreed to take the machines back and although they could not retrieve and repair my old set as they had already parted out, for an additional 900 dollars (10% restocking fee plus added cost of Askos) they would send me a new set of Asko washer and dryers. Not the best solution for someone on a fixed income but much better than keeping a mold hazard. Asko was one of the few front loaders not included in the mold class action suits. It should be required to tell customers of pending class action suits before the purchase of expensive appliances. Mold is a life threatening issue for many people. Twenty five percent of the population do not clear toxins from their bodies. I am disappointed that Standard did not tell me of the mold issue but they did take back the machines which I appreciate.

Seems my problem (compressor & HORRIBLE customer service) is one of MANY complaints about the LG refrigerator. It is junk and the service techs are even worse!!! No one cares and there really is no one to talk to as it seems even the managers and supervisors are deaf tone. The Filipinos are very nice... but NOT HELPFUL at all. It is like they just read from their computer prompt with every statement you make. My question is: WHERE AND HOW DO WE GET A CLASS ACTION LAWSUIT?! $3000 fridge should last more than 3 yrs! I have a small fridge that is 21 yo and has never had a service call and still works! My in laws have a fridge from 1978 that STILL WORKS! Wth?! Junk!!!

I purchased my new LG WM3770HWA washing machine through Home Depot online. Two weeks after my purchase it started having multiple problems. It has now been nine months I have been complaining to LG service and not one technician has come out to help. LG has THE WORST SERVICE I have ever encountered. I refuse to buy another LG product.

This is first time I had problem with washer and dryer. The washer is terrible smell like sewer while using and after use. The mold around the front end door creates black mold. Also the rubber gasket is not properly designed. As soon we bought the machine it leaked terribly wetting the whole wooden floor many times. We called the LG within 1 year warranty period. The repair men came and fixed it but it happened again. I have fix it on my own. BAD, BAD... BAD design and BAD machine. I will not anyone to buy this machine. There are many other brands in the market you want to consider but never ever LG washer. The dryer is takes longer than normal time other dryers will take. Worse machine. They should be stopped in the USA market completely unless they replace all the faulty machines or refund or correct the problems.

Does a decent job washing dishes but unit is very noisy. Supposed to be at 48 decibels but this unit is much louder than that. Front touch pad is extremely sensitive. Just brushing against it starts the washer. Upper rack also is rusting after only 10 months usage. Dealer through which it was purchased has gone out of business so I am waiting for LG to get back to me as to if they are going to repair. Says right in the manual that racks have a 5 year warranty. Dont know what all the delay is about. The reason I purchased unit was because of the excellent refrigerator we purchased. Will think twice in the future.

LG double door refrigerator - I had bought this 2 years back and from last September There is a problem with the cooling... ice formation in deep freezer and no cooling in the lower fridge door. It has been an harassment of sorts... different mechanics and experiments and still the same problem continues. Its even worse as its unattended despite innumerable calls to the customer care and the local customer manager doesnt answer. Planning to boycott LG.

Hi. I bought an LG washer and dryer 2 weeks ago, got it installed 4 days ago. My first wash the dryer didnt work, I kept trying but it didnt. LG sent a 3rd party tech who investigated and replaced a part (back box ) but it still doesnt work. Hes left it to a next unscheduled appointment to probe further to try and see if changing front panel will work. I paid $2600 for this machine and Im so disgusted, disappointed & frustrated with the process and the service from LG. For the price this machine is a complete failure for me. I paid for a new functioning washer and dryer and I got a trial and error piece of equipment. Im a mother to 4 school going kids and the inconvenience, hole in pocket and frustration is inexplicable. I want LG to replace this machine irrespective to their further investigations irrespective if it leads to repair or not. Because I didnt pay for a repaired product I paid for a brand new functioning product and I want one or my money back. I wouldnt recommend this machine to anyone on this basis.

Warning!!! Do not ever buy a LG True Balance Washing Machine unless you dont mind waiting 2 - 3 hours for a wash to finish. Unless you are doing a small load with exactly the same type of clothing in it expect your machine to go out of balance and either take forever to balance or stop and wait for you to balance it manually. I will NEVER buy from LG again. They have done nothing to correct the problem but come in and replace the motherboard which does nothing. The problem is in the concept - direct drive/self-balancing doesnt work. I have actually stood and watched as the wash went from almost done (3 minute mark) to starting another rinse/spin cycle. Extremely frustrating and costly in electricity and water consumption.

I just looked up LG on Google to get company information because the lights on my french door LG purchased in 2006 melted the covering. After reading other complaints, I feel that my time may be wasted with calling the company, but will do so anyway. It appears with all these complaints, that LG may be a product I will stay away from in future. One of the plastic drawers broke early on but the light problem bothers me.

LG will get sued when someone dies from a knob being turned on accidentally. I’m surprised it hasn’t already happened. It happens all the time. Especially when friends/family are over. How could LG think was a good design? Was there no testing? Were they 3 feet tall? Also the burner disc discolor and never clean up. The super burner stains on the silver and you can’t get it clean. Bought this and the microwave you can’t see into without a stool. And it’s still hard to see in. LG, you dropped the ball here, learn from those mistakes. NOT recommended.

It didnt cost as much as other refrigerators with similar features and styles. Also the place we bought the fridge at had a lot more LG type of refrigerators than any other brand of refrigerators. The features I liked the most about the LG refrigerator was probably that it had an ice maker and water spout built into it with options on how you want your ice (crushed or cubed). I disliked how little ice you were able to get throughout the day considering there are a lot of people in my household, the ice ran out rather quickly.

We purchased an LG washer. I love the fact that without the middle paddle you can wash large items like king size spreads and comforters and all the clothes actually are treated more gently. I do not like buying new if the old is still working. Being able to get parts and having really good people who can and will work to keep the old model going. Regular repairs is a nightmare. Been there and done that, days without your appliance and you have to wash most days to keep the family in clean clothes and towels etc. Also low quality construction, which usually means noise pollution and the appliance walking all over the floor or pulling loose from the connections and the room being flooded. This LG washer that I bought was the same price as for the Maytag that I had purchased 20 years before. It is high quality construction, stays where it is supposed to when it spins. Large size drum that washes very small loads with much less soap and water, or very large items like winter coats, king size bedding, comforters, etc. One thing I do not like is that everything rinses in cold water no matter which setting you use, and I like to be able to decide what temperature I want for the wash cycle and the temperature I want for the rinse. But all in all, that is the only thing I do not like about these computer controlled washers.

Just removed our kitchen last year. We brought this microwave in Aug 2017. Only lasted 14 months. One day was heating a biscuit, it started popping smell like wires were burning. Now it doesnt heat. Was told $125.00 just to come out. If it took longer than 15 minute to repair it would be another $65.00 up to $175.00. We decided that buying another brand would be better for us. We will never again buy a LG product. Our other microwave is a GE Profile and is over 7 years old and never had any problems. I wish I would have done a better job checking out LG appliances.

Bought a LG dishwasher 3 years ago and it needs to already be replaced. I am very disappointed that this unit went bad so quickly especially since previous dishwasher lasted longer than this LG unit. Hope if we decide to purchase another one at Home Depot we have better luck. Otherwise we will go a different direction. Thanks.

We had a 26yrs old Frigidaire 33w s/s fridge, changed to a LG model LRDCS2603S, stainless steel again, what a huge improvement, its deep and still 33 wide, so quite, so much room, cool white LED int. lights. Never a regret!

I wish I would have read reviews on here before purchasing. I bought four LG kitchen appliances less than a year ago. My fridge/freezer stopped working correctly and I have been getting the run around from LG for the past week. I have been calling every 24 hours for an update. Each time I call, I get a new timeline. First it was 24-48 hours, then it was 3 business days, then 3-5 business days, then they escalated my case which means another 3-5 business days. They tell me they cannot find someone in my area to come repair it although I live in suburban Chicago. Ive called service providers listed on their website who said they could come out the next day but LG has still not contacted them directly. I lost a freezer and fridge full of groceries and now cannot have any fresh food while in the middle of a pandemic. I am very unhappy with their customer service and the quality of my fridge.

Please don’t buy LG products. I had purchased washing machine in August, it is defective. I am suffering from last five month but no one give any resolution of my problem. Service is third class. Even they are not pick up my calls.

I am SOOO disappointed with my LG experience. We have a refrigerator, oven, dishwasher, washer and dryer. We have had problems with ALL of them, but the worst with the fridge and oven. We even have trouble with our LG Tv and Blu-ray player! I thought we made a smart decision with choosing LG 7 years ago, because they were the latest technology and trend. My best friend had bought all LG the year before and was happy with it. But then the problems start (even with her). I have way too much to say if I speak of all the products, so I will focus on the fridge. The fridge stopped cooling with no warning whatsoever when it was 4 years old. We had to scramble to get a couple coolers with ice to save all our groceries.I called LG but they wanted to charge an outrageous amount just for the service call, about $80 and they said that doesnt include fixing it. So if their estimate would be too high and I would want to go with someone else, they still get $80. So I called a local company who specializes in LG. Their service fee was only $25. They came out and said it was either the compressor or a relay. If it is the compressor, it would be about $800, which is half the price of my $1600 fridge. Thankfully it was the relay, which was $125. But they can only guarantee the part for one year. Worst of all, they didnt have the part on hand and had to order it. We lived with no fridge, out of a cooler, for 3 weeks!Sure enough, 2 years later, same thing happens right when we return from vacation. Thank God it didnt happen while we were away! So once again, everything is melting and we have to scramble to save the food. This time they put a stronger relay, so it was $150, plus the $25 service fee, and they happened to have it, so the silver lining was we only lived out of a cooler for two days. But the tech said the compressor is extremely weak and I am lucky if I get another year or two max out of the fridge before it dies. At that point the fridge was only 6 and a half years old!! I simply dont have the energy to fight with LG because of all the bad reviews I see on the customer service. So I want to warn all the consumers out there to prevent this from happening to them. Choose another brand.On a side note, my stove/oven stopped working 6 weeks after the fridge went out the first time. Great timing lol. The digital panel stopped working after the numbers started fading months before. Well, because its digital, you cant turn anything on. I wish I still had the old school one with the knobs because the digital panel cost $250! Thats half the price of the oven. And of course only one year guarantee on the part. Thankfully, its been almost three years and so far so good. But if it happens again, I dont want to invest that much again into this piece of junk. How can LG be okay with doing business this way?! And of course this stuff happens once its out of warranty.We live paycheck to paycheck, so when this stuff happens, it really hurts us. We thought investing in high end products would pay off in the end, but we worked hard to pay off over $5,000 over a few years and got screwed :-(. I did not get extended warranties because I believe if the company makes good products I shouldnt need to. What happened to products lasting?? I sound like my mother lol but they really dont make things with pride, like they used to. Her 20 year old fridge is still going strong! If LG sees this, they should offer me some kind of credit out of good faith, but I have low expectations. At least I can warn the innocent consumers who work hard for their money.

I wish I would have read the reviews before I purchased the LG refrigerator my big mistake.We purchased the French door refrigerator on 12/2012. Didnt expect it to last only 4 yrs. Like other reviewers the compressors and motherboards have been replaced not even two months ago and already failing. We were lied to and given the runaround about getting the parts. Living out of an ice chest for 4 wks and replenishing the ice didnt come cheap. They really need some overhaul in the customer service dept as they must go to liars training. Now I see what a piece of junk LG is. I wish somebody would get a class action lawsuit against them. We were supposed to get an email receipt. Still waiting. Never again would I purchase LG.

On August 1 2013 I have bought the LG washing machine model F1443KD/01, 11 kg direct drive. Warranty 2 years, price 859.14€. On 5.11.2013 I have bought LG Eco Hybrid dryer model RC8055APZ, warranty 2 years, price 1,049.00€, with discount 944.10€. In October 2014 water flow from under the washing machine and the dryer didnt dry. The dryer had alarm that filter is not clean, or it has finished the drying cycle after few minutes and laundry was still wet. They have changed the filter with another model. They have cleaned the system. I was told also that the motherboard was replaced with a new one And the machine was tested But it is not written on report that the motherboard was changed. Now, after 10 months the same troubles appeared. The washing machine they have changed the back tub, shock absorbers, sensor of vibration, POB. They also told me they have replaced the motherboard, but that is not written on the report, and they have tested the machine. So now after 10 months it seem that same mistakes are appeared. Sadly, that is my experience.

My dryer is only 2 years old, but the drum has a big crack and I cant use it any more. I call to request for service, but they said I have to pay for a replacement of a new drum. What? My question is why do I have to pay for a defective product? Thats ridiculous.

I just finished sorting socks and underwear that I washed today. Once again I am so angry that I purchased a LG top load washer. It has been a disappointment since the beginning. Today I found a pair of underwear that were ripped and tore and a sock that too was ripped and tore. Both had marks of rust on them also. This along with the fact that in order to get whites clean and jeans and work clothes I have to set the washer on SOAK, and push the button twice for extra rinse and a load of clothes usually takes anywhere from 2hrs - 2hr:20min. In the past I had taken jeans out of the washer after a normal wash cycle to hang on the line and there was still dry dirt in the creases. The main reason for purchasing this machine was because of its large capacity. Well that did me no good at all.I had a tech come out to check the machine after complaining to the manufacturer, and he quizzed me on the type of laundry detergent etc etc to find out I was doing everything right. I also was told to weigh my loads and not to wash more than 10-13 pounds at a time, Oh my goodness. Yet that did not help either. I do not recommend this machine. Worst washing machine I ever Owned!!!

If you remember pinball machines... I only need to say TILT... there are terrible load balance issues. The machine bangs and moves about. Ill add that the dryer is no better... It is LOUD! So very disappointed...

I purchased my refrigerator in November of 2014. I began to have performance issues with the cooling fan within two weeks of operation. After a remote diagnosis I was told that the cooling fan was freezing up; when I asked about repairs I was told to just insure that all doors and draws were tightly close and to check all seals were air tight, bad advice. Between November 2014 and April 2016 the same issue continued to occur. After a series of calls and two more visits, LG would no longer return with pay; this was an ongoing issue. With no further help from LG the repairs were completed in 2017 through use of my home appliances insurance.

Purchased LG clothes washer, from Home Depot. Washer performance was terrible since Day 1. Washed clothes was dirty, smelly, machine noisy, and expensive. American manufacturer may have been better, than Korean man.

We like the functions and all the stuff that the LG refrigerator had. It fit my needs that I wanted and was looking for in a refrigerator. My favorite feature is the push button door and the refrigerator is high quality too. Its awesome. The customer service has also been great. Whenever I’ve called for an issue, it has been dealt with in a timely manner. I really appreciate that. It’s been a good experience overall.

In May 2013, I purchased a LG refrigerator with bottom freezer drawer, model LFX25991ST. The freezer stopped cooling in Aug 2013. Repairman replaced the freezer fan grill and the main circuit board. In Feb 2014 same thing happened. Again lost food to thawing. Repairman once again replaced freezer fan grill, this time with a built-in heater that was supposed to prevent it from icing up and malfunctioning. The repairman, for the second time, also replaced main circuit board. 24 Mar 2014 freezer again stopped working. Have to wait another week to get a repairman to evaluate it. DO NOT PURCHASE THIS REFRIGERATOR! IT IS NOT WORTH THE AGGRAVATION!

It started when we got back from a family vacation in mid July 2018. We have owned our LG refrigerator for 3 years and we are a family of 7. Upon our return from vacation, we went grocery shopping. The very next day our refrigerator failed and all of our food was spoiled. We had spent hundreds of dollars at Costco and other grocery stores. Home Depot Protection Plan sent out a company to diagnose the issue. Once they diagnosed the problem, they said they couldnt fix our refrigerator. We had to make another appointment but this time with an LG specialist, which took another week to schedule.When they showed up we expected them to fix our fridge, but instead they had to diagnose and said they could not go off the previous companys diagnoses. Although, both companies said the refrigerators compressor went out. We were then told the part was on back order due to these refrigerators breaking down from LG. The part didnt come in until September. Once the new compressor was installed we were assured within 48 hours we could use it again. Again we went shopping and and lost all of our food again. Once we got the company back out, they said it was a faulty compressor and they would have to order us a new one.We have now had 2 food loss claims and 2 compressors replaced. Again, being assured the fridge would work, we bought more food. This time we realized the fridge was making weird noises and the freezer was not keeping our food frozen. After several more calls and several more service calls, our freezer is still not working properly 9 months later. Each time a new guy shows up telling us something new as to why this was happening. We have complied with everything they have asked us to do. We now have our fridge pulled out a foot away from the wall, which is a complete eye sore, and it is still not working properly.We have had over 9 calls to the Home Depot Protection Plan company for the same issue and they are still not calling it a lemon! We recently had another appointment on March 15th, 2019 for a final diagnosis, and the company never showed up! We are throwing away so much food which is a waste of our time and money. My family and I are scared to buy a lot of food because we are afraid the LG refrigerator is going to break down again. Our plan states after 2 calls for the same issue it is considered a lemon and it would be a Buy Out. We have had enough of this run around!

We loved this fridge for about the first 3 months. Then the optional second ice maker that we purchased would take a week to fill. We were told the air temp in AZ was too hot for the fridge to produce ice any faster!! Really, how stupid do you think we are? We have had at least 10 visits to repair this issue and now the upper part of the fridge is fluctuating from 30-42 degrees when set at 37. We are losing food to spoilage and freezing. We are paying for all the spoilage. The battle continues to have this fridge operate as it should. VERY VERY FRUSTRATING. I will not buy LG again.

LFX28978ST/00 Refrigerator: I must be one of the Lucky ones. Purchased 3 years ago and still keeps food cold... BUT thats about it. Nearly every plastic drawer/door shelf has broken. Within a few months, the large drawer and a couple of the door shelves had broken. I went back to retailer HH Gregg (avoid them too like the plague they are) to request replacements. I had purchased the extended bumper to bumper HH Gregg warranty. What a joke that was. After months of runaround, neither HH Greg or LG would do anything about the broken doors, claiming I had abused the fridge without so much as a service call to even inspect it. I just ended up going online and buying replacement parts. Now the icemaker has stopped working and no one seems to know exactly what part number I need to fix it. I almost wish the piece of junk would stop cooling so I could replace it with a NON LG product. I have told my wife to kill me if I ever so much as look at another LG product.

For the first three years, I was quite happy with the LG washer and dryer. Not quite at the four year mark and the washer needs serious service (Luckily I bought the extended warranty because LG only offers a 1 year warranty - do they know something the consumer doesnt??). The repair man came out yesterday (had to take the day off as they only work until 4:00) and he found that the repair is quite serious and needs a number of new parts. He said it is a two-man job and they will come back in two weeks as the parts will take a while to be ordered!!! I requested a reimbursement for having to go to the laundromat, but Geek Squad discontinued that part of the extended warranty in 2014! LG doesnt offer it at all - again, do they know something the consumer doesnt. In any event, I will NEVER AGAIN BUY AN LG PRODUCT!!!

Purchased the stainless steel LG WM 2233H model about 6 years ago. After a couple of years, we noticed a rank smell with every wash. Nothing changes the smell: we drain the stagnant stinky water every 3 loads, tub clean with bleach every 2 weeks, wipe down the interior rubber ring and leave the door open after every wash. A terribly designed product that we would NEVER have purchased had we known the amount of energy spent to maintain it. Buyer beware!! See attached pics of mold inside the detergent dispenser area.

We purchased our home in 2/2015 which came with LG washing machine purchased in August 2013. Machine started showing UE/balance error by September. In first call to LG, we were told we needed to level machine. We did so, but machine was already leveled. Soon after, UE warnings began to appear during sheet washes and tub cleans. If we are not on top of the cycle, machine will run for hours spinning and then refilling then spinning again. Called again and told since we were out of two-year warranty we were responsible for call and repair. Technician recommended by LG said circuit board was gone and would cost $300 for part. One more call to LG, and we were told they could do nothing for us. Technician said to just purchase new machine as we would be throwing good money after bad. So we are replacing two and a half year old machine that was used since purchased by two owners who were retired couples and have minimal washes. A huge piece of junk. I would NEVER purchase an LG appliance again.

About 3 years ago I purchased an LG dishwasher Model LDP6797ST. I was very happy with it at first until about 1 year and a couple of months. One day a received the error message AE. At the time I did not know what it stand for. I contacted LG and to their credit they sent a technician to repair the unit. What he did that day is replaced a circuit board at the door and the machine was working. And now 2 years later after the repair I received the same AE error message. The thing is that error message according to LG is a water leak. I called a repairman who confirm I have a leak coming from the drain pump. It would cost about $600 to fix. In his word I better off buying a new dishwasher. I paid good money for that dishwasher (about $700) and it only last 3 yrs. I am not sure I will ever buy an LG appliance again. I am now again looking for dishwasher. Very disappointed.

What an awful experience it is getting service from LG, they are the worst Ive encountered. My $2000 LG fridge stopped working July 4th and it was stuffed with food the technician who came said he could repair the fridge so he would have it taken away. He made up a story about why he couldnt fix it but most likely he didnt know. The fridge is 3 years old and so he charged me for the collection and now he says its the compressor. The 10-year warranty doesnt appear to apply to whats wrong and he says that LG dont have a compressor to supply him? Ive lost my fridge all the food and I have no respect for LG. I called their marketing department but the lady answering the phone hung up on me after I called to complain. Great customer relations LG.

Our white and light colored clothes started looking dingy. It was a result of the washing detergent not being adequately rinsed out of the clothes. The certified LG repairmen came several times; however, no solution was found. After much going back and forth, I got tired and purchased a different washer. Now, Im stuck with a $2,000+ LG washing machine that is in my way. I feel as though LG has not upheld their product.

We purchased all LG products and all of them have not lived up to our standards. The biggest problem is the knobs on the gas stove. The knobs should be ruled as DEFECTIVE and DANGEROUS. In my career I travel quite a bit and even though I have adult kids at home sometimes they do not notice when the gas is on because of the broken knobs. The white plastic on the insides have cracked causing the knobs to just turn but not completely turning the stove off. I have contacted LG and I too have been told to purchase new knobs, however you can purchase the knobs but the problem is still not fixed. I noticed that the new LG stoves have knobs that are very steady. Why not just replace the old knobs with the newer model knobs. I pray that before anything happens like gas explosions, gas leaks etc., they would ruled out that the knobs are defective and update all the former customers with the new knobs. A couple of thousand dollars is better than a couple of million for major lawsuits.

LG appliances have been the worst ever. My dishwasher failed (fire developed) after a little over 2 years. My refrigerator - only 16 months old - failed and I lost hundreds of dollars of food and after one week, its still not repaired. My LG microwave lasted 2 months and had to be replaced. No more LG. Lousy goods.

I bought an LG French door refrigerator November of 2014. Just before the end of the 1 year warranty the refrigerator started making noises. I didnt get around to calling LG until the beginning of December 2015. LG refused to help me unless I purchased an extended warranty for $250. I later called an appliance repairman and was told the noise was my compressor going out. After a year of service?! Are you kidding me?! I proceeded to call LG back to get the compressor replaced (which has a 10 year warranty), they once again wouldnt help me unless I purchased the extended warranty for $250. Really? You spend $3000 on a refrigerator and call for a repair under the warranty, after a year and half (at this point) and you have to spend more money to repair your piece of $3000 junk?! DO NOT BUY ANY LG PRODUCTS. THEIR WARRANTIES ARE JUNK. CUSTOMER SERVICE IS NOT THERE TO HELP YOU!

I researched ovens forever and finally settled on an LG. I was so excited. I used it twice - once for a frozen dinner and once for a turkey. All the moisture and grease went straight into the area between the glass. I tried the self-clean (both kinds) and water from the self-clean went between the glass as well. There was obviously a seal issue. I called LG and they said no - its cosmetic (didnt seem to make a difference it happened from cooking once). I kept going from service rep to service rep and speaking to people until they sent out a service technician. I asked him can you please fix the seal issue? I told him I didnt care if he fixed it or replaced the door, either way that would have been fine. He said no I am going to order you a new door, it should take 6 weeks. I asked do I need to do anything? He said no. I called to check on the status of my new door and they said OH...LG declined to send it... Not one person from LG or the repair place called me to tell me that, not a word from anyone, the repair place passed the buck and said they were supposed to let you know.So I called, spent more time on the phone trying to explain they need to either fix the seal as every bit of moisture gets in there or replace the door. They didnt care. They said its just cosmetic, your oven still works. I asked them so what you are saying is that all your ovens have this issue, mine is not an exception, and you stand behind the fact that even a brand-new oven is going to look like hell? No answer. I asked about the implied warranty of merchantability and she checked with Legal and said no, they dont have to do anything because its considered cosmetic. She then went on to say it says in the manual not to put a lot of water directly on the oven... I proceeded to tell her I did not, I only followed the self-clean instructions to the letter and the repairman could see that there is a gap and all moisture is getting in. Did not matter and furthermore did not have ONE word, not even an apology for not contacting me to let me know that they had denied the request. No one at LG calls back and follows up and they just keep saying this is cosmetic and they dont care because people keep buying the product. When I brought it up to them that their customer service was not good and they needed to at least speak to their customers and let them know instead of just letting them wait - no response. It is also my opinion the repair companies they send are just as bad since they basically lied to me--that repairman looked me straight in the eye and said your new door should be here in about 6 weeks. I am warning anyone who is shopping for an oven - do not get an LG - unless you dont care if it looks like hell even the very first or second time you use it. Now I am going to have to research and find a repair person to see if I can have the problem fixed on my dime when this was 100% not my fault and LGs defective product.In summary, on top of the fact there is a seal issue within the glass, the customer service is the worst I have seen of any business I have dealt with. The fact that they say its cosmetic even though its a brand new oven shows that once they have sold the item, they do not care if that item looks bad through no fault of the customer. I can understand if the oven gets scratched or has some sort of cosmetic issue over time, but for this to be an issue right out of the box and for them not even to attempt to fix it (not necessarily replace but fix) is truly beyond the worst customer service there can be. I have never written a consumer report before but I am so mad and do not want anyone else to have this happen to them. I will never buy LG again (or for that matter, Samsung as they are all part of the same company) and recommend when purchasing an appliance of any sort - go with another brand do not buy LG unless you are willing to pay for problems even if they are not your fault.

I bought my LG French door side by side unit LMXC23746 in 2016 and now after 21 months it stopped cooling. LGs authorized repair guys checked it out, and as they were suspecting (1) the compressor is bad!!! and (2) the sealed unit is leaking!!! Parts are on order and no ETA on when it will be available. Meanwhile get used to living without a refrigerator! As I am reading this seems to be a common problem on recent LG refrigerators. I paid 3 grands for this high-end LG unit and looks like it was a BIG MISTAKE! Never LG again! Not sure if we can sue them for common failure based on the common occurrence!

Im very dissatisfied with the outcome of my LG range. Dont get me wrong I have been happy with the griddle cook top etc. but I am so very upset about the porcelain in the oven flaking off. This has been from not long after we got it. But I thought it originally was something that was spilled. When I wiped it off and cleaned the oven, it seemed like it was chipping but it was hard to tell with it being a small round circle. So I left it go. My oven does not get that soiled so I have not had to clean it much. Well much to my surprise when I looked in my oven to clean it, I noticed it looked like it was crackling. I took a plain wet cloth and wiped and the porcelain was wiping off like shards of glass. I called LG. They said I could pay $90 just to have someone look at it. Wonderful for something that is definitely a defect and not my fault. I have never had an appliance with porcelain ever do this before.

3 hrs + to finish a normal wash cycle. Soap dispenser not emptying properly. Not enough water in drum to clean clothes. Sometimes the clothes have dry spots on them. (No. The washer isnt crammed full.) Run Run Run away... I had a Maytag front loader when they first came out and I loved it... too bad I left it with the sale of the house.

Think twice before you buy a LG refrigerator. The compressor on mine failed just past a year of use. LG repair people were less than helpful but they finally agreed to pay for new compressor but we were on the hook for labor because we had not purchased extended warranty. My granddaughter purchased a LG refrigerator just after ours. Her compressor failed just after a year. She did purchase the extended warranty but has now been waiting eight weeks for repair with no end in sight. Repair people do not want to do business with LG because it takes months and months for them to be paid/reimbursed by LG.

Have a LG refrigerator one year old and the shelves are already broken - it will be a year old this May. There is a bad smell coming from the back of the refrigerator like a dead animal. Called LG and they did send the shelf but they would not take off the smell - they are telling us its the filter inside of the refrigerator and it is not covered. If this is something I can not get to myself it should be covered. I am telling you do not buy a LG. I had a dishwasher a few years ago and it only lasted two years. I should have learned my lesson. Please do not make a mistake. Do not Buy.

Knobs on stove disintegrate & become nonfunctional & break. This is my 3rd replacement of knobs, & I will need a 4th replacement soon. The first 2 were covered by extended warranty. The knobs when bumped, can easily, cause gas to escape. The can happen with the lightest bump, & is generally unnoticed, by individual, until the strong gas smell is evident!My communications over the years has been extremely frustrating, & unacceptable. I was told that knobs are ornamental by one employee. Another claimed it was my misuse because I left the oven door open. Once someone told me I would get replace the knobs free within a week. They never came! I finally bought new ones for about $275. The plastic overlay on what appears to be a metal knob is beginning to crackle. That means the cylinder that holds the knob on is soon to break. I bought the latest replacement knobs less than 6 months ago. It seems to me there is a sufficient case for a class action suit against LG.

I am also using LG WT5070CW washing machine by 2 years, but I dont face any problem in it. If you feel that the washer is moving slow then customize settings by little process that is Press POWER and turn DIAL to the desired cycle. Press TURBOWASH. The washer will automatically adjust the cycle settings. Set any other desired options. Press START/PAUSE button. By doing this performance of machine become effective. Or you can also take help from LG WT5070CW Manual- ** to use 6 motion technology of LG machine.

I had my refrigerator just a few months before it started freezing my food in the produce bins. I had it repaired only to have it do it again and the refrigerator temperature would fluctuate. Again I had it serviced only to have it happen again and then it would not keep my overall refrigerator cold enough. I have lost food and then been without a refrigerator in between repairs. Now they are going to replace it but I am now without a refrigerator while paper works needs to be submitted and processed. Then I will have to wait for LG to replace the refrigerator which I was told would be approximately 7-10 days after the paper work was done. My advice would be get another brand!!

We purchased an LG super capacity refrigerator in 2017. A few months later we began having issues with the refrigerator. From making loud grinding noises to not holding its temperature. Most recently, the refrigerator stopped working altogether, spoiling all of the food we had inside. We have had technicians come out a total of 6 TIMES and we still do not have a solution! Our freezer is currently not working and the ice dispenser is leaking. We have had a non-working refrigerator for over a week. We are extremely disappointed in this product and the zero solutions LG has offered. We will never purchase another LG product and will definitely warn others not to do so.

I purchased an LG top load washer in 3/11 from Best Buy. I had unbalance issues almost from the start. Finally May this year, I contacted a service repair to find out what is going on. They couldnt figure out the problem and called LG for answers. It got them nowhere. I called LG and found out my washer had a recall and they would have a service repair done. They scheduled an appointment that a part had to be ordered so the date had to be changed. 10 days later, the part was put in my washer. It still doesnt work right. I have had 3 service calls on it. Everyone tells me my washer has so many problems dont bother getting it fixed. I have tried to talk to someone at LG to be transferred from one dept. to the next to emailing. The website wont let me make a complaint. I was sent a survey and did let them know my washer still doesnt work and Im very dissatisfied with LG. I have tried everything I can think of to get answers to fix a 2-year old washer. Now Im being told just to buy a new washer. LG service is terrible and their product sucks. I will never buy anything from LG again.

Resolved.Our LG refrigerator lights are now working correctly and shut off when the door is closed. When I first called LG about the problem, They only recommended repair facilities near me to call at my expense. They did not offer to fix the problem. When I talked to the service repairman to set up a visit, he recommended calling a different number to see if LG would take care of it since this was a common problem with many lawsuits about it before. Before I did that, here is what we did. After we figured out that the lights would not go out when the door was closed, creating the high heat inside. (55 degrees). We unplugged the fridge as one could not unscrew the light bulbs because they were extremely hot. When cool, we re-plugged in the fridge and verified that the lights would not go out when the door was closed. In just those few minutes, the bulbs were almost too hot to unscrew. We unscrewed them just enough so they would not come on. We were screwing them in and out for a couple of weeks in order to see inside, and unscrewing them before closing the door. This was a big pain in the neck. I checked several times before calling LG, that they stayed on after closing the door. With the light bulbs unscrewed, we also verified that the beep still went off when the door was left open for a while. With the light bulbs unscrewed, the fridge was now working great for the cold. Probably better than before. I put a thermostat inside to monitor the temperature and it stayed right where I had it set at on the door. I dont know why, but after a couple of weeks unscrewing and screwing the bulbs in and out, I finally decided to remove them and install new light bulbs to see if they would work. I installed the fluorescent ones, the ones with the curlicue tube, 60-watt daylight ones. They worked great, and they went out when the door was closed. WOW, what luck. The fridge has been working well now for about a week, with much better light than the original bulbs, and they go out when the door is closed. They do not get hot at all. For the other issues in the previous post, I can shut the ice maker off manually when the ice bucket is full, and we do not use the water on the door due to the high cost of the filter anyway. We can live with those issues. At least we will not have to buy a new fridge due to the light bulbs not shutting off when the door is closed. Model LRFD22850ST

So I decided to trade my Maytag washer in for an LG because Maytag kept breaking, 4 times in 4 months but washed clothes amazingly. Anyhow, my 6 week old LG washer sucks. My clothes do NOT come out smelling clean. Why? My washer does not have mold. Not does it stink, my clothes just dont smell fresh. This washer is ruining my stuff with a stink. They smell better dirty. What is wrong? What can I do? I tried doing everything, cleaned everything, changed detergents, everything. Please help.

After 20 months my LG fridge with an inverter linear compressor failed. LG customer service is terrible, as I have to wait 7 days for a tech to look at the fridge to determine the failure.... it’s the compressor... No cooling in both freezer and fridge compartments, all fans are running. I’m one of many unsatisfied customers! Had I known the reliability of the inverter compressor was this low I would have purchased the fridge! I hope there are some lawyers out there with similar failure of their fridge and consider a class action law suit against LG Electronics. The inverter compress design is faulty and all customers should be given the choice of having it fixed (only to fail again in 18 months) or a total refund of our purchase. STAY AWAY FROM LG INVERTER COMPRESSORS OR LG!

Shortly after having purchased my stove at a price tag of $1500.00, the control panel went. I replaced it on my dime. The oven emits heat so intense the paint is discolored and peeling near the vent from the oven. The other day I turned the oven on to preheat and went into another room when I heard a horrid noise from the kitchen. I returned to see smoke pouring from the oven and the breaker on my electric panel had popped (fortunately). All lights were flashing and I have not been able to contact LG service lines to report this and inquire into what on earth happened. I will never buy LG again as there are no service people in our city who will touch it. The one company who will service this product put the control panel in upside down when I replaced it and I had to have them make another house call to fix the mess. They are supposed to be trained LG service people. YEAH! I am still sitting here without a stove because I cannot connect with LG. They do not put you on hold, but via a recording tell you they are all busy and to call back. Click! GOODBYE LG...

I purchased a LG refrigerator model LFXS25623S/00 in 2017. Refrigerator & freezer stopped working end of May 2020. Have been battling with LG for over a month. Last week they sent out a repairman that said it’s the compressor but he can’t fix it because it is under warranty?!? I have been given 2 case numbers because I am being sent from dept to dept with no resolution. I am bedridden due to terminal illness, my caregivers are having to bring ice every day to keep some of my meds cool and are having to bring in my meals because I lost all of my meats and no refrigerator working now to replace lost food. I’m only asking for my refrigerator to be repaired but apparently that is too daunting of a task for LG.When I call in I am put on hold to be transferred and then the call drops. This has happened numerous times. I received an email saying my case is now being turned over to the Defective Returns Dept. It has been 5 days and still no word from that Dept. I purchased this refrigerator thinking I was getting a high quality refrigerator and paid the high quality price but I am definitely not getting high quality customer service. Obviously with all the compressor issues LG knows there is a problem and should be prepared to offer resolutions in a more timely manner.

We purchased this dryer less than a year ago at Lowes. Since purchasing this new dryer, I have to run all loads on a minimum of 2 cycles to dry, mostly with towels and not huge loads but maybe 10 towels I usually have to run through 4 dry settings to get them dry enough which is ridiculous. This is why we replaced our old Samsung dryer. Gonna be replacing our washing machine soon, and after this complete waste of a dryer purchase, we will definitely be looking at other avenues and brands for our washing machine upgrade. I have 2 college students and one middle school and 3 people working in my house and dont have time to wait 3 hours for dry clothes. Do not recommend this product as a dryer for anyone.

We purchased a condo 2 yrs ago with a Kenmore French door refrigerator. We found out the fridge was made by LG. Shortly after moving in the refrigerator quit working. We lost a lot of food. It took forever to get a repairman out and had to spend money on eating out and take out food. We were told it was a computer part and it would takes weeks to get the part. Literally we went the entire summer without a fridge. It worked for a while and now it is not working. Was told by a repairman that LG is the worst fridge anyone can buy. He has many calls on this brand (LG)... We lost more money on food bc we had to unplug fridge for 48 hours and plug in for another 24 to get to temp. It held temp for 5 days and is breaking again temp in fridge. Now 57 & climbing. Will never buy LG anything. Please advise if CLASS ACTION SUIT.

I have Model WT1101CW LG washing machine and can say with total honesty that this is the worse machine I have ever owned. It goes out of balance so many times during the wash cycle that it takes hours to wash a load. It keeps filling with water to try to rebalance itself so it wastes water and ultimately we end up stopping it with the clothes still wet to dry them because it will not spin them out. We spent over $400 dollars on repairs already and it still doesnt work. UE, UE, UE I am so sick of that code. Dont buy this machine!!!

My refrigerator behind the drawer was cracked. Called LG within the first year and was told not their problem. They refused to provide me with an address for them. They told me I could find it on my own. Their customer service is below 1 star but that was not available. The crack was only noticeable because I removed a drawer to clean up liquid that leaked. So this is a company that should not be able to conduct business in the United States due to its practices.