The fridge was only 8-month-old when the dispenser stopped working and the ice maker started making noise. Initial call to LG was okay. Then the headache began. It took them 5 weeks to get someone to replace the part and every time I called, I got someone from India (clearly with an accent). Then no supervisor. Horrible service. First LG appliance I bought and the last for sure.

Updated on 08/23/2019: After almost two month of not having a working refrigerator, today, finally, LG provided me with a solution. Which I do not satisfied at all. They disregard all the factors that because of their poor product quality, how much time and money I have wasted. It sounds that they were doing me a favor, and I should be appreciated. Again, they do not respect their customers. They do not care if they are going to lose a customer. They are so arrogant and not considerate. Their customer service is the worst of the all. Be careful if you decided to buy a LG product.Original review: Bought a not cheap LG refrigerator 2 years ago, it stopped working after two years. I called customer service, they came to fix it pretty fast. But two weeks later, my refrigerator stopped working again. I called customer service again, but this time, the technician never show up on time, and cancel the appointment without telling me. I still have a not working refrigerator at home as of right now. I tried to contact LG representative again, they cut my chat in the middle of our talking. Im extremely disappointed for LG product and services.

We purchased the LG French door, bottom freezer about 5 years ago. We spent the extra money because we thought that LG was one of the best at the time. This model has only the water-in-the-door; icemaker in bottom drawer. The salesperson showed us why THIS bottom drawer was better than others with the same idea: the gear-type rollers were more substantial and the slides were larger. The rationale was that it would be more durable. In the past year, the freezer drawer is becoming harder and harder to pull out and/or push in. I have taken the bin out and found grease/graphite on the bottom of the unit and along the left rail. Water from the icemaker also tends to build up as it sometimes drips onto the left rail, making the rolling very difficult. After wiping it out, it seems to be fine for a few hours...then its hard again. We have had it with LG appliances. We had an LG dishwasher that nobody would work on. The LG washer/dryer that we have, are doing OK for now, but the bellows in the bottom of the washer where the water is pumped has cracked twice in 5 years, allowing water to run get on the floor. I should have had a pan put under the washer, but this indicates either bad engineering or bad design.

DID not show fingerprints - during a brown out of our electric service in a storm this unit continued to run. I never lost any food while all my neighbors lost hundreds of dollars of refrigerated and frozen food. Great unit and wish I had moved it with me when I left NJ.

I purchased an LG French door refrigerator and an LG over the stove microwave a few years ago. I think 6 years ago. I had been very pleased until a year ago when the ice maker quit working and then shortly after the door handle on the microwave broke. Both parts can be purchased to repair, but seriously? They were not inexpensive appliances, yet they were not made to last longer than 5 years without having to buy replacement parts? Im sick and tired of stuff that doesnt last anymore. My mother used the same toaster for 50 years!!! Wheres the integrity and pride in a job well done? No, I wont purchase LG again.

Bad product. They try to keep repairing to our detriment. 5th issue with fridge in 5 months all recorded thrugh LG Service. Started May 2019, not cooling. Called LG. Arranged repair (took 4 weeks, try keeping family of 6 with no fridge for a month!). Replace coolant, tested. 3 days later - same issue. Call LG. Arrange for repair (another 3-4 weeks). Apparently wanted leak tested properly and lost coolant. They needed to order repair part to rebuild the coolant system in my kitchen (another 4-6 weeks for parts). Repaired. Next day display on front showed error, turned out repairman forgot to plug a cable in. Few months later, not cooling....want to send another repair (different company than first 4 times!!). Matthew in Executive Service (very poorly trained at customer service)! I just want to get rid of this headache and am being told I need a receipt (from 5 years ago??) to initiate the refund. Please help!

We purchased an LG refrigerator and dishwasher at the same time. Happy with the refrigerator except for a problem with the freezer temperature. Then it started leaking. Had it about 2 years. Called the company who sent a repairman. The part was covered but over $1000 labor. Got a GE for replacement.

LG refrigerator Mod.# LMXS30776S/01 - As many other buyers have pointed out, these refrigerators are garbage. Mine quit within 18 months of purchase, I had a local repairman who replaced compressor and still does not work. I can get no-one to help me at LG, and they have no service personnel within 100 miles of my area. Several people have suggested a class action lawsuit, and I would be a willing participant. I will never, ever, buy another LG product.

LG Dryer DLEX5170V - We purchased a new washer and dryer from HHGregg in February 2014 with a 5 year extended warranty. To date, we have no problems with our washing machine but the dryer has stopped heating on three different occasions. Today, I called My Protection Plan360 to request another service call for my dryer as it no longer heats and was told that I would instead be contacted within 3-5 days with a refund to purchase a new dryer. There goes our matching LG washer and dryer series!

LG Lifes Good? LG - Laundrys Grubby - Just like everyone else, I am incredibly frustrated with my top-loading LG WT4801CW clothes washer (purchased from Home Depot). I spend more time and money redoing many loads of clothes because they just do not get clean and sometimes a streak of dirt is left on the clothes, so back to rewashing the same small load of clothes again and again. (There goes the water economy function of the washer down the drain). And my washer is also starting to smell (great). Based on everyones reviews, the machine should be breaking soon and at that point, I will give it the boot out of my laundry room.

Purchased LG Model LFXS29626B because of good reviews and it had features we desired like 2 ice makers. Worked fine for 3 years then stopped without any signs of problems. Research discovered common failures of the compressors in these LG refrigerators. Contacted LG by phone and using Smart Diagnosis was informed by the technician that the compressor had failed. My worse fear with no extended warranty. LG offered to repair my unit without cost to me. It was repaired the same day, in short time as the repairman came with required parts on hand. I applaud LG for owning this problem, but feel cautious wondering if the new compressor will fail after a short time period. We hope not because up to this point, it has served us well and we like the looks, and features. Previous refrigerator was a Kenmore, which lasted 16 years and cost one fourth of the LG.

It has a freezer and the ice cubes comes out. Most of all my favorite part of my refrigerator is the fact that it has a tablet built into the door is amazing. It was totally worth buying. I didnt like the fact it was so small, after I would go to bjs my food wouldnt fit in the freezer. I had to buy a deep freezer to put in my kitchen. I like the colors it came in. I got it in a aluminum color. It was also black available. I prefer LG over anything. All my tvs, acs, phones I purchased from LG. They have good products. My home security system is from there my fan. They have a good customer service. If Im having a problem they wont end the call till my problem is solved.

I will never ever buy another LG product of any kind. I purchased my washing machine almost five years ago and have been fighting with it ever since. At ok never point I discovered that the machine had actually been recalled. The machine was known to vibrate across the floor. The techs have been out numerous times but when Home Depot called they said they were only out twice, once a no power issue. They are so misinformed. I had the motherboard replaced and other issues. Now if I wash a quilt the machine stops and flashes. Then when I put it on Spin Only it shoots out water!! So I am left with soggy blankets. I am so furious and disappointed. They should have designated this a lemon four years ago. I think someone needs to instigate a class-action lawsuit against LG. Why are we putting up with this??? I plan to have my lawyer look into this. The techs are coming again on Friday. They will say the same nonsense. I will tell them it is time to sue.

I purchased an LG refrigerator. Everything in it freezes. The ice maker broke and immediately when I called the company I purchased it from they explained to me that they would call me back. Of course I never got a callback. This is the worst refrigerator Ive ever bought. Do not ever purchase it is junk. I have emailed and called LG and I never seem to get any sort of response from them. My refrigerator is a year-and-a-half old and I want to throw it Out My Backdoor.

Our LG microwave is a low performer compared to our last. It took much longer to heat foods through. The buzzer letting us know it was done was very quiet, but the microwave itself was very loud and annoying (rumbling, rattling and humming). The biggest set back is the touch panel, it is impossible to see the settings since there is no backlight. Unit seems to get very hot as well.

Nice and big refrigerator broke 13 months after owning, compressor was bad. Spent over $2,000, took out an extended warranty another $250, a year later another compressor. What is wrong with this picture, this is America, why cant we get satisfaction from a company selling faulty merchandise. Dont BUY LG, it is crap, I heard there was a class action suit, I called the attorneys office handling this and they said it was dismissed and had no further information. Come on, really, this is a real issue and people deserve to be compensated for being taken advantage of.

Purchased this refrigerator with high hopes due to the design and features but thats where it stopped. We have had numerous service issues about cooling and freezing over past 2 years and now they cannot repair. After calling for supervisor he tells me 2-3 more weeks for an approval to replace...we have been without this appliance working for 11 weeks with 8 repair visits. I will never buy anything LG builds ever again, horrible experience.

We spent almost $5,000 on the top of the line refrigerator. We lost power and it shut off. When power was restored, the lights went on and not getting cold again. We contacted LG and they scheduled an appointment. NOBODY showed for the appointment or reached out to us to cancel and reschedule the service. We have spoken to several people from LG and they have no clue what they are doing. As recently as last Friday, I spoke to Tony from the executives office in Philippines. He stated someone would contact me from both service and CEO’s office ASAP. It is been 3 days not a single call. Clearly, LG DOES NOT care about their customers. Stay far away.

The first time we had a problem with things in the freezer not staying frozen, the fan in the back of the freezer had to be replaced. Cheap little fan motor for such a big unit. Now we are having the compressor replaced, everything melted in the freezer and the refrigerator section was up to 50 degrees where it should be 33 degrees. The unit is a French Door unit and we purchased it May of 2013. I feel it should have lasted much longer than it did. It seems to me they dont make any thing to last these days, and the price is out of sight.

The LG refrigerator I purchased in October 2017 failed to freeze or cool on August 8, 2020. I called Appliance Service Center USA, waited online for 20 min and asked for service. They offered ASAP, I said yes, they said the soonest would be August 18! ASCUSA said I could buy a countertop refrigerator or rent one and they would decide if they would pay for it! The tech arrived and looked at the unit for 5 min. and said the compressor failed. He said he does not know why he was sent because he didnt work on that repair. He asked for a new service date and said they would call me. New service date would be August 24! The unit was repaired with a new compressor but who knows how long this one will last. Two things here, dont purchase an LG refrigerator and if you make that mistake, plan on no repair service for weeks. Who needs a working refrigerator anyway!! What a disaster....

I was comparing prices and online reviews and decided to go with LG. They had the best prices for the features I was looking for at the time. LG has met my expectations and I would recommend the fridge to others. I never had to have any repairs or service done on the fridge. The LG refrigerator had a lot of space for the food I needed to keep for a large family and lasted a long time. It also had a nice ice maker and was energy efficient. I only bought a new LG fridge because I was remodeling my kitchen and the fridge no longer matched with the updates. It was reliable and held up to the brands claims. Maybe one thing that the LG company could improve on is warranty length on the product.

In the summer of 2015 I purchased a new LG French door refrigerator and spent close to $2k for it... and in May 2017 the piece of ** compressors went out and because I did not purchase extended warranties, I had to buy their service package which was $375 and it is good for 60 days. Well fast forward to Feb 2018, the ** is not working AGAIN!!! Surprised, surprised. It’s gonna cost me another $375 for them to come out to see what’s wrong with it AGAIN! I am sooo frustrated and feel sooo helpless to the point that I just want to scream and cry... WORST PRODUCT EVER!!! I NEVER, NEVER, have ever wrote a review on ANYTHING or anyone... LG IF YOU ARE OUT THERE DO SOMETHING!!!

Evaporator defrost cycle and drain hole freeze up: LG design flaw allows ice build-up, which in turn leads to fan damage or stoppage that stops cold air from reaching the upper section. If this condition is not corrected by unplugging the drain hole, the water that normally goes down into the catch pan to be evaporated away ends up dripping through the bottom freezer cooling vents and freezing to the bottom freezer floor. The only way to correct this is to remove the back plastic cover and expose the evaporator coil where the ice build-up must be melted and removed, along with defrosting the drain hole so that water is allowed to flow freely again. Attach a small copper wire to the heating line, which is just under the evaporator coil, and thread it down into the drain hole. This will help to keep the hole open by transferring some heat to the drain hole during the defrost cycle, thus melting any ice that has built up during the cooling cycle. There are some excellent YouTube instructions online on how to remove all the plastic parts without doing damage. Good luck.

Very spacious with lots of labeled compartments make it easy to find things. Very contemporary design so it matches my kitchen decor. The freezer is located on the bottom which leaves more refrigerator room to store cold food and beverages. The water is filtered and ice can be cubes or crushed for drinks. Shelves are easy to remove and clean. The stainless steel is modern look and easy to keep clean. Overall I love the product. It matches my microwave perfectly. Designed very well. I dislike the temperature. Sometimes it gets too cold and freezes my refrigerator items and also there is an annoying sensor that beeps to let you know the door is open. It is a good and bad thing because it makes sure you remember to close the door so that food wont spoil but also its a bad thing when you are loading groceries and need the door open for a long time. I chose LG because it is a brand I trust and I know is high quality and durable to last me and get my moneys worth. I have other LG products so the purchase was inevitable and yes it has met my initial expectations.

Was the best deal available at the time and was highly recommended by salesman. Love the brand and would buy again as it has many features you dont necessarily get elsewhere. Highly reliable products. I like the ice maker and filtered water system. Also like that I can move the shelves around to maximize and customize the space in the refrigerator. I also like the meat drawer and produce drawers. They are spacious enough to hold adequate products. But the freezer is too small, would like less shelving etc to give more space; maybe move the freezer to the bottom instead of side by side if it could be configured correctly and I could see and retrieve product easily.

Very happy with the washer and features but one. We dont feel that there is enough agitator action during the washing cycle. The different choices for washing loads is sufficient for all types of clothing. The reminder sounds during a washing cycle are very helpful when washing numerous loads of clothes.

Bought a stove from lg. This is a $2000 stove. New to lg. Just came out in 2016. About 3 months after purchase the stove needed a new brain, 2 thermostats and sensors!!! I need a new stove. LG executive customer service was rude and relentless. They would not replace the defective stove stating it just needs to be fixed. For peace of mind and for your sake do not buy Lg products. They care nothing about the consumer after they get your money.

I came home and smelled smoke, after a search finally found out why. Opened refrigerator to find the interior lights had not gone off when doors closed and melted the cover which was laying on food. Above the lights it is charred which was causing smoke. I am a state certified Fire Safety Inspector. How can this not be a fire hazard? All the reports I have read LG gives a generic explanation. Which is, our products are all tested and passed UL testing. Ive been a firefighter for over 30 years. If its smoking 100% chance its burning soon unless suppressed. LG model # LFX25960ST

Bought this washer in August 2014. Within 18 months, the washer started throwing constant error codes. After trying for 6 months to fix the washer using steps outlined by LG, the problem has only gotten worse. LG offered to send a repair service out to fix the washer for nearly $500, which is almost as much as the washer cost. When I mentioned that the problem seems widespread online and that LG was offering no-cost service calls to others experiencing the same problem (it appears to be a consistent and easy fix of replacing the board and stator), they refused to offer the same service and insisted the repair would include a hefty fee. I would rather spend my money on a brand that stands by its products.

I bought LG Refrigerator Model #LFX31925ST about a year ago and all of a sudden it started making this irritating noise that is coming from around the bottom of the fridge. After making so many complaints to LG explaining to them about my problem they were telling me that the fridge was not sitting on a level floor. Making a long story short after a long battle with LG they finally send a technician to fix my problem. He told me to take all the food out of the freezer and he removed the panel that was covering the fan and replaced it with a panel that has a heater. When I asked him why he admitted to me about the design flawed where the fan builds ice and thats where the noise was coming from. He said the new panel has a built in heater so it will not build ice and that he is going around and changing this panel for customers who complain about this problem. For LG not to admit this problem and giving me the run around for more than a year was unacceptable. Had I not bought the extended warranty they would have not bothered to even do anything about it. This is being disingenuous and unfair business practice. So if you have noise problem call LG and ask them straightforward to come and change the panel regardless it being out of warranty or not. Sad but true!

LG Full well knows they have compressor problems with a bunch of their refrigerators. We lost all our food & it took them two weeks to service us, it was just pathetic and we still had to pay like $500 for a problem they are fully aware of. They refused to pay me for the food lost even after wasting my time making me believe I would get reimbursed. In all my life I’ve never had a refrigerator die and I’m over 50 years old. I have met at least four people who have had LG refrigerators just stop working. Never buy LG unless you like junk.

I bought an LG washer, model number WM2240CW, on 3/20/2011. I thought it was working okay until I noticed that everything I washed would stink. So I watched it wash one day and I saw it wasnt putting enough water in. So I added more water with a hose and it washed fine. So I called LG and told them the problem. They told me I was overloading the washer. I told them that five tee-shirts and five pairs of underwear with 10 socks wasnt overloading. I told them no matter what I wash, it didnt put enough water in. They told me this was normal. I said, No, it wasnt. I could see dry spots on my clothes while it was washing. They would not do anything about it. So now I have to add water with a hose every time I do a wash load! Dont buy an LG washer. They are no good and their service sucks!

My newly purchased LG refrigerator had a continuous leak/drip from the water dispenser immediately after installation. After six attempts to fix it, LG decided to deem it normal rather than fixing the problem. A few weeks after owning this refrigerator, water started dripping from the water filter inside the refrigerator. LG refused to fix this issue and told me that I would have to pay for the repair.In my interactions with LG, the customer service supervisor was demeaning, condescending, rude, and unhelpful. I wrote LG corporate headquarters to notify them of my horrible experience with LG and to ensure that they knew that I was unhappy with their product and their customer service. Their response was that the refrigerator was working as designed. They never apologized for my experience. After owning this refrigerator for less than 3 months and it never working right, I decided to call the place that I purchased to exchange to a different brand. I will never purchase any LG product again and I would recommend that you look at a different brand like KitchenAid or Kenmore.

The LG over the range microwave MODELLMV1683ST stopped heating. This appliance was manufactured in April 2014 and I purchased it at Home Depot in May 2014 and in June 2015 it no longer heats. Can I get some help?

The LG washer we purchased, while now out of warranty, is part of a recall for a potentially dangerous failure, where the drum spins unbalanced and out of control causing the whole machine to be violently tossed about. This has been a three week ordeal, so far. The service center has been very good but the part they need is on back-order, nationally. As of this morning 12/3/2015 Im told by LG that they have an anticipated arrival date of the 12/16. LGs customer service manager tells me that we have no options other than wait. Ever been without a washer for a month during the biggest holiday season of the year? I own an electronics repair shop. Among others, were Samsung authorized. If a part cant be delivered within 7 days, Samsung will ship a brand new TV to the customer. THATs customer service. At this point Im basically forced to buy a new washer, have the LG repaired in the garage whenever they can, and give it to a family member or friend that needs one. Happy holidays LG. Youve seen my last dollar.

Bought a new LG top load washer in 2011. It started leaking after a few years then the main board burned up. Smells terrible. Not going to waste any time or money to even attempt to fix it. Hopefully I can find a better brand.

We purchased our LG French door refrigerator in September 2007. We thought it was a wise purchase but after 6 1/2 years we have found out its not. The refrigerator part of the unit was getting warm so we called for service, we only had to wait 2 days for the service man to arrive, okay not bad. I guess they are busy, and after reading the reviews here I guess they are. Anyway the service man told me it looks like the control board is bad and it would cost $300.00 to fix it. He recommended that we kick the fridge to the curb and buy a new one, he told me that the compressor would only last between 7-9 years and since we are so close to that time it would not pay to repair it. I really appreciate his honesty but I dont think I will buy another LG refrigerator, I dont think that spending $200.00 a year is worth it on a LG.

Why didnt I read these reviews before purchasing an LG washer. Now Im stuck with an expensive washer that doesnt get my clothes clean and leaves stains!!! Never again.

We purchase new LG products five years ago and have been totally disappointed with our dishwasher. It is the worst weve ever owned. It doesnt clean the dishes and now keep getting code 0E. Cant fix.

I used the oven for the first time 3 months after purchasing it and while the oven was cooling down after cooking in it, the glass door exploded. This range model has a double oven - a top small oven and a bottom large convection oven. I have used the top numerous times but this was the first time I used the large bottom oven. Being under warranty, I called LG and filed a claim. It took 2 weeks to get someone out to my house to evaluate the situation. Upon evaluation, I was told their findings would be reported to LG Warranty Department and the appropriate action would be taken. I just received a call from the repair company stating that LG will replace the glass in the door. I am a little worried about this because I kind of expected the entire door to be replaced. How will this affect the integrity of the door? What if it happens again? It could happen any time - most often during the self-clean cycle of the oven. I am very concerned and wish manufacturers would go back to the days of a solid oven door.

LG gas stove LRG30355ST - I bought the stove model above in April of 2007. Fifteen months after, the middle knob broke. I called LG to ask for a replacement. I was hoping that they would accommodate my request since it was only 3 months after my stove was a year old. Well, LG was very cold and told me to purchase one which was then $75. To this day, my stove is missing a knob. One other knob is also very loose that a slight nudge will turn on the gas without turning on the flame. I have to keep checking that the knobs are all in off position. The burner caps are also an issue. After two years, they are chipping off here and there but usable. I did not bother to call LG after the cold response in 2008. This LG gas stove model is a piece of junk and the knobs are a safety hazard.

Purchased LG gas range. Cooking for 30-40 minutes using oven at any temperature will cause oven to shut off and PF will flash and fan icon will flash. If you open the oven door the light will flash on and off. Control buttons dont work until the oven cools down. LG phone tech said I had a power failure. I did not. LG repair guy that came to my house claims it is the power board allowing too much something or other to come through which is causing it to shut down. Hoping he is right and unhappy that I have to pay a repair bill for something in a new appliance.

LG T9577TEELJ 8.5 kg Top Loading Washing Machine - I have bought this machine recently around 5 months back and have tried everything and even LG has sent people for resolving the issue but they also failed in their attempts. Even if you wash clothes separately the lint on clothes stays along with washing powder patches. The inbuilt filter even if cleaned adds no value. Thus its a waste of money and LG doesnt have any solution to this except for generating service request again and again. Would recommend guys not to go for this machine.

I purchased LG front load washer. The gasket where the cleaning liquid, bleach and fabric softener is placed is always full of mold. Also when the gasket is removed, the location where gasket is inserted is full of mold plus the front section of the washer. Contacted LG several times and they say it is a consumer issue and not a company issue. Absolutely disappointed with their service. They are currently under a class action lawsuit for front load washers with this same issue for those that were purchased between 2000-2006 but since mine was purchased 2012 it doesnt apply. Its amazing to me how they wont acknowledge same issue they are in court for. I own LG washer, dryer, refrigerator and TVs and I would never purchase an LG product again.

Fire hazard, the knobs are plastic and strip easily, causing them to turn on by themselves if someone walks by the stove and bumps into it. I have had my house fill with gas 3 times in the past 3 years and I have had the knobs replaced 3 times. One day my entire family is going to die in this house because of this stove if they do not create a better knob as this problem shall continue.No integrity to the knobs, they look and feel like good quality, but are neither functional nor safe. I am disappointed to find that inside the knob hole is plastic (not good quality). After just over a year (warranty expired, of course), two of the knobs cracked inside the holes and will no longer turn the burners on correctly. Within the first year of owning a new LG gas range, the 5-burner control knobs were breaking where the knob slides onto the shaft of the gas control mechanism. I tried repairing it myself and it worked for a while, but now they are so bad they need replacing. Why can it not be made of metal? This simple solution would solve the problem. While searching various parts replacement sites, the knobs are over $70.00 each to replace, 5 x 70 = $350.00 for knobs? Is this customer service and support after the sale? Money pit stove waiting to kill my family.

I purchased a LG top loader 10 kg washing machine. During a wash cycle it Exploded blowing the top of the machine right off. The force of the explosion was so intense that it smashed the near by window and sent shrapnel flying throughout the house. I contacted LG and asked why are these machines still in family homes. They need to be urgently recalled. After research I have found the same LG washing machines that have exploded in other people’s home. LG refuse to even replace the machine even with a receipt provided. These machines are dangerous. Please Beware when purchasing a LG washing machine. They are dangerous. I’m very thankful that I wasn’t standing in front of it at the time or my young grandchildren weren’t in the house. Very frightening experience and to think the company know these machines have the potential to Explode and do nothing. Very dangerous product.

LG French Door Bottom Freezer Counter Depth Model LFC21776ST - Purchased this $2500+ refrigerator in March 2011. From the reviews, it seems we were lucky to have gone 3 years without a major issue. Our freezer stopped freezing this week and now the refrigerator has stopped altogether as well. We called our reliable appliance co. and they wouldnt touch the sealed unit for fear of voiding our manufacturers warranty of 7 years on parts. Contacted LG and were referred to Affordable Service Appliances in San Diego who were authorized reps for LG. Yelp reviews for this place were absolutely HORRIBLE but the rep came out and said we need a new compressor (in less than 60 seconds of looking at unit) and quoted $580 with LG picking up cost of parts needed.After reading all of these reviews, we are shopping for another refrigerator rather than wasting money on a short lived repair. Luckily we have ALL LG products (microwave, range & dishwasher) and are looking forward to them failing too. Buyer beware.... DO NOT BUY LG.... Remember they use to be Lucky Goldstar which was a low quality electronics company. Should have looked at reviews before purchasing a refrigerator with a linear drive compressor.

Purchased our LG refrigerator 2015. Water has dropped from the water dispenser since day one! A month ago they replaced the compressor and it still is having issues - we can’t put groceries away without losing coldness in the freezer - we can’t clean it without losing coldness in the freezer to the point the ice pops go soft. We are so frustrated with this product - our last fridge last 20 years old. It never had an issue. We are EXTREMELY dissatisfied with this product and would never suggest it to anyone - oh and did I mention we had to lose a day of pay for someone to come and fix it???? Beware of the compressor issue obviously from every review.

LG WM3987HW purchased 11/28/2011. It collect dirt around the gasket because it is some problem with drain and also has terrible smell, very poor ventilation cause mold. Use different cleaners to clean gasket but some places under gasket impossible to reach and this dirt attach to clothes during washing cycle. Have 5 years warranty. Try to get technician but they told me I just have to clean dirt. Never have this problem with top load machine.

LG dishwasher is pretty easy to understand the settings. I have had it for over two years. Its stainless steel inside and outside. I feel the stainless steel interior is easy to clean and maintain. It has an energy saving feature which I often use. It also gives you a signal when the rinse aid is low.

My husband and I purchased an LG appliance package in April 2016 after I did careful research on the products that were available at the time. We got a fridge, microwave and gas range. The first problem that we had was our fridge. The compressor went out about three years in which LG fixed. Next up, about a year ago, our ice maker just stopped working. Around that same time, I heard a very loud pop in our microwave and that stopped working.I had a tech come out to take a look and it was the entire control panel which was nearly the same amount the microwave cost in order to fix it which we ended doing. I didnt want to get another brand because this microwave has a special vent that goes above my range. The tech also looked at the refrigerator ice maker and mentioned that we may need to replace the door which is a common problem apparently. Unfortunately that is too pricey for the time being so now I have no icemaker.Until yesterday, Ive been happy with my LG Gas Range... I started getting an F9 error which means the oven isnt heating correctly. Tonight I was making dinner and the oven turned on as usual and said it was preheated. I started cooking and opened the oven to check my food. Low and behold, the oven is barely hot. I check the oven temp and its 205 even though the temp says 400. Sounds like another problem that is going to cost me hundreds of dollars to repair. Ive only had this appliance package for 5 years. It is so disappointing to have a problem with everything Ive purchased from LG. Ive been making sure to tell all of my friends and family to avoid LG because of all the problems Ive had. The only appliance I have in my kitchen that hasnt had any issues is my dishwasher but thats a Bosch. Im glad I didnt get one from LG. Although the LG appliance look beautiful, please avoid them because right now Im trying to plan meals without the use of my oven until I can get it fixed. What a disappointment.

Like Nate of Duarte, CA wrote on March 26, 2014 -- by end of 2006 purchased LG LFC25760ST. Had the same issue with the light fixture housing in the refrigerator compartment header, not once but twice. My photos look exactly like his. Last service they replaced the entire electronic board and installed a new light fixture housing also recommending use of lower watt (40 watt) bulbs. This occurred Aug. 2012. At the time I stated I was concerned about possible impact whatever lies above the refrigerator header (refrigerant tubes?). It appeared the plastic header was melted completely through in at least 3 locations.Now I have refrigerant smell in the refrigerator. Service call is tomorrow, so well see what happens but suspect cost to address what I believe are issues with the refrigerant system may be so exorbitant that it may be more prudent to replace after a bit over 8 years than to repair. I dont understand how this fire hazard can be so prevalent for so many years and nothing appears to have been done. If there is a class action suit, I will gladly participate, as this refrigerator is in my opinion, a fire hazard at the very least.

We purchased an open box LG washing machine from Best Buy; first they changed the delivery date without notice; fast forward five months, this washing machine flooded our brand new house THREE TIMES. LG sent a technician out one week later because they only have limited amount of service for this area; the technician couldnt find the problem and after the third visit, and us videotaping the washing machine during the wash to see where the water was coming from, the technician said it was fixed. Well, we requested him to stay and watch and finally, he see the problem that LG never heard of. After one month, LG finally decide to issue a request to Best Buy to issue a refund since the washing machine was under warranty. After I go to Best Buy, I am told that their store policy is not to issue a credit back to the credit card, but to issue a store credit. In other words, they force you to purchase something from their store rather than shop at a store that has a better return policy. Warning: Dont EVER purchase a major item from Best Buy.

This is the worst washing machine ever invented! The 23-year-old Kenmore I replaced was still running and better than this. If the drum hadnt developed rust spots, I would have kept it. If you want a science project that grows mold, this is your machine. I wiped out the gasket with Clorox wipes, leave the door open when not in use and it still grows mold. My towels smell like someone urinated on them. I have had service out here and nothing is fixed. I was sold tablets to wash the drum with; did not fix the problem. This was the biggest waste of money I ever spent. I want my old Kenmore back. There is no quality any more, the dishwasher I bought from Sears is of poor quality too. I was a lifetime Sears shopper for appliances. In the 35 years I have been married, we bought all our major appliance at Sears, as did my parents. Where is the quality now?

This design of this dishwasher is a nightmare. Ive actually read the manual on how to load this dishwasher thinking maybe I was doing something wrong. There is nowhere in the dishwasher where plates stand up. The tines are awkwardly placed, and continually fall down, so maybe a few bowls can go in, but they land flat on their back, pointing up when tines collapse (not exactly conducive to cleaning). Its as though the bottom rack is made to handle a couple of large pots and maybe two or three bowls. The top rack is also strangely designed and again has very little capacity to handle many dishes or glasses. When the bottom rack has dishes in it and I open it, the weight on the door causes the whole machine to start falling out of the wall. Ive probably owned ten dishwashers and can honestly state that I cant even rate this as working. Im literally having it replaced and throwing it away if I cant get Home Depot to take it back... Its less than a month old but I just cannot stand it. Ill pay twice for installation but it will be worth it because otherwise Ill be washing everything by hand. I also bought LG refrigerator and micro... nothing special about them, but I guess I should be grateful they work.

We remodeled the kitchen, went to Home Depot and bought everything there. The quality of the LG refrigerator is not too good. It was a terrible experience. Maybe we got a lemon. They came out, got it and repaired it, and it’s leaking. They told us to get rid of it, and we just haven’t gotten rid of it yet cause they took the tag off it. They replaced everything in it. They paid us off on the refrigerator, and now, we got another one.

Please don’t buy LG products. I had purchased washing machine in August, it is defective. I am suffering from last five month but no one give any resolution of my problem. Service is third class. Even they are not pick up my calls.

I have very very bad experience with LG Refrigerators since from last 3 months compressor broke 2 times and gas pipe leak issue, once lost my food 3 times and made my wood flooring spoiled with the water leakage.They are not willing to replace my food loss or neither replace my fridge with new one. I keep calling customer care and they are denying both of my requests. I am thinking of approaching consumer court now. This is totally not acceptable for new refrigerator of 3 years old. Thanks.

I paid $900 for a top loading LG washer. Within the first 6 months the main board failed and had to be replaced. It took LG A MONTH TO FIX IT. It continued to require service and the repair company that LG uses is in no hurry to help. One service call was only a repair guy taking a picture of the model number. THATS IT. THATS ALL HE DID. They already had the model number anyway before coming to my house so this was a waste of my time, which I had to miss work for. This machine is total junk. Nothing works on it and the Energy efficient claim is a lie. It will double your electric and water bill.

Bought a LP1111WXR at Home Depot. Could not get the unit to work. Called LG and they arranged for a service call. At no time did the customer service rep at LG Corporate ask for or require documentation, they advised that with the serial number they had the information they needed. LG customer service arranged for the 3rd party technician to repair the A/C unit. The tech arrived and confirmed that 99% of the unit functioned properly, except the canister holding the coolant had left the overseas LG factory either a.) without being filled, or b.) with the canister seal improperly properly fit (all coolant leaked out), or c.) with a cracked or defective canister (all coolant leaked out).The technician was set to repair, and then asked for the authorization number I had been provided by LG customer service. The senior advisor at customer service had never provided an authorization number. I advised the tech that LG arranged for the service call. He checked his notes and confirmed that LG Corporate had in fact arranged for the service call....but, nonetheless, he still needed an authorization # (which I was not provided). When I called back LG they gave me the runaround for about 1-hour transferring calls, on hold, etc... The supervisors whom I spoke to where now nasty, and horrible. They advised that it was my fault for not having the authorization number, and would not help in anyway. I now know, firsthand why and how LG sells their electronics at such a great price. Their customer service is awful, misrepresents, and when their product is discovered to be defective, they will not fix it.Worst customer experience Ive ever had - dont buy LG. Ill never buy an LG product, regardless of the price. Never again.

Just using the refrigerator. Normally the defrost does not work. The repairman told me to unplug the refrigerator to let it defrost for 24 hours. Of course that means all of the food is spoiled. Home Depot has informed Im stuck with this piece of junk. After 24 hours I am suppose to plug it back in and hope it runs and cools properly. If it does not the repairman will order a fan which will take a week to get. In the meantime I and a bunch of spoiled food and no refrigerator. Do not buy an LG! LFXS30726S.

Bought the washer and dryer in August 2011 (washer is WaveForce top loader). At first I loved it! I have 2 small kids and a dog so I wash a load daily at least. Got the software update notice so had that done. Noticed I would get the uE or UE code fairly often after that. Then one day no matter what setting I used it would get to the rinse cycle and never put water in it, wouldnt dispense my fabric softener, and just flash 22 min and then after a while stop and give me the UE code. So then I have to stop the unit, choose rinse/spin and then the fabric softener will be dispensed. Then when that is done, my clothes are still way too wet, so I have to choose spin only to try to get more water out. Sometimes I run it a few times and its still too wet. Called LG several times, downloaded the app to figure out what was wrong. Couldnt figure it out. Finally had LG repair place come to figure out whats wrong. $50 later I was told I need a new main board. So today 12-12-14 I had the repair guy out and he replaced the board. He ran his test washes (with an empty washer mind you) and it seemed fine. He left and I needed to wash what I had let pile up some because I knew it would be fixed...first load a light blanket. Washed it a hundred times before. Washer gave me same error codes at the same time. I called the company and was told service guy is out still. I called the cell phone of the service guy because he called when he arrived and left 2 vms and no reply back. Called LG to complain and am so tired of some idiot overseas talking in circles from a manual!!! So it was $190 today and its been almost 5 hours since they left and I just started a smaller load #3. I have 10 people that will be here over holiday and this is what I have to worry about! Towels and clothes starting to have a weird smell. They arent getting clean or spun out enough. And when I cant spin enough water it makes my dryer work harder. Thats next I bet. Worst experience with LG. Wish I wouldve seen this before. I always assumed LG was good. Never, ever, ever again!! Buyer beware!

My refrigerator is less than 4 year old and has stopped cooling. It is either a loss of coolant or a failed compressor, both of which are still in warranty. They scheduled a tech to investigate the problem the following day. This appointment was canceled by LGs automated system after the scheduled time for the visit with a statement that they would schedule something within 3 to 5 business days. I called LG to express my pleasure at the level of their customer service and was told that the repair will probably take somewhere between 5 and 7 days IF the parts are available. In the meantime, I am without a refrigerator.

We got our LG refrigerator at Costco two years ago. Then we started having problems with our ice maker. We called it in and LG sent somebody out here to replace it about three times already. They have replaced everything that they could possibly replace for the ice maker and its still not making ice. Its inconvenient for us. But the technicians have been good and theyve helped us with all the questions weve had.

This is my first LG. It is hands down the best machine I have used over 50 years. Its quick, quiet, easy to operate and clothes come out clean. It is also easy to keep clean. Can it get any better than that?

I purchased an LG after reviewing them on Consumer Reports and other websites. I purchased mine from Lowes in June 2016 but it was not installed until August 2018 due to the delay of my home construction completion. So in service less than 1 year and no longer will cool or freeze as of 8-1-19. After a little research I discovered that the Linear Compressor failure is a COMMON problem with LG. NOTE LG at the time of my purchase had a 5 year warranty on this unit from the purchase date, I believe it is now a 10 year warranty. I called customer service on 8-2-19 to report problem. I was told I would be contacted by an authorized service center within 48 hours. NO CONTACT. ON 8-4-19 got a call from LG indicating I would be provided free service & repair for the cooling issue and would receive a call from an authorized service center with 48 hours (ANOTHER 48 hours with no frig/freezer). On 8-4 I received an email that my request had been sent to an authorized repair center. On 8-5 I received an email Service Appointment Cancellation Notification. I again called and advised I had never been contacted about a service appt. She put me on hold and came back and said I had a new service appt on 8-8 between 8-5 and the provider would call me 1 hour prior. On 8-6 I got another Cancellation Notice. It is now 8-12-19, still no frig/freezer or repair scheduled. I have documented everything and will pursue. I also discovered there is a class action against LG for this same problem.My request was escalated to Executive Services Project Team on 8-8-19 and I was told to call him (will not mention names yet) back on Saturday as he would be working from 9-6, if I had not received a response within 48 hours. He did send me an email with his name and unit but no direct phone number. On 8-10 I called and asked to speak to the person and was advised no one worked in that division on the weekend.Today 8-12 I called and asked for Executive Services and spoke to another man. He advised that a repair provider was sent a letter of authorization for a labor rate of $450 flat on 8-5-19. The man tried to call them with no answer. I advised it was too early here in Hawaii and he asked if I could call them. I have called them with no person answering, and left two messages. (Perhaps this was one of the cancelled appointments). I need to know IF AND WHEN my refrigerator will be repaired. I have guests coming in two days and will rent one if I have to but NEED a response from someone that has a clue about what steps will be taken. By the way, pretty no one here on the island of Hawaii will repair either LG or Samsung. Next time I will check with repair services before I buy an appliance.

I bought a LG refrigerator 5 years ago, which stop cooling due to leak in sealed system. Warranty 7 years. They refused to repair or replace and offered 40% of initial amount paid and it took them 4 weeks to resolve this. So be prepared to spend a few thousand dollars again within 5 years. Never an LG again! Technician who came to have a look at it suggested to buy KitchenAid or Whirlpool. The delivery man said he was not surprised to have to bring back the LG. It happens often?

We purchased an LG Inverter Direct Drive dishwasher from Home Depot. Right after our warranty expired the dishwasher did not drain. A repairman came out and replaced the pump, costing us $160. In less than two months the problem is back. The repair labor was warrantied for 30 days, which has now passed. So we will again have to pay $75 just for the repairman to make a diagnosis. I have checked the hose, and kept the filter clean, though this is not something I ever had to do with any other dishwasher. LG dishwashers are very badly designed, and LG does not stand behind their products.

We have had 5 accidents (two were serious nearly starting fires) concerning how easy the stove top can be turned on by the slightest touch, brush or bump. These knobs are an extreme danger to anyone that has one of these ranges in their home. I cannot understand why this range (LDE4415 st) has not been recalled or that LG has not developed a fix for this dangerous problem.

Our LG Tromm Washer Machine has a rectangular area with a lid and this is where you pour your detergent. It collects black mold constantly and only part of it comes out to clean. That part being a small piece which holds the softener and bleach. I even keep it open at all times so air can hit it and it still gets quite moldy. Also, it needs to be drained every now and then as well at bottom of machine. Dryer DOES NOT dry loads at all. I have to dry numerous times, both large and small load, even using the appropriate dry choices. Probably spent more on electricity than what I should have been with these supposedly more efficient machines. I have been unhappy for almost 7 years with these machines.

Avoid, Avoid, Avoid! We purchased a LG French Door refrigerator/freezer 28 cu ft (Model LFXS2926W/01) in April 2016. In late May of 2018 both lower and upper linear compressors failed along with the evaporators along with complete loss of refrigerant. Service rep came by in early June to identify the problem. Two weeks later the parts were delivered and they are back for the three hour repair. Three weeks from day of failure to day of repair. The service rep tell me that this appears to be a consistent problem with most if not all LG French door units. So $660.00 (labor and service call costs) later I hope to have it resolved. They have already warned me (because I asked) that this compressor/evaporator replacement will work properly for the next 2-3 years, before a predicted failure will occur again on the same components. The ten year warranty covers the compressor and a seven year warranty covers the evaporator. I asked their opinion on why such a generous warranty program given the predicted failure rate. The statement was the product (refrigerators internal cooling components) is over engineered and it is probably cheaper in the long run to provide the warranty than it is to have to submit to a product recall or redesign of the failed parts. I have purchased my last LG product of any kind and I am sharing our experience with everyone I can.

Purchased an LG gas range because it had 5 burners. Was pleased with it until I notice the inside of the knobs have plastic and keep cracking. The first time LG replaced them at no cost to me. Now they are cracked again. Called LG and they wont replace them again. Want me to purchase them at $63.66 ea. I have 5 knobs - thats $318.30 for the knobs. If I buy them, they are going to crack again because they are the same ones. These knobs are defective. LG should have replace them with a better constructed knob so this doesnt happen again. Now its hard to turn the burners on cause they slip. Thought they would have taking care of this problem but NO.

All of my husbands blue work shirts have discoloration spots on them. My niece had several of her clothes ruined. I thought that bleach was staying in the machine some place, but no bleach was used and the clothes still have whitish discolored spots. Two of my bathroom rugs changed colors -- one from light blue to grey and one from green to a pea green.

Only had for 2 year and ice maker broke and took 1 month to get part and now whole refrigerator down and it is taking over 1 week to have someone come to look at it. All food going bad. Will tell people not to buy LG as the parts and service is very poor. They dont care about customers. Just wasted 1 month of food and Home Depot wont help out to try to get someone out to help.

LG service technician came to fix our fridge 20-25 min earlier than the 2-hour appointment window started. I said we will be there by the time the window starts (2pm). He said he may wait. I said he needs to wait because I am leaving my work because of this. When I am driving on my home road (30 seconds from home), he drives past me. It is now 2:00pm. So he left before or exactly at 2:00pm and did not bother to call me. I struggled to get my phone and call him to get back. The time is now 2:01pm. He refused to turn back. His name is Scott and he is employed by LG.

Purchased unit new approx. 15 months ago; one of the benefits of this unit was the high-speed tub helping to dry clothes-- reducing dryer loads. While in use with only a queen-sized mattress pad the tub broke away from drive unit during spin cycle and sent the unit literally bouncing-off the 2 nearest walls (destroying drywall). The unit top and rear panels were separated from the body, and the body walls were expanded (rounded outward). The unit wouldnt fit through door frame. This could present potential safety issue!!! Beware!!!

Updated on 3/30/2020: So after a good amount of time I thought maybe maybe our problems with this LG fridge was over. LG sent out a repairman who was a nice guy and over two appointments he attempted to fix the problems. And now a week or maybe two weeks later it’s so much worse. Now after correcting the ice maker issue by adapting or changing lines from the freezer to the ice maker and doing something else with the freezer motor or what have you, we notice this morning water leaking from the door where the ice maker is located. After trying to clean up the water we realize it’s not cold in the ice maker compartment and then realize the freezer is not working and half the contents are thawed or half thawed. It must have been happening during the night at some point. Now we have all this food about to ruin soon. This fridge is a nightmare. It has been 4 years of hell. It is just a waste of almost $4,000 dollars!Original Review: I had many LG products when I bought my $4,000 fridge. I was so excited and for us that’s an expensive purchase. Within a year the problems started. We’ve had the fridge fail several times including the famous linear compressor problem now in class action suit. But water runs inside the walls and freezes in the middle drawer chiller section. It rusts the wheels or rollers and now we can’t use the middle drawer. Not a crisper drawer inside but the big whole drawer in the middle which costs you another 1k to have the 4 drawer fridge. It’s useless. They can’t find the parts for the back wheels. The front ones don’t fit. They’ve sent out repair people which we have to pay for and they’ve sent out a dozen parts all of which don’t work and we pay for. We’ve been dealing with customer service supervisor Alexandra ** for 6 months and she can’t or won’t get anything done. LG is a scam company stealing money from consumers!!!

I have purchased 5 major appliances from LG in the past 16 months. Several days ago, I noticed ice on some of my frozen products in the freezer. I think I have it narrowed down to a $6 ice tray. It seems bent and lower than level at left front of the plastic tray. When I called to report the problem, all LG wanted to hear was, Did you purchase an extended warranty? I did not. I received a call back a few days later informing me that LG will not help me. The best they will do is to refer me to a plumber at my cost. No, thanks!!! These will be the last LG products (washer, dryer, gas range, dishwasher, and refrigerator) I will buy.

Been over 2 months since 7-month-old LG refrigerator, French Door Model No. LFXC24726S (over $3,000), broke down destroying all contents. Contacted LG support May 11, 2015. After more than 2 hours on phone, finally convinced non-English speaking L.G. employee that we had serious problem and needed service. L.G. told me it was my fault because I didnt know how to close the freezer door!L.G. warranty repairman, a good quality & well-run company, determined a bad compressor. A 2nd employee at L.G.s authorized warranty contractor said that given the nature of the problem, they were going to ask for a replacement refrigerator. L.G. denied the request for a new refrigerator & repairman visited again (2 weeks to receive ordered compressor) and replaced the compressor. The replacement compressor functioned for about 1 week and then completely broke down again. Warranty repairman visited for 3rd time to determine 2nd compressor problem. Diagnosis was a bad replacement compressor plus a computer board needed to be replaced. Parts were again ordered & then a 4th visit from the repairman.When he returned to install, he spoke with a L.G. technician on the phone who would not allow the new parts to be installed unless the repairman completed a special test. The warranty company did not have the required equipment to do what L.G. requested, so he was not permitted by L.G. to install the 2nd new compressor or the computer board. The suggestion was made that we start all over with a new L.G. warranty contractor. The original contractor will attempt to see if his management will acquire the required equipment.We have now been without a refrigerator for over 2 months & had 4 repairman visits. The authorized service and the retailer who sold us the refrigerator have made multiple requests for a new refrigerator to replace this LEMON... always the same answer: NO, not warranted. L.G. will never honor its warranty. They are not a reputable company. Whomever reads this review, NEVER ever buy any L.G. product. If you do, you will be very unhappy.UPDATE: Monday, 7-13-15 at 8:41 a.m. - J & M Appliance repair called to cancel our 7-14-15 appt. between 8:00 & 11:00 a.m. (5th visit). Calling to cancel the appt. for tomorrow in reference to L.G. refrigerator. I do have a note here from my senior tech. He is advising that you contact L.G. and have them send out a different (authorized) service provider. The reason being is L.G. does not want to supply us the Micron gauge for the units. So at this point, we will not be there on Tuesday between 8 & 11. And again, you can contact L.G. at 1-800-000-000 and have them send out a different company for your repair. Thank you. We have been trying to get Warranty repair from L.G. for over 2 months and now we have to start all over!!! Words fail me...

I bought this oven not even 2 years ago. It is absolutely true the turn when you reach over it or if you brush against it when cleaning it. But my main problem I noticed yesterday the paint is peeling off along the edges. What the hell! I spent a lot of money. I Dont even use it every day, maybe 2 3 tops. Also if you think it is smudge proof yah right. I bought the fridge dishwasher stove, they smudge worse than any product I have seen.

We have only had this washer 6 years and when the display reads 10 it doesn’t go any further toward zero. It will run For about 20 minutes and then Give a UE error which is basically saying the load is not balanced. But if it is empty then how is it out of balance? Then you call for a service place to look at it and they want to charge $90 just to show up which forces most people to trying to figure it out on their own. Has anyone else had this same problem And could offer the remedy for it?

Purchasing the matching LG washer and dryer was my first LG appliance purchase - and it will be my last. I have usually purchased appliances by Kenmore or Maytag and would have the appliances for years before they had to be serviced. However, that has not been the case with the LG 7.4 cu. ft. Gas Dryer with Steam in White, Model # DLGX3571W. I purchased the dryer on June 27, 2015 and it was delivered July 2, 2015. About a couple of weeks ago, I noticed that the clothes were not drying after a full cycle. The first time, I increased the drying time and made it more dry, still the clothes did not dry. Finally, after the third cycle the clothes were dry. Since that time, it has taken several drying cycles to dry one load of clothes. I cant imagine how this will affect my gas bill. Because the dryer is only about 6 months, I requested a new dryer. I figure that if I started repairing a dryer that is only 6 months old, Ill be repairing it forever. But I was told by a very condescending executive manager, Cortel, that I would not get a new machine because that is not how it works. I tried to rationalize with him and told him that I was willing to have a service tech check the machine, but if there was a problem I didnt want it fixed, I wanted it replaced with a new machine. That was like talking to a wall. So my next step is to file a complaint with the President of the company. I would caution consumers against purchasing Model #DLGX3571W in particular and in dealing with LG in general because of their unwillingness to be fair to their customers.

I purchased a top loading LG washing machine three years ago and I absolutely hate it!!! It takes forever to wash and the clothes dont smell clean! The machine itself stinks and It is so bad I have to use air fresheners in my laundry room. I tried the tub cleaning liquid (whoever thought you would have to clean a washing machine!) and bleach several times and only on the day I do this does it not smell. By the next day the smell is back! Dont buy this washing machine! I am so sorry I purchased it and I am ready to bust it up with a hammer so I can get a new one (never LG again!). Paid a lot of money for it too!

Purchased LG model LFXC24726S counter depth refrigerator in late Sept 2016. All was good until April of 2017. The ice maker started leaking and would freeze so that the ice bin could not be removed. The water would leak out onto the front of the refrigerator causing the panel to be discolored and the bottom drawer on outside to be constantly water spotted. We had a repair man from Famous Tate replace ice maker. Same thing happened. He said the whole door had to be replaced. He ordered the door in early May. It is now August 26 and still no word from them. We also contacted LG and they promised to have someone get back to us in a few days. That was 10 days ago. We plan to go to Famous Tate today and try to get something done about this issue.

We purchased an above range LG Microwave in Jan. 2021 and ask Lowe’s to install it. They were prompt to install it. It worked 2 days and would not heat. We waited a month for a service call, finally paid to get the new microwave repaired. Now on 2/24/21 it does not heat again. We are facing another long wait and additional expense. Do not buy this product!!

So I bought an LG Top Loading Washing Machine, Model # WT1101CW in June of 2014. After about 6 weeks the washing machine started getting uneven loads, on small batches, normal-sized batches, even just a table cloth and placemats. This now happens about 60% of the loads, if not more often. It fills with TONS of WATER multiple times in an attempt to balance an already balanced load (I take several minutes now to load the washer to make sure its perfect) and has skyrocketed our water bill. High efficiency my rear end. I was in contact with LG and they said its normal. Normal to have a high efficiency washer raise my water bill by 300%? NO thanks. NEVER buying an LG Washer ever again. Can I please have an old-fashioned, non-energy star washer that just works and cleans and has no computer parts in it?

Like many of the other reviews I have issues with constant unbalanced load errors even when the washer is a 1/3 full. Have never successfully completed a bedding wash cycle. Takes 3.5 hours per load. Bought a LG glass top range previously and also had a bad experience. Should have known better than to buy an LG product again. My bad.

My LG LRE3083ST Electric Range worked flawlessly for the first year. Then the controls quit functioning properly. It was intermittent at first. Sometimes I had to reset the circuit breaker to turn off the oven. Then the stove top controls failed. I could turn on only the rear burners. I contacted LG customer service thru their website. The reporting process was cumbersome, but LG agreed to send a repairman out to fix it. The repair seemed to be good. The oven and stovetop both worked. That was 6 weeks ago. This past weekend the stove top controls failed again. Today I contacted LG. This time by phone. The customer service person was friendly, but after conferring with others there, she politely told me that any future repairs would be on me. I have been an LG television and appliance owner for over 10 years. I have never had an LG appliance fail so miserably. This problem is likely a quality control problem, but LG does not acknowledge that. The control boards that the repairman installed in January failed before the end of February. The boards must be defective. My respect for LG just took a big hit. I will no longer recommend the products and will consider other alternatives when I replace my 15-month-old range. I will not pay to repair it because it will probably fail again.

We purchased our LG front loading washing machine in November of 2006. Within a few months, we also started having the clothes smelling badly, especially dark colored clothing. One week ago, the washer stopped spinning. We replaced the part. This week, the washer wont even turn on. I called the company for the second time. They chose to offer me a phone number of the closest repairperson (like I cant find that myself). I asked to file a complaint. As of today, I have had no one email or call me back. I emailed the company. Still, I heard nothing. These appliances are very expensive and should be lasting a lot longer than 5 years. The last washing machine we had was an inexpensive top loader that we purchased in 1983, and lasted until 2006. This is ridiculous! We also purchased an LG flat screen TV a couple of years ago. I had to replace a part in it already. Its definitely not a good life for anyone, but Lifes Good for the company!

I shudder reading the complaints and expect only the best from my new machine which is doing fine so far. But I am 51 and I cannot reach into the washer to take out washed clothes unless I stand on a stool. I did not buy stackables because in a few years, I will be 80 and I didnt want to be standing on a stool to remove clothes from a stacked dryer. Thats an accident waiting to happen. But guess what--Im on the step stool now! Arrrrrrrrrrgh.

I bought an LG Tromm front loading washing machine and it is definitely defective. The clothes reek of mold and after calling the company, I was told to leave the door open and to buy tablets to clean the tub. It was ridiculous--with my old GE toploader, I had no problems or issues. Now, the machine has an OE signal for the second time and the washer is not draining. A serviceman came out and said that it was the drain motor. It cost $235.40. The LG recommended technician that came said the motor is only guaranteed for one month after being changed. I have never been more outraged. When it breaks again, I will go to Sears and buy anything but an LG product.

The experience with this washer in particular but also the dryer is among the worst We have made. Now that my four children have moved out I figured I would be doing less washing and drying. I’ve owned this product for two years. I’ve already spent close to $200 having somebody replace a drum. The washer in particular does not drain properly and I have to physically open the tube and sit there with a bowl draining water sometimes 5 to 7 times or the clothes will be soaked smelly and filled with filthy water along with the bottom of the washer. Sometimes water leaks out of the bottom. I couldn’t even begin to go through the litany of the defects. Glad I’m selling my house soon and will be sure to leave this here. Never will I buy another product from this company again. I can’t remember the last time I had to submit a review so negative.

I had the LG Refrigerator for little over 4 years. Replaced the compressor twice and paid $250 on both occasions. One was 2 years ago and just had my compressor replaced yesterday. The LG customer service is very unpleasant. They put me on hold over 11 minutes and hung up on me. So, I had to call in again, the rep. didnt seem like she wanted to be there and just wanted to collect a paycheck. My wife and I invested $5k in the refrigerator, washer and dryer. We will never again purchase their products. I am going back to GE.

Within months of buying our LG refrigerator, the fake stainless steel finish started coming off the handles. Now the handles looked worn and shabby. I called a repairman and had them replaced with new handles. These lasted just about a year, and then the fake stainless finish started coming off again. They look terrible ...scratchy, peeling, shabby ... just makes the refrigerator look awful. Same thing is happening to the outside covering on the door ice dispenser. Not only that, the ice maker will suddenly stop producing ice. Then we just have to wait until it decides to start working again. Sometimes its a few days ...other times a week or two. I hate this refrigerator and will not ever buy LG again. We are in the process of replacing this refrigerator. While looking around, I see LG still has not upgraded their handles to real stainless steel. (At least, they should offer an upgrade, or free replacements.) The handles cost almost $200 each with tax. You will be sad and embarrassed by how this looks in your kitchen within a few months.

This machine works great. The controls are versatile enabling the proper heating method for a wide variety of foods yet are simple and easy to use. Its stainless steel which looks great and is large enough to accept a medium size pizza and still compact enough for our countertop. It has a built-in toaster which is a plus that also saves counter space. Im very happy with this microwave.

Will never invest in an LG product of any kind! Bought one of LG’s high-end dishwashers (model LDP6797BD) less than 2 years ago for its quiet running, nice bells and whistles (including WiFi access), and 5 year warranty for electronics. A few days ago the LED display started going on/off, dancing through all the readouts, beeping, and displaying what appeared to be an error code (“L2”) but wasn’t. We called for warranty repairs with a local authorized technician. He calls LG and they tell him its hardware (user interface board), not software (which clearly it was). Minimum repair cost, $285 (included the $85 service call).I call LG to explain why it’s the software and should be under warranty. LG’s Customer Service agrees it could be electronics and will dispatch their factory technician for $125 plus and a minimum labor charge of $65 (but up to $175) if its covered under warranty. Unlike the local technician’s $85 service fee, LG’s service fee of $125 is not applied towards repairs. I explained that I could buy a new dishwasher (NOT an LG) for what I would spend in repairs and my previous $300 dishwasher lasted 10 years…what’s wrong with their product(s)?

We bought an LG French Door Refrigerator 8 years ago for almost $3000. Right before the warranty expired the compressor broke. It took 2 weeks to get LG to send a repair man out, 2 more week for the wrong part to arrive, 2 more weeks for the repair to be finally completed. Now a few years later, the refrigerator broke down again. We called several appliance repair companies and they all said we are better off applying our money to a new refrigerator because the parts are nearly impossible to get and they will not last. None of them had positive opinions of the LG product. Never again.

I purchased an LG appliance suite. Although Costco extended the warranty another year from the manufacturer I was worried that at the 2 1/2 year mark that we were going to have to pay or replace our refrigerator when the compressor stopped working in December 2018. I had a local appliance repair place came out in determining with the compressor and told me that I should just buy a new refrigerator. I reached out to LG and asked if they were doing anything for customers at the compressors are not laughing the industry standard. I was greeted with sympathy from the LG customer service rep. He looked up my model and told me that I had a 10-year compressor warranty and assured me that hed write up a ticket at no charge for labor or the service call. I was able to get an appointment within three days and the service people were prompt and the repair was done within an hour and a half and my refrigerator is working beautifully. Although Im disappointed that the refrigerator needed a repair at the 2 and 1/2 year mark. I am pleased to say that LG made the repair process a simple one.

In 2010 I purchased my first LG refrigerator from best buy. I had several problems with it freezing food on the refrigerator side. They came out to repair it several times. In 2014 after about 3-4x of having to come repair the refrigerator they replaced it because it was under an extended warranty plan. I now have problems with the new replacement refrigerator which its warranty expired in June. I had a service person come to check the refrigerator out and they said the compressor is bad and it will cost $1100.00 to get it repaired. Totally not what I suspected. I paid him for the service call and diagnostic testing but I now have no refrigerator. This has been a bad experience with LG refrigerators for me.

We have a 5 month old refrigerator that has not been cooling since 11/15/2016. A tech named Jerry came on 11/16/2016 and told us that he will need to call a supervisor for assistance moving the refrigerator in order to repair it but he will call us back that afternoon. (By the way, it’s on rollers. My husband and I were able it with no issue and I’m 7 months pregnant.)We did not hear back from Jerry until a week later on 11/21/2016 even after multiple voicemails. When we called customer service for assistance because we couldnt reach the tech we were told that there was nothing they could do until the following Monday. We went all weekend without a refrigerator and had to throw out ALL of our food. When a different tech finally showed up on Tuesday 11/22/2016 we were told it would be another week (after Thanksgiving) before repairs could be done. Now we have to wait until 11/28/2016 (please remember that the refrigerator stopped working on 11/15/2016).In the meantime I have no way of storing milk for my two-year old whos been eating fast food every day because we have no way of keeping food cold. I called and spoke with corporate supervisor LeeAnn who was extremely unhelpful and rude. She told me I’d just have to wait a week and didn’t offer any solutions or to help us a bit. From the second she came on the phone, she was argumentative and acted as if I was inconveniencing her. We’ve had to call all of our family and cancel Thanksgiving. I understand that it’s Thanksgiving week and that getting someone out to repair the refrigerator might be an issue; however, we actually called the issue in a week before Thanksgiving. If something had been done then we wouldn’t be in the predicament!