I purchased the LG pair during a black Friday sale. It was a substitute for Maytags. I have been completely satisfied with dependability and cleanliness of the front loader. Economical, controls are easy to use.

While we were impressed with this refrigerator with its Converta drawer and smart styling inside and out, we have been nothing but disappointed in the quality of this product. Extremely disappointed in the product and the customer service. We purchased this fridge in April/11 and it was delivered in June/11. In July/11, the Converta drawer stopped working and as the fridge was under store warranty. It was replaced with a second fridge same model, in Sept/11. Two weeks after delivery, the freezer drawer on this fridge malfunctioned causing it to open and immediately close without remaining open to remove food items. (Freezer drawer opens when a button is pushed). This fridge was returned and in Oct/11, we received our third fridge of this model. Since Oct/11, this fridge is awaiting its fourth compressor, in 2.5 years. We have been without a fully functioning fridge for most of the lifespan of this fridge. Repair people are unfamiliar with the technology in this fridge, however according to the Sears technicians in conjunction with the LG technicians this fridge is repairable. My question is why does this this fridge always require a compressor annually? Fortunately we purchased an extended warranty on this appliance because I am told the replacement cost of the compressor is approximately $1000.00 plus applicable charges, tax, labor, etc. I regret this purchase immensely mostly because when the warranty expires in 1.5 years, this fridge will be in a landfill site somewhere, sadly.

In 2012 we purchased an LG French Door refrigerator - the most expensive fridge weve ever had - to update our kitchen appliances. In 2013, the freezer section malfunctioned, food defrosted. Since we had the extended warranty, the freezer problem was repaired, but we still had the loss of food. Several months later, we discovered the food in the refrigerator section was freezing. After trying to adjust the temp according to the manual, we called the warranty insurance & since we have the gadget that is supposed to diagnose the problem, allow parts to come with the service person, had this done. Of course he had to order parts. White refrigerator, a black gasket arrived. More parts ordered. Weeks later, same problem. 2nd technician said 1st repair was not done properly, so more parts. More food loss each time. In March 2014, same problem with food freezing in fridge section. We have been waiting 3 weeks for proper parts (again, wrong color gasket seal sent - so another wait). Also yellow discolorations all over the white door, and neither LG nor the warranty insurance will cover this, as its considered cosmetic. So our nearly $3000 refrigerator is the worst appliance weve ever owned. Have complained to LG, nothing resolved. Can you say LEMON? Needless to say, when warranty coverage is over, appliance will be replaced and NOT with an LG!

I purchased my new LG washer and dryer in Sept. of 2016. Several months later we noticed the dryer not heating well. It would not even dry a load in 2 hours. I got use to hanging the clothes, and put towels outside to dry. I had to call LG service 3 different times over a 5 month period. They did everything to avoid sending a repairman over. All they would do was tell me to try something different each time. 1) dont use energy saver 2) lint in dryer 3) coil on back of dryer was too long. Last week I spent over 45 minutes on the phone demanding a repairman. FINALLY one came out. It was the heating element. It was not working. This type of service is unacceptable. This may be a great product. We were just unlucky to receive a defect. Customers are not to be treated as though we are idiots.

For a long time we had a Maytag dryer and loved it but when it finally died we decided to get an LG dryer to match our LG washer which we have had no issues with. We purchased the dryer from Home Depot and since it was brand new it has melted MANY items, mostly coats and blankets. I have wasted tons of money replacing damaged items and and scared it will result in a fire. At first I just thought it was because the dryer was fancier than I was used to and I needed to learn how to used its technology but after learning the ins and outs it has continued to happen time and time again. Now I just air dry a lot of items to avoid them burning and melting which is a huge pain. It even has melted several infant Muslin blankets which is not what I would consider a material sensitive to heat. I’ve honestly just been avoiding contacting customer service knowing it will just be a hassle but I am beyond frustrated and after looking up see there is a class action lawsuit for LG dryers catching fire so I plan to contact them ASAP to get resolution. In the future I will go back to my tried and true Maytag.

We purchased our LG LFX29945ST refrigerator in June of 2014 and started to have major problems in December with the refrigerator compartment freezing food. We had the temperature set at 45 degrees and it was still 30 degrees inside. Called LG for service and got terrible support. We made several calls, got disconnected/hung up on once. The smart diagnosis showed we opened the refrigerator too much (we have a family of 5 so it gets used a lot). They tried to tell us it wasnt level, but the level showed good. Lucky for us we purchased a warranty via Lowes. Lowes sent a service person out and he would sit on hold for 20-30 minutes to talk with an LG tech. Service replaced the whole inside back panel with the air control doors and thermostats along with the control board. This repair caused the refrigerator to not get cold at all. Tech came back out and was told by LG support it was the wrong control board that the LG tech told him to order. Another week later the new control board comes in and its freezing food again (temp between 28-30 degrees). We been unable to use the refrigerator for over two months. Tried to do a review on the LG website and they denied it. I guess that is how they get such good reviews by rejecting the negative ones. I cant believe that I spent over $2,000 dollars on a refrigerator that I cant use for food. At this point the Technician and I are both very frustrated with LG and still trying to resolve the issue. How can a consumer get a bad appliance replaced?

I bought a home and my builder put an LG fridge, and I was stuck with it. I’ve had it for almost three years now and it broke on July 2nd. I contacted LG to get it repaired. I flipped out on their Facebook social media page. They originally asked me for my phone number because they said they would figure out my check process. It’s back to working and I will enjoy it while it lasts.

We purchased a new LG Front Loader along with the gas dryer about four months ago. For the last four weeks, weve been noticing that our closing is having a mold smell. I was advised about cleaning it out when done and leaving the door open until next load to help prevent the mold from growing. We have tried everything but nothing works; just smelling like mold in the Florida heat.

Updated on 11/29/2021: LG kitchen appliance buyer please beware. Again, based on my experience, any potential buyer should do research on the dependability of the product and any posted customer experience comments before purchasing any LG kitchen appliance. I made a post 2 months ago on the unreliable refrigerator I purchased and the lack of customer service from LG. Shortly after that post I got action, but it has turned out to be just lip service. I have provided everything LG requested to get a prorated reimbursement for the refrigerator. I have been told on several occasions the reimbursement is approved and the check has been mailed. To this date, 11/29/21, I still have not received the check and I still have an unreliable LG refrigerator. The “promises” of me receiving a reimbursement, which come from as high up of the “liaison of the president”, apparently are meaningless. Bottom line is if you are planning to purchase kitchen appliances please, please consider my situation in order to avoid hours and hours of wasted time and frustration as well as money if you go with LG.Original Review: LG kitchen appliance buyer please beware. Based on my experience, any potential buyer should do research on the dependability of the product and the customer experience comments when something does not work like it should. We purchased the French door refrigerator in November 2019. We started having a problem with the freezer compartment getting too warm in April 2021. This is October 2, 2021 and the problem still exists. The customer service department scheduled repairs. Nine technicians from two different companies have worked on the refrigerator. Many components have been replaced including thermostats, rear cover panel and the mother board that controls everything. The problem revolves around the defrost cycle and the unit not being able to recover from defrosting. The compartment gets too warm, 41 degrees. The refrigerator compartment also gets to 41 degrees. Multiple times everything in the freezer has thawed and turned to liquid. Ice melts in the ice dispenser and runs on the floor. The issue has been escalated 4 times now. Three of those have been to the Defective Returns Department. They rejected the claim first due to “improper submission of the claim by their representative” and a second time because “the person handling the claim no longer works for the company”. I have emailed the President twice without a response even though his webpage says he will respond. My experience has been extremely poor and I still have a defective refrigerator. For $3,100 I expected a unit that would perform and last for a number of years. The company has no doubt spent near that amount of failed repair attempts. I’ve been told that my unit qualifies for either replacement or refund due to the number of repairs and due to the failure of the company to schedule repair within 14 days. This problem is a nightmare and has no resolution within sight. Life’s Not So Good with this kind of customer service and a company that does not stand behind its product. Buyer beware!

Bought a LG Top Loading Washer less than 3 years ago... I have had (3) repairman out and this washer is still NOT FIXED... Tub fills w/ water, eventually stop but never washes. Then, will drain... Will NEVER BUY ANOTHER LG.

We purchased our LG side-by-side refrigerator four years ago. From the start, we have problems with the ice maker auger door frame rusting and paint peeling off after three years. I have the four years warranty which will expires October of 2014. I called LG extended warranty department at 1-877-843-3777. They said my refrigerators rusting and paint peeling off is cosmetic and its not cover by their warranty. I told them I would called BBB and Angies List and I would call my lawyer. They did not care less. They have very bad customer business relationship. I called Home Depot where I bought my frig. They are willing to reimbursed me for almost $600 the cost of door replacement. I recommend not to buy any LG products.

I bought one of your top loading washing machines a little over 3 years ago. Why I havent complained before? I have had repair on it a couple of times, never resolved the fact it didnt cleaned my clothes. I have learned to manipulate the machine to hopefully have better results. For example, use the bulky bedding cycle to get enough water to even cover the clothes, stop the washer when it has water in it and start a new cycle. I SOAK EVERYTHING I WASH. Still it is the worst washer I have ever had. After doing some research and speaking with those that repair these washers it is the same.... they do not clean your clothes. I find it unconscionable your company can continue selling these inferior products! I had a Kenmore top loader for 24 years, at the point they never made a part again I had to replace it. I so wish I would have found another top loader with agitator, or chosen a front loader. This belongs in a junk yard! I have problems with its balance system when rinsing and have had it take 2+ hours to get a load done!!!!! So much for saving water, energy and convenience! What will you do to resolve this problem? I purchased it at Home Depot 11/20/2011. I have the extended warranty plan. I do have a copy of the receipt as well. I have pictures of items that have been washed with still dirt on them and debris on them. I will wait for your response. Thank You!

Let me say first, I always like to give anybody a chance to resolve issues and I am really patient with giving multiple chances to do so! After four years of horrible service and a machine which is unusable with heavy laundry I finally had it, I feel everybody should know! This washer is unable to spin heavy loads! Washing half a load is impossible, it cannot balance a half load! If you fill the washer up with towels and bed linens it sometimes spins, but often it does not!! It will display in the screen that the load is unbalanced. THE ONLY THING I CAN DO IS TAKING THE TOTALLY WET LOAD OUT OF THE MACHINE, PUT A PART OF THE LOAD BACK IN THE MACHINE AND THEN IT CAN SPIN TWO OR THREE SMALL LOADS, THIS IS ABSOLUTELY RIDICULOUS!!!!The problem exists already from the beginning, its stupid from me that I have dealt with it for so long. I am just too busy! I started to take action after the warranty was expired. So LG was nice and extended the warranty. But before someone came to our house I had to listen to their UNBELIEVABLE ADVICE: I was only supposed to put 4 towels in the washer, I was supposed to put jeans on one side and t-shirts on the other in the same load??? And then a tech told me this machine was not made for heavy loads! On top of that I was told that I should only use the towel program for towels and other programs were not made for it! But I wanted to use the hygiene program that gives hot steam as well! Later I was told that this was all not true and that the machine should be able to do it all!They eventually decided that the drum was warped and that it needed to be replaced. So a tech came, but the poor man barely could do the work. He was sweating profusely had trouble to sit on his knees and it took him many hours. Then he noticed a screw was not working well from the new outer drum so he decided to put the new inner drum inside of the old outer drum. He convinced me the problem was solved, BUT THAT WAS NOT TRUE, THE PROBLEM WAS STILL THERE!!!!Now THE PROBLEM WAS EVEN WORSE, after the repair THE MACHINE DID NOT SPIN AND DID NOT DRAIN ANYMORE!! I was beyond myself! It took forever before the next tech came, a very nice man, but he said he had no time to fix it and that another tech would come instead. Weeks went by and a totally arrogant man showed up on the wrong day, when only my husband was home. He said he was going to fix it his way and it was up to him to decide what he was going to do. The fact that a manager of LG had decided to replace the full drum this time, he totally ignored!! He repaired a few things and decided it was now really fixed.Lots of email correspondence later with a manager from LG, to my utmost frustration the problem is still there!! Appointments were cancelled due to weather and scheduling problems and one tech just did not show up! I can hardly believe it but THE WASHER IS STILL NOT SPINNING WITH HEAVY LOADS AND EVEN WITH SMALLER LOADS IT BANGS AND IT MADE EVEN MY KIDS WONDER WHERE THE NOISE IS COMING FROM!! I am so frustrated and dont know what to do!! I approached another department to seek for real help but they came back to me with a few ridiculous statements, like changing my laundry detergent to he what I always have done even with the much better washer I had before from kitchenaid.I AM SEEKING FOR HELP, THIS IS AN EXPENSIVE WASHER $1199!! I have saved every e-mail correspondence I had with them. So I have proof that my story is true! I am so done with this machine and want to make sure that other people never have to go through the same issues I have! THEREFORE THIS WARNING: NEVER EVER BUY AN LG!!

Boy, do I wish I had read this website 2+ years ago, when I decided to purchase this LG WT5070CW HE WaveForce top loader. I too was swayed by the glowing review from Consumer Reports. Ive been burned several times for following their recommendations, but thats a different story. This has to be the worst washing machine ever. I agree with everything everyone has already said. The bleach dispenser on my machine is also rusting (identical picture to the ones already posted).Ive had clothes come out with detergent still on them, dry spots where the water never even penetrated, all stains are still on the clothes. Ive re-washed, soaked, applied stain removers, etc... If theres any grease/oil component to the stain, you will still have it on your clothes -- even after the heavy duty cycle. Try to do a load of sheets (and Im talking about one set of sheets without the pillow cases) - they just float on the surface and never get pulled down into the tub of water. Come out stale smelling. I am so over this machine. How does something like this get foisted on the public? There are so many identical complaints. I could have written each one of these posted here. As I am merely reiterating that which has been said, I will stop. I have just purchased a Speed Queen top loader (old fashioned agitator type) that Ive never heard any negative reviews about. Its being delivered tomorrow morning. Hallelujah! I am donating this present piece of garbage to whomever wants it.

Can someone please tell me why this refrigerator is making this whining noise and the ice maker is not working?

LG Dryer DLEX5170V - We purchased a new washer and dryer from HHGregg in February 2014 with a 5 year extended warranty. To date, we have no problems with our washing machine but the dryer has stopped heating on three different occasions. Today, I called My Protection Plan360 to request another service call for my dryer as it no longer heats and was told that I would instead be contacted within 3-5 days with a refund to purchase a new dryer. There goes our matching LG washer and dryer series!

It had a leaking Tromm front loader. This ruined my 180 sq. ft. of ash hardwood flooring costing approximately $2000.00. After the floor was replaced and a pan placed under the machine, I have noticed that it fills up about once a week. This leak is coming from the dispenser tray! I noticed water and soap residue on the inside of the front panel that had also caused the door hinge to start rusting. After closer inspection of the dispenser during operation, I can see water hitting the angled section of the tray and running over the side. LG said a repair tech would have to fix this, but without a newly designed part, it will just do the same thing again. This is not caused by too much soap as some might suggest because it does this with or without adding soap! The only solution I see is to buy another brand after spending over $1000.00 a year for a poorly designed product.

One week out of warranty period, the fan in the freezer iced up, leading to a call to one of the very few repairmen in the area. Cost: $300. Ms. **, said she’d talk to her supervisor about a one-week warranty extension and never called back after three follow-up calls. Other repairmen told me that the parts and schematics for the fridge are not available to any servicemen, not a LG tech. There are very few techs in my area and many other areas as well. Poor service, poor reliability, and dreary repair network available. It’s a problem appliance.

Purchased my LG French door refrigerator in 2015. After the first year of owning it, the water lines froze up completely and started freezing the inside of my refrigerator. Service tech sent out to fix. Cost was more than what it should have been to fix a refrigerator that was just a year old. Then year 2 another service call and money spent out of my pocket to fix just to turn around and call them 7 months later. After more money was thrown into the refrigerator it was fixed only for a short time. In 2018, had another service tech come out and he could not tell me what the issue was. Call again, another service tech came out and we were told it was fixed. 2 weeks later I called again because the fridge had stopped Cooling yet again and again we lost most of the food inside. This time we were sent parts and the Tech that came out said it would cost over $1,000 for labor and we didnt have the parts that we truly needed. The service technician somehow broke the back panel of the refrigerator also. This was in July of 2018. The tech left the refrigerator taking apart and in pieces. Over a year later 2 October 2019, the appliance still sits in my house with the parts out of it and I have a non-working refrigerator. I purchased a small used refrigerator to get by until I was financially able to purchase another refrigerator. In 2015, we suffered a house fire which was a total loss so when I redone my kitchen I read reviews and thought I was making an informed purchase. Was I ever wrong!! My LG refrigerator isnt worth a dime and my LG dishwasher has had several issues in which Ive not even bothered to try to get fixed. I have just dealt with these issues myself also I have a LG washer and dryer. Luckily I havent had issues with it yet but I wouldnt be surprised if and when it does happen. With a name brand such as LG you would think they would do more for the customer. I finally spoke with LG again September of 2019, as I had heard they were covering certain aspects of French door refrigerators being fixed in the hopes of getting back my $2,500 refrigerator but still nothing has been done. I would steer clear of LG appliances in general. But more importantly I would make sure I stayed away from any LG refrigerators as they do not stand behind their product. This was the first time I had purchased so many appliances at once and lesson learned the hard way!

I bought the washing machine because of the large tub. I assumed I would be able to do good size loads, very reasonable but large. Not the case. I also expected the machine to wash the cloths. My laundry is not unusually soiled in anyway just normal day to day of a retired couple. Even a white towel load with a cup of bleach and the towels were not clean. The machine has a glass top so I watched as I put the load through again. The towels on the top never even were cycled through the soapy water (what little water there was). Because of this they also did not get rinsed adequately. To see just how well they did get rinsed I again put the same towel load in not adding any soap to see if any was still in the towels. The wash looked as though I had put detergent in as usual. I had used the very small amount of the detergent as instructed. I wish I had researched this washer before buying as I NEVER would have bought it. I was blinded by the size of the tub and hope to warn anyone else considering this machine. I have had it 3 weeks and will try to return it to Home Depot where I bought it but I am doubtful I will get very far with that.

We bought our LG in 2007 and for two years, we started noticing black stains and black and brown moldy slime around the rubber. Its disgusting! Clothes are smelly, stained and dirty. The product does the opposite of what it is supposed to do. Also, the bleach and softener trays we dont use as there is water in there constantly that does not get flushed out. To think my babies wear these dirty clothes everyday, no wonder they have a skin problem! I tried draining the water from the pipe where the filter is and the smell of the water stinks up the whole house! Unbelievable. Im all for a class action suit! O do where get started? ?

The LG over-the-range microwave MODEL LMV1683ST caught on fire. This appliance was manufactured in December 2014 and I purchased it at Lowes in March 2015. On July 3, 2015 the unit started sparking and smoking and then flames started shooting inside the unit. 4 months old and LG thinks it might be repairable. I dont want that unit in my house. I have spend several hours cumulatively on the phone trying to get a new unit. The unit only cost $200, yet they have sent repair people to my home. The cost of the repair time has exceeded the cost of goods and out of frustration, LG has created a consumer that will never buy another LG product. The poor Customer Service Reps must hate their job. They are not empowered to really help the consumer. It seems to me that LG has a lot to learn about customer satisfaction.

I thought a purchase price of $900 would give me a machine that would last like my previous washing machines, both 12 and 15 years. After six years, a pump went out costing $160. Within another month, a rotor went out, along with an outside basket. I was told that this would start at $500 parts and labor. My opinion at this point is until more money means a longer lasting machine. Buy something cheap and replace just as often. I will not buy another LG.

After 4 years of owning an LG Side by Side with Indoor Ice Maker and water I am beyond disgusted. Have already spent $600 in repairs on the ice maker and nothing gets better. Indoor ice bin freezes every two weeks and I have to use a hair dryer, Ice pick and and a hammer to get the ice bin out to get a solid block of ice that has formed out so it can start dispensing ice....All LG consumer affairs tells you is just let it defrost....will never, ever, ever own a LG product. Could have paid much less and then the aggravation would not be at such a high level....LG has a problem yet they will not do anything about it. Dont buy this product!

LG Wave Force HE machine, True Balance Anti-Vibration System, Inverter Direct Drive - bought about 18 mo. ago. First thing company did was sent me a check returning my warranty $$. I paid extra for 5-yr. added warranty. Have fought this machine since day 1 with finishing a cycle without the UE error coming on. I have king beds so our linens are larger but I do not overload. If anything, I underload to avoid the unbalancing of the tub. I even put the spin on medium in attempt to be easier on the machine. I am so sick of this thing!! I am going to sell it to the highest bidder on a Swip Swap page and hope they have better luck with it. Worst machine EVER! Seriously. It shakes so hard I am surprised there isnt a hole in the wall. All I remember is buying from Sears with a great big 10-year warranty on the front of the machine. Cant wait to get rid of this thing.

Bought an LG refrigerator in 11/2017 with the linear inverter compressor. It quit working in 6/2021. Even though the compressor is covered with a 10 year warranty, I fear that it will be replaced with another faulty defective compressor. We have an LG technician coming soon and I will provide an update on the repair status. I give the refrigerator one star because a failed compressor in just 3.5 years is a bad sign coupled with a class action lawsuit against LG for producing a defective refrigerator.

We purchased a LG front load washer and dryer few years ago and at the present time we have replaced three pumps and numerous other hoses (Dryer is working fine). As of 1/21/14 the washer again has failed to pump out the water so now I assume I will be buying pump 4! The only good thing is that the serviceman is here so often I no longer have to pay for service calls! I will never buy another LG product and tend to tell everyone I know of the problems I am having with the washer. Hopefully they will get it right soon!

LG only allows LG-trained Technicians to repair LG appliances and when there is no LG-trained Tech in your area, youre out of luck even if the item is still under warranty. LG has the worst Customer Service Ive ever experienced... They just dont care. In our case, its a simple $30.- part for a range that I could install myself but after endless phone calls we got no help from LG. In 2018, were looking at a new washer/dryer combination and a new TV and you can bet that its not going to be LG.

I call LG Appliance because my dryer would not stop tumbling when I opened the door, my dryer is under 2 years old. I knew what was wrong with the dryer but I wasnt sure who I should call to repair, so I called the mfg, LG Appliance. They told me they would dispatch a repairman and the fee for service was $125. The repairman showed up, replaced the $16 part and then billed me additional labor of $65.00. I called LG to ask why I paid their fee and a service fee and they continued to say that the fee was dispatch, until I asked exactly what dispatch meant - setting up the appointment. Well, I could have done that myself. The customer service rep at LG was pretty cagey in his setting up this appointment, never clarifying that I would pay all the labor fee. My understanding was the service visit would be free.

I purchased LG washer June 2015. After the first couple of washes the detergent dispenser would be filled with water some of the time. Now it happens after every wash. I have to pull out the dispenser every time to dump the water. I called customer service yesterday. I was told to try powder detergent. I was also told that it was normal for water to be in the dispenser. No. Its not normal as it didnt do it the first couple of washes.

I bought my refrigerator in 2017 and sure enough within 3 years it stopped working. I cant believe LG knew about the bad compressor and all the issues. If I would have known I would not have bought the whole kitchen set and washer and dryer... I called lg and was on hold for a hour and could not understand the lady I was speaking with and she was very rude. She didnt explain much so I called back and the second lady was more helpful.. I lost all my food. Not sure how long it will take to fix or if they will replace my food, not good customer service. Just not happy at all with LG. Wont be buying again..

Unbalanced all the time, recall no one notified me, rusting. Was told nothing could do within 1 year, now locked clothes in washer. Computer board down. Less than 4 years old... I have protection plan so we will see. Bought 9-2012, model wt101hv5, will follow up with results with plan coverage.

Our refrigerator went out about 3 weeks ago. We had one repair technician come out who said the compressor and motherboard needed to be replaced. He ordered the part and 4 days later came to do the repair. Upon disconnecting the compressor, he said there was something else wrong with the refrigerator as there was no Freon in the system. He indicated that either the evaporator was bad or there was a leak in the line. He said there should have been Freon in the system when he disconnected the compressor, but there was none. He indicated we needed to contact LG to have them send out one of their service technicians to complete the repair. That is when all the problems arose. LG issued a repair order and a new technician called us. When he learned that another technician had opened the refrigerator to change the compressor, he said he would not touch the refrigerator. We call LG back and requested the work order be directed back to the original technician at our request, but to our dismay, the technician said he did not have the equipment to do the repair. Since then we have been trying to get in touch with LGs executive services and they saying they will call us back if we get disconnected. Sure enough, when they attempt to connect us to their Executive Service group (about 2 or 3 times), we get disconnected and have not received a call back.We contacted several companies that LG has referred us to call and found one that said they would come out and evaluate the refrigerator, but we needed to get a work order from LG assigned specifically to them for them to come out and work on the refrigerator. We are still waiting on LG for that work order. What else can we do?

The first problem was (what I found out is very common) the pump broke. The hose had to be drained and the pump replaced. Paid for new pump from authorized LG repairman plus fee for his visit. Second problem, the dryer settings stopped working. No matter what settings were selected the dryer stopped at 20 minutes. Clothes were not dry. Now we can only use the Time Dry and Temperature selection. At least we can dry the clothes. Third, the washer stopped working. We tried following instructions from LG and nothing worked. They suggested calling their authorized repairman who would charge for the visit as well as parts, etc. All the blue lights blink but the washer will not choose a setting and doesnt start. We tried holding the start button down for 3-10 seconds. Song plays. Nothing happens. Still cannot select setting. Occasionally it is in a good mood and works normally--about 1 in 200 tries. The only way I have been getting it to wash clothes at all is by holding down the Start button at the same time as the Pause/Play button. Then IT selects a setting, usually Cotton, and the door locks and washer starts. All through cycle all lights blink including the orange one for Delayed Wash. Now nothing is happening but the blue lights for Start and Pause/Play come on, song plays and no selection, no start, no way to operate washer. We were told LG was the BEST brand. Lifes Good their commercials say. They should change them to LNG: Lifes Not Good because now we cant wash our clothes and drying must be done manually. THESE WERE VERY EXPENSIVE APPLIANCES. SHOULD HAVE GONE TO SEARS AND BOUGHT THE CHEAPEST ONES SO WE COULD REPLACE THEM WHEN THEY BREAK. Its cheaper than paying the authorized repairman to come out, pay for his visit and parts. All computerized and were told on the phone that the whole panel might need to be replaced. THAT WILL NEVER HAPPEN.

I have a refrigerator LG Model LFX31925ST, acquired in 2011 for about $3000. I never write negative reviews. I expect that from time to time products will eventually fail. That said, its very disappointing when folks spend $3000 for a Refrigerator only to have it fail numerous times. Every time we have to wait for 2 weeks to get a technician to come diagnose the problem, order parts, wait another week or so to come back replace the parts, then 2 weeks later another part fails, wait another 2 weeks for another repair person to show up and so forth. LG knows this, in fact they have known this for years. Maybe they should invest in hiring more repair people, redesign their product and only sell it when its ready to be put out to the consumer. I have a 22 year old GE refrigerator in my garage as a backup. Sadly to say I have used it more in the past 3 months than my 6 year old LG that I spent $3000 on. The latest problem that I have is that the refrigerator does not cool down below 62 degrees F. The freezer is working, had the compressor replaced 6 weeks ago. I expect as most consumers do, that when we spend this kind of money for a product that it would be fixed in a reasonable amount of time. 2 weeks to a month to get a repair person and the repair done is not acceptable. Until LG addresses these issues I have to give them a failing grade, both to the reliability of their product and their lack of response to the consumer when we need it.

My kitchen was filled with 2 LG appliances; a microwave, and a refrigerator. I’ve had LG products in previous homes as well and although I’ve had to fix them from time to time they have been generally good products. So when it came time to purchase a dishwasher and a range oven I wanted to have a matching set so I went with the LG dishwasher and range oven.My refrigerator is 6 years old now and was not cooling down properly. I called your customer service line to see what could be done and they gave me the name and number of a local technician. I called and set up an appointment with Duncan Home Services. They diagnosed the problem as a faulty compressor. Although it was an inconvenience, I was pleased to remember there was a 10 year warranty on the linear compressors that were in my model of refrigerator (LFX28968ST/01). I called customer service on April 22nd of 2019 to see about getting the compressor replaced. 44 days later and 7 hours, 21 minutes and 42 seconds on the phone with customer support… I still do not have the correct replacement for my faulty compressor.I was given a case number of **. I will detail my dissatisfaction with your call support team later but here is a summation of the issue. In response to my request for a warranty replacement of the compressor, the Tech was sent a compressor with the model number of TCA35533604. This part was identified as a “backup replacement”. The Tech had installed one of these in another refrigerator they worked on just like mine and they knew it didn’t work. Therefore they would not install it and charge me the labor. They determined the correct part was TCA35893202. When they called to order that part they were told it is on backorder until early July.I don’t know if you’ve ever gone without a refrigerator for 2 months but when one is used to it being there, it is ridiculously inconvenient. The summation of what I determined from your customer support team was that I had 3 options that are policies that they say are set by you. 1: Wait another month for the part to come in. 2: I was offered 20% off a new LG refrigerator. 3: If I could produce the receipt then I could be given a new refrigerator.My problems with the above proposals are as follows: 1: I’ve already waited a month and cannot wait another month for a part that may or may not come in. I will be forced to purchase a new refrigerator from one of your competitors. 2: An equivalent replacement refrigerator will be another $2000 minimum. 20% of that is $400. I don’t have $1600 available to buy from a company that is doing a horrible job honoring their Warranty. As I said, I’d prefer to buy from someone else. 3: I know that the refrigerator was purchased at Lowes, I know that it was on or near Black Friday of 2013 but I do not have the original receipt from 6 years ago.I proposed 2 solutions to the problem, but the customer service supervisor said that she didn’t have authority to do either of the 2 options and only you did. I proposed the following: 1: Since the Tech determined that the compressor that LG sent was incorrect they would not Warranty their work. Since I have to pay labor for the installation as that is past the warranty period of 5 years, that is a problem. LG could warranty the work of their tech so I am not on the hook for when the part doesn’t work.2: The correct part (TCA35893202) is available through local appliance parts outlets and retails for around $279. LG could provide a voucher to the tech to purchase the part locally. This would be the quickest and most cost effective solution for all parties in my opinion. So if you could authorize my Option 2 promptly that would be fantastic. I am merely asking for a timely and correct replacement for a warrantied part.Now I spoke with at least 6 different supervisors. They are the 2nd tier of customer support. I have no issue with the first tier of support. They were all professional and as helpful as they could be and got me to the 2nd tier fairly quickly on seven of my ten calls. The 2nd tier of individuals however were the opposite. All I was given were first names so that is all I can provide. They were; Daniel, Brea, Jessie, Jem, Jessica, and Tyesha.Daniel: Daniel informed me that he would send an email to the parts guy Cyrus about the availability of TCA35893202 and he would call me back. That was early May and I never heard from him. Brea: She was generally pleasant but couldn’t help me any. She told me the tech would have to call the parts department to see if the correct compressor was available. (The tech did call and was told that the correct compressor was on backorder.) Jessie: Jessie appeared to be helpful and told me that he/she was going to send an email to Cyrus as well to see if the part was truly back-ordered. If it was, he/she could issue a replacement refrigerator (Which surprised me and I did not ask for.) He/she said I would get a phone call later… I did not, again. Jem: I’m not sure if I have the name right but she basically hung up on me and sent me back to the 1st tier people. They put me back through to the supervisors and I got Jessica. Jessica: I wasn’t particularly pleasant with Jessica as I was beyond frustration at this point. She responded by being extremely unhelpful and refused to walk through the notes of the previous 7 or 8 calls I had made. I told her what Jessie had said earlier about the replacement but she told me there was no Jessie in her office. She ended up telling me that TCA35893202 was NOT back-ordered and it was available but the tech had to order it. (The tech did call again to order it and was told that the part was still back-ordered.) I feel that I was blatantly lied to.Jessie: Imagine my surprise when I in fact got Jessie again despite Jessica telling me there was no Jessie. This time Jessie offered me the 20% off a replacement refrigerator. I told her that was not satisfactory, nor was the waiting until July for the part and that I could not produce a 6 year old receipt. She put me on hold… for a really long time until… Tyesha picked up the line and I got to re-explain everything to her. Tyesha: She just continually reiterated my 3 unsatisfactory options and told me there was nothing she could do and my only recourse was to write you a letter. So here I am. Should this situation not be remedied by my Option 2 listed above or a better idea you come up with yourself I will never be purchasing any LG product again. I will also never recommend an LG product to any family or friends. Although they are not particularly effective against your bottom line, these are my only options for recourse and I will pursue them endlessly. Thank you. Mark **

The range looked very nice when I first bought it, but the plastic inside the knob broke after a couple of months. There is no easy way to replace the plastic. I just redid my whole kitchen and its embarrassing that now, I have to use a pair of pliers to turn the burners on and off. On top of it, the cover on the oven door is falling apart. Im extremely disappointed. I expected a better quality from LG.

June 7, 2017 I bought an LG washer from Lowes. November 4, 2017 the bottom of the washer came apart. I called for a service tech to come out to service this washer. November 9, 2017 service tech came out and repaired the washer. I did one load of laundry and even that one didnt finish. The bottom part came apart again. November 16, 2017 the service tech ordered a new part. For the last week Ive been calling LG every day to check on the status of this part. Theres no such thing as customer service. I have been told so many stories. All I know is that I have a six month old washer that does not work. And I get to go to laundromat and do laundry. For one month this washer has not worked.

We purchased all of our LG appliances at Home Depot May of 2013. So far we have had issues with both our LFX31945st fridge and our DLEX8000v dryer. Fridge costing $3200 and dryer $1300 having an issue within the first 8 months of use. Seems crazy to me but thats not even the beginning of our frustration. Ill try to stay on topic with the dryer on this review. Our dryer initially stopped drying on a Sunday. When we called LG for it to be repaired, we were told to call one of their service reps to come and repair it which I thought was weird, that we had to do the legwork for their warranty repair. A&E was their contractor that we scheduled services with. The soonest they could come was Tuesday. They replaced the thermostat and it worked for about 30min then it stopped working again, of course after the tech left. We called LG and they said they cant do anything further until they receive the work history from the tech which could take 24-48hrs after the services were completed. They finally allowed me to speak with a supervisor after requesting it for the fourth time. The supervisor wasnt much better but after arguing with him for over an hr, he said he would have Dells come over on Thursday since A&E didnt have any apts. available. Which was a lie because we actually had A&E coming over that same day to repair our LG fridge for the third time that same day. When Dells came, they were already upset that they were requested to service it after another repair shop tried to repair so they simply confirmed that it was not heating and called LG to explain that it was broken. They argued and belittled their own service rep to the point he didnt even want to talk with them anymore. After he left I called LG again and they said they would have to set up another service call because Dells didnt change any parts, it was not considered serviced. Long story short, LG told me three parts must be changed in the appliance before it will be reviewed for replacement or refund. The tech must provide the work history to the proper LG phone number or it doesnt count. Us as the customer have to pay the price for LGs lack of organization and horrible processes. They scheduled a third service call for Sunday so it had been a week since we had a working dryer. A&E visited us again and changed the thermostat again. I confirmed that the dryer was working but I could smell something burnt. He said that was normal for the dryer to smell like that. I put a load in and started and told him to stick around for a few minutes to make sure it still worked. I also spoke to him about contacting LG to let them know whats going on in order to move their process along. He flat out refused to call them because of his experience with their customer service. He had another apt. so he left. Not ten minutes after he left it stopped working again. I called LG and again they told me there was nothing they can do until they receive his work history asking me to contact them to send it to them. What kind of company expects their customers to do their job for them? Ridiculous! When I asked them what they expect me to do until my dryer is repaired or replaced. They asked me if I knew what a clothes hanger was? They also suggested to let them air dry. Why would I purchase a $1300 dryer if I planned on letting my clothes air dry around my house or on a clothes line. LG is a joke. I spoke to the manager of Home Depot and explained my LG experience with him and he said he wasnt surprised I wasnt the first to tell him about there horrible service and he had spoken to them personally on behalf of us to get it resolved. He said he wasnt treated any better. Home Depots manager has been the only one that has helped us. Even though it has nothing to do with the warranty Home Depot gave us, he has offered to send us a dryer to use while we are dealing with the return process with LG which I thought was very generous of Home Depot. They actually care to keep our business and LG could care less. LG is setting up another appointment A&E to come out tomorrow so they can change out the same part for the third time to see if the third time is a charm I guess. LGs appliances might look nice from the outside but they dont function worth a crap and dont expect them to want to help you with them when they do fall apart. I would prefer to have no customer service then deal with their customer service. I wish they would take all of their appliances back.

Cleans clothes, water efficient and never clogged. Replaced one motor mount after four years. Handled large blankets and really dirty jeans well. Can be slow. Display codes easy enough to find on internet. Dryer stacking mounts a bit tough to find.

Few days after purchasing LMHM2017ST, we would hear a squeaky noise from the turntable when on. It seemed just slightly bothersome then and so live with it.A few months later, numbers on the touch keypad stopped working one by one. Now most of them dont work. Also many other buttons are not working. The fan and light buttons are also not working causing these features not be available anymore. Next, another issue cropped up - the microwave switches on, on its own, as soon as the door is opened. So there are now multiple problems in a short duration of gentle use. I called LG customer service but they offered to send someone to fix these issues for a charge of $185 + tax. They would give only 60 days warranty and only on the services performed. They will not guarantee on anything else. It seems they know that there can arise even more problems in future. I bought this microwave because it looked good but other than that it turned out to be a crappy and expensive unit (over $500). I will not buy anything LG in future.

I purchased a $1,200, top of the line LG, in September of 2009. November of 2011 the machine came up with an error code of 1E, which the manual states a water inlet valve. So the part was replaced. Guess what? That wasnt the issue, so I contacted LG, and they had me go over some troubleshooting over the phone with no luck. So they gave me appliance repair centers that only deal with LG. To make a long story short, after having 2 parts swapped out - one was for $91.00, the inlet valve was $54.00 and another $91.00 yet to be paid to the appliance repair guy. Oh and I forgot about the computer board (which only has a 5 year warranty) was replaced - I have a $1,200.00 dishwasher that does not work!LG called me to say that they will prorate it by giving me $676.00. After all that was put into it, that comes to $440.00 and I have to send mine back. Hmm. I told LG that this is unacceptable. Her answer, Well sir, its a man made product, so I laughed in which I replied, So if I purchase anything from LG and it craps out after 3 years, I am supposed to just accept that Oh well! Its man made? My fellow consumers out there, beware. Life is not good with LG.

The ABSOLUTE WORST company and customer service!! I purchased a French door refrigerator in May through JCPenney. I also purchased the extended warranty. Five months later the refrigerator showed an error code - dhF. I called LG and they sent a serviceman who walked in the house, looked at the code and said he did not have the parts needed to fix it. I asked him how he knew what he needed without opening the refrigerator and he stated that it is a problem that LG knows about but continues to sell defective equipment anyway, they just sent someone out to replace parts. Needless to say, I was not happy. I called JCPenney who pushed me off to LG and have spoken with a total of 11 different people, all who have done nothing to help me. I want the refrigerator replaced. Thanksgiving Day, it stopped working altogether and we had to scramble to get coolers and buy a small refrigerator to place some food in. Today, the day after Thanksgiving, all of LG supervisors are on extended break because of the holiday. DO NOT EVER purchase anything from this company. It is criminal that they sell defective appliances and know about it. All they care about is the bottom line. If there was a choice for 0 stars, that is what they would be rated.

I bought an LG Range model LRE3981ST from Home Depot in February 2011. On July 2011, I noticed rust spots on the front door of the range; I called service and booked a tech to come out. After waiting for an hour (and now late for work), the technician called me and said he did not have approval for the service call, and it will be a $75 charge. I was also asked why I didn’t read the service contract, so I told him not to bother to come out. I called the customer service and pulled it out of them that there is a service call fee of $75.00. I called Home Depot and explained the situation. They said they will give me the $75.00 fee back on my credit card, and to go ahead in booking an appointment. I tried today (August 10) to make an appointment. LG said to call back on August 15 since they will not show any available appointments until that date. I was also told that rust spots are not covered. Why did I pay for an extended warranty? I will now never buy another LG product again.

We bought a $2500 stainless steel model # LMX 5307465/00 LG refrigerator at Home Depot which has had two issues in less than one year with the ice maker. Luckily, the water that leaked onto our wood floors did not completely damage them but we wanted a new fridge and were told NO. I think the customer service is lacking as it took over 4 days to get a repair person to our house and we ended up throwing away all the food in the freezer because it was ruined due to the refrigerator issue. I will NEVER buy any LG product ever again!

Refrigerator drawer slides, cracked plastic on drawers, broke door hinge, broke all within a few months. This unit is used lightly. It is just cheap junk. Parts for this unit are so expensive that it would be more economical to buy a new refrigerator, definitely not lg. Of course nothing covered by warranty. The damages are everyday use. Not covered.

Bought new LG dishwasher at Sears, not knowing there was a service bulletin on this particular machine concerning a door design flaw that caused a leak. When ours started leaking shortly after the warranty expired, LG wouldnt do anything. Customer service was rude, confrontational, and borderline belligerent. We were unable to get the dishwasher to quit leaking without spending more on it than it was worth, so we yanked it and replaced it with a Whirlpool. It works great. We will NEVER buy any LG product ever again.

Barbara of Mountain View, NY, I couldnt agree with you more. I also had to deal with Willie at LG! The stove was part of my kitchen remodel. Within its first year, the entire motherboard had to be replaced only after they tried to replace a segment of the board only. While the repairman is installing the new board, he notices the oven door has unnoticeably come out of its frame at the bottom and decides to tighten it and alert us to that fact. In its 3rd year, while baking, all we heard from the next room was glass exploding then glass raining onto my new hardwood floor. After picking up our jaws in disbelief, we quickly snapped several pics of the damage and sent it to LG along with the original sales receipt. At first they wouldnt pay for an investigator to come out but then did so. The investigator turned out to be some subcontractor Joe Schmo who took 2 pics and then left only for Willie to tell me that the board had decided that this was not the fault of the stove but mine! We were left just completely disgusted by their demeanor and their so-called internal investigation with their engineers, not to mention their lack of concern that anyone could have been hurt. So LG products of any sort are now on our boycott list.

Updated on 5/17/2021: My previous review (Feb 2021) stated 3 repairs within 3 years. My gas oven (LRG 3193ST) will not maintain temperature. Taking 90-100 minutes to cook a pie (45 mins). We had a new oven replaced by Best Buy within 1 month of purchase (August purchase, November install 2017) because the display would not work when installed. We have had the ignitor replaced 2 times in the last 2 years (July 2020, Feb 2021) at our expense because they stated our warranty was expired when contacted first time.I received a call after my previous review (2/2021). The gentleman stated he would work with us either on replace or money back. But when I stated it was currently working due to repair the previous week, I was told he was unable to help us. The oven no longer maintains heat AGAIN only 3 months after repair. I tried to contact LG via phone and a recording state they were overwhelmed with calls to try again at another time. I tried a private message with no response. I AM A FRUSTRATED AND UNHAPPY CUSTOMER.Original review: We purchased a complete LG kitchen package August 2017. They were installed in November 2017 when kitchen was finished being remodeled. When turning on the oven the burners would work, but oven would not turn on. They stated it was the circuit board and a brand new oven was brought in and installed. In July 2020 the oven would not maintain temperature, at times not even turning on. Since it was not covered under warranty, we called a repair company to come in.They replaced the igniter. Starting in January we had the issue again. The oven would get up to heat then turn off leaving food completely uncooked. It would occasionally heat up and maintain the temperature but became so unreliable we rarely used it. Yesterday, February 2, I tried to cook dinner, the oven went up to temperature and then cooled down immediately. I turned off and tried again, the oven refused to heat at all. We now have another repair service call. It is getting expensive and the oven is so unreliable that I would not recommend an LG gas stove/oven.

On June 28, 2020 I noticed my fridge was not keeping things cold. I called a refrigerator repair company and it turns out my compressor went bad. I have only had the fridge for 5 yrs and 3 months. I called LG customer service on June 29, 2020, and was told they would replace the part but wouldnt pay for the service. It is going to cost over $600 to have the compressor replaced. I did some additional research and it appears LG has a problem with defective compressors. In fact, there was a lawsuit filed against them for this very reason. I asked to speak to a manager about the repair cost and Vergie refused to transfer me to one. She also would not provide the name of the manager that said they would not cover the repair costs. Its not like I asked for a new fridge, I just want them to pay for a problem they know they have. This will be the last time I purchase a LG product!

Bought the LG LFC24786st from Sears exactly 3 years ago this week. At the 1 1/2 year point the motherboard and fan needed replacing. Really WTF, a year and a half. Oh well, it was under warranty. Yesterday it happens again. Right now the fridge is sitting at 54 degrees, the freezer is warmer because we had to remove everything. Really now, 2 motherboards in three years plus the Sears extended warranty is no longer any good because of the closing even though I still have 2 years left. This is really looking like LG Lemon fridges are not the way to go. I see from above that its not so much a model of the fridge but the make that keeps breaking. Ill tell you something, this is hitting the internet big time. Im frustrated, pissed off, and right now... fridgeless.

Less than 2 yrs old LFXS24663S stopped working. Lost $300+ of food. Luckily I had purchased the extended warranty. After a week of looking the warranty company cannot find anyone to do service so they issued a credit for me to purchase another refrigerator. So I am getting a different brand. Never again get anything LG. It seems like the controls are messed up or are out of calibration because the compressor is working and there is Freon in the system. But it is about 20* off on the fridge and 40* off on the freezer. I see many people with the same issue.

DO NOT BUY LG!!! We purchased an LG French door refrigerator in early 2016. This was a $2500.00 model but we thought we were getting a quality product. The cooling system completely died in Dec. of 2018. Less than 2 years out of this refrigerator! We immediately called LG for service. 3 weeks later and 5 canceled service appointments later we have yet to see a repair technician or have any resolution to this matter. I have spent countless hours on the phone with both LG and their service company AE. Both have given me endless runaround and not been able to tell me why all of our appointments were canceled nor find a technician to service us. BUY ANYTHING BUT LG. HORRIBLE PRODUCT. HORRIFIC CUSTOMER SERVICE!!!

Have this refrigerator for about 2 years and it has quit cooling twice in fridge and freezer. Getting repairs seems to be a big problem as LG says cant find technician in my area. One service provider says we will not work on LG due to complicated process and has gotten only 1 out 7 to work after replacing compressor. LG says to wait several days for them to find technician.

I purchased all brand new LG appliances when we bought a new (to us) home four years ago. In the past four years I have replaced the washer door 3 times due to cracked Lexan plastic washer door covers. I just noticed the dryer door is cracking. These cracks originate at the pull open handle and increase in length until the Lexan comes apart in ones hand. I have emailed LG US customer support several time and they simply tell me to call a service provider. Suffice to say I will not be buying anything else from LG.

We purchased LG french door refrigerator LFXS29626W from Home Depot on 11/17/15 for over $2000. We loved the refrigerator until 9/14/18 when we discovered the refrigerator was not cooling, the ice maker not working, the freezer not working, and food in the freezer thawed. My husband spent many hours on the phone, only to find nobody willing to service LG refrigerators. Upon reviewing the horror stories experienced by very, very many other owners of LG refrigerators, we decided to simply cut our losses and purchased a new Kitchen Aid refrigerator from a local family owned store. Our over $2000, less than 3 year old LG refrigerator will be going to the recycler.It is most disappointing to see LG show such lack respect for their customers who have spent their hard earned money on this product. It seems apparent from all the reviews that LG has known for sometime that their product was defective, but where is their effort for correction. We will not ever purchase another LG product again and have advised everyone we know of our experience.

We paid top dollar (over $3000) for an LG Linear refrigerator in June, 2015. In March, 2018, it began making strange clicking noises so we got online and followed some tutorials about how to fix it. Nothing worked. We had a repairman come and he had to replace the control board and fan, at a cost to us of about $600. Now here we are in October, 2019 and it’s doing the exact same thing. We are looking at having to replace both exact same things, only this time it will cost $690. We could have bought a new refrigerator for what we’ve spent on repairs in the past four years. I will never buy another LG product. Maybe the company will see this and offer some compensation, but I doubt it. It’s infuriating!

I bought a LG Refrigerator with Linear compressor on 2015 and last May 12th it stop cooling, I called LG service support and they told me one Technician will be checking the unit on May 25th, I had to be off from my job 1/2 day and the guy never came, I called LG again asking what happens with the tech and they has no explanation why the tech never went to check the unit, they asked me again to wait 3 to 4 more days so they can try to find another repair shop locally and suggested if I can get one close to my area they will pay for the parts and labor.I found one repair shop with a open appointment for the next day and after I called LG to confirm the appointment they denied the Sears shop because they has to pay an additional amount for their first visit, I had to wait 4 days and today called again and they says I have to wait 3 more days because one of their shops rejected the order??? This is ridiculous. Why customers has to be dealing with this kind of incompetence, 2 weeks without a refrigerator with children at home and with this pandemic forcing us to go to the stores every day is not what I was expecting from the LG company. 2 weeks later and still I have no solution for repair this refrigerator.

I bought an LG French door refrigerator March 18, 2015. Within last 8 months I have 3 repairs (freezer unfrozen), now the issue is coming over again. I called LG customer service 4 time on yesterday total use about 3 hours. They said they will sent someone to check the ref and I called at 6pm to double check and make sure the appt has set, they told me the appt was confirmed. Then I take a day off wait for it. Today, no one show up. I called LG customer service again, they told me no one set up any appt for me on yesterday and they set up another appt on next Tuesday. I have to take another day off, wait for that. And same issue has repair 3 time, still has problem. DO NOT BUY ANY LG PRODUCTS. THEIR WARRANTIES ARE JUNK. CUSTOMER SERVICE IS NOT THERE TO HELP YOU AND LIE TO CUSTOMER!!!

Our family purchased a LG refrigerator four years ago. The refrigerator retailed for two thousand dollars. We started to have problems with the unit after two years with ice build-up on the back. After contacting LG they told us to defrost the fridge. We did that every four months as needed. Now after just four years we woke up to the refrigerator at forty degrees and everything melted in the freezer and now all the food has gone bad. The last refrigerator we owned lasted fourteen years when we gave it to our son still working. Today we spent literally five hours on the phone with service and tech dept. until I wanted to cry in frustration. I never have been through anything like this in the sixty years I have been buying appliances. I cant believe I chose this experience when shopping for a home appliance. But still do not think this is right in any way.

LG WM3987HW purchased 11/28/2011. It collect dirt around the gasket because it is some problem with drain and also has terrible smell, very poor ventilation cause mold. Use different cleaners to clean gasket but some places under gasket impossible to reach and this dirt attach to clothes during washing cycle. Have 5 years warranty. Try to get technician but they told me I just have to clean dirt. Never have this problem with top load machine.

I bought LG refrigerator December 21st 2018. After having it for only 5 months, the water dispenser started spitting out water by itself. Contacted LG and they send a repairman try to fix it. 2 weeks later it started spitting out water again multiple times and multiple times cleaning the floor so none of us will slip and fall. My husband contacted LG again but they had him transferred from different customer service (which by the way customer service is overseas). I wish I had read this review prior to purchasing a new refrigerator then I would not have to go with the hassle and wasted my money. Will not purchase LG appliances ever again!!!

LG LRG4115ST - So I kept hounding them about my range knobs turning easily and not being able to find knob covers. They finally send out a tech to see what he can do, when he called, I told him what was going on and he tells me he has replacement parts as part of a recall. Why would they not notify anyone about this!

It has new technology than my previous fridge. I also enjoy the experience that I have gotten out of it thus far which is honestly the best experience I would say I have ever had with LG appliances. I really enjoy the purification of the water because I live in the country off well water and it seems to help lessen the taste which I really enjoy with this new LG fridge. I like the app that is available as well as how durable the fridge is, I greatly appreciate it.

My LG clothes dryer (model #DLEX5170W) stopped working during my first year of ownership. That was just the start of my problems. Getting someone in customer service @ LG was another part of the problem: they put the burden on you and told me I didnt have enough electric power (I had plenty) & had to hire a certified electrician and get more power. The electrician (at my cost) said I had plenty of power. Called LG back and they still had me jump through hoops but finally set up an appt. with Jimmys Same Day Appliance to come to my home one afternoon, LG said, between 1 and 7 on a Friday. He never showed and never called. (I have caller ID, so I know he never called)! What a waste of time. LG set up a 2nd appt. for the following Monday with the same guy/co. to come between 11-3 and at 12:30 he called to say his daughter fell at school and hurt her arm and he was going to the hospital and doubted he would make it today. At least this time he called. I called LG....another ten to twenty minute call, and requested a different service tech, and got one for tomorrow between 1 and 5 pm. What a nightmare. Had I known LG products break down during their first year and that customer service is so difficult I never would have bought their product! Never will again!

We have all LG kitchen appliances, less than a year old. The fridge is making a horrible loud noise. It sounds like a motor blade is hitting into something. LG keeps telling us that there is no one in our area to come check it, we live an hour from the Chicago area. The noise is getting louder and after researching we read it might be Ive build up or the defrost system. Im worried the motor will overheat and go out. They keep stalling, we just got an email that they cancelled our service call, but we never had a service call scheduled! Please help.

When I bought my house 2 years ago we purchased all LG products. When I say all I mean ALL! Televisions, sound systems, wall ovens, dishwasher, water, dryer, cooktop, fridge, DVD players and EVERYTHING. From the beginning I have had a small leak at the bottom of the washer door. The technicians have been out several times but they say it is a known issue on the LG doors. Apparently even 1 piece of dog hair can cause it to leak. I try wiping the door down every time but that works intermittently at best. My mother has a Whirlpool and several dogs and she never has an issue with hers and only wipes the door when she cleans the washer once a month or so. Needless to say having to keep a rag in front of your washer is extremely frustrating, but what really got me was the customer service.I say customer service but it is really a complete absence of it. When I called them about the issue and that the techs say it is a known issue they claimed my service company was not a factory authorized provider. (They are the largest appliance dealer in the state and only service what they sell because their techs are all factory trained and authorized.) So, I ask them to schedule a visit from their factory tech. 1 week later they email me the contact info for their supposed factory service company. It is a computer/IT company that only services phones and computers! When I called LG back they did not understand why their factory service center outdent work on the washer. So I asked to speak to a supervisor.Sorry for the run on but the supervisor conversation deserves its own paragraph. From the beginning he made it clear he did not care a bit. I explained I had had the service company out several times and it is a design flaw. He disputed that and I explained the techs say this is a common issue they get called to look at. He informs me we are not talking about anyone elses washers but mine. I explain I have over $10,000 worth of LG appliances and this is the one giving me trouble. He tells me since it is out of the year manufacturer warranty nothing can be done. I recommended a 50/50 split on the purchase price for a credit towards the new washer I have to buy. He said they wont do anything and this is not their problem and then hung up on me.Stay away from LG products completely! Even though a few work well, (their wall oven is awesome), the customer service is absolutely horrid. I have never been treated so badly by any company before, even for issues with inexpensive items they at least are courteous and polite, regardless of the end result. LG will be laughing all the way to the bank after you buy your inferior product and we are probably lucky they even bother to answer the phone. Then again, not being able to reach them might actually leave you less frustrated than getting a hold of them.

My LG French Door Refrigerator/Freezer after 4 years has stopped cooling. As a result we have lost everything in the refrigerator, which is in excess of $600 worth of groceries. There was a class action lawsuit filed in 2020 due to LGs faulty compressors which many people have been impacted by. This was a $2,400 refrigerator that didnt even make it to 5 years and many people share the same stories. I do not trust this company and will refrain from purchasing any appliances from the brand moving forward.

In the first week, ALL of the wheels broke off on the produce bins. The ice maker stopped working 3 months later. The frostless freezer always has to be defrosted. This was from the beginning. DANGEROUS!!! Yesterday I smelled a very foul odor. The light inside failed to turn off when door closed. It caused food to cook on the top shelf. The cover had melted off. The bulbs were impossible to unscrew. The plastic lining was already smoking and starting to burn. I did burn my fingers taking it out. There is absolutely no light at all and has very damaged interior.

4 weeks ago I purchase LG refrigerator Model LMXS28626S/04. It stopped making ice so I called the warranty department for LG because its only four weeks old, I had to hold for over 40 minutes to speak to a live person that was not able to schedule a service call because they did not have anyone available and it will take over a week for someone to maybe call me, No one has called me back, I was told they had no one available in my area so they would have to send a non LG tech out to try and fix it but can not let me know when they will be able to come. Customer service was RUDE!

We bought a WT5070CW washing machine a couple years ago. Within a year after purchase, we noticed rust forming where one pours bleach into the machine. We dont use bleach a lot, nor are we excessively hard on the machine. It has continued to get worse and now the inlet cup is pretty much ringed by rust. It is very unsightly, and we know this shouldnt be occurring.

Purchased an extended warranty on March 14, 2017 for my LG refrigerator for $375 through Assurant which LG told me I had to go through to get coverage. LG contacted Royal Electronics from Bunnell Fl. to service my refrigerator. R.E. phone #386-756-1775. R.E. contacted me to set up date to come to my home to look at my refrigerator. R.E. did show up but only after cancelling the first appointment and showing up a week later. The service repairman was very friendly but came completely unprepared and was ready to walk out the door when I brought it to his attention that he hadnt even checked the ice maker, which was one of the main reasons he was there. The other was the water inlet valve in the back of the refer. Jumping ahead repairman said he order the parts but that the refer was old (7yrs) and I might not be able to get all the parts for it. Sad.Im waiting almost two weeks and hear nothing from R.E. I call them back and they say they cant get the ice maker anymore (no longer available). I went online and found the part myself at repairclinic.com. I called R.E. back and said they could get the part from repairclinic. R.E. told me they only order parts from approved suppliers through LG. I called LG and they said they would authorize the purchase, and let R.E. know to go ahead and order the parts. In the meantime Im still making phone calls both to R.E. and L.G. really getting nowhere. Assurant has already charged my credit card twice ($250 now), and nothing has yet to remedy my broken refer 6 wks later. R.E. never calls back and I always had to call them.Collette from R.E. told me the part was on its way but she didnt have a tracking number and that we would just have to wait to hear from her again. She told me not to call again because she would call me (that never happened). So now after at least two working days on the phone, on hold more than half the time, I decided to cancel my insurance policy. I call LG and they said they would charge me $100 and refund the rest. They said this was to pay for the service call to my house by the repairman. I received really no service at all, and Id be a fool to keep playing phone tag with two companies that obviously have no intentions of making it right. I believe R.E. was being spiteful that I went above their heads and found the part I needed from another company. (Prior, R.E. insisted to me that the parts could no longer be obtained because the part was no longer manufactured.)They just did not want to do their job and thats incompetence as far as Im concerned. What a win fall for R.E. All the repairman does is show up and he gets paid. LG should refund all my money for the trouble I have been put through. A refrigerator that cost me about $2400 should last (in my book) at least 10 yrs before something goes wrong with it. LG mindset, its time to buy a new one in 6 to 7 yrs. What a shame and what happened to pride in the products we buy in the USA? Wasteful! Wasteful! Wasteful! I shall go on to order the parts myself and try to repair my refrigerator. What happened to the days when you would call a repairman and he would have the parts in his truck and hed fix it right then and there?

Have only had the fridge for just over 5 years, and already the compressor has failed. Came home to water all over the floor. All the food in the freezer had to be tossed. Tried calling LGs 800 number, and I got Craige, their automated whatever you want to call it. When go through his questions, you get disconnected. Tried calling 4 times to actually speak to someone, and every time got Craige. I guess LGs great Linear Compressor has a 10 year warranty, but Im looking at over $500 to have it put in as only the part will be covered. I wish I had read reviews about this horrible compressor when I was purchasing this fridge, as I would never have bought it. But Im like so many others and will have to get it fixed since it cost so much money only 5 years ago. Just sad LG cant make a reliable product. What makes me mad is they know about their failing compressors and arent doing anything about it with their so called valued customers.

LG French Door Refrigerator was moved to new address and wouldn’t come on at all. I figured it was the cord, got pulled or something of that matter. I called to inquire on warranty and set appointment for repair. The place it was purchased gave me the number of the repairmen and the repairman showed and said he was not certified to work on LG, call Sears. So, I called Sears and they offered a warranty that would cover all repairs and services for $274, actually $300.00 after tax. They set a 2nd appointment, they show and tell me that $900+ in repairs and I only have $500.00 worth of coverage. I questioned the repairman that warranty was to cover all repairs/pans underneath and the ice maker, which is funny because it is not hooked up to water for ice. I guess he has some spirit that will tell him and guess what, it needs a new cord. I had Sears email the so called extended warranty. It only covers $500.00 toward repairs, or $500 credit at Sears, or I can have my $300.00 back. Wow, this is service that says to the consumer, I will sell a warranty that sounds great but the actual warranty covers LG for selling a $2,000.00+ fridge that is only worth $500.00 maybe and that is only when it is under 2 years old.

On 10.01.12, I complained that our LG Front load washing machine model no. F 1056LDP was not working. The service person came and spotted that panel wire was cut and told that the panel was out of stock. After a gap of 15 days, he came and changed the wire and left without checking due to current failure at that time. He assured that he will come after half an hour when the current comes to check the running of the machine. We paid Rs.500/-to him even though the machine was under warranty. But the machine was not working even after changing of wire. So again, we phoned to M/s. Golden Enterprises, Chennai-60 but nobody took the phone. Even after 20 days nobody turned up to rectify the machine. Again, we spoke with LG Customer Care and registered a complaint. But then also till date no one came to even see the machine. Due to this we have suffered a lot and it is really a mental agony after having spent Rs.20,000/- on the machine. We do not know where to complain about the irregularities in the services of LG company. It is very disheartening to note that such an esteemed organization has failed to cater to the needs of a customer.

Cheap Plastic part. I have a three year old LFXS29766S LG Refrigerator. About 90 days ago we scheduled a service call with LG to replace the water and ice dispenser assembly ACQ85430259 which had cracks and other damage to the plastic. This was not warranty, we paid for the part and the service. About a week and a half ago we noticed that some of the plastic had crumbled away again for no reason we know of. We are an older couple with no children or teenagers that might be destructive. We called the infamous LG support number and at first were told that the part would be covered by the warranty on the part, not the warranty on the refrigerator. Since then we have been getting the run around. Phone calls and explanation in each call. Three days ago we got a customer service rep in Ohio and not Bangladesh. She said she understood and would expedite the situation and someone would call us. Never happened. I called again and got Bangladesh again and after painful explanation she said the part was out of the 90 day warranty by 5 days so we would have to pay for the replacement. I explained that I would never pay for anything from LG again. Instead I will post pictures of the problem all over the internet to make people aware of doing business with LG.

Purchased an LG side by side refrigerator in October 2016 with an extended warranty. Last week 7/20/20 I noticed a warm freezer and warm refrigerator temp. I called LG to schedule a service call and was told August 4 was the next availability. Also was told that was the best they could do. I researched area authorized LG repair and found Sears appliance repair. When I called they had told me July 28 was their next available date. I called LG back to let them know, I was told that dispatch could not be changed even after I found the earliest available date from a factory authorized repair center. Sears told me that warranty would have to be submitted directly to LG by me after repair and bill was taken care of. Sears was great. They came earlier than expected, had the parts on the truck and all was fixed in a couple of hours. We paid the bill and contacted LG for warranty claim. Not only was my wife put on hold for hours when asking for a supervisor, but when a supervisor finally connected we were vehemently denied any warranty. The reasoning was that the company they dispatched did not do the repair. When I explained the situation I was told I should have received a repair work order authorization number by the dispatcher for Sears which I never received or was told about. I also suggested that I pay for labor and asked if LG would at least pay for parts (which I still have) and again was denied. Roughly $550 in parts, $450 in labor and it looks like I will be handling the full amount with no resolution. I do not understand why LG did not help better in this situation. I found that these linear compressors have a high failure rate, have multiple class action lawsuits working against LG and poor customer service help from the start to help me rectify this problem. I just do not understand.

I bought this LG Gas Slide In Stove Model LSG4511ST from Home Depot online on Feb 17, 2018. Within a few weeks of barely using it all five burners on the stainless steel stove top were corroding with rust. We just spent a ton of money remodeling our kitchen and were excited to get our first and new Slide in Gas Stove. Well the nightmare began. We contacted Home Depot and they referred us to LG. Home Depot wouldn’t speak to us. We paid $1300 for the stove. After many calls, chats and emails to LG customer service and their executive office they replaced the entire SS stove top and all five burners after SIX months of hell with them. They didn’t show up, excuses, no response to emails, no call backs - HORRIBLE company. Then within a short time after they replaced parts it started corroding AGAIN around ALL FIVE burners. The calls, chats, emails to LG started again and this time they don’t respond at all. I tried Home Depot also and they will not take any responsibility. Nothing! I am sitting here with a defective ugly stove in the middle of our brand new kitchen. I am now forced to sue them. I filed a complain the US Bureau of Consumer Goods a month ago, was assigned a complaint number and “investigator” name and email and they don’t respond either. I have tons of documentation of this nightmare and photos. The icing on the cake is I wrote a review for the stove on www.homedepot.com and they “rejected” it. They didn’t want the public to know the truth about a product they sell!

The look of the refrigerator was pleasing. Particularly liked the ability to get both water and several types of ice from the door. I also thought the look of the refrigerator was appealing. The way the freezer was designed was horrible though. There was not enough room and the drawer was very flimsy. Likewise, it was difficult to share, like in a roommate situation. But liked the way it was designed with a gun metal-like sheen to it. It was extremely deep and didnt look like it would be hard for a short person to make use of the shelves.

Firstly, the first refrigerator that I received in September, 2018 did not work at all. The Brick replaced it with the floor model until they could order me a new one. Initially, the whole scenario was a nightmare for me. It is all good now except for the fact that the stainless steel is always streaky, no matter what I use or do. It is very frustrating. I have tried almost everything, including the wipes, vinegar & water and just water and cloths. If anyone has any ideas, help! I am thinking it may be a poor grade of stainless steel. I am disappointed with the finish on the stainless steel.

Was fortunate enough to buy our LG refrigerator at Costco, because after one year and two weeks, it stopped cooling in both the freezer and refrigerator. After telling LG phone tech that we have lots of food which will spoil if not cooled/frozen, they arranged to have a service tech call on us in 6 DAYS. What a joke! Costco Concierge service was great, but they seem to be at the mercy of LG technicians for service scheduling.

Purchased LG LFXS29626 refrigerator in mid-2015, the people at Home Depot were swamped with calls today. “It’s been like this for 4 months” she said. The Samsung and LG fridges made from 2013-2016 are all failing at an alarming rate, and any retailer that carried these disasters are feeling the backlash. The compressor on mine failed at 3yrs and 2 days exactly. I had purchased a 3 yr warranty, which including the 1 year from the manufacturer but doesn’t mean 4 years total. It’s still 3 yrs total. The first line of customer service with Home Depot refused to help with anything, but as most of us have done recently, we had to escalate to her supervisor. Credit where credit is due, Sup honored the extra few days and bailed us out of an $1,100.00 repair.Your mileage may vary but my compressor (the “New” Linear Compressor, guaranteed to last at least 2 years) failed along with the start switch block and a micro leak somewhere in their new closed-loop Freon system. But here’s where the issues started piling up: there’s no compressors in stock anywhere in the US. They’ve been failing at such an alarming rate they can’t be found. And to make matters worse there is no evidence whatsoever that LG’s engineering team has made any changes to the awful design of this piece. Their materials are pitifully weak and often just pot metal, their quality control/fit is ridiculously sloppy, and their whole concept of parts design is a disaster.My neighbor has one, purchased in January of 2015. His failed around last Christmas so we were biting our nails wondering when ours was going to let go. You can set your watch to it. We have 7 people in the family, and nobody is geared up to help us. The failures are just too chaotic. Home Depot has a 10 cu. Ft. loaner (a very small 3’ college dorm size), but it stays lent out due to the recent crises. I threatened to just buy another large fridge, this time one that would last like a Whirlpool - then return it. But they’re wise to that one. The new policy for fridge returns is 48 hours. Same for Lowe’s, Best Buy etc. After all, why should HD have to pay and compensate customers for sloppy Chinese imports that we keep gobbling up at a fever pitch?A call to LG revealed there’s nothing they can do for me even if case is escalated, so it’s living out of a cooler chest for the next 3 weeks. The service tech that came to the house noted that it would indeed fail again. He was working 10 calls that day, and 7 were either Samsung or LG refrigerators. And all of those were the compressor. He knew what my problem was before he walked in, but verified it anyhow to make it official. He and I discussed the “good” fridges for future reference: 1) Whirlpool (said he rarely has issues with those), 2) Some Kitchen Aids (watch out because LG makes some of those) and 3) Kenmore (watch out again because sometimes Samsung makes certain models). 4-**) SubZero and all the high-end units, but they still fail through the complexity of design. He’s been doing this for 7 years, so he knows.But we Americans are such suckers for flashy stuff. Like $7,000.00 internet refrigerators, a 20” LED color display, LED lighting with 4 doors, 2 icemakers, shiny black finish, two freezer doors, doors within doors for the fridge portion, stereo speakers, cameras inside the fridge to see what’s inside while you’re at the store with the cell phone app. And we love to impress our friends with a huge shiny expensive fridge. The kind that are designed to break in 3 year cycles.We rotated food to an old Kenmore circa 1982 that’s still running like a champ since we bought it 40 years ago. Not too big but it helped. Shelves are broken and doors squeak, but it still gets ice cold. No people, they don’t make them like they used to. And certainly no one cares one way or the other. It’s like buying a Mercedes; you’ll get little sympathy from anyone when it breaks down on the interstate. Especially the dealer. I’ve heard more ramblings of a class action against LG and Samsung of late than any time before. I’d keep your eyes peeled.

Purchased a front load washer model WM2455HG and dryer set with stacking bracket 6 years ago. Washer makes a terrible grinding noise and stops spinning, rocks, and starts grinding etc, etc. Have tried to get a repair person to look at it. When I tell them its a LG they laugh and suggests I just purchase a new washer. I have the dryer that stacks on the washer, now Im being told that theres no LG washer that is compatible with dryer stacking bracket, that Ill have to buy a new washer and dryer. Called LG, they dont have a clue. Was told to buy washer, if it dont work, to return it.

We purchased the LSXS263265 refrigerator a year ago and it has already stopped working. First the freezer went and leaked all over the kitchen hardwood floor and then an hour later the fridge stopped cooling. Beyond disappointed in this brand. We bought this model due to the extra large capacity but unfortunately the product just did not last.

We purchased an LG microwave in December 2012. We have had nothing but problems with said appliance. If you put negative comments on their website, they cut you off. We currently have no microwave because it stopped working again and the earliest someone can come is September 16, 2013. You can be assured that we will never purchase an LG appliance again.

Total piece of junk and I will never buy an LG appliance again. $2000 fridge ice machine then the main compressor failed within 2 weeks of each other. Didnt even bother to try a costly repair so had it hauled away and bought a competitors brand. After some research, apparently this is pretty common with LG refrigerators. LG should be ashamed at making such poor quality equipment.

Like many others, spent > $1000 on a top loading LG about 3 yrs ago. The control board broke in the first few days, and it took a few weeks to get it fixed. It was also recalled. These were ok, I can understand sometimes things break, and they fixed these with minimal hassle (although it was a long wait for the part when the control board broke). However, now Im POd. After about a year, small spots of rust around the bleach dispenser (dont use bleach), now that rust has progressed and it is also rusting around the bottom lip of the tub by the soap dispenser. I have an extended warranty, but this isnt covered because its cosmetic. The store has asked that we try to get LG to help with the parts and labor (their warranty for these issues is 1 year). Well see... This is the 4th washer Ive owned over ~30 years, and it is the only one to rust.

I love my LG Inverter Linear refrigerator that I bought last year. But yesterday, I went to fill a glass with the water dispenser, and it wouldnt SHUT OFF! I had water everywhere. I had to lock the system and now the dispensing light wont turn off. Im disappointed that this has happened when the refrigerator isnt even a year old. Im hoping this isnt going to be a problemed appliance.

I purchased this refrigerator at Home Depot in Stroudsburg, PA in October of 2011. Its a good thing I also purchased an extended warranty. This piece of junk stopped chilling several times. I have had several repairman but the same thing keeps happening. Now Home Depot sent me a check for $900.00 rather than replace the unit. What can I get for 900.00? A mini fridge? I hate LG and Home Depot.

This is regarding open ticket which has been going on since December. Dryer is still under warranty, it was purchased in August. It does not dry correctly, get flow sense and D80 error message. Per LG request, we serviced our exhaust system and checked all the ventilation and house flaps, duck ductwork etc. Twice. Proof can be provided. All is fine on the house side. Error messages happens even with dryer is not connected to the house, which rules out the house. Its a new construction as well. Triangle Appliances has been working on the dryer since then and replaced everything LG has asked them to. Still not working. As of yesterday, Triangle Appliances deemed it unrepairable per their expertise and written proof of that will be provided. LG refuses to replace it and says there is nothing else they can/want to do regarding repairs. LG is under warranty obligation and refusing service. Please forward this to the right department, for resolution or we will be taking legal action. Also, let me add that the only LG technician available in the area (Durham, NC) was incompetent, not professional, rude to my wife and showed up without parts (he did check they were on back order) and blamed us for it. This is why we ended up working with Triangle Appliances, LG approved, and they have been great.

My wife complained to me since day one about the washer, but I didn’t listened. But on until I washed clothes I found out what she was talking about. The washer creates air pockets with shirts, bed sheets, and other clothing which cause some clothing not to get wet at all. We were more happy with the front loaders but decided to buy my wife a new set. Big mistake. Sorry but I would not recommend the washer. Youll regret you bought it later. Good luck.

HATE this machine. I have never done a load of wash where the error light didnt come on for unbalanced load. It even comes on when doing the tub cleaning with no clothing in the tub. To get a load done it takes hours cause when I go to check the error is light up, so rearrange, start again.......This happens two to three times. Ive tried loading the wash around the edges, in the middle, etc. NO luck. Wish I never purchased this machine. I feel Im stuck now cause it wasnt cheap.

I have tried to communicate with LG several times about the seriousness of my new washer turning itself on. They say it is not a manufacturer defect. And that they will not fix the problem. Do not buy LG, I purchased a new Samsung dryer the same day as washer and regret not buying the Samsung washer.

LG gas stove LRG30355ST - I bought the stove model above in April of 2007. Fifteen months after, the middle knob broke. I called LG to ask for a replacement. I was hoping that they would accommodate my request since it was only 3 months after my stove was a year old. Well, LG was very cold and told me to purchase one which was then $75. To this day, my stove is missing a knob. One other knob is also very loose that a slight nudge will turn on the gas without turning on the flame. I have to keep checking that the knobs are all in off position. The burner caps are also an issue. After two years, they are chipping off here and there but usable. I did not bother to call LG after the cold response in 2008. This LG gas stove model is a piece of junk and the knobs are a safety hazard.

I purchased an LG washer 22 months ago and it was wonderful initially. I started to notice that it was taking longer than usual to complete loads. Maybe 20 to 30 minutes. Then it stopped. I have an extended warranty and called to have it repaired. The front panel needed replaced. I went (5) weeks waiting for one of the 6 parts to come in and every time I would call the repair place was being blamed. It finally slipped out that the part was held up. I was told not to call back until I have been without a washer for a month and then they would replace it. I would be responsible for paying delivery, having it installed and the price difference since it has depreciated. Well the part arrive 2 days prior to the one month period. The front panel was replaced, put in my first load, washed it, second load the signal came on that the front panel was not working. I am in the same place I started a month ago. I did call LG and they told me not to call them, I was to call the place I purchased the washer from. HELP or is there none???

This is the second washer we purchased from LG and the first one lasted three years and was unable to be fixed. We purchased a higher grade, better washer that has now broken after 2 years. The warranty company came and replaced all new parts and left. I went to wash a load and it was still not working with the same issue. They are now unable to come back for two weeks! Whos paying my laundry bill and if it’s not fixed again, do we get a replacement?! What type of company sells a $1,300.00 washer that lasts two years!

Purchased our LG microwave about 10 months ago to replace a GE dinosaur. The LG is sleek looking, powerful, loaded with easy features and most importantly, quiet and the alert when its ready is almost pleasant.

We purchased an expensive LG French Door Refrigerator LFXS30766S/02 October 31, 2015. Two weeks and a half weeks ago (at not even three years old), the ice in the door melted all over the floor. Then, the whole thing died. I called LG and was told that someone would call back in 3-5 business days to schedule an appointment. No one called. A few days later, two huge boxes from FedEx randomly showed up. They sent a compressor and two other parts without even looking at it. Still no call. After reading an overwhelming amount of complaints/reviews and finding out that no one around here is willing to work on LG, we decided to just purchase a new refrigerator.We had lost at least $500.00 worth of food and not taking any chances. Who knows how long we would have had to wait. At 12 days in, LG called to see if anyone had called. I had told them no. 14 days in, another person called to ask the same question. I cant believe they havent been held accountable for this issue. Thankfully, we had our new refrigerator delivered this morning and had the LG piece of junk hauled away. We will never purchase ANY LG product again.

LG refrigerator, range, microwave, dishwasher. All junk! Bought all upper-grade appliances for a complete kitchen makeover. Every single item failed 11 to 24 months multiple repairs on every item. Caveat emptor. Buy anything else.

Weve had our LG Double Oven for 8 months now and just discovered that the bottoms of the three (out of five) central knobs are melting from the heat... of the oven (must be). We bought the oven (model number LDG30368ST) at Home Depot. We called and got thru to the Customer Care Rep for HD in Atlanta, and she put us on to an LG rep. He told us they would send replacement knobs. We said they shouldnt send more plastic as they would undoubtedly melt as well.The knobs they sent were plastic as well. We got back onto HD and the local store Expediter helped us. He called LG and got back to us and... they dont HAVE any other knobs... only plastic made to look like stainless steel. Weve since discovered that there have been other people having the same problem who also complained and who also got the same results (or no reply at all). Now it appears our options are to continue getting replacement knobs until the warranty is gone and then paying for them, or stop using the upper oven. LG doesnt care, we bought it, were stuck with it. Poor design, insufficient testing. Well think long and hard before ever buying LG again.