LG RANGES, oven temp sensor fail x 2. This is a real issue with this range. When the Sensor fails the oven temp will climb until one your food goes into flames and glassware blows up. Or you will get a error message...by this time the oven is well past 600 degrees. Wow, I can not believe someone has not been injured due to this poor design.

I purchased a LG refrigerator and wasn’t aware of the known defects that come with it. One day it just stopped working. Being a licensed Electrician I decided to check it out. I immediately saw that the compressor had power, but wasn’t working. I dug up my purchase order, called LG and the warranty company. I did purchase the extended warranty when I purchased it. Now I find myself having to wait up to 4 weeks to finally get this repaired. They say they are sorry, but make little effort to move things along. They have known that there compressors are bad but don’t offer a recall on it. Tonight I’m going to go buy a new refrigerator (not LG) while I wait for them to repair the garbage they sold me. They expect a family of 6 to wait. I’m hoping for a class action lawsuit to happen so I can get some satisfaction from this. Save yourself, don’t waste your money. Buy a different brand and do your homework before you purchase. Disgraceful company!

I chose an LG refrigerator because they have a really good reputation and it was recommended by my family and friends and the brand has been around for years. I like how high tech the refrigerator is and the control panels are great as well. They are really stylish as well. I really like these fridges a lot. Plus a lot of my family members have them. I think the fridges are fine how they are however if we could work on the pricing a little bit that would be good. I dont like the fact that you have to pay so much for them though they could lower the pricing a little for sure. Just give us some discounts and coupons and everything would be great.

LG dishwasher leaked from the start. A service man came to fix and it still leaked. I called again. He was having car trouble and will get back to me. He never did. The warranty ran out. LG was kind enough to do an extended warranty for 30 days. I have been told something different every time I call. I was supposed to have a repairman within 5 days. We declined to have the same repairman. It has been 3 weeks. We’re waiting to put in a new floor and we still have a leaking dishwasher because my husband does not want same repairman. They cant find anyone else to fix it. Valerie the supervisor today was no help at all. She told me I just have to wait over and over until someone contacts me. The extended warranty runs out 3-22 .Valerie told me this morning that I canceled an appointment with another repair man. I have never canceled any appointment. This whole experience has us furious.

My daughter loved her LG French Door refrigerator so much I bought the same model. Her refrigerator stopped working when it was 5 years old. The repairman told her it was not worth repairing because the compressor needed to be replaced as well as a few other repairs. My refrigerator stopped working 5 years and 3 weeks after purchase. I will never purchase another LG appliance.

I bought my Fridge (French Door, Bottom Freezer) in June 2012. The Crisper cover is now broken in several places and I just paid $50+ to replace it! Very, very flimsy material! I wonder how long this one will last? I have a 27-year-old Kenmore Fridge, now in the basement, which is still in perfect condition physically and working great! Why cant they make appliances like that anymore?

LSG4513ST.BSTELGA / Range danger for burn/natural gas leaking. This range has had issues since day one. Serviced one time by LG tech who said; Ive replaced the components with the updated parts; but that wont fix the problem. We the owners and guests have accidentally turned burners on and burned ourselves. An even bigger, more dangerous problem is the burners being on enough to leak gas and not light; or when on low; the flame will go out and continue to fill the home with natural gas until you notice. After several months of trying and finding out the LG factory repair person in the area; no longer works for LG; we have an appointment scheduled with an authorized service company. I would rather just have it replaced and preferably before a serious injury, fire or explosion takes place!

My first impression with LG was when they promised to have the refrigerator at my house within two weeks but it took more than six weeks for delivery. I did have some issues with the freezer frosting up. Called customer service. They referred me to a higher department and they seem to be able to rectify my concern. Thank you.Currently whenever the refrigerator compressor goes on the vibration sound is very high. Have checked inside the cabin and all the contents to make sure they were not vibrating it is not it’s the compressor vibrating. I called for a repair and they recommended me to appliance repair in Poughkeepsie New York. I then checked on their ratings. All of the reviews were a one star except for three that were five stars. It also showed that there was two complaints to the Better Business Bureau in the previous six months. I canceled the appointment and spoke to LG about using such a horribly reviewed service. I told them I did not want that repair service in my home.

I bought this washer (LG WT4870C) 11-2013 on ratings in Consumer Reports magazine. It has not lived up to the reviews given. The load is constantly off balance and the machine will continue to add water and move clothes around until I stop it. You cannot leave this washer running without constantly checking it. Clothes do not clean even after sloshing in the water for an hour. I have the original receipt, and would love to replace it. I am in the market for a new dryer, my Kenmore Elite stopped suddenly after 5 short years with numerous repair calls. My first washer and dryer, basic Maytag brand lasted 20 years. Any recommendations on a good dryer?

Updated on 05/22/2020: Our refrigerator died on May 8th and now 15 DAYS LATER we still do not have a resolution from LG. I just tried calling the latest number they gave us to call puts you on hold for 10 minutes and then hangs up on you. I have wasted 40 minutes so far trying to talk to a person. I am on medication that suppresses my immune system which makes my in an at risk category for COVID. We were trying to limit our trip out during this time but now my husband has to do daily shopping because we have no frig - putting me at more risk. This is all absolutely UNACCEPTABLE to have a company have no regard for an essential item like a refrigerator and the impact that has on your daily life when you dont have one.Original Review: We purchased a new LG Refrigerator in March of 2018 on night Thursday, May 7th the refrigerator completely died. To add insult to injury, my husband has just gotten groceries that day, so the frig and the freezer were fully stocked, and we lost almost everything. We contacted LG first thing Friday morning and had to leave a message with a call back number. They never called us back, so on Saturday morning, we called again, and this time spoke with a person who only told us that it seems that the linear compressor has failed and she would put in a request for a local service provider to contact us.It is now Monday, May 11th, and we still have not been contacted by a service provider. During this time of COVID-19 we are trying very hard to only go to the store once a week for essentials. This is next to impossible now that we are living out of an ice chest and a tiny dorm/beverage refrigerator that we have in our entertainment room. After doing some research online, I discovered that the linear compressor failing after about 2 years is extremely common and that LG has known about the problem since 2014 but continues to manufacture and sell these faulty products.We also talked to a local appliance repair company, and they will NOT service LG refrigerators. They did not feel right about installing the new linear compressors in peoples refrigerators because it is the exact same part (the linear compressor), and it just ends up failing again. They did not want their companies reputation ruined by LGs faulty parts. So here we are, no refrigerator and no service. I am beyond disappointed LG. We spent close to $3000 on this refrigerator, and my husband is currently out of a job, so we do not have any money to have to buy a new refrigerator right now.

I am using a 5.5 kg front loading LG washing machine which stopped draining the water out of it. When I registered a complain on 2nd June, they send one stupid technician Mr ** who showed us the water drainage and took away Rs 590 as a service charge of LG which is quite high. Later when we realized that the problem is not solved, we tried calling the customer care so many times in last 6 days but they just note down your complain and tell you that someone will visit again. Finally they gave me a contact of local Hyderabad service center Mr ** (Mr **) number who is another bluff master. LG are highly irresponsible people. I will never recommend LG washing machine to anyone for their third class service.

To anyone seeking advice on an LG dishwasher, take heed to all of the complaints listed. I have experienced most of the complaints listed from the machine not rinsing, not drying, not cleaning. The worst appliance I have ever had in 40 years. I have not tried other LG products and Im not compelled to do so. However, Do not!!!!! Do not purchase this product line in a Dishwasher because you will be disappointed to no end. Im not going to fight it. Its not worth my time but I will never deal with this company again. I may have lost 350 dollars over the last 3 years but they lost my business and not just mine because Im spreading the word.

LG counter defpth fridge LRFD21855ST: I have had my fridge since 2007. In the last 3 years, I have had an appliance repairman come out no less than 6 times to repair the water lines to the water dispenser/ice maker. This last time, it worked for 2 months so I have to call again. I trust my repairman (who hates LG btw). The cheap plastic parts they put in just keep breaking. For the money I spent on it, it should last longer than this.

We live in Westchester County in NY. I spent $3,000 on a counter-depth french door with linear compressor, the model number was LFXC24726S. Well, it only lasted two and half years, then suddenly one day it stopped cooling. Contacted LG directly and they told me to call a local authorized repair shop for a checkup. It took days for the local shop to answer my phone call and then another few days for a appointment. The technician told me the linear compressor was gone and needed to be replaced. Also the circuit board was faulty, it resulted in lower voltage than normal. Although the compressor was covered under the warranty, its value was only $360. It is the labor to replace it my friend that is expensive, about $1100. Even if I had it fixed, its not guaranteed to last another year. So I just decided to buy a new one. This time its not going to be LG.

My dishwasher is not heavily used (6x/week) and within 18 months of owning it the stainless finish on the control panel (around the POWER) button started to wear off. I was told this was outside the warranty period and could pay to replace the door (for essentially 1/4 of the price I paid for the dishwasher). The dishwasher has been fine, not spectacular (the dishes are often still wet after drying overnight, I have tried every combination of drying cycles to improve this). Overall very disappointed in the quality of the dishwasher, wont be buying an LG product again.

Right after 1 year warranty, my washer which is upstairs flooded my downstairs. Often people think it is a bad hose. Brand new house and everything. The rear tub assembly was at fault. Just a faulty machine, lucky us. They had me running circles to try to pay a claim. Finally I just paid out of pocket to fix downstairs ceiling, electrical etc. The washer continued to be a problem, rusting on the side near the top and we would see some water running down the side. Repairman said he sees this all the time. Water will spray out the seam near the top. NEXT, Dryer runs when door is shut continuously. Just spoke to a woman who lost her whole house to fire with same problem. Going to buy simple Maytag now.

We purchased an LG French door fridge, stove and microwave in April 2016, by August 2016 the fridge no longer worked. We have been living out of coolers constantly having to buy ice for the past month. Spending lots of money eating out because I cant go grocery shopping. 2 techs have been out for repair, but have yet to fix the compressor which they both say is out. It is now September 2016 and I still have no working fridge. We paid $2583.50 for a fridge that lasted 4 months. After reading other peoples experiences here I now know that I have wasted a big amount of my money as I have had the same experience with Lg customer service. Long waits on the phone, no type of care or concern about having a customer fridge less for a month now, even after I told them we have a son whos medication must be refrigerated. No compensation offered whatsoever. None given when requested either. Their customer service line is horrible. They do not care about their customers at all.I have never reviewed any product because I have never had the need to do so. Everything always works just as promised. We had our previous fridge 12 years without a single repair made to it (kenmore) only replaced to this LG because kitchen was remodeled and wanted a new look. BIG MISTAKE - we made with our choice. Do NOT waste your money. LG products are NO good. Stay away.

I had problems with my LG Washer and Dryer. The supervisor told me, after only 1 year, they dont stand behind anything but the motor in the washer. So now Im faced with buying a new one after just spending $1,500.00 or fix the machine yearly (yeah crazy right?) So, I would like to just warn everyone buying these machines. Dont do it. Please spend a couple more dollars on a good product from Kenmore. You will save time, money, and aggravation. I will personally never buy anything from LG not because all their stuff is junk, but because they dont stand behind their products. I hope this review is helpful to people thinking about buying from this 29 billion dollar company that is just out here to make a fast buck and doesnt care about the consumer buying the products they make.

This has the same style filter as all of my previous dishwashers, but this ones filter assembly does not come apart for cleaning. When the glasses have sandy bits left on them I remove the lower spray arm and the water guide tube on the back and take out the grids, screens, and mesh screens in the bottom. After brushing and rinsing everything I put it back together and it is good to go for another 6-8 months. The problem with this unit is that the lower screens, grids, and mesh is one-piece. It does not come apart. There is trapped grunge inside and I can shake some of it out, but most of it remains trapped. I called the company. She just kept repeating the manual- It is self-cleaning, you do not need to clean it, removing it voids the warranty. The manager said to call the repair technician. I ordered her to send me to their service/repair department so they can advise me how to clean this unit. She said they wont speak to me unless I am an authorized technician with an official technician number. She kept trying to set me up with an appointment with a repairman- while telling me that the warranty wont cover this. I will have to rinse and shake the filter unit and hope I can get out; if not, I can order a new one from Sears for $60.

LG Tromm WM0642HW - I purchased my washing machine and dryer in June 2007. Today I was told the washing machine was not repairable. This washing machine has been a total disappointment. My clothes never smelled clean. The machine stunk always. There were times I had to wash the clothes twice to get them clean. The wash cycle was at least an hour long. I am really not sure how that conserves energy. I expected the quality of this machine to be top notch. For me it was not. If I knew I was going to have to buy a new machine in a little over 7 years, I certainly would not have paid for the top of the line machine like I thought I was getting.

LG LRE3023ST - At one year and 5 days the glass top broke, we did not drop anything on it and LG sent their service people to look at it. Their service people verified that it should not have broken, yet they refused to pay so we paid $500 for a new top. Today at 2 and a half years old, the stove is unrepairable. Service estimate was $800+ and its not worth fixing. My last stove lasted for 30 years! Absolute junk and LG will not do anything about it. I called today to see and was only told its out of warranty so its my problem. I will NEVER buy LG anything again.

I purchased an LG LRE30451 In 2006. No problems until recently. The stove would not turn off. You had to either be able to 1. Pull the electrical cord from the wall or 2. Turn off the circuit breaker to get it to turn off. At that time I was not aware of the recall on the stove. The next day, you would get burners that would not come on or you could not control the temperature. I found that there is a factory recall for these ranges for this very problem and that they are a fire hazard. I contacted LG and they told me that it would be 3 to 5 business days for them to get back to me. (Meanwhile you can not to use the stove because of the fire hazard). On the 5th day afternoon, still no contact so I called them. I was told that there were no notes in my file and that they would get someone on it immediately. After numerous calls back and forth I was told they made me an appointment for repair. This was 2 weeks out. They did not even check to see if I was available or not and could not give me time. I asked for the number for the repair facility they made the appointment with and after several calls back to LG they gave me a good number. This repair facility A & E Factory Service stated that they only do service in my area on Thursday and Friday. Someone had to be home from 8 am to 5 pm. Do they not realize people have to work? When I told them no one would be home, they suggested I contact LG to get someone else. Thus yet another call to LG. I was told they could do nothing else that this was the only repair facility in my area. I told them this was unacceptable and I wanted to speak to a supervisor.Well they put a guy named Cortell on the phone. This was as useless as the last bunch I spoke with. He proceeds to tell me that basically it was not his problem I was not available and that they could start the whole process over looking for a different repair facility. Now, I was already told, This was the only repair facility in my area. When I advised him of what I was told prior he stated that I was told incorrect information. I asked how long it would take and he said just to locate a facility was another 3 to 5 days. You’re kidding right. Remember, cannot use the stove due to the fire hazard... When I asked him if LG was going to pay for my husband and I to eat out he stated no. When I told him I would continue to use the stove and if my house burns down it will be LGs problem. He then told me if I continued to use the stove knowing it is defective, it would be on me not them. Needless to say, they expect me to go approximately 1 month without cooking! When I told him they could just replace the stove he stated, We are not going to do that, your model is from 2006. Now just like other people stated you normally have a stove that lasts 20 years before it goes bad. LG products do not last and when you do have an issue their customer service is horrible and they do not care! I am still waiting for the second round to start.

Have 4 year old red LG washer and dryer. They look great but the front loading washer is a DISASTER. My clothes come out dirty with mold every 4th or 5th week. I run the cleaner through the cycle, clean the seals and drum and keep the door open to dry. Its unbelievable how poorly designed this machine is. A washer that dirties your clothes. Ive given up on it tonight and will replace it on the weekend with a top loading non-LG machine. Just a horribly designed product that LG should be ashamed of.

I am in line with the numerous reviews I read concerning the quality of LGs product, specifically the model WT1101CW washing machine. Mine rarely completes a load, of any type, without giving the ue or UE error codes. And the machine programming is the most ridiculous thing I have ever seen. For example, when it finally does get to spinning good, it will stop only to restart so it can screw up. Maybe it is intentional. You cant rely on the machine to complete a load. You HAVE to babysit it and restart it up to several times for each load. It takes so much more time, energy and water than the old school machines. Why are they allowed to bill it as high efficiency or energy efficient? I have talked to LG many times about this and did everything I was supposed to do from checking machine level to letting AE claims technician come here because LG said it needed a software update to lame advice like using low spin speed. The bottom line is LGs product, customer service, and technical support are of the poorest quality. I will never purchase another LG product and I definitely will discourage anybody I hear of that is shopping for appliances or any product that LG makes.

Updated on 08/23/2019: Hi this is third review about the same issue I have been having for 6 months in that LG is not fixing the brand new refrigerator that only worked for two weeks. I have been trying for 6 months for someone to show up to fix it. They then sent me an email a month ago saying they would call me to arrange a time to replace it. They didnt call. Another technician was scheduled to come. This would be the 19th appointment I have had with them and none they have shown up to. I just received another text saying that my appointment is cancelled and LG are doing absolutely nothing to honor my warranty with them in rectifying the situation. I can not say enough to never buy anything from LG.Updated on 08/14/2019: 2nd time I am writing about useless LG. I bought a brand new refrigerator. It broke after two weeks of owning it. 6 months has passed. They use A&E Factory as technicians. A&E have cancelled on me 17 times leaving me to wait at home for them and then either not calling at all or they text 30 mins before the end time. LG contacted me after I wrote my first bad review saying they would replace it. This was a month ago and now they have disappeared. Do not buy LG, the product breaks; the company is dishonest, they do nothing to help, they lie and do not follow the warranty. I am still stuck with a broken fridge with no help whatsoever. I never write reviews. I am so upset and angry about this situation I had to write this so no one else goes through what I am right now. I am utterly stranded and at the mercy of the technicians never showing up and LG doing nothing to rectify the situation. Absolutely disgusting.Original Review: Your freezer broke within two weeks of me owning the refrigerator. I have been waiting 12 weeks for someone to come and fix it. Your service provider in my area has cancelled and not shown up to any of the appointments that have been set. I will never ever ever buy an LG product ever again and I am telling every single person I know and all those that follow me on social media, on Yelp and Google and all sites to share my advice of never buying any LG products. I am disgusted with your company and disgusted I have been offered no compensation for this situation.

Oven window shattered on first time self clean use. Since oven is brand-new this is bad in and of itself. Dangerous! Technician has not been out yet. Will post update. Telephone scheduler warned us that, although we are in warranty period, if we ignored error messages, or misused oven, we may be liable for cost of new door! What? Are they sending out ovens so dangerous that you have to be credentialed to use them?

Bought our LG washer in 2007 from Home Depot. It leaks from the bottom and always smells despite cleaning with vinegar or bleach. The clothes are as clean as they were before we had this product and the leak has damaged our flooring.

Purchased top of line LG washer/dryer ($2,256.79) from Warners Stellian (WS) with 5 year warranty- expiring 2016. Model #WT5101HV. Between WS, LG, and NSI extended warranty company, theyve been unable to repair or replace our wash machine. Weve been going to the laundromat for one month. We are beyond livid! Each entity blames the other, no one will take responsibility. I would not recommend WS, NSI, or LG to anyone. Beware! We just want a working wash machine!

In a nut shell, LG is designing washing machines that are designed strictly to garner a low Energy Star rating and they dont function as a consumer has every right to expect them to. Main example: set washer to cotton/ normal. Choose hot wash. What I end up with is an 84-degree water in the tub when the hot water heater at 120 degrees is only 2 feet away. I know for certain that it is engineered to pull cold water in with the hot as it fills the tub. Set on hot wash, you cannot even defeat the machine by turning off the cold water. It stops and wont run until you turn it back on. The main factor, I come to find out, in a washing machine’s total energy used includes the energy it takes to heat the water it uses. If the hot cycle uses less hot water from the tank, and the warm cycle is not warm, the overall energy consumption is low. It gets a great Energy Star rating. But then what the consumer end up with for their 620 dollars in this case is a washing machine that is designed to be a bad washing machine.But I think you see the point that the consumer has the right to expect that when they want to wash hot, they get hot, want warm, and get warm and so on. And the washer without a doubt under-performs because of it. It also wont get clothes clean unless you choose water plus. The manual states: Use this option for superior results.” But, of course, we know when being tested for Energy Star, they are not using water plus. Clearly, LG is marketing an Energy Star rating, not a washing machine. They have with purpose designed a machine to be marketable and deceived the buyer into believing the machine works as effectively as other machines with worse Energy Star numbers.I have been to the wall with LG over this. After five service calls and an LG service man and an independent one, they say they hear the same complaint all the time. When asking the service technician and at every level of customer service, including what they call executive services, why it pulls cold water into the hot cycle, their answer is that it’s designed that way and that’s just the way it is. A description read to me by Valerie in executive services about how the hot cycle works was a blatant, probable lie. I’m going to try and get it in writing or get it to read it to me again and record it. She, of course, could do nothing but deflect questions about why water ends up at 84 degrees in the tub with 120 degrees in the hot water tank.When I told her I was absolutely not satisfied with her answers and ask to talk to someone else, I was told in 2 different calls on the matter that she was the final authority and that was the end of what LG would have to say about it. I would think that proving a machine was designed around the Energy Star rating for marketing purposes without regard for the resulting machine actually qualifying as a washing machine would make a good class action. And this low energy consumption design is across the board on the LG machine.Narrow it down to machines of similar tub size as my WM2140C and you can clearly see the absurdly low yearly energy use numbers. Washing machines are not rocket science. There is no magic in their motors or circuits to have the actual machine use dramatically less energy than its competitors. The savings is coming completely from it using less hot water and that of course is not something in any sales literature or the manual. I have the right to expect something marketed as a washing machine to allow me to wash whites and other things I decide that need hot water in actual hot water. By the way, the warm cycle is 58 degrees. In whose world is 84 degrees hot and 58 degrees warm?The machine is 10 months old and still under warranty until mid-May. I perceived the hot water difference early on, but didn’t initially complain about it because I gave the benefit of the doubt as to whether it would function at those temperatures, which I now see clearly that it does not. Then, it took months of service calls to solve other problems with the machine. Pressure sensor problems would continually shut the machine down mid cycle. Turning the machine off and back on cleared the code, but you’d have to start the cycle over again and hope it worked. It became a real problem to go to the basement expecting the machine to be done only to find it shut down. They replaced the same pressure sensor 3 times and it still had the problem. Finally, they replaced it again along with the whole wiring loom and the main electronic board before it worked. Then, I was back to the temp issue. I had no reason to think that manufacturers could play these kinds of games with the Energy Star rating. I bought the machine based largely on the perception that LG was a reputable manufacturer because I was very happy with an LG HD TV I bought 4 years before.

I bought an LG dishwasher 3 years ago. Read reviews I could find at the time. They werent the top of the line but they were reviewed better than middle of the road. I wanted it to be quiet and clean my dishes well. That lasted about 6 months, called them and they told me that all dishwashers make noise. I asked them why the dishes werent drying completely, they told me the inside of a dishwasher is always going to leave some moisture on the dishes. Really, that was their answer. Quit draining this week, well thats not true. It drained all over my kitchen floor.Finally found a repairman to work on it. Guess what, repairmen hate LG dishwashers too, if they will even work on them. Repairman told me if you can afford to buy another dishwasher to do it, they always break. Since I dont have a money tree in my backyard, I had to have it fixed, but you can bet I will never buy another LG dishwasher.

I got this refrigerator as a package deal and have totally enjoyed using it. The stainless steel fit right in with my renovated kitchen. It’s a side by side and in the future I may consider a refrigerator with a bottom draw as a freezer.

Do not buy an LG Refrigerator with a linear system. Im stuck with a fridge that is a year old and doesnt cool. Apparently this is a known issue and theres a class action lawsuit. Buy a different brand. I wish I had. Now Im living out of coolers until they get around a technician for me sometime next week.

LG Tromm Washing Machine (Model WM2455H) - I constantly get some sort of sludge from this machine on my clothes even though I regularly clean the filter out at the bottom of the machine. The machine always smells like sewer water and/ or moldy. It has been this way for the entire 6 years I have owned the machine. I have never experienced this with any other machine. I hate it!

I have all LG products. Fridge ice maker went out 3 times in a year then 4th time at 18 months. So no ice maker the last year or so. Now today I lost my microwave (lmhm2237st). Just stopped working at 18 months old. LG said pay for an extended warranty for like $360 when the microwave is only like $400. This is by far the worst company I have ever dealt with. My GE honestly last 16 years. My LG a little over a year. What a scam. I will never buy a LG again in my life.

I hate LG, worse company to deal with when you need customer service or system repair. 69 days and still no resolution on my $2,900 refrigerator. After 1.5 years the unit quit working, after 50 phone calls and several attempts to fix their unit I still have no solution. They suck, they don’t care about the customer, they keep escalating my case and each time it takes 3-10 days to get an answer. They say they will contact me and they never do, I have to call them 3 times a week to keep things moving.Missing time from work to be home for repair people, they made a mess in my house. Open the system under pressure and sprayed refrigerant oil vapor in my kitchen and dining room… They don’t care about the customer at all… Keep apologizing on the phone, yet their action reflects zero effort to correct their defective unit. All the local LG service companies refused to work on their product, Technicians told me they can’t fix it and they will not touch an LG refrigerator sealed system. I have to say it’s the worse customer service experience of my life, I am so mad… Who can live for over two months without a refrigerator?

We purchased this fridge about 4 years ago. From the start it had a manufacturing defect on the water hose that supplies water for drinking. It would drip down the front of the fridge after you got water out of it. They came out and replaced the whole door, but would not replace the stainless steel lever that had gotten stained from their defect. Then it started to give us ice with what looked like dandruff, I have not been the 1st person to complain about this. All it needs is a new ice tray but have to buy the whole assembly. The door since day one has had moisture collecting on it, bad door seals I am suspecting. You close the left door and the right one pops open. This thing is a piece of garbage, and I got the same dont care attitude with their customer service as others have noted on here. We also have an above stove microwave, 2 went out right out of warranty, not even a month past. LG means life is good for them, cause by time you find out you bought a piece of crap it is too late. I also wish I could post a picture of what the ice tray looks like, it grew some yellow hard something or other on it. Very gross to say the least. It seems to me all they care about is making a sale, but not taking care of the customer after purchase. I will never ever ever ever buy LG again.

I want to follow-up with how LG went above-and-beyond to help in my range repair. As I mentioned previously, my range went out just shy of having it four years. The thermostat stopped working causing the range to shut down. LG was gracious enough to cover the cost of the repair! I updated my star rating for LG from one to five stars because they were there and made good on a bad occurrence. Ill be buying more LG appliances in the future knowing how they stand behind their product. Thank you LG.

I picked up 2 LG stainless steel above range microwaves that were both used, very attractive looking models, 1 was purchased 1 week before the other from different places and they both have the exact same cracked door. The door cracks on the side by the handle just below the arm that locks in place exits the frame. This has to be happening to every single one made since I got 2 in 2 weeks.For all of those who picked out all brand new LG products for their choice of appliances I have to ask if they would have chosen them if the name was Gold Star? Remember that terrible low quality manufacturer from the 1990s that made complete junk? Well its the same company that changed their name around 2000 to LG! How about that! Did you know this? Of course you didnt or you never would have considered LG for anything especially to be your brand for all your major appliances. Sometimes you need to research companies before you buy them. New names like Samsung, LG, Daewoo, Funia, Symphony, Orion, Oritron, iHome, Emerson, Visio, Trutech, Durabrand, Insignia, etc... All have some background, while some of these brands may make 1 or 2 good items, Funia is 1 of the largest manufacturers of all products made in China (kinda like a Mitsubishi or Sony in their own right) that actually makes products for dozens of companies including Sony and a long list of their own sub-companies plus for their own brand name as well. You would be surprised to know just how many other brands they provide parts for. Yet most would pick a Samsung over Funai any day of the week, just to pay more for something thats probably not even better or maybe even inferior to a Funai brand item.Funai has been around forever like Matsushita, Nakamichi, Sony, Yamaha, Mitsubishi, Matsubara, Akia, Awai, Nippon, JVC, and other Asian companies who have all made good stuff at one time but their parent companies have changed as the names are sold to larger conglomerates who names are never shown on their products. Most recently Samsung bought out the Harmon Group which has been making top notch audio gear for generations. Infinity, JBL, Harmon Kardon, Crown and others will no longer be what they once were, this happened 2 years ago and if you havent noticed yet these companies are not winning any high praise from the groups that once held them as top in their field. This is why its important to know who really makes the stuff you buy. Samsung is a maker of junk, plain and simple. They bought Harmon to try and get their foot in the door on car audio electronics and have really no other interest in continuing making high end audio, they will try to phase them out and apply their own brand name audio which will follow along their same disposable electronics junk they have shown to make in the past. You will see nothing impressive coming from them, all flash and bells and whistles. More plastic molded stuff like theyre used to making and they will market it for those who will fall for it. Looks definitely arent everything when it come to electronics, but many will learn the hard way. As most who bought LG did!

I’ve heard about LG for some years and I opted for their refrigerator as it seemed to have the layout functions that I wanted. I like that it works.

This microwave is economy and the material easy to clean inside and outside. A great buy in price and looks very well in my kitchen. Cooks very well and easy to use. The one that I have the size is right and was easy to install.

We purchased an LG french door bottom freezer from Home Depot July 2017 and the top refrigerator area will not maintain a safe temp. I have contacted LG customer service numerous times, it is still under manufacturer warranty however they have been unable to find a technician that will service our rural area, 4 referrals and no service. They assure me they will find someone to do repairs however it is nearing a month without proper working condition of refrigerator. Poor customer service, poor quality of product. Beautiful but non functional. Definitely do not recommend!

We join the ranks of U.S. consumers writing to bring awareness of the fact that LG is not supporting their warranty for refrigerators that have cooling failure. After working with the company directly for 35 days, they still have not come through. There’s no hope in sight. The refrigerator is 4 yrs. old, costing $3,500. Model number LMXS30776S, 29.7 cu. Ft. French Door-In-Door Stainless Steel w/ Custom Chill Drawer. It was 9 days for them to find a company for servicing. LG scheduled, cancelled 3 appointments. We waited 23 days more, no one showed up today. The service company, A&E and LG blame each other, we are in the middle. Failure to show up for servicing is a common problem amongst consumers. If you read any “canned” response after this complaint, for us to call LG directly, been there. We write because of their epic fails. We are at a financial loss in time, our initial investment and food. I have never seen a company behave so badly. I don’t understand why companies continue to sell LG. We hope someone with authority will hold LG accountable, put a stop to them selling unsupported, defective product in the U. S.

I purchased my LG French Door Refrigerator in August of 2013. It worked great until earlier this week when it completely stopped cooling after only 2 1/2 years of use. I called LG and was sent to an overseas call center where someone reading from a script was quick to inform me that the 1 year warranty of my $2,000 appliance had expired. Not only did they not make any effort to help me, all they did was provide the names of two non-local companies who could service my appliance at my expense. I called the companies who would not travel to my home. I called LG back and they told me to find a repair person myself because they have no authorized repair people in my area. I did find a repair person to look at it and it was determined to be a sealed system failure which would be covered under my limited parts warranty. I called LG back and they have no one in my area that will work on a sealed system failure on their product. I have a completely useless product and no one to fix it. I paid $2000 for a refrigerator and I am storing my groceries in a cooler in my garage. I have never received such horrible customer service and I would strongly caution anyone considering an LG appliance to NOT do it! I will NEVER do business with this company again.

I purchased an LG Microwave P/No 3850W2A233P. The handle seems to be made of stainless steel - what a stupid thing to do since 90% of Microwaves are located above ovens. The heat from the stove and the pots and pans heat the handle and no warning label or anything lets consumer knows to be careful. That never happened with my Samsung Microwave and we owned it for 13 years. WHAT A Waste of money. My son got burned so bad we had to take him to the doctor. Horrible product. DO NOT BUY.

Newer LG stainless steel dishwasher came with home we purchased 2011. Had to fix after two months of move in. It wasnt draining. Fixed then it had to be fixed. A few months after that, it wouldnt turn on. It has constant mold problem. I ran with bleach, I wipe between rubber molding inside where mold is with bleach, run vinegar cycle clean. Find mold on cups and mold grew all over wood handle item. Some rust on inside sides, 2 hour run time. Power button is way too sensitive, starts on own as bumping against it starts it. Also the tines on bottom rack are so close that front part bottom rack is unusable and top rack doesnt hold glasses well, had several glasses break. Bad design all around, bottom rack is very low to floor. I would never buy an LG dishwasher.

After two years, our LG dishwasher stopped pumping out the water after washing. Upon calling LG customer service, after having to pre-pay an expensive repair bill, they sent a technician to our home to repair the machine. We are now on our fifth visit and the machine is still not repaired. The repair person just took the new parts, put them in the machine, slid the machine back into the cabinet and left, never to return to complete the job.The machines quality is poor, parts difficult to get, and service totally incompetent. Avoid this companys products at all costs. They are over priced, do not last, and are difficult to get repaired. We also own an LG refrigerator and after one year, the ice maker/water dispenser system totally failed. We are talking about a two thousand five hundred dollar refrigerator. Again, avoid LG appliances, they are junk! Their repair service is just as bad, if not worse.

I bought an LG dishwasher two years back, it was working quite satisfactorily till now but suddenly the performance has gone down to the extent that we have been forced to go back to hand washing the dishes and the sad part is that the technician is unable to resolve the problem. Very disappointing experience indeed so far.

From day 1, my machine leaked. I called and was told it was due to using too much detergent. I thought that may be the problem and used below the normal line every cycle. Still sporadically, there are leaks below the machine. As I called and was told over and over again, my machine is fine. I let my machine go out of warranty. Now beyond leaking, it stops mid-cycle often so I have to sit next to the machine while washing clothes to restart it and finish cycles. Beyond that, sometimes it gets stuck at 9 minutes left and starts spinning and stops spinning over and over again. Beyond that, when it is filling up, the valves close so quickly it causes all the pipes in my house to shake and bang causing leaks in pipes. Something needs to be done about this. LG should stand behind their product.

I bought the LG Microwave LMV1680ST and the magnetron died. LG has the magnetron warranty for 10 years, but dont be fooled, it has to be replaced by their service people which cost almost the price of the new microwave. They will not ship replacement parts to customer.

My wife complained to me since day one about the washer, but I didn’t listened. But on until I washed clothes I found out what she was talking about. The washer creates air pockets with shirts, bed sheets, and other clothing which cause some clothing not to get wet at all. We were more happy with the front loaders but decided to buy my wife a new set. Big mistake. Sorry but I would not recommend the washer. Youll regret you bought it later. Good luck.

I have the 4 French door model LMXS30776S I bought it Nov. 2014... It was delivered late Jan 2015. This Jan 2017 it stopped cooling... Home Depot sent a repair man (I bought 5 year extended warranty). He said the compressor went bad and LG had to repair... Since then. LG repair person has the first call replaced the compressor... Still didnt work. The second visit fixed a leak and installed a new PCB board. That was on 2-17-17. Guess what 3 days later still not fixed... This is the worst product I ever purchased and at almost $3000 dollars. It will be the last LG I will ever buy.

It has a freezer and the normal fridge part and it has two doors which is convenient for everyone that uses it and there were no issues with it at all. LG has a great fridge that causes no issues and works great. It was recommended to me by a friend who also owns LG and they had a good experience with LG without any issues at all. They have had the fridge for years and have had no issues and that is why they recommend it to me.

We own a lot of LG products so when we were in the market for a new stove, we went straight to the LG section. Well my burner on my range wont turn off. I called LG and they told me my model was on recall and they were aware of the problem. The tech came out and said he had to order the part. Then after spending way too much time on hold (One guy didnt even put me on hold, he put me on mute for 20 minutes!!!), they told me my range was not on the recall list!!! So I would be responsible for the parts and labor!! I then spoke to the supervisor who basically told me there was nothing she could do. So what am I supposed to do with this defected stove... leave the burner on and burn down my house? Not only that the number they gave me for the tech was no longer in service, I had to Google the company myself and provided LG with the correct number... For that alone they should fix my stove! So I will be contacting the better business bureau ...Heres the real kicker, Im hosting Thanksgiving dinner at my house!!! LG stands for Lousy Grinches! They stole my Thanksgiving. Maybe Santa will bring me a real stove... by Maytag.

This is cleanest my clothes, etc. have ever been after washing. The machine is also not loud. Many features and options. My whole household loves our new LG washing machine! Definitely recommending. Next to purchase an LG dryer.

After several months of intermittent stopping and then working, and several visits by various repair people, Sears finally eliminated the problem by replacing the electronic board (at a cost of $35 plus labor). The washer has been working perfectly for 6 months. I wished that someone could have told me this when I was experiencing the problem.

I have purchased my new washing machine 12 days before, 1 washing machine arrived with dent. Due to nonacceptance of installation my washing machine replaced with new. After washing cloth powder residues remains in, so I raised complaint. Service people replies higher side of powder used so I follow the instructions. Half dose of powder use. Problem remain same, I search Google what can be issue then I find jet spray issue, then I specifically complain, Please start my jet spray. Then executive replied was, Its start automatically, its not necessary every time start. 2 another executive visited. Both said jet spray not working. Still I have that worst LG machine, at least lo mail more than 30 calls made by me for this issue. Still pending complain. I think no brand can be behave like this, go for any of the brand not with LG.

Ive had the LG fridge for 7 years since new. After 2 years we had to have a technician come out as the fridge section froze all the food. He couldnt get the part for over a week so he unscrewed the back from the inside of the freezer and poured 5 boiled kettles worth of water down the vents. That was to tie me over till the part arrived but it lasted 5 more years. It is doing it again, so for now I will buy a new fridge and use the LG as one hell of a big freezer.

I bought a French Door refrigerator in June of 2016. It completely stopped cooling in August of 2018. Called LG who sent me through some basic troubleshooting and gave me phone numbers to technicians that arent helpful. One sound sketchy (answers the phone Hello) and insisted I make an appointment thru a non-existent website or send an email to his Gmail. One said they wont service my town. One has yet to call me back. I called a reputable but non-LG-authorized repair service who said it would cost $1,200 for a new compressor and I would have to deal with LG myself (I think to buy the compressor). Given the reviews about back ordered parts, and lack of authorized techs, Im left to wonder how long I wait for the other technician to call me back, argue in vain with LG or just buy a new refrigerator. Very open to joining a class action lawsuit. I certainly dont make enough money to replace expensive items every two years. Reading up on refrigerators, old fashioned top freezer refrigerators are a whole lot cheaper and fail less often.

I also purchased the LG French Door Refrigerator Model LMXS27626 in Feb. 2017. The compressor went out on 6/25/19. We have experienced all of the same problems (Ie; hundreds of dollars in lost food, 4 days total off of work, multiple phone calls, living out of coolers, waiting weeks for an A&E repair person). All without prevail. We DID have an appointment this morning to finally have the compressor put in, however the repairman ordered it a couple of weeks ago and the wrong model number was delivered to us. He said he would have to re-order the correct one and the soonest he can come back is in 2 weeks 7/25/19. The whole experience has been exhausting and miserable for my family of 7! It is mind blowing that LG would continue to sell these refrigerators. I personally thought I was in this hell alone. Im am petrified once the compressor gets replaced (if that ever happens) that it will go bad in 6 month, 1 year, etc. LGs new logo should be: LING! LING=Life Is Not Good!

Absolutely TERRIBLE machine - LG Washing Machine-Model WT1101CW. Bought this washing machine 3 yrs ago. Broke 4 months ago. Used SEARS Home Repair to fix (I bought washer from them). 5 technicians, 4 major parts replaced, 7 service calls later machine still broken - unbalance load indicator goes on stopping machine from running and then if you get the unbalanced load indicator to go out (at least 6 tries), it then goes thru 3 spin/rinse cycles, refilling the tub each time, even if the machine is EMPTY. Takes 3-4 HOURS for a normal no frills cotton wash cycle (using default settings) to complete. Absolutely ridiculous. My old GE and Whirlpool worked like a Timex for 12 years. I cant sell it because its defective. I wouldnt even give this machine to charity.SEARS wont stand behind its 90 day service warranty. The technicians would NEVER let me run a FULL load through a cycle to test it. $600 dollars in repairs/service calls and it still doesnt work right! They wont give me my money back for the service calls that did nothing to fix the problems, even though the Techs promised the new parts would fix it. HA! DONT BUY FROM SEARS or LG. Worst customer service I have EVER had. Ive written letters and dozens of phone calls - no resolution - zilch.

Follow up on my three-yr refrigerator that broke down, not even the lights turn on. Last Friday, the repairman was to arrive between 1pm and 5pm. I do not reside at the rental. At 2:43pm, I called their 800# and told them to have the repairman call me on my cell that I would be at my aunts house who lives 3 blocks away on the same street. The woman said, No problem, he will call you before he arrives. At 3;30 I called back. And asked what time was the man arriving. They responded this call has been cancelled, he arrived and left. I said he never called me on my cell, I am still waiting. They responded there is nothing we can do, call center is closed. I asked them what country are they in that the call center is closed. She said the call center is in Alabama and they are closed. They only work from 8-5pm. The woman in India never told the repairman to call me on the cell and I dont think that those people can call the repairman. The only one that can call is a supervisor and he is in another building. When I requested a supervisor, it took me 20 minutes on hold to finally speak to one. At the end, he ended up hanging up on me. Now I contacted Sears and will wait for them to find out if my refrigerator has a solution or do I just lose the $1500.00 that I paid four yrs ago. I refuse to pay $400.00 to repair a refrigerator that is not worth repairing. Never buy an LG product.

The LG refrigerator is well planned on the inside, was so much more room inside and is the exact same size as my side by side I previously had. The price was excellent as it was purchased on Black Friday of 2016.

1) Call to repair with $125 + tax; 2) Paid $270.16 labor cost to replace evaporator, compressor were kind of expensive for the parts still under warranty; 3) After the repairs with $405, the refrigerator only lasted 2 weeks, then dead, which was very bad; 4) Waited for 2 weeks to get a resolution before we are allowed to buy another refrigerator is inhuman. That is not the way how you treat valued customer; 5) $405 repair fee wasted.

Purchased washer in October. Has leaked since day one. Have tried to get it repaired or replaced numerous times and it still has not been done! No one wants to have water running on their floor every time they do the laundry. I purchased this washer from Lowes but was told to contact LG for service. Someone needs to step up to the plate to fix this issue!

I bought the LG dryer and a front load LG washer a few years ago. I have had many problems with both and when I have called lg customer service I have been treated horribly. I could barely understand the person as they clearly didnt speak English as their first language. I even told them that I would be filing complaints against them only to be told to go right ahead!! They could care less about their customer service ratings! I have also had a difficult time finding a repairman that works on LG and the same goes for trying to find parts locally. I was told that they didnt carry LG PARTS and it would take a very, very long time to get the LG PART in stock!OWNING THE ABOVE LG APPLIANCES HAS BEEN AN ONGOING NIGHTMARE!! All of the lettering on the washer rubbed right off right away as if the letters were erasable! I called their customer service only to spend 45 minutes and getting absolutely nowhere!! I was told to not touch the few letters were left as the warranty had expired! I asked if they could send me replacement letters that I would apply myself. As this was a defect and the warranty expiring shouldnt even be factored in! NOT a warranty issue! Its a product defect!! Typical LG customer service... they didnt care that it was a product defect! Was told I could purchase the letters from them!! UNBELIEVABLE!!!! I had hoped to be an isolated case?? Only to learn of many more cases like my experiences!!! (on multiple websites like this site!!) However, on a positive note... We have 4 LG flat screen tvs and knock on wood, theyve been awesome!!?!? JUST SAY NO TO LG APPLIANCES!!!

I purchased washer from Sears on 3/21/13. It is now 6/15/13 and the washer has been out of service for 8 weeks. It is always the same problem, the computer board. The first time it went out, the service person came out and said it would be 10 days to get the parts shipped. It worked for 2 days before going out again. This time, it again took 10 days to get the parts shipped. This worked for 1 day before it went out again. The service guy called and said it was another part and had it shipped another 10 days. When it got here, the service guy said it was the wrong part, so now another 10 days for the parts to ship. In between scheduling for someone to actually come out and repair the machine was always a couple more days. I called LG USA directly and was basically told nothing. Not even a Sorry for your trouble. Their response was that there was nothing that they could do. Apparently, once you buy an LG product, you are on your own. They already have your money so they dont care about anything else. If you see an LG appliance, run away, run far, run fast. Just stay as far away from it as possible. Buy a Samsung or any other brand but stay away from LG.

We bought an LG refrigerator (Model # LMX28994ST /00) on June 12, 2012 (Delivered on the 22nd of June) at Sears #100-1425 Sumas Way Abbotsford B.C. On New Year’s Day we opened the fridge and the cream for coffee was warm. I opened the freezer compartment with all the expensive foodstuffs for holiday entertaining was thawed so all of the fridge items and the expensive food had to be thrown out. We called the service dept. for we had 5 year extended warranty on January 2, 2015 and it took almost 6 days for the service man to arrive. He told us that the motherboard had fried the compressor - we have been waiting for parts to come and it is FEBRUARY the 2nd and they might come this Friday if we are lucky. Sears says feel my pain - I havent had a fridge since New Years Day!!!! I am diabetic and need a fridge for veg., etc. for eating out is so unhealthy! I will never set foot in a Sears store again and I will tell everyone about this experience!! I have always used Sears for my appliances and have sent others to them. Have I looked into the future and found appliance buying a scary thing?!

I purchased my home in 2010 that came with new set of LG appliances. I am having nightmares with the LG gas stove (model: LRG30357ST). Within few months, one of the knobs cracked at the plastic insert. Now why on earth would you design a knob with a plastic insert to mesh with a metal shaft? I replaced this with a new one costing $80. After a few months, this one cracked again and I had to junk the knob as it was of no use. Now after a year, the rest of the 4 knobs have cracked too and I have to use a Gorilla SuperGlue to hold them together. Not sure how long they last. Calling the customer service is of no use as they redirected me to the parts department.Why on earth would I pay $400 ($80 times 5) for 4 knobs? I will be junking the gas range once the knobs become unusable. My advice to fellow consumers, be cautious when buying an LG product and make sure you have reviewed thoroughly the comments by other consumers. I will never buy an LG appliance going forward. By the way, my LG dishwasher had its door and motor replaced (fortunately LG covered that). The only original part is the frame.

This 6-year-old LG LFC25760ST refrigerator is at my vacation home. Its hardly used as compared to my 2 other refrigerators which are manufactured by Amana & Whirlpool, 10 & 18 years old and working without any problems. The tech repair said the weld failed on the low end freon side of the cooling system. LG tells me its beyond the warranty period and there is nothing they can do.

Three months after buying the set, the washer started to bang and leak. We bought the extended warranty but it did no good. When I told them it sounded like the bearings were going out in it, they told me it doesnt have bearings and we caused it to leak by not keeping it clean, so I wipe it almost every time and it still leaks. They were here 3 times and never did anything about it. Our warranty is up and were stuck with a lemon. We bought it from Sears. I dont think well be shopping there anymore. Please dont buy LG washers and listen to all these people about the other appliances. None of us have money to waste on these products. Shame on LG, and Sears for selling LG.

This refrigerator is horrible! It almost burnt my house down! I smelled a horrible smell and realized the lights in my refrigerator had melted the housing it was in on my refrigerator. It was falling off the top, the plastic all around it was melted and when I wrapped a light bulb with a towel, it still almost burnt my hand. All my food was spoiled. The food was hot, melted and spoiled. Im so glad I got this before a full blown fire started before going to bed tonight. After googling the problem, I see this has been a problem for years with lawsuits (successful lawsuits dating back to 2010) and still 4 years later this is still happening. LG needs to have better quality control. Do not buy LG!!

I had an LG refrigerator and and I wanted a replacement one that would match my stove and microwave. There are some things I’m not happy with. The temperature control doesnt seem to be as good as it was on the other one. I have a separate temperature gauge and many times, it isn’t as cold as it should be. I even had somebody come out to the house and it hasn’t made a difference. The fridge is fine as far as where the shelves are, but I am not happy.

Buyer beware! Rust develops in the top housing of LG washers, starting at the bleach dispenser. It does not matter if you use the dispenser or not, rust will eventually develop there, and elsewhere, on the top and lid of the machine. Eventually rust flakes will get in your wash leaving whites dingy. There is no fix for this problem. It is a result of poor craftsmanship. A class action lawsuit was filed and LG won claiming user problem. Odd how the regular use of their product would be a problem that causes rust. Do not take my word for it alone- search “LG washer rust” and read about loads of frustrated consumers with rust problems starting in the bleach dispenser area, in some cases rusting out altogether. Buyer beware!

I have had my LG washer and dryer almost a year. It has NEVER gotten my clothes clean, even after repeated pre-treating and soaking. The water doesnt even cover the load of clothes and, besides the streaks of soil and dirty spots, they even have DRY spots on them. How can this be called clean? Even my underwear doesnt come clean and they are delicate but I wash them on hot and regular wash rather than delicate! I have given up and am ready to pitch them even though I have over $1800 invested in them! What can a consumer do when the company wont stand behind their product? I will absolutely NEVER buy anything with an LG name on it again!

I have a front loading LG Tromm purchased 3.5 years ago. This washer smells of mildew perpetually. I never leave clothing in the washer after the cycle is finished. I have drained the water, cleaned the filter, tried vinegar in the tub clean cycle, tried numerous washing machine cleaners, tried leaving the door open, tried wiping out the rubber seals and the drum. No matter what I have tried it always smells awful. I was told I was buying the best machine on the market. Now Im reading all the complaints about the smell and how the water doesnt actually get hot. Sorely disappointed. Will never recommend.

I bought a LG instabile refrigerator and got it in August. The ice maker and water dispenser no longer works. Did the test option but it did not work. Called LG and was on hold for over 7 minutes and finally gave up. I have to try and call again tomorrow. I am very disappointed with the product and the customer service.

What a horrible product! The oven is completely uneven, the warming drawer doesnt warm and worst of all, the core inside the knobs keep breaking. They are made of a very poor plastic and now I find out they are 69.00 US a pop!! (I am Canadian so right now 100.00 x 5 knobs.) Cheaper to buy a new stove!!! I have asked just for the cores, but of course, they only sell the knob and thus I throw more LG crap into landfill. I have tried to talk to management but all I get is the poor woman who answers the phone to read to me their no response! I will never buy LG again! This was a 2000.00 investment for my new kitchen - the worst worst purchase ever!

LG Front Load Dryer lint trap sticks up and catches clothes, twists, tears and rips them. The trap does not set down far enough and clothes get caught. We have lost numerous items over the past couple of years.

2 1/2 years ago, I replaced all my kitchen appliances with brand new LG kitchen appliances. About 3 weeks ago, I noticed the refrigerator was not as cold as it should be so I tried to lower the temperature but the inside temperature did not change (50 degrees). I tried to contact someone to come out but nobody seems to service LG appliances (one company said they stopped serving LG about a year ago due to contractual issues). I called LG, they gave me the name and number of 2 companies that are “near” me. I called them and they do not service my area. LG said to have someone local come out and “diagnose“ then we can call them (LG) and they will “authorize” them father warranty work. Again, nobody wants to work on LG...I did schedule service with Sears, their earliest appointment was a week out. I scheduled the appointment, the day of scheduled appointment, they called to cancel due to tech being sick, rescheduled for the following week ...day of 2nd scheduled appointment, (today) another phone call canceling due to tech had “family emergency”....rescheduled for SEPTEMBER 10th!!! I called LG again and they have nothing to tell me other than their “customer service“ will call in 3-5 business days. I thought I was talking to customer service! I have never had such a problem to get something repaired. I am approaching a holiday weekend without a properly working refrigerator!!! Point is DO NOT BUY LG BECAUSE NOBODY WILL SERVICE THE APPLIANCES!!!

DO NOT BUY LG refrigerator. DO NOT USE A & E Factory Service. Terrible experience that is still ongoing. I have waited over a month for repair. First appointment was canceled on me. Second appointment tech was a idiot and did not fix. Third appointment was canceled on me because one of three parts didn’t not arrive. I requested a different tech but on 4th appointment he shows up at my door. And he only used 1 of the 3 parts that was ordered. I am super frustrated and the dumb tech even laugh that he could’ve fixed it the first time he came. This is 24 hrs later... the refrigerator is still not cold!!!! He didn’t even fix it. I hate LG and I hate the A & E (Sears) service. LG knows they have a issue with their compressors.

The ridiculous LG HDTV refrigerator, no replacement parts - Wayne Park, President of LG headquarters in New Jersey, has not returned my numerous phone calls to repair/replace their digital refrigerator of tomorrow. Folks, this refrigerator has serious functionality issues and LGs customer service told me that there are no replacement parts anywhere in the world, not even in Malaysia. Life is not good in our kitchen and I am still waiting for Wayne Park to call me to replace this ridiculous, expensive, non-functional refrigerator.

I have had this washer and Dryer set for less than two years. I have called and complained about the washer about once and month. First the smell issue, then the clothes being half dry and now the mold or some kind of something being left on the clothes. First off when I call they have no record of the previous calls! They tell me do the clean cycle, joke doesn’t work! Then they say less clothes, doesn’t work! My clothes are literally covered in something after every load and it’s not getting any better. I’m going to buy a new machine and I will trailer this thing around as a lemon! LG Products and customer service are a joke! DO NOT BUY THEIR PRODUCTS!!! I also had a refrigerator that sat in my living room for 2 months because I couldn’t find a repairman to even come work on it and then LG sent out one of their people only to have him tell me it was a known issue and they had to replace the compressor under warranty after they tried to get me to pay for it first!!! I DO NOT RECOMMEND THEIR PRODUCTS TO ANYONE!! MONEY PITS!!!

Run away any LG products as your appliance. Horrible idea. Purchased this refrigerator (LG LSXS26326S) February 2016, not even two years old. The ice maker had gone out, no error code. THEN, the entire unit stopped being cold, again - no error code. Have lost everything in both compartments, and been advised from other techs, Good luck. Have called the wonderful customer service now 8 times, and keep getting bounced back and forth between Warranty and Customer Service.Ran the app for the LG fridge that does the sound to diagnose the issue, nothing is wrong with the fridge per the LG app. THEIR OWN PRODUCT IS BEING DIAGNOSED AS NO ISSUES BY THEM! (Yes, the door has to be open to use this app, but thats it). Was told that the unit is still under parts warranty... However by the time a service call will be had, someone out, we are fully expecting multiple calls and nothing to be resolved. Issue is the only LG authorized repair tech is 3-4 weeks out, for there are only TWO (2) in the entire state.Had another tech come out and was told the issue is the sealed system. Everything looks fine, no codes, just not working. This unit is garbage and was, still available with Lowes & Home Depot, for $1400. Dont waste your money on LG. Like every other consumer on this thread, avoid LG. Am now back on hold with customer service for was disconnected when they transferred me from Warranty to Customer Service. Never, ever again.

In May of 2009, I renovated my kitchen and bought two new appliances - an over the range microwave and a dishwasher, both LG products.Last week, on February 8, 2012, the microwave stopped heating. I called the company and after describing what happened was told that the magnetron went out. Since this is my second home, this microwave hasnt been used more than 100 times from the date of installation and I felt they should take responsibility for the repairs. I was told that the magnetron is covered but the labor is not. Then they told me to call a certain company to have it fixed. The service company said that they will order the part and when the part arrives, they will call me to have it installed. They refused to give me an estimate for the cost of labor. Eventually, after several calls, I was told it is around $220! At this point, I sent two emails to the LG company and as of today, February 15, 2012 got no reply.My other appliance, the LDF9810ST dishwasher, simply does not wash. I wash everything before putting it in and, again I wash and dry some dishes after the 3-hour cycle is done. Also, the plastic baskets are falling down or do not slide back. It is the worst dishwasher I have ever came across. When I told them about this problem I was told, Oops! You bought a floor model, and because of it ,we cant help you at all!At this point, I am angry, and I feel used and abused by a company that makes such bad products and cares so little for the customers.What a self-centered motto on their website, Life is Good! Whos life?I will never buy another LG product again and I will advise all my family, relatives and friends to not buy LG products either.

I bought LG washing machine and dryer, model wd-12316rdk, two years back (supposed its 5 years guarantee). In the first year, the main board had burned and I called the agency. (They told me that this model has main default which is this one. So why do you still sell it? I really dont know.) They didnt want to change it then they changed it after pressure from my side. One day later, its burned again then they changed again and now its getting burned for the third time. Three times within two years is really unacceptable. It cost me a lot almost $1000 so I really need to be compensated by a new one or I will raise and file official complaint against your company in front of the Egyptian courts.

June 7, 2017 I bought an LG washer from Lowes. November 4, 2017 the bottom of the washer came apart. I called for a service tech to come out to service this washer. November 9, 2017 service tech came out and repaired the washer. I did one load of laundry and even that one didnt finish. The bottom part came apart again. November 16, 2017 the service tech ordered a new part. For the last week Ive been calling LG every day to check on the status of this part. Theres no such thing as customer service. I have been told so many stories. All I know is that I have a six month old washer that does not work. And I get to go to laundromat and do laundry. For one month this washer has not worked.

I purchased an LG stove and have already been through 2 sets of knobs that continuously break. I see many others on this site have the same problem. This is a defect of a part that used shoddy materials or bad design.

Since I bought the unit in October of 2015 I have had nothing but issues with it. After installation the convection fan was hitting the unit causing a loud scratching noise. LG sent me a different blade which wasnt even the right one. Had to wait another week to get a new blade sent. Now the machine will not preheat. Does not show an error message. It just shuts off and sings a nice happy tune to let me know the unit is a piece of crap. I would not recommend this stove to anyone. If I could return it I would. Customer care is anxious to help you out by charging you $380.00 and a wait of 2 weeks to repair. I have a family of 4 and without a stove its hard to cook food. They didnt seem to care just offered me another option for 265.00 with the same waiting period.

LG came through by covering the repair of the faulty linear compressor and PC board. Although its only been 1 day since the repair, the fridge is cooling again. Were still out the lost food and in the interim had to buy a small fridge to salvage some items and for our basics while we waited.

Ive been waiting for over 6weeks now for LG to send me a compressor for my refrigerator. The customer service representative are so full of it. They fully aware that I have no cooling system and they dont even care. Why did LG agreed to replace the system in the first place when fully aware that they will hold the consumer hostage by delaying the product delivery. I have 4 kids. The temperature outside has been in the high 90s and they refused to send me the parts that is needed. Even though I was told they wont pay for the labour, Im ok with that but at least send the parts that was covered under the warranty. Im tired of calling their unprofessional customer services again. Reading comments from other people that are in my same situation just makes it worst.

Had front loading LG washer 1 year 3 months when the letters on the front display came off, i.e. the letters that state Permanent Press. Towels. etc. I now have to guess which type of wash Im using. Contacted LG customer service who told me that it was my problem and deal with it. Its a design flaw! I owned a previous LG washer for 8 years and never had this problem. I will never buy another LG product again.

We purchased an LG Front Loader True Balance washing machine in MARCH 2016 from Lowes. This past week, SEPT 2016, water started leaking from underneath washer. We contacted LG directly, tried some troubleshooting to no avail. LG customer service asked that we email a picture of our receipt; we did. We called again and someone told us that the machine was made in 2014, purchased in 2016 and they will have to get back to us. Crickets. Then, we called Lowes. They seemed to be helpful but determined we live outside the service territory and they would have to send complaint back to LG. **!! We have not heard anything from anyone for 5 days now. No washing machine, 2 school-aged children, one of which has a bug and has been throwing up for the past three days, myself and my husband who will be going to work commando soon. It seems that most products today are just crap. CRAP! Not only are the products crap, but customer service, service repair procedures and overall way of doing business is dead. Off to wash vomit-soaked stuffed animals by hand. As God is my witness, we will never buy another LG product again.

After being told that this washer was the most top-rated, we decided to make the move to this HE machine to save water. It has the clear top, so we were suspicious from the start with the minimal activity and agitation seen with the impeller system versus our old machine, plus it appeared that some clothes werent even getting wet! But the information we had read told us that all of this was normal.We were shocked at the 1:47 hours to complete a load, but again, we were able to wash twice as much in one load. BUT, a load of heavily soiled Levis from gardening, which would have been no problem with our old machine, came out filthy, even using the Heavy-duty cycle with extra water! TWICE!! This really is not acceptable, but we dont have a lot of faith in trying any other HE machine now either. We are reading bad reviews on pretty much all of them!

Model LFX25975SW LG refrigerator - My complaint regarding the subject LG refrigerator is the same as the one posted by Darelyn of Peoria, AZ on Sept. 20, 2012. The housing around the ice and water dispenser turned yellow in about 2 years. This is unacceptable on a white refrigerator in an all-white kitchen. After getting rejected by the LG customer service, I filed a complaint with the BBB (case #**) and after their mediation, it was rejected by LG again for the same reasons that Darelyn received, That they do not warranty cosmetic damage. I wonder if they ran that by their marketing team as this is what sells these models. I am trying to start a class action suit against LG on this obvious defect in material used. Anyone wants to join?

After using my hand me down washer that was 23 years old, we decided to purchase a brand new LG front loader. We purchased it at a Best Buy with the matching dryer in October 2011. Now February 2012, I had to have a service technician come out to repair the washer. When the washer tried to turn clockwise, it made a grinding sound not be able to spin. It did spin counterclockwise. Of course, the warranty ended three and a half months prior to this problem. The technician told me he reconnected the bolt on the inside and it should be good for a few days. He told me that he assumed that I washed large loads. Why wouldnt I wash large loads? That is why I bought a large capacity washer. Stupid assumption! Anyway, he told me it would cost $350 to replace and repair the part. As for it lasting a few more days, I put in a load of three pairs of socks and one t-shirt. It still grinds! So much for a few days. Also, Mr. technician, is three pairs of socks and one t-shirt a large load to you?

LG has caused a SAFETY HAZARD and is doing NOTHING about it! Following is a timeline of the frustrating and DANGEROUS situation we have gone through with LG in their customer service process. March 18, 2018 - We smelled gas from coming from our 8-month-old LG gas range, which we purchased in June 2017 and is still under warranty. We contacted our local energy provider, CenterPoint Energy. A technician immediately came out. He found gas and carbon monoxide leaking from our gas range and flagged it for leaks.March 23 - After spending hours on the phone with LG customer service, we were finally able to get an LG technician to our house, even though our gas range should have been IMMEDIATELY RETURNED as a FIRE HAZARD. When the LG tech showed up, his device did not even have a carbon monoxide detector on it! He declared there were no gas leaks, even though four people in the house smelled an odor so strong it was causing me headaches and making me dizzy.April 10 - After more lengthy phone calls to LG customer service, we finally got a 2nd LG service technician to come out. Even though we still smelled gas and I still had headaches, this technician also claimed to have found no leaks. April 10 - We were forced to take matters into our own hands and hired an independent plumber to conduct a gas test. This plumber was able to come out immediately after the 2nd LG technician left our house. He found gas leaking from 3 burners and carbon monoxide leaking from the oven. We reached out to LG, and after hours of being transferred from one supervisor and department to another, my call was transferred to a voicemail of someone who had not updated their personal recording since January 2018.April 12 - We decided to reach out to the store from whom we purchased the gas range to see if that would bring any results. Our sales rep is being very helpful and has reached out to someone pretty high up in the chain at LG, although we still have no resolution. April 26 - After countless phone calls back and forth to LG, including one clueless LG representative who called and said This is about a refrigerator, right? we are STILL nowhere. Ive called LG dozens of times only to have my call dropped or transferred from one department to another. Not only is this the WORST customer service experience Ive ever had; it has put me and my family in danger of carbon monoxide poisoning. There needs to be a lawsuit filed against LG; unfortunately I am not in a financial position to file one myself, especially after losing an expensive gas range with no replacement!

I purchased this mid 2016. The compressor just went out. I called LG and Sears. The part is covered and not the labor. They only warranty for 1 year. Compressor is still under warranty but tech wants $650 to install. It is a $1300 refrigerator. It should have lasted longer than this. I have a new baby and a diabetic in the house. I dont have the means to repair. I am forced to using a ice chest and hoping the insulin will be ok. I am still paying on this piece of worthless junk. This should not happen to a fairly new product. Very disappointing. What happen to appliances lasting years before something went out. Really bad quality control. I expected more from LG!

After just over two years, both refrigerator & freezer stopped cooling. Our utility company provides Appliance Protection service, however, after waiting a month, the technician informed me that it is the compressor. When we purchased dry ice to save our frozen foods, I told the merchant about my problem. He told me at least a dozen people with LG or Samsung refrigerators had the same problem. The problem seems to be a common issue.

LG makes it difficult for repairmen to buy parts. This forces you to use their customer service. I understand the rationale in this, it can help the company ensure the machine gets fixed by an LG approved repairman. Having said this, the LG customer service is based in the Philippines. I dont blame the workers there who are trying their best, however, their training and product knowledge is so limited they are unable to think rationally about a course of action for my problem. I cant prove this, but it seemed that my calls with questions about my LG washer-dryer (which broke 5 times in 2 years) prompted the service centre to consult a script instead of thinking and answering. I wondered this because their answers did not address my question. Based on the other reviews Ive read, this will be my first and last purchase of any LG product. It seems they are designed to be attractively cheap, but break easily, then have poor service to correct the problems. I will never endorse this company to any colleagues.

I wish I could give a negative rating! We have been working with LG customer service since October (over 2 months now). We are extremely disappointed and feel like we have been led on like they would possibly stand behind their product. I can hardly believe we have went this long without a full size fridge and freezer. If LG customer service would have just told us over two months ago that they would not stand behind a less than 3 year old fridge we could have thrown it in a landfill and went and bought another brand. Not only do we NOT need to spend so much money every couple of years on a major appliance, but we really don’t need to fill up our landfills with these things. LG, if you cannot make a large major appliance last longer than 2 years, PLEASE STOP MAKING THEM! Do it not only for customers like me, but for the WORLD!