Unresolved repair after waiting over 2 months on a new refrigerator. We contacted LG over a month ago because the ice maker on our NEW refrigerator quit working. They contacted a local tech who has changed out the ice maker 3 times and a control board at least once and still NO ICE. After a few weeks, I contacted the tech to find out what we were going to do about getting this issue resolved. I was told that he was waiting for LG to give him a direction to go. I waited another week then called back only to get a voice message telling me to contact the manufacturer. I contacted LG customer service and was told that their notes stated that the issue was resolved!!! I told them that the issue was never resolved and they told me that there was nothing they could do until the local tech updated his notes. I placed another request for an update on the LG customer service site and received a return email stating that they would contact the local repair rep and get back to me. Its been a week and still no response! I tried online chat... no response! At the time of this review, it is now almost 4 months later and still no response from LG!!!

LG Oven Model LRE 30755ST - Tried to bake some brownies at 350 and the oven overheated out of control to the point that the brownies burned, the pan was ruined and smoke detectors went off. Must have been several hundred degrees above 350. Technician felt that the heating elements got stuck on, vs. cycling on and off. I felt that an oven heating up out of control should have been considered a safety issue vs. just another repair out of warranty.

I have now seen hundreds if not thousands of online pictures of my similar issue with this product. The control panel is NOT sealed correctly so the steam seeps out on the top and has entered the thin plastic which encases the control panel and created small but obvious cracks. This would not happen if the door/panel was sealed tightly with some form of a seal, which it is not. It is plastic meets plasic on a edge. Therefore the steam enters creating heat and pressure and cracking the display as well as allowing moisture into the electrical panel.** Here is a link to a video that shows the issue. This is a design flaw. Its also a hazard since the water vapor is seeping into the panel. My dishwasher is also not very old. I do not recommend this product since the design flaw not only has NOT been fixed, it has not been addressed by LG despite numerous reports on the web. Shame on LG for allowing a flaw to just continue each year in this model.

I purchased a brand new LG refrigerator on 4/17/2017. On 8/20/2020 the unit stopped cooling. I contacted LG on 8/21/2020 and they confirmed the unit was under warranty and dispatched a local technician to come on 8/27/2020. Technician came as scheduled and basically said LG is known for making faulty compressors and he had about 40 other homes waiting for compressors. I followed up weekly but the parts were on backorder. On 9/11/2020 I received a call stating they could return to fix the unit on 9/17/2020. On 9/17/2020 technician arrived and stated the issue was not the compressor but the tank which holds the coolant. He said he should have the part in 2-3 days. After 5 days of not hearing from them I spoke to LG headquarters who confirmed the local technician did not know the issue so they dispatched a different local technician to arrive on 9/25/2020. The technician did not arrive on 9/25/2020 so I called LG HQ again and they stated the technician cancelled the appointment but did not know why I was not made known of this. They stated corporate approved a defective return number for my home also known as a DNR number but I had to call 888-412-8357 to follow-up. I called that number and waited 2 hours but nobody ever came to the phone. I tried again today, and no luck. I would stay away from LG appliances in all as this has been a nightmare for my family.

So far I have not experienced the issue of mold on the door, and I have watched carefully. My 7 year old Maytag was very rough on various fabrics; the LG is cleaning clothes much better with less water and less Tide. I think the Maytag, for all its advertising, should have lasted longer. Maybe I am naive.

I reported LG dishwashers continuous malfunctions to the place of purchase (Home Depot, Cheltenham Square; Montgomery County, Pennsylvania) LG appliances was contacted and attempted repairs three times including an evaluation visit. Sears appliance repair department called but could not help us. This dishwasher is defective and we need a new replacement dishwasher.The malfunctioning equipment approximately $600.00 plus in price simply malfunctioned and repairs were attempted but to no avail on five separate occasions.

As youve all stated, this brand is junk. Not only has my 2006/07 model washer failed twice, it smells (even after clean and running tub clean often) and it leaves streaks on whites. After each white load, I inspect the garment before drying because if you do, it will be permanent. The dryer doesnt dry. You have to run at least the normal cycle and then follow-up with the speed dry cycle to finish it off. This isnt only me. I have 4 friends who have the LG combo (various models, years, configurations) and each has similar complaints. I will never buy anything from LG ever again. Nothing.

Shortly after year warranty machine gives error code 6. Thankfully we had extended warranty. Service mechanic attempted to replace defective clutch after waiting a week for the part, but apparently the nut that holds the unit together corrodes so he had to cut it to remove. After waiting another week for the nut he replaced the defective clutch. Behold the new clutch is supposedly bad. After calling customer service at LG I was told to keep my phone line open and to expect a call from a technician. Sitting here waiting on a call wondering if we will be waiting another two weeks to have it fixed.Thinking if this is going to become another lawsuit issue as they had with the first LG model? Water saving, that is a joke. Takes almost two hours to clean clothes adequately as you need extra rinse to get them rinsed properly. Then wrings them so tight you have to try too untangle them before you can put in dryer. Hope that by end of day something is resolved. Only good thing to say is the extended warranty people have been excellent trying to help, but dont think they are connected to LG.

Bought a set of LG products and Never AGAIN!!! I bought them both and about six months later, the washer literally burst open... from the inside out. The top portion with the lid and button flew off the machine and came back down crooked. It was a top loader. The top of the drum was facing the back of the machine. They came and replaced which took a month. One year later the new machine just stopped working while the tub was full of water. We put that one aside, thank god we planned ahead, and bought a second-hand washer and dryer. We have been using the old one since. Not worth fixing the stupid thing, now the dryer has been acting up for a year... It runs for two seconds and stops but while it stops spinning its counting down. I called LG and they stated that it was due to the coldness of my basement... It is pointless to fix these POSs. Big costs, cheap parts and worthless customer service, we will never give this company one red cent!!!

I am so fed up with my two LG front load washers which I purchased in August, 2006. 1 1/2 years ago the cold water valve had to be replaced in #1 washer. Six months ago, the hot water valve had to be replaced in #2 washer. Today the cold water valve had to be replaced in #1 washer again. I paid over $2,000.00 for these washers. Doesnt anything last more than 4 years? Next time Im buying top loading, cheap washers so when they break, I will just throw them out and buy new ones.

Machine leaves fuzz and white streaks on clothes. Have tried to speak with LG. They have not helped. Horrible company. The promises made by call centers were lies. LG said that I wasn’t separating clothes properly. I’m 69 years old and have been doing laundry for over 50 years.

On Feb.3, 2012, the microwave stopped heating. A complaint was lodged with complaint no. **. A mechanic came on the 4th night and told me some parts were burnt and will be replaced on Monday, Feb. 5, 2012, but he did not turn up. Contacting him, he said parts were not available. I have 5-year warranty. This is the first time it happened. Model no. MH4048GWADRQEIL, serial 013EMKUOO6301. Date of purchase, 26/4/11. AMC end date, 24/4/17 - 5 years. Now what should I do? Extra 5 years warranty was purchased and here I am helpless. Should anybody believe that parts are not available on such a huge company running throughout the country? Request to repair immediately. Thanks.

My LG clothes dryer (model #DLEX5170W) stopped working during my first year of ownership. That was just the start of my problems. Getting someone in customer service @ LG was another part of the problem: they put the burden on you and told me I didnt have enough electric power (I had plenty) & had to hire a certified electrician and get more power. The electrician (at my cost) said I had plenty of power. Called LG back and they still had me jump through hoops but finally set up an appt. with Jimmys Same Day Appliance to come to my home one afternoon, LG said, between 1 and 7 on a Friday. He never showed and never called. (I have caller ID, so I know he never called)! What a waste of time. LG set up a 2nd appt. for the following Monday with the same guy/co. to come between 11-3 and at 12:30 he called to say his daughter fell at school and hurt her arm and he was going to the hospital and doubted he would make it today. At least this time he called. I called LG....another ten to twenty minute call, and requested a different service tech, and got one for tomorrow between 1 and 5 pm. What a nightmare. Had I known LG products break down during their first year and that customer service is so difficult I never would have bought their product! Never will again!

We bought new LG washer and dryer. The system has all of the auto dry functions and it only works when you do a manual dry. The sales guy told us to clean the sensors or rub water on the basket. It did not work. It appears that the gadget dryer is too complicated to actually dry the clothes. I have to run the dryer for hours to dry a simple load of jeans.

We purchased a LG Top Load Washer WT1501C the end of November 2015. However during a five months period our clothes would be left with stains and white streaks on our clothes. During this time prior with followed the manufacturers instructions to the letter with no improvement. A service technician identified that lack of sufficient water as caused by a malfunction part. A request was submitted for a new part, none received, a request for washer requested. Both were denied by the head office technical team, who indicated it was us the consumer were doing something wrong and would send another service technician to investigate. The end result is a expensive washer that does not work and LG not wanting to honour its warranty. BUYER BEWARE. SUGGEST DIFFERENT COMPANY.

My LG LFX31945ST French door fridge is 4 years old. It stopped cooling 2 weeks ago. A Sears LG licensed repairman gave us an estimate of $877 to replace the evaporator & main control board & was honest enough to tell me it wasnt worth fixing because we would continue to have issues with it. Lesson learned! Never buy LG!!!

Purchased LMXS30776S/02 fridge from H. H. Gregg in May of 2016, actually delivered in July. We were replacing a 10-year old Frigidaire gallery/professional side-by-side that was difficult to open fully due to our kitchen configuration. Aside from an occasional evaporator fan failure ($10.00 and 20 minute fix for a novice like myself), it never gave us a single problem and was a beautiful unit. The salesman raved about the durability of the LG linear compressor. We opted for a 5-year extended warranty (which is now defunct as the company that services this will not answer customer requests via their web page... which is the only form of contact).It began on 04/16/2019 and ended in the complete lack of cooling sometime around midnight. The fan is running, compressor is running but noisy, no cooling, coils room temperature. I attempted to contact LG, but they dont answer the phone... They send you a troubleshooting email and then refer you to expensive 3rd party repair services once out of the 1 year (criminal) parts and labor warranty. Looking at parts, a compressor for an average fridge (in a kit with isolators, drier, harnesses, valve, etc) is around $150.00 for the average Electrolux/Frigidaire or equivalent. Sure, there is some soldering.The same bare compressor for the LG is nearly $400.00 (because you can charge what the market will bear, forget being fair). The drier is an additional $60.00. Im guessing that installation is basically going to be less than the total of the parts as is customary, and then there is the charge for vacuuming it down and installing the 4.76oz of R134 refrigerant. Not to mention the warped subfloor under our fridge from the ice in the ice maker melting everywhere and the loss of a few hundred dollars in groceries. Again, criminal. There was a class-action lawsuit, however our fridge was brand new when this witch hunt began, so we had no reason to look for such a thing. Now that it has failed prematurely, I learn that warranties were extended for the few rather than the many. All in all, Id like to thank LG for being so classy about ignoring this issue and the customers who paid a small fortune hoping that you actually do get what you pay for or at least be treated fairly when a problem did arise... just to find out that a college dorm fridge was probably a better deal. Thanks, LG. I hope your reputation eventually catches up with you!

Bought a Lg Refrigerator model #LMXS30776S. Production date 4-2015. Linear compressor failed and neither section will cool. All food went bad and I’m disabled on a fixed income. This is the second time this has failed on this exact refrigerator. Customer should not be responsible for any charges including labor because it is a flaw in the design and LG knows this and continues to manufacture “linear” compressors that they know have issues and have several lawsuits for. My refrigerator should be fixed free of any charges as it is their design flaw. I can not afford labor charges to fix this overpriced paperweight or sealed cupboard because that’s all it is good for now. Didn’t last more than 5 years with an already replaced compressor. Shame on LG not taking responsibility for their design flaws and putting the stress and costs on customers.

Quick cooking, easy to clean, the two ovens are very useful. We feel that the interior colours are very modern, The control console is easy to use and read., It is also to keep clean. We do lots of cooking and this stove has been great.

Our LG dishwasher is only 2 years old and had to have a tech out to advise us to why our dishwasher is not working. We were told the motor is seized! Seized? We wash the dishes once a day....how could it be shot? It will cost us alone $200 just for the part and then a tech fee to install. $$$$.

We got an LG 7551 dishwasher in 2013. Not long out of warrant it began squealing. Put vinegar in to make a temporary fix. Tines always collapsing causing plates etc to fall over. (LG actually replaced both racks under warranty but no difference.) 3.5 years into ownership started getting E1 error. Uninstalled it, re-leveled it, re-did the drain and looped it correctly all gave temporary fixes lasting weeks to months. Now it is happening more frequently and doubt it is worth a service call to fix a now 5 year old unit. A lot of upkeep and maintenance for the near top of the line LG dishwasher. Very disappointing.

Very expensive fridge, 6 months old, not working. Under one-year manufacturers warranty. LG says they are not going to honor the warranty because it was an open box item. Several calls later, they say will fix it once they get the proof of purchase. I email proof via the portal they email me. I get a confirmation. Nothing happens. I call back. Kim says that I have refused to send proof of purchase. We argue at length. Finally, she acknowledges that she has it and says she will have to refer me to the extended warranty person. I explain that it is NOT an extended warranty; it is the original warranty.She next tells me there are no authorized LG repair services near me so she cannot schedule an appointment. But I should call a company over an hour drive- and a toll bridge- away. She finally gives me the number of a closer place. I ask for some sort of authorization for the warranty. She tells me to just call them. The phone number is no good. I find the real number, call them, and they say LG has to authorize the repair. I call LG back and ask to speak to someone in the US. After stalling me for 10 minutes, she gives me a number to call. It is out of service.

We bought our LG in 2007 and for two years, we started noticing black stains and black and brown moldy slime around the rubber. Its disgusting! Clothes are smelly, stained and dirty. The product does the opposite of what it is supposed to do. Also, the bleach and softener trays we dont use as there is water in there constantly that does not get flushed out. To think my babies wear these dirty clothes everyday, no wonder they have a skin problem! I tried draining the water from the pipe where the filter is and the smell of the water stinks up the whole house! Unbelievable. Im all for a class action suit! O do where get started? ?

Wife wanted new appliances so we went to Hopeless Depot and bought LG. What a mistake. Bought a french door refrigerator. Within 2 months the ice maker went out. LG came out and installed a new ice maker and all seemed fine until the other day it went out again. Now everything is out of warranty and the ice maker went out again. I called LG and they gave me the number to 3 repair companies and they all told me the same thing. 90 days on the ice maker, no warranty. Fridge is a year and 2 months old. I have the old KitchenAid refrigerator in the garage that works like a champ. 25 years old. So to add insult to injury the turntable motor on the microwave is going out. It is the same age. 14 months old. I wont even bother calling them - Ill just let everything fail. Do not buy LG - they suck. Their stuff does not last. Get KitchenAid.

Our 2 year old LG refrigerator (LFX31945ST) stopped cooling. Called LG and they sent a link to troubleshoot it, and was useless. Called LG back and they had me do the Smart Sensor test over the phone, and said they saw that the fridge wasnt working but couldnt tell me any details and gave me 3 numbers to call for local company to come fix it... To be continued...

At just under three years of being in service this model (31925ST) requires significant repairs that are of course not covered by warranty. I have utilized the poorly written troubleshooting guide with no remedy. This refrigerator sounds as though a helicopter is running in my kitchen! I guess I should not be surprised. I also purchased a dishwasher from LG and a range from LG at the same time - all have had issues that are dismissed as cosmetic items like the stove knobs melting, the plastic calibration strip off or the dishwasher rack that does not remain in position. I will go back to GE! The stainless steel on LG is so thin that by looking at it wrong it seems to dent!

I purchased an LG front loading washing machine and it doesnt clean our clothes. There is not enough water coming into the machine to clean the clothes so they come out dirty. They have sent a technician out twice who claims it is a defect in their machines but then writes a report that the machine operates, so customer service wont do a thing to help you. This is the worst customer service experience I have had. Dont waste your money. They dont stand by their product!

I have an LG Tromm Washer and Dryer. I have only had it for a few years. As others have complained, the washer has a foul smell due to the mold that grows as a result of the water getting trapped in the rubber door seal (poor design/manufacturer defect). Its not like LG did not know about it. Look at all of the complaints. There is definitely negligence on their part at this point. At the very least, there should have been a label put on the machine that warns you not to use it in a small space, which is unrealistic since most laundry rooms are not large. How come this product has not been recalled due to the health hazard?In addition now, I cant find the reason why the dryer does not make any noise (although it does turn on) and the washer wont even turn on! Maybe this is a blessing in disguise to get rid of these machines. Unfortunately, most people are being duped out of a small fortune to buy them without being fully informed of the health hazard. This may need additional legal action.My child now has respiratory problems/asthma and is on medication daily. I have also developed an adult-onset asthma.

I purchased an LG Washing machine with the pedestal back in April of 2010 for $1,309.95 from P.C. Richards. After 3-years and 4-months, my machine stopped spinning and had a loud squeaking noise. I paid about $400.00 in repairs at that time for a power cord and the computer control panel which completely burnt out. After the P.C. Richards Repair Man left, I washed exactly 2-loads of clothes before the washer stopped spinning and I had to call the Repair man back from P.C. Richards to find out what the problem was. Well after the 4th visit from P.C. Richards Repair Men, I was told that a Ball Barren was missing and it would be a very expensive job to do. With that being said, I went for a second opinion and was told that was indeed the problem which would cost me $500.00 to repair. You know when people purchase expensive appliances like washers and dryers from Manufacturers like LG, they expect the product to last at least 10 to 15 years. I am deeply disgusted and appalled. What can I do to seek punitive damages? I am a working mother of 3 and am at a hardship to make ends meet and cannot afford a new washer right now which I was told by the repairman I should purchase a new machine. In TEARS, can someone help me please?

I had this washer for about a year and half when it completely started rusting out. After 4 years it looked horrible and leaked at best. Dryer was fine and washer motor ok. When I contacted the company to at least get a new top they just blamed me. Apparently they have no idea how I take of things and my dryer is in immaculate condition. I have a new Maytag. Just saying.

Got an LG fridge 3 years and 1 month ago. Had to have someone come fix the ice machine about the 2 year mark and now its not cooling at all (fridge or freezer). Called warranty. They passed me along to the extended warranty where I had to diagnose the issue through a series of yes no problems. When I finally speak to someone they say they are ordering parts and the repair date is 1 week later. The repair day come with no contact. So I called to see if we are still scheduled and find out the parts are not in and it will be 4 more days before its fixed. 2 weeks to order parts and fix a 3 year old fridge. Next time I would rather get a new one from different company. Save time, stress, lost food and frustration by going with another brand.

July 16, 2014, we had our new LG stainless steel refrigerator delivered to our home and we were so excited. That excitement was short lived. It had been a few days before I could get to remove the plastic sheeting that was on the front of the doors and when I did start to remove the plastic sheeting I noticed there were small rust spots going down both side of the door. First I thought that stainless steel should not be rusting, and then said to my husband there are more spots all over the sides of the door. I then placed a call to Home Depot Store and informed them of the rust spots and that I wanted them to fix the problem. Home Depot told us to call LG. We placed a call to LG and were informed they DO NOT FIX COSMETIC problems. It was delivered like this.Home Depot had a local Refrigerator repair company come to look at the Rust on the side of my new refrigerator door; even this repairman was baffle as to what could have caused the rust spots. This repairman couldnt remove the spots after spending more than hour in my home. We got the run around for most of the first day and for four weeks following the first phone call. We called Home Depot back and threatened to return this new LG Refrigerator to the front doors of Home Depot and or report this unhappily experience to the local media outlets. We have finally been informed Home Depot will take care of this problem. Its been over two months since we purchased this rust bucket and the rusty refrigerator is still in my kitchen. Moral of the story, DONT PURCHASE LG. We learned the hard way, LG does not stand behind their products and is not customer friendly.

We live in Westchester County in NY. I spent $3,000 on a counter-depth french door with linear compressor, the model number was LFXC24726S. Well, it only lasted two and half years, then suddenly one day it stopped cooling. Contacted LG directly and they told me to call a local authorized repair shop for a checkup. It took days for the local shop to answer my phone call and then another few days for a appointment. The technician told me the linear compressor was gone and needed to be replaced. Also the circuit board was faulty, it resulted in lower voltage than normal. Although the compressor was covered under the warranty, its value was only $360. It is the labor to replace it my friend that is expensive, about $1100. Even if I had it fixed, its not guaranteed to last another year. So I just decided to buy a new one. This time its not going to be LG.

When in spin cycle washer moves all over. They have come out 1st year more than a dozen times to repair. They have changed numerous parts to no avail. All repairman say that is my ceramic tile floor which 90% of the country has in their washroom. I still dont understand. I told them the previous front loader did not have this problem. They asked me if I bought extended warranty. I said it should be good from get go, brand new and installed by Home Depot. Went back to home depot to discuss further no avail. Either they said contact LG which I had done! When speaking with LG numerous times each time they were completely unprofessional rude. I finally explained Lemon law which when they said to me to screw off, I own this piece of crap which no one stand behind. I choke it up too. I will never ever buy a single LG product, even if they were the last company to produce anything. Stay away. Every time I see someone near their product I tell them to run. Poor customer service, poor quality product. I call them LIFES GARBAGE!!! So my unit is 2 years old now and because of the movement of my machine it destroyed the new floor. Remind you all techs said my floor to blame and also my walls. Thank god I keep door closed when my son is here so he doesnt get crushed by this garbage. Oh I spent $1200 plus hours lost while techs were here which was min 4 hours x 12 times on this machine. STAY AWAY FROM LG PRODUCTS PLEASE.

LG LFXC24726SS refrigerator - Less than two years old, catastrophic compressor failure. Need to rebuild the cooling system. Ice maker had also previously failed. Not surprisingly we are disappointed with this purchase and would not consider buying this brand again.

I purchased an LG microhood and almost immediately, the stove lights melted and burned through the plastic covers. Unfortunately, I didnt report it until after the year warranty was up, but when I did report it, they still wouldnt stand behind their product. I googled the problem and others were having the same problem. Any other appliance manufacturer would have stood behind their product, but not LG. The guy in customer service said I was the only one with this problem. I told him to do an internet search on this and see all the others with the same problem and he laughed at me and hung up. Yes, he actually laughed and hung up saying there was nothing they could do. This is clearly a manufacturers defect, plain and simple. Also, the plastic clip holding the filter in broke while I was changing a filter. Also, I will have to replace the light bulb covers every time they melt through as the plastic is burnt and cracked and can fall into food. The light bulbs blow quickly. Buying this product has been a disaster. I will never buy another LG product again, just based on the way I was treated by customer service alone.

Purchased a BRAND NEW Kenmore Elite 2014. Within 6 months, had a frozen drain which froze up the food in the refrigerator part. It was under warranty, so fixed without cost. I lost food though. In Jan 2019 the evaporator, compressor and dryer broke!! It would have cost close to 1,000.00 to fix, so I bought a service contract with Sears, monthly cost of 50.00 to cover all the new appliances I had purchased from Sears. It still cost 99.00 for the diagnostic. I lost food again!!! Now July 10, 2019 the evaporator broke again, not even 7 months old and again I LOST FOOD!!! LG you owe me for all the food I lost, in addition to lost time at work to be home so the repair people can FIX MY LESS THAN 5 YEAR OLD REFRIGERATOR.

It was a good deal. The other brands were white but I wanted the very trendy brushed aluminum look. It was also at a store where I could get 5% cash back on my purchase so that was very nice too. I really like how cold it gets. It has a little drawer for my veggies which is also a good thing to have. I enjoy using my fridge because it is well made and is a great color. Would like it to have Bluetooth or wifi so I could connect to it. A screen would also be very cool so I could display family pictures and videos for my guests to see how cool my family is.

LG WM2301 HW front load washer - Sometimes when washing cloths, mostly sheets and even light loads, the cloths are severely stained with what looks like mud. The tub has a residue of dirt also. This does not happen every time. I even drain the water from the tub like the manual suggests.

I bought LG two doors refrigerator (LTC22350WH) 2 years ago, but all shelves inside are broken now. The quality is very low. I WILL NEVER BUY LG.

We purchased this refrigerator from Home Depot in April of 2016. One year in, we started to hear a loud rattling sound. The repairman said it was build up of ice around the fan. Fan had to be replaced and fridge defrosted and told me to keep all the seals maintained with vaseline to keep it from happening again. Now, another year later, the unit has stopped cooling. All the food in the freezer had defrosted and fridge was warm. LGs website listed two service companies in our area. First one doesnt do fridges anymore. Second one had terrible reviews so I didnt call them. Had the same repairman come out that did the fan and he says the compressor has failed. This really needs to be a class action suit against LG... So many people have the same issues and we paid close to $4000 for this refrigerator.

Updated on 01/20/2020: I had hoped to update my review to at least Satisfactory, but NO. An LG repair man was here this morning, the refrigerator is seemingly fixed - but we will see. The problem is that when my husband talked to LG last week they said the cost of parts would be NO Charge. Then the guy gets here today and says only the compressor is covered - but in order to replace the compressor he has to literally break another part which WE have to PAY FOR! How is that even a thing? I am floored by this shoddy engineering. So, it costed us $360 to repair a part covered under warranty. To top it off the man was so rude to me, kept leaving the front door wide open, including the screen door which HE locked open, and we have a dog. I kept closing the door behind him - take a hint. Then, he moves the refrigerator back (almost to where it belonged) and created 2 long black marks across 3 of our floor tiles. He intended to leave without even addressing that. I grabbed a rag and tried to clean it up and it would not come clean. He said Give me that! (just like that) and tried to wipe it up himself, to no avail. He then grabbed something out of his little bag and started scraping the floor. The marks started to fade a little. He then stands up, says Here and hands me a small piece of sand paper. Now I have to clean this up?? I could hardly believe my eyes, but by this point I just wanted him to leave my house. I have never experience such poor customer service. This is day 9 without a fridge, taking up space in neighbors freezer, buying ice to keep everyday items cold! My initial thought still stands, no more LG for me.Original review: While other manufacturers allow major appliance warranties to be transferred, as when you buy a house, LG does NOT. So, the new owner a $3,000 refrigerator that fails is completely out of luck. Sad, I will NEVER buy another LG product, and if I ever buy another house, the brand of appliances will be a factor in decision. Shame on LG!

Dont buy the LG High Capacity expensive washer. It doesnt clean your clothes, musty/wet dog smell. It doesnt fill with enough water to wash a hand towel. It calls for less soap, but sometimes the soap doesnt dispense all. Every load gets the UE code, uneven load and you have to open and shuffle clothes so wash time is over an hour and half. Was told by friends to pour vinegar in every load, or add bleach every time you wash, leave the lid open or mold grows in it!So I had LG rep visit and here is what I was told. Do not fill to line as specified, only 2 tablespoons of detergent, no more. You cannot wash a load too large, only a medium, fill clothes only half way. You CANNOT wash large towels, blankets or comforters in these washers. You have to add white vinegar. Leave the top open always or mold will grow. Every month you need to press tub clean and add special cleaning tablets. So basically, this efficient washer saves on water and detergent, but you have to spend your money on vinegar, cleaning tablets and dry cleaner for bulky items. Then he added this kicker: Blame the government because they have high restrictions on making washers more efficient for environment, they have to make them work bad. Apparently, the European LG washer is awesome, no restrictions. Go back to Sears, buy a Kenmore with an agitator and have clean clothes.

Asurion Warranty stepped up and refunded me for the cost of the refrigerator!! So I would give Asurion 3.5 stars...it was a tough journey but they took care of me! BUT I will NEVER EVER NEVER buy a Lq Product!...The refrigerator NEVER worked correctly! I would give them ZERO stars and raise them a class action suit. I did see at one time their was a class action suit that look like it got dismissed.

Bought this $2600.00 LG refrigerator 1 1/2 years ago and of course it breaks 6 months after warranty expiration. Theres only one servicer in our area. They came to diagnose the problem right away the week before July 4th and company is coming. They ordered the parts from LG but after no contact with them for days we finally called them and they inform us that the parts (Compressor and board) are on back order for 4 weeks (JULY 21st). The back order date is four weeks out!! And we lost over $50.00 in food. Thank god it wasnt more!!We had to buy a Samsung floor model (Cheaper) to get us by and not lose more food. Every time I call to get an update because no one calls us back, I get a foreign speaking person I can hardly understand and placed on hold for 10-50 Minutes!!! I have been told that there are at least 9 people in our area (Valdosta Ga) with this exact same issue with their LG refrigerators!! This is not acceptable! There are a few in a worse circumstance than us, such as an elder couple that just had open heart surgery and no refrigerator now! A single mother with 5 children to feed. Now the only service company in our area doesnt seem to know where the board is and LG says it was delivered! The service center DDD in Albany/Adel says they use a different vender Marcone and it is on back order with them not LG?! WTH!

I bought a LG Over the oven Microwave about two years ago. It just suddenly died on me after gentle use. I went to heat up a small meal and realized the thing was totally dead. It did not show the time, the inside light was not on - nothing. I checked my house power outlet to make sure it was ok and it was. So, it was the microwave that was not working. I will never buy another LG product. And I will also tell everyone not to buy their products.

I purchased this LG refrigerator LFC20770ST/01 on 4/14/2013 and it has been leaking lately. About once a week, there is a cup of water on the floor that I have to wipe off. Today, I reached on the bottom shelf of the refrigerator where the freezer basket is and felt a sheet of ice on the bottom. A friend asked me to defrost the ice and clean the tube that connect the bottom pan. I dont get it. Why do I have to do this? I used to defrost my refrigerator in the 1980s as a kid and we are in 2016 and LG is still using the same technology?! I promise you LG, I will never ever buy a Korea made product again as long as I live.

Model LFX31925ST - Purchased this refrigerator Sept. 2011. Very disappointed and thank the lord I purchased the extended warranty. While under regular warranty the electronic face panel had to be replaced. From then on it has been downhill. Today May 1st 2014 we were told that the 5th fan must be replaced in the unit again. In 2013 from July to October we had parts replaced. Every time it was something else that needed replaced. They even took out the freon and replaced electrical parts - that visit was 2 hours. We went for months without the freezer and ice. Would never buy an LG product again.

This washing machine (LG WT4870C) is a complete waste of money and never works properly. Every load goes unbalanced. I even tried to clean it today, as the repairman suggested, and it went off balance with no clothes in it. Unbelievably frustrated and angry at this point. Do not buy LG.

My refrigerator stopped cooling after only 3 years. It is under warranty and the manual says that service is 365 days per year and 24 hours per day. It is a lie. After 11 days it has not been fixed and we have had no help. We have a household of 6 with 2 seniors, 1 essential worker and 3 young children. This has been a hardship and we let the company know this. We have spent many hours calling, texting and emailing without any end in sight.

I had some initial problems with the unit as two doors arrived damaged. It took some time, and numerous follow-up calls, but the doors were replace and the fridge looks and works great. Lets hope it lasts.

Bought a LG freezer on bottom fridge on top 3 years ago. Last Thursday it stopped working. Lost all my food. Called repair guy. Said it was compressor. LG offered to warranty complete repair, but one week later, 6 hrs on the phone and still dont have a repair appointment.

Bought a LG Top Freezer. Very disappointed in it. Every time you open and close frig door, the freezer door seal is broken and air gets in. This causes my meats to get ice formed on them. Had service come out and told us that this is normal. I never had a top freezer before that opens when I close the frig door. They dont tell you this when buying it. Also found the same info about freezer door opening in their manual. So if they know about it, why not fix the problem. Also told new frig will probably only last 5-6 years. Thanks LG. Never again will I buy or recommend LG to family or friends.

We purchased all new LG appliances for our new summer home. In our third year of use, our dishwasher began to error out with a 1E code and would shut down. We were able to restart it and it would complete its cycle. That worked for a short time and then it started to error out all of the time. We contacted LG and they told us to contact a repair service. We purchased a new part and that did not work, so LG sent us a new control panel. That did not work. We have taken the machine out and put back in, made sure it was level and it still did not work. We now have an immaculate dishwasher that does not work. Now within the last year, our numbers on our stove clock have been burning out one by one. LG does not stand by their products and had an oh well attitude. We will never purchase another LG product.

We purchased the LG French door, bottom freezer about 5 years ago. We spent the extra money because we thought that LG was one of the best at the time. This model has only the water-in-the-door; icemaker in bottom drawer. The salesperson showed us why THIS bottom drawer was better than others with the same idea: the gear-type rollers were more substantial and the slides were larger. The rationale was that it would be more durable. In the past year, the freezer drawer is becoming harder and harder to pull out and/or push in. I have taken the bin out and found grease/graphite on the bottom of the unit and along the left rail. Water from the icemaker also tends to build up as it sometimes drips onto the left rail, making the rolling very difficult. After wiping it out, it seems to be fine for a few hours...then its hard again. We have had it with LG appliances. We had an LG dishwasher that nobody would work on. The LG washer/dryer that we have, are doing OK for now, but the bellows in the bottom of the washer where the water is pumped has cracked twice in 5 years, allowing water to run get on the floor. I should have had a pan put under the washer, but this indicates either bad engineering or bad design.

We bought our refrigerator 11/26/2017 and it has already quit cooling. We noticed the freezer items were not frozen and had to throw all the food away. We had a repair guy come out who stated the sealant system is leaking and our quote was 2600$ to repair, which is double the cost of the refrigerator new. I called LG back and it was determined that the parts would be covered but not the labor which was $250 and hour for up to 8 hours. Our refrigerator is not even 2 years old! I will never buy any LG product again.

My LG washer broke three months ago. I have a service contract but the companies LG hired to repair the washer have done nothing. I can’t even call them. Their mailbox is full. They do not answer or return or leave messages. I have a $1500 steam washer and I’m still going to the Laundromat paying to do my laundry for three months. Next time I’m going back to Maytag.

It is an LG REFRIGERATOR. It is double door and bottom freezer. The right door when opening, the inside of the door that is plastic has come away from the door. The repairman has been there twice to fix. It has broke again. I am hoping for my parents sake that the repairman that is coming again will say that we should get a replacement fridge. We are very frustrated in this LG fridge.

Purchased a LG refrigerator in 2017. On Thursday morning 5/21 it just stopped working. No freezer no refrigerator. I immediately called customer service to set up a service call, that was Thursday morning. I was told by the service representative that the service technician would call me back within 24 to 48 hours with a time and date for the service call. I called then this morning 5/22 to double check on the information I had given them because there was some confusion with my contact phone number. I was informed by the new customer service person that the service call had been accepted and then rejected. When I inquired as to what that meant he told me that there is no one available in my area to service the refrigerator. When I asked him to explain what that meant he said that the compressor needs a technician with special training to repair the problem and they could not find one. I dont live in the middle of nowhere, there is a city of 900,00 thirty minutes from my house so I am not sure why they had no problem selling the refrigerator to me but they dont have the resources to repair it. I was told that it would probably be next week before someone would be out to fix the problem. From what the customer service representative stated it is most likely the compressor, after three year of use the compressor went out. I just purchased a new freezer after the old one died and it was thirty five years old, this one goes out in three years. This is the last LG product that I will ever buy, unfortunately this has been an expensive lesson.

I love the look of this microwave. My daughter bought it to replace my old one. It has so many functions and it works very well. Im glad she got it for me. It gets the food really hot. I love LG products and this has not let me down. I would recommend this microwave to everyone.

I purchased an LG washer in Sept. ‘09. On June 13, 2013, I attempted to wash a medium size load. But when I went to put the wash into the dryer, the washer was flashing OE. I checked the manual and did as instructed. The drain hose was not bent, pinched or clogged. I clean the filter. Finally had to call for service and was told the motor assembly A/C pump needed replacing. This machine in not 4 years old. Guess thats why the warranty was for only 1 year on all the smaller parts. What kind of company makes such items and can only guarantee the said item for 1 year??? Thank goodness for Worry Free.

It was an up to date refrigerator and was spacious. It kept things at the right temperature and I like the color of it as well. It also had wheels for easy movement. It was fine the way it is. LG should make more of those kinds. It was a perfect weight and size. The refrigerator fulfills its duties. The price was perfect for my budget as well. It went with the design of the kitchen and the features are awesome. The other brands didnt come close to the LG.

My wife purchased a LG Gsl545pvyv American fridge freezer by John Lewis on November 2015. For today it has been around 2 months, the water dispenser is faulty and stopped working. I called the LG Customer Services but there was not any polite help. They passed the problem to a third party engineer company to sort the problem out (I do not think LG has their own technical unit). On two occasions the third party engineer company visited my house but still the water dispenser was not working. Also when the engineer company visited my house they have given a whole day appointment as they do not give time slots. Already I have wasted two working holidays and I will never buy any LG product after this.

It was new and we needed a new one and the other one wasnt keeping the food cold. This led us to buy another one. However, we had to shop around to find the right prince and the right features. It wasnt an easy task. Simple things like the space and the defrost feature make the fridge helpful and low maintenance. Its easy to clean as well. Mostly, it was an affordable option for our current situation and we were able to purchase the warranty as well. But I dont like how short the shelves are and the fact that the butter falls out when I open the door. The shelves arent. The shelves also have limitations as to how deep they are and how far they go back. This makes it hard to shop for foods that come in different packaging all enough to accommodate the drinks.

Recently the freezer in my LG refrigerator which I purchased in May, 2016 stopped freezing. Of course, this was one month out of warranty, but that wasnt the worst of it. I called LG and they gave me the names of service centers one which will not repair LGs, one that couldnt do compressor repairs and the last which could not come for two weeks. I called LG again and asked if there were other service centers and they gave me the names of two that were never an hour drive and would not come to my home. I tried calling other repair services in the yellow pages and couldnt find anyone to repair an LG. Several days later I received a phone message from LG telling me to call them that they had reviewed my case and would schedule a free repair. When I called them back the person I spoke to had no record of this phone message and started to repeat everything I had been over in my prior conversations with the service department. Currently they have given me a case number and Ive been told someone will call me in 24-48 hours. Unbelievable! When I owned a GE service came the same or the next day... Dont think Id buy LG again.

Purchased this dishwasher 4 years ago. Last week we started getting the code PF which means power failure. From the LG comments posted, they would lead you to believe the power supply was interrupted and the PF is only a code and not a failure/fault code. Turns out it was a fault. We turned it on last night and the control panel immediately burned out. Saw some sparks/flashes and a puff of smoke and electrical smell. Dishwasher was then disconnected from the power source. If you have the PF code you should note this is very probably the control panel shorting out. Unfortunately, dishwasher failed just outside of our extended warranty period. We will definitely switch brands. Dishwashers should last longer than four years!!! Definitely dissatisfied with the LG dishwasher.

I purchased an LG electric oven about 2 months ago. Within the first 2 weeks of my purchase, the left front and back burners just stopped working. I called Home Depot, which gave me a number to contact for repair. I explained what happened and the first repair guy came with the stainless steel cover. After waiting all day, I told him that the cover was not the problem. He also agreed he needed the motherboard. So he rescheduled with me to come back. He returned and replaced the board after about a week. About 2 weeks later, the same two burners stopped working so we called back. Again, the repairman came to the house and brought another board and replaced it. This time it worked for 3 days and the same burners arent working again. I have called LG and complained each time. They tell me the same thing - that the tech has to determine that it is not fixable. I think this is absurd that you purchased a brand new product and are expected to keep getting it fixed. I purchased plenty of LG products and wanted to keep all the same brand, but you can be sure that I will never purchase an LG product again because they dont stand behind their product. I will be contacting Better Business and if I have to get a lawyer, I will do so. This is not acceptable and should not be tolerated by anyone. If something is faulty you, should get a new one immediately without question.

I bought my LG fridge in 2017 and my wife and I woke up to the dreaded compressor failure on it this Sat morning. After reading the reviews on here we were prepared for a horrible experience and to have to go without a fridge/freezer for months with two young kiddos!! I was ready to swear off LG just as other reviewers on here, but here is the abbreviated details of what happened. * Called customer service on Sat. (Was nice to them when I called). * Was told there was an open time slot for this Monday (today) for tech to take a look. * My expectation based on reviews here was tech would show up; explain it would be a month for the part to come in and uff.... * Tech showed up today. Michael who works for LG direct service. He not only had a compressor on him to replace the default one but had all the tools to get it done today. He was very professional and and explained to me contrary to other reviews on here that LG has upgraded and improved their software and the compressors so hopefully this will not happen again. Only took him about 90min to get it all fixed as he knew his stuff! * Fridge is fixed and running only two days after I first called customer service on a weekend at no cost on labor or parts. I don't write many reviews on anything but feel that this was deserving as I'm sure others had valid unpleasant experiences, but mine was a very positive one. If anyone else has this issues don't hit the panic button based on other's reviews. I don't know if it helped the cause but I was very calm and understanding when I called them to explain the problem as well. Products are going to have issues but I will judge a company based on how they deal with those problems and LG handled this very professional and I am very satisfied. Hopefully this repair holds up but if not if they deal with it the same way this one went they will retain me as a customer on future purchases. I do really like the fridge as well so 5 stars both for the fridge as well as the service.

2 years old. No cooling or freezing. Technician out 6 times. Technician replaced every part. Still not working. No refrigerator for 3 weeks because they don’t know how to fix it. Home Depot Protection Plan useless. Won’t honor lemon law. Don’t buy LG and definitely not a Home Depot Service Plan.

After reading all these horrible experiences Im now going to see if I can cancel the LG fridge I purchased today. My current fridge (Jenn Air) is over 20 years old and I have NEVER had an issue with it until yesterday. No Product should have this many issues when you pay top dollar for it. Totally disappointed and terrified of my purchase now! Big Mistake by the look of it. :/

Have a three year old product that is off warranty. Purchased at Home Depot. Called to find out who repairs product in our area as water is surging out the bottom of the door. I was advised in our town of 70000 plus people no one repairs LG products. I contact LG: I have to pay from some to come from out of town to fix dishwasher. I contacted a number of local companies they stated they do not work on LG products because to poor customer service from LG and it is hard to get parts.

Worst washing machine ever... Does not supply ample amounts of water...clothes rarely come out clean, or thoroughly rinsed. Destroys towels, blankets, and basically anything else that is put in the washer. Customer service is as big a joke as the washer. Keeping large loads balanced is a time consuming joke, Do not buy this washer.

I purchased an LG refrigerator from Costco... Its a piece of junk and failed after 1 1/2 years. Costcos web page claims if you buy a major appliance from them it will have a two year warranty. However, neither LG or Costco and their claimed concierge service are truthful. Its just not the case. I have been trying to get this resolved for two weeks. My family has no refrigerator... thus no cold food. It was planned for the rest of my family to come for Christmas. Now that is not going to happen as I have no way to preserve food and prepare it. Costco and LG have ruined the Christmas for my family. Never buy an LG appliance as they do not support it. Dont believe Costco...their two year plan and concierge service is a joke. I literally have been on hold with both of these companies for at a minimum of six hours and gotten nowhere. This is the worst product support I have ever had in my life...and I am no spring chicken.

Purchased washer in October. Has leaked since day one. Have tried to get it repaired or replaced numerous times and it still has not been done! No one wants to have water running on their floor every time they do the laundry. I purchased this washer from Lowes but was told to contact LG for service. Someone needs to step up to the plate to fix this issue!

Absolutely TERRIBLE machine - LG Washing Machine-Model WT1101CW. Bought this washing machine 3 yrs ago. Broke 4 months ago. Used SEARS Home Repair to fix (I bought washer from them). 5 technicians, 4 major parts replaced, 7 service calls later machine still broken - unbalance load indicator goes on stopping machine from running and then if you get the unbalanced load indicator to go out (at least 6 tries), it then goes thru 3 spin/rinse cycles, refilling the tub each time, even if the machine is EMPTY. Takes 3-4 HOURS for a normal no frills cotton wash cycle (using default settings) to complete. Absolutely ridiculous. My old GE and Whirlpool worked like a Timex for 12 years. I cant sell it because its defective. I wouldnt even give this machine to charity.SEARS wont stand behind its 90 day service warranty. The technicians would NEVER let me run a FULL load through a cycle to test it. $600 dollars in repairs/service calls and it still doesnt work right! They wont give me my money back for the service calls that did nothing to fix the problems, even though the Techs promised the new parts would fix it. HA! DONT BUY FROM SEARS or LG. Worst customer service I have EVER had. Ive written letters and dozens of phone calls - no resolution - zilch.

One year ago washer- dryer purchased. Washer leaves deposit of dirty material on clothes. Lowes said they can do nothing as it is past 30 days! Your reviews show similar complaints from other folks. Another voice! NO LG!

We inherited four-year-old high tech appliances. Within first year, we had repaired the dryer/washer totaling $600. Paid tech $91 to tell me I should buy new one b/c of broke Drum/bearings. After just 5 yrs? Tech said thats normal. Thats almost $1,000/yr to own including repairs, worse than owning a car. Are there any durable appliances out there?

I love my refrigerator but I expected it to work much better when it was brand new. My ice maker has quit twice in the first three years! Had to have it worked on. They just dont last like they used to!

LG sucks. I bought an LG washer and dryer set (top load) and just like the other 907 people on here complaining... my washer does not work right ever since LG so called upgraded our washer!!! No, it will not even complete one cycle. LG is doing NOTHING to fix this situation except for continuing to send repair people out... All I want is my washer the way it was BEFORE the so called upgrade... I will NEVER and I MEAN NEVER OWN ANOTHER LG PRODUCT!!! Save your money! DO NOT buy LG!

Buyer beware!!! LG Appliances are horrible!!! I recently remodeled my whole kitchen and liked the way the black stainless steel appliances looked. I’m usually a Maytag fan but they didn’t carry the black stainless steel so I went with LG. HUGE mistake!!! The dishwasher is junk in less than 3 months. The dishwasher needed a whole new power board. After dealing with customer service and getting the runaround I finally had my dishwasher fixed after 3 weeks of non use. Now here it is 6 months later I’m having the same problem. This time customer service is worse. They sent the work order to 3 different places that don’t come to my area, spent hours on the phone and I’m already 2 weeks without a dishwasher and still dealing with this problem. This is a thousand dollar hunk of junk! That’s not the only problem the 3rd rack is useless, it doesn’t dry your dishes, it takes 2 hours to complete a load and everything is still wet, the tines are flimsy and always fall over causing you to break dishes at times, it’s always humid inside the dishwasher that creates an odor all the time and I pre rinse my dishes and clean the trap regularly. I have nothing nice to say about it except that it’s nice to look at and it’s quiet. Especially now because it doesn’t work! If you value the opinion of others and the reviews you read do not buy LG! I’m already Experiencing problems with my stove and my fridge has dents in it from just regular use. It’s like it’s made out of putty you look at it and it dents. LG should stick to making TVs. I’m highly disappointed and can’t wait to replace all of my appliances with Maytag!

I shudder reading the complaints and expect only the best from my new machine which is doing fine so far. But I am 51 and I cannot reach into the washer to take out washed clothes unless I stand on a stool. I did not buy stackables because in a few years, I will be 80 and I didnt want to be standing on a stool to remove clothes from a stacked dryer. Thats an accident waiting to happen. But guess what--Im on the step stool now! Arrrrrrrrrrgh.

No Stars. Dont buy LG or dont buy it from HH Gregg. They must buy wholesale merchandise that didnt pass manufacturing standards. I bought and replaced the same item in less than six years. They might work for as much as a year or little longer, hence their strong encouragement to buy additional warranties. Same model. Two refrigerators; Two failures; loss of two refrigerators/freezers full of food. First time: Told to wait a few hours for it to cool; then overnight for it to cool. It didnt. Had to wait a weekend before another (same model) was delivered. Four years later that one has stopped being cold.Only repairs offered were to replace the compressor if that had failed to work. All other costs were mine. Including $150 round trip for the lone LG certified technician in my area willing to work on my LG fridge to come from 50 miles away. THEN, diagnostic fees before problem is determined. IF it was the compressor those have a 10 year warranty. Repairmen say theyd have to order the $800 compressor then come out again ($150 travel) to install.Customer service is located in Manilla. They are only authorized to refer me to several repairmen but would only replace the actual compressor - nothing else, not even food loss. Im living on a small fixed income after retirement becoming disabled. Often spending time away in hospital each year. It has been months summer since Ive had use of the refrigerator. I live alone and have a tiny fridge in my bedroom for when I cant use the stairs. This has been a nuisance and a costly one at that. Be warned.

Bought the fridge April 2021, had it arrive May 2021. Started using it June 17th 2021. It stopped refrigerating July 4th weekend. Lost $250 worth of food. Called LG, got a work order number.. then no contact from anyone. Contacted LGs presidents office. Got a call saying that A&E would be dispatched to do the repair. 7/13/21 A&E tech arrives. Said he isnt qualified/trained to work on the fridge. 90 Mins later he says 7/29/21 they rescheduled the work order. No one called or arrived from A&E on that date. Aug 2nd, A&E texts me saying that its now Aug 10th.. 10 mins later they text saying Aug 17th. Today.. Aug 17th no one arrived, no one called.. two days taking the day off from work and blown off twice by A&E not showing up...So a $3700 fridge that has been broken since the beginning of July sits in our kitchen with no sign that it will be repaired, replaced, or working anytime soon.

We purchased an LG washer new from Home Depot on August 27, 2012. We purchased a 5 year warranty from Home Depot at that same time. Today we noticed stains on some clothes, and discovered significant rusting from the metal under the bleach dispenser (which we never even use). I called the Home Depot warranty company and they said that rust was not covered!! I then contacted LG and they said rust was not covered but they might be able to do something. However, when they learned I had purchased a warranty from home depot they said they could do nothing. Meanwhile, there are numerous other complaints about this LG rust issue, including on their website from other consumers. We are now out of luck on a $1200 Washer. We did everything we were supposed to do. This is a product liability issue, and a warranty scam on several levels. LG is negligent. The Home Depot warranty is negligent as our less than 2 year old machine now ruins clothes and should be replaced or repaired. Please help us.

Purchased brand new suite of stainless steel Kitchen appliance in December 2013, including LG French Door refrigerator Model# LFX31925ST/06, Inverter Dishwasher and thankfully NOT an LG wall oven from HHGregg Electronics. While first I must say the salespersons selling these appliance were not very knowledgeable or helpful. For if they were, they NEVER should have recommended LG appliances. This is my first issue. Secondly, the appliances look great and flashy, but the craftsmanship is less than sub-par as experienced on both the refrigerator and the dishwasher (dish dirtier as I refer to it). Had one service call on dishwasher within 6 months of buying, but service never alleviated the actual problem: The dishes do not get clean at even the strongest settings, and it takes over 2 hours on the short cycle.Finally the refrigerator and most of these are all likely deficient, compressor fan freezing, severe loud noises, and drawers breaking in freezer with normal use. MY conclusion (as I will not go into the NIGHTMARE of getting it repaired because this is an ongoing problem that no repair can fix), a consumer RECALL needs to made on these, as many people who are out of warranty are stuck with a 2000-3500.00 refrigerator that is worthless. Also, a CLASS ACTION SUIT SHOULD initiated as there was one against SAMSUNG in 2010, and LG is firmly aware of all these issues. MY hope is that either the US Consumer Bureau or an independent law firm reviews this immediately. Also I thank all those who take the time to place this information online too. If only I had read this BEFORE I purchased units. However I see some of the most recent reviews deal the freezer compressor and the EXTREME headache (not to say loss of food) that this has caused many. Life is NOT GOOD for the buyers of these products, but I am sure IT IS for the stockholders or LG Corporation. MY goal now is to get the seller of these product to REPLACE THEM and not with LG products either.

Bought an LG WT5070CW several years ago because of the extra large capacity. My old LG front loader died after 10+ years and since we had a good experience with their washers we went with another. That was the biggest mistake ever! We have a very large family and laundry can get behind fast. It takes a half a day sometimes to wash 1 load of laundry due to the UE code and our inability to get it to balance. Im way behind now and have had to resort going to the laundromat. After thinking about it, with the money we spent at the laundromat, I could have bought a better washer. If I could give it no stars I would. Never again and after reading some of the other reviews I may never buy another LG product. There is obviously no reason to contact the company either after reading reviews though I have sent an email to complain about this washer. The only thing it is good for is scrap metal.

We purchased a top-loading direct drive LG washing machine at Best Buy a few years ago. From the beginning it has not been a good experience. The steam function never works and it crashes 1/2 way through the cycle EVERY time... and we then have to empty the machine and start over again. Add to this that the regular cycle does not fill with anything close to enough water, and the result is consistently dirty clothes and/or soap that dries inside the machine. And we cant even think about a load larger than about 6 or 7 large towels... as it overloads and tilts so we then have to drain the water and remove 1/2 of the load. If we had known how terrible this machine was going to be, we would have bought ANYTHING else. Do yourself a favor and avoid LG washing machines! We wrote to the company 2 times over the last few years and our letters are ignored. They do not seem to care about their customers.

I have had my LG range for a year now. The oven consistently burns food in the back while the front is not even cooked. The convection feature does not seem to work correctly and only burns food quicker. While the oven takes a long time to preheat, it will cook foods about 5 minutes faster than the recipe calls for so you have to pay attention. I thought the easy clean feature was self cleaning, it is not! My oven is stained on the bottom despite wholehearted efforts to clean multiple times. One major safety concern is that while the oven is on, the metal front of the stove becomes extremely hot and can burn you if you lean against it while cooking on the stove top and the oven is on. The stove burners all cook differently at the same temperature.The left front never brings water to a boil and it takes forever for any of the other burners to bring water to a rolling boil. The top is also difficult to clean and not like my old glass top. And lastly, and irritating quirk is that the ranges timer requires only minutes but the LG range top microwave requires minutes and seconds. I have reversed this and burnt several things. I want my old Whirlpool range back! It was consistent and it worked. I will not buy an LG stove again.

I agree with the majority of the people regarding LG fridge. I purchased an expensive counter depth fridge 5 years and 7 months ago and it completely broke down. Not the compressor but a leakage within the wall of the fridge so it cannot be repaired. I paid $125 to the LG technician to come and inspect to tell me that it cannot be repaired and that I should get a new fridge. The technician also let me know that the leakage was a manufacturing issue not wear and tear. I am aware of the LG settlement and was shy of 7 months to claim anything. LG refuses to do anything about it. So basically all their products are useless. I will never purchase another LG product and will make sure that everyone I know do the same. Worse service and company. They knew about the defects but did nothing. Where is the accountability???

My biggest problem with this dishwasher is the racks are poorly designed. Whoever designed these racks couldnt possibly ever loaded a dishwasher. Glasses fall over unless the glass rack is full. Consequently, if you dont run the dishwasher every day, as you pull the rack out, any glasses previously placed on the rack, fall over causing broken glasses. The lower rack where one would usually place small plates or bowls is designed in such a way that the posts are staggered so the plates & bowls wont line up. If I ever buy another new dishwasher, Im taking dishes with me so I know they can be properly & efficiently placed.

In 2013 we purchased the set of LG washer/dryer from a well-known appliance outlet chain. Earlier this year (2015) we noticed the washing machine started leaking. In fact, water was leaking out from the bottom of the machine and collecting in the drain pan. We immediately contacted the store we purchased it from who informed us that our warranty had expired, and they would have to charge us x-amount of dollars to troubleshoot. Instead we did some extensive research on the LG machines, only to find tons of video complaints from other angry and frustrated consumers. The leakage seems to be consistent with many other complaints. The detergent dispenser tray slot has mildew build up behind the tray itself. The bleach dispenser tray is rusting... what the heck.We finally pulled the back of the cover off to notice the water was pouring out the back of the machine during the rinse cycle. Basically $700.00 put the window... and this is the top loader extra capacity washer without the middle agitation piece. Newsflash, another service tech shared that your clothes arent even getting as clean as they should without the agitator piece in the machine which helps move the clothes around. Technology... you have to wonder. LG knows these issues exist and still push out these poor performing products. Sad. I am definitely in on a class action suit... lets band together and get it started. Conyers, Ga angry and disappointed.

Purchased washer, gas dryer bundle. Front door leaked water from first use. Told us to clean it - we wiped it dry every use. After 2.5 months the valves and baskets and other parts (a solenoid that shuts the water off) required replacement. Even with the additional warranty we still owed 350.00 each time. Our washer required authorized repair parts and authorized service people so we had to wait weeks for the appointment, weeks for the parts to be ordered then weeks for a follow up appointment. Now its happening again. I am not repairing this beast. I will go out today and buy a Kenmore or Whirlpool top load from Sears. Sears has been reliable forever. No more LG or samsung for us, ever.

Bought this top of line refrigerator about 5 yrs ago. Had no problems until May 1, 2017. The compressor went out. It is now June 30 and I still am without a working refrigerator. When I called for repair LG recommended the Premium Repair Service Plan saying for $338 it would cover the cost of repair no matter what the issue. They then set up an appointment for repair. The repairman said he needed to order the compressor. Thats when the run around began. First the repairman had to get authorization just to order the part. Excuse me!! This was the authorized repairman that they sent out. Whats with them needing to authorize this? It took a week to get authorization. Then it was ordered. It is now going on 2 months and there is not even an estimated time of arrival for this part. I have called LG who then tells me So sorry for the inconvenience but the part is ordered. It will be 3-5 days. I call them after 7 days only to be given the same spiel. I call the repairman who says same thing. I am getting nowhere with either of them. I wrote to LG explaining the problem as I dont get anywhere with them on the phone, only to have them say they are sorry for the inconvenience but it is Assurance, the company that they contracted with for better service options, that I need to be in touch with. However Assurance tells me that it is LG that is the problem because they have to use LG parts in keeping with the warranty. So I am stuck with no refrigerator while LG took my money for nothing so far. As we all can see this company doesnt seem to be concerned with keeping customers as its customer service sucks and they dont care. I dont know what its going to take to get them to help us. Maybe a huge class action will get their attention.

Ive heard the compressor failure is a mass issue with LG refrigerators, but what is worse is the time I have to be without a refrigerator. Mine died under warranty on August 1st. Today (8-19-2019) was the 1st service appointment LG had available which is two and a half weeks after calling LG. One would think that with this being a very common issue, the repair person would already have a compressor with him. No that would be too logical. He left today and now we have another appointment to actually fix it on 9/6/19. No loaner, no anything, but just them saying thats the best they can do. That is very poor customer service. Its really hard with kids and summer to be refrigerator-less for 37 days. This is really unreasonable, but we have no reasonable alternative. Other than this MAJOR issue, I loved the refrigerator.

Quite simply - THE MOST DANGEROUS OVEN... We have had 3 burns due to the smoothtop surface overheating during self cleaning cycle. If you have this oven - BEWARE. One burn was severe. The other problems, the touchpad works...then doesnt work. You never know when it will not comply. Tragically, Christmas dinner was 4 hours late due to this problem. If you cook on the burners and it gets too hot..the oven will not work....and vice versa. Had a repairman and he insists that the repair will cost more than the stove. I am hoping that others confirm they are having these nightmares!

10 year motor warranty is useless to me/read the fine print. I have an expensive top load direct drive LG washer that was 3 years old when the machine broke. I called LG and they gave me the name of a company to do a diagnostic. That company came out and determined that the motor shaft was broken. The tech estimated that it would cost close to $900 to fix. (Could buy a new washer for that) Thinking that being absurd, I called LG back and they told me that the part was covered but not the labor. The labor is covered for only a YEAR.They further told me that the guy that they recommended price was way too high. They gave me another number and I called that number only to find out that the company will only service items underparts and labor! Heres the ridiculous part. I cant find anyone willing to do a service call when just the part is under warranty. So after 3 years with an expensive washer it is looking like my only choice is to buy a new washer. LG has been of zero help. I will NEVER buy another LG washer again. It is a total joke dealing with their unknowledgeable customer service.

Purchased the Gas Range from Home Depot June, 2009. The knobs to turn the gas on/off are very loose and make it difficult to adjust gas. It is not only an inconvenience but also a safety hazard. On a few occasions, I found the gas still on when I know I had turned it off after cooking. Called their customer service dept. Mine is not one of the models that CS is allowed to send replacement parts to. To purchase knobs online would cost over $63/ea. Unit has been maintained very well. One user. No children in the home. Life of this appliance is very short compared to other stoves I have had. Neither Home Deport nor LG seem to care one bit.

I own an LG refrigerator (model number LR FD 22850 SW), French doors style and with a freezer on the bottom. One day my wife called me and said that the fridge is running hot and the lights stay on, even with the doors closed. I told her to disconnect the power and remove the light bulbs, until I get home. I later found out that the light sockets were very dark and burnt. The plastic lens cover and plastic base were also melted by the light bulbs. I got replacements from Sears’ parts website. I got them the very next day, and replaced all bad parts. After four hours, the fridge started to get hot again--the same problem. I had placed a thermometer inside to monitor the temperature while it had no lights. The temperature was steady at 37 degrees. Four hours later, with the lights on, the temperature reading was 89 degrees. Lots of foods were spoiled, and the plastic parts melted again. So far I have removed the lights, and the temperature is going back to normal. I believe I am not the only one with this defective appliance.

We purchased all new LG appliances for our newly built house. Initially we were very happy with our purchases until our LG Fridge suddenly quit. We had a repair technician come and was told it was the compressor. Unfortunately for us he replaced the compressor but still was unable to fix it. He was advised by LG to remove the new compressor and that we would have to unfortunately purchase a new fridge, but that once the paperwork was sent in LG would be issuing us a rebate for our fridge that was unable to be fixed since it had a 10 year compressor warranty. The original claim was sent in April 2018 and I am yet to see the rebate cheque I was promised, even signed and filled out the paperwork for. I have contacted their customer service over a dozen times now and have not received any better answers than someone will look into it and will contact me in the next 7-10 business days. Which I am yet to be contacted! I am now out the cost of the original fridge, the repair bill for the not fixable fridge and the new fridge I had to purchase to replace the original as well as countless hours on the phone trying to get to the end of this! This has now been going on for 17 months with no better answers or solutions. Needless to say I will never purchase another LG product or recommend LG to anyone! Buyer BEWARE!

Couldn’t get the icemaker working..then range oven keeps burning memory card.. Had techs in and so far $350 for parts on stove and still not working. Have gone a month and a half NO OVEN. LG do not stand behind their products.. WOULD NEVER RECOMMEND AN LG APPLIANCE..