Lifes Good company need to change their name to Lifes Terrible. Recently my refrigerator broke down and its been out of service for about one month now. My husband has contacted LG customer service on numerous occasions. They supposedly arranged (via telephone) for a repair company in our area to come by and service the refrigerator. My husband sat around all day waiting on someone to show up to repair the refrigerator (because they didnt have a definite time a repair technician would stop by). Needless to say, the whole day was wasted, because no one showed up to repair the refrigerator. When my husband called the local appliance company that supposedly had the order to come and repair the refrigerator, they knew nothing about a service order to repair our refrigerator. When my husband spoke with a customer service representative, he was told that the local company would contact him. To this date, no one locally has contacted us. He has spoken with customer service on numerous occasions. He called a company in a city about 150 miles away, if that far, and was told they didnt travel that far to make repairs. He has spoken with customer service at LG on numerous occasions and keeps getting the run around about how they understand being without a refrigerator for a month, but they havent made any progress to fix the situation. Whats worse about this situation is that we own two of LGs refrigerators. We will NEVER, I repeat NEVER purchase another LG appliance or anything else that LG owns, because they have been very apathetic about our situation and doesnt care that weve lost a lot of food that was in the refrigerator and freezer. We are improvising with a little dorm refrigerator and they are not doing ANYTHING to remedy this situation. Were going to tell everyone we know, dont purchase LG appliances or anything that has LGs label attached to it. The lack of service is unacceptable and the absolute worse experience weve ever faced with any purchase, large or small. Life IS NOT good with LG. LG change your name!

We purchased a Refrigerator 3 years ago $1500 as a wedding gift for our daughter. It stopped working 2 weeks ago and we have been on the phone with LGs customer service for 2 weeks with no help. They say they escalated it but cant find a company to come service us. We called and found a company who is LG approved 30 miles away and they said they can come service it but that they did not get a request from LG. I have been on the phone today for an hour and half and they will not let me talk to anyone. They also said they dont know who they sent the service request to. But said they have escalated it AGAIN. My daughter has a 1 year old that needs milk and food. My daughter also has a blood disorder and has to keep 3-shots on hand at all times in her refrigerator for emergencies. They each cost $500! We will never purchase anything from LG again. This is the worst customer service I have ever dealt with.

I bought the LG Front Loader 4 years ago at Home Depot and it has ruined comforters, sheets and clothes with greasy black stains which dont come out, especially if you dont notice them and put the item in the dryer. If you catch them and rewash with bleach, they become light brown stains, but dont go away. It doesnt happen all the time, but often enough to completely frustrate us. We always use the detergents, no softeners and some liquid bleach. We run the tub clean cycle once a month and wipe out the nasty black gunk from the gasket regularly. I cant imagine that gunk is normal. I have owned many washing machines and none has ever left my laundry ruined like this.

While I love the design and layout of the refrigerator, there is one drawer in the refrigerated section that freezes the vegetables I put in. Repairman was here twice and could not fix it. I decided just to live with it since I did not look forward hunting for a replacement.

I purchased this washing machine November 2012 and it has done nothing but brought me stress. I wished I would have read these reviews before I purchased the machine. I have the same problems with the smelling of molded clothes. Its horrible and nothing I do gets rid of it. Something has to be done. We spend our hard earned money on big ticket items like this and get nothing in return except higher water bills. So much for High Efficiency.

We have just started in the process of dealing with the design flaw for the LFX31925ST/00. There are 3 defined steps of symptoms: (1) a loud noise coming from the lower back of fridge; (2) icing up of the back panel; (3) RF 1 error. Apparently, this is a due to a design flaw and new panel has been redesigned to fix the problem. Also, not all consumers and including us got the memo of the problem, we are dealing with it now. We have American Home Shield who sent out a repairman today. So we will wait now until tomorrow to find out what will get fixed.A minor irritant, the front plane where the lever for water is located, the lever just falls out now. The directions on the ice maker and water dispenser were silk-screened on this model. We see the new models are etched (much better). The panel had a plastic covering that has come off. This is like buying a very expensive car with wood paneling and then the wood paneling begins to flap around while you are driving. Cosmetically poor. Meanwhile, these products get good ratings from Consumer Reports. We are subscribers and did our home work. Apparently, CR did not. In the picture, you will note the panel is discolored with black at the bottom. The water dispensing lever falls out. The good news, the panel apparently can be bought for 105 dollars: **.

I purchased the LG Dishwasher and it is so pretty. I first ran the dishwasher just after installed and of course everything was wet for a couple of days. I dried the dishes and left the door and top (3rd) tray open as it seemed to hang on to the water. Then I remember the Rinse Aid so filled it up and ran again. Again everything was wet but not as bad. Then I decided to read some of the reviews (I had read them before but on Google reviews). Now I am wondering if my life will consist of drying dishes. That is a job I hate which is why I have the dishwasher. I have been on LGs site and did not find much help. BTW I also purchased a stove with no serial number easily accessible. Not my month.

I have a 31 cu ft. French Door LG refrigerator that I spent a lot of money on over 4 years ago and the compressor suddenly went out. Luckily I have a warranty for 10 years for major components, but lo and behold it does not cover labor. The 45 minutes of labor was $600. I am shocked for several reasons: I cant believe an expensive appliance less than 5 years old would have a compressor which needs replacement, its unbelievable to have to pay $600 in labor for 45 minutes of work although I have a warranty. I also own an LG Steam Washer/Front Loader and matching dryer. The washer also needed repairs (which I had to pay parts and labor for) after a couple of years of ownership. These are definitely the LAST LG appliances, electronics, etc I purchase. In the future, I hope to find a company who cares about their customers and stands by their products.

My LG dryer is leaking gas from somewhere and I had the gas company come out to isolate that the issue isnt with the gas line or connection. He confirmed something is wrong with the dryer, marked it a fire hazard, and unplugged it. Furthermore, we had our dryer duct cleaned to remove the possibility that it was a blocked vent. The gas issue still exists. Was on the phone with LG for at least over an hour trying to come to some resolution. The hallmark response from them was unfortunately you are outside the 1 year warranty. The issue Im having has nothing to do with warranty and is a SAFETY and potential recall issue which they obviously didnt want to address, stating that enough people need to call in and report this issue before we issue a recall.What makes the issue so dangerous is that GAS is leaking somewhere and LG is unwilling to even send someone out as a courtesy to check. Whats worse is that there could be MANY customers out there with this problem who dont even know it or think its a big deal (we thought it was normal until we had the Gas company check it a few months later on my wifes intuition). If enough gas leaks and something ignites it, that could mean a blow-out of the dryer or worse yet potential injury via explosion or fire.Its obvious LG cares very little about the safety of their customers, especially when they keep implying these kinds of things are warranty related issues. This is major neglect IMHO. If there are ever any incidents in future related to LG and gas leaks, this shouldnt come as a surprise to anyone and it certainly wont for me. This is the last time Ill be getting a set of LG appliances... thats for sure. Ive only had this set for five years too.

The LG refrigerator is very good. I like all of the features. So much space inside and it keeps all the stuff cold inside. Very cool and I like it very much. Holds a lot of stuff inside. The color is very good too.

LG RANGE IS EXTREMELY DANGEROUS. The knobs on the front can go on incredibly easy. Just a light brush up on them and it turns the stovetop on. Ive burned plastic bags, pot holders, myself. I cannot understand how this is even legal? Im worried about a kid accidentally turning it on when Im not home. Make a fix before someone gets hurt.

WARNING!!!! I was cleaning out my refrigerator and cleaning the glass shelves. I washed the large glass shelf after it had sat on my counter for about 15-20 minutes. I used lukewarm water and soap. After washing it it, I was drying it with a paper towel and it EXPLODED! YES literally EXPLODED not just broke. Glass everywhere! I had glass in my hall way, Glass on my cook top, glass on my espresso machine, Shards embedded in my kitchen window frame. Luckily I had my glasses on because I had shards in my glasses! Could have been my eyes! Glass shards in my lip, my arm and in my hair. My sinks were filled with it and I even had it in my Island sink and Under my Island! I asked my neighbor to help me get it out of my hair and the tiny fragments off my face. I reported it to LG and they did not seem real concerned but asked me to send them photos. Sent photos of my cuts and my glasses and the huge mess this caused. LG called and said Id have to get a technician to come. Id have to pay for it but may qualify for reimbursement of tech fee. Unbelievable. Im still in shock and now scared to death to ever clean it again. This is very dangerous!

This machine works great. The controls are versatile enabling the proper heating method for a wide variety of foods yet are simple and easy to use. Its stainless steel which looks great and is large enough to accept a medium size pizza and still compact enough for our countertop. It has a built-in toaster which is a plus that also saves counter space. Im very happy with this microwave.

I remodeled my kitchen in 2011 and installed a LG gas range (model LRG3093ST). My range is right at 2 years old. For the last 6 months, the knobs have been splitting and spinning on the posts so that they do not turn the gas totally off. At first I smelled gas and could not figure out what was wrong until one split and lost a chunk of plastic to the point that turning it did not turn the flame off at all. I wrapped wire tightly around the posts to limp along, but now all are broken to the point none will turn on or off the gas. When I contacted LG, I was told they were out of warranty and I would be responsible for the purchase of the knobs. I told MCM Electronics, which they referred me to, that I would buy more knobs if they are better quality - not plastic. However, they are only authorized to sell original (defective) parts and they referred me to contact LG directly. After reading these reviews, how does LG get away with continuing to provide defective parts of any kind that are dangerous? If this were a car, the units would be recalled or new replacement parts would have to be upgraded. Leaking gas and fires can kill as well as car accidents. I will certainly do better research before purchasing any appliance again in the future - I am sure it will not be LG.

This expensive refrigerator (MODEL LFX25778ST) was one of the worst purchases ever! The ice maker - only makes about 20 ice cubes on a good day. The ice maker itself breaks after 2 years and then it costs a fortune to fix. May as well buy another fridge. The Customer Service from LG was even worse than the product itself. Truly a horrible experience. I would caution anyone from buying LG. I have had to make several large purchases since this fridge and vowed to never buy LG again. I will never and will encourage anyone I know and influence to not buy LG. Not normally this type of person but when the consumer is being taken advantage of by such a big corporation its time to stop supporting that corporation.

I bought an LG refrigerator with French door and bottom freezer in Aug 2010. I noticed it started to make noise when the ice maker was filling with water. I called Sears for service because it was still under warranty, and that was where I bought it. They gave me an appointment eight days later. At that point, it was still working; I thought, “No big deal.” Then the refrigerator part quit being cold; so, I called back for a sooner appointment. Two days later, the repairman came, and said I needed a new electronic board. He said he would place the order, and the part would be dropped shipped to my home. When it arrives, Im supposed to call them. This is to schedule for them to put it in, and the first available date is in eight days! Who can go without a refrigerator for eight days? They said the warranty didnt cover the food loss. So, Im out a couple hundred dollars, and I am stuck with this lousy refrigerator that I cant stand.

I purchased an LG LRE30451 In 2006. No problems until recently. The stove would not turn off. You had to either be able to 1. Pull the electrical cord from the wall or 2. Turn off the circuit breaker to get it to turn off. At that time I was not aware of the recall on the stove. The next day, you would get burners that would not come on or you could not control the temperature. I found that there is a factory recall for these ranges for this very problem and that they are a fire hazard. I contacted LG and they told me that it would be 3 to 5 business days for them to get back to me. (Meanwhile you can not to use the stove because of the fire hazard). On the 5th day afternoon, still no contact so I called them. I was told that there were no notes in my file and that they would get someone on it immediately. After numerous calls back and forth I was told they made me an appointment for repair. This was 2 weeks out. They did not even check to see if I was available or not and could not give me time. I asked for the number for the repair facility they made the appointment with and after several calls back to LG they gave me a good number. This repair facility A & E Factory Service stated that they only do service in my area on Thursday and Friday. Someone had to be home from 8 am to 5 pm. Do they not realize people have to work? When I told them no one would be home, they suggested I contact LG to get someone else. Thus yet another call to LG. I was told they could do nothing else that this was the only repair facility in my area. I told them this was unacceptable and I wanted to speak to a supervisor.Well they put a guy named Cortell on the phone. This was as useless as the last bunch I spoke with. He proceeds to tell me that basically it was not his problem I was not available and that they could start the whole process over looking for a different repair facility. Now, I was already told, This was the only repair facility in my area. When I advised him of what I was told prior he stated that I was told incorrect information. I asked how long it would take and he said just to locate a facility was another 3 to 5 days. You’re kidding right. Remember, cannot use the stove due to the fire hazard... When I asked him if LG was going to pay for my husband and I to eat out he stated no. When I told him I would continue to use the stove and if my house burns down it will be LGs problem. He then told me if I continued to use the stove knowing it is defective, it would be on me not them. Needless to say, they expect me to go approximately 1 month without cooking! When I told him they could just replace the stove he stated, We are not going to do that, your model is from 2006. Now just like other people stated you normally have a stove that lasts 20 years before it goes bad. LG products do not last and when you do have an issue their customer service is horrible and they do not care! I am still waiting for the second round to start.

Electric Range LRE30451SB - Purchased from Best buy in April 2008. Last evening ten minutes into cooking dinner, there was cracking, sound, like blown electrical noises, a bunch of red under my large burner (in areas that there should not have been) and what sounded like an electrical explosion. No smoke, no smell.... and strangely enough it did not blow the breaker. Purchased the additional 5 year protection plan, but of course as luck would have it I am 4 months out of warranty. Best Buy told me I should have received another email offering additional protection (did not receive), so I am out of luck. Did some research (on this site) and saw mention of a recall. I called LG, and mine was one of the recalled ranges. WHY ON EARTH were customers not notified of this recall? Especially when it has to do with burners getting too hot and/or not shutting off. I could have done without the near cardiac experience. There is supposed to be a technician here in the morning. This is the second LG product that we have had a major problem with. The other was a TV less than 6 months old. Very upsetting. We work very hard, and prices are high, quality low.

We purchased an LG fridge August 2015. June 18, 2018 our fridge was not cooling or making ice. Compressor and fans all seem to be running. I have called and emailed LG customer service every single day since today being July 8 2018. I have submitted proof or purchase from our Lowe’s Synchrony credit card I was able to obtain. Submitted email directly from Lowes along with sticker on back of fridge. LG states this is not appropriate documentation and they have provided me numbers for service repairmen. Since reading everyone else review I have decided to just take this piece of crap unit to the dump and buy a unit that doesn’t cost $1,300. Because I am not paying a service repairman $600 Labor plus another $400 for a part that seems like will quit again in 2 more years. Don’t buy LG anything as their company sucks and they do not stand behind their products even though they stated compressor has a 10 year warranty. If you have one take it to the trash now and save you stress level. Thanks to this crappy product I’ve lost $400 in groceries and my newborns breast milk supply.

Large enough washer to accommodate many items big and small, features make it easy to use. I love that the amount of water used is determined by the size of the load. I dont like that it doesnt have an agitator, but after standing and watching it cycle, Im confident is does it without it. If it had an agitator, this would be 5 star to me.

LG refrigerator model LfC21770ST had voids in freezer insulation. Freezer liner has separated from body. LG tech says no reliable repair. Bought refrigerator in late 2008. Has 7-year warranty. LG will not replace unit.

I bought my washer and dryer a few years ago. About a month, maybe less from the first use my washer would drain out all over the floor. I couldnt figure out why. I read the troubleshooting manual and found it had a drain. So now every other day I drain it in a bucket so it doesnt leak ALL over my floor. I shouldnt have to drain my washer... it shouldnt leak. A few weeks after my washer started leaking my dryer stopped drying. I did all the vent cleaning and it didnt help. I found one setting that will dry my clothes. I have to put it on cotton/towels for 1 hr to dry a small load or a large load. That is the only setting that works. Now my dryer has been making a loud noise for months, my clothes have also been getting caught and all my tank tops straps get stretched and ripped. I just took a good look inside and the drum is not only cracked, a big piece is broken off. After reading all the trouble people have trying to get help from LG I will not bother. I am going to buy a new set NOT MADE BY LG... I can no longer deal with trying to get laundry done for a family of 5 with useless appliances.

This washer leaves black streaks all over my clothes!!!

This washer is a POS. The stinky clothes comes from it being too stingy on the water. Yes, its supposed to conserve water but if I dont want my clothes to stink then I have to run 2 extra rinses with each wash and then run a Rinse and Spin cycle once that is done. The problem is that these washers dont use enough water to rinse all the soap out, leaving some soap on the clothing fibers... which causes them to stink and stink worse once you start sweating in them. It sounds odd but the excess soap is actually getting funky in the clothes causing them to smell. Give it a try. Im going to sell my front loader for one that doesnt care about using less water. Id rather smell like Im clean than save water.

Glass cooktop is very difficult to clean and keep clean. In order to clean, it is necessary to use a special Glass stovetop cleaner after each use. Dont like the dials on the front of the stove. Easy to bump into and accidentally turn the burners on. This model is a Slide in and when the oven is turned on it emits a very high pitched sound thru the exhaust on the back of the stove.

I would stay away from all LG washer and dryers. The laundry machine leaves tiny dirt spots behind and the dryer does not fully dry clothes even at the maximum settings. Both machines are piece of junk, life is horrible with LG, not good.

Purchased 4/11. LG bottom freezer refrigerator. The bottom Freezer door doesnt close. Warranty repair will take FIVE days. Its beeping constantly, food is thawing. Its a dangerous situation w small kids and pets. NO assistance from Home Depot or LG support.

The appearance of the washer is great but its not user-friendly after 4 months of using it and using it lately it has now developed a very loud annoying squeal and please do follow the soap guides otherwise youre going to be washing them two to three different times to get the soap out. Ive learned how to use it since having it so my lifes a little easier. Thank you.

We purchased an LG Gas Range in November of 2012. Starting in May of 2015, the oven racks started becoming a struggle to slide them in and out of the oven. We noticed that the blue enamel was gone on the tracks where the oven racks slide in and out. We have contacted LG and they keep giving us the run around. We even sent pictures where it was evident that the enamel was gone and you could clearly see the metal. They responded with the following email, Sir: This is with regard to the request of range racks for model#LRG3095st. The unit was purchased 11/15/2012 which is over a year and not qualified for us to send you the racks for free. This racks can be ordered with our Parts Distributor, MCM ELECTRONICS phone# 800-824-9491. Also, regarding the pictures that you sent to us which have stains on the blue enamel, these were caused by liquids, sauces, grease, and other foods spilled or splattered inside the oven which is cosmetic issue, therefore not covered.So, all they ever wanted to do was have us order our own racks and state that these were stained by grease, liquids, etc. Obviously, he did not look at the picture and it appears he is stating that these things will eat the enamel off of the inside of the stove to where the metal is exposed... LG has a problem and is not wanting to take care of any problem pertaining to their product. Their customer service representative told me that it was out of warranty and that it is not covered. So basically, the enamel in the LG oven that costs around $1,000 is only meant to last 2 to 3 years. DONT BUY ANY LG PRODUCTS OR YOU WILL REGRET IT!!!

I love my LG stove! Other stoves could never compare as this stove takes the cake! Seriously, I never have such beautiful bakes. This is the stove of my dreams. LG for the win! Get your stove today!

We bought our LG refrigerator and stove. It has a stainless steel kind of finish on it. We have had several stainless steel stoves and refrigerators. None of them had a bad cheap finish as this new one. What kind of horrible finish is this? When we get a glass of water and some water leaks down on the finish, you can see it and it doesnt come off. We have tried all sorts of products made for stainless finishes. Nothing seems to work. If you have a nice kitchen and you want some appliances that look good and clean, never buy one that has this finish. It makes our kitchen look unkept. The appliance is good except for the finish. And I see this and am saddened that they make a good product, and put a cheap finish on the appliance. I have extended warranty, but the warranty doesnt cover a bad finish.

Ive had range for 18 months. When I auto cleaned the oven for the first time (dont use that often) three months ago, the F3 button started flashing about 2 hours into it but it continued to finish cycle. So then the phone calls finally staying home from work for a service repair who takes an hour to assess the range and then he needs to order the part and have it sent and then then set up another appt. but it worked. So I cleaned the lower oven 6 weeks later and the control panel shorts out again. Service is coming so well do the same thing all over again. Why have a self-cleaning oven when every time you use it, the control panel burns itself out? Is it faulty insulation?

I own an LG Clothes Washer, model WM0624HW/01. The direct drive motor supposedly had a 7-year warranty on it. The rotor has plastic (!) splines in it that attach to the drum shaft to wash and spin the clothes. It (of course, its plastic!) stripped out after three years of normal household use. I contacted LG to get a replacement (I have been repairing appliances for 20+ years professionally, I know what I am doing); they absolutely refused. They said, Thank you for contacting LG Electronics. I am delighted to hear from you as our valued customer and I will be glad to answer your concern. I apologize for the inconvenience youre having. Drum motor such as stator, rotor and hall sensor have a seven year warranty from the date of purchase. Yes, the motor is still in warranty as I checked based on the serial number you provided. The washer has a one year warranty for parts and labor from the date of purchase but has exclusion for warranty of other parts as stated in the warranty page in the owners manual. For the replacement of the said part, it should be done by one of our LG technicians or authorized service technicians. The technician will order the part for you as soon as the unit is checked upon technicians visit, or will install it for you if the part is available upon service visit. Let me provide our rates for the labor.For LG technicians: diagnosis - $89, minor repair - $150 + tax & parts, major repair - $225 + tax and parts. I apologize I dont have the information for the rate fee for our authorized service technician. They have different rate scheme than our own LG technicians. I hope I was able to help you with your concern. If you have other questions or concerns, please do not hesitate to contact us again either via email or by calling our customer service division at 800-243-0000 at your convenience. Thank you for choosing LG!I called Albert and told him I was a qualified appliance repair person, and it only took me 10 minutes to diagnose and remove the offending part and to please just send me the part. He absolutely refused. In order to get it replaced under warranty, I would have to spend $239 in labor. The part is available to me wholesale for $73.11 and it will take me 5 minutes to replace it. Of course, I will bite the bullet and buy the part myself. What gripes me is that the part is under warranty but I cannot get the part. LG has figured out a way to screw me out of the warranty they supposedly provide. Even worse, the replacement part is new and improved with metal splines in it, proving LG knew there was a problem and are refusing to do anything about it. Bottom line is I will never, ever buy anything from LG ever again. LG = Latest Garbage. This is not the first LG appliance I have had problems with, but it will be the last.

I purchased an LG electric range in 2008 model LRE30451SW/SB/ST. Towards the end of the first year I noticed at times that things on the touchpad didnt work. As time went on, this happened more often. I went to the appliance store and was told more information was needed. Several months passed before it goofed up again. I reported it. He called to LG but was frustrated with their response.The stove then worked again for several months when the problems slowly became worse. Sometimes turning off the breaker at the circuit panel would correct the problem. It finally arrived at the point where nothing worked on the stove. I called the company myself and was given the run-around.Of course, everything was my fault. Dont buy an LG appliance. They dont care about the customer.

Bought a stainless steel side by side refrigerator yesterday. It was delivered today. When I bought it, the sales person did not tell me the sides were gray. I thought it would be black with the s/s front. I was not present when they brought it to my house, my husband was. I had also bought a LG s/s electric stove. It is black with the s/s front. The fridge does not match because of the light gray sides. To return the stove even though it had been in my house for 4 hours cost me 157.00 in restocking fees. I ended up buying a Kenmore s/s with black sides. I think LG has gone wrong with having their refrigerators only with Light gray sides. Its suppose to be the latest thing. Its ugly!!!

We purchased a $2000.00 refrigerator from Lowes a week ago and we already have to have the repair man out to fix a leak. He came to the first appointment right on time, diagnosed the broken line, and said he would order the part and call when it came in and to set the next appointment. Great! Well this was on Tuesday, it is now Saturday. I decided to call to see what is going on. I got a hold of the customer service rep and he advised me that the appointment was set for today being Saturday, between 1 and 3. I let him know that I had not received any call to set up any appointments, but OK Im home. It is now 5:30 pm, Saturday and no repair man, no call. I called Customer Service and the rude woman on the phone said he will be there between 1 and 5 pm. I explained to her the time I was told and she proceeds to argue with me, so I bit my lip and said OK. I called at 5:45 pm because we are getting ready to make dinner and didnt want to be in the techs way and him in ours. I believe I got the same rude person and she said he will be there when he gets there. Lessons learned: (1) dont purchase anything from Lowes (Lowes did say I could bring it back, which is a hassle because it is full and I dont have anywhere to put the food); (2) dont buy anything from LG. Horrible customer service.

My husband purchased a LG refrigerator a year and half ago and the compressor is already out. We purchased the extended warranty plan. A technician came out and identified the problem as the compressor. Two weeks later it has not been repaired. The first time the parts were not in. No one call to let us know that no one would show up so we sat for 2 hours waiting for the technician. The second time someone called and cancelled. I am waiting for a third appointment. They have a food replacement form that the technician is supposed to give you once the repair is complete. So I have not been reimbursed for the lost food or the numerous restaurant meals I have purchased since I do not have a refrigerator. This feels like a scam to me.

Purchased from Home Depot on 8/6/2016. Have had problem of ice forming in freezer from the beginning. Have purchase 5 year extended warranty. To date, have had following work orders from Home Depot: ** 4/18/18, ** 9/27/18, ** 3/19/19, ** 4/22/19, ** 5/19/19 and they cannot fix problem. LG Work orders ** 6/3/19 and ** 6/24/19. Same problem still exists. Home Depot is supposed to replace unit if they cannot fix it after three attempts to correct problem, but now seem to be getting the run-around from them. Can LG help me on this matter?

Purchased two LG refrigerators both breaking down same way. Thought the first time was just defect; now after reading blogs and comments just poor manufacturing. On the first unit 1mth after buying, fresh food storage stopped keeping food cold and freezer stopped freezing. After 3 attempts to fix through LG, I refused a fourth try. They refused to exchange. Home Depot absorbed the loss and exchanged the refrigerator, which they didnt have to do. Now 2.5yrs later of course bought LG, like I said 1st time bad luck. Now again refrigerator not cooling, had to throw out food last night and again today and the freezer now not working, of course, warranty expired after first year, and they cant help me. Have 4 kids, can barely afford to buy food and make it last. Now Im throwing it away and cant get help. Why would a Refrigerator stop working only after 2 1/2 years? Poor manufacturing. After checking internet blogs and complaints, found out thousands of customers have had the same problems, have been reported it, and have gotten no help, have to pay out of pocket and have someone come in and diagnose the problem then order the part directly through LG. The company should be ashamed of its self for not resolving a problem like this when families buy their products because of past reputation of being reliable - $1200.00 paid and only lasted 2.5years. Now will cost me between $200.-300.00 for the repair. I will never recommend or purchase another LG product again. Thats why they only warranty their products for 1yr only. For a purchase this big and important storing food and knowing all families and people in general have the use for this item, they would have more integrity.

We purchased this LG refrigerator (LFXC24726D $3,022.99) from HDP in 2016 and have had the compressor to go out in Sept. 28, 2018. We lost all of our food, which they did not replace. This just happened to occur a year after the loss of my husband. This added to the agony of lifes challenges. Now less than 3 months later the freezer goes out. This is now the food in the freezer lost. LG initially said there would not be a charge for the repair. The technician arrives and tells me that there is a charge because this is a different issue not related to the compressor. On December 26, 2018 (my birthday) I called LG and was on hold for an extreme amount of time, only to get transferred again to speak to supervisor Sharon to tell me that there will be a charge; but as a courtesy they will give me a one time credit for the loss of my food in the amount of $125.00. ARE YOU KIDDING ME!! $125.00 FOR WHAT HOUSEHOLD IS THIS!!! We lost all of our food in September 2018 and then on December 24, 2018 we lost all of the food in the freezer! I explained the age of this refrigerator to the LG representative Sharon, the issues and all the loss incurred. She proceeded to tell me that there is no one else I can speak to (before I could even ask) and that I would have to pay the service fee. LG SUCKSSSSSS!!! After all of the food we have lost at Christmas!! I am so sorry to have ever purchased this refrigerator. I am even more regretful to have any LG products in our home at this low grade of customer service. I am no longer an LG supporter and advise anyone who is spending their hard earned dollars to spend it where it will not be wasted like this because this just is not right. I AM SO UNHAPPY WITH LG!! They could have easily diffused this situation by not charging me the service fee; how awful and unprofessional!!

Bought an LG, top-load washer, 3 years ago, model # WT1101CW. There are only 3 of us in the household so the washer was used lightly. Last night it decided to commit suicide. The washer plate and the drive shaft assembly broke into pieces while washing a single shirt. I later found out, this was only half of my problem. The following day I spent 3 hours ping-ponging back and forth with LG customer service (which is in the Philippines... ie, broken English) and Encompass, their third-party parts department. Neither can answer any technical questions and will only ask for a part number.I finally received a phone number for technical questions, but upon calling had to provide a service ID number, which I dont have because I am not a certified technician. Now LG is telling me not to fix it myself, but to call a service technician. I called and they said they would send someone out within 7 days and they would look at it and order parts and that would take another 7-10 days. Once the parts arrive they will send a service technician out to fix it. So, I can use a laundromat for the next 2 to 3 weeks, and then pay a hefty repair bill, or I can just go buy another washing machine from a reputable company that actually provides customer service, and in English. Never again LG! Only 3 years and this LG washer will now be in a landfill. If everybody knew how poorly built these machines are and the non-existent customer that LG provides, LG would be out of business. I can only hope at this point.

Absolutely disappointed with this stove. We bought it because of the good review. It have nice features, but it is always defective. We had the technician four times during the warranty period. Now the warranty is over, and still need him on a regular basis. Every appointment is scheduled weeks later, which is very annoying. (imagine 2 weeks without oven). Among the CON of this oven- Automatic cleaning burn the fuse, every time... unless you move the oven 3 feet from the wall, suggested by their own technician (Gee, we are in 2019!!!). The induction burners have an intricate inside panel, when one is defective 2 or 3 stop. They were supposed to be independent. Every time you open the panel, one of the button break. And most of all, the service is horrible, from the long waiting time on the phone, to the unacceptable delay for the technician visit, to the technician fees... And ability. Please do yourself a favor, choose another one.

I have an LG electric stove. THE OVEN HAS NEVER WORKED WELL. Ive had it serviced several times. The digital portion and a sensor was replaced with new less than a month ago and it still does not work. Im trying to roast some Brussels sprouts at 425 and it has been heating up for over an hour and is only up to 350. Dont buy this brand unless you want to spend a whole lot of time in the kitchen and get to know the repairman real well.

My 10 month old french door refrigerators fan starting making a loud noise. I looked up my problem on the internet and found that my unit has a know frost buildup issue. I called LG since it was still under warranty. They diagnosed the unit over the phone and scheduled a service appointment for me. A new control panel was mailed out to me. The tech was supposed to be at my home between 8 am and noon yesterday. I received a phone call the night before confirming him for between 10 and noon. The tech did not show up until 1:05. He then proceeded to empty out my fridge, remove all of the shelves and the bins. The vent behind the veggie bin was encrusted with ice which he melted and chiseled away. Then the back panel inside was removed which revealed the entire coil frozen and encrusted with ice. It took until after 3 PM for him to melt all of the ice which resulted in my having towels both wet and dry all over the kitchen, a bucket for the excess water, not to mention my food, bins and shelves strewn about. The tech pulled out the fridge and replaced the control panel on the back. Then came the process of putting everything back together and putting all of the food back in. I then had to wash a load of towels and clean the fingerprints and streaks off of the stainless steel fridge. Well the first thing that I noticed was the once firm and solid bin holder now wobbles. But that is not the worse part, the worse part is that today, one day later, the fridge has begun to make the same sound and the ice is already forming around the vent. I was assured the control panel (brain) would fix the problem. Well it seems to me that this is not the case and I know have to go through this again not knowing if the LG tech can figure out what actually is wrong. I called for another appointment and was told that as of now none is available for Monday or Tuesday so I have to call back on Monday to see when the next available appointment will be. Why should a new appliance have these issues? Why shouldnt an LG tech be able to diagnose and fix the problem on the first business? Why shouldnt I be able to get an immediate appointment for a return visit to rectify the problem? Im regretting my decision to go with LG. I should have purchased a Samsung refrigerator. I own an LG Phone, an LG smart TV and this refrigerator. I will never purchase another LG product again. Am I expected to miss another day of work to be available for service, suffer the mess and inconvenience of the repair process and then not know if after the second visit if it will be fixed or not?

On September 7th, 2018, Home Depot Canada delivered an LG LFXC24726S refrigerator I had purchased on August 30th. I had researched refrigerators prior to going to Home Depot and relied on the salesman’s recommendation for either the LG or Samsung 3 door French style with external water and ice. Periodically during the first 9 months the defrost cycle seemed to run too long and things would be warm in both the refrigerator and freezer. On July 28th the unit stopped cooling completely. 4 hours later it started cooling again. Late afternoon on July 29th it stopped cooling again and I lost the contents of the refrigerator and the freezer that night. After repeated calls to LG on the morning of July 30th and having to send pictures of my invoice from Home Depot I was finally put through to the appliance repair service that handles their warranty repairs as a “priority”. The earliest anyone could come to look at it was 2 days later on August 1st. On July 31st the unit started cooling again. The technician could not determine what the problem was on August 1st so he decided to order a new main board. Cooling was intermittent after his visit and then the unit started freezing items in the refrigerator. On August 8th the part arrived and the repair service set up to replace the board on August 15th. The same technician did the repair and he was done in 20 minutes. The refrigerator worked fine for the 15th and the 16th but sometime in the early morning hours of August 17th it stopped cooling again completely and for the second time in less than a month I have lost hundreds of dollars of food. LG uses a repair service which does not work on the weekends and does not provide any emergency service. After more than an hour on the phone and on hold with LG’s Canadian customer service in Panama, I had to start over from scratch and send pictures of my purchase invoice AGAIN. Disgusting customer service and I am left with no refrigerator, garbage bags full of spoiled food and nothing more than an email sent to the same repair company with instructions for me to call them on Monday and book a service appointment. LG is aware of the issues with their sealed systems and linear inverters and there currently is a class-action lawsuit on behalf of consumers. How disappointing that they have not done anything to correct the problems and consumers are left with a useless piece of junk in their kitchen. Also very disturbing that Consumers Reports continues to recommend these defective refrigerators. I have subscribed for years to Consumers Reports magazine and believed their testing results but no more. DON’T BUY LG!

Machine was working and stopped, quit. No power whatsoever in the middle of the load!! When your LG washing machine quits working, as it will and locks the door with water in it with your nice clothes that will smell bad if you do not get them out. Here is how you can unlock the door without any power source to the machine.Step 1: First get soft flat kitchen spatula and use it between top of washer and front panel, on each side or corner there is a latch or tab that will allow you to get the complete top up and have access to the lid or door and also the drum.Step 2: There should be a red string on the side of the latch underneath the door or lid, pull on string on right side of lock and push up on lid or door and this should release your lid.Step 3 You will need a shop vac wet/dry or a sump pump to get the bad smelling water out so your house does not stink for the next week or two before the repair person shows up.This worked for us, when we could not find any site that told you how to do this so we wanted to tell anybody that may need help. We were told it would be a week or more before repairman would be here and did not want to throw away all of our clothes to mold and stink water. Hope this helps!!

I had purchased top of the line LG stove in 2009. The very first time using it my house burned out my whole kitchen and half the house. Now this microwave that was replaced in 2009 has once again set my house on fire. My God do they do any quality control testing? Several recall notices too on said stoves. Just unbelievable.

In September 2011, we purchased an LG gas range. Within a month, we requested a service call because two of the top burners did not operate correctly. Five months since purchase, we now have total failure of the oven (doesnt come on at all) and when it did previously work, the convention option for the oven worked erratic. I still have trouble with two top burners. The grill does not get hot enough to cook a pancake. The largest burner goes out of control with huge flames (scary)! Service person was out two weeks ago and we were informed that replacement parts were not presently available and we will be contacted later. I called again to launch a complaint. I was then told we would receive a call back later that day to report the status of our claim. No call was received.I am a caregiver to an Alzheimer patient who also is diabetic. I have special foods to prepare on this new, pretty stove that doesnt work well enough to prepare a decent meal. I am severely limited in my ability to provide nutritional care for my family member. And, yes, Im angry about the situation. My range cost $1,232 and for that expense I get a bag of trouble and face a company that will not yet (after five months) stand behind the unit to properly repair or replace it.

We paid top dollar (over $3000) for an LG Linear refrigerator in June, 2015. In March, 2018, it began making strange clicking noises so we got online and followed some tutorials about how to fix it. Nothing worked. We had a repairman come and he had to replace the control board and fan, at a cost to us of about $600. Now here we are in October, 2019 and it’s doing the exact same thing. We are looking at having to replace both exact same things, only this time it will cost $690. We could have bought a new refrigerator for what we’ve spent on repairs in the past four years. I will never buy another LG product. Maybe the company will see this and offer some compensation, but I doubt it. It’s infuriating!

This french door fridge (split doors, one fridge drawer and one freezer drawer) was bought in 2015. It has moderate space (the freezer section is a little small). It had to have the compressor and evaporator replaced in December 2018 right before Christmas. Cost of repair was cover by LG. Cost to replace all the food for Christmas that was ruined was covered by me. After that we put a small cheap (freezer on top) fridge in the basement and keep about half our food in it because we were told that this was a known issue and we could not be guaranteed how long before it would need to be fixed again. Its now October of 2019 (10 months later) and the fridge is once again not cooling. A tech is coming to look at it and we didnt lose as much food this time but no one should need two fridges to keep one fridge worth of food cold. I would strongly recommend avoiding LG or any fridge using a linear/inverter compressor. Other brands fridges with lessor warranties may cost less but are often still manufactured by LG with the same technology (which seems to be flawed or poorly manufactured). Our previous fridge was an old and ugly Kenmore but it had kept food cold for 20+ years with nothing but an annual cleaning of the coils.

Ive purchased many LG appliances over the years and have had good experiences. Last year I purchased an LG Refrigerator #LFX25991ST french door model. A month or so after the 1 year warranty expired, the handle on the crisper broke in my hand. After calling customer service and describing my issue, I was told to go buy the replacement and that was that. Last year I spent over $10K in LG products and getting that response totally blew my mind. I spoke with a customer service rep who was totally polite and helpful but couldnt resolve my problem. He referred me to Brenda, his Supervisor. Brenda was the most arrogant, useless individual I have ever encountered. She told me to write a letter to the complaint department. She was able to recite the address very quickly. That may give anyone a clue! Dont buy their products.

I bought the LG top loader 1 year ago. It hasnt washed my clothes properly since Ive had it. I always have dirt covered all over my clothes after, and have to wash them sometimes twice. Never can I wash blacks one time. I will never get another LG and when I called about it, I was told I needed to call some other number. When I went back to the store, I was told, Oh ,you probably arent putting enough clothes in it. Very disappointed and really would like my money back.

We purchased our matching washer dryer combo from Sears as part of our remodel on our bathroom when our prior set died for the 10th time in 6 years. However had I known that $20-$70 repairs would amount to less than the headaches I would now be dealing with, I would have kept those workhorses any day of the week. Not only does our washer smell like everyone elses no matter what remedy we try, but it leaks, and leaks, and LEAKS! Weve had it serviced 3 times in the last 6 mos. trying to replace things that were wrong from the motor to hoses to outlets and now find out theres lawsuits because of these issues. Because of cutting corners and faulty mechanisms I have to do more laundry, which causes more leaks, which causes more laundry, crazy cyclic cycle. When are we the consumers going to say ENOUGH and when is anyone going to have our backs to compensate and make this right for us? Im tired of paying and paying and paying while these companies continue to manufacture GARBAGE!!! My washer still leaks after dumping thousands of dollars down the drain! Thanks LG!!! (SARCASTIC TONE, in case there was any doubt).

After buying LG refrigerator within 7 months the upper freezing compartment stopped working. After the complaint technician came made it work. But again after 9 months faced same issue. Then again technician did resolved it. At the second visit I asked the technician to make sure this should not happen again if it does give me a replacement. But again after 11 months it again freezing was not happening. So again I raised a complain but as the 1 warranty was going to they stopped responding. After 12 months when 1 year free service expired the call center executive without listening to the issue just telling that I will be charged and when I started explained previous complain they started hanging up phone on me. LG service really ridiculous. They dont treat customers well. If this is a case I would say Please dont buy their product.

My 2.5 years old LG fridge stopped working 2 days ago. No warning. The front panel said the fridge was working at optimal temperatures, but everything defrosted. Vacuumed dust from vents around compressor, during the initial troubleshoot with no result...just came from a month of grocery shopping, as we usually do, a day earlier, before this headache. This is terrible for an appliance just a few years old. Very disappointed. I have a KitchenAid refrigerator that was replaced by this new product because of its space. It is still working after 13 years.

The ice maker fail to produce ice just a few months after buying the refrigerator. Luckily it was under warranty and a technician came out a few days later and made a quick repair. I purchased the refrigerator in 2009, and I get things fails with age. But it is scary when start to find small and large pieces of plastic in your mouth after drinking a glass of your favorite drink. In fact I swallow a large piece and almost choke. This type of problem may cause serious injury or death to a small child and old person. Check your ice maker.

Refrigerator: Model No. LFX31945ST 3-door LG Ice & Water Stainless Steel 28 Serial No. 207KRWZ0A593 purchased on 09/16/2012 from hhgregg 1321 Huguenot Rd. Midlothian, VA 23112. Contacted LG Service Department on 07-01-13 Ref: Ice Maker. 07-03-13 Service Technician came out and ran a diagnostic on unit, determined that compressor was bad and had to order one. 07-06-13 9:20 PM Contacted service center and was advised that technician was due on Monday 07-08-13 between 8:00 AM and 12 Noon to replace compressor. 07-09-14 Contacted service center about noise coming from back of refrigerator. They advised that this was normal. 08-15-14 Contacted service center about noise coming from back of refrigerator. They advised that this was normal. Unknown date contacted service center concerning error codes “er rf” on display unit. Technician scheduled to come out on 10-01-14.10-01-14 Service technician arrived to check on noise and cooling issues. Coil and fan motor frozen with ice. As technician was removing inside grille to get to fan he broke the grille. He defrosted the ice from the fan motor and replaced the grille with one he had in his truck. Set temperature for refrigerator to +34 degrees and temperature for freezer to -1 degree. He wrote up the service ticked and charged $81.98 for the “Duct Assembly, Multi (item number: **)” that he broke plus the $120 for service call plus $4.34 tax on the replacement grille part. 10-06-14 Sent Fax to a ** in the Alabama location concerning telephone conversation in which he advised LG would reimburse me for the cost of the repair part plus the tax. Fax included cover sheet, two page service ticket and copy of purchase order from hhgregg.10-22-14 Called service center and after a 20 minute hold to verify my status, was advised that I should hear from Alabama around November 3rd. 07-10-15 Around 4:52 PM Eastern Time, called service center and advised them that freezer was not freezing (temperature was 62 degrees and rising) and that all food in freezer had spoiled. Furthermore, the refrigerator temperature was almost 70 degrees and food had spoiled. Additionally the unit was making a loud motor noise in the rear of the unit. After trying to explain the issue over and over again I requested to speak to a supervisor. I was placed on hold for 38 minutes and 26 seconds until I disconnected the call from my cell phone, but not before I had called the service center again from my house phone. It was only after I explained everything again that I was informed that the executive staff (supervisors) department closed at 5:00 PM and that I could not run the “Smart Diagnostic” over the telephone because all of the service technicians in their department had also gone at 5:00 PM, that I would have to call back tomorrow on 7-11-15. The service center advised me that the service warranty had expired and any service call would be $120.00 plus parts. This was mentioned on three different times during the call. I did manage to schedule an appointment for a technician to come to the house on Monday, 7-13-15 between 1:00 PM and 5:00 PM. Total time on the telephone service call was 58 minutes and 44 seconds.7-11-15 Called the service center again and had to explain everything that I explained twice the night before. After requesting to run the “Smart Diagnostic” I was placed on hold then performed the diagnostic. After a delay they informed me that the diagnostic did not come through and we had to do it again. Once that went through I asked what it showed and was told that they did not know, that someone from the technical staff had to review it. They told me that they could schedule a technician to come out to the house on Tuesday afternoon on 7-/14/15 but there would be a $120.00 service call charge plus the cost of any parts. I then asked to speak to a supervisor and they asked me what that was about. Finally after going back and forth with them I was placed on hold for about 12 minutes before a supervisor identified as ** came on the line. She asked what the problem was and then placed me on hold while she brought up my file on her computer. That took another 5 plus minutes. Finally after explaining everything to her about the previous night and current call she placed a one-time extended warranty on the unit and gave me an authorization number of: **. She advised that she could get a technician out on Tuesday afternoon 7/14/15 and when I told her that I had one already scheduled for 7/13/15 she confirmed it. This call was then terminated after 58 minutes and 11 seconds.7-13-15 Contacted by service technician at 3:12 PM who advised that he would be arriving in about 20 minutes. He asked what I thought was wrong with the unit and I replied that I thought that the compressor had gone bad. I explained the temperature readings and the noise it was making. He stated that if it was in fact a bad compressor that he could not fix it today as he did not have one with him and would have to order one. He arrived at 3:38 PM, removed the lower back grill panel to access the compressor and noticed a lot of dust on the evaporator coils. I asked him if I was supposed to remove the rear access grille to try and clean the coils and he advised against it stating that it could damage the vanes on the coils. He went back out to his truck to get his gauges and checked the compressor which he determined was bad. He advised that he was fully booked for tomorrow, Tuesday, 7/14/15 but would press his schedule and plug me in on the end of the day. He departed at 4:04 PM advising that he would call when he was on his way out to replace the compressor. 7-14-15 Around 1:23 PM service technician ** called to advise he was on his way. Compressor delivered via FEDEX this afternoon and left at the garage door. Technician arrived at 1:30 PM, completed compressor swap and departed at 3:30 PM.06-04-16 Noticed that items inside the refrigerator were not as cold and normal that that on several occasions milk and dairy products were spoiling before the “Best if Used By” dates. The inside temperature of unit felt cool and not cold. Placed thermometer inside the refrigerator portion of the unit and began taking readings. Also noticed that freezer unit was not as cold as it should be also. Placed thermometer inside the freezer unit and began taking readings as well. Temperature settings on the panel are set the same as the technician left them on his last visit on 7/14/15. Refrigerator set to 34 degrees and freezer set to -1 degrees.06-05-16 At 9:00 AM took temperature readings. Refrigerator was showing 48 degrees on a dial-type thermometer and freezer showing 5 degrees on a digital thermometer. 06-05-16 At 3:00 PM took temperature readings. Refrigerator was showing 50 degrees on a dial-type digital thermometer and freezer showing 8 degrees on a digital thermometer. 06-05-16 At 9:30 PM took temperature readings. Refrigerator was showing 46 degrees on a dial-type dial-type digital thermometer and freezer showing 7 degrees on a digital thermometer. 06-06-16 At 10:00 AM took temperature readings. Refrigerator was showing 48 degrees on a dial-type digital thermometer and freezer showing 8 degrees on a digital thermometer.06-06-16 At 11:32 AM called LG toll free number (800-243-0000) received recording and sent link for self-diagnostic. Performed self-diagnostic as per link and advised to contact LG repair at (866-558-2559). Refrigerator was showing 50 degrees on a dial-type digital thermometer and freezer showing 6 degrees on a digital thermometer.06-06-16 At 12:10 PM called LG toll free number and automated system advised they would call back within the next two hours. At 12:15 PM was connected to a Customer Service Rep in the Philippines. I requested several times to be connected to an American Customer Service Rep in the United States but was told three times that there were no US representative at their location. After my fourth attempt I was placed on hold. At 12:18 PM the Philippine rep came back on the line and advised that they did not have a US contact number. I requested to speak to a supervisor and when queried as to why I explained that I wanted to speak to a US rep and that her service center should have a number. She put me on hold again. At 12:21 PM she came back on the line to advise she will transfer me to a supervisor. At 12:27 transferred to ** in the Alabama office. After trying to explain my issues with her she placed me on hold several times explaining they are using new software programs and have glitches. She is trying to plug in the extended warranty on the unit. She returned on the line to advise that she had scheduled the technician ** to come out between 8:00 AM and 12:00 PM under Authorization Number **. She further advised that this authorization included the service call plus parts and labor. ** also provided a direct number to the Alabama Service Center at **. The telephone contact was terminated after 50 minutes and 47 seconds at 1:00 PM.06-07-16 At 11:15 AM received call from Service Tech who advised that he would be out within the next 15 – 30 minutes. He arrived at 11:35 and performed a refrigeration pressure check on the system. He stated that it appeared there is a leak at one of the coil joints where the copper joins the aluminum. He indicated that the High Side pressure dropped 30 psi with no movement on the Low Side and that indicates a leak somewhere in the system. He further stated that much drop could indicate only a ½ charge or less of coolant presently in the system. He explained that there was a company issue with ordering parts to have them overnighted to the customer. Lately the parts have been shipped to him which delays service. He stated that the parts he needs will be overnighted to me and should be here NLT 10:30 AM tomorrow, Wednesday, June 8th. He has scheduled an appointment for Thursday at 1:00 PM just to be safe and at present he only has one appointment for tomorrow. If I receive the parts tomorrow morning I am to give him a call and he will work me into his Wednesday schedule. He indicated that the job would take several hours to complete (Of note: He asked me if I was removing the rear access panel to blow out dust and vacuum the coil area. I told him that on 7-13-15 I asked him if I was supposed to remove the rear access grille to try and clean the coils and he advised against it stating that it could damage the vanes on the coils. He told me that he did not say that, that he highly recommends the customer remove the rear access grille and try to blow out the dust and debris, then vacuum the debris up, just being careful not to get near the vanes or coils.). After placing the order for the parts to be shipped/overnighted here he departed at 12:05PM.06-08-16 At unknown time, received call from Service Technician to advise that the FedEx tracking indicated that the parts he had ordered had arrived. I confirmed that and he indicated that he would be arriving sometime around 11:00 AM. He had ordered both a refrigerator coil and the freezer coil which had arrived and be commenced disassembling the inside of the refrigerator to swap out the refrigerator coil which he felt had a small leak on one of the connections. After steaming ice off of the end or the coil he replaced it with the new one. He then checked the pressurization on the lines and said that he was satisfied with the as it did not appear there were any leaks. After checking other things in the unit he packed up and departed advising that he would check back to see how the unit was performing.06-09-16 At 8:52 AM received a call from Service Technician, who was checking on the performance of the unit. I advised him that it did not appear to be cooling as he had predicted, that the freezer was in the teens and the refrigerator in the lower 40’s. He advised me to keep a check on it and he would schedule me for the first of the week. 06-12-16 At 3:14 PM received a call on answering machine from Service Technician who advised that he has me scheduled for Tuesday, 6-13-16 between 1:00 PM and 3:00 PM.06-13-16 At 2:07 PM received a call from Service Tech who advised he would be here within the next 10 - 15 minutes to check on the unit again. He arrived at approximately 2:25 PM and proceeded to first blow out the dust that had accumulated under the unit and on the coils which was minimal. He then began to test the system refrigerant and determined that it was not up to capacity. He then vacuumed the lines and added some additional Freon. He advised that it appeared that there was a little water in the line which he was able to purge. He indicated that the unit should work fine at this point with the cooling in the refrigerator set to 34 degrees and the freezer set to 0 degrees. I told him that I would continue to take temperature readings in both the refrigerator and freezer and if I noticed them not performing I would call him and let him know. After about 1 ½ hours of work he departed.06-14-16 At 8:53 AM received a call from Service Technician asking how the unit was performing. I texted him back at 11:39 AM advising that the refrigerator was at 37 degrees and the freezer was at 9 degrees. At 12:15 PM Service Technician called again to advise that he had mistakenly had a parts order sent to our house and wanted to know if was OK for him to come by and pick it up. I advised that it was not a problem. He asked about the refrigerator and I advised him that I would continue to monitor the temperatures several times during the day and evening for the next few days to see if the system performs as expected and would advise him of results. He advised that he will continue to check up on it and would be calling periodically. On 05-24-17 we returned home from an extended vacation to discover that the ice maker was not producing ice. Door was dispensing water but there was no ice in the door-side ice maker and therefore nothing to dispense. On 06-05-17 At 12:18 PM I contacted the Executive Offices in Alabama at ** to explain the issue I was having with the ice maker not working. The person I spoke with, whose name I failed to get, advised me that she would give me the number of the local service center to schedule an appointment for a technician to come out and diagnose the problem. There would be charges for the technician to come out, charges for the diagnostic, charges for parts and labor since the unit was past its one year warranty and had already been given a one- time courtesy and she was not going to issue another one. I was basically out of luck but could get it fixed through the technician with service call charges plus parts and labor.While the service technician was very personable and professional, that is the only thing good I can say about me experience with this company. The technician even told me on several occasions during his visits that the parts i.e. compressors, etc were inferior and the technicians were having all kinds of problems with them. With the experience that I have had in dealing with this company, I doubt that I will every purchase anything else with the LG label.

We bought a LG side by side refrigerator 7/22/2015. It is now 7/3/2019 and the freezer and refrigerator are dead. Based on all the reviews I have read it is the compressor and it might take LG 10 days to 2 weeks to have someone come and check it out and then another 2 weeks waiting on parts. I think we will just throw it out on the street. we transferred all the still frozen things to a 19 year old Amana that is still running while the 4 year old LG junk is dead. We will never by another LG product

Installed unit from 7/15/2016. Morning 12/24/2019 wife noted dripping water into unit from front upper ice maker. Upper 56/lower 54 degrees. Merry Christmas, family coming, 12lb ham for Christmas & 10lb brisket for Christmas Eve. Immediately connected with LG phone & Clark the virtual voice response system. After 2 quick checks on virtual phone; 1) Yes unit is level and doors closed, 2) No change in fridge 37 degree setting recently; Clark at main office determined required service person & sent text message to file form online. Performed immediately & attached scanned copy 12/24/2019 of all prior receipt/invoicing paperwork for original install. Confirmed upon completion same time that original registration was in system by logging onto original registration account. NO RESPONSE after confirmation online that they had received my input or assigned anyone from local service. On 12/26/2019 evening located 2 available LG service centers in area from LG website, still no follow-up directly and no means noted to do such. Left voice message with one local service center 12/26. Next morning 12/27 called them again and resubmitted my invoice/installation paperwork for warranty confirmation to them via email & scheduled earliest available service visit for Tuesday 12/31/2019. Diagnosis 12/31 -> failed compressor. LG class-action lawsuit noted; still no follow-up from LG Main Office directly after original online submittal & confirmation of receipt. Local service anticipates once LG receives their paperwork end of day when he returns to office & LG re-certifies/validates original purchase/registration; then typically 7-10 business days for LG to send parts to them. Different person will install compressor once they reschedule fix/install. Warranty paperwork indicates Parts on LG, all labor on me. Wish there was a direct way to speak with a real person at LG main office to address issues & receive proper confirmation of path forward for wife/family planning next few weeks without fridge/freezer - Ouch! Is anybody there???

2 1/2 years ago, I replaced all my kitchen appliances with brand new LG kitchen appliances. About 3 weeks ago, I noticed the refrigerator was not as cold as it should be so I tried to lower the temperature but the inside temperature did not change (50 degrees). I tried to contact someone to come out but nobody seems to service LG appliances (one company said they stopped serving LG about a year ago due to contractual issues). I called LG, they gave me the name and number of 2 companies that are “near” me. I called them and they do not service my area. LG said to have someone local come out and “diagnose“ then we can call them (LG) and they will “authorize” them father warranty work. Again, nobody wants to work on LG...I did schedule service with Sears, their earliest appointment was a week out. I scheduled the appointment, the day of scheduled appointment, they called to cancel due to tech being sick, rescheduled for the following week ...day of 2nd scheduled appointment, (today) another phone call canceling due to tech had “family emergency”....rescheduled for SEPTEMBER 10th!!! I called LG again and they have nothing to tell me other than their “customer service“ will call in 3-5 business days. I thought I was talking to customer service! I have never had such a problem to get something repaired. I am approaching a holiday weekend without a properly working refrigerator!!! Point is DO NOT BUY LG BECAUSE NOBODY WILL SERVICE THE APPLIANCES!!!

I dont have a complaint with where we bought the product. I have a huge problem with the product itself, an LG dishwasher LDF7810BB/LDF7810ST. What an absolute piece of junk! First of all, it will not dry the dishes without Jet Dry so youre married to that product for the life of the dishwasher. The wash cycles run up to three hours! I just ran a load that took three hours and three minutes to complete and 90% of the dishes need to be washed by hand.No, the spray arms are not clogged nor are the dishes caked with food. I believe you could put clean dishes in an LG dishwasher and they would come out dirty. Covered in food particles that have been distributed all over the dishes. I will never buy another LG appliance ever. What a rip-off!

Love the fridge, so far it has served us with big spaces. The biggest (only) problem is the icemaker and water dispenser. It doesnt make enough ice and the water dispenser is slow that it takes 5 min or more to fill a glass. Improvements need to be made on this.

Purchased top of line LG washer/dryer ($2,256.79) from Warners Stellian (WS) with 5 year warranty- expiring 2016. Model #WT5101HV. Between WS, LG, and NSI extended warranty company, theyve been unable to repair or replace our wash machine. Weve been going to the laundromat for one month. We are beyond livid! Each entity blames the other, no one will take responsibility. I would not recommend WS, NSI, or LG to anyone. Beware! We just want a working wash machine!

Our french door refrigerator stopped working after 2 years and will need a new compressor. It sounds like LG started using a higher efficiency compressor a few years back that hasnt held up well. The replacement part is on order and we will be without a fridge for at least 1 week or longer. In the past, we have purchased much less expensive brands and never had this type of problem. Although the compressor is still under warranty, we are being told that we will be responsible for the hourly service charges. My advice is to avoid LG refrigerators - we will in the future. I have to believe that there are more dependable models, particularly at this price.

I like my LG stove because all of my appliances is LG. I have refrigerator, washer and dryer. Theyre all the right size and fit for my home. The LG range is awesome and easy for my children to use. It cook evenly and plenty of room inside the oven in which I bake a lot. I have had all of my appliances for about 4 yrs or more now without any problems.

Only lasted 16 month. Bought at Best Buy in 4/2018, freezer and ice maker broke down in 8/2019 and now refrigerator portion not cooling right. Will never purchase LG again. Warranty through Best Buy is Geek Squad which is a total disaster. Still without a refrigerator after 1 month.

I purchased the LG french door fridge in the summer of 2016. Since then, the compressor stopped functioning after 2 years. I spoke with LG and they were no help and had to pay to service people to figure it out. This past month weve had an awful smell in our kitchen whose source could not be identified. It was only yesterday we figured out it was emanating from the fridge. We checked online for similar complaints and found someone who located it at the back of the fridge. We had to remove the lower panel and clean out these trays filled with thick yellow residue. The trays do not come out so we had to use chopsticks and an entire pack of clothes to clean it out... This is unacceptable to us and we are at a loss as to what to do with this fridge. STAY CLEAR OF THIS FRIDGE!!!

The microwave cracked pieces went into food I was cooking. I made at least 5 calls to LG co. They said they would send someone out to fix it, no one came. This happened every time I called. I called Best Buy where it was bought, they wanted us to take it down and deliver to their geek squad. I only own this microwave for 6 months when it cracked. To this day Im stuck with a microwave that is still cracking and LG will not help us out to either fix this one or give us another. I also bought an LG double oven range the same day, it also has a peace of oven glass chip, and still LG will do nothing on that issue.

I want to follow-up with how LG went above-and-beyond to help in my range repair. As I mentioned previously, my range went out just shy of having it four years. The thermostat stopped working causing the range to shut down. LG was gracious enough to cover the cost of the repair! I updated my star rating for LG from one to five stars because they were there and made good on a bad occurrence. Ill be buying more LG appliances in the future knowing how they stand behind their product. Thank you LG.

I was so happy to get a new washer and dryer after about 10 years with my old set. I purchased the LG large capacity set. The washer was a front load. At first things went well, then little by little I began to notice our clothes came out smelling unclean. Regardless of the detergent, softener, etc, it made no difference. The energy saving, low level of water, simply means your clothes will slosh around in a small amount of dirty water, and then rinse with a small amount of water. There is nothing clean about that! When we sold our home I let the set go with the house, vowing to never purchase a front load HE washer again. The dryer was great.

After about 1 year of having this dishwasher (LDF7551ST), it started not draining OE error code. I replaced the pump, didnt work. I blew out the drain hose, worked for a couple of loads. I have removed the filter and made sure that it is spotless. Checked the plumbing to ensure there were no blockages. I will never purchase another LG dishwasher.

This dishwasher is so simple to use. The shelf racks fold down for big items. There are only 6 buttons to push. And one of them is the power button So youre not going to get confused with what to push. It is a very quiet cleaning process. The one thing I dont like is it runs from 1hour 30 min to 2 hours 15 min. Sometimes I just want a fast cycle for a few thing I instantly need. But I am getting used to starting the dishwasher before I go to work and at bedtime.

I miss that beater bar the regular machines have. This washer does not remove the sweaty odors very well. I end up soaking my clothes for hours before washing, and then, some do not smell clean. I have tried numerous techniques, some are good. I just have to place my outdoor clothes in a separate container to soak in a solution before washing...

We have both a front load washer and dryer (Model WM0642H). Ive been reading the letters being sent for over an hour. I wish I had known about this site before I purchased any LG anything! The pump went out on our washer last fall. At that time, it was under the extended warranty. The tech came out and diagnosed the problem and ordered the part. In the meantime, we were going to the laundromat, at a cost of about $60 each time. I called the repair company after a week. They were still waiting for approval from the pump/repair - another $60 trip to the laundromat. I called after another week - still waiting, another $60 out the door. Finally, I called HHGregg for help. They contacted LG and finally got the ball rolling. Now, about 6-7 months later, the pump is gone again. How much money and how many trips to the laundromat will it take this time? My husband says he will just fix it himself this time, but you can get no help from LG. They will not give a customer the schematic.After reading all these letters, and from our experiences, we will never give another dollar to LG. Their products are not cheap dollar wise, but certainly are cheaply made. We are looking at refrigerators and were considering an LG. That will not happen! I cant believe I fell for the hype. LG appliances are rated among the best. Makes you wonder just how they got those ratings. It does not appear they were from actual customers!

I loved the washer when I first got it. Now, I had the washer for 2 months and it does not spin clothes dry enough. It has now been leaking for a week from the bottom. I cannot find where the slow dripping is. I am cleaning up about a quart of water every two days. Thank God, I have a concrete floor. I think it should be no stars. With its high price, it is a piece of crap.

After buying LG refrigerator, ice dispenser stopped working. Repairman out three months finally replaced. After four years food not cold. Freezer cold, put food in freezer didnt freeze but was cold then was warm. The compressor went. Called several places no one able to repair compressor.

Updated on 4/13/2021: After 4 weeks LG sent a repairman for my refrigerator that wasnt working. He said the relay switch was bad and would order the part and return the next day. He never returned. He also said not to run the refrigerator. It was a fire hazard. I contacted consumer affairs and received a can message from lg stating they were returning the unit and send phone number name and claim # which I did. I am now using the refrigerator for a cooler I get ice every day to keep things cold. This is completely unacceptable. How would you like to be without a refrigerator for a week. I purchased this refrigerator in November.Original review: I purchased my refrigerator 11/20. The freezer works but refrigerator doesnt. Currently 60 degrees. I have contacted customer service three times and have yet to see or hear from a technician. Reference **

I dont trust any of the side loaders due to the possibility of water leaking around the door seal. Price was discounted for a holiday, from Lowes. Lowes installation bothered me a lot. This washer and dryer replaced Kenmores that were 25 years old, and still running. Quality means a lot to me. I expect these LGs to last at least as long as my 25 year old Kenmores since engineering and technology MUST have improved in the last 25 years. After a year, I am very happy with the LGs. Occasionally, the washer cant balance the load and I have to redistribute the washer contents. Note that the basin spins at over 1000 rpm, so a balanced load is critical. Thats okay. I thought the vast number of washing options were way too many, so too the dryer. But I guess some owners will use options that I dont. The clothes load size is really big. You will need very long arms to reach the bottom of the washer to pull out all the items.

This LG WM357 OHVA Front Loading Washer is a lemon. Needed repair after approx. 6 months. Weights cracked on drum. Bounced all over the room. Fixed on warranty and broke again within the week. Weve been without a washer since March (five months now) waiting for warranty support to fix it for real or get us a new machine. Very disappointed with the warranty coverage and timeliness of the fix. Choose a different brand.

My LG french door Refrigerator & Freezer stopped cooling after 7 years of no issues. Called LG repair department on (4/14) and they scheduled me with an LG certified technician. The Tech (Hector) arrived at my house on time on (04/17), and fixed my fridge very professionally. The complete cost of repair was reasonable since I was not charged with a new compressor (old one was under 10 years warranty). Currently, (04/26), my fridge is working with no issues. I hesitated at first to pay the upfront charge but it ended up being well worth it so far. I'm crossing my fingers. :-)

We bought our LG range from American in 2008, and just months after, the knobs began to pucker and wrinkle. American had gone out of business by then, so we called LG. They said $60+ each for replacements - there are 5 knobs. We decided to live with it until we could find something quality and less expensive, which we havent. Now the chrome-colored wrap is peeling off to reveal a plastic knob...and the High-Medium-Low is on the wrap! The range has otherwise been fine, but cheap knobs will cause us to seek another range.

After less than 3 yrs. the Sears Kenmore Elite died and we lost over $400.00 in food. It took 6 weeks to even get a repair man to service it with new parts from LG. 3 days later it died again now it is taking another 2 weeks to have someone look at it again. Life is not good. I will never buy another product that is made by LG. I had to buy another fridge while this one is in my kitchen taking up space.

Bought a top loader January 2018. Washer was no problem, on September 12, 2019 I hear this loud bang! No idea where it came from. Went to get clothes out to put in dryer and there’s the agitator flipped up on the side of washer!! Completely snapped from base!!! The only thing in there were 2 shirts, 2 shorts and 4 socks. The washer is a little over a year old. This is a complete joke! Beware!! After reading how LG responses to others and the $$ to fix their products is absurd. Please beware if you buy this washer. Not made well at all!!

Purchased refrigerator in October to be delivered to our home that was still in the build process. hhgregg held fridge for us until Nov.22, when it was delivered. $3600.00 later, I could take the thing and run a truck over it. 2 weeks ago, my husband came and got me from another room to show me the control panel on the fridge... it read..... R & DH. No clue what either meant, got the manual, lo and behold manual is in every language, but not one thing referring to the codes on the control panel. Left with one option - call the 800#.. Now that means speaking with someone in God knows where, who cant stop apologizing long enough for you to say what you need.... She informs me that we (my husband, who is 72 and myself who is 67) need to PULL the from the wall, unplug it and let it sit {like rebooting a computer}. Then plug it back in and it will be fine.... She failed to tell us that we would have to do this on the average of twice a day, every day!Contacted hhgregg. Oh we had 30 days for return, too bad!!!! Called LG, when the foreign person answered, I demanded to speak to a supervisor who spoke and understood ENGLISH, she supplied. She said that there was a company who would come to fix it.... She contacted them. They happened to be the ONLY COMPANY WITHIN A 75 MILE RADIUS THAT WORKS ON LG!!!!! Now, how lucky are we????? NOT.Company called, sent a young kid out to access the fridge. Lo and behold, I needed a part that would actually defrost the fridge. The one in there was not working. He ordered the part. In the middle of all of this, my husband had to have surgery. They called me to schedule the appointment and unfortunately I had to call them to come later in the day, I had to get my husband to the surgeons office for an emergency. Called the other kid repairman and he said he would make me the last visit. We got home around 1PM in the afternoon, called him and he said to me, oh I forgot I had another client and I wont be there today, they dont allow us much for gas money. I was furious.... I said to him, this is your job..... I had an emergency and he said, well you are the reason I didnt make it there today. I could have gone through the phone after him.... He then said I would have to contact the office to reschedule.. He had my part on his truck!!!!!!!!!!!!!! I decided to call LG and let them handle it. The gal said she would find someone who could come out and fix the unit... She didnt bother to say that she would not be in touch until the next week. In the meantime, we are still unplugging and replugging... and get angrier by the minute. I finally called LG to find out what happened. Oh the dept that handles that take 3-5 business days to locate someone. I ask her, suppose I had gone on vacation and this happened, I would have lost all my food. Yes you would and it was your responsibility. LG will not reimburse. I am not proud of my profanity at this point, but it was well deserved. LG had me between a rock and hard place. I called the owner of the company that first came out... {let me add this, the owner of the company called me and apologized for the kid that gave me the attitude and said he was no longer working for them, that is not how he treats his customers}. When I spoke to him, he was gracious and said he would be out on Thursday to fix the fridge. He came, apologizing once again, put the part in the fridge, after showing us the frost that was built up on the back of the bottom freezer. Said to us that if this does not work, then we have more serious problems. NOT EVEN 12 HRS AND IT WAS BACK DOING THE SAME DAMN THING. I am so angry, so frustrated..... Of course it happened on Friday so nothing was open until today.... I have posted this review here, next Consumer Protection agency, LG and then hhgregg... Busy morning for this frustrated and angry consumer!

Almost the perfect range, it has everything you need or want. Unfortunately, it has a very dangerous design flaw. When anyone bumps against a burner knob, a burner turns on (normally on high). We recently had a situation where a glass baking dish was taken out of the oven and placed on the stove top. Someone accidentally bumped a knob, turning on the burner to high, where the glass dish was at. When my wife noticed the burner was on, she turned it off and tried moving the glass baking dish off of the burner, when the dish suddenly exploded. I contacted LG. I was told to buy the child safety cover for $30.00. This is a VERY expensive appliance. We shouldnt have buy something to make it safe when it should be safe to use in the first place. Think very carefully before purchasing this appliance.

Just move along, people, move along. Nothing to look at here... keep on moving, over to the other part of the appliance department, the area that has anything BUT LG. You have worked hard for your money, dont waste it on LGs products that offer a huge warranty on the motor, but rust out in under a year. Sure, theyre cute, they sing to you, they are curvy where your last washer/dryer was boxy... dont be deceived. In under a year this washer has gone from being the superstar of the house, to a tired shadow of its former self. The bleach dispenser rusted almost immediately and now, the appliance can only be used to wash dark clothes, ones that the rust stains will not show upon. Thats real nice, an $1,100 machine that can only do 1/3 of my wash. Maybe when I replace it - which will be very soon - the motor with its warranty can be re-purposed to drive a pottery wheel. Ultimately, it was designed for it - making everything it touches dirty instead of clean. Skip this washer, the dryer too. Go with Costco. At least there is some semblance of customer satisfaction there AND you neednt speak Tagalog to get it.

In June of 2014 I bought a new French door LG fridge ($2199) for our new home from Sears Canada. From the minute it was plugged in it squealed randomly and has a constant humming/vibrating noise that is well above just annoying. As a point of reference, we have an almost identical LG at the cottage and it is basically noise free. I have been quite patient about getting the noise corrected as it seems to function well except for how noisy it is. The authorized LG repair tech was there today for the second time and had the gall to tell me it seems not bad, I asked him to leave and go have another drink as the alcohol coming off him would serve a college fraternity well.Almost one year later I still have an annoying buzz coming from my new LG refrigerator and zero satisfaction in getting this remedied. At this point I fully expect LG to delay this until the one year warranty is up and say sorry, nothing we can do. Fortunately, I have lawyers in my family and this matter is far from over. As many others have said, THIS WILL BE MY LAST LG PRODUCT regardless of the ultimate outcome. There is no need in this day and age to put up with this level of customer service.

Bought an LG washer from Home Depot in Alamogordo, NM about 4 yrs ago. From the very first few uses we would occasionally notice small holes appearing in clothes and towels etc. Followed manual carefully about what cycle to spin clothes on, also followed cleaning procedure rigorously as my daughters LG developed the dreaded mold. I was assured that would not happen if I left the door open and cleaned the seal and ran tub clean cycle frequently. I did all that and still developed the mildew/mold stench that permeates our towels mostly. The small holes I finally figured out was caused by the spin cycle (even on low) forcing the thinner weight fabric through the drain holes in tub and catching the fabric on the unpolished back side of rough punched drain holes. I actually physically pulled a t-shirt off the side of the tub slowly and saw with my own eyes the fabrics pulling out of the holes leaving small tears in the shape of the drain hole pattern. Many clothing items were ruined before I started washing everything, even towels in laundry bags. I use cotton pillow covers to dont stink and wash towels in. The main computer panel started to go out immediately after the one year warranty was up. The washer now sits, but at least my clothes dont stink and I have no holes in my new clothes. Laundromats are not that bad after all. The crap that is being pawned off on the consumers is deplorable.

I spent $800 for this machine and the clothes are absolutely filthy after washing with this machine. Like, I would have to take them to the coin laundromat. I am embarrassed to let guests use it. It is nasty. It gives me error messages of being unbalanced even when I am doing a tub clean cycle and there is no clothes in the machine at all. Ive had the service people out 3 times. They did nothing. Finally LG decided that the problem could be fixed – the month after my year-long warranty expired. Now they want $200 to fix the same problem I was calling them about all year. I am so frustrated. I am going to throw away an $800 washing machine because it is absolutely disgusting.

In November 2011, we purchased an LG Microwave (Model LMV1813SB). It lost power a month later and had to be serviced by LG. It went out again a week later. An LG service person came out and worked on it again, but due to the LG policy, would not replace it until after four service calls. We had the issue again in March and April and finally they are replacing it. My complaint is the extremely poor policy and customer service that LG has. They would rather have the customer go through the time and effort of not having a microwave, making numerous phone calls to LG and scheduling time to have the microwave fixed. This is such horrible customer service. The time and effort we have had to go through to replace the microwave is more than what the microwave is worth. Here is the icing on the cake. LG has shipped our new microwave but told us that the one year warranty does not include removal and installation. I had to argue to get them to reimburse me for this. I will never buy another LG product based on this horrible customer service experience!

LG (Life is NOT good) Front Load Washer - WMM3670HWA. The first 2 sets they tried to deliver were damaged. I waited about 10 weeks to finally take delivery of the washer and dryer in October 2017 and put them into service in November 2017. Ill never buy LG again. 100% piece of crap and all LG wants to do is send someone out to repair it but they never really repair anything. The clothes never really get clean... When I use the speed cycle, it consistently gets stuck at 7 minutes and never spins out and it will sometimes time-out but more than likely I have to hit the power button to shut it off. The regular cycle will get stuck at 4 or 6 minutes and then after 30 minutes it will jump to 11 minutes and then 2 to 4 and then 11 minutes and do it again and again. I have had 3 service appointments. The 1st tech assessed it and talked to the factory and agreed to replace the motherboard, so he came back out to replace the motherboard. The next day it started doing it again. The 2nd/3rd service was a Factory LG tech who had a motherboard and control panel shipped to the house prior to his appointment without talking to us or coming out. The machine is still doing it. I was told by support it was because I use too much soap, I use their lines of how full to fill the soap!?!? I was told by their out of the US support team I would have to pay for the next service call. I was promised 3 call backs and never got them and then had the supervisor of the Alabama Tech Team hang up on me when I asked him if he would pay for my time off of work, water bill, electricity bill and extra time trying to get someone to fix this piece of JUNK!! I was told I have to have another tech come out and look at it again. I have to run a load of laundry and cross my fingers I hear the chime that says it is done. I have to run a load 4 to 5 times before it will finish a wash cycle 1 time. He told me nothing proves is it is a piece of junk and they are following the warranty. I told him I could take a video to prove it and they laughed at me. There is ABSOLUTELY NO HOPE of this ever working normal. Biggest waste of money... So regret this purchase!

I call LG Appliance because my dryer would not stop tumbling when I opened the door, my dryer is under 2 years old. I knew what was wrong with the dryer but I wasnt sure who I should call to repair, so I called the mfg, LG Appliance. They told me they would dispatch a repairman and the fee for service was $125. The repairman showed up, replaced the $16 part and then billed me additional labor of $65.00. I called LG to ask why I paid their fee and a service fee and they continued to say that the fee was dispatch, until I asked exactly what dispatch meant - setting up the appointment. Well, I could have done that myself. The customer service rep at LG was pretty cagey in his setting up this appointment, never clarifying that I would pay all the labor fee. My understanding was the service visit would be free.

The seals on my GM-B208STS French door fridge and the latch needed replacing in April 2013 after I had bought the fridge in November 2010. LG replaced them out of goodwill since I was 4 months out of warranty. Now, 13 months later, the seals are ripping in the same place.

This is a great machine. Really good. It cleans good but one problem it has the rubber from the front loader starts to smell after one year about.

I had problems with my LG Washer and Dryer. The supervisor told me, after only 1 year, they dont stand behind anything but the motor in the washer. So now Im faced with buying a new one after just spending $1,500.00 or fix the machine yearly (yeah crazy right?) So, I would like to just warn everyone buying these machines. Dont do it. Please spend a couple more dollars on a good product from Kenmore. You will save time, money, and aggravation. I will personally never buy anything from LG not because all their stuff is junk, but because they dont stand behind their products. I hope this review is helpful to people thinking about buying from this 29 billion dollar company that is just out here to make a fast buck and doesnt care about the consumer buying the products they make.

I purchased the LG WT5101HW Wave Series ultra large capacity high efficiency top load washer with LED display, ColdWash technology, 1100 RPM, energy star compliant on January 1, 2011 after spending hours on Consumer Reports looking for the best machine. I purchased the machine from Appliance Connection and even though they encouraged me to purchase the extended warranty, I did not. I now have an EO error that will not go away. I checked on the LG website and the only remedy was to remove the hose and look for blockages and to check the filter. I did check the hose, there was no kinking and no blockage. There is no filter in the drain line, the only filters are in the hot and cold water supply lines which have nothing to do with water draining from the machine. The only way to get the machine to drain is to have the line lower than the tub, which is not feasible because I do not want the dirty water draining on the floor or for that matter, anywhere other than the drain line. When the error occurred, the machine had a load of towels and we had to wring the towels out and remove the water manually by dipping it out with a small bucket. This took a great deal of time and energy. The LG representative told me that I need a service call and the company that performs the maintenance is 1.5 hours from where I live and cannot respond until Friday between 8 and noon. This is very frustrating to have an issue that may or may not be corrected before the weekend because the technician may or may not have the parts. I also checked the company that is to respond to the service call and they have had several negative comments from former customers. I have now read the comments on this site and am apprehensive as to whether I will have a satisfactory outcome. I am also contacting Consumer Reports since I relied on their evaluation of this washer. I also purchased a dryer and I did get a 4-year extended warranty, which I will probably need. I had a Maytag washer that is now being used by my son and his college roommates. I may ask for it back!

On October 21st, our LG Model LMXS30776S/00 Refrigerator that was less than 2 years old stopped working. When I called LG Consumer Relations at 800-243-000 they took down our information. They then discussed their LG Premium Care Service Plan with us and provided us two options to get our fridge fixed. Option # 1, $450, Option # 2 $350. Option # 1 covers you for 1 year and the Option # 2 is for 3 months. We go with Option # 2. It is supposed to cover the labor and because the compressor broke that is covered by warranty by LG for 10 years from date of purchase. They set us up with one service repair company in our city, then call us a few days later to say they assigned it to another service repair company in our city. Turns out the second one is the only authorized LG repair in our city. They schedule an appointment, the earliest date, November 14th.On 11/14 the owner comes out and says the compressor is broke and the seal system has been contaminated and he will need 6 parts to fix this. On 11/15 the repair place calls me and says the LG warranty department will not authorize the fridge to be fixed. They are going to get another repair place to come fix it. On 11/16 after not hearing from the warranty division of LG (which is outsourced), I call them. It took 34 minutes before someone answered. They explain to me and say the repair company told us they cannot fix the fridge. I say that is a total lie. The guy then paused. I said I have spoken with them multiple times and they told me you would not authorize them to repair it because you now do not want to pay the labor cost. So LG sells us on the warranty program, but then when they find out the labor cost almost 3 weeks later, they refuse to pay it and tell us we will reimburse the $350 to you.So not only did our less than 2 year old fridge break, they do not honor their warranty programs that they sell to the consumer. I was transferred back to LG Customer Care and waited on hold 45 minutes. I never spoke to anyone again. I tried calling on 11/17 and they say wait times are too long, call back. I then proceed to do a live chat. They push me back to their 800. Long story short, DO NOT buy LG. However, you have to be careful, because LG makes refrigerators for Kenmore and others that are sold in Home Depot, Lowes, and Sears to name a few.LG does not stand behind their products. One local repair place in my city said they dropped LG because LG did not honor the warranties. They said do not buy LG and Samsung Appliances. So our options are to buy a new fridge, or pay someone over $800 to repair our less than 2 year old LG refrigerator. So, we paid $2900 for the LG fridge and now it will cost an additional $800 to get it fixed or we have to spend in the $1,000s to get a new one. I have never in 40 + years experienced such bad customer service with a product. I will never buy anything that LG makes or has made for another company. They do not stand behind their products. Their customer care representatives are terrible. Thanks LG. You lost a customer and hope many more after they read this for life.

Just bought the LG LDT9965BD Dishwasher. It does not dry the dishes properly. I didnt realize that the dishwasher has what they call a hybrid drying system. The dishwasher does not have a heating element, instead, it relies on the heat that is retained by the dishes. They recommend hotter water which is NOT a good idea if you have children. Also, rinse aid is REQUIRED to enhance the drying performance. They should really inform customers about this. Also, the inside of the door stays wet all the time unless you dry it after you wash your dishes.

My LG washer is a front load and has the typical difficulty of keeping the seal clean and odor free. I will never buy a front load again because of this. I had an LG French door bottom freezer and the motor died after only 6 years. Will never purchase one again.

Advertising LG is life is good until you have a problem with appliance. Covered part but not labor. Had refrigerator for 24 months into a 120 month warranty. The approved service provider charged labor and service call which is NOT covered by the life is good company. The service technician stated he had already replaced three other linear compressor on LG refrigerators in my local rural area. Shouldnt there be a recall on them?