The ice maker fail to produce ice just a few months after buying the refrigerator. Luckily it was under warranty and a technician came out a few days later and made a quick repair. I purchased the refrigerator in 2009, and I get things fails with age. But it is scary when start to find small and large pieces of plastic in your mouth after drinking a glass of your favorite drink. In fact I swallow a large piece and almost choke. This type of problem may cause serious injury or death to a small child and old person. Check your ice maker.

DO NOT BUY LG!!! We purchased an LG French door refrigerator in early 2016. This was a $2500.00 model but we thought we were getting a quality product. The cooling system completely died in Dec. of 2018. Less than 2 years out of this refrigerator! We immediately called LG for service. 3 weeks later and 5 canceled service appointments later we have yet to see a repair technician or have any resolution to this matter. I have spent countless hours on the phone with both LG and their service company AE. Both have given me endless runaround and not been able to tell me why all of our appointments were canceled nor find a technician to service us. BUY ANYTHING BUT LG. HORRIBLE PRODUCT. HORRIFIC CUSTOMER SERVICE!!!

Their products are junk. Getting anyone to service them is impossible. Takes too long to get parts from Korea. I will never buy LG products again. American made products for me from now on. My experience was with a refrigerator.

We purchased our LG front loading washer and dryer in 2018. Like many of the reviews I have read we too are very disappointed in our purchase. I noticed that the clothes came out smelling within a few months of buying and I called LG DIRECTLY as it was under their warranty but was told that I need to run the tub clean more often. Done that for over a year and also washed clothes twice - not efficient as waste of energy. We do have an extended warranty and recently a tech came out so I let him open the washer door as I had just done a tub clean the night before - it smelled like a rat was dead in the drum. He too agreed he had never experienced that before! He poured half a bottle of my Bleach and ran the cycles again for almost 2 hours. Said the problem was fixed and if I experienced the smell again I needed to call them back thru Assurant the company who warranties the extended warranty. Did so and they declined to send a different tech saying that there was no mechanical problem. My clothes come out smelling and the even the dryer time has to be increased to double for the clothes to dry correctly. NEVER BUY THIS WASHER OR DRYER EVER. EVEN THE EXTENDED WARRANTY WILL OT HELP WITH THIS PROBLEM. I bought the pair from a very reputable store in the area but I believe that LG Is aware of the problems with the machines and do not want to take responsibility for the defects. I do hope this review deters anyone buying an LG front load direct drive washer and dryer.

Purchased fridge a year and 1/2 ago. Just my wife and me home. First the piece at top of left door for closing broke off. Then a short time later, the cheap plastic for drawer slide broke. To clean fridge, you have to pull out of wall and pull plug, no turn off switch. I have heard several complaints about LG but because it was the only size that fit in our kitchen space, I thought I would take a chance. Darn sorry now.

Dont buy the LG High Capacity expensive washer. It doesnt clean your clothes, musty/wet dog smell. It doesnt fill with enough water to wash a hand towel. It calls for less soap, but sometimes the soap doesnt dispense all. Every load gets the UE code, uneven load and you have to open and shuffle clothes so wash time is over an hour and half. Was told by friends to pour vinegar in every load, or add bleach every time you wash, leave the lid open or mold grows in it!So I had LG rep visit and here is what I was told. Do not fill to line as specified, only 2 tablespoons of detergent, no more. You cannot wash a load too large, only a medium, fill clothes only half way. You CANNOT wash large towels, blankets or comforters in these washers. You have to add white vinegar. Leave the top open always or mold will grow. Every month you need to press tub clean and add special cleaning tablets. So basically, this efficient washer saves on water and detergent, but you have to spend your money on vinegar, cleaning tablets and dry cleaner for bulky items. Then he added this kicker: Blame the government because they have high restrictions on making washers more efficient for environment, they have to make them work bad. Apparently, the European LG washer is awesome, no restrictions. Go back to Sears, buy a Kenmore with an agitator and have clean clothes.

The LG customer service is by far the worst that I have come across and I have worked in sales for god sake! The refrigerator we have had has broken about 4 times in the last two months with the repair people only being able to come in two weeks after the incident and saying that they cant replace the compressor until they have someone else come in and review the situation a week later making the first house visit a complete waste of time and not even necessary in the first place. On top of this upon calling the company themselves you will put you on hold for up to four hours while you hear the staff laughing in the back because they didnt even mute your end of the line properly with them telling you that theres not point in transferring the call to speak to someone else because they know what they are going to tell you already and this is coming from the staff themselves. Their products do not work properly as advertised so while the fridge wont give you any indicator that says that the temperatures are not adequate enough to store the food or cool it properly causes many health concerns that the staff did not seem to care about one bit. Due to the inability for this company to have some sense of product quality control I got very severe food poisoning to which I have a doctors note for and was told that I was lucky that it didnt result in death if I had eaten enough but unfortunately we dont all get so lucky. A couple of days ago we had to put my cat down due to sicknesses she received from her food not being cooled to the proper temperature and suffered greatly to the point she threw up so much bile that her insides became so inflamed that it made her unable to walk or even put pressure on herself to which I again have a Veterinarians note for and the staff not thinking it is a big deal because apparently it was just a cat and not a human even though I could have suffered the same fate as her to which they probably would not have blinked an eye too. After being put on hold and trying to solve this for the fourth time I was told someone would come in today that was sent by the company (11/29/2019) to which no one has came and they are not responding to my calls further proving that you will get the runaround. After all thats happened I just wanted to have a good thanksgiving or would have even settled for a thanksgiving at all but the food has been spoiled for almost three weeks now with my family being unable to refrigerate anything and still having to wait for a second review from the company themselves on the 6th which makes you question why the first person came in to look at the fridge in the first place. I was frustrated before not being able to eat properly but after four hours on hold and the head of their technology department saying that someone would be here today I had thought the problem was closer to getting fixed but im guessing that the no show for the promise that someone would come in today and the fact that they are not responding is their way of telling me that they dont really care and just said anything they could to get me off the phone. These products are not only unreliable but also unsafe and if you have a family or little kids should take into account that you are putting their lives at risk by using their products as well as your own with you being lucky if they take any accountability or even respond to your calls to do so. All in all I am not mad but just incredibly disappointed as I sit here waiting on the same problem to be fixed and not being able to feel the fur of my cat/hear her little footsteps around the house anymore as I am constantly reminded of it by the death trap that sits in my kitchen. If this can happen to me I am sure that it can and probably has happened to someone else and since I see that there are responses from the company on this website, I would also like the same with the hopes that this problem will be resolved because everyday that I wait is resulting in further irritation and if not responded to am prepared to take more extreme measures considering the loss of life that has occurred and negligence of this company/their staff. Also on a further note, keeping your customers on hold and then not even muting them properly while you take the time to joke and laugh about the loss of their pet is very unprofessional and needless to say not the way to do business especially if you dont know how to properly mute them so that they at least cant hear you while you mock them because they deserve that much at least. I will be awaiting a response on this matter and will reply with the best way to contact me/whatever information is needed to resolve this issue that has gone on longer than it should have and am hoping that you take into consideration how this could and probably has been affecting the others that trusted you enough to use your products/expose their families and loved ones to them. Thank you.

I havent had the microwave a year yet. Started smelling an electrical smell inside the microwave. Any food or liquid starts to smoke with a bad chemical smell. This was not steam! Unplugged for fire hazard and biohazard reasons. No longer using. Not worth repairing. Junk!

Thousands of dollars in damage! We purchased LG model lfx25971sb with french doors and an external ice delivery system. The initial problems, within a week of delivery, were with the ice maker that was constantly messing up, leaking, not working. The list of problems with the ice dispenser are numerous. The next issue came in about 11 months when I noticed that the cabinet next to the unit was showing cracks in the finish. These are maple. Perplexed, I pulled the unit out and found that a small pin-hole had burst on the water line leading up to the dreaded ice maker. The hardwood floor underneath was stained and buckling so the leak had been there for awhile. With both of these service issues, I got horrible customer service from LG. With regard to the water line needing repair, my cost. Then on Sunday, while walking across my kitchen floor, I nearly tripped over the buckled wood floor at least 5 feet from the unit. Now, it was gushing water from underneath! The service guy that showed up today said a valve blew out and that it is not covered by the warranty. This wreck of a machine has ruined my kitchen floor and the poor excuse for a company will not do a thing about it. Repair bill around $180; floor and cabinet repair, thousands. I also purchased a washer/dryer set. It took four months to get the washer working. This time they finally owned up to the problem and replaced a part but four months before, it never worked.

My husband and I are teachers and dont make much to begin with, and we are only paid 10 months out of the year. It is our responsibility to be conservative with our money so we often buy in bulk with coupons. Well, last year after we came home from our vacation (not a glamorous one either) to a very hot refrigerator and $400 worth of food that had gone bad, we called and fought with LG customer service who were very rude to us. They refused to replace the food but because it was less than 6 months old and under warranty, they sent someone to fix the problem. Now this summer, we went away again, and came home to a fridge full of moldy food again and another $300 worth of food. At this point, we cannot afford to replace much of it because we wont see another check until the end of September. We were trying to budget and plan ahead. We paid for the extended warranty from PC Richards who has been wonderful thus far. So, they sent someone out to take a look at it, but we were told that this is just a trait of the LGs which have fans that are known to shut down if the food cabin gets too cold and sometimes there is a glitch where the fan wont turn back on again unless the refrigerator is unplugged then plugged in again. So both my husband and I have been on the phone with LG customer service, and they have been nothing but rude. I was told that it was not in the customer service policy to replace the lost food. When I asked them why they had that policy, the supervisor was unable to tell me. She just said that that was their policy. All I asked was why, but she refused to tell me. If I treated the students and parents in my classroom the way LG treated my husband and me, I would be out of a job.

I have had this washing machine about a year and noticed that the blanket’s come out as dirty as they go in. The clothes don’t get clean. I haven’t had it break at all but the quality of the washing is so bad I am going to try and sell this one and buy a front load. I have to take my clothes to the laundromat to make sure they get clean!!!! Why did I bother with this piece of junk? I would leave no stars if that was allowed. They should recall all of these and give us our money back. I will NEVER buy a top load again. They just don’t clean like my old front load that lasted about 10 years before I had to replace it and I had to pick a piece of junk. Anyone want a used washer? Sell it to you cheap!

Purchased 28 cu ft. fridge (LFSX29766S) 12/15. Worked for great 2 1/2 years and quit. Told compressor was bad. Compressor was covered but labor was $550 plus 4+ days to get one shipped in. Our other option was to buy compressor @ $250 and get it installed next day. I figured $900 and no idea how long it would last wasnt an option. Bought a new one, not an LG. And I will never purchase anything with LG on the product.

i purchased an LG dishwasher and refrigerator new in 2007. Their products are junk. I have had problems with both units and made numerous service calls. Their customer service should be called customer no service. Dont make the same mistake and throw away good money on cheaply made appliances.

We are joining the rest of duped LG purchasers. We purchased a French Door refrigerator LFX28968SB in 2015 and on 9-19-18 we had to throw food out and are now using a cooler with ice to keep essentials. The refrigerator and freezer stopped cooling. We contacted the store where we bought it and a service tech came out on 9/20/18 and said there was nothing he could do. It ** the bed. I called customer service (which the rep was rude) and she stated we needed to have a certified LG tech look at it and they need to submit the repair request. She gave the one, which there seemed not to be more than 1 in RI. Contacted Certified Service Co. and they seemed to be having issues with doing work on LG and said I would have to have parts sent to me if they were under warranty. I agreed. Now after reading all the reviews Im cancelling the service call and going to buy new refrigerator and it will not be a LG for sure. I think a lawsuit against this company needs to be revisited. There are way too many lemons out there and they were not cheap. Not to mention the loss of food and tons of aggravation!

I spent two ** days trying to find out what the codes from my LG LMX28988st refrigerator were trying to say. This fridge I bought From Sears for $2500 3 years ago stopped being cold. I called LG & Sears tech support asking for a service manual, both were less than helpful. I finally found a service manual on a blog link, it was so easy to find out the blinking code said the circuit board and the compressor needed replaced on my 3 year old fridge. (My parents fridge is over 20 yrs old still works.) So I guess dont buy LG or from Sears. I’m ** I wasted all that time talking to useless customer service and getting ** by them without any help.

My refrigerator has malfunctioned 3 times for the same issue and once for a different issue. I’ve lost a ton of food and had to purchase a deep freezer as a backup because I don’t know when the fridge will go down again. At this point, I’m unsure if I trust the LG brand and I don’t think I would use or recommend the product to anyone.

It is attractive, efficient and easy to get things in and out of. Very functional in the inside as we have a side by side with a bottom freezer section. Both top and bottom sections keep food items at temperature settings. We have had many compliments from friends and family on the unit.

I bought my LG Dishwasher March 2018, within one month the bottom rack which folds the fingers down for large pots, snapped and broke. It took 6 phone calls and 2 months to get a replacement. I was shipped 2 racks which tells you how disorganized they are. Currently I now have a dishwasher which has NO POWER! It is January 2019, so I called and they set up a service call for next week. I just received a follow up call from an LG representative asking me all the same questions that were asked when I called in. I was so frustrated with her as I asked why they are calling me again with questions that were already asked? She then said, Thank you. Have a nice day. Good grief! So fingers crossed this wont take months to get fixed!

I had washed a load of clothes and put a mattress protector in the washer and the cycle was almost done when the washer just blew up. I have had my washer for almost a year. I liked it until this. The washer did a total 360. It blew the top totally off it. Water went everywhere and then LG couldnt get out till the next day. This could have been a bad thing if my child or I would have been walking by the washer. It was so loud when it happened. This is a major issue and I will never buy another LG product. The washer was a WT5001C.

I purchased this refrigerator in April, 2017. In August, 2018 the refrigerator and freezer stopped working on a Thursday. A tech guy came on Monday and said it was the compressor and installed a new one. It still did not work. He came back and said there was a leak in the coil and he would be back on Friday. He installed the new coil and it still does not work. This is now over a week and I still do not have a working refrigerator. He is supposed to come back again tomorrow, Saturday, to do what? This is a lemon, plain and simple. I will never buy a LG product again.

LG WT1101CW - Bought new just over 1 1/2 years. It worked fine for over a year and now it cannot complete a load without stopping because it is out of balance. Had a repairman check it out and he stated that LG said it needed the new update control board at a cost of over $500.00 before he could even diagnose problems. This is almost as much as a new machine. Obviously they are aware of a problem if the main control board is already being updated. The repairman said he could not guarantee that this would fix the problem. This machine is horrible. Contacted LG customer service and they could not diagnose using their phone diagnostic system. They stated they could give us a repair company name and stated the machine was out of warranty.

The refrigerator was made in Mexico and it broke down after 3 years. On a 10 year guarantee, the compressor was no good. It was made in Korea? Also the new one was made by LG and made in the USA. WHY is LG supplier using inferior parts?

Bought an LG fridge a year and a half ago for over $2000.00. Suppose to be top of the line. It started making a terrible sound and the cooling started to fail. By morning the fridge completely shut down. Called HhGregg who stated, Your warranty expired. What do you expect us to do? Found out no one works on LG fridges in my area. Got a hold of HHGreggs service center who said they would be out. They have come out 5 times in the last 10 weeks and left each time knowing the fridge is not fixed. They refuse to replace the compressor which has a 10 yr. warranty. Not sure where to go next. Would never recommend HHGregg or LG to anyone.

In May of 2009, I renovated my kitchen and bought two new appliances - an over the range microwave and a dishwasher, both LG products.Last week, on February 8, 2012, the microwave stopped heating. I called the company and after describing what happened was told that the magnetron went out. Since this is my second home, this microwave hasnt been used more than 100 times from the date of installation and I felt they should take responsibility for the repairs. I was told that the magnetron is covered but the labor is not. Then they told me to call a certain company to have it fixed. The service company said that they will order the part and when the part arrives, they will call me to have it installed. They refused to give me an estimate for the cost of labor. Eventually, after several calls, I was told it is around $220! At this point, I sent two emails to the LG company and as of today, February 15, 2012 got no reply.My other appliance, the LDF9810ST dishwasher, simply does not wash. I wash everything before putting it in and, again I wash and dry some dishes after the 3-hour cycle is done. Also, the plastic baskets are falling down or do not slide back. It is the worst dishwasher I have ever came across. When I told them about this problem I was told, Oops! You bought a floor model, and because of it ,we cant help you at all!At this point, I am angry, and I feel used and abused by a company that makes such bad products and cares so little for the customers.What a self-centered motto on their website, Life is Good! Whos life?I will never buy another LG product again and I will advise all my family, relatives and friends to not buy LG products either.

Have had nothing but trouble with expensive washer. Piece of junk and company does not care.

When we purchased the WT5101HW Washing machine we did so because my Maytag Neptune machine (Which contributed to Maytag going bankrupt) had to be replaced. I had thought LG would be a great experience, I was wrong. Initially the machine worked well and was efficient as expected, however that did not last. My wife noted that the clothes would smell musty and the machine took a long time to finish. We cleaned the machine monthly and left the lid up when not in use and put up with the lackluster performance. Last year things became decidedly worse when frequent UE errors began to appear and the machine would fill with water to almost the top. When I contacted LG an appointment was set for a technician to repair the machine. The first visit was a software update. No effect. The 2nd visit the Stator Assembly and Rotor Assembly were replaced. No effect. The third visit the Housing Assembly, Clutch Coupling, Stator Assembly, Rotor Assembly and Pulsator Assembly were replaced. Issues persists.The fourth visit the PCB Assembly, Display was replaced at which point the service rep indicated that just about everything replaceable was replaced. The machine appeared to work ok for a short while, however still using excess quantities of water and sounding like a helicopter landing when in spin cycle. The UE errors persist. We lived with this a while and then my wife mentioned our water bill has about tripled ever since the repairs. On contacting LG again I was told they would be happy to send at our cost a service technician and that the machine was now too far out of warranty for any other recourse. The original issue was never resolved and persists.I can no longer in good conscience recommend any LG Washing Machine. I have multiple short videos on my phone of the machine filling with water in attempt to balance and with the UE flashing in the background. There is no True balance as advertised and if high efficiency means using more water and being prone to developing black mold then the machine is highly efficient, just not in cleaning, conserving water or energy.

My glass top range was purchased 9/27/15. On 10/22/16 the glass top imploded approximately 15 minutes after I turned it off. All burners cracked. I was barely out of warranty and most companies will work with a feasible solution. I was transferred to their warranty division and offered a premium protection policy for $414 for one year. The other option was a one time use warranty for $288.95 which would cover labor, diagnostics, and cost of labor. The glass top would be an additional $331.45. Neither plan covered the glass top which is my issue I called about. It appears this was an example of taking advantage of a consumer. I will not buy LG again!

This machine is wonderful! I dont do a lot of laundry as Im single. I can do a load on quick turbo wash in 25 minutes. I love that feature. The clothes come out clean even in the short wash! I do wipe the door and inside rubber gasket after each wash and leave the door slightly ajar always.

I had an LG front load in the washer for six years and the bearing started to go out and needed to be replaced. I called LG and they sold me a warranty to fix the problem. A week later I was contacted by a local appliance store, who came out and looked at my machine. They said yes, it was a bearing problem, but they were not sure that LG would actually authorize the repair, even though I had called LG and specifically requested a bearing repair replacement and they had listened to the machine as it was operating and agreed that it was a bearing problem. The repair technician called them and they did agree to repair my machine. He ordered the parts and two weeks later showed up to do the repair.He worked on my machine for about three hours and finally got the job done. After he had reassembled my machine he said it would be a good idea to run a cycle to make sure it was all cleaned out after the repair. Without me doing anything, he started the machine, which sounded like it was working properly. He left and a few minutes later I left for an appointment. When I came back about 20 minutes later the door on the machine was knocked open the trashcan next to the machine was knocked over water was all over the floor, And the breaker to the machine had been tripped. I called the repair man and he came back within about an hour and looked at the machine.Now the tub, the plastic one that encircles the steel one, has a crack in it and was vibrating so violently inside the machine cabinet that it broke the heating element compartment and spewed water all over the entire inside of the machine in the electronics in there. I called LG to inquire what to do now and they basically say that they will not cover this repair because I should’ve not left the house with the washing machine running unattended. ** believable… I cannot believe that a company would say some such BS to a customer who contacted their repair department, purchased their recommended extended warranty, and used their certified repair technician. And keep in mind it was the technician who at the end of the repair said it would be a good idea to run an empty cycle to clean everything out of the washer. And he did not say you need to stay in the house with your washing machine. And I would imagine almost everybody has washed clothes and left the house with the washer running.I feel that LG has demonstrated incredibly poor customer service and corporate malfeasance with the way they are abusing people with their worthless warranty. I am considering legal action, and possibly a class action lawsuit to see how many other people they have treated in this way. If you have been treated this way, please call me and leave a message at **. Leave your contact information and tell me about your LG warranty nightmare experience. I will write it up and hopefully turn the materials over to a law firm.Nobody should be treated as poorly as I was… Basically they sent a technician into my home who completely destroy my washing machine in an attempt to repair my machine that obviously went wrong, and now LG is blaming me. Ridiculous. Outrageous. Nobody should be allowed to do business this way. I will also be contacting one of our local TV affiliates who does stories on problems like this and see if they want to pick this up. I am pissed and I imagine there are a lot of other people out there just like me.

This is the worst machine I have ever owned! It cannot get through a single cycle without an error being displayed and the washer shutting down. It takes hours to do one load of laundry. Will never buy one again.

My refrigerator has been a nightmare since the day I bought it. A month into the purchase the freezer drawer would not pull out. No big deal. The repairman came and fixed it. Recently, however, was the worst when I walked downstairs on Christmas night and heard dripping water and found it coming from the ceiling of the bedroom-right underneath the fridge. At midnight my grandchildren and I we were unloading food into our cheap garage fridge which we paid about $300 for and has never given us an ounce of trouble! This occurrence was another water line that goes to the ice dispenser. My LG is 5 years old and this is the second time this has happened. It has ruined my wood floors for the second time. I have to replace baseboard for the second time. I have to replace sheetrock for the second time. But this time I have to replace my beautiful cabinetry in my kitchen and that is almost impossible to match and will be a major expense.The first time the repairman came he told me LG uses cheap tubing that cracks over time (less than two years). He replaced one tube, but evidently not the other, hence the second major leak. The tubing cost around $12 to replace, less the house call for the repairman. Now can anyone tell me why LG cant put a piece of decent tubing on the back of the refrigerator in the first place. It would save so many people so much grief, so much money and so much time. Come on LG, cant you put out an appliance that would make people happy rather than cost them a fortune in house repair? For an extra $12? Really? You cant spare a $12 profit to make a decent appliance? Remember, Life is Good, until your LG refrigerator leaks through your wood floors and sheetrock - twice.

When we built our house in 2006, I specifically requested LG appliances. This was a huge mistake. Within 2 1/2 years, the dishwasher quit working. I went to LGs site and found a repairman. He proceeded to tell me that the motor had burned out and it would be over $300 to repair. LG said that since it was a 2-year warranty, they could not help me. Last year, the temperature control on my range went out. The temp would be set for 350 and within a few minutes, the entire kitchen was filled with smoke because it had scorched everything in the oven. Needless to say, I didnt even bother with a repairman. I simply replaced the stove. At about the same time, the icemaker in the French door refrigerator quit working. After googling troubleshooting recommendations, it would appear that this is defective as well. It would be over $200 to repair but I believe it was mentioned that it would fail again soon so there wasnt any point in replacing it. That leaves the over the range microwave. So far, it is the only thing that hasnt screwed up. I will never purchase nor recommend purchasing another LG appliance.

Last Christmas we bought an LG French Door Refrigerator. This past August it started making a noise. My husband called LG. They sent out a repairman and he said that it was not defrosting. He opened the back of the refrigerator, it had a chunk of ice which was making the noise. He replaced the computer board and stated that would fix the problem. On September 7 I noticed the freezing section was not cold. With a temperature gun my husband noted that the temperature was only 32 degrees and according to the computer setting on the refrigerator it should have been 0 degrees. From this point on our nightmare started.Another repairman come out at 8:30 Thursday the 8 in the morning and stated that it need a computer board. It was replaced a second time. At four oclock that afternoon my husband check the freezer. It only registered 32 degrees. From this point on it has been a series of phone calls to LG customer service. My husband even talked to a supervisor on Monday the 12 who stated that the last repairman sent in a recommendation that the refrigerator should be replaced. After more phone calls to LG they now says that they will fix it for a third time. We are at our wits end. We called hhgregg where we bought the refrigerator from and of course their help was minimal. If and when our problem is fixed, I will not recommend LG products to no one.

I seldom, if ever, write complaint letters. However, this washer has been the worst purchase I have ever made. I absolutely HATE this machine. I thought I was purchasing a high-end washer and its a piece of JUNK. There is never enough water even though I always select more water with each load. The clothes arent even fully emerged! Stains remain, the clothes appear dingy, and after the load is complete, all the clothes are twisted together in knots. I have to separately untangle each piece in the load before placing in the dryer. No agitator in the top loader, insufficient water, spin speed ties clothes in knots. You should see my king size sheets. Its been a nightmare since day one. AVOID this machine like the plague. Im getting a replacement ASAP.

The French Door refrigerator, model #LFX25961, purchased 5 years ago, is a total piece of inferior quality plastic! All the interior shelving and drawers are crumbling in little pieces. I called LG and the replacement parts are no longer available. (No wonder, they fell apart too!) What does a consumer do?

I hate this fridge!!! It has been a joke and has not worked from day one. They (customer service) will not help us. I will NEVER buy another LG product.

Purchased our fridge brand new Model number LFD22786 French doors, freezer below, stainless steel. In 7 weeks the freezer began to warm up, by eight weeks it completely quit and so did the refrigerator. We called LGs service dept and they sent a repairman out after waiting a week. The compressor was shot as well as the control board. He had to order parts. Parts were on back order. They didnt call to tell me this. I had to call the repair company to get a service number to call LG directly. They told me the parts were back ordered and wouldnt be in for another 4 weeks...or longer. They were going to put in a request that the fridge be exchanged. So the request sat in que waiting for someone to look at it. It is still sitting there. I have to wait again/still another three days before I can call them back and check on the status of the order. I am now three and a half weeks without a refrigerator and holding. I will NEVER buy another LG product (did I mention these suckers are EXPENSIVE?) and I will NEVER recommend them. They have proven that as long as they have our money, life is definitely good for them...not so good for the consumers who trusted them to have a good product.

I had purchased a LG Front loading Machine. The installation Technicians arranged were Pakistani Drivers who are unaware of Machine Programme. The Machine was left out with an error. The next day I did visit the LG showroom to state the problem and take back the machines. They agreed to take back the machine due to bad services.

My refrigerator is 6 years old. The ice maker needed to be replaced when it was six months old then the ice maker does not adequately produce enough ice. The door spring just broke two months ago. The drawer is broken. The plastic on the shelves have fallen off and the ice maker lever fell off a year ago. It is not a quality refrigerator for the price of $2200.00 made by LG. I also purchased the LG dishwasher at the same time and had to have service on it 5 times. It never cleaned the dishes very well and I tried to talk to customer service at LG and not only were they rude, the woman in customer service was threatening and nasty to me on the phone. I went two months at one time without a dishwasher when the dishwasher was fairly new. The customer service did not want to hear from me or help me in any way. This dishwasher cost $700. I had it for 5 years and had to get rid of it. Needless to say, I will never purchase LG appliances again.

I liked that it had an ice maker and a water dispenser and a rant big freezer with it in the bottom. Love the double doors that it has on it. I love my refrigerator so much. There wasnt much room in the doors of the refrigerator and the water dispenser did not get the water that cold. Also it took up a lot of room in the kitchen. I chose an LG refrigerator because of its name. Its known for laying a long time and being very good for the price. Its been almost exactly like I thought it would be.

Recently the freezer in my LG refrigerator which I purchased in May, 2016 stopped freezing. Of course, this was one month out of warranty, but that wasnt the worst of it. I called LG and they gave me the names of service centers one which will not repair LGs, one that couldnt do compressor repairs and the last which could not come for two weeks. I called LG again and asked if there were other service centers and they gave me the names of two that were never an hour drive and would not come to my home. I tried calling other repair services in the yellow pages and couldnt find anyone to repair an LG. Several days later I received a phone message from LG telling me to call them that they had reviewed my case and would schedule a free repair. When I called them back the person I spoke to had no record of this phone message and started to repeat everything I had been over in my prior conversations with the service department. Currently they have given me a case number and Ive been told someone will call me in 24-48 hours. Unbelievable! When I owned a GE service came the same or the next day... Dont think Id buy LG again.

It kept breaking down, it took over a week to get it fixed each time it was related to the same problem I lost food. I talked with at least 5 different service people. I felt as if I was given the runaround. Then they sent me a check for a buyout check for the service contract, so when it go bad again I have only 1100 hundred dollars to buy another refrigerator. I would love to write you a more detailed letter, but I think it would useless. Eleven hundred dollars is not enough money to buy another refrigerator or pay for my disappointment. Im retired on a fixed income. I will use the money to do the best I can to buy another one when this one go bad.

2 year 11 month old LG refrigerator compressor failed one week ago. Still waiting for LG to find LG accredited repair facility. Not very hopeful after reading about existing class action lawsuit. Very disappointed. If you have an LG refrigerator that has lasted more than three years without failure, consider yourself extremely lucky. LG, please do not respond to this with the canned phrase Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you. Thank you, LG. It is condescending and disingenuous. Only regret I have is that I had to give it one star. If I could have given 1/10 of a star, I would have!!

I initially didnt buy an LG. I won my first one at a Christmas party raffle. I took it home that night and enjoyed it for about four years and I had to sell it because of the size of my household was expanding. But we really dont have any negative effects with this brand. The refrigerator was a gem to own. Never had any problems with it not doing its job. Would buy another one without any hesitation. Always keep my food at a constant temperature. And keep my vegetables in the crisper crisp a little longer. The only problem I ever had was that it wasnt right for me in the realm of space. I would like to see a little bit more space in the freezer compartment. And towards the end of my ownership of the product it was making a little more noise from the compressor than usual.

The motor grenaded 5 months after the 4 year optional extended warranty expired. LG products are not made to last. My 3.8 year old LG fridge stopped working a month earlier, coils and compressor. LG products may look fancy, but they are NOT make to last.

Last Friday, I came home with a car-full of groceries only to find that something was wrong with my LG model LFX31925ST. Retrieving my owner’s manual to call for help on my 18-month old fridge deemed fruitless. After being on the phone with what seemed to be an outsourced customer service department for over 30 minutes, the only help I received was My policy says I cant do anything,” which when translated meant I was out of luck. That cool feature where you can link your smart phone for a diagnostic check is only good for the first year. I was told he could schedule a serviceman to come out to check the codes on the door panel for a beginning fee of $89.00. I said I was unable to afford it and hung up. My son went online and looked up the error codes, which this rep refused to tell me what they meant and was not listed in the manual. After further online research, I was able to figure out what I could do and 24 hours later, it was back to working. It was the icemaker fan, which appears to be a flaw in these fridges. I am keeping my fingers crossed. I researched different products 2 years ago when I discovered that my husband was planning on leaving me. I insisted on what I thought was top of the line appliances in the kitchen. So I now have a fridge I cant rely on, a dishwasher that doesnt clean dishes no matter what soap or rinse agent I use and an oven that works but it is a good thing I dont cook much. I am disabled and on a fixed income, so I was hoping that my new kitchen would last me 10-15 years but may get less than 5 at this rate. Dont go by reviews on their website since they only use certain reviews.

I purchased my LG front load washer 2 and 1/2 years ago from Home Depot. I did not purchase the extended warranty as I feel that if it is a good product, I should not have to. The motor is out of it already and it will cost me half of what I originally paid for the washer to have it repaired. I am very dissatisfied and would not recommend this product to anyone.

LG makes great products that are reliable and very durable. They have a great reputation and an amazing staff. Their products allow me to be flexible in what I can do in the kitchen and how I can get it done. The fridge had a sleek anime with a great water filter built into the refrigerator and a multiple setting temperature gauge. The refrigerator also had a great ice maker that allowed us to be flexible. With current technology I would make a self cleaning product in the fridge. I would also make the ice maker larger and more compatible.

My refrigerator stopped working on July 5th. I contacted LG the next day and the soonest they could have one of their certified repair vendors out was July 8th. At that time they determined it was the compressor which was still covered by warranty. They ordered the part and we were given the runaround. One day the part is being shipped, the next days its on back-order. After 2 weeks and too many phone calls to count we are told that that part is discontinued and they would have to research to see what to do. WHY DO YOU DISCONTINUE A PART ON A REFRIGERATOR THAT IS STILL UNDER WARRANTY???2 weeks ago they said the part was being shipped and should be in on July 30th. Today is August 8th and we are told today the part should be in by the end of the week - August 12th. As of now I have been without a refrigerator for 5 WEEKS!!! We looked into the part ourselves and found out that we could order the part online and get it installed tomorrow but LG refuses to reimburse us for the part which is the warranty item. We asked them why they couldnt order from this company and they said they dont do that.They offered no pro-rated refund on my fridge as they initially discussed so Im stuck with either sitting another week without a refrigerator in the middle of the summer or I have to buy the part myself and pay for the WHOLE THING or go out and buy an entirely new refrigerator. How would they feel if their family didnt have a refrigerator for over 5 weeks. Thank God I have a wonderful neighbor who is letting me use her garage refrigerator. I am also out several hundred $$ in food that I have had to throw out because there was nowhere for me to store it and keep it cold for this extended period of time. NEVER EVER BUY AN LG APPLIANCE!!!

I bought a refrigerator with an LG compressor in it in September of 2016. Two days ago it stopped working. I looked at the warranty, parts are covered for 1 year and the compressor is covered for 10 years. After I had a tech out to look at the problem the total cost to repair the fridge was $850 which included a free compressor that was covered under the warranty. The issue was all of the other parts that were damaged by the oil leaking out of the faulty compressor are not covered under the parts warranty. This is a total scam by LG who made inferior products. The tech told me the replacement would be the compressor that just broke and I would be back in the same spot 2-3 years from now. Does LG think 2-3 year for a refrigerator is a normal life span??

I purchased my LG Washing Machine about 2 years ago. The UE light comes on during the rinsing cycle. It was repaired with a new part which lasted about a month and the light is back. It does not spin the water completely from the clothes. I am very frustrated each time I have to do laundry. Shame on LG for making such a poor product.

Purchased 5/2015. Compressor broke down in 12/2015. Took authorized service rep over a month to repair. Mainly because the first service rep sent could not repair the refrigerator. The 1st week of 8/2016, compressor broke down again. Again, the first two authorized LG service rep sent could not do the compressor replacement work. Sent the 3rd service rep on Aug 29th. As of today, Sept. 3, 2016, still waiting for service rep to receive replacement part expected on Sept 12, 2016. This is the refrigerators third compressor in 14 mos. All repair service techs have expressed that LG refrigerators have a going compressor problems. My experience has been besides having a bad LG product, their warranty service is horrible.

I purchased the LG range from ABC Warehouse and the glass cracked and I called automatic. They say I abused my range and the warranty is no longer good. If they would explain warranty on a heated glass top better I wouldnt purchase a $900.00 stove that only lasted for 5 months. So I called LG, they couldnt help. So the extended warranty had me take out isnt any good either. I had a Sears ceramic top 15 yrs. and it never cracked.

I own an LG washing machine. It is 8 years old. We have had trouble with the gasket on the machine with the moldy smell. Now after 8 years the machine is totally broken. The repairman that they sent said it needs to get orally refurbished. He recommended we do not spend the money as it is not worth it. They charged us 300 on my card before they came and now I am cancelling. They are charging me for a service call. The man was here Literally 5 minutes. Did nothing. I am totally disgusted with their product and customer service.

I bought a front load LG washing Machine. I unplugged the machine when I heard it making a kind of grinding sliding noise. To me it sounded like the belt broke. I called a local repairman to come see about the washer. He told me he could not help me because LG is a brand name out of Korea and its very hard to order parts for these type of machines. He told me none of the local repair guys will come fix it and if they did they would charge a lot. He told me to call the warranty company, but my warranty ran out already. I had no idea LG was a Korean name brand. I will never purchase another LG, anything.

We got an LG 7551 dishwasher in 2013. Not long out of warrant it began squealing. Put vinegar in to make a temporary fix. Tines always collapsing causing plates etc to fall over. (LG actually replaced both racks under warranty but no difference.) 3.5 years into ownership started getting E1 error. Uninstalled it, re-leveled it, re-did the drain and looped it correctly all gave temporary fixes lasting weeks to months. Now it is happening more frequently and doubt it is worth a service call to fix a now 5 year old unit. A lot of upkeep and maintenance for the near top of the line LG dishwasher. Very disappointing.

I like how advance it is, its an amazing fridge and fits all my needs with a cooler, water dispenser etc. Its also pretty amazing that it comes with advanced features that many other fridges dont come with, so I would easily pick this company again. Its super easy to use, and get be done easily. I love it and wouldnt pick any other company, I do like the water dispensers, and stuff like that, they tend to come in handy. Its advanced and fits todays era of how things work and run, since now everythings technology based, and everyone is switching to more technical things. LG fridge a will make things feel more futuristic and add a beautiful futuristic vibe in the house or apartment.

Updated on 4/13/2021: After 4 weeks LG sent a repairman for my refrigerator that wasnt working. He said the relay switch was bad and would order the part and return the next day. He never returned. He also said not to run the refrigerator. It was a fire hazard. I contacted consumer affairs and received a can message from lg stating they were returning the unit and send phone number name and claim # which I did. I am now using the refrigerator for a cooler I get ice every day to keep things cold. This is completely unacceptable. How would you like to be without a refrigerator for a week. I purchased this refrigerator in November.Original review: I purchased my refrigerator 11/20. The freezer works but refrigerator doesnt. Currently 60 degrees. I have contacted customer service three times and have yet to see or hear from a technician. Reference **

Placed 1/2 load of towels in washer, started machine, then went shopping. Upon return washer door was open, water was pouring out of the door, and the towels were all over the floor. Apparently, this happened soon after we left because the washroom was flooded, the hallway was flooded, the bedroom was flooded, and the basement had the equivalent of an inch of water everywhere, it had even streamed into the garage through the wall from the washroom. After calling LG we were told the machine was out of warranty and to call an LG repairman. He was not available for two weeks. After performing extensive diagnostics in conjunction with LG tech support, he was advised that the machine checked out in all respects, but that LG recommended replacing the main board and both inlet valves at a cost for parts of over $500 plus labor. We could use the machine, but recommended that we not leave the house. We have had a number of repairs to the machine for the door not locking and have expensive switches replaced. Over $500 in repairs in the first two years. Now the machine is 4 years old and they want more money (see above) for repairs. Consumer Reports currently rates LG as the top front loader. We cannot understand how this can be an honest report, because our experience with these products and with LG has been abysmal. We noticed that on searching for LG washer problems, we came across three other reports under Consumer Reviews describing exactly our problem. LG told its repairman they had no other reports of such a problem, which obviously was a direct lie since we found three on our first search. Our order number on this machine from Home Depot is ** It was paid for on 6/22/11, and delivered on 6/28/11.

Ive had this fridge for over 3 years and it finally stopped cooling and making ice in April. LG has sent out 3 different technicians to repair it but none of them seems to know what is wrong with it. One tech said the issue was with the compressor, they ordered the part, when the tech came to install the new compressor he said there is nothing wrong with the compressor. It is the motherboard that went out. He returned to install the new motherboard and it is still not working. There is an issue with this particular fridge based on all the reviews Ive seen online. They need to do a recall on this fridge since it is a manufacturing issue and replace all those fridges that people are issues with. I am still waiting for my issue to be resolved.

This range is easy to clean, with lots of range top room, bakes and roasts really well. The large front burner heats a teapot of water in minutes and the simmer burner is a great feature. The control panel is easy to use and read. Overall, this is a great stove.

I purchased my LG French Door freezer model number LFX25976 through Direct Buy during 2011. The bottom freezer abruptly stopped freezing and the refrigerator stopped cooling. However, the fan works. Was initially believing refrigerator had gone into automatic defrost but after two days of none cooling or freezing, my belief now is that the compressor may be the culprit. One year ago, same incident occurred but after several hours, my refrigerator began cooling and freezing again. Contacted LG during that time and was advised that it was common for the refrigerator to automatically defrost and does so without any warning. But this time it has been two days and my refrigerator has yet to begin functioning properly.

I purchased the stove (LG Free Standing Stove) in November 2009. The electronics went out in October of 2010 and were replaced. In October of 2011, the electronics went out again. We contacted our LG repair person and waited for the new circuit board to come in. This is June and the board finally arrived (we have used the stove top only as the oven goes off as does the stove top, but easier to see). The new board was installed and now the stove does not work. The repair person replaced the old board and now the stove does not work. What recourse do I have at this point?

Choked by LG Side-By-Side (Model # LSXS26326S). I could have died. This product was defective and plastic from the ice maker got in my water. I was choked and my throat scratched by a piece of plastic that broke loose from the ice maker top cover. I do not recommend this product. There was a design change (i.e. material change) that was done in 2018 to the top cover. LG offered me $500 for my pain, suffering, and inconvenience, which was a slap in my face. I was finally provided a refund for the defective unit, but they did not provide any interest for the 2 months that it took them to give me a check. When they sent a company to pick up the defective unit almost $5,000 worth of damage was done to my home (i.e. new refrigerator was scratched, molding/trim damage, custom pre-hung door damaged and threshold broken), which has not been paid. LG said it is not their responsibility, but yet they sent the company to my home. I really appreciate Amazons customer service, because they treat their customers like they would treat themselves.

I called customer service at LG. A woman helped me with the issue. She repeated what I told her in her own words. There were no problems understanding each other. She told me a technician would be calling me to set up an appointment. About one hour later a man from some company called me and wanted to know what the problem is. The young woman had told me she would explain to the technician. Anyway I explained it all again. He said This is the problem and started to repeat what I said EXCEPT he wasnt saying what I had the said. I tried three more times to explain the problem. He got angry (actually he wasnt happy when he called), he got me upset as I tried four times to explain the problem. I suggested we make an appointment… he said NO. I dont come out until I understand the problem. He said I will look at the manual and call you back. He did that… Lo and behold he STILL DID NOT UNDERSTAND. I then called LG back. The man (sounded like he was in India) said You have an appointment on the 8th of May. I told I knew nothing about an appointment. He said May I call the person that called you. I said Fine. Have not heard back. A few days ago my older son was at my house. He said Mom, be careful. I was turning on one of the front burners. He must have noticed the large flame. I never told either of my sons about the fact that my clothes have been singed when turning on the front burners. Just let something happen in my kitchen because of the stove and you know who will be sued big time...

I will never buy another LG product again. This microwave needed major repairs within 18 months of my purchase. The first repair happened when it was still under warranty but I had to pay for service and when the second repair was needed, the warranty had expired. I called LG to ask for a warranty extension with the argument that a relatively new appliance should not need major repairs twice. In fact, the microwave I had replaced with the LG was over 10 years old and had never needed a repair. I replaced it because it was old looking and I was remodeling my kitchen. LG would not extend the warranty and the repair with service would cost more than replacing it. I argued that they should replace my microwave but was denied. Again, I will never buy an LG appliance again.

We purchased this refrigerator in May 2015. Ice maker has always been marginal, but this last week after we got home from a few days away, we found the refrigerator and freezer not working. No error codes, so we tried a power reset. Still no cooling or freezing. We called the appliance repair from the store we purchased from and their technician came out and verified the compressor had failed. He said their shop would contact LG about getting a repair estimate. We had purchased a 5 year warranty, but were 15 months out of coverage. Started to investigate if this was a common problem and lo and behold, we find there was a class action suit against LG for defective linear compressors. Our model was in the affected date range, however the settlement only covered 5 years after purchase for parts and labor. We are now waiting for a repair estimate. LG compressors are not reliable. Do your own research. These fridges are advertised as saving money, but when you spend over $2000 for a piece of junk that only lasted 6 years, do the math. They are not cheaper to own. We went shopping for a replacement and told the sales lady our experience with LG refrigerators and she commented that several of her customers had conveyed the same story about failed LG compressors. It is probably going to make more sense to just purchase a new refrigerator, given the cost of repair labor. Rest assured, it will not be LG or any other LG product in the future. LG is not Life is Good. It is Lucky Goldstar. Our luck ran out.

All 5 stove control knobs have melted and deformed because they are plastic and located directly above the oven. LG customer service instructed me to find the oven model number and after pulling the oven out they then advised me that some ranges do not have the model number on them so they could not help me replacing the knobs. I’ve used the oven once. Don’t buy LG appliances.

I purchased an LG refrigerator March 16 2019. The fridge makes a lot of noise, sounds like an owl and lots of banging. Freezer stopped working and I had the repairman here on Tuesday and he said it is fixed and that the fan was plugged. 2 days later the freezer and fridge are not working and I have thrown out all my food twice as I replaced it after the first service call. Now I have to wait again for a repairman. I called Home Depot where I purchased it from and they said I have to deal with LG. I am not a happy customer and I think LG should be replacing my fridge and refunding my food costs. I am now a week w b mg sf banging.

My fridge broke down September 27, 2018 and I have been calling LG customer service about every 3 days and keep getting a complete runaround. They bounced me from service provider to service provider promising they would cover the parts and labor. None of their providers in our area were willing to come. Im only one hour from New York City!!! Since they failed to provide a service provider I found my own and after about 20 hours on the phone with LG over several weeks got them to agree to cover the parts and labor for the provider I found. They promised a letter of authorization on 3 different occasions to start the work and it never was sent. I finally lost it on the customer service rep and they said they would consider replacement since I waited so long... only to be informed on my next call that this request was denied. Ive spent at least 30 hours on the phone with their customer support and it is November 27, two months later and absolutely no progress in two months. Im lost and extremely disappointed. Im a pretty patient person and hardly ever write reviews like this but the service I have seen is awful!!! I will never buy an LG again and will warn everyone I know to never buy LG.

Purchased LGs top of the line matching washer and dryer in Oct 2014. Since have had issues the last four months with OE code and repeated rinse cycles. VERY costly as I pay for water! I contacted LG and of course customer service, located in another country, cannot service the washer. They feel an almost four year old washer is well used! REALLY- washers average lifespan is 12 years on newer versions - older washers would go forever - 25 years plus! Very disgusted with LG customer service and more importantly their craftsmanship of poor quality! Pretty appliances, pleasing to the eye but purely JUNK! This company needs to step up to plate and take care of their customers. Buyer beware - one year new LG appliances that break cannot be fixed because LG discontinues the replacement parts!

11/2014 I purchased a $4,200 door-in-door LG Refrigerator LMXS307765/00 from Home Depot. Frustrated by a tsunami of continuous problems with this product, that resulted in lots of spoiled food after the one year warranty expired. The whole tyranny of which is too numerous to state here, but suffice to say that I feel cheated. There should be real consumer protection laws in this country to at least slow down the abuse to consumers like myself yesterday 07/31/2017. Déjà vu my $4,200 refrigerator is not cooling again...

Hello, after several weeks of looking at refrigerators, my wife and I purchased a new LG refrigerator in December, 2017. This past weekend it stopped cooling. Due to COVID19 the customer service department at LG has reduced hours. I contacted them on Monday morning at 8am and filed a warranty repair. I was told that “someone” would contact me in 24 to 48 hours. I was contacted by an approved service repair company the same day. The repair contractor offered to come out on Thursday. I didn’t find that acceptable when faced with over $1,000.00 of food that would be wasted. So I called LG back and the supervisor gave me 3 other names that I could call. I was able to reach two of them. Both were able to schedule me today!I called LG back to learn that if I wanted a different “approved” service provider to fix it that it would require a letter of authorization from them and that would take 2 to 4 days to issue! What? So my wife went out on a mission to find a suitable freezer that I could purchase to put in our garage. No luck! Due to COVID19 food hoarders the earliest I could get one delivered was possibly Thursday! Again, no solution.By 4pm I was faced with emptying out my refrigerator or scheduling another repair company. So I decided to schedule one on my own. They are coming today. I called LG back this morning and asked to speak to a manager. I spoke to a lady in the “executive” team. She told me that 4 days to get a repair technician wasn’t “that” long and because I was taking matters into my own hands, it would void the warranty! What??? I am voiding my warranty by getting one of their approved service providers to fix my refrigerator faster than they could get it scheduled? Not only did I find one but both of the providers I called were faster than the one assigned. And, because I circumvented their system, I lose my warranty? Nobody informed me till this morning that taking the matter into my own hands for resolution would void my warranty.None of this makes any sense. We spent over $4,000.00 on this refrigerator for it to go out within 2.5 years. Dealing with customer service has been a horrible experience. I cannot believe that obtaining service from an authorized service company would void my warranty. I can’t believe that when I found one that could come quicker than 4 days, LG wasn’t appreciative and simply move my order. Instead, they penalized me. There is nothing right, easy or customer oriented about the process I have experienced. It’s downright wrong.

Hate my LG washing - especially small loads. Wish I had stuck with Whirlpool. If I could lift this machine I would throw it out the window. I have NEVER had to babysit my laundry loads like I have to with this washing machine.

I have a brand new refrigerator LRDC2603S delivered on 9/12/2020. The refrigerator did not cool to 37 degrees & remain hot at 45+ degrees. We changed the setting to 33 but the fridge temp was only able to cool to 44 degrees. After numerous phone calls & with technician repaired it 4 times, the fridge temperature is still too hot, over 42 degrees. I have bought a refrigerator thermometer to monitor the temperature.Every time calling LG, it takes at least an hour before somebody answered the phone. Most of the time, you cant get hold of anybody. I was totally flabbergasted when a customer rep asked me whether I had done my troubleshooting after I called back to report the fridge still not working properly after another repair service. The technician was very nice & professional. Its the customer service people that are supposed to provide services that I have problem with. They are either non-responsive or rude or give you the merry go round or totally incompetent. And they will forward my phone call to another dept & then the phone was dropped. Nobody really tried to resolve the issue and give us a solid answer.The issue is very clear. Fridge didnt cool to the set temperature. If you cant fix it, replace it. And when I told them of my food keep getting spoiled. Their typical answer is sending me a link to report it so I can claim. Fridge was delivered last Sept. Its been 8 months and somebody supposed to get back to me. I am still waiting. Its 8 months already.....

Pump was replaced two times on machine within 6 years of purchase. First time it was covered under warranty second time not. Agitator eats delicates even though it is front loader. Otherwise it has great features and has a sanitary wash mode and drum cleaner mode.

I have a new washing machine that isnt working. I called LG customer service to request service. They need the serial number. I would love to give it to them, but LG put it on the back of the machine. I cannot move the thing to get the serial number and they will not set up a repair until I do. Why do they put the serial number on the back?

I bought a beautiful French Door refrigerator and purchased an additional 4 year extended warranty. Three weeks ago it went on the fritz and stopped cooling and freezing. I called LG who scheduled an appointment with A&E Factory Service. Two service appointments later, my fridge still isnt fixed and I have to wait until December 3rd for the next appointment. Four weeks without a refrigerator is truly unacceptable. Worst customer service EVER!!!!

I really like this washer except sometimes I could not wash a lightweight quilt. The spin cycle would stay on 6 and it was too heavy for the washer to handle. And once the rubber that went around the inside of the machine came off and water spilled out all over the place and the repairman said that happened often.

Love the fridge, so far it has served us with big spaces. The biggest (only) problem is the icemaker and water dispenser. It doesnt make enough ice and the water dispenser is slow that it takes 5 min or more to fill a glass. Improvements need to be made on this.

Another complaint about the plastic knobs that break and have gas leaks. I have other people in my home that use my stove and they arent aware if the knob is all the way off. Gas leaks that can lead to death! LG is doing nothing about it.

Purchased the DLE8000V dryer and the WM8000H. A washer in Graphite, great in the store with bright lights, cannot read the front of machines to set the dial, lights around the dial make it harder. Dryer lint filter need to scrape lint off.

Bought the fridge new October 2012. First problem September 2013 main board and freezer fan replaced. June 11, 2015 fridge died again. Main board again. Not getting replaced till June 15. Got nowhere with LG people because I have a three-year warranty even though same thing has happened twice within three years. I DO NOT EVER recommend LG.

May 2014 purchased brand new LG stove model number lre3083st. Barely used, went to use self cleaning before Thanksgiving. Stove quit working the entire unit top/bottom. Stove would not unlock. I had to fight with LG to get someone down here to fix the product. A repair company finally came. He explained that it had became so hot that it burnt the back of the unit melting the wires. He said he replaced it. I did not attempt to used the method again until this year in July 2015. There are two self cleaning methods on the stove and I was going to use the one that is a shorter cleaning. When I attempted to use it, I realized it did not work. I immediately contacted LG. They stated they would give me a 30 day warranty extension and have someone come out. I waited and a repair service called. They said they needed to contact LG and would contact me back. They never did. Then LG called, left message on August 4 stating that the repair shop would be in touch to fix my stove and if I did not hear from them to call them back. I called, left messages and they never returned my calls. I then called LG today and spoke with a Lyn and explained my situation. She then informed me that the 30 days were up and that it wasnt the same issue and I would have to pay for it. I was on the phone with her for 40 min explaining and defending the fact that this was the same issue and that their company had already made arrangements to fix this. She finally said she would contact the service repair. I told her I wanted to talk to manager. She transferred me to an Adrianne who repeated the same thing stating that the 30 days were up because I trusted that they would send someone out. After telling her I was going to report this she said she could either contact the repair company or I would have to send receipt to her so that she could contact another repair shop. I explained I did not understand why I would have to do that when they already have all my information. She gave me her email address and fax to send the receipt to. Fax ** and **. I have my statement where I purchased the stove and thought I had receipt but unfortunately I may have to wait 30 to 90 day for Lowes to send me receipt. This is ridiculous. I was not required the first time and they have all my info and they didnt require it the second time but now I need it. Its just another tactic so they dont have to stand by and fix their product. LG is not standing by their products and the people they have working for them are not dependable. Now I have a stove that does not function properly.

LG was a refrigerator that I owned for campus living needs. Cheapest option with back to school discount. Pre-owned. Freezer was great when it worked. Freezer settings for upper compartment was super convenient. Kept ice cream like soft serve but keeps milk ice cold. Froze bread OK I guess. Crisper drawers didnt work at all. Changing the temperature was way too sensitive. When My water bottles froze solid overnight with a power short. Warm milk was awful to wake up to.

I purchased an LG dishwasher model ldt7797st at JCPenney. Im in my sixties and have dishwashers for many years. This is without a doubt the worst dishwasher I have ever had. It cant clean a coffee ring from inside a coffee cup. Its totally useless. I called a repairman through LG. It was probably one of the most knowledgeable repairman Ive had here. He told me I was doing everything correctly. Checked out the dishwasher and said it was operating perfectly. What a waste.

Done with LG. The waveforce washer had to have the main circuit board replaced 3 times in the first 2 months of ownership. Nothing like spending this kind of money and still having to go to the coin op laundry... Within a year of ownership, the rust around the bleach dispenser was terrible and just continues to get worse.

Service call placed for non-working refrigerator; three service appts scheduled, each one canceled without any explanation. Been waiting since August 10 and no one can tell me when it will be fixed. Trying to live out of ice coolers - I have called the company a dozen times and keep getting referred to someone else. Service appt gets scheduled, I receive a confirming email, then no one shows up. I spent good money on this refrigerator and extended warranty.

We bought this electric oven with the convection option because it was a super deal. We would buy again because of the ease of usage, the easy self cleaning and the extra cooking rack. We especially like the options in two of the top burners to change size of heating element to better accommodate the pan being used. Lastly it has a warming/maintenance burner option also. We love this stove!

1st, the dishwasher was installed incorrectly and when I would open it, the whole dishwasher fall forward. 2nd, the basket that holds the flatware broke into two pieces.3rd, now all the wheels on the upper baskets have fallen off. What is the deal with this LEMON!!!!! I did not want this POS but to please my husband, we bought it. It has really shown us that I was right to begin with. I will never recommend this dishwasher to anyone. This was a Direct Drive #309-1879, never ever get one. Its so far down that it touches the floor so it gives everyone a backache on top of everything else!!! Sincerely yours, Miriam

My 10 month old french door refrigerators fan starting making a loud noise. I looked up my problem on the internet and found that my unit has a know frost buildup issue. I called LG since it was still under warranty. They diagnosed the unit over the phone and scheduled a service appointment for me. A new control panel was mailed out to me. The tech was supposed to be at my home between 8 am and noon yesterday. I received a phone call the night before confirming him for between 10 and noon. The tech did not show up until 1:05. He then proceeded to empty out my fridge, remove all of the shelves and the bins. The vent behind the veggie bin was encrusted with ice which he melted and chiseled away. Then the back panel inside was removed which revealed the entire coil frozen and encrusted with ice. It took until after 3 PM for him to melt all of the ice which resulted in my having towels both wet and dry all over the kitchen, a bucket for the excess water, not to mention my food, bins and shelves strewn about. The tech pulled out the fridge and replaced the control panel on the back. Then came the process of putting everything back together and putting all of the food back in. I then had to wash a load of towels and clean the fingerprints and streaks off of the stainless steel fridge. Well the first thing that I noticed was the once firm and solid bin holder now wobbles. But that is not the worse part, the worse part is that today, one day later, the fridge has begun to make the same sound and the ice is already forming around the vent. I was assured the control panel (brain) would fix the problem. Well it seems to me that this is not the case and I know have to go through this again not knowing if the LG tech can figure out what actually is wrong. I called for another appointment and was told that as of now none is available for Monday or Tuesday so I have to call back on Monday to see when the next available appointment will be. Why should a new appliance have these issues? Why shouldnt an LG tech be able to diagnose and fix the problem on the first business? Why shouldnt I be able to get an immediate appointment for a return visit to rectify the problem? Im regretting my decision to go with LG. I should have purchased a Samsung refrigerator. I own an LG Phone, an LG smart TV and this refrigerator. I will never purchase another LG product again. Am I expected to miss another day of work to be available for service, suffer the mess and inconvenience of the repair process and then not know if after the second visit if it will be fixed or not?

We bought our LG refrigerator 3 years ago and were so excited to make such a big purchase. We shopped around and loved the features of the one we picked. After just 2 years, we had the compressor go out on it. We were frustrated but weren’t too upset because things break and we had a warranty. Fast forward to less than a year later and we have been forced to function out of ice chests in our living room because the compressor went out again. After doing more research I found that this is an issue many others are having. I am beyond upset. I have lost around $500 in food over the 2 incidents and already spent around $100 in ice to keep what food we have cold. This is absolutely unacceptable when you pay over $2500 for an appliance. My husband’s friend has the same fridge for less time than us and already had to replace his compressor. I will never own another LG appliance again knowing that they are fully aware of these compressor issues yet still produce and sell these appliances.

Save yourself a lot of time and money, dont buy LG! A very poor product and their customer service is a joke! They do not stand behind their products at all. Our LG Front Load Washer did not make it two years before we had problems. LG said they would be happy to help if we gave them $400. Agree with all the other comments made by consumers. The 1.5 star is generous!

This is a joke. Easy Clean does not work. I have just used the oven once to make a prime rib and have tried the Easy Clean twice without it doing a cleaning. I had to literally get the door off and side for two trying to get the splattering cleaned and still have not gotten the desired effect. The top of the range is another problem. It has small pits, a mesh-like top heating surface that makes cleaning another difficult task. I called LG and might have just saved my breath.

My kitchen has other LG appliances & we have been happy with all of them, it had great features & the price was right plus they delivered it and hauled the old one away. I like the accessibly of water filter, sturdy solid shelves, indoor ice maker, quiet and efficient, looks amazing in the kitchen. When we moved, the buyers paid extra to keep it. I would love a freezer at bottom rather than side by side, would have liked it to be a bit larger but our space wouldnt allow it, would have liked it to come with stainless hoses for the icemaker.

Our refrigerator was purchased about 8 months ago. Its been completely GONE for 2 weeks now! There are NO local repair people in Eugene, OR! The nearest accredited repair people are in Bend, OR. Dealing with LG Customer Service is like talking to a wall! They are useless and non-apologetic for their ineptness!!!

I bought an LG Tromm front loading washing machine and it is definitely defective. The clothes reek of mold and after calling the company, I was told to leave the door open and to buy tablets to clean the tub. It was ridiculous--with my old GE toploader, I had no problems or issues. Now, the machine has an OE signal for the second time and the washer is not draining. A serviceman came out and said that it was the drain motor. It cost $235.40. The LG recommended technician that came said the motor is only guaranteed for one month after being changed. I have never been more outraged. When it breaks again, I will go to Sears and buy anything but an LG product.

Purchased this dishwasher 4 years ago. Last week we started getting the code PF which means power failure. From the LG comments posted, they would lead you to believe the power supply was interrupted and the PF is only a code and not a failure/fault code. Turns out it was a fault. We turned it on last night and the control panel immediately burned out. Saw some sparks/flashes and a puff of smoke and electrical smell. Dishwasher was then disconnected from the power source. If you have the PF code you should note this is very probably the control panel shorting out. Unfortunately, dishwasher failed just outside of our extended warranty period. We will definitely switch brands. Dishwashers should last longer than four years!!! Definitely dissatisfied with the LG dishwasher.

I bought a HE LG top loading washer and it just does not get my clothes clean. I work construction and my knees get dirty. My old sears kenmore always got my jeans clean. This new expensive HE machine is a piece of crap. Do not buy one!!!!

My LG top loading washing machine (WT5101H) is 7 years old and it has never performed well, even after a recall fix. And now, the drum is sitting on the floor under the machine. I live south of Atlanta and there is only one service technician and he is over an hour away. Having one qualified service tech for the entire Atlanta area is absurd! My dishwasher broke down after 5 years - the heating element went out and started leaking water. The ice machine on the refrigerator has failed several times. I spent close to $5000 on these LG appliances and Im so disappointed. Never again.