Samsung RS265TDBP broken 2 different ways in 2 years - On the surface, this is a great refrigerator. Its pretty, its very quiet, its energy efficient and the ice maker fits nicely in the door, giving you more useful space in the freezer.Unfortunately, despite the price tag, its of very inferior quality (and I’ve seen more of the insides of this fridge than I’ve ever wanted to). The ice maker broke just before the 2-year mark (about $80 to buy a new one and install it yourself, although stores have trouble keeping them in stock, they break so fast) and not long after I got that done, the fridge starts making ugly noises, and then gets warm, above 55 degrees (freezer is still ice cold). I took the refrigerator cooling unit apart and removed huge chunks of ice to get it going again. But the refrigerator seems to be permanently messed up now (common problem if you Google, Samsung refrigerator not staying cold) and it wont get below about 44 degrees in the fridge.Im abandoning this $1,200 piece of junk after barely 2 years of service and buying a refrigerator from a reputable brand. I cant see spending another dime on it because research (and personal experience) seems to show that if I pay to fix it, it will probably just break again down the line.

I purchased a Samsung French Door Refrigerator in September of 2009. Since then, I have found puddles of water below the vegetable drawer large enough to soak up with a large bath towel. The temperature sensor went 6 months later so it became warm inside the fridge, and my food rotted. The defrost sensor also went at the same time so a huge chunk of ice formed on the back panel clogging everything. I had to pay $298 out of my own pocket to fix these issues on a new fridge and guess what, it still leaks water all over my beautiful hardwood floors!The worst part is the customer service at Samsung. I was on hold endless times forever. I was promised a call back from a supervisor within 48 hours which never happened. When I called back after 3 days and demanded to speak with a supervisor, after reporting Samsung to the BBB, I was told that I can continue to fix the refrigerator at my own expense because it is out of warranty! The man on the phone was very short with me and rude and dismissive because the fridge was 3 years old! As if a three year old appliance has a right to be breaking down constantly! I asked for a refund of the $1,400 I paid or for a new refrigerator, and he all but laughed at me. I will never buy another Samsung product again!

We bought the refrig cause Samsung was great on Electronics. We just wanted a refrig that would make ice cubes. We are seniors raising grandkids... but doesnt work. We have to make ice cubes in a tray.

We have the Family Hub French door with the screen in front. Paid approx $2300. This thing is a piece of garbage. First, they changed the app with no notification so we lost all the things we had programmed including pictures. The ice maker is HORRIBLE!!! So horrible that I have invested in a portable countertop ice maker. Im not sure whats going on with it, but whenever we call for service, were told we have to defrost it before theyll come. How does that show them the issue? The ice and water spills outside the ice bucket and then freezes together. Every few days, it stops making ice. Thats because its clogged with ice and cant work any longer. I have to take a hair dryer to it to defrost all the stuck frozen water and ice cubes. Today I did it, and I noticed there is a ton of mold under the lip of the mouth where the water and ice comes out to the dispenser. Gross. There is no way to get to the mold. Also, ice gets stuck in the dispenser and melts, so it leaks onto the dispenser on the door. I wish I would have taken a picture of the clumped frozen water before I posted this. Piece of garbage. Do not buy!

In good faith we purchased a Samsung refrigerator in June 2013 from Home Depot. We purchased the extended warranty - we have had use this warranty for repairs over 10 times in under 5 years. On May 5 2018 the entire cooling system failed. I lost a ton of food and had to eat out every day. The repair guy fixed / replaced the cooling system on May 14 2018. Just for the cooling system to fail again on June 1 2018 less than 2 weeks after the fix / repair - this has left me with no freezer and no refrigerator - this unit is now deemed irreparable (it is a sitting duck not working) and I am now left with no way to keep anything cold or frozen while your process takes its sweet time. I have lost over $1000 worth of food and this is not even taking into account the food I need to buy each day for my family just to live, as I cannot keep anything cool or frozen!I was told I need to wait 10-12 days before an RMA is issued from June 5th 2018 - how long after that will it take to get an actual unit! This means I am now 2 months without any way to keep fresh food. I am beyond frustrated. I called today your company on 6/12/2018 just to be told I will receive a refurbished one. Well isnt my new one that was repaired on May 14 2018 considered refurbished? I do not want a refurbished unit. This is so unacceptable as we are suffering not the paper pushers and the approvers. Why does this process take so long? We are out $100 and $100 of dollars in food that we dont have the money to spend so that just means we are going into debt for this hassle. I feel I am being held hostage by your company and slowness to respond. This has been a horrible year with family deaths and now I have to deal with this situation. I have a medical dog who can only eat fresh food due to kidney failure as kibble is too drying for her. So the stress of keeping her alive without cooling is horrid.

Water is pooling under the deli tray then freezing. This is an ongoing problem. Husband has tried fixing this and cant find an issue. I have found several other reviews that indicate this is a design issue. Of course, my Samsung is out of warranty now. So I cannot get it fixed now that I see it is a real problem. We have bought several refrigerators over the past 5 years and each one has been a waste of money... Did research on Samsung and was supposed to be dependable... Not so! I will probably just buy ice and use coolers in the future, as no one has a dependable product these days.

This is the third time in less than 2 years that we have had to order replacement parts for what we thought was a fantastic product. First in 13 months after purchase the left vegetable drawer had to be replaced because a piece broke off, then 6 months later one of the door bins on the right refrigerator door cracked and broke. Today I have ordered hinges for both the left and right vegetable drawers which have cracked pieces. We are 2 senior citizens and do not abuse our refrigerator or have an overabundance of food in the drawers but I will NEVER buy another one of your products. They are cheaply made and I might add quite expensive.

We purchased a Samsung Fridge that was delivered 10-22-18. The ice maker never worked. Auger would get stuck pushing the ice drawer out and causing it to bang on the inside of the refrigerator door. No ice would come out. Then we would have to open the door, shake the ice drawer at which time we would get chips of ice even though it was on cubed. Called Lowes and they sent out a repair company that replaced the ice maker. Within 3 days the ice maker is doing the same thing again. It is a flawed design and Lowes said even though we just bought it it was two weeks out of guarantee to replace! We purchased the extended warranty but the problem cant be fixed. Lowes is selling a defective product that is now part of a class action lawsuit. This Samsung Model RF23J9011 is part of the lawsuit. Why would Samsung continue to make defective ice makers AND why would Lowes keep selling them when they have to know, based on the numerous calls they are getting with the same complaint, that these refrigerators are garbage. Just get your $2,400 and throw it out the window. UGH.

A microwave is just a microwave but I was wrong, this is amazing, its fast and effective, gives a melodic ping when its done. I really like the design and color. A piece of fantastic art I would describe it.

Please Please Please DO NOT BUY SAMSUNG REFRIGERATORS. They are nothing but problems. We purchase a Samsung mod # RF28K9380SG back on 06/10/2016 and pay $3,800.00 Dlls the unit friezes at the fridge, and just not work properly. The service tech came to my home tried to fix 3 times change some parts and the problem never was fix. We call Samsung all these times and they give us the run around, and we ask for a replacement because they cant fix the unit and they insist on send the tech again and again. Note, we call Samsung just 2 months after we purchased the unit. Also note the only have one month left and then the guarantee will expire. Samsung is paying the game because they know we will not have a way to have service the unit unless pay for it. PLEASE PLEASE HELP and do not buy Samsung products. Please if someone have any ideas. Thanks.

Owned a RF28HFEDTSR Samsung French Door for about 2 years and suddenly the fan in the back of the fridge started making a horrid noise as if it was broken. Opened the back panel to find that the awful design allows for ice to build up back there and clogs the fan and element. I thawed it with a hairdryer, and it was fine again. This repeats every 2 months for about a year. Fan wakes up us in the middle of the night (yeah, that loud). Take out all the food, remove all the shelves, unscrew the frozen-solid screws on the back panel, break the cheaply-made Styrofoam case, sit holding a hairdryer for 45 minutes in the middle of the night. Rinse and repeat. Absolutely maddening. Repair guys cant do anything to remedy this. Then the top icemaker started frosting over constantly and had to have a similar treatment every month or so. After a year of this nonsense, the fridge just stopped cooling altogether. Threw it on the tip.

We recently purchased a Samsung side-by-side refrigerator (Model#RS22HDHPNSR/AA) back in June from hhgregg. According to the date on the inside panel the refrigerator was built sometime in January 2014. We purchased the unit June 2014 and it’s barely six months later and the refrigerator stopped working! That refrigerator wasn’t cheap in price but obviously that wasn’t the case when it came to its assembly.The refrigerator died on us this past Saturday, October 11, 2014 and I put in a repair request online Sunday via the Samsung website. As I had put all the details required to get the process moving, imagine my surprise when those same details were requested yet again when someone finally got around to calling. So once again I sent the information via the website and my personal email. After sending the information again I was under the impression that a repair person would be sent out ASAP to remedy the malfunctioning refrigerator problem but I was wrong. A repair person didnt show up until Thursday October 16, 2014, five days later. Let me reiterate - five days have passed with us being without a working refrigerator.The repairman arrived before 12pm. He proceeded to inform my mother that he was told that if the refrigerator could be repaired he would repair it. He told us that it would take two to four hours to fix the problem. He checked various aspects of the refrigerator and spoke with someone that I assume was a representative of the Samsung company via his company phone and shortly thereafter around 1:15pm, he went outside. We assumed he went to his truck to retrieve the necessary materials or tools to fix the problem and we haven’t seen the repairman since!!! So, not only have we been without a working refrigerator six days but to add insult to injury the person that the company sent out to repair the malfunctioning unit has left us in a lurch without so much as a word!My mother has been on the phone with numerous company reps since Monday and we have yet to have this situation resolved. The last person she spoke with today (10-17-14) said someone would be out Monday. I wont believe it until I see it. I am quite disgusted with Samsung and personally will NEVER purchase product they create.

I purchased a Samsung refrigerator, (Model #RS22HDHPNBC), June 16th, 2017 from Home Depot. The purchase price at that time was $2059.74. This was the second purchase of the same Samsung model which indicates that I was moderately pleased with the first refrigerator. Exactly one year and twenty days from the purchase date, July 6th, 2018, both the freezer and refrigerator stopped functioning. On July 6th, 2018 I contacted Samsung Customer Care to report the problem. I received an email from Customer Care notifying me of the assigned ticket number and an authorized service center.On July 11th the service center, Lakes Electronics, made the first service call to address the problem. It was determined the u/v dryer should be replaced and said part was ordered. On July 13th the repairman returned to replace the u/v dryer and recharge the system. On Tuesday, July 17th I noticed neither the refrigerator or freezer sections were adequately cooling. On July 19th the Lakes Electronics repairman returned and determined the evaporator should be replaced. He ordered the part and indicated it should be in the following week. He advised us that he would be on vacation and we chose to wait on his return for installation since he was familiar with all that had previously transpired. He was to return the week of July 30th. On July 20th the repairman texted me and informed me he had spoken to his office about ordering the evaporator and all should be ready for installation upon his return.On Monday, July 30th I was informed that Lakes Electronics did not have the part. Wednesday, August 1st I was told the evaporator would be delivered to the service center by Thursday the 2nd of August in the afternoon. On Saturday, August 4th the Lakes representative came to install the evaporator. He discovered the wrong part had been shipped from the Samsung warehouse and it would be necessary to reorder the part. Wednesday, August 8th the part was delivered to Lakes Electronics warehouse in Gainesville at 10:57 AM. On Thursday, August 9th the repairman returned to my home to install the reordered evaporator.On Friday, August 10th I noticed the unit was not sufficiently cooling or freezing and notified the repairman. On Tuesday, August 14th the repairman made another service call to conduct additional tests. He then determined the refrigerator was not repairable and furnished me with an exchange number, (**), furnished by Samsung. Wednesday, August 15th I called the Customer Care department and spoke to Linda. I was told I had no recourse since the refrigerator was just over one year old even though the sealed refrigeration system has a five (5) year warranty by Samsung. If the unit is deemed to be not repairable by your authorized service representative I would argue that it should be replaced or a refund issued under the coverage specified by the warranty on the sealed refrigeration system.I am extremely disappointed in Samsungs lack of concern and failure to stand behind their warranty. I have not even mentioned that I was without use of a refrigerator for 38 days due to the inefficiency of the staff or the service center. I can assure you that Samsung has lost a customer, (three major Samsung products), and I will no longer recommend any of Samsung products to anyone.

From owning a Samsung TV we felt we could trust the brand by buying a dishwasher from the company. How wrong can one be. It seems they have no idea how a simple dishwasher works. Darn thing runs for over 2 hours and the dishes dont come out very clean. We have to prewash them which is a real bummer. UNCLEAN stuff collects under the door frame at the bottom of the washer which needs to be wiped off. It was black like mold.This is a box that is supposed to clean and stay clean and it isnt. Id expect the company recall these units as they are not healthy. We paid a lot of money for this poorly designed machine and I am thinking about taking it back to Best buy whom I bought it from. Not their problem as they just carry the brand. .

Same experience as others. French door refrigerator 16 months old, and we are not here 6 months of the yr. Have Home appliance warranty but took a month to get fixed, Samsung parts are backlogged over a month. Icemaker makes 4 cubes then doesn’t work. Samsung refuses to do anything, many CS representative conversations. Would never buy another.

A piece of my Ice maker broke. First it is an awful ice maker. It freezes ice into a boulder. Tried to order a part that broke and they said they dont make it. The beastly machine is only two years old. No one will talk to us at Samsung and the live chat ignores me! Never buy from this firm.

Purchased RF217ACPN Samsung French Door Refrigerator from Best Buy on July 2011. Nice looking model and would have been great if it lived up to its advertising and promises. Little over a year, then after warranty of course, the refrigerator was not working right. Water accumulated in and under crisper bins. Then eventually loud rotating noise which found out later was the cooling fan. For an energy efficient appliance, I now spend 24 hrs defrosting, packing food in coolers, (still lose some foods) every two months. The WORSE refrigerator ever. I tell anyone I see looking at them in a store and hopefully stop them from wasting money. A class action law suit was filed back in 2011, yet they continue to sell these faulty designed refrigerators ripping off American citizens... Why is this still happening? Samsung has the worse customer service so dont waste your time or phone minutes contacting them. I need a new refrigerator but cant afford it..Thank you Samsung for legally ripping me off. Never again!

We purchased the Samsung OTS microwave, Model No. SMH1713S around three years ago. Last month, the fan malfunctioned and will turn on when you open the door. Just last week, the microwave stopped working at all. We (unfortunately) have a Samsung washer and dryer, which has been serviced three times and we are about ready to replace it... Its three years old. We also have a Samsung refrigerator that has been serviced once and a glass-top stove, all purchased around the same time and all with issues! I cant believe how much money we have wasted on this company. They may make good TVs but they need to get out of the appliance business!!!

To make a VERY long story short... Samsung apparently made thousands of filtration parts incorrectly - even their J & J official Parts technician said they were getting hundreds of call about the part not fitting into the Samsung refrigerator system. I have spent over 4 hours in the past several days trying to get some resolve and get this... Samsung agrees the part was made different than the previous part (the one that, ahem, FIT YOUR REFRIGERATOR!), and now we are to PAY someone to come out and change our refrigerator filtration system to fit their defective parts. Now, how will this work? Will they continue to made the poorly manufactured parts to fit the newer filtration system, or will they correct it and then I would again have a problem with the Samsung part fitting into my Samsung refrigerator. Why oh why didnt we go with a GE?!?

I bought my Samsung Dishwasher in 2011. When we had owned it only 13 months (only used 7 months as I stored it until kitchen renovation was complete) my Samsung dishwasher DMT800 broke down the first time. Had to wait a week before I could get anyone to work on it. The plastic tabs on the top rack had broken and fallen into the bottom and the washer arm would not spin. Technician ordered new brackets and installed them, cost $200. Same thing happened with new plastic part. I had my husband take the whole thing apart and clear out the brackets the next time. Now the top arm of the dishwasher will not work nor will the detergent dispenser dump the detergent. Loved my old KitchenAid dishwasher. It was still working perfectly when I gave it away to install matching Samsung appliances. Will never buy Samsung again. Hope you see this before you buy Samsung. Beware.

Anyone who buys a Samsung Fridge is in for a big disappointment. The service is horrible. Weve had a serviceman out to fix the same problem 5 times. The fridge will work for 4 days after repair and then the exact same problem occurs. The staff weve talked with over the phone have been uncooperative, rude, lie after lie. DONT BUY SAMSUNG!!! They are the worst company Ive ever dealt with. From looking at the reviews most people who buy Samsung have the same problems!

Samsung side by side refrigerator/freezer Model#RS265TDRS - Wish I had read reviews before buying this absolute piece of crap!!! Nothing but problems since I bought on 9-09-2013. Constant Ice Build Up Freezing coils in Frig. I believe when I pay my Hard Earned $$$ for A New Appliance it should work properly. Not that They try to sell you an extended warranty plan thats useless anyway. The repair people dont even know what to do. Had 2 different Ones tell me they would not work on them due to poor quality parts & replacement is only guaranteed for 90 days. Right now I have estimate for 544.22 to replace Thermostat cover/evaporator & sensor. I want to contact Samsung directly but all you get is recording. My next move is go to my Local Lowes. Thats where I purchased. & beg for help. This time fridge has been out for 2 weeks while I am deciding what my next move is. Probably Local TV Station for HELP!!!

Warning! My dishwasher broke within a year, under warranty. Its been 10 weeks, six technician visits, 25 hours of phone calls and dozens of emails and I still dont have a functional dishwasher. Plus, one of the technicians uninstalled it and didnt reinstall it, so its not even attached to the counter anymore. In addition to all that, the cycle is nearly 4 hours long! Example of lies I have been told by this disgusting company after they replaced the motherboard, water wall and motor: 1. Once a technician comes out twice, we deem it defective and give you a refund. Its been six times so far. 2. Technician needs to come out three times before we can deem it defective. See above. 3. It doesnt work because you arent running the sanitize feature. Okay, still doesnt work. 4. It doesnt work because you are using regular Cascade pods, not Platinum pods. Okay, still doesnt work. 5. It doesnt work because you are using pods, not liquid detergent. Not according to Cascade, but okay, still doesnt work. 6. It works. I dont remember having you over for dinner and you offering to clean up, Samsung, so how would you know that? It leaks, doesnt even get some dishes wet and doesnt dissolve the detergent, liquid or pod. Model DW80J7550UG. Garbage product from garbage company. Do your research (wish I had) and unless you like to throw away money, stay far away from this company.

I purchased two Samsung appliances (refrigerator and dishwasher) in November of 2015 from Home Depot. I spent almost $5000 on appliances (fridge, dish washer and stove). Small rust spots started to appear several months after I bought the appliances in February (on the dishwasher and in March on the refrigerator). The rust spots kept growing and getting worse. I only used stainless steel cleaner on them. I spent 4 weeks trying to resolve this issue with Home Depot in March and then with Samsung warranty department in April with no luck. I am told that this is a cosmetic issue and is not covered under warranty. This rusting appears that at some point in the near future, it will rust entirely through the front panel. This is an issue with the materials used to produce this product. My two main concerns with their warranty clause regarding the rust issue are as follows:1- Stainless steel should not rust to this extent where the surface has actually become pitted and especially within 5 months of coming from the factory warehouse. This amount of rusting and pitting should never happen to a stainless steel item. I was asked does the appliance still work? Yes? Then it is cosmetic. 2- Stainless steel should not be magnetic. The steel used on these appliances are most likely a ferritic steel that has a high concentration of IRON which would also explain the RUST issue. A magnet can actually stick to the front of these appliances. They are a cheap grade steel.They do not disclose the type of steel used on their products nor do they disclose that the appliance could start rusting the day after you purchase it and it is not covered under warranty. Samsung should disclose this to their customers. If you are going to build appliances with ferritic steel then you need to call them stainless ferritic steel. At least tell your customers who are spending their hard earned money what they are actually buying. That would be the least that you could do. It is deceiving, and dishonest, and defrauding to the customers.I received no help whatsoever from Samsung after calling and trying to get help on the issue for almost 4 weeks. I was simply told that they do not warranty cosmetic issues. I am extremely disappointed with this product, with samsung as a company, with their response to my issues. I have spent hours to try to resolve the issues with little response other than rust is cosmetic and not covered under warranty. They take no responsibility for selling you a cheap rusty piece of junk.

I am so upset with SAMSUNG appliances. We purchased a refrigerator Model #RF28HFEDBSR from them in 2014. It worked fine until months ago when we had Samsungs provider One Stop Appliance come and fix it. $330 and a 90 day warranty. At 120 days the same problem occurred so we called the Geek Squad because we purchased it at Best Buy. They came and fixed the exact same problem for another $330. Now we are again about 20 days out of the 90 day warranty and Samsung WONT DO ANYTHING!!Its ridiculous that we have to pay for the same issue to be fixed over and over again. They are supposed to have such good customer service but we are certainly not feeling it. They told me twice they would help but they would charge us AGAIN to fix the same problem for a THIRD time!! Why do they get high ratings??? I dont understand it. STAY AWAY FROM SAMSUNG APPLIANCES!! BAD CUSTOMER SERVICE. Please share! Thanks.

After 6 months of use, the finish on the stove grates is flaking off. Never seen this happen before, even on gas ranges several years old. Wish we had read others reviews on this site before purchasing.

This Samsung Dishwasher model DMT300RFW never worked properly. Purchased in 2011, used less than 15 times during 4 years because made dishes dirtier instead of cleaner by spitting dark grease over them. Adjusted hot water temp as suggested, no improvement. This past year, stopped working. Grinding sound when turned on. Appliance repair person said problem was connected to the drainage pump with estimated cost of $200-250 to repair. Since the DW cost slightly over $300 on sale at Best Buy (tho my Worst Buy, ever--now I know why it was marked down to such a great sale price) I opted not to have it repaired. I couldnt even find anyone to take this almost new DW for free. Unfortunately, I still own a Samsung microwave & stove. (The repair guy cautioned me about boiling large pots of water on the stovetop under the microwave because rising steam is the major cause of the electronics of the microwave keypad ceasing to function.)What a major mistake not taking time to first research reviews, being swayed by great sale prices & a supposedly dependable name in technology. Samsungs technology expertise does not transfer over to their appliances. Also beware that some Kenmore appliances are now Samsung made. Ive just purchased a new GE DW from a small, been around for decades, reputable dealer because GE still has a good reputation. I will from now on stay clear of Samsung, or any brand, such as Kenmore, which may be Samsung in disguise.

Well from all the other reviews, I guess theres no need in calling Samsung customer service. I have the same problem. Came home and fridge was warm inside. It was purchased in Sept. 2013. Guess Im just gonna purchase something else. Instead of, giving my money to repair men for no good reason. Just to have the same problem down the road. I purchased fridge, microwave, and a dishwasher. Hope the other two work for a while longer!!! LOL. Anyway if you read this before purchase, DONT BUY SAMSUNG!! Good luck to you!

Top rack not getting clean even though dishwasher is fairly new. Disassembled the whole thing and had repair guy in who was clueless as to how to fix it. So frustrating. If anyone knows how to fix it, pls let me know.

Within a few months of our 5-year warranty ending the french door style fridge started to freeze up in the back, causing the fan to stop working properly and the fridge to stop cooling. I found this news article in which they discovered that this is happening to thousands of other people, and Samsung refuses to do a recall. ** There is also a class-action law-suit regarding this matter.I contacted Samsung, and they refused to repair the fridge without me paying for the parts and labor out of my own pocket. I am appalled by them as a company and cannot believe that they would treat their customers so poorly. I will not ever purchase a Samsung product again. I also own a Samsung stove that had a faulty part that melted all the wiring in the back and, according to the technician who fixed it, could have burned my house down while we were sleeping.

Samsung range ne59j7630ss. The hot surface indicator light on my Samsung range stays on all of the time, even after many hours of not using the range and its cool to touch. I just recently replaced a regulator myself costing $75 as the ON light indicator was not going off and second burner was not turning on. The unit is just 2 year old and each part is costly to be replaced. Dont buy the SAMSUNG Electric range at all.

Samsung dishwasher model DMT400 stainless steel inside and out. Had for 2 yrs & 3 months. Kept stopping. Code stated it was a water problem. Nace came 4 times, replaced 3 parts. Later stated they could not fix my dishwasher. The dishwasher looks good but it is worthless. I called Lowes, they say sorry you didnt buy the extended warranty. I called Samsung, they said sorry, it is your problem. My book states there is a Samsung 5 yr warranty on the circuit board. How disappointing. I just bought a new refrigerator 3 months ago. It is a Samsung. I hope it doesnt let me down. I will never buy a Samsung product again. There is not one local to fix these appliances. I just had to buy another dishwasher and it is not a Samsung.

All I can say is that I wish I had read reviews on Samsung refrigerators before I purchased mine. Ive owned Samsung TVs and smart phones that are all exceptional and I thought the same would be true with Samsung appliances but I was dead wrong. Brand new refrigerator model # RF263BEAESG - only 6 months old - started leaking water out of the left side top where electrical wires are coming out of the top of refrigerator. Contacted Samsung. They created a repair ticket. After five days and no one showed up I called the service company only to go to voice mail. Call Samsung back and they give the service ticket to another service company... same thing 2nd time - service company wouldnt come to my house. After three weeks into the ordeal, Samsung said they would refund the purchase price of my refrigerator.To get my money back I had to provide the original sales receipt, sign a contract saying I would dispose of the old refrigerator and not continue to use it, send the labels inside the refrigerator to Samsung showing model & serial # and cut the electrical cord. After complying with Samsungs request I then get an email two weeks later saying they dont have the serial # and we cannot move forward even though they had the serial # from my initial call for service. After several days of fighting this battle I get a call from Samsung saying they found the serial # but before they can process the claim now I need to go out and purchase a new refrigerator and show them the receipt for the new purchase. In addition, I need to show them a receipt from a haul away company that disposed of my refrigerator with the leaking ice maker.Refrigerator was purchased from Home Depot. I have contacted the manager of the particular Home Depot store but so far they havent offered much help. I Home Depot manager that given my experience and experiences Ive read about from other consumers that if I were him I will completely discontinue selling Samsung appliances. Ive owned many appliances over my 72 year life span and NEVER have I EVER experienced such an horrific experience. Given the runaround Ive received from Samsung I doubt very seriously Ill ever receive a refund for my refrigerator. Stay away from Samsung appliances, particularly their refrigerators.

STAY CLEAR. We replaced all of our kitchen appliances in 2014 with Samsung products including a fridge, stove, dishwasher, and microwave. This has turned out to be an expensive mistake. The 1 year warranty covered the first year of problems. Since then we have had to spend hundreds of dollars to keep them running.

I purchased the following Samsung appliances: Refrigerator, washer, dryer and Microwave. I must tell you they all suck. I will never purchase another Samsung appliance or anything else they manufacture. They know there were problems and have done nothing. There should have been a recall, but overall they will lose business to those of us who will never purchase them again. Samsung Sucks.

We have had this Samsung electric range for a year and a half (so outside of warranty, of course!) and when heating oven, there is a strong electrical burning smell coming from behind the unit. It doesnt happen if only using stove. Samsung have offered no solution except for ME to pay THEIR repair service $99 for house call, $50 for diagnostic and then pay hourly rate for labor and parts. They offered to pay for parts, but I dont want anything more to do with Samsung products. They are terrible. I wonder if it is even fixable.

We bought the better microwave but as far as operation it is more difficult to use setting time and temperature and turning on are not like the usual microwaves. Sometimes when you punch the buttons they do not respond and you have to go thru the whole process again and hope it functions. Would not recommend.

We purchased a Samsung RF197ACBP French Door Refrigerator from Best Buy in August 2013 after considerable research. We bought it because it was one of the rare 19 models that would fit into our cabinet-depth space, and because of what seemed like a good general reputation. Wish wed checked here! The door handles of this black refrigerator have had paint scratching off since the beginning. Best Buy replaced them the first week, but theyve continued to scratch and ding. A week ago, we couldnt open the left vegetable drawer. Discovered it had become stuck in place by a half-inch of solid, clear ice underneath. After eliminating all other possible sources of leakage (and note, we did not install the ice maker, so theres no water being piped to the refrigerator), we discovered a vent hole on the back panel that appears to be dripping small amounts of water. Now weve read how common a problem this is, and of course our fridge is out of warranty, and we are left to deal with it. This is corporate fraud of the most disgusting kind. To think that this expensive, ill-designed piece of junk replaced a 40-year-old Amana that never once failed us makes me despair of American and global business. Well try the self-help options - and maybe a local repair call - but I wont pay a dime for Samsung or Best Buy service.

Samsung Warranty Service. Replaced all my kitchen appliances with Samsung a few months ago. Happy with them generally but fridge/freezer suddenly stopped cooling. Samsung Call Center has dispatched the ticket to 3 different Authorized Warranty Service Centers over two days. All Service Centers have declined as they say they cannot repair Compressor/Sealed Unit as they are. I forced the Call Center to escalate to their dispatch center which then tried to send another service provider who declined to come as they were not qualified or equipped to do the work. Two days without a TV is manageable. Two days without a fridge is not. I had to buy a new freezer to save my frozen meat and food. Needless to say, Freezer is not a Samsung. Still have not reached anyone at Samsung who can make a decision. Thanks for the Melty Mess in my new kitchen, Samsung.

Purchased a new Samsung refrigerator when we purchased our home in 2011. Continued issues with the lights in the door. When you get ice, its almost impossible to stop it from spilling on the floor. Will never purchase Samsung again.

I bought a Samsung refrigerator RS263TDR from my local Lowes store. About 18 moths later ice would collect on the back wall & water at the bottom of the fridge department. I called Samsung customer service and they advised me to go to a local certified Samsung repair shop. After the first year, Samsung customer service told me that these parts are not under warranty, repair cost $275.00. Just a few months later the ice maker was defective and water level was out of adjustment and too much water would overflow over the existing ice cubes. The ice cubes would become just one big block of ice and a sensor was dangling in the ice maker area. So we shut the ice maker off. A few months later the entire refrigerator shut down and we could not restart it again. Samsung technician told us that the main electronic motherboard is burnt and this is a major part and shall be covered for at least 5 years. In my disbelieve Samsung does not cover it after just one year. It is not worth it to repair this unit again! Parts and labor over $850. I had to replace my Samsung side by side refrigerator RS263TDR just after 3 1/2 years!!!

This Samsung Model RF26XAEWP refrigerator is 5 years old and has a constant problem with noise. The compressor was replaced after 1.5 years and the problem still continues. Ice always builds up on the back of the refrigerator, water collects at the bottom under the veggie drawers and the cycle continues. Ive added an extended service contract on this refrigerator and gets looked at now every three months with the same problem. I just spent 6 hours defrosting this self defrosting refrigerator and got 8 cups of water out of it. No water leaking, just ice build up. After it was completely defrosted I plugged it back in and the noise continues. It will do this until the repairman shows and then it will stop. Samsung cannot make good refrigerators or repair them. Waste of money.

A small plastic bracket that supports the upper ice maker in my french door refrigerator (RF 323TEDBSR) broke. I have spent more than two months with Samsungs official parts department, J & J International, Inc. trying to obtain the part. Initially they told me that the part I needed was the assembly case and auger motor. I couldnt believe it but they swore it was an integrated part. I ordered it to the tune of $175. When it arrived I took it out and it was immediately clear that it was the wrong part. So I called and received a Return Authorization number. I was told that I would receive a shipping label by email. After a week, I called again and was told that it hadnt come to me because they only make these labels up on Wednesdays! I was instructed to wait a few more days. I did, no label. I called again and was told that they had misspelled my email address and would send it again within the hour. I waited two days and contacted on-line customer service. They also told me that my email was misspelled (what, again?) that they had spelled office with two Is instead of two fs. Customer service told me that they had alerted the proper person to the problem. When I asked for that persons information, I was told that it doesnt speak to the public. Nice!Oh, the reason they authorized the return is that the bracket, which is held in place by three small screws is a non-serviceable part because it was installed before the case was foamed in for insulation. They might as well have told me that there was no such part in my refrigerator. They think that they can give you an stupid excuse. Actually, it is a piece of plastic, the size of my hand, that weighs about two ounces. Worth two dollars at most but Id gladly pay $20 because, without it, I have no upper ice maker. I have been in touch with Samsungs Executive Offices to no avail. A company that doesnt support its own products should be forced out of business. I bought this refrigerator from Lowes. I think they should consider the effect on their customers by continuing to advertise and sell this garbage. No more for me.

Samsung is not what it used to be! Junk! And they refuse to do recalls on their items. Mostly refrigerators! Especially the ice makers! Garbage! Dont take my word. Just go to YouTube - put in your model number!! Over 3 grand later!! ** Samsung! Time to move on!

We purchased our freezer on the bottom refrigerator on April 2013. In November 2014, we noticed hairline cracks beginning in the door bins. By January, one bin lost its front and cracked almost the whole way across. Also, having cleaned it out after the New Year, we noticed cracks in two more bins. Now my call to customer service, Maam, do you consider this normal wear and tear? WHAT! 19 months old means cracked and broken shelving. Well we can send you to customer service. He thought it would be a good idea if I purchased the 3 bins from parts he will give me the number. NO I would not like to purchase new bins every 19 months. Well we will give you a ONE-TIME-only replacement. Oh yeah, the same exact bins. They have NOT been revamped, they never heard of this problem before. DO NOT PURCHASE SAMSUNG.

Its a great fridge and I would highly recommend Samsung. We have the two door side by side. Next fridge will be three door with bottom freezer. We have never had an issue with our fridge and thats the main reason we like it.

The vegetable drawer on the left side kept on freezing over. I had two visits from the repair technician. On his final visit after constantly calling the repair department and following all of their instructions, he came to the conclusion that the fridge was not repairable. Samsung said since it was out of the manufacturer’s warranty. They would give me a prorated refund. Sound like I should be satisfied right? The only thing is that before I can get any money I have to cut the cord and send it in. With a family of 8 what am I supposed to do until then?! I find their policies heartless and immoral.

Bought all new appliances Samsung post flood 2011, installed 11/11. Dishwasher brackets break off after 2 years and ruined the pump. And gas slide in convection oven ignitor switch was replaced twice in 7 month period of time. Paid lots of money for these appliances and their junk and I had to replace them. Poor products and Ill advise anyone who will listen not to buy them. I bought an extended warranty from Best Buy for 2 years and mine was finished when this happened. Many consumers do not have money to go out and replace these high end appliances after 4 or 5 years of use.

I bought a Samsung over-the-range microwave (model SMH9187W/XA) in March 2010. It began beeping and giving the SE error message. Without an extended warranty, we will have to pay parts and labor for a 2-year-old appliance. No more Samsungs for us!

FTQ307NWGX/XAC Kitchen Range - The range power board blew up with such force that the fuse totally disintegrated and it scored the top of the range. (see pictures) Their tech said that the range was unrepairable given that metal fragments went throughout the range and that it should not be plugged back in. After 4 weeks of delays and games here is a quote from them: Please be advised that the OOP (Office Of President), our exchange team is now outsourcing a replacement of an equivalent model. Sorry for any inconvenience in regards to the issue, but we are trying to expedite the solution. Feel free to email me if you have any questions.Since this email, they have backtracked and withdrawn their offer and decided instead to offer me a $475 refund as a courtesy. I keep trying to remind them that their range BLEW UP and their tech said with us unsafe and should not be plugged in. Before I knew what Had happened and while I was still using the right side of the stove, the stove burned a pot while it read H on the range. The element was off and look at the pictures for what it did. Little wonder that my wife is afraid of the range. I am angry that being elevated to the office of the president has done nothing but add in additional delays and inaction. I am 4 weeks and counting. I have lodged a BBB complaint and I will pursue this elsewhere. How can a company tell you it will replace your range and then go back on its own word?

We purchased this Samsung French Door Refrigerator RF26VABWP in July of 2009 because we thought it was a superior product. Wrong! It was fine until March of this year and then to the tune of $200 we had to have the repairman defrost the fan, etc. because it was so noisy. And then I discovered the water was leaking inside the refrigerator under the crisper trays. We thought the problem was solved until May of this year when we discovered ice forming under the crisper trays. Another service call to the tune of $200. And then in July, I discovered a repeat of the same problem. Previously when I called Samsung, I was told that if it happened again, they would do something. After 10 calls and faxing information twice, I was told that nothing could be done and that refrigerators only lasted 5 to 9 years anyway. I doubt they would want to pay $200 every three months to keep their refrigerator running properly and I also doubt that they replace their own refrigerator that often. Every time you call, you have to give the model number, your name and phone number and then be referred to the executive customer service and repeat the same information. Usually there isnt a supervisor that you can talk to and so you have to call back again and go through the entire thing again. My opinion is that if you have to do this enough times, you finally give up and go away! What a poor recommendation for a company so well known!

We purchased a refrigerator from Samsung in late June at Lowes. From the moment it was set up, its ice bin and chute have frosted over. I called and Samsung sent us new parts after refusing to set up a service call even though I told them the ice maker was not the problem. After the new ice maker didnt fix the problem, I called again. A service call was set up and we needed a new trap door for the ice maker/water dispenser. That took two service calls and three weeks. Now, the water dispenser leaks out of the area behind the ice maker dispenser and the lights on the display panel are starting to not work.We got a phone call last week from Samsung to ask us how the service call went. I told the person on the phone it still wasnt fixed and she replied that we could exchange or return the fridge. She said Samsung would call Lowes and get it taken care of and we would hear from Lowes in 2-3 business days. I waited several days and didnt hear anything. So I called Lowes, who has not heard from Samsung. So I called Samsung only to be told that the fridge could not be returned or exchanged and we would have to have another service call. This is ridiculous. The fridge is breaking, one thing after another, and I cannot get anyone to help us return it.

I bought a Samsung stove - cost over $1000 for dual ovens (when the slide in partition is used). It has always been ridiculously slow to reach cooking temperature - I have long since given up and just throw the food in and hope for the best. Its usually about 10 minutes to reach 350 degrees. The real problem started when I was broiling toast - happily I was watching it so when the back of stove caught fire I was there to shut everything down and hit the breaker. A huge circuit board caught fire and melted and destroyed all the wiring too. I waited weeks for a technician who charged me $260 (through Samsungs site) and it worked again, but constantly makes clicking noises. The tech said this was normal!!! (It was clicking while he there.) I guess he thinks Im stupid! Now the convection fan comes on without turning on the convection side and keeps running with the door is open. WHAT A PIECE OF JUNK!!! Good chance that my house would burned. SHAME ON SAMSUNG. Theyve ignored the fire issue for years.

Bought a Samsung Sodastream French door Refrigerator. I bought it June 2014. Dealing with Samsung is a nightmare. They have a call center in Honduras. They have a executive complaint department that is useless and rude. My ice maker had problems. It is in the fridge not freezer. Two service companies came out and said I would have to turn off fridge for two days. This happened April 2015. Still not fixed. It does not make cubes only crushed ice. The ice bucket is frozen and cant get open. It makes a horrible noise when you try to get ice. I have spent almost 100 hours on phone with Samsung. Some of the rudest people I have ever dealt with. This problem occurred in month 10 of purchase. Now Samsung told me one year warranty up, cant fix. Im going to court over this. $3500 for this. I live in Ma and we have a consumer protection here. We can give a 30 day demand letter then go to court. Dont buy Samsung. Service is nonexistent and reps are rude and not very smart. Never again. Im done bunch of morons for customer support.

I bought this refrigerator/freezer, Model # RF26XAEPN43FE4BZ100091T, in latter part of March or early April 2010. The refrigerator stopped cooling on Thanksgiving evening. I had to rent a refrigerator to store all of my leftover food. Plus the other items I had in the refrigerator. It was under warranty. The repairman didnt come until the next week. It was frozen in the back. It was repaired and two other times the same thing happened. When the warranty ran out, I gave up on having it fixed. It began to freeze all of vegetables and fruits. Also, anything liquid. I called Samsung Tuesday 5/02/2017. I was told that I would have to have a technician come out and assess the problem. I called again on 5/03/2017. Silly me I thought that they were going to cover the $125.00 for the tech. I proceeded to question the person that I was talking to. He kept putting me on hold, because he could not answer my questions.I finally asked if I could send a letter or speak to someone who could authorize payment for the tech and the repairs. I was told that my appliance was out of warranty. I already knew that. The phone person told me someone higher up will contact me. The odds of that happening are less than one out of a trillion. My icemaker does not work. The door freezes; I stopped messing with it. I just wanted to vent my frustration, so now I have. I will never buy another Samsung product. I have been unable to locate my receipt; I bought the product at Lowes in Newport News, VA.

I really enjoyed my Samsung except I do believe that part of my issue is its a side-by-side with a French door and I dont have that much room on the side by side part. The freezer down below works great and the extra drawer I love. One big issue Ive had is with the ice maker. It does not seem to make ice well and when it does make ice theyre small.

My new stove was not working as it should. It took way too long to heat up to the correct temperature and the oven beeps that the correct temperature is reached when it isnt even half way there. Samsung sent one of their tech guys to repair it instead of replacing it. As the tech said he had fixed the problem Samsung now refuse to do anything about it. My stove is just one month old!

We purchased a set of Samsung appliances three years ago. One year ago the computer board of the dishwasher broke. We had to replace the entire dishwasher - after only two years. At less than three years, the handle broke off the microwave. AND the refrigerator quit working. The fan and thermostat had to be replaced for a cost of over $350. This is all in less than three years! It is almost more than all the appliance repair we have had to have in the last 40 years.

I purchased a real nice looking Samsung fridge on 4/4/14 to be exact and on 4/12/18 the compressor went out on the Fridge portion of the refrigerator. The freezer and ice maker are still working. The fridge is under warranty for 5 yrs. Samsung makes you deal with their claims dept for everything or you will void the warranty. I have called not kidding over 20 times and every time someone different and having to start all over again. Finally after a week and a half I get a Samsung repairman out that tells me the repair is too expensive and Samsung is gonna either replace my fridge or give me a refund.WELL after all the issues with dealing with them I WILL NEVER EVER BUY A SAMSUNG ANYTHING. Once I told them I wanted a refund, they have given me nothing but the run around. My refund is $3333.46. I been sent to their claims specialty dept. For nothing but lies!!! The fridge I bought has the front door electrical panel water dispenser. Its 4 doors, bottom half could be fridge space if you don’t need freezer. The freezer can convert to fridge. I was at Best Buy yesterday and saw someone in the process of buying that same fridge and I wanted to yell out to them DON’T DO IT!!!

Samsung fridge SR320MLS purchased 3 years ago at Noel Leeming Manukau, NZ. But after a year and a half I found out its left and right both inner shell hook for vege bin is broken at small coin size and Samsung has replaced it to new one, it was smooth and good. But a year and a half now from replacement,exactly same place of left and right inner shell is broken at small coin size but this time Samsung service NZ, they wants to stick some patch on both side of broken inner shell. Imagine about it Ive paid $1,134 for good look stainless fridge for good fresh stuff for my kitchen but do I have to use broken shell fridge with ugly patch because of Ive choose weak and wrong product, that seems like a manufacturing fault? Are you happy at all? Of course not!Therefore I asked them for replace it to another right stronger model with extra payment but they didnt allow it for 2, 3 times so Ive required for talk with NZ general service manager for and she called me for 2 times but unfortunately my battery was flat and I was at outside so again Ive let them know good time to contact with me but neither G.S didnt contact me nor Im able to speak with her through call center. It was 3 months ago until now they did resolve my claim and G.S never contact to me. How many times do I have to contact to service center??? Because of they are wrong product totally it was more than 5 times. Now Im very sick for Samsungs after service. Please tell me something, what shall I do?

We bought the model # DMT400RHW about 4 years ago. It has no buttons on the front. Just touch sensitive ones on top. Anyways we were so excited to have this dishwasher, I have two little kids (4 & 2) and they wouldnt be able to get into it, etc... However, my family and kids started getting sick a lot more than normal. I took my kids to a homeopathic doctor and discovered my son has an extreme issue with mold and allergies. He was allergic to penicillin, etc... Well, we also noticed the dishwasher didnt smell quite right after using it and couldnt figure out what the deal was. It looked clean inside. I bought dishwasher cleaners and ran those through it. It still smelled. Everyone kept asking us if we had mold in our house that might be making us sick. I scoured the house and could find nothing.Then, I was emptying the dishwasher a couple weeks ago and noticed that there was a bit of black stuff at the bottom of the front door coming out from under the seal. I got a paper towel and when I ran it under the seal and it came away black with mold and smelled like vomit. All this time Ive been washing dishes with that junk! No wonder my family has been so sick! I called the company customer service and they said theyve never had this problem with any of their models ever. I find that hard to believe!My husband says its a faulty design. I agree. If the seal was flush to the door no food and water could get trapped under it. Samsung said I just need to keep cleaning it with vinegar or bleach. Im sorry, but Ive never had to wipe out a dishwasher after every time I use it and I think thats ridiculous! I also dont like the fact that I cannot just do a rinse and dry cycle on this. You have to run it through fully every time. Needless to say we will not ever buy another Samsung again. Their customer service was terrible, even when I talked to a manager. Im over it already and now Im stuck with this faulty dishwasher.:(

It just started showing SE code; my Samsung microwave was purchased in 12-2009. I looked on other peoples sites and a YouTube video to fix. I hope it works. I will contact Samsung to get replacement if it does not.

Ever since I got the Samsung dishwasher its been a complete nightmare. The dishes dont clean well at all. My old dishwasher that is over 15 years old that cleans way better. It sucks completely. I called in and all they did is a reboot. It didnt do nothing at all. It still kept cleaning terribly. Then a couple weeks later it stopped working and start making weird sounds. I put in a request to have them look at it since I was still underneath the one-year warranty and they said I would give a call back in 24 hours. I never heard anything for about 72 hours and when I call back to find out why I have not got a call they said somebody cancelled my order? Wow. I was so pissed off. Ive been waiting this whole time to find out that some rep has cancel my order. Then they told me that I can call the number if Id like but I still have to wait another 24 hours for someone to call me again. Its been a nightmare. I doubt theyre going to do anything because its been already a terrible experience.

The machine quit working after seven months. Never really fell in love with the thing. First, the racks are awkward. They look nice in the store but you cant stack dishes in them very well. Next, the wheels pop off the rack when you slid it in or out like the designer had been fired from the Lego factory. Next, the depth of the unit is not a standard depth. It sticks out into the kitchen just enough that when you lean against the counter, you hit the buttons on the front of the machine turn it on or off, or changing the settings. Next, the soap dispenser wasnt designed right because if you put pot or a pitcher too close, the front edge, it doesnt open. Then you have to wait another three hours for clean dishes. Finally and the biggest one is that it must have cheap components. It just died. After the repairman looked at it, he said it could be the control circuit or it could be drain motor. Really? Because when you think about it or if you have ever checked one of these out mechanically, there are only three parts that can break down. He mention two of them. On the other hand, this is the perfect machine if you: 1) Like doing dishes my hand. You can even use the dishwasher racks to dry them on, if you dont mind the two cent wheels that pop off; 2) If you have so much kitchen space you dont mind sacrificing 20 cubic feet for a giant unmovable paperweight; 3) The repair person is good friend you want to send business to until the warranty runs out; 4) You have several hundred dollars that you want to either give to the Occupy cause (heads) or the 1%ers (tails) and tails won and you dont know how else to give it them; 5) You have in-laws that constantly come over and want to get rid of them by making them eat off dirty dishes; 6) You love the stench of stagnant water that develops while you wait for repairs. My old dishwasher was in the house when I bought it 14 years ago. Who knew that the old clunky Roper was good and brand new Samsung was garbage? There are only about three functional parts to a dishwasher: pump in, pump out and a control unit. All three can be easily manufactured to function for 20 years. You have to really try to make something that will go out in less than four years. In other words, your Samsung is designed to fall apart in about 36 months. Following a normal curve, some us end up with the ones that die in less than a year and other will get a machine that last 48 months. I have canned goods in my cupboard that lasted longer than my dishwasher! Something should be done. I know this is long winded, but what else do I have to do while I am again waiting of the repairman to call?

It only takes one bad experience. With that said I will never ever buy another Samsung product again after this last experience. For the last two weeks Ive been dealing with Samsung and the most awful, horrible, unprofessional customer service in 2015. They refuse to just take care of a customer as a priority. My $3600 refrigerator that is less than two years old and all I get is Maam we will get back to you. Maam you will have to wait 24 to 48 hours. Maam you will have to wait 24 to 72 hours. Maam its being processed now. No maam you cannot speak to supervisor. I heard what you said maam. I will not let you speak to supervisor!! Oh and Maam you will just have to wait for your refund. We dont know when that will be. Most disgusted by the Samsung Company.

The fan in the refrigerator made a horrible noise. The ice maker stopped working within 2 years. Once we turned it off there was a lot of moisture in the fridge. The back inside had chunks of ice. The temperature was about 52. We threw out food often. To get this fixed would have cost too much money. Samsung does not stand behind this. We paid over $3,000 and, after 5 years, just bought a different refrigerator. We are so happy to have safe food now. And ice!

I bought both appliance about 1 a day half year ago from Home Depot. I found the dishwasher tends to clean dishes well. Started last week, the refrigerator (rf263beaesr) started to have problem - the refrigerator was too cold. I unplugged it and waited for half day, and plugged it back. I found water was leaking from the water filter area. I found the water reservoir was broken. The refrigerator still way too cold, everything was frozen in refrigerator. My impression is that Samsung makes good-looking products, but the quality is really not up to the par. Ill not buy Samsung products for a long time.

1 French door and freezer drawer developed rust bubbles under paint. Samsung said it was a cosmetic issue and not a warranty issue.

The Grates on my Samsung stove have rubber mounts that hold them in place. Once the grates heat up the rubber mounts fall off, Now it’s dangerous because the grates slide all around. The grates were replaced by Samsung but in a short time the rubber mounts fell out again. Now it’s over year old... it’s a manufacture defect. Rubber and metal don’t work with heat. We can’t use our stove the way it is, Now what??? I would not recommend this stove to anyone.

Bought my glass top stove the beginning of this year. Sat a pot 1/3 full of water on top of it and the glass top just broke. Called Samsung. They immediately said its physical damage and it is not covered under warranty. I tried explain that we didnt drop or intentionally break it - customer service just says its not covered. Bought this for $700 and 10 months later its a piece of garbage!!

I purchased model NE59J7850WS/AA. It was not heating properly and I called to have it serviced. When the service tech came out he stated that they had several problems with this unit and thats just the way it was. He didnt even have a thermometer with him to check if the oven was heating properly. After using my own thermometer he made a few calls and replaced the entire board in the back. Its working better but does not heat evenly. The newest issue is that the glass top is really hard to keep clean. Ive had glass top stoves before and never had a problem like this. We called service and was told if it isnt a manufacturer defect we would have to pay for the service call. I think the most insulting thing was she was trying to tell us we didnt know how to clean the cooktop. I will never purchase another Samsung product. I dont believe they are a quality product.

When I purchased my Samsung refrigerator, at the time was the number 1 rated refrigerator of its type. From early on, I had started having troubles with the lower ice maker plastic parts breaking off. The service tech said that this was a common problem. Later we started having issues with the upper unit not cooling. Again I had a service tech come out only to tell me that the Twin Cool Plus system is another common problem. I was told to empty my refrigerator and turn it off for 24-48 hours to allow the unit to defrost. Or I could use a blow dryer and try to speed up the process. Is this what it has come to?? I called on several occasions to discuss what they would do to solve the Twin Cool Plus problem, and all they wanted to do is to send another service tech at my expense to look at the refrigerator. Nothing ever gets resolved, nor do they seem to care.

I bought this fridge a few years back. The icemaker has frozen up since I bought it. Have to constantly dethaw it. Very frustrating for a icemaker to do this. Paid a lot of money for this fridge. Very disappointed.

This Samsung twin cooling plus is the worst refrigerator ever! Every 5-6 months you have to shut down and defrost it, it freezes up like the refrigerators did back in the 50s! You have to take the whole back of the refrigerator apart to get the coil to defrost which is about 8-10hrs of defrosting! I would never recommend spending 1800.00 for this piece of garbage! They tell me that it is a common problem but offer no fixes! You think for the money spent they would help! But NO.

RF217ACPN - Purchased this item in August 2013. Same issues here: vegetable bins and bottom of refrigerator fill up with water. Finally in Feb. 2015 (after weve spent hours on the phone, defrosting the unit, etc) Samsung granted a one-time warranty extension where they would replace that back part (where the issue is) if we paid the labor costs of their authorized repair service center. Still seemed unfair that we had to pay anything, but we were tired of dealing with it so went ahead. Im sure no one will be surprised to learn that here we are - 4 months later - with vegetable drawers full of water again. Samsung completely useless (again) on the phone, even getting upset that we called it a design flaw. I havent been in the appliance department of any store recently, but they should all be ashamed if they continue to push this product on consumers.

Never seen any dishwasher with short life; after 3 years the bottom door leak water when the pump run. Now I remember why the sale rep told me not to buy any Samsung appliances. I got almost everything in my house are Samsung, they look nice. However, I remember the refrigerator failed a last years ago, then the dishwasher. Search for leaking Samsung dishwasher, and never seen so many complaints to leaking door dishwasher. THIS WILL BE MY LAST TIME BUYING ANYTHING SAMSUNG PERIOD.

We bought our 4-door Samsung refrigerator model # RF428 from Sears in Feb 2013. Feb 2014, it started leaking water. It was so bad that we had to have towels around the fridge and change them a couple times a day. Scheduled the repair service, however, the repairman couldnt figure out what the problem was. They called Samsung and they have a problem with these models with the water filter housing unit. He ordered the part and scheduled another service call to install the part a week later. In the meantime, my floor is completely ruined from all the water leakage. It will have to be torn up and completely redone.

Unit is only 4 years old, and makes a loud ticking sound. The ticking noise stops when you open one of the doors to the unit. It sounds like a fan blade contacting something when the fan is engaged during a cooling cycle. We dont keep the temp below 40 degrees in the fridge, so I dont think its ice build up...

The dishwasher spontaneously started beeping and flashing LE code. Drain motor runs for about 10 mins, then shuts off but the LE code continues to blink. The manual says to turn off the circuit breaker and call for service. Ill call on Monday and see what they say. I read on this site that others are having the same issue.

We bought a Samsung 4 door refrigerator. It stopped cooling and when the repair man came to fix it, Samsung tech service stated it was unrepairable. They stated that your refrigerator was defective. We were told to contact customer service and have sent in the required information 5 times. They keep cancelling our tickets and giving us the run around. Very poor product and worst customer service.

I have owned my Samsung refrigerator for over 10 years and it still works as good as it did when I first bought it. Initially, I was reluctant to buy the fridge due to the over $2,000.00 price tag; but, I went ahead and bought it. I am so happy that I did; my family and I love it, and if ever comes the time where we have to purchase a new one, Samsung will be the brand we purchase. Samsung forever!

Model RF217ACBP/XAA - The refrigerator began leaking water into the vegetable bins when the refrigerator was less than 3 years old. Frost is melted and drips into a trough and then is supposed to run down a tube to be evaporated. Unfortunately, the water in the trough began to freeze and eventually began draining into the vegetable drawers. I spent four hours defrosting the refrigerator but after two weeks, water began to drain into the vegetable drawer again.I called Samsung and was told that for nearly $400 I could buy coverage for repairs that would be good for one year. That would be on top of the $1421 I paid for the unit less than 3 years ago. I declined. Now we have to avoid using the vegetable bins or purchase racks so food will remain above the water until we can afford to purchase a new refrigerator. I am retired and my wife works less than 40 hours per week. In the past few weeks the paint began to come off of the two door handles. Now the refrigerator doesnt look very new or nice.

I bought a new Samsung fridge, in April 2011. The door would not close properly, which is my fault. I Installed one of the shelves wrong. In November, 2011, just before Thanksgiving, the food side quit working, spoiling food and milk. I called Sears for repairs, about 5 times, getting the run around each time. Finally, the tech came out, diagnosed the problem, ordered parts, and rescheduled an appointment to repair the fridge. Thats when the problems started. Now, I was told a week later, there were no parts available until December 6th. I raised all kinds of hell with Sears. Finally, I managed to push the right buttons and got the Sears Corporate Offices. I am picking up a new refrigerator today at the store in Pensacola, Fl. It will definitely not be a Samsung. It took about 10 very harassing phone calls, for me to finally get some service. The number to call is 888-266-4043, ext 72. Speak to Sheleatha, she is very helpful.Hopefully, I will be getting a new refrigerator, when I take the letter from the corporate offices to the local store. Will they cooperate? **, I dont know, well see. I have the letter from the corporate offices requesting the local store to replace my refrigerator.

I bought the Samsung French Doors/Bottom Freezer in June 13, 2011 (Model RF266AEPN/XAA). The first repair came in December 2011. Control panel was iced. The refrigerator was not cooling. In fact, temperature control showed 68 degrees! Then there was the issue of the freezer door. You had to forcefully open it, as though the side rails that supported the freezer seem to lock, preventing the door to open. Then once opened, it had to be forcefully closed. Now, its happening again. Refrigerator is losing its cool. It just so happened that I kept the old Amana in the garage. Ive had to transfer the items from the Samsung to the Amana. I called BrandsMart USA on Friday, March 16, 2012, where it was purchased since it is still under warranty. They set up for someone to contact me on Monday, March 19, 2012. I am going to look into whether I can return it to BrandsMart USA. The first time it was repaired, the Samsung repairman said they were having issues with these refrigerators. I am going to check with my legal plan to see what can be done. I will not purchase a Samsung anything again.

The first time I used the self cleaning choice on my oven it burned out the thermometer and possibly the fan and we cannot open the oven door. It is just over a year old and very seldom have we used the oven.

No matter what we have done, it sounds like this fridge is an airplane taking off in our kitchen. It is embarrassing. We just changed the filter, again, and ran 3 gallons of water, and it still sounds horrible. I would not buy this again. This fridge is about a year old and has done this since day one. It is a French door, and other than this I love the appliance. It sounds all time of the day and night whenever the ice maker fills or you try to fill a glass of water. Called company, the last thing the rep told me was to move it away from the way. I told her if that was all she could come up with it was pitiful.

This dishwasher ripped a hole in my new vinyl floor when I slid it under the counter. Now I have to replace the floor. It requires an extra long water line if the sink is on the right side of the dishwasher. The tabs wouldnt break off the clips to secure it under the counter. No consideration was given to installation.

We brought a Samsung 4 doors black stainless steel refrigerator in the Fall of 2016. Three months ago refrigerator and freezer stopped working. First was the compressor. They changed it. The refrigerator did not work! They founded leak in the sealed system. It was fixed. Now two months later the freezer not working again. Never again SAMSUNG!!!

My 4-day old Samsung microwave caught fire. I spoke with Sears who held my 5-year guarantee and they talk to Samsung as its under the 1 manufacturers portion of the guarantee. Well, I paid for a 5 year guarantee so I dont how they can weasel out of the 1st year. Samsung was no help either. Sears came out twice and refused to make any repairs.

The ice maker which is in the refrigerator is junk. It freezes up. It has been replaced 2 times in 4 years. I will never do it again and I will never buy Samsung again. Samsung knows they have a problem but wont address it as they should.

Oven not heating - I have a Samsung FER300SX stove and when we bake something and set it on 350 it heats up to about 225 and what is so bad about it I have had the elements checked the board checked the temp sensor checked and still will not heat up. I have calibrated it time and time again still same problem. I guess they think if we sell junk people will keep buying junk. My first and last Samsung. There should be some kind of lemon law. I know back in the 70s if you bought a car and if you took it back for the same repair more than 3 times you could make them buy it back by the lemon law. Someone please just give me a hint on how to repair this and make my day.

On September 6, 2016 I was heating frozen vegetables in the plastic pouch on a microwave safe plate. When I looked up from the stove, there were flames shooting out the right side of the oven. I opened the door and threw water on them to put them out. Then I unplugged the oven. I called Samsung immediately to report this. I was told I would be contacted by a technician with 24 hours. The repair department did not call me until 2 days later and the earliest appointment available was for Wednesday, September 14. In the meantime I called the electrician to check my electrical outlets and service. Everything is up to code--prover voltage, etc. Now I am waiting for the repair tech to arrive on Wednesday. Very disappointed in this product. It was purchased the end of March this year and is even 6 months old.

We contacted Samsung customer service about our new Samsung fridge model# RF4287HARS that cost $2100. After only 6 months of use, two right hand door shelves have cracked and broke. They refused to replace them and we had to pay over $100. The fridge is poorly designed if the shelves only last that long. It looks pretty but dont waste your money on them. Choose another manufacturer for your appliance needs. Not Samsung!

We purchased our French door refrigerator in 2009. Since the warranty lapsed after the first year, we have had to have it repaired 2 times each time costing close to $300 and are now in need of repairs again! Same problem, the back freezes up and the evaporator fan breaks. It is almost impossible to find a repairman who wants to work on them for two reasons: you cannot get the parts (each time they have to be ordered from Korea) and they take days to thaw out before you can even open them to do the repair! I have been in contact with the company only to be told there wasnt anything they could do. Samsung has a no refund no return policy and after the year they will do nothing unless you purchase their extended warranty. Every repairman has told me they should not even be sold! And to never buy kitchen appliances from Samsung or LG! I called Samsung today, spent over an hour on hold and was told they will not back their product... I am so disappointed in this purchase!

We purchased the 4 door Samsung French Door refrigerator with the Flex Zone drawer 2 years ago. Just before the 2 year mark the ice maker stopped working. We had someone come out to replace the ice maker, but found out it wasnt really the ice maker. There was a hole in the Freon line which caused the ice maker to stop working. Once the ice maker was defrosted all the Freon ran out smelling up our house & making the whole refrigerator useless. Every day for 6 weeks I called the customer service at Samsung. Not ONE person cared about us having no refrigerator. They didnt apologize or express sympathy. It was the most frustrating experience. Finally after 4 weeks they agreed verbally to give us a full refund. They wouldnt put the $ amount in writing & it took another 2 weeks for us to receive the check. We were told by a repairman to not buy Samsung appliances & we took that advice & purchased a Whirlpool. So far so good!

I had the vent fan working on my microwave (which is an above range microwave) because I had a stew pot cooking on the range. Supposedly this will help keep condensation down. When I went to check my pot on the range the fan on the microwave had quit and I was getting a code 5 E on the display. I have since learned code 5 E means the keyboard on the microwave has quit due to condensation in the wiring of the microwave. My question to Samsung is...why didnt you take care of this problem before selling me an above range microwave? Did you think through the problem of condensation? Very disappointed in SAMSUNG.

Two years into our ownership of this microwave (SMH9187WXAA), we are working on the third control panel. It is a known issue, common to this model microwave. Tens of thousands of these control panels all over the country (I dare say world) are being replaced every year. The tech who replaced the first panel was on his eighth that day; yesterdays tech who replaced the second panel was on his third. Samsung refuses to either replace my microwave or extend my warranty. How does one deal with an issue such as this? The microwave has a known and very widespread defect. That means it does not serve the purpose for which it was designed, and I purchased it. If I did that in my business, the Feds would be on my case. Who is pursuing Samsung in this case? Not Consumer Reports, who rated this microwave a Best Buy. I will be buying no more Samsung or General Electric appliances (Samsung makes many of GEs appliances, esp. their refrigerators).

Have had issues with this refrigerator very early on. The ice maker has continuously broke about every 4 months. We have had multiple repairs that only are temporary fix. Contacted Samsung and they basically told me the only solution is to buy a brand new fridge. They do not have high quality parts and do not care about their customers. Save yourself some time and don’t buy Samsung appliances.

I guess I will see how serious Samsung is about customer service tomorrow. My about 2 year old dishwasher has some plastic supports for the upper rack that are breaking down. In looking over customer complaints about the same model I guess it’s a real common problem. Some of the customers are saying that the brackets need to be replaced 2 OR 3 TIMES A YEAR, REALLY. How could this be, cant SAMSUNG come up with a QUALITY part that will last? HOPING I HEAR FROM SAMSUNG TOMORROW. I DONT understand why this model number cannot be flagged and the part just shipped without another 15 to 20 min on the phone. Sure hope they dont try to charge me for their poor choice in material and design. And I hope the part they do have to replace it with is not the same as the one that is breaking down. VERY UNHAPPY.

My advice - DONT buy Samsung products. The condo block my friend lives in has Samsung dishwashers installed. Three of them that I know of have quit. It is impossible to get good service with any kind of results. The technician at the other end keeps you on the phone for hours and wont consent to new parts or agree that there is a problem covered under warranty. It took one gal seven months to get any results. Two are still working on it. They are not cooperative at all. We had a Samsung TV. What a disaster. The picture was always blurry and with movement, it was followed by a delayed shadow. Weve switched to LG products and love them.