Computer board warped from oven use. Winter time it shows error code continuously until surface burner warms stove. The stove beeps at all hours of night when error code starts. Now that summer is here no problem with panel working. Kobe are peeling. Not metal but plastic with metal coat. Bought all matching Samsung appliances. All have issues being less than 2 years old. Never buy Samsung or buy from Conns Appliance Co.

I purchased a Samsung kitchen package on 3/27/2014. On 4/5/2015 I put on the self cleaning mode. The oven worked for approx. 30 mins. and the oven shut off and cannot be used. The oven door is locked shut.

I purchased Samsung appliances online for my kitchen. They were delivered but kitchen was not complete so they did not install them. It was Covid and things were really messed up. My first contractor got Covid and could not continue with the project. Fast forward I cant find anyone to install my appliances because I bought direct for Samsung and not from a store. I finally find a local store to install them and pay $1500. After installed I see that my wall oven, microwave portion doesnt work. Under warranty and I call. I can not get service on it because its built in. Im told I personally must uninstall the wall oven and then someone will come out to fix the microwave portion. If I hire someone to uninstall this unit then I have Samsung worked on it, then I have it installed by the other company, I could have my wall oven sitting in the middle of my kitchen for days. They have no one to install unless they do it at delivery. I spent $3000 on this oven microwave combo and the microwave is useless. The dishwasher doesnt dry the dishes either. Think twice before buying Samsung. DO NOT BUY!!!

Purchased the Samsung NX58F5300ss/AA Gas Range in December of 2013 from Best Buy. About two days ago my wife was going to cook breakfast but noticed the display panel was blinking and displaying the letters SE. I called Samsung Customer Service, explained the problem to them. They told to reset the circuit breaker in the house panel box and that would fix the problem. Needless to say, that didnt fix the problem. I called Samsung again, told them their fix did nothing. Samsung offered to setup an appointment for a service call but would not tell me what the service call would cost nor would they give me any information as to the probable problem could be.Based on other reviews, this error code of SE is a known problem but Samsung has not been helpful at all in trying to help me resolve the problem. Also based on other reviews I agree that it would be cheaper to buy a new range rather than calling a Samsung repairman.

We purchased a Samsung SMH 9187 ST over the stove microwave in 2010. We had the keypad replaced at our cost in 2013, and are about to replace it again (November, 2016) - not what I would call very reliable. When working, its a great product.

I bought dishwasher as well as refrigerator and electric range in 2013. In 2014 the dishwasher started to have problems (the soap compartment wouldn’t open), so the technician came and replaced the whole dishwasher under the warranty. In 2015 the dishwasher started to malfunction again, the same problem. Another technician came in and replaced part under the warranty again. In 2019 the same problem occurred again. This time the first technician couldn’t replicate the problem. The second technician came in, and he said that it’s most likely intermittent problem, and it’s possible that 3 different parts should be replaced, and since the warranty run out, he doesn’t recommend spend the money on the unknown. I really appreciate this concept. When I called Samsung again, they said that the main circuit board under the warranty since it was replaced in 2015. But when I tried to call the company who is fixing the dishwasher, they explained to me that Samsung doesn’t extend the warranty on the replaced parts and everything goes to the original date of purchasing or replacement of the machine. I had a dishwasher for over 20 years in Massachusetts (not Samsung), never had a problem. Never will buy Samsung products again and wouldn’t recommend it to anybody. On top of the bad product, bad manufacturing warranty too.

The oven just starts up by itself, you cannot shut it off at all. Bought at East Peoria, IL Lowes brand new.

Bought Samsung refrigerator RF263BEAESR in 2012 and within 2 years, the ice maker failed. Samsung would not fix since it was out of warranty. I spent the next 7 years calling periodically to see if they would address their defective product. They never would - until this year! Now they agreed to replace the ice maker. However, since Ive spent 7 years chisling, blowdrying, doing whatever I could to remove the shoebox size block of ice that appears - the housing that the icemaker sits in has become disfigured. Because I damaged the housing, my ice maker cannot be replaced and they will not replace the housing. So - they make a piece of crap ice maker - I suffer 7 years of listening to strange noises, fighting an ever-growing glacier of ice, etc. - and now, after 7 years - Im at fault for damaging the ice maker housing. I will never buy a SAMSUNG product as long as I live. They are despicable.

I have purchased two Samsung over the range microwaves over the last 5 years and each of them just stop running. What is wrong with your products? Clearly there seems to be a issue when you cannot build a product that will not last.

We bought a Samsung stove 5 weeks ago, and purchased the 5 yr extended warranty. We were told this would ensure quick response on appliance issues. It has worked well for 5 weeks. Last week while baking @ 350, we heard something crackling and opened the oven to find the inside door glass had completely spider-cracked and glass fell everywhere the inside of the oven. Since the stove was only 5 weeks old and we had the 5 yr extended warranty, a simple door replacement would solve the issue.15 phone calls (store, 3rd-party service company, Samsung) and several days later we are frustrated. The first roadblock was getting someone to arrange a service call. After sending a copy of the store receipt, there was more delay while the 3rd party service company had Samsung validated the receipt - seriously? Finally they call to dispatch a tech, and was told they are coming to access and take a picture to evaluate the need. I offered to take the picture and email it, and again indicated that replacing the oven door would solve the issue. So today, the 3rd party company called saying Tech was on the way. Tech shows up (no part), takes a picture and notes yes, the door glass is defective and leaves.Its now 8 days and counting with no functioning oven, and no ETA. Ive reached out to the Lowes store Manager (who has been very helpful, but also hamstrung by the same bureaucracy with 3rd party maintenance company & Samsung procedures). While I like the 2 Samsung appliances I own, given this first customer service experience, I would not purchase another Samsung appliance. We all know Appliances will break - but if one cant get a NEW appliance serviced even with the 5 yr extended warranty... Purchase from a different brand that supports good warranty service.

After about a year and a half this microwave has lost the vent switch into the rear of the panel - unable to pull back out. The Microwave has worked decent but just cheaply done in other areas. I will try to locate this panel online and repair it myself. The range, Fridge and Dishwasher have worked great.

Samsung is a terrible choice for a stove- we bought a high end stove in Dec 2009 and now the inner burner of the triple burner is not working. The replacement burner is no longer being made so the entire appliance (true convection, warming drawer costed $1800 dollars) is useless. The fact that Samsung is aware that burners crack over time, and they dont make them is absurd. Its like buying a car that has obsolete parts in less than 9 years- this stove burner broke 6 months ago. I am appalled and should add that many appliance technicians dont even service Samsung- bad reputation regarding replacement parts. Dont buy Samsung.

After 2 years, this stove broke during the self clean cycle (only 2nd time I ran self clean). I tried calling Samsung and they were no assistance. They gave me the name of several repair facilities none of which were still in business or willing to come to my town which by the way is not large but still has 60,000 people living in it. Samsung does not provide any service whatsoever once a product is out of warranty. I was put on hold for 40 minutes - tried talking to a supervisor who promised to call me back with a list of repair facilities and they never did. I spent almost $4000 on this range and after two years it has broken and I cannot get it serviced. I am building a new home and will never ever again by Samsung appliances. I could have lived with a quality issue but not with the absolute zero service and willing to help issue. I have heard that Samsung tries to make getting service so horrendous that people will just buy another unit rather than fixing it. To spend $4000 on a stove that only lasts 2 years is unacceptable!

I bought over the range microwave in September 2008 for about $300.00. Immediately, the latch was broken and needed fixing, that was covered. Now its running normally, making a slightly different noise when on but not heating anymore. I called Samsung, was referred to a repair company, but they never came for the appointment and have made no attempt to re-schedule.I have called them several times and no calls back. I called Samsung again for a new repair company, am waiting for them to call now. I can not tell if the part is under warranty (Magnatron) or not since no repair person has come yet. I try to find out if replacing it would be better. My first microwave lasted 20 years, this, less than 2.5 years. Samsung makes junk and does not stand behind their junk. I will not buy Samsung again in any type of appliance. Overall their reputation in the last few years is taking a noise dive and rightfully so.

We bought Samsung everything! From 2013-2015 we bought a stove, refrigerator, washer and dryer and none are now working. The refrigerator stopped making ice and when it was working we would have plastic pieces in our cup. After getting it repaired and paying the fees for them to come out and repair it 5 months later, the whole fridge doesnt work. It is no longer cooling or freezing anything and along with thousands of dollars down the drain for this refrigerator, hundreds of dollars on food is also gone.We also bought a stove and the oven is no longer working. We use it as storage. The washer we bought was no longer spinning the clothes. So we replaced it with another product. The dryer who knows when that will stop working. I thought Samsung was a great company and their products would last long, but this is the worst thing to be wrong about. Thousands and thousands of dollars down the drain. Now we have to buy new appliances. Their customer service is no help and unfortunately we didnt read any reviews. Will never buy a Samsung product again and I will definitely post on social media and tell everyone looking for appliances to not purchase their products either, what a shame.

Do not use the self-clean feature on your Samsung ovens. Google Samsung stove door won’t open and you’ll find 100s of complaints for the same issue. Door locks (will no longer open) and the control panel fries 30-45 minutes into the cycle due to high heat melting the thermostat. Samsung advises you it’s out of warranty, and will provide you with a phone number to an authorized service tech in your area to call and set up a repair at your expense of course.

I have been a Samsung fan for a long time. For the first time ever we experienced an issue where Samsung was not able to provide us with a reasonable solution. We purchased a Samsung Oven Range in early November 2019. One of our oven knobs broke off in our hand two weeks after the warranty expired. Samsung requires close to $100 for a replacement knob. When I pulled off the other 4 knobs on our oven range I noticed that the neck of one other knob was also cracking. The knob necks are made of plastic. I read reviews on various community chat groups and apparently, there are many Samsung customers who experienced the same problem. If I were to buy all 5 of the Samsung replacement knobs it would literally cost me as much as I paid for the entire oven range new. If Samsung is interested, I found online a very simple inexpensive fix for broken knob necks, which can also be used to prevent future breakage of unbroken knobs. Will be glad to share.

We purchased our Samsung Induction Range Model NE599N in August 2013. Two days ago we were sitting at the kitchen table when we heard a loud sap from the direction of the range. Later that evening while cleaning the range we discovered the glass top had cracked from the back left corner all the way to the middle of the front edge. I found Samsungs service number and spoke with a service guy who had me e-mail pictures of the crack. A day and a half later we received a call from Samsung that there was no warranty on our cooktop due to improper usage. I have ordered a replacement top which I will replace myself, but I will not buy another Samsung product.

I purchased my range 4 yrs ago. I love my Samsung TVs so, I thought the range would be great. No way!!!! I love to cook and consider myself a pretty tasty chef. This range has made good cooking a challenge. The heating units on this range turn bright red even on Low. This poor control means you cannot simmer a pot on low because it will burn!!! How disappointing!! I would never recommend a Samsung range. What a waste of $$. BAMTiverton RI

It was a faulty range right from the start. It took me 3 months and a lot of time and telephone calls to resolve. This is the worst customer service I have ever received in any country. Now my dishwasher of 2 years is constantly breaking down. I will never buy another Samsung product.

This model I have was the worst engineered product that has been seen on the market. Samsungs have all the bells and whistles, great novel my useful designs but the quality is not up to the price asked. The repairman said they tried for three years to fix the ice buildup problem and finally got it right after three years. I find that I still see ice, though it has not stopped cooling but it feels like skating on thin ice and that it will break again at any given moment. JCPenney now has appliances and they are phasing out selling Samsung. The enameled on their stoves is so thin. As is the paint on the refrigerator. I wont buy this brand again. The new features are always enticing with this brand but dont fall for it. By the way read about the problems And complaints before you read the glowing reviews about any appliance and always buy the extended warranty if you cant afford a big repair bill visit. Most appliances the repair person told me appliances need a repair in 1 1/2 years to 3 years. They just dont make them like they use to. And dont think high end and huge price is also an indication of quality, it just may be a status brand.

Samsung induction electric range model #NE599N1PBSR - almost immediately this stove top was causing grief. Purchased in Spring 2014 before summer I had placed a call to Samsung to report the problems. I was appeased by the customer service person who declared it was my pots. I had purchased very expensive induction pots and the problem still persisted. I had induction pots as soon as I bought the appliance. I thought they might be inferior. It has continued for 2 years with no solution. Samsung has no record of my problem. Over a month ago Samsungs repair person came to investigate - has been 6 weeks, no callback, I have placed 3 subsequent calls, no callback. I spoke with Samsung today... they have no record, and cant do a thing, they will NOT honor warranty even tho the first complaint was lodged before the expiry of the warranty - once again they have no record of that call. Shame on Samsung. Elements wont work, oven shots off, at best I can use 2 elements at one time. I bought 4 Samsung appliances that day and already had the dishwasher serviced also. Such a waste of money!

I purchased two Samsung ranges in 2012 for my small cafe. I just wanted them for baking. I know any commercial use would void the warranty, but I believed I would get several good years out of the ovens for a 1200 dollar range. One night that winter 2012/2013 I was sitting at the counter late at night doing bookkeeping. I was baking at about 400-425 degrees, when I heard a loud pop and saw one of the ranges on fire in the rear. I grabbed the fire extinguisher and started putting out the flames when I realized these being electric just pulling the plug would probably solve the problem… I did, and the fire went out (I did have an awful mess of chemicals to clean up). I researched the problem on the internet and found this to be a common problem with Samsung ranges. I was and still am mad. For a large corporation to put such junk for sale, I am incredulous. Ive let the thing sit for almost a year, and am going to finally call someone to give me an estimate to fix, so I can fix or junk. I tell everyone I come in contact with not to buy Samsung anything. The other range is still used never over 350 degrees.

Since June 14, I’ve made several calls to Samsung to correct the finish coming off the oven, trays coming loose in the fridge and bubbling of the control panel on the oven. They just kept asking for receipts, pictures, descriptions, several times. Every time I got a new person, had to go thru the explanation all over. They told me I bought this May 2018, out of warranty, until I sent a receipt showing July 2018. Anyhow by the time the fix it guy got approved to look at it, he came, took video all over again to prove the appliances were in our house??? Talked to the rep and was told they wouldn’t cover it, REALLY??? The fix it guy said we would have to call them back, OMG, and ask why they wouldn’t cover it. Called and they had no record of any problems and to give them a week and call back. Ready to return this crap back to them. Never been so frustrated!!!

We have bought Samsung electronics for many years. In 2011 we bought all new kitchen appliances, top of the line Samsung. It is now 5 years later 2016 and we have a dishwasher that needs a new motor, the most expensive part approx $600.00. Now our fridge has leaked from the water dispenser and flooded our kitchen twice. It just starts pouring by itself. Of course this happened while we were not home and then again during the night. We thought the first time may have been a fluke but it was not. The electronics on the door stopped working. The replacement part at $400.00 did not work. We also have a leak inside from one of the vents in the back that leaks down the back and pools under the crispers. The tech at this point is not sure what is wrong with it. He now suspects the motherboard. The leak inside will require the whole inside back of the fridge being replaced. These repairs are going to make it not worth fixing. Of course Samsung says Im sorry there is only a 1 year warranty. They will do NOTHING. The appliances are barely 5 years old. How can they possibly not stand behind their products with problems such as this? We all know appliances last many many years with no problems. The tech we are using used to be a Samsung tech and reported how hard they make it to be a tech. The techs even complain about Samsung. I gave 1 star because you have to put something there but I feel less than zero. We will never buy Samsung appliances again. We also will question any further Samsung electronics. We spend so much money on Samsung from cell phones, tablets, tvs, etc. you would think they would do something to help us out. This is the thanks we get for being loyal customers for many years. We now have to buy a new fridge that will be around $2k if we are lucky. The dishwasher will have to be replaced. We have not had trouble out of the range or microwave yet, we hope we dont! What a way to have to spend your hard earned money. Again, we will never buy Samsung appliances again. Be careful because we have a Kenmore washing machine that is made by Samsung. Kenmore is not Kenmore any more. All you have to do is ask Sears, they will tell you. The appliance brands today are not what they say, you have to ask what company made the appliance. I have a beach property that I have recently bought a dishwasher, range, hot water heater and AC. The company I purchased the different items from say that there are a few manufacturers and then a name goes on the same thing with a few differences. Buyer beware!

Electric Range - My daughter loves to bake and cook and this range has been an incredible disappointment and frustration for her. We had a service man out before the warranty expired and he said it was working fine. It does sometimes but not always. It can work one time and next not maintain a temperature. I am extremely disappointed in the product and would never recommend it to someone. I also am disappointed with the service man as he had no idea what to do.

It seems Samsung only makes JUNK now. My new oven will no longer heat. Error code E27. Replaced the Temp sensor and still the same error. One of the burners stays on high all the time. My new 50 Samsung TV lasted 14 months and the panel blew. Phones and washers exploding. Why would anyone buy a Samsung product? Was told Whirlpool was the best bet or LG.

Ceramic cooktop model# NE59J342*SS - Cooking sausage on 3-month-old stove (about the 3rd or 4th time using the burner). After cooking then cleaned stove top and noticed a very small crack on burner! I had no idea where it came from. Noticed there was a small crack about 3/8 in long. I called with complaint and received call from Starkey Williams for repair, was told to take photo. Photo was sent to Samsung. The person from customer service said it was not covered because the warranty does not cover physical damage and said something was dropped on it and broke it. Drop damage??? I never dropped anything on it. Samsung refused to cover it stating physical damage not covered under warranty. Samsung refused to consider this could be manufactured defect stating it was physical damage. There is no indications that anything was dropped on it. Executive customer relations put me on hold for 45 min and then I was disconnected twice after waiting to speak to supervisor. Then finally was able to reach supervisor voice mail (what a surprise!), left message to return call and hopefully I will hear something soon. But will probably be told the same thing not covered under warranty, still not happy. Stove was recommended by Lowes rep! Samsung is the worst company I have ever dealt with!! Still fighting to see what someone can do.UPDATED ON 09/02/2015: Update to my complaint about Ceramic cook top model# NE59J342*SS. After several calls to Samsung and from Starkey Williams with no solution except for me to pay out of pocket for the cost of parts, labor and repair of range (approximately $300.00 for new cooktop and $175.00 for service call). Since I had purchased this range less than three months ago, I became very frustrated and decided to contact Lowes with my problem. I informed them of the complaint and was told I should have come to them first. I then quoted to Lowes the electrical safety warning statement from page 6 of the Samsung user manual. If your appliance malfunctions or if fractures, cracks or splits appear, switch off all cooking zones, unplug the range from the AC wall outlet and contact your local service center. (That sounds like this is not a new complaint, may have happen to someone else?) I didnt know who the local service center was, so I contacted Samsung with no help. Lowes instructed me to contact Lowes Advantage warranty service. I did and again no help as their warranty only covers what Samsung warranty covers, and does not cover physical damage. So, now what? I looked on back of sales receipt for Lowes return policy and found at Lowes, customer satisfaction is their goal. So, I hoped they might be able to repair or replace the item since it was purchased less than 90 days ago. Second trip to Lowes and discussion with appliance sales person and manager I was granted a solution and that was to replace the damaged range with another same model range. Im happy Lowes was able to help me and hope that I dont have any problems with this range. The delivery person said he was surprised of problem with Samsung range as he felt Samsung was a good company and made good products. I hope hes right. Thank you Lowes for your support in this issue.

Bought this new Samsung Oven Range NE58F9500SS along with other new Samsung appliances and moved into our new home we built in March 2017. I cleaned the oven today for the first time (12/9/2017) and 2 hours into the cleaning process the display went blank and the oven shut off completely. I noticed a distinct horrible odor of melting plastic. Smoke started coming out of the control panel. The control panel melted from the heat. I have read other reviews on this same oven that have the same complaint as I have. I cannot believe Samsung has not recalled this product. My hope is that someone doesnt have to die before something is done. DO NOT BUY SAMSUNG.

The control panel went bad, and the unit (two years old, gently used) flashed an error message. Its a common display, from what I learned online. Samsung makes a microwave with oven lights and fan to fit over an oven but cant tolerate the heat and vapor that rises from the stove. Many, many of such units have suffered control panel failure. I called Samsung and outlined the problem. That was almost two weeks ago. The Samsung representative said I would receive a call within two days with information about who would repair the unit at no cost to me. The company would extend the warranty for this repair because of design flaws. Then, she said, I would receive a call within no more than two additional days from the repair company to set a date and time for the replacement. Ive received no calls from anybody about this problem. Im trying now to retrace my earlier call, and its frustrating. I want my microwave repaired, and Samsung is not cooperating after promising my satisfaction.

Three years ago we purchased brand new Samsung appliances for our remodeled kitchen. BIG MISTAKE! Within 2 1/2 years both ice makers in the refrigerator (model RF323TEDDBSR) stopped working. After 3 repair visits and a 6 week wait for parts to arrive, we paid nearly $400 to have the bottom freezer repaired. It would cost several hundred dollars more to repair the top freezer so we declined to do this. Today, our Samsung electric range (model NE59J7850) overheated and broke. We are going tomorrow to purchase a new range and it WILL NOT BE A SAMSUNG! We will never purchase any Samsung products again.

Found the range of my dreams today. Samsung, just about bought it, but thanks to modern technology, decided to check the reviews first. Thank you, thank you, thank you for all the reviews. Going with a reputable company that cares about their name.

I bought the top of the line model of Samsung because I enjoyed their refrigerator actually... However, the gas oven is a nightmare. I thought having the two ovens would make my life simple... No it is not worth the effort. The ovens do not heat evenly. Half of the food always burns. The other half undercooked. The self cleaner only melted the knobs on the unit. The oven is still not clean. No one returns a call. Bought it at Lowes. No resolution there either. Please know bad product and dont buy appliances at Lowes.

Excellent I not only have the stove but refrigerator, Micro, dishwasher and now a vacuum. Among all this vacuum really really works. My wife love this thing even more than central vac installed costing $$$$$. We have a summer home and we did the same there. All appliance are now SAMSUNG.

Samsung needs to stick to electronics. Wish I had read customer reviews from https://www.consumeraffairs.com/homeowners/samsung-stove-oven-range.html before purchasing. On October 15, 2015, we replaced a perfectly good stove top that we had for over 10 years because the oven was broken. We were quite excited to have a working oven, but were quickly disappointed as it was not heating properly. Additionally, the keys on the display were hard to push, the fast boil feature does not work, and the stove top is starting to show signs of cracking from heat (something many consumers are complaining about). A technician had to replace the display, the main board, and two probes on a six month old stove. He needs to come back to fix the fast boil and submitted pictures of the cracks to Samsung Product Review to approve. Samsung claims its aesthetic and wont approve the replacement. If you look at the other complaints, you will see that it eventually cracks completely when you least expected. Our range is less than six months old and already has caused more issues than any of our other appliances that are over 10 years old. I suggest Best Buy take them off the floor. I forecast that Samsung is a range away from a class action lawsuit.

My story is the same as everyone elses. A 2-year-old Samsung over-the-range microwave starts beeping and I get the SE error code. I think Ill skip the repairman route. (I was having trouble finding one who would work on it anyway.) Class action lawsuit? Im definitely interested.

On Oct 12 of this year I bought a Samsung Self-Cleaning Slide in Convection Range Model Number NX58H9500WS. I normally keep it clean manually, but decided to try the self clean option a week ago. After it heated up, black noxious smoke was billowing out of the oven. It was setting off all my smoke alarm, and spreading black soot everywhere. I shut down the machine from the electric junction and opened all the windows. I believe if I hadnt thought quickly it would have set fire to my apartment. I called Samsung, and they came here and inspected the machine, and voided the warranty. How does one void a warranty on a machine that was obviously defective, and could have caused a house fire? I went to the place I purchased the machine, because I had a warranty with them. They came, and they verified the stove had gone on fire. The company I purchased this from is taking care of the issue that Samsung should have taken care of. This is reprehensible on the part of Samsung Customer Service. We are now allowed to return said item to the store and will be picking out another range. You can guess it will NOT be a Samsung.

We had our Samsung range for 7 years. Overall we had been fairly happy with it. Until a few nights ago when it lit on fire. It was an electrical fire in the back of the oven. Thankfully we caught this early and there was minimal damage to my home. Samsung would not stand behind this device at all. I would recommend avoiding Samsung for ranges/ovens in the future. From reviewing this thread and others, seems like this has happened to other people as well.

We have had this range for 4 years and it has operated well. The coating on the bottom of the oven appears to have cracked and rust is forming which I suspect is from self cleaning. Samsung considers this cosmetic and will not cover this. The range still looks like it is new, including the racks. I cant seem to find anything online where this has been an issue with ranges.

Samsung fridge has had a problem. Repaired twice for frosting up to 1 on the back wall in the first 3 years of use. Unfortunately I didnt learn my lesson and purchased a Samsung over the stove Microwave from Costco.ca 9 months ago and now it has what seems to be a common problem of not wanting to shut off when the timer is done. Its great that Costco has such a good return policy and I will be returning it and buying another brand. I will never buy another Samsung product again! My Maytag Nautilus washer and dryer are 14 years old with not one problem and a lot of the time used by 2 families. When buying appliances again Ill check to make sure that theyre Made in the USA.

We recently put an entire modern kitchen and addition on our home. At that point given we had for many years used Samsung we upgraded the white GE appliances to Samsung in our home as they were here when we bought it. We bought a new French door bottom drawer freezer fridge, pretty much top of the line at Home Depot. We bought the matching microwave model #ME21H705MQS/AC, and lastly also the matching stove with convection, steam cleaning. The fridge was delivered first and it would not shut off and was very loud to a point were it interrupted conversations. After following their processes and after the technician came and he agreed something was very wrong, we had to them go through their executive center who literally after 20 minutes told they would sent our request for this 4 day old fridge to their engineering department to see if we qualified to have to returned. Home Depot were totally disconnected from this process. They told us they did not accept returns only repairs. We told them and Samsung should their technician who acknowledge this brand new fridge had significant issues and after the so-called executive center began by telling they would promptly resolve our issue. We told their executive center should their decision be to contradict their field technician and not replace and or return it we would seek legal counsel. They called later saying Samsung would return to Samsung. That process has taken 3 weeks since and the unit has been returned back and we await a refund. Think of the logistics involved in such a key appliance as a fridge and not just the food but having two in the house at the same time. We still do not have our refund. Friday night my wife decided make popcorn for the first time as we are only at this home on weekends in our now month old over the range microwave. With seconds she was screaming as it was on fire with flames shooting out of the side panel on the right hand side. It filled our new kitchen with disgusting white thick terrible smelling smoke. We called Home Depot and again the nightmare starts all over with chasing out tails. In various conversations with service people they tells us there are silent recalls. We are not sure about that but in any case why are they shipping products that can cause fires?Google how often this happens!I should have mentioned we have been asking to speak to a Samsung manager since this beginning with no feedback. Why should we keep the stove now??? Had we done our research this would not have happened. It is shame our home has been filled with Samsung products till this series of issues but never again!

We have a 3 year old Samsung range with a flickering display panel. I found what I needed and found the part number but when I tried to get the part from Samsung parts dept. the reply was no part found. Ive seen many others who have the same problem. A 3 year old stove shouldnt be having problems like that. Very poor.

Purchased a Samsung dishwasher, DW80F600 from hhgregg. Delivered on Tuesday and not working on Thursday. Code is smart auto, water supply error. Checked, water is going in. Hhgregg said bring it in, well replace it but well have to absorb the install $269 and arrange our own install. Do not buy Samsung dishwashers or shop at hhgregg. Im holding my breath b/c I purchased a fridge and range...

Samsung range/oven Model NE595R1ABSR - Upon contacting Samsung service due to a sensor failure in my top oven, I am told that there is no certified service provider available within three hours of my home. Although my parts are supposed to be under warranty, I was told that they had no information on my ability to obtain a sensor and do the repair myself. Because I now have smoke coming out of the control panel when I bake in the lower, and because the lower oven is making the same sounds that the top made just before going out, it looks like I will have to replace the range. I wont make the same mistake in purchase. I wont buy from a box and I wont purchase Samsung.

I am unhappy and very disappointed in our new dishwasher, delivered almost two months ago. I would not recommend this product to anyone! Not one load has come back totally clean! We were told to rinse of dishes and use a bleach based detergent and use a rinse aid. We do that! Residue still appears in glasses, bowls, etc. The rack is awkward and hard to fit dishes in, glasses tend to fall over. Never had this problem before. We were told Samsung was a good product when we were looking at refrigerators, stoves, etc. We bought all appliances to match. What a joke this dishwasher has been. Would like to get a new one! Our old Kenmore worked perfect but it was white, switched to stainless steel. Stainless steel gets dirty fast. Thought it wouldnt bug me to wipe it down. Ugh! What a pain! Wish we would of went with the smudge proof Frigidaire offered.

We bought a Samsung stove - Model #NX58H5600SS and a microwave model #ME18H704SFS in May 2015. The stove overnight started beeping and now showing an error code SE. The Microwave has been making a weird buzzing sound for over a year (seems like something is broken inside). After the stove issue we decided to call Samsung and they basically told us our warranty for the stove is for one year and microwave if it’s magnetic issue then the warranty is for 10 years but you have to pay for labor in order to fix the issue.However, we have no idea what the issue is. I can’t believe that after having these items for less than 3 years we already have issues. I’m very disappointed that we purchased these products and would tell anyone not to buy it since they are crap products! Before remodeling our kitchen we had a stove that lasted years not just for three years. Ridiculous!!!! So now I have to get a service person to come and fix it. Stop selling crap products.

While baking at 375 degrees and standing in front of the oven I heard a loud pop, and then seen a lot of smoke coming out of the top rear behind the clock and program panel. From the smell, it was obviously an electrical fire. The circuit board and connectors burned up. Luckily I was close by and able to unplug the stove. Stove is completely inoperative and is only 6 1/2 years old. I never had any problems until now. I was able to unplug the stove so I do not know if the fire would have continued. Dangerous fire hazard. I wonder what would have happened if I was not home and my granddaughter decided to cook a pizza. Out of approx 40 comments I have read, three of them mentioned the same thing happening to them.

This induction range/oven (FTQ307NWGX/XAA) was very a very expensive piece of equipment. It looks beautiful and high end, but its a useless piece of junk now and ready for the landfill. Samsung has discontinued making two parts that we need to fix the induction cooktop. The circuit boards blew up and there are no replacement parts being made. Samsung doesnt stand behind their products. They simply told us sorry. Sorry?! That stove was over $2000 and cannot be fixed! How irresponsible of Samsung! Not only is this bad for the consumer, but its bad for the environment! I understand that things break, but the fact that there are no parts being manufactured to fix it is inexcusable. Samsung has lost a customer for life!

We bought our dishwasher in Nov of 2013. It worked fine until June of 2016, then it would not run. I called Samsung and told them of the problem, after about one hour on the phone they said they would send a repairman from an authorized repair shop according to them. Two weeks later he came and did a evaluation of the machine and determined that the touch panel circuit board was not working and would order the part. I told him that the dishwasher was out of warranty but Samsung warranty covers the circuit boards for 5 years and we have over 2 years left. The part came to my home and I called dependable services to make arrangements to have it installed. They came out a couple of days later and replaced the new part then tried to charge me 291.65 for the part and the service call after almost a day of figuring out who was going to pay for it.Samsung agreed that it was covered. Because if I had to pay for it I was having the serviceman take it out and forget about it. For that price I could add another couple of hundred dollars and get a new one. Well the machine worked about 3 weeks doing about 15 washes and broke again. Same symptoms. I called dependable services. They came out a couple of days later. Repairman looked somewhere else on machine and decided that it was two relay switches on another circuit board that needed to be replaced. He also tried to get Samsung to replace it and their comment was, We repaired once at our cost we are not doing it twice. The price for this repair was 338.00.Needless to say it was not repaired. I will replace with another brand of dishwasher. This dishwasher replaced a ge brand that came with the new home and never had a problem with except it was noisy. Did a great job of cleaning. I just want everyone to know my problems with Samsung and let buyer beware. I will NOT be buying another Samsung appliance in the future and will tell all my family and friends my story and beg them not to purchase a Samsung appliance product.

My husband and I purchased a Samsung 4 door model refrigerator Model RF2339011SR/AA from our local store in November 2016 at a cost of well over $2,000. We paid a premium price because of the unique styling and because we have several other Samsung appliances in our home and because we’ve had no issues with them. This has certainly not been the case with this refrigerator.I. Several months after our purchase we called Samsung regarding a leveling leg for the front of the refrigerator that had broken and some additional plastic door adjustment snap rings so that we could level one door that was slightly lower than its mate. This simple request took multiple calls with us being passed from person after person and department to department and being told, ridiculously, that a technician would have to come to our home install the leveling foot and snap rings. This was finally resolved however, and we were sent the parts. II. About 2 ½ years after our purchase, We contacted Samsung because of an ongoing problem we were experiencing with the ice maker – ice freezing up in and around the tray and blocking the entire ice maker unit up with ice. After 2 weeks of multiple calls and disconnected phone calls, Samsung agreed to a one time “warranty extension” as long as we could find a local repair person and pay him in advance after which Samsung would reimburse us. We did this and we still have an ice maker that freezes up. We have to keep it turned off and only turn it on when we need to refill a bag of ice.This is the number of people we had to speak to in that instance, and the names they gave: Samantha Julisa Juan Roy Andelo Shamia Stacy Christina Kimberly Maria Natasha Alexis Louise TayahanaThat’s 14 different people and again, the icemaker still freezes up.III. Now we have a new problem. On December 22, 2020, we called Samsung regarding the clear finish, or fingerprint coating, separating from the stainless material on the bottom left freezer door. It is very noticeable and looks like a stain on the door. We spoke with someone named Garrett, who, after a 45 minute conversation finally said that he would escalate the issue and asked that we send photographs to efax@sea.samsung.com with the ticket number of ** noted in the subject line, which we did. We were told that we would hear back from Samsung in 3 to 5 days. Not hearing from Samsung, we called on December 31, 6 business days later, and spoke with Hassie who again “could do nothing” but would transfer us to a supervisor, but the wait time was 1 ½ hours. We opted for a callback which happened about an hour later. We spoke with Delson this time, a “case manager” he said. Despite my insistence that this was an obvious manufacturing defect that caused the finish to separate from the substrate, the only point he could relay was that it was “Cosmetic Damage” which was not covered by warranty and that he “could do nothing to help us”. We asked to speak to a supervisor and were told that one would call us within 48 hours. Of course by this time we didn’t really expect that to happen, but we waited until January 8, 2021 to call Samsung yet again and this time spoke with someone named Damascus who again said he would try to get our claim escalated to manager level. After he tried to contact one for 8 to 10 minutes, he informed us that the wait time would be 2 hours and 10 minutes and we would get a call back, which we did, this time from Pamala who was insistent that nothing could be done.Taking a break in the narrative here, please understand that all along we have only been requesting that Samsung replace the defective door which I was more than willing to install. You only had to send a door, which I expect would have been less than $100.00 your cost, to alleviate the defect and make the customer happy. At every phone call we had to go over the entire situation again wasting anywhere from 10 to 45 minutes per call, not including wait times, to actually speak to a person. It continues, on January 15, 2021 we called again and spoke to someone named Wisvert, same thing all over again, a case manager would call us next week with answer. Nothing. On January 22 not hearing from Samsung, we called again, this time speaking with Kendra who forwarded us to Selanda. We thought we were getting somewhere now. She told us we would have to pay a technician to come to the home to determine that it was a manufacturing defect and then Samsung would replace the part only, not the labor. When I reminded her that we had sent pictures that Samsung technicians could look at to determine that it was a manufacturing defect, she said there were no pictures. That was upsetting to us after the time and effort we went through to provide them as requested. When I asked her to put in writing via email that Samsung would replace the part if a repair technician found that it was a manufacturing defect we were strangely and abruptly disconnected! No call back either, On January 24, a Sunday morning, we were surprised to receive a call from Samsung Electronics Exchange and Refund Department, a Marcos, who called to inform us that there were no options and that they could not take care of this defect.Please note that this defect of the finish separating from the substrate is not due to any harsh treatment from us and that we offered to install the door only asking Samsung to provide the replacement part. The terrible service that we have received from Samsung’s “customer service” is beyond belief. The repeated passing from person to another person, the long wait times, the limited language skills making it hard to communicate, and the continuous offers to call back that don’t happen, all appear to be a tactic on Samsung’s part to discourage customers from pursuing remedies to problems with its products. It turns out that our experience is not unusual for Samsung. According to the Better Business Bureau as of this date, it has fielded 20,375 complaints in 3 years and over 1000 reviewers have rated Samsung a 1.02 out of a 5 stat rating. What a shameful record for a company.You have lost us, a valuable repeat customer, over this lack of customer service, we will advise friends and family not to expect any customer service from Samsung if they purchase a Samsung product and we will be placing our comments and this narrative regarding these issues everywhere applicable online. Please, in the spirit of truthfulness, delete all claims of the importance of customer service from your advertising and phone messages as we have never experienced any caring customer service from your representatives. We’ve never been so disappointed in a company.

The first thing to go was the defrosting fan made from plastic too small to handle the big refrig French doors, that cost me $254.00. The next was the ice maker, another piece of plastic broke, another $254 to get that fixed. Now the refrig is building up ice again which means I will be defrosting my refrig with my hair dryer. I will not purchase a product made by Samsung again. One of the components went in the microwave, I only use it for defrosting and heating water, another wonderful product by Samsung. I understand from the repairman that many parts are being used in many refrigerators. I also own a stove made by Samsung. Im waiting for it to break. When that goes, Ill be buying a product American made.

I purchased a Samsung Model # ME18H704SFS Over the Counter Microwave April 17, 2017. I was away two months over this past winter, so the microwave was used about a year. It matched my new Samsung $1300.00 oven perfectly. One day last week, it just stopped working. We tried troubleshooting it and then called the company after that. Unfortunately, it was about 14 months since we purchased it and was no longer under warranty. After pleading the employee from Samsung for some help, they said to call a service center. I was told by two of them that they would charge me $100.00 nonrefundable for just coming (which I understand) and then parts and labor. He said if it is the motherboard or any other thing like that, it could cost $200.00 or more to repair with only a 90 day warranty. It breaks my heart but I had to throw it out. It was beautiful but did not work. I will never buy a Samsung product. We went to Consumers and found out it was rated most poorly. I now am in the process of purchasing either a Whirpool or Frigidaire since they got good ratings. We are heartsick about wasting all the money we spent over a year ago for this item. By the way, there was nothing wrong with my Kenmore over the counter microwave oven that was a Kenmore and 20 years old. It was white and we redid our kitchen in all stainless steel appliances. Fortunately, we gave it to someone who is still enjoying it. Please do yourself a favor and dont get sucked in with the Samsung company. They are unreliable appliances and really dont care about you once you buy their product.

We bought a new over the stove Samsung Microwave and its faulty after 2 months. It comes up with error code and you cannot use it at all. This started about one month after we bought it. They keep telling us they are waiting for a part, but they have never come out to look at it. All they have is the error code which makes me wonder if this is a known fault and what happens after the warranty is over. We have had a Samsung washer that has been great. The service company keeps telling us they are waiting on a part but its now going on 3 weeks without a microwave.

In 2012 my wife and I bought matching Samsung appliances for our kitchen and they were considered top of the line. Within 6 months our ice maker began freezing up, then within a year quit working altogether. Samsung couldnt find anyone in the area to fix it and said they would contact us when they did. Never heard back. Within 18 months it started making horrible noises. Found out frost was building up in the back and we would have to defrost, otherwise the fan would burn out. So every six months we did defrosting of our frost free fridge. Now 6 years in it has died and the repair shops said it wasnt worth fixing. My dishwasher died within 3 years, the microwave about the same time and the stove went out twice before I replaced it a year ago. Take the advice. Do not buy Samsung kitchen appliances.

Samsung will not repair. Bought gas range at Lowes in May 2018. I lost the receipt which I understand my fault, Samsung send out appliances to stores with expire Manufacturer warranties so they dont have to repair. This is a gas range. Just got it install and has a leak. When I call they never said it was out of warranty. I follow back with them due to the email they send me. I call them. One person says it has warranty then another say that it does have one. So I have a New range fresh out of the box that Im not able to use and Im out $800.00 out of pocket. Ill never recommend this product. Have to buy a new range again. Im very dissatisfied with this brand. Jesus **

I purchased a whole suite of Samsung products less than 2 years ago. The washing machine has a slow leak, the oven works ok, however the fridge is a nightmare. Dont expect the ice maker to last more than a year. Also the freezer gets pretty heavy when loaded and the handle is held on by a flimsy piece of plastic. Ours broke after a year and a half and we were told that it is way out of warranty. I kind of expected a handle to last more than 19 months. On top of that there is no easy fix. It isnt just replacing the handle. Its all of the mechanics in the door, they actually told me via chat that this is not something you can fix. It needs a service call from a licensed Samsung repair shop. So hundreds of dollars just to fix my door handle. Upon searching this issue there are hundreds of people with this problem. Samsung has great electronics but I will never buy another Samsung appliance, theres a reason they are generally cheaper than the rest.

I purchased my side by side fridge, model #RH25H5611SR/AA in October 2016. Mid July I noticed my fridge temp blinking. Got the manual to reset and it stated that because the temp has been changed it would take a moment for the blinking to stop. So, left it alone and when I awoke no more blinking. Two days later, July 18, 2016 the refrigerator temp is blinking again. This time I make a call to Samsung but now the now is set and no longer blinking; two days later after this it starts to blink again and I make a call to Samsung again on July 20, 2016. Im told to unplug or disconnect the power from the unit; I do this but when plugged in 2-3 minutes later the blinking has stopped but now my temp for the refrigerator is reading 61 degrees Fahrenheit. I give this info to the customer service rep who tells me that this is okay and that the temp will drop and to use the fast cool function. Now I got my first service call number on the 18th and at that time provided all the necessary information to the representative. On the 20th I asked if a new service call number would be given and was told that it wasnt necessary, the first service number was still valid. Anyway, the following morning the refrigerator is still reading 61 degrees. I call Samsung customer service on July 21, 2016, give this customer service rep the whole story from beginning to end only to be asked for the serial & model numbers. This info should have been in my file as it was given on July 18th. Anyway, once this info is provided again this individual wants to send me through all the troubleshooting steps I have already taken. When I explain that these things have already been completed with no resolution he wants to tell me that I will be responsible for charges if a technician is sent out. To say the least I explain once again to this individual that the troubleshooting has already taken place and it didnt work and I need a technician. He complies but now it will take 24-48 hours before I will be contacted. Was contacted by the service tech on Sunday evening that I had to be available between the hours of 12pm to 3pm. I get a call that the tech is running late and will arrive after 3pm. He arrives & checks out the unit. He turns to me and states that I need a new compressor. He goes on to say that this is a regular problem with this particular unit. The part has to be ordered and will take approximately 3-5 days for delivery and then they will contact me for repairs. My question is has anyone else had this problem? Is there a recall? Again, the technician stated that this is a common problem. I purchased my appliances at hhgregg and got the whole suite to include dishwasher, range & microwave. Was told that this was the top of the line appliance package. I also have Samsung washer & dryer (Home Depot). Did a little research prior to purchase but mostly price comparison but I apparently missed this site. Had I read all these reviews prior I would not have purchased all these Samsung appliances. Praying that my products dont fail but will definitely obtain some type of extended warranty to protect myself. It wont be Samsung.

Purchased a 4 piece Samsung Appliance Package. Initially, after 6 months, I gave them a 5 star review. Still, after 4 years, every appliance has performed above my expectations. BUT... buyer beware... DO NOT purchase appliances with the black stainless finish. The finish on my oven door is peeling off... looks hideous. I purchased the extended 5 year warranty, but cosmetic defects are NOT covered. I have to purchase a $317.00 (plus) replacement oven door. Why would a company that makes quality appliances not cover a factory defective finish and ruin their reputation? Very disappointed. Spent hours with customer service to no avail.

I just purchased a Samsung microwave model# me16h702ses and gas range model# nx58h5600ss/aa. The microwave has steam coming out of the sides and the stove top is chipping. Put in 2 different warranty claims, took 2 days off of work to wait for repairmen. Was forced to uninstall and reinstall my microwave or pay someone to do it. Samsung claims that both appliances were damaged by me and refused to repair or replace either one even though they are both within the warranty window. I has purchased a Samsung s10e cell phone which has been replaced 2 times, the speaker phone doesnt work on any of these phones and Samsung refuses to fix the issue. They have horrible products and horrible customer service.

Purchase a Samsung electric range May 2014, used the steam clean option on the stove - the blue surface in the bottom of the stove started chipping. When I called Samsung about the problem I was told if was cosmetic damage and its not covered by Samsung warranty. I asked to speak to a supervisor - was told someone would call me back within 24 hours. I have not received that call as of March 16 2015. I also purchased the entire kitchen package - started hearing a lot noise coming from the back of my French door refrigerator. I was told that they could not set up an appointment for a repair man to come out to check the refrigerator. The noise started 4 months after I purchased the refrigerator. Samsung does not want to fix or take back their defected products. Im going to get my attorney involved with this situation to see if he can put a fire under Samsung.

OK so we have a really nice over the range Samsung microwave that decides that its going to turn on by itself. The microwave got so hot that the glass plate inside broke when my husband opened the microwave door. The glass almost hit him in the face when it broke. He immediately unplugged it. However Samsung believes that because the warranty is up they are not responsible to replace or repair the damage. We will see about that!!!

I bought my Samsung oven in June 2019. I self cleaned it a year later and everything seems to be working fine. I tried to self clean this year in September and all of a sudden it stopped in just about 20 minutes, then I tried to do it again and it stopped again. I tried it the next day but the same thing happen again. I got an error code that the fans are not cooling enough. I had to wait and still waiting this day for ABT to fix the problem. The biggest problem is not that, after I self cleaned this time I got a spot inside the oven that looks like a stain but its not. I tried to clean it but its getting bigger and bigger every time I touch it. By the way this happened after the self clean because I never had it before and it looks like as of the paint is starting to peel. The second problem that I have encountered with this range is that ever since I started using the middle burner, the paint started to peel around it as well. Just a reminder this is only 2 years old range.I called Samsung twice and they promised me that someone will come out to help me with the problem. They gave me one time complimentary warranty since the manufacturer warranty is only for 1 year. I also had to tell the customer service people that if there is nothing that they can do about it, dont waste my time and send someone here, and the guy told me, NO. They will be able to help you. A tech came out and looked at it and then he had to call his boss and show him what was happing to our oven and top of the stove, then guess what he tells me? I am sorry, but this is cosmetic and its not covered, and thats what I didnt want to hear. I was so frustrated, and pissed off. What a waste of my time.I called the customer service and the lady told me that she is sorry that this had happen to me and there is nothing anybody can do for me at this time. I have never in my life had such an experience, and had to write a bad review about any company. I used to think Samsung was good, not anymore. I dont recommend it for anyone to buy it. I wish I had done some research before buying.

We bought the Samsung Electric Convection Range from QVC in 2013 Model#FTQ3531WUX. It appears this was a 2012 Model we received. Stove seemed nice looking, burners & warming drawer worked great. The oven always seemed to heat slow and I felt the Convection wasnt quicker than regular oven. I really did not know about convection until my in-law said his Maytag convection was very fast cooking. So after going 2 years the oven decided to not heat anymore with an E-08 code. Called Samsung and of course they want you to disconnect power like thats a fix all. Nope. So they offer a name of repair person. Long story short, I paid $100 for the guy to come and tell me that it will cost another $500 for a motherboard! And I didnt even mention all the crude that has gotten between the glass doors that you cannot get out! My old Hot Point stove worked better and longer than this one! I have read all the same problems as mine and even explosions! Wish some attorney would start a class action suit! Do not buy it is junk!

Purchased 6 new Samsung Appliances in 2016 at Lowes. All top-of-the-line black chrome. The dryer is currently sitting in the garage with a bad drum assembly. I pick up a 10 year old Maytag for $50 and its sitting in its place working fine. Every 2-3 weeks I defrost the Ice maker in the fridge with a hairdryer I now keep in a kitchen drawer. The dishwasher quit last night for the 2nd time in a year. (Not counting the 6 times Ive had to reboot the power to get it to turn on). Microwave has been installed 3 times since its been in the shop twice. Double stove door fell off once and has a dent in the corner...good news is Ive not actually had to service it yet. Washing machine is still working after 3 years. Must be a fluke.

I love Samsung never had any issues with it. The only thing is that the top stove range is too big other than that love it. I wish I could afford all the Samsung appliances tho theyre pretty expensive.

Bought a Samsung stove. It’s less than a year old and has a crack in the stove top. Can’t return it to the store. Called Samsung to see if it’s covered under their 1 year warranty and they said it’s not. My wife complains about the uneven cooking from the oven but I can’t return it. Samsung stoves are garbage. Don’t waste your time buying. Poor customer service too.

After reading all of these complaints, Im just sick to my stomach that we didnt find this page before we bought our Samsung Oven. We bought a Samsung Microwave as well, but that seems fine. This oven is just over a year old (purchased Feb 2014) and has not worked properly for several months, but now we cant even manipulate it to work at all. We set a temperature and it slowly heats up. When it alerts you that it is to temperature, it is actually not. We turn it off and back on again (without opening the door) and it registers a temperature about 40-50 degrees less that what I set it for. Called Samsung and in a very monotone voice she announced that the oven was out of warranty. She said she could have someone call us to come out and service the oven, but no one has called yet. Its been a week. Although after reading some of the posts, Im seeing that many service companies refuse to work on Samsung ovens. Maybe they are tired of being yelled at by frustrated consumers. Plus many people have stated that they have paid as much as a new oven in service calls and it still doesnt work. I dont know if we should just buy another new oven (not Samsung) or what. It seems like more wasted money to have it serviced. Hundreds of dollars down the drain.

Stove #NX58H5600S - Purchased the range In January of 2016. Recently noticed that the oven floor had corrosion spots (rusting) as well as cracks in the enamel of the oven floor. I was quite disappointed since I mostly use the cooktop rather than the oven. It has not had a lot of use. I felt that the oven floor was defective. I contacted Samsung and was told to send pictures, so that the situation could be evaluated. I was then told to contact a service center in another state to have the oven evaluated at my cost. The service manager, after viewing the photos, (did not actually see the rust and cracking) stated that the problem was not a defect but cosmetic and physical damage. Since the stove was out of warranty, I would have to pay for the repair myself. Samsung does not stand behind their products. I would never buy one of their products again or recommend them to anyone.

We put the oven, not even a year old on self clean mode and went to bed. There was a huge explosion and the outer glass shattered and blew 20 feet in all directions. Two weeks later we are still getting up glass and also have had small slivers in our feet and hands. There is a company tag inside the oven draw that states it was sold in Feb. 2013. The Model number is: JOVO7DDD201222A and the SN NE595ROABSR. The report transaction number is: **. The last one was: **. They first said it was out of warranty and then the last call they said it was from exterior blows. No service person has inspected the door or the thermostat.

My Samsung range is only a couple of years old and there have already been a few electric fires in the back panel, and now my range is fried! I called Samsung support but they were no help at all and just told me to call some random place in my city but gave me no details on what was going to happen, and offered no apology. The person I spoke with was rude, and neither of us could understand the other...

Samsung slide in electric ranges have a design flaw which makes them fire/burn hazard. If you just bump the burner controls they immediately go to high heat. Unnoticed it causes fires and personal injury. We had a fire. I contacted Samsung several times and they will do nothing. Please read other reviews on Best Buy site regarding Samsung slide in electric ranges. They will support my claim. I bought my range from Home Depot and they will not let me return it.

Bought unit (Samsung over the range microwave model SMH1622B) in Dec. 2014. Lately when I put something into it, as soon as I close the door, the light inside it comes on and the turntable starts spinning. It does not stop if I press the stop/clear button. The only way to stop it is to open the door. If I press the stop/clear button while the door is open it does nothing, as the unit starts up again as soon as I close the door. The ONLY thing that stops this is if I open the door, press the 1 {1 second} button, close the door, and then press start. The unit then cooks for 1 second, and finally shuts off.

WARNING: Buyer beware when purchasing Samsung home appliances. Within a couple of months of purchasing almost 2K of Samsung appliances; Dishwasher, stove and microwave the door on the microwave begun to melt. The cost to get new door was almost as much as the cost of a new microwave, Samsung denied warranty. The stove is horrible to use in every conceivable way. Their stainless steel is near impossible to clean and scratches easily. I purchased upgraded SS for fingerprint reduction, shouldnt have bothered. The dishwasher works intermittently at best then within a year the unit would not complete a wash/dry cycle. Worked around problem by manually running the pump, but eventually the sanitize light blinks rapidly would not reset without a hard reset at my electrical box. Now the machine will not complete a washing/drying cycle and I will be replacing. Troubleshooting guide says it is a drain problem. We do not have a drain problem, pump problem or leak problem as suggested by hundred of complaints on this companys dishwashers. Samsung response was not to respond at all. Many complaints I read online included multiple visits by repair people who are unable to fix this and other issues with Samsung appliances. The cost of their parts is so high that again replacement is cheaper in the near short time period. Many complaints online state that repair people used a shotgun approach replacing everything imaginable and within a few weeks or months the problems came back. Dont think the people who are complaining are a bunch of nut job, they are not. Samsung products are no longer on my list of products to buy. I have owned a lot of Samsung products but will never recommend or buy another one of their products until they own up to their problems. I am not holding my breath.

Unit is a slide in model. Stove top heats quickly and two of the large burners have multi size heat areas. Oven temperature is accurate, easily holds two large dutch ovens simultaneously, has a large viewing window and a bread proofing function. I would prefer that the oven racks move more freely with heavy items. Glass top covers that edges and prevents food particles from dropping between. I would purchase again.

Our ice machine tries to make ice, but then it drips into large icebergs and clogs everything up or does not work at all even after re-setting it. The company evidently does not back up their products because we can find no help from this company. So disappointed. Our oven is now causing problems, it is gas and it goes out and keeps lighting back up. These appliances are high end and not that old.

I have never replaced all my kitchen appliances before..my contract had just finished his kitchen and went with Samsung..I bought a refrigerator, a dishwasher and an stove..that purchase was probably the best MONEY I have spent..I love my KITCHEN.

Our Samsung Microwave SMH9187S had to have its motherboard replaced twice now in less than 3 years due to SE error and while run a few seconds and stopping. According to their own technical repair specialist it is a design problem with moisture which occurs when cooking food on the stove below their over-the-range Samsung Microwave SMH9187S units (Very Expensive Issue to continually have to fix). See all the complaints with Samsung on the Internet regarding not fixing known design and potential safety issues with its products and discontinuing them once issues start to mount to avoid additional liability. They just say its out of warranty and not our problem, call a Samsung authorized service company to have repairs made. This will be the last Samsung product we ever buy again (that includes everything Samsung makes from refrigerators, oven, stoves washers, dryers, phones, tablets, TVs, laptops, electronics, etc. And especially microwaves). When a company knowing refuses to stand behind its product design defects the only course for consumers is to not trust or purchase any products from that company and warn all your friends and neighbors regarding of the companies business practices after the sale and they have got your money. Fool me once shame on you, fool me twice shame on me.

I really like everything about my own, the self cleaning oven is good, I usually only have to wipe out a few ashes. The range top is easily cleaned, it is sealed. No taking it all apart. I also have the grill on the top. It is really great, when I am doing a large meal, I turn it on real low to help keep things warm. The settings and all the special features are easy to use, everything is so clean and easy to use.

I purchased the range in 2016 and the black stainless steel finish started peeling 1 yr after purchase. I also purchased a 3 yr extended warranty. They will not cover the finish because they say that it is cosmetic and will not cover the knobs because they were not considered a mechanical item. How can I use the stove if I cant turn it on? I am beyond frustrated. I am looking to join a class action lawsuit. I appreciate any information regarding this.

In less than 1 year the so called black stainless finish is peeling off both oven doors of our SAMSUNG ELECTRIC DOUBLE OVEN NE59J850 where the handles attach. Samsung calls it a cosmetic issue and will not address repair. The finish is tissue thin and simply comes off with a sponge. Last Samsung product in this house as we are also having trouble with two Samsung TVs.

This is the first and last time that I will purchase any products from Samsung. I purchased 4 appliances on April 14, 2019. I called because I needed repair to my range. I have made multiple calls and yet not resolved. First call agent did not speak English well, no help there! Second call agent muffled could not understand at all, however, provided her with the necessary documents and info including serial number etc. Waited 24 hours and no call from repair company. Called them and again needed to submit necessary documents/receipt since they did not have. (Mind you the range belongs to my 86 year old mother and of course with the current healthcare crisis needs a range).The third agent basically reprimanded me for not having the appropriate info on my receipt such as serial number. The Home Depot receipt does not have the serial number on the receipt but it does state the items that were purchased (Samsung Kitchen Package). Now I called HD to obtain a full invoice and of course I will not have for a couple days which may have the potential of falling out of warranty.You can guarantee that I will be calling the Department of Aging to file a complaint especially with the current situation that the US is currently in. One would think that providing the supporting documentation would be enough to schedule a repair. Now an 86 year old is left without a range (especially since she is self-sheltered) for God knows how long. I welcome a call!

When turned on just set and forget until the smoke alarm goes off then dinner is ready. Anyone can press the buttons to set and forget. Very easy to clean the top. The double oven is great for cooking single servings.

I have an over the stove Samsung Microwave that after a month of use has the lights and fans just come on for no reason and the touchpad doesnt work at all. I have to unplug the microwave every time to get anything to work again and then the next day it will start all over again. I wish I would have bought anything but a Samsung!

I purchased a Samsung stove, microwave, and refrigerator with a bottom freezer. The fans kept getting louder, so we called Samsung, who would only refer us to a repair person. Even though the back of the refrigerator is sealed, and the warranty says it covers sealed parts, we were told that it didnt include the fans. We were referred to a repair company and were told it would cost us approximately $375 to repair. We looked at reviews on this website and became extremely upset. Not only is this a common defect for this refrigerator, repairs have failed, having the same problem reappear. Why cant something be done to protect the consumer. I will never buy another Samsung product, plus I read that Samsung is owned by Maytag. What do we do? Weve purchased many, many items at Lowes, where we bought these items. You would think they would stand behind their product, but no, they only sell them.

We bought this range in Feb 2016, and it has not worked properly since the beginning. Their service desk is designed to discourage callers. For example, they keep asking me the same questions I have answered numerous times. Is there any recourse?

My oven (NE595ROABSR) quit heating and it took over an hour to come up to temp. Read all the reviews here and decided to check the broiler which I dont use much, that does not work either. I am waiting on repair man but after reading all the reviews I assume mine will go in JUNK Pile after diagnosis due to all that will have to be replaced. I dont believe in investing more money if it is expensive to repair. I do use the self clean oven and that may have burnt out the modules/sensors. I will NOT Buy another Samsung stove. I also called SAMSUNG and they will not take accountability.

The Grates on my Samsung stove have rubber mounts that hold them in place. Once the grates heat up the rubber mounts fall off, Now it’s dangerous because the grates slide all around. The grates were replaced by Samsung but in a short time the rubber mounts fell out again. Now it’s over year old... it’s a manufacture defect. Rubber and metal don’t work with heat. We can’t use our stove the way it is, Now what??? I would not recommend this stove to anyone.

Bought 4 appliance package from Costco. All are good except for the range. Could not be worse. When it heats on high (say to boil pot of water), to turn down you have to go all the way to low and then come back up to where you want. Had repairmen out for the second time today. They agreed it’s weird and contacted designers who said THATS THE WAY THEY DESIGNED IT. Are you KIDDING??? They obviously don’t cook and don’t test these things themselves. I’ve had at least 25 stoves in my lifetime. Four of them glass top. And with NONE of them did I either have knobs that didn’t immediately respond when turned up or down (mine take up to 39 seconds to respond!!!), or did I have to nearly turn off and restart over to choose a new heat setting. DO NOT BUY A SAMSUNG RANGE!!!!!!

Follow up; my frustrating experience with all of our Samsung appliances. Stove Model NE58F97. Fridge Model RF267. Washer WF 328 and Dryer DV 328. Stove has a previous review in Feb. The amount of issues with this stove warrants action by consumers. Doesnt cook! Burns, dries out, undercooks food and anything with fat under high heat will be sucked through the convection fan and turn into a smoking mess. Will not broil anything, try and broil a steak, youll be sorry. The only way you are going to bake a potato is to place it directly on the lower stove element and turn it once. Thats how bad the cooking is. This stove is all flash with zero engineering or consumer testing. The glass top ($); well seems everyone is having problems with the top. Too fragile period! I will be replacing my top after a 1 ounce salt shaker nicked the edge. Looked like an innocent looking edge chip but the first time the large burner was turned on it shattered the top. Design flaw or purpose built? You be the judge, looks suspect to me. Wonder how many glass tops were made? The shelving is horrible, we had an incident in previous review where the locking sliding shelf would lock into place randomly. Looked locked in but wasnt. Rest of shelving just falls to bottom with any weight. Really bad on lower half of stove. Dangerous! Burns! Damaged ovenware! Really! Burners are all over the place with heat regulation. Zero simmering capabilities, goes from no heat to blast furnace. Ruined many high quality stainless pans and Revere Ware to the point they are unusable (warped). Way too hot on high settings. Multi burner has multiple control issues. I do not bake cake goods but I can just imagine the problems with that because it can barely cook a pizza. Warming drawer is worthless (low setting too hot) and makes loud banging noises from heat expansion. Do not open this stove without turning your head away, the steam that shoots out of the front of this stove is dangerous. Cooling fan was dead quiet now has annoying high pitch. So it will not cook, its dangerous, will destroy your property and you will need a new top ($500) around every two years if you are lucky. This is my personal experience. Please if anyone has had a good one let us know! Fridge, well the fridge has performed fair but heres the list. Ice maker way under powered. Has been replaced once under warranty ($). Struggles to dispense or crush ice. Interior shelving horrible. Folding and sliding shelves have a mind of their own and continually cause items to fall out of fridge. Folding shelf was stiff so we tried to stay away from using it. Broke ($) at hinges 3rd time we used it. Front lowest edge of shelf is rounded without lip. Stuff slides off shelf onto floor. Fresh drawer broke the 2nd time ($) we cleaned it. Just hangs loose now. Freezer will occasionally go into steroid defrost mode and you will have an inch of frost on everything (normally a 16th of an inch). Washer does good job washing but screams horribly on any fill cycle. Sign they used cheap plastic on their water fill valves ($) and calcium buildup is slowly clogging it. Washer has the load leveling feature ($) which has gotten sloppier. Dryer does well but occasionally acts like the sensor ($) is going and will leave a damp load. I wont buy any of their products again. They got too big too fast and have turned into company that needs profits and have designed their appliances to be cash cows (that is what the dollar sign represents in this review) for their parts and repair business and affiliates. I purchased my stove through the internet from Goedekers in St. Louis, MO in 2014 and paid $1800. I will not bother with their customer service, they have to be overwhelmed and under corporate pressure to not honor their product from what I have read. Stay far away from their products and good luck finding anything of quality out there today. Our own fault we let this go on.

According to info we found on YouTube the error code is caused by steam corroding the keypad panel. We cant find anything on Samsung website to help us. The website is not user friendly and there is nothing mentioned about how to fix the error even though there are over 200 complaints. How can you make an over-the-range microwave and not expect steam? No more Samsung for us.

We purchased a 2003 Wilderness camper with a Samsung microwave over the range model in it. The microwave is always beeping, will turn off in the middle of cooking. The keypads dont function right and sometimes not at all. Have tried everything we can think of and nothing works. What can be done about this, and can one install another brand that will fit in the opening?

RF4287HA Refrigerator cannot be repaired - 2 1/2 years old. Loved this refrigerator until I got error code on display one day. Called for Service. Technical came and said unit could not be repaired. He called Samsung and after they spoke, he told me Samsung would call to make arrangements to exchange unit. Told they would even take the old unit back at the same time. Received call today from Samsung requesting receipt. I was then told that Samsung will only be refunding me for the purchase price prorated from the time of purchase. I feel like I was misled and that Samsung does not stand behind their products. I will now be going out tonight to purchase a new refrigerator. It will NOT be a Samsung.

I purchased an over the stove microwave Sept 17, 2014 from Lowes Monroe, Michigan. Thanksgiving Day Nov 27, 2014 (yesterday) while warming up cheese dip I was smelling electrical burning. I looked and my Microwave, it was blowing black smoke out of the vents. I opened it up and my house filled with BLACK smoke. I turned it off. Needless to say its only about 2 1/2 months old. I called Lowes and they said I was out of the store warranty BUT they would sent out a service company. REALLY???!!!??? NEVER AGAIN SAMSUNG!!! Model # SMH2115. If I hadnt been standing in my kitchen, my house would have caught fire WITH 30 people inside of it for the holiday. Extremely dangerous.

The lower igniter in my oven burned out the middle of November. I tried in vain to get information from Samsung. It was finally repaired by an independent company about mid-January. Samsung was no help to me.

Shame on Samsung! I bought a refrigerator RT2BSRTS1 in Hong Kong and it was delivered on 25 July 2011. However, we found out that it didnt work the next day. So, we called costumer service and a staff from the maintenance department checked on it on the 27 July 2011. According to the repairman, the refrigerator cannot be fixed and they will just have to replace it as soon as possible. It is already July 30 and I am still waiting for their arrangement. They always say that it is still being processed! It is very urgent to me. All my stuff is just being kept in the kitchen cabinet. It is 30 degrees Celsius so the food will spoil! What happened to this Samsung Company? I would never buy Samsung products. Shame on you, Samsung!

This is a fantastic oven stove. It heats up quickly the temperatures are accurate. We especially love The Griddle in the middle for the fifth burner. The convection oven settings and the separate setting to roast meat is a fantastic option. The self-cleaning is a great thing does a pretty thorough job. Overall we would recommend this range.

Major problems with Samsung range model NE59J7750WS/AC Duo-Flex - If this range is working up to the specifications of the manufacturers design then that design is flawed. One flaw is that there are no vent openings in the bottom of the oven to allow for heat transfer. Vents that would mean the oven could come up to temperature in 10 minutes rather than the 30 to 45 minutes this lemon takes. Other brands that we have since been looking at have these vent slits. It may be more convenient for Ms Consumer to clean a range with a hidden bottom element but if by hiding it you restrict the heat flow, what good is it?Another flaw is that the sensor tells the temperature display 365 and beeps to say it is ready to bake when the oven is only at 225, 365 is still 30 to 45 minutes away. Why was this range designed to do this? To impress the EnerGuide inspector with how quickly it reaches temperature? Can you say Volkswagen?? A third flaw is that there is no consistency in the final temperature reached. Set it for 365 and it may only go up to 345, next time it might go to 385 (as it did when Sears repairman Ken was here. He said he could fix that problem, I said why bother, last time it only went to 345, if you drop it by 20 it could just go to 325.)A fourth flaw is the variation of oven temperature within one baking session. The last time we baked (was the LAST time as we wont try again) it took 38 minutes to get up to 365. We put in a sheet of cookies and 12 minutes later they were done to perfection (the two on the right). The second sheet of the same cookie batch went in just as the first was taken out, when checked 8 minutes later they were already burnt. Usually, when you open the oven door to take something out and then put something in the temperature drops, in this case it must have risen substantially to burn the cookies in 8 minutes. There is no rhyme nor reason for the temperature variations with this thing.You say There is no repair solution that can be attempted by our technicians as after multiple visits we have not detected any fault with the unit. That is not true. Your guy Ken can attest to the fact that it took 45 minutes to get up to temperature and that the final temperature was 20 degrees higher than the setting. He wasnt here when it only went to 345, he hasnt been here when the wild fluctuations have occurred. Have him spend a day here checking it out, hell tell you whats what. Better yet have him take it home and make HIS wife try to use it! We arent going to anymore! For more than 45 years we have put our faith in Sears and Sears products. Now, at the first instance of a problem Sears has failed us. Well see if a media investigative reporter will be interested in this matter as we have had no luck getting Samsung or Sears to see reason. CBC, CTV & Global for a start.

Purchased this top of the line double oven stove from Lowes South location in June, 2017. On February 21st dropped a glass cover from a casserole. A short height (3) from the stove top resulting in the glass top shattering. The stove was still under complete warranty and nowhere did it indicate in the manual that glass tops were excluded in the warranty. Phoned Samsung and followed their instructions as to taking photos of the damage and when speaking with them we got the impression that everything would be repaired. As soon as Samsung received the photos they responded very quickly that it was excluded under the warranty. Nowhere on the warranty was there such a disclaimer. We will never buy another Samsung product again. We would not recommended this company as they do not stand behind their warranty.

Very convenient to use, however the buttons that are on the front side seem to be a bit of problem when you get up against them, the oven lights starts up. Also, the stove control buttons are a bit confusing as they have temperatures on both sides of the button for two of the ranges. One if for low temperatures while the other is for higher temperatures. The oven is very convenient and cools very efficiently. Not a bad price for a range. The simpler the better!

MF21F707MJT - This is my second Samsung microwave. The first one I had for a year and the door handle broke off. It still cooked, but my wife insisted I get a new one. So I did. I gave the one with the broken handle to the attendant at the landfill. OK I buy this new one and install it over the stove. It is absolutely almost useless. The fan comes on randomly, it beeps, it begins cooking on its own, the control buttons dont work most of the time, etc... I should have kept the one with the missing door handle. This one is going to make for a nice $700 bird feeder.