I had the same problem with my Samsung fridge. Only had it for 2 years and it kept making these loud buzzer noises like the kind you hear on a game show when you answer incorrectly. And clunking sounds - and finally the defroster iced up and we had to unplug to thaw. Then it did the same thing again 2 weeks later! Had a hard time finding a service guy to come look at it - no one wants to deal with Samsung - said they get no support. Anyway had to order a new defrost unit - it took 6 weeks - I am not kidding! They replaced it when it came in and 5 weeks later - here I am again the exact same problem! Im done with it - taking a $1,500.00 loss because cant afford to keep replacing the part. Buying an American made fridge this weekend. They make good TVs and cameras but have no clue about appliances.

We bought a SAMSUNG dishwasher only to find out that there is no heating element in the dishwasher - by design! Who in their right mind designs a dishwasher that does not also dry the dishes? When I spoke to a SAMSUNG representative, her solution was to wait until the wash cycle ends and then prop the door open to let the steam escape.

The ice machine motor that opens a small door to release the ice in the chute suddenly started and never stopped, making a constant clunk noise. The service technician said that a tiny wire broke at the hinge on top of the fridge due to the repeat opening and closing of the door. This a design problem and not really a wear and tear problem. He said when this happen again, the whole door will have to be replaced!! I called Samsung and the receptionist gave me a ticket number. I asked her Samsung email as I wanted to forward to them the technician report and invoice. I said Samsung should pay for this even if it is passed warranty. The receptionist disconnected.

Please do not believe the five-star reviews for the Samsung FRG298HDRS model refrigerator. The owners have not had them long enough. After two years of use, the water inlet valve started to leak. Shortly after, both ice makers quit. A month after the valve replacement, it filled the lower freezer with water that spilled over my hardwood floor. Two ice maker changes later, I went back to ice trays. I will say the cooling still works fine (for now). Local appliance repair stores in my area wont touch or dont know how to fix a Samsung. In my case, the nearest repair facility is 50 miles away.

I got a Samsung range and it does not go against the wall. It has to sit 3 inches away from the wall because of how the gas valve is high. Messaged Samsung asking them if they could help because it is a hazard in my kitchen for the free back splash kit they offered by sending in your receipt of purchase which I did but because I did not buy it from a store and bought it from a review group they kept declining it over and over. They have the worst customer service. It was a waste of money. They did not care to help at all to solve my problem. I will no longer support Samsung or buy any more of their products and right now every appliance in my kitchen is a Samsung including my TV which will be no more will I buy again.

This gas range fails within a year!!! PLUS it has been a total nightmare getting service for Samsung products. I finally realize from other reviews their products for the home are subpar. Only 1/2 the oven has worked the full oven has not. Now I have a brand new range with only a 1/2 oven!!! It is my understanding from reading other reviews if you use the self cleaning feature it MELTS the buttons and the circuit board. BEWARE OF THE short lived quality of the Samsung brand for this kind of product.

Stay away from Samsung refrigerators, they suck. Talk to appliance sales representatives and appliance repairmen, they will tell you same thing: Samsung is difficult to deal with.My 5 year old fridge, model #RSG257AARS, freezer section stopped working. This problem started 4.5 years after I purchased this unit. I first sign of problems was when the ice maker stopped making ice. I thought it was a ice maker gone bad problem - INCORRECT, this was the first sign that the freezer section was losing freon. I tried to find a repairman that serviced Samsung products, almost impossible. My appliance repairman (I own several rental units, I have used the same appliance repair guy for 10+ years) told me that Samsungs are hard to work on but not as hard as dealing with the Samsung company. Boy was he right! 6 months later, I finally got a Samsung approved repairman out to diagnosis the problem. The unit needed a $600.00 recharge of the freon system and, due to the delays in finding a qualified repairman, I found myself just outside the actual purchase-receipt-date on the 5 year warranty of the compressor system. Since my unit was technically no longer in warranty, there was nothing Samsung could do for me. I fought the good fight with Samsung and you can read the blow-by-blow description below (My Sad Samsung Story) but the bottom line is that Samsung is way, way too difficult to deal with from a consumer point of view. I think their customer service executives were trained in North Korea. I would avoid these machines and any other Samsung products. They have lost me as a customer. If you do own a Samsung and have any sort of minor problem, call Samsung immediately. Remember to keep your sales receipt. Samsung will not even start a conversation with you unless you have this. The following is an email I sent to the office of the president for Samsung:My Sad Samsung StoryFirst off, I own several Samsung phones and televisions. This is a story about the refrigerator I own and how unsupportive Samsung is when you have a problem. This past December/January, my wife and I noticed the ice maker of our Samsung refrigerator was NOT making ice. We then noticed that ice cream was NOT staying frozen. At first, I thought that with the Holidays and the large amount of use the freezer was getting; it might have a problem keeping up. We continued to monitor the performance of our freezer section and it continued to get worse. At this point I pulled out the unit, removed the access panel at the bottom and thoroughly cleaned the fan and coils. Since we have cats and dogs, I have always cleaned behind our refrigerator every 6 months. The refrigerator worked fine for a week but then went back to NOT keeping items frozen or making ice.With the problem not getting better, we finally started calling appliance service technicians in April. We own several rental properties and every time I have had an appliance problem, I have called a very reliable and trustworthy appliance repairman. He has been working for me for over 10 years. When I called him about my Samsung refrigerator problem, he said he did not work on Samsungs and told me I would have a hard time finding anyone who did. He was right. It took us until May to find someone who agreed to come out and look at the problem but he didn’t make it to our house until June. This guy was from Encore Appliance Repair. While at our home, he spent most of his time on the phone with a Samsung representative trying different diagnostic procedures. They finally agreed that the main circuit board was bad. The board was swapped out a week later and the fridge still didn’t work. Finally got the Encore service man back out and he again spent most of his time on the phone with a Samsung representative. The diagnosis this time was that the Freon needed to be recharged. During the phone conversation, the Samsung representative assured my service man that since my fridge was still under warranty; Samsung would pay to have the unit repaired. I was then instructed to call 1-800-SAMSUNG.My initial conversation with the Samsung representative, Peter, was that I would need to verify the purchase of this unit. I then proceeded to fax, email and text a copy of my receipt to Samsung. The next day I called Samsung and talked to Franklin, he told me that they had not received anything from me but that if my unit was bought in 2009, it would be covered. He then gave me the number of the certified repairman that Samsung uses in my area. This was the service agency that Samsung was going to use for my warranty repair. Franklin told me it would be quicker for me to make an appointment with this appliance repair service than for him to call and set up an appointment. Golden-in home Service came out to my house on Tuesday, June 23rd and told me that a gasket on a fill valve on my fridge’s compressor had failed and I had lost the Freon charge. Cost for repair was $600.00.I called Samsung again and relayed this information to Keisha. She told me that Samsung still did not have any verification of my sales receipt and then she transferred me to Bonnie, an executive service representative. Bonnie listened to my tale and asked me to immediately email her my receipt, which I did. Upon examining it, she said that since my receipt was dated 5/7/2009, the 5 year warranty on my fridge’s compressor expired on 5/7/2014 and there was nothing she could do for me.Needless to say, I was and remain extremely upset. My unit had been failing since December 2013, I finally get in contact with Samsung in June 2014 and they tell me that there is ‘nothing they can do for me’? I may have contacted Samsung shortly after my 5 year warranty expired but I have been actively trying to have this unit fixed since January of this year. It is very upsetting to me that a company, any company, would not stand by a defective product. I remain very upset with Samsung.The Story Continues…After I sent the above email to ‘The Office of the President’ for Samsung, I got a phone call from Shawna, a Samsung executive service representative. She listened to my sad tale and asked me some questions concerning what exactly the service technician had told me. It just so happens that the Appliance repair Company, the one I used to diagnose my fridge; called and that morning, about 45 minutes prior to Shawna, and told me that in their opinion, our fridge ‘was not worth fixing’. Keep in mind that this is the company Samsung recommended and told me to use. Ms. Shawna then said she needed to talk this service company, Golden-In-House appliance repair, and verify their findings. She told me that Samsung would either pay for my repairs or credit me a prorated portion of my initial purchase cost. She also promised to call back that same day.About 6+ hours later, Ms. Shawna called back and told me that since my refrigerator was fixable, Samsung would be willing to pay for the parts to fix it but NOT the labor. The repair quote by Golden-in-Home was for $600.00, mostly labor. I pointed out to Shawna that the repair service had recommended I NOT repair this unit, their direct quote was that it was that ‘it was not worth it’ to repair this fridge. Shawna argued that the unit could be repaired, if we were willing to pay for the repair. I told her that my household had been turned upside down long enough with this problem and we wanted to get a new fridge. I told her I wanted to have Samsung prorate the purchase price of my fridge. She said Samsung would not ‘buy back’ this defective fridge until I had tried to repair it. Shawna said she could submit a request for a buy back to her boss but it would be turned down. I then realized that Shawna had no power to resolve my situation. I told her that I was very upset with Samsung and that they would be losing a customer. She acknowledged that this was an unfortunate situation for me and then she asked, “Is there anything else I could help me with today”? I didn’t bother to point out the fact that she hadn’t helped in the first place.Conclusion: Stay away from Samsung. They don’t know the first thing about making the customer happy or honoring their warranties.

My French door refrigerator started forming ice about 18 months after purchase. Warranty is only a year, which is ridiculous when you pay that much for a appliance. I checked online for anyone else experiencing the problem. Most problems were with water under the crisper drawers which I hadnt experienced. I called Samsung and the first words the service desk said were, We havent experienced that problem before, which I knew was bogus because every person that called them said they said the same thing. Anyway after over 2 years of emptying my freezer and getting the ice out, I finally bit the bullet and called a repairman. I wish Id done it right away.He took the bottom panel off the back, took out the two drain pipes for the automatic defrost, about 7each with a rubber, flat nipple on each one. He shows me the small slit across the end of the nipple that the water drains thru and explains that if that slit gets clogged the water backs up and freezes in the bottom. It also could cause water to be leaked under the drawers in the cooling part of fridge. All he did was cut about -1/8 off of the flat ends and put them back on the pipes and reinstall them. They must just slide on because he didnt have any tools but the screwdriver to remove the panel and a snipper to cut the rubber nipple. You can use scissors for that. I could have done this myself had I known what to do. Thats why Im writing this.Also he said to be sure to turn fridge off for 48 hours to make sure all the ice has defrosted. Thats a pain, but weve been removing the ice for 2 years every 3-4 weeks. If this works, its worth the 48 hours without a fridge. If this works, you wont hear from me, if not, Ill let you know. It was a $79 service call. Its a bad design and hopefully Samsung has changed it. My fridge is almost 4 years old. I love everything else about it.

We got a Samsung Convection Range less than two years ago. It blistered on the bottom and the paint peeled off. It looks horrible. They won’t stand behind it saying it’s cosmetic. That is minor compared to the burning smell and smoke that goes through my kitchen and house when I use the oven. I can’t use the oven anymore for fear of a fire. They will not stand behind their faulty product!

We purchased a Samsung over-the-range unit and we too got the error code, unplugged the microwave and it worked well. That is for a while. I heard a ping noise and the springs for the latch broke. I had complained about this since day one, since we got it. It was even checked several times under warranty and was told it was fine. This is what I get and Samsung will do nothing about it. Count me in for a lawsuit. Never buy Samsung again.

Weve called customer service for Samsung several times. They were not helpful and they did not support the customer need. Samsung knows of a faulty design on the icemakers of their refrigerators yet refuses to acknowledge and make it right for their customers. There is currently an open class action lawsuit for this problem, yet Samsung customer service wants to charge its customers to send technicians out to repair knowing that the icemaker will become faulty again. I am very dissatisfied with Samsung products and will not be purchasing or referring their product again.

We bought a bottom-freezer fridge in June. It worked fine at first (although we were on vacation for 3 weeks in July and August). In August, water appeared on our floor, and was traced to a slow drip from the water dispenser. Samsung sent the problem to a local service shop, who told us to run 2-3 gallons through the dispenser to purge air from the lines. This had been done by installer; we did it and the drip persisted. The tech came to our house and reduced the water pressure. Drip persisted. NOW Samsung tells us that future service calls are our responsibility, for a new unit still on warranty!!

After we bought it, we had to defrost every 4 months. Ice builds up on behind the refrigerator part. We had to take the cover off and de-ice. It made loud noises, smelled like chemical (like gas) every time you open the door. The tech said to put baking soda in it for 48 hours. Please, Im not stupid. We ordered a new fan motor for it off eBay for $40.00 and a new water filter for $35. Now, we wont need it because we will probably go buy a new one. Samsung is junk. Dont buy one! I couldnt believe all the bad reviews. I wish I had seen this first. The fridge should last 15-20 years. Our other cheapies were better than this $2,000.00 unit!

Microwave is literally 16 days old and it smokes and sparks! So today we started the process of returning this microwave that is a fire hazard. The call process is ridiculous! The first representative who we called said, “Sure return the microwave” and told us to go to the website. Well that wasnt correct as nothing was there so called back second person said we cant return it transferred us to another dept. as the order # isnt there and cant find us. They hung up during the transfer, go figure...call back and they said, “Will give you a person to contact so you can have it looked at, a shop person technician”...Sooo we called the technician office, they said we’re not in the system 18 mins later and they will start a warranty claim. Whatever that means. Here we sit waiting for the technician office to call to set up an appt. We literally just bought this junk and received it on the 16th of August 2018. Weve been in another state for a funeral so we missed the cutoff, go figure. This $200 piece of junk sparks and smokes when you use it. We will now have to drive this junk to a shop to have it looked at because they refuse to return it after 15 days. And I refuse to have this crap plugged into my house to blow up. Then we will hope that the person there doesnt blow up and is component enough to fix it. So bottom line you will need to set a day off to call many departments waiting for someone to call you back but they will refuse to return your product after 15 days even though its defected. Note: there is a place you can call if the item is defected. They will return it for money back at 30 days but only if it was damaged in transit. Dont do what we did. Stay away far away!

I have just spent the last half hour reading comments on good old Samsung Refrigerator. I have had a problem for the past year and now comes a time. Where do I start? Whats the cost? The digital front settings are being controlled by a ghost; bounces from ice to water, doesnt stop. Cost? Water on the floor. Ice built up on the back of the fridge really thick and water steady on the bottom of the drawers. Cost? Any advice besides throw it to the curb like people have said? Nice fridge; but really, how much money does an average person need to fix repairs? I was going to try and tackle project by myself but will it work or continue the hair dryer every couple of months thawing it out and putting up with dings on the front panel deciding what it wants to do? Any suggestions? Obviously not after reading the reviews. Would never recommend Samsung to anyone. Bad, bad choice I am just fed up with this problem. Thanks Samsung for the Lemon.

I bought a fridge RL30CSCTS in 2012 and sometime this week Ive notice it has stopped cooling. Am so angry because Ive lost my things that were on the fridge. They all rotten and didnt expect a BRAND like SAMSUNG will be this common! Am not sure of where my receipt is, as Im now still looking for it. Maybe Ive been careless because I didnt think Ill have a problem with you cause I loved and trusted it, but not anymore!!!

Samsung fridge with the drink drawer is the smarter purchase I've made! I purchased the 'Samsung - 28.2 Cu. Ft. 4-Door French Door Apps Refrigerator with Thru-the-Door Ice and Water - Stainless steel -Model:RF28HMELBSR" 3 years ago and have never regretted it. The fridge is a powerhouse with cool features. The drink drawer is SO awesome! It keeps our soda and beer cool and out of the way! It has a mini-touchscreen that plays Pandora, shows our calendar, weather and news, plus has an app for drawing notes. The connection isn't always stable and the phone mirroring app never worked, but I don't care. It's really cool. Keeps the food fresh, the freezer is large and has a drawer for small items as well. The shelves are movable and it looks lovely. I totally recommend it!

My ice maker and water dispenser has not been working for 9 months. The repair technicians seem to not be able to repair and the refrigerator has just about been rebuilt with parts. Still isnt working. Repair technician came out today and ordered 6 more parts. Same ones that have been replaced. The warranty company denied replacement. They would rather pay all that money for parts for same issues. I am so frustrated to have a expensive refrigerator that doenst work and seems it cant be repaired.

Bought a Samsung dishwasher last year and it is trash! I have to run the dishes through the cycles twice and they still arent clean. I followed all the instructions and it just doesnt work. The smell when you open it up, even if there arent any dishes in the dishwasher is overwhelming! Will never buy another Samsung appliance again!

DO NOT BUY! DO NOT BUY! FOR THE LOVE OF GOD, DO NOT BUY THIS DISHWASHER! My wife and I purchased this dishwasher in February 2014. It lured us in with its beautiful looks and promise of quiet operation. For nine months this dishwasher worked flawlessly. It cleaned our dishes well and you could never tell this thing was in operation when it was running. During the first week of November we got an LE code and the dishwasher shut down. The manual told us to cut the power to it and call Samsung for service. It took two weeks to get a technician to our house and he had to order a new control module and a new leak sensor. Apparently LE is the fault code for leak. When the Technician replaced these items the machine started working again. Two days before Thanksgiving the dishwasher stopped working again and was flashing the LE code again. This time it took almost a month for the Technician to get to our house and he couldnt find the leak so he ordered an entire Sump Assembly since Samsung told him this is the only other thing that could be wrong. Christmas Eve, the technician came out and replaced the Sump Assembly and got the machine running again. On New years day, a week after the repair, our dishwasher stopped working again and was displaying this dreaded LE code again. I immediate called Samsung and they scheduled the repair man to arrive for another repair today but the machine started working again yesterday (assuming the water leak dried up) and the repair tech called Samsung to explain to them the situation. Samsung told the repair tech since he couldnt recreate the problem theyre not going to recognize there was a problem and they were not going to pay for the service call. Even the repairman was disgusted with this and called his supervisor to explain the situation and jumped through hoops to find a way to keep us from paying for the service call. He even called the store we bought the machine from and explained the situation to them which lead to the store telling me to bring this piece of junk in to them tomorrow and theyll give me a new machine of equal value and different brand name.I went online and entered the model number of this dishwasher in google and I am in shock from the amount of complaints I see about this dishwasher and theyre all the same complaint. That LE code and the inability to get it fixed and Samsung refusing to do anything more than toss new parts at it. This dishwasher is in need to be recalled but Samsung will not acknowledge it. PEOPLE PLEASE!!! DO NOT BUY THIS DISHWASHER! There needs to be a class action lawsuit brought up against this company. Also everyone that has been ripped off by this company needs to simply contact the Federal Trade Commission and make them aware of this Samsung sponsored con game being ran on American consumers.

I purchased a (expensive) Samsung Fridge at Home Depot and after 1 month of having the fridge there are small rust spots all over the front of the fridge. When I called Samsung support they said its a cosmetic issue and not covered under the warranty. They said it could be caused by prolonged exposure to moisture (Ive had it for a month) or an abrasive cleaner was possibly used. The only cleaner that has been used was warm water and dish soap one time and a mixture of vinegar and water one time. Samsung refuses to stand by their product and Home Depot says the issue needs to be handled with Samsung.

Bad product support & bad quality product: Samsung product is not working (product model no. 180 LITER, model name: Samsung double door)I’m frustrated after buying the Samsung refrigerator product and I m not satisfied with the service of this product. I bought the Samsung fridge last year. Now I have a lot of troubles at the present. It is not working. There is a major problem; the refrigerator is not working. Kindly register my complaint and replace the refrigerator I bought. If the Samsung refrigerator is not put into use by you or your authorized representatives, I will be left with no other option but to seek the legal assistance of the appropriate forum to get my grievances redressed.I am not really happy with the way your after care service centre is functioning, since they are simply interested in charging the customers rather than addressing the issue/problem rightfully. I hope you will understand my mental agony and the problem I have been facing all these days and set the issue amicably, since it is the responsibility and duty of the producing firms to attend to the customer’s needs.But yeah, Samsung has a very bad after sale support. They basically sell you the stuff and then forget about you after that. They dont care about the complaints, and they dont stand behind their products. I will never purchase another Samsung product again. I dont care how good they are. There are always alternatives, and I would rather deal with a reputable and ethical company. I want to replace my Samsung refrigerator immediately. I have very bad experience with Samsung product. Even I dont know where I am supposed to go with my complaint. What should I do? I will never purchase any Samsung product again, even suggest others to buy Samsung product. I am requesting you to see the matter and try to solve my problem.

I recently purchased a whole kitchen appliance package from Samsung and in the six months that I have had it, I have had numerous problems. The microwave out and out just died on me, the handle on my freezer door keeps falling off and the worst is the finish on the oven door is peeling off. Samsung refuses to fix it, saying it is cosmetic, which is what all the other people on the reviews were told too. How can you make a crappy product that doesn’t stand up to everyday use and then say youre not going to fix it? I am going to talk to a lawyer about a class action settlement! Shame on you Samsung for not caring about the people that are paying their hard earned money for your faulty product!

I bought model number rf263besr serial jkj44bbaesr side by side Samsung refrigerator. I had a complete disaster for my Christmas day celebration. I am informing the consumer that I tried to get a refund on my money from Samsung refund department claims for the food that was spoiled in my Samsung refrigerator this past Christmas. I ask to speak to a supervisor about this matter. They refused to put me with that contact and forced me for herself to handle the problem and forced me to have a technician come out. I have had a default ice maker (I assumed because I never did get a technician from PC Richards) and coolant problem arise recently, and to add a 400 dollar grocery bill that had to be put into the garbage on Christmas Day. Please see class action lawsuit from the complaints as well dating back to 2006.

Bought Samsung refrigerator (RFA267HAWP/XA ) in 2012 from HHgregg. Now 2017 found Pitting and rust underneath paint on both lower corners of water dispenser of door frame. Went online filed complaint and sent pictures. Called 1-800-726-7864 again and talked with customer representative, was told we were out of date for service. I advised that Samsung has a flaw, defect in their product -- the product is now rusting and what can you do to fix it. Here is the drum roll >>> they can send out a tech to look at the problem and fix the problem, But this is at the customers cost and not covered by Samsung. Another Samsung product crossed off my product list for the future.

Samsung Twin cooling plus. My fan in my refrigerator (Model #RFG297HDRS) started making noise and then stopped working all together on my refrigerator that is only 2 years old. Samsung support claims that there are no reports of this being a problem. That is not what I see checking reviews on the internet. Wish companies took quality of products more seriously. Very DISAPPOINTED.

I am on hold with Executive Customer Relations - a defective range that has been repaired numerous times. Have had numerous conversations escalating this complaint after three circuit board failures on this gas range.

There are very, very few directions on how to bake cookies, cake and etc. using the convection oven. I would have thought there would be a chart how to change the baking directions AND a cookbook. Following the directions in the booklet were not clear enough.

Dishwasher door leaks. Repaired 5 times over the last 16 months, still leaks. 2 sets of kitchen cabinetry ruined. Samsung still refuse to replace the machine or to refund my money. Do Not buy one of these, it is the most expensive dishwasher I have purchased and by far the worst. Pity the rating here doesnt allow me to award NO STARS!!!

Same as Jean of Palmer, AR, December 25, 2011. It started with the ice maker now not working. A piece of junk and a big waste of money. I feel for only 3-4 years old this fridge should be working great, but not a Samsung. I guess I will just take my losses on this one and go buy a new one. Not a Samsung though.

The Samsung refrigerator is good, but it is very pricey, even the filter is expensive. I like this fridge very much. I would recommend to others. The refrigerator can be bought in lots of stores. However its difficult to find the filters when you need them and they are not cheap.

I purchased this new refrig. when my old one gave out, so I was in a hurry to get one and did not do any homework as to the appliance. I went by the name alone. Big mistake. Right from the front door inside the house this thing was making noises like crazy. After 2 weeks of trying to get a repair man out, they finally replaced the fan and the ice maker. These loud banging noises, and cracking sounds, then sounds like hot water hitting cold, sizzling noises continue. All day and All night!! My dogs are barking all night thinking someone is coming into the house it is so loud, when company comes, I have to shut their door, in hopes they can sleep. I would never buy another Samsung ever!! I would like to get some sleep at night, I do have to work. I hope someone reads this and can do something about this problem, or replaces this haunted device. Thank you for reading.

I purchased my refrigerator on the 16-7-13 model SR690GDLS, 7 months later there was a bubble in the door underneath the water dispenser. The whole door was replaced on the 1-4-17 and the top drip tray part that was faulty in its design as it had holes in it so the water would drip into the bottom tray. This was replaced with one that did not have any holes in it so the water could not go in to the bottom tray. I was told that this would fix the problem. Then after 3 months the plastic around the glass started to crack. I had them replaced on the 4-8-14. Samsung rang me a few days later and said they were extremely sorry for all the trouble and sent me two movie tickets. Two weeks later I notice another bubble on the new door. I rang Samsung again, they sent another door out and another top drip tray with no holes and replaced them on the 9-9-14 only 5 months since the last door was fitted. I suggested to the repairman that the underneath tray may be the faulty one as it was not replaced last time and that the same thing has happened again and that may be the problem and could he please replace that part also. He said that I would have to ring Samsung and order it so I rang Samsung while he was finishing off and they asked to speak to him. He told them that it wasnt faulty and that he replaced what was sent. I then explained the situation again to Samsung and said that that was his opinion. But my opinion is that it must be faulty as it is the only part that has not been replaced and I have had the same problem and do not want it to happen again. She said she would order the part and call me back. 30mins later she called and said they did not think that the part is faulty and that if I ask them to send it out, I have to pay for it. As you can see I am not happy with this situation and the problem is not fixed as I do not have a guarantee that it will not happen again.

Updated on 06/24/2020: I called a technician to look at the stove. He told me that the repair would be $325.00. That is more than half of what I paid for the stove. I strongly suggest that you leave this piece of work at the store. Calling their service department is close to useless. They are inefficient and the bottom line is that they do not care about their customers. You can tell how much they care when you read the responses that some of the other customers left. I am the one that reported that there was a gas leak from one of the valves.Original review: Please do not buy this stove. I have had the stove for less than 3 years. In that time 2 of the knobs on the stove have broken. I did glue one of them back together and I will probably get the other one done too. On Sunday the gas valves were working fine and on Monday morning one of the valves froze in the on position allowing gas to escape.This is also what caused the second knob to break. I did not notice that there was any gas still escaping, but when I checked again, I noticed that the burner had lit. This could have resulted in my dying if it would have happened at night and if I had gone to sleep. Better safe than sorry, leave this stove at the store. It should not even be there.

The top rack has a section that is corroding and rusting. The dishwasher is just one year old. Customer service claims it is physical damage and they will not replace the rack. We put cups on the rack so that clearly could not be physical damage to cause corrosion and rust. Their products are junk. Do not buy Samsung. They are cheap products and they have terrible customer service.

The electric stove looked nice 2 years ago when I bought it. Black and stainless steel. Never buy this junk again. Oven made a pop sound and now wont heat past 150??? Its toast after 2 years! Their dishwasher at least lasted 3 years??? Ill never buy Samsung, ever. Their CEO, should be in prison for life without parole for fraud products???

I’ll start with what I disliked - water filters leak. The ice maker freezes up. The door shelves cracked. The metal strip on the left side broke and has to be flipped. On the other hand, I like the roominess of the bottom drawer.

Love the functionality and setup of this freezer... when it works. Purchased in 2011 and worked fine for 4 years, Then water started leaking onto the tile floor causing a severe falling problem especially with my toddler. Service tech found a cm deep pool of mostly frozen water under the deli drawer but couldn’t explain it. Since then, we have had repeated problems with the back of the fridge freezing and stops cooling requiring manual defrost. Have lost full refrigerators of food several times. I have had to chip huge sheets of ice and suction freezing water out of the bottom of fridge multiple times. Major headache!! Fan is freezing up again so time to defrost again. That will consume our entire Sunday... RIDICULOUS for a $2000 machine!!!

I bought this Samsung refrigerator RF217ACPN from Lowes in August of 2011. In July 2013, the display panel failed and made it impossible to turn off the unit or change any settings. I called my repair technician who ordered a replacement display. After being backordered for two months, the item finally came in and he replaced the item on the refrigerator. The replacement failed to fix the problem. I have tried contacting Samsung support and their website is horrible, their chat service abominable and when I did finally get to chat, I was told I would hear from Samsung in two business days. Nothing after 10 days. I cannot find any repair service that will work on this brand. Lowes should not carry Samsung as the product is so bad. Wasted my money. Never again.

Model RB215ABBP - I wish I had found these negative reviews before I bought this POS a few years ago. Within a short period of time the right crisper bin started holding water. It still does that! In addition, the ice maker completely broke into pieces. I have a repair guy coming today. If this costs from than $200 I will just replace the fridge. I may replace it anyway. NEVER BUY SAMSUNG APPLIANCES!

I am so utterly disappointed and frustrated with Samsung. We have a few Samsung items in my home. TV, Washer and Dryer and French Door Refrigerator with freezer on the bottom. We have hard water in my home and wonder if this could be the issue. Almost one year from our delivery of our brand new refrigerator from HOME DEPOT, the ice maker stopped making ice. When we investigated further, we noticed that ice wasnt dropping and there was frost and freeze everywhere. We began the regular ritual of using my hairdryer to defrost the ice maker. I called Samsung. Our unit was out of warranty for 3 days. They would not make accommodations and would not bend, even a bit. Nope. Nothing. I was livid. CUSTOMER SERVICE is not alive and well in SAMSUNG. They flip the consumer off with a hand gesture and send you on your way, after all, they already have my money. NO SAMSUNG IN MY HOUSE, ever again. I will pay more for something else. Im so happy to see the debacle unfolding with their line of tablets, phones, etc... Sorry for the consumer, dont get me wrong. I hate that company.

We purchased a new Samsung (dishwasher) appliance set 2 years ago. Constant bad odors & not cleaning well. During that time I had service come out several times. They always said everything was fine. Suggested cleaning products etc. All of which I tried. Nothing worked. The smell of this unit was horrible. Finally got rid of it and bought a Kitchen Aide. Love it! No odors and cleans well. I will never buy another Samsung product.

This review doesn’t even deserve a star. I wish you could give 0 stars. I will never buy anything Samsung again due to my experience with this fridge. Barely 3 years old and paying over $3k for the model... The refrigerator portion froze up and no longer worked. They sent theirs Samsung repair person to fix it. Said he took care of it and a one week later... It froze up and no longer worked. It is a giant piece of garbage. Now after calling them to get help they said they don’t have a repair person to help us. We now have to pay almost $600 to repair this fridge that is less than 3 years old and the parts are coming from China and are on back order. TERRIBLE EXPERIENCE.

Samsung dmt400 rhxxa - Dish washer 2 years old. Had service the first year, wont clean, parts replaced. Wont clean either top rack or bottom rack. Called samsung, no help. Bought at pacific sales, going to their store tomorrow.

I remodeled my kitchen 4 years ago and purchased all new Samsung appliances. They were magnificent looking! However, the microwave touch panel malfunctioned after just a few months and went completely black... no lights. Samsung repaired it due to a recall on the panel. Now four years later it is out again! I had to purchase a new microwave today... NOT SAMSUNG. The range already has one malfunctioning burner so now Im down to 3 burners. The refrigerators ice maker stopped working after 7 months.... cost $450 to replace. Samsung only guarantees the ice maker for 5-6 months. Only Samsung repair people can fix your appliances because no one else can get the necessary parts, so the repair charge is double that of other appliance repair businesses.The dishwasher cleans horribly and leaves grit in EVERY glass/cup. The welded stainless steel walls of the dishwasher came apart and my husband had to repair them with rivets. I refuse to spend another dime repairing Samsung products. I will gradually replace them when they break completely. STAY AWAY FROM SAMSUNG!!!

The left top heating coil will not turn off causing fire and burnt food, the oven fan quit working and the oven will not heat to set temp.

My husband bought me a fridge for Christmas. I was so excited. We waited 6 weeks for it to get here, only to find out it didnt work! We did everything the manual told us to do and called the rep. The repair guy came out, looked at it, said it wasnt our fault, that we did nothing wrong and they would replace it no problem! After weeks of waiting, I called Samsung back only to be told they were doing nothing! The repair guy told them we laid it on its side (which is not true) and said that it was our fault the fridge didnt work! They blamed Canex, they blamed us, but held firm that it was not their fault and they are going to do nothing. So now I am left with a $1,700 paperweight! Dont waste your money. They treat people horribly and it will be a nightmare of an experience!

Samsung refrigerator RF217ACBPXAA - I purchased a Samsung refrigerator less than 2 years ago. Water accumulated in the vegetable and fruit bins. A repairman came and fixed the problem. One month later, it happened again. A repairman came and fixed it, but said he couldnt say that it wouldnt happen again. Freezing occurs and clogs the water from making ice, therefore backing up and coming into the bins. Less than 2 weeks later, it happened again. Samsung says that the repairman has to state that it cannot be repaired for them to take another course of action. I searched online and found this to be a problem with many. I am considering a class action suit. Please advise.

The stove cooks very hot, even on the warm setting. Everything tends to burn. I have had two pieces of the white ceramic coating on the stove fall off, as if something fell on it. When I called Samsung, they told me that there was nothing they would do to help me. My stove/oven looks like it is old and needs to be replaced, even though it was only a little over a year old when this happened.

Purchased from Best Buy a Samsung 30 electric range, NE595ROABSR on 7/10/13. The convection fan started running super loud and then it quit working completely! I called samsung and was informed that it was out of warranty. One year only!! What?! They told me I could pay $300 to extend the warranty. However, to save money, I think we are going to order a new convection fan on Repairclinic.com for $40 and install it ourselves after we watch a Youtube video. We are very disappointed! Also, we had issues with the oven taking more than 10 minutes to heat and also had issues with condensation and dirt between the door after a self-cleaning. Definitely would avoid buying Samsung in the future!

Top rack not getting clean even though dishwasher is fairly new. Disassembled the whole thing and had repair guy in who was clueless as to how to fix it. So frustrating. If anyone knows how to fix it, pls let me know.

BUYER BEWARE! Heres what Im dealing with right now: We purchased an entire kitchen set from Samsung.com in December as a black Friday special. In March, the dishwasher stopped working. We contacted Samsung via their website and set up a ticket. The day of the appt, the technician didnt show, we contacted them and were told that Samsung cancelled their contract that day due to Covid. No one bothered to call us to let us know. They said we would have to wait until the lockdown had passed. We did. For 3 months. As the state has now reopened, we contacted them to see when we could get the repair. They advised us they no longer had a repair service in the area. We then asked for a replacement, they never actually responded to that despite our insistence of a repair or replace, instead they offered to refund us the amount we paid for the dishwasher. Because of the discount we received for purchasing this is as a set, the amount they are willing to refund is only half the cost of a replacement dishwasher. This would force us to have to pay out an additional $400 after going 3 months without a working product, this is unacceptable.For the first 3 months I was cordial and patient, but this past week has brought out a whole different side. I am beyond frustrated with their customer service, and I do not think it is right that I would have to pay them any more money to get what should have been included in my initial kitchen package. We got their Tuscan Stainless Steel set and it is an exclusive color only to Samsung, we would have no choice but to give them more money or risk losing home resell value for having a mismatched set.

Very pretty Samsung but performance and controls have quite a lot to be desired. New models are being sold but the Samsung microwave we have is only six months old! So will wait another 6 months before buying a new one.

Samsung RF217ACPN leaking issue - Purchased the French door refrigerator in August 2010. It started to leak water inside and bottom of the drawers after about 18 months. We just put a sponge down those areas, and clean the water when it very wet. Then we took all food out and leave all doors opened for a couple days in the summer. Less than 2 weeks, the water drop again and even worse. We then repeat the above procedure and left it dry for 3 days this time in the summer. Nothing was changed. We decided to open the cover locate above the drawers. Then we find out that it seems has been opened and repaired before we purchased it! There is big hole at side of bottom of the foam that have tape to cover it. The metal panel has separated with the foam that used duct tape to connect them. The soft stick tape was broken and covered only 3/4 of the bottom...

I purchase Samsung microwave about 1 year ago. Samsung Microwave Model SMH1816SJ6137 WODA07461L from Home Depot. The microwave quitted about 3 weeks ago. I used the microwave but 5 minutes later tried heat up another dish. The microwave died. No power and no light. I would have thought the product would last longer.

This company is the worst company to deal with as to warranty issues. Absolutely the worst company in the appliance business to deal with if you have a problem. They only say no. Do yourself a favor. Buy a different brand. You cant speak to the same person twice. They transfer your calls all over the world. They lose the documentation you send them, tell you one thing then renege. The glass top ranges develop cracks then they tell you its cosmetic. I had a GE glass top range 15 years and the top was still perfect when I got rid of it. Run from this company!!!

Ill never buy a Samsung appliance again. The store warned us about the refrigerators and other big appliances but we thought a microwave should be safe. WAS WE WRONG!!! We have called them several times and no one seems to be able to fix our problem or even show up. Never again.

We purchased a new Samsung refrigerator (Model # RF217ACPN/XAA) on December 5, 2011. On July 5, 2012, the refrigerator stopped cooling and freezer stopped freezing. Everything was lost. Approximately 12 hours later, it began to work. Again on July 12, 2012, it has stopped cooling and the freezer stopped freezing. Amazingly, the digital temperature gauges register the temps as in their selected range.

Oven not heating - I have a Samsung FER300SX stove and when we bake something and set it on 350 it heats up to about 225 and what is so bad about it I have had the elements checked the board checked the temp sensor checked and still will not heat up. I have calibrated it time and time again still same problem. I guess they think if we sell junk people will keep buying junk. My first and last Samsung. There should be some kind of lemon law. I know back in the 70s if you bought a car and if you took it back for the same repair more than 3 times you could make them buy it back by the lemon law. Someone please just give me a hint on how to repair this and make my day.

I guess I should have read the reviews on this dishwasher before purchase; however, I relied on the good name of Samsung. Boy was I wrong! I purchased my dishwasher in March of 2014. In December, was getting the error codes. I called the repair warranty center and they came right out and fixed it. I was happy and impressed. Despite the fact that the dishwasher constantly smelled awful… it worked. By April 2015, I was getting the same error code. Samsung refused to stand behind their product. This is obviously a major problem with this unit with the numerous complaints and we know that this is just the tip of the iceberg! Shame on you Samsung for not addressing this problem fairly. You have really taken advantage of the consumer and that is disgraceful. I had to throw away a dishwasher that was only 13 months old because it cost more to fix than to buy a new one. WARNING to all who are considering this purchase - DO NOT BUY THIS PRODUCT!

We purchased our Samsung Induction range in Jan 2015. Within a couple of weeks we got an error message which made no sense but nothing on the range worked. As this was under the one year warranty I called Samsung. After several days and several calls I was informed there were no Samsung certified repair people within a three-hour radius. I called Calgary and was told by a Samsung certified repairman they get calls from all over the province but will not leave the city. I returned to Sears where I purchased the range. They were willing to replace the range but asked if I would allow them to arrange their service people to come out, which they did. No stove for three weeks as the entire electrical panel had to be replaced. Fortunately at this time I purchased five year extended warranty through Sears.We now have issues with the oven. For no reason, mid cycle/baking the oven puts out an error message (silent) and the range does not work. On one occasion it just stopped working without an error message. Thank goodness I dont have to try to get a repairman... Sears will send out their technician. I have read complaints about cleaning the glass top. I clean with soap and water. Dry it then spray with Weimar cooktop cleaner. It does a great job and my cooktop is still looking good. If you have an induction range and you find a stainless steel pan doesnt work, you likely have one of two problem. Some stainless steel pans have additional metals in them which will cause them not to work and the other is a warped bottom. I deeply regret buying this range and given Samsung phones catching fire and the clothes washer lids blowing off... I will never buy any Samsung products.

Purchased a Samsung dishwasher 8/29/13. Big mistake! The main problem is the unit stopping 5-10 min. into the cycle. Samsung should absolutely recall this product and reimburse the consumer for THEIR error. Its terribly frustrating!!

Did anyone ever hear of this happening... I woke yesterday morning early to hear crack pop noises in my kitchen. I was flipping scared thinking we had a mouse. So we proceeded to take the stuff from the cupboards out to check, nothing and I still hear the noise. So Im home alone at this point and decided to get my shoes on and run and prepare for the mouse as I pull out the stove. As I pull out the stove and look behind I see sparks and a little bit of smoke. Its my STOVE SPARKING Not a mouse. The sparks were coming right from the cord. How scary I almost was electrocuted or could have lost my house in a fire. Now my house is built in 2006 so wiring is new. The sparks were coming from the stove not my wall outlet... The stove is the Samsung Chef Collection ne58h9970ws. Was only purchased September 15, 2016. Not even a year old. Its all under warranty but dealing with Samsung has been nothing but a nightmare. Long story short they said they will contact me back within 48 hours. Ugh... Samsung Chef Collection ne58h9970ws.

I bought a Samsung Refrigerator in June 2012. The ice maker never worked right and I just replaced it in June and this one doesnt work right either. Its always out of ice and Im the only person using it. The Refrigerator got stuck in the cooling off setting last night and I lost everything in the freezer. The Refrigerator side freezes everything on the warmest setting. Im replacing the Refrigerator in December and I will not be buying a Samsung.

WOW - 25 bad reviews in just the past two weeks!! My story is ditto, ditto and ditto. My 2 and 1/2 year old RF261B fridge floods in and under the crisper with such regularity that I now schedule it to be swabbed out on the first of every month! In addition the handle fell off after only a year (and its only myself and my husband in the household so its not like its being abused). Fortunately, he is handy and was able to repair it.The latest problem is that the water dispenser - a feature I love - is now starting to stick intermittently and sometimes cannot be depressed by pushing the glass against the dispenser button, but rather I have to use my finger to depress it in order for it to work. We have always taken good care of our belongings. Our old General Electric fridge was still working great after 24 years when we decided to get a more energy efficient, modern-looking unit. What a mistake that has been! And we paid $1,750 for this constant hassle!Weve put up with this until today, when my husband blew his stack after our monthly dewatering. I contact Samsung Customer Service and she said they had no record of any problems with this model! I copied and pasted several reviews from this site and sent them to her. Since its now out of warranty, she said I could purchase a Samsung Protection Plus Rescue Repair program, which is a service option for consumers who are in need of repair on their product. It is a combination repair/extended warranty program. The program includes the both the cost of the needed repair, (all parts AND labor) plus a one year extended service plan. But of course, she couldnt tell me the cost! I have to call another number on Monday to get that bad news!The thing that irked me most is when she said she had the option to report this back to their engineers! What?! Theyre not REQUIRED to report consumer complaints of this nature to R & D!! I also told her that they needed to do a Google search of Problems with Samsung Refrigerators and see how many other people are reporting the same issues. Georgia of Albuquerque - Im with you! I think we should band together and file a class-action lawsuit. What do you other irate consumers think of this idea? Perhaps someone with more legal expertise would offer their opinion as to what they think the chances are of us winning something like this.

We purchased an investment property in December 2015. The house has only just turned 4 years old in December 2015. It had a new Samsung dishwasher then. Recently my tenant contacted me as it had leaked water. On investigation by our plumber and insurance assessor. The waste hose (the one that takes the hot water away to drain) has become completely brittle and breaks with one slight touch. I also noticed the colour is different from the inlet hose and is a completely different quality. We checked with the past owners and it is the original hose as it was new.Sadly it has caused an estimated 8,000 worth of damage to the timber floor. Because it is a floating timber floor. My insurance company deems it to be a content and has sub-limits of only 2,000 cover. The leak spread from the kitchen to the family room floor. We have to now maybe replace the whole floor throughout the house as we cannot find a timber match. Not sure whether to replace hose at about $80 plus labour or replace dishwasher. We do not have the dishwasher docket as the past owners discarded it. I think Samsung to change the hoses and have a recall on this machine. Very dissatisfied. I think they should just make computers and Samsung phones as they are excellent.

I had a 32-year old refrigerator and NEVER needed a repair or new part. I bought a Samsung only because I remodeled a small kitchen and needed a relatively small refrigerator for the intended space. I have owned it less than two years. Water accumulates under the drawers and in the drawers; I need to soak up the water almost daily or it will spill out onto the floor. Samsung told me to contact a repairman in my area. I tried to find a Samsung repairman and discovered that none exist in my area! I will never buy a Samsung product again.

I bought all Samsung (CRAP) in 2008. I have had nothing but problems. The dishwasher is falling apart with cheap plastic parts and control board had to be replaced in 1 year. The microwave part inside keeps melting from the heat. I had to buy 3 of them. Now the refrigerator has pooling water under the crisper drawer. I have to take the drawer out every couple of weeks and wipe it out. When you go to store, stay out of Samsung aisle.

If it were possible to give zero stars I would do so. We paid nearly $2000 for this refrigerator less than 4 years ago. We got only 1 year of trouble-free use out of it. Right after the 1-year warranty expired the ice-maker started completely freezing over, making it unusable unless we manually defrosted it. Even though the unit was out of warranty Samsung agreed to repair it for free. Repairman came out, made the repair but said we WOULD have trouble with the unit again. Indeed, and sadly, his prediction was highly accurate as a year later we started having the exact same problem. Now Samsung wants to charge us $525 to fix it AND they only offer a 90-day warranty. Samsung, they make cellphones that catch on fire and refrigerators that only work properly for a year. AVOID this companys products at all costs. They are not to be relied on. The government should do something about them but Im not holding my breath waiting for that to happen.

Ice continually forms around the cooling fan which results in the fan hitting the ice making a loud noise and then the fan freezing up completely. I have had to replace the fan twice and remove the fan access door and de-ice the fan four times. There are videos on YouTube that show how to fix this issue due to the number of times this happens with this happens. Neighbor has the same refrigerator and has the exact same problem. Has all the bells and whistles and looks nice, only problem is the cooling function, the entire purpose for a refrigerator, works intermittently.

I purchased my Samsung French door refrigerator in October 2016 and I’ve had nothing but Troy with the ice maker. It has been replaced 5 times. I would never buy a Samsung product again!!! Thankfully I purchased an extended warranty, but when it runs out I’m done with this refrigerator! Also they don’t have space to put y’all bottles in either!

I purchased this beautiful refrigerator RF4287HA. After 13 months, an error code showed up on the display. I called Samsung and they sent out a repair service. When this particular one was made, the assembly line forgot to put the protective plastic cover over one of the sensors which allowed the sensor to drop down and be cut off by the smaller plastic drawer in the freezer. Repairman said we should get our money back for the service repair since this was a defect when this one was made (even though it was about 5 weeks over the 1-year warranty).Basically, somebody did not do their job when our refrigerator was made. After 4 calls to Samsung, they told us to send a statement from the repairman and they would refund our service call fee. After 2 months, a message was left that it was not going to be refunded. I talked with the service rep and he said, Sorry, its not going to happen. I assured him that I would make sure everyone I come in contact with would know what kind of company Samsung is. Buyer beware.

Purchased Samsung Refrigerator in April of 2019, by Sept of 2019 freezer stopped working, a week later refrigerator stopped working. Called samsung and they sent out 2 different repair places, first one told us it was a sealed system and they did not work on those. Called Samsung back and asked them to replace the refrigerator they said they would have to try to repair first and unless there was a second problem that came up they would not replace it. Well that second problem was the refrigerator stopped cooling, I placed a thermometer that I purchased in refrigerator and took pictures, of temperature. The thermometer said 48 degrees while Samsung digital readout said it was 34 degrees. We lost over $400 dollars with of food and we see that Samsung will possibly reimburse up to $200 (maybe). Second repair person came out and said that he could not fix problem today that he would have to order parts which would take 3-5 days to get then schedule another appointment to do a temporary fix, he said he would recharge the system and then when we saw a temperature change of 10 degrees to call them and they would send a tech back out to attempt to find the leak. He stated that once they found the leak they would have to order parts and schedule another appointment to fix said it could take 2-3 weeks. All he did was take down serial number and model number never even checked out to see if he could find a problem. I called Samsung back and they did their Usual BS trying to get me to wait on repairs that could take another 2-3 weeks. I told her how about I come to your house and take your refrigerator away and you have nothing to store food in would that be an inconvenience. She said I understand your frustration but there is nothing I can do. I asked to speak to supervisor and she finally approved to replace the refrigerator said it would take approximately 7-14 days to get a replacement. Their Customer service Sucks. The refrigerator is a POS. I will never purchase any Samsung Products no matter what From here on out. Save yourself the headache and stress of having to deal with them and buy anything but Samsung. DONT WASTE YOUR MONEY ON SAMSUNG APPLIANCES!!!! THIS PRODUCT DOESNT EVEN DESERVE 1 STAR RATING!!!! But unable to give it a negative rating.

Samsung fridge SR320MLS purchased 3 years ago at Noel Leeming Manukau, NZ. But after a year and a half I found out its left and right both inner shell hook for vege bin is broken at small coin size and Samsung has replaced it to new one, it was smooth and good. But a year and a half now from replacement,exactly same place of left and right inner shell is broken at small coin size but this time Samsung service NZ, they wants to stick some patch on both side of broken inner shell. Imagine about it Ive paid $1,134 for good look stainless fridge for good fresh stuff for my kitchen but do I have to use broken shell fridge with ugly patch because of Ive choose weak and wrong product, that seems like a manufacturing fault? Are you happy at all? Of course not!Therefore I asked them for replace it to another right stronger model with extra payment but they didnt allow it for 2, 3 times so Ive required for talk with NZ general service manager for and she called me for 2 times but unfortunately my battery was flat and I was at outside so again Ive let them know good time to contact with me but neither G.S didnt contact me nor Im able to speak with her through call center. It was 3 months ago until now they did resolve my claim and G.S never contact to me. How many times do I have to contact to service center??? Because of they are wrong product totally it was more than 5 times. Now Im very sick for Samsungs after service. Please tell me something, what shall I do?

We registered a complaint regarding our fridge which we bought just about one and half years ago... The complaint was done on the 4th of June and this is the 8th of June today, and still the problem is not solved. Today we called the service center for four times. Every time we are told that your problem is on priority and will be solved soon... In the evening, a senior executive told us that it is 7 oclock and this time no one can come... and we are told to wait till the coming Monday that is the 10th of June... So we are so disappointed with their services and we found ourselves helpless in this condition. We think that we should not buy any more products from Samsung.

Broke down not even 2 years. Had to replace the pump. I researched and there are many complaints for the same reason. Spent a lot of money to replace parts. I would never again purchase Samsung appliances. Same problem with my Samsung stove.

We purchased a complete Samsung kitchen from HHGregg 4 years ago when we upgraded our kitchen. Weve had issues with the ice maker freezing up almost since day one, but have continued to manually defrost. Now, heres the horror story. We returned home from Thanksgiving holiday to find our house flooded! Yep, you guessed it. The refrigerator was the culprit. It malfunctioned, and the inside of the fridge was literally filled with water! We had all hardwood floors, and every one of them has to be replaced, in addition to other repairs.Well, Samsung was quick to set up repair service through a third party contractor. The authorized repair person doesnt have a clue what hes doing. And, like Samsung, their customer service is the worst. I spoke to a Samsung rep again today, and expressed I did not want this refrigerator, that I wanted a new one. I got what I perceive to be the standard answer, and thats your appliance is no longer warranted, and all we can do is to repair it for you. What kind of crap is that when you have thousands of complaints about your defective product? After reading the complaints here, I noticed a few persons recommending a class action lawsuit. Were in for sure. Im done with Samsung appliances and after $50,000 in damages and repairs I certainly feel Im justified!

I bought my a Samsung RS-261MDWP model # refrigerator about 3 years ago from Best Buy. It has been a nightmare. Within the first 6 months I had 5-7 service calls. Thank God I purchased the extended warranty. The ice maker went out, the display board stopped working, they had to replace the motherboard, and a couple other things. Finally, after about 3 months of nonsense and not getting all the repairs done in a timely fashion, I was so fed up that I just walked in to Best Buy and demanded they give me another refrigerator. Of course I got the story that it has nothing to do with them and I would have to call Samsung or their Geek Squad department at their toll free number. I demanded to speak with the store manager or someone in corporate. I told them I have had several different men in my house for the past 5-6 months because the 3rd party company they are using for repairs doesnt know what they are doing and keep sending different people which all say its something else every time. I finally got a higher up manager that agreed that this was ridiculous and gave me whole new refrigerator. It wasnt even 6 months before we had to have a service call on that one. I have even ignored some of the other problems just because I dont want to have to keep calling them because they put you through so much. Today I had no choice because it has begun to make so much noise, it gets louder than the television. I will never buy a Samsung again. It also has started to freeze up, meaning it locks us out from getting water or ice so we have to unplug it for about 1 min so it will reboot. I say its possessed.

It absolutely amazes me that SAMSUNG thinks it is okay for a 4 year old microwave to come on anytime the door is opened. Anyone else see a problem that this is dangerous to our children whom did not realize it was not working properly, so they stuck their hand in the microwave to lay the food on the turntable - all the while the microwave was operating - WITH THE DOOR OPEN??? I have a ticket number, a chat ID number and 2 phone calls from ** from their escalation team. Each of these encounters with their support team showed no concerns nor did they think they were responsible or liable for anything, they will NOT fix my microwave. So, for now I am using my 15 year old Sharp microwave in my garage. I replaced the keypad after 2 years because if you boiled anything on the right side of your stove the vent is not adequate enough nor is the keypad waterproofed so the condensation gets in and shorts it out. The repairman informed me Samsung had since figured this out on the next years model and corrected it, but did they repair my keypad? NO! I suppose I shouldve known better than to think they would care that my microwave comes on as soon as anyone opens the door, they were not concerned in the least! Guess my new 60 inch TV will be a Panasonic, that definitely changed my mind.

Spent $7000 on all new appliances 6 years ago. Microwave went out 2nd yr. Dishwasher went out 3rd year, refrigerator on 5th year, now front load washer on 6th year. Will never buy another Samsung product. We are 68 years old, no kids so you know we hardly use products. Shame on their junk, nothing covered by warranties.

I have never written a online review before, but feel compelled to warn consumers regarding Samsung products. I purchased a Samsung, over the range Microwave from Home Depot (Model #SMH181613) in December 2013. The microwave stopped working in March just three months after the warranty expired. While I did not expect the microwave to last forever, 15 months is a short life for any appliance. This would not be so bad if I had not also purchased a washer and dryer made by Samsung. The washer does not get clothes clean no matter how few clothes you put in the washer or how carefully you follow the instruction for washing. My family take their clothes to the Laundromat!

I used to swear by all Samsung products and always stocked everything in my home with it. However, it seems that for the last 5 years their product quality has been on a downhill spiral. I purchased the Samsung dishwasher model DW80F600UTS for my home. Worked well for five years, but then it just stopped working. Ive read numerous reviews on the same problem that I was having and noticed that I wasnt the only one with the issue. For the time being I am staying away from all Samsung products and will have to review other companies.

I have been in touch with Samsung regarding my microwave since August 3, 2017. At first, they were going to send out a tech to look at it since it completely just stopped working. My microwave is less than a year old and under warranty. After three days without a call from a tech to schedule an appointment to come fix it I called Samsung back. I explained that no one has come by or called about fixing my microwave. The customer service rep said they would contact the company about coming out to repair it. I also asked for the companys number. After still not hearing from them I called the company myself. No one answered so I left a message. After another few days with no call back I called Samsung again and reported the issue. Next, the rep put me on hold and tried to contact the company with no success. That rep said they would keep trying and call me back. Finally, after more than 2 weeks without a working microwave a Samsung rep called stating that they did not have anyone that could repair it and would issue a refund. But of course, there is a catch! I had to supply a receipt that I no longer and had paid cash for the microwave so no bank record. Once I explained this they said they could still issue a refund but it would take 10 days of review and then they would send out an email to start the process for getting a refund. I am not a criminal nor am I trying to scam them. I would much rather have my microwave fixed than purchase another one. But that does not seem to be an option. I cannot understand why it would take 10 days for review. Also, the refund is going to be $37 less than what we paid. We have had other Samsung products that we have had to replace or repair. We replaced our dishwasher and our refrigerator need to be replaced. It has several issues. We will not be purchasing anymore Samsung products or recommending them! We finally just went ahead and purchased another microwave and have the Samsung sitting around waiting for the email about getting a refund. Samsung requires you to take a picture of it with the cord cut and the serial number. I get this procedure but I should not have to wait 10 days for an email in order to send this information in. It seems like a stall tactic to me. I am a service business owner and would never have a customer wait over a month for results!

Own a Samsung SMH9187ST microwave. In part picked from a Consumer Report rating. Thoroughly disappointed. Has been nothing but trouble. First the rack that came with the unit, caused an arcing/burning inside the unit - had to throw the rack out. Then the Magnetron failed (wouldnt heat), after much arguing with Samsung, they finally sent someone to replace it. Then had another issue with the unit functioning (of course just past the 1 year warranty part); had to replace the sensors at the door (my cost). Then we get the SE error - the remedies online dont work, so, only solution to replace the entire control panel?? This is an extremely poor design. SAMSUNG should not have sold this design. Third appliance of theirs that has been a major disappointment. I will never buy SAMSUNG again.

We purchased the Samsung 4 door French model with ice maker 28 cu ft with stainless steel finish, Model # 28R7351SG from Best Buy for around $3k delivered. We are 18 months in and have ad some issues with the ice dispenser leaking water, only to find it created weak spots in the tray in door and the black stainless finish had peeled about 1 x 1 square and cannot be repaired unless the whole door is replaced at our cost. Best Buy said its out of their hands, call Samsung. Samsung said we could call a 3rd party and pay them $140 to come analyze the situation, and another$60 for labor and then we pay for parts.This is no small part. We have home owners appliance insurance but this is more of a cosmetic flaw as the iceman works. We did not buy the Super Geeks insurance from Best Buy but it also would not have covered this. This was a big purchase for us, and we waited a long time for it to be delivered in June 2020, it arrived July 1 2020, not it is Feb 1 2022. Its not under the 1 year warranty. Reviews said it would last 10-20 years. Do NOT BUY THE BLACK STAINLESS STEEL FINISH!

I purchased several Samsung kitchen appliances from Lowes in July of 2011. They are very attractive to look at. However, not quite two years after purchase I noticed the back wall of the refrigerator was icing up. I checked to make sure the items in the refrigerator were spaced well and not blocking the vents where it was icing up. After a number of attempts to stop this action, I called Lowes. I was told that since I had not purchased the extended warranty, I was out of luck. They did send an appliance repairman out who looked in the refrigerator and called Samsung Tech Support. I was told the advice given by Samsung was that I should unplug the refrigerator and leave it thaw out completely, then plug it back in and it should be fine. I wasnt happy about this solution and called Lowes who told me that I was encouraged to purchase the extended warranty when I purchased the appliance (evidently they knew something about Samsung appliances that I didnt). I was told that unless I followed the instructions from Samsung there was nothing they (Lowes) could do to help. I did as I was told, thereby losing $$$ worth of food I had purchased for expected guests. When I plugged the refrigerator back in, it worked...for two days. Started frosting up again. I called Samsung. They sent out a repairman, 10 days later. He looked at it, said he had to order parts. He would call when they came in. Its now approximately 3 weeks after discovering the problem. I waited another week to hear from the repairman, finally called and was told part just came in. Repairman came out 3 days later to fix the problem. He installed the part. Refrigerator worked for 2 days. Now would not cool below 66 degrees. I called Samsung. Repairman could not come out for 3 days. He was heavily scheduled. Ill bet he was...all with defective refrigerators. Finally he came out and said there was another part on the thermostat that was defective. He had seen it the first time but it appeared fine. $325.00 repair bill and over $300.00 worth of spoiled food, restaurant bills with guests, and finally the refrigerator works. The whole issue left me with 6 weeks of no refrigeration. Samsung said they would reimburse me for up to $200 worth of food. Ive submitted the necessary papers and documents 3 times...still no reimbursement. DONT BUY SAMSUNG REFRIGERATORS!!! YOU WILL SURELY REGRET IT!!!

Ive owned nearly every brand of dishwasher available in the USA at one time or another, from a Caloric in the 1970s to, Whirlpool, GE, Frigidaire, Kenmore, and most recently a Samsung. None of my previous dishwashers ever leaked water except for the Samsung. The motor shaft seal leaked and the water caused the pump motor to fail. $150 dollar repair if you do the labor yourself. After watching many YouTube videos on Samsung dishwashers I have discovered this to be a common problem. Its a poor design that has cost Samsung a repeat customer forever.

I bought a Samsung RF266 in 2008 after reading reviews on several websites about how convenient and reliable they were. Talk about bunk, I really wonder if these companies pay for those endorsements. I have had nothing but problems with this pile of junk. The ice maker falls apart constantly and rarely works right. And then, the fridge completely froze up inside. The repairman told me to let it thaw out 24 hours before he can come work on it (what am I supposed to do with the food in the meantime?). And then, he said hes not sure whats wrong with it. He spent an hour on the phone with a Samsung tech (which he charged me $48 for) and replaced a part that took 3 days to get. That didnt fix it. He rebated the labor but I was still stuck with the part ($65). I waited 3 more days for another part, which still didnt fix it. Two days later, we got another part, which did fix it. Samsung technical said that both parts were bad. I paid $1,800 for the unit. And I have, to date, spent nearly $900 in repair bills, not to mention what Ive suffered in food loss. Im also told there is a class action lawsuit over this issue that Im having. But I cant find access to the site where I can get in on it. My best advice: If you really want to buy a Samsung, buy an extra fridge in case the main Samsung goes down.

Just before a year of having the Samsung Glass top stove, the enamel in the bottom of the stove started to crack. I didnt notice at first but the cracks were getting larger and showing in different areas of the bottom of the stove. I attempted to address the issue with Samsung, but days after sending pictures and receipts, they said that they would not cover it. They said its a esthetic issue. They wont cover it! ENAMEL CRACKED in less than one year of use with all the rust that come out its a esthetic Thing! What a JOKE. Samsung company is a big joke. Theyre the worst you can imagine with the worst service you can get. They treat people as bad as they can. We arent the kind of people who even have time to lose on writing reviews. But this time I find it necessary to warn everybody from the worst service they will get if for any reason they need them to repair their garbage products.

The lower freezer handle keeps coming off. Very annoying. Our salesman indicated that ice fell in the freezer in addition to the door. When I went back to Best Buy to tell the manager it felt like she was trying to get rid of me. I just didnt want the salesman to misinform other customers.

My Samsung refrigerator was out of order. I booked complaint no.** at their toll free no. The engineer came and replaced my relay part. He charged me. The refrigerator worked and there was proper cooling. Next day I noticed current in the body of the fridge. I called again. The service engineer came again. He told me that my compressor is faulty and you will have to pay rs.8500 for new compressor. I told him that my 165 liter fridge is not worth that much. Samsung engineers are not interested in repair. Later I discovered there was minor problem.

Purchased a Samsung from Home Depot April 14. I call Samsung about every four months for two issues. 1- the refrigerator is growling and making monster noises and 2 - another piece of the inside broke to pieces. Another shelf, drawer etc. cracked, broke or crumbled and has to be secured with flex tape or thrown in the garbage because it is unusable. See pictures. Its completely unbelievable!Hours on the phone with Home Depot (where we bought the additional warranty) and they send us to Samsung & Samsung sends us to National Factory Service for diagnostic and at a cost to us: $85. They heard. They came. They saw. They did nothing. Just head scratches and the words: PARTS OUT OF WARRANTY. When I call Samsung these days, they try to sell me an extended warranty for $129, which doesnt cover the parts. I mean have you ever? Its such a joke! There is a class action lawsuit against Samsung ~ apparently for the icemaker + and, yes, our icemaker gives us non stop issues.

I purchased a Samsung range a little over a year ago and also purchased an extended warranty for this appliance. It has a drip going down the front of the glass. I contacted Samsung and they suggested doing a steam clean. Obviously that would not work. Two technicians told me not to have the glass replaced that it would only happen again as the seal was broken. Samsung will do nothing as it is cosmetic and now Home Depot Extended warranty will also do nothing because of same reason. If this is an ongoing problem, we should have been made aware of this before purchasing. Also should have been told this problem would not be covered under the extended warranty. This is not a happy customer although I do like the stove. But for the amount of money I paid for this, it should not look like it does after a year. And how many times is this going to have to be done? Probably would not buy another - ever.

Dryer drum will crack within first three years. This is a weak known and documented issue, yet Samsung refuses to recognize it as their fault caused by poor materials. Several lawsuits against them on this issue. Google ‘cracked dryer drum’ to find out how many consumers their poor materials has impacted.

We purchased a Samsung refrigerator Model 3 RF217ACWP/XAA in November 2013 from Best Buy. 7 months after purchase the crisper drawers began filling up with several inches of water. We called for service and were told not to put food close to the back wall of the refrigerator. We complied (although that certainly reduced the interior space to less than what we thought we were purchasing). Within a few more months, the problem occurred again with water pooling underneath the crisper drawers and inside the left crisper. A second call went out. We expressed concern that this was a recurring problem and our one-year manufacturers warranty was up in November 2014. A Samsung representative suggested we purchase the extended warranty to cover future repairs on the defective refrigerator that Samsung sold us! Today we emptied 10 cups of water from underneath the crisper drawers. I have had it. I will never, ever, ever purchase ANYTHING manufactured by Samsung. The only thing worse than the quality of this refrigerator is the lack of any effective service. My next stop is small claims court unless they take this piece of junk back and return my money!!!!

We purchased a Samsung bundle from Home Depot a couple of summers ago. The black stainless finish is peeling off already but even worse, the stove continues to short out when we clean it. The motherboard has been replaced once but it seems as if we are losing another one now. After wiping the top with a soft washcloth with mild soapy water, its throwing the breaker again. Im pretty careful when I clean it and have never had this issue with a stove before. Im so disappointed. My husband and I saved for a long time to be able to replace our old appliances but Id take them back if I could. Things are just not built to last anymore and no company seems to care enough to make decent products. I cant believe our government doesnt hold these companies to a higher standard. Our landfills are filling up with this new line of disposable everything! Shame on your Samsung!

Out of all the Samsung appliances I own or have owned, TVs, refrigerators, stoves, cell phones, tablets. My microwave is so far the best, besides my TVs. I really enjoy the accessories that came with it. 2 serving plates are nice. The rack so I can have 2 levels, or more room to cook more food at the same time. All the features that are very easy to use.

My wife was warming up pizza in the oven and heard several popping/crackling sounds. She looked over at the oven and it was glowing orange from the back panel against the wall and smoking profusely with a burning electrical wire smell. She immediately shut off the oven and put the fire out with a fire extinguisher. This same thing has happened to multiple consumers and should be addressed by Samsung before someone dies. Great potential here to start a house fire and cause loss of life. My wife was lucky and happened to be nearby when this occurred.

Over the last couple of weeks, I noticed tiny amounts of water at the bottom corner edge of my refrigerator (RF28HFEDTSR), right underneath the pull out drawer for the freezer. Thought it was just an ice cube that had found its way under the refrigerator and melted. This morning, I noticed the edges of my hardwood floors buckling up. Discovered water leaking from the top of the refrigerator that must have been seeping into the floor. Turned off ice maker and turned off water to refrigerator. Water still leaking from the top. Ive had to replace the towel twice within a two hour period. From what Ive read online, this is a very common problem with no real fix. Samsung, step up and do the right thing. Your product is defective. This refrigerator is less than 2 years old!

After 18 months and final payment to Best Buy for my Samsung refrigerator, my ice maker stopped working. The fridge has consistently been leaking water at the left corner of the fridge and the front panel under the ice dispenser and inside the door. Called Samsung to complain, they say its out of warranty and will not pay for the repair. Did some research and discovered there are thousands of people on the web and facebook at SAMSUNG REFRIGERATOR RECALL U.S.A. NOW making the same complaints. There are also lots of people posting photos of reimbursement checks for Samsung products including my fridge but not after months of hassle. Now, Ill be joining the many that have filed complaints with the BBB of New Jersey.