I also have been disappointed with their product. The icemaker always freezes up. When you call them they tell you to find a Samsung dealer to repair it. The first time it had a broken seal, but it was under warranty. The next two times, it was fixed for approximately two months. Now it doesnt work at all. I will never buy another product from them again. This refrigerator was expensive.

We have a new GAS Samsung slide in range. After we did self cleaning the range stopped working, dead, no lights and the burners would not light and door locked. Tech came out, replaced all items, still did not fix the range. He stated it is not repairable and from the number of calls, I have had no help from Samsung and no customer service. They do not want to help the consumer. We still have the non working range and have not been contacted by Samsung. Never buy one of their product or you will be in the same mess, out the $$$ and with a dead unit that still need to be replace. 5,000.00 in the hole.

So we purchased this refrigerator on May 29, 2017. We were so excited about this since we had done a lot of homework and research and this seemed like it would fit our needs. After delivering the refrigerator we noticed that the ice maker was noisy but what the heck, this wasnt a deal breaker. Then the fun really began. On October 12, less than 4-1/2 months later the ice maker went out. They came out promptly and replaced the ice maker with a new one and everything was fine UNTIL February 22, 2018 (again around 4 months later) the ice maker quit working again... So another technician came out and told us that the refrigerator needed to be exchanged. He gave us an exchange number and told us someone would call us within 24-48 hours. (I have learned to HATE that comment). We waited and no one called so I called the company service department and they asked me for some numbers off of the purchase ticket. They told me that they were waiting on this information in order to expedite the exchange. My response was why didnt you call. Anyway, I gave them the information they were looking for (we had purchased the refrigerator at Sears). Samsung informed me that they would call me back within 24-48 hours. Guess what. They didnt. So, I called them again and asked what the problem was now. They informed me that they were waiting on more information and that as soon as they had it they would start processing the claim. This has been going on for almost a month now. Thursday 3/8/18 I turned it over to my husband and he contacted the NJ office and was told that we COULDNT get a exchange but we could get a refund, minus the sales tax and that they would respond in (wait for it) 24-48 hours. We never received a call so I called them back today on 3/13 and was informed that they had it in the file and I explained to the first person that I didnt want a refund, less the sales tax because I couldnt replace the refrigerator with that. She informed me that she was sorry, seriously, who cares. But I told her that we needed an exchange and I wanted to speak to her supervisor. She came back on the line and told me that she could give me the refund PLUS the sales tax and I informed her that I could not replace the refrigerator for that. I asked to speak to HER supervisor. Let me say that it is almost impossible to speak to a supervisor of any kind. These people have a script and they do not deviate from it. I was finally able to speak to supposedly a manager who simply stated the same thing she was sorry but they couldnt do an exchange but she could get me back my sales tax plus the purchase price.I told her that I didnt want my money back because I could not replace the refrigerator and it wasnt my fault that it was a LEMON. She again went through the Samsung Party Line and I told her that I wanted to talk to her supervisor. She told me that she was it and I explained that I then wanted to speak to the person that SHE has to answer to. Guess what... She told me that no one could do anything better than this BUT if I wanted she would have someone return my call wait for it in the next 24 to 48 hours. Hmmm. What are the chances. Just some food for thought here. I have never experienced such horrible Customer Service in my life. Very few of the people speak English and it is almost virtually impossible to understand them. They absolutely refuse to let you speak to anyone else and just continue on with Im sorry and I can help you with that, but they can not help me so why do they continue to do so. It is the most frustrating experience and it will literally make you crazy. I totally refuse to give up and if necessary I will contact the media outlets AND social media to get this resolved... This is absolute BS.

Absolutely horrible customer service. Ive had this $2100 refrigerator for 9 months and they want me to repair the ice maker myself. They flat out refuse to refund the price of the refrigerator. The fact that anyone is still selling these machines is mind boggling. DO NOT BUY ANYTHING FROM SAMSUNG.

I bought a French door refrigerator in Nov of 2013. In October of 2014 I notice a large amount of water accumulating under the vegetable drawers. I sopped it and didnt think too much about it. After 3 more months, not only was it under the drawers but in them. I called Samsung and they told me after a year, it had to be under an extended warranty. I have a home warranty which I called in April, was told the fan burned out. It took 9 weeks for the part to come in and another 3.5 to get the repairman back out. It is fixed BUT I was told the water problem will come back as Samsung has a running problem with this happening. I will NEVER buy another Samsung appliance and Im telling anyone that will listen what JUNK they are selling to us.

Purchased 2010 & got extended warranty (which I usually dont do). Have had 2 Motherboards in the last year, new fan motor, fan was encased in ice both times and repairman had to thaw it with hairdryer so as not to break the plastic. Was told that when we have a power surge and the temps say 888, hold down the middle buttons on each side of the temp numbers for 15 seconds. That sets the temp again. Now my fridge says 36 degrees but water bottles at the back freeze solid, and also tomatoes in the front. Thank GOD I had the warranty, but I also will never buy Samsung again!

I had my Samsung French Door refrigerator for approx. 5 years and the same thing. First the handle came off on the freezer. The digital panel went out 3 times. Now it leaks water and does not cool or freeze. Its not under warranty anymore. I called a technician and they state it needs Freon but from what I understand this appliance is supposed to have a closed system. From this point, I refuse to buy anything else Samsung. There should be a class action lawsuit. This is 1800 dollars gone to waste. We had a Kenmore for 20+ years that never leaked or needed Freon and we got rid of it to upgrade.

I purchased a Samsung Dishwasher Model DW80F6000UTS in Oct 2013 and had it repaired in Nov 2014 and now again it needs to be repaired in Sept 2015. The smart auto and heavy LED lights are flashing which is the same problem as last Nov 2013. Luckily I paid an extended warranty on the darn thing or I would really be mad about a dishwasher that is not 2 years old yet acting up twice. Its inconvenient and I paid too much for a dishwasher not to last as long as my Whirlpool did (13 years)! I will try to get my purchase price back from Samsung to re-purchase a Whirlpool!

I bought a Samsung microwave that sits on the counter top in 2017 from Walmart. The first few times I used it I never had trouble. Then about a month into having it I was heating up something for about 5 minutes and it cut off completely and wouldnt come back on for a few minutes. Then when it comes back on it resets the clock. Now 3 years later its only gotten worse. You cant cook anything in it for longer than 3 minutes or it cuts completely off and then resets the clock. We have unplugged it to reset but it still wont cook anything over 3 minutes. Ill be buying a different brand next time for sure.

When our microwave broke, we were planning to replace with the same brand we had, but the Samsung was such a handsome model, we were drawn to it. The price was better than the one we had, it looked better, and once it was installed (very easy, by the way) it was quieter than the old one, and worked just as well.

I have read all of these current complaints and issues with Samsung Refrigerators, I feel bad for all of these consumers. There is something you can do to get somewhat reimbursed. I can say I purchased the 3 year warranty and was glad. After 15 months the Refrigerator froze and stopped the cooling fan. Took 11 days to get parts to have it repaired. Then after the first repair a second incident occurred when the freezing happened under the meat department drawer a week after it was fixed. Had to have a tech come out a second time.Finally they sent me a refund for the purchase price of the refrigerator. That was Asurion did, they were the warranty plan from the Home Depot. If you have a food loss issue you are eligible for up to $300 refund for each occurrence. This did happen twice. It froze and wasted my wifes Insulin 2 times. I was not reimbursed the full amount but I received 2 checks for $300 a piece after filling out the one page application for Food Loss and Medication reimbursement and sending in the repair receipt. Also I did file a complaint with the Better Business Bureau against the Home Depot and Home Depot came through and sent me a $500 gift card for the difference for the loss of the medication and the cost of me buying another refrigerator while I was waiting on this one to be repaired.I also filed a complaint with the BBB against Samsung and twice someone from the Office of the President from Samsung called me and said there was nothing that could be done. So whatever, they need a national recall on their products especially the black stainless refrigerators. So with a little perseverance you can get some remedy out of this bad situation. The Better Business Bureau complaint against the Home Depot really helped and the Home Depot Asurion extended warranty plan really helped also. Complaining to Samsung was useless but now the Complaint is in there and the more in there hopefully will help someone else not make this bad decision of a Samsung Refrigerator.

RF24FSEDBSR - For the second time, the ice maker is not functioning correctly. The first time it was 4 months out of warranty and service was $160. Service tech walked in the door and quoted the price of the service call as he knew what the problem was since he has serviced a lot of units with the same problem. Now the ice maker is dripping water inside the refrigerator. Great looking and good features, but never would buy it again or any other Samsung product. Reading reviews, this is not a unique problem - why dont they step up and fix or redesign the ice maker unit??

We purchased a Samsung microwave (SMH8165ST) and installed it over the stove. It worked fine for several years but now it comes on and stays on. Weve come into the kitchen to discover it running and after we turn it off, it is extremely hot. The high heat concerns us so we now unplug it whenever we are not actively using it. We will be buying a new microwave but it wont be a Samsung.

Owned a RF28HFEDTSR Samsung French Door for about 2 years and suddenly the fan in the back of the fridge started making a horrid noise as if it was broken. Opened the back panel to find that the awful design allows for ice to build up back there and clogs the fan and element. I thawed it with a hairdryer, and it was fine again. This repeats every 2 months for about a year. Fan wakes up us in the middle of the night (yeah, that loud). Take out all the food, remove all the shelves, unscrew the frozen-solid screws on the back panel, break the cheaply-made Styrofoam case, sit holding a hairdryer for 45 minutes in the middle of the night. Rinse and repeat. Absolutely maddening. Repair guys cant do anything to remedy this. Then the top icemaker started frosting over constantly and had to have a similar treatment every month or so. After a year of this nonsense, the fridge just stopped cooling altogether. Threw it on the tip.

New Samsung (RS25H5111) installed in 8/2014 and by 10/2014 the fridge has completely stopped cooling. Its under warranty but we are getting the run around Samsung. Asked for them to take the fridge back under Michigans consumer (lemon) law.

We bought this condo in October. The first time I tried to use the oven (to cook a turkey) I set the oven temperature to 350. Hours later the turkey was barely cooked. I raised the temperature to about 400 and eventually it cooked. I then bought an oven thermometer and used it the next time I wanted to cook something in the oven. To get to 350 degrees I have to set the temperature to 425. To get to 375 I set it to 450 or so. The indicator light indicates the temperature to which Ive set it but the oven doesnt heat up to where Ive set it. Since the range is out of warranty Samsung wants me to call a service technician.What Ive read about this problem online suggests its either the sensor or thermostat thats at fault. Ive asked for the part number for the sensor and thermostat for my model - and they cant even give me that. I dont want to pay for a service call only to be charged labor and an inflated price for the part since my husband is an electrician and can likely do the repair himself at a much lower cost.By the way, this condo came with a Samsung dishwasher and over-the-range microwave oven. The first time we used the dishwasher it didnt work, so we called the only service tech around who deals with Samsung appliances and $115 later he said the repairs would cost about $360 (he admitted the problem here is quite common with the Samsung dishwashers). For about $400 I bought a new Frigidaire dishwasher and have had no problems since. The Samsung microwave oven works but sometimes the same amount of water heats to hot and sometimes just to very warm when set to the same cooking time.My conclusion: Samsung kitchen appliances are absolutely worthless. Stay away from them!

I bought a Samsung refrigerator from Best Buy approximately 6 MONTHS AGO, which I paid a higher price than other brands. I was willing to pay a higher price for a better quality refrigerator. To my surprise and disgust, the Samsung refrigerator broke down. According to their tech, the compressor, which runs the whole thing, is KAPUT!!!! I had other brands before and not one gave me a problem for at least 10 years or more. I have the GREATEST REGRET OF BUYING SAMSUNG! I will never buy any of their products again!!!!!I have spoken to their repair staff and all they can say is Im sorry. I ask for the refrigerator to be replaced and they refused. I sent an email to the US subsidiary president, Andrew Choi, and her secretary answered to have it fixed. I sent an email to their Korean Headquarters to no avail. My experiences tell me that once the product breaks down, others will follow. Especially, it happens when the warranty is over! What are the rights a consumer has on this particular problem? Please advise.

The SAMSUNG REFRIGERATOR RF260BEASR/AA unit I purchased on 11/2015 has the same leaking problems under the crisper drawer that other Samsung models have. I searched the internet and discovered other people have the same issue and upon contacting Samsung they advised its out of warranty and I will be charged $80.00 trip charge and $80.00 per hour service charge. Another design flaw my unit has is the freezer drawer dumps ice to the bottom of the freezer when its opened. Maybe a class action lawsuit needs to be started.

Our brand new refrigerator broke so we called, it took them a week to come, another week to get the part, another 2 weeks to get another part. Its now been 4 1/2 weeks. I said after the first 2 1/2 weeks they should replace the fridge. Samsung... said no. I am disabled and I dont drive. My husband travels and we live in the country so we buy a lot of food and then he flies out. We had just stocked the fridge. I lost over 1000K in food the first time. I called and spoke with a guy about getting reimbursed on the food loss and he said List everything and they would jump on it. A rude lady called me back after the fridge was fixed and said Samsung only gives out 200$ as a courtesy. Why did I go through all the hassle of listing everything if they only give 200$. I forgot to mention that my medicine has to be refrigerated so we had to go get ice every day and again I dont drive.It was horrible. My poor son had to go get us food every day and that was a terrible expense because eating out is so expensive. So now for the worst part. Three weeks later the refrigerator broke again. I called this time and said I just want the money to replace. Please hurry because we cant go buy a new one until we get the money from the old one. That was 6-21-17... Its now 7- 12-15. I was told it should only take 2-3. Its been three weeks and when you load my ticket number in the website it does not give any information. When the refrigerator broke the second time... (YES IT BROKE AGAIN). I even told the ride lady that it was not running well when she called about the first 200$. She said she would have someone call me to set up repairs etc. I never got that phone call. I lost another fridge full of food. So I get one more 200$. Thats all! I just now got an update on the first 200$.That took 2 months. If it takes that long to get the money for the refrigerator it will be terrible for my family. Im not sure what to do? Every time I call everyone says that they will try and get whomever to speed up the process but so far it has been a nightmare. It has caused so much more than just a loss from a fridge. Its been a terrible domino effect. But so far I have lived with no refrigerator for 2 1/2 months... Could you do that? I have had company during this time twice. My son graduated high school and the whole family came. Something should be done and Samsung owes me something more than just replacement cost of my refrigerator. Im very upset. If you can help me please let me know.

Refrigerator Model # RF28HMEDBSR - have had many issues with water leaking, first on the left side, and then now also water coming out on the front side. I put rags around the bottom of the fridge so my family does not slip and fall as I have slipped already walking to the kitchen in the middle of the night. The water is coming out more and more, have to replace the rags every few hours to prevent accidents. I called Samsung for help and they emailed me a pdf file instructing me how to make sure the fridge is level. There was nothing wrong with it being level and its still leaking worse than ever. Called Samsung back and they said they can refer me to a company that can repair my fridge. Samsung only warranties the fridge for one year, after that I have to pay for labor and parts to repair this issue. I researched online and found that this is a common issue with other Samsung Refrigerators. Here is the link for the class action lawsuit filed against Samsung for selling their defective product. **. Repair company charges $100 for diagnostic. Then we wait for them to order the parts (Temp sensor, Assembly Cover Evap and Leakage Kit) which costs over $125 plus more labor charges for them to install it. And we are not sure this will even resolve the problem. Stay away from Samsung appliances. I also have a Samsung stove that all the knobs have broken off. Samsung will charge you over $50 per knob to replace them. Pieces of junk, faulty appliances, Samsung should not sell their defective products to consumers.

I purchased a black stainless steel appliance package and its been a nightmare. Initially the stove was scratched during installation, so they sent me a new one. The new one sounded like it was about blow up and clicked and clicked. The lady said it was because its cold in Colorado?! They swapped it out. Then there is the refrigerator. With the first one, the right door wouldnt stay open, so they sent out someone to fix it. After he fixed it, the right door stayed opened, but the left one didnt.They claimed thats how they are supposed to work for efficiency. No, thats simply not true. They sent a new one. This one had a terrible buzzing and humming sound every time it turned on. They sent me another one. This one was even worse, but the good news is that the doors stayed opened. Clearly how they should work. So, I let them know about the loud sound and they sent me another one. Its the worst one of the three. Im at a loss. Does Samsung just make a terrible product?The dishwasher doesnt clean the dishes. I always rinse them and make sure there isnt much of anything on them. And it stinks!! I keep the door open, which is annoying. Very very disappointed in the products. This has been going on since I purchased them less than 6 months ago. I have spent hours upon hours trying to talk to someone, emailing, and waiting for my 8 different appointments. I do not recommend their appliances at all. They look good, but not worth the money.

We bought the Samsung french door with lower pull out door freezer. We had trouble from the beginning getting it to maintain the correct temperature in the freezer portion of the refrigerator. We purchased the appliance through Home Depot and they sent the approved tech who replaced the digital sensors and panels. Still, the refrigerator did not get down to nor maintain the required temp.We had the repairman out again; they replace more items. We removed the ice maker altogether and no difference ensued. My husband went back to Home Depot yesterday asking that they replace this fairly expensive appliance and we were told that since the warranty had run out that they would not be replacing it. What does this mean? If we had not bought the warranty and just had them out over and over would it have forced a replacement? These digital display and sensor units are just not engineered well! We will not ever buy another and are thinking of looking for older refrigerators at vintage repair places. Apparently the idea is to get us used to expecting **, buying warranties and subsidizing the industry! !

Samsung RF263 French Door Refrigerator - It is an expensive piece of garbage. The ice maker started frosting up like a freezer from the 50s/60s a little over a year after purchase. The door bins are cracked and held together with duct tape. Now it has stopped cooling completely. After reading and trying to determine the root cause, it is clear that Samsung makes inferior refrigerators, the number of complaints are incredible. Lets not forget about their washing machines blowing up as well. Maybe, as one reviewer state, its time for a class action suit. I m sure consumers initially thought purchasing a Samsung refrigerator would be a good, safe, reliable purchase, evidently a lot of us were totally wrong and subsequently disappointed.

After one week refrigerator died. Took three days to get a repairman. He couldnt fix it. They tried to search for someone who could. 3 more days passed still waiting. Horrible. My call dropped while calling repair service again. Been on hold for over an hour now.

This is accurate and fair. Here it goes. I purchased this refrigerator in 2014 from the Home Depot. I also purchased the 5 yr extended warranty (just in case). It all began with them delivering the wrong unit and it also had a hole in the back from a forklift. The delivery company left it in my driveway and drove off and in the process, ran into and wrecked my neighbors picket fence and would not share insurance information for replacement. Yes. HD sent two young men to pick up the fridge without a lift on the back so all of us had to heft this into a high bed truck to remove it. Ended up renting a truck and picking up and installing the new one ourselves. So I have had this refrigerator for 10 months and it stopped cooling in the fridge and the freezer. I want to add that the vegetable storage units do not keep the vegetables for long at all. They go bad after a couple of days. Back to the technicians, 3, yes 3 hours on the computer chat with a (3) tech(s) from Samsung to reset the OFF reading on the digital display. After 3 hours of attempting to reset and do all the bells and whistles to reset, the tech(s) then tell me that the panel is bad and needs a technician to go to the home location and repair it. They said to call Samsung to create a ticket. Ok, also called Asurion who has the warranty. They said they would create a ticket and send me a food loss form. Sent food loss form and then Im told that a reimbursement will not be issued until after the repair? I then call Samsung who tells me that there should be a repair person by Wednesday or Thursday (it is Saturday) and they would create a ticket. Then I called the Home Depot who tells me that if the issue was not solved by Wednesday or Thursday they would send me a check for the fridge or a new one? WTH? Its now Thursday (6 days after fridge quits) and no one knows about the problem or any ticket issued. I snapped. We then start all over. I am then told that it is a simple fix and I would have to pay for the repair? NO, NO, NO. I am then sent to the secondary customer person who then creates ANOTHER repair ticket and tell me that the repair person will call me in about 48 hours or so and cannot even conceivably come until next Tuesday or Wednesday. No we are into 11 days of this issue. So, this Samsung refrigerator has NO repair people in this area and yet they are continuously sold. Now what? I paid over $2,200 (on sale) for this absolute piece of mechanical scrap with the worst customer service ever. NEVER, and I mean NEVER purchase this refrigerator or any Samsung refrigerator, NEVER. Repeat that to yourself.

We purchase this Fridge for our RV which was screaming for a full sized Fridge. It is lightweight, perfect in size, very quiet, doesnt create excessive heat and most importantly has a low power draw. We have owned it two years and remains issue free and takes the abuse we RVers tend to put on a fridge. Highly recommend.

Ihe ices maker doesnt defrost. Must help defrost for a few years now and now the refrigerator wont stay. Have to use a hair to melt ice in the refrigerator to melt because cant gets cover off. Waiting on a reply from Samsung. Got my reply they want me to pay for someone to come out and look at it at my cost.

I have a 3 month old Samsung DW80M2020 dishwasher. The flashing light on Normal was the reason called for service as that is a signal something is wrong. I troubleshoot everything that was possible for me to check, service was dispatched from a company name of Nisi. I was told machine was out of balance and that they corrected the problem. Wrong. The problem still exists. Dispatched another young man on Friday and he noted on my ticket that he adjusted drain hose and that I should have no more problem. Wrong. The light was still blinking. I called again and they gave me a repair ticket number and the phone number for the same company that was out 2 times already and they told me they would not come out because it was not installed properly, How did it work great for 2 months if it had not been installed properly. Customer service is non existing at Samsung in my opinion.

My review is the ** customer service I have received from Samsung. I purchase a refrigerator from Lowes and had it only about three months when the ice maker messed up. I filed a claim with Samsung and they were supposed to send the part to fix it. It has now been four months and I have gotten no part. And when I call, I get the run-around. I have emailed and get the run-around also. I regret buying it because its poor customer service and poor business. I will make complaints to as many places as possible. I had even bought the 5-year extended warranty, but I cant even get it taken care of under the first year so I dont know how thats all going to work. I will not buy another Samsung product. I just wish I would have known all this before I bought the fridge, washer and dryer from them.

We purchased a 2 door, 2 drawer Samsung refrigerator at a cost of approximately $4,000.00, 3 years ago. The fridge stopped working a few months ago. We had an appliance repair company that was referred to us by Home Depot for this brand. The circuit board was defective. Samsung stopped making that particular circuit board and refused a solution for the repair of our fridge. After checking out the Samsung service of parts for repair, we found out they do not support the repair companies with parts or solutions. Therefore we had to dispose of our 3 year old fridge and buy a new one for about the same cost. What happened to refrigerators that last 10 to 15 years??? I would caution anyone when it comes to Samsung refrigerators, BUY ANOTHER BRAND!!!

I bought the Samsung refrigerator model RB195ACPN in August of 2012. I noticed water in the right vegetable crisper around February of 2014, less than 2 years old. I wiped it out and thought it was the humidity level. Well 5 months later it was still happening and ruining my food in the crisper. Had to have a service guy come out and it was the drain clip. He said that they freeze because the original design isnt long enough. Had to have it upgraded so it doesnt happen again. Im very unhappy that the design is bad and there wasnt a recall for this.

I am following up on my last post on this appliance. I was promised a callback yesterday in regards to my freezer not working in my 7-month-old Samsung (4-door). I called today and was told by Alicia at Samsungs executive customer relations line that they will not honor my request for reimbursement for the food I lost. She said because the freezer started freezing again, there is nothing wrong with it and it doesnt need a service call. She said that if they sent someone to service it, they would have reimbursed me for the food. I told her to send someone as appliances are not self-healing and there has to be a problem for this to happen in the first place and I am afraid to put anything else in the freezer. She told me I must have pushed a button, such as the child lock button for this to have happened. I have never touched this panel. It is exactly as it was when it was installed. I also wonder why if the child lock button had been pushed, would all the food thaw out? She said they could do nothing for me. No service call, no reimbursement.

I bought many Samsung products in the past, and they are all registered with them. I liked the induction stoves safety and fast cooking, but the reliability is poor! This unit Model # NE595NOPBSR/AA Ser# JOW87DDC501585M was bought on 05/27/13. First breakdown occurred 08/21/13 front left burner defective. Second occurred 07/15/14 Bad inverter. Third was a bad display code E-84 06/29/15! The Samsung company stated they had extended the warranty after the second repair, and could not do any more. SOME PLEASE START A CLASS ACTION LAWSUIT ON THIS LEMON!

I bought model RF28JBEDBSG less than 2 and a half years ago. For paying over $2000, you would think its going to be an excellent appliance. Since day one, we hated the ice maker. Barely makes any ice. But little by little the ice maker freezes up and the ice blocked up. So we started buying bagged ice. So to fix it, we unload the refrigerator and let the ice melt so we can get into the ice machine to remove the ice. This has happened multiple times even Christmas eve dinner. So I researched the problem and realized there are thousands of people with the same problem along with a class action lawsuit for the same issue Im having. Then someone mentioned the temperature not regulating properly. So I got a thermometer and seen that I have it set for 34 degrees and the temp inside was 20 to 44 degrees that I have seen with my own eyes. Over 40 degrees is unsafe for food. They are giving some people a horrible time getting a fix or even a refund. DONT BUY!!!!

We bought our 1st Samsung side-by-side fridge in late-2006. Just after the 1-yr warranty expired, the twin cooling system froze in the refrigerator side. Recommended appliance repairman literally took a knife to chip ice off of the equipment. Had to call a 2nd repairman who completed it but discovered the touch screen didnt work properly (again not covered by warranty). In 2014, bought a 2nd Samsung (4-door model). Had problem with touch screen but when repairman came, couldnt duplicate problem. Of course, after warranty expired, housing for water filter started leaving debris (white substance) in the filter & ice & water stopped. Repairman said housing was a faulty design & Samsung was working to correct the design. Then he said the touch screen wasnt working either.After repeated calls to Samsung by me, the repairman & even my husband, the final conclusion from the manager was that they didnt have a record of the touch screen malfunctioning prior to warranty ending! So, like our 1st fridge (which we moved downstairs), we opted not to repair the touchscreen but did pay to replace the housing. This week I had repairman out for both fridges with identical problems as before. When filter housing was changed out in Sept-2015, it had not been redesigned. So... now $325 cost to repair housing & at least have confirmation it will be with redesigned part. Still leaving compromised touchscreen untouched. Cost to replace damaged parts on downstairs fridge = $505!Now if I wasnt smart enough to learn my lesson, when our washer went out we read consumer reports that highly recommended the Samsung appliances. Purchased them, immediately had problems - fought with Samsung for weeks and finally went to Lowes to let them know that their reputation was at stake because they sell Samsung products. Lowes went above and beyond and graciously took care of my problems with my dryer. Since that time I have received a recall about the problem with the washer. Sorry for this long. Review but Ive had more experience than I would like with Samsung and I do not believe in the quality nor their integrity. My advice to you - dont buy Samsung!

My Samsung 28 cu. ft. 4-Door French Door Refrigerator, MODEL NUMBER: RF28HMEDBSR/AA, is used on a daily basis by my family of 5. I purchased this refrigerator in July of 2017 for roughly $3,000 from Home Depot. After 4 months of use the Ice Maker began to fail to produce ice. Failures consisted of total freeze up of system ice dispensing unit, water leaks out of ice holding tray down front of refrigerator. After making numerous calls and chats to Samsung and multiple defrost actions, Samsung sent out a repair person to replace ice maker. Today I contacted Samsung and communicated that service repair didnt resolve the issues of total freeze up and water leaks from ice machine. The Samsung Tech was helpful, but communicated that repair would be at my cost since warranty had just expired. Not cool since service didnt resolve the issue.

Purchased a Samsung French Door Refrigerator in May of 2009. I did not purchase the extended warranty. In 2010 the motor and the entire back of the frig froze up causing the frig to stop working. The repairmen replaced the motor and charged $500. Then in 2012 it did the same thing. They came out, repaired it and said it was because the door was not closed properly. Repaired it again for $289. Last week it happened again. The repairman came out and said there were 3 errors. Replaced the board and overnight the board fried and the frig stopped working again. Another $300. We paid $1756.26 when we purchased it and have spent over $1000 for repairs putting a non working frig in the almost $3000 range. I will Never purchase another Samsung refrigerator again as it appears there are thousands of people who have the same problem and never gets rectified. I will be reporting this to Consumer reports. Letting them know that Samsung does not hold up to keeping their customers happy. I will be receiving a copy of my receipt from Lowes in approximately 1 Month to add to the verified buyer format. Also, the placement of the ice maker is a poor choice.

I brought the Samsung french door refrigerator in 2016. Not even a year later, the ice maker froze up and started making noises. Lowes came and fix it and told us that its not going to have any more problems. Unfortunately, it had the same problem five more times in three years. When I call Lowes to complain, the supervisor was so rude and told me to buy bags of ice to solve my problem. I paid more than $3,000 for this refrigerator and I am really frustrated that this issue has not been recalled. I will never buy another Samsung product again and I am still dealing with this.

My new stove was not working as it should. It took way too long to heat up to the correct temperature and the oven beeps that the correct temperature is reached when it isnt even half way there. Samsung sent one of their tech guys to repair it instead of replacing it. As the tech said he had fixed the problem Samsung now refuse to do anything about it. My stove is just one month old!

The first service call the technician installed a repair kit for the fan in the rear of the unit, a common problem Samsung recommended to stop the noise. Several days later it was making a different noise - it sounds like the compressor. The same technician came back and could not hear anything abnormal. Now, 3 weeks later the noise is louder. The service advisor I called advised me if the technician does not hear a noise I will be charged for the service call. This unit is 2 months old. Our previous refrigerator was 30 years old and was much quieter than this one.

We purchased our Samsung refrigerator, model # RFG238AARS on May 28, 2012. Glad we did not purchase any other Samsung appliances since. This one has been a frequent headache. In the beginning we were able to get many things fixed under warranty. We did not purchase the extended warranty. If a product is good, one should not be necessary. We have frost all through the freezer. This problem occurred during the first year of owning it and was fixed. A refrigerator that costs over $3,000 should last longer than 3 years. We also have rust in the tray under the water and ice dispenser. I thought stainless did not rust. I will never buy any appliance from Samsung again. I did call Lowes to let them know how disappointed we are with a product they carry. I wish I had seen and read the reviews I have just read of other peoples experiences with the Samsung refrigerator. We liked that it was cabinet depth and made ice in 2 places, in the door and in the freezer section. Samsung should stick with what they know and they do not know how to produce a quality refrigerator that is worth what we paid. Samsung should reimburse at least half of what we paid for this refrigerator.

We bought a Samsung RF261BEAEBC refrigerator in February of 2013. In early November of 2013 the water dispenser cover broke. I was directed to Samsungs customer service number by the retailer and was told by Samsung that the warranty was from the date of manufacture and not from the consumer purchase date. I was floored and asked to talk to a supervisor. After being on the phone for over 45 minutes, they finally agreed to send a technician to replace the part (it snaps on and off - they could have just put one in the mail).

I purchased a brand new refrigerator from Lowes September of 2016. A couple weeks later the ice machine stopped giving ice. I called Samsung and first they told me to reset the ice machine and wait 24 hours. I did that and that didnt work. So I called back and they told me that my 1 year warranty was over and I would have to pay them for service. I DONT KNOW HOW A 1 YEAR WARRANTY CAN EXPIRE IN TWO MONTHS. It is December of 2016 that I am typing this review and I barely purchased my refrigerator in September of 2016. Either Samsung doesnt know how to count or the employees are high on drugs. This is so wrong. So I had to send my receipt to EFAX@sea.samsung.com and wait 24 to 48 hours. Well after a week of waiting I called back and they said that they never received my email. They are just trying to kill time for the warranty to really expire. DO NOT BUY ANYTHING SAMSUNG!!!

I bought a side by side fridge, cost a fortune! First the bottom drawer developed ice inside, the repairman replaced the rubber seal. Then the warranty ran out. Immediately after, the water dispense spat water out fast. Because of the dripping, the bottom drawer handle is now rusted. Samsung accepts no responsibility for a less than 2 1/2 old fridge rusting. Now it makes as much noise as a chainsaw, Samsung again accepts no responsibility as it is out of warranty. NEVER BUY A SAMSUNG FRIDGE!!!

We purchased our refrigerator in 2012. It has been a problem since we purchased it! The ice maker on top stopped working first. Then the bottom one had so much ice in it that when I tried to open the freezer door the plastic thing inside the ice bin snapped off. Now we have water accumulating in the drawer of the refrigerator. I have read many reviews and posts from here and the Samsung website that are all the same. I do not understand why there has not been a product recall? Our model is RFG298NDRS/XAA. As many others have mentioned here. DO NOT PURCHASE A SAMSUNG REFRIGERATOR!

Two year ago I purchased a Samsung $2100 refrigerator and a Samsung $599, 2.1 cu ft microwave and a Samsung $699 dishwasher from Lowes, top of the line on all but the refrigerator. To date the dishwasher never heated the water - my dishes are always dirty and I have to hand wash most right after I take them out. The only heat is when I push the sanitize button; otherwise the water is cold (yes, I checked to see if there is a line from the hot water side of my system). For the refrigerator, the water filter required replacement 2 months after I purchased it and the ice button gets stuck and continues to dispense ice, even after I remove the glass. THE MICROWAVE IS MY LATEST CASUALTY. Last night, it went to an E5 error code, basically indicating that steam from the stove had destroyed the membrane keypad. THEN WHY IS IT MADE TO BE INSTALLED OVER A STOVE? I would not buy Samsung again unless it was the only appliance in the world. I got no support from Lowe’s, since they were out of warranty. Now I will go and buy new appliances and they will be basic, simple ones. My Kenmore stuff lasted over 10 years. I just replaced them because I want top-of-the-line - well $3400 divided by 24 months means I paid $142 per month simply for the privilege of owning a Samsung. Never again.

Samsung Refrigerator RF 23HCEDBWW. Started having problems within six months with ice maker making noise and only giving crushed ice and water drips out of the dispenser constantly on the door. Do not buy Samsung refrigerator.

Purchased a Samsung Microwave from Lowes in December and by May it started acting up not coming on or it will work for a 2 weeks and stop again. Now here it is a month later and this time its no longer working. I called their service center to have it repaired and they have canceled 3 times. Its been 9 days that I have been without my microwave. Now they scheduled it again for Friday... 3 more days later. I will never again in life purchase anything from Lowes. And anyone out there reading this l would advise you to do the same.

I purchased my Samsung bottom freezer, double door refrigerator in December 2018 and I love it!! It is spacious, it has lots of storage compartments and it keeps food fresh for a long time. I absolutely love it!!

Appalled by the way Samsung and Lowe’s have treated me. My brand-new Samsung electric range did not work properly from day one! After multiple calls speaking with agents who attempted to have ME fix the issues while they were on the phone, Samsung reluctantly sent a service repairman to my home. C & E Appliances sent someone who admitted they knew Nothing, about cooking. The first thing he did was blame me for buying a stove which offered the rapid boiling option! Secondly, he snidely stated, I bet you never read the manual to your stove.Both statements were untrue! I bought this stove as part of an appliance package. I purchased them for various reasons, but NOT one included rapid boiling. I have read the manual many, many times and worked with Samsung employees to fix the issues. The repairman explained that other people were having similar issues with baking; especially bread and cakes. He stated he didnt know anything about baking. He also told me he didnt know anything about simmering! According to the stove’s manual simmering occurs when your knob is placed on Low. (See pg. 35) My stove will not simmer, and my oven does not bake evenly. Since the repairman did not know why I needed to simmer I explained a few things about some of my favorite recipes. Most of them require simmering at a specific temperature. “Simmering cooks the food gently and slowly, allowing it to maintain its structure in ways that are impossible with boiling.”C & E’s repairman advised me to preheat my oven for an extra 15 minutes prior to baking. He also said I should bring my rice to a boil on one burner, transfer the pot to another burner and turn the knob below the Low setting to simmer. I have lots of photos to prove his advice did NOT work. Samsung drew my complaints out with self-help fixes which did not work. Soon after the first serviceman left Samsungs 1-year warranty expired. Based on the recommendation of Lowes salesperson, I had purchased a 5-year extended warranty, which turned out to be worthless. Lowes sent me the exact same man to look at my stove! The warranty clearly states if Lowe’s or Samsung can’t fix it they will replace it. I have taken this matter as far as any of your companies’ phone systems will allow. Promises from those claiming to be corporate managers have been broken.A 2nd repairman came out to investigate. He checked the brand-new pots I had purchased for my brand-new stove and they were fine. He had absolutely no idea what was wrong and suggested I use the back burners to simmer, or the warming center. Neither is possible. The smaller burners in the back are not large enough to simmer soups, stews, sauces or rice. According to the manual, and common sense, the pot or “Pan should not hang over the element by more than one-half inch.” (See pg. 37.) The temperature on the small warming center is not high enough to simmer, nor is the element big enough to accommodate a larger size pan. (See pg. 50.) I made a formal complaint to the BBB concerning C & E Appliance. Preparing a formal complaint to BBB for Lowes and Samsung.

Been having nothing but problems with our Samsung fridge ice maker. Had a repair guy out (hard to find someone who works on Samsung appliances) and he said it’s a known issue and he recommends Whirlpool. He said not to invest too much more in the Samsung fridge for repairs. He “fixed” the issue and 2 weeks later ice worker isn’t working again. Wish we didn’t buy this Samsung fridge and would’ve listened to the bad reviews.

My six year old refrigerator has always been trouble - ice maker - water freezing inside or leaking outside - door open warning coming on when the door is not open, making loud humming noises. Spent too much money on repairs. DO NOT BUY A SAMSUNG REFRIGERATOR. READ ALL THE REVIEWS. NOT A GOOD PRODUCT!!!

When our refrigerator quit after 24 years, I was excited to receive our new Samsung refrigerator. The unit was on sale, but my particular unit had been mislabeled in the store, so the salesman gave me the listed price. Perfect! Well, less than 8 months later, the ice maker just quit - on the day of our Thanksgiving dinner. I read all the literature and watched the videos via the QR Codes. My husband and I both reset the ice maker and waited 24 hours. We changed the water filter, even though no indicator light suggested it needed changing.My first call to Samsung left me beyond frustrated. When I asked to speak to a supervisor, I was told no one was available. This technician (I use this word loosely) had me repeat everything that I had already done. Then she finally told me to turn the ice maker off on the door panel and wait 90 minutes for it to start making ice again. When I asked how it would possibly make ice when its off, she just kept repeating her instructions. What did I do? I turned the ice maker off. I wondered if this was some hard reset that wasnt listed in any material.Then came call number 2. I turned the ice maker on and gave it a little time. Nothing. I told the second Samsung person what the first person had me do. He said, Well, your ice maker wont work if its turned off. You think? He started asking me to do everything again...checking filter, resetting machine. He then asked me the temp settings. I told him -2 for freezer and 36 for the fridge. He said I needed to change the fridge to 37. When I asked him why setting my fridge one degree warmer would help, he had no answer. He then told me to wait 2-3 hours and call them back if it was not working. I said, Look, Ive been doing the same procedures for over 24 hours now. Cant you schedule someone to come fix this? He then informed me that it was procedure.Call number 3. When the third technician started to ask me questions, I cut her off. I explained that I wasnt going to repeat everything again for a third person, especially when my husband and I had already performed the same steps the day before. She apologized and told me that someone would be in my area on Friday, but the service department would call and confirm. I received a call from their service department. It was an automated message, asking me to wait. When nothing happened after several minutes, I hung up. On the second call, I decided to put my phone on speaker and go about my tasks. After 30 minutes, no one had picked up! I then called them back. After a few calls, I finally reached someone. I was told that they did not have me down for service for Friday and that the next available day would be the next Thursday.So, we are now waiting to see if someone will actually show for Thursdays appointment. I cant believe that something is broken in such little time. I usually read reviews before purchasing any big ticket items. I didnt with this purchase. When your fridge goes out, you simply go out and get one, preferably one that can be delivered quickly. I wont make this mistake again, and I definitely will not be purchasing a Samsung! I dont see how this company is going to stay in business with poor quality and poor service.

I was complainant # 100 and this is a follow-up of the situation. I called a 4th time to Samsung Customer Service to inform them of my success at repairing the microwave SMH9187ST and requested only the cost of the control panel assembly ($71.02). After some deliberation, the answer was no because I was not an authorized repair technician. Had I waited on Samsung to handle this situation with their service, I would have had no expense. Samsung now recognizes a problem with these microwaves and will assist consumers. I feel like Im being punished for being a capable do-it-yourself-er. Whatever happened to good customer service of decades ago?

I am so disappointed in this product. I paid so much money for this unit and to start having this SE problem is extremely disappointing. Once again, the consumer gets the short end of the stick. I wish that Apple company made microwaves. They value their company and consumers.

We purchased our Samsung RFG297AA in 2008 and we have experienced no problems. The refrigerator and freezer have significant space for a family of 4. We are 100% satisfied with our purchase and would recommend Samsung kitchen appliances.

I am very disappointed with my Samsung SMH9207ST over the range microwave. This microwave was purchased along with a Samsung Range, and Refrigerator as we upgraded all of our appliances to stainless. We have not been happy with any appliances especially the Microwave and Range. The microwave has had many problems and now is displaying an error SE and wont work. We have tried to shut it off at the circuit breaker to correct the error. But, that didnt correct the problem. Samsung does NOT stand behind the problem. It seems that these products are designed to only last to the end of the warranty. Nothing beyond. Luckily our dishwasher was not a Samsung and we love it. Bottom line - dont buy Samsung if unless you want disposable appliances. I have never encounter the multiple problems that we have with these.

Our Samsung dishwasher has already been replaced once (right after we got it). I have many of the same problems Ive seen here especially the soap door not opening AT ALL during the cycle, multipacks not dissolving thoroughly, dishes NOT CLEAN! Samsung customer service is equally crappy. Its worse than dealing with a government office! I wish I had my old, portable, hook-up-to-the-faucet dishwasher back! It was 10 times better than any of the new, name-brand, expensive dishwashers out there now! Unfortunately we gave that one away. When this Samsung p.o.s. dishwasher finally quits, Ill just get something else rather than go through the nightmare they call customer service again!!!!!

We purchased Samsung double French door refrigerator in July 2015. Today it stop cooling and its not defrosting even though it is supposed to defrost itself. The technician had to manually take off the back of the fridge and manually defrost it. The problems came from the 2 sensors on the back (inside). The repair costs $150 for parts and labor. MY ADVICE TO ALL: NOT TO BUY ANY SAMSUNG FRENCH-DOOR REFRIGERATOR. ITS A VERY BAD DESIGN!

We remodeled our kitchen and purchased an electric Samsung stove with warming drawer from H.H. Gregg. This oven was $1500 and it was supposed to work as a double oven because it has a metal divider and dual controls for upper and lower ovens or you can remove the divider and use as one large oven. I was so excited to basically have 2 ovens, plus a warmer. It never baked well from the very beginning. I would preheat the oven, but it would never cook at that temperature. It was always 50-75 degrees below what it was set for. It was under warranty so I called Samsung. They wanted ME to troubleshoot and calibrate the oven, which I did following their instructions. Nothing helped. I called Samsung four times and finally got them to arrange for a licensed local tech to come fix the problem. He replaced everything he could find and it still doesnt work. The oven is awful and Samsung customer service is just as awful. They read responses from a card and do not listen to anything you are trying to tell them. I really wish I had read other reviews before I ever bought it. It is still under warranty with H.H. Gregg, so now it is their problem, and mine.

About 3 years ago, I bought a 4-door Samsung refrigerator, along with a new gas stove and microwave. The refrigerator started buzzing. Doing some research, I found that this is a fairly common issue. You could see ice starting to form out of the vents of the twin cooler. Repairman came out and replaced the part with a new MODIFIED part. I capitalize the word modified because if there werent any issues with the original part, then why are replacement parts being modified? Talking with Samsung, they refuse to acknowledge that there is a severe design flaw, and essentially leave their customers out to dry by making us pay to fix something because of a design flaw.Fast forward to now (only a few months after the part replacement), and it is BUZZING AGAIN!!! I am livid. Samsung, once again, is useless in assisting their customers. Do not, and I repeat, DO NOT EVER BUY A SAMSUNG REFRIGERATOR!!! Never before has my satisfaction with a company taken such a turn. I had a fabulous experience with a Samsung TV I had bought many years ago and developed a loyalty, which of course now has gone to hell in a hand basket. Shame on Samsung. Very unimpressed.

SMH8165 - I have tried a few different things suggested for this microwave. What finally seems to have stopped it is I took the keypad off and disconnected the thin wires from the circuit board. They are towards the top of the board in the middle. They seem to go to the sensor that was malfunctioning. We do not use the sensor cook modes so that resolved the SE error for us. Wont buy another Samsung OTR Microwave. They have twice the repair rate of other models according to a popular consumer reporting site.

RSG257AARS/XAA - I purchased my Samsung side by side refrigerator in 2012 and the ice maker has given me trouble numerous times over that period. This last time, it would only make a tray of ice if I hit the reset button. I was told I would need to call a repairman. The service call was $79 and the part will cost $207 and will not be available for a week. I will not buy another Samsung product.

My new Samsung refrigerator has the worse smell ever. It is so bad that it permeates the eggs, the carton on my yogurt, throughout the house every time we open the fridge door. We have emptied the fridge twice, thrown out perfectly good food, unopened containers in order to prove to the Samsung reps that it isnt bad food in the fridge. We have washed with baking soda and kept a box in the fridge. Samsung has changed out my ice machine only to find that it was cracked unbeknownst to me. They changed the rubber around the fridge doors (the gaskets) because this new fridge stopped closing correctly. They are changing out the hinges because they told me they are broken. The only thing they havent done is figured out where the smell is coming from.There are a number of consumer reports on this issue yet I am being told its the food in my fridge. At this point it is a health issue. And even though they gave me an extended warranty for the door issue they tell me I will be charged in the future. I will NEVER buy SAMSUNG again. I bought my washer and dryer at the same time as my fridge to upgrade my appliances and I have never been unhappier with a company. I dont believe they will resolve this based on the attitude and the complaints I have read. I want a replacement for this defective fridge. It is just a year old.

We purchased a Samsung refrigerator and stove a year ago. The first time I went to use the self-clean feature on the stove the main component fried. It was Thanksgiving week and a time I really needed the oven. It took 2 weeks for a repairman to fix the problem. Two weeks ago we started having problems with the ice maker in the refrigerator. Slushy ice and at times, wed just get a handful of water. Upon research (I know, something I should have done before the purchase), I learned that it is a common problem with Samsung refrigerators/ice makers. People were told they had to empty the thing every 6 months or so, unplug it and let it defrost! Seriously?? In this day and age? The thing is supposed to be frost free. So upset with this purchase! I would avoid Samsung in the future if looking for appliances. They look good, but break down within a year of purchase.

A new problem has arisen with our Samsung DMR 77 dishwasher. We resolved two old the ones frequently mentioned by others here (see below). New problem is that after two years of use, the upper spray arm drops off its mounting and when snapped back, falls off again in use. We had the same problem others reported with the dishwasher turning on at the slightest touch or seemingly even a near approach. Samsung should sell the technology for proximity switches. But the solution is simple: turn on the child lock feature immediately after the cycle begins. That is, disable when you want to run the damn thing, then enable as soon as the cycle begins so you dont forget. Problem solved with minimum hassle. We also experienced the Lego snap-off wheel problem, lower rack only, and the only solution we found is to pull the rack straight out. Cheap or stupid design, no question. We bought Samsung dishwasher, microwave, and range (and TV) when we redid our kitchen. The dishwasher has been worst by far in quality.

Samsung is absolutely the worst company I have ever dealt with. The runaround is not unusual but outright lies which they refer to as misinformation. They offered me a store credit and went so far as to give me a number to fax my sales receipt to in order to facilitate said credit and later told me they dont even do store credits!!! Bought the dishwasher in 7/2017. Have had 3 repairs in 10 months and even when its working it does a terrible job and I want it removed and a refund. They absolutely refused despite repeated phone calls even up to someone at the office of the president who gave me the same line. NO REFUNDS, exchange only. No thank you. Absolutely disgusted with this company.

I had the vent fan working on my microwave (which is an above range microwave) because I had a stew pot cooking on the range. Supposedly this will help keep condensation down. When I went to check my pot on the range the fan on the microwave had quit and I was getting a code 5 E on the display. I have since learned code 5 E means the keyboard on the microwave has quit due to condensation in the wiring of the microwave. My question to Samsung is...why didnt you take care of this problem before selling me an above range microwave? Did you think through the problem of condensation? Very disappointed in SAMSUNG.

DMT300 Dishwasher - Low water level error. Over and over since the machine was just over a year old. Most problematic appliance I have ever owned. Can fix it by cleaning out the level switch assembly. I have done this 3 times. Had to pay for a manual to learn to press HEAVY, DELICATE, and POWER together to get into the diagnostic mode. The manual supplied with the dishwasher is pretty much useless.

My husband has been buying Samsung product for 20 years and since building our new home of course all of everything has to be Samsung...well either theyre under new management or they are getting too comfortable with their name, because we have had bad experience with the oven the 1st year. The door got stuck self cleaning and burned out the display panel and still cant see the numbers on it even after getting it fixed parts in all service paid $400. Microwave numbers seems to jam sometimes but still work. The Samsung vacuum cleaner has no adjustment, very hard to push and now 4 year later within the 5 year of our new home the refrigerator bottom freezer does not work.We YouTube fix it yourself and nothing has worked...top work but bottom doesnt and not to mention the dishwasher top rack will fall on one side off the track. We paid cash from Best Buy for all of our Samsung appliances and I am very disappointed and wait a minute our 50 tv all of a sudden had gotten a green line to appear in the left hand corner. Dont know how that happened...we are 50 year old. No kids to cause any of this damage nor do we have pets. We are very clean people and dont want to have to replace all these but looks like soon its gonna happen so this is our past experience with Samsung products

I bought a Samsung SMH9187ST Microwave OTR in Spring of 2010. 15 months later, the keypad totally died with only an SE on the display. I called Samsung and got a total runaround as its out of warranty. I have hardly even used this microwave! I talked to the manager at Lowes, where I purchased this, but he was unable to help much. What a crock! I called an appliance repair center to have this fixed on my own and was told it would be cheaper to buy a new microwave. This is consumer fraud and if anyone ever files a class action suit, please feel free to contact me!

This is a fair admonishing to buyer to not be fooled by the aesthetic sleek look of an Samsung Refrigerator. It does not stand the test of time and does not perform to support the high purchase price and its good luck. I had this awesome looking double french door and like everyone else it Sealed Cooling System start breaking down and of course Samsung favorite response like they give everyone else, I guess by now they are professional in running people in circle, Only time will tell as other consumer will catch up. They dont realize the power of negative advertising. I have already warn dozens of people to stay away from ever purchasing a Samsung.They have an unfair business practice where you can only use their service approved vendor to fix your fridge even when you are out of warrant because no one can get their replacement part. This is not fair business practice I will would hope that the attorney general or even congress is aware of this business practice. I will NEVER NEVER NEVER use my cash for anything Samsung again, I felt betrayed by their deceptive appearance and lousy performance in failing to stand by their product and make good with their consumer. We have a right and that is where we spent our money. Fool me once, that is good enough.

We have an ongoing problem with ice build up under the cooling drawer. We had previously owned a Samsung refrigerator with the same issue, which was due supposedly to a too short heating element at the bottom of the coil. When we purchased our current unit, we were assured that this design problem had been resolved. It has not. I encourage the government to force Samsung to recall these units. We will never purchase another Samsung appliance.

Poorly Made! Then kitchen is 1 month over warranty. Already the bottom metal strip of the oven door is coming off. It was actually glue and the glue is coming off. Very cheaply made. I called and they said to fix its $175.00. I had my last kitchen stove from GE for 13 yrs and never ever had an issue. Will NOT ever buy Samsung again. Very poor craftsmanship.

So like other people, my 5 year old 1800.00 samsung fridge is a piece of you know what. It just stopped cooling, so had a guy come out and he says its the compressor relay. Changed that. No help. Out 150.00. Called Samsung Customer service. No help. Tried to sell me an extended warranty. DO NOT BUY SAMSUNG PRODUCTS. THEY ARE CRAP. IF YOU DO, THEN GOOD LUCK.

This refrigerator was the most expensive in the store, but I thought it would be the best and it is the absolute worst. For $3,500, you would think you would not have to defrost the area of the ice maker. It works like the cheapest brand in the store. It doesnt give you ice cubes, just pieces of ice that go flying everywhere. Ice gets built up and clogs the ice maker and you have to take an ice pick to remove it or it wont make any ice. I absolutely hate it and Im stuck with it for a good long time.

Samsung refrigerator 6 wks old and broken. I lost all my expensive food In freezer and so annoyed I contacted Samsung and they told me it will be a week before they can send someone to repair it! This is unacceptable and I want Action Now!

Samsung french door bottom freezer refrigerator. Fridge is 23 months old. Started making a loud racket when opening door, stops then when door closed starts up again. Drive one nuts as really really loud. Then it stopped after a few hours of off and on. Suddenly the temps on front (digital readouts) started flashing? Book said pull power plug, wait ten minutes, then plug back in. Did so, and the temps just climbed up...was up to 69 degrees F in Fridge and up in Freezer as well. Left it sit for a while, called Samsung Cust. service (if you can call it that). They asked a few questions and then said, Oh, you have a ONE year warranty, sorry. I said WHOA --- there is three years on SOME parts and TEN YEARS on compressor. Do YOU know exactly what is wrong? They then said, wait one minute --- then came back and said, WE HAVE NO ONE IN YOUR AREA THAT IS A SAMSUNG REP. --- so sorry, you may want to call your own repair person (response came via e mail). I drove eight miles to HOME DEPOT where we bought the fridge (for nearly two thousand dollars) and the woman there got on the phone to Samsung on my behalf. After a long wait, she was told I would be getting a call in the next TWO days to schedule a tech to look at the refrigerator. So far, no call. All of a sudden, the fridge began to cool OK again... Maybe sounds like a computer board??? Still waiting for a call. I would never buy another Samsung, after getting the comments from the southern gal at Customer Service. I did finally speak to a supervisor (Shawn) who said, Oh, we have a guy that can check it out north of you... and gave me his number. I called the number --- voice said, the voicemail box for this number is FULL -- good bye. Whole episode is a JOKE and I have spent two + hours on the phone PLUS driving to Home Depot. I will avoid ANY SAMSUNG product after this response!!!

My husband and I purchased a Samsung French door refrigerator with the bottom freezer. This refrigerator contains two ice makers one in the refrigerator and one in the freezer. The Ice maker in the refrigerator has stopped working and I found out today that Samsung does not make the parts to repair my ice maker in the refrigerator part. I have spent almost $3000 for this refrigerator and it’s only about three years old and I am quite upset at the fact that I can’t get the parts to fix it! The model number is RF263TEAESG/AA. The part number for the ice maker is DA-97-08117B.I have spoken to Samsung directly on May 24, 2019 and spoke to Ryan and she directed me to J and J international for Samsung parts, I spoke to a woman named Dawn who looked up my part number and told me they discontinued it and I cannot get it. What am I supposed to do with my refrigerator when my ice maker doesn’t work and I’ve spent all this money on it and Samsung discontinued the part. I still had to pay the appliance guy $150 just for showing up and letting me know that he can’t get the parts. I personally feel that Samsung is putting out poor quality appliances and I will never purchase one again. I am stuck with a Samsung refrigerator that does not work properly and I would like you to contact Samsung about this problem! Sincerely, Debra **.

Ice maker had frozen up so I removed the ice device and let it thaw out. When I returned the device to the freezer it would not make ice anymore! I reviewed the manual, I shut off the electricity for a while, etc. Nothing worked. My wife, who keeps all manuals for equipment said, heres their phone number. It took about five minutes of the customer service person to suggest we re-boot the unit by pressing a previously unknown button on the back inside wall. We got ice cubes again! Everybody needs a wife like mine and a customer service department as good as Samsung.

RF266AFPN/XXA - Having to unplug fridge at least once a month for 24 hours to defrost frozen panel inside back of fridge section... Makes annoying noise. This has been going on for more than 2 years. Have spoken and instant MESSAGE with Samsung on many occasions. Not knowledgeable in regards to this issue.

I purchased Samsung Microwave SMH9207ST which comes with a 1 year warranty. The microwave was manufactured in February 2011, very moderately used, and owned for approximately 2.5 years. At 15 months, an internal piece of the handle broke, not allowing the door to close. I contacted Samsung who referred me to a repairman. For a repairman to assess the problem, order the parts needed, and install would have cost over $125 plus having to take time off of work without pay. I was able to quickly assess the problem, order 2 plastic interior door pieces (one extra) for $12 with shipping and reassemble the microwave in about 3 minutes.After 2.5 years the microwave completely stopped while cooking. I am very extremely disappointed in the quality of this product. I also own a Samsung Jr, manufactured in 1999, which has been used far more, even brought tent-camping and trips, and it is still working fine. I am now very reluctant to purchase a Samsung product. I plan to take this microwave apart to attempt to diagnosis the problem myself. In the meantime, I will continue to use the Samsung Jr until I have the resources to purchase a new microwave.

This is the second French Door Samsung fridge I have bought, and it will be the LAST Samsung product EVER to be in my house. The first french door one was perfect. I purchased model # RF263AEWP from Lowes in Dec. 2011. Bought an extended warranty, that was a waste of $. Cant get anyone to come out. There is only one company in the East Bay of San Francisco that will come out my way for warranty work and they have lots of complaints on Yelp. They must all know the problems and dont want to bother?The water pools at the bottom of the fridge, the icemaker works when it wants, frost buildup on the back wall of fridge, etc. Today the final straw was the horrific fan noise that stops when the doors open, and then resumes when the doors are closed. With open concept kitchens, the noise is extremely annoying. I am going to throw in the towel and get a new one, even though I cant afford it. Too bad there is not a designation for negative stars! I cant get to my receipts - the filing cabinet is stuck closed.

I have had issues with my icemaker since the day the warranty expired. Note that we are only talking a 1 year warranty! The on-line blogs all indicate that Samsung knows they made a poor quality product. I have a home appliance repair service that I pay a monthly fee for and they also acknowledge that people are having problems with the Samsung refrigerators all over the metro where I live. When I call into Samsung to have them do the right thing and replace a $110 part they simply indicate that the product is out of warranty. If you dont want to end up in my frustrated shoes dont ever buy a Samsung refrigerator.

I bought a Samsung Refrigerator, dishwasher, microwave and stove 3 years ago. After a couple of months the Motherboard on my Microwave went, fortunately it was under warranty. Starting from within a few weeks I had problems with my refrigerator and had it repaired under the one year warranty. I had purchased a 5 year warranty and every year I have had the same problem, fan icing up, leaking and fridge not cooling. It is total crap! The warranty company wont provide a new fridge because it is repairable. Now my dishwasher is not working, the sensor for the level is broken and it is not working. I would NEVER buy another Samsung Appliance ever! The worst appliances I have ever bought.

Purchase a Samsung Dishwasher DMT300RFS about 2 years ago. It worked fine for 1 year. We started having issues with it cleaning the dishes and glassware. We tried different detergents and cleaning products with no success. Then it stopped working altogether. The instrument panel codes said that it was a drain pump problem so I replaced the drain pump. It would not start and displayed a new code leak sensor. I took the dishwasher apart again, but did not see any water. I made sure that the sensor was dry and put the machine back together. Still will not work. My last dishwasher was a GE and it lasted about 10 years with no problems. Samsung makes junk, do not buy.

Had 2 repairs for the fan freezing up. 100$ a piece. Finally have that fixed. Noticed my lettuce was freezing, so looking to up the temp, notice the panel was all 4- 8s. Cant change it, called the Samsung co. Done their 2 troubleshooting ideas, neither worked so they said we will send a repairman out. I said not yet. Looking online to see if anyone has any ideas what it could be?

RF 268 Series Model RF268ABBP - We bought this refrigerator three years ago and now it is going to cost me a minimum of $400 to get repaired. I came home to a flood in the kitchen because the cheap plastic piece going into the water filter cracked. Next the temperature and water control panel goes out and the freezer is freezing up. It sounds like there should be a Class Action Lawsuit against Samsung regarding these refrigerators. Also, I called Samsung and they were going to have a local repair company call but they never did. I finally went to Lowes and got someone to come out. DO NOT BUY SAMSUNG!!

I bought this model a year ago in June 2016. We had one visit from tech so far when refrigerator refused to turn on and cool. Tech came and fixed issue with electronic board. Now just over a year later I am having same problem as previous writer. The refrigerator is not cooling yet freezer is. Am attempting to contact service, but meanwhile all food is spoiling. Our last refrigerator - simple model different brand with no bells whistles lasted ten years without an issue. Would not recommend this model due to issues after only one year plus. Obviously this is occurring after the warranty has expired so it will cost money to repair.

I will never buy another black appliance. It is a nightmare to clean. Otherwise Samsung makes a great product. It is about 5 yrs old and the refrigerator light blinks and won’t stay on. I have changed the bulb. I believe it is the internal workings.

We bought a side by side Samsung Fridge and Freezer. Within the first year the motherboard broke and Samsung came to fix it with no charge. 3 years later out of warranty the fridge broke again. It took one of their technicians 3 weeks to come out due to them giving bad service. They more worried about the R570.00 call out fee rather than providing excellent service. After 3 weeks technician came and said there was a leakage, rusted pipe and it needed gas. Come on Samsung. After 3 years a fridge cannot need gas. I had a Fridge side by side Fridgemaster for 15 years and it never needed gas. Its abnormal and I know it is a faulty fridge.I told one of Samsung people yesterday I am a very unhappy customer and is only paying because I have to get it fixed. It costed me buying a bar fridge as Samsungs waiting period is pathetic. I was quoted R450.00. I have a call recording and emails sent to them. I intended buying a Samsung washing machine but NO SAMSUNG PRODUCTS ever. I am telling the world out there dont ever opt for a Samsung Fridge. They sell faulty products and would not replace it. My fridge still looks brand new as we working and only uses it at night and over weekends but I made a big mistake as the product is not cheap over 10,000.00. I am still waiting on them now to call me to say when the pipes will be fixed and the gas. Suppose to come Saturday but I will wait and see if I receive a phone call today.

We love the fridge with four French doors and a preview door. Lower right compartment can switch from freeze to fridge with just a touch on the control panel. However, the ice maker too small and runs out of ice often and we are a household with only two people.

Purchased new Samsung refrigerators almost 4 months ago in Conns, but the problems start 2 month after buyer ice maker not working, leaking water inside the tray and freezing. Called their tech support and start my nightmare. The tech start to change everything and Conns tech came 8 or 9 times, and the refrigerator is still the same. Later contact Samsung customer service and send a tech and he said he had change another part and I told them not because I need new or I return. I recommended that they do not buy the Samsung brand. The Model is RF263BEAESG. I spend $2100 from Conns. PLEASE DO NOT BUY ANY SAMSUNG PRODUCT. REMEMBER CELL PHONE OR WASHING MACHINE.

Purchased a stove and refrigerator in June. Have already had 5 service calls on the fridge due to an error code that keeps popping up. Last week I used the self cleaning feature on the stove. Once it ran through the cycle I noticed the control panel was not working and the stainless was brown. Called Samsung Galaxy who put me in touch with service quick. After I called and left a message and waited 2 days. Another week for the appointment. The service tech never called to confirm and I waited all day. He arrived and change gedanken out a part but the cosmetic damage was not repaired. He had to call Samsung to get approval. Now he has to come back for another service call. Horrible service department.

I really want to share my bad experience with Samsung Microwave Model ME18H704SFS/AC. I wish I would google Samsung microwaves before buying one. I just read report from people who bought microwave in February 2016. I bought mine on May 2, 2016 from Best buy in Vancouver Canada. I also bought 5 years warranty on this microwave. On 28th day after purchasing we tried to warm up bowl of soup (in microwavable dish), and we felt a burning smell coming from microwave. When I opened the door I discovered a fire on the right wall of microwave. I was able to stop the fire with kitchen towel. I cannot operate this microwave any longer because it is a fire hazard in my house.Same day I called to SAMSUNG customer service. They gave a case number and told me that somebody will contact me. Next day I called them again and they transferred me to some kind escalation department. The manager from escalation department said that if he will get pictures and receipt from me now, he will speed up the process. I emailed him pics and have not heard anything after that. On Monday, I called again to customer service. The manager told me that she could not find me in her database, she also said that they were not able to open up my pictures. I told her to transfer me to the escalation department. After 30 min wait I was able to talk to a guy who confirmed receiving pictures. He also was able to open them up. He told me that he sent my case to the Head office. I asked him why nobody sent me a simple email with acknowledgement of receiving my email. He did not have any answer for me. I asked him what is the reasonable time to get an answer from Head office. At the beginning he said 48 hours and then he did not know. He also said that he has no idea what kind outcome I should expect. And just to add to this story... I called to the insurance provider for Best Buy. They told me that they cannot touch my microwave because it is a factory defect which appeared in first 30 days. I am not even upset anymore. This company is a joke. Samsung really needs to get a lesson for producing dangerous and unreliable appliances and treating consumers so poorly. I will wait for 48 hours (legally you have to give them some time to rectify the situation). If Samsung will not replace their lousy microwave I will take this matter to Small Claim Court and I really want to.

Samsung is fully aware of the defective clips that will break from the top rack of their dishwasher and the clips get lodged in the pump motor and the dishwasher will not run. Their solution to the guaranteed reoccurring problem is to allow one time only repair outside of warranty and then the consumer is on their own after that. What they should do is proceed with a recall of the part and provide a retrofit or, at the very least, provide unlimited repairs to the consumer. My whole entire house is equipped with Samsung products and I placed my confidence in a company that doesnt back their products. There was simply no help offered or even concern regarding this defect. Simply put, I was told, We know and youve already used your one time allotted repair. BUYERS BEWARE. SAMSUNG DOES NOT STAND BEHIND THEIR PRODUCTS, EVEN WHEN THEY KNOW THERE IS A DEFECT. The last repairman that came to my house left replacement parts for me because he knew it would happen again. REALLY??? Where is a lawyer when you need one??

There is lots of room to store food in it. The design of 4 doors with the option of making the third door a fridge rather than freezer space is good for large families. Plenty of shelf space in doors for sauce, jam bottles as well a cheese storage. And a nice container for eggs. In addition the stainless steel does not show up finger or handprints and is easy to keep clean.

I purchased a Samsung stove from Lowes and also purchase the extended warranty. One day the stove top glass made a pop sound and cracked open. I called the company for repair and they sent a technician over. The technician called the repair company and they decided, dont know based on what, that it is a functional and physical problem and therefore they would not repair it. I have had this stove for 4 years and have been using it according to guidelines. As I explained to the service company personnel Abigael as well as Lowes repair person Keaton, no physical damage was done to the stove glass top; however they still refused to do the repair. I have had GE glass stove top and I have family members and friends that have either Electrolux or kenmore and that does not just happened. This glass top obviously is defective and the company does not want to own up to it.

I completely outfitted my kitchen with new, stainless (I thought!) top of the line Samsung appliances. The convection microwave oven board stopped working day one. I returned to store for completely new replacement. Within a week - the same issue. Board replaced four times. Last time just after one year. Problem continued during that time, but I couldnt miss work for repairman to come. Repair tech had said board problem caused from heat of stove. This is an above stove unit meeting all necessary height specs. As a courtesy Samsung offered $430 if I cut the cord and removed serial plate (13 months after purchase of a $700 product with $150 installation!!). I cant replace it for that amount. I also have gas convection range ($1500), the broiler doesnt work. The flames on one burner are HUGE (they licked around pan and caught dinner on fire!) And oven got so hot it MELTED the knobs - apparently they are not metal as they appear but a metal look skin that melts with heat and is also chipping off. Replacement of knobs = $150 only to have it happen again... Additionally my french door Refrigerator ($2800) with two drawers makes a super loud squealing noise. After discussing with a friend, found out she had the same problem with her Samsung appliances. DO NOT BUY!!! NO CUSTOMER SUPPORT or concern for satisfaction. My products are only 16 months old.

Purchased a top-of-the-line refrigerator in 2018. Began having problems with the ice-maker/distributor almost immediately. After 2 years of service calls to fix it, Samsung declared it unrepairable. The warranty had expired by that time and Samsung offered a discounted refund in September 2021. After many confusing and contradictory responses and a complaint to the Better Business Bureau, my complaint was elevated to the office of the president in October 2021. Since then, assurances of the partial refund have also been responded to with confusion and contradiction. The complaint cannot be elevated and the representative is unresponsive. Supposedly, there is no higher level to complain to, and I cannot get my promised partial refund.