Whenever I grill, broil, bake, meat or fowl on opening the oven door a huge cloud of smoke and fat hits me in the face stinging both my eyes and face. If anyone else has this problem please let me know as dealer (trail) and Samsung tell me nothing is wrong.

After only 17 months, the magnetron on a stainless steel high end microwave by Samsung broke down. I called Samsung and they put me in touch with a repair company. I am sure it is Magnetron because the food will not heat up. I decided why bother with a repair that will cost me a minimum of $160 on the low end for a machine that was $269 new. What a nice looking piece of junk.

In October of 2012, we purchased a french door Samsung refrigerator, model #RF263BEAESR from our local appliance store. It worked well for the first year. When it was one month out of warranty, we started having problems with major frost build up in the ice maker, so much so, no ice would drop. Called Samsung and they told me I had to call a local repair service. I was not satisfied with this since IMHO, a one year old fridge shouldnt be having problems. I wrote an e-mail to the Executive Office of Consumer Support and got a phone call back in days. I explained the situation and told them I would never buy their products again. They offered us a one time service accommodation. A service tech came out, identified the problem as a problem with some sort of heater unit and replaced it. The fridge worked okay for 4 months and guess what, its happening again!!! Called Samsung again and threw another fit and told them it wasnt fixed so they offered yet another one time service accommodation. This time, they replace the whole front control panel and some sort of heater fan in the ice maker. If these problems persist, Ill be asking for a replacement fridge. FYI, people having problems and your fridge is almost new, DO NOT call a service repair person. Call Samsung and ask to speak to Executive Consumer Affairs. Tell them the problems youre having and your dissatisfaction and ask for a service accommodation, theyll set you up with a service call and you wont have to pay a penny.

We have had other appliance brands before and their reliability has been terrible. We own 4 Samsung TVs, Samsung washer/dryer, Samsung Fridge and the LATEST PURCHASE: Samsung dishwasher. We are very happy with our Hi-tech dishwasher. Even our grown children own Samsung products. Highly recommended!

Two years ago I purchased a Samsung Side by Side refrigerator RS5267TDWP. The refrigerator portion stopped cooling. I had to throw all my food out. I had purchased the extended warranty. The repairman came out and determined what the problem was. One of the parts I needed was an Evaporator cover. The part number given to the repairman did not match what was in my refrigerator. Samsung insisted it was the right part. They had no other options. So Samsung cant remember or look up what parts they used in their refrigerators two years ago. So here I sit with no refrigerator. All the comments about the ice maker are spot on. The ice cubes freeze in the chute. Whoever designed the ice maker was a sadist. Never buy a Samsung refrigerator. My last refrigerator made by Amana lasted 14 years at half the cost.

We bought a Samsung Dishwasher Model DMT800RHS in 2011. Repaired it several times due to rack clips breaking off and getting stuck in the impeller. Samsung did not fix the faulty design on those clips and just sent replacement parts. Guess what, they broke again. In 2014.08.05 the dishwasher would not power up at all. Repair person attended and cost $500.00 for the repair! The machine cost me $859.90. In 2014.10.15 the machine broke again, no power at all. The Tech re-attended but now out of the 90 day warranty. He did get it working for 1 day and claimed he did not know what the issue could be but dont call him back as now out of warranty. Great. Next day, machine broke and has been ever since. Called Samsung. Wont help as machine out of warranty. This is clearly a manufacturer defect with the electronics. My only option is to take Samsung to court! Do not buy Samsung dishwashers!!

These refrigerators are a nightmare and worthless. Everyone has the same complaint, yet the company wants to do nothing about it. These refrigerators should be banned from the United Sates. I have not had this refrigerator 18 months and got a repair bill estimate for nearly $600. Samsung knows they have problems with their products and they do nothing. I am done with this company, dont want anything with their name on it, or made by them. JD Powers should be sued along with them.

We purchased a Samsung kitchen bundle (microwave, refrigerator, oven and dishwasher) from Home Depot. A week after installation the microwave caught fire and created a burned hole on the inside of the microwave. Contacted Samsung and have been spinning for 2 weeks now as they will not replace this unit, only repair it. At this point we paid for a BRAND NEW unit, 2 weeks ago, and we have zero confidence in the reliability and safety of this unit being repaired. Samsung has been very unresponsive to our request. Cannot believe that big corporations can treat people in this way. Taking our hard earned money and not replacing like for like.

The stove top works well, but the energy efficiency standard is not accurate. For an example, when a recipe indicates the dish needs to be baked or roasted at 350 degrees for 45 minutes, that dish will not be done. It is necessary to increase the cooking time and temperature to 375 degrees or sometimes 400 degrees to register the safe temperature that the dish can be eaten. The price was right, the delivery from a local company was less than desirable and the technical personnel were inexperienced.

Two months after buying a brand new side by side Samsung refrigerator, a fan blade broke and the sound was very loud. It took Samsung 10 days to find a technician to come to the house. The gentlemen discovered the defected blade and was quite surprised being that it was only two months old. He suspected a manufacturers defect and he ordered the part, but it would take several days. In the meantime, we had lost the food in the freezer and refrigerator. I then called Samsungs customer service and explained everything as it happened. She was not very sympathetic and said that the part was on its way and thats the best that they could do. It was a major purchase for us and we felt cheated. Will think twice before buying another Samsung appliance!

Ive had a great experience with Samsung appliances. Customer service is excellent when addressing problems and very professional. Would definitely recommend their range. I have a refrigerator, washer and dryer. All their products excellent.

As many of us do I bought my Samsung four door refrigerator on sale at Lowes. I paid $1,800 for a nearly $3,500 unit. I thought I was getting an awesome deal. Then the ice maker started acting up and I had to have it repaired about every 3 months until they deemed the unit defective but the repairman had told me several occasions that he come that he had prepared multitude of the exact same problem the ice maker in that exact same unit. So I tell Samsung that I really dont want to get the same unit and they you know I had been originally told that repair place it was something better. Better means more valuable and or a newer model or the exact same thing one. Now Im being told that I have to take the $1,800 that I paid for it which I cant replace it for because its not on sale right now and pretty much eat it even though I just bought two other matching Samsung appliances. I am pretty furious and I hope that this gets resolved.

We had our refrigerator for just 2 months before it stopped producing ice from the ice maker. After waiting a week for Samsung service provider, Lakes Electronics, to send a technician, the entire ice maker had to be replaced. What a great product that after 2 months the entire ice maker had to be replaced. I would not recommend ANY SAMSUNG PRODUCT. We also purchased the Samsung microwave model ME21H706MQG and after 6 mos. it stopped working and almost caught fire. THIS IS THE WORST FUNCTIONING SET OF APPLIANCES I HAVE EVER OWNED IN 45 YEARS! DO NOT BUY SAMSUNG PRODUCTS!!

Their own authorized repair depot says they can put in a new water pump but wont guarantee it because my dishwasher is 2 farther to the right than is usual. That is, frankly nonsense. Theyve been here twice, then told me to hire a plumber to fix his mess. That cost another $185.00. They cannot diagnose the problem. With all the testing the steam peeled the laminate off my brand new cabinets. This dishwasher is nothing more than a money pit. My regular service man refused to service it saying that Samsung is garbage.No wonder it is so quiet. They may have well have put in a water pistol than that ineffective pump that is in there. I will never buy another Samsung appliance as long as I live. It has never worked. I stopped using it after the first week because the dishes came out as dirty as they went in, and has been sitting there for cosmetic reasons until I thought I might have it looked at. Now it just wont complete a cycle.

This French door fridge was bought 2 years ago. First 3 weeks the ice bucket was not properly closing. The ice keeps getting stuck inside thus it would not make any if this is not physically pried out. They replaced the bucket and it was fine. Last week the cooler compartment stopped cooling (loud noise for 3 days that goes away when you open the door then it comes back again once you close it). I woke up that morning. It was just not cold inside so I asked my sister to keep an eye on it (dont know what to think of it since I was rushing to go to work). By the time I came home the temp screen was blinking and my sister said it has been like that all day! I went online, tried to chat with the rep Rose and twice as she tries to give me the transaction number, she gets disconnected! Again, she was back after I went searching and gave me a link that wont open up! It was a technical difficulty she said? It seems like SAMSUNG has technical difficulties everywhere!!!Finally got a young lady on the phone. In short nobody can come until 4 days later so as it was the weekend and my fridge was stocked up with food. I rented another refrigerator from RAC Center. Paid $57.00 for 2 weeks rent in case... The technician came last Tuesday and we were told it was the fan, packed with ICE and that the SENSOR needed to be replaced. It will cost me $222.00 for the $13.56 sensor and the rest for labor fees!! I was told to call if I start to have food wastage but really thats not what I need! I need them to fix their act and by the reviews and complaints here, it seems that this has been going on with their refrigerators. SAMSUNG needs to pay back the customers who has to deal with this ridiculous product!!! I cannot afford a new refrigerator right now. And really, I had the GE one before this, the old conventional no-nonsense fridge that I gave to the men to haul away and boy, my husband blamed me for doing that. That GE had no issues for many years that we had it other than we just wanted a fridge with the ice maker/water dispenser!! Talk about wasting $1900.00 on a SAMSUNG crap!

After a year, this dishwasher has stopped working. Customer service informed me that it was out of warranty and offered no real troubleshooting help. I was told to unplug the machine for one minute to see if the dishwasher would reset. No it did not. Obviously from the reviews, this is a well-known issue with Samsung dishwashers and unless the problem occurs within a year, you are own your own!!! DO NOT PURCHASE SAMSUNG APPLIANCES.

Worst (and most expensive) refrigerator Ive ever had. Ordered the perfect fridge but kept getting offers for replacement (different) models that didnt have same features. Finally settled on completely different model and have nothing good to say about it. Drawers are not smooth and are noisy. It makes random noises all day/night. When getting crushed ice for a normal sized glass, it goes all over the place. The doors neither open nor close easily. You have to completely shut off the water supply to replace the filter. It doesnt even have a section for butter. Literally hoping this thing dies by some random act of God so I can justify replacing it.

I purchased a Samsung refrigerator less than 4 years ago. Began having problems right away with cube vs. crushed ice. Then within first year ice maker would freeze up. Almost impossible to remove ice bin on ice maker when it freezes up. Have had it repaired twice for hefty service fees. The only solution now is to replace the ice maker with the same crappy design or purchase a new refrigerator which would never be a Samsung. I have contacted Samsung several times and they have never responded. I am extremely disappointed with this manufacturer.

I purchased a brand new in the box Samsung over the range microwave, installed it. It worked well and was beautiful, stainless steel and black. I worked away from home off and on about two years, came back to live at home again full time. One day it said SE on the screen. I called Lowes. They wouldnt take it back. I called Samsung. They told me to call a service person at my own expense. I said, No! I explained I had barely used it and no way was I spending another $170 added to the $200-$300 it cost me initially. So basically, they sell disposable microwaves. I also own a Samsung top load washer and dryer that cost about $1800-$2000. So when these crap out, I will load them all in my truck and drop them through their nearest Samsung plate glass windows. If I wanted to purchase disposable ** in the first place, I would have done so. Kiss my **, Samsung! I tell everyone about this! Seriously, they suck!

We purchased this on 8/14/16. Oct 20, 2017. Its completely useless. Lasted 14 months. I have been without a refrigerator for 24 days. Still have two weeks to wait for a part. (38 days total) In the meantime I have a refrigerator with black mold. I have been contacting Home Depot about a refund. Its a NO! I asked for a small loaner. My local Home Depot says NO. I am a very dissatisfied customer. I would give it a zero not a one star. I am on a waitlist to be repaired. This is unacceptable. I want a refund.

Defective Samsung Refrigerator Model RF267AERS - We first experienced an issue with the evaporator tube freezing up and water running out of the refrigerator on to the hardwood floors, 2 months out of warranty. A service technician came to the house to repair it. Here we are, a few months later (May 2012), with the same reoccurring problem. This time, they want us to pay for the same repetitive issue. Do yourself a favor and stay away from Samsung refrigerators. Update - Here we are in August of 2012 with the same problem. The refrigerator is once again a spring generating a stream of water on to our hardwood floors. What a lemon of a refrigerator. Do yourself a favor and stay away from Samsung Refrigerators. Beware, they do make refrigerators for other manufacturers.

We renovated our entire kitchen in Samsung appliances. Our $3,300.00 4-door flex refrigerator lasted 2.5 years and my wife and I have been fighting with customer service (CS), since November 2017, to get them to honor their warranty. CS initially sent an authorized service person who tried to fix it and recharged the refrigerant. He stated that if this didnt fix the issue, since it was a sealed system, it is un-repairable. It worked for approximately 2 months and the issue returned. This points to a slow leak in the sealed system which has a 5 yr part/labor warranty. Next time we called they claimed they couldnt issue another ticket because our serial number had a refund already issued against it, though the refund wasnt in our name or sent to us. We feel their error is not our problem and shouldnt delay our warranty service request. They wouldnt budge.Since then weve heard nothing but excuses and well call you in a week. Another CS rep claimed the vendor (Home Depot) must have shipped a unit that had been previously returned (laughable), Home Depot doesnt stock the appliances theyre shipped straight from Samsung. We both actually heard these claims on our phone. Every time you call you have to re-explain the issue to them and Im sure they keep a file on your case. Now theyre asking me to remove the label from the appliance and send a picture to them (doesnt that invalidate the warranty?). This has been the most frustrating experience weve ever had. Youd think such a big company would want their name to stand out in a positive light. WE ARE NEVER BUYING ANOTHER SAMSUNG APPLIANCE AGAIN. Im contacting my states Attorney Generals office and the FTC about our issue. We may not be able to get financial relief but, if it is determined that what theyre doing is illegal, they will spend money in legal fees and fines. There are state and federal consumer laws regarding warranties. I hope this word gets out so maybe theyll change their ways. Best to document all contacts with them to show how they treat you. Their service techs dont give paperwork so you gotta keep all emails, texts msg, phone records to present your case.

Samsung is a quality company. I have other appliances made by Samsung. Microwave, washer, and a new refrigerator are on my list to purchase to remodel my kitchen and laundry room. All of my Samsung products have been wonderful.

I am unhappy and very disappointed in our new dishwasher, delivered almost two months ago. I would not recommend this product to anyone! Not one load has come back totally clean! We were told to rinse of dishes and use a bleach based detergent and use a rinse aid. We do that! Residue still appears in glasses, bowls, etc. The rack is awkward and hard to fit dishes in, glasses tend to fall over. Never had this problem before. We were told Samsung was a good product when we were looking at refrigerators, stoves, etc. We bought all appliances to match. What a joke this dishwasher has been. Would like to get a new one! Our old Kenmore worked perfect but it was white, switched to stainless steel. Stainless steel gets dirty fast. Thought it wouldnt bug me to wipe it down. Ugh! What a pain! Wish we would of went with the smudge proof Frigidaire offered.

Samsung Dishwasher dw7933lrasr/aa - We purchased this dishwasher in June 2013. It never worked properly from the time of purchase. There was always food on the dishes after washing and many of the items would have to be washed two or three times. We tried almost every detergent on the market all to no avail. Just recently October 2014 it stopped working all together. There is no water pumping up into unit, of course it is now out of warranty. I dont want to get this unit fixed since at its best it never worked very well. I would recommend that you avoid this companys dishwashers. This is in direct conflict with other products Ive purchased from them that work very well, most notably several large screen televisions.

I cant remember how many times we have had the repairman out for this worthless machine. For a variety of problems including broken clips which found their way into the motor area and water intake problems. One of the wheels on the bottom rack frequently comes off. Yesterday, the machine stopped working again, this time with no error message. It starts by draining (okay), then starts water inflow (okay) and then does nothing as the clock counts down. I now agree with my husband that it is not worth fixing AGAIN and time to buy a decent dishwasher. I will never purchase another Samsung appliance ... ever. If I could, Id rate this product a minus 3 stars.

Last night we heated a piece of pizza in our SMH9187 Over the Stove Microwave (about 25 seconds). The microwave got extremely hot and wires started smoldering. The control panel went completely dead and the internal sides were very hot (as well as the glass rotating plate in the microwave). We had to unplug the unit. Fortunately, there was no fire, but the microwave is dead. The unit is three years old. I cant believe that this happened to a relatively new microwave. Samsung should place a recall on all these models and reimburse people for their purchases. What an inferior product!

This appliance (Over the Range 2.1 Cu.Ft. Microwave Oven) was bought in April, 2016 for $500.00. In April, 2018 the vent began turning itself when no one was using the oven & ion. August 13th a fire had just started while I was asleep. Luckily I woke up & was able to unplug the oven. 8/14/16 I contacted Samsung. I was hung up on or suddenly disconnected a few times but was finally given a repair ticket. A repair shop called on 8/16 and told my husband that he had to take the microwave off its mount by 8/20 because they were coming. Although Samsung was paying them they could only come at one particular time on 8/20 and would not reschedule. Also they refused to come unless the microwave was unmounted. Two people have to unmount the microwave so we had to arrange help or that was it! I called Samsung right afterward and they said the ticket was canceled. From then on we got the runaround and the gist of it was that wed have to pay $200.00 or the cost of a repair, not having any idea whether or not it could be repaired.

Purchased Family Hub refrigerator and had installed last Friday. On Wednesday the calendar would not sync with Google. I called Samsung and was told that with the new update the Calendar, White Board and Memo apps are being discontinued. I purchased this refrigerator with the Family Hub for the calendar so I could keep track of my familys appointments and see them at a glance. Nowhere on the web did it mention the calendar was being discontinued. The Family Hub feature cost me $500 over the same refrigerator w/o the family hub. Samsung knew they were working on removing these apps yet did not (as far as I can tell) let anyone know. The customer service gentleman that I worked with said that the businesses that sold these hadnt been told. Feel this was a total waste of my money as I didnt really need to get a new one, but wanted the convenience of the Family Hub calendar and since I gave away my standalone refrigerator and standalone freezer I cant really send this one back.

Samsung refrig model rfg298hdrs - Purchased from Lowe’s last year and has been water on the floor ever since ice build-up under freezer draw leaks on floor. I have to chip ice every month or the door won’t shut - out of warranty. I won’t buy another Samsung again.

If I could give zero stars I would! Samsung customer service is jerking me around. I am have all of the issues the previous reviewers mentioned, ice maker freezing, leaking in drawer & leaking water at the top of fridge in back at the seam. I have to keep water line turned off & hope I don’t come home to a flooded floor. I called for service. They came out, said they couldn’t fix it & Samsung rep said they would exchange/replace it. I then paid $80 for the service call for nothing. That was almost 2 months ago. I have called Samsung 6-7 times. I am still waiting for their call which I am sure will be never. Each time I call I am reassured they will call me & it’s been about 2 mos. I am getting blown off & strung along. It’s a 3yr old $2000.00 fridge. There must be some kind of class action suit that could be brought against Samsung. This is so shameful that this huge company can rip people off continuously. Never will I ever again buy anything Samsung. If I happen to see someone in a store in the future looking at Samsung appliances or products I will definitely share my experience & dissuade them from buying anything Samsung.

My 3-year old microwave made a pop sound and just stopped working. Called Samsung and they just blew me off as long as nothing caught fire. They didnt care!! Very disappointed! Add them to the list with Frigidaire do not buy list!!! What happened to companies caring?????

My freezer stopped freezing & I called a repair man to fix it (Samsung is a hard company for repair people to deal with and there are very limited people that work on them). Upon looking at it he told me that it was leaking Freon (which should never happen on this unit because its sealed). He charged me $90 and suggested that I call Samsung and explain to them to see if they would help me because it would be a lengthy repair and it could cost $400 and to top it off there may be no way to located the leak if its too small to patch.So, I called Samsung and after several calls & several supervisors I got them to set up an appointment with A&E Factory repairs - to which they didnt show up for that appointment. Samsung called them again & set an appointment for later the same day - to which they did not show up again. Again Samsung called them (this time I required a 3 way call) & set up another appointment (for another day).The A&E Factory repair guy came, pulled the freezer out & determined that it was in fact leaking. He ordered the parts & two weeks later the repair guy came. He said he could not work on the unit because I had laminate flooring & he requested that I sign a waiver. I refused & they left. I then called to reset another appointment for three weeks later (after my vacation) and was told that that date wasnt available yet, Id have to call back next week.Samsung has not helped me with my freezer issue and I am not happy at all with their product or the warranty repair service. I will NEVER buy another Samsung product in my life! Repair people dont want work with Samsung products. Their Customer Service sucks! They use A&E Factory repair (Their Customer Service sucks!).

This is a follow up to a previous complaint I had with a Samsung French door refrigerator model # RF267ABRS. We had found our food thawed in the freezer part even though temp reading was at -2 F. I searched the web and found a repair tip to pull out unit and remove back cover. I did this and found that the coils were covered in lint and dog hair, we have dogs. The fan blade to cool the coils was also dirty and the water sump was full. I vacuumed as much of the build-up I could out of there, then unplugged the unit and used a small air compressor I have for sport balls and tires to blow out as much dust from the coils as I could. I then carefully cleaned off the fan blades with hot water and dish soap, with a sponge. The blades are plastic so I took my time. It will make a mess to clean up, but it should probably be done yearly, spring cleaning (Mine is about 3 years old and most complaints come after 2 years). I also removed the water from the drip pan under the coil with the small wet/dry vac I used. I plugged the unit back in and put the cover back. The freezer seems to be working. I will buy a thermometer to put in there to keep an eye on it as I do not trust the readout on the fridge itself. The site I used also said I should remove all items from the unit and let it sit unplugged with all doors open for 24 hours. This is to clear any drains blocked with ice. This will only work if you have a second refrigerator to put your food in to keep cold, which I do not. My issue is that there should be an error code on the readout of the unit that instructs a cleaning of the coils is due yearly, since this is a $2,500.00 unit!

Refrigerator started icing up in the back just after the first year was up. Got Samsung to pay for the parts but we had to pay for the service call. Now another year and a half later the same thing is happening and the service rep told us they have a fix for the first fix. We have to wait an entire week to get our refrigerator back to working order. The parts need to be ordered and it has to thaw out to get the back panel off. Called Samsung again and this time the manager of the woman I talked to said they will not cover the parts because the warranty had run out. I have a Maytag refrigerator that we use for beverages that has run for 24 years with no problems and dont know what I would do without it. No more Samsung for us. The Samsung replaced a GE refrigerator we had for 24 years with no problems.

Model rs25h5111ww - We like the refrigerator but the ice/water dispenser could have been better designed by a 5 year old. Other than removing the entire ice box inside the freezer, there is no way to reach in and get a handful of ice. In general this ice/water dispenser really, really sucks.

Bought 2 of these Samsung RF263BEAESR refrigerators for my sons. A few months later we realized they were both running practically all the time. On investigation we found that when the right door is closed last, it blows the left door open about 1/4 inch which exposes the interior of the refrigerator to outside air, rendering the insulation ineffective. However, its not enough to set off the door alarm so you wont know it. Samsungs warranty servicer for my area says its normal for this model and Samsung will not warranty this problem. My advice: stay away from this refrigerator unless you love to pay high electric bills. I wasted $3500 on these. I know I will never buy another Samsung product.

No matter what we have done, it sounds like this fridge is an airplane taking off in our kitchen. It is embarrassing. We just changed the filter, again, and ran 3 gallons of water, and it still sounds horrible. I would not buy this again. This fridge is about a year old and has done this since day one. It is a French door, and other than this I love the appliance. It sounds all time of the day and night whenever the ice maker fills or you try to fill a glass of water. Called company, the last thing the rep told me was to move it away from the way. I told her if that was all she could come up with it was pitiful.

I wish I could give less than one star because thats how disgusted I am with my French door Samsung refrigerator. I purchased it about four years ago. After two years I finally figured out that it was icing up in the back and fortunately it was still under a warranty I had purchased with Lowes but it took close to a month to get all the parts etc. Also lost lots of food.Now again 2 years later the same thing. I called Samsung and became even more irate with the callous we dont give a crap attitude. This refrigerator needs to be recalled and Samsung sued because a company with morals would at least attempt to make a better product after so many of the same problems for so many years. This was to hopefully be my last refrigerator and now I cant even afford to fix the stupid thing. You can add me to the class action lawsuit as well and Samsung needs to recall and take responsibility for wasting our money. I also have a child and infant in the house - Im fearful that someone will end up with food poisoning. This is a huge safety issue Samsung!!!Updated on 07/03/2015: I finally threw most of my food away and pulled the plug on the fridge. It took three days but it finally defrosted. I then plugged it back in and for the time being it is cold and working fine. I suspect that I will end up doing this several times this year but as stupid as it sounds Im bound and determined to get a little more use out of it. So if anyone is in the same situation you might try to unplug, defrost it manually and plug it back in. Hope this can help somebody.

Ok this will be a bit long: I got my kitchen remodeled Nov 2020. Purchased all 5 Samsung appliances, from Best Buy. Had issue with every one except the microwave which we dont use much of. I have been on hold for Samsung Case managers for over 2 1/2 hrs. So I figured I would kill time by leaving this review so no one else will have to go thru what I have, and currently am going thru. My issues started about 2 mos of installation. First issue was my cooktop. Kept giving out error code and wouldnt turn on. Then it wouldnt turn off. At the same time my ice maker was freezing over and wouldnt dispense ice. The ice maker issue got resolved, then I realized my refrigerator was freezing my food, noticed it with my eggs. Tech came and repaired, but happened again. Called Samsung pro talked to customer service, who tried to provide the best care they are able to, but they cant make any decisions. Because its been serviced 3 times I have the option to get my refund or replace the refrigerator. I opted to get a refund cause I dont want to take any more chances with Samsung products. I had to submit a receipt along with the ticket #. After the third attempt I was finally told that they can escalate it from customer service to a Case Manager. Unfortunately these Case Managers are hard to get a hold of. This process began November 17, 2021. Today is December 2, 2021. I was first told a case manager was going to contact me within 3-4 business days, I get no calls, no emails then on November 30th I get a short generic email stating that they made several attempts to contact me and if I can call them back at 1-800-Samsung at my earliest convenience. As soon as I got the email I called 1-800-Samsung and got customer service who informed me that the department they need to transfer me to is closed. I asked her if she can send them an email and have them call me, because I did not receive any calls from them, I had no miss calls, no messages, she said she did, still no calls or emails. Today I have the day off so here I am typing this review, still on hold 3 hrs later. I live in Hawaii and their office hours are 9-9 EST. I am grateful I have an extra fridge in the garage to store my things. In addition to my refrigerator issue, I am awaiting a claim ticket for a third service call on my double oven, which has super uneven heating. I am beyond frustrated. So save yourself the frustration and stay away from Samsung. For some reason the newer models are not quality. Doesnt work properly and even though warranty seems to be good on paper, its almost impossible to get thru.

Consumers should be aware of purchasing Samsung refrigerators as they do not last without extensive repair. Exactly at 2 yrs and 2 mos., freezer issues and ice maker issues developed some of which are still not functioning. Now our repair person has not been able to get a freezer part for weeks as it is out of stock and on back order. This is a $2200 purchase made 12/18/12, that is the worst appliance that I have ever purchased. I am now going to have to spend another $2000 plus to replace this *** in order to have a working appliance. Buyer aware notice from me to perspective purchasers.

We purchase a package from HH Greg 4 piece appliances refrigerator, stove, dishwasher and microwave. The ice maker stop working. Had to be replaced within a year. The oven stop working 13 months after the purchase date. I called the customer service center to discuss how disappointed and upset I was about the faulty equipment we were sold. What really upset me is the repair company they referred me to order parts before coming out to examine the refrigerator which lead me to believe the problem with the ice maker was a known issue.The same thing happen when the repair company called about the stove. Im so frustrated they knew of the issue with these appliances and dont have a problem passing the repair bill to the consumers. I owned GE appliances for years. Decided to go with Samsung because I thought they had a good product. Im so upset and disappointed. If I could afford to I would replace these appliances. Im worried the dishwasher and microwave is going to break next. I didnt purchase the warranty because we paid cash and thought we were buying high end products we felt safe. Was I ever so wrong. I wouldnt recommend Samsung to my worst enemy.

We bought all 4 kitchen appliances in black stainless steel. The ice maker plugs and is annoying but the real damage is the microwave. It starts without any intro action. Fan comes on full blast. Research says unplug and then plug it in. It only helps for a few hours. After researching I have found hundreds of reviews with the same problem. The door has been replaced in some reviews but it doesn’t solve the problem. Calling Samsung so far hasn’t helped.Since our warranty is up it is up to me to find a tech in our real area. So far no luck and so how do I get parts? And what good is a new door if it is going to do it again? Samsung knows of the problem when you go to their site for repair it directs you to immediately unplug because it is a fire hazard and go to customer support. The circle begins again - no tech, no part, and I have a unplugged unusable microwave. Samsung should be doing a recall they did one because people were being shocked. Isn’t a fire hazard a reason for a recall?

Samsung Dishwasher DW-FG520W - Third time since February I have had to call for a technician to fix and replace the upper arm, which keeps breaking. Consequently I cannot shut the door to wash dishes. Third time! In 9 months! Lucky its still under warranty, but having read other peoples problems with Samsung, am now wondering if this is going to be on-going. Would not recommend buying this dishwasher.

Samsung refrigerator model #RS275ACWP purchased in December 2008: By 2012 it developed a leak at the freezers backplane. The leak caused the bottom drawer to seize up. Samsung recommended solution was to replace the backplane at a cost of hundreds of dollars. A handyman resealed the original backplane at a considerably lower cost. By 2013 the ice maker failed by producing too much ice. The ice box became locked up and water spilled into the interior, causing still more ice on the freezer shelves. The water even dribbles out of the ice shoot. The Samsung authorized technician stated that three parts need to be replaced at a cost of $450.

I purchased my Samsung refrigerator in 2015 from Home Depot. I will never buy Samsung again nor an appliance from Home Depot. Approximately 6 months ago I noticed bubbling of the finish on the front with peeling. This includes the left door where the ice maker is located, the drawer and the freezer drawer. The surfaces are raised from the inside out which to me indicates rust. As I began my process to complain I began with Home Depot who informed me my extended warranty didnt cover cosmetic problems. From there directly to Samsung who has consistently refused to stand behind their product. Almost telling me it is my fault. Well what about quality of the product and consumer satisfaction? In the business we own, quality is our most important aspect. Without good quality and willingness to stand behind your products you are nothing. No more Samsung for this family. I found Samsung to be unprofessional in the way this was handled and have complained to the Office of the President without results. Stay away from Samsung.

I redid my kitchen in 2015, so I needed all new appliances. I loved how the Samsung 4 door French door refrigerator looked and I researched and others seemed to love it...clearly, they didnt wait a year after to review. A year later, it stopped cooling. I had just made a Costco run so both the fridge and freezer were at max capacity. All that food had to be tossed. I called Samsung and they sent someone out a couple days later. It was a fuse that blew out, literally took him 15 minutes to fix. Fast forward to 2017, the fridge makes a loud humming noise like a plane taking off and water drips from the water/ice dispenser...found the problem online. It is a known design flaw. The back freezes up, so that is the humming noise. I look online and everyone says to thaw out the fridge. Ok, I do that and reload all the food...again. A few months later it happens again, however, this time the ice maker is also so frozen that no ice dispenses...oh, and the water STILL leaks out. I research...again, known flaw, but this time its the rubber seal isnt tight enough. So, thaw out the fridge. Again this works for oh...about a month. Then it happens again. I literally just defrosted it again 2 days ago because everything was frozen up. Today it is humming LOUDLY. I will NEVER EVER purchase another appliance from Samsung. There is a class action lawsuit pending concerning these issues, FYI. Unfortunately, I also have a dishwasher and washer/dryer. So far, so good on those appliances. Do NOT purchase a Samsung appliance. Period.

I purchased Samsung French Door Refrigerator Model RFG297AARS for $2000 on 3/2011. However, I didnt buy the extended protection plan (should have) because I had protection plan with local electric company. I started to have problems in Jun 2013. Water in the bottom of the crisper and the refrigerator/ freezer was not cooling properly. I called to have maintenance done on the unit, and the repairmen told me that all of the defrost circuits and the sealed compressor were working properly and the drain lines were clear. They stated that all of the older and same model of mine had issues on lack of insulation in the box and during summer/high humid months, the unit would not keep up. I contacted Samsung and they never heard of this and would be happy to come out to look at the unit. If it wasnt a compressor issue, I would be charged for the visit. So we just unplugged the refrigerator and let it thaw out, and after that it worked okay, but not great. Then in Feb 2014, my freezer and refrigerator stopped cooling, so I called up for maintenance and they determined the sealed cooling system was not working and to call Samsung for repair under the 5-yr warranty. I called Samsung and they sent out a repair rep and he came out and said that the compressor/sealed system was not working properly and he would be in 2 weeks. When he came back, he tried everything but he could find the leak and he stated that it was not repairable!! 3 months later, no working refrigerator, just a broken one sitting in the way in my kitchen. Samsung finally decided to buy the unit back, but it would take 15-20 days and would get back to me concerning the removal of the broken one. No check, no email - nothing at all. Please do not buy this model or from this company. They say they understand what I am going through, but I dont think they do because they would have sent me my check and removed this broken box out of my kitchen so I can buy a new one for my family without a refrigerator.

First I bought a refrigerator newest model. After 1 year and a month it broke. We called Samsung and they said first available person will be in 3 weeks!! All food in the garbage. In 3 weeks the repairer came and said that is fixed. Again shopping and after we saw that actually is not working. Again all food went in the garbage . Called customer service they said to wait another one month for another repairer!!! So 2 months with no refrigerator! After 2 months the repairer came and said that he cannot do anything the refrigerator is broken and cannot be fixed. In one year brand new refrigerator cannot be fixed! Also we bought a electric gas range which was not fitting by size together with another Samsung appliance. I requested to return the electric range and they didn’t returned my money! I called multiple times and been told that because I returned just one piece from my order they cannot refund me for the electric range!!! So out of 3000$ for the refrigerator and out of 1700$ for the electric range!!! They don’t answer to emails and on phone calls put me on hold for 2-3 hours and then just hang out! Will never be using Samsung again!!

Very bad customer service. My refrigerator leaks - they try fix it over the phone... all I can say they are not on refrigerator business.

We purchased a Samsung French-door refrigerator and have experienced the same problems as many reviews I have read. Loud noises from the back, poor cooling in the refrigerator, and water leaking out from under the drawers in the bottom. We are really not satisfied and now looking to replace our refrigerator.

Just purchased a 2,500.00 dollar side by side refrigerator with an unconditional 5 year labor and material warranty and IT DOES NOT WORK. Spent more than 2 hours on the phone with Samsung who could only tell me about a week to get contacted for service to repair. After much back and forth with the person from Samsung I was able to have them get an authorized service company to call within 48 hrs just for scheduling not repairing! They did call about 24 hrs later and requested a copy of my sales order be emailed before they would even schedule service and I was told they would call right back after receiving the sales order.I sent several more emails asking for a reply. They received the documents with no response. I also called the number I was contacted from and was told to press #1 for a call back due to high call volume. After 6 hrs no call back so I repeated this process 3 more times and never received a call back. So now for 5 days we are without a refrigerator!!! And no service scheduled for repairs. STAY AS FAR AWAY AS YOU CAN UNLESS YOU WANT IGNORED FROM SAMSUNG. Worst customer service I have ever experienced by far.

We went for the three-door fridge with two ice trays - the ice maker is the worst ice maker on the planet. The ice maker gets stuck every two days and has to be defrosted. The only reason we bought this fridge was for the ice making capacity. Please be warned that the ice maker is not only useless but unless there is a fix for this problem I will never purchase another Samsung product.

2014 model rh29h9000 - This model is extremely loud when cycles on. Looks great but have to exchange because of volume of motor. Exchange for the same model and the same problem occurred. If you like to listen to your refrigerator then this models for you. Too noisy. Will be exchanging this one as well. Samsung should stick with TVs.

We bought our Samsung dishwasher two years ago and have had problems ever since. The dishwasher stops working and error lights start to flash. We have had it fixed a couple of times and it keep doing the same thing. This product is a piece of junk and not worth the money at all. I would honestly give it -5 stars if that was allowed. Do not buy this product. You would be wasting your money.

On Feb.16, 2009, we purchased a 30 Samsung electric stove AND a 5 year warranty. Almost immediately, we knew we had a problem. We spent the entire 5 years of warranty, having repairmen from A & E Factory Service (Sears) come put bandaids on this very expensive stove ($1508 without the warranty cost). When the extended warranty ran out in February of 2014 the stove had all the same problems it had as a new stove. Since then, I always set the temperature too high (because it never reaches the temperature I set it at). I bought a good oven thermometer to put in the oven which I watch by shining a flashlight through the glass in the oven door, adjusting the temperature throughout the baking period. You see, I cant trust the oven to go to the temperature I need. The beeper that is supposed to tell you when the oven is hot enough to bake your food beeps when the oven is at least 100 degrees lower than I have set it for. This oven has ruined so many things I have tried to bake, including a ham that I served partly raw without realizing it. NEVER BUY SAMSUNG PRODUCTS!! I seriously cringe when I see full page ads for Samsung appliances. I will NEVER buy another one. But think of all those poor people who WILL! (We purchased the stove from a store in Loveland Colorado called Ji and Daves Appliance, Inc. which is no longer in business).

Our Samsung electric range has been a good product so far, we have had it in use for about 6 months. The range cooktop heats quickly and evenly. It responds to control changes rapidly. It is very easy to clean if you follow Samsungs directions. We think the oven takes a little long to reach temp when starting it, but baked well once it does.

I’ve had nothing but problems with my Samsung refrigerator. The refrigerator would leak water and freeze the upper tray above the freezer in place and could not be removed. The inside would collect water and I had to constantly remove the water with towels inside the refrigerator. The air vents would freeze over. I shut the water off to the ice maker and still water would fill the refrigerator. I had the repairs 5 to 6 times but it kept getting worse. This is the worse refrigerator I’ve EVER had and I will NEVER purchase another Samsung. It’s a true peace of junk. I will never buy another Samsung.

This model of microwave SHM9187 has a ribbon cable on the right hand side where the control assembly fits on the frame that picks up a signal from the frame that causes erroneous signals to be sent along one of the wires. It overloads the CPU and the result is a SE code and the machine shuts down. You need to put electrical tape over the entire surface of that ribbon cable that touches the frame in order to sufficiently insulate the cable. The repair is simple. Undo the two screws on top of the machine above the door. Pop the vent assembly to the left about an inch. Wiggle it off. Open the microwave door. Next there is one screw on the control assembly (right side of machine) at the top edge. Take it out. Pop the assembly from the bottom and push up about a half inch. Lift top of assembly away and rotate out. The ribbon cable in on the right hand side. You should unplug the microwave. When you reverse assemble everything and plug in the microwave, you are back to normal operation. Do the clock set and be happy.

Purchased from Sears. Numerous problems and service calls. Several parts replaced. Dripping and Freezing in the crispers. Massive freezing behind the freezer drawers. Paint flaking from handles. Door panel replaced (broken spring). Door handles replaced. Two week delay for parts. Would like to join class action, if any.

I purchased a Samsung kitchen package in November of 2018. After being lied to about the availability, I finally received my products. The refrigerator, model RF263TEAESG, is useless. You can only put a single gallon container in this model. We are a household of 2 people and there is no storage ability. I would be in big trouble if I didnt have my 20 year old garage fridge to use also. If you use the door to store items be warned when the shelf breaks at 14 months, Samsung wont do ANYTHING to help you. Its considered cosmetic! $100 to get a new one. I will never buy anything with a Samsung label ever again. Samsung customer service would do nothing, not even an apology for the inconvenience.

Once an order was placed, THD kept me informed as to where it was and the delivery target. Delivery personnel were super and very professional. Quality and operation of the range is terrific....so far.

Purchase this Samsung dishwasher for my new addition at the end of 2017. It has never been a good product. It does not clean well at all and in fact the first time I had a repair person out all they told me to do was to push every single button feature on the dishwasher and make sure that my water was already hot before I used it. It is a total piece of garbage. Now today I had to have another repair person come at the cost of $120. I was informed that the main power unit has gone out and just for the part is $450. Needless to say, I have to purchase a new one and it sure as hell will not be a Samsung. This is the worst dishwasher I have ever seen.

Over the last couple of weeks, I noticed tiny amounts of water at the bottom corner edge of my refrigerator (RF28HFEDTSR), right underneath the pull out drawer for the freezer. Thought it was just an ice cube that had found its way under the refrigerator and melted. This morning, I noticed the edges of my hardwood floors buckling up. Discovered water leaking from the top of the refrigerator that must have been seeping into the floor. Turned off ice maker and turned off water to refrigerator. Water still leaking from the top. Ive had to replace the towel twice within a two hour period. From what Ive read online, this is a very common problem with no real fix. Samsung, step up and do the right thing. Your product is defective. This refrigerator is less than 2 years old!

We bought new home and furnished with new Samsung kitchen appliances. Within the first four weeks, my wife start to notice tiny rust spots inside sheet metal tub of dishwasher. We called Lowes where we had purchased the appliances. The Lowes sales associate called Samsung dealer support customer service and they scheduled an in-home technician visit. The technician cancelled the appointment 2 hours before showing up and re-scheduled again. I took time off from work during week day for the technician visit. When technician showed up, he assessed that it is in fact rusting. He has seen parts corroded before but never this fast on the sheet metal. He said he can fix/repair things but with rust he cannot do anything. The unit needs to be exchanged. I asked him to take pictures for his documentation which he was not thinking off so he did. I waited a week but did not hear anything. So, I called and put on hold for half hour because Samsung customer service said they cannot locate any information on technician visit and they are now tracking him down. After half hour gone, I asked the agent to sort this internal between Samsung departments and get back to me. Another week gone by, no one followed up so I called again. This time was exact repeat of week before, put on hold again for half hour and still no information available from technicians visit. Like the week before, the agent asked me of the name of technician who visited our house. At this point, I was extremely frustrated and told the agent that this is something Samsung should know why customer has to call each week to sort out Samsung internal process. As a customer, I expect resolution of my problem not to help Samsung of their back office issues. I expect someone to take ownership of the issue, follow-up with whomever and get back. I ended called after half hour when agent could not locate the technician or any details of his visit. Later in the evening, I called again to see if the agent was able to find technician or find any information, the result was same. However, agent promised that someone call me next business day without me calling them back.I received a call from Samsung executive customer service that they now have the findings of the technician and indeed there dishwasher is getting rust. However, the cannot offer any exchange because the rust is cosmetic issue and they cannot offer any exchange. They cannot offer any other option and suggested to consult with the retailer. When I asked who is going to reimburse for installation cost of the dishwasher, I was told that Samsung will not reimburse. When I asked, who will reimburse for my time including time off from work for in-home technician visit and subsequent calls over three week dealing with this lemon? The answer was sorry we dont offer anything. I asked to speak to senior leadership; I was told there is no one that the agent can forward the call to.At this point, I have decided to work with Lowes to see if I can return all Samsung appliances worth over $5000 including front loading washer and dryer, large French door fridge and off course this defective dishwasher. I cannot trust the quality and workmanship of Samsung products. Period! What a shame, a company continues to make defective products. This is not the first time I have this experience, back in 2009 when I bought 55 high-end LCD TV, its LCD panel went out after first year and when they replaced the new LCD panel, six months later, it malfunctioned again resulting in swapping to a LED TV in working with their executive customer service.

We purchased a Samsung Refrigerator 2 1/12 years ago and the ice maker has been nothing but trouble. It freezes up and doesn’t make ice. You have to clear the ice off the icemaker then it will make ice for a few days to a week and it’s frozen up again. We have had the repair people out to fix it 4 times and still it isn’t fixed!!! The warranty has run out now and so any repair costs are on us! Don’t buy this product. It’s a complete lemon! Shame on Samsung for not fixing the problem with your products and leaving it left on the shoulders of the consumers!

Samsung side-by-side refrigerator compressor burnt out only after 7 years. I still have my old refrigerator in my garage that still works after 14 years. I cant believe a cheap refrigerator can last longer than a Samsung refrigerator (it cost me $2,400). I called the service center and they told me that the warranty was only for 5 years. I will never buy Samsung products.

There are numerous reviews of this unit stating that the stove burner knobs are poorly designed and can easily be turned on by casually bumping into them. I can attest that this is true. This is why we remove the knobs from the stove when not in use. However, it appears that my unit (NE58F9710WS), with knobs removed, turned on spontaneously and caused a small fire with paper items that were on the stove. There was nobody home at the time, and the damage caused by the fire was minimal. My range hood must be replaced, and smoke damage occurred throughout my home. It could have been much, much worse. So far, Samsung has been cooperative and has agreed to repair the unit and cover the costs of the damage to my home. I hope Samsung takes these claims seriously and provides an updated design that is less likely to cause fires.

We have an ongoing problem with ice build up under the cooling drawer. We had previously owned a Samsung refrigerator with the same issue, which was due supposedly to a too short heating element at the bottom of the coil. When we purchased our current unit, we were assured that this design problem had been resolved. It has not. I encourage the government to force Samsung to recall these units. We will never purchase another Samsung appliance.

We wanted an additional oven to supplement our regular oven; this Samsung fit the bill because it's a convection oven that can roast and even grill meats such as chicken that can sometimes be hard to cook thoroughly without the meat becoming too dry or tough. At 1.1 cu ft it might be a tight fit for Perdue Oven Stuffer chicken or anything larger, otherwise it does its job well. Our microwave is 1700 watts, more than enough for any task from soup to popcorn to roasts, and we saw that Lowe's has our oven, model MC11K7035CG, currently on sale for $299 as of July 3.

There is lots of room to store food in it. The design of 4 doors with the option of making the third door a fridge rather than freezer space is good for large families. Plenty of shelf space in doors for sauce, jam bottles as well a cheese storage. And a nice container for eggs. In addition the stainless steel does not show up finger or handprints and is easy to keep clean.

Bought a Samsung dishwasher last year and it is trash! I have to run the dishes through the cycles twice and they still arent clean. I followed all the instructions and it just doesnt work. The smell when you open it up, even if there arent any dishes in the dishwasher is overwhelming! Will never buy another Samsung appliance again!

RF263BEAESR/AA - We bought this fridge less than two years ago. I agree with the other reviews that it is a bit noisy but thats not the worst problem we have. The ice maker is awful! The ice remains in the chute (in the door) and then melts and leaks out of the dispenser! We end up with water dripping down the front as well as inside the fridge, in the door shelves and under the produce drawer. We have to keep a folded paper towel under the dispenser constantly! We also have to open the door and reach inside the ice chute with a small spoon to scoop out whatever left over ice remains there or else it will melt and leak everywhere! HOW can we all start a class action suit?

Three weeks after the 1 year warranty had expired in my Samsung refrigerator, I noticed the rubber seal at the top of the right hand had split for approximately 2 inches and was no longer allowing a tight seal when the door was shut. I had purchased the refrigerator at Home Depot with an extended 3 year warranty and I havent been able to ascertain just what is covered by the extended warranty although I am still trying. In the meantime, Home Depot told me to call Samsung service at 800-726-7864. I am still awaiting their call back on this problem. In my opinion, the seal is not of sufficient quality to tolerate the constant opening and closing of the doors.

Purchased stove, fridge, microwave. Within a month microwave acting up. Within 2 months fridge defrosts. Defective appliances. Samsung promises refund and new appliances. They make us jump through hoops while making promises including telling us to cut the electrical cord on the fridge to get refund and once we did that they stopped communicating and no refund or appliances. Absolutely disgusting people. They are sick. So much money to now own junk. My old appliances were much better. They stole our money and then put us through heck.

Bought 1/8/18 and its been broke for over a month and have been back and forth with them for replacement. They refuse to give a corporate number or legal number. The manager was RUDE AS HELL. So today I am still without a microwave and none in near further from what I see.

I am 72 years old. I have baked since I was ten years old. In all this time, I have only baked on one stove where the oven light did not stay on once it was turned on manually for the entire baking session. Then, at the bakers discretion, the light is turned off, manually, or left on as a night light. The only stove I baked on without this feature was a wood cook stove. After all these years, I finally had the chance to purchase a new gas stove. I did my homework, surfed the web, read the reviews, looked at what was offered and decided to go with the Samsung gas range because it offered a proofing option for bread, plus several other setting that pleased me. The stove was installed and I totally loved the thing except for the darn light in the oven, sounds pretty picky, doesnt it? Well, try baking and opening the oven to check your progress, closing the door and the light is off and has to be turned back on… again and again… and again. Called Samsung and they said the light was working according to the manual. I emailed, chatted, and called. Finally had one fellow tell me that I didnt know how to bake, so I gave up. Since this episode, I have found others who have tried to deal with Samsung. Why does it have to be like this? One lady on Amazon answered my question. She had the same model and she wrote that her light stayed on throughout the baking process. Is there a company that can be depended on to take care of their customers, or is that just a dream. Oh, and before I forget, all through the warranty time, Samsung sent messages to me that This issue was considered closed. I think THEIR light went off...

We purchased the Samsung model DMT 300 RFS dishwasher from Lowes. We are extremely unhappy with the performance. First, it has broken over a dozen glasses, a problem we have never had with other dishwashers. Also, after every load, we are rewashing some dishes by hand due to poor cleaning. We have tried different rinse agents and detergents and more extensive pre-cleaning but nothing helps. But the straw that broke the back was a problem four days out of warranty that we had to pay to get fixed. The staff on the help line was rude at best but far better than the supervisor I spoke with. I will not buy another Samsung product after the way she treated me. My advice is if you buy Samsung, buy the extended warranty - youll need it!

I have a French 4 - Door Samsung Stainless steel refrigerator that has a beverage drawer and two temperature control drawers. The only drawback I have and thought I checked prior to purchasing is the water - ice dispenser takes up a lot of door space. Otherwise love it!

7 month old refrigerator had an issue with the refrigerator door. The ice flap was opening and closing constantly. After leaving us for 12 days without a working refrigerator and 3 cancelled service calls someone showed up to replace the door that was sent to them directly by Samsung. It is not the correct door and now they are refusing to replace with the correct door. The customer service is terrible and the product is defective. Do your research and avoid these appliances.

We purchased a Samsung SMH9187 microwave one year ago (along with a dishwasher and fridge). Weve had the SE error. My husband fixed that by cleaning the sensors in the control panel. Then the door latch broke. He fixed that too after watching a DIY video. Now the microwave is turning itself on at random last night at 3am. Similar problems with the dishwasher and refrigerator. Wont recommend this to anyone!

We purchased a Samsung RF323TE French Door Refrigerator with a Bottom Freezer and Ice Maker in approximately November 2012. Things were working fine until we started noticing a foul smell (like urine) coming from the water out of the dispenser. The water and ice then tasting bad as well. I thought it was the filter, so I bought a new filter, replaced it, and flushed it with several gallons of water through the dispenser as instructed. This worked for about a week, and then the problem returned. I thought I just got a bad filter, so I put a new one in and repeated the process. Shortly after, the problem is now back. I went to the Samsung website to try and troubleshoot it, but I could not find nor enter the model number. I got an error message saying the model number was not found! I have not called them, and I am not sure if we bought the extended warranty from Lowes, but the reports I have read are very discouraging. I will definitely report back, and do more research before my next purchase. Samsung will be hard pressed to get any more of my business.

Unit is 1 year old. Have had issues on odor and now poor cleaning. All drains and outlets are clean - actually found nothing wrong with them. We pre-rinse before putting in the dishwasher. The racks are really cheap and you have to be careful when sliding out and back in. Samsung has poor customer service and repair technicians say they are awful to deal with. My KitchenAid dishwasher was far better! Wish I took it with us when we moved. :( Would not recommend or purchase another Samsung product again!

We purchased this refrigerator (RF23HCEDBSR/AA) Oct 2014 and the last several months ice maker was making loud noise. We took it apart and ice cubes stuck so we cleaned it out. A month later again, and another month came. We turned the ice maker off because too loud of noise. Called service center, said they have 2 places to call. One in PA and the other also same distance in MD. We live in MD. Even though we turned ice maker off noise continued. We called someone local and came out next day. Said the seal and ice maker were the problem & ice getting stuck. After $98 for service call it started all over again. Called our local company again. They said Samsung has a 3 week back order for the parts. Hmmm the next visit to fix with labor & parts $325. I just dealt with Samsung with their washing machine recall 3 or 4 months ago. Now this.

Samsung is selling DEFECTIVE refrigerators. They have known about it since 2007 and they continue to sell defective fridges. They should have done a recall long ago. My Samsung refrigerator ices up and leaks water under the crisper. Samsung gives customers the run-around. Terrible and dishonorable service.

Alluded to this in my earlier rating of the refrigerator product. More specifically, the induction stove is also a hit and miss item. We have purchased VERY high end cookware and find that some cookware works on some of the burners, but it is very hit and miss. We waited until our one year Samsung warranty expired so we dont have to work with their ponderous/painful/frustrating warranty department, and now will work with the extended warranty we purchased from a reputable retailer to see how that works. Again... if its a Samsung my advice is to run. Pick a different deal. These are poor products with extremely bad service.

Yesterday a person called at 1030 hrs. He said he was the Samsung pick-up guy. He inquired for the address and location route to the flat, which was shared to him by my colleague. He said he would reach in 1 hours time. I rushed to my previous address (God Summit, Hennur Main Road) and reached at 1120 hrs. I waited and waited! He called me at 1200 hrs and inquired for the route to the place again, which was given to him. He said that, he would reach in 30 minutes time. I waited and waited!At 2000 hrs, he calls me for the third time and says that he is stuck in Koramangala and cannot make it! He said that, he will pick-up the fridge today at 1200 hrs! I left for my new home at 2010 hrs and reached at around 2145 hrs. Can you even begin to imagine what it was to WAIT in an ABSOLUTELY EMPTY flat, that just has a non-functional refrigerator in it, from 1120 hrs till 2010 hrs? My patience is wearing thin sir(s)/madam(s)! 01 June 2016 09:59 - Thank you for your telco the past two days. I was expecting the issue to be resolved on the 30th of May, 2016. (It is what Ajay told me), but I guess the subsequent call on the same day is acceptable to indicate to me a new deadline of 1st May, 2016. I am hoping there will be no further delays. I will wait for a call and action on-ground.30 May 2016 12:24 - I take no pride in writing this, but people just ought to know that Samsung is probably the worst brand, ever! This goes out to as many consumers, the world over, through SMS, Facebook, Linkedin, Yahoo Messenger, Google and through other personal platforms. There has seldom been a case of such gross neglect and inconsideration towards a PAYING customer. It is apparent that, Samsungs post sales completely suck and we, consumers, are left to contemplating why we even considered Samsung as a global brand with global, international and far-reaching processes. What I have experienced, after purchasing a high-end Samsung refrigerator (805 litre/French model/Rs. 1,68,000), has been excruciating and far from the standards expected out of companies and Brands that have grown owing to consumers buying into promises galore.Allow me the pleasure to elaborate, why I believe, Samsung is a terrible Brand and company. Background: I purchased, from Croma, Kalyan Nagar, Bangalore, India, the Samsung Refrigerator (805 litre/French model) approximately 5 years ago, paying Rs. 1,68,000. Before the warranty expired (1 year), the cooling system ceased to function. The Samsung engineers took close to 15 days to resolve the issue, while all the meats and perishable foods rotted and lay waste. Since then and till date, the refrigerator has FAILED 5 times. Each time, the Samsung engineers and their so called TRUSTED Partners, have been late to visit, even later to rectify but absolute when it came to CHARGING me. Each time, I would be paying for different line elements, where the FAILURE in cooling remained constant. Its like theyre shooting off from a book of 101 best reasons to charge a customer.The recent apathy: The recent case has certainly brought me to my senses and has clearly demonstrated Samsungs intent. Theyre simply out to MAKE MONEY and literally intent to CHEAT customers. 9 months ago, my refrigerator STOPPED cooling, again for the 5th time in 5 years. I called in the Samsung so-called experts, who post a great deal of debate and argument, came in to conduct repairs. I briefed them on each issue of the past, the same non-cooling problem. I was indicated that a permanent solution will be in place, for the 5th time. Work completed. The fridge seemed fine, as usual, after the 2 day long repair work, which left my home in a mess. I was CHARGED again and that is quite obvious. I personally feel that CHARGING a customer is fine provided work delivered is up to standards and promises given to us.I was told that there will no further problems, but standard policies mean that the warranty on COOLING is for 6 months only. On the 12th of March, 2016: The Samsung fridge STOPPED cooling again and this time both the freezer and the remainder of the unit. On the 15th of March, 2016: I decided to shift residence (From Gold Summit, Hennur Main Road, Bangalore to Berlie Street, Langford Town Bangalore). I therefore decided to use TWO refrigerators at my new residence. So I ended up buying a new Samsung refrigerator, which I am currently using, since the 16th of March, 2016. The previous Samsung fridge I turned off completely. As I was shifting residence, I decided to have the first Samsung fridge Permanently and Completely fixed, then tested, post which to be moved to my new residence.On the 24th of May, 2016: I called the Samsung toll free number and shared my displeasure at the break-down of the fridge and also completely briefed them regarding my plans to shift of the 28th of May, 2016. The executive assured me that Samsung will help. On the 25th of May, 2016 @ 1932 hrs: I received an sms saying that a service engineer by name of Irfan has been assigned to my case, with the service request number **. I did not receive any calls from the person nor anybody at Samsung. So on the 26th of May, 2016, I called Irfan who then said that, he cannot handle the case as it has been wrongly assigned to him. I was asked to call the toll free number again. This was at 2130 hrs.On the 27th May, 2016 @ 0945 hrs: I called the toll free number and spoke to one Ms. **. I had to repeat the entire apathy/episode to her and she too, like every previous Samsung rockstar, told me that she will help me. I briefed her regarding the fact that, I needed to shift my residence and the date that, I needed to get the work done was before the 28th of May, 2016. On the 27th May, 2016 @ 1221 hrs: I received another sms saying that, my complaint was noted and that, the engineer, one Mr. ** was assigned to my case. The service order number was **. On the 27th May, 2017 @ 2000 hrs approximately: ** visits my home at the Gold Summit, Hennur Main Road, Bangalore, inspects the fridge, understands my issue, takes a photograph of the recent bill from LR Enterprises (A Samsung Partner) and tells me that he will now instruct LR Enterprises to come in the morning, the next day, and have the fridge taken away for repairs.He said that, LR Enterprises will take the fridge, repair it, test it and then install it at my new residence. He said that, this will be done first half on the 28th of May, 2016. (The days that I was scheduled to move my residence to Berlie Street). On the 28th of May, 2016: Nobody came, called and when I called ** at 1230 hrs, he says that, he has already passed the case to his office and that he cannot help further. I then called the Samsung toll free and miraculously, the first service/complaint done on the 24th of May, 2016, did not show and only the service/complaint on the 27th of May, 2016, seems to be showing. Anyways, I briefed the Samsung call executive regarding the CHALLENGE and she assured me that someone from R Logistics (The Samsungs partner company, for whom ** works for will call me.)Imagine my plight, its 1230 hrs, and I am alone at my place because all my materials have left for my NEW place, waiting for someone from Samsung to call me. Nobody did. I called the toll free number again and had to debrief a new executive on the line regarding the entire issue. She promised to Send R Logistics a reminder. I dont know what Samsung call center was doing/did, but nobody called me. AT 1430 hrs, I called the Samsung call center again and had to brief a fresh executive on the apathy and like any of previous experiences she said that a reminder will be sent. I then spoke to **, who said that he just cannot help further because he had transferred the case. I asked him for his bosss number and he gave me 3 LAN line numbers: **. ** told me to speak to one Ms. **.On the 28th of May, 2016 from 1445 hrs: I placed 4 calls to each of the numbers provided by **, that means a total of 12 calls, and not once did anyone answer the phone. I called ** back, who said that maybe ** was in a meeting and I should be calling her after 30 minutes. I called each of the numbers 3 times, totaling 9 attempts and nobody even answered the phone. I called the Samsung toll free line and, imagine this, had to brief a FRESH person all over again, from the start. ALL this while materials that have left from this location to my new home and cannot get off-loaded as I am onsite waiting for Samsung to move the fridge. The Samsung executive on call told me that a reminder will be sent and that someone from Samsung will get to me immediately.Nobody called. At 1630 hrs, somebody at R Logistics, answered the phone (**) and this is the heights because, when I asked to speak with Ms. **, the lady tells me that she is busy and just hangs up the phone. I redialed and requested her again to put Ms. ** on, as it was an emergency. She obliged, and when Ms. ** answered and I had to debrief her again and from the start. Ms. ** assured me that she will speak with ** and call me back immediately. She did not call and when I called back the same number, after 45 minutes, nobody answered. I called ** again, who finally gave me the number of one Mr. R ** (**) and told me that he would be the person from LR Enterprises who will handle my issue. 9 times I called Mr. **. First six times, no answer. Next 2 times, phone busy. 9th time, he answers. I briefed Mr. **, who seemed to not have any idea about the issue. After listening to my plight, he says that I will need to speak to one Mr. **.He gives me ** number, which was the wrong number. 9 times after that, Mr. ** failed to answer his calls. I even sent an sms to Mr. ** requesting for ** number, but till now have received zero revert. Since then I placed 22 calls to all of the 3 numbers provided to me by ** and nobody answered the phone. At around 1815 hrs, when I called for the 23rd time, someone answered the phone. I literally begged to speak with Ms. **. Now I could hear the lady call out to ** and this is exactly what I heard over the phone I am quoting her and in English, Just put down the phone. I tried the number 6 times again, and nobody answered my calls. I called the toll free line again, briefed a new person, again, who then actually told me that its the 30th of May, 2016 and 1022 hrs: Nobody from Samsung has even bothered to call/sms. My high-end Samsung fridge (805 liter/French model), which I paid Rs. 1,68,000 at Croma, still remains in my old home. While I am getting my new home in place, I am so concerned wrt the entire treatment meted out to me. To summarize: Samsung rates, according to me, as one of the WORST Brands in the world, given the way they have treated, and continue to treat me.

In 2016 we purchased a Samsung refrigerator and other Samsung kitchen appliances. The refrigerator Model RF25HMEDBSG is a piece of junk with the ice maker freezing over ALL the time. At first we called and had a tech come out to fix it. He mentioned that this is a very common problem. So after reading all the same issues others are having why is there not a recall on such a piece of junk. DO NOT waste your money. It happens so often, we keep a hair dryer near the fridge to defrost the darn thing so we can get ice. I will never buy another Samsung appliance.

Purchased this refrigerator December 2010 for my parents. Within 6 months the vegetable drawers began filling up with water. Parents decided not to replace. January 2nd 4 years after purchase the motherboard went out, a new compressor was ordered and installed, then the New Compressor developed a leak, and now another service call has been set due to the refrigerator still not working. Service has been to my parents home January 2, January 9th, January 16th, January 26th, January 29th and scheduled February 4th, 2015. Samsung has been contacted, their response was its out of warranty. My response is a $1200 refrigerator should last longer than 4 years, if not then the construction of the product is defective. Samsungs response - too bad. Dealing with the Executive Customer Service representative was very unwilling to send me to a supervisor, Im still waiting on a call back. Definitely do not purchase Samsung equipment they do not stand behind their products.

Good size refrigerator, fits large platters with ease, stainless steel outside not as easy to keep clean with teenagers fingers as I would have thought.

I have a model RF24FSEDBSR/AA. The ice maker repeatedly freezes up, requiring me to take a hair dryer and melt the block of ice thats formed around the internal dispenser. I usually have to do this about every month. Then, I usually have difficulty getting the ice bucket aligned so I can reinsert it. The owners manual says if it doesnt line up to turn the helix on the back of the bucket 90 degrees and try again. Ive tried repeatedly (and not just 90 degree turns) and havent had any luck. I feel like Im trying to crack the combination on a safe! The bucket sits on our kitchen counter until I calm down and regain my patience to try again. Would not get a Samsung fridge again.

We had the absolute worst experience with Samsung. We called because our freezer was 2.5 years old and both ice makers broken in addition to the freezer. Our freezer wasnt staying at the correct temperature. I called to see what, if anything they can do. They advised me that there is no warranty. I requested the information for an authorized Samsung repairer (they did not offer). I was told that I would need to call and set up the appointment since I was no longer under warranty. I expressed how disappointed I was that our refrigerator was broken and was under 3 years old. He continued to reminded me there is no warranty so that was the end of that. I then called the number provided by the Samsung representative and did not speak with anyone. I chatted with a representative over the internet and explained that I could not get in contact with them and explained that I am loyal customer of Samsung for over 10 years and am in need of assistance. He could not do anything other than tell me that my warranty has expired and that I should call the number provided. I called a total of 4 times and left 2 voice messages. I then contacted via chat to beg for help and he then provided a number to Samsung Emergency Help. However at this exact time my husband was at the house with an unauthorized repair company because we have now been 4 days without a refrigerator and have a house of 6 to provide for. The emergency repair representative said that they cannot help because an unauthorized has touched our appliance.The unauthorized repair man confirmed we had a freon leak which was the reason our temperature was not right in both the refrigerator and freezer compartments in addition to having broken ice makers. The Freon had a 5 year warranty and when a supervisor called me back she said I should have looked at the manual and that that was my responsibility. I reminded her that I told the rep I spoke with everything and I am not too savvy when it comes to diagnosing issues with my refrigerator so I did not know it was the freon, I clearly communicated that the freezer and refrigerator temps where not right and the original rep I communicated that too agreed but still told me I have no warranty so I believed I had no warranty.I was repeatedly blamed for not arguing with the rep about the freon and warranty issue. They blamed me for getting a unauthorized repair man, They said I should have kept calling them when I got no response from their authorized repair facility. The chat rep disconnected/hung up on me (still had questions), when I asked to speak with the supervisor - she stated, You actually spoke with my supervisor already, and went on to explain that her supervisor passed it to her to handle when I requested a supervisor and that I could not speak to anyone else. The supervisor blamed me for not setting an appointment up through them (even after I told her I was clearly told that I have to do it). I did not raise my voice nor did I at anytime use vulgarities or insult anyone that I spoke with.I reminded them that I was a loyal customer with over 14 Samsung products that includes appliances, phones, media equipment, and tables and it meant nothing. I suggested they at least give me a coupon to purchase something else and all was denied. I cannot and will not patronize a company that has such bad service. I talked to Samsung 3 times by phone when I called, 2 time when a supervisor called me, and 2 times by chat and I did not have an acceptable experience. I feel as if the product was defective if everything broke within a week of each other and it was only 2.5 years old. Terrible Service, no I am purchasing a new refrigerator and will not consider a Samsung product again.

So I purchase 2 Samsung smooth top convection ovens July 27th 2017 for a small in home commercial kitchen. The use of these ovens would not exceed what any normal home would do in a year as my business is somewhat seasonal and a very small operation. In June of 2019 I noticed one of them not holding its temperature. It would be set at 350 and would actually be 405, or 215. I had a repair tech come out and after trying else we replaced the main brain. This sadly did not fix the issue. Then in August the other oven started doing the same thing. After exhausting every fix the repair technician said that there is nothing else to replace so maybe call Samsung and ask them to do something. After three months of being told they will get back to me with a resolution not once did they contact me back, as promised, until I got cross with them and demanded some kind of answer. Well there out is my little operation! I was told that even one week of use in a commercial setting voids all warranty and that I would have to just get them fixed. HOW!!!! The Samsung repair technician has already tried replacing everything. Never buy Samsung appliances. Just sayin.

Four years ago we built a new home and bought all Samsung appliances. Our side-by-side refrigerator model #RS265TDBP has had repeated problems with ice building up on the coils behind the panel in back of the fridge. You can tell its happening because the evaporator fan motor makes rhythmic scraping sounds as it tries to spin to circulate the air. It does this for several days before it quits working and then the fridge stops cooling. You have to remove all the food, unplug the fridge, remove all the shelves, remove the back panel, disconnect the lights, and change out the evaporator fan motor (over $50 for the part plus significant amount of labor). Then you have to wait for many hours for all of the ice to melt, or try to use a hair dryer to melt it more quickly without damaging anything else. It has failed three times in the last 2.5 years and Im absolutely sick of it. Its a defective design and Samsung clearly has no interest in fixing it.

Water constantly leaks and pools under vegetable drawers. We must chip ice away every few days so that food doesnt freeze. This fridge has the ice maker and water/ice dispenser on door. We turned off the ice maker and disconnected the water thinking it would stop the water leaking but it did not. Ice maker worked great but the water leak is ridiculous. We will never purchase another Samsung refrigerator again.

Horrible! Defective! Unreliable! Hunk of junk! Ice maker freezes up and is unusable. Fridge has been repaired multiple times. Cheaply made. Poor customer service. Want a complete refund! Filed complaints with Better Business Bureau and Attorney General.

I purchased a Samsung Model # ME18H704SFS Over the Counter Microwave April 17, 2017. I was away two months over this past winter, so the microwave was used about a year. It matched my new Samsung $1300.00 oven perfectly. One day last week, it just stopped working. We tried troubleshooting it and then called the company after that. Unfortunately, it was about 14 months since we purchased it and was no longer under warranty. After pleading the employee from Samsung for some help, they said to call a service center. I was told by two of them that they would charge me $100.00 nonrefundable for just coming (which I understand) and then parts and labor. He said if it is the motherboard or any other thing like that, it could cost $200.00 or more to repair with only a 90 day warranty. It breaks my heart but I had to throw it out. It was beautiful but did not work. I will never buy a Samsung product. We went to Consumers and found out it was rated most poorly. I now am in the process of purchasing either a Whirpool or Frigidaire since they got good ratings. We are heartsick about wasting all the money we spent over a year ago for this item. By the way, there was nothing wrong with my Kenmore over the counter microwave oven that was a Kenmore and 20 years old. It was white and we redid our kitchen in all stainless steel appliances. Fortunately, we gave it to someone who is still enjoying it. Please do yourself a favor and dont get sucked in with the Samsung company. They are unreliable appliances and really dont care about you once you buy their product.

I am finding all Samsung products are crappy made. I bought a fridge little over yr ago and ice maker stopped working within 2 months. Had tech I paid for come out look at it, claimed fixed problems. Month later ice maker froze up, stopped working. Called Samsung, they send a tech which they want me to pay for while under warranty. They act like they were doing me a favor by paying for it. 2 weeks later it has stopped again, whole unit frozen solid. I called and yet again they will not paid to have it looked at. Why should I pay another 2-3 hundred dollars on top of over $2000 spent to buy it. Reading all the reviews on here. Action should be taken against Samsung to make the products work as intended just like auto makers do recall their junk and make them fix the problems.

My smaller LG wash machine broke due to heavy load during high speed. Its ball bearing part was a lower quality as a result. So I bought the slightly bigger Samsung wash machine and interesting the LG electric dryer does fit on top of Samsung using LG's frame. So far had no problem and impressive wash performance with that new wash machine. Still love it so much after one year of using.

Horrible. Everything people are saying here rings true. I had trouble with the electronics panel from Day 1. The timer would not turn off properly, and Samsung did finally send a tech, who did nothing. A year in, I was baking and was unable to shut down the oven because the control panel wouldnt work. I had to throw the circuit breaker to get the oven to stop broiling! I believe I figured that the problem is that the panel gets nuts when it gets too hot since it was ok after the oven cooled down in 15 minutes. Some oven --- aaaaargh!