We purchased our refrigerator June 11, 2013. Within a year it was not cooling. When I called wholesale appliance they told me to call Samsung. I did. They told me it would be more than two weeks before service. I had food spoiling in the refrigerator. I finally called someone else to repair it. Now six months later it is full of food from Thanksgiving and not cooling again. I am at my wits end. I need to know what recourse we have.

There is a sensor to defrost the fridge and send the water created down a drain for evaporation. This sensor fails to work causing water to pool inside either under the crisper drawers or the cool select pantry. If the water is not noticed, it will ultimately flow from the unit onto the floor. Sometimes this sensor will also cause freezing of the fan that keeps air circulating in the refrigerator. Personally, I had this problem repaired on 4/3/12 and today, 10/29/12, I have called Samsung to report that it is happening again. Their customer service stated that the repair is not covered, is out of warranty and they will not pay to replace/repair. I decided to do a little research via the web and after typing in various forms of the following question: water leaks in bottom of fridge, water under food drawer, water leaking from fridge, etc, I have come across over 2,000 inquiries to this question just from the Samsung website. When I visited other sites, i.e. AppliancePartsPros.com and ConsumerAffairs.com, I saw another 500 plus complaints. So how do we get Samsung to admit this is a defective part and correct the problem for all of us? I slipped on my tile floor because of the water and now have my ankle in a brace. Other folks have complained about flooring becoming damaged, food loss, all sorts of problems because of this defect. I cant afford to keep calling a serviceman out for the same problem and probably lots of others feel the same. Thank you for looking into this matter.

We have had two Samsung refrigerators since we moved and left our first one behind. Ours is a 2015 Samsung French Door Model RF30HBEDBSR. Love the pull out drink drawer and the easy outside access door.

The refrigerator works okay but the ice maker didnt even last two years. AND Samsung doesnt service the ice maker SO you have to deal with God only knows who.... Samsung customer service gave me a 3rd party number to call. You guessed it, the GUYs voicemail cannot accept any more messages... NICE JOB GUYS! BTW: The model is RF4287, stainless, double door, middle drawer, and bottom freezer door. The refrigerator looks nice BUT its not worth $2,400.00 for only two years of light usage. AND one other thing when the ice maker DROPS ice in the bin you can hear the ice drop from every room in the house at night. THIS MACHINE IS WAY TOO NOISY for the price Samsung charges....

We purchased our Samsung #FTQ353IWUX stove 8 years ago. There have always been little problems, all happening after our extended warranty expired. Ie: the glass top cracked; cleaning cycle never completely cleaned the oven; now I have a problem with the oven light flashing off and on and snap/crackling/popping when I turn the oven on. Purchased from Lowes. They gave me 2 repair companies to call. Neither will touch a Samsung. So, off to buy a new stove in the next day or 2 and it will NOT be a Samsung.

We purchased the Samsung dishwasher in 2010, within 6 months the clear glass items were coming out etched, dishes were not getting clean, so we used vinegar to help - it worked for awhile. Have had to use the heavy cycle to get dished cleaned the entire time we have owned the machine. Last week it started leaking in at the bottom of the door, but now looking at our hardwood floor it appears to have been happening for awhile without us noticing.About 2 months ago I noticed the digital #s were losing characters, so some of the time was not showing or the numbers were cut off, so when you thought it was a 7, it was showing as a 1. Now today it has a code error 11 flashing and we cannot figure out why. Havent called a repair person as yet, might be worth just replacing than fixing.

We purchased a new Samsung (model RSH7PNRS) side-by-side refrigerator with ice and water through the door. This is supposed to be Samsungs latest and greatest design. From the start, the ice maker has never worked properly! It makes ice but will not dispense it. In less than 2 days, the ice chute froze up. Samsung and the dealer, Omni electronics, refused to fix the unit, or give a refund. It’s such a huge disappointment! Unfortunately, we paid cash, and have no recourse without going to the court, and bearing those expenses. We may picket by the dealer’s showroom! Dont buy Samsung products!

I purchased a french door refrigerator from what I thought was a good quality company and they cant seem to get the thing to work right. The ice-maker isnt working right and the right door doesnt stay open when you want to load or remove groceries. Ive had a tech here now five times and whatever they do, its not working. A refrigerator at this price should work without issue.

What a nightmare this Samsung fridge is! The compressor went out, the ice maker stopped making ice, & the coils freeze up and the fridge doesnt cool! I recommend filing with the BBB or your states attorney general so our voices are heard.

I called the customer service line to request a new handle for my microwave. They called back and I requested that they send me an email with the companys name that I can contact. Its been 2.5 weeks and I have received the email. My sister in law has an oven from them and she had horrible customer service trying to get it fixed. After a month it still isnt fixed.

I will never buy another Samsung dishwasher again. The inside baskets started rusting falling apart and the replacements cost over $200.00 for the top & $200.00 for the bottom.! The dishwasher also makes a squealing noise near the end of the cycle! The Samsung dishwasher cost us over $1000.00 dollars, it’s not worth the aggravation!!

I bought a $1,300 Samsung side-by-side refrigerator from Conns. I had it 6 months, it quit making ice and sounds like an airplane is about to take off! I have had the ice maker and the entire back of the ice maker replaced 3 times in 2 years. My warranty ran out, now Im stuck with this $1,300 piece of crap. Conns told me to call Samsung, well thats a laugh. They tell me to call Conns because when they shipped it out, it was perfect. Conns says they arent to blame. Well I guess Im to blame for buying this beautiful refrigerator that on the inside is a piece of crap. Now Im stuck with a 2-year old refrigerator that doesnt make ice and sound like an airplane in my kitchen. Thanks Samsung for your crappy service.

Two year ago I purchased a Samsung $2100 refrigerator and a Samsung $599, 2.1 cu ft microwave and a Samsung $699 dishwasher from Lowes, top of the line on all but the refrigerator. To date the dishwasher never heated the water - my dishes are always dirty and I have to hand wash most right after I take them out. The only heat is when I push the sanitize button; otherwise the water is cold (yes, I checked to see if there is a line from the hot water side of my system). For the refrigerator, the water filter required replacement 2 months after I purchased it and the ice button gets stuck and continues to dispense ice, even after I remove the glass. THE MICROWAVE IS MY LATEST CASUALTY. Last night, it went to an E5 error code, basically indicating that steam from the stove had destroyed the membrane keypad. THEN WHY IS IT MADE TO BE INSTALLED OVER A STOVE? I would not buy Samsung again unless it was the only appliance in the world. I got no support from Lowe’s, since they were out of warranty. Now I will go and buy new appliances and they will be basic, simple ones. My Kenmore stuff lasted over 10 years. I just replaced them because I want top-of-the-line - well $3400 divided by 24 months means I paid $142 per month simply for the privilege of owning a Samsung. Never again.

ICE MAKER compartment freezes up every 2-3 weeks. Must defrost and reset to get working again. This has been going on for last 2 years on a 5 year old fridge. Samsung COULD NOT CARE LESS. Out of warranty, out of warranty, out of warranty. Sorry for the inconvenience, here’s a phone number of a repairman. This design defect is widely publicized on social media. I asked Samsung if there is a cure for this I’d gladly fix it myself but they WILL NOT SHARE this information. I’m done with anything Samsung makes. Their service is a joke.

Refrigerator works fine. Water filter cartridge needs to be changed every 6 months. Thats okay too. But SAMSUNG refuses to provide information on what to do to recycle the used filter cartridge. I dont want to reuse it; I just dont want to add more plastic to landfills. Some other refrigerator manufacturers tell you how to empty used cartridges and recycle the plastic. SAMSUNG wont. I tried online search: no usable results. I tried online chat: they connected me to a Printer Expert for crying out loud! I called: they told me the cartridge cannot be recycled and they cannot reveal what plastic it is made of. If you care about the environment, do not buy SAMSUNG until they change this policy.

I bought this Samsung refrigerator and in less than 6 months I had a loud noise coming from the freezer. I had purchased the extended warranty, so I called and the repairman came out and said ice had built up and he used a hair dryer. The same thing happened again and he came out and did the same thing. Now, I am having an ice-maker problem. This refrigerator has given me nothing but problems. I will never again buy a Samsung refrigerator. I have been reading that most of their refrigerators have problems. I will advise my friends and family not to buy these refrigerators.

My sister and I both bought this refrigerator for our new construction home in December 2015. Luckily hers hasnt done this. But 16 months later mine started making this loud noise coming from the upper back part of fridge. Its so loud. I Googled and found numerous people are having same problem. Ive tried the blow dryer. Didnt work. Tried defrosting only to return 1 week later. I sure dont want to start taking apart, nor should I have to. This fridge is heavy. Our washers were both recalled, in which only partial cost reimbursed. Now I am frustrated because feel no one should have issues with any product, especially after only 16 months. What am I suppose to do now. I thought Samsung would be a super brand. Now I hate it. What is being done about this company selling crap products. Ill go American from now on.

Continuously freezing up water gathering in crisper and underneath crisper. Thawed fridge out. Was good for 1 week. Happens again. I have had this issue for 6 months and the fridge isnt 2 years old.

When our microwave broke, we were planning to replace with the same brand we had, but the Samsung was such a handsome model, we were drawn to it. The price was better than the one we had, it looked better, and once it was installed (very easy, by the way) it was quieter than the old one, and worked just as well.

I bought this stainless steel refrigerator from Lowes and spent $3,000 only to have the ice maker jam, leak and not produce ice. After dozens of calls and several tech visits Samsung told me that even though they replaced the same parts 3 times that they would not replace the unit or credit me in any way! RUN FROM THIS COMPANY!!! They dont care that they produce a piece of junk and they have horrible customer service. I now see that I am not alone in this problem. I personally know 3 other people that have had the exact same experience as me. I will never buy anything with the Samsung label ever again.

I purchased a Samsung Refrigerator in February 2011 and I paid $1800.00 cash. 1 year later the Ice maker inside (the part that houses the ice) cracked. In November of 2014 (2 weeks before Thanksgiving) the refrigerator became very loud and stop cooling. I enrolled in Sears Warranty Protection Plan and I have had to call repairman every 2 months. I will never buy another Samsung again. I want my MONEY BACK!!!

We have a Samsung dishwasher. Model # DMT300RFW/XAA. No matter how we arrange the dishwasher they still come out with food chunks on them or stuck in the bottom of a cup. Rinse aid, different detergent, less dishes, rinse dishes etc, etc.

My Samsung Refrigerator was a gift from my husband. I was so excited and looking forward to having a new refrigerator. Unfortunately, it has turned out to be a nightmare. The refrigerator was purchased in 2014 along with an extended warranty. Within 6 months the ice maker went out. It took 3 trips to repair it. Within 2 weeks it was out again. It took 4 visits to get it fixed this time and we learned it was a design flaw that Samsung knew about, but refused to correct the problem. Instead Samsung sent out a list of things the technicians could do to try and make the ice makers work longer. Again, it failed and a New Ice Maker was put in. That lasted about 6 months, however it leaked the whole time. Once again the ice maker went out. Same issues as before. Here I sit with the ice maker out yet again with Technicians coming out this week. All the while I am having to purchase Ice, make arrangements to be here for the technicians and listen to the excuses of which NONE are satisfactory. Home Depot and Samsung will not replace the refrigerator, because of an ice maker issue. What is worse now is the water leaking from the ice maker is dripping on the electrical components on the drawer below, which could cause a short or electrical issue. This is a VERY POOR appliance and I do not recommend it to anyone.

Ive owned a SXS Samsung Refrigerator for 2 years. I bought it based on reviews of excellence. The refrigeration system itself works fine, but the ice maker is now called the Monster. The ice flies all over the floor regardless of the container/glass I use. And today, the ice jammed in the release element, backing up in the freezer. When it unjammed, about 6 cups of ice came pouring out at once. I guess Samsung makes some fine products, but refrigerators are not one of them.

Absolute horror story so far with Samsung Customer Service. New Samsung Refrigerator Model RF31FMEDBSR/AA was received and installed September 30, 2013. Worked fine until day before Thanksgiving. Freezer stopped working and all food for holiday was ruined as well as party to be held. Contacted Samsung at 1-800-726-7864 Wednesday morning and explained our problem in full. We were told we would receive a call back 24-48 hours for help. Samsung finally called back the following Monday. Samsung stated they would give us a reference number and would be assigning the repair work to USSI who, in turn, would call us back for the service work to be conducted. USSI was then supposed to contact Samsung informing them what parts would be needed to correct the condition with the refrigerator. I asked how would they know what parts to order if they did not have anyone, initially, look at the refrigerator to know exactly what the problem was. Per USSI, they would call me back when they receive the parts from Samsung. I called Samsung on December 13, 2013 asking what the status was regarding the parts as I had not received a call back from USSI. Samsung representative told me USSI received the parts on December 11th but failed to call letting us know when a technician would come to our house for repair work. On Sunday morning, December 15th, the technician called stating he would be at our house between 3:00 and 5:00 P.M. A little after 3:00 PM, he showed up and replaced two items (Evap cover, Main PCB) and then left. Next morning, the refrigerator had a lower temperature than before and the freezer was not functioning at all. December 16, 2013, I called Samsung back and was put on hold for three times after explaining my problem. The fourth time I called, I spoke with a woman (Sherry) who informed me that the repair work would be handed over to another company known as All American Appliance at 386-631-0076, who would be calling me back for an appointment. After not receiving a call from All American or Samsung, I called All American to learn my status. A woman informed me that they received information from Samsung but they were not servicing my area. I asked for their location and was told they are located in Daytona Beach, Florida. Next, I informed the woman that their location is 5 miles from my house and would be in their immediate work area. She replied that they could not send anyone out until after the end of the year - December 31, 2013. I called Samsung back and they stated they would be assigning another company but I would not know what company until I get a call back between 24-48 hours.

I made a terrible mistake and bought a Samsung refrigerator from Costco. Error beeping right off the bat for an open door that wasnt open. Adjusted the doors and checked that the reed sensors were aligned, but same message. Called Samsung technical support who had no answers, but they would dispatch a technician late the following week. Meanwhile about $500 in food spoiled on our counter and their customer care team did zero to help. Please save yourself the anguish of having a day thats supposed to be exciting after dropping 2k on an appliance turn into a nightmare. These people can barely do cell phones right, why did I think they could manufacture a fridge properly.

I have had some of the same bad experiences with Samsung products, so I decided to share my experience to help those facing the same problems as me. I have owned the top of the line dmt800RHS dishwasher for less than two years. Initially the only issue was that the dishes would not get clean enough, so I spoke to the Lowes sales person who told me to make sure the water was hot at the sink before I start my washer. Even though there is a heating element in the machine, this did seem to help. Then, we started to smell what a lot of you are complaining about. Finally, the last straw was this latest issue with the machine filling with water but not starting the wash cycle. It also drains okay. I took the washer outside and removed everything inside it. Dont worry, its not rocket science, you can do it too. Just take your time.What I found was a piece of calcium stuck between the impeller and deflector. The calcium had hardened on the heating elements. I had to remove trapped food from inside the screen. I believe that is where the smell is coming from. I laid the machine on its back and removed the white plastic cover on the bottom that has two screws. Use a flat tip screw driver to release the tabs. Once inside, use a pair of pliers to pinch and slide the clamp back to remove the black hose at about the middle of the washer bottom. Stand it upright and blast the interior with your garden hose. If you live with hard water and your heating coil is covered with calcium put the hose back on and in the upright position submerge the coil in a CLR/water mixture. It might be a good idea to use a dishwasher cleaner monthly to keep the odor and calcium down. I hope I helped someone.

Ice maker freezes up. Condenser freezes up and raises the temperature in the refrigerator causing food to spoil. Wont admit these refrigerators are defective and treat the customer bad when they call to complain. Ice maker eventually quits working. There should be a recall on these refrigerators. Dont buy these refrigerators. They all have problems and Samsung wont address them

The good part of this fridge is it looks very nice but. I love the design inside. If you buy this make sure you take the 5 year warranty. You will need it. I bought this fridge 2/17 to replace a Kenmore I had for 20 years. The ice maker froze you all the time, right from the beginning. I had to get a hair dryer to melt the ice build up. In 11/19 the circulating fan started making noise for about a week then finally stopped. I lost all the food that I had. I called where I had warranty and they said fan went out and had to order a new one which took a week, now Im without a fridge. I got it repaid and thought things happen, no problem.Now 4/20, 4 months later same problem. The fan went out again.. Im 71 years old I had 3 weeks of food in the fridge I had delivered because of Covid 19 virus. I lost $250.00 worth of food. I cant go out because of quarantine. I have no way of keep anything cold.. I called where I have warranty. They came out next day and had to order the part. Its been 10 days and still no part and no fridge and no food!!!I went online just to see if maybe there was a recall on this fridge and found out there is a class action suit against Samsung for this exact unit.. I called Samsung and explained the problem. Not sure what to do. I called W.A.M.G channel 6 news to the reporter that did a story about this unit on 11/19 and how it was plagued with problems.. They want to come out to interview me and do a story on this fridge but with Covid-19 they cant at this time and told me to call Samsung. At this time Samsung has done nothing. Im still without a fridge and food. On Social Security, 71 years old and totally frustrated with this unit.. I would not recommend this fridge. Buy another brand.

We are having the repairman in on Monday because for the second time in 2 year our Samsung fridge is freezing lettuce and cheese. Yogurt is turning moldy even though there is still 3 weeks left till expiry. When the fridge works it’s great. When this happens it makes me nervous. We do not have an ice maker and I often wonder if it thinks there is one because it makes this strange clunky noises. Last time this happened we had to unplug the fridge so it could thaw out so they could change a part. I sure hope we don’t have to do this again. We only have 1 fridge so it does cause a bit of an inconvenience. My main problem is that we are losing food. This should not happen.

Dont be fooled ... as we were by salespeople who tell you that Samsung appliances are top of the line. We bought a front loader washer/dryer and French door refrigerator less than six years ago. All three appliances have been repaired at least once. The refrigerator, however, should be singled out as a LEMON -- we continue to have the same problem. We even went so far as to buy the extended warranty which (shockingly) expired last May. Samsung? Never again.

June of 2014 we purchased a Samsung refrigerator model# RS261MDRS/XAA. As soon as it was delivered and installed we left for vacation for 3 months. When we returned, a corrosive stain was on the water dispenser that cannot be removed. We did not even hook up water supply so it was not caused by water. Contacted Samsung, they sent out a service tech to look at the issue. Samsung concluded it was a COSMETIC ISSUE. As of now after many calls to Samsung they stick to their conclusion. So I have a brand new damaged refrigerator caused by a defect in manufacturing. This substance is like a acid that came from above and ate the plastic insert. There is no way in this world that this issue was caused by the consumer. Where I stand now is if I call service on this issue it would be at my expense. Hands are tied on a cosmetic issue. SAMSUNG, you need to listen to the consumer instead of text book notes.

My Samsung refrigerator is just 1 year old and the technicians have visited almost every month due to one or the other problem. It started just over a month when I realized that any fruit or vegetable I kept outside the vegetable compartment had ice in it. Even the cooked vegetables if kept in the back of the shelf had ice in it. I kept on complaining this issue to Samsung Customer Service. Every time they will send a technician who will change the part and go. It was more of a pain as I couldnt use the fridge to full capacity. As instructed by technicians there were so many things which I shouldnt put in certain shelves or the size of boxes. I kept away leftovers or anything cooked/half cooked. I dont remember till date if I ever had to be so careful in using the refrigerator. I couldnt use half of the space in refrigerator fearing it will get spoiled.Not only that, my refrigerator stopped working completely 3 times in just a span of 1 year. Again they had to change the parts. I kept on calling them and asking them to change the refrigerator as it was giving me so many problems (not to forget just in 1 year- full warranty period) but they just turned deaf ear to my requests, even when I contacted their supervisor. Ill never ever recommend Samsung refrigerator to anyone after this experience. It looks like every time the warranty expires, Ill have to keep purchasing extended warranty and bear with the refrigerator. This Samsung product has been a big pain in the ass.

Our Samsung Dishwasher DW80F600UTS would not drain. I have had such bad experiences with service people, we almost just went and bought a new dishwasher figuring it would cost us that much anyway with the service call. Turns out we had 3 weeks left on the warranty so we gave it a go. Called Samsung service directly (the 800 number) and the tech just left. Just a sensor problem, and he installed an upgraded control panel. All covered under warranty. All it cost me was the tip! Great service. Nice guy. Clean cut, polite. VERY, VERY pleased.

We bought a Samsung DW7933 series dishwasher in July 2013, at Lowes, and the control panel is malfunctioning now. (5 year warranty on panel) We contacted Lowes first and they said they had about 50% of them come back with same issue which caused Samsung to stop manufacturing until issue was solved, but that we would have to call Samsung to service it since we hadnt purchased extended warranty. Samsung said they have no one in our area to service us, to contact Lowes and they will find someone. Lowes did, and an appt scheduled. Two days later we get a call from service people stating, they dont work on Samsung. Now, Lowes is contacting Samsung and we should receive a call back from Samsung in the next couple of days.

I bought my Samsung Stove oven range from HHGregg and bought 5 years warranty with it. Within 1 month of usage (cooking for 2) started noticing the blackish superficial layer peeling off from the glass top. Called HHgregg and was directed to Samsung. Third party repair personnel after inspecting said it is common occurrence and to use razor as suggested to peel of the layer by scrubbing it in a certain way. Before 12 months end I saw the crack on the cook top and a bulge on the glass top.After complaining to customer service it took 30 days with 3 guys from different company and taking pictures of the stove to tell me that it is wear and tear. I need to pay 250$ for cook top and 250$ for the labor to repair it. I cant afford to repair it or replace it as it is the brand new stove which I paid 1200$. Bad customer service. Was told by the electrical company that the engineers at Samsung will see pictures and determine if it was wear and tear. My old cooking range was from whirlpool survived 10 years. Will never buy or suggest or recommend this company or the product.

Had some noise. Wasnt terrible. More like a low hum. Water started to pool in the crisper drawers. Found the problem and resolution on YouTube. Time consuming but moderately easy. Many wouldnt be able to be as resourceful. Its a design flaw and Samsung should have recalled. Cheap jerks. Door handles were black. My 4-year-old fridge handles look like Ive dragged them behind my car for miles on a dirt road. Unfortunate. Otherwise, everything else has been awesome.

We purchased the Samsung induction range 4 years ago. Thankfully we bought the extended warranty as weve used it no less than 5 times so far. Weve basically had the entire stove rebuilt as the oven temperature doesnt hold well owing to issues with (1) the fans; (2) the sensors; (3) the motherboard/control panel. Most recently the top of our range cracked as well. This is an incredibly low quality company both in terms of their products and their service. I would NEVER buy another samsung appliance and would caution anyone about buying one if youre seeking to have it last more than 1-2 years. If youre intent on buying one, buy any and all extended warranties available as you will absolutely need them.

The Icemaker has been replaced 3 times, and is broken again. The refrigerator is only 3 1/2 years old. As much as I have loved Samsung products, I am very disappointed in this Refrigerator. I would not recommend it to anyone.

I cannot even begin to tell you about the awful experience Ive had. Ice maker stopped working on my french door fridge. Spent hours on hold and speaking with their cs line. Samsung sent 2 replacements that were damaged! So, I had to start all over with this company. I have yet to have a resolution. Do NOT buy a Samsung product! By far the worst customer experience ever!

Pure junk. If you want a working ice maker, a fridge that maintains the correct temp and one that doesn’t leak- don’t get a Samsung! Customer service is horrible and not helpful at all. Don’t waste your money.

I have had my Samsung refrigerator for probably 10 years and I am very happy with it. My old refrigerator had to be replaced when it was only a few years old because I had so many problems with it. The Samsung works great and I have never had a repair on it. It cools very evenly and makes a lot of ice. Hope I didnt jinx myself by writing this.

To All Folks out there! DO NOT BUY SAMSUNG APPLIANCES!!!! They SUCK and the worse customer services! These people do not give a big **... (Pardon my French.) Since August were been waiting for Samsung refrigerator. Now is October and it’s been 4th time they delivered damaged refrigerator. We went through Hell and no one could help... All they can say is sorry and here is the number to call. You call the number they give and it’s all over again, call this number or that number and NOTHING was solved. Looks like this company only cares how to put thousands and thousands $$$$$ in their pockets only. They don’t care about customers and how to treat them right! Something needs to be done with this company ** people. Please guys do not waste your time, nerves and your money! Samsung will go out of business at one point if they continue screwing their customers.

I purchased this refrigerator 18 months ago. After eight months I had to call Samsung because the problems began. The freezer was not working properly and it was making weird noises. The technician came and change everything in the freezer compartment. Today, a year later the fridge compartment does not work. I called Samsung and because the warranty expired they offer me an ONE-time warranty to fix the problem. Honestly, I think this problem is going to continue until a get ready of this refrigerator and buy a new one which by the way I still owe money to Brandsmart. I read a lot of this on the internet and there are thousands of people with the same problem. It looks like Samsung is making disposable refrigerators that last less than a year before they broke out. I am a single mother and this is not fair. I asked Samsung in the beginning to replace the refrigerator and they say not because it was fixable. All my appliances are Samsung and I am very scared that pretty soon everyone is going to break down.

This machine very quietly does nothing. It does not clean dishes. The 18 year old antique worked. This does not. Glasses are actually dirtier with food residue, as though it never empties the dirty water! What is worse it takes 1.5 to 2 or more hours to do nothing! We are going to ask Home Depot to take it back. As a modern appliance this is a disaster.

We have had MANY issues with our Samsung refrigerator that is LESS than 5 yrs old and cost OVER $3000!! Over the past year, the fan and refrigeration coils behind the back panel FREQUENTLY ice up, causing the fan to stop cooling the fridge, and therefore spoiling all the food. We then have to move any salvageable food into coolers to allow the fridge to completely defrost. This happens every month or so, since the issues began, and we are not alone by any means if you research reviews on the web.It is model RF28HFEDBSR/AA with French Doors, icemaker/water dispenser and a Bottom Freezer. BUYER BEWARE. Samsung does not assume ANY responsibility for their faulty products, hence the class action lawsuit in USA which started in 2010, and the internet is FULL of angry, disappointed consumers with the exact same stories. Samsungs service bulletin regarding the issue recommends replacing more parts, but at your own expense, and without evidence of even resolving the issues to consumers satisfaction. I would strongly advise steering clear of any Samsung refrigerator, and plan to boycott them myself in any future purchases!!

Samsung - StormWash™ 24 Top Control Built-In Dishwasher - Stainless steel. Bought from Best Buy 3 weeks ago. Showed an LC fault (which means water leak but there was no leak), quit working, had to unplug because of horrible noise. So far the local licensed service has replaced the motor and pump. Same LC after one load of dishes. Service came and replaced two circuit boards. Made it through 2 loads of dishes and LC. I called the service again to see if the entire unit could be replaced, no, they have to come and try again.

Purchased bottom freezer refrigerator model RF260BEA and 15 months later the freezer stopped working. The service dept set an appt. for me 10 days later. Since it is 3 months out of warranty they will charge $95. When I asked who would be responsible for the $500 of food that will be spoiled in 10 days, they said it was my problem! I have owned 5 refrigerators and never had any problems with them in over 15 years! Tried to complain directly to the company thru computer but no type of communications was available. Very disappointed with the quality of their product and will never buy a Samsung product again. Their service contacts were not at all interested in my problem and their factory service dept response time is not available in a timely manner!

On Feb.16, 2009, we purchased a 30 Samsung electric stove AND a 5 year warranty. Almost immediately, we knew we had a problem. We spent the entire 5 years of warranty, having repairmen from A & E Factory Service (Sears) come put bandaids on this very expensive stove ($1508 without the warranty cost). When the extended warranty ran out in February of 2014 the stove had all the same problems it had as a new stove. Since then, I always set the temperature too high (because it never reaches the temperature I set it at). I bought a good oven thermometer to put in the oven which I watch by shining a flashlight through the glass in the oven door, adjusting the temperature throughout the baking period. You see, I cant trust the oven to go to the temperature I need. The beeper that is supposed to tell you when the oven is hot enough to bake your food beeps when the oven is at least 100 degrees lower than I have set it for. This oven has ruined so many things I have tried to bake, including a ham that I served partly raw without realizing it. NEVER BUY SAMSUNG PRODUCTS!! I seriously cringe when I see full page ads for Samsung appliances. I will NEVER buy another one. But think of all those poor people who WILL! (We purchased the stove from a store in Loveland Colorado called Ji and Daves Appliance, Inc. which is no longer in business).

This Samsung twin cooling plus is the worst refrigerator ever! Every 5-6 months you have to shut down and defrost it, it freezes up like the refrigerators did back in the 50s! You have to take the whole back of the refrigerator apart to get the coil to defrost which is about 8-10hrs of defrosting! I would never recommend spending 1800.00 for this piece of garbage! They tell me that it is a common problem but offer no fixes! You think for the money spent they would help! But NO.

Samsung RF28HFEDTBC/AA Refrigerator - Samsung refused to post my comments citing it violated comment guidelines. This a dual ice maker refrigerator, one in the upper compartment with external dispensing and one in the lower freezer compartment with a tray. I called Samsung Service with one complaint: the upper ice maker dispenses ground up white ice and snow when cubed is selected (However, a second issue was discovered by technician - see below).Service told me several times that white ice is considered normal because upper dispenser freezes so fast and traps air and that during dispensing occasionally two cubes may be smashed together and broken. I requested warranty service because this was not occasional crushed ice but nearly half was crushed and a lot of snow came with the ice. Service technician repeated the mantra on the white ice and occasional crushing but also applied sealer on the ice maker to reduce air infiltration from refrigerator compartment. It has been more than a week since and nothing has changed. The upper ice maker still dispenses crushed white ice and snow. I can only assume this is normal for Samsung...this has never been the case with other front ice dispensing refrigerators I have owned.Second issue discovered by technician. The lower drawer was not extending fully making unloading and loading the lower freezer very difficult. Installers did not catch it and I thought it was normal. The technician jerked the drawer to the side and pulled it out very hard and now it opens about twice as far as it did. Much better. He said this was a common problem due to drawer alignment. Aside from the upper ice maker white ice and snow now the refrigerator works fine. I tried to be honest and forthright and gave it an average rating due to what I consider to be a fundamental design shortcoming and Samsung refused to post on their comment site.

Samsung refrigerator RFG297AABP - I purchased my refrigerator from Lowes in late 2008... Since new the ice maker has been more trouble. Nine, yes NINE new ice maker units since new. And now the ninth one is dead... I have spend over $1000.00 on a $3000.00 refrigerator, just have ice. To make matters worse, the front door under the ice maker has more rust, from the leaking ice maker, than a 30 year old ship rusting at sea. As a single father of four girls, money is tight and we can no longer budget a thousand plus dollars for ice! I can not recommend to anyone a Samsung product ... that continues to cost this much after purchase... and at seven years, is rusted so bad. Whatever happened to pride in the products that are produced?

Absolutely the worst appliances we have ever had! The refrigerator and the dishwasher were so bad that after THREE years we got rid of both and bought Whirlpool. Samsung would do NOTHING about either appliance and were RUDE! NEVER EVER buy Samsung!!!

We purchased our Samsung dishwasher just over a year ago from Home Depot. It has proven to be our worst purchase ever. It does not only NOT clean our dishes, it actually leaves our glasses dirtier than when they went in... Appears that food particles spray around the dishwasher but arent actually cleaned from the dishes & glasses. Saw a W5 program that highlighted how bad these machines really are. Hopefully, Home Depot will do something about this.

I bought a Samsung fridge in Nov. 2014, from day one the ice maker has delivered crushed ice while in the cubed mode. Had 4 repairmen here and was told nothing could be done, it was a Samsung design flaw. This was a three French door design. Why doesnt Samsung fix this problem? My old fridge never had this problem!

It looks good but the inside layout doesnt meet my needs. The shelf that goes up and down is useless, and I find the freezer doesnt hold as much as I thought it would. My old 2 door Whirlpool, in my opinion was better.

The 2 stars are given because they are beautiful BUT we did a complete kitchen remodel in 2018 and nothing is holding up. We spent over $5000 on a SmartHub fridge that wont make ice properly and freezes up every month or so, $400 on a microwave that broke 5 months ago, over $5000 on a double oven that wont hold its temp properly and now we have to pay fo fix the washing machine that we spent almost $2000 on. We spent well over 15,000 to have matching smart appliances that well end up having to replace within the next few years. Nothing has connected properly to the smart hub. SAVE YOUR MONEY.

Dryer drum will crack within first three years. This is a weak known and documented issue, yet Samsung refuses to recognize it as their fault caused by poor materials. Several lawsuits against them on this issue. Google ‘cracked dryer drum’ to find out how many consumers their poor materials has impacted.

My husband and I purchased a suite of Samsung appliances in 2012 for our new home. Shortly after the refrigerator was installed and in use, we discovered a leaking problem in the right crisper drawer. We contacted Samsung who in turn sent a repairman to service the fridge and the problem seemed to be fixed until almost a year later. We have had three (3) separate repairmen come, all arranged by Samsung to assess the same leaking issue. The last repairman to come to our home to assess the problem, took pictures and sent onto Samsung.Samsung contacted us and said the fridge was defective and irreparable. Samsung offered us a depreciated refund of $266.30 and with this; we would have to completely empty the fridge for Samsung to pick up. The fridge cost $1,299 + taxes in 2012 and what was being offered was nowhere close to the cost of a new fridge. Letters and emails were exchanged and Samsung changed their offer to $500 but we would still need to prepare the fridge for Samsung to pick up.We did not accept their offer as we would be without a fridge and the cost of a new fridge was a lot more than what was being offered. Samsung said that was their final offer which is unacceptable. They have admitted the fridge is defective and all we want is a replacement of a similar fridge. Nothing more and nothing less. When purchasing any new appliances or products; they will not be from Samsung. This company does not stand behind their products and their customer service is very lacking.

Unfortunately, 1 is the lowest I can rate Samsung!! Do NOT buy Samsung, simple as that!!! Ice maker freezes up consistently, company wont do anything about it and it is a KNOWN issue. Do NOT WASTE YOUR $$.

Four years ago we built a new home and bought all Samsung appliances. Our side-by-side refrigerator model #RS265TDBP has had repeated problems with ice building up on the coils behind the panel in back of the fridge. You can tell its happening because the evaporator fan motor makes rhythmic scraping sounds as it tries to spin to circulate the air. It does this for several days before it quits working and then the fridge stops cooling. You have to remove all the food, unplug the fridge, remove all the shelves, remove the back panel, disconnect the lights, and change out the evaporator fan motor (over $50 for the part plus significant amount of labor). Then you have to wait for many hours for all of the ice to melt, or try to use a hair dryer to melt it more quickly without damaging anything else. It has failed three times in the last 2.5 years and Im absolutely sick of it. Its a defective design and Samsung clearly has no interest in fixing it.

My fridge is not working properly, not cooling. And I registered a complaint on Customer Care, but they are not responding.

Less than 3 years old Samsung French Door Refrigerator. Icing up and water on the bottom all of the time. They apparently used butane instead of freon gas in these for what reason I dont know. Ive read many of the same complaints. I have bubbling on the top of my plastic on the refrigerator inside as well. It has to have come from high heat. It truly sad that Samsung and every other refrigerator company is making their refrigerators substandard for what we are paying for them now! They used to last for 50 years.

I have had my Samsung French door Twin cooling Refrigerator for a little more than a month. When cleaning and polishing it I noticed pin size rust spots that are barely visible to the eye. However when I spoke with Samsung they said I should of noticed them when the fridge was deliver. We did look over the appliance for scratches, dents, and marks but these spots are the size of the point of a pin and can not be seen until you are up very close which I was today when I was polishing the doors. Since it is a Cosmetic problem Samsung will do nothing.Goemans Appliances where I purchase my Appliances for my new home said to try Stainless Steel Cleaner. I will do that, I sure hope it works. When I hung up the phone from Samsung I went to the internet to see what I could do. It is frightening what can happen with these tiny spots if you do not get them under control. My advice do not buy Samsung. They do not stand behind their products. Goemans Appliances do not service their products and most of all DO NOT BUY SS APPLIANCES. The companies are getting away with fraud.

Bought a Samsung Microwave Model ME 21H706MQS. It was installed in January of 2017. The power panel stopped working in February of 2018 immediately after warranty expired. Had it repaired and now in November of 2018 the power panel has stopped working again. Have called several repair personnel who will not even come out to fix it - was told I would be better off to buy a new one and to make sure it was not a Samsung! Also bought a Samsung refrigerator and had trouble with the ice maker. Dont buy a Samsung!

We have continually had issues with this product! The ice makers went out within a month. It has been replaced twice. Still gives problems. It freezes up. We have put just about the same money in it as the purchase price. We wanted a big nice refrigerator but got a big problem!!!

The refrigerator we purchased 1 yr & 8 mos ago stopped working. After waiting a week and a half for a repair company to come the repair company told us it was too big of a problem for them to fix. They called it a sealed system breakdown. We were sent back to communicating with Samsung. Now every time anything actually happens it’s a Thursday or Friday so the whole weekend goes by with no action. I finally get Samsung to assign us a new repair company that supposedly deals with Sealed Systems. We are given a date three weeks later. I demanded that is too long. I’m told I have to deal with the repair company about the date. I try but they don’t care, they’re just the repair company and I’m not the one paying them so why would they care?! Of course Nothing happens. I finally put my foot down and insist that we get a new fridge. Three more days goes by & Samsung keeps promising me every day that management is going to call me back. Guess what? No one ever calls. Another Friday... Another weekend with no action! Now today a month after this whole thing starts & the fridge stopped working I’m told this morning that Home Depot (our original purchase location) is where we get the replacement fridge from and I have to go through them for delivery date. FOUR phone calls later to Home Depot today and hours later it is determined that Home Depot has nothing to do with it. What a waste of my day! Come to find out the fridge is now in our town but no delivery date is available so I just have to sit and wait. Let’s summarize by saying I will never buy anything from Samsung againWe have since realized that our energy bill spiked at least $50 a month since January and it has now dawned on us that it is because as the fridge got worse and worse & was probably pulling more & more energy trying to stay cold. Between the groceries that we lost, the spike in energy cost and the money spent going out to eat because we haven’t had a fridge for a month Samsung owes us a lot more than a replacement but I will not hold my breath! Unacceptable!!Updated on 07/02/2018: If you read my previous review you saw the horrible experience we had going two months without a refrigerator. When the delivery company eventually showed up with our new refrigerator, just as we feared, they were merely truck drivers and had no expectation of installing the new fridge. As soon as it was brought off the truck we’ve noticed a dent in the front right door. Also as the delivery men brought it into the house they damaged our kitchen wall. Our kitchen is in the midst of being upgraded by us and the new sheetrock had just been taped. When I phoned Samsung to tell them of the damaged wall and the dent in the front of the fridge Samsung informed me that we would have to turn the fridge away and go after the delivery company ourselves for the damage to the wall. I am not shocked by this response from Samsung as they have shown no care for their customer through this entire process. We kept the fridge of course because who would turn away a fridge after two months of been without one?

We needed a new larger refrigerator. We considered many brands with the middle (third drawer) and we got a great deal on this refrigerator paying $1,700 for a refrigerator listed at >$3,200. We were even able to get the sale price on our special order of white rather than brushed metal. We love the versatility of the middle pull-out door. The bottom freezer with its upper pull out bin is very useful.

The Grates on my Samsung stove have rubber mounts that hold them in place. Once the grates heat up the rubber mounts fall off, Now it’s dangerous because the grates slide all around. The grates were replaced by Samsung but in a short time the rubber mounts fell out again. Now it’s over year old... it’s a manufacture defect. Rubber and metal don’t work with heat. We can’t use our stove the way it is, Now what??? I would not recommend this stove to anyone.

I purchased a French door Samsung refrigerator model # RF28HMEDDBSR/AA a little over 4 years ago. We started to have issues with the ice maker and cooling fan motor about 13 months after we got it. We contacted Samsung and were told that since it was out of warranty...its a 12 month warranty!! That we would be responsible for any repairs. We have now had the same thing fixed 3 times (in 4 years!!!) and it just stopped working again. This time the freezer and climate control drawer also quit working. They are both sitting at around 57-59 degrees Fahrenheit.We have had to throw away thousands of $ worth of food and when I try to contact Samsung, they are saying that there is nothing they can or will do. We have a Facebook group of over 19,000 (yes, that is NOT a typo) of other really unhappy Samsung Refrigerator owners. Seems like all models and all designs! Samsung has been aware that there was a defect in these and refuses to take responsibility. DO NOT BUY ONE, you will love it for about 6-12 months and then hate it for the rest of your life!!!

I purchased Samsung 4 door flex refrigerator July 2018. The ice maker started freezing over and not working and has been doing this every couple of month. I have been thawing it out and reseting it. It’s now December 2019 and no longer reset. I called Samsung and they directed me to a repair company who doesn’t return calls. I’m so unhappy with Samsung as I have looked them up on Youtube and blogs where there are so many complaints about the ice maker not just my model but numerous models. There is also a class action suit. I have always purchased their electronics and I have their washer/dryer which I have not had any problems. Do not buy their refrigerator until they fix this problem.

Stove #NX58H5600S - Purchased the range In January of 2016. Recently noticed that the oven floor had corrosion spots (rusting) as well as cracks in the enamel of the oven floor. I was quite disappointed since I mostly use the cooktop rather than the oven. It has not had a lot of use. I felt that the oven floor was defective. I contacted Samsung and was told to send pictures, so that the situation could be evaluated. I was then told to contact a service center in another state to have the oven evaluated at my cost. The service manager, after viewing the photos, (did not actually see the rust and cracking) stated that the problem was not a defect but cosmetic and physical damage. Since the stove was out of warranty, I would have to pay for the repair myself. Samsung does not stand behind their products. I would never buy one of their products again or recommend them to anyone.

Samsung dishwasher is broken down again. DMR78AHS 3 years old. Immediately the plastic tabs for the upper rack adjuster broke off. This is a common problem and has happened 3 times. Warranty covered too. Once the tab jamming the pump causing error code LE. No warranty this time, $179 to fix. Next the door tension spring is attached with a nylon cord and runs over a plastic pulley. Cord broke, door came crashing down, another $179 labor and $20 parts for 2 cords. Today it will not turn on at all, no response from control pad. I guess another $179 down the drain. It washes so poorly that we only load it half full, plates in every other space and dont even think about putting dishes in without pre-rinsing. We are very disappointed in this appliance. We have spent the price of the washer in service calls. We filed a request with Samsung when the tab jammed the pump for reimbursement of the service call but were denied. We feel a class action suit is appropriate.

I would never purchase or recommend a Samsung appliance again after our experience with our Samsung refrigerator that we purchased in Fall 2013. After owning the refrigerator for ~9 months, I began to notice water accumulating under the deli drawer. I thought it might just be normal and cleaned it up every month or so. Around 15 months after purchase, I noticed the water accumulating more often and to a greater degree. Water would spill out of the fridge when we opened the doors (sometimes sheets of ice). I called Samsung and the refrigerator was not under warranty any longer.Over a period of the next 9 months, Samsung sent out 3 different repair companies. None of the companies could fix the problem. Water and ice continued to accumulate, spilling all over the floor whenever the fridge was opened. Large amounts of mildew grew due to the moisture. The fridge had to be shop-vacuumed monthly to clean out all of the water. After Samsung telling us that there was nothing else that they could do, we finally purchased a new refrigerator from a different manufacturer. We moved the fridge to our garage and it is now going to have to be hauled away due to the continual growth of mildew due to the water accumulation problem. We are so frustrated that we spent $2000+ on this refrigerator and it cannot even be used in our garage!

Samsung warranty repair technicians have come to service my ice maker 4 times, once the ice maker was replaced, but didnt make a difference. The techs simply said there isnt a problem, even when I showed them the ice maker doesnt work! They are like robots and they would not document that they could not fix the refrigerator. I gave up calling them out. I hired two independent repair people and they came out and said it is unrepairable and a design flaw.

I purchased Samsung appliances online for my kitchen. They were delivered but kitchen was not complete so they did not install them. It was Covid and things were really messed up. My first contractor got Covid and could not continue with the project. Fast forward I cant find anyone to install my appliances because I bought direct for Samsung and not from a store. I finally find a local store to install them and pay $1500. After installed I see that my wall oven, microwave portion doesnt work. Under warranty and I call. I can not get service on it because its built in. Im told I personally must uninstall the wall oven and then someone will come out to fix the microwave portion. If I hire someone to uninstall this unit then I have Samsung worked on it, then I have it installed by the other company, I could have my wall oven sitting in the middle of my kitchen for days. They have no one to install unless they do it at delivery. I spent $3000 on this oven microwave combo and the microwave is useless. The dishwasher doesnt dry the dishes either. Think twice before buying Samsung. DO NOT BUY!!!

Like others that have reviewed, the ice maker is virtually non-functional on a weekly basis with continued ice build up and damming. Loud grinding noises, slushy ice. You name it and there is a problem. Very disheartening that Samsung is aware of this issue as the internet brought up numerous references including a pending class action lawsuit. Samsung’s failure to step up and be a responsible corporate entity by paying for a long term repair or recalling what they know to be a defective product will be forever engrained in my memory. I have officially removed any of their product lines for my household future purchases and will be certain to advise others on their lack of concern. Funny I did the same with Montgomery Wards and HH Gregg years ago and look where they are now. Out of business! I hope this review helps others from making a very costly mistake on their appliance purchase.

We bought a house without a fridge and went looking. I loved the French doors and the basic layout of the fridge. Looked up the reviews on it and saw all the complaints about the ice maker. Thought that maybe the issue had been fixed. It hadn’t. Barely had it a year and had to get the ice maker replaced. Could only find 1 company that would even work on them. Took him a month trying to get the thing working again. Now here I am again 8 months later and it’s broke again. It has all the updates on it, less than a year old ice maker on it and when talking to the repairman he said that it’s a Samsung. It’s what they do. Tried contacting Samsung when it first went out and they told me that they were aware of the problem but it was past their warranty. They got their money so don’t care much if it works after they aren’t responsible for it. Do yourself a favor and keep looking.

Samsung French Door refrigerator (and Samsung dishwasher) - We bought both of these appliances when we built our new house in 2011. The dishwasher lasted 18 months and the integrated pump (they use one pump for both inlet and drain) failed. Spent about $300 on the new pump that failed again after 6 months. Last month the refrigerator just quit -- no refrigeration no freezer. After waiting 4 weeks for Samsungs contract repair service (A&E) and their rescheduling we bought a new GE refrigerator. The installer said that he typically sees the Samsung refrigerator totally fail after the 6th or 7th year. Great company, huh -- planned failure to try to sell more products.

The dishwasher will not finish the cycle and lights will blink. You then have to restart the dishwasher and pray it makes it through the cycle. In the meantime you have to wait at least 3 hours for your dishwasher to finish and then it doesnt clean the dishes half the time and smells awful!

Fridge had problem within 1.5 year, tech came, fixed it, in total of 3.5 years, complaint again, out of warranty, had to pay to technician $135, he said fridge irreparable, Samsung offered $ 650 to get a new fridge. In 3.5 years we are expected to buy a new fridge, fridge should last for 15-20 years. Not happy. Not to mention buying Samsung last time... thats for sure.

I bought a Samsung dishwasher in January 2017 for my rental property. It had a one year manufacturer warranty and in March 2018 the dishwasher started throwing a fault code and would not run. I had a technician come out. He pulled up the problem and told me that it would cost $500 to put a new sump pump. Which is more than I paid for the washer when I bought it. Apparently this is a ongoing problem with the Samsung dishwashers. Now I have to buy an entirely new dishwasher. My recommendation to anybody out there looking for a dishwasher is not to buy a Samsung.

Samsung OTR Microwave model SMH 1816S - Long story short, Samsung continues to produce defective Over The Range Microwaves that fail in the first two years due to steam from cooking on the range. Then refuse to acknowledge there is a problem, meanwhile making a fortune off replacement parts. This is why we need to ban the sale of their products in the US. P.S. If you want to make money off a class action lawsuit, I want nothing for myself but will sign on so the lawyers can get rich.

I would never recommend Samsung products and the customer service is completely lame. I have a Samsung washing machine that had a recall because the drum wobbled so much. It wobbled so much that it loosened a hose and poured water all over my house…. My laundry is on my second level and I have a cat walk that water poured down into my living room and hallway on my first level and ran through my ceiling on my first level and through my walls down to my basement…leaving water spots on my first level ceiling and damaging several ceiling tiles in my finished basement. I didn’t notice all of the damage and the damaged tiles in the basement until months later when I had another issue with the washing machine and Samsung sent a third-party service company out here to repair it. They repaired the machine and left. Unfortunately, the service company called, Unique Repair (who I would never recommend, as they do not stand behind their work) managed to forget to connect the hose, which led to another incident of water pouring from my second level down my first level and through my walls to the basement. Fortunately, I was able to get the service techs back quickly to stop the machine and drain it, although the damage had already been done. We went into the basement; the service tech also taking his own photos. This second time around the water even damaged more basement ceiling tiles and left stains on my first level ceiling.Both companies, the service company and Samsung are trying to put the blame on each other. How lame of Samsung, since it is Samsung’s faulty washing machine, under warranty and Samsung sent the third party out here to represent them. The first time it happened it was solely on Samsung. The second time on the repair company. Either way, somebody should be responsible for the damage caused in my house. I have suggested to both companies that they split it, but they do not respond and or communicate with each other. Samsung does not stand behind their products. I am an innocent consumer that has been extremely inconvenienced twice by this Samsung washing machine and damage caused to my home, and Samsung support has been completely lame. Nonresponsive and not willing to provide any resolution. I would never recommend purchasing from Samsung. The last I spoke to Samsung customer support she was closing my case, I had no previous knowledge that my case was being closed, because it had been two weeks and she wanted me to provide quotes for the repair. During the world crisis going on it was difficult to get someone out here to quote me on the repair. Actually, It was against the law at the time, as nonessential workers would be fined if working during that time. I finally provided her with one quote and waiting to get another, so she would reopen the case, and she has not responded to me. I’ve reached out multiple times with no response. Seriously, what kind of company operates like this? I am a business owner myself and I would never treat my clients/customers this way. I stand behind my work. I’ve had to spend numerous hours dealing with both companies and getting nowhere. When I did nothing to cause this situation. I’m sure they are hoping to wear me down.

Bought this in November 2019. Everything was great for the first year. Picture is as described. Sound wasn’t great so I bought a $99 BOMAKER 37 Inch 2.0 sound bar on Amazon Prime Day 30% off and WOW what a difference that made! Then December 2020 came and picture started flickering till finally wouldn’t turn on. I called Geek Squad and they told me my 1yr warranty was up and I hadn’t bought the extended 2yr warranty from them for $299. If you buy it remember to bite the bullet and get the extended warranty. I know it’s a lot of money but you’ll be kicking yourself later if you don’t. Still functions as wall art at least

Samsung Counter Depth Smart French Door Refrigerator - We purchased our refrigerator in February of 2017. The icemaker performs terribly. This is definitely not a family refrigerator. The icemaker does not even produce enough ice for just the two of us. Sometimes it does not produce any ice at all for no apparent reason. There are other times when it is just slow. It is simply not consistent. The best way to make sure you have ice with this refrigerator is to use ice trays. I can have 16 cubes of ice per tray in 30 minutes as opposed to waiting hours if I depend on the ice maker. I would not purchase this refrigerator again if I could go back and do this all over again.

Products do not last. My microwave has broken down twice and washing machine and both cost more to fix than buying a new one. Have replaced washer with a Maytag and still waiting to replace the microwave.

I purchased a Samsung dishwasher in Jan 2014 model #DW80F600UTB/Aa - Do not buy this!!! First off it never dried the dishes then approx 6 month later it would stop in mid cycle blinking lights on panel. After a long hard researching & calling Samsung I was told the issue was the turbidity sensor, I replaced that & it worked for about 3 months. Then it started the same thing, now I am told its the main control panel.. (no I did not get extended warranty). I just got that part but unfortunately the part was bad so I have to send it back for a new one. The bottom line - do not buy this dishwasher. Its horrible. You should stick with G.E. - at least they stand behind their products.

The frost on my freezer items tells me that there must be an air leak, somewhere. Ive had this refrigerator for 5 months and it has stopped cooling twice. The first time was within a week of delivery. I contacted Samsung for repair, but before the repair tech could come, my refrigerator started cooling again. I was advised that if I could not recreate the problem, there would be a charge to send the tech. Now, 5 months later, my refrigerator is not cooling again and has not repaired itself, either. I contacted Samsung and was told that it will be 10 days before a technician will be able to come out. 10 days with no refrigerator is an unacceptable amount of time.

I like the technology and the layout of the refrigerator but I am a little concerned with the reliability of certain aspects of my model, like the icemaker. I have owned the refrigerator for about five years and for the last 3 years the icemaker has not operated properly. It tends to freeze up after about a week or two and it gets jammed up with ice cube being dumped over the sides.

I just moved into a new house late last year and it had a fairly new Samsung Over-the-Range Microwave Oven installed. This was working fine for the last few months until one day, it started giving us an SE error on the display and none of the other buttons would work. Initially, this would go off on its own but would then come back and until one day, it came back and just wouldnt go off. We browsed the internet and found that there was a whole sea of people that have reported this issue and turns out that it is a quite common problem. The microwave has just passed its warranty and Samsung now expects us to pay for the service and parts if they fix it. Considering this is a common problem faced by so many people, I think they should do a recall and get these fixed for everyone. The model I have is SMH9207ST. I would not recommend anyone buying these Over-the-Range microwaves from Samsung.

On February 21, 2012, I purchased a Samsung DMT300 Series from Sears. The machine never operated well. Dishes, especially glasses, were always dirty after the machine ran. The dishwasher broke down and would not operate. I called Samsung to have it repaired under warranty on Monday, October 29, 2012. According to their records, my dishwasher was over a year old. I told them I had the receipts and then faxed and emailed them the receipts as requested. Samsung outsources their repairs to local vendors. I was given the name and phone number of a local vendor along with a ticket number (**). The earliest appointment the repair shop could give me was for Monday, November 5th. I was told I would get a call in the morning to let me know what time the service person would be coming. No call came at all. I did call three times and was told someone will get back to me. It is now Tuesday morning and still no call has come. Bottom line, do not buy Samsung products. Their warranties are useless and their dishwashers are pieces of garbage.

Samsung refrigerator model #RF263BEAEWW. It has now been 3 1/2 years since I have owned this refrigerator and the door continues to rust. I placed a call to Samsung one year ago and was told that it is merely cosmetic and therefore isnt covered. I believe it is some sort of manufacturing defect! Its a shame to spend $1,800 on a refrigerator that is rusting. I have had to baby the machine and make sure it never gets wet around the ice maker and etc. to keep it from really getting bad. By the way, my refrigerator is white and not stainless like some of the others that are rusting. I also own a Samsung front load washer and within the first year of owning it, I had to have it serviced twice. They finally had to replace a pretty expensive part. Never again Samsung!! Dont waste your money people!!!

My stove top had a crack on the top, due to the heating element getting too hot. After dealing with Samsung for 4 weeks on the phone (could not hear us -- they keep hanging up and they keep saying the wrong email address, and no one spoke English) they claim that our 1 1/2 old stove is not covered for labor only parts. This is clearly a manufacturer defect and no one will help us. I have all Samsung in our home, everything from phones to the washer and dryer. I will never, ever buy Samsung again. This company is a mess and the customer service is so BAD. They are rude and scripted.

Samsung French Door Model RF4287HARS/XAA - In April 2013, we bought our $3,000 Samsung fridge. On June 29th, 2013, I called to report a problem that we couldnt activate the electronic circuit board. We couldnt switch from cubed to crushed ice. On 18 Jul 13 the complete fridge failed. Today is 25 Jul 13 and its still not fixed. Thats after over 5 calls to Samsung and the same to the local retailer. We were traveling so all the food was lost and what amazes me is the cavalier response from Samsung always apologizing and promising to have someone else to call but having no one to fix it. This is the worst customer support Ive ever experienced by a long shot.

We purchased a Samsung dishwasher 2 years ago. Within 2 months it broke down and had to fight for a replacement. Last week the second one broke down and Samsung said it is out of warranty and they would not help in any way. We had to have it repaired at a cost of over $300.00. Bad customer service and terrible appliances. I have since heard this complaint from other people that unfortunately purchased a Samsung appliance. Never again.

I bought all new Samsung appliances for my kitchen remodel - 22cuft Family Flex Refrigerator w/ door computer, Samsung Washer/Dryer and a Samsung 5-Burner 5.8-cu ft Self-cleaning True Convection Freestanding Gas Range (Black Stainless Steel) Model # NX58M6630SG. Within two years the refrigerator computer has issues, the ice cube maker constantly froze solid and FINALLY Samsung replaced. Now the black stainless paint on my $1200 gas range is peeling off! Contacting Samsung and Im told thats cosmetic damage due to wear and tear.Samsung products are expensive but under the surface are inferior appliances that start top fail shortly after the 1 year warranty period. In the case of the peeling paint off the range, that isnt even covered during the warranty period. Stay away from Samsung. Do not spend good money on their inferior appliances. They are impossible to work with to resolve issues. I will not be letting this most recent defect go without lots of complaining with Lowes where they were purchased and with Samsung. I will be filing a lawsuit against Samsung for replacement cost of the gas range.

I have been having trouble with my Samsung refrigerator leaking water into the bottom two drawers and under the drawers as well. I called Samsung. They said my warranty has expired and couldnt help me. I asked for a referral for repair. I called the referral and they wont return my calls. I am very disappointed with the refrigerator and Samsung service. I own Samsung TVs, appliances and phones. I will not buy another Samsung product again. :(

We purchased an expensive Samsung refrigerator a few years ago. The ice maker had a mind of its own... sometimes it worked, most of the time it did not. Then the temps in freezer and fridge started fluctuating between -2F to 61F. I contacted Samsung and they advised there isnt any service in rural southern Mississippi where we live. I spoke with two different appliance repair independents and neither wanted to work on a Samsung. Basically the problem is too many sensors throughout the fridge. They were willing to work on it but would not guarantee the work. One in fact told me to buy a new fridge other than Samsung. The other guy told me Samsungs were basically a computer with a freezer and fridge attached. There are codes to reset which are not available to the buyer.

Our Samsung microwave model smh9187w is about 2 years old and the control panel already had to be replaced. The service company your site guided us to charged us $259.50 to fix a $350 Microwave. The tech was at my house for about 20 minutes and Unique Repair service charged $170.00 for labor!! I could have had the Pope come and do it for that. Needless to say we will never deal with the service company or buy another Samsung product! Shameful!!