I purchased the new adjustable double oven range as I liked its versatility. In the past I had a Maytag double oven. In comparison, the Samsung glass top is much less durable and more prone to scratching and damage. I also cannot seem to get the self clean to function. Happy with the ovens but not sure Id repurchase.

Purchased new Samsung refrigerators almost 4 months ago in Conns, but the problems start 2 month after buyer ice maker not working, leaking water inside the tray and freezing. Called their tech support and start my nightmare. The tech start to change everything and Conns tech came 8 or 9 times, and the refrigerator is still the same. Later contact Samsung customer service and send a tech and he said he had change another part and I told them not because I need new or I return. I recommended that they do not buy the Samsung brand. The Model is RF263BEAESG. I spend $2100 from Conns. PLEASE DO NOT BUY ANY SAMSUNG PRODUCT. REMEMBER CELL PHONE OR WASHING MACHINE.

We purchase a Samsung refrigerator three years ago and at least four times we’ve had to take it apart to defrost it because it would freeze up in the back. We contacted Samsung before and they do not cover under their so called 10 yr warranty! That is the only reason why we purchased it because of the warranty! I will never purchase a Samsung product ever again and I will never refer a family or friend to purchase it either!!! They lost a customer with us.

Purchased Samsung 4 door refrigerator and since then we had ice in the beginning it stopped. We called the service once and the ice maker was full. Dont know why it was full and he did a full defrost and left. Since then the ice box was empty. Never made ice. I am very sad.

My ice maker freezes up a lot. Have to take it out, chip the ice away and return the tray. Ridiculous!!! I will never buy a Samsung anything again. I have a warranty, but from what Ive heard, it isnt much good. What do I have to do ship it back to Japan. Not a good investment. I love the refrigerator, but dont like the ice maker. We finally decided to dump the ice into a bag and put it in the freezer compartment. Never know when its going to happen. It just does!!! Disappointed in Samsung.

I purchased the most expensive dishwasher at the store, it was a Samsung DW990044dBA. Over a $1000.00. I bought the best hoping for good results and little hassle. The appliance worked for 4 days only. There was over 4 service calls in 2 months, and lots of correspondence with Samsung, and my dishwasher hasnt worked for much of the two months waiting on service repair times. There were several issues with the top rack sticking, leaking through the door, and breaking down. My countertop has been damaged from steam leaking through the door, my floor has been damaged from leaking on the floor. Samsung wont compensate me at this time and have denied my request for a new dishwasher. Samsung is complicated and confusing to deal with as their departments dont talk or share files. A person needs to be good with a computer, and verbally strong to deal with this company as they require lots of communication, pictures, calls, time and patience. I wish I had never bought this product.

I purchased a counter depth fridge and within the first 6 months I had to call in two repairs and was told if there is a third call out within 12 months of purchase they will consider it a defective fridge. Well guess what 12 month and 1 week after the purchase they didn’t honor that but did a courtesy repair... so kind... lol but didn’t honor defective part. Now 15 months in and now another noise coming from this horrible purchase. Samsung should stick to TVs.

I bought this dishwasher (Samsung DMT800RHS), though my second choice, a little over a year ago. I agree with the other comments I have read in terms of cleaning and the weird smell the dishwasher always has when you open the door. The icing on the cake is that this morning, the main wash pump has failed and I am just out of warranty. Im a single guy and only run the machine every three days or so. Really? This is completely unacceptable and there was no sympathy on the phone with Samsung customer support. Long and short of the story, dont waste $800 on this poorly designed, stinky piece of garbage. Time to switch back to Bosch!

Icemaker not working again. Every three weeks I have to manually defrost icemaker with hairdryer. My first call under warranty they came out replace the icemaker. Did good for eight weeks and started all over again and I am being told even under warranty they do the repair the first time free. After that there’s a charge. Please never buy another refrigerator from Samsung.

The range is a good product. It could use a better digital screen and glass in the oven area. The company was very easy to deal with and very helpful. I would recommend this company products for one’s home.

My main complaint is that the ice maker inside is too small even for 2 people who like ice and cannot produce enough ice when you have company. The other complaint is that the ice door drops ice on the floor and inside the Samsung French Door refrigerator when doors are open.

I have complained since day one, when this piece of junk was delivered to my house! To begin with, they delivered the wrong fridge from Conns in Baton Rouge LA (named appropriately). I tried to explain to the delivery men that I had ordered a white fridge that matches my kitchen, with nothing black in it! The fridge has never worked! It finally got so hot last week, I had to turn it off and put outside. As everyone online said, I can forget Samsung or Conns help or sympathy in this matter! I will not go out of my way on Facebook and any place anyone will listen to me and expose this factory and Appliance store. They have the worst name is their refrigerators than anyone I have ever of! Now, I can truly understand why! I wish everyone would get together and sign a class action lawsuit against these phonies. They should be closed permanently! I am a widow and Ive on coc sec. income and now I have no refrigerator, Samsung and Conns could care less. When I first bought the fridge 3 yrs ago, I tried to make them replace it and save 6 service trips because it was a lemon, but now I hear that all they have are lemons and they could care less.

Our first Samsung was bought November 2009. It lasted one day before the temperature was 65 degree in refrigerator. Since Lowes had hauled our old refrigerator off this created a problem. They found another to replace it until our new one could arrive. When the new one arrived it had a heavy dent in the door. Lowes brought two more and they were both dented. We decided to keep the first replacement, but now the fast freeze keeps engaging and the alarm continuously beeps.The closest repair shop that you authorize is in Rolla Mo 35 miles away. I have had a lot of people tell me STAY AWAY from this service co. They never show up when they are supposed to and then charge ridiculous prices. This has been a nightmare from day one. After Lowes bringing 4 refrigerators, and only the first replacement being the one that worked or wasnt dented it would be nice if Lowes/Samsung would replace this piece of trash. Also we have a repair service T&C appliance service here in Steelville Mo. Why cant they be one of your authorized repairmen? ** from T&C has looked on internet trying to find a resolution to our problem. He has contacted Samsung but since hes not an authorized repairman your company will not work with him. I would like to continue business with Samsung, but I need more help from your end.

Machine has never cleaned dishes from day one and now it needs 600.00 worth of repairs. A fault code 7E keeps being logged and that will take a drive motor and circuit board replacement. Had service tech out twice while still under warranty for inability to wash dishes properly and they could never find a problem. Now the warranty is expired. It logs this water reflector problem and the parts are covered under warranty, but will cost me 250.00 labor to fix this piece of junk. I should have bought the Bosch instead. Very disappointed in performance of product purchased from what I thought was a reputable company. Ill never buy Samsung anything again.

Purchased this dishwasher in Sept 2013 while building a house. It was installed in April 2014. In August I noticed that it was not draining and periodically the lights blinked when trying to run it and I couldnt make the choice I wanted. The Smart Auto or Delicate cycle. Also my dishes were not clean or dry. I finally called Samsung in October and was told it was out of warranty because of my purchase date but if I could prove when it was installed they would provide service. Instead I called Home Depot where I purchased it and they replaced it for me because Samsung is hard to deal with. Wonderful! In February problems started again only this time the machine would turn on by itself. And again I had dirty dishes and it wouldnt drain. Samsung arranged service this time. Service tech told me not to use a rinse agent because it makes the sensors sticky and that is why it wont drain properly. But, he didnt believe me when I said it would start by itself. It starts an hour after doing dishes and even in the middle of the night. I have it on video. Apparently we are crazy people. DO NOT EVER BUY A SAMSUNG PRODUCT!!! This one is being replaced as soon as I can make arrangements.

We purchased a Samsung Refrigerator side by side 4 years ago. In the last 6 months it has stopped getting cold, temp goes up to 59 degrees. The first time a local appliance repairman came out, told me that the fan freezes up. He unplugged it and thawed it out. Worked fine for a couple of months. Later it has happened again. I tried unplugging it and thawing it out. Did not work so I called a Samsung repairman and 1 week later he will be here. I will not ever buy Samsung again. Customer Service Rep from Samsung told me things dont last very long anymore.

In December 2015, I purchased a Samsung built-in dishwasher model DW80F600UTS/AA. I finally got it installed around July 2016. By November 2017, the dishwasher stopped working. The pump was running even though there was no water in it. I opened the door and the pump does not stop. The heavy LED was flashing even though I never selected heavy cycle. I try to turn off the dishwasher using the power button, it turns off for 2-3 seconds then it comes back automatically and the pump is just keep going. The only way to shut it off is by flipping the circuit breaker. I tried every recommended method, which included keeping power off for a while and then reapply, but nothing worked. As soon as power was applied, the pump started running and wouldnt shut off using front panel controls. An appliance repair technician came to my house in December 2017, but the regular warranty had expired. Fortunately, I had purchased a 3 year extended warranty. The technician diagnosed a bad control panel and sump pump assembly. It took 3 months for the parts to arrive. Once the new parts were installed (March 2018), it worked great; for approximately 3 months and then broke again (June 2018) with the exact same problem. A repair technician came out and replaced the sump motor again. The dishwasher worked until the end of August 2018 and quit working again with the exact same symptoms as the previous two times. A repair technician came out on 4 September 2018, diagnosed a bad sump motor and placed it on order. Around 4 November 2018, I called for status on when I could expect my dishwasher to be repaired. I was informed the motor had to be ordered from Korea and they had no idea when it would be shipped. I canceled the service request and am going to trash the dishwasher. I will never buy another Samsung appliance again.

We bought new home in September 2014, had Home Warranty. We have had someone out to look at our dishwasher 5 times. They keep fixing things on it and just today they brought a new part and now says it needs another. We had a cooktop stove also that needed fixed. The appliances are only a couple years old if that. I will never recommend Samsung to anyone. We also have the fridge, nothing wrong with it yet! We will out buying a new dishwasher, NOT SAMSUNG!

I purchased my Samsung dishwasher model number DW7933LRASR in November 2014. Within the first year the circuit board went. When I called the repair company and explained the problem they knew right away to bring the new board as others had same issue. Within a few months of the repair and after the warranty was out the same problem occurred. This time I have to pay to have the company confirm its the same problem - if it is Samsung will pay for the board but I have to pay for the repair (the company is in another town an hour away so probably cheaper to buy a new dishwasher!). I purchased a double oven stove and refrigerator too - no major issues but not 100% happy so would not recommend any Samsung home appliances. The dishwasher is certainly problematic and Samsung does not care about its customers!!!

I am an Appliance Specialist for a large national appliance store and I always tell my customers the truth. I am a believer of Samsung refrigerators, ranges, otr microwaves and washer and dryers but I always warn my customers about Samsung dishwasher service issues. Im pretty sure that the salesperson that sold most of you a Samsung dishwasher mentioned that they were crap. With so many choices for dishwashers, you should have looked at Bosch first, Kitchen aid secondly then, LG, Whirlpool, GE and Frigidaire in that order. Leaving Samsung at the bottom. So anyone reading this post, please listen to your Appliance Specialist and avoid the frustration of repairing a Samsung dishwasher and please have confidence in the other Samsung appliances that are available.

Purchased this RF267AERS fridge in 2012 and the nightmare began almost right away. The fridge was making a loud noise that would stop once the doors were opened. Called for support but since the fridge was out of warranty by 6 months, they would do nothing! This was an expensive model and is a piece of crap. Apparently plenty of people have the same problem with this model. The back wall freezes up and the fan blade hits the ice so if you do not unplug and melt the ice, you risk ruining the cooling fans. What a pain in the neck trying to store food and spending all that time to have the fridge freeze right back up every six months. This month, I have already defrosted it twice and it looks like I am going to have to do it again. All they say is there is no recall. THERE SHOULD BE!!!!!!!!! No other help or advice is given. I was a loyal Samsung consumer but will never purchase another Samsung product, EVER!

Purchased the NE59J7850WS Samsung dual flex electric oven. After less than 2.5 years, the oven is not working. It intermittently continues to heat, well past the set temperature, and well past 500F+. We have had servicing, but since the issue is intermittent, it didnt occur when he was here and he could only identify two things that could be going wrong (thermostat and control board), both which were replaced. Last Samsung product I will purchase, including phones which I have been purchasing for years for the whole family. Samsungs response -- I can definitely understand how you might be feeling and you have the right to express your thoughts about the product.

This is the second French Door Samsung fridge I have bought, and it will be the LAST Samsung product EVER to be in my house. The first french door one was perfect. I purchased model # RF263AEWP from Lowes in Dec. 2011. Bought an extended warranty, that was a waste of $. Cant get anyone to come out. There is only one company in the East Bay of San Francisco that will come out my way for warranty work and they have lots of complaints on Yelp. They must all know the problems and dont want to bother?The water pools at the bottom of the fridge, the icemaker works when it wants, frost buildup on the back wall of fridge, etc. Today the final straw was the horrific fan noise that stops when the doors open, and then resumes when the doors are closed. With open concept kitchens, the noise is extremely annoying. I am going to throw in the towel and get a new one, even though I cant afford it. Too bad there is not a designation for negative stars! I cant get to my receipts - the filing cabinet is stuck closed.

I purchased a Samsung double door refrigerator about 2 yrs back. From day 1 of purchase it is not working well - does not cool, there is water puddle formation in front of the refrigerator (it is supposed to refrost type). Despite getting a Samsung technician and having it repaired twice still the problem is persisting. I even paid Rs 300-400 both times for the repair even though it is under warranty. I even offered to ship it at my own cost back to Samsung and forget about it and would like to buy another refrigerator from another company that is more reliable and responsive. I suggest to all Indians never to buy a Samsung product in their lifetime. Samsung is most cheating company I came across.

Four years ago I purchased a Samsung Counter Depth Refrigerator. Last year the refrigerator quit, the repairman said the entire back was frozen. We surmised it was due to the ice maker being housed in the refrigerator (not the freezer), we defrosted it and I quit using the ice maker and turned it off. We use a countertop ice maker now. But lo and behold, it has done it again. This time I contacted Samsung who referred me to an authorized Repair person who ordered the parts to repair the refrigerator. It’s been a month now and I AM STILL WAITING!!!

Purchased 2010 & got extended warranty (which I usually dont do). Have had 2 Motherboards in the last year, new fan motor, fan was encased in ice both times and repairman had to thaw it with hairdryer so as not to break the plastic. Was told that when we have a power surge and the temps say 888, hold down the middle buttons on each side of the temp numbers for 15 seconds. That sets the temp again. Now my fridge says 36 degrees but water bottles at the back freeze solid, and also tomatoes in the front. Thank GOD I had the warranty, but I also will never buy Samsung again!

We have bought Samsung electronics for many years. In 2011 we bought all new kitchen appliances, top of the line Samsung. It is now 5 years later 2016 and we have a dishwasher that needs a new motor, the most expensive part approx $600.00. Now our fridge has leaked from the water dispenser and flooded our kitchen twice. It just starts pouring by itself. Of course this happened while we were not home and then again during the night. We thought the first time may have been a fluke but it was not. The electronics on the door stopped working. The replacement part at $400.00 did not work. We also have a leak inside from one of the vents in the back that leaks down the back and pools under the crispers. The tech at this point is not sure what is wrong with it. He now suspects the motherboard. The leak inside will require the whole inside back of the fridge being replaced. These repairs are going to make it not worth fixing. Of course Samsung says Im sorry there is only a 1 year warranty. They will do NOTHING. The appliances are barely 5 years old. How can they possibly not stand behind their products with problems such as this? We all know appliances last many many years with no problems. The tech we are using used to be a Samsung tech and reported how hard they make it to be a tech. The techs even complain about Samsung. I gave 1 star because you have to put something there but I feel less than zero. We will never buy Samsung appliances again. We also will question any further Samsung electronics. We spend so much money on Samsung from cell phones, tablets, tvs, etc. you would think they would do something to help us out. This is the thanks we get for being loyal customers for many years. We now have to buy a new fridge that will be around $2k if we are lucky. The dishwasher will have to be replaced. We have not had trouble out of the range or microwave yet, we hope we dont! What a way to have to spend your hard earned money. Again, we will never buy Samsung appliances again. Be careful because we have a Kenmore washing machine that is made by Samsung. Kenmore is not Kenmore any more. All you have to do is ask Sears, they will tell you. The appliance brands today are not what they say, you have to ask what company made the appliance. I have a beach property that I have recently bought a dishwasher, range, hot water heater and AC. The company I purchased the different items from say that there are a few manufacturers and then a name goes on the same thing with a few differences. Buyer beware!

Bought brand new on 8/9/2013, within the first 6 months the ice maker quit working and we could not open the ice maker. Samsung said it was due to a defective motherboard. Fridge was under warranty, they fixed it no problem. New this last week 10/5/2016 the fridge will not stay cold. It stays about 52 degrees. The freezer works fine, but the fridge not so much. Tried resetting the fridge like they said, power cooled it for 24 hours and its still not cold. Called Best Buy because thats where we bought it and they are usually pretty quick to repair, they said that THIS fridge has a reported compressor issue. If the compressor is bad, it can NOT be fixed and the whole unit will have to be replaced. I have to wait until tomorrow to contact Samsung Repair. Has anyone else had this issue? I am thoroughly irritated that this is the 2nd issue for this fridge, which is just now 3 years and 2 months old. Ridiculous! For the amount of money spent on the unit, this is not acceptable.

My fridge was less than a year old when it started to give me problems. Its a defective fridge. It’s been 2 weeks with no fridge and they won’t refund your full money back! My child can’t put her medication anywhere and I explained that to Samsung and they said it’s not their problem. Oliver and Ingrid were so harsh about the situation And I explained my child could die and nothing is being done. They haven’t picked up my old fridge and until they have my old fridge I won’t get any money for A new fridge. Please people don’t ever go through what I’m going through. I can’t even afford to buy a new fridge until they send for my old one and and they get the fridge I have to wait 17-20 business days for my check.

Samsung is a joke. We have a refrig, under warranty. They sent a tech 3 times, 3rd time (after charging us a total of $220) declared nonrepairable and theyd send a check for the invoice total (we submitted all they asked for, including a photo that wed cut the cord!). Promised refund on 9/12/2018. 10/12/2018 the chat guy doesnt answer. Nothing sent. They have trained people to keep you in a crazy loop that makes you think theyre working on the problem. In the end, nothing has happened but empty promises. Do NOT purchase SAMSUNG. Theres a reason for the low rating.

After several missed phones call I finally received a notification via email that Samsung would extend a one time repair accommodation. The repair man was a tad testy with me for not having my refrigerator plugged in so that he could get the code off of the computer. Excuse me it hasnt been working for almost a month now. Im not going to leave it plugged in. Eventually, he managed to troubleshoot the problem. He wanted to change the evaporator fans but I wouldnt agree to that since my husband had already tested those and they were working properly. Im knocking on wood and hoping for the best the fridge is working now with no problems. I can only hope I get a very least another 3 years out of it. Im and saving my money now for its replacement. Thank you to Samsung for doing the right thing

We purchased a Samsung OTR microwave model SMH9187W (from Sears) in June 2011 and it was installed in July by Sears. I returned from a 3-week trip in mid-August and found the microwave door ajar and the light on. The latch hooks on the door had no tension and could not keep the door closed. Everything seemed in working order when I hand held the door shut. I called Sears and they said, Sorry, youre one month out of warranty. For $75.00, well send a serviceman out, but youll have to pay for parts and labor in addition to that. However, they offered a deal of almost $300.00 for a service contract to take care of the problem. Big deal. I can buy a new microwave (not a Samsung and not from Sears) for almost the same amount. So much for the consumer reports and salesman recommendation! So far, Samsung has provided no more encouragement. They recommended a close by repair service phone number and when called, they said they can supply the part for repair, but did not get back to me on a price. When asked, Is it difficult to replace the part? The response was, Not for us. Such beautiful concern. I asked, Are there instructions with the part? No. How do you people stay in business? Beginning to sound like pre-WWII Japanese junk.

We purchased a $1200 dishwasher from Samsung in August 2014. After 1 month it began breaking down and coming up with error messages which stopped it from running. Every time we called it took them 2 weeks to come out. By November they had been out 5 times and I was demanding a replacement. Id spent 4 months hand washing all my dishes. They came out and replaced it and things seemed fine before I saw water and suds streaming out of the bottom of the dishwasher on to my hardwood floors. As it was less than 1 year, I had to call Samsung. They insisted it was out of Warranty I needed to talk to the provider of the extended service even though the receipt was dated August 16. I called them and they sent me back to Samsung, who didnt seem to have any paperwork with our dates despite the fact that they had been to our house. They didnt care that there is most likely water under the dishwasher on the wood flooring. We havent heard yet from a repair person 24 hours later. I will never buy another piece of equipment from Samsung. Their quality and service is the worst Ive ever experienced.

Purchased from Sears. Numerous problems and service calls. Several parts replaced. Dripping and Freezing in the crispers. Massive freezing behind the freezer drawers. Paint flaking from handles. Door panel replaced (broken spring). Door handles replaced. Two week delay for parts. Would like to join class action, if any.

Terrible, terrible. We purchased this but we didnt install or use it for 12 months. From the initial washing it didnt drain - left nasty water in the bottom of the tub. (Called Lowes/Samsung but we missed the grace period by 2 days.) Had a repairman out twice but he cant fix it. Now Im finding that based on this terrible specimen, do not buy any Samsung dishwasher.

Buyer beware of purchasing any Samsung home appliance. I purchased a complete stainless steel kitchen set, fridge, stove, dishwasher, microwave, in July, 2017. They look beautiful, but dont work. Repairmen have been to my home eight times in 4 months. Only the microwave has been problem free. The ice maker has been replaced three times and still makes slushy ice. The dishwasher was delivered with multiple problems, which Samsung claimed were not their fault. Begging with Home Depot got me a replacement from them, not Samsung. Now the finish is coming off in black globs.The stove had an oven door that did not close properly. Multiple trips by Samsung repairman finally resulted in having to have the oven door replaced. That only occurred after long conversations with Samsung customer service, and a request for the address of their administrative office. They said they were doing it for me as a one time courtesy. Their repair service (Lake Electronics in our area) matches Samsung in their incompetence and customer disservice. Be smart and invest your hard earned money in a company whose products are worthwhile.

Keeps freezing up. Had repair 4 times and now the company has no one to service it. My dryer just went out and it is only 2 yrs old and same thing - no one to repair it and the motor has a 10 yr warranty. Crappy customer service! They just keep telling me someone will call with accommodations. In the meantime I have lost tons of food and been without a dryer for 2 weeks. Not sure why Lowes and Best Buy still sell these products when there is no one to service them while they are under warranty. So frustrated!

The reason for this review is to alert purchasers to the problems associated with the Samsung dishwasher, and to the importance of selecting a reputable appliance sales company. In October 2016, my wife and I purchased a Samsung Appliance package from Bill Smith Appliances in Fort Myers Florida. Shortly thereafter, we began having problems with the dishwasher. I had researched the brand, and was already aware of draining and pump problems with the dishwasher, but was informed that the new model dishwasher was fixed.After repeated problems with the unit, a detailed search on this website confirmed that there were recurring problems with draining, and flooding of these dishwashers, and one caught fire causing thousands of dollars in home damage, as did the flooding issues. Two other units had circuit board electrical shorts, and one retailer was advising his customers to avoid the Samsung dishwasher. Because of the fire and recurring flooding issues, despite the fact that the unit was still under warranty, we decided we would not have a potential fire situation in our home. We would replace the unit rather than have it repaired under warranty.I explained these issues to the Vice President of Bill Smith Appliances in an email, and almost immediately received a response: Although our dishwasher was beyond the 30 day 100 percent return policy, the company would accept its return for a reasonable restocking fee, and apply all sales incentives to a replacement unit should we decide to purchase another dishwasher from Bill Smith. While the product probably could not have been of more concern, the benefit of having done business with an entirely reputable appliance dealer was phenomenal. What is also phenomenal is the CONSUMERAFFAIRS.Com website, where folks can post their experiences, the good and the bad, and the service and attention to customer experience that one appliance retailer extended to us.

6 months ago we had to have the ice maker replaced, would not work. Before that we noticed water collecting in the bottom of the refrigerator, thought it was to do with the ice maker, but now water had collected so much it was dripping on to the floor underneath, a major clean up. So now I have to pay for another repair, if it can be fixed.

I have a 2 year old Samsung French Door Refrigerator which leaks and when we pulled out the bottom drawer, the entire bottom of the refrigerator was full of moldy water. We contacted 1800SAMSUNG. They said the fridge is out of warranty and it is our problem. We tried to find a service rep in our area and it kept resetting. I just want to speak with someone who knows about the product so that my husband can fix it. We are retired and cannot afford to have someone come out.

When opening the freezer, the handle popped off. Upon inspection, the bracket holding the handle shattering in a number of pieces. The bracket on the other side of the freezer is cracked but did not break. Yes, the French Door Refrigerator is 3+ years old, however the plastic should be able to stand up to many years of year. P.S. The Ice Maker fan has made a noise since the day the warranty expired.

This series DW80F600 dishwasher showed signs of high temperature heating errors when it was only 10 months old. We called support and were told that it would cost a certain amount ($273.43 to be exact) to have someone come and look at the machine. Just look at it, not fix it! WE went ahead and had them look at the problem and of course, the part needed wasnt under any sort of warranty. Now just over a year old and we are are stuck with a $498.75 bill for a machine that still doesnt work. The error lights came back on the very next day! We could have purchased a brand new dishwasher for much less and gotten much better results. I am warning all who think purchasing this machine, to rethink that plan!! This is the worst dishwasher on the market.

Follow up; my frustrating experience with all of our Samsung appliances. Stove Model NE58F97. Fridge Model RF267. Washer WF 328 and Dryer DV 328. Stove has a previous review in Feb. The amount of issues with this stove warrants action by consumers. Doesnt cook! Burns, dries out, undercooks food and anything with fat under high heat will be sucked through the convection fan and turn into a smoking mess. Will not broil anything, try and broil a steak, youll be sorry. The only way you are going to bake a potato is to place it directly on the lower stove element and turn it once. Thats how bad the cooking is. This stove is all flash with zero engineering or consumer testing. The glass top ($); well seems everyone is having problems with the top. Too fragile period! I will be replacing my top after a 1 ounce salt shaker nicked the edge. Looked like an innocent looking edge chip but the first time the large burner was turned on it shattered the top. Design flaw or purpose built? You be the judge, looks suspect to me. Wonder how many glass tops were made? The shelving is horrible, we had an incident in previous review where the locking sliding shelf would lock into place randomly. Looked locked in but wasnt. Rest of shelving just falls to bottom with any weight. Really bad on lower half of stove. Dangerous! Burns! Damaged ovenware! Really! Burners are all over the place with heat regulation. Zero simmering capabilities, goes from no heat to blast furnace. Ruined many high quality stainless pans and Revere Ware to the point they are unusable (warped). Way too hot on high settings. Multi burner has multiple control issues. I do not bake cake goods but I can just imagine the problems with that because it can barely cook a pizza. Warming drawer is worthless (low setting too hot) and makes loud banging noises from heat expansion. Do not open this stove without turning your head away, the steam that shoots out of the front of this stove is dangerous. Cooling fan was dead quiet now has annoying high pitch. So it will not cook, its dangerous, will destroy your property and you will need a new top ($500) around every two years if you are lucky. This is my personal experience. Please if anyone has had a good one let us know! Fridge, well the fridge has performed fair but heres the list. Ice maker way under powered. Has been replaced once under warranty ($). Struggles to dispense or crush ice. Interior shelving horrible. Folding and sliding shelves have a mind of their own and continually cause items to fall out of fridge. Folding shelf was stiff so we tried to stay away from using it. Broke ($) at hinges 3rd time we used it. Front lowest edge of shelf is rounded without lip. Stuff slides off shelf onto floor. Fresh drawer broke the 2nd time ($) we cleaned it. Just hangs loose now. Freezer will occasionally go into steroid defrost mode and you will have an inch of frost on everything (normally a 16th of an inch). Washer does good job washing but screams horribly on any fill cycle. Sign they used cheap plastic on their water fill valves ($) and calcium buildup is slowly clogging it. Washer has the load leveling feature ($) which has gotten sloppier. Dryer does well but occasionally acts like the sensor ($) is going and will leave a damp load. I wont buy any of their products again. They got too big too fast and have turned into company that needs profits and have designed their appliances to be cash cows (that is what the dollar sign represents in this review) for their parts and repair business and affiliates. I purchased my stove through the internet from Goedekers in St. Louis, MO in 2014 and paid $1800. I will not bother with their customer service, they have to be overwhelmed and under corporate pressure to not honor their product from what I have read. Stay far away from their products and good luck finding anything of quality out there today. Our own fault we let this go on.

I not only dont recommend this product, but I also would suggest that you avoid Samsung products altogether. We purchased a dryer with matching washer and have had multiple problems with them. After six technician visits we still dont have a fully working washer or dryer and to make things worse they have told us we need to pay if we want another technician visit. I sent the following email to Samsungs supposed executive customer relations department as well as directly to the Samsung US CEO, it was completely ignored by them.Up until just recently I have been a huge fan of Samsung products. I have owned or currently own monitors, mobile phones, washers, dryers, and TVs. I have been a loyal customer but my most recent purchase has me awestruck. About four months ago we purchased a SmartCare VRT laundry set. The day after it was installed we woke to find our home with a strong smell of gas. I determined it was coming from the laundry room and suspected the laundry appliance installation was at fault. We called Samsung for service and a technician was sent out. The technician investigated the gas leak and informed me that the gas lines to our new home were leaking and not one of the Samsung appliances. I called the gas company and when they arrived they found that there was a gas leak, but it wasn’t in the house lines. It was coming from the dryer. We called Samsung a second time. When the technician performed the second appointment he acknowledged that the dryer was leaking and scheduled another appointment to replace the faulty part. Three visits from the Samsung technician and finally we get a working dryer after two weeks. A few months later my wife started complaining about the washer stopping and throwing an error in the middle of hot water loads. After it happened a few times I told her to call Samsung for repair. The technician came out and spent about thirty minutes with the washer. He eventually called me in and told me that it has hot water and that there wasn’t much he could do. I informed the technician that when my wife pointed out the issue I recalled an error message “4C” being displayed when the wash would stop functioning and constantly beep with the error message. After basically living with a washer that won’t use hot water cycles for a couple of weeks my wife noticed that the dryer wasn’t drying clothes normally. We called Samsung again and informed them that our washer was still malfunctioning and now the dryer was not working well either. This time before the appointment I spent a couple of hours recording video on my phone of the 4C error and erratic behavior of the washer. The next day the technician arrived and spent about fifteen minutes with the dryer. The technician informed me that we shouldn’t use specific features (smart features like auto dry) on our dryer and that we should use timed dry. I was told that although the dryer had some warmth that there is heat so the dryer is working fine but at no time did the technician check the temperature with, how does he know if it’s getting up to proper temperature? Yeah, the dryer gets warm but not hot, in fact not even close to hot. When I mentioned the washer and show the technician the video of the malfunction, I was told it wasn’t on the work order and even though we called for service for it and had video of the malfunction that it could not be looked at because it wasn’t on the service order. Tonight, I followed the technician’s instructions and used the time dry to dry a handful of clothes. After one hour the clothes on high heat with eco dry turned off the clothes were still quite wet. The dryer clearly doesn’t work as it did a month ago. The technician also recommended cleaning our ducts but seriously it’s a six-month-old home and my wife does maybe three loads a week for two people, so the equipment is hardly being overworked much less should I have a duct problem. I also noticed that my wife is very good about cleaning the dryer lint catcher. She does it every load from what I see. I hate to ramble on but as you can see this has been nothing less than an adventure and a complete waste of my time not to mention the time off from work involved in six technician visits that didn’t result in our appliances being fixed. I recently posted all this information to the Samsung Facebook page and it was completely ignored for a week which is simply insulting at this point.

1year 4 door premium stainless refrigerators. Ice built up on ice maker, dont defrost, we have to unplug overnight once a month in order for the ice maker to work for close to a month. SERVICE CAME OUT 3 TIMES SEND BY SAMSUNG, never able to fix.

I purchased a new dishwasher from Leons. Within months, the motor and parts were repaired 8 times. I contacted Leons and was told to deal directly with manufacturer. Finally, in October, I was told that they would exchange for a new unit and upgrade it and include delivery. I still do not have anything in writing nor do I have any firm dates as to when it will be delivered.

Dishwasher stopped working. Samsung will not do anything for me. The service co. they sent out had a very poor rating on Angies List. Spent thousands on all Samsung appliances. Very frustrated!

Hello, this oven micro was installed 6 days ago and the microwave does NOT WORK. It worked 2 days and died. I contacted Sam KA KA service and the earliest appointment was 6 days later. I inquired about Saturdays and THE SERVICE COMPANY Sam KA KA HAS CONTRACTED ONLY WORKS M-F. How wonderful for them!! And they cant give me a time window until the morning of the appointment. So, I have to take a vacation day for this KA KA. Buy another brand!

Samsung has very poor customer service, you purchase the product expecting the product to last a while, however, after having it for only 4 months, there are problems. I am not happy with the after purchase customer care, they are not interested in resolving your issues. I was a big fan of Samsung simply because Ive always had numerous Samsung phones, after this issue, I cancelled my phone and purchased an iPhone. I purchased a French door refrigerator RSG309 that has a computerized display, which was my first mistake. I thought, because it was Samsung, it would be okay, I was sadly mistaken. After contacting the customer service center so many times and remaining on hold, being transferred numerous times, having to repeat myself over and over again like a broken record, I gave up. The display does not work, I have to unplug the refrigerator constantly to reboot it so the dispenser can operate properly. This is the worst customer service ever.I am frustrated, I will never purchase a Samsung product again. I definitely plan to seek legal advice because the product is practically new, I purchased an extended warranty and still cant get assistance.

We purchased our Samsung gas stove a few years ago and have no complaints. I chose the particular model we have for the overall basic function in addition to the 5 burners and heavy gauge grates. The one downside is that the sticker tape around the temperature knobs does become worn after a while.

We bought a Samsung stove that broke before the warranty was expired and we called their costumer service, but they didnt respond back until way later. They said they were gonna come and see the damage to fix it, but they never showed up. We called again and they said we didnt qualify for it cause it was our fault that it broke. When we had another stove for 14 years that wasnt Samsung and it was perfectly fine for 14 years. We got the new stove thinking that it would be so much better, but its not. We cant even clean it properly because it represents a hazard and we can get cut or hurt us. If youre reading this is I recommend to please not buy their stove or products because its not that good of quality and their costumer service is not good.

I have just spent the last half hour reading comments on good old Samsung Refrigerator. I have had a problem for the past year and now comes a time. Where do I start? Whats the cost? The digital front settings are being controlled by a ghost; bounces from ice to water, doesnt stop. Cost? Water on the floor. Ice built up on the back of the fridge really thick and water steady on the bottom of the drawers. Cost? Any advice besides throw it to the curb like people have said? Nice fridge; but really, how much money does an average person need to fix repairs? I was going to try and tackle project by myself but will it work or continue the hair dryer every couple of months thawing it out and putting up with dings on the front panel deciding what it wants to do? Any suggestions? Obviously not after reading the reviews. Would never recommend Samsung to anyone. Bad, bad choice I am just fed up with this problem. Thanks Samsung for the Lemon.

This range is the best purchase Ive done in a while. The range itself is beautiful, all the amenities, the panel has it all. I especially love the way the grills keep heat around the area and doesnt stay warm long after you turn off the gas. The oven itself keeps the food at the right temperature you set it at. The other option of self cleaning works great. Im in love with this range. I would recommend this range to anyone purchasing a new one.

The ice maker leaks and we cannot find anyone in our area to look at it. I had 7 Samsung products and only 2 still work correctly - the stove and microwave. Washer drum bearings went out, dryer buttons don’t work, dishwasher has to be started 2-3-4 times and the ice maker leaks.

I dont see model no on it but it is stainless interior and black exterior with electronic buttons. I have been very satisfied but I couldnt give it a 5 because it has some trouble occasionally with heavily soiled dishes and when it dries it leaves water in any surface that is not completely flat. The quick run doesnt seem to be any shorter than the regular and it is a long run. It has a heavy soil. It is very quiet.

We purchased the Samsung Dishwasher to match our other Samsung appliances, both of which we have never had an issue with. The washer has broken once on month for the year we have had it. We have had innumerable service calls. They have replaced the main board twice. Everything from the pump to the latch have been replaced. Multiple error codes, the machine never works. We are always hand washing dishes, either because we are waiting in service, or if the machine is working you have to wash them before you put them in the dishwasher, per our service man, our dishes were too dirty. Or you have to wash them when they come out of the dishwasher because they are dirtier than they were when you put them in. The dishwasher recirculates the nasty water, evenly distributes it around to all your dishes and then bakes the dirt on in the heated dry cycle. Our friends have a 1990 broke down dishwasher. The door wont shut on. It sound like street sweeper, but it gets the dishes cleaner than our Samsung. What a shame! Our factory warranty is a service warranty, they will just keep fixing it till the service tech deems in unrepairable. You would think someone would have the sense to replace the machine and cut costs. Sounds like even if they did I would still have issues.

When baking cornbread looks done on outside and it took at long time to get brown but after cooling off and sliced it the middle was gooey. A couple of days later put Pillsbury Grands flaky biscuits in oven, used the convection option. Still the same thing. Well done on outside undone on bottom and middle. Yuck. I just purchased this oven Sept. 11, 2017. Do I need to adjust the temp or what SMH?

We bought a Samsung side-by-side fridge at Lowes. I wish we never had. The icemaker started making loud noises after about 9 months. Repairman fixed it under warranty. A few months later it started again. Ill give Samsung NA credit for repairing it out-of-warranty but now, about a year later it has started up again. Ive bought 20 and 30 year old fridges from Goodwill when I was a student that worked better, quieter for a LOT less money (like $25!). Never again.

We installed model # ME179KFETSR/AA in our remodeled kitchen in November of 2013. In February of 2014, 3 months later, the Microwave went bonkers (as noted in other complaints) and the control had to be replaced. It was under warranty, so there was no charge, just inconvenience. The repairman told me I should run the fan when cooking ANYTHING on my stove, even warming up canned vegetables. I took his advice and used the fan even though it is very loud. Unfortunately, this did not prevent the need for ANOTHER service call for the same problem in April of 2014. The problem has reoccurred for the third time and the microwave is now out of warranty. Even though the micro is less than a year and a half old, Samsung is only willing to give me the part at no charge, which will probably only cost them $30.00. Wow, what exceptional service. They MUST know the micro has a design flaw. The repair has not yet been performed, so Im not sure how much this is going to cost me, besides my loyalty to Samsung.

Samsung slide-in, glass cooktop over oven, Model NE58F9710WS - We have been using the range for approximately one year and are generally satisfied with its performance. However, it poses a SERIOUS FIRE and BURN HAZARD. The burner controls are on the front, only 33 inches above the floor, and are easily and OFTEN turned on simply by brushing against them. If there were children in our household, I would have to replace the Samsung with a safer range.We are very careful to not leave anything on the stovetop. Recently though, I was on my knees cleaning the oven when I felt heat coming from the cooking surface. I had momentarily placed the oven partition there and it was now fused to the cooktop. Unknowingly, I had accidentally bumped a control knob with my shoulder. When I lifted the (smoking) partition, it took a dime-sized divot out of the glass top. I accept responsibility for the damage, but this would not have happened if the controls were not as exposed and so easily activated. Now we must shell out several hundred dollars for a repair! Theres an electronic lock-out for the oven controls, why not something similar for the cooktop?

Ice maker had frozen up so I removed the ice device and let it thaw out. When I returned the device to the freezer it would not make ice anymore! I reviewed the manual, I shut off the electricity for a while, etc. Nothing worked. My wife, who keeps all manuals for equipment said, heres their phone number. It took about five minutes of the customer service person to suggest we re-boot the unit by pressing a previously unknown button on the back inside wall. We got ice cubes again! Everybody needs a wife like mine and a customer service department as good as Samsung.

After being hit with super storm Sandy, I bought five Samsung appliances, each one has flaws. I am so disgusted with owning these products. The quality is very poor. The stove I purchased cooks really well but it is vented from the door. Years ago, the stoves vented from the top and sometimes pan handles burned or were extremely hot. Today, they vent from the door. Now I noticed that the five knobs are all burnt. Since I own the stove for more than a year, it is not covered and they feel this is not a mechanical problem. This is not my fault. It is a defect in the product if it burns the handles. I took out a warranty from Lowes and they say it is not covered under the extended warranty. This is a problem with the way the stove vents - it should be covered under the warranty. I am very unhappy.

I purchased this refrigerator a year ago and has been problem after problem. I mean from water leaking, handle broke and constantly freezing. A repairman has been out twice because it was still under 1 year warranty. This refrigerator was almost 3k and it’s truly trash. They had to replace the panel that shows ice and water and it still freezes.

Model #DW80H - Since day one it has not cleaned the dishes. Until the first service call it leaked out of the left side. That got fixed by replacing the lower wand however there was no improvement in cleaning the dishes. Fourth visit replaced the upper wand and no improvement whatsoever. Sent pictures of inside of unit after a cycle and am now waiting for a reply from a special agent from Samsung to get back to me. Will keep you posted but I think you know where this is going...

Do not buy this Samsung Refrigerator French Doors Model RFG237. I have had it for 4 years and have defrosted it 6 times. What happens is I get water/ice build-up under the crisper drawer. When I took the back inside panel off where the heating coil is there is a ton of ice build up. Apparently the drain clip is a piece of junk and doesnt even go in the drain hole. When I tried to contact Samsung they said I had to pay for the new part as my Warranty was up. When doing some research online it seems like a lot of people have this problem and it should of been recalled.

Like so many, I purchased a French door Samsung refrigerator and had nothing but trouble. I have read so many reviews and complaints about the Samsung refrigerators, as well as the poor service Samsung provides. What I know is that many larger retailers such as Home Depot and Lowes who sell the product are as guilty as Samsung for selling and promoting a product that has proven to be a consumer failure. I note that there is a class action lawsuit initiated in the U.S. I propose we do the same in Canada as well as hold retailers who sell the product responsible too. If you are in Canada and have had nothing but grief from your Samsung refrigerator, please email me at **.

I bought a Samsung French Door refrigerator (model #: R-260B EAEBC) back in Jan of 2015. It keeps leaking water under the large vegetable drawer and down onto my floor through the freezer. My ice maker is totally inconsistent and when it does drop ice, its very noisy. Samsung insists that it is NOT a manufacturing issue and refused to cover the cost of having anyone sent out to service it. Im furious with them, considering how much I paid for that refrigerator. I finally submitted a class action law suit against them.

This microwave keeps turning on and off by itself, and now has a burn smell. I purchased it less than 2 years ago. Samsung refuses to help because it is out of warranty. Wow, had I known about their practices, would have opted for Whirlpool. Very disappointed. Now I read other consumers have had similar experiences. For the price I paid, this is very disappointing.

My Samsung microwave (M# SMH9187ST) is out of warranty and the Sensor Membrane switch is shot (SE code). Whoever heard of making an over-the-stove microwave that cant handle venting steam from the stove? Anyway, replaced this part for about $75 and my labor and its good for maybe another year. Samsung should not be allowed to sell their junk in this country! Its my experience that their products are cheaply made and fail just out of warranty. Ive had problems with their TV (bad capacitors), their dishwasher (always stopping before wash cycle is over), and their refrigerator (wont make enough ice). I will not buy any more Samsung products. If it has Samsung on the label, stay away.

We purchased a Samsung dishwasher last year as part of a complete kitchen package. The warranty was over 1 month when the dishwasher started leaking. We contacted the company and we were informed the washer was out of warranty and to repair by ourselves. This was a 600 washer. I am never buying another Samsung product ever again.

Once an order was placed, THD kept me informed as to where it was and the delivery target. Delivery personnel were super and very professional. Quality and operation of the range is terrific....so far.

I bought a Samsung refrigerator model RS2530BBP/XAA less than three years ago. Last year before it was even two years old, I had to have it serviced for freezing up. I spent $200 to have it defrosted by a repairman. I had lost around $250 worth of food. Now less than a year since having it repaired, it started making a loud noise. And then I noticed after being gone to work all day that the freezer had quit working and all my meat was defrosted. I had to throw away another $200 of food lost. Samsung is no help at all. I called and of course, they said I would have to pay again to have it serviced. This is a load of crap. They dont stand behind their products. Im a single mom and when I bought this $1,100 refrigerator, I thought it would last me at least 10+ years as my other refrigerators all have. I will never buy Samsung products again and hope I can get the word out about their products. They are junk. When I just had this refrigerator serviced less than a year ago, it has always made weird noises and I knew that wasnt supposed to be that loud.

I purchased a new Samsung refrigerator from Lowes about a year ago. The paint on the handles are coming off where you grab to open the doors. Lowes was of no help. What are my options?

The fridge would not cool! Service from Sears said they do not service, that is where I bought it! Call another service company, will be 8 weeks to get parts! This is 2 years old! Never buy!

We bought a DD68-00143A_MES about 6 months ago. Since day one we noticed that it simply did not work as well as our old one (was not a Samsung) we had for over 10 years. At first I thought we were just not loading the dishes correctly because they were not clean. So for several weeks we tried to move dishes all over the place and nothing helped. Then we thought maybe it was the dishwasher detergent (even though we had used it for years with no problems, I thought maybe they changed the formula without us knowing it) so we tried all kinds of detergents and nothing helped! So as many of you that have complaints about the washer being the worst ever, I tend to agree. Other things we have noticed is there is this smell that comes from it. At first I thought it was our hard water (we are on rural water) but then I read some other peoples comments and see its not only us that noticed it. We have also noticed that many dishes are stained with something and we cannot remove the stain no matter how we try! Another thing is that I do not think the person that designed (its a laugh to even think someone would really use the word designed) the racks to hold the dishes has ever washed a dish in their life! NOTHING FITS! Its a chore to try and find places to put the dishes to wash them. One last thing. As like most of you we have come to the same conclusion that we will never buy Samsung again! I am however a little different than most of you. I own a lot of rental properties, and I bet you can guess the type of dishwasher that will NEVER BE PUT IN MY HOUSE OR MY RENTAL PROPERTIES! EVER!

Water in crisper bins, ice underneath the bins, freezer compartment wont defrost, must do it manually every 6 weeks.

Model 9187, Samsung Microwave SE code - On 6/19/13, I found several complaints and videos of how to fix the SE code on-line. I dreaded a fight, but finally called Samsung on 6/11 and talked with Amanda who could not have been nicer. She acknowledged the issue, said theyd fix it, no charge (my micro was purchased 3/21/11 - no extended warranty) and told me someone from Quality Appliance in Houston would call. Audra from Quality called a couple of hours later, again, very pleasant and professional. They followed up, gave me an ETA and Michael came a little while ago and replaced the touch panel. Its all fine now. I really like my microwave and had missed it. The entire experience was most impressive. Gee, I love dealing with actual human beings rather than machines and even better, folks who speak English. Thanks, Samsung and Quality!

I purchased the Samsung SMH9187ST microwave in May 2011 and installed it in July 2011. The unit failed on September 1, 2012! I barely used it, too. There was no SE error code as Ive been hearing or beeping, just a blank display and no response. I unplugged the unit for about an hour and replugged it - no luck. I left it unplugged for 2 days and then it worked again for about a week and today the unit is again completely unresponsive, even after trying to plug it back in after 2 days of being unplugged. Im in for a class action suit. The company has ripped a lot of people off and should have a complete recall on these units. My biggest beef is that this unit was a pain to install and now Im looking at dismantling and reinstalling another unit. Im not so upset about the loss of $245 I paid for it but rather all of my time and frustration. Im done with Samsung.

RF267ABRS - Problems from the get-go. Ice in fridge under slide-out drawer, ice maker with loud periodic click, water on floor (and we have hardwood floors!), fridge and freezer not keeping safe temperatures. We replaced the seals with supposed Samsung seals at a cost of nearly $400. Did not fix the issue. Now causing marital issue coz I dont want a fride that doesnt keep foods at a safe temperature! If there is a class action suit, Ive not been notified. We bought this 7 or 8 years ago, has never worked right and still people with more recent purchases are having the same problems!!! Wow. Shame on Samsung.

I have seen many people comment on the spot weld that holds the seal to the waterwall dishwasher. The weld didnt even hold for 10 months before it broke. They sent someone out and they said we caused physical damage to the dishwasher. I have spent hours on the phone and they just mess with you by saying they will send a second opinion and then they wont actually do it. Very dishonest company! Bunch of scam artists. Dont buy Samsung products. They will break if they are dishwashers or explode if theyre phones and they wont take responsibility.

Second time I have had a problem with the microwave. Fan runs non-stop and will not heat anything. Samsung will not do anything. They only offered a protection plan that costs more than the microwave did new. I purchased an entire suite of Samsung appliances when I moved into my new home. Have had problems with all four of them. I will never buy another Samsung product again. I work in a Day Spa that has over 300 clients through it in a week and I will make sure everyone knows about the issues I have had with Samsung products. I have a daughter that is an Interior Designer and she will never recommend the products again. My other daughter is a Realtor and she will be informing all her clients of my problems. My new mission in life is to make sure everyone know what poor quality Samsung has in service and products. If you read this PLEASE do not make my mistake. I took the extended warranty on the big four door fridge. The ice maker freezes up every two months even with biweekly cleaning. Takes the company at least three (3) weeks to get here to repair it. The only answer is to not buy this product. Friends dont let friends buy Samsung. Dont buy Samsung!!!

Model M/C FTQ353IWUX/XAA Caught on fire all by itself. We heard a loud pop (like a lightbulb breaking). My wife went into the kitchen and found flames coming from behind the clock. Stove was not in use and thankfully we were home when this happened or we may of lost our home. Called Samsung and after almost 2hrs on the phone we were met with your stove is out of warranty, we will pay for the technician but we would have to pay for the parts. The stove is a total loss. Other than smoke damage to our wall and microwave above it, we are ok. No more Samsung for us.

Had a Maytag before this. It broke down in a much shorter amount of time than I thought it should. I then got the Samsung, and have not had any problems with it. It has all of the settings I need and so far I am satisfied.

Had the Samsung refrigerator a little over a month and the ice maker stopped working. Called customer service who ran me through 15 minutes of tests then said a technician would call within 48 hours to come out and repair the fridge. Two days later after not getting a call, I called Samsung again and was informed that the last person I talked to must have forgot to assign a technician. I was then instructed to run through the same 15 minutes of tests and told (once again) a technician would call within 48 hours. The next day a Samsung representative called and while I assumed he was the technician calling to set up an appointment, he told me that no, he was in the product dept and was just calling to see if my ice maker was still broken. The only purpose for his call was to inform me that it would be ANOTHER 48 hours for a technician to call me.When I asked if the technician would call over the weekend, he responded that some work weekends, some dont. I asked to speak to his manager and he told me his manager was unavailable. Three days later and seven days after my initial call a local technician finally called me. He instructed me to push buttons on my freezer that I did not have and besides the fact that he sounded 12, he was completely confused as to which model I had and told me an engineer would call me back. When I asked how long that would take he said he didnt know, the engineer was in the field. As of the time of this review my freezer is still broken, there is no set time for the technician to come out and I have wasted my time on the phone with this horrible, incompetent company. I will NEVER buy another Samsung product again and can honestly say this is one of the WORST companies I have ever dealt with.

Bought Samsung French Door refrigerator about 3 yrs. ago. Ice maker started freezing up and stops making ice unless you pull the bin out and chop ice off the ice maker. Ice cubes freeze at top of ice maker. Leaks water. Had it replaced with a new ice maker, 5 months ago and it does the same thing. Appliance repair said its a typical problem with Samsung and cant guarantee it will fix it to replace it. Spent $300 to replace and it still does the same thing.

I bought a Samsung range (model # FE R300SXIX AA) a little over 3 years ago. During the Easter weekend of 2018, I tried to bake a cake. The cake did not get done. The oven did not reach the correct temperature. I called Samsung and a technician was sent to my home within a few days. He could not find anything wrong with the oven. The visit cost $125. I tried to bake something else and it did not get done. I called Samsung again and another technician came to my home. He stated the oven temperature was 100 degrees off the target temperature. He replaced a part and tried the temperature reading again. The temperature was still off the target. The technician said the oven needed a part he did not have with him. Another appointment was made for him to return with the other part. The technician returned several days later with the other part. He replaced the part and said try the oven again because he thought it was repaired. This cost was another $175. After the technician left, I tried baking something again but it did not get done. I called Samsung again and the representative said there was nothing they could do because the warranty had expired. In order to get a partial refund for the range, the technician would have to state the oven was unfixable. I called the technicians office to make an appointment. An appointment was made for him to return a few days later. The technician called my home and stated to my husband he does not know the cause of the problem with the oven but he could return and try several things to repair it. Each thing he tried could cost up to $500 or more. Whats the use of a repair service when they are working in the blind and costing you a lot of money trying different things. I will never buy another Samsung electric range again. The Service and reliability are very unsatisfactory.

We had the absolute worst experience with Samsung. We called because our freezer was 2.5 years old and both ice makers broken in addition to the freezer. Our freezer wasnt staying at the correct temperature. I called to see what, if anything they can do. They advised me that there is no warranty. I requested the information for an authorized Samsung repairer (they did not offer). I was told that I would need to call and set up the appointment since I was no longer under warranty. I expressed how disappointed I was that our refrigerator was broken and was under 3 years old. He continued to reminded me there is no warranty so that was the end of that. I then called the number provided by the Samsung representative and did not speak with anyone. I chatted with a representative over the internet and explained that I could not get in contact with them and explained that I am loyal customer of Samsung for over 10 years and am in need of assistance. He could not do anything other than tell me that my warranty has expired and that I should call the number provided. I called a total of 4 times and left 2 voice messages. I then contacted via chat to beg for help and he then provided a number to Samsung Emergency Help. However at this exact time my husband was at the house with an unauthorized repair company because we have now been 4 days without a refrigerator and have a house of 6 to provide for. The emergency repair representative said that they cannot help because an unauthorized has touched our appliance.The unauthorized repair man confirmed we had a freon leak which was the reason our temperature was not right in both the refrigerator and freezer compartments in addition to having broken ice makers. The Freon had a 5 year warranty and when a supervisor called me back she said I should have looked at the manual and that that was my responsibility. I reminded her that I told the rep I spoke with everything and I am not too savvy when it comes to diagnosing issues with my refrigerator so I did not know it was the freon, I clearly communicated that the freezer and refrigerator temps where not right and the original rep I communicated that too agreed but still told me I have no warranty so I believed I had no warranty.I was repeatedly blamed for not arguing with the rep about the freon and warranty issue. They blamed me for getting a unauthorized repair man, They said I should have kept calling them when I got no response from their authorized repair facility. The chat rep disconnected/hung up on me (still had questions), when I asked to speak with the supervisor - she stated, You actually spoke with my supervisor already, and went on to explain that her supervisor passed it to her to handle when I requested a supervisor and that I could not speak to anyone else. The supervisor blamed me for not setting an appointment up through them (even after I told her I was clearly told that I have to do it). I did not raise my voice nor did I at anytime use vulgarities or insult anyone that I spoke with.I reminded them that I was a loyal customer with over 14 Samsung products that includes appliances, phones, media equipment, and tables and it meant nothing. I suggested they at least give me a coupon to purchase something else and all was denied. I cannot and will not patronize a company that has such bad service. I talked to Samsung 3 times by phone when I called, 2 time when a supervisor called me, and 2 times by chat and I did not have an acceptable experience. I feel as if the product was defective if everything broke within a week of each other and it was only 2.5 years old. Terrible Service, no I am purchasing a new refrigerator and will not consider a Samsung product again.

I purchased a Samsung French Door Refrigerator in September of 2009. Since then, I have found puddles of water below the vegetable drawer large enough to soak up with a large bath towel. The temperature sensor went 6 months later so it became warm inside the fridge, and my food rotted. The defrost sensor also went at the same time so a huge chunk of ice formed on the back panel clogging everything. I had to pay $298 out of my own pocket to fix these issues on a new fridge and guess what, it still leaks water all over my beautiful hardwood floors!The worst part is the customer service at Samsung. I was on hold endless times forever. I was promised a call back from a supervisor within 48 hours which never happened. When I called back after 3 days and demanded to speak with a supervisor, after reporting Samsung to the BBB, I was told that I can continue to fix the refrigerator at my own expense because it is out of warranty! The man on the phone was very short with me and rude and dismissive because the fridge was 3 years old! As if a three year old appliance has a right to be breaking down constantly! I asked for a refund of the $1,400 I paid or for a new refrigerator, and he all but laughed at me. I will never buy another Samsung product again!

Updated on 05/05/2020: Sumsung does not stand by their appliances. Two weeks ago, my Samsung microwave - 4-1/2 yrs.old - turned itself on. Didnt hear it running until the fan came on. By that time, it had melted a splatter cover to the turntable. We had to unplug it to get it to stop. The unit was red hot. If we werent home, there could have been a serious fire. Samsungs response - a free service call to diagnose the problem. We would have to pay for the part ($121) plus labor. They assume no responsibility for a potentially dangerous situation. Weve already replaced the Samsung French door refrigerator because of a defective ice maker that would cost $500+ to repair (there is a class action lawsuit concerning this) as well as a potential $300 fan repair. We have had to replace the control panel on the Samsung range 5 months ago. All the Samsung appliances were bought new and delivered Jan. 29, 2015. My advice to anyone considering Samsung appliances - find another brand. Regardless of what Consumer Reports says (which we consulted before making the purchase), buy ANYTHING but Samsung. Thanks for letting me vent.Original Review: We have a Samsung microwave purchased on 2014. Today, the microwave evidently turned itself on without the fan. By the time the fan turned on and I heard it running, it had melted a plastic splatter cover to the turntable. We were unable to turn it off and had to go to the breaker to shut it off. If we werent home at the time, there could have been a fire in our kitchen. This is a very dangerous situation. This is the second Samsung appliance causing issues. We just replaced a Samsung refrigerator also purchased in 2014 that had weekly ice maker jams (we understand there is a class action suit against Samsung for this issue). All I can say is it is very fortunate we were home when the microwave malfunctioned. I intend to replace the microwave and report this issue directly to Samsung. Im sure there is no recourse except to repair or replace the unit. At this point, I have lost all faith in any Samsung appliance and will never purchase this brand again.

While baking Christmas cookies a buzz, pop, smoke, then fire broke out of the top rear behind the clock and program panel. Put it out with a fire extinguisher. Scorched the wall behind stove. The circuit board and connectors burned up. Luckily we were close by. Stove is completely inoperative and only four years old. Second Samsung appliance that failed in just a few years and had to be replaced. Fridge had to be replaced due to continued failure and expensive repair. I will never purchase Samsung products. Dangerous and fire hazards when it comes to electrical parts.

Bought samsung dishwasher 10 months ago and the front door got discoloured. When called customer service they said its outside of the guarantee and that its cosmetic damage? I dont use this machine daily. Its only 1 person using it so I dont misuse it. I will never buy any products from them and will inform all my family and friends not to. Also dishes after washing are not clean as. The previous 2 people said, poor quality, never again from samsung!

Washer machine and refrigerator. After six months I bought these appliances, they both started leaking. The fridge is not operating good. It is leaking and I cant use the ice or water or it will leak more and the fridge will stop working! I had these appliances for two years.

Like everyone else, I have a Samsung microwave that is less than 2 years old and having a keypad problem. It starts up on its own, runs the Baked Potato program and eventually stops with the code -SE- displayed. I need to unplug the unit, let it sit for awhile, and then plug it back in to get it working again. I agree that Samsung needs to do something about this. The problem is too widespread. I wont be buying any Samsung items until they convince me that they can make good on fixing their problems.

We purchased a set of Samsung kitchen appliances. Unfortunately, we purchased these before we moved into our home and shortly after we began to use the appliances, the warranty on some of the appliances had expired. Fortunately, the microwave had a longer warranty and we were able to have that fixed without charge. The dishwasher on the other hand had been one issue after another. We have had to make 3 service calls at our expense and the problem is not yet fixed. We have already spent enough to have purchased another dishwasher - and all we have to show is a broken dishwasher that can not wash a load of dishes. Very disappointed with this dishwasher and after reading the reviews of water soaked floors, I am afraid to risk having it looked at for the 4th repair... Probably better off to just purchase a new dishwasher, but what a waste of money this has been.

My Samsung RFG298HD refrigerator is about 5 years old. Earlier this year the icemaker stopped working... Got that problem fixed. Shortly after that, water began pooling in the Cool Select Pantry Drawer and now the drawer seems to be frozen in place and will not open at all. After some internet research Ive learned this a fairly common problem with Samsung refrigerators and apparently Samsung has chosen not to address the problem. This was a very expensive refrigerator and Im not happy with the product and WILL NOT buy another Samsung appliance. My last refrigerator was a Kenmore. We had for over 20 years which was still working perfectly when we replaced it with the Samsung junk.

The worst thing I have purchased. Call Samsung two weeks ago and still no help. Now my freezer stop working. Never will I purchase anything that have Samsung on it. Model number rf197cpn French door 4yrs old. Please do not buy this refrigerator!!

Similar to what has been stated, our brand new ME21H706MQS Microwave unit caught fire after the 4th use. We are engineers so we caught it, put out the fire and unplugged it. We called Samsung the next day and they told us that we needed a receipt to get reimbursed. Brand new home, just built, so we had to ask builder for info. Turns out he purchased it at Home Depot who does not participate in the Samsung replacement program. They will reimburse the cost of the unit and no more; no removal or installation fee unless we have proof we paid to get it installed. So now my builder needs to invoice himself for the installation so I can get someone to remove it and install an over the range hood in its place. Even GE microwaves have reported fires and failures. Will not replace the unit and will reheat food the old fashion way instead.

I have never written a online review before, but feel compelled to warn consumers regarding Samsung products. I purchased a Samsung, over the range Microwave from Home Depot (Model #SMH181613) in December 2013. The microwave stopped working in March just three months after the warranty expired. While I did not expect the microwave to last forever, 15 months is a short life for any appliance. This would not be so bad if I had not also purchased a washer and dryer made by Samsung. The washer does not get clothes clean no matter how few clothes you put in the washer or how carefully you follow the instruction for washing. My family take their clothes to the Laundromat!

Updated on 09/27/2019: 4 Broken Ice Makers in 7 years. I have a side-by-side RSG307AARS Samsung refrigerator with 29.6 cu. ft. I purchased in July 2012. The ice maker has broken 4 times. The sensor that controls the paddle arm that ejects the ice cubes has failed each time. The first time it broke, Samsung paid as it was still under warranty. The second time being out of warranty, I paid $400, including parts and labor to replace. The third time I paid for labor only. This latest time Samsung says I have to pay all. Ive contacted their CEO through Email and phone to make them realize that the ice maker and subsequent ice makers have a defective sensor and like an automobile should be recalled and repaired at their expense with a sensor that wont break every year and a half. They refuse. I will never buy a Samsung product again; from what Ive read on the Internet, their refrigerators are the worst. Should have done my homework better 7 years ago. Let that be a warning. I have finally decided to junk it and Wednesday went to Lowes and bought a Whirlpool on sale with an extended 5 year warranty. And, if I never use the warranty, I get money refunded. Whats the chance of that?Original Review: Purchased refrigerator (RSG307AARS) Jul. 2012. Ice maker stopped making ice Oct. 2012. Repairman had to replace the ice maker and 2 circuit boards; this repair was warranted. Per repairman, this was a known issue with Samsung. Feb. 2015 ice maker stopped making ice again; the lever under the ice maker cover thats supposed to come down after each round of ice cubes are dumped into the bucket and sense if more ice should be made stopped working. Repairman determines the ice maker needs to be replaced again. The gears for the same lever are broken. Called Samsung, even talked to a supervisor (maybe). Samsungs bottom line - its out of warranty so they wont do anything to keep me as a future customer. My bottom line - I wont buy another Samsung product.

We bought a Samsung suite of appliances: stove, microwave, refrigerator, and dishwasher. Within the first week or so, there was a burn mark on the door frame on the microwave. We tried to clean it, but it was definitely a burn mark. After a day or so, we noticed the mark getting larger, so we called Lowes, who directed us to Samsung. Samsung took about two weeks, and after many emails and photos sent in to them, they finally sent out a repair tech to look at the issue. The tech also took photos, and stated that the door frame was out of alignment and not flush, and that he could only see this mark growing. He advised not to use the microwave due to stray waves escaping, which were causing the burning on the door frame.We then had to contact customer service repeatedly to obtain a replacement product. Many more calls to coordinate with Lowes, and finally, we went to pick up our unit and found out that what Samsung told us and what Lowes wanted were two different things. Samsung did not send in the right paperwork, so Lowes would not release the replacement unit to us even though we had uninstalled the first one and brought it with us to the Lowes store. Back into the car it went, and more calls and emails.During this series of emails, the Samsung customer service person offered to pay us up to $150 for installation and re-installation of the unit. We followed her directions, and we went to pick up the replacement unit again from Lowes. This time, the exchange went fine. We mailed in the invoices for the uninstall and the re-install, as per instructions. Then the waiting and the follow-up emails started. No reply from any of them. We sent in regular emails over a long period of time. I like the Samsung refrigerator. They can keep the dishwasher, and the stove is just okay. The microwave seems fine now. After this entire experience, I would not recommend any Samsung products to anyone we know, unless they can service them themselves.