Purchased in 2009 from Lowes. Was instructed to call Samsung due to out of warranty status. Was informed by Samsung that my complaints were mine and it was not Samsungs issue but was cosmetic and I would have to take care of it myself. She stated that there had been no other complaints such as this and passed me on to Quality Control who also told me that there was nothing like this on any of their refrigerators. Today I spoke with the main office of Lowes and apparently there is nothing that can be done for this except to replace the doors and drawer or pull them off and have someone sand them down and repaint. My concern is this... WHY is there RUST under the white paint??? I do not have any leaks, I do not use any cleaners except for a damp cloth and there has been nothing hit any of the edges to create cracks. I started with one small area 3-4 weeks ago and now it is across the bottom of the left door, all the way across the top edge of the freezer drawer and one small area that has just popped up on the bottom of the drawer. This is only 6 years old!!!

Our Samsung microwave keypad is no longer responsive after getting the SE error message on the keypad. The first time, resetting the power worked but nothing this time. The microwave warranty just expired. I had problems with my Samsung TV, but it was repaired under warranty (after a lot of hassle). Our Samsung induction stove continues to give us problems with error messages. Never again will we buy anything from Samsung.

1 - Found it was not functional upon installation (2days after shipped from Samsung.com). Cuts off and clock resets. 2 - Were told we’d get a cb 24-48h with repair appt ,,, and no callback. 3 - Was away but called 6 days later because of no cb,,, given ticke t#. 4 - Repair showed up 2 days later and no Eval done because unit wasn’t uninstalled (no one said to uninstall it). Given appt for another week.5 - Repair came out a week later and said product had damaged frame inside unit causing fan to hit some other machinery inside,,, Needed to refund/replace. 6 - Called 24h later and was adv tooo late to refund or replace,,, that WE waited too long to do that. Referred to Warranty services in TX. 7 - Tyrone/warranty dept states Repair’s documentation isn’t clear about who or what damaged the unit….warranty voided. We are the not so proud owners of a brand new broken microwave and I felt compelled to warn others. 494 bucks is 494 bucks and the fact is we paid them for a broken product and they didn’t make it right. That’s completely unethical. Shame on Samsung. Shame.

The worst fridge imaginable! Avoid purchasing a Samsung fridge with exterior ice & water dispenser. We have the French door version (not our first weve had LG in the past) and since Day 1 it has caused us grief and damaged our hardwood floors. The water dispenser nozzle is bent towards the fridge instead of straight down (default setting apparently according to Samsung), and dispenses water with such force that no matter what you do, you end up with water shooting back at you and ultimately onto the floor. Similar problems with the ice dispenser. Although it is always on CUBE setting, shards of ice always spill forth in all directions, ultimately ending up on the floor.We have had to place a tea towel beside the fridge to wipe up the floors EACH TIME we use either ice or water dispenser. Both water and ice dispensers have damaged our hardwood floors over time, and we have had this fridge for only 7 months! Calling Samsung warranty and repair is a nightmare too; disorganized group of customer service representatives who patch you through to another department, ultimately making you repeat the reason why you are calling in the first place. (Why Samsung doesnt have a customer complaint database accessible to all customer service reps is shocking to me.)Ultimately through Samsung we had a visit from a Samsung Certified Repair technician who fiddled around with a couple things and attempted to convince us all was good. We still have the same problems. I am going to work on returning this fridge. How anyone can purchase an appliance that damages your house AND requires you to do extra work is beyond comprehension. We purchased the fridge at Sears Canada and I will be fighting tooth and nail to exchange this for an LG.

We bought this DMT800RHW unit because we were satisfied with their refrigerator. This is a top of the line unit. Too bad we didnt see all these negative reviews. From the start, we had problems. First, a small plastic wheel on the bottom rack was missing when it arrived. I called to ask them to just send a wheel I could snap on in 10 seconds... Nope. They had to send out a technician. Then those wheels were rubbing on the lower right side of the door gasket, and eventually dislodge the stainless steel grip in that area that went around the whole door to hold the rubber gasket. It was tack welded on, so they said the dishwasher was a loss. They would not repair it. They decided to refund out money, but not installation, which was the good news and policy by Samsung. To do that, I had to rip off the identity label, cut the power cord off and take a picture of all that to send into Samsung. This was not too easy to do, but we are fairly assertive with Samsung. Since Im handy with mechanical and electrical systems, I put it back together. I also screwed in the stainless steel gasket holder and had a new dishwasher for free.... or so I thought. A couple months later, I started getting error codes 0E and 9E which mean low water level and high water level. When this happens, the cycle just stops. This increased in frequency over a year. Unplugging the unit then plugging it back in would seem to fix it for a while. At this point, the unit constantly gives these errors and seems useless. When it is turned on, the unit will fill with water and empty itself about three or four times without actually starting to spray water inside - like it is in some self-cleaning cycle. Then one of these error codes comes up, but the water is not low or too high.The design of the bottom of the dishwasher is really very simple and easy to take apart (Phillips screwdriver tip only), so I did that and cleaned it out thoroughly in first attempt. There seemed to be some debris blocking one channel. After this attempt, the same thing happens... three or four fill/empty cycles then one of the two error codes. I would like to take it apart further, but am not sure what to do as it may be a sensor or circuit board error. On other matters, I have noticed how the internal plastic parts seem to be deteriorating from the dishwashing process.From all these posts in this forum, clearly Samsung has engineered a unit that is defective in so many ways. I am disgusted by Samsung as well, but at least I didnt have to pay for my dishwasher!

Water leak under drawers, water frozen, needed new part for that. Water freezing again - needed another new part. Needed longer part to help prevent leak. Needed temperature control. Now knocking when ice tries to dump. Sounds like the gears are frozen and/or teeth banging when it tries to dump. Thankfully I bought a warranty (which I never do as a rule). It runs out in a couple of months - fridge is about 4 years old now. Calling yet again for a repairman to come out. Bet when the new part is put on the compressor will go - after the warranty expires.

Purchased Family Hub refrigerator and had installed last Friday. On Wednesday the calendar would not sync with Google. I called Samsung and was told that with the new update the Calendar, White Board and Memo apps are being discontinued. I purchased this refrigerator with the Family Hub for the calendar so I could keep track of my familys appointments and see them at a glance. Nowhere on the web did it mention the calendar was being discontinued. The Family Hub feature cost me $500 over the same refrigerator w/o the family hub. Samsung knew they were working on removing these apps yet did not (as far as I can tell) let anyone know. The customer service gentleman that I worked with said that the businesses that sold these hadnt been told. Feel this was a total waste of my money as I didnt really need to get a new one, but wanted the convenience of the Family Hub calendar and since I gave away my standalone refrigerator and standalone freezer I cant really send this one back.

Icemaker not working again. Every three weeks I have to manually defrost icemaker with hairdryer. My first call under warranty they came out replace the icemaker. Did good for eight weeks and started all over again and I am being told even under warranty they do the repair the first time free. After that there’s a charge. Please never buy another refrigerator from Samsung.

I have a model RB195BSSB/XAA, serial # **, date of manufacture January 2006. As you read on, you’ll realize problems with Samsung refrigerators do not necessarily depends on their age or on the model. Issues with ice build up both in the refrigerator compartment and in the freezer started almost two years ago, presumably in the spring of 2017 if not sooner. First intervention by a local technician took place in July of 2017. They replaced the drains (after a complete defrost). The problem gradually came back in the matter of few months, and between January and May of this year technicians from another service firm came for a total of five times. They replaced the motherboard, the outside display, the temperature sensor, and cleaned the rear drains one more time. Although ice would not form any longer in the freezer compartment, it started building up again behind the back panel, causing it to bulge (to the point I had to remove one shelf from the door, or it couldn’t close), and under the vegetable/crispers drawer, requiring frequent manual removal. This would happen even after disconnecting completely the water line to the ice maker (which had stopped working). In addition, the lower compartments of the refrigerator would cool too much, slightly below 30 F (around -1 to -2 °C), causing produce to freeze, despite setting the outside display at 40. The freezer temperature is also too low, despite setting it at 4. This after squandering a total of roughly $1,200 for the multiple visits or the various repairmen. Both technicians have given up attempting any further repairs, and they also notified me that their firms have stopped servicing Samsung refrigerators because of unresolvable issues like these. When I recently called the Samsung customer service, at first I was put on the line with a clueless representative; upon insisting to talk with a supervisor, I was referred to a service company, A&E Factory Service, that has abysmal customer ratings on online reviews (I decided not even calling them). Needless to say, I’m mad for having wasted so much money trying to resolve a problem that no one seems to know anything about. Had I known, I would have replaced the refrigerator right away.

We bought this microwave (SMH9151STE) in December 2010. Today (January 2013), 25 months into ownership, it just died. It powered off when I hit the Start button and no longer works. I told the Samsung rep that there seems to be a lot of complaints regarding this microwave online and that they should stand behind their products. They told me, Sorry, its only a 1-year warranty. What a waste of $175! I refuse to spend $150 to get it repaired. Id rather go spend $300 for a highly rated Maytag microwave.

It Works great and it heats up very fast and it looks nice. Good quality for the price. The self cleaning does a great job. Better than any stove that I ever had before. I looked at many brands before I purchased this one and I know I made the best choice. Now I love it and very glad I bought it.

Dont buy a Samsung Refrigerator!!! Our Samsung has been the worst of worst. Two months after we bought a $3000.00 one the whole electric panel went out. Everything thawed out. They kept playing games about paying for the lost food. They never did reimburse us. Ours broke down 4 times in 2 years. We also had to replace both of the ice makers. One of them 3 times because the water leaks underneath it and freezes the mechanism that turns the ice out. Then when you try to get ice from the dispenser it cracks the ice maker and it has to be replaced. The water also leaks down in the inside of the refrigerator and runs under the storage bins and then on the floor when you open up the fridge. After replacing it 3 times we just dont use it.Samsung does not stand behind their products. Even though our fridge was without doubt a lemon they never replaced it. They play constant games of lost paperwork and unbelievable stalls until you just give up and pay to have it fixed yourself. The problem is they can stall forever but you cant go without a fridge. My daughter bought the same model as ours and she has had a lot of the same problems. They never fixed hers either. Never will I buy a Samsung product again!!!

Machine has never cleaned dishes from day one and now it needs 600.00 worth of repairs. A fault code 7E keeps being logged and that will take a drive motor and circuit board replacement. Had service tech out twice while still under warranty for inability to wash dishes properly and they could never find a problem. Now the warranty is expired. It logs this water reflector problem and the parts are covered under warranty, but will cost me 250.00 labor to fix this piece of junk. I should have bought the Bosch instead. Very disappointed in performance of product purchased from what I thought was a reputable company. Ill never buy Samsung anything again.

My Samsung Microwave was getting old and stopped working. It just wouldnt start up. A few hours later I heard an explosion in the kitchen. It was on fire. I could not extinguish it until I thought to unplug it and pour water on top of the flames through the ventilation grates on the top. The cabinet above the microwave had just started to burn so Im sure that there would have been a serious fire had I not been at home. Later I read about popping noises being a warning sign that something is wrong and I did hear a few pops before it stopped working. Please unplug your microwave if you hear popping and call the company or a repairman. I wish I had known that the popping is a sign that my microwave was in serious trouble. I had never heard about the dangers of a microwave that had stopped working. Register your microwave so that you will be informed of problems with the model you buy.

The Samsung dishwasher is quiet, large, and does a great job cleaning dishes. As an added bonus, it has an appealing outer appearance. It uses less water than older generation dishwashers and it uses less electricity.

4 door Samsung Refrigerator Samsung RF23J9011 - Bought this fridge in July 2016 brand new from HH Gregg. A year and half later (Dec. 2017) the refrigerator portion of the fridge stopped working. It was 2 weeks before someone could come look at it. Samsung used a company called MetroTech. I had to pay 90.00 for an assessment and wait another 2 weeks for a part. The problem was with the seal which was covered under warranty as a defect. 2 weeks turned into 3 and the part was installed but it did not fix the problem. So Metrotech advised Samsung to replace the unit which they refused until Metrotech put in another part. Another 2 weeks of waiting and Metrotech put in the part. Upon doing so the inside panel of the fridge was damaged. Plus this did not fix the problem. The 4th time Samsung sent Metrotech out, Metrotech advised Samsung to replace the unit. A unit Exchange process was put in. When I called Samsung they told me they needed a certificate of ownership. I do not have this as it was still being paid for however, the account was in my deceased spouses name financed through Synchrony bank. HH Greg went out of business. Synchrony bank will not let me pay for the fridge because they filed a claim against the remaining balance in probate - even though I tried to pay for it. Probate will not end until sometime in May. Samsung will not replace the defective fridge without it showing the fridge is paid for. I do not know what to do? I think this is horrible and will never buy another Samsung product. EVER.

We have had our Samsung Microwave a little over three years, Model No. SMH9187ST. I noticed it had been getting considerably louder the last six months. It is used by two seniors so it does not get excessive use. The nearest repair service for us was 40 miles from our house. They would come to our home to diagnose the problem for $70. We could take it to their service store, and they would charge us $35 to diagnose problem. We were already quite sure it was the magnetron. The manual said it had a 10 year warranty. When taking down our microwave, we found that it had a broken grill. We had never had it apart so we assumed that is how we received it. The fee to repair our microwave was $175.99 (with the part under warranty). We paid in the $300 range for this microwave. The Samsung salesman did not advise us that we were buying a disposable appliance. A bit concerning for us, as at the time we purchased the microwave, we bought the rest of the kitchen appliances... all Samsung.

The size is bit small otherwise it is a great refrigerator. The counter depth ones are little problematic, I used to have Whirlpool and it was awesome as it has all the requirements and looks also great.

I chose to upgrade my kitchen, new cabinets, flooring, ceiling, walls and appliances. Now, my old refrigerator was about 10 years old and I never had one issue with it, I just wanted everything to be stainless steel. I happened to go with the Samsung French door refrigerator because I liked the way it looked and that it was big enough to store a lot of food in the refrigerator, as well as the freezer. If I would have known that I would have half the issues I have with it, I would have never of purchased it. Why would I want to buy it if every other month, it has to be defrosted so much so that I have to store my food at someone elses house because the whole refrigerator/freezer/icemaker shuts down and takes 24 hours to get back to the right temperature. I have been a homeowner for over 18 years and I have never been more disappointed in an appliance as I am with this refrigerator. I paid over 2,000.00 for it and I am so ready to put it out as junk!!!!

We ordered the Samsung microwave when we built our home. Money was tight so we found one of the least expensive microwaves. We have now been in our home 15 years and the Samsung is still working well, however, not as well as it did when it was new. I have noticed that I have to add time to heat. But for the price and look, when it does finally go out, I will look at purchasing another Samsung.

I have been searching the net reading all the negative things said about my less than a year old fridge. Mine also freezes inside the back panel, makes so much noise I cant watch TV. So, once again in less than a week I have to defrost it. I wish I had seen these reviews first. I have a Samsung TV, fridge, dishwasher, gas range and microwave. None of them have been what I expected or hoped for. Glad I bought a GE washer and dryer!

Samsung fridge leaks water inside freezer, so there’s always a layer of ice under the crisper. Known problem, hundreds of reviews, but Samsung will do nothing to resolve. Additionally, Samsung changed the design of their fridge water filters. Faulty design, they don’t fit - see hundreds of reviews. Transferred numerous times, dropped call, and foreign reps that barely speak English. Samsung refuses to accept a return because it has been more than 14 days of receipt of the defective filters. Really? Like I’m going to remove a good water filter from my fridge to check if the new one will fit? We will never buy another Samsung product.

We have a 2019 convection model that wasnt working when we bought our home. 2 of the 4 burners only worked on High, so we could not adjust them. BTW - owners selling homes are supposed to sign a form claiming that everything works to their knowledge. These owners lied because not only did the Samsung oven not work properly but the Samsung refrigerator ice maker did not work either. We had to pay $100 with the home warranty to get someone to fix both. About a year later, a burner literally blows up! My wife had something on low simmering on one burner with a cover sitting on the other burners that were off. That cover had a glass center that blew up along with the glass that covered the burners. Fortunately, the glass didnt hit my wife or 7 y/o son who were right next to it.I took photos and sent them to Samsung and they sent someone over to review whether it was really what we said, or an impact cause. Guess what? The dude said it was caused by impact and that it would cost us hundreds to fix. No joke! He even said it would cost us $100 for the visit. I told him to get out of my house and good luck getting your $100 from Samsung.

This the 4th microwave I have had since 10/08. The first 2 were GE and needed repairs in less than a year. The Samsung I purchased for the 3rd oven lasted a number of years and I recently purchased another Samsung which was identical to the discontinued model, except it was no longer 1100 watts and some of the buttons had been moved. This oven is a good size and I like it. Although this is a very good oven, I really wanted one that was 1100 watts. It seems they no longer make wall ovens with wattage higher than a 1000 watts.

DW80H9930US - My Samsung dishwasher was installed on October 25, 2014. The first call for repair was made on December 5th for a persistent water leak from the bottom of the door. The repair was made on Dec. 26th in which the venting system in the door was replaced. The next repair call was made on Dec. 31st for the same water leaking problem. The repair was made on Jan. 9, 2015 in which the venting system gasket was reseated. The next repair call was made Jan. 10th for the same water leaking issue from the bottom of the door. On Jan. 16th, the service man placed an order for a door latch replacement. On February 6th, the door latch mechanism was replaced. Water leaking and the door popping open without error codes mid-cycle continued. The most recent repair took place on March 14th, where the repairman replaced the whole door. No more water leaking has been noticed, however, one month after this repair, the door continues to pop open mid-cycle without any error codes. The time remaining does appear and flashes. I close the door, and it starts up again and with fingers crossed it finishes, but not without multiple door popping open episodes. Ive checked the strainer in the base and its not clogged with food particles. The top rack does roll forward, and Ive seen another posting about it becoming disconnected from the sprayer mounting at the back of the dishwasher wall. Perhaps this is the reason the dishwasher continues to stop mid-cycle without displaying error codes. My anger is with Samsung, not with P.C. Richard & Sons performance. I dont know, but one thing is for sure, when my 5 year warranty has expired (thank God, I had the smarts to purchase one), this dishwasher is going to the curb and I will NEVER buy another Samsung appliance, nor will I recommend their products to anyone!Updated on 09/25/2015: the dishwasher seemed fixed after the whole door replacement back in March 2015, however, it has begun leaking again (mid-August 2015) from the lower left area at the bottom of the door (the same area where it leaked from the start).

French door Samsung that is a piece of junk. Ice maker freezes up, had to use hair dryer to defrost and get it to make ice. Another problem, they say theyve never heard of, water drips from FRONT corner of ice maker dispenser causing paint to chip away from minerals in the water. Have a extended warranty. They tell me the problem is cosmetic. I want to know why the water is leaking from a sealed area which causes the paint to peel off. After paying over 2,000 for a fridge, I expected more. Repairman was here yesterday, still no ice. Have had these problems since early 2017. Bought at Home Depot June 1, 2016. Heard repairman telling someone on the phone he was installing a kit on the icemaker that was a cheap fix to stop it from freezing up. I will never purchase another Samsung anything.

RFG297AA/XAA - My wife purchased this fridge from Lowes 03/09/2009. We had a problem of water pooling and freezing the deli tray to freezer. I finally removed back panel to take a look at frozen coil. There is a drain so I am not sure why water is draining to interior of fridge. After reading comments this is definitely a common problem for Samsung fridges, but when speaking with customer service they do not seem to have any knowledge of problem.

My 2 year old SAMSUNG SMH1816S over the range microwave oven is turning on when we open the door. I am reading all these bad reviews and do not even want to contact the company because I foresee frustrating response from them. I do not know if I should spend my money on repair or buy a new different brand microwave.

Started having problems after before two years. The vet keep freezing and is not keeping the refrigerator cold. They sent supposedly authorize dealers repair person and they couldn’t find a problem. I just found out that it’s the computer or brain. It’s too costly to repair. I will never buy at Samsung Refrigerator again!!

Please research carefully Samsungs refrigerator before you buy. The french model that we got has ice under the drawer and behind the back panel (a year after we bought the fridge). Samsung said it is not a common problem but research the internet and found many Samsung fridge has the same issues. Basically you need to open the back panel and add some sort of heating wire to make sure the little drain hole behind the back panel doesnt clog. We choose to unplug our fridge every 2 weeks and the hassle to remove all our food to our small fridge and freezer until we have money to replace this nice looking and useless fridge. I wont buy Samsung since they wont stand behind the product with design fault.

This is a side by side and seems to function very well. I have space in freezer for most everything I get and the refrigerator side is great in size also. It beeps if you leave door open too long while you are looking. For a side by side it is not too bad looking either. I love the freezer part to get ice and water and crushed ice also.

I have purchased a Samsung refrigerator, model no. RT26GCP50, with invoice no. ** on 22.02.2012 from M/s Sharda Ent. Mansarovar. Please note that since the last three days, I have been facing abnormal noise (short circuit) from back side of the refrigerator. I called several times to M/s Sharda Ent. and toll free number to rectify the problem, but to date, I have not received any response. Kindly look into the matter and send us engineer for the repair of my refrigerator.

I am so upset with SAMSUNG appliances. We purchased a refrigerator Model #RF28HFEDBSR from them in 2014. It worked fine until months ago when we had Samsungs provider One Stop Appliance come and fix it. $330 and a 90 day warranty. At 120 days the same problem occurred so we called the Geek Squad because we purchased it at Best Buy. They came and fixed the exact same problem for another $330. Now we are again about 20 days out of the 90 day warranty and Samsung WONT DO ANYTHING!!Its ridiculous that we have to pay for the same issue to be fixed over and over again. They are supposed to have such good customer service but we are certainly not feeling it. They told me twice they would help but they would charge us AGAIN to fix the same problem for a THIRD time!! Why do they get high ratings??? I dont understand it. STAY AWAY FROM SAMSUNG APPLIANCES!! BAD CUSTOMER SERVICE. Please share! Thanks.

I have an STH9207 Over the Range Microwave. About 4 months ago, it (like many/most other similar models) went completely dead. After a huge amount of bureaucracy, I finally got Samsung to send someone out to look at it. The repairman was very familiar with the problem as he had already replaced MANY transformers in these microwaves previously. A quick look on the internet and it became apparent to me that I was the proud owner of a lemon. Nevertheless, the repair agency replaced the transformer in my microwave. Today, the microwave went dead again. I called Samsung and told them that. Obviously, their fix isnt fixing the units and that I would appreciate a replacement or a refund. The lady told me that they cant do that. Instead, they can only pay to have the unit fixed. Then, she looked at my purchase date and discovered that I was/am ONE week out of warranty. Likewise, she informed me that even though the unit was just repaired for the same problem a few months ago, they have no responsibility to make sure that the repair lasts. Honestly, Im temped to take Samsung to Small Claims Court. Its doubtful that they will send an attorney to represent them, but, even if they do, Ill present a ton of data supporting the fact that their microwaves are defective and that I am not the first one with such a problem. We can only hope that people look at this website before they invest in any Samsung appliance or product.

I am having the same issues that was stated by Sandy. I was and am very disappointed that I feel Samsungs marketing is not telling the truth about this stove. The tech came out today and told me that even though my stove says 350 degrees, it is not because Samsung wanted the energy star rating and that the stove is actually 265 and needs another 15 minutes to be at temperature, even though the stove says 350. He said a lot of companies are doing that now so they can get the rating. The other thing that I am not happy is that the top part of the oven, that says you can bake, you really cannot. It is more of just a broiler. So all my stuff burns, but does not cook in the middle. This is not what I thought I was purchasing.

We purchased a new Samsung range just over 1 year ago. We loved it, easy to use and with the removable tray. It seemed like the perfect oven for our needs. I wish I had seen some of these reviews prior to our purchase. I have an error message E-27. The oven shuts down when this message comes up and it struggles to reach temperature. The manual tells us to throw the breaker or pull the plug to reset the oven. We did this and it worked for almost a week, however the problem is back and from the reviews I fear the worst. I thought this was a good product, but Im now wondering what my fate will be.

Built new home 2010. In April 2014 after four years, dishwasher, a household of only 2, this dishwasher would not go into start mode and lights were flashing. Called Samsung, they advised no problems reported. Not under warranty, nothing they can do. Called for service they indicated it would cost more to repair, buy a new one. 5/30/14 purchased new same model since only model the store offered. In Jan 2015 dishwasher started to experience the same issues as my 4 yr old model. Still under warranty, Samsung repaired. Aug 2015 the dishwasher is again having the exact same issues. Samsung although stated the sensors have 5 yr warranty now they say they dont and will not repair. This dishwasher has a major problem and us the consumer is paying off it. Do not purchase this model.

We purchased a top of the line Samsung refrigerator (RF4289HARS/XAA) in April 2012. It will no longer dispense ice. Cost to replace the entire PCB display is 614.62. That is a ludicrous amount for a part just to fix the ice dispenser. Asked Samsung to pay for part and we would pay for the labor. They refused. Offered nothing. Will not purchase another Samsung product ever.

I bought a refrigerator 5 years ago. After 2 years the ice maker stopped working. 3 weeks ago my freezer stopped working. Now just yesterday my refrigerator stopped working. Samsung wants to send out one of their high technicians for something thats a manufacturer issue. I shouldnt have to pay for that. The fridge cost me thousands of dollars. My mom has a fridge in her garage from the 80s that works like a charm. These products are thrown together and they are more worried about the looks. My refrigerator is all looks and no brain.

I have a Samsung Refrigerator, model number RS265TDRS, shortly before the warranty expired the coils started freezing with ice causing the unit not to cool. Since then, it has happened three more times. Each time, I have paid for services, repair and food replacement. Samsung customer service said there isn’t anything they can do but send another tech at my expense. Spoke to a representative who said Samsung couldn’t do anything for me since my warranty has expired. Since it is the same part that Samsung suffered a lawsuit in 2010, I strongly believe this issue has not been resolved in newer models either. My model was not part of the lawsuit. It’s time for a major recall!

I bought my fridge almost two years ago. And are nightmare start when are two doors fridge start mess it up. We call the support they told I have to call a repairmen. And the repairmen explain the problem is from manufacturer. So he explain the every time my freezer froze we have to unplug and let thaw and plug it again and it works, but we have to do it every two months which is headed we still saving up for another fridge but totally different brand. Now start making so many sound but I still dont know where it comes from exactly. So regret these brand. Should just stick to phones and not for appliances.

I purchased model# SMH1816S a little over two years ago and it just died on me yesterday. Of course, Samsung was no help because the warranty has expired on it. I am very angry and dissatisfied with Samsung products because they have proven to be crap -- and have a comically short shelf life. This breakdown comes only two months on the heels of my Samsung range breaking down and having to be serviced. All of my products were purchased at the same time (microwave, fridge, range) -- now I can look forward to having costly repair bills into the unforeseeable future. Im dreading the inevitable breakdown of my refrigerator soon. As expensive as Samsung appliances are, I just expected for them to last a lot longer before needing servicing -- say maybe 5-10 years. My previous Kenmore products lasted over 10 years without needing repairs. I will definitely not be purchasing anymore Samsung products! And their customer service sucks -- they should honor their products for a lot longer than 1 year. Oh yeah... they offered me a Protection Plus plan for $288 -- I can buy a new microwave for that price!

I purchased Samsung 237 French door ref. The shelves are not spaced properly to accept milk or juice containers - the items must be tipped and forced into the shelf space. The shelves are made of an extremely brittle plastic and are subject to cracking. I have had to replace two-hinged shelves due to shattered plastic hinges even though they were never moved from the horizontal position. The crisper drawer is full width and can only be operated when both refrigerator doors are in full open position. I contacted manufacturer within warranty period and one-hinged shelf was replaced with the caveat that this was a one-time honor of the warranty and it would not be repeated. Now another shelf has multiple breaks in the plastic due to its brittleness, and we have a poor quality appliance that is out of warranty. Do not buy a Samsung refrigerator unless you have a very high tolerance for aggravation.

I have had this Samsung model RF267 Water and Ice maker repaired every year for the past 2 years. It was broken when I got it. When the ice maker work it is very loud. The water bottle has been replaced twice. It leaks water. The appliance company repaired it for me said they get calls every day from consumers about the same problems on the Samsung Refrigerators. I dont know what to do. This is an expensive piece of junk. The refrigerator is only 4 years old.

Purchased a Samsung refrigerator back in June. After 2 failed deliveries with damaged doors, Finally had 3rd fridge delivered on Sept 30th without problems. Called the Samsung company on many occasions regarding the problem. The Samsung company offered me a $150.00 gift card for our troubles. Today called to follow up on the gift card NOTHING!!! They will not honor their promise of the gift card for our troubles. Worse customer service I have ever experienced. The ABSOLUTE WORSE!!! Buyer Beware after purchase they forget about you and anything to do with their product.

Never did a very good job at cleaning the dishes. After 5 years, I kept getting numerous errors and had to restart several times to do a load. The racks are starting to wear out. I will need to replace this soon. I just was expecting more reliability from a Samsung product. This will be the last appliance I purchase from them.

My side-by-side Samsung refrigerator, model RS265TDRS, was purchased in December 2010, so its about 3.5 years old. Very expensive unit. It started making noise sounding like a generator - so loud, I was afraid something was breaking in there. When I opened the refrigerator door it would stop, then start again when the door was closed. We moved the food into another refrigerator and freezer, unplugged this unit, and made arrangements with Samsung for a service call. (That itself was an adventure: Samsung rep never responded to email; the phone number in the refrigerator manual was for mobile phone service; the online form for a service request didnt work under several browsers. Finally used live chat and had the chat rep fill out the service request for me.)Two weeks later, I plugged in the unit in preparation for the service techs visit. No noise. The service tech called me to confirm the appointment, then suggested we cancel the service call, because (a) with no noise, he cant really diagnose a problem; (b) chances are it was just ice build-up and may never happen again; (c) removing the panel to get at the fan means removing all tech, because everything is attached to the panel, and that means replacing the panel because you cant just put it back on after its been taken off; and (d) something like his labor and the panel wouldnt be covered by warranty anyway after 3.5 years.These are expensive refrigerators. I like lots of things about it, but I think its ridiculous that I should have to unplug my refrigerator every now and then to make sure ice doesnt build up, and its ridiculous that this problem wouldnt be covered under a warranty. For anyone who has the same fan-sounds-like-a-generator problem, unplug it for a while and save yourself the hassle of getting in touch with Samsung. Im really hoping this solves the problem.

Dont buy Samsung dishwashers! I bought DMR78AHS stainless steel dishwasher and it is absolutely horrible. Weve had nothing but problems. The brackets constantly break off, clogging the unit. I have to constantly rewash the dishes because they dont come clean. I have to towel dry the dishes because the machine doesnt dry like it should. I have had the water pump replaced. I have had numerous service calls to my house and thank God I had extended warranty. I didnt have to pay for it, but Im still pissed with the warranty because they took me through hell and back before they finally ruled it unfixable - and agreed to give my money back. Never again will I buy their appliances. When I talked to the rep at Lowes Home Improvement, she stated that they get a lot of complaints about the Samsung dishwashers! Buy at your own risk!

I bought a new Samsung Stainless Steel Range in November 2011. I was away for 3 years and the stove was hardly used. Just got home and was cooking for about two months. It seems to have a problem heating the oven and cooking a small chicken takes much too long. Burned on the top and undercooked below. But the MAJOR issue was my exploding cooktop. I was sitting in the living room. I had just warmed my soup and had turned the cooktop off. I then heard a major explosion... like a gun going off in the kitchen. The cooktop had completely shattered. There was nothing on the stove thank goodness and no glass was projected into the room but it really scared me. I know from reading the other complaints I share customer experiences of poor quality and feeling afraid of your stove. I also know they will tell me the stove is past its warranty. I wont even try. It was defective with only 7 months of real use. Built in obsolescence is alive and well with Samsung.

I moved into a new house on Jan 7 2015. The house came with stainless steel appliances (Brand new). I peeled the stickers from the Samsung stove myself... So I know I was the first user. Used it 4 times, smelled a funny smell but the documents said that its OK to have this smell in the first few times, so I didnt pay much attention.Then... short and I had to reset the breaker. Since then the oven wont pre-heat. Call Samsung and they sent out a nice guy that didnt know what to do. He then called Samsung and had been transferred 2 times to speak to 2 different Samsung reps. The 3rd guy asked him to check behind the stove and look for burned wires. My cool tech told him its a brand new stove. Samsung guy asked him to check... Well... bad wiring almost cost me my sons life, my life, my house and everything I have. My tech got an authorization number from Samsung and said that Samsung will call me within 24-48 hours to schedule a pickup and replacement. So... I waited.4 days later I called Samsung, gave them that number and they transferred me to a different department. The lady told me that she cannot help me without a receipt. I told her that I got the stove with the house and its not about a piece of paper. Its about Samsung selling a faulty equipment, a fire hazard in a shape of an oven.No go... Tried to leave a message on their FB page... the guy told me that he is sorry for my inconvenience (its a gas stove, that burned itself and can kill me... they know about it but still selling it... its not an inconvenience, its simply dangerous to let this company sell products!) - but... I need to get him a receipt for him to ask Samsung to take responsibility for its faulty product.Is there any federal commission that can take my oven and investigate it? Maybe cross it with houses that burned? Its like that GM recall... They KNOW about it but wont do a thing until someone will die, even then they maybe try to cover up before taking real action. My advice to you - Stay away from Samsung products! (Cell Phones, Computers, TVs.. anything).Also, Ive seen some other complaints here. Im going to buy a new stove next week. But if theres a class action going on I would like to be a part of it. If theres none, Im interested in filing one and would like to contact other people who had a similar experience. So, please contact me if you can.

We purchased a Samsung fridge 5 years ago. It had issues with the ice maker a few times, which were repaired. Most recently, the fan was making a REALLY loud noise, Samsung came out and we were told there is now corrosion in the plug of the fan and it is not repairable. Upon contacting Samsung we have been told we need to buy a new fridge and they offered us a 20% discount. The fridge is only 5 years old, we paid over $2.5k for it and now have no option to repair it other than to replace it. I wanted to warn others, as we had choices when we were buying and chose Samsung - we are now paying for that decision, literally. Looking online and doing some research Ive now found that there is a class action for THE EXACT SAME THING in the US - the ice maker breaking causing the fan to make a loud noise and eventually stop working. Im in shock that Samsung find it acceptable to tell me to buy a new fridge after only 5 years and only give me a 25% discount... I will never buy another Samsung fridge again and I hope this warns others to do the same. So disappointed. Here is the link to some summary details of the class action: **.

DW80F600UTS/AA was 18 months old and lightly used (3x month), the smart auto and normal lights flashing. The Samsung repair guy replaced the PCB Main and the sensor ECS. He said the PCB main was an updated one (problems with the one in my dishwasher). Samsung will not pay for parts after 1 year even if lightly used. The repair guy said it is likely to fail again and is only under warranty for 90 days. Do not buy this product. When it fails again it will be used for a drying rack since I dont generate a lot of dishes.

This refrigerator was purchased late April 2015. Since purchasing this product, the upper ice maker has been faulty. It constantly freezes over and does not produce ice. Numerous occasions we have defrosted it and it remedies the problem for approximately 2 to 3 weeks. As of the last week, the refrigerator is making a very loud noise when the doors are shut. Upon doing much research, there are numerous complaints of very similar issues. The customer service reps I talked to on two separate occasions offered me no remedy to this problem other than me paying a service company $100 to come look at my refrigerator plus any cost of parts and repairs. For a $2000 refrigerator from a big brand name company, this response is unacceptable. I will never again purchased a Samsung refrigerator, as I upon doing much research, there are numerous complaints of very similar issues. The customer service reps I talk to you on two separate occasions offered me no remedy to this problem other than paying a service company $100 to come look at my refrigerator plus any cost of parts and repairs. For a $2000 refrigerator from a big brand name company, this response is unacceptable. I will never again purchase a Samsung refrigerator or any other appliance.

6 weeks old and while I was cooking dinner tonight, oven stopped working and stove top stopped working. Burners and oven do not work. 6 weeks old. Called Home Depot and they told me I had to either return it or call Samsung. I have been down that road with our Samsung washer that they could never fix. Never buy Samsung appliances EVER.

Samsung range/oven Model NE595R1ABSR - Upon contacting Samsung service due to a sensor failure in my top oven, I am told that there is no certified service provider available within three hours of my home. Although my parts are supposed to be under warranty, I was told that they had no information on my ability to obtain a sensor and do the repair myself. Because I now have smoke coming out of the control panel when I bake in the lower, and because the lower oven is making the same sounds that the top made just before going out, it looks like I will have to replace the range. I wont make the same mistake in purchase. I wont buy from a box and I wont purchase Samsung.

We purchased a Samsung French-door refrigerator and have experienced the same problems as many reviews I have read. Loud noises from the back, poor cooling in the refrigerator, and water leaking out from under the drawers in the bottom. We are really not satisfied and now looking to replace our refrigerator.

We have a Samsung French door with bottom freezer refrigerator manufactured in RF263TEAESR. It looks great, nice features, problem is, it was designed without a refrigerant valve to shift cooling between chilled regions, which would allow one side to defrost while the other cools. The lines become blocked with ice, the cooling coils freeze over, cooling becomes more difficult, and the ice builds up to the point where the circulation fan bangs the ice, making a serious noise. We have had the kit put on which is the fix from Samsung. It is designed to shut you up for a couple months and pick up a nice check for their factory authorized dealers. The kit does nothing.The second repair tech came and, for two hours and another $100, tore out the interior back wall, thawed out the lines with hot water, the coils with a heat gun and the vents on the back wall with warm water. He told me it would last no more than a couple months as the insulation gets saturated with water and, rather quickly, everything will refreeze. He was optimistic. Within two weeks it has once again frozen. The fan noise is beginning again and, because Samsung refuses to stand behind their products, this piece of garbage may shortly become the worlds largest paperweight. My advice, STAY AWAY FROM SAMSUNG products. They have made it obvious standing behind their products is not a priority.

Purchased Samsung refrigerator 1 year and 15 days ago and it quit working. Per Samsung that is too bad. You will pay 160.00 service call and 135.00 for a part that is defective. Worst customer service I have ever had. Check out complaints against Samsung before you buy one of their products. You do not need to act on my word alone. If I had checked for reviews on their product I would have never bought anything with the name Samsung.

I am so sorry I bought all new Samsung kitchen appliances in May of 2017. Just talking about the refrigerator here, the ice maker was repaired twice during the first year it was under warranty and it still freezes up on a monthly basis. This morning when I went to get a glass of water... nothing came out! UGH!

RF263BEAESR/AA - One month and three days after date of purchase from Best Buy, the handle on the freezer drawer fell off. The threads on the plastic handle latch had been stripped by the stainless steel bolt inserted into it. The bolt was used to attach the right side of the handle. The Samsung repair rep. told me that since the handle worked when I purchased the refrigerator and no longer did, I had damaged the handle and thus the damage was not covered by the warranty.

We have a Samsung Induction Range purchase in 2013. There have been consistent issues, but nothing as serious as last night. I was washing dishes when I heard a clicking sound. When I looked over at the range, the panel and burner lights were flashing. Within seconds there was an extremely loud pop and then major arcs and flames. Since our breaker box was in the next room, I was able to turn power off to the unit right away. The range is out of warranty, however, because an electrical fire should be considered a major safety issue, I contacted Samsung and explained what happened. So, Samsung is sending a appliance repairman out to assess the damage and because my oven was on fire, they wont charge me a diagnostic fee! Really Samsung? Shame on you! You should be taking this oven fire issue a little more seriously than you seem to be, especially in light of so many complaints that have been lodged against you just this year alone.

I purchased a side by side Samsung Refrigerator (RS263TD) in 2014. It began freezing at the bottom in 2017 and I had it serviced for $200 replaced the cooling panel. Now in early 2018, the problem is back. The service company guarantees their service for 1 year if there are problems with the unit; it was not charge. I have now reviewed the consumer complaints related to Samsung refrigerators -- they are all the same. What about a recall on the products. This product was a replacement for my GE (21 years of use). I will never purchase another Samsung product. GE only.

Within four months of purchase, the freezer and ice maker failed. Samsung repair worked on it twice without success. Neither Samsung or Lowes were willing to attempt to solve the problems. I have read of numerous people with the same issues on their Samsung refrigerators. There is a class action suit under way concerning these units. I will never buy another Samsung product after being treated in this manner.

My new Samsung French door refrigerator (RF18HFENBSP) that I purchased from Sears in not working. It is only 4 MONTHS OLD. I called Sears and they explained that I would have to deal directly with Samsung Service. I called the 800 number and was issued a ticket number. I was told that someone would call me in 24/48 hours. That did not happened so I called myself. After being on hold for over a half hour I finally spoke to person. It will be 5 days before a technician can come and see what is wrong. That will be OVER ONE WEEK that I do not have a refrigerator. I wish Sears would have told me that they do not service the Samsung appliances. Judging from the reviews that I read (wish I read them before my purchase) I would not recommend Samsung appliances. Somebody should protect consumers from companies like Samsung.

1. Water leaks inside refrigerator. 2. Ice maker freezes up - inhibits function from door. At times water will leak instead of ice. Vents inside of refrigerator freeze up effecting overall temp. 3. Strange fan noise. Note: Appliance purchased approx. 6 yrs ago. 2 yrs in occasions water pooling in bottom and ice maker freezing up. Last 2 yrs #2-3 began.

I bought a French Door Samsung fridge on 01/07/2017. It was not delivered until 02/04/2017. On 02/10/2018 I called Samsung because the ice maker was leaking and freezing up. They opened a service ticket and told me a service tech would be contacting me. On 02/15 I had not heard from the tech so I called Samsung back they gave me the service centers direct number to call them. I called them today and found out they are going to charge me extra to drive from Provo Ut to Logan Ut. I canceled the service call and I will support the techs in my own area. Samsung said they would not cover it under warranty. There is currently a class action lawsuit that is being looked at for the faulty ice makers because Samsung knows they are faulty and have not fixed the problem.

For over 3 weeks, I have reached out to Samsung Customer Service to get a resolution on a new stove that never worked. No one has helped me yet. Below is a summary of the contacts I have made. My last two attempts to contact customer service have left me at a dead end. I was told there was no number for me to contact and that I must wait to receive a call from Samsungs Office of the President. After over 3 weeks without a stove and not a single follow-up call from Samsung, you can only imagine how frustrating this is. I have not cooked on a stove for over 3 weeks now.On 9-15-2012, I bought a new stove from Lowes in Fort Collins, Colorado. On 9-17-2012, I contacted Samsung Customer Service to report that the stove top did not work and caused large electrical surges in my house. On 9-19-2012, I called Customer Service again because no one had called me back. They apologized for the slow follow-up and got me in touch with Elite Services, a repair company in Greeley, CO.On 9-21-2012, the service company looked at the stove and determined that the entire mechanical components of the stove top needed to be replaced. According to the service company, an order was placed through Samsung. On 10-3-2012, after no follow-ups from Samsung or the repair company, I called again, only to determine that Samsung dropped the ball and that nothing was happening. From what I gathered, the part for my brand-new stove was no longer made and they would see if there was some sort of alternative part. My confidence continued to dissipate.On 10-3-2012, I emailed the Office of the CEO through the Samsung Customer Service website and received an automated reply that I would be contacted in 1-2 business days. On 10-8-2012 at 8:30, I contacted customer service again since I have not received any calls from Samsung. They basically told me my issue was being reviewed by a manager and that someone would be in touch with me by the end of the day.On 10-8-2012 at 4:00 PM, after not hearing back from Samsung, I called again. They said the issue was being handled by the Office of the President. It was not possible for me to speak to anyone, but someone would call me possibly that night. I could not call anyone in the Office of the President. I was told they would have to call me. There was a refusal to put me in touch with a person that had the authority to handle my issue. Again, I was told to be patient and wait.On 10-9-2012 9:45 AM after not hearing back from Samsung, I called again and of course, got the same answer. Customer service could not help me nor provide any answers. I must only wait for someone from the Office of the President to call me. A timeline was not provided and I was told that there was nothing else that customer service or I could do but to just wait for a call back.I researched a phone number for Samsung corporate, 201-229-4000. I was put on hold and waited to speak with customer service from the Office of the President. After a couple of minutes, a message came on and said the call volume was too high and to leave a message and theyll call me back. Through research, I think the President of this Samsung department is David Choi.Certainly, I am very disappointed with the complete lack of care, concern, follow-through, etc., from Samsung on a brand new product. I am very concerned that there is no confidence on the proper repair for a part that is no longer made. I wont settle for anything but a repair that makes the stove operate like new, or a new stove. I have not had a stove to cook on for over 3 weeks now and I have given Samsung ample time to correct this.Here is an excerpt from Samsung’s Code of Conduct: 12 - Principle 3. We respect customers, shareholders and employees. The Company will endeavor to reach just resolutions of customer-related disputes and will respond to the complaints of customers in a transparent, timely and effective manner.This has not been transparent, timely or effective.

We love this rich looking stove, especially when you really want to roast a chicken, got enough options to bake different type and ways. And stainless steel back is easy to clean, the only thing is to add is maybe a safety for heat.

Samsung has eye-catching features on their refrigerators HOWEVER as the saying goes Just because it glitters does not mean its gold! In other words JUST BECAUSE IT LOOKS FANCY DOES NOT MEAN IT WILL WORK LIKE IT SHOULD! I purchased a Samsung (Model#: RF28HFEDTBC - bottom freezer) four (4) years ago (9/2014) with a 3yr warranty. I paid over $1800 ON SALE! Now the ice is building up in the fridge ice maker and in the back unit. A technician from the Network Group technicians came out to check why my fridge was not cooling like it should. The tech told me that the ice maker has a replacement unit and this is why the fridge back panel has iced up. He said that the issue with the ice maker NOT working properly is causing the other issues. That sounds like a defective part to me! REFRIGERATORS LIFE EXPECTANCY IS MINIMUM 14yrs!He recommended that I keep the top ice maker off and only use the freezer ice maker or this will probably happen again. The technician also recommended that if I did not want to pay the $300.00 for the ice maker replacement, $150.00 for the back panel defrost/replacement of the fan, $80.00 for labor, that I could just pay the $80.00 for his 10-minute visit and unplug the fridge for minimum 3-5 days to allow it to defrost myself. I have been without a fridge for a week now trying to make sure the ice has fully defrosted. My cooler with bags of ice is keeping my food colder than that SAMSUNG! Maybe I should have got a mini fridge and an ice chest! Anything would have been better than this SAMSUNG refrigerator! I will NEVER buy a SAMSUNG product again.

SMH1816B - This oven was my Christmas gift purchased December 2012 from Best Buy. Our mistake was buying it too soon before kitchen was ready for installation. So now its out of warranty. Because of the semi-remodeling, it didnt get installed until March 2014. Worked great for 4 months. My husband even went beyond the call to make sure the extra venting to the outside was installed. The auto turn on for that vent never worked so I just manually turned it on as needed. Then 3 days ago, our daughter opened the door to reheat some nachos and the screen was dead. Troubleshooted everything: the outlet, the dedicated power line in the fuse box, etc. 24 hours later, the formerly dead screen mysteriously lit back up and instructed us to set the clock! So we did. It worked for a day. Then my husband opened the door to reheat a cup of coffee and closed the door and discovered BLACK SCREEN again! We went through all the troubleshooting again, unplug, re-plug, etc. to no avail. I called then filled out the form on Samsungs help site and was instructed to call 1800 SAMSUNG, which I did. They said it was out of warranty and if I wanted to get it fixed, I would have to pay. I called a local certified Samsung repair service and they said it could be loose wires that get moved when opening and closing the door and it would cost $120.00 to re-seat the wires. This is totally unacceptable that an appliance would be allowed to be manufactured so poorly that the wires could unseat themselves just by opening and closing the door, an action that is REQUIRED in order to use it! The model needs a recall asap!

I love my washer AND dryer. It’s easy to use, I can see what’s happening with side the washer while it’s cycling. It gives me plenty of options/settings depending on if the clothes are soiled or just need a gentle scrub. And it has a cute bell at the end. I’d recommend it. In fact I already have.

We bought our refrigerator about 2 years ago from Lowes. We too were told they were good refrigerators. Within 6 months, the seal around the freezer came loose and the glass on the meat door cracked. We had to pay for the meat door but the seal was under warranty. Then we kept getting water under the meat tray and sometimes it would be a thick sheet of ice. We thought we were opening the door too much or something. Then one day it started making this loud grumbling sound, like it was going to rattle right out the door. Afraid it would get ruined we turned it off and called a repairman. He had just recently had the same problem with another customer so knew right away what the problem was.The coils, fan, and behind the whole back cover was all ice. The drain was also frozen so the water was running into the bottom of the meat drawer. He had to blow dry it to get the back cover off, then blow dry the drain and the coils. That was a month ago. Today we had to call him back. He again had to thaw out the back panel and the upper right fan had over an inch of ice around it. He said he thought the fan and coils were too far away from the heating element to efficiently thaw the ice and it just builds up. Having read these concerns of others regarding the same problems, I think Samsung has the responsibility to figure out a way to resolve this problem. We have all paid too much money on what we thought would be a quality product to only pay out more for repairmen who tells me this will be a recurring problem.

This is so unfair for the companies to be selling this piece of crap, I just recently bought a Samsung Double Oven Gas Range and it is more of a thin metal than stainless steel. Not even my cooking pots looks this bad or get scratch like this range. The same day of installation it got lots of scratches that cant be taken off. Out of nowhere scratches keeps appearing because of daily use. If you pass your fingernails it will leave scratches too and cant take them off. Sucks. Paid almost $3,000 and this is my 2nd week with it. It is a very attractive stove but you cant even get too close just to prevent from getting more scratches or else. Please if anyone knows is there anything out there that can prevent scratches let me know, thanks.

I have the Samsung RF267AEBP purchased from Sears ($2,100+) 01/02/2011. Shortly after the basic 1-year warranty ran out, the unit began routinely freezing up due to the known failure of the defrost cycle and/or heating coils and sensors malfunctioning. When the ice builds up over time, it locks up the fan motor from the glacier of ice (sounds horrible like a screech owl). Like others on this post and all over the Internet, I have to force the RF267AEBP into a manual defrost; when the ice melts, it fills the space under the Deli/Crisper drawer with water.The first time this happened, we did not realize that the ice could not drain normally due to a defective drain (Note: The defrost water drain has been reported to be too short to drain properly after the refrigerator goes through a defrost cycle). So, after turning the unit back on, the backed up water that pools under the Deli/Crisper drawer freezes into a solid two feet by one inch sheet of ice! Not knowing what was going on, we could not get the Deli/Crisper opened without pulling very hard on it and that brought the entire sheet of ice out and onto the kitchen floor, creating one big dangerous mess!Now, the ice maker is making loud clicking and banging sounds, and the ice maker has malfunctioned too with inconsistent delivery of odd sized ice cubes (more like chunks of ice) and it, too, now freezes up. We have regularly replaced the filter (@ $30+ each) that does basically nothing but filter water for the ice maker and the water dispenser. This has been the most frustrating and expensive major appliance ownership experience I have ever had with a major appliance in over 40+ years of home ownership.Samsung, you should provide us customers that have suffered through the purchase and repair of this known defective refrigerator full refunds for these known manufacturer defective refrigerators and/or provide a totally brand new replacement of equal value regardless of the customer’s choice. This is an expensive major appliance and we should not be having these problems that are clearly a quality control problem of widespread proportions. If I am not contacted by your warranty and customer relations department with a satisfactory resolution, I will be forced to sign on to the class action suit and add my model to the long and growing list of models already posted on the website. I will also have my day in small claims court for not just the cost of the defective refrigerator, but also for the spoiled food cost of replacement, labor and repair cost, and my lost work/wages due to having to take off work to deal with the overall malfunctioning of your Samsung RF267AEBP.By the way, my paperwork from Samsung that came with my refrigerator clearly states, Your Satisfaction is Samsungs # 1 Priority - Do not return to store. Well, Samsung, here is your opportunity to step up and simply do the right thing, especially since you are on record claiming that my satisfaction is Samsungs #1 priority.

I am having the same freezer issue with my 2 1/2 year old Samsung refrigerator! This is ridiculous! I replaced my 14 year old GE Profile refrigerator with this one! I never had an issue with my GE and Ive had nothing but issues with my Samsung appliances. A couple of months ago, the dryer had an electrical (NOT lint) fire so I had to buy another dryer and chose to replace my Samsung washer same time...and they were only 4 years old. I called customer service and she asked Anyone hurt or was there property damage? When I said no, thankfully I was at home and unplugged it before the fire trucks got there... she said... sorry. Your 4 year old dryer is out of warranty! She wanted to document any damage in case there would be a lawsuit. I dont care if its out of warranty or not... NO appliance should catch on fire. I dont care how old it is! Now... my freezer is not working and I lost all my frozen food. I called Samsung last night when I discovered it and she tried a couple of things with me then referred me to a dealer that is 2 hours away! They need to own it and take responsibility by providing recalls/repairs. I will never buy another Samsung appliance again! Samsung does NOT stand by their products. Period.

Only a year old and the microwave just beeps when not in use and the exhaust fan goes crazy beeping.

If I could go back in time I would of bought something else besides a defective refrigerator. They look great but dont work for long. The WARRANTY is useless as they cannot repair it. Waste of time for me to wait for a repair that doesnt work. You will end up wasting more money by throwing away your food as it will not hold temperature at a safe level. It will make you sick. If I could give them a score of minus I would. Please do not buy their products.

Samsung is horrible! I purchased a Samsung Bottom Mount Freezer in April of 2010 from Sears. I was told that it was rated five stars by Consumer Reports. Best fridge out there for my price range, according to the sales guy. In August of 2011, my freezer section was heating up. To make a long story short, Samsung told me to deal with it since it has a one year warranty and they dont know how long their appliances last. I called every repair man in my area but no one will work on Samsung because they are so hard to deal with and get parts for.I ended up with Sears Home Appliance Repair. They are the only ones willing to work on this product. Three weeks later and $500.00 worth of meat spoiled, I get the guy to my house only to find out that my condenser and compressor are broken and heating up. Did I mention that I was also getting water in the fridge part under the cold cut drawer, which apparently was caused by a clogged drain line? Really. How does all this happen to a brand new fridge? It takes two weeks to get my parts only to find out that they were already broken when I received them.Another two weeks later, my fridge parts come in. Get this. The freezer section caught on fire as soon as the parts were put in by their certified technician. He soldered through my firewall and burnt out the whole bottom of my freezer. I am told that Samsung and/or Sears will replace the unit for free and that the fridge section is okay to use since the repairman took out all the bad parts.Two days later, the fridge caught on fire again. Luckily, I was home to throw it out my front door at 8 oclock on a Sunday night. My house smells like smoke, all my food is destroyed, and the service woman on the phone had the ** to tell me that I should be grateful that I was offered $500.00 in a voucher to Sears towards a new appliance since their service man did not want to do the job anyway. It took me six days of nonstop phone calls to customer service to get my money back--a full refund.If I did not take three hours a day out of my life to hound every person, I would still be waiting for those people to review my case. All I expect is a product that works longer than one year, is that so bad? And if, for some reason, beyond my control, that appliance stops working, is it wrong to ask for a fair treatment and a full refund to replace it? I had to work hard to get these Customer Service people to treat me like I was a customer. My advice is do not give up. Make them see that they cant keep doing this and get away with it.I am done with any Samsung appliance and I am done with shopping at Sears. They are unfair, rude and thieves. I am happy to get my money back so I can go buy a Frigidaire. They cost a little more but they work. I was fooled by the fancy lights and options. Now, I am going back to simple clean and reliable. Dont buy Samsung. If I wasnt home, what would have happened to my house when the fridge caught on fire? Buyers, beware! They dont care about you; they care about your money!

We chose this particular stove because of the large cook top surface with clean edges. We have also enjoyed using the built in air fryer on numerous occasions now and LOVE it!!! We are able to cook and entire meal on it with left overs! The controls are easy to understand for the cooktop and oven. If you are in the market for a new stove, you cant go wrong with this one.... You can always donate your tiny air fryer to the Humane Society Thrift Store near you!

I bought a Samsung side by side refrigerator from Costco 4 years ago. A week ago there was this loud motor noise coming off it. Then a few days later the digital display of the fridge started blinking and the refrigerator side was warm. Called Samsung, customer service very rude and just told out of warranty so no help from them. Thank God I bought it from Costco. Called them and explained my problem. Sure enough Costco just said return the item and they will refund me the cost. I will never buy a Samsung product ever again!!!!! I should have checked this site first.

My gas range was purchased at a local hardware store and installed just 4 months ago. No extended warranty purchased so I had to deal directly with Samsung. It has been 3 weeks since the gas company shut off my gas & determined the range was leaking 10 times the allowable limit of carbon monoxide. After 3 weeks of deliberations, Samsung is reimbursing me for the purchase price of the range rather than replacing it. The range was purchased during an exceptional sale, therefore I’m unable to replace for the same price. Not to mention, gas hookup for the new stove as well as cost of technicians, all of this under their 1 year warranty. Poor customer service.

We bought a Samsung Refrigerator French Door Style. We love the inside of the unit, but all the plastic parts are always breaking. The parts that hold the handles on and the top and bottom plastic parts of the freezer door. We have spent hundreds of dollars replacing the parts but they keep breaking. Yet no solution or recall. Last Samsung Refrigerator we will ever buy.

When I bought my Samsung self-cleaning range with convection oven and glass door it never occurred to me that dirt could get between the double glass on the oven door. I have had ranges from other manufacturers with see-thru doors before and have never experienced a problem. The Samsung, however, manages to collect dust so that after three years I cant even see the interior of the oven. I had a Samsung repair specialist look at it and he said theres no way to clean it.After three years the self-cleaning process no longer cleans and burners have hot spots. Ive stopped using the convection feature because theres no difference between that and the regular oven as far as performance is concerned. I am very unhappy with the Samsung range and am looking forward to replacing it soon. I would not recommend a Samsung product to my worse enemy if I had one. Suggest if you are thinking of buying Samsung you run as fast as you can in another direction.

I purchased this Samsung convection microwave (MC11K70355) about 4 weeks ago at Best Buy. It was considerably more money than I wanted to spend but offered lots of useful features. I found it easy to use, powerful and a very good addition to my kitchen. Baking and roasting are a breeze with this thing. The slim fry function is very nice for cooking and frying vegetables in very light oil. The unit failed a week ago when the grill stop working. Samsung had a technician out the next day who diagnosed a poor connection to the grill which ended up shorting out. It took a week to get parts, they replaced the grill the wiring harness and the front panel computer. Despite the problems I am very happy with this microwave. The problem appears to been a manufacturing defect.

We bought our 1st Samsung side-by-side fridge in late-2006. Just after the 1-yr warranty expired, the twin cooling system froze in the refrigerator side. Recommended appliance repairman literally took a knife to chip ice off of the equipment. Had to call a 2nd repairman who completed it but discovered the touch screen didnt work properly (again not covered by warranty). In 2014, bought a 2nd Samsung (4-door model). Had problem with touch screen but when repairman came, couldnt duplicate problem. Of course, after warranty expired, housing for water filter started leaving debris (white substance) in the filter & ice & water stopped. Repairman said housing was a faulty design & Samsung was working to correct the design. Then he said the touch screen wasnt working either.After repeated calls to Samsung by me, the repairman & even my husband, the final conclusion from the manager was that they didnt have a record of the touch screen malfunctioning prior to warranty ending! So, like our 1st fridge (which we moved downstairs), we opted not to repair the touchscreen but did pay to replace the housing. This week I had repairman out for both fridges with identical problems as before. When filter housing was changed out in Sept-2015, it had not been redesigned. So... now $325 cost to repair housing & at least have confirmation it will be with redesigned part. Still leaving compromised touchscreen untouched. Cost to replace damaged parts on downstairs fridge = $505!Now if I wasnt smart enough to learn my lesson, when our washer went out we read consumer reports that highly recommended the Samsung appliances. Purchased them, immediately had problems - fought with Samsung for weeks and finally went to Lowes to let them know that their reputation was at stake because they sell Samsung products. Lowes went above and beyond and graciously took care of my problems with my dryer. Since that time I have received a recall about the problem with the washer. Sorry for this long. Review but Ive had more experience than I would like with Samsung and I do not believe in the quality nor their integrity. My advice to you - dont buy Samsung!

Samsung refrigerator RF217ACBPXAA - I purchased a Samsung refrigerator less than 2 years ago. Water accumulated in the vegetable and fruit bins. A repairman came and fixed the problem. One month later, it happened again. A repairman came and fixed it, but said he couldnt say that it wouldnt happen again. Freezing occurs and clogs the water from making ice, therefore backing up and coming into the bins. Less than 2 weeks later, it happened again. Samsung says that the repairman has to state that it cannot be repaired for them to take another course of action. I searched online and found this to be a problem with many. I am considering a class action suit. Please advise.

I bought the refrigerator from Lowes 5/5/09. Lowes delivered six units before finding one with properly spaced doors. The first indication that I might have purchased a defective product became evident when the ice maker malfunctioned. There was a weekly ice jam inside the compartment. If it wasnt cleared, the ice was no longer dispensed. When kept empty the ice maker worked, dumping ice into the door with sound that could only be likened to that heard at a bowling alley. It would cause me to jump out of bed during the night.Soon after the jams appeared, I began to find pieces of white plastic in drinks when the ice dispenser was used. Over a year ago I began to see rust coming through the finish around the water/ice dispenser. I notified Samsung early on when the ice maker was jamming up and was told I needed to schedule an appointment for service. Well, forget that! There is no one who services Samsung where I live. Yes, there is a dealer in a nearby town, but they refused to service what they didnt sell!I was fed up with this unsightly appliance and decided to post my problem on Samsung Appliance USA Facebook page. I received the typical Samsung condescending response, You need to schedule a service call. Read my lips Samsung, there is no service. Ill get rid of this one and try another. I dont recommend buying anything from Samsung just because of the attitude regarding SERVICE! They will not stand behind their product. No, this isnt my first time experiencing a problem with Samsung!

This Samsung Dishwasher model DMT300RFW never worked properly. Purchased in 2011, used less than 15 times during 4 years because made dishes dirtier instead of cleaner by spitting dark grease over them. Adjusted hot water temp as suggested, no improvement. This past year, stopped working. Grinding sound when turned on. Appliance repair person said problem was connected to the drainage pump with estimated cost of $200-250 to repair. Since the DW cost slightly over $300 on sale at Best Buy (tho my Worst Buy, ever--now I know why it was marked down to such a great sale price) I opted not to have it repaired. I couldnt even find anyone to take this almost new DW for free. Unfortunately, I still own a Samsung microwave & stove. (The repair guy cautioned me about boiling large pots of water on the stovetop under the microwave because rising steam is the major cause of the electronics of the microwave keypad ceasing to function.)What a major mistake not taking time to first research reviews, being swayed by great sale prices & a supposedly dependable name in technology. Samsungs technology expertise does not transfer over to their appliances. Also beware that some Kenmore appliances are now Samsung made. Ive just purchased a new GE DW from a small, been around for decades, reputable dealer because GE still has a good reputation. I will from now on stay clear of Samsung, or any brand, such as Kenmore, which may be Samsung in disguise.

We bought a Samsung refrigerator, model RS2630SH and have had multiple problems with it. Like many others who have reviewed Samsung refrigerators, ours too leaves water and ice at the bottom of the unit. You have to get a rubber hammer sometimes to dislodge it. We have had the compressor fail, and the unit stills gets hot. We had to pay for all repairs as the warranty is worthless. The ice maker freezes up. I could go on and on. We also bought a Samsung dishwasher. It does an extremely poor job of washing dishes. In fact, you have to pre-wash everything by hand. We will never buy a Samsung product again.

I not only dont recommend this product, but I also would suggest that you avoid Samsung products altogether. We purchased a dryer with matching washer and have had multiple problems with them. After six technician visits we still dont have a fully working washer or dryer and to make things worse they have told us we need to pay if we want another technician visit. I sent the following email to Samsungs supposed executive customer relations department as well as directly to the Samsung US CEO, it was completely ignored by them.Up until just recently I have been a huge fan of Samsung products. I have owned or currently own monitors, mobile phones, washers, dryers, and TVs. I have been a loyal customer but my most recent purchase has me awestruck. About four months ago we purchased a SmartCare VRT laundry set. The day after it was installed we woke to find our home with a strong smell of gas. I determined it was coming from the laundry room and suspected the laundry appliance installation was at fault. We called Samsung for service and a technician was sent out. The technician investigated the gas leak and informed me that the gas lines to our new home were leaking and not one of the Samsung appliances. I called the gas company and when they arrived they found that there was a gas leak, but it wasn’t in the house lines. It was coming from the dryer. We called Samsung a second time. When the technician performed the second appointment he acknowledged that the dryer was leaking and scheduled another appointment to replace the faulty part. Three visits from the Samsung technician and finally we get a working dryer after two weeks. A few months later my wife started complaining about the washer stopping and throwing an error in the middle of hot water loads. After it happened a few times I told her to call Samsung for repair. The technician came out and spent about thirty minutes with the washer. He eventually called me in and told me that it has hot water and that there wasn’t much he could do. I informed the technician that when my wife pointed out the issue I recalled an error message “4C” being displayed when the wash would stop functioning and constantly beep with the error message. After basically living with a washer that won’t use hot water cycles for a couple of weeks my wife noticed that the dryer wasn’t drying clothes normally. We called Samsung again and informed them that our washer was still malfunctioning and now the dryer was not working well either. This time before the appointment I spent a couple of hours recording video on my phone of the 4C error and erratic behavior of the washer. The next day the technician arrived and spent about fifteen minutes with the dryer. The technician informed me that we shouldn’t use specific features (smart features like auto dry) on our dryer and that we should use timed dry. I was told that although the dryer had some warmth that there is heat so the dryer is working fine but at no time did the technician check the temperature with, how does he know if it’s getting up to proper temperature? Yeah, the dryer gets warm but not hot, in fact not even close to hot. When I mentioned the washer and show the technician the video of the malfunction, I was told it wasn’t on the work order and even though we called for service for it and had video of the malfunction that it could not be looked at because it wasn’t on the service order. Tonight, I followed the technician’s instructions and used the time dry to dry a handful of clothes. After one hour the clothes on high heat with eco dry turned off the clothes were still quite wet. The dryer clearly doesn’t work as it did a month ago. The technician also recommended cleaning our ducts but seriously it’s a six-month-old home and my wife does maybe three loads a week for two people, so the equipment is hardly being overworked much less should I have a duct problem. I also noticed that my wife is very good about cleaning the dryer lint catcher. She does it every load from what I see. I hate to ramble on but as you can see this has been nothing less than an adventure and a complete waste of my time not to mention the time off from work involved in six technician visits that didn’t result in our appliances being fixed. I recently posted all this information to the Samsung Facebook page and it was completely ignored for a week which is simply insulting at this point.

This refrigerator generally works well BUT it has had several major repairs due to malfunctioning cooling system. The 3rd time it failed, Samsung did send a whole replacement set for this system at their expense. It has worked since then...but only has been a few months.

My kitchen was in desperate need of a makeover so I decided to purchase all new products from Sears and selected Samsung. I so wish that I would have checked with Consumer Affairs first before purchasing (3) Samsung products in 2013 - all of which have had issues. I purchased a double door black refrigerator, a black microwave as well as a black gas range. My refrigerator from day one has had issues with the ice maker not making ice and the refrigerator temperature not working properly. The worst product of all was the microwave oven that caught fire while I granddaughter was cooking a hotdog on a paper plate. The plate caught on fire. There were sparks and flames literally shooting from the microwave. I didnt purchase the extended warranty on the microwave because my experience with good microwaves is that they simply stop working after about 6-7 years. They dont catch on fire! I paid $329 for the microwave and Samsung wanted to charge me $325 for the repairs and continue to give me the run around. The matter is still not resolved. So if you are reading this review... save yourself the trouble. Please do not purchase any Samsung product!

I am really enjoying my stove/oven. It is very sleek and nice looking. It is easy to use and to keep clean. The oven bakes very evenly. The only thing that is a little harder to clean are the grates.

I have a Samsung RF25HMEDBSR/AA side by side refrigerator that is nearly 2 years old, The ice maker has been a pain since 6 months after it was purchased, the thing drips water constantly, is moldy, does not produce enough ice, etc. It is mounted in the refrigerator portion of the unit in the upper left corner. It seems like it does not stay cool enough to keep the ice fully frozen and functioning. I had the ice maker and auger replace under an extended warranty package (I have been forced to purchase the warranty to the tune of 300 plus dollars a year), because Samsung customer support will not address the issue. The ice maker failed again this weekend after functioning properly for about 4 months. Thank goodness the warranty is still in place so it will be covered. Come on Samsung there are a ton of bad reviews on this unit, step up to the plate and make this right for your loyal customers!

We have had ongoing issues with this fridge since it was 13 months old. We are on the third icemaker and have had the latest motherboard fix installed on 6-12-20. We deal with a drippy ice and water dispenser, water under the crispers, and very inconsistent fridge and freezer temps. The fridge display will say 37° when the temp is actually anywhere between 38-58°. We have lost over $200 in food. I have personally endured an 8 hour online support chat, numerous phone calls, and emails to seek full compensation for this defective appliance so I may purchase a safe fridge. After posting an honest review on the Lowes website I was contacted by Samsung support and on 9-10-20 and Samsung emailed me paperwork offering me a refund of $2448.29 for my defective unsafe refrigerator.This refrigerator has been unsuccessfully repaired three times. We are using a mini fridge in our kitchen because the Samsungs inconsistent temps are not food safe. I completed the online refund paperwork & returned it electronically and mailed the actual paperwork via certified mail on 9-17. They contacted me 9-18 by text and have switched my refund amount to only $1530.18. This is not a warranty issue, this is a known design defective (since 2006) that Samsung continues to sell to unsuspecting customers. They appear to use unethical and fraudulent bait and switch tactics with customers.

I purchased a Samsung French Door refrigerator with deli tray and bottom freezer in June 2012. I have had small problems with water pooling in the chill cabinets which Ive been able to deal with. However, its since expanded to a heavy build-up of frost in the freezer. The soft-close feature stopped working weeks ago and the freezer drawer now wont close without putting a huge strain on my back due to the frost build-up. I have been calling around for three days and checking review and appliance sites. I can find no local technician who will take on a Samsung refrigerator repair because they say these refrigerators are simply unreliable and difficult to fix so they stay fixed. (If a manufacturer is going to sell a product, they should ensure there are respected certified repair technicians within that sales area.) Compounding my problem, I have a spine disability that makes it impossible to pull put the refrigerator to try to defrost it. My spine problem requires daily ice packs. The twice-daily struggle to open the freezer door to get to the ice packs has further exacerbated my pain and ability to get around.

I made a terrible mistake and bought a Samsung refrigerator from Costco. Error beeping right off the bat for an open door that wasnt open. Adjusted the doors and checked that the reed sensors were aligned, but same message. Called Samsung technical support who had no answers, but they would dispatch a technician late the following week. Meanwhile about $500 in food spoiled on our counter and their customer care team did zero to help. Please save yourself the anguish of having a day thats supposed to be exciting after dropping 2k on an appliance turn into a nightmare. These people can barely do cell phones right, why did I think they could manufacture a fridge properly.

Here it is in a nutshell (a rather big nutshell)... I STRONGLY advise against purchasing a Samsung range (Samsung MODEL NE59J7630SW) for the following reasons... Purchased 01/15/2017, delivered 02/07/2017. We have been contacting Samsung for service since October with no success. We have now been WITHOUT A WORKING RANGE FOR OVER A MONTH. The so-called SERVICE and WARRANTY for this appliance is a joke (See below). We have not used the stove as Samsung instructed for over a month.Weve spent $100s of dollars eating out and can only can eat cold sandwiches at home. We also had to cancel our Christmas gathering that weve had for 15 years due to this on-going problem. Samsung now says they dont have ANYONE to service our area and were promised a full REFUND (still waiting for it). We bought it at HOME DEPOT. So that you can fully understand our frustration, heres a log of how weve tried to resolve this...10/16 - Called for service - Hot element light stays on continuously (NO CALLBACK OR RESPONSE). 11/06 - I burned my hand because I didnt know the element was actually HOT! 12/01 - Called again (ticket **) Stove-top cracked (Tech to call with service date, NO CALL RECEIVED). 12/07 - Received email from Samsung - CANCELLED TICKET/SERVICE CALL??? 12/07 - Called Home Depot appliance manager (said to try again, let him know if not resolved).12/14 - EMAIL from Samsung (new ticket **) - Appointment made for 12/18 (NEVER SHOWED). 12/18 - No one showed up. Called Samsung, service center said date was 12/21 9am-1pm (said Samsung messed update). 12/21 - Tech called 11:30 am running late, changed to 3:30 pm. Tech called 4:30 stuck in traffic, will be here late (NEVER CALLED BACK OR SHOWED UP). We texted technician at 4:45 asked him to please come next day so we would have our stove by Xmas (NEVER REPLIED).12/22 - Called Service Center, They said we were TOO FAR AWAY and they needed to service locals first. 12/22 - Called Samsung, They said they would find another service center to fix it by 12/27 or ISSUE US A REFUND. 12/22 - Called Home Depot - Rich called Samsung/called us back/said Samsung would repair it by 12/27. 12/23 - EMAIL from Samsung (new ticket **), said service center would call to set date (NO CALL RECEIVED). 12/26 - Called Home Depot (Rich) - got nowhere.12/27 - Day came and went without any call from Samsung or service center. 12/28 - 4:55 pm - Call from Service Center to make appointment for 01/03/18 1 pm-3 pm. 12/28 - 4:56 pm - EMAIL from Samsung CANCELLED. 01/03/18 appointment just made a minute earlier!!! 12/29 - I CALLED SAMSUNG and spoke to 3 different people/supervisors and demanded REFUND as promised (GOT NOWHERE). 01/03 - Samsung called, they CANT FIND SERVICE CENTER, requested Receipt (we emailed it to EFAX@SEA.SAMSUNG.COM ref# **).01/04 - Samsung called - they requested Bill of Sale (we emailed it to EFAX@SEA.SAMSUNG.COM ref# **). 01/05 - (5:31pm) Samsung called - requested SPECIAL Bill of Sale (was sent on 4th but we sent AGAIN to EFAX@SEA.SAMSUNG.COM). 01/05 - (7:52pm) Samsung called - said received all of the information except... MISSING THE SPECIAL CUSTOMER INVOICE RECEIPT. 01/05 - (8:57pm) I called Samsung back, told them we ALREADY SENT THEM EVERY DOCUMENT AND RECEIPT WE HAD RECEIVED from Home Depot.01/10 - We re-emailed ALL PAPERWORK WE RECEIVED TO SAMSUNG AGAIN... sent to (EFAX@SEA.SAMSUNG.COM ref# **). 01/10 - We emailed copies of all papers to Samsung, Home Depot store manager AND our attorney. 01/10 - We are seeing our lawyer Monday (well NEVER purchase another Samsung product).

Hello, we purchased the Samsung 30.5 CuFt French Door Refrigerator Stainless Steel Model Number RF31FMESBSR in June 2013. It looks like there is some manufacturing defect as we see the water leakage and rust on the backside of the refrigerator. Thus anyone else is facing similar issues? We had 1-year manufacturer warranty and 60 months protection plan from Home Depot; however, in this specific issue it was a little difficult to notice the problem since it was on the backside of the refrigerator and as you know how many people go and look at the backside of the refrigerator once its install. As per the Samsung service company, other consumers also had similar issues. However, Samsung is not taking any actions to resolve the issue citing the refrigerator is out of warranty.

Oven knobs are supposed to be pushed in and turned on. They easily wear to where you can turn them easily without depressing them. Knob controller is poor design, cheaply made. Anytime you access the microwave or cabinet above the stove the knobs on stove are turned on incidentally without knowing it. Have burned several things on stove (plastic dishes, towels). Have come in from bedroom or outside several times with house full of smoke. Have contacted SAMSUNG, they referred me to a repair technician I could pay to have fixed. VERY DANGEROUS!! I WILL NEVER BUY SAMSUNG AGAIN.