I am having problems with the oven temperature in my brand new Samsung gas range purchased less than a month ago. When the preheat feature arrives at 350 degrees, it is not that hot in the oven. I have placed an oven thermometer in my oven because of the uneven temperatures and untrue displayed temperatures. When I called the Samsung phone number, the tech told me how to adjust or as he called it recalibrate the temperature. I did try this, however, It still appears that it takes 20 minutes or longer to reach the required temperature. In my previous 30-year-old gas range, the temperature reached the requirement in ten minutes. After reading the comments on this site (I wish I had known about it before purchasing my Samsung gas range), I would have chosen another brand. Now, I am afraid to even try the self cleaning feature.

Unit stopped cooling. I have a $800 bill on a fridge that is 2-years old (out of warranty). $663.10 + $113 non refundable diagnostics call. Almost $800 on a 2-year old fridge. I want to know if Samsung cares about the integrity and quality of their products. I would like Samsung to help me out on this problem (T9000 refrigerator stopped cooling in the main refrigerator area). I built my kitchen around this product that seems to be garbage. Model: RF32FMQDBSR. S/N W76643BFA00409P. List of problems: 1) Compressor. 2) Inverter board X2. 3) PCB Main. 4) Evaporator. 5) Materials + labor.

Our experience with the Samsung refrigerator (French doors, bottom freezer, ice/water in door) has been a big disappointment. The ice-maker never worked well - the ice gets wet then freezes over. The refrigerator coils accumulate frost and ice and the fan starts to rattle and eventually die when it hits the ice. An appliance repair company replaced the evaporator cover to create a new seal, and installed a new drain kit ($400), but only 3 1/2 weeks later the same problem occurred. They came out again to defrost it, but said they would not service this refrigerator after that - that it is a design defect that Samsung should recall. Three weeks later, the same problem occurred, over Christmas with a house full of family and a refrigerator full of food. I called Samsung but they wont do anything about it. Samsung, if youre reading this, you may think youre saving money in the short run, but in the long run, your customers are falling away like flies. I strongly discourage anyone from buying Samsung refrigerators, and I will no longer buy Samsung products of any kind.

WORST APPLIANCES. Big no to Samsung brand. I bought 4-door huge fridge in Feb 2014, paid $4000+tax + extra warranty. And guess what?? Repair guys became my best friends. I was told that there is recall on the ice maker and it replaced twice, still have same issues. I am so frustrated and feel like to throw this fridge out instead of placing an another service call. So no more Samsung in my house even they offered for free. Btw I have washer & dryer also from Samsung and dryers motor was replaced in first 12 months and washer, shakes like a crazy, parts have been changed and again I am waiting for technician and 52 LCD tv was also gone in few years:( Hate Samsung:(

Today during the self cycle our Samsung caught on fire. It was only 30 minutes into cycle, smoking badly and I heard a pop sound. I pulled it away from wall and could see through back it was on fire. This is the second time we have had electrical issues. The range is destroyed. We are lucky our house didnt catch fire. I dont trust Samsung ranges safety and no longer want another in my house.

Samsung sells defective refrigerator that they know are bad but continues to sell them. Then you have to go through hell to just to trying to get service and its only 2 years old. Been trying this for a year and a half now!

I purchased this Samsung refrigerator (RF217ACPN French door model; bottom freezer drawer) in January of 2014 at Lowes but did not get the extended warranty. First, there was water in the crisper and not thinking much of it, I would just clean the water up. Then this past Easter weekend, the unit started making an awful noise. Being a holiday weekend, I could not get anyone out to look at the refrigerator. By Monday, the noise had stopped. Then on Mothers day then it stopped cooling but the freezer still works. So I called around locally for a repair person and was informed repeatedly that they would not work on the unit - reasons were no training available or couldnt get parts. I then called Lowes who in turn tried locating a tech for me several times with no luck. So my next step was to contact Samsung and over a two week period, went through the same thing of setting up repair dates and being called back and cancelled by the service companies. Finally started with a return authorization this pass Monday with Samsung - a prorated buy back. Only to be called yesterday and told that the buy back was stopped because there was indeed a repair tech in my area that would work on the fridge and Samsung, set it up for next Monday the 9th. Well today, there was a voice mail from the service company saying that they would not work on my unit. So I called Samsung 1-800 number again and informed them of the latest development and ask that the return authorization be restarted. Now, they are saying that they will not do a buy back because the refrigerator is not unrepairable. Well, if no one will repair a broken appliance then in my thinking, it is unrepairable.

My husband and I purchased this Samsung clunker in 2011. It is bottom freezer type as I have Rheumatoid Arthritis and could no longer manage bending to reach contents. About four months ago, I noticed that the milk was not cold enough to suit me and thus began our ordeal. I can cut out a lot of detail, as it is so very similar to all the other cases, but it concerns the freezing up of the motor and fan in the back. This does not affect the freezer, in our case. The end result so far, (we have another part and new repair company coming in three days), is, after many repair calls, the thing sounds like a B29, but does nothing. I believe, with all my heart, that nothing will come of the new part, and we will be back in the same mess within a few weeks. The ringerreally was something that happened early on. I found a guy on YouTube who made a video showing how to take off the back and defrost the darn thing with a hair dryer! I dont understand, though I know nothing about how to proceed with this myself, why this problem is not cause for a class action lawsuit. Samsung seems to be getting away with murder.

I purchased a Samsung dishwasher 18 months ago. I have had issues almost since I purchased it. You turn it on and it runs about 15 seconds and then quits. I use to be able to start it three times and then it would run a complete cycle. Now it doesnt work at all. It cost over $600 and it was even purchased during Black Friday so it was a great deal, yeah right! Customer service is absolutely no help, all they offer to do is sell you an extended warranty. This is an ongoing issue, it should be a recall. Seems like this should have been fixed, I will never buy Samsung again. I also work at Home Depot so guess what... I will make sure I share my experience with customers, since Im in the appliance area. Karma...

Ice maker has issue with freezing and the middle drawer doesn’t hold temperature. We found out after purchasing that this is a known issue. All of this started when the refrigerator was less than a year old.

Dishwasher never worked well. I complained to Lowes 2 weeks after purchasing but nothing was done. Then the dishwasher stopped working completely. I called Lowes and they had a crew come out twice and try to fix it with no luck. We have been without a dishwasher for over 5 weeks. Lowes said we had to contact Samsung so Samsung could issue a refund back to Lowes. I wonder how much longer that will take?! Another month?

I have a 9 year old Samsung refrigerator that cost almost $2000. The Display Control panel is bad and they no longer make the part to fix it nor do they have a substitute part. So Im sitting here with a $2000 refrigerator that doesnt work! Samsung should not be allowed to sell refrigerators in this country and anybody who buys one should seriously reconsider. I have put almost as much as the original cost in repairs on this thing and thats over and above the warranty work that was done. Its GARBAGE! And they do not stand behind their product. They were going to send out a service technician at MY cost for $100 to tell me that there is no part to fix it! These people are frauds!

WARNING!!! DO NOT PURCHASE A SAMSUNG PRODUCT!!! I purchased an electric range, side by side fridge and a dishwasher from Lowes in 2009. I have had problems with all of them! I have had to go rounds with customer service (they are horrible) with still no resolution. EVEN WORSE my stove caught fire from a faulty switchboard the day of my daughters open house! My stove no longer works and there was damage done to my wall and floor... My husband and I have been trying to get Samsung to take responsibility for the damages that their review board admitted was caused by their faulty product! WHY is there no recall on the stove??? It is a safety hazard and Im not the only one who has had a Samsung stove/ product catch fire!

The bottom freezer continuously freezes and ice is everywhere. Dont know why it does it but it might be a leak in the water line. We purchased in 2014 and it has problems already.

The salesperson raved about this dishwasher. We were told it was the top of the line. In fact, it was on back order and we waited three months for it to be delivered. The warranty was for 12 months. The dishwasher began to have trouble one day after the warranty and Samsung would not send a technician. It would run for about 5 minutes and then stop. It wasnt draining. In the two years we have had the dishwasher it has been fixed four times. A month ago it stopped working completely. The motor is toast. We decided after putting $400 into repairs that we werent willing to put any more money into it. Today we purchased a new dishwasher and its safe to say its not a Samsung. Im completely disappointed.

Originally posted earlier this month. Followed Samsungs advice and defrosted refrigerator for 36 hours, with fan blowing on it. Checked to make sure all ice buildup had cleared. Turned on, ran fine, icemaker even working again. Now several days later, ice maker is stopping and probably means another complete defrost. Do not buy Samsung Refrigerators, ITS ALL OVER THE INTERNET ABOUT HOW PEOPLE ARE HAVING SAME PROBLEM WITH ICING UP AND NOISE. They dont seem to have a fix. Terrible, 5 years old $2000+ refrigerator and nothing but problems.Updated on 06/16/2018: I have contacted Samsung and searched the web. My 5 yr old refrigerator keeps freezing up and the fan starts making a loud noise. Only resolution Samsung has offered is to defrost the refrigerator. Really, its a self defrosting, yet now we have to unload and let it thaw out 2-3 times a year. This problem with their refrigerators is noted by numerous people on the internet, yet Samsung offers no remedy and it appears this problem occurs with many of their refrigerators going back several years. This company is selling numerous refrigerators and should fix the problem or offer real solution.

Had this refrigerator 2 years. Ice maker freezes up. Had to replace evaporator fan which burned up due to ice accumulating in back of unit. Unreliable piece of garbage!!!! They should be ashamed of taking money for pure crap. Load it up and take it to the firing range.

I recently purchased a whole kitchen appliance package from Samsung and in the six months that I have had it, I have had numerous problems. The microwave out and out just died on me, the handle on my freezer door keeps falling off and the worst is the finish on the oven door is peeling off. Samsung refuses to fix it, saying it is cosmetic, which is what all the other people on the reviews were told too. How can you make a crappy product that doesn’t stand up to everyday use and then say youre not going to fix it? I am going to talk to a lawyer about a class action settlement! Shame on you Samsung for not caring about the people that are paying their hard earned money for your faulty product!

I have had my Samsung refrigerator for about six months. I awoke on Christmas morning (I have the entire family over for Christmas lunch and dinner) to find my refrigerator was dead. The entire contents were warm to the touch, so it must have been off for some time before I noticed it. I was forced to throw away hundreds of dollars worth of food. No one is open on Christmas. I had a house filled with hungry people and a refrigerator filled with rotten seafood. The only place we could find to eat was a Chinese restaurant (it was like a bad rerun of the movie a “Christmas Story”) till it was all said and done I ended up paying almost $400 at the restaurant. I called Samsung and they said they would send a repairman over but not for two weeks. I take off work the day of the appointment (I work second shift and the repair shop would only give me an 8-5 window); the guy never shows. When I contact the repair shop they apologize and then tell me he wasnt coming to fix it, he was only going to look at it and that he would have to order parts. Once the parts came I would have to schedule another appointment to have it fixed. I explain I can’t keep taking off work and the woman on the phone assures me that she can get a repairman to make me his first stop of the day. On the day of the appointment I waited all morning and finally had to leave for work just before 2:00. The repairman calls me at 2:30 and gives me an attitude for not being there. At this point I call Samsung again asking for another repair company. I am informed this company is the least busy and if I get another company it will take even longer. I made another appointment and wait all morning and you guessed it, the repairman shows up again after I have already left. At this point I am furious. I call Sears, the place where I purchased it, and they send a guy out that same week. It ends up being an entire board that is dead (part # da41-00404e). The repairman tells me it would take him 5 minutes to fix it but Samsung does not let them keep parts on hand, they have to be ordered. More waiting. I had an appointment today and the repairman replaced the board and also found a fan that was bad (couldnt tell it was bad until the board was replaced). To add injury to insult the fan also had to be ordered but it was back-ordered. That coupled with having to make another appointment once the part gets here means I won’t have a fridge until the middle to end of next month! I have a child that lives here part-time who has special needs. I have medicines that need to be refrigerated as well as very expensive formulas. I have been keeping them at the neighbor down the street house but this is very difficult to say the least especially when it comes to feedings in the middle of the night.

My Samsung refrigerator is a a few years old and has had the same problems. I had problems with the leak/icing up under the drink pull out tray also. Now, the power went off in our neighborhood and when it came back on, the control panel only shows 86 88 and it doesnt respond to touch. The door has started to rust below the ice dispenser due to moisture from the small catch tray. This is not my first Samsung appliance either. I threw away a washer & dryer set I bought that had multiple problems after one year. I too will not purchase any appliances from Samsung. The TVs seem to be working fine. I have two Samsung flat panels. I replaced all of my appliances with Maytag and eliminated all my problems.

Here it is in a nutshell (a rather big nutshell)... I STRONGLY advise against purchasing a Samsung range (Samsung MODEL NE59J7630SW) for the following reasons... Purchased 01/15/2017, delivered 02/07/2017. We have been contacting Samsung for service since October with no success. We have now been WITHOUT A WORKING RANGE FOR OVER A MONTH. The so-called SERVICE and WARRANTY for this appliance is a joke (See below). We have not used the stove as Samsung instructed for over a month.Weve spent $100s of dollars eating out and can only can eat cold sandwiches at home. We also had to cancel our Christmas gathering that weve had for 15 years due to this on-going problem. Samsung now says they dont have ANYONE to service our area and were promised a full REFUND (still waiting for it). We bought it at HOME DEPOT. So that you can fully understand our frustration, heres a log of how weve tried to resolve this...10/16 - Called for service - Hot element light stays on continuously (NO CALLBACK OR RESPONSE). 11/06 - I burned my hand because I didnt know the element was actually HOT! 12/01 - Called again (ticket **) Stove-top cracked (Tech to call with service date, NO CALL RECEIVED). 12/07 - Received email from Samsung - CANCELLED TICKET/SERVICE CALL??? 12/07 - Called Home Depot appliance manager (said to try again, let him know if not resolved).12/14 - EMAIL from Samsung (new ticket **) - Appointment made for 12/18 (NEVER SHOWED). 12/18 - No one showed up. Called Samsung, service center said date was 12/21 9am-1pm (said Samsung messed update). 12/21 - Tech called 11:30 am running late, changed to 3:30 pm. Tech called 4:30 stuck in traffic, will be here late (NEVER CALLED BACK OR SHOWED UP). We texted technician at 4:45 asked him to please come next day so we would have our stove by Xmas (NEVER REPLIED).12/22 - Called Service Center, They said we were TOO FAR AWAY and they needed to service locals first. 12/22 - Called Samsung, They said they would find another service center to fix it by 12/27 or ISSUE US A REFUND. 12/22 - Called Home Depot - Rich called Samsung/called us back/said Samsung would repair it by 12/27. 12/23 - EMAIL from Samsung (new ticket **), said service center would call to set date (NO CALL RECEIVED). 12/26 - Called Home Depot (Rich) - got nowhere.12/27 - Day came and went without any call from Samsung or service center. 12/28 - 4:55 pm - Call from Service Center to make appointment for 01/03/18 1 pm-3 pm. 12/28 - 4:56 pm - EMAIL from Samsung CANCELLED. 01/03/18 appointment just made a minute earlier!!! 12/29 - I CALLED SAMSUNG and spoke to 3 different people/supervisors and demanded REFUND as promised (GOT NOWHERE). 01/03 - Samsung called, they CANT FIND SERVICE CENTER, requested Receipt (we emailed it to EFAX@SEA.SAMSUNG.COM ref# **).01/04 - Samsung called - they requested Bill of Sale (we emailed it to EFAX@SEA.SAMSUNG.COM ref# **). 01/05 - (5:31pm) Samsung called - requested SPECIAL Bill of Sale (was sent on 4th but we sent AGAIN to EFAX@SEA.SAMSUNG.COM). 01/05 - (7:52pm) Samsung called - said received all of the information except... MISSING THE SPECIAL CUSTOMER INVOICE RECEIPT. 01/05 - (8:57pm) I called Samsung back, told them we ALREADY SENT THEM EVERY DOCUMENT AND RECEIPT WE HAD RECEIVED from Home Depot.01/10 - We re-emailed ALL PAPERWORK WE RECEIVED TO SAMSUNG AGAIN... sent to (EFAX@SEA.SAMSUNG.COM ref# **). 01/10 - We emailed copies of all papers to Samsung, Home Depot store manager AND our attorney. 01/10 - We are seeing our lawyer Monday (well NEVER purchase another Samsung product).

In 2012, I purchased a Samsung microwave, electric stove/range, and refrigerator. During the first year, the control panel on the refrigerator stopped working three times. Fortunately, the refrigerator was under the one-year warranty, and Samsung paid to have the panel replaced each time. So far, I have had no further problems with the refrigerator. Within five years, the handle on the microwave pulled off. Within two years of purchasing the stove, the oven completely stopped working. The cost to repair was nearly as much as a new stove plus the repairman could not guarantee when the parts would arrive from overseas. I decided to purchase another stove and stuck with the same Samsung model as it matched the other appliances in my kitchen. Who could imagine (not me!) that within two years, the ceramic stove-top, for absolutely no reason, would crack and shatter. I can understand occasional problems with manufactured products, but to have all four appliances perform so poorly within five years is indicative of gross incompetence and poor workmanship on the part of Samsung.

We purchased the Samsung Side by Side Refrigerator Freezer (RH22H9010R/AA) and we are having MAJOR issues with the freezer, ice maker, Frost accumulating on the shelves. Call 1800Samsung seeking help 4 times. Tech person walked us through but one day later the problems reoccur especially, ice maker shuts down, Frost on shelves. Here is my latest ticket number **. Our purchase was made about four years ago. IS THIS APPLIANCE CLASSIFIED AS A LEMON...

We remodeled our kitchen and purchased an electric Samsung stove with warming drawer from H.H. Gregg. This oven was $1500 and it was supposed to work as a double oven because it has a metal divider and dual controls for upper and lower ovens or you can remove the divider and use as one large oven. I was so excited to basically have 2 ovens, plus a warmer. It never baked well from the very beginning. I would preheat the oven, but it would never cook at that temperature. It was always 50-75 degrees below what it was set for. It was under warranty so I called Samsung. They wanted ME to troubleshoot and calibrate the oven, which I did following their instructions. Nothing helped. I called Samsung four times and finally got them to arrange for a licensed local tech to come fix the problem. He replaced everything he could find and it still doesnt work. The oven is awful and Samsung customer service is just as awful. They read responses from a card and do not listen to anything you are trying to tell them. I really wish I had read other reviews before I ever bought it. It is still under warranty with H.H. Gregg, so now it is their problem, and mine.

Its a gas stove with a blower in the oven, lets you air fry or roast, the only gripe I have with the unit is the stove top. The four burners arent regulated properly, they stay on high through 2/3 of the knob rotation making it difficult to get the exact temp youre looking for and the center burner that comes with a grill takes forever to heat up. It takes a good ten to fifteen minutes on high to get hot enough to cook pancakes.

3 yr old Samsung French fridge started frosting over inside walls, melting then flooding floor, spoiling milk, veggies and frozen items, molding foods. Ice maker doesnt work, loud motor and barking sound (both intermittent). Called Samsung, gave me name and phone for certified technician - 7/1/14. First appt for a tech - 7/14. Tech needed to order part. Two-3 wks later tech returned...wrong part. Had to order different part. Tomorrow is 9/1/14. All summer with broken, erratic fridge, multiple calls to Master Tech and Samsung customer service, lots of I understand how you feel and Im sorry for your problem and no call backs...but lots of frustration and rotten foods. All summer and no fridge.

Ice maker in fridge circuit board shorted out and caused house fire. Lost everything in my home. Samsung rep came and investigated and took ice maker from fridge and said not the cause! Fire marshal reports said ice maker was cause. A service tech also said cause was fridge! You should Google Samsung icemaker fires and watch all the complaints.

Bought a RF266 on September 17, 2011. Now it doesnt work. The fan started making a loud noise one morning and by that night the refrigerator part had stopped working completely. Called a local repairman to come out and he told us that the freezer motor was freezing up and would stop working also. Told us to unplug the refrigerator and see if it would hopefully reset itself, but not likely. Called Samsung and they gave me the run around that they have never heard of that problem before and I have been reading all afternoon of the same damned thing almost. Even after two months of having it had to get icemaker replaced and it still acts up off and on. Samsung does suck.

Over the last 2 years I have purchased 3 Samsung appliances, a microwave, an electric range, and a dishwasher. Each had had quality issues. The microwave runs fine but the door handle completely pulled out of the door. We dont even use it very often. Its 2 years old so I know from my experience with the dishwasher that I wont get any help from Samsung for poor quality. The dishwasher is high end model. The pieces holding the upper rack are plastic and dried out and broke within months following the purchase. The company replaced them once but when it happened a second time - because the plastic once again did not hold up - no replacement because it was outside the warranty date. Really? This is a quality issue and should be fixed completely. For now tie wraps hold up my top dish rack. So much for a $900 dishwasher. Finally the range. It is hit or miss whether it holds the set temperature and doesnt necessarily get to temperature if using one or more burner. Ive had it with Samsung appliances. Never again. The only samsung product I can honestly say Im happy with is my phone. Samsung appliances look nice on the outside but are made of poor quality materials. Samsung appliance department should meet up with the electronics department for a lesson in quality.

I purchased an 9187 OTC Microwave in 2010. In 2012 and again in 2014, I have had to replace the control panel due to the 5E error. Samsung insists this is normal, that the electronics routinely fail during the life of the appliance. I have tried isolating the ribbon cable as suggested by some comments, without success. Ditto for unplugging and cleaning the leads to the keypad. With 300 complaints on this site alone, something is wrong with the design of these microwaves and I am surprised Samsung will not acknowledge the issue.

2 months after buying our Samsung refrigerator, the LCD screen started being very intermittent, then finally froze up on the water dispenser. 2 web based requests, and at least 10 phone calls to Samsung, and I am still getting the same runaround as posted by others here. STAY AWAY FROM SAMSUNG, PERIOD!!!!!

Samsung microwave hood combo ME21706MQS/AC. Purchased an entire kitchen package from Sears Nov 2015 which included a Samsung microwave oven. We are a retired couple so use microwave to heat food and drinks. The microwave would not heat August 2017. Contacted Sears who sent a repairman. Estimate is to replace magnetron $133.96; diode $9.99; transformer $143.46 LABOUR $189.00. Total is $476.41 and I paid $599.99 plus get for the oven. Repairman recommended not to repair as it would not work in less than a year! In other words a piece of crap! I took out the 3 year no interest from Sears so I still have over a year to pay for this piece of crap. Samsung or Sears would not help.

How to fix Samsung microwave SE Code - We had the exact same problem ... SE code out of the blue, keypad wouldnt work at all. I have the solution and all you need is a Phillips head screwdriver, no skill required for the rest. I searched internet, found a YouTube video on how to take the panel apart. Unplug your microwave, follow directions to take panel off - a 5 minute job. Unplug and replug blue and white connectors...easy. Take some rubbing alcohol and wipe off that green ribbon (I read this a lot on other sites). While you have everything apart, wipe down the inside, there was some gook behind the panel so I figured, what the heck. I put it back together, plug it in. We havent had any problems since. Save your money, this is a very easy fix. I feel like the quality of every thing these days is cheap, made overseas **, so having this happen in under 24 months did not surprise me. Im just glad I didnt get ripped off further by Samsung telling me a professional repairman was needed. It was a 20 minute fix from start to finish, maybe less.

Refrigerator RF4287HA - We paid $350 to have a authorized Samsung repair service tell us that insulation foam trapped in the overflow tube caused our lower freezer drawer to build up ice and eventually prevent the drawer from opening. Two months later the problem returned. We began a process of turning off power, emptying the drawers, placing hot water in pan within and melting down the build up. We do this 6 to 8 times a year since purchasing it. Today I went online to ask if Samsung has a permanent fix and they gave no advice - but did ask for my credit card for which they claim I would get an answer. Scam? Is Samsung a South or North Korean company? They are the worst.

We built a house in 2016. Went with the Samsung new black stainless steel appliances. We have had nothing but problems with the Refrigerator model# RF260BEAESR. The door clips keep breaking, you can’t get in and out of the freezer part and the MOST frustrating is the ICE MAKER! I have spent no less than 15 hrs trying to fix it. It was out of warranty two weeks and got nothing from Samsung. I am going to share something I have learned: Always ask how much the extended warranty is, if it’s almost half as much as the original cost of the thing you are purchasing STAY AWAY!!! I figured this out after having bought 3 dishwashers and two refrigerators. Case in point current refrigerator (Samsung french door) warranty was $756.00 I paid $1,600.00 for it new and have had nothing but problems. Oven was $350 for warranty new it was $1,700. We have had 0 problems with it. Microhood $35.00 new $350.00 0 problems... I strongly recommend you stay away from Samsung appliances. They make a great TV maybe phone but thats it.

Bought dishwasher dec 2013 and 5 year in home full warranty, when called for service got the royal runaround - put on hold for hours, sent repeated emails, no response, not even courtesy bot acknowledgement. Whole experience turned us off Samsung completely. Have never experienced such poor service response ever in my long consumer life as with Samsung.

I and my family are extremely disappointed with a Samsung product (DMR78 Dishwasher). We bought it three years ago and it already stopped working. When asked for support, I was told that a defective part will be provided under warranty, but I should pay for labor to install it. On top of labor, Samsung wants to charge $100 for a service call. This is really bad! This is Samsungs fault, that a relatively new product stopped working (an old GE model worked in our kitchen for 10+ years without a glitch, before we replaced it with DMR). Now, Samsung wants to charge this ridiculous service call charge of $100 on top of the $80 for labor? The total $180 fee for our choice of this product? That’s a very disappointing way to treat your customers, Samsung USA!

We bought this refrigerator 5 years ago and had the first problem within a month. The icemaker refused to make crushed ice. The part was replaced. Six months later and the plastic circle on the back of the ice bucket cracked and we had to get another one. Then we had the leak under the deli tray that others have complained about. The water refroze under the tray and made it impossible to open the tray. We had to take everything out and thaw the water lines. Then we had to buy another ice bucket and another and another. Now the ice maker has decided to only dispense cubed ice - no water or crushed ice. Needless to say, this will not be my next refrigerator.

We purchased a set of Samsung appliances at Best Buy as part of a kitchen suite. The dishwasher that came with it (400 series) was absolute garbage. It would not clean the dishes and was displaying error codes. The dishes were more dirty coming out than going in. After a LOT of arguing, and technicians coming out, Samsung agreed to refund us for the dishwasher. We went back to Best Buy and bought the supposedly new and improved version DW80F800UWS with storm wash. It seemed better, but now a few months later were having the same issues again. Now its saying theres a 5E error which is a kinked drain hose. Checked all the hoses and nothing kinked. Technician came out and said machine is fine...then whats the error code for?? I would also be interested in a class action lawsuit as this has been well over a year of going back and forth with Samsung to get a dishwasher that actually washes dishes! Better off washing dishes by hand. Particles stuck to dishes and dirty water sitting on the top of the mugs and bowls. Technician also informed us that the garbage disposal is made of plastic and frequently breaks. My 20 year old Kenmore worked 20 times better than this technologically advanced pile of garbage. Do not buy a samsung dishwasher unless you want a headache to deal with. Their customer service is horrible, theyre rude and claim theyve never heard of any of these issues.

My dishwasher is not working properly. I called and a tech came to my house. He indicated the heat sensor and control board is bad. The control board was defective and therefore made my heat sensor go bad. I am very upset because the repair is going to cost more than the dishwasher. Samsung product. I read a service bulletin on the internet and it says the control board in that unit needs to be replaced due to a manufacturer error. My model number is dw80f600utb. My dishwasher does not work. Samsung not stand by this product! Piece of garbage!

I purchased my Samsung SM 26CF 4D refrigerator in July of 2014 for almost $1000. Now neither the refrigerator nor the freezer are working. In addition, it is kept at a residence I rent out but only had my first renter of the season in May. When he got there the entire contents were rotten and even after a cleaning, the interior smells horrible. I have called Samsung 3 different times only to be told each time someone will respond per their policy within 48 hours. That was 3 weeks ago. They also said they would escalate it to their executive team and they would call back within 48 hours. This means nothing as I last heard from them 6 days ago when I called them. To get me off track the rep said I needed my receipt, which I have had since the first time I called. He then said These things take time. Their customer services is horrible and they look for reasons not to fulfill their responsibilities. Please do not buy a Samsung appliance from them.

My 5 year old fridge freezer with a ten year guarantee on the digital compressor recently packed up and they passed me to A Samsung Service Centre namely Elite Digital Appliances, who refused to fix or replace same saying it was the gas cylinder and charged me £235.20 for a 5 minute regassing service. Samsung refuse to accept responsibility after telling me it was covered by the warranty, but later retracted. They have offered £50 as a gesture of goodwill, which I have rejected. Beware of these service centres who are probably in collusion with Samsung to rip customers off. We shall see what the county court says.

We purchased this dishwasher (Samsung DMR77 Stainless Dishwasher) about 2 years ago, paid $800 for it. It has never cleaned right from the beginning. After a couple of months, the stainless front door panel started pitting. I contacted the company and they tried to make it my fault. Now, the motor is making this high pitched noise that is very irritating. I suspect the motor bearings are shot. I replaced a 10-year-old Maytag machine that was still working fine. My wife wanted to remodel the kitchen and go with stainless, so we bought a Samsung stainless refrigerator, dishwasher and microwave. This dishwasher is a piece of junk and I am going to toss it and buy a Whirlpool for about 40 percent less than I paid for this junk. I will never buy a Samsung product again.

Bought this dishwasher May 2014 and there has not been one single load of dishes come out clean... or dry.

We purchased a Samsung OTR microwave model SMH9187W (from Sears) in June 2011 and it was installed in July by Sears. I returned from a 3-week trip in mid-August and found the microwave door ajar and the light on. The latch hooks on the door had no tension and could not keep the door closed. Everything seemed in working order when I hand held the door shut. I called Sears and they said, Sorry, youre one month out of warranty. For $75.00, well send a serviceman out, but youll have to pay for parts and labor in addition to that. However, they offered a deal of almost $300.00 for a service contract to take care of the problem. Big deal. I can buy a new microwave (not a Samsung and not from Sears) for almost the same amount. So much for the consumer reports and salesman recommendation! So far, Samsung has provided no more encouragement. They recommended a close by repair service phone number and when called, they said they can supply the part for repair, but did not get back to me on a price. When asked, Is it difficult to replace the part? The response was, Not for us. Such beautiful concern. I asked, Are there instructions with the part? No. How do you people stay in business? Beginning to sound like pre-WWII Japanese junk.

The Samsung microwave SMH8165ST was purchased approximately 2 years ago from Lowes. First the light kept coming on and off by itself for a day or two. We unplugged overnight, same thing. Then the SE code came on. We looked online and there were many, many complaints about the SE code and at the same age of microwave as ours. Some people suggested taking off the touch board, replugging everything and putting it back. For some it worked. We simply plugged and unplugged the wires inside, replaced. Now the microwave is completely dead. Customer service just gave me a number to buy a new keypad. No more Samsung for us.

Four days ago, wife went for ice cream and all items in freezer were melted, ice cubes and all frozen items melted. There are only 2 adults in this house and we eat out all the time so this appliance is not abused, opened and closed 500 times a day by 5 kids. Wife calls Samsung and gets the run around from someone reading a card...do this, do that, and next day, thanks to the idiot, the temperature had gone up another 10 degrees. We called again and again, got another idiot reading off another card that could not give any usable information, and the best they could do is set us up with a generic all-brand appliance repair private contractor whom, after checking the c/os against him, sounded shady.I cancelled the call and took a bullet with Sears $275 plus tax $294 on top of the ton of money this hunk of Asian crap cost me (the contractor grade American fridge I got with the townhouse was working fine for 28 years until I unplugged it the day this crap came into my house). So much for Asian technology, and do not expect any red carpet treatment from Samsung CSRs!!!!! I am so sorry I bought this!!! And will never call Samsung again. As absurd as it may sound, a Honda service writer may have offered better information as what to do to check the appliance!

My side-by-side Samsung refrigerator, model RS265TDRS, was purchased in December 2010, so its about 3.5 years old. Very expensive unit. It started making noise sounding like a generator - so loud, I was afraid something was breaking in there. When I opened the refrigerator door it would stop, then start again when the door was closed. We moved the food into another refrigerator and freezer, unplugged this unit, and made arrangements with Samsung for a service call. (That itself was an adventure: Samsung rep never responded to email; the phone number in the refrigerator manual was for mobile phone service; the online form for a service request didnt work under several browsers. Finally used live chat and had the chat rep fill out the service request for me.)Two weeks later, I plugged in the unit in preparation for the service techs visit. No noise. The service tech called me to confirm the appointment, then suggested we cancel the service call, because (a) with no noise, he cant really diagnose a problem; (b) chances are it was just ice build-up and may never happen again; (c) removing the panel to get at the fan means removing all tech, because everything is attached to the panel, and that means replacing the panel because you cant just put it back on after its been taken off; and (d) something like his labor and the panel wouldnt be covered by warranty anyway after 3.5 years.These are expensive refrigerators. I like lots of things about it, but I think its ridiculous that I should have to unplug my refrigerator every now and then to make sure ice doesnt build up, and its ridiculous that this problem wouldnt be covered under a warranty. For anyone who has the same fan-sounds-like-a-generator problem, unplug it for a while and save yourself the hassle of getting in touch with Samsung. Im really hoping this solves the problem.

I purchased new double door top frig bottom freezer. It has never worked from the day it was delivered. My incessant complaints finally got a service call. Tech shows up looks at frig and announces I have no tools. I ask Why bother to come out on a service call, are you a complete idiot? A new company appeared yesterday. They inspected. Yep needs freon. I think they wrong as freezer, will get very cold frig low 60s F.

Purchased a kitchen package (minus dishwasher) just 2 years ago... refrigerator, stovetop and microwave. With the exception of the microwave, we have had significant issues with the performance. So much so, in fact, that even though its only 2 years old, rather than repairing the stove... which blew something during a self-cleaning cycle, shut down and remains locked even after 3 days. We are trashing it and buying ANYTHING BUT Samsung. Even the repair service, when calling to confirm our appt. and advised by me that we were buying rather than repairing, advised that that was the way to go when dealing with a Samsung product. That pretty much says it all.

We purchased a Samsung refrigerator model RF28HFEDBSR/AA Sept 2014 and now the ice maker is not working and water leaks from the ice/water dispenser. Also the front strip between the French doors is broken. Called Samsung customer service, shameful... Takes forever to get through and they are of no help. Paid $2000. Never buy a Samsung appliance especially a refrigerator. Youll be sorry.

My 4-day old Samsung microwave caught fire. I spoke with Sears who held my 5-year guarantee and they talk to Samsung as its under the 1 manufacturers portion of the guarantee. Well, I paid for a 5 year guarantee so I dont how they can weasel out of the 1st year. Samsung was no help either. Sears came out twice and refused to make any repairs.

Very disappointed with Samsung microwave and lack of support for this widely reported issue. Microwave failed after 1.5 years which is pathetic. They may make decent phone, but stay away from their appliance if you know what is good for you.

Model DW80F600UTS/AA Dishwasher manufactured in Dec. 2013. Dishwasher was purchased in early 2014 and lightly used (on average once or twice a month). Will not start, showing a high temperature error. Samsung recommended repairman, inspected and quoted a price of $437 to repair.

I love my fridge and the screen on the front where I can leave notes to the family. Only thing I cant figure is why make such a big refrigerator with a tiny ice container. We fill 3 or 4 glasses and ice is gone. Not big enough for a family. And its a big fridge but not a lot of space. All I can say is make a bigger ice maker and tray.

Same problem as hundreds of others! A beautiful $2200.00 problem! Only 3 years old and nothing but problems! Freezer works fine, but fan freezes up so the fridge stops cooling. Never trust the temp, bought 2 fridge thermometers to keep in it and watch them constantly! Lost lots of groceries, had a new control board put in to fix the problem, but after 2 weeks had to thaw it again; now after only 1 week, it’s happening again. Is there a fix or do I go buy a new one? Would like to join a lawsuit with others!

To keep it simple; we purchased a floor model Samsung from Sears. It was delivered and set up. By the next day we realized fridge wasnt getting cold. Sears wouldnt refund us. Had registered with the Samsung warranty. They sent a repairman out and deemed it unrepairable. Samsung will not honor warranty. We are without recourse and have a broken fridge.

We bought a refrigerator Samsung at Sears on January 2018. On June 2019 the refrigerator started accumulating water under the drawers. Samsung said that was not in guarantee any longer. Can you imagine buying a refrigerator and one year after is not working properly. Not to mention that Sears wanted to charge more than $500 to fix it. If you want a refrigerator try Whirlpool or another trustworthy company. Samsung is not the company.

On May 12, 2016 my Samsung side-by-side refrigerator (model RSG257AAWP) that I purchased on April 14, 2012 stopped cooling. It has been an absolute nightmare trying to work with Samsung to have someone come out to diagnose the problem. It is now May 23, 2016 and I am still calling Samsung trying to find resolution. I was assigned to a repair service (Home Service Network) on May 14th. On May 16th they informed me that they dont have any technicians that could work on my refrigerator. I called Samsung back and my ticket was reassigned to another repair service (Priceless Appliance Services). I was told that companies are to respond in 1-2 business days. I waited. Nothing! I called Samsung again. My ticket was reassigned again (Mr. Appliance of Central Maryland) and again I did not receive a call from this service repair company. When I called Samsung once more, today May 23rd, my ticket is showing that its assigned to Priceless and not even the last company that I was given so it appears that my ticket was not even reassigned. Now Im starting to think that the Samsung warranty policy is a sham. If they refer a customers ticket to enough non-responsive repair companies, at some point, especially with such an essential appliance as a refrigerator, the customer will become totally frustrated and seek to resolve the issue with a non Samsung repair service. This deems your appliance out of warranty even if you only have someone diagnose but not fix the product that you have so desperately tried to seek help for from Samsung. BE AWARE! BE CAUTIOUS! Its probably best to NEVER, EVER purchase Samsung appliances. In the future, I will only purchase appliances made in the USA.

I purchased my Samsung and the extended warranty. Ive had Sears out here 4 times and they called Samsung. The Sear service tech called Samsung and the rep at Samsung said since its a high volume ice producing unit and the ice sometimes shatters. WTF!!! It produced great ice cubes for the first year! I then called Samsung and talk with management. They have agreed to send a tech from Samsung to have a look at no charge. To call this refrigerator a lemon, Sears has to send out a tech out 4 times and order new parts 4 times, so thats 8 visits! Im now waiting for visit # 5 and need to order parts two more times to get rid of this lemon.Im so pissed off at Sears for wasting my time and making me go through a painful process to solve my issue. Dont buy anything from Samsung, because its junk! I had to replace Samsung Dishwasher after 3 years. Also, read the fine print on the warranty. Im winning this war and next time they come back, I will say order some parts until I hit their quota. By that time I will have cost them close to $1500 in service calls. I would recommend extended warranty on every dishwasher and refrigerator you buy. I replaced the piece of crap Samsung dishwasher with a Bosch and love it and I purchased a 5-year service agreement.

I purchased a Samsung RB2155BB refrigerator back in 2004. Now, the sides of the unit are getting extremely hot to touch. The repairmen wanted too much money, so now Im trying to get Samsung to warranty the unit since this is clearly a major malfunction.

I paid for the top of the line Samsung refrigerator mostly cause I like the style of it and I tend to pay more for products based on what type of insurance the product is well built. I spent $5,000 for my Samsung refrigerator. May it be a cultural difference I really dont care. Were in America and we have high standards with our products. Our refrigerator ice maker gave us problems almost day one. After 3 attempts to repair the ice maker I contacted Samsung and over a course of several months it was unbelievable to have to call the number that only answers the phone for 2 hours a day and if youre not first in line you will not have an answer to your ring. If you try to call back it goes to busy. Based on my persistence and anger I made sure I was first in line. Then they make me jump through hoops knowing they sent repair guys who have designated my refrigerator ice maker unrepairable. So getting the information they wanted not that I would have to actually call back. They had an email address I could send the information but would not reply to my email which forced me to have to call back to this line that is only open for a couple hours per day! All I got was, Sorry sir thats just our policy!Again through my persistence I did get the check minus the shipping minus the time it took for all 3 repairs for me to take off of work minus the continued frustration and time aggravation to contact them over and over! On top of this it even gets worse. They wanted a picture of the power cord cut. This is to assure them I wont throw it in the garage and use it there! I am not writing for failed ice maker. I am writing for the arrogance of a company to have policies set against the consumer and America needs to know it!

Purchased a 4 piece Samsung Appliance Package. Initially, after 6 months, I gave them a 5 star review. Still, after 4 years, every appliance has performed above my expectations. BUT... buyer beware... DO NOT purchase appliances with the black stainless finish. The finish on my oven door is peeling off... looks hideous. I purchased the extended 5 year warranty, but cosmetic defects are NOT covered. I have to purchase a $317.00 (plus) replacement oven door. Why would a company that makes quality appliances not cover a factory defective finish and ruin their reputation? Very disappointed. Spent hours with customer service to no avail.

Mine stopped working right after the one year warranty expired and has the flashing lights. Called a local appliance repair guy and he told me he does not repair Samsung. Why? Because they keep breaking down and he has to keep coming back to replace parts at his cost. Customers think it’s his fault, but after reading this blog, we all know the problem is Samsung. My other Samsung appliances are not great either. I just purchased a new highly rated Kenmore from Sears. After checking Consumer Reports, Samsung has the worst frequency of repairs of all brands. Stay away from Samsung and don’t listen to salespeople. Do your own research first and buy a dependable brand. Anybody want to buy a lightly used dishwasher? LOL.

We will never buy any Samsung appliances after our experience with them. We bought the Samsung RS22HDHPNSR/AA Refrigerator and within 2 months the ice maker stopped working. That is something we could live with. Then 1 year later, I noticed the freezer was defrosting and everything in the refrigerator was warm. Lights and power still worked but it was no longer cooling. We lost all of our food and I tried calling Samsung support but was directed to calling back during business hours. We are family of 5 with three small children, including a baby so not having a working refrigerator is stressful. My husband and I could not find a company open on the weekend that could service a Samsung. Two days later was a Monday and we finally got in touch with Samsung but our refrigerator was 1 year and 2 months old, not covered under warranty. They sent an appliance company, which we had to pay, for them to tell us the cooling system went out and no one can fix it. We told Samsung and they said they will do research since the cooling system is under warranty for 5 years. Still no word after numerous calls, holds, and terrible customer service. Finally they got back to us with no one can fix it, that we can submit our receipts for reimbursement, which we did. Then we moved ahead with buying a new refrigerator (different brand this time!) because it had already been 1 week without one and that is hard to do with small kids. Lowes was extremely helpful and hauled away the old one. We had to follow-up with Samsung AGAIN regarding the receipt/reimbursement. Terrible customer service, hold times for 40 minutes and longer, and they tell us they got our receipts and to hold onto the broken machine. Never once at the start of this process did they share that policy. We tried to track down its location with Lowes (Lowes again was extremely helpful) and find out it went to the same company who did the service call called that company and it had already been recycled. I called Samsung with again terrible customer service and they just keep repeating the policy even though we were told once we submitted our receipts everything was done. I asked if they hauled away the broken (dangerous machine with Freon in it) and they said Samsung does not provide that service that, I should have put it on my front porch. So I asked if they pay condo association fees for having broken and dangerous appliances outside my townhouse. What about the food we lost? Not to mention the stress and poor customer service, I would never recommend buying a Samsung anything to anyone. Samsung sells expensive refrigerators that stop working after 1 year and have the worst customer service I have ever experienced.

Bought the refrigerator (Samsung Model RS2556SH) on 10/15/2004 and, except for the ice maker and the fact that its a bit noisy, it has worked well ever since it was installed. While the ice maker does make ice, there is usually a mixture of crushed and cubed ice and the selection setting doesnt make much difference. Im writing the review because, after reading the reviews posted on this site, I felt I should offer a positive review and let readers know there is at least one person whos had a fairly good experience with a Samsung refrigerator.

2 years 6 months after I purchased my refrigerator, stove and microwave range top, 2 out of 3 have broke! I cant believe when I went to search for possible problems for my refrigerator ice maker not working, water does not work and it sounds like an army helicopter is behind it that there was no company backup on this problem. They apologize and offered four $416.00 extended warranty. Im going to deliver this back to Best Buy and park in a parking spot with a sign on it! Class action lawsuit in my book!!!

My 4 year old Samsung French Door Refrigerator stopped cooling. As it was a Saturday night, I called a local repair company who came out and replaced the electronic control boards. That didnt fix the issue, so I called Samsung and found out that the unit has a 5 year warranty on the closed system. They gave me a repair ticket and said that the service provider would call in 24 to 48 hours later. The service center rejected the ticket because it doesnt do that repair. I have so far called the service center 4 times and have been escalated to the Executive Customer Relations department. Each time they have sent the ticket to the same service center and it has been cancelled. I have tried to escalate further but the Executive Customer Relations department is apparently a series of call centers with no centralized structure, no consistency and no accountability. I am giving up on Samsung at this point and I will never buy another one of their products. It appears to me that the warranty is a sham because they do not have anyone to actually do the repair they warranty.

Our Samsung dishwasher started leaking one week ago (3 years old). Not under warranty. It was very hard to get a Samsung approved repairman. He comes in and after 10 mins. and 95 dollars tell me I need a new part but the good news is that there is a service bulletin on this part. I NEED TO CALL SAMSUNG AND ORDER THE PART. Samsung, he assures me, will pay for the part. It is a scam. When I called Samsung, they had never heard of a service bulletin, might not have heard of Samsung, not sure.They kept reading from their cue cards: Your dishwasher is not under warranty anymore. They were rude and very unhelpful. I have FOUR Samsung appliances in my kitchen, did not even treat me as a valued customer. When I offered to send them the service bulletin on the part, they did not even answer. DO NOT BUY A SAMSUNG APPLIANCE! By the way, the microwaves heating sensor stopped working after one year. Their products are lousy and their service is even worse.

Like everyone else posting here, I bought a Samsung Over the Range Microwave. At the time, Consumer Reports thought it was the best buy in microwaves. Last time I bother to read Consumer Reports. My Samsung isnt even 2 years old; but of course, no longer under warranty and it stopped working. I get weird symbols appearing on the panel, then SE, then a row of 6s and beeping. My husband tried to do what other people having this problem have reported doing on the internet. Unplugged it for a day, tried resetting the key pad. The bottom line is the keypad is flawed and even if he can coax the microwave to work for a short time, it ultimately quits working again. My husband went online to purchase a replacement keypad from Sears. Sears discontinued the part. I guess they dont want to be mixed up in this mess. I dont blame them. I called Samsung and good luck. They could care less about making good on a clearly flawed design/part. They told me they could arrange a repairman to come to fix it at my expense. I am not throwing away more of my money trying to fix this piece of junk. Samsung obviously wont stand behind their products.Time to buy another microwave; it took a lightning strike to kill my first GE microwave of 20+ years. I am headed back to the GE showroom. This was the first Samsung product I have ever bought and it will be the last. I really hope that they recorded my conversation with their representative on the phone today. Maybe when the company goes bankrupt, they will figure out in retrospect why! They deserve to go bankrupt.P.S. I saw another disgruntled customer has posted a video on YouTube about his microwaves bizarre behavior. He has the same model as mine and his microwave is doing the same thing that mine is doing. Watch the video and weep. Fight with your wallet and dont buy Samsung products!

After purchasing all new matching appliances refrigerator, stove, microwave and dishwasher 2 yrs ago, the Refrigerator stopped making ice after a couple months of owning. Plus its the noisiest refrigerator, ever. Service rep. came in and defrosted it, and it began making ice again. Ice is always soft and water drips inside the lower compartment. Several calls for service rep, with same repair results, defrost. The week the warranty expired, same issue. Called manufacturer. Asked if there was a recall on the refrigerator. They said no. Unbelievable, poor engineering, there should have been.They offered a free repair service, with replacement of ice maker. Well completed job. Ice is a bit more solid, but ice maker still froze up within three months of replacement, sad. I will never buy another Samsung product. Very poor customer service too. Sold all appliances for a loss. Bought all new GE Appliances. Still Made In USA. Better warranty. They look and work great.

Smart auto and Heavy code on DW80F600UTS. I purchased this dishwasher in late 2013 because it was on sale. It was a year later when the Smart Auto and Heavy lights started blinking. I didnt purchase the extended warranty which was a mistake. The dishwasher became something for looks for awhile until I had time to fix it. Once I started fixing it recently, I found many posts on all the possible fixes. I replaced the case break and it still does not work. I see others say to replace the ECS and main boards. I must have pulled out the dishwasher a half a dozen times already trying to fix it. What a waste of time and money. Never buy a Samsung. I think I will also trade my Galaxy S5 for an iPhone just out of principle.

Bought 4 appliance package from Costco. All are good except for the range. Could not be worse. When it heats on high (say to boil pot of water), to turn down you have to go all the way to low and then come back up to where you want. Had repairmen out for the second time today. They agreed it’s weird and contacted designers who said THATS THE WAY THEY DESIGNED IT. Are you KIDDING??? They obviously don’t cook and don’t test these things themselves. I’ve had at least 25 stoves in my lifetime. Four of them glass top. And with NONE of them did I either have knobs that didn’t immediately respond when turned up or down (mine take up to 39 seconds to respond!!!), or did I have to nearly turn off and restart over to choose a new heat setting. DO NOT BUY A SAMSUNG RANGE!!!!!!

We have had the Samsung refrigerator about 8 years. We had to replace the ice maker 3 years ago. Several of the drawers are cracked but were never dropped or abused in any way. The gasket around the doors to the refrigerator part are weak and will have to be replaced soon. Although the refrigerator an freezer keep food cold and frozen, we know this appliance will not last like our previous one which we still have and isnt a Samsung. The old one is in our garage and still works like new and is 25 years old. I wanted a larger fridge and that is the reason we bought the Samsung. Of course, I regret buying it.

Bought 5 new Samsung appliances in February and now the compressor in fridge has failed. Samsung will not replace fridge and I have to pay to have fridge removed from home to shop for repairs and back again. Now realizing that buying Samsung appliances was a huge mistake, never had luck with their DVD players and should have known better. Will stay away from Samsung in future for sure.

If it were possible to give zero stars I would do so. We paid nearly $2000 for this refrigerator less than 4 years ago. We got only 1 year of trouble-free use out of it. Right after the 1-year warranty expired the ice-maker started completely freezing over, making it unusable unless we manually defrosted it. Even though the unit was out of warranty Samsung agreed to repair it for free. Repairman came out, made the repair but said we WOULD have trouble with the unit again. Indeed, and sadly, his prediction was highly accurate as a year later we started having the exact same problem. Now Samsung wants to charge us $525 to fix it AND they only offer a 90-day warranty. Samsung, they make cellphones that catch on fire and refrigerators that only work properly for a year. AVOID this companys products at all costs. They are not to be relied on. The government should do something about them but Im not holding my breath waiting for that to happen.

I purchased a Samsung convection range/oven on 5/30/2014 from Best Buy for $770. I dont do a great deal of baking, but mostly casseroles, meats, etc. I believe baking cakes or cookies would have tipped me off earlier that the oven wasnt heating right. Over the last few months I noticed that it was taking much longer than usual for the food to cook. One evening when I opened the door to pull out a chicken casserole, the chicken was raw inside and the rice was crunchy. The oven was set at 400 degrees but I could hold my hand in the oven and it only felt warm. I am going to buy a new oven and you can be sure it wont be a Samsung. As a note, I also purchased a Samsung dishwasher which is 3-years old and Ive already replaced the pump and it looks like it needs to be replaced again.

I purchase 4 Samsung products -- fridge, stove, microwave and dishwasher -- less than six months. My microwave was first, problem fixed; dishwasher the circuit board went out, Store Liquidators replaced it. Now my refrigerator start smelling of something burning. Contacted Store Liquidators for their repair person, no one called me back. They stated all merchandise were scratch and dent. That was not true.

4 Years ago I upgraded 4 of my appliances, 2 of them Samsung fridge and microwave. Fridge broke in 2013. Microwave broke this month. Called Samsung informed them its not working and gave burning smell and they recommended to have microwave evaluated by tech which I refused (reason written below between they told me after 1 year no warranty). Went to Best Buy and bought GE microwave. Hopefully it will last long. Our TV from Samsung already broke of course. Last year when my fridge broke, I called Samsung. In short they recommended CERTIFIED technician who came and couldnt pinpoint issue (FREEZER SIDE WAS NOT WORKING, MELTING EVERYTHING). He told me it could be one of many reason and recommended to change 3-4 expensive parts plus his labor cost. I could buy new fridge comparing parts and labor cost. My opinion Samsung products dont last long. If you have money to throw, do buy them.

Samsung’s refrigerators are nothing but disappointment. Their refrigerators are not cheap, so you would think you get what you pay for... but you’re paying for a fridge that doesn’t cool the food and when it is it is never the posted temperature. This fridge will not only cost you thousands to purchase, but then thousands in lost food due to spoilage and hundreds if not thousands in repairs. Samsung’s warranty and customer service are jokes, and neither can help in rectifying their wrongdoings! They have been selling the same faulty design in all their refrigerators since 2006 despite the class action suit against them for their faulty design. They will tell you it’s a rare issue... it is not. There is a service bulletin out about it. They’re aware. They just don’t care. Last week my Samsung “fridge” caused mold in my toddlers cup due to improper cooling, this is how I discovered (for the 3rd time) it stopped cooling once again... despite it reading a temperature of 38*... not cooling while displaying a temp that indicates it is, is causing unsafe food temps that have made people sick! They don’t care. There is a reason there is an FB group of over 25,000 asking for a recall on all Samsung refrigerators. If you make it through the warranty period without issues, rest assured your product will break in 1 months time. Don’t buy Samsung. It is nothing but pretty TRASH!

This is the Chefs collection dishwasher. It washes dirty dishes very well, but it doesnt dry them very well at all. I mean there is plenty of water left on dishes after a load, and that is with the DRY+ and Sanitize options on. Many options on this unit, boost certain zones, a flex tray on the top, more than a few load options, but whats the use if your dishes are not dry. Handles a lot of dishes at one time and better organization. Stainless steel outside and inside. I should have done more research before purchasing this unit. If you have the latest technology dishwasher out there, you would expect it to perform like one. This one did not.

We purchased a Samsung refrigerator model #RFG298HDRS 5 years ago and have had issues with water leaking and freezing under the cool select pantry drawer. Some reviews say the leaking is caused by not using Samsung filters but we always use Samsung filters. We bought the extended warranty and had the heating element changed for free but now less than a year later we are having the same issue again! When you spend this much money on an appliance you expect it to work!

A year and a half ago bought new Samsung side by side refrig. Now the fan for freezer stopped working. After many hours on the phone with Samsung with no response or help hired a repair service of our choice, since the Samsung approved repair company was not able to fix for 2 1/2 weeks and also was rated very poorly. Do not ever buy Samsung refrig. This is the second one we purchased, should have learned the first time. First one broke down twice on fridge side after 7 years. Never again! Please read all the reviews and beware!

I got this in Dec 2013. It kept leaking water from the water dispenser. I called the 1-800 #. They said it was ok for it to do that. By June it stopped making ice. They just told me to reset, so I did. Work for a one month. On 7-2-14 called them again then in 8-26-14, then 2-6-15 then 2-8-15. I have all my reference #. They told me to take back to Best Buy but not until my warranty was expired. Now Im have a fridge that I paid 1,300.00 with ice maker that dont work. What Kind of Company is This? Please help me with my issue!!!! They need to understand that Im a 54 y/o female that lives 98 miles away from Best Buy and not easy to just take a fridge in a Car!!!

I do not typically do product reviews but after seeing a rash of Samsung refrigerator ads on TV I felt compelled to respond. We needed a new refrigerator after our 15 year old GE started having problems. We found a nice looking french door style Samsung with a middle drawer for refrigerated items, freezer drawer at the bottom, water and ice dispenser, all the whistles and bells - in fact more whistles and bells than we had ever seen before. We have four Samsung TVs that all work great so we decided to give Samsung refrigerators a try - VERY BAD DECISION. The ice/water dispenser stopped working and none of our local repair people knew how to repair Samsung refrigeration products. Entering the model and serial number into the Samsung website in order to locate a Samsung repair person proved very difficult - not user friendly. We finally got the ice maker repaired but ice cubes still get stuck coming out of the dispenser and we have to completely empty the freezer about every four month and chip out the ice buildup in the bottom of the freezer, otherwise it gets increasingly difficult to open and shut the freezer door. About every two months the handle literally comes loose from the freezer drawer and I have to find the correct size Allen wrench to reattach the handle. Finally, the bottom of the middle plastic drawer for refrigerated items cracked. I dont think we every loaded it with anything unduly heavy - it just appears to be very thin plastic and it cracked. My next refrigerator will not be a Samsung.

My husband and I purchased a Samsung French door refrigerator with the bottom freezer. This refrigerator contains two ice makers one in the refrigerator and one in the freezer. The Ice maker in the refrigerator has stopped working and I found out today that Samsung does not make the parts to repair my ice maker in the refrigerator part. I have spent almost $3000 for this refrigerator and it’s only about three years old and I am quite upset at the fact that I can’t get the parts to fix it! The model number is RF263TEAESG/AA. The part number for the ice maker is DA-97-08117B.I have spoken to Samsung directly on May 24, 2019 and spoke to Ryan and she directed me to J and J international for Samsung parts, I spoke to a woman named Dawn who looked up my part number and told me they discontinued it and I cannot get it. What am I supposed to do with my refrigerator when my ice maker doesn’t work and I’ve spent all this money on it and Samsung discontinued the part. I still had to pay the appliance guy $150 just for showing up and letting me know that he can’t get the parts. I personally feel that Samsung is putting out poor quality appliances and I will never purchase one again. I am stuck with a Samsung refrigerator that does not work properly and I would like you to contact Samsung about this problem! Sincerely, Debra **.

My Samsung French Door Refrigerator, model # RF32FMQDBSR/AA quit cooling after 12.5 months of use. It took two months and two visits from the technician to determine that the problem was with the sealed refrigeration system. The first trip the technician replace a circuit board and left immediately. This did not fix the problem. Communication with the Samsung provided service technician was very poor. At first the technician has excuses for not coming back then he just did not respond to calls. I called Samsung and requested another service company. They referred me back to the same guy. After each call I was would be called within 24 to 48 hours. Never happened. He did eventually come back (it has now been two months) and changed the temperature sensor. This did not fix the problem. He said the problem was in the sealed refrigeration system and could not be repaired. So I Called Samsung to ask how this would be handled.The sealed refrigeration system has a five year warranty. First, I was told that they would exchange the unit and would be contacted within 24 to 48 hours. Nothing! So I called back and they said they wanted a second opinion from a second technician and would be contacted within 24 to 48 hours. Again no response. So I called again and They had referred me back to the same company as before. When I told them that this is the same company as before they said they would look for another company and would be contacted within 24 to 48 hours. Again I had to call them to get a status. They said that they did not have a second company in the area to get the second opinion; therefore, they could not exchange the unit, and that I would be getting a refund instead. Every time I call it just gets worse.They say I will only get a partial refund. So I asked if the unit has a five year warranty on the sealed system how come I cannot get an exchange or get it repaired. Samsung customer executive care said the warranty is not valid because there is no service available in my area to fix the sealed system. You think they would replace it. Nope! It has now been over three months and I am waiting on the emails with the instructions on how I am to proceed.

The machine quit working after seven months. Never really fell in love with the thing. First, the racks are awkward. They look nice in the store but you cant stack dishes in them very well. Next, the wheels pop off the rack when you slid it in or out like the designer had been fired from the Lego factory. Next, the depth of the unit is not a standard depth. It sticks out into the kitchen just enough that when you lean against the counter, you hit the buttons on the front of the machine turn it on or off, or changing the settings. Next, the soap dispenser wasnt designed right because if you put pot or a pitcher too close, the front edge, it doesnt open. Then you have to wait another three hours for clean dishes. Finally and the biggest one is that it must have cheap components. It just died. After the repairman looked at it, he said it could be the control circuit or it could be drain motor. Really? Because when you think about it or if you have ever checked one of these out mechanically, there are only three parts that can break down. He mention two of them. On the other hand, this is the perfect machine if you: 1) Like doing dishes my hand. You can even use the dishwasher racks to dry them on, if you dont mind the two cent wheels that pop off; 2) If you have so much kitchen space you dont mind sacrificing 20 cubic feet for a giant unmovable paperweight; 3) The repair person is good friend you want to send business to until the warranty runs out; 4) You have several hundred dollars that you want to either give to the Occupy cause (heads) or the 1%ers (tails) and tails won and you dont know how else to give it them; 5) You have in-laws that constantly come over and want to get rid of them by making them eat off dirty dishes; 6) You love the stench of stagnant water that develops while you wait for repairs. My old dishwasher was in the house when I bought it 14 years ago. Who knew that the old clunky Roper was good and brand new Samsung was garbage? There are only about three functional parts to a dishwasher: pump in, pump out and a control unit. All three can be easily manufactured to function for 20 years. You have to really try to make something that will go out in less than four years. In other words, your Samsung is designed to fall apart in about 36 months. Following a normal curve, some us end up with the ones that die in less than a year and other will get a machine that last 48 months. I have canned goods in my cupboard that lasted longer than my dishwasher! Something should be done. I know this is long winded, but what else do I have to do while I am again waiting of the repairman to call?

We purchased our Samsung gas oven/range in 2015 and after 3 years the digital display stopped working, so we replaced it for about $100. 6 months later it stopped working again, we replaced it again. Now 3 months after replacing it, it has stopped working again. So instead of spending $200-$300 a year replacing digital motherboards we have decided to get rid of it. Samsung offered to come out and look at it, but they want $185 just for the visit and diagnosis of the oven before any parts.

Lets starts with the nice sturdy looking knobs. The inside is a piece of plastic that breaks within a month. The NX58H5600SS convection oven is worse than a normal oven and takes longer to cook food. 4 short months after the warranty was up, it starts randomly beeping and giving me a -SE- on the screen. Wont even show the time. None of the buttons work even after all the troubleshooting. Troubleshooting for this code is just push off button. Ok well the buttons dont work. So unplug for 30 seconds. Now that thats done it is still displaying the -SE-. Thanks Samsung as a service call will cost at least 300 to come fix it according to other reviews. What a piece of crap this oven is. Will never buy Samsung anything again. Not like they even care! My tv, all my phones, washers, dryers, nothing ever again! And the service call person sounded like she couldnt give 2 craps seeing as how she told me it was her Friday. Wasnt even concerned that I just spent $900 on a stove that ** the bed 16 months later!!! Bad Samsung! BAD!

Ice bucket didnt work. Two days ago they run. It didnt work. I dont have this refrigerator three months and started having trouble - lost all my food. Then the ice maker didnt work - came and put a new one in. Then the spring fell out of the ice maker changed it tell me theyre coming out and never get here - dont call.

I bought a Samsung refrigerator from Lowes in 2010. In late 2012 I noticed a little rust at the bottom of the water/ice dispenser. I thought at first It was externally caused. When it became obvious that it the pan itself was rusting, I called Samsung Customer Service and explained the situation. After explaining the situation, the CSR left the line for a few minutes. When she returned she suggested I buy Bartenders Friend to clean up the mess. When I asked how I could prevent the rust from returning, she seemed confused, said she had solved my problem and hung up.I emailed Samsung CS with the complaint stating that a 30-month enamel job shouldnt fail and how could I prevent the rust from occurring again. I received a reply that read like the authors masters thesis that thoroughly explained the chemical action that occurs between water and iron. I went to Lowes in Palmdale, CA with my problem. The salesman was no help; the department manager told me that Samsung didnt make that model anymore and maybe that was why. And that he couldnt help me. Ask me if Ill buy anything from Samsung again. Or if I shop at Lowes.

We own a beautiful top of the line 4-door Samsung refrigerator which we’ve had for one year. Our ice maker began making “wet, soft ice” and the ice maker poured water into a cup whenever we made ice... Plus, the ice maker leaked into the inside of our refrigerator. When we exercised our extended warranty, we learned that this model was recalled for a faulty ice maker! Yet, Samsung never had the courtesy to send out a recall letter. Now we need to wait several weeks for the part to arrive and were told that we need to empty the refrigerator and freezer two days prior to the repair and keep it off and empty for 2 days post repair to allow the epoxy to dry! How shameful that such an excessive amount of money is charged for a poor, inexcusable refrigerator. DON’T BUY SAMSUNG PRODUCTS!!!

I purchased my dishwasher and had it installed. After two washes the washer started leaking. We called customer service and after many attempts of scheduling and cancelling because theyre too stupid to confirm an appoint or called the correct number, they came. The technician told us that the panel was not sealed properly and that he would come back and get it fixed or would replace with a new one. The following appointment attempt, they called on me at the very last min and asked to come another. They told me 10:30-11:30 but instead came at 5pm. Another technician came this time but instead of fixing it, he blamed on the height adjustment screw removal and thats why the washer was leaking.What kind of ridiculous excuse is that because its not even related!? They refuse to fix my washer but what kind of crap machine breaks after two washes? Reassure that I will never buy a Samsung product again. I would make sure to make everyone knows about this. I would rather buy LG or GE instead of this crappy, poor service Samsung brand!

We have a 2019 convection model that wasnt working when we bought our home. 2 of the 4 burners only worked on High, so we could not adjust them. BTW - owners selling homes are supposed to sign a form claiming that everything works to their knowledge. These owners lied because not only did the Samsung oven not work properly but the Samsung refrigerator ice maker did not work either. We had to pay $100 with the home warranty to get someone to fix both. About a year later, a burner literally blows up! My wife had something on low simmering on one burner with a cover sitting on the other burners that were off. That cover had a glass center that blew up along with the glass that covered the burners. Fortunately, the glass didnt hit my wife or 7 y/o son who were right next to it.I took photos and sent them to Samsung and they sent someone over to review whether it was really what we said, or an impact cause. Guess what? The dude said it was caused by impact and that it would cost us hundreds to fix. No joke! He even said it would cost us $100 for the visit. I told him to get out of my house and good luck getting your $100 from Samsung.

I bought a refrigerator 5 years ago. After 2 years the ice maker stopped working. 3 weeks ago my freezer stopped working. Now just yesterday my refrigerator stopped working. Samsung wants to send out one of their high technicians for something thats a manufacturer issue. I shouldnt have to pay for that. The fridge cost me thousands of dollars. My mom has a fridge in her garage from the 80s that works like a charm. These products are thrown together and they are more worried about the looks. My refrigerator is all looks and no brain.

October 2016 I bought a 4 door Samsung stainless steel refrigerator (model #RF22K9381SR/AA) from Lowe’s. The panel on the door below the icemaker/water dispenser has terrible water stains that will not come off with any recommended product by Samsung. When I complained to Samsung they sent out a technician to see it. The technician said there was a possibility that it developed a leak behind the door panel and he took a picture and said Samsung will be reviewing it.I then got a call from Samsung saying its not their problem because they are not responsible for cosmetic damage. Stainless is not suppose to stain with obvious water marks. I believe there is some defect with the refrigerator ice maker/water dispenser and/or that the stainless steel product they used is of inferior quality. I am very dissatisfied with my $3,0000 purchase of this refrigerator and am wondering if I can take Samsung to small claims court. I do not recommend purchasing Samsung refrigerators.

We bought our first new refrigerator in May of 2015, a Samsung French door model with a Flex drawer. It was the most expensive fridge we have ever bought and it has been VERY unreliable. Just after the first year we had our first problem with it... and since then we have spent close to $1000 on repairs. When I phoned Samsung, they just went in circles and said how sorry they were that I was frustrated. Our technician who fixed it each time said that 9 out of 10 fridges that he fixes are Samsung. Buyers beware: dont buy a Samsung.

I have the bottom freezer, split door fridge model. I bought it solely because the GE Profile I had for over 10 years finally needed replacement (due to some cosmetic damage - no issues involving its functioning) and the Samsung was literally the only model that would fit into the custom space in my kitchen. Within the first months I noticed a lot of water pooling in the bottom below the crisper drawers and then in the crispers themselves. I stopped using them all together and then about a month after the 1 year mark (when the warranty ran out), the left door stopped closing appropriately. In fact, the only way to close it is to manually manipulate the fold and then close the opposite door. I finally got a service appointment, took a day off from work to wait and was told that the part has to be ordered and it will cost me $320!!! What an absolute piece of garbage.

I purchased a Samsung dishwasher to match the rest of the appliances. After less than 2 years, and minimal use --- we are only at the house 4 months out of the year-- the control panel went out. Its under warranty BUT we have to pay for labor. After looking at reviews, it sounds like 50% of the control panels go out. I think the company should reimburse the cost of labor or, Im in for a class action suit!