Do not ever buy a Samsung appliance. Their customer service is terrible and their dishwasher works about 50% of the time. We are a household of 4 who use the dishwasher (model # DW80F600UTS/AA) once a day and load it sparingly, correctly, and with little soap. We have had a service person here 4 times since we bought it 7 months ago with an added extended warranty and they say they cannot correct the problem which is that the soap dispenser fails to open sometimes and other times opens but does not dispense the soap and other times works fine. They put in a new pump but that did not solve it. We have contacted Best Buy where we bought it. They turn us over to the appliance service they contract with. The appliance service says they cant do anything more. They turn us over to Samsung who says run it with no dishes in it and if it fails to open and dispense soap call us. But, we say, the problem exists 50% of the time, not 100%. Since we are still under factory one year warranty before the extended warranty kicks in, Samsung will charge us if they come out and cant locate a problem. We have spent hours and hours and hours on this. Would any of them be content with an appliance that fails to perform half the time?! I would also say that I will not buy anything else from Best Buy because they do not stand behind what they sell as soon as you are out the door, extended warranty or not. $801 spent on something that doesnt work right and they wont fix or replace.

We purchased a Samsung refrigerator with freezer on bottom and double upper doors. It is 5 years old and every year we get water under the pull out tray. Yesterday I soaked up three large beach towels worth of water. Chilled out 1/2 ice that covered about 25% of space under drawer. The water gets so bad that it runs down on hard wood and warps it. Seems too happy when humidity is bad... Summer months. No repairman likes to work on Samsung. Great, but they should not be selling refrigerators. My friend has same frig and same thing happens to her.

We were in immediate need of a new refrigerator when we moved into our new home back in 2015. I regret not reading reviews, but I assumed that Samsung was a reputable company, and weve been pleased with our Samsung televisions (we have 6) so I purchased this $3000 refrigerator based on how it looked. The icemaker was problematic from the beginning. At first it just took a long time for ice to dispense and cubed ice never really came out cubed. Then I started noticing ice build-up underneath the crisper drawers. Then the icemaker stopped working because it froze up.I called Samsung and they asked if I had an extended warranty. Basically, they did not offer any remedies although they acknowledged that this is a known problem. So repair would be at my cost although this is a manufacturer defect. We planned to replace all our appliances with Samsung units, but I will never purchase another Samsung appliance because they obviously do not stand behind their products. Im very disappointed.

We purchased our Samsung dishwasher in late 2014. It needed repair within three months when water was not pumping out of the bottom of the unit. The repairman said that it was a common problem... so common that he usually had several of the replacement parts on his truck. This time he didnt so it took two trips so there was a total of almost two weeks without the machine. Since then the dishwasher has been very noisy and I should probably call the repairman again but I figure something else will go wrong sooner or later. We did purchase a Lowes extended warranty. I find that the machine is hard to load. Perhaps I should have taken one of my plates to the store to try it out. It cleans ok... not remarkable but no major complaints especially if I wash things well before I put them in. I am sorry that I bought this item.

Samsung French Door Refrigerator - Our refrigerator is 6 months old and I noticed that a film appears in the bottom of our glasses when we use the ice and water from the refrigerator door. The film appears to float. I tried just using the water and then just getting a glass of ice and noticed the same film. Is anyone else experiencing this problem?

Bought a Samsung microwave almost two years ago, and this is the second time we’ve had a major repair. Just before the warranty expired, the fan went out. It was challenging to get Samsung to agree the repair was covered and then to schedule the repair. Now the magnetron tube and couple other parts need to be replaced, parts and labor costing around $275. I’m debating whether to sink more money into this thing. When it works, it’s great, but with this record of repairs, I’m hesitant to invest more $$.

Works great and QUIET! Easy to load and the controls are simple to use. Looks good (black stainless steel). Seems to be energy efficient and the time to wash a load is comparable to other brands. The price is similar to other higher end dishwashers.

We purchased a Samsung RF G298HD in 2011, which has run quite well. We have not had an issue with either ice maker. The large drawer needed to be replaced under warranty due to not opening easily. Our issue with this unit is all the plastic trim work is either cracking or just falling off. With a purchase price of over $2300, I would expect better quality. The end caps to the handles are plastic and fall off regularly. One on the shelves in the side door is cracking. I would expect more out of a company for the price that we paid for this inferior product.

Today I contacted Samsung support via live chat, describing the common SE error, to inquire about service for my SMH9207 microwave purchased in Dec. 2010. Many postings, including several on consumeraffairs.com indicate Samsung is aware of this common issue with their microwaves and in some cases has repaired out of warranty microwaves. The representative I chatted with, George **, indicated Certain models had a known issue which we have addressed. These are the only ones that are being covered outside of the warranty term. I was give the web form to fill out a service request. Its obvious Samsung makes good phones, not microwaves, and they dont always stand behind a product. I was very disappointed as I had purchased many Samsung products over the years (phones, TVs, etc.) finding them reliable but, I never had to put the company to the test until $335 microwave stopped working. At this point, I will never buy a Samsung product again because I know if their is a fluke, or defect in their usually decent products, the company will not stand behind the product, and will cite the warranty which is in line with industry and isnt good (1 yr.). I am so upset, Im spending for a microwave of another brand rather than buying the Samsung control board and servicing. Do not buy a Samsung appliance if you want reliability and company that stands behind the product.

On April 12, 2017, we bought a Samsung French Door refrigerator with in-door ice maker and water supply, from Home Depot, with a 5 year extended warranty. We loved it, but it has now had 4 ice maker failures, requiring 3 trips by technicians to get it to work again. The ice maker freezes solid and requires extensive defrosting just to get into it to see what is wrong. Unfortunately, this latest time, Samsung says there is nothing wrong with the refrigerator and refused to do anything about replacing it. We are truly disappointed. Needless to say, we will never buy another Samsung appliance.

I bought a fridge from Leons ($1800) - within 18 months, the fridge stopped and it cost $800 to repair - both Leons and Samsung said - Sorry - your problem. Oh and by the way - thank you for being a valued customer. - I will not buy a Samsung product of any kind ever again.

Two years ago we remodeled our kitchen. The new Samsung over the stove microwave matches the new Samsung stove and has some nice features and I do like it, but it is starting to make a grinding noise. It seems to have caught something from its big brother, the stove. This stove has all the bells & whistles..Looks like a cooks delight... Thats a disguise.The stove really sucks. It cooks everything to hot and the smooth top is a ** to clean compared to my old Whirlpool smooth top. The top burners on the Samsung take eons to come up, and when they do it mimics Kilauea. It will not do a simmer but slow boils. I end up cooking everything on the small burner rings, including big pots. I had to drop the oven temperature down 25 degrees to get the right results. I called the Samsung repair service. The guy told me there is nothing wrong with the stove. He must be a Democrat.Recently, when I use the oven, the convection fan started making noise... It is now making a racket. I checked with an appliance guy and he said that he has seen Samsung stove fans junk out before and eventually seize on a regular basis... the cost to replace the fan assembly would be about $300-$375 bucks. I went on the Internet and found videos on how-to replace the fan. I found an appliance parts website. My husband looked at the YouTube videos and is going to fix the stove himself. Never a Samsung product again. I understand their TVs are not very good either.

A few years ago we had a Samsung microwave. We had to have it repaired when it was less than two years old. Repair cost about $200. Within a couple of months, the repair failed. Sorry, we guarantee our repairs for only 30 days. Thanks, Samsung. In December 2013, i.e., about 15 months ago we bought the RF323TEDBSR/AA 30 cu ft refrigerator because it had the size and features we wanted. It stopped working a week ago. Luckily, we have a 25-year old GE in the garage, still going strong. Repairman from Samsung came today. Oh, you have to order a $200 part. When you get the part, well come back and install it. Another $200 or more. Service stinks. Quality stinks.

My Samsung range is only a couple of years old and there have already been a few electric fires in the back panel, and now my range is fried! I called Samsung support but they were no help at all and just told me to call some random place in my city but gave me no details on what was going to happen, and offered no apology. The person I spoke with was rude, and neither of us could understand the other...

I just got off the phone with Samsung who claims they support their product because they have a 1 year warranty. Hurray for them, everyone has a 1 yr warranty. The companies that really support their products are the ones that recognize when 2 major components on an expensive refrigerator go out that they should be responsible for fixing it.We had the ice maker and the evaporator fan motor go out on our 2 1/2 yr. old refrigerator. Samsung will do nothing but send a repairman to diagnose it but not pay to fix it. All the customer service people can do is read their policy of You are outside of the 1 year warranty. Their phone message while you wait for an hour keeps saying that they pride themselves if in their customer service. They have TERRIBLE CUSTOMER SERVICE because they dont allow their management to look at a case and make a decision based on the situation. All they can do is keep telling you, You are outside of your warranty. I have dealt with much better companies that will truly support their products and fix a major issue even if it outside the warranty because they know their product should be better than that.

I am a 73 yo Veteran and have had a dishwasher all my life. This Samsung dishwasher (Model #AA3JAG9MC&05835Y) is the worst I have ever owned starting with the dumb design of the dish racks that make your glasses fall over and dished roll when the rack is pulled out or pushed in. The worst problem is that it does not clean the dishes, I have been embarrassed several times when guests poured a drink and then dumped it when they saw the glass was not clean. I wash the dishes before putting them in the dishwasher and still have to put a lot back in the dishwasher when they come out dirty. Ran the dishwasher twice yesterday and the dishes and glasses still come out dirty. Samsung wants me to spend my money to have their reps come out to fix the problem. Not going to happen, will throw out the Samsung and buy another brand that does what it is supposed to do.Also having problems with my Samsung Grand Prime cell phone. Friends are cursing me for not answering my phone only to find out that the ringer has changed from sound to vibrate or do not disturb WITHOUT my knowledge. Samsung can correct by a simple LOCK function on settings but after numerous calls and requests Samsung did nothing to correct the problem. Solution to my problems: TRASH MY SAMSUNG PRODUCTS AND GET ANOTHER BRAND THAT WORKS.

I have on-going problems with the ice maker. I had a switch go out on the compressor and have had it lose cooling in the freezer, model #RS2555SL. I have ordered and installed two brand new ice makers and both of them. I immediately turned the ice cube tray (unfilled) until it twisted and then never returned to the fill position. I contacted Justanswers.com and they told me this is a very common problem and that I should keep returning it until I get one that works. Is this the state of how products are made these days? Inferior quality and inferior service. This consumer will never buy another product with the Samsung name on it and will warn everyone I know of the inferior quality and service on these products.

We paid $1700 for a nice Samsung refrigerator 3 years ago and our ice maker quit working. We call two certified Samsung repairmen who told us it cost $500 to repair and that the Samsung refrigerators have this problem and Samsung wont help with the cost. My advice. Dont buy Samsung.

We bought the Samsung French doors with a bottom freezer. The ice tray went out in about a year. Three years later, the contents in the refrigerator started freezing. We had a repairman look at it. He said it would cost $1200.00 to fix it. So after four years we had to purchase another refrigerator. OMG how disappointed. We will never buy Samsung anything again.

Samsung is a quality company. I have other appliances made by Samsung. Microwave, washer, and a new refrigerator are on my list to purchase to remodel my kitchen and laundry room. All of my Samsung products have been wonderful.

Our Samsung refrigerator has an ice maker which doesnt work properly. Large chunks of ice come out mixed with cubes. Samsung repair service has been out 3 times and there is no improvement. We are very dissatisfied.

The compressor under warranty are in my fridge. Samsung comp. getting no help.

Samsung fridge with the drink drawer is the smarter purchase I've made! I purchased the 'Samsung - 28.2 Cu. Ft. 4-Door French Door Apps Refrigerator with Thru-the-Door Ice and Water - Stainless steel -Model:RF28HMELBSR" 3 years ago and have never regretted it. The fridge is a powerhouse with cool features. The drink drawer is SO awesome! It keeps our soda and beer cool and out of the way! It has a mini-touchscreen that plays Pandora, shows our calendar, weather and news, plus has an app for drawing notes. The connection isn't always stable and the phone mirroring app never worked, but I don't care. It's really cool. Keeps the food fresh, the freezer is large and has a drawer for small items as well. The shelves are movable and it looks lovely. I totally recommend it!

I bought a Samsung dishwasher about 2 years ago. I paid over $450 for it and did not buy the warranty. Buyer beware... The smart auto light came on and the unit wont complete a cycle. Im a single father of 3 and need all the help I can get. I called Samsung and they were happy to send a service guy out for me to pay to fix it. Id rather catch my ** in the ringer than pay them money for a product that lasted two years. I will save my pennies and put them towards a company that has a better track record.

Purchased a Samsung counter depth refrigerator ($3,000!) - biggest mistake of my consumer life! One month after a 1 year warranty ice maker stopped making ice. Once I located a Samsung technician scheduling an appointment was a nightmare. They would only guarantee a date but you had to wait until the morning of that day for them to call and tell you a 3 hour window! Insane! Firs appointment couldnt figure out a problem. Scheduled second appointment they never called or showed. Called next day and they made me wait another 8 days for an appointment. Charged me $326 for parts and labor! Absolute rip off. DONT BUY SAMSUNG REFRIGERATORS! Learn from my very costly mistake.

Unbelievable that junky! It was just little less than 3 years, I thought I pay what I should deserve, so I bought a top of the line Samsung refrigerator, it cost me almost $4,000. In lately it has a lot of problems, 1) first the bottom freezer fan broke down. 2) Yesterday the ICE maker and the defroster broke down. Two times repair, parts and labour total cost $1,100. Extremely disappoint.... its only look good.

In March of 2015 my wife and I bought a Samsung 22.5 cu. ft French Door Refrigerator and the Samsung Protection Plus Plan. This refrigerators initial cost was $2,498.40 and the Protection Plus Plan cost was approximately $700. Beginning in late June 2017 the ice maker began to develop problems making ice cubes and finally just made watered slushy ice. I called the Samsung phone number listed on the Protection Plus contract 1-800-726-7864 and explained the problem. First problem was I could barely understand the staff person I was speaking to. Secondly I further explained I had the extended protection plan and needed service. I was given a repair ticket number and told I would be contacted within 48 hours. I received a call from a service company that Samsung contacted and was told there was a charge to come out and then additionally a charge for the repair. I was told their company did not accept the Samsung Protection Plan and to call Samsung back. It should be noted in my area there are VERY few repair companies that accept the Samsung Protection Plus Plan or even want to service their refrigerators. I was told by a repairman parts are very difficult to get. Subsequently I once again called Samsung and once again explained I need my refrigerator serviced under the Protection Plan. I will not go into detail of how many times I had to call Samsung which took a month to finally get the refrigerator supposedly repaired in late July 2017. However, even after the service repair the ice maker still does not function properly. It is now early August 2017 and I once again called Samsung and explained to their staff the ice maker still is not working properly. I once again was given a repair ticket number and once again was contacted by the same company that wanted to charge for a service call. I did some research and found the phone number to Samsung Protection Plus Tech Support. I called that number and explained the problem and am still awaiting a call from the company that performed the last service repair. In conclusion, I would NEVER BUY ANY SAMSUNG APPLIANCE having experienced firsthand the quality of their product. Additionally, their Samsung Protection Plus Plan is a serious JOKE and is a total waste of money. I plan on submitting for a refund of the money we paid for the protection plan which is possible per information within the contract.

Dangerous and scalding to the touch (on the outside) on self-cleaning mode, melted my cupboards on both sides of the range. Of course Samsung will not acknowledge that there is a problem with this unit doing this. Leons Furniture (where I bought it from) will not accept any responsibility either. They (Samsung) is now telling us that the consumer needs at least 3 inches on each side of the range for clearance (who in the heck would build an opening that huge for their range and it would also be aesthetically ugly) and how stupid would that look for a slide in range (the glass top would not sit on top of the counter then??). Then the next excuse is that you should pull your range out every time you self-clean... really?? (Not with my bad back!) Strange that in every distributor that sells this range such as Lowes, Home Depot, Leons that their display models do not have a huge 3 in gap on both sides of the range, can you say FALSE ADVERTISING!Before I bought this monstrosity I had a Kenmore slide in range and never, EVER, did I have a high heat/scalding to the touch issue with it, it never caused damage to the surrounding cupboards either. Beware of this extremely dangerous product and most of all they (Samsung) will take your money but they surely dont care if they damage your newly remodeled kitchen. Warning... keep children and pets away from this dangerous product. I now see why they have so many complaints about phones, dryers and now stoves. At least stand behind your product if they damage a consumers property!

The stove is great and the heating element works well. I like the flexibility provided by having multiple pot sizes on each eye of the range as it provides for quick and even heating without any overkill. The range dials and oven buttons have a nice click when depressed, which I prefer compared to my old stove that didnt have much feedback when using. The oven also has a convection feature that I greatly appreciate as well. My only complaint on my stove is that for some reason the oven light blows quickly regardless of how often you use it. I have replaced the light numerous times within 6 months and I have just stopped using it.

I like the range as far as it’s performance but after just a few months the fine scratches and the fact that it’s not smudge proof is horrible. I also own a top of the line washer and dryer from Samsung and I’m very disappointed with them as well. Bleach dispenser has rusted, and small part of the agitating mechanism (plastic), broke off after a year. Samsung isn’t what it used to be.

We purchased a Samsung side by side refrigerator in 2013. In the summer of 2016, the fridge/freezer broke for the first time. Samsung sent out their qualified repair experts who attempted to fix the problem but in the process, caused further harm. They ended up attempting to fix the fridge 7 more times without success. They then determined that it was an entirely new issue requiring us to buy yet another part and pay for labor yet again. Contact with Samsung was unhelpful. Because we were out of the 1 year warranty time period, there was nothing they were willing to do. We were without a reliable refrigerator/freezer for more than 6 months. Many times we had to throw away all the food in the refrigerator and freezer. We interrupted our work and home-life schedule 8 times to be there for the repair service 4 hour window. We expected Samsung to recognize a faulty refrigerator and offer immediate compensation. This was a bad purchase-- we do not recommend Samsung to anyone. Their customer service is below any standard.

Samsung has very poor customer service, you purchase the product expecting the product to last a while, however, after having it for only 4 months, there are problems. I am not happy with the after purchase customer care, they are not interested in resolving your issues. I was a big fan of Samsung simply because Ive always had numerous Samsung phones, after this issue, I cancelled my phone and purchased an iPhone. I purchased a French door refrigerator RSG309 that has a computerized display, which was my first mistake. I thought, because it was Samsung, it would be okay, I was sadly mistaken. After contacting the customer service center so many times and remaining on hold, being transferred numerous times, having to repeat myself over and over again like a broken record, I gave up. The display does not work, I have to unplug the refrigerator constantly to reboot it so the dispenser can operate properly. This is the worst customer service ever.I am frustrated, I will never purchase a Samsung product again. I definitely plan to seek legal advice because the product is practically new, I purchased an extended warranty and still cant get assistance.

We purchased a RF32FMQDBXW Refrigerator French 4 Door 2/15/14 brand new and registered it with Samsung, which we had a 1 year purchase warranty and advise them of who we bought it from new. And if they were not authorized, we didnt know it at the time with the vendor at purchase time or with Samsung when we gave them the registration information for the warranty.After 6 months of having it, the ice maker stop working. We called and had repair person come. Well the repair called my husband instead of coming and told him what the issue was and my husband fixed the issue and Samsung sent us the part. Well after receiving so, my extended warranty request from Samsung Protection Plus department, I finally accepted the partial payment terms for 4 payments on 12/9/14. On 3/5/15 we realized the 2 top boxes were not getting cool. Called the extended warranty and they had us call a authorized repair company to come out. The repair guy worked on it for about 1 hour and advises he would come back to see if the refrigerator temp would go down as it had been at 48, spoiling all things in the refrigerator. The repair came back around 3 and advises that he will have to call warranty because the refrigerator had to be replaced because it cant be repaired in USA and to allow 48 hours for the report to show since it was on a Friday, and was given a 700 which was to be a Urgent code #. We called to just make sure every had our information on 3/6/15.We received several calls, there we faxed and emailed receipts of purchase and was told to check back on Monday the 9th. My husband spoke to 7 different people and received 4 different ticket #s from 3/9 to 3/11. When 3 of the persons stated we would receive a refund and that someone would call back with details after verify proof of purchase 3 times. My husband called around 6 pm central time and spoke to another rep from Samsung who stated she didnt see a refund, she need to do another verification and that after reviewing the account, because we didnt buy it from a authorized dealer, they cant honor anything very RUDELY. We are without a Refrigerator and now you tell us this over a year or more, they have known who and where to purchase the refrigerator. Everything appliance in our home is Samsung, never again. I will be looking to inquire about starting a CLASS ACTION suit.

I had my Samsung side-by-side fridge repaired less than a year ago. The fan motor sounds like a lawn mower and it has started up again. It stops when you open the freezer door but as soon as it closes, the noise starts right back up. It is constant and driving me crazy, not to mention, embarrassing when you have guest visiting. I will have to call out a repair guy again. The last one said there was ice build that was causing the noise. This is the worst purchase of my life! This product is less than 3 years old!

We purchased a Samsung OTR microwave model SMH9187W (from Sears) in June 2011 and it was installed in July by Sears. I returned from a 3-week trip in mid-August and found the microwave door ajar and the light on. The latch hooks on the door had no tension and could not keep the door closed. Everything seemed in working order when I hand held the door shut. I called Sears and they said, Sorry, youre one month out of warranty. For $75.00, well send a serviceman out, but youll have to pay for parts and labor in addition to that. However, they offered a deal of almost $300.00 for a service contract to take care of the problem. Big deal. I can buy a new microwave (not a Samsung and not from Sears) for almost the same amount. So much for the consumer reports and salesman recommendation! So far, Samsung has provided no more encouragement. They recommended a close by repair service phone number and when called, they said they can supply the part for repair, but did not get back to me on a price. When asked, Is it difficult to replace the part? The response was, Not for us. Such beautiful concern. I asked, Are there instructions with the part? No. How do you people stay in business? Beginning to sound like pre-WWII Japanese junk.

Water Level Release Arm - When using the water dispenser it has many scratches. Only had this fridge 4 months. Manual states to press and thats what we have done with a normal glass. When I call Samsung they say its approved but then nothing happens and the electronic repair shop says they keep seeing rejected. This is absolutely been a nightmare and I keep finding myself at square one. It is a plastic part of poor quality and does not withstand normal use. The scratches appear and make the frig look old and worn. Im getting no place with Samsung.

Samsung induction electric range model #NE599N1PBSR - almost immediately this stove top was causing grief. Purchased in Spring 2014 before summer I had placed a call to Samsung to report the problems. I was appeased by the customer service person who declared it was my pots. I had purchased very expensive induction pots and the problem still persisted. I had induction pots as soon as I bought the appliance. I thought they might be inferior. It has continued for 2 years with no solution. Samsung has no record of my problem. Over a month ago Samsungs repair person came to investigate - has been 6 weeks, no callback, I have placed 3 subsequent calls, no callback. I spoke with Samsung today... they have no record, and cant do a thing, they will NOT honor warranty even tho the first complaint was lodged before the expiry of the warranty - once again they have no record of that call. Shame on Samsung. Elements wont work, oven shots off, at best I can use 2 elements at one time. I bought 4 Samsung appliances that day and already had the dishwasher serviced also. Such a waste of money!

I saved for over a year to be able to purchase what I thought was a top of the line refrigerator. When Lowes had this 4 door refrigerator on sale, I jumped at the chance to purchase. The first day the refrigerator was plugged in, the digital board on the ice maker would not work. My son finally got it to work after we unplugged the unit and plugged it back in. About a month later, the same thing happened. I called technical support and they helped me to get the unit going again. Tonight when I got home from work, the ice machine would not work. I call support again and spoke to a gentleman that could not be understood. When I figured out that he could not help, I asked to speak to someone else. I got to speak to the woman from hell. Even though I told her that my refrigerator was new and that I had taken the extended service agreement, she informed me that I would have to pay someone to repair my refrigerator because I needed to be educated on how to use it. Well, I do know that I should not have to unplug my new refrigerator 3 times in 3 months to keep the digital panel from freezing up. Lowes told me not to call the technical support number again but to call them directly because I could not count on Samsung to help me with my problem. I wish I had read the negative reviews before spending over $2000 on a unit that does not work.

I have bought 3 major appliances from Samsung and I must say Im sorry I did so. My refrigerator had 3 problems the 1st year and 30 days after the fix, it died again only to hear Samsung say, Too bad, so sad. My washing machine just after warranty died. Too bad, so sad. And now my $2,000 60 Plasma after 2 years went bad. Too bad, so sad. I have literally wasted hours and hours on the phone with the support groups and the customer satisfaction groups. The best that they offered was a one-time visit for parts only by the tech to repair the problem. So, if I get a new tech or one that doesnt care and a 2nd visit is necessary, I pay for the labor and parts on the visit. Again, I pay labor and diagnosis the 1st visit they pay for parts, but when asked if the tech needs to come back, will they pay for parts? Their reply is, You can call us and we will see. Translation: Screw you. I have spent over $5,000 in the last 3 years with them and I wont ever buy another SAMSUNG PRODUCT again. EVER! General Motors did the same thing to me at 42K miles when the head gasket let loose and blew the motor on my car. I now own Toyotas & Hondas. Koreans build crap as do the Chinese. If you want quality, stick to Sony, Hitachi, or Toshiba. I am now on a campaign to spread the word about Samsungs quality issues. $5,000 gone for 3 products that were crap within the warranty period or just after. Beware America. Dont ever buy any Korean-made products at all. That includes Hyundai/Kia. This was a Samsung Plasma TV model # PN60E7000FFXZA.

I have a Samsung dishwasher that was manufactured in 2011 (model number DMT400RHS). It has several physical defects. The lower front cover (part Number AP4342361) caught on the door repeatedly and bent, which requires me to periodically rescrew it to the dishwasher. A prong on my upper dish rack snapped off and is rusting. The dish rack rollers (part Number AP4342187) pop off of the dish rack repeatedly.The biggest problem, however, is that a metal piece of the interior cabinet has partially detached and bent. It prevents the lower dish rack from being pulled out or pushed in without a great deal of effort - particularly if it is weighted with plates. I was told by a Samsung authorized service technician that this problem could not be repaired but that the part was under a lifetime warranty. Unfortunately, since I am not the original purchaser of the dishwasher (the previous owners of my home installed it), Samsung will not offer me any compensation or assistance in finding a solution.

Purchased a kitchen package (minus dishwasher) just 2 years ago... refrigerator, stovetop and microwave. With the exception of the microwave, we have had significant issues with the performance. So much so, in fact, that even though its only 2 years old, rather than repairing the stove... which blew something during a self-cleaning cycle, shut down and remains locked even after 3 days. We are trashing it and buying ANYTHING BUT Samsung. Even the repair service, when calling to confirm our appt. and advised by me that we were buying rather than repairing, advised that that was the way to go when dealing with a Samsung product. That pretty much says it all.

Bought a Samsung electric range (NE595R0ABSR) a little over 3 yrs ago and last week the circuit board caught on fire. Called Samsung about it and they told me that they would take care of the parts required, and all I had to do was pay for the installation from the contracted service repair. Now the third party service repair company told me that I had to pay for the parts and not the repair. The cost of parts a little over $430.00. Might as well buy a new stove and it will certainly not be a Samsung. Hopefully a class action lawsuit will come out against Samsung for their highly dangerous stove. I seen on a Canadian website that a few of them had the exact same problem. I will ensure that all Airmen under my command know what horrible customer service Samsung has and how dangerous their products are. I do not want any of them to have to worry about problems from their appliances when they are deployed.

The washer is appealing looks-wise. It has the extra door in front to add clothing to a load. Its rare youre able to use it b/c washer makes it IMPOSSIBLE so its worthless. Loads take an enormous amount of time to wash. /For example: 1 normal load using hot water takes up to 2.5 hours depending on your settings. Steam setting takes 3-4 hours per load. Theres a quick wash setting that takes 25-35 minutes but it literally washes them for about 2 minutes and it just splashes it with water and tosses it from side to side so it rarely gets clean or smells clean. Laundry takes a ridiculous amount of time. This is no joke. Towels setting can not be set to hot. Theres no ability to customize loads how you want. If you want super hot water you cant use the towel setting. No ability to wash on normal hot for less than 1hr. & 44 minutes. You cannot customize your loads how you want. You have to go with what the machine thinks it knows. Its pre-programmed and customization is not possible. Worst part of this machine is that the laundry does NOT GET CLEAN. The fabric is never submerged in water so it is not appropriate for items like a urine soaked blanket. The urine will not be washed out completely. I would say its less effective than hand washing is. Capacity (load size). Dont let that big drum size fool you. You put lots of laundry in it some will come out not having even gotten wet. Youre working with a 3 deep puddle at the bottom of the drum that is sloshed around splashing the clothes. It breaks down frequently. Ive had my machine less than a year and it has broke down 3 times so far. It does not use sufficient amounts of water. It does not submerge laundry in water. Instead, it sloshes laundry back and forth in a small puddle of a few gallon water. This is equivalent to spot cleaning. The fabric is never submerged in water. It only gets splashed. You cant use hardly any fabric softener. Unless you want to wait for the rinse cycle and put it in then. If you try to add at beginning of cycle you can only put a few tablespoons in if that. If you use more, it will dump into the wash cycle instead.How I deal with it: My boyfriend hacked it so it fills with more water. BUT...it still is not enough to clean so he set up a hose right at the washer site. So in every single load I turn the hose on for around 10 minutes until the clothes are submerged. If you do this prior to turning it on the washer will drain it on you so you have to start the load then add water into the soap dispenser. You cant even use the extra door, its useless. So the hose gets placed in the door of the soap dispenser. So far no issues but its still a pain in the ** but its better than using buckets of water like I did at first. All these complaints for a $1400 machine. Youre better off with a top loader. I think Samsung ought to stick with making their plastic phones or revert back to making clock radios. Leave laundry to the experts like Maytag. I dont want to hear Im using too much soap or too much water, that is untrue. Ive tried their recommendations and got the same poor results.

Purchased a Samsung RF25HMEDBSR/AA new a few years ago. Since it was new, the fridge has had an issue where it builds ice blocks up the coils until it freezes the fan in place. The frozen fan and coils results in the fridge failing and food spoiling. Approximately once every three months since this fridge was purchased I have had to take it apart and manually de-ice everything.I reported the issue to Samsung and was set up with a date a service provider was supposed to show up. They never came so I contacted Samsung again and was informed that due to where I live there are no authorized Samsung repair shops. They cancelled my open ticket and told me if I wanted it fixed Id have to contact someone on my own and front the bill. Lessons learned: Do not buy this fridge, it has serious issues with being able to defrost (I should note- I live in northern WI, not an hot and humid climate). Do not support Samsung, they will not stand by their product.

Oh, my gosh. 28cf French Door, luckily with a five-year extended warranty. After less than 2 years, plastic crisper drawers cracked. Since we just moved in, there was minimal items in drawers. They said it was normal wear and tear. Original owner was 85 years old, for goodness sakes. Last year, ice maker froze, was replaced, and froze again. Christmas 2018, whole back wall was all ice. Tech had to stream it to melt. Had to come back with part. Oops. Had to come back again with more parts because back wall was cracked. Samsung claimed it was cosmetic damage. I would not settle for that. Customer service is horrible! The extended warranty company did not want to cover cosmetic damage. I sent a full backup package, with a timeline, to our AG Consumer office and filed a complaint. Shortly after that, I received a check for the purchase price as a warranty buy out. DO NOT BUY A SAMSUNG!

New Samsung (RS25H5111) installed in 8/2014 and by 10/2014 the fridge has completely stopped cooling. Its under warranty but we are getting the run around Samsung. Asked for them to take the fridge back under Michigans consumer (lemon) law.

Purchased a Samsung refrigerator 4 and a half years ago. Ice freezes up on the back panel causing the fan to hit ice, making a lot of noise. Samsung sent someone out several times. The technicians used my hair dryer to melt ice then left. After several visits, I asked Samsung to replace my refrigerator which had an obvious problem. They did give me one more free repair. After that was used, I had to pay out of my pocket. I did BUY an extended warranty thru the repair company. The refrigerator is freezing up again and the technicians can not come out for two weeks. When the fan is hitting the ice, it is so loud that you can not even have a conversation in that room. Samsung does NOT stand behind their product!

I purchased a Samsung refrigerator 3 years ago. Ive been having problems since then. It is covered under warranty but this time is the last straw! My refrigerator has extreme mold and black smut that was blown in my air vent through my entire home. Its all over my curtains, furniture, dishes, appliances etc. Lowes refuse to pay for my damages. My family and Ive been inhaling this smut for almost 2 months. Ive decided to get an attorney involved. This is unfair!

I purchased this refrigerator 18 months ago. After eight months I had to call Samsung because the problems began. The freezer was not working properly and it was making weird noises. The technician came and change everything in the freezer compartment. Today, a year later the fridge compartment does not work. I called Samsung and because the warranty expired they offer me an ONE-time warranty to fix the problem. Honestly, I think this problem is going to continue until a get ready of this refrigerator and buy a new one which by the way I still owe money to Brandsmart. I read a lot of this on the internet and there are thousands of people with the same problem. It looks like Samsung is making disposable refrigerators that last less than a year before they broke out. I am a single mother and this is not fair. I asked Samsung in the beginning to replace the refrigerator and they say not because it was fixable. All my appliances are Samsung and I am very scared that pretty soon everyone is going to break down.

Purchased Samsung model RF263AEBP french door less than 2 yrs back of refrigerator inside where fan is froze. Had repairman come out and he put some type of foil on it and the fan started working again, cost 200.00. Now 3/29/16 it started again. Wonder how much it will be this time. I would not recommend Samsung to anyone!!!

I am having the same problem as Kimberly from California reviewed back in September on the water filter replacement cartridge DA29-00003G for the SAMSUNG French Door Refrigerator. No matter how hard I try to twist the filter, it will not seat into the receptacle even though it is the correct filter listed in my owners manual. The previous filter is an off brand made by HDX as a replacement for Samsung and it worked fine. The only difference between the two is the locking mechanism on the neck as Kimberly illustrated in her pics and I have attached my own pic as well. I have used SAMSUNG replacement filters before and this is the first time experiencing this problem. This engineering problem needs to be remedied immediately before someone ends up breaking their refrigerator and paying hundreds of dollars in replacement parts or even having to buy a new refrigerator! In the meantime I will return my filter to the store and spend my money on the other brands filter. This is a very poor oversight on SAMSUNGs part!

Hot surface light on stove top stays on. It needs a new sensor after 18 months! I paid 1300.00 and the stove top doesnt work very well after only 18 months! I called Samsung Canada and was given no satisfaction. This model should be recalled.

Go on YouTube and you will find a multitude of complaints about the ice maker of this model. Samsung gave us a run around on leveling the refrigerator. I have leveled it from every conceivable spot, adjusted the front so the wheels are off the ground per their instructions and I now have to manually defrost the ice maker every 7-10 days. It used to be every 3 weeks but has deteriorated. I defrosted it November 1st 2019 and had to defrost it again today November 10th 2019. From the number of complaints there should be a general recall of this poorly designed and engineered product.

Nice to look at, but difficult to keep clean. Shows streaks. It is pretty much problem free and we enjoy water and ice in the door. I love freezer on the bottom.

I bought Samsung 3 door fridge with a bottom freezer (Model RF217ACPN) from Home Depot in Jan 21, 2014 (delivered/installed) with Home depot Warranty/protection plan of 3 years paying extra money. In June first week, realized my produce bins have been accumulating water and freezer not working properly. Frozen foods were melting and water accumulation everywhere.On June 19, 2014, We called Home depot - they said it is still under 1 year mfg warranty so we have to contact Samsung. Called SAMSUNG (#1800-726-7864) and complaint about the problem. They arranged the service technician (from Service Quick# 1-888-787-8425 who does servicing for Samsung). By the time appointment was scheduled, refrigerator started making big noises. July 02 - Technician checked for error code (cooling fan & defrost error) & fixed the problem - changed PCB as it was not sending the voltage, cleaned the condenser, cleared frozen area with steamer.It was running well but, AGAIN on July 27 (not even a month) the problem started with the cooling area, water accumulating in bin area. We thought might be temp issue so try to troubleshoot but not worth it. Called Samsung/Service quick on JULY 29 to complaint. Appointment is made for tomorrow August 4 and the problem is already added - my whole freezer is not working. No ice making. I am working on my replacement/ RETURN with SAMSUNG/ Home Depot. I recommend do not buy SAMSUNG HOME PRODUCT. They are only good with cellphone and TV (which is working fine, the one I have).

I am very disappointed in our new Samsung kitchen appliances. We bought a new refrigerator, dishwasher, and stove a year and a half ago. The refrigerator ice maker did not work; fortunately, I purchased the service contract through Best Buy and they covered the repair. Now the dishwasher is no longer drying the dishes. The year warranty is over, and I didnt buy the service contract for it as I expected it to work for at least a few years; now I am having to pay over $300 to repair the dryer fan assembly. I dont use the stove much but imagine that will break now that the year warranty is up. I wont purchase Samsung anymore and wont recommend them.

I purchased my microwave in 2010 Serial # J4LVMOSC00753V. After about 2 years I got the infamous 5E error. I found information on the internet as to how to repair it myself. When I opened the front of the unit to access the inside of the control panel, I found that the hot wire connector was melted. I must have been very close to a fire! I replaced the connector and dried the wires to correct the 5E error. The 5E error reappeared again after a few months. I again dried the wires. To keep the story short, the 5E error appeared more and more frequently, until finally it was happening weekly. The unit is now waiting for the junk man to collect it.

The $3000 refrigerator (RFG297) has door hinges that began to rust within a few months of purchase. The icemaker began to chew up plastic and deposit it into glasses being filled. A replacement bucket that I purchased solved the plastic problem but the dispenser routinely cloves with refrozen chucks of ice.

The refrigerator works well, but I clean it weekly to keep in good condition. Its heavy so moving to clean vents behind is a chore, but I do it at least every 6 months to keep it going. Some of the plastic parts just snap and break apart. All of my plastic drawers for vegetables/fruits and frozen foods broke and are held together with rubber bands. Water dispenser works fine but filters expensive and the area where the water comes out has rusted onto the door. But hasnt broken in 5 years. Ice dispenser works best on cubes, but not crushed ice.

Bought Samsung range, refrigerator and microwave at the beginning of 2013. The microwave died after 2 days and the Lowes representative let us return it. He said he had seen a lot of problems, so we got a GE instead. The touch pad on the range never worked properly and have had techs out here 6 times. They can never fix it in one call. They have to diagnose, then order parts. It is now broken again and we are due to have a tech come out on September 1st. Every time they come, I have to miss 1/2 a day of work. No weekend appointments available. The handle on the refrigerator broke off and they repaired that. Now the plastic shelves are breaking. These products are very cheaply made. DO NOT PURCHASE!!!

Worst fridge ever, DO NOT BUY A SAMSUNG FRIDGE! When you use the ice maker water always comes out first. The ice maker constantly freezes up eventually to the point it will stop working. The fridge stopped working (under warranty). It took 5 visits and over 5 months for them to finally fix it.

I have spent as much money on my refrigerator as much I paid while purchasing it. Every 3 months it needs 5 to 10,000/ Rs for its maintenance. The company is cheating all its customers by selling substandard product. I would never ever recommend this product.

There is a sensor to defrost the fridge and send the water created down a drain for evaporation. This sensor fails to work causing water to pool inside either under the crisper drawers or the cool select pantry. If the water is not noticed, it will ultimately flow from the unit onto the floor. Sometimes this sensor will also cause freezing of the fan that keeps air circulating in the refrigerator. Personally, I had this problem repaired on 4/3/12 and today, 10/29/12, I have called Samsung to report that it is happening again. Their customer service stated that the repair is not covered, is out of warranty and they will not pay to replace/repair. I decided to do a little research via the web and after typing in various forms of the following question: water leaks in bottom of fridge, water under food drawer, water leaking from fridge, etc, I have come across over 2,000 inquiries to this question just from the Samsung website. When I visited other sites, i.e. AppliancePartsPros.com and ConsumerAffairs.com, I saw another 500 plus complaints. So how do we get Samsung to admit this is a defective part and correct the problem for all of us? I slipped on my tile floor because of the water and now have my ankle in a brace. Other folks have complained about flooring becoming damaged, food loss, all sorts of problems because of this defect. I cant afford to keep calling a serviceman out for the same problem and probably lots of others feel the same. Thank you for looking into this matter.

We got a Samsung Convection Range less than two years ago. It blistered on the bottom and the paint peeled off. It looks horrible. They won’t stand behind it saying it’s cosmetic. That is minor compared to the burning smell and smoke that goes through my kitchen and house when I use the oven. I can’t use the oven anymore for fear of a fire. They will not stand behind their faulty product!

Ice bucket didnt work. Two days ago they run. It didnt work. I dont have this refrigerator three months and started having trouble - lost all my food. Then the ice maker didnt work - came and put a new one in. Then the spring fell out of the ice maker changed it tell me theyre coming out and never get here - dont call.

Problems from the start and are with both ovens either separate or together in convection. After 4 visits and some part changes, there is no change. I did a few extensive digital and analog temperature tests to document that: 1) The initial at temperature beep is usually close but then over time, the temp drifts down to over 100 degrees F below where it should be. 2) When I restart the oven because its too cool, the oven display confirms the low temperature I measured. 3) As the oven restart, the convection fan or fans blow such hot air the food in the middle of the oven that the food is burnt to black while food not in the center or on different racks is not burnt. 4) The restart temperature once the beep sounds is accurate. 5) The convection fans are always blowing the hottest air straight out the middle. Not circulating the air around or reversing fan direction once and a while. So a blowtorch on food in the middle of the oven.From reading web forums, cnet in particular, seems like all of these Samsung ovens do pretty much the same thing. Seems like a programming problem in the firmware. Resolution is under review by Samsung. But do I even want another fix or a replacement? No. I want a refund and Ill buy a different brand.

We bought a Samsung suite of appliances: stove, microwave, refrigerator, and dishwasher. Within the first week or so, there was a burn mark on the door frame on the microwave. We tried to clean it, but it was definitely a burn mark. After a day or so, we noticed the mark getting larger, so we called Lowes, who directed us to Samsung. Samsung took about two weeks, and after many emails and photos sent in to them, they finally sent out a repair tech to look at the issue. The tech also took photos, and stated that the door frame was out of alignment and not flush, and that he could only see this mark growing. He advised not to use the microwave due to stray waves escaping, which were causing the burning on the door frame.We then had to contact customer service repeatedly to obtain a replacement product. Many more calls to coordinate with Lowes, and finally, we went to pick up our unit and found out that what Samsung told us and what Lowes wanted were two different things. Samsung did not send in the right paperwork, so Lowes would not release the replacement unit to us even though we had uninstalled the first one and brought it with us to the Lowes store. Back into the car it went, and more calls and emails.During this series of emails, the Samsung customer service person offered to pay us up to $150 for installation and re-installation of the unit. We followed her directions, and we went to pick up the replacement unit again from Lowes. This time, the exchange went fine. We mailed in the invoices for the uninstall and the re-install, as per instructions. Then the waiting and the follow-up emails started. No reply from any of them. We sent in regular emails over a long period of time. I like the Samsung refrigerator. They can keep the dishwasher, and the stove is just okay. The microwave seems fine now. After this entire experience, I would not recommend any Samsung products to anyone we know, unless they can service them themselves.

Do not buy Samsung appliances. Ours is 3 years old. The ice maker fell apart. Within the last month, we have started to experience water collecting in the veg drawers. It freezes anything in the drawers. Were constantly breaking out the ice. Not able to find the source of the water, but we suspect defrost runoff. $1800 fridge gone bad in 3 years. WASTE OF MONEY. DO NOT BUY.

Purchased a Samsung convection microwave oven for 299 Sing dollars and the very first day I wanted to bake muffins. Heavy smoke came out of the oven and filled the whole kitchen and spread to other rooms. I panicked and switched off and called the company. They said the technician can come only after two days. Then the technician arrived and said the coil has gone and replaced it. By then, the back of the oven looked all burned out. I wanted a replacement as it was on extended warranty, but the repair person said that it will not have any more issues. Tried to bake again, this time, the cake was not cooked in the middle, only the sides were cooked and it was all a mess. My previous oven was Sharp convection, used it for 9 years without any problem. I will never buy the Samsung oven again and will not recommend to anyone.

A little over 2 years ago I purchased a Samsung dishwasher. It has been the worst dishwasher I have ever experienced and never would I ever buy any other product with the Samsung name on it. It has been nothing but problems. The old one was far better. Tomorrow I intend to go elsewhere to purchase a more reliable dishwasher and send this one to the scrap heap.

DO NOT BUY SAMSUNG APPLIANCES! Consumer Alert - Do Not Buy Samsung Kitchen Appliances. In 2017, we purchased a Samsung Refrigerator, Range, Microwave and Dishwasher. 3 years later, all but the range have required repair two or more times! Our dishwasher has been out service for nearly 8 weeks now. JCPenneys is gone, Asurion Warranty won’t replace it because it’s a service warranty only. A&E Factory Service kept us waiting all day, showed up at 6pm to tell us that the technician that was here two weeks ago was wrong; we need a different part and they can’t come back for 17 more days! Calling A&E’s “Customer Service” connects you to some foreign country and a rep that reads to you off a scripted cue card and suggests you should use the website for ‘better service’! May I repeat.... DON’T BUY SAMSUNG KITCHEN APPLIANCES!

In the first month we had the unit rewired. It still has problems baking. We have doubled baking times on my a batch of cookies. We have also had problems with our Samsung washer. It was a ticking bomb literally.

Our brand new Samsung fridge is so loud we vocationally have to turn up our TV to hear over it, it kinda vibrates throughout the house. Samsung says thats normal operation and they will charge me to send another tech out even though Ive only had one out to date.

I installed new Samsung dishwasher August 2018. Lasted until April 2019. Never really got dishes clean. Very disappointed. Started leaking water and no one around under a hundred mile can do warranty work. Whatever do not buy Samsung anything. Customer service is not helpful even when they admit its a warranty issue. Very overrated appliance.

I purchased a Samsung OTR microwave in August 2015. The microwave has stopped working. The front control panel is totally dead. It doesnt even display the time. I have spoken to 4 different people from Samsung Support and a Samsung authorized repair shop representative. All of these folks have asked me if there is a problem with the electrical outlet or the breaker. I have tried to explain that the breaker is fine and the unit is getting power. We plugged in other items into the outlet to confirm.Now I am being told that I have to uninstall the microwave in order for a technician to look at it. I am 65 year old woman and I do not have the ability to uninstall this appliance nor do I have anyone that can do this for me. Samsung says it is their policy not to uninstall the appliances. REALLY? Well it is not my policy to have an appliance break in 6 months! I also purchased a Samsung oven, dishwasher and refrigerator at the same time. Cant wait for all of them to break within the next year so I can try to figure out how to uninstall all of them?? This is ridiculous. Dont buy Samsung.

I bought a Samsung refrigerator 18 months ago and it consistently has the same problem. The freezer and the fridge stopping cooling frequently and the food goes bad. Tried my best to have my fridge replaced after numerous service tickets. Until now, still the same problem and still no replacement or repaired fridge. I just bought a new fridge of a different brand. Never in my life experienced a fridge refuse to cool. Sad...

Beware > The drawers only pull out halfway making it inconvenient to put items in them and even more difficult to get items out. For example: a head of cabbage will not fit in a drawer. Beware of scraping your hand when removing items from the half open drawers. Ice maker malfunctions regularly: after dropping ice out of the ice dispenser and releasing the control, the dispenser door does not close fully, allowing warm air to infiltrate the ice storage compartment, thereby allowing ice to melt. The ice mechanism re-freezes the melting ice cubes remaining in the opening and in the storage compartment into a clump, preventing the further operation of the system. All frozen shut. Solution is: 1) empty the entire freezer and defrost for a few hours so the ice compartment can be removed, cleared of remaining water and restarted. 2) A service professional has to take apart the frozen mechanism and repair the defective parts. $$. Never again. P.S. Our Samsung printer/copier was also the worst. After the warranty expired it also malfunctioned requiring professional service. Also poor quality.

Simply DO NOT BUY IT! The SAMSUNG dishwasher DW80F600UTB is by far the worst purchase that everyone shall avoid. Acquired one unit in Aug 31, 2013 at Future Shop Calgary, Canada. The machine was delivered on Sept 6, 2013. It worked marginally well up to Nov 3, 2013 (not even 2 months of use). On this fatidic day, the machine started leaving food residue and unfinished, not washed glasses, and from this point and on, my WORST CUSTOMER EXPERIENCE EVER! In a nutshell, I spent hours and hours on the phone with SAMSUNG (UN)SUPPORT Services(?). They sent me one local (not SAMSUNG) technician that pinpointed several problems (from the Pump up to Water Pressure). After 7 (SEVEN) visits and lots of parts replacement, the technician finally agreed that the machine was NO GOOD! Note: SAMSUNG will only replace your dishwater if their technician agrees that the machine is NO GOOD. In July 2014, I received the NEW UNIT from SAMSUNG but need to pay freight and installation again. The new unit worked marginally well up to February 2015.At this point I decided to wash the same batch of dishes at least 3 and 4 times, and tomorrow (Dec 28, 2015) I will buy a REAL DISHWASHER! This DW80F600UTB has serious design issues not recognized by SAMSUNG. On this regard, I would like to join BORIS of Calgary to enter in a fully documented and water-tight lawsuit against SAMSUNG. SAMSUNG must understand that we, customers, are not idiots nor money grow on trees to be spent in such a JUNK equipment.

Model RS265TDBP Side by side. Problems with refrigerator evaporator coil freezing over and stopping the circulator fan. This is a very common problem and has reoccurred 4 times since purchased. Dont buy Samsung refrigerators. Do your research.

Bought a Samsung refrigerator not even 2 months ago, made annoying noise from day one. Had one of their servicemen come out and replace 2 fans, still making the noise. It sounds like an airplane taking off in the kitchen. Not very happy!

I purchased a Samsung DMT300 dishwasher last year. Shortly after I bought it, it started to smell horrible. No matter how I tried to clean it or adjust the drain hose, it still stinks. It smells like sour milk and rotten food. It hardly cleans the dishes even on the longest cycle with the Sanitize button pressed. All our glasses are covered with food particles. It is absolutely disgusting! We pre-rinse and run it almost everyday. I HATE this dishwasher!!! My cheap builders grade Whirlpool was 1000 times better. This is my worst purchase ever!

Upon moving into a new home, I purchased a 4-drawer Samsung refrigerator. Its beautiful and has a lot of cool features, but within 6 months the ice maker was frozen over. I contacted Samsung and they sent a repair person (theres only one in my area). He walked in and without even touching the refrigerator indicated that he could replace the parts, but Samsung hadnt done anything to truly fix the issues, so it would break in another 6 months. It didnt last that long! Within the next 8 months, it would break 3 more times. They finally agreed to replace it after the repair person refused the job the final time.They led me through a long process of providing documentation and then indicated that they couldnt find a replacement (even though they are in all of the big box stores near me), so they offered me a refund. I accepted it and they led me on an even longer documentation process -- requested paperwork piece-by-piece (first the bill of sale, then a picture of the warranty information, then a scan of the sticker on the inside of the door...), indicate they didnt receive what Id sent and ask for it to be sent again; send the wrong form and after I call, send me a new form, indicate they didnt receive it and ask for it again... This continued until I wrote an email to the Executive Vice President. I was assigned a designated contact, whose title indicated she was in the Presidents Office, who was no better than their original customer service representatives. She only assisted when I initiated the contact and what was supposed to take 5-7 days, took over 2 weeks. Upon getting my refund approval, my designated contact told that Id receive two emails -- one asking for all of the information (ignore it, she said) and a second that would request my bank information to get a direct deposit. Amazingly, Id receive the first email repeatedly, but never get the second one. I now have to wait for a check to be cut. I have already been in the process for two months and am now told that it will be an additional 2 weeks to get a check. As the check is too large to put through my banks app, I will have to drive over an hour to the nearest branch. At the time Im writing this, Florida has just entered a 30-day stay-at-home order; therefore, I will be unable to deposit it for a lengthy time. Buyer beware! While Samsung appliances look pretty (my dishwasher is also a disappointment!), they are poorly made and their warranty is painful and designed to discourage you from using it.

This Samsung Model RF26XAEWP refrigerator is 5 years old and has a constant problem with noise. The compressor was replaced after 1.5 years and the problem still continues. Ice always builds up on the back of the refrigerator, water collects at the bottom under the veggie drawers and the cycle continues. Ive added an extended service contract on this refrigerator and gets looked at now every three months with the same problem. I just spent 6 hours defrosting this self defrosting refrigerator and got 8 cups of water out of it. No water leaking, just ice build up. After it was completely defrosted I plugged it back in and the noise continues. It will do this until the repairman shows and then it will stop. Samsung cannot make good refrigerators or repair them. Waste of money.

On the evening of 1-15-16 we noticed our refrigerated items did not seem cool. Since this was a Friday evening we called first thing on Saturday morning. After waiting an hour on hold and then getting a call center in another country, or at least someone who spoke very broken English, we were given a local repair center to call... of course being the weekend and Monday a Holiday we had to wait until Tuesday. The repair center came out and had to order parts.On 1-27-16 the repair center came out with new boards and a compressor. The poor guy worked on this thing for over 5 hours and was not able to repair it. He was in contact with Samsung on the phone and after the repair guy took pictures and gave Samsung everything they needed he left and said he would follow up in the morning. The repair center did follow up with us and said we had been authorized to receive a new unit since the one we had could not be repaired. We were given an authorization number and told Samsung would call in 12-24 hours to set this up with us. 24 hours later... you guessed it. They never called. I called Samsung since they never called us. Again I am speaking with someone who is not familiar with the English language. They have no clue what we are talking about and transferred me all over the place. The last person I spoke to insisted that I mail in the receipt to them so they could authorize this trade. Are you kidding me!!! I already got an authorization to have this exchanged and am just trying to set up a pick-up delivery time. Well I got an email and have now emailed them my receipt. I was now told it could take up to a week for Samsung to contact me and authorize this. This is my 18th day with NO refrigerator and I will be lucky if they ever call me back to set this up. I guess by then it will be close to a month with no Fridge. DO NOT EVER BUY ANYTHING FROM THIS COMPANY... EVER!

On March 15, 2013 we bought a Samsung French Door Smart Refrigerator (model # RF263BEAEWW/AA) from Home Depot, along with a 5-yr extended warranty. The ice maker was a little loud, but we could live with it. It was the perfect size, and had everything we needed. One yr and 10 months after we bought it, it stopped working on Dec. 23. There is only 2 people in our household, so it was not like someone was in and out of the refrigerator all day. On Dec. 29 the repairman came out and he said we needed a new compressor and he had to order the part. On Jan 12 the repairman returned with the compressor, but then said the freon had leaked out (which he could have found if he had brought the proper tools on the 1st visit) and as a result had spewed oil into all the coils and now everything had to be replaced, and he needed to order the parts! On Jan 16, we were told the parts would be in on Jan. 20..but by Jan. 30 they had not come in and we were told they were on back order. At this point, we had been without a refrigerator for ONE month! Home Depot finally reimbursed us for the cost of what we paid for the refrigerator, but it wasnt enough to cover a like model, in another brand. Once we knew the refrigerator could not be fixed, we wanted to return 2 Samsung water filters we had bought last year, to the cost of $154.00. The boxes have never been opened, but when I called Samsung parts representative, J & J International, they said they were unreturnable. Apparently, you only have 30 days to return parts, even if unopened! I will NEVER buy another Samsung product again. Buyer beware, their products get good reviews, but if anything happens, it is impossible to get parts or any customer satisfaction!!

We just bought new Samsung appliances from Nebraska Furniture Mart. Weve had them for 1 month. Last week, the fan on the microwave started coming on by itself. After reading these reviews, I dont even want these appliances. SMSGA-ME18H704SFS/AA-Otr Micro 1.8 Cu.

Buyer beware!!! After owning this French door refrigerator for a little over a year, there started to be water buildup under pantry drawer. The water would then freeze and would prevent the drawer from opening. I began the weekly game of trying to thaw the ice in order to use the pantry drawer. The ice would come out in big sheets. Big enough that while pulling a chunk out of the fridge, a piece broke off and dented my appliance. And because there was nowhere for the water to go, it started seeping out onto my hardwood floors which caused them to hoover up. After about 3 months of this NONSENSE I had it serviced. The repairman had fixed NUMEROUS Samsung French door refrigerators with this same issue. SHAME ON YOU Samsung for allowing a fridge to be engineered this way... Thought you were smarter than that. Since that service call I have had to get my ice maker serviced 2 times, dishwasher serviced 2 times and washing machine 2 times. All Samsung appliances. Buyer beware!

Have had issues with this refrigerator very early on. The ice maker has continuously broke about every 4 months. We have had multiple repairs that only are temporary fix. Contacted Samsung and they basically told me the only solution is to buy a brand new fridge. They do not have high quality parts and do not care about their customers. Save yourself some time and don’t buy Samsung appliances.

A year and a half ago bought new Samsung side by side refrig. Now the fan for freezer stopped working. After many hours on the phone with Samsung with no response or help hired a repair service of our choice, since the Samsung approved repair company was not able to fix for 2 1/2 weeks and also was rated very poorly. Do not ever buy Samsung refrig. This is the second one we purchased, should have learned the first time. First one broke down twice on fridge side after 7 years. Never again! Please read all the reviews and beware!

I have been a fan of Samsung for many years and love the televisions they make. I have three of them. I thought I would get the same quality product in their dishwasher. I purchased the DMT-800RHS. This product, simply put is a lemon. The unit has a water fill sensor, that when it gets a little dirty it produced a 9E fault code. This code will come up every couple of months. Same problem with new parts. Its like having a car that when the engine air filter gets dirty it generates a code and renders the car inoperative.This product is the biggest waste of money at $799. Samsung tech service is heartless and do not really care, only to offer to come and clean the part every couple of months for $150 plus tax. If any water falls into the machine while replacing the water fill sensor you get a LE fault code. This is a leak detection fault. Now you must bring the machine outside, turn it upside down, remove some screws (special screws) which are of a torx type and dry the internal parts. It must air dry over night. Simply put this unit is the biggest lemon and Samsung will not acknowledge it. They simply do not care. I will never buy another Samsung product ever again.

Ive had the refrigerator (RF260BEAESR French door) about 4 years and it works ok. I like the size and especially like the bottom freezer. My complaint is with the finish which is supposed to be stainless steel. I have cleaned it as instructed, taken good care of it. No kids or any influences which would damage the finish. No matter how well we cared for it - it still has spots and streaks and I can see where the finish is worn off so it is spotty and discolored in areas. Its a cheap finish, and if it was really stainless steel it wouldnt stain - but it does. Not happy about that! Samsung used to be a good products but not anymore. I have a Samsung front loader that I hate - clothes dont get clean - takes forever to run a cycle, have to do extra rinse and spin, etc.

DW80H9930US - My Samsung dishwasher was installed on October 25, 2014. The first call for repair was made on December 5th for a persistent water leak from the bottom of the door. The repair was made on Dec. 26th in which the venting system in the door was replaced. The next repair call was made on Dec. 31st for the same water leaking problem. The repair was made on Jan. 9, 2015 in which the venting system gasket was reseated. The next repair call was made Jan. 10th for the same water leaking issue from the bottom of the door. On Jan. 16th, the service man placed an order for a door latch replacement. On February 6th, the door latch mechanism was replaced. Water leaking and the door popping open without error codes mid-cycle continued. The most recent repair took place on March 14th, where the repairman replaced the whole door. No more water leaking has been noticed, however, one month after this repair, the door continues to pop open mid-cycle without any error codes. The time remaining does appear and flashes. I close the door, and it starts up again and with fingers crossed it finishes, but not without multiple door popping open episodes. Ive checked the strainer in the base and its not clogged with food particles. The top rack does roll forward, and Ive seen another posting about it becoming disconnected from the sprayer mounting at the back of the dishwasher wall. Perhaps this is the reason the dishwasher continues to stop mid-cycle without displaying error codes. My anger is with Samsung, not with P.C. Richard & Sons performance. I dont know, but one thing is for sure, when my 5 year warranty has expired (thank God, I had the smarts to purchase one), this dishwasher is going to the curb and I will NEVER buy another Samsung appliance, nor will I recommend their products to anyone!Updated on 09/25/2015: the dishwasher seemed fixed after the whole door replacement back in March 2015, however, it has begun leaking again (mid-August 2015) from the lower left area at the bottom of the door (the same area where it leaked from the start).

Our Samsung refrigerator completely stopped working 18 months after purchase. French doors with bottom freezer. No in-door ice or water. Trying to keep it simple to avoid issues. Main warranty is only one year, thanks, but other certain items covered longer. Good luck dealing with Samsung. They will set up service, but it will take two days for the service company to even contact you and then who knows how long to actually schedule appointment, and then both companies they have set up to come to our home - because the first one lied and said I cancelled appointment due to cost -- are the most poorly rated of any kind of company I have ever looked at online.I rely on online reviews, but have never felt so compelled to post until now. I am very disappointed with quality of Samsung and now see that many others are too. I have scheduled a separate service company to come out, after already paying out of pocket for another, and will probably just end up paying them to repair instead of fighting with Samsung about warranty; that is if they even can repair. I will be doing a complete remodel on another house soon and will not buy any Samsung appliance again.

Had a Maytag before this. It broke down in a much shorter amount of time than I thought it should. I then got the Samsung, and have not had any problems with it. It has all of the settings I need and so far I am satisfied.

My elderly parents bought this refrigerator and after thirteen months began having issues. They would send someone out but it would be 2 weeks. I told them of their health issues, my dad is a heart patient and diabetic and we really needed something pretty quick. I was also told from customer service you should always have a back up refrigerator. I asked, Who could afford two refrigerators, and where would you put two? The tone got worse and then I was just pretty much angered with his non-caring attitude. Not to mention that only very few technicians are certified to do a service call. I called Sears and they generously offered 3 days sooner. Very honest and tried to offer other options to try such as unplugging the unit for 2 days in case it had froze up, before spending money my parents did not have on their fixed income. We were never told to try anything from Samsung, to maybe save the expense to a sick, elderly couple. I was told that the minimum amount would be around $685.00 for the visit. Needless to say, we took his advice to unplug the unit for 2 days then restart. At least Sears tried to offer an alternative for us. Have lost food/beverages twice, still no refrigerator/ice maker, etc. Enough air flowing to not be eligible for warranty for a big part such as compressor, etc. Will probably be replaced ASAP b/c that is more than half the price it cost to begin with. After two weeks, they are living from a dorm size refrigerator and a Yeti cooler for ice. With their customer service, me along with my parents are done with Samsung. Sad to say on reviews on this particular type, they are messing up at about the 13-month mark. There is no excuse for a nice, new refrigerator to tear up with barely over a year of use. Never again! Very frustrated, not to mention the anguish my parents are going through. When you buy something that expensive, you expect it to last a while. I have had my Kenmore side-by-side for almost 20 years so we have learned a lesson. But the main lesson is all about the attitude you give the person on the other end of that phone. Try to be a little sympathetic to an elderly persons situation Samsung! Going to try to find another one after their check comes the first of the month. Another several days.

Thought I was buying stainless steel. Turns out it is a low grade stainless steel. All 3 doors rusted. Took almost a year to get solved. Ice maker unit has rusted again and there are rust spot on the doors again. Even though I purchased a extended warranty hhgregg and Samsung do not honor any more rust problems even though Samsung has told me the rusting around ice and water unit is a health hazard. The refrigerator is only about 3 years old and paid over $2000.00. Samsung does not stand behind their products unfortunately.

Stainless Steel French Doors w/ Bottom Storage and Ice Maker - We moved into our home 2 years ago (June 2016) and we were very happy that the stainless steel appliances came with the house. Shortly after the Ice Maker stopped making ice; we also did a YouTube video on how to reset the Ice Maker. To make a long story short, after two other repairs costing over $500, and purchasing a new ice maker, the same problem with the ice maker has happened. Oh I didnt mention all the loud rumbling noises every time you used the water dispenser.Today, June 7, 2018, after a week of no ice, and scheduling a repairman to come out (diagnostic fee of $100 non-refundable, nor applied to cost of repairs), the repairman cancelled after finding out it was a Samsung with Ice Maker problems. He informed us of the lawsuits. We called Samsung to no avail. We have to use their contracted repairman who does not work for Samsung. Very dissatisfied at this time.

2 year old refrigerator started making noise last October. We unplugged it for a couple days and read that the fan motor freezes up. So we thawed the fridge & sound went away and temp seemed fine. Then the last couple months food began expiring before expiration dates. Milk was curdled, dog treats moldy - were the obvious signs. Reading this website I knew that it was frozen motor. So I followed you tube instructions of how to remove back panel and got my hair dryer out and melted the 3 x 4 of ice block that totally encased my fan motor, coils and wiring. My question is, how is Samsung going to remedy this from happening again? How can this be acceptable? We should all be getting free service replacement parts from Samsung! I will never buy a Samsung anything and advise everyone to do the same! !

Our Samsung electric range has been a good product so far, we have had it in use for about 6 months. The range cooktop heats quickly and evenly. It responds to control changes rapidly. It is very easy to clean if you follow Samsungs directions. We think the oven takes a little long to reach temp when starting it, but baked well once it does.

Samsung has created a line of refrigerators that are defective and wont create a permanent fix for them. When I called to speak with a service tech they sub out to technicians local to consumers who dont work for Samsung but contract with them to repair their defective appliances. So, they couldnt offer me any guidance or reassurance the problem would be fixed. They told me not to go anywhere for two days because they would put in my service request. Apparently, their service company dropped the ball, never called so when I called on the second day, they said they had called me? They said to come out was 90.00, the repair was 100.00 and the parts were separate but they couldnt tell me what that would cost. I asked if this patch (repair) would permanently fix the problem, and they said they put a 90-day warranty on it and that is the best they can offer and they wouldnt allow me to speak to a service technician to have my questions answered.