I purchased a dishwasher dmt800rhs from best buy with a extended warranty. It took from Nov. 26 until Dec. 19 for them to fix my dishwasher.

RA19 - This report is to corroborate what others have already said about the clear plastic shelves cracking in Samsung refrigerators. I bought this fridge new nearly 5 years ago and within the first year cracks started developing in the clear plastic shelves. At this point most of the shelves have cracked, some seriously. The shelves were never overloaded, but appear to develop internal stresses when cold resulting in spontaneous cracks. Similar to what others have reported, there seems to be a specific cold-induced problem with the clear plastic used in Samsungs refrigerator shelves.

We purchased a new Samsung Refrigerator two months ago. (French doors with two drawers) Overall, I am satisfied with the refrigerator, with the exception of nothing really fits inside the left side door shelves. The issue I am having was with the customer support area. We spilled ice tea in the refrigerator and it has seeped under the glass on the bottom shift. I contacted the 1 800 726 7864 phone number and was told it would be over a 30 minute hold time and I could leave a number for a return call from a technician and I did. The call back was from an individual with not a technician with experience. She more interested in collecting purchasing data than support and I final explained all I wanted was help in how to remove the shelf so I could clean it. There was a long hold and she was looking up answers from a prompter and taking more time to key the conversation than help. Since I was having issues understanding the person and we were wasting our time I asked to be transferred to someone else. I was told they could not do that because the call came to her area basically. Totally disappointed in there customer support for such easy question. If you purchase from Samsung you will get little support from customer services.

Purchased in 2010 counter depth, bottom freezer 19 cu. ft. in black, model RB195ABBP. Worked fairly well until 2015 in Dec. Some water in the veg/fruit bins and under the drawers as well. I thought a spill but continued as months passed. Next came ice formation in and under veg/fruit bin. I unplugged, thawed and cleaned up. Also increased temperature as directed in troubleshooting section. Not 8 days it happened again as I sit today. Ive leveled as directed as well. I emailed Samsung to no avail. Now the touchpad temp controls dont work!!! Im so done with this fridge. Its now out of warranty and I must start looking for a new fridge. The company needs to be held accountable for their products or get out of the business. Whoever heard of a fridge of 5 years to start having problems! Ive kept refrigerators for 15 or more years!

Samsung French Door Refrigerator RF217ACRS - This is the worst refrigerator we have ever had. We are a small family and this fridge has had to be repaired three separate times due to flimsy plastic parts breaking. The moveable tray is a joke. If you place more than a pound of cold cuts in it, it will break. I notice that Samsung no longer manufacturers their french door refrigerators with this feature so guess that other people have had this problem as well. Terrible, terrible product and poor customer service. We will NEVER buy another Samsung appliance again.

3 weeks ago our refrigerator quit cooling. We called Samsung and they sent a person out to see the unit. He said the compressor was out and would need to be replaced. We contacted Samsung and they said he was not allowed to replace the compressor. We asked they send a qualified tech out with a new compressor. Then we were told they did not have any one in our area to do warranties. We asked if they would send the compressor and we would find someone to replace it. They said no but would offer us a buyout on the old unit of $1.250.00. We accepted, but now they wont accept the invoice we provided from Lowes. We had already bought a new refrigerator. Basically we bought a Samsung refrigerator for $1800.00 that lasted for 18 months. Will be the last Samsung product I will buy!

RF32FMQDBSR - Bought 11/29/13. 3 calls to have icemaker fixed in first 3 months. Month 15, cooling problems started for main fridge cavity. Had an extended warranty (THANK GOD), repairman took 3 trips to finally contact Samsung Engineers who then deemed my unit not repairable. Just ridiculous for as much as this thing cost to have 2 major issues in less than 2 years. My previous fridge lasted for over 15 years with the only issue being the seals around the doors wearing out. Samsung makes you do a song and dance to get your money back, which includes me disposing off fridge. I dont get reimbursed the tax I paid (nearly $300) and I have to peel stickers and cut the power cord.

At the beginning of September 2014 my wife noticed water collecting in the left hand produce drawer, so we called the local authorized Samsung repair company to fix our refrigerator. Here it is at the first of February, and 9 service technician visits later, more than $250.00 in food ruined plus the Initial cost of the service technicians and 14 calls to Samsung at 1-800-SAMSUNG and were told its defective and they said they were giving me back the full cost of the refrigerator only to be told a week later that they were only going to give me $916, which is less than the full price. Nobody from Samsung has called me back, nobody from Samsung has e-mailed me. So now Im turning it over to my attorney in principle alone.

Purchased a Samsung French door black stainless steel refrigerator on Sunday (8/5/2018). From the moment we plugged it in the display flashes an PC ER code. After some searching online found a fix for it that didn’t fix it (shocker) so Monday morning called Samsung to schedule a service, because I really wasn’t trying to load it back and return to store although in hindsight should’ve done that, tech arrived Tuesday and did the same thing I had already done to try and resolve the problem which I explained to the customer service representatives I spoke with when making the service appointment. One would think since the refrigerator model and serial number plus the problem was told to the representatives the tech they send out would come prepared with what would be needed to fix it... sadly not the case. So 2 days after purchase and a service visit I’m stuck waiting an additional 2-3 for the part that should (but not completely sure) fix the issue. I’ll be calling customer service to cancel everything and just load the piece of junk back up and return it and spend a little more for a more reliable brand. I will definitely not be purchasing any other Samsung home appliances. If you like the hassle of purchasing something and not having it work properly by all means spend the money on Samsung appliances and enjoy the stress and hassle of having to go through a service call on a new product.

Ive had this Samsung (Model RS277ACPN) for 4 yrs now. Its a replacement for the first one I purchased in 2007, in which the motherboard became inoperable. Ive been finding plastic bits/shavings in my drinks. I have discovered its a result of plastic parts that have broken or fallen apart. At first discovery, I choked on the tiny piece. I cleaned out the ice compartment and discovered the broken plastic mechanism. I would recommend they replace these parts with a metal alloy to prevent someone from choking and filing a lawsuit. Despite this problem, I still like my Samsung products. I also own a Samsung washer, dryer, and television which have served me well.

Okay, bought this fridge/freezer six years ago. Worst thing ever bought. When it was two years and two months old, the fan sounded like it was taking off, and you could see that there was ice forming around that area of the fridge. Thankfully, I have a husband that is skilled enough to take the thing to pieces. Then involved defrosting the iced-up fan with a hairdryer (took ages) until the ice melted. Then trying to dry the now wet polystyrene lining and putting it back together. He wasnt happy. I think that lasted one year, and the process has to be repeated every time we hear the fan trying to belt its way out the back of the fridge. We are now down to every three months, and well and truly over it.What a dog of a unit. I still love the layout and the ease of the fridge, but what use is something that needs major attention every three months. Fingers crossed nothing has happened to the freezer side of the unit as yet. At present, as I sit here typing, all my food is in chilly bins, a heater is busy at the fridge door, warming the ice so that it will melt. The worst thing is knowing that that this will happen again, and again, until we dump the thing and say goodbye to a $2,200.00 purchase that should have had years of life in it. My husband reckons the people in charge of the design should be dealt to very roughly.

Originally posted earlier this month. Followed Samsungs advice and defrosted refrigerator for 36 hours, with fan blowing on it. Checked to make sure all ice buildup had cleared. Turned on, ran fine, icemaker even working again. Now several days later, ice maker is stopping and probably means another complete defrost. Do not buy Samsung Refrigerators, ITS ALL OVER THE INTERNET ABOUT HOW PEOPLE ARE HAVING SAME PROBLEM WITH ICING UP AND NOISE. They dont seem to have a fix. Terrible, 5 years old $2000+ refrigerator and nothing but problems.Updated on 06/16/2018: I have contacted Samsung and searched the web. My 5 yr old refrigerator keeps freezing up and the fan starts making a loud noise. Only resolution Samsung has offered is to defrost the refrigerator. Really, its a self defrosting, yet now we have to unload and let it thaw out 2-3 times a year. This problem with their refrigerators is noted by numerous people on the internet, yet Samsung offers no remedy and it appears this problem occurs with many of their refrigerators going back several years. This company is selling numerous refrigerators and should fix the problem or offer real solution.

My Samsung refrigerator is the perfect size for my family of 5. It holds everything a family needs plus more. I love the freezer size compared to the other small freezer models.

I purchased a whole suite of Samsung products less than 2 years ago. The washing machine has a slow leak, the oven works ok, however the fridge is a nightmare. Dont expect the ice maker to last more than a year. Also the freezer gets pretty heavy when loaded and the handle is held on by a flimsy piece of plastic. Ours broke after a year and a half and we were told that it is way out of warranty. I kind of expected a handle to last more than 19 months. On top of that there is no easy fix. It isnt just replacing the handle. Its all of the mechanics in the door, they actually told me via chat that this is not something you can fix. It needs a service call from a licensed Samsung repair shop. So hundreds of dollars just to fix my door handle. Upon searching this issue there are hundreds of people with this problem. Samsung has great electronics but I will never buy another Samsung appliance, theres a reason they are generally cheaper than the rest.

Samsung has a design flaw and all of their 7933 model dishwashers. They refuse to acknowledge that there is a problem. The top basket and spray arm assembly inserts into the bank of the dishwasher to get water. The rubber washer rubs against a hard plastic jet. It rubs until it’s worn out. The basket will push away from the nozzle and the water will not ever get to the spray arm. Hundreds of thousands of units are designed to fail and consumers will think they are not using the right detergent or rinse aid or some suchlike thing. The glasses on the top rack do not get clean because no water sprays to wash them. Samsung refuses to even admit there may be a problem. I know, Ive spent 4 hours on the phone.

I bought a new refrigerator in 2009. The fan went out in the freezer leaving me with an unbearable noise that is constant. Best Buy warranty was extended to fix the problem, but less than a year and half later it is doing it again. I have never bought a fridge for over $1000.00 till now and I am so disappointed in this investment. My old fridge is doing better than this one. So much for upgrading.

I purchased a Samsung 5.9 cu. ft. electric range from Sears outlet (certified). After 90 days, the range wouldnt turn on, all functions stopped. The computer board is defective. Samsung didnt honor the warranty as it was out of the box. Sears, even though has a warranty for a year on all products purchased in their store, required that we buy additional warranty contract. With that, they ordered the part from overseas, and we have been waiting for 7 weeks with no range. Samsung does not provide parts to their range. For the range to fail within 90 days is a major defect. Sears outlet dont honor their warranty.

THE SAMSUNG, DID NOT CARE. Bought this fridge (RF263BEAESG) a year ago, now the freezer stopped working. Call the Samsung, did not care. I own 5 hotels and usually I buy all my appliances, TVs, FRIDGES AND APPLIANCES. They left my mouth sour and I couldnt believe what kind of customer service. I will never buy again Samsung products. I spent $$$ and to treat me like this. NEVER AGAIN & STAY AWAY FROM SAMSUNG.

Samsung Refrigerator Wont Defrost RSG257AARS - Bought Samsung 12/12 at Best Buy on payment plan. From the beginning I dealt with Best Buy, trying to get help. The back of the freezer and all the way down, the ice maker has ice on it. The ice maker does not produce much ice. It makes a lot of noise.

I have been a fan of Samsung for many years and love the televisions they make. I have three of them. I thought I would get the same quality product in their dishwasher. I purchased the DMT-800RHS. This product, simply put is a lemon. The unit has a water fill sensor, that when it gets a little dirty it produced a 9E fault code. This code will come up every couple of months. Same problem with new parts. Its like having a car that when the engine air filter gets dirty it generates a code and renders the car inoperative.This product is the biggest waste of money at $799. Samsung tech service is heartless and do not really care, only to offer to come and clean the part every couple of months for $150 plus tax. If any water falls into the machine while replacing the water fill sensor you get a LE fault code. This is a leak detection fault. Now you must bring the machine outside, turn it upside down, remove some screws (special screws) which are of a torx type and dry the internal parts. It must air dry over night. Simply put this unit is the biggest lemon and Samsung will not acknowledge it. They simply do not care. I will never buy another Samsung product ever again.

Purchased a top-of-the-line refrigerator in 2018. Began having problems with the ice-maker/distributor almost immediately. After 2 years of service calls to fix it, Samsung declared it unrepairable. The warranty had expired by that time and Samsung offered a discounted refund in September 2021. After many confusing and contradictory responses and a complaint to the Better Business Bureau, my complaint was elevated to the office of the president in October 2021. Since then, assurances of the partial refund have also been responded to with confusion and contradiction. The complaint cannot be elevated and the representative is unresponsive. Supposedly, there is no higher level to complain to, and I cannot get my promised partial refund.

The ice maker leaks and we cannot find anyone in our area to look at it. I had 7 Samsung products and only 2 still work correctly - the stove and microwave. Washer drum bearings went out, dryer buttons don’t work, dishwasher has to be started 2-3-4 times and the ice maker leaks.

I purchased a Samsung Chef Edition Refrigerator (RF34H9960S4) a little less than a year ago. These are not cheap fridges. Both shelves on the right door are cracking in the middle. When I called they informed me that they dont replace personally damaged items. If using the shelves may lead to personally damaging them, we shouldnt use them. I now have to pay for new shelves, that most likely will crack again. Please think very hard about whether you want to purchase this item.

I have been trying to get a refrigerator repaired for 2 weeks. The serviceman who initially came to look at it said Samsung is having a lot of problems with it, but is not doing anything about it. I have spoken to customer service at least 20 times. I have spent many hours on hold, and been disconnected at least 4 times. I have also been told they cannot connect me to a manager, because there were none available. They have finally agreed to pay for the repair, but are unable to find the part to fix a 4 year old fridge in less than 4 weeks. I have been told many times my case will be escalated to the next level, but it never is. I have also been told is it approved for a replacement, but no one can ever seem to figure out how to get that commitment into the computer, so nothing ever happens. The customer service people are only able to type the problem into their computer, never to do anything to fix it. If I hear I understand one more time, Im going to kill someone. It is by far the most incompetent, useless customer service department I have ever dealt with. Couple that with an appliance that is of very poor quality, please avoid it at all costs.

We have been without a Dishwasher for 5 weeks!!!! First Company said the Drain hose was too long there 15 minutes and left. Never pulled Dishwasher out from Cabinet. 2nd Company came out found a bad hose on Dishwasher that was a Samsung Part. Dishwasher is only 6 months old & hose has a hole in it. Took a week to get parts and had to raise the roof for Service or it would have been another week for repair. Been on the phone with Samsung so much and took off work until I could have bought another Dishwasher!!!!

We have had our refrigerator for only a couple of years. First the ice maker broke. Then it started making this loud noise that would stop when we opened the door. We had a technician come out and fix these problems. This was only a few months ago. Recently, I had noticed our milk didnt seem that cold even though the temp read 38 degrees. The problem started getting worse so we reset the fridge by unplugging it. This made the temp gauge work again and the true temperature was 66 degrees! After having already spent over $300 to repair this new refrigerator, I am reluctant to spend more to get this new problem fixed, especially after reading these complaints.

Five weeks ago the light bulb lens protective cover on the Over the Range microwave shattered and the glass shards were found on the electric range cooktop. The bulb was also burnt out. I ordered a replacement lens and installed it, and I also replaced BOTH bulbs. A few days ago, the same thing happened, but it was more serious. When the protective lens shattered, the pieces of glass fell into our skillet on the range top, and the bulb again was burnt out. We contacted Samsung on their website. They stated that because the warranty had expired, it was up to us to contact a repair person. We disagree. We sent another message.We consider this issue to be a consumer safety issue. Samsung issued us a Ticket Number for further question or concerns when we communicate with Samsung. Ticket Number **. Note: We took pictures but we are having difficulty getting them from our IPad.

This refrigerator is the best of the best. Purchased model with the refrigerated drawer. Perfect for cheese, eggs, lunch meat and canned soda. The ice maker is quiet and produces good quality ice. The filter gives clean odorless water for drinking. The freezer is large in capacity and has more than enough space for all our frozen foods. Love Samsung.

We purchased an expensive Samsung refrigerator a few years ago. The ice maker had a mind of its own... sometimes it worked, most of the time it did not. Then the temps in freezer and fridge started fluctuating between -2F to 61F. I contacted Samsung and they advised there isnt any service in rural southern Mississippi where we live. I spoke with two different appliance repair independents and neither wanted to work on a Samsung. Basically the problem is too many sensors throughout the fridge. They were willing to work on it but would not guarantee the work. One in fact told me to buy a new fridge other than Samsung. The other guy told me Samsungs were basically a computer with a freezer and fridge attached. There are codes to reset which are not available to the buyer.

Samsung says scratches on stove top from being used --own stove 3 months--not under warranty--how about they build glass top with inferior glass--they know this --and dont include top under warranty--stay away from all Samsung products --inferior--inferior.

Purchased a Samsung dishwasher just 2 days over a year ago. Have had good service until this morning. Started the unit and went to bed. This morning the unit was filled with water, the dishes were dirty, and the front panel light with Quick was flashing. After doing some internet research, I cleared the water from the tub and inspected the filter. No help. Next, I checked the exhaust hose for any blockage. No help. Then I found this site...... Apparently, Ive purchased a pile of junk for a washing machine. Does anyone on this site have a dishwasher they can recommend? (Must have a good 10 years of service --- My old Kenmore lasted 30 years.)

None of the appliances that Samsung make are any good. Be warned that with the dishwasher all the tabs holding up the shelves break off and they fall into the garbage disposal and they just grind and grind. My Samsung microwaves door broke after only a few months, but then the magnetron also failed. The legs on my Samsung stove bent as I was pushing the stove back against the wall during installation. Everything is made poorly and will not stand up. I should have stuck with Whirlpool products.

Last night we heated a piece of pizza in our SMH9187 Over the Stove Microwave (about 25 seconds). The microwave got extremely hot and wires started smoldering. The control panel went completely dead and the internal sides were very hot (as well as the glass rotating plate in the microwave). We had to unplug the unit. Fortunately, there was no fire, but the microwave is dead. The unit is three years old. I cant believe that this happened to a relatively new microwave. Samsung should place a recall on all these models and reimburse people for their purchases. What an inferior product!

I have Samsung stove and oven. Its more than 3 years old and its working in good condition. No any issue with Samsung product. I am very happy with this product and easy to use. Maybe no need to change for long time.

Samsung range after cleaning cycle oven doesnt work. This happened to my daughter. Called Samsung, Sorry out of warranty. Called a repair service - said it wouldnt 500 to fix. Her husband decided to take it apart and found the heat sensor fuse was blown. Beware. Shame on Samsung and Shame on repair people.

Purchased a Samsung Refrigerator with ice maker. One month after delivery I heard a loud noise. I called Samsung and they asked if my fridge was cold and freezer cold. I replied yes, then I was told the noise is normal. The noise got worse and I called again and brushed off. After the warranty expired then they said it needed service. It cost me to fix and I found out this is problematic and no fix available. This is a 3,000.00 + dollar appliance and this has to be addressed or Samsung should pay for all service.

Where are the attorneys? We need a class action lawsuit. Samsung fridges have a huge number of engineering flaws and instead of fixing them like a good company should do, Samsung is making the consumer pay for a repairman to fix the engineering flaws. It is time to kick Samsung out of the USA. They are doing business third world style. Git your attorney and sue the ** out of them. Show them the wrath of the American consumer and why we dont tolerate cheap crap in this country!!!

Two years ago, we bought a Samsung refrigerator and it has been nothing but a money pit. We bought this from Lowes and it is no secret that this product is a piece of junk. Why would they keep selling them? The thermostat went out 31/2 months ago for a price of $300 and another service call a month before that for a price of $100. Well, the thermostat is out again and Samsung said that the thermostat has only a three-month warranty. The only positive thing I can say is that the set up manual tells you what to do so you can throw it away. I am going to cut my losses and buy a new one. Does Samsung made it or has anything to do with it? I have had my last Samsung product in my house.

Samsung Refrigerator model RF267AABP/XAA - I purchased this refrigerator in 2009. Within three months, the icemaker began to give trouble. I called for repairs and was forwarded to some service agent who never called. This occurred on two occasions. On my third call, I was sent to another service company who wanted $175 to replace the ice maker. Needless to say, the warranty had run out by this time, and Samsung refused to warranty the product, even though I was in contact with them within the 1 year warranty period. I also have had issues with Samsung hard drives I purchased for my office, and all failed. I also have a laptop with issues. I have recommended to my family never to purchase another Samsung product.

RFG237AARS purchases 2/2013. I have a Samsung Range and Dishwasher and havent had any issues with those appliances, but this refrigerator is definitely a lemon. There are quite a few Youtubers out there showing the icing problem. They are chiseling ice blocks off the fridge. The fridge starts making an annoying sound which happens to be the twin cooling fan system hitting the ice. Thats not right. Its disappointing that Samsung is not addressing the issue. I have been able to care for mine periodically and unthaw it from time to time, but its definitely a feature Samsung isnt being upfront about. I’m sure at some point the fan will break because of the issue. I can only imagine what expenses they would try to push onto the consumer(me), and given the age of the refrigerator it isnt worth a $500 repair bill. It doesnt sound like people are having much luck with repair(s) either. Some report multiple repairs yet they still have a dud afterwards.

Samsung DMT300RFW/XAA Dishwasher - A little over two years old and I am getting ready to cart this piece of junk out to the street for the trash collector! The unit never performed at the levels promised. Dishes were left dirty and spotted if used in the normal mode. Per Samsung techs, we were told to use the high energy sanitize mode (so much for the low energy use sales pitch)! Last night, the dishwasher started making electrical sparking noises and producing an electrical smell. We contacted a half dozen reputable local repair companies and nobody is authorized to work on Samsung. The closest authorized place is a TV repair company 30 miles away! We have a million people in South Orange County and not one authorized repair company? Were never going to buy another Samsung product!

We purchased all new Samsung kitchen appliances in Nov 2014. Our dishwasher is accumulating mold and the smell was awful. I called Samsung as we have owned plenty of dishwashers (Whirlpool, Frigidaire) and never had this problem. The customer service said that I should be running empty cycles with a special soap once a month. I told them we have run an empty cycle periodically but to have this bad of a smell in such a short amount of time is horrible. I also know someone with a Samsung dishwasher who has the same problem. They told me they would send out a technician but if the technician said it was due to me not following the maintenance guidelines I’d be responsible for the bill. I declined because I know THEIR technician would probably say its my fault. Very disappointed. So now we are stuck with a dishwasher we dont want. We definitely would never buy a Samsung dishwasher again and this horrible customer service would make us think twice about a Samsung anything (We have a lot of Samsung in our home currently). Should have splurged and got the Bosch!! Our model number was DW80F600UTS.

We purchased a Samsung French door refrigerator and are not happy with it. One day, when it was quite new the freezer just stopped working and everything defrosted. Then we had a problem where the water dispenser would not shut off and we had a flood until I could get to the water shut off valve. Now the problem is water dripping from the ice maker. I researched this problem and it is a known problem with Samsung French door refrigerators. Wish I had known before I bought it!!! Supposedly has to do with the auger case. Will never buy another Samsung product.

I bought a suite a Samsung appliances 13 months ago. These were middle-of-the-road appliances costing around $4000 for a suite of 4 appliances. During the first 12 months of ownership, the refrigerator broke 4 times and the dishwasher broke 4 times. The appliances were warrantied for 1 year. Dealing with Samsung on the phone was outlandishly bad. I spent over 12 overs on the phone over the course of 3 days getting the last repair order for both refrigerator and dishwasher straight! 12 hours!!! I asked to be compensated for my time as that was completely unreasonable. 2 managers assured me Id be emailed a form to submit, neither sent the form. At this moment, my dishwasher is again broken. The tub has cracked and is leaking. Again, my appliances are now 13 months old! Ive never dealt with a company like this, and find the quality of their products absolutely abysmal. SAMSUNG PRODUCTS SUCK AS DOES THEIR SERVICE. TRUST ME; DONT BUY SAMSUNG. Samsung products are junk and their customer service ranks as horrible.

Samsung is the WORST product I have ever bought. My refrigerator is a piece of junk!! Every single side door compartment has broke. The bottom plastic on deli drawer breaks off in pieces. Because it is 1 year and 1 week later since I bought it Samsung will not replace it. So $1300 down drain they told me I can buy 5 new drawers.

My Samsung Fridge Model #RS265TDRS started acting up after about a one year. I noticed our milk spoiled prematurely along with other items in the fridge. I remember hearing the fan in the fridge sound louder than usual just a couple of days prior to this. It appears the coils have froze up with ice causing the fan to ice up also stopping it from spinning causing a domino affect. I will have to locate the receipt and upload at a later time. I see this is a very very common problem with Samsung. This was not a cheap fridge and to be having this issue this early is ludicrous. I have the unit turned off and am allowing it to fully thaw before restarting it and seeing how long it lasts this time. Very Very angry & disappointed with Samsung.

I had a problem to open the buttom drawer of the freezer section of my new refrigerator from the beginning and went back to Sears and was told to lift the drawer up more, that did not help. After month and months of trying to open that drawer I finally ripped it out and actually injured my hand. I then called the SAMSUNG company and they told me they will send somebody they work with in Valrico, Florida. I asked them if they do not have somebody familiar with this type of fridge problem closer to my home in Bradenton, Florida and I was told NO. A repairman came, unscrewed and screwed back again the FREEZER COVER DART SEAL and also told methat the digital display should be replaced. (The digital display is fine, except on the zero degree 0 there is a small piece not lit up). I removed a big amount of ice under the buttom drawer and the repair man a small part. BUT, my problem is NOT taken care of, I still cannot open the buttom drawer and ice on the back is still accumulating and for that service which did not accomplish anything I had to pay $90.I sent an e-mail to Samsung but I am still waiting to hear from them again...I will today try to call them again but I seem to get somebody overseas on the phone and they are just telling me that my warranty has run out although when I bought the refrigerator I was told I have a 5 year warranty on the appliance.

For last 90 days we have been trying to get service on the refrigerator which was purchase from Howards less than a year ago. Samsung refuse to provide service. They are the worse company to deal with and their service company is even worse. They keep you online forever and hang up on you. I should of never purchase and I would never buy any product from Samsung. If you would not believe me try their customer service line. They denying the purchase receipts to deny any service. They refuse to verify information with Howard because they do not want to provide service.

I purchased a Samsung refrigerator; model RFG293HAWP/XAA, in November of 2011. The wide open cool select pantry draw opened and closed properly for a few months and now it jams on a regular basis. When I called service, they told me I was overloading the draw and not balancing the contents properly. Why design a large draw that you are supposed to leave half empty? And why did it not have a warning sign displayed in the showroom model with the above instructions? I certainly would not have purchased the product if I was correctly informed. Customer Service left me with an Oh well, live with it reply.

I bought my Samsung fridge (# RS261MDWP) new March 2011, from Sears. I have had to have the LED light replaced last year. I ordered the part myself and had a repairman put it in. I did not buy an extended warranty and reading all the other comments, makes me think I made a fair decision. I see neither Samsung nor Sears are standing by their product. Now the fan (which moves the cold air from the freezer to the fridge) is making a terrible noise. I called the same repairman and he said I needed to replace the fan, and ordered the part. It will cost $250 approx. to do the repairs. Since I made that call, my neighbor told me the fan will stop making noise intermittently. It is in the quiet phase now. I did not call the repairman back to replace the fan, as I think he wants to make a fast buck. If I end up having to replace the fan, I may as well buy a new fridge, as other comments lead me to believe I am on the cusp of more repairs needed. I understand there is a civil lawsuit pending? Please help me find where I can add my name to the list of dissatisfied owners. Thank You.

We purchased all our appliances for our new home. Everything still works but our icemaker on our Samsung Refrigerator. We paid 2,000 plus for this item and icemaker maybe worked 6 months. All froze up and leaks down from of our refrigerator. It is such an inconvenience, to have to fill ice trays and break our own ice. Having the drawer for a freezer is hard to place ice trays and it takes up space to store the ice we made. I called Samsung and they are denying any issues with their icemakers. Lady acted like she had never heard of this issue. I feel like we are living in the dinosaur age with this, but I cant justify buying a new refrigerator and we shouldnt have to, Samsung needs to repair this defective product that they sold to hundreds of people like me.

After almost 3 years I got the dreaded 5E error message and have not had a functioning microwave since. I hesitate to fix it myself. The Samsung fridge I bought at the same time is dysfunctional as well. What junk!

It appears as though the rear of the freezer is freezing up as the fan is now making a noise. The noise comes and goes as the fan blade chips away at the ice buildup. I called Samsung and they suggested lowering the freezer temp to the lowest setting. After doing some research, it certainly appears that the coils are freezing up and the fan is hitting the ice. I also assume at some point the fan will fail leaving my refrigerator useless like it has for so many other consumers. Apparently there is not a fix for this? Many people have spent hundreds of dollars replacing coils then the problem comes back. I also see that a class action suit has been filed because of this problem. Samsung needs to address this issue that they apparently were aware of when selling the refrigerators.

This Samsung Range model (NE63T8711SG/AA) was purchased in February. Loaded with features as well as the oven compartment having an air fryer and dehydrator. 3 weeks after we purchased the $2000.00 range my wife decided to use the Air Fryer to make wings. The fan in the oven blew grease all over the oven coating the entire enamel surface with grease and the entire house was engulfed in smoke. Took us three days to clean off the caked on grease. Needless to say we will never use the Air Fry feature again. A few days later we tried to make a spaghetti dish. Not wanting to have caked on mess on the bottom we put aluminum in the oven. The oven melted the aluminum and is fused to the enamel surface of the oven. We have tried everything to get it off. Needless to say after calling Samsung, they will not help us with this issue at all. The Range is only 3 months old and the oven has been used a total of three times and they wont help us. Besides this problem we have found that the burner knobs are so touchy that barely bumping them or leaning against the oven slightly will turn the burners on. The burners protrude past the range. Very dangerous! Beware of this oven!

Samsung electric slide-in range. First -- Samsung does not honor its warranties. Second -- in a period of 3 years, the left front burner cause a break in the glass in the same place while boiling water on 8, not high. After pressing Samsung relentlessly and being accused of lying, they finally replaced the top, but with no additional warranty. Their repair people here in Ill, Unique didnt even run diagnostics. Less than one year later the same burner caused the same break with the same configuration as stated above. I was across the room, no I didnt hit the glass and no Im not a liar. Third -- I did manage to set a hot dog on fire using the broiler. I let the fire burn out as trying to fix it would add oxygen and thats not a great idea. It burned out the oven altogether. The oven will no longer work at all.Finally -- as for operation --- If you lean on the control system at all -- say to lift a pot from the back burner, you will likely turn on another burner or turn your oven on or off without knowing it. Great product. So, after spending too much on an inferior product I am now in the position of having to spend even more money to purchase a new oven. One might also consider the battery and glass problems that Samsung has had with their phones. Inferior glass... Inferior sub-contractors (Unique)... Inferior claims dept. Dont do this to yourself.

I am doing something that I was hoping that I would not have to do. I am putting the Samsung Corporation on public blast because I have been given absolutely no other option! After purchasing a top of the line dishwasher just last fall, our unit has required repair for error codes 3 TIMES. All were under warranty and while the first tech was educated and efficient...the problem was not fixed leading us to where we are today. Approximately 6 weeks ago (while still within the manufactures warranty) we placed a call for repair. After an hour of waiting on the line, we were told that a service repair shop would be calling us. Never did. I called said company 3 times and left messages hoping for a return call. Never happened. Called Samsung back...waited an hour and 40 minutes for a rep. Was told that a repair shop would be calling me to schedule. Gave me the number for the exact same repair shop. I declined. Asked for another shop. They finally agreed to send someone else out at your request...like it was unusual that I wanted another company. That company called and scheduled with me but needed a week to order parts (how did they know what part if there was no in person diagnostic?). Fine. No dishwasher 2 weeks...ok, well be patient. Came out, replaced main board in about 30 min and was out. Started the cycle and it looked to be working and left. Day after, first full load in the machine...ERROR CODE. Are you kidding me? Called Samsung...I could go on and on about the HOURS AND HOURS we have sat on hold with Samsung. At least 1 hour and 30 minutes EACH CALL, EVERY TIME. We have phone records to support this. We have asked to be expedited to executive customer service = declined. We have asked for a replacement unit = declined. We have asked why this has happened = no answer. WE HAVE BEEN MORE THAN PATIENT but at this point it has been upwards of SIX WEEKS since this has started and there has been NO RESOLUTION whatsoever. We have followed up almost every other day with this company to check the status, we have proven our bill of sale, we have provided them with many, many, many opportunities to make this right = DECLINED. We asked for our case to be forwarded to a higher level = declined. We feel totally at their mercy. We are at our wits end because we feel we are being taken advantage of and have been given NO SOLUTION to our issue. The customer service has been DEPLORABLE to say the least. I am BEGGING for someone, anyone...please help! Has anyone experienced this? What do we do? We 100% do not want this unit anymore (when warranty is up...well be responsible to pay for these constant error codes to be fixed) and we would be more than happy with either a full refund or an exchange for a non-Samsung dishwasher (from HH Gregg). We feel like this company has us strung up with no option but to be continually jacked around. We have asked for a copy of our communication transcript and were told that they cannot provide that for us. (WHAT?) We do not have finances to pursue legal action, but if we did, that is the route we feel is appropriate after all that we have experienced.

I purchased my Samsung refrigerator model #RS265TDBP in July 2010 from Best Buy. In early 2012, the computer board display on my refrigerator couldnt be read. It appeared to be working fine, you just couldnt read it and I had no idea what the temperature was. Since it only had a year warranty, the Samsung Certified Repair in my area came out to fix it at a cost of $200.00. Then in July of 2012, my refrigerator stopped getting cold. The freezer was fine, but the fridge stopped. We again called the Samsung certified person that had done the repairs before, but they said they only issued a 30-day warranty on the computer board (which we were told by another tech was the problem). We decided to go with another repair company that gave a 5-year warranty on parts. They came out and said there was a block of ice on the fan motor, which caused it to blow out the circuit board and the computer board. Now to fix it was over $300. Now just two weeks ago, Dec 2012, the exact same thing happened again. The fridge got warm, food spoiled, no fan running and the smell of burnt circuit board. We called the company who did the repairs and had them come out again to inspect. Lo and behold, it is the exact same problem. Since they gave us a 5-year warranty on the part, they are paying for the new parts but we still have to come up with the $140 labor. I contacted Samsung to tell them about the defective unit and see if they could do anything to help as it looks like we are going to have to repair this every 3-4 months or purchase a new one. All they said was its too old and there is nothing they can do. Really? Its less than 3 years old. Never buy a Samsung refrigerator! My refrigerator is a lemon.

Most appliance repair companies refuse to repair Samsung Refrigerator, what a SHOCK! I had no idea. I purchased my Samsung Refrigerator which was priced over $3,000 in 2013 on sale. After just a few months, we walked in the kitchen and saw a puddle of water on the floor. We had a warranty, so this wasnt a big deal. It happened again before the warranty expired. During the last visit, the repairman said it is not a big deal just remove the bottom drawer and remove that layer of ice and that takes care of the problem. The next time our warranty had expired so I did not consider the long term ramifications which hits us now that the bottom freezer drawer has stop freezing completely. This is a very costly repair. I am furious because this is a well known issue with Samsung. I really want my money back because this has been a constant problem.

French Door RF26VABPN repeat water leakage issue - Bought this appliance 10/08 & am recently encountering the 3rd problem since purchase which, according to other reviews, makes me one of the luckier owners having had it now close to 9 years. The 1st problem was continued water leakage with ice accumulating under both crisper drawers. I ended up calling a Samsung approved repair center that came out, evaluated the problem and ended up having to order a major part with total repair cost of $450. This occurred in 2014. Then the icemaker started making clicking noises periodically a year ago & finally stopped working. Tech charged $99 to come out but told me I could buy & replace the icemaker myself, which I ended up doing - Final cost $250. As of a month ago, the same problem is occurring with water accumulating under the crisper drawers & flowing out the front. Im not ready to spend another $450 so Im shopping for another refrigerator, anything except Samsung!!! The refrigerator before this model was a Whirlpool side-by-side that worked well over 20 years problem free. Refrigerator bought at Lowes, Gainesville, FL.

DO NOT BUY Samsung French Door fridges! I have almost $3000 invested in a fridge that gave little, annoying problems at first, but as soon as the VERY SHORT warranty was up, the ice maker problems got worse and worse... Dripping water out of the ice maker flapper door, slushy ice cubes, ice dams in the ice maker itself, taking 1 minute or so to drop out 3-5 ice cubes, odd noises, not making ice at all... You name it.I tried to get a repairman, but no one returned my calls--then I discovered from several local sellers of the Samsung French door fridges, that there are so many problems with them, that repairmen dont want to repair them at all--knowing they will never solve their clients problems. The repairmen might take the call IF the unit is still on warranty, simply because they know theyll get more and more repair calls--all paid by Samsung. Once the warranty is gone, they dont want to deal with Samsung units.Consider this: I have a new millennium fridge and I make ice the way my Mom did in the 1950s--with ice cube trays! I think these units should be recalled--these are major expenses for a family--just like buying a car that is unsafe or poorly designed--or is an outright Lemon. Samsungs reply to me was a boilerplate letter with links pasted in to their WELL KNOWN repair bulletins... Each one I had already known about and tried! Then they linked to how to get a repair ticket started, but then repeated their warranty rules. Samsung customer satisfaction? Rate that at ZERO. If you know anyone considering one of these Samsung units, steer them away--- SHARE this post. PLEASE SHARE!

Do not buy Samsung products!!! They do not stand behind them. My ice maker has not been working since day one. It freezes over, no ice and its impossible to open it up!! I called and they said, Sorry its not covered under your warranty!!! They are aware of the defect...But dont care!!!

Nine month old Samsung range slide in gas has been running perfectly. I attempted to use the self-cleaning mode for the very first time, it caused an overheating of the circuit and cause the whole stove just shut down. Had service man come out and repair as its still under warranty. Repairman was more than friendly, helpful, was advised probably not best to use self-cleaning as most likely this will occur again! Needless to say Im very disappointed. I had a 15-year-old Frigidaire electric stove self cleaner that I had used numerous times and this never happened! As I said the stove part is great, oven wonderful but it back to the dark ages. I have to hand clean my oven. Samsung get it together!

Samsung Refrigerator RF 267 Series. We have been very unhappy with our Samsung Refrigerator. We bought it approx 6 years ago and have numerous expensive repairs. A new refrigerator should not require costly repairs to keep it running. Our last repair replaced the guts of the refrigerator and an ice maker part - approx $600. This is just to keep the thing running! We have had to replace 3 of the plastic side shelves (at a heft cost) because they are so cheap that they just broke apart with regular use. DO NOT BUY A SAMSUNG REFRIGERATOR unless you dont mind constantly putting money into it.

Dishwasher failed after 6 months use. It set idle for one year. The heavy light constantly blinks and the discharge pump constantly runs. Samsung wont warrants the unit and has no tech support available that might be able to diagnose the problem. I purchased a Samsung refrigerator at the same time and have had problems with it as well. It is apparent that it is cheaper to replace the dishwasher with another brand.

I am writing a negative review as it relates to my purchased a Samsung microwave model ME16H702SES in April 2019. The microwave overheated and the paint melted at the bottom of microwave. I send pictures of the damage and was told it was cosmetic damage and the tech also told me it was the same. I followed up with a phone call and talked with several representatives and was told that their only solution was to apply metal paint. I voiced my concerns, since there was no explanation as to how this could happen. I was told about warranty and installation, but nothing to do with as it relates to a safety issues. I did go on record that I was concerned about my and my family safety, to continue to use a microwave that has overheated.

Please do not buy this dishwasher (DW80F800uws). I had researched and brought this dishwasher for my own kitchen remodel. I went with a top model and a name brand that I felt was reliable and had great customer service. 14 months after I purchased it it needed a new motor. My warranty had just expired. Samsung paid for the service call, parts and labor. I thought this was wonderful. A company that backs its product.Now three months later the 0e code has come on. Now I have another fix. I called Samsung they stated they would send someone in 4 days. 10 days later I called the company and will schedule appt. for 4 days away. I scheduled this 2 weeks ago. I now must pay for a service call, parts and labor. The system needs to be fixed. I was hoping that a dishwasher would last longer than 14-17 months without repair. (Let me add that it is only run every other day.) I do not believe in throwing things away but if you build a dishwasher that will break down right after warranty is up shame on you. I would rather have them come and take away the dishwasher. Ill wash them by hand. Such a disappointment Samsung. I even called the corporate office - no help there either. Do not buy this dishwasher - it is a dud.

I bought a Samsung Refrigerator in June 2012. The ice maker never worked right and I just replaced it in June and this one doesnt work right either. Its always out of ice and Im the only person using it. The Refrigerator got stuck in the cooling off setting last night and I lost everything in the freezer. The Refrigerator side freezes everything on the warmest setting. Im replacing the Refrigerator in December and I will not be buying a Samsung.

I noticed dripping from the ice maker on the Thursday before New Years weekend. We immediately called service. They said to do a reset by unplugging the fridge for 3 minutes. We did as instructed to no avail. They would not schedule a service call because they said to give it a chance.and check it in the morning. Needless to say, there was nothing cold in the morning. When we called again they refused to do anything before Tuesday. It was a Holiday weekend. This product is not one year old yet they refused any help. When we continued to ask for help we were told to send an email and wait for a response. That response came after 5 pm so it was too late to do anything. We have now been without refrigeration for 6 days. DONT BUY SAMSUNG!!!

We purchased a Samsung French door refrigerator in 2012 for a kitchen renovation at a cost of approximately $2200.00. My husband found a puddle of water one morning and after resetting the computer several times, the freezer was starting to melt items and the fridge section was 65 degrees. Everything was thrown away and a repairman was called. Two local repairman refused to work on a Samsung product. I had to call a Samsung certified repairman. While cleaning out the freezer I found this little light looking item with wires coming out of each side, it was no bigger than my little finger. When the certified technician got there, I immediately showed him the part that I found in the freezer drawer. He said, I cant fix this refrigerator. The part that fell off was from the top of the freezer ceiling inside the pull out drawer and it was dislodged from the wiring harness that was UP inside the fridge and there was no way to fix it. I asked how much I owed him and he said $75.00. I paid it but 75.00 for less than a 5 minute visit was terrible. Anyway, he left his card and I told him I didnt need it, because I would NEVER have another Samsung appliance. This is a design flaw with Samsung that they could easily fix and unfortunately its on all Samsung refrigerators. We asked our local repairman what he would recommend and he said GE, LG or Whirlpool. We looked at Lowes and all Samsung products had the little item on the top of the freezer ceiling so that if something bumps it, the fridge cannot be fixed. Our Whirlpool has the same item on the back wall of the freezer so that NOTHING can bump it. Losing a 2200.00 6 year old fridge is terrible... customer service was terrible and knowing the problem with the fridge and not fixing it tells me that Samsung is only interested in making money on the sales and ensuring that their refrigerators dont last. Poor design... poor appliances. Samsung stick to phones please.

We bought our Samsung dishwasher thinking that all dishwashers were the same. This was just an upgraded appliance that would match our new refrigerator. Were we wrong! The LC code popped up one night after it drained out the water on our kitchen floor. No matter if I opened the door or closed it the dishwasher ran. I had to cut the power off to the dishwasher to get it to stop. Hours on the phone to Samsung only to be sent to some place for repairs that was over three hours away. Looked up reviews for this place and they were terrible. We ended up going back to Home Depot that night where we bought it from. No problem, they took it back and we purchased a KitchenAid for just $100 more. This was on a Sunday evening and we had our new dishwasher on Friday morning. Home Depot stepped up big time on this one. Apparently theres been a lot of this going on and they werent surprised but really couldnt say the words. When our installer came over he also couldnt say the words but did agree with the statement that Samsung dishwashers were the ones they replaced the most. Ill spend the time researching before our next appliance purchase. I guess appliances arent all about the looks and the fancy technology now. Experiences from actual consumers tell the real story. Needless to say we wont be buying any products from Samsung.

Refrigerator is very poorly made. Freezes up and back all the time water and a bottom of refrigerator all the time. How to take the inside back off refrigerator at least every 3 months to get the ice out and possibly have to take the crisper drawers at to suck water out of refrigerator. Ice maker does not work. Never did work.

I bought a Samsung RF217ACRS refrigerator in Sept of 2010. In short it was a lemon from the day we bought it. The ice maker immediately had to be repaired, then shortly after that replaced. We were also experiencing water leaking into our crisping drawers spoiling our vegetables as it pooled up to 1/2. The repair person that came to replace the ice maker made a guess as to what was happening and did a nonstandard repair in the back panel where the water runs down to fill the ice trays. He fixed it temporarily. The last time our ice maker was replaced was February of 2012 and here we are once again with a broken ice maker and water pooling in our crisping drawers 1.5 years later and Samsung will do nothing for us. I am an interior designer and have been specifying appliances for homes for over 20 years, and will never recommend nor purchase from Samsung again.

Whenever I grill, broil, bake, meat or fowl on opening the oven door a huge cloud of smoke and fat hits me in the face stinging both my eyes and face. If anyone else has this problem please let me know as dealer (trail) and Samsung tell me nothing is wrong.

Upon removing all of the packing tape from my brand new Samsung range, the many problems were revealed. Outer panels were not attached properly (one side held together with the packing tape), behind that panel, another completely detached piece of sheet metal, and the oven light was dangling from its wires. Upon the discovery of this possible electrical hazard, I decided not to risk plugging it in. Now I have a useless range in my kitchen, a fridge full of highly perishable foods to cook, and no resolution for several days... I just have to sit with it and wait for someone for Home Depot to call me back. I assume I will have to take another day off work to await pick-up (Samsung lost my confidence, replacement is not an option). I should have learned this lesson last year when my brand new Samsung phone needed warranty work after two weeks of ownership. I now ask the questions; what is the true cost of this transaction? How much money and personal time will this cost me? Will Samsung compensate me for any of that? After all, it was their carelessness and lack of quality control that lead to this. They could redeem themselves with an appropriate offer, however, based on what Ive read about Samsung CS, its not likely. Goodbye forever Samsung... Thats one Titanic Id like to see sinking.

I purchased a real nice looking Samsung fridge on 4/4/14 to be exact and on 4/12/18 the compressor went out on the Fridge portion of the refrigerator. The freezer and ice maker are still working. The fridge is under warranty for 5 yrs. Samsung makes you deal with their claims dept for everything or you will void the warranty. I have called not kidding over 20 times and every time someone different and having to start all over again. Finally after a week and a half I get a Samsung repairman out that tells me the repair is too expensive and Samsung is gonna either replace my fridge or give me a refund.WELL after all the issues with dealing with them I WILL NEVER EVER BUY A SAMSUNG ANYTHING. Once I told them I wanted a refund, they have given me nothing but the run around. My refund is $3333.46. I been sent to their claims specialty dept. For nothing but lies!!! The fridge I bought has the front door electrical panel water dispenser. Its 4 doors, bottom half could be fridge space if you don’t need freezer. The freezer can convert to fridge. I was at Best Buy yesterday and saw someone in the process of buying that same fridge and I wanted to yell out to them DON’T DO IT!!!

It looks good but the inside layout doesnt meet my needs. The shelf that goes up and down is useless, and I find the freezer doesnt hold as much as I thought it would. My old 2 door Whirlpool, in my opinion was better.

Dishwasher has had to have multiple repairs and the dispenser wont open to release the soap.

Bought a Samsung dishwasher, model 80F600UTS. I have had nothing but trouble with it. The first thing was a sensor for hot water that broke. The repairman knew what was wrong but had to go through the Samsung hoops before he was allowed to order the correct part. This was several weeks and six repair visits later. I was fortunate it was still under warranty. It broke again, it is about one and a half years old. The same sensor board broke, but for water level. O, that was replaced, now out of warranty. Today, about a month from the last repair, it has broke again. The same lights are flashing so I can only assume it is the same board again. The repairman is on his way again. I am thinking of scrapping the dishwasher and getting a different one, NOT SAMSUNG. The repairs are now almost as much as the dishwasher cost. Bad experience, piece of junk dishwasher and Samsung has not really cared. The warranty is up and they are not responsible. BEWARE.

I purchased a side by side Samsung refrigerator Aug 2013 and believe me it has been nothing but trouble. I will never purchase nothing with that name Samsung on it. This is already the third time I have had to get this refrigerator fix and now I am sitting here waiting on them to order parts again for this piece of junk. I have truly had it with this Samsung piece of a junk refrigerator model RS261MDRS/XAA.

In 2011, we bought a Samsung dishwasher and French door refrigerator. The dishwasher had problems from the first month, with basket clips breaking, and jamming the jets. They knew this was a widespread problem, but wouldnt switch out our unit. I left negative feedback on their site, which they removed (it was all factual), and sent me a warning email that they would ban me from commenting again. I switched it for an LG (no problems at all). Now, the fridge isnt working. It started making a loud rattling noise this afternoon, and a quick online search showed me that there is a class action lawsuit against them because the twin cooling system freezes over, and your fridge/freezer no longer cool/freeze. This company is a joke. Dont give them your money. Customer service is the worst, and they dont care if the product fails.

We bought Samsung refrigerator (four doors, model number RF28HMEDBSR, order number ** from Home Depot) and it was delivered on June 9, 2015. On July 19, after we came back from a five day trip and found there was water on the kitchen floor and the ice maker didnt work when I wanted to get some ice, we did more digging and found that there was a lot of water inside the refrigerator and the ice cubes were melt and crumpled together. We cleaned the floor and inside the refrigerator and called the Samsung service center. They sent a guy to fix the ice maker two days later. He seemed to change the ice maker. But the new ice maker never worked. It didnt even make any ice cubes and only water leaked to the inside of refrigerator and to the floor. I had to call again and they will come to check it next week. I never had the experience of having a month old refrigerator not working correctly. The old one (Hotpoint) we had lasted almost 30 years without any problems.

We purchased a Samsung gas range in November and within 5 months they have been out to 3 times to make repairs. Once to fix the knobs and the control within a few weeks of purchase and twice now to replace the actual metal surface on top as the area around the griddle burner splits. The paint on the grates is lousy and comes off with every pot. The flame on the burners is very high even on simmer but the flame on the griddle burner in very low even on high. The oven doesnt work much better seems like the regular bake isnt hot enough and I usually have to add time to baked good. I dont think I would purchase another Samsung appliance.

I have never written a online review before, but feel compelled to warn consumers regarding Samsung products. I purchased a Samsung, over the range Microwave from Home Depot (Model #SMH181613) in December 2013. The microwave stopped working in March just three months after the warranty expired. While I did not expect the microwave to last forever, 15 months is a short life for any appliance. This would not be so bad if I had not also purchased a washer and dryer made by Samsung. The washer does not get clothes clean no matter how few clothes you put in the washer or how carefully you follow the instruction for washing. My family take their clothes to the Laundromat!

When we bought our stainless steel fridge 2 years ago I couldnt believe it. We had saved for months finally can redo our kitchen. We should of looked on the complaints. Everyone was right. 4x we had our icemaker replaced and our fridge doesnt get any colder than 38 degrees. I hate this piece of **. We had our other fridge for 20 years without one problem. Why is it products made now are junk. Will never ever buy another thing from Samsung. Shame on you Samsung.

The refrigerator was purchased 8 years ago. It was replacing a 30 year old General Electric that still worked but was not “energy” efficient. Shortly after the warrant (1 year) ended, the vegetable and fruit bins froze up. The temperature kept warming and all the food in the freezer and refrigerator had to be thrown away. The worth was about $200. I called for repairs and was told I had to use specific Samsung warranty repairman. The repairs were not covered but some of the parts were. Since then, I have had to have it repaired at least 5 times and have lost 100s of dollars in food. I finally purchased a small GE for the garage to move the food when the fridge shows signs of failing. I have written, emailed and called Samsung several times and have not received any satisfaction! I will never buy a Samsung appliance again. They need to stick to TVs.

Samsung digital stove model number-joz17dcc600113x - Where do I start? Very first month, it had to be repaired. By the second year, the circuits would make a popping noise. Few weeks later, completely fried, no pun intended. Horrible!

We purchased the RF32FMQDBSR/AA 4 door flex zone fridge, from Conns furnishings, in April 2014. We didnt even get 6 months of use from it by the time the ice maker quit working. I called Samsung support, if you want to call it that. They had me go through steps to defrost it and reset the ice maker. It worked for a few weeks, then did the same thing again. I tried to get them to send out a service tech to see if there was an actual problem, while the fridge was under warranty. They would not do it. They said it just needed to be maintained by us. I got tired of the run around from Samsung, so I left it at that. We can live without an ice maker, because by the time Samsung actually wanted to do something about it, our warranty had expired. Imagine that!!!Now, our new problem. A few weeks ago, we noticed milk and food spoiling in the fridge. We thought it had just expired or something, but it had not. The fridge was not cooling past 60 degrees. The front panel said it was 35 degrees, but when I reset the panel it showed the actual temp of 63. No wonder food is spoiling. I called a service tech myself, because I thought our warranty was out. They listened to the symptoms and didnt even send someone out. They told me to contact Samsung, as it was a problem with the sealed system, and it is still under the 5 year warranty. So, I called Samsung. After 3 different phone calls and 3 different ticket numbers, they sent out their contracted service techs. The tech concluded, after a couple of hours of work, that the problem was in the sealed system. I asked him if it can be fixed, and he said he didnt know of anybody that can fix it, due to the flammable refrigerant they used in these systems. Now, Im waiting on Samsung to get their head out of their collective **, and do something about this, as weve been without a fridge for going on 4 weeks now. I will never buy another Samsung product as long as I live.

Refrigerator temp is not keeping things cold enough - We purchased a refrigerator (rsg257aars) in Dec 2011. From the beginning, I noticed food smells when I opened the refrigerator door. I adjusted the temp all the way to 34 degrees to see if that would help. Finally, I put a digital thermometer in the fridge to see what temp it registered and it was between 42 and 43 . We put two more thermometers to double check and they also read 43. We called for repair and he told me I cant use analog thermometers to check. I asked him to check himself and he only had a laser one and he warned me that it would register 15 or 20 degrees higher. However, he assured me that my refrigerator was working fine.I called Samsung and told them, I need another repairman; do not send me the same person. On 2/28/12, I was speaking with Steve, who told me he was my personal service advocate and he would make sure he sent someone else and he said it was going to work. So while we were having dinner, the repairman rang the bell and lo and behold, it was the exact same person. This time, my husband spoke to him and tried to explain the problem. The repairman could not figure out the problem. Of course I called for a third time and that repairman called Samsung and between the two of them on the speaker phone, they decided it was the sensor. We had to wait a week for the sensor to be delivered and after the sensor was installed, I asked if he had to check if it worked and he said no, it is working and he left. About a half hour later, when I checked the temp, it hadnt improved. I called Steve and left a message and he never called me. Then a woman left her number to verify if the repair work was done and I called her and there hasnt been a callback.Bottom line is, my refrigerator is not working and my next step is to blog or do a YouTube on how poor the service of Samsung is. I called to speak to a supervisor today and they said there wasnt a supervisor available, so they will request a callback. Something has to be done!

Water accumulates in veggie & fruit drawers which has to be poured out daily several times. Water also accumulates under the drawer. If not taken care of daily, Im sure it would eventually get out of the refrigerator and onto the floor. I had it repaired last October 2015 at a cost of $400. Two small parts were replaced which I looked up and only cost together under $20. The repair took less than 15 minutes once the food was removed. Now it s doing the exact same thing, months later and the company says it cannot do anything about it.

Refrigerator quit and repair people had it running three times but it kept quitting after running for 6-7 days. Parts were back ordered for 30 days on one repair. After 90 days of no fridge and losing $$$ of food we finally ordered a new GE.

Did not make ice as it should. Then the ice sticks together. Went on vacation. Came back 5 days later and ice maker basket will not release. Is stuck in freezer. Cannot unload stuck ice.

The process for a service repair is the most inefficient process ever! We have a 1.5 yr old refrigerator where the freezer went out. We knew we were out of the warranty period, but still went through the correct channels for getting a service request. The service company came out to our home and believed they found the issue, a sealed component issue which IS covered by the 5-yr warranty. This was within a weeks period. They then order some parts for the fix, then came back out to apply the fix, but no luck. They then had to release all the gas that is in the sealed lines, inject a dye into it and come back at a later date to see where the gas leak was in the lines. At this point, we are already 2 wks in, and they came out figure where the leak was. The leak was found and they had to then schedule a return appointment since they had to order some more parts to fix the leak. 3wks go by and now the part that came in will not work, even though, it is the correct part according to Samsungs technical support and the refrigerator blueprints. Now Samsung is making the repair company jump through hoops to make sure that indeed, the part will not work, including a live video conference to show the part not being able to fit on the actual piece. Its now been almost 4 weeks, without a refrigerator. We have a 16-month old toddler, we had to purchase a used fridge just so all our current food in the fridge wouldnt go bad, and there is still NO END IN SIGHT with Samsung deeming this refrigerator IRREPARABLE and giving us a new one! I will never recommend, not buy another Samsung product again.

The ice maker freezes up monthly, has to be reset, melt the stick on ice and cleaned out. Also stops making ice. When it does work, doesn’t make much at all-maybe enough for 1-2 large glasses. The ice maker also leaks inside the fridge as well as on the outside. The outside is hard to keep clean. The stainless has streaks from the ice maker leaking.

I got an SE or 5E error message on my Samsung SMH9187ST the other day and I didnt know what to do. I tried the unplug/replug but I am not very handed with repairs and did not want to try anything else. Of course I purchased the microwave in Dec 2010 and didnt get the extended warranty but did not think I would have to. I tried the live chat and was able to get the representative who had heard about this issue multiple times and stated:The control panel will be replaced free of charge as part of the warranty. In the event that the control box requires replacement, the issue cant be recreated during the service visit or the issue is determined to be anything other than the SE error code, it will be an out-of-warranty repair and you will be responsible for any costs. Do you consent to these terms?I replied, I purchased this in 2010 so I am sure it is out the warranty time frame. I have been looking this issue up on the internet and there are many complaints about this issue and Samsung has been willing to make this repairs even if it is out the warranty. Yes, that is correct, the issue will be repaired as per the above consent. Well we will see what happens and hopefully Samsung will step up and make the necessary repairs.

Purchased 4 months ago from Lowes. I wasnt even using the inside of the microwave at the time. I was using the exhaust fan for I was boiling pasta on the stovetop. Flames all in the microwave, I had to use the fire extinguisher. I am so glad I was home when this happened! My model number ME18H704SFS. So, now I have to wait to see if they will repair it... umm I want my money back not repaired. DO NOT BUY A SAMSUNG MICROWAVE!!! SCARY!!!

Bought Samsung DW80f600uts 2 dishwashers for rental units. After 8 month both failed. I checked consumer complaints, hundreds people has the same problem with this model. Please send me your information for class action lawsuit at **.

Its taken over 10 weeks to get my fridge repaired. I have called Samsung every day and spent hours on the phone. You will get a new person who acts like they are helping you. End result still not fixed.

Side by Side Refrigerator RS265TDRS is approx. 3 yrs old. Problems with ice maker freezing up and not making ice since I have owned it. Ice maker replaced one time during warranty, but I continue to have the same problem. Now the refrigerator will not cool, found that the back of the fridge was frozen and the evaporator fan motor will not work. Had to defrost refrigerator with hair dryer. Just read all the reviews with the same complaints. Wish I had read the reviews before buying, but I will not make the same mistake of buying from Samsung twice. I am ready for the class action lawsuit.

I am a contractor who has installed over 100 dishwashers. This is the worst installation design I have ever seen. The hot water & drain connections are at the left rear corner of the D/W. The hot water supply line requires a 90 degree fitting (which is NOT supplied). The water supply connection is 3 above the floor & 4 from the left side. The water connection fitting on the D/W is PLASTIC. You have to buy a 90 degree fitting (brass), then remove the BRASS connector nut & replace it with the PLASTIC nut provided with D/W. When you connect the water supply line to the 90 degree fitting, it has to bend at a 90 degree angle to fit in the cabinet opening. The Drain hose is also connected at the rear left hand corner. You are warned to not overtighten the 90 degree fitting (PLASTIC) or it can cause a leak. THEN, it tells you to slide the D/W into the cabinet opening & be careful not to kink the water & drain hoses. It is such an idiotic design that the instructions actually say, Get a SECOND or THIRD person to help you if this is necessary. Once installed you have no way of seeing if the water or drain hoses are leaking, until it is too late. Three days later water was dripping from my basement ceiling, due to water connection leaking and ruining my bamboo kitchen floor. For 46 years I have installed D/Ws with the connections right in front behind the base panel. An easy connection for one man/woman and you can readily observe if you have any leaks. Samsung should stick to TVs.

Been having nothing but problems with our Samsung fridge ice maker. Had a repair guy out (hard to find someone who works on Samsung appliances) and he said it’s a known issue and he recommends Whirlpool. He said not to invest too much more in the Samsung fridge for repairs. He “fixed” the issue and 2 weeks later ice worker isn’t working again. Wish we didn’t buy this Samsung fridge and would’ve listened to the bad reviews.