I needed a 24 inch deep refrigerator and this was just right. I've had the refrigerator for over 5 years and it has been good. The best part is if you have a problem, you call a number and a technician tells you what to do. I would recommend Samsung to all my friends.

We purchased a refrigerator from Samsung in late June at Lowes. From the moment it was set up, its ice bin and chute have frosted over. I called and Samsung sent us new parts after refusing to set up a service call even though I told them the ice maker was not the problem. After the new ice maker didnt fix the problem, I called again. A service call was set up and we needed a new trap door for the ice maker/water dispenser. That took two service calls and three weeks. Now, the water dispenser leaks out of the area behind the ice maker dispenser and the lights on the display panel are starting to not work.We got a phone call last week from Samsung to ask us how the service call went. I told the person on the phone it still wasnt fixed and she replied that we could exchange or return the fridge. She said Samsung would call Lowes and get it taken care of and we would hear from Lowes in 2-3 business days. I waited several days and didnt hear anything. So I called Lowes, who has not heard from Samsung. So I called Samsung only to be told that the fridge could not be returned or exchanged and we would have to have another service call. This is ridiculous. The fridge is breaking, one thing after another, and I cannot get anyone to help us return it.

I bought a Samsung oven range microwave from Lowe’s about 6 months ago. The price was about $350. It almost burnt my kitchen down last night. Started making a sparking sound and then smoke came out. Smelled terrible. It’s dead now. Completely burnt up inside. Useless $350 appliance. Dont buy one.

We have a Samsung refrigerator purchased in 2006. In July, water started leaking from it. We lodged a complaint at Samsung service center. The mechanic who attended our call called on us and told us that the thermostat was not working and has to be replaced and that it will okay in a weeks time. We waited patiently for ten days and called the service center. We were told that the spare part has not come. Now, it is beyond three months and our refrigerator is standing and crying helplessly. I called the center three days back. No use. I think I will have to bid a goodbye to my refrigerator and purchase a new one. Definitely not a Samsung, my husband says.

My 4 year old side by side Samsung fridge has been making noise for 2 years now. Yesterday, the freezer failed, after the fridge was repaired supposedly a month ago. I expect that the entire fridge will fail, based on other comments

I made a terrible mistake buying Samsung appliances after my house burn down. They look cool. But there is something wrong with them all the time, the refrigerator icemaker leak water all over my new tile and wood floor one night. Been dealing with Samsung customer service and EXECUTIVE CUSTOMER SERVICE, what a joke, since May. How can those people sleep at night. They stop making the part for my two year old ref. (DA62-03148A). I was one of Samsung biggest supporters. WHAT A TERRIBLE MISTAKE I MADE BUYING SAMSUNG APPLIANCES.

Ditto on all the above comments. Unfortunately we did not see the reviews before our dishwasher purchase 1 yr ago. Just like others have commented on, dishes werent cleaning, drying, or finishing cycles. And dont forget about all the blue sensor lights flashing all the time without any indication of the problem. Service came out and told us its the Display Unit that needs to be fixed. A $300.00 part, even though we just paid $600.00 for it brand new a yr ago. Contacted customer service to explain our issue, and they said there is nothing they could do and good luck. At the same time they were servicing my Samsung dishwasher, they were trying to fix the Samsung refrigerator that we bought on the same day. REALLY! Both appliances have problems at the same time? How nice for Samsung. So after paying 2 service fees on the same day for 2 appliances, we have decided to throw the dishwasher out in the driveway and put a sign on it saying FREE - Junk. We did mention to customer services about all the horrible reviews, and they could careless because they know more unaware consumers are going to make the bad choice of buying anything from Samsung.

I have owned this item for over a year. This item will NOT dry your dishes. The drying cycle on the washer is extremely long and dishes are all wet when it finishes. All cups and glasses will have water in the recesses. You will end up drying everything as you take it out of this dishwasher. I am very disappointed with this purchase and could not recommend it. It is a big waste of money.

I bought a fridge RL30CSCTS in 2012 and sometime this week Ive notice it has stopped cooling. Am so angry because Ive lost my things that were on the fridge. They all rotten and didnt expect a BRAND like SAMSUNG will be this common! Am not sure of where my receipt is, as Im now still looking for it. Maybe Ive been careless because I didnt think Ill have a problem with you cause I loved and trusted it, but not anymore!!!

I would like to report a flaw in the design of the French Door refrigerator with bottom freezer drawer-model number RF260BEAESP/AA. The ice maker allows ice to exit the rear of the unit when the freezer drawer is pulled open for removal of frozen food or for ice removal. The ice then is deposited on the freezer floor.This not only wastes ice, it creates a collection of ice cubes which eventually inhibit the secure closing of the freezer drawer. Eventually, the incomplete seal of the closure allows frost to build up on the contents of the freezer. I would hope that Samsung redesigns the ice maker and its location within the freezer drawer.

Product manufactured 12/2019. Purchased 6/2020... Freezer door seal is inadequate and food thaws and refreezes. Ice melts then freezes into a lump of ice. Technician says he sees this problem all the time with this Samsung model. Won’t replace the seal, won’t do anything to correct; technician says it’s a default and we are just stuck with an unacceptable refrigerator... Samsung now refuses to offer a fix. Will never purchase a Samsung product and will tell this experience over & over!!

The freezer part of the refrigerator quit working after only two years. The fact that Samsung is aware of the problem tells me it is a regular occurrence. I wrote to them about the problem and they directed the questions and then said it had to be repaired at my expense. The specific model is RF217 French door.

Refrigerator mod # RF28HMEDBBC/AA - From the first day of having ice, it took FOREVER to get a glass of ice out of it. I called customer service after 2 weeks of use and had them listen to the ice come out and how long it took and she said oh that is normal. The ice comes out in a half crushed half cubed form and I told her THAT is not normal. After trying to convince her that I was over 70 years old and have had ice maker the last 40 years and I know how they are supposed to work and this one sucks and I got extremely frustrated with her I hung up. 4 month later I called back in because the ice maker was freezing up on the inside and outside. They sent a repairman out that totally blew off the first appointment and the second appointment but showed up for the third one but didnt have the parts needed and had to order them. Showed up with those parts, replaced them.After a week it started freezing again. I called back in and they replaced the internals again and two weeks later it froze again and they replaced it again with an upgrade of gaskets on the ice maker along with the internals of the ice maker again. It took almost 36 hours to fill the ice maker and it still comes out half crushed and half cubed. Yikes. It has made a loud noise since we have had it and all of them say this is NORMAL!!! REALLY. The refrigerator part has worked great. The shelving totally sucks for placement of items. NOTHING fits anywhere. Would I buy another one? Not only no but hell no!!! Freezer part is great and no complaints with it. I certainly hope this helps anyone looking to purchase a Samsung French door refrigerator.

I try to be a responsible informed consumer before making a pricey purchase. I took the plunge and bought a Samsung refrigerator Model #RS261MDBP 05/2014. The first refrigerator delivered had a golf ball size dint on front right door. Immediately delivery company informed Samsung and the refrigerator was replaced approximately a week later. My grown children were home at time of delivery while I was out of town caring for sick family member. I came home a month afterwards and noticed three dints on right door as if someone placed and replaced their hands there to push refrigerator in place. I also noticed the ice maker wasnt making much ice. I read the troubleshooting section of manual and made adjustments of temperature and rearranged food in freezer. At this time condensation was accumulating in freezer and food in fridge was spoiling. Once again I adjusted temperatures to no avail. I contacted Samsung which a repair company came out and said that model came off assembly with the issues I was having due to some faulty parts. Little over six weeks later the same problems started all over again. Another company came and fixed a totally different problem. Two weeks later ice maker still wasnt producing ice properly, milk spoiled, and condensation started accumulating in freezer again. Samsung was informed of all the issues Ive had since receiving their product. Eventually after many phone calls, emails with proof of purchase and pictures they agreed to a partial reimbursement, deducting 10% per month after 1 year ownership. My very first new refrigerator and it was heartbreaking. I will not buy another Samsung appliance.

We bought a Samsung Refrigerator French Door Style. We love the inside of the unit, but all the plastic parts are always breaking. The parts that hold the handles on and the top and bottom plastic parts of the freezer door. We have spent hundreds of dollars replacing the parts but they keep breaking. Yet no solution or recall. Last Samsung Refrigerator we will ever buy.

I purchased the Samsung RF263BEAESR. I purchased in 2012. A year ago the ice machine began freezing to the point where the machine would not make ice. Now the motor is making a loud noise. It keeps me up at night and its began a week ago. I called Samsung customer service and they were so nasty. It left me with such a bad impression. I spent $3000 on a refrigerator and just 3 years later its giving my family problems. I dont have the money to purchase another refrigerator and I think its just not fair. Samsung should care about their customers and fix the problems people are having with these refrigerator. These products should last me at least 8 years problem free!

In Oct. of 2014 we went to P.C. Richards to buy kitchen appliances. The salesman we had told us how great Samsung is. He went on to say that he has the exact appliances and his wife loves them. It was the biggest mistake of our life. Lesson we learned not to buy what the salesman suggest you buy. Okay here is what happen. We bought a French door Refrigerator which the ice maker stopped working but I went on YouTube to fix it and it worked. The seal on the door keeps getting ripped from opening and closing.My stove keeps burning my food and pans and I have it on the lowest setting. I cannot leave my stove running if I go out. My oven took a long time to cook. They came out twice to fix it. The heat element wasn’t working right so they changed it. When the man fixed the element he leaned on the oven door which then bent it. My microwave oven turned itself on and the light came on. We went out and when we get home the microwave oven which is also a conventional oven was reading 350 degrees. No one turned it on because no one was home. Three days after the warranty expired the microwave died. Now my dishwasher which is the only item left under warranty is not washing my dishes properly and my dishes are wet when it’s done. I always bought cheap appliances and they lasted a very long time. We feel since we bought more expensive appliances they would last longer.Samsung is a very lousy company. I called Samsung about their products and they said I would have to pay for the tech to come out and fix the products. They didn’t want to know anything or take responsibility for their products. For $8,600.00 the product should have lasted longer than our cheap ones. We also bought a 65” Samsung TV. We had to have that fixed. If it was just us having these problems is one thing but the company knows the problems they have with their products but they turn their head and ignore the problem and keep selling faulty products. There are many complaints about their products. All the complaints all have the same problems.Why doesn’t the government do something about this company. We are on Social Security and can’t go out and buy new appliances let alone losing what we paid for the Samsung appliances $8,600.00 plus the warranties. I hope someone starts a class action suit against Samsung for selling defective items and not making good for them. One other thing I forgot to say, when we got our stove and my husband opened the box. The glass on the stove was busted into pieces and the part on top was all bent. We should have stopped there and sent all the appliances back.

Same thing, different person. Fridge Model RF217ACRS, manufactured in 2011. Problem started in 2014. Samsung refuses to pay for repair even though original chat transcript with Samsung Support inferred they will stand behind their product, after creating a ticket for me even though the fridge was out of warranty. Problem Description: Fridge coils freezing up, causing fan to rub on ice making a loud noise. Defrosted it multiple times, problem comes back within a week or 2. A&E Services wanting to charge $361 for the repair of what they claim is a $12 sensor. A&E Factory Services tech also told me that this is the cause of 90% of the problems reported regarding Samsung refrigerators.My guess... A&E and any other Samsung Authorized Service Center is being paid off by Samsung to cover-up the actual fault, which may lie with the evaporator, as if the water is drained/evaporated correctly, should not build up as ice on the coils, in my unprofessional opinion. Keep in mind, the evaporator is covered under the Samsung 5-year warranty, but the $12 sensor is not, and their repair techs will charge you out the *you know what* ($360) to replace it. I will never buy another Samsung device as long as I live, and I will steer all my friends and family away from them.

I purchased a Black Samsung bottom freezer RB215ACBP and last year noticed the loud noise and the water in the veggie drawers as well. I also noticed the freezing under the drawers if it’s not frozen, it’s a ton of water. I called last year and customer service SUCKS!!! They were no help and told me to have someone come out and told me the motor was still under warranty. BUT if it’s not the motor, I would have to pay for the service call. Are you kidding me!? I was very displeased and to see all the complaints, I am very dissatisfied. And you would think Samsung would do something about this knowing there are so many complaints. I am not happy at all about this and if there is a class action suit, I am willing to get on the bandwagon because this is a 3-year-old fridge, and now this year (summer) seems to do it the most. And the noise is back, very loud like the motor is going bad, and the leaking water is back as well. And I should NOT have to defrost my 3-year fridge. Umm, don’t think so. I paid good money for this appliance and it’s doing these things. Umm, not good... Thank goodness for sites like these. Thank you.

We remodeled our kitchen in 2011, bought all new appliances, all Samsung, stove, refrigerator, microwave, and dishwasher, on 12/18/2010. There are only the two of us, however I only use it when we have a full load. We rinse our dishes, therefore no smells and I keep it clean. However, it started not finishing the complete normal cycle giving me a s3 code. I had my repairman to look at it ($75). He also had a discussion with online help. We ordered the part ($50). He installed it ($100), still got the same thing and my repairman was told this may not fix it. Then we would have to order a pump, not knowing how much a pump is and $225.00 later and being told this could happen in another 2-4 years. We have bought a new dishwasher, and sure isnt a SAMSUNG. I do expect my appliances to last longer than 4 years.

Junk Fridge - Six months old, starts making noise, a serviceman comes out didnt hear it. This happened 3 times. On the 4th time, the serviceman wants to charge me for service call even if it still under warranty, the reason being 4 calls and he didnt hear anything and this is something Samsung agrees with. I told them both there to get off. It is still making noise loud enough to wake me. Now, it just started another noise freezing up. I would not buy another Samsung refrigerator. PS: I paid 2,500 bucks for.

Bought the $1800 refrigerator in May. I stopped working in June. After hours of being on hold, it was repaired, but has been nothing but frustration since. It has had 3 ice makers replaced and now it has stopped working again. I have made 13 calls, each averaging being on hold 45 minutes and taken off work six (6) times, (after waiting two weeks) to meet repairmen. They can not find all the service records. They end by promising to call me back, but have NEVER called. All I want is no more high blood pressure and frustration... Just a working refrigerator!!!!

My Samsung refrigerator ice maker is leaking and icing up. I had an appliance repair company look at the problem and was informed that the repair would require the replacement of the ice maker, auger motor kit and clip pack. The parts totaled $497.39, plus $165 labor along with $39.07 tax, total $686.46. The repairman gave me all the part replacement information and recommended that I contact Samsung Customer service since the problem I am having is common for this model, RF28HMEDBSR/AA. The customer service rep looked up the serial number and said that the ref is three years old and that the ice maker is only under warranty for one year. I said, You mean that Samsung believes that the ice maker should only last one year plus and the ref and freezer should last five years. He stated that he could do nothing because that is the Samsung policy. My recommendation is DO NOT PURCHASE A SAMSUNG REFRIGERATOR!

Ice maker never worked properly (leaked, jammed, made inadequate ice when it did work). Since I had another refrigerator, I decided to take out the ice maker to make more room in the freezer. Did so (after great effort--badly designed drawers for removal). Refrigerator wouldnt work. Went on chat line. First time worked with someone for 25 minutes who obviously didnt have a clue about my particular model (kept referring to buttons that didnt exist) even though I had given her the correct model (french door unit)--then cut off. Tried again; passed to another tech. In both cases, I asked if the removal of the ice maker might have caused the problem. Was assured not. Went through every possible trouble-shooting efforts (most of which I had already done). Asked again: could it be that the removal of the icemaker was causing the problems? No, I was told, I would have to call a service rep. Before I did so, however, I reinstalled the icemaker. Refrigerator worked perfectly. Apart from the fact that English is clearly a second language, these folks dont have a clue about their own equipment.

I am very disappointed with the Samsung refrigerator model: RF28HFEDBWW I bought at Sears 2 YEARS AGO!!! I had a repair person out yesterday and he could not remove the back panel inside the refrig b/c the screw would only tighten, not move left to loosen. We had to defrost the coils in the back of the refrig since he could not reach the coils. All food had to be removed. We hope that once he drains the built-up frost that is now defrosted that the refrig will work. Just pitiful. I will never buy a Samsung product again!

On July 20th, 2021, I ordered a Samsung 22.2 cu. ft. Family Hub 4-Door French Door Recessed Handle Smart Refrigerator in Stainless Steel, Counter Depth from Home Depot. I paid $3850.93 and received an estimated delivery date of September 24th, 2021. On September 19th, 2021, I received a call informing me from Home Depot that due to a change in delivery service, the order would be delivered on October 8th.On October 7th, 2021, I received a call from the Home Depot delivery team that due to not receiving the refrigerator, the delivery would be delayed until their warehouse receives the fridge. On October 7th, 2021, I called Samsung Appliance Department at (855) 716-2386. I spoke with a representative that advised that the refrigerator would be shipped today, October 7th and that the delivery was on track for tomorrow, October 8th. On October 7th, 2021, I used the chat feature and was again informed that the fridge would be shipped on October 7th, 2021, for scheduled delivery on October 8th, 2021. After expressing concern, I requested to speak with a supervisor. I was not allowed to speak directly to a supervisor and was advised to send an email. The estimated response time was 48 to 72 hours from submission.On October 7th, 2021, I called Samsung Appliance Department at (855) 716 2386 and requested to speak with a supervisor. The representative informed me that she could help. I inquired again when the refrigerator shipment would take place, and the representative stated that they wanted to be honest with me and said they did not have the refrigerator to ship. The representative then stated that it would be sometime in November before they could ship the fridge. I requested to speak with her supervisor. I opted to wait on hold. I was connected with the team lead, who informed me that there was nothing that she could offer. I informed her that I had already paid for the refrigerator in July. She advised that if I didn’t want to wait until November, I should cancel my order.I have received zero compassion, support, or transparency since July 20th. I was misled, misinformed, and disrespected multiple times. This department should be held accountable for treating its customers poorly and without any regard. Furthermore, I was misled in thinking that this appliance would be delivered when it was not. This situation has caused me and my family hardship.

We purchased our Samsung dishwasher just over a year ago from Home Depot. It has proven to be our worst purchase ever. It does not only NOT clean our dishes, it actually leaves our glasses dirtier than when they went in... Appears that food particles spray around the dishwasher but arent actually cleaned from the dishes & glasses. Saw a W5 program that highlighted how bad these machines really are. Hopefully, Home Depot will do something about this.

3 of 4 Samsung appliances have now died in 5 yrs. Today SMH9187 microwave door latch broke after giving Error 13 the other day. Reading other reviews Im now afraid it will turn on by itself and burn my house down! Worse, Samsung dishwasher broke in 18 months and not only leaked on my hardwood floors but got so hot I needed a potholder to turn off after 5 hrs and it wouldnt stop. Lowes at least stepped in, said these were so bad I got a new Bosch Ive loved now for 3 yrs. Samsung counter depth refrigerator also had icemaker die in under 2 yrs. Lowes replaced it due to extended warranty but now 3 yrs later I tried again with warranty expired. Also had 2 Samsung LCD TVs die in 2 yrs, with both a Blu-ray player and separate DVD go belly up in that time too. Stupid name for ever buying anything from them after 2nd item. Needless to say I will NEVER EVER AGAIN BUY ANYTHING FROM SAMSUNG! Unbelievably bad quality and worse, truly dangerous!! Stay away, hope they go out of business soon.

This machine broke down in about 16 months. After repeatedly trying to call Samsung Support, got a call from Samsungs On-Time-Repair for appointment. I paid $95 but the repair person could not fix it, said the computer is broken. He said he will order the necessary part and then call us which has not happened. After repeatedly trying to contact On-Time-Repair, I was informed since the machine is over 1 year old they had to get a confirmation from Samsung that the part is covered. I even told them Let me know how much it will cost if it is not covered but I have not received any response. It has been more than a month now. Bottom Line: Do not buy a Samsung Dishwasher. All my other Dishwashers used to last at least 10 to 15 years.

In the four years, since our Samsung refrigerator (Model RF261BEAESR) went out of its ONE YEAR warranty, FOUR of the six plastic door bins have broken, dropping the contents to the floor. We were NOT loading them up with heavy contents. The plastic is/was clearly not up to the task. I have contacted Samsung customer support, and spoken with floor supervisors and managers. They are adamant that Samsung has no responsibility in this matter. BUYER BEWARE. Samsung apparently does not care about its reputation.

Ice maker stopped working within 24 months of purchase. To begin with, the unit was always too loud while making ice, no it just does not make ice. Instead it makes a loud sound in the middle of the night. I called to the Samsung reps, who were very polite about the issue. They refused to have a complimentary diagnosis technician come to my place. I dont think I want to spend any money on a unit that was not top quality in the first place. Buyers be aware. (Our old refrigerator was replaced after 14 years and made ice everyday during that time. Not Samsung.)

I am so sorry I bought all new Samsung kitchen appliances in May of 2017. Just talking about the refrigerator here, the ice maker was repaired twice during the first year it was under warranty and it still freezes up on a monthly basis. This morning when I went to get a glass of water... nothing came out! UGH!

I bought model RF28JBEDBSG less than 2 and a half years ago. For paying over $2000, you would think its going to be an excellent appliance. Since day one, we hated the ice maker. Barely makes any ice. But little by little the ice maker freezes up and the ice blocked up. So we started buying bagged ice. So to fix it, we unload the refrigerator and let the ice melt so we can get into the ice machine to remove the ice. This has happened multiple times even Christmas eve dinner. So I researched the problem and realized there are thousands of people with the same problem along with a class action lawsuit for the same issue Im having. Then someone mentioned the temperature not regulating properly. So I got a thermometer and seen that I have it set for 34 degrees and the temp inside was 20 to 44 degrees that I have seen with my own eyes. Over 40 degrees is unsafe for food. They are giving some people a horrible time getting a fix or even a refund. DONT BUY!!!!

From the day I got my side by side stainless steel refrigerator, I have hated how it looks. Magnets leave rust marks! It is always streaky and shows every drip of water or fingerprint. My 10 year old Frigidaire refrigerator looked better in my kitchen than this brand new one!

My fridge looks great, is relatively easy to clean, has lots of space and only a few less-than-perfect attributes: you must NOT pack stuff around the air-flow at the back of the fridge; the gasket is NOT tough enough (already cracked after 3 yrs); the plastic cover for the deli-drawer cracked! Overall, I would buy the unit again despite the 3 deficiencies detailed above. It cools well, looks great, and has lots of room.

I have had the worst experience with my FIRST and LAST Samsung purchase. My fridge like many others has the issue of the drain tube freezing causing water to drain into your vegetable drawers and under the drawers. It took me a few months to determine this was actually the fridge causing this and not my kids with water bottles. The first agent I spoke to said well why did you wait so long to call, it’s not like this started yesterday. After explaining that I initially thought my kids were placing open water bottles and they were spilling, I was told that I was not covered under warranty as my unit was made in 2014 even though I didnt purchase it till 2015. The agent asked me for proof of purchase and even after I explained it was purchased from a lease to own I was assured that if I had not had the unit for 2 years I would be covered. I sent in my proof of purchase then was told it was not valid and they needed my lease agreement. I again was assured that once that was sent in that Executive Relations has given the go ahead to cover this issue at no cost. I sent in the lease agreement as requested to then be told that I was OOO since the unit was manufactured in 2014 even after I was told they would cover it. I have spoken to several advisors and not one has been able to locate the previous notes on what has been told to me. This has now been an ongoing back and forth for the last 3 weeks. This is a well-known issue on this model and it’s beyond disappointing that a company like Samsung does not rectify the issue when a customer calls in concerning this WELL KNOWN ISSUE. After 3 weeks of back and forth calling I now have to wait another 24-48 hours for the service company to call me and then I still dont know if I will be covered for this issue. I will not ever purchase a Samsung product just in the fact that they are not willing to make things right with a first time customer with a known issue. Customer service goes a long long way and unfortunately Samsung has proven Im replaceable and dont need me as a customer.

I bought this model a year ago in June 2016. We had one visit from tech so far when refrigerator refused to turn on and cool. Tech came and fixed issue with electronic board. Now just over a year later I am having same problem as previous writer. The refrigerator is not cooling yet freezer is. Am attempting to contact service, but meanwhile all food is spoiling. Our last refrigerator - simple model different brand with no bells whistles lasted ten years without an issue. Would not recommend this model due to issues after only one year plus. Obviously this is occurring after the warranty has expired so it will cost money to repair.

We purchased a our Samsung refrigerator in 2014. Had an issue with the ice make about 8 months after purchase. Had to go through a 30 minute call to get a service person out. Notified us the ice maker was known to have issues. About 2 years later we have the same issue with the ice maker. Go through the 30 minute call again. Tech comes out and tells us this is a known problem and Samsung is replacing the units for some due to the issue. I called and of course ours was too old. Same problem and same ice maker but they wont honor any known issues with their product. Had issues with a Samsung dishwasher too. Samsungs appliances are junk and folks should avoid purchasing.

We purchased a Samsung Gas range in 2014. The stove cooks perfectly and we are overall very pleased with it. However whenever we do a self clean following the manual instructions to a ‘T’, the bottom ignitor fails afterwards and I can no longer bake or roast. This has happened three times and we have had to replace the bottom igniter 3 times. Fortunately we have a gas technician friend who can replace the igniter for us. It’s costs us $80 a pop but would have cost $300 each time if we’d paid for a Samsung technician. I have sent an email with product serial number, etc. and photo of burnt out igniter and had an instant reply from customer service asking for more information. The strange thing is, when I try and reply to the email or try to send another email to Samsung, the emails are immediately blocked. I ended up doing an online chat with a service technician who informed me I had to pay a $5 refundable charge with all my credit card information in order to receive a reply (answering questions they had asked me for!!!). Total run around and obviously a deliberate action by Samsung in order to avoid dealing with a known fault with this particular gas range. One disgusted Customer.

I had my Samsung side-by-side fridge repaired less than a year ago. The fan motor sounds like a lawn mower and it has started up again. It stops when you open the freezer door but as soon as it closes, the noise starts right back up. It is constant and driving me crazy, not to mention, embarrassing when you have guest visiting. I will have to call out a repair guy again. The last one said there was ice build that was causing the noise. This is the worst purchase of my life! This product is less than 3 years old!

I bought many Samsung products in the past, and they are all registered with them. I liked the induction stoves safety and fast cooking, but the reliability is poor! This unit Model # NE595NOPBSR/AA Ser# JOW87DDC501585M was bought on 05/27/13. First breakdown occurred 08/21/13 front left burner defective. Second occurred 07/15/14 Bad inverter. Third was a bad display code E-84 06/29/15! The Samsung company stated they had extended the warranty after the second repair, and could not do any more. SOME PLEASE START A CLASS ACTION LAWSUIT ON THIS LEMON!

Bought this fridge brand new 13 months ago from Lowes. We are not very happy with this design as the french doors close somewhat difficult and often get stuck. That is minor compared to parts breaking so quickly. One of the shelves in the door (door bin) fell out of the fridge last week and the contents shattered on our kitchen floor. Minor damage to our floor also occurred. When I called Samsung, they stated the fridge was long out of warranty. I checked the tags and sure enough the fridge was 3 years old. Bottom line is, Samsung honors purchase date for warranty but Im over by 3 weeks. So sorry they said and offered Samsung parts number. This is an utter joke all around!

We purchased a Samsung RF323TE French Door Refrigerator with a Bottom Freezer and Ice Maker in approximately November 2012. Things were working fine until we started noticing a foul smell (like urine) coming from the water out of the dispenser. The water and ice then tasting bad as well. I thought it was the filter, so I bought a new filter, replaced it, and flushed it with several gallons of water through the dispenser as instructed. This worked for about a week, and then the problem returned. I thought I just got a bad filter, so I put a new one in and repeated the process. Shortly after, the problem is now back. I went to the Samsung website to try and troubleshoot it, but I could not find nor enter the model number. I got an error message saying the model number was not found! I have not called them, and I am not sure if we bought the extended warranty from Lowes, but the reports I have read are very discouraging. I will definitely report back, and do more research before my next purchase. Samsung will be hard pressed to get any more of my business.

Within two weeks of buying our new home, the brand new Samsung Dishwasher (Model DW80J3020US) malfunctioned when we were not at home, spilling gallons and gallons of water onto the floor. This resulted in our hardwood floors buckling and our master bedroom carpet needing to be removed and our entire house needing to be dried out. Samsung customer service took no responsibility for any of this ---- all they would tell us is the dishwasher was out of warranty. This is the one of the most horrific experiences we have ever had with a product ---- this company should be out of business and their customer service sucks worse than their appliances. I wouldnt even rate them with one star. NO ONE SHOULD BUY ANY SAMSUNG KITCHEN APPLIANCE.

Our Samsung dishwasher started leaking one week ago (3 years old). Not under warranty. It was very hard to get a Samsung approved repairman. He comes in and after 10 mins. and 95 dollars tell me I need a new part but the good news is that there is a service bulletin on this part. I NEED TO CALL SAMSUNG AND ORDER THE PART. Samsung, he assures me, will pay for the part. It is a scam. When I called Samsung, they had never heard of a service bulletin, might not have heard of Samsung, not sure.They kept reading from their cue cards: Your dishwasher is not under warranty anymore. They were rude and very unhelpful. I have FOUR Samsung appliances in my kitchen, did not even treat me as a valued customer. When I offered to send them the service bulletin on the part, they did not even answer. DO NOT BUY A SAMSUNG APPLIANCE! By the way, the microwaves heating sensor stopped working after one year. Their products are lousy and their service is even worse.

Called Samsung gave information needed. Directions were very unclear! Dialects are different due to accents but ENGLISH IS ENGLISH! Then I was asked to unplug my fridge for one minute. Never asked if this was capable by me. Im disable and so is my Mother! Broken backs, traumatic brain injuries... dont pull fridges out to unplug! This unit is 1 year and 2 months old! I knew we should have bought an LG!

My Samsung is probably 15 years old by now. It has been one of my best investments. I think I have had one repair in all that time that may have been $150 which at the time I thought was outrageous. But looking back now was cheap considering the longevity of my refrigerator. It looks great, it is still in style and is easily maintained. It is silver which is very much still in vogue and everything works! I have always taken good care of my appliances so they will last a long time. Now that I have bragged on it, well well see.

I bought a Samsung French door fridge in 2013 and soon after we have been having the exact same icemaker problems and now after making loud noises, it has stopped working. Im glad I read what others have gone through. I will cancel the repair appointment which would have cost me $160.00 just for them to tell me that the compressor had gone. Thanks everybody, thats it for me and Samsung appliances.

My Samsung side-by-side refrigerator was struck by lightning about one and half years ago. It was only about 5 or 6 years old and was informed by the company that they no longer sold the part I needed to repair my refrigerator. I thought this was ridiculous. I talked to the company and they could only tell me that they no longer sold that part.

I purchased a Samsung refrigerator RF263AEBP in 7/2010 from PC Richards. The extend warranty I purchased has ended and the rubber sealant on my doors is just peeling off. I called Samsung to let them know that is not common for a 3 year old refrigerator and was told that the manufacture warranty of one year was over. I told them this is a workmanship issue. You would not expect the rubber sealant to be peeling off for no reason on both my french doors and my freezer. I escalated my call to the Executive Relationship Department and was basically told it was my problem and they could schedule me for an out of warranty appointment that I would have to pay for or I could purchase a Samsung Protection Plus warranty plan that would then cover the repair. I am disgusted with the reply from Samsung. A basically new refrigerator not even four years old should not be coming apart like that especially when its not an exposed area. Im writing this review because I suspect that I am not the only one with this issue.

We bought the Samsung Electric Convection Range from QVC in 2013 Model#FTQ3531WUX. It appears this was a 2012 Model we received. Stove seemed nice looking, burners & warming drawer worked great. The oven always seemed to heat slow and I felt the Convection wasnt quicker than regular oven. I really did not know about convection until my in-law said his Maytag convection was very fast cooking. So after going 2 years the oven decided to not heat anymore with an E-08 code. Called Samsung and of course they want you to disconnect power like thats a fix all. Nope. So they offer a name of repair person. Long story short, I paid $100 for the guy to come and tell me that it will cost another $500 for a motherboard! And I didnt even mention all the crude that has gotten between the glass doors that you cannot get out! My old Hot Point stove worked better and longer than this one! I have read all the same problems as mine and even explosions! Wish some attorney would start a class action suit! Do not buy it is junk!

Bad quality and poor service. We bought the French door refrigerator about 2 years ago for more than $3000. Now the upper section is overcooling and Samsungs authorized technician came charged $220 and did not fix the problem. It lasted 32 days just more than 2 days over the warranty period. Now they say you have to pay again the same cost again.

I was sold a lemon refrigerator. I purchased a stainless steam French door refrigerator. I spent many hours and many many calls with Samsung to send someone to diagnose the issue but no one ever came. It was extremely frustrating to deal with it.

We purchased a Samsung dishwasher... Awesomely quiet but this dishwasher has a stench from ** (so bad that I refuse to rate this unit... Well I had to or I couldnt post my review). No matter how I try to clean it... bleach, ammonia, vinegar or one of the dishwasher disinfectants that you can buy... it still stinks... the same with the front loader machines... What can I do to get rid of the stench? Im about ready to go chew on someone knowing its NOT their fault. I thought Id purchase a well known dependable brand name but I think Id.... Let me rephrase that, I know I like my Magic Chef 100% more than this top dollar unit. Its a shame that the USA allows such crap to be imported from another country... Lesson well learned... DO NOT BUY A SAMSUNG DISHWASHER!!!

RF267ABRS - My experience leads me to believe that Samsung refrigerators are junk. They look nice but after a few years, you will have problems. It started with the lower part of the refrigerator filling with water that iced up and leaked onto the hardwoods. I kept having to get ice and water out of the fridge, then it stopped (for now). Next, my ice maker chamber stopped cooling. Theres nothing online about how to fix this (that I could find). I called Samsung but if the fridge is not under 1 year old then they tell me they can set me up with maintenance but I have to pay for it. I had to buy a new washer and dryer and decided it was time to stop giving loyalty to a company that in my opinion, makes things to break. Stick with Samsung TVs, skip the appliance.

Ceramic cook top model# NES595ROABWW/AA - Cooking eggs on stove then all of a sudden pop and crack!! I had no idea where it came from... lifted up the pan (light in weight) and there were cracks. I called and got an appointment. A service tech came out, called Samsung... the person said it was not covered because the customer broke it. Drop damage. I never dropped anything on it. We have had the stove 4 months!! Service tech sent pics. Samsung refused to cover it under warranty. There is no indications that anything was dropped on it. They just want money and dont want to deal with customers. We have a Samsung Fridge, Washer and cell phones. Wish I never would have purchased any of their products! They are the worst company I have ever felt with!! I will never buy another Samsung product. Neither should anyone else!!

I want to alert people to the poor quality and service performance associated with Samsung appliances. We purchased our Samsung French door refrigerator 3 years ago as part of a kitchen remodel. In 3 years we have already had +$700 of repairs and service calls. Within 2 years the defrosting system failed, leaking on our new floor and the door closing mechanism has failed. Service was poor and costly. Overall a horrible experience with Samsung appliances and service. I do not want others to not benefit from this costly and miserable experience. Save yourself the time, money and aggravation - do not buy Samsung.

Im very disappointed with the product and upset at the lack of customer service and support. I purchased a refrigerator from Home Depot (22.5 cu ft food showcase french door, in stainless model # RF23HTEDBSR) and 110 days after purchase the unit failed. The first call to Samsung Service resulted in a technician coming out 5 days later and within minutes it was determined that the compressor and evaporator coil had failed. After 12 weeks, they failed. He was unable to repair and told me parts would be in next week.I found this unacceptable, that a nearly $3,000 unit would fail after 12 weeks and I would be without use of refrigeration for several weeks while waiting for repair. I had food that spoiled but more importantly for me and my family, had no use of fridge or freezer for weeks. I called Samsung service again to ask if something could be done and was told the system was down and could they call me back. I have yet to receive that callback. The transaction number is **. The unit was a lemon, I deserve a new unit or my funds returned. The inconvenience of this episode continues to rob me of time and has insured I will do my best to avoid Samsung products in the future. The poor customer service reflects poorly on the entire company.

Our 7 year old Samsung French Door refrigerator stopped cooling for unknown reasons a few days ago. I called Lowes to get a recommendation for a Samsung repairman and they said that FA Display had the experts. The repairman said it would cost $80 to diagnose the problem and estimate the repair cost. Within 15 minutes he determined it was a Freon leak which could cost as much as $800 to fix. But no guarantee. He agreed that a new fridge was a wiser option.We bought a new Whirlpool and I sold our old fridge on Craigs list for $20 rather than paying Lowes $15 to recycle it. The buyer of my old refrigerator called me the evening of the sale to thank me and he felt obligated to inform me that his neighbor, a repairman for Sears, fixed the fridge simply by replacing a blown 20amp fuse. FA Display stuck with their assessment and would not take up the offer to visit the buyers home to confirm the fridge was repaired and working. I am simply asking for a return of the money I spent for the expert Samsung repairmans 15 minute diagnosis that he gave in error or as a bad guess. Repeated calls have fallen on deaf ears which is typical of other complaints Ive read. No more Samsung appliances for us and we will share our story with friends considering Samsung appliances.

Fridge purchased less than 2 years ago is not cooling. We have the problem for two weeks already. The food gets bad. The upper part of the fridge does not cool. We call Samsung several times. First, a representative was trying to repair it while on the phone. One of those, Mr. **, with very bad attitude. So, we turn off the circuit breaker for 30 seconds, then again for a minute but nothing. After another call, Samsung gave me a repair case number and said someone will call me. Waiting a few days, no one called but Cristina ** sent an email 3 days later to tell me I have to call to schedule the repair. Her office was closed at the time I read it, so I called the next day and left 4 messages. It seems she called in the afternoon and talked to my son who has a disability. My son didnt know much about what was going on, so Cristina decided to cancelled the ticket. I called her the next day to ask her why it was cancelled after I left so many messages but she didnt care, and told me to call Samsung to get another repair case number. This means to wait again a few more days. Now Cristina refuses to do the repair saying that I was rude, yes I was very upset, and Samsung does not have any other company to do the repair. So, Samsung wont do anything even though this fridge is still under warranty.

I will never buy another black appliance. It is a nightmare to clean. Otherwise Samsung makes a great product. It is about 5 yrs old and the refrigerator light blinks and won’t stay on. I have changed the bulb. I believe it is the internal workings.

I have complained many times to Samsung about my expensive dishwasher which will not clean dishes. The first service call was because I had to keep flipping the breaker. The service man knew exactly what to replace when I told him about the breaker. He said it was a defect in this Samsung dishwasher. I have called numerous times concerning dirty dishes and they have a lousy excuse about aluminum causing it or phosphate being removed from detergents. I now have a dishwasher 3 months out of warranty that impellers do not spin and spray, fills and drains okay. Now I dont know what to do. Should I request an expensive service call? Or buy another dishwasher that has been recommended as great to clean dishes?

Samsung RF32FMQDBSR fridge wont cool, freezer fine - Paid over 3K for good looking fridge. We had a $300 fridge for 16 years that kept our food and beverages cold without a single problem, so I did not think it possible for a refrigerator to not do the very things it exists to do. But Samsung cracked that nut. Ice maker immediately made ice dam at back of drawer and froze the ice bucket in place. 5+ service calls on a brand-new fridge, never got it working. Tech said we could keep trying but it was a design flaw. Used cardboard and duct tape to seal it off.After almost 2 years fridge stopped cooling. Warm beer and spoiling milk and food. Temp on the door reads 34 degrees. Bought thermometer, steady 50 degrees. Tried all the fixes I could find online, no effect. Service call, cleaned compressor area. No effect. Read reviews: sounds like its a problem with coolant leak of the R600 coolant (2 different kinds of coolant for the 2 fridge compressors) which isnt sold in the US and is highly flammable, and will leak out again even if I replace it with the other coolant called R134A. Finding and fixing the leak means tearing out the guts.Fridge is so new and so expensive Im tempted to try to fix it. But I reviewed many posts -- it would be good money after bad. Looking for a free fridge on Craigslist. Consumer Reports highly recommended this fridge when I bought it. But it is a complete POS. Dont buy a Samsung anything. Their fridges dont refrigerate and their phones explode.

Two delivered within 30 days, and both had a computer issue: I purchased the 25.6 cubic foot French door Samsung refrigerator in November 2012. I had been told by salesmen at two different stores that Samsung was the best refrigerator you could buy. I took their word for it and stopped looking at any other brands. When my fridge was delivered and set up, the delivery man said he was pushing the power freeze button to cool it off quickly so I could put my food back in. He mentioned that it would go off on its own once it had cooled down. I noticed that it stayed on -8 degrees for day. I kept thinking there was a problem with the freezer temperature setting. Finally, I called Samsung and was told that if I unplugged it and plugged it back it, that would take care of the problem. Instead, it plummeted to -8 again, although the freezer was set on 0. I finally figured out that the power freeze button was not turning itself off like it should. Samsung says it should stay on approximately 1 1/2 hour then shut off. Feeling like I had purchased a lemon, I requested a different one. The store very graciously brought out another new refrigerator. After the delivery men left, the first thing I did was push power freeze to see what happened. Would you believe that it also never went off? Wondering if other people had experienced the same thing, I searched on the internet and found this forum. I am so grateful to have found out the problems that exist with Samsung refrigerators before my 30 days are up. I now have 5 days left to request it to be picked up and my money returned. I have also talked with a few servicemen who have told me that they would never own a Samsung. I will say that the look and feel of the Samsung is wonderful. I dont think it will be possible to find any other brand that I like better as far as the inside set up, durable feeling of the shelves and bins; but looking pretty isnt worth anything if it isnt reliable.

I purchased this Samsung dishwasher because it is extremely QUIET but it does not clean as well as I expected with a full load. Small loads come out clean though, using Cascade detergent only!

I should have done my homework before installed this almost 60 LB waste of space over our stove. Shortly a year after owning it, it began beeping in the night. What we then found was the dreaded SE code had begun -- one only needs to Google it to learn all they need. Thankfully, there are actually YouTube videos showing how other consumers had to save their microwaves from this product failure...so we did it as well, and it worked...for about two months. And then the microwave stopped working entirely. What a waste of several hundred dollars! Shameful they just didnt stand by their products and recall and correct the issue.DO NOT BUY THIS MICROWAVE!!

Im 65 years old. Ive owned a home since I was 19 years old. Ive had experience with most if not all of the major brands over the course of time. In 2016 we purchased a Samsung Kitchen suite of Black Stainless steel appliances. We have had calls on every appliance except the microwave. The stove fried the electronics the very first time we used the self cleaning oven function. It currently sits with most the digital readout gone. The refrigerator is the worst of all of them. The ice maker freezes up about every 6 weeks, and the refrigerator itself freezes up needing complete unplug defrost every 5-6 months minimum. The dishwasher was super quiet for about a year then started making noise. Repairman says its the pump... I can replace it for $275 and it will do the same thing in about a year. If it were me Id wait for it to quit working all together. You couldnt give me another set of Samsung kitchen appliances. I wouldnt waste my time removing the Samsung junk I own to replace with more junk. Never buy appliances because theyre the only ones with the color you like!

We got the new refrigerator in April 2015. I immediately noticed the ice cubes came out different sizes and some crushed. Also the cubes are cloudy and have frost. I called Famous Tate in Tampa where we bought it and was told to call Samsung direct. The tech came out and said nothing he could do but apply silicon to seal the ice maker and hope for the best. Well it didnt help and then Famous Tate sent one of their techs and he basically said the same thing. The ice maker is flawed and we will have to live with it. Why? I paid good money for a new refrigerator and it is worse than the old one. I want to trade but so far no help from Famous Tate or Samsung.

Terrible quality. Why? Poor construction, handle breaks easily, uneven, low powered heating, turntable malfunction. Bought it to match a Samsung stove. First mistake. As usual, Samsung has all the technologies but refuses to manufacture quality products that perform as good as they look i.e. all Samsung cell phones, the Ceran-top convection oven. Stay away from this brand. LG is much better in most instances.

The Samsung microwave SMH8165ST was purchased approximately 2 years ago from Lowes. First the light kept coming on and off by itself for a day or two. We unplugged overnight, same thing. Then the SE code came on. We looked online and there were many, many complaints about the SE code and at the same age of microwave as ours. Some people suggested taking off the touch board, replugging everything and putting it back. For some it worked. We simply plugged and unplugged the wires inside, replaced. Now the microwave is completely dead. Customer service just gave me a number to buy a new keypad. No more Samsung for us.

I would like to register my deep discontent how Samsung Appliances handled my order delivery, when I bought the delivery date was Sept 9th, then after 2 days I got a notification from a 3rd party company, XPO Logistics, saying they will only be able to deliver on Sept 10th, then 1 day before they called and postponed to Sept 20th. On that day they postponed again Oct 4th. So Ive been leaving in my house without a refrigerator since then and the worst is that they have the refrigerator in the warehouse but cannot install it because they are overbook or whatever. So please you CANNOT TRUST on Samsung delivery dates and customer service.

Four years ago we built a new home and bought all Samsung appliances. Our side-by-side refrigerator model #RS265TDBP has had repeated problems with ice building up on the coils behind the panel in back of the fridge. You can tell its happening because the evaporator fan motor makes rhythmic scraping sounds as it tries to spin to circulate the air. It does this for several days before it quits working and then the fridge stops cooling. You have to remove all the food, unplug the fridge, remove all the shelves, remove the back panel, disconnect the lights, and change out the evaporator fan motor (over $50 for the part plus significant amount of labor). Then you have to wait for many hours for all of the ice to melt, or try to use a hair dryer to melt it more quickly without damaging anything else. It has failed three times in the last 2.5 years and Im absolutely sick of it. Its a defective design and Samsung clearly has no interest in fixing it.

From the day it was installed about a year ago, it leaks badly under the door during the first cycle. It never cleans the dishes well and always leaves funk all over for me to scrape off after. I might as well hand wash! Now the unit will not complete cycle. I have taken it apart a zillion times to clean and inspect. What a piece of **. Locally we have a tire store called Discount Tire. In their TV ad they show a little old lady throwing a tire through their front window and the ad says if youre not satisfied.... bring it back. I wonder what it would sound like when I throw this dishwasher through Lowes front window?

WE purchased a Samsung oven/range, refrigerator, dishwasher, and microwave 5 years ago. We have now been told, that the heating element part for our oven has been discontinued and not available. I called Samsungs recommended parts supplier and the part was not in stock. I called two reputable appliance repairs shops and they informed me that the part was discontinued by Samsung and not available. So after only 5 years, we need to purchase a new oven/range. It will not be a Samsung.

French door model RFG297 - Similar issue to many reviews I found on this site. Comforting to know were not alone. We have had the tech out three times and having them back again next week to fix the excess water and ice collecting below the meat and cheese drawer. We purchased this appliance in Dec 2010 and were told it was top of the line for its class. This appliance is definitely defective, but doesnt appear Samsung will admit it. Wish we had gone with Bosch instead.

We bought our refrigerator about 2 years ago from Lowes. We too were told they were good refrigerators. Within 6 months, the seal around the freezer came loose and the glass on the meat door cracked. We had to pay for the meat door but the seal was under warranty. Then we kept getting water under the meat tray and sometimes it would be a thick sheet of ice. We thought we were opening the door too much or something. Then one day it started making this loud grumbling sound, like it was going to rattle right out the door. Afraid it would get ruined we turned it off and called a repairman. He had just recently had the same problem with another customer so knew right away what the problem was.The coils, fan, and behind the whole back cover was all ice. The drain was also frozen so the water was running into the bottom of the meat drawer. He had to blow dry it to get the back cover off, then blow dry the drain and the coils. That was a month ago. Today we had to call him back. He again had to thaw out the back panel and the upper right fan had over an inch of ice around it. He said he thought the fan and coils were too far away from the heating element to efficiently thaw the ice and it just builds up. Having read these concerns of others regarding the same problems, I think Samsung has the responsibility to figure out a way to resolve this problem. We have all paid too much money on what we thought would be a quality product to only pay out more for repairmen who tells me this will be a recurring problem.

We have also been given the run around from Samsung about what seems to be a faulty product - their waterfall dishwasher. What a horrible company, I cannot believe they can stay in business. Our dishwasher is just two years old and quit working. After talking to several customer service agents on the phone, through email, and online, it is still not fixed. We had a local repairman come to look at it, he said it costs more to fix it than what it is worth at this point. There are only two certified Samsung repair businesses in Indiana. The one in Fort Wayne told us they would not come and look at it due to the constant issues with Samsung. We have another one finally coming Monday - we hope (after 7 days of dealing with them to the point my husband was screaming at the customer service rep that was in India because they were asking completely irrelevant questions). If you are looking for new appliances, please do not purchase this brand. We had issues with our refrigerator also. They are poorly made, and Samsung has to have the worst customer service of any company on earth.

Dishwasher has had to have multiple repairs and the dispenser wont open to release the soap.

Simply DO NOT BUY IT! The SAMSUNG dishwasher DW80F600UTB is by far the worst purchase that everyone shall avoid. Acquired one unit in Aug 31, 2013 at Future Shop Calgary, Canada. The machine was delivered on Sept 6, 2013. It worked marginally well up to Nov 3, 2013 (not even 2 months of use). On this fatidic day, the machine started leaving food residue and unfinished, not washed glasses, and from this point and on, my WORST CUSTOMER EXPERIENCE EVER! In a nutshell, I spent hours and hours on the phone with SAMSUNG (UN)SUPPORT Services(?). They sent me one local (not SAMSUNG) technician that pinpointed several problems (from the Pump up to Water Pressure). After 7 (SEVEN) visits and lots of parts replacement, the technician finally agreed that the machine was NO GOOD! Note: SAMSUNG will only replace your dishwater if their technician agrees that the machine is NO GOOD. In July 2014, I received the NEW UNIT from SAMSUNG but need to pay freight and installation again. The new unit worked marginally well up to February 2015.At this point I decided to wash the same batch of dishes at least 3 and 4 times, and tomorrow (Dec 28, 2015) I will buy a REAL DISHWASHER! This DW80F600UTB has serious design issues not recognized by SAMSUNG. On this regard, I would like to join BORIS of Calgary to enter in a fully documented and water-tight lawsuit against SAMSUNG. SAMSUNG must understand that we, customers, are not idiots nor money grow on trees to be spent in such a JUNK equipment.

They told me the refrigerator Consumer report best refrigerator. The refrigerator I purchased has been nothing but a piece of junk, almost all my shelves on the door has broken every winter. I have leaks behind the crisper drawer and have to unthaw it. And my ice maker keeps screwing up and has broken the basket because of water leaking all down in it and this is not the first time it has done this. I will never purchase another Samsung refrigerator as long as I live.

Got French Door fridge from Home Depot and just after warranty expired it started making noise... Below and behind. Called and was told compressor (which was still under warranty). Had service tech come out (cost $60) and he said valve noise was normal... All fridge compressors make it... Nothing can be done. Still annoyingly noisy when compressor comes on. Seems am stuck with it. Next time will buy some brand OTHER than Samsung and check consumer reviews first.

We bought a Samsung DMT300rfs/XAA dishwasher in May 2010. Had repairs in August 2012, September 2013, March 2014 and again, the SAME repair/part replaced in August 2014. Samsung will not consider this a lemon and our additional contract will expire in May 2015, after which WE will have to pay for that SAME part every few months. Samsung did offer us a diagnostic visit by THEIR recommended service tech (they no longer use Sears Repair) at an additional coast of $99.00 to us??All but the last repair left us with no dishwasher for about 2 weeks! Now, Sears is carrying that part on their truck. We only have to wait about a week! Its good that we purchased the extra warranty, but thats almost up. Side note: We also had to replace a Samsung microwave for the same reasons, bought at the same time! We did not purchase another Samsung.

We bought a refrigerator, dishwasher, drive and microwave. The so called stainless steel dents very easily. We have no children in our home.... Each and every appliance has dents.... Dishwasher, issues today, was refrigerator problems before. Stick with electronics Samsung because your service and appliances are absolutely awful! DO NOT BUY SAMSUNG APPLIANCES!

WARNING: Buyer beware when purchasing Samsung home appliances. Within a couple of months of purchasing almost 2K of Samsung appliances; Dishwasher, stove and microwave the door on the microwave begun to melt. The cost to get new door was almost as much as the cost of a new microwave, Samsung denied warranty. The stove is horrible to use in every conceivable way. Their stainless steel is near impossible to clean and scratches easily. I purchased upgraded SS for fingerprint reduction, shouldnt have bothered. The dishwasher works intermittently at best then within a year the unit would not complete a wash/dry cycle. Worked around problem by manually running the pump, but eventually the sanitize light blinks rapidly would not reset without a hard reset at my electrical box. Now the machine will not complete a washing/drying cycle and I will be replacing. Troubleshooting guide says it is a drain problem. We do not have a drain problem, pump problem or leak problem as suggested by hundred of complaints on this companys dishwashers. Samsung response was not to respond at all. Many complaints I read online included multiple visits by repair people who are unable to fix this and other issues with Samsung appliances. The cost of their parts is so high that again replacement is cheaper in the near short time period. Many complaints online state that repair people used a shotgun approach replacing everything imaginable and within a few weeks or months the problems came back. Dont think the people who are complaining are a bunch of nut job, they are not. Samsung products are no longer on my list of products to buy. I have owned a lot of Samsung products but will never recommend or buy another one of their products until they own up to their problems. I am not holding my breath.

I have been disappointed in the performance of my Samsung dishwasher model DMT300RFB. It is not a reliable machine. I wish I had never bought a Samsung.

Never buy a Samsung refrigerator, they are a POS. My ice maker is causing my entire refrigerator to freeze over and Samsung will do nothing about it. They stated because it is out of warranty they have to charge me. They have a lawsuit going on against them right now for the ice marker but refuse to do anything about the consumers complaints. They just want to make money. The Model I have is RF28HFEDTSR/AA. Do not buy this refrigerator.

We ordered this fridge (Samsung door in door side by side) Nov. 29 2017. It was delivered Dec 23 and later that day the water dispenser started leaking. LOWES CAME BACK and put two little clamps on the water line. It still leaked so they ordered another one. We have now had 3 New fridge delivered and all leak. Well we decided on a GE fridge we are for delivery.

Samsung 2.0 cu ft Over-the-Range Microwave Model SMH9207ST - On August 21, 2013, we purchased this Microwave. On Sunday, December 14, 2014, it simply stopped working. After checking to see that the outlet was hot, I attempted to reset the microwave by leaving it unplugged. Plugged it back in with no results, unless you count nothing happening as a result. This microwave replaced an earlier one from Samsung with the dreaded SE error code that wed had for about 2 years. We got another Samsung because our experiences with 4 Samsung televisions, refrigerator and washing machine had all been good. Bad decision. Ill be replacing this one with a Whirlpool. Im fairly certain that quality has probably been compromised over the past 20+ years, but there was a 3 year old Whirlpool microwave in the house when we bought the house and it didnt get replaced for another 18-19 years. I cant remember, but it may have been replaced because of its outdated styling, not because of any problems. Well see how a 2014 generation Whirlpool microwave holds up.

I purchased a French door refrigerator from Lowes about 15 months ago and I purchased a 5 year extended warranty in case something went wrong with the appliance. After about 14 months the refrigerator went bad and started popping the CGFI plug in the house. After contacting Lowes to request help in support of this issue and try to use the extended warranty I was told that the warranty company refused to help saying that it was our fault the refrigerator was not working. I contacted Samsung to ask for help, they said they can send someone to diagnose the issue but it would cost me additional $165.00 for labor.I agreed to this but the person who was supposed to perform the diagnoses was not even qualified to work on refrigerator and Im sure he was not certified by Samsung to work on their appliances. He blamed us like the Lowes supposed qualified technician that it was our fault that the refrigerator was not working. I have contact both Samsung and Lowes many time without any progress. I have decided not to ever buy anything from Samsung or Lowes. I hope you can learn from my mistake in dealing with well known companies. I can provide receipts if I feel this is going somewhere. I have spent too many hours waiting for people to show and diagnose and on hold, making phone call and talking with managers.

I would not recommend this refrigerator. The water dispenser leaked from day 1. I am constantly wiping the dispenser, refrigerator, and the floor. The water has stained the refrigerator. I am always stepping in a puddle. Now it is making a very loud noise and I think it has something to do with the ice maker. The long drawer in the refrigerator keeps coming off track. It is difficult to get back on track. Very annoying. The refrigerator is nice looking but definitely not worth the hassle.

Samsung Model RF263AEPN/XAA - Seven (7) weeks ago my refrigerator began not keeping as cold as it should. When I tried to turn down the temperature it would turn down but then immediately return to the same not really cold state it had been working at. Sounded like it should be an easy problem to fix. However, I called several repair places who told me they would not, or could not, work on Samsung refrigerators as they were not made like other refrigerators, were hard to work on, and parts were hard to come by as only one place in the United States carries the parts. I finally found a repair place that came out and replaced some items and charged us hundreds of dollars, however the refrigerator was still not cold. I called again and the repair person returned. The next time two workers were sent out to look at the refrigerator. On one of the visits I was told me it needed a new green computer board. The repair person ordered the part and came back, only to find that the part sent was not the part that had been requested. This same scenario played out two more times, with today being the last day. I called Samsung and was given the run-around. During todays visit the repair person showed me what had been ordered and the order matched the part number on what he said the refrigerator needed. However, when he showed me the part that had been sent to him, it was the wrong part number. Are Samsung workers so inept at their jobs that the correct part number cannot be sent on three occasions? I will never again buy any Samsung products. I had to laugh as while I was on hold with Samsungs customer relations today, I was put on hold and what did I hear expect that Samsung products are the best. This is a false advertisement to the general consumer. I would urge anyone reading this to NOT BUY SAMSUNG PRODUCTS for several reasons, e.g. parts are hard to come by due to Samsung not making sure their parts pullers have adequate education to do the job they are hired to do, there is only one provider of Samsung parts in the United States, and the normal repair person cannot repair a Samsung. Tonight, my husband and I will go out and find a new refrigerator and I am sure it will not cost the $2,300 that this Samsung did, and the new refrigerator will be able to be worked on by pretty much any refrigerator repair person. I have an appointment to meet with a Lawyer this afternoon about this whole situation and hopefully that will help to alleviate some of the frustration that I am feeling now.

Purchased a Samsung from Home Depot April 14. I call Samsung about every four months for two issues. 1- the refrigerator is growling and making monster noises and 2 - another piece of the inside broke to pieces. Another shelf, drawer etc. cracked, broke or crumbled and has to be secured with flex tape or thrown in the garbage because it is unusable. See pictures. Its completely unbelievable!Hours on the phone with Home Depot (where we bought the additional warranty) and they send us to Samsung & Samsung sends us to National Factory Service for diagnostic and at a cost to us: $85. They heard. They came. They saw. They did nothing. Just head scratches and the words: PARTS OUT OF WARRANTY. When I call Samsung these days, they try to sell me an extended warranty for $129, which doesnt cover the parts. I mean have you ever? Its such a joke! There is a class action lawsuit against Samsung ~ apparently for the icemaker + and, yes, our icemaker gives us non stop issues.

The first thing on my list was that our new stainless fridge be ultra quiet. We got the RF30HBED French door with 2 drawers. Very nice, just what I wanted. Its the loudest weve ever had in 46 years of marriage. Should have stuck with my Kenmores.

Had a Samsung ME18H704SFS microwave when we purchased our home. After just over a year the microwave failed because of noise. Purchased the same model in order to match the rest of our Samsung appliances. After 14 months the vent fan stopped working. It is unacceptable to have a product fail after so short a time. This is a totally bad product which should not be sold. Chris51.

I purchased a French Door Refrigerator, very pretty but like a beautiful leather back book with nothing on the pages! I have had the refrigerator 4 years and in this time frame I have replaced 2 icemakers and now the freezer has stopped working, I lost quite a bit of food due to this failure. I called Samsung was advised they could not help to call a repairman, I called repair company and they were very nice and advised me Samsung will repair the compressor I called Samsung and they advised they would not. The repairman called them and they agreed to fix it.They called on Monday and advised there would be a repairman on Wednesday of the week to repair it. On Tuesday Samsung called and advised they COULD NOT find anyone in my area to fix it, that I should find someone to repair it and they would reimburse me. (They cant find anyone but I can, Duh!) It seems I made a very bad decision when I made this purchase.

I had purchased Samsung Fridge Double Door RT36JSRZESP on May 15.05.2015. On 05.08.2016 the fridge stopped cooling. When registered complain service engineer who visited communicated that Compressor Pipe has leaked and thus eventually the Compressor Gas has leaked. This is not covered in Warranty.The root cause he communicated is that locality air causes this and all the fridges in this area have same issue and the pipes needs to be replaced every year. When inquired in DWARKA area it was found that this was total bluff.

Purchased fridge in 2011. Ice maker drops ice after button is no longer pushed, ice falls in floor. Ice maker freezes up and has to be cleared out weekly. Fridge side has stopped cooling. Terrible purchase, regretted since day one when the ice and water would not work and door was replaced. Would not let me leave 0 stars.

My gas stove NX583GOVBSR was fabricated in Oct. 2013. In Nov. 2015 the stove stopped working. It appears the control panel is the problem as the burners still work. If I try to set the oven to bake, the control panel starts making loud syncopated sounds and flashing lights. And it keeps doing this until I turn off the power at the circuit breaker. The Samsung customer service person has no idea what is causing this and will only send a tech for $100 plus parts. I stopped at Sears and they said the control panel may need to be replaced for $450 plus installation. Sears encouraged me to buy a new stove for $1700. The stove came with my house when I purchased it Nov. 2015 so it may have been broken before that. Previous owner did not purchase the service warranty. Last gas stove I had lasted over 15 years! This is ridiculous. Im looking for a class action suit after sending in this review.

French door refrigerator with bottom freezer. At seven months old the freezer handle broke from the freezer door. This was from normal everyday use. So poorly designed. Samsung refused to stand behind their product, after all, they already had our money from the purchase. Hard to believe a major company wouldnt be embarrassed by their own substandard craftsmanship. Not the best way to build a brand. Plastic mounts built into the door snapped off from simply opening it. Never again will I purchase anything with the Samsung name. PhilAshland, MA

Microwave is less than 2 years old, used very little (maybe 20 times) and just started beeping and displaying the SE error. The microwave does not work due to this error message. What can be done to fix the microwave? Does Samsung have a recall? I would not recommend this microwave to anyone because I have a counter-top microwave I use and that is reason I have not used this much.