I had a terrible experience with Samsung. I ordered a Samsung Fridge and within a year and a half the compressor went out. Samsung at first wanted to fix the compressor, but since there were no techs near where I live, they decided to refund our money. It took an agonizing 2 months of trying to get them to give us our money. One customer service rep laughed at me when I asked what would happen if it took longer to get our refund before our new fridge and she laughed and said, “Mam, it’s not going to take that long.” That was only 1 week into the process. One representative gave me a fake # when I asked to talk to someone higher up. They even made me cut the cord of the fridge and take a picture of it and send it to them. I was without a fridge for 2 months and still no refund. They would tell me someone would be calling and no one would ever call. I called at least twice a week if not more and they would just give me the runaround. But would always say not to get rid of the fridge until we get the refund. We no longer could go any longer without a fridge so we went ahead and ordered a new one - Whirlpool this time. I got my delivery date, so I called Samsung to let them know that our new fridge was coming and they would be taking away our Samsung fridge so I needed to make sure that they had everything they needed before it went. Samsung told me NOT to get rid of it until I got the refund. I asked when will I get my refund? Every week, they would say, within 2-3 days and every week would pass and NO REFUND. Our new fridge came and I immediately called Samsung to see if I could send it with the delivery guy because he would take it away for free. They said no. So now we are stuck with our old fridge with nowhere to take it unless we pay $200 to dump it. Samsung did not care, they said it was not their responsibility. I will NEVER buy anything Samsung again! They have the worst customer service and products.

Like many other reviews, Dishwasher constantly leaks at the seal on the bottom of door and the door for the soap rarely opens in the cycle. Dishes are always dirty at the end of the cycle. I usually have to run 2 cycles. We also purchased a french door/bottom freezer/water dispenser refrigerator. The ice maker is HORRIBLE. Makes terrible ice and does not dispense as cubes, comes out as crushed/broken and kind of fuzzy. Cannot wait to replace both.

Bought this fridge in Feb 2015, I think it was just under a year and noticed a noise in the fridge like a grinding rattling, at the same time the ice machine stopped giving ice. A month later I started noticing the door fridge temp looked normal but the inside was much warmer and we kept blaming our grocery store for the spoiled milk we were going through. I then noticed the rear wall had ice building up through the holes, I decided to unplug it to defrost overnight and load everything into coolers. The noise went away and when I finally got the icebox to pull out I found the interior to be iced right solid. I chipped away the ice and again left it to defrost completely. This lasted for about 3 months and it all started again. I started doing research and to my shock realized these fridges were lemons and the company didnt stand behind their product and in fact in the U.S. there was a Class Action Suit. Last week I finally called Samsung Electronics Canada and told them of the issues and of the Service Bulletin ASC20170602002 for the icebox. They told me I was out of warranty and would cover only the parts, I flat out refused and insisted labor be included. I do feel confident even if this repair was covered by them that the repair would only come back as these fridges look nice on the outside but are of poor design. I have made a complaint to BBB as well as I will be pursuing all other avenues to make these issues public, I cant believe this company hasnt been exposed yet with how they treat their customers.

I purchased a Samsung refrigerator 2015 and have had nothing but problems with this refrigerator. It seems there was a service bulletin issued in 2014 regarding my serial # and stated that all units will have this corrected before leaving manufacturing plant since they aware of it. I purchased mine in 2015 and sure enough my refrigerator was not repaired. Luckily I purchased the extended warranty. But now my icemaker keeps stop making ice about every three months! In fact I am calling the extended warranty people here in a bit. DO NOT...DO NOT PURCHASE A SAMSUNG refrigerator...Samsung takes no responsibility whatsoever to make this right!

This is an update to my previous post on my 3 and 1/2 year old fridge that quit working. I filled out a form from the Samsung site on the issue with the fridge and got a stock *received* form type letter back on the 18th. There was no mention of repairs, how to handle the problem, or if they were going to do anything. When I was on their website, it said the fridge was out of warranty and when I searched for appliance repair dealers, I got 0 results back. After reading pages of complaints all over the web with the same issues (bad ice makers, and the cooling issue), we decided we would not throw good money after bad in trying to fix it. We bought a new top rated GE (which will be delivered next month as we wanted a very specific model) and on 12-23, Lowes hauled the broken Samsung off (to the dump I guess). After the fridge was gone, later that evening, we get a UPS delivery of an envelope with a generic return address. We have no idea who sent it, instructions, nothing but a part; a temperature sensor that plugged into something. So I google the address and find its a Sears warehouse. I call them and they look up the order number and say its a Samsung part. So, I get a temp sensor, no idea it was even being sent from Samsung who when I look at my account online with my complaint, says the action was cancelled by **me** on 12-18. To say this whole thing has been frustrating is a big understatement. In fact, I am not sure a new sensor would have even fixed the problem from what I have been reading all over the internet.

I am having the same problem as Kimberly from California reviewed back in September on the water filter replacement cartridge DA29-00003G for the SAMSUNG French Door Refrigerator. No matter how hard I try to twist the filter, it will not seat into the receptacle even though it is the correct filter listed in my owners manual. The previous filter is an off brand made by HDX as a replacement for Samsung and it worked fine. The only difference between the two is the locking mechanism on the neck as Kimberly illustrated in her pics and I have attached my own pic as well. I have used SAMSUNG replacement filters before and this is the first time experiencing this problem. This engineering problem needs to be remedied immediately before someone ends up breaking their refrigerator and paying hundreds of dollars in replacement parts or even having to buy a new refrigerator! In the meantime I will return my filter to the store and spend my money on the other brands filter. This is a very poor oversight on SAMSUNGs part!

We moved into a townhouse with Samsung Appliances - stove, refrigerator and microwave. The refrigerator periodically buzzes so loud it is obnoxious for a relatively new but out of warranty refrigerator at 6 years old. (Our 22 year old Kenmore at the family cabin is still as quiet as the morning dawn.) I was told by Samsung help to connect the ice maker and the buzzing noise should go away. I had to hire a plumber to run a water line to the refrigerator and connect it. $500 later, I still had a buzzing refrigerator. I called Samsung and was informed the only thing they could offer was their authorized repair service to come out to our seasonal Minnesota townhome and fix it as it is out of warranty. Unique Services Repair Tech came out and felt like the noise was fan-related and recommended replacing fan. Part needed to be ordered, Tech returned a week later, installed and another $500; today we still have a buzzing refrigerator. Called Samsung and a different Unique Services Tech visited over a week later and said the refrigerator is just noisy and the noise cannot be eliminated. We have spent $1000 and still have a buzzing refrigerator. We should have been told that the Samsung model we have runs loud and it cannot be fixed. We would have bought a new refrigerator. The first Unique Services Tech should have told me our refrigerator model runs loud and we cannot fix it. Instead, we spend $365 for a new fan plus the service call $’s charge for a part not needed. Both Samsung and Unique Services are yet to reply to my bad experience. I suspect both Samsung and Unique Service Repair are better than this. From a Customer Service standpoint, I am disappointed at being blown off by their non response to my communicated concerns.

Warning! Do not waste your money purchasing this colossal pile of garbage (5.8 cu. ft. Slide-In Induction Chef Collection Range NE58H9970WS). It rarely bakes/cooks evenly and it will frequently and rapidly overheat causing your food to burn and ultimately fry the electrical panel. Upon calling Samsung the only assistance they were able to provide was how to spend more of my money on their faulty product. Samsung takes zero responsibility for what is clearly a common issue with these oven ranges. As it stands my options are to spend $$ on a new electrical panel and the cost incurred on its installation and the additional fix-it repair to stop the oven from constantly overheating, or throw the darn thing away. Im going with the latter of the two. I will never purchase anything from Samsung again. If I could give is NEGATIVE STARS I would.

I wish I did more research and read reviews before getting into a Samsung refrigerator. 2 1/2 years ago, I bought a new refrigerator. Since I was spending more than a $1,000 on a fridge, I expected to last the usual 10 years and did not buy the guarantee. Well, I had problems with the refrigerator from day 1. A week after it was delivered I had to call service because of problems with the ice maker. After that service was called three more times with same problems. Motor is out now. Of course Samsung said you are out of luck since you did not pay $400 extra for the guarantee. I explained to them that is a persisting problem but they just say you are out of luck. Horrible customer service and worse product I ever spend money on. My washer and dryer are from another brand and I had them for more than 10 years. I will never buy a Samsung product again and will make sure my friends and family never buy a Samsung product either. Do yourself a favor and skip Samsung.

My review is the ** customer service I have received from Samsung. I purchase a refrigerator from Lowes and had it only about three months when the ice maker messed up. I filed a claim with Samsung and they were supposed to send the part to fix it. It has now been four months and I have gotten no part. And when I call, I get the run-around. I have emailed and get the run-around also. I regret buying it because its poor customer service and poor business. I will make complaints to as many places as possible. I had even bought the 5-year extended warranty, but I cant even get it taken care of under the first year so I dont know how thats all going to work. I will not buy another Samsung product. I just wish I would have known all this before I bought the fridge, washer and dryer from them.

Purchased our refrigerator May of 2013. The ice maker broke in 2014. Thank god that we had the extended warranty. We are currently on our second call to have it repaired.

I have purchased a Samsung refrigerator and freezer (twin type). It started creating problems and was not working properly, just after installing. The problems were: 1) The hand hold could not be fixed on the door of the refrigerator; 2) The water freezing unit does not operate properly. So, I called Sum Service Company, which is the representative of Samsung in Iran, but no one was responsible for the problems! Once again, I had called the Sum service more than 50 times. After one month, Sum Service Company replaced our refrigerator with a new one. But the new one has the same problem - the water freezing unit still does not operate. I tried asking other consumers and I learned that the water freezing unit basically has this problem. Although Samsung has a worldwide reputation, I regret buying this type of Samsung refrigerator. In the last two months, this issue affected me both mentally and financially. I request you to advise the Sum Service Company about my problem as soon as possible. If you need to contact me, my email address is **.

This oven is awesome. I get all of my food cooked or baked, I recommended, it goes to a high and a low temperature, I love this oven, it gets the job done. I say 10/10, go down to your store or wherever you get electronics and buy it now!!!

We bought our dishwasher in Nov of 2013. It worked fine until June of 2016, then it would not run. I called Samsung and told them of the problem, after about one hour on the phone they said they would send a repairman from an authorized repair shop according to them. Two weeks later he came and did a evaluation of the machine and determined that the touch panel circuit board was not working and would order the part. I told him that the dishwasher was out of warranty but Samsung warranty covers the circuit boards for 5 years and we have over 2 years left. The part came to my home and I called dependable services to make arrangements to have it installed. They came out a couple of days later and replaced the new part then tried to charge me 291.65 for the part and the service call after almost a day of figuring out who was going to pay for it.Samsung agreed that it was covered. Because if I had to pay for it I was having the serviceman take it out and forget about it. For that price I could add another couple of hundred dollars and get a new one. Well the machine worked about 3 weeks doing about 15 washes and broke again. Same symptoms. I called dependable services. They came out a couple of days later. Repairman looked somewhere else on machine and decided that it was two relay switches on another circuit board that needed to be replaced. He also tried to get Samsung to replace it and their comment was, We repaired once at our cost we are not doing it twice. The price for this repair was 338.00.Needless to say it was not repaired. I will replace with another brand of dishwasher. This dishwasher replaced a ge brand that came with the new home and never had a problem with except it was noisy. Did a great job of cleaning. I just want everyone to know my problems with Samsung and let buyer beware. I will NOT be buying another Samsung appliance in the future and will tell all my family and friends my story and beg them not to purchase a Samsung appliance product.

What can you say about this tv that hasn't already been said in the previous reviews. I had the choice between buying an additional boxcar on my private train and this tv and made the right decision! I'll probably buy the boxcar next week, or maybe a new train entirely, but I digress. The tv is truly breathtaking and after my hired help had it working, my monocle fell right off my face and would have shattered had I not been able to catch it in my top hat before it fell to the ground. If you have a few extra pounds in your trust fund, have your closest man-servant make the purchase and thank me later!

I bought Samsung electric range from Best Buy. When I put the range on self-cleaning after I just purchased it 3 months ago, the door locked and smoke came from the range and nothing worked. I called Samsung and they sent electronic tech out after 2 weeks but they could not fix the problem. They came back 2 more times. Total of 2 months of waiting for the stove to get fixed. Just recently the left stove did not work and I purchased it 1 year and 1 month, so I no longer have a warranty. I bought the most expensive range and it did not last long. Please stay away from Samsung ranges.

My Samsung refrigerator is a a few years old and has had the same problems. I had problems with the leak/icing up under the drink pull out tray also. Now, the power went off in our neighborhood and when it came back on, the control panel only shows 86 88 and it doesnt respond to touch. The door has started to rust below the ice dispenser due to moisture from the small catch tray. This is not my first Samsung appliance either. I threw away a washer & dryer set I bought that had multiple problems after one year. I too will not purchase any appliances from Samsung. The TVs seem to be working fine. I have two Samsung flat panels. I replaced all of my appliances with Maytag and eliminated all my problems.

Samsung French Door Refrig Model RF 267ABWP - Our ice maker stopped making ice. Called and got them to come out. The ice maker was fried and so was the motherboard. The cost is $509.68 for the parts and labor. It takes 2 weeks for them to come back and install the parts that have already arrived to us. The refrig is 6 years old, and when it was first delivered, it took 4 refrigerators that worked for us to keep the refrig 6 years ago, and now this not nice.

I bought a home where former owner installed a Model DMR577XXX Samsung Dishwasher. From day one, food particles were all over the glasses and dishes. Running it again or on Heavy does not help. I had it serviced for replacement of upper spray arm, but no improvement. Im ditching it and buying a new one after reading all of these reviews from owners with the identical complaint. It is humiliating for a guest to see those specks of food all over the glasses and dishes. I always scrub my dishes down - the food specks are coming from the water in the dishwasher somehow. DO NOT LET YOUR WORST ENEMY buy one of these pieces of junk. OH, and the cycles run FOREVER - Plan on letting it run all afternoon before your dishes are ready so you can use them for dinner!!

I bought a package deal of Samsung appliances when I moved into a new home. Fridge, Microwave, Stove and dishwasher. After 3 months the dishwasher started to leak. We had numerous service calls to fix it. It would be fixed for a short time and then leak again. At one point it quit completely. We had to shut the breaker off because it just kept flashing and beeping. Eventually they deemed it unfixable and was to issue us a check for the cost of the dishwasher in March 2017. We have yet to see a check 6/24/2017 and the dishwasher is completely unusable as it has flooded our kitchen and warped my wood floors prior to that... We were given a number to contact for Samsung claims for the floors and after many call, and told we would have someone call back they have NEVER CONTACTED US.The Samsung fridge started making noises about 6 weeks ago... (How convenient after the year warranty). Anyway I had the repair man come out last week and he informed me that there are 5, yes 5 recalls on the parts. It is Currently in my kitchen completely unusable.These appliances are less than a year and a half old. This is not ok... It is unacceptable to sell crap like this at the price it is and get away with it. I AM NOT MADE OF MONEY. NOR HAVE I EVER BOUGHT A KITCHEN FULL OF APPLIANCES. SO IT WAS EXCITING... AND NOW ITS A NIGHTMARE. If I could give you NO STARS I WOULD!

I bought a Samsung dishwasher less than 2 years ago and what a piece of garbage. My previous dishwasher lasted 30 years and it was a Kenmore. I called a local repair company and they said they do not service Samsung as parts are very expensive and hard to get. I phoned Leons in Collingwood where I got this junk and they gave me a phone number in Owen Sound. The technician came and told us something leaked onto the motor and would cost $600.00 to fix. So we paid $200.00 for service call and this piece of junk will go to the scrap yard. And unfortunately I bought a Samsung refrigerator and hopefully it will last more than 2 years. But I will be purchasing a different product very shortly and it will not be a Samsung brand.

I really like the freezer on the bottom, keeps food perfect and I like adjusting the humidity. I bought my appliances in a package deal so Im assuming the price was good.

My ref has freezing up issues that cause a lot of problems and the need to manually defrost the refrigerator often makes me not want to ever buy a Samsung refrigerator again.

We bought an elec. Samsung stove top and oven combo because home was wired for elec. We had a Whirlpool before and it was great. This $2000.00 Samsung is pure junk. Burners are way too hot and cycle on and off all the time. The surface is also very hard to clean. We like nothing about this thing. Please dont buy. It is the absolutely awful. It looks good but, that the only good thing we have to say about it. Just would like one that works like a stove top should and be somewhat easy to clean with a constant temp. Samsung 30-in Smooth Surface 5-Element 5.8-cu ft Self-Cleaning with Stream Slide-in Convection Electric Range [Stainless Steel] Price was $1,799.00. Impossible to make candy or anything that needs constant temp.

Samsung Refrigerator Model RF217ACWP/XAA Paint Peeling Handles - This refrigerator has been a nightmare. First the ice maker did not work properly. Then the top handles peeled and were replaced. Now the freezer freezes ice cream like a brick on the lowest setting. And again we have to not only replace the handles that were already replaced on the top, but we also have to replace the handles on the bottom. Samsung led us to believe that we had options of replacing the refrigerator or refund but then denied us and said they would fix it. I got a call today and they said it was cosmetic so I would have to pay to replace the handles that were ordered and ready to be installed. I am furious. I contacted the CEOs office by email and will continue to update my progress.

We bought a Samsung RT72SBSM about 2 years ago and it just stopped cooling one day. After checking, the compressor is found busted and they would charge me USD150 for labor and for fixing the gas, which are not under warranty. When I queried Samsung about why their fridge died only after 2 years, instead of apologizing, the Samsung person retorted, we dont know the lifetime of our fridges. They should know. Its their product. They should have some sort of indication that this is a faulty fridge and they are doing what they can to rectify it. Saying they dont know simply takes them away from being accountable to make good products. Samsung is a horrible horrible brand, with absolutely, incredibly lousy customer service. Avoid all Samsung products at all cost, please!

This the worst refrigerator I have ever owned and the customer service is no better. The ice maker keeps freezing up and customer service says thats unusual. Not so... read all these reviews. There needs to be a class action suit against them to either fix or replace. There doesnt seem to be a fix for it either just really poor design. What a piece of JUNK!

Bought A Samsung Refrigerator 4-1/2 years ago. Bacteria, smell, banging noise, temperature went to 64 degrees. I called Samsung. Warranty only covers compressor and seals. Cost would be $500. I urge consumers not to buy Samsung appliances. I have a wash machine that was recalled and my Microwave and oven are also in bad shape and they are also under 5 years old. Currently Buying a GE fridge! NEVER AGAIN SAMSUNG APPLIANCES!! Look at ratings before you purchase!!!

Purchased a Samsung refrigerator back in June. After 2 failed deliveries with damaged doors, Finally had 3rd fridge delivered on Sept 30th without problems. Called the Samsung company on many occasions regarding the problem. The Samsung company offered me a $150.00 gift card for our troubles. Today called to follow up on the gift card NOTHING!!! They will not honor their promise of the gift card for our troubles. Worse customer service I have ever experienced. The ABSOLUTE WORSE!!! Buyer Beware after purchase they forget about you and anything to do with their product.

I really do not need to write a review. Just look all the other reviews about the Samsung refrigerator because that is exactly what I am experiencing. Bought the fridge in 2012. Have had it repaired 3 times for the same problem (icing over of the compressor unit in the back of the refrigerator portion). The product is inferior and their customer service does not care. They serve up platitudes and fake sympathy for your problem and then tell you you will pay, again and again and again, for the same repair over and over. I am stuck with this fridge because I do not have the money for a new one. Recently saw a young couple purchasing a Samsung refrigerator and stopped them before they could get ripped off too. If this review keeps one person from buying the piece of junk I am now stuck with, then it has been successful.

I purchased a refrigerator for my daughters first home. A little pricey, but due to the Samsung name, I made the investment. 2 weeks after it was received, it was no longer cooling or freezing. There was over $300 in groceries that went to waste, and it took us 3 days just to get someone on the phone to schedule a service call. When someone came out to service, they said there is a new cooling system in the refrigerator and no one at their company is trained to fix it. After contacting Samsung again, they stated there is, in fact, no one in the entire geographic area who can fix it. After 2 hours on hold, they agreed to exchange, which they state is a process, and that process will take up to 5 business days. Then, we have to wait on shipment and set up. So, they have nearly $2000 for a refrigerator that has sat idle more than it has worked, and we are out an additional $300 in food. When I asked for a more immediate resolution- like a refund- I was told they could not resolve the issue today due to their process. I requested to speak with someone who COULD resolve my issue today and waited on hold another 1/2 hour. I was told the manager would call me back within 24 hours. I doubt it.... Moving on to the AG and BBB.

My Samsung refrigerator is just 1 year old and the technicians have visited almost every month due to one or the other problem. It started just over a month when I realized that any fruit or vegetable I kept outside the vegetable compartment had ice in it. Even the cooked vegetables if kept in the back of the shelf had ice in it. I kept on complaining this issue to Samsung Customer Service. Every time they will send a technician who will change the part and go. It was more of a pain as I couldnt use the fridge to full capacity. As instructed by technicians there were so many things which I shouldnt put in certain shelves or the size of boxes. I kept away leftovers or anything cooked/half cooked. I dont remember till date if I ever had to be so careful in using the refrigerator. I couldnt use half of the space in refrigerator fearing it will get spoiled.Not only that, my refrigerator stopped working completely 3 times in just a span of 1 year. Again they had to change the parts. I kept on calling them and asking them to change the refrigerator as it was giving me so many problems (not to forget just in 1 year- full warranty period) but they just turned deaf ear to my requests, even when I contacted their supervisor. Ill never ever recommend Samsung refrigerator to anyone after this experience. It looks like every time the warranty expires, Ill have to keep purchasing extended warranty and bear with the refrigerator. This Samsung product has been a big pain in the ass.

The temperature is NEVER the temperature set, it takes a great deal of getting used to when it comes to not burning and not undercooking. This oven is very temperamental. Not sure what brand I would replace it with but no more Samsung!!

Samsung doesnt believe in customer satisfaction, they dont take responsibility of their faulty, defective products. Doesnt even bother to get it fixed even if its a safety hazard. Bought a gas cooking range year ago, gas is leaking from somewhere inside the oven. They have a worst customer service. They want customer to spend money on repairs, seems like, they are making money from there as well.

We bought a Samsung Dishwasher Model DMT800RHS in 2011. Repaired it several times due to rack clips breaking off and getting stuck in the impeller. Samsung did not fix the faulty design on those clips and just sent replacement parts. Guess what, they broke again. In 2014.08.05 the dishwasher would not power up at all. Repair person attended and cost $500.00 for the repair! The machine cost me $859.90. In 2014.10.15 the machine broke again, no power at all. The Tech re-attended but now out of the 90 day warranty. He did get it working for 1 day and claimed he did not know what the issue could be but dont call him back as now out of warranty. Great. Next day, machine broke and has been ever since. Called Samsung. Wont help as machine out of warranty. This is clearly a manufacturer defect with the electronics. My only option is to take Samsung to court! Do not buy Samsung dishwashers!!

Do not consider buying Samsung ranges. We bought an expensive induction range and had 10 repair visits within the first year. Nothing changed and there are still many problems with the unit. Despite many attempts to get the unit fixed, Samsung refuses to repair this unit. Stay away!!!

We purchased our Samsung Refrigerator less than two years ago and have gone through 4 ice makers. The last one was replaced only 1 month ago and we already are having problems. Have spent hours on the phone with Samsung and they are willing to do nothing. I have been in tears over this. I would never recommend Samsung to anyone. They have HORRIBLE Customer Service. We spent thousands of dollars on this refrigerator that will now end up in the trash. Can you believe this? Please pass the word around that this is a company you do not want to do business with.

RF266ABRSXAA French Door Refrigerator - We paid good money for what we thought was a high-end appliance. The refrigerator quit cooling and iced up. We called Samsung and were told since it was out of warranty, to have a local service tech take care of it. $350 and two weeks waiting on parts, it still has the same problem. Now they say its the computer and control panel... $450 to fix and no guarantee that will take care of it. Samsung has climbed to the top of my Do Not Buy list!

It is true Counter-Depth which is very attractive. Easy to see/reach everything due to this design, and the French Doors. Easy use of freezer as it is a Drawer. The handles are large so easy to grasp and clean.

My Samsung refrigerator ice maker is leaking and icing up. I had an appliance repair company look at the problem and was informed that the repair would require the replacement of the ice maker, auger motor kit and clip pack. The parts totaled $497.39, plus $165 labor along with $39.07 tax, total $686.46. The repairman gave me all the part replacement information and recommended that I contact Samsung Customer service since the problem I am having is common for this model, RF28HMEDBSR/AA. The customer service rep looked up the serial number and said that the ref is three years old and that the ice maker is only under warranty for one year. I said, You mean that Samsung believes that the ice maker should only last one year plus and the ref and freezer should last five years. He stated that he could do nothing because that is the Samsung policy. My recommendation is DO NOT PURCHASE A SAMSUNG REFRIGERATOR!

We got a Samsung microwave in 11/30/2013 and by June of 2014 first, the vent fan would come on when no one was home. So we call the repair line and they came out and change out parts. Then one month later, in July 15, 2014 did the same thing and when you turn it on, would get a SE and cut off. When the repair man call me to come out (without looking at it) and clear my schedule, said, I will order parts and then come out, so that means I need to wait again to see if he show up then.

Within four months of purchase, the freezer and ice maker failed. Samsung repair worked on it twice without success. Neither Samsung or Lowes were willing to attempt to solve the problems. I have read of numerous people with the same issues on their Samsung refrigerators. There is a class action suit under way concerning these units. I will never buy another Samsung product after being treated in this manner.

I purchased my refrigerator model RF26VABWP/XAA 5 years ago. Have been having problems with ice maker, freezing up constantly cleaning water and ice from under crisper drawers, and now the control panel is not working. Have heard everyone is having problems with Samsung refrigerators. They are junk. I was told Samsung was a reliable company. Not now. Will not purchase another product from them of any kind.

The Samsung microwave that I own is perfect. If youre looking for one that will be reliable and is great looking this is the one for you. I’ve had others before but this is by far my absolute favorite.

SAMSUNG REFRIGERATOR MODEL# RF23J9011SR/AA - We purchased 3 years ago. Has similar freezer problems as stated in other reviews. The counter depth style of this unit is what we required. The icemaker freezes up. The technician came out and proceeded to use steam to fix the problem. It froze up again within a few days. We are very disappointed with the poor quality of this expensive unit in our kitchen. Fortunately we kept our KitchenAid side by side which continues to surpass the quality of the Samsung product. We get perfect ice cubes dispensed from our KitchenAid. We will be looking forward to our next KitchenAid refrigerator with a properly operating ice dispenser.

I purchased a French door refrigerator on June 13, 2013; delivery was set for the 18th. On that day, they brought a dented one. I wish I had refused. They apologized and promised a replacement on the 23rd. I agreed giving them the benefit. When the 23rd came, I received a call saying they still had the dented fridge for me and theyd give me $150 if I took it. I called Home Depot and told them to cancel the order. Within 15 min., I got a call from a Samsung rep who assured me she would take care of the problem and gave me another delivery date but when that date came, the Samsung rep had not communicated her conversation with Home Depot or the delivery company. My order was canceled and for almost 4 weeks, I was without a fridge. I went to a different store with a different delivery company and, most importantly, its not Samsung ever again.

I must let you all know that I contacted Samsung Corp. via email and complaint to them about the issue with my less than 2 years old Microwave and luckily, I got a response and apology within two days. They sent a company to pick up the microwave to get the control panel replaced at no cost to me. I am now waiting on my microwave to come back. Its only been a couple of days. They said it would take at least 7 days for them to get the part and bring it back. I am very happy with the way Samsung responded. They even called me back to make sure they picked up the microwave, not to mention all the follow-up emails. I really hope they fix it and it lasts. I suggest you all do the same! Good luck!

Purchased a brand new Samsung counter depth fridge. Ice maker continued to freeze up and eventually was unable to make ice. After two repair visits ($180) from the local company I purchased it from (someone I had dealt with for years and was an authorized dealer) I decided to call Samsung. After a few hours of problem determination (including defrosting the unit again and chipping away the ice) the issue was considered corrected. Of course a month later same issue - contacted service again and they scheduled a service call. The service tech was there 30 seconds and knew exactly what the problem was. There is a significant gap between the inside wall and ice maker allowing air into the unit. Very obviously a manufacturer defect and one they had seen many times before.I contacted Samsung service again - explaining the issue and requesting to be reimbursed for my third service call (Im now up to $270 on a 2 1/2 year old unit that I paid $3500 for) and was not very politely told the unit was out of service, it was not a known defect, and they would not reimburse my service call. Sad but true, worst part is they would not own up to the defect, although the tech told me they are required to report their repair fixes which they have done many on these units. They even carry a special tube of caulking with them just for these units. Good luck buying one - last Samsung product I will ever purchase!

We purchased our Samsung Stainless Steel Over the Range Microwave from Best Buy in March 2010. 17 months later, the microwave has stopped heating completely and is not under warranty. So frustrating. We had to get our 15-year old small countertop microwave out of the garage to use until we decide what other expensive brand we want to waste our money on. To invest in nice appliances is a joke and there should be a class action lawsuit.

We bought a Samsung over the range microwave and paid nearly $500 for it. It worked well for a couple of years and then all of the sudden started turning on by itself. Not just the light or the turntable, but it was actually heating as well! Thankfully we were home when it started happening so we were able to prevent what Im sure would have been a major fire. Checked Samsung support site and apparently this is a known and rather common problem with their microwaves, with the only apparent fix being unplug the unit immediately and pay for someone (from your own pocket) to come and fix it. Unfortunately companies as large as Samsung have no interest in dealing with issues like this until someone dies, so recommend NOT buying a Samsung microwave unless you have fire insurance and are hardly ever home.

Great heat that spreads evenly on the glass top. Strange to have heat cycle on and off but it does not affected cooking at all. Overall it is the best stove/oven combo we have ever owned. I would highly recommend Samsung products.

Have owned the side by side for 2 yrs and the interior is broken in very many locations. The interior drawers are plastic snap-togethers with plastic caster wheels that break off. The plastic covers on certain sections of the interior are cracked. Would not recommend this unit to my worst enemy. Even though this unit lists for $2400 it is cheap cheap cheap.

Samsung refrigerators have a problem with ice buildup behind the evaporator cover. They have a replacement part to fix this design defect but they expect their customers to pay to make this repair. Very poor customer service when you ask your customers to pay to correct your design flaw. Dont buy a Samsung refrigerator!

We were thrilled to finally shop for our appliances for our brand new home! Bought Samsung and though it LOOKS nice, what a crappy piece of a machine it is!!! First off, this started months ago and the appliance is only 14 months old!!! The numbers for the dial started coming off as I cleaned it. Then, a month ago, the time showing on the clock stopped showing, instead, an SE started flashing. I looked at troubleshooting in manual and it said to press clear, I did and it worked for a few days!!! After few days, SE showed up again, and could not fix. Stove too worked, oven didnt. Yay. Repair man just left, ARE YOU KIDDING ME??!! $289 later... **, shouldve bought one of those unattractive, coil stoves, those last for decades!!! DISAPPOINTED EXPERIENCE WITH OUR FIRST SAMSUNG APPLIANCE. Do I hear class action suit?

My wife picked out a 2 drawer Samsung fridge for $1800 at Home Depot. After 3 weeks I realized one morning our kitchen flooded and into dining room. When I realized the water was coming out from the bottom of the fridge I shut water off. Called Samsung. They were so not customer service at all. Didnt care that one my kitchen and dining room was flooded. I dented our new fridge pulling it out to shut off water. Samsung finally sent out a service person after a week and he replaced pump that was bad. Said he would come back to fix dent and never did. These fridges are crap. Dont waste money.

Okay, bought this fridge/freezer six years ago. Worst thing ever bought. When it was two years and two months old, the fan sounded like it was taking off, and you could see that there was ice forming around that area of the fridge. Thankfully, I have a husband that is skilled enough to take the thing to pieces. Then involved defrosting the iced-up fan with a hairdryer (took ages) until the ice melted. Then trying to dry the now wet polystyrene lining and putting it back together. He wasnt happy. I think that lasted one year, and the process has to be repeated every time we hear the fan trying to belt its way out the back of the fridge. We are now down to every three months, and well and truly over it.What a dog of a unit. I still love the layout and the ease of the fridge, but what use is something that needs major attention every three months. Fingers crossed nothing has happened to the freezer side of the unit as yet. At present, as I sit here typing, all my food is in chilly bins, a heater is busy at the fridge door, warming the ice so that it will melt. The worst thing is knowing that that this will happen again, and again, until we dump the thing and say goodbye to a $2,200.00 purchase that should have had years of life in it. My husband reckons the people in charge of the design should be dealt to very roughly.

I bought a refrigerator, range, dishwasher, and microwave; and both the dishwasher and microwave have broken down one month after the warranty expired. To make matters worse, the computer/touch pads make it nearly impossible for anyone other than a Samsung repair specialist to do anything. Even worse, when I contacted Samsung for online help on an error code I was getting on my microwave (SE), I was told to unplug the appliance and plug it back in. Well, in the words of Homer Simpson, duh. Thanks so much Samsung for nothing.

I purchased Samsung 4 door flex refrigerator July 2018. The ice maker started freezing over and not working and has been doing this every couple of month. I have been thawing it out and reseting it. It’s now December 2019 and no longer reset. I called Samsung and they directed me to a repair company who doesn’t return calls. I’m so unhappy with Samsung as I have looked them up on Youtube and blogs where there are so many complaints about the ice maker not just my model but numerous models. There is also a class action suit. I have always purchased their electronics and I have their washer/dryer which I have not had any problems. Do not buy their refrigerator until they fix this problem.

I have a Samsung refrigerator model RFG298HD that is less than 2 years old. There is an error code flashing on the display and none of the functions work - cant set the temperature in the frig or freezer, water and ice dont work, etc. Samsung service does not know what the error codes means - it is not in their database and they can not schedule a technician for 9 days. If this is how their service works I will not be buying anymore of their products.

Samsung Model DW80F600UTB Dishwasher - I usually do not write comments about products but if this helps anyone who is buying a dishwasher then here goes. We bought a Samsung dishwasher to replace Bosch that quit working. We were sold on the features & the fact that our longtime salesperson friend recommended it. Really bad choice, From the beginning the dishwasher barely cleaned the dishes. The silverware never ever got completely clean. It leaves a very bad odor when the dishes are done that the old one never did. Loading this thing is a total nightmare. The top shelf is not too bad, but trying to get things in the bottom shelf is almost impossible. The front keypad to start the dishwasher has been difficult to use from the very beginning. You almost have to push with 2 hands to get the start button to engage. Now we can not go out a buy a new dishwasher so we are stuck with this thing until it totally stops working. My advice to anyone reading this because they are thinking about a Samsung dishwasher, please look at another brand. Thank You.

I have been sitting here on hold for about 40 minutes waiting to speak to a manager to find where my refrigerator is. Samsung has delivered two - and both were damaged. They tried to delivered a third which was supposed to be here two days ago. At this point, no one at Samsung knows where that delivery is; when it will be here; or even acts like they know whats going on. This has been going on for three weeks and I still do not have a fridge. This customer service is the worst - second only to Vivint Security. I am going to get my money back and I will never buy another Samsung product again for the rest of my life.

We purchased the Samsung Fridge model # RF28HMEDBSR/AA less than six months ago. We’ve had this fridge previously at our last home and I was skeptical to buy again because the fridge started having rust spots on the freezer door (true stainless steel shouldn’t rust). So the company falsely advertised their fridge to be true stainless, which as a consumer, once a business makes false claims, you’d typically not want to purchase the item again. However, my husband really wanted this fridge so I gave in. Fast forward to roughly six months after we got the new fridge, the door with the water/ice dispenser was left open, not fully but cracked like it wasn’t completely closed while we were at work. Complete accident but when I got home that night, the ice door flap on the fridge door was continuously opening and closing and the front display was almost completely dim. Following what you would think is right, I contacted their technical support department and got in queue for a callback (est wait was 1hr 15 min). Received call back and by this time, my husband was home and able to go through all the troubleshooting ideas the tech threw at him. Still not fixed, so they put in a request to have a tech from Dish Home Services come to fix it. This was on a Monday, the tech couldn’t get out here until Friday. So we’ve had a half working fridge, only to be told on Friday that the Samsung tech ordered the wrong part and they’d have to put in a new order and send someone out again. I was annoyed at this point as it was a holiday weekend, and was being told it’d be over a week before they’d be able to come back out. (Uh no.) Anyone whos had issues with a new fridge knows that you can’t just sit around and wait. Your food doesn’t stay cold and using coolers only does so much. I’d been in touch with a supervisor at Samsung (Antony ID **), who told me they wouldn’t replace my fridge because they had to exhaust all options to fix it (meaning we’d have to keep taking time off work to be home for these techs, even though they say they don’t expect you too, when you have a broken fridge, you have to too). Dish Home Services don’t apparently do late afternoon/early evening calls and were not seeming to think working us in was essential. My husband had been working with a Katie at Dish who said she’d call him back that same Friday they were out to confirm our appointment. She never did and we had to call back on Monday to figure out what was going on. I kept getting the response that “were waiting on the part”, but in this day and age of tracking numbers, expedited shipping, etc. they could have known when they would have the part and confirm a date to come back. I finally got a supervisor with Dish (she said her name was Demetrius) and she said she could see the tech would have the part by tomorrow (Tuesday), and she’d email the local dispatcher to get us on the books. When I asked for the local phone number to call them myself, she said she couldn’t give it out. So long story short, if you don’t want a headache of dealing with a crap customer service department, or the possibility of a brand new appliance breaking, I’d stay clear of this company because they clearly don’t care to stand behind their products but hide behind poor policies and use horrible contract service companies to repair their own products. Save yourself the headache and buy another brand.

I have purchased Samsung Refrigerator in October 2013. Very soon there is problem of fridge. Just stop getting cold & filled the gas by Samsung. Again there is problem of stop the cooling. Called Samsung technician told there is problem of PCB & we dont have PCB right now. It will come one week later. After one week they told the same thing. We dont have & dont know when it will come. After 15 days company service center told me that its PCB, compressor, relay is damage approx cost of 15000/- & demanding advance money then only they will do what Samsung told after 15 days. It’s very difficult to without refrigerator 2-3 days. Samsung company is not for refrigerator. My advice to all please do not buy Samsung Refrigerator.

FTQ307NWGX/XAC Kitchen Range - The range power board blew up with such force that the fuse totally disintegrated and it scored the top of the range. (see pictures) Their tech said that the range was unrepairable given that metal fragments went throughout the range and that it should not be plugged back in. After 4 weeks of delays and games here is a quote from them: Please be advised that the OOP (Office Of President), our exchange team is now outsourcing a replacement of an equivalent model. Sorry for any inconvenience in regards to the issue, but we are trying to expedite the solution. Feel free to email me if you have any questions.Since this email, they have backtracked and withdrawn their offer and decided instead to offer me a $475 refund as a courtesy. I keep trying to remind them that their range BLEW UP and their tech said with us unsafe and should not be plugged in. Before I knew what Had happened and while I was still using the right side of the stove, the stove burned a pot while it read H on the range. The element was off and look at the pictures for what it did. Little wonder that my wife is afraid of the range. I am angry that being elevated to the office of the president has done nothing but add in additional delays and inaction. I am 4 weeks and counting. I have lodged a BBB complaint and I will pursue this elsewhere. How can a company tell you it will replace your range and then go back on its own word?

We have the same problems as so many others! Water/ice under crisper drawers. Warranty has expired - OF COURSE. Unfortunately, we bought all new household appliances in 2012. EVERY SINGLE APPLIANCE has had problems, the fridge is only the latest. The washer....spitting water out from the dispenser tray and the drum seal leaking as well. Stove, fan, element, dishwasher quit working completely and had to be replaced and now the refrigerator. The only one covered by warranty was the dishwasher. I swear, they have timers in these things setting them to fail.

I have owned this Samsung dishwasher for a year. Does a beautiful cleaning all the dishes. Economical to run. Has run flawlessly since day one. Very quiet running unit also. My wife and I are very happy with the machine.

I bought a Samsung SMH9187 microwave in November 2010 and on 9/2/12, it spontaneously beeped and showed the dreaded SE code that so many have written about. I tried to cycle it per the instructions by unplugging the unit with no result. The keypad was dead. I called Samsung service who were less than helpful. They could not find an authorized repairman anywhere nearby and I live in a major metropolitan area. After spending about 4 hours trying to find a local repair person who works on Samsung with no luck, I called Samsung again and pressed very hard for a repairmans name in my area. They finally found only one. He, fortunately, was quite helpful over the phone, but so far away that he would not do the repair. He told me that the part number is DE94-02001C and is available for about $52 at Sears Parts Direct and mentioned that anyone handy with computers could make the repair. I was about to go that route when I found these posts and tried the quick fix of holding the Stop/Clear and Start buttons together - and so far, so good. Meanwhile, I would advise anyone considering a purchase of this unit to be sure there is a Samsung repairman nearby before purchasing. The microwave is clearly not reliable based on the number of keypad failures mentioned here within the first 15-36 months. Planned obsolescence and poor service to boot.

Beautiful stylish look, silent operation, and gets dishes clean, powerful enough for even the toughest of stuck on food, and no spots on glassware, yes it’s pricey but it looks good and does what it’s supposed to. And the best part is it’s backed by Samsung customer service, and customer service is the key factor for me.

This review doesn’t even deserve a star. I wish you could give 0 stars. I will never buy anything Samsung again due to my experience with this fridge. Barely 3 years old and paying over $3k for the model... The refrigerator portion froze up and no longer worked. They sent theirs Samsung repair person to fix it. Said he took care of it and a one week later... It froze up and no longer worked. It is a giant piece of garbage. Now after calling them to get help they said they don’t have a repair person to help us. We now have to pay almost $600 to repair this fridge that is less than 3 years old and the parts are coming from China and are on back order. TERRIBLE EXPERIENCE.

Caution to all purchaser: Never buy a Samsung product. It will only give problems/ headache. Their support team only knows one thing as they have sent this for two times. And I am waiting for the 3rd time. My refrigerator was repaired two times in just one month. This product was purchased in June 2009. Now again, it is not working and I am waiting for the 3rd time. It has caused me inconvenience.

Does anyone else have problems with the front door leaking out of the vapor collector inside the door? It is vented out the bottom and our Samsung dishwasher leaves a small puddle every time we wash. Samsung said it is because our house isnt warm enough. I especially like that one!! not.. We have placed a rubber backed throw and the tray from our George Foreman fryer to catch the water. Samsung says this cant be happening.

The Samsung French Door Refrigerator has been a great refrigerator with the exception of the icemaker. The icemaker freezes over so it wont make ice. You have to thaw it out with a hairdryer for it to work again. Then in a few days it does it again. When it freezes up and you try to dispense ice, water leaks out of the dispenser. We cant find a repair person who will work on it. Contacting the Samsung, we are basically told that it is a known probably; but they cant do anything about it. Trying to find a solution with our neighbors. They are also having the same trouble with their Samsung refrigerators. With so many complaints about this problem both in my town and online, Samsung should be held accountable for this defective product!

We upgraded to a stainless steel Samsung gas range two years ago. I loved it at first... it was pretty and new, however at the one year anniversary I noticed that the bottom pan of the oven was cracking and peeling. I contacted Samsung, but alas, we were one week out of warranty but they would be happy to send us a new part for 79.00 plus installation. I said “No thank you,” because I might have to order a number of these because they only last one year. Upon cleaning my stove about two months ago, I noticed that the knobs are all cracked and one is broken... the plastic shaft (that is painted to look like metal) all defective. Probably due to the fact that they are in metal knobs… attached to metal shaft and the exhaust from the oven is directly below the knobs.So! I called Samsung and received the usual mantra that the range is out of warranty, but they would be happy to send me some more to the tune of $55.00 per knob plus shipping. I was on the phone for at least 45 minutes, but receiving no satisfaction. THEN! I got call from customer service a week later, that they would indeed give me a one time warranty on the knobs and to expect them to come shortly. I was really happy and looking forward to the knobs arriving. Well... we are one month out from receiving the call that they would replace the knobs, so I called Samsung to follow up. After sitting on the phone for another 45 minutes, I was told that Customer Service had sent the order to the parts department and the parts department denied the claim. Of course, no one called or emailed me.So, they told me I could order new ones. No thank you! Two weeks ago I was going to bake an item, and my oven would not heat up. We purchased the extended warranty from (H.H. Gregg… who is currently out of business!) so I called the warranty company who sent out a service man who replaced the oven igniter. The service man told me that most ovens are made this way... the bottom plate chips and cracks... the knobs break and crack... and to be on the watch for the convection fan because that will be the next thing. This range is just a piece of junk... NEVER, NEVER, NEVER purchase a Samsung appliance. We thought we were purchasing a quality appliance... guess the joke is on us!!

There are numerous reviews of this unit stating that the stove burner knobs are poorly designed and can easily be turned on by casually bumping into them. I can attest that this is true. This is why we remove the knobs from the stove when not in use. However, it appears that my unit (NE58F9710WS), with knobs removed, turned on spontaneously and caused a small fire with paper items that were on the stove. There was nobody home at the time, and the damage caused by the fire was minimal. My range hood must be replaced, and smoke damage occurred throughout my home. It could have been much, much worse. So far, Samsung has been cooperative and has agreed to repair the unit and cover the costs of the damage to my home. I hope Samsung takes these claims seriously and provides an updated design that is less likely to cause fires.

This French double door bottom freezer is 4 years old. Temp kept rising, food was going bad. I called Samsung they diagnosed it as needing a new fan. Repair man came, said its the motor fan and needs sensors. At a cost of 598.00. 4 years old! What the heck. I choose not to repair, and bought a new Whirlpool fridge for 800.00. I will never recommend a Samsung appliance, never. P.S. class action law suit on Samsung ice makers. Look it up. DO NOT BUY A SAMSUNG ANYTHING!

I purchased a Samsung french door refrigerator model #RF23HCEDBSR/AA at Home Depot on July 4, 2016 to replace my still working 23 year old Kenmore refrigerator/freezer. I also purchased a 2 year extended warranty on it. Two weeks ago I noticed anything liquid being refrigerated was freezing solid. Internet research says most likely the main control board has failed and will need to be replaced. The part runs about $130. I contacted Home Depot and they gave me the purchase order number but claim that I didnt purchase an extended warranty. Unfortunately, I cant locate my receipt. I did register the fridge with Samsung. I contacted Samsung and they advised me the fridge was out of warranty. To have it serviced would cost $160 just to come to my home and diagnose it. Parts and labor would be extra. So Im looking at a minimal of $300 to fix something that shouldnt have crapped out after fifteen months. After reading that thousands of other US consumers are dealing with similar issues with their Samsung appliance purchases, Im convinced this will be my last Samsung purchase until they make good on customer complaints and take action concerning quality control.

We purchased the Samsung french door refrigerator Model RF267ABRS in May of 2009. We bought an extended warranty from Lowes at the time of purchase which was a good thing!! Within 6 months we started having problems with ice forming underneath the deli drawer and out of the holes in the inside, back of refrigerator. We called the warranty company and they sent out a technician within 2 days. He informed us that this is a common problem with Samsung refrigerators as the drainage tube in the rear of the refrigerator is too small and ices up. He advised us to defrost the refrigerator and he would return IN 4 DAYS, once it was totally defrosted and run a line through the tube to check for blockages. He advised me to call Samsung regarding this problem. I did call and the service rep told me they had NEVER had this problem with their refrigerators before and refused to do anything about it. I told her it was all over the reviews and she told me they dont read them. (HA-HA)!!! I requested to speak with a Supervisor and was told the same thing. Since that time, I have called them a total of 6 times with no resolution other than being told to DEFROST when this happens!!! I thought I was buying a FROST-FREE REFRIGERATOR but Samsung seems to think otherwise, taking no responsibility for their product. Six months later, the same thing happened. This time before the warranty company would not send anyone out until the refrigerator was DEFROSTED FOR 4 DAYS. He came out and again ran a line through the tube and left. Since then, this piece of junk freezes up every 4 months and has to be totally defrosted for 4 days to de-ice it. I will never buy anything from Samsung again as they do not stand behind their products. To have paid the amount of $$$ on this and have them completely ignore the problem is poor business practice and tells a lot about the company and how it is run. NEVER AGAIN!

Returned home after 3 hour absence to find my 3 year old Samsung microwave baking a non existent potato. The menu was flashing baking potato. I have no idea how long it was on and turning it off & on twice did not help. I ended up shutting down the fuse on the circuit board. Repairs totaled $175. Totally unacceptable. I am elderly and live alone so no question of excessive use. I wish I had seen this review forum first and I would not have repaired it at all. Very unhappy...

We brought a Samsung 4 doors black stainless steel refrigerator in the Fall of 2016. Three months ago refrigerator and freezer stopped working. First was the compressor. They changed it. The refrigerator did not work! They founded leak in the sealed system. It was fixed. Now two months later the freezer not working again. Never again SAMSUNG!!!

On November 6, 2011 I purchased a Samsung RFG 238AARS refrigerator and an extended warranty. July 2013 it needed a defrost heater and temperature sensor (Evaporation Assembly) due to freezing below the drawer in the freezer. In December 2014 there was a clogged drain and a fan problem causing more freezing in the freezer and refrigerator. In March 20-17 there again was ice build up and the repairman said it was a common problem with Samsung due to duck bills being clogged. Currently the food freezes in the refrigerator and the freezer has problems with the ice maker. Yet, Samsung will not agree to a replacement. The freezer cost 2500.00 and makes noises and freezes below the drawers in the refrigerator and freezer. ITS A LEMON! I owned an Amana for 20 years without one repair to it. Prior to that, I owned a Kenmore without a single repair. I have been on the phone with Samsung many times, and on hold for as long as 45 minutes to no avail. I would NEVER buy a Samsung product again!

Samsung Flex duo range NE59J7750WS - I wish I would have found this site BEFORE I purchased this range. In theory, this was everything I wanted, replacing an 18-year old Maytag. Plugged this range in and the flex duo range doesnt work! Keeps showing error code C-20. Samsung said because we installed it that it wasnt covered under warranty. Nowhere in the literature does it say that. I called Sears and Samsung multiple times in two days. If I plugged it in and the rest of the machine works, its not me plugging it in wrong! Samsungs customer service, or lack thereof makes me wish I could return this and put my old rusty one back. Dont buy from Samsung! Especially if you plug it in yourself! How ridiculous! I feel like Ive wasted $800, and will need to purchase a simpler model in the future. I used to love Samsung, but this fiasco ensures I will no longer buy their products.

After 8 months, Samsung french door fridge model # RF197ACRS started making a loud noise. It defrosted the freezer twice on its own - the fridge part was warm. For some reason froze up again and started working. Now there is a continuous build up of water leaking on the bottom of fridge below the crisper drawers. From the reviews Ive read, this is a regular problem with these fridges. Thats what I get for buying made in China crap from an un-reputable company. We lose our manufacturing jobs and keep them employed by having to constantly buy products that are built for obsolescence. We keep spending and getting poorer so they stay employed and richer. We should have paid more attention to the political puppets who brought in free trade for the worlds controlling monopolistic few.

Went with Samsung given what we thought was a strong brand name, and the fact that the microwave had a sleek contemporary look. After just over a year the vent fan or light will spontaneously kick on. At the same time, the touchpad controls will not respond. We have to wash and basically polish the control panel - which runs along the bottom of the door, in order to regain control of the unit. And just for the record, the door can be spotlessly clean and it will still happen. And as the last couple of months have shown, the incidents are increasing in frequency. Also, if there is any time remaining after use (and no one clears the settings), the microwave will sporadically start to run. Imagine being in bed and having your microwave turn on - or the fan burst on. After reading other reviews I do not feel encouraged to call Samsung and unfortunately I will seek replacement with another manufacturer.

Like the stove, but difficult to clean the oven, the self clean is not effective at all. My berry pie leaked, I have cleaned the stove twice and when used still smells like burnt sugar and the bottom is stained. Very disappointed.

Samsung refrigerator faulty ice maker. This is the 4th time weve had a repairman out on fridge. The ice maker continuously freezes. He has replaced the machine with a repair kit the second time he came out. Now he is back again for the same reason.

Called Samsung technician to repair leaking refrigerator. Every time it went into defrost mode it would leak water, a little when I first purchased it, then much worse. Refrigerator is nearly two yrs old, so is out of warranty. I am a retired Engineer, so did some reading and found the problem to be a smaller than required heat sink (Samsung calls it a drain clip). This heat sink is suppose to keep the defrost drain from frosting up. Took technician 30 minutes to replace this part with the correct size. Per tech, he gets a lot of this work. Here is my problem, should a company like Samsung be charging the consumer for their design flaw? The cost was $173, part cost was $10 dollars.Called Samsung ECR (Executive Customer Rep), explained that this was not a repair or a fix, but a correction to a design flaw. I thought Samsung would want to stand behind their product, but all she would say was that it was out of warranty. The model # RF263BEAESP/AA. There must be thousands of these out there with this known design flaw. I hope this review helps someone if they are looking for a new refrigerator. Needless to say, I wont be buying any Samsung products in near future.

We purchased our very expensive Samsung fridge, French doors, freezer on the bottom. March of 2017. After 6 months we had issues with the drawers and shelves cracking and breaking. Not only are the parts cheaply made but almost a $1000 in warranty calls with Lowes has been spent on trying to fix the ice maker. It is a vicious cycle. The entire thing freezes over, we have to defrost it then wait for the entire unit to reset. When we DO have ice, the ice doesnt Staub cold, water leaks all over the inside and outside of the fridge and into the floor. We are so sick of this issue. We have only had the unit for 2 years and were STUCK with it!

I purchased a Sumsung dishwasher new and approx. 18 months later, it stopped working. The replacement parts and repair totaled only $115.00 less than I paid for the product new. The repairman said Samsung was NOT dependable, but they often stood behind their products and would pay for parts and/or repair especially since this machine was relatively new. I also heard that if I paid to have this repaired, that Id probably have to call repair in next few years again. Samsung refused to help pay for even the parts, so Im chucking it and buying a Bosch. I dont need bells and whistles, I just need a dishwasher that works.

I not only dont recommend this product, but I also would suggest that you avoid Samsung products altogether. We purchased a dryer with matching washer and have had multiple problems with them. After six technician visits we still dont have a fully working washer or dryer and to make things worse they have told us we need to pay if we want another technician visit. I sent the following email to Samsungs supposed executive customer relations department as well as directly to the Samsung US CEO, it was completely ignored by them.Up until just recently I have been a huge fan of Samsung products. I have owned or currently own monitors, mobile phones, washers, dryers, and TVs. I have been a loyal customer but my most recent purchase has me awestruck. About four months ago we purchased a SmartCare VRT laundry set. The day after it was installed we woke to find our home with a strong smell of gas. I determined it was coming from the laundry room and suspected the laundry appliance installation was at fault. We called Samsung for service and a technician was sent out. The technician investigated the gas leak and informed me that the gas lines to our new home were leaking and not one of the Samsung appliances. I called the gas company and when they arrived they found that there was a gas leak, but it wasn’t in the house lines. It was coming from the dryer. We called Samsung a second time. When the technician performed the second appointment he acknowledged that the dryer was leaking and scheduled another appointment to replace the faulty part. Three visits from the Samsung technician and finally we get a working dryer after two weeks. A few months later my wife started complaining about the washer stopping and throwing an error in the middle of hot water loads. After it happened a few times I told her to call Samsung for repair. The technician came out and spent about thirty minutes with the washer. He eventually called me in and told me that it has hot water and that there wasn’t much he could do. I informed the technician that when my wife pointed out the issue I recalled an error message “4C” being displayed when the wash would stop functioning and constantly beep with the error message. After basically living with a washer that won’t use hot water cycles for a couple of weeks my wife noticed that the dryer wasn’t drying clothes normally. We called Samsung again and informed them that our washer was still malfunctioning and now the dryer was not working well either. This time before the appointment I spent a couple of hours recording video on my phone of the 4C error and erratic behavior of the washer. The next day the technician arrived and spent about fifteen minutes with the dryer. The technician informed me that we shouldn’t use specific features (smart features like auto dry) on our dryer and that we should use timed dry. I was told that although the dryer had some warmth that there is heat so the dryer is working fine but at no time did the technician check the temperature with, how does he know if it’s getting up to proper temperature? Yeah, the dryer gets warm but not hot, in fact not even close to hot. When I mentioned the washer and show the technician the video of the malfunction, I was told it wasn’t on the work order and even though we called for service for it and had video of the malfunction that it could not be looked at because it wasn’t on the service order. Tonight, I followed the technician’s instructions and used the time dry to dry a handful of clothes. After one hour the clothes on high heat with eco dry turned off the clothes were still quite wet. The dryer clearly doesn’t work as it did a month ago. The technician also recommended cleaning our ducts but seriously it’s a six-month-old home and my wife does maybe three loads a week for two people, so the equipment is hardly being overworked much less should I have a duct problem. I also noticed that my wife is very good about cleaning the dryer lint catcher. She does it every load from what I see. I hate to ramble on but as you can see this has been nothing less than an adventure and a complete waste of my time not to mention the time off from work involved in six technician visits that didn’t result in our appliances being fixed. I recently posted all this information to the Samsung Facebook page and it was completely ignored for a week which is simply insulting at this point.

Samsung SMH9187ST microwave - I have had my microwave for about 2 years and I also got the SE error. I took it out and took it to a repair place. They replaced the keypad. I brought it home, put it back up and it worked for about one month or two. I pulled it out and took it back to the repair place, and they said it worked fine. They ran it all week and still no problem. I went, picked it up again and placed it back in. The microwave ran for about 2 weeks and now its totally dead. Nothing.

I purchased a counter depth fridge and within the first 6 months I had to call in two repairs and was told if there is a third call out within 12 months of purchase they will consider it a defective fridge. Well guess what 12 month and 1 week after the purchase they didn’t honor that but did a courtesy repair... so kind... lol but didn’t honor defective part. Now 15 months in and now another noise coming from this horrible purchase. Samsung should stick to TVs.

I also have a problem with my freezer/fridge, a repair man had been out twice. All he does is defrost it with a blow dryer, the drain does not work properly so the bottom of the freeze becomes a skating rink and you can open the bottom drawer. When this happens, the fridge also quits working so I have to take all my food out and put it in a ice chest, put all my frozen food in another freezer and defrost it for 1 to 2 days. I do not feel I should have to deal with this. About every two weeks it freezes up, so I do not even use the freezer part anymore, my unit is two years old, very very very unsatisfied. Samsung or Conns appliance need to give me a new one of equal value but definitely not a Samsung brand.

2 year old refrigerator started making noise last October. We unplugged it for a couple days and read that the fan motor freezes up. So we thawed the fridge & sound went away and temp seemed fine. Then the last couple months food began expiring before expiration dates. Milk was curdled, dog treats moldy - were the obvious signs. Reading this website I knew that it was frozen motor. So I followed you tube instructions of how to remove back panel and got my hair dryer out and melted the 3 x 4 of ice block that totally encased my fan motor, coils and wiring. My question is, how is Samsung going to remedy this from happening again? How can this be acceptable? We should all be getting free service replacement parts from Samsung! I will never buy a Samsung anything and advise everyone to do the same! !

Samsung technical support hung up on my mother. She havent had her refrigerator more than 2 years... Paid $226.00 for a tech to fix it, now its no longer working. Thats not fair.

In good faith we purchased a Samsung refrigerator in June 2013 from Home Depot. We purchased the extended warranty - we have had use this warranty for repairs over 10 times in under 5 years. On May 5 2018 the entire cooling system failed. I lost a ton of food and had to eat out every day. The repair guy fixed / replaced the cooling system on May 14 2018. Just for the cooling system to fail again on June 1 2018 less than 2 weeks after the fix / repair - this has left me with no freezer and no refrigerator - this unit is now deemed irreparable (it is a sitting duck not working) and I am now left with no way to keep anything cold or frozen while your process takes its sweet time. I have lost over $1000 worth of food and this is not even taking into account the food I need to buy each day for my family just to live, as I cannot keep anything cool or frozen!I was told I need to wait 10-12 days before an RMA is issued from June 5th 2018 - how long after that will it take to get an actual unit! This means I am now 2 months without any way to keep fresh food. I am beyond frustrated. I called today your company on 6/12/2018 just to be told I will receive a refurbished one. Well isnt my new one that was repaired on May 14 2018 considered refurbished? I do not want a refurbished unit. This is so unacceptable as we are suffering not the paper pushers and the approvers. Why does this process take so long? We are out $100 and $100 of dollars in food that we dont have the money to spend so that just means we are going into debt for this hassle. I feel I am being held hostage by your company and slowness to respond. This has been a horrible year with family deaths and now I have to deal with this situation. I have a medical dog who can only eat fresh food due to kidney failure as kibble is too drying for her. So the stress of keeping her alive without cooling is horrid.

Samsung has got to be the WORST appliance manufacturer. We purchased all Samsung appliances, after our kitchen remodel. To date, we have had to replace the microwave, and now have to buy a new refrigerator. Both broke months after warranty.

Purchased this refrigerator on 09/04/2017. First issue was with the computer connecting to Samsung app. After multiple tries and updating this problem was resolved. Other problem is with the ice maker. Currently still purchasing bagged ice due to lack of function. Called Home Depot in Knoxville because we purchased warranty through them. They told us it was still under factory warranty so they couldnt help us. Wondering why they sell warranty if they do not honor it at this point. They gave us the phone number to Samsung so we attempted to go that route. First of all customer service rep was very hard to understand. Her ability to speak English was very much lacking. After almost an hour we had no resolution to the problem. She insisted it just needed reset and would not schedule a repair technician to come out. Needless to say after resetting the problem still exists and we are still buying bagged ice!

In general our machine is absolutely perfect. There are a few little idiosyncrasies, like the center cap on top of the lower drum axle, that's made out of plastic. It looks like chrome, but it's plastic. And it breaks at least once a year, and you have to buy one off of eBay or Amazon. The only other complaint is the whole mess around Samsung switching out the labels on the dial because of the betting balance issue. Kind of a pain in the ** really but it was a one-time deal. All in all love this machine.

Samsung Refrigerator Model RF268ABPN delivered from Best Buy on 14 May 2010. Display malfunctioned on 22 Feb 2012. Display for ice maker on/off, dispenser display lights are erroneous and show locked for water, nothing for crushed ice, and the Fahrenheit symbol constantly displays. Ice maker control displays are constantly showing off. On 29 Feb 2012, the freezer ice maker is noted as not working.1 Mar 2012, Samsung support contacted. The support tech doesnt comprehend the spoken word as spoken. Multiple attempts were made before tech could comprehend the word malfunctioning and erroneous display. I was advised to make sure the water valve in the wall was on, despite not having one. I was advised to reset the ice maker, which was done, and then was told to make sure the control shows ice maker not locked, which cant be done with piece of crap Chinese display that is malfunctioning. I was advised that the water filter might be clogged, despite good flow from the dispenser. The tech was obviously reading off a check list, and has no clue.I was informed that the warranty is only 1 year, but they would contact a repair tech if I would have to pay for myself. One year? Seriously? We handed out $1,800.00 for a fridge with a one year warranty, that is essentially useless after less than two years.If the repair bill is over $300, its going in the dump. I am done with Samsung and their Chinese made trash period. I get better service, support and warranty out of a pair of $100 boots.

I bought a Samsung microwave that sits on the counter top in 2017 from Walmart. The first few times I used it I never had trouble. Then about a month into having it I was heating up something for about 5 minutes and it cut off completely and wouldnt come back on for a few minutes. Then when it comes back on it resets the clock. Now 3 years later its only gotten worse. You cant cook anything in it for longer than 3 minutes or it cuts completely off and then resets the clock. We have unplugged it to reset but it still wont cook anything over 3 minutes. Ill be buying a different brand next time for sure.