Viking delivered an damaged range, door, control panel and vent. Took from June 19 until now July 25 and still refused to take back damage product. Was told Not their policy. They dont take back damaged, they send repair parts. Delivered a double door refrigerator which was also damaged. Basically they sell scratch and dents for full value and expect consumer to be satisfied. Their customer service representative was about as rude as you can get. The company will never be recommended by me and I will make it a point to tell everyone I know that they should NEVER consider a Viking appliance!!

I liked the Viking refrigerators style and it’s a great product. When it had a little bit issue and was making noise, their technician came. They replaced the fan and it was taken care of.

I had my kitchen renovated and everything was working but I wanted everything to match. So, I replaced everything. I wanted the high-end appliances and I originally wanted Sub-Zero and a Wolf, but then I thought I wanted Vikings so they would all match. When I bought the products, the first guy knew about Viking but when I went back to purchase it with my husband, he wasnt there. So, I had to settle for the person that was there who eventually walked up to me. He was not a Viking expert and he couldnt answer any questions. There were a couple of problems with the order. He added delivery. When you order that much, you dont have to pay delivery. He had to go back and fix that so it was a little challenging.I have everything from Viking but I’m having problems with the quality. I already had someone come out and work on the refrigerator but it has not been fixed. I had someone come out and work on the stove which needed a new fan. I was also having trouble with the dishwasher and he had to help me with it, and the door is still not fixed.

I want something sturdier and has more performance than what Im usually getting. I got Viking with the oven and its super sturdy. However, I also have the dishwasher and with both of them, I have some issues. Like with the range, one of the bars inside of the oven came loose. So, I had to wait for two months to get the part back and to service it. And the first dishwasher I got wasn’t starting, so I had to get another one. I was a little bit disappointed, especially for the price. Other than that, performance-wise, both the dishwasher and the range have been great. The dealer was also phenomenal. I couldn’t ask for better. They knew what Viking has on the website and were very knowledgeable. They knew their product. Every question that I had, they called me immediately, and if there was something they couldn’t answer they got back to me very, very quickly.

The third technician on the fourth trip out to visit my fridge was able to accurately diagnose the problem. The fourth technician on the fifth trip out was able to successfully repair the unit once the parts arrived after my goading to have them shipped overnight rather than the typical shipping method of bicycle messenger. I was refunded the over $500 I had paid for parts and labor, as at the end of the day it was a warranty covered issue. Since the problem did eventually get resolved to my satisfaction, I upped my star rating from a one to a three. I cant in good conscience go higher than that because it took five trips over almost two months to get to the resolution.

I bought a new home and theres a Viking Range in it. It took a while for me to get used to the idea of having a convection oven because I’ve never had that before but I like it a lot. It seems to be really good quality. But I’m not exactly enjoying the cleaning process of the surface on the top where the burners are. It’s got the grills under every burner and it’s not fun to clean all that if there are spills or things on top of the cooking surface. There are way too many little parts to clean and I was coming off of just a solid surface cooktop which was pretty easy to maintain. Other than that, I’m enjoying the gas. I like the fact that the burners light instantly and get hot faster than an electric stove.Also, when I had a service guy out from Viking for the door of my brand-new dishwasher that had a broken latch on the side, he played around with the oven, too. When it was running, the convection stops and starts, and stops and starts. I asked him if that was normal and he said yes. But he still made sure it was working right and tinkered with it a little bit.

We just got a new home here in Denver and they came with Viking appliances. I like the use of the gas range and the fact that I’ve got not only the four burners but the central burner too which is used for keeping things warm. We’re just beginning to use the stove a few times, and the refrigerator is in constant use. I had a bit concern though because we weren’t getting any ice. The problem was, it wasn’t hooked up properly. I had a representative come out here and turn it on and make sure it was hooked up properly. Otherwise, everything’s fine.

We installed all Viking appliances when we built our home. Thinking we had made a great decision on a high end appliance line. It has been very frustrating dealing with these appliances. The dishwasher stopped working and it was more to have it fixed than to purchase a new one. The double ovens have been running 75 degrees high after a year. After many expensive service calls they still are not fixed. The double sided refrigerator has been replaced once and the current refrigerator freezes food that is in certain areas of the refrigerator as well as we cannot regulate the temperature in the freezer, causes food to thaw. We have had many expensive service calls with no success in resolving this very frustrating problem. Viking appliances are beautiful but there is obviously a serious problem with their products.

Our Viking refrigerator is of excellent quality. I like how heavy-duty it feels.

I’ve known about Viking Refrigerators for years and I purchased from them because of the warranty. I’m happy overall with the fridge, but I expected a little better quality of the drawer pull-outs and the freezer. They’re kind of flimsy. Also, during the purchasing process, I had a horrible experience as it took forever to get the fridge purchased. It was not a streamlined process. And when we were having this horrendous noise, we ended up having to go back to the store two or three times before they would finally send somebody out. It turned out that their delivery people left a big cardboard in the back which was causing the problems. All we had to do was remove it. I also wish the fridge had a water dispenser.

Problem with freezer basket falling off and freezer light was blown. Scheduled a appointment, and the technician said he would need to come back to repair. The basket was repaired but not the light. It’s been weeks and no one ever called back. Fortunately for me the light eventually came back on.

The Viking refrigerator has a modern commercial look. The quality is outstanding and my favorite feature is the Plasmacluster which is the air purifier that makes the fridge not smell. I can put as much food as I want in there and it smells the same all the time. Also, the representative I dealt with was knowledgeable and had gone to Viking showcases and training.

I have a 36 Viking refrigerator with the freezer on the bottom. Generally it does what its supposed to do -- keep food cold. But its rather noisy. I can hear it running in the next room. The refrigerator door has an annoying tendency stay open; it has to be closed with a deliberate push or it will swing wide and bang into an adjacent wall. I assumed it would be a simple adjustment to rebalance the door so that it would close with a slight nudge as most refrigerator doors do, but a Viking repairman said there was nothing he could do to correct the problem. The ice maker has also been troublesome. There is a thin metal bar that senses when the ice cube bin is full and shuts the ice maker off. The same bar also acts as a manually operated switch to turn the ice maker back on when more ice cubes are needed. However, the bar is rather flimsy and has a tendency to come loose from its socket, with the result that the ice maker runs continuously churning out buckets of ice cubes with no way to stop it (echoes of The Sorcerers Apprentice) other than by turning off the water supply -- not very well engineered.

Im very dissatisfied with my Viking Refrigerator. I find the design of the refrigerator really crazy. You have to open the refrigerator doors to get water out of a spigot inside the door, which when youre filling drips onto the bottom of the refrigerator. And we have been having horrendous problems with the door sticking at the bottom. Weve had the freezer door fixed four times that it gets to the point where you just cant open it. The service company has been in four times and they pull it all out. They clean out all the ice and do everything they need to do and they put it back. It works better because when they arrived you couldnt open it at all. But once they leave it is still not working properly. I dont know what the solution is because A-1 Appliance solved it for maybe two days, three days, four days and then it just sticks again.

I liked the Viking refrigerator. I heard about it from a friend and the design is nice. But the quality when I first got it was awful. It had a leak in the freezer and they fixed it, but they replaced it and we ended up getting a new one. So far, its been great.

Viking customer service, should be called customer LACK OF SERVICE. 30-40 minute hold times on phone, lack of knowledge of product parts. Viking has discontinued the part for an 8 year old dishwasher, and only resolve is to charge you for a new appliance, with less discount than I can get at big box store and a charge for installation. Do not use Chesterfield Appliance for Viking repairs. Overpriced and not knowledgeable about product.

I purchased a Viking range, refrigerator and dishwasher in 2012. Since then, I have had repairmen to replace leaking water in the back of the fridge, replace the front control panel for the range ($1000 and 3 months waiting period for part), and have had the repairman come 7 times for the dishwasher - which is still not working. He has told me that he doesnt know how to repair it - has tried replacing the sensor, drain pump, taken it all apart. When I try to phone the 1888 845 4641 number, I get music for 10 minutes then a message that no one is available to take my call. What do I do next?

My experience has been really bad at this point. Ive had Viking appliances before in another house and I was extremely happy with them but the refrigerator that we got is horrendous. The freezer doesnt close and the bottom drawers are not level. When you get the handle, the handle is loose and the doors feel like they are made out of aluminum. They are so light and clumsy. The refrigerator drawer has a middle handle and you have to hold it with two hands because if you hold it with one hand, it does nothing. Ive been complaining. This is beyond bad.

We like the design of the refrigerator. The range hood and the dishwasher were also included in the package which we liked. The quality is very good except that our range needed to have the boiler burner replaced through warranty which took probably three months. The technicians did everything they could. They just were waiting for the part.

Ive had my first Viking Range for a year and a half. But it didn’t work properly so it had to be replaced. In fact, I had someone out five times try to repair it with no success. This started in November and it continued until the end of January until they replaced the range. After we got the replacement range, January 31st, it worked fine up until this past weekend and now, its not working. So, Im waiting for someone to come out again to fix it.But their customer service is terrible. When I first called back in November for my Viking Range, they said, Okay. Were going to hook you up with a service provider. Then they called me back and said, Oh, theres no service provider in your area that service. So I had to wait but no one ever got back to me saying that they found one. Then right before Thanksgiving, I got a phone call at 8:00 at night and it was a service provider who was running late at a job, but theyre coming over to look at my oven. I didnt even know anyone was coming but after the tech came, he said he was going to order the part. So, it should be in after Thanksgiving. I waited. On the following Monday, I called the service provider to see if the parts have come in. I didnt get a call back so I called again. Finally, they called me back after an hour. The tech said he didnt have my stuff because he wasnt in the office. So, he would call me back the next day. But no one called me back. This went on for about a week. And then finally they said, Were going to schedule service. They did schedule a certain day, but nobody showed up. I called again several times and finally, they said, All right. We can do it we think on Friday. This is a Friday. Im like, No. You think or you can? Oh, no. Were going to do it on Friday. Well call you in the morning and let you know exactly what time that theyll be there. Well, they never called me in the morning. So, by noon, I called Viking. The lady said, she was going to try to figure it out. Call me back. Well, I never heard from Viking, but I heard back from the service provider that they were going to send someone. When the person came, he was at my house for five hours and he was asking my 16-year old son to help him move the oven because he couldnt do it by himself. He took the whole oven apart and he said, after he had it all apart, Oh, they gave me the wrong part. So, he put the whole oven back together and obviously it didnt work. And hes telling me that hes not a licensed person. He was a student doing the boss of the company a favor. So I freaked out. I didnt want them back at my house so I called Viking again on a Monday. They assured me they were going to look into it, but I never heard back from them. Then finally, the company came. He said, All right. Listen, we ordered the right part. Can you please let us do the same process? Please let our company come back. Well fix it. We have the right part. We know where the part is located. At this point, I just want this fixed so, Im like, Fine. Come. He comes again. And after they supposedly fixed the part, it still didnt work. So, the guy left. I called Viking again, asking for a manager, someone to call me back. But no one ever called me back. I would keep getting new people and they would say, Oh, were going to add you to our list of people. Heres my contact number. But no one ever followed-up with me. And then in mid-December, they sent out a new service provider who looked into whats wrong with it. They then ordered the part and came back. They fixed it and the oven would stay hot, but the broiler still didnt work. It would turn on for 50 seconds and then shut off and never come back on. So I called back Viking to tell them its not working. They said they have to wait for the report from Mr. Appliance. So I called Mr. Appliance to tell them to send the report. They said they did and the lady said, You need a replacement range. But they dont want to replace it because its very expensive. So, finally after numerous attempts through Viking, I called one more time because the next time, I was going to call an attorney because this is insane. Its over six weeks that it hasnt been working since I initially made my first phone call and theyve sent people out four different times from two different companies. So, finally I got in touch with the lady who said that shes going to help me. She said that I was going to be getting a replacement. It finally came through at the end of January because they still had to order it. It was installed January 31st, but over Easter it, breaks again. An igniting problem. So the oven wont turn on at all. I have people over and Im not able to cook because the oven is not working. There are only so many things you can cook on top of the stove. So I called Viking. So since I bought my range, every holiday it does not work. I called every day from Monday to Wednesday and each day, nobody calls back. And this time, Im beyond frustrated. If this was a $300 range, I would have thrown it out already and bought another one. Im on the phone with this lady rep and Im desperately telling her, I already know exactly what youre going to say. Youre going to give me your direct number and its going to the escalation team. Someone will definitely call me back. I told her, Nobody calls me back, thats the thing. They dont call me. They dont email me. Nothing. Not were working on it. Just like dead. Nothing. She promised me that she would be different and so far she has. I told her that the regional manager never called me back. Ive asked, speak to him numerous t imes, No one ever called me back. So, she said, Hold on. Im going to call the escalation team or whoever sends out servicers. And I dont know what they told her because when she got back on the phone she said, I didnt like the answer they told me. So, Im going to take this to my supervisor, I promise Ill call you back. She did email me and her supervisor called me twice and they did have a service provider call me. And over the phone they tried to figure out what the problem is. Telling me to try to do different things. And they ordered the part that they think is the problem with this range. And now, Im waiting for it to come in. But still, no working range. These people except for the most recent lady that I spoke to, have no compassion, no understanding. I didnt buy a used one. And when you spent that money, you expect a higher quality of merchandise. Im a reasonable person, and I understand sometimes, things have flukes. But I cannot get over the horrendous customer service. So far the lady has lived up to what she said shes going to do. She responds to my email which is a plus because no one else ever did that. But at this point, would I ever buy a Viking again? Absolutely freaking not. And I wouldnt even want one for free. Because if something goes wrong with it, you cannot even get through to try to get it taken care of. That is the most aggravating part besides from it not working. I dont expect to snap my fingers and the service provider would be in my house. But with this range, even when I had the problems with the first one, I had to demand and get irate that I wanted a new one. After the second service provider came and it still didnt work, at that point they should have been like, Youve already been without an oven for six weeks now during the holidays. Youve missed Christmas, Thanksgiving and youre going to miss New Years at this point too. So, you know what? We are just going to send you a replacement. It was still another month after Christmas that I got my replacement. And I originally called Viking to complain about the issue, November 15th. So, from before November all the way until the end of January, no oven.

I know of Viking Ranges as being a good brand. I like the combination of its style and size and its durability and simplicity. I didn’t want something with a lot of electric controls and my range seemed like their basic gas, almost commercial style gas. It has a big oven with a big range top and I like its clean lines, stainless steel finish that it looks like a professional range, commercial style oven. I bought it through PC Richards and their reps were good. They were incredibly knowledgeable. However, I’m a little disappointed because the oven broke about four months ago. The hinges on the door just stopped closing the door completely, I had no idea why. Also, I cannot turn the flame down low enough. There’s a lot of BTUs. They’ve now referred my range to their service department and it has taken awhile to order pieces. It has been a very long process and it is still waiting for a repair. I can still use the range though. Overall, my experience was generally very, very positive.

I like the look of Viking Refrigerators and it was a right fit for what we needed. So we got a package deal from them and ended up getting two refrigerators. They’ve been great up until a month ago where unfortunately, one of them malfunctioned. The refrigerators are in our vacation home, and the gentleman who came out and checked it said the foam came loose and got caught in the fans. There was no coolant happening and no fans were going off, and it was heating up the temperature so all of the fixtures on the doors cracked from the heat. The food in my refrigerator also cooked for about two weeks, so it took 11 hours for the cleaners to get it cleaned and it still smells.I was still hoping that Viking will get it fixed, but parts have to be ordered and the gentleman who came out and told me to put coffee or charcoal in the refrigerator also said that the inside of my refrigerator got cooked. Its now beige and is off color. He said if I can live with that, then my refrigerator will probably be okay. But I was asked what I wanted and I said Id like the refrigerator replaced because it’s clear that theres something wrong and they came out and confirmed it. But theyre going to send all the pieces to put it together, and thats very silly to replace all the stuff as I don’t think my refrigerator is going to be all right because of the inside coloring. Its going to cost them as much for each of those drawers because everything inside the refrigerator wasn’t metal and most of the shelvings cracked and completely dropped to the bottom of the refrigerator, smothered in whatever food I had there, and it was just not good.My second Viking refrigerator, a small one that’s on the counter by my stove, also decided to kick out, which is weird because Viking is usually a very good product. The tech said he’s seen it on three others in his time and he’s worked for 20 years on Viking, but he’s never seen it this bad. So I hope they do the right thing and replace the product because it clearly was faulty. I think its a great product. Its sleek and I loved it, but Im still a little frustrated. Its been two weeks and I haven’t heard anything back, so Im going to call and see what was happening with my refrigerator.

My wife wanted a Viking range and the purchasing process went smooth and fast. The quality is great. The only thing is the door hinge of the oven is a little weird. It keeps on popping out and I just pop it back in. I dont think its to the quality of Viking but I never reached out. I don’t think theyre gonna give me a whole new door hinge. Besides that, everything else is perfect. It works great.

Our refrigerator was leaking from the inside for quite a number of months. As we were going through various showrooms and appliance stores, we had seen the Viking Refrigerators and looked into them. We chose Viking because we found a refrigerator that was on clearance and it was something that would fit in our space at the time and fulfill our needs. Its working very well. I like the way the upper interior is organized. I also like the sturdiness of the back which is in the lower freezer compartment. Were very happy and satisfied with it. I would it recommend it to a friend.

I liked the product of Viking Refrigerators and some of the features that it had on it. So, I got a Viking refrigerator and I like the space. But the ice maker didn’t work and it didnt make ice at all from the get-go with the first fridge that I got, so they replaced the fridge. But now Im having issues too with the ice maker on the second fridge. Ive had this fridge for a month before it started knocking. When I dealt with the representatives to try to get the ice maker issue resolved with both fridges, they were great and they’ve been on top of the issue. The technicians showed up and replaced the ice maker five times on the first fridge, before they replaced the fridge. Theyre now in the process of fixing the the second fridge and theyre gonna come out on Friday and replace the ice maker. Viking Refrigerators seemed to be great, but as for their product, I have to see what the outcome is gonna be regarding the issue with the ice maker.

I owned a 4-burner Viking range back in 2005 and they were good. When we built our house, we tossed back and forth with other ranges. But we went with Viking once again. I couldnt settle for something else and it seemed like I was settling if I got something different. I like the different top for the broiler. We use it daily and were very happy.

Ive heard of Viking and seen appliances in different houses. I started researching and found them on internet and its supposed to be a good and reliable brand. I thought I was buying a good product getting their refrigerator, and so far, it has been working okay. It would be nice to have a water dispenser on it and if the icemaker was a bit faster.

Viking Ranges was already in the house through the builder. They provided a Viking product and we were happy about it. The quality of the product is good. We bought our Viking range new but some problems were existing when we moved in and it needed some adjustments. The griller wasn’t working and the door has to be replaced because it isnt closing properly. But everything’s been pretty good so far and Viking has been very helpful with the service appointments. Scheduling the service appointments was simple. I called and got somebody fairly quickly. The reps were able to connect me very quickly with the third party that came to do the service. The people that they sent were very quick and the process was very easy. Weve scheduled two service calls. There should have been one service call, but there was a miscommunication between my husband and me, and I didn’t tell him to tell the techs the first time about the other issues. The techs were here the day before, but they still need to come back to install the new door. Viking Ranges has been great. We use our Viking range everyday and it has been doing its job.

Viking had a good price for their refrigerator model as far as whats out the market. So far, the quality has been good and cleaning has been fine. I like how much it holds.

I bought brand new Viking Professional line 48 refrigerator and 48 Oven about 4 years ago. Since this was for a major renovation to our personal home, we decided on what was easily the most expensive appliances weve ever purchased. I liked that they are American Made, and figured that certainly Viking would stand behind their highest end products, and I wouldnt have to wait weeks for replacement parts from overseas (if I ever needed them). What a BAD DECISON! Since installing the Oven, weve had to pay for replacement of the main circuit board in the oven two times.Now for the Refrigerator: DDSB483DS6. This is the most expensive yet, WORST appliance I have ever purchased. (Im a builder, remodeler, and property manager- so believe me, Ive purchased many refrigerators in my career). The Ice Maker has been replaced twice. The chute where the ice drops from the ice maker to the door does not accept the shape of the ice, so it constantly gets stuck- and definitely DO NOT USE the crushed ice feature as it will freeze and clog this chute! The next hour or so the ice in the chute then melts and drips into the small holding tray which does not drain into the pan below the fridge, so it overflows and runs down the front of the fridge and onto the floor. Further, the pan below the fridge has continuously filled up to overflowing since day 1. To address this we had to create a calendar reminder to empty the pan every 3 days. If not, the water overflows onto the floor!Needless to say, my wood floor in front of the fridge is completely ruined. Over multiple service calls by the Viking Factory recommended repair company(s) to address this, weve purchased a recommended $500 heater element designed to evaporate the water from the pan, and multiple other expensive suggested repairs- all to no effect! It got to the point that I had a drain tube installed from the pan that leads the water outside the house!The latest unpleasant experience began in September 2015. The new Viking repair company (exclusive appliance Svce 770-888-9555- they are awesome!) representative came out, saw the issues and determined that there has been a defective gasket within the door. He explained that this is what has been causing the problems all along. We disconnected the water line to the fridge in order to stop the leaking (therefore, no filtered water or ice since September) while we waited for Viking to provide us with the replacement gasket. Furthermore, this representative made a few calls to Viking on our behalf to explain the cause and ultimate damage caused by this defective part. He took and submitted multiple pictures and written explanation of the damaged floor, and filed a claim on our behalf to have Viking pay to repair the damages.While we waited for the claim to process, the Gasket was finally delivered about 6 weeks later, only to discover that the replacement part was DEFECTIVE as well!! We were then told that the entire manufacturing run of these gaskets are defective, so the new expected delivery date for the new gasket will be 8 weeks later. Ironically, the same day we received this information, the Viking Claims Department contacted me to tell me that Viking had determined that the damage to my floor was not caused by the defective appliance!LONG STORY SHORT, Viking Appliances are the WORST I have ever owned, and even worse, Viking could not care less, and is apparently unwilling to stand behind their products at all. This is the first review I have ever written on a public forum, but if it helps even one person from suffering through this very expensive, horrible experience, then it was well worth my time.

I wanted a classic gas stove and didnt want one with computers. The Viking range was simple and that was why I got it even though it was not as good as Wolf. But I had a question about the product because it was so hard to see one. I got the cheapest 30-inch range and the showrooms had none. I was told by a Ferguson person that there was two of this one and so she called and said, Oh, ones not supposed to be there, they have upgraded it. I called Vikings to find out what they changed because the price was lower. The rep was short with me and she wasnt the best customer service. Also, when I was buying it, I was told there was nobody to service it in Williamsburg. I told them that Port City does and so the rep called them and they go, Yeah, we work on them. They even put it down on my sales receipt. The day after I got it, I roasted a bunch of vegetables and there was moisture in between the glass on the oven door. It didnt go away for four days. I called Ferguson and they called Port City who sent a guy out. My stove has a middle burner thats oblong and its one of the lowest BTUs. This one wouldnt light like the other one. The repair guy said that it was the same as the round one but there were more holes and that was normal. The installers said they were gonna replace the glass thing in the middle. But its never done it again and now, Im worried and Im afraid to say, Dont fix it cause theyll say later, Oh, you wouldnt let us fix it. The moisture does dissipate eventually and I have faith in my repair guy that hell do it right cause Ive known him for years. But since the day I got the oven until now, I still dont have the part. Other than that, everything seems fine to me.

The quality of our Viking Refrigerator is good. We like the customized controls and the icemaker. The one thing is that the refrigerator door makes a squeaky noise when we open and close.

I bought an upgraded Viking gas oven with the highest quality cooktop/burners. I opted for this upgrade mainly for the burners and the self cleaning feature of the oven. The FIRST TIME the self cleaning feature was used, the oven door would not unlock! Evidently, the oven door locks when the self cleaning feature is activated to prevent a child from opening the door and getting burned. Makes sense (except any opening of the door while in use would result in burns). One would think that a distortion of a bi-metal plate would enable this locking feature. Viking, however, uses some electronic mechanism (some cheap piece of crap) which breaks down when exposed to heat! GENIUS! This mechanism evidently breaks down often and the Viking-recommended repair man suggested breaking the lock mechanism to enable opening of door rather than repairing since it would break again! HERES the KICKER -- THE SELF CLEANING FEATURE WILL NOT ENGAGE ever again because the self locking door is inoperable. PATHETIC. Viking should be ashamed of themselves. As in all these other reviews. Buyer beware. DO NOT BUY!!!!

We remodeled our kitchen and I got all Viking appliances. We wanted a higher-end brand and I knew Viking was considered in the top-of-the-line tier. It was between Viking and Sub-Zero but Viking had a special – the dishwasher was free. Overall, I’m happy with the quality. There are just a couple of things that bothered me. The fridge had deep scratches in it and we hadn’t made them but I didn’t notice until the 30 or 90 days so they wouldn’t do anything about that. Also, two months into it, the fridge light went out. The freezer light also went out. I was just really worried about what would happen once we were out of warranty. I told them to come and change it right then. They extended the warranty for three months but there have been some issues that cause me to worry. It would give me more peace of mind to have more of a warranty. I wouldve preferred a whole year added onto that.The produce drawers are at the bottom and although I don’t have my drawers overloaded, they can get full and I can see they get off-kilter because there are these weird short tracks that move that the drawers hang on to. So it’s a little bit hard because you gotta take the thing apart to clean it, at least with the way my kitchen is set up. I’m sure there’s a purpose for that but I think it shifts and then my drawer falls. I wouldn’t be surprised if they came up with a slightly different design. On the other hand, there’s a lot that I really love. Everything is a lot more visible with this and one of the reasons I liked the single door was for the big, wide area to put things like a pizza or a party tray. So that really comes in handy. I also like that on the door of the fridge, this one has metal railing, which I like way better than plastic. That’s what my last refrigerator had. I also love the pull-out freezer. I love that there’s a little tray basket top. That did have an issue where it rusted for some reason but they changed it out for me so it’s good. I appreciated that.

We were in the market for something above the ordinary so we went and looked at a Viking range at some of the appliance stores and it certainly was. It was really what we wanted. The dealers did everything we could have expected and more. My neighbors came into the house and said, “Ooh.” Everybody’s in awe of it because they’re expensive. But it’s a beautiful appliance. My favorite feature of the range is the convection-cook part. I bake in that so much more even than a convection oven. All the burners are nice and even the burner liner on them. I recommend this appliance. I would do it again and wouldn’t look anywhere else because I love it.

We purchased a gas stove and a microwave convection oven for above it a year ago. We had a disturbing trend with the microwave. Once in a blue moon, it makes noises like it wants to blow up. When we hit the microwave, it makes these sparking noises like theres an electrical circuit shortage and then it stops, then it keeps working. But for a second and a half, it gives us a heart attack. We had a service guy come out who is a certified Viking repair guy for Western Monmouth County in New Jersey. He told us in essence that sometimes particles of dirt get into the grates on the inside and they pop away when we first turn the thing on. Ive never heard of that before in my life and it makes my wife afraid to use it. We had it happen when it was empty, when it had a potato in it and with a paper plate with something on it. He said its normal, which if it is, then theres a design problem since weve had microwaves for 40 years and never ever had that happen. But other than that, we love the stove, especially in terms of its BTU, its ability to heat up quickly and cool down quickly. Its been just fine that way, so were very happy with that.

Have a VCSB5482DSS which replaced a VCSB48OSS. Same problems. Its a nightmare. It leaked from a part that I had to identify then the pan constantly overflows because the heating element doesnt work to evaporate the water and the ice maker doesnt work. Viking gave me a half priced new refrigerator replacement. It was still $6000 plus. THE SAME EXACT PROBLEMS!!! NIGHTMARE. NEVER BUY A VIKING REFRIGERATOR.

I’ve always been a fan of Viking appliances. I found the refrigerator on the website and I love its quality. I dont have to worry about needing customer service because majority of the time, the refrigerator is going to work like its supposed to and Im not going to have problems with it.

My other fridge was problematic. It gave me a lot of other problems and it was gonna cost me $4,000 to fix it so it wasn’t worth it. I ended up buying a new one. The quality is okay. We had some issues with the door last week. It wouldn’t close. I don’t know the problem and it is brand-new. I had to call the people that Viking worked with. They were very good, on time, and they fixed it right away.

Viking was supposed to be a quality brand. Ive had the range for a year now and its not properly working. Ive had to have repairman after repairman in and out of my home and the problem is still not resolved 100% so its a bit of an issue. After nine months of not working properly, they decided to replace the whole range. And now, the parts that I had purchased that are supposed to fit the same year dont fit because a piece of it is warped. We finally got the other oven working because I didnt have both sides working for a whole year. And now that we finally got it working, the griddle that they replaced it with is warped. They had someone come out and look at it and it needed to be replaced. But Vikings saying that he didnt say that it was warped when I was standing right there and he did say it. They said that theyre not replacing it basically. So now, I have a warped griddle that I cant cover.I thought I was buying a luxury piece of equipment for my home and now its just been one thing after another and no ones been helpful. I havent heard from them for probably two to three weeks on what theyre going to do about the warped griddle so I just have another defective piece of whatever. It would be nice if I could go back and if they would refund me and I would purchase a completely different brand so that I could get some customer service.

Im very disappointed with Viking Refrigerators. I bought many of Vikings appliances, and theyre supposed to fix our refrigerator, and they don’t fix it for me. I bought it open box from Best Buy, and the only damage they told me was the exterior with a small dent, but to my surprise, after I bought it, the interior was also damaged. I requested Viking to replace the inside, and they don’t want to do it. This has been going on for three weeks, and Ive called them eight times.

One year into our viking kitchen we have been completely satisfied with the gas range top, French door oven, warming drawer and microwave. Everything has worked first rate. We would recommend to anyone looking for a high end appliance.

I spent $9,900 for a top of the line refrigerator. Less than 3 years later, both refrigerator and freezer do not cool past 57 degrees. It took 5 days to get Viking to tell me they wont cover it. They sent me 5 repair companies - two dont cover my area. One has kept me on hold for 57 minutes. All my food is wasted. This is on top of the fact that two motors had to be replaced in year one; the door had to be repaired in 18 months and all three plastic drawers cracked almost immediately. Do NOT waste your money. This is a TERRIBLE PRODUCT.

Within 3 months, I started having problems with all three appliances. The decals wiped off. When I complained to Viking, they said that cosmetics were not covered after 3 months. I dont know if my oven is on or what the temperature is. How is this cosmetic? I have had dozens of visits from Viking repair experts. They dont know how to order the correct parts. I have been taken away from my work for nothing. They come out but they leave without accomplishing a thing. I have had 2 door hinge repairs and the refrigerator will not automatically close. Viking has driven me insane. With all the money they have spent trying to repair my appliances, they should have just replaced the items free of charge. We, the consumer, are the ones suffering while they sit back and laugh. Dont ever buy Viking products. You will be sorry.

So far, I love my Viking range. It feels very solidly built. I like the way the burners are quite hot but have a lot of control. I bake a lot and the heat is very consistent. It works great. Also, it is easy to clean. Im sorry I didnt buy this sooner.

Purchased a beverage center/Mimi fridge with a 5-year service contract, thank god! It has never worked properly. We have had at least 6 service calls and probably several thousand dollars in repairs. The unit has never worked properly and has be out of service longer than it has worked. By the time we get the call to the repairman they order the parts they come back to fix, the fridge breaks in about another week. It mainly freezes the contents which leads to exploding sodas and cracked glass. It has read the incorrect temperature as well as unable to change the temperature.Right now the unit was fixed yesterday after waiting several weeks for parts and just today called the store where it was purchased to have someone come out and check it for yet another issue. The store we purchased it refuses to exchange it because it is a high endproduct and they cant take it back... I wish we purchased a 300 hundred unit from Costco instead of wasting $ 2000 on this...at least it looks pretty! We have a 5 yr service agreement so when that runs out it will be placed on the curb. Do NOT waste your money.

I got a range, a dishwasher, a microwave, and a refrigerator from Viking. But Im not happy with any of them. I had a problem with the burners of the range. Its really easy to move the igniter if youre cleaning it and when you take the ring off. But if you move the igniter too close, it wont ignite. You have to bend it back into place. I had to bend it back in place initially to get it to work. Also, the finish on the grills that come with it on the top came off on it in four months. I called Viking and figured they would send me a new one. But they said it was not covered and that it was cosmetic. These things are supposed to be pretty sweet. In general, I’m super disappointed in the fact that it’s 10 grand on a package and I’m not happy with any of the units.

Shortly after posting we received a call from Viking asking for the repair estimates from the service company, which we shared. Viking replied that due to the age of the appliances (5 years) they are not able to help. Viking was once a great American brand that created superior appliances. For the premium price, buyers could feel confident in the the quality of their purchase and the companys customer service. Unfortunately that is no longer the case. Viking is aware of the flaws with some of their products, especially the refrigerators (as is evidenced by the sheer number of complaints on this site alone about the same issue), yet they refuse to stand behind their products. Despite my hopes that I would be able to report that Viking did the right thing and repaired what is clearly a design flaw affecting many, unfortunately I cannot. It would be extremely easy for them to resolve this issue, but they choose not to. Instead, Viking prefers to erode customer trust in their products, service and their brand. I am sad to report that the Viking of today is no longer the company it once was. My only advice to anyone considering a Viking appliance or a full Viking kitchen is: buyer beware. Read the reviews on this site and others carefully.

My husband did some research on the ranges and he said that Viking was rated high. We had a wonderful experience with their dealer, and we got a refrigerator, a microwave, a dishwasher and the hood and the oven. The appliances are of good quality, but weve had a couple of issues with the microwave door as well as the hinges on the oven, which we had to have replaced and has already been handled.

I had a frustrating and disappointing experience with Viking Ranges. I chose it because of the style and cost but the range I received was horrible. The first time I used it, I turned on the burners and then I turned on the oven. Underneath the burner, it exploded into a flame so I got a fire extinguisher and put it out. I called Viking and they sent out a repairman. He looked at it and he said that the range was a total loss so they arranged to have it replaced. When they came out to replace it, they arranged the time with me.The night before the agreed time, they called me on a robocall and told me a different time. So I called them back and I said, Ive already arranged to meet at the time we agreed. They called back and said, No, we cant do that. They said that the only way I can arrange the time is to wait til 24 hours before theyll tell me when the time would be. Thats hard to do if youre working so that was a hassle. So I said, I dont know what to do because I cant meet that time you want cause Ive already arranged with my work to be the other time, which we already agreed to, well, I already made the appointment. That was a week earlier and they said at that time it was fine to have the time that we arranged. So I did, then they said they didnt have another day when they could tell me when they could come back. They called me an hour later and said, Okay, we can meet your original time. They came and replaced my range.Viking’s customer service reps were fine but their service people were a hassle because of the scheduling. The actual service man who came out was fine. What happened was very dangerous. The repairman even said that if I turned on the oven first, let it go for a long time and then turn the burner on, there could have been an explosion. But I had the burner on first and then I turned the oven on so all it did was catch fire underneath the burner. My Viking Range works fine now. Its just that I got a really bad Viking Range in the beginning.

We bought our Viking range through Best Buy and the customer service was good over there until we started getting the appliances. They said it was like a white glove delivery. They took everything apart and installed it and it wasnt smooth. The fridge door was damaged and they swapped it but it wasnt good. They brought another one and it was exactly the same problem. We had to change it two times. They left that plastic that covered the stainless steel of the fridge. They didnt remove it well so its hard to get it now.Then, the first person that came to install the range said he didnt know how to install a gas range and an electrical oven so he just walked away. The other people that came to install it had the pieces they needed to bring, but they didnt have any other time to come and my husband and I had bought tickets for a concert so my husband had to miss that. I had to go by myself and we lost the money on that. And the guy was saying racist things. Also, the dishwasher came and it was completely destroyed. The door was all bent. We moved into the kitchen without the dishwasher. Then they brought a dishwasher and they installed it bad. They sent us the new people to install it and those people treated me really bad. It was a battle.If Viking has their product represented by Best Buy, it wasnt good and unfortunately, that’s reflected on Vikings product. But when we had a little problem with our range and we had to call Viking for the warranty, which was surprising, they resolved it. They sent a company that will come cover my area and they came after I called. It was relatively fast.

A part that came with the range was not machined right and it didnt work. I filed a warranty claim and some local shop came out and replaced the part. Since then, the range has been great.

Brought a viking range 3 years ago. Has not work since I brought this range had numerous service calls .They told me my electric was a problem, had an electrical power ok then told me my gas was too low, had the gas company it was ok. Had so many service calls. The electric ignition is faulty and that no this never get a call back from main office. Service is not good and I am not the only one with this problem.

My daughter-in-law has a Viking Range and I know that it performs well compared to other company. I love its very accurate cooking, the jets are very powerful and water boils quite quickly. Im just happy with the overall performance. Plus the Viking dealer was very thorough. Theyre just very straightforward and honest about things. They showed a lot of attention when I was there shopping and trying to find that information. Delivery was on time, everything was installed properly and the range itself performed very well.

The Viking appliances are made to last. Between this refrigerator and my old refrigerator, for some reason, the things wouldnt last as long as they do in this Viking. The different departments and the bins in the refrigerator makes it so you can put things in different temperatures. That’s a heaven-sent. When youre a chef or you like to cook, you need things right there. You dont need to be running around the kitchen. With all those different drawers, I got the vegetables in one thing and I even have wine in one of the compartments. So, its an excellent piece of equipment. It makes cooking easier. My favorite feature of the range is the simmer. But I like the one on the right-hand side in the front because I like to cook things and get the heat high on it. You could cut up two chicken breast that might be cold and put it in there, and it would get nice and hot where it would start to brown. In a normal stove, that would not happen.If I had to do it again, I’m definitely going to be using Viking. When you want something to last and you want to pay the money for a good appliances and good equipment, Viking’s the best. When you spend the extra dollars for something, it changes your life. I was cooking on just an electric stove top and I only had four burners. So, to go from that electric stove top to my Viking, its like getting a brand new Mercedes Benz. I cant believe how easy it is for me to cook things such as baked potatoes and big rib roast. Ive cooked them all. Viking is expensive but youre paying for the quality of it. If you want the best, you got to pay a little extra, and it’s well worth it.

Our Viking microwave oven stopped working and the parts took over two weeks to come into the warranty service company. That part arrived broken (or the service man broke it) and we waited another three weeks for the part to arrive. The part was in stock according to the Viking parts rep, so that delay is not acceptable. The functioning of both the microwave and oven are fine not great (cant use timer on microwave if its heating something and its unclear when the oven has reached the desired preheat temperature). All these issues make it highly doubtful wed purchase or recommend Viking again.

Weve had a horrible experience with Vikings customer service. I got a brand-new fridge from them and it came scratched up. I told Viking about it and I sent pictures. But its very hard to show pictures of scratches, and they said they couldnt see the scratches. They sent somebody to fix it and clean the scratches, but they never really came off. A brand-new refrigerator should be perfect, yet it was leaking as well. It was a nonstop leak and everything was wrong with it. It was a lemon. Also, the door broke and wouldnt close, and we needed a new spring in the door. The refrigerator was under warranty, and we had many customer calls and bad experience. Whenever I called in, I sat on hold for half an hour. The contractor came here and said they couldnt fix the refrigerator. So, after 20 visits, we got a new Viking refrigerator. I had a GE before this that was a cheap refrigerator, but then, this was the worst incident Ive ever had. I wish they would make their customer service better. We have all Viking products but wouldnt recommend Viking to anybody. The product does not live up to its name and standard.

I had had a Viking refrigerator in my old house and I loved it. When I moved into my new house, I didnt look into anything else. I wanted a Viking. I like the size of it, the way its a side-by-side opening door and its a refrigerator on top and the freezer at the bottom. I also like the dependability and it’s quite easy to operate. When the power goes out, its so easy to reset it.My experience with Ferguson which sold me the refrigerator was not great, though. I told the guy who delivered it, “The light in the freezer doesnt work. You shouldnt leave unless you can make it work.” He told me, Youre gonna have to call service for that.” I was not happy with that service but the service guy who came out was great. He let me know before he was making sure that I was at home. He was very efficient when he was in my house. I was very happy and I’ll buy another Viking again. Its a great quality product that’s very dependable.

We’ve had a lot of Viking products in our time but never a refrigerator. So, I thought it was a good brand and we’d give it a shot. Also, I liked the way it looked. Ive had the refrigerator for a couple of months and Im very happy with its quality. I like the new LED lights and the French doors. The refrigerator is beautiful and it works well. Our previous refrigerator was a Sub-Zero, and Viking has more cubic feet of space than the Sub-Zero. The interactions with the Viking reps were fine. We bought it at Best Buy and had a helpful sales clerk there. We happen to hit a sale which also helped out. They provided delivery service and that was seamless. The guys carried the refrigerator in and placed it on the floor. They hooked up the icemaker, pushed it back in the hole, turned it on, and away they went.

I wouldnt recommend Viking Ranges. We got it because of the brand reputation and the style. However, we have an oven that takes about 45 to 50 minutes to preheat to 350. We called Viking Ranges and they told us who to call. Then when we called the people out here in Los Angeles who are the authorized service reps, the rep thought it was normal. The second time we called was when the rep was really informative and checked with the service tech. She confirmed that it is normal to take that long for the oven to preheat. I went right to the stores. I wish someone would confirm that sounds too long. It seems like there would be way too many complaints to get away with that. We rarely use it but aside from the oven, the range also has a range top which is great.

I had an existing Viking refrigerator in our home and it went out. I replaced it with a Viking too but it’s not as near the quality of my original one. The exterior is not even metal. It cant even hold a magnet so its a stainless steel look but its not. The original was sturdier and the inside shelves were more metal. This one seems to be plastic. The freezer part is a lot of plastic. It doesnt have the durability of my old one. Its a cheaper made Viking although I like the sleek look of it.

There was not a Viking dealer close to me in West Virginia. So I bought a Viking gas range in Maryland and I paid to have it shipped. I had it for a few months now, but the oven quit working. I had it repaired five times and every time it died, it was the same part. Finally after about a year and a half, Viking offered to give me another range and another warranty. I got the same model but a year newer. They had the rollers on it where mine didnt. I used it for six months but the oven quit working. It was repaired twice, but what they decided after the second time was that it needed what I call a torpedo fan that would come on when the oven got hot and blow on this little electronic part that kept dying. It was repaired once after they put the fan on and in June of last year it died again.After about a year and a half, the store that was sending a repairman to me from Pennsylvania went out of business and all of a sudden I didnt have a repairman that could come. So Viking made arrangements with Bridgeville Appliance in Bridgeville, Pennsylvania to come and service. Each time that I had a service, I called up and then in two weeks the guy had come and sometimes hed have to order a part. The guy came from 15 miles away and when he looked at the stove, he had no idea how to attack it. I dont know whether they paid the guy or not but it was under a warranty. When the second oven died last June I told them, I absolutely wanted my money back and they did not offer me that. I told them, I do not want the same model. Ive had two and neither ones worked. They then emailed me and I talked to somebody in Mississippi. They finally put me over to somebody who offered me four models. I told them, I would be willing to pay a normal fee to upgrade but I wasnt going to pay the full price. I chose a gas top with electric oven and it was finally installed last December. So its been six months without an oven. Right now, the oven is still working but I havent used it a whole lot because Ive kind of got away from using it. But Its been almost three years playing with this.Viking honored their warranty but the first product I bought was not even self-cleaning. It was a basic stove and I dont think they had enough installation around the oven to protect that because that electronic part sat on top of the oven underneath the burners. And when they had to repair, they took the top off, different repairman did different things. After four or five repairs, you get a little disgusted. They kept telling me that I was the only one who had the part was dying. But that didnt make sense. There should have been a recall. When they put that little torpedo fan blowing on, I could hear the little fan go on.When they brought this last oven, there was a $6,900 and some dollar price tag on it and I only paid about $4,000 for the first one. So, they really upgraded me. Ive got really good service with the repair, except sometimes, getting someone here took a time. Each time the oven broke down, I had at least a month or six weeks without an oven. I was more without than I was with an oven. So I would not recommend this product.

The store I went to had the Viking refrigerator at 18 months with no interest. But I had a horrible experience. They had a typical salesman who was just selling a product. But Im not very happy with the refrigerator. The door was bent a little and when I called the store for the warranty, they told me that I had to call Viking myself. A store should have a department to take care of the warranty for the product and not me calling 200 people to the warranty service. It was difficult. And the process that Viking had with their warranty made me feel like they didnt care about their customers. I called several times and they didnt know which companies in my area could take care of my appliance and they asked me to call the companies. I called several but they said they didnt work for Viking warranty. There was a lack of communication. If I’m a company and a customer that buys stuff in San Diego, Id know exactly which to call. It took several calls for me to get what I wanted. I had to wait for a company to come from LA, I live in San Diego, to come to my house to do my repairs. The tech showed up two weeks later. ut because he said there wasnt anything wrong with it, I had to fix the fridge myself. I work in the maintenance division.I will not buy another Viking in my life as I would have paid something cheaper with the same quality. I could have bought a GE or an Electrolux and I would have gotten the same result or better. Availability of parts is better too. I’m a reasonable person. If you spend about $14,000 on an appliance, they should treat you better. Right now, I try to order parts for my refrigerator because parts are not available. The appliance model number is also not in the system yet.

Theres something in the Viking brand name and about having a high-end appliance in my kitchen for resale. Its a fine refrigerator and it keeps my food cold. However, I feel like I have a refrigerator that I could have bought from a Home Depot. I could have gotten LG or the GE. Six months after owning it, the drawer broke. Ive got older kids and were not abusive to our refrigerator, but actually, it worked out better. Its easier not having the flap on the door that broke, so we kept it that way. My ice maker broke about three months ago too.We have had the refrigerator for two years and Ive been dealing with repairs, which has been going on now for a couple of weeks because it takes a couple of weeks to get somebody out and he just came. Now, its taking three weeks to order parts. And so the name, Viking Refrigerators, sounds terrible. It looks prestigious but I dont feel that I have any type of better quality appliance than if I had gone with a different brand. It hasnt done anything exceptional. I bought it for the prestige that comes behind Viking, but as far as the refrigerator, and even the stove top, microwave, and oven that I got, I feel that its exactly what I would have gotten with any other brand.

Viking is a good brand. I have all Viking appliances and I love them. I bought the refrigerator three months ago and I like everything about it. The salesperson who sold it to me was nice, friendly and helpful. Overall, it was a great experience.

My builder recommended Viking Refrigerators. Its quality is excellent and my favorite feature would be its two doors where ones for the freezer and ones for the refrigerator.

We’ve just moved into a new build and we got to pick the appliances, and the contractor ordered everything for us. I like the fact that the Viking ranges rolling shelf that can roll in and out and I can actually adjust the height of it because a lot of ovens that I’ve seen before were fixed in a certain place. So, that’s handy and it seems to cook evenly. We like everything about it - the way it looks, the little lights that come on it, where the knobs are, and it also functions well. We’re very happy with it. Its of very good quality and its worth spending the extra money.

I’ve been in the restaurant business for so many years and Vikings name has been around. It’s quality product and all that good stuff. I’ve watched them over going to Best Buy and thought that one’s beautiful. My recent purchase was a single oven, microwave steam convection oven, all in one dishwasher, gas range and the refrigerator. So far so good but I kind of wish Viking offered a filtered water system through their refrigerators but they don’t. But it does make ice which is nice. I’d definitely recommend their product to a friend. But Viking is top of the line, top dollar. It’s not for the average consumer. I didn’t buy it to make my house value go up because what I’ve heard is all the high end kitchen equipment doesn’t really hold value because not everyone takes pleasure in that. But I wanted the best I can have and my choice was Viking.

We bought this unit in 2005 for a new kitchen with all new appliances. My problems with this unit are numerous and varied. At first we noticed that the interior plastic parts, such as drawers broke easily. These are very expensive and there is a real gap between the cost and the apparent value of the parts. Next, mechanical and electrical parts began to break down. We needed a small fan, available online for $8 and that took all of 10 minutes to replace, that cost several hundred dollars. We have had sensors go bad for similar costs to repair, and now the freezer wont get cold enough to allow the ice maker to produce ice. I would never buy from Viking again. Their products are flimsy and delicate despite the high price. I am willing to pay more for quality, but I didnt get that quality at Viking.

So, new refrigerator and freezer to replace a defective Viking product previously installed. The installers were amateurs. They came by to survey the house to make certain they could get the equipment in, but still brought the wrong equipment to get the units in the house. They also did not bring the correct tools to complete the installation. They had to borrow from another contractor that I had working at the house and from me to get the units installed. Totally unacceptable. Finally installed, and the freezer doesnt make ice, really???After two additional trips, someone determines that the wrong switch was installed on the freezer by the factory. It took over 5 WEEKS to get this resolved, TOTALLY UNACCEPTABLE. I tried to buy American and local, I live in Mississippi, but I get torpedoed by Vikings total ineptitude at building products and by Vikings installation agents complete incompetence. I will NEVER recommend Viking for ANYTHING. Your products are totally inferior and installation is an abomination.

Its a New Year but I have an old and all to common complaint about a Viking Professional 36 Dual Fuel Range with an electric oven Model VDSC3676BSS. The ignitors for the gas range did not work when the stove was installed in 2007. They were replaced under warranty. Four years later, the spark module has failed again. I can see from all the post that this is far from unusual. I cannot recommend Viking appliances to anyone. Quite the opposite. Save yourself money and trouble and buy another brand.

We thought Viking had a good reputation. We bought a brand new Viking stove oven but it was defective from the start. It has been months since we reported the issue and Viking has been looking into it. However, it has been extremely slow and unsatisfactory plus we have to keep doing the follow-up. They had to order parts and it was absurdly a long time. They should be able to put the order and have it on a day or two and not weeks then tell us its on back order. We do have a service call. They said that the parts came in and its gonna fix it.Viking is poorly handling our situation. We asked for this thing to be escalated weeks and months ago but it doesnt go anywhere. Weve been trying to talk to someone in quality control since they should know about the production issue and fix it. We got promises that they will get back to us but no one does that. They also promised that they would send us a summary via email and there is no email. At this point, we’re clearly not happy Viking customers and we would never ever recommend a Viking product.

The quality of our Viking Refrigerator is not up to par. There are trim pieces that are exposed. You can see the white plastic trim pieces on the inside of the full-sized freezer and the full-size two refrigerators. One of the under-counter refrigerators in the master bedroom has been making a rattling noise ever since weve received it. I dont expect to deal with those issues when weve spent nearly $100,000 on appliances. We ordered our appliances through Winsupply and they sent out a license authorized service repair person. He relayed to us the message from Viking that the refrigerators and freezers we got were within their variants of production. Were used to using other appliance brands and they will never say that that is an acceptable variant.Our induction cooktop didnt work when we first got it and we had multiple trouble calls. They said they had to make a new part. Every month, they would call us and tell us that it was backlogged another month, and theyd push it out another month. It took them four months before the Viking representative finally called us and said that they would just replace it. They should have just replaced it brand new upfront when it wasnt working. We still dont have an industrial cooktop that works.

Viking is one of the two companies that had the refrigerator in the size and color that I needed. Their dealer told me about the Viking buy one, get one free deal when I first went in to look at the refrigerator there, but I didn’t buy the refrigerator right then because I was shopping around. But I called back and ordered the refrigerator and they didn’t ask me which other appliance I would like and I assumed that it was like a rebate type of thing where I could choose later so I didn’t ask. Then I found out after I had gotten the refrigerator delivered that they and I had both dropped the ball on that. Other than that, my ref comes in a black enamel color which is very unusual for appliances these days so I didn’t need to replace all my appliances when I replaced my refrigerator and it was the number one thing that I wanted.

Ive known about Viking for years but I couldn’t afford it. I saw them in model homes and heard they were of good quality, plus they look good. I finally got a whole set of the Viking Professional at Fergusons. The refrigerator has been installed for one year now and so far, I like it. It’s a tall refrigerator with a big door. The freezer is at the bottom and is spacious, then there’s a drawer that comes out where you could put meat or veggies. You can see everything, and nothing gets lost. Weve always had Sears products so this is very different. It’s so beautiful and it looks so professional like it belongs in a restaurant.

We’ve had a Viking range for 12 years. We compared Sub-Zero and Viking when we looked to replace our freezer and refrigerator. Viking was more affordable so we went with them. However, the quality is not the best. Our Sub-Zeros that we replaced were older models and they were built better back then than they are today for both. The temperature is not consistent and some of the settings arent correct. The freezer will go anywhere from 10 degrees above zero to 10 degrees below zero even set on a fairly high setting. It’s wasting a lot of energy. Overall, theyre very nice looking but Im not impressed with the quality, not for the price.

I never used the oven and the first time I used it blow. I call the service center in Mexico and they send a supposed technician to fix it. He charges me 2000 USD. The next thing is that he leave the oven working with no interior light and the door with a lot of scratches. Then the oven worked for 20 min and it blows again and in the blow it make a short circuit in the microwave oven so now I have a completely destroyed oven and no microwave. I call the service and they say that they dont know me and the technician is dead. Honestly I will never buy a Viking in my whole life - is a cheap product.

I bought a house and a Viking range was already selected by the builder. So far, I already had to call out the technicians because some of the rings did not ignite properly with the spark. It seems the igniter is extremely fussy about the distance of the conductor the spark starts from to either the inner circle where the gas comes out of or the outer circle, which is to stop the food dropping down into your stove. They are two pieces of metal and if its too close to either one of them, then the spark does not travel enough distance in the air to actually ignite the gas. Basically, you cant switch on the gas using that igniter. Its a bit of a pain in the neck. When it stops igniting, you have to go and try and work out if it is too close to the inside or to the outside. You try and bend the thing. It would be really good if they had a bit of a more reliable electronic ignition for the rangetop.I also got the microwave, the refrigerator, and the dishwasher. The refrigerator came with a dent in the door while the dishwasher has some sort of plastic piece that is hanging down from the door. The door that you open to the dishwasher is hanging there. I dont know whether it wasnt installed properly. Ive looked in the installation manual and it doesnt tell you what to do about what that is or where it should connect. The other thing about the dishwasher is its a little on the noisy side. We had a Bosch 800 series before that and that was near silent. We had Miele before that and that sorta cleaned better than the Viking one does. The microwave has a bit of a strange design. Its one of those drawer microwaves so you’re below the waist level. Its not very easy to see what buttons to press. The most common thing you want to be able to do is to be able to open the microwave drawer but its really hard. With every single button, theres no way to feel without getting down, bending, and looking for where the open button is. Its not in an obvious place. Its doesnt stick out at all and you cant do it by touch.Bizarrely, there is a separate open button and a close button. Why on earth do you need that? They could have just had a double-sized button that combined both. You might actually have a chance of pressing it without going searching for it. There is a bit of a usability problem. In order to open or close the microwave, you have to locate these tiny buttons that are the same size as all of the other buttons. And theyre right in the middle of the touchpad so its not something you can find without looking.

30 Double French Door Oven - I must say that I am extremely pleased with this product! Being a Chef, I am very particular on whats in my home kitchen, seeing that my wife and I like to entertain (as my time permits). This oven has exceeded my expectations. Not on just looks, but performance. It heats very quickly, cooks/bakes very well, and the temperature probe is accurate. Its a real eye-catcher when someone walks into my kitchen.

I heard good things about Viking Ranges. Their price was reasonable, too, so I bought one. I live in San Luis Obispo County and I couldn’t get it delivered to my home. So I had to pick it up myself. I have it for less than a month now and so far, the quality is good. I had another stove that had every bells and whistles on it and everything was breaking on that. I like the fact that my Viking doesn’t have a lot of bells and whistles. I spent that kind of money on a stove and I didn’t want things to be breaking all the time.

My experience with our Viking range has been good so far. We have one issue when we first got it, but it was a floor model, so thats understandable. One of the burners wasnt working, but they came in and they repaired it. Also, I did have a little bit of an issue with the vendor they used. Its the only authorized repair facility in the area. They dropped the ball a little bit with time. They got the part, and then they forgot to call me, and I had to call them after about three weeks after that.I paid that amount of money for a range and I expect to have it working, but Viking didnt really do anything. Its a little upsetting. I was expecting them to do something, but they just told me that it is what it is. And so, thats the only real issue. I waited about eight weeks from the time I got the stove until the time it was fixed. But the stove itself is doing great. I like the name of the brand and what I thought they stood for, and other than that, the quality of the range is incredible. We have one of the cast iron griddles. We use it a lot. We changed to one of the accessory pieces that they have that should come in cast iron, which we prefer over the stainless steel attachment that it comes with. But its great. We love it.

We moved into a new house and my wife originally wanted a Sub-Zero but we couldn’t afford that so she decided that the Viking was the coolest looking, most durable, best line of refrigerators to look at. We got a new model and we’re really happy with it overall. We like its look and the solid feel. However, there were just a few cosmetic problems with it. It was a new model and they hadn’t worked out the bugs. When they installed the handles on it for all the different doors, screwing the screws too hard puts a dent in the stainless steel. But if they don’t do it hard enough, they loosen and start falling off. Also, there’s a bar handle and these connectors that they have to screw on don’t match the surface of the fridge very well. When they put it on, there’s an 8th or 16th of an inch gap between that little thing and the handles if they don’t put it on right. They finally figured out how to do it and got new parts.We’ve had to have the repair guys come out four times for those handles and ended up replacing a whole front piece of the refrigerator. The freezer is the one that we got to pull right from the middle. If we pull from the side, it screws it up. We were pulling it right and it just came out. Their staff didn’t give us any hassle. In fact, the last time the handle pulled of, it was past the one year but they always call someone to come out and fix it which we really appreciate. They kept doing whatever it took to get it right. The last guy that fixed it put some super-duper glue where the screw goes in and since then, everything is good but we had to go through all that rigmarole. Viking needs to work out the handle for this model and make sure when people put it on, it doesn’t dent the surface stainless steel because that takes away the beauty of the whole thing.

This house has a built-in Viking refrigerator and on the right is the all-freezer. The refrigerator is loud and the compressor was constantly running so the previous owner of this home had to have it replaced under warranty in 2016, which was only a year after he bought it. When we purchased the house in August 2017, and just before we closed escrow, he had to call Viking to get service because the temperature of the refrigerator was not keeping cold and there was a leak in the coil. The appliance is relatively new and that worries me but so far, the refrigerators been keeping cold so I’m thankful for that. But I am surprised at the compressor noise and we live in a development where the builder got Viking for all the units. I looked at several units when I was purchasing and I noticed the same noise in every kitchen because the floor plans are similar. It’s quite loud and it’s not infrequent. I even talked to the owner in one of the homes and she had changed out the Viking for a Wolf refrigerator. She said she did it because the Viking was so loud. Also, at first I was worried that there was a problem, but I looked at the freezer temperature and it’s constant at what it should be used. It just runs hard and it’s very sad to me because I’m going to end up having to replace it at some point. The refrigerators features are reasonable, but for that kind of investment, I would never buy one of this. I have an experience with a built-in Thermador and that has superior quality compared to this Viking.

We bought (it was 100% my husband who wanted this stove even though I cook ALL the time) a 36 6 burner Viking stove in November 2004. Within the first 2 years, a repair guy had to come in to fix the ANNOYING click-click-click sound from the burners. Then a year later, came back to fix the click-click-click sound (and taught me what to do to try and fix it myself) as well as the broiler which broke. It is now mid 2011 and I have had no oven for over a month because about 6 months ago, the oven went and I refused to pay the $400 for the visit from a repairman just to tell me that I needed another part. I tricked the oven to work; first by putting the broiler on for like 10 minutes then carefully turning the knob to the temp I needed it by, then preheating it for like an hour along with an oven temp gauge thing. But now, the oven and broiler are no longer working. I have a service call into PSEG to come and fix it. I asked them if they service Viking and they said that they will. Well see. I also have the issue with the caked on grease on the burners that no matter what I do, will NOT come off!I HATE this stove.

We were shopping at Best Buy and happened on catch the sales rep Felicia who was extremely helpful and pretty much the reason why we purchased a Viking range. She was knowledgeable and kind of blew it away. We spent 30 minutes talking to her about the range and it was really nice. Viking stands behind their product and theyve built a high-quality range. Weve had it for about a month now and our family cooks breakfast every day and dinner six nights a week.

My Viking refrigerator is of excellent quality. I like the functionality and the design. The efficient use of space has been my favorite.

I was looking on the internet to see what was the best product for the oven and I got a good price when I tried to buy one from Viking Ranges. I had a good experience with the Viking dealership when I purchased it. I got good service from the sales reps and they gave to me all the information that I needed. But I have some problems with my oven, since it doesn’t put any heat up, and I need a service technician to do some repairs.

I always wanted a professional range. I moved to this house and they have a Dacor. But somehow, when the contractor from the home warranty came in to fix it, they screwed up. They messed up with something. The stove is too old so I had to replace it. The home warranty gave me the option to choose from. At that point, when I was going over some information, I found out Viking is a good stove and the price is quite reasonable for the amount that the home warranty was compensating me. I picked it not knowing that I will have this problem periodically. I have a sparkling problem with my stove on the right. When I turn it on, I always have to use the match to light. This is a brand new $1,000 stove and I dont understand why. Also, when I was reading the description, I wasn’t aware that it’s an open stove. Some of the stove, on the top, the water can overflow into the lower shelf all the way to the tray below.I also bought the Viking dishwasher and I found out the instruction book is not very well written. For a long time, when I try to press the button, the red light’s blinking. That means it has not started. And I keep closing it and opening it, and not until many days later, I called Viking. They said it was like a defect. I have to press it once then push it in. I cannot press more than once. But they don’t address that in the instruction book so people don’t know. Right now, the handle that opens up the dishwasher is moving but I have no idea how to tighten it up because I don’t see any holes.

In 2006 I purchased a 36 4 burner with griddle range, the under counter dishwasher, the large Viking fridge and outdoor pit - all Viking. I strongly recommend staying away from all Viking appliances. I have been dissatisfied with every single one of these appliances! They are very expensive and I am now on a first name basis with my repairman. When I attempted to contact Viking, their customer service was beyond inept. They never ever returned my phone calls and when I reported this to the BBB, I finally got a response. After a long discussion, I was supposed to get a return phone call. Well 3 months went by, then 6, then 12. I reported it to the BBB again. So lo and behold, I got a phone call. Nothing was done. There was excuse after excuse. Regardless of money, there are better alternatives to Viking. Talk to your local appliance repair company and they will tell you who to look at and who to avoid. I promise that they will not recommend Viking. Proceed with caution.

I was looking for higher end appliances, so we decided to go with Viking and have had nothing but problems. The refrigerators doors had a crack in it. The doors were not aligned. The freezer is always kind of opening and not sealing properly. Its a bit noisy. Then there was indenting, and this is the second time it happened in the fridge. I dont know why. I realized I have an extended 10-year warranty with PC Richard so I had the guy come out again, and he said he had to order a bunch of parts, and he placed the order. I hope that is being handled.As far as my range, its horrible. Im always having trouble. It is a very high-end stove that the burners half the time arent working. Its not holding the proper temperature inside. I feel like its a limit. I would put it on 400 but it only went to 300. Viking replaced the burners a couple of times. They come and fix it, but it reoccurs. Theres something wrong with the actual range itself. And then, when I called Viking because of everything that happened to have it serviced again because they canceled my last service due to the COVID, they told me Im out of warranty now. But its the same problem Ive been having since I got the range. Ive called in again but nobody has gotten back to me. They were supposed to push it up to management. I made a complaint with the Better Business Bureau regarding whats going on.

Our house had a Viking refrigerator installed when we purchased it. I had a problem with the refrigerators drawer so I spoke with their team and they were great. They said the drawer that I wanted was back stocked. Theyd shipped it to me as soon as they had it in stock but it took about a month and a half. I’m also having problems with the controls. The usual temperature for a refrigerator is 30 degrees and they recommended zero for the freezer. But when I do that, the top shelf which is the refrigerator side gets frozen. We also found out that our icemaker was making noises because there was no water supply, so I had people come out in maintenance. The person who serviced it said that I could be blocking the vents, so we removed stuff in the vents but the refrigerator still does that.

There appears to be a design flaw with the oven Ignitor to the burner assembly of the 30 Viking oven stove. I have had now 4 service calls in 7 months. I purchased from ABT with poor response.

Less than five months ago I purchased all new appliances for my kitchen. I wanted a reputable brand that would last for years to come. Viking is a name you hear and immediately think high-end. Their appliances fit my style perfectly, simple yet classy-looking, so I took the plunge and ordered myself an entire Viking kitchen, not a cheap decision but my kitchen is MY space, so I splurged.My stainless steel refrigerator (double door on top, pull-out freezer on bottom) has been constant problems for me. Im actually not fond of any of my appliances but the others have been overlooked due to such shockingly poor quality of my refrigerator. First, the ice machine works completely randomly... one day a full tub of ice, the next nothing. Next, in less than three months time a shelving frame has completely cracked all the way through, and there is hardly any weight on it at all. Now, the produce drawers are sagging inwards and I do not trust the shelves in the least. It seems like it is constantly something with the unit. I had hoped to love my new kitchen but now Im so upset that, for the money I spent, I do not have appliances I can be proud to show off.

We bought a Viking refrigerator in 2005 and since then we had nothing but problems with it. It started with leaking water and damaging our floors and continued with changing 3 ice-makers in it which we still have problems with. The water dispenser freezes frequently and recently the door hinge is getting loose, not closing properly. We are afraid of injuries in case it comes off (as it has happened to other owners) and what makes it worse is the companys rude and nasty attitude when contacted. I would never buy another Viking appliance and hope there was something I could do to be remedied for all the hardship that me and my family have endured. If anyone has a lawsuit against them I will be glad to join.

We have Viking in other parts of the house and we like the size, warranty, and price of their refrigerator. So we went online, got paperwork on it and had a very good experience with them. Their reps have been able to help me over the phone and they have great service. We like the refrigerator and its quality is great so far.

I liked the reputation of Viking Ranges and the quality of the range that I got is great. It looks dynamite as well and it came with a free microwave. When we had an issue with the range, Viking sent somebody out to fix it. The interaction with the dealer was great and I had a good experience with Viking.

My wife first heard of Viking Refrigerators, and we went with them for the price of the unit, the model we purchased and the brands reputation. The team at the Viking dealer was very helpful and delivery was done on time. The style and the temperature settings are nice. However, I dont know if Viking was worth the money we paid for. Weve had less expensive brands in the past that worked as well or had fewer issues than weve had with it. It should be more reliable for its price.The water dispenser is leaking and the ice dispenser has been replaced twice since we purchased the Viking refrigerator. Also, the approved service provider that was recommended on Vikings website was terrible. They came on April 17th, ordered several parts and then they communicated but there hasnt been anything done. They said they havent gotten the parts in yet or they are not sure if theyve gotten the parts in yet. Im having to contact them to follow up, and theyre not calling me despite our verbal agreement. I already paid for the parts, too. Well never use those people again.

We saw the Viking range at Ferguson and there was a cardboard on display when we bought it that said that there was a temperature probe but Viking has discontinued that and didn’t think it was a good idea to update their literature. Even on the literature with the new unit that we got, it was still mentioning that same thing but we can’t use it because there’s no connection for it. And that is not acceptable. We bought the unit because we wanna have something that we could check the temperature of what’s cooking in the oven with and now we don’t have anything. I’ve asked them to get back on me and the representative for the area here hasn’t yet. I need to have a way to get temperatures inside the oven and I was expecting to have what I paid for or what was on the information that was on the oven.Then, we had a unit that was defective when we got it so we got that returned. The new unit seems to function better. When we’re cooking, it has enough power, which is good. We like the 23,000 BTU burners. The center, when we can get it enough to click on most of the burners, is good and that works well. The broil works really well in the oven but the bake doesn’t work really well. And the convection seems to be working okay, although we haven’t figured out the differences yet of the true con and the regular con.But we are still having issues with the burners, which click at low intensity when you have a hot pan and so on. The response I got from one tech was that the gas pressure was not okay, which is not true, and it is not due to the pressure line. I talked about it with the person that came in and installed the line. We put a new pressure regulator and so on because of the new line that we had to build in for this and that is working fine. We’re also having issues with the bake mode where the top element seems to be heating way too much than what would be expected. We can’t put anything on the top or close the top shelves because otherwise, everything burns on bake where we don’t mean to use convection. We were hoping that there would be an adjustment that can decrease the temperature on the top element on the bake. No one came back to us on that. We’re still waiting for these things.Also, when we got the unit, the convection fan was loosened during transportation. When we started the convection, the convection would rattle like its helix was touching metal or whatever. The tech took the housing off and tightened up the convection fan screws. That took care of that and it hasn’t happened since the technician came.The unit is beautiful when you buy it but as soon as we start using it, the copper pots of the burners are extremely difficult to clean. As soon as something falls on it, it kinda stains. We’ve tried all the tricks that they have in their manual including the ammonia and some salt but that still leaves stains. Also, the base of the burners is already coming off after we cleaned them three times and that also was a big disappointment. The choice of the material to cover this is probably not the best. We bought this semi-commercial unit because we cook a lot and the durability is not what I expected for $12,000. The people that we bought it at advised us against buying it because of the issue that they had. And we went away and bought it because we figured Viking has been trying to face these problems for some years and they must have seen the problems. But they clearly haven’t.

I had a Viking range 20 years ago. I was looking for a new gas range with certain features and Viking filled the spot. So far, I love the quality of the range that we received from Viking. I like that it’s simple, very direct, and does what it says it’s gonna do. I turn it on and off, and there are no hidden electronics to mess up. It has worked ever since we set it up, so it’s great. Also, I absolutely love the broiler. But any time that people buy something online and it’s being shipped from New York, nobody gives them a date on when their product is going to arrive and there’s a bit of tension that goes on with that. In this case, our product arrived two weeks later than what we were promised, so there was some angst with that. But scheduling was the only issue that we had and other than that, the people that I talked to were very nice and polite.

We purchased a 36 Viking Range model #VDSC5366BSS with 6 sealed burners, sealed broiler, sealed heating element and have had three significant issues. The first, a cracked broiler occurred in the first month after installation. The second time, the broiler broke (November, 2012). We could not get a technician to fix it for weeks (still not fixed until today). Today (Nov. 21, 2012), the day before Thanksgiving, the entire oven does not work. We have called Viking, we have called the distributor (Gene Schick company) and we have called local service people but no one could service this unit. This Viking series has design flaws and should be recalled. Viking is expensive to buy and expensive to repair. My recommendation is do not purchase.