We bought a home thats a few years old, and it already had appliances in it as far as the refrigerator, oven, and microwave. Because I was doing a very large remodel in the kitchen, I needed my appliances to match. Weve heard really great things about Viking in the past, I didnt think twice about it. Well, was I ever so wrong. I should have just redid the whole kitchen for the amount of money that I ended up spending on Viking. We purchased a Series 5. Professional range, dual fuel, and with an overhead vent. Our dealer was Ferguson here in Houston. We didnt actually see it because they didnt have any on the floor but I said, “Well, we know were going to get it, so why do I need to see it? We’ll just buy it.” We ordered at the end of December because there was a special wherein if you buy the range and the overhead vent, you would get a free microwave. Ferguson does the installation, and there was too much back and forth with them. The guy and I were going back on whether it was a 7 or 10-inch blower hole, which is a very big difference and could be very costly if done wrong because youre cutting into an exterior wall. We ended up saying it should be a seven. But then when I was reading the notes of what I had purchased, it was saying that we needed a 10-inch hole. I called Viking and found out the salesperson at Ferguson ordered the wrong blower. Fortunately, I caught the mistake and didnt have the hole cut to 10 inches. I had them cancel the blower, reorder, and send us the correct blower.Ferguson wanted to come out for a second pre-site before they install the appliances to make sure we had done everything that met their criteria. We put in a 110 for the dual fuel range just like what they told us. The guy even wrote on my old crown molding on the wall 110. Guys came back for a check, and its a 240 or 220. At this point, my cabinets are done and its going to be very difficult to run a new electrical to the wall. My electrician somehow figured it out and was able to run a new electrical. He even called to confirm that you want for it to be hardwired into the wall. He was told, “Yeah, we dont need a plug. It just gets hardwired.” So he left it capped and ready for the range to be hardwired. Ferguson came and said, “No, it has to be plugged in.” Viking told us it could be hardwired, which Ive read in the installation manual personally but Ferguson said no and left the range in the middle of my kitchen. My electrician came back out and installed the plug. It was a whole mess but that’s just the beginning. My contractor said something was wrong with the vent hood. He held up a proper level, and the vent hood was crooked. When Ferguson installed the vent hood, they used a level that was one foot-long, so it wasnt really checking the whole thing. So they came back out to re-level it. They also ended up yanking the rubber feet off of the microwave because the hole that they measured for us was too small. The oven knobs were put on backwards so the oven wouldn’t come on. I was infuriated. I finally went back and looked at it after 30 minutes. I was like, “Oh, somebody put the knobs on wrong.” Okay, good. Oven works. I also had to pay a separate company to do ductwork because they wouldnt do it, which nobody could understand. We had a party with some friends on the 4th of July weekend. I went to cook a standing rib roast. Standing rib roast is cooked at 200 degrees until the rib roast reaches temperature. And then, from there, Im supposed to crank my oven to 500 and sear off that meat. Simple. Ive done this on a very cheap Samsung electric range, ‘cause thats what I had at my last house. The Viking never made it to 500. We waited for over an hour and a half. I have an existing Viking oven thats 13 years old, and it gets to 450 within a matter of minutes. So I dont understand why this big oven, thats brand new, and costs tens of thousands of dollars cant get a temperature. I called Viking, and the lady I got, Juanita, was not helpful. She said I have to have somebody come out. Ovens are finicky. My aunt has a Wolf and if you dont hit the button just so, it doesnt do what you want it to do. Juanita wasnt listening to my problem. I told her, Maybe I dont need somebody and you just need to tell me to click the button left or something.” She would not help me. The owner of the company came and said, “Well, it reaches 350 within the 25 minutes its supposed to. Theres nothing wrong with it.” I was like, “Something is wrong because its not getting to 500.” He said, “It gets to 350 in its normal time. But you need a new fan. Your fan’s loud.” I was like, “The thing is brand-new. How can I need a new fan?” He told me theres a Viking chart out in the world that Ive never gotten my hands on to this day, that is supposed to tell me how long it takes to go from 350 to 500. Theres an interval, like every 10 degrees, it takes 15 minutes or whatever it is. But he didnt know what it was. He tried to call Viking and he couldnt get it. I kept calling and would even try to talk to other Viking representatives but they said Juanita’s my case manager. Juanita was out of the office and they still would not help me.It took me until September to get it to work. For three months, I fought with people to get my oven to work. All they had to do was tell me, “If you would turn the oven off and turn it back on, itll use full voltage to go to 500.” What happens on Viking ranges is, once it hits the set temperature, it uses half the voltage to maintain the temperature of the oven that you have it set. Because you change your settings to a higher temperature, itll only use half the voltage to get to that point. Thats why Ive never reached 500. Horrible customer service. I was mortified by the service I received, especially after how much money I spent with Viking. Now that I know how the oven is supposed to work, I love it. Nobody could tell me that until right the second representative from Bar Appliance came out.

We purchased the DMOC in 2007 (no longer available). Beginning in 2009 the problems began. First, a fuse. Then the wiring circuit was bad, followed by the door switch which was faulty.. was repaired. Then replaced a fuse again (same one), and it quit again a week ago. We called the Viking Southwest President and spoke with him. Unsympathetic, unapologetic, he informed me that microwaves only have an anticipated lifespan of 6.5 to 7.5 years - the 10 that we have read about! He stated he would get the record of repairs from their authorized service company (whom we did use!) and he would get back us. No call back. We called again and left a message 4 days after our initial conversation. No call back. Today, a new convection microhood from the competition was installed!

I was in real estate for some time. I’m into remodeling and I love interior design, so I’m aware of Viking Refrigeration. We just redid our entire kitchen and put all new Viking appliances, everything from oven to a huge cooktop to the refrigerator, downdraft, the dishwasher, and I am not overly pleased with the refrigerator. I called Viking directly and they sent somebody out and repaired a couple of the things that were wrong with the refrigerator. But the main problem that I still have, which is something that I need to make another phone call on, is the ice maker. The refrigerator is a French door with an under mount freezer and when I pull open the freezer door, the little metal handle that comes down to regulate when the ice maker is on and off almost rakes the ice. And so, it all falls out through the back of the freezer. I have to literally army crawl and break my arm to get my hands at the back to clear out the ice that’s fallen at the back on the floor of the freezer or else the freezer door does not close properly. I wonder how many tens of thousands of dollars did I spend on all those appliances. I should have gone back to my GE Profile. I’ve been really disappointed.

We went to Best Buy and saw Viking there. We chose them based on what we saw and the recommendation of the salesperson and then compared the burners and the size that we had and that’s why we purchased it. When we first got this stove in, a piece of sealing in the oven door between the glass was loose and we had to wait for that to get replaced. There was a dent in the bottom frame. Viking wouldn’t automatically replace the stove outright. They wanted to send some service guy over and it took almost six weeks to get that taken care of. Also, the oven door does not stay shut when you use the oven. It hasn’t even been a year and now we have the issue with the oven door just popping open in between when we’re cooking. We’ve got us a service guy coming on Monday, but would prefer to have that stove completely replaced given the fact that we’ve got two service calls on the warranty.Viking keeps telling me that there’s nothing they can do and I have to call the authorized service people. Ive called their headquarters to find the name of the authorized service people, and they said even though within a number of days of purchasing, if it arrives in my house, they wouldn’t replace it which I don’t understand. Other manufacturers do it automatically. When I had issues with Sears, Id call them up and theyd give me a replacement. We would not recommend Viking based on whats going on now.

My sister has a Wolf range and Ive seen friends of mine who has a Viking. I did my research and I ended up buying a Viking. Its just a sexy looking machine and I like its power and the way it cooks. Its probably the best in the market. However, when I cleaned the range, I did not know that there was a special way to put the pots back on to control the gas. And so, I wasnt too happy at first. But when the guy came out, he showed me what I was doing wrong. And so, right now, I like the range. However, its ridiculous that they have a Viking product through Best Buy. It was three days before Thanksgiving when the installer was to put the range into my kitchen and I noticed that my range wasnt the right range. The specs that I gave them was from the guy at Best Buy. It was the correct specs but that guy ordered the wrong range. And so, Best Buy lucked out because it could have been a disaster with the guy that was remodeling my kitchen because he put in new cabinets. I would suggest that if Viking is going to continue to use Best Buy, they should train their people to benefit Viking because Viking is a really wonderful product. But the Best Buy people in Buford have lied. They wind up doing me right towards the end but two of their employees lied about it and I have no tolerance for that. But I will still buy another Viking range if my range holds up to par. If it does anything like my blower did, I probably would not buy another one. But I have not had any problems yet.

I’ve had just about every brand of refrigerator imaginable and I have never ever had to call and use the warranty and try to get things fixed, except for now with Viking. We were willing to pay the price thinking we were getting quality, but it was very poor. The refrigerator came defective. The doors were uneven and it wasn’t fully balanced so it wobbled on the floor. I had all those little quirky things, but the main problem was when the ice maker would not work, it flooded.I had a free-standing refrigerator and it flooded and it froze, and then it completely stopped working. So we called Viking and they kept trying to fix it but it wouldn’t work. Finally, the technician replaced the refrigerator but we hadn’t had it for two weeks when the freezer flooded, froze and stopped working as well. Plus, the refrigerator always came with cracked little door cabinets, the ones where you put your milk. It is terrible. The doors were also still uneven and the little bend was cracked. They took care of that, but it came directly from Viking and that took a long time to receive. Clearly, there is an issue with the manufacturer.I had also missed an appointment because I couldn’t do the window that was given. I called a day or two before they gave the notice but they never called me back. The next thing I knew the tech was at my house and it was like he didn’t get the message. I was so sorry and I wanted to reschedule. I asked if they could come quickly and he said he could come that week. But I followed up and they never called me back. I finally called them the other day and the rep booked me three weeks out, on March 19th, which was absurd. I had waited a month and now I’m waiting another month. When the technician comes and diagnoses it, I know it’s going to be another month to get the part. It’s an absolute nightmare.We made the purchase through the Best Buy store because it was easy and convenient, and I knew that it was backed by Viking. Best Buy was hard to deal with but it was easier than dealing with Viking directly. I’m in that huge several months process of trying to get my ice maker to work. If this problem continues, I’m going to go to the news. The process is bad and outright wrong. I was being pretty cool about it, but Viking gives me crap.Viking doesn’t hustle out and try to own up to it or make it right. They make you wait and the people that they have that work the warranty don’t care. But they really need to care because they may be making a lot of money installing a lot, but it’s not going to continue. I read the reviews and I know there are a lot of angry people. Reviews are out there with this exact freezer problem and it has happened to me twice. What were the chances of that? If they really paid attention, I wouldn’t have had another problem.

Viking dishwasher (we have an all Viking kitchen) has disappointed me twice now in 5 years of ownership. Hoses that are internal to the cabinet just come off which results in leaks. Since this model has a catch pan, a float will result in the dishwasher staying in drain mode. Ive found that short non-barbed plastic nipples will allow hoses to come off over time. Poor design on what otherwise could have been a nice unit since it did a great job cleaning dishes. I just purchased a new unit from another company.

We were looking for new appliances and we went to look at Viking ranges. They had a deal where you buy a range and you get a free dishwasher tossed in so, we went for that. We like the range a lot. It is of high quality, better quality than the other ranges that we looked at. Plus, the Viking dealers people were very, very helpful and they did everything on time. Now, my wife uses the range and she likes that she can control the flames so carefully from high to low. Its very controllable. Im glad that we bought the Viking equipment. We plan to stay here in the house for many, many years and we hope that all these appliances last as long as we do.

Viking stove VES3064BSS electric 4 burner - Is anyone having problems with burning food? My oven runs really hot. I have to adjust the temperature and the time on all the things I put into the oven and its still over cooking my food. I had a repair man in for my dishwasher and he checked it and said it could be the hinges and also checked the temperature in my oven and it runs way over what the temperature is supposed to be. I feel the same as others, Viking does not back their product. I love to cook and bake and this stove has been a disappointment!

Ive been very familiar with Viking for many years but Im very unhappy with their service, and the service who I bought the Viking from. I knew it was a floor model at the showroom and they told me that it had been out there for less than a year and had never been used, and it was like new and would have the full warranty. But several pieces broke within 24 hours of me getting this $10,000 refrigerator. It keeps things cold but all of the door inserts, such as the shelves in the door, all were broken. When I called Viking, they said that this was a five-year old model. It had been sitting on the showroom for that long, which was never disclosed and they wont cover anything. It was a very disappointing experience and makes me want to avoid using Viking. It’s a nice refrigerator. Unfortunately, they are selling it through dealers that dont understand their process and theyre not standing behind it and not willing to stand up to their dealer. So, its not a company I would want to do business with again.

We remodeled our kitchen eight years ago. We were so excited that our new kitchen was going to be an all Viking Professional kitchen, seven appliances. Unfortunately, our excitement was short lived. We began having issues, first, with our range. After several years of dealing with the oven we finally got those issues resolved. The refrigerator is just not well made. The crisping drawer has lost its plastic windows. The plastic butter keepers on the door have broken also. But we have had to have the ice maker repaired continually. Currently, the water dispenser and ice bucket have broken again. We had our repairman find out how much it will cost to replace them. Its going to cost $1,600 to replace the parts. So we have decided not to put any more money into repairing this refrigerator since we could have bought a brand new one with the money we have already spent on repairs on this one. We also have a Viking Professional three zone wine refrigerator. The fans for the different zones continue to break. We are currently waiting on two fans because two zones fans are broken. In fact, this time one fan broke and we ordered the fan. When it arrived it had broken in the mail. In the meantime another fan has broken. So we are currently waiting on two new whole fan units. Our Viking Professional dishwashers bottom rack only has one wheel because the others have broken. On the top rack there are folding panels on the sides that have broken so many times that we have just zip tied them on. And the door on the soap dispenser has broken off. I realize our appliances are eight years old but we have had problems with them from the very beginning. I also realize Viking is under new ownership. But, unfortunately, Ive lost my faith in the brand.

The refrigerator is four years old and one evaporator in the unit leaked so it froze the whole bottom of the refrigerator. Viking covered the part, which I appreciated. But, I had to pay for the labor. I have heard that that had been an issue with some of their units, but they have also improved their warranty since I purchased. So I was thinking, if the parts had not been covered, I probably would have bought another one --and I would have gone with another Viking-- because I am looking at 3,000 versus maybe 7,000. Right now, I have a year on the parts. The appliance repair people I dealt with were pleasant and courteous. They made sure whether or not there was a warranty on the parts. They were timely to come out, they came back out quickly, and did the job that I thought was an excellent repair. When I pulled on the one bottom drawer, because I did not realize the bottom was frozen at that time, I broke the handle. So, they ordered a replacement part for me, which I picked up yesterday. Overall, I am very satisfied with the product. Its performance is great as far as what it is supposed to do. I like the built-in look with the wood panel of the refrigerator and I like the fact that it keeps the vegetables fresher the way the airflow is versus a standard one.

Built a home and got all Viking appliances. The dishwasher was included in a special package. I like my french oven and my microwave and 6 burner range top. Theyre fine. The dishwasher I would never purchase again. It is very noisy when its washing. But what really bugs me is the control panel. You cant save any thing like your favor wash cycles. Every time you use it you have to turn it on and press the P button till you get the wash cycle you want then press an F cycle for drying which is like a double switch so Im never sure if I got the right one or not. I should have checked it out better then I never would have bought it.

I was a little disappointed in the delivery from the vendor that I got the range from. He kinda just threw it on the front door and left. It wasn’t installed, so I had my contractors install it. But there was some damage. I don’t know if the guy damaged it on the front kick plate right under the oven. Once I called, they sent someone quickly and replaced it. Overall, it’s a great product. I’m in the hotel business and I’m familiar with stoves and BTUs and capabilities.

The Viking Pro dishwasher we had was recalled because the heater would start fires, apparently about 20 of them! So they sent a tech to fix it - that took 3 months! So we washed dishes by hand. Then after they supposedly fixed the dishwasher it would give error codes like flooding, but it was not doing that it just would stop mid cycle - sometimes. So they came again after much complaining and could not fix it and suggested it MIGHT be a control board problem. Even though when they ran diagnostics there was nothing found to be broken. It was clear to me that fixing the heater problem caused the machine to randomly stop, yet they refused to fix it. Viking wanted to charge me for a new controller board so adding $400 to a unit I already do not trust. Clearly if it worked before they took it apart and replaced the wiring harness and heater then something they did during the repair broke something else!

I am not very happy with Viking Refrigerators. They are not at the level that I thought they were like Wolf appliances. It definitely compares with Maytag and KitchenAid and in that range, I think Vikings one of the ones that I would definitely go for. But price-wise, it is slightly expensive. They are also pretty small refrigerators. I wanted the 44-inch and has more options to choose but I did not see many so I finally ended up with the 36-inch ones. Although, its doing what a fridge is supposed to do and I think thats the minimum we expect to see. I like the compartment arrangement even though the rack arrangement in the lower compartment is small. Its also very noisy and I like to see a quieter appliance than what I have.

My battle with my Viking product began 8 yrs ago. We bought a new with new appliances. All Viking. Living 8 yrs with this refrigerator has been like living in the 1800s. We have had our ice maker break 3 times. Hinges break. But the biggest problem is the food staying fresh. Mainly because the only choice in cooling for this refrigerator is Lukewarm and rotten food or your eggs yogurt and all food frozen. I am writing this once again because I own a very expensive refrigerator and without and help this company has not recalled this lemon of a product. The frustration level is so bad I had to take to Facebook last time I sought out help for this problem. I then made friends with people in Vancouver Colorado and Brazil all whom had the same problems and the company took back their refrigerator. They sent me repair man and blocked me from their social media. But I still continue to have Massive problems with this refrigerator.Ice maker once again broken. Broken shelving and cooling problems begin to plague me once again. Imagine your danger comes home from college has surgery before the holidays and you take out the large tub of yogurt frozen solid. You like to drink cranberry juice frozen solid. Take something off a different shelf moldy. It is almost impossible to deal so I go buy a garage refrigerator to try to survive the holidays. I will never purchase a Viking product again and when Im in store I do walk up to complete strangers and tell them to run from this product. It saddens me because I would love to support a company made in the USA. I just would like a company to stand by this and make good.

We’ve heard good things about Viking refrigerators and have seen them in other people’s houses. We’re happy with our refrigerator. We like how all the shelves are laid out to keep it organized. It is a good product and I would recommend them.

I have a Viking stove that Ive been pleased with it so I assumed their refrigerator would be of good quality. I got a brand new one and it was a store model because the other refrigerator was going to be a three-month wait, which I couldnt wait for. I received the refrigerator in June and I like the appearance of it. But I noticed one issue in mid-July where the door doesnt shut properly. The icemaker then broke in September. I noticed that it was freezing stuff in the back of the fridge. That was probably a few weeks afterward but I suspect it hadnt worked at all. I was told that there are three broken parts in my fridge and there is nothing that Viking can do until the supply chain works its way out. Im not pleased.

We like Vikings brand and the way it looks in the kitchen. The refrigerator is great. All the controls are on the left side of the door, and its easy to program everything else. Its wide so its easy access in and out. I like the different drawers and the accessibility to the refrigeration part. Plus, you can adjust the temperature and humidity. The wide shelf space also makes it very convenient. Overall, it’s been easy, manageable, and it sits perfectly in our kitchen.

Issues include: Plastic drawers and flip covers all cracked. Ice maker replaced multiple times. Freezer door does not maintain a complete seal. The collection pan at the bottom of the refrigerator overflows.

Viking is a good brand. I have all Viking appliances and I love them. I bought the refrigerator three months ago and I like everything about it. The salesperson who sold it to me was nice, friendly and helpful. Overall, it was a great experience.

We received our range and it was installed in our home. Everything worked fine for a day. Then, the oven stopped working. We called for a service technician to come out. They came out, did some adjustments, and nothing worked. He couldnt get it to fix so he said that we got to order new parts. I told him that it is a brand-new range and I asked why we need to order brand-new parts. So, it arrived faultily. The parts were back-ordered for probably a month. We spoke to our regional representative, trying to figure out what the holdup was. Of course, it was blamed on COVID and I understood that. Then the parts came and the service technician installed them. Everything was working when he was here. He left that evening. I went to make dinner and put a chicken in. An hour later, the oven was lukewarm. It didnt maintain its flame. The next morning, before I called them, I thought to see what was going on. It would go through its clicking cycle to ignite. It’s a liquid propane system. And we ordered the correct range.That morning, it went through its cooking cycle like it always does and didnt light. We tried it again and then a fireball came out the bottom of it. I called the technician and told them what happened. I also called our regional representative and told her what happened. The technician was busy and couldnt come out ‘til the next week. Then he came back out and looked at it. He called the Viking service line and went through all of the suggestions that they made. He could get the small oven to light, but could not get the bigger side to light, and now has ordered another part. I think its the igniter or something like that is not working. I just got a phone call this morning that were on the schedule two weeks from now to get it repaired. Right now, I’m not very happy. We can use the top, but we cant do anything in the oven. Its pretty frustrating, especially since this is supposed to be top-of-the-line. So, basically, we have a brand-new piece of metal sitting in our kitchen that we cant use to its full extent. The most frustrating thing is were not getting any discount or benefit. We tell our representatives whats going on. We even said that we wanted another one because what if something happens to this one again? I dont know why that wasnt offered, again, ‘cause its a brand-new thing and its faulty when it arrived. I understand its a big piece. Its not like something that I brought home in a bag. It involved shipping and people installing it. But were kind of stuck as a consumer. Our technician is great. Theyre highly recommended. It’s no fault of them. Its the product and these arent cheap. Essentially this thing is the price of a car.

Our builder sent us to his appliance vendor to select kitchen appliances, whereupon a salesman convinced us to upgrade to Viking--there was some kind of package deal on at the time. The first 2 years were marked by constant frustration. The fridge had no shortage of problems (our version had a fridge above and freezer below). The hinges were replaced by a factory-authorized repairman twice (the first time, he forgot to lubricate them, and we ended up with a small pile of metal dust from the grinding metal parts). It took several attempts to get the door to stop swinging 180 degrees. The metal freezer rack started rusting (the factory sent the wrong part for the first attempted repair). Later, the thermostat failed and had to be replaced (it was actually my co-worker who diagnosed the problem--meanwhile, the distributor denied that could be the issue). At some point, I noticed the plastic door gasket was tearing, but I let that one go. These days, every time I look at the fridge, I cant help but notice that it isnt aligned properly. And of course, we never even thought to look at the Energy Guide sticker, where I was surprised to find its rated one of the least efficient refrigerators in its class.The oven arrived with a faulty door. A new one arrived, but the repairman sent it back because it had been damaged in shipping. The second warranty repair seemed OK, but my wife was always unhappy at how long it took for the oven to warm up. The microwaves magnetron failed under warranty and was replaced. But this morning, the microwave started arcing, smoking, and making spectacular sparks from behind the back panel. Its now 6 years old, and I think its life has ended.Im pleased to say that we did not roll over and play dead, and successfully argued our case to get Viking to cover all of our problems under warranty (except todays event). But my wife and I lead busy lives, and its been very draining to be constantly booking appointments, waiting around for repair people to show, and badgering the company. When we first bought Viking, I read all about how they studied and learned from Toyotas quality control systems. All I can say is, they couldnt have been paying much attention on those trips to Japan.

Viking had the best package for me when I looked at all the other options. The team at the dealership was great. I like my range but I already have had to have somebody come out to do a repair on it. Another tech would come out on Friday next week to do a repair on one of the ranges knobs. Needing those repairs have been unfortunate, but other than that, everything has been fine. They were covered under the warranty and it was very simple to get a hold of somebody to set everything up.

When the refrigerator was delivered, the shell was dimpled. So I had two replacements come out, and Viking could not correct that. I got a third refrigerator last week. I was traveling on a weekend, and the compressor stopped, but it came back on. So Im still having problems with Viking. If I had to do it all over again, I wouldnt choose Viking. Theyre not very good products at this time. But their technicians have been great.

We built a new home last year and we liked the Viking products that we’ve had in our other home. The quality of the refrigeration from Viking is great. The only thing that I have not liked about it is they’re not very deep, especially the shelves, because I was used to a deeper refrigerator. But it’s great as far as the performance. I have the Viking All Refrigerator and I like that our freezer is separate. Their team members were great and we ended up buying all of our appliances from Morrison in Midland, Texas and Kay there was absolutely wonderful.

I heard of Viking Refrigerators through my friends. Viking has favorable feedback about the appliances and their quality overall. I also like the competitive pricing bundles that they had put a place for this past year-end. They had an aggressive buy two, get one appliance free. And then also, they had a 5% discount rebate built in. It outpaced most of their competitors and at that point of seeing that, it became a no-brainer to buy a Viking.We have an 84 inch by 42 side by side and it works fantastic. The only thing it doesnt have is the water dispenser, but thats not a problem for me. It has been working great so far. Also, my experience with the Viking dealer was great. They did really well and inspected everything out for us and made sure the appliances were gonna fit in terms of measurement, design, and all those basic necessities that I was looking for from a product across the board. We put in our entire kitchen with the Viking products and they did great. I would recommend Viking to others.

Our Viking Refrigerator is crap. The drip pan was cracked and the door for top drawer shelf for dairy products keeps falling off. Were supposed to get a new one and thats been a month. Ive had four service calls in trying to figure out what is going on with it. And so far, no ones been able to figure it out. Also, it’s loud and the fans make some noise. Ive called to let Viking know several times but the only authorized repair dealer in our area is the one that broke the previous fridge. Theyre awful as well. Were still working with Viking. I spent 12,500 grand buying a new fridge. Im not gonna throw it away and go find something else until they figure out whats going on with it.

We did a complete kitchen remodel and I told my wife she could pretty much have what she wanted. We have the Viking everything like the dishwasher and microwave, except for the fridge. We have the Viking range too and its an awesome machine but it has some gremlins in it. Multiple times during the hours and the cooking process on a long day, the thing just shuts itself off.We called customer service and weve had a maintenance repair guy out. The problem is its duplicating the issue because its always into a lengthy process like youre cooking a roast for a turkey for hours and hours. Now we just kinda documented it best we can. We know the product comes with a two-year warranty so were kinda waiting to see if it gets any worse or what. My wifes frustrated because she should be able to deal with it, walk away from it and not worry about the thing turning itself off.

I have a Viking gas stove that does not turn off and continues to heat until I have to turn off the electric at the circuit breaker. I have had this repaired just a few weeks ago and it is happening again. I have been waiting for a call back from Viking since Monday and this is dangerous. My husband has called many times daily. The oven thermometer read over 700 degrees. Viking will be responsible if something happens. Weeks without an oven is unacceptable when you pay almost $5000 for an oven. I want this fixed. If my house blows up, it is well documented that this is part of the recall and I have called you guys. Im sure the insurance company would see Viking as responsible. Unacceptable!

Viking refrigerators had the designs we were interested in so I bought from them. But the quality is very substandard. They had to replace the first refrigerator because it was defective. It took eight service calls with countless calls back and forth over a period of seven months to finally replace it. Then, they shipped a new one and before they installed it, the installer scraped off the insulation on the outside of the door. It was a custom ready refrigerator so we installed our own custom panel on the outside of the refrigerator. So now, we’re getting water drippage between the refrigerator door and the inside surface of the custom panel onto our hardwood floors. And the food is freezing inside the refrigerator.I’ve been going back and forth with Viking for a couple of weeks about this and I found out that they changed the engineering on the door. They’re saying that they can have new doors installed but they can’t be held accountable if my custom panels won’t fit the door. They’re not giving me any help. I called Juanita, the supervisor in the customer service department and she doesn’t answer our calls and doesn’t return calls readily. It’s ridiculous. My whole kitchen was breaking. I have this very expensive 42-inch side by side refrigerator, the dishwasher and the warming drawer. All the appliances are Viking. And then I don’t get straight answers from them at all. It wasn’t a good experience. I would not recommend it.

We got our Viking refrigerator through Famous Tate and they took care of everything for us. The refrigerator we got is very nice and Im pleased with it. It was an easy purchase and delivery, and the quality of the product is extremely high.

I liked the quality of the Viking Range that I have observed at a family member’s house. I spent about two hours in the store and we finally landed on a product that I liked. However, I was really dissatisfied when the installer came to put the Viking Range in. They charged me $200 for the install, which I don’t remember having that conversation with my salesperson. I paid $50 to have them install the dishwasher so I thought I had paid for all of my installation fees already when I purchased the equipment. I paid them the $200 because my beef was not with them. My beef was with Famous Tate, who sold this stuff. I then brought my concerns to them. After some back and forth, and then realizing that I was not going to accept their answer, they finally gave me a credit of $200 on the purchase, which completely satisfied me. We also have a slight issue with our oven, where the door does not always close or shut off the lights. It is not pressing that little button that turns the light on and off. I have reminded my wife to call Famous Tate about it.

The purchase and installation of the new range was very seamless and easy. Everything was delivered on time and in good shape. The only negative is that the glass panel keeps getting loose on one of our two Viking ranges. I have to keep screwing it back in. But everything works great. They all perform as advertised and we havent had any issues. It’s a good quality product.

I wanted a nice, basic door cabinet refrigerator that I can slide it in, but not built in. Ive done the research on the competitors and Viking Refrigeration always had a high rating. The quality is good and I like that I can really see well in there. I’m very satisfied. I bought it from an appliance store, and I can’t say that they know what they’re doing. I also needed a range, but the appliance company didn’t set in there right. The range arent as good as they used to be, but our refrigeration is good and I would recommend it to anybody.

Spend over 20k for Viking Appliances, have had numerous issues with the refrigerator which they kept putting patches on until the wart he runs out and now the ice bucket and the ice maker is broken and Vikings response is always the product is out of warranty and theyre more than happy to provide phone numbers to call for service which you will have to pay out of pocket. The ice but care for the working refrigerator has been on back order and not available anywhere plus you are stuck paying over $500 for it. Viking appliances are supposed to be high end products with horrible customer service. They also tend to break down a lot. I request spending so much money on Viking appliances and would never do it again and would highly recommend anybody considering getting Viking products to stay away from it.

My husband and I purchased a BRAND NEW Viking VDOF730 professional series double wall ovens with the french door. It was installed on December 21st 2015. It worked beautifully for 10 days. The bottom oven stopped working on December 31st 2015. Turning the bottom broiler or convection on and the oven still doesnt get over 150F. When I finally got through to Viking customer service this morning after a 30 minute wait on hold, they authorized appliance service to come out and fix it on Wednesday, the day after we can no longer return the product. Let us hope that it keeps working afterwards.Updated on 03/10/2016: I first posted in the beginning of January 2016 regarding brand new french door stainless steel double wall ovens. It took several days for a serviceman to come out and verify that indeed the bottom ovens are not working. He ordered the replacement relay board and bottom element that day. Then the service department did not know when the replacement parts would ship. After almost a month of daily telephone calls to the customer service and to Pacific Sales, Viking finally agreed to replace the whole unit.The second unit was going to be sent to another city as there was an error on geography. Another two weeks pass. The replacement was damaged -- enamel cracked and scuffed off, oven webbing ripped, spiral machine marks on the racks and off-center doors. They were notified and we were told another new oven would be sent out. This time, 11 different signatures were on the inspection paperwork and it was installed. Then the installer damaged the doors. A different service is finally sent out -- without the french doors, or bottom hinges as the bottom oven is not closing properly. But it is okay to cook with -- so I am told.Within 2 days of it being installed, the ovens are running hot. You set it for 325 and it goes to 450. I am greatly annoyed. Yesterday, we are not notified that the service guy would be here to replace the inside of the french doors and the bottom oven hinges -- on a brand new oven. It was a fluke that he pulled up as I was coming home. He installed everything but still doesnt like the replacement hinges. I am giving it another try for a month; otherwise, goodbye Viking ovens. The gas cooktop appears to work fine although our downdraft pulls the flame out. I would NOT purchase their products again.

First issue: Self Cleaning never worked. Wiring problem. Had to pay out of pocket. Second issue: Turned on the self cleaning this morning on the large oven and the inside glass blew up inside. Thank goodness I was home. Scary when an upscale appliance goes south. Anyone had that happen? Please advise.

We were doing a remodel, and based upon what our designers were saying, we got a really good deal on the Viking refrigerator that we received because it was a floor model for a resell value. I really like the overall quality of the fridge. When it first showed up, the icemaker wasn’t working, but it was very quickly remedied.

Ive known about Viking for years and they suited the needs that we had at the time. They had everything we were looking for. Our experience with the salesperson was fine and the quality of the range was very good. I like the oven the best and it was nice to cook with. Im very satisfied.

The Viking range is a pretty good range. Its got high BTU and the stovetop is especially pretty good. I do have some concerns about the oven though. The temperature seems to be off from what you set it to. Otherwise, I have no complaints about the quality.

I would not recommend buying this refrigerator. After spending $4,000.00 on this refrigerator, we have waited 4 days for customer service to assist with warranty and have now had to contact an outside agency. After 2 hours of attempting repair and figuring codes we still have a non working Viking refrigerator. I have never had an issue with a cooling fan (per code) and have paid less than half of this money for other refrigerators. Appliance repair state this refrigerator is made by too many different companies and is very difficult to fix. I hope Viking stands behind its product and fixes this refrigerator or sends us a new one.

In the year 2000 my husband and I bought a home and shortly after began an extensive and costly kitchen remodel. We spared no expense and believing we were buying the best, we bought a Viking refrigerator. In hindsight, it was our worst decision. Almost from the very beginning we began having problems. The ice maker stopped working, the door accessories and drawers began to crack to the point that one of the condiment containers has a huge hole on the bottom rendering it totally unusable. Certainly not the quality youd expect from such expensive appliances. When food started spoiling we knew we had a big problem and called Viking for help. By then, of course, warranty had expired but they recommended a local service company. By the third visit with no resolution we knew we were dealing with an incompetent repairman and my husband, at this point beyond frustrated, practically threw him out of our home. We never got any satisfaction from Viking. And its incomprehensible to me that after spending thousands of $$$ on a beautiful, state-of-the-art refrigerator I am forced to make ice in plastic ice cube trays and keeping milk, cheese, cold cuts and veggies in my old GE in the basement because the temp is never cold enough no matter how we adjust the settings. Last night I opened the door to put something away and felt warm air. The Viking finally conked out. So, this morning my husband and I are debating who to call. And as I google Viking, I came across your reviews and, can I say, I am shocked by the hundreds of negative stories I have spent over 2 hours reading, stories so similar to mine. So now I dont know what to do. Do I dare spend possibly $1,500-2,000 in repairs which may or may not fix the problem or do I ditch the Viking and take the loss? One of our dilemma is that our kitchen was totally custom therefore the Viking is tightly wall mounted with molding and trim all around. Would I be able to find a non-Viking refrigerator that would fit the same dimensions? I am so angry. This is certainly not what one would expect from a company like Viking. I am open to join a class action suit.

We had a built-in grill when we moved into the house about 40 years ago. We then replaced that and got a 24-inch Viking grill. When we decided to get a new stove, we wanted to match it up. Previously we had an electric stove. We checked other things like BlueStar, but we liked the looks and the style of Viking so we selected it. Its great and the heat of the range is so much even and it works so much better. The temperature control is really nice and I like the one pullout rack which is really convenient. The product is also easy to clean. I lift up the racks on top of this each day and I can dust underneath there. You can take the ceramic tops or the steel tops off the burners as well. It’s really nice and so much better than electric. It also looks like a million bucks and will never go out of style. It always looks like a professional item and is classy looking too. Its the best there is. The installers did an excellent job and we had all the trim pieces. We inquired about getting a broiler from them but Viking doesnt make them anymore. I’m going to have to have some Viking products when we move. I was in the Fire Department before I retired and all the fire stations had Viking grills and gas stoves. There were about 8-burner stoves and that’s where I first saw them. They always worked well. I am thankful for Vikings good products and am appreciative of them. I’d highly recommend Viking.

I always wanted a professional range. I moved to this house and they have a Dacor. But somehow, when the contractor from the home warranty came in to fix it, they screwed up. They messed up with something. The stove is too old so I had to replace it. The home warranty gave me the option to choose from. At that point, when I was going over some information, I found out Viking is a good stove and the price is quite reasonable for the amount that the home warranty was compensating me. I picked it not knowing that I will have this problem periodically. I have a sparkling problem with my stove on the right. When I turn it on, I always have to use the match to light. This is a brand new $1,000 stove and I dont understand why. Also, when I was reading the description, I wasn’t aware that it’s an open stove. Some of the stove, on the top, the water can overflow into the lower shelf all the way to the tray below.I also bought the Viking dishwasher and I found out the instruction book is not very well written. For a long time, when I try to press the button, the red light’s blinking. That means it has not started. And I keep closing it and opening it, and not until many days later, I called Viking. They said it was like a defect. I have to press it once then push it in. I cannot press more than once. But they don’t address that in the instruction book so people don’t know. Right now, the handle that opens up the dishwasher is moving but I have no idea how to tighten it up because I don’t see any holes.

I purchased a new Viking refrigerator model number vcff036ss in 2007. I need a replacement part, 021881‑000, which is the control panel, as the refrigerator won’t turn on. Viking has had the part on back order for 5 months, essentially obsoleting my very expensive refrigerator after 11 years. Why would anyone take that risk?

We had a Sub-Zero and then we decided to try a Viking. We wanted a freezer on the bottom rather than the side to side, and it’s stainless steel. However, we’ve had some problems with the freezer as it stopped working. Somebody came in and defrosted the drain line or whatever that gets clogged up with a hair dryer. We had to spend about $400 to $500 to get that fixed as it was out of the warranty. Also, Im not all that impressed with the set up for the authorized repair. We called customer service, and the repair people are coming again tomorrow. But it’s like I’m talking to somebody where I got a phone bank somewhere, and it’s not a local business. For one thing, we can’t find the stupid model number or the serial number. They’re underneath somewhere strange in the back of the freezer, and one can’t get down there to see it. Also, the other day, one of those bookcases with the sliding shelves on the door broke apart for no reason. I had to order from Viking a new one for a couple hundred dollars for half of one of those bookcase sliding units. It’s so stupid that I’m trying to get that plastic. This unit just broke apart for no reason, and then I’m trying to go find the model number and the serial number so that I could talk intelligently with Viking support, and I can’t get it. The only way I found it was to go back to the original invoice from ABW who were the people who get all the appliance for us when we were renovating the kitchen. Other than having these incidents, Viking is a good refrigerator and we like it.

I like the reputation of Viking. I purchased a refrigerator-freezer from them but then it came without the leveling package at the bottom. Furthermore, it doesnt make ice and it makes a weird “boing” noise when I open the freezer door. Also, the door on the freezer got scratched when the men came to put my cabinets in. That’s being replaced under the 90-day cosmetic warranty. But in the meantime, I asked them to put the grill on the front of the refrigerator down at the bottom. However, the guy who was installing the cabinet said that he couldnt because my leveling package isnt there. Their techs are coming out to put it in, and that’s gonna be quite an ordeal ‘cause it’s gonna take three men to stand it on its side and put it the leveling package. Also, Im not happy with this issue because I’m gonna have to sign a waiver telling them I won’t sue them if my floor gets damaged.Furthermore, the people who are dealing with the warranty issue regarding the door and the leveling package kept asking me who delivered my refrigerator. So, the people who delivered it to me knew that the leveling package wasnt there and didnt say a word to me. I wouldnt have known had I not had cabinets built around the refrigerator. Nevertheless, the refrigerator-freezer works very well, except with not making ice.

I purchased a food truck with a 4-burner center griddle stove. At first I thought what a great deal. I made just looking at the value of the stove alone, not. Its been a nightmare from day one. Two knobs were broken off and cost $175.00 to replace each without installation. When I read the instructions, it said no guarantee unless installed by a certified repairman. The gas grill ignites constantly clicking drives you nutty. This product is way overpriced for my type of business. All I really need is a good old fashion Kenmore or any type non-commercial stove. This is like owning an European auto with services changes out the wazoo.

I ordered the Viking over the phone with someone. I had to wait for the hood and the dishwasher for quite a while, but it was okay because we were waiting on other stuff for the kitchen remodel. I like the style of Viking Ranges and nobody else makes red in that kind of an industrial feel. Its quality also has been great so far. I like all that all the burners are the same size and its iron top is simple. It was pretty good and I’m glad that they just left it to me to install. However, the dishwasher that I’d gotten originally from them has no damage on the outside but was all dented on the inside, so I don’t understand how that could have happened and I didn’t realize this until I went to put it in after having it for 20 days after they delivered it. Then at the beginning of March, it stopped working. The pump that takes the water out just continually would run and it would never start another program. Viking replaced it for me because they couldn’t find a service person in my area. But they wouldn’t just send it to me to put in, so I had to deal with letting an installer put it in. The installer did not do a great job so right now, I have to go back and level it. Now I have to find some additional insulation because they took that with them and they didn’t put all the insulation in the front so it’s louder now. They also didn’t put one of the screw covers on and it’s a stainless steel screw on a black background so now the black tic-toe panel on the bottom has one screw that’s glaring. I gotta fix those things and I’ll paint the screw. I wish they would have just sent it to me and let me put it in, but they insisted on it. In terms of the way they handled the situation, I thought I was dealing with someone who wasnt able to make any decisions. It took them from the beginning of March until they put it in on Thursday to get a working dishwasher. But I would still endorse my friends in getting Viking because I think that’s not necessarily a manufacturing problem.

I have been using a Viking range for a month. Its a good quality brand. I like the price too. The salesperson at the appliances store was knowledgeable in general. While its plain, it looks nice.

Everybody talks about how good of a stove the Viking is. I just fell in love with the ranges. When I purchased it, I love the fact that it had the griddle in the middle. I never had a range like that. Plus the dealer was pleasant, straightforward and very helpful.

A friend of ours recommended Viking Refrigerators and my husband looked at everything online and read the reviews. We purchased everything online and it went well. Everything was like how they told us. Plus, everything was here on time. The refrigerator had a lot of space, which was the one thing I was looking for. Plus, the separations are perfect. I’m really happy with what I got.

I choose Viking Ranges for their quality and I just like them. They have a very good quality. My favorite feature is its consistency in cooking. I also love that each of the burners has a simmer mode, which is good. I bought the range from someplace online. I also bought the extended warranty and there’s one company in our area that works on the Viking thats certified if I have any issues with it.

I heard about Viking Ranges online and from friends that had it. I liked the name, the look and the feel. There’s a lot of good parts, and as far as the performance, the heating elements of it, especially the oven, its very good. It heats up really fast and I really like the feature. However, the main issue I have with the range I bought is the door being so heavy. It has different panels and then those panels are latched to each other. I’ve been having issues with the door not latching all the way because it’s so heavy that it’s coming apart. And since the door doesn’t close all the way, now the heat is escaping. I had a technician come out here twice already who tried to repair that and rescue that back in there, but now it’s the same issue happening. They won’t replace the door. I’ve called everywhere and nobody gave me a satisfactory solution.At first I called from the retailer I bought it from. It was right at the end of the warranty period. So the first time they came out here, it was still under warranty. They repaired it and no charge. And then, six to eight months later the same thing happened again and the guy came out here again. So, he wrote it up and apparently they didn’t want to replace the door. They just repaired it. So, we’re having the same problem. And then I tried to call Viking directly and then I had under the warranty extended warranty go to waste. If you pay a lot for something you have high expectation and high quality, but it doesn’t seem like it. And then we call and don’t get the resolution that we expected. For that reason, I would never buy a Viking again.

Everybody says that Viking Ranges are the best ones. I bought my range from ACT Appliances and we love it. Their team was very pleasant and knew what they were talking about.

I have Viking in other homes, and this time, they were running a rebate which was a considerable amount of money. Also, Viking was acquired by another company and word on the street was their quality issues had been fixed. I also looked at Wolf and Thermador and read horrendous reviews about them, but they’re great products too. Ultimately the price point made the big difference for me and I bought a range from Viking. The qualitys pretty good. Upon unboxing and installation, there were two burners that were inoperable so that was not a good start. I then got a service call in and haven’t heard anything from them and it’s been two weeks. But I have been able to use it. I like the rapid heat oven which is very nice. I also like the true convection oven portion of it. It has three different convection modes, but the true conduct is very nice. And the overall appearance was very sharp. The dealer was good too. I did most of my research online and I have a rep that I used. I simply called him and said, “Order it.” Its a great product, well-made craftsmanship, and a value in the realm of high end, other than the burners. But I thought that may have been a shipping issue.

I was online looking for a dual-range stove, dual-fuel, and I came across Viking. I know people have them and are very happy with them so I went with them too. The quality was great and I love it. The biggest thing that sold me on the Viking was the burners, just being able to turn them on without having to program anything. That was one of the big features. And I have cats, so they walk on top of the stove. Most stove controls are on top but the quality of the Viking, the BTUs, the way it cooks and everything, it’s great and I really enjoy it. It has been a great experience.

Our Viking refrigerator is spacious and the shelves are usable. I use the temperature control a lot. My only issue with it is the ice tray location. If it self-fills too much and you pull open the drawer, a lot of the ice fall to the back and go down the floor. But overall, its a great refrigerator.

I had Viking for 14 years and I never had a problem with it. I liked it very much and decided to go with it again. The first one I had, I liked its dependability and the way it cooked. It was a high performing stove, and I liked that. What I have now is the same model, newer, and it’s no different. I had two problems however. I ordered my Viking range and when it came, there was a gas leak in it. The Viking person could not find any smell of gas, and he thought I was crazy. I had the gas company out and they found that it was inside the stove. Then the second time, they took that stove away and gave me another one, and I had a defect in that one also. So, I’m on my third stove, but it’s finally the right one. The installation teams have been fine too.

About 6 years ago, we completely remodeled our mix and match kitchen to all Viking products. We had a range (6 burners), hood, dishwasher, built-in fridge, microwave and warming drawer. We have recently moved and want to update our new kitchen with Viking as well. Im researching product to see the reviews on their newer models. I really am shocked at all the negative comments. I just thought with all the negativity out there, I would jump in to say I have really enjoyed my beautiful kitchen for 6 years. I am very anxious to outfit my new home with Viking! Our family and friends spend a lot of time in the kitchen and it has yet to let me down.

I love to cook and Ive always loved and wanted a Viking range for many years. We finally decided to get a range and Im very happy with it. Our Viking range is something Ive wanted for many years and it is fantastic. I love that I have six burners, that I have the option of convection and that its gas, since Ive always had electric. The team at the Viking dealer was wonderful and great but I was not impressed with all the demonstrations there. We also got a dishwasher, a refrigerator and a hood. Upon delivery, we had a dented dishwasher, which was not anybodys fault, and they replaced it which was fine.

My range is perfect. There are no scratches or dings when it was delivered. The fridge arrived and was completely beautiful on the exterior, but on the interior, all the shelves were smashed and ripped out so I had it replaced. Now, Im waiting a door on the new one and a door for the dishwasher because they were both damaged in transit. Its unfortunate. But as far as how they worked, theyre wonderful.

We have had constant ice maker issues (constant tapping noise as ice maker has always had issues with ejecting ice) and now the button that ejects the water filter is broken. We love our professional Viking stove but this product (2017, 36 French Door) sucks! Plus dealing with customer No-Service with Viking is a waste of time in my opinion!

We just got a range that we knew had worked for many years. Theyre a little expensive, but the quality is excellent, so it may be worth it. One time, we were doing routine cleaning and it was very dark in there even with the light on. I turned the flashlight and I could see that there was a scratch. For the price-point we paid, it shouldnt be scratched already. Its a year old. I called somebody and he took all my information. He said that they would call me to set up a person to come take a look at it and nobody followed up with that. That was two months ago. But then I like all of this range. Its very easy to clean, and the heat is very easy to control.

I liked the way Viking Ranges look better than other competitors. I like my ranges quality a lot, but there are a few things I dont like. The top is very difficult to clean. There’s a bar on the top before the burners and it’s like a crevice. Theres no flat surface there because of that enclosure. Everything around the burners gets into those cracks. It’s in a really bad spot for the stainless and you have to clean it constantly, and the best thing to do is vacuum it up. Plus it doesn’t make sense that they didn’t make a smaller burner. They’re all the same size and if you had a really small pan, it could be difficult to use. Other than that, it cooks very well. I like the oven racks and the way they telescope out is good. I’ve cooked a lot in the oven and it stayed clean until I dumped a batter of egg thing in it. I slipped, but it was fine. Theres a learning curve though. You can’t just put it in and use it. You need to really read.

The quality of the Viking Range is fantastic. I already have one and I wanted another one. I like the light above the knobs. Its pretty awesome. I dont have it on my old one, but we just got the new one. The customer service at the designer show has been really good, too. However, we have had a problem with the oven temperature. Ive had a technician come out and it wasnt resolved the first time so Im waiting for them to call me back and see if they can resolve the issue. It would also be nice if there was more information on troubleshooting oven temperature for owners, if thats possible, or just a little bit more explanation on how the ovens work and how theyre a little quirky. Nevertheless, its such a beautifully made stove. The racks didnt slide out. Its a great piece of equipment.

We bought a house that needed to be updated and remodeled. We decided that the one thing we would splurge on was kitchen appliances. We purchased a range, hood, and dishwasher from Viking. From the moment we began the install, we were disappointed at every turn. For starters, the company sent the wrong metal bracket that attaches to the underside of the hood where the exhaust pipe attaches. It took them THREE MONTHS and three tries to send the right piece!The woman who answered the phone at Viking was useless and it took my husband days to of calling to get someone who could answer questions on the other end of the phone. When they sent the first replacement piece, we called the installer and had to pay him even though he couldnt finish the install because it was the wrong piece. When the right part finally arrived we had to take the hood down and start all over again. The customer support? As far as Im concerned it was nearly nonexistent. The oven itself doesnt seem to be regulated properly. On a 350 degree setting, baked goods bake too fast or burn. Im 62 and Ive baked all my life. Its not me, its the oven. And trying to slowly simmer on the stove-top? FORGET IT! Everything boils away. The dishwasher is another story. It was part of a package deal and now I know why they were practically giving it away. I have two college degrees and I cant make this thing operate properly. No matter what I press when I open it after a cycle everything is wet. The other night my husband started the cycle before we went to bed. When I woke up in the morning it was STILL RUNNING. I am so disillusioned with the products but even more so with the VIKING Company itself. I would never recommend this company to anyone. AT these prices one would expect consumer service to be stellar. Instead I felt as if they resented our calls. SHAME ON YOU VIKING. I was so happy when the appliances arrived. Now Im thinking of selling them.

The delivery of my Viking was quick. The setup was questionable though because they broke the hinges of my range when they delivered it. It took a month for us to figure out that there was something wrong with the stove and then realized that it wasnt closing properly and that the hinges are broken. It took about six weeks after we notified them that there was something wrong. They came, repaired it and its working perfectly. It works as it was supposed to. Its really fast, efficient and beautiful to look at. The quality is absolutely perfect.

We have been very disappointed from the first days when we purchased our full Viking appliance kitchen. The lettering and markings on the stovetop disappeared in four months and the wall oven light switch was done in 1 year. The refrigerator door hinge broke in a year and a half and now the oven door doesnt close correctly. We are moving on to another brand.

A Viking range was in the house when I bought it and I haven’t had a good experience with it so far. It cooks well when it is working but I got a knob that broke off and I have to get a burner replaced. There’s a place of service in my area, but I haven’t had the chance to get it scheduled yet so the range hasn’t been fixed yet.

We needed a new fridge, and we heard that Viking was a good model, so we decided to buy it. But ever since we’ve had it, it has been giving us nothing but a problem. We’re working with Best Buy to have it replaced as soon as they can get us a different model or unit, not even Viking. The compressor seems to be humming a lot louder and unusually higher. So it’s this annoying, high-pitched hum that we constantly hear. Also, the alignment of the bottom freezer drawer is a bit off. They tried to replace it with different Viking units from different warehouses, but all of the refrigerators had the exact same problem. So we did not go with a replacement, and we came to a mutual decision that we’re gonna have the Viking taken back by Best Buy and have it replaced by a completely different brand. We got the 36-inch freestanding unit and it is absolutely not one I would recommend. Best Buy asked us to reach out to the manufacturer directly, and they came over and saw the unit, and they didn’t really do anything. They told us that they were not gonna be able to help or do anything here and that we just have to talk to Best Buy. So while they were polite, they were utterly useless.

WARNING!! YOU ARE ABOUT TO MAKE THE WORST DECISION OF YOUR LIFE IF YOU DECIDE TO BUY A VIKING APPLIANCE!! Keep reading: DO NOT waste your money!! We had a KitchenAid range/oven that lasted for years. Got tired of its look and decided to spend a lot more to show off our brand new renovated kitchen. So we went with Viking – possibly the worst mistake of my life! For starters the rubber feet on the top grates kept falling off. Then the oven racks stopped sliding followed by the electronic ignition never going off after the burner was started. Made a huge stink at PC Richard and they finally got Viking to send a technician. Needless to say that sent an independent service company who only showed up TWO weeks after we opened the service call. They replaced the grates and oven shelves... which lasted only a month!!Out of stupidity I had put a deposit for an almost $10,000 order for our second home in Vermont. The salesperson at PC Richard told us the D3 series was the economy Viking line. (Seriously??? $3G for it? Could have bought 4 KitchenAid ovens!) So he recommended their top of the line. However, after getting stuck with this disastrous lemon, I canceled the order. I never believed on reviews but the self-cleaning cycle JUST stopped working. I got so mad that I decided that I will do whatever I can do, for the rest of my life, to educate consumers so they do not get trapped by Viking into believing that Viking is a state of the art, top appliance manufacturer. WRONG!! SAVE YOUR MONEY!! DO SOME RESEARCH ONLINE. FIND A GOOD MANUFACTURER BUT NEVER, NEVER IN YOUR LIFE BUY VIKING.UPDATED ON 08/31/2016: This is a follow up after I posted a complaint here. After posting the complaint they were very quick to email me (customer service support supervisor Juanita **). An independent technician fully evaluated the Viking appliance and made a list of items that needed to be replaced. The list is 5 rows long - that by itself says a lot about the range. The technician was excellent in explaining everything to us. Upon his departure he said that Viking will need to approve the parts or decide to replace the range. This was on august 10, 2016. Today, three weeks have passed and... not a word from Viking. I called the service company and... Surprise!!!! Viking has not even responded to their request. So here is another important piece of information. Be aware!! They claim excellent service... Well you are for a big, big surprise. As big as the one you are going to get once you buy a Viking appliance. No matter which type, not matter where. Horrible company. Save your hard earned money and certainly dont spend it on a piece of garbage like it.

Viking ranges are so expensive and buying one was not our goal. But we just remodeled out kitchen and when we went into the showroom to start buying all the appliances, we walked by a Viking range and it was the most beautiful thing we ever saw. My husband loves to cook and we thought we had to have that. So we spent the money and bought one because of how it looked. Also, the brand name is nothing but the best. Viking is synonymous with quality and youre gonna lay down some bucks for it but it is worth it.The reps at the Viking dealership were super great. It was a location where they sell several brand names but the rep that helped us couldnt have been more helpful, nice, and informative. We bought the one with the four burners and the grill in the middle. My husbands favorite feature is the grill and mine is the baking oven. I like the way it has the latch pull out which are like on rollers. The quality of the range is beautiful and our experience with it has been great so far. But Im concerned about the way that little vent that is at the back of the cook area is placed because when it bends out, it kinda hits on our backsplash and over time, that heat at the scene may be an issue. I wish the guy told us that when we bought the range, but that is not a complaint. We bought the Viking dishwasher as well. We had a guy come out and he said that they are great dishwashers but he hates to work on them because they are so complicated. Youve got to pull things apart. But he said that he doesn’t have a lot of problems with them other than it sucks when he has to work on them. As a consumer, we bought it because it has the bottom rack, the top rack, and this little rack underneath that you pull out where you can put utensils or knives. That is brilliant. I show everybody that feature and every person Ive shown it to said that they wish their dishwasher had that. So it had an extra feature that, for a consumer, is a winner. We almost bought an under-the-cabinet-microwave-drawer from Viking, too. But we didn’t do it because in the Viking ones, the buttons are on top so, there wasn’t going to be enough room once you put your granite countertop on. People don’t generally put those low so you cant really get your hand to touch them. So, we went with a Sharp microwave drawer because its feature was you pop open that little drawer for all the buttons. So, it was better and easily accessible. Aside from that, we would have bought all Viking.

Im writing this letter in hopes that you can help me with a continuous issue I have had with your 36 Viking Stove. My wife and I purchased a new home in 2008, at which point we decided to renovate our kitchen. When we purchased our appliances, there was no doubt in our minds we wanted a Viking Professional range and oven. We were excited and happy with our appliance for a short time until we began to use it. Over the course of 3 years, we have had nothing but constant troubles with the oven. First the igniter went twice, then the thermostat, then a defect with the range top. We have had several Viking repair visits, each costing $300 or higher.When we made the decision to buy Viking, it was with the thought in mind that paying a little more meant getting better quality, craftsmanship and dependability. Unfortunately, this has been far from the reality we have experienced. Most recently we replaced the thermostat for the baking function and the oven doesnt heat up.Needless to say, three weeks before Thanksgiving, we find ourselves with yet another service call and Im sure more costly repairs. I have done extensive research on the Internet and various consumer affairs sites and found that there has been a groundswell of complaints with your ovens. Frequent mention of inconsistent bake temperature, issues with your igniter system and thermostats lead me to believe there is a known set of defects with your product and this particular model.To that end I am asking that you stand by your product and replace the oven. An investment of $6000 should not require a constant stream of maintenance for a product that should bring with it quality and dependability. Rather than spend time posting disparaging complaints on various consumer products sites. I am asking that you address the issue I have had with your oven so I can get the quality and craftsmanship I expect.I am reaching out for your help after multiple calls to your call center and ask for someone to contact me immediately. I will pursue this issue further and if necessary rally the countless people I have seen voice concern with the range product you offer and have sold. The information for my range is Model: VGSC3676BSS, Serial #: 081108C00053266

Ive owned Viking Range products before in my previous home and the quality of the product is very good. Their ovens are also awesome.

We were going to be renting out our apartment and we thought that a Viking range would bring more value to our apartment to have a high-end appliance. Im not using the stove, but Im tremendously jealous of myself. We just sold the apartment actually and I installed it originally for a renter. So, I never got to even use it. But I love the stove, its beautiful. I love the burners and the heat output that they offer. I also like that theres self-cleaning on it. They have a special feature on that, where it wasnt going to burn out the stove when you use the self-cleaning because it was electric. I love Viking products. We also got a whole suite of Viking products, not just the stove and we like every single one. It was an excellent experience.

I purchase a new Viking dishwasher 2 years ago and it has worked a total of 6 months. The other 18 months, we were getting repairs done on it. Model # VDB450ESS. We have been fighting with the company to honor a replacement and they refuse. I would never recommend any Viking appliances.

The Viking refrigerator has been excellent. However, the experience with the third party dealer was lousy. Three of the five pieces that I ordered had damages. They were cosmetic and not in a location where anybody would see but were pretty significant damages.

Viking makes very good appliances. Haven't had any major issues with it. But their warranty is excellent. For some reason the door mechanism wears out and has to be replaced every 4 to 5 yrs. Service tech will replace it in about 30 minutes, no charges.

Range came with griddle not working and oven not working. Griddle was repaired, but still waiting for oven to be fixed, months later. Very disappointed after spending $9900. When we called up last week, we were told to wait, that it takes a while.

The Viking refrigerator was my wifes choice. We liked Vikings cooktop and dishwasher, so we decided to go with their refrigerator as well. The refrigerator that we got is a little noisy, but weve gotten used to it. Other than that, the quality is very good. We had a KitchenAid before in our old house, but our Viking refrigerator does a better job of keeping things fresh and things dont spoil as fast in it. Im happy and Ive had no problems with it.

I liked the way Viking looked better than Wolf. My whole kitchen is Viking, except for the refrigerator. The range is great looking. The oven and the griddle is nice. However, Ive had three problems with the range already and we havent even had it installed for three months. Ive got parts on order for about six weeks now. For the amount of money that I spent for these things, the customer service part should be excellent. Support is very poor. Viking has a hell of a product, but their customer service is whats killing them.

Best of the best. Very quiet operation. Best in quality. Easy water saving cycles.

I saw that the refrigerator was much better because in the beginning, I was close to buying Sub-Zero. But because all of my appliances were Viking, I didnt want to make a mix. That’s why I bought my own refrigerator. But by the day I bought it, it started to have many problems. The engine turned off by itself. It worked once in a while.Viking fixed it three times. When they were fixing the last time, the tech broke the main doors arm so he couldn’t close the refrigerator. I got more upset about it. He then made the refrigerator open and said, “You have to turn it off, and you have to wait like three or four days for us to have the part for me to be able to fix it.” I said, “Are you gonna leave me without a refrigerator, without a freezer? I mean, it wasn’t my fault. I mean, you are fixing something new, and now, you are telling me I have to wait four days without a refrigerator because you broke the arm?” And the fourth time, they again wanted fix it. I bought something new. I dont want it to be fixed all the time. So, I brought it to the place that I bought it, they spoke to me and they changed the whole refrigerator.Hopefully, I will buy the same Viking set because all appliances on my kitchen are Viking. It came with the house. But the ones they have in the house are the worst ones that Viking has. The cooking appliance turns on by itself too. It has the same problem. Almost all the people who have the same system said all of it came like that. So, if I want something better, I have to change the model and get something more expensive or higher quality. Also, I want something bigger because the one that I have is really small.

I like the idea that Viking is made in the US. I also like the idea of the prestige of the brand. I fix and flip houses so whenever I have it in the budget, Id like to go Viking because it helps with the resale. Their customer service is very accommodating. There is a bit of a challenge of me being on the West Coast and them mostly in the South and the Eastern Time Zone. But I have no complaints. I like the styling of what they do. I like the industrial look of them and how the range fits into a home. Sometimes, the Viking ovens can run hotter than they should. So I had a crispy turkey for Thanksgiving. But that was kind of my fault.

Everything with Viking range is beautiful and works great, but there’s a couple of things we’re concerned about, that aren’t working right. The racks in the oven are not lined up right. It’s very hard to move them in and out. It’s almost like they’re too narrow for the track, like they’re lopsided. It’s weird. And I got the microwave oven, the drawer one, to go with the stove and a part of it looks warped. But other than that, it’s perfect. I love it. They were installed last end of July. I love how it performs and it’s very easy to clean. The only thing, the burner size itself is very broad, so some of my pots, the heat comes more to the side versus the center. I wish it was adjustable, like the circle for the burner where the gas comes out. I wish they were able to do some smaller and some bigger, depending on what pot size I had.

I have all-Viking appliances in my kitchen and I had a custom refrigerator. It was 10 years old and I was having problems with it. Not all the parts were available and it cannot be fixed so it was time to buy a new one. If it had not been built-in with the cabinet, I would have purchased a Sub-Zero because a lot of people said they had quite a few problems with Viking refrigerators. And it was $2,000 more than the Sub-Zero. But I wound up buying a Viking because I had to put in this cabinet what would fit. I got the exact same size as the one they took out, which had wood panels that matched the cabinets on it. But they dont do that anymore. The new one is all stainless steel, and it looks good with the stove and microwave, which are also all stainless steel. They all look the same so it’s fine. Its brand new and it cools well, so I have no complaints. I like that there is LED light in it, because its bright. You could see inside well. At the bottom, you have that little area where you can put a normal-sized pizza box and just shelve it right in there and it fits. Viking has made some design changes from what we have had previously and I think they’re good. But my questions were around the reliability in the long term. Because refrigerators arent necessarily Vikings wheelhouse. Its more the stoves and stuff.

We have a Viking Pro dual 6 burner range. Repair history, replaced igniter just out of warranty. Repaired burnt wiring (could have caused a fire!). Replaced oven door hinge. Now self cleaning has failed, and oven hinge has again failed. Yesterday the bottom oven heating element melted open. Thats enough for us, I intend to put it out front with a lemon on top. Why anyone would buy from Viking after reading these posts is beyond me. I wish I had read them 8 years ago! Look at Consumer Reports, they no longer rate Viking.

The ice cube crusher/cube maker has broken twice. The first time it was still under warranty but it took over a month for the company to send a repairman. The second time that the ice crusher/cube maker broke, it was just out of warranty. The very rude Viking phone representative said that the part (ice cube tray with auger) was back ordered for over 3 months due to the faulty design of the unit noting that the plastic parts keep breaking. The cost of this plastic until was ~$450.00!!! We reinstalled it and it still doesnt work. What a piece of **. I would never recommend purchasing this professional refrigerator/freezer. DO NOT PURCHASE!!!

When we moved to Park City, a Viking range was already put in and I really liked it then. I thought that when we remodel, I’ll get one ‘cause I love to cook. The dealer told me about all the more expensive French stoves which were nice but I can’t afford that much money. I got the Viking range and it’s of excellent quality. It’s an improvement to the 1959 GE maroon wall oven that I had.The stovetop is great and I love it. The burners give you a lot of gas and you can trim down real low and that’s nice for simmering. We just bought everything and we are getting everything hooked up and functional. It took longer on our cupboards than we thought so that sets us back but it’s a wonderful product and I love it. It’s been a great experience and I would recommend Viking.

We upgraded our kitchen with all Viking appliances a couple of years ago, and I have never been so disappointed in a product line. All of the major appliances (refrigerator, stove and dishwasher) had to be serviced within the first year. The refrigerator has been serviced twice, the dishwasher three times and Im waiting as I write this for a call back from the service technician whom I paid $400 for repairs last week. On a positive note, the microwave works fine, but the trim at the base fell off of it, so I threw it away. The trim, not the microwave.Obviously there is a quality control issue that I am told Viking is working to resolve. In the meantime, my problem is the availability of servicing. The closest and ONLY certified Viking repair technician is an hour away (though the closest Viking distributor is 10 minutes away). Even though my appliances are out of warranty, I still have to rely on a Viking repair tech because Viking makes it nearly impossible for anyone else to service their appliances. If they cant make the stuff work right, youd think that they might at least Make it possible to get it fixed, since its obviously not a rare occurrence. Maybe they want us to toss the stuff out and buy new? Never again.

My oven worked beautifully until I decided to use the clean cycle. Afterwards, I lost the alarm on the timer. I also noticed that it was not keeping accurate temperature. Called repairman who came out and checked the control board and said it needed replacing. Replaced it today and, after repairman left, I tried to bake. The oven reaches the set temperature but then begins to cool down and never clicks back on to warm back up. I am so frustrated. Just to have a repairman step foot in my house is $95! Any suggestions would be appreciated.Updated on 03/07/2017: After replacing control board and thermostat, my oven still does not hold temperature. It will reach temperature setting initially but will decrease and never reach original set temp. After authorized Viking repairman replaced thermostat, he called Viking Help Line. They were not able to offer any help. We are now replacing internal temperature probe to see if that makes any difference at all. After we replace this part, there is nothing else to replace (other than the oven). I am so disappointed as I purchased this oven because it was made in the USA and was supposed to be top of the line. We have now invested way more money than we should have! Never, ever, ever use the cleaning cycle!

I spoke to Build.com and then they said that Viking is good and people are very happy with it. They didnt offer the other brand that I was looking for. But some people were saying after your guarantee expired, youre not gonna be able to use Viking and that they dont come out and fix the refrigerator. But I like the refrigerator. I wanted it to be a little bigger, but its still fine. I like it because if I leave the refrigerator open, it makes a noise if the door was not closed properly. I tried to register my equipment online because they were saying theres a rebate. I completed the rebate and sent it a couple of months ago but I have not received any rebate yet. Even so, the interaction with the customer service was good. I would recommend Viking Refrigerators to others. As matter of fact, Im in the process of building another home and Ill definitely buy a Viking again.

My brother-in-law used to work for Miele and he was always thinking of it. But some of the restaurants that he worked in had Viking Ranges and I’ve always heard that Viking was a good product. I’ve always wanted one and since my husband is a gourmet chef, I bought it for him as a gift for this new house that we just remodeled on the lake. The range is at our vacation home and we don’t get out there as much as wed like, so I’ve only used it three times but I am in love with it. It’s nice and it’s a heavy-duty well-made product. Our contractor had it installed, and it was hands-off. The installers came and put it in. We fired it up when we came out the next time and everything worked great.

I have a Viking freezer and a refrigerator and I haven’t been really pleased with either one of them. Ive had the refrigerator for eight years and it was the refrigerator of the home that I built. The problem Im having now is the coolant and there was some defrosting in it. The technicians had replaced it and tore this thing apart, but Viking sent them a defective part. When the technicians found out about it, they had already drained all the stuff out of the refrigerator and started putting it back together. The refrigerator has been down for a week now. We’ve been looking for parts for three months and it’s just not been a good thing. The refrigerator door doesn’t close right and the guy was trying to work on that too. The freezer seal has always been an issue as far as the white trim and we’ve replaced that a couple times. The refrigerator itself is fine, but as far as the room goes and the expenses, I’ve had a lot of difficulty with it and the freezer. Ive had the ice maker repaired and its been a terrible experience. I don’t think I’d buy another Viking. If someone asks me about them, Id tell them not to get a Viking.

The customers that I had wanted the Viking appliances and got the refrigerator. I like the way the door feels. It’s easy to open, it seals really nice, and it keeps everything pretty much at constant temperature.

I liked the Viking refrigerators style and it’s a great product. When it had a little bit issue and was making noise, their technician came. They replaced the fan and it was taken care of.

I love to cook and I’ve always been impressed with the stuff from Viking. Ive always wanted a range from them. Some of the other brands dont meet my expectations. I got a Viking range lately and Ive had a bit of an issue with the burners. I’m out in the boonies so it’s on propane. But then, I don’t think the burners on the range burn evenly as I can get a higher flame on one side. Nevertheless, I love the six burners and the way the range looks. Its a convection oven also and overall its been performing well.