I have a built-in Monogram that I pulled out and died and I dont how to put one. I have spent that kind of money to put a built-in back in. Ive known Viking Refrigerators for a while then I saw it in the store. It met my needs. There was something damaged on it though and I was supposed to get another drawer and I didnt. I like that it keeps the vegetables fresh although this wonderful refrigerator does not have one of those little twist-in filters. Even the way its set up, you cant put an inline filter because its built-in and you cant get to it. Theres not enough room at the bottom.

A Viking fridge was part of our home purchase. We were able to pick out the refrigerator that we prefer within some limitations. We could pick the fridge with or without the ice dispenser on the door but we couldnt really change the size because weve already locked in the design of the cabinet. Still, we had the option of picking one from three different vendors. I like the size and the overall layout of the one we ended up with. The quality of refrigeration is okay, however, theres a lot of temperature differential within the interior of the refrigerator - the top shelf might be 34 degrees and the bottom shelf might be 41 degrees. The reason I know the temperature now is because the temperature that it was set to wasnt anywhere close to what it actually was. Hence I bought a little wireless thermometer that I could put in the refrigerator to tell me in real time what the temperature was. Just from putting that in different places in the refrigerator, I found that theres more difference in temperature than I wouldve expected. I havent worried as much about the freezer although we had a number of service issues. With these service issues, it took three or four service calls to finally get the problem sorted out.

My husband and I remodeled and bought the Professional side by side in 2006. We had it replaced due to a dent in it and the ice machine not working in 2008 by warranty. The replacement had issues too. We have replaced the ice container a couple of times for $300 ea. Now its broken and it will cost $500. We noticed that there were 2 screws that are missing. It has been worked on but not sure if it was factory or labor issue. Plus water dispenser doesnt work. That’s been worked on too. Recently cleaning the fridge out, I noticed cracks on the inside of the door unit. The drawers are all broken. We replaced a couple of them about two years ago for $100 ea. Broken again. The fridge still works, but the breakage is not good.We had a refrigerator for over 20 yrs prior to this that still worked and had no problems. Buyers remorse? Probably. I have pictures showing the issuer cracks inside of the unit. By the way, my hubby and I are senior citizens and take care of our things. I would love to be able to send my concerns to the company with pictures.

I went with a Viking Refrigerator and Ive loved every minute of it so far. I like its sleekness and its look. Plus, all of its components are on the inside of the door when we open it up instead of being inside the fridge.

Ive known Viking for many years then at one time, we had a good offer and my wife liked it, so we got their refrigerator. The quality of the product is good but I have a minor issue with the ice maker. Every time I call for ice, I cant get this to come out. The ice seems stuck, trapped inside between the box and the dispenser. The flap that opens up to drop the ice is always stuck. Viking has sent someone out, looked at it and said I would be ordered a new ice maker. But we have not gotten it yet. Other than the ice maker problem, the fridge performs well and everything works great.

Although the refrigerator parts are guaranteed, you have to be a certified Viking repairman to have parts released to you. This is as bad as extortion. The repairman is charging us 1200$ for 2 hours worth of work. And hes the only one in the Chicagoland area.

My Viking refrigerator was part of the house that I bought, and so far its great. Its got modular shelving which I like. The icemaker in the fridge needed to be dialed in but it’s covered under warranty so that was fine.

The builders of our home had already selected Viking, and we had seen the Viking appliances at a friend’s place and we were very happy with the appliances, so there was no regret. Most of our appliances are from Viking and I had to contact their customer service for the registration of the appliances. I had trouble registering the products once we occupied the house, and that was resolved. The customer service team was very helpful. They knew exactly what my request was and they were able to help me register the products. There were a couple of times it took me a while to connect to the customer service, though.The quality of our Viking refrigerator is great and it is easy to use. I like that the configuration of the compartments could be changed. There are many configurations that I could do to suit the container size that I am storing in the refrigerator. Thats the biggest plus for me. All the products are from Viking, so they are all coordinated. They blend very well together in the kitchen. Viking products are durable and they last for ages, so I’m very happy that we’ve made the right choice. Overall, our experience has been great.

I liked the way the Viking refrigerator operated and looked when I saw it at the store and I knew it was a high-end product. It has a lot of extra room in the freezer that I didnt have in my other refrigerator before. So far its working alright, although sometimes it makes a loud noise when its defrosting and I dont know if thats normal or not. Overall I have very few complaints about it and I hope that it will continue to be that way.

We wanted a Viking Refrigerator, design and character-wise for the house. As of now, the refrigerator portion is working. The freezer is intermittent and the icemaker does not work at all. It was a brand-new fridge that stopped working after a couple of weeks. Weve contacted them and they scheduled a third-party to come. We had to wait a couple of weeks before they were able to come out and look at it. The guy comes out and confirms that the fridge doesnt work. He wasnt sure what was wrong and had to order some parts. Weeks and weeks and weeks went by and they are still not scheduled to come back to install what they ordered. Plus, the dealer was horrible.

It was fantastic when my husband and I went over to the showroom. We looked at a bunch of different options and picked a Viking refrigerator. It is a counter-depth but it actually seems bigger inside than we thought it was going to. It’s great and we love it.

Our last refrigerator didnt last very long. It was off square and Viking determined that it was dropped during delivery and they wouldnt take responsibility for it. They didnt stand behind their warranty. They passed it off to the delivery instead of trying to help me out after as much as I had spent on it. So we had to buy a new one. So far, its working but it has squeaky doors which makes me think theres some issue with the alignment.

I love my Viking refrigerators temperature control. However, the unit that I had prior to purchasing this recent one went bad so Im not quite sure on the lifespan of Viking. Ive been privy to my previous one for about three years. But this new one, Ive only had for three months. The parts werent available so I had to purchase a new one. But other than that, my customer service interactions have been good.

I have had my Viking built in side by side for one year -- I chose Viking thinking it was a quality product. It is NOT -- the items on the top shelf the refrigerator ice up, the items in the freezer frost up and at six months a new part had to be installed in the freezer compressor. It was defective and froze the whole compressed up -- we had to move everything to a cheap Kenmore freezer which has worked for years to keep until the part came in and the repair was made. Now 3 months later it is doing the same thing. This is either a defective unit or Viking is making junk and charging a lot for it. Next step for us is to demand a replacement for this side by side and if they wont do that we will sue for a refund! Sad that this brand has become junk!

The fridge is a little loud and in the ice machine, the ice falls out of the bucket and into like the lower baskets.

I bought a Viking refrigerator due to the warranty on it. It works fine and I like its aesthetic features. However, I dont like the filters since they need to be replaced more often than I would like. Also, I made superficial dents in the bottom freezer drawer. It’s not noticeable, but I have to replace that single front panel so that I could get rid of it. The panel costs $1,650, which is more than half the cost of the entire refrigerator. Viking uses an outside manufacturer for that piece, and they’re ripping anybody who needs to replace that because they figured they need it. Its absolutely absurd and highly annoying that it’d cost that much money to fix the little dent.

Problem with freezer basket falling off and freezer light was blown. Scheduled a appointment, and the technician said he would need to come back to repair. The basket was repaired but not the light. It’s been weeks and no one ever called back. Fortunately for me the light eventually came back on.

The refrigerator is stainless steel. It fits in the space. It keeps things cold and it makes ice. When I had a lower shelf that was unglued, Viking sent somebody out under warranty to replace the shelf and its been fine. The technician was responsive. He was on time and he got the problem fixed right away.

Besides finding out that their side-by-side refrigerator is the biggest disappointment in home appliances, I found out that their customer service is the same! I had some warranty repairs done by Vikings preferred service provider and during the work, they installed an upgrade kit for the refrigerator. Months went by and we would occasionally see water under the unit. Our warranty was up so we had a different service provider come over to estimate what was wrong, a service provider we found out later that Viking had put on their list of preferred repairers. The service person found that while the unit was under warranty and the upgrade was installed, the wiring was preformed incorrectly causing the refrigerator to leak water underneath, damaging the wood flooring in the house. I called Viking on the subject and they first told me that they would not cover the faulty workmanship so I complained that it was their provider that I had used. They gave me a case number and told me that they had 24 hours to research the case and they would call me back. They did not call back and the case was left unsolved. The Viking company does one thing very well, disappoint their customers! This is not the first time that I have had the experience of poor service from Viking. Buyer beware.

We ordered the Viking Refrigerator and were very happy with it. We got it from the Ferguson in Sarasota. The salesman knew what he was selling. I wasnt over-the-top with him but he was okay. What was a little unusual was that they didnt have the stuff in-stock and we had to wait for production and delivery for about a month. The installation was rather annoying too. The guys that delivered it werent plumbers, so they took out our existing refrigerator, put it in the garage where we wanted it, and left the Viking out in the garage as well because they couldnt install the water element. They had to send somebody back the next day and we were inconvenienced by that. On the other hand, the quality of the refrigeration we received from the Viking seems excellent, so far. Also, I like the looks, the heavy door, the lighting, the way its organized, and the freezing compartment because of the French door. Wed recommend it to a friend.

When we bought this condo, an LLC came in and we completely remodeled it. We had an appliance package that everything in the kitchen is Viking. However, Ive been a little disappointed with some of the Viking products because I know it has got such a good reputation. The Viking refrigerator seems to be building up the ice cubes like you got a pull-out drawer. I really like the style of the double doors on top with the freezer at the bottom, but when I open the door for the freezer all the ice falls out the back of the tray. It was a brand-new kitchen when we got the condo and there was all this frost buildup. Evidently, somebody hadn’t put the shelves in right, so it pushed the door out a little bit. I had a Viking repairman come in and he fixed that and he said a lot of people had this complaint as the tray isn’t tall enough at the back of it. I guess Viking has done something to order a higher back on the ice tray to hold the ice cubes in. He said he ordered it. I had spoken to somebody at Viking and it seemed that the people that remodeled did not register any of the products. I had to get online as well as on the phone to register the products and that was a challenge as well. Im pretty efficient on the product code, yet it took about three days to get all the products registered through the website and for customer service to call me back and tell me, “Don’t put that number in. Leave that letter off.“ Viking customer service and repair was excellent. The customer service was very helpful getting back to me, double checking and calling me back. They were prompt and they were fine. It was just so odd about this logging in the product serial number and stuff and then not having to go through. The refrigerator was just good to average and I really like the bottom freezer. The refrigerator has a feature that has chilled water on it, but that’s something that I had no choice because the refrigerator came with it. Also, the refrigerator doors are not quite sturdy. It seems like when I open the double doors, everything seems to rattle and move around. But Ive never had a double door before since Ive had a KitchenAid with a bottom freezer and a big single door. So, maybe its just the nature of having the double refrigerator doors.

Ice maker has failed on 36 french-door bottom-freezer refrigerator, which is insane as the fridge is less than 4 years old. This is the second time we have had issues with the ice maker; the first time was a blocked water line that cost us hundreds to have a tech fix. Had a technician come in and look at it today (05/24/17), and he estimated $850 to replace failed ice maker unit ($240 labor, $555 materials). More than frustrated. Emailed Viking customer service via their website. Hope I get a timely response...

30 months ago I bought a new built apartment in the Dominican Republic that came with a new 48 Viking professional refrigerator. It started to malfunction (not cold enough, not making ice cubes, making loud noises and not refrigerating altogether) soon after we got it. Kitchen Center in Santo Domingo, who supplied it, did not want to do anything about it pretending that the 12 months warranty had passed. Kitchen Center finally agreed to replace it with a new one at the condition that I pay them an extra USD $7,500.00 which I did. The new fridge is also malfunctioning and has the same issues. A Viking representative offered to change it about 4 months ago but Kitchen Center does not want to honor this promise.

We purchased all Viking appliances for our custom-built home in May of 2012. From the beginning, after our refrigerator was delivered on May 24th, we have had nothing but issues... There was a broken cover in the freezer section and a broken cover in the refrigerator. Those items have been replaced, but the main issue which has been an issue from the beginning is the water flow coming from the dispenser. It takes 45 seconds to fill a 16 oz. cup with water - way too long. We have called the techs numerous times re this issue and each one who came told us that this was normal!The last tech was the only one who actually disconnected the water line from the water dispenser line on the fridge and checked/timed the water flow. He also checked to see if there were any kinks in the water line and there was not and we have also replaced the water filter after only having the fridge installed about 2/3 months. That did not make a difference in the flow of water. Is anyone out there having the same issue as we are having and what was done to correct this? Also the ice maker makes ice until it falls out over the side. They also replaced the arm thats supposed to stop ice making when it hits at that level. It does not stop till its literally over the top. Help!

The kitchen was already here when I bought the house and the person that lived in it before I did recommended the Viking Refrigerator to me. Its a good overall appliance. From one day to the next, it stopped cooling. The main machine was frozen and thats why the cooling could not get to the fridge. But now its all fixed. I love Viking.

All of our appliances are Viking, which is a high-end brand. But I guess Viking is new with refrigeration. The quality of the refrigerator we got from them has been horrible. It does not hold the temperature. It freezes everything that its not supposed to freeze in the actual refrigerator side of it and its very loud when it makes ice. It doesnt have any special feature other than a normal refrigerator. It doesnt even have the water feature. So were having some very big issues with it and would never buy a Viking again. But when we had a couple of other issues with the refrigerator not having some proper framing, the team members at the Viking dealer have been very good to work with and have shown up on time.

We rebuild our house in 2006 and decide to get top quality appliance for kitchen. After 5 years we have problem when warranty was over. Refrigerator was not cooling. We spend $700.00. Few month after icemaker was not working. We call authorize dealer tech. They charge $500. Few month after that cold water dispenser is not working. After couple of year again all same problem. Now in 2016 again same it was not cooling. Water dispenser is not working one after other. So far we spend @ $2500 for repair. It is not worth to spend $6000 to buy this build in 48 inch refrigerator. We have another GE refrigerator for 20 years no problem at all.

Growing up, Ive always known Viking has great appliances. They’re the best and I liked the look and the quality of their appliances. All my appliances in my kitchen now are Viking and theyre beautiful. They look classy or expensive. The Viking team has been wonderful as well. They sent me replacement parts and had somebody out to fix the refrigerator, no questions asked. The refrigerator didn’t work but it does now, so that’s good. The repair guy was fantastic too. They have been better than I could have imagined or hoped for and I would always recommend them. I would never not get a Viking product again.

We have a full suite of Viking appliances. Its pricey but we chose them for their reputation and style. My wife likes the refrigerator more but I find it a little too shallow. Everythings up front. But aesthetically, its very pleasing and it goes with the other appliances as well as the rest of the redone kitchen, and it’s so far, so good. Initially, we had a problem with the refrigerator. It was probably within the first month. Id found a puddle of water below the freezer on the floor. I did not appreciate that at all. It had gone into a defrost mode unexpectedly, and we had to throw everything in the freezer away. The icemaker has that bar that will cut it off as it slows up. That doesnt work. The ice overflows and ends up on the bottom of the freezer. It’s never turned itself off, so you have to turn it off manually to stop the ice being generated. Otherwise, if you pull out the top shelf of the freezer, its higher than the rod because it pushes it out of it, pushes it to the back and out the back, off the end. Were not the only ones. We speak to other people who have it, and they say they have the same issue. From what I understand, there is no fix. It just doesnt do what you thought it would do. Thats something that from a design perspective should be looked at.

I had only been using my Viking Refrigerator for five months when the freezer would all of a sudden stop working. Then certain parts of the refrigerator would freeze things. I had to have someone keep coming out. They techs came pretty quickly but then I had to keep having to wait for parts and COVID. They came at least 3 times to change parts and I wasnt able to use the freezer part of the refrigerator for six months. Finally, I had to get another refrigerator. I wouldnt ever go and purchase a Viking appliance myself.

Our Viking fridge is not very old, but we’ve had multiple things break on it. The customer service has not been great and we haven’t gotten things resolved. Our ice machine is broken and we’ve been waiting on a part for a couple of weeks. The door on the refrigerator is off because, apparently, it’s heavier than the freezer so we have an alignment issue with the exterior of the refrigerator, which we heard we can’t fix. We also had two of our interior condiment holders break. Those have been replaced though. We should’ve bought a Sub-Zero. We probably would not buy another Viking.

We owned a Viking in our previous home, and we are familiar with appliances, so we wanted to have a Viking suite in our new kitchen. We were the happiest with the double oven in our previous place. We had a different model, and the convection ovens were great. So that was our starting appliance, and then we just said that we’ll go with Viking. We thought about Sub-Zero and Wolf but we decided to go with Viking again. We like the size and the look of the refrigerator. In terms performance, everything is fine for now. I’m happy with the way it’s performing. I like the feature that you can control temperature in different compartments in the refrigerator, and there’s ample space in the freezer. The whole suite is the reason that we wanted to incorporate the refrigerator as well. But I would go with a different dealer next time.

The Viking refrigerator is good. It told me when there was a power failure and that was cool. It said, Power, when I opened it up. Something was also flashing on the screen. The capacity is good, too.

Same issues as most everyone else. Viking refrigerator model #DFRB530 has been a nightmare. Constant broken and cracked drawers, ones are the door so bad that they randomly just bust loose when you open the door and smash jars and bottles all over the place. Ice maker works when it feel like it, and door makes very weird sound that is progressively getting worse.... Now Im wondering if I will just fall off as others did? All this after paying $12,000.00 for side by side top of the line units that have been nothing but a disappointment! My Sub Zero that I had for 20 years I put in basement to use as extra refrigerator until it breaks. Its still going like a champ! Never ever again will I purchase a Viking appliance, and like others we live in very high end neighborhood, and I will spread the word to everyone I know, building or remodeling, to steer clear of Viking!

After spending almost 10k on a professional refrigerator, it failed within 2 years. It then took 10 days for a repair technician to come to the house. I have a garage refrigerator that is still working fine after 20 years. Totally unacceptable. Viking is trash.

My freezer has not worked since Ive moved in so thats a little bit disappointing. Viking has been wonderful in answering my calls. But unfortunately, the people that service around here are just a little bit slow and they operate on their own time. The temperature of my freezer gets really hot so I have to keep hitting max freeze all day. If I dont, the alarm starts going off, so its really irritating. Its like a child I have to watch so I dont let my food get bad. The technician that came out said he fixed it. Yet, it was still getting too hot. I called back and they said they have to order a part and it was taking a very long time. Finally, it came in, so I have an appointment scheduled for March 1st. I like the appliance in general. But Ill be happier once it works properly. I hope that they can get it to work properly.

The quality of the Viking refrigerator is a little poor. Ive got a few issues with the fridge. We had someone come in. It looked like the door is not closing as it should. The alignment is off. So we are looking to call them back again. But otherwise, we are very satisfied with the fridge.

3 or 4 times now (Ive lost count!) the freezer drawer has broken after just opening it. Just from pulling it and opening it! The first time we dealt with it the Service company came to fix it. Well, it’s been fixed and it has broken in the same exact way with the same pieces breaking 3 other times!. We paid a lot of money for our Viking appliances, expecting a superior product. To be honest, viking products are GARBAGE! GO ELSEWHERE! We’ve had nothing but headaches. It is extremely disappointing and aggravating. And Viking customer service is non existent and not at all helpful. Do not buy a Viking appliance!

The freezer part on our Viking was working fine but the refrigerator part has got a sensor that is not working and we’re having our third service call on it today. We’ve only lived in this house for a month. Viking’s customer service has been okay but they are in Mississippi and it is another one of these 30-minute phone calls. The service people are actually not Viking employees. They are a contracted company and they have been very good. They diagnosed it the first time, had to order a part, put it in and it is still doing it, so they are coming back today to see if they can fix it. I got the impression from the service people that there was a known problem with this fridge because when they called, they said that their tech support people knew what it was right off the bat. So Viking might have a problem they need to fix. Viking is suboptimal.

I was looking at the features, design, haptic feedback, meaning how things slide, the soft close of the drawers, and layout. One of the things that I didnt consider was Viking because Viking and Thermador are usually premium, luxury, and mansion-type brands, until seeing at that price point-wise. They make for the regular persons reasonably-priced refrigerators. We didnt need a water dispenser in the front or ice sensor and they were one of the few manufacturers that didnt have that. I just dont like the gasket sealant. Im getting some frost where the gasket is peeling off the door. I havent had the opportunity to call Viking yet to ask them if they can fix it.

Bought two Viking refrigerators in 2006, started using them in 2007 and encountered major issues while still under warranty. We just replaced the door gaskets for the third time at a cost of $700 (parts and labor) for one of the refrigerators, but we totally needed them replaced because they ripped apart and refrigerator door would not seal. So far we had replaced: bottom set of fans, gaskets, computer panel, ice maker, and door hinge. The refrigerator freezer unit door still swings open by itself, always have to hold on to it otherwise it can hit person behind, which happens. Interior plastic bins all show signs of cracks. Water evaporating fan has stopped working on one of the units. Water breeds mosquitoes unless you clean tray by removing from panel screws.Today, second time in the past month that the unit started beeping because freezer and fridge temperature reached high temperature, meaning refrigerator stopped working because unit iced over inside. We emptied out the unit and will let all ice defrost for two days and then hope it works again. I will never buy another Viking product of any kind again and truly hope they go out of business.

Professional Refrigerator/freezer model #VCFF236SS002 - Purchased an existing home with barely-used 2012 Viking appliances. Within a week neither refrigerator nor freezer were holding temperatures. The shelves in freezer were also easily off-track. Took 3 days to reach Viking Corporation since it does not take calls on weekends or holidays, nor after 5pm ET. Once connected to Viking Corp service rep I learned that the appliance is under warranty for 30 more days. But the approved service provider/distributor for the state of WI is in IL, and the first available diagnostic appointment was one week out. The company rep at LV Distributors in IL gave a 50-50 chance that the service tech would be able to repair the refrigerator on the first visit, and could not estimate the time it would take to obtain necessary parts, nor when a tech would return for 2nd time. Calls to local high end appliance sellers & Viking owners about alternative service providers were fruitless. Reading Consumer Reports and other posts from owners in same circumstance makes it clear that this $3600 appliance is a bad choice if one wants a reliable, sturdy appliance.

We were limited with space and size and since Vikings one of the ones that fit in it, we decided to choose this brand. We know that its so good. In fact, weve had Viking in other houses and my mother-in-law also has it in their house in Montana. The quality has been excellent. However, were having some problems with the ice maker either because of the way it was hooked up or were not used to it. Also, I like the look of it. So even though we had to go with one of the smaller ones, its a gorgeous refrigerator and its doing its job.

We purchased several Viking high end appliances for a condominium about 6 years ago. I have never been so dissatisfied with an appliance line ever. We opted for induction cooktop as we could not do gas. It has been highly disappointing! All of the large burners have stopped working. First one about a year ago then two others less than 3 months apart. I was told by service rep for Viking the parts alone will be over $3,200. Are you kidding me? The elements usually burn out affecting same circuit. One large and one small burner share but our small burners work.I would never buy another and suggest you DO NOT either. In addition our Viking ice maker does not work. Our refrigerator ice maker became our source for ice since. It works only if you manually move arm each time shelf is pulled out. I can not begin to express the poor quality and especially short life cycle of these very expensive appliance.

I built a new kitchen in 2012. We splurged on a Viking fridge and have had trouble from day 1. The freezer broke every year, the defrost function in the freezer didnt work correctly, so the freezer would turn off and melted water would flow out. We finally had to get an upgraded compressor because the one in the fridge wasnt big enough. Big money. This year, the cooling fan stopped working in fridge. This was 3 weeks ago. My appliance repair contractors spent a week trying to contact service. Finally they sent a part, 3 days later… So now I face the 4th of July summer holiday, no fridge. I feel like I should order multiples of the 4 fan I need, fully expecting this will happen again. Viking, good name, bad product.

I had some friends with Viking refrigerators and I liked its style such as the outside of the door and the way it looks in the kitchen. Theyre well-made and I like the interior spacing of the shelving. The drawers are nice and wide too. Im very comfortable with Viking and I had a good experience with them.

I bought my first Viking in 2004 with my inheritance from my grandmother. I always dreamed of having a professional kitchen. I purchased all Thermador except for my Fridge. I have a Viking 36inch drawer freezer on bottom. Never ending recalls and issues then I purchased a new one from the company on a recall. The man showed up with the new unit and fixed the recall on the recalled unit. Well, that was in 2011, it is now 2017 and guess what? I am in the same shape as I was before. However, no deal. I have fallen on pretty much deaf ears. You can even YouTube funny skits about it, but the techs will look at you like you are the only person in the world. I have a mental block on that beeping noise when the compressor goes out and I am about to lose all my food. Good news though, I just found out they are indeed suppose to defrost themselves. So, if you are a gambler, like taking chances... maybe just maybe you will be lucky enough not to deal with what I have. Cheers!Updated on [05/06/2018]: I wanted to follow up with all the promises that were made to me. Well, that just did not work out so now I have a trusty 159.00 freezer from Sams Wholesale Club and my ice cream is now frozen. I found out that well they had also replaced the parts they replaced while I was ill for a pretty penny and they are still claiming no fault. However, my Thermador products are working like a charm and I will be investing in their products. Please learn from my experience... when you buy expensive products make sure the quality and customer support is behind you. I have no problem paying... but don’t give me Magic Chief with a Viking name on it. Not to mention treat me like a human being. I work hard for my money. I’m sure even Viking would not tolerate what they do to their clients.

The Viking refrigerator has a modern commercial look. The quality is outstanding and my favorite feature is the Plasmacluster which is the air purifier that makes the fridge not smell. I can put as much food as I want in there and it smells the same all the time. Also, the representative I dealt with was knowledgeable and had gone to Viking showcases and training.

It took me almost a year for Viking to come back out with the right technician to fix the refrigeration and ice maker problems of their built-in refrigerator. I went through five different times and until to the point that I threatened them that they will get my lawyer to call and try to get a brand-new refrigerator. Finally, they came back out with a different technician to get it right.

We noticed that on the refrigerator side, when we would open our Viking, the door wasnt closing on its own when we let go of the door handle. So, I called in the place where we purchased it and then they said we still had a warranty for the refrigerator itself for Viking. So then I called them and put in a claim. I turned out that the latch from underneath the door was broken. We waited two weeks for the parts to be delivered. It also seemed that the doors were not levelled. The freezer was fine but the refrigerator was a bit lower than the freezer. But thats fixed now and its working fine. I love that we have more room to place everything in.

I first heard of Viking Refrigerators from friends talking about the brand when they were shopping for the prices and we purchased from them because my husband likes the look. We got the French refrigerator and Vikings team was friendly and helpful. But its a little concerning that it came with issues. There was something wrong with the door and there was a dent on top of it. I called the company that I purchased it from and they weren’t too responsive but I was able to get a small discount off the fridge and someone came to fix the problem that I was having with the door. The person who came out was surprised that they shipped it out to me in that condition. We had the issues resolved but I feel like it doesn’t live up to the name that I’m used to hearing about, at least for this model.

We saw Viking at the Hahn Appliance store and my wife specifically liked the style and look of it. The one we bought was the 48-inch and it had the ice and water in the door, and we had a small fire inside the freezer door because the wires melted together. We stood toe-to-toe with Viking ‘cause they just wanted to replace the part. I said to them that the freezer caught on fire so they should replace the refrigerator and they did. They were easy to work with. We got a new one replaced about a month ago but it does not have the water and ice in the door. Other than that, we’re very pleased with it.

My Viking Refrigerator seems pretty high quality and well-built. Im impressed by the aesthetics and how it fits its space. The other feature was a light that turns on and off slowly. Its nice to have a little touch. But, getting it delivered was a huge pain. We told them specifically that we have a driveway thats not going to fit a large truck. They showed up with a semi-truck and they had no way to unload the refrigerator. Three weeks later, they came back with another truck. It took several tries to get the delivery right.

The house that we purchased already had a Viking Range and so, we wanted to continue using Viking. So far, were not impressed with the refrigerator. Weve used Samsung more than anything else before and weve never had so many issues come up as we have with this $15,000 fridge. For one, Viking doesnt have a great after purchase service. When they delivered the fridge, there was something wrong with it. The whole process took about two months for them to come and exchange the fridge. And then this year, weve had issues with the freezer, where a portion of it doesnt seem to be working. Weve been back and forth with them trying to find some service provider in the vicinity. Only after two months and a lot of follow up did they finally have someone coming in to check and see whats going on. As to how long it would take them to actually fix it, Im not even sure. The thing is, they have a third party that deals with these things, so its not really the Viking dealer. Its just a number on the brochure. You call them and they send you off to some independent company that they have in your area, and theyre the ones that are supposed to come and take care of it. As a result, it keeps ping-ponging back and forth. Besides that, the fridge looks sleek and its nice to look at. Its wide and its spacious. I definitely dont have issues with storing anything. I like that the shelves are wide and tall. So in terms of space and cooling issues in the refrigerator, we havent had an issue. Although, our ice cubes have been melting since summer. But still, when things get out of hand, theyre gonna have a third party, not necessarily a Viking technician coming and dealing with your issues and theres a lot of bureaucracy and telephone calls involved in the middle that waste our time as a consumer. And when you spend so much money on a refrigerator, you sort of dont expect this. You want things to go smoothly. And it all goes back to how great that service provider is, which from my initial experience, theyre not great. We even had an issue finding the refrigerator in the beginning. We had to go to another city and order it. So, if I were to recommend Viking to somebody else, I would say make sure that if its not that easy to procure the item from the beginning, maybe it wont be that easy to get service after the purchase.

Weve had a Viking over here for quite some time so weve investigated what else they had to offer. The refrigerator has been a little monstrous to haul and get in the wall. But so far, so good. We definitely like it. We like how it lights up so you can see everything. Its a counter-depth. Weve never had a counter-depth before so its smaller and lose things in the back. But it is tall.

I have a 36 Viking refrigerator with the freezer on the bottom. Generally it does what its supposed to do -- keep food cold. But its rather noisy. I can hear it running in the next room. The refrigerator door has an annoying tendency stay open; it has to be closed with a deliberate push or it will swing wide and bang into an adjacent wall. I assumed it would be a simple adjustment to rebalance the door so that it would close with a slight nudge as most refrigerator doors do, but a Viking repairman said there was nothing he could do to correct the problem. The ice maker has also been troublesome. There is a thin metal bar that senses when the ice cube bin is full and shuts the ice maker off. The same bar also acts as a manually operated switch to turn the ice maker back on when more ice cubes are needed. However, the bar is rather flimsy and has a tendency to come loose from its socket, with the result that the ice maker runs continuously churning out buckets of ice cubes with no way to stop it (echoes of The Sorcerers Apprentice) other than by turning off the water supply -- not very well engineered.

Ive always had Viking in every appliance in my house. But when my refrigerator stopped all the way out, the technicians kept coming out to fix it. They came, looked at the problem and then they had to go back to get a part. I had to wait for another two to four weeks for it to come down to put in. And then another couple of weeks later, the refrigerator would quit again. So then, they had to come back two weeks later. They were down to replacing everything. Despite that, the technicians were great and I had no problems once they came out. It was just not getting the part that dragged it out because they only service my part of the town every two weeks. But when my husband stepped in, Viking finally gave me a new refrigerator. I was very disappointed that it took me probably half a year to get this issue resolved. It was my mistake and looking back, I probably wouldnt do Viking again even though they finally gave me a new refrigerator. I understand that they have to try to get it fixed but they should have done that instead of waiting for my husband to interfere and that he had to contact one of the bigwigs of Viking.

Purchased about six months ago and I have been picking up ice off the floor several times a day since! It overproduced ice into the bucket and when you open freezer ice falls out. I contacted customer service and a technician came to house. After consulting Viking directly it was found that this is a known problem and there is no fix for our model. I was told I need to lift the ice handle to stop making ice and put it down again when I need more. Can’t believe I have to make my own ice for a fridge that cost close to $10,000! The rep I purchased the fridge from contacted Viking to see if I could return and the answer was NO! Very disappointed!

Our Viking refrigerator broke already and its been only six months. Somethings not working with the fan. They ordered parts which showed up the other day. I have to schedule the repair people to come out to fix it. With what I spent, I didnt expect it to break so quick. Also, they dont have their own repair people. They use an outside company. When I had to call in for the repair of the item, it took three calls for it to get processed because the repair people kept saying they didnt get the request for repair. The gentleman who came out was very nice, but the company who represented him over the phone was not very friendly. After a year, Best Buy takes over the warranty and Viking goes away. Best Buy was ready to send someone out the next day. Viking was not that way. Even though I had issues getting the products, Best Buy has been bending over backwards to fix things with me.

The quality of our Viking Refrigerator is not up to par. There are trim pieces that are exposed. You can see the white plastic trim pieces on the inside of the full-sized freezer and the full-size two refrigerators. One of the under-counter refrigerators in the master bedroom has been making a rattling noise ever since weve received it. I dont expect to deal with those issues when weve spent nearly $100,000 on appliances. We ordered our appliances through Winsupply and they sent out a license authorized service repair person. He relayed to us the message from Viking that the refrigerators and freezers we got were within their variants of production. Were used to using other appliance brands and they will never say that that is an acceptable variant.Our induction cooktop didnt work when we first got it and we had multiple trouble calls. They said they had to make a new part. Every month, they would call us and tell us that it was backlogged another month, and theyd push it out another month. It took them four months before the Viking representative finally called us and said that they would just replace it. They should have just replaced it brand new upfront when it wasnt working. We still dont have an industrial cooktop that works.

Our Viking refrigerator is of excellent quality. I like how heavy-duty it feels.

When we went looking for a refrigeration system for Thanksgiving the salesperson showed us different brands and the Viking appealed to us. My wife liked the configuration of the shelves inside. She also likes the openness of this refrigerator. Its not cluttered and we could adjust the shelves. Diana, the person I dealt with at Viking, was super. The only thing is that they were so busy that they couldnt deliver the refrigerator so I went to pick it up.However, were having trouble with the icemaker. The refrigerator takes a couple of days for it to generate. It was making a little bit of ice and then all of a sudden it didn’t make ice. So we called the repair facility and that was not a happy thing for me because we had to find different dealers that would service Viking. We finally found one and they came out and worked on it. But after four days it had spit out about five ice cubes and that was it. We had the repair technician come out again and he said that theyll order a new one. I said okay and were waiting for the part to come in. Viking Refrigerators is one of the best ones a person could get. The biggest features would be its reliability and functionality.

As a very dissatisfied and disappointed Viking customer, I would never recommend the product to anyone. I have often said to anyone who listens that our Viking kitchen appliances was the worst purchase we ever made. We have had more repairmen here to work on the highly touted Viking appliances in the last 6 years than in our entire 40-year history of home/appliance ownership. It is a joke. We are currently waiting for the Viking repairman once again to come fix the refrigerator to hopefully stop the leaking that is damaging our hardwood floor. If I was independently wealthy, I would throw them all away; but Im not. We made what we thought was a wise investment that would last us through retirement. Im sure we will end up replacing all at some point when Ive lost all my patience. If I do a Pinterest, it would be labeled Stay away from Viking far, far away. There are much better, more reliable, less expensive products. Viking beauty is only skin deep.

On 4/10/18 our new Viking appliances were delivered and installed in our home. The side by side refrigerator freezer did not cool at all. The following day the salesperson came and tried to get it working without any luck. He called Viking who informed us they would come out the following week. We also discovered that the Downdraft to our brand new Viking Stove did not work as well! The following Monday a supposed Viking technician came to our home to check both appliances. He had no computer to run diagnostics and no email acct to his phone. The Viking phone operators had a difficult time discussing the problems with him. He informed us that BOTH appliances needed parts and that it would probably be around 10 days. Here it is the 25th and I havent heard from them. Over $20,000 spent on appliances and half of them dont work from day 1!!!

I saw that the refrigerator was much better because in the beginning, I was close to buying Sub-Zero. But because all of my appliances were Viking, I didnt want to make a mix. That’s why I bought my own refrigerator. But by the day I bought it, it started to have many problems. The engine turned off by itself. It worked once in a while.Viking fixed it three times. When they were fixing the last time, the tech broke the main doors arm so he couldn’t close the refrigerator. I got more upset about it. He then made the refrigerator open and said, “You have to turn it off, and you have to wait like three or four days for us to have the part for me to be able to fix it.” I said, “Are you gonna leave me without a refrigerator, without a freezer? I mean, it wasn’t my fault. I mean, you are fixing something new, and now, you are telling me I have to wait four days without a refrigerator because you broke the arm?” And the fourth time, they again wanted fix it. I bought something new. I dont want it to be fixed all the time. So, I brought it to the place that I bought it, they spoke to me and they changed the whole refrigerator.Hopefully, I will buy the same Viking set because all appliances on my kitchen are Viking. It came with the house. But the ones they have in the house are the worst ones that Viking has. The cooking appliance turns on by itself too. It has the same problem. Almost all the people who have the same system said all of it came like that. So, if I want something better, I have to change the model and get something more expensive or higher quality. Also, I want something bigger because the one that I have is really small.

I went online and read about Viking’s history and that their products are made in the USA. I felt really comfortable buying something that was built here so I went with them. I like the refrigerator that I bought. It looks amazing and its very easy to change the shelves and reconfigure in different ways. Everything that I read about it is true.

This house has a built-in Viking refrigerator and on the right is the all-freezer. The refrigerator is loud and the compressor was constantly running so the previous owner of this home had to have it replaced under warranty in 2016, which was only a year after he bought it. When we purchased the house in August 2017, and just before we closed escrow, he had to call Viking to get service because the temperature of the refrigerator was not keeping cold and there was a leak in the coil. The appliance is relatively new and that worries me but so far, the refrigerators been keeping cold so I’m thankful for that. But I am surprised at the compressor noise and we live in a development where the builder got Viking for all the units. I looked at several units when I was purchasing and I noticed the same noise in every kitchen because the floor plans are similar. It’s quite loud and it’s not infrequent. I even talked to the owner in one of the homes and she had changed out the Viking for a Wolf refrigerator. She said she did it because the Viking was so loud. Also, at first I was worried that there was a problem, but I looked at the freezer temperature and it’s constant at what it should be used. It just runs hard and it’s very sad to me because I’m going to end up having to replace it at some point. The refrigerators features are reasonable, but for that kind of investment, I would never buy one of this. I have an experience with a built-in Thermador and that has superior quality compared to this Viking.

We did an expensive kitchen remodel in 2008, installing a $5000 built-in 36-inch Viking All-Fridge. In these last 5 years weve had nothing but trouble with it, and had to get service men out here numerous times. Often they were not able to fix it. It seems from the other reviews that weve been having the same identical problems with this fridge: 1.The beeper would start beeping at any time while the door was closed - was fixed. 2. The uber-heavy door is sagging to the left - was worked on, but still visibly sagging, so I dont think the fridge closes properly. 3. Ice builds up on the cooling panel behind the top shelf. 4. Water constantly collects on the shelves, dripping everywhere, and everything is wet inside. Have to keep towels on the shelves to keep them as dry as possible. Have to put in dry towels every few days. Have to take out shelves and drawers to dry out, as vegetables etc. will stink and rot when sitting in water all the time. 5. My vegetables freeze in the veggie drawer, and have to be discarded. Cant use the drawers.Numbers 3, 4 and 5 have been ongoing for about a year now. More than one serviceman has tried to fix it, and I have no hope that it will ever change. In the beginning the fridge was under warranty, and the repairs cost nothing. That soon expired, and weve been paying out of pocket for constant repairs to this so-called high-end fridge, which it is not. Our patience is wearing thin. The service people have been very helpful, and really tried their best to solve the problems, phoning Viking, and getting advice from them as to what they should do, but nothing seems to work. We live in Canada, but as Viking has no problem selling their products here, they should also be accountable here when their products dont deliver.This morning, the repairman came out here once again. Viking has told him to install a new gasket, which is the rubber around the door that ensures a tight seal. He did not do it, and told me straight up to cut my losses, get rid of this fridge, and get another one. Easier said than done, because it sits built into a space especially designed for it. So we are pretty much screwed. I asked him to send me a list of all the repairs they had done on this fridge so far, and I will post it here when I receive it.There is no warranty anymore of course, but it would be nice if Viking would acknowledge our very sticky problem, take responsibility, and reimburse us for the price of a second hand fridge. This is the first time in our lives that weve had problems with a fridge, and we sorely regret buying it. We will never buy any Viking product ever again, and will certainly advise everybody else against doing so. Had I known then what I know now, I would never have bought a Viking product. Fortunately my other appliances are not Viking, and none of them has given me any trouble so far.

I have a Viking kitchen. I've had a Viking refrigerator in my house for about 20 years. It lasted 18 years before I needed some work. And then, that lasted for another couple of years. I was good with it. It went bad, so I needed a new one. However, I'm rather disappointed that the warranty service happened. The issue was the fridge wouldn't hold temperature. It took about a month and a half. But the tech did a really good job. It has only been a month or two since the repair, but so far, so good. He added refrigerant. He couldn't find the leak. So if the leak is somewhere hidden, it would recur. I like the fridge when it works.

I like the quality of the Viking and they seemed to be the only one of the few who had the type of configuration we wanted. Our Viking fridge is great and it works well for what we need. It has a lot of space, and the space is very well designed overall. I bought the unit at Pacific Sales in Best Buy, and it took a while to order a Viking from them. The dealer doesn’t usually have them in stocks. I had to wait for two weeks for them to be available.The installation process was a bit of a journey of its own. The people in the store did their best but they are not very knowledgeable about what exactly was needed for the installation. But the people who installed the unit were really knowledgeable. They came to my house four times, so I got to know them a bit. What they do is they install high-end appliances, and theyre the ones who know exactly what needs to be done and in what order. So, I think it will be better if customers like us can speak to somebody that is knowledgeable after we purchased, so they can tell us exactly what to do because theres a complexity in terms of the water line and where the power outlet needs to be.So, this company came to my house four times during the course of two weeks. One time, we were missing a part. And then they came, and they couldn’t install it because we didn’t have the right cabinet dimensions in. I, as a consumer, could have saved a lot of time if I just had one phone call with somebody who would explain things to me and give me the specific details. When you buy a piece of equipment that is $12,000, a phone call like that should be granted. If I was buying a $1,000 refrigerator, I wouldn’t expect that type of service. Other than that, Im very satisfied with the product and I would recommend Viking.

This is my second review of the Viking 36-inch all refrigerator. Ice formed inside the unit and this interfered with the fan. Water collected on shelves and under refrigerator. The first unit was repaired a number of times. Viking then replaced it with a new refrigerator. Same problems. We insisted that Viking refund money to the dealer and we now have a Sub Zero. Finally, after almost six months, we have a refrigerator that works. While the interior design of the Viking is better, their engineering is poor. I will suggest to the dealer, who was helpful, that he considers to stop recommending Viking refrigerators. I have no experience with other Viking products.

The first Viking refrigerator that was delivered off of the truck was dirty. The seams were split and the logo on the front was crooked. The truck people looked it over after taking the plastic off and put it right back on the truck. They rejected it before I did. It was 10 days until I got a new one and the second one has been good so far. We like it but I have one minor complaint. I have to turn off the ice maker because if I let it fill completely, opening the freezer drawer will knock a bunch of ice on the floor. I dont use that much ice and the ice tray is oversized anyway. Other than that, my Viking is high quality and it works well.

I first heard about Viking Refrigerators at Hahn. Theyre gorgeous, high-quality refrigerators and I like the way theyre made. I like the steel in the doors. I love the my fridge when its working. It has been over a month now and mine hasnt been fixed. We had Viking replace the ice tray. They had to send the whole tray when it was just the round thing in the back. Its made of plastic and if the ice gets jammed, its knocked off. It should have been made of metal. Also, the board went out and it has been on backorder for a month.

My husband was looking into a whole bunch of different brands and Viking was a little less expensive but just as good quality. Its been great and I like having all the space in it. However, Im waiting for them to call me back because the fridge and freezer arent side-by-side as the fridge is pushed back a little bit. Im waiting for them to contact us to schedule the installers to come back and fix it.

I had nothing but headaches with my Viking Refrigerator because of the little thing at the top for ventilation. The guy installed it too far to one way. He acted like he knew what he was doing and as though it was no problem. He took the tape off, and put it all the way to the right when it should’ve been centered up. The guy from Pac Sales says they’re not going to do anything about it. I said, “I’m an older person. I can’t take it off.” We’ve got to pull the refrigerator out and the thing at the top. My real dilemma is that they want me to take it off, take it down to the store and get the new one to put it back on. The lady says, “Well, why don’t you hire a handyman to do that?” I go, “A handyman? That’s gonna cost me money to have a handyman take this off.” I felt very dissatisfied with that situation. I like the refrigerator and how it’s keeping certain things cold. Its roomy with lots of different compartments. Its really nice and looks beautiful. My favorite feature would be the ice deal because I can just scoop it out. But I’m having a problem with the filler thing, that I feel I’ve been gypped. I should’ve been more assertive towards the salesman and the others. I was lost in the delivery and now I’m at odds with them to have it fixed. Viking should have some very faint lines from the top of the refrigerator where they should’ve had the insert.

Less than a year ago, when we needed a new refrigerator, we were talked into buying a new Viking (as opposed to a Sub Zero that served us so well after many years). Worked fine for the first 8 months or so but 3 weeks ago we realized that our freezer temperature (and then the refrigerator itself) was going up. It got up to almost 70 degrees. We quickly put in a call to dealer who sold and installed our refrigerator. They could not get to us for 3 days because of the Memorial Day week-end. We took everything out of the freezer and refrigerator and took them downstairs to a little portable unit.The service tech called us back the next day and told us to turn off the refrigerator/freezer and leave the doors open for 24 hours. The unit started working the next day so we put everything back in it. The service tech came and told us to keep things away from the vents and that would probably do it. Refrigerator/freezer worked for another 5 days and then it bombed out again. Once again we removed everything and brought it to the small unit downstairs. Once again, it took 3 days to get the service tech back. He put in new control boards and said everything was fine. And again, with great optimism, we moved everything back into the unit.Last night, while making dinner, the upper vent in the refrigerator started making a loud noise. I immediately grabbed my phone and took a video. The freezer temp was already at 16 degrees and going up. Guess what we did? We again moved everything out! We called the service tech right away and sent him the video. He will be here in 3 days. Obviously we are extremely discouraged about this $10,000 unit. And I am extremely tired of running to the little unit downstairs everytime I need something. Give us back our Sub-Zero!!!

We were remodeling our home and wanted to get some built-in appliances. We compared Viking to Thermador and some of the other top brands and decided to go with Viking because of their great promotion. The refrigerator looks deceivingly small. So, when you open it, you feel like, Im not going to fit as much stuff in there. But you do fit a lot in there. So, Im pretty pleased with it. The freezer portion makes a couple of noises. It sort of snaps and crackles and makes some little noises there that probably could be improved. But otherwise no, its great. We actually are on our second refrigerator. The first one that arrived was defective. We got a hold of Viking through the company that sold it to us. Viking was great. They sent out a new refrigerator. They came picked up the old one, and there was no problem. It took a little while, but there were some other complications probably that were at play at that time. Other than the delay, it was a smooth process.

The experience with Viking Refrigerators has been great so far although I had to have some repairs done immediately. It was nothing big. During the shipping, one screw got loose and one light cap came off. I have a technician coming out today for an EO code on my under the counter fridge. I called the warranty company local in Houston and theyre good.

Viking 48 Built in Refrigerator recall and problems - Ive had this refrigerator for 10 years and had custom panels to match our new kitchen cabinets made and install without problem when we bought it from the Great Indoors (now out of business). Shortly after, Viking had to replace a faulty compressor. Then a few years ago we had a recall for door hinges needing replacement, which they did.Last year it stopped cooling properly and I paid $350 to fix leaky refrigerant problem. Now, door recall number two happens (class action lawsuit). We were given the option to fix or replace the unit with a new one for a reduced cost of new. We chose a new one but wanted one that would work with our custom door panels as the first one was. I was told by a Viking recall rep that some modification of the panels might have to be done by an installer at our cost and I was fine with that. I ordered the refrigerator through the Viking distributor, Lakeview in Elk Grove, IL and was told 4-6 weeks. It took two months. The original service manager left company during this time. The refrigerator was installed and the installers said the original panels cannot be made to fit as we were told. An estimate of $2,000 for new panels, plus there were no handles so add that to additional cost I wasnt expecting. 4 calls to Viking customer support over 3 weeks and no help, just excuses and theyd have to listen to call records to see whose fault it was why this wont work. Lakeview was also contacted and I had to keep emailing/calling them to get help and they said it was in Viking’s hands but nobody took the effort to call me and keep me informed. I called Discover and filed a dispute to halt payment. That working for 3 weeks until Lakeview responded to Discover and said there was no way the panels would work because the owner customized the doors for the panels and that was not true. Both Viking and Lakeview knew my original model and serial number and should have been aware that the old and new units were not the same. Viking customer support called yesterday and left a message saying its not their problem that I ordered the wrong refrigerator. Now, I have a refrigerator without panels, no handles and to add to the ** is this $10,000 refrigerator has been freezing all my vegetables in the bottom keep fresh drawer! Bottom line, stay away from Viking!

Purchasing the Viking refrigerator was good and the dealer gave me a good price. The dealer was top-notch. I like that the fridge makes a lot of ice. Id recommend Viking.

I still havent installed my Viking refrigerator. Ive had the most horrible experience Ive ever had with anything in my life. The first time I plugged the freezer in, it did not freeze. The compressor wont kick on. Ive been trying since April to get an inverter board for it that the service people said is bad, and I keep getting the runaround. They dont know when theyll get it or wont even tell me if they can get it. The representatives are very nice but useless. I will tell everybody about the poor quality of Viking and then the poor service to get something done about it.

Ive used Viking Refrigerators in the past through travels and Ive read about them in trade rags. I knew it was a high-end product and it was something I was interested in using once we upgraded our kitchen. We have a property that we stay at in Hawaii and they have all Viking products so we got to use them there. Ive only had them for a few months, but its been fine so far. I like the refrigerators size, commercial look, and the way it fits our custom kitchen design. When I was purchasing it, I knew what I was looking for and did everything online and only talked to the rep for 15 minutes to order. I had some questions regarding the warranty. I heard they extended it to 5 years and I want to confirm what the actual warranty is on it. Aside from that, everything has been great so far.

Viking went well with the house I was remodeling. We replaced a pretty old refrigerator, and I like Viking better. I also like the temperature control feature. But the dealer and the delivery company were jerks. They were just opportunistic and cutthroat. Their business practices were if you don’t say something, its your fault for not asking and you got it. Basically, the kind of person Id never recommend to deal with again. I told the delivery company, “Typically, bring a small van cause you cant get up of my drive way.” The idea was to get the van, instead of a 40-foot or 24-foot semi tractor trailer. And they said it was my fault.They refused to redeliver it, so I called the people who sold it to me and said, “Hey, this is crazy. I told you ahead to have a small van, and the delivery company that you paid to do it is refusing. They said not only theyre not gonna help me, but if I didn’t pick it up in the next two days, they were gonna start charging me for storage.” They pointed the contract clause and said that it has to be deliverable by a full size truck. It didn’t matter if I said something on the phone to them. The contract clause specifically go down the detail, black and white and I was at fault. Therefore, they were not gonna help me. So its pretty bad. But we managed to get it home because my nephew had a pickup truck, so we picked it up. I bought every single Viking thing in my house online from different places, but this is the first time Ive had that problem. Ive never had any problem with the equipment itself. Viking itself is fine, but everybody else did a bad job.

I had a KitchenAid that was four years old prior to having my first Viking Refrigerator, and I had nothing but problems with their refrigerators. The Viking Refrigerator is beautiful. It was the only one that looked built-in and looked really like a professional grade refrigerator with the handles. It looks good in my kitchen and it cools the food. That’s top-of-the-line so I was expecting it to be quiet but that’s not the case. The actual noise that comes out of that refrigerator is absolutely unacceptable and terrible. Its super high pitched, like a whistling sound. Its the loudest refrigerator Ive ever had. Ive had two people come out and look at it and they weren’t very helpful. One was here for five minutes and said, “No, that’s just the compressor. No, its a little bit louder than most but that’s just normal.” That was it and then he left. I had three homes and several different refrigerators and for them to act like it was normal but mine was a little bit louder than the rest made me wonder if there was really something wrong with it. Even my husband said that weve spent almost $4,000 on this fridge and its super loud. Im just going to have to live with it and maybe down the line, if it doesn’t break in, then Im going to have them come back out. And Id tell others not to buy one because they might get a loud one like mine.

Viking was the one recommended by the sales representative at Best Buy. Also, I checked some reviews online and it was so good. I wanted to try a new brand and I decided I wanted to get that one. What I like the most is that the fridge is very spacious. More than a regular one. However, I had to call Best Buy because it stopped working. They fixed it for free because I had it for less than a year at that time. So, I had my doubts but it has been working fine since then.

We bought a house and a Viking refrigerator came with it. It’s pretty and weve been using it for three years now. It was too expensive to have broken twice with two completely different issues whereas other refrigerators have never been broken. So, we were not happy with it. I called Viking but there was not enough repair people from them so I had to wait a week and all my food went bad both times.

I wanted the French doors on top and the drawer at the bottom. That month, Viking came out with a new model but it did not have the water dispenser either inside or on the door and that was something I was looking for because everywhere that I did research on, the word was that there was a glitch with every refrigerator that has either a water dispenser inside or outside and you always have to buy the filter. I thought that was a hassle so I was pleased that Viking came out with a model that didnt have that. It was also a good made on their part because the one they had before the new model had an internal water dispenser and I dont drink cold water. I like either tepid or hot water so this refrigerator was made for my needs. It was perfect. But the crisper drawers would ice up and there would be big chunks of ice there. They wouldnt thaw out so I would have to go at it with an ice pick. Viking brought a technician over to try and fix it but he said he couldnt do a fix. He said the refrigerator was a lemon. He worked on other refrigerators of Viking and they were fine. Mine was the only model where the defrost wasnt working. But they couldnt repair it so they swapped it out with a new refrigerator. And I love the meat drawer of the new refrigerator. It keeps the meats colder so that it lasts a little longer. If I dont use the meat thats in there for three days, it would still be okay. I also like the freezer drawer. The fridge I had before I remodeled my kitchen was a side by side door. By then side by side refrigerators were not that well made because all the refrigerator manufacturers were moving toward the French doors with the drawer freezer. Some people say that one of the problems is when you have the drawer that pulls out, youre always fishing for space. But I find that I didnt have to do that because within the freezer, theres two pull out and one at the bottom. I can always see whats there which is nice. And then all of the freezer baskets that pull out, theyre all wire baskets and not solid panels so the frozen food gets frozen hard.I also like the fact that the lighting is in the front. In the Hotpoint refrigerator we had before we remodeled, the light is in the back of the refrigerator. So if I have any item thats tall enough, itll block the lights and I dont get the light in the front. But with Viking, they put the light in the front and the lighting is good. I can see everything so Im impressed with that, too. So overall, I like the layout and the one that I bought was counter depth which is nice too. The Hotpoint refrigerator that we had stuck way out in front of the cabinet so everyone is always bumping into it. So now being counter depth, theres enough room in the inside, too. Its a little bigger than my Hotpoint but efficiency-wise, its all around so much better.The delivery person had to deliver and install it and he was very conscientious about not marring the parquet hardwood floors and all of the other stuff. They made sure before he left that everything was up and running very well. I was impressed with the installer they hired as well. They didnt cut corner on service and didnt corner on the refrigerator which is nice. But Im most impressed with the Viking service. Usually, companies dont replace defective products. They keep sending a technician once a month to try to mess with it. Viking couldnt repair the fridge so they swapped it out with a new refrigerator and Im pleased with the decision. I never had that before so that was quite a statement as to how well Viking stand behind their product.

Viking 48 Side by Side Refrigerator - We have experienced multiple reliability issues with failed ice maker x3, A recall for the door which will fall off, as well as a leak from the indoor water dispenser. Viking service has been dismal at best. I urge you to avoid the Viking refrigerator products.

I had had a Viking refrigerator in my old house and I loved it. When I moved into my new house, I didnt look into anything else. I wanted a Viking. I like the size of it, the way its a side-by-side opening door and its a refrigerator on top and the freezer at the bottom. I also like the dependability and it’s quite easy to operate. When the power goes out, its so easy to reset it.My experience with Ferguson which sold me the refrigerator was not great, though. I told the guy who delivered it, “The light in the freezer doesnt work. You shouldnt leave unless you can make it work.” He told me, Youre gonna have to call service for that.” I was not happy with that service but the service guy who came out was great. He let me know before he was making sure that I was at home. He was very efficient when he was in my house. I was very happy and I’ll buy another Viking again. Its a great quality product that’s very dependable.

We inherited our Viking refrigerator when we bought our house. I heard that Viking was a sort of a higher-end product. When we knew the house had Viking products in it, that spoke well to us. Weve had our fridge for about two years now and I like it. It works really well and Im pleased. But we had this unfortunate experience at outset with repairs that needed to be made for the fridge to be at my standard because I try to keep things really nicely. Im pretty careful with things. The previous owner, on the other hand, didn’t take good care of things. He broke the handle that fitted into the fridge and we paid to get that done. The drawer at the bottom of the fridge didn’t have a cover on it which I couldn’t believe. We had that one replaced. The people at Priority Appliances in Vancouver helped us out. They told us how to remove the grill and keep it clean underneath. I get weary of parts breaking and the cost of repairing them. The gasket that goes around to keep the door closed keeps ripping. We replaced it once and I don’t wanna replace it again for another couple of hundred dollars.I hope our Viking last us a long time. It is much better than my LG fridge that I had before.

I wanted a French Door refrigerator that had more of a Pro Style versus something super modern and I wanted it to have a water dispenser. There werent very many options that fit that on the market, though. I was looking between a Viking and a KitchenAid at two different dealers, and they had a Viking as a floor model. It was a good deal to me. There were bad things I heard about refrigeration at one of the appliance dealers that I went to, but so far, Ive been happy with my Viking refrigerator. Overall, my experience with Viking has been fine.

We liked the Viking refrigerators weve owned for the last 20 years. So far, the quality of our recent purchase is good and I like the way it looks. I just wish its cheaper.

Ive always heard Viking was the best and Im happy with my Viking fridge. But Ive had to have it serviced a few times already. The fans inside keep freezing up. Ive had to have all the warranty work done twice already and I don’t even think Ive been in this house three years yet. The first time they came out, they had to replace the fans and the second time, all of them were frozen up. But the tech was able to service the fans and got it working again. Im also happy with the customer service that the guy that I bought the appliances from is giving me. He puts me right on top of the list, takes care of me and keeps me up and running again. It is a little bit of a disappointment. I paid almost $18,000 but the guys from Certified Appliance were good.

We moved to a new house and the Viking Appliances were already there but they were very old like more than 10 years old so I replaced it. They have a reasonable price better than Subzero. It was a bit expensive but they have a good reputation among my friends and I just wanted to keep the same brand. The refrigerator is brighter than before and I like when the door close I feel like it’s suctioning the air kind of feeling. But I hope for the shelves to be strong in the future because it’s a little bit weak. Because the refrigerator I had was old with broken shelves I’m very careful when I put too much things on the shelves so I hope it stays well. I wouldn’t recommend to my friends regarding the price but I like it.

This over/under built in refrigerator looked like a carbon copy of the Sub Zero we had, and loved, in our prior home. Looks can be deceiving. This refrigerator is really a portal to, well, you know where. Why travel to Alaskas famed Mendenhall Glacier to watch huge chunks of ice calve when you can recreate the experience on your hands and knees, blow-drying the freezer section of your Viking, chipping away ice chunks in the faint aurora borialis of the refrigerator light? Over, and over again. I would have to pull repair invoices but venture that weve spent $2,000 in service calls and repairs in the last 8 years: > Broken door shelf brackets > Door seal replacements (think middle of the night temperature warning beeper) > Main control board replacement> Multiple repair visits in attempts to address freezer defrost issuesThe freezer section has been a nightmare. Poor defroster system design leading to repeated, massive ice build-ups and melt-water dripping out of the door and ruining our hardwood floor. Incredibly disappointing for the cost, and perceived quality of this appliance. We highly recommend avoiding Viking.

Ive had a great experience with Viking. The quality of their products is very nice plus I really like their sales guy. He was very helpful and he really sold me on their products. The delivery also went well. I like the way we can add panels in the refrigerator. It looks like our cabinetry.

Our house came with Viking appliances. The refrigerator/freezer VCSB423SS started thawing food in the freezer. The Viking authorized repairman diagnosed the problem as a floating restriction and quoted us $4,000 to decontaminate each unit that uses freon (evaporator, heat expander, etc.). That amount is only for labor since the unit is still under the 12 year warranty. I cant believe it will cost $4,000!!! Can someone from Viking verify this amount?

We purchased a VCRB536 Refridgerator and separate matching freezer for a kitchen remodel. Our Subzero 532 was operating perfectly although it was over 20 years old. The Viking door hinge spring broke, maybe $ 1000 to replace a $ 10 spring. Warranty coverage was denied. Now, the door bins are falling apart. Nothing heavy in them, but the ALL METAL door bins have plastic end caps that are cracking. Now I need to be careful the door doesnt fall off, but also watch the bins and contents falling when I open the door. Im very disappointing in this product and lack of support.

I am having an issue with my Viking refrigerator. Its my second unit and sometimes it makes a weird, whirring noise like the ice makers about to go. But when I turn the unit on and I turn it off, turn it off and turn it on again, the noise stops. Then, a guy came to look at the unit and it wasnt making weird noises. It has made it once since then and I just turn it off and I turn it back on and it runs again. Also, my unit alerted me that it needs a new air filter but I cant find where it is in the unit! Its also tough to get water filters. I prefer Sub-Zero but theyre like monsters and you have to have a different house for them. I love Vikings refrigerators. I like how they look, the clean lines, the straight edges, and their sturdiness. I also like the fact that they dont have water on the outside and that you have the option for water on the inside if you wanted. Its awesome.

Viking has a great reputation. We were looking into fitting into our budget long-lasting appliances. The place we bought them from was having a deal at the time, and it included all three appliances for a great deal. However, had it not been in the middle of a pandemic, would have been a lot easier. But there were some delays and some confusion as to when appliances were going to be delivered. Some were delivered at times when we were told they werent going to be, so our contractor wasnt prepared. But I love how heavy-duty it is. We had an incident where we needed to replace a part, and it came quickly and within the warranty. The Viking refrigerator looks great.