Forget the fact my 2010 Viking oven has never heated properly or that we couldnt use our 2010 Viking dishwasher for 5 weeks because we couldnt get a part to fix it. Now, we have been without the use of our 2010 Viking refrigerator for a month. Five service calls, five missed days from work to wait for a repairman, and now, the repair service says it’s not fixable. Its two years old! We have called, emails documented and Viking says they will review the case. An hour on hold today, waiting to talk to a supervisor and all she could tell me was to wait for someone from the distributor to call me sometime. Thanks, big help. Do not buy Viking products. Let me know where to sign up for a lawsuit. We have spent hundreds of dollars on eating out and lost food from the broken fridge. Not to mention, our custom cabinets were built specifically to the specs for these products. If I spend the money to buy something else, I will have to re size all our cabinetry. So frustrated.

I knew of Viking 30 years ago. I live near the North Shore which is a pretty area and Viking was all they had in their houses. Thats what they got and that’s what I wanted. It was either Viking or Wolf stoves we were looking at. Wolf only had built-in refrigerators but when we designed our kitchen, we didnt do a built-in area for the refrigerators. Viking had the range, the microwave, and the refrigerator so we went with them. We used Grand Appliances in Libertyville and they were phenomenal. I was a pretty savvy consumer so I went about and did my research before I went in. We had a saleswoman who was fantastic too.We like the Viking range. It works and I like the blue light. The only thing we dont like about it is it doesnt have a timer on there, like a digital display. It has the knob on it that tells the temperature, though. When Im cooking something in the oven, I have to set the timer. Other than that, every appliance in our kitchen is all Viking. We bought a Viking microwave, so we set the timer on that. Our dishwasher is Viking too. When we had one little problem with our refrigerator, they came out to fix it. Now, its making a knocking noise but hopefully, it will go away before we call back. Overall, Id recommend Viking.

I’ve seen Vikings advertisements in home building magazines and I went with them because of the expected quality. The stove and the microwave-convection oven were delivered dead on arrival, and it’s now six weeks so Viking’s trying to figure out if they’re gonna replace them or not. They’ve had three technicians out and I have not heard back in two weeks despite repeated follow-up attempts. The interactions are fine, but all the parts unfortunately are on backorder and are parts that they don’t stock. And there’s no definitive timeline for when the parts will be in stock. Every time I call the call center, they say I’m supposed to expect a call from a director or BT level that can make that decision. And they keep passing along the message, but I do not get a call back. I spent a ton of money on these appliances and it’s very unfortunate that the service and quality aren’t there based on my experience so far.

My parents have Viking appliances and I liked the ranges design, so I bought one from an appliance store where I buy all my appliances. It’s an induction range, so it’s very fast compared to my old range and Im happy. It’s a good range.

I have had a Viking gas oven that has had the same recurring issue since it was brand new, 3 1/2 years ago. The oven heats up but then fails to reignite, causing the oven to lose temperature. Viking service providers have put band-aids on this issue 3 times, the latest 4 months ago. These have helped for a short period of time, but eventually have all failed. When I called Viking today to let them know that the issue is happening again, neither Viking (nor the service provider) would stand behind the product or the work that was done to fix it. The customer care department told me that I would need to pay for the service, and then Viking would decide whether or not it was a quality issue. They would not escalate the issue to a supervisor, claiming that there was no such person. I am writing the review here in the effort to get some resolution.

The refrigerators freezer door has been broken since day one and still didnt stay sealed appropriately. We had the local appliance company come out on multiple occasions already and we also had issues with the microwave and the dishwasher. All in all, Im dissatisfied with each of the Viking appliances that we have except for the stove.

Our Viking built-in refrigerator door fell off, on top of my 8 year old son. The hinges that broke were actually the replacement hinges that were given to us by Viking after the initial door hinge recall in 2009. The replacement hinges were only in place only a year before failing. Has anyone else had a replacement hinge fail?My 8 year old sustained some minor injuries. The door, which weighs a couple hundred pounds, damaged my tile and also dented one of my ovens. I am now without a refrigerator as I will not allow the door to be replaced a third time.

Were happy with the range but the purchase experience was not without difficulties. Immediately after installation, three warranty service calls were necessary due to faulty wiring on the convection fan and broiler ignition failures. The issues were not due to shipping. The stove came with a list of quality control checks but obviously, the factory is hasty in final QC. Its a pity because the build and design are so nice. Checking its operation at the factory would have revealed the problems and saved everyone a lot of inconvenience.

Our cabinet maker thought that Viking was a good product and I bought my Viking appliances though him. I went to a mobile Viking showroom event and looked at all the Viking appliances for a new home. And if I did my whole kitchen in Viking, they would double the warranty. Instead of having the three-year warranty, it came with a six-year warranty. It was a great deal especially considering that Ive had to have them come out repeatedly to fix things that’s been wrong with the appliances. Apparently, the quality of Viking has gone down considerably in the last several years and I hadnt realized that. Ive got two refrigerators and the parts are just cheaply made. One of them was delivered totally damaged. The shelving does not stay in place. The drawers don’t function properly and the components bend too easily. The refrigerators are less than two years old and half of the parts in each one of them are bent, have totally fallen out or had to be replaced several times already. It’s very poor quality.When they installed the dishwasher, they didn’t put the bottom plate on the dishwasher correctly. Some of the parts have fallen out of it as well. They’ve also had to come out several times and fix the valves in the dishwasher. But the worst is the range, which has never functioned properly. It’s terrible considering I now have $40,000 worth of useless appliances in my home.The person that I contacted to get warranty service was extremely helpful and walked me through the process of getting everything registered. The problem was that they did not want to honor the double warranty on my appliances. Luckily, I had saved the original invoice and was able to forward it to them so that they could put into my record that it was covered for six years. Ive told everybody that Ive come in contact with to stay away from Viking, which is sad because my husband is a home builder. We could sell tons of Viking appliances. But we buy all of the appliances for the homes that we build from Ferguson here in Raleigh and they have quit carrying the Viking appliances because they have so many problems with them. Plus I will never have another thing that’s Viking in my home. It’s terrible. We’ve had problems with everything Viking.

Bought a four burner stove top oven and microwave/oven. Microwave: Spring in handle broke, touch screen face faded, Viking logo smeared all over the front of microwave. The microwave completely died. Stove top: Impossible to get even flame, difficult to cook on low flame without annoying loud clicking sound. Spend your money elsewhere!

The purchase part was easy. But we went through three different units before we got the right one. The first one was defective. Theres a piece called a bullnose, thats where the knobs are on the front, and it wasnt seated properly on the range, and the door was crooked. The whole thing was shifted to one side. It was minor, but at that price point, it needs to be nearly perfect. And that took nine months to get. The second one came two and a half months later and it was also defective. It had some quality problems on it. It showed up, we pulled it out of the box, and the installer took it back. The third one came two months after that and thats the one we have and its fine. Its an electric oven. The temperature is off by 25 degrees. So, we bought our own thermometer that we keep installed inside of it so that we get a bit more accurate readout. Other than that, everything else has been great. It looks good. It works well.

I have had my Viking Range since last September and I have had technicians out here eight times and my 36 inch range is still leaking gas, they can’t figure it out, so if you want a range that works, don’t choose Viking! I spent $500 to have Thanksgiving delivered to my home, and Christmas wasn’t any better.... What holiday will I NOT be cooking for next. I’d like to say it looks good, but the front of it already has some rust spots/pitting marks right in front of the burners! I was trying to decide between Wolf or Viking; I work with high-end kitchens a lot in my business, clearly I chose badly. Don’t make the same mistake! And seriously never use Appliances Connection; they are awful, rude customer service and no follow-up, not a customer centric company!

I needed a Viking fridge that matched the stove I already had. I purchased one and I havent been feeling great about it. Recently, the whole freezer got clogged up and I had to shut the whole unit down. I also had to replace a part in the fridge which cost me around $600. Getting the unit repaired was difficult because the two places registered with Viking in my area were terribly reviewed. Plus, those places were not able to help me immediately.

We purchased a Viking double oven 10 years ago and it has never worked properly... Will burn backside of pizza, pie, any dish that isnt rotated by hand, so much for the convection. The cost to repair is quite expensive, especially if you do not live in a metropolitan area, due to lack of Viking qualified repairmen.

Im very happy with my Viking range. I like that the burner goes from the gates of hell heat to slow simmer with the same burner. I would recommend Viking.

I needed a particular oven size and Viking Range has them. I like the burners to their double oven. but were now on range number 4. Their corporate guy came out when we had a problem and he solved it. After we got through the the second one, we were good. We had good help at solving the problem. As a matter of fact, they cut the manufacturing down on them until they figure out whats wrong.

I spent over $20,000.00 on a complete Viking appliance replacement for 15-year-old Whirlpool Gold appliances. Most expensive mistake I ever made. The dishwasher does not dry the dishes at all and the inside of the dishwasher is always wet after a cycle. The refrigerator is very noisy and the condenser fan is louder than a jet engine when running on full. Freezer items have frost on them and I can only hope it does not break down in the near future. The convection microwave does not even pop popcorn correctly (or at all) unless bag is placed on a bowl turned upside down? Convection cooktop seems to be working okay as does the oven thus far. I have had several repair calls on the refrigerator with no repairs. One repair person indicated it was supposed to be loud. Do yourself a favor and buy Kenmore Elite or something else besides Viking for 1/3 the cost and 100 times better quality. I want my Whirlpool Gold back (as well as my $20,000.00). Viking needs to wake up before they go out of business. Is there a lemon law for appliances. These are all appliance purchased in late 2013 and I am already looking to replace them all.

Our Viking range is a powerful, nice piece of engineering. It works. Its really sturdy and it looks good in the space, too. I like that its not super digital and its more analog because that crap breaks all the time. The only thing that we weren’t totally sure about was when you turn the oven off, theres like a fan that gets the heat out, and it will continue to kick on and off. Thats the first time weve had anything like that.

Do not buy Viking appliances. I have the professional series, dishwasher, stove, microwave, wall oven and built in refrigerator. I have had an issue with 3 of my appliances. The oven stop working after very limited use. The recalled parts did not get it working, so now I am told it is the DSI module. I have had much lower priced appliances with basically not problems, and NEVER had the oven/stove to go out after being only 6 years old. Viking appliances just look good on the outside and a piece of junk on the inside.

We saw Viking in homes that we were looking to buy. And we felt that the home we bought was in the same price range as those homes so we also got a Viking range. Were very happy with it. I like the size of the oven and its bigger than the previous one that we had. The range is doing great and I would definitely recommend Viking.

Weve got Viking for the name brand. The purchasing experience was good and everything went smoothly. The Viking dealer was very helpful too. The range I got was a builder and it looked good although I havent actually used it yet.

Im happy so far with the quality of my Viking refrigerator. I like the style. Ive got a Viking cooktop, hood, dual oven, and dishwasher. Ive had two repair guys out, one for the beverage center and one for the cooktop. They were both very lovely. I ran into a warranty issue with the beverage center though and that was a nightmare. I just gave up and paid for it. It wasnt expensive, but it was a waste of time. Other than that, Im happy with everything.

My wife saw the Viking range and it was pretty. She liked the bells and whistles. It was dropped off during delivery, my contractor installed it, but there was a problem with the board. One of the lights wouldnt work and one of the burners wouldnt ignite, so we ended up getting services on day one. Its been working fine since. Its weird getting used to a non-digital oven as this ones a lot more manual so that was a little bit of a transition. But I like it more. It seems like fewer things to break. The oven heats and it seems to circulate just fine. It cooks everything just fine. I show it off to everybody. They love it.

The sales part was absolutely a pleasure. I bought the Viking appliances at a great store which has all the high-end stuff. For some reason, I picked Viking because I have heard of it in the past. I didnt know any of the other names but I looked at everything. I liked the oven probably because my wife is short and the way the door opened and the way she could access the oven was probably the only oven that was like that. So, we purchased it. We knew that Viking was a good name, which was why we purchased all the rest of the appliances to match. Every appliance in my kitchen is Viking and I’m very unhappy that every piece came with some kind of damage. The refrigerator door never opened correctly and the cooktop has a little blemish on the front of it in the face panel. But I have no problems with the top and bottom oven. Thats been great. The refrigerator was less than a year old and it has been having a problem with the LED lighting. They have been going out so I called for service. They sent somebody who came completely unprofessional and scratched the inside of my refrigerator with a pick trying to get the light out. The whole inside of the refrigerator is powder-coated and it is not replaceable. The service guy spent two hours there and never fixed it. I called complaining that he made a mess out of my refrigerator. He said that with everything thats going on in the world, there are worse problems in life than a scratch inside my refrigerator. This is a $12,000 refrigerator. After about two months later, he finally came and replaced the burnt-out LED lights that were in it and he touched up the scratch.

We heard that Viking Ranges was one of the best but my wife and I dont feel that way anymore, and well never buy a Viking again. It was a terrible experience. We bought our range and had it over five years. Something happened to the temperature button so that we could only cook at 350 or above. They came in to fix that button and it was gonna be $1,000 to fix it.When they went to fix the button, they moved the stove and they said that on the bottom theres electronic wires that shorted out the oven when they moved it. The service people said it was a defect on the way they made them and now they make them with some type of insulator that protects the wires from shorting out. But thats not available to our range so we had to purchase another one, and we wound up getting a newer model that has that. But we had spent over $2,000 on the newer model that doesnt have a gauge that people can see the temperature on. We have to put something inside of it to see the temperature. There was also no clock on it. And It was more expensive than ours. Its ridiculous.I could buy something for a quarter of the price that I would be more happy with because weve used Wolf before as a higher-end unit in a lot of our rentals. Weve used much less expensive stuff which weve had for 20 years and we didnt have these kinds of problems. Viking is just a name brand and they probably shop out all their service and have no parts after five years on a unit people purchased. Its unbelievable. I dont know how they got their name but Im sure not from what weve experienced. Its just an oven and it doesnt do anything special. It cooks like everything else is supposed to. Name brands impress people. We could have bought a new oven from somebody else with the money we spent to fix our situation.

In 2005 in gave myself my dream kitchen. Room for 4 + of us to work in the kitchen at the same time, lots of cabinets for storage and countertops for work space and, most of all, high end appliances. Almost from the beginning I regretted my choice of Viking products. They look good, but... Lets start with my double wall oven, one of the ovens takes 30-40 minutes to come to temp, wile the other is about 8-10 minutes. They claim it was designed that way. Why? No answer. The thermostat in one oven went out within 2 years, which meant I had to have the cabinet person here at the same time to fix the oven because they wouldnt work on it otherwise. Then there is the cleaning process which takes darn near a whole day not to mention a lot of electricity! Next, the stovetop, backsplash, hood units. The hood works fine, not very easy to clean and is very loud. The stainless backsplash arrived with scratches. It has the fold down racks for warming etc. When I called, they said they would send someone, so it was installed, after a couple of months, they said I needed to return it for repair! Not possible! I would have to uninstall cabinet trim, stove top and hood for that to happen. They said that was my only option so I have lived with the scratches for the last 15 years. The stove top is 90% great! However, cleaning is a nightmare! There are so many nooks for things to spill into, crumbs to fall into and NO way to get them out short of totally dismantling the whole stove which would require a pro. There is a pull out crumb tray but its always un-nerving to clean it as there are random wires hanging down and seem to manage to get caught when you are trying to clean. Next the 48 refrigerator/freezer unit. Just over the 6 year mark by a couple of months, the fridge stopped working! Service people had been here on 2 prior occasions for the temp of fridge not being correct. They basically said, too bad, soo sad! The unit became a storage compartment as I battled with Viking. They finally offered a 50% off a new unit which was still a hefty price tag for a 6 year old fridge even though service had been here for cooling issues. The new one has been mostly fine but, the freezer gaskets dont seal well til the door is leaned on! Last but not least, the dishwasher, First it took a few months for them to get the order right, there was a bracket required for the install and they couldnt manage to get one here, nearly 6 months later, I finally had a dishwasher. What I quickly learned is that you almost have to wash your dishes before you put them in the washer, and the bottom rack rollers are insufficient for rolling the rack in and out when it is only half full of dishes. Their solution is to SELL you wider rollers for $100. and the rack still wont stay on the track! It is quiet (some consolation) So, in the 15 years since my dream kitchen was built, I get lots of WOWs when people come in for the first time but I always tell them, looks can be deceiving and if you actually want to use the products, cook with them, bake with them, dont bother with Viking, coz looks are their only specialty.

Ive known of Vikings brand reputation for 20 years and although I was looking at a few others, Viking had a better price point for entry. However, the dealer didnt set expectations of timeline for delivery very well and the project was contingent on that so we could build countertops and finished cabinets. It had taken a couple of months to deliver the products, which was longer than the three to five weeks reported on their website. It forced us to live somewhere else for a couple of months so that was not good and we wouldnt do that again for sure.Afterwards, we wanted some minor adjustments done so we called and had somebody sent out right away. A lot of times, thats undervalued because I could have voided the warranty if I had a local repair shop come and fix it. But Viking made all the final adjustments and thats a huge benefit of the product. Its the best takeaway so far as that service aspect and after using the range for four months, the quality seems great too.

We heard good things about the quality of Viking Refrigerators as we have friends that have the product. Also, Im the type that wants everything to match and be all from the same manufacturer. When we were redoing the kitchen and updating everything, we wanted to check out all of Vikings appliances. The team at the Viking dealer was very helpful and accommodating. We found a great bundle wherein if we got the refrigerator and the range, we would get a dishwasher that was deeply discounted or free. Since getting our Viking Refrigerator, Ive liked the control panel where I can separate my temperatures. However, there was a piece that wasnt allowing the bottom drawer to close. Within a day of calling to schedule the repair, someone was out to look at the refrigerator but then the part took over a month. Their guy came this morning and was repairing the piece. He said that the piece was not even necessary and it was a piece that could create the same problem later on. It feels like theres some flaw in that design. Nevertheless, the refrigerator is amazing and were happy.

I love the stove. It cooks fast. The quality is good and Viking has always been good. But the ordering process was a disastrous nightmare. Viking should not ever let Best Buy sell their products again. I totally understand that there’s a shortage of product and people to build product. But Best Buy ordered it for me, initially, then they canceled the order, then they triple billed me. I was paying $18,000 for the stove at one point. Then, come to find out, it sat in their warehouse for two months. Then they shipped it and brought it, but they brought the wrong one. They ordered a propane stove instead of a gas stove. I had to pay somebody to come in and put the conversion kit in. It was disaster after disaster after disaster.

I have several friends who have Viking Ranges and they all have raved about it. I use it often at their lake houses, vacation homes, and homes. I purchased mine from Elite Appliances in Dallas and my personal contact was Jeff. He was the most responsive vendor I’ve ever worked with. He would follow up on a regular basis via email, phone call, and text messaging. I was very impressed with him. He really took me on as a very personal customer and he was very good about understanding what I really needed. I was buying five or six different Viking pieces which was a big order that I’m sure was small to him. The product quality is exceptional and the range itself is very sturdy and more commercial like.

Ive seen Viking Ranges in some upper-class homes and some friends of ours have them. My wife and I had a premium range, one of the chef cook ranges in another house but it wasn’t a Viking. So, when I looked around in Harway, one of the dealers had four models of Viking. They have a showroom floor that has almost every Viking range they made and then they have a couple of other brands as well. I pretty much knew I wanted the Viking one when I walked in there but I looked at the other one. There were a couple of range that when you put them on simmer, the simmer runs out completely different holes that you just think about the burner.The other range has big holes and it turns the gas down but if you really want the simmer, that may be too many holes to stay lit and it might be too much heat. The other one changes to an inner burner to do that. I thought that was cool but at the end of the day, theres just more stuff to go wrong. I looked at Viking and figured it out. Surprisingly, there was so little difference between them. You could get six burners in 36 inches’ range which is pretty good. And I liked the way Viking looks. Theyre very premium ovens. I also liked that the Viking burners were all the same size instead of having a simmer burner, a non-simmer burner, a big burner and a little burner. Theyre all identical and they all have a simmer feature so you don’t have to try to figure out and it’s one of those kinds of deals. Its designed a bit more for somebody that never forgets. The range I purchased is awesome. I ordered the 36-inch range which comes with a six-burner version. When the box came, it said it was a six burner but when we took it out, the range was the one with the griddle in the middle with its own four burners. I pulled the guys and told them that was the wrong stove. They pulled the box out and showed me the box that has the right part number with the right words on it. It was a big shock to us. I waited five weeks for the range to get here and I didn’t want to wait again. So, I had the range with the griddle installed. I was here when the guys installed it and I had a whole kitchen renovation done when adding this range. I was the only one who wanted and liked the six-burner one but now, I have four burners and the griddle works really nice. My wife also informed me that she liked the griddle one better. The burners work well and they put a lot of heat. Im on propane and theyre 15,000 PTV burners each so it turns out we could really cook something. And all the dishes and pots use the lowest setting now and that we don’t even need that high burner. I like being able to utilize one of the burner stove and the cooktop wont get hot enough. When I bought the range, I wasn’t trying to buy the griddle one but had I known I was getting it, the reps would have told me that there was a wooden cutting board that goes on the griddle. And it covers the griddle up so youre not looking at the ugly black griddle that gets naturally darker with time. Theres also the stainless-steel cover for it. The Viking Range stove itself has a dust-cover bottom. So, I was surprised that the Viking people didn’t try to upsell any of the options. I wanted the dust-cover bottom cause it keeps things from going under the range. These things are made like commercial ranges where theyre open at the bottom but most people don’t want that. So, I had to go back and buy that part.Then I found out that they had a wooden piece that goes in the griddle and the cover that goes over the griddle. I drove back from driving 27 miles to pick them up. I would have rather they showed me all that stuff when I bought the oven. The only reason I knew it was when I went on a Viking website and I saw all that. When the wooden thing that goes in the griddle, the cutting board and the cover first came in, they were wrong and the guy told me that he knew that I already had a bad experience. He looked and came back and told me that those were the wrong parts. So, he reordered them again so something is going on with Viking shipping. They cant put the right stuff in the right box and thats frustrating especially when youre on back order and I had to wait six weeks.When I got the stove, Viking gave me a discount coupon for their pots, pans and the skillets so I went back and bought a bunch of skillets and stuff using their discount which was really cool. Viking has a lot of accessories that were not in the store. You would never know about them unless you read their little coupon that you normally throw away. I ordered the big stainless spatula and spoon that hang and two of them are on back orders. But, the two I got were gorgeous and I’m going to hang them on the wall. If a person buys an $8,000 oven, Viking salesmen should sell up and show all the accessories. I love the Viking equipment but their process of shipping the equipment is flawed. I don’t like ordering things and getting the wrong things. Im okay with the griddle now although its not what I ordered.

The Viking range I have is really, really good so far. And my wife would probably say that the oven is what she liked best. It works great. We set it and it does its job. The dealers were friendly and very knowledgeable. Everything went well. With the exception of Pacific Sales that sold them to us, they were the worst people in the history of mankind. But Viking itself was great.

Our Viking microwave oven stopped working and the parts took over two weeks to come into the warranty service company. That part arrived broken (or the service man broke it) and we waited another three weeks for the part to arrive. The part was in stock according to the Viking parts rep, so that delay is not acceptable. The functioning of both the microwave and oven are fine not great (cant use timer on microwave if its heating something and its unclear when the oven has reached the desired preheat temperature). All these issues make it highly doubtful wed purchase or recommend Viking again.

We got a Viking Range when we purchased our home and it was recommended by the builder. Its been good quality so far and it cooks quicker and more even than the previous range we had. Im very happy with it and Id recommend Viking Ranges.

Most of the Viking items weve had are in our Florida house which is of a quality where I would put Viking products in. The range has been great. Its the second range my wife and I had purchased from the company and at this point, if I had to buy a third one, I would buy one from them again. Were in the middle of a couple of warranty things that they are taking care of. Dealing with their customer service crew at this point, I would say that I could not ask for more. In fact, last week, I sent back an email because their customer service person reached out to find out if we had success in getting the appliance repair people to take a look at the product, and the Viking people are very gracious in the way they take care of problems which is a nice thing. Theyve got the parts ordered already. I am very pleased with Viking Ranges. I hope theyd be really good people which they seem to be.

I purchased my free standing 30 Viking range early 2017. We purchased the range from Abt Electronics. The range was delivered with a broken knob. We replaced the range. The new range that they sent, has a loose screw in the fan, that would make loud noise when the fan was turned on. We contacted authorized service station Jags Electronics. They came and fixed the screw. The fan continued to make noise. They now say that the convection fan needs to be replaced. It is an expensive range, and we were expecting better quality of the range. Very disappointed with the purchase. I am not sure if the issue is with Abt Electronics - they sell defective pieces, Viking quality, Jags Electronics - that they are not able to fix the problem at one time. Very frustrated. Would not recommend the range.Updated on 12/02/2017: I had submitted a complaint about my range on Nov 11th. It has been making loud noise when Oven/Convection is turned on. The range was bought from ABT. They sent a defective piece. It has been serviced thrice by Jags Appliance Repair, and he has been unable to fix this. WE WANT THE RANGE REPLACED OR WE WILL TAKE IT TO CONSUMERAFFAIRS. We were told on Nov 16th that someone will respond and look into our complaint. It has been more than two weeks and no one has responded. I doubt if they even monitor the complaints.

The quality of the Viking refrigerator is not great. One year later, I’m buying a new refrigerator. But I wouldnt buy the same one again. The ice machine is frustrating and at times, it makes loud strange noises. And the freezer often frosts over. I reached out to Viking and they said there was nothing more they could do.

We were looking for something that has a range with a gas oven. Viking is one of the few ones that provide that amenity. The quality of the product is good. I love it. We’ve used it so many times and it’s been consistent as far as the heat where the oven is concerned. We love the range.

I always liked the look of Viking ovens and since Viking always seems to have a package deal sale, we got suckered into buying the package and “saving” some money. The Fridge is awful. The door is too heavy and constantly breaks. They will send someone to fix it, but it is a temporary fix. A band aid. We have thrown out hundreds of dollars worth of food because this fridge door will not close right (very bad design way — too heavy). They will not do the right thing and replace the fridge. I wish we bought the other brand that’s a bit more expensive but actually lasts and is built right. Don’t fall for the bundle deal. There’s a reason they offer it.

We purchased Viking appliances when we remodeled our kitchen 6 years ago. The oven, stove have not presented any problems. However the built in freezer and refrigerator, which looked beautiful, have had problems too many to count. The freezer had a leak, within 1 year, which caused an ice build up at the bottom of the freezer which caused the door to jam. This was finally resolved after 2 years of service calls. Now the built in refrigerator is leaking on my hardwood floors due to a cracked vertical drain and the parts to repair it have been back ordered for 5 weeks now and still on back order. I have to replace a towel under the unit every day so that my hardwood floors will survive. However I do not know the condition of the floors under the unit.

We just bought the Viking 5 series. The grate started flaking when I first used it and left black flakes on the stove. And to make it worse the stove discolors with just the most basic use and it requires serious scrubbing to get the grime off the stainless steel part around the burner. This is absolutely not what I expected when I paid over $3500 for this cooktop range.

I got our Viking range at Big Georges Appliance Center in Ann Arbor. It was the only dealer in the area where we could get the Viking and theyre very professional. Theyre not just trying to sell us whatever is there. They were very good about asking me what my needs were and what I was looking for. And they gave me lots of options. I bake and cook so I went with the dual range. Im in heaven. I have never boiled water faster. Cooking takes half the time it did before. And in the 33 years that Ive made pies with my mom, this is the only oven Ive ever made a pie where in the crust did not have to be covered by foil or an aluminum ring. There are also seven different baking modes and Ive used all of them except for one. I love the versatility and the ease of use for the gas top as well. I like having the knobs on the front too cause I hated having to reach over what I was cooking and deal with the knobs at the top or the back. I also like that its very sleek and elegant looking. There are metal knobs and theres no stupid electronic display. Its impressive, it has a well thought out design and easy to clean, too. Im very happy with the way it looks and also with the way it performs. Theres nothing that I would change about it.

I had a girlfriend who had a Viking range from years ago and it worked really well for her with no problems. That was encouraging for me. Although Viking started having a lot of issues, it sounded in various sites that I was reading that they had been taken care of so I decided I would go with the company. The sales rep showed us a lot of variety of different brands of stoves. When it came to us looking at the Viking range, he didnt pressure us and he told us to take our time. He just showed us the various features of it. We were pleased and we went back a second time. We were still satisfied with the way he was handling everything.Were really were enjoying our range. Were happy with the intensity of the heat and how it responds. Its such a solid range and its very efficient. It looks good and it feels good to work with it. Also, we got our range at a reduced price as it was on sale. That helped. For what we paid for it and given the quality, it was money well-spent. I looked at other models of stoves and this one seemed superior for the difference in cost.

For 11 LONG years I have struggled with my Viking Refrigerator/bottom drawer freezer. I have had numerous service calls. The freezer/refrigerator drains as it is supposed to but I have ice build up in the freezer. I have been defrosting it every two weeks with a hair dryer for many years. Viking has not been supportive at all and neither has Ferguson from where I purchased it. If a company sells a product, you would think you would have backup, especially since the appliances are so expensive. I have had problems with my Viking stove - wont lock. Problems with my under counter ice maker, problems with my wine cooler and problems with my stove. I keep living with them because they were so expensive and they look good - they just dont work well! Ive learned my lesson. I will never deal with Viking or Ferguson again.

Ive had Viking for 30 years. However, the quality of the new Viking range is not as good as before. The handles fall off and the door doesnt close as tightly. But I like the burners and its easy to clean the stove. I also like the flammability, the BTUs, the output, and the adjustability of the flame.

My parents had Vikings and I initially had a Thermador range. I had to cycle through four Thermador ranges in a year and I decided to switch to Viking because I knew it would be more reliable even though it didn’t have all the features that I wanted. It’s quality is good and solid. I like the burners, which put out a high BTU.

Ive been a homeowner for a lot of years and Ive always seen and known about Viking Ranges. Theyre lovely, a dream come true and everybody wants one. We have an appliance store down the street and when we went down there to look for dishwashers, they were running a special where if we bought a range, wed get a dishwasher for free. So, we just dove in, bit the bullet and got it. Weve dealt with the fellow there several times and hes always been great with us. Weve had to purchase items over the years and we always go back to him. He had a floor model of this particular range and he said that it was a great product, so thats what we went with. Everything was great and it worked out really well. Viking speaks for itself and you cant go wrong with it. Its a beautiful piece of appliance and I love it. Its a statement piece when you walk into the kitchen.

When we moved into this house, it already had Viking appliances in it and nothing else would fit. The lady who lived in this house before told me not to get Viking products, but we had to go with Viking and we were stuck with them because of the way that the house was designed. With Viking per se, there has been no problem with the quality of their products and the way that weve been treated, but our experience with the distributor has not been good. Our experience with the whole process of getting the specific appliances that we needed and getting them installed has been anything but good. We got all the products that we purchased, except one. Although it has been a few months since we made our purchase, we are still waiting for one of the products to be shipped. We were told by Milcarskys Appliance Centre that we were going to get the exhaust fan that would be put above the range and this was approved by the Viking vice president for this region. But whenever we called Milcarskys, they were always telling us that they were still waiting for the mounting bracket and I don’t know how long that would take. So, our experience with the delivery was not good.It also took us an extreme amount of time to get our Viking refrigerator installed and it was a very difficult installation. Then, after the installation, we had to make a service call because the fan in the freezer was not working and there was a lot of water collecting. The people who installed the ref didn’t know how to put it in and if we had not made that service call, something would have happened to the freezer. Nevertheless, our Viking appliances have been working well so far, but theyre very new and it’s too soon to tell if they will last.

I purchased my 36 dual fuel oven the summer of 2005 and had installed by mid-fall. It hasnt worked properly since the day I bought it. I threatened legal action after the first oven was installed as the the burners would not ignite and the oven would not maintain a consistent temperature. After several months of frustration and battles, they replaced the unit with a brand new one which has not worked properly since the day it was installed. For the second Christmas in a row, I have not had an oven. I have manually lit the burners for 2 years now after spending a small fortune on replacing ignition units. There has not been a six month period since the unit was installed without one or several repair calls. Viking has no interest in standing behind their products. I know several people personally that have purchased Viking products and got to the point of legal action because of their appliances not working. One in particular installed a wall oven only to have the glass melt off and fall onto her brand new kitchen floor the first time she used (thank God someone wasnt standing in front of it).

Bought a brand newly built house with all new Viking appliances. The first week we owned the house, the doors on the appliance needed to be repaired. Then we had an electric short due to the range needing to be required. Approximately after 1 month of ownership, the defroster in the freezer died causing the refrigerator to shut down. We had to manually defrost the freezer every day for over a week before we had a functioning refrigerator. In August, 6 months after installation, the lights in the freezer stopped working. 3 months later, 4 service calls later, we were told the lights couldnt be repaired. Even heard the Viking tech tell the service guy on the phone there was nothing more he could do. Oh yeah, sometime between August and Nov, the ice maker died. So we have a very expensive attractive piece of garbage that isnt as good as our LG that was less than 1/3 the cost. We would like a refund in order to purchase a different appliance but do not expect that. A replacement is being requested.

I heard about Viking 15 years ago but I just was able to afford a Viking a couple of months ago. I love the way the stove looks with the legs, which is what I love the most about them and then, I love the way it cooks. It makes my food taste different and it cooks faster. I always heard that Viking was top-of-the-line, which was what I wanted, and that made me purchase it. My range has been magnificent. I wouldnt buy no other stove but Viking. But the purchasing process was horrible. Had I known that I could have dealt with Viking myself, I would have gone straight through them. The delivery people were unprofessional. They said that they were gonna take my stove back if I didn’t pay them $300 for the hook-up service. I called my husband and he was so upset because we had already given them $6,500. They said it wasnt in what I paid. He told me I needed to pay them in cash. So, it was a gimmick. My husband said that we were not gonna do business with them and told me to go upstairs, get the money and give it to them so they could get out. And that was what I did. I called AJ Madison, the people I purchased it from, but I would never do business with them ever again. I would never recommend anybody to them. They should not even be selling Viking products. Still, when somebody from Viking came to my house because one of my eyes wasn’t lighting, he walked me through everything and told me what I needed to do. He was excellent. I loved that guy and I could have kept him.

We had Viking range many years ago in our other home. We purchased again and when I got the oven, three months later, it stopped working. So I called the distributor that I bought it from and they contacted Viking and got the approval for warranty repair. Then they had a local service company contact me to take care of the problem. The contractors were fine. The issue with the Viking oven is that the hinges were either the wrong hinges or installed improperly. The oven did not close and stay closed. So during baking, it would overheat and a safety feature would kick in and turn the oven off. It was disappointing to have an oven that we had thought was really a good product, come and basically stop working, not being usable within three months. The service repairman replaced two parts that he thought were temperature-related. But it turned out that it was the door not staying closed that was causing the oven to malfunction. Its working fine now that the door stays closed. I like the range itself now that it works.

Weve only had the Viking Range for a couple of weeks. In another home in North Carolina, we’ve got a Wolf stove in there. The same company makes Wolf and Vikings but we wanted the Viking Range as it was the best fit for our kitchen in our new house. The dealer was great. On the day that we were supposed to get the range, they pulled the old one out and my husband realized that he had told them the wrong kind of gas fittings that we needed. The dealer, Cummins, told my husband that the one they had fittings on the floor, the one he had looked at, had actually the right ones. So they went ahead and connected that one instead. In the end, they were able to make sure were getting the right thing. So far, Ive been loving the Viking Range. Everything about it is great. I like the way the burners come off. It’s quiet and seamless. Its oven takes the “tsk, tsk, tsk’’ then winks a couple of seconds for it to come on. Everything’s instantaneous. The dials, the knobs and everything’s easy to figure out. Overall, the range is really well done.

We were looking for a counter depth refrigerator, and the Viking refrigerator was one of the few ones that we liked. It works really well and we like its design. It gets the food really cold. I like the lighting there and the construction of it. However, the dealer we bought it from was horrible. I bought from the dealer Viking appliances including a refrigerator, range, dishwasher, and a microwave. When they first brought the refrigerator over, they didn’t have a truck that has a ramp to take it off from the truck. What they ended up doing was they had to open up the fridge in the truck, had to lay it on its side, and slid it on the floor. They had three people struggling, carrying it into the house without its box. I was to the point of just livid. Fortunately, they didn’t scratch anything because I was standing there right next to them making sure nothing happened. I could have picked a better dealer despite them giving me free installation.I have a printout of the fridge so that we know where to put the electrical outlet as well as the water outlet. But in the case of the range, there wasn’t really a cutout. All we knew was that it has a 30-inch width so when it arrived, it couldn’t fit into the wall because the gas outlet in the wall was right in the middle. We remodeled the entire kitchen and nobody explained it to me when I was in the showroom that we could have reconfigured everything to make sure that the appliances actually fit there. Also in the dishwasher, there was a piece at the bottom that keeps falling off. Its kinda weird and I’m not sure what to do with it. However, the appliances were great, overall. I’m very satisfied with the Viking brand. It looks great. I have people come by and everybody’s awed by the overall look of it. It’s just beautiful.

We were home builders and we were at Pacific Sales looking at different ranges, and because of the design and quality, we went with Viking. We bought a double oven set for us. They are side by side and one is smaller and one is larger. However, the large oven did not work. I spoke to Viking, and it took five visits before they replaced it. They replaced it a month ago after I threatened to sue them.

We’ve only had the Viking Range a couple of weeks but so far, so good. We’ve enjoyed it. It was recommended and I’m very happy with the quality of the range.

I saw Viking in other peoples home and Ive heard about it before. I liked the look or their design. My builder bought the Viking refrigerator when I moved to the new construction five years ago. The refrigerator part is okay. I like the shelving and the refrigerator is very spacious. The look of the refrigerator looks great and looks very modern. Functional-wise, its a big refrigerator and it has a lot of space, but other than that, its just a refrigerator. Also, I had an issue with the freezer recently. It has a drain pipe to a pan underneath it to drain water. The pipe got blocked and there was icing there. I had the repair service to repair it. I learned from the service guy that I need to do maintenance every year to move the refrigerator out and then its back to prevent any blockage. I had a bit of interaction with the vendor and their service was okay, although it will be helpful if the appliance dealer could have a stronger service department.I have about everything from Viking. I also have a dishwasher, microwave, range, and the hood above the range, but the dishwasher has many problems. It has been serviced by the technician three or four times already. When I had the dishwasher problem, I called the service company and it took seven to 10 days for them to show up. Sometimes I had to wait for a long time for them to show up. I may not want to buy Viking at all because although I had good experience with the refrigerator and everything else, if one has a problem, I may have to buy another different set. I need to have matching appliances. Viking has to take care of everything including the one that I have a bad experience with, the dishwasher.

I worked in the consumer electronics industry about 30 some years ago so I was well aware of Viking. We were building our house. I have a friend whos a chef and we consulted him on a number of different products, and the Viking range was the one that he recommended. I bought the unit through a Viking dealer. Pacific Kitchen and Home was great. Its a Best Buy thing. And then, weve had it serviced once and there were just problems getting parts, and part of it is where we are. Theres no local place around here, so we had to call a place that was a bit further away. The COVID19 issue is one of the issues that people were suffering from because the dealer was closed for a period of time. When the parts came in, they were wrong and they had to get another part. But that was the only issue we had.The combination of the Viking range and the hood is just excellent because they work seamlessly together. Everything about the unit is very nice. I love the sealed burners. I like the fit and finish. I like that its above the floor and it has the different types of burners. There are things that Id like to see different, but those are minor.

My Viking double oven is a piece of junk. It never properly worked. Ive tried several times to get the ovens fixed and even the repairmen say that Viking is having serious manufacturing problems all related to maintaining heat. My cakes come out in a wavy shape because the heat isnt evenly distributed throughout the oven. The oven is so bad now that it cant stay heated; Thanksgiving turkey wouldnt cook because the oven couldnt sustain an even temperature after an hour or so. I tried turning on the convection and the fan wouldnt run. Just put in a pork loin roast, and the oven couldnt maintain its temperature. Another piece of meat destroyed by Viking. Piece of junk for $7,000!!

My old range was dead and I was looking at Wolf or Sub-Zero. Vikings price was right and availability were why we went with them. I had talked to the dealer about a couple of other things and they really strongly suggested the range. It made sense, and I’m happy with what we got. I really love it but the door doesn’t quite close. I needed to call and figure out how to fix that, but COVID screwed up everything. Other than that, it bakes well and the burners work well. Im thoroughly satisfied with the experience.

We had purchased a Viking range and dishwasher about four years ago. We had a commercial refrigerator but didn’t know that Viking had refrigeration at that time. We got rid of the commercial one and I looked up Viking and found this refrigerator. I love the lighting in the refrigerator. Ive also never had a freezer on the bottom. I don’t get into the freezer nearly as much as the refrigerator so I love that feature because I dont have to bend down to get into a crisper. The space in it is amazing. Ive had the side-by-side where the freezer is on one side and the refrigerator is on the other and theyre just wasted space. This French door is very easy to clean, too. I take a soft-butt towel and use a microfiber towel to dry it and Ive got the surface cleaned in two minutes. We had been with Sears for years for our appliances. Weve been in our house for 24 years so this is our second round of appliances now. We had 10 more brands and I wanted something on a higher end. It took me six months to pick something up because I read reviews and Viking had great ones. We decided to switch to Viking for our kitchen appliances just from appearance and reviews. The downside was there wasn’t a store near us where we could go in and put our hands on the product so we ordered through a store that was an hour drive from us. But, their customer service is great. The first dealer that we contacted was closer to us but they werent as willing to help us over the phone as far as measurements because we were going from an electric to a gas range. We ended up in the Silt. Their staff did all the measurements and how the gas line had to be in. He went above and beyond over the phone and worked with my husband on it. Then, they delivered, set up and tested everything. It was a good experience.

I’ve seen Viking Ranges around, and Ive seen them evolve into a more sophisticated product than they were originally. They are robust, close to commercial in quality and performance, but have the benefit of being thoughtful of a residential home. They have convection, high heat, and different things one might want, like a broiler and a griddle, and you may or may not want it. And they have stood the test of time. I had a Garland for 25 years. It was commercial and rugged, but it didnt keep up.The reps were not knowledgeable at the store that I bought it at. But they were not unfriendly. I came prepared, having done my homework. And I felt a little rushed. But too bad for me, you have to have tough feelings. I had an insurance plan and something went wrong. And the insurance wasnt the easiest thing to work out. It was hard to get them and to get help. That was a little slippery.The irony of it all is my electrician rewired the kitchen and they had switched the neutral. The stove knew it, and was misbehaving, and we thought it was the stove. The people in Brooklyn who fixed it, top shelf. They could have told me anything. They diagnosed the truth. “You got the wrong polarity, fix it”. We fixed it, but the stove was never broken. That is more important to me than the sales people by a mile. Viking has excellent factory trained technicians. Love that.The reason I bought the Viking was it has a smart sensor. If the flame went out, it knew, and it lighted it. I was stunned at that. It may have been around a long time, but I didnt know about it. So it has everything I’ve seen in lots of places, but it has a smart technology that is lifesaving. It’s fantastic. The caveat is weve had it a few years. The quality is good, and the performance is excellent. We rattle the doors, turn the knobs and spill things just like anybody else. And so far, its just humming along. I would recommend that stove in a heartbeat. And this is a person who had a Garland for a long time.

Weve had Viking before so we decided we want to have Viking again when we moved. We bought the Viking refrigerator and the gas stove. When we had a problem, it was taken cared of and weve always been satisfied. We had a little bad luck with the refrigerator because at first it had a dent in the door so it was returned. The ice maker, light, freezer, and the fan continue running on the second one so that was returned again. Weve got our third one since June the 26th and its now working great.

My first Viking range got damaged in shipping. The frame got bent and they had to put a new plate at the bottom. The door was warped too and it wouldnt close. Viking wanted a second opinion and the tech came out and confirmed that the range was damaged. Viking then sent a new one in which came within a week. However, the second was damaged too and the kickpipe at the bottom was bent. So, they put a new one. Thus far, I love the burners. On our old range, only one of the burners got hot. The other wouldnt boil water so I love the fact that both of my burners this time around are both really high-powered. Customer service at Viking has been good too. When they put the first range in, the top was scratched. When they put the second one in, it was scratched too and theyre replacing the top of the range currently. I figured that when their crew slides the range in, their guys belt buckle would scratch the top of the range because the scratches are in the same spot. Still, Viking took care of everything and I love my oven. Id definitely get a Viking again.

Weve had Viking in the past and the Viking refrigerator was in the house when we bought it. It was a new Viking, so we registered it. Its probably the model that was chosen, but to not be able to have water in the door is difficult. When I open the door and want to pull out that longer middle drawer, I cant without opening both doors. And if I want to pull out the right side drawer, I cant do that either without opening the door. Theres nothing I can do about the shelving or the way the drawers is pulled out. So, it isnt really all that convenient. We cook all the time and its difficult to arrange the refrigerator. A Sub-Zero is a better refrigerator for us.Also, were used to having a gas range, so Im not familiar with having electric. The rangetop doesn’t heat quickly and when I turn it off, it doesn’t turn off quickly either. So, its really a challenge to get it figured out on how long do I cook something. And the oven, too. It’s not calibrated properly. So what I normally would cook in 20 minutes takes closer to 30 minutes. I would not recommend Viking to a friend. The dishwasher is the same thing. Those are expensive appliances and I am not that thrilled with any of them.

Because of the quality of Vikings products, we bought a range from them and so far, its great. I like the range of temperature options on it. Compared to the appliance I had prior to it, my Viking range is the greatest thing.

I bought an upgraded Viking gas oven with the highest quality cooktop/burners. I opted for this upgrade mainly for the burners and the self cleaning feature of the oven. The FIRST TIME the self cleaning feature was used, the oven door would not unlock! Evidently, the oven door locks when the self cleaning feature is activated to prevent a child from opening the door and getting burned. Makes sense (except any opening of the door while in use would result in burns). One would think that a distortion of a bi-metal plate would enable this locking feature. Viking, however, uses some electronic mechanism (some cheap piece of crap) which breaks down when exposed to heat! GENIUS! This mechanism evidently breaks down often and the Viking-recommended repair man suggested breaking the lock mechanism to enable opening of door rather than repairing since it would break again! HERES the KICKER -- THE SELF CLEANING FEATURE WILL NOT ENGAGE ever again because the self locking door is inoperable. PATHETIC. Viking should be ashamed of themselves. As in all these other reviews. Buyer beware. DO NOT BUY!!!!

It is unfortunate that I have to write this on a brand such as VIKING since I have had nothing but troubles on the 48 range and the big side by side refrigerator. Over the years we had several problems including the refrigerator door that fell off and almost hurt my wife had it not been for the kitchen island that stopped the fall on her. Thankfully Viking replaced the door but it shouldnt have happened. Now the range, right from the beginning we had issues with the right sided burners and grill not working, the oven that always made a hissing sound every so often when in use which we didnt know was a faulty burner and fire spreader plate. On 4 occasions we had the Fire department coming to our house because of Carbon-monoxide leak from the oven that triggered the alarm which, thankfully, is hooked to the Fire Dept. The latest being this Thanksgiving Day while the oven was in use.When discussing this with Viking customer service, the answer we got was that upper management couldnt help and suggested a repair service company. The service company stated that this is not an isolated issue but common with VIKING. The parts alone is quoted at over $1200.00 plus labor. If anyone is thinking of buying a VIKING product - think twice before you spend the tens of thousands for this poor quality brand like we did several years ago. Shame on you VIKING.

We wanted an all-gas oven and Viking had it. We also wanted self-cleaning, and the one we got came available with white on the front, which we wanted. The dealer was great. However, on the back of the range, we bought a separate piece for the air to come up from the oven, and it blows the burners when the oven is on and causes the burners not to be as efficient. That’s a big flaw. Because that air is blowing the burners and the flame is flickering, it takes forever to boil something. I wouldn’t recommend it because of that. If I were to do it again, I wouldn’t get it.

We have the 36-inch Viking range. We purchased from AJ Madison online, and the shipping was fine. I like the size and the durability. It just feels super solid.

Ive only had my Viking range hooked up for three weeks and its as expected so far. The dealership we had gone to does not typically sell Viking appliances but they had one in stock and I got a good price on it. I liked the design of the product too. But I had to call for a couple of parts that were not included and they were willing to overnight the parts out to the house. But they were in the middle of inventory so I havent received the package yet. Other than that, the range cooks faster than our old stove.

I bought all appliances which are the double oven, a 6 burner stove and a 24 grill and a side by side refrigerator freezer. I have had nothing but problems with all three since day one so that is my fault. Please dont make the same mistake.

Our Viking range works when we want to use it. It looks nice. Its also fairly easy to figure things out quickly without much of a problem. We dont have any issues with it.

I put a quarter of a million dollars in my kitchen in the house to upgrade and renovate it, and I got a Viking story from hell. We bought Viking appliances for the name because they have a good reputation and my wife liked the way the Viking appliances looked. So we got the Viking stove, double-door French oven and dishwasher. The whole kitchen was gonna be Viking. But their refrigerator was a disaster. We got the house set up then realized you also buy appliances for the way they might sound. In fact, we don’t have a Viking refrigerator anymore. It was so loud that I didnt care what I ended up with but I was not going to keep it. My wife liked the look so much that she didnt wanna give up the refrigerator. We had even built kitchen cabinets to fit everything because it needs to fit the Viking refrigerator. But it was way too loud. And lots of people agreed. The oven also makes a lot of noise when it’s cooling but it really doesn’t bother me because it will cool down. We know that I don’t have to live with it 24/7. But the refrigerator, when that compressor was on and it was on for most of the time, was very loud and annoying. I don’t think it was defective though. I think that’s the way they make it. The main sound that we were hearing was the sound of a fan that comes on in the freezer, blowing and cooling the refrigerator. I spent hours going back and forth with Pacific Sales, asking what was wrong. They sent people out to the house and tried to repair it to see if that was the problem. They even put another compressor in it. I was beginning to think every high-end refrigerator is gonna make noise like that because they put the compressors up on the top. On the old refrigerator that we had, a Samsung, just the kind you buy at the Home Depot, the compressor is down on the base of the unit and back so whatever noise it made was muted by the wall and the refrigerator itself. But when I went over to the Wolf store, I couldnt believe I couldnt hear anything. I ended up buying the Wolf Sub-Zero refrigerator and we love it. It’s got two compressors, one for the refrigerator and one for the freezer. The refrigerator is very quiet. So someone needs to fix the Viking refrigerator.

We wanted an induction stove, I saw a Viking range in one of the stores I was browsing and I noticed it had a special broiler on it. We know about Viking since its a good range. So thats what brought us to our selection. I missed some appliance thats why I bought the stove at a Viking dealer and their team was excellent. I like the quality of my Viking range, its great and my favorite feature would be the broiler. However, I had to adjust my cooking method because Im used to baking chicken at a high temperature and then the chicken would splatter up in the top of the broiler. And then I turned the oven on again and the broiler would smoke the house out. But, I have that under control now..

I have a Viking four burner range with convection oven. In the 13 years I have owned this I have changed all the igniters twice, the igniter control module once and the oven door hinges twice. The latest breakdown is that the baffle under the oven floor detached due to rust, damaging the burners and ignitor. I called to make a warranty claim - Lifetime warranty against rust, it says in my owners manual. I called customer service and was advised with Viking this warranty only applies to the stainless steel parts... the parts that dont rust. Company does not stand behind their product. DO NOT BUY VIKING!!!

My Viking refrigerator broke. We moved in to a brand-new house and the refrigerator started making a loud, fan-like noise and started dripping water. I called Viking and they gave me the number of a place for repair people but those guys still havent gotten back to me and it has been a month. They call me and tell me that theyre gonna set something up but then they never call back with an appointment. We have brand new Viking appliances and spent a lot of money on them. Ive never been able to use my steam oven because it didnt come with a drip pan. I called Viking for that and they told me that its on backorder and that I would have it in three weeks. That was three months ago. I like the way my Viking appliances look but when they break down, theyre impossible to fix. I have better luck with my other appliances. I had a GE Monogram before and there were no problems. If I had a problem with it, their repair guys would be at my place the next day. Still, my Viking refrigerator which has a full fridge and a full freezer has held a lot of stuff. I can put three weeks of groceries in it. I recommend Viking for the look but Im not happy that their stuff was really expensive and now they arent working already.

The first problem I had with my range is the oven taking forever to preheat. Then an incessant clicking began on the burners. I was lucky enough to purchase a repair contract for $65.00 for a year. They fixed the oven preheating problem and also fixed the clicking problem, but now it has began again. It is so annoying. My burners do work, but I want to scream sometimes when I am trying to use all of the burners.

I was deciding on getting either a Sub-Zero or a Viking refrigerator. But I wanted to get a Viking range so I stuck with Viking all around. Somebody who was an appliance specialist that I had worked with in the past arranged the purchase for me then I had it installed. Unfortunately, the hose underneath it connected to the solenoid leaked and I had some kind of serious floor damage on my wood floor. I left a fan on for three weeks and it finally started to come down a little bit, but I still have something wavy on it. It was quite disappointing because you spend so much money on something like that and you expect it to be perfect. But when I told Viking that I needed someone urgently because the refrigerator was leaking, they sent somebody immediately and that guy got out there that same day which was great. So overall, my experience with Viking was very good and hopefully, the refrigerator will live up to its reputation.

The fridge didnt work when it was installed and it took five months to replace it. The stove was installed in July and it got fixed today, on the 1st of December. Ive been working through the general contractor and hes been using a company called Jarvis who I would not let back in the house after today. It has taken til the 1st of December to get all the burners on the stove to work. Its just a disaster. If you give me a million pounds in cash and all free appliances, I wouldnt have Viking in the house. Ill never tell people to buy Viking.

Oven has worked well but today...an hour into the cleaning cycle, POP! The interior glass cracked. I would expect heater elements to wear out, convection fan to quit. But the glass thats a bit odd and scary. Now gonna dig through boxes of papers to find if it is still under warranty and if not if the door is even still available. A lot of money spent on this oven, hope door doesnt make an entire replacement necessary.

We still have the Viking range in our house in California. We really like it so we ended up buying Viking for all of our appliances. We have the oven, the fridge, the dishwasher and the microwave. My father and mother bought the range and they came back happy besides spending almost $20,000 on the appliances. The range was bought a couple of months ago and then we set it up two weeks ago and just tested it. I love the overall quality of the range. It is very good and I feel like it is more commercial than household because everything is so big though not as big in the inside. But other than that, it is perfect and it cooks everything faster. I would recommend it.

We’ve had Viking for years and thats the reason we got them the second time. We like the stove for the way it’s set up. The refrigerator’s open a lot and the temperatures on it have always stayed the same unless it’s real hot out. The new one has got the LEDs in it, which is nice. The doors in it are a little bit nicer than the old ones we had. We bought the items over the internet and it was real good. At this day and age, it seems like most of the time you buy something, it’s good for three years, and it goes to hell on you. We try to buy quality, and it shows. Viking has been a good product. The stainless steel is nice. The only thing we didn’t have last time was a dishwasher. This time we bought one. My wife had used the dishwasher once and it worked good. It’s real quiet.

When we decided to purchase a new fridge, there were only a couple of choices - GE, Sub-zero and Viking, so I went with the better choice. We also got a Viking dishwasher, stove and hood, and so far, they have been okay. But we had a problem with the freezer down below. Someone came and fixed it, but it took a long time. Other than that, its still in good shape and its doors are nice. Ive had other brands and the Vikings quality seems okay. I wouldve preferred to have a mostly full refrigerator and a small freezer, and didnt wanna have one with a freezer below because the ice maker was also below, and I dont freeze a lot of stuff. But this particular Viking fridge came like that.

We had built a new home and were interested in top of the line appliances. Wolf and Viking Ranges stood out, but we decided to go with Viking since we got a good price from them and it fits what I was looking for. I got a six-burner range, a grill and two ovens from them. In my kitchen, I have a total of three ovens since we do a lot of the holiday stuff here. It works out beautifully when I’m doing Thanksgiving, Christmas or when I’m trying to cook a big meal. I have enough room for everything. The top is gas and the ovens are electric. I love the fact that I have a griddle there. Everyone can be working on something so it works out well for my family. We’ve had a good experience, up until were trying to get the small oven fixed. We had a problem with it and a chip needed to be replaced. So we had the workman out and were waiting for him to replace it. We had to argue a little to get them to come out to fix what was wrong and that was a bit of a problem. I got upset but my husband managed to calm down and get them to do what they needed to do to repair the oven. But Im still waiting for it to be fixed.

I liked the look of the stove and the reputation that Viking Ranges had. I didnt so much like the price but you get what you pay for nowadays. The range is great and heavy duty. Its worth every penny I paid for it. Its a quality appliance and Id buy it again in a heartbeat if I had a choice. And Im so far very happy with it. I hope that I dont run into any kind of issues. Ive had a Thermador before and had nothing but problems with it. Ive also had a Wolf which was a good range but Viking is just as good and a little less expensive.

One of the burners of my Viking range doesnt light all the time but its also 10 years old so thats somewhat understandable. It seems like its good quality. The most important thing to me is that it will kind of last. However, Im trying to buy a griddle cover and its an older model so its not super easy to tell if the griddle cover they sell now kind of will work on it.

I purchased a Viking range in 2007 and paid almost $5,000 for the unit. In November 2011, the oven stopped working. Mr. Appliance of New York City was recommended by Viking as the authorized service representative. Between November 2011 and June 2012, I have had 8 visits by Mr. Appliance. They replaced a thermostat control (twice), replaced the circuit board and still havent found the problem. Amount paid by that point was $670. At the 8th visit, they said the reason my oven wouldnt work was a broken oven door latch, broken (they said) during the self-clean cycle. Additional expected cost, $460, except I have never once used the self-clean cycle. It was most likely broken by the repairmen in their attempts to find the source of my problem. In dealing with Viking Customer Service, they didnt even bother to be charming. The people I spoke with were defensive, unsympathetic and unpleasant. Maybe they have had too many fed up customers and are tired of all of us. They simply told me to try another authorized service dealer in my area. Frankly, this is outrageous. I had expected more of a company that charges $5,000 for its products. The quality of the unit is low. The customer service was poor and the authorized service dealer (Mr. Appliance) is even worse. I will never ever buy another Viking product again, of any kind, and under no circumstances could I recommend Mr. Appliance of New York City. They do not have even basic competence.

My wife had heard about Viking Ranges for years through word of mouth and she had always wanted one. We liked the fact that Viking had six top burners and a fairly good sized oven. We liked the professional quality of the range itself and we’re very satisfied. Purchasing it was quite a pleasurable experience. We had a very knowledgeable sales lady. She showed us several models and we selected one. She was helpful too in getting it purchased and delivered. The Viking range is a very nice product and we would definitely recommend it.

Back in November, we bought a refrigerator and a stove. I got a GE profile then and it didnt work. The part was back ordered so they brought out another one and it had the exact same problem. So I went to look for more stoves but then I didnt like all the electronic crap. Every time I leaned up against the front of the stove, it would go crazy because of all the electronics. All I wanted was an old fashioned stove that bakes but looked updated. I looked at other stoves and I didnt like them. When went online and read about Viking in Consumer Reports, it was the only oven that people said worked. I hated to spend the next $2,300 that I didnt have, but I didnt want an oven that I couldnt use. So I got a Viking.I thought my Viking Range was gonna be spectacular. But then its not and Im a little disappointed. When their guys delivered it, the bottom panel just above the legs wasnt secured. I pushed on the upper corner thinking I could just push it in and that didnt work. So, the delivery guy came and he had to screw it in. He then told me that I had dented it with my finger pushing on the corner. I told him I didnt think so but he made me sign off on something that said that was so. After he left, I saw that there were dents on the other side in the same place I hadnt touched. I dont know where those dents came from, but I didnt do either one of them. So I called and had to ask for a new bottom panel. Their reps said that in the first week, they replace anything. Since then, Ive been liking the range pretty well. However, it doesnt bake as well as I thought it would, it being that expensive of an oven. I had previously traded my GE in because I had so many problems with it. I thought that because my new oven was a Viking, it was gonna be better than it is. Its hard to see through the dark window and even when you have the light on in the oven. Its hard to see whats going on. It seems to take longer to cook than I thought it would. Furthermore, I dont notice a lot of differences between the convection oven feature and just the bake feature. I dont know if I like the grill either as I thought it was gonna be thicker. Sometimes, when I put a heavy pot on it, it seems like its not real sturdy and I dont know how itll hold up over time. The grills are not as heavy as those on some of the other ones which is something I like because it was awkward to pull those heavier things off. Also, Im not too wild about my Viking being up on legs but then Im getting used to it. Still, I like the stove really well. I like that you can simmer on it. However, when its pre-heating, it buzzes sometimes and it sounds like something in the back is vibrating. When that happens, I can hear the fan which is kind of loud but then it goes on only for a few seconds every once in a while. I also like the black background and the black liner underneath the burners as it is fairly easy to keep clean. I like the controls too. This is in contrast to the stainless steel on the GE profile as I couldnt keep that clean. I also like the look and the slide in. But then, Im gonna have to get my gas outlet and have a plumber put it at a different point that is lower to the ground. My range sticks away from the wall so doing that would allow it to sit up against the wall. Though maybe Viking is still working out the bugs with their range as they havent been making these for very long, I thought from their reputation that my Viking was gonna be a little different. Still, Im pretty happy overall.

I never write reviews, but if I had known what I know now about VIKING, I would have gone with another brand and saved myself a lot of headache, as well as future ones Im sure to develop due to ALL my kitchen appliances being VIKING. We buy high-end products. Why? Because these products are usually well made and come with excellent customer service, but not VIKING!!! Our oven just stopped working. We paid $200 for an outside technician to come take a look... twice, because VIKING failed to tell them the first time that this was a recall issue. Needless to say, we are now going into month 5 of not having a working stove! Numerous calls and all we get is the same runaround. Part on backorder, will send out as soon as its in. Takes 4 months for VIKING to get a part that was recalled by them! So no stove for who knows how much longer... a year! Never again will I buy a VIKING product!

30 Viking Gas Stove/Oven - Lots of issues with ignition, an expensive repair that you do not want. Viking should provide a YouTube video on how the do it yourself with reasonable priced replacement parts. Window seal in oven is falling out. Knobs are getting loose. Black paint on stove top surface scratched very easily when removing and replacing iron grates. I paid over $3K for this and cannot believe how poor the quality is. I will dump this heap and buy a Wolf.

I’ve owned Viking before, and I like the features they had on this particular model. It’s easy to purchase. But Ive had to contact them multiple times. It’s a piece of garbage. It’s broken multiple times. We have a two oven model. The oven will go into self-cleaning mode and lock, even though we’re not trying to clean, we’re trying to cook. And it’ll take days to get the oven unlocked with food stuck in it. Ovens will just die because they won’t heat properly. We have the electric oven with the gas burners. And so, we’ve had failure to heat multiple times as well, with defective relays, defective elements. It’s also very hard to get a serviceperson to come. And when they come, they dont fix it. One problem has recurred and not been repaired several times, and then, I had another problem as well. They always try to charge me for the call, even though it was under warranty. I would never buy Viking again.

We built our home 18 years ago and ordered all new appliances. Didnt notice the latch was not working until a couple years later because I thought it was just me - learning to bake with a gas oven as opposed to my old electric. I was complaining to my brother-in-law who is Mr. Fix-it and he noticed it wasnt closing properly. The latch was bent. With all his tools and strength he was unable to bend it at ALL! This did not happen by me closing the door, this was a manufacturer defect. Viking has refused to replace the door so I am stuck having to alter all my baking. I will NEVER recommend Viking again! Terrible customer service.

I was looking at Thermador, Viking, and Wolf, and read reviews on all of these. But aesthetically, I liked Viking better in the price that I was looking for. I love it. I like the burners, the handles, the very large oven, as well as the top and bottom trays that move on the inside. I have the 36-inch, with a six-burner and the size is great. I went from cooking on electric to liquid propane, so its a little different. It took me a bit of time to get used to the timing for the oven, but now that I do, I like it because it cooks so much quicker on the stovetop. The oven is a little bit slower, but it seems to make the heat evenly dispersed, so it cooks much better salmon, chicken, and quiche. Any issue that I had, Viking resolved immediately. They were honest, efficient, very responsive to any calls, and had great customer service. They were really good to work with, and the installers did a great job. I couldnt be happier.

The developer of the house I was building in South Carolina chose Viking appliances and I was thrilled when that was the choice. Theyre so well built and top of the line. Thus far, Ive had time to play with my Viking Range. With my oven, there is an option to use either standard baking or convection. And so, the popovers that I usually make are ready in half the time and they are perfect. The adjustable oven racks and the fact that the range has six burners have been my favorite features. It has exceeded my expectations.

My builder put in the Viking products and Ive had a lot of problems with them. One of the ovens is totally incomplete. I spoke with the local Viking authorized dealer and they were willing to give me a 25% discount on the part. I told them that they should give me a 25% discount on the all-new Viking Range because its a disaster and I dont wanna have to pay twice for it now. But they wont cooperate. Also, my Viking refrigerator is leaking again. My experience with Viking has been bad because it cost a fortune to fix anything. Its $750 just to move the appliance away from the wall. Ive also had multiple leaks, and its difficult to get people that work on Viking work efficiently and effectively with Viking.

We have seen Viking in new houses and we liked the look and the reliability. Our range was delivered last year and we installed it a couple of months ago. Its heavy but we got it moved in all right and the installation was easy. We switched over from electric to gas and we really like the gas stove part of it because it feels industrial. Weve been real happy with it and the only issue weve had is a light bulb that burned out. We havent had anybody locally to come out and repair it yet. Weve been trying to contact the people at the place we bought it from or the local shops that work on Viking but we havent had heard back from them. They suggest we dont replace the bulb because its still under warranty, and so were waiting.

Im very happy with the quality of my Viking range. I like the commercial style and the extra burners as far as the range is concerned. Everythings been good with their representatives. When I thought I had an issue, they were Johnny-on-the-spot trying to get it resolved.

Weve been very happy with our Viking range since weve had it. Weve spoken with a lot of friends about the dual fuel and were really happy that we did. It cooks really evenly and we still got the gas on top. Its fantastic.