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Viking Distancia Garantia
1. The warranty card duly stamped by the authorized dealer together with the original purchase receipt must be produced when registering Viking products for repair I service under warranty. Repair / service charges for products without the warranty card with the authorized dealer stamp and the original purchase receipt shall be imposed accordingly.
3. Your Viking product shall be warranted against manufacturing defects in material and workmanship for a continuous period commencing from the date of purchase, of:·
a) one hundred and twenty (120) months against rust-through of the inner tubs of dishwashers; or
b) one hundred and twenty (120) months for the motors of washing machines; or
c) sixty (60) months for compressors of sealed refrigerating systems; and in respect of all other Viking home appliances,
d) twenty-four (24) months for the immediate aforesaid Viking home appliances used solely within domestic premises; or
e) twelve (12) months for the immediate aforesaid Viking home appliances used within commercial premises (but not for any revenue generating purpose) in part or in whole; or
f) no applicable warranty period for the immediate aforesaid Viking home appliances used for any revenue generating purpose, whichever of the applicable stated time periods in the preceding sub-paragraphs d), e) and f), shall be the shortest.
The undertaking and or completion of repair I service of your Viking product by us shall in no circumstance extend this warranty which shall thereafter continue to apply only for the remaining period of this warranty.
4. This warranty shall be immediately rendered invalid and unenforceable if tampered with or defaced or in the event of manifest error in information provided by you while registering for warranty. Responsibility of ensuring the accuracy and completeness of information shall be solely borne by you.
5. This warranty shall be applicable to you as the purchaser of Viking products and shall in no circumstance be transferable and or otherwise exchangeable for any benefit.
6. This warranty shall be immediately rendered invalid and unenforceable if your Viking product shall in our opinion have been tampered with (including the defacing / removal of serial numbers), altered and or modified and or otherwise have been repaired by unauthorized parties.
7. We reserve the right at our option and absolute discretion to replace your Viking product, in lieu of repair, with a similar / upgraded model of an equivalent or prevailing value without further liability to you in relation to your Blomberg product and upon which replacement the remaining period of this warranty shall continue to apply to the replacement product. We shall not be liable howsoever for any delay and or failure to undertake and or complete repair / service due to causes beyond our reasonable control including the non-availability of component parts.
8. This warranty shall be subject to the following limitations and exclusions:
a) damage, defects and or malfunctions resulting from dust, interference of foreign object, natural disaster, lightning, fire, water and or liquid substances, exposure to sunlight, improper ventilation, drop from height, inoperative /leaking batteries, civil unrest, accident and or act of God;
b) damage, defects and or malfunctions caused by the use of improper electrical supply, improper installation, connections to other incompatible equipment, input voltage beyond specifications, use of incompatible batteries, misuse, improper use contrary to cautions I directions I instructions I specifications referred to in the operating manual, mishandling and or consequential damage due to negligence and abuse;
c) commercial/ industrial use of domestic models;
d) exterior appearances and or finishing, fair wear and tear; parts made of plastics, filters, accessories and or lightings;
e) charging gas, gas refill, cleaning, reconditioning and or lubrication;
f) loss of any data, memory input and or setting during operation and or in the course of repair / service;
g) installation I dismantling I demonstration and instruction on the usage of your Viking product;
h) indirect, consequential and or incidental damages;
i) labor and transportation charges; and
j) perishable and consumable items.
Labour and transportation charges may apply in the event that no technical fault is detected during service attendance under warranty.
Páginas de códigos de error relacionados:
Viking Lavaplatos Códigos de error, Viking Microonda Códigos de error, Viking Distancia Códigos de error, Viking Refrigerador Códigos de error,
Páginas de resolución de problemas relacionadas:
Viking Lavaplatos Solución de problemas, Viking Microonda Solución de problemas, Viking Distancia Solución de problemas, Viking Refrigerador Solución de problemas,
Páginas de reparación relacionadas:
Viking Lavaplatos Refacción, Viking Microonda Refacción, Viking Distancia Refacción, Viking Refrigerador Refacción,
Páginas de piezas relacionadas:
Viking Lavaplatos Partes, Viking Microonda Partes, Viking Distancia Partes, Viking Refrigerador Partes,
Páginas de precios relacionadas:
Viking Lavaplatos Precios, Viking Microonda Precios, Viking Distancia Precios, Viking Refrigerador Precios,
Viking Distancia Garantia
Product Reviews:
We were looking at all the high end range brands and went into Best Buy and
We were looking at all the high end range brands and went into Best Buy and had a look at Viking. We liked what we saw and the price was more economical for the quality that we get compared to the others. We had a very good sales rep who was able go into detail about a Viking range and what to expect from it versus a lower end priced brand. He explained things like how to clean the oven and how high heat with the self-cleaning ovens would typically end up destroying the integrity of the inside enameling. He gave a variety of information about little details that we would not think of.We got the series 5 which is easy to clean and does not deteriorate compared to the standard stove. It also cooks differently as theres an even heat. Plus, it also comes with the pull-out drawer in the oven which I love. My only two gripes is my particular series doesn’t come with a timer where I can time the temperature within the oven or have a timer right there on my stove if I’m baking a cake. We went back a second time looking for the timer and the salesman said it’s been discontinued and was only available to a certain model. The other one is I can’t seem to remove any stains from the golden-looking metal that extrudes from the surface of the stove top where the burner is without scratching it. I’ve used soap and water and I’m afraid to do anything else because I don’t wanna destroy the surface. Other than those, it’s a nice-looking range.
Weve only had the Viking Range for a couple of weeks. In another home in No
Weve only had the Viking Range for a couple of weeks. In another home in North Carolina, we’ve got a Wolf stove in there. The same company makes Wolf and Vikings but we wanted the Viking Range as it was the best fit for our kitchen in our new house. The dealer was great. On the day that we were supposed to get the range, they pulled the old one out and my husband realized that he had told them the wrong kind of gas fittings that we needed. The dealer, Cummins, told my husband that the one they had fittings on the floor, the one he had looked at, had actually the right ones. So they went ahead and connected that one instead. In the end, they were able to make sure were getting the right thing. So far, Ive been loving the Viking Range. Everything about it is great. I like the way the burners come off. It’s quiet and seamless. Its oven takes the “tsk, tsk, tsk’’ then winks a couple of seconds for it to come on. Everything’s instantaneous. The dials, the knobs and everything’s easy to figure out. Overall, the range is really well done.
We thought that there was an issue with the range. After speaking with seve
We thought that there was an issue with the range. After speaking with several people, those individuals from customer service didnt know about the product and how it works. So, we had to have two specialists come out to look at it. The first one couldnt give us an answer, and the second one looked at it for about two minutes and said that the issue we were having was completely normal. It took us about a month to feel like we were using it safely before someone said that and we didnt expect people on the phone to know exactly what the product is. We havent used the range to its full potential as of yet but were happy with it.
Ive used Viking Ranges in the last 2-3 houses that Ive owned over the years
Ive used Viking Ranges in the last 2-3 houses that Ive owned over the years. During the first purchase, I was looking for a commercial type range. I investigated what ranges were available so I looked at consumer ratings and decided to purchase Viking. I never had a problem with the first Viking that I owned. However, I had a problem with quality with the latest one Ive purchased. I had a technician come out for 5-6 times and when we still couldnt get it resolved. I called them and they offered to replace it. I wasnt really that happy with the dealer. I dont know if Id still go back there. I was trying to decide between Viking and another oven. Their oven would take a while to get so I went with the Viking, and it didnt come in as quickly as I had anticipated. Nevertheless, I love it. I have the dual range so I have the electric oven, the gas cooktop and two ovens. I love the convenience of having the two ovens. I have lots of room when I cook big meals. The surface of the stove is great because I have lots of burners that I can use. I also have the big overhead stand and the heat lamps. It makes it a lot easier to cook and I like to cook. Its a great oven for cooking and baking.
I heard people were happy with Viking Ranges so I got their product. So far
I heard people were happy with Viking Ranges so I got their product. So far, I like the product. I feel like its the most powerful range Ive ever had. And when some of the burners werent operating right, a dealer came from my area and fixed it. It needed parts, and I just had to wait a couple of weeks for it. And then they came and replaced it. The parts took a while, but I like the people they sent.
On the top part of the oven door towards the inside of my Viking range, the
On the top part of the oven door towards the inside of my Viking range, the metal was not filed or buffered or sanded down. It’s a real dangerous place for it to be and I cut my finger closing it one time. I took the time to take everything off and use some sandpaper to sand down those edges. Thats something that they need to look at. Also, I wish the legs were more adjustable than they are. My counter height is about an inch lower than what they had because of tile that was put on the floor, so I had to do some modifications to make all that work.Vikings pricing is a little high and for that price, I would have figured it would not have the issues that I had. I wouldnt have minded paying the price. But I had to do all these little things to it and that kind of bothered me. Other than those, I love it and I enjoy everything about it. I love the burners and the layout. I love to cook and it does really good. This particular model is the only model that they offer like this with a convection oven in it, which I think is awesome.
We liked the look of Viking and their reputation as well so we went with th
We liked the look of Viking and their reputation as well so we went with them. Were not so thrilled with the double wall oven but the refrigerator is awesome. The quality is excellent and this is probably the best refrigerator weve ever owned. Its so easy to navigate in there. You can see and reach everything. But the ice maker could be improved. The bin that the ice goes into should be raised in the back so that the ice falls to the front. Im always winding up with ice all over the floor and on the inside of the freezer because it builds up then theres no way to open the freezer without the ice falling over like a deck of cards. Other than that, weve had a fairly good experience so far.
My kids are cooks and they like the quality of Vikings ranges. As for me, I
My kids are cooks and they like the quality of Vikings ranges. As for me, I like both the aesthetic of the design for home kitchen and their reputation for having a solid product. We got two ranges and the quality is good. But we had some problems with the packaging of the items. A number of our items loaded from Viking got damaged during shipping, which was a pain in the butt. I dealt with Friedmans Appliance and the people there were awesome. They interacted with the Viking rep and we never had any problem replacing units or having someone come out and look at it. So we were very pleased. My favorite thing about the ranges is the quality of the knobs. A lot of times, knobs would be cheesy and chintzy. But the ones on my unit are extremely solid. Theyre also just about the right size since Im a man working the stove.
This pertains to Viking microwave RDMOR200SST over the range unit. Purchase
This pertains to Viking microwave RDMOR200SST over the range unit. Purchased 12/12/13, installed 12/26/13, broken 1/18/14, lasted less than a month. Being in the HVAC field, Im very familiar with many brands, reputable and not so reputable. I recently read a tech article about Vikings new owner (CEO) and it seemed very promising. Boy was I wrong and he has a quality control/customer service nightmare on his hands. I have dealt with many companies in the field and this is without a doubt the worst. $650.00 microwave and the micro switches I found in this unit I would not have used in my daughters $5 toy. Youre probably saying, Why did you fix this yourself, you voided the warranty. Have you ever seen some of these morons they call appliance repairmen? Believe me, I have and I wouldnt trust 95% of them. Problem - wife shut the door and the micro circuit tripped, reset, breaker held but the micro was dead. Dissembled (only takes 2 minutes) and noticed 4 micro switches mounted on a cheap plastic rack, one of the switches the plunger was stuck in the down position. Upon inspection, the contact of the switch was welded together. These switches are rated at 16 amps, there is absolutely no way this switch holds 16 amps, no way. This is a fire hazard and a design defect. I removed all four switches and replaced with Ormon micro switches and NO THEY ARE NOT MADE IN CHINA , they are made in Japan. If I would have had warranty service tech perform this, they would have used the same cheap factory switches and the problem would have been reoccurring and caused more damage to the unit. For all of you do-it-yourselfers out there, change all of these switches out with quality ones. This will solve the majority of your issues with this unit.
Were really glad we went with a Viking range. The only thing is the instruc
Were really glad we went with a Viking range. The only thing is the instruction manual could be a little bit better. The oven has a little light when it comes on and when we set the temperature and the light goes out, that means it has reached the desired temperature. It doesnt say that in the manual. Other than that, everything is working well.
Well, once again, burners, ignitors, you name it; everything falls apart on
Well, once again, burners, ignitors, you name it; everything falls apart on this 36-inch 6 burner $7,000 paperweight. Paint fell off of edges of doors, bottom kick plate rusted out, on and on. In the past, I paid a repairman to fix... normally an $800 to $1,000 repair. Since I lost my wife to cancer 2 years ago, and have an 11-year-old, I can no longer afford the cost. So the last time they went, I went online and figured it out. So I will be doing it again this weekend. Burners, ignitors, etc... Viking is a terrible company. Truthfully, I cant believe they are still in business. Their service department is a waste. Comments they have made to me: You cook too much, you are using excessive heat in your oven??? Most people do not use their ovens 5 nights a week??? They suck. Never again, and I tell all of my friends to not buy any of their products. The last kitchen renovation was $13,000. Im going to a different vendor for the next renovation. Remember Roper? I still have one from 1947 that my parents gave me. It runs perfectly in our second home.
Unbelievable, but after 3 months and some limited use, our outdoor grill bu
Unbelievable, but after 3 months and some limited use, our outdoor grill burned through the light wires and short circuiting the house. After finding the tripped fuse switch, we tried it again with the lights off. It worked once and then the burner fell off as it had melted. Viking says that this $6,000 plus range actually wont let us close the canopy and heat it up. They said to just put the food on and it will eventually get done (have they ever tried a turkey or even a chicken breast). They say that people call in all the time with burned wires and knobs falling off, and that you really arent supposed to warm it up (contrary to what the manual says). In fact, the canopy thermometer must be a decoration as its never going to go up at all! Id like to return this sucker, and I do accuse this company of fraud!
We chose Viking over Sub-Zero and Thermador because of the look. We bought
We chose Viking over Sub-Zero and Thermador because of the look. We bought a pretty cool one. It’s a cobalt blue color and the fridge is fine overall. But the ice maker didn’t work originally. It took somebody to finally come out and fix it. There was an issue with the light in the freezer too. It went off for no reason and then it came back on for no reason. But the dishwasher was really upsetting. It came with the fridge as a free giveaway but it didn’t work. I called Viking and complained about it. But two of the people that they had wouldn’t come out for over three weeks. After calling again, we were able to get somebody to come out relatively soon, within a week. They looked at all the units that needed fixing but they wouldn’t replace the dishwasher. They really didn’t stand by it. They said everything was working according to how it was supposed to be. But when we opened up the dishwasher, the dishes were soaking wet and cold. It never ran the detergent either. When you open up the dishwasher after full cycle, the detergent would still be physically in the door. If thats how it was meant to be, then that’s stupid. Why did they even make it? At the end of the day, we had to buy another brand even though it came for free. To get a decent dishwasher was another 900 bucks plus I had to go through the whole rigmarole of getting one.We bought a stovetop from them too but I had to buy a separate propane conversion kit. For the price that you pay, the little orifices that you attach to change the way the fuel comes in should just come with the unit. You shouldn’t have to go and buy a separate kit. It wasn’t terribly expensive but it was silly for them not to give that with the brand-new unit. It was a little confusing too. I got a plumber to come out but they couldn’t get it to work. I had to get a Viking technician to come out.
It has always been on my bucket list to get a Viking set because I heard th
It has always been on my bucket list to get a Viking set because I heard they were always the best. And since we just bought a beautiful new home, I decided to get the whole set. Im very happy with the range top and am pleased with the hood fan, but the microwave and dishwasher are both subpar. Then, one of the shelves in the refrigerator got broken which is very disappointing seeing I spent almost $10,000 for it.Also we purchased it at Best Buy at their Pacific Store and it was a very bad experience. They shipped our packages and we received six, so we assumed that everything was there. We had our kitchen totally rebuilt, then we found out we were missing a package. Then the store manager said we were lying and all the packages were delivered. A week later they found that the package was still in Cleveland and was not delivered. So, our set stood in our kitchen for two or three weeks until it was finished. Then when we installed the double oven, we found out it had been dropped in shipping. Their technician had come out and confirmed that it was. But now Viking is handling that and is sending us a new one.
I wanted a classic gas stove and didnt want one with computers. The Viking
I wanted a classic gas stove and didnt want one with computers. The Viking range was simple and that was why I got it even though it was not as good as Wolf. But I had a question about the product because it was so hard to see one. I got the cheapest 30-inch range and the showrooms had none. I was told by a Ferguson person that there was two of this one and so she called and said, Oh, ones not supposed to be there, they have upgraded it. I called Vikings to find out what they changed because the price was lower. The rep was short with me and she wasnt the best customer service. Also, when I was buying it, I was told there was nobody to service it in Williamsburg. I told them that Port City does and so the rep called them and they go, Yeah, we work on them. They even put it down on my sales receipt. The day after I got it, I roasted a bunch of vegetables and there was moisture in between the glass on the oven door. It didnt go away for four days. I called Ferguson and they called Port City who sent a guy out. My stove has a middle burner thats oblong and its one of the lowest BTUs. This one wouldnt light like the other one. The repair guy said that it was the same as the round one but there were more holes and that was normal. The installers said they were gonna replace the glass thing in the middle. But its never done it again and now, Im worried and Im afraid to say, Dont fix it cause theyll say later, Oh, you wouldnt let us fix it. The moisture does dissipate eventually and I have faith in my repair guy that hell do it right cause Ive known him for years. But since the day I got the oven until now, I still dont have the part. Other than that, everything seems fine to me.
I have owned my Viking oven for 13 years. I purchased the oven because of t
I have owned my Viking oven for 13 years. I purchased the oven because of the Viking name and quality. Unfortunately, I have had 3 costly repairs and I am now faced with a fourth repair after a self-cleaning cycle broke the oven lock. The trouble is compounded by the fact that I cannot finding a repair person in the area willing to help. I have contacted 2 companies that have said they would call me with info about repair and neither has returned a call. Disappointed to now have 4 costly repairs on a very expensive appliance.
The Viking dealer was great to work with and I had a very good experience.
The Viking dealer was great to work with and I had a very good experience. It was good customer service and quick delivery. Also, I like the power burner on the range.
The quality of Viking Ranges is excellent. When I called their customer ser
The quality of Viking Ranges is excellent. When I called their customer service and asked them, Will your stove do this? Will your range perform this?, they were able to answer my question and point me directly, and they have always been like that. In all the 8 or 9 months I’ve owned the range, I have not had anything outside of that. It has been consistent and direct. I’m very lucky to have had that Viking. It’s a really great piece of equipment and I chose it for its performance. There isnt one thing that I do in there that is subpar. I had a JennAir for 20 years before that so I knew the professional-level range. I was expecting it to be good. I wasn’t expecting it to be great, and it was great. Somebody would say, “Oh my goodness, you paid $10,000 for a range.” I did, but it performs. It does exactly what it says it does. It’s beautiful to look at too. It’s like a work of art. One of the best features of the range is the clean-up because you get cooking, start grilling this, sauteeing this, doing a sauce here and things spill and oil starts flying. And I can have that stovetop and everything wiped down and done in under 10 minutes which is a blessing. The range has to be the easiest range I’ve ever had to clean. I cook a lot in the kitchen. I make everything - my own pastas, my own bread rolls, crackers, soups and soup bases. I do everything on that and I grill. I do pastries and brioches. I do all sorts of stuff in there that everybody says the degree of difficulty is extreme, yet the results on these things are superior in that stove. Dinners and everything are like works of art. It’s like somehow my cooking went from being good to superior, and it’s that range.I also bake pies. As a matter of fact, I just made 12 dozen butter tarts. Never in my whole life have I ever baked a pastry at 325 degrees. It’s always 400 or 425. So, the first time I baked a pie, I’m looking at the Viking book, and theyre saying, 325, X amount of minutes. I thought it was insane. It has to be wrong. So I went to my old habits and baked it at 400. The results were abysmal. It was overbaked on the outside and raw on the inside. I did it again and I did it according to Viking. It was the best I have ever made in my whole life and that was where I then really sat down and started to read everything and anything I could on Viking and how to use this piece of equipment with optimum.I would recommend this range. My only thing is this is a professional-level range so theres a learning curve on it because it performs differently than a 799 General Electric special. This is like buying a Ferrari and thinking you’re driving a Chevy Volt. Theyre totally different things. The shame is that Viking is not out there more. They don’t have a place to really promote it. I looked at them all and I almost went with a Wolf. It was between Wolf and Thermador. What almost got me to go to Wolf was their pizza setting and they have a pizza stone. I sat down and I thought I really wanted that Viking, and I thought back of all the reasons why I wanted it. I had to search to see who was selling it. I couldnt find anybody in Canada. It was Bryan from Middleby Group that helped me.Bryan answered my questions immediately. If he said it, it was done. It was none of this backstepping or trying to fluff over or trying to play me like I was stupid. However, I will never use Corbeil, the company who they shipped it to, again. Their product knowledge and support were poor. Their ability to answer questions, even simple ones, was non-existent. And not only that, when I went into Corbeil and gave them feedback that the Viking Range is superior, the store manager said right to my face, Oh, this is a piece of crap. We won’t even sell these.Because the feedback from Corbeil was so poor, I was really apprehensive and unsure of myself and insecure when I first got Viking. I thought maybe I made the wrong choice but I didnt. It bakes bread to perfection. Pizza, 375 on my pizza stone, is the best. It rivals a pizza oven which my in-laws have. And I can get better results in my Viking than they get in their pizza oven, so you don’t lose anything.On Viking, they have a defrost cycle and a dehydrate cycle which are fabulous. The top burners are also ever fabulous. I wasn’t gonna get the sealed unit. I was gonna get an all-gas unit. Bryan said to me, “But you bake and you do this a lot. Get the dual fuel. You’ll be very happy with it,” and I’m really glad I did. He listened to me and he was able to guide me into making my choice. He knew his product. He was just a joy. He’s VP for all of Canada, and he answered or returned my call. He was so good.I have nothing but great things to say about Viking and I don’t understand why the appliance centers are abysmal. And it’s not just for Viking. It’s for all of them. They don’t know their product and it’s whatever theyre pushing at the time. This is why you get consumers who get the product in their house, and theyre like, “What the heck is this? This is a piece of garbage.” It degrades very quickly. The least little thing is a complaint, is a complaint, is a complaint. And it has nothing to do with these manufacturers but everything to do with those showrooms. I told my husband if I were new to the professional level, I would probably choose a Series 3. That’s a very nice-looking range. Probably 20 years ago, that’s what I wouldve chosen. Today, I’m dying to get into that Series 7. Because we’re thinking of moving in the next year, I’d have to do that Tuscany one. That’s a really beautiful one too. But I’m dying to get into the Series 7, the big honking one. My JennAir from my other home was quite large, but it was cumbersome, and the results were unpredictable. It was also difficult to clean. And I’ve experienced none of that with the Viking. It’s like coming out of purgatory and going into heaven.
The dealer I was buying from was having a weekend event and they had reps f
The dealer I was buying from was having a weekend event and they had reps from different appliance companies. I didnt want the typical LG or any of the regular brands like GE Profile or KitchenAid. I had KitchenAid gas range before and I wasnt happy with it because the burner wasnt totally heating. It had a little gap, so I had to keep turning whatever I was cooking so it would cook evenly. I also had a GE refrigerator and that was awful. This time, I wanted something higher-end and so we decided to go with Viking.Also, Viking was still more affordable. I purchased a whole kitchen and all my appliances are now Viking. It looks great and it’s definitely high-end. The range definitely cooks evenly and Im happy with it. The stovetop has been my favorite feature as well. Overall, one can tell the quality of Viking just in cooling down the stove or the oven door. I can feel the quality compared to the other standard brands.
I purchased the VGCC5304BSS Professional Range and had it professionally in
I purchased the VGCC5304BSS Professional Range and had it professionally installed. We immediately noticed a very strong gas smell. Viking sent their service person out (who complained to me about having to drive so far). The oven was not lighting because the spark plug was not positioned properly. It still has gas smell and the knobs get hot when the oven is in use. Viking sent another service person who adjusted the burners and grounded the oven igniter, still there’s the gas smell. We had the gas company out numerous times to check for leaks. They have said the problem was with the regulator inside the range. I contacted Dale Person, VP for Business Development and his office assigned Bonnie ** as our contact. Bonnie does not answer her phone, does not return calls, and does not care one bit that my house gets filled with propane gas. Since their service company, Distinctive Appliances, has only 1 person for Viking service, and he must service 4 states, the earliest he can get to my house is April 4th! Viking will not refund my money. Viking will not replace the range...basically Viking will not do anything. I have now been without a working range since March 3, 2012. I wish I knew what options I have. I think I should be compensated for all of this! Buyers beware!
I own a Viking range and I use them for customers. When I built a new home,
I own a Viking range and I use them for customers. When I built a new home, they were clearing out at the Ferguson showroom and there was a Viking and a Thermador. The Thermador was under warranty in a matter of a year and that was good. It was a 48-inch, it went through bolts and boards, and it went through the heating element. So it went through a lot and to me, that was not great. Its convection also had a huge loud sound and I didnt like that at all. On the other hand, the Viking was very quiet and I really liked it a lot better. So I gave it a shot and purchased it online. I could have gone through the dealer in Salt Lake, but I would have had to pay taxes. If I had to do it again, though, Id probably go with the dealer thats close because I had to return one item and it has been a real pain. At first, they told me that they were not going to take the part back. But it was still in the box and we couldnt install the back part because there wasnt enough room. And we didnt know that until we got the back part. Then, they said they would take it back, but I had to ship it back and it was a double package so it would cost $75 to ship it. It also took forever for them to acknowledge they got it and when they said they have issued the credit, I still hadnt seen it. Overall, I love Viking and its various simmers. Its a beautiful stove and it works great. Its also functional and very effective. Its commercial great, too, so its worth the money. But I really wanted to get certain features and to get them, I had to keep upgrading. Then, when we moved, I had to downgrade to a 30-inch. So, that was hard when I had the nice, big double ovens. They should also make the colored ones cheaper so I could get the beautiful cobalt blue or the red one. I love the easy glide over rack as well and I want to know where to purchase it.
I could kick myself for not reading these reviews before buying Viking!!! B
I could kick myself for not reading these reviews before buying Viking!!! Built a new home with all Viking appliances. Serious quality problems on everything except the range....so far. They are not a refrigerator company or a dishwasher company. I am as far to say they cheap quality! We absolutely wish we could go back to our GE or Maytag kitchens. In 2 new house with GE and Maytag and 15 years we did not even have 1 service call. Viking in 1 year of our 3rd new house 3 problems with ref. and just a bad dishwasher (never dries). Frustrated and feel terrible that I spent $10,000 over our budget to get Viking to end up with this level of quality and service.
I was a little intimidated by this range coming from my flat top electric.
I was a little intimidated by this range coming from my flat top electric. But, its easy to use. Its accurate, the oven heat up quickly. My only qualms are that there is no audible tone when the oven has preheated and there is no clock and/or timer. Its a beautiful piece of equipment though.
I went from electric to gas with the Viking range. Aside from wanting gas,
I went from electric to gas with the Viking range. Aside from wanting gas, I liked the looks of it and the knobs. Theyre big and theyre easy to use. I like the sliding rack too but they should have two of them in there and not just one. Also, when we got the range home, the convection oven did not work. I didnt know it for a while because I didnt use it. But Viking was really prompt about getting it taken care of and getting a man out here to fix it. Ive had it for a couple of months now and everything has been great so far. We also bought the microwave and the convection on it didnt work. Because Viking dropped the ball on that one, they just ordered us a new one and sent it out instead of having the microwave repaired. Theyve taken care of us really good.
I just moved in my condo and my Viking range was in the condo when I bought
I just moved in my condo and my Viking range was in the condo when I bought it. Ive only had it a couple of months and it has been fine. Its a high quality product. I had a Wolf range in the past, and its about the same quality. Its good.
Viking VMOS200 died after 7 years of very little use - repairs quoted in th
Viking VMOS200 died after 7 years of very little use - repairs quoted in the $200-$250 range... not worth it. So now had to find exact same size replacement because of its existing Viking Trim Kit ($400+ by itself) and which matches other trim kits in kitchen. Anyway, only new Viking unit that fits our trim kit is the VMOS201 unit - at a fixed price of $689 plus local tax. Took old unit apart and discovered its basically a Sharp 2.0 cubic foot R530ES model... also obsolete. Note that the current Viking VMOS201 is also Sharp inside.Did some research and found that Frigidaire uses the same Sharp box, model FGMO205KF - and its half the cost of the Viking/Sharp VMOS201. All you give up is the heavier Viking stainless steel door and the Viking emblem. And if you must have the Viking emblem to match other appliances, just remove it from your old unit (use a hot hair dryer and saw the adhesive away with dental floss) and swap with the Frigidaire label. Hope this help other folks that dont want to pay $400. Too much for a commodity Sharp microwave.
The Viking range was damaged. The metal part peeled off the glass and we ca
The Viking range was damaged. The metal part peeled off the glass and we called the service. The representative was fine and it was a good experience. But the problem wasn’t solved because they told us it was not covered because it was cosmetic damage.
My wife wanted a Viking range and the quality of the equipment turned out t
My wife wanted a Viking range and the quality of the equipment turned out to be fantastic. The kids and my wife do all the cooking and they love working on it. The BTU that Vikings have warmed up things a lot quicker. I would recommend Viking Ranges. The dealers that we went to were good, however, I don’t think they knew their equipment that much. We already knew what we wanted and I went with some questions like if we should go with a smaller or bigger and they couldnt answer it. They didn’t seem to be extremely sharp at it. They told me to go with the bigger motor and asked me why would I go with the small one but that was why we were asking.
I have always heard about Viking Ranges and always wanted one. We remodeled
I have always heard about Viking Ranges and always wanted one. We remodeled our whole house, so we got all new appliances. We did some research and Viking Range was really out of my cost range but I found one at Best Buy that was being discontinued and it was locked down and so we got it. I chose Viking because I liked the look of it. I wanted a dual fuel and I liked the look of the cooktop and I particularly like the self-cleaning range. I was also looking at a KitchenAid but when I dug deeper, I found that it wasnt self-cleaning and Viking Range appeared to be. I havent cleaned it yet. We used to have just a cooktop and a separate oven and I wanted both of those combined together. Other ranges were far away from the actual burner itself and I really wanted one that was closer. I really like the shelf, pulling it in and out and Viking was very smooth in that. So, we decided to go with a Viking Range. However, the quality is not so good. We bought it in October off the showroom floor. They sat here for over a month and then they installed it and it didnt work. The gas cooktop worked but the electric oven did not work. Since we bought it at Best Buy through Pacific Sales and we signed up for their Geek Squad offer or the five-year plan, we called them and someone came out the next day. They told us that the motherboard was fried. So, they said I have to order another one. So, we waited and waited and finally, they ordered the part, the part came and the guy who came to install it said, Oh, this is the wrong part. This is not what we ordered. So at that point, this was in January, I was fed up with them because both who came had no good things to say about Viking.We started questioning if we made the right decision. Maybe we loved the way it looks, but if I have problems with it, then this is not the range for us. So, we went to Best Buy and Pacific Sales, and we talked to them and they were very nice about it. They asked if we want our money refunded or if we want to pick out another one instead. I selected the KitchenAid that I wasnt going to get the first time. And in the meantime, they gave me the name of the Viking dealer in Dallas area that provides some support for that kind of thing and told us, Call them directly and see what they can do. And if they get it fixed and you want to use it, use it until your other one comes in. So, the KitchenAid was back ordered and it was just supposed to be delivered last Thursday. The guy came out from the other place and he worked on the Viking range and he said, Well, I think its just the power supply thats bad on it. Let me get a part for it. So, he ordered a part, he came out and it was just the power supply. He fixed it and got it up and running and thats been a couple of weeks ago. Now, its up and running and I love it. The guy who fixed it recommended that we should call Viking and get an extended warranty from them. I did but Viking doesnt offer an extended warranty. Also, theres a lot of things in there and I have not used but I did not get anything with it that tells you not to do or how to convert or any of that. I got to figure that out. I have conventional kitchen instructions and I wanted it to convert it to convection but I dont know how thats going to work yet. We bought an extended warranty with Best Buy or Pacific Sales because it does have a material warranty on it. So, Im going to call the people who can fix it for two years and then we go back to Best Buy for the last three years. I havent used all the functionality on there but I love what Ive used, which is bake and Ive used the cooktop and the grill on the cooktop. If I had purchased it from someone else who knew more about Viking, I might have had a different experience. I dont know how long they studied Viking. But when I called the Viking repair people directly, they said not everyones authorized to make changes. If youre going to buy something off the floor, it should work, and you should have people who are authorized to fix come out and work on it. And whoever comes out, since you spent a ton of money on it, you want someone to confirm that you made the right decision and not bad mouth what you had.
I had my stove about 10 years...broiler burner doesnt turn on, could not co
I had my stove about 10 years...broiler burner doesnt turn on, could not control flame in front left burner - it flamed out. Viking said I should replace valve, about $100 - that didnt work. Then they said it was an outdated stove for parts. I removed orig. valve and cleaned it with brake cleaner spray - works perfect. Cost? $3.00. Broiler still doesnt work. I give up...never again with Viking.
I like my Viking Range. The quality of the range is really good. I also fel
I like my Viking Range. The quality of the range is really good. I also felt great when I went to their training and the environment was really good. The instructor gives class on how to use it. Everybody was nice and explained everything very clearly. I recommend Viking Ranges.
I had a Viking cooktop before and last August, I had a Viking Range install
I had a Viking cooktop before and last August, I had a Viking Range installed. Since I didn’t want all the electronics that most ranges have and wanted to keep it simple and fewer things to break, I went with Viking and it seemed to meet that need. I had a very good experience with the company where I got the range from and they were very helpful. I feel good about the quality of the range. I wish the oven was a little deeper but having the convection part, I love the depths of the oven. The range is working well and is easy to use, and a lot of my friends have Vikings too.
We had a Thermador double-wall oven and a cooktop in the house we owned bef
We had a Thermador double-wall oven and a cooktop in the house we owned before and my husband and I liked the way they were set-up. When we bought our current house, we didn’t want the ovens in the wall and just the cooktop because it’s a smaller house. We decided we wanted a freestanding slide the stove in with an oven and cooktop. We liked the looks of the Viking Ranges. The handles were substantial and were very much like the Thermador which was the professional model. We bought the gas range in December of 2010, but we did not take delivery of it until the beginning of February of 2011 because we redid our kitchen. We have the range in service for almost seven years but then, we noticed that the bottom of the oven have grooves in it and they were all rusted. I called Viking and got Lakeside Service. I had them look at it and they agreed that it was rusting down in the grooves but they didn’t know the reason. They said it couldnt be repaired and felt that it would ultimately rust through. Somebody at Viking told me that probably it was because we dropped something. But we didnt and it would be very hard to drop something into these narrow grooves that were in the bottom. The oven was not mishandled or misused in any way. And for something that we paid almost $6,000, it should not have died or be defective within seven years.I called customer service ‘cause I was supposed to hear from someone within a couple of days but it was already more than that. I was patched through to Michelle and we worked out the details. Viking offered to pay about half on a new freestanding stove to slide in the spot and I paid a little bit more than half the installation fee. This time, we decided to go with an electric cooktop. We got it through Viking and their installer put it in. We noticed that this one sticks up but other than that, it’s good. However, I will never buy another Viking stove if this one does the same thing in the next seven years. At the cost of their product, I would expect it to last longer than that.Also, their 90-day warranty was almost nonexistent particularly on the porcelain paint job on the oven. I am dissatisfied with it and yet I have another one, but that was the only way to get back anything that would fit in the opening. We weren’t sure if the other brands would fit and we knew that the new one we have would. But as far as their people are concerned, it was an okay experience.
New home with all stainless Viking appliances. Microwave great. Electric ra
New home with all stainless Viking appliances. Microwave great. Electric range, dont like the electric but good product. Refrigerator model RWFVRF1 with interior water system. This appliance has leaked since day 1. The water pooled in the bottom shelf of lower freezer section, iced up, and leak out onto floor often. Had appliance center come and put new drain tube in, which resolved this issue. The ice maker never made but a few cubes, and leaked within unit. The ice maker stopped working and now another $180 for repair. Now that we have ice, we have bigger leak problem onto floating wood floor, which now swelled and needs $1,600 repair. Really looking into replacing the fridge, but may need another Viking to match other appliances. UGH. Viking has been awful as to responding, nothing after trying to contact up to 28 times. They always refer you to appliance centers to fix - $$$ and still leaking. Maybe this is a fluke and the product is good, but not sure how to move forward here.
I had a girlfriend who had a Viking range from years ago and it worked real
I had a girlfriend who had a Viking range from years ago and it worked really well for her with no problems. That was encouraging for me. Although Viking started having a lot of issues, it sounded in various sites that I was reading that they had been taken care of so I decided I would go with the company. The sales rep showed us a lot of variety of different brands of stoves. When it came to us looking at the Viking range, he didnt pressure us and he told us to take our time. He just showed us the various features of it. We were pleased and we went back a second time. We were still satisfied with the way he was handling everything.Were really were enjoying our range. Were happy with the intensity of the heat and how it responds. Its such a solid range and its very efficient. It looks good and it feels good to work with it. Also, we got our range at a reduced price as it was on sale. That helped. For what we paid for it and given the quality, it was money well-spent. I looked at other models of stoves and this one seemed superior for the difference in cost.
I was doing a whole kitchen and looking for higher end appliances, and Viki
I was doing a whole kitchen and looking for higher end appliances, and Viking was doing a good promotion for the year where if I bought a refrigerator, Id also get a dishwasher and microwave. They were also doing a rebate. Plus the Viking place in Suwanee offers classes, and thats not that far for me so we can learn more about it. This is the first gas range Ive ever had. Ive always wanted one and so far, its really good and I love it. My friends have all come over and are in awe over it.
When our Viking range was first brought in, the range had a panel that wasn
When our Viking range was first brought in, the range had a panel that wasnt squared. It had been assembled off-kilter so people had to come out and take care of that. Then getting the range set up was a little bit challenging as well. We put the full range in the island so we needed to get a downdraft. But the Viking dealer didnt seem to be quite as knowledgeable to be able to tell our builder what exactly was gonna be needed to install the downdraft. They gave us the specifications but it didnt really include anything as far as the downdraft being vented down underneath the floor. When you have a cooktop, the downdraft goes in the cabinet underneath. So our case was a little different too and that was partly why they were unfamiliar with doing it that way.This range also basically came with a free dishwasher but it doesnt dry. It also has had a strange odor from day one. Then for the warranty, I went online and put the information for the range. But for the dishwasher, there was a registration-type card. I mailed it but it came back to me because the address was wrong. It made me ask whether that was why they were getting rid of the dishwashers.But other than those, everything has been great so far. I like the overall look and style of the burner. The range also has a light that comes on when you open the door. Then there is a little button that you can push for the light to come on when the door is shut. But the light doesnt come on and it has never worked. The supplier from whom we purchased the oven has given me a number to call though. That aside, the quality is good. We also got the griddle that you can put off and on the top of any of the burners and its a great feature. I love that thing. It’s a non-stick one rather than purchasing the range that has the griddle built into it.
Ive known about Viking Refrigerators for a long time. We purchased a home r
Ive known about Viking Refrigerators for a long time. We purchased a home recently that had a built-in refrigerator and it had a sub-zero that was not working. I went over to Best Buy to check some stuff out. I knew they had the Pacific Home in there so I went in and got the Viking fridge. We had a rocky start because when they came and delivered it, the refrigeration door was approximately a half an inch lower than the freezer door. And there was no adjusting it. They had to basically come out, take the door off, put some spacers underneath the one side to level it out and get it all to work right, which is pretty frustrating for a $12,000 refrigerator. At first, Best Buy said, Well, youre gonna have to call Viking. and I said, Im not gonna call anybody. I bought it from you so you guys can figure it out or you can come pick up your refrigerator and Ill buy from somebody else. And they figured it out. The lady I talked with at the dealership was very helpful. When she wasnt available the day that I called and there was an issue, she called me the next day. She also called me after the follow up when they came out and fixed it to make sure everything is okay and did a great job.Everything is great. I do like that all the shelving on the doors is all metal instead of the flimsy plastic. We have a separate ice maker so we don’t really use the one inside of it too much. It doesnt seem to hold a lot so if that was our only ice maker, that would probably be a downside for us. Overall, the refrigerator is very solid. Were looking to hopefully buy an in-wall oven and a dishwasher from Viking soon.
I have had my Viking Range since last September and I have had technicians
I have had my Viking Range since last September and I have had technicians out here eight times and my 36 inch range is still leaking gas, they can’t figure it out, so if you want a range that works, don’t choose Viking! I spent $500 to have Thanksgiving delivered to my home, and Christmas wasn’t any better.... What holiday will I NOT be cooking for next. I’d like to say it looks good, but the front of it already has some rust spots/pitting marks right in front of the burners! I was trying to decide between Wolf or Viking; I work with high-end kitchens a lot in my business, clearly I chose badly. Don’t make the same mistake! And seriously never use Appliances Connection; they are awful, rude customer service and no follow-up, not a customer centric company!
Purchased this 36 gas range in 2006 for over $6k. A week before Christmas,
Purchased this 36 gas range in 2006 for over $6k. A week before Christmas, it broke down. Several parts were replaced by a reputable, local repair firm, but the key one is PJ030015, the 6 prong selector switch was not available. Called Viking and was told it has been discontinued since 2016. The customer service person kept telling me that sales had specials going on so I should contact them. Asked her if she would replace a $6k range because a $100 part wasnt available. This is totally unacceptable. The company should have an solution for this other than check eBay and Craigslist. For Petes sake, go to China and get some built. So, buyer beware. A good company would not do this for a product that is not that old nor inexpensive.
The Viking fridge is great. We like the size of it and it seems to keep eve
The Viking fridge is great. We like the size of it and it seems to keep everything consistently cool. Weve only had it for about a year and weve had to replace a few of the lights on it. We did a service maintenance call because the light had gone out and that was great. But weve had another issue with our stovetop on the range. One of the burners isnt working and weve had trouble getting that fixed because theres apparently somebody else registered for the same unit.
Ive had Viking in a previous home 15 years ago. At that time, I liked it be
Ive had Viking in a previous home 15 years ago. At that time, I liked it better than anything else that was comparable of the professional series. However, theres one thing that some of the other ranges have that Viking didn’t and maybe still doesn’t have, and that’s different sized burners. My wife makes espresso every morning with the little Italian coffee pot, and all of the flame diameters are bigger than the actual espresso pot that were using. So we have to put it on the side and it uses about a third of the flame and two-thirds that has nothing. I know that some other brands have ones where the back burners are small. It’s the only thing that I wish was different. But I like that Viking is sturdy and uses gas.
I purchased a Viking Professional Kitchen package in April 2014. Included 4
I purchased a Viking Professional Kitchen package in April 2014. Included 42 Refrigerator, 48 range, hood, and dishwasher. Have had major issues from the start. Range: Repaired 4 times. Dishwasher: First one was fixed 6 times, then replaced. Fridge: First one was fixed 7 times, then replaced after 2.5 years. The replacement caught on fire 1.5 years later (fire department called). Customer Service and Warranty is a nightmare. Spent $17k+.
The Viking range is a great product and most of all, they have great custom
The Viking range is a great product and most of all, they have great customer service. I had some problems with the first Viking range from the beginning when we bought it. But things like that happen and the way it was handled was very good. Overall, the experience in terms of the customer service, getting everything done and changing the range was excellent. They listened and paid attention to the problem that I told them we had with the range. And they acted on it. That aside, the quality is very good. I like the style and the look of the product and my favorite feature is the oven. I did not have the convection oven before and I like that I can have both features now, conventional and convection, as well as the different settings. Whenever I cook or bake, it comes out better.
The dealer, Mario, did an awesome job of telling us all the benefits. We en
The dealer, Mario, did an awesome job of telling us all the benefits. We ended up going with Viking because he said that they stood behind their product and he had never heard complaints from anyone. That was the bottom line where we ended up buying 30 some thousand dollars of equipment there from Best Buy. I bought an entire kitchen of Viking. We have a microwave, a wine cooler, the gas range and the hood. So, all we need is a ship now to be a complete Viking. The Viking refrigerator is good although some of the soft close drawers on the bottom of the refrigerator dont exactly soft close but Im not gonna go crazy over that as much as that thing cost us. I also had some issues with the icemaker but we got that resolved and it was more of a connection issue. We had some issues with our dishwasher and we had to have it replaced. Also, I’m disappointed that the French oven doors didnt seal correctly. But other than that, they look fine. Were working through the service folks that Viking recommended to us and right now, Im still waiting for those. But so far, Im very happy.
Viking Range was fined for ranges that turn on by themselves (article dated
Viking Range was fined for ranges that turn on by themselves (article dated 4/17/17) for 15 models sold between 2007 & 2014. We have a Viking Range that was purchased in 2017 when our home was under construction. 11/9/19 the oven ignited by itself in the middle of the night; our fire alarm went off & woke us. The house was filled with smoke; we have to flip the circuit breaker to turn the oven off. It was super-heated & left marks on our brick backsplash. It also melted the igniter & safety features of the oven, as well as the mechanisms for the sliding racks. Clearly, Viking has not remedied the faulty part issues that caused this.I called them & their blanket answer is thats not one of the recall ranges, albeit the exact circumstances around the previous problem were evident. The specialist that serviced the oven said it looked exactly like the previous problems, although the part in the oven read as the updated version. The customer service rep stated to send her the service notes & shed forward to management, but didnt think repair would be covered (for new racks and the melted parts due to their faulty parts = $1,600) because the range was not under recall. For $14,000, youd expect better response, customer service, and quality out of a product.
My mom had the 36-inch Viking range for a while. She referred Viking and I
My mom had the 36-inch Viking range for a while. She referred Viking and I know Viking appliances last longer. My refrigerator is basic, but I like the way it looks. The chill drawer for the beer and sodas is nice to have. We bought the fridge from Best Buy. They were okay, but they werent Viking-trained. They knew it was a high-end refrigerator and that was it. However, Pacific Appliance, the dealer, should stop using third party people. It was a floor model and it didnt come with a manual. I had to download everything. The guy told us that we should just go on YouTube and learn how to adjust the doors ourselves, and thats why we had to call an actual Viking person to help us out. Even though it was a floor model, they still went ahead and replaced the ice maker just to make sure thats working perfectly and the fridge has been working perfectly since.
I wanted a good quality commercial-grade range that I could count on. I’v
I wanted a good quality commercial-grade range that I could count on. I’ve been familiar with Viking for quite some time. The dealer we had was very professional. I had been to another dealer that was less than desirable to the point that I was almost insulted that they never even acknowledged that my wife and I were there. I researched and found the Athens Refrigeration. When we walked in the store, it was completely different. They were very patient and informative. They spent all the time that we needed and they would have spent more had I needed it.We bought an electric French door Viking oven and a range with the gas. We converted to gas when we made the change. We’re liking the gas more than the electric. We haven’t had our range long but so far I’m pleased with it. I also plan to visit the Viking store. I’ve been there before in Greenwood and the cooking school.
My wife and I liked the cabinetry that was in the house that we purchased e
My wife and I liked the cabinetry that was in the house that we purchased except the refrigerator was a KitchenAid counter-depth. We wanted a new one but the cabinetry kinda limited us on the size because it has room for a 48-inch wide counter-depth refrigerator only. So, we went looking and KitchenAid Sub-Zero had a very solid name. Its made locally here in Chicago and it was a top consideration. However, their pricing wasn’t as favorable as the Viking which we felt had the same features and has as good a name as the Sub-Zero. So, we decided to go ahead with Viking because with them, we were able to save a little bit of additional money.Also, when we bought it, the original kitchen was done in white appliances and we decided we wanted to go with the stainless steel look to get a little more modern look. But it required a new built-in oven and a new refrigerator. And with the deal that was going on for the Viking, if you bought the oven and the refrigerator, you got a free dishwasher. So, that was another reason why the Viking brand stood out for us at the time.So far, its has a very solid refrigeration and it’s got a nice ventilation system that if there’s something that’s going bad, the whole refrigerator doesnt necessarily smell bad. It also has this great little spot on the bottom where you could put a pizza box which, with the depth of a refrigerator, is not an easy thing and it’s kinda out of the way. So, that’s a nice little feature. I like the style of the coolers as well and the fact that the drawers have an automatic soft close. So, Ive been pretty darn happy with our Viking refrigerator. We’d gone to Abt Electronics which is local here and he go-to place in Chicago. We ended up looking again online just to see what was available and found a place called the Appliance Connection. Theyre out in New York and they also sell very similar high-end appliances. And because of what the end process was gonna be, we ended up going with the Appliance Connection. It was over $1,000 that we were gonna be able to save by utilizing them as compared to using Abt. However, the delivery took over six weeks and when they delivered it, they sent two guys. But the refrigerator that we purchased weighs 500 pounds. It’s a heavy refrigerator and the two guys who delivered it said that they couldnt put in in our house. But we told them that we paid for it to go into our house. They ended up having to send another crew out three weeks later to finally get it into the house. It became a pretty big fiasco as far as we were concerned. Also, on the day that were supposed to come out, they said they were gonna be there then, apparently, their dispatch had given them a bad address or the one appointment took longer than it was supposed to, so they didn’t show on the day that they were supposed to come. All in all, I don’t think I’d ever buy from them again. But it was nothing that Viking had done. As a matter of fact, I went to Viking and complained about Appliance Connection being a reseller of their product and the next day, I was getting a manager’s call from the Appliance Connection to try and make things right. So, Viking did everything they could to try and make it as good as possible. Also, the refrigerator is in now as well as the oven. They are both great and Im very happy with them. Viking also has a great name in ranges and stoves and the double oven we got from them fit the spot. It works well and looks good. It’s very nice and phenomenal. The oven and the refrigerator are pretty close together and my wife didn’t want two different looks. She didnt want the handles to be off, for the color of the stainless steel to be slightly different, or even for the grain of the stainless steel to be slightly different. So, when you’ve decided that youre gonna go with that oven, it pushes you to go for the refrigerator as well.
I am a advocate of buying American-made every chance I get. So, I was excit
I am a advocate of buying American-made every chance I get. So, I was excited that our new place was equipped with all Viking appliances. That being said, I have been very disappointed with all of our Viking appliances, and wish we had something else. As we speak, our dishwasher is making an obnoxious beeping sound. It will not stop. It has been going on for an entire day. I have tried disconnecting, shutting of the main power switch--everything, but to no avail. Dishes are piling up and I am just angry at this stupid machine. What is the point of this stupid design flaw? What is the beep telling me and why cant I shut the stupid thing off.This is just one of my many complaints about Viking. The oven hood/exhaust is insufficient. The burners do not always ignite and when they do the click of the igniter will not stop. The heat distributes unevenly. The oven often just shuts off and ruins whatever I am baking. It will reach 400 degrees and then I come back and my bread is a gooey gob because the oven is cold.The refrigerator/freezer is very poorly designed and the plastic shelves and drawers break very easily. The freezer has basket shelves--it is a bottom freezer drawer under the fridge. So, you put stuff in and the stuff ends up slipping through. The refrigerator water dispenser does not have a light to indicate when the filter needs to be replaced. The dispenser doesnt work if you put the fridge onto the lowest temp available in the model.And, the company has a poor environmental rating because they use a lot of energy--a lot more than Sub-Zero or Bosch, and the filters are not recyclable. With our Bosch, we could send the filters back to the company for recycling. So I would never buy another Viking product. I have used Thermador ranges as a personal chef in other peoples home and they are far superior. I have also envied their Sub-Zero and Bosch appliances. In our other home we had Swedish (Aksa) washer/dryer and Bosch appliances. I miss them. A lot.
We had trouble with the hinges a month or so ago. They came out and replace
We had trouble with the hinges a month or so ago. They came out and replaced the hinges. But I felt that no older than it was, it should have held up better than that. Other than that, I like the stove. I purchased it from a friend that works at Southern Pipe and it was delivered right on time.
My friend has a Viking range and hes had it since the mid 90s. Weve been to
My friend has a Viking range and hes had it since the mid 90s. Weve been to his house and used it numerous times. When we bought our house, it had a Thermador stove range and it started to die this year. It was 20 years old and the parts were unavailable anymore and Thermador wouldnt give us anything to help us out to replace it. So we got a Viking range and we have it for a month now. We like that the cooking temperature in the oven is accurate, and that its a professional size. It has six burners which is great on holidays. During the week, I just keep a griddle on the middle too. But for holidays, its perfect for doing all that cooking. The Viking range is made well and theyre made to last, unlike the newer ovens that are out there that last four or five years, and then you have to replace them.We got the range from Gerhards and the guy that we worked with was nice but he didnt have a really good knowledge of all the brands. When the installation guys unpacked the range and put it in, I asked where was the backsplash and they told me that I had to order it extra as it didnt come with this model. I would have bought it initially with the range if I had known that it didn’t come with any backsplash because it comes flat with just a small bump in the back for the heat distribution from the oven. So the guy at the store wasnt a great salesman. We bought a dishwasher from them previously and their installers were terrible, so I was a little leery of going back. But theyre a local company that has been in business for generations. The installers for this range were much nicer than the installer for the dishwasher. So, they did a much better job. But overall, Viking is a wonderful range and Id definitely recommend them to a friend.
I’ve been in the restaurant business for so many years and Vikings name h
I’ve been in the restaurant business for so many years and Vikings name has been around. It’s quality product and all that good stuff. I’ve watched them over going to Best Buy and thought that one’s beautiful. My recent purchase was a single oven, microwave steam convection oven, all in one dishwasher, gas range and the refrigerator. So far so good but I kind of wish Viking offered a filtered water system through their refrigerators but they don’t. But it does make ice which is nice. I’d definitely recommend their product to a friend. But Viking is top of the line, top dollar. It’s not for the average consumer. I didn’t buy it to make my house value go up because what I’ve heard is all the high end kitchen equipment doesn’t really hold value because not everyone takes pleasure in that. But I wanted the best I can have and my choice was Viking.
Our Viking Adventure. In 2012 we started planning for a major remodel to ou
Our Viking Adventure. In 2012 we started planning for a major remodel to our home, and part of this was gutting and updating the Kitchen. One of our choices for the kitchen update was an 8 burner (6+griddle) gas and electric range. We had always been Thermador and Sub Zero people having used these products with no issues in two previous homes for 25+ years.Viking had always had a big reputation in the range market so we decided to try one of their products and in early 2013 we purchased a new Viking range from Setzers Appliance in Ocala, FL along with other non-Viking major appliances. The range was installed in fall of 2013 by a professional installer, along with all the other appliances, at a charge of 250$ per appliance. Initially we were thrilled with the new toys but then the igniters on the range had to be replaced. This was covered under warranty. Then the doors started sagging and wouldnt seal. Viking tried to fix this on two occasions but the issues never did get resolved. Then the small oven wouldnt maintain temperature, often being off as much as 100 degrees. The range was still under warranty and they attempted to fix this... they got it close but it never did work reliably. There were several service calls over the next few years, all documented and covered by warranty covering mainly issues with the ovens not working properly. We also had a very... irresponsible and grouchy, shall we say? local service person in the Gainesville, FL area.In August of 2018 the small oven again started not maintaining temp by more than 100 degrees. We called our local service man and he gave us an appointment time a week from that day... which he missed. We called him after the no show and he said oops, I forgot.... be there by 1 tomorrow. He showed up, turned on the oven, borrowed a thermometer and said the bad news is you need a new control board and it is 600$. We told him to hold off until we contacted Viking and he took his check for the service call and headed down the road.We contacted Viking and the service rep said to have the tech email him the info on the range so he could see if Viking could do anything despite the range being out of warranty because of the extensive list of issues on the service history. We called the service tech and he said he was driving and would call back for the email address when he got back to his office. Never called. Called him a week later, again, driving... will call back when I can. Never called. This went on for almost 6 weeks before we contacted Viking again and laid it all out... he was very helpful and said, Send me all this in writing and I will see what I can do and try to find you another service tech. After a month or so it boiled down to sorry, nothing we can do including apparently the inability to even provide another service tech in all of north Florida.We are now pursuing getting the range repaired on our own and with a rather bad opinion of our 13,000.00 Viking range. It may be petty but I take some small pleasure in knowing for a fact that at least three other couples purchased products from other makers after hearing about our experience over the last few years. So, while I know there must be a reason for Vikings reputation over the years I and my wife are... less than impressed.
I’m from Mississippi and Viking is a local company. I chose it ‘cause I
I’m from Mississippi and Viking is a local company. I chose it ‘cause I could get the full suite in the same brand, the fridge, range, dishwasher, and door microwave. The appliances are well-built and the appearance is good. The fridge, dishwasher and microwave have been okay, but I’ve had a few issues with the stove. There’s something on it thats supposed to be wiped off when installed and that wasn’t done, so the front of the stove rusted between the opening of the oven and the top of the range where the control knobs are at. Also, the igniter gave a little issue one time and my oven quit in the middle of cooking a strawberry cake.I was without an oven for over a week before they came to fix it and my other complaint is the response time on getting the warranty repairs completed, but some of that is not in Viking’s control. It’s the repair facility picking it up. The appliance repair company came and cleaned the thermal cut on the system. If it quits again, the igniter would need to be replaced. There were a few minor issues, but I’m pleased and satisfied overall.
We were in the market for something above the ordinary so we went and looke
We were in the market for something above the ordinary so we went and looked at a Viking range at some of the appliance stores and it certainly was. It was really what we wanted. The dealers did everything we could have expected and more. My neighbors came into the house and said, “Ooh.” Everybody’s in awe of it because they’re expensive. But it’s a beautiful appliance. My favorite feature of the range is the convection-cook part. I bake in that so much more even than a convection oven. All the burners are nice and even the burner liner on them. I recommend this appliance. I would do it again and wouldn’t look anywhere else because I love it.
We went through an open house and we saw one with Viking as one of the stuf
We went through an open house and we saw one with Viking as one of the stuff they put in their kitchen. My parents really love Sub-Zero and we were wondering if we’d go with Sub-Zero or Viking, and we picked Viking out of price. I like how cold it is and I like the fact that food doesn’t go spoiled as easily as with my traditional $2,000-range fridge. I bought a floor model and I called Viking ‘cause it had an installation issue. They sent a third-party company fast, which is good in terms of their customer service. However, the company who did the repair was not as good as I would like them to be because they couldn’t do it right and they put on the report that it might be a different issue. They scheduled it for another three to four weeks ‘cause of the parts. Overall Viking is pretty solid, but from the design point-of-view, it’s a bit outdated compared to others. Sub-Zero is better but it’s a little bit pricier and it’s harder to find a floor model than Viking.
My Viking dual fuel 4-burner range was a disaster from the start. It’s no
My Viking dual fuel 4-burner range was a disaster from the start. It’s now in its 6th year and the igniters chirp nonstop for five or ten minutes after turning on a burner. The bulbs in the oven have burned out and are stuck. Two separate repairmen have not been able to remove them. The oven is small and cant even fit a large turkey. The quality control is terrible and the product is shockingly bad. I wanted to buy American, but it was a big mistake.
There appears to be a design flaw with the oven Ignitor to the burner assem
There appears to be a design flaw with the oven Ignitor to the burner assembly of the 30 Viking oven stove. I have had now 4 service calls in 7 months. I purchased from ABT with poor response.
The rep from the Viking dealership was really helpful. He pulled out the ra
The rep from the Viking dealership was really helpful. He pulled out the range and showed us the gas line and how it was going to be installed. Viking is supposed to be a really good range as far as reputation, but mine doesnt work. I turn it on, it reaches temp, the fan comes on and then it stops lighting. It just slowly winds down and stops, so a repairman came out and hes going to replace the computer board on it. He seemed like he knew what he was talking about and I expect that everything is going to turn out just fine after he gets that repair done. But first, the board has to come in and then hell call me to reschedule, which should be within two weeks.The elevation burners are pretty cool and they have a constant slow simmer. Im still happy with the range because some things not working could happen sometimes. Im a little more mellow than some people and Im not angry about it. The range came with a two-year full warranty and so far, everything has been covered. Luckily this year, Im having Thanksgiving at my daughters house so I dont need the stove done before that day. Now, if I had family coming in, Id probably be sweating about now and ordering turkeys in from someplace. Im good and I can wait for the perfect oven.
I’m an architect so I’m familiar with Viking Ranges through my professi
I’m an architect so I’m familiar with Viking Ranges through my profession. They had a promotion where they’re offering a free dishwasher with the range and that kind of sealed the deal. In terms of the quality of construction and the materials it weighs almost 400 pounds. My only issue was the control knob on the oven. Even though it’s a very sturdy unit the shaft that held that onto the actual control was made out of cast metal. I just thought personally it was a poor choice of materials but they are fixing it under warranty. It’s actually done through Viking and one of their local representatives.When I had the warranty issue I contacted Viking directly in Mississippi and they were responsive and they had the issue resolved in a day. They scheduled something within the day. I’m just currently waiting for the replacement part and then it’s going to be installed. I would recommend Viking Ranges. Its a high end appliance but I think it’s worth the investment.
We were in the midst of buying a new range and I wanted to see which one wa
We were in the midst of buying a new range and I wanted to see which one was rated the best. We found one that had a good rating and thats what we went in to go look at at PC Richard. But then, my wife saw Viking and the store was running a really good sale on it. My wife liked the way the Viking range looked and she said she always wanted one, so we got one. When we bought it, PC Richard gave my wife a free five-year plan and they also claimed that we can return something within 30 days if we werent happy with it. It wasnt in a day or two when we smelled gas leaking. We called PC Richard and they told us we had to call Viking. Nobody would come out unless we call the gas company to come out. So, the gas company had to come out and they had to sniff on the range to determine that it was leaking and it wasn’t the gas pipe. We called Viking back, they sent a serviceman out, it has been a couple of days and were still waiting for Viking to give the parts to the serviceman so he can come in and install it. It’s been going on a little over a week now. With the amount of money we paid and the range giving us a problem on the first day, my wife wanted to send it back. Then, all of a sudden, PC Richard said, “You cant.” They pointed to this little obscure sign in the back of the counter that says, “No returns on appliances.” My wife wasnt happy with that. We didnt see it at that time and it wasnt brought up when we bought the range that you dont have any options. We researched Viking and found online that people were having problems with them. People complained about the service and the length of time to get parts. We brought that up when we ordered the range because we went to PC Richard to cancel the next day before we even accepted and they kept telling to us how great the range was. It was just a sales pitch. If I had to do it all over again, I would not buy Viking.
I like Viking ranges style and quality. My favorite is its cooking surface
I like Viking ranges style and quality. My favorite is its cooking surface I ordered it online through Appliance Connection and the site was easy to use. I would recommend Viking.
We recently purchased a home....both beverage fridges do not work. The prev
We recently purchased a home....both beverage fridges do not work. The previous owner is thankfully replacing them. Also had to have the main fridge fixed. We were told by local appliance store that the mother board and condenser have both been replaced on this fridge. The gas stove top is terrible....the knobs fall off and stick, the burners do not give equal gas distribution. All of the appliances are less than 8 years old. $8400 for the main fridge. $2200 for each beverage Centre....and lord knows how much for the gas stove range top. I would never ever shop Viking. Buyer beware....fancy name and reputation but terrible products and costly to repair.
Viking ranges and service is excellent! I have a 10 year old 60 that works
Viking ranges and service is excellent! I have a 10 year old 60 that works perfectly and I perform all my own maintenance. Viking support and technical support has always been excellent! I have 20 years experience and can tell you these are the best! Read the complaints and you will see that many of these are user or installation error & no fault of the product. We love our Viking!
The house I bought came with a Viking range already installed, and I like i
The house I bought came with a Viking range already installed, and I like it in general. It’s got a few years on it and it wasn’t under warranty anymore. I’ve had nice, quality ranges so far in my life, and the Viking range is really good too. But I had to have service on it because of issues with the door not being aligned right. The person that fixed it knew what he was doing and treated me well. He gave me good information and did what he could to remedy the issue, so I was pleased with that. He was nice and did a good job, and I would call him again if I had any more issues. The range is mostly fixed but not perfect, so I’m a little disappointed but not heartbroken. I wish it had a little bit more durability, but otherwise, its all good.
My Viking dishwasher is terrible, but my oven has been great. It has been p
My Viking dishwasher is terrible, but my oven has been great. It has been perfect and I love it. I like the looks of it too. I can set most of the pots and pans on there without them being crowded. Its sturdy and Ive really enjoyed it. I don’t necessarily know how to clean out the vented area and that’s the depressing stuff that I don’t like about it. On the other hand, my dishwasher is like an expensive drying rack and Viking doesn’t know when theyre going to get the parts to me. I would love it if it works just like the oven did. Our countertops are being replaced, so I have nowhere to wash dishes right now. The other thing is when I tried to register my appliances online. It was just really weird. For whatever reason, the model numbers that are on the appliances has to be entered differently. I had to call in the center because there was one too many numbers are not enough but their staff was super nice.
My experience with our Viking range has been good so far. We have one issue
My experience with our Viking range has been good so far. We have one issue when we first got it, but it was a floor model, so thats understandable. One of the burners wasnt working, but they came in and they repaired it. Also, I did have a little bit of an issue with the vendor they used. Its the only authorized repair facility in the area. They dropped the ball a little bit with time. They got the part, and then they forgot to call me, and I had to call them after about three weeks after that.I paid that amount of money for a range and I expect to have it working, but Viking didnt really do anything. Its a little upsetting. I was expecting them to do something, but they just told me that it is what it is. And so, thats the only real issue. I waited about eight weeks from the time I got the stove until the time it was fixed. But the stove itself is doing great. I like the name of the brand and what I thought they stood for, and other than that, the quality of the range is incredible. We have one of the cast iron griddles. We use it a lot. We changed to one of the accessory pieces that they have that should come in cast iron, which we prefer over the stainless steel attachment that it comes with. But its great. We love it.
Our Viking range is an older one and has got black porcelain. I dont like t
Our Viking range is an older one and has got black porcelain. I dont like that and I rather it be all stainless. Weve gotten some things replaced on it such as the black cover on the range top. Right now, the door springs are broken and the techs are coming tomorrow to fix them. It took way too long to order the parts. I called in June and I still dont have an oven. I have the professional series and I thought it would have been bigger. But I got just a regular sized cookie sheet and it almost scraped the walls of the oven because of the way they have the handles on the edges. I have to get rid of that now and get smaller ones.
We have the whole Viking suite in our kitchen for 16 years and its built re
We have the whole Viking suite in our kitchen for 16 years and its built really sturdy. We have two refrigerators, two dishwashers, three ovens, the microwave, and the range top with the downdraft. The size of the refrigerator works really well, the space inside of it is great. We use one for all food and the other one is a beverage refrigerator. I use Executive Appliances for all my services. Its easy to get parts. Its easy to get things fixed. Viking is the best you can get out there. I recommend it to anybody whos going to do a kitchen suite. Its better to have everything thats the same and all of the components go well together.
My wife fell in love with the Viking oven and she wanted the other stuff to
My wife fell in love with the Viking oven and she wanted the other stuff to match, and thats how we went down the refrigeration path. The people at sales did a great job selling the refrigerator and going through the function and features. So far I like the lighting and the storage compartments.
I heard Viking Ranges are the best of the best so I bought them. I like tha
I heard Viking Ranges are the best of the best so I bought them. I like that the range heats up my food and makes simple food. Great quality, too. The installers were really sweet and nice, as well. One of my stoves couldn’t come out so they helped me get it out and put the new one in. And its a great experience.
We went to Voitek and Viking was offering a buy-one-appliance-get-one-free
We went to Voitek and Viking was offering a buy-one-appliance-get-one-free in 2019. When we were buying the stuff, the sales rep was fabulous. But Ive had some problems with my Viking products. During the beginning of COVID, I had to be very understanding about trying to get people out here to fix it. But once COVID uplifted, they kinda dropped the ball for me. We couldnt get anybody to help. Then I reached out to Viking myself and now Viking is trying to help me. But cooking the range is fabulous. Its my favorite product in the whole world. I love to cook on it and to bake in it. I love to do everything with it.
Our designer and the manager of the store we went to highly recommended the
Our designer and the manager of the store we went to highly recommended the Viking range. We love its look and the small oven is awesome. My husband is the main cook and he loves how it simmers where you can get it really low and then also for making meatballs. As of this moment, our Viking isnt working properly. Parts are needed and the appliance repair company said that they have been waiting on it for over a month now. But other than that what works is great. The only suggestion I could make is for them to have a childproof type of lock. They got plastic covered knobs but those dont look good. The ones where you can push in and turn would be awesome, but I could not find any.
Viking Range is a good range and we havent had any issues with it. It looks
Viking Range is a good range and we havent had any issues with it. It looks commercial grade but for residential. I like the quality and it cooks well. Also, their representative was helpful.
Viking is a brand name thats been known for quite some time. We did a fair
Viking is a brand name thats been known for quite some time. We did a fair amount of research and, in my personal opinion, Viking is overpriced fairly significantly. But beyond that, the simplicity of it was important and there arent a lot of electronics involved although one major flaw is having no timer. Our Viking range is not very big but its certainly well-made, well-constructed and very durable. My wife does a lot of baking and she is getting used to the stove. There were some spills on it and we tried to clean them up. We got the manual out and read it. It said to put a wet towel down for a period of time, but that doesnt work at all. It said not to scrub it with abrasive scrubbers and so were trying to figure out how to keep it spotless as we can. I paid to have the range installed and had it all prepared for the installers. I had cut the countertop, vacuumed everything out, and removed the old stove so they had a pretty easy job. One thing I dont understand is Vikings concept of forcing people to buy a stove with a washer. We wanted a stove and we didnt need or want a dishwasher, but that was part of the deal. It was a deal-breaker for me, but my wife was pretty much convinced thats the stove that she wanted. It doesnt make any sense to force somebody to get a washer and I would have rather taken the cost of the dishwasher off the stove and felt much better about that.
Updated on 11/10/2021: I was prompted to respond to a previous review “pr
Updated on 11/10/2021: I was prompted to respond to a previous review “privately” and feel my response should be “public” so I am requesting that this be linked to that previous complaint or minimally be made public as Viking’s public response was a deflection. The claim that it’s been sent to their escalation team is false as I have already been told by their in-house reps it’s been “escalated” for a the past week. Transparency is a good thing.Thank you for your response. After 9 months and numerous eta postponements I have been working with representatives within Viking aka Middleby Residential and have been told that our order was already expedited to your escalation team as of Tuesday November 9, 2021. In addition to speaking and emailing your internal representatives I have left a voice mail for Kevin ** -Viking President at ** to no avail. As of this evening 11/10/21 I have been emailed to direct all further inquires and questions to my local (NC) appliance dealer. Hmmm????? What??? I have filed formal complaints with BBB as well as this forum of ConsumerAffairs. I have also been contacted by Mississippi’s state Attorney Generals office today at 5:30 PM EST to provide them with more documentation. Which I will gather and forward tomorrow 11/11/21 -no problem.The issue at hand is: I AGREE WITH YOU that because of the upside down and unprecedented supply chain disruption the world has limped through the past two years demand is up and supply is down. Where we part is: y’all should be clear and truthful with your valued customers. Good grief we love your slate blues and your apple reds and would partner with you unflinchingly but when you deflect and push off candidness with punting etas month to month to month ENOUGH IS ENOUGH. You’ve had my $36,343.96 for 9 months and are asking to hold it without delivering for 10-11 or more months. 3 out 6 appliances I have received are defective or damaged and I’d like to have to parts expedited to the repairman you’ve scheduled.Be clear with your customers. Stop taking new orders on refrigeration products if you can’t fulfill them. Work on your current paid in full orders and field the questions your customers have. We’re all in this together. Quit hiding behind the retail and supply chain layers. Total looking forward to hearing from your escalation team personally. Make it a conference call and loop everyone in. Viking has all my contact information… I know Kevin ** Viking President does for sure.Original Review: We purchased a suite of 8 kitchen appliances from an authorized Viking dealer in Feb. 2021. Viking aka Middleby Residential requires customers to sign a contract acknowledging 16-20 week turnaround and payment in full. We complied knowing it would take longer than the stated eta due to the pandemic and unsettled supply chain as well as paid $36k in full at time of order. After 6 months of waiting I started to press for delivery so our contractors could wrap up our kitchen remodel. At the end of Sept (8 months later) I received 6 of the 8 Viking components and three (3) of them were defective or damaged; the built-in oven has a defective exterior cooling fan, the exhaust vent has a defective speed control knob and we forgave the dented side panel on the dishwasher as it is hidden (although it appeared to be damaged before packaging for shipment).The real problem is the non-delivery of the 36 5 series refrigerator and 18 7 series freezer. After many emails and phone calls this past week I spoke with a Viking inside rep (Hannah W) today and she conveyed Viking is unable to source grill kits for their entire 5 series refrigeration line and has no information on availability for the parts needed for the entire 7 series line of refrigeration. This is basically what we suspected since June and had been given vague excuses and phantom etas that came and went every 4 weeks. I have tried to email Kevin ** Vikings president without success so today I left a voicemail for him at ** with my contact information as he needs to hear his customers concerns first hand.How is it that this manufacturer can continue to place orders and demand payment in full on products they know they cannot supply?? Is this not deceit?? I have asked Viking to stop selling their refrigeration until all previous paid orders are completed. I have asked that they suspend their advertising of these units while knowing they do not have materials on hand to complete. I have also asked that they stop requiring 100% upfront payment knowing they cannot fulfill these orders and are basically able to use their customers cash as interest free loans.I have filed a grievance with the BBB and the state of Mississippis Attorney General Lynn Fitchs office stating the above issues. Had Viking been upfront in the beginning and honest about availability, adjusted their payment policies to reflect the uncertain supply capabilities and provided repair parts for defective shipped appliances this would have felt more like a partnership instead of a grab and go sales deal.
Eight years ago, we remodeled our kitchen and purchased four Viking applian
Eight years ago, we remodeled our kitchen and purchased four Viking appliances - two wall ovens, an eight-burner gas range and a microwave. We spent in excess of $10,000 on these products with the expectation of high quality and the hope that they would be life-time investments. All still function well and we have had no problems up until now.Approximately 3 months ago the lettering and numbering on the oven control panels began to come off. I contacted Viking regarding this issue and was informed that I would need to purchase new control panels at a cost of over $100 each plus the cost of installation. Not only is the problem disappointing, Im even more disappointed in the complete lack of customer care or support demonstrated by Viking. I was unable to speak directly to a Viking customer support representative, instead was directed to a regional supplier who was less than engaged or helpful. The Viking call center is a maze of transfers and the corporate office phone number listed on the web site is simply a number that directs you to the same maze of transfers and select-an-options. Viking manufactures a good product and should stand behind it with stellar customer service and support. Numbers/letters rubbing off on a product meant to last a life-time is unacceptable and Viking should be willing to rectify the problem with minimal inconvenience and cost to their customer.I suggest Viking review the customer service/support policies of other high-end home product manufacturers and implement some of their strategies. In particular I mention Kohler. We are also experiencing a minor issue with a faucet we purchased during our kitchen renovation. Upon contacting Kohler, I spoke directly to a representative who immediately placed the order for the replacement part. It is being shipped directly to me at no charge. Companies who market themselves as offering high-quality products to discriminating customers should stand behind their products no matter how large or small the issue may be.
Weve purchased a whole lot of Viking in our past two houses and Im done. We
Weve purchased a whole lot of Viking in our past two houses and Im done. We bought an 8 burner dual fuel range when we remodeled our house. Within one month of when we could start using it, we had problems. In the 3 years since the remodel started, weve had service out a minimum of 10 times and they cant nail down a problem. They suggested keeping a log of issues which we did for a year. Showed dates and issues documenting a routine problem with the temperature not seeming right, uneven heating, self-cleaning doesnt work, pre-heat takes an hour and over fan takes more than an hour to turn off. Fixed several different pieces and STILL have such uneven heating that nearly everything comes out burned on the outer edges before the inner part will be cooked. Forget making a cake. The middle will be raw when the outside is done. Nobody from Viking will help. The regional manager called once while I was at work and wont return any calls after 5 attempts. Clearly just trying to look good on a report, not actually help. What I want to know is what about my written warranty AND the implied warranty of fitness for purpose (i.e., being able to cook things normally) that is supposed to be the law?! Not only will I never buy another Viking product. Im warning everyone I know against it also.
I purchased a new home with a Viking VWH3648SS professional style residenti
I purchased a new home with a Viking VWH3648SS professional style residential range hood to accompany the Viking Range that was installed below. It is fitted with a 1200CFM in-line blower. The package cost close to $2500 new. We use our kitchen daily for a family of 4. At the 8 year point, the lighting control knob began to loosen. Eventually, we called an authorized Viking Service provider called, Mr. Appliance They sent out a repairman who worked on the hood and seemed to have repaired the problem. But within three or four weeks, the knob came loose again. We called and the head honcho from Mr. Appliance came to fix the problem. We thought that was the end. Fast forward 5 years later and the knob loosens again. Not wanting to spend another several hundred dollars, I decided to address the problem myself. As an degreed engineer, I am not one to avoid a technical challenge.I pulled the hood switch panel apart only to discover that the switch had been tie wrapped into place. Over the years, heat, vibration and usage caused the tie wrap to stretch. The proper way to have made the repair was to remove the switch face plate which is held in place by the fan, lights and heating lamp rocker switches (spring clips). This provides access to an underlying nut plate to which the control should have been mounted using a 1/2 inch nut. In the process of disassembly, I discovered that the control thread, made of nylon or plastic, had been stripped which might explain why a tie wrap had been used. I ordered a new part for $58 and mounted it correctly, adding a lock nut to the assembly.But thats not the biggest problem. Upon disassembling the hood, I discovered inaccessible areas to be caked with grease so thick that it took a scraper to remove. This grease was checked separately as being flammable. The recess areas and sockets where hot halogen light and heat bulbs sit was particularly thick with burned grease. There were pools of liquid and solid grease in inaccessible areas of the hood that if ignited during a pan fire or electrical fire would provide fuel to burn the surrounding wood cabinets, the drywall and the exposed studs behind the hood covering. Mind you, these areas are not normally accessible for cleaning by a consumer.In my attempt to clean and repair this poorly constructed product, I was exposed to razor sharp sheet metal edges and burrs which had not been properly or safely machined during the manufacturing process. Particularly dangerous is the access holes surrounding the range hood lights where a consumer might attempt to clean only to be cut in the process. There are dozens of complaints in various internet review sites that complain about this issue in consumer accessible parts like the filter elements. Any machine shop professional will tell you that Viking Range has used improper technique in their manufacturing process which expose service people to the possibility of serious cuts.A call to Viking Range customer service resulted in the answer: We dont recommend that consumers access these areas and any tampering will void the warranty. Of course, the warranty is long expired. There didnt seem to be any concern (or understanding) by the Viking Range person of the dangerous design that Viking Range has released to the market.I have video taped my work and after I have a chance to edit the raw material, I will post the shocking videos and will be sending a copy to the CPSC (Consumer Product Safety Commission) for recall consideration. This range hood is a fire danger and a health hazard that should be addressed with the thousands of customers who unknowingly have installed this product.I would love to see responses from authorized (or freelance) service personnel with opinions on these issues. By the way, the Viking Range VGRC365-6BD commercial grade open burner gas range that accompanies this hood is just as poorly constructed with dangerous sharp edges. It is a nightmare to clean. Never again a Viking Range product.
Of the three Viking appliances I recently purchased, I love the range and d
Of the three Viking appliances I recently purchased, I love the range and dishwasher, however this is a 1-star review and that is due to the refrigerator having been nothing but problems. Viking sent a 3rd party repair person to correct the issue. Due to my location (apparently) it took the repair company 2 weeks to get out here, 5 weeks to order parts and another week to return. I live an hour outside of Pittsburgh and an hour from Cleveland, so the location really shouldnt be a problem.However, I waited 2 months to get the refrigerator fixed (it freezes our food - even when set to 37 degrees). The problem still persists. I called Viking Customer Care again today, and expressed my frustration not only with the quality of the product, but also the time it took (2 months) to get the repair parts installed and that didnt even fix the issue. I think Viking refrigerators are generally great, but I got a defective unit. And rather than send me a replacement unit (since weve already gone down the repair path). Viking is sending another repair technician to my home.The customer care representative, asked for my serial number. After providing it, she indicated that it wasnt valid - which she confirmed later on in our conversation that it was indeed correct. I also had to repeat my address several times. When she would look up a service option, and return to the screen she told me my address was gone. My appliances are all registered on Vikings website, why the customer care representative wasnt able to pull my information from that or from my previous support case seems counter-intuitive. For a supposed higher quality appliance, Im disappointed I wasnt provided higher quality of service. And I have to wonder how many times Ill be doing this until my refrigerator works as advertised, or until I give up and get rid of the unit. I NEVER had this issue with my Sub-Zero!
Ive always looked at Viking over the years and said it looks really cool. O
Ive always looked at Viking over the years and said it looks really cool. Our range looks so powerful and it performs great. We went from a Profile GE, something that was 15 years old, to this. Its fantastic and we love it.
We went to a showroom to look at the Viking unit and the reps there were ve
We went to a showroom to look at the Viking unit and the reps there were very nice. However, the salespeople on the floor dont know what theyre selling because theyre not well-versed in the high-end units. Also, the delivery people left a lot to be desired. They couldn’t hook the range up so I had to get my own plumber. They wanted to leave the range right on the walkway or take it back. Other than that, Ive had my Viking Range for about six weeks and it works well. The oven heats well and its a well-built unit.
We bought the Viking Series 7 48” Dual fuel range with the ViChrome gridd
We bought the Viking Series 7 48” Dual fuel range with the ViChrome griddle for our remodel. The range looks really good, unfortunately we need one that works as well. Let me start with what works well. The burners are very nice, delivering consistent heat. The stove top is easy to clean with few nooks and crannies. Now for the things that don’t work well. The ViChrome griddle looks good but a horrible surface to cook on. The only thing that doesn’t stick like superglue to the surface is pancakes, as long as we use ghee. Any other fat or oil does not work at all. The surface is very difficult to clean. The griddle itself has a problem that there is a high temperature difference between front and back. The back will burn things while the front will undercook. Only about a 6” piece of the griddle cooks at the set temp. I had the workings of the griddle changed out by Viking service but it did not change a thing. We gave up using it as it’s not worth the trouble.By far the biggest disappointments are the two electric ovens. There is also a large temp difference between front and back of the ovens, upwards of 10 degrees. This too was addressed by Viking service but no change. The only way to get even cooking is to manually rotate the dish. The convection fan sounds like a jet engine and makes this very large range shake. Viking service replaced the fan in the larger oven but it shakes now more than ever. We gave up using the convection ovens as the noise and shaking are just too much to stomach particularly given the $15,000 price tag. Finally, each oven has a heating element at the top which shuts off when oven reaches temperature, unfortunately it will kick on during cooking when oven is at temp and proceed to burn whatever it is we are cooking. I lost count of how many dishes have been ruined by this. We have to watch the heating element constantly to insure the dishes don’t burn. The range looks great, but what a huge disappointment. I am a second generation Viking customer, growing up with the older models that built the great Viking name. There will not be a third generation Viking customer in my family. There are better products out there a 1/4th the price.
We had a few issues with the cooker when we first moved in. They werent lig
We had a few issues with the cooker when we first moved in. They werent lighting properly, so someone came and fixed that. We sometimes have issues with the general oven also lighting, but all in all, Viking has strong quality. Its good. The gentleman who came out was amazing too. He was really helpful.
I like my Viking Range very much. I looked at Wolf and a couple of other br
I like my Viking Range very much. I looked at Wolf and a couple of other brands and I just liked Viking’s clean look. I also liked that fact that I could get the eight-burner without the griddle. I didnt want the griddle and not all of them have that option. Theres one feature about it that is completely lacking. I dont understand who designed this range. Theres no clock or timer on it and thats the goofiest thing Ive ever seen. Why wouldnt I have a timer on this when I can time my cakes and everything that Im cooking and a clock so I can see?We bought the range from an appliance store and we were very pleased with our buying experience. The reps were professional. They delivered on time. The price was as quoted. I was very happy with the service. Everything was good. The range is wonderful and I would recommend it. I love cooking and baking on it but it needs a timer.
I like the look of Vikings range and they made purchasing easy for us. When
I like the look of Vikings range and they made purchasing easy for us. When I was buying it, they had a special wherein I would get a free microwave. Plus, I didnt feel like I was getting pushed into something I didnt want. We had an issue when the first range showed up with some markings and scratches so we had to return it. The next one we got had a problem with the bottom right range igniting. Still, the range I got in the end works fine and looks good. It has four burners. It also has an open burner and I like the BTUs on it. I also like its low simmer feature.
Vikings range is a great product for the price. Its quality is beautiful. I
Vikings range is a great product for the price. Its quality is beautiful. I also like the look of it. Its six burners have been my favorite since I get a true heat and I do a lot of cooking.
Viking Range have had the reputation for quite a few years and we had looke
Viking Range have had the reputation for quite a few years and we had looked at various ranges and Viking Range fall under the affordable price range. I expected the best quality from it when I bought it and its good because it didnt have a lot of electronics and would last me a lifetime, but our first range experience did not go so well. I was very disappointed its oven died after about a year and a half. I was glad I had an extended warranty on it because otherwise, it wouldnt have been covered at all and I wouldve been out the entire amount. But after nine service calls, it could not be repaired. Viking then replaced it with a new model because the model of our first range wasnt available anymore. Since then, the stove we have now has been working fine. Weve had it for about a year and a half now. The variety of the temperature using grade on it is the best about it. I can get down to a nice low simmer.
We like the quality and the features of the Viking range. We worked with a
We like the quality and the features of the Viking range. We worked with a local dealer to purchase one and everything kind of worked as advertised. Weve had our range since November and the quality is very good. I like the way the burners work. However, it is difficult to adjust and calibrate the oven. It seems like the temperature is off on the oven and there’s no information in the instruction book on how to do that. Also, I didnt know that they were gonna change the range. I should have done some more homework as a consumer. The oven is not very deep, too, which is a disappointment. Still, these are just a couple of minor negatives. In general, we’re very pleased with our Viking range.
I have a double electric built-in oven approximately 11 months old. The tem
I have a double electric built-in oven approximately 11 months old. The temperature has never worked properly, and in August, I had a technician come out to regulate the temperature. In the process, we realized the convection feature did not work properly in the top oven (and later also in the bottom oven). After two trips to regulate the temperature, the technician also ordered a new fan for the convection portion. Shortly after that, we told him to order a bottom fan as well, as that was not properly working either. He called and told me the fan would take three weeks to arrive from the factory. I asked if it was in China, and he said no, he got parts faster from China than he did from Viking in the Midwest!!I had bought the oven from Albert Lee Appliance in Bellevue, WA. I called their service department initially to complain about the temperature, and they put me in touch with the local technician, who is excellent! I never had any follow-up call from Albert Lee to see if I was being taken care of. As time progressed, and the parts had not arrived, I again called Albert Lee service, and later the salesman I bought the oven from to ask for their help. The salesman referred me to to his service department, and they said they would look into it. After three weeks, and another call to the service department, I have never heard from Albert Lee.I finally called Viking, and after three re-routings of my call, was connected to the rep in Southern California, who told me to call the Northwest rep. He returned my call the next day, and promised to get the parts overnight so my oven would work. After a week and a half, and no parts forthcoming, he called and said he would replace the oven with a new one. He did mention receiving an email notification about bad convention fans in wall-mounted ovens (which I knew from three weeks prior from the technician!). At any rate, I am now awaiting a new oven (no delivery date yet). I would NOT recommend Viking to anyone based on my experience with their sloppy, untimely repair issues. I do have a Viking cooktop, and am happy with it, but hold my breath if something goes wrong with it after this experience. Also, I would not recommend Albert Lee Appliance to anyone, for their lack of customer care, and general lack of any follow-through on customer complaints. They sell and forget, it seems, so I will buy there no more.
My Viking refrigerator was provided by the builders and has been looking ok
My Viking refrigerator was provided by the builders and has been looking okay so far. I’ve been using it only a couple of months now. However, I do not necessarily like the design of the fridge. It doesnt have a water dispenser. I had expected a refrigerator with water dispenser, but apparently, Viking doesn’t make those anymore. I also would like to have a doorstop. The way the refrigerator is installed, it is very close to the oven handle, and if I open it down there, it hits the refrigerator door and puts a dent. So, I have to be careful. If it could have a doorstop that I could adjust and limit the opening of the door, that would help.
My old range was dead and I was looking at Wolf or Sub-Zero. Vikings price
My old range was dead and I was looking at Wolf or Sub-Zero. Vikings price was right and availability were why we went with them. I had talked to the dealer about a couple of other things and they really strongly suggested the range. It made sense, and I’m happy with what we got. I really love it but the door doesn’t quite close. I needed to call and figure out how to fix that, but COVID screwed up everything. Other than that, it bakes well and the burners work well. Im thoroughly satisfied with the experience.
I went into Ferguson looking for a 36-inch wide range that was a Wolf but t
I went into Ferguson looking for a 36-inch wide range that was a Wolf but they had that Viking Range model in there and they were trying to clear it out. The director of appliances of the whole chain was the one there and he went over everything. He explained the differences between the Wolf and the Viking then I called my wife who called the builder. It’s wider than what we planned out for the unit, but the builder said that if we wanted to do it, they would make it work. My wife came right over to look at it. She liked it and we ended up buying it on the spot right there. Then we had to buy the hood and the motor. It was a very good experience but we called in several months ago and they were supposed to send us the thermometer but we haven’t received it. Outside of that, it’s been a very good unit. We had the opportunity to use the Viking in summer and thoroughly enjoyed it. It works great for us.
The delivery of my range was fine. The only problem was that my Viking Rang
The delivery of my range was fine. The only problem was that my Viking Range also included a Viking microwave which went out after 10 uses. They shipped me an additional microwave and everythings been fine. Other than that, I like everything about my range. I recommend Viking very highly.
The first range, a 36 open burner and the range hood, have been fine for 12
The first range, a 36 open burner and the range hood, have been fine for 12 years. Surviving a move to a new house even. The dishwasher purchased at the same time started badly staining glassware & silver after a couple years. Viking said it was crappy dishwasher soap (phosphates removed) but the Bosch at our ranch did fine. Limeaway removed the staining temporarily. Inspected the racks and found the plastic coating cracked exposing the carbon wire core which was rusting. Viking said theyd happily sell me new racks for $450. Compared it to a neighbors dishwashers, found it to be an Asko. Racks were less than half Vikings. Very Funny. 30 open burner gas stove at ranch would not light/stay lit. Viking said likely master propane regulator was bad (but fireplace & Rannai water heater worked fine). Third-party repair person specified by Viking found range regulator out of limit, requested replacement. A month later, no regulator after many calls. I built a water manometer, adjusted Viking regulator to spec, range worked fine. Then noticed when range top leveled, triangular gaps between range & counter face. Adjusting feet to plumb range sides with counter made range top 1/2 bubble off. Viking said floor not level (it was fine). Problem was range not square, back had been screwed on with sides not plumb. Called third party repair person, he said call somebody else. Viking hadnt paid him for diagnosing the regulator problem. Removed back, squared stove, replaced back (new screw holes required), problem solved. BBQ looked massively professional but cast-iron burners holes continually rusted shut, had to be reamed twice a year. Porcelainized sheet iron flame diffusers and grates didnt last two years (their new ones are stainless), found SS burners, diffusers & grates on the internet for 1/4 Vikings prices. Drip-drawer plastic (!), rollers melted immediately, replaced with SS. Moral: Great appearance, great brochures, celebrity endorsements (paid, most likely), a generous retail mark-up (probably) encourages dealer loyalty and dealer omission of known crappy quality control, crappy build details and total absence of warranty service discharge. Wouldnt buy anything Viking again...
Wolf and Viking were our go-to brands and Viking Ranges price point was bet
Wolf and Viking were our go-to brands and Viking Ranges price point was better than Wolf. The Viking dealer we bought it from was more of a challenge. We had a damaged Viking hood that we had to get replaced and I know the product was non-Viking. We got a fourth trim kit before it was not dented out of the box. If I didnt go in there and follow up all the time, I wouldnt have it. They could have answered emails or returned phone calls. And I was very disappointed that we spent like $38,000 of them. But we eventually got it all resolved four months later.Its the best oven weve ever owned. When you cook meat in it, everything just comes out so much better. Its easier to cook them to temp. We cooked one of those Tomahawk steaks for the first time and it came out just like in a restaurant. It was amazing. My wife likes the gas grills because before weve had all kinds of high-end electric ovens over the years and they were okay but not like this oven.
Im patient (since 1994) but Im also resigned to a bad product. We bought a
Im patient (since 1994) but Im also resigned to a bad product. We bought a 30-inch 4 burner with infrared broiler (VGSC305) way back in 1994. Problems ever since. The oven door will only open 3/4 way. Cannot remove the door according to instructions to locate the problem. The convection fan works sometimes and sometimes it is making an awful racket like it’s hitting metal. The oven igniters have been replaced many times and last only a few years. The spark igniters on the range top keep sparking for long periods of times even when the range is lit. No rhyme or reason for when this occurs. The porcelain on the burner grates and burner cap is flaking off and chipping constantly. Now the bottom heat shield is rusted through and badly warped. Service calls are expensive and the problem is not fixed for long. This piece of junk will be replaced with a Wolff or other brand that is both better designed and has better service and longer warranty.
We went to a home remodeling show and we liked the way Viking Ranges looked
We went to a home remodeling show and we liked the way Viking Ranges looked. Aside from that, it was a pro stove with a high performance. We were buying a whole kitchen worth of appliances and the guy that helped us at the Viking dealer was very helpful in picking out all the different models and various other things we wanted to get. He had some good ideas and suggestions about things, so it was all good. We love the quality of the range but the oven igniters kept turning off by themselves, so we had to do a warranty claim. I called Viking directly and they had someone out. Half an hour later, he was done. The igniters were off location and the guy bent them. He knew what he was doing and he also pointed out that one of the four rubber mounting buttons was missing on the grill tops. He told us to call Viking and they would send us a new one for free. He did more than what he was supposed to do. The experience with Viking was all positive and if you can afford it, you should get it.
I purchased Viking range from a local appliance dealer and installed it a m
I purchased Viking range from a local appliance dealer and installed it a month ago. I pretty much knew what I wanted ‘cause I had used the website and based on our space, my husband and I figured out what we wanted. They also answered some questions we had. They have a beautiful stove ring and some of the pieces that we were thinking about were on display which helped to be able to open the doors and look in and see some of the new features. It was nice to have a showroom with actual appliances in it. The quality is good so far. One of my favorite is the indoor grill top. Ive used the oven and the cook top. The only thing I havent used is the grill. Overall, Im confident with the product and Vikings reputation.
