I have a new Electrolux microwave that was 1 year old at the time I sent in my first complaint. The Microwave/convection oven is now 1 1/2 years old and still unusable. The door is cracked, it dangles on 2 hinges instead of 4. The original complaint was a foggy door. The first Electrolux authorized repairman claimed door was dirty. Not true. The foggy door turned out to be a warning sign that the door was faulty. A few months later the microwave door bubbled up and melted itself onto the stainless steel body of the unit. 4 authorized repairmen later with repairmen taking photos and writing reports, the melted door was replaced by an authorized Electrolux repairman attempted to mount the replacement door. He didnt tell me but I saw that the door was cracked. Did Electrolux send a cracked door or did he drop it before he mounted it? Dont know. I do know he didnt tell me about the crack.He was unable to hang the door properly. He said the door was too heavy. He gouged the unit itself by trying to hang the door. He crudely marked the unit as he attempted to scratch off the melted door parts from the main unit. He left with the door dangling by 2 hinges, leaving 2 hinges floating. By pushing and pulling the door and the hinges he pulled out the inside clips so far that they push out from the inside of the unit, making the unit look swollen. He crudely took a metal tool to scratch off the melted plastic. He left me with a scratched and protruding stainless steel inside to look at. The door flips open on its own, turning on the light. The door dangles. He said not to use the unit.6 months and 6 repairmen later, Electrolux wants to send another repairman out. They do not want to replace the unit. Instead they send guys to take pics and write up reports that are far from truthful. The unit is unusable as it has been since it first melted 4 months prior, 5 months prior with the first warning of a problem and 6 repairmen later in total. All have yielded a microwave that doesnt work, many days waiting for repairmen, many photos taken by repairmen and many calls to Electrolux in Augusta, Georgia and to Sweden.Their behavior tells me they do not intend to listen to logic, take responsibility for their manufactured goods or stand by the truth. I just want what I paid for: a microwave that works and with no physical damage caused by their authorized repairmen. I am willing to let them have their flammable and damaged microwave in exchange for my money back. It seems like that would be good business practice and the right thing to do but is that their intention?

Our washing machine broke after less than two years. We were required to use their service provider and have had NO resolution for 5 WEEKS! New parts ordered and many service appointments. Electrolux refuses to replace our machine which is irreparable. Customer service has been totally unhelpful. We will never buy an Electrolux product again. VERY disappointed and STILL without a washing machine.

Weve had these appliances for about five years now. Weve had major service on the refrigerator at least four times. The ice maker has been replaced twice and is currently not working, the drawer guides on the main drawer in the refrigerator area have had to be replaced and the temp sensor had to be replaced. The spring on the dishwasher door broke off its mounting plate, the door handle broke off of the microwave, and a year later the entire door assembly has fallen apart. They look pretty nice and the dishwasher is quiet, so Ill give them one star but these are just not well-built appliances. Save yourself expense and frustration. Look elsewhere...

My husband and I redid our kitchen 5 years ago, & we were so excited to purchase the Electrolux 36 range & French door fridge as our appliances. We bought the extended warranty plan offered through Warrantech, since these are pricey appliances. We felt that they would last us for many years. Fast forward 5 years later, our range works only a few months out of the year, takes weeks to months to repair each time, and was red-tagged by the gas company on one occasion because the design flaw which causes the frequent repairs causes it to become a bomb in the kitchen. It once exploded our oven door clean open when I preheated it. Despite being repaired 3 times for the same issue, (pilot located too close to burner assembly causes burner assembly to blister open. Often just causes the pilot to be blown out instead of light, but sometimes resulting in a huge build up of gas before ignition, i.e.: bomb in the kitchen), Electrolux, through Warrantech, refused to replace our very expensive appliance. They refused to replace it because it could be fixed, ignoring the pattern of the same issue occurring every year, the enormous danger of the design flaw, & the length of time it took to repair. The part was always backordered, one would assume because they were having this issue with many other ranges. The range has now been discontinued. Electrolux also had the gall to tell us if we had bought our extended warranty through them, they would have replaced the oven after the 3rd repair. They suggested that we purchase another extended warranty through them once ours ran out. Well, that warranty ran out in Dec. 2016. In Sept., 2016, the oven had needed the same repair for the 3rd time. That repair lasted until February of 2017. Two months after our warranty ran out, the same issue occurred for the 4th time. My husband and I cannot see spending another $500 for an Electrolux warranty, when the company is clearly not standing behind their product, interested in customer satisfaction or safety. We have ordered 2 replacement parts on our own, & will attempt to fix this issue ourselves whenever it occurs. We own a dangerous, $6,000 and counting, Electrolux lemon of an oven. I implore you not to buy Electrolux appliances, especially the 36 E36GF76JPS2. Are there others of you out there like me? Lets start a class action lawsuit. Im also going to file a report with the Better Business Bureau. This is unacceptable.

I was originally looking to buy a slide-in range. I didn't have my mind set on any particular brand but the Electrolux model ranked high on my list of contenders. After almost a year of scouring & searching both BB and numerous other online resources, I finally came across this free standing range @BB store near me. It was a display model that had been marked down, that coupled w/ purchase promo at the time & free delivery was a no brainer. So although it wasn't the slide-in I wanted, it was well worth the trade off for a deal like this. BB has always done right by me & customer service was great. As for the performance of the range itself, I have no complaints thus far, it works fine & has many features. Only thing I noticed was a strong odor when I used the oven for the first time that has since disappeared. I didn't know if that was normal for a new unit but it now operates normally & helps cook meals quickly w/ it's expandable heating elements & settings.

Nothing but problems for the last 5 years with all of my Electrolux appliances. Icemaker went out several times, now the CE code appears. Im not going to sink any more $$ into it. Dishwasher was junk, wouldnt clean. Gas Stove-- very difficult to adjust flame. Microwave is falling apart. NEVER NEVER again will I buy Electrolux!!! So much for my kitchen remodel.

I purchased an expensive fridge from Electrolux. The ice maker never worked. The repair people came out countless times. Repair people told me the ice maker is unfixable. I paid for an extended warranty being told that I could get a replacement for my fridge if it broke down 3 times within the year. When the break downs continued, the repairman told me that they are not allowed to report the appliance irreparable & that they are obligated to continue to try to repair it even though that is not possible. Electrolux basically never has any intention of honoring a warranty with a new appliance. It is all a big scam to get you to pay more money & them not be on the hook for a bad product. Very disappointing from a supposed high end appliance company. The customer service there is a joke and will be so frustrating to deal with. You will want to throw your fridge out the window. They will lie to you point blank about multiple things. Too long of a list to name. FYI my fridge has been the subject of a class action because it has been proven this ice maker is bunk and does not work. But under the class action of course you get nothing -- like $100. Nothing compared to the aggravation or the cost of a new fridge.

I purchased what I thought was a high quality front loading washer and dryer from Electrolux in 2014. In only two and a half years, the dryer has stopped working. The moisture sensor completely just fell off on its own, and I am beyond warranty. Ive had to take days off from work to have the item inspected, and to order a new part. It isnt cheap either. This is a very disappointing product that was not made very well.

After having replaced my LG washer with the Electrolux Luxcare Washer in early January, I was so pleased that I immediately ordered the matching Electrolux dryer. I could not be more pleased! I have not experienced any negative issues. I am a strong believer in Electrolux products as I have an Electrolux dish washer & refrigerator. My clothes are cleaner than ever and the dryer does not wrinkle my clothes! I love the light in the dryer too.

Whoa -- either in 1970 or 1971, my parents purchased a Gibson freezer. Within in the last 2 years - yep last 2 yrs - we decided to replace the working Gibson. It was still working and never broke down once. But of course, it used way too much electricity and we didnt want to take a chance with a freezer full of food. Went to Lowes and purchased an Electrolux (tag inside of freezer) but says Frigidaire on the outside. Of course, yesterday it died and ruined a full freezer. It just floors me that a freezer thats almost 45 years would still be working and the new freezer that is ** 2 years old took a crap - OF COURSE -- ITS OUT OF WARRANTY!!! WILL NEVER AGAIN EVEN WASTE MY TIME LOOKING AT ELECTROLUX/FRIGIDAIRE.Updated on 07/07/2017: Within a couple of days I received an email back from Electrolux. - blah blah blah -. Yes, they said they were concerned and asked for more information regarding the repair. Explained, repair person was coming Sat. - he came - found what was wrong, said he would order the part and come back to install it. I emailed Electrolux again & explained it was a control of some kind. Never did they let me know NOT to pay the repair person ---- well let me know if you know of a company that will be willing to fix an appliance and then WAIT for payment. After the repair was completed, I emailed back and gave the additional information, & asked where I could mail the invoice since we paid for the repair. HAVE NOT HEARD A WORD SINCE. I do understand no company will pay for any food that was ruined or labor.

Have Electrolux washer and dryer with pedestal for each washer wont spin and wont remove water. I cant get Lowes to help. Paid over $3,000 for both. I have problems with lint screen. It is so fine that I got to take outside and blow out with air compressor. Someone needs to go after Lowes/Electrolux. We need help.

I ordered two filters for my refrigerator. When they came they were the wrong ones. I paid with check. I mailed them back (as they had told me to do) got a signature that they received them. That was in October, I have made 9 calls to them, I have received every excuse in the book and still not received a refund 5 months later. They are telling me now they mailed Dec.2 (3 months ago) and I have to be patient. I told them Pony Express could have had it here by now. Will Never buy another product with their name on it.

In Oct. of 2009, I redid my kitchen and UNFORTUNATELY purchased my refrigerator ($2899.00), wall oven (no major issues), microwave (never worked correctly from day one) and dishwasher ($1200.00) at one time and thought that going w/ Electrolux for all four was the way to go. I had purchased the fridge and dishwasher along w/ a 4-yr. extended warranty for both. I have never in my life dealt with shoddier made appliances and a company that has NO clue how to manufacture ANYTHING but vacuums. The fridge had SIX service calls for a defective ice maker that could NEVER be fixed. It wasnt until our service tech (who by now was like family) called Electrolux directly and got us a refund for the purchase price of a 4 yr. old fridge. Last week, the dishwasher decided to leak water out from underneath it. It too had 4 service calls on it and has NEVER done a decent job of cleaning the dishes. Now that the warranty is up, the dishwasher is being replaced w/ a Bosch unit that was $400.00 less than the Electrolux and comes w/ a BETTER warranty and the backing of a company who knows what the hell theyre doing. I CANNOT STRESS IT ENOUGH -- STAY THE HELL AWAY FROM ANYTHING ELECTROLUX!!! Even w/ extended service plans, they are nothing but stainless steel BOAT ANCHORS!!!!!!

I bought the best gas range at Sears...the cooktop peeled off almost. It looks like someone hacked it up but just heat made it crumble, and every time I put on the convection oven it makes a sound like it is scraping on something. I hate this expensive stove but it is too late for a warranty. It is a very expensive piece of crap.

Narrow refrigerator. Absolutely the WORST APPLIANCE EVER. The first fridge they delivered leaked. The second was damaged. The third didnt last 18 months. When I called for service, they stood up my tenant TWICE. The fridge is an absolutely piece of garbage. Do NOT waste your money. One of the worst service departments EVER. Unfortunately I do not have to paperwork as it is at another location, but I will never EVER buy another Electrolux product. A waste of money, time and energy. If anyone is monitoring this for Electrolux, you can call me at **. As if the company cared. Bah.

DONT RECOMMEND TO BUY ELECTROLUX PRODUCTS!!! Bought a brand new unit of Electrolux EWT903 XW top loader washing machine last August 2015. This is 9 kg washing machine for 2 person. We also seldom use the machine since we go out of town always. The machine suddenly broke down on October 2016. Call the Electrolux Philippines head office for request to check the machine problem. The service was so bad, that it took more than 3 weeks to schedule to checkup. The Check up was done on Nov 26, and the service technician advised that the Gate valve below the machine to let the water flow out was damaged. Asked the Service Technician the cause of damage, the service Technician also dont know. Later, the Office call me, and explained the cause of damage may be as ff: 1) Electric fluctuation 2) overload. This 2 reason are so dumb stupid reason, since we seldom use the machine. My conclusion is there must a design problem for this Electrolux EWT903 EW washing machine. DONT RECOMMEND TO BUY.

Updated on 09/03/2020: It is now September 3, 2020 and I have finally been able to write to 2 people at Electrolux (Mira and Melissa) about my Frigidaire Refrigerator issues. Even though I have been told the people I wrote would get back to me (5 days ago), I have heard nothing from anyone at Electrolux/Frigidaire. The staff refuse to provide contact information to anyone above Supervisor and Ive been at this since receiving this defective fridge in May 2020. I am frustrated that Ive spent so much money and wasted so much time trying to resolve issues that should not exist in a new product.Original Review: I bought a Frigidaire Professional refrigerator from HOME DEPOT who broke the door upon delivering it. They replaced it with another unit which was defective. The defective unit was replaced with a unit with defective parts again. Electrolux and HOME DEPOT insisted that it be repaired, not replaced. They sent out a tech three times then advised me that they approved a replacement weeks prior. That was on July 29, 2020. The (3rd) replacement was authorized on July 8 (without notifying me). It is now August 20, 2020 and I find myself once again on hold for over an hour to be told Sherine at HOME DEPOT cant find the information and cant help me that I need to call another dept.I called the other dept. who said I had to deal with HOME DEPOT.... Yes, I spent hours and hours calling these companies only to be placed on hold for hours and I am still having to wait for them to figure this out. My review is about the really long wait times on hold (today only it was 2hrs and 17 minutes in total), the fact that too often they dont know how to use the phone and say that there are phone system issues today. Too often they are rude and unhelpful. Consumers need to think long and hard about who they buy from. Too often big companies are buying the competition and limiting consumers options, then remove quality of service. Its time the consumer speaks up or stop buying crappy product from companies who dont care to provide care.

My Electrolux refrigerator came with my new builders home - I wanted GE Profile, but settled for Electrolux. The refrigerator has been nothing but a problem. The freezer side and the water dispenser, have been worked on many times. The freezer freezes up with crystals, water continues to drip from the dispenser and they have repaired it four (4) times without success. I have asked for a more seasoned professional to come and handle the repair however I just keep getting the same old, same old person who always comes (yes, the one who put the door heater in upside down!!!). Be cautious when you are considering purchasing an Electrolux product - GE Profile cant be beat, even though it might cost a little more. The Electrolux customer service treats people like they are the judge and we are the condemned. Their service times is ancient - 8AM-5PM of all things. Who does that anymore??? Ive spend five days home waiting for them and Im tired of it now. I urge you to look around, check on the customer service, read reviews, do your homework before purchasing.

I purchased brand new Electrolux appliances for my kitchen exactly two years ago. Since that time I have had the double oven fixed once, the refrigerator fixed four times and then finally replaced, and most recently the microwave has gone out. It’s only been two years (almost to the day) and I have spent countless hours working with Electrolux and repair people on the phone and at home (missing work on several occasions). I now have to pay a trip charge to have the microwave looked at and will have to pay labor to fix it. In two years, these very expensive appliances should not have had such awful quality problems. We considered Frigidaire or GE (which, by the way, our friends went with and have had no problems at all), but went with Electrolux due to the perceived quality and excellent warranty - which in both cases are absolutely false.It’s been nothing but disappointment and frustration. Electrolux has not stood behind their appliances and they make it very difficult to get support. We have had the runaround on every occasion and a lack of accountability, or more importantly a lack of responsibility, to the consumer to ensure the appliances are repaired and taken care of in as painless of a process as possible. On one occasion the repair person went so far as to tell me that Electrolux quality is not what it used to be and how they are getting more and more calls regarding these appliances, so they too were a bit concerned that quality is no longer a priority at Electrolux. Lessons learned and the same mistake will not be made ever again. If Electrolux stepped up and took responsibility and accountability, it would go a long way; however, even the employees I have spoken to seem a bit disillusioned.

I purchased a house with Electrolux Icon appliances. In the first two months, the ice maker required four service calls to get working reliably; the microwave required one to the get door aligned so it would operate, and the dishwasher required two service calls. These were all paid for by Electrolux. After 18 months, the dishwasher is now giving the error 1 code, which appears to very problematic and difficult to diagnose/repair, and one burner on the stove smells like gas, even when it is on, rendering it unusable. At the prices that these appliances cost, one would expect them to run when new, and to last more than 18 months.

Electrolux Refrigerator Model EI26SS55GB0 - I purchased this refrigerator in September 2009. The refrigerator showed problems after I purchased the unit. The main first problem observed was the freezer and refrigerator temperatures were wondering. The digital display also had elements that burned out. The unit was out of the manufacturers warranty when this occurred. I had Sears come over to diagnose the unit and they said it was the interface board. This was in 2012 so based on other posts about their refrigerators I guess comparatively speaking I was doing pretty good. Anyway one month after the new interface board was installed the system started to wander in temperature again and would not stabilize. The Sears technician again came over and replaced the same board at additional expense. The display elements are still not working properly. The segments look like they are getting ready to burn out. We turn off the display to save this part.Now about a month ago the ice dispenser quit working. The issue appears to be the main board which is very expensive to replace. I called Electrolux and they offered me 10% off of the part; Really!!! The board is over $300. I have a friend who owns an appliance store. He told me that he has dropped the Electrolux line. I asked him why. He said when he sold their products he had a ton of circuit board problems. In fact he has a customer that has a similar problem that I had; the temperature wondering. He told me that his customer had a technician out 3-times to change out the board(s). Finally the third time appears to have fixed it however the previous times it went down - the food rotted in the unit and now has a smell that she cant get rid of. My friend is going to swap out the unit with another brand b/c he feels so bad.Anyway bottom line - refrigerators should last much longer than this. I was told Electrolux was a top notch product; NOT!!! Please stay far, far away from this brand. Youll do yourself a favor and avoid MUCH grief!!!

Filed a claim against extended warranty - 4 months ago. Let me caveat by saying telephone customer service personnel (front line) very helpful or seem to be. I have been trying to obtain a glass cooktop. To date... 6 AUG 15... unsuccessful after 3 shipped broken and 1 shipped with incorrectly installed securing brackets. I reside in Hawaii so shipping is a factor. However, Electrolux managed to ship the stove here for sale so I feel they should be able to provide the same service and parts availability. I have opened email dialogue with Electrolux with no result other than a thank you for notifying them of my situation. The unit was manufactured and purchased in 2013 and I have had nothing but trouble with it since. HELP PLEASE!!!

I really have no complaints regarding my front load Electrolux washer but I do have a complaint about the extended warranty! The clip which locks the front load door of the washer broke in half. I called Electrolux on Saturday of Labor Day Weekend. They said they could not get a repair person until Friday, Sept. 11th. They gave me the name and phone number of the repair service who would be coming to repair the washer. I called them three days prior to the service call and told them what was wrong with the washer as I did not want to wait another week for them to tell me they had to order the part and to give them my cell phone number since I would be at work when they called to confirm. I got home late Thursday nite and there was a message confirming the service call for Friday. I called, left a message with my cell phone number and asked that they give me a time frame for the service call and again explained what was wrong with the washer. She said she would have to call me back and let me know if they could get the part. She called back and, of course, they did not have and could not get the part! I was very annoyed since I purposely called them to let them know the problem, as that was the only problem with the washer. I admit that I was irritated, and did raise my voice somewhat, and was told they would not come at all since I was already aggravated! I called Electrolux, they told me that there was nothing that I could do or they could do and that I will have to wait for another repairman (another week). And that if they did not want to order the part in advance that was their choice. That they could come look at the machine, decide what is wrong and I would have to wait if they do not have the part.

We bought all new Electrolux appliances in Mar 2010. SIDE BY SIDE BOTTOM OUT Counter Depth SS Refrigerator w/ ICE & Water, Model #EI23BCS6I51. Shortly after installation, the ice maker stopped working. Service call in Nov 2010, replaced several parts on it, working again. Believe the ice maker was replaced. In June 2012, again the ice maker is not working. Aug 2012, ice maker not working AGAIN!! Jan 2013, again ice maker not working. May 2015, the ice maker stopped working. Again the auth tech repair comes, and tells us that there is nothing else they can do. They replaced every part they could and STILL NO ICE!!! We did purchase the extended warranty, but now the warranty is expired and the service company will not even answer our phone calls or come anymore. They know what the problem is, but cant get parts from Electrolux to fix it. They have other owners who have the same problems, and they cant fix their ice maker problems either. CONSUMER BEWARE!! DO NOT SPEND ANY MONEY ON THE ELECTROLUX PRODUCTS. This refrigerator cost us $3,000 and are VERY UNHAPPY with this piece of crap!!

I purchased an Electrolux refrigerator 6 years ago and have already had the ice maker serviced four times. The most recent estimate was $400 to replace a water valve and an ice maker repair kit. The ice maker is clearly poorly designed and extremely expensive to repair. I would not recommend this appliance and will not purchase Electrolux again.

We are very dissatisfied with our Electrolux Refrigerator as well as the customer service that Electrolux has provided to us. We first purchased Model # EI23BC55IS for the price of $3,199.95 on July 3, 2009 from Barrys Appliance in Bridgewater, NJ. Our salesman, Jason, talked us into buying this appliance by telling us that it was state of the art and would fit nicely into our newly remodeled kitchen since it was cabinet-depth. He told us how the icemaker in the door of French door type refrigerators worked well in this model.The appliance never worked as the book stated. It leaked water and delivered slushy melted ice. After several service calls, one of which was to replace the motherboard, Electrolux furnished us with a replacement refrigerator on 9/21/09. We had one service to this new appliance on another matter, but truthfully, it never produced ice the way the Use and Care Guide said it should. The guide states that it produces approximately nine pounds of ice every 24 hours, but we constantly ran out of ice with normal usage. We are a family of four so this never made sense to us. The bin never filled up within 24 hours with nobody using ice during that time. It also shoots ice away from glasses that are directly under and my family constantly complains about this as well.On July 7, 2012, we called Electrolux when the unit stopped producing ice altogether. We were, at first, told that since the appliance was no longer under warranty that Electrolux would not pay to service the appliance. We asked for a supervisor to review this decision since we were not satisfied and believe that this particular model is defective as the icemaker doesn’t work as the Use and Care Guide suggests it should. We were granted what we were told was a concession (Ref # **) and were informed that a service company would be contacting us.On July 12, we contacted Electrolux as nobody had contacted us to set up the service call. At this time, we spoke with Chiffon, who put the call on hold to set up a service call. A woman named Susan from Dan Mark Appliance set up a service for us. On July 14, Dan Mark technician Carlos came out. We were told by Carlos that a new icemaker was needed and that this would take 3 to 5 business days. After more than two weeks, Dan Mark finally sent another technician out on July 30. This Dan Mark technician told us that he was replacing the motherboard, not the icemaker, and that this should solve the problem. On August 1, we contacted Dan Mark to tell them that we had no ice. They promised to send another technician on August 6. On August 2, we received an automated call from Dan Mark that a technician would be out on August 3 between 8:00-11:00 AM, and although this was unexpected, one of us stayed home from work that morning in hopes that this matter would finally be taken care of and we would have ice for the rest of the summer. When the technician came out though, he told us that he needs to replace the icemaker motor and housing and upgrade the motherboard as well. We didn’t hear from anyone again until August 8 when Dan Mark called to set up a service call for August 11. On August 11, a Dan Mark technician came and replaced the icemaker motor but did not upgrade the motherboard as promised. He told us that there should be ice by evening. We placed yet another call to Dan Mark on 8/13 when the icemaker began dripping water and would only produce crushed ice. On August 15, with no confirmation call, one of us unexpectedly had to come home from work when a Dan Mark technician came to our home and telephoned that he was at our address. This technician told us that a new ice bin was needed and that he would order this and it would take a week.By August 15, with several lost hours at work so that we could be home for numerous service calls and no ice for much of the summer, we decided to contact Electrolux directly. We spoke with Tiana, giving her all the dates of service calls. She told us that she entered that information into the system. She could not offer us any other help at that time. We did not hear from Dan Mark again, and on August 27, we contacted Electrolux and spoke with Sade, who contacted Dan Mark and was told that they had ordered and received the ice bin and had tried to contact us several times and couldn’t, so they returned this part to Electrolux. We told Sade that we received no calls from Dan Mark during the time period of August 15-August 27 and requested that a different company service this appliance. Sade told us that new concession would be needed (**) and set up with Angela at Metro Factory to service this unit. Ironically, on August 28, Dan Mark contacted us to install the ice bin, but we told them that we had contacted Electrolux and were using another service company going forward. On August 29, Metro Factory technician Carl came out and was able to hook up the appliance to his computer (this was the first time a technician had done this) and told us the unit needed an upgraded motherboard. He noted that the limited ice in the bin was “melty” and stuck together. We told him that the unit was only producing crushed ice, and he mentioned that upgrading the board would take care of this problem. While he was there, he was asked if he serviced many of this particular Electrolux refrigerator model and he said, “Oh yes,” and always the icemaker. We were not surprised.On August 30, Metro Factory called to tell us that the technician could not come out until September 10, and we made an afternoon appointment for that date. When we didn’t receive a confirmation call the night before this service, as had been the practice of both Dan Mark and Metro Factory, we contacted Metro Factory on September 10 and were told that, indeed, they were not coming out since they had received no parts and that this was the manufacturer’s fault. We were even asked if we received any parts, which surprised us since we weren’t expecting parts to be delivered to us.On September 11, we contacted Electrolux once again and spoke with Charlene. Again, everything was explained from the beginning, and after being put on hold for 6 minutes, we were told that Metro Factory was not picking up and that she would call back once she contacted them. In the afternoon that day, Charlene called to tell us that Metro Factory did order parts and that we should expect to hear from them on September 14. She could not explain why the parts were taking so long or why Metro Factory asked us if we received them. We did not hear from Metro Factory on September 14. In fact, as of today, we have not heard from Metro Factory.We are writing this complaint in hopes that Electrolux will see that we are entitled to compensation and satisfaction that has been denied to us since purchasing the original refrigerator. We are requesting that our original purchase price of $3,199.95 be returned to us and that the appliance be picked up when we are able to replace it with another appliance of our choice. Be assured, it will not be an Electrolux appliance. We plan to never purchase an Electrolux product again. We have read other complaints and agree that there must be some engineering problem with these particular types of unit. Electrolux needs to recognize this defective model is hurting customer satisfaction for many families.

I purchased a refrigerator in October 2017 and by January 2018 it completely stopped staying cold. A servicer was scheduled to come out within 2 weeks so all of my food went bad. A $50 good gesture gift card was mailed out to a short time later. A few months later the exact same thing happened and I lost all of my food again. If that was not enough, in September 2018, my refrigerator stopped staying cold AGAIN and AGAIN I lost all of my food.This issue was eventually elevated to the corporate supervisors, in which I had the displeasure of speaking to Shanell out of Augusta, GA. She was extremely rude and lacked basic customer service skills. She stated that these refrigerators are MAN MADE and thats what happens sometimes. At this time, I have been advised itll be roughly a week before anyone can come out to diagnose the issue and apparently theres only one technician in my area and he only does service work on Wednesdays. I will never, ever, purchase another Electrolux product. Ive never had this many issues with an appliance company at all. Buyers beware!

ELECTROLUX SERVICE WARRANTY PROCESS IS LONG AND BROKEN: 5 WEEKS WITH A DRYER THAT HAS NEVER POWERED UP. Appalling service and approach to customer service. Electrolux service warranty process is long and Broken: 5 weeks with a dryer that never powered-up. Im now in possession of a dryer for approx. 5 weeks that has never powered-up. Its been 5 weeks of endless hours of phone calls and emails with Canadian Appliance Source, the retailer; Electrolux Warranty Dept; and Home Appliance Care Ottawa, authorized service technicians. Following the first warranty service call, the tech diagnosed the problem to be the motherboard related to power fluctuations in the dryer electrical outlet. The builders electrician confirmed the power readings were normal and within acceptable limits. A replacement board was ordered and installed. Guess what?! The dryer still did not power-up and tech remains convinced it is due to a power issue. I requested a second assessment of the power situation from the provincial (equivalent to a US state) power provider, and it was determined again that all was working as it should. This information was relayed to Electrolux, who now wants to schedule a third warranty service call, as a second opinion to its first 2 assessments. When asked why a second opinion was necessary given that more highly educated and experienced professionals have already determined that there are no issues with power supplied to the dryer, I was essentially told it was because Electrolux was more trusting of the assessment provided by their authorized service technician. ARE YOU KIDDING ME?! HOW DOES ANY OF THIS MAKE ANY SENSE? Does the CEO/PRESIDENT or any other member of Electroluxs senior management team have any idea of how customers are being handled? This is a waste of time by all the parties involved, and hugely inconvenient for me, the customer. Im presently drying my clothes on a $50 drying rack instead of the $800 dryer I purchased.WHERE IS CUSTOMER SERVICE IN ANY OF THIS? Common sense to this situation in not being applied by Electrolux. Why doesnt Electrolux retain its political capital and just admit the productive is defective. It will be a very, very sad day if Electrolux maintains its position of only accepting their authorized technicians assessment about the power situation. What a disgusting way to treat a customer who is in possession of product for almost 5 weeks that has never worked out-of-the-box.

Safety alert! Purchased this dryer from Sears in December 2017, and have experienced lint clogging problems in the fan assembly since then. Spoke with Rita ** at corporate, November 20, 2018, at 12:30 p.m. central standard time. She first asked what she could do to and I told her to pay for the parts I ordered or replace the dryer. I reviewed my original email message to her (Rita **) as she appeared to not have read it thoroughly. She stated that my installing the filter assembly lint clamshell (530451374) and the grill assembly lint with moisture sensor (5304515376) would void my manufacturers warranty. Even though the parts are newer models (for EFME627U) released after discontinuing my dryer model and would work by using longer mounting screws and transferring the original moisture sensor wire assembly, Electrolux would dismiss the unit and no longer honor the warranty. I stated that the engineers would be very happy to learn about the problem and the repair to correct using the newer design parts. I also asked Rita if she would like grandmothers or other elderly people to have to deal with the felt producing lint buildup in the fan assembly. I expressed concern regarding the high number of bad reviews of this dryer because of the lint problem. Rita promptly tried to tell me that the majority of the Internet reviews are negative at which point I cut her off and explained that I understand how the Internet works as I am an IT professional. People typically post detailed negative reviews when extremely frustrated or disappointed. Rita said something about posting good reviews and I told her that I do not post reviews for every service and item that delivers as expected. It is only the problems that need to be shared or those services or items that deliver in a much better than expected manner. Rita stated a minimum of three times that it was at my discretion to post negative reviews - even when I explained that they would be detailed. With all that said, are you certain that this direction is the one endorsed by Electrolux corporate? It is a great disappointment to me and I will need to spend more time to release the reviews as I do NOT want elderly people or others (think of your family and friends) to purchase such a problematic dryer. This dryer is the FIRST to exhibit these problems - even with washing and drying laundry containing MORE fur and lint with my previously owned, other branded, units. In all cases I am a fanatic about cleaning the lint screen and in the situation of the current Electrolux, stopping the cycle midway to perform an additional cleaning if I am drying whites (cotton based). Note that I also sent email messages to Alan Shaw and Jonas Samuelson receiving NO response or bounce messages (their email addresses are good). Will never purchase Electrolux products again.

Worst customer service. Dryer just knots everything together and lint catcher seems to grab straps on clothing and rips them off. Cannot get the musty smell out of the washer even with front load washer cleaners. Does not honor the extended warranty. Would never buy anything from Electrolux again.

I purchased all 4 appliances: the refrigerator, the stove, the dishwasher and the microwave. Ive had issues with all of them. I am not exaggerating when I say I had 22 repairmen come out to fix my refrigerator, including their own engineer who flew out and spent 8 hours and even he couldnt fix the problem. Very sad! There was issues with the ice machine and sliders which left the freezer door open for I dont no how long and the light comes on when it wants to. The stove has stopped working, so of course we had to eat out on Thanksgiving and Christmas and its still not fixed. The frame around the top was bent when delivered so the whole thing had to be replaced and there were some missing screws. My dishwasher has never properly cleaned the dishes; Ive given up on having clean dishes altogether. What Im saying is if you are on the fence about purchasing Electrolux appliances, take a walk in my shoes. Its been a nightmare since I purchased my Electrolux. I dont mean to bad mouth a company but having my appliances for the short time that I have has only caused me stress and frustration. I saw some of the complaints before I made my discussion and thought that some of the people had nothing better to do but complain, but now I believe all the people that have had issues because Im living it. I’m stuck with a very bad product. I will have to live with it until the warranty run out then they will go on Craigslist. Dont walk away from deciding if you want to purchase an Electrolux product: run away.

We purchased an Electrolux French door refrigerator five years ago. It is now dead, as a problem with the ice maker caused the back of the refrigerator to completely rust out. I researched the issue and saw that this has happened dozens or hundreds of times with Electrolux refrigerators. I tried to get some satisfaction from the CEO, Alan Shaw, but he would not take my call, hiding behind a woman named Rita. They did offer me a 25% rebate on a new Electrolux product, but I would think since it is a known problem, and the unit only lasted 5 years, I would get a rebate of 65-75%. I was shocked when Rita told me that Electrolux refrigerators only last for 5-7 years. I don’t think I have ever had a refrigerator last less than 20 years. I have a new slogan for Electrolux - “buy an Electrolux - they only last 1/2 as long as the competition. Obviously, I will never buy another Electrolux product and I would encourage you to avoid them at all costs. They have no interest in customer satisfaction.

This product was purchased in December 2006 and installed in our home in April 2007 after our home remodel was completed.When we purchased this product, it came to our home from Home Depot in a box. However, after only 4 years, the freezer has stopped working. And, when the repair man came to check the product, he pointed out to us that the product had welder soot marks around the left back bottom and parts had been refurbished inside the unit. In short, the product was not a new product when we purchased it from Home Depot in 2006.When we contacted Home Depot about this matter, the appliance manager was very concerned and stated that they will be checking all products from Frigidaire for refurbished soot marks. He also stated that the freezer should not have stopped working after just a short length of time.As a result, we have contacted our attorney. Our attorney explained that his office will be contacting the FDA and also the Federal Consumer Affairs Office in Washington and request a full investigation into this matter. It is suspected that Frigidaire is selling refurbished products; and 100s of other consumers may have been scammed as well.The product arrived at my home from Home Depot in the manufacturers box and sold to us as a new product. However, the repair annalist informed us on 3 November 2011 that the product was refurbished not new!We called Frigidaire Customer Care Center today at 1-980-236-2000 and talked to a representative who had an extremely illiterate tone over the phone. In short, he basically told us to go to hell.1000s are being scammed by Electrolux Corp (Frigidaire distributor). Please investigate! Thank you.

I just got off the phone with Electrolux customer service. After just a year and a half, the front of my stainless steel refrigerator has streaks that will not come out. I have been using a highly recommended stainless steel cleaner and the streaks only appear on half of one door. I was told, Too bad, we do not have any way of examining the door to determine if it is defective. I am left to file a claim in small claims court if I want to try and get reimbursement. I would never recommend this brand to anyone buying an expensive appliance. Stay away from Electrolux.

The microwave turn tray was turning inside the microwave and hit the inside side and caused the microwave to never heat again. Technician said it was a bad built design and they have had numerous issues with this because Electrolux icon put a metal tray inside of the microwave where as usually its a glass tray. Called Electrolux to get a discount on replacing and told me they could not help me and mind you my whole home is Electrolux. Freezer, Refrigerator, Warming tray, 36 Range, 2 Dishwasher, Wine refrigerator and mini refrigerator and they could not help me. Bad customer service so I recommend never purchasing from Electrolux. They do not stand behind their product.

We purchased the Icon freezer/refrigerator separate units with trim kits with all the bells and whistles!! The refrigerator hasn’t been working for 11 months and now Electrolux has offered a 25% discount on a replacement when this unit is not even 3 years old! Will not purchase Electrolux again and have spent 10 days off work for technical support to fix something non-fixable! Electrolux doesn’t stand by their products!

We purchased our home in December of 2016. With the purchase included a new Electrolux $2700.00 side by side refrigerator. Within two days of moving in, the water dispenser stopped working. After 5 visits from a technician and 5 replaced freezer doors, the builder agreed to replace the unit. Electrolux received call after call from our technician regarding the issue and we were told via the technician that Electrolux wanted us to pour warm water through the ice dispenser on a daily basis. If I am correct, the user manual did not indicate that this was required on a daily basis in order for the dispenser to work. I would not recommend the purchase of any Electrolux products; poor quality and poor customer service. BUYER BEWARE.

We bought the French Doors ElectroLux Icon refrigerator for about $4500 and after 4 years have to replace the ice maker and the electronic circuit board. Their service group which requires you to buy another warranty, took 3 days to tell me authorized dealers to call for the repair. I live in major city so this was extremely mind blowing. I would recommend not buying this refrigerator.

We have had to replace the upper inside blue liner twice as the porcelain or wall burns totally through. This is a $3000.00 plus oven and we now have been waiting over three and a half months, as ELECTROLUX has them on backorder.

Fourteen months into a $2,000 Electrolux induction stovetop purchase, the thing died. To add salt to the wound, were 3 weeks into the thing dying and no fix in sight. Upon calling their service department, I was responsible with making service arrangements through their local service provider. I gave Electrolux the error code so they knew the faulty part, but still waited 1 week for them to tell me what I already told them. Now, it’s 1 week to order the part and 1 week to reschedule for the local service provider to install the part. The Electrolux stovetop is crap and their customer service is worse than the product. Buyers beware of anything with the name Electrolux on it.

Purchase Electrolux French door refrigerator 3 years ago and have had nothing but problems on mostly all of the parts of the refrigerator. Have had computer panel replaced 2 times, the rubber sealing around the freezer door 3 times, the LED light 1 time, the compressor 1 time. These required multiple service calls using our extended warranty purchase approx $200+ per year. After 3 years of paying for the extended warranty I have decided to purchase a LG and hope for a better experience.Due to the multiple issues I thought they would have just replaced the refrigerator with a new one but was told they would have to have 3 repairs on the same part within a year in order to give me a new refrigerator. THE COMPRESSOR GOING OUT was my last straw. I will not purchase more coverage for 2019. DO NOT BUY. BOTTOM MOUNT REFRIDGE - ESA - Full Coverage. Term: 1 YEAR. Brand: ELECTROLUX. Model Number: EI23BC30KW. Serial Number: 4A42517637. Effective Date of Plan: 01/01/2019. Expiration Date of Plan: 12/31/2019.

I purchased an expensive slide in gas range. The self cleaning oven would not work after a few times because it insisted that I remove the racks. The racks and side pieces were removed! I cannot remove something that is not there. Therefore, I had to clean the oven myself. Keep in mind that I cannot use any type of cleaners since this is supposed to have a self cleaning oven. Not an easy task! Also, when I was able to clean it leaked down the door and the door looked dirty.

I ordered a Frigidaire fridge in March of 2018 and it was delivered in August 2018. Frigidaire stated my warranty on the day it was delivered. I had the ice maker fixed 3 times and it has never worked properly. Recently, it wont even turn on. I filed a BBB complaint and Electrolux responded by saying that my warranty had expired.

I had a horrible experience with Electrolux, refrigerator, dishwasher, stoves, ovens. Their service is terrible. Do not buy anything from this company. I’ve had trouble with all their appliances. Lately I even tried to buy a filter for my fridge and they couldn’t ship it. It never came in the mail. Terrible.

I have had FOUR refrigerators in Seven years! I bought the first one which was replaced by Electrolux followed by the same thing for a total of 3 times. Unfortunately this last time when the brand new replacement came, it worked for a few hours and then quit, leaving me with ruined food and no refrigerator at all for more than two weeks!! Yes, we have had Electrolux replace their poor quality French door refrigerator but it takes months of calls and repair people visits to come to that. Imagine doing this FOUR times in Seven Years. I am so over. I wake up every day and pray the brand new one is still running!!

My Electrolux refrigerator is exactly 2 years old. The plastic trim pieces on the doors has cracked and fallen off and the freezer regularly frosts over. I will NEVER buy another Electrolux product ever again.

I purchased the Electrolux 32 Built in Freezer and Fridge in June 2016... after remodeling my kitchen and buying all new appliances. I decided to spend a little more for the built in freezer/fridge... what a big mistake... HUGE!! After 3 weeks, my Built in Freezer quit working. I contacted Electrolux and they sent a technician out 5 days later. The technician told us he would contact Electrolux.After waiting over almost two weeks the repairman came back out with what he thought was a fix. Unfortunately, for us, it caused the freezer to climb temperatures that were worse than before. We called Electrolux again, and they sent the same company back out to do the repair. Once again... that did not work. Once again, I contacted Electrolux. They sent out the repairman again, it was fixed by the technician who said, Im pretty sure this fixed it. Sadly, it failed again.So once again, I called. It was fixed again and worked for almost 2 months... only to find that again, I had soft ice cream and meats. Once again, I call and I am not happy. After all this and being told over and over (as I now find this seems typical for their customer service) is the repairman must deem the repair unrepairable in order for them to replace the appliance. Once I finally had another technician to my home, he indeed said that the repair was deemed unrepairable, and told Electrolux the same.Once I called Electrolux back and told them this, they said even though he deemed it unrepairable, our IT guy did not, so we are requiring him to repair it. So once again, I have gotten the run around from Electrolux. They came and repaired it now 5 times. (I called them today so it will be 6.) I have lost frozen goods, twice and now... I will end up losing frozen foods again... because its currently not working. My freezer is now only 3 months old. This is unbelievable to me. I based my decision on what my appliance company said about their refrigerator/freezer and sadly, I am hugely disappointed. I have never, ever had an experience this awful. As a matter of fact, I have never, ever written a complaint. Unfortunately, I had to write my experience to make sure the next buyer was savvy enough to find these reviews helpful with their next decision. I will never ever buy a product that has the name Electrolux on it after this experience.

I have been verbally abused by this technician whos name is David. He confronted me over the phone, told me to find another technician as he found out that I made a complaint about him before. He did not do a great job last two times. He basically told me that he does not have time to do a charity job! I have been offered a goodwill warranty service but in Davids interpretation, it is a charity job for him. This is not the first time he made this comment, he said it before on his second visit, mentioning that I get the service for free and so I should spent some money to do rest of the job or do it by myself! So he walked off without testing the product. So the dishwasher still doesnt work. He was very abrupt, rude, not listening to me, and talked on top of me which was really depressing. This is unfair and breaching consumer laws and unfair business practices. People like him will destroy Goodwill of Electrolux.

French Door $3,000.00 JUNK. Short story... Purchased one, 13 service calls in one year. Almost had to sue to get a replacement. Second one lasted 2 years, ice maker lasted 6 months. Moral of the story!!! Horrible service, horrible product. Looks good works bad. Its a shame to make a nice fridge that is an ABSOLUTE PIECE OF CRAP. Never again with Electrolux we went commercial...

In 2011, my wife and I installed Electrolux appliances in our new home: Range model EW301S65JSA; Dishwasher model EIDW6105GS1A; Microwave model E124M0451BA; and Refrigerator model EI28BS56ISD. To say that we have been disappointed would be an understatement. Over the past 3 years we have resided in the house for approximately 20 months. During that time, every one of the appliances has failed.The refrigerator stopped making ice. An Electrolux-certified repairman replaced the control board twice, replaced a faulty solenoid once, and finally replaced the entire refrigerator with a new unit. The microwave display failed after approximately 9 months, so that we are unable to read a portion. Three days ago, the dishwasher stopped in the middle of a cycle: all lights on the pad on the top of the door remained unlit; no lights appeared on the panel behind the kick plate at the base of the unit; turning off power for 30 minutes and then turning back on produced no change.The range has occasionally beeped and flashed an F11 warning, which we have resolved by turning off power for several minutes then turning back on. Today, the F11 error and beeping appeared, and after shutting off power for 30 minutes the error continues. To summarize, every Electrolux unit we purchased has let us down. Currently, two are not functioning. We will have to pay the exorbitant cost of repair. Sadly, it seems we will have to replace the units sooner than expected, and with appliances that have a better track record than Electrolux.

Bought a new set because we needed a new dryer. Never knew what I was missing. This is very quiet and has all the bells and whistles. Including a 15 min fast wash, which is super handy!

Customer Service Non existent. We bought a slide-in stove from Electrolux 3.5 years ago. For over 2 years we have dealt with an electrical panel shorting on the appliance. Now the unit has completely shut down. We had a repair person look at it who says all the circuit panels need replacing at $900 plus $800 labour. The stove cost approx $2300 and three years later we are facing a $1700 repair that is not guaranteed to fix the problem. While Im aware many appliances only have a 1 year warranty are we to believe we should plan on throwing in the trash Electrolux appliances after 3 years? Not impressed!

I purchased an Electrolux kettle model no. EEK3200 here in Phuket one month ago. I boiled water and it tasted awful, of plastic. I have used it for one month now 3 times a day for boiling water for dish washing. I just tried to use it for a cup of tea again and its just as bad with the taste of plastic! Its totally unusable.

We purchased a front loading dryer approximately 3 years ago. Right after the 1 year warranty expired, the dryer began having char issues with the vent screen in the back of the unit. I can only run the appliance on delicate unless I want my clothing to have char marks and holes. I have lost thousands of dollars in clothing, not to mention the increase in my gas and electric bills.

This is a letter I am sending to everyone and every review site and agency. We have discussed this with Lowes and Electrolux AT EVERY REPAIR ISSUE. We cant afford an appliance that has proved it will need repeated repair.We purchased a beautiful Electrolux EI28BS56IS stainless steel refrigerator from Lowes in Meridian Mississippi 11-30-10. We had a Sears Kenmore refrigerator that was approximately 16-19 years old. It was still working well but was stained and had cracks in the plastic where someone has dropped a heavy jar. While shopping at Lowes, we were mesmerized by the beauty and BRAND NAME of this refrigerator. My husband is retired Navy and lives on Social Security and I work part time since my cancer treatment. This was a luxury but we were planning on this lasting a long time, maybe for our lifetime.We moved it in, but kept the old refrigerator pushed against another wall to make it easy to transfer items after the new Electrolux cooled. Thank goodness we did that. We had trouble with the ice maker right away, but curiously, even though the new one was bigger than my old fridge, it would not hold everything that was in the old one. What? How is that possible? Oh well, it is a good time to clean out items. Now I have less but the shelves wont adjust to really be useful. You would have to take out a couple of shelves to fit in milk and soda. That leaves even less room. You have to sacrifice sometimes to get something else, right? But what have I gotten - a really expensive albeit pretty refrigerator that takes up more room but actually holds less. Why does the ice machine make that knocking sound but doesnt make ice?Purchased 11-30-10; First repair 12-15-10. I asked the repairman his opinion about the refrigerator - I wont quote him, but he mentioned he wouldnt take it if I gave it to him free. I was concerned, but what choice did I have? Keep my fingers crossed and pray. I came to despise that refrigerator. Every time I walked into my kitchen, there it was, sitting there like a big stainless steel lemon, reminding me it was a time bomb waiting to go off - reminding me of my mistake. Calls to Lowes and Electrolux too numerous to count. Next repair, 03-22-11. Next repair, 04-01-11. Although I believe there was at least one more visit from the repairman, I cant find documentation, so I wont count it.August 2013 - a strange but somehow familiar knocking sound is coming from the kitchen. I sense a sick feeling beginning in the pit of my stomach. My husband checks the ice maker - there are a couple of pieces of ice in the bin with some odd black color. Check the filter (we have also dealt with 2 cracked filters that caused water leaking onto the floor). Change filter just in case. Nope - still doesnt work, but I am getting used to the knocking noise. Call to Lowes service company- they cant find the record of our previous visits (surprised?), wait, hold on, and on, and on... I finally hung up while on hold and called Electrolux directly. I explained what I was dealing with (again), and they do have the record of all 3 previous repair visits, but since I purchased the warranty from Lowes, I need to call them back. Okay, thanks. Call back to Lowes Service Company. A Lowes manager at the local store told us to ask for an RA number from the service company (after 3 repairs, you can ask for replacement?). Rep at Lowes Service Company said we needed 2 more repairs under the extended warranty because the first 2 repairs were under manufacturers warranty and they DONT COUNT! WHAT? Dont count as what? They were repairs that were needed. That doesnt make any sense. By reading reports online about this model, the company knows the problems it has had. They have to know its not reliable. Are they just hoping I will give up? I dont have any money, but I do have lots and lots of time to send my review of Electrolux and Lowes and Lowes Service Company every day and tell everyone who will listen.When we remodeled our home, we purchased all appliances, hardware, lumber, bath fixtures, and remodeling items from Lowes. I am very disappointed in the way they are taking care of this. I am very disappointed in the brand Electrolux. Read more than just this review- check all the other unhappy customers. Electrolux should be ashamed for having their name on this POS (excuse my language). I can guarantee I will never knowingly purchase any item made by this company. I wish I could go somewhere besides Lowes but our town doesnt have a big choice. I will avoid Lowes wherever I can if they dont find a way to make this right. Since the refrigerator is still covered under the extended warranty that WE PURCHASED, Lowes has set up a service call for 18 days from now. My concern is what happens after our warranty runs out? We know, and they know, this appliance is a lemon or just a defective design since many of these dont work properly. Are they just hoping it will make it until the warranty has ended, and we are on our own? This doesnt seem like an honest way to do business. If you buy an Electrolux appliance, BUYER BEWARE!!!!

We purchased numerous fridges of this type from Electrolux back in 2014. We are a builder, so we kept all the fridges completely sealed and in secured storage. We have had issues with every single fridge from Electrolux so far to date. The most recent was the brand new fridge we moved into a brand new home. We plugged the fridge in, and immediately there was an obvious smell of smoke. Concerned, we unplugged the fridge. Our electrician had a look at the plug and it was working fine. We called Electrolux, and they told us the issue is probably the plug. We would need to get a report from a certified electrician to prove that there are no issues with any of the plugs or circuits in the home.We had a third party certified electrician come out, take a look and provide a report. We called Electrolux back, and they said an electrician report wouldnt count. They also somehow did not have the last call on file. They said we would instead need to get a certified Frigidaire technician to come out and look at the fridge. They gave us two possible companies in our area we could use.We hired one of the two provided companies to come and take a look at the fridge. They did, and said that it was clear the main computer blew up as soon as the fridge was plugged in. It also appeared one of the secondary computers was fried. They made a report, and attempted to send it to Electrolux internally. Electrolux refused to accept it.We called Electrolux yet again, saying we have a report from a certified Frigidaire technician, and could we please have an email to forward the report to. Electrolux said that never happens and only certified technicians can send reports. I told Electrolux that they themselves had already refused to receive the report internally. The call person refused to provide any email and told me to call the certified technician and tell them to send again.We updated the certified technician, who said they would try again. They were again refused, and had to try and send the report through Electroluxs Contact Us form on their website. We then had to wait nearly 2 weeks before Electrolux called back, just to say nothing is covered and it isnt their problem. To replace the computers is very expensive, and with the other issues we have had with the other fridges, we had to just buy an entirely new fridge (not from Electrolux). Normally I give the benefit of the doubt over and over, but this is by far the worst service and quality I have seen - especially considering the level of luxury Electrolux is supposed to have. We will not be using Electrolux again and we will be recommending against it to any clients in the future. Thank you.

We built a new home and purchased all new appliances in 2009. We bought an Electrolux French Door Refrigerator and a 30 Double Convection Wall Oven. The first thing to go was the panel on the wall oven. Then the Ice Maker. Twice. Both under warranty fortunately. Then the French Door had to be replaced because the magnet at the bottom of the door kept sticking and we had to pull on the door so hard to get it to open that the door split open. Luckily we were good friend with our Appliance Sales folks and they got an Electrolux Sales Guy to give us a new door. Now the ovens dont work. Started with the lower oven not coming up to temperature. Lets not even talk about either of the temp oven probes which are so badly designed they cant tell the difference between the oven temp and the food temp, so they either turn off the oven to keep warm before your food is cooked, or they cook at the temp you tried to set for the food. Dont think 140 for beef is going to cook anything. Anyway, back to the lower oven. Oven panel says one temp, but gauge set in the oven says much lower. Then the upper oven started doing the same thing. Had a tech look at it, and he asked if I had just run the cleaning cycle. When I said yes, his response was Dont run a cleaning cycle before a Holiday! Meaning that the oven problems happen during a cleaning cycle. Anyway, both oven liners have buckled and are touching the heating elements, causing them to ground out. I need two oven liners, two heating elements, one relay panel, two guys and four hours of labor to repair by oven. Total $2,400 for an oven I paid $3,600 for 5 years ago. You would think you would get more than 5 years of an appliance. Then the French Door went again. This time its the major electrical panel, so now that another $500 service and part repair. Is it worth writing to Electrolux?

French door refrigerator - This has been the worst appliance ever created. We purchased in the late Fall of 2011. Very soon the plastic grey trim popped off the freezer door for no reason. Just two adults live here so no wear and tear. Not happy about it but taped it on until finally giving up on tape holding. Customer services response was lame and we were not willing to pay for their ridiculous fix so I would have to live with this aesthetic. Then we began having issue after issue with the ice maker. Grinding noise, not making ice or it all freezing together -- on and on and it never got fixed. Repairman has been out 3 times in past 2 months. He was back yesterday and we pulled the fridge from the wall and we were horrified. The back had a big block of ice protruding. It had sweated and rusted out the entire back panel. The insulation was shot. This is nothing more than a boat anchor now. We paid a lot of $ for an appliance that didnt even last 6 years and weve hated it since about a month after purchasing. We have lawyers in the family and were planning on initiating a class action suit. I would use an Igloo cooler before I would ever consider an Electrolux refrigerator or anything! They dont stand by their product and they shouldnt be allowed to get away with these continued issues. The fridge should be banned from further production and the company should close its door if they cannot remediate the problems and compensate customers for these losses. We now have to buy a new fridge after spending approx $4000 less than 6 years ago.

Purchased an extended warranty from Electrolux. Washing machine broke within 5 years of purchase. Repairman recommends replace machine. Customer service by Electrolux is a nightmare. They stonewall, and will not do anything; wont replace, nor will they authorize repair. We have been without a washer for over a week since repair estimate was submitted, by their repairman. Have lost all confidence in their product and their support. The support people are not helpful at all, every time you get on the phone you need to start from the beginning, incorrect information is put into the system. It is just really bad. It is as if they want you to stop buying their products.

I purchased a Electrolux washer and dryer in the fall of 2015 and it has broken 4-5 times. Each time it takes 2-3 weeks for repair. This August they replaced the drum, a plastic piece that goes around the drum and the bearings. Five months later the plastic piece has started leaking a lot. So I have been out of a washer for 2 weeks now... never have I had a washer break so much... I bought it because this was suppose to be the best. Boy were they wrong!Updated on 1/15/2018: I recently wrote a review on my Electrolux washer. It was leaking water and the service person came out and said a plastic piece that wraps around the drum had cracked and they had to replace the drum, bearings and the plastic piece all had just been replaced 5 months before. It took 2 months for them to replace them 5 months ago. For 2 months I was without a washer. They replaced the part Jan 4th. The drum and plastic piece were covered in rust which is why my clothes were getting rust on them. Well 8 days later the washer will not drain. This is the fifth time since I bought the washer 2 1/2 years ago that it has broke. The insurance company says the same Part has to break 5 times before they replace it. This is the 2 or 3rd time the pump has broke. For a high-end washer this washer has been nothing but broke.

Worst customer service, next to Fiat Corp, at least. On hold for 55 minutes waiting for a supervisor whom the customer service rep initially refused to get and then the supervisor refused to talk to me. I managed to call on a different phone and a helpful rep got me a supervisor in 8 minutes! Bottom line, my 2 month old Electrolux dishwasher has a plate rack that routinely collapses. After breaking several plates I decided to call for repair. They wanted me to troubleshoot, which I refused since I have moved nothing since getting the unit. The supervisor then informs me that I will be charged for the service call since the racks that hold the plates vertical are considered cosmetic and not functional and therefore not covered? Really? I dont need those racks to have my dishes cleaned? And apparently there are no actual lists of cosmetic and functional parts. It’s all arbitrary and based on what the company wants. Never another Electrolux or Frigidaire for me!

I bought a new Electrolux refrigerator from a high end appliance store in 2013. Some reviews indicated problems with the ice maker, but I was assured they were fixed. It has never worked properly and now the freezer has stopped working. The ice maker is frozen shut and is leaking inside the refrigerator. Recently the temperature was fluctuating and ran high. I lost some food due to spoilage. Based on the other reviewers it would be a waste of time and money to call for service. I am highly disgusted and will never buy another Electrolux product. That includes Frigidaire as Electrolux owns that company.

I had purchased an Electrolux washer and dryer in July of 2015. I spent over $2200 on the pair. I noticed almost immediately that the washer wasnt completely spinning the clothes dry. I assumed it was because it was too full. I lightened the loads and the problem still continued. I often had to rewash the loads 4 and 5 times to get it to spin dry. I had family come in to stay with me a few months after I purchased it. They used the machine and told me to call the company and have someone come out. I did and when the service guy came out he had told me that the entire inside of the machine needed to be replaced because a bolt came loose and pushed the drum forward. He informed me that the was a lemon and that I should get a replacement machine. He also said this would take 2 weeks and 2 guys and a 5 hr job. 2 weeks without a washing machine was unheard of in my world. I immediately called Electrolux and spoke to a manager. They told me all they could do is fix it and pay for the repairs. They told me to talk to Sears where I bought it to see if they would do anything for me. Well Sears did nothing!!! Literally said its not our problem and they dont deal with Electrolux. Then why the Hell do you sell it??? Never shop there... Ever. Anyway the repairs guy came out 12 days later. Fixed it and 1 week later I called to report the same issue. He retired to tell me its just the way this machine is. Nothing else he could do. Again, 2 weeks later the machine stopped spinning all together. They returned and said the bolt was loose again. This time they glued it. 7 months old and the machine is being glued. Well I said, pretty bad for a new machine to be treated like a 10 year old one. I called Electrolux and told them this was the 3 call on the same problem and this should be treated as a lemon and the machine should be replaced. The woman agreed completely and said she would get on the problem. Well never heard from her again. My husband called, talked to the manager and he said now that its glued it should be fine. I would have to wait for it to break again before any action takes place. Ive been out of laundry for a total of a month and for some reason they think thats ok!! I dont!!! Never ever purchase from this ** company. Save your money please.

Electrolux is not living up to the no lemon clause of their service contract which states that if the same part on an appliance is replaced three times the customer is entitled to a cash settlement or another comparable appliance. This contract is not followed by Electrolux for my washer because they do not maintain the records. I have an email from them which states this. Furthermore, the local service companies they use also have no accurate records. They reuse the same service tickets and do not record the part numbers so it is impossible for the customer to make a claim. I have proof of this as well. My transmission was replaced at least four times. They lie about fixing the machine which is still broken. According to them the washer moving away from the wall and damaging components is normal and operating according to factory specifications. Is this case a candidate for a class action law suit or other action?

Side by side refrigerator has had ice maker repaired at least 5 times. Service tech said it was junk when it was new. Same with the oven. Cant use the self-cleaning feature because it trips safety fuse in back requiring pulling the oven from the cabinet to reset. Their expert advice... dont use self-clean. They are high priced, poorly designed junk. They should be sued for their shoddy workmanship and design and poor customer service.

In January, 2017 we purchased the top of the line Electrolux Washer and Gas Dryer. Shortly after the washing machine was installed, water started to leak from under the unit. It flooded our laundry room. A week later a tech showed up and diagnosed that a pump was installed incorrectly at the factory. Two weeks later it was replaced. Guess what? It continued to leak. This time I asked for a different tech to come out to ensure he knew what he was doing. He determined it was a different pump that was cracked so another part had to be ordered. By this time I was so upset that I demanded a new machine.After much negotiation, Electrolux agreed to replace the washer. Now last week, our dryer stopped working. We started to notice about a month ago that it was taking longer to dry clothes. Finally on Jan. 5th exactly one year from when we took delivery, the machine stopped working. I called Electrolux Jan. 8th and they said the one year warranty is up so I have to pay for a service call. The customer service at this company is terrible and they forget who is paying their salaries. I will never buy another Electrolux appliance and I urge others to avoid them like the plague!

The dryer is ok but it collects enormous amounts of lint around the removable filter. Monthly, I have to remove 6 screws and clean out the part that actually holds the filter. Very inconvenient and time consuming. The washer is ok, but does not remove dog hair as well as an agitator washer.

Purchased two months ago, extremely happy with our purchase. Very quiet. Easy to operate. Will purchase an Electrolux dryer once ours goes out.

I purchased a wave touch washer and dryer in december 2008. We have had to have both the washer and dryer parts replaced many times on both. The computer boards went bad on the washer. It still leaks down the front and the door does not open properly. To get these fixed is several $$. We were just told that our dryer now needs a new motor costing around $350. I recommend to anyone else that they dont purchase electrolux products. It is a foreign brand and parts are a lot more money. A fact that I overlooked when buying. We are considering cutting our losses and purchasing a whole new set instead of continuing to pour more money into these units. What a huge disappointment. If this complaint only warns future customers would be my desire. So wish I would have done more research before purchasing them

I bought a Electrolux refrigerator in 2011. The refrigerator is a $4,000.00 piece of junk. Not only is it a product with multiple issues, one being a fire hazard, 2 the ice maker never worked properly. And the customer service is even worse than the product. I called to have the ice maker repaired but when the repairman came, he said, there was nothing he could do because he didnt see a problem. The fire hazard - is that the lighting unit burnt a hole right through the liner. Which I called on and they told me I was out of warranty and that they never heard of that particular problem BUT lucky for me, they sold a repair kit for the particular problem! LOL, really?I decided to contact the BBB because I refused to give Electrolux a dollar of my money. I had communication with Electrolux learning that the refrigerator liner was still under warranty. Or misleading me to believe it was under warranty. Their words were the cabinet liner, compressor, and something else had a 2-5 year limited warranty. With that letter in hand I contacted Electrolux and they agree to send a repair person out to repair the liner but if it was considered to be cosmetic that I would be responsible for the charges. I thought to myself, how in the world could they find this cosmetic? It is a fire hazard and clearly a factory defect.The repair main showed up to my house a couple days later and told me that it was not fixable. Armed with the same letter from Electrolux I gave him a copy of it. He said OK this clearly states you are covered for under warranty and I putting in a request for a new one. But dont hold my breath because its his experience that Electrolux doesnt honor their contracts. They always stick the customer with the bill. And as far as the burn hole, he has seen it many times and is very common for it to happen with their product. They of course did not honor their contract. They refused to cover anything. And deny that its covered because they deemed it cosmetic! Horrible company. Hopefully no one has to die before recalling this fire hazard.

In 2012 we completed a kitchen renovation and outfitted it with 5 new Electrolux Icon Series appliances... all but 1 has been serviced multiple times. The dishwasher was replace twice, we are currently working with our 3rd dishwasher. They upgraded the pump on this generation of dishwasher and it finally works well. Before each replacement we had to endure no less than 5 service calls for each unit! Next item to fail was the fridge. The first part to fail was the ice maker, a service technician replaced it and it worked fine for a few weeks until a crack in the ice tray caused a block of ice to form in the bin. When the auger turned to dispense ice, the block of ice reached up and grabbed a sensor that proceeded to wind itself around the auger. This in turn caused an electrical short that burned out a control board... the fridge went dead, repairs took approximately 2 weeks. Today, January 23, 2015 the sound of a failing compressor in the fridge woke us up several times through the night. Im waiting for the appliance centre to open up so that I can speed dial them and call for a repair. Next in line was the convection wall oven. The control board failed and the display went black... it was repaired but some of the display is not visible. Weve decided to live with it! Right out of the box, the microwave/convection oven would only work in the micro-wave mode. The convection oven would not reach temperature. The service man found a loose connection and for a while it worked well but has recently failed again! When I called for service under the extended warranty program we were told parts for this model are no longer available... The warranty program refunded the purchase price. We now have to choose between living with an partially functioning oven that matches the other appliances or replace it with a new unit that does not match.Fortunately we bought the extended warranty for these appliances and we purchased them through a very supportive appliance company so there was no financial burden to us throughout this whole process but there was a mind-blowing amount of inconvenience! In my opinion this line of appliances is nothing more than an attractive pile of overpriced garbage... Electrolux should have stuck to making vacuum cleaners.

In 2010, I purchased $10,000 worth of appliances from Electrolux. My side-by-side refrigerator has been an issue since day one. The hydrator in my refrig freezes everything I put in it. I have had it looked at over 4 times. My dishwasher constantly leaks and I have had it repaired over 3 times. My microwave takes twice as long to heat anything as my old $200 microwave. Dont waste your money. Electrolux makes horrible products.

In todays world most appliances come close in reliability. However our Electrolux appliances have been terrible. The washer and dryer were the only 2nd floor rated units yet shake our house like its going to fall down. We have had two repairs under warranty and are just waiting for them to give out in only 2 years. Now the dishwasher on the other hand, wow thats shocking. Controls almost impossible to use, Performance dropped in the first year and at year 2 we have to replace it. Do yourself a favor, stay away from Electrolux. Given how bad they are they wont be in the market much longer.

Ordered a new fridge freezer from Electrolux and expected delivery tomorrow. Unfortunately they have invoiced my supplier and lost my fridge so no new fridge freezer tomorrow! I telephoned Electrolux customer services... and waited... and waited... and waited. After over 10 minutes I decided too many people must be complaining about their dreadful service so I gave up, hung up and phoned my supplier to cancel. I have now ordered a fridge freezer from an alternative supplier... Electrolux? Never again!!

My wife and I bought a brand new home, with brand new Electrolux appliances 2 years ago. EVERY Electrolux appliance we bought has had major problems within the first 18 months, and continues to break. The following all happened within the first 18 months of owning the appliances, and with fairly light use. The microwave simply stopped working. The control panel went black and would not response. We paid nearly $1000 for parts and labor to fix it (as this happened just barely after the warranty expired). 6 months later, the same thing happened. No support or coverage, although the technician was quite insistent that he never sees problems with these appliances and that we buy an extended warranty from him, which we did not.The refrigerator door handle became very loose. $90 repair bill. Technician was again quite insistent that he never sees problems with these appliances and that we buy an extended warranty from him, which we did not. About a month later, the freezer drawer handle became very loose. $90 repair bill. The technician was quite insistent that we buy an extended warranty from him. We did not. The Oven stopped working. Simply no heat. Everything looked like it was working, but there would be no heat. $540 repair bill. The technician once again claimed that these appliances almost never have any issues, and was quite insistent that we buy an extended warranty from him. We did not. The dishwasher top rack continues to break loose from its rollers, requiring everything be removed, including unscrewing the brackets for the top rack, and remounting it. This is a very poor design, and seems to be a very common problem on this model. The stove top knobs have all broken loose, and the stove top ignition has stopped working several times. You may be thinking that we must really be rough on our appliances. No.. We barely use them. Our kids have moved away and it is just my wife and I. We are gentle with them, and try to be very careful, especially with what now seems to be extremely fragile workmanship. We have owned several homes and many, many kitchen appliances... We have never had any issues (even when all of our kids were at home and the appliances saw much greater use). Electrolux is without question the very worst. You may be asking why we dont replace them, instead of repairing them. Good question, and we probably will. Of course the cabinets were designed around these appliances, and they all match aesthetically, which is a big part of the reason.

For the first year, refrigerator worked well. Then ice maker began filling to capacity every twelve hours. It had to be emptied every night before bed or it banged all night. Called Electrolux and told out of warranty. They offered to send qualified repairman for four hundred dollar fee (parts not included). Have a whole house warranty and they sent a repairman who replaced a circuit. Ice maker worked for two days, then started making malformed ice cubes. Another repairman sent who replaced entire ice maker. It worked perfectly for six months. Then ice maker stopped making ice. Told by Electrolux to replace both air and water filters which I did wasting about a hundred dollars. After two weeks, it miraculously started making ice. Then after one month IT STOPPED. I changed the filters again because the control panel said they needed to be changed. Wasted another hundred dollars. Followed every suggestion in manual and finally got seven ice cubes (half melted and in a block). Emptied them out, replaced ice drawer and a few hours later got one malformed cube and water leaking all over the inside of the refrigerator and the floor. Cleaned up the mess and stood in front of the dispenser door to keep an eye on the devil. It cycles after taking water for a drink or when it goes through the regular cycle and then leaks a half cup of water from dispenser tube which I have now equipped with a plastic Chinese soup container. Once again, I must be sure to empty it before I go to bed. I hate that refrigerator and the company that spawned it. Like others, I waited until I was older, retired and handicapped to fulfill my dream of the perfect kitchen appliance. THANK GOD, I DIDNT BUY THE STOVE!

I have a 6 month old $800+ upright Frigidaire freezer made by Electrolux, after less than 3 months it quit working, lost hundreds of dollars worth of food. Its now been in non working condition 3 months even after 5 service calls. This freezer has been sitting in my home in NON-WORKING condition for 3 months now. Electrolux agreed to replace it in August... The first date they scheduled this delivery on Sept. 8th, they never showed up or called. They again rescheduled for today, September 21st and now Im being told they cant deliver it today. Ive lost countless hours with customer service, hundreds of dollars worth of food, two days loss of work waiting for delivery of the replacement that didnt show up. Its the worse experience I have ever had with an appliance in my life. The customer service is even worse than the garbage products they sell! Run!

I purchased a $2700.00 Electrolux French Door refrigerator. The computer board broke weeks after the warranty expired. It cost almost $550.00 to repair. Next the icemaker and water dispenser stopped working about a year ago. Electrolux knew of the problem and made a kit to address the poor quality and design. After almost 6 months without ice, they finally provided the kit and paid for the repairs. Two weeks later the same problem. Electrolux poor design causes the water reservoir to freeze. The customer service representative offered to sell me another repair kit at a 20% discount. She stated that my warranty expired so they no longer have an obligation to stand by their product. I will never purchase another Frigidaire or Electrolux product again. Buyer beware. Customer service is a joke.

We purchased Electrolux dishwasher, electric range, and fridge; have had for 4 years. First the ice maker handle broke. I ordered one from Electrolux thinking it was out of warranty. Later I found we had purchased extended warranty. By this time, the digital display on the range was not working so we called for service repair. We purchased from Lowes so their service company was A&E. They came, looked at the stove, and said they ordered a control module which I disagreed with. I said it needed the clock display module, but who was I to argue because I am not an appliance repair person, but I am a General Motors and Subaru master technician. I discussed with the service person that I had already paid for and installed a new ice maker control module not realizing it was still under warranty. So I proposed to him, “You order me a new ice module as I still have the old broken one to turn in under warranty. You can tell your company you replaced it. If you like, just leave the new module with me because if it’s broken this soon it’s bound to break again.” So the parts come and so does a different repair person. He gives me the ice module and then shows me the control board which I tell him is not the right part, but he says he is going to install it anyway. He tells me he has never worked on an Electrolux. To make long story short, he broke my cook top, had to order a new cook top, and he also ordered the clock module that I knew was the problem. They never did get the cook top mounted correctly and now my icemaker is broken again. The water and ice will not shut off, so I get the new ice module and install it...It’s junk right out of the box. I called Electrolux; they could care less...DO NOT BUY THESE APPLIANCES.

Love my Electrolux microwave. It is super quiet. We always have to check to make sure we started it. Looks great with the rest of our Electrolux appliances. Only thing it's missing is a shortcut feature for bacon. Just found out if you touch a number, it will start automatically without pressing start. Really easy to operate. The vent is quiet as well, unless you have it on high. Which is still quiet compared to others. It was a bit difficult to install when we removed our old GE Profile microwave. It definitely took more than 30 mins. More like 1 hour and a half. The space inside is huge. You can't go wrong with this one.

In the first few months during which I purchased a brand new dishwasher, it began spilling out water, flooding my entire kitchen. I have had repair people service it 4 times already and still the problem persists. I called Electrolux and complained this issue is causing damage to my house. It is very inconvenient to keep changing my schedule to wait for the repair person and we have no confidence at all in putting the unit on as we fear it will flood the house. They told me that the only thing that they could do is to keep sending the repair person, as per the terms of the contract. So I am stuck with a clearly defective, faulty appliance that Electrolux continues to deny to be broken. I have scheduled a 5th visit, but judging by historical performance, I am not holding my breath.

We own a high end induction slide-in range that has failed twice, for the same reason, in 6 years. Whenever we have used the self-clean function the oven has remained locked (impossible to open or function). First failure was covered under warranty but the second, for the exact same failure, cost $600 to repair and Electrolux refused to absorb any of the cost. Technician indicated that this is a common failure...probably a design fault. Will never buy another Electrolux product again.

I purchased an Electrolux washer and dryer set 2 years ago in silver grey colour. Right from the start the doors on both units would not close properly, nor would the detergent dispenser drawer on the washer. As well, you could not partially close the door when airing the washer after using it, meaning the door stayed wide open. This required placing the machine in an area where no children/people would walk past it and hook on to the door. THEN, the entire control panel went on the washer. We were told that Electrolux no longer made that model - ONE YEAR AFTER PURCHASE, and that instead of repairing it, the warranty company replaced it with the next newer model. This entailed that we also had to replace our DRYER, since the new washers colour was a different colour of grey, and the units no longer matched. UGLY!! The 5-year warranty we purchased at the initial time of washer purchase was now also void, meaning we would have to pay AGAIN if we wanted extended warranty. I tried contacting Electrolux Canada to ask if we could get a rebate or refund for the extra costs we endured because their units were faulty and outdated so soon after purchase. Thats when the real trouble started. The young girl at their customer service was the rudest, uncaring person I have ever encountered in the business. She said if it wasnt a warranty issue, that she would do nothing to assist me. She refused to put me through to her supervisor, and any emails that would be sent would go back to her. There was no logic in her approach and needless to say, the whole experience left me totally frustrated and disappointed. I even tried reaching someone at Electroluxs USA and European Office, but was told that it was not within their area, and that I would have to contact their Canadian office- even after I had explained my problems with the first line person there. No one offered to contact a supervisor on my behalf, or even give me a direct telephone number or email address where I could contact a supervisor myself. Although the machines - one year old, are still working, I will never again buy ANY product from Electrolux, after having the worst customer service experience of my life!

We purchased an above the stove Electrolux microwave/convection oven several years ago with the understanding that this was a good solid quality brand. We did not get an extended warranty. Almost immediately after the original warranty ended, it stopped heating. It was too costly to repair - we spent a couple hundred dollars on it and ended up just getting a new one. Same model but with the extended warranty. Glad we did, but after 4 service calls and it still doesnt turn on consistently, I will NEVER PURCHASE AN ELECTROLUX APPLIANCE AGAIN. BEWARE OF THIS BRAND. Im sick and tired of taking time off work for a service call and then within a couple of weeks it stops working again.

Please steer away from this pricey fridge model-Electrolux Icon Model E23BC78ips. Since they delivered it had three doors replaced because of dents from manufacturing... I should had returned it since day one. Now the ice maker its not working and in the back of the fridge has is a big patch of corrosion (complete stainless steel fridge) at a cost of $3,699.96. When called customer service today, they told me that if I looked at the manual I would be aware that its not covered after a year. So basically its a disposable fridge with a high price tag with poor customer service...

Anyone thinking about buying a Electrolux appliance, do not bother. Save yourself the time and aggravation and stay away from this brand. My washing machine is not even 2 years old and this is the 3rd time its had a problem.

My husband and I purchased our Electrolux fridge last November 2014. We chose it because it has a fairly reasonable price compared to other competitors like Samsung and LG. It was our first time trying out this brand and we were not disappointed. Our fridge is almost 2 years old now and it did not give us any headache. It's very spacious and cools greatly. There were also ice trays included in the fridge so that's a plus. It's also very easy to clean and it has a very sleek design! Would recommend to others for sure!

Warning to everyone who has been considering the purchase of new appliances. DO NOT BUY ELECTROLUX. DO NOT BUY ELECTROLUX. DO NOT BUY ELECTROLUX. Nothing has worked correctly nothing. 5 months ago we bought. Still have no stove and intermittent dishwasher.

Got this washer and dryer back in May 2011. Immediately I started having problems with the washing machine. The pump is out now and its been out for two weeks and nobody knows if they can get the part or whats going on. Very disappointing in Electrolux. I worked for this company for 30 years and know how!!

Model EIFLW50LIW front load washer. Purchased June 2014. Had required (certified Electrolux) repairman (due to warranty) out several times within the first 12 months. The harness kept shaking loose and tumbler would go off balance and belt popped off. I had to wait a week or two for them to come out and then had to take off from work each time while they fixed it. The last time, they literally had all the parts on my kitchen floor and I asked them why Electrolux just did not send a new machine from the factory. Wasted 5 hours of my day, two repairmen 5 hours and I had to wait for them to come 10 days which meant going over to my mother-in-laws to do laundry.Now 12 months later the belt popped off again but I noticed that the washer was leaking. It revealed severe rubbing on the plastic which was worn through. This unit never made any rubbing noise, clanking and was not out of balance like the issue previously. I called Electrolux and told them that their certified repairmen obviously did something wrong and now it leaks and the harness shakes loose. All they could do for me is give me a break on parts. If your front load washer has belt or harness issues, demand a new one. Repairmen can make Band-Aid fixes only to a poorly manufactured item.

We purchased a washer dryer set 1 year ago. The steam/water valve on the dryer failed 4 months ago and after the load is dry the water continues to stray into drum, filling it up with water, runs into drawer and floods floor. We had it fixed by the appliance store technician. The valve has now failed again. A tech is coming out again. Has anyone else had this issue? Model # EFME517SIW0.

We built our dream house in late 2013. We purchased a washer, dryer, refrigerator, double oven, gas cooktop, dishwasher and an under counter ice maker. All ELECTROLUX. The washer is full of mold, the oven cooks unevenly, my refrigerator ice maker is unreliable - having its own mind and only sporadically makes ice. At one point after several months of use it dispensed pieces of styrofoam along with ice cubes. Have already replaced the dishwasher due to excessive service calls and mold. The latest slap in the face was my under counter ice maker just stopped working. Called Electrolux. They sent a repair person out - the service call was $145.00 - it was a crack in the propeller on the circulation pump. To replace, the estimate was about $800. It was only used a handful of times, mostly during the holidays. It will be on the curb for trash day. Electrolux products are horrible and so is their customer service department.

I love my stove. In fact had to get a dishwasher. Looked at other brands of stove, I told my husband there’s not a stove I’d have for sale right now. They are so cheaply made, if mine has issues I’ll have mine fixed unless I find another Electrolux on the floor. Sad they don’t carry more Electrolux appliances on their floor to see!

All my Electrolux appliances broke down. The dryer quit and had to replace the motherboard. The microwave broke and replaced it with another over the range microwave and the handle broke within few months. Then last week my Electrolux dishwasher caught fire. It was the motor that caught fire and spread to the insulation. The fire department came and put out the fire and whole house was damaged with smoke. Insurance is handling the claim and I had to pay the $1000 deductible and the dishwasher is not covered by the insurance. It was a loss close to 10 grand. Electrolux wasnt even ready to pay someone to come and do an inspection and I had to pay an authorized repairman to come and submit the report to Electrolux. He is coming tomorrow to do the inspection. I am really frustrated with Electrolux appliances and their accountability.

My washing machine broke a few weeks ago and Electrolux sent the most unqualified electrician to repair it. Not only did he fail to repair anything but charged me 240 dollars and tried to get me to pay double the amount for a new washer. A very dishonest company! I will never purchase anything from them again.

Electrolux is the worst product out there for refrigerators. Please do not buy one!! My refrigerator icemaker is broke and they will not give me a new refrigerator. It was a manufacturer error and they said that they are not going to fix it and I am not getting a new fridge. Now I am stuck with the refrigerator and a broken ice maker!!! They offered to give me a 10% coupon in the mail... Like I am really going to purchase another 5,000 fridge let alone from them!!! Don’t buy it from them!!! You will be sorry! I am so sorry I did.

We purchased an Electrolux french door fridge this summer. Our apartment was under construction so we were unable to connect it until this month. When we tried it did not work. We called Electrolux who informed us they would send a technician out right away. Because we do not have the receipt. They said they would honor a 9/15/2014 purchase date. The first technician never came so we called Electrolux again. They sent a second technician who also no-showed.When I spoke to the Electrolux representative for the fourth time I asked to speak to a supervisor. I asked the supervisor what my options are because Electrolux only contracts with 4 repair people in the entire New York City area and all 4 had 1-2 stars on all consumer review websites and 2 of them had already no-showed. I was hoping that we could hire a contractor we know is high-quality, can fix the brand, and is available and have that reimbursed, like going out of network for health insurance. The supervisor put me on hold for a long time--the entire call lasted 61 minutes. When she returned she told me they would no longer honor our purchase date and that because the fridge was manufactured in 4/2013 they would consider it purchased in 10/2013 and we were therefore out of warranty and there was nothing she could do to help us.We have been unable to locate the itemized receipt. Electrolux has offered to sell us a $600 3-year warranty. However, upon reading reviews of our purchase, everyone who has had this issue says it is chronic and never resolved. Dont make this mistake. The EI288S65KS6 does not work and Electrolux is a company that will not work with you.

Ice maker never worked, now fridge doesnt work. $3000 fridge never worked from day one. Now I will only get 100.00 back in a lawsuit. Shame on Electrolux. DONT BUY FROM THIS COMPANY. Throw the appliance in the trash where it belongs.

This refrigerator is great, there are just some things that need to be changed about it. We have to turn the ice machine on the door, off, because it drips and settles in the holder. When we go to open the door the melted ice will spill everywhere.

I spent around $2000 for what I thought was a top of the line Electrolux washer and dryer from Home Depot. After use for a couple of weeks the dryer started leaking water from the steam valve. I would dry my clothes only to find a pool of water in the dryer and wet clothes. I called Home Depot and they told me to call Electrolux. Electrolux sent a service person and they did nothing to fix the problem. The person blamed the installer stating it was an installation issue. I spent hours on the phone, holding, getting transferred and hung up on with Home Depot and the Install company. After another two weeks the installer came back to check the install. At this point the water was leaking from the dryer back to the floor pan and water was collecting in large amounts on the floor plan. The installer found no issues and showed me where the water was coming from the back of the dryer. Back to the phones again with Electrolux. Another week and the service company came back. They replaced the steam valve and said it was likely not closing. Afterwards I used the dryer again and the water was not leaking but the dryer made a rattling noise and it was getting hot to touch on outer sides of the machine. I called Electrolux and told them I was not comfortable using the dryer. This was supposed to be a brand new top of the line machine and was causing me nothing but issues, time off from work and countless hours on the phone. The Electrolux representative said I may be eligible for a replacement and that they would put in the request and I would hear back in 48 business hours. This was on a Tuesday and by Friday I still hadnt heard back. I called Electrolux again and spoke to two different representatives; the first one said there was no update and I had to just wait. When I asked to speak to a supervisor she transfer me to a customer survey and hung up on me. The second representative said the first person did not file the request correctly and that they would put in the request again and I would need to wait another 48 business hours. Again no response within 48 hours from Electrolux. I am exhausted in dealing with this company, their poor product and customer service. If I had the option I would just return it all and get another brand. What are my rights as a consumer?