I have taken my truck to two auto body repair shops. Both have told me that the cab paint peeling looks like a rust through problem to them. The first time I went to King GM, the customer service representative told me the GM doesnt cover sheet metal. After taking my vehicle to two auto body repair shops, one of them said that the vehicles in that model year were, in fact, covered by a rust through warranty. Checking my owners manual, it does state that rust through is covered for 6 years or 100,000 miles. I have a little over 33,000 miles on my vehicle, and we are well within the 6 year time frame.I went back to King GM and contacted John **, the service manager, from King GM in Longmont, Co. He took pictures of the problem and sent it to a regional specialist who promptly rejected the claim. It was then forwarded to a DMA who chimed in with the same rejection. I would like to know why someone who has actually seen the problem refers to it as a rust through problem, yet the GM people see a picture and reject any resolution. Please contact me with a resolution at your earliest convenience.

With only 8000 miles on my truck I already have about ten chips in my pain and the undercarriage is rusting. You would think that a truck this expensive would have good coatings on it. This truck will rust away on anyone who buys it.

My transmission failed in my Saturn close to 100,000 miles. I bought a remanufactured transmission from GM which cost over $5,000 dollars. Over $1,200 to install. Lasted 16 months and 9,400 miles. GM/Saturn said Im over the year so although Im so far under the mileage they said sorry cant help you. 9,400 miles for over $6,000 dollars. They are selling us defective items and stealing our money. Shame on them and I hope all future consumers boycott GM. They could care less about you and are ripping us off. No more GM products and Im spreading the word to all friends, family, and any way I can get the word out. Everyone I know cant believe how they treat people. Shame on all of you and I hope no one is stupid enough to bail you out again. You dont deserve it.

I own a 2 year old Buick Envision. I heard a noise coming from under the vehicle at only 7k miles. The dealership and GM continually told me nothing was wrong. I did not give up. It took months but they finally determined there was a loose baffle in the exhaust. They finally replaced the exhaust. Dealing with them was extremely difficult. Very recently when leaving for vacation with bikes mounted on the back of the vehicle the car battery was dead. Nothing was left on and the vehicle is supposed to be protected from accessories remaining on and draining the battery. Again, GM is not standing behind the vehicle. The dealerships have prepared or canned answers for everything as to avoid making good on the warranty. As a professional buyer and car enthusiast I cannot recommend anyone buy a GM vehicle. You will not have the warranty you think you have and the vehicles experience more problems than other cars.

Where do I begin? GM Canada is a joke. I bought a 2019 GMC elevation blacked out edition in summer of 2019 and the first 500 km the tailgate started falling on me for no reason so I went to Prouse Motors in Sault Ontario to get warranty for the tailgate. They got ahold of gm Canada and they told them they will not fix the tailgate BC there was no known issues with them yet (forgot to mention I had my utility trailer on the back and the jack stand scratched and dented the ** outta the tailgate) so basically they said I was ** and the only way I would get a new tailgate is if it drops when someone from prouse motors was driving it. What a joke right?So after 4 times they had my truck it finally dropped. Took close to 5 months to get a new tailgate after that and Ive been back 3 times because of the paint job on it and tailgate being loose. While all that crap was going on I started to have transmission problems and its been to the dealer many many times and still to this very day its still not fixed. Then at 4000 km the steering column locked up on me and they had to put a new column in and the speakers on the passenger side of the truck went all ** on me. Ive either called or been to the dealership every week since I own this truck this truck has been nothing but a nightmare. I tried to plead my case and to get gm to buy the truck off me and put me in something else BC the truck is a LEMON. The only thing they would do is give me 2000$ towards a trade in so they expect me to lose my ** on the trade in and Pay more monthly for a plain Jane p.o.s I never in my life had such piss poor service than gm and the dealer. I will NEVER in my lifetime own another gm product. I will go buy a Ford or a Dodge before Ill even think about gm piss poor trucks... Before you buy a truck from gm I recommend take the time and read all the review. The only review I noticed that have 5 stars is the people who only owned the truck for couple weeks to a month. Steer away from GMC or Chevy. Dont make the same mistake I did. One pissed off GMC truck owner

I bought a new 2006 Chevy Express Van. It had all the features that I needed for selling at the flea market. After a few years the paint on the front started to peel. My friend had a 2008 and his did also that is on the hood. I went to the dealer in Punta Gorda and he said they could do nothing. On the way to see them I saw a 3rd one with the same problem. Since this time I have seen at least 150 Vans (different years) with the same problem. I was told dirt got under the paint causing the paint to bubble then peel. This is what the dealer said. I have peeling on the back and side also. I notice that it bubbles first then the bubble breaks and then it starts to peel. I had an item fall against my fender and chip the paint. It has not peeled nor bubble in that area.

I bought a brand new Chevy Malibu LT, and it has been downhill ever since I bought the car! The engine has been re built twice within 20,000 miles. The last incident almost cost me my life and the life of my 16 year old daughter. There has been no resolution, GM wont take the blame and replace my car, the dealership wont take the blame and offers no help! DO NOT BUY A CHEVY! YOUR LIFE MAY DEPEND ON IT!

My 2011 Traverse has had many service issues and been unreliable. The local dealer has had an unhelpful and cavalier attitude at best. I have had warranty work 4 times and a recall once in 3 years 9 months. It is in its 3rd water pump. I have 85,000 km on the vehicle (52,000 miles). I asked the agent if he used an upgraded water pump since they were prone to failure. He said he did not know and that they were not prone to failure. (It is all over the internet - they leak from the shaft seal. Both mine did. It is unreasonable to expect to have to replace it every 2 years).I have lost many (uncompensated) days use of this vehicle waiting for warranty work. (The last time the pump went on June 26 & the dealer would not even look at it till July 6. I was vehicleless the entire time. The dealer does not provide a replacement until after they confirm warranty work is needed but then do not look to confirm such for many days). The first time I was vehicleless it was for several days too but I cannot confirm for how many. I have had other issues and now I am just frustrated.

First off my truck has been in the dealership for almost 2 months and all they have done is lied lied lied about getting it fixed. Once I contacted General Motors I felt like they were going to get some thing done and compensate me for all the hell I’ve been put through and now all they are doing is lies lies lies.

I have a 2010 and repeatedly have issues. It has been to the dealer as it completely lost power in rush hour. Car dash said Service ABS, power, saver mode, traction control, service ESC and then died. I took to shop and they replaced the PCM is what they told me. Car has since had lose of power, sluggish, dies periodically, and now almost 3 years after thousand dollar repair not to mention the air bag light that is on that they are telling me will cost at least 1000 dollars as well to repair as my car is out of warranty and that it is a safety concern. My car died again while coming through a intersection and the P0341 has come up and been replaced four times since February 2019. This car is a danger and I am forced to drive it when it runs as I have so much money invested I cant afford a new one. I have also replaced the throttle body and just about every sensor under the hood including spark plugs and battery and car is still acting up. Why are they not helping us. Someone is going to get killed. It stalls suddenly and with little to no warning. I am terrified to transport my kids in this car. Please help us…

I bought a new vehicle 2014 Chevy Camaro with a v6 3.7 engine and GM didnt think it was necessary to install a low oil sensor in their engines. Recently I changed my oil as I have always on time when prompted to. And replaced oil filter cap and the o-ring did not seal properly so needless to say without any warning lights or anything the engine pumped out 5 1/2 quarts of much needed 6 total of my oil. Didnt realize anything was wrong until the engine started making a loud noise. Of course GM says theyre not responsible for this mistake because I changed my own oil. But I ask GM why I can buy a $99 lawn mower with a low oil sensor in the engine to protect my investment but a $26,000 Camaro does not have a low oil sensor in the engine to protect my investment. I said even if I fix the car myself this can happen again.I have always been a Chevy man but this just makes no sense to me why they would not invest another $20-$30 to protect what the dealer said will cost me now at least $9500 for a new engine, which I totally disagree with because its only ticking and may not need a new engine but for now and the next 4-5 yrs. Ill be paying very high payments on a yellow lemon yard ornament... this should be a recall. Theres no excuse for this type of manufacturing, very disappointed in the brand Ive bragged about for many years. If this is their best they can build for consumers, they should stop building cars. At this point, I can promise I will always tell people about the warning of the disrespect for consumer investment that GM does not care one damn bit about you after you purchase their product. Thank you, Rick... a very disappointed consumer.

I purchased a 2013 Chevy avalanche. It has less than 12,000 miles on it. The frame has a rust issue. The wax dipped, undercoating is coming off. There has been a tsb issued by GM about this issue. I took it to my local dealer over 7 weeks ago. I have been around and around. I have also called GM consumer affairs several times. They are useless. The regional rep looked at pictures of my truck taken by the body shop manager at Harry Green Chevy. They called me and said they had a solution to bring my truck in on a Monday. I did and waited for a week, drove by dealer the following Sunday. I found my truck out behind the dealer unlocked and NO work had been done. They were suppose to dismantle the entire truck and powder coat the frame. The body shop manager said regional manager oked the work. After finally talking to the regional guy, I found the body shop manager was lying. I was told my truck would be fixed. But they did not know how or when. I was told they would call me on Monday. That was over a week and a half ago. I have heard nothing. The rust is so severe I do not feel safe in the truck. I do not want to put my family or my employees in the truck for the fear of failure. I expressed this concern to the body shop manager and regional manager Rich **, he said it was safe even though he had never seen my truck - only pictures of it. I need resolution ASAP. I told ** I need a vehicle to drive until he decides what the solution is. Because my family does not feel safe in the truck. He laughed and he refused the rental. How I was on the phone with ** and talking to the body shop manager. The conversation was getting heated. The owner of the dealership Mr Green was in the same room. Never asked what the issue was, how he help nothing. He was talking to contractor doing remodeling. He was even trying to talk over our conversation. This dealership does not represent GM very well. I have called the service manager 5 times, still have never heard a thing from him in the last 6 weeks. I have even went to dealer three time to talk to him - he is never around. His name Byrd. I need this issue resolved. I need a rental or a dealer loaner until they find a solution. Or just pay me the sticker price for my truck, I will go else where. Please respond.

At 9 pm Mon July 10, talked to Kyrie about my Cadillac DTS. The keys keep getting stuck in the ignition, it is all over the internet about all Cadillac keys getting stuck. Pages of it on the net says no recall for it. CANNOT DO ANYTHING FOR YOU. This is the kind of loyalty we should be getting from GM. Got stuck in Niagara. Had to get a tow truck this am to get my battery recharged.

I crashed my 98 GMC Safari van into my garage when the ABS came on at a low speed. I replaced the sensors. Now it works but has a damaged bumper, and I have a damaged garage! I also have a 2000 Chevy Astro van that is now doing the same thing!

Highly dissatisfied and frustrated GM and my local dealership, Randy Marion Chevrolet, for attempts to dodge repairing a known problem with my 2012 Chevy Equinox for excessive oil consumption. Ive bought probably a dozen or more GM vehicles over the past 20+ years (3 in my driveway now) and I dont ever want to see the service department at Randy Marion Chevrolet again, or own another GM vehicle. Im that upset. I posted my full complaint at carcomplaints.com (2012 Equinox engine problems -- excessive oil consumption) to warn other people who might want to buy an Equinox or deal with this dealership. Service department as well as GM Customer Service is not to be trusted and uses any excuse to avoid fixing a known problem with this vehicle, despite a letter from GM saying what the problem is and what the fix is.GM seems to communicate with the dealership and back them up in their ridiculousness and go against their own letter stating they know the car has a problem and what the proper fix is. Been going back and forth with them since March over an issue with excessive oil consumption in my car, and still no fix. Ive put another 15,000 miles on my car that is frequently low or not even registering oil. No one should have to repeatedly prove that their car is consuming excessive amounts of oil. Ive had them document it at least 5 or maybe 6 times and because my car needed a new timing chain at the end of this long oil consumption test process they tell me I have to start everything over again.Letter clearly says its a piston ring problem and they know about it. Common sense is out the window here. Very disappointed at their efforts to delay fixing my car when they know its consuming oil. Concerned about how much damage is being done to my engine. Read my story on carcomplaints.com and be warned! GM does not stand behind their vehicles anymore, and I wont support them any longer.

I love my GMC Envoy. Very enjoyable ride and mo mechanical problems at all. Im enjoying the multiple CD player and the deep bucket seats. I love the leather interior, the moonroof and the dual closure. I also like the door and window locks, the automatic seats and that they remember which driver you are. I like the interior design and the colors of both interior and exterior. The seats are very comfortable as well. I dislike however how far back the seat belts are attached. Also the center console takes up a lot of space but the way its designed it doesnt hold much so its wasting space.

Bought a 2017 Silverado from Clark’s, after 8 month agonizing experience with a dealer who ran me around with excuses, charged me for repairs which had nothing to do with the flawed product they sold me, even though it was under warranty, which is a joke by the way. They kept telling me they didn’t know what was wrong with the vehicle and after many trips there basically told me it’s up to me and GM to solve. By all the reviews I’ve read about this treatment of their customers it sounds like it’s a trend. I wouldn’t recommend a GM product to anybody with this lack of concern about their customers or their product in which they do not stand behind. Id rate them a negative 5 stars.

I went to this dealer to order a 2015 GMC 3500HD Sierra 6.0 gas engine, 2-wheel drive, emerald green metallic paint for me to use as my business truck. After waiting 8 weeks, I received a call that the truck was in. The truck the dealer ordered was not a dually. I had already sold the truck I was using for work and now desperately needed a new one. We found one at another dealer 350 miles away and needless to say it was $10,000 more -- white with 4 wheel drive and a diesel engine. Not to mention I had a custom built cap made to order and painted emerald green, which I had to pay an additional $525 to now have painted white. When we finally sat down to sign the contract I pointed out that they made a mistake and had the truck down as a personal loan not a business. They in turn said that was my fault, even though in my file they had copies that they made of all my incorporation papers. For financing, the manager had me sign 3 different contracts for this truck at 3 different rates. He said because he wasnt sure which rate he could get. I have been driving this truck for 2 months now and I’m on the second set of temp plates because the dealer said they arent sure what’s going on with the financing. Needless to say, I havent even gotten a copy of the contract. They said they felt bad and gave me side steps and floor mats that were about $1000 worth. Then on the last visit to see what the holdup was on the plates. They had me sign a business rebate for $1000 thinking I was getting money back they assured me no, that would be going towards the steps and mats. Tomorrow I will be going back to the dealer because now they informed me that my payment is late, on a loan I didnt know they secured. What I do know is that every time I go to Mahwah GMC it costs me $. And this will be my last GM product. It’s a shame because I do like the truck but can’t deal with the snakes! I think GM really needs to take a closer look at who they let represent their product.

2014 Chevy Captiva key stuck in ignition. My key cannot be removed from the ignition of my car when it is in park due to the same engineering defect addressed by GMs special coverage adjustment which covers millions and millions of cars - not including mine. It is costing me $1100.00 in parts and labor to fix this issue which has drained my battery and left me stranded on many occasions. I should not have to pay for GMs ignition design defect. GM should be held accountable for ANY of its vehicles exhibiting ignition and shifting defects, as it is already well known for causing deadly accidents due to engineering oversights. I am hoping to receive cash assistance from Chevy to cover the labor.

I have been waiting for my car to be repaired for 13 weeks (Since October). The company still has NO CLUE when the parts will be made or shipped. They did not provide a vehicle to use or ANY LEVEL of actual helpful information. They answer off a script in vague.. were doing everything we can BS. So if you dont mind waiting 3 or 4 months to have a working car, by all means, buy GM...

I am contacting you in reference to my vehicle. Unfortunately the service manager William has showed and made it very clear he does not want to service my vehicle at all. He told me that he did not know 100% what was wrong with my car unless they tear it down and that his techs dont want to do that and he dont want to pay them to do it. I had took my car to a front end specialist and got a second opinion and they suggested struts and strut mounts. He told me that if my warranty cover my struts, he would have them changed and I was going to pay for the strut mounts to be put on, which he said would be an extra $56. He also stated I needed a timing belt which is going bad for the second time around. I know when I bring my vehicle in, the parts that I am told are bad are covered under my warranty. He told me my warranty denied my struts but when I called come to find out, they never mentioned the struts at all being needed to repair. He also made a big deal about my warranty not covering my timing belt and they do, its in black and white and plus I asked them myself. Well, he called my warranty and told them that I dont need any struts and there is nothing wrong with my timing belt so they could block my repairs and he did not have to pay the techs out his pocket to do the work. I always come there for service to my vehicle from oil changes I paid for on up. I have never had to fight and bicker to get my car serviced there before at all. This unprofessional matter and stunt he pulled was uncalled for, all he keeps doing is wanting me to come out my pocket for repairs. Why should I if I have a warranty to pay for the labor and repairs? He tells me if they pull my front end apart, I will have to pay the tech out my pocket to do it. I am past fed up with his attitude and unwillingness to repair my vehicle. On top of that, lying to my warranty company so they can block the repairs so I can pay for them myself and basically, his way to show me that he is not going to fix my car and he is not going to let his tech either. Timing belt is a major repair issue. This is my only mode of transportation and for him to lie about it so he want have to do anything to my car - WOW. I have never seen this type of service before at all. If I know my parts are not under warranty, I would not bring my car in to have techs fix it when I know they have to be paid. Plus, warranty cover labor and parts and all this service manager does is throw in my face about he not going to pay the techs and someone has to pay the techs and he not paying them out his pocket. Customer service should be this service manager main priority and not how much money you can spend for parts that are all ready under warranty, makes no sense at all. Stop throwing temper tantrums when its work that need to be done and you dont want to do it. Its part of your job to work and make sure the customer car does not leave the same way it came in, which mine has every time I took it in to be serviced. This is not the first time I have had to get my front end looked at. One time they charged my warranty people and come to find out when I got the car back same way it went in. No work was done to my vehicle at all. The tech admitted that he never changed anything on my car that he had another car like mine and did that work to it. This service department and service manager are very unprofessional and wants to take the easy way out of things. Then he told me that he can spray some lubrication on the parts and that will take care of the noise as well as how my main concern should not be the noise, it should be the oil leak that I have never seen in my drive way - which is more than likely from my cover gaskets I paid out my pocket to have changed.

I have been a client of General Motors for 17 years and have bought several of what I believed to be your high-quality vehicles. I purchased an Acadia in 2013. About 2-3 months ago, I noticed that the paint on the hood of the car was bubbling up. I brought it to the dealership, Morrissey GMC, in Rockville Centre, NY. I was told by the service representative that I was no longer covered by the warranty because I had exceeded 36,000 miles, even though I have an extended warranty.I brought the car to 3 other body shops, and I was told that the bubbling was a result of a defect in the paint. GMC should stand by their product, regardless of the car’s mileage, and repair it at no expense to me because regardless of the age or mileage of the car, the issue at hand is that the paint is defective—which is a quality control issue. In addition, I spoke to a customer service representative regarding this issue, and she said that GMC would not pay for the repair in full, they would cover approximately half of the expense. She refused to send an engineer to examine the car, stated that her decision was final, and would not allow me to speak with one of her superiors.Why should a client be responsible for a quality control issue, this is an expense that is normally incurred and covered by any respectable corporation. In addition, refusing to refer a client to a superior to resolve an issue is very unprofessional. Isn’t the client always right? This obviously isn’t the case with GMC. Aside from being a longtime client, I have referred people to GMC and purchases have been made a result of my referrals. I can honestly say that I expected better from a long-standing American Corporation that is supposed to pride itself and represent what used to be considered a corporation that set the standard for other American vehicle companies.Needless to say, I will not be referring GMC to anyone in the future and this letter will also be submitted to the Better Business Bureau as I don’t believe it is in good practice or professional to hold the client responsible for quality control issues, or for a customer service representative to ultimately determine the outcome of any situation when a client asks to speak to their superior.

I was contacted by GM to extend the 3 yr warranty on my Chevy today. Forwarded to a man named Brad who eventually quoted me the price. I declined as I am a solo parent and unable to afford this additional coverage that would be $495/down plus 12x$274/month. Brad says he understands because he is a single dad. I reiterated that I am a solo parent--not the same as single, which generally means a child is shared by two parents. At this point, Brad explains his ex is in jail and says hes a single dad too - before anything else can be said, he gets nasty with me, adding, That was the rudest thing Ive ever heard in my life and I dont even want to help you... before hanging up on me. Brad, I still dont have that kind of extra money and am still a solo parent. Sorry to counter that what you just exhibited is a total lack of understanding and added aggression. No, thank you, GM.

GMC Terrain: At 30k miles the timing chain and tensioners had to be changed and at 63k miles the transmission started shifting hard. At 68k miles it started consuming oil so it had the pistons replaced and now at 114k miles its consuming oil again and it needs to have the timing chain and tensioners replaced again.

Horrible service, will never own another GM motor. I own 1 now and has been in the shop over 6 times. No one will return my phone call, GM will lose connection when Im on the phone and never return my call. Ive left over 3 voicemails. Terrible dealership too!

Sad... to say the least... my family like many working paycheck to paycheck. I took our Truck a 2011 in for a tapping sound in engine. It was driving just fine. That made all kind of false claims. 1st aftermarket parts in engine they could not prove. 2nd they claimed that a engine treatment I had a year ago broke my piston. My Truck only way I have to get to work. They told me I needed a new engine rebuilt one for $5,000 or a new one for $12,000. They said the aftermarket parts and engine treatment I had voided the warranty. My Truck was towed from their location to a Auto Center where I had an auto expert look at my Truck. He stated they destroyed my engine. I ask him if he would sign a affidavit. He did. Stating that this dealership destroyed my engine and did other damage. I have a GM case number. My guy has all the affidavits to question anyone about this issues. I have spoken to him once in three weeks. Emailed and scanned and Faxed documents and instruments. No answer, no help... keep waiting... keep waiting... rent a car $800 a month plus keeping truck payment current is killing us. Cant last much longer. Single dad need help...

From the day we took delivery of this new Hummer H2, it has been nothing short of a nightmare of repairs. The roof seam leaked from day 1 and it took at least a dozen trips to the dealer to fix. The check engine light was next and 2 trips to the dealer fixed that, a new fuel filler neck assembly. Next the speedometer quit working and we had to drive the truck for a year with no idea what the speed was before the parts were available at the dealer to fix. At the same time, the ignition switch failed and was replaced with 1 trip to the dealer. After that the climate control system quit working correctly, blows heat out of one side and A/C out of the other when in the A/C mode. A part called an actuator fixed the passenger side but now the drivers side is blowing heat out like the passenger side. The climate control system has never worked right and never will. Theres nothing like a family summer vacation with the heat on in a $52,000 truck. We have had to just roll the windows down and suck it up until you get home. I have lost tens of thousands of dollars in lost work time taking this truck to be repaired. Would I buy another GM product? I would not take it if you gave it to me. I cant afford the time off work or the repair bills. This truck is a 2004 with 54,000 miles on it and is garage kept, never been off road. It still has the original tires on it and they are only about 70% worn. The customer service dept stated that GM would buy the truck back during the dozen roof repair attempts, but the amount they wanted to give us back should have been a criminal offense after what we paid for this truck.

Transmission began to malfunction after having the vehicle for one week. I went several months and Lumberton Chevy continuously refused to fix it. Finally they decided to fix the vehicle after me calling GM corporate office. GM called the dealership in Lumberton NC requesting that they pick my vehicle up for repair and they didnt! GM called roadside assistance and had my vehicle picked up. They kept my vehicle for two weeks and it took them a week to get me into a replacement vehicle. Im self employed and GM caused me to lose money. I asked to be reimbursed and they refused to reimburse me anything. I was told that they were going to pay my car payment for a few months, now they have refused to do anything. The district manager was supposed to call me in reference to the poor customer service that I have received and I have yet to hear from the district manager. I spoke to a lady by the name of Charisma on today and she stated that she was told that they would not allow me to trade the vehicle for another one neither are they willing to reimburse me for money that was lost during this time. There is no way that anyone could ever talk me into buying a GM vehicle. The customer service is past poor. They only care about themselves and how many cars they can sell. I have never ever experienced customer service like this. I traded my 2013 Fusion to get the traverse because I needed a third row vehicle, but at this point, I will be trading this poor excuse for a vehicle for a new Ford Explorer. I will never have anything to do with GM again. When you purchase a new vehicle, you expect to not have to worry about anything and if you do you expect to have excellent customer service. If you purchase a GM vehicle you will not get customer service. If you purchase a GM vehicle our just stuck!

Takata admitted there was a passenger side airbag defect a decade past. I owned a 2008 Silverado with that airbag installed. GM continually said my vehicle was not due for a replacement for years. Today I got a notice that my Silverado WAS involved in GM Recall N212328760... the same recall they told me for years did not involve my vehicle. I sold that vehicle three months ago and just got the notice from GM... today. From the language in todays letter it becomes obvious to me that they were just fine with allowing me to drive a dangerous vehicle after telling me it wasnt dangerous. There seems to hint that something illegal has happened here wherein GM knowingly put the owners of these vehicles in mortal danger.

Tried to get GM (Chevy) to take care of rusted cross member. Was told that I am a few years late and that it is on me. This would be close to $1000. Other consumers have complained in regard to the rusting. And Chevy is aware of this issue. Chevrolet issued a bulletin that alerts owners of 1999-2004 model year Chevrolet Trackers of the possibility that some of the front suspension crossmember did not receive adequate corrosion protection. If this occurs, may notice steering looseness, vehicle pulls to one side, front end noises (clunk, bang, rattle, etc) vehicle shaking, or steering wheel rotation when shifting from reverse to drive and drive to reverse.Corrosion may progress over time until the front lower control arm bracket separates from the crossmember.. If this condition occurs on your 1999-2004 Chevrolet Tracker within 10 years of the date that the vehicle was originally placed in service, or 150,000 miles, whichever occurs first, the condition will be repaired at no charge. This should have been a full recall, not a silent one. Shame on you GM or Chevy whatever your name is. I dont give a hoot how old it is, this needs to be corrected. My children will sue GM or Chevy, whatever your name is. If I die in twisted wreckage, thanks for nothing.

I purchased a 2017 Chevrolet Silverado in February 2017 with only 26 test drive mileage. Fast forward to August 2019 the vehicle wouldnt go into drive or reverse so I had it towed to Bomnin Chevrolet in Dadeland service department. I have always kept up with my OnStar diagnosis report which never had any major concerns just alerts when we need oil change or minor stuff i.e. tire needs air. The vehicle had no accidents or major repairs ever done to it so Im not understanding how the service department tells me I need to pay $4,600 for new transmission. I called GM customer relations and advised them of this but 2 weeks after all the back and forth no one to this day has resolved anything. Im still being asked to pay my normal monthly truck payment and no one is even hearing my main concern which is if such a new vehicle (2017) needs a transmission it has to be a faulty transmission in the vehicle all along. I kept up with my oil changes, the vehicle never had any accidents or off the market parts placed on it.

This is my first GMC and I don’t think I can drive anything else after owning a GMC. I love the look and the way that it drives. Inside is such a great design with wonderful features.

I took my 2016 Terrain into a dealership because there was a vibrating in the front when I braked. They said all the rotors were warped and had to be replaced under warranty but the pads were not covered. I asked if we could leave the pads and just do rotors. They said there was lots of pad left but it was uneven wear because of the warped rotors and if I didn’t change them it would void warranty if anything else happened. So I had no choice. I said, Fix it. Replacing both sets of pads was $410 and I called GM multiple times and they keep telling me it’s a wear and tear item and it’s not covered but in this case it’s not wear and tear. It was their defective rotors that ruined the pads. They won’t listen to me. They keep saying it’s wear and tear and they won’t cover it. I am absolutely frustrated and fuming. GM is trying to brush this off but it’s not going to happen! I am not going away!

We bought a 2005 Buick Rendevous in 1-1-2005. We, and two different servicemen, have never been able to remove the spare tire, when needed. The cabin heat controls dont work properly, a fuel filter and sensor has to be removed for service periodically, and be replaced. The radio wont pick up stations, as well as my 1999 F350, and when my wife took it to Deters in Atlantic, Iowa, she was treated rudely. From reading the complaints of others, I dont believe I am interested in another GM product! It doesnt sound like you take care of your complaints. I will be buying a new 1 ton crew cab diesel pickup in 2012, but it doesnt look like Ill even consider GM.

Product Safety recall 08411 fuel system control module - Turns out the fuel system control module failed on my GM SUV, exactly like they said in the recall notice, however since my trucks VIN # is only a few units past the group of numbers they assumed to be the bad ones, no help at the dealer. I sent a note to GM, still waiting on a response.

During the pandemic we were a couples months late due on payments. I talked to them on the phone countless times telling them we could pay once I got on my unemployment but that wasnt good enough they repod my vehicle and how are threatening to sue me if I dont pay 600 dollars. This is my third vehicle with this company and prior to this I always made my payments. They dont care if you have a family to take care of and they dont care about you during this pandemic. Sway away from them and do business elsewhere please.

Took tahoe in for running badly. Told it needed a tune up. Ha. Platinum tip plugs on their Monroney sticker on windshield states platinum tip plugs good for 100k. They cleaned the throttle body. Replaced the platinum tip plugs with of course platinum tip plugs and after 300 dollars still runs rough. Mind u this tahoe has less than 80k miles. Then was told it had a broken motor mount on drivers side. Another 550 to replace. Called GM, no help at all. Give us a 100 back on the 300 dollars already spent for original problem that still isnt fixed. I have been in the car business for 20 plus years. Was a GM and manager for several dealerships. Pigs poor service from GM. Would never buy another GM product!! Terrible customer service!! Talked to Natalie originally and was told they would get involved if the local dealer didnt do anything. After I talked to her, asked for her boss and was told the same bs. Asked for her supervisor and was told couldnt give me that info. This is how gm takes care of their customers??

I was preparing my vehicle for across country vacation. I went to check on my spare tire, jack and tire tool. To my horror, it didnt have any. In its place, an air compressor. A useless tool in a tire blow out. I called my local St. Louis Bomaritto Chevrolet dealer. I didnt have any problem with them other than they should have provided the equipment or at minimum warned me MY 2013 CHEVROLET MALIBU DIDNT HAVE WHAT I NEEDED TO CHANGE A FLAT. THE VEHICLE I PAID $27,000.00 FOR. My problem is with GM. What a terrible decision. I contacted GM customer service to voice my displeasure. They wouldnt correct the bad policy. This was my first GM new purchase. What a bad experience... Over my 51 years, I purchased 7 new Fords. I guess Im returning to Ford or maybe a Foreign purchase next time.

I have had four emissions failure all around the DEP system on my 2013 GMC HD 2500 Denali. Three of those were under warranty. I also had a breakdown due to metal in the fuel filter that is caused by a defective Bosch fuel pump. I found this out from an attorney thats filing a class action suit against GM. I opened a case with GM and talk to many people overseas about my issues with no resolution and just a runaround. So I guess the American made apple pie image is no more for GM. Both my GMCs are for sale and I will drive Ford or a brand more reliable. GM your overseas customer service centers are horrible. I bet not one drives a GM product but they are cheap labor.

GMC Terrain - Other family members had this model car and I was impressed with the smooth ride. They seemed happy with the performance so when I was ready to trade cars this is the model that I searched for. Great looking car, gets good gas mileage. Have had no mechanical problems at all. Transports five comfortably with plenty of cargo room. Great all-around vehicle and continually receive compliments on how attractive the car is. But I have had trouble with the WiFi and phone charger outlet. Not sure if it is only with my vehicle but have tried to get it fixed and was told I would have to take it to the manufacturers dealership. I havent done that because it was quite a bit of trouble and I didnt purchase it there. Also, since purchasing the car I have had some physical problems with my shoulders and lifting the back cargo door is a little difficult because it is so heavy. I am thinking about trading for a slightly smaller car that would be easier for me to handle.

I love my 2002 GMC Envoy! This has most definitely been my fav vehicle that I have ever owned. My Envoy has so much space for transportation of items or for long distances with the family. I chose this vehicle originally based on the spaciousness! The GMC gave me the right amount of luxury and was still amazingly functional for my large family! I could easily put my daughters wheelchair in the back but still be able to park it once we got where we were going. The only downfall of owning my Envoy has been the prices that all replacement parts seem to be! If anything breaks on the Envoy, I have Easily dropped at least $200 on the replacement part. This is ridiculous! That also doesnt include the cost of the work that was done to it.

Went to local dealer in which my whole family uses and wanted to get a new car. Btw... bought 2 cars in Lake Orion area 10, 11 years ago with great experience. Anyways, went to get a Malibu (sales) to my local dealer in which my whole family uses so I trusted it to be okay. Saw a Malibu Elite with a 29 something sale sticker that I wanted. Went to talk to a sales person at Vic Canever, said interested in the deal, we had to go look, he was unaware. He said that there was criteria. I didnt have a lease, a criteria BUT, he could get me close to that deal. Going thru his hour and a half of mumble jumbo I kept asking the price of the car. I got 29750 oh then better 29595! Great! Very excited! Well after 3 1/2 hours later very tired!Finance guy told me my payments. 417 month well I had a trade in on 3800 plus put down 5000 seemed high, so called the next day and the sales person claimed that the total of the car that I kept asking the amount included my trade in, Really! Bunch of **! Well when we went to the parking lot to look at the sticker sale, he didnt even know that I had a trade in or what it was, anyways ended up paying $3000 more than I thought. I feel like I was taken advantage of. I will never go back to Vic Canever in Fenton again! I know the deal that I got was average and almost just went somewhere else, but thought if I didnt purchase it then I would never get one (personal thing) anyways, love the car but cant enjoy until I get over this horrible experience! IT JUST SUCKS! THANKS VIC CANEVER IN Fenton!

I bought a late model 2006 Chevrolet Duramax with the LBZ engine. A local Kwik Stop got flood water in their diesel. I didnt find that out until after my Chevy dealer replaced two injectors under warranty. They had a hard time finding them --some national hold. Now, three or maybe four injectors have failed. I emailed GM Customer Service. They responded quickly and called me but according to the lady who called this morning, GM is on backorder status with Bosch. Not only that, she indicated that Bosch may not even be making the injector! Some guys have been waiting all summer for theirs. So my $43k truck is sitting on the dealers lot collecting dust in the sun. A truck with the same engine from New York is sitting there also, waiting. The GM Customer Service lady told me no one else I could talk to would have any other information. I had called Bosch earlier and they also responded quickly, but the guy I talked to couldnt even cross reference the OEM part number for the injector. He said Bosch is the exclusive manufacturer for GM. Go figure.

1998 GMC Jimmy SLE 4x4 has automatic locks and windows and child safety. The truck area has extra space. You can put the space under truck and can fit quite bit on truck. Good name and run good. Easy to fix if something goes wrong. Truck has 4x4 drive, keypad alarm, and fog lights. Seats are automated. Its very easy to drive. It has back windshield wipers. Inside lights and brakes work great. Its good on gas. The truck lets us know if we need to check any kind of gadgets and lets us know gas and the mileage. It is very easy to handle and very easy to drive and fix. It can fit five people. Usually it has two adults, three kids in car seats in truck. Its comfortable to take it in long rides most of the dang time. It does good in the rain as long as you check the air in tires. Check everything else before you go out and about... And we can open the back to sit or even camp out or to sit by fire or go to park or even go through drive in. We can open back and lay back to watch the movie at the drive in. We like it very much cause of the room and what it has. Love it in every way. Best truck I ever got.

In Oct 2013, my wife and I purchased a new 2013 Sonic sedan. A few months later it developed a creaking noise in the steering at low speeds as well as a scrunching noise in the rear when sitting in the car each time. The dealer tried unsuccessfully to fix it on several occasions in which the car spent about 6 weeks at the dealership. They swapped out parts from other cars, replaced new parts; all unsuccessful. After owning the car for 6 months I had had enough so I traded it on a 2014 Sonic (what a mistake). The scrunching noise in the rear started soon after. But as winter set in 7 months after buying it, the creaking noise started in the newest car. Again the dealer attempted to fix it, telling me it was cured. But when I picked up the car the noise was still present. Again this car spent several weeks at the dealership - finally my car was dropped back off for the last time; creaking still there. GM customer service had been following the issue. I called the dealership and GM, told them the noise was still there. A few weeks went by and today GM call center called and explained that they could not fix the issue and that the creaking noise was a normal characteristic of the car and they would no longer try to fix this issue. I have never been so frustrated.

Bought this 2014 Malibu. So far, it stinks. Gas gauge dont work right. Not dealers fault. Been back two times, cant find nothing wrong. Gauge is a piece of ** and it already lost 16,000 trade value. Has anyone else had problem with gas gauge?

Calling GM customer service is a waste of time and effort. Little to nothing is accomplished describes their service, not to mention the misinformation and poor, poor customer care. Better to file a formal complaint with the FTC. People who buy GM vehicles beware. There is relatively zero customer service, from the GM perspective. Consumers deserve better.

Took my $32,000 car in for recall on key and keyless entry. They rigged it and now it looks like **. I was told I was going to be given a new keys not altered keys. My husband and I are very unsatisfied and have called GM with no positive results.

Does anyone else have this problem? I bought my 2012 GMC Terrain in Jan 2012. During my first week of owning it, we had some bad snow storms. The state uses a lot of salt to battle ice. When I opened the door, I had some difficulty opening it. When I did get it open, I noticed snow, slush, dirt, etc. at the rocker panel area where the inside bottom of my door meets the vehicle. I showed this twice to the dealership and they mainly stated they had never seen anything like it. Now this summer, the vehicle is leaking dust into the vehicle and builds up mud and dust at the rocker panel area. I took it back to the dealer and they put mud guards to see if they will help. I still see dust and dirt at the rocker panel. Otherwise, I like my Terrain. Please, if anyone is having this problem, I would like to know.

Tale of woe with my Chevy Silverado. If you dont want to read this entire tale of woe then let me sum it up here. Your Chevy truck may rust out to the point of being pulled off the road because of rust in as little as 84,000 miles making it a loss for resale or trade in. Ive had a Chevrolet Silverado since 2003. I purchased it new. It is an automatic V8 Z71. The off road sport model. This story isnt about the multitude of issues that it has had regarding brakes, brake lines, rotors, wheel hubs, and bearings. No, thats another story. Back in 2003 I worked out a price, with trade in of about $23,000. Since then, and as of this writing 2014, Ive put in about $7000 of non-maintenance work and parts into it. Yes, its going on 11 years old now but its only got 84,000 miles on it and it pretty much looks near new from about ten feet away.The other day I took it to my service station for an oil change and inspection. It seems that the frame is rusted out so much that an inspection sticker is impossible. The recommendation is to get rid of it as repair of the frame would be expensive as the rust is widespread and affects cross members that are pivot points. So, Im stuck with a truck that looks great on the outside but has a rusted frame that makes it junk status in a trade-in and unsellable privately as its not inspected. The vehicle has what I figure as half of its mileage. Id expect to get at least 160,000 miles instead of the 84,000 it currently has. Why? Because even though I do live in the snow belt in Maine where road salt is used, I have a Tahoe that is 14 years old, has 164,000 miles on it (double the mileage), has been driven in the same area and housed in the same garage and has a frame that has a few years left in it.I called GM. All Ill say is that I got a case number and promise of being called back. That never happened. I called and got another case number as there was no record of the first with the promise of a call back. That didnt happen. I took it to a chevy dealer, on my own, who lifted it and documented the issue. They called GM and I was promised a call from them. That didnt happen. I called again. My case number was classified as issue resolved. My last tussle with GM was a flat youre over warranty so theres nothing we can do. Two weeks to get that final answer.So what was I hoping for? A deal on a new vehicle? Some repair funding? An apology? Anything would have been okay. In looking for a new truck last week I did find out that Toyota had a horrendous frame rusting issue in some trucks from 2001-2004. What did they do about it? Up until 2012 they volunteered owners of these vehicles a new frame installed at Toyotas expense or 150% blue book value of the vehicle. Thousands of truck owners were contacted and restitution was made. What about after 2012? They will still come to some restitution on a case by case basis as long as you own the vehicle. So, a warning. If youve got a GM vehicle and have been happy with it like I have with my older tahoe, well thats wonderful. But, the next GM vehicle you purchase could be great or it could be a disaster that will drain your bank account and cause you to have to purchase a new vehicle before youre ready. With GM, its a crap shoot.Other notes: Notice driving/headlights out on cars as they pass. Most are GM. (my truck loses them all the time). Look for used trucks on Craigslist. You’ll see a bunch. 2/3 of them a Chevys. When I see someone in a parking lot with a Silverado truck that is about the same year as mine I ask about it. I hear the same tale of woe.

Service center completely scammed me. If I could give it a zero I would. Took my car in a year ago because it was stalling. They said they fixed it for $400 which some was covered under warranty. They replaced timing chain and gaskets. Still stalling so recently I had aftermarket solenoids put in. It was still stalling and check engine light came. Took it to Gordon’s and John ** told me it would be $542 and that’s it’s because I had aftermarket solenoids. I was hesitant, but he convinced me it would be running good after. Next day he calls me and tells me it will be over $1400. But at this point they already changed the solenoids and that didn’t work. They misdiagnosed the problem. I tell them forget it and pick up my car. On the work order for the 1400 they have timing chain, gaskets and actuator. The same things they supposedly fixed a year ago. They still charged me $500 for the solenoids. Paid $500 for absolutely nothing and check engine lights still on. Nothing fixed for $500. I will be putting in a complaint through the state of Michigan. We actually have also talked to our cousin who is a lawyer. I feel like they took advantage of me because I am a woman. Also when I questioned him he hung up on me!

Driving 42 Years I have always owned a GM Vehicle. After I finish paying off this 2016 Lacrosse I will never purchase another GM Vehicle again. I took my Car into Elk Grove Buick twice in two weeks suspecting a Transmission problem. They did their little computer check which showed nothing but I was still having the same issues. I took it to a independent service provider DK Automotive 712 E 18th St Antioch, CA 94509 and they listened and found the issue an internal problem with the transmission but they couldnt do the work because its still under the powertrain warranty but they did get in contact with a Chevrolet in Concord CA and I had the car transferred to them and they Concurred With DK after doing their own testing. Spoke with the Dealership today and they wont have the Car ready until Tuesday. Oh I also had to pay DK $150.00 to do the work that Elk Grove Buick should have done. I also was working with ** of GM PH# 866-790-5600 EXT ** who was going along with Elk Grove Buick and was willing to be a go between but wasnt pushing the envelope then had the nerve to tell me today that at least we found the issue. No (I) with my persistence, Footwork, and money found the issue. She also told me the rental Im forced to drive is not covered because its not a GM vehicle and they only cover three days of rental even though its taking more than three days to fix the vehicle. So Im done with GM. They just Kicked a long time customer to the curb.

I recently ordered and Purchased a Camaro. Unfortunately I was in car accident, therefore I had to have my new camaro repaired. I took it to a chevy dealership to have all the repairs done. Three weeks ago the dealership ordered black rally stripe decals to go on the hood of the Camaro. The dealership still has not had an expected date of arrival from GM on when the stripes will arrive. I could have had my car back three weeks ago all completed. I do not understand why it takes this long to make black rally stripes that goes on the hood of a Camaro and have them shipped to the proper place in a timely manner.

I have a 2015 Silverado 1500 and generally love the truck. However I recently noticed clearcoat is peeling all around truck. This is abnormal. Professional paint shop says faulty paint job. Dealer says they wont help. GM customer service says not their problem. This is not right. It clearly is a manufacturer issue that Im sure others are experiencing. I would like help from GM but nothing. I had 1997 Sierra with perfect paint to day I sold it. Ive had and have 2 Buick Enclaves with no issues. This is a Silverado issue that GM and dealers not standing behind. Beware.

I bought a brand new Chevy Traverse LTZ in 2012. By 2014, I started having issues with the navigation. Fast forward to the end of 2017, and I have 8 officially documented cases of the dealership and I going rounds with GM trying to fix the same issue. This does not include extra trips I made to the dealership with hopes of rectifying the issue. Aside from when the navigation DID work, and would send me off the highway for no reason, just to get back on the highway, or not showing me on any road when I clearly was, or street names not coming up in older neighborhoods, or turning me on streets that didnt exist... The entire system is now inoperable. I get an error on the screen that either says, Map Disc Error, Disc Check in Progress, or Disc Error, to name a few.Most of the time you cant push any buttons on the screen because they dont work, or you cant turn the navigation screen on at all. I had 2 CDs eaten by bad radios too. One of them went to GM when the dealership sent the radio to them. I had no problems dealing with the dealership and I realize that it is not their fault that GM puts faulty parts in their machines, but as a consumer I am OUTRAGED and I just want a working navigation that I paid thousands extra for in the vehicle. It has barely worked even for a short period of time. I went to the dealership 8 times and got a receipt for services... But that does not include additional trips there to have something installed or for a new diagnostic. I have had my vehicles radio replaced 3 times and the map disc replaced 4 times.Every time I call GM Infotainment, the reps are unknowledgeable, unintelligent, and rude. As someone else said on ConsumerAffairs.com, they are not there for the consumer... Every single one I have spoken to shrugs off issues, doesnt know anything about GM products, and makes it clear that they are just answering that phone for a paycheck. Now when I try to talk to anyone, they always resort to, Go to the dealership. We need a new diagnostic. They dont have a diagnostic from any of my other visits because the dealership doesnt have the correct equipment to test something like this; Its GM parts... They dont make parts. Its a problem with a system or software or something they dont know anything about. But GM also states they cant use any of my previous other diagnostics because the error code could have possibly changed by now. They also cant tell me if it had changed in the 3 years Ive been dealing with this. Ive tried talking to what I thought was the legal department of GM, only to find out that everything goes through the Infotainment customer service reps... Who need training on customer service... Who always revert to demanding I go to the dealership for a new diagnostic and that THATS their resolution to the issues. They cant tell me if there is a resolution to the problem, if other people have experienced the same issues, or that there is anyone else in ALL OF GM who I could talk to about this. Ive demanded the costs of the navigation system to be reimbursed for the vehicle so I can purchase a GPS, and would also settle for a new satellite radio system so I dont have to deal with the map discs... But I cant get anywhere since everything reverts back to, go to the dealership for a new diagnostic. I have moved out of state where I was dealing with this, so going to a dealership for something they have no reports of or control over will cost me. I dont think so. This is NOT customer service. I am posting this on ConsumerAffairs, BBB, and mailing it to GM (PO Box 33170, Detroit MI 48232-5170 for those of you who cant find the address). Next steps in the process are getting my own attorneys if I dont hear from the ConsumerAffairs attorneys first.

We are old retired people - bought new 2010 silverado - it has 35,000 miles on it - put new tires on it. They are touring in -- had it to the mechanic today - to rotate tires and a line it -- he called and the tie rods need to be replaced - when we bought it it came with a warranty but we also bought the extended warranty --called gm it expired 5 months ago - talked to 2 diff. women. The last 1 was a smart alec - too bad --- cost me almost 500.00 - yes we are on social security -- and same ON GM - TOLD HER WE WILL NEVER EVER BUY ANOTHER CHEVY. MY 2001 EXPLORER IS BETTER THAN THAT HUNK OF JUNK.

Recently took my 2002 Silverado with Duramax and Allison transmission to dealership in mid- eastern Ohio for transmission and cooling system flush. A day later looked under my vehicle and noticed spin-on filter on Allison had not been replaced. Would any lubrication station not replace your oil filter if you had your motor oil changed? Called the dealership and was told that I hadnt told them to replace the filter. What a bunch of incompetent bunch of sorry **. Would be like wiping your ** before you sat down to do your business.

GMC pickup trucks - My oil pressure sending unit went bad at almost exactly 100000 miles and it cost me $500.00 to have it replaced at the dealer... also the steering sensor is bad because the stability and traction lights are on on the dash. The cost to fix that is also $500.00 to replace. Don’t you think that is bad for an 80 year old man to pay? Or don’t you people care?

Duramax LML injector pump failure - Metal shavings went through the fuel system. I need to replace all fuel lines and injectors along with the pump. Chevy says this is not common but the diagnosis is in their helm service manual. I took the injector pump apart and found that pistons in the pump can rotate, causing the roller bearing to cross the cam. That’s what makes the shavings. Bosch, the manufacturer of the pump, said its a GM design. I just want a better pump. The new pump is made the same as old one. $13,500.00 repair bill; help. Its GM and Bosch’s fault. I find it unacceptable. Someone is going to deal with this because Im going to keep making people aware. Thanks.

GMC service reps informed us that the GMC 3500 trucks can sometimes have major problems with fuel system. Causing metal particles to travel throughout the engine and other parts. Had to leave my car truck for 20 days at Georges Chevrolet to be repaired. Not only did they not repair my truck properly the 1st time but the only loaner they could give me was a Chevrolet 1500 Silverado that not only leaked oil but didnt have the horsepower that I needed to pull my trailer. Im a landscaper and Im self-employed and need all my equipment for work, i.e. my GMC 3500 to pull trailer. I incurred loss of wages/revenue due to leaks from loaner truck and unable to pull equipment. GMC stepped in and assured me after several telephone calls later that I would be compensated for my loss of revenue and as a dissatisfied experience at Georges Chevrolet. Again after several other calls we finally agreed on compensation and that was basically an extended warranty. After several months later we still havent received extended warranty that was promised by Gilbert, GMC customer assistance. Gilbert called me several times to follow up and assure me it was approved and I would be able to take truck anywhere to get serviced in 2 days, 2 times this month. I received an email stating that I would have to wait another week. I took the day off of work to get my truck serviced and I am unable to do that now until I actually get documentation stating I can do so. When I called Gilbert at GMC asking him why he misled me he simply said I was wrong and there is nothing I can do about it. In other words OH WELL. I now need to wait for my documents to get my WORK TRUCK serviced and hope it doesnt break down or cause any further damages to my engine. This has been a nightmare. Not only has it hurt my wallet but my reputation as a dependable landscaper to my clients. As a self-employed landscaper my dependability is everything to stayed employed and get new clients/references. This has really cost me more than they can ever comprehend. As a long time and loyal customer to GMC I am very dissatisfied to say the least and will never recommend this company again. As soon as I can afford to get a new truck I will definitely not get another GMC. I know now that they are not dependable/reliable vehicles nor do they care about their consumers.

I bought a 2015 GMC Sierra a year ago brand new. It have paint chips everywhere on it and they told me I had to fix it at my own expense. It has 18500 miles on it. I have 2 other GMC here and they are over 10 years old and they dont have any paint problems. They told me when I called in that they would have somebody from the dealership close to me contact me to take it in and have it looked at. Never heard from dealership and CC call and said there is nothing wrong with paint, second thoughts on never buying another GM product.

I bought brand new for my first time a couple of years ago. Last fall I was just under 60,000 km for warranty and noticed rust on my back drivers tail light. True North in North Bay painted it even though they knew their stuff and said the whole back panel should be replaced as the rust is coming from inside out. Anyhow back again in March due to after washing it from winter same spot. NOT EVEN A YEAR OLD REPAINT JOB.True North stated they couldnt do it for free, they cant guarantee their own work. So called GM and lady was supposed to call back in a couple of days. Called back in two weeks. They couldnt do NOTHING for me. SO called True North because Im still upset over this, and they said Peter the owner would call me back, this was 3 weeks ago now. Not Impressed!!! cheap paint obviously and how good is that when my friends, coworkers, and family ask where did I get my car and how old is it... Obviously they wont be buying a Chev 2014 Sonic.

My Saturn Ion has a recall on it due to ignition problems. I was assured by the GM customer service people that I would get a loaner vehicle while my car is being serviced. I called the dealership to make an appt as instructed only to be told I would not get a loaner but instead a shuttle would be provided to and from home..which does not work for me since we only have one vehicle for a family of 5 and I have tons to do on a daily basis. I depend on my vehicle. Yesterday afternoon the ignition on my car completely locked and therefore could not drive anywhere. This happened late afternoon so I called GM. I was able to get an appt set up but was told the part needed would not be available until a week later. I called customer service and I was told not to worry about it since I would be able to get a loaner car. By the end of the day I got a call from the dealership telling me they had a part and my car could be fixed in an hour however since my car would not turn on I had to call Roadside assistance. I was told they had to tow it to the nearest dealership which turned out wasnt the place I had been in contact with. So I called GM customer service back. I was told not to worry my car would be towed and I could go either that afternoon or early next morning to pick up a loaner car. Turns out that afternoon the service manager from the dealership was gone therefore I could not get a loaner car but I was assured by the customer service rep to call in the morning and everything would be taken care of . I called early morning and after 45 minutes of being given the run around, I was told I should get a call back within 24 hours..wow..I said well by then it will be too late..I need a car now since I have several appts today . One of them being a long awaited appt (4 months wait) at my sons Autism clinic.. Customer service rep said okay I will call you back as soon as I get something resolved for you. An hour later I called the dealership to see what was going on...I was transferred to the general manager who was extremely rude. He advised me that GM never provided loaner cars and that if they did they have to pay and send him an email authorizing. I was told the night before by customer service that the email had been sent. So I called GM customer service back after an hour I was told Sorry maam but whoever gave you that information gave you incorrect information. We do not lend out loaner cars. The dealership has to do it at their own discretion. I am beyond angry at this point... I dont understand why we have to have our lives disrupted and turned upside down because GM couldnt get it together and put in the right parts. So now here I am years later paying the price for their incompetence. What really makes me mad is all that flip flopping that I got from customer service... You either do or you dont. There shouldnt be any maybes or I thinks from such a big company. In the meantime because of that, my husband lost a days pay which is a lot for someone living paycheck to paycheck and my sons autism therapy has been pushed back two and half months. Thanks a lot GM.

Like many GM SUV and truck owners, my dash has cracked in multiple places. Even though my vehicle is out of warranty, I decided to contact GM Customer Care to see if there is a recall or resolution. It is obvious that this is a chronic problem for several year models. My first contact consisted of sending an email from the GM Customer Care website. I received a confirmation, then had to provide a lot of other information so they could properly review my problem. After a week of not hearing anything from GM, I called them only to find that my claim had been closed. When I inquired as to why it was closed, I was told that the person handling my case must have closed it. This required a new case to be opened, repeat of the same information, etc.About a week later I received a call from GM Customer Care to tell me that they had contacted my dealer and are waiting to hear back from them to see if they have a resolution. I would have thought that the dealer would have to contact GM to see if there is a resolution. A week later I received a call from GM Customer Care telling me that the dealer does not have a resolution for this problem so nothing will be done to fix the cracks. I then wrote this email to Mr. Dan Ammann, President of GM:I am reaching out to you because of a problem with my Denali. I have made several calls to customer service and they have no solution for my problem. The dashboard has cracked in three places... at the instrument panel and at the airbag panel on the passenger side. I would expect better quality on a top of the line GMC product. There are many articles on the internet concerning this problem and it appears that there are thousands of people having the same problem. I also see on the internet that GM has no plans to recall or provide any solution to the problem. As a loyal and long time GMC customer (This is my 4th Denali and 6th GM SUV), I expect more from GM. I found it interesting that GM Customer Service has to contact my dealer, Allen Tillery GMC in Hot Springs, AR, to find out if they have a solution to the problem. I would expect that GM would be the authority, not the dealer.This morning I received a call from GM customer service advising me that they have contacted my dealer and unfortunately, the dealer told them that they are not providing any solution for this issue. This caused me to attempt to contact you directly. As President of GM I expect you to be the person in the know. If you are not aware of this problem, I want to make you aware of it, although, since a number of lawsuits have been filed, I would expect that you are very aware of the problem. My question for you is what is GM going to do about all of these cracking dashboards?I am currently looking at joining one of the existing Class Action Lawsuits against GM or filing my own lawsuit to get a resolution. If there is no resolution through my contact with you or through legal routes, I cannot, in good conscience, ever buy another GM product or support my local GM dealer by buying from them or using them for service. Please feel free to contact me with any questions. I look forward to your quick response.Surprisingly, Mr. Ammanns email is blocked by GMs servers, so the email will never reach his eyes, unless someone at GM happens to see this review and gives it to him. The odds are about the same as winning Powerball of that happening. I also copied the email to my local dealer Allen Tillery GMC with no response. It is my opinion that GM has reached a size that they dont have to care about customers or more importantly, returning customers. It wasnt too many years ago that we, the people, were bailing them out. How quickly they forget. GM products will no longer be considered when I shop for my next vehicle.

Purchased my car in late 2011. Battery went bad December 2012. They replaced the battery - supposedly with a new 48-month A/C delco battery. This morning I come out to a dead battery. I called to find out if they will replace it since obviously its not even 24 months and this thing is dead. No. The manager will not honor the warranty on the battery because it was installed during my warranty under the bumper to bumper. How convenient. Upon closer inspection, the battery does not have a date, which leads me to believe that they installed either an old battery or just did not even install one at all. Manager told me that if you have a battery installed UNDER THE BUMPER TO BUMPER WARRANTY, it voids the batterys warranty. Does this make sense to anyone????? Sure doesnt to me. Like I said, I have a feeling they put an old used battery in my car.

My Disappointing Experience with General Motors and Leith Buick GMC of Wendell NC. November 10, 2018, my vehicle began to misfire. I had the code pulled and contacted Ryan **, Service Advisor at Leith Buick GMC of Wendell NC, on November 12, 2018 to bring my vehicle for repair of cylinder 2 and 4 on November 17, 2018. By November 15, 2018, driving conditions worsened and I had to take the vehicle earlier than expected to Leith Buick GMC on November 16, 2018. They gave me a loaner to drive while they had my vehicle for service and repair. By November 20, 2018, Ryan ** confirmed the misfire was on cylinder 2 and 4, along with other mechanical issues found. Ryan ** gave me pricing for all of the repairs and we discussed options for a possible trade. He forwarded my information to a sales representative, which whom I met with on November 23, 2018.After deep thought and discussion, I declined to trade down to a 4 door sedan with higher payment and authorized cylinder 2 and 4 to be repaired only. November 28, 2018 the repairs authorized was implemented and paid in full. March 3, 2019 my vehicle began to misfire again. I had the code pulled and found that the misfire was on cylinder 2; one of the same cylinders that Leith repaired November 28, 2018. March 4, 2019 I contacted Ryan ** to discuss the issue and to find out if the parts were refurbished that was put on the cylinders because it did not last.Ryan ** stated they were not refurbished parts, but that they could have been bad. He stated that I could bring the vehicle back to them and they would repair it. I refused to put the vehicle under additional stress to drive over an hour and a half for to have the repairs done again. Ryan stated being that the repairs were under warranty; I could go to any GM dealership to have it repaired that was closest to me. I called three GM dealerships in my area: David Westcott Buick/GMC in Burlington, NC; Flow Buick GMC of Greensboro, NC; and Bill Black Chevrolet of Greensboro, NC. All were busy and stated that they would have to keep the vehicle for at least three days and did not have a loaner available for me to drive to get back and forth to work. So, my only other option was to purchase the parts and have the vehicle repaired by another mechanic.March 7, 2019, I purchased the parts and instructed the mechanic to save the engine ignition coil and spark plug on cylinder 2 so that I could take it back to the dealership. The mechanic repaired what I asked and gave me back the coil and spark plug. To my surprise it was not a Bosch coil. It was an aftermarket part that did not match the invoice. April 10, 2019 I changed cylinder 4 coil and spark plug. I asked the mechanic to again give me back the coil and spark plug. To my surprise cylinder 4 coil was aftermarket as well.April 19, 2019, I took the parts back to Leith Buick GMC. I spoke with Ryan ** about the issue. Ryan ** denied that that they put the parts on the vehicle. He stated that I did not know and they could have come off of cylinder 3 and 5. He berated me with questions on what side of the engine it came off of, left or right. He said the parts they use are Bosch and showed me one as an example, pointing out the difference in the part. That the parts they use have part numbers and the part that I brought back did not. He would not listen to me at all. He kept saying that because I took the vehicle to someone else for repair there was nothing that they could do. I reminded him of our conversation March 4, 2019 and that I tried to do what he said and enlightened him of the outcome from it. He also stated that maybe I brought the parts to him. I told him that I did not bring the parts to them and the only parts that I took to them that they did not put on was the intake cover gasket.Ryan was still not willing to listen to me. He claimed I hollered at him, which I did not. My voice became firmer because he was still insinuating sublimely that I was lying about the parts. I was merely trying to get my point across to him and was getting frustrated because he was not listening to me and insinuating that I was telling an untruth. I told him that I was not a mechanic but I knew what I purchased and had repaired. I told him that I was not going to drive over and hour and a half for a lie. I told him that those were the parts they put on that was taken off and that I wanted a refund.At this point, Ryan ** took the parts from his desk and placed them outside his door onto the sidewalk and told me to get out of his office. I told him that I would leave his office, and he sat back down in his chair. I told him before leaving that he knew they put those parts on my car and that they were no good. He then got up and walked away. I told him that I was going to have an investigation in their place of business to look at their records as he was walking away and then went outside to retrieve the parts placed on the sidewalk. I went back inside the dealership to find Ryan **. He was standing at a window to the billing office. I let him know that I was going to send the parts to the CEO of GM. 4/26/2019, Mailed failed equipment taken off of cylinder #2 and #4 to CEO, Mary Barr of GM. 5/6/2019, Spoke to Matt with GM Executive Office. He confirmed receipt of packaging and letter. He took down all details.5/8/2019, Spoke to Matt again with GM Executive Office. He stated he spoke with the service manager at Leith and the service manager assured him that they only use GM approved parts. The service manager stated that I was shown the parts they use. He stated because I did not take the vehicle back to them it could not be verified by GM that that they actually did it. He stated due to the age and mileage of the vehicle a loaner would not have been made available to me to drive. He stated that because the vehicle had previous owners that the parts could have been put on by them. So from all of the facts Leith Buick GMC of Wendell NC was not going to refund my money. I was told that if I had called the 800 number that maybe they could have worked something out. Matt also stated that they would have everything on file if it something more should come of this and that he would now consider the case closed.Matt with GM Executive Office, sided with Leith, their authorized dealership and basically said in not too many words that I was telling an untruth as well. Leith billed me for parts they claim they put on but never did. The parts that came off did not have the part numbers stated on the invoice. In closing, I am highly upset regarding the way I was treated and for the blatant disrespect shown by Ryan **. I feel if I had been a man of any race or a ** woman, he would have shown more respect, patience and listened to me. He would not have insinuated sublimely that I was lying. He would have immediately taken action to resolve the issue and apologized for the error. But because I am a ** woman, he felt he could disrespect me, talk to me any kind of way and sublimely call me a liar. As much as I like my Buick, I have decided to trade it for another make and model, namely their competition. I will not patronize a company that treats their consumers that way and call them liars sublimely.

Please all 2016 2018 Chevy Malibu owners please do not drive that car. Reduced power motor is a very dangerous situation. GM is not listen. Please people do not drive a car. I just barely made it out alive when it happened to me. Run down the row with 80,000 pounds behind me. No way off the highway but to run down to the ditch.

Transmission gone in 2011 Cruze. Worst car I have ever bought. Problems from the minute we got this car home. No longer under warranty and hundreds of complaints on this piece of junk. This company needs to recall or get sued!!! Radio quit working, turbo replaced three times. Car was well maintained, just simply a really bad car.

I am an upset customer and relative of an upset customer. My mother purchased a 2018 GMC Terrain in January 2018 and this car has had nothing but problems. On May 4th 2018 the car was taken to Jim Causley GMC for repairs which to us seems to be severe. The car stopped in the middle of a busy intersection and an error message came across the dashboard which read, This car is unsafe to drive, and the car stop working and was driving erratic. After the vehicle was towed back to Jim Causley GMC they kept the vehicle for approximately one week and I asked the service adviser the extent of the damage and he stated that he was informed by the service manager that he was not at liberty to disclose this information and they released the vehicle to me. I proceeded to drive the vehicle a few miles and the vehicle stopped on me in the middle of a busy intersection and once again I received the same error message which read that, This vehicle is unsafe to drive. I cannot believe that the technicians at Jim Causley GMC worked on this vehicle for a week and claimed that it was safe and road ready and yet again I am having the same mechanical issues.

My dashboard is caving in. I contacted GM. They asked me to take it to a dealer, which I did. Now, they are telling me that this is due to the age of my vehicle. I have owned plenty of vehicles and never have I experienced my dashboard to cave in. My vehicle has 120,000 miles. They are telling me it is no longer covered. My vehicle is a 2007. Ive owned vehicles with 200,000 miles and Ive never had my dashboard cave in. This is a safety concern. The airbag cover is popped out. And there are two cracks around the airbag. I dont feel safe to have people in the passenger seat of my vehicle. The door handles are also chipped, and have cut myself and passengers in my vehicle. Because of provisions in the special campaign, they are refusing to correct the problem. GM didnt have a problem financing me for 7 years, or taking my $30,000 plus when I purchased my vehicle. But now, they are refusing to fix their faulty product.

I purchased a 2006 Dodge Stratus and was told if I make the payments on time for 6 months, they would refinance. I called after 6 months and they said no. So Im stuck with 24 percent interest rate. About 3 months ago, my hours got cut at work... I got behind, and yes, one day late and your phone is ringing nonstop. And if you do answer, they are the mean and rude. I work nights and when a certified letter was left at my house, I did not get it and it was sent back. I contacted them and made a payment about 2 weeks ago. I never heard from them again as far as certified letters go...and guess what, my car was just repossessed at 12:32 this morning...the man was nice but the company is horrible!

I am a GM retiree. I visited David Stanley Chevrolet in Norman back 3 months ago. I was interested in leasing a vehicle like a Malibu, talked to the salesman and told him what I was looking for and he said he would locate a vehicle and give me some information. Well that never happened. Never heard a word. So last month went back to the same dealership and talked to another salesman, drove a Malibu and told him what I was looking for a lease, I was a GM employee. He said that he was busy with a client but would get back to me later that day. 3 weeks later, I received a call from the dealership saying he was sorry he forgot about me but had worked up something and I could come in and see what he had. Well I figured if he does not have time for me then I would go somewhere else.Christmas Eve day, I stepped into Jackie Cooper Cadillac in Norman. The salesman said he only had 9 months experience but would get me a great deal. Found a SUV on the showroom floor and asked how much would the lease would be on that vehicle. He told me that I could get the lease payment for $350.00 a month. Well I questioned him again and asked how much do I have to put down on the vehicle and was told $0. I asked him again if he was sure I could get that vehicle for $350.00 a month lease with no money down? Was assured again that I could, so I said lets do the paperwork and I will take delivery today. He told me great and got me in the Finance Dept. to do the paperwork. After going through the paperwork and signing everything, I was informed that the lease payment would be $550.00 a month. I looked at the finance manager and asked, What about the $350 lease that I was told by your salesman? He said that there was no way I could get a lease for that amount unless I was ready to put down almost $4000.00. I informed the finance manager that I was told I could get this lease for $350.00 a month. After being informed that there was no way I could get the vehicle, I informed the Manager that they had some training to do with their staff because they gave me the wrong information and I was very upset after wasting 2 to 3 hours dealing with new cars sales people. I walked out, never I am sorry, please come back and see what we can work on. So now I go to Ferguson GMC in Norman and inquire about a truck. They had advertised a truck in the paper for $25999.00. So I went out to take a look to see what they had to offer. Jeff the new cars sales Manager told me that since I was a GM employee I could pick out anything I wanted and that I would get a better price then what was advertised because of all the rebates and GM discounts that I was entitled to. So this salesman takes me out and asked what I was looking for and I told him I would like to have 4 wheel drive and towing package. Found a vehicle and went to the finance dept. to see what they could do. Well after spending a couple of hours doing paperwork, my payment would be $550.00 a month. I told them that I wanted the truck that they advertised and was told that I could not get that deal with 4 wheel drive. I said, Ok, lets see what you can do, so I told them that I had an appointment that I had to go to so find a truck and give me a call. So a few hours later, I get a call from Daniel from finance and he asked me if I could come in and see what they found for me. I told him that I had to go to a performance that evening and he asked if I could come in on Saturday around 10:30am. I said fine. I was feeling bad because it was 10 minutes to 11am and I do not like to have people waiting for me. So I go to the showroom floor and asked for Daniel, and after about 20 minutes I was informed that Daniel does not start working till noon. I told the manager that I was asked to be there at 10:30am to look at this truck that Daniel wanted me to see. Again I was told that Daniel does not come to work till noon. So they asked if someone else could help, I said no because apparently no one knows what Daniel had put aside for me, so I told him to have them call me when they think they can get their act together. About 4pm, I receive a call from the salesman that helped me out the 1st time I came to the store. He informed me that they had a truck for me to look at and could I come in... I said I would see. The following Monday, I get a call from Jeff the new car Manager, he said please come out and look at a truck that he had set aside for me. I told him I would be right there. He said make sure you ask for Jeff because he would treat me right. I asked Jeff if these trucks that they were advertising had fog lamps, he said, I am looking at them and they all have fog lamps. I asked, How many do you have left at that sales price? and he said 7 or 8. So again I go out to the store and Jeff told me he was with a customer and just give him a few minutes, I said no problem. A few minutes later, Jeff came back out and said it was taking longer than he expected, I said no problem. About 10 minutes later, Jeff came back and said, Would it be all right if I hand you off to a salesman? I said all right, so the salesman said he would go get the truck and pull it up for me. The truck that they brought out did not have fog lamps. So I asked about the advertised special with fog lamps, and the salesman said he had no idea what the advertisement had. So I went back to Jeff and asked about the fog lamps and he said, No problem, I will put fog lamps on that for you... I said, You told me that you had all kinds of trucks with fog lamps on it, and he said, I guess I was mistaken. So I asked, How many trucks do you have for the advertise special? and he said, I guess you are looking at it. Well I was again upset and told them that they were wasting my time when you tell me you a lot of trucks with the fog lamps and you had 7 or 8 vehicles that I could look at, and he said what you see is all that they have. So I walked out of the 3rd facility that sells GM vehicles. I really did not know that GM was doing that good and could afford to lose customers but seems to me that they could care less if I bought a vehicle from them or not. So I guess I will have to go to look at a competitor since GM does not know how to treat their customers.

I leased a 2012 GMC Terrain back in 2012.. It is 30 month lease. I recently sustained a medical problem with a year left on the lease.. I cannot drive anymore and sought to turn in the vehicle early as I cannot drive it. Balance owed on lease was/is not an issue.. what I was told by leasing affiliate--ALLY Auto... I would have to retain the vehicle for the duration of the lease period and carry full coverage with insurance for the duration of lease even though I cannot drive and my license has been placed on hold by State DMV. My complaint here is based upon the fact that the vehicle will be stored on my property, not being driven for over a year (I am a retired senior living alone) and I will be forced to pay over $2,000 in insurance premiums just so the lease calendar can expire as they will not allow me to turn in the vehicle now. I accept paying off the remaining lease value, but to keep it anyway at my expense for mandatory insurance coverage is an outrage... as it seems punitive. I advise all that seek leases keep this in mind... have an unforeseen event that disallows any more driving and you are screwed. Clearly, GM business model is based upon for every customer lost, we get 5 new ones so why care? If I ever get back on the road again... uncertain at this point... it wont be with a leased GM product. Screw me once, shame on them.. screw me twice, shame on me for being a loyal customer.

I bought a new engine $2200.00 from GM. I noticed damage on the block after installing at my expense. It should never have been sold. They say they will replace it. I have to remove and install it again at my expense. I was told it didnt matter if I put it in or the dealer, the same warranty applies. GM sucks. I am finished with them.

I purchased a new 2014 Chevy Malibu. Have been taking excellent care of it, oil changes regularly, etc. At 50,000 miles the engine locked up... no warning. Just quit while cruising along on my way to work. Now GM is replacing the engine with a reman but said my starter went out too and that isnt covered under the powertrain warranty and will cost $630. I WILL NEVER BUY ANOTHER GM vehicle. Never. Engine replacement at 50K miles and I have to pay $650 and pay for my own car rental!? They should put in a NEW engine, starter and provide a loaner for free!!! Not happy with my lemon at all.

So bought a 2011 Cruze 1.4 used. It had only 29000 miles so I thought what could possible go wrong with purchasing such a low mileage automobile. Well little did I know this first year production in the US would be a bad thing for this car. The engine eats water pumps to the tune of 3 since new, and then it also has used up 2 turbos as well. A case of poor design I guess on both, and yet customer service does very little but stroke you into thinking they care and issuing you a fancy customer service ticket. As if they will get these problems resolved for you ASAP. Yea, wishful thinking if you think GM will do this for you. I dont know which has turned me off of GM more, their poorly built automobiles or their terrible customer service. But lets not blame the local dealer here, who faces warranty rejection on claims not approved by GM. So they have little recourse too but to do what GM instructs them too. I definitely will never give GM any more of my business as long as I live. Consider yourself lucky if you get a reliable GM products.

The transmission should have been recalled. The wave plates break in it and it is junk. I have to replace ours and it costs a lot of money. For people on a fixed income this is very expensive. GM knew about this problem. The car was slipping out of gear while driving and my wife barely made it to her destination. So then the car was stuck 45 miles from my home and I had to get it towed back to where we lived. The mechanic said that this should have been a recall even. What makes me mad is that tax payers bailed out GM and then the company does stuff like this at our expense. The engine is good though because it is made by Honda.

Their customer service team doesnt return phone calls, when you finally get ahold of someone, they have absolutely no concern or care for their customers. My $50,000 truck had a transmission issue at just over 70k miles because of the OE fluid and GMC offered me a $50 off coupon for my next visit. No offer to take care of the expense caused by a subpar fluid put in at the factory. Their tech service bulletin specifically stated the first step to the repair was replace the OE fluid with Mobile 1 transmission fluid, if that doesnt correct the issue, replace the torque converter. This is a well known problem and yet they leave their loyal customers to absorb the repair expenses.

Cadillac Cue System started going out when vehicle was two years old. Now it is completely dead. Which means my car is essentially brain dead. Any google search of Cadillac Cue will come up forum upon forum of people who have had the same issue, but GM will not recall this component. They want $1600 to replace a $100 touchscreen. Will never buy another GM product, nor will I recommend one to anyone I know for this problem alone. GM does not stand behind their products.

Our Chevy Volt grew MOLD all over the front and back seats after winter snowstorms! After taking in to find the cause and have it remedied we were told it needed to be detailed before anyone felt safe getting in it to work. They told us we needed to approve the detailing for them to move forward but not to worry because we most likely would not be charged since it leaked. The next day they called saying it that the mold had been cleaned and that we needed to come pick it up and pay $200!!! A car with mold is NOT fixed with a rag! BAIT and SWITCH! This is an attempt to put the responsibility on us. They even had the nerve to suggest we must have left the windows down in the middle of winter in Washington! Or that my husband left his wet swim trunks ??? (again, winter in Washington!) in the backseat of his commuter car! That did not happen. This is the WORST customer service I have ever experienced. We have been loyal GM customers. I own a GMC Yukon and were in the market for a Sierra pickup, but will never buy another vehicle from them and will not be able to recommend in the future like I have in the past. Instead I will tell people our horror story. GM should be ashamed! This is why companies like Amazon are thriving - because they take care of their customers. Maybe other companies should take notice before theyre obsolete.

I have a 2012 Buick Enclave. It is well maintained. Out of the blue a few weeks ago the trunk slammed on my head when I was taking items out of it. It didnt stop when it hit me. Just slammed down. I contacted GM knowing that there was a recall on this part before. I also saw that there were several class action lawsuits out so I assumed they would be good to help me. I sent them photos and videos, etc. It is a danger and I cannot use my trunk without someone holding it open. Even when you do it can push down against you so you have to jump out of the way. They refuse to fix it or even have the car inspected. Horrible customer service and terribly rude. Stay far far away from this company and these cars. If this had landed on one of my kids it would have caused serious damage.

The transmission on my 2010 Terrain failed at less than 52,000 miles and GMC has done nothing to help me. I have never heard of a transmission failing this early on a car that has been well maintained. When I initially brought it into my GMC dealer, all they were interested in was if I had an extended warranty (I did not) and told me if I needed a new trans, it would cost $ 6000 - $ 7000. Not being able to afford that and not being able to afford a new car, I took it to a local trans repair shop and had the trans rebuilt for $ 2750. When GMC was contacted after that to see if they would reimburse at least part of the cost, they told me they only work with their dealers and if I had gone to the dealer maybe they wouldve done something for me.Clearly they do not stand behind their products. Since they would be hard pressed to find anyone who would say it is normal for a trans to fail this early, that should be all they need to know and they should do what they can to make it right for the consumer. I am with others on this site who have stated they will never buy another GM/GMC product. The really sad part for me is I LOVED my Terrain, until it completely failed and I didnt.

PLEASE USE CAUTION WHEN PURCHASING A 2020 GENERAL MOTORS PRODUCT. GM has no available parts to fix them, should you have an accident or something breaks. My 2020 GMC Terrain has been sitting in an auto body repair shop waiting on a rear left door since June 1st of 2020. My rental car insurance coverage has met the policy maximum as of June 26th, and now Im having to pay an additional $200 a Week for a rental, while my car sits waiting on a GM part. Their response to me was we have no parts available with no date of when parts will be available. I was informed by the repair shop it could be next week it could be 6 months, could be a year from now. GM is unable to provide a date when they expect to manufacture parts. GM is costing $800 of my monthly net income and has provided no customer service of any type. Ive called GM directly with no response other than the parts are on backorder. Ive filed a Customer Complaint with GM and with the Federal Trade Commission. - Hope this helps save someone a good deal of expense and aggravation. Thank you and take care.

I contacted what I thought was customer service to lodge a concern but all I see is its in the comment section on the website. Potentially, this is the reason why I havent been contacted but still surprised that a possible negative comment made didnt get a reply. So now, I need to get serious before the conflict gets out of hand. I do want to be fair but Im concerned that the car was purchased and not leased. Because I wanted it to be my last large purchase, it wont outlive me and will only start being a headache for both of us. Please reply and lets discuss options for both parties.

I have a 2012 GMC Acadia slt fwd. I have had over $12,000 done to this vehicle in just under 2 yrs at this time. Repairs are as follows: Front cover and rear main seal with motor mounts. Cylinder head replace due to oil in the spark plug tubes. All 6 fuel injectors replaced 3 at the dealer and 3 I DID myself. When the dealer DID the 3 they DID not change the oil (fuel was in the oil).After one day of driving the vehicle engine started to knock real bad (That is when I found out that the dealer DID not change the oil and the fuel dried the bearings inside the motor. One of the bearings spun on the cam shaft and put metal shaving in the engine.). New create engine was order the day after I got the vehicle back. The high pressure fuel pump on the engine failed and DID the same thing as the injector DID but DID not put as much fuel in the oil. Now that the vehicle is out of the factory warranty gm does not want to go back to one of the work orders and review the issue I had complained about at one point.The vehicle rpms fluctuate at low speeds between 1-2k rpm. Vehicle has a hard time pulling itself up a hill or on flat ground. The other one is vehicle feels rough until over 2k rpm. When we went to pick the vehicle up when they called us the service writer said that they could not reproduce the concern at that time. I believe the tech really DID not drive the vehicle and find the issue or DID not want to do anything under the factory warranty and that is why they said that.This is the worst I have been treated by a high corporation in not taking car of the customers issues. Now that the vehicle is out of warranty gm cares does not want to have anything to do with me, my wife or even the vehicle. They only care about the vehicles that are still under the warranty. The problem I am having now is that the torque converter is messed up and when the tech drove it in Aug he DID not feel anything due to he DID not drive the vehicle for a long enough time to feel the issue or DID not drive it the way the work order says when it happens.I am very unhappy for the way gm cares handled this issue. I think that they should put me out of the vehicle and put me into something different to keep me buying gm vehicle. If they do not help me I will not buy another one for the rest of my life. And I will make sure gm does not get any more money from me. I used to be all about gm and now I am turning to more like a toyota family instead of a gmc, chevrolet, and buick. I cant take anymore of gm bullcrap at this time. The torque converter from the dealer is around $1,800 for the work and part. I do not have that kind of money floating around like that. Gm just need to fix my vehicle under one of the work orders. Is possible to get it fixed without me having to pay for anything.

I own a 2013 GMC Terrain. The car was part of a lawsuit against GM for excessive oil consumption. My car was 4qt low on oil, NO oil light ever came on. The car now needs $2,500 in repairs and GM is refusing to pay for it although the lawsuit states they are responsible for it and are to pay for it! Myself and my family have always driven GM vehicles. I’m the last one in the family left driving one and now I know why. They do not stand behind their products and do not support their customers. Customer service from GM just keeps say, We are working on this. Give us two days and we’ll call you. It’s been 3weeks!!! I’m paying for a rental out of my pocket and making a car payment. GM is useless. DO NOT BUY ONE!

I have a 2014 Chevrolet Silverado. Transmission went out 200 miles out of warranty. Never hauled or pulled anything out of the ordinary or out of what the specs allow for the truck. Obviously being a issue with transmission before the warranty was up, GM refuses any assistance at all. Said because I didnt buy it from a GM dealership, there is nothing they will do. So please be very careful buying any GM vehicle from anyone. They will not stand behind what they make, and you will be treated the same way I was.

We purchased a GMC Canyon, the contract was incorrect per our original agreement. I have proof of the original agreement, I took a picture of it. We were kept until right before closing and encouraged to sign without looking at any of the contract. We were taken advantage of over 5000 dollars. I have went into GM three times and called at least 8 times. Every time I am promised management will return my call. To date they have not called.

Purchased new 2017 Chevy Volt with 24 miles on it 5/25/16. Drove from dealer 4 miles to home and into garage. Plug car in and did not use for 3 days. Returned to car and it was DEAD. Had towed to dealer and learned bad battery which was replaced and informed all was good. Drove two days while overnight charging. Then it sat for 4 days, no drive and plugged in. Car battery died again and is being towed to dealer a second time (100 miles & less than 15 days since taking delivery). Not pleased at all.

Volt turned off on the Freeway! While going 75 mph. Almost a week went by without a diagnosis because they didnt receive trouble codes from the vehicle. Dealer contacted Detroit to assist in the recovery process and said they would cover some of the cost because I was so close to the 100,000 mile mark. No acknowledgement of a near fatal disaster. Did I mention I was in the far left lane when the car shut off and left me without power-steering.

Bought 2019 Trax 2/8/19. Month later recall letter. Called GMC. told vehicle is unsafe but I could drive it, and they didnt know when parts would be in. I just had to wait till GMC figured it out! I told GMC I did not want a vehicle coming out of the gate with wheels issues. They first spoke of buy out, then I was told they are not going to accept the vehicle back! Since then I have gotten 2 invoices one stating VEHICLE NEEDS RE WELDING OF RIGHT AND LEFT ARM. Took vehicle Friday and was told it didnt need a fix. Questioned them about their finding, and their manager said he stood by his mechanics report. Took it back to dealer who said it was needed. They informed me that they had to take vehicle, and that the other dealer called it wrong. Incompetent mechanics/and putting UNSAFE VEHICLES on road, tire issues? Not acceptable. I will be speaking to an Attorney. I dont want this vehicle and I will take measures, No one forces me to take a used car, sold as new, but work already has to be done! This fix will only last till warranty is up, and then all cost to me! I dont trust anything coming from GMC. Mechanic put me back in the road with a false safety report! 2 different invoices!? Wow.

I took my vehicle (2012 Equinox) to the dealership to have my piston rings replaced due to a recall. After having them replaced there was a noise coming from under the hood. I asked the dealership what was this noise, after having my vehicle for a month I was told that the noise is coming from a Vacuum which comes from the pistons not working properly. I was told that I must pay for this to be fixed because its not under warranty. My problem is that if the piston rings caused this and theres a recall for this, then the Vacuum problem should be in recall as well. I contacted GM and they told me the same thing the dealership said but added that this has not been seen in all vehicles. How many have to have this problem for GM to make it their priority? Not fair to pay for something that was caused by a recall!!!

Just got off the highway thank God and the brakes went completely out. Putting me and my children in danger because the car wouldnt stop sending me into oncoming traffic to avoid hitting cars in front of me. This is horrible that GM wont do anything about this problem.

If youre looking for a practical small SUV with decent fuel economy and plenty of usable space inside and comfortable ride. The 2017 Equinox is not a bad choice. Whether a long trip or a short trip around town. That being said. My experience owning this vehicle has been poor. In the short time that I have owned it. I have had to replace the power seat track and then back again 40k later to have the switch on the power seat replaced along with the fuse block. The front brakes dont last the expected average in normal driving conditions. Most recently I picked up on a issue the Equinox has had since the current version came out in 2010 and GM has never addressed it at the manufacturing level. The inner door seams on all four doors have rusted. Bulletin# 15136. Unfortunate I didnt notice the issue until 62 so paid out of pocket for repair. Outside of these issues there are other know issues that I have not experienced. And outside of regular maintenance and the issues I have mentioned. It is a good all around SUV that can be purchased at a more affordable price than most competitors. Also if safety is a concern. The equinox is one of the best at a 4 out of 5 stars. P.S. GM does not supports their product long term adequately enough.

I paid thousands for the GM extended warranty protection plan to get denied on a catalytic converter that is shot. The vehicle is 2 years old and under the federal emissions act warranty and even under my extended warranty. Nowhere on that protection plan paperwork states this would not be covered. I called GM direct and got a run around stating the vehicle was used and that is why it’s getting denied. Then their next excuse was in their records I was a third owner of the vehicle which is not fact. Im the only owner of the vehicle. Then I get “We cannot help you due to you exceeded the miles by 6K so sorry.”Now I have a bill in the thousands after shelling thousands out upfront first so I would be protected from incidences like this. My vehicle is a 2014 Chevy Cruze with 86K miles. I purchased it certified used with 8k miles. I have an extended GM warranty that covers up to 108K miles. Instead GM and the GM Extended Warranty Protection Plan denied my case. I am now seeking the attorney general. Also GM refused to give me my case number.

I am writing in regards to my recent Service on my truck at Woodlands Hills Ca. GMC. I have a couple things that needs to be addressed. In reviewing the details on my receipt it indicated that they put 9 quarts of oil in my truck. That cant be the case as the truck only holds 6 quarts. In doing a comparison of my 2-15-17 and yesterday’s receipts, I noticed in the inspection of the Brakes Pads does not make any sense. 2-15-17 Brake Inspection noted the front brakes at 6mm and the rear brakes at 5mm. 7-27-17 Brake inspection has the front brakes at 8mm and the rear brakes at 9mm. I have not had my brakes done and the pads cannot have gotten better. They should be more worn. This leads me to believe that the brakes were not check at all. Which further leads me to believe if any work was been done on my vehicle. I was advised I would be give a refund of the 3 extra quarts of oil by the Service Manager. This borders on fraud if not outright fraud.

I have a 2002 Chevy Express Van 2500. I’m the original owner. I have about 98000 miles, first time. I just learned that the ABS sensors need to be replaced. It cost a total of about $600.00. The cargo side door that opens first on the passenger’s side is very hard to open. It’s almost stuck. I have applied grease, oil, etc. to the hinge, the lower hinge is the one that is super stuck. I am sure that the manufacturing process is the cause for this, nothing elseHow about the NTSB being notified? I can also mention that the fuel pump went out about 20,000 to 30,000 ago. The cost is over $1000.00. I have never heard of a fuel pump going out. I had lost time and wages and it’s dangerous. They make great vehicles, but the overall components are the pits after 30,000 miles.

I bought a new Chevy because I was tired of sinking money into my old car, and I figured I would rather have a car payment and a reliable car than put money in my old car. But now Im doing both because the 2013 Chevy Sonic I have is a lemon. Every month now I make a $300 car payment and I sink money into the Sonic because its broke down. Last month I pay $900 to have a water pump and radiator put in the month before that it was $250 for the motor for the driver side window. I cant afford this anymore. I am a 53 year old disable single woman who is on SSDI and Chevy will not do anything to help me. This is the 3rd Chevy Ive owned in my lifetime. Never never again.

I purchased a brand new 2021 trailblazer in September 2020. While driving home from work November 20, 2020 my breaks, power steering, and stabilitrack went out all at the same time. Mind you, I am driving on a very busy street in Indianapolis also coming up on a very busy intersection. Luckily the left turn lane had no vehicle in it, but there was a red light and I could not stop. I looked both ways and braced myself for a horrible accident. Thankfully, I was able to get my vehicle turned and into a parking lot without getting hit or hitting anyone. I had to have my vehicle towed to Hubler Chevrolet (who took very good care of me). I did not purchase my vehicle from them. When I got home and checked the mail, there was a recall letter from GM stating there has been a recall on my vehicle due to the breaking system and the parts being contaminated. Also, due to the vehicle being so new, there were no parts yet available to fix the issue. I opened a case through GM and it was a struggle from then. Over a month for them to let me know that it was not a manufactures issue, but they would fix my vehicle at no cost to me due to the recall. Fast forward two months. Mind you, I still do not have my vehicle, yet I’m still paying on it. I receive a call from Hubler that the parts came in, but they are not programming with my vehicle. Two weeks later I received another call that more parts came in and those were not programming with my vehicle. I then called GM to initiate a buy back. About two weeks later Hubler called and stated my vehicle is now fixed and I could come pick it up. I receive a call today from GM stating they refused my buy back because my vehicle is now working properly. I am livid to say the least!

If there’s one person who gets injured or killed because of the incompetence of someone or a company then that’s too many. There are too many people having trouble with vehicles that are defective before they are purchased, including me. General Motors should pay everyone who purchases a vehicle of theirs that is faulty for repairs, injuries, etc.