My 2011 Traverse has had many service issues and been unreliable. The local dealer has had an unhelpful and cavalier attitude at best. I have had warranty work 4 times and a recall once in 3 years 9 months. It is in its 3rd water pump. I have 85,000 km on the vehicle (52,000 miles). I asked the agent if he used an upgraded water pump since they were prone to failure. He said he did not know and that they were not prone to failure. (It is all over the internet - they leak from the shaft seal. Both mine did. It is unreasonable to expect to have to replace it every 2 years).I have lost many (uncompensated) days use of this vehicle waiting for warranty work. (The last time the pump went on June 26 & the dealer would not even look at it till July 6. I was vehicleless the entire time. The dealer does not provide a replacement until after they confirm warranty work is needed but then do not look to confirm such for many days). The first time I was vehicleless it was for several days too but I cannot confirm for how many. I have had other issues and now I am just frustrated.

The gold part of my front Chevy bowtie emblem fell out on its own a few weeks ago, for no reason. The piece is gone. Car is out of warranty but like new. Called dealer/service... $40 for part, $100 for labor. The part fell out on its own. Submitted an email to GM customer care. After a week of phone tag all they did was call same dealer and confirm repair cost. The part is available online for $19. Chevy, GM and their dependent businesses all lost me as a customer today. Complete waste of time. No discount offered... NOTHING! Do not buy GM cars. They dont care about their customers after the sale at all. GM has no pride in their product.

Warning!!! Do not purchase a vehicle from GM or Victor Chevrolet! Their customer service is deplorable. Here is my ongoing log of what I have been going through since I leased a brand new 2015 Chevy Equinox on May 12, 2015. Please help by sharing this with everyone daily. I will keep posting updates until this matter has been resolved to my satisfaction!5/12/15 Tuesday, leased a brand new 2015 Chevy Equinox from Victor Chevrolet. Odometer reads 118. 5/17 Saturday, day 5, radio/Bluetooth went dead. Pushed all buttons, one of them reset radio. Bluetooth dead until I shut off car. Went in house, came back out and started car. Bluetooth worked. Hoping it was a one time deal. 5/21 Thursday a.m, on my way to work audio went dead, screen still lit. Went into Walmart, came out, started car, screen was dead. Bluetooth dead. Sent Kevin (my wonderful salesman who promised me before buying this lemon that he always takes care of his customers. What he meant by that has yet to been determined) an e-mail stating that I was having trouble with the radio/Bluetooth and needed it replaced with a functioning one. After all, it is brand new and under warranty!5/21 p.m., I spoke with Kevin and told him I would drop it off after I got out of work that day. After work that day, I had a friend follow me to Victor Chevrolet to drop off the car. I met Bill in Service. He told me he would call me when the car was fixed. I was surprised when Bill called me in less than an hour, telling me it was fixed. So my friend drove me back out to pick up my brand new repaired 2015 Equinox. When I got there to pick it up, Bill explained to me that the radio/Bluetooth system had what he called a glitch in it. GM was aware of the glitch and was working on a fix for it. He warned me that it may take 1-3 months to come up with a fix for the glitch. He said if it happened again, just press this button on the rear view mirror and it would reset. I left with the vehicle, foolishly thinking that it probably wouldnt happen immediately. Wrong!5/22 Friday, the next day it happened again. I pushed the button that Bill had told me to push, and yes the radio went back on, but the phone/Bluetooth wouldnt connect. 5/23 Saturday, called Victor Chevrolet. Told them this was absolutely ridiculous and unacceptable and I was bringing the lemon back and I wanted it fixed, or they would have to give me a new car, or cancel the lease. Their choice of the three options. When I brought it back, I met Phil the service manager. He immediately knew what the problem was! All it needed was a new module. Thats all, simple! He would order it and let me know when it was in. Really??? If it was that simple, why didnt Bill know this two nights ago when I had brought it in??? I said Im leaving it! I refuse to drive a brand new car without a radio/phone - fix it!. I did not agree to leasing a defective vehicle! Odometer approx. 450.5/28 Thursday, got a call from Phil. He told me he could not get the module he needed to fix the vehicle. Said GM has a hold on the part. They will not release this part. The part is VIN specific. It cant just be taken off another vehicle on the lot! I said so you cant fix it. He said no. I told him I wanted another car or the lease cancelled. He agreed that this is what should happen. 5/29 Friday, I was then pawned off on Ed **? spelling, who is the sales manager. Ed explained that he would have to get authorization from GM to do a buy back and then they would set me up with a new vehicle. Said he would get back to me on Monday 6/1. 6/1 Monday, getting the run around from Ed! Surprise!6/2 Tuesday, Phil gets on the phone and tells me that hes been talking with some people at GM and they have a solution! Really? I find this sudden revelation to be very interesting. These dirtbags will say anything and try anything to delay, delay, delay the end game here. Now they suddenly have a fix!? I doubt it, but Ill give them one last chance at this pathetic run-around game they are playing. I know they dont have a so called sudden fix, but whats another day, in this pathetic game? So now, Phil is going to reprogram the unit. GM is sending him by computer the new program. He will install the update in the lemon and he is going to miraculously fix the problem!!6/3 Wednesday, Phil has reprogrammed the unit and is now out test driving the lemon. Hes gone five miles and assures me its working well. I can come tomorrow to pick it up and drive away in my brand new 2015 Chevy Equinox. Cant wait! Im so excited, cant you tell? 6/4 Thursday, cant wait to spend my half day off, begging for a ride to go pick up my lemon! They fueled it up and even waxed it. Life is good! I pull out, stop home, go pick up my son, go to a store, go back home, get in the lemon again with both my sisters to go to visit a friend in the hospital. Guess what happens next? The audio goes dead, imagine that! I call Phil. Oh, hes going to call Onstar to see if they can get a code! There may be hope. He thinks they got a code. I bring it back to Victor Chevrolet. Phil is not there, I talk to Bill. I tell him I am done, keep it, I dont want it… EVER! Its worse than the boy who cried wolf. I cant stand it!Here is what I want. LEASE CANCELED. REFUND MY $3000.00 down payment before I have to make my first payment. Advised by Victor Chevrolet to Call GM Customer Service and set up a case number. Spoke with GM. Reiterated my complaint and was shuffled to DONNA (1-866-790-5600x**), who would now be in charge of my case. She assigned it a number: Service Request #**. This made me feel like maybe, just maybe, someone might be able to help. Hahaha, the joke was on me! Donna would later become known as worthless, non-responsive Donna, never to be heard from again, even after leaving several messages on her pathetic answering machine.6/8, message from Phil ** (service manager who seems to be the only one willing to talk about the lemon), he tells me he is talking with OnStar and he has forwarded all my info in an e-mail to them. 6/9, havent heard anything - as usual - so I text Phil and ask what hes heard. 6/10, Phil texts me that he is out with an infection. 6/11, Phil texts that he spoke with the TAC and OnStar people and they are sending a chassis overnight ship priority. 6/12 (Friday), told by Phil by text message that chassis has arrived and he was pulling the lemon in as he was texting me. Later texted that once it was installed, he would be test driving it to make sure all was well. Said I could plan on picking it up Saturday 6/13. 6/13 (Saturday), Phil was still testing it.6/15 (Monday), Phil reports that its all fine. Says he will deliver it to my house so I dont have to be inconvenienced for the umpteenth time. I agree. Texted Phil to thank him for the delivery at 5:06 p.m. Reported to Phil at 5:33 p.m. that I paired the vehicle with my phone, but when I dialed, it wanted to use OnStar Calling and not my phone. Reported to Phil at 7:50 p.m. that I pulled into my sons school parking lot and the radio went dead, no phone, no OnStar, no anything!!! Would not reset after pressing the suggested reset button. Turned vehicle off and back on, still nothing.6/16 Tuesday, started car in a.m to go to work. Everything working. 6/17 Wednesday, reported to Phil about working perfect on 6/16. Told him I would continue driving it and report back. 6/19 Friday, reported to Phil that it was working fine. Spoke too soon. 6/20 Saturday, went to a graduation party. Went to car, started it and made a phone call. The person didnt answer so I used the button on the steering wheel to cancel the call. My phone turned off, but the radio screen said connected to Marg cell at which time I couldnt use the radio or phone. I turned off the vehicle and the screen remained lit with that message. I turned the vehicle back on and the message remained for another 10 minutes before I gave up and shut it off and walked away. Went back to the graduation party. Returned to the vehicle about an hour later and it worked fine. (VIDEO).6/23 Tuesday, heading to work and screen goes dead. Same as usual. Hit reset button radio goes back on, but no phone and no OnStar. Come out after work, and all is working. Need car through the weekend for my sons High School graduation. Will take notes and return lemon for third and final BS no-fix attempt that is required by lemon law. Pathetic. 6/25 Thursday, same exact thing as 6/23. On the way to work. 6/27 Saturday, after graduation, on the way to Delmonicos. This time Jim is driving which allows me to videotape exactly what it does. (VIDEO).6/28 Sunday, texted Phil with the news. I will be bringing the lemon back. Will need a loaner off the lot. Unlike the rental car from Enterprise offered to me before, that would have required my credit card. When asked why they would need my credit card, their response at Enterprise was in case Victor Chevy doesnt pay. REALLY? Thanks, but no thanks!!! Of course I declined that snake oil offer.6/29 Monday, heard from Phil. They have a loaner. Told him I would be in to leave the lemon and take the loaner. Did that at 1 p.m. Nice way to spend my vacation day off. Ugh! 6/30 Tuesday, texted Phil the following: Hows it going Phil. Is the 3rd nonfix done? That was a joke!!! What is GMs response at this stage of the pathetic game that they are playing? They either have an immediate fix or they no fix at all! You and I both know there is no satisfactory repair for this car! We need to resolve this asap.7/1 Wednesday, texted Phil. Asked if anything was happening. His response: Barb, a lot I have been escalating everything with GM tech including buy back. I am out of the office but I have a GM exec thats going to call you. I will be in touch soon! Bill was also going to follow up fyi. Thanks. Phil 7/6 Monday, texted Phil to see if anything new. Told him I hadnt heard from any GM EXEC as stated in his previous text. As a matter of fact, I told him that he was the only one I have heard from. 7/7 Tuesday, his response: Barb, I have escalated your case to the area sales and service manager! I have sent numerous emails, and made several phone contacts. Updated your favorite Donna.

I bought this car last year and before the year was over, I had to take it back to the dealership at the very least four times. I complained to GM, and they said that in order to be able to POSSIBLY HELP ME, I had to take it to the dealership again! Was four times not enough! I am traumatized to drive that car, and I do not recommend to ANYONE!

As GM is fully aware of the noisy leaf spring issues with 2014-2018 Silverados and Sierras, BUT refuses to do anything about it. Talking to the local dealership (Davis Chevrolet-Gainesville, FL) was a real joke and of course getting an actual person to call back from Chevrolet Customer Assistance 866-790-5600 Extension: ** is a real joke. Always been a Chevy fan, my whole family has, but will shop for a Ford next time. What happened to a company that actually backs their products?!!! Lets be sure to outsource more so we can get more crappy products.

Our Chevy Volt grew MOLD all over the front and back seats after winter snowstorms! After taking in to find the cause and have it remedied we were told it needed to be detailed before anyone felt safe getting in it to work. They told us we needed to approve the detailing for them to move forward but not to worry because we most likely would not be charged since it leaked. The next day they called saying it that the mold had been cleaned and that we needed to come pick it up and pay $200!!! A car with mold is NOT fixed with a rag! BAIT and SWITCH! This is an attempt to put the responsibility on us. They even had the nerve to suggest we must have left the windows down in the middle of winter in Washington! Or that my husband left his wet swim trunks ??? (again, winter in Washington!) in the backseat of his commuter car! That did not happen. This is the WORST customer service I have ever experienced. We have been loyal GM customers. I own a GMC Yukon and were in the market for a Sierra pickup, but will never buy another vehicle from them and will not be able to recommend in the future like I have in the past. Instead I will tell people our horror story. GM should be ashamed! This is why companies like Amazon are thriving - because they take care of their customers. Maybe other companies should take notice before theyre obsolete.

My boyfriend and I drove over 2 hours to a dealership that had the 2016 GM Canyon Diesel in stock. Purchased the vehicle and everything was great. That was on a Tuesday. With less than 500 miles on the truck and being 5 hours away from home on Friday (3 days later), the truck wouldnt start. Completely disabled. GM had the truck towed to the closest dealership to evaluate and repair. That was Friday, February 26, 2016. Today is Tuesday, March 8, 2016 and we are NO closer to having our truck repaired or replaced. Have made dozens of calls to the dealership that is supposed to be fixing the truck, to the dealership that sold us the truck, and finally to GM company. Everyone is very sympathetic and agrees this is terrible but do nothing! We requested a new truck. No, have to go through the warranty channels. We have this truck 3 Days! It died with less than 500 miles on it. They have had the truck now for 12 days. No answers on when the truck will be fixed. The dealership with the truck doesnt sound like they know how to fix it. GM gives a different answer each time we call and get a different person. Asked for higher up, get nowhere. Worse customer service ever!!

This is what happened - On November 11, 2015 the tow truck took my truck to Rudolph Chevrolet which they diagnostic my truck with a non working cam and lifters. My truck is well maintained with 107k miles. I did my research and I realized there are many cases identical or similar to my situation. The dealership quote $4K repair (parts and labor). I placed a complain at GM customer service and they contacted the dealership and both decided they will help with $950 which doesnt look fair to me specially when I know there are other GM customers facing a similar case. Today 11/16/15 I called GM customer service and spoke to a unprofessional representative named Alicia. She denied to transfer me a supervisor stating the supervisor was not available since she was at lunch time. After arguing for another 8 minutes she place me on hold for over 10 minutes until the supervisor answered. Supervisor said there was nothing else to do. I asked her if there was somebody else I could talk to and she said NO, I asked her if there was another department I could place a complain, and she said NO. Supervisor said since my warranty expired there was nothing else she could do. Im only asking for help, I bought my truck in good faith and Im only asking to GM to provide help to a loyal customer.

Bought a very expensive GMC Yukon Denali in Sep 2017 and almost a year from that, car started with engine malfunction and shaking while we are driving putting us on risk. We tried to take the car to the dealership 3 times for the same issue and nothing has been fixed. I scheduled the 4th visit this week on Wednesday but not sure if worthless. I do not trust anymore GM, GMC, the dealership and the customer relationship care. Definitely, the car maker do not take care of customers.

Got a 2017 GMC Sierra and the chrome wheels started peeling. Warranty had me give them 500.00 to replace the wheels which I did. Got new wheels on, got home from dealership and looked the wheels over. To say the least they looked like **. I could see sand scratches all through the chrome and pit marks everywhere. I took them back to the dealership the next day and they said there was nothing they could do. Fast forward a year and 7 days and the chrome is peeling, and the tires wont hold air. I took them to a tire shop and they pull me into the garage to show me that the chrome is peeling off and corroding underneath where the tire seals. Clearly these wheels were refurbished and not prepped correctly. I contacted GMC multiple times and since I was 7 days out of warranty there was nothing they could do. Needless to say, Ill never purchase another GMC product again. Its sad when you spend so much on these trucks that they wont replace something so simple and go back on the company that refurbished the wheels.

Just wondering if anyone else who had this recall done ran into a situation where the low beam headlights had to be replaced at the owners expense. This situation is ridiculous. Let me first state the I accept partial blame for not taking my car in as soon as I received a recall notice. When my low beam lights went out I took my car to JohnBear to have the HDM recall addressed. I picked up my car after the recall work was done and went in to work for night shift.Leaving work the next day I found I had no low beam headlights and now no dash lights. Took it back to JohnBear where I was informed that both my low beam headlights had burnt out at the exact same time(?) and that had nothing to do with the recall(?). Ive dealt with a service rep at Buick (Sheri) that I must apologize to for letting my frustration get the better of me. I was charged $373.40 for two installed low beam headlights(?). In my mind and 3 or 4 mechanics I have spoken with this is excessive and should have either been tied to the recall or the original work performed at the dealership. Yet no one is taking responsibility.

Calling GM customer service is a waste of time and effort. Little to nothing is accomplished describes their service, not to mention the misinformation and poor, poor customer care. Better to file a formal complaint with the FTC. People who buy GM vehicles beware. There is relatively zero customer service, from the GM perspective. Consumers deserve better.

General Motors customer service personnel Romina refuses to call you back. If you do receive a call from her and miss it, she will leave you a message saying that she will call you back in 24 hours! If you call her right back and beg on her message to call you back, nothing! No calls! I have left her 16 voicemails begging for her help. I have left messages with her colleagues, where they in fact send her a message on her computer asking her to call me back. Nothing! Nothing! Nothing! Four days with no car and no repairs being authorized. By the way, this is all over a $35,000 Tahoe that the engine blew up in at 41,000 miles, a problem that should have been rectified in the first place.

Went to local dealer in which my whole family uses and wanted to get a new car. Btw... bought 2 cars in Lake Orion area 10, 11 years ago with great experience. Anyways, went to get a Malibu (sales) to my local dealer in which my whole family uses so I trusted it to be okay. Saw a Malibu Elite with a 29 something sale sticker that I wanted. Went to talk to a sales person at Vic Canever, said interested in the deal, we had to go look, he was unaware. He said that there was criteria. I didnt have a lease, a criteria BUT, he could get me close to that deal. Going thru his hour and a half of mumble jumbo I kept asking the price of the car. I got 29750 oh then better 29595! Great! Very excited! Well after 3 1/2 hours later very tired!Finance guy told me my payments. 417 month well I had a trade in on 3800 plus put down 5000 seemed high, so called the next day and the sales person claimed that the total of the car that I kept asking the amount included my trade in, Really! Bunch of **! Well when we went to the parking lot to look at the sticker sale, he didnt even know that I had a trade in or what it was, anyways ended up paying $3000 more than I thought. I feel like I was taken advantage of. I will never go back to Vic Canever in Fenton again! I know the deal that I got was average and almost just went somewhere else, but thought if I didnt purchase it then I would never get one (personal thing) anyways, love the car but cant enjoy until I get over this horrible experience! IT JUST SUCKS! THANKS VIC CANEVER IN Fenton!

GMC has had my car for 5 months waiting on a part. Is that a dealership right now, but Im waiting for the part to come from the GMC factory. My car has an extended warranty and it is covered by that. They had it for 5 months. I know that the strike was there. Strike been over now. Theyre saying that they dont make this part that is not under warranty. I havent done anything. Im going to go public and Im going to talk to anybody I have to, my car is only 5 years old And youre already not making parts for my car. I have an Impala. I will go and I will talk to whoever I have to talk to to get this done. I want something done now.

I took my 2015 GMC Terrain Denali Edition (Carport kept - excellent condition) to my local GMC dealer for service. My windshield wipers totally failed during a thunderstorm on a dark backroad at night. But for the Grace of God I wasnt hurt or killed - I had to figure out how to find a pull-off to address the problem. I took it in for service repair to my GMC shop and explained the problem - and also noted that wiper failure is a current problem with other year groups and models.I received a call that the wiper transmission failed - but due to it not being under recall I will be charged $351. I told them that it is absolutely unacceptable. Wiper transmissions should not fail at 85K miles - considering that I never experienced this type of problem before and have owned high mileage vehicles. They told me they had no power to do anything. I called GMC customer service and they claim they have no power to defer charges. Nonsense. I am lucky that I was not hurt or killed based upon their defective part. Further, GM was bailed out by my tax dollars because they are too big to fail. Well, my windshield wiper transmission was too important to fail, and it still did.

I paid thousands for the GM extended warranty protection plan to get denied on a catalytic converter that is shot. The vehicle is 2 years old and under the federal emissions act warranty and even under my extended warranty. Nowhere on that protection plan paperwork states this would not be covered. I called GM direct and got a run around stating the vehicle was used and that is why it’s getting denied. Then their next excuse was in their records I was a third owner of the vehicle which is not fact. Im the only owner of the vehicle. Then I get “We cannot help you due to you exceeded the miles by 6K so sorry.”Now I have a bill in the thousands after shelling thousands out upfront first so I would be protected from incidences like this. My vehicle is a 2014 Chevy Cruze with 86K miles. I purchased it certified used with 8k miles. I have an extended GM warranty that covers up to 108K miles. Instead GM and the GM Extended Warranty Protection Plan denied my case. I am now seeking the attorney general. Also GM refused to give me my case number.

My recall file# is **. How many phone calls and messages must I leave with Darwin before he calls me back? He was assigned to my case and looks like he refuses to call me back. I have left messages. I have had managers in our call center leave him messages and send him emails and he does not respond. The bad customer service seems as if it has permeated to all levels of staffing. All I want is to know what the status of my reimbursement check is.I regret buying a GM product now, and probably will never buy one again because no one seems to care, even despite all the bad public GM has received over the last few months. Please wake up and see the harm that people like Darwin are doing to your company. darwins # is **. You all have no respect for peoples lives, and now it seems that you have no regard to take care issues.

The final straw. As a loyal customer of GM since 1979 I will never purchase another GM product. The arrogance and lack of customer care in regard to the recent ignition recall has made my final decision. I did not receive a recall notice as of April and when I called the dealer they could care less. Attempted to contact customer care and it is like dealing with the government. I guess that is expected with the bail out. Good riddance to the General.

Purchase a 2018 Impala August 10 2018. I have a major safety concern. My roof has two creases in it one being over 24 inches long. Took the vehicle back to the dealer Tim ** in Cleveland Ohio. I was told by the body shop manager he had never seen this in 35 years. Said he had to get the GM rep involved. I requested a field engineer look at the roof. No one has come out to look at it or help me. The GM Rep said I damaged the roof myself by dropping something on the car in two places. The roof has 2 creases in two different places. I continue to point out to him there is zero paint damage. This will be my last GM vehicle.

I am an upset customer and relative of an upset customer. My mother purchased a 2018 GMC Terrain in January 2018 and this car has had nothing but problems. On May 4th 2018 the car was taken to Jim Causley GMC for repairs which to us seems to be severe. The car stopped in the middle of a busy intersection and an error message came across the dashboard which read, This car is unsafe to drive, and the car stop working and was driving erratic. After the vehicle was towed back to Jim Causley GMC they kept the vehicle for approximately one week and I asked the service adviser the extent of the damage and he stated that he was informed by the service manager that he was not at liberty to disclose this information and they released the vehicle to me. I proceeded to drive the vehicle a few miles and the vehicle stopped on me in the middle of a busy intersection and once again I received the same error message which read that, This vehicle is unsafe to drive. I cannot believe that the technicians at Jim Causley GMC worked on this vehicle for a week and claimed that it was safe and road ready and yet again I am having the same mechanical issues.

Transmission began to malfunction after having the vehicle for one week. I went several months and Lumberton Chevy continuously refused to fix it. Finally they decided to fix the vehicle after me calling GM corporate office. GM called the dealership in Lumberton NC requesting that they pick my vehicle up for repair and they didnt! GM called roadside assistance and had my vehicle picked up. They kept my vehicle for two weeks and it took them a week to get me into a replacement vehicle. Im self employed and GM caused me to lose money. I asked to be reimbursed and they refused to reimburse me anything. I was told that they were going to pay my car payment for a few months, now they have refused to do anything. The district manager was supposed to call me in reference to the poor customer service that I have received and I have yet to hear from the district manager. I spoke to a lady by the name of Charisma on today and she stated that she was told that they would not allow me to trade the vehicle for another one neither are they willing to reimburse me for money that was lost during this time. There is no way that anyone could ever talk me into buying a GM vehicle. The customer service is past poor. They only care about themselves and how many cars they can sell. I have never ever experienced customer service like this. I traded my 2013 Fusion to get the traverse because I needed a third row vehicle, but at this point, I will be trading this poor excuse for a vehicle for a new Ford Explorer. I will never have anything to do with GM again. When you purchase a new vehicle, you expect to not have to worry about anything and if you do you expect to have excellent customer service. If you purchase a GM vehicle you will not get customer service. If you purchase a GM vehicle our just stuck!

Tedd Britt Chevrolet (Sterling, VA) and General Motors has given me the run around. They have shown gross negligence by refusing to replace my newly purchased 2020 Silverado 1500. I have been tossed around from manager to manager, from advisor to advisor. Nobody wants to be the one caught with the customer (me) in a potential lawsuit:I have put less than 15,000 miles on the vehicle, hardly owned six months. First owner. The vehicle has been in FIVE TIMES for various electrical issues including brake system failures (x3), and most recently the vehicle shut off while I was traveling +60mph. I fear for my safety. See attached invoice photos. Their staff sees you as a number - a price tag. Their “Customer Experience Manager” did not even look at me, he talked over me, and downright refused to help me - would not even give me the customer service phone number. He said it was not his problem. Incredible. Don’t waste your time, or your safety. Buy a Ford.

We are old retired people - bought new 2010 silverado - it has 35,000 miles on it - put new tires on it. They are touring in -- had it to the mechanic today - to rotate tires and a line it -- he called and the tie rods need to be replaced - when we bought it it came with a warranty but we also bought the extended warranty --called gm it expired 5 months ago - talked to 2 diff. women. The last 1 was a smart alec - too bad --- cost me almost 500.00 - yes we are on social security -- and same ON GM - TOLD HER WE WILL NEVER EVER BUY ANOTHER CHEVY. MY 2001 EXPLORER IS BETTER THAN THAT HUNK OF JUNK.

I have been complaining about the same concerns to GMC customer assistance for months. I am not getting any assistance from the dealer and a customer “senior” case manager seems to forget our conversations EVERY TIME! I have been being pulled along for a ride regarding how important my business is and that they will have a resolution to either trade me out of my car with assistance or buy this lemon back. It is appalling how I am being treated right now after being patient for months and months and trying to work with a brand that I have been very loyal to, to receive zero action and all talk. I will be trading in my vehicle and leaving the brand after spending over 75k on a Denali and 60k on a Suburban brand new off the lot from a GMC dealer. All over poor customer service.

Purchased a 2021 Z71 in January of 2021. While on vacation with less than 9,000 miles truck broke down. Had to be towed and lifters and a piston had to be replaced. This happened on a Friday so I had to spend 3 days with no vehicle and pay for extra night at hotel to wait on a rental. I contacted GM to try and get reimbursed for some of my cost and they never even acknowledged me. Very disappointed!

I purchased a 2018 Escalade August 2 2019, car had 25000 mi on it. Had to bring it back to dealer 1 week for a coolant leak. They replaced radiator. 1000mi later after going on a 1050mi trip the transfer case failed..Car has been sitting at dealer for 1 month because of strike. I had 99 Suburban for 19 years, original radiator & transfer case. LAST GM CAR.

I have an 2014 XTS Cadillac with 54000 miles. The transmission gave out with such low mileage. My warranty had expired 10 days prior to this happening. My mechanic bought a new transmission from GM dealership and was programmed by GM Representative. I called GM headquarters seeking for at least to help pay for the transmission not the labor since I realize it was installed by third party. I spoke with senior representatives, directors of customer service and even customer service to resolve issue when I complained to Better Business Services. They did not care that the car had only 54000 miles. They refused to even pay a portion of it. I will never buy a GM car! Nor will anyone in the my family. They showed such disservice to GM customer. What transmission gives out 54000 miles. Never again GM. I will only make displeasing comments about GM.

I purchased a 2006 Dodge Stratus and was told if I make the payments on time for 6 months, they would refinance. I called after 6 months and they said no. So Im stuck with 24 percent interest rate. About 3 months ago, my hours got cut at work... I got behind, and yes, one day late and your phone is ringing nonstop. And if you do answer, they are the mean and rude. I work nights and when a certified letter was left at my house, I did not get it and it was sent back. I contacted them and made a payment about 2 weeks ago. I never heard from them again as far as certified letters go...and guess what, my car was just repossessed at 12:32 this morning...the man was nice but the company is horrible!

After 83,000 miles on my Hummer 3 the head went out. The head has the same issue I was told by the dealer that the recalled 5 cylinder canyon head was having when GM recalled it. The cost for repair was $2705. GM made me believe that they would help me out but after the bill was paid 3 days later I received a phone call informing me that they would not help in this matter. At the GM dealer they did say that a head should not go bad after 83,0000 and thought the main office would do something. Just goes to show you why I will never buy GM the rest of my life and will make sure as many people as I know will know of this issue.

I purchased a truck from GM on June 20th. I was told that I would have the registration in a week or two because it had to be signed and go through their legal department. (Too long to begin with but whatever). So I pay at the dealership Brett Chevrolet in Saint John NB and I waited. After two weeks I call and Im told its still not ready. I call a few more times still nothing and yesterday July 11 their business department tells me they have the papers and now have to send them to motor vehicle and that it will be ready in a day or two. So again I wait. I decided to call today and check and the original guy is now on vacation and a different fella tells me they just got the paperwork from GM today and he will send it tomorrow and theres nothing I can do to speed it up. Needless to say its difficult to purchase a vehicle from them or rather get a registration from them for the vehicle that you purchased. The whole inter-departmental finger pointing dont work for me and GM needs to get their .... together on making these processes run smoother. I mean, I cant even legally drive a truck I bought almost a month ago because I dont have a registration, really?

I purchased my vehicle in October, 2019. A couple months later, the vehicle experiences 4 recalls - 1 battery, 2 brake and 1 seat belt. After the dealer performed the recalls, the update broke several safety features such as front camera system, driver collision alerts, lane keep assist and whatever else. After attempting to fix the issue, they were unable to do so and escalated the case within GM. After GM was involved, the recommended solution was to replace the front camera system but the part was not in stock with no ETA of when it could be delivered. Over 20 days later, my brand new vehicle remains at the dealership unfixed due to the lack of a part. I escalated the issue with GM customer service and was assigned to someone named Victoria. Case #: **.After several exchanges with Victoria, nothing has been resolved. Victoria has assured me of several updates and working on the case, but has not been able to deliver for this vehicle. At this point, Ive explained my discomfort with the vehicle due to the variety of safety recalls and safety features that have gone awry. Ive explained I would like a comparable vehicle or a resolution that would restore my faith in a vehicle that seems to have had a bad run. Nothing has been done.

This is terrible. I had my 2019 GMC Denali 2500HD in for an accident repair since August 23rd. Have use my one month insurance rental up and have been without a truck which I use to pull my boat to make a living. I have used and exhausted all remedies which include calling my insurance company to get extension, Going to the dealer and calling GMC to get something to drive with a no from each of them. They cant give me a timeline for a part to come in. Its not my fault GM is on strike and Im being held hostage for this part. I have bought 3 trucks in 3 years and will never buy a GM again. Another note hit a concrete pole doing around 40 mph. Broke the windshield with my head and the airbag didnt deploy. 18k in damages which includes frame damage. Anyone have any suggestions on what to do.

Left the dealership with a brand new 2016 Buick Enclave on 5-14-16 and returned to the dealership with a flat left front tire on 5-16-16. Not complaining about anything on the dealership end, but the roadside assistance is a joke. Have never needed to use it before, THANK GOD, and will never try to use it again. My husband put the donut spare on himself because no one was available anywhere to assist us. Gave the address where we were but no one could find us so they said. What good is having a service available to use if you cant get use out of it? My husband and I would have still been stranded til today 5-16-16 if he didnt put a spare on himself. My suggestion is DO NOT offer ASSISTANCE if you cant follow through when a customer needs it.

I am SO frustrated with Buick - Shenandoah Motors - and my 2010 Enclave right now!!! Thousands of $ in repairs since September (like in the neighborhood of $6500) - not including the usual oil changes and new tires. Went to pick it up today after a new transmission installation and the car is whining like crazy. Do they even test drive these things before they turn them loose for customers to take out on the road?? This has been an ongoing issue and finally GM Corporate agreed to pay $1111.23 of this most recent repair (not included in OUR $6.5k to date). Now its back in the shop (fortunately we didnt even drive off the lot before we went right back in and said something was wrong - AGAIN). Called GM Corporate but its after 5:00 so my rant will have to wait until tomorrow when they call back. CRAPPY SERVICE @ SHENANDOAH MOTORS.

I purchased my 2014 GMC Terrain 2 years ago as a used vehicle with 15,000 miles on it. I have been overall very satisfied with the looks and performance of this vehicle. A few months ago we started having a shudder happen at acceleration. We didnt know what it might be from and it was so intermittent that we didnt immediately have it checked out. As the weather warmed the shudder happened more often and eventually made it to where it was difficult to pull out from an intersection due to no acceleration. We took it to a dealer to have it checked out and were advised that there is problem with several model years of GM transmissions having the torque converter delaminate which causes debris to spread through the transmission and causes it to fail. This is the case with ours and with a $5400 price tag to replace the transmission. We complained that since this is 2019 and its a 2014 with 59,000 miles shouldnt it be covered under the 5 year/100,000 mile powertrain warranty. They advised it was out of the 5 years by 7 months from the in-service date. They did offer a 30% discount but we still felt this was way too much to pay for a transmission. We decided to take to a transmission shop for repair. The price ended up being the same as what the discounted price would be from the dealer. I contacted GM and was told that they wouldnt work with me on this since the repairs werent being done at a dealer. By the time that we discussed, it was too late to stop the repairs at the transmission shop. I was disgusted that GM wouldnt stand behind a vehicle with less than 60,000 miles with transmission failure and only 5 years old. This vehicle has not been abused or neglected in service. I am ready to say that we will no longer consider GM vehicles as possible options when we replace this or any of our other vehicles, even though we have been lifetime GM fans/owners.

During the pandemic we were a couples months late due on payments. I talked to them on the phone countless times telling them we could pay once I got on my unemployment but that wasnt good enough they repod my vehicle and how are threatening to sue me if I dont pay 600 dollars. This is my third vehicle with this company and prior to this I always made my payments. They dont care if you have a family to take care of and they dont care about you during this pandemic. Sway away from them and do business elsewhere please.

Own 3 Chevy Sonics. 2014 I bought mine, loved it so much we bought our 2 children one each in 11/16. In Jan of this year (2018) our sons car burnt up while it was parked and ignition was off for at least an hour. No modifications were made to this car. Fire department, and insurance company both said that the fire started under the hood. We called GM immediately. It took over 3 1/2 months for GM to even send anyone to look at it and it was after the insurance company had to threaten them. I went back to dealership, and was told that the car was still under factory warranty and they should have investigated it as soon as it happened. The GM investigator that did speak to me was rude and told me (3 months after the fire), I am sure the car has been scrapped for metal by now...which it had not been. He also said Well we dont know that the car catching on fire was fault due to the motor...and I replied You wouldnt know cause you sent no one out. On April 3, 2018 I emailed our insurance company and they said that GM would have a decision in 2 weeks. I have requested a status regularly and it has been 7 months with no response as in no call, email or letter from GM. All I asked was that they stand by their warranty. I understand that to GM this is a game of corporate bullying. They have no interest in providing a valid service to their customers. Their mission statement We at GM make a strong commitment to our customers, employees, partners, and other important stakeholders. They continue to promote that they are guided by five principles including Safety and Quality first...Create Lifelong Customers. GM has demonstrated to me that they do not stand by their product or their mission. GMs only mission is to serve themselves at the expense of their customers. I will never buy a GM vehicle again.

We are the original owners of a 1999 GMC Suburban 1500, purchased new from a dealership that is no longer in existence. The vehicle currently has a non-functioning air bag module. In or about mid-July, 2014, we took our vehicle to Seidners Collision Center in **, CA to have some work done due to a sideswipe accident. At the same time our vehicle was in the shop for repairs, we asked Seidners to take a look at the airbag light that was on. Seidners sent our vehicle out to a certified air bag diagnostic center and it was determined that we needed a new module. They also informed us that they had called at least five dealerships in our general area and were told the part was discontinued. They further informed us that if they were to obtain and install a third-party part, they would not warrant the work.On July 28, 2014, I called GMCs Corporate Offices (866) 363-2273 at approximately 2:00 p.m. I spoke with Jade in the Customer Assistance Department. She assigned us File #**. After explaining that we were told the air bag module for our vehicle was no longer available, Jade put us in touch via a 3-way conference call with a local dealership. A representative from said dealership informed me that part # 9378245, priced at $533.00, is listed as unavailable. When I asked what unavailable meant, he could not give me a direct answer. Jade then directed me to several external websites which she said were GMC approved. The websites I was directed to are as follows: acdelco, mycertifiedservice, chevy-classic-parts.None of the above websites had the part I was looking for. On July 28, 2014 at approximately 4:45, I received a call from ** the parts manager at the above dealership. He said he checked with his shop foreman who said if the airbag light is on, he cannot say definitively whether the airbag will deploy or not. ** said he would place an order for the part for us even though it is listed as unavailable. He also said he would follow up with me as more information becomes available.After I received the above phone call, I called GMC Customer Service again and spoke with Mary, one of the supervisors. I informed her about the safety concerns we have until the part comes in, especially given that there is no estimated time of arrival. I also informed her that I believe this problem is more of a corporate issue than a dealership issue. Corporate should be responsible for making sure that parts are available to the dealerships. The dealership has been as helpful as they can possibly be, but it is not their fault that the part is unavailable.On August 14, 2014, at approximately 9:00 a.m., I received a follow-up call from the parts manager at the above dealership. He informed me that the part is still on order and there is still no estimated time of arrival. He said he was merely making a courtesy call. After receiving the above phone call, I again called GMC Corporate. The phone call was made at 9:35 a.m. I spoke with Carla, another supervisor. She said she would call the parts manager at the above dealership to get the order number and would get a District Supervisor to call me within 48 hours. I have not received a call from any District Supervisor to date.On August 25, 2014 at approximately 5:20 p.m., I received a call from Cecelia, yet another GMC Customer Service representative. She informed me that the air bag module cannot be expedited and there is still no anticipated date of arrival. I again reiterated my safety concerns. Cecelias response was for me to rent a car. I asked if GMC would reimburse for a rental car and she said, No, its on you. I again asked to speak to a supervisor. Cecelia put me on hold and came back to say that no supervisors were available. I asked if I could hold on the line and she told me that All supervisors would be tied up for the rest of the day.I think all of the above illustrates GMC Corporates horrendous customer service. As you can see, I have at least had some follow-up with the dealership, but the same cannot be said of GMC Corporate. It has now been 6 weeks and we have made no progress whatsoever in obtaining the needed part. Every time we drive the vehicle, we are taking a safety risk. My husband frequently uses the car to transport kids for Boy Scout activities, and hypothetically, if an accident were to occur where the airbags did not deploy, we will certainly hold GMC responsible.I also did a Live Chat asking for an email address for whoever is above the GMC Customer Service supervisors and was told they were not allowed to give out email addresses. GMC Corporate is by far the worst company I have ever dealt with. Why all the hiding?

Leased a 2019 Colorado crew cab long box 4x4 on Dec 12, 2018. Fuel gauge has not worked properly since taking possession. Has been back to dealer 2 times now with no resolve. Truck has now developed a nasty rumbling sensation (like driving over rumble strips) at all speeds with it being more noticeable at 55 or above. Dealer states that this is due to the wrong transmission fluid being used in the 8 speed transmission but they (dealership) does not have the required tools to drain and replace fluid. Gas gauge issue is still not resolved. Requested a GM buyback of vehicle three weeks ago. (Truck has under 1000 miles on it) Have finally heard back from GM and they agree to buy back the truck. Now I have to figure out what to buy. Note: I also leased a 2019 Traverse LT for my wife the same day. I am thinking that these will be my last GM products.

I see all of the complaints about CUE computer system since 2013. Purchasing a 2015, I thought surely GMC has improved that product by now. But how wrong I was. I know GMC is not recalling that product because it is not a safety issue, that is their way out. Come on GMC, you put out a junk CUE product, stand behind it. Has any CUE/Cadillac owners started a class action suit? If so, how can I join?

Bought a 2020 Chevy Silverado from Rountree Moore Chevy in Lake City Florida May 2020. At 600 miles truck would not start. Sent to dealer, they cleared the computer, sent me on my way. 3-400 miles later did the same thing. Truck came back and they kept the truck for 30+ days waiting on a fuel part. Truck was fixed and got it back in July. November 30 truck did the same thing, would not start, just turns over. Took truck back asked for a buy back (same part broke) or new truck. Dealer told me to call GM, start a claim. I did right then. Just received a call from GM corporate denying the claim saying the dealer has to start a technical claim. Tried to 3 way the dealer in to get all on the same page and the corporate rep hung up during the call. I have been given the runaround from both the dealer and Chevy, Florida laws says this is a lemon, both are trying their best to avoid the situation rather than correct it. Truck has 9000 miles on it, has been in the shop 3 times for the same problem and has been in the shop more than 30 days total. I spent days of my time dealing with it, spent $55,000 and its only 8 months old. Think twice before buying a GM product. I guess I am forced to hire help now. All I can do is share my experience and hope good people learn from it. Thank You.

Volt turned off on the Freeway! While going 75 mph. Almost a week went by without a diagnosis because they didnt receive trouble codes from the vehicle. Dealer contacted Detroit to assist in the recovery process and said they would cover some of the cost because I was so close to the 100,000 mile mark. No acknowledgement of a near fatal disaster. Did I mention I was in the far left lane when the car shut off and left me without power-steering.

I am the sorry owner of a Chevy Impala. I have been a GM customer for over 20 years. I have always tried to support American made cars. My experience with this Impala has been a nightmare. I have taken it to the dealer several times and have gotten treated very poorly. The rear defrost just quit working. Tire system failed, now I am waiting to be seen for the recall and need to have someone check out why my car gives me the message engine power reduced. Once I have these things done, I will be returning this car and I will never purchase an automobile from GM or any of its affiliates. I am so disgusted with this car. I depend on this car (I cant call it an automobile or vehicle) to take my child back and forth and I need to get to work. I cannot afford to jeopardize her safety. I will never recommend GM to anyone.

12-23-2021 bought a new 2022 Chevy Colorado from Luling Chevy Luling TX with 260 miles on truck. It took a crap leaving us stranded on hwy. Towed it to dealer. They dont know whats wrong with it. Dealer sold another 2022 Colorado to me but I lost 2k on first one. I think GM should help me with the 2k loss I took. 260 miles!!!! Always been a Ford man.

Car was purchased new less than 6 years ago, less than 66,000 on it. Have had oil consumption issues. Three weeks ago, check engine, StabiliTrak, and loss of engine power lights started coming on while idling at stop signs and lights and experiencing stalls at same stop signs and lights. Husband checked and even though the check oil light was not on, there was virtually no oil in the car, added 2 quarts. Took car in for service. Dealer said it was a stretched timing chain and fuel pump needed to be replaced. Take home and return the following Monday when parts are in. When they went to do the service, engine was found to have lots of metal in it and needed to be replaced at our cost as warranty is out. Dealer offered no other options.GM says they can offer no assistance as the engine was not torn down. Dealer then offered a 10% discount on labor. The engine is still costing me $3,900 plus tax etc. I am appalled that GM is making me pay as this the car was regularly serviced. An engine should not fail at less than 66,000. Customer service has pretty much said suck it up. We will never purchase GM again. Four of our last 6 vehicles have been GM cars and I feel really stupid that we purchased a 2015 Chevy Equinox for our childrens use last year.

I purchased a 2020 Yukon Denali at the end of December 2019. I have purchased a new Yukon or Tahoe every year since 1996. My experiences in the past have been generally great since Im always driving a vehicle with very low mileage and always still under warranty. This 2020 model had only 7000 miles on it when several service lights started to appear on the instrument panel. These included ABS braking system, Stabilitrack, Forward collision system, Cruise control, and Trailer brake system. Any of these can be serious safety issues. I brought it in immediately to my dealer in Branson, Missouri, Pinegar GMC around the first week in July. They checked it out and said it was a faulty module of some sort that controls all those things and they should have the part in a few days. It has been 2 months and they not only still do not have the part but cannot say when it will ever show up. My question is why cant they get one off the assembly line since they are obviously building these cars every day and must need these modules to keep production going? Very poor communication and customer service.

July 22, 2019, we (Fiance and I) purchased a 2019 Chevrolet Silverado from Crew’s Chevrolet in North Charleston, SC. Within the first few week, we heard a constant thump coming from the rear of the cab. We took it in to the dealership not once, not twice but three times in order for the problem corrected. We were informed by the dealership that we could file a claim with GM so, we did. It has been a pain ever since. Once filing the claim with GM, we were assigned to a Senior Advisor. After a few conversations with the initial Senior Advisor, we found out they were no longer with the company and no one knew anything regarding the status of our claims. A week or so later, we received a phone call from another Senior Advisor, Tori, who was now assigned to our case. From here, I can’t even begin to describe the frustration I have felt. I have gone round for round with Tori regarding what to do, what’s going on and what to even think regarding our thumping with the truck. A civil engineer was sent to the dealership, a ton of sealant was applied and it is still thumping! (NO surprise there). Tori calls every 2 to 3 days to tell me that there is no update regarding our claim. There is an “Internal Resource Team” that apparently has not responded to her since the beginning of January. I have even called the service advisor at the local dealership and she seems to know more about our claim than the Senior Advisor assigned to our case. We are extremely frustrated and just want this to be over. We want our money back for the lemon that was manufactured by GM. We want to move on and not have to deal with the constant frustration with GM, Tori and the 2019 Chevy Silverado sitting in our yard. We have to make our payments while we do not feel safe driving this vehicle and have made that extremely clear. When will we get the answers?

Six days after the purchase of a new truck (1 mile on odometer) while making a left turn the front left wheel fell off the truck. The truck hit a car at the intersection and damaged the front and back bumper but was driveable. GM has denied the claim.

I had been driving GM all my life and I love it. But on the past years it have become an experience brand to buy and keep when others brand have gained reputations on durability, longer warranty and lower cost in general.

It has been 3 months since GM has classified our truck as a lemon, and still do not have a replacement truck. After complying with documents 3 times to Henry and getting little to no help we were turned over to Sean who has only been slightly better. If you ask to speak to his supervisor first he will then call you back, then today being told by Sean that he contacted the Dealership about ordering us a new truck, then checking with that dealership and being read the emails from Sean this was not the case. I was told that we had to find a like truck and send the VIN # which I have but the truck is sold by the time Sean gets around to replying to the emails I send. This whole experience has caused extreme hardship as I need the truck to tow our trailer to Houston for my Husbands cancer treatments and it has been a financial burden driving and paying for Hotels as well as compromising my Husbands health by staying in Hotels, etc. All we want is a truck to replace the Lemon Truck we have so I can keep my Husband safe in our own trailer.

GMC service reps informed us that the GMC 3500 trucks can sometimes have major problems with fuel system. Causing metal particles to travel throughout the engine and other parts. Had to leave my car truck for 20 days at Georges Chevrolet to be repaired. Not only did they not repair my truck properly the 1st time but the only loaner they could give me was a Chevrolet 1500 Silverado that not only leaked oil but didnt have the horsepower that I needed to pull my trailer. Im a landscaper and Im self-employed and need all my equipment for work, i.e. my GMC 3500 to pull trailer. I incurred loss of wages/revenue due to leaks from loaner truck and unable to pull equipment. GMC stepped in and assured me after several telephone calls later that I would be compensated for my loss of revenue and as a dissatisfied experience at Georges Chevrolet. Again after several other calls we finally agreed on compensation and that was basically an extended warranty. After several months later we still havent received extended warranty that was promised by Gilbert, GMC customer assistance. Gilbert called me several times to follow up and assure me it was approved and I would be able to take truck anywhere to get serviced in 2 days, 2 times this month. I received an email stating that I would have to wait another week. I took the day off of work to get my truck serviced and I am unable to do that now until I actually get documentation stating I can do so. When I called Gilbert at GMC asking him why he misled me he simply said I was wrong and there is nothing I can do about it. In other words OH WELL. I now need to wait for my documents to get my WORK TRUCK serviced and hope it doesnt break down or cause any further damages to my engine. This has been a nightmare. Not only has it hurt my wallet but my reputation as a dependable landscaper to my clients. As a self-employed landscaper my dependability is everything to stayed employed and get new clients/references. This has really cost me more than they can ever comprehend. As a long time and loyal customer to GMC I am very dissatisfied to say the least and will never recommend this company again. As soon as I can afford to get a new truck I will definitely not get another GMC. I know now that they are not dependable/reliable vehicles nor do they care about their consumers.

My 2015 Silverado 1500 broke down with 39,000 Miles on it. I had it towed to a Chevrolet Dealership. When they looked at it they told me it was the Fuel Injector on cylinder 6 that was faulty. Because it was out of the 3 year/36,000 Mile warranty I would have to pay for it myself. I told them I understood and would pay for it since it was out of warranty. They then told me that since the vehicle was apart that I should replace the Fuel Rail and ALL the other Fuel injectors on that side in case they were bad too. I didnt think it sounded right, but since I brought it right to the dealer I figured I should trust their opinion. I replaced everything they said which came out to $1,300. Mind you this is a truck with 39,000 miles on it. It gets worse. Once they put it back together they told me it still wasnt running right. They kept trying to figure out what was wrong with the vehicle because they couldnt figure it out originally. After they replaced the fuel injector they told me it wasnt working again. They then replaced the pushers, still wasnt working properly. After that they decided they needed to call the GM Engineers to figure it out. Once they were called they found out that the entire cylinder needed to be replaced. It took them 3 times putting it back together totaling 2 weeks without me having a vehicle to figure it out. Im not even blaming the dealership because I can understand that things happen. My real problem is with GM themselves because I called them after this all happened to explain the situation. I got in touch with a woman named Sandra. I was explaining to her that I should not be liable for the fuel injectors seeing as they obviously let go due to the issues that happened from the warrantied parts. She took almost two weeks to come to the conclusion that even though I did fuel injector cleaners with all my oil changes that it was still me that should be on the hook for all the repairs, even the fuel injectors that never needed to be replaced at all! I told her that I can even understand replacing the one that was bad, even though that it was done based on a poor diagnostics. In all reality had they fixed the problems in the motor first I would have never paid for the fuel injectors. It seems to me that they brought up the fuel injectors first just so they could charge me for them and then say that there are other problems that need to be addressed. She wanted to give me a $100 Chevrolet service coupon! Really?! I now have a truck with an extensive amount of motor work done on it with 39,000 miles. This is how GM backs their vehicles? Disgusting, that is all I can say about my experience with GM to this point.

I bought a 2010 Chevy Equinox in Feb, 2015. I was given a carfax and told, appears there are no serious issues or repairs. # mo. later had a 1,500 repair - GM picked up half as timing chain had an added extd warranty due to many failures. It was THEN I was told about MANY EXTD WARRANTY ISSUES BEING fixed before 80,000 on my car! Now at 114,000 I have complete trans. failure!! I was told Oh well. I didnt get the extended warranty at 104,000 when I bought it because I was assured the car had NO major issues. GM WILL DO NOTHING although there are HUNDREDS of complaints online about the 2010 transmission failing. The dealer wants 4,000 to fix it. It will be returned and repod as I cant pay for it, and I cant fix it. Thanks GM. CAR is a lemon from the word GO!! As many people who have a failed transmission on this car, there should be a RECALL or another extd warranty. I will go back to a foreign car! I will never own a GM again.

I went to the GM dealership in my town for a diagnosis on my SUV because it had an awful vibration. Please understand my beginning frustration as Ive only had the vehicle a little over a year and already numerous problems. They call me a few hours later and tell me its the wheel bearing. Irritated about how much Ive spent on it in an year I called the GM directly and they were going to pay some of it. Until the manager at GM got a hold of the manager at the dealership. The dealership lied, about conversations we never had, diagnosis he never gave me. So anyone looking for a vehicle in the Vermont area? Dont go to aldermans Chevrolet!

I am writing this complaint as I am very disappointed the way my whole purchase and ownership experience. I feel that a profit motivation has ruled the decision making process and customer service non existent. Firstly at the purchase of our 2012 Chevrolet Cruz, one major significant item was not offered and when we became aware of this item we were told it was too late. Then on the first trip we hit a pothole and damaged two tires. No problem, we have warranty. But even the dealership gave us the vehicle with three tires with a maximum of 21 PSI 2 at 18. We paid for this as no one was responsible. We noticed on the side mirror at the outset what we perceived to be polish dust. Upon the initial washing we became aware that it was actually a defect. We drove to the dealership only to be told we will sort it out. However, after repeated complaints we were told it was never written down and you now are out of warranty. GM in their infinite wisdom agreed and refused to change them. Managers looking at the mirrors have said off the record that it is definitely a flaw, but I guess in this experience it will be up to us to solve it. Other items which were not on the warranty. Replace the brake disk and the pads at 30,000 KM (As a former Rally racer this is absurd). The air conditioning works poorly to say the least, even I had to pay to change to replace all the filters. There is a power surge from the gearbox at gear change - still unresolved but we are out of warranty.I worked at GM and this is something I never saw from a quality perspective. I am also a second generation GM owner as my father lived and breathed GM and owned GM cars for approximately fifty years. At this point Big Brother and its profits have lost a customer and I will never consider a GM product again. I can assure you I will expound my experiences to prospective buyers as well. I have never favored Lemon Laws but I now realise that they have a place and are needed to protect customers. Thank you for reading.

I have a collision shop and have been having issues with General Motors parts since the strike. The latest experience was a customer that got rear ended and needed a new tail gate. (Multi Pro Style) After 4 weeks of waiting we got the gate, prepped and painted it. When we went to assemble this gate we noticed the gate was about 2 shorter than the original one. This is the only Multi Pro gate they make. I would love to know what is going on with this mess. My parts guy just said, Well I will order another one. POOR JOB GM!!!

I purchased a 2017 Escalade from Cadillac of Novi 1 month ago. Less than 3 weeks having the vehicle the head gasket needed to be replaced. My Escalade was in the shop almost 2 weeks and GM refuses to try to make the situation right. The thing that blows my mind is 4 months earlier my wife purchases a brand new Cadillac CT6 and less than having the car 2 weeks the sunroof motor completely goes out. Car was in the shop 1.5 weeks again. GM was no help and does not care about pleasing their customers. I highly advise anyone to stay away from GM vehicles. They are not reliable and GM will not be there for you after the sale.

I purchased a 2012 Chevy Equinox from a local dealership in July of 2015! When I purchased the vehicle it had approximately 64,000 miles on it! When we done the loan for the vehicle, we went through a local bank where my father has banked at for many, many years! My credit score is not the greatest, so my wonderful father agreed to co-sign for me so I could purchase the vehicle and help build my credit! When we done this loan, I was supposed to have been the main one on the loan and my father of course the co-signer! When we purchased the vehicle it did come with a warranty! I believe it was the second day that I had the vehicle, I was backing out of the parking lot where I work on my way to get lunch, and the vehicle started to shake and act as if it was going to quit! The whole way to McDonalds and back, which was about 10 minutes, the vehicle done this!It actually did quit on me once and I got it started back up and was able to make it back to work! I called the dealership and told them what the vehicle was doing and they told me just to bring the vehicle back over to them if it would make it and they would take care of it for me! I took the vehicle back to the dealership, and they gave me a rental and a couple days later they called and told me that it was a sensor that had went bad and that they got it fixed and the vehicle was ready to be picked up! It drove just fine for a while. Then I started having issues with the oil, it would go through oil like crazy, and I would go to start it up and it would sound horrible! The only way I can really describe the sound it would make, is it was a loud ticking noise and then when given the gas it would make a loud whining sound and when slowing the vehicle down or coming to a stop it would start jerking itself like it was trying to quit!I took it back to the dealership again, and If I remember correctly… they replaced the Fuel pump! Again... it drove fine for a while and then it started doing the same thing! We were constantly having to put oil in it, and drive around with it making the same horrible sound as before, and you didnt know if when you came to a stop or a low speed if it was just going to quit on ya! I ended up having to take the vehicle back to the dealership a couple more times over this issue and the last time I had it there they told me that the only thing they could do was an Oil Consumption Diagnostic Test which involved me having to bring the vehicle back to them, every so many miles to be checked and that I would have to pay to have it done because it was NOT covered under the warranty! I declined to have it done!Some may not understand this... but my fiancé and I are trying to raise three kids, provide for them and each other on top of bills and other everyday necessities, on very low income! It is a constant struggle for us just to keep our heads above the water and keep from drowning! We are trying to survive in todays world the best we can, and we did NOT have that extra money to pay to have that test done, nor the time to keep taking the vehicle back to them every so many miles to be checked! No one knows our situation but us, and we decided that we just couldnt do it and declined to have it done! So here I was... in debt for this vehicle that I hadnt had very long... that I kept having the same repetitive problem with over and over again! So this issue continued on!Some days it would run fine, then other days it would do the awful noise making and trying to quit on me... and we were still having to put oil in it about once a week… sometimes every two weeks! This past August we went on vacation with family, and of course my fiancé, kids and I were going to all go in the Equinox! We took the vehicle and had it serviced... oil change, and other things before we left! We went on vacation and the vehicle drove just fine there and back! About a month after we got back from vacation, I got in the vehicle to come to work one morning and it started making the same noise AGAIN as soon as I started it up! Only this time it was much worse! I mean it was SO loud that when I stopped to get breakfast and the bank to deposit my payroll check that I had to turn the vehicle off just so I could hear over the intercom! I mean it sounded so bad I just thought the motor was gonna blow right then and there!I made it to work and my fiancé called a different dealership that many people had recommended to us, and told them the problems we were having and asked if they could get it in to look at it! We had already decided that we were NOT dealing with the original dealership anymore because of the issues in the past and the poor customer service and rudeness that came along with it! This other dealership was not local, like the one we purchased it from, but we were told so many good things about them and I had known of several people that purchased vehicles from them and always had good luck, so thats why we decided to go with a different dealership this time!!! They were very nice to my fiancé, and tried to get the vehicle in as soon as possible to look at it! This was on a Thursday and they made us an appointment to bring the vehicle on the following Monday morning!My fiancé went and got THREE quarts of oil to put in the vehicle, thinking maybe that would quiet it down or at least keep it going until we could get it to the other dealership that following Monday! It got me home from work that night, and that next morning my fiancé got in it to take the kids to school, and he calls me and he says I really dont know if I’m going to make it back home in this thing, it sounds like its just going to blow any minute, and it will barely go up hills! He did make it home. And the second he pulled in the driveway the motor blew up! It was done for! Wouldnt do anything... Now what to do???We knew that we were going to have to have the vehicle towed no matter where we took it, and the dealership we had the appointment with the following Monday was a good ways away, and we didnt want an outrageous towing bill, so we decided to call the original dealership back... seeing how it was just 10 minutes away, and told them what had just happened! The guy my fiancé spoke with was very rude! Which was nothing new, because they had always been rude to us over the vehicle! He told my fiancé that it would be at least 3 to 4 weeks before they could even get the vehicle inside the garage to even look at it, because they were busy and shorthanded! He made it VERY clear that we would have to pay the tow bill and have it towed to them (which I knew that!). Im thinking... 3 to 4 weeks before they can even look at it??? What am I going to do!?So we call General Motors and we tell them the situation, and ALL the problems we have had with it, and they were very cooperative! They started a case and gave us a case number! Come to find out, they have had MANY issues with the Equinoxs. There was even a special coverage adjustment on it due to... Excessive Oil Consumption... and we were under the impression that they were going to help us out and do something about it, considering that was probably a big part in why the motor was blew up now!!! We were told that in order for them to start the case that we would HAVE to take it to the dealership we purchased it from and go through them... because right off the bat we asked if we could have it taken somewhere else!!!We were told that they would be contacting the dealership and let them know what was going on and that the vehicle would need to be towed over to the dealership and that they would be getting back in touch with us soon! We had the vehicle towed over to the dealership and the manager in the service department told us right of the bat that it was going to be awhile before they could even get in in the garage but he would try to get to it as soon as he could! They did give us another vehicle to drive! At first General motors was very cooperative and concerned over our issue and kept in contact with us, and then it was like... nothing! We would go a week or longer without hearing anything from the lady at GM that was handling our case, or the dealership!My fiancé and I would call and call GM trying to get through to the lady handling our case and we would get told Shes on the other line with another call, but Im sending a message through to her right now and she will get back with you as soon as possible! Or we would leave her messages on her voice mail and still never hear anything back from her! This was an everyday thing!!! We contacted the dealership to see if they had spoke with GM or knew what was going on and the manager at the service department was very rude with my fiancé and informed him that it looked to them as if the vehicle had been neglected and not kept up on its regular oil changes and that he wanted documentation where we had the oil changed in the vehicle!I do believe his exact words were And I dont mean some receipts from your buddies down to the local mechanic shop either. I want documentation from an actual dealership where they changed the oil in it!!! Okay... every car I have ever owned in my 30 years, my father or fiancé has changed the oil in them 90% of the time! So how was I going to get documentation from an actual dealership for an oil change... and why is it even the dealership’s say so on what we need to show them when GM motors is the one handling the case!? Because its not up to GM if the vehicle gets fixed, Im the one who has the say-so was the answer I got from the manager at the service department! So we try to contact GM and the lady handling our case. AGAIN to see what in the world is going on!When we finally got through to her, we told her what the dealership was telling us, and that we needed documentation from a dealership where we have had the oil changed, and how we change the oil ourselves, and how confused we were because we thought GM was calling the shots, but manager at the service department said he was! She told us that she understand that we changed our own oil, but if we COULD to try and get receipts where we have had it changed in the past or purchased the oil ourselves... and that they didnt understand why the dealership was making such a big deal over it because GM were the ones replacing the motor NOT the dealership!!!Then we get told from the dealership that GM doesnt pay to replace the motor... They replace the motor and then GM will reimburse them back, and that he (the manager at the service department) is the one that has to sign his name off to do that, and he couldnt until we turned him in receipts where we had the oil changed because to them it looked like we neglected the vehicle and it was our fault, and if GM decided not to reimburse them back, then they are the ones out thousands of dollars!!! Then we get told by GM that they dont handle it that way! They SEND the dealership the new motor so they didnt know why the dealership was making such a big deal over it!I go through this back and forth ** for about a week... and in the meantime my fiancé goes to a couple auto stores here in town to see if they would have any receipts where we purchased oil, and that was a no-go because he was told that their computer systems didnt keep records of oil purchases! They had records of other stuff we purchased... windshield wipers, filters etc. but not of oil! I know of a couple times we purchased oil from Walmart, so I even went on my Walmart app where I scan my receipts to get rewards back, and I still couldnt find anything, once my father purchased the oil and oil filter and changed it in his garage, but he didnt have the receipts! I could come up with one receipt showing where we had the oil changed back in August before we went on vacation!The lady at GM told me to fax it to her and she gave me all the info and I faxed it right away! She was supposed to contact us back the following day after she received the receipt, and did not! We went a week without hearing anything back from them! We called time after time, leaving her voice messages and being told shes not at her desk right now, but we will give her the message that its urgent and that you need to speak to her right away! Still wouldnt hear anything back! One afternoon I was out washing the rental car that the dealership had loaned me, and my fiancé calls to tell me that the dealership just called him and told him that if we didnt have some documentation where we changed the oil by Friday that we needed to return their rental car and that they were gonna shove mine out back!!!My fiancé had told the manager that we already faxed the receipt over to the lady handling our case at GM but she hadnt contacted us back, and once again he told fiancé, that HE wanted the receipts, they were the ones that called the shots!!! I was SO upset when he called and told me, that I wanted to take the rental car back over to them right then and there before they tried to say I mistreated their vehicle! I was SO upset and tired of getting the run-a-around over this damn vehicle that was blew up and that I still had to make the monthly payment on, that had been sitting over there to the dealership for almost a month now... that I just lost it! I sat on the back porch and just cried my eyes out, and I will never forget my 6 year old son coming and sitting down beside me and patting me on the back and telling me Dont cry mommy, we will get your car fixed... and when I get older Ill go buy you a new, better car!We contacted GM again and told them how the dealership was treating us and that we were SO confused on who was the one that was supposed to be handling this, because were getting told something totally different than what they were telling us! The lady at GM said she would contact the dealership and just to wait on taking the rental car back that day and she would figure out what was going on and get back with us the next day!!! Well that next day came, and Friday (when they told me to bring their car back if I couldnt provide them receipts) and the weekend... and Monday and we STILL never got a call back from the lady at GM nor the dealership! Tuesday evening around 3:30 the dealership calls and says they want their rental car back now! I take the rental car back over to them and at this point Im beyond and over the hill furious!My fiancé and I walk in the service department to give the keys back to the manager and he wants to know if we have those receipts for him!? I explained to him that... No. I did not. I faxed it over to Canedra (the lady handling the case) like I was told to! I started digging in my purse and luckily I still had the receipt in my purse! I gave it to him, and he immediately gets rude and starts shaking his head and tells us That’s unexpectable! We explained to him all the trouble we had went through to try and come up with some receipts where we purchased oil because we change the oil ourselves and we had no luck, but he didnt care one bit! I explained to him that Canedra (at GM) told us that it didnt really matter if we had records or not, so I was confused to as why he was even making such a big deal out of it!His exact words were I dont care who you talked to. One day you can get Shanequa... and the next you could get Tom. You aint talking to the right person, you need to call them and tell them YOU need to talk to someone in the US... because when you call them they’re sending you to someone overseas that dont know what they’re talking about! I told him that we would go out in the parking lot and call them right then and there! He said You need to tell them that they need to contact ME as of last month, because I got your vehicle sitting back there taking up space and we’re about ready to shove it out back! My fiancé and I go straight out into the parking lot and call GM... and OF COURSE we get told Shes not at her desk right now, but Im sending her a message right now to get back with you ASAP! We demanded to speak to someone NOW!My fiancé told her that we we’re standing out front of the dealership and they were needing to know something NOW, as well as us too! After about 10 minutes we finally got through to her! We told her what was going on and asked if she had got the receipt we faxed a week ago?! She told us she did, and that she was going to put us on hold and call the manager there at the service department now! We were on hold forever, and we knew the service station was closing soon so we decided to head back home, and my fiancé phone had went dead anyhow!We get halfway home and after trying to call the lady back 50 times she finally calls us back to tell us that she just spoke with the manager at the service department and he says that there was black sludge in the oil filter, and that we had neglected the vehicle and that was why it was in the shape it was in and the one receipt we had was not enough, so unfortunately they werent going to be able to replace the motor! My fiancé asked her... So even though the vehicle has a recall, or is under some extended warranty due to excessive oil consumption, which has probably led the vehicle to the shape its in, you’re telling me there is absolutely nothing you can do because the manager at the dealership told you we neglected the car and because we could only provide one receipt where we changed the oil???She replied Yes sir unfortunately so... He says there is some kind of black sludge due to not changing the oil, and the one receipt isnt enough proof! My fiancé asked her if there was some kind of law stating that we had to take our vehicles to an actual dealership to have an oil change and get documentation!? And she replied No sir there is no law! We both were just SO upset and mad that he just hung up on her and turned around to head back to the dealerships service station but they had already closed! I just cried the whole way home! Thinking... what am I going to do!? I have no vehicle. I havent had one for a month now. And its all up to me to fix it now! I went and talked to my father about it, because I didnt know what to do and needed his advice since his name was on the loan as well!He advised me to look into the Lemon Law... so I did! In the meantime I called the dealership to ask them where the vehicle was because I needed to have it towed back to the house until I figured out what to do. I didnt know if they still had it in the shop or had already shoved it out back like he said! He told me that yes it out back AND before they could even release the vehicle to us that I needed to take care of my bill for 600 dollars where they tore the motor apart to diagnose the problem and put it back together! Which I wasnt aware of... but he said I was because I signed a paper that stated that! Okay. Not only do I not have a vehicle but I just had to make the monthly payment on it which was 300 dollars but NOW I gotta come up with 600 dollars just to get the keys and have it towed outta there! In the meantime someone contacted me from a law firm through the Lemon Law website I went on!They told me I needed to get all the information on the vehicle and a copy of the warranty and all documentation that the dealership had record of from previous times I had the vehicle to them! So I did... only to get told that where I declined to have the oil consumption diagnostic test done before, that they wouldnt look into my case! What do I do now? My father called over to the dealership to tell them the vehicle was gonna have to sit for a while because I was still trying to come up with the 600 dollars to pay them! He asked them how much it would cost for them to just replace the motor, and for a new motor from GM 2 year warranty I do believe it was going to be around 7 thousand dollars, BUT they called around and found a used one with low mileage for 2,500! As of now mine had around 88,000 miles on it! I put a little 20,000 miles on it from the time I bought it!My father and I decided to just try and pay to have a used motor put in it because there was no way either one of us could come up with 7 thousand dollars for a new motor! We went to the bank where the loan was through and tried to have it refinanced, and get an extra 3000 to get it fixed, and that was a no go! We went to several other places to try and get a loan even just until I got my tax return in a few months and was able to pay it back and nowhere would help us out, as I stated before... My credit is not good, and my father’s debt to ratio was too much! What do I even do now? I’ve been without a vehicle for over a month, still making the payments on it and the motor is blew up, and I cant even get the money to fix it!I was in such a mess over this vehicle and so upset and stressed out on top of other things going on in my life that the only thing I could think of to do is file bankruptcy... So I made an appointment with a lawyer and gathered up all the information I needed to take to my appointment, and one of the things I had to do was get my credit report and write down everything I owed! When I looked at my credit report I noticed that the loan for the vehicle wasnt even showing up, and that was the whole reason I was going to file bankruptcy. Come to find out, my name isnt even on the loan! Just my father’s name. So thats a no go!So NOW it has been almost 2 months since I have been without a vehicle and dealt with all this **, and its still sitting over to the dealership in their building out back, with no way of getting it fixed until February or March when I get my tax return, and this WHOLE mess has now become all on my poor father (which just found out he has skin cancer on his nose) because the vehicle is only in his name! I have never in my life been in such a situation where I feel so helpless and like a total failure! I dont even know what to think, or say or even do about this mess! Im clueless! Thats my experience with GM Motors!

It would seem that General Motors doesn’t understand customer satisfaction. Before today, if you would ever ask me what car to buy, I would always recommend a GM vehicle. It will be long time before I do that again. Through my local dealer I ordered a part 2 weeks ago, for which they took my money to order it, the part has shipped to one of the GM warehouses, who doesn’t seem to have any urgency to release to the dealer from which I purchased it.Even the dealer has no luck requesting the release of the part and GM customer service says I have to work through the dealer to get the part released because once it has shipped from GM, GM is no longer responsible for it, even though, according to my local dealer, this warehouse 75 is the GM centralized distribution center. I am now waiting on a supervisor from GM customer service to call me back. 24 to 48 hours although in the meantime I am stuck driving on a cracked GM rim that could go out at any time. Being a GM owner all my adult life, this has me frustrated and has developed a true regret in standing by GM all these years. General Motors, you have lost a long term supporter.

I bought this truck at Hampton Chevy. I went there to get it fixed on October 10, 2021, it is February 23, 2022, now and the problem has not been resolved. Ive been there over four times and they are completely stumped, one mechanics looked at me as if I should have bought me a Ford. At this time, I would agree. I have a iPhone 12 which cannot connect to my truck and the mechanic and the GMC representative are telling me its my phone but the same phone can connect to another Silverado same year and my brother phone which is the same model as my phone cannot connect to my truck. Under the same breath they say its my phone fault but dont recognize that two iPhone 12 cannot connect to that Silverado and the same 2 hour phone 12 cant connect to another Silverado. And now they basically are asking me to accept the condition of the truck 2020 truck because they dont know what to do to fix it.

Duramax LML injector pump failure - Metal shavings went through the fuel system. I need to replace all fuel lines and injectors along with the pump. Chevy says this is not common but the diagnosis is in their helm service manual. I took the injector pump apart and found that pistons in the pump can rotate, causing the roller bearing to cross the cam. That’s what makes the shavings. Bosch, the manufacturer of the pump, said its a GM design. I just want a better pump. The new pump is made the same as old one. $13,500.00 repair bill; help. Its GM and Bosch’s fault. I find it unacceptable. Someone is going to deal with this because Im going to keep making people aware. Thanks.

I own an 05 Avalanche as well as two Suburbans (99 and 09). I have had problems the last few years with the blower motor in my avalanche not working on all speeds, but since I was way past the normal warranty period, I decided to live with it until it stopped working completely. That happened about 6 months ago. I decided to go online for a video on how to fix the problem and lo and behold I find out that I should have been sent a letter from GM about the problem that extended the warranty. I never received these so I decided to call customer. By the way, I have Onstar service, and that would have been a great place to advise me of the problem and extended warranty.After explaining my situation with the first customer service rep, she said that there was an extended warranty for the problem and that I was outside of the coverage period. But, she continued, if you get go to a GM dealer and get it properly diagnosed we will still be able to help you out. I responded, you can still do something even though the warranty is out of date? She responded, yes, just call back after you have been to the dealership and have the paperwork. I told her, I can fix the problem myself if there is not going to be any coverage. She replied to get the truck diagnosed by GM and call back.So I went to the dealership and had it properly diagnosed as the problem, and had it fixed to a rate of almost $400. So then I called customer service back and got a different rep, who pulled up my file. She happened to be a tier 2 rep. She reviewed my file for a few minutes while putting me on hold, then came back and said, Im sorry but there is nothing we can do for you. I asked her to pull up the conversation that I had with the first rep, and she said that the first rep had given me improper information. I said thats great because that improper info cost me $400 instead of maybe $150 if I fix it myself. After battling back and forth with several managers over this they said as far as they are concerned that this was a she said-he said problem and they were not going to accept any fault. They said they could not find the original conversation transcripts.My family has been buying GM vehicles since 1974. Having spent 100s of thousands of dollars at their dealerships and they have no problem losing my business because one of their reps screwed up and they dont have the balls to put the customer first. Goodbye GM. You will never find me at one of your dealerships again. Youve lost one more loyal customer!!!

I had 49,500 miles in my Chevy Silverado and had a catastrophic engine failure. A lifter collapsed and damaged the camshaft when I took off from a streetlight. No engine should fail with less than 50,000 miles on it. GM offered to pay 10% of the repair costs which is inadequate given this engine is obviously a lemon and is unreliable from the factory. Taking a several thousand dollar loss and going back to Toyota. I should have never strayed from Toyota. Because GM does not stand behind their defective engine, I also sold my Tahoe and purchase a Tacoma. I was also able to convince a family member to not purchase a Corvette. I will also work to convince as many people as I can to not purchase a GM product.

Oil change was completed on 6-30-2018. As of 11-20-2018, I have still not received my $30 rebate. Every time I call the 844-656-5369 rebate center phone number, I am given another excuse that will delay the distribution by 4 more weeks. There is no regard for customer service or a sense of urgency. This is my second experience with GM Service Rebates with the same results. Numerous calls are required resulting in extended delays. GM should honor distribution of the rebate in the advertised 8 week time frame. If I am lucky this time, I may receive the rebate within 25 weeks. Handling rebates in this way does not provide an incentive to service my Buick at the dealership.

We had to take our Buick in due to a leak in the sun roof. GM informed us that that is not covered under warranty. They stated the sun roof is not water tight. It is designed to have some water penetrate where it is collected in a channel and drained. The problem with our leak was that the drains were plugged by the material that landed on the roof and flowed into the drain channels with the water. Since it was foreign material clogging the drain and not a manufacturing defect it is not a warranty item on our car with 13,000 miles. Who knew that a roof was not water tight and cannot be allowed to get dirt or seed pods on it or it might leak. My dealer has stepped up to handle it but not GM as of yet. I have call my 2nd level customer service rep 12 times over 24 hrs and just get voicemail saying my call is important and they will call me back asap. GM has 2 things broken, 1 is obviously a poorly designed sun roof, the other is something you can only laughably call customer service.

Does anyone else have this problem? I bought my 2012 GMC Terrain in Jan 2012. During my first week of owning it, we had some bad snow storms. The state uses a lot of salt to battle ice. When I opened the door, I had some difficulty opening it. When I did get it open, I noticed snow, slush, dirt, etc. at the rocker panel area where the inside bottom of my door meets the vehicle. I showed this twice to the dealership and they mainly stated they had never seen anything like it. Now this summer, the vehicle is leaking dust into the vehicle and builds up mud and dust at the rocker panel area. I took it back to the dealer and they put mud guards to see if they will help. I still see dust and dirt at the rocker panel. Otherwise, I like my Terrain. Please, if anyone is having this problem, I would like to know.

I purchased a 2012 Chevy Sonic in 2012 and this was my husband and I first vehicle from GM. We were excited to have gotten our very first vehicle and I thought we were getting a good car. In 2013, we were in the process of moving and expecting another child and we received a recall letter in the mail. In March of this year, we took our car to the dealer and suddenly we have a leak with oil and we had no oil. We were able to get a rental car for a little over a week. Last week I was driving my car to the train station and car begins to shake and I wasnt able to accelerate and operate my car. I usually get on the expressway with my daughter every morning and thank God this didnt happen on the expressway because I could have gotten in a serious car accident. Im very unsatisfied with this vehicle and I dont feel safe at all. Now, its been a week and I was told its a trans problem but they will have to see what happened to cause the trans to go out. I dont believe this will be the only issue that will come up and I dont want to find out what else is going to go wrong. We have a high interest rate and Im starting to feel this was just a bad deal altogether.

I am a former executive of GM. While employed, I cautioned management via the PEP Program that for years GM has not fixed a problem with their driving lights on many of their vehicles. After a few years, at least one or both white driving lights burns out usually from a hot socket, Im told. Ive owned several GM vehicles and presently drive a Yukon among them. For years knowing my years with GM, my friends and acquaintances often tell me, You can most always tell/bet the GM vehicle approaching you with at least one driving light out is a GM truck, crossover, etc. at least 90%+ of the time. I have no answer as to why for years this kind of on-going negative on-road advertising has been allowed to exist, do you? If its a supplier wiring harness issue, lets fix it as no amount of TV and other media positive advertising can overcome a day and night visible problem that gets most peoples constant attention and commentary. (In short, would any of us re-buy vehicles that after a few years, long before their lifetime runs their course, visibly advertise that they have a rather simple visible fix that seems to be an endemic GM problem? I think not!) Like Forrest Gump is noted as saying, Stupid is as stupid does. For all our GM families sake, investigate and fix as appropriate this seemingly forever on the road negative adverting. I am Randolph **, GMs past General Director of Information Security, previously located in the Ren Cen for many years.

My husband and I purchased a 2013 Chevy Malibu in Nov 2013. New car. No issues until April 2015. First, my Service Parking Brake light came on now and then. Took it in and they said it was a fuse box. Ordered a new one at our expense. Two days later the engine locked up. Got it towed and dealership ordered a new engine. Replacement engine was knocking after just being installed! Second new engine installed and runs fine. Still had Service Park Brake light on after replacing the fuse box. 250 miles later, engine started knocking! Took it back again and dealership left torque converter bolts loose. They claim to have tightened them and replaced the fuse block.Started a case with GM to get the car bought back because its obviously a lemon. No longer have the light on, but now the car idles rough and shifts terrible. GM will not allow the dealership to work on the car unless there is a code on their computer when they hook it up. Its not throwing any codes and no lights on the dash, so we wait. This is absurd! I have talked to a senior rep at GM several times, and she said we have to go through this and they will probably not ever buy it back. Not happy and never buying Chevy again!

I purchased a 2009 Chevrolet Malibu LS in 2011. l loved the car at first sight. A few weeks after purchase, notice that the transmission would jerk at certain miles per hour, and fluctuate at certain speeds and when the cruise control is engaged, it fluctuates also hmmmm... So I called GM in April of 2012, had them look up my warranty and they said I was in luck. My power train was still in effect WOW. Was so happy to hear that so I took my car to the local Saturn Cadillac hummer dealership which also was owned by GM back then. They kept my car overnight and have me a rental. I was so happy.Called them up the next afternoon, car wasnt ready. Called them the next morning, they told me they didnt see anything wrong and said I can come and pick up the car. They told me the car is running as design hmm.. I wasnt satisfied with that answer so I took it to Ed Morse Chevrolet, a next dealership that doesnt know whats wrong with my car. First they told me it was the solenoid. They have me a rental that happens to have the same engine and transmission and that car drove perfectly, so a few days later I picked the car up. That next day, I notice the car was still doing the same thing. I misunderstood my warranty statement, also it said 100k or September 14 2013. Silly me, I thought it was my option lol, so before all of that occurred I was back and forth with this dealership.GM and GM customer service specialist who in my opinion is a waste of time, it took them after my warranty expires to diagnose my car with a bad torque converter which GM would split the bill with me. OK that was $850 dollars. Wow. I was furious it took me and GM 2 weeks to come to a conclusion that I would have to pay half so I saved up my portion, took the car over there and they didnt want to give me a rental and I just had a baby girl. I was furious and still am. OK I left the car over there for three days, picked it up and the car was still doing the same thing and just three weeks ago they told me they want to keep the car for another 24 hours, thats 3 working days. Ive had enough. I talked to another GM dealership. They told me that Ed Morse should of had recommended the new transmission since they dont repair they replace the issue should have been corrected. They quoted me over $3500 for a new transmission with installation, but according to them if I can get GM to give me a deductible cost for over $1400, that sounds good but I thought about it. Why should I pay when I was trying to get them to fix my car for 2 years? Im gonna sue this dealership in a few weeks, wish me luck. Going to the judge, will see things my way and see the incompetence and lack of respect that has for their customer! Cant put order number, dont know which one to put got like three of them.

We bought a 2020 Chevy 3500 and we have nothing but issues the day we bought it. Been in shop 10 times over injectors, it’s in the shop as I’m writing this review!! Chevy will not help us at all. The truck has set in shop for 2 months of its life and we brought it in October so do the math. Now we have tried trading the truck off and no dealership wants the truck because of the service history. We use this truck for work and when truck is setting we aren’t making money, the truck has cost us thousands and we can even get a we a sorry from GM. This last Diesel truck we will ever buy from Chevy and this is a far warning to anyone that’s thinking on buying a Chevy pickup.

We walked into one of the dealerships to check out the new Cadillacs and the new Chevys and have an idea about the cars. When I walked into the dealership, I sat in the back of one of their cars and when I tried to get out, I couldnt. After that, the sales person at the Cadillac dealership approached us and I was disgusted by her attitude. We talked about leasing an SRX and she told us she would like to get us into a 2013 SRX. The car that we brought in had less than 8,000 miles on it. She offered to appraise the vehicle, but to our surprise, she came back with a high lease payment with high down payment for a 2013 SRX even when all incentives and discounts were applied to it. I was even more disgusted by her and her attitude. After that, we left. Personally, I would never do business with a dealership like that, and you would think that we would be treated better given the fact that we have been loyal customers with GM for 21 years.

Would like to any other people have experienced this? Contacted GM and was told it passed warranty so it was my problem. Been buying new GM trucks for 35 plus years and could not even get anyone in management to discuss the matter. Requested warranty manager information and was informed that could not be given out. Anjelica dismissed my complaint and request by knowing how I feel? Now I have a vehicle that should be very valuable as a trade in that has lost most of its value due to a GM defect in its process.Working as a supplier for many years GM finds any defect products from a supplier they put them on third party inspection at the suppliers cost even if it puts them out of business. This is in stark contrast to Honda for example who send their best engineers from the company to help solve any issues with no cost to the supplier. Tried to find a place on the GM website to ask this but guess they did not provide that so people would not see their lack of quality control.

I have a 2014 Chev Sonic, all 4 wheels are rusted, I went to the GM dealer and he told me that it was poor quality metal because they were made in Korea. Needed to contact GM. After 2 weeks of no news, I contacted GM customer service. They would check into it, 3 weeks later they told me there was no warranty but the dealer would paint them. The dealer said we would order the paint. That was in late June. They have still not contacted me. I went back last week to the dealer because the top center of the rubber steering wheel is worn smooth, not cover and no explication as why. I worked for GM dealers for 37 years and have seen a lot that was passed under warranty that should not have. The car is under 3 years old and less than 50,000 kilometers. I was a GM man all my life but that is over now. Never again.

I took my vehicle to the dealer over a month ago with what I thought was transmission problem. Was told that I needed a torque converter and would be covered under warranty. Again, this was over a month ago and still no parts. I called GM to see if they could help. After about 7 days of waiting on a response from GM, was told that there was nothing they could do and should continue to reach out to the dealer. So I call the dealer back to be told that they have over 40 other vehicles on their lot that they can’t service because they can’t get parts from GM. I think this is the most ridiculous thing that GM cannot get parts to the dealers do that the vehicles they sell can be serviced or repaired. WHAT A JOKE. And they can’t blame it on the strike. Was told by dealer service manager, they were have issues getting parts before the strike.

My truck had a problem where all 4 of my brakes locked up and the brake pedal would not depress at all. I had to drive from 2 to 4 miles to get where I was going with the accelerator pedal fully depressed and going 35 miles per hour. The brakes were all four very hot and smoking. Within 2 hours the brakes were back to normal. This happened approximately 5 times before I was able to get into a gm authorized dealer. They let me use a loaner until they could test drive my truck. They called me and told me that they found the problem with the front brakes. I confronted the service manager and told him that they had not found the problem because when the problem occurred all four brakes locked up. He quoted me a price of $850.00 to make the repairs the mechanic thought would solve the problem. I told him that he had not found the problem and If I agreed to the costs and the repairs and it continued he would have to absorb the cost of the necessary repairs. He stated I would do that anyway. I authorized the repairs and within two weeks the brakes all locked up again. I asked him if he could call technical services about the problem. He said he only had one mechanic who was authorized to call the gm technical service dept.I wanted me to return the vehicle for them to test drive it again. In the meantime I found another source of information and was told all I needed to do was replace the brake fluid reservoir cap and the problem would never happen again... I was promised a loaner vehicle while they test drove my truck. While I was for the loaner car I casually told the mechanic about the cap possibly could be the cause of the problem. Without my knowledge and without telling the service manager he changed the cap before they started test driving the truck. After a week I called to find out about my truck and they had had no failures. I returned the loaner car and spoke to the mechanic while they were making out the paperwork for my truck and the loaner. He told me that he had changed the cap and raised the hood to show me a new cap had been installed. I have filed a complaint with the dealership and asked for some relief on the cost of the repairs to my truck. I was told that he had met with the service manager and the mechanic and they believe that the cap was not the problem.I have driven the truck for over 3 months since the cap was replaced. As I was leaving the dealership I met the service manager and I asked him if he had called their technical service department about the problem. He stated that he and the mechanic did not believe the cap and since my truck was over 10 years old with over 175,000 miles he would not bother technical services with my trucks problem. I told him if he felt that way HE WAS AN IDIOT. He said thank you and turned and walked away. I really would like to know how to contact someone from GMC who can explain to me how the brakes are affected by the brake fluid cap. Thank you for your time and concern about my problem.

Complaint against (Liberty): this dealer is sucking my blood since four months I am paying almost $10,000 and my car is still not repaired. Every time they ask me to bring the car and they keep it for 2 or 3 weeks and I have to pay thousands of dollars and after I use the car for maximum three days all the problems bounce back into my face. It is not only that, the problems are getting more dangerous at the level that I cant take my kids with me in this car because of safety issues! I have trusted GM all my life but now I will never think about this company again and promise you that everyone I know has a full idea about what I am suffering. I am frustrated to the level that I want to put my car next to your show room with the billing history of the maintenance to show all the people that your company is not considering us as people and that our safety and our familys safety has never been considered by you. I will use all my contacts to tell everyone how I am suffering from your company using TV Radio and newspapers.

Purchased used vehicle in 2015. 1 year later transmission failed (2008 Saturn Vue XR). Turns out to be 3-5-r waveplate. Part was not heat treated to spec in this year’s vehicle (faulty part). Should have been a recall for this problem. GM finally honored coverage of said repairs but only 120,000 miles or less. My vehicle had 123,000 miles when this happened. GM would not honor repairs even though the said faulty part was installed into transmission during assembly.

We bought a 2011 GMC Terrain SLT brand new from the dealer. At 19,000 miles the AC compressor went out, warranty covered that expense. 2 years later the compressor had a leak and the dealer recharged the compressor. This was done without our knowledge while we had the vehicle in for an oil change. At 90,000 miles we had a new transmission installed for $4200. That was our fault for not getting rid of the Terrain. In 2017 the check engine light came on, we were told it was a sensor for the exhaust. 2 days ago the AC compressor went out again. The Terrain was back at the dealer today. We were told the compressor was bad and needed replacing, $1000. The check engine light was really the timing chain needed to be replaced $2000. The vehicle has 115000 miles on it and I cant afford to have it fixed. GMC should step up to the plate and give me and my wife some assistance. We are both retired living off social security!!

GM knows well how to sell cars but when my car is in repair and I need a door replacement I find out that doors are back ordered and for 3 weeks Im still waiting.They are not keeping parts because after they sell cards they dont care what you do and what issues customers will have. Once they got your money they just dont care anymore. They gave a lame excuse that its 2016 car so because its new they dont have replacement parts! Accidents can happen to new and old cars! No one to talk to.

Took my $32,000 car in for recall on key and keyless entry. They rigged it and now it looks like **. I was told I was going to be given a new keys not altered keys. My husband and I are very unsatisfied and have called GM with no positive results.

So bought a 2011 Cruze 1.4 used. It had only 29000 miles so I thought what could possible go wrong with purchasing such a low mileage automobile. Well little did I know this first year production in the US would be a bad thing for this car. The engine eats water pumps to the tune of 3 since new, and then it also has used up 2 turbos as well. A case of poor design I guess on both, and yet customer service does very little but stroke you into thinking they care and issuing you a fancy customer service ticket. As if they will get these problems resolved for you ASAP. Yea, wishful thinking if you think GM will do this for you. I dont know which has turned me off of GM more, their poorly built automobiles or their terrible customer service. But lets not blame the local dealer here, who faces warranty rejection on claims not approved by GM. So they have little recourse too but to do what GM instructs them too. I definitely will never give GM any more of my business as long as I live. Consider yourself lucky if you get a reliable GM products.

2016 Chevy Colorado with 36,000 miles needs new fuel pipe. Vehicle has been in repair shop since December 21. Several calls to customer service where they claim to have escalated the matter up the ladder but no results. GM can’t even give us an ETA on the needed part. Renting a means of transportation for an undetermined amount of time is unacceptable! Nobody has even attempted to offer a resolution. We will never buy another GM product!

I am contacting you in reference to my vehicle. Unfortunately the service manager William has showed and made it very clear he does not want to service my vehicle at all. He told me that he did not know 100% what was wrong with my car unless they tear it down and that his techs dont want to do that and he dont want to pay them to do it. I had took my car to a front end specialist and got a second opinion and they suggested struts and strut mounts. He told me that if my warranty cover my struts, he would have them changed and I was going to pay for the strut mounts to be put on, which he said would be an extra $56. He also stated I needed a timing belt which is going bad for the second time around. I know when I bring my vehicle in, the parts that I am told are bad are covered under my warranty. He told me my warranty denied my struts but when I called come to find out, they never mentioned the struts at all being needed to repair. He also made a big deal about my warranty not covering my timing belt and they do, its in black and white and plus I asked them myself. Well, he called my warranty and told them that I dont need any struts and there is nothing wrong with my timing belt so they could block my repairs and he did not have to pay the techs out his pocket to do the work. I always come there for service to my vehicle from oil changes I paid for on up. I have never had to fight and bicker to get my car serviced there before at all. This unprofessional matter and stunt he pulled was uncalled for, all he keeps doing is wanting me to come out my pocket for repairs. Why should I if I have a warranty to pay for the labor and repairs? He tells me if they pull my front end apart, I will have to pay the tech out my pocket to do it. I am past fed up with his attitude and unwillingness to repair my vehicle. On top of that, lying to my warranty company so they can block the repairs so I can pay for them myself and basically, his way to show me that he is not going to fix my car and he is not going to let his tech either. Timing belt is a major repair issue. This is my only mode of transportation and for him to lie about it so he want have to do anything to my car - WOW. I have never seen this type of service before at all. If I know my parts are not under warranty, I would not bring my car in to have techs fix it when I know they have to be paid. Plus, warranty cover labor and parts and all this service manager does is throw in my face about he not going to pay the techs and someone has to pay the techs and he not paying them out his pocket. Customer service should be this service manager main priority and not how much money you can spend for parts that are all ready under warranty, makes no sense at all. Stop throwing temper tantrums when its work that need to be done and you dont want to do it. Its part of your job to work and make sure the customer car does not leave the same way it came in, which mine has every time I took it in to be serviced. This is not the first time I have had to get my front end looked at. One time they charged my warranty people and come to find out when I got the car back same way it went in. No work was done to my vehicle at all. The tech admitted that he never changed anything on my car that he had another car like mine and did that work to it. This service department and service manager are very unprofessional and wants to take the easy way out of things. Then he told me that he can spray some lubrication on the parts and that will take care of the noise as well as how my main concern should not be the noise, it should be the oil leak that I have never seen in my drive way - which is more than likely from my cover gaskets I paid out my pocket to have changed.

Like many GM SUV and truck owners, my dash has cracked in multiple places. Even though my vehicle is out of warranty, I decided to contact GM Customer Care to see if there is a recall or resolution. It is obvious that this is a chronic problem for several year models. My first contact consisted of sending an email from the GM Customer Care website. I received a confirmation, then had to provide a lot of other information so they could properly review my problem. After a week of not hearing anything from GM, I called them only to find that my claim had been closed. When I inquired as to why it was closed, I was told that the person handling my case must have closed it. This required a new case to be opened, repeat of the same information, etc.About a week later I received a call from GM Customer Care to tell me that they had contacted my dealer and are waiting to hear back from them to see if they have a resolution. I would have thought that the dealer would have to contact GM to see if there is a resolution. A week later I received a call from GM Customer Care telling me that the dealer does not have a resolution for this problem so nothing will be done to fix the cracks. I then wrote this email to Mr. Dan Ammann, President of GM:I am reaching out to you because of a problem with my Denali. I have made several calls to customer service and they have no solution for my problem. The dashboard has cracked in three places... at the instrument panel and at the airbag panel on the passenger side. I would expect better quality on a top of the line GMC product. There are many articles on the internet concerning this problem and it appears that there are thousands of people having the same problem. I also see on the internet that GM has no plans to recall or provide any solution to the problem. As a loyal and long time GMC customer (This is my 4th Denali and 6th GM SUV), I expect more from GM. I found it interesting that GM Customer Service has to contact my dealer, Allen Tillery GMC in Hot Springs, AR, to find out if they have a solution to the problem. I would expect that GM would be the authority, not the dealer.This morning I received a call from GM customer service advising me that they have contacted my dealer and unfortunately, the dealer told them that they are not providing any solution for this issue. This caused me to attempt to contact you directly. As President of GM I expect you to be the person in the know. If you are not aware of this problem, I want to make you aware of it, although, since a number of lawsuits have been filed, I would expect that you are very aware of the problem. My question for you is what is GM going to do about all of these cracking dashboards?I am currently looking at joining one of the existing Class Action Lawsuits against GM or filing my own lawsuit to get a resolution. If there is no resolution through my contact with you or through legal routes, I cannot, in good conscience, ever buy another GM product or support my local GM dealer by buying from them or using them for service. Please feel free to contact me with any questions. I look forward to your quick response.Surprisingly, Mr. Ammanns email is blocked by GMs servers, so the email will never reach his eyes, unless someone at GM happens to see this review and gives it to him. The odds are about the same as winning Powerball of that happening. I also copied the email to my local dealer Allen Tillery GMC with no response. It is my opinion that GM has reached a size that they dont have to care about customers or more importantly, returning customers. It wasnt too many years ago that we, the people, were bailing them out. How quickly they forget. GM products will no longer be considered when I shop for my next vehicle.

Driving 42 Years I have always owned a GM Vehicle. After I finish paying off this 2016 Lacrosse I will never purchase another GM Vehicle again. I took my Car into Elk Grove Buick twice in two weeks suspecting a Transmission problem. They did their little computer check which showed nothing but I was still having the same issues. I took it to a independent service provider DK Automotive 712 E 18th St Antioch, CA 94509 and they listened and found the issue an internal problem with the transmission but they couldnt do the work because its still under the powertrain warranty but they did get in contact with a Chevrolet in Concord CA and I had the car transferred to them and they Concurred With DK after doing their own testing. Spoke with the Dealership today and they wont have the Car ready until Tuesday. Oh I also had to pay DK $150.00 to do the work that Elk Grove Buick should have done. I also was working with ** of GM PH# 866-790-5600 EXT ** who was going along with Elk Grove Buick and was willing to be a go between but wasnt pushing the envelope then had the nerve to tell me today that at least we found the issue. No (I) with my persistence, Footwork, and money found the issue. She also told me the rental Im forced to drive is not covered because its not a GM vehicle and they only cover three days of rental even though its taking more than three days to fix the vehicle. So Im done with GM. They just Kicked a long time customer to the curb.

I bought brand new for my first time a couple of years ago. Last fall I was just under 60,000 km for warranty and noticed rust on my back drivers tail light. True North in North Bay painted it even though they knew their stuff and said the whole back panel should be replaced as the rust is coming from inside out. Anyhow back again in March due to after washing it from winter same spot. NOT EVEN A YEAR OLD REPAINT JOB.True North stated they couldnt do it for free, they cant guarantee their own work. So called GM and lady was supposed to call back in a couple of days. Called back in two weeks. They couldnt do NOTHING for me. SO called True North because Im still upset over this, and they said Peter the owner would call me back, this was 3 weeks ago now. Not Impressed!!! cheap paint obviously and how good is that when my friends, coworkers, and family ask where did I get my car and how old is it... Obviously they wont be buying a Chev 2014 Sonic.

I’m so disappointed and it’s too much to type so long story short. Paid $75k for a vehicle that I purchased out of town. 209 miles later I’m stuck. Customer service guy said he’s in the Philippines. Can’t get any higher and someone will contact me within 2 business days. Can’t get a loaner and it’s a part on back order that they don’t know when it will be in. My last GM product. I will write reviews and blogs on every platform I can!

2008 gmc denali radio control tire censor. What a stupid total waste of money. Cost me another 300.00 to get the stupid aluminum junk parts replaced. I never seen such a total stupid unnecessary device in my life. I had one tire worked on 3 times and they found nothing wrong but it still leaked. Most tire dealers drop the nut off the sensor and let it drop into the tire not wanting to tell you it cost another $80.00 a tire to fix the problem the junk sensor. I happen to get an honest dealer and explained the stupid engineering retarded situation. Thanks for the stupid extra expense. I grew up when a car had an ignition switch and an oil gauge and was happy. I own a tire gauge and can see a low tire that does not cost an extra $300.00 from my social security.I called gmc customer service 5 times and got nothing but the run around. I was disconnected and put on hold several times. Rep 1 was foreign, could not understand me. Rep 2 I was disconnected. Rep 3 wanted me to spell sensor three times, said he had never heard of that type of auto part. Rep 4 asked for my first name then put me on hold then rep 5 asked for my last name, then my address and I said 6867, only my house number then she asked me to spell it. So I said six eight six seven. Then she started to explain why I had to spell. I never got my whole address out she kept talking over me. The whole experience was like a comedy routine saturday night live. Smartest man movie.

Cant get anything done about my Saturn. They said that I couldnt be compensated because I wasnt dead or mangled with body illnesses and injuries. Ive contacted them more than (5) five times, always its a different story.

Tale of woe with my Chevy Silverado. If you dont want to read this entire tale of woe then let me sum it up here. Your Chevy truck may rust out to the point of being pulled off the road because of rust in as little as 84,000 miles making it a loss for resale or trade in. Ive had a Chevrolet Silverado since 2003. I purchased it new. It is an automatic V8 Z71. The off road sport model. This story isnt about the multitude of issues that it has had regarding brakes, brake lines, rotors, wheel hubs, and bearings. No, thats another story. Back in 2003 I worked out a price, with trade in of about $23,000. Since then, and as of this writing 2014, Ive put in about $7000 of non-maintenance work and parts into it. Yes, its going on 11 years old now but its only got 84,000 miles on it and it pretty much looks near new from about ten feet away.The other day I took it to my service station for an oil change and inspection. It seems that the frame is rusted out so much that an inspection sticker is impossible. The recommendation is to get rid of it as repair of the frame would be expensive as the rust is widespread and affects cross members that are pivot points. So, Im stuck with a truck that looks great on the outside but has a rusted frame that makes it junk status in a trade-in and unsellable privately as its not inspected. The vehicle has what I figure as half of its mileage. Id expect to get at least 160,000 miles instead of the 84,000 it currently has. Why? Because even though I do live in the snow belt in Maine where road salt is used, I have a Tahoe that is 14 years old, has 164,000 miles on it (double the mileage), has been driven in the same area and housed in the same garage and has a frame that has a few years left in it.I called GM. All Ill say is that I got a case number and promise of being called back. That never happened. I called and got another case number as there was no record of the first with the promise of a call back. That didnt happen. I took it to a chevy dealer, on my own, who lifted it and documented the issue. They called GM and I was promised a call from them. That didnt happen. I called again. My case number was classified as issue resolved. My last tussle with GM was a flat youre over warranty so theres nothing we can do. Two weeks to get that final answer.So what was I hoping for? A deal on a new vehicle? Some repair funding? An apology? Anything would have been okay. In looking for a new truck last week I did find out that Toyota had a horrendous frame rusting issue in some trucks from 2001-2004. What did they do about it? Up until 2012 they volunteered owners of these vehicles a new frame installed at Toyotas expense or 150% blue book value of the vehicle. Thousands of truck owners were contacted and restitution was made. What about after 2012? They will still come to some restitution on a case by case basis as long as you own the vehicle. So, a warning. If youve got a GM vehicle and have been happy with it like I have with my older tahoe, well thats wonderful. But, the next GM vehicle you purchase could be great or it could be a disaster that will drain your bank account and cause you to have to purchase a new vehicle before youre ready. With GM, its a crap shoot.Other notes: Notice driving/headlights out on cars as they pass. Most are GM. (my truck loses them all the time). Look for used trucks on Craigslist. You’ll see a bunch. 2/3 of them a Chevys. When I see someone in a parking lot with a Silverado truck that is about the same year as mine I ask about it. I hear the same tale of woe.

I bought a brand new Chevy Traverse LTZ in 2012. By 2014, I started having issues with the navigation. Fast forward to the end of 2017, and I have 8 officially documented cases of the dealership and I going rounds with GM trying to fix the same issue. This does not include extra trips I made to the dealership with hopes of rectifying the issue. Aside from when the navigation DID work, and would send me off the highway for no reason, just to get back on the highway, or not showing me on any road when I clearly was, or street names not coming up in older neighborhoods, or turning me on streets that didnt exist... The entire system is now inoperable. I get an error on the screen that either says, Map Disc Error, Disc Check in Progress, or Disc Error, to name a few.Most of the time you cant push any buttons on the screen because they dont work, or you cant turn the navigation screen on at all. I had 2 CDs eaten by bad radios too. One of them went to GM when the dealership sent the radio to them. I had no problems dealing with the dealership and I realize that it is not their fault that GM puts faulty parts in their machines, but as a consumer I am OUTRAGED and I just want a working navigation that I paid thousands extra for in the vehicle. It has barely worked even for a short period of time. I went to the dealership 8 times and got a receipt for services... But that does not include additional trips there to have something installed or for a new diagnostic. I have had my vehicles radio replaced 3 times and the map disc replaced 4 times.Every time I call GM Infotainment, the reps are unknowledgeable, unintelligent, and rude. As someone else said on ConsumerAffairs.com, they are not there for the consumer... Every single one I have spoken to shrugs off issues, doesnt know anything about GM products, and makes it clear that they are just answering that phone for a paycheck. Now when I try to talk to anyone, they always resort to, Go to the dealership. We need a new diagnostic. They dont have a diagnostic from any of my other visits because the dealership doesnt have the correct equipment to test something like this; Its GM parts... They dont make parts. Its a problem with a system or software or something they dont know anything about. But GM also states they cant use any of my previous other diagnostics because the error code could have possibly changed by now. They also cant tell me if it had changed in the 3 years Ive been dealing with this. Ive tried talking to what I thought was the legal department of GM, only to find out that everything goes through the Infotainment customer service reps... Who need training on customer service... Who always revert to demanding I go to the dealership for a new diagnostic and that THATS their resolution to the issues. They cant tell me if there is a resolution to the problem, if other people have experienced the same issues, or that there is anyone else in ALL OF GM who I could talk to about this. Ive demanded the costs of the navigation system to be reimbursed for the vehicle so I can purchase a GPS, and would also settle for a new satellite radio system so I dont have to deal with the map discs... But I cant get anywhere since everything reverts back to, go to the dealership for a new diagnostic. I have moved out of state where I was dealing with this, so going to a dealership for something they have no reports of or control over will cost me. I dont think so. This is NOT customer service. I am posting this on ConsumerAffairs, BBB, and mailing it to GM (PO Box 33170, Detroit MI 48232-5170 for those of you who cant find the address). Next steps in the process are getting my own attorneys if I dont hear from the ConsumerAffairs attorneys first.

I own a 2013 Chevy Equinox that was part of a class action suit for excessive oil consumption. The suit was settled, but Poage Chevrolet and GM will not honor the warranty. The vehicle was under 120,000 miles when the suit was filed but is over 120,000 by the time the suit was settled. According to the settlement, they should be repairing the engine. However, they are saying that because the vehicle is now over 120,000 miles they will only pay half. I also had a $1,000 repair I paid before this suit was filed. Im not sure how they would expect miles not to be put on during the 5 months of litigation - I still had to drive it. Im disappointed in GM for not honoring the repairs and the dealership, Poage Chevrolet, for not advocating for their customer in this situation.

We visited Disneys test track. They have new cars and singers. You spend a lot of money on advertising. The new cars have heavy red rust on their brake rotors. The world visits Disney - make your product shine and not look cheap. You will sell more cars if you pay attention to details.

Poor engineering, not good in winter. The air intake on the hood is stupid. The snow will come in and will ice up the air filter. Happened to me on a trip to MN. Also in the winter with idling or short trips the exhaust filter will plug up. Had to take it to dealer also $150. $60,000 for a truck in the summer. Chevy was no help.

I purchased a 2013 GMC Terrain. It had 74000 miles on it when I bought it. 50000 miles later I have spent 2500 dollars on it. Hub replacement, wheel sensor replacement, leaking gasket causing strong fuel odor in the vehicle. Now, to top it all off I have an oil consumption issue. Its using a quart every thousand miles. When the oil gets low no warning lights come on. The dealer says it will be a minimum 3000 dollars to fix and very its very possible the motor would have to be replaced. I have 2 friends that own Chevy or GMC SUVs and they have had the same issue. GM is not the quality it used to be. Dont buy it.

If you have to file a claim for assistance, pray you don’t get Yasmine. Rude rude rude. These people care nothing about their customers. 2016 Yukon transmission totally failed on first family road trip. Worst experience of my life. Really should have checked the reviews before I even bought the piece of junk. The one star speaks for itself. Be smart and do NOT buy anything from these people. Wish a million times I never would have!

I needed a vehicle as mine had died and I had been looking for a while not finding anything. Now that I found this 2002 Envoy, I love it! This is my first SUV and I have only had it for about a month. It rides nice. There is a lot of room in there and I like being able to sit up high. Its comfortable and the seats have lumbar support. The heat works very well and the radio sounds good too. The only thing I dont like is that it is bright red and also that the clear coat is peeling off on the front passenger side. Also the headlights are kind of cloudy.

I was preparing my vehicle for across country vacation. I went to check on my spare tire, jack and tire tool. To my horror, it didnt have any. In its place, an air compressor. A useless tool in a tire blow out. I called my local St. Louis Bomaritto Chevrolet dealer. I didnt have any problem with them other than they should have provided the equipment or at minimum warned me MY 2013 CHEVROLET MALIBU DIDNT HAVE WHAT I NEEDED TO CHANGE A FLAT. THE VEHICLE I PAID $27,000.00 FOR. My problem is with GM. What a terrible decision. I contacted GM customer service to voice my displeasure. They wouldnt correct the bad policy. This was my first GM new purchase. What a bad experience... Over my 51 years, I purchased 7 new Fords. I guess Im returning to Ford or maybe a Foreign purchase next time.