I bought LG WM3988HWA washer/dryer combo in 10/2/08, from Overstock.com. It stopped drying and showing FE Error. I paid $89 to diagnose and $960 for changing the bad control board. After many calls, LG now says they cannot extend warranty only because the purchase was from an unauthorized source!

I had chosen an LG refrigerator for many reasons. First being its energy efficiency, design and functionality. It wasnt the top of the line model but was very reliable. It had plenty of space on the door for large 2 liter bottles. It also had a lot of drawer space. Had a nice clean look. The ice maker was added luxury for me. There was nothing I disliked about the LG. It performed very well for me. Would definitely purchase another LG. They seem to stay right up with current technology.

Please do not buy the LG 400+ ltr double door refrigerator even if it is given free. In a bargain hunting, I purchased a double door digital control LG 420 ltr refrigerator and it was buying a huge pain and trouble for me and my family. With almost Rs. 51,000/- paid through my nose the refrigerator is a horrible experience from the month I purchased. The computer chip got burnt out in 13th month and replaced at my cost of Rs. 4300/-, the compressor had to be replaced in 14th month. Compressor again replaced in 17th month. Even after 2 repairs at my cost the compressor makes heavy noise and the customer support has not been able to set it right even after making payments for service. The quality of the refrigerator is completely below par and in an attempt to cut cost the LG has severely compromised on quality. The customer support is horribly bad and an opaque management. You dare it and make any attempt and you do not get a caring attention. Just rhetoric and evading answers. I have lost thousands of rupees worth goods due to the machine abruptly stopping in the middle of the hot summer. I now seriously repent having purchased this refrigerator to save some Rs. 2000/- against its competitor and today hove lost more than Rs.10,000/- in repair and maintenance in just less than 2 years. Add to this the constant tension of the machine going off when we are out on a holiday, it have never been peace of mind ever since we purchased this refrigerator. Contact me at ** to hear my pains and wish none of you go through such horrible experience. Please do not look at LG refrigerator if you love your peace of mind. Even today if you want to see the problem of high noise compressor, please call and visit us. I only wish that no one elses hard earned money should be wasted in buying a bad product of LG double door digital control refrigerator.

This range has been very good for baking, roasting and broiling. And it is self-cleaning. The convection setting works well. Enjoy the tunes when oven has pre-heated or timer goes off.

LG DLEC855R dryer - front loading - freestanding - 24 - wild cherry red stopped working all of sudden. Called LG service department to schedule an appointment for repair. They said $125 to come in to give estimate. The technician showed up, did nothing and gave an estimate of $1528 plus tax. He wrote down on paper and excuse me if I am spelling wrong. Tub assembly beaming $856.00. PCB/Main - $422.00. Labor - $250.00. Total cost with tax is $1628.00. I should have trusted the reviews and purchased new dryer rather setting up the appointment to lose $125.00. Luckily I realized after seeing the reviews and didnt go for service. I am purchasing new dryer with cost of $750.00 which includes tax, delivery and installation. The bottom line is dont buy LG products and no local service company will fix it either. You have to call LG and they rob you.

Weve always been happy with LG items and this is no exception. We purchased the large front loader stackable with same size LG Dryer. The very best! Low noise, large capacity takes on king size comforters effortlessly and does an awesome job.

Door in door latch mechanism fails to function 95% of the time, defeating the purpose because handle opens both doors at once. Design flaw causes frustration every time we open the fridge. Would not recommend. Have had handle repaired once, shortly after installation, and technician assured it was normal for it to be a bit sticky and it would improve with use. After a year, I can say the only thing that has improved is my desire to replace this refrigerator.

After a week and a half of dancing with technicians and various customer support people, we now find our LG refrigerator cannot be fixed. We purchased an LG LFC25770SG on the last day of December 2008 and took delivery in January 2009. Three years and four months later, the compressor has died. When we first discovered the problem, we were shocked the warranty was only for a year. However, some parts are covered for seven years and our compressor is one of them (partial warranty as part is covered but service is not). I could give you the blow-by-blow description of the frustrating customer support calls, three service technician visits, multiple incorrect part deliveries, and going into the Memorial Day Weekend (a traditional barbecue weekend for us) with no refrigerator, no solution to the problem and no sense of urgency by LG in correcting the situation. Our model requires a compressor that is no longer available (even though it is covered by warranty). Of course, if you go online and look for the part, you find it listed (even on LGs sites) with various prices. On many sites, it lists a replacement part for the compressor, but LG said this model requires the original compressor and that there are no substitutes. Unfortunately, they apparently have not notified the parts industry or their factory-authorized repair technicians. Even the LG technician they sent out today (We had been dealing with Sears Home Repair.) thought the replacement part was a suitable sub and was trying to figure out how to install the replacement part. Only after I insisted he interrupt his call to listen to me did he hear me say we have talked to LG twice and that they said there is no substitution for this part. Sears parts distribution has sent us the same part in an expedited shipment twice. Guess Ill tell them since LG hasnt, now we are waiting for LG management to contact us for a solution to our problem undoubtedly next week. That will make a full two weeks without our refrigerator with no concern for the food lost, inconvenience, customer dissatisfaction, repair call costs, or even product quality. I expect their solution will be unsatisfactory (a replacement unit with no warranty, a depreciated value refund, or credit toward a new model, etc). None of these will be satisfactory, as I will accept nothing less than a suitable replacement with the full warranty or refund of our purchase price. I suspect this may be the beginning of litigation. I would like to think LG would be concerned enough about their brand and their product quality that they would want to do the right thing to make us whole. However, our experience so far and the complaints Ive read here do not project a favorable outcome.

LG TrueBalance top loading washer - The machine is a headache. It shakes violently, UE is a constant, the area around the bleach portal is rusted and I dont even use bleach! Like the other reviews before me, unless I am sitting by the machine, it takes 3 hours + to do one load of wash. We did call LG and they basically said, The warranty was up and you are on your own. Miserable piece of machinery... never again.

We purchased a LG refrigerator less than 4 years ago. In the first 18 months the compressor went and they gave us a really hard time about get service because the warranty was up and the compressor has a 10 year warranty they have lousy customer service and do not care about the customer. On 12/20/2020 after being away we come home to again the second compressor gone bad. They are coming out to fix it no problem because they were sued in a class action lawsuit over their compressors but it doesnt help when you have to throw hundreds of dollars worth of food out again because a product is made so poorly. We have decided to buy another refrigerator because we dont feel comfortable relying on this lg piece of garbage. The right thing to do would be to refund us for the refrigerator and replace the hundreds of dollars worth of food we have had to trash no once but twice. I do not recommend their products to anyone.

Bought the washer all expecting a long lasting machine - 3 years into the proud ownership - the rear tub bearings went bad, I called over 25 people who work on washers. Found 4 that worked on LG, the bearing in the rear of the tub is worn out - don’t sound too bad, can’t get the parts - can’t get the tub rear assy either. So here I sit with a washer ornament in my basement out $2200 in the washer with the stands and no parts are available! This is a ripoff! The company should be made to repair these washers for this money. This is serious funds out. Not to mention the repair to this is $390 for the rear tub assy and the labor of $400. Almost $900 in this washer!

I purchased an LG WT5101HV Washer and DLGX5102V Gas Dryer in May 2011. For two years, I had no problems with either machine. Occasionally, I received an Unbalanced Error, but if I did receive the error, the load was truly unbalanced. I received a recall letter in the mail in July 2013 and called LG to schedule a recall service, with the assumption that the defective parts (plastic tub supports) would be replaced. LG sent Buy Rite Appliances to do the repair. The technician arrived and told me he was there to do a software update and was in and out of my home within a few minutes. My washer has been unable to complete any cycle that I have attempted since the software update was performed.I called Buy Rite Appliances to report that the machine was unable to complete a cycle, as it was constantly flashing an Unbalanced Error during the cycle, with or without items in the tub, which meant that the tub filled, agitated and emptied over and over and over and over again, without ever switching to the Spin cycle from the Rinse cycle. I was informed by the technician that performed the update that this is normal and that I should pause the cycle upon seeing the error and restart it again. In my mind, this was not normal as I never had to do this before. Before the recall fix I started a cycle. It completed by itself, and then I moved the laundry to the dryer.After that discussion, I called LG and explained my situation to three different people before someone agreed to set another appointment with Buy Rite to have them look at the washer again. The next morning I received a call from Buy Rite basically refusing to come out and look at the machine, as the Unbalanced Errors are normal. I explained again that my machine had not completed a cycle since the update and was unable to switch from Rinse to Spin and that this was not, in fact, normal. They said they would make a call to the tech hotline and call me back. Later that day, they called me back with some more questions and stated that they would call me back when they knew how to proceed. Two days later, I called them to confirm the repair appointment that LG had previously set with them and was told that they determined, without actually looking at the machine, that I would need a Rotor and Stator and that it would be up to me to call LG and get an APM, and that, no, they would not be out for the service appointment.I called LG again and explained the parts and APM situation with Buy Rite to three different people and was ultimately told that I would need to upload my original receipt before a determination could be made on parts approval. I uploaded the receipt and called LG for a status update. After talking to three more people and explaining the situation each time, I was told I would need to be connected with someone to perform a Smart Diagnosis and after that an extended warranty would be issued and only then parts would be approved. When I was connected with the Smart Diagnosis department, I spent over 20 minutes on hold before being told to call back later because they could not pull up the Smart Diagnosis application on their workstation. I downloaded the Smart Diagnosis application to my phone, which diagnosed a Symptom Num (5, 88), which states the symptom needs to contact the call center. I contacted the call center though the phone application and explained my situation to two people at LG. The second person performed a Smart Diagnosis twice over the phone and then told me that I had no problems, it was just an Unbalance Error and I should check the size of the load and the leveling of the machine, etc. Upon beginning to hear this explanation, I abruptly cut the representative off and explained for the umpteenth time that my washer had worked perfectly prior to the Recall Software Update being installed on my machine, and now the machine was unable to complete a cycle, rendering it utterly useless to me. The representative then scheduled yet another appointment with Buy Rite Appliances for 7 days later with approval for repairs.And here I sit, with a broken, recalled machine, waiting for someone to make it whole again. Although I dont have an exploding machine as of yet, I would be more than happy to be a Named Plaintiff in a Class Action. My receipt clearly states that I purchased an LGAP WT5101HV/S-GLA GR/S LG 5.2 1100 RPM HE TOP-LD. This is not what I have sitting in my home now. I have an LG machine that, by all accounts, tops out at 700 RPM due to the software fix, which is false advertising and may yet explode, and is unable to complete a cycle, but fills completely the tub with water over and over and over again in its inability to complete a cycle, wasting both water and energy, rendering it definitely not, in my mind, HE. And there is that mountain of laundry that is accumulating that no one but me seems to care about.

Following some serious health issues my wife and I moved south to Florida. Based on the cost of buying new vs transporting everything we decided to purchase new. After building and closing on our brand new home on the South Florida Gulf Coast we identified the best appliance store and proceeded to purchase what we were told the best quality Washer (LG steam inverter direct drive True Balance) and the Gas Dryer (LG True Steam Sensor Dry) which were both listed by Consumer Guide as their choice/“Top Rated”? For the record we owned a matched pair of The Whirlpool Duet Washer and Gas Dryer up north prior to moving south for OVER 15 YEARS WITHOUT INCIDENT! The LG washer came with an impressive 10 year warranty and to my complete surprise the Dryer came with a ridiculous 1 year warranty! Within six months the dryer was leaking small amounts of water on the floor and the dryer was making loud grinding noises that got progressively louder as the dry cycle progressed! In addition the inside drum/tumbler finish became worn out and marred while the vent at the rear inside of the dryer literally had the finish burnt off with excessive heat presenting a serious issue! In fact some expensive Tommy Bahama shirts were ruined by this dryer!I have called the US Customer Information Center numerous times over the past two years leaving numerous messages until one day three months ago I finally had someone pick up from the Customer Information Center that was obviously overseas possibly located in India based on the gentlemen’s accent This gent proceeded to tell me that the washer was still under warranty but the dryer is only covered for one year! UNBELIEVABLE!!! He then informed me that he would have someone get back to me within the next 24 hours BUT obviously that never happened!! Based on the pricing and the alleged “Top of the line” there has got to be something that can be done? As we live in South Florida the clothing we cycle thru both machines is very light with no shoes ever touching either unit. Based on the facts I would warn you, stay away from LG Washers and Dryers!!

It was the cheapest refrigerator that I could afford. All of the rest were very expensive and not worth the price. It was the color I liked and in my price range. However, the storage space can be improved. It can also have more shelves to hold items. Also I think it should have more freezer space. And a wider variety of colors to choose from. Overall I like my ice maker. I really like to eat ice when IM hungry. I also like that I can adjust the temperature settings. There was also room for all my fruits and vegetables.

I called the LG 1-800-243-0000 number and was told there would be a $75 service charge plus parts and labor. I purchased my Window A/C unit on 9/14/09. I cannot put my energy saver on mode as the unit freezes over, then I have to turn it off, all the water runs in the floor when it defrosted and I have to mop all the water up. When I called that number, your rep tech told me I needed to run the A/C on 82 degrees. Well if that is the case, no need for A/C as some nights it is 82 degrees here. He was very rude, told me I needed to clean my filter every week, and I clean it every three months. He also told me my unit did not have energy saver and I was standing in front of my A/C reading all the functions with all the controls on it. He had no clue what I was talking about. I will never buy another LG product as long as I live. It was the worst conversation I had ever had with a rep. He did not know what he was talking about. He was rude and disrespectful. I called on July 26, 2011, around 8 or 8:15 p.m. I am very dissatisfied and I will tell my friends that LG has the most unsatisfactory service that I have been exposed to! I will further seek and find a name brand that will stand behind their product, and have faith in their warranty.

I purchased an $1800 refrigerator in the Spring of 2020 and it stopped working 9 months later. It is 9 weeks since I first reported the problem to LG. Two technicians sent to my home and authorized by them can not fix the broken compressor. LG is refusing to replace or refund and keep directing me back to customer service where we start all over again with overseas representatives reading a script and not seeming to grasp the situation. In trying to figure out how to reach a human who could move forward with a promised replacement, I discovered tons of other disgruntled customers dealing with the same frustrating experience: non-working products still under warranty that LG is either incapable of repairing or unwilling to replace or refund. Not worth the risk—buy another brand.

When I purchased a new home, the LG dryer and washer came with it. I have had numerous problems with the dryer and after each repair, the dryer will work for a while. Slowly, the dryer begins not getting hot enough. I end up having to bring my clothes to a laundromat. I have spent at least $500.00 trying to repair this dryer. The service technicians have come back several times to repair it but each time they fix, something different and then it doesnt work after a few months.I have come to the conclusion that I need to buy a new dryer. This company needs to be held responsible for a defective dryer. Too many people have hand similar problems. Does anyone know if anything is being done?

My wife and I purchased an LG gas range (model LRG3081ST) and found that it overcooked food. When testing I found the range overheats during the pre-heat cycle. After setting the bake temperature you can watch the thermometer increase by 5 degrees every 6 to 7 seconds. When the thermometer reaches 5 degrees below the set temperature, it stays with that display for about 2 minutes while the oven continues to heat. When the pre-heat notification sounds, the pre-heat temperature is about 100 degrees above the set temperature.I opened a case with LG and they sent a repair tech to look at the oven. The tech confirmed the issue and tried to order a replacement control board. LG told him that was the way the oven is supposed to work and wouldnt allow him to order the new board. Ive now submitted a customer complaint but dont have any idea if anyone will make any changes. I cant imagine LG would actually design an oven that is supposed to overheat by 100 degrees. Our current resolution is to set the bake temperature, go through the pre-heat cycle, let the oven stand until it relights to maintain the set bake temperature, and then put the food in the oven. This isnt acceptable.

It is up to date, keeps food cold, and also keeps drinks pretty cold as well. Its also pretty spacious to put leftovers and other stuff in it like juice, milk, etc.. It is an all around amazing brand when it comes to fridges. I have always liked LG and I will get another LG brand in the future. I love the brand because they make a lot of good stuff that is very up to date. LG has always succeeded to make me happy with their appliances. I love how every time I put a used drink in my fridge. It stays super cold so its refreshing when I want it again.

Do yourself a favor and stay far away from LG products. I purchased an LG Dryer and have had nothing but problems with the lint catcher/ filter ruining my clothes. The lint catcher does not sit flush and it will shred clothing when clothing gets caught on it during the drying cycle. As the dryer spins, the clothing catches on the filter and continues to twist creating a clothing tornado that tears and shreds clothing with the continuous spinning of the dryer.I have contacted LG on this and despite having a warranty and in addition, an extended warranty, LG states that they dont cover this issue and that I have to pay out of my own pocket for their design defects??? LG also told me that this was the first they heard of such a problem with their dryers and that I was the first person to contact them?? This is clearly a design defect that LG IS Aware of and has been for years - yet they do nothing and do not fix the problem or stand by their customer by their replacing the defective part. This is planned obsolescence. LG is making billions of of customers like us yet they do not stand by their customers or deal with known product defects. Do yourself a favor and purchase another brand of dryer. I know I will be NOT be a repeat customer.

I purchased an 4.5 cu. ft. Ultra Large Capacity Top Load Washer Featuring Powerful Stain Care Technology Model: WT4870CW in March 2014, in addition to the companion dryer. I purchased this product as reviews had been good, and the price was right. It has been the worst machine I have ever owned. In spite of trying various settings, and contacting the manufacturer, clothes just dont get clean, and even today, linens that I took out had more stains on them than when they went in. The clothes dont agitate, and even if you use a setting that adds more water, the clothes just dont move around. They come out in the same position as when you loaded the machine. Forget using a water-saving setting - the clothes are barely damp. The machine will go off balance if there is anything, even one item, that is of a different weight. It resets itself endlessly. I miss my old Maytag and cant wait for a reason to get rid of the LG Washer. The drier is also a problem, but I guess I can live with wrinkled clothes more than I can with dirty ones. Dont buy an LG.

This refrigerator is made with weak plastic parts and cheap plastic mechanisms that crack and break after a few months, including the hinge mechanism for the door. I spend over $100 on replacement parts; one of the spare parts that I got in the mail was defective. I have never ever owned a refrigerator that required repair work for the shelves and drawers or any other component. Do not buy LG refrigerator. They are poorly designed and are costly to repair. Additionally, this refrigerator does not hold the temperature well and is not good for storing meat, especially chicken or fish.

I bought the largest refrigerator with an ice crusher to provide ice and food for my disabled husband. He is disabled with Parkinsons from exposure to Agent Orange during his service in Vietnam. I am his sole caregiver. He is on many medications and a special diet so I needed a reliable refrigerator. At first this unit was great but the condenser died and we lost all our food and his medications. We had bought the LG long term warranty. Their warranty department is not connected to their service department but their service department does not have the warranty information. After many calls for 2 weeks to both warranty and service departments they finally sent a service provider who took another 2 weeks to fix the unit. The service provider did not receive good information from LG and kept asking for information that I did not have. Finally, the refrigerator was fixed.Two months later the refrigerator is not cooling again. Again I am having to call both warranty and service departments. It has been a week since the unit broke and the warranty and service departments have not even called a service provider to fix the refrigerator. I learned last time I have to call everyday to get results. Their call center is in the Philippines so their English is very difficult to understand so I have to ask them to repeat almost everything which is frustrating to me and to the call center operators so we do not get along. Both these situation have been very costly in loss of food and medications and frustrating in their inefficiency in dealing with broken refrigerators. Isnt that what they are there for? Why isnt their system designed to immediately deal with warranty needs????

Purchased an LG microwave oven (over the range) model LMV1813S ...installed it 3 days before Thanksgiving 2014. On Christmas morning (1 month later) it stopped heating. Certified LG service repaired it yesterday with a brand new computer board and keypad (just to be safe). Worked once and then stopped again. LG will not send a new unit. Says the repair guy must come fix it again and again until he determines it is a lemon.....its brand new, 2 months old.

Bought the French door fridge because I liked the look. Trouble started with Best Buy, delivered fridge and did not have install planned. Called to have installed on Oct. 29, 2019. Unit does not get below 42 degrees, it fluctuates between 42 and 48. And its empty. Tech came out Oct 14, still not cooling. Called LG back Oct. 15, said wait 24 hours. Called Oct 16, service person Patrick did nothing, though thought he was scheduling service. Called Oct 18. Regine scheduled service Oct 21st, first available.

5 years ago we bought 6 brand new LG appliances and since then we have had to replace 3 of them. Stove, Refrigerator and Microwave. Two others ones have been repaired twice each. The microwave control panel has had to be replace 3 times in which LG covered the part but we had to pay labour. The first time that was almost 200 dollars and the second time it was 150. The last time it broke we said screw it and took it to the country and used it as target practice. We did phone LG and said pay for the part and labour and they said NO as it was out of warranty. I said this is the 3rd time the same part has stopped working and was told too bad so sad. Dont buy LG appliances. Even if they came into my house and said here is brand new appliances and a million dollars I would tell them to get the F out of my house. Not worth the trouble.

I have a 2 year old LG French door, bottom freezer LG stainless steel refrigerator. The refrigerator portion has stopped working. I have contacted 3 appliance repair companies that are LG certified. The air duct assembly that pushes the air to the refrigerator from the freezer is not available through LG. It is stating a 3 month back order. Appliance repair advisers stated that most often LG just discontinues parts if they have been on back order for a period of time. I have a 2 year old $2000 refrigerator that LG is unable to service. Every repairman that I have spoke to has stated never to buy from this company as they do not back their products or provide parts for repairs that are accessible in a timely manner. WARNING!!! DO NOT BUY LG APPLIANCES. They are unable to provide adequate service and repair. SAVE YOURSELF $1000S OF DOLLARS. BUY AMERICAN.

Oven started smoking from back side close to the wall. Smelt and looked like it could be burning from inside the back of unit. Called LG on Oct 10th. LG sent repair company on Oct 19th, repair men said they had never seen anything like this before. It appeared that the underbelly of the stove had melted something that they could not repair and thought LG would end up replacing the unit. After several calls to LG and them promising to keep in touch by several departments from first call to report the issue to elevated with executive to liability am told the warranty had been voided due to us extinguishing the potential fire in our kitchen. Today is November 12th. Was promised another call on November 9th. Again no response on side of LG.

I just finished sorting socks and underwear that I washed today. Once again I am so angry that I purchased a LG top load washer. It has been a disappointment since the beginning. Today I found a pair of underwear that were ripped and tore and a sock that too was ripped and tore. Both had marks of rust on them also. This along with the fact that in order to get whites clean and jeans and work clothes I have to set the washer on SOAK, and push the button twice for extra rinse and a load of clothes usually takes anywhere from 2hrs - 2hr:20min. In the past I had taken jeans out of the washer after a normal wash cycle to hang on the line and there was still dry dirt in the creases. The main reason for purchasing this machine was because of its large capacity. Well that did me no good at all.I had a tech come out to check the machine after complaining to the manufacturer, and he quizzed me on the type of laundry detergent etc etc to find out I was doing everything right. I also was told to weigh my loads and not to wash more than 10-13 pounds at a time, Oh my goodness. Yet that did not help either. I do not recommend this machine. Worst washing machine I ever Owned!!!

This review is for the LG WT5170HW Wave 4.7 Cu. Ft. White Top Load Washer. I purchased this washer 2 years ago. I was looking for the largest capacity that I could reasonably afford. I also wanted to save water. I was replacing an old agitator-type GE model that was still going strong after 17 years. Ever since I purchased this machine I have had problems with it giving the UE message (uneven load). Dont even think of using the capacity of this machine to the fullest. Anything above half-full will automatically cause UE messages. Anything bulky like towels or bedding will cause the UE message. Sometimes it gives the UE message for what seems like no reason at all. Basically Ive had to wait downstairs and babysit this machine to get it to finish about half of its loads.As for water savings, whenever the machine gets a UE message, it adds water to try to fix the problem, so any water savings are lost. I am amazed at the amount of water this machine uses. Here is the worst part. Recently while doing a load of laundry, the machine malfunctioned and would not stop filling itself with water. Thankfully I was down there cleaning otherwise I wouldnt have known and my basement would have been flooded. Something has gone haywire and the machine will not stop filling itself with water now every time I try to use it.I purchased the service warranty (something I normally never do) and called the service center and they cannot find a certified repair center anywhere near me (we live near Minneapolis/St. Paul). This afternoon I spent at the laundromat, and my $1,000 paperweight sits downstairs looking pretty. And, theres no one in the Twin Cities area who wants to work on these things apparently. Save yourself the money, time, headaches and stay away from this product!

I bought an electric double oven, convection on bottom, glass top. Model is LDE 4415,4413 or 4411. Anyway, I like to cook. This oven is horrible. It takes 30 minutes to boil water!! I have never had such a horrible oven to cook on. Burners are impossible to heat up, when they eventually heat up its impossible to turn them down. You cant control the temperature. Another thing I think is really odd is the oven light. My model has an 2 ovens with the convection oven on the bottom. It seems odd to me that when the oven light is on it is on in both ovens, not a big deal, just seems light a cheap design. Do not buy this product, unless you dont like to cook.

Please steer clear of this product. It is a nightmare to do laundry. Continually says its uneven and runs more and more water to try and balance itself. Unless you have hours to devote to one load of laundry, get another brand. I personally cannot understand the people I call at LG help desk; definite language barrier. This washer apparently is ultra sensitive to a sock or some other small item being on the edge and Im constantly rearranging clothes to try and get it to finish. Worst appliance Ive ever owned and Im in my sixties.

Microwave LMV168SW, SB or ST this morning gone. Hardly used. We bought Smart TV, range top line, dryer, Refrigerator top line, (super bad), washer bleach didnt work with white but damage light colors, 3 X new washer. Now the Micro. Not help. BESTBUY.

I will never purchase another front load washer again. You apparently are unable to off set problems with a load when it becomes unbalanced. I continually stop the washer, readjust the load but it will not complete a final spin on many items, mattress covers and various sizes of rugs or blankets. With a top load, you are able to redistribute the items and it continues the cycle with no problems!

WM2050 CW - After reading all the concerns and complaints from other customers, I must say that I have very similar problems with this machine. First, the smell of clothes and the permanent stench that this washer has is nauseating. Second, the machine started leaking from the bottom about a month ago. We thought it was the bottom filter that needed cleaning so my wife and I cleaned it periodically thereafter. That did not stop the leak. Today we pulled machine out of wash room to outside wood deck and propped it up on wood rafters so that I could get under it and examine origin of leak. It appears to be the door boot seal, which I intend to replace myself after I order it from Amazon ($70). I will update this review as I install and use machine with new part. Just like other reviewers, though, I would not buy another LG washer or dryer, not will I buy a front-loading machine.

Purchased thru JC Penney Sept 2017 and bought extended warranty. Freezer began accumulating snowy frost and gaskets molding around French doors. Contacted LG and service thru A&E quickly arranged. Took 3 visits due to wrong parts shipped but I was pleased and wrote positive review. Then after a couple of days, same snow reappeared and freezer drawer stuck. A&E came again after hours (did not go thru LG--I had his cell and called) and heated drawer to unstick. By 11 pm same day, drawer stuck again. Called LG, scheduled another call. This time man said middle hinge piece between doors needed replacing so ordered, waited, another call to install. Same problem recurred. Called LG in tears, asked about replacement or lemon policy and was told LG needed details from repairman so I waited over a week, heard nothing, called LG again and there was nothing to indicate that LG was supposed to do anything so I had wasted another week and 1/2. I was EXTREMELY upset and LG agreed to send a repairman from another company so a man from Keiser came and said the entire freezer drawer (not the inside but the whole thing) was out of alignment or something and he adjusted. It has been a couple of weeks and so far so good. We have LG washer and dryer set and were very happy with the quality which is why we purchased the refridge but dealing with LG, trying to understand the heavy accented folks on the phone, not following thru, making me feel desperate AND the mere fact that the fridge had such issues after less than 2 years has completely shaken the confidence I once felt.

Was the best deal available at the time and was highly recommended by salesman. Love the brand and would buy again as it has many features you dont necessarily get elsewhere. Highly reliable products. I like the ice maker and filtered water system. Also like that I can move the shelves around to maximize and customize the space in the refrigerator. I also like the meat drawer and produce drawers. They are spacious enough to hold adequate products. But the freezer is too small, would like less shelving etc to give more space; maybe move the freezer to the bottom instead of side by side if it could be configured correctly and I could see and retrieve product easily.

We bought a new LG French door refrigerator model LFX28978ST from Sears. The refrigerator is under warranty - 7 year for sealed system and 10 yr linear compressor. We had enjoyed the refrigerator until it stopped generating any cool air in Jun 2016. We had contacted LG support, and LG technician came out 6 times to fix the same cooling issue. Every time the fix only lasted 2 days to maximum 10 days. The LG technician had been telling us the cooling issue is not fixable; however, LG corporate insisted its fixable. LG corporate also said they will continue to fix the issue with no consideration on the number of attempts! Anyone with common sense agrees 6 attempts is more than enough to prove its not fixable!When we suggested there is lemon law to protect consumers from repeated same issue; LG corporate said the law does not apply to appliance. LG corporation does not care about customer satisfaction and does not honor their written warranty. Its unfair for consumers to take this nonsense from big corporation. Where is accountability? Never buy LG again.

The finish is coming off of the drawer of my stainless steel Lg refrigerator. It is just almost five years old. We have also had issues with the ice maker over flowing. I do not feel that the over all quality of appliances is what it used to be. I will not buy another lg refrigerator.

I purchased this black refrigerator in Aug 2012 from Home Depot, Nashua NH. I noticed (especially the last year or so) that on the outside door, under the control panel/water & ice dispenser, that there was leakage of what seemed to be rust-colored liquid (?water). This has corroded the surface under the control panel & dispenser. I wrote to LG twice, knowing it was no longer under warranty, asking what I could do to repair this or what seemed to be causing this. The response from LG is below:As much as I want to help you regarding this issue, I wont be able to. Manufacturers warranty is designed to take good care of any failures in the early life of the unit. Aside from the one year warranty, there are also parts thats covered for 7-10 years like the Sealed System. After this will be expired, you would be responsible for any repair or replacement part for the unit that is not cover under warranty. If the unit was purchased 2012, this is already out of warranty. I apologize however we will not be able to cover the issue on the control panel. I wish I had a more favorable answer. But we thank you for letting us know your concern.

I purchased my LG DLGX3551 in April 2012. The gas dryer now stops and starts on its own, and freezes when it stops, meaning I need to shut down dryer and start again and it may or may not work. I called LG and they tried to sell me a ~$380 service plan that would cover parts and labor for 1 year. But in the fine print, if the repair person determines it will not be cost effective to repair, they will charge me $100 for the diagnostic work on the dryer and refund the difference. When I asked what would be deemed too expensive to repair I got a whole host of answers from reps basically from, if the dryer parts are not available because the model is too old... but since mine is 4.5 yrs old shouldnt be a problem, to we didnt know how much our parts or services cost, we rely on the repair person to tell us. And no we dont know what parts they carry with them or how much the repair person will charge per hour, and if Im charged another service fee if the repair person doesnt gave the part on hand. Bottom line after I spoke to the supervisor, if the cost exceeds the price I pay, its deemed too expensive. But if it was a $25 part and one trip, theyd make $180 off the deal. So its insurance except they do not want to accept risk. So buyers be aware that their service support is a joke and either yes a local technician you trust or watch some YouTube videos, figure out the problem, order the part and install yourself. Otherwise its better to buy a new dryer by a different manufacturer that is reliable and if they offer a real warranty, read thoroughly to ensure you do not encounter fine print which could make buying a warranty idiotic. Each person on the phone I spoke with at LG was almost not understandable due to language accent, and repeated words from a script. Then the supervisor told me I was lucky they were there for me and spending their time on the phone with me when they dont have to since the unit is out of warranty. No joke thats what I was told. I called local techs and they said they refuse to work with LG warrantied problems too... now I know why. Doing my homework and buying a reputable brand dryer and LG is on the permanent never buy list. What is most disturbing is many people would not have realized their scam of a service warranty they offer is a scam - its unethical and they should be called out on it so no consumers fall for their deceptive practices. Maybe a lawyer can do a class action lawsuit. Im sure there are many unlike me that trusted LG repair warranty would not be rescinded if it exceeded the price of the warranty. My order number below is with a retailer, not LG. Im leaving for verification purposes but this issue is with LG, not the retailer listed on the invoice Ive submitted to this website.

Have the recall issue and LG sent a repair co. out and they replaced the main board. It is now a week later and having the same problems with the range. Temps rising on their own. I called LG again and they told me it is a one time fix. I have all LG appliances and am replacing them as I can. Just replaced the dishwasher 2 months ago and the range will be next followed by the washer that Im having issues with as well. Lifes not so good.

I thought I had done my research on what appeared to be a well-designed product. I have had my LG French Door Fridge 26 months, with no less than 14 repair issues, including the right-hand door gasket (four times), and the right-hand freezer door bracket (twice). We are a busy family with three teenage boys, but we keep a spotless kitchen and are not hard on our appliances. The fridge appeared well-designed and fit our tight kitchen, but it has been problematic from day one.The new models seem to address the issues I have had, but LG has passed the buck after year one to the extended warranty company. Warranty service through private contractors has been mainly poor. Response from Home Depot has been mediocre, until I asked for a truck to return the fridge, or said I would drop it in their parking lot myself. I looked at our old fridge to see what broke, and this one seemed to have been built much better, but what a mess. Buy from a private appliance dealer with a service team. This model was available at numerous locations, large and small. Any brand you buy will only be as good as those who back it.

I´ve had to pay three times to have a repairman come out to fix this machine. Today, when my kitchen table water was dripping on me. Turns out it was water coming from the back of my dryer. It had been taking hours to dry my clothes but I´ve been trying to get by without having to pay a repairman AGAIN or replace the damn thing but come to find out it has been leaking water causing more damage. This has been the biggest money pit, I will never buy another LG product.

Its always a name that is mentioned while searching for equipment. The look and the space it left us once installation. We love our new LG refrigerator! Weve had it for a couple of weeks and are beyond pleased. We love the all of the space and especially having two ice makers. But LG is the currently the poorest product on the market. Stay away! I bought my LG just 2 yrs old, gone thru 3 compressor failures, 4 loads of groceries tossed out and zero care from outsourced customer service team.

My washing machine LG front load got damaged & main IC was burnt due to voltage fluctuation and I have been registered my complain No. RNA120112050633.

When a sheet is drying in the dryer, it wraps itself into a big tube and rolls around the drum that way. The outside becomes bone-dry; the inside remains wet. LG says thats the way the dryer works. To improve the situation, I should go to the dryer when it happens, open the door, pull out and shake out the sheet, put it back in and begin drying again. Within a very few minutes, the sheet becomes a tube again! Do not buy an LG dryer!

Two weeks after installing our beautiful new oven in our beautifully remodeled kitchen, we had a graduation party for my son. As I was going to bed that night, the smoke alarms started blaring. The house was filled with black smoke. To make a long story short, my nephew bumped one of the knobs and started a plastic container on fire. All he did was bump the knob and started a fire that easily. Major design flaw. This oven is very dangerous!

I purchased an LG washing machine. First one came damaged as it was delivered without a box. The replacement which came several weeks later after several follow up phone calls is defective - leaking. The company and Home Depot refuse to replace. They insist it must be repaired. This is a brand new washing machine! I was on the phone with an ‘executive customer device rep for quite a while and she could not help. I provided information including the serial and model number over a week ago. I heard back from her today saying she could not have a service authorized until she received the serial number which was not on the receipt even though this was supplied to her on the phone. Sloppy handling. Poor processes. Indifferent reps not empowered to do their job. Never will purchase an LG again!

We plugged in our new LG fridge 3 days before Thanksgiving of 2007. Two years and one month later, the ice maker broke down. LG policy would not cover the expense. Four years to the day, after plugging in our new fridge, the compressor failed. That was November 22, 2011. I am sending this note on February 2, 2012, and we are still waiting for parts to repair the new LG.

We purchased an LG WT4970CW washing machine in August 2014 from Best Buy. Shortly after using it, I noticed some of laundry would be dry on top, especially sheets. Sheets would be pulled tightly across top of drum and be completely dry - obviously were not touched by water and detergent. Then, on subsequent loads, the machine kept giving error message: UE which means the load is out of balance. Machine shuts off in middle of cycle and you have to open the lid, pull the laundry out and rearrange it, close lid and machine turns on again. However, during one load, this happened up to six times and it took me four hours to complete one load of laundry. I dont stand by the machine while it is doing its job, so when I would expect the laundry to be done, I would go to my basement only to see the UE displayed which meant it wasnt finished.I had a repair person come to my home last week (10/2018). He called and spoke with an LG technical support person. He explained the problem and was told I was doing the laundry incorrectly. The LG agent told him I have to wash only like items at one time. In other words, if I have a load of jeans, tee shirts, polo shirts, mens underwear, socks, I need to sort the clothes and wash the jeans separate from the shirts, separate from the underwear and socks!!! The machine goes out of balance almost every time I wash two bath towels, one hand towel, and one washcloth along with a nightgown and some underwear. The LG agent said I should only be washing towels (up to six bath towels) at one time and nothing else. This is not how REALITY works! It would take me a full day to do the equivalent of two loads of laundry. It would also defeat the purpose of the water-conserving feature of these new machines. I would need to do six tiny loads of laundry in place of my normal two loads. Also, I do not have enough clothing to wait until I have a full load of just underwear so it is a normal-sized load. I dont even have enough pants and shirts to wait until I have a full load of just pants to wash. This machine is only 4-1/2 years old and I have to replace it. I also bought the extended warranty, but was only offered a one-year extension for parts only. Of course, the warranty expired in August 2016.The repair person said there were no parts to replace or would make sense to replace, because the cost of the repair would be almost the cost of a new machine with no guarantee it would fix the problem. He told me my complaints are very common complaints he has heard over and over from his customers regarding their LG machines. The repairperson highly recommended I buy a Speed Queen TR7000 which works almost the same way my 35-year-old Maytag washer worked and it comes with a seven-year materials and labor warranty. Cant wait to give the LG machine the heave-ho and get the Speed Queen machine! I will never buy ANY LG product as long as I live.

My second LG inherited through a relationship and just as bad as mine. These machines are very fussy about everything from water-pressure to drainage. They simply do not clean as well as anything I have owned before. Fluff and lint problems. Various random errors constantly occur and a wash can take hours and hours due to a well-documented LG bug (Google LG Washing Machine balance issues). Just downright bad product.

I have the French door with bottom freezer and I love it. At the bottom I have 2 drawers, that way I do not have to dig too deep. Love the way its laid out. On the downside you have to have a second freezer if you really like to cook!! LG makes great appliances!!!

We have owned our refrigerator for 2 years exactly & the compressor went out. LG has a 5 year warranty however the repair company they use continues to cancel & reschedule the appointment. We have now been without a refrigerator for 3.5 weeks. And will be waiting even longer. With no end in sight. I really wish I never have bought an LG refrigerator!

I liked the compartments, digital screens, extra room and thermostat regulation. It was always easy to clean. The extra compartment gave room to easily organize items. I always enjoyed chillers to use. Any issues were easy to replace. It was a good price and I trust the LG brand overall since I havent had issues with products. It had compartments and better room over other fridges. If I had issues all were covered and I had good customer service.

I just purchased an LG washer. I hate it. It doesnt fill correctly with water to properly get clothes clean. It take 1 hr and 17 minutes to try to do that if you use the extra rinse!!! You have to do that to get the soap out of your clothes and rinsed properly. Why why why so long? Shame LG. I hate this washer.

3 yr old Kenmore (LG manufactured) refrigerator went out at Thanksgiving. Sears was very slow to respond. Tech came out and immediately said it was compressor without even touching the fridge. He said they were replacing them left and right. Part was ordered and it took two weeks to get it. He came back out and it was either the wrong part or it wasn’t a functioning compressor. Fast forward to now and we received the compressor on Tuesday and they are telling us it will be next week before anyone will come out to make repair. It has been 6 weeks now without a refrigerator. We went out and bought a 4 cubic foot fridge that gets us by - barely. Don’t know if it will work when they come back again next week but hopeful. Sick of LG and Sears!

I called customer service for my LG True Balance Direct Drive Washer which I purchased in 2012, so its 5 years old. It has been going off balance and slow to fill with the dribble of water coming from the internal outlet in the washer. It would take all day to do one small load of wash because of this. The phone service is outsourced to India. When I finally got someone who could understand the problem, they said it would cost $350 for one of their service people to come out. COME ON! When I said that was ridiculous, they said they knew it was a bit pricey. REALLY?The smart diagnosis app would not download. When I went on YouTube to see if I could figure things out, I saw the little blue rinse cap emit water on the cycle, WHAT A SURPRISE, mine never did work, I didnt even know it was supposed to shoot water into the washer. I called an independent appliance repairman who came out for $49, which would go toward parts and labor if I needed it. He took one look at my 5-year-old LG WASHER and said, These are nothing but problems, I have left homes with people crying over the problems with these washers. Dump it and get a G.E.washer. LG used to be GoldStar which was the worst brand out there, they just remarketed themselves. I wanted to cry. I spent A LOT of money on this set and for a repairman to not even open the back panel- speaks volumes. He opened the lid, spun the barrel, and looked at me and said, You have more than one problem here, its going to cost at least $400 to repair, are you sure you want to do that with a machine 5 years old? I did extensive research on these products before I purchased with Consumer Guide and Reviews. I thought I did a good job with choosing wisely. Repair guy said: They all work good when they are new.

I sure wish I came here before purchasing my LG LFXS29626 refrigerator... As has been noted, a little over 2 years (gee, theres a 2 year warranty... hmmm), the fridge died. puddles on the floor, which I thought might be from the water filter, began forming... Before I realized it wasnt cooling, $500 worth of food had to be tossed into the trash... 1 week later, a service guy fixed it (replaced the compressor, added coolant)... it now rattles, and it isnt cooling... they are coming back again on Weds (5 days from now) to try to fix it again... I dont have much faith. One thing I will say... CALL LG. They covered the labor and the part, despite being past the 2 years. Dont let them tell you theyll cover the part but not the service, as this problem is PREVALENT, and they are (Im sure) just trying to avoid a class action lawsuit at this point.

My washer is 1 1/2 years old. Just before it went out of warranty, I noticed the bleach dispenser was starting to rust. I called LG and was told not their problem and if I want someone to look at it I have to pay for a repairman. I told them NO WAY. I would be glad to send pictures, still they said no. A couple months go by and I start to notice rust spots on my clothes so I called back this time. I was told there was a recall and they would fix that first then look into the rust problem. Repairman comes and just like everyone else did not fix the unbalance problem. I insisted on him taking pictures of the now very rusty bleach dispenser. After many calls, they finally agreed to fix. Well see. They are due here this Friday. This machine is junk!!!! I welcome a class action suit!!!!!!

I bought this microwave oven (Model LMV1813ST) August of 2013. Its warranty ran out a year later or August 2014. Within months, the front door of this unit came apart. The outer glass fell down and the whole door disintegrated. I called LG customer service and they initially said they would assist me with its repair then they pretty much blew me away. They gave me the name of an authorized repair shop that quoted me a repair bill far more than the unit is worth in the market new. I asked LG to reconsider and provide me with a number for upper management. They asked me for photos of the unit and its defective door then they pretty much have ignored me. They did not do anything and would not give me a number to corporate or management where I could have address the issue further. I must mention that like other consumers I bought two other appliances at the same time. All have had problems but fortunately for me it happen prior to the end of the warranty period. I believe it is fair to say that these LG products are cheaply made and not meant to last very long. LG tries to sell you over and over again an extended warranty for its products and it appears to be part of this corporate greed to gain profits on known defective products. I have looked at this microwave oven and its construction is not made to withstand the heat from the stove below for very long. The whole plastic door becomes unglued from the moisture and the heat naturally emanating from the stove while cooking is underway. The microwave is not made to withstand normal use for very long. It must be an obvious known fact to any industrial or appliance design engineer that the unit will not last. I do not believe LG should be allowed to be in the market to sell defective products at the expense of the consumer’s safety and pocket book. I would like a government agency to look into the LG quality control (if there is any) and sue this company for malfeasance and intentional sale of defective goods for consumer’s households. I would like to see a class action suit against LG. Do not buy an LG product. I will tell all I know my experience with LG appliances and other goods. I have bought other LG devices, which also have broken down within days of purchase. I can prove and attest to what I am writing here.

Bought our LG French door refrigerator Sept 2017, July of 2018 our fridge stopped working. Customer service is horrible. With every call we hear that we will get an email in 3 to 5 days and that there is no one to service it in this area so it will take longer for someone to come out. We never receive the emails and have put out 3 calls to them each time we are told we are on the list. After the second week of waiting, our fridge has started cooling again and we are unsure what to make if it. Nervous to use it since we are unsure if it will stop working again and we will be out more food items. With a fridge less than 1 year old that we are still paying for we are truly frustrated! It has now been 3 weeks of waiting and still nothing. Our fridge is under the 1 year warranty but what good does that do if nobody comes to fix it! Buyer beware!

My LG dishwasher has a stainless steel finish that cleans and shines quite nicely. Soap dispenser holds tablet or liquid and dissolves no problems. All dishes are clean and spot free with the dry mode. Plenty of room for all dishes and pots and pans. Silverware goes on top. Operation is very quiet. No complaints, and would definitely buy again.

I have to defrost my LG refrigerator about every 4-6 months due to ice build up behind the meat tray around the vents. This time the ice has built up to the vegetables drawers. How can I remedy this problem with my LG refrigerator? This is the only complaint I have about this refrigerator and I hate having to do this every 4-6 months. If I could send you pictures I would.

OMG, where do I start? The machine has been nothing but problems. It was quiet for 1 day, then the noise and vibrations coming from the machine sounded like a squealing pig. Technicians have been sent out. He practically rebuilt the washing machine, replaced the motor, the stator, clutch, pretty much everything, now worse than ever! Please dont buy an LG appliance and do yourself a favor!! Whats so ironic is the fact its advertised as True Balance anti-vibration system. Somebody at LG advertising must have thought this term on April Fools Day!!!! I literally HATE this machine.

Purchased refrigerator 3 years ago and came home 2 1/2 weeks ago to find that everything had defrosted. Was told it was a sealed system failure and since then havent been able to get it fixed in a timely manner. Have been told it could take weeks to get a technician out to fix the issue because there are not a lot of places that fix sealed systems. LG refuses to replace refrigerator. I have called around to appliance repair centers and was told to throw it out because to fix a sealed system cost just as much as a new refrigerator. The people that I spoke with at LG were pleasant enough but could care less about customer satisfaction.

We purchased our new refrigerator along with an LG stove and microwave when we moved into our new home in 2016. Part of our decision was based on the experience we already had with our LG washer and dryer. Here we are now fighting issues with a refrigerator that should easily last 10+ years. If we had known previously about the compressor issues we would not have purchased this brand. Where are the lemon laws for refrigerators?Issue started with water on the floor and at first we thought the in-door ice maker was failing (more on this later), then two days later we noticed that ice cream was soft in the freezer and then a day later no cooling at all (by the way - all of this in the middle of COVID-19 quarantine and trying to make sure we had enough groceries on hand). It took approximately 1 1/2 weeks to get service on site for repair. The technician replaced the compressor and stated that the refrigerator would now run louder. Well, it was so loud we couldnt hear our tv in the next room without turning up the volume to almost maximum level.I pulled the refrigerator out and found that one of the copper tubes from the compressor was vibrating and rubbing on the rear cover. Called for service again to fix the noise issue. When he checked the refrigerator, he stated that he could find nothing wrong; however, he did release some of the coolant because he thought the compressor may have been overcharged and overheating. This seems to have resolved the noise issue.The in-door ice maker - noticed that after the compressor failed we now have water dripping intermittently out of the left hand door (the door with the ice maker). I mentioned this to service tech during his return visit and he said it was probably because I was leaving the door open too long and there was not enough cold air for the ice maker compartment. Ive had the refrigerator for not quite 4 years and never had this issue before - I dont think Ive changed how I use my refrigerator. This issue has not been resolved. We question how long the new compressor will last (4 years?). How much more electricity is the refrigerator using now as compared to before - seems to run a lot more now.

Purchased a LG French Door with freezer on the bottom three years ago. The fridge stopped working on November 1st. My husband contacted the customer service department of LG and spoke to a rep. When he didnt hear back from them, he called again only to discover that there was no record of the initial call. Repairman said that the electronic panel is broken. The repair will be approximately $400. Spoke to an electrical engineer who diagnosed the problem and even guessed the cost of the repair. He had similar issues with his LG. Said that it is a quick fix with a little soldering and a cheap fuse. Apparently the glass tubing that the Koreans use breaks easily after door is closed repeatedly. I have triplets who are in the fridge and closing the door 24-7. The designers either dont know how Americans used a refrigerator or it is planned flaw so the consumer is forced to make a costly repair. Will never buy another LG after learning this!

I’ve had to have a repair guy 4 times on my LG refrigerator and it’s been the compressor every time. It’s not capable of keeping ice cream and it will freeze and cool good one time and not the next! I’ve been informed by a few servicemen that this is a common problem with the LG compressors and that Id probably have trouble again and again??!! I have had it with LG! I have had LG tv’s for 20 years and LOVE them!

Used broiler one time. Noticed the knobs looked as if they were melting. Called customer service. I asked if there was a recall. They know, they said they were sending a set of new knobs at no charge. Called over a week later. They said it was denied. I did not receive a reject letter or call from LG. Filed a complaint with them on the phone. Receive a complaint number. Filed another complaint on line today and on this web site I agree there should be a recall for the stove knobs or a way of fixing the problem.

Purchased 823.00 dishwasher that is now 9 months old and has not worked for the last 4 months. Repairman has been here and ordered parts that are on national backorder and they still cannot give us a expected day of repairs being completed. I will never purchase or even recommend purchase of any LG product from here on out. Thanks for the nightmare LG.

I bought an LG side by side refrigerator for my home. Recently, I am a divorced single mother of a 2 year old, trying to start over. Here it is, one and a half years later and my fridge totally thawed out all of my meat in my refrigerator. My milk is spoiled and all of my meat and vegetables are rotted and ruined. I am barely scraping by paying the bills, starting over again and I should not have to be buying a fridge after a 1 1/2 years. This is ridiculous. Customer services are good in telling you that your warranty ended at 1 year and that is it. No, they have no sympathy. If it wasnt for good friends letting us eat with them for the next two weeks when I get paid, we would be without food. I cant buy groceries twice. I cant buy refrigerators twice. This is ridiculous! I am telling everyone not to buy anything LG. Beware, some Kenmore refrigerators are made by LG now too.

I bought this range 3095st about 6 months ago. Never used the broil feature until recently. Then oven stopped working. Called LG and they sent a qualified repair technician. Wrong!!! The guy was clueless...had to read the paperwork AND call the technical support phone number. He complained about LG being cheap and not paying for multiple visits to repair an appliance! Their technician said he was the only one for the area. Told me the range was functioning. I turned on the broiler several hours later and heard a strange humming noise followed by a loud bang. Range/broiler/oven light dont work at all.Repair technician said it would take a week to receive a new circuit board which I found online for 50 dollars and could have it expedited. Two weeks later no phone call, no oven/broiler/no holiday dinner during Easter/added costs of eating out! Wouldnt you think LG would offer something...hell no they put me on hold when I called them. Ive been holding on for a month already!!! Never again LG!

On Jan. 18, 2019 we purchased the above referenced microwave. It never worked when we brought it home, and Best Buy stepped up and just let us trade the non-working one for one that did work. Now, less than 3 months later, the machine stopped working overnight--lights and turntable work, but no heat or cooking is generated. Working with LG customer service warranty department is a nightmare.The customer service staff is very difficult to understand, when you are transferred to another department, there are very long wait times to connect, and instead of having it repaired locally, LG wanted me to pack it up and mail it to them. I have had LG equipment in the past and been satisfied. However, after this fiasco I will never buy another from them. All this hassle on top of not having a working microwave. My hope is that they will just pay me the purchase cost and let me get on with my life with a different brand. The customer service department and website are not user friendly at all.

I bought my LG Top Load Washer 5101 in March. Within a few days, I noticed scratches on the lid. I have no kids, no cats, nothing rough that I put on the lid. I called LG and they acted surprised that such a thing could happen. I asked for a new lid but they refused. So I returned the machine to Best Buy and got another one (I really liked how it cleaned). Its now August and even though Ive been super careful and have only put a plastic laundry basket on the lid, the strip closest to the glass has scratches all over it (and no, I dont have any mice).I was going to buy the matching dryer but now hesitate. I would love to be in contact with the woman who said her problems were cosmetic, too.

The LG ice maker design is flawed (LG Refrigerator LFX25975ST103). I purchased the item new from Home Depot in 2010 and luckily with an extended service contract. Initially, the problem was the water dispenser. The dispensing button stuck and flooded the kitchen before I could get an LG representative on the phone. The ice maker would not function and was replaced after numerous service calls between September 2010 and January 2011. It has never functioned properly, always crushing most of the ice. This leads to a crushed ice dam that forms in the door. Eventually, one must clean out this mess. After being a slave to service calls in 2010, I decided to utilize my Home Depot extended warranty and attempt once more to have ice from this very expensive investment.A crack existed in the ice hopper and a very talented serviceman came to my home, analyzed the problem, and ordered a new ice hopper. The part arrived last week and since then, the same problem has existed. Now, I am unable to remove the ice hopper due to the ice dam in the door. This entire problem is due to the design. We keep the temperature in our home at just under seventy degrees year-round. When the left door is opened, the vents between the main refrigerator body and the door allow warmer air to enter the ice maker. The flap door that opens to allow ice to eject also allows warm air to enter due to the long length of the trap door opening, 5 seconds. This allows some melting of the ice that is trapped and crushed in the hopper to melt then re-freeze in the blades. Then the damming cycle begins once again.

The ice maker drips on the inside and freezes whatever it touches. This is the worst ice maker we have had and were stuck with it until we can afford another. We purchased it because our other appliance are LG and wanted to match the stainless steel finish.

LG fridge broke while still under warranty. LG sent people out here 5 times and the LG certified repair people can not fix it. LG will do nothing about it and I have been on the phone with them for over 6 hours trying to get help. Please buy any other brand except Samsung. I think they are the same. I call the LG phone and they answer its Samsung. The refrigerator is in the garage right in front of the LG convection oven that they could not repair 2 years ago. Anybody who would like these 2 appliance can call me. We are going out to buy a new fridge this weekend and it will not be LG or Samsung.

Bought a LG Top load washer less than 3 years ago for $720. Its constantly going out of balance several times every load you wash. Now the drive shaft broke and took out the wash plate as well. Despite the fact that the front of the washer has a 10 year warranty sticker plastered on the front of it LG refused to authorize the repair center to cover the parts under warranty, the cost of which is approx. $400-450. I called LG directly and they and talked to a technician first and she just kept telling me it was not her department and that she was only authorized to talk to the service repair company and not me.I had to beg to talk to a supervisor and had to wait forever to talk, for her to get on the line only to tell me that the 10 year warranty only covers the rotor and stator, not the drive shaft and basically told me I was SOL. Bottom line save yourself the heartache and money and dont ever buy a LG washer. They are JUNK and their customer service is non-existent!

Saved up to get a new stove. The enamel on the floor of the oven started coming off, now it is rusted and actually has holes! So disappointed in this company. They say it is not covered. BAD BUSINESS!

LG front load. 6 years old. Very disturbed that washer seals went bad within 5 years and machine leaked. Dryer tumbler wall disintegrated, destroyed clothing. As long as it does not say LG on the cabinet I will consider it. Not buying: Poor quality construction is my number one element. Ive done well with Kenmore, Whirlpool, and Maytag over the years. LG equipment and service after purchase is very poor. I am looking for that rare combination of quality workmanship, efficiency, practicality, durability, and warranty backing at an affordable price. I dont need bells, buzzers, and whistles. I need it to clean and dry my clothes well and in a reasonable amount of time.

We own an LG refrigerator and have been pretty satisfied with it until the last couple of months. The ice maker will no longer function on this model number LRFD122850ST, and after viewing the comments on LG i think maybe it will remain so until the appliance is replaced. There seems to be a problem with getting this repaired.

LG HE takes less time to dry clothes. Uses less hot water. I like the front-loading washer and dryer better than top-loading ones. They were somewhat on the expensive side, but worth it. LG has an innovative motor that will last longer because theres less motion involved. I like the pedestals as well. Ive had absolutely NO problems with either the washer or the dryer, and no missing socks! Mine are full-size side-by-side units. There are many cycle options for each: water temperature for wash and rinse, type of material, intensity of spin cycle; the dryer allows for both timed and sensor drying.

I love my LG refrigerator. IT IS STAINLESS & a bit hard to keep shiny & clean. I love the performance & it is easy to clean. I would purchase another LG appliance.

In late June 2012, we got an LG/Kenmore french door refrigerator. On 9-6-12, the error code FF appeared on the display. After calling Sears, I was told the freezer fan needed to be replaced and it would take 7-10 days for the part to arrive at my house. In the meantime, the ice maker doesnt work. This was unacceptable and we decided to return the refrigerator rather than wait for a part on a less than three-month-old appliance. After checking online, it appears that other people are having the same error code with LG and Samsung refrigerators. Consumer Reports rates them high, but I will not be buying another LG or Samsung.

The LG refrigerator was an awesome brand. It had features such as smart capabilities and had in drawer freezer as well if you rent as well as the side-by-side freezer. I did not like it because it had too many king some problems thermostat one keep it cool all the time. Also had to constantly fill it up with coolant and it had a leak in the back that will require a lot of house problems such as floors warping and moisture getting its in the house. I went with the LG because it was him highly recommended. It was cheaper and most friends and had a hell of a warranty on it. Was also a alfred hadley my friends and family and co-workers.

My dishwasher stopped working a few years ago. The dishwasher was only one year old. I had it repaired and I have never had a problem since then. I also learned to clean and maintain it myself. To have a happy dishwasher and a happy dishwasher owner, try to clean your dishwasher after each use. By the way, I only used hot water and degreaser in cleaning this and now it washes better than it ever has.

It was always short on water but my clothes appeared clean. I no longer sure about that because it wont even melt a pod. Had service come - its made that way - cant change. No more LG, or front loader.

Worst and Cheating Service from LG. Issue Started from Deepavali. I had complained regarding TV service before 40 to 50 days but still, the status is the same.My TV Model No. LG-LED/42LA6620 got a problem as the TV was not turning ON, regarding this I had complained and an executive told that they will come and diagnose the issue. After couple of days, he came and saw that there is a problem in it and told he will return in a couple of days and went. But later he did not return at all. He did not even receive our calls and we were in search of help, but nothing happened. Later I called to customer care and you people told that it will be done on chargeable basis. Even visiting charges should be beared by the customer. I agreed for that and requested for the executive at my place. And you people struggled a lot to arrange a person to my place but you people failed to do that.But we are the person who is suffering and ultimately our situation is like Wait or Go and as we got an expensive TV from you and fortunately or unfortunately I have got all LG brands in my house (TV, FRIDGE, WASHING MACHINE etc.,) and I am a promoter for LG product. But now am just afraid that how about future of the products I got. How the support and services for these products, am panicked. And after struggling a lot we didnt get any help from LG but we at the receiver end have to get our TV repaired and took that TV personally and went to the other city that is Hospet from Gangavathi for getting it serviced. After submitting that TV they told that it has to be diagnose and it will take a couple of days and we left our TV there and returned. After couple of days, they told that there is a motherboard issue and it will charge you around 7k to 9k.I told them to go ahead and service it. I want the TV to be Fixed. But trust me I have doubt on those technicians over there, I am having an impression that I am in safe hands or someone trying to loot us. But still, I told them to go ahead and service it. Later after a couple of days, I get a call saying that it will take a month to replace it. I told, Okay. Fix it as soon as possible. And later I get one more story that, We need bill sir as this motherboard is not available as of now, if you provide bill then we will look for depreciation and you can go for another model. Now am really frustrated and just cant control myself for simple issue, I am okay with taking TV personally to the service center, I am okay with replacing a motherboard, I am okay with money, I am okay with time. Now its a new phase. They are asking me to go for depreciation.But I managed my self to get the bill and submitted to them but until today am in the same situation and TV is in the same condition. Today 23/12/2017 morning when I called to the customer care, I get these type of responses ie., Sir you need to visit the dealer where you have submitted your TV, and, We cant help you in this, what the hell is this response from LG customer care, I made him realise that he is working for LG then he told that he will arrange call back. Later I called once again and narrated all the story to that lady, she told she will arrange a call back. Thank God that I got a call from LG but now they started with new story which clearly shows that they are cheating openly to the people.When I called in the morning and asked regarding the status of my TV, LG customer care people they told part is not available so it will take some more time. But after an hour I get a call saying that sir your LCD has problem as we are testing on your TV but there is problem in display. Now here we can see clearly, that from main office they are saying part is pending, and from Hospet dealer they are telling that, Sir motherboard we received and testing on it but there is a problem in LCD and it will be fixed with a charge of Rs: 24,000/- extra. If they tell us that its going to cost you more in which we can go for other options by dropping the idea of getting this tv repaired.This is so cheap activity done by you people to grab money or to drop the issue. If you people really need money/dont want to support then try to get it by earning with trust but not by cheating the innocent people, its our hard-earned money we spend on buy expensive gadgets by trusting giant companies. Now I am requesting you again to the experienced/some qualified engineer to look into the issue and solve it. Really LG is stepping back from giving services. Its really gonna affect the brand. I was promoter for the company but you people are making me to go for worst condition... If this is condition for few more customers then soon it is gonna be in helpless situation. I dont know what kind of engineers LG is hiring not capable to repair a simple issue then what for they hire a so-called qualified developers.

Our 6 yr old fridge went out due to a power glitch. We called in an appliance repair service since the fridge was out of warranty. When they came to fix it the part was wrong. He checked the part number & it matched. We called LG to see what part number they gave us & are in the process of ordering it & returning the other. LG needs to get their part numbering system straightened out. How can service people give good service if they can’t get the right parts.

We believed LGs advertisements and trusted that they would stand behind their product. The expensive French Door Refrigerator/Freezer (LFCS31626S) has given us nothing but trouble. LG has sent repair technicians several times who have gone so far as to replace the control board (twice) and the compressor complete with solder smoke wafting through our air during a 2-4 hour repair job. Still, in spite of being set at 36 degrees F, the temperature cycles from 45 degrees F to an unsafe 60 degrees F. The last technician who worked on the thing told us that he did all he could, and, within a week, we had the same problem all over again (we called that technician for help but he no longer answered our calls). Meanwhile, weve lost tons of food and have to shuffle things into a standing freezer for salvage. This has been going on for about a year. Rather than do the right thing and replace the unit with a new, good one, LG now wants us to break COVID-19 isolation for yet another failed repair attempt. Most recently, we were handed over the Executive Team where a member picked-up and held the phone line open for over 2 hrs before hanging up without once responding to our repeated pleas that he/she speak. We are beyond frustrated. In fact, we are feeling betrayed. Please help!

I have the LG model WM2140CW washer and dryer for about 2 years. I have cleaned the gasket, inside of the tub, and door on the washing machine as directed by the manufacturer and run bleach through the tub clean cycle and still cannot get rid of the moldy smell. When cleaning the gasket, I noticed mold and mildew on the gasket and have cleaned them with modified bleach and even used Q-tips to remove the mold, it just comes back. Even after you wipe the gaskets off after each wash, you cannot get all of the mold out of the gaskets and this transfers to your clothes, sometimes needing to be rewashed 2 or 3 times. I keep the door open for ventilation but there is no way for the gasket area to stay completely dry. The smell is so bad at times you have to close the laundry room door to keep it from reeking into the rest of the house. I am calling for service this week but I know what they are going to tell me which is exactly what I have been doing. I would not recommend this LG set to anyone. I plan on going back to a top loading washer just to get the smell out of my house and clothes. As far as the dryer, I have to run it 2 to 3 times just to get clothes dry. Avoid LG at all costs.

We purchased two of these dryers from Durochers in Sylvania Ohio. The experience with Durochers was very bad. The customer service was horrible and they damaged our woodwork and cabinets during install and tried to leave it - when it was repaired it was a botch job. However this review is about the dryer itself. Due to a sensor it constantly turns off and does not leave clothes dry, I have to restart it almost three times to get clothes dry. I have tried every cycle. If you have towels it will take all day. Would not recommend these dryers.

Our refrigerator was purchased about 8 months ago. Its been completely GONE for 2 weeks now! There are NO local repair people in Eugene, OR! The nearest accredited repair people are in Bend, OR. Dealing with LG Customer Service is like talking to a wall! They are useless and non-apologetic for their ineptness!!!

My 9 1/2 month old top of the line LG washer died. It took 12 days for service. I was told a part needed to be ordered before a service visit could be made. Unsure how you can assess a problem without seeing the unit. Service man arrived from Tresco out of Ft Wayne IN. The first thing he did was open up the unit when 4-6 gallons of water flew out and went under my floating floor. Of course he didnt have parts! The final straw was when he complained he had to drive 2 hours to get to my house. Spent countless hours trying to get service and was informed after 3 weeks that the warranty was canceled and they would not honor any repair. Their rationale was I washed a rug in the unit. Worst customer service I have ever received and will never purchase anything LG again. The service is horrible and their warranty isnt worth the paper it is written on!

I pulled out my oven to clean behind and under it yesterday. I have been using my lower oven more lately and its melting my vinyl tiles! There is actually scorch marks on the floor too. Has anyone else has this happen to them?

Updated on 06/08/2021: Same as others -- the Company contacted me, first offer a rebate which I have never seen. Then asked for proof of purchase, invoices, service tickets, etc. which I provided. They even texted me for information which I sent - in April -- and to date, absolutely no response. This is not acceptable!Original Review: I bought an LG refrigerator in 2014 and in December of 2020, it failed completely - cooling and freezing. I had a local authorized LG serviceman come and and he called tech support only to find out it was unrepairable. However, LG refuses to honor their warranty -- 7 years sealed system and 10 year compressor. After many emails they agreed to issue me a small payment but of course I have not seen anything! They are awful!!

Last Friday night at 6:00, I discovered that the food in my refrigerator was getting warm. The thermostat said 37 degrees in the refrigerator and 0 degrees in the freezer, but food was warm in the refrigerator and things in the freezer were melting. I started calling appliance repair services. Most were closed at 6 PM but the ones who did answer said, Sorry, but we cant work on LG appliances. I asked, Why not? I was told, Because LG will NOT ALLOW us to be a part of their service network and LG will NOT let us buy parts. The repair services said that they had filled out apps and had been jumping through hoops for LG for 1-2 years without success. Because of LGs policies, I lost $400-500 worth of food and am FORCED TO BUY A NEW REFRIGERATOR. Today, Monday, the other repair services that I had left messages for Friday night have been returning my calls and ALL OF THEM told me the very same thing about LG service policies. LG forces customers to call LG and LG sends a repair person (you have to wait days) who charges 2-3 times the going rate, and LG charges sky high prices for parts. The repair services said to buy a Whirlpool, Amana or Kenmore instead because parts are readily available and less expensive. Whirlpool donates to Habitat for Humanity, too. GE parts are the highest, except for LG.

We had our 7 year old Lg fridge die on us. We were offered a rebate if we bought another LG fridge which we accepted. The new fridge did not work but LG would not accept this for several weeks so we were without full use of our new product. After much hassle we finally received a new fridge in Aug. 2014. We have not received the rebate and are told each time that we call (speaking to a service rep in Panama) that the check is in the mail and we will have it in a few days. This is going on for the last 4 to 5 weeks. Our original rep, Mohinee **, quit taking our calls and will not respond to emails from us. We asked if we could speak to someone in Canada to see if our check has actually been mailed and were refused access to a Canadian rep. We then called information for LG electronics Canada and were given the number 416 743 7575. We have made 3 calls and no one answers at that number. LG certainly has our number and our money. I would not buy another LG product if I was paid to. Customer service is terrible and their products just dont last and are faulty at the very beginning.

I bought one of LGs “French door” models in July 2014. The compressor has already gone out. Initially, I really liked the unit, with the exception that the ice maker in the door did not stay cold enough and the ice melts together and has to be thrown out every few days. I was willing to overlook this because the rest of the refrigerator worked great. Produce stays fresh for several weeks.I am giving this refrigerator and LG 1 star mostly because of the service, which is almost non-existent. I wish I could give it 0 stars. I knew that the compressor was out because I woke up one morning and both the refrigerator and freezer were warm, even though the lights and water dispenser were still working and I could not hear the compressor. I tried to “diagnose” the issue so I could let the LG representative know, but it would not give me a reading. The ability to use your smartphone to diagnose issues was one of the selling points of this refrigerator. However, I had to wait two weeks (including over Labor Day weekend) just to have someone come to confirm that the compressor was the issue. The service person opened the refrigerator and used his own phone to determine that the compressor was out. I had to pay him the $100.00 trip fee for him to do something that I should have been able to do. Then I had to wait another 8 days for them to order the parts and come back to install the new compressor.The day before the second appointment, they called to confirm that all of the parts had arrived, but only 2 of the 3 parts had come. They told me they were cancelling the appointment and rescheduling it for another week out. I had to demand that they keep the appointment and I tracked down the missing part myself and picked it up at UPS. Finally, the technician came to replace the compressor yesterday, and I immediately knew something was wrong because it made a loud vibrating noise that has not stopped, which began as soon as he left. I called him and left a message but didn’t get a callback. He had indicated that it would take until this morning to cool down enough for food storage. I decided to wait it out and see if the noise would stop. Not only did the noise not stop, but the refrigerator and freezer are still warmer than the inside of my home.I now get to wait another 5 days for them to come back to re-check the refrigerator. I do not have a second refrigerator, so I am living out of a dorm-size refrigerator and buying ice at the gas station. My interactions with LG and A & E Service have been so negative and their service has been so slow that I have decided to use a different brand of appliances in a new home that is under construction. I will never buy another LG product again.