I have an LG dishwasher (model LDF692ST) slightly over 2 years old. It has had 2 motors and a pump replaced and now the service guy said the motor is gone again. It doesnt dry the dishes at all and the door falls down when opened without support. The only thing I did right at Best Buy was purchase a warranty but will be out in 2 weeks. I have a kitchen full of LG but that is changing. I wanted a replacement but looks like another repair is all I will receive. Buyer, beware: these are junk and my only recourse is to warn others.

I thought I was getting a good deal on a 3 year old machine (WT5001CW)... But now realize why it was so cheap. It wont complete any load w/o you having to manually balance the load - possibly multiple times. If you dont babysit the machine it will try??! Every single load ends with uE. Small load, big load, socks only, towels only, jeans only - none will spin!! The only thing this does well is knot tying - all your kids jeans/Stretchy pant will end up in one giant knot! Lg seriously needs to release a fix or recall all of these machines as they dont do the only job they have. Im going to burn the ** out of this machine and post it to youtube!! Ill get a million hits. These things are so broken and hated!!! My wife used to like LG, we have LG phone, TV, stereo headphones - but Im not letting her buy another friggin thing that has LG on it since they refuse to acknowledge the absolute failure of their top load washers!!!

After much research my husband and I purchased a washing machine, dryer, refrigerator, and dishwasher. After about eight months my ice machine stopped working, replaced for $385. Motor on dishwasher ceased replaced. Strip on fridge cracked and dishwasher has many pieces on the side that need to be glued. We are VERY disappointed with these appliances and would NEVER recommend LG to anyone. So much for researching Life is Not good with LG.

My refrigerator (LG GC-P197DPSL) is bubbling under the silver where the water drips down from the water and ice maker. I read all over the internet it is a common problem but LG has denied the case. I have an extended warranty but they wont honor it saying it is LGs problem.

I bought an LG dishwasher 2 1/2 years ago and it never cleaned dishes well at all. It started leaking water. I have not used it for over 2 years. This is the biggest piece of $800 junk I could have bought. I would never buy another LG product nor would I recommend this product to anybody.

DEAR LG I REGRET TO INFORM YOU THAT SAMSUNG IS BETTER THAN LG, I HAVE WORST EXPERIENCE FROM YOUR COMPANY OR SERVICE... If anyone wants to buy fridge or any product from LG so I request you THINK before purchase, otherwise go to another company but never purchase LG product.. Their service was too much bad, actually we are buy one double door fridge from Nov. 2017, and Nov 2021 cooling problems and they come or take a charge for gas refueling 2800, and after 15 days same problems again and not again its again and again.Then they decided to take that fridge take to lg service center in the middle of Jan 2022, and whenever we call to service center they said only two words, We will inform you within 2 days. But never we got update... And again we call March 11 and they call back us and said, Your fridge was not working. Some cooling issues, and immediately we asked now what, AND THEY SAID, WE WILL CUT OFF 75% AMOUNT AND WE REFUND 25%. And my fridge was arounds 28,000 price when we purchase... Now Im asking to LG My fridge was now 4 years only then how said and where you got this rules 75% cut off the amount, Shame on you LG, SAMSUNG WAS BETTER THAN YOU FROM THE SERVICE....

This is the worst company and worst products I have ever seen! My new LG dishwasher that was bought in 2013 died in 2015 and needed to be completely replaced! The refrigerator that I bought in 2013 died at the end of 2016 and has not been able to be repaired and LG wants to charge tons of money to replace the compressor which is what failed after 6 weeks and 4 visits by repair companies came to try and fix it! It has a 10 year warranty but when I called its on parts only! They want to charge for parts even though they say its covered! Dont buy LG!! They have the worst products and service I have ever seen!

I cannot wait to buy a new dishwasher. This LG inverter direct drive DOES NOT dry dishes, glasses, utensils, nothing really. Water is often left standing on the top of dishes and glasses. The smell coming from the dishwasher is something Ive been working hard to get rid of to no avail. Bleach, vinegar, you name it, doesnt fix it. As of lately, my dishes are not coming out clean either. I always rinse my dishes/utensils before placing them in the dishwasher. I actually questioned myself if I even ran the dishwasher because of how dirty they came out-and it did run! At this point, Id rather just hand wash my dishes to know they are actually clean and dont come out smelling terrible. The only plus to this dishwasher, is that it is quiet. Id take a louder dishwasher that actually does its job over this quiet one!

Purchased an LG 27 Cu Ft 3-Door French Door Refrigerator w/ Door-in-Door in Stainless Steel Model LFXS27466S. It was installed 10/18/2017. We have not been able to use the ice or water from it as it tastes like crap! When the fridge was installed, the guy started running water thru the water dispenser. Said to run a few gallons thru as theres something they put in for testing to make sure everything works. We later found out they never installed the water filter. According to tech services, this model should NOT dispense water without the filter installed. Called LG about the problem. You talk to someone with a very hard to understand accent, I think Japanese. They were supposed to contact a local repair place to come out and look at it. We called the repair place the day before to confirm appointment. They say they never received anything from LG. Called LG back and they again said they would contact local repair place again. Again, had appointment set up, called day before to confirm, and again repair place said they never heard from LG. Called LG and asked to talk to a supervisor. Was basically told were screwed as they cant find a local repair place! If they dont have repair service in an area, they shouldnt be selling their appliances in that area! So here we sit with no water or ice. The water and ice from our last fridge tasted so good people preferred it over bottled water! So the LG service is very, very poor. Would not recommend purchasing any of their products. We need to purchase a stove, microwave and dishwasher in stainless (currently have bisque appliances which theyre not making much anymore). I can assure you they WONT be LGs.

LG will get sued when someone dies from a knob being turned on accidentally. I’m surprised it hasn’t already happened. It happens all the time. Especially when friends/family are over. How could LG think was a good design? Was there no testing? Were they 3 feet tall? Also the burner disc discolor and never clean up. The super burner stains on the silver and you can’t get it clean. Bought this and the microwave you can’t see into without a stool. And it’s still hard to see in. LG, you dropped the ball here, learn from those mistakes. NOT recommended.

Have had this fridge just hit 4.5years. Stopped cooling. Thought the linear compressor was going to be more efficient. Called and they said they would set us up for service. The service company will not be here for 3 weeks. Try to run a house with no refrigerator for 3 weeks. Did notice the company has an ad to hire people in our area. If I hadnt paid so much for this thing I would just get another refrigerator. Sure hope the matching double oven range holds up better.

I purchased LG Appliance. It was the biggest mistake. Within months I started having problems with fridge and Stove, the dishwasher stopped working less than 1 year after I purchase, I did not follow up right away, when I called they told me the warranty is only for 1 year that I would have to pay for the technician and if the part is warranted they will send to technician. I told them I would rather toss their awful product and buy a GE. I will never buy LG again. They are substandard. Not worth the high price they charge. I usually buy GE but decided to try LG because I like the features of their fridge. They look good but they are not good. BUY GE (General Electric) instead. They last for years and is a much better quality. Buyer beware. LG appliance sucks!!! They dont even deserve a star but I have to check 1.

On October 21st, our LG Model LMXS30776S/00 Refrigerator that was less than 2 years old stopped working. When I called LG Consumer Relations at 800-243-000 they took down our information. They then discussed their LG Premium Care Service Plan with us and provided us two options to get our fridge fixed. Option # 1, $450, Option # 2 $350. Option # 1 covers you for 1 year and the Option # 2 is for 3 months. We go with Option # 2. It is supposed to cover the labor and because the compressor broke that is covered by warranty by LG for 10 years from date of purchase. They set us up with one service repair company in our city, then call us a few days later to say they assigned it to another service repair company in our city. Turns out the second one is the only authorized LG repair in our city. They schedule an appointment, the earliest date, November 14th.On 11/14 the owner comes out and says the compressor is broke and the seal system has been contaminated and he will need 6 parts to fix this. On 11/15 the repair place calls me and says the LG warranty department will not authorize the fridge to be fixed. They are going to get another repair place to come fix it. On 11/16 after not hearing from the warranty division of LG (which is outsourced), I call them. It took 34 minutes before someone answered. They explain to me and say the repair company told us they cannot fix the fridge. I say that is a total lie. The guy then paused. I said I have spoken with them multiple times and they told me you would not authorize them to repair it because you now do not want to pay the labor cost. So LG sells us on the warranty program, but then when they find out the labor cost almost 3 weeks later, they refuse to pay it and tell us we will reimburse the $350 to you.So not only did our less than 2 year old fridge break, they do not honor their warranty programs that they sell to the consumer. I was transferred back to LG Customer Care and waited on hold 45 minutes. I never spoke to anyone again. I tried calling on 11/17 and they say wait times are too long, call back. I then proceed to do a live chat. They push me back to their 800. Long story short, DO NOT buy LG. However, you have to be careful, because LG makes refrigerators for Kenmore and others that are sold in Home Depot, Lowes, and Sears to name a few.LG does not stand behind their products. One local repair place in my city said they dropped LG because LG did not honor the warranties. They said do not buy LG and Samsung Appliances. So our options are to buy a new fridge, or pay someone over $800 to repair our less than 2 year old LG refrigerator. So, we paid $2900 for the LG fridge and now it will cost an additional $800 to get it fixed or we have to spend in the $1,000s to get a new one. I have never in 40 + years experienced such bad customer service with a product. I will never buy anything that LG makes or has made for another company. They do not stand behind their products. Their customer care representatives are terrible. Thanks LG. You lost a customer and hope many more after they read this for life.

As soon as we bought this set it broke in a matter of days which flooded my laundry too, and of course they came to fix it. The drum completely fall to floor. I have contacted the warranty department several times letting them know it has broke again and again, they tell me its a different problem because of what their people wrote on their end. Im so tired of getting the runaround. You spend $900.00 on a machine that you used less than taking your laundry to laundromat then they offer a 50$ voucher that was never received. I will never purchase an LG again. These are lemons and beware, dont buy. They are junk. Mine is a front load.

LG French Door Bottom Freezer Counter Depth Model LFC21776ST - Purchased this $2500+ refrigerator in March 2011. From the reviews, it seems we were lucky to have gone 3 years without a major issue. Our freezer stopped freezing this week and now the refrigerator has stopped altogether as well. We called our reliable appliance co. and they wouldnt touch the sealed unit for fear of voiding our manufacturers warranty of 7 years on parts. Contacted LG and were referred to Affordable Service Appliances in San Diego who were authorized reps for LG. Yelp reviews for this place were absolutely HORRIBLE but the rep came out and said we need a new compressor (in less than 60 seconds of looking at unit) and quoted $580 with LG picking up cost of parts needed.After reading all of these reviews, we are shopping for another refrigerator rather than wasting money on a short lived repair. Luckily we have ALL LG products (microwave, range & dishwasher) and are looking forward to them failing too. Buyer beware.... DO NOT BUY LG.... Remember they use to be Lucky Goldstar which was a low quality electronics company. Should have looked at reviews before purchasing a refrigerator with a linear drive compressor.

Purchased refrigerator 3/6/17; currently on my 3rd compressor. Because of frequent compressor failure, sent certified letter to Huntsville, ALA President of LG Electronics USA 11/8/19 and again 12/27/19. Received Returned Receipt back both times, however, have never heard from anyone at LG. Replacing a failed compressor with the same type of compressor time and time again has proven to be very poor strategy, not to mention the inconvenience to your customer during the replacement phase. Loved LG; have 5 LG products in my home. Extremely disappointed with customer service.

We purchased 3 high end LG Appliances for our home 6 years ago - each has broken down so far. Now the fridge is broken again (exact same problem I paid to fix 6 months ago) and LG refuses to stand behind their repairs or products. This is outrageous for a company such as LG to take advantage of customers and collect repairs costs on an ongoing basis after they have sold their products. Please consider any other brand (even a cheap one) before LG... they are a bottomless money paying pit.

In 2012 I bought LG French door refrigerator. This refrigerator last 18 months. After several attempts to fix and few hundreds dollars of groceries dumped in the garbage I had to buy a new one. Because of custom kitchen I created by appliances only LG can fit. My new refrigerator still working but I cant use water it still smelly. Another time I got upset and decide to look for similar complaints after 2 pages of peoples cry about this horrible products I realized how lucky I am it just stinky ice and water. My question is how come LG still in business??? Is any of high authorities ever read this feedbacks??? My experience to get in touch failed. Unfortunately I dont speak Hindi. I hardly I learned English. So my idea not to be writer of bad feedbacks but to see if someone has a balls to answer simple questions. I am waiting. P.S. This item price $3000.00. WOW!!!

LG front load washer. The counter weight is broken, a peg on the drum is broken, bearings and shocks messed up. This washer is not even 2 years old.

Purchased LG washer, dryer, stove & refrig about 5 yrs ago. Very expensive, but was very happy when I got them. Dryer have replaced 2 - drums, last one has lasted 2 mos, paper thin drum, stove, unit went out that I rarely use and i.m. - rarely works. Never would I spend that kind of money for appliances that are worthless.

We exchanged a defective Samsung refrigerator for an LG 8 months ago and paid more for it as well. Right after Christmas found everything defrosted in our freezer and the refrigerator not working as well. Called LG and after waiting forever, told that nobody could come out for at least 4 days for repair. The repair guy shows up today to tell me the compressor is shot (again, after only 8 months) and he does not have one on his truck! He had 2 and used both this morning!! Now with the New Year Holiday one will not be delivered until next week and the repairman hopes he can get out to fix it then. After spending $2,800 I really didnt think Id have to be purchasing a mini refrigerator and loads of ice. Terrible product, worse customer service - save yourself money and DO NOT buy an LG product!

I purchased a washer dryer from discount Warehouse. They were both LG products. Part of my analysis was based on a promised $250.00 rebate. I was told it would come in three to four weeks. It is now over three months and no rebate. To get through to them on the phone is impossible. My vendor has done nothing about this as well. Needless to say I would not count on getting any rebate back from LG products.

I have an LG front load. It does not have an option to add more water and there is never any extra water in it other than what is on the clothes. As a result I have to wet the clothes down before I start the cycle and do a “rinse and spin” at the end of a full wash as the “extra rinse” does not utilize enough water to justify the electricity being used but the rinse and spin seems to have residual water in the drum. Even with minimal soap and fabric softener or using vinegar in the mid cycle the clothes still come out with a chemical smell to them. Yes I clean the machine regularly as it also has a problem with getting smelly quickly. Had to replace the sensor that creates the spin at year 6 but DIY as this is such a common problem and instructions found easily on the internet.

We purchased an open box LG washing machine from Best Buy; first they changed the delivery date without notice; fast forward five months, this washing machine flooded our brand new house THREE TIMES. LG sent a technician out one week later because they only have limited amount of service for this area; the technician couldnt find the problem and after the third visit, and us videotaping the washing machine during the wash to see where the water was coming from, the technician said it was fixed. Well, we requested him to stay and watch and finally, he see the problem that LG never heard of. After one month, LG finally decide to issue a request to Best Buy to issue a refund since the washing machine was under warranty. After I go to Best Buy, I am told that their store policy is not to issue a credit back to the credit card, but to issue a store credit. In other words, they force you to purchase something from their store rather than shop at a store that has a better return policy. Warning: Dont EVER purchase a major item from Best Buy.

All my appliances are from LG like the microwave, washing machine, dryer, and dishwasher. Everything was okay so I picked an LG refrigerator too. The experience with the product was good until it started to get some problem. The insurance company refunded the money for the refrigerator but I was without a refrigerator in my house for over a month. After this experience, I should get a Samsung because I dont wanna get another problem like that.

Put food in microwave, pressed the EZ ON BUTTON which will heat food for 30 seconds. The microwave started for about 1 second and then immediately just died. After about a minute it powered on was asking for the clock setting. It acted like it does when the power goes out. This microwave did this one time yesterday also. I entered and set the clock time and then input 1 minute time and, almost as soon as I pressed the start button, the microwave died again only this time it did not revive. It appears to be completely dead and is only about 16 months old (purchased October 2014). This is the first LG appliance I have ever owned and likely will be the last. I paid good money for this appliance and wish I hadnt thrown out the old one. It was rusted some inside but had been working for almost 20 years!! This stainless microwave model number(s) listed on instruction booklet: LCRT2010ST, LSRM2010ST. So very disappointed. Made in China. Maybe thats why.

Think twice before buying a washing machine or any LG product!!! I got this machine back in the summer of 2011. It seemed to be a great product and you had the ability to washing extremely large loads of laundry at a time. But once something goes wrong then you are in trouble! The washing machine began throwing an error code nonstop during a laundry cycle which made doing a single load of laundry next to impossible. It would take me 3-4 hours to do ONE SINGLE LOAD due to the error code. It constantly kept refilling the tub with water and attempting to continue the cycle then it would knock itself off balance and start all over again. Finally I had enough and called LG to see what the issue was. Talk about an awful customer service. I could barely understand the person and finally was able to get that there was a recall which was a software update from what the person had said and that they would contact a technician around my area to come service the machine (do the software update). That was fine by me and so I waited around to hear from the technician. A few days later I got a call from the technician in my area and they said that LG had contacted them and once they received the part they would come out and fix it. How in the world I went from needing a software update to ordered a part when no one had even come and looked at the washer was beyond me but I simply said ok and went about my day. Here is when my nightmare with LG really began. The part apparently was on back order and they told me after going a month without being able to use the machine that the part would be in within the next few weeks. After the date they had given me was passed I decided to call them back to find out what in the world was going on which they would only reply saying that the part wouldnt be in until the end of the next month. Im sorry but I cant go without a washing machine for over a month and they wanted me to go without one for over 2 months?!! To make this story short after getting absolutely nowhere with their terrible customer service I ended up making a phone call to Sears who did have the part and sent it out to me that same day. I got the part and was able to get my washer fixed (hopefully for good fingers crossed). LG was not pleased that I got the part from another source and tried to convince me to cancel the order by stating that it could be the wrong part even though it was the same part that they claimed was the issue for the machine not working in the first place. Since I refused to cancel the order and wait on them to decide when they wanted to ship the part out, they refused to reimburse me for the part and were very rude. Please do some research before deciding on purchasing ANY PRODUCT from LG. I have dealt with plenty of customer service centers and this is by far the worst service center ever! The people you get connected to are nothing but rude and not one bit helpful if you have an issue with a product (especially washing machines!). They should really change their slogan from Lifes Good to Lifes Greedy because that is exactly what this company is! This washing machine is total junk and I ended up spending a lot of money (on top of the cost of the washing machine) to fix this piece of crap that is truly not all that old. The parts for this machine are apparently always on back order and next to impossible to get to fix these junky products. I have had multiple places tell me that they no longer service LG appliances because it is too difficult to get the parts to work on them and that LG is a difficult company to work with and I sure learned my lesson after having to deal with them multiple times! They do not care about their customers like they claim and have no problem making junky appliances and putting ridiculous price tags on them. I wish that I would have did even a quick search about the products before I had purchased this machine but I now know for future reference and will not be making the same mistake again. I recommend buying a different brand and staying away from LG!!! It will save you money and stress I promise!!!

Purchased LG dryer in 2013. Stopped drying this week. Got nowhere with LG customer service. Totally useless. Required a $150 deposit just to initiate a service call then the cost went up from there. We do 1-2 loads of laundry a week for a 2 person household! The quality is so poor. Our OLD Kenmore lasted 19 years with no problems!!! Stay away from LG products!!!

The worst item EVER that Ive bought in my entire life. Ive had a lot of amazing dishwashers over the years from cheap on up. This ones a nightmare. From Day 1 there were issues with LG. Plates dont stack. They immediately fall over (like dominoes). The cutlery holder malfunctioned almost immediately. It no longer locks together to hold the utensil basket in place. This results in the far end basket (one of 4) tipping over into the unit from the weight. The top rack organizing glasses, bowls or cups. Again items continually fall over. I (originally) thought adjustable times on both the top and bottom rack was a smart idea. Im sure it looked good on paper but its a complete and total failure. Nothing is secure. Nothing is reliable. Does LG even bother to test the equipment they build? From the bottom of my heart...if you see this dishwasher for sale please just run away as fast as you can!

We were very excited when we bought our top of the line LG washer and dryer frontload set 4 years ago. Just ran into problems with a code popping up and the washer quitting after about 10 minutes of use. The only option was to drain and spin once that happened. When it spinned it sounded like a jumbo jet preparing for takeoff. Anyway, we waited 7 days for a tech to come out because there is only one authorized dealer per city I believe. He had to order a part so we had to wait 14 days for it to arrive. He put it in and ran the machine on empty and all seemed well. I mentioned the jumbo jet noise and he said thats not a good sign. Of course it didnt do it while he was there. He said if this part isnt the problem then you need a new circuit board and the jumbo jet noise would be the barrings and if that is the case its best to cut your losses. After that we put a light load in and the same thing happened all over again. Complete waste of time and money. While all this was going on, the dryer also started to smell like burning diesel fuel inside when we ran it. We didnt bother to call back. We are done playing games. We are moving on to Maytag. Never buying anything from LG ever again. I hope the LG tv we bought a year ago isnt a lemon.

Had an issue with the ice maker so I had LG tech replace it for $243.00 but ice maker still did not work properly so another LG tech came and proceeded to break the ice gear in the freezer compartment while trying to fix it. He order parts to repair but the parts were wrong and he then told me parts were not available to repair. Refrigerator is 7 years old and after talking to executive customer service, they said its out of warranty so they are not responsible for keeping parts. I sent two letters to the President of LG USA with no response. The company has no customer service and a very poor business attitude. President does not respond to customers letters and customer service is so arrogant. The entire place should close down like Circuit City. I am personally going to tell at least ten people about my poor experience and hopefully they will tell ten and within a few years, LG will be gone. They are A MULTI-BILLION DOLLAR COMPANY THAT DOES NOT DESERVE TO DO BUSINESS IN THIS COUNTRY. BYE BYE LG. WITH YOUR ATTITUDE, YOU WILL BE GONE..

Large burner stopped working. Part on ordered 3 weeks. Called to find out where part is & they do not know; however, I was also told that part not been released for shipping (?!?!). Now the entire oven, burners, etc. stopped working. Purchased 10 warranty but was told it does not cover the top of the stove.

I bought my LG Top Load Washer 5101 in March. Within a few days, I noticed scratches on the lid. I have no kids, no cats, nothing rough that I put on the lid. I called LG and they acted surprised that such a thing could happen. I asked for a new lid but they refused. So I returned the machine to Best Buy and got another one (I really liked how it cleaned). Its now August and even though Ive been super careful and have only put a plastic laundry basket on the lid, the strip closest to the glass has scratches all over it (and no, I dont have any mice).I was going to buy the matching dryer but now hesitate. I would love to be in contact with the woman who said her problems were cosmetic, too.

Our dryer failed during a run, and would not power back on. I checked the circuit breaker and the plug, and unable to restart the unit, I placed a service request with LG. Over the past month I have experienced nothing but frustration and disappointment from LG customer service. I have been given inaccurate information, been repeatedly told to expect a call back or email about service status, but the only communication I have had with LG is when I have initiated contact. Please note that because I have two children, one of whom is still out of school because of the pandemic, the only times I can call when the 800 number is operating is on W and F when I am commuting to/from onsite days at my job. Below is a detailed timeline of my experience:Th 4/15. Dryer breaks during run. Test fuse, power line, reset per manufacturer’s instructions. Fr 4/16. Submit ticket through LG website describing problem. Sa 4/17. Receive email response from website instructing me to do the troubleshooting I had already completed prior to submitting ticket to website. Call LG 800 number to request repair. Told that I would hear back within 24-48h about getting an LG service technician. Tu 4/20. Call LG because I received no call back. Am informed that they could not find a local technician, and my request was being escalated to the regional services team. Fr 4/23. Call LG for a status update. Rep informs me that they have 5 business days to find local authorized technician, but that if they cannot within 5 days, I can get a replacement authorization. W 4/28. Call LG again, to request replacement authorization. Am told I need to wait an additional 48h for update.F 4/30. Call for status update. Rep tells me that information I received on 4/23 about replacement is incorrect, and that regional services is still looking for repair. Request transfer to executive services. Call gets cutoff partway through. Attempt to call back, but service line is closed for the day. Particularly disappointed that the executive services person I was speaking with did not call me back, because the first thing he asked for was my phone number, in case we got disconnected.W 5/5. Call LG; request immediate transfer to executive services. Rep curtly informs me that they have hundreds of thousands of technicians, just none in our area. Furthermore, that LG has 30 days from my initial call to locate repair services, so I am not yet entitled to a replacement dryer. However, she does provide me with contact info for an authorized service provider in American Canyon. I contact said service provider, Linet Electronics. Technician at Linet tells me that yes, they do service our model of dryer, and they do service our town (35 miles away), and yes he does have availability. He advises against booking him directly for warranty repairs, because then I will need to work request reimbursement from LG for the repair.W 5/12. Call LG; request they contract with Linet Electronics to service our dryer. I provide phone number, but the rep insists that I need to provide email and postal address, too. They should have this information, since I got the phone number from their authorized service system, which is infuriating. I call back once I have the email and post address. The new rep calls Linet, but Linet wants an extra $225 to do the service call, and so LG will not authorize service (this strikes me as absurd, since replacing the unit outright, or providing me a refund, will undoubtedly cost more than the service call with a surcharge). I am told that regional service has 2 chances to find someone in our area before we qualify for replacement, but apparently hasn’t done anything since my first escalation on 4/20 (15 business days ago). Rep promises that I will get a call back within 24-48h about warranty replacement. I tell him I am highly doubtful about that, since I have not received any updates, by phone or email, at any point so far. That my only contact with LG has been contact that I initiated. Th 5/13. Much to my surprise, Jacob, the rep I spoke with on 5/12, calls me back to let me know there has been no action on my replacement request yet. He promises to call me back in 24h. F 5/14. No call back from Jacob. Monday will be 30 days since my dryer broke. I will call LG and demand they send a replacement dryer, though I am not confident they will honor their warranty obligations at this point.

My LG Inverted Direct Drive Dishwasher is 9 months old. Fortunately, I have had no serious problems with my dishwasher, however, it doesnt clean very well (Dishes have to be washed before hand) and it takes 2 to 3 hours to wash. I have a large family so we have to run several loads daily, this machine takes up too much of my time. Another complaint I have is it has a lock on it to lock the keys but it doesnt lock the power button so my baby turns it off in the middle of cycle. This is even more frustrating because it takes another 2 to 3 hours to cycle. I wish I would have kept my $200 Hotpoint - it was much better.

The washer/dryer are quite stylish, work well. The washer is very versatile and can clean small or large loads. There are a myriad of cycles, many I do not use. There are only two adults in the household. The dryer works well and does not over dry the clothes. My only complaint is that the washer takes way too long on the normal cycle. Thus I use the quick cycle on most loads.

I purchased a brand new house not even a year ago. I was beyond excited that NEW LG appliances will be included with the house. Little did I know. My first issue was that the ice machine did not make ice. Next my refrigerator started defrosting all my food in the freezer component. Thankfully I had a full warranty. I was wrong, no one in Customer Service nor executive services wanted to help. They pretty much left me to deal with this issue alone, 4 technicians later my fridge is still not fixed. LG is a horrible company and word has to get out!

In 2010 I purchased my first LG refrigerator from best buy. I had several problems with it freezing food on the refrigerator side. They came out to repair it several times. In 2014 after about 3-4x of having to come repair the refrigerator they replaced it because it was under an extended warranty plan. I now have problems with the new replacement refrigerator which its warranty expired in June. I had a service person come to check the refrigerator out and they said the compressor is bad and it will cost $1100.00 to get it repaired. Totally not what I suspected. I paid him for the service call and diagnostic testing but I now have no refrigerator. This has been a bad experience with LG refrigerators for me.

My 2.5 years old LG fridge stopped working 2 days ago. No warning. The front panel said the fridge was working at optimal temperatures, but everything defrosted. Vacuumed dust from vents around compressor, during the initial troubleshoot with no result...just came from a month of grocery shopping, as we usually do, a day earlier, before this headache. This is terrible for an appliance just a few years old. Very disappointed. I have a KitchenAid refrigerator that was replaced by this new product because of its space. It is still working after 13 years.

I have bought a LG Microwave from Home Depot in Nov 2018. It stops heating in Nov 2020. Called LG customer service 800-243-0000 about bad Magnetron which is covered for 10 years. They refused to ship me a part and only ship it to a technician. I told them I have serviced and repaired my appliance and I am DIY and installed the microwave. they still wont ship me the part. Also they do not cover repair service. So I am now forced to pay out of pocket for this repair. Never buy LG microwave again. Bad product from Korea! LG Electronics NeoChef 2.0 cu. ft. Countertop Microwave in Stainless Steel Model # LMC2075STStore SKU # 1002634890

I purchased a double oven in 2018 & within six months the numbers on all the knobs were coming off. Mind you, I paid over $1300 for this range. I requested replacement parts through filing a complaint with the BBB, because LG wanted me to buy the knobs, because the warranty had expired after emailing & talking with them on several occasions. First, they set the wrong color knobs, the second time they only sent two knobs, with one being damaged & the wrong style and the third time, all the knobs they sent were different & they only sent four. This is the worst company Ive ever had to deal with & the worst & cheapest made appliance Ive ever bought. Ive never had an oven where the numbers have came off the knobs. They are ripping off the consumers by producing these defective knobs & then trying to make you buy more & when you file a complaint, they give you the runaround & send you the wrong knobs, so they dont have to replace them for free. I have been going through this process for two months & still do not have the correct knobs on my oven. I spent over $5000 buying all new kitchen appliances and this is how they treat their customers. Its not like my appliances werent registered on their site, so they had the correct model & serial number. Buyers BEWARE when buying LG products. You will get the run around when trying to get the right parts & cheap production.

Bought Sears Kenmore Model 795*77319600 (During troubleshooting I discovered this unit was made by LG for Sears!) in Oct 2007. Sequence of failure(s): 1st) Nov 2007 Upper freezer drawer basket rail bracket tabs crack - I used nylon zip ties to hold basket in place. 2nd) Apr 2008: Lower freezer drawer bin divider cracked at top edge. - Lived with defect, hoping it would hold. Repaired crack by splicing it with a plastic reinforcement plate in Aug 2014. 3rd) June 2010: Refrigerator lights fail, no plastic melted, nor food spoilage - I researched and found numerous similar customer complaints and LG recommended fix. I removed light cover lens, and both light bulbs, and used fridge w/o light! 4th) July 2014: Freezer no longer makes ice, progressively temperature gets warmer, then refrigerator starts to stay warm - Decided not to involve Sears Customer Service for repair, but rather do it myself. $1200 fridge/freezer should not die @ 7 years! I did some research, found a similar model service manual online, did some troubleshooting of the cooling/freezing system - sensor(s), and defrost timer. Found R134a to be too low. Fixed it myself for $35. Maybe I can get 7 more years @ $5 per year out of this LG piece of junk! I sympathize with my fellow Americans. Consumer trust has declined due to cheap poorly designed products... Whats the reason? Greed, Lack of Pride, Lack of Accountability. Make junk so we can buy more sooner? What would our ancestors think?

I just purchased your $800.00 LG Inverter Direct Drive Dishwasher, Model # LDF6920ST. It does not clean the dishes at all. Im very, very unhappy with your product. The inside stainless steel looks like 7 years old. I have not cleaned my dishes before putting them in a dishwasher since 1992. I cannot believe the electricity/water it uses and how your product - even after rinsing - cannot clean. I feel I need to put an extra rinse to help get the grime off. I have reduced my soap by half and the dishes still feel gritty. There must be something wrong with this. What can/should I do to have a rep come out to see what the problem is?

Love the black stainless but it easily scratches and is not magnetic. Things on the bottom shelf tend to freeze, could use more vegetable drawer depth, as it is frequently tight. We love the alarm feature and the bottom drawer freezer. Sometimes the freezer doesnt stay closed.

Bought our LG refrigerator in Jan 2016 and in February 2018 the compressor died. 2 after our warranty expired. Lowes extended the warranty to have someone come look and that is when they discovered it was the compressor and it was replaced. July 2019 and it seems to be going bad again. Food in the freezer is not keeping frozen. We are so disappointed in the product after spending 2500. I would expect to not have had any of this happen in just 3 years. Would never buy another again.

Unfortunately we have the exact complaints as everyone else!! Do NOT buy LG products! They do not last and even worse is the customer service. We have been trying to get our refrigerator fixed for a month and a half. 3 times they’ve sent out a technician and 2 of those three times they cancelled the appointment the day of. Spent an hour on the phone with customer service just to be mocked by a representative (John **) when I expressed frustration that our refrigerator went out after only 3 years....Oh wow, really, 3 years, hmmmm very sarcastically!

I am also using LG WT5070CW washing machine by 2 years, but I dont face any problem in it. If you feel that the washer is moving slow then customize settings by little process that is Press POWER and turn DIAL to the desired cycle. Press TURBOWASH. The washer will automatically adjust the cycle settings. Set any other desired options. Press START/PAUSE button. By doing this performance of machine become effective. Or you can also take help from LG WT5070CW Manual- ** to use 6 motion technology of LG machine.

We purchased our first LG Dishwasher in September of 2018. Within a few months it quit working. Had a repair company come out and replace the control panel. The repairman told us that these Dishwashers are known for bad control panels, because they get wet... What? Its a Dishwasher, of course it gets wet. Here we are again less than 2 years old and wont power on again, obviously another control panel. We are out of warranty and out of luck! Horrible.

Just as my warranty expired it broke down! The compressor went out! We were without a refrigerator for 4 weeks. I’m so disappointed with it, but I’m stuck with this unit. We are on a fixed income and can’t buy a new one!

Bought the washer and dryer in August 2011 (washer is WaveForce top loader). At first I loved it! I have 2 small kids and a dog so I wash a load daily at least. Got the software update notice so had that done. Noticed I would get the uE or UE code fairly often after that. Then one day no matter what setting I used it would get to the rinse cycle and never put water in it, wouldnt dispense my fabric softener, and just flash 22 min and then after a while stop and give me the UE code. So then I have to stop the unit, choose rinse/spin and then the fabric softener will be dispensed. Then when that is done, my clothes are still way too wet, so I have to choose spin only to try to get more water out. Sometimes I run it a few times and its still too wet. Called LG several times, downloaded the app to figure out what was wrong. Couldnt figure it out. Finally had LG repair place come to figure out whats wrong. $50 later I was told I need a new main board. So today 12-12-14 I had the repair guy out and he replaced the board. He ran his test washes (with an empty washer mind you) and it seemed fine. He left and I needed to wash what I had let pile up some because I knew it would be fixed...first load a light blanket. Washed it a hundred times before. Washer gave me same error codes at the same time. I called the company and was told service guy is out still. I called the cell phone of the service guy because he called when he arrived and left 2 vms and no reply back. Called LG to complain and am so tired of some idiot overseas talking in circles from a manual!!! So it was $190 today and its been almost 5 hours since they left and I just started a smaller load #3. I have 10 people that will be here over holiday and this is what I have to worry about! Towels and clothes starting to have a weird smell. They arent getting clean or spun out enough. And when I cant spin enough water it makes my dryer work harder. Thats next I bet. Worst experience with LG. Wish I wouldve seen this before. I always assumed LG was good. Never, ever, ever again!! Buyer beware!

My LG dishwasher has a stainless steel finish that cleans and shines quite nicely. Soap dispenser holds tablet or liquid and dissolves no problems. All dishes are clean and spot free with the dry mode. Plenty of room for all dishes and pots and pans. Silverware goes on top. Operation is very quiet. No complaints, and would definitely buy again.

It works great except the ice maker doesnt make enough ices for a family of 3. Other than that, I like what I purchased and will buy another LG fridge in the future.

Initially I thought this machine (LG F4J8JH2W Washer Dryer in White) to be quite good. The dryer worked very efficiently - the clothes sometimes came out hot.4 months after I purchased it however, we notice quite a lot of smoke coming out from the drum. Luckily we were in the kitchen so switched off the power immediately before the smoke could develop further. LG response - was to send an engineer to investigate, not to get it out of the house. Not good.

We purchased this fridge almost 1 year ago. Two time the water/ice dispenser has failed. The water and ice will start running without being able to turn them off to where you have to unplug the fridge till a repair person comes to replace the part. Both times I had to call LG for service. Both times their technician did not show up on scheduled day. I wasted 2 days off work with not getting any help from LG. Do not expect anything from LG customer service. I have 4 different claim # for food reimbursement that keep changing and now been told they denied the claim.

Bought a new LG washer in the fall of 2019, received an error code over the summer. However when I called LG they said no service due to pandemic. Called back later. Was informed no longer under warranty and would have to pay to get it fixed. LG products and service clearly garbage.

Purchased a home with an LG front load washer & dryer. Less than a month after move in the SMELL is offensive, nothing weve tried has helped. Weekly running of the washer with Bleach or Vinegar is a short term fix. What kind of company uses inferior parts, that SMELL like theyre rotting inside, while Charging huge amounts of money? LG Does!!!

Our LG washing machine exploded and imploded in less than three years. The outside walls of the machine are bent out and the inside components fell to the bottom of the machine. The machine moved 1-2 feet away from the wall and could have hurt our dog and gone through the opposite wall if we were not home. We are on our third case type number to track this situation. The number does not work to upload the sales slip for the third time in their system.Today was my fifth call to LG and I was on hold for 14 minutes to try to resolve the systems issue and have finally given up. LG made us have a service call to have the situation assessed and did not pay for the service. LG was told that there was no way the machine could be fixed and wed sent pictures to prevent the service call. The service person called LG and told them that hes never seen such damage to an LG machine. We are now determining the best approach to resolve this issue particularly with the safety concern. We are also getting rid of LG dryer due to our concerns.

While I love the design and layout of the refrigerator, there is one drawer in the refrigerated section that freezes the vegetables I put in. Repairman was here twice and could not fix it. I decided just to live with it since I did not look forward hunting for a replacement.

I purchased an over the range LG microwave from Home Depot. It was a reduced price display model, which I guess should have told me that it was a waste of money. Within a year, it stopped working four times (two of these times were within two days of each other). Since it was covered by the one year warranty, it didnt cost me anything, but it was frustrating to be without a microwave while waiting for it to be serviced. THEN... after the warranty expired, it stopped heating on two more occasions. Now, LG state that it would be $160 to have a technician come out to diagnose the problem.I think a microwave that needs servicing six times in such a short period should have been replaced, but LG thinks I should just start paying the $160 per call out for the same, reoccurring problem. I spoke to a supervisor at headquarters who was very unhelpful and told me that the company should not have helped me as much as they did because it was a display model and its history was unknown. She was very combative and arrogant and probably doesnt even realize that she lacks even basic customer services skills and is in need of training. My only consolation is that she is a consumer too, and the same way she treated me, she will be treated at some point in her life. Further, I know now not to purchase another LG product. Hopefully I can save someone else from wasting their money on LG products like I did.

LG presented a visually impeccable top loading washer. I was impressed with its sleek look, detailed function keys, and seemingly user-friendliness. I purchased this sleek machine from Lowe’s and parked the box in my basement anticipating opening day. As life would have it, I didnt have the big reveal until almost two months later. Opening night was great. Old Kenmore was removed after 15 years. I was due for an upgrade, I believed. LG was it! Water hooked, check; machine leveled, check. All components checked and re-checked. And then we tried a load.The auto select set me up to wash for more than an hour, but I looked beyond that. I questioned the few drops of detergent needed as well as the few drops of water the machine used, but I looked beyond those too. I walked away and was summoned back to my laundry room by the banging of this beaut in the spin cycle. The machine almost met me at the stairs; its movements were so profound! We checked, doubled, tripled everything - the very spot where my Kenmore sat for years was no longer good enough for King LG. We must have done something wrong, so we tried again. After all, this was an LG!That was enough for me! Returned this fabulous looking useless piece of junk to Lowe’s who informed me that their return policy was seven days on appliances! I called LG, per Lowe’s instructions. Both LG and Lowe’s suggested a repair man. To repair what?? The once-used over buttoned, fab looking ornament? Disgusting! LG should be ashamed of this pile of junk and should stick to what they know. These corporations, including the retailers who carry these over priced inferior products have no integrity and should be held accountable! Im not done with Lowe’s or LG! This is way more than about money! But do not waste yours, please...

I have purchased my new washing machine 12 days before, 1 washing machine arrived with dent. Due to nonacceptance of installation my washing machine replaced with new. After washing cloth powder residues remains in, so I raised complaint. Service people replies higher side of powder used so I follow the instructions. Half dose of powder use. Problem remain same, I search Google what can be issue then I find jet spray issue, then I specifically complain, Please start my jet spray. Then executive replied was, Its start automatically, its not necessary every time start. 2 another executive visited. Both said jet spray not working. Still I have that worst LG machine, at least lo mail more than 30 calls made by me for this issue. Still pending complain. I think no brand can be behave like this, go for any of the brand not with LG.

I chose LG because Ive always heard great things about them so I decided to go with them! I love everything about it and a very good family refrigerator. The features I liked most about the refrigerator is how spacy it was, I also liked how the water and ice machine works wonderful. Its a very good refrigerator. I would recommendation. What I dislike about the LG refrigerator was how loud it ran, was very loud at night, it was hard to sleep while listening to a big machine in the back.

Periodically, about once a month or two, the machine will dump a load of slimy black crap on our clothes at the end of a wash cycle. We leave the door open, clean the filter fairly often, and drain the tube. No warning - it just happens. Use HE detergent sparingly and Warm/Cold or mostly Cold/Cold setting. Has done this since day one. We do clean the seal around the door as well. Not sure why this stuff burps out once in a while, but more than just annoying. Anyone else have this problem? Thanks.

We purchased a 23 cubic foot French door refrigerator. Unfortunately we did not purchase an extended warranty. Within three years, the first problem was the ice maker, which LG repaired at no cost. The second problem came when a handle for a crisper broke off and now the fan motor now sounds like a motor boat. This all happened within three years and when I tried to contact a person of responsibility my emails go unanswered. I feel that this a poorly made product and seek relief and repair.

The washer was repaired and now is working without incident. A1TV Repair did a fantastic job and LG made a concerted effort to get this resolved. Thank you!V/rCharles

We purchased an LG front-load washer online. It was delivered on 12/3/13. It quit working after 2 loads, showing a dE error message (supposedly a door/latch problem of some sort). The appliance serviceman sent to our house by LG made 4 unsuccessful attempts to fix it, over a span of about 4 weeks. He tried replacing both the latch (twice) and the door (twice). After this, LG wanted the service company to order still more parts for more repair attempts, but the service company finally called and told us to call LG and tell them you want a new machine. We did, last week. After several days I called LG again. Nothing had happened, since they required an official receipt (proof of purchase), which wasnt mentioned in the previous call. The LG rep then said to allow 4-5 days for a resolution. Today I called back and was told it takes 7 days for the claim investigation to be completed. So its been 5 1/2 weeks since weve had a working washer, and only God knows when well have one again. Instead, were treated to multiple trips to distant laundromats and picturesque, sky-high piles of unwashed clothes. And many fun hours on the phone, sending emails, and awaiting the repairman, who by now seems like a member of the family.

I was very excited when my husband purchased me all new black stainless steel LG appliances for my new home in January 2017. I am now very angry that my Door in Door LG Refrigerator is not keeping our food cold in the freezer nor the fridge side. Technicians started being dispatched over four weeks ago and after each one leaves the fridge either works for 2 days or not at all. The compressor and motherboard has been replaced and I still dont have a working refrigerator. I am so fed up with this $1800 purchase, I just want my entire unit replaced. Our family of 4 are living out of a ice chest and 2 mini fridges. This is unacceptable! Ive lost hundreds of dollars of ruined groceries and had to purchase a 10 cubic ft fridge to sit in my kitchen until LG decided to actually fix my 2 year old refrigerator. We are extremely frustrated!

Our LG refrigerator wasnt 3 years old and the compressor went. It was covered under a 10 year warranty through LG. 2 days after it broke a LG repairman came out and said it would be a 6 week wait for a compressor. That was unacceptable. Tried calling LG customer service a few times. And kept getting the runaround. We bought it at Best Buy. LG was telling us that Best Buy was responsible even though its on paper that the compressor is LGs responsibility. They did not want to give me what I paid for and deserved. Either a repair in a timely manner or a replacement. After 3 weeks and help from Best Buy I finally got approved for a new refrigerator. And needless to say I did not get a LG this time around. I wouldnt buy an alarm LG alarm clock.

I bought my LG French door side by side unit LMXC23746 in 2016 and now after 21 months it stopped cooling. LGs authorized repair guys checked it out, and as they were suspecting (1) the compressor is bad!!! and (2) the sealed unit is leaking!!! Parts are on order and no ETA on when it will be available. Meanwhile get used to living without a refrigerator! As I am reading this seems to be a common problem on recent LG refrigerators. I paid 3 grands for this high-end LG unit and looks like it was a BIG MISTAKE! Never LG again! Not sure if we can sue them for common failure based on the common occurrence!

The dishwasher caught my house on fire, model number lds4821 st/bb/ww. The fire chief stated it was the motor of the dishwasher that caused the fire. It was only three years old.

LG True Balance Washer - I agree with every negative review I have read. Bought this expensive laundry set that doesnt get clothes clean, throws itself off balance no matter how large or small the load is. Takes forever to do a few small loads and the clothes come out spotty (white clothes w/ detergent stains). I also bought the matching dryer that takes several tries to get the clothes dry. Dont use the high heat or your clothes stink. Very unhappy. Wish they would trade them out with something that works.

We purchased our washer and dryer in July of 2012. So far, the washing machine is doing what its supposed to. The dryer, thats another subject! It has stopped drying clothes now twice. We had it serviced in late October 2012 and was working fine. Then on December 4th, 2012, it stopped drying again! I called LG, who was absolutely no help! I purchased the extended warranty and its not worth it. My advice is to run. Do not look at any LG products. I even wrote the company and havent heard back as of today.

Resolved.Our LG refrigerator lights are now working correctly and shut off when the door is closed. When I first called LG about the problem, They only recommended repair facilities near me to call at my expense. They did not offer to fix the problem. When I talked to the service repairman to set up a visit, he recommended calling a different number to see if LG would take care of it since this was a common problem with many lawsuits about it before. Before I did that, here is what we did. After we figured out that the lights would not go out when the door was closed, creating the high heat inside. (55 degrees). We unplugged the fridge as one could not unscrew the light bulbs because they were extremely hot. When cool, we re-plugged in the fridge and verified that the lights would not go out when the door was closed. In just those few minutes, the bulbs were almost too hot to unscrew. We unscrewed them just enough so they would not come on. We were screwing them in and out for a couple of weeks in order to see inside, and unscrewing them before closing the door. This was a big pain in the neck. I checked several times before calling LG, that they stayed on after closing the door. With the light bulbs unscrewed, we also verified that the beep still went off when the door was left open for a while. With the light bulbs unscrewed, the fridge was now working great for the cold. Probably better than before. I put a thermostat inside to monitor the temperature and it stayed right where I had it set at on the door. I dont know why, but after a couple of weeks unscrewing and screwing the bulbs in and out, I finally decided to remove them and install new light bulbs to see if they would work. I installed the fluorescent ones, the ones with the curlicue tube, 60-watt daylight ones. They worked great, and they went out when the door was closed. WOW, what luck. The fridge has been working well now for about a week, with much better light than the original bulbs, and they go out when the door is closed. They do not get hot at all. For the other issues in the previous post, I can shut the ice maker off manually when the ice bucket is full, and we do not use the water on the door due to the high cost of the filter anyway. We can live with those issues. At least we will not have to buy a new fridge due to the light bulbs not shutting off when the door is closed. Model LRFD22850ST

Stay away. Two years ago I bought an LG french door fridge. A week after we had it ice started to build up on the walls. We had someone out to repair it. Now it barely makes any ice. The other day it stopped cooling and we lost all our food. When we called LG they were very rude to us and did not want to help us. Now I have to buy a new one. I certainly will not buy another LG.

We bought this refrigerator in Jan 2013 and in less than 3 years, it stopped working. I had Maytag and Kenmore Refrigerators for 12+ years and never had any issues. I talked to the customer service and they want to charge me to fix defective part.

I bought french door stainless steel black french door LG fridge. Bought March 2016. Dies march 2020: Compressor, evaporator and dryer. I had bought extended warranty for 3 years. Did not apply. LG tech wanted 1800$ for parts and fixing. Needless to say I bought a new one for same price. Lg was purchased for almost 4000$. Will never buy LG again!

Front load washer makes loud tapping noise during spin cycle. The noise is so loud you cant talk on phone, watch TV or have a conversation while the washer is on. I leave the house whenever I wash. LG techs tell me thats normal for a front loader. I cannot believe a company would make something so loud.

We purchased all brand new stainless appliances including washer, dryer, dishwasher, refrigerator, stove, microwave oven. To our disappointment three of the appliances all have black mold. Just the appliances that have anything to do with moisture. This is not a healthy situation. Please see attached pictures.

Oven has a characteristic that is not mentioned in manual or by salesperson. Oven heats up to 100 to 125 degrees higher than what was set as preheat. If you put your food in when it beeps you will burn your food. Had techs out after buying my own thermometer to fix problem and was told that is how this oven works. Never had an oven operate like this. DONT BUY!!! Stay away from LG!

We purchased LG washer approximately two years ago thinking it was a great machine! Good name, great size, fairly good price... It turned out to be the worst purchase ever made. The machine is constantly off balance (even though it says true balance). A load that says 54 minutes takes over 2 hours and thats with many visits to the laundry room to fix it! Clothing is not clean, which after 2 hours there should be some sign that laundry is clean! I would NEVER recommend this washer to anyone! I am beyond frustrated with this appliance???

I have the LG model WM2140CW washer and dryer for about 2 years. I have cleaned the gasket, inside of the tub, and door on the washing machine as directed by the manufacturer and run bleach through the tub clean cycle and still cannot get rid of the moldy smell. When cleaning the gasket, I noticed mold and mildew on the gasket and have cleaned them with modified bleach and even used Q-tips to remove the mold, it just comes back. Even after you wipe the gaskets off after each wash, you cannot get all of the mold out of the gaskets and this transfers to your clothes, sometimes needing to be rewashed 2 or 3 times. I keep the door open for ventilation but there is no way for the gasket area to stay completely dry. The smell is so bad at times you have to close the laundry room door to keep it from reeking into the rest of the house. I am calling for service this week but I know what they are going to tell me which is exactly what I have been doing. I would not recommend this LG set to anyone. I plan on going back to a top loading washer just to get the smell out of my house and clothes. As far as the dryer, I have to run it 2 to 3 times just to get clothes dry. Avoid LG at all costs.

Loved the look of this range but told salesman I wanted self clean. He said look it has Easy Clean. Not the same I found out 2 months later. Also my service book states I get grill pan for top of stove and small cleaning kit which I found out months later and was told not for my model... But the worst is my oven is chipping enamel - golf ball size chip. Also told not under warranty. This is a defect not warranty problem. So now it’s my problem to replace this part on bottom of oven. Is about $180.00 and grill pan is about 60.00 plus cleaning kit about $10.00 so I need to spend about 250.00 to get my range back to new. Remember this range is only 18 months old... My husband wanted a GE but I like how this looked. Wished I listened but won’t have this range long at this rate because it’s hard to get parts from overseas and customer service sucks and so does the company. Be WARNED!!!!!

My LG Electric Range with convection option malfunctioned and caught fire today, Christmas Day 2011. Its model LRE30755 ST/01 and manufactured in June 2007. A wire between the main compartment of the oven and the lower warming drawer compartment (inside the oven) arced and the heat melted a hole in the metal at the bottom of the oven. Essentially, the metal was on fire.Fortunately, the house did not burn down. The oven sort of shut itself off, and it did not trip the circuit breaker. It is out of warranty. Ill be calling the Consumer Product Safety Commission and the PA State Attorneys office in an attempt to get this product recalled. It is dangerous.

Update 1/27/2022:On 20 Jan 2022, LG contacted me and related that they are looking for a provider to service my Refrigerator. My initial complaint was sent to them on 19 Jan 2022. On 25 Jan 2022 (six days later) I received a call/voicemail from Provider (someone hired by LG to service my refrigerator) asking me to call them back to set-up an appointment to evaluate/service my unit. I researched the phone number, identified the provider and observed that their one page (80% functional) web presence identified that they serviced refrigerators (from their site: Refrigerator Repair: Cleaning the Condenser; Cleaning the drain line; Cleaning the drip pan; Manually defrosting ice build ups; Replacing air damper seals; Adjustment or replacement of door or door gaskets). Absolutely no where did they reference diagnostics; systems evaluations; cooling system trouble-shooting and repair, Nothing.So, using the email address depicted on their site, I emailed them. Asked for them to verify that they did indeed have the necessary training and certifications to service my refrigerator. I also stated that I would need to validate their business (License; certifications; insurance; etc.). On 26 Jan 2022, late in the day, I receive an obscure robo call relating that My parts have been ordered and that once the parts come in that they would contact me and establish a time for a technician to return and repair my refrigerator, and if I had any questions, refer to Providers website (by name). Wow, no one has been at my house, let alone evaluated my refrigerator. Needless to say, I am livid. LG not only produces Sub-standard products; fails at responding effectively to the customer in a timely manner; they completely lack any form of integrity. Imaging the unmitigated gaul it takes, for a Multimillion Dollar Company, to Search for a provider with the technical training/certifications, history of certified good service, that are licensed/bonded and insured meeting their (LGs) High Standards and come up with a company, that has two locatable addresses, both resolving to Apartment complexes, with a single faulty web page for an internet presence, a page of which does not identify any technical repairs (refer above), is not certified/trained to do the technical aspects required to repair a Refrigerator (nor do they profess to this), nor do they have any verifiable insurance covering the conduct of their business, absolutely NO information relating to their business, anywhere. In other words they (LG) simply looked for anyone willing to do the warranty work, did not vet the business or conduct any action to verify that the business they Hired were capable of doing the job let alone legitimate.You have to ask yourself: What type of a business simply hands out their warranty work to ANYONE who responds saying I can do that, Trust Me - wink, wink and hand them the contract?; Imagine allowing people who are complete unknowns with NO certifiable background, into your home to service your $3,000 refrigerator, because LG fully backs them as an LG certified service provider. ARE YOU KIDDING ME. Please note that there are Dozens of Certified/insured/very reputable appliance services in Colorado Springs; hundreds in the Denver Area.... Yep LG really did their research. We can pull up certified providers in seconds on the internet, it only took LG six days to find a business that could not perform the job. Original review 1/19/2022:We purchased an LG French Door; Instaview Door-In-Door refrigerator on 1 July 2018 from Best Buy (model: LMXC23796M; GR-X23GHMJM.AMTCNAO). It was delivered on 5 July 2018. We paid just over $3,000.00 for it. To our great misfortune, at some point yesterday/evening it died without any warning/indication there was a problem. The lights work; the gauges appear to function; it just appears to be warming the items within now. Of course the couple hundred $$ worth of food within... I guess that is another reason why we have dumps. Im in my 60s and have never in my life owned; seen or have knowledge of anyones refrigerator failing in such a short period of time, and without the slightest indication it was going to fail. I simply cannot recommend LG to anyone. They simply do not last, which makes them junk.

I bought an LG dishwasher, microwave, refrigerator, clothes washer and dryer for my new home eight years ago. As of today I had to replace the refrigerator, the microwave and I am now on my third dishwasher and now my washing machine died. Service is horrible!!! Response to issues horrible, product reliability is non-existent. I wish there was a way to bring LG to the table to respond to bad product issue. I recommend no one buy their products!

I bought an LG side-by-side refrigerator in Aug. 2009. It has been a problem since it was delivered. The first one was replaced and a new model was brought out. This one has been a nightmare since. The ice maker freezes up and does not work; you only get shaved ice. It has leaked to the point that it has bubbled the paint and rusted around the bottom of the exterior part of the ice maker. I have contacted the extended warranty company Assurance, which I purchased. They have been out for four different occasions and replaced the ice maker. They said there was nothing they could do about the rusted and peeled paint.I contacted LG and they said it was something I intentionally did to the refrigerator otherwise, it would not have done it. I was told by NFM that the extended warranty would cover all defects. Under the LEMON law, after 3 times and it would be replaced. Aug 23, 2011, I contacted Assurance and the representative gave a claim number and said it would be replaced; transferred me to an underwriter and he informed me in no circumstances did I have an extended warranty that had a Lemon Law Clause in it. It would have had to be added separately. I told him I never heard of that. He explained that he would not exchange this product for that reason and I would have to contact Nebraska Furniture Mart, which I did and still waiting to hear from them. LG makes the worse products and hopefully, the government will step in and take away their right to sell this crap in the USA. I have also told them the freezer has problems also; freezes up too much or not enough, and the refrigerator part stays cold or freezes everything.

Bought a Kenmore Elite French Door Refrigerator 795.74032.411 in July 2015 and really regret that decision. Less than 30 day after the 1 year warranty expired, got an error code indicating there was a bad control board or fan. Tech replaced the fan was first and that did not fix the issue, so then control board. Reading on line reports, this was a known issue with the LG control board. So $350 later, it was working again. Then a few month later, the ice maker started icing up. Turns out that the waterline running into the door has a know issue also. So tech had to order a new door (over $500) and with labor, total cost was over $850 for that failure. About a year later, started hearing a loud noise when a fan kicked on. This turned out to be a bad fan behind the rear panel in the refrigerator section. That was a $200 dollar repair (parts and labor).Shortly after that repair, the same fan started making noise again. This time the housing around the fan had shifted because of tension being place on the housing that way it is installed, making contact with the fan blades. Tech was able to readjust the housing to not touch the fan blades. But another $100 service charge. Now the Sealed System is out. The Sealed System is under warranty, but very hard to find anyone to do the repair. Sears is coming out next week, but the warranty only covers the parts. So labor will be $99 just to get them to look at it. The tech that looked at it yesterday (another $100 charge), indicates it likely the compressor, but he was not allowed to replace parts covered by warranty. Said I had to contact a Sears or LG for warranty repairs.

Bought an LG top load washer because it was supposed to be the greatest thing ever. Constantly twists clothes, gets off balance and shuts down, and all of my light colored laundry is ruined because the piece of crap doesnt get clothes clean. Cant believe a company would release a machine like this.

LGWT1101 - My sister purchased this washer about 8 months ago. Initially, it seemed like a great washing machine. However, I started to notice that my clothes were not clean. There were streaks of detergent on my clothes and it started to, for some reason, rip my clothes. I have changed the settings on the spin cycle thinking this might change things but to no avail. Pants have been ripped, undershirts and most recent a jacket that I paid a lot of money for. What is going on this this washing machine? There is little to no water, and the wash cycles take hours. This is worse than the laundromat! Don’t buy LG, no good. Lifes NOT GOOD LG!

I love my new refrigerator. I love how it has two doors for the refrigerator and it has a bottom drawer for the freezer with an extra drawer in the freezer. Plus I love the fact that it is stainless steel. The only thing I can think of changing would be for it to be a little taller but besides that its great. Plus it has an ice maker which I really love because I can do all kinds of stuff. We almost bought a Samsung but heard that there were problems and it was hard to get serviced so we decided on the LG because we have not had any problems with it.

I have been looking for a new refrigerator/freezer unit for some time in anticipation in placing it in our new house. This unit fulfills all of our needs, it allows my wife to look in the freezer and look at everything at a glance instead of searching like she had to in our old one. The refrigerator portion is much more spacious and we have yet to fill it up yet. What I like is the ice and water dispenser on the outside of the unit, it is able to take my water bottles with room to spare instead of angling them in and getting ice and water all over the place.

What a horrible product! The oven is completely uneven, the warming drawer doesnt warm and worst of all, the core inside the knobs keep breaking. They are made of a very poor plastic and now I find out they are 69.00 US a pop!! (I am Canadian so right now 100.00 x 5 knobs.) Cheaper to buy a new stove!!! I have asked just for the cores, but of course, they only sell the knob and thus I throw more LG crap into landfill. I have tried to talk to management but all I get is the poor woman who answers the phone to read to me their no response! I will never buy LG again! This was a 2000.00 investment for my new kitchen - the worst worst purchase ever!

It does wash the dishes clean, but is noisy and slow. I like that I can pick a bottom or a top wash or both. Its white, so can go with any kitchen, but is getting a bit long in the tooth. It cannot take really good water pressure as it causes it to make a high pitched sound and water has to be turned back to a trickle. The door did not last long - I am going to call it. The hydraulics of the door have given way and is very heavy - does not affect the wash but is not a good thing to have happened. Other than those things it pretty good.

Model Number LDCS24223 stopped working after 4 months! This refrigerator worked well for 4 months. Then the top refrigerator portion stopped cooling. It took over 2 weeks for LG warranty repair service to determine we needed a new fan motor and a new compressor, then another 2 weeks for these parts to be installed. A month without a refrigerator was difficult. The repair person who came was courteous. He said this model is known to have this problem. If you buy this model, I recommend you buy the extended warranty.

It is ridiculous to have to dry the washer out each time it is used. The door is hard to open and so low to the ground I have injured my back. You have to clean out the little holes at the bottom of the gray piece. It holds lint. The dryer door is very hard to open. We took the light bulb out so I only have to open the door when dryer has been used. The washer and dryer doors are always open to permit me from having to lean over and pull the doors open. I have had back surgery since we got the washer and dryer and I was fine before the purchase. I will never buy an appliance from LG again!

Our LG Front Loading washing machine has a massive problem with black mold in the rubber door gasket. It seems to be a widespread problem with this product. If I had known this beforehand, I would not have bought this washer. I would like my money back so I can buy a replacement that is well made and works.

LG Black Stainless Model #LFXC24726D - I have had my doors replaced twice. Last week the tech David ** here in Northern California came out to replace the freezer and one refrigerator door. When he replaced the freezer door he chipped the plastic on the freezer prying the old paint skin off. Then he scratched the new skin by the handle in the corner. It looks like the new skin that was replaced on the freezer doesnt fit this model because now all that you can see where the handles are is the white plastic. I called within 15 minutes of David leaving to complain about the chipped plastic. He came back to the house, took pictures and sent it on to customer service in Alabama to Jessica the Executive Supervisor. The following day I got an email saying they would be out on 10/18/18 between 8-12. Of course on 10/18/18 around 10:45 I get a call from Jessica the Executive Supervisor saying that they would not be fixing the chip that the tech made and that the case was closed and they would not be coming out anymore. I asked if they had reviewed my two email dated 10/21/18 on the other two issues. She said no and that I would get a call from her within 24-48 hours. Of course no call so I called on 10/22/18 and Jessica was not available so I spoke to Bill Executive Service Supervisor and told that I would have to pay for the new freezer door and service call on something that the tech David ** messed up. My only recourse is to appeal to the Office of the President (no phone number to speak to anyone in that office). At this point I will be complaining to the Bureau of Consumer Protection, Better Business Bureau and looking to see if there is a Class Action Lawsuit going on.

LG is a brand that I highly favor from refrigerators to phones, TVs and other electronics. LG always meets my expectations and never disappoints me. Any repair thats needed is always affordable and easy. The current refrigerator I own is an LG and my favorite feature on it is that it includes wifi, so when my home wifi goes out I can still connect to the wifi on my refrigerator. Sometimes my refrigerator doesnt get as cold as Id like it to if I have too much food in it. It is a bigger refrigerator so I can pack it full, but the fuller it is the less cold it gets, and I often have to throw out food that requires a certain temperature of coolness so I have to be cautious of how much food I buy that requires refrigeration.

My husband and I purchased an LG appliance package from Best Buy (about $5k) when we bought our new house in May 2018. It included a refrigerator, stove, microwave and dishwasher. In March 2020 while self-isolating during the Coronavirus pandemic our refrigerator compressor went out, resulting in the loss of around $250 worth of food. This is bad enough, but it happened with a food shortage going on because of the Coronavirus panic-buying that is happening everywhere. We had to wait 3 days before we could get a repairman out to us. Thankfully he had a compressor; it was under warranty, and was successfully replaced. The fact that LG KNEW that they had faulty compressors in their refrigerators, and that neither Best Buy nor LG contacted us to notify us of this defect is really a problem. We are out the $150 that it cost for the repairman, as well as the cost of the food we lost. I will never buy another LG product since it appears that they dont care about the consumers, only about their bottom line. If youre thinking about buying an LG appliance, DO YOUR RESEARCH FIRST and read reviews.

I bought this LG washer/dryer set in 2004 and had only one repair on the washer in 2014. It is till running strong. I am very satisfied with this washer. The dryer is slowing down. I have to dry towels on the highest settings twice. Other than that it dries sufficiently. Would be LG definitely again.