My fridge stopped cooling three years after my purchase which is a little disappointing. I feel three years is not a long time. In addition all my food spoiled because of it! However every person I talked to was helpful, friendly, and compassionate. Still waiting on my food reimbursement & no one called me back to extended my warranty... Without a warranty this would have been more expensive so make sure you get the warranty.

My 2-door side by side refrigerator is only 4 years old. The inside back has hairline cracks all over it from top to bottom. The plastic handles and door shelves are all broken and duct taped. I called and text them and all they say is how I can purchase new ones. That will never happen. I will never purchase LG again. Its not like my husband and myself ever abused it and we are the only 2 people that have ever touched it.

Its a fridge, it had the basic features I needed. I bought it because I trust the brand and needed an affordable fridge. As long as it was a reputable brand with the basic functions of a fridge, I was sold. It was the cheapest high quality fridge I could find. It did everything I needed it to do. Yes, it met my expectations. Actually exceeded my expectations. LG is a well known reputable brand. Its a great fridge.

My expensive LG side by side refrigerator isnt even 3 years old. We noticed melting ice and water on the floor. The freezer section was no longer getting cold at all. Everything inside thawed out. The refrigerator sounded like it was still running and the cold side is only slightly cool. I called Lowes this morning (Sunday, Thanksgiving weekend) and they told me that the parts were covered but I will have to pay for labor. The earliest repair appointment is for Tuesday. Im not sure how much the labor will cost, but there is definitely a pattern on the reviews that have been posted. When I purchased it LG had great reviews, but obviously they are now using cheap parts. I hope this review saves someone else time and money, because now I am stuck with this expensive but cheaply made refrigerator.

Machine purchased at Home Depot in 2011. Year 3 rust appeared where around the bleach dispenser. If you get the one year service plan be careful as when your machine hits 5 years, no more service! Do not buy! Stick with Kenmore!!! If I could travel all 50 states and warn people about this crappy machine I would... Horrible customer service. They also do not come out to repair right away, you have to do various checks on the washer for them to actually come out. They want to know whats wrong or what did you do? What was wrong was I tried to wash a load of laundry and the machine did not work! I will never again buy LG!

I have had this washer for about a year and it has annoyed me since I first used it. I started getting the ue error within the first week of use. I went back and read the owners manual to learn how to load this machine. I started being extremely careful in the way I load it and I would only receive the error occasionally (cant wash a mixed of heavy and light weight items-really? I dont know anyone who doesnt wash their hand towels with their bath towels), but now I receive it with every load I run. My husband washed three loads of laundry this past weekend and he also received the ue error. He said it is a piece of junk! I paid a lot of money for this machine and I am ready to throw it out the window! I am done purchasing LG products. On a side note. I am 54, not tall by any means, but I have always been able to reach the bottom of the tub in a washer. I literally have to stand on a stool to remove all of the clothes from this machine. Bad design.

We got a Front Loader washing machine and dryer from LG in May 2017. Since day one I saw that my cloth are not clean. I tried bulky, heavy and extra water, but my cloth are only partially wet. LG claimed that I dont know how to wash since it is an high efficiency machine. I had Front loading machines since 20 years. A technician came out and mentioned that he hears that a lot and we should add water. LG drags it out.

Front loading machine - VERY perfect design. Drain pump died in a year and one day! Bingo! Never had that kind of bad experience ever in my life. This set is # 5 in my life in US. Kenmore, No name (GE?) from Sams club, Maytag, Cabrio lasted longest. That 10 years warranty big sticker on LG - like a bad joke. And what is that pile of sticky smelly stuff under machine? Customers service? Nice Indian guy... Trained perfectly to reject any attempt to get parts without paying to their authorized repairman. Chinese parts assembled in Vietnam... This is only left to buy for hard earned American dollars... Sad.

We purchased a $2000.00 refrigerator from Lowes a week ago and we already have to have the repair man out to fix a leak. He came to the first appointment right on time, diagnosed the broken line, and said he would order the part and call when it came in and to set the next appointment. Great! Well this was on Tuesday, it is now Saturday. I decided to call to see what is going on. I got a hold of the customer service rep and he advised me that the appointment was set for today being Saturday, between 1 and 3. I let him know that I had not received any call to set up any appointments, but OK Im home. It is now 5:30 pm, Saturday and no repair man, no call. I called Customer Service and the rude woman on the phone said he will be there between 1 and 5 pm. I explained to her the time I was told and she proceeds to argue with me, so I bit my lip and said OK. I called at 5:45 pm because we are getting ready to make dinner and didnt want to be in the techs way and him in ours. I believe I got the same rude person and she said he will be there when he gets there. Lessons learned: (1) dont purchase anything from Lowes (Lowes did say I could bring it back, which is a hassle because it is full and I dont have anywhere to put the food); (2) dont buy anything from LG. Horrible customer service.

We purchased our LG stove in 2007. I havent had any problems with the stove top but the oven loses heat fast and takes a long time to recoup. When making cookies I have had to add time on to the cook time and when our kids were staying here and used the oven they did not like it because everything took extra time to cook. Has anyone had any issues like this? I am ready to get rid of it, just not happy. I was told by a repairman that came in for my washer (which is a different brand) that LG doesnt have enough experience to be making stoves and refrigerators. He said LG is hard to work with and they will not service them. Any feedback would be wonderful. When you purchase these appliances you are supposed to be excited, now it just scares me, so much money for them not to perform correctly.

I choose because of the brand and the price I got it at. It was a once time deal so I took it. IM very happy with the product so far. It has met all my initial expectations so far. Freezer at the bottom and enough space for my food and drinks and other things. It does what its supposed to do. I would buy two if I could. The lg refrigerator is one of the best investments IVE ever made.

LG WaveForce TrueBalance anti-vibration system Model #WT5101HV, Product Code #T1309ADFH6.ASSEEUS. Bought washer & matching dryer 11/27/2010 with 5 year extra warranty on both. Three years of hell! Large-capacity washer that simply WILL NOT BALANCE, but will instead of sounding a buzzer that it is OFF BALANCE, will just restart the countdown timer as it REFILLS with WATER and starts the rinse cycle... again and again and again. Found out the hard way one time 5 hours later that it was still restarting the rinse cycle because it could not balance itself, yet it had never once sounded with the buzzer. Yes, the buzzer can work on occasion, but the load has to be very off balance.When I first got it and the countdown timer reset and the rinse cycle started again, I mistook that it was just part of the machines normal operation, but there is nothing normal for the waste of water and the amount of time I spend standing in front of the washer trying to catch it before it resets AND the amount of time I spend rearranging the load to try and balance it in the tub to the machine balance sensors satisfaction... up to 30 minutes at a time moving heavy wet clothes around or removing them by hand to place one on this side and one on that side... endless aggravation. Even if I use the lowest spin and step it up to the highest spin, it will not balance. If you dont use the highest spin cycle (or step up from low to high) it takes nearly 2 hours to dry clothes on the 2nd highest spin cycle.The factory recall notice that I received was merely an insult to the problem because it does not address the ACTUAL issue -- which is that it will not balance. Instead, the recall wants to tell me not to wash raincoats or such nonsensical how to or not to use the machine properly. It will not balance with: ONLY pants or ONLY shirts or ONLY towels or ONLY pajamas. The bigger the load in this large-capacity washer, the bigger the balance problem. If I wash a tiny load like socks, it might actually finish the load all by itself once-in-a-while, but why have a LARGE-CAPACITY washer if it is useless? If you mix shirts and pants, be prepared to untangle the biggest wet knots you have ever seen! I stopped using the low-water features a long time ago when my clothes did not clean properly, so I now use the Bulky/Bedding setting, which fills the tub with water. When I used the low-water features, the balance problem was exactly the same. I always keep the door open when not in use, so it does not stink itself up and requires special tub cleaning. I have only had to clean it once. Since the normal way this company has responded to the myriad of consumer complaints is even more impossible than dealing with the product, I see no reason to play their game of endless service calls when NO SERVICEMAN CAN POSSIBLY REDESIGN A FLAWED APPLIANCE. I have not heard of any service call fixing this models problems. I bought a 5-year service policy with 2 years left. This machines design is a lemon, so where is the companys restitution to us consumers? I dont want the upgraded software because it takes away wash settings and spin RPMs that I bought in the first place. A recall that is stone-cold useless and removes some original wash (gentle) and spin (extra high) variations is their restitution, so consumer take heed.

We purchased our LG refrigerator 3 years ago and have had two problems with it. A year ago, the valve controlling the drinking water ceased working and it cost us over $200 for the repair from Freds Appliance in Madison, Ohio. A month ago, we noticed a mushroom type growth near the base of the refrigerator and discovered that the water line feeding the drinking water and icemaker had a slit in it and was spraying water on the floor. The flooring is ruined and the repairs, not including the fridge, exceed $1,300. Freds denies any responsibility with the problem even though they are the only ones that have moved the fridge since it was initially installed. In conclusion, the purchase of your product was a terrible mistake and we have difficulty understanding how a company can ignore problems like this.

I have had my LG range for a year now. The oven consistently burns food in the back while the front is not even cooked. The convection feature does not seem to work correctly and only burns food quicker. While the oven takes a long time to preheat, it will cook foods about 5 minutes faster than the recipe calls for so you have to pay attention. I thought the easy clean feature was self cleaning, it is not! My oven is stained on the bottom despite wholehearted efforts to clean multiple times. One major safety concern is that while the oven is on, the metal front of the stove becomes extremely hot and can burn you if you lean against it while cooking on the stove top and the oven is on. The stove burners all cook differently at the same temperature.The left front never brings water to a boil and it takes forever for any of the other burners to bring water to a rolling boil. The top is also difficult to clean and not like my old glass top. And lastly, and irritating quirk is that the ranges timer requires only minutes but the LG range top microwave requires minutes and seconds. I have reversed this and burnt several things. I want my old Whirlpool range back! It was consistent and it worked. I will not buy an LG stove again.

Like thousands of other LG Refrigerator victims my new LG model LSXS26366S died. I had to throw out over $200.00 worth of fresh food, spent another $1000 on repairs. I called LG speaking to call centers overseas trained to kill you with kindness as they provide no help. Then had to pay a local company to look at it, the technicians said I hate to tell you youre screwed sir, a sealed system failure. Compressor. Then LG on the 4th day arranged a company that showed up in the 1970 tiny pickup truck, they do not accept credit cards cash only- yup sealed system failure that will be another $89.00 bucks. $1,100 to fix it. The Federal Trade Commission is allowing LG Electronics USA to continue to rip-off Americans. LG is aware of their defective compressors & systems. I was told they are back ordered in Korea, could be 2 months before parts become available. A Class Action Lawsuit must be filed to protect Honest Americans from this company. Furthermore - If your large retail chain store is selling LG appliances - YOU ARE RIPPING OFF Your customers.

Last Christmas we bought an LG French Door Refrigerator. This past August it started making a noise. My husband called LG. They sent out a repairman and he said that it was not defrosting. He opened the back of the refrigerator, it had a chunk of ice which was making the noise. He replaced the computer board and stated that would fix the problem. On September 7 I noticed the freezing section was not cold. With a temperature gun my husband noted that the temperature was only 32 degrees and according to the computer setting on the refrigerator it should have been 0 degrees. From this point on our nightmare started.Another repairman come out at 8:30 Thursday the 8 in the morning and stated that it need a computer board. It was replaced a second time. At four oclock that afternoon my husband check the freezer. It only registered 32 degrees. From this point on it has been a series of phone calls to LG customer service. My husband even talked to a supervisor on Monday the 12 who stated that the last repairman sent in a recommendation that the refrigerator should be replaced. After more phone calls to LG they now says that they will fix it for a third time. We are at our wits end. We called hhgregg where we bought the refrigerator from and of course their help was minimal. If and when our problem is fixed, I will not recommend LG products to no one.

My 2.5 year old LG refrigerator Model LFX 25978ST/00 stopped working--first ice machine failed, then freezer and then finally entire fridge--lost all my food. Called an appliance repair and they tried replacing a $150 motherboard they tested and determined had failed. That did not fix the problem. Conclusion was the compressor was also failed. LG guarantees its compressor for 10 years, BUT, only deals with certain repair centers, so I was already out $200 and needed to call one of only two LG-affiliated centers in my area. One quoted me 2300 for labor and said the repairs rarely last and I should just buy a new fridge. Another quoted me 300 for labor, but demanded an advance before scheduling the repair and said that ordering the part and scheduling could take up to 2-3 weeks. What is obvious, having read MANY similar accounts, is there needs to be a class action lawsuit against LG. Furthermore, there needs to be much more attention to quality control, parts have to be made to last longer and all of us are going to have to pay more for our appliances and/or those profiting at the upper echelons of these companies are going to have to share the spoils with their workers to fabricate better products. My GE fridge bought in 1980, lasted 30 years. Should have had it repaired and paid the price for higher electricity vs tossing three refrigerators in a landfill that are energy efficient but, doing nothing other than cluttering the earth.

We purchased a washer and dryer set in December. The week of June 22nd I called because the washer stopped working. The technician was sent out on June 26th and it was determined that 5 parts must be replaced because it was defective. They were suppose to be replaced on June 29th and the technician called to tell me the parts didnt arrive over the weekend and he would hopefully call me to come back out on July 1st. It is now July 14th and we STILL do not have a washer! I paid for a BRAND new washer, not a defective one. This is UNACCEPTABLE that this is taking this long! I have called the 1-800 number several times and every time, Im told that it should be here tomorrow. I am having to go pay to wash my clothes at a laundromat. I am tired of the run around! I want this taken care of and I want it explained to me how a brand new product that is currently still being sold can take this long to be fixed! Your product and your customer service has much to be desired!

Purchased LFX31945SST LG French door stainless steel refrigerator. Delivered 11/5/2013. $3499.00 3 year warranty 99.00, new water line 9.99, move old fridge 15.99 tax 212.24 from Home Depot. Fridge still looks brand new, except bottom right-hand corner of control panel is peeling with an appearance of ink stain. Contacted LG service, person said it was a known problem, out of warranty, that I could buy an extended warranty for 2 months at $366. Plus. Please Note: They told me this is a known issue. I called Home Depot they said they could recommend a repair service company but it would be at my expense for this known issue. I have told both Home Depot and LG I will never buy another product from either company again. My recommendation to you is do not give your money to these companies. They will not stand behind what they sell. Help them lose market share and vote at other business with your dollars.

Bought the washer all expecting a long lasting machine - 3 years into the proud ownership - the rear tub bearings went bad, I called over 25 people who work on washers. Found 4 that worked on LG, the bearing in the rear of the tub is worn out - don’t sound too bad, can’t get the parts - can’t get the tub rear assy either. So here I sit with a washer ornament in my basement out $2200 in the washer with the stands and no parts are available! This is a ripoff! The company should be made to repair these washers for this money. This is serious funds out. Not to mention the repair to this is $390 for the rear tub assy and the labor of $400. Almost $900 in this washer!

Four and a half years ago, we purchased a new fridge from American Appliance in Madison, WI. We looked at several models and were debating between a GE Profile and a similar LG model. We were concerned about the reliability of the LG brand and asked the salesman; he said he hadnt heard of any problems and that they were reliable. We decided to go with the LG. We started having problems last year and the main circuit board went out, which was about $500 to fix.I asked several friends if they have had trouble with any LG appliances and I was shocked at how many people I know who have had trouble with the reliability of LG. I wish Id followed my instincts and avoided the LG brand. Our fridge is now incessantly beeping, even when the door is not open. Today, it started grumbling very loudly. Im afraid Im in for another giant repair bill. I really wish wed bought the GE Profile fridge.

The range looked very nice when I first bought it, but the plastic inside the knob broke after a couple of months. There is no easy way to replace the plastic. I just redid my whole kitchen and its embarrassing that now, I have to use a pair of pliers to turn the burners on and off. On top of it, the cover on the oven door is falling apart. Im extremely disappointed. I expected a better quality from LG.

We’ve had some LG refrigerators in the past and my wife liked the looks it. She wanted to have the water and ice cube through the door that accessible ‘cause we had that on our refrigerator before. I like the French doors on the one we bought and the door within the door. We had it delivered then there was an installation issue and we had LG come out and fix it. It was just a matter of not getting the refrigerator fully plugged in 100% when they removed the door to get it through the doorway.

I will never buy from LG again! This has been a horrible experience. This is the 2nd time our fridge went out. 1st time frost build up at the back of the fridge and it wouldnt stay cold. We lost $250 in food. This time it completely went out and lost $500 in food plus 2 days off work without pay to have a repairman, who was sent by LG not do anything at all. The repairman told us the compressor and other components had to be replaced. He told us this isnt guaranteed because its known that LG has compressor issues. Its just a bandaid for the inevitable. Today he was supposed to be here at 8:00 am. No call, no show and no explanation! And... 2 weeks now without a fridge. Completely disappointed. This was not a cheap fridge. Dont buy this product! Read all reviews.

Within the first 5 months the water pump went out. It then happened again a few months later. Nine months later the agitator has quit. The earliest a “certified LG technician” can come is almost a week out. I am a working mom with 4 children. I have to now take all of my laundry to a laundromat to wash until mine is fixed again. All while I have paid for something I cannot even use. I will never purchase LG products again.

Bought new bottom freezer french door refrigerator in February 2011, now in December 2011 fridge wont fully cool and water is leaking at the back left and from the bottom of the fridge. Called service at LG and they gave me a company who will fix. Four days later they called and said they do not service the area. Then LG gave me another company very far away and they didnt answer as they were on vacation. Finally after about 8 days, LG sent out someone who worked directly for them and he only fixed the filter and said everything else was fine.The temperature (noted by two new thermometers I have bought) inside was 42, despite the thermostat being set at 34! This man said it was the food that was supposed to be 34 not the air temperature! He said we needed to get a special thermometer to test the food temperature. That was crazy. The food was slowly going bad again. I have moved food in and out of he fridge because I have been told it needs to be empty for fixing and then told I could put food back in after it was fixed (it wasnt).This has happened three times. It is now three weeks later and while the water is no longer leaking, the fridge part is still not cooling properly. Their repair man says it is fixed. Very interesting that the warranty is going to be up in a few weeks. LG says someone will come out in three days. Why is it that they have no contract with fixer companies in my urban area (DC)? That is because the companies say LG pays very little to these companies and they dont want to work for them doing free warranty work.This is unacceptable.I have lost 100s of dollars of food over Christmas and New Year. I want all of us to file a class action lawsuit. I am truly fed up.

3 hrs + to finish a normal wash cycle. Soap dispenser not emptying properly. Not enough water in drum to clean clothes. Sometimes the clothes have dry spots on them. (No. The washer isnt crammed full.) Run Run Run away... I had a Maytag front loader when they first came out and I loved it... too bad I left it with the sale of the house.

Our 3-year old LG refrigerator stopped working overnight right before we left on a trip. Dalton **, our LG Technician, worked with us to assess the repair need, which was a compressor, and made sure that he could repair the refrigerator before he left town. He is great at what he does technically but, more than that, he is professional and gives great service. Unfortunately, we lost a great deal of food and almost lost valuable heart medication. So, we did apply for compensation for some of our food. The LG person overseeing our account was the best and kept in touch with us via telephone to ensure that we submitted the appropriate information. Overall, it was a wonderful experience. Thank you so much. Love LG!

LG supervisor said that 3 items for my fridge are still under warranty and one of the items is a compressor. I asked the supervisor to send the compressor to me, but instead they want to send the compressor to their technician and the technician must come to my house. I had an experience with the technician about 2 weeks ago and the technician wanted to charge me over $400 for a problem that may not be the problem, and would charge me to fix other problems that might be the problem. Ripoff. Also, when the technician was at my house, he and the office said one thing to me but a different story to LG. I am in my 3rd week without a fridge. I spend money on ice, outside food and cold drinks.

Our washer (LGWM2301H) was purchased 3.5 years ago. Recently, it developed a grinding sound that was amplified when spinning. A repairman charged me $80 to tell me that the bearings were going and, OF COURSE, that particular problem was not covered under the warranty (whatever the hell is), and that the repair would cost more than $500.My husband and I are both a little shy of 70 years young and do just a few loads a week. Also, we have used numerous AMERICAN-made washers in our lives that never broke down but just were replaced due to age. This expensive LG was a treat for my retirement; my husband wanted me to have the BEST. Well, as it turned out, we bought the BEST of the Asian junk market or wherever this jewel was conceived - LG has taken care not to provide that information. It has been hauled away today and been replaced by an ALL AMERICAN-MADE MAYTAG top loader. The downside of this is that LG screwed us out of $800. (I could have had my laundry sent out for that amount.) But the upside is that, hopefully, LG will continue to put out junk and screw itself out of the market with the rest of the junk producers. It is refreshing to know that the MAYTAG IS ONCE AGAIN COMPLETELY MADE IN AMERICA, BY AMERICANS - WITH COPPER WIRING AND NO ALUMINUM JUNK . Go for it, LG. I can only hope that you will continue digging your own grave.

We purchased this fridge about 4 years ago. From the start it had a manufacturing defect on the water hose that supplies water for drinking. It would drip down the front of the fridge after you got water out of it. They came out and replaced the whole door, but would not replace the stainless steel lever that had gotten stained from their defect. Then it started to give us ice with what looked like dandruff, I have not been the 1st person to complain about this. All it needs is a new ice tray but have to buy the whole assembly. The door since day one has had moisture collecting on it, bad door seals I am suspecting. You close the left door and the right one pops open. This thing is a piece of garbage, and I got the same dont care attitude with their customer service as others have noted on here. We also have an above stove microwave, 2 went out right out of warranty, not even a month past. LG means life is good for them, cause by time you find out you bought a piece of crap it is too late. I also wish I could post a picture of what the ice tray looks like, it grew some yellow hard something or other on it. Very gross to say the least. It seems to me all they care about is making a sale, but not taking care of the customer after purchase. I will never ever ever ever buy LG again.

I bought an LG washer and dryer from Best Buy with extended warranties. The washing machine still works perfectly. The dryer however, is a piece of crap; after not even two years the steam function ceased to work. I contacted the extended warranty company which sent out an appliance repair service based locally in Avon Connecticut. Upon looking at the dryer the repairman told me it wouldnt be worth the money to fix it and just to use it without the steam function. It would be too costly to them to repair. I cant tell you how disappointed we are after having a whole household of LG products 10 in total cleaning the kitchen and laundry room. I dont blame any of this on Best Buy, however I do blame it on LG for not having a network to effectively repair what they sell. After repeated attempts to contact LG for almost 6 months we finally gave up. Do not recommend LG washer and dryer.

LG LFX25971ST Refrigerator. Biggest piece of junk I have ever purchased. And, LG has the absolute worst customer service, ever. I decided to replace my spec house cheap refrigerator with a very, very nice one. I had always bought cheap ones in the past. In 2009, I spent over $2500 on this refrigerator and after 7 years and 2 months, the very cheap and chintzy compressor went out on it. This is well over a $1000 to fix. They knew their compressors were junk, so they replaced the rotary compressor with a linear compressor a year after I bought this thing. Now, I have to decide whether or not to dump $1000+ into this one or get a new one. If I get a new one, I will be throwing away a beautiful looking, fancy, worthless $2500 frig. Note - I bought the cheapest side by side (Admiral brand - Montgomery Wards) frig I could find back in 1997. That frig is still running. I bought a spec house with the cheapest GE frig in it, and that one is still running. The newest, nicest, most expensive appliance I have every purchased is dead. As a door nail. And, LGs local service stinks, too. I asked them how much the compressor would cost me and they said around $600. I found them online all day for $200-300. I sent a note to LG (mind you, you cannot contact the company directly. They have a call center in Romania, I think...) and they could care less. I got the most patronizing note I have ever a received. I will never, ever, ever, buy anything LG. Look at the reviews on this site. Look at the class action lawsuits against them. Dont go by the reviews on their site. They edit them. Worst company making the worst appliances, ever. And. make note, that they make a majority of Kenmore Appliances, as well.

Had microwave for around 11 months. Glass started to peel on the inside manufacture defect. Contacted LG numerous times sent pictures. Pictures of receipt and delivery receipt first they were going to send me a box and return it then they change their mind and said that before they could give me a refund because they dont repair countertop microwaves. They said first I had to buy a new LG microwave then send them pictures of the old labels cut or destroyed. Of the old microwave then they would give me refund. I proceeded to tell them that I did not want to buy another LG microwave because I thought they were crap and I should not have to buy another of their products. That didnt go over so well.All I wanted was the microwave to be repaired or replaced. I will not be forced to buy another one of their products. I already have the stove and refrigerator that had to be repaired five times in the first year. Part of a companys integrity is stand behind their product when something goes wrong and not forcing you to buy their product but instead encourage you to buy their product again by the service you received when something goes wrong. Now all I can think of is going to college for 8 years to become a lawyer to sue LG over their refund and return policies. But in reality will probably just use their piece of crap microwave for target practice to cite in my rifle.

I bought an LG stainless steel tall refrigerator recently & HATE IT! The thing is ALL POCKED MARKED and DENTED, they must use tin foil to cover it in because the thing looks terrible after minimal wear, 2 older people, no kids, minimal furnishings, in a corner... what a disappointment it is to even discuss this issue with their customer service. Useless!!! I will never buy LG anything again... they make cheap, junk!

In January of 2011, we purchased an LG dishwasher (Model LDF7920ST). We have had continual issues with the drainage system. A repair person has attended to this 3 times and again it is not draining. The dishes are not clean when they are run through a cycle and I have to manually pre-wash the dishes before putting them in the dishwasher. LG does not stand behind their faulty or poorly made products. You can guarantee that we will never buy another LG product again.

Purchased in late 2011 as part of a range, fridge, microwave, dishwasher package deal from appliance warehouse. This is the third time Ive had to call for service and pay $60 charge each time on my homeowners warranty policy. The usual problem is burners that dont turn on and in the past, only a few would go out at a time, leaving me a workable burner or two. This time all are out and now the broiler is also down -- only the oven is working now. One service tech said the cables inside the panel were loose. How that happened, I don’t know because the range doesnt get jostled or moved around a lot. Another complaint within the first six months of purchase is an inside drip between the oven door double paned glass but Ive lived with ugly mess because the service tech couldnt fix it without taking the entire range to the shop for a week. But wait -- theres more LG product problems! The side-by-side door fridge problems have also cost me three service calls ($60 each). The icemaker frequently goes on strike for several months at a time and then on its own starts working again. Of course, this renders the ice dispenser constipated and totally useless. The cold water dispenser has the opposite problem and is often incontinent it keeps spewing water for several seconds after the drinking glass is removed.I believe LG must stand for Least Good and the range model number LRE30453ST must stand for Least Reliable Electric ** Stoves Terrible. I will never again purchase another LG appliance and recommend that other buyers also shop for another brand.

Unbalanced all the time, recall no one notified me, rusting. Was told nothing could do within 1 year, now locked clothes in washer. Computer board down. Less than 4 years old... I have protection plan so we will see. Bought 9-2012, model wt101hv5, will follow up with results with plan coverage.

We bought a LG Stainless Steel DW in 99 for our remodel. I caught on fire. I called the company and was told they were aware of the problem and would give me a 1K credit for an upgrade to the 1.6K model. I did not want to pay that much for another LG. I returned it to a local business and got a partial refund towards a KA which is still working. 6 years ago we bought a new home with a complete LG kitchen. The stainless steel dishwasher caught on fire within a month. Didnt call LG this time. Just replaced it with a Bosch. I will never buy another LG appliance and do not recommend them.

I thought LG was a good brand name so when we were looking for refrigerators, I was drawn to the style of the French door fridge and we chose it. I wish Id looked at this site first! Exactly three years to the day after purchasing it, it shut down. My freezer was packed and everything had to be thrown out! The fridge stayed cool long enough to salvage some of the contents. Ok, so sometimes products fail, right? Their customer service is THE WORST. They could not be less helpful if they set out to do it! I called the first time and was told by a sugary sweet computer voice that they were too busy and she hung up on me!The next day when I called back I was told by the same computer that my wait would be 7 minutes. The next time my wait time was announced it was 8 minutes. Wait, what? When I finally got to speak to someone, he treated me like an idiot suggesting I didnt have it set on the right temps or didnt close the freezer door correctly. He was infuriating because he knew nothing and was operating from a script that meant he wasnt even thinking. It would have been nice if somewhere they said gee, thats awful. Were sorry. We hope to make it up to you. A friend who works in the electronics field said LG is notorious for not backing up their product. Im going to say this. I wish Id listened to my husband and selected the Samsung fridge!!! Ill never buy another LG appliance again.

Ive read so many negative reviews about LG refrigerators not working that this seems superfluous but I need to vent. We purchased a side-by-side refrigerator/freezer 3 years ago during a kitchen remodel. It is a counter-depth with water and ice in the door. About 6 weeks ago, the refrigerator stopped cooling. We put a thermometer inside and the temperature was 57 degrees. We contacted our retailer, Abt, who immediately sent out a tech person and determined, with the assistance of LG tech, that the freezer fan wasnt working. The part was ordered, new fan installed, and the refrigerator temperature remained at 57 degrees. We called Abt again, tech came out and again, with the help of the LG tech, determined it was now the refrigerator fan. Part ordered, part replaced, temp still 57. Abt ordered a new control board, at the suggestion of LG tech, part ordered, couldnt be installed because it was the wrong part.We finally contacted LG. After long waits, requests to speak to managers, etc., we were finally referred to their Executive Services. Im guessing that this department handles difficult situations (or difficult people, although I havent been difficult until now, 7 weeks later). LG sent out their tech. Tech announced that the refrigerator was installed improperly because it fit too tightly in the cabinetry. Ok, this is a counter-depth, built-in refrigerator. Huh?So, LG Executive Services was called again. We asked for the installation manual and were directed to the online version. While the Exec. Services person (Tish) was on the phone, we read, aloud and together, the specs which stated the unit needs 1/8 on either side and minimum of 2 from the wall to the back of the refrigerator. The unit was installed properly. Tish insisted that it isnt and made me wait while she chatted with Engineering. Apparently, Engineering stated that there needed to be 1 on top for air flow. I asked Tish how I would have known that since its not published in the installation manual and I want a copy of that. 8 days have gone by and Ive not received anything. When I followed up today with Jenna, she said that, because I filed a complaint with the Better Business Bureau, the engineers will send the info to the BBB and they will respond to me. REALLY???Between the dates of April 4th and today, April 11th, Ive exchanged 12 emails with Marianne, at Executive Services, to no end. LG tech came out, again, with a 2nd tech at 7:30 PM! After much discussion, they determined it must be the control board or the sealed system. The control board was ordered and installed. Our interior refrigerator temperature is now 61 degrees from 57!! What a joke. So... today I spoke to 3 people at Executive Services: Tamica (totally useless), Willie and Jenna. Jenna seemed to at least want to do something. I shared that our daughter is getting married in 4 days, we are having a 40 person brunch on Easter Sunday, and I have no freaking refrigerator.The latest is... Jenna contacted the Tech Department and they want to put in a datalogger to clarify the issue. I asked what that meant, she didnt know. I asked how long it would be in the fridge, she didnt know. She said she sent an email to the tech engineer, tech manager, and Tech Support manager asking these questions. Do you think the problem with getting anything done has to do with too much weight at the top? Anyway, we have an appointment Thursday so the tech can put in a datalogger, whatever the hell it does.I cant even describe the frustration and anger held towards this company. I would have given them a 1 because, obviously, their products arent meant to last, but some of the folks at Executive Services and our tech have been nice and most seem to want to help. I wouldnt recommend LG products to anyone, ever, unless they want to be totally frustrated and throw money out of the window. Our previous refrigerator lasted 19 years and it was a Whirlpool... no brainer.[Updated on 04/20/2017] Felt my previous review needed updating and lowered my rating from 2* to 1. I still dont have a functioning refrigerator. Jenna, at LG, promised the datalogger, which never happened. After she contacted their tech people, they deemed my refrigerator installed improperly, again, and said sorry, we cant help you. So, after sending out their techs 4 times, replacing the motherboard, ordering the sealed unit, this is their decision? The unit is installed in accordance with the installation manual on line. Their engineers came up with different specs. Coincidentally, their cant fix it edict came on the heels of my response to their response to my complaint to the Better Business Bureau. Hmmmm... After reading the 1700+ complaints about LG products, the majority being refrigerators, Ive decided to take this further. I am contacting my local news station, newspaper and the Attorney General, if need be. PLEASE... EVERYONE WHO IS OR HAS EXPERIENCED THE LACK OF SERVICE, and refrigeration, from LG, TAKE IT TO THE NEXT LEVEL. LETS GET THIS CRAPPY COMPANY OUT OF OUR STORES.

I did not choose my LG refrigerator. It came with the house or condo I bought and was in the kitchen and I wont replace or buy something new when not needed. It will be saved and used in or on something else. Keeps food fresh so that I always have something I can eat or fix for my family and if thirsty they can also find something to drink and it will taste good. But maybe keep my cat and or dog food to keep fresh also and keep things to drink and consume when it is wanted.

We purchased a $2700 LFX33975ST piece of junk in 2014. The first repair for an error code resulted in a non-working fridge for 3 months because the part was on back-order and cost us over $500 to repair. Three months later the freezer is working but the fridge will not cool below 46 degrees. The repair shop spent over 90 minutes on the phone with an LG technician discussing possible solutions. 1 - Replace the main motherboard ($200) plus installation. 2 - Replace the thermistor. The technician did not recommend any of those solutions because there is some underlying issue with ALL of these refrigerators that they are not telling us. I have checked the fan (working), the fuse on the circuit board (good), and the compressor (working). Ultimately, the suggestion from BOTH LG and my repair shop BUY A NEW FRIDGE BUT NOT LG or SAMSUNG.

I purchased an LG refrigerator from ABC Warehouse on 5/24/15. On 6/3/16 my refrigerator stopped keeping things cold and the blower fan stopped working. We purchased an extended warranty for this item and was referred to an appliance repair company that ABC dealt with. On 6/7/16 the company finally came out and they determined what parts they needed to order. It is 6/19/16 and my refrigerator is still not repaired. Its ridiculous that I spent over $3000 on this refrigerator just to have it stop operating one week after the manufactures warranty. To matters worst I purchased an LG washer and dryer 10/15/15 only to have the washer and dryer both need repair work done. I am currently waiting on parts for the washer and since the repair man was out the dryer is now making a noise and is need of service. I will never purchase an LG appliance again. When you spend thousand of dollars on an appliance you expect it to last longer than 6 months.

LG Refrigerator LFX31925ST/00 - Well 4 years after the first time the cooling fan went out of service, it decided to quit again. Again another 7-10 days waiting on the part! The repairman told me this part is so high in demand they cannot keep them stocked. I guess you need a spare refrigerator for all your food when you own an LG? Somewhere to keep it cold so it does not spoil. The cost of food replacement is not cheap. This being the second time we decided to buy a new one other than LG!

Even though it says dont rinse the dishes, just scrape them, this DW doesnt get the job done. Ive tried all kinds of soaps and rinses and I often have to hand scrape food off the plates and from inside glasses. I had a Sears Kenmore for its lifespan and they dont make anything like it. Disappointed, wont buy LG again.

I will never buy a LG product again. The dishwasher is mediocre at best. We bought all new appliances of LG. They all suck. They are made cheap and things break easily. We had a real bad experience with the customer service dep. If you want good customer service? Buy American whenever possible. Again! LG sucks.

LG has a good reputation, has stylish fridges that work well and last a long time. LG has definitely met my initial expectations. When I do finally purchase another fridge it will most likely be LG as well. Spacious, keeps items cold, never had an issue with it not working or things getting hot. Very good refrigerator that I expect to last a long time. I would like more door shelves and more drawers though. Very rarely it will get TOO cold and slightly freeze certain items, but that has only happened a couple times. 10 out of 10 even with that one tiny minute issues. Would recommend.

RUST! Rust around bleach tray, lid lock, cabinet top edge, top at every penetration, and leaking, brown rust water from the lid hinges, then along back edge of lid. Rust began appearing less than three years after purchase but that is only when we noticed it erupting on outer surface. Opening the lid shows that it was probably rusting after first use. Besides all the cabinet parts and pieces rusting, it appears that most, if not all the internal screws, nuts, and washer holding it together are also severely rusted and especially concerning, the arms that the tub hang on are well rusted and three of four mounting washers for these arms (they support the wash tub, liner, and motor) are so severely rusted that I expect the supports to fail any day. It looked pretty when new and it was expensive but now, in less than three years, its junk! A warning to everyone to beware of ALL LG appliances.

Lg top load washer - Every time I wash my white clothes I cringe, because I know that the next wash is my color clothes and thats when my problems begin. Nine out of ten washes one or two article of clothing have bleach mark on it. This machine is destroying my clothes.

I WILL NEVER BUY AN LG PRODUCT AGAIN! Bought the best energy saver machine LG had on the market. Bought the dryer to match. Has been horrible from day one! Leaking big problem. Sensors costing between $82-$100 EACH to replace. AND there are 5 to 6 per problem. LG could care less. How do these people remain in business??? Every repairman I called told me to throw it out in the trash before it drains you dry forgive the pun. LG SHAME ON YOU!

I will never purchase another LG product, they are inferior, and the manufacturer doesnt stand behind their product at all! We purchased a French door refrigerator and electric range 4 years ago and we have had nothing but problems. The refrigerator light malfunctioned while still under warranty and could have burnt our house down. Luckily, we were in town and I caught it just as the light cover had melted and warmed up everything in our fridge. The cabinet above the fridge was so hot, we could have cooked eggs in it. The ice maker has always had issues, and the fridge has intermittently frozen our vegetables at will. The manufacturer did replace the light fixture as this was a well-documented problem and I found hundreds of others online with the same melting problem including a few that actually did encounter a fire. The electric oven we purchased has had issues almost from the time the 1-year warranty was up. At times, weve had one or two burners that wouldnt work, and most recently, the start button on the oven doesnt work. We had this repaired a month ago, only to have the same problem the day before Christmas. In calling the repairman back, it will cost us another $400 after the $80 last month to repair this relatively new oven. We arent willing to dump another $400 into this piece of junk, as we have no confidence that it wont go out again soon. What ever happened to quality? LG stinks, and I tell everyone I know not to buy from them!

LG LRE3023ST - At one year and 5 days the glass top broke, we did not drop anything on it and LG sent their service people to look at it. Their service people verified that it should not have broken, yet they refused to pay so we paid $500 for a new top. Today at 2 and a half years old, the stove is unrepairable. Service estimate was $800+ and its not worth fixing. My last stove lasted for 30 years! Absolute junk and LG will not do anything about it. I called today to see and was only told its out of warranty so its my problem. I will NEVER buy LG anything again.

I purchased LG micro oven in March 2017, with model number MC2846BV. But recently it has developed burnt marks on the plastic door and steel door frame. The product is under AMC for three years and paid RS 3000 for AMC charges. We complained regarding the problem to LG service but they havent replaced or repaired it even though it is in warranty period. Attached are the pictures. I request the concerned office to take necessary justice to me. Thanks.

LG issued a refund for the defective fridge. Good experience with customer service but I had to push hard for it.

We purchased an LG Bottom Freezer Fridge in 2011, cost over $2000. To date we have had 3 service calls for faulty boards to a drilling sound loud enough to drown out my TV in the next room. I paid $200 for an extended warranty to repair the first time the drilling sound started. Warranty valid for 90 day only. 1 year to the day, the drilling sound started again. I called LG customer service. The first person Eddie hung up less than 5 minutes into the call. Called back to a person by the name of Luigie. I explained the issue to him, he had 2 ways to resolve the problem, 1: spend another $200 for a service call or 2: unplug my fully stocked refrigerator for a few days, when asked if LG was going to replace the spoilage, he said that LG does not assume that liability however, he did tell me that the issue is known by LG. Never again will I buy an LG product!

I was first attracted to this microwave in the store because it's very nice looking, brushed silver and black. Also the size is perfect for my mid-size kitchen. Not too big or small. Turns out this is a very reliable nice microwave. It has good power. Cooks everything perfect. Best one I have owned.

We bought all new higher end LG appliances. Dishwasher, range, refrigerator, and microwave. Fridge had a catastrophic failure at just over one year, luckily we bought the extended warranty. Then the ice maker died at about year 4. The micro broke in the first year (under warranty) and again at about year 3, (I was able to fix). The dishwashers rack rusted out at about year 2, again warranty and then the dishwasher just died at year 5 and may be too expensive to repair. The range has been problem free. The entire line of appliances appears to be inferior with regular breakdowns. Now that we are out of warranty we will replacing with different brands as things continue to die. All in all we are very dissatisfied and will never buy LG again.

Purchased 5/2015. Compressor broke down in 12/2015. Took authorized service rep over a month to repair. Mainly because the first service rep sent could not repair the refrigerator. The 1st week of 8/2016, compressor broke down again. Again, the first two authorized LG service rep sent could not do the compressor replacement work. Sent the 3rd service rep on Aug 29th. As of today, Sept. 3, 2016, still waiting for service rep to receive replacement part expected on Sept 12, 2016. This is the refrigerators third compressor in 14 mos. All repair service techs have expressed that LG refrigerators have a going compressor problems. My experience has been besides having a bad LG product, their warranty service is horrible.

Bought a brand new LG Top Freezer Refrigerator in Nov 2012 at Home Depot. It was working well & ran quiet. It has pretty good style & is functional. However, a little after a year in early 2014 the refrigerator started to act up. It was getting very noisy, and I noticed some ice build up at the back of the freezer interior. I tried to troubleshoot the problem, and tried to adjust the setting to make it less cold, but it didnt work. The fridge was get so loud I had to unplug it once in a while. I was fed up with the noise & the ice buildup, & decided to remove all the foods & defrost the fridge for half a day. Once the ice melted away & I plugged the refrigerator back the noise disappeared. I thought that solved the problem... Was I wrong. The troubleshoot helped to eliminate the annoying loud noise for a week & the noisy starting to creep back. And I noticed the freezer and fridge temperature was not cold enough. I found ice cream in the freezer was soften. Weeks went by, I just continue to struggle with the fridge. I finally bought two thermometer to monitor the freezer & refrigerator temp. The freezer was in the 30s and the fridge was in the 40s to 50. I realized miracle would not happened by waiting & contacted LG.I contacted the local authorized repair service, and I spent $170 for the 2 hr diagnosis service. The tech told me the sealed system was leaking - that was why the freezer had ice buildup, & the fan built out due to the ice buildup. The back of the freezer was frozen solid with ice when the tech opened the panel. I contact LG about the results of the diagnosis and I insisted LG should cover the cost of the repair for the leak & the burned out fan. I had to went back and forth with LG and the repair service for more than a week to get them to agree that the repair should be covered by the warranty. And LG agreed to pay for the parts but not the labor. The repair service quote me $450 plus but could be more. At that time I was furious. I paid $800 something plus tax on this fridge, and they expected me to spend $600 to $700 to repair it. No way Jose!! It was painful to let go a good looking fridge that still look brand new, but I decided to cut the loss & went to Sears to get a Kenmore for less than $600 before tax. Interestingly at Sears, I saw a Kenmore model with the exact interior design of the LG fridge I bought... scary!! Customers, please watch out that you dont buy a Kenmore fridge that make by LG. I will have my Kenmore fridge deliver today. This time I bought a extended 5-year warranty just to be on the safe side.

I got my LG washer in 08/09. Its now 3 to 4 years old. I had paid good money for this thing. It started banging and we thought it was the bearings. We tested it to check if it was the bearings that seemed to be the problem. We ordered the parts costing to some $80. My husband and son, who do small engine repair work, took everything apart to install them. Well, once the bucket was removed we found out that the T-bracket that is attached to the drum was also completely rotted. Seriously, they gave warranty for the bucket but not for the bracket. So even though it says, Stainless steel bucket and warranted, the bracket is not. Avoid LG at all costs! Waste of my money!

The washer has been nothing but trouble from day 1. The tray gets mold and mildew buildup behind it and thats with leaving the tray open as well as the door. About every 5 or 6 loads, the OE message appears and no matter how many times its been cleaned, the same thing. Actually, as Im typing right now, I just heard the old faithful ding ding ding and looked over, only to find the OE blaring as usual. LG should recall these horrible machines. I also bought the dryer and lower drawers and have to run the dryer twice most times to get my clothes dry. The smell is horrible and my children have allergies. I think this machine may be making us sick.

I am having the same problem as others stated about it stopping in the middle of loads. Ive been doing the same load for 4 hours now, still not done. The washer is only about 3 or 4 years old. And dont even ask me about the LG TV fiasco. Still waiting after 1 1/2 YEARS for them to call me back with a repairman. Dead pixels right out of box. LG claims they have no repair people in our area. I will never buy another LG product and tell my story with everyone I can.

While working for my employer on the 9th floor, I smelled an electrical burning/fire coming from our snack room. I wasnt sure which machine it was coming from (snacks, soda, countertop water dispenser, coffee maker, or refrigerator). I later learned that the clock on the LG microwave was out and it was humming. When I opened the door of the microwave, the rotating glass was broken in pieces and the microwave was extremely hot like an oven. I immediately unplugged it, reported it to the leasing office and they notified the fire department. We are not replacing this microwave with another LG.

I chose LG because it was the best deal for the space I needed. I like the color and the double doors so I picked it up on sale. It looked nice in my kitchen. But the drawers could have been better constructed and better made. I was sometimes worried about the efficiency but I guess it never made the electric too high! The freezer could have been bigger but I might have just needed a second one. It worked for me while I was in that house. I liked the ice dispenser and the double doors had plenty of storage. It was always cold when I needed it to be. The ice was well formed and good shaped. The color was pretty and kept clean well.

Aesthetically, this LG French Door refrig is great looking; however, ice maker is quite poor. Ice freezes solid inside and the dispenser is useless. After 2 years the rubber piping on the right-hand side needed to be replaced. The plastic on the tray cracked as well as one of the bins. This despite the fact that we are all adults in the family.

1.5 years after buying a brand new LG stove, it broke down. Brand new LG fridge and freezer broke after 3-4 years and we called someone to fix it at the same time, they told us it would be $80 to bring someone in. We agreed. They then told us everything had to be replaced and charged us $400 for that information without a single warning that we would have additional charges after that $80. Instead we were told when repairs are made the $80 would be subtracted from the repair cost except the repair cost was more than a new appliance. STAY AWAY.

Received a replacement compressor, but it was the wrong part. Had to contact customer service to let them know on Aug 12th. They asked for a picture of the serial tag, which I sent that same day. They replied Aug 14th, saying they were checking with their parts dept. I contacted them Aug 16 asking for an update, and again on Aug 22, to which they replied that they would be happy to look into this for you.On Aug 27, I got a message saying that the part should arrive that day. The tech we hired came 2 days later to install. So... after 2 months of living out of a cooler, we had our refrigerator back. As I said in my original review, the refrigerator is perfect for us, I love it. Unfortunately, I wouldnt buy another LG product, ever. If they start giving them away for free, Id be in line, but, nope. Not spending any money on their products. I still stand by the one star rating.

I bought an LG French door refrigerator 3 years ago and I wish I would have seen these reviews back then. Please DO NOT purchase an LG refrigerator! Listen to the people who wrote the bad reviews and do your homework. We all have the same reoccurring problem. The compressors fail by the most 3 years. Mine failed after 3 years and then again after 2 months. Twice in two months I lost my food. The first time in January of 2020 and then again in April 2020. They compensated me the first time for food loss but the second time they denied me because they said 12 months have to go by before they can compensate me again. Whoever thought this would happen again within 2 months. This time I lost more food cause I made sure I had enough food to last me for 3 weeks since we are in quarantine. It is very stressful during these times to try to stay safe while shopping. I had to wait one week for a repair man to come and worry about us staying safe and distant when he was repairing. I lost all my food and had to purchase a limit amount of food to fit in my cooler with ice. This imposed a tremendous inconvenience since I had to shop at least three times that week. I called customer service and all they could say was sorry about that maam. Are they really sorry? This was not my fault but a product failure and they should be responsible to accommodate their customers with their needs. I paid $4,000 for this fridge and I did not expect this to happen so soon. This must happen quite often so they implemented a rule about compensating after twelve months. Be careful. Life is not all Good with LG.

The fan in this refrigerator is very noisy when operating. LG would not replace the refrigerator but did replace the fan two times... The fan is still noisy. Other than a noisy fan, the refrigerator operates excellently.

I have an LG front loader, real nice. Easy to use, don’t like the idea can’t clean the area where you place the soap and softener. It should be easy to remove to prevent mold etc. The model we have even though you can place a large quilt inside it is still wet after the first spin. You have to do a drain and spin in order to get the excess water out. Maybe it would work better if it was a top loader without the agitator inside.

Microwave LMV168SW, SB or ST this morning gone. Hardly used. We bought Smart TV, range top line, dryer, Refrigerator top line, (super bad), washer bleach didnt work with white but damage light colors, 3 X new washer. Now the Micro. Not help. BESTBUY.

Washer is only 2 months old. Clothes do not get clean. Huge amount of detergent residue is left on clothes even after running 2 full cycles. Now clothes and comforters are literally ripping in half. Repairman found defect in the tub ring causing the rips. Neither LG nor Best Buy will allow me to return it for a different model. Im stuck with an 800-dollar washer that cant clean and needs a repair at 2 months old. I will never buy LG product again.

Bought this French Door refrigerator a couple of years ago. The ice maker design is very poor and goes out of order more often than usual. You cant just fix it, you must change the whole display which is expensive and those LG repairs are quite expensive as well.

I have attempted to leave an informative useful & detailed review about the quality (or lack thereof) on LG review sites however as the review was unfavourable for LG I have had the review rejected multiple times citing does not meet our criteria. Basically I was being silenced. I have an LG refrigerator that is faulty & is still under warranty. I have tried every which way for LG to honour that warranty & they in return have have tried every which way dishonor it. Very stressful & disappointing to say the least.

I had my refrigerator just a few months before it started freezing my food in the produce bins. I had it repaired only to have it do it again and the refrigerator temperature would fluctuate. Again I had it serviced only to have it happen again and then it would not keep my overall refrigerator cold enough. I have lost food and then been without a refrigerator in between repairs. Now they are going to replace it but I am now without a refrigerator while paper works needs to be submitted and processed. Then I will have to wait for LG to replace the refrigerator which I was told would be approximately 7-10 days after the paper work was done. My advice would be get another brand!!

I have several LG appliances and TVs. Never a problem until my French door refrigerator stopped working. 3 certified LG repairmen came out replacing the compressor and it still does not work. Day 26, fridge held hostage. Now I’m being told I have to wait another 8 days before someone comes out again. That’s 34 days with no refrigerator. My extended warranty is 5 years, and states reimbursement after 3 failed repairs. They now want to run external lines on the back wall and drilling through the sealed wall. Totally unacceptable. Waiting 8 days between technician visits is a wait them out plan that seems to be working. Will never buy another LG! Will spread the word to everyone.

Worst product, worst customer service Ever!! Will never buy again. My fridge is 3 years old. Over one week ago I woke up to water on our wood floor and our fridge all of a sudden no longer working. We called LG immediately to get it repaired and we were told that the first available appointment was over one week away. We scheduled it. I then went out and bought a brand new fridge so that my family can eat. We had to throw away a ton of food that we actually just bought the night before. Everything in our fridge was ruined. We spent the next week eating out of a mini fridge and eating out. Finally our repair date came and the REAPAIRMAN NEVER SHOWED UP! We were left again calling LG and getting no response because they were closed and have no after hours call center. I had to wake up the next morning at 6am to get on the phone to track down why my service did not take place and get so frustrated so that the repair service sent their best technician to smooth things over for LG. After multiple calls, all you get is a call center where NO ONE knows any information at all. They have to escalate through a portal to have someone call you back. I am still without a fridge. I leave on vacation tomorrow and nothing has been resolved because the technician could not fix our fridge, because the motherboard is broken on it. 3 years old! The compressor - BROKEN! The Freon - BROKEN!! A FILTER - BROKEN!!!. THE MOTHERBOARD - BROKEN. I asked the tech why, and he said LG is a BAD company, they always break. Now we have to wait for another shipment to arrive because LG couldnt get their act together in the first place. I have missed multiple days of work, purchased a new fridge. Lost hundreds and hundreds of dollars in food and condiments and purchases from around the world we had in our fridge. I am so pissed and frustrated that I cannot contain it and my head is exploding. I was told by a supervisor that my complaint was not able to processed because the tech didnt write it in the notes properly and that LG has policies. And all she kept on saying was, I understand!! DO you understand???? Do you come home every night to a fridge that is broken in your kitchen? Did you throw out trash bag after trash bag of food because your fridge suddenly stopped working? Did you miss multiple days of work so that you can sit at your house waiting for a repairman to come and never show up?? Did you go by a second fridge for your home? You understand how frustrating it is to sit on the phone for hours and repeat your story to new customer service rep who has NO POWER to do anything and then tell you at the end of it, I will escalate your request and I understand. You dont understand! LG is a terrible company, a terrible product with terrible follow through. I am still waiting for someone with authority to call me back and handle this properly and have some answers for me!! Do yourself a favor a never get an LG product. If I could rate you as a negative, I most definitely would!!!

Lg top load model # WT1101CW - I have had this washer for 1 1/2 years. It takes all day to do a load of clothes. Every time you call for repair they just want to replace electronic board. That does nothing. Right now it is 6pm and I have been doing the same load of clothes since 7am. Constantly says uneven load, constantly refills and adds time when it says 13 minutes. I go back in about 15 minutes later it is filling up with water and now has more minutes. Just random amounts of time. Filling, draining, filling, draining, never spinning. It is so frustrating to try to get laundry done. There is a small 15 yr old Maytag in my basement that works better. Do not buy this washer. It is a top loader with no agitator. I Hate it!!!!!

Please be a prudent shopper when buying this unit. We purchased this refrigerator (LG Linear Compressor Refrigerator) two years ago and paid about $1000 extra for a counter depth unit. That brought the price just close to $3700.00. I did not get the warranty because I thought it would last at least five years. Nope. The Error Code E-IF comes on at least once a month. The refrigerator went in bad order about six months after we bought it. Luckily the year warranty was still good. Just about every month now, I have to use a hair dryer and defrost the unit so my family can get ice and water through the door. That is not good for a unit of this price. At first, I would pull the unit out and unplugging it for at least four hours. That is not good when the thing weighs a ton and it has to sit in the middle of the kitchen. I have now found a YouTube video of another customer that uses a ladys hair dryer to defrost the unit. I have began using a hair dryer to defrost the unit as well. It is much faster. Searching the internet, I have found other people who reported this is not a great unit to buy and they too have had many problems. LG should issue a recall or reach out to the many customers who have complained about this unit. I think that will go a long way to making the consumer happy. Again, it is the ice maker that is horrible.UPDATE on 04/08/2017: I had a service person come out and they told me my electronics board and the fan at the bottom of the unit needed replacing. Mind you, we have had this unit (LG Linear Compressor Refrigerator) less than five years. The technician said company recommended a new board and a new ice fan. The board only cost .74 cents. That is right.. Only 74 cents. I find that strange. Seems to me that board was bad. The Ice Fan was a tad more costly. Anyway the job came up to over $300 to repair. Issue one. I had to wait for the electronics board and the fan to arrive. The next service date that I could get was six days from the initial visit. So, I had no ice and water through the door. We survived. We knew that the unit would be fixed in a couple days. Six days later (yesterday) the technician comes out and installs the parts. Refrigerator worked well for ONE day. Just looked at it and a different Error Code is on R-DH. Are you kidding me? This thing cost too much to have all these problems. The fix for this is to unplug the unit and then allow it to reset. So, I have to pull it out from the wall again. How many times, I can could. Maybe I should keep track. I will do this. If it does not work, LG website suggests a service call. Wow.

I purchased an LG washer 22 months ago and it was wonderful initially. I started to notice that it was taking longer than usual to complete loads. Maybe 20 to 30 minutes. Then it stopped. I have an extended warranty and called to have it repaired. The front panel needed replaced. I went (5) weeks waiting for one of the 6 parts to come in and every time I would call the repair place was being blamed. It finally slipped out that the part was held up. I was told not to call back until I have been without a washer for a month and then they would replace it. I would be responsible for paying delivery, having it installed and the price difference since it has depreciated. Well the part arrive 2 days prior to the one month period. The front panel was replaced, put in my first load, washed it, second load the signal came on that the front panel was not working. I am in the same place I started a month ago. I did call LG and they told me not to call them, I was to call the place I purchased the washer from. HELP or is there none???

LG French Door Refrigerator was moved to new address and wouldn’t come on at all. I figured it was the cord, got pulled or something of that matter. I called to inquire on warranty and set appointment for repair. The place it was purchased gave me the number of the repairmen and the repairman showed and said he was not certified to work on LG, call Sears. So, I called Sears and they offered a warranty that would cover all repairs and services for $274, actually $300.00 after tax. They set a 2nd appointment, they show and tell me that $900+ in repairs and I only have $500.00 worth of coverage. I questioned the repairman that warranty was to cover all repairs/pans underneath and the ice maker, which is funny because it is not hooked up to water for ice. I guess he has some spirit that will tell him and guess what, it needs a new cord. I had Sears email the so called extended warranty. It only covers $500.00 toward repairs, or $500 credit at Sears, or I can have my $300.00 back. Wow, this is service that says to the consumer, I will sell a warranty that sounds great but the actual warranty covers LG for selling a $2,000.00+ fridge that is only worth $500.00 maybe and that is only when it is under 2 years old.

I liked the reputation of LG is that its prod will last a while and it has very good looking designs for their fridge size. I like all the new features like the new technology that is used. I like the cooling features and the design of the fridge. I also like the color and the fit in the kitchen. I wish it could be more roomy because then I could this is more stuff in the fridge and then I could take more advantage of the new technology advances.

My 2 year old LFXS24566S refrigerator is not cooling. When contacted LG support on Monday (17th Sep). They informed me to book LG technician via LG Purchase flat rate option. I prepaid and chose a technician to come on 19th Sep. I waited the whole day and when no one showed up I called to find out what’s happening. Then I was told that they dont have qualified technicians to support my issue and my money will be refunded. I insisted that I speak to a manager/supervisor, Englebert who promised to follow up and schedule someone to come. Up to now no one has called or no follow-up. Wish I knew this product better before purchasing. Guess Im paying the price for going with LG brand. NEVER recommend this product to anyone...

It works great except the ice maker doesnt make enough ices for a family of 3. Other than that, I like what I purchased and will buy another LG fridge in the future.

I just purchased new LG appliances about 4 months ago. All are ok except the dishwasher. There are two main issues I continue to have. The bottom rack continues to come off track and it appears the design of the dishwasher does not have a large enough track to keep the wheels on track. I continue to have issues with the dishes not getting clean. If we do not pre-rinse the dishes completely, they will come out dirty with the residue dried on. I generally use the normal cycle, which takes 2 1/2 hours.I called customer service and was told that the normal cycle is designed to reach a temperature of 96 degrees and have a moderate spray intensity. The agent further explained that this is not a sufficient wash cycle to clean dishes unless they are completely pre-washed! She recommended using Power Scrub, a cycle that takes close to 3 hours, or adding in addition rinse cycles to The normal cycle. I am so disappointed that I spent over $700 on a dishwasher that is not designed to wash dishes! Please DO NOT make the same mistake.

The microwave is really good, no complaints. It is durable, easy to clean. It heats up really fast. I Had no trouble with it. It stays in good condition for years. Thank you so so so much.

Initially the LG double oven and 5 burner stove top looked amazing. It did just what we wanted it to do during the holidays. The super boiler burner is great. The double oven did everything we needed for the holiday dinners. The only problem is the burners turn on (Gas) with the least amount of pressure on the knobs. Other reviews have express the same danger and LG does not have a fix according to other reviews. I went to my local hardware store and bought springs that I cut to length and placed them behind the knobs to provide the need for more pressure to activate the ignition. Its a matter of time before clothing or other items get caught on fire. Especially with the Super Boiler burner.

We purchased LG front loading machine 10 years ago. For these 10 years we had 6 repaired done which cost us close to additional $1000. Today was going to be the 7 repair, however we found out that LG stopped offering parts for our model (parts discontinued). When I called LG customer service, instead of them offering solution, I was asked if I need a service to come and take the washer to a junkyard... People do not spent your hard earned money to buy from this company.

I purchased a dishwasher, which broke down within a year. Luckily, it was still under warranty and I reached out to LG for a repair. Were now entering the 5th week of me waiting for a repair or replacement and there isnt an end in sight. In fact, LG is actually starting the process over. Customer service hasnt been helpful, their Executive Office has sent me in circles, and I feel like its probably going to be quicker to purchase a new dishwasher - definitely not an LG. I really dont have anything nice to say about LGs appliance division or the people Ive interacted with throughout this ordeal.

Very unhappy with LG dryer. I bought the most expensive pair of LG washer and dryer. The dryer was fixed after 6 months of been purchased. Now it is broken again. Someone came to my house and said that he doesnt fix that this LG machine anymore. He called someone else that came a week later. Also didnt solved the problem. I have 5 years warranty. I dont know what to do. I cant close the dryer door. It keeps working non stop but takes 10 hours to dry a load.

Hi. I bought an LG washer and dryer 2 weeks ago, got it installed 4 days ago. My first wash the dryer didnt work, I kept trying but it didnt. LG sent a 3rd party tech who investigated and replaced a part (back box ) but it still doesnt work. Hes left it to a next unscheduled appointment to probe further to try and see if changing front panel will work. I paid $2600 for this machine and Im so disgusted, disappointed & frustrated with the process and the service from LG. For the price this machine is a complete failure for me. I paid for a new functioning washer and dryer and I got a trial and error piece of equipment. Im a mother to 4 school going kids and the inconvenience, hole in pocket and frustration is inexplicable. I want LG to replace this machine irrespective to their further investigations irrespective if it leads to repair or not. Because I didnt pay for a repaired product I paid for a brand new functioning product and I want one or my money back. I wouldnt recommend this machine to anyone on this basis.

I hate my LG washing machine... it smells and there is water that accumulates in the rubber gasket and black mold! I think the problem is the horizontal drum... The water does not drain properly. I never heard of buying a product to clean your wash machine... That pretty much saying there are issues! The dryer also sucks! It shuts off before clothes are dry... So if youre not home to restart.. They smell! The dryer also seems to take a long time to dry. Who would think that products would decline in quality... With all this technology we have today!!! I want my old fashion washer and dryer back!!!!

I have a twin door LG refrigerator. The small bar that opens and closes between the two doors has a small torsion spring that broke. They will not sell the spring but will sell the entire new piece for $80. So they want me to spend $80 for a $.50 part. This is the second door part that has failed, the first was a closer latch which they did carry. I guess I should have read the reviews on LG before I bought it. I will never any LG product again. Im not sure how a company can continue to stink with this many one star reviews.

LG electric range oven switch stopped working after two years. I was told by LG it would cost 1000 to replace the board. I will never purchase LG products again.

LG ventless dryer purchased in 2012 for about $900 at Home Depot. It dies two weeks after warranty expires. Trip charge $72, replace control board $250, labor $100. Total $422 repairs. Do not buy LG products.

Small ice maker which gives more interior room. But makes enough ice. Wish large crisp drawer had a little more height and better flip up door to reach items easier. Capability to contact customer service via phone to do diagnostics from input on top of refrigerator.

LG Customer care is a big hogwash. They are fooling consumers. They simply phone and hung up. This problem has been continuing since December 2020. Despite owning LG machine which is under warranty, washing clothes by hand as new machine is underperforming. Pls be careful before purchasing the product. Defective product profile.

I have been an LG customer for very long with almost all appliances being from LG. However my dishwasher problem has disappointed me greatly. I have an dishwasher model D1452WF which is my 2nd LG dishwasher over a period of 15 years. However after 4 years of using D1452WF, I noticed start of rusting of both the upper and lower racks/trays. I thought it was just a minor issue and continued using. But now after one more year, I have noticed that the rust has increased. The spares racks cost around US$215. I am really disappointed. What is the use of a 10 year motor warranty when the inside trays start rusting much earlier. I use salt regularly to soften the water. I have no other problems with the machine. So there is no point in buying such an equipment unless they make reliable parts as well.

The refrigerator has a bio shield, it contains liner inverter compressor, it also has a temp. control process, and other cool features like multi air flow, tempered glass shelf. Its much electricity consuming. Though it has some really cool features but I dislike that one most among all. A great portion of my electricity bill increased. I choose LG because of their service quality. I used different LG products in the past. Im very much satisfied with the quality service of LG. Though there have some other brands in the market but I prefer LG over them.