I went for brand name and would have chose otherwise could I do it again. I have always trusted LG products but the fridge was somewhat of a disappointment compared to other products. The shelving was too close together and didnt hold up well, was often difficult to change the shelves because the metal would catch on the sides and stick. The crisper drawers would often stick and the plastic was cheaply made. But I like the size and location of the freezer, space inside the lower area. A shelf on the door that provided an area to put the milk. There was an area to put eggs without the carton and the crisper drawers were clear.

Bought this LG electric dryer model DLEX5101W from Best Buy in Sept. 2010. Still have my receipt which I paid 822.36 with tax. Called an appliance repair service that works on LG appliances on 12-10-15 because Dryers drum has a thumping sound and dryer shuts off after about 30 min of drying with a burning smell. And will not restart until the next day. Thought it was all due to the thumping. And the lint vent needing cleaned. Found out the drum had a crack in it because of a faulty weld. And the burning smell is coming from the electrical board in the controls. I was told it was out of warranty so I have to buy a new dryer. I will never ever buy an LG brand again.

We have an LG front loading machine. It is the best washing machine that we have ever purchased! The clothes get so much cleaner than our previous machine. We love all of the options for different load choices and especially the fast load for clothing needing to be washed quickly in a pinch! Love the fact the drum is at eye level. This was an awesome purchase and would highly recommend LG!

I bought this refrigerator at Sears with the extended warranty and after a year I havent noticed it rusting around the ice and water dispenser. Ive called Sears. Ive called LG and Sears flat out says they do not cover rust on their extended warranties and LG doesnt want to hear about it after a year. Ive had plenty of problems with the ice maker. Makes ice until the bin is full and then it tends to freeze up and not eject ice out anymore. 2 things you can take away from this review is not to buy from Sears and do not buy an LG refrigerator.

Something with the mechanical of my LG refrigerator wasnt cooling. And when the tech came he also found out that the freezer was almost about to not work. The temperature was still keeping it cool, but it wasnt working. Another problem I had was the submission. Some guy there did not know the rule and he was telling me that it was just the refrigerator, and if the freezer was still working, that it was not covered under the warranty. So, when I was talking to my warranty people, they said, No. Theyre supposed to cover it. But after back and forth for like two weeks I finally spoke to somebody that know what they were doing and then, they got the parts sent out. That contractor repaired it, and he left me his number in case I had any issues. But when I need ice, my refrigerator doesnt make enough ice for me. I was unhappy that it broke down. Its not even three years,

Worst washing machine I have ever owned. I gave it one star only because it was a required field and would not accept a negative number. The washer leaked from the bottom within a few weeks and left the clothes smelling musty. Have tried running bleach through the machine and always leave the door and detergent drawer open. My wife has developed asthma which we suspect may be from the musty clothes. So we have stopped using the LG washer.

I purchased an LG stove brand new on 3/28/2018. My stove would not heat this morning on the top or in the oven. I contacted my appliance repairman. My terminal block had a burned connection! Not even a year and a half old yet. Safety record will be my first choice next time.

My wife and I spent $2,000 on LG Dryer and Washer. Like someone mentioned earlier, washer does what it is supposed to do. Dryer, on the other hand, worked well for only 6 months. Now, it has stopped drying 2 times in the last 4 weeks, and LG reps struggle to support what is an inherent issue. They subcontract local repair companies that do not have parts, and each failure takes 10 days for a fix while your clothes pile up. We had a $350 (another cheapie name brand) dryer that worked flawlessly for 8 years. LGs customer service is subpar. Their structure for repair with subcontractors is subpar. Their parts delivery and stocking is questionable. And when you call their 800 # and ask for a supervisor, they simply switch you from one line to the next. There is no hierarchy, and no one gives a crap that your expensive dryer is crap. Run as far as you can from LG if you are looking. We are hoping our machine is running by next week so we can catch up on 10 loads of laundry while we wait for 10 days for parts. Very poor communication between LG and subcontractors as well. It’s so frustrating. We are going to talk to the Home Depot as well where we purchased as well. They should know they are selling inferior, defective products right? LG, step it up. If you own one, buy that extended warranty. You will need it!

The knobs on my NEW THREE MONTH OLD stove are so touchie I’ve turned them on without even knowing, and have it catch on fire on my glass top and burned myself trying to put it out. This was on 7/21/18. I called the company and emailed SEVERAL times. Getting told, they will get back to me even after I told them how dangerous the knobs are and it happens all the time. I told them I’m scared children or adults can seriously be burned. Then I sent them pictures and kept getting the runaround because I didn’t need to go to the emergency room they said. (I was not trying to sue them) just let them know how dangerous it is. I now have permanent fire damage on my three month old glass stove top. I asked if they could fix it and the phone supervisor (accidentally) hung up on me when I called back with my case number. They said they have no record of me calling at all. And have not seen the faxed pictures they told me to send.Then today 12/7/18 same thing happened and once again. This time a big fire we had to put out. Now my pretty glass top stove looks terrible but lucky no major fire damage - just a terrible looking stove. The sad thing is I have LG stove, microwave, refrigerator, washer and dryer. You think a big company like their’s would take this seriously.

Purchased 5/2015. Compressor broke down in 12/2015. Took authorized service rep over a month to repair. Mainly because the first service rep sent could not repair the refrigerator. The 1st week of 8/2016, compressor broke down again. Again, the first two authorized LG service rep sent could not do the compressor replacement work. Sent the 3rd service rep on Aug 29th. As of today, Sept. 3, 2016, still waiting for service rep to receive replacement part expected on Sept 12, 2016. This is the refrigerators third compressor in 14 mos. All repair service techs have expressed that LG refrigerators have a going compressor problems. My experience has been besides having a bad LG product, their warranty service is horrible.

I purchased a top of the line LG stainless washer and dryer a few years ago and both appliances are poor quality. I would not recommend LG to anyone. It has been a frustrating experience, as they are malfunctioning more than they are working! Last year, I waited for months just to get the right parts and then they break down again. My washer is continuously leaking in various places. Service technicians have told me I would be better off with a Kenmore! Very disheartening after spending so much money because you feel you are buying quality. This is surely not the case!

Weve had our LG Double Oven for 8 months now and just discovered that the bottoms of the three (out of five) central knobs are melting from the heat... of the oven (must be). We bought the oven (model number LDG30368ST) at Home Depot. We called and got thru to the Customer Care Rep for HD in Atlanta, and she put us on to an LG rep. He told us they would send replacement knobs. We said they shouldnt send more plastic as they would undoubtedly melt as well.The knobs they sent were plastic as well. We got back onto HD and the local store Expediter helped us. He called LG and got back to us and... they dont HAVE any other knobs... only plastic made to look like stainless steel. Weve since discovered that there have been other people having the same problem who also complained and who also got the same results (or no reply at all). Now it appears our options are to continue getting replacement knobs until the warranty is gone and then paying for them, or stop using the upper oven. LG doesnt care, we bought it, were stuck with it. Poor design, insufficient testing. Well think long and hard before ever buying LG again.

Worst washer I ever purchased! Every load sends uneven balance message and if you are not right there will continue to rinse and spin for hours! Have to out anything with less or stays in mesh bag before washing! I HATE this washer and am frustrated that I need to buy a new one in less than 2 years! Do not buy this.

My LG Electric Range with convection option malfunctioned and caught fire today, Christmas Day 2011. Its model LRE30755 ST/01 and manufactured in June 2007. A wire between the main compartment of the oven and the lower warming drawer compartment (inside the oven) arced and the heat melted a hole in the metal at the bottom of the oven. Essentially, the metal was on fire.Fortunately, the house did not burn down. The oven sort of shut itself off, and it did not trip the circuit breaker. It is out of warranty. Ill be calling the Consumer Product Safety Commission and the PA State Attorneys office in an attempt to get this product recalled. It is dangerous.

Purchased a LG washing machine on Nov. 17, 2016. Broke on Dec. 2. Had the repair man from LG out to fix it. Lasted 2 1/2 loads. Broke again. LG customer service gave me the runaround, but finally got the repairman out again. Replaced 3 parts. Machine failed again after 1 1/2 loads. Contacted LG. Got the runaround again, could not get LGs own repair man to come look at it. Finally have a 3rd appt. for Dec. 12. Dont have ANY confidence in LGs repair staff. Hoping after 3 fails they will replace the unit. Communication between customer service and their repair staff is TERRIBLE! Would I buy another LG machine? Probably not. All the their customer service can manage to do promptly and correctly is say Im sorry for your inconvenience. Even then, Im pretty sure they dont mean it.

LG top load washer model WT1101CW purchased from Home Depot March 2014. Washer frequently does not get even barely dirty clothes clean; sometimes it appears that parts of clothes never even got wet during the wash! Extremely disappointed in this washer.

We purchased a French door LG refrigerator in Mar 2016. It was delivered and installed in Aug 2016. On Jun 15, 2018 the compressor went out. After an hour on the phone with LG customer service and contacting 12 different LG authorized repair people, none offered Saturday service. We finally found a local guy, willing to work on an LG refrigerator (MANY appliance repair people state on the home page of their website that they DO NOT SERVICE LG REFRIGERATORS or their outgoing VM gives this information). Within seconds of having the freezer torn apart, he confirmed that the compressor was out. We then spent the next two weeks, while on vacation, speaking with LG customer service and the repair person to TRY to get action towards a compressor replacement part before we got home. We arrived home to no compressor part and after ANOTHER call to LG customer service, found out that our claim had inexplicably been closed! WTH? I then barfed all over the LG USA Electronics Facebook page when the social media rep was able to get more information than 7 calls over two weeks with LG customer service had yielded. LG offered to pay for the part and the labor. Problem is NO LOCAL REPAIR PEOPLE ARE WILLING TO WORK WITH LG because they PAY SO LITTLE and this job will apparently take ALL DAY. So LG recommends this repair person who is an HOUR AWAY. It has now been two more weeks (yes, a whole month without a refrigerator or freezer in the heat of California summer) and STILL NO CALL that our repair is imminent. So today we call LG Customer Service again to find out the parts were delivered to the authorized LG repair person on Friday, July 13th and it is our responsibility to work it out with the repair person. To say that I am FURIOUS is an understatement. I want LG refrigerators BANNED from sale in California because of faulty manufacturing and beyond horrific customer service. LG is committing fraud. We did our research before buying this refrigerator. LG refrigerators received favorable reviews. BUT NOT SINCE WE BOUGHT OURS. LG apparently made a good product when the manufacturing was in S Korea or Mexico. Since moving their manufacturing to China, however, we are in the MAJORITY of people complaining about the shoddy piece of junk LG refrigerators now are. I want our refrigerator repaired so I can get rid of it and purchase a quality KitchenAid or Whirlpool refrigerator. WILL NEVER BUY ANYTHING LG AGAIN AFTER THIS EXPERIENCE!!!

I have a model number LFZ65960ST LG Refrigerator. I have not been very happy with this refrigerator since I purchased it. First of all, it dents and scratches very easily. Second, I received a notice a part needed replace for a recall due it causes the electric to increase. Lastly, this morning December 26, 2011, we woke up to make breakfast and discovered the eggs were warm. We looked up at the light in the top of the refrigerator and the light cover melted the sockets are black, and everything on the top shelf of the fridge was hot and starting to cook. It ruined all the food on the top shelf of the fridge. It melted the butter in the butter holder. We had to throw away probably $50 worth of groceries. My biggest concern is if we hadnt been home, my house could have caught on fire. We removed the light bulbs out of the light and the light cover is completely ruined, I cant even put it back on the lights it wont fit. I read where there is a lawsuit regarding other home fires caused by this problem. I want to get my refrigerator fixed and I feel there should be a recall for this problem with these refrigerators. Please contact me regarding this matter.

We purchased the LG washing machine from Sears for our new home and it never worked right. Sears failed to work with us to properly correct the problem. Finally, Sears came out to repair the machine. However, that made the problem worse. We asked to speak to a supervisor and were told they would call back within 2 hours. After waiting 4 days, we called Sears customer service and again asked to speak to a supervisor. We were told to not call Sears, but call LG. We did and they too sent a repairman (very professional), who said the machine was defective. LG agreed to send us a new replacement. The replacement arrived, but that too failed to work at all. Both the installer and I spoke with LG, that tried to blame it on a water pressure problem. There is no water pressure issue here. The installer stated the new machine is defective. The installers removed the new defective machine and put back the old defective machine. Incredible. Although LG has promised to send yet another new machine, I am now at the point where we will request a full refund. I believe we all have grounds for a class action lawsuit against LG and perhaps Sears. Anyone interested?

Worst. Dishwasher. Ever. The tines collapse. The tines are too short and spaced poorly so the plates flop over and dont get clean. Dishes chip. The dishwasher rack derails because the rack is a little too narrow and the rollers arent wide enough to stay on the rail. It derails constantly. Then I have to try to lug a heavy rack back onto the rails and then it derails in the other direction. Detergent door doesnt click into place. Dishes often do not get clean. Purple plastic pieces holding the adjustable tines pop off and rows of tines fall into the dishwasher bottom. The pump has failed 4 or 5 times in 3 years, either blocked or defective. I made repeated, polite complaints to the company when problems persisted past the warranty period. LG DOESNT BACK THEIR PRODUCT! I paid $899 and Im replacing it with a Bosch that costs half of that. I hate this dishwasher! No, I really hate this dishwasher! (It gets one star because I cant give it negative 5 stars.)

We bought our LG Refrigerator in 2015 when we built our new house. We spent over 2k on this new refrigerator. It was fine until July 2019. Thats when it suddenly stopped working. LG sent out a service tech to repair the fridge. He replaced the compressor and other interior parts the first time. This did not fix the fridge. He came back out a second time (about a week later) and replaced the fan in the upper part of the fridge. It finally worked. Fast forward to May 2020... The fridge completely stops working again. We unplugged it and left it unplugged for a few hours. After plugging it back in, it started working again. Fast forward to Jan. 2021... Horrible sounds coming from the fan in the top part of the fridge. The next day, the fridge stops working AGAIN!! This is absolutely ridiculous. A $2000 fridge that cannot work properly for even 5 years!! LG should be ashamed of themselves. These fridges were supposed to last at least 20 years and I have already had to have it repaired. It is frustrating having to keep unplugging it and moving it all around to try and get it to work again. Not to mention the food in the fridge and freezer compartments need to be moved or left to spoil.

My LG refrigerator is only 4 years old and it has gone out twice already. I have lost everything twice, it just stops cooling and service is terrible. I called service and today is the 3rd of Sept. - they can’t get anyone out here till the 25th. What am I suppose to do until then???

Do not buy LG products! I purchased an LG refrigerator LFX21960ST from Home Depot. The refrigerator is only 4 years old and the fan for the freezer has failed. I purchased the extended warranty. I just spoke with the LG customer service organization and what a loser company. It will take 2 days to get service repair and in the meantime, the food in my freezer will be lost. The people I spoke to at LG were completely unconcerned about helping with my repair and made no effort to get service personnel to my house earlier so that I will not lose all the food in my freezer. I will never buy another LG product! Loser company!

From the day we bought we had problem. Ice maker, ice cubes would all freeze together and ice would not come out. Bottom freezer will not keep things frozen. Had repairs made from company about 3 times, problem still persist.

Just removed our kitchen last year. We brought this microwave in Aug 2017. Only lasted 14 months. One day was heating a biscuit, it started popping smell like wires were burning. Now it doesnt heat. Was told $125.00 just to come out. If it took longer than 15 minute to repair it would be another $65.00 up to $175.00. We decided that buying another brand would be better for us. We will never again buy a LG product. Our other microwave is a GE Profile and is over 7 years old and never had any problems. I wish I would have done a better job checking out LG appliances.

I was remodeling my kitchen and bought a brand new range and an over the range microwave, delivered 12/2018, installed in Feb 2019 due to kitchen not being ready. When started using it I noticed some white spots or discoloration on the stainless steel front of the range. As the range worked fine I did not immediately call CS to see if anything can be done about this issue. Then the microwave stop working so I called CS and told them about both appliances and they scheduled a time to come out for the MW but told me they would be get back with me about the range which they never did after a week. When the guys came out to look at the MW I showed them the spots and they tried cleaning them as well. They said Id have to call back in as nothing was scheduled for the range just the MW. They even confirmed that the front face of the range could be replaced a simple fix. I called the next Monday to ask about this again and the first guy told me from what he could see, from a photo I had sent in the first time, it was nothing that can be done about it. So I ask why he thought that from looking at a photo, he said he would get me over to a supervisor. After being on hold for 20 minutes a guy got on the phone and told me that if I would have called as soon as I noticed the spots that they could have replaced it based on a defect but since I waited that there was nothing they could do about it. He said it might be a chemical reaction but I told him Ive only used what was recommended for me to use. I asked them if they could replace the front piece and he said no that because I waited that there was nothing they could do about it. Yes I waited until the MW stop working before I called because the range was working fine. I know that if CS wanted to help and replace one piece that they could have but they punished me for waiting, its not as if I was asking for a brand new range. Ive already have had a few people ask me what LG did about taking care of the range and now I can let them know and everyone know that they chose not to do anything because I was busy and didnt call right away. I will never buy LG again!!!

Noticed a burn spot on the inside of my LG Microwave oven about 2 weeks ago. Tried to wipe it clean to no avail. Took a closer look at the spot which is growing larger with each use. Now it seems to be burning away at the material. The microwave has been noisier at start up than usual but thought nothing of it so it may or may not be related to the problem at hand. Contacted LG customer service and their rep told me to stop using the microwave as it could catch on fire, but what was occurring with the microwave would not harm the food being cooked. Thats a small comfort. Requested recall information, but alas there is no recall issued by LG for this problem yet the potential for fire is great. Wheres the logic in that? Hasnt LG heard of Tort law? LG contacted the local repair shop to fix the issue at their expense. Parts and labor paid for by LG. Purchased this microwave in 2008. I have used and owned various microwaves in my lifetime and have never had anything like this happen before. Yes, I keep the interior clean and grease free. Needless to say if this is unrepairable and must buy another microwave it will not be an LG.

The refrigerators stainless exterior always has fingerprints. Freezer section is one drawer slide out with 2 interior sections so have to open entire thing when need one item. Interior door partitions fine, but shelving difficult to hold taller items. However, I have some issues these days with LG quality. Front load washer defunct after only several years. Got rid of LG microwave (broken handle) & stove & replaced with Samsung.

I recently bought an LG washer and dryer. The washer does not fill with enough water, leaving my clothes in a tangled wad. Takes an hour to wash a simple load. The dryer refuses to dry the clothes. Seems the sensor knows when your clothes should be dry and shuts off. Trying drying a bathroom rug. Takes three or more tries. I long for my old washer which I gave away in working order. LGs are junk... save your money!!!

I purchased an LG WT5001CW top-load washer in March 2011. It now overfills the tub and will not agitate. It will spin out if you put on the spin cycle. It is one of the models with the smart diagnostics,” in which supposedly you can call LG and hold the phone near the machine and they can diagnose the problem with the machine. I called LG’s number for the smart diagnostics service and was asked what error code was displayed. When I told them that no codes were shown, they said they could not run the smart diagnostics program. Apparently, this feature is another of LGs false advertising ploys. They then gave me the name of the repair service in my city. I called this company and was told that they do not service any LG products. I have a relative who has operated an appliance repair business for over 30 years and he told me he will not touch LG products. I have not been happy with the machine since it was new. It runs the motor more than 50% longer than the old non-energy efficient machine it replaced. It may save a little water as at times the clothes have dry spots where they were never in the water. However, water is cheap in my city, but electricity is not cheap. So this machine overall costs more to run than the old machine. I sure wish I had found this site before purchasing this product. I will not buy LG again, that is for certain.

The fan in this refrigerator is very noisy when operating. LG would not replace the refrigerator but did replace the fan two times... The fan is still noisy. Other than a noisy fan, the refrigerator operates excellently.

I bought an LG W2101HW and a matching dyer in February 2010. First, the washer ran great with no problems, and then July 2012, error code comes up for heating element. Warranty is out. I find that only two repair companies will even touch them - out of fifty or more repair places. Here comes the great part - it needs diagnosis to determine the cause of the problem that the machine tells you with the code. They wont to charge you, but then if it is stacked, you have to help them unstack it. Great when you’re disabled then find out you dont need to after all! So you call them and they tell you it will take a week to ten days. He comes out and reads the same code. That will be $79.00. When we fix it, it will be fifty more plus part, which is fifty dollars. We have to order the part and that will take five days. They come back more than week later. We got the wrong part and needed to order new one. A week goes by and no one calls. I give them another four days and no one calls (forgot about you). They will come the next week. They only go by zip code, so it’s always a Thursday. Repairman brings part and installs part (no unstacking), I pay the money, and everything is fine. Two weeks later, it’s the same thing again. I called repair and no one ever called back. More than a month later, still no call. I bought a new washer and dryer (GE). I will never ever have an LG. Nothing, the company does nothing for you when called, only a stupid email, so sorry. What a joke. Never buy LG washer or dyer; you will be sorry. I paid over $1,600 for both.

I also purchased an LG front load washer with all the bells and whistles. The first month, it worked fine, then clothes were coming out with holes in them and the color was gray and dingy. I have written at least five letters, and as yet have not received any written response. Upon calling, l was referred to repair or Best Buy. My warranty was not an issue, but l failed to get any results. It has been three years and l as a consumer will never purchase an LG product again. And interestingly enough, on the day it was delivered, the delivery guy stated, Good luck as the machine is a piece of junk. He was absolutely correct.

My LG microwave is not working and failing every time. The service people accepted that there is some manufacturing defect but not replacing. They have charged more than Rs. 2000 at different visits but still not working.

We moved into a new house 5/2015, and as a present to ourselves, bought a brand new stackable LG washer and dryer that had been highly recommended in Consumer Reports. We bought LG 4.3 CF WM3370HWA and LG 7.4 CF DLEX3370W from Lowes in Everett, WA. This is a front loader washer. From day ONE this washer would not get clothes clean. It does not matter if you use the recommended detergent (my previous ten-year-old Kenmore used whatever you wanted to put in it, and got things sparkling clean), doesnt matter if you add bleach. It wont do a small load, and we are a retired couple so we dont have huge loads! It also wont wash a load of sheets - it balls them into tiny balls. If you try to wash a mixed load with a couple towels, you repeatedly get the UE (uneven load error). I constantly am standing on my head rearranging a sopping wet heavy bunch of clothing. I NEVER had this before with my top loader Kenmore! It also does not add the detergent in the first part of the wash - it doesnt add it til like 35 minutes into the wash. God help you if you add bleach, everything comes out smelling like none of the bleach is washed out. It makes a very loud chunking noise while filling, also. When you wash socks (and mind you, we are clean people who do not have pets, so its not like our floors make filthy socks)...the socks come out looking like they have not been washed at all - the knit on the bottoms are still depressed from walking...and the socks are not fluffed up at all!We called Lowes, and they said you have to call LG. So we called LG and they sent out a repair person. HAHAHAHAHAHAHA. First words out of the guys mouth when he got there - I have twelve visits today and I cant stay past 30 minutes... Then he went over to the washer, pushed buttons on it a couple times, pronounced it fine, and started to leave. When we stopped him to ask questions, he got very defensive. We told him Its NOT fine, it wont clean the clothes! He said Well, it cleans them, just obviously not good enough for YOU. I showed him the dirt on the socks and he said Well, add more water! So I said Can you please at least stay through a cycle so you can see that it is NOT doing what it is supposed to do? He refused. After he left, we tried pushing the add more water button (which means none of the preset wash choices work...you have to do manual wash selection every time) and it still did not get the clothes clean. Also, yes, there is tons of crap that accumulates in the virtually uncleanable rubber gasket, and yes, we leave the door open 24/7. So far no smell, but I think that is because I use bleach so much and leave the door totally open.Now for the dryer. IT WONT DRY CLOTHES unless you put it on timed dry and high heat! And still, it balls everything into a ball! Our previous Kenmore never did this! And it also has one of those rubber gaskets on the door that fills with lint and you cant clean it out! We paid $2,089 for this piece of crap set and that is a lot of money for a retired couple on social security and a small retirement. I think I hate the LG people for selling an inferior product and not blinking an eye about it. I only wish I had seen this page of complaints BEFORE we bought this. PLEASE DONT BUY ANYTHING THAT USES SENSOR! Sensor does not work. Please dont buy a front loader LG. THEY DONT WORK. And when we called back LG and asked for a different repair person, they told us there was no one else...it was him or no one. Have a nice day. Click.

I dont care how many times a mo. I run the cleaning cycle, it still smells. My laundry comes out smelly. I leave the door open for up to 2 or 3 hours after I wash, dry the inside around the door. I also drain the drain hose about 4 times a mo. I take the roller jets out like 2 times a mo. and clean them. We have leveled it so much and even put a piece of plywood under it and that didnt help with leveling. This washer is really just a joke.

I bought a new LG refrigerator a few years ago and it has stopped working. Ive called LG and cant get a call back. I paid a local repairman 100 dollars to tell me he couldnt make it work. We are going to buy another refrigerator this weekend. I spent 3200 dollars on a piece of junk.

The computer board failed shortly after expiration of Manufacturers Warranty. There was a class action lawsuit which allowed additional extension of repairs related to the Refrigerator computer board which in my case covered the repairs. The automatic ice maker failed and allowed water to continue flowing which resulted in a flooded kitchen floor. To solve the ice maker problem I disconnected the water supply line to the ice maker and no longer use the auto ice maker. I find the seal for the lower freezer will not seal properly in one spot but I can live with that.

The 10 year warranty LG highlights on their compressor is misleading. We spent $2300 on an LG French door refrigerator in late November 2015, it stopped cooling in February 2018 (26 months). Two techs found the compressor failed. While the part is covered, the $600-$800 in labor is not. After reading other nightmares, we opted to buy a new fridge (NOT an LG) and contact an attorney. I would not recommend LG refrigerators nor will I ever buy an LG product again.

Looks and works great. Got a decent deal on it... but very unhappy with the efficiency as far as viable space in both the top refrigerator space and the lower freezer drawer. Frustrating purchase, and now realize that this has come into play. Will do more research on future purchases.

In 2012 LG issued a recall on a series of ranges due to a major safety issue many consumers experienced with faulty burners. The recall was issued in the first place to have the burners replaced BEFORE there was a fire or injury. However, I just discovered the recall yesterday, and after finding that our stove was subject to it, called LG today to schedule an appointment for repair. What I encountered instead was a stonewalling by the CSRs. I disclosed to them that we had not experienced any issues with the burners, but that as a precaution, we would like to have the repair affected. The CSRs were adamant that unless we had experienced a safety issue, they were not authorized to schedule an appointment. I then insisted that they schedule an appointment anyway, and that I would deal with the tech as to whether the repair was qualified under the recall.I was then finally transferred to another CSR to schedule the appointment. I had to once again go through my reasons for seeking to have the repair done, and since this CSR had internet access, I pointed her to http://www.lgelectricrangerecall.com/faq.php (The first CSR did not have access to this site). At q.3 of the faq, LG itself states that if you have not experienced these problems, you may still use your electric range, but you must still schedule a free in-home repair. Prior to reading this direction on their own website, the CSR was adamant that in order for her to schedule a repair, as a prerequisite, the consumer must be experiencing a problem with the burners. However, after reading it, she then consulted with her manager.After several minutes, the CSR came back on the line to schedule the repair. After I inquired as to what the manager said, she advised that as the direction conflicts with LGs policies, they would be removing the page from the website. I find this to be quite alarming, especially in view of the fact that at least 80 dangerous situations of the burner reaching extremely high temperatures, or not turning off, had been reported and are known to LG, and that over 161,000 ranges had been recalled. As they will be taking the page down soon, if you are interested in following up on this as a possible story, it would be prudent to visit it soon.

Had this stove for less than a year. So far the lower control board failed, the broiler has failed and the cook top has now failed, the wiring harness BEHIND the stove has melted and needed to be replaced. The easy clean function is worthless, the cook top gets very hot when using the stove as described in the video. The buttons on the control panel are not satisfying to press and very mushy with no positive feedback. Do not get this stove, go with another brand/model. I have been without a functioning stove for four weeks now and LG/BestBuy has been at my house over 5 times to make numerous repairs and it still does not work properly. Stay Away.

I bought my LG cabinet model French Door with see through cooler and it was delivered December 10, 2018. Since owning, the compressor has been replaced, the computer board replaced and now it is totally dead as there are bad circuits in the electrical housing based on a LG repairman’s assessment. The unit is now in the garage and I had to purchase another new unit. I bought this unit from Best Buy but with the warranty from the manufacturer I did not buy their product insurance policy.I lost three refrigerator full groceries due to malfunctions on three different occasions. The company sent out repair folks, and parts took as long as two to four weeks to appear. We were storing food in purchased coolers and finally bought a small freezer whilst waiting for help or replacement products from LG. It might get fixed and work for three months then would go out of whack. I’d call LG. Repair person would show within a week. This guy would order a part (compressor or board). Wait two more weeks. Fixed but back it would be within a few months and break again. But the latest episode was a matter of days before it went down again. I need to get action and do not know who to call. This product died after one and a half years.

Our tech did the best he could, we would give him 5 Stars. However, it took 4 trips over a six week period and the refrigerator/freezer loads of ruined food. LGs compressor failed, then the drier failed. This is a very expensive unit and we expected it not to fail, and fail that many times.

My model is an LG top loading washing machine WT4870C. I bought this brand based on a recommendation from Consumer Reports. I like the many options such as water temperature, spin speed, and the quietness of the machine when its working. This machine also has sounds for things such as when the load is finished, and when the drum is unbalanced. Since my washer/dryer space is limited, size is the first consideration. Brand reputation is the second consideration. It can be a hassle to get a repair person at a time that is convenient. If the washer was noisy, that could be a deal breaker. This machine does well when washing heavy loads as well as light loads. Sometimes the estimated time shown on the washer isnt close enough to the actual washing time, so if you are in a hurry, wash later.

The LG refrigerator is well planned on the inside, was so much more room inside and is the exact same size as my side by side I previously had. The price was excellent as it was purchased on Black Friday of 2016.

Purchased an LG Door-within-a-door Refrigerator in July 2017. On September 6, 2020 the unit failed and we woke the next day to find all the food in the freezer was soft and the refrigerator was warm. Because of the holiday we had to wait 2 days to get a repair man to diagnose the problem... only to find out that no one in our area would service LG refrigerators due to consistent problems with warranty issues.3 calls to the LG 800 Customer Service center provided additional frustration due to the artificial intelligence support person taking information and then stating that it was a warranty issue and I would be handed off to a live agent... only to have the call dropped after 45 seconds of Muzak. I then went to the web site customer support and after providing all the information again to the service bot I was handed over to a live agent, and had to repeat all the information since he could not access the service bots data.After a 20 minutes of review and discussion it was determined it was probably a warranty issue and he authorized a repair ticket to be sent to an authorized repair tech, and after a 5 minute search reported that he could not find an available repair tech in my locality, but he would e-mail with the information. He did e-mail a name and contact information of a repair service and said I would get a call from them to set up the appointment, and if I didnt hear from them within 7 days to call LG back.The repair service called the next day September 9th and gave me a tentative appointment for September 17th to replace the compressor, assuming that LG sent the correct part on time. This was their 1st available appointment as they had that many LG compressors failing. Today September 15th I received a call stating that the compressor had not shipped yet and the anticipated receipt gave a new install date of October 2nd.... 25 days after the refrigerator failed! Never again will I consider an LG product.

July 16, 2014, we had our new LG stainless steel refrigerator delivered to our home and we were so excited. That excitement was short lived. It had been a few days before I could get to remove the plastic sheeting that was on the front of the doors and when I did start to remove the plastic sheeting I noticed there were small rust spots going down both side of the door. First I thought that stainless steel should not be rusting, and then said to my husband there are more spots all over the sides of the door. I then placed a call to Home Depot Store and informed them of the rust spots and that I wanted them to fix the problem. Home Depot told us to call LG. We placed a call to LG and were informed they DO NOT FIX COSMETIC problems. It was delivered like this.Home Depot had a local Refrigerator repair company come to look at the Rust on the side of my new refrigerator door; even this repairman was baffle as to what could have caused the rust spots. This repairman couldnt remove the spots after spending more than hour in my home. We got the run around for most of the first day and for four weeks following the first phone call. We called Home Depot back and threatened to return this new LG Refrigerator to the front doors of Home Depot and or report this unhappily experience to the local media outlets. We have finally been informed Home Depot will take care of this problem. Its been over two months since we purchased this rust bucket and the rusty refrigerator is still in my kitchen. Moral of the story, DONT PURCHASE LG. We learned the hard way, LG does not stand behind their products and is not customer friendly.

LG Electronics 5.2 cu. ft. Large Capacity Front Load Washer. We purchased this washer and dryer mid November and as of 2 and a half months later, the washer is leaking from the bottom and has damaged the trim and surrounding walls. Couldnt be more disappointed.

I have an LG front loader. 6 yrs. old. Never had a problem. The quality is excellent. A few minor things I would change, like the short bursts of water when filling. Cleaning is very good and they spin so dry that it cuts down on drying time in the dryer.

14-month-old drain hose ruptured, service call repair at my costs. A year later drain pump burned out and ruined many clothes as they mildewed and that smell does not come out. Now another year later, washer just continues to fill with water, tried to turn power off with power button but power would just keep turning itself back on, even with power secured water kept coming. Had to shut off water supply, costing more than this washer is worth. Could have bought cheap washer for the cost of repairs and been ahead. Washer not worth the money or cost of repairs with continual breakdowns. You are welcome to contact me. Thank you.

Have this LG model for over a year, several service calls with no ultimate satisfaction. Dishes are not really clean and not dry. Would never buy another LG dishwasher.

The French Door refrigerator, model #LFX25961, purchased 5 years ago, is a total piece of inferior quality plastic! All the interior shelving and drawers are crumbling in little pieces. I called LG and the replacement parts are no longer available. (No wonder, they fell apart too!) What does a consumer do?

I have model LSSE3026ST (LG Studio electric range). As others have reported, the stovetop turns on with the slightest bump of a knob. We have had dinner guests help in the kitchen and accidentally turn on the stove. My husband and I have accidentally turned the stove on numerous times as we reach into a cabinet or the microwave. I have to check the stove each time I leave the house because I am terrified that somebody in our house may have accidentally bumped a knob and turned the stove on. THIS IS A SAFETY ISSUE!!! LG refuses to acknowledge or correct the problem, despite numerous consumers having the same exact complaint. They have denied my request for a fix. I check recalls every week just expecting to find this range on the list, but not yet. I hope it doesn’t take a serious incident for this to be addressed.

Bought my LG fridge about 6 years ago and started having issues 2 months ago. The compressor went out. Luckily that part is still under warranty. However, 2 compressors later LG still has not managed to get the correct part to the Geek Squad to fix my fridge. First compressor they sent ended up being a television stand. Sorry LG I am not in need of a TV stand. Today the 2nd compressor arrived and it is the wrong one. How hard could it possibly be? How much money are these errors costing LG? I know how much they are costing me and it sucks. So now I have to wait 5 more days before they will come back to my house. I assure you this will be the last LG product I will buy.

We have a 5 month old refrigerator that has not been cooling since 11/15/2016. A tech named Jerry came on 11/16/2016 and told us that he will need to call a supervisor for assistance moving the refrigerator in order to repair it but he will call us back that afternoon. (By the way, it’s on rollers. My husband and I were able it with no issue and I’m 7 months pregnant.)We did not hear back from Jerry until a week later on 11/21/2016 even after multiple voicemails. When we called customer service for assistance because we couldnt reach the tech we were told that there was nothing they could do until the following Monday. We went all weekend without a refrigerator and had to throw out ALL of our food. When a different tech finally showed up on Tuesday 11/22/2016 we were told it would be another week (after Thanksgiving) before repairs could be done. Now we have to wait until 11/28/2016 (please remember that the refrigerator stopped working on 11/15/2016).In the meantime I have no way of storing milk for my two-year old whos been eating fast food every day because we have no way of keeping food cold. I called and spoke with corporate supervisor LeeAnn who was extremely unhelpful and rude. She told me I’d just have to wait a week and didn’t offer any solutions or to help us a bit. From the second she came on the phone, she was argumentative and acted as if I was inconveniencing her. We’ve had to call all of our family and cancel Thanksgiving. I understand that it’s Thanksgiving week and that getting someone out to repair the refrigerator might be an issue; however, we actually called the issue in a week before Thanksgiving. If something had been done then we wouldn’t be in the predicament!

Ive had range for 18 months. When I auto cleaned the oven for the first time (dont use that often) three months ago, the F3 button started flashing about 2 hours into it but it continued to finish cycle. So then the phone calls finally staying home from work for a service repair who takes an hour to assess the range and then he needs to order the part and have it sent and then then set up another appt. but it worked. So I cleaned the lower oven 6 weeks later and the control panel shorts out again. Service is coming so well do the same thing all over again. Why have a self-cleaning oven when every time you use it, the control panel burns itself out? Is it faulty insulation?

Another complaint about the plastic knobs that break and have gas leaks. I have other people in my home that use my stove and they arent aware if the knob is all the way off. Gas leaks that can lead to death! LG is doing nothing about it.

Do not waste your money on the washer, and do not bother getting Home Depot extended warranty. Both are useless. LG doesnt want to know anything after only 1 year. Extended warranty states that it is not a covered service, so why the extended warranty? Just to get more money out of you. Washer has defect - seal gets damaged and they state it is not a mechanical problem, even though water is leaking due to the seal hole. The rep told me the seal just keeps the door closed, but the washer is working fine. The seal gets damaged due to a manufacture defect. They know this and so it is not covered. I searched many reviews and complaints are all the same. Do not bother purchasing LG products. You get no help in correcting their defects!

Amazingly bad service with what is supposed to be a great appliance company. My 6 year old French Door refrigerator wont dispense water. I performed all the troubleshooting by the book and via a text message from LG. Sat on the phone for 20 minutes waiting to speak to a live person after being told every minute that someone would be with me in four minutes. When the person came on the phone she knew nothing about the appliance side of the business. She took my zip code and put me back on hold to find me a service company. After a few minutes on hold, she came back and gave me four companies, one I had already called and they told me they do not repair LG because parts are too difficult to get. I called the other three. Spoke to one, has not repaired LG for two years because of parts issues. The other two called me back this morning. One will not come to my area and the other is too busy and too short staffed to service in my area. I live in Newark, DE!!! I cant believe the unacceptable level of service and uncaring responses I am getting from this company and its service network. Maybe it is time for a change.

I purchased a washer dryer from discount Warehouse. They were both LG products. Part of my analysis was based on a promised $250.00 rebate. I was told it would come in three to four weeks. It is now over three months and no rebate. To get through to them on the phone is impossible. My vendor has done nothing about this as well. Needless to say I would not count on getting any rebate back from LG products.

Only had for 2 year and ice maker broke and took 1 month to get part and now whole refrigerator down and it is taking over 1 week to have someone come to look at it. All food going bad. Will tell people not to buy LG as the parts and service is very poor. They dont care about customers. Just wasted 1 month of food and Home Depot wont help out to try to get someone out to help.

Purchased appliance 7/06/2017 from Lowes. When bending near dials on front of range, they turn on easily at one time causing plastic on burner to melt & stick. Unable to remove since burned into top of range surface. Would be better styled with 1 large burner & 1 small burner in front & same in back of surface. In order to use small burner, dial easily turns on. This range compared to my other range, seems to splash oil more around surface. Must keep lid partially on cooking pan so as not to have this occur.One 10/21/18 called company due to right front burner not cycling down. My 1 yr. guarantee ran out few days before. Company sent repairman at no cost to me on 10/23/18 since guarantee just ran out. This was truly appreciated by me. I also made mistake ordering this style of range since it was not self-cleaning. Very upset with myself since I have disability make it difficult to bend down for long length of time to clean it myself. My wish is that dials should be at back of range & burners in different positions on surface. This would also would be a safety factor for small children in home.

I like the sleek style of my LG refrigerator as well as its door-in-the-door feature. I can push a little button and I can open the refrigerator up where my condiments are. I can also open the top half of the door. Thus far, Im pretty happy with my LG.

So far I have not experienced the issue of mold on the door, and I have watched carefully. My 7 year old Maytag was very rough on various fabrics; the LG is cleaning clothes much better with less water and less Tide. I think the Maytag, for all its advertising, should have lasted longer. Maybe I am naive.

I have the same problem with my washer that was purchased from Home Depot November 2011. We really need to urge LG to fix or replace these faulty machines instead of doing the measly recall fix which does not seem to fix the problem. I just signed the petition LG Electronics: Replace or completely fix a recalled washer on Change.org. Its important that we pass the word and get as many people to sign as we can to get LG involved. Will you sign it too? Thanks!

I think the LG refrigerator, and the brand is high quality, readily available and also presented value. I think the brand is close to whats considered as luxury at a price that doesnt represent luxury. I think its a great, everyday appliance for families and single people such as myself. Stays up to date. Id personally leave what I had as is. If Im the brand Id stay that way as well. If they want to be with Meile and Viking, maybe up the luxury and modernize the look ever so sightless and charge a higher price. For me, the brand is pretty much ideal. I chose LG because I thought it was a good choice to be in the middle of tiers that include Frigidaire and some and the top which includes Viking and a few. I think the brand presents excellent value, overall.

Update on 06/11/2020: It is now June 11th and there still is no resolve even though my original review states there is a resolution in process. It is true that LG reached out to me as shown below however, I responded to them and I have heard nothing back. As far as Im concerned, this reaching out with a form e-mail is just more of the same. If I could give LG zero stars I would.Original Review: I have a top of the line washer that is still under warranty that will not run. I called LG on 5/30 and it was determined by them someone needed to come to my home. I was assigned to a second rate authorized agent that operates out of his home. I called this agent on 6/2 because I never heard from them during the 24-48 business hour time frame. (It was at this point that I did some research on who they were and found bad reviews for them.) To make a very long story short I was promised on 6/2 that a reputable company I found would be assigned to me and it would be 24-48 hours before Id hear. I found this company on LGs website as an authorized service agent and when I called them directly, they informed me they were available to come out the next day if LG would assign it to them. As I said, LG promised this would be done. When I heard nothing, I called them once again on 6/4. I spoke with a very nice rep (her name was Jess) who transferred me to executive services and I was told by that lady that the company I requested had no availability. I informed her that I had been told they would be able to come out the following day if LG would assign it to them and this is what was supposed to be being done. When I asked her to hold for a minute, I placed a call to the company I requested and as I began leaving a message as to what I had been told by LG, the LG executive services lady hung up on me. She was able to hear me leaving this message as I was using a separate phone line. So, this morning I called the authorized agent and told them what I had been told (that they had no availability) and I was told that simply was not true. So, I called LG back and this time I was told by the authorized agent I spoke with didnt have an open contract with them and they couldnt be assigned to me. Finally, the truth! In other words, they didnt have a negotiated rate with LG, much like it is with HMO Insurance. At any rate, he contacted the authorized to see if they would agree to make my repair with just an order # and they agreed they would, however, LG has to send them the amount they are willing to pay and if the authorized agent agrees to it they will do the repair and if not, we are back to square one. So, they have till Monday (6/8) to get back with me however, they will only be contacting me if its a go. If not, I have to call them back and start all over. I have a feeling I will be calling them back to start at square one. LIFE certainly isnt GOOD! I purchased this machine based on Consumer Reports testing and we were just about to buy an LG Smart TV and soundbar because they also have a very high rating. But there is no way we are going to based solely on the fact that they have horrible customer service!

We purchased all new LG appliances for our newly built house. Initially we were very happy with our purchases until our LG Fridge suddenly quit. We had a repair technician come and was told it was the compressor. Unfortunately for us he replaced the compressor but still was unable to fix it. He was advised by LG to remove the new compressor and that we would have to unfortunately purchase a new fridge, but that once the paperwork was sent in LG would be issuing us a rebate for our fridge that was unable to be fixed since it had a 10 year compressor warranty. The original claim was sent in April 2018 and I am yet to see the rebate cheque I was promised, even signed and filled out the paperwork for. I have contacted their customer service over a dozen times now and have not received any better answers than someone will look into it and will contact me in the next 7-10 business days. Which I am yet to be contacted! I am now out the cost of the original fridge, the repair bill for the not fixable fridge and the new fridge I had to purchase to replace the original as well as countless hours on the phone trying to get to the end of this! This has now been going on for 17 months with no better answers or solutions. Needless to say I will never purchase another LG product or recommend LG to anyone! Buyer BEWARE!

I have Model WT1101CW LG washing machine and can say with total honesty that this is the worse machine I have ever owned. It goes out of balance so many times during the wash cycle that it takes hours to wash a load. It keeps filling with water to try to rebalance itself so it wastes water and ultimately we end up stopping it with the clothes still wet to dry them because it will not spin them out. We spent over $400 dollars on repairs already and it still doesnt work. UE, UE, UE I am so sick of that code. Dont buy this machine!!!

Do NOT buy any NEW Washing machine with a Load Sensor! It senses the weight of the load and determines what amount of water to add to wash the clothes. Since the Government has to be involved with every aspect of our lives to save energy & conserve water, this device is crap! There is never enough water to wash the clothes and the clothes do NOT come clean. This mandate has sent us back to the early 1900s way of doing laundry with an old wash tub, scrub board & old soap that actually cleans the clothes!!! I cant afford to buy new clothes every month & refuse to wear dirty clothes! Only way around it.... Luckily I have a wash sink next to my washer. As I put clothes into the tub, I run the faucet hose over to the washer & wet the clothes as I put them in the washer. This creates a heavy load & as the sensor weighs the load, it is heavier and adds the right amount of water to wash the clothes!!! I have a glass lid so I can stand there & watch the water level. Unbelievable that the Government tells the Manufacturers how to build a washer with devices we dont need or want!!! Doing laundry for over 45 years, I am bright enough to know a small, medium or large load and able to determine my own water level for the appropriate washing cycle. If you dont have a wash sink, you will have to wash your clothes TWICE! So much for saving water. What morons we have running the United States of America!!

I also had a front load LG dryer which stopped drying the clothes. I had a tech come out only at 5pm on a Friday to tell me my dryer vent needs cleaning! The dryer vent did not need cleaning... the tech just wanted to go home. The dryer actually went on fire and is now out at the curb where all LG appliances should be. I also had an LG French door fridge... that was also another POC that broke and went to the curb. I do NOT recommend LG products.

We purchased this LG refrigerator for almost $1900 less than two years ago. The compressor is out and we have tons of food gone bad and a puddle of water from the ice melting. Shouldnt products last longer than this? LG technician will hopefully be here in a few days to repair.

We recently purchased a new home and with it came an LG washer. After a service call to LG, followed by a maintenance call from a local repair company we are STILL completely dissatisfied with this washer. I have never in all my years of doing laundry (4 children) have ever had to sort clothes based on weight. Even with doing so, the load can take up to two hours to do. The spin cycle is awful and continues to repeat itself. It is quicker to dry a load of towels versus doing a load of wash with the LG. I have read many of the same complaints on this board. LG, you need to do something about this. I would never, ever recommend an LG product to anyone based on my experience with this one product. It is the absolute worst.

I bought an LG refrigerator in Aug of 17’ and have spent 25 + hrs and going on 3 weeks on the phone (really poor customer service), scheduling appointments with the service tech and still don’t have a working refrigerator. Save yourself a lot of headache and DON’T buy LG refrigerator!!

LG does not live up to the warranties they promise. My $2K French Door refrigerator stopped working 8/24/18. I have been calling them since that date to get it fixed. They give you a total runaround and try to get service fees out of you for problems they create. They are a totally inept irresponsible product company and I only wish Id known what a joke their products and associated warranties are when I spent my hard earned $2K on the crappy refrigerator which broke in 7 years and was suppose to be warrantied for 10 years. THEY ARE AWFUL - STEER CLEAR!!

Quick cooking, easy to clean, the two ovens are very useful. We feel that the interior colours are very modern, The control console is easy to use and read., It is also to keep clean. We do lots of cooking and this stove has been great.

Ive had this LG model LMV1683SW microwave under 2 years, and Im tearing it out of my kitchen and throwing it out. First, the turntable started making this awful rumble. LG said its crumbs in the track. The track was clean, but I cleaned it anyway. Still rumbled. Then sparks and small flames started shooting out of a vent hole near one of the shelf hooks. I removed the metal shelf thinking that was the issue, but it was not. It happened again, and this time I unplugged the unit, and Im removing it from my wall. LG says their initials stand for Lifes Good. Should be Looking Grievous.

LG has always had a good reputation and everyone I know who has an LG product loves it (including me). Now, after 2 years, the compressor died. Even after a thorough cleaning and professional servicing, the freezer wont even freeze and, according to the repairman, the pressure will never build up high enough to do so. What does this mean to me? Almost $1000 to replace the compressor. One thing to note: the replacement part is an updated part number meaning the original one had issues. With COVID-19 cutting customer service hours, I can understand LG not answering their phone. But that doesnt help with me having to go out on my own to get a repairman and shell out so much money. So LG, what do you say about this?

Purchased an LG front load washer and dryer. Great looking and performance of units. A few issues of water leaking while being installed by crew. Had some noise issues because of stacked configuration. Worked issues out. Still going. Seem to really clean clothes with less water being needed. Very reliable so far. Seems to be a good investment.

I was lead to believe that my new LG Easy Clean Oven was the same as self-clean. It is absolutely awful. The Easy Clean doesnt even begin to clean the oven. I am so upset. Now I am stuck with this horrible range.

My top load washer blew up inside after using the machine for 5 years without an issue. I had registered the product and never received notice that the company had recalled the model I purchased. When I filed my recall claim LG had all my customer information, including my purchase price and old maiden name, but refused to process my recall until I could provide my own receipt. I went through days of searching and calling Home Depot and complained three times to call representatives that its unfair I have to jump through all these hoops when they already know the selling price to reimburse me for. They stated You have to reconfirm the price and prove thats what we owe you.Ive been without a washer for three weeks now and am out a hundred dollars in laundry costs. As well as $300 in lost clothes when the washing machine blew up and caught on fire inside. LG refuses to acknowledge these costs and the time Ive spent toting laundry all over. The nearest laundromat is 20 miles from my house. Simply refunding me my purchase price is a slap in the face after all Ive been through because of this machine literally blowing up and catching fire inside. My house smelled like electrical fire for almost a full two weeks.

We had an LG refrigerator and over-stove microwave. Little things broke, bits of plastic, brackets etc., large annoyance factor. Also freezer at highest setting but does not get lower than 20 degrees (should be zero). Panel above door of microwave broke loose, could not be reset, had to hold it in place with tape. The brackets that hold up drawers for fruit & vegetables broke, we got a replacement, it broke again. This was all in the first year. The things just feel cheap and unreliable. We junked the microwave a year ago. Today, last straw for the fridge. The auto ice maker, over several weeks, was working, then stopped, then started again, then stopped, then started once more -- then went crazy! It would not stop pouring water into the ice tray. Had to cut off water supply. If we hadnt been home at the time and noticed, it would have flooded our kitchen. I have had it. Good Riddance LG!

Dont buy the LG High Capacity expensive washer. It doesnt clean your clothes, musty/wet dog smell. It doesnt fill with enough water to wash a hand towel. It calls for less soap, but sometimes the soap doesnt dispense all. Every load gets the UE code, uneven load and you have to open and shuffle clothes so wash time is over an hour and half. Was told by friends to pour vinegar in every load, or add bleach every time you wash, leave the lid open or mold grows in it!So I had LG rep visit and here is what I was told. Do not fill to line as specified, only 2 tablespoons of detergent, no more. You cannot wash a load too large, only a medium, fill clothes only half way. You CANNOT wash large towels, blankets or comforters in these washers. You have to add white vinegar. Leave the top open always or mold will grow. Every month you need to press tub clean and add special cleaning tablets. So basically, this efficient washer saves on water and detergent, but you have to spend your money on vinegar, cleaning tablets and dry cleaner for bulky items. Then he added this kicker: Blame the government because they have high restrictions on making washers more efficient for environment, they have to make them work bad. Apparently, the European LG washer is awesome, no restrictions. Go back to Sears, buy a Kenmore with an agitator and have clean clothes.

I was comparing prices and online reviews and decided to go with LG. They had the best prices for the features I was looking for at the time. LG has met my expectations and I would recommend the fridge to others. I never had to have any repairs or service done on the fridge. The LG refrigerator had a lot of space for the food I needed to keep for a large family and lasted a long time. It also had a nice ice maker and was energy efficient. I only bought a new LG fridge because I was remodeling my kitchen and the fridge no longer matched with the updates. It was reliable and held up to the brands claims. Maybe one thing that the LG company could improve on is warranty length on the product.

LG WT4870C Top Load Washer - I would like to give this washer zero stars. It has to be the worst washing machine I have ever owned. The cleaning process takes much longer than the timer indicates. The clothing is not clean. I still have underarm stains, pet hairs, make-up on my clothing after a wash. The IE error comes on after each and every wash making the process longer as I have to reset it to Spin Only in order to get the clothing wrung out. I will never buy this type of non agitating agitator machine again. I wish I could get my money back but I waited too long. I hated it after the first week. I am going back to a front load washer and not an LG ever again.

New LG Washer Never worked. Leaks and jumps around in spin cycle. This new washer has never successfully washed one load of clothes. The first time we tried to wash a load of clothes, it flooded our washroom. When it entered it spin cycle, it jumped around on the floor and hit the dryer. We contacted Home Depot (where we purchased it along with matching dryer and extended warranties). They immediately started putting us off on a repair shop, LG, and had the delivery company insurance take responsibility for the flooding. The repair shop is so busy that we were not able to get an appointment for 3 weeks. They have tried to repair this washer four times UNSUCCESSFULLY. Each time it takes two to three weeks for the next service appointment.LG does not want to bear any responsibility for producing a faulty, dangerous washer. Each time we try to speak with them they never return calls or put us off on Home Depot, who put us off on them and the Repair company. This is a new Washer that has never washed a load of clothes with an extended warranty. This has been the worst customer service experience we have ever had and the fact that it has come from two major Companies (LG and Home Depot) is really surprising. Note: we have another appointment scheduled a week from now (some progress). Washer - WM3370HRA, Dryer - DLEX3370R.

I bought a LG refrigerator (model no. LFXS30766S) on December 2015. After two years of service the compressor went bad. I was able to get LG to replace the compressor, since it was still under its 10 year warranty although the repair cost me about $250 on labor cost. Now on February 2020 the second compressor when also bad. It is my conclusion that LGs linear inverter compressors are complete garbage and LG shall issue a recall and replace them or issue refunds to all customers with this problem.

I like that refrigerator was stainless steel. I really like the LG brand. I chose to purchase it because it is a great brand and Ive had a great past experience with them. It is very reliable and I like the way that it looks and operates. There is NOTHING I dont like about it. I trust the LG BRAND.

Poor quality and terrible customer service. We purchased new refrigerator one year ago to go in vacation home. After 6 months of light use, compressor on ice maker went out. Have been trying to get it repaired since February to no avail. Custom service at LG is a total joke! They keep saying they have contacted a repairman but I never hear from the person and when I try to call repairman, I get an unidentifiable voicemail and my calls/messages are never returned. Four times, I have asked LG to contact a different repair person, but they keep calling the same guy back. They are now hinting that my warranty is close to lapsing, but I have been trying to get the repair completed since there were four months left on the warranty period. If you want aggravation in your life purchase LG, if not, purchase Sub Zero or KitchenAid. Ive owned both and never had a problem.

I purchased an LG refrigerator in 2012 and it worked until the compressor died in 2019. The compressor was under warranty and LG agreed to provide a replacement at no cost, I just had to pay to install it. The service tech called LG and was instructed to install a universal compressor, which is not an exact replacement. He did but soon found that the compressor was incompatible with the electronics board on my fridge and would not work. LG want $240 for a board that will work with the substitute compressor. I called LG and they were inflexible. From my perspective, they installed a compressor that was not compatible with my fridge. Why should I have to pay $240 to replace a perfectly working electronics board to make their substitute part work? It cost less than $10 to manufacture an electronics board. Installing a substitute part that requires the purchase of a $240 board is an attempt to turn a loss (providing a compressor for free) into a profit (sale of an over-priced board).

I purchased an LG refrigerator 7 yrs ago for $3,000 and the compressor just went out over a week ago. I was unaware of the class action lawsuit over the compressors until I started researching for reviews. According to the manufacturer, the compressor replacement is under the 10 year warranty so they will cover the replacement. However, it will cost about $1,000 for the labor and additional parts besides the compressor to be replaced. And... heres the kicker, even after its replaced the manufacturers warranty date does not reset, it continues from the date of purchase. Thus only giving me 3 more years of coverage. Not good... If the compressors are only lasting 5-7 yrs or even less, I can foresee dumping another $1,500 into the refrigerator since the manufacturers warranty would have since expired. Not good at all LG. On another note, I had to have the cooling eliminate in the freezer replaced last year and it was only 6 yrs old. We dont do anything extreme to the refrigerator, it just sits there and keeps the food cool and frozen. It doesnt make sense to pay for a high end product for it to not stand up to higher expectations. Not good LG, not good at all.

I purchased the item on May 28, 2010. Now, when I use it, I smell gas. I made a call to the Gas Company to check the line. It turns out the dryer is malfunctioning. This product isnt even two years old yet. I spent $600 on this appliance. What a waste of money! On top of it, the first customer service representative wasted a week of my time. They had me fax (to the wrong number) a form from the Gas Company confirming that it is an appliance malfunction. I called back only to find out that I need to either have an LG certified appliance repair shop fix it, or requested an extended warranty from LG. I will never buy a product from this company again. $600 did not even reached two years worth of use. Unacceptable and horrible customer service on top of it!

The experience with this washer in particular but also the dryer is among the worst We have made. Now that my four children have moved out I figured I would be doing less washing and drying. I’ve owned this product for two years. I’ve already spent close to $200 having somebody replace a drum. The washer in particular does not drain properly and I have to physically open the tube and sit there with a bowl draining water sometimes 5 to 7 times or the clothes will be soaked smelly and filled with filthy water along with the bottom of the washer. Sometimes water leaks out of the bottom. I couldn’t even begin to go through the litany of the defects. Glad I’m selling my house soon and will be sure to leave this here. Never will I buy another product from this company again. I can’t remember the last time I had to submit a review so negative.

I purchased an LG French 3 door refrigerator May 2015 LMXS30776S. This refrigerator work 4 years until the compressor stop working. LG sent a repairman and replaced the compressor (LG paid for the replacement 10/18/19). This compressor stop working 11/18/19. Again LG sent repairman and replaced the compressor. The 3rd compressor has now lasted 10 days. LG has scheduled another repairman to come out Thursdays. This will be the the 4th compressor in 4yrs of the life of this refrigerator. LG has spend thousands of dollar on labor and parts with this applicance. This has been a issue with this company about the compressor not working properly. Why should customers go through this trouble?

Updated on 11/29/2021: LG kitchen appliance buyer please beware. Again, based on my experience, any potential buyer should do research on the dependability of the product and any posted customer experience comments before purchasing any LG kitchen appliance. I made a post 2 months ago on the unreliable refrigerator I purchased and the lack of customer service from LG. Shortly after that post I got action, but it has turned out to be just lip service. I have provided everything LG requested to get a prorated reimbursement for the refrigerator. I have been told on several occasions the reimbursement is approved and the check has been mailed. To this date, 11/29/21, I still have not received the check and I still have an unreliable LG refrigerator. The “promises” of me receiving a reimbursement, which come from as high up of the “liaison of the president”, apparently are meaningless. Bottom line is if you are planning to purchase kitchen appliances please, please consider my situation in order to avoid hours and hours of wasted time and frustration as well as money if you go with LG.Original Review: LG kitchen appliance buyer please beware. Based on my experience, any potential buyer should do research on the dependability of the product and the customer experience comments when something does not work like it should. We purchased the French door refrigerator in November 2019. We started having a problem with the freezer compartment getting too warm in April 2021. This is October 2, 2021 and the problem still exists. The customer service department scheduled repairs. Nine technicians from two different companies have worked on the refrigerator. Many components have been replaced including thermostats, rear cover panel and the mother board that controls everything. The problem revolves around the defrost cycle and the unit not being able to recover from defrosting. The compartment gets too warm, 41 degrees. The refrigerator compartment also gets to 41 degrees. Multiple times everything in the freezer has thawed and turned to liquid. Ice melts in the ice dispenser and runs on the floor. The issue has been escalated 4 times now. Three of those have been to the Defective Returns Department. They rejected the claim first due to “improper submission of the claim by their representative” and a second time because “the person handling the claim no longer works for the company”. I have emailed the President twice without a response even though his webpage says he will respond. My experience has been extremely poor and I still have a defective refrigerator. For $3,100 I expected a unit that would perform and last for a number of years. The company has no doubt spent near that amount of failed repair attempts. I’ve been told that my unit qualifies for either replacement or refund due to the number of repairs and due to the failure of the company to schedule repair within 14 days. This problem is a nightmare and has no resolution within sight. Life’s Not So Good with this kind of customer service and a company that does not stand behind its product. Buyer beware!

I purchased an LG WT5101HV Washer and DLGX5102V Gas Dryer in May 2011. For two years, I had no problems with either machine. Occasionally, I received an Unbalanced Error, but if I did receive the error, the load was truly unbalanced. I received a recall letter in the mail in July 2013 and called LG to schedule a recall service, with the assumption that the defective parts (plastic tub supports) would be replaced. LG sent Buy Rite Appliances to do the repair. The technician arrived and told me he was there to do a software update and was in and out of my home within a few minutes. My washer has been unable to complete any cycle that I have attempted since the software update was performed.I called Buy Rite Appliances to report that the machine was unable to complete a cycle, as it was constantly flashing an Unbalanced Error during the cycle, with or without items in the tub, which meant that the tub filled, agitated and emptied over and over and over and over again, without ever switching to the Spin cycle from the Rinse cycle. I was informed by the technician that performed the update that this is normal and that I should pause the cycle upon seeing the error and restart it again. In my mind, this was not normal as I never had to do this before. Before the recall fix I started a cycle. It completed by itself, and then I moved the laundry to the dryer.After that discussion, I called LG and explained my situation to three different people before someone agreed to set another appointment with Buy Rite to have them look at the washer again. The next morning I received a call from Buy Rite basically refusing to come out and look at the machine, as the Unbalanced Errors are normal. I explained again that my machine had not completed a cycle since the update and was unable to switch from Rinse to Spin and that this was not, in fact, normal. They said they would make a call to the tech hotline and call me back. Later that day, they called me back with some more questions and stated that they would call me back when they knew how to proceed. Two days later, I called them to confirm the repair appointment that LG had previously set with them and was told that they determined, without actually looking at the machine, that I would need a Rotor and Stator and that it would be up to me to call LG and get an APM, and that, no, they would not be out for the service appointment.I called LG again and explained the parts and APM situation with Buy Rite to three different people and was ultimately told that I would need to upload my original receipt before a determination could be made on parts approval. I uploaded the receipt and called LG for a status update. After talking to three more people and explaining the situation each time, I was told I would need to be connected with someone to perform a Smart Diagnosis and after that an extended warranty would be issued and only then parts would be approved. When I was connected with the Smart Diagnosis department, I spent over 20 minutes on hold before being told to call back later because they could not pull up the Smart Diagnosis application on their workstation. I downloaded the Smart Diagnosis application to my phone, which diagnosed a Symptom Num (5, 88), which states the symptom needs to contact the call center. I contacted the call center though the phone application and explained my situation to two people at LG. The second person performed a Smart Diagnosis twice over the phone and then told me that I had no problems, it was just an Unbalance Error and I should check the size of the load and the leveling of the machine, etc. Upon beginning to hear this explanation, I abruptly cut the representative off and explained for the umpteenth time that my washer had worked perfectly prior to the Recall Software Update being installed on my machine, and now the machine was unable to complete a cycle, rendering it utterly useless to me. The representative then scheduled yet another appointment with Buy Rite Appliances for 7 days later with approval for repairs.And here I sit, with a broken, recalled machine, waiting for someone to make it whole again. Although I dont have an exploding machine as of yet, I would be more than happy to be a Named Plaintiff in a Class Action. My receipt clearly states that I purchased an LGAP WT5101HV/S-GLA GR/S LG 5.2 1100 RPM HE TOP-LD. This is not what I have sitting in my home now. I have an LG machine that, by all accounts, tops out at 700 RPM due to the software fix, which is false advertising and may yet explode, and is unable to complete a cycle, but fills completely the tub with water over and over and over again in its inability to complete a cycle, wasting both water and energy, rendering it definitely not, in my mind, HE. And there is that mountain of laundry that is accumulating that no one but me seems to care about.

I purchased an LG refrigerator which is six years old, however, the parts are still under warranty. The freezer portion of the unit no longer gets cold enough to freeze. I called for service and there are only two service centers that service my (highly populated) area. I cant get an appointment for weeks with one of the centers and the other came only after a few days, however, they did not fix the issue. My food is now lost! I called the service center again to provide them another opportunity to fix the issue but I am unable to contact them and their mailbox is full. I called LG and asked for their assistance and they were very clear that I had no option but to work through the service center. They seem unsympathetic to my problem and offered no assistance to resolve my issue. They are basically forcing me to go weeks without a freezer or to purchase a new unit. I am very disappointed in the customer service and would never purchase another product from this company.

My husband and I bought our LG refrigerator about 14 months ago. We were not offered an extended warranty and did not think to purchase one in the midst of the chaos of purchasing our first new home. Setting that aside, I recently contacted LG with a problem and they refused to help us saying I needed to pay a service company to come out for something I feel they should take responsibility for. The issue being that a screw had come loose behind the ice maker and completely unaware, had dropped into our ice causing it to go into my husbands smoothie. While in the NutriBullet I heard a noise, assuming it was the ice, like it always does, then when it continued I went to stop the machine, it was too late, because just then the screw burst out the side causing a terrible mess everywhere. Now I need to replace the cup and chopped up blade to our NutriBullet. LG wants to take no responsibility whatsoever. I personally feel they should at least send me a replacement screw and possibly help pay for the replacements. My opinion is this was a defect and should be covered, being it was barely out of the warranty period. I am just glad that no one swallowed that screw causing physical damage. My advice... Be sure to get an extended warranty, if its not offered, ask for one! Products just arent built like they used to be! (It was quite baffling trying to figure out where a white screw came from... Until I traced it back to the ice machine, and there it was, an empty hole behind the ice container.) Now to find a replacement screw for it, I cant afford to pay for a service call for a little screw. Amazing how something so tiny can make such a big mess! :/

We purchased 3 high end LG Appliances for our home 6 years ago - each has broken down so far. Now the fridge is broken again (exact same problem I paid to fix 6 months ago) and LG refuses to stand behind their repairs or products. This is outrageous for a company such as LG to take advantage of customers and collect repairs costs on an ongoing basis after they have sold their products. Please consider any other brand (even a cheap one) before LG... they are a bottomless money paying pit.