I bought an LG fridge in July 2007. It keeps making loud rattling noise which sounds like a fan. The repairman came out this morning and said it needs a new evaporator and blade to the tune of $260. This fridge is only 4 years old and we paid $800, got it! I am disgusted.

I have lodged my complaint No. ** on LG toll free number as of 10/30/2012 regarding the sudden burn out on my refrigerator model GL195NM4. Accordingly, company representative Mr. ** came to my residence on 11/01/2012 to study the case and advised me to send photograph of burnt fridge along with bill copy. The same has been sent by e-mail on 11/02/2012 and receipt was confirmed by your representative Mr. **. While continuously following up with them, they are saying that the company will reply within 25-30 days which is too late. Sir, all the customers were expecting good services after sales but in this case, I regret to say that a company like LG is hopeless because until today, I did not hear any positive response from them. Im really confused whether I have to say LG products are good or worst.

Have had repairs over years and now its done. It stopped cooling - freezer then fridge. We had to buy a new one. Cheaper to buy new than to fix!

Our refrigerator is less than 2 years old and the compressor went out. Our freezer MELTED and the compressor got so hot that it could have started a FIRE! We have been living out of an ICE CHEST for 7 days and we are getting the run-around by customer service and subcontractors. I understand that there was a CLASS ACTION LAWSUIT against LG for defective compressors. I wish I had researched a bit more before purchasing an LG product. I give up. We are buying a new fridge today. It will NOT be an LG EVER. I will never buy another LG product again. I am disgusted by how we have been treated by LG. Their business model for maximizing profit is to wait you out. Well you win LG.

LG French Door Bottom Freezer Counter Depth Model LFC21776ST - Purchased this $2500+ refrigerator in March 2011. From the reviews, it seems we were lucky to have gone 3 years without a major issue. Our freezer stopped freezing this week and now the refrigerator has stopped altogether as well. We called our reliable appliance co. and they wouldnt touch the sealed unit for fear of voiding our manufacturers warranty of 7 years on parts. Contacted LG and were referred to Affordable Service Appliances in San Diego who were authorized reps for LG. Yelp reviews for this place were absolutely HORRIBLE but the rep came out and said we need a new compressor (in less than 60 seconds of looking at unit) and quoted $580 with LG picking up cost of parts needed.After reading all of these reviews, we are shopping for another refrigerator rather than wasting money on a short lived repair. Luckily we have ALL LG products (microwave, range & dishwasher) and are looking forward to them failing too. Buyer beware.... DO NOT BUY LG.... Remember they use to be Lucky Goldstar which was a low quality electronics company. Should have looked at reviews before purchasing a refrigerator with a linear drive compressor.

Im a professional mechanic and electronics tech. I just had to replace a relay and two corroded microswitches due to poor design of the icemaker hatch. Weak return springs prevent a tight seal when not in use, allowing moisture from ice melt to drip down past the hatch and, as evidenced by mineral scale, into the chamber containing the relay board, front panel control board, and the in-door ice and water lever microswitches (!). Observed heavy corrosion on electronic parts and fasteners inside, as well as around the front seal where it meets the metallic enclosure. The front seal, intended to prevent moisture intrusion from the exterior of the unit, instead prevents moisture introduced by the ice chute from escaping the chamber.This oversight exposes control boards and electronic parts and connectors to sustained high-humidity environment (!). Control boards inside are not potted (no resin/silicone/thermoplastic encapsulation) and there are no rubber seals on electrical connectors contained within. ICs, pads, and components on the front panel control board show corrosion and, in my opinion, are not long for the world. Ive added a desiccant pack inside the chamber and a bead of silicone sealant under the defective icemaker hatch behind the front bezel to mitigate the design oversight and hopefully extend the life of my investment. Rust at the bottom of the front control panel may be an indicator of the problem described above on your unit.Additionally, the linear compressor used in this fridge is currently the focus of a class action lawsuit (which I am not party to). LG asserted that these units can have up to a 20 year lifespan (avg of 14 years) but have had a significant portion of units fail starting around the 3-year mark. My compressor is still functioning for now but Ive purchased a 3rd party wireless temperature monitoring panel with sensors for both compartments to mitigate the risk of foodborne illness associated with a failing compressor.This appliance is at best, a very poor investment. At worst, it is a hazard to my wife and children. Moisture intrusion behind the front panel presents a reliability problem, a mold hazard, and a fire hazard due to the line voltage connections within. The poor design choices make it clear that the engineers involved with the project had some serious deficiencies in failure mode analysis, fail-safe design, and keeping with good engineering principals. Ive experienced similar design oversights involving moisture control with other LG products Ive owned and maintained (LG window unit AC, LG Waveforce washer and dryer) and will never purchase another LG appliance. Longevity is important to me, but does not seem to be a priority for LG. My wife thinks it looks pretty in our kitchen, so theres that I suppose. Hopefully the compressor fails and I can get this stylish lemon out of here soon..

I bought the French door with bottom drawer pull out freezer & ice/water in door refrigerator Model# LFX28968D (& matching dishwasher) in July 2017... delivered mid Sept 2017. Spent $3200 before tax. Compressor failed May 2021... Fridge looks like operating normally but nothing frozen in freezer, no cooling in fridge and obviously no ice. Turns out my model# along with some other LG models have KNOWN COMPRESSOR FAILURE problems... But yet they kept producing them... And when compressor failed - they replaced with same (if still under warranty) and in a large number of cases-those replacements also failed! Remember-even though the compressor may be covered you still pay for time/ labour on repair visit. There was a class action lawsuit in USA that was settled and compensated everyone in Feb 2021-but this is only in USA not Canada. Personally I think they would have upheld their reputation had they done a recall... It’s not just a loss of a few hundred dollars... We’re talking thousands for the product, hundreds in frozen/refrigerated food loss and hundreds in repair labour fees (maybe multiple times)... I am fortunate to have purchased extended warranty from the business where I bought the fridge... which I don’t typically do. The repair company was great - came quickly and they already had this part stocked because they’ve been going to multiple calls with this issue. When it comes to the next new fridge I need to buy it will definitely NOT be an LG product... because when the compressor fails (once or more) Life’s NOT Good! I’m not sure this will actually get published but this is the link to the class action lawsuit details that includes all the model#’s. **

Its a terrible design flaw. Rust is on the hinges where no chlorine or detergent goes. I have pictures... Paint will not help. The entire under part of the area above the bin but connected to the place where you put detergent or bleach is completely rusted out and the metal is so bad. I can stick my finger through it. They sent me an email... that the rust in your washing machine bleach dispenser is a result of the detergent or other additives being spilled that have not been wiped clean. Chlorine bleach is corrosive and will erode the finish if not cleaned immediately. If any spills should happen make sure to wipe it up immediately and the area cleaned with warm water and a soft cloth. Touch-up paint maybe use to cover the area, if not service may be necessary.How could LG design a washing machine that uses bleach and detergent knowing full well that it might get on areas besides the stainless bin and get under this area and all around the entire top of the machine and rust out. That is what happened.

I bought my LG refrigerator model LMX21981 in Nov. 2008. In the last 6 months it started freezing the vegetables in the crispers. I have had a serviceman out 3 times. The first time he followed the instructions of LGs technician and it was okay for about 2 weeks. The 2nd time he came, the tech had no advice for him. The 3rd time he just shook his head and said there wasnt anything else he could do. For the cost and short serviceable life of the fridge I would think LG would be interested in giving better service on their products. Now the whole refrigerator is freezing everything in it, including the milk, eggs, etc. I am tired of throwing out my spoiled frozen food.

I purchased this LG refrigerator on 7/9/2014 delivered it on 7/15/2014. From day 1 the fan made terrible noise. Called LG 2 weeks after I bought and they make you do that self diagnosis. The customer service person on the other end after being on the phone for 55 minutes tells me there is nothing wrong. I hung up and decided to live with it. After about 2 months of that then I started having trouble with the ice maker not making ice again. I called to be told to do that diagnosis then they tell me that I dont have enough water pressure for the ice maker but it worked with the water pressure to that day. And they tell you if they come out and its what they said they will charge you for the service call. Well again I gave up. A few more months go by and now the freezer will not freeze my food and I lose a whole bunch of food. I call. They send someone out that tell that I am leaving the freezer door open but they replace the grill assembly in the freezer that lasts for another month. Again the freezer stops freezing and they send someone different. Same thing is told to me. Im leaving the door open but again he replaces the grill assembly. Well that only lasted a month. Now the freezer, ice maker and the fridge are all not working. I call again on a Thursday. I have lost everything in the fridge and freezer. They call the repair guy who cannot come out for 7 days. He shows up to tell me he now needs to replace the main board and defrost control and that will take 3-5 more days. No refrigerator for 2 weeks and LG tells me thats the best they can do. How many times do you have to have something repaired before they give you a new working one?

I purchased an LG refrigerator from ABC Warehouse on 5/24/15. On 6/3/16 my refrigerator stopped keeping things cold and the blower fan stopped working. We purchased an extended warranty for this item and was referred to an appliance repair company that ABC dealt with. On 6/7/16 the company finally came out and they determined what parts they needed to order. It is 6/19/16 and my refrigerator is still not repaired. Its ridiculous that I spent over $3000 on this refrigerator just to have it stop operating one week after the manufactures warranty. To matters worst I purchased an LG washer and dryer 10/15/15 only to have the washer and dryer both need repair work done. I am currently waiting on parts for the washer and since the repair man was out the dryer is now making a noise and is need of service. I will never purchase an LG appliance again. When you spend thousand of dollars on an appliance you expect it to last longer than 6 months.

My dryer has not worked properly since I got it. Nothing is ever dry after the first try, regardless of the option I choose. I contacted LG numerous times, all to no avail. Now, I babysit my dryer and keep turning it on until my load is dry. Ridiculous.

This refrigerator model GC-L207BLQV came as part of came as part of the appliance package provided by the builder of our house. We were never given a manual or receipt. When we moved in we found the water feed to the ice maker was not connected which I managed to figure out and correct. We have now had the fridge 11 months and the freezer ices up and the fridge part doesnt cool. The display on the door indicates Er dH , without the manual I have no idea what this means. We live in Panama a long way from towns. We called in a local tech to repair or diagnose. However he spoke no English whatsoever and we know very little Spanish. He defrosted the freezer with a hair dryer charged $45. The freezer continues to ice up and the fridge side gets warm with subsequent food spoilage. Contacting LG is a waste of time as they are not interested in servicing Panama. Ive found out from researching that the defrost timer is stuck or malfunctioning. I have no idea where this item is located or how to get at it without a servicing manual. The warranty is not worth the paper its printed on so Im prepared to do the work myself or pay to have it done. LG no thanks.

I ordered a lg dish washer on 12/28/14 and it was delivered on 12/29/14. The installer tried to make it work after several hours and it simply would not work due to something I am not sure what, but the installer said it was defective.

Updated on 08/12/2019: I posted a review of LG refrigerator here a while ago. I described how shortly after the warranty ended, it needed a circuit board replaced and every shelf cracked. LG responded to me claiming this was unusual and they wanted to take care of it. They asked me for more and more information, model, serial number, date of purchase, photos, etc. This went on for several weeks. Finally they responded that the warranty was over and they owed me nothing. But they already knew this since my review already mentioned that. So the only reason they responded must be to give others the impression that they stood behind the products when they actually didnt. It was rubbing salt into a wound. I thought readers should know. And LG, dont bother responding. I wont fall for it again.Original Review: I think all refrigerators today are junk and this one is no exception. Shortly after the warranty expired, it needed over $200 in repairs (circuit board). It has a top freezer and bottom fridge. When you put your hand over the space between them, you feel the cold air escaping. Most of the poorly constructed shelves have cracked but I have been told this is standard on any brand of fridge. The shelves cost almost as much as a new fridge.

I currently fighting with LG on my stove (LRE6383ST). Hey has anyone every dealt with LG, for warranty on a range? It only 6 months old, my convection oven has stop working on Easter Sunday 2017. They first told me that they would replaced it with a new stove. Now they are given me the runaround for weeks, now they tell me that is going to be another 3 to 5 business days before they know what or how to replace. They said they would repair it but we are too far away for the nearest repair person in Yorkton which living in Raymore we know that there is no repair people to help. Im so angry I was thinking of buying the fridge to match but not now.I waited for 4 weeks when I bought it because they were on back-order. Actually all appliances were due to all companies sending everything to Fort Mac after the fire which was great for them but not for anyone else. All I want is a new range that works for more than 6 months. Now LG said they would give me a store credit only after I send my stove to them in BC and what the hell am I to use till I get a new one. There is another problem. None of the LG RANGES are available nor can they tell me when. It could be months which is not acceptable. How can I cook for my family of 5. The store where I purchase this stove is helping me to deal with LG. LG you need to make this right!!!

Purchased a LG Refrigerator from Home Depot in July of 2012. Within probably a month, I had to call the company and have them come and service the freezer as it was completely frosted up. I did not find the person on the phone to be polite at all and pretty much implied that I had done something to make the freezer frost up. That problem was fixed and I have not had any further issues with the freezer. However, the plastic shelves are pretty much all broken as well as the plastic drawers. I called the company on two occasions to complain about this and once again I felt that the phone staff were very rude. I told them that all the shelves were broken so they sent me one shelf. Doesnt do me much good as they are all broken and some of the support for the shelves to sit on are also broken. I would never, ever, ever purchase a LG product again. Their support staff not very polite or helpful and the product is horrible.

Model LFX31925ST - Purchased this refrigerator Sept. 2011. Very disappointed and thank the lord I purchased the extended warranty. While under regular warranty the electronic face panel had to be replaced. From then on it has been downhill. Today May 1st 2014 we were told that the 5th fan must be replaced in the unit again. In 2013 from July to October we had parts replaced. Every time it was something else that needed replaced. They even took out the freon and replaced electrical parts - that visit was 2 hours. We went for months without the freezer and ice. Would never buy an LG product again.

I have top load LG smart drum - worst washer ever. UE ERROR CODE unbalanced load. Takes all day to do 2 loads because machine has to be babysat - it continually fills with water to balance load. Also it does not clean clothes well. The technician said it does not clean clothes well because I have well water (it is filtered and very clean water) and said that this washer would not work unless I did very large loads. He said 5 towels at one time not enough. Also LG will not do anything about it unless it is deemed un-repairable. Their technicians are trained with a list of excuses not to deem un-repairable as you can see above. I offer LG the machine back for free if they put it in a LG executives home - to see if they could use it properly. They said no.

LG French Door refrigerator. Compressor needed to be replaced. Very poor service from A&E Factory Service. Still waiting to be paid for the food spoiled. This should have been a recall on the compressor before it failed.

Purchased an LG gas dryer about 3 years ago to upgrade and be more energy efficient. My old dryer was 15 years old but worked just fine. Two days ago the LG dryer started to make a loud thumping sound. Upon further investigating I found a crack in the drum. I called the LG people and they said the drum has a 1 year warranty. My 15 year old dryer never had a crack. So needless to say I am not too happy about spending more money to repair their poorly made product. The person that I spoke with on the phone said that this was the first complaint about a cracked dryer drum. I think I must have been his first call ever because I can find plenty of complaints on the internet about this issue.

We were limited by the space we had available to put the refrigerator in height as well as depth and width. Issue of getting in the doors of the house also. We had to take handles off refrigerator and freezer doors to get the unit in the house. Dont really like that we now have a water filter on the ice and water line that needs to be replaced ever 6 months. The excess ice needs to be taken off the door and dumped into the ice bin in the freezer. Freezer is on the bottom and when drawer is pulled out it limits movement into the kitchen area from family room. The housing for the water filter is not all that substantial could have been designed a little better. Still, we like the led lighting the ice and water dispensers and individual compartments for fruits and vegetables. The door display reminds you of how long the doors are open.

We bought these appliances about 6 years ago. The refrigerator gave us problems right away. The plastic drawers cracked. The ice dispenser cooling fan breaks and the ice melts and drips on the floor. Also, the door to the dispenser breaks and allows the cool air out and the same thing happens. The light under the dispenser blinks off and on randomly. All these things have been addressed by an outside appliance repair with LG parts but so not stay fixed for long, so we live with it and buy ice. More importantly, the oven has recently started to overheat giving an F9 reading. This is dangerous and obviously burns the food. The temperatures reaches over 400 degrees according to our thermometer, not the ovens thermostat. Anyway, I am hoping to find a good replacement that is not defective. It will not be LG.

I called customer service at LG. A woman helped me with the issue. She repeated what I told her in her own words. There were no problems understanding each other. She told me a technician would be calling me to set up an appointment. About one hour later a man from some company called me and wanted to know what the problem is. The young woman had told me she would explain to the technician. Anyway I explained it all again. He said This is the problem and started to repeat what I said EXCEPT he wasnt saying what I had the said. I tried three more times to explain the problem. He got angry (actually he wasnt happy when he called), he got me upset as I tried four times to explain the problem. I suggested we make an appointment… he said NO. I dont come out until I understand the problem. He said I will look at the manual and call you back. He did that… Lo and behold he STILL DID NOT UNDERSTAND. I then called LG back. The man (sounded like he was in India) said You have an appointment on the 8th of May. I told I knew nothing about an appointment. He said May I call the person that called you. I said Fine. Have not heard back. A few days ago my older son was at my house. He said Mom, be careful. I was turning on one of the front burners. He must have noticed the large flame. I never told either of my sons about the fact that my clothes have been singed when turning on the front burners. Just let something happen in my kitchen because of the stove and you know who will be sued big time...

I purchased a brand new LG linear compressor French Door with the glass sneak peek feature on July 23, 2021 from Best Buy for $3500! In early December – Just 5 months later – the refrigerator stopped cooling. It is now Jan 11, 2022 and I have had 5 LG technicians come to my home with 5 different possible causes from – You must have left your refrigerator open- to – Maybe YOU spilled something down into the ducts causing the compressor to die – to – The doors are not level, the front cross strip is not balanced, and the compressor was installed wrong and is now leaking Freon! STILL, they don’t return calls and just continue to send technicians every 7 days.They have ordered at least 5 parts and still – the fridge does not get below 46 degrees!!! The freezer frosts, the ice maker drips and I am fed up. I keep calling and making complaints – I think they are due for another class action lawsuit! LG means Losing Game! DO NOT BUY THEIR REFRIGERATORS. ONE TECHNICIAN TOLD ME HE HAS NEVER SEEN THEM REPLACE A FRIDGE IN HIS CAREER! A refund is a unicorn. LG, I’ll keep calling for my $3500 hunk of metal. I’ve had to buy backup deep freezers and form refrigerators to keep milk in the house! LG – stick to washers and terrible cell phones. I was last told that they cannot replace until I’ve had 4 repairs. I have now had 5! No calls back. I PURSUE ALL CALLS AND REPAIRS.

The LG stainless steel is very sensitive and scratches easily. It is very noisy and frost constantly builds in the freezer. Ice comes flying out every time you open the freezer. And water accumulates in back of veg drawers.

LG - LRE6321ST glass top stove. We purchased all our LG appliances from Brick on March 07, 2013. Yesterday we noticed that its numerical pad which also control the oven/clock setting is not working. We even reset the stove by turning off/on the circuit breakers & unplugging from the wall. Does anybody knows how to make it work as its now out of warranty?

Machine was working and stopped, quit. No power whatsoever in the middle of the load!! When your LG washing machine quits working, as it will and locks the door with water in it with your nice clothes that will smell bad if you do not get them out. Here is how you can unlock the door without any power source to the machine.Step 1: First get soft flat kitchen spatula and use it between top of washer and front panel, on each side or corner there is a latch or tab that will allow you to get the complete top up and have access to the lid or door and also the drum.Step 2: There should be a red string on the side of the latch underneath the door or lid, pull on string on right side of lock and push up on lid or door and this should release your lid.Step 3 You will need a shop vac wet/dry or a sump pump to get the bad smelling water out so your house does not stink for the next week or two before the repair person shows up.This worked for us, when we could not find any site that told you how to do this so we wanted to tell anybody that may need help. We were told it would be a week or more before repairman would be here and did not want to throw away all of our clothes to mold and stink water. Hope this helps!!

Our refrigerator’s compressor stopped working a little over 3 weeks ago. I have called LG numerous times to try and get an answer to see if they’ll fix. It’s still under warranty. Because of Covid-19, they can’t find any service person in my area. The last person I talked to on the phone told me that because I don’t have my sales receipt that there’s not they can do for me. This fridge was purchased over 9 years ago. And he said “well whatever“ as if he didn’t care to hear my side. Kept talking over me and also my wife who was trying to explain herself. What truly upset us both was the lack of professionalism and the fact that I’ve had to contact lg every time to get an answer. An email was promised last week and. Not until today Monday May 11, 2020 was the email sent after the person I spoke with told me that they would be sending it!!!! Basically I don’t recommend any lg products to anyone. Customer service is located in the Philippines, nothing wrong with that but it’s like they don’t care because they’re not here dealing with our problems. Very disappointing experience for us.

Our oven range of its own volition heats up to maximum heat, will not shut off and has to be totally unplugged from electricity. This happened to me 6th Sept 2019. LG has a recall with full in home service for many units exhibiting this potential catastrophic fault. When contacted LG informed me my model was not on the recall list. Their concern and help consisted of advising me to have a recognized LG technician at a cost up to $240 check to find the problem and get it fixed. Check the recall. Judge for yourself if you now want to risk your home, property, life and physical injury buying a LG electric oven range.

I purchased a fridge from Best Buy in 2013. It was an open item but was only a display item never leaving the store. We had the understanding that LG would honor open ticket items as though they were brand new. If we had known that LG (according to them) do not honor open item warranties I would not have bought the open item to save $100. I would have gone with a unopened product. But that isnt the full issue. So we bought a fridge it 2013 had some minor issues with the fridge but were able to fix the problems with a little help from videos as they were not major issues nothing repairing just thawing or cleaning something up. Well about 3-4 weeks ago we noticed our food was no longer staying cold and everything in our freezer was thawed and had to be thrown out and fridge was also not keeping things cold and lost most of our fridge stuff as well. We contacted LG to see if they could have someone come out and fix the issue as it was still under warranty. Well they called back to say they could get someone out to us in two weeks. We have young children in the home so going without a fridge for 2 weeks was not acceptable. We spoke to best buy and they recommended a repair place that is LG certified to come out and look at it. We contacted them and they asked the model and serial number once he got that information he knew exactly what the problem was and how to fix it. He has been fixing about 2-5 of these a week for the past year as it was a known defect during assembly of the product. When he first started seeing these issues appear he spoke to a tech at LG and the tech from LG let it slip mistakenly that during assembly of a part the worker bypassed procedures and did not install or use a spark shield. Without that part during assembly the part would fail within 4-5 years. And it looks based on the fact that he has fixed 2-5 a week that it is actually happening a lot. We had the repairman order the parts to get it fixed and we then find out that we would be charged a flat rate of $399 + tax or $425 to repair this. Parts would be all covered but labor wasnt so labor would be $425. I really find it hard to believe that I should be responsible for the labor on a product that was sold to me with a defective product. But we needed a fridge so we got the parts and had the repairman to come. Now the repairman spent 3 hrs only to find out the part that was sent was defective as well and did not work. So now my family has been without a fridge for 3-4 weeks. We called to complain to LG that first off we dont think we should be responsible for the labor costs if it was due to a defective product they knowingly put into the fridge. After some lengthy conversations with LG they have now since claimed that they will not pay anything due to this product being an open item product. They are still not standing up and admitting they put a defective part into a product and sold it. We know there is a list of serial numbers with this issue. If I had bought a car with a defective part a recall would be issued to repair this. But LG is trying to keep this on the down low and not pay up. It doesnt stop there. They have told our repairman that we said he was unprofessional and that he did not do a good job so now they are making false claims against our repairman that we never said. Plus during my first conversation with them they mentioned that you would be completely covered and you will have no cost out of your pocket for the repair only to go back on that statement and only offer my repair man a voucher for $115 of the $425 service. While I waited on the phone for the confirmation that this was all worked out I repeatedly asked will I be completely covered and nothing will come out of my pocket to which I was told over and over again that it will be covered. Only to find out the lied again to me and that they were only offering the lower rate. Now after we complained more now they are completely dropping all help and deeming this was due to the open item purchase and they dont cover the warranty on open items. I spoke to Best Buy and they restated that is not the case. Open items they sell are covered under warranty without question. Please what can you do to help. This has been very frustrating that I am without a fridge and now I am having to pay another $400 after buying a fridge less than 5 years ago for 1800. This is not the service I expected from a billion dollar company.

LG freezer is a piece of junk. Icemaker no longer works. Light has been out in the freezer after three months. Ice builds up on the freezer food. Read out on the door panel now says Er1 and 5 degrees F. I cant afford a new refrigerator, but Im afraid this one is going to burn up. Puddles on the floor when the icemaker was working. Of course now, no more puddles, no more ice, no water in the door. Junk!

We had a few problems with the LG fridge. It had a recall the first month we got it and then we kept having problems with the back of the freezer. It kept freezing so they had to come take it apart and defrost the back. We had it about 5 years and all the plastic parts were breaking.

Three months after buying the set, the washer started to bang and leak. We bought the extended warranty but it did no good. When I told them it sounded like the bearings were going out in it, they told me it doesnt have bearings and we caused it to leak by not keeping it clean, so I wipe it almost every time and it still leaks. They were here 3 times and never did anything about it. Our warranty is up and were stuck with a lemon. We bought it from Sears. I dont think well be shopping there anymore. Please dont buy LG washers and listen to all these people about the other appliances. None of us have money to waste on these products. Shame on LG, and Sears for selling LG.

I got this refrigerator as a package deal and have totally enjoyed using it. The stainless steel fit right in with my renovated kitchen. It’s a side by side and in the future I may consider a refrigerator with a bottom draw as a freezer.

Fridge not cooling past 2 months. Have talked to the cust tech service several times. Each time they state hard start. Do the hard start. Last about 2 weeks then goes hot again. I want fridge replaced.

I have an LG refrigerator model LMXS30776D, which retails for $3999.99, it was manufactured in March of 2016. I have now had to replace the compressor, the evaporator coil and now the fan and controller. It took 3 months to get the compressor replaced. A month to get the evaporator coil replaced. I wonder how long it will take to get the fan fixed. This means that the unit has been broken for 1/4 of the time I have owned it.

LG support reached out to us and hired a contractor to repair the microwave. They contacted me several times to ensure everything was taken care of to our satisfaction. Im very satisfy with their effort to correct the issue even though the warranty period for the microwave had expired. Great support.

While working for my employer on the 9th floor, I smelled an electrical burning/fire coming from our snack room. I wasnt sure which machine it was coming from (snacks, soda, countertop water dispenser, coffee maker, or refrigerator). I later learned that the clock on the LG microwave was out and it was humming. When I opened the door of the microwave, the rotating glass was broken in pieces and the microwave was extremely hot like an oven. I immediately unplugged it, reported it to the leasing office and they notified the fire department. We are not replacing this microwave with another LG.

Regarding Service Request ** is closed. (Reason: Discontinued Part). Local LG service provider offered 35% Depreciation amount for my refrigerator worth 31000, purchase date 8/8/2015. But I want my refrigerator part to be changed because Depreciation amount is nothing for me and its not fair. I hope LG company will not let me down. Using LG product from last 3-4 years. Very Poor service else product are very Expensive. Nishant **

DLE1501W - I am getting use to this new dryer but I do have one complaint. It will twist up sheets into a ball. I have to catch it and remove sheets and unwind so they will dry. I have tried a small load as well as a big load and the same thing happens all the time. Otherwise, Im getting use to this new stuff. It doesnt seem to dry as quickly as my old dryer, maybe thats the new HE.

Have a three year old product that is off warranty. Purchased at Home Depot. Called to find out who repairs product in our area as water is surging out the bottom of the door. I was advised in our town of 70000 plus people no one repairs LG products. I contact LG: I have to pay from some to come from out of town to fix dishwasher. I contacted a number of local companies they stated they do not work on LG products because to poor customer service from LG and it is hard to get parts.

My boyfriend and I ordered a LG fridge online on June 25th for $1804.13. It was to be delivered on June 30th. My boyfriend left work to meet LG at our house. Two men took the fridge off the truck and out of the box and the back was damaged all smashed. My boyfriend told them we did not want that one and they took it back. LG never contacted us to when a new one would be delivered. I called them (on hold too long) and they told me they could not get another one here until July 11th. I couldnt believe it, I asked why so long and LG said that is the next date a truck could get to my location. I thought since it was their mistake maybe they should go a little out of their way for a customer, but no, there was nothing they could or would do. So 12 days without a fridge. We had to use a cooler just for water, milk and half for our coffee, buying ice constantly.We went out to eat a lot, which is really expensive. It was a nightmare! I called LG again and complained to a Manager/Supervisor and had to go through about an hour on the phone explaining the story over and over until I finally could get them to connect me with a supervisor and he was not very helpful but he finally said once the fridge was delivered LG would send me a check for $100.00 for my troubles, but I had to call back once the fridge was delivered. I asked why I had to wait and he stated that is their policy. I think they want you to forget about it once you get your new fridge. Well I didnt. I called back and asked for the same Supervisor, I did write down his name, Jerold. After being on hold again and explaining my story again to 2 different employees, I finally talk to Jerold and he said they will send me a check in the mail. Now it is Sept 6th and no check came in the mail.I called back LG asked to speak to Jerome, they couldnt get me Jerome, said they have a lot of Supervisors located all over and I would have to speak to whoever picked up my call. I was on hold for 20 minutes. A woman answered. I asked if she was a Supervisor, she said yes then she asked me for my phone # and put me back on hold for 5 min. She came back on the phone and said she didnt see my order. I then told her the whole situation and said maybe she should have asked me what the issue was before she put me on hold so quickly. She told me that there was no Jerome that worked there. I said it was the same # that I previously called, twice. Then I told her that the order was under my boyfriends phone # and I have the order # and the model # and sku #. She wasnt really listening, but looked up my boyfriends # and asked for the model # and said she saw no order for us.I couldnt believe it. The new fridge is in our kitchen that they delivered. I yelled at her, I just couldnt get over the way they treat customers. So I went on the computer and had a live chat on their website. The woman on the computer found the order under my boyfriends phone #. Maybe they should find a better way to keep track of orders (maybe by the order #) but she said that she had spoke to the woman, Supervisor, that I just got off the phone with and there is nothing they could do for me. Then said that they do not have a Jerome that works there and they do not give back any type of reimbursement or refund for bad service or unhappy customers. It is not their policy. I guess it not their policy to keep customers happy. It was their fault I went without a fridge for as long as I did. It was their fault I had to spend a lot more than I should have on food for two weeks, after giving them One Thousand Eight Hundred dollars.I think LG Supervisors do it on purpose, tell you to call back once the fridge is delivered, wait for a check in the mail, all tactics to make you give up. Well I didnt give up and it got me nowhere. LG also tried to say it was a Home Depot issue. Well Home Depot connected me to them, and why did a Supervisor from LG, Jerome, say he would send a check in the mail. I called Home Depot and they said they wouldnt do that, they would have reimbursed some of our payment. I have never been this angry but we spent a lot of money and hassle over this, and it is not over $100.00. It is about the way I was treated.

Couldn’t ask for more. The control panel is easy to understand and use. The amount of laundry that it washes is huge compared to what I had before. I had a Bosch front loader and it only washed half the amount of laundry and still didn’t clean well. I didn’t realize how clean my laundry wasn’t, until I used the LG. The matching dryer is super efficient he clothes faster and with less wrinkling. Never used LG products before. So glad I did. Now that I’m moving into another home, I’m looking at LG for all of my kitchen appliance needs and I’m taking my washer and dryer with me!

An affordable set of washer and dryer that looks good and had been flawless for almost 10 years with an average 3 generous loads a week. They are certified energy saver and they perform as such. I can honestly believe that I had my money worth and they are still going strong.

Short version is do not buy any of this companys products. They could care less about the consumer or your malfunctions. My dishwasher was 9 months old and stopped working. It took 19 phone calls to get a tech out. The tech said he didn’t have a part and would order it. 4 months later I was told my dishwasher would not be repaired and was not covered under warranty any longer. That was from the presidents offices as an email. Buy another brand!

Bought an LG French door refrigerator in June of 2016 and by May 2019 the refrigerator stopped keeping cool or frozen. Was never warned about the huge problems that the linear compressors have and that LG refrigerators only lasting 36 months. After spending 1400.00 and having it last not even 3 yrs is ridiculous!!! Nobody would even come to fix it because it would cost more than its worth we were told and would continue to be defective. So out of alot of money with bad LG product and had to purchase new one but never again will buy LG.... went with GE....

LG RANGE IS EXTREMELY DANGEROUS. The knobs on the front can go on incredibly easy. Just a light brush up on them and it turns the stovetop on. Ive burned plastic bags, pot holders, myself. I cannot understand how this is even legal? Im worried about a kid accidentally turning it on when Im not home. Make a fix before someone gets hurt.

I purchased an LG French door, two draw bottom freezer (Model No.: LMX25981ST) in July 2008. After only three years, the fan and motor for the water and ice maker has gone out. LG states that the refrigerator is out of warranty and there is nothing they will do to help. Really? You would think that if you paid close to $3,000 for a refrigerator that it would last a little longer than three years. LG customer service sucks and nobody should ever buy any LG products because they will end up costing a lot of money in repairs in the long run. Once again, LGs customer service is awful. They do not care! Spread the word to all of your friends, families, co-workers, neighbors, or just people you meet on the street. Do not buy LG products anymore! Lets show LG that they cannot continue to make bad products and not stand behind them!

We bought this microwave a week ago and will be taking it back to Menards tomorrow (and will be writing a review about them if they dont give us our $ back!). It worked fine until tonight. The only complaint we had was that it didnt have a timer on it but we could deal with that. Now, however, it is junk. We had the light on below the microwave and when I turned it off, I turned the vent on to see how many settings it had. I turned it back off and noticed the light inside the microwave was now on and the turntable was going. It wouldnt stop. It was finally discovered that if we pushed stop, then energy saver, it would stop and the light would go off but nothing would make it work. Anytime we tried to put a time in the display, it would just read door and do nothing except spin and have the light on. Its off the wall and back in the box. Menards, here we come!!

We purchased a fridge from LG Shoppe on August 8th and its not working from the day it was purchased. The shopkeeper straightly said to go to the company and its not their matter after selling. We logged a complaint in LG Customer Care and today, August 17th, we are sitting without cold water.

Will never ever purchase another LG appliance. Immediately, within 6 months, had to have the freezer door replaced because it froze up. Thankfully it was still under warranty. Within the next year.. ice maker continues to freeze up and unable to remove ice box. So sorry - not under warranty. Thankfully we were able to dislodge the ice maker and it functioned again for almost 6 months. Again - frozen/locked up and unable to remove the ice reservoir the 2nd time. Cheap products and no customer support.

Bought a beautiful black stainless steel LG refrigerator for around $3500.00 two years ago. I researched for six months before purchasing. I wanted the best I could afford since it has a pretty important job. I have a child with severe allergies so I needed a big fridge for her special food. We finally decided to get the biggest and best on the market. I read bad reviews on Samsung and good ones on LG. Now just two years later I join the millions of other dissatisfied LG customers who had their compressor completely go out and ruin food worth hundreds. To wait for an LG repairman is going to take weeks since there is only one and he, not surprisingly, is booked with other crappily made LG products. I got a refrigerator repairman to diagnose it yesterday, which I had to pay more fifty dollars more since it was a weekend. He told me that he sees nearly new LG refrigerator compressors go out often. He said that he put in a second new compressor in one month for his customer last week and the customer got him to help him haul his 3 year old LG refrigerator to the DUMP. We all need to start a class action lawsuit against LG since they are selling shoddy products and not standing behind them.

I purchased a top loading LG washing machine three years ago and I absolutely hate it!!! It takes forever to wash and the clothes dont smell clean! The machine itself stinks and It is so bad I have to use air fresheners in my laundry room. I tried the tub cleaning liquid (whoever thought you would have to clean a washing machine!) and bleach several times and only on the day I do this does it not smell. By the next day the smell is back! Dont buy this washing machine! I am so sorry I purchased it and I am ready to bust it up with a hammer so I can get a new one (never LG again!). Paid a lot of money for it too!

Takes all day to do laundry. Goes off balance all the time no matter how I separate and arrange things. This summer will look for another brand.

Never had a problem with it. Front loader. I leave the door ajar so I have never had a problem with odor like some say they do. Saves water and detergent. I would recommend LG brand and would buy again.

More inconvenient than our old simple Whirlpool dryer.1. No light in dryer... Never thought to ask salesperson because never expected a feature downgrade from our previous basic dryer.2. No warning via any simple brochures or sales people that small loads result in a wet log which requires a second manual time setting extension of drying time and the separation of the individual items from the compressed log one a a time for the rerun. Sometimes the result of the rerun is loose dry items (ideal), or a dry compressed log still needing separation. This is a waste of owners time and effort.There was no such hassle with our old dryer. Had I been forewarned (before purchase), there would have been no purchase!

I bought my fridge in 2017 and the compressor died in 2021. They came to repaired 4 days after because the technician was nice enough to move my appt earlier, they told me that they could gave me food compensation. I called them after the fridge was repaired and first the way that the customer service handle this cases are terrible, LG subcontract this phone calls to another country I would say INDIA and is very hard to understand them, then they start this process with text messages with questions and I just got one text, I never got the following question. I called them several times and the last time I called the customer service helped me, she never advised that she was going to send this claim manually. She told me that somebody would contact me to see if I was agree with the food compensation, next thing I know I received $100 check in the mail for a whole fridge food loss, I called them and I spoke with the supervisor Ann, she was very rude and reiterated times told me that my warranty expired and LG was nice enough to repair my fridge and they don’t do food losses that they sent me $100 dollar check because they were nice, she told me that there is nothing I can do because the check was issued. They never told me that if an agent do this manually automatically they issued $100 and don’t review my case just send $100. Be aware. Never submit your food loss claim manually. They will send you $100 check. They kept telling me that LG don’t send food losses claim. That if they sent me money is because they were nice and because I have my fridge bad for 5 days $100 was enough. I lost a full fridge and what it hurts me the most I lost 100 bags of breastmilk for my baby because of this. I can’t believe they got to decide how much they can give and they don’t live even in U.S. They told me that there is nothing I can do and LG won’t send more. This fridge is in a lawsuit that is why they do food compensation and also they extended the warranty. LG customer service is the worse. Case # **

My washer is not 5 years old, the rubber drain hose (from tub to the pump) is ripped and we cannot fix it, we have tried to order from several places, they are saying this part has been discontinue. I thought when I bought this it would last longer than 5 years. We will have to buy another washer, but I will never have any products by LG. I hope that anyone else is buying your products better think twice.

I purchased a top loading LG Washer from Sears, and purchased the extended master plan warranty with it. Within 2 years it has already started rusting near the dispenser drawer. Sears would offer no help whatsoever, and said the rust is not covered. NEVER buying an LG, NEVER shopping at Sears ever again. I have been a long-standing customer and spend thousands on appliances with them in the last five years, including a stove, refrigerator, washer and dryer. They would do absolutely nothing to help me.

There were not any special features that were included in my LGg refrigerator. It was a regular old fridge that came with my apartment. And it would have been nice if it was a newer model. I would have liked it better if it had made ice better than it did because it took forever to freeze anything.

WT4870C - True Balance...I dont think so. I purchased the machine in August, 2013. From the beginning I would get uE/UE messages. I would rearrange the clothes, press the Start button and hope for the best. Finally called LG and the response was that they would email me directions on how to balance the machine. Thats it?! Luckily I had purchased an extended warranty plan. The Lowes Service Advantage rep was very nice and set up an appointment with the local appliance repair tech. He arrived today and asked (1) had I had any service before and (2) did I know about a recall? No to both questions. He explained that he would order parts and set up an appointment for next week. So far today Ive had uE messages on all my loads of laundry. On the one hand Im glad my complaint is not unique; on the other hand am I going to have to replace the machine I was so excited about getting?

My family and friends had said that they like lg and Ive had good experiences with them before. I love the options that they had available to purchase. The fridge itself looked really aesthetic and fit in with my kitchen very well. I liked that it seemed to have a lot of space in it compared to the other fridges and some nice shelf space. I also liked that it had a relatively consistent temperature throughout the fridge. I didnt like that the freezer didnt have very much room to put things in it though.

My three year old washer is being consumed with rust. We are not careless and try hard to never splatter the chlorine. At the rate of corrosion there is no way the frame can last long enough to cover the 10 year warranty. Thinking this was surely a defect considering the $899 price tag, I called LG Customer Service. They are not located in the U.S.A. They then told me there is no warranty on the washer housing and began schooling me on being careful when adding the Clorox because it is very corrosive. Really? One would think the LG engineers would realize that when designing the washer. Now we have mechanical issues and are in need of other repairs. NOTE. LG is not American made. Definitely not worth the money and I do not recommend buying one.

We purchased this product from a big box store around 2007. The ice maker failed after 4 years and flooded our kitchen. I was disappointed in LGs response, and elected to not replace the icemaker due to out of pocket cost and fear of future failure. I figured Id keep the refrigerator anyway, since it was relatively expensive.This past weekend, I went into the kitchen in the morning and smelled burning plastic. I opened the fridge only to find that the temperature control and lights had melted to the point of dropping from the ceiling of the fridge. It was hot inside the fridge to the point where the butter had melted and dripped out of the compartment and down the door. There were visible scorch/melting marks on the light compartment. I think if I had not been home this weekend, it would likely have caught fire. I think this fridge is a fire hazard, and caution anyone with this unit.Being a consumer who doesnt want to waste money, I wanted to rig the machine so that its not a total waste. I screwed the control panel back into the ceiling, and replaced the bulbs with low wattage (and low temperature) LED lights. It seems to be okay for now. I will be replacing this fridge in the near future, and will not buy another LG product.

We bought our LG fridge from Best Buy about 4 years ago. Earlier this week our compressor stopped working. We lost the entire freezer and fridge of food. After calling the company and spending more than one hour on the phone they scheduled an appointment for me within 2 days and told me not to worry. It was under warranty. I waited home all day on the scheduled appointment from 12-5 and no one came. When I called the company supposedly coming, they told me they had no record of an appointment at my home. Upon calling LG back they said sorry this appointment was never actually confirmed but since everyone is closed, you call some service providers and we will pay them if they can come. No one will come, they all laugh at me and tell me that LG will never pay them and that it will take upwards of 8 weeks to even get an appointment with them. Ive now called LG back two more times, they made an appointment, confirmed an appointment and subsequently when calling that service company, they report they never received that confirmation so again they did not show up. This will be my 5th phone call upwards of 60 minutes on each and all they can offer me is $250 for loss of food. They are not willing to offer anything else to help out with possibly going 8 weeks without a fridge. To say this is disappointing is a huge understatement. I will never buy another LG appliance.

Frankly Im not a happy camper with this product. We purchased a large capacity front loader a couple of years ago. And just like most honeymoons things went smoothly for the first couple of years. In the past year we have had all of our washables damaged. Each piece has small holes in them. We do not overload our washer or dryer and use the recommended products in the proper amounts. Have any of you experienced this issue and if so how did you resolve it. Personally I think it could be the drum itself thats causing the issue. I worked for years as a commercial laundry mechanic. Any help would be greatly appreciated

We have purchased an LG dishwasher about 3 years ago and have nothing but issues with it. In the first year the main board had to be replaced because it had just stopped working after hearing a humming noise coming from the motor. Since then we can not use the normal cycle since an error E1 comes up. Also in that cycle it will continue to pump out the water even if it is empty. So we are using the power scrub cycle since we use it everyday sometimes twice a day. The problem we are dealing with now is that we have to fill it during the cycle because it just does not fill with enough water. You will know when it sounds like it is grinding up debris inside. After filling it runs quietly. If we dont fill it the dishes come out dirty. The weird thing is it will not show the error E1 at all. It will continue to run till the end. We bought this dishwasher on sale and thought we were getting a very good deal. Now we know why we only paid $400.00 for this. We will not buy another LG dishwasher in the future after our experience with it and reading the other complaints from others.

I call LG Appliance because my dryer would not stop tumbling when I opened the door, my dryer is under 2 years old. I knew what was wrong with the dryer but I wasnt sure who I should call to repair, so I called the mfg, LG Appliance. They told me they would dispatch a repairman and the fee for service was $125. The repairman showed up, replaced the $16 part and then billed me additional labor of $65.00. I called LG to ask why I paid their fee and a service fee and they continued to say that the fee was dispatch, until I asked exactly what dispatch meant - setting up the appointment. Well, I could have done that myself. The customer service rep at LG was pretty cagey in his setting up this appointment, never clarifying that I would pay all the labor fee. My understanding was the service visit would be free.

Ever since we bought our LG Model LFX31925ST in Nov. 2012, the ice maker is leaking on. You cant get ice from dispenser because all ice are frozen together and now the water is leaking from under the refrigerator and its not because of the water supply. Both ends of the water supply are dry. Now lets talk about the clothes dryer. We have the tech out 4 times because the tub was bent and they would not replace it until the manager came out and now its taking 2-3 hours to dry a normal load of clothes. We have a new LG gas stove and dishwasher still in the box new but were thinking on selling them and getting another brand because the LG line of appliance is not worth the money you spend for them and the quality is not there.

Last January 2016 we had a new Stainless Steel L.G. Fridge installed. Well within less than 1 year the stainless steel doors on the fridge are already pitting. After contacting L.G. I was informed they dont cover the doors (considered cosmetic) and if I want the doors change I would have to pay the expense of the doors and shipping. This is what I call crappy warranty and customer service and now I would never ever recommend buying any products from L.G. simply because they werent willing to assist in resolving my problem. As a matter of fact their e-mail response back does not allow you to respond back to them so in order to respond back you have to go back through their e-mail website and start all again, a deliberate set in hopes to make customers go away.

I bought an LG refrigerator two years ago on the advise of the salesperson. First mistake. I was told they had good service. Two years later the compressor went bad, no support from LG, the repairman said he could order the compressor but they were backed ordered and could take up to a month to get one in. His hourly rate over a $100 an hour. He told me he has replace over ten compressors in the last year. Cheaper to buy a new refrigerator. Would I buy another LG. No way.

Our 3-year old LG refrigerator stopped working overnight right before we left on a trip. Dalton **, our LG Technician, worked with us to assess the repair need, which was a compressor, and made sure that he could repair the refrigerator before he left town. He is great at what he does technically but, more than that, he is professional and gives great service. Unfortunately, we lost a great deal of food and almost lost valuable heart medication. So, we did apply for compensation for some of our food. The LG person overseeing our account was the best and kept in touch with us via telephone to ensure that we submitted the appropriate information. Overall, it was a wonderful experience. Thank you so much. Love LG!

Our dryer failed during a run, and would not power back on. I checked the circuit breaker and the plug, and unable to restart the unit, I placed a service request with LG. Over the past month I have experienced nothing but frustration and disappointment from LG customer service. I have been given inaccurate information, been repeatedly told to expect a call back or email about service status, but the only communication I have had with LG is when I have initiated contact. Please note that because I have two children, one of whom is still out of school because of the pandemic, the only times I can call when the 800 number is operating is on W and F when I am commuting to/from onsite days at my job. Below is a detailed timeline of my experience:Th 4/15. Dryer breaks during run. Test fuse, power line, reset per manufacturer’s instructions. Fr 4/16. Submit ticket through LG website describing problem. Sa 4/17. Receive email response from website instructing me to do the troubleshooting I had already completed prior to submitting ticket to website. Call LG 800 number to request repair. Told that I would hear back within 24-48h about getting an LG service technician. Tu 4/20. Call LG because I received no call back. Am informed that they could not find a local technician, and my request was being escalated to the regional services team. Fr 4/23. Call LG for a status update. Rep informs me that they have 5 business days to find local authorized technician, but that if they cannot within 5 days, I can get a replacement authorization. W 4/28. Call LG again, to request replacement authorization. Am told I need to wait an additional 48h for update.F 4/30. Call for status update. Rep tells me that information I received on 4/23 about replacement is incorrect, and that regional services is still looking for repair. Request transfer to executive services. Call gets cutoff partway through. Attempt to call back, but service line is closed for the day. Particularly disappointed that the executive services person I was speaking with did not call me back, because the first thing he asked for was my phone number, in case we got disconnected.W 5/5. Call LG; request immediate transfer to executive services. Rep curtly informs me that they have hundreds of thousands of technicians, just none in our area. Furthermore, that LG has 30 days from my initial call to locate repair services, so I am not yet entitled to a replacement dryer. However, she does provide me with contact info for an authorized service provider in American Canyon. I contact said service provider, Linet Electronics. Technician at Linet tells me that yes, they do service our model of dryer, and they do service our town (35 miles away), and yes he does have availability. He advises against booking him directly for warranty repairs, because then I will need to work request reimbursement from LG for the repair.W 5/12. Call LG; request they contract with Linet Electronics to service our dryer. I provide phone number, but the rep insists that I need to provide email and postal address, too. They should have this information, since I got the phone number from their authorized service system, which is infuriating. I call back once I have the email and post address. The new rep calls Linet, but Linet wants an extra $225 to do the service call, and so LG will not authorize service (this strikes me as absurd, since replacing the unit outright, or providing me a refund, will undoubtedly cost more than the service call with a surcharge). I am told that regional service has 2 chances to find someone in our area before we qualify for replacement, but apparently hasn’t done anything since my first escalation on 4/20 (15 business days ago). Rep promises that I will get a call back within 24-48h about warranty replacement. I tell him I am highly doubtful about that, since I have not received any updates, by phone or email, at any point so far. That my only contact with LG has been contact that I initiated. Th 5/13. Much to my surprise, Jacob, the rep I spoke with on 5/12, calls me back to let me know there has been no action on my replacement request yet. He promises to call me back in 24h. F 5/14. No call back from Jacob. Monday will be 30 days since my dryer broke. I will call LG and demand they send a replacement dryer, though I am not confident they will honor their warranty obligations at this point.

Purchased a LG stove that I thought was nice. All knobs broke, company sent me others and they broke, no children playing with stove, just cheap plastic knobs, top grates a redlicious to clean and dont even come clean as also the hole top of the stove under the grates. Owned many stoves and own rental houses also and will never buy a LG product again. Customer service told me how to clean everything and it dont work. My cheap basement GE stove cleans and works much better and we use it more. Model number lrg30357st.

I purchased a new LG French door refrigerator with two bottom drawers as the freezer 2 years ago 1/6/2019 brand new. Prior to Christmas 2020, the unit quit cooling completely with a dh-f code. All the food had to be thrown out. I have contacted LG 6 times, the best they can do is late Feb to repair the unit. That is unacceptable and I will not recommend LG, they have a known track record of refrigerator problems based on my search of reviews. I have never owned a refrigerator that didn’t last at least 10 years. Shame on LG for poor products and poor customer service.

Bad dryer. Dont purchase. The buttons dont work and it stays on cool. Purchase brand new from Home Depot straight out the box. Its not where you purchased. Its the product. Terrible. I dont know why you want such a long review. The dryer is no good. Period.

I have all LG in my home, so I like the look but they have been giving lots of problems. My Big LG washer has now 4 service calls? Hummm. My dryer has had 1 so far (so good). Our new TV has 2 service calls the last one they had to take it and put in a whole new inside. My side by side refrigerator that was only 5 years old has died, force to buy a new one side french doors, one door the left side already is getting stuck? Have to make sure it is closed and yet I have no grand kids in our home that since we have none. So really is this bad luck or bad product? No lie if I had to do it all do over Kenmore. Can someone help me with this. And yes I did buy the EXTRA WARRANTY. So whats next?

Ive had my washer dryer for almost 2 years. In that time I have had service on the machines for various reasons and have been somewhat satisfied. During the time Ive owned them my family has noticed that all my towels smell like mildew. I have done everything from tub cleaning which there is a button for that and buying tub cleaners. I leave the door open when not in use and never leave a wash lay in there, but it still always smells. Today when I went into room the whole room smells. I immediately called LG and they will not come out for smells. I also told them I noticed under and around rim there is gunky stuff that I cannot remove and they said they will not do anything. I will NEVER buy another LG appliance again!!

Ive been VERY careful with cleaning the top of the range and am finding that the surface is pitting. I use Dawn soap only. Cant seem to get anywhere with having it checked out. My daughter bought a similar Sears range and has no problem with it.

I bought an LG refrigerator 1-1/2 years ago and the rubber trimming has either gone out or maybe defective, which makes it hard to open the doors. I dont know of anyone that has had a refrigerator for 1-1/2 years with this type of problem occurring. I have called LG Premium Care Plan, which is the extended warranty that was recommended to me, but they will not come out to check without charging a service call. They told me it was wear and tear by opening and closing, which is nonsense. We are an elderly couple and cant image us wearing the rubber trimming. I would like to get someone to contact me and resolve this problem at no cost. I dont want to take it to a further solution. I would appreciate if you can call my daughter and speak to her about this problem. Her name is Nora ** (cell number is **). M-LMX25984ST; serial number is 008KRYP01690. Thank you.

Worst washing machine I have ever owned. I gave it one star only because it was a required field and would not accept a negative number. The washer leaked from the bottom within a few weeks and left the clothes smelling musty. Have tried running bleach through the machine and always leave the door and detergent drawer open. My wife has developed asthma which we suspect may be from the musty clothes. So we have stopped using the LG washer.

Do not waste your time trying to get LG to help you. They have a lint filter that will not fit unless they redesigned your dryer. They will delay, they will put you through hell and still get you nowhere even if they sent you a filter for the dryer it still will not fit. They know its a problem. They are not really helping people because it would cost them way too much to redesign each dryer thats out there and there is no class action suit then Im aware of currently.If this website ConsumerAffairs.com is willing to step in and really help people they should see who sent this and passed my contact information which you have my permission to do so to those class action attorneys that will get something done about this. I have spent too much time getting nowhere with LG support. They dont even have the decency to follow up and actually help in a real way. Again anyone who has any connection with LG that thinks theyre going to make headway on this they could not afford the amount of expense to either recall or redesign those dryers that are out there that are ruining clothes everyday.

I purchased an LG Refrigerator the end of January which was delivered the 1st week of February. Three weeks later I was dealing with LG Customer Service as the compressor had twice made a terrible grinding noise. After several calls they escalated the issue for an exchange but stated it would take 5 days & to call back then which I did. When contacted after the 5 day period they again gave the exact same directive. I was grateful Best Buy agreed to change it which they did the 1st week in April and advised if I had the extended warranty with Geek Squad they would have taken care of it right away so I bought it on the replacement. The split door on the replacement refrigerator would not close properly & the alarm for that door did not function. Contacted Geek Squad who wrote upon order for repair but the order would not allow it to be scheduled for repair as there are NO SERVICE REPS in this area. How can anyone sell products that have a manufacturer AND an extended warranty when there is NO AVAILABLE SERVICE??? Best Buy sent 3 people from the local store & they offered to replace again but they only allow one (1) replacement on an extended warranty so if there would be anything wrong with the 3rd one I would be out of luck. So today I will go to Best Buy and hopefully get a full refund and go to a local appliance dealer (who services direct) to get a different brand that will cost more. We all loved the design of the LG but I no longer trust LG or Best Buy.

I bought LG 26Cuft Wifi French Door refrigerator (model LFXS26973D/01; SN 909KRAT00680) from Costco on Nov 12, 2019. It was 2-year warranty. Unfortunately, I am only 2 months late and both Costco and LG washed their hands from any manufacturing defect. The water filter that needs to be changed every 6-month does not work anymore even with LG brand filters LT1000 or LT1000P/PC/PCS (ADQ747935). I bought a new LG filter head (AKN729490003) and even it does not work. Calling Costco and LG has no help because only 2 months more than 2-year warranty. I tried a professional appliance for help, even they could not help. I am sure it is manufacturing defect and there is no recall. This means I have to trash this LG refrigerator just in 2-year. I would not recommend anyone to buy LG refrigerator and get frustrated like me.

RUST! Rust around bleach tray, lid lock, cabinet top edge, top at every penetration, and leaking, brown rust water from the lid hinges, then along back edge of lid. Rust began appearing less than three years after purchase but that is only when we noticed it erupting on outer surface. Opening the lid shows that it was probably rusting after first use. Besides all the cabinet parts and pieces rusting, it appears that most, if not all the internal screws, nuts, and washer holding it together are also severely rusted and especially concerning, the arms that the tub hang on are well rusted and three of four mounting washers for these arms (they support the wash tub, liner, and motor) are so severely rusted that I expect the supports to fail any day. It looked pretty when new and it was expensive but now, in less than three years, its junk! A warning to everyone to beware of ALL LG appliances.

Our LG LFXS24623 fridge experienced a compressor failure at 2 years after purchase. LG shows a 10 year warranty on the compressor however that is on the parts ONLY. I spent $400 for a Sears tech to install the free part. According to the tech he is replacing compressors on LG fridges constantly and there is a class action lawsuit against LG for compressor failures. In addition to the compressor issues, the ice maker is faulty and requires constant fidgeting to make it work. This is another known issue on LG products. The only thing worse than the design/build quality on LG appliances is their customer service. They are in some foreign country, they read off a script, are extremely unhelpful, will not pass you to a supervisor on request, etc. Life is definitely NOT GOOD with LG.

The Compressor died after 5 years, Tech support was OK and parts were free but still cost me Almost $1000.00 to repair. The refrigerator has one of the best possible designs for storage and access.

Refrigerator model LMX 28988ST - The manual for the appliance states that all sealed components are covered by a 7 year warranty for parts. Our freezer failed and on calling LG, we were required to pay $195 under their One Price program for all parts & labour associated with the service call. The technician deemed that the part was not repairable and that the entire appliance has to be replaced. LG now claims that the paperwork side of this takes 10 business days to resolve and we will only get a Prorated value of the appliance. To me, its simple - a part covered by warranty must be repaired, replaced, or the consumer otherwise kept whole. One thing is certain - I may be forced into a replacement LG unit, but is the last LG product of any kind I will ever buy.

We had this microwave for a few months and it started tripping the breaker. We had the breaker and all the electrical parts checked - nothing. We called to have it checked and repaired. They replaced a couple of parts in the unit - it still would trip the breaker. Called again and told them to replace the whole thing. Got a new microwave - and every now and then it will trip the breaker. Our old microwave NEVER tripped the breaker or had any issues with it, we only replaced it because we were remodeling our kitchen with all new appliances.

I had dealt with our old washer for years. It would become unbalanced a lot. Clothes would come out with washing detergent, dirt, food and baby poop still on them. We decided to buy a new set and not have to worry anymore. We paid almost $2000.00 for the pair. Its exactly like the old one except were out $1000.00. The dryer is fine. Love it, but HATE, HATE THE WASHER. Scale of 1-10 it gets a 1.

What a HORRIBLE company. My refrigerator compressor went out after only 3 years. We have an extended warranty. They failed to show for the service appt, did not notify me via the text chain they CONFIRMED from, called from a FRAUDULENT NUMBER and then said THE CUSTOMER was unavailable? I called that day and rescheduled for 2 days later. They still did not show up. I called and they said they closed the claim because they NEVER HEARD FROM ME after the first appt???? Yes. they did (in fact their EXECUTIVE SUPPORT LINE HEARD FROM ME) and they told me my rescheduled day and time was today 8-12. At this point, they said it was going to be ANOTHER WEEK?! Why NO PRIORITY when THEY caused these delays?? Finally agreed to allow for and outside service provider to come out. I called him immediately and he was amazing. He was there within 30 min to assess the situation. Between him coming and 2 hours later, I got a NEW case number with a NEW service provider (which I didnt need or ask for) and they CANCELLED THE TICKET HE WAS WORKING FROM!!!! Now he cant order parts for me, and they expect me to sit home ALL DAY tomorrow to wait for another technician to come out?? I have never experienced a worse customer service situation in my life. I will never buy anything LG again and will definitely be spreading my story anywhere I can. Still no fridge, lost all of our food and no resolution or ounce of compassion from this company. BUYER BEWARE!!!

I bought a LG instabile refrigerator and got it in August. The ice maker and water dispenser no longer works. Did the test option but it did not work. Called LG and was on hold for over 7 minutes and finally gave up. I have to try and call again tomorrow. I am very disappointed with the product and the customer service.

I bought an LG refrigerator with two doors side by side and two freezer doors underneath from Best Buy at west farm mall in Farmington, Connecticut three years ago. The new fridge price was $2,100. Last month the fridge stopped working. Do not know what the problem is. Reading all the reviews with the same problem, I was wondering if I should even call the repairman and spend and lose additional money on this lemon of a refrigerator. If anyone is filing a class action law suit, please let me know.

We have had our LG Front Loading washer for 1 year. For the past 6 months I have found stains/marks on my white clothing. Sometimes there are marks all over the pants and sometimes just a few marks. The stains are rust colored. NOTHING will take the stain out! I have tried every solution/tip out there to get them out. I have thrown away some of my favorite white clothing because of this and am now FED UP!!! We clean and sanitize our washer frequently and we leave the door open when not in use. WHAT is wrong with this washer!!?

I like how advance it is, its an amazing fridge and fits all my needs with a cooler, water dispenser etc. Its also pretty amazing that it comes with advanced features that many other fridges dont come with, so I would easily pick this company again. Its super easy to use, and get be done easily. I love it and wouldnt pick any other company, I do like the water dispensers, and stuff like that, they tend to come in handy. Its advanced and fits todays era of how things work and run, since now everythings technology based, and everyone is switching to more technical things. LG fridge a will make things feel more futuristic and add a beautiful futuristic vibe in the house or apartment.

There are two ovens and neither of them is large enough to bake a tube cake or roast a good-sized turkey. To access the lower oven is a chore, especially when the cook is bearing a heavy casserole.

I trust this brand and I had other products of LG like cooking appliances, microwave ovens, dishwashers in past and always had positive experience about LG products. Cool innovations like space-saving features, eye-catching style and energy efficiency, love the alarm feature, the room for storage and the bottom drawer freezer. Everything worked well except the ice maker. The ice maker clogs frequently and has to be manually emptied or pounded from inside the door to release ice from the door ice dispenser. I had couple of service calls and it still did not function properly.

My family member purchased this brand new refrigerator and in six months the ice machine was not working. We called LG for service and their diagnostic testing resolution was to not open the refrigerator door too often. We responded that opening the doors should not cause the ice machine to malfunction. We reset it; and eight months later the compressor goes. This thing is a lemon. What saved us from further expenses is the fact we had purchased the extended warranty. We did lose food and LG reimbursed us up to $300.00 for the loss. There is no way that a $4000.00 fridge should be breaking down this fast. We have had models costing far less (hundreds) that has lasted 15-20 years: the repair man stated these smart models will only be lasting 6-8 years. Ours hasnt lasted six months to just over a year. My advise, keep it simple, and avoid LG products. There was a local news story that LG contracts out the parts production to many different smaller companies all over the world, so they cant be blamed for their lemons. One must sue the parts company.

I just purchased fridge 12/2014 and had 5 repairs. Fridge freezes, touch screen computer freezes, freezer defrosts. LG refused refund. I spent more than $2400. Customer service worst. Wont transfer to manager. They just try place band aid to cover repairs while warranty expires. Waste of money I spend so much on raw food causes by malfunction and inconvenience missing work meeting with technician. Repair visits for malfunction analysis are separate than when replace parts. Not done at same time. Worst purchase ever...