Weve had it almost a year, the problem was evident from the start; at times the washer would NEVER stop. The first call to LG service said there were no faults in the machine (over the phone code reading) just out of balance load. BUT we were told NEVER put pants AND shirts in the machine together! Err, WHAT!? The second call we were told we were out of the service area, funny; we had asked that from Home Depot BEFORE we bought it. But after a few emails to LG they did find someone and he came out and replaced the computer. Now the machine does finish the load IF and only IF its happy and in a good mood. Balance is really critical and it tries for a long time to rebalance it before giving up. I dont believe there is anything wrong with the washer at this point, it is just a BAD design, STAY AWAY. And the warranty department doesnt really give a damn.

I have bought a LG Microwave from Home Depot in Nov 2018. It stops heating in Nov 2020. Called LG customer service 800-243-0000 about bad Magnetron which is covered for 10 years. They refused to ship me a part and only ship it to a technician. I told them I have serviced and repaired my appliance and I am DIY and installed the microwave. they still wont ship me the part. Also they do not cover repair service. So I am now forced to pay out of pocket for this repair. Never buy LG microwave again. Bad product from Korea! LG Electronics NeoChef 2.0 cu. ft. Countertop Microwave in Stainless Steel Model # LMC2075STStore SKU # 1002634890

I bought a LG fridge in 2009. Within the first year, there was a recall on some part in the freezer which they did replace. Now, it is 2012 and I have had to have this fridge fixed 3 times at my own cost which cost me over $100 each time. My repairman says the problem is with the drain plug, a problem which LG is fully aware of. The hole around it rusts and the paint chips peel and plug up the drain, which in turn causes water in the freezer and on the floor. The fridge goes warm and the cool air cant get there. I just redid my kitchen floor the same year that I bought the fridge and the leaks are starting to cause warps in the flooring. I am so angry with this company for being able to sell such a shabby product and not having to be held accountable. I will never buy another any LG product on the market.This company is a disgrace!

I had a front load washer for years from Sears. My daughter purchased an LG front load from Lowes and it is always full of mold. She said she will never buy another front load. It is truly a shame. My mom had a front load when I was growing up. I purchased the Sears one in my 40s and loved it. This one though has been a nightmare.

Have it for 5 years now and it works excellent. Light load or heavy it just does not care, heavy duty machine. We are a big family and have our relatives over for party, birthdays and anniversaries. Im very happy with this product from LG and recommend it to my friends and family.

I purchased the LG Balance Top Loader from Home Depot June 2017. Recently, Dec 2, 2017 the machine shows an error code and in the tub of the washer the balancer has parted and is no longer connected/attached to the machine. I called LG and Home Depot at least 15 times each just to get someone out here to take a look at the issue but I keep getting the run around. Its now January 3, 2018, I still havent received a phone call nor have I seen a technician. It sucks because Ive purchased a 5yr. Extended warranty with Home Depot and its like money thrown down the drain. The machine is garbage. It takes hours just to wash 1 load. It was making a loud sound from the beginning that I had to report. I would never buy a product of LG again.

I love that it is a smart fridge. It makes ice and always stays cold. I dont have to worry about getting another one any time soon. I love it, its great for me and my family. There is no other like it. Nothing I wouldnt change anything as it is perfect the way that it is. I always tell my family and friends about this brand so hopefully they will get them one and enjoy as much as I do. It was the best fridge that they had in the store and it also matches the style that I have in my house. I wouldnt want to miss out on getting it before someone else does. Its awesome.

I purchased an LG kitchen suite from Costco because of the ratings and reputation of both companies. After less than 2 years we started having issues with the food not being cold. We ran all diagnostics and it said nothing was wrong. Now, a little over 3 years later, the freezer and fridge do not work. The repairman gave us a quote that was higher than the price of a new fridge, which I can’t afford. I just don’t understand how the compressor died so quickly. And according to the repairman, the unit will never be the same even after repairing this part. With all the issues with COVID-19, the loss of all the food is difficult since it’s hit or miss if I’ll be able to get the stuff I need for my family of 6. What am I supposed to do now?!?!

On Sat. Oct 18, 2014, my brother went into the LG fridge to get something, when he called out to get my attention. I thought it was smoke from oven. All attempt to locate fire in the oven was lean. I opened the kitchen window to air out the smoke. A few minutes later, my son goes to the same fridge in search of something and calls out with a more assured voice, dad I think the smoke is coming from the refrigerator. Upon getting back to the fridge, I opened the fridge part. It was smoke filled. The light was out. Toward the bottom of the fridge, I discovered that the egg carton on top of the cold buckets was on fire. It was still burning. The 18 count egg carton was totally top obliterated, plus a hole ate to the bottom. Bad deal.We recorded the whole experience and took a few pictures. I called LG and spoke to a rep who seemed to be empathetic. LG decided they would have a technician contact me, but non was available for the next two weeks. The rep told us that she would call me the next day after getting to work, at about 08:30, with a possible contact. She didnt. When my wife called them, she got nothing but the run around. Two days later, I spoke with a rep who was not getting to the bottom of the issue. Then I requested to talk to a manager. The manager patched the issue over to the Executive team, who made the decision after seeing the videos and pictures, that the fire was no fault of theirs. LG never sent a technician to look at my LG refrigerator. LG said people call and complain for different reasons. Thats subject to anyones interpretation. The long and short of the story is that cold refrigerators should never burn inside. It should smother out fire, not attract it.

I have owned an LG refrigerator with a bottom freezer for the past eight years. Besides the beautiful design of my refrigerator, I don’t have many good things to say about LG as a company. As a matter of fact, as a free trade supporter, I would limit access of this company into the US market because it does not uphold US product and service standards. The internal organs my refrigerator, made out of plastic, began breaking in the first two years. Two years ago when my refrigerator stopped cooling just before a big holiday for each I had to cook for and store food, it took LG four days to send appropriate serviceman to take care of the problem. The first repairman did not even have the appropriate equipment to fix the refrigerator and passed the buck on to someone else. When I called LG again and insisted on an LG certified repairman they had sent one. At that point I was out of warranty my refrigerator needed a new compressor which was installed two years ago in 2016, and for which I paid full price out of my own pocket. Recently I’ve had a problem where my freezer is not working but the refrigerator is still cooling. When the question of replacing the two-year-old compressor with a new one came up, LG stated that it’s company‘s policy is that if a compressor has been replaced and the refrigerator is out of warranty, the standard manufacturer warranty for compressors which is typically for most appliances 5 to 10 years does not hold water any longer. When you call for service you have to threaten and move up the ladder to speak to a few supervisors before you can get an adequate service. I will never own any LG product again and I would gladly share this recommendation warmly with any person I know. Who needs you LG? Go back home and stay there!!!

Worst washing machine ever... Does not supply ample amounts of water...clothes rarely come out clean, or thoroughly rinsed. Destroys towels, blankets, and basically anything else that is put in the washer. Customer service is as big a joke as the washer. Keeping large loads balanced is a time consuming joke, Do not buy this washer.

Purchased (4) LG appliances from Lowes. The dishwasher, model LDF7774BD has poorly designed racks... glasses and dishes fall over or roll around when you open and close the unit when adding additional dishes until it is full enough to run. The rack design is the big negative, will not hold as many dishes as our old one. We really did read the owners manual and watched the online videos which are not much help. Called LG customer NO Service and imagine they said they have never heard this complaint before... ha! DONT BUY LG DISHWASHERS EVER!! We will be returning the dishwasher to Lowes.

Great price for all the features I was looking for. Met all needs I was looking for. I was looking for black stainless steel and LG had the best look. I like the black stainless steel, the display and how I can change the shelves inside, the pull out freezer and side by side doors. Ive always liked the look of the aide by side doors. However, Id like more space in pullout freezer, not freeze things in the fridge as easily. If the freezer was bigger I wouldnt need a separate freezer. I wish it were also easier to change the temperature of the fridge and freezer. Overall I would definitely buy again.

My dryer has not worked properly since I got it. Nothing is ever dry after the first try, regardless of the option I choose. I contacted LG numerous times, all to no avail. Now, I babysit my dryer and keep turning it on until my load is dry. Ridiculous.

Put clothes in to dry. The light inside of the drum lights up but the control doesnt work. All knobs to push and pull. But nothing works. Ive the electrical.

I bought my LG French door refrigerator in 2011 and its pretty much dead now. The ice maker was always flakey but we lived with it. The gasket doors started hanging up and we lived through it. Then ice maker stopped making ice. Ordered new ice maker but found out that it was not making ice because it was not cold enough. Cleaned the coils and it just slowly got worse. Ordered a temp sensor and the main pcb. Tried those parts but still not cooling properly. Called LG. I figured it was the compressor because I read that LG was using bad compressors. Paid a certified LG service provider 600.00 in labor to replace compressor.Called Friday and by Tuesday they were replacing the compressor, wow Im feeling good about now. Two guys 4 or 5 hrs later and calls to LG and they were told they needed the main pcb. I gave them the new pcb I had ordered and the same problem persisted. The compressor shuts down after 15 minutes. They said they would have to order another one from LG and come back. After not hearing for a couple of days I called them and ask them What was up? They said that they ordered but because LG was having so many problems with these compressors they were back ordered and they had no idea when a new compressor would arrive. They said not their fault call LG and ask them.Call LG but they were useless. They said they were not having any issues with bad compressors and dont believe anything you read on the internet. I asked What about the service provider? Is he lying to me? LG responds that it does not take much to become a warranty service provider just ask to be one. No training. Wow! LG pretty much said 7 years is the lifespan of their products and then they become legacy and put at back of the bus. They will provide parts if they can get them. I own a LG55 inch tv that fail after about 5 years, found a main board out of Nova Scotia and was able to repair that. If it wasnt for that it would in the trash.So here is the problem I paid the service provider to replace the compressor and LG provided the part but if they have to come back to do it again who pays for that? LG can send another compressor but theyre not paying for the service. The service provider had two guys for about 4 to 5 hrs. Why would the service provider work for free? I can see this evolving into cant get parts from LG and LG saying they have no issues supplying good parts forever and never repairing my fridge. Thank god I did not but an LG exploding phone. It took them forever to recall those phones!

My husband and I bought a house with a LG range already present in the house. After using the convection oven for about ten months I noticed blue specks in our food. I investigated the inside of the oven to discover the blue enamel was peeling. I called a repair company who called LG, they requested pictures be sent of the oven. LG said they would provide a partial refund if we could produce a receipt for the range since it was out of warranty and irreparable. We can not produce such document because it came with the house. I demanded to know if the paint we digested was toxic, the customer service rep said he would find out, but would not pay for the stove.Another week (three now) went by, I have a recorded message from another customer service rep stating they will not pay for the range and also could not tell us if the paint was toxic for another MONTH!!! Because it was made in Korea!!! If the paint is toxic, we will be dead in another month I guess. Any product used for cooking, peeling paint containing unknown substances from Korea MUST be recalled!!! LG may refuse to replace my range because I dont have a receipt, but they should at least offer to pay medical bills for blood testing of the four people whom ate the unknown substance in their Korean enamel.I wanted to help others avoid this same trauma so I took to Facebook, where LG accused me of spamming and blocked me from their page to hide this toxic secret. I also still have this message saved to my phone. Like every other complaint on this site, I am sure they will say they take pride in their product and refer me to the website. The fact is the website, the company, customer service, no one knows or cares what we ingested and until this is fixed this product needs to be taken off the market.

This washer is not a true balance washer as stated. It will pause with the UE code so I can redistribute the clothes or fill with water and try to re balance on its own adding an additional 10 min to 3 hours worth of wash time every single load. It will display UE regardless of light, medium or heavy loads. It wont even allow me to do the full tub clean option without pausing with the UE. No kidding!! I have called LG in regards to this matter and they state that the washer must not be balanced (and I assure you it is and has been checked with a level to see if I am losing my mind.) I do not understand why this washer is being sold still and not recalled. This is in regards to the LG Model WT4870CW Washer.

Looks beautiful stainless steel, french door, lighting etc... but has never produced 1 ice cube despite 12 visits from repairmen (to date). Losing count but so far 4 new icemakers, valves and whatever else has been replaced. We have reworked our schedule and lives to letting repairmen into our house to fix the icemaker on this new refrigerator only to NEVER have it work. LG has been kind during phone calls but I would rather them be rude and FIX it! It has a SMART DIAGNOSIS on the inside of the door that allows me to hold my phone to for them to diagnose, but that didnt work when I talked to them either. We have been buying bagged ice and ice trays for and expensive new refrig. for 2 1/2 months now. When is enough enough? I woke up at 1 AM thinking about this most frustrating and horrible product I have ever owned (& our family owned a Yugo dealership at one time) - if that tells you the level of frustration this has caused.

Love my washer and dryer set. They are the extra large load with steam in washer and dryer. I’ve never used the steam setting in the washer but like it a lot in the dryer. It’s good to touch up wrinkles. The set is also very attractive.

I purchased the microwave a year ago and it works great and warms up food evenly. I clean it easily. It looks brand new inside and outside. The color I have is black with some chrome linings and inside its beige.

I purchased my LG side-by-side refrigerator from Best Buy in October 2016. Initially I was very pleased with the unit, no problems until late June 2018. The temperature dropped significantly and the freezer no longer kept food frozen. I was informed after placing a service call that the compressor ceased to work and other updates were needed to the refrigerator. One year later in July 2019 the freezer and refrigerator are again working insufficiently. I have lost a ridiculous amount of food in both the freezer and refrigerator. I am again using a cooler, buying ice frequently. I contacted the LG customer service department this past Sunday July 21, 2019 to inform staff of a malfunctioning refrigerator and to complain that this was the second incident in three years. I was given an appointment for July 25, 2019. My husband took the day off of work in order to receive the repairman. After no one showed, my husband contacted LG customer service department and was informed that the appointment had been canceled. We did not cancel the appointment. LG customer service informed us after some time that A& E Factory Service, their contractor, canceled the appointment and did not inform LG nor did they inform us of the cancellation. Eventually my husband was given an appointment for August 5th 2019, two-weeks from the originally scheduled appointment. He explained the challenges in retaining food, money lost, and that we have a five year old daughter who had clumpy milk that had to be discarded... the next available appointment was moved to August 1, 2019. I phoned yesterday, July 25, 2019 explained the above and inquired about the earliest available appointment. After being on the phone for twenty minutes I was informed that the earliest possible appointment is still August 1, 2019 however it is not confirmed, therefore I do not have a concrete appointment as of yet. I was told that someone will call us to confirm the actual August 1, 2019 appointment next week. I am very disappointed. I am very dissatisfied. I will not purchase another LG refrigerator again.Jacqueline **

I liked all the extra features the refrigerator offered. My lg had an automatic ice dispenser that gave crushed ice or cubed ice and also gave water. I liked that I could choose between crushed ice and ice cubes. I like to be able to get crushed ice for my drinks. When I drink soda and water I like crushed ice. When I make mixed drinks and daiquiris its easier to not have to crush the ice myself for so long. The temperature was not always the easiest to control though. Sometimes the refrigerator got too cold and my vegetables got frost on them. When I turn it down too low the vegetables all spoiled too quickly.

2015 LG french door refrigerator Model: LMXS307465 - Purchased December 2015, so just over 2 years old. Suddenly not cooling adequately and had ice building up. After defrosting and cleaning, would not cool to safe food storage temperatures. Several phone calls to LG for phone diagnostics were no help. Finally said it needed a service call and gave me numbers for 3 different service companies. Either they didnt come to my town or didnt work on LG. Finally found somebody to come on my own. Now awaiting a new control board. Called LG back to find out that part was only covered for a year under my warranty. That was an expensive fridge with a lousy warranty. I suspect Im not the only customer with this issue.

I purchased a brand new LG Range, Model #LDE3031ST that was delivered from Best Buy on February 8, 2014. I am only at this residence on Saturday and Sunday where the Range is, so it gets minimal use. On April 8, 2014, the bottom oven of the range stopped working. I contacted Best Buy who referred me to LG. I jumped through hoops with LG. They insisted I send them a receipt documenting that the unit was new and still under warranty. I did this the same day. No response. Two days later, I call again. I am given the number of the local repair company who is suppose to fix it. Fine, it was a Saturday so I was told by LG that I should hear from them on Monday. I did not. On Tuesday, I receive an email with a repair date of Tuesday. I call LG to find out what time and they tell me that it has been cancelled because the repairman said I wasnt available. I never received a call and I actually have someone sitting at the residence all day this day. I am told that they can come out Friday (today). Fine, I have someone sitting there waiting. I call LG this morning. They are closed for the holiday. I call the repairman. This is my third call to the repairman who has not returned my calls. He is rude and states that they have no repairs scheduled for today. That maybe Monday or Tuesday he will call me. Easter is Sunday. I have 20 people coming over that I have to feed cold cereal because the oven doesnt work.I am getting a run around for a lemon. I have been waiting 20 years for a new range that works. I am not happy with this one. LG does not stand behind their product. When I continually call, I am confronted each time with a, what seems to be the problem. Evidence they do not keep records. Do NOT buy from LG. Its the worst experience I have ever had with an appliance. I plan on opening a claim with the BBB and my local Attorney General.UPDATED ON 01/23/2015: I had written a previous review regarding the horrible service I received from LG. Since my original review, a service tech has come out to my home 4 more times to fix the same issue. LG refused to give me a new range. For the year I owned the range, 15 days was the waiting period I had to wait for the stove to be delivered. The first service call I did not have a working range for 6 weeks. The second service call, no range for 3 weeks. The third, no range for two weeks and the last service call, no range for 4 weeks. So out of the 12 month warranty, my range only worked less then 8 months. Buyer BEWARE. Every holiday last year was ruined because of this stupid range. Every holiday, I was without a range that worked and LG responded with, We are very busy with it being the holidays. The service tech, which was very nice and not working directly for LG but an independent that I made them send because the LG tech never showed up and never called. The tech told me that these stoves constantly have trouble because its a smart stove and the motherboard can break from a brown out or the simplest things. Run from LG.

When you pay $3500 for an appliance you do NOT expect it to break down and require the same part (that cost $240 to have the repairman fix) every 6 months. We bought the L-G LMXC 23746 at Best Buy in June 2015. In November 2016 shortly after the 1 year warranty expired (of course!) we had to replace the Evaporator Fan Motor. Since that time every 6 months the refrigerator starts to make a loud hum and we know it is burning out, AGAIN! Every time the repair man comes it cost $70 for the part L-G EAU 61505014 (Motor, DC), $50 for a service call, and $110 for labor to replace the fan. Clearly there is an issue with this LG product considering all the reviews citing the same problem. I thought there were laws to protect consumers from companies who make and sell DEFECTIVE products. But I guess we just have to keep paying $500 a year to fix it twice a year or invest thousands to replace a 2 year old appliance. NEITHER option is desirable! Disappointed with LG and with Best Buy for promoting this clearly DEFECTIVE product as a high-end REFRIGERATOR appliance.

The appearance of the washer is great but its not user-friendly after 4 months of using it and using it lately it has now developed a very loud annoying squeal and please do follow the soap guides otherwise youre going to be washing them two to three different times to get the soap out. Ive learned how to use it since having it so my lifes a little easier. Thank you.

After 15 years of waiting and saving our money, we finally decided to buy a large size LG refrigerator. We bought one LG large size fridge (Model No - GL-378PLQ4) with 2 extended warranty from Croma store on 30th April 2014. But from day one, only we started facing having cooling problem with fridge. We lodge 2 complaints within 2 weeks and every time they concluded that the Fridge is OK at their side. But when we lodged complaint 3rd time on 17th May 2014, the LG engineer found that yes, there is some issues with compressor and need to get it repair.Since its newly purchased fridge not even one month old, we requested them to replace it. Yes, the product has 3 years warranty. Then they finally started their game. Mr. Sandeep **, senior associate in LG office in Vaishali, promised us to get fridge replace within 2 weeks. But whenever I called them, either they are processing my request or in process state. Later on Mr. Sandeep ** informed me that the company has stopped production of this model and they dont have similar piece now. He assured me to return my money and got ready to initiate the process to refund our money.Again after having so many calls, Mr. **, Senior customer executives collected one cancelled check and they took signed on their document as part of their money refund process. May month was already gone and it was mid of June. Every time I called to LG customer executive person to request them if they can get the status of my request from Local LG executives. Later on, ** associate that handles replacement request called me up and said they cant refund my money, and will provide me another alternate model. Though I was not ready to accept after having such bad experience with them, still I got convinced and asked them to provide me a model at least with same configuration. Since we have already paid for that.I also talked to Mr. **, head of LG department. He convinced me that they will provide me a better model with better configuration than the one I purchased. They offered me LG Model GL- D372RLJM. Since we have been already frustrated from last 2 months with having *N* of calls to all senior/junior executives, I didnt had power to check on LG showroom now. Since they all were saying its latest model than your last model and its much costly than your one. I trusted them and asked them to deliver it. Finally on 3rd July, 2014 they delivered alternative LG model which was of medium size. Its one row less than our one. I called Ms. ** and asked her to take it back and said its not on agreement on what we convinced. She said they will look into the matter and will try to resolve it asap.I called many a time to LG customer executives, Ms. **, Mr. **. But I didnt receive any response. Then after one week, Mr. Sandeep called me stated that they cant do anything now because we accepted their replacement fridge and signed on their documents. And secondly, its being one week now and its too late to raise your voice on this. I tried to convey my message to them and said, Sir, Ive been calling to all of your executives since first day only when you kept your replaced fridge and ** knows all of this incidence. But he didnt agree and said they cant do anything now. Its not cheating and what we call it now. Company has stopped making more model of what we purchased. Thats not customer fault and why customer has to compromise with medium model in that case. I request to this forum if someone can listen my voice and do some justice to us.

French door in door refrigerator with ice dispenser - I bought this refrigerator from Frys Electronics about a year and half ago and it worked like a champ during the warranty period but while we still joying and dancing being too happy with our purchase and as if there was a timer inside this thing and just right after the warranty was over things began to fall apart one thing after another. I bought this refrigerator for about $2100 and so far it did cost me $1185 for repairs because as it turn out the parts were covered but not the labor. LG customer service stunk the high heaven as they were not able to replace the lemon that I fell for. For the rest of my life, Ill never buy anything made by LG.

Purchased the LG glass cooktop stove as part of a package - model # LRE3193ST in Oct. 2017, less than 2 years ago and one of the glass stove top burners started turning on by itself. I was awoken at 1:30 am this past Sat by smoke alarm because of a fire. I had placed a dish towel on top of the stove which I had not used for 3 days. Today I came home from work and the same burner was on HIGH. Thankfully I had cleared the stove top off and have not used it. It could have burned my house down while I was at work. Has anyone else had this happen?

Dont buy any LG Refrigerators! It might be less expensive, but it will create more trouble to you. My LG refrigerator failed less than 5 years. Their consumer services and local 3rd party technician are not well trained. The $350 I paid for services is down in the drain. If they dont know how to fix it, just tell me and I will buy a new one. Dont buy LG.

Dont never ever buy LG refrigerator, they put 10-year warranty the refrigerator door but dont believe it. They never answer your request once you want use warranty service!!!

I purchased a complete kitchen full of LG stainless steel appliances to update my kitchen. There is no way you can keep the stainless on any of these appliances, mostly the refrigerator looking good. Hand smudges and any water drips on exterior surface of stainless are impossible to get off. I have tried every brand of stainless steel appliance cleaner on the market. It is a full time daily ritual cleaning, wiping, rubbing, and polishing the stainless surfaces of these appliances and still I cant get some water drip marks off, and I have no children. I know theyre not smudge proof but I should be able to clean them up to look like something. And I thought I was updating!

Model LFX28978SB - For the 2nd time in the last 4 months, I have thrown away all of the food in our LG refrigerator/freezer. This refrigerator had the compressor replaced 4 months ago and then again, one month later. Now, apparently, the electrical board needs to be replaced. This is a $2,300+ appliance that is less than 5 years old. Just talked to the company that is actually doing the repair and apparently LG wont overnight the part we need because they are paying for the repair. If we are lucky, the part could arrive by Monday at 4:00. Too bad I have two kids and a husband that require 3 meals a day. As far as appliances, LG does NOT provide customers with reliable refrigerators. LG customer service is by far, the worst I have ever had to deal with. Sorry LG, but life is not good with you!!!

I purchased this LG refrigerator LFC20770ST/01 on 4/14/2013 and it has been leaking lately. About once a week, there is a cup of water on the floor that I have to wipe off. Today, I reached on the bottom shelf of the refrigerator where the freezer basket is and felt a sheet of ice on the bottom. A friend asked me to defrost the ice and clean the tube that connect the bottom pan. I dont get it. Why do I have to do this? I used to defrost my refrigerator in the 1980s as a kid and we are in 2016 and LG is still using the same technology?! I promise you LG, I will never ever buy a Korea made product again as long as I live.

This is a PSA regarding LG dishwasher LDP6797BD. First do not buy any LG products. I purchased this dishwasher in Oct./17 and it has been broken down twice. The repair tech arrived to fix it and the parts shipped were damaged so therefore he could not fix it. So called customer service. Rep Ali started talking the moment I asked that the unit be replaced explaining that the repairs had to be completed. He was finished with his work and explained that to her, she then told him he had to talk to technical department in order to recommend replacement. Our repairman assured me that LG doesnt replace any defective appliances that they will replace every part instead. I will be replacing this piece of junk and will tell everyone on every site I can NOT TO BUY THIS POS from LG Electronics.

I have an LG Gas range. The temperature sensor in oven has gone out for the second time. Of course it’s not in warranty and of course the part isn’t either. Over $200. To fix again. This is the last time I buy LG.

Updated on 5/17/2021: My previous review (Feb 2021) stated 3 repairs within 3 years. My gas oven (LRG 3193ST) will not maintain temperature. Taking 90-100 minutes to cook a pie (45 mins). We had a new oven replaced by Best Buy within 1 month of purchase (August purchase, November install 2017) because the display would not work when installed. We have had the ignitor replaced 2 times in the last 2 years (July 2020, Feb 2021) at our expense because they stated our warranty was expired when contacted first time.I received a call after my previous review (2/2021). The gentleman stated he would work with us either on replace or money back. But when I stated it was currently working due to repair the previous week, I was told he was unable to help us. The oven no longer maintains heat AGAIN only 3 months after repair. I tried to contact LG via phone and a recording state they were overwhelmed with calls to try again at another time. I tried a private message with no response. I AM A FRUSTRATED AND UNHAPPY CUSTOMER.Original review: We purchased a complete LG kitchen package August 2017. They were installed in November 2017 when kitchen was finished being remodeled. When turning on the oven the burners would work, but oven would not turn on. They stated it was the circuit board and a brand new oven was brought in and installed. In July 2020 the oven would not maintain temperature, at times not even turning on. Since it was not covered under warranty, we called a repair company to come in.They replaced the igniter. Starting in January we had the issue again. The oven would get up to heat then turn off leaving food completely uncooked. It would occasionally heat up and maintain the temperature but became so unreliable we rarely used it. Yesterday, February 2, I tried to cook dinner, the oven went up to temperature and then cooled down immediately. I turned off and tried again, the oven refused to heat at all. We now have another repair service call. It is getting expensive and the oven is so unreliable that I would not recommend an LG gas stove/oven.

We are in the middle of an LG refrigerator nightmare! I am so upset I dont even know what to do next. We have been without a refrigerator for over a month now with no end in sight. The supervisor at LG was so rude and disrespectful and eventually hung up on me. We have a 3 yr old French door model. Started with the ice maker not working, then the entire unit stopped cooling. LGs certified repair person came out, did absolutely nothing except pull fridge from wall and broke something in the process so now its even worse. LG wont even admit this repair service is on their list!!! Apparently, there is also a bulletin on my model for the Grill Fan Assembly. The repair person said I needed to call LG myself and ask them to send me the part that was under warranty. Called LG, they basically laughed at me and said but your refrigerator is not showing the correct code for that part. REALLY??? It was showing the correct code before the fridge got worse. They both need to be sued! I completely give up. What can we do???

I purchased from Home Depot the LG front loading washing machine model # MW2050CW in April 2011 so this product is only 7 years old. It started making a loud grinding noise in the spin cycle, so I called LG directly to see what I should do. Someone from their technical department asked me to start the spin cycle so he could hear the noise. He quickly diagnosed it as bad bearings. Since the machine was out of warranty, I was transferred to a different department, thinking I was still talking with LG. I was talking to Assurant Warranty, who LG uses to provide repair service when their appliance is out of warranty. However, I wasnt informed that I was no longer working with LG which I believe is very deceptive. I signed a repair contract for 3 payments of $95 each on Sept 28, 2017 to begin the repair. A local repair company called Authorized Appliance (would not recommend them either) sent a technician on Oct 2nd. He also turned on the spin cycle, listened to the noise and confirmed what LG had told me over the phone was bad bearings. He performed his diagnosis in 10 minutes. Within 2 weeks, I received a call from the warranty service stating they had received the technicians diagnosis and authorized the repair. On Oct 28, 2017 the second payment of $95 was charged to my credit card. Early in November, I called the repair company to be told they were still waiting on 1 more part to be delivered which was the drum for the washer. On Nov 13, I called the warranty company to hear from them what the delay in fixing my machine was all about. They were unable to reach the repair company due to a large volume of morning calls and asked me to try them later in the afternoon, but assured me they were staying on top of this. I finally reached the repair company on Nov 21st only to be told that Assurant had canceled the drum order because it was no longer available. The drum has a lifetime warranty and to be told the part isnt available on a 7 year old washer is completely a rip off by LG. During the same phone call with the repair company, they told me that Assurant informed me of the decision on Nov 2nd and had already refunded me and that I had cashed the check. Both were lies so now I know Im really getting the run-around. At this point, I called LG directly twice, and spoke to a final person who said my complaint was being directed to the special customer service department of LG for a decision. I was told that I would hear back from them within 3 to 5 business days. I confirmed that Wed, Nov 29th was the last day I would hear from them. That was yesterday!! I will call them today and demand some answers how they are going to correct this problem. By the way, I was charged $100 (which will not be refunded) for the 10 minute service call. DO NOT BUY A PRODUCT FROM LG ELECTRONICS, INC.

Well this washing machine is AWESOME. Works great and I can wash 15 beach towels at one time and even King Size duvet sets and NO problem. I have had this machine going on 10 years and I have had No issues. Even sings me a nice tune when it is finished....

April 1, 2016 I purchased an LG French Door Refrigerator from Topline Appliance with 5 yr extended warranty from New Leaf Svc Contractors. Within the first 2 yrs, the compressor died and we lost all our food. The Warranty co only replaced up to $200 for our food loss. The compressor was replaced and the refrigerator worked fine for a while. In Jan 2021 the display stopped working on the door panel. Contacted LG and together we got it working. On 2/19/21 the ice maker stopped working. After multiple attempts to troubleshoot via the manual, and with LG representative, I contacted Topline, they put me in touch with the warranty co for repair. I finally heard back from them on 2/25/21. The repairman, ED came out on 3/3/21 didnt have the right parts to fix it, so order multiple parts to be delivered. He came back a 2nd time on 3/11/21 and replaced the computer board along with other parts and it still didnt fix the ice maker. He put in a request for a replacement door or replacement refrigerator. I was told the door was on back order and should be delivered by 4/4/21. Never heard from anyone and the door never came. On 4/12/21 I called New Leaf because the display stopped working. Several troubleshooting attempts failed. On 4/27/21 Jordy at New Leaf stated it door could take up to 12 wks and that it would take care of the issue with the display as well. He told me he would contact LG & call me back, never got a response back. Multiple attempts to contact New Leaf (Jordy) & LG regarding the status of the door were ignored again. 5/7/21 after multiple holds, I finally spoke to Jessica, supervisor with New Leaf. She told me her hands are tied because the door cant be outsourced & has to be specially made by LG directly. She put me on hold while she contacted LG to get further information regarding the status of the door. After many inconsistencies with LG, she said she would look into it further and get back to me. Here it is 5/17/21 and still no word from LG or New Leaf. I blame LG & New Leaf for poor customer service as well as a product that does not live up to its supposed 20 yr life span or price tag of $2500. If I dont get a response from them or receive the door by 6/3/21, My next step will be the media & my attorney. I DO NOT recommend LG French Door Refrigerator! I do however, love the black stainless, and the large capacity it holds.

Purchased an LG front load wash machine July 2013. Unless the wash machine is running the door is left open. We are having terrible mold issues. I can clean the mold off of the rubber seal where it is visible but there is a lot of mold where the seal meets the drum and the rubber does not fold back. I have tried cleaning it with a toothbrush and bleach since my finger barely fits in the space but the smell is still horrible and there is no way to wipe the mold out of the small space. I know the problem isnt detergent because I only use one pod per load and dont use fabric softener. I would definitely not recommend an LG front load washer!!!

I purchased an LG washer and dryer approximately two years ago. I’ve had no problem with the dryer however occasionally the washer doesn’t drain properly. They are front load. Even though the washer doesn’t drain properly on occasions it does an excellent job of cleaning your clothes and I don’t use bleach but my whites are just as white as when purchased.

My LG has been very reliable for 9 years. I love having the freezer at the bottom with the double refrigerator doors at the top. The ONLY design feature I don’t like at all is the temp controlled drawer that goes across the full width of the refrigerator. In order to use that drawer you have to open both doors. Would much prefer 2 smaller drawers accessible individually from each side.

My experience with my 1 yr old LG washing machine is terrible. Clothes, linens, etc. end up waddled in a ball at end of rinse cycle. I can spend another hour listing my anxieties I about this machine. My recommendation to other consumers is: THINK TWICE PLEASE. Worst appliance mistake I have ever made.

My husband and I purchased an LG appliance package from Best Buy (about $5k) when we bought our new house in May 2018. It included a refrigerator, stove, microwave and dishwasher. In March 2020 while self-isolating during the Coronavirus pandemic our refrigerator compressor went out, resulting in the loss of around $250 worth of food. This is bad enough, but it happened with a food shortage going on because of the Coronavirus panic-buying that is happening everywhere. We had to wait 3 days before we could get a repairman out to us. Thankfully he had a compressor; it was under warranty, and was successfully replaced. The fact that LG KNEW that they had faulty compressors in their refrigerators, and that neither Best Buy nor LG contacted us to notify us of this defect is really a problem. We are out the $150 that it cost for the repairman, as well as the cost of the food we lost. I will never buy another LG product since it appears that they dont care about the consumers, only about their bottom line. If youre thinking about buying an LG appliance, DO YOUR RESEARCH FIRST and read reviews.

I purchased the LG 6.3 cu ft self clean oven in black stainless. 12 months in (even though I baby it and am very careful) the paint is chipping off. Now 1 month later the fan motor growls every time I use the oven. I called LG and asked if they would cover the repair simply because it is so very recently out of warranty. No. No chance. $125 to have a technician assess it and then whatever the parts and labor are to repair it. If the product is only designed to last 13 months perhaps it should be cheaper than $1100. I have used it approximately 300 times for about an hour max each time. So 300 hours of use should be all you should expect.

LG 7600 top loader does not have the capacity to really get clothes clean. As it drains it leaves a scum which gets left on clothes. In my 45 years I have never had such a poor performing machine. My husbands jeans were dirty and mucky from working out doors. I ran it on the best setting I could find. I took them out and put them in the dryer. There was so much sand and dirt in the filter and the bottom of the dryer. I knew the washer had not even came close to getting them clean. Because it has no agitator, the clothes are only bathed in water so really dirty ones dont come clean. Oh how I wish I had my money back on this machine.

We are joining the rest of duped LG purchasers. We purchased a French Door refrigerator LFX28968SB in 2015 and on 9-19-18 we had to throw food out and are now using a cooler with ice to keep essentials. The refrigerator and freezer stopped cooling. We contacted the store where we bought it and a service tech came out on 9/20/18 and said there was nothing he could do. It ** the bed. I called customer service (which the rep was rude) and she stated we needed to have a certified LG tech look at it and they need to submit the repair request. She gave the one, which there seemed not to be more than 1 in RI. Contacted Certified Service Co. and they seemed to be having issues with doing work on LG and said I would have to have parts sent to me if they were under warranty. I agreed. Now after reading all the reviews Im cancelling the service call and going to buy new refrigerator and it will not be a LG for sure. I think a lawsuit against this company needs to be revisited. There are way too many lemons out there and they were not cheap. Not to mention the loss of food and tons of aggravation!

Purchased top of line LG washer/dryer ($2,256.79) from Warners Stellian (WS) with 5 year warranty- expiring 2016. Model #WT5101HV. Between WS, LG, and NSI extended warranty company, theyve been unable to repair or replace our wash machine. Weve been going to the laundromat for one month. We are beyond livid! Each entity blames the other, no one will take responsibility. I would not recommend WS, NSI, or LG to anyone. Beware! We just want a working wash machine!

I must agree with the reviews Ive read on this site. I purchased my LG washer and dryer in June of 2016. If the fact that it takes forever to clean my laundry which doesnt come out clean, it produces a terrible smell! At the floor level there is a drain and filter which instructions advise to clean monthly. It is hard for me, at 70 yo, to get down on the floor on my belly to clean this contraption, but it must be done. Draining the nasty water from this little hose (about the size of a pencil) is more than a notion. I agree with many others that for what I paid for this machine, I should have gotten a better product. I will never purchase another appliance with the LG label. Any others have experience with this smelly filtration system???

After less than 3 yrs. the Sears Kenmore Elite died and we lost over $400.00 in food. It took 6 weeks to even get a repair man to service it with new parts from LG. 3 days later it died again now it is taking another 2 weeks to have someone look at it again. Life is not good. I will never buy another product that is made by LG. I had to buy another fridge while this one is in my kitchen taking up space.

Our refrigerator (model LFXC24726S) was bought at Best Buy Pacific Sales in 2/15. First there was a recall issue in the flat drawer and it kept freezing. It was fixed at no charge. Two weeks ago I went to get ice and all I got was water. My entire freezer was defrosted and the fridge part was getting increasingly warm. After calling the Geek Squad for repair and finding out that my extended warranty was applied to a Samsung fridge I had returned (did not fit properly in my kitchen) and never credited or transferred to the LG. So no warranty, even though it was not our fault. Now nearly 2 weeks later, I find out that the problem is a Freon leak and they cannot fix it. When the Geek Squad came to see about the reason for the failure of this very expensive fridge, he stated that he had 3 LGs have the same thing in the last few weeks. He noted that all the fridges were ALL approximately the same age (3 years or less). After going to corporate since I had gotten nowhere with anyone else at Best Buy, they are finally replacing it. Im hoping this wont happen again in the near future. Fridges are supposed to last more than 3 years.

My husband and I bought a LG refrigerator from Home Depot. It was an LG refrigerator. We had problems with the ice maker not long after we bought it. We contacted LG about it and they sent a repair man then it developed more issue. We have contacted them and they said they would refund our money. Now they wont even answer our emails or calls, now dont buy an LG product.

I bought an LG French refrigerator less than three years ago. It stopped working on August 18 and I was told by my service person that the circuit board was dead. He ordered one from LG, which has no parts distribution other than from Texas, and said that it would be sent through UPS 3-day delivery. It has been five days and I still havent received the circuit board--no indication when and if it will ever come. Our food had rotted away and I cannot buy more as I have no alternative refrigerator or freezer.LG has no customer service credibility and the quality of this product is non-existent. No appliance should be sold without an at least 5-year All-Inclusive guarantee on it! I fault the government consumer advocacy departments for not putting this into law. I will not purchase another LG product.

I purchased a LG 6.3 cu. ft. slide-In ELECTRIC Range with ProBake Convection and EasyClean from Costco in 2018 for around $1300. I dont use the range a lot (maybe 8-10 times a month). During the warranty period, 2 burners were not heating properly and the oven was always between 50-75 degrees under where is was set. Under the warranty the 2 burners were replaced, but the technician was not able to figure out why the oven was not heating properly. We tried adjusting the temperate settings using the ovens setting feature with no real results.The month following the end extended warranty, I used the self-cleaning function on the oven which blew the thermal fuse. This was a $300 repair for parts and service call. Last night, the oven just quit working 10 minutes in to cooking a $170 prime rib roast for Christmas dinner after the temperature was turned up to 475 degrees. I might guess it is the thermal fuse again. Yes, the oven is now 4 years old, but it has never functioned properly since the day I purchased it, and it has gotten very little use. I would expect so much more from an $1800 appliance!

Please steer clear of this product. It is a nightmare to do laundry. Continually says its uneven and runs more and more water to try and balance itself. Unless you have hours to devote to one load of laundry, get another brand. I personally cannot understand the people I call at LG help desk; definite language barrier. This washer apparently is ultra sensitive to a sock or some other small item being on the edge and Im constantly rearranging clothes to try and get it to finish. Worst appliance Ive ever owned and Im in my sixties.

I bought a top of the range LG fridge and freezer combination set Inverter Linear compressor with 10 year warranty in Dec 2016. Freezer has stopped working (three years old) and when technician opened it, the condenser and tubing was very badly corroded. When he touched a tube it collapsed and visible gas squirted out. This freezer is obviously not fit for the purpose for which it was sold and is an extremely poor reflection on LG quality.

I bought a home and my builder put an LG fridge, and I was stuck with it. I’ve had it for almost three years now and it broke on July 2nd. I contacted LG to get it repaired. I flipped out on their Facebook social media page. They originally asked me for my phone number because they said they would figure out my check process. It’s back to working and I will enjoy it while it lasts.

We purchased a model WM3270CW Front Loader washer from Best Buy on 06/25/18. This machine was only used very carefully in our home. After washing a small load of pillow cases and face cloths I removed them and dried them in the dryer. About two hours later, on 8/30/19, we were sitting in another room of our condo and heard a loud crash. I walked around trying to find the location of the noise. It had come from the washer. The glass on the door had imploded into the machine tub. The door was ajar for air circulation so some of the shards also were on the floor of the laundry room. About an hour later there was another loud sound. This time the outer edges of the part of the door that had landed into the tub exploded off.After various calls to LG and lots of conversations to try to get rid of me, I was told that they were referring this problem to their safety department. They kept promising return calls within 24 to 48 hours but they never came. I finally was given a case number and was connected to their Escalation Team Department. This last conversation resulted in a visit from a technician from A&E Factory services on Sept. 10. He informed us that there is no record at LG of a door ever imploding. He said that LG believes we hit the door or caused the problem ourselves. We did not hit the door. No one in our home hit the door and there is no way that we caused the problem. We did not cause the glass to implode!We are fortunate that there was no one in the room to be injured by the flying glass when the door imploded. I believe this machine needs to be recalled. There is a serious safety issue here that LG is not willing to recognize. Thank you for reading this. As you can see I am very upset. LG is really just trying to get rid of me and my complaint. They said this has never happened before. Now my online research has proved that this has happened to other people with LG machines. I am concerned about even using this model LG if it is ever repaired. We had a previous LG Front Loader for 8 years and had to replace it because of leaking and mold. I still have the dryer and bought this one so it would look almost the same as the dryer.We were told that the mold issue has been taken care of with the way to keep the door ajar. It is much newer and is obviously not as well built even though the other one had several bad issues such as mold and leaking. I would never buy another LG appliance. The company does not want to know that there is a fault with this current washer. Someone could have been seriously injured.

Purchased an LG fridge about 6 months ago. Over two weeks ago it began not cooling well and progressively got worse, soupy ice cream, rotting veggies etc... Called the place we bought it from Goedekers online. They forwarded us to LG since it was under a year old. Goedekers made some calls but even the President Steve Goedeker said he cant do much. Unbelievable, these companies are happy to take your money but have no problem leaving you and your family high and dry.LG has been a nightmare to deal with, the first week was wasted speaking to representatives that barely understood English. Finally request someone to come out on their website hoping that will get someone to come out and help us... After many phone calls, many lies, many conversations of no one caring (we are a family with a son under 2 years old etc... in a rural area) its over two weeks now and not even a phone call or servicer has been sent out to even diagnose our fridge. I even found a tech willing to come out and provided LG all the info - found out later through another source that spoke to their dealer department that they denied him because they didnt want to pay him standard rates. They spoke to another servicer in our area and they didnt approve his rates either and kept trying to talk him down as well.They have chosen to not help us and keep our family waiting to try to pay low rates to local service repair men. Youd think theyve spent at least that much paying their employees to make so many calls trying to negotiate ridiculously low rates. Why not just do the right thing and service the customer??? They have put us off, delayed and delayed any kind of progress just to pinch pennies and negotiate with service repairmen to see who will take their low negotiated rates. SO WRONG. My advice NEVER EVER EVER buy LG, our fridge was a $2700 fridge and it is not working in 6 months. They could not care less. Dont buy from online places, buy at your local appliance Ma and Pa place. Someone who will actually care, and hold true to some values.

We have had this refrigerator for two years. The ice dispenser leaks water after every use. Our family uses a lot of ice, especially in the summer! Despite our best efforts to keep the area dry, moisture got up under the control panel. So far it has not affected the function, but I am scared it will eventually. We contacted LG about this and were told that it is merely a cosmetic problem that is not caused by the refrigerator itself and that cosmetic problems are not covered under warranty. We will never buy another LG product. We should have purchased the Samsung we were looking at!

Bought an LG suite when remodeling our home. Our refrigerator and freezer quit working after 2 year. A call to LG service for repair was met with parts are covered but not labor charges. We were forced to spend $400.00 to get service to schedule repairs. Service tech came and replaced compressor. We are out the $400.00 service call as well as hundreds of $$ in spoiled food! I see where several posters indicated they were compensated for both and am wondering if LG would make good on our claim or is a class action the route we should take?

We bought an LG French Door Refrigerator that quit working in the first 2 weeks. The ice maker wouldn’t make any ice. When we called, we also got the service tech would be right over, which he never showed. So my husband took it upon himself to try and find the source of the problem. When he called LG, they then said that because my husband worked on it, he voided the warranty! So now, we have a fridge that doesn’t make ice and nothing we can do about it! We hate LG! Never buy a fridge from them!

One month after purchase dishwasher would stop 20 minutes into cycle and display power failure. Called Customer service and told a visit from repair would happen next day. Never arrived and phone call to service center never responded. Dishwasher would complete cycle after restarting 2-3 times and now will not operate beyond 20 min. PF

I purchased an LG refrigerator about 3 years ago. It stopped cooling a couple of months ago. I called for service and was told I had to use a specific company to service the refrigerator because it is under warranty. It takes 2 weeks to get a technician to come out just to look at it. Parts must then be ordered & it then takes another 2 weeks to get the tech back out to fix the refrigerator. I was told the 1st time it was the compressor. That part was replaced. It stopped cooling again within 1 month. Same tech comes out again, 2 weeks after my service call.Tech orders a part for everything that cools the refrigerator. Parts come in within days of ordering but my entire family has to wait another 2 weeks for tech to come out. This is a new guy. He does not use all the parts which were ordered and replaces something totally different than what the previous tech says is wrong. It has been 24 hours and the refrigerator is still not cooling. When I call, I am told it will take 2 weeks to get a tech back out. In the meantime, I am not able to purchase groceries as I have no place to put them. We are living out of 2 ice chests and spending a fortune having to buy ice daily. This has gone on for 3 months. LG needs to be sued.

First review I have ever written but due to the inferior product this company has produced I feel it is absolutely necessary. We purchased this LG Top Loading Washer Model WT5070CW in Sept. 2014 after losing our Kenmore in a house fire. This machine sprung a leak and flooded our house wrecking our new engineered floor. The 5 yr. extended warranty was purchased but that only helps with the repair bill. Home Depot tried to go to bat for us to get our insurance deductible back but no luck. When the repairman came out he said it was one cap that had come unglued and per a call to his superiors he was told to simply glue the cap back on. This was their big fix. First of all, why in the world is there only a glued on cap between the consumer and another very expensive flooded floor repair?! When the insurance company tried to work with them they said they doubted that is even what caused the problem... Really! Im taking this lousy company to small claims but doubt it will do any good. I think what caused the cap to come off is the amount of shaking and rattling this washer goes through during spin cycles! Like all stated before me, dont buy any of their products - absolute garbage! And shame on Home Depot and other companies for continuing to sell their sub-par products!

This is my first purchase of an LG refrigerator, and while the reviews were good, my experience has been less than stellar. The refrigerator is less than 3 years old and makes horrible noise when the doors are closed. Last year, I had to pay a professional service person close to $300 to come de-ice the refrigerator and am now faced with the same scenario. LG customer service is no help saying to make sure the refrigerator is level and to call a repair person. I have had several refrigerators ranging from Westinghouse to KitchenAid and never had issues. I am very unhappy and would not recommend purchasing an LG refrigerator.

I do not like the fact that keeping the washer door closed makes your washing machine stink plus your clothes. I wont buy a front loading washer ever again. Mildew on rubber gasket around door has to be wiped clean constantly... Never again!

Our new (under 2 year old side by side fridge/freezer) stopped cooling. I tried doing the smart diagnostic app and it said it was working fine. I tried to make sure doors were sealing fine, they were. I called LG. They said it might of done an auto defrost. I was told to unplug it and it would reset it that temp would return to normal in 12 hours. We woke up the next day to a flooded floor. All food in freezer was defrosted. Refrigerator was at 65*. I did the smart diagnosis again. It said it was fine. Called LG and sent them the diagnosis and they said to unplug and wait 6 hours. I lost all food and temp Kept dropping. I was told to put food in coolers. Most was trashed. I was told they could send a repair person in 2 weeks!!! I did the best I could with food in coolers but lost it all. LG was not helpful.A repair person came out earlier than quoted and it seemed to be working (known compressor failure) yet now temp is plummeting again. At this point I just want a full refund to buy a new non LG fridge. I’m hoping temp increases, yet I just emptied ice so hopefully if it fails it won’t ruin my new floor. I just bought food to replace the food lost. I have no other fridge at my home. 4 days and it’s not working again. Reading all these reviews makes me sad that this brand is allowed to sell these products and hold hard working families like mine hostage.

For 3 months and 7 different repair visits for a $199 microwave purchased at HHGregg, I have been dealing with the unprofessional, rude people at LG repair. Finally after the 7th visit, the wire in the microwave started on fire. After many phone calls, the matter has now gone to the resolutions department at LG repair, and I am still waiting for approval of a replacement microwave. This could have started my house on fire. This is the worst customer service I have ever encountered. I should not have had to wait 3 months for a new microwave when it was evident this microwave was a lemon.

I have LG stainless steel side by side fridge with water and ice dispenser. Freezer temp is not cold enough, suddenly it stopped working. Very poor customer service, very poor quality product. It look great but works like a c... I will not recommend LG products at all.

Bought this LG-fridge (24726S) about 2 yrs. ago at Best Buy. First Problems occurred after one year, now after 2 years fridge doesnt cool (freezer temp at 33°F). Five tries to get LG customer Service failed after waiting time of more than 15 minutes. Worst customer Service. // And: we have the same Problems with our LG fridge in our German home. For sure: never ever again a LG product!!! Where are your made in the USA products???

I bought LG fridge in Nov. 2014. It was dead by the end of June. Im not sure because the reading temp. at the door is still at 37/-2 degrees. I found out it was not working when all my food are rotten in the bottom freezer and smelly in the fridge. I called customer service on 7/10 who gave 2 repair service phone numbers. I contacted them and both didnt have any opening til next month. I called LG again, they gave me another 2 names. I asked if I can call any service that will offer earliest service. She said no because the service need to be LG authorized. I then called 1 of them. The tech came on 7/12 and found the compressor is ineffective. He charged $100 for trip/diagnose. If I have him repaired the fridge he will deduct this charge into the total labor which is $485.I called the customer service again to see if they can reimburse me for the cost of the compressor so I can buy a new fridge instead of paying that much for repair. They said no and at this time they offer me the flat rate repair of $362 for one-time service 60-day warranty or $485/1 year. I asked them if I can use the tech who diagnosed the problem before, they said no because he is not authorized by LG. Thats such a lie (They give me the referral). I asked why not offer me this at first. He said he didnt know. Anyway, I ordered the $362 repair and they charged up front. A confirmed email was sent and schedule for repair on7/17 between 8-12 pm. I took a day off to wait for them. Nobody showed up nor called. I called customer service. After being on hold for awhile, she said the service tech was behind so he couldnt make it.Being asked what will they do to correct it, she said she will send email to higher department to find another service for me. She didnt offer refund nor feel sorry about the situation. I asked to talk to the manager (direct number was requested). I called only to talk to a rep. again, go through all issues again. He put me on hold for over 20 still no response. After reading all complaints about LG. I found out that all issues lead to one result that LG just tried to drive customer around and postponing the solution. I have tried several times to call the supervisor just to wait for 20+. I tried to live chat, after being transferred to repair service dept., I waited there for 30 nobody responded. I emailed them only to get sorry for your inconvenience, we will take your input to improve our service. No problem was solved.Now I dont know what they plan to do on my repair order. No phone call nor email. I think Im going to call the federal trade and general state attorney to report this issue. My first tech told me that dont be tricked by the long term warranty. LG and Samsung parts are very hard to find and easy to break. This is the worst appliance brand and customer service I have ever seen. Im so upset that I spent that much money to buy this crap for over 2 years. I wonder why they still exist on the market. If I can give 0 star, I would.

I am unhappy with the washer because it doesn’t allow you to choose water temperature or usage. Clothes don’t get completely get submerged in water and are not thoroughly rinsed and therefore cause rashes. The hoses did not hold up and caused floor damage from leaking.

We have all LG kitchen appliances, less than a year old. The fridge is making a horrible loud noise. It sounds like a motor blade is hitting into something. LG keeps telling us that there is no one in our area to come check it, we live an hour from the Chicago area. The noise is getting louder and after researching we read it might be Ive build up or the defrost system. Im worried the motor will overheat and go out. They keep stalling, we just got an email that they cancelled our service call, but we never had a service call scheduled! Please help.

Been a reliable washing machine. Its survived 4 moves without any issues. Have not had any smell issues, water leaks. No issue with corrosion on the drum or motor. Would definitely buy another LG washer again. The machine just works, its now 10 years old and hope to stretch it to 20 years.

Was a good refrigerator till the compressor went out. Been out for over 3 weeks and we received a new compressor but when the service tech came out to repair the refrigerator he noticed the wrong compressor was sent. Now we wait again.

I purchased my LG French Door Refrigerator in August of 2013. It worked great until earlier this week when it completely stopped cooling after only 2 1/2 years of use. I called LG and was sent to an overseas call center where someone reading from a script was quick to inform me that the 1 year warranty of my $2,000 appliance had expired. Not only did they not make any effort to help me, all they did was provide the names of two non-local companies who could service my appliance at my expense. I called the companies who would not travel to my home. I called LG back and they told me to find a repair person myself because they have no authorized repair people in my area. I did find a repair person to look at it and it was determined to be a sealed system failure which would be covered under my limited parts warranty. I called LG back and they have no one in my area that will work on a sealed system failure on their product. I have a completely useless product and no one to fix it. I paid $2000 for a refrigerator and I am storing my groceries in a cooler in my garage. I have never received such horrible customer service and I would strongly caution anyone considering an LG appliance to NOT do it! I will NEVER do business with this company again.

Our new LG model 6323S electric range needed gating used to. Something to consider, LG designers didnt think of the 220 connection at the rear of the range. Unlike my old range, the back cover did not go all the way to the floor, leaving twelve inches clear and unobstructed access to the underside from the rear of the range, this allowed plenty of room for the electrical connection and allowed the heavy wiring to slide under the rear of the appliance and further allowing the range to go all the way back flush against the wall.With this new range, the full rear back cover completely prevent access to the void under the range, there is no room allowing clearance for the connection and storage for the excess heavy wiring, causing the range to stick out from the wall over three inches looking out of place and giving room for items to fall behind the stove. Im strongly contemplating getting rid of this LG range. When purchasing a new range, who would think of such an issue? Wont do the same mistake again.

We absolutely love our LG refrigerator. It looks nice, performs well, and the ice maker (through the door) still works perfectly after 2 years. We have tried many different brands and this is the only brand I would recommend.

I bought an LG refrigerator 5yrs ago. I have had problems with the freezer area freezing up and causing problems then I started having other problems, the compressor went bad and it was under warranty for 10 yrs. I called LG and they wanted to just push me off and give me a bunch of BS. They gave me a number of one of their certified companies to come work on it, so I do just that. The company comes out and I had to pay for the service call, then they told me that I had to pay for the part, which is 800.00 and then I had to get LG to refund me. Then I called LG and they said, No, that the company had to get it. The company that LG sent out to my house refused to buy the piece, stating that LG does not want to refund them the product. I should not have to deal with this. I finally got that issue taken care of and not something else is wrong with the refrigerator. I am done, getting rid of it, and I will NEVER have another LG product. EVER.

Barbara of Mountain View, NY, I couldnt agree with you more. I also had to deal with Willie at LG! The stove was part of my kitchen remodel. Within its first year, the entire motherboard had to be replaced only after they tried to replace a segment of the board only. While the repairman is installing the new board, he notices the oven door has unnoticeably come out of its frame at the bottom and decides to tighten it and alert us to that fact. In its 3rd year, while baking, all we heard from the next room was glass exploding then glass raining onto my new hardwood floor. After picking up our jaws in disbelief, we quickly snapped several pics of the damage and sent it to LG along with the original sales receipt. At first they wouldnt pay for an investigator to come out but then did so. The investigator turned out to be some subcontractor Joe Schmo who took 2 pics and then left only for Willie to tell me that the board had decided that this was not the fault of the stove but mine! We were left just completely disgusted by their demeanor and their so-called internal investigation with their engineers, not to mention their lack of concern that anyone could have been hurt. So LG products of any sort are now on our boycott list.

I bought the LG Model DLEX3370W in May 2019. Exactly 2 years later the dryer died. The circuit board died and it will not power on. I went to a local repair/refurbished shop and asked them if it was possible to repair the dryer. They told me it would cost the same amount to repair the dryer as replacing it. The dryer works very well when it has power but after about a year we noticed it would intermittently not power on. In most cases we would unplug it and plug it back in and it worked. This last time it is completely dead.

I bought a LG instabile refrigerator and got it in August. The ice maker and water dispenser no longer works. Did the test option but it did not work. Called LG and was on hold for over 7 minutes and finally gave up. I have to try and call again tomorrow. I am very disappointed with the product and the customer service.

Finally satisfied. I hope this refrigerator does not die again. It is a wonderful refrigerator when its working.

Updated on 01/08/2019: After two failures and unsuccessful repairs, Asurion sent another repair company over. The repairman walked into the house and said I know what the problem is already as he heard the compressor groaning in the kitchen. After conferring with his boss over the phone, I was informed that they no longer will do repairs on LG products because LG does not pay their invoice. So not only does Home Depot continue to sell this junk, but the repair shops that would handle the extended warranty repairs will not work on LG. A couple of weeks later, Asurion (out of the blue) called and said that a reimbursement check was being sent. Could that be due to the class action lawsuit recently filed nationwide against LG?? So we got the check, disposed of the LG, and bought a KitchenAid that sits quietly in the kitchen, keeping things cool and keeping us composed. OH, and never a word from LG through any of this business.Original Review: Two Compressors in Two Months...LG is junk: We purchased this LG from Home Depot in December of 2016. It had great features, was very attractive, and large capacity. In November, 2017 we returned home to find the kitchen flooded and the fridge was warm. We called the Home Depot warranty company and a repairman came out two days later. They didnt have local repairmen so he came from 60 miles away btw. He said it was the compressor and he said he replaces LG compressors on a regular basis. Ultimately it took him 3 weeks to obtain one due to LG being out of stock on compressors. He installed it and the warranty company gave us a food reimbursement check. Two days later, the same thing happened! Spoiled food. Flood. Repairman showed up again and repeated the slow ordering process. Home Depot sent over a small dorm fridge just in time for Thanksgiving. Now the compressor is again making noises. LG is totally unresponsive to this; they would rather the repairmen make the repairs for them, that they are too cheap to do upon manufacture.

Electric Range LRE30451SB - Purchased from Best buy in April 2008. Last evening ten minutes into cooking dinner, there was cracking, sound, like blown electrical noises, a bunch of red under my large burner (in areas that there should not have been) and what sounded like an electrical explosion. No smoke, no smell.... and strangely enough it did not blow the breaker. Purchased the additional 5 year protection plan, but of course as luck would have it I am 4 months out of warranty. Best Buy told me I should have received another email offering additional protection (did not receive), so I am out of luck. Did some research (on this site) and saw mention of a recall. I called LG, and mine was one of the recalled ranges. WHY ON EARTH were customers not notified of this recall? Especially when it has to do with burners getting too hot and/or not shutting off. I could have done without the near cardiac experience. There is supposed to be a technician here in the morning. This is the second LG product that we have had a major problem with. The other was a TV less than 6 months old. Very upsetting. We work very hard, and prices are high, quality low.

LG ventless dryer purchased in 2012 for about $900 at Home Depot. It dies two weeks after warranty expires. Trip charge $72, replace control board $250, labor $100. Total $422 repairs. Do not buy LG products.

We purchased an expensive LG French Door Refrigerator LFXS30766S/02 October 31, 2015. Two weeks and a half weeks ago (at not even three years old), the ice in the door melted all over the floor. Then, the whole thing died. I called LG and was told that someone would call back in 3-5 business days to schedule an appointment. No one called. A few days later, two huge boxes from FedEx randomly showed up. They sent a compressor and two other parts without even looking at it. Still no call. After reading an overwhelming amount of complaints/reviews and finding out that no one around here is willing to work on LG, we decided to just purchase a new refrigerator.We had lost at least $500.00 worth of food and not taking any chances. Who knows how long we would have had to wait. At 12 days in, LG called to see if anyone had called. I had told them no. 14 days in, another person called to ask the same question. I cant believe they havent been held accountable for this issue. Thankfully, we had our new refrigerator delivered this morning and had the LG piece of junk hauled away. We will never purchase ANY LG product again.

Im at work while Im writing this so I dont have the exact model number of the machines. But we Installed the machines correctly and leveled them and we had problems with the dryer within 3 months of loud humming noise. They came out and said that there was nothing they could do, that it was normal and we called them just before the warranty ran out, and once again right after and never got it fixed. Serviceman was no help. The washer always vibrated horribly on the spin cycle. Now a few years later its broken its mounts and is burning the front gasket. The set was complete garbage from day one. I will never buy another LG product. Not a phone, mp3, battery, nothing.

I remodeled my kitchen in 2011 and installed a LG gas range (model LRG3093ST). My range is right at 2 years old. For the last 6 months, the knobs have been splitting and spinning on the posts so that they do not turn the gas totally off. At first I smelled gas and could not figure out what was wrong until one split and lost a chunk of plastic to the point that turning it did not turn the flame off at all. I wrapped wire tightly around the posts to limp along, but now all are broken to the point none will turn on or off the gas. When I contacted LG, I was told they were out of warranty and I would be responsible for the purchase of the knobs. I told MCM Electronics, which they referred me to, that I would buy more knobs if they are better quality - not plastic. However, they are only authorized to sell original (defective) parts and they referred me to contact LG directly. After reading these reviews, how does LG get away with continuing to provide defective parts of any kind that are dangerous? If this were a car, the units would be recalled or new replacement parts would have to be upgraded. Leaking gas and fires can kill as well as car accidents. I will certainly do better research before purchasing any appliance again in the future - I am sure it will not be LG.

The purchase of the LG Washer is by far the worst I have ever made. Despite complaints to LG nothing has been done. The finish on it has faded, during the spin cycle the vibration is horrible, knocking things off the shelf, the smell cannot be controlled along with the mold on the rubber seal. Now I notice chipping on the glass on my front loader that has now produced a crack along one side and is making its way toward the center. Never will I purchase the LG brand again!

LG Direct Drive Balance Washing Machine is the Pits! I purchased my washer and dryer in the Spring of 2015. Here it is the Summer of 2016 and I am having problems with the washer. It takes me a week to finish a load of laundry. I keep getting a UL code. The clothes do not come out clean. They come out more wrinkled after the washer. Not very pleased. Real waste of $3000.00. Customer service could care less. Says washer is out of warranty. Evidently there is a problem because of all the complaints. If you buy this machine you better get a really good extended warranty. Never again.

I bought a New LG washing machine. 5 weeks later it squeaks nonstop while washing clothes. I called LG, they send a repair guy out who is in my home less than 5 min and says I have no idea whats wrong with it and he leaves! I had to call LG again 3 weeks later because we hadnt heard anything from the repair guy and all they said was call the repair guy back. Here we are almost 2 months later and still have a squeaking washing machine! LG will not replace my machine. They are making us order parts! Very unhappy customer who has only made 3 payments!

I bought the LG LRE30453ST oven. Get overheat and burns everything. Reads error F9. I have call LG like 6 times and they say my warranty expire and told me that problem was the control board. So I went I brought and paid to get replace and still same problem. Then they said it was the temperature sensor, replace it. Same problem. Next was thermal fuse. Replace it now. No error F9 but oven still get too hot. Burns everything. Im done with LG. Never would buy another LG product. Im keep my stove for now till buy new one but I think is dangerous LG stoves.

My washer has developed crack in back of stainless steel tub and now snags my clothes and has some rust on tub. Any repair suggestions? Worst purchase I have made.

I purchased several LG appliances. I have had nothing but trouble with them. When I call customer service they give me the runaround. The customer service agents are very difficult to understand. The agents I spoke with were from the Philippines. When I asked to speak with their supervisor, I was hung up on several times. After repeatedly trying to reach an executive customer service agent, I was transferred to someone who spoke english without an accent at all. They refused to help me with an obvious defective LG washing machine I purchased a couple years ago because I did not report the rust when I purchased the washing machine. The rust did not occur until two years of very careful use. They have refused to help in any way. I asked our appliance repairman to tell me what appliances he would never buy. NUMBER ONE on his list: LG! He says he gets more calls to repair LG appliances than all other brands combined!

We bought our LG refrigerator 3 years ago and were so excited to make such a big purchase. We shopped around and loved the features of the one we picked. After just 2 years, we had the compressor go out on it. We were frustrated but weren’t too upset because things break and we had a warranty. Fast forward to less than a year later and we have been forced to function out of ice chests in our living room because the compressor went out again. After doing more research I found that this is an issue many others are having. I am beyond upset. I have lost around $500 in food over the 2 incidents and already spent around $100 in ice to keep what food we have cold. This is absolutely unacceptable when you pay over $2500 for an appliance. My husband’s friend has the same fridge for less time than us and already had to replace his compressor. I will never own another LG appliance again knowing that they are fully aware of these compressor issues yet still produce and sell these appliances.