Bought a LG washer. It leaked. I have 2 different warranties. One with LG and one with Leons. Nobody wants to replace this machine. It is not even a year old. My insurance company has even said not my fault and paid me for floor damages to the amount of $8314.48 plus my $1,000 deductible. But I still have a broken machine. Never buy LG or shop at Leons furniture. Their warranty cost me an extra $199.95 on top of the machines cost. Tell me what good is warranty if nobody stands by it.

I purchased a $1,200, top of the line LG, in September of 2009. November of 2011 the machine came up with an error code of 1E, which the manual states a water inlet valve. So the part was replaced. Guess what? That wasnt the issue, so I contacted LG, and they had me go over some troubleshooting over the phone with no luck. So they gave me appliance repair centers that only deal with LG. To make a long story short, after having 2 parts swapped out - one was for $91.00, the inlet valve was $54.00 and another $91.00 yet to be paid to the appliance repair guy. Oh and I forgot about the computer board (which only has a 5 year warranty) was replaced - I have a $1,200.00 dishwasher that does not work!LG called me to say that they will prorate it by giving me $676.00. After all that was put into it, that comes to $440.00 and I have to send mine back. Hmm. I told LG that this is unacceptable. Her answer, Well sir, its a man made product, so I laughed in which I replied, So if I purchase anything from LG and it craps out after 3 years, I am supposed to just accept that Oh well! Its man made? My fellow consumers out there, beware. Life is not good with LG.

I purchased an LG Refrigerator LFX25961AL back in August of 2010. The refrigerator just stopped working on October 26th, 2013. The light remained on inside of the refrigerator and it failed to cool the food inside. I also noticed that the refrigerator was running much louder than usual. The ice inside of the ice maker began to melt and later that evening, the refrigerator had completely stopped working. All the items that I had inside the refrigerator and freezer have spoiled. I called the company concerning the warranty that I purchased along with the refrigerator and they told me that they could come out on Tuesday with no guarantee of the repairs being covered under the warranty. I have a refrigerator full of spoiled food and I am quite upset. Ive only had the product for three years. When you pay thousands of dollars for a product is this acceptable? I understand that things happen but this product should be fine for at least five years. I find this unacceptable. I began to search the internet for answers and I see that many of the customers who bought this product are having the same problem. I wish I could return this faulty product. I will never purchase anything from LG again. Buyers Beware.

My washer didnt work after 3 years. The dryer is 5 years old and is starting to have issues. I think they make them to break so you will have to spend more. I replaced my washer with the cheapest one the store had and Im very happy with it 2 years later.

I purchased a very expensive LG side-by-side on 1/31/09 and three years later, that refrigerator completely shut down. No lights on the insides and no power at all. I contacted LG and they said that they would cover all parts, but I would have to pay for labor. I am fed up with their refrigerators. This is my second one, they just do not last.

If I could I would have NO STAR - We’ve had nothing but bad luck with our LG appliances- first of all our dishwasher -the control panel went haywire 5 months after we got it- well that happened 2 more times since. When we built our home we also bought an LG gas range, refrigerator and microwave. So last year we went to Alaska and when we came home in August the stove control panel also had gone haywire. You cannot properly read the numbers that tell you the temperature/time so when you set the temperature you have no idea what youre setting it to. Called LG and after hours on the phone with them to get it repaired they did NOTHING. Our cost to find out by the repairman (we paid for) that to fix it we would spend more than what a new oven would cost. It is barely over a year old and possibly failed prior to being a year old! 2 days ago we woke up to our LG French door refrigerator inside as warm as our room temperature and everything inside ruined. It is just barely 2 years old! Called LG for repairs- ended up having to get our own repair guy, and it has a bad compressor, won’t read codes, and needs a new control board. The repairman said it’s an extensive repair and could possibly fail again easily (read class action law suit on them). Called LG back and now we have to wait to hear from Service Power to see if anyone can fix it. They offered NOTHING for the loss of food but would send us up to $200 for a mini fridge- and he’d send us an email for doing so- still waiting for that. These appliances cost thousands of dollars! Buyer Beware!!! They are junk!

Had microwave for around 11 months. Glass started to peel on the inside manufacture defect. Contacted LG numerous times sent pictures. Pictures of receipt and delivery receipt first they were going to send me a box and return it then they change their mind and said that before they could give me a refund because they dont repair countertop microwaves. They said first I had to buy a new LG microwave then send them pictures of the old labels cut or destroyed. Of the old microwave then they would give me refund. I proceeded to tell them that I did not want to buy another LG microwave because I thought they were crap and I should not have to buy another of their products. That didnt go over so well.All I wanted was the microwave to be repaired or replaced. I will not be forced to buy another one of their products. I already have the stove and refrigerator that had to be repaired five times in the first year. Part of a companys integrity is stand behind their product when something goes wrong and not forcing you to buy their product but instead encourage you to buy their product again by the service you received when something goes wrong. Now all I can think of is going to college for 8 years to become a lawyer to sue LG over their refund and return policies. But in reality will probably just use their piece of crap microwave for target practice to cite in my rifle.

LGR4113ST - I love how this oven bakes/roasts at such an even temperature. However, the front knobs turn much too easily (they only need to be pushed in maybe 1-2mm). I called after I inadvertently turned the gas on, while reaching for a spice, to see if there was a retrofit, but was told no. My kids late teens/early 20s have all accidentally turned the knobs on the range, and Ive come home no less than three occasions to my home reeking of propane. I thought there were laws in place to prevent such hazards. Do not buy this if you have little ones as its much too dangerous.

I, too cleaned it the way the manufacturer said... Smell still there... Bought the cleaner. It said for very bad smell use the clean cycle, with the special cleaner. I got 1 load without a smell, next load the smell is so bad I light candles in the room. I’ve even used the extra rinse hoping to push the water out of the machine...and I waited 2 months for this machine because I wanted the granite color. Don’t understand. First full year no problem. Now it’s terrible. Don’t know what to do. My husband & I are retired & don’t generate much laundry so this is VERY annoying???

The LG ice maker design is flawed (LG Refrigerator LFX25975ST103). I purchased the item new from Home Depot in 2010 and luckily with an extended service contract. Initially, the problem was the water dispenser. The dispensing button stuck and flooded the kitchen before I could get an LG representative on the phone. The ice maker would not function and was replaced after numerous service calls between September 2010 and January 2011. It has never functioned properly, always crushing most of the ice. This leads to a crushed ice dam that forms in the door. Eventually, one must clean out this mess. After being a slave to service calls in 2010, I decided to utilize my Home Depot extended warranty and attempt once more to have ice from this very expensive investment.A crack existed in the ice hopper and a very talented serviceman came to my home, analyzed the problem, and ordered a new ice hopper. The part arrived last week and since then, the same problem has existed. Now, I am unable to remove the ice hopper due to the ice dam in the door. This entire problem is due to the design. We keep the temperature in our home at just under seventy degrees year-round. When the left door is opened, the vents between the main refrigerator body and the door allow warmer air to enter the ice maker. The flap door that opens to allow ice to eject also allows warm air to enter due to the long length of the trap door opening, 5 seconds. This allows some melting of the ice that is trapped and crushed in the hopper to melt then re-freeze in the blades. Then the damming cycle begins once again.

Bought this LG-fridge (24726S) about 2 yrs. ago at Best Buy. First Problems occurred after one year, now after 2 years fridge doesnt cool (freezer temp at 33°F). Five tries to get LG customer Service failed after waiting time of more than 15 minutes. Worst customer Service. // And: we have the same Problems with our LG fridge in our German home. For sure: never ever again a LG product!!! Where are your made in the USA products???

I purchased a double oven in 2018 & within six months the numbers on all the knobs were coming off. Mind you, I paid over $1300 for this range. I requested replacement parts through filing a complaint with the BBB, because LG wanted me to buy the knobs, because the warranty had expired after emailing & talking with them on several occasions. First, they set the wrong color knobs, the second time they only sent two knobs, with one being damaged & the wrong style and the third time, all the knobs they sent were different & they only sent four. This is the worst company Ive ever had to deal with & the worst & cheapest made appliance Ive ever bought. Ive never had an oven where the numbers have came off the knobs. They are ripping off the consumers by producing these defective knobs & then trying to make you buy more & when you file a complaint, they give you the runaround & send you the wrong knobs, so they dont have to replace them for free. I have been going through this process for two months & still do not have the correct knobs on my oven. I spent over $5000 buying all new kitchen appliances and this is how they treat their customers. Its not like my appliances werent registered on their site, so they had the correct model & serial number. Buyers BEWARE when buying LG products. You will get the run around when trying to get the right parts & cheap production.

I have had my top loading machine for 4 months... 2 of those months my machine has been out of commission. The agitator plate comes off completely!!! The machine stops. After 3.5 weeks of trying to get a repair person out (since LG has the absolute hands down worst customer service on planet earth... And they are located in the Philippines and are difficult to work with). Finally the repair person comes out and glues, yes glues the agitator back in place. We wait 2 days for the glue to set. Then do 2 loads and the thing flies off again!!! Now the next repair person tells me they have to order a new transmission!! WTF??! I am marching into Sears today to demand a new machine. Buy anything at all, but do not purchase an LG product. Disgraceful company on all accounts!!!

I cant even describe the awful experience my wife and I had with our LG refrigerator and dealing with the company itself. It took 3 months from the time our fridge stopped working until the time a resolution was made. I will not go into detail in this review as it would be too lengthy of a review and the fact I dont feel like recalling/reliving the horrible experience we had.

LG Top Load WT517OHV washing machine is very stylish. It has a window on top so you can see into the machine. What we dont like: it smells very musty between loads. You cant wash rugs that have a rubber backing. You cant wash water-proof or water-resistant items such as jackets. The machine doesnt fill with water for a full load. Weve tried all the settings. Every time we wash a load, we have to set the egg timer to come back after 10 minutes to shut the machine down. We then reset it to fool it into filling the drum entirely with water. How do you wash a full load of very dirty clothes with the tub filled with water half way or less?Yes we called LG several times for help. Our opinion: Buy basic washing machines w/o water saving sensors. Save your money because you only need standard settings to wash your clothes effectively. Wash only full loads to save water. Weve had this washer and an LG dryer DLEX5170/71 for two years w/o mechanical problems.

Like thousands of other LG Refrigerator victims my new LG model LSXS26366S died. I had to throw out over $200.00 worth of fresh food, spent another $1000 on repairs. I called LG speaking to call centers overseas trained to kill you with kindness as they provide no help. Then had to pay a local company to look at it, the technicians said I hate to tell you youre screwed sir, a sealed system failure. Compressor. Then LG on the 4th day arranged a company that showed up in the 1970 tiny pickup truck, they do not accept credit cards cash only- yup sealed system failure that will be another $89.00 bucks. $1,100 to fix it. The Federal Trade Commission is allowing LG Electronics USA to continue to rip-off Americans. LG is aware of their defective compressors & systems. I was told they are back ordered in Korea, could be 2 months before parts become available. A Class Action Lawsuit must be filed to protect Honest Americans from this company. Furthermore - If your large retail chain store is selling LG appliances - YOU ARE RIPPING OFF Your customers.

We rent & the landlady provided this refrigerator when the old, original refrigerator stopped working. I would not buy this refrigerator, but it is not a bad refrigerator. I dislike that the refrigerator looks like stainless steel, but wont hold magnets. I do not like that its side by side style, too, and the ice crusher spits ice at you.

I am dealing with the exact same issue that some other customers have reported, and terribly disappointed with LG’s customer support setup. I have a 2-year-old LG refrigerator with manufacturer warranty, and we had paid extra to buy the extended warranty also. The fridge is broken for 8 days now. I agree with other reviewer, how can one do without a fridge for so many days. We also have medical issues in the family, and it’s critical for us to have the fridge to store important health related things. We considered buying a new fridge, but a $1500 fridge is not something we should have to replace in just 2 years! When you call LG’s customer service, they connect you with a company called Puls. Then Puls has local techs to perform the service, which I was eventually informed they have only 2 techs to repair refrigerators in the Dallas area. Additionally, these techs are not able to produce liability insurance that my building requires. It’s hard to comprehend that LG hires tech who do not carry liability insurance! So, I am waiting. No one ever calls me back, after promising they will call with 24 hours with an update. And when I call back, they repeat the same statement… “mam, please understand, we are trying, we will provide an update soon.” It’s 8 days now without any update and timeline for repair! At one time 2-3 days ago, I was also transferred to LG’s customer service escalation supervisors, and honestly, they have been useless! The supervisors also repeated the same thing that “we will escalate, please give us some time and we will get back within 24 hours.” First, I don’t understand that the escalation supervisors need 24 hours to get an update for me and secondly, they never called back. They didn’t do anything, as I am still waiting without any update! This is such a nightmare! Staying away from LG!!

It started to leak on the floor so I googled and found out the problem and fixed it. I really have no other problems with my washer. There are a lot of choices for how to wash. I like the choice of extra rinse but I wish there was an option to ONLY RINSE. Its my LG refrigerator that gave me endless problems.

Updated on 01/03/2020: This is an update to my review from 12/26/2019. LG responded asking for my model # phone number etc and they would get in touch with me. They did, and told me the repairs would be covered. Great, I thought. Unfortunately the LG certified repair tech verified the parts are still not available to repair my fridge and they do not make the parts so there is no way he can repair my fridge. I have now been without a fridge for over a month without LG standing behind their 10 year compressor warranty. I have now spoken with over 8 different people in 3 different departments and nobody in LG customer service knows how to proceed.Original Review: The compressor went out on my LG French door refrigerator. LG sent a tech to fix it, and the tech stated LG no longer makes the parts for my unit even though the compressor is still under the 10 year warranty. I have spent 3 weeks without a fridge and about 6 phone calls with LG and they are not standing behind their compressor warranty. Im not sure how JD power rated LG so high with their know issues of failing compressors.

If you want to throw your money down the drain just buy this washer. It has been horrible from the day we bought it. The guarantee means nothing, they want the owner to repair it themselves. I have had at least 10 washing machines in my life and this is hands down the worst.

I bought an LG french door refrigerator model #LMX25981ST two years ago and feel fortunate that just my gasket needs to be replaced so far. After reading all the complaints about this brand, I am nervously waiting for something major go wrong.

Bought a LG Top loading washing machine WT5270CW and the motherboard failed in 2 1/2 months. The failure caused the washing machine to continue filling up with water and overflowing onto the floor. It flooded out our garage and fortunately was discovered before it flooded the entire home. LG warranty service is horrible. They have you troubleshoot it, so they can save the cost of a repairman coming out. Their LG repairmen never call you nor show up for schedule appointments. LG, themselves, when you question what is going on, admit they dont have the parts on hand to fix it. Come to find out, my parts are on back order for 7-10 days. They further tell you that they have 30 days to fix or replace. In the meantime, I have dirty clothes piled to the roof. Do Not Buy LG! Never so unhappy with a product and company.

I suddenly had an issue with my top loaded LG washer. It turned out that there was a recall on my model and LG sent a technician. Not sure what he did but when he left the washer was working but the electrical distribution was not so he simply connected the machine to an extension cord and left! When I called LG back to get retribution they asked me to contact their supplier to make a claim with them.

We have just started in the process of dealing with the design flaw for the LFX31925ST/00. There are 3 defined steps of symptoms: (1) a loud noise coming from the lower back of fridge; (2) icing up of the back panel; (3) RF 1 error. Apparently, this is a due to a design flaw and new panel has been redesigned to fix the problem. Also, not all consumers and including us got the memo of the problem, we are dealing with it now. We have American Home Shield who sent out a repairman today. So we will wait now until tomorrow to find out what will get fixed.A minor irritant, the front plane where the lever for water is located, the lever just falls out now. The directions on the ice maker and water dispenser were silk-screened on this model. We see the new models are etched (much better). The panel had a plastic covering that has come off. This is like buying a very expensive car with wood paneling and then the wood paneling begins to flap around while you are driving. Cosmetically poor. Meanwhile, these products get good ratings from Consumer Reports. We are subscribers and did our home work. Apparently, CR did not. In the picture, you will note the panel is discolored with black at the bottom. The water dispensing lever falls out. The good news, the panel apparently can be bought for 105 dollars: **.

No matter what we do the dishes are always dirty. We have to completely pre-wash or half the silverware is unuseable. The thing is a piece of **. LG products are a joke. Every LG product we have bought has broken or worked poorly.

Have this refrigerator for about 2 years and it has quit cooling twice in fridge and freezer. Getting repairs seems to be a big problem as LG says cant find technician in my area. One service provider says we will not work on LG due to complicated process and has gotten only 1 out 7 to work after replacing compressor. LG says to wait several days for them to find technician.

I am very disappointed with your washing machine model WT1101C. I have tried to contact any one from LG with no successes!! I will NEVER buy anything from you again that is for sure ... just junk after only ONE year of owning. Shame on you!! I have now bought a Maytag. You will never get my business again and I will spread the word believe me!! You suck!!!!!!

Purchased LG #LFX5307265 on 11/9/2014. Came home today to the water in the door running. Water everywhere, luckily I knew how to turn the water off. Could not find a switch to turn it off on the refrigerator. Could not believe my eyes. Thankful I was not on vacation. I do not want it repaired, I want it gone. $3,200 lesson to never purchase LG. Because it is under warranty I have Sears coming out but I will move it to the garage.

When we went shopping for a new washer/dryer, I was upset to find that nobody carried the old-timey washing machines -- unless you wanted a very small tub that you cant wash your bedding in. I did not like the fact that these new washing machines did not let you set your own water level or preferred washing cycle (you know, permanent press, delicate, regular, etc.); nor did I like the fact that it did NOT have an agitator. I do not need a washer/dryer for dummies who need presets for the various types of loads. LOL Plus, I had a sneaking suspicion that a washer without an agitator couldnt get laundry cleaned properly.Well, as it turns out, everything I did not like about the new washers is everything that I absolutely hate about our LG top loader that we bought in 2012. I was right not to want one in the first place, but I had no choice but to buy one if I wanted a NEW washer/dryer. The load sensor simply cannot gauge the size of a load properly. It either adds too much or too little water. Most of the time, it wont add enough water to cover even half of the load. When you trick it into adding more water (by opening and closing the lid as if you added garments), it ALWAYS adds water to the top -- even for a tiny load of undies.I was told they came out with these new types of washers to help reduce water usage. Well, thats an epic fail! Especially since the machine never gets the laundry clean, which often results in washing a load two or three times. I always wondered why Downy came out with those scent-boosting pellets, which we never needed with our old-timey washer -- because these washers simply do not clean clothes and they need something to make things at least smell good. Who do they think theyre fooling when soiled clothes come out of the washer still soiled?Now, about the lack of agitator, I couldnt have been more right. I was told by the salesman that the wave force is the way the machine agitates the clothes. Well, how can the wave force work when theres too little water in the machine that it doesnt even cover the load? When it fills the tub to the top on a load that didnt need that much water, the wave force causes the clothing to get all twisted. Each piece is twisted on itself as well as twisted with other clothing items. How gentle is that on clothing?With my old-timey washer, I could wash the dogs bedding and have it come out minus all of the dog hair and any stains and smells. Not with this machine. Theres always a significant collection of dog hair, particularly on the top, and I had to begin using color bleach to help with stains and smells better, but its still not clean. Dont even get me started on how unclean undies come out. LOL Those two types of loads, as well as towels, are usually the ones I have to wash two or three times -- and they STILL arent as clean as they should be.At least the dryer does a decent job, but it makes a weird noise that has me worried it will break down at any moment. Also, I fortunately have not had as many issues with the washer getting unbalanced as Ive read that others have had, but I hope I didnt just jinx myself by saying that because it does seem to be happening more often of late.At the moment, I simply cannot afford to replace a washer/dryer set thats only a few years old. My old Maytag lasted 20+ years with only two minor belt replacements, so I certainly did not expect to have to replace a three-year-old set or spend gobs of money fixing something that, according to other reviews, probably wont fix a thing.I tell you what, though, when I do go to replace them, if the stores do not have the old-timey machines with large-capacity tubs, I will go to a store that refurbishes them and spend my hard-earned money there -- most likely on a Maytag set. Maybe I should go check them out now to see how affordable they are. I know for a fact they wont cost thousands of dollars and will STILL actually get my clothes clean with less time and water -- not to mention without Downys smell-good-dirty pellets. LOLIn conclusion...just say no! Not only to LG, but any washer like it because its not possible to PROPERLY wash laundry without an agitator. Furthermore, if youre a green person like me who wants to save on water, you will cringe at how much water these washing machines cause you to waste just trying to get your laundry clean -- and to no avail.

LMV1680ST - I have owned this microwave almost 2 years, but only used it for about 1 year after my remodel was completed. My cook light wouldnt go off. It would stay on while the microwave was in use. I began to smell plastic burning and heard a popping sound on the left where the operational pad is located. This microwave is not safe. Please do not take the chance of kitchen fire. Support says the microwave is out of warranty and I do not want it fixed.

Our LG French door refrigerator stopped cooling as noticed on a Thursday evening. The next day, Friday, early in the morning, I tried to reach the LG call repair centre but I was put on hold. I waited holding the phone to my ear for about 10 minutes. Then I called Corbeil Appliances in Ottawa and I was told that I might have to wait on hold for at least a half hour. This is not acceptable. I did try calling the LG repair centre again throughout the morning but again I was put on hold. Then finally on that same Friday afternoon, someone answered at the LG call repair centre. I was then booked in for service the following Thursday which is about one week of waiting without a refrigerator to cool foods and medicines.This LG repair call centre and service is not acceptable. We have an extended warranty which fortunately was still in effect. The LG service technician was professional and repaired our LG refrigerator. He appreciated our frustration at trying to book an appointment to have our refrigerator repaired. In the future, I dont think I will consider buying another LG product as long as reviews re: booking a service repair, remain negative. I will also recommend to friends that they read the LG repair call centre reviews before they consider purchasing an LG product. Come on, LG product personnel, improve your LG repair call centre customer service!

This review was for model # WM0642H (approximately five years old, purchased new). The fill sensor failed, and when the recommended appliance repair firm ordered the replacement it was supposed to come with a new fill hose. It didnt, the part is apparently unavailable. They told me purchase a new washing machine.

For years my Whirlpool washer produced a really bad smell, but customer service denied everything. Finally the front loader flooded my house creating over $50k in damages... We moved on to LG products (EVERYTHING IN THE HOUSE IS LG). Hmmm!!! Stove top, had to be exchanged within days. Fridge in the process of exchanging (full refund after almost 5 yrs). Washer was bad from the very first week but they always denied everything in regards to why it continuously goes out of balance. MY water bill went up 4X because of this out of balance issue. They refuse to do anything about it, but its not over!!!I will continue to post how bad their customer service and appliances are, until they at least replace or repair it... The spin cycle is violent and shakes the house so bad it sounds like it will explode. Customer service did not want to hear it from the very start. Lowes where we purchased the unit refer me back to LG and LG referred back to Lowes. Just a game they play to stall everything. Customer service is horrible, they only have one line “Sorry we can’t help with that”. They refuse to accept they have a really bad design and it can cause harm!!! Unless they replace or repair my unit, I will never ever buy another LG product again...

These are the doors to our LG French door refrigerator. Before the refrigerator was 1 year old the black finish started peeling off the stainless steel exterior. According to LG this is purely a cosmetic issue and they refused to cover any of this with the warranty. I just wanted people to know black stainless steel appliances especially those from LG might be something you might not want to consider ever purchasing. We are very sorry we did. There are over 2,000 complaints already listed on the internet against LG refrigerators.

Love the sensors that are inside to control the cooking of the unit, great for popcorn and re-heating. This microwave has the ability of re-heating a cup of coffee without giving it that burnt taste. We especially like the increased capacity of the inside of the oven itself, and like the way it fits under the cabinet over the stove and is vented to the outside.

WE bought an LG fridge about 3 years ago. It was pretty expensive so I assumed I would get quite a bit of life out of it. Well the compressor just went out and while looking up warranty it looks like my model only has a 1 year parts warranty. Had I known that I would have probably not bought LG. It looks like the compressor is almost 300 dollars and who knows how much the labor is going to cost. Im may be better off just buying a new fridge. It makes me sick to my stomach to pay almost 3000 dollars for a fridge and only be able to get 3 years out of it.

I bought my second washer in July 2014 after my 7 year old front loader quit working, I was told control board was bad and LG had quit making board. The LG rep still talked me in to giving them another chance with a new top loader telling me new design and really quiet with good reviews. Now theyve been out 5 times, replaced 3 parts and have been told by 2 repairman from 2 different companies they have no idea what is making this noise that is so loud I cant hear a TV in my great room. Still LG they need to randomly replace more parts because they havent spent enough money yet. In the mean time Im wasting 3 to 4 hours of my time every time they come out.

This LG WT5001CW top load wash machine is extremely awful! It would not get the clothes clean, is rusting out tremendously, and goes unbalance all the time. Plus it leaks water! I would not recommend LG for anything.

We purchased a LG 5101 series washer new. It had a recall on it and in our area there was no service technician. After much trouble they replaced it with a 5170 as it is the replacement for the 5101. We have been through two of these and they have been nothing but trouble. It takes forever to wash a load with constant stopping for rebalancing. It doesnt matter what is in the load. A simple load will take hours.

We purchased an LG machine from Home Depot several months ago. It has broken 5 times. We have had it repaired via phone technicians at LG via wireless and we have had to have an LG technician to the house to fix it. It has just broken again with nice clothing in it soaking wet with soap in them. LG customer service has been horrible. They said they can come next week at the earliest. The representatives were not helpful. When I asked who they reported to in order to escalate the situation to fix the machine and save my clothes, they said Bon-Moo Koo, the CEO in Korea. That is not a helpful problem resolution path. I am very dissatisfied with their product and even more dissatisfied with their customer service team who were awful. I am now working with Home Depot who are being helpful to return the machine and get another one as I cannot use this one as it breaks all the time. I would seriously recommend against getting an LG machine. It has been a horrible experience and wasted hours of my time on the phone.

July 8th called LG. Paid for extended warranty. Needless to say my refrigerator still is not fixed.:*( When I asked to speak to management was told 3-5 days! Like my refrigerator so sad. Single mother of 5 with 2 little ones in 100 degrees heat eating out of a cooler. I see some want to start a class action lawsuit, please contact me if you do!! Scam LG.

Save your money. Do not buy LG appliances. We spent almost $1000 on a dishwasher in May 2019. By November 2019 the motor was going, as explained to us by an LG service/ repairman. Called the Corp office in AL they told us to buy a new DW and they would send a third party vendor out to pick up the damaged DW and reimburse use the purchase price, NOT the delivery and installation fees. We purchased another more expensive dishwasher, not LG, and put the old one in our garage.After a zillion phone calls the DW was picked up in January! We were told the check was in the mail. Since no check has arrived, a call was made AGAIN to LG Corp. Advised they still don’t have the DW!! Obviously the check in the mail was a lie!! Called the fulfillment center who advised DW has not been picked up yet by FedEx, even though it was picked up at our house on 1/22!! It is now 2/10, about 3 months since this nightmare started and we are out $2000 for purchasing 2 dishwashers????

Purchased the LG 5 element double oven slide-in range in late June, 2019 along with an LG dishwasher. In September, while using multiple elements, the range must have overheated because it shut off and flashed an error notice that I had to dig deep on the web/blogs to figure out what it was...Best I could come up with was motherboard failure. I cut power from the circuit and the next day and since, no problem with the error. THAT is not the issue right now. Lets start with the cooktop. I am OCD with cleaning the top. It even gets a wipe down when it hasnt been used. There are white marks on 3/5 of the elements. The previous range, which was 15 plus years old did not have these marks and that cooktop took a beating.I get things that are used cannot look showroom new, but 8 months of not daily use and it looks older than the previous range...which is very frustrating. Now lets move to the ovens. This model has the bright blue enamel interior. The easy clean function does NOTHING at all. Spills and drips happen and the easy clean was one of the reasons I selected the LG model. Ok, so I just gently wiped the minor spills and drips with a wet rag when the oven cooled and would do the self clean as needed. I wipe the glass on the oven doors regularly and honestly have no clue how there are drips in between the glass on both top and bottom. You cant see it unless the door is open or the light is on but they are there and shouldnt be unless there is a problem with the door/glass seals..NOW, today I ran the self clean cycle for the first time since purchasing this unit. I am absolutely livid!! The cycle ran for four hours and then it took some more time to cool so I could wipe the accumulated ash from all of the cleaned spatter and drips that I couldnt wipe out. Both top and bottom ovens look ruined. The grime just cooked into the finish! While wiping with the damp towel, it was shiny and looked clean. As it dried, it looked like bacon cooled bacon grease. I wiped again with another towel and dried with a microfiber cloth...still there and will NOT go back to the shiny finish and seriously looks like coagulated bacon grease.This range was not cheap but is manufactured extremely cheaply. I am sick to my stomach with my decision to buy this unit as opposed to one that was more readily available. The dishwasher I have no problem with so far but this range is absolute JUNK! I looked at many reviews prior to purchase but I wish I had looked at this site before purchasing this unit because this would have tipped me into the cons...dont buy column. Do not purchase an LG range!

LG is not a brand I would recommend to anyone. After being on hold for quite some time and passed to 4 different departments, all by accident, when all I want is help with a washer issue that is a known issue. Apparently the unit we purchased, a top loader inverter has issues with drainage after a short period of time. The washer is unbearably smelly. Water seems to stay in the plastic tub instead of draining. After going thru the manual and reading all the complaints online after the fact, we have not found a solution for a practically new washer. Oh, and our purchase records are apparently lost. So of course their only solution is to contact service and pay to have their known issue fixed. I will never purchase LG again. Have not had issues with other vendors like I have had with this one. If anyone has seen this issue and corrected, I would love to hear your solution.

I love this stove but the knobs are very dangerous. My son and husband almost caught on fire by leaning over to use the microwave. My son and I felt ill to discover a knob was slightly turned putting out gas. A slight brush against the knobs is all it takes. I get up all night scared someone has brushed against that stove and I would not recommend this product because of this safety hazard. Otherwise I love all my LG products. I wish they would correct this problem before tragedy occurs.

Update on 06/11/2020: It is now June 11th and there still is no resolve even though my original review states there is a resolution in process. It is true that LG reached out to me as shown below however, I responded to them and I have heard nothing back. As far as Im concerned, this reaching out with a form e-mail is just more of the same. If I could give LG zero stars I would.Original Review: I have a top of the line washer that is still under warranty that will not run. I called LG on 5/30 and it was determined by them someone needed to come to my home. I was assigned to a second rate authorized agent that operates out of his home. I called this agent on 6/2 because I never heard from them during the 24-48 business hour time frame. (It was at this point that I did some research on who they were and found bad reviews for them.) To make a very long story short I was promised on 6/2 that a reputable company I found would be assigned to me and it would be 24-48 hours before Id hear. I found this company on LGs website as an authorized service agent and when I called them directly, they informed me they were available to come out the next day if LG would assign it to them. As I said, LG promised this would be done. When I heard nothing, I called them once again on 6/4. I spoke with a very nice rep (her name was Jess) who transferred me to executive services and I was told by that lady that the company I requested had no availability. I informed her that I had been told they would be able to come out the following day if LG would assign it to them and this is what was supposed to be being done. When I asked her to hold for a minute, I placed a call to the company I requested and as I began leaving a message as to what I had been told by LG, the LG executive services lady hung up on me. She was able to hear me leaving this message as I was using a separate phone line. So, this morning I called the authorized agent and told them what I had been told (that they had no availability) and I was told that simply was not true. So, I called LG back and this time I was told by the authorized agent I spoke with didnt have an open contract with them and they couldnt be assigned to me. Finally, the truth! In other words, they didnt have a negotiated rate with LG, much like it is with HMO Insurance. At any rate, he contacted the authorized to see if they would agree to make my repair with just an order # and they agreed they would, however, LG has to send them the amount they are willing to pay and if the authorized agent agrees to it they will do the repair and if not, we are back to square one. So, they have till Monday (6/8) to get back with me however, they will only be contacting me if its a go. If not, I have to call them back and start all over. I have a feeling I will be calling them back to start at square one. LIFE certainly isnt GOOD! I purchased this machine based on Consumer Reports testing and we were just about to buy an LG Smart TV and soundbar because they also have a very high rating. But there is no way we are going to based solely on the fact that they have horrible customer service!

My 3.5 year old LG fridge stopped working 2 days ago...no warning. The front panel said the fridge was -4 and the freezer -17 but everything defrosted. This is terrible for an appliance just a few years old. I believe there are potential class action lawsuits about these fridges. Very disappointed. My Maytag fridge is still working after 20 years.

I have been waiting to have my washer properly fixed for 3 weeks. Customer service was not helpful and the technician while helpful when he was here was often gone and not available which left no one in my zip code to attend to the repair. I have never had a more difficult time getting something done than with this company.

On October 21st, our LG Model LMXS30776S/00 Refrigerator that was less than 2 years old stopped working. When I called LG Consumer Relations at 800-243-000 they took down our information. They then discussed their LG Premium Care Service Plan with us and provided us two options to get our fridge fixed. Option # 1, $450, Option # 2 $350. Option # 1 covers you for 1 year and the Option # 2 is for 3 months. We go with Option # 2. It is supposed to cover the labor and because the compressor broke that is covered by warranty by LG for 10 years from date of purchase. They set us up with one service repair company in our city, then call us a few days later to say they assigned it to another service repair company in our city. Turns out the second one is the only authorized LG repair in our city. They schedule an appointment, the earliest date, November 14th.On 11/14 the owner comes out and says the compressor is broke and the seal system has been contaminated and he will need 6 parts to fix this. On 11/15 the repair place calls me and says the LG warranty department will not authorize the fridge to be fixed. They are going to get another repair place to come fix it. On 11/16 after not hearing from the warranty division of LG (which is outsourced), I call them. It took 34 minutes before someone answered. They explain to me and say the repair company told us they cannot fix the fridge. I say that is a total lie. The guy then paused. I said I have spoken with them multiple times and they told me you would not authorize them to repair it because you now do not want to pay the labor cost. So LG sells us on the warranty program, but then when they find out the labor cost almost 3 weeks later, they refuse to pay it and tell us we will reimburse the $350 to you.So not only did our less than 2 year old fridge break, they do not honor their warranty programs that they sell to the consumer. I was transferred back to LG Customer Care and waited on hold 45 minutes. I never spoke to anyone again. I tried calling on 11/17 and they say wait times are too long, call back. I then proceed to do a live chat. They push me back to their 800. Long story short, DO NOT buy LG. However, you have to be careful, because LG makes refrigerators for Kenmore and others that are sold in Home Depot, Lowes, and Sears to name a few.LG does not stand behind their products. One local repair place in my city said they dropped LG because LG did not honor the warranties. They said do not buy LG and Samsung Appliances. So our options are to buy a new fridge, or pay someone over $800 to repair our less than 2 year old LG refrigerator. So, we paid $2900 for the LG fridge and now it will cost an additional $800 to get it fixed or we have to spend in the $1,000s to get a new one. I have never in 40 + years experienced such bad customer service with a product. I will never buy anything that LG makes or has made for another company. They do not stand behind their products. Their customer care representatives are terrible. Thanks LG. You lost a customer and hope many more after they read this for life.

I was stressed to think about I already replaced all appliances with LG brand. All the sudden, my LFXC24796D French door refrigerator was not cooling. My wife called service line, and to call local authorized service, they scheduled for repair on October 5th. The fridge started malfunctioning on Sept 2nd, 2020. Now, I am awaiting what kind of response or solution they will give to the valued customer. I will updating the development of the issue until the case resolved.

We bought a $3,000 LG refrigerator in 2013. Countless minor problems are needless to say here. Just last week, the water cooler and ice maker stopped working. When I called LG, the representative I spoke with did not tell me about the common problems and advise me to wait a couple of days for the frost to clear due to the temporary ice maker fan problem. She entered me into a service contract that cost me $258.07 because its out of warranty, and said if I cancelled the contract it would cost me $100.00. Desperate to have the unit fixed, I agreed.Twelve hours later, the unit was back on. I called LG and said I discovered that LG had a lawsuit on the same problem, I needed a full refund. The rep. said someone from the extended warranty dept. will call me back soon. I waited 24 hours later. No one called. I called them back and requested the appointment and contract be cancelled and followed up with a cancellation e-mail. Today, the technician called me to confirmed he was on his way to look at the unit. I have never encountered anything like this. If you shop for an LG refrigerator, you better check the consumer review. I would think twice from now on before buying another LG product.

This is the worst machine I have ever owned! It cannot get through a single cycle without an error being displayed and the washer shutting down. It takes hours to do one load of laundry. Will never buy one again.

Sadly, a new dryer that had to be serviced 3 times within a year. Clothes continue to come out damp, an internal rattling noise which is loud, and a lint catcher that destroys clothes. I am quite sad. :(

We bought a complete set of LG appliances that they just delivered August 8th. As soon as the delivery people left we noticed the oven door is not lining properly. The Home Depot that we bought the appliances send an LG person to fix it. They came twice but they literally take 5 minutes and they said they can see it but they cant do anything about it. Nothing!! Brand new. We made Home Depot to take the stove back, now they are saying the model we got is discontinued. I clearly see it on the website, I dont get it. Next time I will NOT BUY LG.

Three door LG fridge. 3 1/2 years old and broke down 6 times. Frequent canceled repair calls and many no call no shows. Have to pay labor, LG only covers parts that must be ordered, 7 days out. Who still takes that long to order anything. Then another repair call to install the parts, and another charge. Once again, you are lucky if it lasts more than a day or two. 6 months is good. LG could care less and Sears doesnt seem to care either. Perhaps a class action suit is in order. At the bare minimum it may force LG and their poor products and even worse customer service out of the market. As for Sears, they will likely be gone by this time next year. Its clear why to anyone that has worked with them.

The control panel cracked right through the power button within 2 months of it being brand new. Every time you close the door to start a cycle, it flashes its lights and then shuts off. Ive learned to shimmy the door side to side just right before closing it in order to get the cycle to start otherwise it just beeps at you and then shuts off. If it does start the cycle, it only actually finishes it about 50% of the time. You have to clean the trap every single wash - it seems like the screen is too fine and it catches so much itty bitty debris that it clogs it completely. I cant say how much I truly hate this dishwasher! I paid for 3 year warranty and am so annoyed that I have to use it so soon. Cmon LG you bloody crooks make a product that works.

Purchased a side-by-side refrigerator for $1499 from Home Depot in February 2013 and began using it in April, when our house was finished being built. On August 9, 2013, the refrigerator stopped cooling. We called LG and were told that we had to call back 24 hours later to confirm that the problem still existed. We called back after 24 hours to make a repair appointment, but the only places that would service LG in our area were backed up a week each, not because there were few repair places, but because very few places are willing to work on LG. When the repairman came out a week later, he verified that the compressor needed replacement but suggested contacting Home Depot to try get a new refrigerator through them before ordering the part, because once the part is ordered, there would be no chance of having HD help us. A very nice woman at Home Depot then spent the entire day on the phone with LG trying to get a replacement, to no avail. When I called LG back again to order the compressor for repair, I was told that I had to make another diagnostic appt, since the original repairman didnt order the part. I am told it will be 2 more weeks until the refrigerator is fixed. It has been 2 weeks since it has broken. Thats 4 weeks without a fridge. I have called 9 times to LG, 7 times to repair places, spoke to 2 managers at LG executive services (one manager, operator Sherry ID# ** told me that the failure of the compressor is not LGs fault!). In all, this is the worst appliance I have owned and the customer service team is useless. Save yourself the trouble and stress, do not buy an LG appliance.

I got my stove 6 months ago and had the same issue as so many others. The stove knobs turn on so easily by accident. Its very dangerous, most times we would know we bumped the knob and just turn it off, but we had one close call when the knob was accidentally turned on and we didnt realize, well one close call was enough for me. Range LG as many others have said “what a waste of time“. So I started online looking for something to protect my family and I. I came across RangeSafe knobs. I saw these safety stove knobs online and while not cheap, it is impossible to turn the knobs on accidentally. For me the price was worth the peace of mind knowing NO MORE ACCIDENTAL KNOB TURNS.

We bought a brand new LG refrigerator at Home Depot in San Diego. After a few months, I noticed a bit of rust on the lower outside edge of where the water and ice come out. I called them and they said it was a cosmetic defect and NOT covered by the extra warranty that we had purchased. I have called them three times since, Home Deport contacted them and now the rust runs all around the bottom of the ice/water unit and is getting bigger. I have been treated extremely poorly when trying to converse with the LG complaint lines. We will NEVER buy another LG product ever and we tell all our friends and family to do the same.

I purchased my washer 7/17/2014. On or about 3 weeks ago I noticed a little puddle of water on the floor. I didnt think much about it, then the next day I was washing a load of clothes, and the little puddle became a flood. I called Lowes, Moreno Valley, California where I purchased the machine, and told my salesperson what had happened. he stated, Lets just bring out a new one. That sounded like a good idea since the machine was less than 2 months old. Then I was told, We have to have a tech come out and see what the problem is, before we can do an exchange. Ok, well the tech was scheduled for the next week. I work, so I had to arrange for someone to be at my house for the tech. (in the meantime - Lowes did send out a loaner machine, I have to do laundry. So the tech came out, and because the machine was not hooked up, he said he couldnt do anything and Lowes would have to have someone come and put the washer back in the laundry room. I called and spoke with my salesperson. So now they are going to send another tech out and will have their people come and hook up the washer.The men that came out and took the loaner away and put my washer in the laundry room, managed to put a scratch on the front of my washer. The next day the tech arrives, he tells me there is a hole in the pump, and he will have to order the part. I call Lowes, and am once again told that they will send out a loaner until my washer can be repaired, so here it is Friday 3 weeks later, no washer, and told that Lowes will have someone come out and paint the scratch. First the manager said he would knock of 10% of what I paid for the machine. Is he crazy? I had a new machine, looks like a used one. My complaint is with both LG and Lowes. Both places have given me the runaround, and the worst customer service.

Have had this fridge just hit 4.5years. Stopped cooling. Thought the linear compressor was going to be more efficient. Called and they said they would set us up for service. The service company will not be here for 3 weeks. Try to run a house with no refrigerator for 3 weeks. Did notice the company has an ad to hire people in our area. If I hadnt paid so much for this thing I would just get another refrigerator. Sure hope the matching double oven range holds up better.

I was lead to believe that my new LG Easy Clean Oven was the same as self-clean. It is absolutely awful. The Easy Clean doesnt even begin to clean the oven. I am so upset. Now I am stuck with this horrible range.

The first problem was (what I found out is very common) the pump broke. The hose had to be drained and the pump replaced. Paid for new pump from authorized LG repairman plus fee for his visit. Second problem, the dryer settings stopped working. No matter what settings were selected the dryer stopped at 20 minutes. Clothes were not dry. Now we can only use the Time Dry and Temperature selection. At least we can dry the clothes. Third, the washer stopped working. We tried following instructions from LG and nothing worked. They suggested calling their authorized repairman who would charge for the visit as well as parts, etc. All the blue lights blink but the washer will not choose a setting and doesnt start. We tried holding the start button down for 3-10 seconds. Song plays. Nothing happens. Still cannot select setting. Occasionally it is in a good mood and works normally--about 1 in 200 tries. The only way I have been getting it to wash clothes at all is by holding down the Start button at the same time as the Pause/Play button. Then IT selects a setting, usually Cotton, and the door locks and washer starts. All through cycle all lights blink including the orange one for Delayed Wash. Now nothing is happening but the blue lights for Start and Pause/Play come on, song plays and no selection, no start, no way to operate washer. We were told LG was the BEST brand. Lifes Good their commercials say. They should change them to LNG: Lifes Not Good because now we cant wash our clothes and drying must be done manually. THESE WERE VERY EXPENSIVE APPLIANCES. SHOULD HAVE GONE TO SEARS AND BOUGHT THE CHEAPEST ONES SO WE COULD REPLACE THEM WHEN THEY BREAK. Its cheaper than paying the authorized repairman to come out, pay for his visit and parts. All computerized and were told on the phone that the whole panel might need to be replaced. THAT WILL NEVER HAPPEN.

I recently purchases a Model # LSE4611ST slide in glass top range. I was very happy with it in the beginning. This past summer I was canning, the process was done, I laid a cloth on the unused side of the range and put my jars on it from the canner. I went out for 20 minutes, came in and found the front burner on and the cloth burned to the stove top. What I discovered was that when you leaned forward into the stove, the controls on the front of the stove are extremely flexible and it takes nothing at all to turn on the burner. I had a similar experience this afternoon and apparently touched a dial with my body and it turn it on while I was cleaning another section of the glass top. I almost set my hand on it and realized in time that the burner was on. I still like the range, just do NOT like that the control knobs are so easily manipulated. Thank goodness we dont have children in the house, it would be dangerous. My experience with LG has not led to a resolution. My issue that the knobs on the front of the range were very susceptible to touch and that it was easy to turn the burners on without being aware of it. I had a fire on my stove that burned thru a mat and damaged my burner. When the repairman came out he told me that was the way it was, there was no way to make the knobs more resistant to light touch. That this was the way it was. It makes bothers me that something so easy to fix to prevent accidents is deemed not viable by the company.

I like the ice machine, water machine, double doors, Auto cooling, auto temperature, but it wasnt that special. It could have been better to me. The temperature never worked. It would get hot randomly. It would leave water. It would get really cold one day then hot the next. It was cheap and lasted only a few years. It would last longer the warranty was bettering dont like it. I wasnt a fan after the first year and it didnt have a for what Im paying for it. I could get a better fridge. It wasnt the best and I should have put out more money to get a better one. It was pretty low and to me it could have been higher and it could have been up to standards and to me it was not and some reason it didnt last more than 45 years and to me thats pretty low for your fridge raider. But it has a great warranty for the last at least 10-15 years. I didnt think it would crash so soon but it did. I should have put more time and effort let alone money into the fridge that I was purchasing.

I have bought a LG Microwave from Home Depot in Nov 2018. It stops heating in Nov 2020. Called LG customer service 800-243-0000 about bad Magnetron which is covered for 10 years. They refused to ship me a part and only ship it to a technician. I told them I have serviced and repaired my appliance and I am DIY and installed the microwave. they still wont ship me the part. Also they do not cover repair service. So I am now forced to pay out of pocket for this repair. Never buy LG microwave again. Bad product from Korea! LG Electronics NeoChef 2.0 cu. ft. Countertop Microwave in Stainless Steel Model # LMC2075STStore SKU # 1002634890

My 2-door side by side refrigerator is only 4 years old. The inside back has hairline cracks all over it from top to bottom. The plastic handles and door shelves are all broken and duct taped. I called and text them and all they say is how I can purchase new ones. That will never happen. I will never purchase LG again. Its not like my husband and myself ever abused it and we are the only 2 people that have ever touched it.

Weve had it almost a year, the problem was evident from the start; at times the washer would NEVER stop. The first call to LG service said there were no faults in the machine (over the phone code reading) just out of balance load. BUT we were told NEVER put pants AND shirts in the machine together! Err, WHAT!? The second call we were told we were out of the service area, funny; we had asked that from Home Depot BEFORE we bought it. But after a few emails to LG they did find someone and he came out and replaced the computer. Now the machine does finish the load IF and only IF its happy and in a good mood. Balance is really critical and it tries for a long time to rebalance it before giving up. I dont believe there is anything wrong with the washer at this point, it is just a BAD design, STAY AWAY. And the warranty department doesnt really give a damn.

While I love the design and layout of the refrigerator, there is one drawer in the refrigerated section that freezes the vegetables I put in. Repairman was here twice and could not fix it. I decided just to live with it since I did not look forward hunting for a replacement.

Do NOT buy any NEW Washing machine with a Load Sensor! It senses the weight of the load and determines what amount of water to add to wash the clothes. Since the Government has to be involved with every aspect of our lives to save energy & conserve water, this device is crap! There is never enough water to wash the clothes and the clothes do NOT come clean. This mandate has sent us back to the early 1900s way of doing laundry with an old wash tub, scrub board & old soap that actually cleans the clothes!!! I cant afford to buy new clothes every month & refuse to wear dirty clothes! Only way around it.... Luckily I have a wash sink next to my washer. As I put clothes into the tub, I run the faucet hose over to the washer & wet the clothes as I put them in the washer. This creates a heavy load & as the sensor weighs the load, it is heavier and adds the right amount of water to wash the clothes!!! I have a glass lid so I can stand there & watch the water level. Unbelievable that the Government tells the Manufacturers how to build a washer with devices we dont need or want!!! Doing laundry for over 45 years, I am bright enough to know a small, medium or large load and able to determine my own water level for the appropriate washing cycle. If you dont have a wash sink, you will have to wash your clothes TWICE! So much for saving water. What morons we have running the United States of America!!

If I were able to give zero stars I would. I purchased a $2500 LG refrigerator 2 years ago and it has also had compressor issues. LG is fully aware of this malfunction yet they are not pulling these off of the market. Their customer service staff is rude as well. I highly recommend you never purchase from this company.

I purchased the LG Smart Drum top-loading washing machine a few years ago. The clothes come out very wrinkled. I now put almost all my laundry in the dryer; it helps remove the severe wrinkling. I used to just hang clothes up after washing them. Now it takes more energy: my own, and the electricity. I just finished ironing a top which I have had for well over a decade, used to just remove it, nice and clean, from my beloved Kenmore front loader, and hang it up. This was the case with all my clothes. I purchased my machine at The Brick, had to leave the country for a few months, and when I returned it was too late to have the unit replaced. Cant really fault The Brick, but they should know these machines are not-so-great. I have read the other reviews on this site, and my experience is not as truly awful as many others. But I will stay well away from LG in the future, and do more homework before purchasing.

Bought this just under 2 years ago and everything was fine until a few months ago when the control panel in front started flashing and beeping and then it sometimes wont drain. No one at LG is helping with this. They gave me 2 names of repair services but this is not covered under warranty???? I will NEVER buy LG products again. I would think a dishwasher should last more than 2 years!

We noticed about two years ago dryer started clunking. It seized up tonight because there are 8 inch splits down the drum on front and back from the seam. To me thats a defect.

My wife and I lodged a complaint about my new, under-warranty washing machine on 5-10-12 until 11-10-12. There were no actions or calls from LG. I call the customer support phone number daily to remind them. This is a third class LG after-sales service. I request all readers not to buy any LG products. I didnt know what to do, so I decided to move to consumer forum and set LG right with the law.

When we decided to buy an LG refrigerator, we considered the options they had and the style. We looked at other brands before we decided on this one too. Anyway, I like the French door, however were not very happy with the appliance because its only been three years and its not cooling. There was something going on about the compressor having problems with this particular model that we bought, but the problem we had was a leak on the evap. coil. We called LG directly and they sent someone out to fix it, which is good. The contractor was good and they fixed the problem.

$2500 refrigerator lasted 32 months - After our ice maker started squirting water everywhere and freezing up, we were told wed need a whole new door to the tune of $600. While we were waiting for the door to ship, the whole fridge stopped cooling. Everything in the fridge and freezer was ruined. The Geek Squad diagnosed the problem as a sealed system issue, which they are not allowed to work on. Parts, but not labor, are covered by LG, but you have to find your own repairman, and then LG will eventually send them an authorization letter to do the work. We are not willing to spend over $1,000 to fix a $2,500 fridge, when the repairs are not even guaranteed. LG has not responded to my email, and Ive just read many other reviews by people who got tired of waiting for satisfaction from LG, cut their losses, and bought another (not LG) refrigerator. LG knows people cant live that long without refrigeration, so they just stall until people give up. LG BUYER BEWARE!

BUYER BEWARE!!!!!!!!!!!!!!!! Do not buy an LG washer and dryer! I purchased a high end type LG washer and dryer in Nov. 2013 and have had to have both of them repaired at least two to three times in the first year. At least during the 1 year warranty, LG did pay for the repair costs, however now that this warranty is over, I guess I am looking at spending $300.00 or more per year in repair costs to keep the units operating. LG Customer Service states that they will not extend the 1 year warranty or replace either of units. Buyers should consider other manufactures such as Kenmore, Westinghouse, etc. My past experience with Kenmore has been very good, and I am now sorry we did not buy Kenmore units. The dryer model number is: DLEX5170W and the washer is: WT5070CW.

Never loved a refrigerator like I love mine. The refrigerators freezer is huge. I can put so much in it. There is a second pull out door in the freezer where I keep my ice packs plus other frozen foods. The refrigerator section is also large and also it is a beautiful stainless on the outside.

We purchased our LG linear compressor refrigerator 3 years ago along with a LG gas stove with double ovens. Last year the ice maker broke and the upper oven igniter went out. Now the compressor has gone out on the fridge. It leaked water all over my hardwood floors. Of course everything is out of warranty. Im so disgusted with LG. These appliances were part of a kitchen renovation from Home Depot. Never, ever again!!! My husband was able to fix the oven, but after reading all the negative comments, we are buying a new fridge and tossing the LG. Enough is enough. I hope the class action lawsuit in Illinois is successful.

I bought an LG smart inverter refrigerator 2 years ago, about a year ago the ice maker started making the ice taste disgusting so we stopped using it, around 2 or 3 months ago we started smelling something like a sweet chemical almost like antifreeze, everything that comes out of my refrigerator now tastes like chemicals, we haven’t enjoyed a meal in weeks and my kids have damned near stopped eating altogether. I have a technician coming out next week and I sure hope this is rectified.

This is our first time purchase LG. We bought this LG washing machine from Home Depot 2 months ago. It havent worked right until now. All the machine have is hot water came out even I choose to use cool wash. I called Home Depot 4 times; they pick and transfer my call at least twice per time. They got my number and promise to solve but never call back. I keep follow up but all I got is to call LG myself. LG WARNED me they are going to charge me service fee if I didnt got their number from Home Depot. The same day, I have to go in to Home Depot store and ask for LGs number. I called LG back, the same guy picked up my phone call (same voice, same accent), he got all the information: the model type, if I still have my receipt, if I still have my warranty, and told me IT MIGHT BECAUSE THEIR INSTALLATION PERSON PLUGGED THE COLD AND HOT WATER OPPOSITE WAY AND TOLD ME TO FIX IT MYSELF! Can you all believe that? I have never done things like this. What if I break it? Will they reject to fix it for free because the machine broke by human factor? What if I changed it and its still not working right? I reject their suggest; they leave me a number and told me to contact with service MYSELF, again! When I require to speak to a manager, they refuse my request a euphemistic way which is I dont need a manager because he can help me! I really feel like neither Home Depot and LG want to help me with it at all. They push their responsibility away. If they cant push them away then they will set up a lot trouble. They just sell me their product and treat me like a nut. I have my schedule; I have my job. I had enough. I will never by their product again.

I purchased a two drawer LG refrigerator (LMX25981ST) in April 2010. In February 2013, the freezer stopped working. I called LG customer services and was put on hold several times for 5-7 minutes each time. Then I was given a phone number for an authorized service center (which it seems was nearly 200 miles away). When I called them, they said they could possibly send someone out the following week (I called on a Wednesday, they wanted me to wait until the following Tuesday). I couldn’t get an earlier time and really needed the refrigerator. And so, I called a local repairman who was able to come that day. He said there was a leak in the freon and that I needed to call LG back. When I reached someone at LG again the next morning, they tried to put me off for another 3-5 business days, which was unsatisfactory. I expressed that I could not be without a working refrigerator that long as I have medication and other needs that must be kept refrigerated. They were no help and seemed uncaring. Also, this was a very expensive refrigerator, and I was at a loss as to why I would be having this problem less than 3 years after I bought it. At the time I bought the refrigerator, I changed all my appliances to LG because I trusted the brand. I had a major problem with the gas stove and had to return it for another model, which also had problems and had to be serviced less than a year after the purchase. The LG microwave oven that I also bought at the same time had a problem with the door, but the service on the other 2 appliances had been so poor that I have been just living with the microwave problem. LG appliances look very nice on the showroom floor and in my kitchen, but that is where the nice stops. The appliances have not held up, and LG has not been helpful in resolving the issues. The customer service is very poor and that, along with the quality issues, would keep me from buying another LG appliance or recommending one to anybody. I have had nothing but problems, and they are ongoing.

Top of the line LG purchased in Spring 2018. Was expensive. Control panel uses touchpads on hard plastic service which also serves as the door handle. We bought a 2 year extended warranty. The new vertical cracks cover the control touch pads, and will eventually render the dishwasher inoperative. Of course, it is considered normal wear and tear, and not covered by warranty. But, for $240 plus $250 flat rate service charge, I can get it replaced. How long before it cracks again? What a piece of junk. Do not ever buy a dishwasher that has flimsy handles which house the controls....

Ive had the LG fridge for 7 years since new. After 2 years we had to have a technician come out as the fridge section froze all the food. He couldnt get the part for over a week so he unscrewed the back from the inside of the freezer and poured 5 boiled kettles worth of water down the vents. That was to tie me over till the part arrived but it lasted 5 more years. It is doing it again, so for now I will buy a new fridge and use the LG as one hell of a big freezer.

I believe I should have read all the comments people made on LG products before making my purchases. Sadly, I now have to be among the complainers, in Aug 2016 Ive purchased all LG appliances. I am already experiencing issues with the refrigerator and service. Refrigerator is constantly running, I swear it may stop for 5 min and run for hrs. I am tired keeping track. Ive called and emailed LG, their response was perhaps the doors and leveling need adjustment.In short, I contacted the store that I made my purchase from, & was told to call the warranty dpt. & when I did, the earliest that the technician can come out to check it out is mid-Sept. OMG what have I got myself into. Nobody needs to go through all this. Come on manufacturers start getting serious and listen to what people are saying. We are not just making noise, these are legitimate concerns and complaints. As consumers, we are paying high prices for appliances we should get good years of use without complaints.

My LG 3650 washer lasted 40 months, with a 2 person household. Died, needs a $700 repair of the modular control panel at the back. I contacted LG to ask how this could happen, and they wrote back that they would pray for me (honest - we see youre dissatisfied... youre in our prayers). They offered no advice as to why the washer failed, or what to do other than an expensive service company 100 miles away. DONT buy these appliances. Ever.

Purchase date is13-02-2011 and the guarantee was 1 year and the make is LG refrigerator with capacity of 255 umgs. The color is steel gray. Refrigeration is not proper. Thermostat has already been changed once. The part other than the freezer also has improper cooling leading to formation of ice in all the eatables.I tried to reach the customer care services and have already registered multiple complaints, and no response. Kindly look into the matter so that the problem gets rectified within the guarantee period.

I agree with the majority of the people regarding LG fridge. I purchased an expensive counter depth fridge 5 years and 7 months ago and it completely broke down. Not the compressor but a leakage within the wall of the fridge so it cannot be repaired. I paid $125 to the LG technician to come and inspect to tell me that it cannot be repaired and that I should get a new fridge. The technician also let me know that the leakage was a manufacturing issue not wear and tear. I am aware of the LG settlement and was shy of 7 months to claim anything. LG refuses to do anything about it. So basically all their products are useless. I will never purchase another LG product and will make sure that everyone I know do the same. Worse service and company. They knew about the defects but did nothing. Where is the accountability???

I bought an LG refrigerator from Home Depot in August 2007. It is the freezer on the bottom model. After about two months I noticed dripping in my basement. The ice maker plastic hose had a pin hole right behind the fridge and water was leaking down into the basement and onto the I beam. The whole beam was filled with water. Home Depot came and replaced the plastic hose. Then it leaked under my new laminate flooring and ruined a section of it.I just shut the ice maker and the water to it off. I use old fashioned ice cube trays because I am afraid to have another leak. I also have had to replace the crispers in the refrigerator section twice as the plastic keeps cracking, making the crisper unusable. The new ones dont quite fit and are relatively expensive. I need a new one again. Thats 5 repairs in 6 years. I cant afford new fridge but this one is a piece of junk.

Purchased refrigerator end of April 2015, paid 2900 and expected it not to break in less than 5 months. It has been 3 weeks without refrigerator - I lost $3000 in medicine and approx 500 in food. LG covers nothing towards any loss nor do they care. I received my next batch of Enbrel today and today a value of 12000 and have to take it to my daughters house 20 miles away - I have no way of keeping it safe. Lg has been unresponsive and will not return a phone call. At this time service is scheduled for Monday. Hopefully they ordered right parts as no one came out to even look at it.

My LG washing machine broke down requiring a new part. The repairman advised me the part was no longer available. I contacted LG and they informed me that manufacture of parts are discontinued after 7 to 10 years. Now I am in a situation requiring me to purchase a new washer as the basic part costing about $100 is not available. I also was informed by LG this is the case not just for washers but for LG major appliances. So if one buys a LG appliance and breakage occurs after 7 to 10 years, that appliance is not fixable and must be replaced. I find that unacceptable for a major appliance and will not be buying LG in the future.

The dealer was no help with delivery. The LG refrigerator itself is pretty good. Had 1 problem, after 2 yrs. Ice maker door (flap where ice drops from) had to be replaced. Which I had to pay for my self.

Purchased an LG gas dryer about 3 years ago to upgrade and be more energy efficient. My old dryer was 15 years old but worked just fine. Two days ago the LG dryer started to make a loud thumping sound. Upon further investigating I found a crack in the drum. I called the LG people and they said the drum has a 1 year warranty. My 15 year old dryer never had a crack. So needless to say I am not too happy about spending more money to repair their poorly made product. The person that I spoke with on the phone said that this was the first complaint about a cracked dryer drum. I think I must have been his first call ever because I can find plenty of complaints on the internet about this issue.

Machine will not run with door open making it impossible to scrub stains out once clothes are wet or clean inside of machine. At 5’4” I cannot reach the bottom of the drum to retrieve clothes. Shuts off when out of balance and no way to tell if it was in wash or rinse cycle.

My 2 year old LFXS24566S refrigerator is not cooling. When contacted LG support on Monday (17th Sep). They informed me to book LG technician via LG Purchase flat rate option. I prepaid and chose a technician to come on 19th Sep. I waited the whole day and when no one showed up I called to find out what’s happening. Then I was told that they dont have qualified technicians to support my issue and my money will be refunded. I insisted that I speak to a manager/supervisor, Englebert who promised to follow up and schedule someone to come. Up to now no one has called or no follow-up. Wish I knew this product better before purchasing. Guess Im paying the price for going with LG brand. NEVER recommend this product to anyone...

Will never invest in an LG product of any kind! Bought one of LG’s high-end dishwashers (model LDP6797BD) less than 2 years ago for its quiet running, nice bells and whistles (including WiFi access), and 5 year warranty for electronics. A few days ago the LED display started going on/off, dancing through all the readouts, beeping, and displaying what appeared to be an error code (“L2”) but wasn’t. We called for warranty repairs with a local authorized technician. He calls LG and they tell him its hardware (user interface board), not software (which clearly it was). Minimum repair cost, $285 (included the $85 service call).I call LG to explain why it’s the software and should be under warranty. LG’s Customer Service agrees it could be electronics and will dispatch their factory technician for $125 plus and a minimum labor charge of $65 (but up to $175) if its covered under warranty. Unlike the local technician’s $85 service fee, LG’s service fee of $125 is not applied towards repairs. I explained that I could buy a new dishwasher (NOT an LG) for what I would spend in repairs and my previous $300 dishwasher lasted 10 years…what’s wrong with their product(s)?

I have an LG side-by-side refrigerator. Keeps freezing up. Ive had service work on it. I have changed the parts out on it, put new parts in it and it continues to freeze up. I have called the service people about it. No one wants to seem to help me and I too have had a bad experience with LG and I would not recommend to buy LG products to anyone especially that home products as far as the stove refrigerator or the dishwasher. Im hoping that I can get this resolved or are thinking of getting people together to file a lawsuit.

Its amazing theyve named the company LG, it couldnt be the farthest from the truth! The customer service is worst than the product if thats even possible. Spoke with a rep over the phone and Live Chat, neither were worth 1 star. Sorry I ever bought their product but the takeaway from this is, I can boycott their product and spread the word. If you want a product that works, stay away from LG! I bought the washer through Best Buys online service. Best Buys receipts fade after 6 months and are not readable. Best Buy could see the purchase online but couldnt print the order, therefore according to LG, there isnt a valid proof of purchase. While I am very disappointed in the Best Buys ability to print a receipt, at least they were willing to give their contact information and the Best Buy order number so that LG could contact them to validate the purchase. LG would not contact the manager at Best Buy to discuss. At that point, Live Chat ended the chat. Customer Service, a lost art!