We purchased a refrigerator from a chain, product arrived to our home in good shape. While install, installers dropped door and smashed ice maker. Had to take fridge back and it took two months to receive new fridge. When new one arrived they had to take doors off. Upon reinstalling the doors the door with ice in it, it was uneven with other door. When we asked about this they said that once ice was in door it would settle. It didn’t. We called store. They said we had to contact manufacturer. We called them and waited to receive a callback. Never received call. We called back and LG told us they would have installers back out to fix refrigerator. Company never showed. Called LG again and never received a callback again. We called back again and was told that company no longer does work for them. They told us that they would send someone else out, never showed. We call but it takes a while to receive calls back. We are now told that it has been too long and we would need to pay someone to come out and fix it. It has never been right since purchase and we can not get the store or the manufacturer to make this right. We continue to just get promises until it has been too long for any help.

This refrigerator performed well the first 15 months however I noticed that the freezer was not freezing properly. I had purchased a service repair warranty with my Home Depot purchase and I thought no worries. I have been waiting since March 21 for repairs. After 3 visits and numerous repair calls with executive service persons Sandy, Gel, Willie and Shay I am still waiting to learn when my refrigerator will be working. Ask the merchant before you purchase how repairs are handled. Ask questions when you purchase a service policy as to what justifies replacing the item. A refrigerator is a necessary item in the kitchen and I feel that waiting more than one month for a repair is horrible.

The washer stopped mid cycle after owning it only 9 days! The child lock on the door is engaged and I cannot get my wet (new but now ruined) items out! It has been nearly 3 weeks and LG keeps giving me the run-around without solving the issue! LG is the worse company I have ever had the misfortune of dealing directly with!

I bought this LG gas range last November at Home Depot. (And they knew nothing at all about the flaws in the range.) To begin, there was a problem with the gas not turning on quickly enough, causing some gas to leak out, and a repairman came and fixed it. It required a part that had to be ordered, and I couldn’t use the range for a few days. But there are two other big problems I have had. First, the easy clean feature. It doesn’t work. At all. And it is a pain to use anyway—filling the indented compartment in the bottom of the oven! Doesn’t do anything, and then you have to extract the water by hand from the oven floor. They say not to use oven cleaners, etc. as it can ruin the oven walls. Which leaves no real choices. A man who came to put in a new dishwasher told me I could use something like Soft Scrub. I haven’t tried it yet. I am 73 years old, and I am too old to have to get on my hands and knees and clean an oven.Second problem: when the oven is on, air blows out from the oven, but instead of coming out the front, it comes out the back. The air flow is directed toward the burners and usually blows them out. If you don’t stay right with it, you have a major gas leak problem. I have had to put up barriers in front of the air flow vents to keep this from happening. I would never walk away from the stove if I use the oven and cook on the burners at the same time. This might be the worst appliance I have ever purchased. I would never ever buy another lg appliance. The leaking gas is a major safety concern. The company had to know the easy clean feature doesn’t work. And when I told the repairman this, he said maybe I should have done better research before I purchased it. Wonderful customer service. I would like to give no stars...

The refrigerator is nice looking and functional. It met our needs and there are no repair issues. Thats why were repeat customers with the brand. LGs quality, features, pricing, and reliability has made them our choice for kitchen and laundry appliances.

Bought a LG top load washer in 2013 and I hate it. Its a constant battle with the machine flashing messages and being unbalanced and constantly refilling with water and not wanting to spin. Totally wastes tons of water which we have to pay for living with a cistern and ironically I bought it because it was supposed to use less water, what a joke. I have never had to stand and watch a washing machine until I bought this evil machine. Oh why do I have to watch it so it doesnt waste all our water when it starts flashing the unbalanced code so then I have to stop it and try to move the wet clothes around so the stupid thing will continue on. I wouldnt wish this machine on anyone even if they were my enemy, its horrible. Im going back to a top loading Kenmore with a normal agitator that actually cleans the clothes. The only positive is that I bought the LG dryer at the same time and Ive actually had no problems with that.

Model LRE3023ST the bottom drawer pull out is difficult and dangerous to your hands. You can easily be badly hurt when trying to pull out the bottom drawer to clean underneath the stove or if something falls behind. This bottom drawer is so difficult to pull out, it should NEVER EVER be used. This model should be recalled.

I recently purchases a Model # LSE4611ST slide in glass top range. I was very happy with it in the beginning. This past summer I was canning, the process was done, I laid a cloth on the unused side of the range and put my jars on it from the canner. I went out for 20 minutes, came in and found the front burner on and the cloth burned to the stove top. What I discovered was that when you leaned forward into the stove, the controls on the front of the stove are extremely flexible and it takes nothing at all to turn on the burner. I had a similar experience this afternoon and apparently touched a dial with my body and it turn it on while I was cleaning another section of the glass top. I almost set my hand on it and realized in time that the burner was on. I still like the range, just do NOT like that the control knobs are so easily manipulated. Thank goodness we dont have children in the house, it would be dangerous. My experience with LG has not led to a resolution. My issue that the knobs on the front of the range were very susceptible to touch and that it was easy to turn the burners on without being aware of it. I had a fire on my stove that burned thru a mat and damaged my burner. When the repairman came out he told me that was the way it was, there was no way to make the knobs more resistant to light touch. That this was the way it was. It makes bothers me that something so easy to fix to prevent accidents is deemed not viable by the company.

Less than 2 yrs old LFXS24663S stopped working. Lost $300+ of food. Luckily I had purchased the extended warranty. After a week of looking the warranty company cannot find anyone to do service so they issued a credit for me to purchase another refrigerator. So I am getting a different brand. Never again get anything LG. It seems like the controls are messed up or are out of calibration because the compressor is working and there is Freon in the system. But it is about 20* off on the fridge and 40* off on the freezer. I see many people with the same issue.

Do not buy! 18 months old and LG French door refrigerator will not cool. Repairman came and informed us we needed new control board, at a cost of $600. Freezer works, refrigerator is lukewarm, and ice maker works intermittently. Just great. 2500 dollars thrown away.

Purchase a set of LG washer (WT4870CW) and dryer from Best Buy that was last year’s model on 04/12/2014. Upon the washing machine acting up and not draining after about 10 or 11 months, we called LG support to get it corrected, was when we were informed it was almost two years old. Even when we had it less than a year. The washing machine had OE and UE errors popping up interrupting the spin cycle continuously, requiring resetting and restarting in the spin cycle. The first tech diagnosed it needed a stator, ordered that to our house and installed it, problem continued. LG schedule second tech service company, who diagnosed, after reading bulletin stator replacement no longer done, but circuitry parts. Ordered two, parts came to house and third person came in only installed one circuit, stating I needed two separate circuits for washer and dryer. Problem continued. LG was notified and I was informed the previous appliance service technicians came from an appliance service company that they can no longer recommend. Plus since this problem has extended past the original warranty I needed to get an extension, which was done at no cost, to cover the next service person. A third appliance company, who came today and diagnosed Pipe in house will not let unit drain, gets pressure build up and no drain. Customer needs plumber. Nothing wrong with unit.” I immediately returned home and showed the tech the fault of his diagnosis by detaching the drain from the drain pipe in the house and connecting the cold water feed to the drain pipe and had it run for several minutes. THEN he said, I dont know what to tell you. Then he said my pipe was too high, so I pulled out the manual nearby and NOPE the pipe length was well within the distance in the manual. Wrong again. The machine works he said, when you dont connect it to the drain pipe, so it’s a drain problem he said. Nothing wrong with the machine when you disconnect it and let it run in a garbage barrel, he said. What are you talking about, the machine worked for like 10 or 11 months and now this problem wont go away and you are saying that the problem is not with the machine? “Oh it tries to send the water up but it can only send so much, then it figures it cant then it shuts down.” “Oh,” I said, “then it’s a sensor problem, or a computer problem.” “No there is nothing wrong with the machine, when you disconnect the pipe into a garbage barrel.” How does this continue on? “Oh, Ill have my boss give you a call, because I cant fix a problem that isnt there.” There were also suggestions to re-route my drain pipe through the basement window opening, creating a new larger pipe, but his suggestions simply met deaf ears by that time. So after he leave and here I am at the Consumer Affairs site reading all the numerous complaints and I find one service tech diagnosed a pressure switch as the problem, which under warranty I would welcome before I send this unit to the scrap heap.

I purchased glass top electric range, French door refrigerator, dishwasher, & microwave about 7 years ago. I’ve already had all 3 major appliance serviced. Dishwasher 6mos after purchase, frig 3 yrs, range 6 mod ago flashed F9 no heat in oven. Now 2 LG elements on stove, sometimes heat up, sometimes not. Usually if I put them on high the will go on, but can’t regulate them. I’ve always owned GE appliances and never replaced bc they no longer worked. They’d been out dated. This will be my 2nd repair for a couple hundred $$ within 6mos on a 7yr old stove. Also NO ONE wants to service LG. At least in my area. Appliances look great but not dependable.

We purchased a LG WM2455HG front load washer in 2008. Over the past 2 years we have been experiencing a black slim, pungent odor and black mold spots on clothes and on the door gasket. We have done everything possible to clean and maintain the machine to no avail. I have read numerous complaints on the same subject. We are looking for a solution from LG which will not acknowledge the issue.

I was cleaning my refrigerator. The glass that covers the crisper drawers shattered. It was terrifying. When I called LG, they refused to replace the glass because I had purchased the refrigerator 13 months prior. It was out of warranty. I find this unacceptable. Fortunately, I was not injured by the glass, but I will never buy an LG product again and I will discourage everyone I know from purchasing a LG product also.

On 9-27-13 bought microwave oven model lcrt201st. Have 7 months it would trip surge strip shut off completely. I warm my coffee for 70 seconds but it would shut off after 30 seconds. I like my coffee hot. It kept doing this so I called LG support. Was told malfunction in keypad and to take it back where I bought it. I DID this on 4-23-15, model # same. All ok till today 7-17-15 it DID it again. I again called LG support and was told I would have to take it to one of their service centers all pa, North Jersey, Delaware. I shouldnt have to drive around the world to get a problem solved. I am not getting another LG product. I was told I can take to Best Buy and they will give me a new one. Ok but then in 3 to 7 months IM going to go thru this again. No way.

I have an LG refrigerator, model # LFC2576OTT. I opened the doors to get a drink in the morning to notice that the unit was so hot. The plastic that connects the module to the inner roof (on the inside) had melted like string cheese. And lights were brown and burnt looking. It also smelled like melted plastic and electrical fire or burning wires. I just thank God that we hadnt left to go out of town yet, because the underside of the cabinet and the top of the fridge were too hot to touch. I fear it may have caught on fire. It was so hot on the top level of our fridge that the metal rings of some of our canned goods had resealed! We lost all our food and canned goods. We had already (one year prior) established a complaint about the product due to poor plastic construction of door handle hinges. After looking on-line, I saw that both of these are common problems with these refrigerators. LG should recall these refrigerators before someone gets hurt. Please someone do a class action suit, because it is apparent to me that LG is not going to take responsibility for their faulty products.

I bought my LG French door refrigerator in 2011 and its pretty much dead now. The ice maker was always flakey but we lived with it. The gasket doors started hanging up and we lived through it. Then ice maker stopped making ice. Ordered new ice maker but found out that it was not making ice because it was not cold enough. Cleaned the coils and it just slowly got worse. Ordered a temp sensor and the main pcb. Tried those parts but still not cooling properly. Called LG. I figured it was the compressor because I read that LG was using bad compressors. Paid a certified LG service provider 600.00 in labor to replace compressor.Called Friday and by Tuesday they were replacing the compressor, wow Im feeling good about now. Two guys 4 or 5 hrs later and calls to LG and they were told they needed the main pcb. I gave them the new pcb I had ordered and the same problem persisted. The compressor shuts down after 15 minutes. They said they would have to order another one from LG and come back. After not hearing for a couple of days I called them and ask them What was up? They said that they ordered but because LG was having so many problems with these compressors they were back ordered and they had no idea when a new compressor would arrive. They said not their fault call LG and ask them.Call LG but they were useless. They said they were not having any issues with bad compressors and dont believe anything you read on the internet. I asked What about the service provider? Is he lying to me? LG responds that it does not take much to become a warranty service provider just ask to be one. No training. Wow! LG pretty much said 7 years is the lifespan of their products and then they become legacy and put at back of the bus. They will provide parts if they can get them. I own a LG55 inch tv that fail after about 5 years, found a main board out of Nova Scotia and was able to repair that. If it wasnt for that it would in the trash.So here is the problem I paid the service provider to replace the compressor and LG provided the part but if they have to come back to do it again who pays for that? LG can send another compressor but theyre not paying for the service. The service provider had two guys for about 4 to 5 hrs. Why would the service provider work for free? I can see this evolving into cant get parts from LG and LG saying they have no issues supplying good parts forever and never repairing my fridge. Thank god I did not but an LG exploding phone. It took them forever to recall those phones!

I also had a front load LG dryer which stopped drying the clothes. I had a tech come out only at 5pm on a Friday to tell me my dryer vent needs cleaning! The dryer vent did not need cleaning... the tech just wanted to go home. The dryer actually went on fire and is now out at the curb where all LG appliances should be. I also had an LG French door fridge... that was also another POC that broke and went to the curb. I do NOT recommend LG products.

I bought the LG Microwave LMV1680ST and the magnetron died. LG has the magnetron warranty for 10 years, but dont be fooled, it has to be replaced by their service people which cost almost the price of the new microwave. They will not ship replacement parts to customer.

We purchased a Kenmore Model 79551833412 side by side refrigerator that was manufactured for Sears by LG. This units compressor failed after 17 months. I came to learn there was a class action lawsuit filed against LG for this same issue which unfortunately was dismissed. Because my mother in law is 88 years old and the estimated cost of repair was nearly the cost of a new refrigerator we chose to purchase her a new refrigerator rather than wait for it to be repaired. Sears says their warranty is only one year but the Sears rep said that the manufacturer provides a longer warranty on the compressor but labor would not be included. I contacted LG to see if they would do anything for us. They said that our recourse was with Sears so they wont stand behind their product. Stay away from LG refrigerators.

I purchased this washer (WT4801CW) new in December 2011 from Home Depot. I have been happy with it until just recently when my washer just stopped in the middle of the wash cycle. I tried to push the power button to re-start the load but the display was dead - no lights, no sounds - nothing! The lid was locked and would not open but my husband figured out how to get lid to open. We manually had to wring out all the towels I had in the washer and then dip out all the water. I called LG but all they told me was that since I didnt buy extended warranty they couldnt help me.Apparently the guy I talked to at LG wasnt in the US as he had no idea how to pronounce Louisville and asked me what KY stood for. My husband is quite the repairman and was able to figure out that the fuse on the noise reducer was bad along with having no power on the main Power Control Board. It cost us around $160 to replace these parts and thankfully my husband was able to do all the work himself. LG stands for Lifes Good, but apparently this is a joke on us!

I was so happy to get a new washer and dryer after about 10 years with my old set. I purchased the LG large capacity set. The washer was a front load. At first things went well, then little by little I began to notice our clothes came out smelling unclean. Regardless of the detergent, softener, etc, it made no difference. The energy saving, low level of water, simply means your clothes will slosh around in a small amount of dirty water, and then rinse with a small amount of water. There is nothing clean about that! When we sold our home I let the set go with the house, vowing to never purchase a front load HE washer again. The dryer was great.

The LG steam washer I purchased about 3 years ago has been problematic and I would strongly advise against purchasing one of these units. The malodorous tub in this front loader is likely secondary to the water retention within the gasket Despite leaving the door open to dry, something unnecessary in any top loader, the musty black mildew persists! Obviously an engineering design flaw, the tub cannot empty completely. Despite leveling this machine on a concrete floor with the drawer pedestal, the machine shakes and rattles and dances over the concrete floor. The machine will never stay in one place despite attempts to keep it there irrespective of load weights. This machine is a piece of junk and LG will not listen to these complaints. Waste of money should have bought the Miele. All of their products are superbly German engineered! Please enlist a class action suit. The trailing entries are testament to the litany of problems.

Im not too happy with my LG refrigerator after looking into a lot of information and a lot of reviews. Apparently, theres been a lot of problems with their compressors. And it doesnt seem like LG is proactive about going and fixing them because I finally had a problem with my compressor this year. The unit wasnt getting cold at all and we had noticed periodically where it felt like it wasnt cooling enough. We just chalked it up in the air whether it was too hot of a day or too cold of a day, and maybe we didnt have that, we had the house too hot and left it at that. And then, all of a sudden, within three days, it just stopped working.Trying to get LG to come out and fix the issue was like pulling teeth. Apparently though, LG was aware of what the issue was. They didnt give me any problems as far as getting it fixed. But there was a lot of miscommunication internally at LG because they gave me one company that they were gonna have fix the situation, and when I finally contacted them because I hadnt heard from them, they said, We dont work with LG anymore, and I had to call LG and tell them what the company said.So, we were gonna use this other company. It was the same thing. LG gave me the information for that company and I called them immediately. They said some of the same thing. Then finally, the third company was the one that still worked with LG. And then, that had taken almost two weeks to get my refrigerator fixed. At this point, it seems to be running properly. It seems to be making a little bit of noise. So, Im gonna contact the repair people and ask them to come check it out because it makes humming noise that it didnt make before.I have mentioned it to other people and as good friends of mine, they just bought the same refrigerator, and they experienced a similar problem to what we had. And we were told initially, Oh, its probably its seal, it didnt close right. But that was the way our problem started. And six months later, all of a sudden, the refrigerator went bad. But its a known problem with LG. My friends now are keeping a close eye on it.

We recently purchased a new home and with it came an LG washer. After a service call to LG, followed by a maintenance call from a local repair company we are STILL completely dissatisfied with this washer. I have never in all my years of doing laundry (4 children) have ever had to sort clothes based on weight. Even with doing so, the load can take up to two hours to do. The spin cycle is awful and continues to repeat itself. It is quicker to dry a load of towels versus doing a load of wash with the LG. I have read many of the same complaints on this board. LG, you need to do something about this. I would never, ever recommend an LG product to anyone based on my experience with this one product. It is the absolute worst.

I have had 4 LG microwave ovens and always had the same problem with transformer overheating and smoke coming from unit which sets off the fire alarm. I think a recall should be done as I find this is a main fault which should have emergency recall before a fire is caused to homes.

I am very upset with my LG purchase. Back in January 2019 my stove was delivered & installed. Everything seemed fine until I decided to clean the stove using the self cleaning feature on Friday, 8/9/2019. After using the self cleaning feature the enamel on my stove is burnt in the corners of the door. During initial conversation with the Warranty Department I was given a case number and told I would be contacted to arrange an appointment time for their technician to come take a look at the stove. Two days later I receive a phone call from a service company explaining that my cosmetic defect is not covered by the warranty and if they come out and determine it is not a manufacturer defect I will have to pay a service fee. I shared with her my concerns of over-heating or possible burnt enamel and explained that I did not feel comfortable with this scenario.I called LG back and they decided to send out a Certified LG technician. He called this morning 8/14/19 and said he would be here between 2-5. When he arrived (5:10pm) today he said has no idea what caused these marks, he even noted that he could not test the oven because it happens during the cleaning cycle when the door is locked. He placed a call to his tech team back at the office. Even he gets placed on a LONG hold! He shares with me that he needs to get to his next appointment and will call me back with their determination. When he called me back I was told they are not going to cover the defect that it is burnt on food. (Huh!!)First how do they know. They were not here? The technician that physically looked at the stove and did not come up with this scenario - a person on the phone did??? But even with this possible scenario - I asked how can food get in-between the gasket and the door? Yet there is no burnt on food anywhere else in the stove. Not even on the floor of the stove! He tells me there is nothing he can do to call customer service again. Now we are waiting on a 2nd technician visit. Please keep in mind I have literally spent hours on the phone with each call. Taken 3 hours off from work today and will need to take additional time off on Friday for the second appointment. I hope this nightmare ends soon.

On 3/21/20 my tenants discovered that their less-than 5-year-old LG refrigerator had stopped cooling and immediately notified us. They went online after being informed that due to the COVID-19 virus there was no one to help via phone or chat. Despite following all of the suggestions LG had on its website to help get the fridge cooling again nothing worked to correct the problem. My tenants tried repeatedly to call LG, as did my husband, but got the same message. After calling all over town our tenants were able to reach a repair facility, who informed them that the compressor had likely failed, since this is a common issue with LG fridges. Unfortunately, the repair facility wouldnt come out to help (we had all the necessary documents, including an extended warranty) because they werent sure if they were considered an essential business. They took my tenants contact info and said theyd let them know once they had a better idea of whether they were.. Meanwhile, my tenants, who have small children in the house, had no way to keep fresh food and milk for their family and ended up having to obtain a rental refrigerator to feed their family. Finally, after ordering the compressor and being allowed to go out to install it, the part was replaced on 4/2/2020.My husband continued to try and contact LG about this issue and to obtain a refund for the food and rental expenses. Finally, LG had an auto-answer that asked the caller to stay on the line, but that the hold time was exceptionally long. After staying on hold for over 45 minutes several times he was either transferred to people from another country that he couldnt understand, or they couldnt understand English, or that transferred him to another department which immediately disconnected the call hed been on for so long. This happened repeatedly and when he finally got someone who he could carry on a full conversation with and explain the issues, this person was no helpful at all and kept trying to tell him that we waited too long to request a refund!! All his calls were placed over the course of April and May, so when LG was at fault for not being available to even hear our issues, that was truly insulting.I finally started sending messages on LGs website and kept getting inane requests for various items (like the dates of every time we tried to email/call LG and why we didnt request the refund at that time...). The people I corresponded with: Christifien in the regular Customer Service department, Tori, Craig in the Presidential Escalations department (who responded to my separate messages to the President) all gave me the runaround and I had to keep sending messages to follow up, since they were hoping Id just go away... Last month I received a check in the amount of only $150.00 with no letter or apology or explanation, but this didnt even cover half of the expenses that were incurred (Id clearly noted in multiple emails/messages that over $300.00 was lost due to this: All the food in the defective LG fridge had to be thrown away at a cost of over $200.00 and then replaced, plus the cost of the rental).I sent another message to the President, stating how insulting it was to receive this amount; I finally received an email from Laiken **, Presidential Liaison who was very condescending about the whole thing; her entire email message is as follows: This is Laiken with LG. I am sorry to hear about your refrigerator issues. I have pulled up the case number, and I see your unit was down for less than a month. Due to that we cannot reimburse you for more that the $150.00 food loss you already received. As for the part, the account shows the unit was repaired under warranty at no cost to you, but if you did have to pay for the part or labor please send me a receipt for the parts/labor, and we can reimburse you for that. Unbelievable; she made it sound as if I was supposed to be grateful that they installed the defective part without charging me for it or the labor to install it, even though it was, as she admitted, still under warranty!! I sent an email back asking her if she seriously thought a rental appliance store would just give my tenants a refrigerator for free to use while they were frantically trying to get someone to come out and repair the useless refrigerator, not to mention the costs associated with having the loaner delivered and then picked up after the LG refrigerator was fixed. I asked her Put yourself in this position - would you feel like you were treated honestly and fairly? That email was sent to her on 8/25/2020 without any response from her, so Im assuming that she and the President feel that LG is just the poster child for honesty and fairness.... All I can do at this point is advise everyone I know to NEVER purchase one of its shoddy products. Seeing from the other posts how LG obviously knows about their defective compressors, yet does nothing about it, and to top it off lacks customer service skills of any sort, I can only hope that my post here will help people decide against ever doing business with this despicable company. As others stated, even one star is too high for this company!

It simply just cleans clothes, doesn’t get stains out, doesn’t do any thing specific, and I’m short at a normal 5 ft. So the tub is a bit of a struggle to get into. So really other than the Oxi Sanitize which by the way takes 2 hours or some closely equivalent the washer is a plain Jane overly machine.

I purchased an LG top load washer in the summer of 2014. This machine has been the cause of so many headaches and so much frustration. My daughter texts me every time she uses the machine to tell me how much she hates it. I have had the technician to the house three times in the past year and a half. They have replaced the motherboard, motor, rotor, power cord and on and on... and it still does not work. It gives UE, OE and IE messages with every load. I have read the manual. Made sure everything was level, all water filters are clean and clear of debris and have researched these problems on the Internet. There is no solution. The machine is a lemon, a piece of junk. It has been since Day 1. It is the single biggest waste of money in the 20 years I have owned a home! LG has permanently lost this customer FOR LIFE! If I could leave zero stars, I would.

Bought a LG Top Loading Washer less than 3 years ago... I have had (3) repairman out and this washer is still NOT FIXED... Tub fills w/ water, eventually stop but never washes. Then, will drain... Will NEVER BUY ANOTHER LG.

My refrigerator is less than 4 year old and has stopped cooling. It is either a loss of coolant or a failed compressor, both of which are still in warranty. They scheduled a tech to investigate the problem the following day. This appointment was canceled by LGs automated system after the scheduled time for the visit with a statement that they would schedule something within 3 to 5 business days. I called LG to express my pleasure at the level of their customer service and was told that the repair will probably take somewhere between 5 and 7 days IF the parts are available. In the meantime, I am without a refrigerator.

I bought my refrigerator (LG Refrigerator LFXC24726S/02 MODEL#502krpv10848) 8/17/2015 at Plessers in Babylon. I also purchased the extended warranty. Since I purchased the unit there was a problem with the motherboard computer within the year because it was covered under the manufacturers warranty. July 21, 2018 my refrigerator stopped working and I called the warranty and they sent Mr. Appliance out on 7/26/18. The first visit the repairman Rob said it was a Freon leak and they had to come back to determine where the leak was coming from. I had to reschedule and they came back on 8/1/18. The repairman Bob, said that it was the compressor that had to be ordered directly from LG. He said it could take awhile. I called last yesterday afternoon after repairman had left and every time I called it was a picked up and then a hang up all afternoon. I spoke with LG today and was hung up on. I have been without a refrigerator for almost 2 weeks and I have 3 teenagers with no fridge. We are living out of coolers! I have called LG, NEW LEAF (warranty company), Mr. Appliance, and the retailer Plessers. Everyone keeps passing the buck and doesnt take responsibility. They all seem to feel that its normal to be without a refrigerator for 2 weeks plus! I was told by Mr. Appliance it could take a couple of weeks to get the compressor and then I have to call for another appointment to have it installed. This is totally unacceptable! I want a loaner or a new refrigerator! I will NEVER buy from PLESSERS or an LG appliance again.

I chose this fridge because it got good ratings with Consumer Reports. They must not read these reviews! Our experience was similar to others here. The fridge worked great for 18 months and then the freezer quit. First local authorized agent was not up to the task and walked away after wasting three weeks of our time. Second agent, an hour distant, did get the compressor replaced (bravo!), but by then we had been down for 38 days. It took many phone calls. Although the young people who answer at LG were friendly and tried to help, it was frustrating to hear the life is good recording with each call as the days kept passing. LG did cover the repair cost.It has now been five months and so far everything is fine. But I wonder if this compressor, which Im told is the same model as the defective one, is likely to fail in another year or so. And will they cover the cost again? And will it take a month again? Another concern is the cost to the environment of these new high efficiency appliances which apparently have a much shorter service life than the old models.

I chose based on appearance and most importantly, price/Efficiency. My choice was based of entirely what I saw in the store and reviews written online. It kept my food cold, it worked, thats all I can ask of a fridge. But make them better at removing moisture or more energy efficient. Or perhaps make the walls of the freezer thinner so that theres more room in them (although I know thatd be difficult to do).

We bought a LG refrigerator 1.5 years ago. Very pricey I might add. The Fridge went out. They sent a repair person who replaced the motherboard and thats all he did. He did not check to see if the compressor was working. We wait 12 to 24 hours as he said not working. The compressor is not working. Back to LG We go. They say compressor is covered. They will get back to us on someone coming. They just call today and say they cant find anyone to come and fix it. Now the kicker is We have had no refrigerator since December 10th 2021. After all the hoops LG cant find anyone to fix their product. We live outside Little Rock AR. I have found this whole situation horrible with the way this was handled. I will never recommend a LG product to anyone. Yes there may be fine stuff out there but what if it breaks then you will find out how they stand behind their products. I find it ridiculous the price we pay for refrigerator, washers, dryers etc just for them to be throw away products.

Beware of this model. Compressors have failed on multiple occasions rendering us with an inoperable fridge and freezer. LG customer support is weak, leaving us stranded for more than a week as this apparently has caused a shortage of parts.

LG Refrigerator Compressor Model # LFX31945ST/02 - We bought our refrigerator in February 2014. It was discounted almost half off to $1851.30 and we had another 10% off coupon (plus they automatically added the 3 year warranty that was another $90). I asked what was wrong with it, why it was discounted so much and I was told it had been a loaner fridge while someone elses was repaired. I snatched it up thinking I was getting a great deal for our new house. There were things that didnt seem right like the door never seemed to seal tight and the light would work then go out then work and so on, but nothing major just little quirks. Then in July 2017 we got up one morning to find that everything was hot in both fridge and freezer. So I contacted LG. I knew that my extended warranty had run out 5 months earlier, but I was told that the compressor was still under warranty along with a few other parts. They could only find 2 places that would work on LG and both were an hour plus away. So I contacted one who right off the bat told me LG was notorious for their compressors going bad. They came out to diagnose a bad compressor $91 and had to get authorization for parts. Meanwhile he informed me that he had 6 more LGs he had to get to with you guessed it BAD COMPRESSORS. Some of them going bad in the first 6 months. After the parts came in he came out replaced it for another $288.90. I asked him would this last longer than the 3 years that I got out of the first one and he told me they would not guarantee anything. He recommended that I sell it as fast as possible. Imagine how I felt. That was last Tuesday 8-15-17. Today is 8-22-17 and it has yet to cool or freeze properly. We have had 2 gallons of milk go bad because it is too warm and my ice maker hasnt worked yet because it has to reach 15 Celsius before it will make ice. We bought bagged ice and it melts a puddle underneath it because it is too warm. I called the technician back who of course feels bad but is not surprised. I spent an hour on the phone with LG this morning, and they tried to get me to call another technician out. I refused told them they better make this right. She told me they would replace the compressor, I told her they would also pay the labor that I was not paying another dime. I just paid it last week and I am not paying it again. She told me the technicians work was guaranteed. I informed her that he told me they would not guarantee it and that they recommended I sell it. She then told me we would reset the freezer by opening the door and slamming it 4 times in a row. What a joke. She told me not to open it for 6 hours and she would call me back then. So I am waiting and furious that we have now lost food twice because LG has an inferior product and refuses to fix it. The technician is scheduled to come back Saturday and is expecting me to pay if LG does not. I will update after my phone call this afternoon. I recommend you stay away from LG refrigerators.

In 2013 I purchased a set of LG large capacity washer and dryer. I was excited when I got my new machines. At first I was amazed, as it did not seem my clothes had been washed so clean and dried so efficiently in years, compared to my old washer and dryer. After a few months, it seemed the washer would stop itself more and more often, with a UE flashing on the screen and required opening the machine and rearrange heavy wet clothing until it would spin through. About that time I received a notice of a recall that affected my machine. I called the recall hotline number and a technician was sent to replace the faulty parts. This solved the problem with balance and wash cycle, but left the washer with few choices for temperature. You have the choice of warm/warm, regardless of the setting other than tap cold. Cold/cold runs warm/warm. At least the machine was operating and cleaning the clothes. I was told it may happen again and that, if it did, to keep the number for the recall hotline. I have always made a special point of taking large blankets or anything other than regular clothing or bedding/towels, to a public laundry.Recently, once again, the machine has been throwing the clothing to the side and refusing to complete the load without the struggle of reaching in and rearranging the load, reading unbalanced several times before the load would finish. The last load I did was two regular bed sheets and a few wash clothes and it stopped twice before completed the cycle.I called the recall hotline from my paperwork and a tech was sent to our home, today. I was at work, so my husband greeted the repair technician. After trying the machine on its cycle, running on empty, he called me at work to tell me it tested normal. I assured him it was far from normal. The technician proceeded to tell me it is very important with this delicate machine, to only wash light loads of the same clothing, such as sheets only, towels only, light cotton with like size and fabric and jeans or heavier clothing, with only a few at a time and no other clothing. He stated he wanted to run a load of laundry to test the machine.My husband started putting clothes into the washer when the technician stopped him and told him to select only a few items of like size and fabric. The technician ran the load and called to inform me the machine had no problems and he was closing the ticket on the repair. I told the repairman to go home and ask his wife if she would be satisfied to do her laundry under the specifications he was informing me, this delicate machine (large capacity, supposed high power) requires. All of this to say, LG does not stand behind their product, the parts are sub quality and the massive recall on this machine only served to put a band-aid on a major problem. The machines should have been replaced and the customer should have been satisfied, instead of spending $850 on a machine that has lasted a total of 3 years. Do not buy LG, unless you have money to burn.

They do not stand behind their product. Had issues with the washer the day we installed it. It leaked. Leak has stopped for now. Took over a month to get someone out to look at it. Repair person said they were ordering parts. Have not heard back from him. The washer works for now but what happens when it breaks down again? We have contacted LG several times and have gotten the runaround every time. They will not even give you an email you can reply to. DO NOT BUY LG. The company we purchased the item from has been very helpful. They even contacted LG several times.

We moved into our new home this past year and purchased all new LG appliances. Within about a month after we purchased our stove, we had problems with the main board, and it was replaced without a problem. At the end of May, we started having problems with our refrigerator. It began making loud noises and then shutting itself off. We contacted the company to arrange the repair, and the repairman scheduled a call for the end of the week. When the repairman didnt show, we called the service. We were told, at first, that someone would be there, and then we were told that we were never put on the schedule. A service man ended up stopping by and told us that the problem is also the main board. It is a common problem that he works on all the time. He continued to tell us that LG was a very poor product, and we shouldnt have purchased it because of all the problems he addresses with them. He said he would order the part and let us know when it came in. The following week, he told us mid-week that he ordered the part and was waiting for it. By the following Monday, my daughter became ill with the symptoms of food poisoning. I contacted LG again to complain and was told they would replace the unit with a new or upgraded model. The representative named Isla took my information and informed me it would be processed within business days as soon as they received a copy of our receipt. I uploaded the receipt and called them back. I was informed that they had received the receipt, and it would be sent to the replacement division who would call me back. Yesterday (5 days later), I called LG and the representative didnt seem to know what was going on so I requested to speak with a supervisor. I then talked to Sherry, who was actually nice and tried to be understanding. She told me that the person I talked to on Monday didnt do anything with the case and was not authorized to promise us anything. She said she would do what she could, but it was up to the Replacement Division to determine what would happen. After being on the phone with her for another hour and breaking down in tears over the frustration of dealing with them on this, she researched our case and assured me that she had sent it to the Replacement Division. A representative named Kim would contact me that afternoon. She also told me that if I didnt hear anything by 4:30 Central time, I should call them back as their day ended at 5:00 Central time. That would give Kim time to talk to me on the status. When I called back, I talked to a person named Courtney and asked to speak with a supervisor. She informed me that the supervisor was away from his desk. I asked her to either find him or allow me to stay on the phone until he returned. She refused and said the only options I had were to either leave a voice message or she would email him. I informed her that after my experience, I didnt trust them to get back to me. I wanted to speak to him immediately, which I was refused. Eventually, I agreed to have her email him with a copy sent to me, and she put me on hold. I was then connected with Kim, who was completely rude, and told me that they were not going to replace the unit. They were going to issue us a refund of the appliance, and that the paper work would be sent to us on Monday because the end of the day was in 12 minutes. She wouldnt bother to do anything that close to closing. She then told me it would take another week to process the paper work, send it to accounting and then eventually, they would issue us a check. If we are lucky, maybe in two more weeks. As far as the refrigerator is concerned, they dont want it back so we have to also figure out how to dispose of it. So now, we have a bad refrigerator that we cant use. The customer service department has been unprofessional AND irresponsible in handling our case, and we have no immediate resolution in sight. It is unacceptable that customers are being treated this way.

Refrigerator ice maker went out in 3 months. LG could not repair it. Oven went out in 1st 12 months. Replaced 2 igniters,still experiencing problems. Lower oven trips circuit breaker. LG customer service is a joke. From what I read from other unhappy buyers, I guess Im not alone.

My husband purchased an LG front load washer dryer set about a year ago. The washer has been fine so far but the dryer has been a nightmare. Theres the usual problem of the lint trap sticking up so it grabs your strappy things and rips them apart. I cant put any camisoles, bras, etc in the washer. Also I washed a load of all my summer skirts this spring and my daughter didnt know the dryer is hell bent on destroying everything I love and put the whole load in it. Needless to say I lost every last one of them. They came out in a twisted torn up knot with drawstrings ripped off and holes in all the light material. Not one was salvageable.Theres another major design flaw with the lint filter though and thats had the holes in it are too big. Theyre the perfect size for catching big zippers and things and ripping them off. My husband and I both wear Carhartt coveralls in the winter and have multiple pairs. The latch on the front of the coveralls gets caught in the lint filter and ripped off. The zipper on BOTH my Carhartt coats has been destroyed and I have one pair of coveralls left that havent been in that dryer. 4 coveralls, 2 coats, multiple bras, camisoles, nightgowns, skirts, all ruined.Every time I load that dryer from hell I feel compelled to stand and watch the entire time with one finger on the pause button and one hand on the door to try and catch it when it starts to eat my clothes. Sometimes I can catch it, other times its too fast for me. I literally stood there and watched it devour my favorite and newest pair of overalls before I could get the door open. I have a thousand dollar dryer that Im afraid to use and a clothes line in my laundry room. This was a huge mistake, Ill never buy lg anything ever again.

We purchased a LG LXF28968ST/02 in March of 2014 from Home Depot and the 5 year protection plan as well. We have always had issues with the ice maker. Well it just stopped working in March of this year (2020) so out of protection plan. LG technician came out and diagnosed leak in the yoder loop. Unrepairable. Turns out after more digging, there is a class action lawsuit going on against LG for this very problem! I have reached out to the class action attorneys to get resolve. I like the style of the fridge but this is BS after just six years.

I have had nothing but trouble with the LG Dryer #DLGX3571 which I purchased in August of 2015. Weve already had service on it once before and now are in need of service again due to no heat in the dryer. My husband notified LG of the problem, the fact that we have an LG Premium Care extended warranty and that the problem was that the ignition was not working. My husband was told that the earliest day for service was today which is 6 days later. Today the technician arrived and confirmed that the problem was the ignition but DID NOT HAVE THE PART!!! Worse still, the part cannot be obtained until next week and then we will have to schedule ANOTHER SERVICE DATE! So we will be without the dryer for at least two weeks. I find this unreasonable and unacceptable. In addition to the present problem, I have found that only two of the dryer settings are useful - the manual setting and the air dry setting. On the steam cycle settings, clothes finish in the same condition or even more wrinkled than they are using the manual setting. The cycles do absolutely nothing in terms of removing wrinkles. In fact, in my experience, clothes are more wrinkled at the end of the steam fresh cycle than they were at the beginning. This dryer is expensive and I could have bought a simple dryer without the cycles (which do not work as claimed) that would have been much less expensive, provided the same drying quality and probably would have been broken less often. I am convinced that if you purchase this product you will be greatly disappointed in its performance.

Brand new LG electric range model LRE30453SB. First time using the oven, smoke billowed from the oven vent after about 5 minutes of preheating. There was some cracking noises heard, about 4 or 5 of them prior to the smoke release. The convection fan may have been on as the button was hit, but the fan indicator never illuminated on the display. Im returning it to the store and staying away from LG.

We are so disappointed that we will have to replace this expensive appliance after just three and a half years. The service tech said it would need a new spin basket, motor, stator and hall sensor. It will cost $530 for parts and $350 for labor. But we can deduct $92 for the cost of the motor which is covered under the 10-year warranty. I feel taken. LG had the best repair history according to Consumer Reports, which is why we made the decision to purchase an LG. But I feel like three and a half years is way too short for a washing machine to last. I wont be buying LG again.

LG direct drive washer - Luckily we didnt purchase this machine, it came with the home we purchased. Tried to use it but after many many problems from unbalanced loads constantly to the final straw which was water leaking into the machine after it was finished working. It would half fill overnight. Switching to Samsung.

Dishwasher loud whine noise unless pre-washed not just rinsed, 2 hr cycles. Refrigerator replaced due to bad repair ruined my wood floors. Wash machine now broke & stinky, poor cleaning power 1-hr cycles. All purchased in mid-2008.

We bought an LG Refrigerator back in 2013 and had problems with it closing properly, since day one. Over time my produce would not stay as fresh, so about a month ago we had it professionally moved to our garage for a backup fridge (to keep drinks cold). Due to it being a much warmer setting it caused my unit to have to work in overdrive to keep it cool. In return causing it to overheat and it stopped cooling the fridge and freezer causing everything in the freezer to spoil. I paid $90 for a technician to come out and he diagnosed it with a bad sealed system (which let me had that the sealed system was a terrible concept). LG said they will warranty the part but I am responsible for the $1,000 labor :( I will never again purchase an LG product for the reason. Poorly made and do not back up their poorly made products!!!

We bought a brand new LG electric range from Future Shop in Duncan 2 years ago when we moved into a new house. A few months ago the push panel on top started to give problems. Could not use the timer anymore. Had a mechanic look at it and he thought we might need a new panel which might cost $800 which we were not willing to pay as we think it might be loose connections. I called LG twice, they were supposed to call me back but I never got a reply. Today the start button on the oven is not working. What will happen next? We have had ovens for 15-20 years without problems. Does this mean we have to replace a panel for $1000 with taxes and labor or buy a new oven? After 2 years??? We are at the end of our ropes. Who can help?

Model LSC27910 side by side refrigerator-freezer is the worst refrigerator I had in my life and Im 67. The fan motor was out 2 days after warranty. The ice-maker jams and gets ice all over floor. The water doesnt stop when you pull away glass most of the time. Horrible machine in every day use.

In 2008 I purchased a four piece kitchen appliance set from LG. Within a year the knobs on the stove started to cracked. I was not aware that there was a recall in 2010 to replace these knobs. Since purchasing this set I have had to replace the dishwasher and the refrigerator as both of them stopped working or begin leaking to the point of repair costing more than replacement. I contacted LG about the knobs recently and they informed me that if I was the original purchaser they would replace the knobs one time for free. After one month of waiting I did not receive the knobs and gave them a call. They then informed me that my request was denied which is why I did not receive the knobs. According to their records my stove was unaffected by this issue. I offered to supply them with pictures of the knobs proving in fact my stove was affected. Not only did they not care that I would never buy LG products again but they did not even have the decency to call me and inform me that they were not going to fulfill the commitment of providing me with the knobs. For any consumer out there interested in buying an LG, I would think twice.

4 months after purchase of this LG Top Load washer the basket bangs, slams, smashes like crazy. Have to shut it down each time. Will not level no matter what I have tried. Leveled all legs, machine etc. Tried spreading cloths around. Big loads, small, loads everything but the basket feels as if its busted and floating. I tried calling LG, Sears, Kenmore etc. Of course everyone states that its not warranted or under any type of recall. I paid about $1,000.00 for this plus $900 for the drier. I am forced to purchase another new one as I was completely scammed with this LG Top Load washer Inverter Direct Drive TrueBalance junk. Will never again purchase anything made by Sears, Kenmore or LG. Notice the big letters 10 YEAR WARRANTY!!! Another consumer marketing LG scam.

Purchased a new counter depth LG refrigerator in April 2015 due to the remodeling of our kitchen. Unit was delivered in May and put into operation during early June 2015. Unit ran fine without problem during the warranty period (one year). In late July 2016, approximately 2 months after the warranty expired we experience ice forming on the back of the inside of the unit. Eventually the fan started making noise and the temperature inside did not seem cold. The unit then displayed a code of rf. Since it was out of warranty, I researched LG refrigerator problems and now realized all the issues with LG and their lack of customer care, so I called Sears Home Service. The technician visited the house, inspected the unit, researching the error code and determined the problem was a failed motherboard. Technician ordered a motherboard and advised he would come back when we received the motherboard. We received the motherboard a few days later, advised the technician of the receipt. He promptly came out the next day and replaced. In summary and based on other reviews, I am just another customer who bought a LG refrigerator for a couple of grand and just after the warranty period had to pay approximately $500 to enable the unit to operate. LG might look good but either the design or quality of parts is inferior because it appears my problem was not unique. Advice to future purchasers is avoid LG. Look for a reliable brand.

I bought a LG Over the oven Microwave about two years ago. It just suddenly died on me after gentle use. I went to heat up a small meal and realized the thing was totally dead. It did not show the time, the inside light was not on - nothing. I checked my house power outlet to make sure it was ok and it was. So, it was the microwave that was not working. I will never buy another LG product. And I will also tell everyone not to buy their products.

Update: LG arranged for service free of charge. The technician did a good job and its working as expected.

I have had nothing but problems with our LG Waveforce top load washing machine. Since day one, it has been unbalanced in almost every single load. It doesnt matter if its a small load, normal size or large load. It is always unbalanced. Because of this issue, the machine tries to fix itself, which ends up using 2-3 times the amount of water just trying to get it balanced. So, when you buy this unit thinking you will save money of your water bill and that its energy efficient, think again. The 45-minute load ends up taking 2 hours and 3 times the water. Another issue I have had is the pulsator. It just pops off the bottom of the drum in the spin cycle. We have had to fix it multiple times and now is unfixable. We will either need to replace the whole inner part or buy a new washer. I have called LG multiple times with no help at all whatsoever. I wish I could go back to my old Kenmore washing machine that lasted 15 years with no problems at all.

I unfortunately purchased an LG brand front load washer and dryer from Home Depot. I wish I would have done some research first because it would have saved me a lot of problems. The washer is very high maintenance in which you have to drain it and clean out the trap. At least once a month, there are cleaning pouches that Tide makes that you have to use to clean out the washer. It seems no matter how often I use the pouches and drain it, my clothes have a musty smell. One of my biggest complaints is that I can not wash a lot of my blankets and comforters because they get too heavy and off balance the drum no matter if I try repositioning them.

I am writing you today regarding my LG3036-ST Gas range that I purchased from Best Buy earlier this year. Recently, while using my stove for the first time the top oven caught fire and the broiler would not shut off. This malfunction resulted in the fire department coming to my home to put out the fire and disconnect the stove. This was the second range that we had been given by LG, the first did not work upon arrival (3 of the burners did not work and the top oven would not turn on). Prior to buying my range, researched extensively for the best product for my limited funds and settled on the LG3036-ST. While I was disappointed that the first range did not work, I was horrified that the second malfunctioned and caught fire. Following the fire, we contacted Best Buy about getting a technician to look at the Range and to replace or fix it. Best Buy sent a representative who looked at the stove and decided that it did indeed malfunction and needed to be replaced. The tech even stated in his report that it was not a grease fire but was caused by a malfunction. As the range is under warranty from LG, Best Buy is requiring a return authorization number. So we began calling their customer service hotline to obtain this number. Our first contact was a call center employee who took our information and said that someone would contact us in 5 days. It was very frustrating that we had to wait 5 days to even TALK to someone who could potentially help us. Finally we spoke to someone at LG who forwarded us along to various departments and more equally unhelpful people. I think we have spoken to 6 or 7 people at this point, with each of them telling me that they couldnt issue a return authorization number but maybe the next person could. We are now heading into our third week of dealing with some of the most incompetent customer service I have ever encountered. The person we are now dealing with, Cindy ** at executive services, has stated to us that we need to obtain a fire report that shows it is a faulty valve that caused the fire. So, I took time off of work (which cost me money) and went to the fire station who then told me that in our city (Chattanooga, TN) they are not allowed to state cause of damage unless it is an arson investigation, which this is not. Their report is so broad, it simply states fire in the kitchen. After relaying this information back to **, she then told us that your technical department believes that the fire is a grease fire and not due to your products failure. They think this off of pictures taken by my wife on HER CELLPHONE. They are directly contradicting the actual repairman who has seen the oven in person based off pictures on a cellphone of the exterior of the stove. After a few days of stalling, LG agreed to return the stove yesterday June 19th only to rescind their offer today June 20th after their techs looked at the cellphone picture again. They literally took the word of a tech behind a computer in Korea over a tech who physically came to our house and diagnosed the problem. I realized in that moment that LG has no intention of helping us and are only seeking to further their corporate bottom-line. We have been more than patient as their customer service department has stalled, passed the responsibility and blatantly lied about the cause of the fire. There have been no apologies for our situation, no efforts to help and no basic human decency. To say that I am frustrated is a huge understatement. In building our home, we also purchased a few whirlpool appliances, two of which had a few small issues. Rather than give us the run-around, like your company has done, Whirlpool responded quickly and had a service person at our home within 24 hours who not only fixed the problem but went above and beyond in helping us. I was so pleased I have encouraged my friends and family to purchase Whirlpool products and I will continue doing so in the future. In direct contrast is the service LG has provided. I will never purchase an LG product again, I will also discourage everyone I know within my sphere of influence against purchasing LG products.

The refrigerator has a bio shield, it contains liner inverter compressor, it also has a temp. control process, and other cool features like multi air flow, tempered glass shelf. Its much electricity consuming. Though it has some really cool features but I dislike that one most among all. A great portion of my electricity bill increased. I choose LG because of their service quality. I used different LG products in the past. Im very much satisfied with the quality service of LG. Though there have some other brands in the market but I prefer LG over them.

Put food in microwave, pressed the EZ ON BUTTON which will heat food for 30 seconds. The microwave started for about 1 second and then immediately just died. After about a minute it powered on was asking for the clock setting. It acted like it does when the power goes out. This microwave did this one time yesterday also. I entered and set the clock time and then input 1 minute time and, almost as soon as I pressed the start button, the microwave died again only this time it did not revive. It appears to be completely dead and is only about 16 months old (purchased October 2014). This is the first LG appliance I have ever owned and likely will be the last. I paid good money for this appliance and wish I hadnt thrown out the old one. It was rusted some inside but had been working for almost 20 years!! This stainless microwave model number(s) listed on instruction booklet: LCRT2010ST, LSRM2010ST. So very disappointed. Made in China. Maybe thats why.

I purchased the washer and dryer because I had had good experience with my LG television. To my total surprise, these two products are absolutely the worst pieces of junk I have ever experienced. What I would give to have my old washer and dryer back. The water level does not half cover the clothes and they come out almost as dirty as they go in. I turn the ** thing on and off until the water level at least cover the clothes. Im not sure what goes with the dryer but the clothes come out stinking and I keep turning the dryer back on thinking they are not getting dry enough and are mildewing. Ive tried everything I can think of and used so many different products to try to get a better result, but nothing works. I hate my LG products.

My LG bottom door refrigerator started having problems in June, the freezer stopped working. It took 2 months before someone would come and look at it. Then the part was no longer made. Since the part was under the 7 year warranty, they said they would replace my fridge or give us a refund. Ive called, and called, and called, each time talking to someone different, just for them to tell me to await a call in 3-4 business days. Each time I had to call them back. Now they say they are only giving me a few hundred dollars instead of a full refund! Ridiculous! I will never buy a LG product again!

The compressor went out on my refrigerator two weeks ago on a Sunday. It went out without warning and the resulting water that leaked from it has caused my floors to start warping. The repairman came on Wednesday, explained the problem, ordered the parts, which were received on July 5th. I immediately called to schedule an appointment only to be told that the earliest they could come out would be July 29th. So, as of right now, my only source of keeping food cold is two ice chests which I have to fill up every other day. My husband and I are both dealing with medical issues and this is just the icing on the cake. I am ready to blow my stack if I hear one more person say there is nothing they can do. Any help would be appreciated.

I WILL NEVER BUY AN LG PRODUCT AGAIN! Bought the best energy saver machine LG had on the market. Bought the dryer to match. Has been horrible from day one! Leaking big problem. Sensors costing between $82-$100 EACH to replace. AND there are 5 to 6 per problem. LG could care less. How do these people remain in business??? Every repairman I called told me to throw it out in the trash before it drains you dry forgive the pun. LG SHAME ON YOU!

I purchased a top of the line LG stainless washer and dryer a few years ago and both appliances are poor quality. I would not recommend LG to anyone. It has been a frustrating experience, as they are malfunctioning more than they are working! Last year, I waited for months just to get the right parts and then they break down again. My washer is continuously leaking in various places. Service technicians have told me I would be better off with a Kenmore! Very disheartening after spending so much money because you feel you are buying quality. This is surely not the case!

Our LG Dryer (DLG7188WM) drum was cracked and making a thumping sound. The dryer was purchased in 2007 and has been a workhorse. I googled LG Dryer Broken Drum and discovered that this is a known problem and that the dryer was under potential recall. I telephoned the initial authorized installer and was pleased to learn that the drum would be replaced at no charge and that labor would also be covered.RESULT- The drum is on order and will arrive at the service center at the end of the week and I should have it replaced by early next week. I have always received great service from D.G. Appliance Service and Repair in Chatsworth, CA. and support from LG. I do have all my original receipts, but in this case it seemed not to matter. Pleased.

Updated on 10/03/2019: LG phoned today regarding my review. Since I didnt have a haul away receipt, there was nothing they could do and since I didnt purchase another LG product, they couldnt help with the cost. They dont care about the customer, as they say they do. I spoke to LG many times during the 3 months I was without a refrigerator and asked that they replace the unit or give me a buyout with no response. An Appliance repair company e-mailed them after speaking to a person in the executive services and asked that they contact me regarding a replacement or buyout, but, of course, they never did.Original review: Do not purchase! I spent 3 agonizing months trying to get the compressor replaced. Every time a technician came they said it wasnt the compressor and changed the fan, door magnet, and adjusted the sensitivity in the door light. Finally I had to call another appliance repair company due to the fact that their warranty company is horrible. Then, it took many weeks to get LG to authorize them to do the work. Finally, the technician began to install the compressor that LG sent 3 months prior. LG had sent the wrong compressor for this model. When the correct compressor was installed, it didnt fix the problem. After many calls to LG, they would not replace the refrigerator, nor give me a buyback. My 18 month old refrigerator is now in the dump and I am very happy with my new GE.

I purchased both LG washer and dryer in February 2009. I have been having problems with stinky clothes and mildewed foul smelling towels. I have tried all of the recommendations provided by this so-called company (LG), however, nothing works. I cant leave the door open on the washer. I have small children. Running the washer on the sanitary cycle with only bleach or only vinegar or only ammonia doesnt solve the smelly problem. My 11-year old has asthma and everybody knows asthma and mold dont mix. I am very disappointed with you, LG. Shame on you!

I purchased this black refrigerator in Aug 2012 from Home Depot, Nashua NH. I noticed (especially the last year or so) that on the outside door, under the control panel/water & ice dispenser, that there was leakage of what seemed to be rust-colored liquid (?water). This has corroded the surface under the control panel & dispenser. I wrote to LG twice, knowing it was no longer under warranty, asking what I could do to repair this or what seemed to be causing this. The response from LG is below:As much as I want to help you regarding this issue, I wont be able to. Manufacturers warranty is designed to take good care of any failures in the early life of the unit. Aside from the one year warranty, there are also parts thats covered for 7-10 years like the Sealed System. After this will be expired, you would be responsible for any repair or replacement part for the unit that is not cover under warranty. If the unit was purchased 2012, this is already out of warranty. I apologize however we will not be able to cover the issue on the control panel. I wish I had a more favorable answer. But we thank you for letting us know your concern.

The saga of the LG refrigerator: 11 months ago we bought an LG refrigerator. When we came back to town the refrigerator had broken and everything in freezer was defrosted. We had to throw away hundreds of dollars of food. We contacted Costco concierge who contacted LG. This is where the fun begins: LG referred us to a repair company that had gone out of business, but we were told we had to wait 48 hours for them to contact us. Then we were given the name of another company several hours away from us who called us right back stated that a part had to be ordered and received before they could fix it. This was done without ever evaluating the problem. When the part arrived several days later, we were told we now had to wait several more days before someone could come out and install it. After the part was installed, we were told to let them know if the refrigerator hadnt cooled by the next day. It had not. They need several more days before a repair person could be scheduled to come back. The person came back and was not qualified to fix the problem - LG had referred us to a company that was not qualified to do repairs! After 6 hours on hold over two days between Costco concierge, LG customer service, and LG resolution department, I asked for a new refrigerator because we were told the next repair company could not come out to even look at the refrigerator for another week! In the mean time we are living out of a cooler trying to keep my husband fed with a special diet to deal with his throat cancer. I was assured by someone in the Resolutions department that our request was expedited, but it was not. We are now told that they have a week to decide whether to give us a new refrigerator or continue to draw out repair on the current one after initially telling us we would hear by the next day. When calling again today, the date given by LG of when they will respond has been moved back yet again. So that 3 weeks out we still are no closer to a repair.

LG gas stove lrg30357st - We purchased stove 2010. Knobs one-by-one cracked broke. We use pliers to turn on off this $1600 stove. We have had many instances prior to using the pliers where house has filled up with gas... I have called LG several times but they want $85 each and what we read is they continue to crack and not work. $85 x 5 is a lot of money. I cannot believe consumer affairs has not taken this serious problem to the next level.

Unsure when I purchased this pair of LG Front Load Washer n Dryer. Today we find the machine will not spin out water. Rerun the cycle. Still not spun dry at all. On the third run through.... we get an error message of OE - meaning the water will not spin out - genius took 3 cycles to tell me what we knew. Will call tomorrow. HATE this washer early on the mold issue the mold covered the dispensing interior. CS was no help, I had to deal with this myself. The ugly MOLD smell is horrible. Now I have discovered an itchy??? All over my body...

***DONT BUY THIS FRIDGE*** We bought our LG french door refrigerator in March 2014. Model number LF33975st. Woke up this morning to ice on the floor, and the dispenser running nonstop. Even after turning off the ice maker, and making sure the dispenser paddle wasnt stuck, it continued to run. I called LG customer service. They cant send anyone until tomorrow. The motor on the door should be completely fried by then!!! Fortunately, I bought the extended warranty from Best Buy, because after reading this site, I am very worried about this $3700 dollar product. For this amount of money, I shouldnt be having any trouble. Especially after 2 months..

We bought a new LG Top Load Washer and it started to leak water from the bottom. I called LG because it was under the manufacture warranty. We have had the repair people out 5x already and each time they have failed to fix the issue. I have called LG several times to explain that is has been a MONTH with no washer and that I have an immuno-compromised child that needs clean clothes. I cannot bring the clothes somewhere to do them because they could become contaminated and make my child sick. LG customer service has not been any help in resolving the issue. They continue to say that they will send the repair people out again and will not replace the machine.If the repair people could not fix it in 5 tries and a month later, then LG needs to replace the lemon of a washer they manufactured. I have a sick child and they have no consideration for that. I called Home Depot where I bought the machine and an extended warranty, but they cannot do anything because they have to wait until the manufacturers warranty runs out! I will never buy any LG products again!

I was stressed to think about I already replaced all appliances with LG brand. All the sudden, my LFXC24796D French door refrigerator was not cooling. My wife called service line, and to call local authorized service, they scheduled for repair on October 5th. The fridge started malfunctioning on Sept 2nd, 2020. Now, I am awaiting what kind of response or solution they will give to the valued customer. I will updating the development of the issue until the case resolved.

I was first attracted to this microwave in the store because it's very nice looking, brushed silver and black. Also the size is perfect for my mid-size kitchen. Not too big or small. Turns out this is a very reliable nice microwave. It has good power. Cooks everything perfect. Best one I have owned.

I bought this washer (LG WT4870C) 11-2013 on ratings in Consumer Reports magazine. It has not lived up to the reviews given. The load is constantly off balance and the machine will continue to add water and move clothes around until I stop it. You cannot leave this washer running without constantly checking it. Clothes do not clean even after sloshing in the water for an hour. I have the original receipt, and would love to replace it. I am in the market for a new dryer, my Kenmore Elite stopped suddenly after 5 short years with numerous repair calls. My first washer and dryer, basic Maytag brand lasted 20 years. Any recommendations on a good dryer?

Bought this $2600 fridge (LG LMXS30776S) in 2015. A week ago, noticed frozen fruit was soft enough to crunch. Took temperature of fridge and freezer compartments. Fridge: 49 deg F, Freezer 33 deg F. Compressor running non-stop. Pulled covers on evaps, partial frosting. No error codes. Got a replacement fridge off Craigslist that weekend. Plugged LG fridge back in, compressor comes on, but there is no cooling now. Indicates leak in sealed system. No error codes anywhere. Called local appliance shop -- $700 and it could take a month. Complained to LG on Facebook, they responded that they have a tech that could fix it total/flat rate of $375. Unbelievable. Pretty sure what happens with the compressor failure is that the refrigerant leaks out and the compressor keeps running harder and longer until it burns out. Cant believe that there arent any sensors to at least shut it off before burning out. Wont ever buy anything LG again.

This refrigerator (French Door Model LFX21960ST) is only about 3 years old. The first year we had to call out the repairmen because, evidently, the light was not going out when the door was closed. This is difficult for me to know since I rarely spend time inside the unit with the door closed. As a result, the bulb burned, melted and fused the carriage to the top of the fridge. It was still under warranty so it was fixed, though I had to take off work to wait for service. Now the display shows ‘Error’ which means, according to the LG site, repair must be called again! I have never had a refrigerator that needed service much less one needing major work within two years.

We bought an LG refrigerator in March of 2017. Its a door in door. The problem we are having is with the doors. The door in door isnt closing and sealing properly. Weve had 5 service repair guys out that we couldnt really speak English and they continue to tell us the door is closing properly which it isnt. When we open and close the other door it ends up pushing the other door open and then that door doesnt close by itself. LG wont give you the time of day. All we would really like is for them to replace this unit and move on. But they dont want any part of it. You spend $2500 to $3000 on a unit you expect to work properly and they could really care less. I would not recommend LG products to anyone.

We bought all brand new top of line LG appliances...refrigerator alone well over 2,000.00 in Fall 2017. Loved the new appliances but in Fall 2019 a compressor went out in the refrigerator. Yes, LG covered the replacement and repair but what they don’t want to tell you is the refrigerator will never run quiet again. We have had to call the tech back three times to come look at it because it runs so loud. We bought the product because it was super quiet and our kitchen is close to our family room and bedroom. It will wake you up at night. It runs with vibrating noises, humming, etc and LG’s fix is sending an email with acceptable refrigerator noises. What a joke.I told them if it would have ran like this when I originally purchased it would have been taken back in the first 30 days. The tech comes and states it’s a little louder than normal but not a single thing is being done. The tech calling LG while he was here was a joke too...all they could say to do is take off some clips to see if vibrating stopped...guess what?!?! It didn’t and it is still loud as ever. I will never buy another LG product and would never recommend.

We had this microwave for a few months and it started tripping the breaker. We had the breaker and all the electrical parts checked - nothing. We called to have it checked and repaired. They replaced a couple of parts in the unit - it still would trip the breaker. Called again and told them to replace the whole thing. Got a new microwave - and every now and then it will trip the breaker. Our old microwave NEVER tripped the breaker or had any issues with it, we only replaced it because we were remodeling our kitchen with all new appliances.

A little over three years and the washer WM2455H, a front loader broke making a grinding sound and the drum wouldnt turn. I got hold of service on a Sunday evening and a service technician came out on Tuesday evening. Its $89 to walk in the door and 10 mins. to figure out the rotor splines stripped, but he didnt have part. He fitted me in on a Friday evening and was charged a total of $150 labor for a 10 min. job. Part is covered under warranty but I could have bought the part for $80 and saved $70 and days without washer. Technician was very nice and helpful. He spent more time having to do his electronic paperwork than fixing machine (I blame the company). Also, the digital minute readout has some of it pixels out. Im just complaining of the reliability of a machine just 3 yrs old.

My LG refrigerator has shown weird behaviors and lately ER CO on display and shortly stopped making ice. The biggest problem is that the LG service team have no idea of how to fix it and now after 6.5 months of 5 visits and over 12 hrs of phone calls, they have GIVEN UP asking me to buy another fridge. Here are the clear problems with LG tech - a) Tech is under skilled - Over the 5 visits, the technicians came up with different diagnosis. b) No follow ups - There were no follow-ups (I repeat no follow-up) from LG on the next steps after the tech shared the diagnosis info. c) No handover within their teams - Every time when I called their customer care, I spoke to a new person and I had to repeat the whole story again and was provided with new (and may times repeated) steps to follow. d) Tier 2 drops the ball - Very good on the phone, but once off the phone, no easy way to catch. e) Only escalations work - I took to the social media, only when I got their attention and someone senior started looking into the problem and whole history of correspondence.f) No outcome - But in spite of engagement from seniors, the problem remained unresolved and finally they gave up asking me to buy a new fridge.I lost 3 working days to attend the technician visit and over 12 hrs of office time on phone. Total $ equivalent of this time loss is over $5000. Highly recommend avoiding LG appliances.

Weve had this washer for about 2 years now and it is a terrible machine (the model is WM2050CW). When I wash shirts (4 or 5), I get soap stains on the shirts. The shirts have developed little pills (I do small loads at a time). If we dont keep the door open at all times we get a smell from the washer. It uses such little water I cant see how clothes could possibly be clean. We bought this at a Sears Outlet store. The washer and dryer were returned by a customer and we know now why. These were issues with the washer right from the start, but its just getting worse (and more and more frustrating). I wish wed bought a cheap top load washer. It takes forever to do a load of laundry and while it uses less water, it takes twice as much electricity. I thought it only fair to alert you to our dissatisfaction before we start to share with others. We had only heard good things about LG, but we will never buy another LG product, and we will urge anyone that will listen not to either.

My LG fridge stopped cooling less than 2 years after we bought it. The compressor is still under warranty. We cant get someone to come and repair it within a reasonable time. The person called at 4:02 we returned the call at 4:04 and they wouldnt come out. We missed our time and had to reschedule with Habeeb in India. **, India really, he could not answer my questions and would not transfer me to someone in the US. We are stuck in Miami; I will never buy another LG product from Sears again. Meantime, all of our food is spoiled and Thanksgiving is coming with company.

Be aware that the LG front end load washing machines model WM0642HW only last 5-7 years compared with top load washers 10-15 years. My wife & I made a major error by purchasing our first front end load washer that broke after 5 years. Previously for the past 30 years we have had 2 Maytag top loaders (15 years each). Specifically, the horizontal pressure on the wash tank bearings results in the failure of the bearings and the rotor assembly. These are parts that total nearly $100.00. However, the service requires at least 3-4 hours of repair, which is nearly $500.00. In summary, never purchase a LG front end load washer.

The dryer is efficient however, the front loader filter that is located inside the door, requires constant monitoring for tears and dismemberment of the felted seal. This prevents the dryer from either being more efficient or rendering a timely and efficient manner in drying the clothes. We have noticed that when we attempt to fix the felt, and a proper seal is achieved inside the dryer, the clothes dry quicker and more thorough.

My dishwasher is not heavily used (6x/week) and within 18 months of owning it the stainless finish on the control panel (around the POWER) button started to wear off. I was told this was outside the warranty period and could pay to replace the door (for essentially 1/4 of the price I paid for the dishwasher). The dishwasher has been fine, not spectacular (the dishes are often still wet after drying overnight, I have tried every combination of drying cycles to improve this). Overall very disappointed in the quality of the dishwasher, wont be buying an LG product again.

This is first time I had problem with washer and dryer. The washer is terrible smell like sewer while using and after use. The mold around the front end door creates black mold. Also the rubber gasket is not properly designed. As soon we bought the machine it leaked terribly wetting the whole wooden floor many times. We called the LG within 1 year warranty period. The repair men came and fixed it but it happened again. I have fix it on my own. BAD, BAD... BAD design and BAD machine. I will not anyone to buy this machine. There are many other brands in the market you want to consider but never ever LG washer. The dryer is takes longer than normal time other dryers will take. Worse machine. They should be stopped in the USA market completely unless they replace all the faulty machines or refund or correct the problems.

I bought my kitchen appliances less than 3 years ago, all LG brand, brand new from Home Depot. My dishwasher has given us some issues over the last year and come to find out the electronics are not covered under the 10 year warranty that is plastered on front of the appliance. No big deal, my husband was able to fix it. However, our refrigerator is a different story. It stopped cooling. We called LG. We waited a week for a repairman who was not qualified to fix refrigerators. He stated, I dont fix refrigerators. I work on washers and dryers. But with the help of the tech support he was able to determine it was the compressor. I was instructed to call LG with a case number and they would send out a qualified person to fix the problem. This was on a Friday. I called back late Monday afternoon to check on the progress and told they still havent found anyone to fix the issue. I was denied the privilege to speak with upper management and sent into the queue so long that it kicked me out. I called back 2 more times with the same result. I called back a 4th time and spoke with a different rep. He continues to tell me more of the same stuff. Not one rep was able to give me a time frame that I would have to wait for a service repair man because the truth is they dont have one in my area. He was unable to give me a number to upper management or connect me with someone higher up. He said when they send customers into the queue to be sent to the next level they keep being kicked back to them. So in other words LG does not back their products nor care about their customersThey believe it is acceptable for a product to last less than 3 years and a customer to be without a refrigerator for 2 weeks with no recourse. May I add this is during the quarantine, so I had more food in the fridge than normal and yes I lost a lot of food. But no worries for LG. They are not worried about the customer. Do NOT buy LG products. I have NEVER been so upset or dissatisfied with a product before. I am 44 years old and this is the first BAD product review I have written on any product.

After Redoing our house after Hurricane Sandy, I thought I would buy this Top of the line washer and dryer. The dryer is great, no complaints, however, the washing machine (Top-Load Direct Drive) does nothing but force dirty water through the clothes. Even with bleach, I could not get socks or floor washing pads at least clean looking. I despise this washing machine and will not buy another LG product especially from Home Depot. When I called about possibly getting service, they referred me to an Electronics company... Enough said. The electronics company wants to charge $80 to come Look at it. There is mechanically nothing wrong with the machine, it just doesnt work well and honestly, hasnt worked well since day one. This pushing water through the clothes is not effective at all. I would prefer a machine with an agitator but, those are hard to find. This machine is not that old and is not used all that much so, I have read reviews of the same situation and it is very clear not to buy this machine. I had read such great reviews for this machine but, am so disappointed because it has lead to nothing but additional costs for me to take at least some washes to the local laundromat on a regular basis. That is how ridiculous this has become. A fairly new (Bought in 8/2013) washing machine and I have to go to the laundromat to get my clothes clean. Buyer Beware on this product.

I bought this Sears Kenmore Elite French door fridge in late 2007 (Model 795.755.46401). Within a couple years (but out of warranty), lots of little things started to go bad. As others have mentioned, the plastic latches at the top of the doors broke, and then the latches for the tilt out vegetable drawer fronts broke, and then the slides on the drawers broke, and the hardware that supports the bottom shelf broke - etc. The whole interior is made of parts too flimsy to last for the useful life of a refrigerator. Then the front door water dispenser stopped working, and just recently the whole front display went out and the main compartment lost temperature control and started freezing everything. Im a handy guy (and an electronics engineer), so I ordered and replaced the main board and then the display board, as they were the obvious failure points. That didnt fix the problem, so I dug in deeper. It turns out that the wires inside the front left door that go up through the hinge have broken. I could deal with that if the failure was at an accessible point (at the hinge one would expect), but I eventually figured out that the wires have broken somewhere inside the door. The wires are apparently molded into the door and cannot be replaced, so I have a $2,000+ refrigerator crippled by a bad 10-cent piece of wire and an astonishingly stupid design that makes that wire part of a $400 door assembly.Like I said, I am a handy guy, so I routed a very thin and not too ugly replacement wire on the exterior of the door to replace the broken wire inside the door, and for now the fridge is back in business. Ill join the many posters in this blog who will steer clear of all LG appliances in the future.

For a long time we had a Maytag dryer and loved it but when it finally died we decided to get an LG dryer to match our LG washer which we have had no issues with. We purchased the dryer from Home Depot and since it was brand new it has melted MANY items, mostly coats and blankets. I have wasted tons of money replacing damaged items and and scared it will result in a fire. At first I just thought it was because the dryer was fancier than I was used to and I needed to learn how to used its technology but after learning the ins and outs it has continued to happen time and time again. Now I just air dry a lot of items to avoid them burning and melting which is a huge pain. It even has melted several infant Muslin blankets which is not what I would consider a material sensitive to heat. I’ve honestly just been avoiding contacting customer service knowing it will just be a hassle but I am beyond frustrated and after looking up see there is a class action lawsuit for LG dryers catching fire so I plan to contact them ASAP to get resolution. In the future I will go back to my tried and true Maytag.

I have a LG dryer that is a little over a year old and it is the worst dryer Ive owned in 30 years. It wont dry the clothes. I need more than an hour to dry even the smallest load. A very poor product. Wish I could send it back. I am going back to Whirlpool.

Unresolved repair after waiting over 2 months on a new refrigerator. We contacted LG over a month ago because the ice maker on our NEW refrigerator quit working. They contacted a local tech who has changed out the ice maker 3 times and a control board at least once and still NO ICE. After a few weeks, I contacted the tech to find out what we were going to do about getting this issue resolved. I was told that he was waiting for LG to give him a direction to go. I waited another week then called back only to get a voice message telling me to contact the manufacturer. I contacted LG customer service and was told that their notes stated that the issue was resolved!!! I told them that the issue was never resolved and they told me that there was nothing they could do until the local tech updated his notes. I placed another request for an update on the LG customer service site and received a return email stating that they would contact the local repair rep and get back to me. Its been a week and still no response! I tried online chat... no response! At the time of this review, it is now almost 4 months later and still no response from LG!!!

Bought LG washer back in March 2014 From Home Depot. It will not clean childrens clothes. It does not have access to scrub dirt out.

LG has dramatically lower reliability ratings in Consumer Reports than any other major brand. I owned an LG refrigerator that after eleven months and 25 days (five days before the warranty ran out) developed water leaks in two different areas and failed to chill in the cooler section. The company would not stand by the warranty. Executive customer service is a weasel nest, arrogant and totally non-responsive. Run from any retailer that handles LG.