We purchased an LG microwave from Home Depot less than two years ago Model LMV1683SW/SB/ST. It stopped working. Everything worked on it, but would not cook anything. I called customer service, they said they would take care of the problem for $165.00 with no other options. No way. I called Home Depot and they said they might do something for us tomorrow. Will see. No more LG anything.

Bought a LG refrigerator Model LFX25991ST June 19, 2014 and it quit working in less than 1 year. The circuit board went bad. The technician had to replace the circuit board 3 TIMES before LG sent one that worked. After the first time I called LG to see if they would overnight the board. They ABSOLUTELY REFUSED even after talking with a supervisor. I also was told by LG that they would not pay for the food I lost. It took 3 WEEKS before the refrigerator was working again. NEVER, NEVER will I buy another LG product.

I bought LG model# LMV1683ST in 2012 from Best Buy. I pay around $250-$300 for my microwave. It was very loud and on 2016 it just stop working without a warning. This is a very bad product. I never overload it and it was only used by 2 people. I never overheat it, Max time heating was 10 min. Very short life product. This is a product to only buy for looks and nothing more.

Purchased an LG refrigerator six years ago and it lasted 18 months before the LG repairman said it was pure crap and that the Koreans were laughing their ** off at us. Purchased an LG oven at the same time and was just informed the repair will cost more than a new one. We actually fought a war for these lousy pieces of **. They now play us for a bunch of damn fools. What a waste. Will never buy anything made in Korea again.

11/2014 I purchased a $4,200 door-in-door LG Refrigerator LMXS307765/00 from Home Depot. Frustrated by a tsunami of continuous problems with this product, that resulted in lots of spoiled food after the one year warranty expired. The whole tyranny of which is too numerous to state here, but suffice to say that I feel cheated. There should be real consumer protection laws in this country to at least slow down the abuse to consumers like myself yesterday 07/31/2017. Déjà vu my $4,200 refrigerator is not cooling again...

I bought an LG dishwasher two years back, it was working quite satisfactorily till now but suddenly the performance has gone down to the extent that we have been forced to go back to hand washing the dishes and the sad part is that the technician is unable to resolve the problem. Very disappointing experience indeed so far.

We just bought this machine 2 years ago and it cost us almost $2K. Recently, it has been nothing but a headache. Keeps giving us an error message. After calling LG over & over, all we are told is to run washer cleaner through it, which weve done a million times. Still not working. LG finally said theyd contact an appliance repair and send out a rep (at a cost of at least $280 to us...thanks, LG!) and gave us a date and time window. No one showed. LG never set it up. Im beyond unhappy. I will NEVER, EVER, EVER buy another LG product. Their customer service is absolutely horrible and their slogan of Lifes Good is a JOKE. Life is only good if you do NOT own any LG products!!! Please, for the love of all things, just DONT buy LG.

My wife and I purchased a brand new LG washer and dryer a few months ago and both of them are horrible. The clothes come out of the washer filthy and the dryer sometimes takes 6 hours to dry the clothes. LG service has been here 2 times and tell us to add buckets of water to the washer, use less soap and do small loads when this machine says it can wash a king size comforter. These machines are the worst I have ever seen and LG customer satisfaction is non-existent. We will never buy an LG product again. If there is a class action suit I would love to be in on it. Oh, and Best Buy where I purchased them was no help either.

My husband and I purchased what we thought was a beautiful new Refrigerator but after only exactly 3 yrs we werent very happy. Everything in the freezer defrosted and the coldest the refrigerator would get was 40 degrees and the freezer was 20 degrees. We needed a new compressor and dryer both of which were covered under warranty but the service call and labor cost us $400.00. Not happy.

The appearance of the washer is great but its not user-friendly after 4 months of using it and using it lately it has now developed a very loud annoying squeal and please do follow the soap guides otherwise youre going to be washing them two to three different times to get the soap out. Ive learned how to use it since having it so my lifes a little easier. Thank you.

I initially chose the LG refrigerator because of the style. It matched my kitchen appliances already in the house. I also picked it because it was spacious and affordable. The LG refrigerator that I previously owned was spacious. It was also nice stainless steel design. It had a good ice maker that also gave you good cold water. I didnt like the fact that this refrigerator didnt last as long as I thought it would. It broke and would no longer keep my food cold. It was disappointing that my nice fridge broke and I had to purchase a new one.

I will start by saying that I currently own and have owned many LG products over the years and have been well pleased. I researched appliances for sometime before deciding to purchase LG. I purchased a LG gas double oven slide in range, space saver microwave and dishwasher September 2018. Range had to be ordered and was not installed until October 2018. In less than 2 months the range required a major repair in which multiple parts including the mainboard was replaced. After several attempts from service repairman it was finally repaired January 23, 2019. Issue was determined that there was a direct short. Fan did not work because both the mainboard and relay board were blown so fan did not work to control flames. Oven shuts down and cannot be used.November 24th, 2019 the same issue occurred again. I had to make several calls to customer service and demand to talk to a supervisor to even a get a service call scheduled. (Let me disclose that this appliance is now just out of the 1 year warranty.) I have requested that LG replace this $2700 range with a brand new one due to its significant electrical and safety issues. An executive that only provided a first name and support email contact emailed me to apologize for my inconvenience and offered for me to contact him with any questions or concerns. I have emailed him twice with no response. I am beyond disappointed and the lack of concern from LG is unacceptable. I have asked for contact information for an LG representative that can actually do something to help from both the executive and customer support with no response. I have huge concerns since this will be the 3rd mainboard installed in less than a year.

I bought an LG Washer and dryer less than 4 years ago. I have a protection plan for them, contacted Home Depot where I purchased it. They said it sounds like a manufacturer defect. Gave me the number of LG. Told them my Washer was peeling and rust was falling on my clothes, They told me they do not cover manufacture defects and rust, and it is cosmetic. How can they say it is cosmetic if it is dropping rust on my clothes? They did offer to send out a tech to my house for a charge to order a new piece but I would have to pay for it. I thought LG was better than this and would stand behind their products. Never again will buy an LG product again!

We purchased an LG washer. I love the fact that without the middle paddle you can wash large items like king size spreads and comforters and all the clothes actually are treated more gently. I do not like buying new if the old is still working. Being able to get parts and having really good people who can and will work to keep the old model going. Regular repairs is a nightmare. Been there and done that, days without your appliance and you have to wash most days to keep the family in clean clothes and towels etc. Also low quality construction, which usually means noise pollution and the appliance walking all over the floor or pulling loose from the connections and the room being flooded. This LG washer that I bought was the same price as for the Maytag that I had purchased 20 years before. It is high quality construction, stays where it is supposed to when it spins. Large size drum that washes very small loads with much less soap and water, or very large items like winter coats, king size bedding, comforters, etc. One thing I do not like is that everything rinses in cold water no matter which setting you use, and I like to be able to decide what temperature I want for the wash cycle and the temperature I want for the rinse. But all in all, that is the only thing I do not like about these computer controlled washers.

Original manual says, Do not wash or spin water proof clothes. Literature Update: Do not wash or spin any item labeled or known to be water-proof or water-resistant, even if the product care label on the item permits machine washing. Failure to follow these instructions could result in bodily injury, severe damage to your laundry, your washer and/or property damage as a result of abnormal vibration of the washer. Examples of water-proof or water-resistant items include certain mattress pads, mattress covers, rain gear, camping gear, skiing apparel, outdoor gear and similar items.I contacted LG and they informed me that it is all legal and there is nothing they are going to do to help me wash my water resistant clothing. Of course, this is after speaking with several reps and getting the runaround, playing stupid, not understanding that water proof and water resistant are different, and outright telling me that this is all in the original manual. I had to email a copy of the page in question for LG rep to tell me that yes, they have changed specs on the washer but they are legally allowed to change it and there is nothing I can do about it. Specs are supposedly listed and changed on LG website and it is all legal to change it after sale of a product. I have read the whole manual and LG rep has pointed me to the exact page they claimed at first this information was to be found.

I love My LG electric single oven slide in range with probake convection. It is so easy to use and cleaning it isn’t a hassle like some ovens can be. My last oven never wanted to come clean. I also like that it has gliding racks and the infrared grilling system. You won’t be disappointed!!!

I purchased my washer 7/17/2014. On or about 3 weeks ago I noticed a little puddle of water on the floor. I didnt think much about it, then the next day I was washing a load of clothes, and the little puddle became a flood. I called Lowes, Moreno Valley, California where I purchased the machine, and told my salesperson what had happened. he stated, Lets just bring out a new one. That sounded like a good idea since the machine was less than 2 months old. Then I was told, We have to have a tech come out and see what the problem is, before we can do an exchange. Ok, well the tech was scheduled for the next week. I work, so I had to arrange for someone to be at my house for the tech. (in the meantime - Lowes did send out a loaner machine, I have to do laundry. So the tech came out, and because the machine was not hooked up, he said he couldnt do anything and Lowes would have to have someone come and put the washer back in the laundry room. I called and spoke with my salesperson. So now they are going to send another tech out and will have their people come and hook up the washer.The men that came out and took the loaner away and put my washer in the laundry room, managed to put a scratch on the front of my washer. The next day the tech arrives, he tells me there is a hole in the pump, and he will have to order the part. I call Lowes, and am once again told that they will send out a loaner until my washer can be repaired, so here it is Friday 3 weeks later, no washer, and told that Lowes will have someone come out and paint the scratch. First the manager said he would knock of 10% of what I paid for the machine. Is he crazy? I had a new machine, looks like a used one. My complaint is with both LG and Lowes. Both places have given me the runaround, and the worst customer service.

I had an Electrolux washer for over 2 years & it was giving me problems like extreme vibration which makes the washer move. So I got an LG front load washer after reading the reviews. The washing was quiet soft. When it starts spinning dry, the motor roars like a 2-stroke motorcycle engine: really disappointed with our buy as we wanted to wash our clothes when we are sleeping. What a crap machine! Not recommended. Would rather get an Electrolux back. Korean SUCKS!

Our LG refrigerator died 2 years after we bought it. It is covered by the warranty but they cannot fix it in time before we move (in a month). They wont replace it or help us out. So unapologetic and cold. There is a class action lawsuit against them. They should recall and replace all of these bad refrigerators. Bad business practices. So disap

Remodel kitchen, replaced all appliances with LG top of line Stainless items. Within a few months the knobs start melting, after LG repairman visited a few times and attempted to repair the stove to no avail. I got the run around after contacting Home Depot where I purchased the items, the manager got involved and the range was replaced. The problem continued with the second range. I did get a couple set and then LG stated they would send one more set, now that that set has melted I just cant afford the high cost of another set of control knobs. Its really sad that you invest so much money buying someone products and they pretty much NOT worth the time you spend researching for the best products. These company makes Billions but do not care if their products are a value or if the consumers got a fair shake out of the deal!

LG French Door model LFX25960ST - After 2 years, the ice maker started leaking down the front of the doors. Repairman said I need a new ice maker. Cost $430. After 9 months the problem is starting again. I am the only one who uses the refrigerator so I know it is not being abused. I will never purchase another LG product again. My previous refrigerator was a plain Avocado Green GE and I had it for 20 years with no problems. Plain is the way to go. All the bells and whistles look pretty but are not functional.

I bought brand new DLGX5102W in 2011 (I had a Kenmore that was still working when I replaced it after over 20 years and that was a handy me down - and never had that repaired once but wanted the bigger capacity). Two years later in 2013...the power would turn on but drum wouldnt turn... Had that repaired, costs approx. 300.00 in total... Now the power turns off and the drum keeps going. And LG service dept stinks. They charge 100.00 just to come out to look at it, and then you have to pay for them to come back again to fix it. Doesnt anyone stand behind their product anymore? Oh, and the washer smells... When that breaks, I wont even try to repair it. Think I will cut my losses and buy a different brand, Kenmore.

If I could give warning signs or negative stars I would! Bought my first machine about a year ago. I havent had a working washing machine since. The machine didnt work from day one. My husband called the company and got the run around for 3 weeks. I contacted Home depot and they got an LG authorized repairman to look at it. Needed a water pump (so they say). Mind you it has only been used twice. They also warned me of the special low-sudsing soap needed (another excuse). Home depot replaced it. However, the second one was just as bad as the first and had the exact same problems. As far as the soap, I ran it with no soap and had the same issues. My last two machines lasted about 10 years each with one service visit between them and they used any kind of soap! They werent top of the line expensive machines either. Im ready to eat the purchase and chuck this piece of junk. The company should give free service to everyone who bought their junk products for 3 years or be sued for selling substandard lemons. No way were they unaware that their product was junk. Two machines in a month and neither work. I will never, never buy an LG product ever again.

We noticed LG refrigerator was stopped cooling and freezing on October 10th. We were told the option would be to repair or refund the cost of the LG refrigerator when we initially spoke with customer service on 10/10/2021, but a service technician would have to come and evaluate refrigerator first. On Oct 25th, a LG refrigerator repair was completed. We were offered a $200 spoiled food compensation which we have not received to date. On Nov 12th, the LG refrigerator stopped cooling and freezing: keep on mind it was repaired 2 1/2 weeks earlier. So, I called LG and requested a refund of the cost to replace it with a new refrigerator. Obviously the refrigerator and/or LG part is defective. The LG rep told me LG would not authorize a refund until another repair was done per LG PROCESS. I asked to speak with a LG supervisor who offered me a 15% rebate towards purchase of another LG refrigerator.I told the LG rep that was absolutely unacceptable, and asked to speak with whoever would authorize a full refund. The LG rep said that her department does not authorize refunds, and could not proceed with my request per LG process. The only option i was given is to set up a second repair appointment on Nov 18th with same service company A&E. I was then told by the LG rep that after the second service appointment, if LG refrigerator is still not working, then they would be able to proceed with a refund request. I again asked for a second spoiled food compensation, and was told this was only offered once a year. Therefore, we would not be compensated for second set of spoiled food. I went ahead and set up second service appointment on Nov 18th, while I figure out our next step. I spoke with A&E to try to get a sooner appointment, and queried whether they were using a new or refurbished part for my repair. I was told the part is ordered directly from LG to complete the service repair. So again, the defect is in the LG parts.

My husband and I bought an LG LSXS22423S side by side refrigerator and after less than 2.5 years, the refrigerator quit cooling. I called the consumer line and they did a phone diagnostic test (which was useless) and came back and said, You have had the doors opened too much today. Of course I have, the unit shut down its cooling and everything was defrosted and water was running out the bottom. I am so disappointed in this and was warned by a salesman that LG would not last. I will have to pay $300.00 to $400.00 to have a repairman come and fix it.

Already had the repairman here once before the warranty expired. Now warranty is expired, and the machine is still not performing well. Takes 3 hours for one load of wash. It was the most expensive washer in Home Depot when I bought it about 2 years ago. Ill never buy another LG product.

Do not waste your time trying to get LG to help you. They have a lint filter that will not fit unless they redesigned your dryer. They will delay, they will put you through hell and still get you nowhere even if they sent you a filter for the dryer it still will not fit. They know its a problem. They are not really helping people because it would cost them way too much to redesign each dryer thats out there and there is no class action suit then Im aware of currently.If this website ConsumerAffairs.com is willing to step in and really help people they should see who sent this and passed my contact information which you have my permission to do so to those class action attorneys that will get something done about this. I have spent too much time getting nowhere with LG support. They dont even have the decency to follow up and actually help in a real way. Again anyone who has any connection with LG that thinks theyre going to make headway on this they could not afford the amount of expense to either recall or redesign those dryers that are out there that are ruining clothes everyday.

I have had my top loading machine for 4 months... 2 of those months my machine has been out of commission. The agitator plate comes off completely!!! The machine stops. After 3.5 weeks of trying to get a repair person out (since LG has the absolute hands down worst customer service on planet earth... And they are located in the Philippines and are difficult to work with). Finally the repair person comes out and glues, yes glues the agitator back in place. We wait 2 days for the glue to set. Then do 2 loads and the thing flies off again!!! Now the next repair person tells me they have to order a new transmission!! WTF??! I am marching into Sears today to demand a new machine. Buy anything at all, but do not purchase an LG product. Disgraceful company on all accounts!!!

This refrigerator is Spacious, good brand, trusted, durable, sturdy, convenient, reliable, trendy, long lasting, good looking, easy to clean, minimal repairs needed, affordable. Bought used, it had met my expectations when I first purchased but now I am needing to expand and have a bigger fridge. I would like to get one that has an ice maker and water purifier, I would buy a more updated model.

We have had our front load LG washer and dryer for about 15 years and have only had minor problems over the years. They were warrantied for 10 years but have outlasted the warranty by at least 5 years. The only problems were easily fixed by our appliance repair people.

My LF French door refrigerator/freezer, model LFXS29626 is 2 years old; it stopped cooling and I had to have the compressor, coils, and coolant replaced. Since LG only covers labor for one year, I have to pay over $300 out of pocket for the repairs/labor costs. It is my understanding from the repair company, that LG has had this recurring issue, and that they have repaired four units within the last two weeks.

After just having bought my first home, I really wanted to splurge and buy a nice big beautiful $3,400 stainless steel refrigerator as a center piece. But buying this expensive LG LMXS30776S was one of the biggest mistakes of my life. At just 2 years the thing is broken and will no longer cool. I came home one night to find that all of the ice in the ice maker had melted and puddled onto my hardwood flooring and all of my food was spoiled. Completely dismayed that my refrigerator is now cooling at 60F I called LG. They sent a tech out and he diagnosed a failed sealed system. To have a failed sealed system in 2 years is truly, truly remarkable. But you then think to yourself, Well thats ok though, sealed system is under warranty right? NOPE! The parts might be covered by warranty, but the LABOR is not. And apparently sealed system is a specialty repair service and I was quoted at $850-$1100 on the low end JUST OF LABOR.And then you think to yourself, Well Jesus, thats unbelievably expensive, so you call LG and ask them why they are selling $3400 refrigerators that dont even last 2 years? What kind of product quality are they really putting out? And they dont back up their own products? We work hard for that kind of money and consumers deserve quality assurance for their purchase. Agent very reluctantly escalated my case and I was eventually granted an exception to cover labor under warranty as well, but now heres the most interesting part. I called their authorized service provider to come back out and fix it, now with a warranty exception code but they flat out REFUSED to come back to work on the thing because apparently LG has stiffed them multiple times on warranty repairs. So LG is not only stiffing their customers with cheap and faulty appliances but they are also stiffing their own authorized service providers on warranty reimbursement to repair their cheap and faulty appliances. But you could figure that would happen if so many of them break right? Its not good business for LG to repair everything they build.So at this point, it has been 1 month since Ive had a working refrigerator. There are literally only two service providers in my area that can fix sealed systems and are authorized to work on LG (a huge amount of service providers dont even want to work on LG, so let that be the giant red flag for you.) But of these two service providers, both of them refuse to do any warranty work for LG whatsoever. I guess I wouldnt want to either, if I wasnt getting paid for my work. I have been in contact with LG daily about this, asking to give me a real solution, but they just keep giving me lip service and lists of more and more service providers, all of which are completely out of the state and cant even come here because they are not licensed outside of their own state. Ive gone through 20+ service providers that LG has given me and its the same story over and over. We dont service your area, we arent licensed in your state etc etc.I tried explaining this to LG repeatedly but they either dont listen or dont care. Or perhaps they already know, but they just give you an endless run around with no real solution. The last agent I talked to just bluntly told me Im SOL. So ask yourself this, what good is a warranty if their own company wont back it up? What good is a warranty if no service provider will accept it because LG is scheming them out of their money too? At this point I can either pay $1200+ for parts and labor out of my own pocket and reinvest back into this terrible piece of garbage that I am confident will just fail again in the near future or I can just take this thing out to the backyard and blow it up and buy a different brand. And really, in full and total honesty, Im much more inclined to do the latter. Because I will never trust my food in this thing ever again, even if it gets fixed.I will never trust LG again. Im now just far too ashamed to even have the LG symbol in my household now that I know the truth of this company. Yeah, youre sitting there reading all these reviews because this is a big purchase for you, just like it was for me. And youre thinking to yourself, This poor guy, he just got unlucky that his broke so early, but mine wont be like that and even if mine does have a problem, I have this great LG warranty right? You dont. LG is proven to have cheap and faulty products and they have proven that their warranty is completely meaningless because THEY HAVE NO INFRASTRUCTURE TO REPAIR IT ANYWAY. Youre better off buying 30 mini refrigerators for the same price and then just replacing them as they break throughout the years... But the truly sad part is... You wont need that many because one cheap $100 mini fridge will still last significantly longer than any giant shiny piece of junk you buy from LG.

LRE 3203 ST stainless steel electric range smooth top convection - This electric range is a Junk. Dont ever buy any LG appliances, same issue with the LG refrigerator and dishwasher. In 2012 just before Thanksgiving I purchased new appliances because I wanted all stainless steel thinking that these high-end all computerized LG appliances will serve me and my family at least for 5 years. Unfortunately I went with LG!! Big mistake!!!!! The worst appliances you could ever buy!!!The stove basically started having issues after 2 years. The burners stopped working, replaced the control panel, didnt work!!! We replaced the cooking element, didnt work. Called the customer service, they told me that this stove is too old and basically I have to pay for a technician to come out who is going to tell me what is wrong with the stove and pay for everything! Junk, junk, junk!!! Thank you LG, Thanksgiving is just around the corner. My 3rd cooking element stopped heating Tuesday this week. I have to buy a new stove now. LG customer service is not helpful, dont even bother to call!

The computer board failed shortly after expiration of Manufacturers Warranty. There was a class action lawsuit which allowed additional extension of repairs related to the Refrigerator computer board which in my case covered the repairs. The automatic ice maker failed and allowed water to continue flowing which resulted in a flooded kitchen floor. To solve the ice maker problem I disconnected the water supply line to the ice maker and no longer use the auto ice maker. I find the seal for the lower freezer will not seal properly in one spot but I can live with that.

I bought these appliances a 1 1/2 years ago. The upper dishwasher rack is full of rust and peeling. I called LG service to complain and they promised to send me a new rack... That was 3 months ago..Still waiting! The electric range is also junk. When the burners are turned on they immediately go off, so you have to stand there and push the knob in again and again to get it to cook anything. These stainless steel appliances were not cheap. Anyone thinking of buying LG appliances should rethink the purchase. I will never buy another LG product.

Best Buy honored our extended warranty and replaced our LG washer after it failed to function after the recall software fix caused the machine to continuously give the uE, unbalanced error code. LG is trying to turn this issue into a warranty issue, rather than accepting responsibility for their failed software fix. Additionally, we were bombarded with extended warranty offers from LG between the time of the recall in December 2012 and the time we finally received our recall notice in early September 2013. We dont think this was a coincidence.Kudos to Barbara, Dave and Andrea at Mansfield, OH Best Buy. Best Buy refunded our original purchase price, pro-rated a refund of our unused extended warranty and gave us a discount on any new washer of our choice. We replaced the machine with a Samsung front loader since we know how to avoid the odor problems caused by using too much detergent and fabric softener in front loaders. My wife was adamant that we not purchase another LG product.

We bought a LG refrigerator, model LFX25974ST, on 3/11/2013. Stopped working 2 days ago. No refrig, no freezer, lost all frozen foods and almost all in fridge. Have extended 3 yr warranty, and they will supposedly come next week to evaluate the situation. Now, after reading all of the above, we are concerned we also have an unfixable problem. i.e. the compressor. We also will be required to pay the service fee, and heavens knows what else. Has anyone heard of what can be done, to make complaints known to any and all consumers of these poor products. It is so frustrating to try and talk to anyone!!!

The LG website doesnt work and you are unable to register a complaint there. To pre-treat a large cat urine stain on my daughters duvet and cover I poured apple cider vinegar on the spot. Then I put the washing machine on the bulky/bedding cycle, added some more apple cider vinegar, HE detergent and an hour later I put it in the dryer on bulky/bedding setting and chose very dry....twice! Thats an hour for the washer and 2 hours and 10 mins for the dryer. Not only is the duvet and cover still damp but the stain is still there. So tomorrow I am off to the Laundromat where I should have gone in the first place. There is no point in having a bulky/bedding cycle if the machine is unable to handle the load. I will never buy one of these top loaders again. The clothes are NEVER clean and I always have to choose a longer drying time. I feel that LG has misrepresented their product as energy saving!

We bought a LG washer (top loading.) and dryer set at Best Buy, 20 June 2016. They looked like quality products, but we were very mistaken. The washer spends a lot of time load sensing, almost as much as washing. A lot of clicking going on, and the tub jiggles back and forth for a few minutes before the washing cycle starts. Even with Extra Water, selected, it is barely enough to get the clothes thoroughly wet in the wash cycle. The clothes in the very middle of the tub never hardly move during the agitation, so they do not really get washed good. Then during this last week the washer goes from wash cycle to spin cycle. It forgets the rinse cycle. Also, we can only get hot water, never warm. For some reason the warm setting is always cold. It also takes a long time just to wash a load of clothes. The dryer will not dry our clothes completely, but we work around that problem, and we shouldnt have to. We had a Kenmore washer and dryer set for thirteen years, and never had many problems. I worked as a product designer for many years, and our company had strict rules for testing and designing before any new product was introduced to the market. I can hardly believe that LG is putting these defective new products out to the marketplace. Anyway, we are disgusted, and learned a very expensive lesson.

I like the freezer, fridge, multiple shelves, the shelves slide out to be cleaned and so do the drawers. There are four drawers including a cheese drawer specifically. I would put an ice maker in it. Also I would put a smart system into it to tell you when youve left the fridge open or tell you when its not working correctly and I would include freezer trays with purchase and water filter along with a digital thermostat. It has met expectations. I was very happy with value and price overall. This fridge is amazing and meets all my needs and or wants but if I had to choose one additional brand over LG itd be Samsung for sure.

Ive already posted my complaint on this site, but I forgot to mention that I had to pay to have the door hinge replaced because it had corroded due to bleach spilling onto it, the only bleach I use is when I am using the Tub Clean cycle to attempt to remove the stink and slime. I have never spilled the bleach so the dispenser must leak. I believe the cause of the leaking might be due to the LG repairman puncturing the bleach compartment because I was having problems with bleach remaining in the chamber after the wash cycle and then bleaching clothing in the next wash load (dark clothing). Biggest mistake I have ever made in appliance purchase.

I spent two ** days trying to find out what the codes from my LG LMX28988st refrigerator were trying to say. This fridge I bought From Sears for $2500 3 years ago stopped being cold. I called LG & Sears tech support asking for a service manual, both were less than helpful. I finally found a service manual on a blog link, it was so easy to find out the blinking code said the circuit board and the compressor needed replaced on my 3 year old fridge. (My parents fridge is over 20 yrs old still works.) So I guess dont buy LG or from Sears. I’m ** I wasted all that time talking to useless customer service and getting ** by them without any help.

4 yr old LG Front loader washing machine... nothing but problems! Kept getting UE code (unbalanced). Called tech and he changed tub seal. Worked for 2 mos and now I have been getting another code saying a spin/drain issue!! Cant put any towels in, not 6, not, 5, 4, 3, or even 2!! My towels are now being held hostage in the washer full of water and locked in!! This washer is a piece of crap and LG sucks! Never going to buy another LG product AGAIN!! Going to look at new washers this week and running from LG!! LG, you suck and need new engineers!!!

I called customer service at LG. A woman helped me with the issue. She repeated what I told her in her own words. There were no problems understanding each other. She told me a technician would be calling me to set up an appointment. About one hour later a man from some company called me and wanted to know what the problem is. The young woman had told me she would explain to the technician. Anyway I explained it all again. He said This is the problem and started to repeat what I said EXCEPT he wasnt saying what I had the said. I tried three more times to explain the problem. He got angry (actually he wasnt happy when he called), he got me upset as I tried four times to explain the problem. I suggested we make an appointment… he said NO. I dont come out until I understand the problem. He said I will look at the manual and call you back. He did that… Lo and behold he STILL DID NOT UNDERSTAND. I then called LG back. The man (sounded like he was in India) said You have an appointment on the 8th of May. I told I knew nothing about an appointment. He said May I call the person that called you. I said Fine. Have not heard back. A few days ago my older son was at my house. He said Mom, be careful. I was turning on one of the front burners. He must have noticed the large flame. I never told either of my sons about the fact that my clothes have been singed when turning on the front burners. Just let something happen in my kitchen because of the stove and you know who will be sued big time...

The micro is good. The front of the fan tray is broken because of the heat. It appears as steel but it is plastic. There is no way to fix it without buying a new unit. I called the homeowners insurance. The technician said that nothing can be done. This microwave costs $375 plus $135 for installation. Very disappointed.

Worst washing machine ever... Does not supply ample amounts of water...clothes rarely come out clean, or thoroughly rinsed. Destroys towels, blankets, and basically anything else that is put in the washer. Customer service is as big a joke as the washer. Keeping large loads balanced is a time consuming joke, Do not buy this washer.

LG doesnt care that they sell an inferior product. Buyer beware. Bought from Costco and have no resolution from them or LG. Their French door lacks a door suppressor like other brands. Despite proper leveling it slams shut and shakes your whole house. Too bad you cant test drive a Refrigerator and find this out ahead of time. Its no wonder other problems occur as the constant shaking has got to be bad for electronics and parts.

I really like my LG washing machine and dryer. It doesnt look as upgraded as some of Samsungs new dryers but it gets the job done. But I would have preferred more color choices without having to spend an additional couple hundred dollars. I love that there is not an agitator and it has an extra large capacity. I can easily fit my king size comforters in the basin. I love the turbo speed function that allows you to wash your clothes at a reduced time. You also save a lot of water because it only puts in enough water to cover the clothes. The machine does a survey for the weight and size of the load to determine the amount of water to use. I normally only need the smallest amount of detergent in most loads, so you save money there too. There are plenty of cycles types to select from and some you can customize. My dryer has an awesome steam feature! This really reduces wrinkles in dress clothing! I also love the sensing feature on the dryer. I rarely have to add more time or dry a second time. It also has a large capacity. The signal indicating both the washer and dryer could be louder. There is also an app with the units that you can get laundry tips. I would have preferred to be able to start and stop functions and/or time left on loads with the app. You can also use your cell phone to diagnose errors on the units. You hold the phone to the unit and it sends codes to help with troubleshooting. The washing machine could be more quiet. I can definitely hear the wash if Im in rooms next door. During some heavy rinse cycles I can hear and feel it shaking since the unit is on my second floor. All in all I really like the set.

LG HE Top Loader is the worst purchase I have ever made! I have read the reviews here and thank goodness, this washer has never caused any damage to our home. But it is literally IMPOSSIBLE to do laundry with this thing. We purchased this in February 2015 and while I cant find the model number right now, it is a top loader, 4.9 cu. ft. bought at Lowes. From the moment we bought it, we quickly discovered it is insanely touchy about keeping in balance - the first couple of months, almost every load I did got off balance and caused the machine to make horrible noises, bumping and jumping around until I got the OB error and it would just stop. After talking with numerous people, I learned it is best to fill the washer completely with clothes and this eliminates the problem most of the time. Well, I dont know about you but in a 2 person household, it is almost impossible to completely fill this machine, every time I use it. For instance, I am trying to wash a load of towels right now - every bath towel that we own, exactly according to the machine instructions and it keeps getting off balance because the towels are too heavy from water and bang around in the machine. I NEVER had to even think about this with my standard machine and now it feels like every time I do laundry, its practically a physics lesson to think about the proper mix of clothes to get the right weight to finish a cycle. It should NOT be this difficult and you cant tell me LG doesnt know this. I dont know if any other brands have this issue but for the amount of money we spent, these clothes should practically wash themselves. Sometimes, advanced technology is NOT better, only more chances for things to go wrong.

LMXS30776S - Bought this fridge 20 months ago paying over $3500 and it is already broke and the people responsible for taking care of repairing it wont do anything to help me. I would never purchase any type of LG product ever again. Be very wary.

The knobs on my NEW THREE MONTH OLD stove are so touchie I’ve turned them on without even knowing, and have it catch on fire on my glass top and burned myself trying to put it out. This was on 7/21/18. I called the company and emailed SEVERAL times. Getting told, they will get back to me even after I told them how dangerous the knobs are and it happens all the time. I told them I’m scared children or adults can seriously be burned. Then I sent them pictures and kept getting the runaround because I didn’t need to go to the emergency room they said. (I was not trying to sue them) just let them know how dangerous it is. I now have permanent fire damage on my three month old glass stove top. I asked if they could fix it and the phone supervisor (accidentally) hung up on me when I called back with my case number. They said they have no record of me calling at all. And have not seen the faxed pictures they told me to send.Then today 12/7/18 same thing happened and once again. This time a big fire we had to put out. Now my pretty glass top stove looks terrible but lucky no major fire damage - just a terrible looking stove. The sad thing is I have LG stove, microwave, refrigerator, washer and dryer. You think a big company like their’s would take this seriously.

Within the first year the fuse blew and was repaired under warranty. I purchased extended warranty and sure enough, I had to use twice within the 2nd year. I have not yet reached the 2nd anniversary of its installation and am currently waiting on parts for the 3rd repair! All three times it appears to have been the fuse that blew and not the circuit board may have been damaged as a result. I warn everyone to stay away from GE appliances. My GE refrigerator was missing parts upon delivery but has since held up.

After 4 years of owning an LG Side by Side with Indoor Ice Maker and water I am beyond disgusted. Have already spent $600 in repairs on the ice maker and nothing gets better. Indoor ice bin freezes every two weeks and I have to use a hair dryer, Ice pick and and a hammer to get the ice bin out to get a solid block of ice that has formed out so it can start dispensing ice....All LG consumer affairs tells you is just let it defrost....will never, ever, ever own a LG product. Could have paid much less and then the aggravation would not be at such a high level....LG has a problem yet they will not do anything about it. Dont buy this product!

We bought a LG refrigerator 1.5 years ago. Very pricey I might add. The Fridge went out. They sent a repair person who replaced the motherboard and thats all he did. He did not check to see if the compressor was working. We wait 12 to 24 hours as he said not working. The compressor is not working. Back to LG We go. They say compressor is covered. They will get back to us on someone coming. They just call today and say they cant find anyone to come and fix it. Now the kicker is We have had no refrigerator since December 10th 2021. After all the hoops LG cant find anyone to fix their product. We live outside Little Rock AR. I have found this whole situation horrible with the way this was handled. I will never recommend a LG product to anyone. Yes there may be fine stuff out there but what if it breaks then you will find out how they stand behind their products. I find it ridiculous the price we pay for refrigerator, washers, dryers etc just for them to be throw away products.

DLEX3470W - Steam Fresh stopped working. Called LG - this unit less than two years old. They say no warranty. Called repair service tech. Showed me voltage going from ecb to heater when power switch on, dryer turned off, and panel breaker on, to steam heater and steam heater burnt open. So ecb and heater bad. Major safety issue. Unit off and power going to heater from ecb when off - fire hazard. Cost of repair $461.57. Dryer cost $900.00 hum. Dryer is unsafe. Also serviceman trying to get part price while here got no help from LG. There are no safety circuits to protect unit from failures like I had. Board fails, burns out more devices. Cost of ownership in a little over a year $1500.00, plus not a good value.

I have purchased an LG washer dryer model FH4U1JBH2N for £839.00, and I have received the appliance with a manufacturer defect. The washer dryer does not have the right control panel (no Drying option available on screen). No other option was offered apart from keeping the washer dryer and sending a technician to fix the defect. Imagine you purchase a cabrio car after checking the photos, the store and reviews. But you receive a regular family car... the manufacturer states that they can only come to you and cut the car open to transform it into a cabrio. In other word, you purchase a new machine, and it comes with a defect, and the manufacturer are not dependable for not meeting the specifications.What sort of company is LG? Would you like to do business with a company that does not care of the consumer/customer? Feels like, that what they see are just numbers... making profit out of people who trust a brand. DO NOT PURCHASE AN LG PRODUCT unless you want to face poor customer care, poor after sales care, poor manners over the phone, poor quality of the product and most importantly 0 dependability. I had the washer-fake-dryer since the end of August 2016 and its useless as it does not do the job I purchased it for. The retailer does not want to recollect the product as they state it is LG which has to approve the recollection. LG states it is not their issue.

Model# LMX25964ST100, Serial# 008KRUC00694. I cannot get a repair technician or any replacement through manufacturer warranty. I bought it in 11-20-2010 and the freezer or ice make dont work but it runs constantly. So I have unplugged it after 6 days of straight running because I was afraid it would get too hot and catch on fire. Can someone tell me what I have to do to get it back since it has not been fixed and run so much? It is a Double-Door LG refrigerator and I have talked to LG customer service for a whole week and still cant get nothing done. I even contacted Home Depot where I bought it and an extended warranty, but they can do nothing because it is still under manufacturer warranty. Needless to say, I probably will never buy another LG product but I would like mine replaced or refunded for it!

Bought an LG washer (Model WT5001CW) 1/2/11 from Home Depot with the in-home extended warranty in effect 1/2/12-1/2/16. The panel under the bleach tray has started to completely erode and even showed signs early on. Received a total run around and was told rust is not covered under the warranty. I tried to explain that it was due to defective materials. This is a known issue by LG and they refuse to take responsibility. Home Depot refers me to Federal Warranty Service Corporation/Assurant for the extended warranty and they refer me to Home Depot. Never again will I purchase anything from LG.

Never loved a refrigerator like I love mine. The refrigerators freezer is huge. I can put so much in it. There is a second pull out door in the freezer where I keep my ice packs plus other frozen foods. The refrigerator section is also large and also it is a beautiful stainless on the outside.

I purchased my LG Washer and Dryer this past winter. Love it, cant say enough. Easy to use. Handles big loads like towels and sheets beautifully. Another feature I really find helpful is the whites setting. Works wonders on stains. I dont know why I waited so long to buy a new set of appliances when this is such a gem.

We bought a LG dishwasher 4 months ago. After 3 months we started having problems. In the last month is more the time we were unable to use it than the time it actually worked. I called LG 4 times so far, its quite obvious they cannot fix it but they refuse to exchange it. Im at the point I just dont want it anymore, I just want my money back. What a waste of money. They gave you the chance to put a review on their website, but guess what.. my review never got published.

In 2007 we purchased a French Door LG refrigerator model #LFD22860ST. Since our purchase we have experienced a number of issues (1st the models efficiency rating is only valid when the ice maker is turned off; 2nd the freezer compartment developed rust on the metal baskets after the first year; but most recently the white plastic water line attached to the appliance developed a pinhole leak which resulted in destroyed ceiling tiles in our basement recreation room). An LG qualified repairman was called immediately but his service resulted in further leaks causing additional damage to our basement ceiling just 3 days after the initial fix. So next a qualified plumber was called. The problem was solved, but that solution lasted only 2 months when the fix to the original problem appeared again resulting in further damage to the basement. We feel the quality and reliability of this appliance is seriously in question and would like LG to supply us with a replacement refrigerator from another manufacturer of our choosing at a cost equal to the price of our original LG plus money spent to repair damages to our basement resulting from their inferior product. At this point, I would not accept a replacement LG refrigerator. Lastly, it saddens us to abandon this LG product line as we have experienced very good success with other LG products. Currently we own both an LG washing machine and an LG clothes dryer. We certainly hope they do not follow the same path as this particular appliance.

Bought the LG Top Load Washer and Dryer in February and the worst mistake Ive ever made. I hate the washer, it is not efficient, and does not get my clothes clean. Never fails I get the UE error and always having to readjust my laundry only to find I have to do it again. If I dont pre-spot all stains they will not come out. I spend more time restarting and waiting for laundry to finish than anything else. I will never buy a LG product again. I hate this machine so much I wish I didnt have to give it a star. BTW spent the last 3 hrs trying to wash one set of queen size sheets.

On 4/14 I contacted LG Direct Service regarding my refrigerator not cooling. The refrigerator was no longer under warranty so they suggested some local service providers. At this point the service rep offer me a service contract for the unit, explaining that I would have a 60 day service contract for a cost of $365.04 and they would send a technician out to fix the unit on 4/17 between 8:00 am and 12:00. On 4/17 the technician was a no show. I contacted LG Direct Service regarding the matter. That had no answer for me and kept referring me to Assurance, who apparently is a third party to actually held the service contract that I thought I got from LG Direct Services. This whole time I had been dealing directly with LG as implied by the name. In any event, Assurance informed me that he was only service provider in my area, and that they would send another request to him. So I was told now that the technician would be arriving between 8-12:00 on 4/19. LG Provided me with the number of the provider so I attempted to contact him on 4/18 in an effort to confirm the appointment. After numerous attempts with no answer other than a recording with a full mailbox, I contacted LG Direct Service again. I explained that I could not contact the provider and needed to have this appointment confirmed. They attempted to contact the provider but had the same response that I did. After 2 hours of mostly being on hold listen to a recording tell me over and over again that they know how valuable my time is, I am informed that the guy will not be coming tomorrow. He rejected the request for the service. It turns out he rejected the first request for service as well. So the appointment that LG Direct Service told me I had, never even existed. No phone call or e-mail to let me know. So I took off of work for no reason. Had I not called on 4/18, the same thing would have happened. Now LG just keeps trying to pass the buck onto Assurance. LG tells me that the technician that didnt show is the only one they have in my area even though they had already given me the names of three other service providers. The fact is he is the only one that is on the Assurance list of providers. As a result they now say they can no longer repair my refrigerator. So instead of paying $365.04 for the repair it is now going to cost $900. LG totally misrepresented the service contract of actually being an LG product. I have repeatedly asked LG to stand by the contract they sold me and get another authorized repairman to fix it. They have gone so far as to tell me that they dont have anyone who can make the repair in my area. It should be against the law to sell you a product under the representation that it is their product and not a third partys. The only people I spoke with and was invoiced by was LG Direct Service and they should have to make do on the contract and get my refrigerator fixed and not just offer to cancel the contract and return my money and then have to pay more to someone else. Just for the fact that between time off of work and the 4 hrs plus I have spent on the phone with them should be enough to make them want to do right by the customer.

When the load gets unbalanced during the spin cycle, the time goes back and the machine adds water to it again. This will keep going on automatically if you are not there watching the cycle. I have had 3 hour cycles and my water usage is high. As others have stated, this is the last time I buy LG. This is not a cheap washer either.

I really like LG products. Ive never had any bad experiences with them. They are dependable and reason I priced and Ive owned several appliances and electronics made by LG. Of course more room on the inside or make the best of the size with shelves and drawers is always good. I chose LG because of the color and the interior of the cooler part and of the freezer part and Ive been very satisfied. I am very pleased with my LG.

I will never purchase another front load washer again. You apparently are unable to off set problems with a load when it becomes unbalanced. I continually stop the washer, readjust the load but it will not complete a final spin on many items, mattress covers and various sizes of rugs or blankets. With a top load, you are able to redistribute the items and it continues the cycle with no problems!

I bought a front load LG washing Machine. I unplugged the machine when I heard it making a kind of grinding sliding noise. To me it sounded like the belt broke. I called a local repairman to come see about the washer. He told me he could not help me because LG is a brand name out of Korea and its very hard to order parts for these type of machines. He told me none of the local repair guys will come fix it and if they did they would charge a lot. He told me to call the warranty company, but my warranty ran out already. I had no idea LG was a Korean name brand. I will never purchase another LG, anything.

Ive had the top loading high efficiency washer for about a year and it is truly the worst purchase Ive ever made. Im almost inclined to buy a new washer and chalk up an expensive loss for the sake of my own sanity. The washer gives a UE (uneven load?) error on a fairly regular basis. This stops the already very long cycle and makes me have to reset things to finish the load. Most wash cycles take over 90 minutes. Even just a spin-only cycle is 13 minutes and it will sit weighing the load or something stupid and useless for 5 minutes before one even starts to hear it spin. The only good thing is the large size of the tub. Overall, this washer is horrible.

Once per week, sometime after every wash, I had to empty the drain hose. Otherwise the floor got flooded. Machine leaked from the dispenser cups. Sometimes the washer walked on its pedestal. Also, dryer just didnt dry on a full load. Had repairmen in from the first month I owned the appliances.

We did not have a lot of options based on the size opening we have in our kitchen and it was the one the best fit our wish list of features and style but that would not involve us having to uninstall cabinets in order to make space. I like side by side doors with the freezer on the bottom. The special compartments in the side door are also a good feature that I didnt know I needed but now wouldnt want to be without. The one thing that I would for sure change is the door alarm timing. I would want to keep it the same for the freezer but wish that we would have the option of making it a little longer for the refrigerator doors. Its not even enough time to grab all the ingredients we need or to put away a full load of groceries.

Bought the LG Flat Top Range Model # LRE3023ST. Have had nothing but problems. Customer Service unwilling to resolve problems. We were sold a defective range. Paid a lot on disability cant replace.

We bought the LG Steam Washer and the Steam Dryer, with pedestals in December of 2008 from Best Buy for more than $2,600. Were a retired couple, doing a maximum of 3 loads (not large) a week. 5 years later, the washer makes a horrendous noise on the spin cycle @ medium speed or higher. Some of the dryer cycles dont run as long as theyre supposed to (and the clothes are still damp). I called LG and they gave me the name of a certified LG repairman in our area, who told us that we needed a new rod and bearings for a total of more than $600. He said we were lucky it lasted this long!!! I called LG back to seek some other recourse, and a customer service person who could barely speak English said there was nothing they could do for me. I sure wish Id read the comments on this website BEFORE purchasing an LG. I will never buy another LG product.

I have logged complaint nearly 2 month back regarding lg 258 litres gl-d292rpjl(pg) frost free double door fridge. In which company has not supplied two major accessories like two steel zig zag rods for holding 1.5 liter cold drinks bottles and one chiller door was missing. We observed that main accessories was missing or stolen from fridge. In 2 months the company response was very poor to resolve that issue. One side that mnc is spending scores of rupees in advertisement and another side they are cheating with customer by supplying defective home appliances.Company representative telling me that fridge is not having that accessories but that can be proved clearly by given image that are missing. Now I will take that issue with consumer forum. I have purchased that on 25 Aug 2014 after seeing all the specification of that model. Now company not taking my issue seriously. They are saying that they have updated that model. Please tell me if that model is modified then how that places are vacant in my fridge which is clear in picture. Dealer is also agree to pay the amount of that attachment/Accessories to company but company now telling that accessories are not available. It is total disappointed if that accessories not available then why they are producing that model. Do the needful as soon as possible otherwise I will defame your lg product in social media and it will cost you badly. If you are serious for your company image then resolve that issue as soon as possible.

Last year we had an issue with the LG refrigerator. The compressor went out. Then one year later, the compressor went out again. They were trying to charge us to get it fixed when it was a manufacturing issue. They needed to fix it with the corrected part rather than brushing it off and putting the same part back in of a different model. The first tech that came out was terrible. So my husband called and talked to a supervisor. Then the next person that came out was the same guy who came the year before and he knew exactly what the issue was. So after going round and round with LG, they did fix it. That took two weeks and I was not satisfied with that timeframe at all. I was also told that it would probably happen again. So, were looking to get rid of it.

In November 2007, I bought a beautiful, shiny, black French-door refrigerator (model LFC25760SB). In the last 1 1/2 year, it is slowly falling apart. The wide sliding tray cover falls off every time you open it. The digital sensor control has separated from the roof about 1 1/2 inch, blocking all products when using top shelves. This has caused the malfunction of the temperature controls. It has also caused the plastic clear cover snap out of place. Not to mention, it warped from the heat of the light bulb. I have replaced it twice! Now, the rubber stripping is shredding apart at the top, making opening/closing the doors near impossible. I bought this product, replacing a nice GE side-by-side refrigerator I bought in 1989 that was working perfectly! I was just sick of it and wanted a newly updated appliance. Lets just say this - I am pissed at Best Buy and LG for selling the worst piece of crap I have ever owned. I wont even get into the problems I had when 2 incompetent employees delivered this useless ice box! You, people at LG, are nothing but lying, cheating thieves who pray on hardworking Americans! I will never ever buy from you again! When this refrigerator finally has died (which will be shortly), I will go back to GE and get a reliable product. Your products are junk!

I purchased an $1800 refrigerator in the Spring of 2020 and it stopped working 9 months later. It is 9 weeks since I first reported the problem to LG. Two technicians sent to my home and authorized by them can not fix the broken compressor. LG is refusing to replace or refund and keep directing me back to customer service where we start all over again with overseas representatives reading a script and not seeming to grasp the situation. In trying to figure out how to reach a human who could move forward with a promised replacement, I discovered tons of other disgruntled customers dealing with the same frustrating experience: non-working products still under warranty that LG is either incapable of repairing or unwilling to replace or refund. Not worth the risk—buy another brand.

Man I wish we would have paid for new racks for our old KitchenAid. My blood pressure rises every time, every time I load up this crappy LG dishwasher. The tines are badly located, what is with the big area on the lower rack that had no tines? Because of the rack/tine design, we get about 20% less dishes in this thing. Then it runs forever but that is part of all new dishwashers. I like how sites say to run the water first so the water is hot. Yep KitchenAid heated the water much better. It had a heating element on the bottom that dried the dishes. KitchenAid had a filter on the bottom that was easily removable. The spray arms on the LG are so flimsy. I wonder if they will last 2 years. Errr!!!

We purchased our LG front loading washer and dryer in 2018. Like many of the reviews I have read we too are very disappointed in our purchase. I noticed that the clothes came out smelling within a few months of buying and I called LG DIRECTLY as it was under their warranty but was told that I need to run the tub clean more often. Done that for over a year and also washed clothes twice - not efficient as waste of energy. We do have an extended warranty and recently a tech came out so I let him open the washer door as I had just done a tub clean the night before - it smelled like a rat was dead in the drum. He too agreed he had never experienced that before! He poured half a bottle of my Bleach and ran the cycles again for almost 2 hours. Said the problem was fixed and if I experienced the smell again I needed to call them back thru Assurant the company who warranties the extended warranty. Did so and they declined to send a different tech saying that there was no mechanical problem. My clothes come out smelling and the even the dryer time has to be increased to double for the clothes to dry correctly. NEVER BUY THIS WASHER OR DRYER EVER. EVEN THE EXTENDED WARRANTY WILL OT HELP WITH THIS PROBLEM. I bought the pair from a very reputable store in the area but I believe that LG Is aware of the problems with the machines and do not want to take responsibility for the defects. I do hope this review deters anyone buying an LG front load direct drive washer and dryer.

Another LG appliance failure just over three years after purchase. Over the past year, I went back and forth with LG trying to get someone to repair my oven that was less than three years old and no longer working. After many phone calls, emails, email to company president with no response, I finally resorted to writing a scathing review on Consumer Affairs. My oven ultimately got repaired free of charge and I was happy.I purchased a LG LFXC24726S refrigerator on 3/6/2018 along with a full set of appliances. Up to this point, I have been happy with my purchase. I found out this morning that my compressor has failed. I reached out to LG via chat and explained my situation and asked what my options are for getting it fixed, assuming that the company would make it right for a loyal customer. And a loyal customer I am with over $10,000 of LG products in the home between appliances and electronics. I was told that the part has a ten year warranty and I would have to cover any labor costs. I am frustrated as I was appeased when this happened last time when the company provided the labor and part free of charge, as they should given the expense of the appliances and subsequent failure within 3 years. I was told that this is the company policy and they cannot cover labor expenses.I strongly believe that anybody with good business acumen takes care of their loyal customers because word of mouth can make or break a company. I am again, very disappointed that LG is not stepping up to the plate to take care of someone who has shown loyalty to the company over many years. I will give them another chance to make this right or else my business will be taken elsewhere in the future to a company who values their consistent customers.

I bought a top load LG washer in May of 2014, model WT1101CW, and was very pleased with it. I have three pets and we need to wash large comforters and blankets often; the washing machine did a great job and was easy to use. Then a freak accident occurred within just a couple of months of owning the machine. The washing machine pulled a sheet into the drain at the bottom of the tub and I had to call a technician. Since then, the machine has been operating well until all of a sudden, it stopped two weeks ago and gave me an error message PE. That means the water sensors arent working. I was leaving town and asked my adult daughter to please call and arrange a service call but she said she called the customer service number multiple times and wasnt able to get an appointment set. I called when I returned home and was told that 1) LG couldnt get in touch with four different companies that service their appliances, 2) there are no LG technicians available to help me, 3) that Id have to wait 3-5 days for someone to call me back. I called again today - same story. I told the operator that the wait time for a service call is unacceptable, especially since now were moving in to our third week without a washing machine. I would NOT purchase this machine again. Im sure there are other options out there that clean as well as this one does and are more reliable.

I have top load LG smart drum - worst washer ever. UE ERROR CODE unbalanced load. Takes all day to do 2 loads because machine has to be babysat - it continually fills with water to balance load. Also it does not clean clothes well. The technician said it does not clean clothes well because I have well water (it is filtered and very clean water) and said that this washer would not work unless I did very large loads. He said 5 towels at one time not enough. Also LG will not do anything about it unless it is deemed un-repairable. Their technicians are trained with a list of excuses not to deem un-repairable as you can see above. I offer LG the machine back for free if they put it in a LG executives home - to see if they could use it properly. They said no.

Redid my kitchen and went to BrandsMart and bought a complete LG kitchen package, Worst quality product ever. After about 2 or 3 months the fan stops working so we call Brandsmart. Worst customer service ever. They should be ashamed, the guy came out and didnt even have the proper equipment with him to de-ice the fan. My husband had to loan him the equipment. P.S. it works for about 6 months then stops working again so we call Brandsmart again. The guy comes out and resets the refrigerator by unplugging it and plugging it back it, of course that didnt work.I call LG who sends out their own technician who said it was the motherboard. That gets replaced, only to work another 2 months. Now they are replacing the compressor and the two evaporators. I am out of manufacture warranty but LG is covering the labor cost but are giving me a hard time. I requested a new refrigerator and a refund and who knows if that is going to happen. This whole process has been like pulling teeth, I have also been without a refrigerator twice, for 3 weeks each time. They are also giving me a one time food loss credit. Dont know how much, but I think a class action lawsuit is in order, the anxiety and stress dealing with the stupid techs and the customer service is too much. I dont think I can do this a 5th time. The refrigerator is only one year old now.

I love my new refrigerator. I love how it has two doors for the refrigerator and it has a bottom drawer for the freezer with an extra drawer in the freezer. Plus I love the fact that it is stainless steel. The only thing I can think of changing would be for it to be a little taller but besides that its great. Plus it has an ice maker which I really love because I can do all kinds of stuff. We almost bought a Samsung but heard that there were problems and it was hard to get serviced so we decided on the LG because we have not had any problems with it.

Just doesnt do a very good job of cleaning clothes. Wastes tons of time filling with water. Also front loader oftentimes wont spin due to balancing, especially bulky loads or small loads. Just an all around pretty lousy washer.

I have a direct drive washer and we have had it for about 2 years now. What a difference with the true balance and no belts. Washing sheets and towels, there is no unbalanced vibration and no belts slipping or wearing. Now we need to see how long it lasts, currently there are no issues and no repairs. I would recommend the LG and when the dryer goes, we will be looking at an LG product.

My refrigerator is not producing ice or water through the door. I contacted someone named Kent and he assured me someone would contact me to resolve this problem. No one has. Im so angry. This item was 2500.00. What a piece of junk. I have had a private plumber in to fix leaks on the fridge. Its only 4 1/2 years old. I would never buy anything by LG Again. The customer service is inadequate, as well as the product.

We purchased an LG WM1814CW washer and DLE2514W dryer six years ago from our local Home Depot. The washer truly has been a workhorse. We have no complaints about it at all. The issues we have are with the dryer. The drum split down its seam a year after we purchased it and was replaced at no charge, because we had also purchased the extended warranty. With a year to go on the warranty, we started having issues where the unit wouldnt start when the Start/Pause button was depressed. We didnt think much of it being that it was a rare occurrence. Less than a month after the extended warranty expired, the unit really started having major issues with this. Wed press the Start/Pause button, but the unit wouldnt begin the dry cycle. It would instead hum loudly and you could tell something was getting hot internally. I contacted the customer service department, asking if they would cover the repair because of the history with the unit. They flat out refused. Now this problem happens frequently and the only way to get the dryer going is to open the door, depress the Start/Pause button and the button just inside the door at the same time while manually rotating the drum to give it a jump start. Once the drum is rotating, we have to quickly shut the door hoping nothing gets caught in it in the process. If it does, we have to try it again. Occasionally it starts to go but then falters. If we press the Start/Pause button again, it may or may not go. We have been able to deal with it like this for the past 2-3 years. We did bring in a separate repairman to see if he could fix it, but he couldnt cipher what the problem was and ultimately gave up (after giving us his bill, of course). I guess one of the last straws with my dealings with LG was when they started sending us emails after refusing to cover the repair. The emails referred to my wife and I as valued customers. I told them in no uncertain terms that if we truly were valued customers, theyd repair the dryer at no charge to us.Because of the extremely poor customer service we received, I will never ever own another product made by this company. I dont care what the reviews are and I dont care how good the price is. Never again will an LG product cross my threshold.

Cost was the purchase factor. I dont care for the ability on choosing cycles. I look for the material that the tub is made from. Also prefer top load over front load. I will never purchase a Maytag or Sears brand product. For me a lot depends on the amount of attention and service I get with sales rep and delivery. Thats why Sears is dead to me! Top loader LG w/ stainless steel tub/ non stackable - I feel the value of my LG products are in line with the going rate. Cleans well. Dont care for the tangled and knotted clothes at the end of the cycle. Finish quality and look of the appliances all OK.

My refrigerator hasn’t worked for almost 3 weeks. When I call them they say they are still looking for someone to fix. They act like they could care less. Very frustrating and disappointing. I have a friend that brought me an old Kenmore he had in his garage and it’s still going strong. After 2 years of me having purchased my LG the ice maker quit. Now 2 years later it quit cooling altogether.

Our $ 2400 LG French door refrigerator and freezer was delivered on Feb 1, 2011. It died on 12/14/11. Its been 27 days since our ice maker stopped, then the freezer, then the refrigerator. Lost hundreds of $ worth of food and medicine. Customer service with the repair co. is a joke. Every day its a different reason why they cant get to us. LG is waiting for them to call or they are waiting for LG to OK the extended warranty. And we even have two service contracts, one with Home Depot and one with LG. I guess we are just at their mercy and have to wait.

Refrigerator: Model No. LFX31945ST 3-door LG Ice & Water Stainless Steel 28 Serial No. 207KRWZ0A593 purchased on 09/16/2012 from hhgregg 1321 Huguenot Rd. Midlothian, VA 23112. Contacted LG Service Department on 07-01-13 Ref: Ice Maker. 07-03-13 Service Technician came out and ran a diagnostic on unit, determined that compressor was bad and had to order one. 07-06-13 9:20 PM Contacted service center and was advised that technician was due on Monday 07-08-13 between 8:00 AM and 12 Noon to replace compressor. 07-09-14 Contacted service center about noise coming from back of refrigerator. They advised that this was normal. 08-15-14 Contacted service center about noise coming from back of refrigerator. They advised that this was normal. Unknown date contacted service center concerning error codes “er rf” on display unit. Technician scheduled to come out on 10-01-14.10-01-14 Service technician arrived to check on noise and cooling issues. Coil and fan motor frozen with ice. As technician was removing inside grille to get to fan he broke the grille. He defrosted the ice from the fan motor and replaced the grille with one he had in his truck. Set temperature for refrigerator to +34 degrees and temperature for freezer to -1 degree. He wrote up the service ticked and charged $81.98 for the “Duct Assembly, Multi (item number: **)” that he broke plus the $120 for service call plus $4.34 tax on the replacement grille part. 10-06-14 Sent Fax to a ** in the Alabama location concerning telephone conversation in which he advised LG would reimburse me for the cost of the repair part plus the tax. Fax included cover sheet, two page service ticket and copy of purchase order from hhgregg.10-22-14 Called service center and after a 20 minute hold to verify my status, was advised that I should hear from Alabama around November 3rd. 07-10-15 Around 4:52 PM Eastern Time, called service center and advised them that freezer was not freezing (temperature was 62 degrees and rising) and that all food in freezer had spoiled. Furthermore, the refrigerator temperature was almost 70 degrees and food had spoiled. Additionally the unit was making a loud motor noise in the rear of the unit. After trying to explain the issue over and over again I requested to speak to a supervisor. I was placed on hold for 38 minutes and 26 seconds until I disconnected the call from my cell phone, but not before I had called the service center again from my house phone. It was only after I explained everything again that I was informed that the executive staff (supervisors) department closed at 5:00 PM and that I could not run the “Smart Diagnostic” over the telephone because all of the service technicians in their department had also gone at 5:00 PM, that I would have to call back tomorrow on 7-11-15. The service center advised me that the service warranty had expired and any service call would be $120.00 plus parts. This was mentioned on three different times during the call. I did manage to schedule an appointment for a technician to come to the house on Monday, 7-13-15 between 1:00 PM and 5:00 PM. Total time on the telephone service call was 58 minutes and 44 seconds.7-11-15 Called the service center again and had to explain everything that I explained twice the night before. After requesting to run the “Smart Diagnostic” I was placed on hold then performed the diagnostic. After a delay they informed me that the diagnostic did not come through and we had to do it again. Once that went through I asked what it showed and was told that they did not know, that someone from the technical staff had to review it. They told me that they could schedule a technician to come out to the house on Tuesday afternoon on 7-/14/15 but there would be a $120.00 service call charge plus the cost of any parts. I then asked to speak to a supervisor and they asked me what that was about. Finally after going back and forth with them I was placed on hold for about 12 minutes before a supervisor identified as ** came on the line. She asked what the problem was and then placed me on hold while she brought up my file on her computer. That took another 5 plus minutes. Finally after explaining everything to her about the previous night and current call she placed a one-time extended warranty on the unit and gave me an authorization number of: **. She advised that she could get a technician out on Tuesday afternoon 7/14/15 and when I told her that I had one already scheduled for 7/13/15 she confirmed it. This call was then terminated after 58 minutes and 11 seconds.7-13-15 Contacted by service technician at 3:12 PM who advised that he would be arriving in about 20 minutes. He asked what I thought was wrong with the unit and I replied that I thought that the compressor had gone bad. I explained the temperature readings and the noise it was making. He stated that if it was in fact a bad compressor that he could not fix it today as he did not have one with him and would have to order one. He arrived at 3:38 PM, removed the lower back grill panel to access the compressor and noticed a lot of dust on the evaporator coils. I asked him if I was supposed to remove the rear access grille to try and clean the coils and he advised against it stating that it could damage the vanes on the coils. He went back out to his truck to get his gauges and checked the compressor which he determined was bad. He advised that he was fully booked for tomorrow, Tuesday, 7/14/15 but would press his schedule and plug me in on the end of the day. He departed at 4:04 PM advising that he would call when he was on his way out to replace the compressor. 7-14-15 Around 1:23 PM service technician ** called to advise he was on his way. Compressor delivered via FEDEX this afternoon and left at the garage door. Technician arrived at 1:30 PM, completed compressor swap and departed at 3:30 PM.06-04-16 Noticed that items inside the refrigerator were not as cold and normal that that on several occasions milk and dairy products were spoiling before the “Best if Used By” dates. The inside temperature of unit felt cool and not cold. Placed thermometer inside the refrigerator portion of the unit and began taking readings. Also noticed that freezer unit was not as cold as it should be also. Placed thermometer inside the freezer unit and began taking readings as well. Temperature settings on the panel are set the same as the technician left them on his last visit on 7/14/15. Refrigerator set to 34 degrees and freezer set to -1 degrees.06-05-16 At 9:00 AM took temperature readings. Refrigerator was showing 48 degrees on a dial-type thermometer and freezer showing 5 degrees on a digital thermometer. 06-05-16 At 3:00 PM took temperature readings. Refrigerator was showing 50 degrees on a dial-type digital thermometer and freezer showing 8 degrees on a digital thermometer. 06-05-16 At 9:30 PM took temperature readings. Refrigerator was showing 46 degrees on a dial-type dial-type digital thermometer and freezer showing 7 degrees on a digital thermometer. 06-06-16 At 10:00 AM took temperature readings. Refrigerator was showing 48 degrees on a dial-type digital thermometer and freezer showing 8 degrees on a digital thermometer.06-06-16 At 11:32 AM called LG toll free number (800-243-0000) received recording and sent link for self-diagnostic. Performed self-diagnostic as per link and advised to contact LG repair at (866-558-2559). Refrigerator was showing 50 degrees on a dial-type digital thermometer and freezer showing 6 degrees on a digital thermometer.06-06-16 At 12:10 PM called LG toll free number and automated system advised they would call back within the next two hours. At 12:15 PM was connected to a Customer Service Rep in the Philippines. I requested several times to be connected to an American Customer Service Rep in the United States but was told three times that there were no US representative at their location. After my fourth attempt I was placed on hold. At 12:18 PM the Philippine rep came back on the line and advised that they did not have a US contact number. I requested to speak to a supervisor and when queried as to why I explained that I wanted to speak to a US rep and that her service center should have a number. She put me on hold again. At 12:21 PM she came back on the line to advise she will transfer me to a supervisor. At 12:27 transferred to ** in the Alabama office. After trying to explain my issues with her she placed me on hold several times explaining they are using new software programs and have glitches. She is trying to plug in the extended warranty on the unit. She returned on the line to advise that she had scheduled the technician ** to come out between 8:00 AM and 12:00 PM under Authorization Number **. She further advised that this authorization included the service call plus parts and labor. ** also provided a direct number to the Alabama Service Center at **. The telephone contact was terminated after 50 minutes and 47 seconds at 1:00 PM.06-07-16 At 11:15 AM received call from Service Tech who advised that he would be out within the next 15 – 30 minutes. He arrived at 11:35 and performed a refrigeration pressure check on the system. He stated that it appeared there is a leak at one of the coil joints where the copper joins the aluminum. He indicated that the High Side pressure dropped 30 psi with no movement on the Low Side and that indicates a leak somewhere in the system. He further stated that much drop could indicate only a ½ charge or less of coolant presently in the system. He explained that there was a company issue with ordering parts to have them overnighted to the customer. Lately the parts have been shipped to him which delays service. He stated that the parts he needs will be overnighted to me and should be here NLT 10:30 AM tomorrow, Wednesday, June 8th. He has scheduled an appointment for Thursday at 1:00 PM just to be safe and at present he only has one appointment for tomorrow. If I receive the parts tomorrow morning I am to give him a call and he will work me into his Wednesday schedule. He indicated that the job would take several hours to complete (Of note: He asked me if I was removing the rear access panel to blow out dust and vacuum the coil area. I told him that on 7-13-15 I asked him if I was supposed to remove the rear access grille to try and clean the coils and he advised against it stating that it could damage the vanes on the coils. He told me that he did not say that, that he highly recommends the customer remove the rear access grille and try to blow out the dust and debris, then vacuum the debris up, just being careful not to get near the vanes or coils.). After placing the order for the parts to be shipped/overnighted here he departed at 12:05PM.06-08-16 At unknown time, received call from Service Technician to advise that the FedEx tracking indicated that the parts he had ordered had arrived. I confirmed that and he indicated that he would be arriving sometime around 11:00 AM. He had ordered both a refrigerator coil and the freezer coil which had arrived and be commenced disassembling the inside of the refrigerator to swap out the refrigerator coil which he felt had a small leak on one of the connections. After steaming ice off of the end or the coil he replaced it with the new one. He then checked the pressurization on the lines and said that he was satisfied with the as it did not appear there were any leaks. After checking other things in the unit he packed up and departed advising that he would check back to see how the unit was performing.06-09-16 At 8:52 AM received a call from Service Technician, who was checking on the performance of the unit. I advised him that it did not appear to be cooling as he had predicted, that the freezer was in the teens and the refrigerator in the lower 40’s. He advised me to keep a check on it and he would schedule me for the first of the week. 06-12-16 At 3:14 PM received a call on answering machine from Service Technician who advised that he has me scheduled for Tuesday, 6-13-16 between 1:00 PM and 3:00 PM.06-13-16 At 2:07 PM received a call from Service Tech who advised he would be here within the next 10 - 15 minutes to check on the unit again. He arrived at approximately 2:25 PM and proceeded to first blow out the dust that had accumulated under the unit and on the coils which was minimal. He then began to test the system refrigerant and determined that it was not up to capacity. He then vacuumed the lines and added some additional Freon. He advised that it appeared that there was a little water in the line which he was able to purge. He indicated that the unit should work fine at this point with the cooling in the refrigerator set to 34 degrees and the freezer set to 0 degrees. I told him that I would continue to take temperature readings in both the refrigerator and freezer and if I noticed them not performing I would call him and let him know. After about 1 ½ hours of work he departed.06-14-16 At 8:53 AM received a call from Service Technician asking how the unit was performing. I texted him back at 11:39 AM advising that the refrigerator was at 37 degrees and the freezer was at 9 degrees. At 12:15 PM Service Technician called again to advise that he had mistakenly had a parts order sent to our house and wanted to know if was OK for him to come by and pick it up. I advised that it was not a problem. He asked about the refrigerator and I advised him that I would continue to monitor the temperatures several times during the day and evening for the next few days to see if the system performs as expected and would advise him of results. He advised that he will continue to check up on it and would be calling periodically. On 05-24-17 we returned home from an extended vacation to discover that the ice maker was not producing ice. Door was dispensing water but there was no ice in the door-side ice maker and therefore nothing to dispense. On 06-05-17 At 12:18 PM I contacted the Executive Offices in Alabama at ** to explain the issue I was having with the ice maker not working. The person I spoke with, whose name I failed to get, advised me that she would give me the number of the local service center to schedule an appointment for a technician to come out and diagnose the problem. There would be charges for the technician to come out, charges for the diagnostic, charges for parts and labor since the unit was past its one year warranty and had already been given a one- time courtesy and she was not going to issue another one. I was basically out of luck but could get it fixed through the technician with service call charges plus parts and labor.While the service technician was very personable and professional, that is the only thing good I can say about me experience with this company. The technician even told me on several occasions during his visits that the parts i.e. compressors, etc were inferior and the technicians were having all kinds of problems with them. With the experience that I have had in dealing with this company, I doubt that I will every purchase anything else with the LG label.

We bought our LG washer and dryer in 2006. You can take any of the complaints/descriptions from the others and put our name under it as our problems are the same as theirs. The problem with smell and extreme mold buildup started immediately and continues to this day. We clean it weekly with washing machine cleaners, bleach and dishwasher detergent to no avail. The washer door stays open when not in use. LG customer service? It does not exist. We will never buy an LG product ever--not even an alarm clock! I would give it zero stars if I could. We have a smelly washer filled with mold and mildew. We are going to buy a new washer today. Good riddance, LG!

I placed a service call through LG for my refrigerator. They said the tech would come from 8 - 12 and call me prior to the visit. After taking the morning off from work and no one calling or showing up I call and they said someone would call me between 1 and 5. I have asked to speak to a supervisor and have been on hold for 15 minutes and counting. I had a Whirlpool for 15 years no problems. This 4-year-old $2500 refrigerator is a hassle. Wish I would have never purchased it.

I purchased an LG washer and dryer approximately two years ago. I’ve had no problem with the dryer however occasionally the washer doesn’t drain properly. They are front load. Even though the washer doesn’t drain properly on occasions it does an excellent job of cleaning your clothes and I don’t use bleach but my whites are just as white as when purchased.

We bought our LG in 2007 and for two years, we started noticing black stains and black and brown moldy slime around the rubber. Its disgusting! Clothes are smelly, stained and dirty. The product does the opposite of what it is supposed to do. Also, the bleach and softener trays we dont use as there is water in there constantly that does not get flushed out. To think my babies wear these dirty clothes everyday, no wonder they have a skin problem! I tried draining the water from the pipe where the filter is and the smell of the water stinks up the whole house! Unbelievable. Im all for a class action suit! O do where get started? ?

Love this fridge, just wish the ice cube dispenser/maker would make more and quickly. It would be helpful if the vegetable drawer (the big drawer on the bottom of the fridge) would come apart to clean.

After washing a load of clothes the drum light will not go off. We have tried unplugging, holding the start button for 10 seconds then replugging it back up. It still stays on when unplugged. The washer wont come on. Why does it seem that all the LG washers have this or a similar problem? If there is a problem with the motherboard recall these washers and fix them. This is a factory problem not the customer that bought it. The problem is too similar in every case. You are turning people against your LG products. My model is WM2487HM.

We were very excited to purchase all LG black stainless appliances for our new kitchen which was completed at the end of Sept 2017. By the end of October, we realized the dishwasher (LDF7774BD) is just the WORST. Since this is newer technology than what we had, it was my hope that we just needed to learn how to use it. It is now end of the year and still very dissatisfied. Dishes do not come clean, nor do they dry. Wash time is the longest I have ever seen - over 2 hours for a normal wash cycle. All racks are bad design. The bottom rack comes off the track every time we use it. The adjustable racks fall down no matter how you adjust them. The top rack is supposed to be height adjustable but the only adjustment we can find is to remove the racks so that we can wash our 6.5 inch tall glasses in the glass rack. Will be contacting the retailer and LG soon to find a solution.We were very excited to purchase all LG black stainless appliances for our new kitchen which was completed at the end of Sept 2017. By the end of October, we realized the dishwasher is just the WORST. Since this is newer technology than what we had, it was my hope that we just needed to learn how to use it. It is now end of the year and still very dissatisfied. Dishes do not come clean, nor do they dry. Wash time is the longest I have ever seen - over 2 hours for a normal wash cycle. All racks are bad design. The bottom rack comes off the track every time we use it. The adjustable racks fall down no matter how you adjust them.The top rack is supposed to be height adjustable but the only adjustment we can find is to remove the racks so that we can wash our 6.5 inch tall glasses in the glass rack. Will be contacting the Retailer and LG soon to find a solution.

We moved into a newly-built home with a brand new LG front load washing machine. With a few weeks, gentle use (there are only 2 of us), we began to notice an extremely foul odor we finally tracked down to the machine. Neither of us ever even attempt to open the door until the full cycle is complete. We found 2 problems - first, a terrible odor inside and around the door of the machine even with repeated attempts to run the machine cleaner product through, and second, a drain hose at the lower front of the machine that ended up having to be drained with every single use and even then, we had the odor. We will never buy any LG product again!!!! When we contacted them, we found no one who would even listen to us.