Im on Day 5 without a refrigerator. It started with one of the two ice makers quitting. Service Call to LG difficult to understand, but we shook the freezer and would wait 24 hours to see if that worked. Threw out a lot of food. I requested a service call but was denied. After 24 hours, the entire refrigerator stopped working. Call #2, and throw out the rest of the food. We were told to pull the refrigerator from the wall and unplug it, and run a phone check through their system. Advised to wait 24 hours because it seemed to the operator that it was fixed. Woke up to water all over the floor. The machine is humming but its not cooling. 75 degrees on interior thermometer. This was the third call and a service call was placed on our behalf. Finally, request for service call was authorized. Wait wait wait. Holiday week-end. Service called Tuesday and appeared Tues. Reported the compressor and panel needed to be replaced. Wait for two more days while the parts are obtained. THIS IS A NIGHTMARE! Why did I think LG was the best there was? I will get this repaired and forget about buying the other kitchen appliances to match it. Good point $300 food reimbursement will be provided because I have a service plan. A drop in the bucket and 7 days to resolve a refrigerator issue is crazy. My dad had heart bypass and was working fine within 5 days... If I owned LG, I would have brought me a new refrigerator the first day I called.

My washer quit before completing its cycle. When I opened it to unload my laundry, it was still full of water. I closed the door and pressed the rinse/spin button. But it stopped again before completion, and the same thing again. This time I couldnt even open the door. Nothing seemed to work. Finally, after pushing buttons, it went completely through the rinse/spin cycle. I dont want to call La Mesa Appliance who is a factory approved service for LG, because I called them some months ago when the softener cup held water after the washer had completed its cycle. The repairman said this was normal, but it hadnt done this before, so I dont believe that. Meanwhile, I pull the drawer out and empty it after each wash. Im unsure whom to call for repairs.

We have ordered 4 compressors in the past month. First one through Amazon. Last three from Sears directly for our Kenmore which was guaranteed to be the same as in original refrigerator. Connection is upside down from original on each one. Please advise!

We are having a problem with our ice maker. The dispenser flap fails to close and the ice freezes into a lump and plugs the discharge chute. The refrigerator is less than 5 years old and the parts to repair the problem are no longer available according to the LG tech who came out. Further they charged us $125 for the call to tell us they cant fix the problem. This is our last LG purchase.

The ABSOLUTE WORST company and customer service!! I purchased a French door refrigerator in May through JCPenney. I also purchased the extended warranty. Five months later the refrigerator showed an error code - dhF. I called LG and they sent a serviceman who walked in the house, looked at the code and said he did not have the parts needed to fix it. I asked him how he knew what he needed without opening the refrigerator and he stated that it is a problem that LG knows about but continues to sell defective equipment anyway, they just sent someone out to replace parts. Needless to say, I was not happy. I called JCPenney who pushed me off to LG and have spoken with a total of 11 different people, all who have done nothing to help me. I want the refrigerator replaced. Thanksgiving Day, it stopped working altogether and we had to scramble to get coolers and buy a small refrigerator to place some food in. Today, the day after Thanksgiving, all of LG supervisors are on extended break because of the holiday. DO NOT EVER purchase anything from this company. It is criminal that they sell defective appliances and know about it. All they care about is the bottom line. If there was a choice for 0 stars, that is what they would be rated.

I have the smell issues with my LG front-loading washer and Im sure, after seeing the pictures from another case, I will be dismantling my machine this weekend (with pictures inside and out including the moldy drawer that is supposed to clean my clothing) to get rid of black mold that is most definitely making my family and me sick. I will be using extreme care to sanitize the unit and my home from this negligent company that cares nothing for its grievous mistakes that so many have had to endure. Shame on you, LG for being so big and creating a problem you clearly knew about and do nothing for the customers who made you who you are! I hope that some lawyer who owns one will see this forum and take you on. Ill be glad to display my findings with 1080p HQ video and 18 gig pictures with a bag full of what I find growing in my $2,000 fungus-growing washer that you built. P.S. I forgot to mention the fact that I have to flip the breaker each and every time I wash a load of clothes for my washer to power up! Thanks for nothing, grrr!

I have had the LG Direct Drive smart drum for several months and on almost every wash cycle I have to rebalance the clothes inside. I am just trying to warn other consumers about the frustration I am going through. To be fair I have not contacted the company yet. We did call Sears and they said we would have to pay of a service call. So I am going to contact LG after I can get all my paperwork together - stay tuned.

I purchased a Brand New LG refrigerator in 2015. In June 2020 the refrigerator stopped cooling. My family was on vacation while this happened so we lost everything in the fridge and freezer. I called LG and they dispatched a technician to come out 5 days later. The technician came and verified that it was the compressor and it had to be order. Weeks later they came back with a compressor that didnt work after waiting 3 days for the refrigerator to cool. A few weeks later the technician came back out with another compressor. After 3 days of waiting, the refrigerator cooled down which was great BUT the ice maker did not make any ice. The ice maker worked perfectly before the original problem. So when I called the technician back, they came out weeks later and verified that it is the ice maker went bad and verified that the part that is needed is discontinued but they could use a used part to fix the problem for $450 including labor and no warranty.Why would I invest $450 additionally when I spent $2557.00 for a brand new refrigerator in 2015 that barely lasted 5 years and losing all my refrigerated and frozen food during a pandemic. Then I find out that the refrigerator was actually manufactured in 2010 and I over paid as this model was suppose to be discounted. At the end of the day, I was royally screwed and LG doesnt seem to care or attempt to own up to this. This whole process was a big inconvenience to my family as it wasted about 4-5 months and end up with my problem not being resolved.

I purchased a refrigerator on 7 /6/ 2021. It was delivered and installed on 7/8 /2021. On 7/ 9 /2021 I got a compressor fan error. Service appointment for Monday 7/12/2021. IT LASTED ONE DAY!!! Waiting to see what the repairman will have to say.. Im Not happy to say the least!

Very expensive fridge, 6 months old, not working. Under one-year manufacturers warranty. LG says they are not going to honor the warranty because it was an open box item. Several calls later, they say will fix it once they get the proof of purchase. I email proof via the portal they email me. I get a confirmation. Nothing happens. I call back. Kim says that I have refused to send proof of purchase. We argue at length. Finally, she acknowledges that she has it and says she will have to refer me to the extended warranty person. I explain that it is NOT an extended warranty; it is the original warranty.She next tells me there are no authorized LG repair services near me so she cannot schedule an appointment. But I should call a company over an hour drive- and a toll bridge- away. She finally gives me the number of a closer place. I ask for some sort of authorization for the warranty. She tells me to just call them. The phone number is no good. I find the real number, call them, and they say LG has to authorize the repair. I call LG back and ask to speak to someone in the US. After stalling me for 10 minutes, she gives me a number to call. It is out of service.

I purchased this LG fridge in 2014 and was very pleased with it till this past week when it has been nothing but an issue. Out of the blue it completely lost all power, no lights, no display panel, no fans or compressor. We had to throw all all the food that we had purchased for the holidays. I called LG customer support and was very disappointed, as all they could do was ask me to try another outlet and then try to charge me $125 just to have someone come look at it. They recommended a local service that was approved by them, so I called and scheduled an appointment. They came out and replaced the PCB and the power came back and the fridge and freezer appeared to be working fine.After 48 hrs the Fridge still had power but everything thawed out and all the ice melted making a mess in the fridge and on the floor. Not to mention, the second batch of food that had to be thrown out because we filled the fridge after 24 hrs when it appeared to be working. When I called customer support, they were zero help and told me I had to deal with the repair service that made the repair. Of course it was a weekend so I had wait another two days. When I got in touch with the repair company they told me that if it was a sealed system or compressor issue, they could diagnose it but were not authorized to repair it. So basically I wasted my money, because the repair company that LG told me to call is not authorized to make the repair.When I called LG customer service back, all they told me was that they could schedule another LG repair person to come out, which I would have to pay another $125 for, to diagnose and make the repairs. I complained about having to pay another fee when if they referred me to the correct repair service to begin with, I wouldnt have had to pay the second fee. Their response was just that they were sorry and there wasnt anything they could do. After complaining and continuing to ask to speak to someone else I was put on hold and when they came back, they told me all they could do was file a formal complaint to upper management about the incorrect referral but I was assured there was no guarantee anything would happen or that I would even receive a followup call to resolve the complaint.I was very upset to find out that this seems to be a common issue with these LG fridges. A quick search on the internet and speaking to the repair service, they see multiple calls a week on these LG Fridges due to bad PCB and or compressor failures. It is nice that LG warranties the compressor for 10 yrs, however its, disturbing that they all seem to fail before 10 yrs and the warranty doesnt cover the labor or help with the hardship and loss of money as a result of the fridge failing to work.The worst part of the experience has been the support from LG. Im not a qualified technician but Im pretty handy and can diagnose most problems. When talking with LG customer support they have zero interest in hearing the symptoms and the troubleshooting that has been done to try to work through the issue. As soon as they are done with their pre-determined check list of questions, they quickly rush you off the phone to schedule a repair man to come out which of course they charge you for.

1- Customer service is horrible!!2- I purchased this microwave in Sept 2019. Had it installed in June 2019, due to remodeling. The microwave will not heat. LG offers no help in fixing the matter. Theres no way Ill buy LG again. A microwave should last WAY longer than this amount of time. BUYER BEWARE.

Since day three of the installation its been malfunctioning, after seven times that theyve came to check supposedly they dont find anything wrong, my food rotting, theyve done some repairs, Ive been complaining I dont want this refrigerator because its been malfunctioning since the beginning (rotting my foods). Nobody has solved this problem for me, I want my money back or a new fridge, I bought it January 2019 brand new. I dont not recommend it at all. Too pricey to not end up working. I regret this purchase.

Brand new LG fridge. My fridge broke May 7! (6 months). Today is June 17th and I still haven’t got a new unit. This fridge has cost me more in food going bad than the cost of the fridge. I have 2 babies and two elderly people in their late 70’s that live with me. Shame on LG for not caring.

This is the worst design I have seen for a gas range. The knobs turn on easily. I first realized this after it had been installed and I told my husband, that could be so dangerous with kids in the home. We have accidentally hit them and turned them on ourselves so to have kids in the home would be awful. Even the older ranges have a safety feature for the knobs so they dont turn so easily. I woke up last night to a house full of gas. The stove had been running gas for at least 5 hours. We live in a multi level condo and the smell had become so strong upstairs that it woke me up.I did read there is a lock out feature by pushing the lower clear/off button down for 3 seconds; however, its a matter of always remembering to do that. I truly believe there should be a case made and there should be a safety recall on these stoves/ranges. Not happy. I will be shopping for something new. Regardless of the cost, whats the cost of our lives! Bad bad design. You would think in this day and age products would be safer than older models. Why then is this one SO dangerous???

LSG4513ST.BSTELGA / Range danger for burn/natural gas leaking. This range has had issues since day one. Serviced one time by LG tech who said; Ive replaced the components with the updated parts; but that wont fix the problem. We the owners and guests have accidentally turned burners on and burned ourselves. An even bigger, more dangerous problem is the burners being on enough to leak gas and not light; or when on low; the flame will go out and continue to fill the home with natural gas until you notice. After several months of trying and finding out the LG factory repair person in the area; no longer works for LG; we have an appointment scheduled with an authorized service company. I would rather just have it replaced and preferably before a serious injury, fire or explosion takes place!

Absolute worst customer service ever. $3000 French Door LG Refrigerator stopped working one month after going out of warranty, so basically at the 13 month period, $300 worth of food in the trash! Had to purchase a repair plan for $450 to get it fixed. It is the seal system that is causing the problem. Nobody in my area knows how to fix that. I have asked for my money back. NO, they said. A relative of mine is an LG repair man and he said LG has been trying to hire him but he does not want to work for them because their compensation is very poor. No wonder they dont have anyone available for certain jobs. Now we are using our old LG in the garage (Im glad that I didnt throw it away!) for our food. We wanted all of our appliances to match in the stainless steel color. Stay away from LG fridges. We also have stove, microwave, dishwasher, washer and dryer. Those have worked great so far!

Spacious, lots of storage, keeps food very cold, french doors, working icemaker, alerts you when you leave the fridge door open. All in all it has definitely has the qualities I want I just dont want to replace it with so much money again. LG has definitely met my initial expectations. It is a very good fridge overall and has all the qualities you need in a fridge but it needs to be made more durable and easier to fix when things break. Cause my ice machine doesnt work. I would have made it easier to clean, more user friendly, make it less loud when it beeps when you leave the door open. Also, the handle to the freezer broke, so I would made that more durable.

We purchased an LG French door with freezer drawer in bottom. Have had problems with mold developing along the door gaskets as doors do not closed properly. Yesterday, there was an odor that smelled like burning plastic. It smelled like some electrical insulation was burning. The smell diminished, but this morning we discovered that the electrical cord was burning at the outlet. I called the service contract people and was told that the electric cord was not covered, that if they sent someone out it would cost $100.00+. Drove to the local HHGregg store where we purchased it originally and spoke with the manager, which was as helpful as talking to the service provider. In my opinion, both Gregg and the service provider are dishonest about their policy coverage. It appears that I am not alone with this problem.

I bought the washer and dryer three years ago. Six months after the purchase the hot water stopped going into the washer so I just washed with cold. I had two techs check out this machine. One couldnt figure out what was wrong and the second told me I need a whole control panel. That was to the tune of $400.00 plus service call. Now you are wondering why I didnt get this cared for during the first six months. Well I had brain surgery and even had to learn to walk again so that washer was not my priority at that time. Guess Ill continue with cold water. Never again!!!

The machine was bought from best buy, around July 2013, everything was working fine until 11/18/2013 when it started to leak from the bottom of the machine, there was no error code, it just kept filling up with water and leaking out, at the bottom. It continued to leak even after turning the machine off it was a mess it I hope it hasnt ruined my floor, called LG they thought it might be the sensors coated with detergent scum. So suggested I run vinegar through machine…We did, it did not solve the problem. We called best buy who sent out a repair person within the hour. He discovered after removing the back panel that the little clear hose that is connected to the tub and connects to a small drain tip that is connected to in the back of the machine had be pulled loose. The hose did not have a lot of give, so when the basket rotated it pulled it off. He gave it a little more slack, and it seems to be holding but we will see what happens… All in all, the machine has been working beautifully. I do not use any detergent on my clothes and they always come out clean and smelling clean. So when they say you need very little detergent I can see why. We also bought the matching dryer which is also fantastic…I called LG and let them know what Best buy found so they could notate, and make some changes. I will keep you updated on any other glitches.

I havent had this but a little over a year and it doesnt work. Ive never had a problem with my old dishwasher but decided to upgrade. I read the manual and followed all protocol. Never buy LG. Ive been on the phone for hours just to get someone out here to service it.

We purchased an LG microwave in December 2012. We have had nothing but problems with said appliance. If you put negative comments on their website, they cut you off. We currently have no microwave because it stopped working again and the earliest someone can come is September 16, 2013. You can be assured that we will never purchase an LG appliance again.

Like thousands of other LG Refrigerator victims my new LG model LSXS26366S died. I had to throw out over $200.00 worth of fresh food, spent another $1000 on repairs. I called LG speaking to call centers overseas trained to kill you with kindness as they provide no help. Then had to pay a local company to look at it, the technicians said I hate to tell you youre screwed sir, a sealed system failure. Compressor. Then LG on the 4th day arranged a company that showed up in the 1970 tiny pickup truck, they do not accept credit cards cash only- yup sealed system failure that will be another $89.00 bucks. $1,100 to fix it. The Federal Trade Commission is allowing LG Electronics USA to continue to rip-off Americans. LG is aware of their defective compressors & systems. I was told they are back ordered in Korea, could be 2 months before parts become available. A Class Action Lawsuit must be filed to protect Honest Americans from this company. Furthermore - If your large retail chain store is selling LG appliances - YOU ARE RIPPING OFF Your customers.

Not even a month after we purchased the matching LG front load steam washer and dryer we started having issues. The washer started leaking water from the door when it was running. Maintenance guy came out and basically told us it was our fault. Now a year later, when we open the dryer it literally smells like we have farm animals living in the dryer. Maintenance guy comes out and once again its our fault. These machines are high maintenance and require a complete wipe down after every use. Wipe down the gaskets the doors and leave them open to air out (we have a toddler yeah thats safe) Dryer had to be semi disassembled and the amount of lint the bypasses the filter is INSANE! Why even have a filter it doesnt look like it catches anything! Them wiped down with bleach and sprayed with white vinegar. This is ridiculous and we will never go with another LG appliance ever again.

I bought an LG refrigerator in 2013 and the warranty for the compressor was 10 years. In 2017 it stopped working and we spent over $700 and 5 months trying to repair it. After 4 months of the repairs it stopped working again and LG wanted to charge again for repairs and never offered to replace the unit. The appliance was a piece of junk and LG was not willing to offer a viable solution. It was a waste of money, time and food! I will never buy another LG appliance again. Terrible service!

Aesthetically, this LG French Door refrig is great looking; however, ice maker is quite poor. Ice freezes solid inside and the dispenser is useless. After 2 years the rubber piping on the right-hand side needed to be replaced. The plastic on the tray cracked as well as one of the bins. This despite the fact that we are all adults in the family.

My wife and I ordered a french door fridge for our first home two months before we moved in. It arrived a week after moving in and on arrival nothing worked. We have contacted LG over 10 hours over the phone and still do not have a path forward. When we have the fridge plugged in, no lights come on, no compressor or evaporator run, complete silence. We told LG it was not cooling and they told us to wait 24-48 hours even after I explained no equipment was operating. We finally got a technician out and they said the communication board needs repair. LG is telling me they were told there was an ice block. The fridge has not worked since day one so not sure how an ice blockage was reported. Its been 2 weeks and we still do not have any solution. We bought an LG washer and dryer and LG does not care at all about its customers. I will not be buying an LG ever again due to their lack of customer care. Life is not good, LG.

Just move along, people, move along. Nothing to look at here... keep on moving, over to the other part of the appliance department, the area that has anything BUT LG. You have worked hard for your money, dont waste it on LGs products that offer a huge warranty on the motor, but rust out in under a year. Sure, theyre cute, they sing to you, they are curvy where your last washer/dryer was boxy... dont be deceived. In under a year this washer has gone from being the superstar of the house, to a tired shadow of its former self. The bleach dispenser rusted almost immediately and now, the appliance can only be used to wash dark clothes, ones that the rust stains will not show upon. Thats real nice, an $1,100 machine that can only do 1/3 of my wash. Maybe when I replace it - which will be very soon - the motor with its warranty can be re-purposed to drive a pottery wheel. Ultimately, it was designed for it - making everything it touches dirty instead of clean. Skip this washer, the dryer too. Go with Costco. At least there is some semblance of customer satisfaction there AND you neednt speak Tagalog to get it.

Well LG you have a lot on your plate right now and thousands of consumers without refrigerators due to your faulty compressor problems. Mine has been out since last Wednesday and LG cannot find anyone to service their product even their LG technicians aren’t available. Living out of 3 coolers and had to buy a box freezer. Now on my way to buy a used refrigerator because not knowing how long this issue is going to take! Was reassured that I would be reimbursed for buying the box freezer, food spoilage and old refrigerator. My case was sent to regional manager and being review while being told I’d be called back in 3 to 5 business days with a resolution to replace or give me my money back if I pass the review and if they cannot find anyone to come out and fix it. I don’t want to ever own another LG product let alone have them come out and replace the compressor with the same faulty issues to have it break down again in which it would. I also have a 1,000 dollar LG dishwasher and 6 months ago the top digital touch board went out! 1 year later! They replaced that and praying it doesn’t go out again.So now playing the waiting game. Don’t buy LG. Appliances will never be made the same way that they were years ago in the 70’s and 80’s to last a lifetime. I have reviewed just about every brand out there and all I find is garbage reviews!! What the hell can you buy that’s reliable anymore!

Our french door refrigerator stopped working after 2 years and will need a new compressor. It sounds like LG started using a higher efficiency compressor a few years back that hasnt held up well. The replacement part is on order and we will be without a fridge for at least 1 week or longer. In the past, we have purchased much less expensive brands and never had this type of problem. Although the compressor is still under warranty, we are being told that we will be responsible for the hourly service charges. My advice is to avoid LG refrigerators - we will in the future. I have to believe that there are more dependable models, particularly at this price.

We purchased our first one at Best Buy. The capacity is very large. We sold our house after five years. We were so happy with the microwave. When we built a new house we purchased the exact same one. We are still using the same microwave after four years and still love it.

I purchased LG Dryer 7.4 cu ft. Electric in White Model # DLE3170W May 10, 2015 from The Home Depot in a computer. The dryer was delivered on May 13, 2015. 2 weeks later problem start. Lint catcher is distorted and right side is raising up during the time when the dryer is working. Then is catching clothes or anything that is in dryer and tearing or creating a ball. The normal time that should be in a drying time 1 hour and 7 minutes is 2 hours and the clothes look like they exit from the snake throat. I would never buy this machine if I know what this product is doing. I hope LG will take the responsibility for it.

I would give 0 stars! I have to get rid of the LG Tromm. It’s only 5 years old. It has bad odor and leaking door gasket. I bought this machine for the capacity and efficiency. Now it is costing me time and money due to the high maintenance of cleaning the washer so it will clean the clothes. The smell is unbearable. It’s got to go.

This is first time I had problem with washer and dryer. The washer is terrible smell like sewer while using and after use. The mold around the front end door creates black mold. Also the rubber gasket is not properly designed. As soon we bought the machine it leaked terribly wetting the whole wooden floor many times. We called the LG within 1 year warranty period. The repair men came and fixed it but it happened again. I have fix it on my own. BAD, BAD... BAD design and BAD machine. I will not anyone to buy this machine. There are many other brands in the market you want to consider but never ever LG washer. The dryer is takes longer than normal time other dryers will take. Worse machine. They should be stopped in the USA market completely unless they replace all the faulty machines or refund or correct the problems.

I’ve dealt with LG stuff through the years and the products that I’ve gotten seemed to work very well. Aside from TVs and others, being in the elevator business, I have bought and installed LG elevators, which were good quality products. We got an LG refrigerator and it works well. It keeps the food cool. And when it’s working right, it keeps the ice cream hard, and I like that. I was just having an issue with the food getting warm. Their technician came out within a day and a half and fixed it, but didn’t get it right on the first time. When I told them it wasn’t working, they said they could come the following day, which was a Saturday. I was impressed that they came out even on a weekend. They took care of it early in the morning and got us up and running. So I was really happy. I had a big party planned and the technician got the refrigerator all fixed up before that. It started cooling down really well, and everything was fantastic. The technician was a nice gentleman, and very cooperative. He worked with us. All-around, I was happy with the service that I got from LG. And I would be calling them again if I have any problems with the refrigerator. I’m happy that they have their own service department. A lot of times you get different companies that are servicing the product, and they gotta run to LG to get the parts. The guy we had here is directly connected with LG, so it’s part of their system. And I know, being in the business, that if you’re dealing with the in-house manufacturer, they have better availability of parts and technical support than a middleman. You get a couple of people down this chain, and now you gotta order the parts and it takes longer. But the guy we had was able to come with the parts and then he did the job, and that makes the difference. I would absolutely recommend them.

I will never buy from LG again! This has been a horrible experience. This is the 2nd time our fridge went out. 1st time frost build up at the back of the fridge and it wouldnt stay cold. We lost $250 in food. This time it completely went out and lost $500 in food plus 2 days off work without pay to have a repairman, who was sent by LG not do anything at all. The repairman told us the compressor and other components had to be replaced. He told us this isnt guaranteed because its known that LG has compressor issues. Its just a bandaid for the inevitable. Today he was supposed to be here at 8:00 am. No call, no show and no explanation! And... 2 weeks now without a fridge. Completely disappointed. This was not a cheap fridge. Dont buy this product! Read all reviews.

We absolutely love our LG refrigerator. It looks nice, performs well, and the ice maker (through the door) still works perfectly after 2 years. We have tried many different brands and this is the only brand I would recommend.

Dont buy this refrigerator! 2 months after purchasing the freezer stopped working, the food thawed out, then it randomly started working again. The next month it started making a loud buzzing/drilling noise on and off the entire day. Its so annoying, you dont want to be in the same room! LG said, its in defrost mode, your ice is too full! Took their advice and nothing changed. Home Depot says they cant do anything until its been serviced by LG three times. LG is sending out a tech but even if they fix it Im stuck with a defective product that I still have to pay full price for! I want a partial refund or a replacement but neither will do this, I just have taken another day off of work and continue making the payments! I wish I would have done my research. I now see online that many others have had the same problems with this product. Take my advice, dont waste your $ on this product!

LG DIRECT DRIVE 7 KG F1292QDP25 - I bought the washing machine in Dubai and shipped to India. It worked hardly 50 hrs and started malfunctioning. A service request was logged thru a Dealer in Kerala and the Mechanic attended the case promptly. He confirmed the Electronic Control Board was damaged and it was why the program were not running properly. I spoke to the local service manager and he confirmed that warranty could not be given for the machines purchased outside India. However, asked him to order the part but, he could not get “any response from LG for the last two months. As the machine stopped working I contacted the local Distributor in Dubai last week but, they also did not keep stock. For getting the Part from Korea they wanted me to pay Dh.650 which is almost half the cost of a new machine.

I will try to get to the point. 5 yr old French door fridge stopped cooling. Called customer service to diagnose problem. Used Bluetooth feature to diagnose over the phone. They told us the bottom door was not closing properly and to have repairman come out. Repairman said it was the compressor. Took a week for the new part to arrive and repair to be done. When I asked why LG didnt diagnose the compressor as the problem over the phone...he told us they dont like to tell people bad news. Wow!!! Really LG? We are using our warranty through Home Depot to be reimbursed for the loss of food and repairs. I would not recommend LG to anyone. The heart of the fridge shouldnt go out after 5 years. And paying extra for cool features like self diagnosis...was a waste!!!

I purchased the GE LG microwave because of the high ratings given to it by consumer reporting agencies. I paid over $300 for a microwave that began to have operating problems soon after it was purchased. Several times, I unplugged and rebooted the machine and it would work fine for awhile. Finally, one month before the one year warranty expired, an F-3 sign and sound told me that something was wrong with the microwave. I contacted General Electric a total of three times and gave them all information requested. I was told that the purchase price would be refunded in full. It never was!

Model LMWS27626S, Production Date was Feb 2021. Bought on March 21, 2021 from Home Depot and was delivered almost a week later. 3 Days ago, noticed water began to accumulate down in the freezer section... Simply put, the fridge stopped working. Just today the technician dispatched by LG showed up and after performing his diagnostics, he told me that both the Main Board and The Compressor are bad and theyll need to be replaced. Imagine a 3 Month Old Appliance from the date of production going bad and to think weve only had this in our home for 4 weeks.This experience just gives me no confidence in the LG Brand at all, yes they are nice on the surface but trash in the inside. Now well be out of a fridge for the next week until the parts arrive. At this point I dont even want to keep this appliance in my home because I know it will break again. Luckily I bought an extended warranty but even so, no amount of warranty will bring the confidence back towards this brand.

I have only had this product for 6 months and not only will it not run but the tech came out to look at it only to find that it needs a part that is back ordered. I paid way too much for this product for it to break this soon and for it to be this much of a hassle to fix. I have an event at my home this weekend with 11 people and NO working dishwasher, and no idea when it might be fixed. If LG cant provide the parts for their products, then they need to replace their faulty machines!

They sold me an LG Washing Machine and a dryer. But the washing machine has been nothing but trouble--it broke three times in five years. This time, it spun completely off the rim from the inside! It completely destroyed the inside of the machine and Home Depot says that they sell them, not fix them. LG wont even return our calls! The repairman says that it will be about $1,000 to fix it. Are you all crazy?

We have had the washer and dryer several years. Both units give the worse performance of any washer - dryer combo we have ever owned. The washer has three issues; one, it does not get the clothes clean; two, if you run a load with bleach you have to run an empty load to clean all of the bleach out; three, after every wash you must wipe the door ring out to prevent any odor. The dryer has two issues; one, it does not dry clothes well; two, More lint goes outside than the lint screen catches (we had representative over to look at it and he stated that this is just the way it is with the new dryers). The Customer support responses treat us like children when we get a response. Bottom line, we despise the units and do not recommend to any of our friends.

The LG refrigerator fit perfectly in the space I had available. It is easy to clean and fingerprints are seldom seen. The refrigerator was a good value for the money when purchased in a set and so far it has been very reliable.

We have only had this LG French door refrigerator since February and we have run into the same problem with the fan freezing twice this year. To make matters worse, we went through both LG and HHgregg - it was a hassle from hell. Going between two services for repair is long and painful. The tech guy came and had it working for 4 hours. We have tried everything. We are not happy with this product, but it seems like they want us to wait until theres a third problem that occurs. Right now it has, so now we wait. Bottom line: They need to give us a new fridge!

2 year 11 month old LG refrigerator compressor failed one week ago. Still waiting for LG to find LG accredited repair facility. Not very hopeful after reading about existing class action lawsuit. Very disappointed. If you have an LG refrigerator that has lasted more than three years without failure, consider yourself extremely lucky. LG, please do not respond to this with the canned phrase Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you. Thank you, LG. It is condescending and disingenuous. Only regret I have is that I had to give it one star. If I could have given 1/10 of a star, I would have!!

DO NOT BUY LG!!! We purchased an LG French door refrigerator in early 2016. This was a $2500.00 model but we thought we were getting a quality product. The cooling system completely died in Dec. of 2018. Less than 2 years out of this refrigerator! We immediately called LG for service. 3 weeks later and 5 canceled service appointments later we have yet to see a repair technician or have any resolution to this matter. I have spent countless hours on the phone with both LG and their service company AE. Both have given me endless runaround and not been able to tell me why all of our appointments were canceled nor find a technician to service us. BUY ANYTHING BUT LG. HORRIBLE PRODUCT. HORRIFIC CUSTOMER SERVICE!!!

I purchased this Ceramic-Glass Radiant Cooktop on March 2, 2016. On July 7, 2016 called LG due to the front part of stove top would no longer lay flat. They sent a service person out July 8th and he stated that it was cosmetic and therefore it was not covered on the warranty. I stated to the service department that clearly this was a defect in the manufacturing of this appliance. At no prevail LG refused to repair my stove and hung up. The email sent only listed the company name which is East Electronics and their # 757-753-2907.

Bought the fridge April 2021, had it arrive May 2021. Started using it June 17th 2021. It stopped refrigerating July 4th weekend. Lost $250 worth of food. Called LG, got a work order number.. then no contact from anyone. Contacted LGs presidents office. Got a call saying that A&E would be dispatched to do the repair. 7/13/21 A&E tech arrives. Said he isnt qualified/trained to work on the fridge. 90 Mins later he says 7/29/21 they rescheduled the work order. No one called or arrived from A&E on that date. Aug 2nd, A&E texts me saying that its now Aug 10th.. 10 mins later they text saying Aug 17th. Today.. Aug 17th no one arrived, no one called.. two days taking the day off from work and blown off twice by A&E not showing up...So a $3700 fridge that has been broken since the beginning of July sits in our kitchen with no sign that it will be repaired, replaced, or working anytime soon.

I opened up our refrigerator door one morning and the interior had a burnt smell and the contents of the refrigerator were not cool anymore. My husband removed the plastic covering and the light bulbs. The light bulbs were extremely hot to touch. The white plastic casing above the lights bulbs were dark brown. I called LG the same morning and they will replace the burnt unit and cover the repair cost. There will be no charge to myself.

We purchased a LG 5101 series washer new. It had a recall on it and in our area there was no service technician. After much trouble they replaced it with a 5170 as it is the replacement for the 5101. We have been through two of these and they have been nothing but trouble. It takes forever to wash a load with constant stopping for rebalancing. It doesnt matter what is in the load. A simple load will take hours.

My husband and I really researched washer/dryer sets. Living in CA, we wanted to be as green as possible, but also get value from our purchase. We settled on the LG Steam Front Load Washer and Dryer, and at first were very happy. However, not too soon after our purchase, I noticed that my tank top straps were tearing, my husband found tears and rips in new t-shirts and some underwear was twisted to the point of being ruined. Finally, after numerous clothing loss, which was starting to get expensive, I researched what was going on and found that the dryer lint screen was the culprit; in fact, many other people appeared to have the same problem. I tried at first to purchase a replacement on Amazon, but there is no way to get this without paying full original manufacturer price (the only lint screen that is not available on Amazon, btw). Clearly, the manufacturers know that this is a defect in their dryer, but I went ahead and purchased a new one. It came three weeks ago, and I immediately replaced the screen.Within two loads (and we do not overload our washer... in fact, I usually run small loads because I am a dance teacher and my children take dance class regularly, so there are multiple small loads of dancewear), the same problem occurred. Again, torn leotards, twisted and ruined tights, bras damaged beyond salvaging, etc., etc. Should I purchase a mesh bag for these items? There are so many items that these dryers damage, that it would be counterproductive. However, I did try with a lingerie bag and the actual cord got so tangled around the bag because of this defective lint screen that I had to throw the bag out.Just tonight I lost three items (please see the photo, below). If I could I would rip this dryer out and put it on the corner, and purchase something else. I will never buy an LG product again. I am disappointed and upset at not only the waste from the purchase of this machine, but the loss of all my garments this machine was meant to clean and maintain. Shame on LG.

Very happy with the washer and features but one. We dont feel that there is enough agitator action during the washing cycle. The different choices for washing loads is sufficient for all types of clothing. The reminder sounds during a washing cycle are very helpful when washing numerous loads of clothes.

During the summer of 2010, my wife and I made a decision to remodel the kitchen after having extension plumbing work done to our home. As part of that, we wanted new appliance and bought the LG refrigerator because it was the size we need to fill the space. A couple of years after we purchased it, it stopped cooling. I called LG and a customer service person told me to unplug it for at least six hours and plug it back in. I did and that seemed to fix the problem. It also had some type of water leak with the ice maker that would allow a large sheet of ice to build up to the point in the bottom the door would no longer close. I was able to remove it without much difficulty, but this happened continuously until the water line to the unit froze and burst and I turned off the line completely.In August of 2015, our refrigerator quit cooling and we contacted the company to see if it was still under warranty and we were told the compressor and sealed system was covered for seven years. This is a parts only warranty. They gave me the name of four repair companies and I contacted the one closest to me. The first tech looked at it and said they would have to send someone else out. I paid him for the call $75 and he left. The next tech came a few days later and quoted me a price of $275 to replace the compressor and the evaporator, but told me LG refrigerators had a history of leaking in the tubing in the walls and if that was in fact the problem, it could not be fixed. He told me to contact LG and begin the process of getting the parts. This began a two month struggle of phone calls back and forth between myself, LG and the repairman.No matter who I called, they said I needed to talk to the other one. The repairman eventually stopped taking my calls and after weeks of trying to get help, an LG customer service representative told me he informed the company he would no longer work on their products, a lie on someones part because he fixed my boss refrigerator a few weeks after that. They told me to contact another person on the list, so I went to the next closest person to my town, who refused to touch it because someone else had already looked at it. It was October 27 before LG was able to get A&E to get a repairman out. They told me I would not have to pay for the call because of the inconvenience it had created. He replaced the dryer in the back and the next day, I was once again able to put food back into it.Around December 14, my wife noticed the refrigerator was again not cooling. I contacted LG and they contact A&E, who couldnt get anyone out until January 12. The repairman didnt show up on the 12th and when I called, they didnt have the appointment in the system. They rescheduled for the next week. When the repair technician arrived, he called his supervisor to say it looked like the wrong type of dryer (dye dryers help them diagnose where leaks may be) had been put on the unit. They suggested he hook a freon tank to the unit and heat it with a welding torch and listen for the leak. He didnt hear anything and suggested replacing the compressor and evaporator.He was told not to do anything to the unit because they wanted another technician to come out and look at the unit to try and find the leak. (The company never noted any of this in their system and the tech says he doesnt remember the call.) He apologized to me and told me he felt the leak was in the walls of the refrigerator and couldnt be fixed. A few days later, two techs arrived at the house and my frustration level had reached a boiling point. He asked me what had happened with the previous visit, I told him and he called his supervisor. That was when we found out no notes were taken on the previous call. He then suggested replacing the compressor and evaporator and I took my frustration out on him.He was the tech who came in October and defended the fact he put in the right evaporator. He said if there was no visible sign of a leak during the last visit, then the leak was in the walls of the unit and could not be fixed. He advised me to call LG and felt they needed to honor their warranty, which I did. The customer service representative said they couldnt do anything until the tech filed his report. She never gave me any impression the problem might not fall under their warranty. I left the tech a message and he talked to a supervisor who said they would come out and replace the compressor and evaporator, but it would be the last visit made to my home on this issue. He told me to call LG and get the compressor and evaporator shipped to my home. I did and they promptly connected me to A&E to set up the service call. (I never received the replacement parts.)When the tech arrived a few days later, he called a supervisor and they told him to hook up the sealed system and check gauge readings. There was talk about a blockage in the lines. After several minutes, the tech disconnected the gauges, the call ended and he told me if the line was blocked it was in the walls of the unit and was not repairable. At this point, I contacted LG and was connected to the executive services office in Huntsville, Alabama. I spoke with a woman there who was pleasant at first, but then informed me the lines in the wall are not part of the sealed system. I told her there was no way to repair them because they were literally sealed in the wall.She then proceeded to tell me it was my fault for not reading the warranty information on the unit completely. I have owned LG Cell phones and other electronic products and was always pleased with how they worked. As a home appliance company, they are terrible. I paid more than two-weeks pay to buy this refrigerator. My last refrigerator I paid $350 for and it lasted nearly 15 years. If LG is the only company to make refrigerators in the future, I will search antique stores and look for an old fashioned ice chest and become friends with the ice man before I put another one of their products in my home.

LG LFX259785SB/00 - 4 year young LG refrig compressor failed. Shame on LG but the kicker is after almost 1 week we were told by LG that the comp is on BACKORDER and MAYBE be in by September 1 BUT NOT SURE. Tells me that this model and others who use same compressors were bad from the get go. Who can go without refrig for that long??? My mother who is 90 and still able to live on her own is going through this as we speak... $1900.00 + and only 4 years of use. Had to go out and buy her a small refrig - just trying to get her by until and unknown time of repair. Food lost and labor should be included in the fix but it wont happen. Class action anyone??

Pros: Nice storage layout and plenty of freezer storage. Egg compartment holds two dozen eggs. Cons: Ice maker is a nice concept but poor execution. Ours leaks water and often clumps up. I would not buy one again.

Initially I thought this machine (LG F4J8JH2W Washer Dryer in White) to be quite good. The dryer worked very efficiently - the clothes sometimes came out hot.4 months after I purchased it however, we notice quite a lot of smoke coming out from the drum. Luckily we were in the kitchen so switched off the power immediately before the smoke could develop further. LG response - was to send an engineer to investigate, not to get it out of the house. Not good.

This machine (LG wt5480cw) has been nothing but trouble. The detergent draw stayed full of water after every load I purchased the extended warranty thru LG coverage until 2019. They sent out a repairman 4 times finally fixed it. Now the tub will not drain completely so I called for repair. This is their customer Julies reply. We have been out there 3 times under the warranty and I have used up the money on those other calls even though they were for the same problem. They kept opening a new claim number (which they should have not done it was the problem). Now we are going to buy out the service contract for $267.00 leaving me out in the cold when I thought I was safe until 2019.So what is the sense in buying extended warranty if they deduct the service calls from the original price of the washer until it surpasses it purchase price then youre screwed. I could have paid for the service call without their RIP OFF EXTENDED WARRANTY CRAP and been ahead. Now I have $267.00 to replace a $900 washer. Please do not buy the extended warranty or better yet DO NOT BUY ANY LG PRODUCTS.

LG Top Load WT517OHV washing machine is very stylish. It has a window on top so you can see into the machine. What we dont like: it smells very musty between loads. You cant wash rugs that have a rubber backing. You cant wash water-proof or water-resistant items such as jackets. The machine doesnt fill with water for a full load. Weve tried all the settings. Every time we wash a load, we have to set the egg timer to come back after 10 minutes to shut the machine down. We then reset it to fool it into filling the drum entirely with water. How do you wash a full load of very dirty clothes with the tub filled with water half way or less?Yes we called LG several times for help. Our opinion: Buy basic washing machines w/o water saving sensors. Save your money because you only need standard settings to wash your clothes effectively. Wash only full loads to save water. Weve had this washer and an LG dryer DLEX5170/71 for two years w/o mechanical problems.

I purchased a dryer, model number DLG7201WE, on 3/2 from Lowe’s. Within the first month it is burning my clothes. They have a honeycomb burn on them. Trying to have a service tech come fix it was my major complaint. I feel LG customer service just wants to get you off the phone by not telling the truth about their service technicians. After several hours on the phone, talking with four different services reps and taking two days off from work, my dryer is still not fixed. I am disappointed with this company and will not recommend buying anything LG.

Bought this LG fridge (model LFX31925SW) in 2013. In 2016 the linear compressor went out on it and we had to toss out all our food. We paid $90 to have it fixed (parts were covered under the 10 year warranty and labor under an extended warranty). It took almost 2 full weeks to get it fixed. Now, 3 years later the linear compressor has gone out AGAIN!!! This time the labor will cost us $540 to fix because the extended warranty we purchased through Home Depot expired. This fridge is going to the landfill and we will be purchasing a new fridge that is not LG. Its just ridiculous to need to replace such a major component every 3 years.

I purchased LG front load machine in June 2012, since then I am very unhappy and not at all satisfied with the cleaning of the machine. I have many LG products at my home and had no bad experience with any of them but since the day I purchased the front load LG machine, I regret the decision of buying LG product. In the span of 2 years of purchase of machine, I have called customer services on several occasions for help and few of your technician have visited my place as well. I did whatever was advised to me by your technicians, I am still not satisfied with the cleaning and the machine functioning. My sister and mother are using the same model of machine and they are highly satisfied but when they came to my place and washed clothes in my machine, even they found a problem in my machine cleaning which your technicians are unable to find. I feel as if I have been sold a LG product with false promises which is classified as mis-selling. I think customer satisfaction should be the priority of every brand rather than selling products. I, as a customer, feel as if I have been cheated. I need my machine to be replaced or else I will make sure to take this matter further. Thanks.

I purchased LG double door refrigerator in October 19. Within one month I noticed plastic body of door depressed from one place. I complained to LG try to explain them the body cannot be depressed within one month unless there is some manufacturing defect or weakness in that part. LG is asking me to pay for the part which got depressed within month. What quality LG boast for.

We purchased an LG Gas Range in November of 2012. Starting in May of 2015, the oven racks started becoming a struggle to slide them in and out of the oven. We noticed that the blue enamel was gone on the tracks where the oven racks slide in and out. We have contacted LG and they keep giving us the run around. We even sent pictures where it was evident that the enamel was gone and you could clearly see the metal. They responded with the following email, Sir: This is with regard to the request of range racks for model#LRG3095st. The unit was purchased 11/15/2012 which is over a year and not qualified for us to send you the racks for free. This racks can be ordered with our Parts Distributor, MCM ELECTRONICS phone# 800-824-9491. Also, regarding the pictures that you sent to us which have stains on the blue enamel, these were caused by liquids, sauces, grease, and other foods spilled or splattered inside the oven which is cosmetic issue, therefore not covered.So, all they ever wanted to do was have us order our own racks and state that these were stained by grease, liquids, etc. Obviously, he did not look at the picture and it appears he is stating that these things will eat the enamel off of the inside of the stove to where the metal is exposed... LG has a problem and is not wanting to take care of any problem pertaining to their product. Their customer service representative told me that it was out of warranty and that it is not covered. So basically, the enamel in the LG oven that costs around $1,000 is only meant to last 2 to 3 years. DONT BUY ANY LG PRODUCTS OR YOU WILL REGRET IT!!!

This washer left flakes of filth on my clothes after less than a month of washing for a family of 2! Customer Service said to buy a product at Home Depot and run “tub clean”. I did this but the flakes come back every 2-3 weeks and I must run the tub clean cycle and use the product, then rewash my clothes! What a waste of time, money and water! After running tub clean, the tub still needs to be wiped out. At 5’1” I cannot reach the bottom of the tub. I use a step stool which throws off my center of gravity. I also fear that the pressure on my ribs may fracture them...I am 69 and have osteoporosis. I wish I’d never bought this washer.

We purchased Model LFXS30726S in late 2015. About a month ago we came home to find water all over the floor and the fridge had stopped being cold. I called LG the following day as it appeared that we had a compressor stop working and cooling the fridge. The compressor has a 10 Year Warranty on it, and LG has had known issues with this particular compressor that they used then because there is a class action lawsuit about it. Anyways, I call LG the next day and they tell me that it will be 15 days...YES over 2 weeks before someone can come even look at the fridge!! Not repair it, just look at it and order parts. Parts were going to be an additional 3-4 days I was told. I said that was unacceptable to go without our fridge with a family of 5 living here. At this point she offered no more options that were suitable to our needs so I moved on and made a few phone calls myself. I fortunately spoke to a great repair company in Denver that said they repair 3-4 compressors on LG fridges a day and that they have the parts needed to complete the job and could be here in 2 days to fix it. So I have the refrigerator repaired and it works fantastically, I call LG to file a warranty claim to at least recover the cost of the parts, and maybe a little labor if possible. LG tells me Theres nothing they can do!. Since they didnt order the work through their network of repair companies, then they wont pay for anything.Seriously!?!? You have to be kidding me?? I was going to have to wait almost 3 weeks to get my fridge repaired through LG, which is completely unacceptable, or else they wont buck up $1000 for the repairs. They have basically told me to go pound sand every time Ive spoken to them.MY ADVISE NOW - DO NOT BUY ANYTHING LG...EVER!!! There are plenty of competitors with as good, if not better products in the market who will make things right. LG is not concerned about doing the right thing as a company. LG is only concerned that their big corporation gets to keep a $1000 instead of making a customer whole by doing the right thing.

Worst mistake Ive made, buying LG refrigerator Model LFX25976ST French door, freezer on bottom and ice cube and water dispenser in the door. Within the first year the ice make was giving me problems and after numerous service calls and complaints, I finally had to pay to have it replaced. Now mind you, this the 7th year of owning this piece of crap. In not quite 7 years Ive four service calls, including one where I had to replace the intake valve for the water at the bottom rear of the refer. And another service charge and parts charge. Now its becoming a money pit. Here I am 4 months short of 7 years owning this refer. And the compressor goes bye bye, This time its a $65.00 service call to tell me that it would cost me another $1,569.00 to replace it. Now Ive had enough. Went out and bought a new refrigerator and am hopeful that its going to be a better experience than the piece of ** LG that I had! My recommendation is to never buy a LG product. The service tech was very happy, a five minute call and made $65.00 for it. He said the letters on the refrigerator should read GL in stead of LG standing GOOD LUCK and I believe he was right. Anyone that buys any LG Product deserves what they get.

Service call placed for non-working refrigerator; three service appts scheduled, each one canceled without any explanation. Been waiting since August 10 and no one can tell me when it will be fixed. Trying to live out of ice coolers - I have called the company a dozen times and keep getting referred to someone else. Service appt gets scheduled, I receive a confirming email, then no one shows up. I spent good money on this refrigerator and extended warranty.

My washer didnt work after 3 years. The dryer is 5 years old and is starting to have issues. I think they make them to break so you will have to spend more. I replaced my washer with the cheapest one the store had and Im very happy with it 2 years later.

I bought this range 3095st about 6 months ago. Never used the broil feature until recently. Then oven stopped working. Called LG and they sent a qualified repair technician. Wrong!!! The guy was clueless...had to read the paperwork AND call the technical support phone number. He complained about LG being cheap and not paying for multiple visits to repair an appliance! Their technician said he was the only one for the area. Told me the range was functioning. I turned on the broiler several hours later and heard a strange humming noise followed by a loud bang. Range/broiler/oven light dont work at all.Repair technician said it would take a week to receive a new circuit board which I found online for 50 dollars and could have it expedited. Two weeks later no phone call, no oven/broiler/no holiday dinner during Easter/added costs of eating out! Wouldnt you think LG would offer something...hell no they put me on hold when I called them. Ive been holding on for a month already!!! Never again LG!

I have had my LG range for a year now. The oven consistently burns food in the back while the front is not even cooked. The convection feature does not seem to work correctly and only burns food quicker. While the oven takes a long time to preheat, it will cook foods about 5 minutes faster than the recipe calls for so you have to pay attention. I thought the easy clean feature was self cleaning, it is not! My oven is stained on the bottom despite wholehearted efforts to clean multiple times. One major safety concern is that while the oven is on, the metal front of the stove becomes extremely hot and can burn you if you lean against it while cooking on the stove top and the oven is on. The stove burners all cook differently at the same temperature.The left front never brings water to a boil and it takes forever for any of the other burners to bring water to a rolling boil. The top is also difficult to clean and not like my old glass top. And lastly, and irritating quirk is that the ranges timer requires only minutes but the LG range top microwave requires minutes and seconds. I have reversed this and burnt several things. I want my old Whirlpool range back! It was consistent and it worked. I will not buy an LG stove again.

Purchased a $1500 5 burner range (gas) late Nov 2013. Was delivered and installed December 2013. Used the cook top, but not the oven until Christmas. Christmas day dinner was ruined due to oven not functioning properly. Took twice the time to cook as it should have, nothing browns, everything looks anemic. Called Home Depot and got LG certified tech information. First visit January 2014, next 2 visits included 2 new sensors and a control board. Still does not work properly. Multiple calls to LG, and was promised that after 3 visits and 3 parts replaced it was deemed a lemon and would be exchanged for new range. Never happened. 10 months and 8 tech visits later, and I still dont qualify for exchange/replacement. Executive services is useless. Adrienne (the supervisor of all supervisors) asked for receipt and invoice to be faxed for the resolution team. Faxed immediately after conversation and one week later was told I STILL dont qualify for exchange or refund. When I asked her what does qualify she said, as an LG customer you are on a need-to-know basis. She refused to tell me! I have not encountered ONE LG person who has been helpful or even nice. I will soon be replacing all 5 major LG appliances with Samsung. NEVER WILL I BUY LG AGAIN. Luckily Home Depot has facilitated this interaction and I am now getting my money back. Home Depot customer service is AMAZING.

My wife purchased a LG Gsl545pvyv American fridge freezer by John Lewis on November 2015. For today it has been around 2 months, the water dispenser is faulty and stopped working. I called the LG Customer Services but there was not any polite help. They passed the problem to a third party engineer company to sort the problem out (I do not think LG has their own technical unit). On two occasions the third party engineer company visited my house but still the water dispenser was not working. Also when the engineer company visited my house they have given a whole day appointment as they do not give time slots. Already I have wasted two working holidays and I will never buy any LG product after this.

We purchased the LG WM3700HWA front loading washing machine to replace an earlier model that had begun leaking after 11 years of use. This is a workhorse as we have 3 adults and three boys ages 5-9 that keep the laundry running 2-3 times per day. We are very satisfied with the performance and clothes come out clean... Most of the factory set cycles are perfect for our needs. We highly recommend this washing machine.

New LG washing machine default wash setting of NORMAL only fills tub with about 1/4 of water. I watched a complete wash cycle and some of the towels were never submerged in the water. They did not get sloshed or agitated in any water. They just stayed in a pile above the water line. This is terrible. I called LG and they told me that was normal for the NORMAL setting to save water. If I put a lot of clothes in the tub I have to choose the bedding setting so the tub will fill with water and the clothes then get washed properly. I am so sorry I did not check and observe this as my 30 day free return period has passed by just 10 days. I would definitely have returned this washing machine if I had known it doesnt have a means to sense how much water to put into the tub. Also trying to get service on their website is not easy. I will never buy any LG product in the future. LG = Living Good, well not for me.

Have finally narrowed down the clothes washing machine that would best suit our family needs. Our choice was the LG 5680HVAS. Unfortunately, or actually luckily, my wife decided to dry run the washer by attempting to simulate retrieving clothes once washed. She discovered, at 5 3, she could not reach the bottom of the tub. We then went on to investigate the Maytag designs as well as the Samsung, and GE. We did not review any others. It appears that all of the HE designs have incorporated a physically taller design to facilitate the deeper drum. Bottom line, if you are 5 5 or physically shorter, dont buy one of these machines as you will be greatly inconvenienced every time you use it.

I wish I would have look up reviews before I bought this washing machine. MY CLOTHES DO NOT EVER GET CLEAN! I just washed a load and set it on soak. I just went to put the clothes in the dryer and most of the clothes were DRY! Often times I look in and the water doesnt even cover the clothes. The cycles are hecka long and dont clean. I am so disgusted. THE WORST!

Bought washing machine a little over 5 years. Front loader, very good looking LG model. One day the washing machine wasnt turning and started leaking water. Out of warranty, I decided to take it apart. I found that a piece of the back spider had broken off. The spider made a hole at the bottom of the plastic drum. Then, as you can see from the pictures noticed that the spider itself was crumbling into pieces. I bought the spider from SEARS parts and to my surprise the part was made by LG and it was bad, defective. When I inspected the spider had tiny cracks all over the place and in the crucial sections. My complaint is how can LG manufacture a spider that lasted less than 6 years and then does not try to fix its mistakes by improving the defective parts but just makes more of the same low quality.

Our fridge died after 15 months. It took 3 days for LG tech to come out and change the compressor. After 3 weeks second compressor went down too. Again another tech came out and replaced the compressor. And now here is the nightmare. As soon as tech left unit started making a loud banging noise. Called LG again and same tech came out. Worked on it and left. It took less than 30 minutes for noise to come back. Next day same tech comes out and worked on it but he really didnt know what was wrong. He left and same problem. The banging is so loud that we can hear it from our bedroom. It got so bad that I had to pull out the unit and unplug at 3 am. And now LG sending the same tech out for the 5th time. This unit cost us $3100...

I have never written a review before! But I think now is the time! Frustration has taken over. We have all LG in our home (Washer, Dryer, Smart TV, Sound Bars, Dish Washer, Fridge with water and ice, Microwave, and Stove). I believe all are less than 3 years old. I agree with the other people who have written reviews on the dishwasher, it does not clean very well. Works best if you only have it half full and dishes have lots of space between them. Have to put it on pre-soak and then the 2-hour cycle. But it is quiet!Now for the frustration, our stove. We have the flat top with upper and lower ovens. Great idea as we use the upper oven for most things. The glass in the doors have stains between the glass. We called and it is a common issue and they recommend having the glass removed and have it cleaned but it will get dirty again so be prepared to do it somewhat often. The upper ceramic top has 4 elements (2 small in the back and two large in the front). My preference would be 1 small and 1 large in both back and front like most stove tops.One of the large front elements burned out a few weeks ago. We called to order the element and install it myself. Not a hard task if you are at all mechanically inclined. You cannot order parts and work on LG unless you are a certified repair shop?? It was not a money issue, it was something I wanted to do. So we prepaid on our visa to have a LG service person come in and replace the element. They said they would be there so we would have to have someone home between 7AM and 7 PM (odd, but one of the family members stayed home from work that day, they were to call just before arriving). They never showed up or called?? We called LG and questioned why and rescheduled for yesterday. Again no one showed up!! I called last night (on the phone for 1 hour and 10 minutes). The end result was they would credit our Visa and we could call a service repair shop ourselves (has to be LG trained) and get it fixed ourselves!!! Life is Good.

We have just started in the process of dealing with the design flaw for the LFX31925ST/00. There are 3 defined steps of symptoms: (1) a loud noise coming from the lower back of fridge; (2) icing up of the back panel; (3) RF 1 error. Apparently, this is a due to a design flaw and new panel has been redesigned to fix the problem. Also, not all consumers and including us got the memo of the problem, we are dealing with it now. We have American Home Shield who sent out a repairman today. So we will wait now until tomorrow to find out what will get fixed.A minor irritant, the front plane where the lever for water is located, the lever just falls out now. The directions on the ice maker and water dispenser were silk-screened on this model. We see the new models are etched (much better). The panel had a plastic covering that has come off. This is like buying a very expensive car with wood paneling and then the wood paneling begins to flap around while you are driving. Cosmetically poor. Meanwhile, these products get good ratings from Consumer Reports. We are subscribers and did our home work. Apparently, CR did not. In the picture, you will note the panel is discolored with black at the bottom. The water dispensing lever falls out. The good news, the panel apparently can be bought for 105 dollars: **.

The ice maker on our top of the line LG fridge has stopped working. I understand that the manufacturer offers only a one year warranty, but I have owned a number of refrigerators over the years and never had one fail in such a short time. The repair will be almost $400. I sincerely regret purchasing this product.

I am writing this letter because my mom who lives with a terminal illness has been without a fridge for nine days. Neither the fridge nor freezer works. This isnt the first time. She went without a fridge for a week before this a month ago. She recently purchased this fridge in October of 2012. We were told to go buy or ask a neighbor for a cooler to put our food in. We live in a very small town, and it is difficult to eat out all the time. We have been losing out hundreds of dollars with the food going spoiled. In addition, I am working all day, and my mom is without food. The first guy who came to fix the fridge brought a hair dryer. The second guy said he only ordered the part for the freezer and not the fridge even though we told him that neither worked. When my mom called the appliance company to see how soon the part was coming in and asked if she could get the part number, the manager said he did not have to tell her that and spoke very rudely. Then when she asked when the technician was coming out, the manager told her the technician would be in court all day. My mom isnt able to speak well as her muscles are going out. She also noticed a scratch on her fridge that was done by the technicians. The appliance company said they had nothing to do with that as did LG when we called.Therefore, I called and spoke with the supervisor and filed a formal complaint hoping someone will hear our frustrations. The supervisor was helpful and did as much as he could, which was to see when the part would come in. However, the manager of the appliance company said he was on the road and couldnt give the information right there and then. That is understandable, but I dont understand why it is taking so long to get a part in. Can the part not be delivered in 1 or 2 business days? We paid over $1200 for this fridge. I dont understand the customer service. The appliance company has been rude and LG has not been able to do much. I understand there is a process for everything, but this has become too much. What are we to do? My mom is stressed with having a terminal illness and her husband passing away recently. Can you please fix this situation? I have sent this through the post office with urgency hoping that you can address the situation.

A little more than two years old, this LG microwave (LMV1680ST) stopped working. The turntable does not rotate and magnetron does not heat. Everything else operates just fine. Door latch and switch appear to be solid and functioning properly, so it must be the electronics. I guess I will have to take it apart to look at switch, relay and circuit board.

Purchased a LG refrigerator in 2017. On Thursday morning 5/21 it just stopped working. No freezer no refrigerator. I immediately called customer service to set up a service call, that was Thursday morning. I was told by the service representative that the service technician would call me back within 24 to 48 hours with a time and date for the service call. I called then this morning 5/22 to double check on the information I had given them because there was some confusion with my contact phone number. I was informed by the new customer service person that the service call had been accepted and then rejected. When I inquired as to what that meant he told me that there is no one available in my area to service the refrigerator. When I asked him to explain what that meant he said that the compressor needs a technician with special training to repair the problem and they could not find one. I dont live in the middle of nowhere, there is a city of 900,00 thirty minutes from my house so I am not sure why they had no problem selling the refrigerator to me but they dont have the resources to repair it. I was told that it would probably be next week before someone would be out to fix the problem. From what the customer service representative stated it is most likely the compressor, after three year of use the compressor went out. I just purchased a new freezer after the old one died and it was thirty five years old, this one goes out in three years. This is the last LG product that I will ever buy, unfortunately this has been an expensive lesson.

Ive had our LG machine about 10+ years now and have NEVER had any problems with it - my clothes come out fresh and clean. The best machine Ive ever had (and Im 90 years old!!). Very easy to load and unload. I do rugs and other heavy items - great!

One of the best refrigerators money can buy. Very well designed to use every cubic inch space that’s available. When you try to store something, you approach wondering if it will fit, and it always fits in the intended space. One can never go wrong with this model from LG. My family loves it. Had to wait for 4 days to get it delivered from Costco. Well worth the wait. It’s been working very well for almost a year now. Waited this long to give my true impressions after using it.

LG has a compressor issue! Our fridge is less than 11 weeks old and the freezer stopped working causing food to defrost and ice tray to melt with water on our hardwood floors. It has been 2 weeks now with daily phone calls to LGs call center. Call center DO NOT follow up on return calls, they book technicians that can not work of the fridge model and when I asked to speak to a supervisor I was told that they do not take calls??? Their most common line from the call center is Im so sorry. I have heard that comment every day for the past 2 weeks and still no fixes and now they have to talk to their technical group. If you are running a call center make your emplyees can solve an issue and not just note-takers. We purchased all major appliances from Trail Appliances (Edmonton) and they indicated they had no complaints with service from LG so beware as once the sale goes through they are not concerned with a customer.

Bought LG model LFXS30726S on December 2014 (a $3000 fridge). The compressor failed while on vacation on August 2017. Returned home and witnessed food all ruin, house smelled like some animal died inside. Late return home from vacay so had to stay up late to clear out the fridge fast and doubled bags about 8 trash bags. Family not sleep well that night due to the bad smell that permeated the entire house.Next day, got a local serviceman and he said the compressor died and its a common issue for LG and informed me the compressor has 10 yrs warranty. So I contacted LG. Horrible experience (life was not good!). First call I was given three local authorized LG repair services. First one no one answered the phone. Second and third, we dont do warranty jobs?? Second call to LG, received fresh three new numbers and got the same results?? My furious third call back to LG, LG assigned the repair to LGs own technician and said first availability will be 4 days out.Next morning after vacay, we took the fridge apart and removed the heavy houses door in order to get the LG outside to clean and remove the smell. The next several days we tediously cleaned with vinegar and baking soda several times a day. LG technician came 4 days later and confirmed the compressor is bad and its on order and will be expedited to the house the next day. The next day it took 1.5 hr to replace the compressor and the labor charge was $460 (with tax).I contacted LG executive services and informed them my experience. They replied via email saying my product is out of warranty yada yada and zero compensations or apologies for poor quality product. This was the second major issue with this fridge. 5 months after we bought it, the controller was bad (defrost timer was bad) causing the freezer to ice up and the fan kept hitting ice LOUD bangs. It took LGs technician FOUR trips/appointments to the house and TWO technicians to determine it was the defrost timer. Had to take off work to meet technicians. They replace the controller board to fix this issue. We bought a mini 3.3 cu ft. fridge (NOT LG) to get us by while the LG was out. I wont recommend LG fridge to anyone and wont buy another LG fridge.

I purchased a fridge 12/19/16 from Home Depot with delivery for 1/5/16. Once fridge came in and they opened the box it had a dent which I had been told to not accept (Youd think they check them before leaving warehouse as it wasnt caused bringing it in). Called customer service and could not be compensated nor will they make arrangements to schedule a quicker delivery (as 1/17/16 was next available). It was also very frustrating as my husband had taken a day off to attend to this and not only did he wait for nothing I waited over 40 minutes to get an answer. Im not sure what kind of business LG runs but one thing I do know is that I will never purchase a product from them again. They must be out of their minds to think I will wait a month to receive a refrigerator to replace my broken one.

Our LG fridge compressor went out after 3 years, so no cooling/freezing at all. Called LG support and it’s under warranty. They gave 10 repair places that they would pay for the repair. Of the 10, only 2 even serviced my Chicagoland area (not a rural area with very few companies). Of the 2 that did, the earlier either could come out was in a month. So I panicked and called a local spot that could. Over $700. LG will not honor my warranty because I used someone outside of who they approved even though everyone they approved couldn’t come and fix it within a months time. There is a class action lawsuit going on against LG for this exact reason. I’ll never purchase LG again.

NEVER buy any LG appliances! After going back and forth with them for 4 months about our fridge, theyve yet to send anyone out to fix it or replace it. The closest technician lived in Bolton, MS. He drove down one day and was here 5 mins and only checked the temperature of the fridge and left. He supposedly had to order a control board that hasnt come in after 2 months. Then I was told to email a copy of the receipt from when it was purchased so that the rep could send it to someone in higher authority to decide whether or not theyd refund us. That was 2 weeks ago that it was sent to the rep and still no answer back. HORRIBLE CUSTOMER SERVICE and no one to service their HORRIBLE products! Doug finally said screw it and went and bought a Samsung today.

I purchased the refrigerator from HH Gregg and within a week or two, we were waking up to water on the floor and ice in the freezer on everything. Also the seal was frozen and the fridge was not keeping the food cold. LG sent out a repairman who was the first of many to tell us LG has a problem with their refrigerators and cant seem to fix it. They have so far replaced left hand refrigerator door 3 or 4 times, also fixed a few other things which did not last. They keep wanting to send out repair guys which means someone has to be here for a 6hr window for him to make it. My time is more valuable to me than that. Thank God HH Gregg is trying to do a buy back so I can get a unit that actually works right. Thank God for honest business that helps the customer.

Does NOT clean clothes! Every load is 1:36 or 1:56 minutes (repairman recommend extra rinse). Washer moves from wall, dispenser doesnt empty. Clothes come out with dry spots. I was told to just wash 1 set of sheets at a time even though it holds 3. At 2 hours a load that takes all day! My bad reviews dont show up on their site. DO NOT BUY!!!

I purchased an LG Inverter because I had purchased an LG washer and dryer set and I was happy with them. The dishwasher in the beginning worked okay. Now the dishwasher stinks and my dishes are not clean after a 2-hour wash. They come out filmy and dirty. I wash the dishes before they go into the washer and it still does not help. And my clothes washer has developed a horrible smell. I have followed the cleaning instructions with marginal success. With the dryer, I was able to program dryer settings and now that doesnt work. I will never buy another LG product again. Buyer beware, do not buy these products.

I needed a dishwasher. LG had a whole set of stuff on sale and I thought it looked good. So I bought it all including the refrigerator and the washer. I also use LG phones, so I like their products. Within an hour after the service people left and delivered, I noticed a dent in the refrigerator door. We then had multiple appointments. The guy came out twice and he didn’t have what he needed. Then we had more appointments that were cancelled. Finally, I had one that they cancelled and when I called the vendor that I had been dealing with, they told me that I had to refile my claim. I then got a hold of LG directly and I found out that the vendor had ordered in a wrong door and all this time, they never returned it, so LG never sent them a replacement. So the vendor kept scheduling an install and they expected me to have the door. The vendor was not knowledgeable at all.It took about nine months to get the refrigerator done. But I love it. My favorite feature is that little extra door on it, but the shelving is not adjustable enough. I can’t get them on the height I would like them. And on the dishwasher, the settings are not made for American dishes. It’s small in the rack and certain spaces, and not as flexible as my older one was and it seems to not hold as many dishes, either.

Noticed a burn spot on the inside of my LG Microwave oven about 2 weeks ago. Tried to wipe it clean to no avail. Took a closer look at the spot which is growing larger with each use. Now it seems to be burning away at the material. The microwave has been noisier at start up than usual but thought nothing of it so it may or may not be related to the problem at hand. Contacted LG customer service and their rep told me to stop using the microwave as it could catch on fire, but what was occurring with the microwave would not harm the food being cooked. Thats a small comfort. Requested recall information, but alas there is no recall issued by LG for this problem yet the potential for fire is great. Wheres the logic in that? Hasnt LG heard of Tort law? LG contacted the local repair shop to fix the issue at their expense. Parts and labor paid for by LG. Purchased this microwave in 2008. I have used and owned various microwaves in my lifetime and have never had anything like this happen before. Yes, I keep the interior clean and grease free. Needless to say if this is unrepairable and must buy another microwave it will not be an LG.