Actually we had to replace a part to central air approx. $120. But the electrician said to be prepared to replace your unit within a year. She's old and past her life expectancy. She's a good girl B/C most die well before this and she only had a couple problems, nothing major. I would stick same brand. Rheem. So we are now checking in on some. And glad we had heads up. Because we could look around and price.

I installed a Rheem 50 gallon electric water heater in September of 2016 and had a manufacture date of August 23, 2016, less than 2 years old. I noticed paint flaking off around the bottom and some minor rust forming around the bottom and where the paint was flaking. The water heater is in a basement room but is on a wood platform and not on a moist floor, and has a dehumidifier 5 feet away. I called Rheem customer service to explain the problem. They asked for pictures, which I sent them. They looked at the pics, and proceeded to blame it on condensation from being in the basement, even though it’s off the floor and right next to a dehumidifier. It’s is right on par with others experiences with Rheem. They do not honor warranties and make all sorts of excuses to not have to replace anything. This unit has a 6 year tank warranty on it, and it’s less than 2 years old. I have never had a water heater rust on the outside from condensation. Rust on the tank is a sign of failure of the inner lining and will only get worse. Luckily, I bought the Home Depot extended warranty as Rheem is useless and screws its customers. Horrible company.

Well bought a water heater July 2020. Now Oct 7 pilot light won’t stay lit. Called company that installed it and they came out and said there is recall for these Rheem water heaters. Unit made in 2020 had a gas valve made incorrectly (also made in China). Rheem notified its vendors and sent kits (made in USA) to repair issue. These we to be install free as they went bad. What is needed is the new control module and new burner to match. Techs are replacing now. So I guess In a year we’ll know if works.I post this because I read a lot of self installers talking to Rheem and just replace certain parts. Since the gas control module is paired burner you need both. The China made one the open for the gas was too small and would start to fail after 6 months to a year. So if youre just replacing the one part it’s a mismatch. And will still give you trouble. It really the match of thermal coupler to the Burner but they changed it anyway.

This is a worst company I have ever deal with. They are flat out refusing to replace the water heater under warranty.

Purchased and had installed a new Rheem water heater by Home Depot. The installation went well but the new heater was defective and leaked hot water from the top of the unit... I called the Rheem number listed on the side of the water heater and got a call center where I was placed on hold and then no one ever returned. The second attempt to call resulted in being transferred to a technician who never answered. The third attempt: I was told to dig out insulation from the top of the heater to find where it was leaking and repair it myself. I was also told to go out and buy a plug that was missing from the top of the unit. The fourth attempt: I was told to check the water pressure! Its obvious that the personnel in the Rheem call center are not trained in troubleshooting issues and theyll hang up or transfer you if they dont know the answer to resolving a warranty problem. I had to call Home Depot to get the water heater replaced.

We had a Rheem Gas water heater that was continual problem. Rheem sent us new parts and the gas valve switch continued to be an issue. We paid for a plumber to come out twice. They then keyed the unit is unrepairable and had their service tech come out to replace the heater. I had to go to the Home Depot to exchange the water heater with them because I had purchased it. I was charged an additional $160.21 for the exact water heater unit because they said they price had gone up in the last year. I called Rheem and they said that it was not their issue and that I needed to follow the procedure for Home Depot. I asked if I was supposed to pay for a new price or a straight exchange and they continued to repeat over and over that I needed to follow Home Depot procedures. I feel like I was not taken care of well, had to pay for a plumber twice to come to my house and an additional $160 because of their faulty water heater. I would not purchase this brand again.

I installed a Rheem 40 gal gas hot water heater on Monday June 7. It would not stay lit. I had the local gas company come out and check the output of the gas meter on the house and then at the heater itself. Everything checked out ok so on Friday, June 11, only 4 days after buying the unit, I called the technical helpline at Rheem. Caitlyn diagnosed the problem as probably being either the thermal coupler or the gas valve and that Rheem would send out the parts. The problem was it would be 4 to 5 business days. Thats now an additional week without hot water on a tank which has been installed for less than a week. Expediting the order will cost me for the additional shipping expenses. I waited on hold with the shipping department for a half hour without anyone answering before hanging up and buying the parts locally. I will never buy another Rheem part because they dont stand behind their products.

Purchased water heater with 6 year warranty. Paid licensed plumber to install. Less than 3 years after installation water heater starting leaking from manufacturers hole in bottom of heater (photos were provided to Rheem Warranty Division). On July 4th room was flooded and I was able to get a plumber to come that holiday, remove water heater and replace with a new one. Plumber was only able to purchase from Home Depot and bought a $480 Rheem replacement water heater. Contacted Rheem and they said, You need to return the old heater to us. This made no sense to hire someone to pack and then ship back to Rheem in order to possibly get some type of pro-rated refund.I had just paid another $500 with tax for another one of their substandard water heaters. I also researched online and they do not have a good reputation for warranty returns nor are they rated well in the country for product reliability. Do your research before you purchase and if you do purchase a Rheem forget any type of customer service or warranty honor.

I just got gas hot water heater in October 2015 and already having problem with unit. Called to get technician to come and look at - only be told technician will not come in my area. So now I have to come out of my pocket to have someone replace a part when I am under warranty and be reimbursed within 4 to 6 weeks. First I advise not to go through Home depot cause even though they install, they do not service. Secondly, run when you hear Rheem. I thought one of top companies for heaters, but found customer service practices nightmarish.Why would you ever do business with technicians who would not service your customer areas. I will be writing whomever I have to, because that is just lousy customer service. The customer have to find a technician to fulfill the labor part of the warranty. Whatever happened to our country where you buy a product and a so called solid company stands behind it and makes the customer experience pleasant at best. I should have gone through PSEG - at least I know I could get service in my area. Just a damn shame.

Bought and installed this water heater on a Friday night, by Sunday night the gas valve was not working. I tried everything, troubleshooted and called the help number. The man I spoke to was not helpful at all. He asked me questions that didn’t apply to my problem. Also implied I wasn’t smart enough to know the gas had to be turned on. I am very disappointed in a product that costs hundreds of dollars that doesn’t even last 2 days.

Unfortunately my experience mimics that of others. I thought that I was buying a reputable 50 gallon high efficiency hot water tank costing me a total of $2,059. My tank was manufactured 3/31/2021. I havent had it a year yet and we are out of hot water. I called this evening the first call in waited 1hr 27 just for someone to answer and immediately hangs up. I mean before she could finish her greeting she stop speaking, made some type of gesture with her mouth then hung up. So I call again and just like the first call I held on waiting for 52mins, someone finally answered just to tell me, Oh hold on. I have to transfer you to technical support. So I held on for another 49mins. Now this is the good part, someone finally answered just to tell me she has to send a referral to the technicians and they will call to me to schedule a service call.

We had a air conditioner installed June 4th 2019 and on June 2th we had thousand of dollars on water damage because it had NO water pan. We had damage to two floors in our house. The emergency pan was not connected. It will take 6-8 weeks to clean up the house.

I purchased a 7 year warranty water heater in 2017 at Home Depot. I installed it (Im a mechanical engineer and have lots of home improvement experience). About 18 months after I purchased it, it started having long recovery times. And after 20 months it quit altogether. A quick troubleshoot indicated that the elements were shot - and that the factory installed lower element had a pinched gasket which was causing a pinhole drip type leak. This obviously was starting the entire lower part of the water heater to start to corrode. I called the folks at Rheem, and they talked me through a complete troubleshoot again - and with my handy volt/ohm meter they determined that not only were the elements bad, but the upper thermostat was too. I mentioned the gasket issue which they brushed aside as a normal operational issue. They promised prompt shipment of the parts.About 10 days later the elements and the thermostat showed up. I drained and pulled them. No surprises - both were burnt through. Im pretty shocked - Ive never seen this ever before! EVER. And Im 54... I replaced the parts and figured that Id be good for a bunch more years (before this experience I was used to water heaters lasting 12 to 20 years!!). Imagine my surprise to hear a sound come from my water heater that sounded like my Arc Welder turned all the way up and welding 1/2 plate steel! The sound stopped after about 30 seconds and sure enough: no hot water. Didnt pop the breaker either. Removing the upper and lower thermostat, I discovered significant corrosion in the lower one (probably due to the leak - I checked mine after install several times and no leak - but I used a bit of food grade silicone grease on my install to prevent kinking, just like on a oil filter of a car) was corroded. A bench test of the upper confirmed that it was dead too. And, to make it a trifecta, the lower element showed infinite resistance (burn out). The upper showed 14 ohms so I left it in place. I drained the heater and removed the lower element to find that yes, it was burned thru. Cheap junk, just like the thermostats.At this time Im real unhappy with Rheem. I suspect a serious supply chain problem with shoddy parts may be to blame, but I am concerned about the manufacturing quality as well because of the gasket. Im a bit concerned that maybe the steel (which shows surface corrosion already!!) may be substandard and have rot starting. Or inferior welding... or.... Im thinking that even though I spent $850 for this junker, its time for a new one. I live 40 miles out in the country and dont want my house burning down due to an arcing heater - or someone getting electrocuted.

I purchase my unit in 2013 and have had trouble with it ever since. The heat works fine, but the a/c does not work for an entire season. When it was first installed it would not stay on because of the water sensor. I had to reset the sensor multiple times, until they finally replaced it. Turned the unit on in 2014 and it didnt come on. They had to come out three times that summer. Now its 2015 and again the unit would not come on. They got it running. A month later it is frozen up because it is leaking. They put in a sealant and now another month later it is leaking again. They refuse to replace it and just keep wasting my time fixing it.

Purchased a Rheem hot water tank and had it installed August 2020. It is now mid December 2020, and the hot water is running out in short time. This was due to the bottom heating element failing. Rheem’s warranty at this point is full parts and full labor. Called Rheem and after a few transfers I was finally given a service approval. Their plumber did call the next day and they did show up the following day. The tech tested the bottom element and stated the element faired due to Dry Fire. I know this was not the case. The electric was only turned back on after the tank was filled and the water lines had the air evacuated. I mentioned these details to the service tech, and he gives me this other BS explanation about if the tank was left outside to long when it was being installed-the sun can heat up the element- bla, bla, bla....Here is the bottom line. Things can break for no reason other than it has an issue, maybe during manufacturing but if a company offers a warranty then they should honor it! Rheem did not for me. Hopefully if you buy something from them and you have an issue they will honor their commitments. Rheem shame on you. PS- I fixed it myself- took all of 10 minutes once the tank was drained. The service tech took more time talking to Rheem and writing up if excuse than it took to do the work. Im also a Builder of 30+ years so I has completed my share of hot water tank installs.

Bought a hot water tank Feb 2018. 5 days later it went out! Water leaks no hot water! Called customer service and they said, Maybe get you someone tomorrow? I cant afford to pay again to have their faulty water tank replaced? And why should I? It was ONLY 4-5 days old? Yet customer service said maybe tomorrow??? So I called again the c/s department to check if someone would be coming Wed Feb. 14th. The man Mike was very rude. I asked if he could see if someone would be coming to repair my water heater? He asked for model # on heater which I didnt have. I was calling from work on my lunch break. Then was told maybe he could get it under my name? Ok good idea.He found a Mr. Build repair person listed and should call me tomorrow. I ask Mike, Will I get this issue fixed by tomorrow? The tech. makes the decision? O.k? Yet will it be fixed tomorrow? Mike said, I DONT KNOW! Either he orders parts or if 2 people are need to replace the tank he would have to get someone? I was in shock not just by the tone of this mans voice of being irritated yet that a company LIKE Rheem cant take care of the issue in a timely and professional manner. We should go without hot water for 3 days or more on a hot water tank bought through HOME DEPOT 4-5 days earlier? Still under warranty (90 days). And inconvenience us for product failure? And pay another $300.00 plus to have it installed???Then I tried to return technician call. Left at 3:45 pm to my home? I call the technician... Not only that night after getting home from work at 7 pm leaving a message I also called the technician at 8 am Wed morning and at 9:30 am both leaving messages no real person guarantying they would return a call. And still here at 10:15 am. NO return call to confirm. They would be here between 4 pm and 7 pm. NOW still wondering will we have HOT water tonight??? Happy Valentines DAY right.

I bought a gas water heater at Home Depot by Rheem about 1 1/2 year ago. It failed, Rheem labels the water heater not to take the water heater back to Home Depot but, to troubleshoot the problem thru the phone with them, after they “think” they know what the problem is, they mail you parts for you as a customer, replace them (like the customer is a plumber or a technician). It didnt work the first time, troubleshooting thru the phone again, now they thought they knew what the problem is, send another part, replace it. It worked for 2 month, and failed again. Call a third time, troubleshoot, then they authorized to take the water heater back to Home Depot for a partial credit... after everything you have to go thru, not having hot water for 2 weeks, paying a plumber for all the labor, taking the water heater back to Home Depot. It’s a very disappointing way of dealing with this kind of help from this company.

Bought a brand new Rheem 3.5 ton ac system last year to replace a 15 yr old Goodman and have regretted it since. The system is only 8 months old and I have already had to replace the entire a-frame coils due to manuf defect/design failure, like many of the other people are complaining about. Also had to replace the blower motor and control board just to keep my home cool! Now, as I write this, the condenser fan motor sounds like it went or will go this soon and will most likely need to also be replaced. I think the only thing left I havent replaced is the condenser itself. I would be surprised if Rheem are not bankrupt next year. Ill NEVER buy anything made by Rheem or Ruud. They have no quality control and contractors are dumping them from all the black eyes they are now getting because of Rheems bad failing products.

I have a Rheem Water Heater and a valve went out. The service tech had to order a replacement part. After talking to the people from Rheem about my shipping information, I was told it would take 2-3 days to get the part. Okay fine. Then I get the FedEx notification and it is a week till the estimated delivery date. What happen to 2-3 days? I called the help number and come to find out that I could have overnight the stupid part for a small fee and had hot water in a couple of days instead of over a week, but the guy processing the order the first time failed to mention that option to me. Needless to say the part is now overnight but since it was a Friday afternoon it wont go out till Monday so when the thing finally comes in and can be installed it will be 5 days since the service tech got out there to begin with to get the hot water heater running. Seriously what are these people thinking, you as a homeowner dont want hot water in winter for more than a week.

I have RUUD tankless water heater (Model # RUTGH-950VN). On June 25th, 2016, it started leaking continuously. Since customer service was closed for that day (8:30 PM), I called the customer service on the following day! As soon as I told them that the water heater is leaking, they told me to send them the photos of the water heater before any further assistance. Once they received the photos they told me that I have to take the water heater to the dealer, from where I bought it. Since it was under warranty, Ill get a new one from the dealer. On June 27th, my plumber took it to the dealer. Since that model was not in stock, the dealer told me that it will arrive on July 1st, 2016.But on July 1st I came to know that the tankless water heater will only be shipped on 10th July (!!), and the dealer will receive it on July14th, 2016. So I contacted the Rheem customer service to complain. They (a male) told me that they cant do anything about shipping. It is out of their control. I had not hot water for all these days. I waited one more week and again contacted the Rheem customer service on July 6th, 2016. This time a new representative (female) told me that it is unacceptable that I am waiting for the water heater for so long. She told me that the required model is in stock. Since we were expecting the heater by July 14th, there is no point in shipping one more heater directly to the customer. Resigned, I decided to wait for one more week (thankfully it is summer).But July 14th came and went. Still no water heater at the dealer!! So I decided to contact THE CUSTOMER SERVICE again. This time lady told me that they never take care of the shipping and they cant if the heater has shipped from warehouse. I would never buy Rheem water heater again. Meanwhile I am still waiting for the new water heater from Rheem. I still dont have hot water at home and I have three small kids.

I have been on hold going on 30 mins trying to reach someone while my hot water heater is leaking all over my basement! Its only 2 years old! I will never use this company ever again! What a rip off! Take your business elsewhere!

I had a Rheem Prestige heater installed in my house when it was being constructed, and desire what temperature I set it to. This heater cant even keep up on a mildly cool day. My thermostat is set at 65 and the room is about 54 and the unit isnt even trying to warm the house. Just junk, and I wish everyone could read about Rheem just to avoid trash like this and send this company where it belongs, into bankruptcy.

We purchased our first Rheem water heater on 11/21/2018. We have had nothing but problems ever since. From tools being taken from our home, to now the third water heater going bad plus on top of that being told that it would be two weeks till someone would be here to replace it! I have stage 4 Cancer that has spread to my bones making it long and difficult to get a shower among other things, can’t/ shouldn’t be without hot water!

My hot water heater’s FVC broke after two weeks. They told me dust could set it off? Or unopened paint cans? Who doesn’t have that stuff in their basement? They then were supposed to send me a new part which took a week to get to me. Hot water heater broke on a Friday but they couldn’t send a part out to me until Monday. They tried to blame it on FedEx. But they managed to get me the return label to send back the defective part in two days. No apologies or anything. Stay away from this company!

We had this water heater installed thinking we had gotten the best on the market. However, upon installation, it would not turn on. Found it was a crimped wire when we installed a replacement part they sent us.We have had not real hot water since the installation. Apparently the model XE50T12EC55UO re-positions itself to OFF every time there is power disruption. We live in an area that the energy company has the ability to shut off your hot water tank to save energy as well as have power failures. This means we HAVE to reset our water tank every time or we have no hot water. When we spoke to customer service, we were told that is how the tank works and we should have done our homework before buying the tank - No one expect that from a hot water tank!

There are lots of problems at the start. Finally, it was fixed after Rheem sent a man from the home office. it worked for four years then went to heck. The cost to me at this point is over $1800 from their techs out of Denver and plumbers in the Greeley area trying to fix them. Rheem sent one new unit out but not enough pipe to install, and then I was informed that I was going to have to tear out part of my finished home to install and they wanted me to install the 1st unit before they replaced the 2nd. What a mess, and thousands to install. Now the head tech at Rheem, Mr. Daniel **, has been dragging this out; hes not returning phones and doing nothing to help me. Hes not even giving me an answer to what they will do. I am so sick of this. So very much money to buy and install at the start and now there is no hot water and more and more costs, all because Rheem 1st tankless system and venting was not right, so you, the homeowner, must figure out how to get hot water in the home where there is no place/room to install, no electric or water or gas lines to change to some other type of heat. Just tear down a new home and pay thousands of dollars to get hot water.

I purchased the biggest, best tankless hot water tank Rheem makes. After two years it starting leaking like a sieve, so I took it back to Home Depot where I bought it and they replaced it. Two years later same issue, same problem, but this time it quit totally. Efficiency is nice but the aggravation every two years is not worth it. Stay away from this junk!

I purchased over $30,000.00 of Rheem products for my home being told they were the best by HVAC contractors. Yes it was the best for them because they always fail and need service. I am on my second instant Hot water tank that just failed once again. The Rheem people are curt, and dont deal with consumers well. I had to pay for an electrician to see if I had enough power, which I told them I had, then I had to get the plumber back a number of times. First it may be the fuses, OK Then it may be the Keypad OK another $85.00 OK then it may be the computer board, or the fan, or some more fuses maybe another $500.00 plus labor.I just played that game with one of my 4 ton Prestige HVAC units $2,000.00 on service & parts. None of the codes were right, all the 6 parts for thousands never worked, and then they changed the handler, after a month of no heat and $2,000 paid to a HVAC company. Anybody wants to know more contact me. I have went through 4 keypads on my Raypak heat pump another Rheem product, and my other 4 ton heat pump has a loud knocking bearing noise that I will live with. I wish I could get away with doing business like this.... Stay away. It is a money hole.

I purchased a water heater by Rheem less than 6 months ago. The gas valve went out on a Thursday. Rheem sent out a technician on Monday late evening. They wouldn’t overnight my part. I was told 1-2 days for the part to arrive. My part should have been overnighted seeing how it’s only been

Had a Rheem air conditioner 2 ton 16 SEER installed, but very unhappy. It runs every 8 minutes and the air never feels crisp, only humid. Im worried about having mold and electric bill being higher since it runs so much. Wouldnt have done this had I known about the new rheems.

We purchased a home in 2014 that was fully rehabbed before its resale. The previous owner installed a pair of Rheem/Ruud electric heat pumps for the first and second floor heating and cooling. (It looks like the manufacturing date on both was 2012). I had problems with the first floor unit malfunctioning last summer. A heating and cooling place examined it and determined it had some wiring that shorted out. They rewired it successfully and got it going again. Now, this last winter (2018), I started getting huge electric bills and realized the heat pump was running almost continuously. The cause was eventually determined to be a leaking coil in the air handler in the basement. Since were not the original purchaser of the HVAC equipment, none of it is covered under the factory warranty. But the installer advised that these Rheem/Ruud coils are leaking on almost all of the units made around that 2012 time-frame, and its throwing good money after bad to spend the $1000+ to repair it, vs buying a whole new system. At this point, Im just waiting for the 2nd. floor unit to fail as well...

Purchased a Rheem 3.5 ton 15 SEER split heat pump system in January 2014. Because of all the problems with the unit right after installation the outside unit was replaced March 2014. Weve had constant service calls for the unit not cooling, abnormal loud noises when the unit comes on, wires touching that disabled the system, coils leaking in the inside unit which called for replacement. We were promised in 2014 that a Rheem rep would come out and that didnt happen until March of 2015. I have a service technician here right now because the unit decided to quit cooling yesterday. I wouldnt recommend this unit to anyone, even my worst enemy. The Rheem rep in my area, Sleeping Giant in Childersburg AL, doesnt care about service after the sale but Ill save that for another review.

As part of a major remodel project, which included new plumbing and gas lines, we had a Rheem tankless water heater installed in the summer of 2012. In about 7 months we began to have trouble. When the hot water was turned on somewhere in the house, the tank would attempt to fire up but wouldnt actually ignite, and then the unit would flash an error code #11. The person needing hot water would wait and wait for it but would never get it. This happened more and more frequently. The plumber who installed it sent a Rheem rep out who blamed it on insufficient gas pressure, without actually testing the pressure. HVAC guy said we had large supply line to the unit. Rheem manual (only obtainable online) was of no help. Finally after months of a continually worsening problem, a person on the Rheem help line told us it was probably dirty ignition coils. She gave us instructions on opening up the unit and gently cleaning the fragile coils. Now we have to do this complicated process every few months. Very annoying! And the most frustrating thing is that my friends with other brands of tankless heaters have never had to do anything to theirs after many years and they LOVE their tankless heater. I HATE mine!

My experience thus far with Rheem and the support has been dismal. We bought and installed our first solar hot water tank using a recommend Rheem System. Since install, the 15 year old tank used to fill a soaker tub but the new one will not. Apparently we were recommend the wrong one and this unit is meant for a large solar heating array, not a small 2 collector system. Nobody asked about the size of the collectors. A month to get the proper spec sheet once it would not even fill the tub half way. Over a month to be told that it is the wrong unit and it is not meant for our cold climate and a small collector system. This have been going on since January and still no real response from them. No solutions and no help to follow up from our rep or Rheem to date.

This water heater was installed in my new home by the building contractors plumber for around $800.+. I had no control as to the choice. It recently stopped working and I had a friend who is a certified heating and air conditioner contractor. He said that the heater is leaking from the top and fills up the blower and shuts off the exhaust. There as a safety will not turn on the burner. He removed the water from the blower and the heater worked for two weeks. Loaded up with water again. I never was given a copy of the warranty, so I did not know about the six years expected life on this expensive heater. I have had two other homes and never had a water heater that did not last 15 to 20 years and they did not cost $800+. I called Rheem, but warranty is no more, which would not have made any difference, from what I read from others that had the same model 41VRP4ON, and got no response. My heater has been fixed again and is expected to run for another two weeks, until the blower fills up again. When I finally give up on it, the service man says he is going to take it apart and expects poor welding by the manufacturer where the pipes goes into the top. No heater would leak from the top in less that 6 years if it was properly put together and inspected. I will certainly let my contractor as well as the others know about this brand, in order that others are not cheated out of their money!

I had 3.5 ton Sure Comfort heat pump installed in May 2020, failed one month later. Repaired and then failed again the same week, a different part. Made it through the summer then the winter failures began. It is only January 2021 and I have had this worked on so many times. The screws won't hold the doors and covers on anymore. This is complete garbage. I have deep regrets buying a Rheem product. I will not buy any Rheem products because of the quality of this product.

I replaced my old hot water tank with a Rheem energy efficient model Guardian System RHGPRO50-40F. Same size as my former tank. When I fill my bath tub the hot water turns lukewarm after a few minutes. The licensed installer told me that this is the way that all new energy efficient hot water tanks work and that the next person to run hot water for a bath or shower would not experience this. Seriously? His suggestion was to run some hot water about 20 minutes before I filled the bath tub and when filling the bath to only turn the hot water faucet on the bath 1/2 way. I tried that and the temperature of the water continued to decrease. So I have to stand by the tub as it fills constantly checking the water temperature and turning down the cold water to maintain the water temperature. I have turned up the temperature on the hot water heater to almost max. That had not solved the issue. I have tried to get this addressed or get an answer from someone and even asked if perhaps I needed a larger tank with no luck. If it is indeed working as designed how can they call this an energy efficient hot water heater when I have to waste water and keep the water at a much higher temperature than I did with the one that was not energy efficient and it was able to fill my bath tub.

Ok out of all the reviews Ive read heres one that you should all read if youre going to buy a Rheem. I replaced a GE for the Rheem and in less than a year I had 6 instances where I had no hot water and each time was when it rained. Now I had my handyman install it (who wouldnt right). Wrong... Had Rheem plumbing contractor come out who told me unit was flooded because the housing unit was not secured right allowing water into the housing unit which collected in the water heater... My warranty that expired on 2028 was now null and void one year into ownership. I strong urge everyone to not buy Rheem. The fine print is where they get you where it hurts. I had to pay $250 to get it working again but if it goes out again Im screwed with no warranty. BUYER BEWARE OF THIS COMPANY... I will be filing a complaint with Rheem and Better Business and Consumer Affairs. WILL NEVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN EVER!!!

Basically, I bought two Ruud/Rheem air conditioners from a local company and the 2011 air conditioner started to leak Freon as far as I can tell in 2016. Upon investigation and numerous calls I became aware that the company is selling units with copper coils (aluminum is the best choice) that are eaten through by the Freon and thus cause leaks in the coils which and in turn the unit shuts down.The company denies that they are having significant problems and will not help me financially address the repair. So, at this time I am repairing my air conditioner from my own Pocket even though I bought the units in good faith along with the assurance that Ruud/Rheem was a trustworthy company, WHICH THEY HAVE PROVEN ARE NOT TO BE.When I called the company, the customer service representative was in complete denial of the problem and I think they were trained to say certain pat answers to avoid liability. I Highly suggest that everyone reading this write or call the FEDERAL TRADE COMMISSION as I did and a rep will call to take your complaint and if enough people do so there will be a federal investigation based on the MAGNUSON MOSS WARRANTY ACT, look it up to educate oneself.

We have decided to replace our hot water tanks before it fails. My wife figured it was about 13-14 years old. I was shopping around for a tank and it finally clicked, why don't I see what brand we have now, as 13 years is pretty darn good. The installer had the date of installation Dec 24/2001... WOW. It’s a Rheem Professional 410 professional grade. So that's what I will be looking for now. A instructor at my work in the plumbing department suggested I get a basic model (6 year warranty), but make sure I drain the tank once a year and wait until the water runs clear to get all the sediment out and prevent corrosion. Don't forget to turn off the breaker first. I'm definitely getting another Rheem. Good luck with whatever you decide.

We have a five year old tankless water heater. The gas control valve went out. We were told this rarely happens. There is only a five year warranty on parts and we missed the deadline by four months. Rheem customer service rep was very rude. Our plumber recommended Rheem because they had a reputation for good products and parts. I wished I would have researched instead of taking his word for it. I would never buy a Rheem product again.

The professional plumber installed a Rheem Professional water heater. Two years later it has failed and its bottom tank leaks. Turns out the thermostats were installed wrong at factory. Rheem claims I or someone else intentionally switched them. Seriously??? Warranty not being honored.

We confidentially purchased a Rheem. Got water heater a few years ago. Well it failed. I called Rheem to enact the warranty and customer service told me they were sending an email with directions to take photos. After taking said photos I was to call them back 15 minutes after sending the email. After much confusion, I did (I had no idea what a heat exchanger was.. Thank goodness for it Youtube). On the return call I was informed that it was under full warranty and to remove the unit and return it to the original place of purchase. If the new unit costs more I am responsible for the difference but ... I would get a brand new warranty. If it was the same price the old warranty would still be in effect. So I hang up and call the plumbing supply store where we purchased the unit. I was told that Not only do I have to pay the entire cost of the unit up front (I will be allegedly be reimbursed for the original purchase price after Rheem reimburses them) but I have to pay a “service fee” of $125! I also have to pay a plumber to come and uninstall the defective unit then pay again to have him install the new unit! How is this a full warranty? Never again. It’s costing me a fortune to replace a defective unit! These expenses should be on Rheem not me.

Water heater died two days before Thanksgiving. Knowing I had guests coming for Thanksgiving dinner, I bought a Rheem gas-fired water heater at Home Depot. Installed it (which took me quite a while as I am not a professional plumber). Pilot would not light. Called technical support. They told me they were over-nighting the required part to me to arrive the following day and that a local plumber would call me to schedule installation. Guy never called. Second call: Was told someone would be calling me within another hour. Third call: Rheem then told me they personally called another plumber in their service network who would call me within minutes. No call. I called the plumber. He told me he could not schedule install until he knows I have the part. Fourth call: Rheem told me they could not confirm the part had, in fact shipped until the following morning.Fifth call: After a long time on hold they told me it had not shipped yet. Now advised it would arrive the day after Thanksgiving. I asked where I could buy the part locally (at my own expense). Tech support told me they dont have that info. I argued they MUST at least know who their wholesale distributor is in Maryland so I could locate the part and advise their local plumber that the part is available or pick it up and have it available at my home for him to install. Rheem tech support guy just kept repeating they dont have that info. I asked him to do me the favor of calling their parts division to find out. Told me they dont have the info necessary to make that call within their own company.I elevated the matter to a supervisor. He just kept repeating they are the tech support department and dont have the info necessary to contact the parts division. No rationale. Just kept repeating, We are just tech support. We dont have that information over and over again as if purposely trying to irritate me. I asked to elevate it one level higher - just to find out who is the local parts distributor. Was left on hold for 35 minutes before I hung up. The call wasted more than an hour.Calls the prior day amounted to nearly two hours. Then I called 8 plumbers and 6 supply companies around the state. Was told by several of them that no company stocks Rheem water heater parts. It became clear why Rheem tech support refused to provide the name of any wholesaler or retailer of parts in Maryland and simply kept repeating, We are just tech support. We dont have that information. There are no parts wholesalers nor dealers who carry Rheem water heater parts - at least in Maryland and Virginia. Im hoping the part will arrive the Friday after Thanksgiving and that it can be installed the same day. Otherwise, we will have gone an entire week without hot water due to a defective new water heater and desperately horrible customer service.

Bought a new water heater. It did not work when installed. I called service dept. and was told that someone would call me and come fix it. Called back and no work order was put in. 11 days later still waiting. I went to Lowes and bought a different brand. Worked when installed.

I bought a Rheem gas water heater and about 2 months later, it makes a loud popping noise and goes out. I call the company and they are rude with me. I have been on the phone back and forth with these people for 2 months and I still do not have hot water. The part they sent did not fix it. My plumber says its not fixable and needs to be returned, but apparently the company is going to go bankrupt if they let me return the water heater and will not give me a return code. I dont know how many things Im expected to do before they finally decide to give me the code. Im beyond frustrated. Im a single mom with cancer and its difficult for me to take my kids and I to someone elses house everyday to shower. If I had the money, I would trash the thing and buy another one (different brand) just so I wouldnt have to deal with this company anymore. I will definitely not be buying another water heater from Rheem ever and I will make sure everyone I know is aware of their lack of friendly customer service and a heart. No one should have to go this long without hot water.

Rheem purchased 10/2014. First call started Spring 2015. Pilot light kept going out. Get up to go to work - cold water. Called Rheem warranty number which by the way are the most dismissive, unfriendly and disrespectful customer service employees l have ever spoken with. Their CEO and CFO should really try using their customer service department. My first call the employee said it must be dust or dirt. l ask why this never happened to my old less expensive water unit - no answer. Months later same pilot problem - doesnt stay lit. Second call girl tells me it cant be the unit. l must have a gas leak or something about cubic feet of air in my garage. She told me l would need to call my local Pacific Gas and Electric Company which l did. Everything was good . NO GAS LEAKS and heater was in a space off the ground, with plenty of cubic ft. Third call l get a male employee. By now my unit is going out 2-3 times a week. He was the rudest one yet. They are sending me a new pilot ignition part, still not received. However even under warranty, its up to me to find a contracted Rheem plumber. They couldnt even recommend someone to call. l ended up calling Home Depot which gave me a local number. If l was a buyer for Home Depot l would stop all purchases of any Rheem water heaters from my own experience along with all these other reviews. Home Depot is too respected of a company to sell this poorly made product, with employees who could care less about your customers. WAITING FOR HOT WATER serial # rhunm381412412 model # xg40t09hn3800. Rheem 40 gal water heater pd 10/07/2014.

Our Rheem Performance Platinum water heaters control panel started an electrical fire. I have numerous documents on it - fire department report, photos, etc. It caused smoke damage and carpet damage to our home. We are out a $2500 home insurance deductible due to the faulty appliance. After the incident I searched online regarding the particular make and model of this water heater and found out there is a recall for this very same reason. We were never notified by the manufacturer of this recall/defect. I had sent in my warranty card the day we had the water heater installed, but still did not receive notification. Notification could have prevent this fire at our house. I have tried contacting Rheem several times and have not received a response.

Rheem is horrible, if an HVAC contractor tries to sell you one get rid of him as well. I installed 3 units at my house in 2012 and after a year I had to replace an evaporator coil on one unit. After 2 years all three evaporator coils were leaking and need to be replaced as well as numerous other problems. Rheem covers parts but not labor, every visit has been at least $500. The comfort control 2 (Rheem Thermostat RHC-TST551CMMS) is not programmable to a laymen, they dont give you a manual. Try to find any information for Rheem online other than to fix one or buy one. There is none, they sweep the internet so you call the repair facility nearest you so they can come out and charge you to repair it. An out of town family member who owns an HVAC company relayed to me that they are the least dependent and he loves them. Rheem has washed their hands to even talking to the consumer as well. Try calling Rheem, good luck. They tell you they have never had issue, theyre not even sure they make AC units if you have a problem. Try looking for manuals on their website, there are none. Not even to program the thermostat. They throw codes constantly and guess what, call the technician to reprogram its $100.00 plus to visit and $$$ to fix it, thats if they are telling you the truth. The company has had issues with all of their products from water heaters to AC units and they deny ever having an issue. They are unscrupulous and their product is pure junk. I would go on but, its not worth it other than to warn you, a $20K home improvement has become a total liability.

I bought a Rheem water heater and the tank started leaking 5 years later. It says that it has a 12 year warranty, but they will not cover the warranty. What a terrible Product to start leaking so fast, and it was professionally installed by Home Depot. Their reasoning for not covering the warranty is suspicious and it seems like the warranty departments job is just to argue the ability to cover it. What a joke!

Replaced our water heater of 20 years with a Rheem because it was a good brand and has been around. It worked fine for a week and then the pilot went out. Re lit and 2 days went out again. Then it was going out every couple hours. I called Tech support with Rheem and said they would have a plumber contact me. Plumber came out and determined it was the main Gas control. Took 4 days to get the part and we installed it and still did the same thing. Called tech support again, they wanted us to take the burner assembly to check if something was tripped. If it was they would send another part out. We have been without hot water for almost two weeks. Im tired of the runaround and took it back to home depot for a refund. So disappointed with the whole situation. They could have overnighted the parts instead of waiting days for them.

I bought this boiler heater from the Home depot. As soon as I installed boiler it does not work. Pilot lights up for only 30 to 40 minutes and goes off. I complained to Rheem + Home Depot. No one to take action. They said we will send you parts. You can yourself call plumber and fix it. Rheem product is totally defective, they dont want to fix the problem Even customer service is very bad, they dont want to listen anything. Once they sold product who cares after.

Updated 08/16/2021: Six month old RHEEM hot water heater stopped working. I could not get thru to anyone at RHEEM by phone nor their webpage. Their webpage said they had no service workers in my area. So per warranty, I paid a plumbing company to repair it. Warranty says 1 yr., parts and labor. Found them on FaceBook and left a review, finally after several days and messages they called and emailed me paperwork to have filled out. Had to chase down the plumber for a list of parts and labor broken down, their W-9 form, and RHEEM wanted copies of CANCELED check from the bank. Lucky I paid cash! Sent it all in certified return receipt. All sent in 6-30-21. Today is 8-16-21, I have received nothing from them. My post on their FB page have been deleted. Please check their reviews online before purchasing from them, I am NOT the only one with RHEEM problems.Original Review: Bought Rheem 40 gal electric HWH in January 2021, now it is 6 mos and it just stopped working. The breaker is fine, also tried the reset button... Nothing. Ive called 3 phone numbers and tried to contact them thru their useless webpage. What good is a warranty if I cannot contact them for service!

My water heater failed and after contacting Rheem tech support they agreed that the unit needed needed to be replaced. No one in my region [including Rheem] had any replacements so Rheem told me to purchase one from Home Depot, which I did. After months of emails, submitting numerous copies of documents and hours of phone calls I received a check for 1/2 of the replacement unit value. Rheem informed me that the unit wasnt worth what I paid for it. My cost would have been the same from Rheem, Home Depot or a Rheem authorized dealer. Rheems lifetime warranty is a lie. Its a great water heater, but you would be better served buying a decent quality unit from another manufacturer. If I had known that they werent going to honor the warranty I wouldve bought a different brand.

We purchased a home three years ago, and the previous owners had put in a new water heater the year before. It has a 6 year warranty on it and we are 4 years into it. The water heater failed today. When we contacted RHEEM, they said that the warranty follows the owner. WHAT??? This was definitely a ridiculous and clear way of avoiding the warranty, while not standing behind their product. BUYER BEWARE!!

This company was rated highly, but then they started having their product made in China. After 4 years our water heater started leaking. It is covered under warranty, but not installation. At this point, it is hard to find a distributor that even carries Rheem due to their product becoming so poorly made. Do yourself a favor and less headaches... Dont buy Rheem.

I wrote a review about the Rheem water heater, it was a very low recommendation. I have to apologize. After being in touch with Rheem I have to give them a thumbs up (5 starts) and Thank, Twin Pines Farms, (Conn) for their helpfulness and treating people like you would want to be treated.

I purchased a Rheem 50 Gallon Electric Hot Water Heater in November 2018. Immediately after installation I got an error message that the lower temperature sensor was damaged. I called Rheem immediately. After more than 3 weeks and more than 5 phone calls they still cant get a technician to fix the problem (I live in Portland, Oregon).Last phone call they said to me that they got a technician in Buffalo NY. When I told them, for third time, that I live in Oregon, the person decided to escalate the ticket to her supervisor. This guy (supervisor) send me a list with technicians who work in the area where I live. I called the first person in the list. He said to me that he does not work with Rhemm (!!) Prepare to be on hold for long periods of time when you call scam company. I wish I never bought this hot water heater and I hope others see my review so they can be saved the stress that Ive been going through. Today is December 23rd. Christmas with no hot water. Thanks Rheem!

Rheem Heat Pump installed 4 years ago (2012) has been nothing but problems. Three (3) times for a board, once for Freon, and now for a contractor. Serviced (5) times in (4) years. Do not buy heat pump because compressor runs year round.

I purchased a Rheem Air Conditioner in 2010. I have replaced the compressor two times and now the coil has blow out. My air conditioning company came out Sunday and removed the cover and the whole inside was covered with oil. Its still under warranty, so they ordered a replacement coil on Monday and I received a call today that it is on back order from Rheem and they dont know when they will receive it. I called Rheem customer service and was told to call my service company and have them call a district supervisor. I live in Florida and it is getting a little cooler (80s during the day). Its still hot without an air conditioner. Ive been reading other reviews and it seems that Im not alone. THIS WILL BE MY LAST RHEEM PRODUCT.

I have been trying to deal with this problem for four days now. I called Rheem company several times today and was given divergent information. They gave me the number of installers, which then asked me to get a work order. I called Rheem they said they sent the order but it got refused. I called installer back again and conference called Rheem which then said that I would have to call the distributor instead. I was finally able to locate the distributor, who said they would be able to replace the water heater for a $150 service (provided I transport the old/new tanks). But they requested a voucher or authorization in order to provide me with a water heater replacement. I called Rheem 800 number yet again and the person transferred me to the warranty department which is now closed for business. Im going to be yet without hot water for another weekend. This is horrible customer service, giving me the running around!!! The water heater is less than a year old!

My 40 gallon gas Rheem water heater was only 3 yrs old and the bottom of the tank gave out filling up the catch pan and dumping water all over the ground. Attempted calling Rheem for help, what an awful experience that turned out to be. Sure wish I had done some homework up front before purchasing. Home Depot, shame on you for selling/pushing this junk for sale. Folks, Do Not purchase a Rheem. The product is junk and the customer service is non-existent.

I purchased a 40 gallon Rheem water heater in August, 2016. This past Tuesday, no hot water. Plumber came and replaced the bad Thermo coupler. Tonight came home to no hot water. Plumber came, said it is a faulty gas valve. He gave me a choice-back-order a replacement part for $300.00 and wait days to get it and add in labor or it would be cheaper to replace the water heater. That is what I opted for. I am wildly disappointed in that Rheem unit. It was nothing but trouble from day one!

We purchased a RHEEM 4ton Heat Pump on 6/6/2011. In the 5 years we have owned this system, we have replaced the heat pump on 5/31/2013 and 10/13/2013. We have replaced the coil on 12/5/2015 and we have just been informed on 7/16/2016 that we need to replace the coil again. It is on order. Additionally we have had numerous repair calls for spot welds and recharging of the Freon. It has been a nightmare owning this system. I would discourage anyone from purchasing an HVAC system from RHEEM manufacturing. The warranty implies or leads to an expectation of a reliable product. However this is not a reliable product. We purchased our unit through ESP Services Inc. This company has suffered through this with us. They have been stalwart in attempting to keep this system operating. I truly regret purchasing this RHEEM Heat Pump.

We had a new air handler installed in our condo in the spring of 2014. Since that time, we have had the evaporator coil replaced three times and the blower motor replaced once. Although Rheem offers a ten year warranty for the parts, they will not pony up for labor for the customers out of pocket expenses. It cost me $1450. Despite the fact the coils are obviously defective, Rheem will not take any responsibility for a product that is less than reliable. They are so bad that they currently are saddled with a class action lawsuit. Save yourself a lot of money and buy a product from a credible manufacturer who offers a reliable product.. DO YOURSELF A FAVOR.... DO NOT BUY A RHEEM AIR HANDLER.

I recently purchased a Rheem 40 gallon electric water heater from Home Depot. The day it was installed I waited about 8 hours before trying to use the hot water which was a lot longer than the 2-3 hours recommended by my contractor. Much to my dismay, there was still no hot water! After a second visit from my contractor it was determined the bottom heating element was defective. A call was placed to the 1-800 number on the water heater and here I sit waiting and wondering if a technician will come out to replace the part anytime soon. Very disappointing to have this happen on a brand new water heater.

I called the company about my tank that’s 2 years old and started leaking, the plumber I called told me that the gas control has to be replaced. Every representative said it’s a different problem and they didn’t want to send me the part my plumber needed to fix the tank. Now I’m stuck with a leaking tank that’s only 2 years old.

Please dont purchase a rheem heating/ac unit. I purchased a Rheem unit in November 2014 and my ac unit has already gone out twice this summer. I have been dealing with this problem since April through August 2016. I have had an ac tech person come to my residence on several occasion trying to find out why my ac unit doesnt hold the freon that was put in come to find out it was leaking freon in the coil; the ac tech guy ordered a new coil which I had to pay for the shipping cost and after installation on the new coil it still leaked freon only at a faster level. The freon would go out after 24 hours of being put in the system.I spent a $3500 on this unit only to be a piece of junk, save yourself the time and trouble on the product and dont buy at all. I have already emailed the company they called but no return call at this time. I dont understand why Consumer Affairs doesnt have this product or company pay for the problems it is causing if you read the reviews many people are going through the same problem. This company should not be selling products at all they are already in trouble for selling faulty water heaters.

Yesterday around 5:30 pm I heard a loud popping sound and looked up. Saw sparks coming from the lower level of my home. Upon further investigation, I started to see and smell smoke. Once I figured out where the smoke was coming, I quickly discovered the source of the smoke, which was from my Rheem hot water heater that had caught on fire.

I replaced my Rheem water heater less than 6 months ago and I have no hot water. Trying to get a contractor to my home to fix it is awful. I reported the claim on Monday and its Thursday. Contractor never has time. My previous Rheem water heater before replacing it, consistently having problems with upper and/or lower element. MFG kept sending contractor to fix rather than replace the unit. Because so much time passed in the process, the warranty ran out and I had to pay out of pocket towards the new one. And, as mentioned, its not even 6 months old and here we go again. Horrible product/horrible service!

I purchased a Rheem hot water heater a year ago and it stop working. I called for assistance, and got a girl who talked to me like I was a child she was very rude. Rheem customer service experience was one of the worst I have ever experienced! If you want to waste money, time and get insulted purchase a Rheem!

Love the system. Bought a 5 ton 20 SEER Heat Pump. Unit is very quiet, runs on low most all of the time. The house is in LA (Lower Alabama) 30 mile from the Gulf of Mexico. Love the ECONET system. I am able to control the heat pump and my water heater from a app on phone. Helps save money as you can control the temperatures of both with the app when you go off or temperatures needs change with a large group of people in the house. System lets you know when it is time to clean or replace air filters.

In the span of 2 years, Ive had two Rheem Water Heaters. Both failed on me. One was a hybrid. It worked fine for about a year 1/2 then failed. After working with Rheem support which is horrible, I took it back to home depot and got a replacement. The replacement was a Rheem Gladiator series. My plumber installed the replacement heater and that one failed within about 3 months time. I will never buy a Rheem heater again.

Rheem Heating and Cooling - I called this number 1-479-646-4311 since I didnt see any contact number for customer service in their website. It is a good number for a low quality heating and cooling products business. Rheem is not a good company because they sell lemons for heat pumps. I had to spend more than $2,000.00 for a 3 years old unit in repair labor and R-410A. The unit had the reversion valve replaced before (only parts are covered by the Rheem warranty), more than a year ago, and now it needs the txv to be replaced. The unit was still leaking R-410A according to one HVAC technician that recharged the unit couple times. The contractor (Rolph HVAC from Seaford, Delaware) that installed our heat pump does not do business with Rheem, according to the owner/representative, because of bad experiences with that company. When I talked with the customer service representative from Rheem to complain about our heat pump, she said that Rheem will replace the part that is on warranty, but labor costs are between the customer and the installer. I had to explain to her that because of a defective unit from her company (Rheem), I had to spend money every year on repairs for a new unit that is only 3 years old and that should not be that way. This unit should be working without any issues for many years and should not be like what it is now, a money waster. The customer representative was helpless, and she referred me back to the company (who are making money out of this situation, of course) that installed the unit. This is not right - selling and installing defective units so the customer have to pay for repairs and labor for a brand new cheap Chinese heat pump unit. I will never buy a Rheem product again since they have these cheap Chinese defective new products and bad customer service.

My house came with a Rheem water heater. It was 5 yrs old when we moved in, after 3 year it started to leak and corrode around the top. We replaced it with another Rheem in 2013 brand new. In 2016 it failed, just stopped working. I called the plumber who installed it. He said nothing he can do so I called Rheem. They said I need to check it with a multimeter? The guy told me to go buy one. I asked my plumber who got on the phone and he somehow got them to replace the water heater, but I have to purchase another warranty.Five hundred and fifty dollars later to be installed it was working but not as hot as our last one. Then one year later 2017 it stops working again. My plumber is disabled and retired, so I call Rheem and after being on hold for hours they tell me again to get a multimeter to check whats wrong. If is electronics or an element they can tell me how to replace it. First of all, my parents had water heaters for 40 years. These only last for year? Im no electrician, Im not taking apart a water heater and fixing this junk! Im done buying anything from this bottom feeder. That is why they are in the home improvement stores. They are junk!

Purchased a 50 gallon water heater in 2011 with a nine-year Rheem guarantee. Awakened yesterday to a leak in the unit. Since I was 5 years into the warranty period, I did not expect much but called the customer service anyway. A polite technical representative explained that the element gasket had failed after I described the leak. Called my plumber who came immediately and determined that the unit failed. He replaced both elements. Still leaked. Called customer service again and they suggested something I did not understand related to the power supply. The plumber took the phone. Within minutes he whispered to me the technicians at Rheem were not knowledgeable. He asked one of the three he spoke to how many heaters she had installed. She told him she had observed an installation once. He spent 1.5 hours trying to get them to honor the warranty in any way.I went to Lowes and purchased a new heater which my plumber installed without charge. The final Rheem representative told me I had invalidated the warranty with the new installation. She stated we could have gone through additional technical assessment via phone had I not replaced the unit. I asked for one example and she stated Testing the junction box. I responded that she was talking nonsense and asked what other technical assessments we could have done. She repeated that it did not matter because I had replaced the unit and invalidated the warranty. Please read the other stories presented here. The pattern is the same. Rheem had no intention of honoring their warranty. Their representatives offer questionable advice (use a voltmeter, check electric supply in a leaking unit, etc.) and clearly could not respond to my plumber who challenged them.

I hope future customers read and take heed. Dont buy a Rheem hot water heater if you desire a good product and even fair customer service. I have waited since July for a refund check, that I had to pay ($225.00) to the contractor. He refuses to work with RHEEM. I can see why! He only worked on mine because I am a regular customer. Today (2 months later) I called to find out WHEN I should be getting a check. I was told 4-8 MORE weeks. Because I didnt submit my cancelled check with my claim - therefore - it hasnt even been processed. No call from them to tell me I needed to send cancelled checks. That shouldnt be any of their business. SO HERE I SIT - at least I have hot water now, BUT for how long? Who Knows????

I wanted to buy a Rheem Lifetime warranty Marathon hot water tank. They advertise that it will never need changing and will save you so much money in the long run. I was so excited I would never have to change it again... it seemed worth the extra cost... for sure. Luckily I remembered that my insurance requires that hot water tanks be changed every 10 years so I asked the insurance if they will accept this lifetime unit forever and they said NO. My insurance told me that 99% of insurance companies will still require that the unit be changed after 10 years regardless of the manufacturers warranty claims. Note: I am in Canada. Buyer beware!!!!

Had the one fail after 3 years and was told I had to bring it to Home Depot myself and then Home Depot only gave me a credit for lowest sale price of the unit instead of even exchange. Anywho as I needed a water heater and Id rather use the credit then lose it all I decided to pay the difference and bought the platinum edition unit with the 12 year warranty with 3 year in home labor coverage. However, 2 hours after install I noticed the pan was filled with dirty water. Turned out the internal tank failed. POOR quality control. No way this tank was tested at 300psi as the sticker states. Maybe the brand but not my specific tank! So meanwhile I just got done lugging old one into Home Depot, then this one home, installed etc. Now been trying to reach Rheem for 5 days straight but they are having phone issues. Finally get ahold of them and am told its under warranty so I can on my own dime and my own hurting back uninstall this unit, drive it to Home Depot and exchange it even though paperwork and stickers on tank say DO NOT RETURN TO STORE... So I guess this 12 year warranty just means that Im able to install/uninstall for exchanges for a period of 12 years worth of crap merchandise? What is the point in having a 3 year labor in home warranty if they wont send anyone to my home!

We purchased a hot water heater on December 6th, 2017 and it stopped working on December 19th, 2017. We called Rheem on the 20th and they dispatched a plumber to come out on the 21st, he showed up on the 22nd. He started up the unit and said we needed new parts and he would call Rheem to let them know which parts need to be shipped to the house. I called Rheem on Friday the 29th because the unit stopped producing hot water again and the parts were never ordered. Weve been without hot water since Friday the 29th. Hold time to speak to customer service is 40 minutes. Ive been calling everyday 2 to 3 times a day to see if the parts were ordered and still have no answer. Its -6 degrees and Ive been without hot water for 5 full days. Not acceptable! I would never recommend Rheem products to anyone! I understand that the unit itself failed but customer service is ridiculous!

The problem I experienced is a serious safety issue and I hope as many people read this and spread the word as possible. My Rheem 40 gallon hot water tank started to leak gas at the Honeywell valve internally. The tank is installed in a small closet which is a confined area in which combustible natural gas can accumulate. When I contacted customer service they tried every way they could to get out of sending a replacement part. Because of my experience and the seriousness of the issue I decided to do a little bit of research and discovered that I am NOT the only individual who has had this problem.I used to install hot water tanks when I was younger with a plumber friend of mine and I can tell you that I have never heard of this issue before. It just did not happen on the older non digital gas valves. I have since found out that these Honeywell gas valves are notorious for breaking down and they are used by many different hot water tank manufacturers. The leakage issue is a serious problem in a confined space natural gas can easily blow up and cause a fire. To make matters worse if you live in the country and use propane which is heavier than air the combustible gas will build up around the combustion chamber making an explosion very likely.These malfunctioning Honeywell valves are all over the internet and YouTube and have been a well known problem by the manufacturers for several years yet nothing seems to be done about them! I would advise people to avoid any tank with these potentially dangerous malfunctioning valves period. I would also advise people to avoid Rheem products in general based on my customer service experience. They should have been happy to replace the valve considering the dangerousness of the situation instead of asking so many questions and trying to get out of it. They dont have the customers best interests in mind based on my experience.A lot of the issues with this companys hot water tanks are with the Honeywell gas valve and malfunctions of said valve. Neither company seems to be interested in fixing this problem. I would stay away from these hot water tanks and these valves in particular if I were you! You just shouldnt have to deal with these kind of problems.

Total failure of gas water heater less than two months old. Nightmare dealing with Rheem. Took awhile to realize that they were not going to stand behind their product and provide adequate customer service. Cost us a lot of time and money, physical labor and mental anguish.

I replaced an old 80 gal propane standard type hot water tank with this outdoor tankless water heater this past summer. Overall it has worked as stated except it now takes about twice as long for the terminal faucet water to get hot. Though annoying, not overly serious. The prompt for this review was this morning when the hot water stopped mid-shower. I live in the Pacific NW, far more mild that much of the country and well within the working geography indicated by Rheem. Last night was cold (for us) dipping into the lower 20s. This resulted in a freezing of the condensation tube preventing it from draining causing the system to shut down with an error 29 (blocked condensation drain tube). This tube vents directly out from the bottom of the unit. I had to go out into the cold to investigate and found an icicle hanging from the drain which I removed then put a heat lamp beside and below to warm up the bottom of the unit. When it melted a rush of water came flowing out and the unit was able to be reset and return to normal function. I called Rheem tech support and the only suggestion was to insulate the end of the condensation drain tube. I dont see how this is going to help; the water will still freeze as it drips down to the bottom of the tube. I suppose my only recourse will to keep a heat lamp on the bottom of the unit on nights that it drops into the 20s! It seems to me that if this unit was designed to be installed outdoors in areas where it goes below freezing and that condensation tube has to stay free-flowing they would have figured out a way to keep this from occurring with a small heating coil or something.

I purchased a Rheem 50 gallon water heater in 1/2017 with a 6 year warranty from Home Depot. Its leaking & cant be fixed by me. I called Rheem today & you have to have serial # in order for warranty to apply. The Serial # doesnt come on the packet of info, or embedded into/on the tank, it only appears on a sticker which is put on the water heater itself, in the spot where water (if theres a problem, which there is) can run over. You cannot read the serial # & even if you have the warranty, they cant track down by your name only the model # & yes, thats right, the serial #. Is that ridiculous? Yes it is.

I bought this Rheem HVAC less than five years ago. It has so many problems such as bad compressor less than a year. Bad reverse value twice. Now I have to pay for labor and wasted freon. I did not want Rheem because of bad reviews but my contractor insisted on this brand. Please, please learn from my mistake. If a contractor insist on Rheem, go to another contractor.

Failure in 5 years and 10 Months and a 6-year warranty not honored: The Rheem water heater was installed when the house was finished in July 2006. The water heater failed in May 2012, having rusted through the bottom. The product was designed to fail shortly after the warranty date. Water heaters used to be considered durable goods, and that level of quality needs to be our expectation, given the nature and cost of the product.Rheem confirmed that the unit was still covered under warranty. However, the warranty terms and the procedure for replacement are unconscionable to the point where it would be more cost-effective to replace the unit at your own expense. So, we have a non-durable good and a difficulty to enforce warranty. Both of these conditions are illustrative of failure (and indicative of our national culture, which encourages corporate theft through planned obsolensce).I have sent a certified letter to Rheem on these issues and concerns. Lets see if the company will stand by its products. The reviews on this site and others dont give me much hope in this regard.

I purchased this AC/Furnace and had a problem with it not cooling and the Outside exchanger coming on and off all within the warranty period. The contractor who installed it, fixed it by putting more 410 refrigerant in it. When I asked about the on and off issue I was told that it was a cycling thing going on, was lead to believe that was a normal operation. Recently I had the same problem and another tech from the same company came out and told me it has a leak and he put 5lbs of 410 refrigerant in to fix the problem. He stated the problem was due to low pressure, that is why the unit did not cool and the reason why it turned on and off. Now I am 4 months over the 5 year warranty period, so I am told by the contractor and Rheem will not replace that portion as that is where the leak is without me paying for the cost of the part plus labor. The Rheem products are crap. I spent good money and had a contractor hoodwink me into thinking there was no problems with the unit when in actuality the problem was occurring during the warranty period. This unit should have easily lasted much longer than it did, but unless youre an ac tech youre not in the know. If you are looking to replace your furnace/AC unit look at another company. Rheem is one big rip off. By the way Im a Veteran. All Veterans beware. This company is like the VA.

I bought a brand new Rheem hot water tank from Menards. When we delivered it home, it was damaged BIG TIME!! We had to return it to Menards and made the sales representative open the other one to make sure there are no damages on the second one! Very frustrating, inconvenient, and unacceptable on their part!!! Im very disappointed in Rheem. The first and second time I called, I was put on hold for one hour!!! They dont care about their customers it seems. Will not purchase another product of Rheem again ever!!! I have photos of the damaged hot water tank and submitted it to Rheem. They agreed it was really bad. Do not buy Rheem products!!! Their customer service sucks!

Water heater (electric) dead after 4 years of use and flooded our garage. Rheem will not give any sort of credit or reimbursement for a new unit as they say it can only be returned to a plumbing supply store. They can not or will not deal with the public. No way to get a credit even with me willing to pay for a new one. Bad company, bad product. The Rheem AC in my office also went bad after 9 months, theyve garbage as well. Spend a few extra bucks for equipment that will last longer and a company that will stand behind their product.

Bought a 50 gallon, gas water heater. I had problems with every person that I spoke over the phone from Rheem. Even if my guarantee is only six months old, they have every excuse not to help me. Do not purchase a Rheem water heater. Bad in every sense. I had to contact Menards manager where I bought the product for him to call them and accept the purchase receipt from Menard.

I purchased a Rheem 4 ton heat pump in Aug 2015. Ive had a service contract since I purchased it. Last October I had to add freon to the unit when serviced. Now I have a complete leak of the system. They say it could $1000. repair even with parts covered. They dont cover any labor even though I kept service contract on unit. This unit is three years old and faulty. Dont buy a Rheem.

We installed a brand new Richmond 40 Gallon (Rheem) water heater which we purchased from Menards. It has a faulty Thermal shank. This has left me (and a renter) out of hot water for 3 days, while waiting for the part to arrive. Unfortunately no one has the part in town and there are no service technicians for the Saint Paul Minnesota area. I have called 15 plumbers off the list that was sent to me and I had difficulty finding one who will come out on short notice. I will not trust that I can have someone arrive after hours (@$259 an hour) and still be reimbursed. I will have a person tomorrow morning, but that means I will literally be boiling water for my renters bath. I am not looking forward to the paperwork I need to fill out for my claim. And I am disappointed that I will need to wait for my check to clear as proof of payment before finishing my claim. This is just more of a time delay to an already time consuming situation.This purchase has hurt my rental business. I will encourage others to buy another brand - especially Rental Managers and landlords who cant afford this type of hassle. I wish I could have just returned the product, but it is already filled with water and the gas and water lines are installed. I dont dare try to haul it back to the store for fear that it would be damaged on the way and then Id have an even bigger drama on my hands. And one more frustrating bit to this is the wait time when calling in. It was near a half hour. (Though the service line is faster).

DO NOT PURCHASE A RHEEM AC as they are unscrupulous! I bought and had installed a new RHEEM AC in 2014 that came with a 10 year parts warranty from RHEEM. Because the HVAC company that sold/installed the unit failed to register the unit with RHEEM within 60 days, which I had NO WAY OF KNOWING, RHEEM ONLY honors 5 years of the warranty and not 10 years. Rheem would NOT bend on these rules even though I am the original homeowner with the unit currently installed nor would they allow me to speak to any RHEEM executives. I filed a complaint with the Florida Attorney General for this unscrupulous behavior! Their CEO is JR Jones who has no contact information on their website or LinkedIn.

Purchased brand new 5 ton rheem a/c for my home 5/14/2014. The unit is junk. Replaced so far coil, motor, freon, etc. My wife has heart disease and weve paid out so much $$ and now 2 years later we are still without a/c here in port st lucie, fl. We live in a community of over 2000 homes many, many of which have had same issues with their Rheem a/c. They are junk, junk, junk.

Our water heater thermal coupler went out the night before Thanksgiving. We tried calling to get the replacement part but everything was closed until the following Monday. We called the tech support and the customer service said that he has been doing his job for so many years and it was not the thermal coupler and said it was the gas control unit. We took his word since he said he was the expert. We paid to have it expedited for next day. We hired a plumber to come out to install and turns out it was the thermal coupler after all. I paid for the plumber for the service call. I called Rheem and after over an hour waiting was finally able to talk to the manager and he agreed to refund the expedited delivery charge. Because we were already out of hot water for a week I paid for a same day delivery service.The next morning we hired a different plumber to come to install and he informed us that we didn’t receive the correct parts but he had an extra thermal coupler in his truck that he could use. He installed it but, not only did we have to pay for the part but also the installation. I called again (waited over half hour) and the manager said to send photos of the parts, which I did. He sent an email for me to call to discuss.Again, waited on the line only to be put through to someone else, went through the whole story again only for them to tell me I had to speak to another manager. Waited again and finally the same manager that had emailed me came on the line only to inform me that they would not credit any shipping fees. I offered to compromise and pay for the same day service but he refused, was condescending and not willing to help at all. I highly recommend you stay away from any RHEEM water heater products. Both plumbers that came said that they are the worst to deal with.

Bought Rheem water heater Dec 2019, failed May 2020. Called for warranty service and was told 2 weeks out for repairs. Unacceptable time and had to try on our own to figure out repair. Why is this our time to find answer.

We replace a water heater April 2015 with a Rheem electric tank in our vacation rental. Sept 2016 our tenant called us to say there was no hot water. Couldnt believe it. We had a plumber attend the condo to find out that the wires on top of the water heater were fried. We needed a new hot water heater of course. This happened on a Saturday and Rheems office was closed.I called Rheem on Monday for them to tell me I had to go through who I purchased the hot water tank through which was Home Depot. A representative at Rheem told me they would reimburse the labour to install the new tank. Im still waiting as of today being February 13, 2017. Rheem has the worst customer service I have ever had. They tell me someone will call me back in a day or so. They tell me it takes 6 to 8 weeks for an answer. Wow its now been 6 months and still no answer. I am so done with them. NEVER PURCHASE A RHEEM PRODUCT!!!

This companys products, customer service as well as replacement parts are absolute junk! Customer service is horrible! I catch them in lies every time I call customer service. They even wanted to keep the sales tax & shipping fees after a refund. This is a very shrewd company & its customer service is awful. 0 out of 5 Stars. Absolute worst water heater Ive ever purchased. The last one I purchased was in my old home that had the water heater going for almost 20 years WITHOUT CONFLICT before I moved out. I dont remember what brand it was. Certainly not RHEEM or GE.This 2-year-old water heater is scrap. Its been popping louder than any water heater that Ive ever been around & the pilot light wont stay on even after customer service told me that it was firstly the burner (covered under warranty only a few months into purchase) then recently It started to shut itself off due to oxygen deprivation. They told me it was the NG controller so I purchased it thinking it would fix the problem. Well, it didnt & since they dont take back these parts, they simply refund your money if they were wrong but they wanted to keep the shipping as well as state sales tax. I had to talk to a supervisor just to correct this issue & they greet me with HEY, Manny - Very unprofessional. Must be Appalachian English (obviously not a true English) or possibly Ozarkian (from the Ozarks; of course) or quite possibly backwoods patois (gibberish) clearly all being from the south.

Our water heater has been in service for roughly 1 year and has developed a leak in the heat exchanger. Rheem advertises a 12 year warranty on the heat exchanger, but they have denied my warranty claim. They have my money, so they are content to find excuses to deny claims rather than stand behind their products. Almost $2,000 down the drain. Now I have a piece of junk to dispose of and extra plumbing to decide what to do with. I will never again buy a Rheem product. Buyer beware. Other companies seem to have higher customer satisfaction. I would strongly recommend buying from one of those other companies.

I moved into a brand new home in April 2016. I started having issues with my Rheem tankless water heater approximately 5 months after move in. It kept displaying a error code 12. The builder immediately had his plumber come out. We also included the gas provider in attempting to solve the mystery. After very extensive inspection, it was determined there were no issues at all with plumbing of the gas. Rheem sent another plumber out to change the fire rods. That seem to fix the issue. But, the error code returned approximately 2 months later. At that time, they sent another plumber out to do the same thing. Well, here it goes again... The same error code is back. Rheem has been very unresponsive to my requests. My family and I have had to endure this nightmare for a year and a half. Supposedly, we purchased the “top of the line” unit from Rheem. However, the service I’ve received so far doesn’t reflect that at all. Rheem needs to do the right thing, and replace the unit.