Installed this water heater on 11-23-19. Had two leaks right away. One from the cold water nipple and one from the pressure relief valve. I fixed them, now water temp is 98 degrees. Called the warranty department and there are no techs to service this water heater in central PA. Told me to call a licensed plumber to fix it and they will pay for the repairs. I called several plumbers and finally found one to come out before the holiday. He will not deal with the warranty company so I have to pay the bill and then submit that to Rheem. They then told me it would be 4-8 weeks before I was reimbursed. The representative was rude. When I told him I would never buy another product from this company he simply said, Okay, bye and hung up on me. They do not deserve any stars.

We bought the Rheem Water Heater 2 years ago. First 6 months, the Honeywell gas control light flashing 7 times and no hot water at all. My husband called Rheem, they said the Gas Control failed. They charged around $100 for sending a new gas control. Recently, the gas control failed again. This time is in cold season and we waited one week for the part coming. Thats horrible when we do not have hot water in used. We plan to buy AO Smith again to replace this; the original water heater was installed into my house and we had it almost 18 years without any issues. Thank you for reading.

I purchased a Rheem 50 Gallon Electric Hot Water Heater in September 2018 (almost three months ago). Its broken and I have no hot water. I called them and they sent a horrible service tech out to my house who could not fix it. Prepare to be on hold for long periods of time when you call Rheem. I wish I never bought this hot water heater and I hope others see my review so they can be saved the heartache, tears and stress that Ive been going through.

The problem I experienced is a serious safety issue and I hope as many people read this and spread the word as possible. My Rheem 40 gallon hot water tank started to leak gas at the Honeywell valve internally. The tank is installed in a small closet which is a confined area in which combustible natural gas can accumulate. When I contacted customer service they tried every way they could to get out of sending a replacement part. Because of my experience and the seriousness of the issue I decided to do a little bit of research and discovered that I am NOT the only individual who has had this problem.I used to install hot water tanks when I was younger with a plumber friend of mine and I can tell you that I have never heard of this issue before. It just did not happen on the older non digital gas valves. I have since found out that these Honeywell gas valves are notorious for breaking down and they are used by many different hot water tank manufacturers. The leakage issue is a serious problem in a confined space natural gas can easily blow up and cause a fire. To make matters worse if you live in the country and use propane which is heavier than air the combustible gas will build up around the combustion chamber making an explosion very likely.These malfunctioning Honeywell valves are all over the internet and YouTube and have been a well known problem by the manufacturers for several years yet nothing seems to be done about them! I would advise people to avoid any tank with these potentially dangerous malfunctioning valves period. I would also advise people to avoid Rheem products in general based on my customer service experience. They should have been happy to replace the valve considering the dangerousness of the situation instead of asking so many questions and trying to get out of it. They dont have the customers best interests in mind based on my experience.A lot of the issues with this companys hot water tanks are with the Honeywell gas valve and malfunctions of said valve. Neither company seems to be interested in fixing this problem. I would stay away from these hot water tanks and these valves in particular if I were you! You just shouldnt have to deal with these kind of problems.

I purchased the biggest, best tankless hot water tank Rheem makes. After two years it starting leaking like a sieve, so I took it back to Home Depot where I bought it and they replaced it. Two years later same issue, same problem, but this time it quit totally. Efficiency is nice but the aggravation every two years is not worth it. Stay away from this junk!

The company recalled the unit. It started a fire in my house. They didn’t bother to ask if everyone was ok after the fire. They wanted to repair the damaged water heater. It was totaled. The fire department pulled out the electrical system to make sure the fire was out. I sprayed a whole can of fire extinguisher in my garage. Made a huge mess. Didn’t care. I called. They said they would find a technician. They didn’t. I had to find one. Finally after a lot of calling found one. Got amount authorization from them. I submitted my invoice twice instead of invoice and receipt, resubmitted with corrected info. Now they want my credit card bill to verify the receipt was real!!! They all need to be subjected to having on fire in their home. So they also won’t cover the extra $200 for the new water heater which I wouldn’t of had to get if the one they sold hadn’t started on fire. So please don’t ever buy anything from them. Put them out of business!

We had a Rheem two-stage R-410A Heat Pump (4 ton) (2 speed) outdoor unit with matching 4 ton air handler (variable speed) installed in September 2014 by Home Depots contractor ARS with county permit. We know it was professionally installed correctly. We signed up for the service program with twice yearly inspections for maintenance. Everything checked out until our March 2017 service call when it was discovered that the static pressure was too high. When the air handler panel was removed you could see that 2/3rds of the A coils was covered with frost, a result of internal restriction. Also, on close examination, you could see rust all around the tubes where they came out and went back (U shape). My contractor did a replacement installation of the coil unit. The unit itself was covered by Rheems 10 year warranty but not the labor, so I was out $997. This for a coil unit that was not 3 years old, the date of manufacture was July 2014, installed September 2014. Very poor quality. What is most interesting is that the replacement coil unit is all aluminum. The contractor/installer said all the new Rheem units similar to mine now come with the all aluminum coil units. This tells me that Rheem knew it had junk and switched out to the all aluminum, which will not have a rust issue and hopefully not an internal issue with restrictions.

I have a Rheem HVAC system. It is 6 years old. Furnace goes out every winter, AC goes out every summer. Although the parts are covered under warranty, I have to pay labor. Additionally, I have to sweat or freeze until it is fixed. Contacted customer support, no help or empathy whatsoever. Dont get RHEEMED by this company.

We had a Rheem Gas water heater that was continual problem. Rheem sent us new parts and the gas valve switch continued to be an issue. We paid for a plumber to come out twice. They then keyed the unit is unrepairable and had their service tech come out to replace the heater. I had to go to the Home Depot to exchange the water heater with them because I had purchased it. I was charged an additional $160.21 for the exact water heater unit because they said they price had gone up in the last year. I called Rheem and they said that it was not their issue and that I needed to follow the procedure for Home Depot. I asked if I was supposed to pay for a new price or a straight exchange and they continued to repeat over and over that I needed to follow Home Depot procedures. I feel like I was not taken care of well, had to pay for a plumber twice to come to my house and an additional $160 because of their faulty water heater. I would not purchase this brand again.

On Oct. 3, 2011, I ordered a part for my 4 year old water heater. It was because my repairman said that Rheem will not send them to repairmen so they can repair it, and that I can only get one part replaced. If it goes bad again, I have to replace the water heater. Its not good. So, we contacted Rheem and ordered the part at approximately 2:00 pm. They said it would be shipped over night. It wasnt. I called them the next day. They said it was not going to get here until the next day. I thought that by buying a name brand water heater, it would be reliable. Unfortunately, that is not the case. Whatever happened to customer service? The people I talked to were just a call center, so they really didnt care.

Purchase gas water heater August 2020. May 2021 gas valve became faulty. They shipped one out (2-4 days) and finally had someone schedule to come out after 7 days with no hot water. They proceeded to tell me that the gas valves for this unit manufactured between April and October 2020 are faulty and are having all kinds of issues. I was assured that the one they replaced in May 2021 that the issue was fixed and I would not have this problem. Now it is December 2021 and the gas valve has broke again. Only now I no longer have a labor warranty and I have to pay out-of-pocket for that. They do not stand behind the product. Customer service is extremely rude and unhelpful and they do not care whether you’re out of hot water or not. All they do is make excuses. I will never purchased one of these again.

My 8-month-old Rheem water heater GUSHED all 40 gallons that were in the tank. I called Rheem and was told I was not covered because their warranty begins when THEY manufacture it, NOT when you buy, install it! I asked the less than professional customer service rep how I would know it was manufactured and with a snicker, she said, Oh, you wouldnt. I spoke with 4 people throughout the day, each with a different explanation. They emailed me about doing a leak test which only flooded my utility room A 2ND TIME! Never, never, buy another Rheem water heater again. They are obviously poorly made, and their customer support is worse!

Very disappointed with Rheem ( 2-ton 15 Seer HVAC). After a 1 1/2, Unit leaked freon and wasnt covered by a warranty. Could not contact a customer service representative to help. This is me first Rheem, and it will be my last.

Please before you buy a Rheem HVAC, research the quality of their coils. A year after purchasing a new system I have been experiencing dirty sock syndrome. It is a known issue with the coil and there is a known fix, the coils need to be dipped with in a bronzing solution or an epoxy. This prevents mold and bacteria buildup on the coils and then spewing the spores throughout your home. Rheem calls it an environmental issue and refuses to reimburse for the costs to have the problem remedied. After installation either a UV light or a Global Plasma System at my expense, my issue may be resolved, again Rheem refuses to reimburse my costs. I am also reading that their coils have a problem with corrosion and failure, once again a problem corrected by dipping to prevent the corrosion. Buyer beware, the limited warranty is just that, extremely limited, no labor to replace defective parts, no Freon replacement costs on defective equipment, no labor to correct their known issue with dirty sock syndrome. I guess they think these things just magically fix themselves. I bought my unit from an authorized Rheem dealer and was told these were some of the best units on the market.

Just replaced 2 gas water heaters with new Rheem water heaters. After three weeks the 1 went out and I have waited a week now for Rheem to send a technician. When I call to follow up I’m given the run around with no commitment to repair anything? I’m beginning to believe these warranties are bogus? I keep calling and cannot get a commitment date for a technician/plumber to come out and repair this water heater that cost me over $1100.00. I need hot water! I don’t understand why Rheem cannot find a plumber when there are plenty available? They try to make you believe that they have special technicians to repair Water heaters but no one can make a commitment or even find a plumber? I think this warranty they supposedly provide is nothing more than a sales scheme to draw in unsuspecting customers to buy their water heaters. I’m very disappointed in my experience so far????.

I had a new 50 gallon water heater fail under one year of installation: i.e. Bad thermal sensor. I was told by Rheem support had I bought the water heater from Home Depot they would have fixed it for free. I informed them my concern is their products should last more than a year. They even refused to cover expedited shipping costs.

I had a professional install a new water heater. The old one had finally quit working. He installed a Rheem. When he turned the water on and it had time to heat water the first time the pressure valve wouldnt stop leaking. So I called Rheem and after a fight they agreed to send a new pressure valve to me that I installed. That stopped the leaking for a couple years. Still under warranty 4 years later it starts to leak again... I call them back and they wont send another pressure valve out but tell me I have to install a thermal tank? I have the lowest pressure of all my neighbors and none of them have a thermal tank why should I, now, need one? They say if I install a thermal tank and it doesnt fix the problem that it is probably the water tank. What a piss poor company... Never again will I buy or allow a Rheem on my place!!!

WE had a Rheem water heater installed on December 3, 2020. Almost immediately, the water smelled of rotten eggs. We have softened water and it is not from a well. No problems like this with our previous Whirlpool water heater. Rheem says we need to replace the anode rod and are giving us no help at all. So, we need to pay for a plumber to fix this problem on a brand new water heater. VERY disappointing.

Water heater heating element went out after six months. Rheem service department had no interest in helping or paying for repair after I had it fixed. They were rude, unresponsive, and unproductive. I will never use their products again.

We installed in January 2010 an RGRM 95% efficiency brand new furnace with an authorized contractor from Rheem. In September of 2010, we had to call the dealer to help turn the furnace on. We are once again unable to get the furnace to turn on this October. The Rheem technician is asking us to call the dealer back in and pay for labor. This is a brand new furnace, why should we have to call the dealer in every September/October to help start this furnace? Obviously, we have a faulty unit that Rheem is refusing to help us with. An older 30-year-old furnace did not give us any problems. This is supposed to be a brand new furnace and Rheem is asking us to purchase an extended warranty

We recently called their CS to deal with defect with our tankless water heater. The customer service was absolutely HORRIBLE. Rude, aggressive and absolutely outrageous in their behavior. I dont ever recall being treated this way by any firm. A CS rep named John literally spoke to me like he was in a fight with me. Offered no details I needed and was short with every answer. I WOULD ABSOLUTELY advise you stay away from this company and their products.

I purchase my unit in 2013 and have had trouble with it ever since. The heat works fine, but the a/c does not work for an entire season. When it was first installed it would not stay on because of the water sensor. I had to reset the sensor multiple times, until they finally replaced it. Turned the unit on in 2014 and it didnt come on. They had to come out three times that summer. Now its 2015 and again the unit would not come on. They got it running. A month later it is frozen up because it is leaking. They put in a sealant and now another month later it is leaking again. They refuse to replace it and just keep wasting my time fixing it.

Had a Rheem air conditioner 2 ton 16 SEER installed, but very unhappy. It runs every 8 minutes and the air never feels crisp, only humid. Im worried about having mold and electric bill being higher since it runs so much. Wouldnt have done this had I known about the new rheems.

My house came with a Rheem water heater. It was 5 yrs old when we moved in, after 3 year it started to leak and corrode around the top. We replaced it with another Rheem in 2013 brand new. In 2016 it failed, just stopped working. I called the plumber who installed it. He said nothing he can do so I called Rheem. They said I need to check it with a multimeter? The guy told me to go buy one. I asked my plumber who got on the phone and he somehow got them to replace the water heater, but I have to purchase another warranty.Five hundred and fifty dollars later to be installed it was working but not as hot as our last one. Then one year later 2017 it stops working again. My plumber is disabled and retired, so I call Rheem and after being on hold for hours they tell me again to get a multimeter to check whats wrong. If is electronics or an element they can tell me how to replace it. First of all, my parents had water heaters for 40 years. These only last for year? Im no electrician, Im not taking apart a water heater and fixing this junk! Im done buying anything from this bottom feeder. That is why they are in the home improvement stores. They are junk!

I will never again buy a Rheem water heater, and I recommend you dont either. Two years ago I bought, had installed, at a cost of over 1200.00 a Rheem water heater. You would think that the manufacturer of this product would stand behind it. Well they dont. To have this unit fixed it cost me an additional 600.00 dollars. Their response was, Sorry sir. We cant help you. Two years for something that should of lasted at least eight years. By the way that is what they told me my warranty was good for. So do yourself a favor and never buy a Rheem water heater, or any other of their products.Shame on you Rheem. I am certain Im not the only one who got reamed.

WARNING - Be sure to register your Rheem Heat Pump. Without registration, you lose 5 years of your 10 year warranty. BETTER YET... DO NOT BUY RHEEM. If I could zero or negative star I would. My installer did not register my unit 7 years ago nor did I. I was not given a registration card to mail in. For the past 4 years, Ive had 5 techs here to work on my unit. Made a horrible loud banging noise that would wake us up at night. The blower motor was replaced. See-cell warped fan blade on condenser replaced. Thermostat replaced. Added 2 lb. of freon... All to no avail. Now the compressor is gone.I had AEP out when I got a $400.00 electric bill. They said air was not circulating evenly throughout- kept the unit running continuously. I had to close of 3 rooms to afford my electric bill. I mailed Rheem Corporation a copy of my dated bill, installation date, model #, serial # and copy of my 10 year warranty. Their reply was ... Sorry.. Theres no registration recorded, your warranty is gone. So Rheem Corporation is gone for me. My friend also purchased a Rheem heat pump and her unit is having the same problems. DO NOT BUY RHEEM.

Read the reviews, then run as fast as you can to find another supplier. At 15 years old, my old water heater was running fine, but I decided it was time to replace it before it died. I contracted for a Rheem Power Vent unit (a requirement in my situation), which made it quite expensive at $1,300 with installation. It lasted 30 months, and died with what turns out to be a common problem with the valve. The installing contractor sent the repair over to a Rheem specified service organization, who was not very responsive. It took me a day to get a call back, and they totally blew off a 3PM to 7PM arrival window scheduled for the next day, and called 8AM the following day (3 days) acting dumb, and said can we come now? They found the failing valve, but only after I stopped him from leaving, when it started up (as it always does), and the repair guy says see, its working. Sure, just wait 5 minutes for it to start ignition failure recycling every 2 minutes. Finally he saw that, went and got the part, and fixed it. I just got the bill. 3 hours at $125 (should be one hour) and $356 for the Smart Valve. Sure its smart for Rheem and the repair guy. Me, Ive just spent over 1/2 the cost of a new unit, to fix one that is only 30 months old. Where is the warranty?

I replaced my water heater with a 50 gallon propane unit after my previous water heater failed. I dont recall which brand was replaced but it had been trouble free for years before the bottom rusted out. The new unit started having hot water consistently issues and because the warranty department said they were out of stock on replacement control valves which troubleshooting identified as the problem. I was authorized to get a new replacement water heater from HomeDepot. Within a year, the water temperature stopped holding. Warranty sent a new control valve. This took care of the problem for several months until it repeated. This time they wanted me to contact a repair company to verify there were not external issues like low propane pressure, water supply issues, etc. All checked out and they sent me a new control valve. 7 months later, and the problem repeats! I called again, got transferred and put into a queue with a half hour delay and hung up in frustration. Ill call again when I have more time but I have lost all confidence in this brand. When I had asked a previous service support tech at Rheem about the issue, he said they were getting the parts out of Mexico and chuckled.

Purchased a water heater 5/26/20 and it stopped working within 10 months. Called company and they stated that a part in water heater was faulty and they would replace it. They sent me an e-mail that I was able to pay up to $450 for product and installation. Needless to say, the contractors that I spoke to, laughed at that amount. Plus, I could not get any of their contractors out for at least another 2-5 days. I called back and spoke with a supervisor who said I could take it back to store and get replacement. I told her I did not have receipt but I did purchase date and product registration. She said that would not be a problem because they have the ability to look that up in their system. The store only prorated the product. I called again and spoke to another supervisor, Mike #**. I told him that the price difference it ended up costing me was $65.42. He said they would not be able to reimburse me because I didnt have original receipt. I told him that the supervisor I talked to previously said it would not cost me anything. I exchanged the water heater for the EXACT same water heater and they would not reimburse me that difference. Their product did not last 10 months and they obviously do not care about their customers. They do not back up their products. DO NOT BUY!!!

The units condenser (Model RA1660AJ1NA) stopped operating after 1.5 years. I call the service rep and says best delivery will take a week of more (its July and hot). We await service call back on shipment and no word. We call again. No idea when the part arrives. Email to Rheem about the problem and desire for expedited service. No response. Im not sure what quality parts they have but I feel their professional behavior is unacceptable. The customer is unimportant and not worthy responding to. Unfortunately, I made a big investment already and cant back it out. But if you are in decision mode, think twice before committing.

Installed AC in September 2012. I am now in need of a fourth reversing value. Total cost less current charges $2000. Local representative has recommended replacement of outside unit at no cost. But I would need to purchase air handler in attic. When I questioned this he stated they only come as a package. Called Rheem warranty department. They confirmed they only came as a complete system and I would need to purchase the replacement air handler. I questioned that logic as since the original outdoor unit was being replaced due to a problem the attic unit should be replaced at no cost. The system has been down since the first week of July 2018. Have made several follow up calls to no avail. Stay away!

All I wanted to know is to how often the recirculation pump needs to be programmed on my Rheem Platinum Tankless water heater. I tried the learn option and it didnt work good at all. Every time I have called I get to talk to someone, give all my info, just to be transferred to level 3 or another dept just to be on hold 30-40 min. Finally, when I do get to talk to someone, the different guys Ive talked to were very rude, disrespectful, and honestly didnt seem to care if I got an answer or not. Never will buy a Rheem product again. Tech support terrible.

We purchased a Rheem air conditioning unit 3.5 years ago. The unit is still under warranty, but I had to spend $600 in labor to fix the damage THEIR faulty equipment caused to my unit!!! Last week I had to have a new condenser fan motor installed and the unit kept shorting. After the A/C contractor came out today, I was told the faulty fan motor caused damage to coils and have to be replaced for $295!! I am extremely confused as to how I am responsible for labor to fix damage Rheems parts caused to other areas of my unit.

In Dec 2012 we moved into our new home, over the Christmas/New Year period the hot water system broke down, I rang Rheem and reported the problem, January 2013 it was repaired under warranty, the fault being a leaking gromit allowing water to enter the circuit board. 2nd repair was in April 2014, the system required a reset, which Rheem was contacted and sent a electrician to perform the reset which wasnt covered by warranty and costed $99. 3rd repair, same problem, required a reset, but before the electrician left the system faulted again. The system was then put in bypass mode till a diagnosis could be made, a period of about 1 month. Note: while in bypass mode the system uses more power due to only heating a small amount of water in a secondary system much like a kettle.This job was then handed over to a refrigeration mechanic who two weeks later had to remove the heating unit from the system and take to town for repair, another three weeks passed when I called to check on the system and was told they were waiting for parts. Another two more weeks passed and I called to check on the job, parts had arrived and were being fitted. And a couple more days the unit was back on the hot water system (this period was approx 2 1/2 months of the system in bypass mode, costing more to run, and not being efficient as the manufacturer claimed, the next power bill was huge). 4th breakdown, the system worked for a little while before it stopped again, and was out of service. It was back in bypass mode for another two-three weeks while parts were ordered, the unit was removed again from the hot water system and sent to town for repair. Two week later it was returned and refitted.In December 2014 I contacted Rheem and spoke to Peter **, their customer service manager, and voiced my concerns that the system was almost out of warranty and now it is noisier due to being pulled apart so many times, and the run time was excessive and I felt it wasnt cutting out when it should, it wasnt cost efficient as they claimed it would be, and if it was to fail one more time I would have to replace it with another unit of a different brand, as I couldnt afford to keep repairing it and paying the high power bills it caused, and that I had lost all faith in their product. Peter assured me the system working within spec and would continue to function. 5th breakdown, 2/6/15 the system failed again, I called Rheem at 0800 that morning and reported it.Around lunch time I had not received any return phone call, and as I was leaving the following day to travel interstate, I decided to call a plumber and get the system replaced with a standard type hot water system so my family wouldnt be without hot water in my absence. 16/6/15 I got a return phone call from Rheem saying they would replace the system with a new model heat pump system, but I informed them that the system had already been replaced, and it was now out of warranty.After more emails to Peter **, and providing him with invoices for both the new system and the original failing system, copies of power bills and a photo of the installed new system, he has decided to refund me the cost of the new system $1375, plus $300 towards excess power. And not refund me the cost of the failed system $3080, as I had an opportunity to accept his offer of a new system back on the 16/6/15, two weeks after the system had failed and been removed and replaced. My argument is that he had the opportunity to replace the system in December 2014 when I voiced my concerns to him via phone call and not two weeks after the failed system was removed.

We built a new house in 2013. Our Rheem 50 gallon water heater is only 8 years old but of course, this happens right after the warranty is expired. We finished our basement about a year ago. Thanks to this water heater failing, we now have to replace not just the water heater, but all of our beautiful new hardwood flooring, the carpet in the bedroom and some of the drywall. Original water heater = $1,000. New water heater = $1,000. Homeowners insurance deductible = $1,000. Time off from work to remove everything from the basement to pull up the flooring = $840. Total cost of owning this thing = $3,840. Steer clear, folks.

Our tankless water heater failed within the extended warranty time, no problem, we will just contact Rheem customer service and get them to send a new one. Paid $80 in shipping, installed the water heater, errors out with an ambiguous error code 13 while using water at a normal flow rate. Dozens of calls to Rheem customer service, they tell us we need to have gas guy come out and check our gas service. We have to pay $200 for that check of the service, and it turns out the service is fine. Call Rheem about their defective unit and advise gas is fine, they start their claim for sending another replacement unit, another $80 for shipping.We have not had hot water now for weeks and will be waiting for another week and a half for a new one to be installed. I started looking into the company to find out that, they have a TON of defective units out there and unfairly expect the customer to shoulder the burden of proof, and costs associated with shipping, inspection, and installation. Will never buy or recommend Rheem to anyone, unless I really want to tick them off.

Purchased a Rheem central a/c system July 2014. Since that time I have experienced a number of problems from leaking refrigerant to replacing the evaporator coil. Beware of promises that parts are covered under warranty. Refrigerant has cost me over $400 and labor to replace defective parts can average $650! DONT BUY RHEEM.

While we understand the terms of a warranty, when a product dies only a few months after the warranty expires it is extraordinarily disappointing. When we spoke to Rheem about this matter and were concerned about what appears to be a planned obsolescence of a product, they could have cared less. They were disrespectful and rude. Given the option to purchase another water heater in the future we will NOT use Rheem. And when we checked at the local Home Depot we find their warranty which was 9 years has now been reduced to 6 years. And based on their previous warranty if you purchase a Rheem expect it to die around 6 years and a few months. Sad and disappointing.

I wish some told me not to buy this water heater from Rheem. Day one: the water heater will not stay on. We called and they sent a new thermostat. It happen over a weekend so that was 4 days no hot water. Here we are 4 months later and the hot water heater wont stay lit again. Weve been on hold the whole day waiting for a customer service personnel that never answered the phone. I finally hung up around 3:30 p.m. to call back and find out that they are now closed. Are so many people unhappy with their water heaters that I couldnt even talk to a person? Guess so. Ive given up. I guess Im out of the $792 I spent because Im buying a different new water heater. I dont have $800 to waste. This will hurt my family. Rheem should be ashamed.

We have a new Rheem water heater that failed after 3 days after it was installed. We are now almost a month taking cold showers. The plumber is trying his best but Rheem is very slow to respond. They dont care and the important thing to remember is They dont care! Water heaters are one of the last frontiers of scandalous behavior towards consumers. They are all bad.

Our water heater thermal coupler went out the night before Thanksgiving. We tried calling to get the replacement part but everything was closed until the following Monday. We called the tech support and the customer service said that he has been doing his job for so many years and it was not the thermal coupler and said it was the gas control unit. We took his word since he said he was the expert. We paid to have it expedited for next day. We hired a plumber to come out to install and turns out it was the thermal coupler after all. I paid for the plumber for the service call. I called Rheem and after over an hour waiting was finally able to talk to the manager and he agreed to refund the expedited delivery charge. Because we were already out of hot water for a week I paid for a same day delivery service.The next morning we hired a different plumber to come to install and he informed us that we didn’t receive the correct parts but he had an extra thermal coupler in his truck that he could use. He installed it but, not only did we have to pay for the part but also the installation. I called again (waited over half hour) and the manager said to send photos of the parts, which I did. He sent an email for me to call to discuss.Again, waited on the line only to be put through to someone else, went through the whole story again only for them to tell me I had to speak to another manager. Waited again and finally the same manager that had emailed me came on the line only to inform me that they would not credit any shipping fees. I offered to compromise and pay for the same day service but he refused, was condescending and not willing to help at all. I highly recommend you stay away from any RHEEM water heater products. Both plumbers that came said that they are the worst to deal with.

I wish I knew now what I should have known then. I purchased a 2.5 ton Rheem unit in Jan 2012 and had it installed for my 1000 sq ft condo in AZ. No problems at first but then in Aug 2016 the unit started blowing hot air and had techs come out. After spending almost $1000 for coil cleaning, new blower motor plus other stuff the unit was running again. Then in 2018 it started blowing hot air again. This time I had a handyman who was working on my condo told me the coil were frozen over and let it run blower only for 24 hours and let it thaw out, that worked. Now forward to Aug 2020 in AZ with the temps averaging 114 outside plus covid happening the unit again started blowing out hot air. Techs again come out. Tell me it needs parts, Freon, new condenser and maybe that would fix my problem. It would be about $4000 and it was not guaranteed. It would not happen again. I was told by two companies that Rheem units are a piece of crap and they do not sell them at all. I purchased another new unit. I do not think things should break in less than 10 years. Wish I also knew that Rheem has lawsuits against them in 2014.

I bought a Rheem furnace 2 stage variable speed and A/C unit. It was installed in summer. In winter, I noticed that furnace kicks in directly in the second stage and never works in the first stage. It is too noisy and heat variations are high. I tried for 3 months to determine the contractor to come and fix the issue. It was not an emergency, but the unit was under warranty and did not do what was supposed to do. After 3 months, the contractor comes and tries to call the dealer in order to get support from them as the contractor did not know what to do (despite the fact it seems a very simple setting). I took 2 days off, and every day the contractor cannot reach the dealers technician despite the fact that this was scheduled in advance. I was frustrated and tried to send a complaint directly to Rheem. I filled in their contact form (there is no way to contact them via phone) and wrote a long note venting my frustration and bad experience with the whole chain. And at the end, when I tried to submit, it didnt go through. I tried 6 times and every time, it failed without telling me what the error is. So in the end, there is no one to contact at Rheem to explain the situation, and how the dealer and the contractor and possibly the quality of their product affect their reputation. In the end, I am a very unhappy Rheem customer, and I would never ever recommend someone to buy a Rheem product due to the overall experience I had with all 3 entities involved (producer/dealer and contractor).

I purchased a Rheem hot water heater from Lowes. It worked for six months then started tripping the reset button. Tried to exchange it at Lowes and they said I had to call Rheem. After half a dozen calls they shipped me a part they said would fix it. It didnt. I cant afford to buy another new heater so for the past 18 months we have to push the reset button and wait an hour to use hot water. I will never buy another Rheem product. They do not stand behind their products.

I have a 5 y/o water heater that has a leak. I have replaced the exhaust fan already. I have sent them photos of the rusted and rotted away parts because of the leak. It’s under warranty. They are refusing to replace it.

10/11/19 I bought a Rheem 50 gallon hot water heater with a 10-year warranty. Model #: PROE50 T2 RH95. Serial #: Q401935323. 10-Year Warranty #:02-0415647. Installation by the Water Heater Guys was done professionally. When I tried to register the 10-year warranty, it was entered incorrectly as a 6-year warranty. Both Rheem & The Hot Water Heater Guys say they agree that I have a 10-year warranty, but my registration can’t be changed to show it. I must keep my water heater stickers & invoices to prove I bought it with a 10-year warranty, if I ever need it. Sound true? It is!

As part of a major remodel project, which included new plumbing and gas lines, we had a Rheem tankless water heater installed in the summer of 2012. In about 7 months we began to have trouble. When the hot water was turned on somewhere in the house, the tank would attempt to fire up but wouldnt actually ignite, and then the unit would flash an error code #11. The person needing hot water would wait and wait for it but would never get it. This happened more and more frequently. The plumber who installed it sent a Rheem rep out who blamed it on insufficient gas pressure, without actually testing the pressure. HVAC guy said we had large supply line to the unit. Rheem manual (only obtainable online) was of no help. Finally after months of a continually worsening problem, a person on the Rheem help line told us it was probably dirty ignition coils. She gave us instructions on opening up the unit and gently cleaning the fragile coils. Now we have to do this complicated process every few months. Very annoying! And the most frustrating thing is that my friends with other brands of tankless heaters have never had to do anything to theirs after many years and they LOVE their tankless heater. I HATE mine!

I bought a Rheem Water heater at Home Depot in Daphne, AL two weeks ago. From the start it leaked on the cold water supply side. Technical assistance sent two nipples and contracted a plumber to replace. Even after replacement of the two nipples, the leak was still there. Reaching out again to their customer support they indicated they had no contracting companies around Mobile, and that I had to hire a plumber myself for replacement and reinstallation. Meaning I would have to pay upfront and then invoice Rheem. They are not even interested in picking up their piece of junk back to investigate further the quality escape. Honestly, they should drop their current business for two reasons: poor product quality and very low-grade customer support. I will never buy their junk again.

I purchased/installed a 40 gal GE hot water tank from Home Depot just 1 month ago. Its a model SE40M12AAH, w/12-year warranty, and while its a GE brand believe the mfg is Rheem.When the top element is on the tank makes a loud hissing noise and you can almost hear it heating the water. This noise is constant when the hot water was just used, or is running. I cant even stand to work down my basement anymore because of this obnoxious unbearable noise. Sure am glad its not installed on a first floor living area.I called GE/Rheem technical support and the rep asked me what kind of water supply I have? I told him well water but its filtered, doesnt have any iron/sulfur/minerals, and is as clear as spring water.He told me the the top element probably has sediment built up on it and I need to remove it/clean with beach. I told him Ive lived here for 26 years, have had 3 hot water tanks, and none of them ever made this loud noise. I also asked how sediment would build up on the top element since if there is any it would build up at the bottom of the tank? He said I will still need to pull the element out and clean w/bleach. I asked him what tool I needed and he said I need a 1 1/2 deep-well socket to remove the element or a plumbers element removal tool. Think this is called a element winch. Regardless, I dont have one and he told me I will need to get one.The tech did say he would send me a complementary replacement top element.I cant believe after just 1 month of use Im expected to work on this new hot water tank. Should I expect this every month?? I purchased the more expensive 12 -month warranty hot water tank since I thought it would be better and last longer. Its already turning into a nightmare and wish now I wouldnt have gone with GE/Rheem.In looking over the warranty there is a 1-year full warranty where they are supposed to send someone out to replace defective parts free of charge. I sure wasnt offered this service and I saw nowhere in the warranty where they mentioned well water may be a problem. It sure wasnt with the other tanks I had including 2 which were Rheem brands.It should also be noted this tank is listed as a self-cleaning tank so how could any sediment be building up on the elements already?They sure dont build them like they used to. I also miss the exterior bottom thermostat control knob for turning down the temp up/down as needed, or down when you are on vacation. Now you have to remove the bottom thermostat cover, and insulation, to turn the temp up/down with a screwdriver.Ive yet to contact Home Depot on these hot water tank problems and it will be interesting to see what they say.Its kind of ironic Home Depot raised the price on this tank to $366 from $319 a month ago. Nothing like paying $47 more for a hot water tank Im already having problems with after 1 month of use.

I have 2 homes. Both had brand new Rheem tanks. Neither lasted 6 months. Customer service despicable. They sell you garbage. Take your money. Hour long wait times to get thru to a human. Offer to replace after hours of calling. Weekdays ONLY. My one home had 3 replacements. Other home had 2. 5 tanks total. None worked. Has one job. HEAT WATER. Threw them both away and paid out of pocket for a reputable brand.

We had a new air handler installed in our condo in the spring of 2014. Since that time, we have had the evaporator coil replaced three times and the blower motor replaced once. Although Rheem offers a ten year warranty for the parts, they will not pony up for labor for the customers out of pocket expenses. It cost me $1450. Despite the fact the coils are obviously defective, Rheem will not take any responsibility for a product that is less than reliable. They are so bad that they currently are saddled with a class action lawsuit. Save yourself a lot of money and buy a product from a credible manufacturer who offers a reliable product.. DO YOURSELF A FAVOR.... DO NOT BUY A RHEEM AIR HANDLER.

18 months ago I bought a Rheem water heater from Home Depot and had it installed by them. Friday night, May 25, the pilot light went out. We were unable to keep it relit. Called Rheem. (Has six year warranty.) Paid $1600 for the heater. They said it probably needed a Pilot Assembly Replacement kit. They would send one to my home from the parts dept. However, since it was the beginning of the Memorial Day weekend, the part couldnt be delivered until Tuesday!!! (Four days later). Their parts department wasnt open all of the three day holiday. So, on Tuesday morning, I called to track the part. They couldnt tell me anything, except it would be sent out that day, and arrive on Wednesday. Now five days without hot water. I asked to speak with a manager. Said nothing he could do would expedite the part. He was sorry. Very poor PR for Rheem. Additionally, Consumer Reports, that I belong to had no ratings for Water Heaters. Not a happy consumer today. Very upsetting.

We had our water heater replaced in Dec 2020 with a Rheem Performance 40 gal that was manufactured in July of 2020. August 13th 2021 the S.I.T. valve went bad, so I contacted Rheem on Monday August 16th as it was a manufacturer warranty issue. Rheem was quick to provide a replacement part and tell me they would schedule a technician. Three days later no part, no technician, no hot water. I called back and this time was told the first service rep had misspelled information and they would fix it and get things sent, but they had no technicians in my area so I could pay a plumber myself and submit it for eventual reimbursement.At this point I was losing patience, the following Monday August 23, we had now been without hot water over a week, but now I had replacement parts, but plumbers in the area werent willing to work on Rheem products and the ones that were were over priced. We are on a fixed income and thanks to other repairs and safety upgrades our savings was nearly gone.I contacted over 22 plumbers and finally just called Rheem back and told them they needed to send a technician because no one wanted to touch their product, if I had still been able to I would have gone to the basement and done it myself. The person showed no empathy so I asked for a supervisor and was put on hold for about 40 minutes, when I finally got the supervisor and was going over this whole thing I glibly remarked,I mean you guys obviously knew you were send out bad units, you have a line dedicated to the specific issue. To which the supervisor (Chris) surprisingly responded, Yes we know. This company knowingly send out bad units, to be installed in homes, offices, daycares... what if the valve had gone bad the other way and not shut off? It could have blown the tank, because relief valves fail more commonly than you would expect. This is a bad company operating on bad policy and in bad faith.

Buying Rheem Seer 20 heat pump/ac unit is the worst investment of our lives. Three months after buying it quit and installer said it needed to replaced but under warranty. Waited 2 months and installed in December. Incredibly loud!!!! Sounds like a loud compressor running beside the house. If the outside temperature gets cold it is very inefficient warming the house. At -10C (14F) it couldn't keep the house warm and we had frozen pipes! Incredibly disappointed to have to live with this horrible investment. If I win the lottery this will be the first thing I replace.

6 years ago, I purchased a RHEEM water heater from Home Depot which lasted only 3 years with only two in the household. June 18, 2015, I purchased an American Standard from a private retailer after researching the best water heater to purchase which also lasted only 3 years. It was a terrible, stressful ordeal with both companies. Rheem and American Standard each sent parts for their 6 year warranty stretching two weeks until Im stressed to the point of purchasing a new one because none of the parts solved the problem. Apparently this is what these companies count on... the customer getting fed up to the point we choose to buy another water heater for $800 every 3 years in exchange for a hot shower!!! I am a single parent working part time for LAUSD on summer break with $766 to my name. There goes our summer savings... again. Time to try another company. Im convinced all are the same... they may last 3 years with if youre lucky. Its like pulling teeth to get them to honor the warranty, and you will not get a replacement without spending a ton of money for a licensed professional in the process, which is why Im buying another brand. The water heater I had when I moved here lasted approximately 12 years with no problems. Old school. They dont make them like they used to. See you all in 3 years.

Actually we had to replace a part to central air approx. $120. But the electrician said to be prepared to replace your unit within a year. She's old and past her life expectancy. She's a good girl B/C most die well before this and she only had a couple problems, nothing major. I would stick same brand. Rheem. So we are now checking in on some. And glad we had heads up. Because we could look around and price.

We bought a Rheem water heater from Home Depot, it kept leaking. I called Home Depot. They told us to replace the valve, so we did, still leaking. Called to see what we should do. Told us to buy an expansion tank. If that didnt do it to return it. Returned it for a new one and guess what. It leaked too!!! I have never been so frustrated with a product. Even the guy that installed it for us mad. I hope they will let us return this one.

They dont make water heaters like they used to, thats for sure. I bought a house a few years ago with a Sears water heater in it from 1977. It lasted until 2009. I had a new Rheem water heater put in March 2014. It failed May 2021, right after the 6 year warranty. The heater element rusted right through the tank, and this is a water heater that was connected to a water softener, so no hard water going through it at all.Waste of money and it looks like I am not alone. Rheem needs to go back to see what Sears was doing. Same with all these companies that supply water heaters to Lowes and Home Depot. A water heater should not be a disposable item. They should last 20 years, just like they did years ago. And for us consumers, we need to wake the hell up to the way companies like Rheem operate. Sure, Sears didnt keep up with the times, and Amazon is killing places like Sears. BUT, that doesnt mean that we should all be a bunch of suckers, getting water heaters replaced every decade. What a joke.

If you thinking getting a tankless water tank think about it. It can take up to 75 second to get hot water, if you do not have a recirculation loop in your house forget it. The Rheem does not have a buffer tank in the unit. You will have to get install a recirculation pump and a mini water tank beside to keep a certain quantity of hot water to be use until the tank warm up the rest of the water you need.But if you go for Navien NPE series you will need just the recirculation loop. That brand have the buffer tank inside the unit. And you have a app to change the temperature of the water from anywhere is your house. If I knew that I would go for that one and the price is less than Rheem and better guarantee. Do not trust any sale rep who come to your home. DO YOUR RESEARCH BEFORE YOU GO FOR ANY TANKLESS WATER TANK. AND KNOW YOUR HOUSE PLUMBING.

Worst Experience of my life. Do not, I repeat, do not buy their unreliable products. Customer support is horrible, and impossible to reach. My new water heater broke down after 1 year of installation. I called their customer support, they hung up on me after waiting for an hour and half to talk to them and mind you I called them at 8:30 AM. The next time I called I had to wait 3 hours. If the average waiting time is 2:20 hours then maybe just maybe you should hire more tech support!!! Or maybe stop selling cheaply made equipment!

Rheem and Richmond are of the same company. They make the worst water heaters on the planet. Junk. I have been through 4 water heaters in 3 years. I kept buying Rheem and Richmond because they fit perfectly and they were the cheapest. All I could afford at the time but I would pay again next year when I had to buy another one. Finally three years 4 water heaters later I bought an American made one!Do not by Rheem or Richmond. If you do I promise in less than a year you will be installing a new one and their warranty is a joke. 3-year warranty. None of mine lasted three years and I couldnt get anything replaced, fixed, refunded. Horrible customer service. Buy any other brand than this. Save yourself the hassle. Spend a little bit more money and get a good brand. Im so sick of replacing hot water heaters. I hate that company. They know its going to break in a year and youll have to buy another one. I was foolish enough to keep doing that. Never again. I will not buy anything Rheem or Richmond for the as long as I live.

I have RUUD tankless water heater (Model # RUTGH-950VN). On June 25th, 2016, it started leaking continuously. Since customer service was closed for that day (8:30 PM), I called the customer service on the following day! As soon as I told them that the water heater is leaking, they told me to send them the photos of the water heater before any further assistance. Once they received the photos they told me that I have to take the water heater to the dealer, from where I bought it. Since it was under warranty, Ill get a new one from the dealer. On June 27th, my plumber took it to the dealer. Since that model was not in stock, the dealer told me that it will arrive on July 1st, 2016.But on July 1st I came to know that the tankless water heater will only be shipped on 10th July (!!), and the dealer will receive it on July14th, 2016. So I contacted the Rheem customer service to complain. They (a male) told me that they cant do anything about shipping. It is out of their control. I had not hot water for all these days. I waited one more week and again contacted the Rheem customer service on July 6th, 2016. This time a new representative (female) told me that it is unacceptable that I am waiting for the water heater for so long. She told me that the required model is in stock. Since we were expecting the heater by July 14th, there is no point in shipping one more heater directly to the customer. Resigned, I decided to wait for one more week (thankfully it is summer).But July 14th came and went. Still no water heater at the dealer!! So I decided to contact THE CUSTOMER SERVICE again. This time lady told me that they never take care of the shipping and they cant if the heater has shipped from warehouse. I would never buy Rheem water heater again. Meanwhile I am still waiting for the new water heater from Rheem. I still dont have hot water at home and I have three small kids.

This is the 2 Rheem 360 gallon hot water heater model G65-360-1 that has leaked in less than 5 years. The 1st one lasted under 4 years but because Rheem only offers a 4 year warranty from date of manufacture not install we had to fork out $15,000 to have another heater installed Dec 2016. Going with the same model allowed for quick replacement which when your business is closed because of lack of hot water fast is best. Now 14 months later our heater that cost more than a small car is leaking. Rheem comment although they have agreed to replace the heater not sure yet if they are paying the $2000 install fee was that they very seldom have what they call a leaker. When I told them to look up the serial number of the one the new leaker replaced the agent claimed we are not having much luck with their heaters, we would send it back and put in a John Wood but Rheem wont give us a refund. Be aware they have problems. Avoid a Rheem or any of their other products. A Wood heater will last years without problems, ask your plumber before you buy not the experts at the Home Improvement stores. They are going to sell you what they make the most margin on. Not what is going to be the best.

My less than two year old RHEEM gas water heater has a leaking plastic T and RHEEM refuses to send me the part. The plastic T joins three copper lines together using rubber o-rings and metal clips. The lines are metric so only RHEEMs supplier in Japan can provide the plastic, and RHEEM claims bosses in Japan refuse to send it.

Rheem gas hot water heater was purchased new in December 2020. Mid August 2021 the heater stopped all functions. 70 minutes in line behind 61 other callers with technical support people. New, replacement gas valve was shipped and arrived very very promptly. New valve arrived broken. Service tech was scheduled to arrive five days after initial heater failure from 105 miles away. After considering all of this we decided to hire our own service technician, a local plumber, who promptly repaired the Rheem gas water heater. The cost to us for repair, out of pocket, was nearly the same as the original price of the water heater. Needless to say we couldnt possibly be more disappointed. Well have to consider other manufacturers for the first time in forty years. A very unfortunate turn of events.

My Rheem heat pump is barely 2 years old and Ive had to have the refrigerant filled up 3 times!! Last winter, unknown to me, it all leaked out after being filled in June and my heat bill skyrocketed to between $200-390 for 4-5 months due to not having the refrigerant in it. Then this morning I had to have it serviced again due to no refrigerant. Thats how I found out about the defective copper. My serviceman finally told me what the problem is. My heat pump is supposedly under full warranty, but, and because of, RHEEM using this faulty copper, I have to pay for the refrigerant, and the labor to have new coils put in to replace the defective ones!! Im on disability and DO NOT have the money to get it replaced. I am still paying off loans for the heat bills this past winter. The labor is approximately $300-500 to replace the bad one, with the cost of the refrigerant on top of that? Please help us wit h this.In my opinion as a consumer, if they used faulty material, why do I have to pay for it to be replaced? I had good faith that this was a brand new, in working order, heat pump and ac unit. I read a lot of bad reviews on this manufacturer and am wondering why no one is doing anything about this? We spoke to someone from the company this morning and yes, they knew about the issues that myself and apparently, hundreds of other people, are having with this manufacturer.

On August 1 2012 I purchased a Rheem HVAC system for my home. It cost $5000. I had it installed by a Rheem certified AC company who SOLD the system to me. I had it serviced per the manufacturers advice. There is a 10-year parts, 1 year labor warranty. EXACTLY 2 years to the day, the blower motor died! Yes, the part was guaranteed BUT I had to pay almost $400 in labor! The tech told me they were having issues with this motor... produced in Mexico. OUTRAGEOUS. An almost 1 year long attempt to get some kind of response from Rheem ensued. I finally wrote the CEO at his Palace near Atlanta. Some corporate puppet with a horrible attitude did ring me. He was reading a script and rudely informed me there was nothing Rheem would do for me. I thanked him for wasting his and my time. Fast forward... 1.5 years later, I HAVE NO AC AND NO HEAT... during a cold spell in Boca Raton, Fl. I called the service company. The tech arrives and immediately tells me, Its working! No surprise there. Well, 2 hours later he proceeds to tell me, Well, in Florida, sometimes the pressure does something to the system, which makes it not function. WHAT!!! So, he fixes the AC part but tells me now I dont have any HEAT! It was 62 in the house. You can buy a heater for $340. Wait I minute!!! I paid for a system that DID give me heat, and now youre telling me I dont have heat, cant have it with this system and the Florida weather is to blame? GIVE ME A BREAK!! So in essence the product was KNOWINGLY sold in a climate that causes it to malfunction. This is pure crap! I am reporting this to my congressperson, who has in the past achieved GREAT results for me! I, like millions of us are SICK AND TIRED OF GETTING RIPPED OFF BY WALL STREET!!! They make this ** in other countries where they pay nothing to these people and charge their FELLOW AMERICANS a price that reflects AMERICAN WAGES, so their evil CEOs etc. can make millions! NO COMPANY SHOULD BE PERMITTED TO SELL PRODUCTS THAT ARE CLEARLY NOT SUITED FOR THE CLIMATE where they are selling it! Dont buy any Rheem Product whatsoever!!! They are pigs!!! I wish a bunch of us could get together and file a class action suit against them. My last ditch effort is to tell the service company, Quality First AC in Pompano Beach, FL that I want a whole new system because they are telling me it is only working 50% since I no longer have heat and I paid for heat. The parts ARE guaranteed right!!! America... Its Ill screw you before you screw me these days. Too bad.

Your product and customer service is a complete joke. I purchased one of your hot water heater in March. From day one we had problems. Finally after a week of no hot water and your customer service department playing games and the service company you referred playing games, we were able to get a new hot water heater. With that said, that hot water heater has been leaking since day one. I called and they sent me out a replacement part but, still it is leaking. I then called in today and spoke to a miserable supervisor named, Shakir.I called to get service along with request that my warranty that will expire in March be extended. He was rude and to the point of advising no and that he will get the service company out. For 2 hot water heaters to go in less than a 9 month period. What is that saying about your product. Also not extending the warranty even shows your own company doesnt stand behind its own product. Unbelievable! I will never purchase anything with your name attached to anything again!

I had a water heater installed in January 2021. June 2021, water heater inoperable. I had the gas valve replaced and polit assembly replaced. I had a Rheem representatives on the phone with technician who installed the tank and they got into a shouting matchen until technician hung up phone. Rheem was confident the thermal release device activated and told me that if the device was no activated, they would replace tank, at their expense, without question. I confirmed that the TRD was still in good condition and was told that they would have one of their approved technician exchange the tank. The next day, they told me that I would have to secure my own technician and that they would reimburse me up to $450 to have a technician come disable tank, go to Home Depot to exchange it and reinstall new tank for up to $450. What plumber do you know will do all that for $450?? I got back on for phone with them and after waiting on the phone for more than 1.5 hours, they secured a plumber to come do the exchange. This was after they told me they did not have a plumber to do the job. Each time I called, I was on the holding on the phone for more than an hour. I have been without hot water for about a month.

I bought a Rheem water heater and the tank started leaking 5 years later. It says that it has a 12 year warranty, but they will not cover the warranty. What a terrible Product to start leaking so fast, and it was professionally installed by Home Depot. Their reasoning for not covering the warranty is suspicious and it seems like the warranty departments job is just to argue the ability to cover it. What a joke!

I bought a gas water heater at Home Depot by Rheem about 1 1/2 year ago. It failed, Rheem labels the water heater not to take the water heater back to Home Depot but, to troubleshoot the problem thru the phone with them, after they “think” they know what the problem is, they mail you parts for you as a customer, replace them (like the customer is a plumber or a technician). It didnt work the first time, troubleshooting thru the phone again, now they thought they knew what the problem is, send another part, replace it. It worked for 2 month, and failed again. Call a third time, troubleshoot, then they authorized to take the water heater back to Home Depot for a partial credit... after everything you have to go thru, not having hot water for 2 weeks, paying a plumber for all the labor, taking the water heater back to Home Depot. It’s a very disappointing way of dealing with this kind of help from this company.

We purchased a $398.00 Rheem water heater today and installed it. It is not working, called the service/warranty department, they do not have a service man in the area, told us we are on our own to find someone to fix a brand new defective Rheem water heater and they will reimburse us up to $125.00 because they do not have a service man in the area. We wanted to return this piece of junk for a replacement better yet a full refund. $400.00 basically down the drain. Literally. Horrible product, horrible service.

Ever since this heat pump was installed I have had problems with it. Various heating contractors come and charge me money to try to fix the problem but to no success. Only temporary fixes. I tried to contact Rheem as I feel the unit is defective but no one gets back to you or takes time to help or access the problem. Very dissatisfied and would not recommend Rheem to anyone who needs a heat pump!

One week before water heater warranty expired, it had problems. Did some troubleshooting, and determined that most likely, the upper element had burned out. Called their customer service, and thats when things got ugly. Gave first person the model/serial numbers and was transferred to their technical service line. Wait time: 86 minutes! Well, what ya gonna do? So I waited...after 1-1/2 hours, I got a technician; explained the issue and was then informed that I had been connected to the GAS water heater line. The first person had transposed two numbers of my serial number and sent me to the wrong line. Seriously. Said I had to transfer to electric queue. Transferred me. Wait time: 84 minutes! Oh, no...not doing that dance again. Hung up and dialed back in. Got to their first level again - explained problem and requested assistance. Was assured I could be transferred to electric tech line and would be bumped up in the queue. Transferred. Wait time: 88 minutes! Seriously? Hung up again and called back. Again. Received immediate message that they were closed. At 10 minutes before 8:00. So much for their Assistance available 24/7 sticker on the water heater. So now, I will have to call back...again...and waste 2 hours...again...all just to get a new heating element sent to me. Ridiculous.

On 8-12-16 my Rheem hot water heater which is (2) yrs old went to vacation mode and I only had warm water. Plumber spoke with Rheem and they recommend replacement of gas valve. Rheem sent part and it was replaced 5 days later. After a few days it went back to vacation mode. Plumber called Rheem and was told they would send another gas valve for replacement. After 2nd replacement of valve, a few days later it went back to vacation mode. Plumber called Rheem and they recommend replacement of vapor sensor. Vapor sensor was installed and again went to vacation mode. Plumber called Rheem and they recommend replacement of wire harness. After this replacement I had NO warm water. Plumber replaced complete unit on 9-24-16. Rheem covered the water heater but would not cover labor. Because of all their replacement recommendations my labor charges came to 1767.00. After reading the other reviews, why isnt this heater recalled?

October 2012 Plumber purchased a RHEEM water heater at Home Depot for my rental property which failed to work after installation. RHEEM did send their authorized plumber who adjusted the pilot tube to fix delayed ignition problem, at no cost to me. Now 3.5 years later the pilot light wont stay lit and a plumber diagnosed a possible thermocouple problem. Since my tenant wants hot water now I dont have the option to have a part ordered that may or may not fix the problem. The water heater is being replaced today with a plumbers grade water heater. Im thankful for this site because Ill be having central air installed this summer and it will not be a RHEEM product!

Yesterday we contacted Rheem regarding one of their hot water tanks that was only installed in April 2015, due to a loud bang then started leaking from the bottom. They authorized a replacement since was way under the Warranty Period. So far we were happy with the outcome. It wasnt UNTIL we took the defective tank back to Home Depot where it was originally purchased. First of all, they had no clue as to what they were doing, couldnt find our receipt even though was purchased with their CC and finally did NOT even do an even exchange. They charged us the difference from what was paid in April 2015 and what the price of the tank is NOW. Their reasoning behind this is the tank that was purchased in 2015 is NO LONGER manufactured so we had to get the one compatible to it. FIRST off, is it my fault the Hot Water Tank which was less than a year old went! SECONDLY, again is it my fault the original tank is NO LONGER manufactured! We proceeded to contact Rheem today regarding this issue, at which time they advised they have NO control how Home Depot processes Rheems defective merchandise/warranties or their prices. I was shocked and told the Customer Service Rep so. How can a company offer a warranty and NOT FULLY honor it. This should have been an even exchange regardless. I could understand if we wanted to upgrade or purchase larger. This was the only tank that was available.

I have purchased Rheem Tankless Water Heater. Their warranty states 5 years. My heater broke recently and had to be replaced. Rheem renewed their water heater since my purchase and new unit had to be installed. Even though it was under warranty I was charged $100 extra to get the new unit. Their warranty is not really good if they charge you for the new unit especially when there is an issue with their own equipment. On top of that I had to pay labor again which was not covered under the warranty and I understood. I contacted Rheem directly, however, they pointed me to their distributors and it is not up to Rheem while the distributor clearly pointed to Rheem.

5-year old Ruud on demand water heater cost over $ 2000. Already the computer board has gone bad. Rheem sent a new one but they were supposed to send a technician 7 days ago. I am about to call again. I will post outcome. Do not buy this product!!!

I purchased a Rheem Paloma tankless water heater in November 2012. The unit had a bent exhaust pipe right out of the box. The seller sent a replacement and I contracted with a plumbing company to install the unit. Additional parts were required just to adhere to basic code requirements. The unit oozed an oily substance and the power quit halfway through a cycle (fun times when taking a shower). They said to send the fail code and I have not heard anything back for more than 10 days (I had included photos also). The unit also emitted an oily substance that beaded up and so now Im reluctant to use it at all. Not having a potable water source in a suburban home is a real downer. Im taking water samples to the County Water Health Department tomorrow to see what substance is in the water.The installer I hired has now passed on doing anything further, left the job, cleaned up his mess and waived his installation fee for fear that he might be linked to this product. Rheem has admitted that the unit is not in production and out of warranty. Its another reason to never buy things like this on eBay. Based on the other posts on this site, Rheem is displaying behavior that needs to be well publicized to avoid rewarding this kind of corporate behavior to those of us in the consuming public. Rheem has a list of other tankless units posted that have been recalled by the Consumer Product Safety Commission and mine does not yet fall within that list.

In September 2016 we had to replace our Trane A/C and heating unit, because a/c went out and the Freon situation. It was replaced with a Rheem 410A Heat pump. We had A/C repair issues before the end of 2016. Probably 3 or 4 in 2017 the same in 2018. Now we are in 12/2019 about the same amount. The A/C is out which went unnoticed to the cooler weather until the heat went out. So here I am in Mississippi in December with no heat or A/C. Since the loss of our Trane unit we have had to invested in portable A/C units. Have always liked Rheem water heaters, never a minutes trouble with one in my home while under warranty.

Purchased new tankless water heater from Rheem has never worked. Been on phone daily troubleshooting. 2 new parts replaced later and still NO hot water and not getting resolution from this company. I will never purchase a Rheem product again.

My Rheem 50 gallon water heater started leaking after 4 years and was replaced. Rheem refused to honor the their warranty, mind you the heater broke after 4 years! We also have a water softener to mitigate leak issues. Left on hold multiple times for long periods. Obviously symptomatic of the many issues with their cheaply made products. Would never buy from this company again and recommend avoiding at all costs. Their reps are not courteous and don’t give a crap. Rheem wanted me to bring back the broken water heater to the place of purchase. Of course the previous plumber who installed it bought it so no clue where they purchased. Why would I need to return a broken water heater??? Answer, to make it difficult for customers to get compensated. The warranty is terrible and not worth the paper its printed on but more importantly, the water heater broke after only 4 years. Terrible product, customer service and terrible company.

2Nd water heater in two years, this one I just bought on 4/21/2021 and 3 days later it won’t light, I call them and they tell me they will ship a part which will take 2 to 4 business days after several days of waiting for the warehouse to get the order and ship it, don’t buy this crap. They are the worse, 500 dollars for a piece of ** and no hot water for days.

Build our house 4 years ago. Our builder used at the time Rheem AC units, needless to say he has wised up since then. Just days after moving into a brand new house with brand new Ac in June, our unit would not work. Repair #1. Couple more repairs after that. Have had several repairs within the last 4 years also. This year has been by far the worst!!! I have had 7 repairs so far this summer season and am currently today October 23, waiting for yet another part to be replaced. Not say same part each time either. Multiple parts have been replaced each summer for the past 4 years. Alternative, replace unit. Really after spending $360,000 to build house. Parts are always on back order with Rheem, the parts you get from them seem to fail quickly and multiple times, and when the repairman has to make multiple calls to even get the parts department from Rheem to call him, theres a problem. Multiple repair men licensed in HVAC have told us and neighbors that Rheem units are crap and to stay away. Rheem your products are absolute crap, and your parts dept and service are even worse!!

My Rheem HVAC is only three years old and the high pressure line to the sensor split causing all of the freon to leak out. I would say this was a very poor design not allowing any flex space in the high pressure line. Model # RH1T3617STANJA.

12/16/19 paid 2600.00 for Rheem water heater - now 1/2/20 and we still have no hot water. Rheem was to send replacement part on 12/19/19 - we didn’t receive until 12/31/19. That part installed and still not working. Now Rheem sending another replacement part. Rheem will NOT replace this brand new unit as long as they can keep sending replacement parts!! This is not acceptable but they do not care how long we have been without hot water!

Failure in 5 years and 10 Months and a 6-year warranty not honored: The Rheem water heater was installed when the house was finished in July 2006. The water heater failed in May 2012, having rusted through the bottom. The product was designed to fail shortly after the warranty date. Water heaters used to be considered durable goods, and that level of quality needs to be our expectation, given the nature and cost of the product.Rheem confirmed that the unit was still covered under warranty. However, the warranty terms and the procedure for replacement are unconscionable to the point where it would be more cost-effective to replace the unit at your own expense. So, we have a non-durable good and a difficulty to enforce warranty. Both of these conditions are illustrative of failure (and indicative of our national culture, which encourages corporate theft through planned obsolensce).I have sent a certified letter to Rheem on these issues and concerns. Lets see if the company will stand by its products. The reviews on this site and others dont give me much hope in this regard.

We purchased a Rheem 2-4 tons RQNL B 13 Seer Series Heat Pump in Sept 2008. We have done the maintenance on the heat pump, using pricey filters as suggested from Rheem. Year 2, had to replace the refrigerant... year 5, same thing. Our dealer ate the cost because of maintenance plan we purchased with the unit. Now year 6, we are having to replace the motherboard for the unit and blower fan. No big deal... (under 10 year warranty). Wrong, Rheem will not honor the warranty because I didnt go on-line and fill out the warranty, which I was not told about. The warranty card said do not mail, keep for your records. I called Rheem customer service, they were rude and would not give me any help.Called wholesaler where the unit was purchased, Modern Wholesale in Knoxville, Tennessee, spoke with a Mr **, he told me that Rheem started having warranties filled out on-line starting in 2009. I told him my unit was installed in 2008, he still did not and will not honor the warranty. The dealer I purchased my unit from has been helpful with names and numbers, but I dont expect him to eat the cost when Rheem should honor warranty. Rheem has 2 class action lawsuits. Anyone still wanting a Rheem, I think not, they are a rude company and will not back their product. If they did, it wouldnt matter how your warranty was filled... DO NOT BUY A RHEEM, if anything, run fast and far.

Had a plumber install a Rheem 40 gallon propane water heater installed in December 2018. In September 2019 the unit quit working. After several hours on hold and some troubleshooting identified that the internal combustion shut off device had failed. Had a plumber out who confirmed issue and was perplexed with an unusually high amount of soot in the water heater. I explained there was a fire below the burner, which seemed very odd. Once the new part came in we replaced it and it lasted for less than 15 minutes. I then had a second plumber out who checked gas pressure, venting and that everything was installed according to code. We discussed the issue and that Rheem no longer makes good products. We both contact Rheem and explained all the trouble shooting we had done. After an hour on the phone with multiple contacts they finally agreed to send a new burner and internal combustion shut off device.After more than a week of cold showers for this family of six we finally got the parts. New parts were installed and it seemed to work great until today December 1 2019 when the internal combustion shut off device failed again. Been on hold for 45 minutes waiting for customer service. Keep in mind that there has been no change to the venting or the gas pressure. Save yourself some headaches and buy a different brand.

Unfortunately my experience mimics that of others. I thought that I was buying a reputable 50 gallon high efficiency hot water tank costing me a total of $2,059. My tank was manufactured 3/31/2021. I havent had it a year yet and we are out of hot water. I called this evening the first call in waited 1hr 27 just for someone to answer and immediately hangs up. I mean before she could finish her greeting she stop speaking, made some type of gesture with her mouth then hung up. So I call again and just like the first call I held on waiting for 52mins, someone finally answered just to tell me, Oh hold on. I have to transfer you to technical support. So I held on for another 49mins. Now this is the good part, someone finally answered just to tell me she has to send a referral to the technicians and they will call to me to schedule a service call.

We purchased a Rheem furnace 3 years ago and have problems ever since. It quits every winter. The control panel goes and there is not much you can do. At this time, I have been without heat for five days. We live in Prince George and the temperature was over 30 degrees below. Needless to say, we have been very cold. Fraser did come out right away and determined that the control panel was not working again. The water pipes were freezing and despite our small heaters, we had to call in a restoration company to heat the basement so the pipes wouldnt break at $150.00m call out plus $35.00 per day. It would seem that we have a very inferior product. Our old furnace was 30 years old and we never had any problems. Thirty below is very cold and we have had enough. The parts were supposed to be in yesterday but now we have been told maybe tomorrow. Any advice and how to we get this bad product replaced?

I purchased a brand new Rheem natural gas tank water heater in October of 2020 and last week we lost hot water. I called Rheem customer service on Thursday and they said we need a new gas valve, itll be delivered in two business days. We go all weekend with no hot water, showering at work and the gym. Monday rolls around and still no part. I call again yesterday and there is no order placed under my name!!! After we get the order squared away I ask if someone is going to come and install this new part and they told me a service contract we had expired in Sept. 2021. I told them since they screwed us and didnt place our order the first time they should come install this for us anyways and they said THEY CANT. Its now the next day, I havent gotten an email that the part has shipped and theres no tracking number. I call once again and they said yup, it hasnt shipped yet and left me hanging. WE ARE GOING ON ONE WEEK OF NO HOT WATER. Im doing you a favor, do not buy Rheem! Theyre so useless and unhelpful and dont care.

We bought ten of the direct vent models for our 10 apartments and they turned out to be the worst nightmare we got into. Everyone has failed either with hard lockout or leaking at the drain valve. Their technical support is always looking to deflect the fault to installation, venting or something else. Their use a plastic pipe for drain valve which cracks and leaks.We was on the phone every other day to asked for support. Some of the techs came to their sense and request brass drain valves, many of them just insisted on sending the same plastic valve again. They never tested these drain valves. Everyone has a hairline crack which leaks out water making a mess. Every time this happens, it takes them a couple of days to send replacement. After I gave a scathing review on their website, they quit talking to me. I now pledge to make sure consumers do not buy these direct vent heaters again from Rheem. Please avoid at all costs!

Two months after purchasing three Rheem hot water heater on July 6, 2015, the water started smelling like rotten eggs in two of them. Contacted Home Depot where I purchased them. They told me the heaters were still under manufacturers warranty. I contacted Rheem numerous times via email on Rheems website and did not get a reply. Home Depot then gave me their number. Spoke with a representative who told me it was not their problem it was my water. I explained about the other heater that did not smell. She said I would have to purchase a chlorinator for each heater about $250 ea. and sent me an email with information where to buy them. I said it was the anode rods and they said that was not covered under the warranty. After that, a friend would flush the heaters with hydrogen peroxide and that would help until I went out of town. I was tired of asking him to do this so contacted Home Depot again on Jan. 8, 2017. This time they told me to call Asurion, the extended warranty I bought. That was a huge waste of time and money as they gave me the runaround too! After reporting Home Depot to the BBB, I was contacted and they contacted Rheem. Rheem called a plumber, told them to call me to call them to open a claim with them. I called Rheem and they told me the same thing they told me a year and a half ago. So Im back to square one.

I have a Rheem hot water heater, 50 gallon, that is still under warranty. On Friday 061716 I woke up to no hot water. After checking the tank we find out the pilot is out, so we re-lit the pilot only to wake up on 6/18/16 with no hot water again. We called technical support at Rheem and we were walked through a few diagnostic steps. The tech tells us it is the thermocoupler and that he can have one shipped out. We received the part on Tuesday, now 5 days without hot water, and we had it installed on Thursday. One hour after the pilot was re-lit it went out again and we were not able to re-lit. On Friday morning we call Rheem again and speak to a supervisor named Shakira. Before calling we had checked online and see that this issue we are having is happening to a lot of Rheem hot water tank owners out there.Shakira was no help what so ever, all she could do was refer us to repair companies in the area that we will have to pay. She also tells us that the tech rep that we spoke to on Saturday really was not qualified to make a diagnosis of what was wrong with our tank. I was lucky enough to get a company to come out Friday afternoon at the cost of $297... The tech tells me that the problem is the gas valve which is very common in Rheem tanks. He even showed me that the valve he was replacing the bad one with had been re-engineered because the original valves were faulty. It seems Rheem has a pattern of sending out the thermocoupler part, even though they are very well aware that the problem is their Gas Valve. It seems to me that Rheem is WELL aware that there is a problem with their hot water heaters but refuse to stand by their product. What has happened to customer service and making things right for the customer? I have also contacted a local tv stations consumer department to see if they can look into this. If more of us would call Rheem out publicly and go after them then perhaps we could all be reimbursed for our repair costs as well as help the next person out that goes through this. I was without hot water for 8 days and I have read that others have gone even longer. I would never buy anything from Rheem, as they have horrible customer service and they could care less about their customers.

I probably need to replace the Rheem water heater installed in new house in 1974. Its still working with only heating elements being replaced a couple of times. But reviews I read online about newer water heaters of any brand has me wondering if I should just hang in there!

I replaced my 15 yr old HVAC unit with a Rheem about 3 years ago. Since then, Ive had the fan unit outside replaced in yr 2 as it was unbalanced. Not from misuse and not from damage. That leaves quality. Now in yr 3 I have a blower unit that is acting up and goes into alarm so frequently well turn the system off at night as there is no way to suppress the alarm. The tech said that the control unit in the motor senses hesitation in the motor and throws the alarm. When the blower doesnt start a second alarm is thrown for the main limit switch. A061F and T022F are the codes shown on the EcoNet t-stat display. The system is still under warranty but Ill end up paying over $300 in labor to replace another major component due to another quality issue. My old system wore out but never had issues like this. I would advise anyone NOT to buy a Rheem. Hope their QA people read this.

I purchased a water heater last week. I had a guy come into install it for me. He got everything done and went to fire it up and nothing. After talking with the company who said they could send out service, but it could take about 1 week. Well with all the stuff going on in the world and me being a healthcare worker I need hot water. The guy takes off the black box at the top and lo and behold one of the three wires is not connected. Its a manufacturer defect and still will take about one week. So, the guy rigs it so we have hot water. I called 2 business days later because no one called me to set up service to find out that the call was disconnected and he never put it in. He had all my information already. Of course they had an excuse. I will never purchase another water heater from this company again. I also paid the guy to install it and they will not reimburse me anything. You know what I would like to do with this heater.

Purchased this brand new AC from my air conditioner specialist not quite 2 years ago and have had a few problems that make me NOT so happy. First it was the compressor failing which had to be replaced, under warranty. Great but the labor was not under warranty so that cost me $175 which doesnt sound like a lot but when you shelled out $4500 for a new AC just under 2 years previously it is a big deal. He installs that and puts some fluid that was recommended into a valve and off he went. The AC worked for about 3 hours before it went bad -- froze up. He came over in the evening and looked at it, and said now it was the valve that he had gotten a service alert on. Although he put in some fluid as they described apparently it needs to be replaced again. That is under warranty BUT over $500 in labor and cant do it then. Will have to come back and do it. So $675 worth of work on a NEW air conditioner and 4 nights without AC in August in Florida. Had to move my pets out of the house with me for FOUR nights. Not good!!!