When purchased my new kitchen for my wife 3 years ago, we were big fans of Samsung. The fridge was beautiful. We got it from Best Buy along with the Flex Duo range in SS to upgrade from our old black appliances (Kenmore, French door). We had warranties on everything and thought wed be safe. Never expected to use it as much as we did. Two times in three years of ownership and then being disabled vets, I was tending to my wife in the hospital and missed the warranty expiration date by one day and Best Buy refused to restart it. Probably because of all the problems they were having with the fridge. Now Im left trying to keep this fridge going as best I can. Sadly the old Kenmore that has been running for all the time that Ive had my new Samsung is still running problem free in my garage! Samsung should either step up their game or stick to televisions. Youve never seen a Whirlpool or Kenmore phone. Do what you do and do it well! Nobody has an extra $2000 laying around to fix a companys errors!

Ice Dispenser freezes up and water leaks and pools undecrisper. Samsung repairman came out and said it would cost over $300.00 to repair and that there was no guarantee that he could fix it. Its very suspicious that even the Samsung repairman didnt even want to try to repair it. Samsung should give up making appliances. Im VERY DISSATISFIED WITH THIS PRODUCT!

We bought a stainless steel side by side refrigerator in February 2013. In less than a month, we had problems with the ice maker not making ice. They came out and did some type of repair and in another month, we had to call them again. The refrigerator is only 18 months old and should not be having problems at all (We had one that lasted 20 years). We talked to the factory rep via phone and they just basically said, Sorry, but its out of warranty. Too bad. It will be the last Samsung fridge we ever buy. In fact, we will probably junk it and buy an LG which we really do like a lot. Just not right to have unsolved problems and have to pay out of our pockets for the repair.

Ive had a Samsung side by side with drop down door on one panel. It has lasted over 14 years and one move. Moved a second time and the movers messed up the plug and when plugging in it blew the circuit box. Not happy because I loved this fridge. Probably cost prohibitive to have it fixed.

Happy with Microwave but wish dishwasher worked correctly. Leaves spots and water on dishes. Never has dried the dishes. Always leaves water on dishes.

Oh, my gosh. 28cf French Door, luckily with a five-year extended warranty. After less than 2 years, plastic crisper drawers cracked. Since we just moved in, there was minimal items in drawers. They said it was normal wear and tear. Original owner was 85 years old, for goodness sakes. Last year, ice maker froze, was replaced, and froze again. Christmas 2018, whole back wall was all ice. Tech had to stream it to melt. Had to come back with part. Oops. Had to come back again with more parts because back wall was cracked. Samsung claimed it was cosmetic damage. I would not settle for that. Customer service is horrible! The extended warranty company did not want to cover cosmetic damage. I sent a full backup package, with a timeline, to our AG Consumer office and filed a complaint. Shortly after that, I received a check for the purchase price as a warranty buy out. DO NOT BUY A SAMSUNG!

I purchased a Samsung French Door freezer on the bottom refrigerator from hhgregg in April 2014. Heres a list of problems... Door handle didnt fit, had to get new doors. Ice maker cubes frost over. Come out cubes and crushed together, water works sporadically. Repairman been here twice, still not repaired. Water filter leaked, flooded kitchen floor. Apparently you have to move the refrigerator out and turn water off at back each time you change filter (never had another refrigerator that required that). Repairman could not roll out because the rollers on bottom of fridge have gone flat and will not roll so requires dolly to move each time you change filter. PIECE OF JUNK!!! Would not buy Samsung ever again!!!

All I can say is that I wish I had read reviews on Samsung refrigerators before I purchased mine. Ive owned Samsung TVs and smart phones that are all exceptional and I thought the same would be true with Samsung appliances but I was dead wrong. Brand new refrigerator model # RF263BEAESG - only 6 months old - started leaking water out of the left side top where electrical wires are coming out of the top of refrigerator. Contacted Samsung. They created a repair ticket. After five days and no one showed up I called the service company only to go to voice mail. Call Samsung back and they give the service ticket to another service company... same thing 2nd time - service company wouldnt come to my house. After three weeks into the ordeal, Samsung said they would refund the purchase price of my refrigerator.To get my money back I had to provide the original sales receipt, sign a contract saying I would dispose of the old refrigerator and not continue to use it, send the labels inside the refrigerator to Samsung showing model & serial # and cut the electrical cord. After complying with Samsungs request I then get an email two weeks later saying they dont have the serial # and we cannot move forward even though they had the serial # from my initial call for service. After several days of fighting this battle I get a call from Samsung saying they found the serial # but before they can process the claim now I need to go out and purchase a new refrigerator and show them the receipt for the new purchase. In addition, I need to show them a receipt from a haul away company that disposed of my refrigerator with the leaking ice maker.Refrigerator was purchased from Home Depot. I have contacted the manager of the particular Home Depot store but so far they havent offered much help. I Home Depot manager that given my experience and experiences Ive read about from other consumers that if I were him I will completely discontinue selling Samsung appliances. Ive owned many appliances over my 72 year life span and NEVER have I EVER experienced such an horrific experience. Given the runaround Ive received from Samsung I doubt very seriously Ill ever receive a refund for my refrigerator. Stay away from Samsung appliances, particularly their refrigerators.

I remodel my whole kitchen! I went to lowes for appliances, bought Fridge, stove, microwave hood range and dish washer! 1st week the ice maker stopped working, got that repaired! Two weeks later, the freezer went out! Lost 60$ of meat in freezer!! So Lowes replaced whole unit free of charge!! The 2nd fridge came, it stopped working within 1 week of running! Called Samsung, they told me to open back panel and hit reset button in back! Did that and it started to work again! Well the next 3 days the ice maker quit again! Samsung got it repaired, 3 weeks later it went out again! Since then it has been 5 months without a hitch!Meantime, Microwave Hood range stopped working, repairman came out, order a couple of parts replaced them, still didnt work. Lowes replaced unit!! 2 months of running the 2nd one started to make a loud vibration!! Repairman came out to see, said it was loose in casing! While looking at that he opened lite part and it was broken, the light fixture itself! The pins that hold lite up was broken! Wait for Buy Back on that! He also came to look at dishwasher cause it was make a loud noise, also which it didnt do it in past! Repairman said the Motor is going out!! So it is on order!Stove on other hand, the back leg that holds unit leveled was bent and could not be fixed, got it replaced! On 2nd stove the front window has water leak condensation from cooking and there is no way to clean it!! On all the appliances I was told they were top of the line! Stainless steel, in which I cannot keep clean, there is like streaks on all of them and no matter what I use, very good cleaner still cant remove stains from them! The repairman told me the SS is very cheap kind of SS, and that is why there are stain on them!All of this has happened from April 15th 2013 till now! And Samsung warranty is one yr, in which they want me to buy new warranty!! Even though I have had 3 of them replaced, it still goes back the date of purchase! Im currently building up my report to have Samsung buy back all of them!!! Im so very upset about this!! In which they are giving me a run around trying to do this!! My time is running out for warranty! And Im so scared they will not last for much longer!! I need help from an outside source. Please anyone out there! Im disabled cause of a semi crash I was in, and the money I used is all I have left from this upgrade! Thanks for read my report.

New convection with 4 burners and warming burner - $1100 and cost of warranty. 2 months old and some greasy water boiled oven. It dripped on oven door. Now glass inside, all 4 layers has grease on them. Cannot clean from bottom. Called service for cleaning and will cost me almost $100. The seal on the glass must have not been sealed correctly and Samsung will not fix under warranty. I am very angry and want to send it back. HHGregg store will not help - where purchased. My old oven never had this happen. This oven is made like junk.

Water constantly leaks and pools under vegetable drawers. We must chip ice away every few days so that food doesnt freeze. This fridge has the ice maker and water/ice dispenser on door. We turned off the ice maker and disconnected the water thinking it would stop the water leaking but it did not. Ice maker worked great but the water leak is ridiculous. We will never purchase another Samsung refrigerator again.

3 yr old Samsung French fridge started frosting over inside walls, melting then flooding floor, spoiling milk, veggies and frozen items, molding foods. Ice maker doesnt work, loud motor and barking sound (both intermittent). Called Samsung, gave me name and phone for certified technician - 7/1/14. First appt for a tech - 7/14. Tech needed to order part. Two-3 wks later tech returned...wrong part. Had to order different part. Tomorrow is 9/1/14. All summer with broken, erratic fridge, multiple calls to Master Tech and Samsung customer service, lots of I understand how you feel and Im sorry for your problem and no call backs...but lots of frustration and rotten foods. All summer and no fridge.

Purchased refrigerator during October 2015 and appliance began giving problems about 8 months later. After much bureaucracy to get a repair through warranty, the problem still remains. The Ice Maker freezes in the back of the refrigerator and stops the Ice Making mechanism from making Ice until the ice built up in the back is chilled away or melted with a blow dryer. This process needs to be performed every three weeks. Water also leaks from the ice dispenser and the crisper tray seems to accumulate water under it and ultimately it leaks to the floor under the fridge.

Bought a Samsung dishwasher last year and it is trash! I have to run the dishes through the cycles twice and they still arent clean. I followed all the instructions and it just doesnt work. The smell when you open it up, even if there arent any dishes in the dishwasher is overwhelming! Will never buy another Samsung appliance again!

My husband and I purchased a white Samsung French door refrigerator (RF26XAEWP) about four years ago. Recently we are noticing that the porcelain beneath the water/ice dispenser has begun to rust. When I contacted Samsung customer service, I was told that the warranty had expired and that this was cosmetic damage and we would be responsible for the repair. I was given the phone number for the Samsung Repair Service for my area and that was it. When I expressed concern that this refrigerator was rusting after such a short period of time and that possibly the porcelain coating was improperly or inadequately applied, I was told there was nothing they could do as the appliance was no longer under warranty. So now I am going to have to pay $502.90 to replace the door. Apparently it is of no concern to them that I have to pay this, given the fact that we feel the problem was inadequate porcelain coverage in the first place. After 47 years of marriage and many refrigerator purchases (various brands), we have never experienced rust on the refrigerator. That being said, we will fix this appliance as we cannot afford to purchase a new refrigerator, but we will never purchase another Samsung appliance again. This refrigerator was purchased at Lowes in Kissimmee.

We bought our entire appliance set through Trail appliances. Nothing wrong with the excellent service we received at time of sale. Installed the units in our new kitchen. At 11 months the dishwasher dumped large amounts of water on the floor during wash cycle. Finally got a technician to come and look at it. Samsungs support for him over the phone was pathetic. Between him and I we finally figured out the problem lies in a poorly designed tub vapor venting system. I have to regularly remove this silly valve and clean it. Just poor design.Now that the unit is 4 years old the drying fan motor vibrates. I removed it from the machine and tested it on the bench. It is not noisy outside of the machine but whines loudly when reinstalled. Fortunately I am a mechanic by trade and disassembling this machine is not a challenge for me. I sympathize with the consumer who has to wait long periods to get an overpriced repairman to come to the house. Further my wife has complained from day one about the poor cleaning ability of this machine. We will replace it eventually. It will NOT be Samsung.

I am loving my new Samsung oven and microwave. It is top of the line. Loving using it!!!! The ability to set the oven temp from my phone is wonderful. Love the options to be able to clean with steam or heat.

Tonight as I was cooking some appetizers in the oven at 375 degrees, we heard an odd buzzing sound, then a pop, then black smoke started streaming out the upper back part of the oven, accompanied by flame. Our house now reeks of burned electrical components. Until this point, the oven has worked fine. We bought it in November of 2011. We will never buy a Samsung appliance again. I will be phoning them tomorrow morning, but I highly doubt anything will come of it. I guess its okay to spend hundreds on an oven that will only last that long and be a huge safety hazard. I will repost after I talk to them.

We purchased a new home with a Samsung appliance package... In 3 months our dishwasher has only worked about a week total. It is broke again and it has been a nightmare trying to get a service person out here. Its still under warranty. They are refusing to help us. PLEASE DO NOT BUY ANYTHING SAMSUNG... You will be a never ending nightmare!!!!

Our household consists of two adults. In August 2015, we purchased a Samsung dishwasher Model DW80J7550US for approximately $820 from the local Home Depot. It worked OK for six months, then would stop running toward the end of the cycle and display Error Code 3C: Pump Operation Check. At this point in the cycle, the water would stop draining out of the machine and just sit in the bottom of it. We restarted the machine at least 8 times, after resetting it by turning off the breaker, unplugging, etc. Nothing changed. We contacted Samsung, which sent a Samsung technician out to repair what was thought to be a defective pump. However, when the tech removed the machine from its installation site, the problem was a cracked frame in the front left corner (see attached photo), which put the whole door and sensors out of alignment, causing the error code. He wrote on the service form, Frame damaged. Not repairable. We observed this machine when it was delivered, and there was no damage to the frame. Nor was it damaged during installation. In searching, I believe, on this site, there was at least one other reviewer, who had this same problem. The materials and workmanship of this dishwasher frame are so poor and defective, that after six months of light/normal usage, the vibration of the machine causes the frame to crumble/crack. We contacted Home Depot to request that we be able to return it to the store where we bought it and get full credit to exchange for another dishwasher--non-Samsung. Home Depot says they are trying to get the technician to indicate that the damage was not caused by the consumer, but, rather, is due to faulty materials, so that Samsung will credit HD for the defective machine. The process, from what we can see, is moving very, very slowly. Like others, we were bit by falling for the name Samsung, assuming that the quality of the machine was high. So, after paying over $800 for a dishwasher that functioned only six months, due to poor manufacturing, we may be forced to buy another brand, from another dealer, if HD will not stand behind the quality of the products they sell. If HD does not take the Samsung back and allow us to exchange for a different brand, our confidence in ever purchasing anything again from HD will be totally gone. By the way, in the last year, with extensive remodeling of a new house, we have spent somewhere of $100K at HD. The least they could do, to keep us as a customer, would be to exchange the machine for us. Also, from what I have seen of the Samsung reviews, they should stop selling Samsung dishwashers completely.

I have had my Samsung refrigerator for about six months. I awoke on Christmas morning (I have the entire family over for Christmas lunch and dinner) to find my refrigerator was dead. The entire contents were warm to the touch, so it must have been off for some time before I noticed it. I was forced to throw away hundreds of dollars worth of food. No one is open on Christmas. I had a house filled with hungry people and a refrigerator filled with rotten seafood. The only place we could find to eat was a Chinese restaurant (it was like a bad rerun of the movie a “Christmas Story”) till it was all said and done I ended up paying almost $400 at the restaurant. I called Samsung and they said they would send a repairman over but not for two weeks. I take off work the day of the appointment (I work second shift and the repair shop would only give me an 8-5 window); the guy never shows. When I contact the repair shop they apologize and then tell me he wasnt coming to fix it, he was only going to look at it and that he would have to order parts. Once the parts came I would have to schedule another appointment to have it fixed. I explain I can’t keep taking off work and the woman on the phone assures me that she can get a repairman to make me his first stop of the day. On the day of the appointment I waited all morning and finally had to leave for work just before 2:00. The repairman calls me at 2:30 and gives me an attitude for not being there. At this point I call Samsung again asking for another repair company. I am informed this company is the least busy and if I get another company it will take even longer. I made another appointment and wait all morning and you guessed it, the repairman shows up again after I have already left. At this point I am furious. I call Sears, the place where I purchased it, and they send a guy out that same week. It ends up being an entire board that is dead (part # da41-00404e). The repairman tells me it would take him 5 minutes to fix it but Samsung does not let them keep parts on hand, they have to be ordered. More waiting. I had an appointment today and the repairman replaced the board and also found a fan that was bad (couldnt tell it was bad until the board was replaced). To add injury to insult the fan also had to be ordered but it was back-ordered. That coupled with having to make another appointment once the part gets here means I won’t have a fridge until the middle to end of next month! I have a child that lives here part-time who has special needs. I have medicines that need to be refrigerated as well as very expensive formulas. I have been keeping them at the neighbor down the street house but this is very difficult to say the least especially when it comes to feedings in the middle of the night.

Exact same as **s review. My lovely French 4 door, the ice always comes out mixed with frost and bits and pieces with the cubes, never all cubes. Also much if it doesnt make it into the glass and it flies onto the floor. Working to have it repaired / adjusted but not sure if that will be possible. Otherwise nothing major, just an annoyance, but it was pricey and it should work a little better.

I bought a Samsung refrigerator from Best Buy approximately 6 MONTHS AGO, which I paid a higher price than other brands. I was willing to pay a higher price for a better quality refrigerator. To my surprise and disgust, the Samsung refrigerator broke down. According to their tech, the compressor, which runs the whole thing, is KAPUT!!!! I had other brands before and not one gave me a problem for at least 10 years or more. I have the GREATEST REGRET OF BUYING SAMSUNG! I will never buy any of their products again!!!!!I have spoken to their repair staff and all they can say is Im sorry. I ask for the refrigerator to be replaced and they refused. I sent an email to the US subsidiary president, Andrew Choi, and her secretary answered to have it fixed. I sent an email to their Korean Headquarters to no avail. My experiences tell me that once the product breaks down, others will follow. Especially, it happens when the warranty is over! What are the rights a consumer has on this particular problem? Please advise.

Samsung Microwave S0404 REF Sku 1000-045. When I was heating up some water, after the timer was out and I wanted to get the heated water out, I noticed a horrible smell, and then I saw the right side of the microwave burning. I try to unplug the microwave, but it is a build in and I could not reach that high. I called my husband in and he unplugged the Micro. I have a pacemaker/defibrillator and I noticed a pain on the left side on my shoulder. We have a 5 year in store Protection Plan and called for replacement. I found out they have to send someone out first to see the damage. This upset me very much because first of all we was promised that this plan will replace faulty merchandise right away.

We have been without a Dishwasher for 5 weeks!!!! First Company said the Drain hose was too long there 15 minutes and left. Never pulled Dishwasher out from Cabinet. 2nd Company came out found a bad hose on Dishwasher that was a Samsung Part. Dishwasher is only 6 months old & hose has a hole in it. Took a week to get parts and had to raise the roof for Service or it would have been another week for repair. Been on the phone with Samsung so much and took off work until I could have bought another Dishwasher!!!!

Icemaker not working again. Every three weeks I have to manually defrost icemaker with hairdryer. My first call under warranty they came out replace the icemaker. Did good for eight weeks and started all over again and I am being told even under warranty they do the repair the first time free. After that there’s a charge. Please never buy another refrigerator from Samsung.

Samsung rf28hmedbsr - We have had 4 in 2 months and have had nothing but problems with customer service. It is the worst and very unfriendly. Still Samsung cannot tell us why the fridge just stops chilling and ruins all our food, twice! The third time we were home and saved the food. Just received 4th and hope it works. Repairman said he would never own a Samsung! Nice! If this one breaks, then Whirlpool here we come, just like the repairman said!

We bought our Samsung dishwasher thinking that all dishwashers were the same. This was just an upgraded appliance that would match our new refrigerator. Were we wrong! The LC code popped up one night after it drained out the water on our kitchen floor. No matter if I opened the door or closed it the dishwasher ran. I had to cut the power off to the dishwasher to get it to stop. Hours on the phone to Samsung only to be sent to some place for repairs that was over three hours away. Looked up reviews for this place and they were terrible. We ended up going back to Home Depot that night where we bought it from. No problem, they took it back and we purchased a KitchenAid for just $100 more. This was on a Sunday evening and we had our new dishwasher on Friday morning. Home Depot stepped up big time on this one. Apparently theres been a lot of this going on and they werent surprised but really couldnt say the words. When our installer came over he also couldnt say the words but did agree with the statement that Samsung dishwashers were the ones they replaced the most. Ill spend the time researching before our next appliance purchase. I guess appliances arent all about the looks and the fancy technology now. Experiences from actual consumers tell the real story. Needless to say we wont be buying any products from Samsung.

Ditto on all the above comments. Unfortunately we did not see the reviews before our dishwasher purchase 1 yr ago. Just like others have commented on, dishes werent cleaning, drying, or finishing cycles. And dont forget about all the blue sensor lights flashing all the time without any indication of the problem. Service came out and told us its the Display Unit that needs to be fixed. A $300.00 part, even though we just paid $600.00 for it brand new a yr ago. Contacted customer service to explain our issue, and they said there is nothing they could do and good luck. At the same time they were servicing my Samsung dishwasher, they were trying to fix the Samsung refrigerator that we bought on the same day. REALLY! Both appliances have problems at the same time? How nice for Samsung. So after paying 2 service fees on the same day for 2 appliances, we have decided to throw the dishwasher out in the driveway and put a sign on it saying FREE - Junk. We did mention to customer services about all the horrible reviews, and they could careless because they know more unaware consumers are going to make the bad choice of buying anything from Samsung.

I bought a Refrigerator from Bismi, a leading dealer in Kochi for Samsung Products on Feb 20 2014. Attached the bill copy. Unfortunately, the product stops working just after the warranty period over. I contacted customer care, they took the fridge to their service center. After that, there is no information regarding the product. I had contacted the guy who took the fridge several time but I did not get any updates. So I used the chat facility and report the problem, after that I got a call from the CC and said that it is the problem with the freezer component and will take another 7 days to get the part. After raising the same complaint through this email portal, I got a call from the Samsung Head office and the person assures me that technical difficulty of availing the part for replacement and he told me he will update the status eventually and resolve as early as possible.Also he assures a standby refrigerator if he failed to deliver the product before 1st May 2015. But still after the call I did not get any information or updates from Samsung side. It is difficult to manage city life without refrigerator. Moreover I had a 18 month old kid and no one is in my home to get the daily eatables from the market as we are working daily for more than 10 hours. Please let me know whether I had to go for a new one or how long I had to wait for the product to get back. This is the letter I had sent to Samsung authorities, CEO, etc but no use. Today I got back my Fridge with a bill of Rs 3800/- INR.

I used to swear by all Samsung products and always stocked everything in my home with it. However, it seems that for the last 5 years their product quality has been on a downhill spiral. I purchased the Samsung dishwasher model DW80F600UTS for my home. Worked well for five years, but then it just stopped working. Ive read numerous reviews on the same problem that I was having and noticed that I wasnt the only one with the issue. For the time being I am staying away from all Samsung products and will have to review other companies.

Bought side by side with bottom as freezer. I bought the fridge in 2016 Aug and 2019 May the freezer has gone out. I heard how great Samsung is but I was lucky and bought the extended warranty. Now I have to wait 10 days to get the part. From now on I will buy less expensive brands with warranty. My fridge was a simple no water or ice front door. Ice was in the freezer.

My wife and mother in law purchased a Samsung refrigerator on a whim without doing their research. Consequently we have a fridge that has given us nothing but problems, the main one being that its not cooling. Had the service guy out (again) and three days later its not cooling again? Im back to putting food in my fishing cooler. Stay away from Samsung refrigerators at all cost! Gotta make yet another service call.

Just about three years into ownership and I have really liked it a lot. Attractive, well organized, sturdy. Now the ice maker and defrost for freezer has failed. We have an extended warranty (thank heavens) but so far, the repair people have not done anything to fix the problem. The tech replaced the fan (the one he had didnt really fit so he used tin snips to make it fit...a bad sign!) After his visit, the freezer quit freezing correctly and now we are waiting on someone to come on Monday. I hope he is more prepared than the original guy and can fix it. I really like this unit. I hope we can make it work again and stay working.

Samsung did not honor warranty. At 6 months, the Samsung 24 DMT800RHS.XAA dishwasher would not totally clean rinsed dishes. After 3 repairmen, Samsung told us, Too bad. Now, at 1 1/2 years, the dishwasher does not work at all.

We have had nothing but problems with our Samsung refrigerator model RF24J996054. We have to defrost the ice maker at least every other week. The ice is soft, and gets stuck when dispensing. Further, the bin to store ice, does not hold enough ice to make it worthwhile. We are thankful that we have our old Jenn-Air in the garage. It is a workhorse. It is sad after spending sooo much money on a new refrigerator, we are traveling back and forth to the garage to get ice. We are in the middle of yet another repair, and have been waiting over two months for the part. I called today, again, and am being told that the part is not available. Really? So now what do we do? Samsung makes a poorly executed product, then doesnt have the parts to fix it? I will never buy another Samsung product again, and would not recommend Samsung to anyone. They dont even deserve the one star.

Samsung ref. model RF263TEASR/AA - Is there any other way to fix a noisy cooling fan aside from defrosting? We bought this ref. a year ago and we noticed that after a year the annoying sound started. Did follow the procedure from people having the same problem but after 2-3 weeks the same problem occurred. WHAT IS REALLY PROBLEM HERE SAMSUNG PEOPLE??? Imagine one year old ref. Common. Show me the way. Sorry to say but your refrigerator is REALLY A BIG SUCKS.

Bought a Samsung refrigerator last November. It crapped out on us three times. It stopped cooling and freezing but sounded like it was working, light and compartment temperatures showing. Got an exchange week ago and it is doing the same thing. Service looked at the old unit twice and said there was nothing they could do. Samsung may make good TV’s but their appliances are POS. DO NOT BUY. Nothing but trouble.

Bad quality and poor service. We bought the French door refrigerator about 2 years ago for more than $3000. Now the upper section is overcooling and Samsungs authorized technician came charged $220 and did not fix the problem. It lasted 32 days just more than 2 days over the warranty period. Now they say you have to pay again the same cost again.

This Samsung fridge has a SERIOUS design flaw and Samsung has been aware of it for a long time, per all the blogs, articles and YouTube videos about this problem! Our fridge is 3 mos old and already its doing the symptoms (loud popping/cracking/gurgling noises and water dripping within sealed walls) that our fridge will have this serious problem one day. We do not have a door water/ice dispenser and dont have the bottom ice maker activated. On many Samsung refrigerators, ice builds up on the coils (in sealed section) with the dripping making the buildup a solid, large chunk of ice that eventually BLOCKS the cold air into the fridge and also stops the fan. Samsung tells us the noises are normal but they can send a technician - since this is a design flaw and we dont want the fridge taken apart only to be told to use a hair dryer to defrost that area... We declined the service call. The seller (Lowes) refuses to take the fridge back and substitute a comparable one (cu ft etc) no-cost. The fridge looks nice, has good room and cools (for now) but I dread the day when the fan stops and hope it does not cause a FIRE as a result of the fan blades stopped but the fan motor continuing! If there is a recall or class action measure taken, my email is: **.

If you are considering buying Samsung Products - Save your money! We bought a Samsung Washer and Dryer in 2012 and already had to have repairs on the washer ($279 for latch on the door). The dryer is ruining our clothes because the lint trap is defective and sticks up and catches and twists the clothes until they break. Our Dishwasher that we purchased in 2014, sometimes takes 6 cycles to clean. The soap dispenser does not open or the cycle stops and all the lights start flashing. The other day the dishwasher ran for almost 6 hours while we were shopping and was making a horrible noise. I called Lowes, where we purchased and they were no help. I called Samsung and was told I needed to buy a new lint trap, and they could not help with the dryer. As for the dishwasher, I have a transaction number of ** and was told someone would call me within 24 hours to discuss what our next step was. It has been three days and no one has called. We also have a Samsung stove/oven and microwave - crossing fingers those last longer than the other appliances. Bad product and bad customer service!!!

I purchase a double door refrigerator model digital inverter with 10 years warranty on 16-09-2013 but before 3 months (after purchasing approx 6 month) I noticed the fruit tray was cracked. I complaint to customer care but customer care representative said our company has not covered plastic part under warranty. He demanded rs. 2000/- to replace the tray. After some time I like a hairline crack in the plastic at the front of the tray above the vegetable and fruit drawers. Sir, I dont understand what is the problem in this fridge. I think this fault is from the company... Pls check your product. Before one year your plastic part was cracked automatically... but your staff said this is not covered by us... Pls tell me what I do... what is my fault? (purchasing your great company Refrigerator) Pls solve my matter.

This is an update to my previous post on my 3 and 1/2 year old fridge that quit working. I filled out a form from the Samsung site on the issue with the fridge and got a stock *received* form type letter back on the 18th. There was no mention of repairs, how to handle the problem, or if they were going to do anything. When I was on their website, it said the fridge was out of warranty and when I searched for appliance repair dealers, I got 0 results back. After reading pages of complaints all over the web with the same issues (bad ice makers, and the cooling issue), we decided we would not throw good money after bad in trying to fix it. We bought a new top rated GE (which will be delivered next month as we wanted a very specific model) and on 12-23, Lowes hauled the broken Samsung off (to the dump I guess). After the fridge was gone, later that evening, we get a UPS delivery of an envelope with a generic return address. We have no idea who sent it, instructions, nothing but a part; a temperature sensor that plugged into something. So I google the address and find its a Sears warehouse. I call them and they look up the order number and say its a Samsung part. So, I get a temp sensor, no idea it was even being sent from Samsung who when I look at my account online with my complaint, says the action was cancelled by **me** on 12-18. To say this whole thing has been frustrating is a big understatement. In fact, I am not sure a new sensor would have even fixed the problem from what I have been reading all over the internet.

Got rid of a 27 year old Kenmore refrigerator so we could experience the newer, energy efficient fridges of today....BIG mistake! Dont get me wrong, its a beautiful appliance, but, I want my Kenmore back! Clearing the ice from the fan and the build up in the ice maker are becoming chores that I NEVER had to do with my old fridge. Every couple of months we have to unload the fridge to access the back panel to melt the ice built up around the fan. At least once a month we have to clear the ice around the ice maker to get the ice maker to work again. Along with those issues, we have standing water under our drawers and the baseboard trim around our cabinets are mysteriously deteriorating...Im assuming its from the fridge leaking, due to mass runoff of the ice melting! Our model is: Samsung refrigerator RF28HDEDBSR/AA. STAY AWAY! Youve been warned!

Our Samsung microwave model smh9187w is about 2 years old and the control panel already had to be replaced. The service company your site guided us to charged us $259.50 to fix a $350 Microwave. The tech was at my house for about 20 minutes and Unique Repair service charged $170.00 for labor!! I could have had the Pope come and do it for that. Needless to say we will never deal with the service company or buy another Samsung product! Shameful!!

JUST DONT Buy ANY Samsung Appliances. If you are even considering buying any Samsung Appliance, find the FB Samsung Refrig Recall page & read reports from all the unhappy Samsung Appliance owners. Sadly I have recently joined that large & unhappy group of ~$2500 Samsung Refrig owners that now dont have a working ice-maker due to a defect & Samsung has no workable solution to repair it... Oh, & if you even lightly brush against the stove controls the knobs turn on... The Microwave sounds like a Jet plane... etc... etc... So JUST DONT...

First the ice maker froze up and then just quit working and I had to pay over $200 to replace it. Then the shelves on the French door began to break into many pieces... just exploded and dumped everything on the floor. I had to replace two of them. Now less than 1 month later one of the replacement shelves has broken into pieces again. Also, the plastic on the vegetable drawer has now decayed into pieces.

I had similar problems to those reported - 1/2 inch of water then ice on bottom of fridge compartment, ice in freezer, difficulty resetting after power outage, multiple service calls; also, all plastic drawers and door shelves have major cracks. Problems started after only two years and I loved this thing, gave the utmost in care. I am so frustrated. Latest service call they said $600 to fix (after $70 for the visit). Was ready to buy another one because I liked the design, til I found this site. On Facebook, company says they are not aware of any such problems.

RE: Samsung refrigerator, Model # RF26J7500. We had the ice maker repaired as it was leaking and the ice was slushy. Ice would build up in the maker and had to be chopped out. The ice maker drawer sticks/freezes and is difficult to pull out. It is cracked. Items in the back of the refrigerator were also freezing. The repairman also fixed the wheels on the pull out drawer because they kept falling off. The drawer has never worked correctly. The cover is cracked, it sicks and rubs against the plastic on the sides. This is causing white shavings and dust particles. This is a huge concern as it is a SAFETY HAZARD. The dust and shavings are getting on items in our refrigerator. Ingestion of this plastic is obviously toxic. In addition, we have two cracked door bins. I called Samsung today. After being told the drawer and bins are not covered, I asked for a supervisor. The associate came back on the phone and stated the supervisor also said it is not covered. I asked again to speak with a supervisor and was put on hold again. The associate came back on and stated they would replace the broken items. I requested my concerns be documented well, and reiterated my disbelief that Samsung has not recalled this refrigerator. Both the store I purchased the refrigerator from and the repair technician stated that Samsung refrigerators are notorious for these issues and they receive continual complaints from Samsung customers.

We purchased a Samsung French Door Style Refrigerator from our local Lowes about 6 years ago. A few years after we had it, the produce drawers started to get water in them and then started freezing into sheets of ice. It ruined produce, etc and then we couldnt use either of the drawers. It cost us at that time $200 to have it fixed. The repairman told me then that this was a common problem with this refrigerator and it had to do with the design. Just called a repairman today to come and repair my refrigerator with the very same issue. Another $250 repair into this product. Samsung should stand behind these repairs if this a poor design or defective part in this refrigerator. The next time it happens I will give the refrigerator away and never buy a Samsung again nor will I ever recommend this product to anyone.

I had the refrigerator for about a year when I poured milk for my cereal and I noticed it was spoiled and there was a bad odor in my refrigerator. Come to find out, the coils had frozen over. I called a repairman and he told me to unplug it to let it defrost. It worked for about a month and it continues to freeze every few weeks. After reading the reviews, I dont want to lose anymore food so Im just going to invest in another brand.

I have seen many people comment on the spot weld that holds the seal to the waterwall dishwasher. The weld didnt even hold for 10 months before it broke. They sent someone out and they said we caused physical damage to the dishwasher. I have spent hours on the phone and they just mess with you by saying they will send a second opinion and then they wont actually do it. Very dishonest company! Bunch of scam artists. Dont buy Samsung products. They will break if they are dishwashers or explode if theyre phones and they wont take responsibility.

I am very disappointed in our new Samsung kitchen appliances. We bought a new refrigerator, dishwasher, and stove a year and a half ago. The refrigerator ice maker did not work; fortunately, I purchased the service contract through Best Buy and they covered the repair. Now the dishwasher is no longer drying the dishes. The year warranty is over, and I didnt buy the service contract for it as I expected it to work for at least a few years; now I am having to pay over $300 to repair the dryer fan assembly. I dont use the stove much but imagine that will break now that the year warranty is up. I wont purchase Samsung anymore and wont recommend them.

Had a Maytag before this. It broke down in a much shorter amount of time than I thought it should. I then got the Samsung, and have not had any problems with it. It has all of the settings I need and so far I am satisfied.

There are pros and cons to consider with this dishwasher. The capacity is generous. I like the different cycles. It seems like it uses a lot of rinse aid with the machine and you have to be careful how you load it or top rack items dont get clean. Overall it is a decent mid price dishwasher.

I have been a Samsung fan for a long time. For the first time ever we experienced an issue where Samsung was not able to provide us with a reasonable solution. We purchased a Samsung Oven Range in early November 2019. One of our oven knobs broke off in our hand two weeks after the warranty expired. Samsung requires close to $100 for a replacement knob. When I pulled off the other 4 knobs on our oven range I noticed that the neck of one other knob was also cracking. The knob necks are made of plastic. I read reviews on various community chat groups and apparently, there are many Samsung customers who experienced the same problem. If I were to buy all 5 of the Samsung replacement knobs it would literally cost me as much as I paid for the entire oven range new. If Samsung is interested, I found online a very simple inexpensive fix for broken knob necks, which can also be used to prevent future breakage of unbroken knobs. Will be glad to share.

We are having the repairman in on Monday because for the second time in 2 year our Samsung fridge is freezing lettuce and cheese. Yogurt is turning moldy even though there is still 3 weeks left till expiry. When the fridge works it’s great. When this happens it makes me nervous. We do not have an ice maker and I often wonder if it thinks there is one because it makes this strange clunky noises. Last time this happened we had to unplug the fridge so it could thaw out so they could change a part. I sure hope we don’t have to do this again. We only have 1 fridge so it does cause a bit of an inconvenience. My main problem is that we are losing food. This should not happen.

Purchased Samsung refrigerator and microwave when we remodeled the kitchen in 2010. The microwave died last summer (2013) and we replaced with another brand. Thats another story. THIS story is about the above listed refrigerator. Beginning in Sept. of 2013 we have contacted Samsung customer service 6 times about our fridge leaking water into the (right) vegetable drawer and under the drawers and freezing. 2 problems - the leak and, why is the water freezing when the fridge is set at 38 degrees? Freezing all veggies in the drawer.Service has to come from Cleveland as no company in the Akron area will touch Samsung appliances. That should have been our first clue! The last service call was 3/04/14 and yesterday, 3/08/14, we had more frozen water in and under the veggies drawers.Customer service persons have been very gracious and helpful. The repairmen that have come here have been courteous and have tried to help. But the definition of futility is doing the same thing over and over and over again, expecting different results. We have had the coils on the back wall replaced 3 times and thawed each time and the drain blown and, guess what? Same results.Were very, very tired of this problem. We have thrown out more food thats been ruined by sitting in ice water and its getting expensive. We have told everyone and anyone who will listen NOT to buy Samsung appliances as they are definitely inferior products. Just wish they would replace this defective appliance or compensate us monetarily in order that we can purchase a refrigerator that will work. Any suggestions anyone?

We purchased a Samsung side-by-side refrigerator from Home Depot in Feb. 2014. First problem - within weeks of purchase was that the vegetable drawer had no control for air/temp, fresh veggies died quickly, even carrots and root veggies. We bought $100 of special containers to be able to keep food as fresh as the old fridge.Then within the first two months, we began hearing the often-reported fan noise from ice buildup. This got worse over time and I finally called for service, also complaining about the veggie drawer. Prior to that scheduled service being performed, the next issue was the ice maker failing to shut off, even with the door open and jiggling the paddle switch. Another call to Samsung to add the new problem to the fan noise.Service arrived a week later, with a wrong ticket number, no warranty information, and no parts even for the known issue. The tech corrected the paperwork, inspected and ordered parts. Samsungs Andy then called me after the service to see if repairs were completed, and I told them of the problems with the unit, as well as Samsung not providing proper information for the tech so the service was a failure. I was told we could qualify for a buyback, which I said would be taken into consideration, and was there a time limit. I was told no time limit since the service issues were reported within the 1yr warranty period.When the parts arrived, I called Samsung to explain we were seriously considering the buyback, but were in process with the previous service issues, and should I allow the service to take place. I was told to allow the service and did so. The service was performed, both issues I reported separately were handled together on one ticket. The entire back panel housing the fan was iced up, which the tech confirmed is not normal. The ice maker continued to repeatedly dump ice without stopping, jam, freeze up and require removal, thawing and drying, even after the service.By this time we have opted for the buyback, and phoned Samsung to request it. This time I was told by executive customer service member John, that what Andy told me was not how the buyback worked. Buyback could only happen if the unit is deemed non-repairable with three repair attempts. I explained I already made three service calls, had two repairs, as well as complaints on the drawer issue, and other aspects of the design and quality that were proving very annoying. Another service call was scheduled.This time the tech arrived and was briefed on the history and issues, along with our desire to take the buyback. He ordered a new control panel, which arrived and was installed on yet another service call. The new control did not display properly and was defective. It was removed and the old one installed in its place. I immediately called Samsung to complain about their total failure, and was told they did not yet have the service information from the tech, it should be there in a day.I called a week later to inquire on status, and this time was told by exec c.s. rep, Sherry that not only were there not enough service calls and parts replaced to qualify for a buyback, she had no info from the service company on the service. When she said she had to check to see if we were within some 30 day time limit on the buyback, after having specifically asked two exec c.s. people about any time limitation, I was angry to say the least.There were more communications with Samsung on status of the buyback, process, requirements, schedule, and was given different stories and reasons every single time. I called on 11-10-14 to inquire the latest status of the most recent ticket regarding the buyback process, and the exec c.s. rep told me they had only one ticket on their records; I have at least seven ticket numbers for these issues, four of them being the 510-number range generated only at the executive level.When the tech arrived today, 11-12-14 I made it clear that the only resolution is deeming the unit unrepairable. Because one of our reported issued included cracks in the interior refrigerator walls, the tech was able to get a status of nonrepairable from Samsung. In doing so, the tech had to communicate with both his company and Samsung. The first Samsung rep he spoke to was extremely rude, and actually hung up on the tech. The tech called back, reached a supervisor, and with a few more calls finally got the nonrepairable status.Now I am waiting for Samsung to respond. Under California law, we have endured more than enough repair attempts to qualify for the Lemon Law requirement to buyback or replace the unit. Needless to say, for the combination of poor design, poor quality, and downright insulting customer service, there will never be another Samsung product in our home.Other problems with the unit included poor freezer door fit, hung crooked and uneven, gaps between the inner and outer shell where the door seal must fit, may allow warm air in. The tech showed me how the ice dispenser door does not seal properly and is not well insulated, also letting warm air into the freezer compartment.Another little surprise we got, partially because of the imperfect door hanging, is that we didnt get the freezer door shut all the way one night, and I found it in the early morning hours. Cleared out the ice maker so it wouldnt freeze solid, closed the door and left it alone. Checking in the morning, the display showed the set temp standard of -2F and 38F, so I thought all was well. But when I came in for some ice at 2pm and opened the door, the freezer was 58F with ice cream running on the floor. The unit did not reset without unplugging and replugging, a surprise because we had a power outage of several hours some time ago and the unit was fine.So if you are considering Samsung, I suggest not. As a coincidence, as the tech was here today, a friend called and I told him what was going on, beginning to describe the Samsung issues....before I could even get started, he chimed in with the same litany of problems I have experienced with his Samsung refrigerator. The independent service techs were all professional, and were sympathetic to our problems with Samsung. They did what they could to make it possible to allow us to get some resolution. Both techs who visited us multiple times have a very low opinion of Samsung and their products.

Called Samsung customer service to schedule repair of our French door refrigerator with dual ice maker. Rust has developed around the water/ice dispenser. It was purchased in 2012 and warranty ended one year later. I found many reports of this same issue online by other customers. They said they would not send anyone to repair it as it is considered cosmetic. I offered to pay for corrections although from all reports there is a design flaw causing water to leak around the dispenser box. They still refused to schedule a service. Ive escalated request to executive customer relations. Also, reporting to the Better Business Bureau. Question if there any existing Samsung refrigerator class action lawsuits.

Like everyone else who has written a review, I purchased my Samsung French Door Refrigerator two years ago. I realize I am adding nothing new to all of the other complaints regarding this horrible refrigerator. I replaced my ice maker twice and it still freezes up completely. I am now experiencing the second big complaint in that if I use the water dispenser, water leaks and pools in the deli drawer. My appliance service provider explained that it is a design flaw and it simply cannot be repaired. I would never purchase anything from Samsung again.

We purchased a Samsung refrigerator in May of 2015. We had it 2 days and it wasnt cooling, so Best Buy brought out a new refrigerator. That worked for 2 weeks and then the freezer was not cooling. Everything melted and we lost the food. Samsung did repair it. Now the refrigerator is 2 months beyond a year of purchase and the icemaker has failed. We have had a tech here twice, he did not know how to repair it. Finally Samsung sent a tech of their own. Multiple design problems with the icemaker confirmed by the tech. We are going to have to pay for the motor in the icemaker. I dont know the cost yet as he is working on it now but he said it is not cheap. Samsung refuses to stand behind this piece of junk refrigerator. DO NOT BUY SAMSUNG!

The dishwasher failed the first time last year in April, 17. We were on vacation... Kids shut off machine and shut off breaker in electric panel as noise would not stop. I came home and tried machine and it worked fine. Used machine normally for a few washes and the LE error occurred. This has happened every week since. Local repair companies do not want to come and fix it... Same comment... Its a Samsung... No thanks! (Universal and Totem Appliance Repair). Went online and found weird solutions due to moisture issue around motor which causes the LE error and unit to fail. Need to leave machine off with Electric Breaker off as well. Needs to be off for several days and up to a week!!! Sometimes as is this week. Very frustrating as The Brick (now Leons owned) sold us this unit after our original purchase of a Brick House model failed after three months of use. No refund but had store credit to purchase another unit. We bought the Samsung as it seemed to have the best features... Top rack... water wall... ultra quiet etc. Pretty useless features when you cant use the machine for days and weeks at a time!!! After having A Maytag for 14 years with no issues till a recall issue had a service tech ruin the machine. We then purchased the new model Samsung DW80H993 SERIES. The 5 Year Warranty sold us... So much for that. Never again. With no support from Samsung locally and authorized dealers that will not come out fix the problem as it is a design flaw I will buy other models.

From my complaint sent to Samsung: I bought this Samsung side-by-side RS2545SH/XAA refrigerator for my office in 2008. Within the first year, I had to have the service techs in to repair and replace the board because it was causing the fridge to over-cool, either freeze the refrigerator section or leave it uncooled. That was repaired under warranty. In the past year, I have encountered the same issue. Now the board is causing the cold water reservoir to freeze. I have had both our local repairman and yours out to attempt repair. The local reported that it is a common problem with refrigerators and recommended higher temp settings to keep the problem at bay, but wouldnt recommend refrigerators with chips for our next purchase.Your repairman, while polite, wasnt prepared with the parts in the truck for the probable repair. It took him 3 hours to diagnose and defrost the water reservoir. It would have likely been cheaper for him to just replace the plastic unit. He identified that the problem is likely the board or the heater, but could be the wire that connects the two that is not repairable. It would be an additional $350.00 for the repair and another visit on top of the $302.10 already paid to your tech and $110.00 for our local repair tech. The tech warned that with the replacement parts (which he didnt have with him), he couldnt guarantee that it would be fixed because of a wire built into the fridge could be the culprit and isnt repairable. I would be stuck with the costs and a broken fridge.I and my assistant Paul ** (ticket **) have made numerous calls to your call center for updates and requests to review this issue and have been met with what I would call polite stonewalling. I feel that purchasing a premium product should come with support. I also expect a refrigerator to last at least 20 years before needing service. I have not experienced either with this purchase and could not recommend your product to others. I will be exploring additional avenues to file complaints against your company including the store where we bought it and our state attorney general. It would appear, in hindsight, that I would have been better off purchasing a basic model that would have cost me considerably less and would have been repairable.

I got the SE code on the Samsung microwave and after reading the complaints here, I called Sears where we got it and had a tech come out. We were able to keep using it until then by holding the stop/clear and start/enter button. Then I got to the point where Id take off the panel and move the wires and it would work again. Also, using the timer/clock seemed to be the issue. Anyhow, Sears came out for $75 to tell me what I already knew (needed new key pad/control box) and it would be a total of $200 for them to repair it (its only a $200 microwave). But he did tell me how to replace it. I tried to get the part from Samsung and they wouldnt as it was just out of warranty (so dont waste your time trying). JJ Parts in NJ is the part dealer for Samsung. I called and got the part with shipping for $70. Installation was super easy: two screws on the top of the unit on the vent grill and then slide it out. Then there is one screw at the top of the control panel. Open the door and lift the control panel up and it comes right off. Then there are a few ribbon cables to take off and it is clearly marked when you need to install them on the new keypad. Someone noted never work on a microwave due to it holding onto a charge - yes, that is true, but youd have to go way into the machine. Unplug the unit obviously before doing this repair, but I cant see how youd possibly run into any issues with this super easy repair.

I purchased a new dishwasher from Leons. Within months, the motor and parts were repaired 8 times. I contacted Leons and was told to deal directly with manufacturer. Finally, in October, I was told that they would exchange for a new unit and upgrade it and include delivery. I still do not have anything in writing nor do I have any firm dates as to when it will be delivered.

I recently purchased a Samsung glass top range for our vacation home. After two uses, the glass top looks used and melted. The white painted ring on the one burner totally melted and there are rings from the pan I was using on the same burner. I cooked eggs, not really high temp, and it destroyed the top of the glass. I used one of the back burners only for that to look melted now also. I havent gone back to the store yet, but plan on doing so. Have had the stove for EIGHT weeks and used twice!

This refrigerator has been nothing but a problem. After 3 years, we had to entirely replace the ice maker for over $200 in repairs (not covered by warranty). After 5 years, we had to repair the water dispenser. At exactly, 5 years and 4 months, the freezer died, 1 week later, the refrigerator died. It is out of warranty and Samsung does not provide any support. In our county, there is no longer a Samsung certified repair shop. No one will even touch it. Samsung finally referred us to A&E factory service, more than 40 miles away. They came out to do the diagnostic today (2 weeks after the freezer failed). The repairs for the broken evaporator are over $700. This was a $1,500 fridge purchased at Best Buy. Samsung has been very disappointing. They are not willing to cover anything or provide product support. Will not buy from them again.

A year and a half ago bought new Samsung side by side refrig. Now the fan for freezer stopped working. After many hours on the phone with Samsung with no response or help hired a repair service of our choice, since the Samsung approved repair company was not able to fix for 2 1/2 weeks and also was rated very poorly. Do not ever buy Samsung refrig. This is the second one we purchased, should have learned the first time. First one broke down twice on fridge side after 7 years. Never again! Please read all the reviews and beware!

1000. Dishwasher has stopped working 2 times in a year. The first customer service call last March 2014 went ok. However now my dishwasher and hasnt worked for 2 weeks. Service quick makes appt and doesnt show, shows and doesnt have the parts. Horrible place. Never buying Samsung again.

Worked fine until year 6. Then fan noise and icing. This is the third time, second time in 3 months. I have turned off the water pipe for the past month. Today Im following YouTube info but getting stuck on the removal of the lower evaporator cover in the icebox drawer. To do a repair by the way you need Philips Screwdriver and a 10 mm socket wrench (for drawer bolts, could just use a shifting spanner). Ill update later with some images...

I bought all Samsung (CRAP) in 2008. I have had nothing but problems. The dishwasher is falling apart with cheap plastic parts and control board had to be replaced in 1 year. The microwave part inside keeps melting from the heat. I had to buy 3 of them. Now the refrigerator has pooling water under the crisper drawer. I have to take the drawer out every couple of weeks and wipe it out. When you go to store, stay out of Samsung aisle.

We purchased the microwave on 5/2016 from Best Buy. 7/2016 microwave filter began to pop out randomly once hitting me on my chest, then buttons were pressed on their own as if we had a ghost. Fan turns its self on, the light goes on by itself, a code came on (Samsung comp said disconnect and connect again - WHAT!!!). Geek Squad came and changed the board panel, filter panel, door. Called Samsung company, they sent a tech who changed the SAME thing. The company refused to replace the microwave. Once all was replaced the microwave worked for 1 mo and began to malfunction once more. Now the microwave freezes, we can not press any button on the door, the microwave turns off as if it was unplugged plus all the other things that were wrong with the microwave.I have asked to speak with the manager and all I ever get told is the microwave will be replaced if the SAMSUNG tech recommends it. Hello they work for Samsung it will not get recommended. Well the tech came today. Recommendations replace the door again. Really. That will be the 3rd time. The stove it takes a long time igniting. I was told not to cook with flour (I do not cook with flour). The fridge the ice dispenser it is very small you are lucky if you get 4 cups with ice. Icemaker sweats and drips water inside the fridge. This was the first time we purchased Samsung appliances, and it will be the last one. I should of bought Viking/Frigidaire appliances. DO NOT PURCHASE SAMSUNG APPLIANCE. They are the worst.

DO NOT BUY A SAMSUNG FRIDGE!!! It is garbage. I only had the fridge two years. It makes noise like a rocket about to launch. It freezes up and have to defrost for days. Then will work for a few months. Samsung wont do nothing about it. They said they will a service tech call to set up appt but no one ever calls. I finally just broke down and purchased a Whirlpool fridge. Samsung should just stick to TVs and phones. Even my Samsung washer and dryer is junk.

Had the Samsung microwave for three years and this is the second time it quit working. First time the plastic latch broke on the door (fixed it with a paper clip attachment inside the door) till the parts came. This time its a SE code (like so many others). It needs to be recalled. I will never buy another Samsung.

We purchased our top fridge - bottom freezer unit from Best Buy approximately 5 years ago. Last May it started making a lot of noise and then stopped cooling. We paid over $300.00 to fix it (defrosted it due to ice in back and replaced some parts). Now, one year later its not cooling at all. The ice maker no longer senses when it is full either. It is a piece of junk. I will NEVER buy another Samsung appliance.

I purchased a Samsung 5.9 cu. ft. electric range from Sears outlet (certified). After 90 days, the range wouldnt turn on, all functions stopped. The computer board is defective. Samsung didnt honor the warranty as it was out of the box. Sears, even though has a warranty for a year on all products purchased in their store, required that we buy additional warranty contract. With that, they ordered the part from overseas, and we have been waiting for 7 weeks with no range. Samsung does not provide parts to their range. For the range to fail within 90 days is a major defect. Sears outlet dont honor their warranty.

My hardwood floor is damaged - second time in two months! We found water puddling up on the right side facing the fridge. In searching for the source, we found a small puddle inside the fridge on the right side just under the large cold-cut drawer. On further inspection and upon taking the drawer out, we found a solid thick block of ice! In fact, it was very difficult to remove the drawer. We thought we were breaking something! That was two months ago. The Samsung authorized repairman told us that the back panel was frozen, we would have to turn the fridge off for 2 days and then he would come back, take the panel off and maybe find what was causing our problem. How do you store all your cold food for two days? Well, he said our fridge was too cold and that we caused the problem! Well, two months later the fridge was at recommended temp and the same problem happened again. Now, we find its a design problem and Samsung is sending out a bulletin to their authorized repair people in two weeks!

Purchased a Samsung refrigerator 4 and a half years ago. Ice freezes up on the back panel causing the fan to hit ice, making a lot of noise. Samsung sent someone out several times. The technicians used my hair dryer to melt ice then left. After several visits, I asked Samsung to replace my refrigerator which had an obvious problem. They did give me one more free repair. After that was used, I had to pay out of my pocket. I did BUY an extended warranty thru the repair company. The refrigerator is freezing up again and the technicians can not come out for two weeks. When the fan is hitting the ice, it is so loud that you can not even have a conversation in that room. Samsung does NOT stand behind their product!

We have had a Samsung refrigerator with French doors and all the bells and whistles for 4 years. During that time we have had 3 major issues, first with a lead into the bottom of the refrigerator and now the ice compartment freezes up and has to be unfrozen with a hair dryers, AND, worse, the fan motor freezes up and the refrigerator makes a horrible unbearably sound until I thaw out the ice in the back of the refrigerator again with a hair dryer. Only then does it decide whether or not the refrigerator part will keep cooling--usually it takes a few hours. We have had it with Samsung. Each time we called Samsung and it took a week for them even to call back, and then to tell us they didnt have a service person in our area. We are getting rid of this refrigerator. We had it for four years at our second home, so that we only used it 6 months each year. We did not get the extended warranty because we were warned by locals that we would have to wait weeks for service by Samsung even with a warranty. Looks like they were right. If you look online, youll see many consumers have had the same problems.

My DMR78AHS Samsung Dishwasher was purchased Feb 2011. It needed its first repair in March 2012 (one month after the warranty was up) to the tune of $158 due to the tabs breaking on the upper rack and getting down in the motor. Last Friday (Feb 2014) the exact same thing happened but this time the repairman said it was going to cost me $375 plus tax for new gaskets and pump plus labor. I said no way and he still charged me $109.15 for the service call, etc. I spoke with Samsung this morning and they put me through to SEVEN different people. The last one said I will hear the answer from upper management in 24 to 48 hours. I am disabled and on disability from work (60-years-old) and cannot afford all of this happening to me! I still was saving for the fridge and stove - forget that now!! This model should have been recalled! The net is FULL of people all having the same problem with the 5E error flash due to the tabs breaking off. I am so upset!!!!! :( Is there a class action suit for this problem in Canada?

I bought a dishwasher Samsung 19 months ago. It has been repair 3 times, twice during the first year. Now is broken again! And the technicians dont want to come again to fix it! DO NOT BUY SAMSUNG! It is really terrible! I am so done with that brand. Buying a new one!

Samsung dishwasher had the following problems: complete kitchen flood despite safety feature. :( Error code OE fixed with parts replacement 4 times. Glad I bought a 4 year warranty!!! After 3 years, the warranty company has spent over $800 fixing this lemon and is now giving me back the money for a new machine! It is a Piece of **!!!!

I purchased a French Door Frig. from my local Lowes (RF265ABWP) for $1,600 and not dreaming I would ever need another frig. I didnt purchase the extended warranty. Twenty seven months into its life, it is now dead-- refrigerant leak which took the freezer first and then the frig. Samsung wants to charge me another $100 on top of all the food Ive lost to get a second opinion from their tech. Their customer service and their product stink. I wouldnt ever tell anyone to buy Samsung and they are not customer service oriented.

This the 4th microwave I have had since 10/08. The first 2 were GE and needed repairs in less than a year. The Samsung I purchased for the 3rd oven lasted a number of years and I recently purchased another Samsung which was identical to the discontinued model, except it was no longer 1100 watts and some of the buttons had been moved. This oven is a good size and I like it. Although this is a very good oven, I really wanted one that was 1100 watts. It seems they no longer make wall ovens with wattage higher than a 1000 watts.

I bought over the range microwave in September 2008 for about $300.00. Immediately, the latch was broken and needed fixing, that was covered. Now its running normally, making a slightly different noise when on but not heating anymore. I called Samsung, was referred to a repair company, but they never came for the appointment and have made no attempt to re-schedule.I have called them several times and no calls back. I called Samsung again for a new repair company, am waiting for them to call now. I can not tell if the part is under warranty (Magnatron) or not since no repair person has come yet. I try to find out if replacing it would be better. My first microwave lasted 20 years, this, less than 2.5 years. Samsung makes junk and does not stand behind their junk. I will not buy Samsung again in any type of appliance. Overall their reputation in the last few years is taking a noise dive and rightfully so.

Ice maker has issue with freezing and the middle drawer doesn’t hold temperature. We found out after purchasing that this is a known issue. All of this started when the refrigerator was less than a year old.

I am responding to a 12/28/2013 customers input and what he did to service his Samsung Dishwasher. I found his input very useful info as it gave me the confidence to pursue tackling the problem myself. I found the rubber check valve that he mentioned. I did not notice that it was stuck open, but I am assuming it might have been. On my model, DMT800RHS, the valve looks to be removable and replaceable. I did not try to remove it, but I did try to clean the surface with my finger. I also took the opportunity to clean my dishwasher parts thoroughly. There are several areas that trap food particles and eventually the food rots and smells. I will make that regular task from now on as eating food cleaned from an unclean device is as bad as taking a shower in a moldy shower stall... maybe worse. I hope this helps other people out there dealing with this problem.

Bought in February 2015, ice maker has quit working every thirty days. Soda stream is a joke, absolutely the most noisy refrigerator Ive ever owned. I will never own a Samsung anything again. Tried to contact customer service. I bet you already guessed. What a JOKE.

We have the same problems as so many others! Water/ice under crisper drawers. Warranty has expired - OF COURSE. Unfortunately, we bought all new household appliances in 2012. EVERY SINGLE APPLIANCE has had problems, the fridge is only the latest. The washer....spitting water out from the dispenser tray and the drum seal leaking as well. Stove, fan, element, dishwasher quit working completely and had to be replaced and now the refrigerator. The only one covered by warranty was the dishwasher. I swear, they have timers in these things setting them to fail.

Samsung refrigerator FR26HFENDSR - I will never trust a samsung dealer or samsung customer service .... They lie to you, not a good business.. Nov 28 - bought this appliance. Home depot delivered it Dec 6, 2014. Dec 9 opened it up and all food was spoiled...board went out. No freezer...so lost all food. Repairman comes out, Dec 15, says we need a new board. Dec 17 called samsung, asking status, board was not even ordered, so board is ordered. Put in a request for reimbursement for food loss. Dec 22, samsung calls to inform me that part is on backorder until Dec 29. They put in a request for food spoilage again, and replacement fridge. Come to find out on the 27, request not put in as I was told it would be, then again on the 27, 29, and Jan 3. As of today samsung informed me that the part is now in and they are not going to put in a request for the food loss, or replacement. All their customer representatives did for the month was blow smoke up my butt and lie to me about what they were going to do for this issue. I will never buy samsung again with the issues that I have had to encounter from the customer service center at samsung. They do not honor what they say to you...

We remodeled our kitchen in 2011, bought all new appliances, all Samsung, stove, refrigerator, microwave, and dishwasher, on 12/18/2010. There are only the two of us, however I only use it when we have a full load. We rinse our dishes, therefore no smells and I keep it clean. However, it started not finishing the complete normal cycle giving me a s3 code. I had my repairman to look at it ($75). He also had a discussion with online help. We ordered the part ($50). He installed it ($100), still got the same thing and my repairman was told this may not fix it. Then we would have to order a pump, not knowing how much a pump is and $225.00 later and being told this could happen in another 2-4 years. We have bought a new dishwasher, and sure isnt a SAMSUNG. I do expect my appliances to last longer than 4 years.

I purchased. Samsung refrigerator in 2017, and had to have it repaired three times, finally gutting all cooling apparatus and replacing it to make it work. Even so, I purchased a Samsung range in 2018 on the advice of my local repairman. This stove was two weeks old when the black stainless steel coating began to peel away from the door of the stove after being cared for as the directions indicated: soft cloth and water. Home Depot and Samsung claim that this is not a mechanical issue and therefore not covered in any way.Then, a few months later, in November 2018, the cooking grates began to shed flakes of coating, right near my food, and rising was occurring and visible. They replaced them after a few months (March, 2019) more and several calls. My one year warranty was up in May 2019, the new cooking grates began peeling and flaking again in August. After much talking and being patient but firm, they have agreed to send me new grates, but why bother? They will peel again in a few months! I am so frustrated, how is this company allowed to make substandard appliances that are a danger to people and not even held accountable? I am really concerned about this flaking coating so near my food. I really want this stove out of my kitchen!

Samsung products are good for nothing. I bought a Samsung refrigerator 11 months back and have filed complaint for cooling issue 5 times in this period. Still this problem is occurring again and again. And when you call their customer support to get the product replaced etc they start talking in unprofessional way and use profanity. This is not acceptable. Pls do not buy any Samsung product. Their services are good for nothing and their product quality is **.

NewSamsung Dishwasher Model DW80F600UTS lots of different issues. From Day 1 hasnt worked properly. Steam vent under front of door wasnt shutting off, so water would leak out the front. HEAVY light started blinking, and pump wouldnt turn off, power wouldnt turn off, either. Had to turn off at breaker. Dried out the flood pan and sensor, and saw moisture on the water intake hose coupling, so tightened that. That helped for a week, then it went off again. Seems to be leaking out of tub, not hose. Luckily, still under warranty so service is coming in a few days.SERVICE: Parts take 10 days!! So the repair guy comes, figures out what is wrong, then has to order the part and come again. It can be 2 weeks before you can use your new dishwasher again! When I talk to the service company (that is not Samsung, but certified to do their repairs), they make it sound like they know exactly what the problem is before they come out - leading me to believe they had a lot of this problem!! Never will buy a Samsung appliance again! Wish I had come here first to read the complaints.

We love our Samsung gas double-oven with range-top. We can cook at 2 different temperatures simultaneously and the range has a great variety of cooktop flames. Plus, Samsung has excellent customer service when you need anything.

I bought a house with Samsung appliances and and wish I had asked for new ones from a different brand. Pure junk. The stove burners didnt work properly, the oven heat varied all over the oven when baking. The fridge door drawers all cracked and cost too much to bother replacing. The door flap was broke and fridge didnt cool properly. Food spoiled. Now for the junk of a washer that would take half a day to do a load of wash because when it would go to the spin mode, it would unbalance and kick out only to take another twenty mins to finish or do it again and back to twenty mins again. I would recommend to not buy these from this company. They need to stick to cellphones. By the way, the house was seven years old and the dryer was a different make, assuming it died already. Costly replacing all of this because they make crap.

We purchased the Samsung french door refrigerator Model RF267ABRS in May of 2009. We bought an extended warranty from Lowes at the time of purchase which was a good thing!! Within 6 months we started having problems with ice forming underneath the deli drawer and out of the holes in the inside, back of refrigerator. We called the warranty company and they sent out a technician within 2 days. He informed us that this is a common problem with Samsung refrigerators as the drainage tube in the rear of the refrigerator is too small and ices up. He advised us to defrost the refrigerator and he would return IN 4 DAYS, once it was totally defrosted and run a line through the tube to check for blockages. He advised me to call Samsung regarding this problem. I did call and the service rep told me they had NEVER had this problem with their refrigerators before and refused to do anything about it. I told her it was all over the reviews and she told me they dont read them. (HA-HA)!!! I requested to speak with a Supervisor and was told the same thing. Since that time, I have called them a total of 6 times with no resolution other than being told to DEFROST when this happens!!! I thought I was buying a FROST-FREE REFRIGERATOR but Samsung seems to think otherwise, taking no responsibility for their product. Six months later, the same thing happened. This time before the warranty company would not send anyone out until the refrigerator was DEFROSTED FOR 4 DAYS. He came out and again ran a line through the tube and left. Since then, this piece of junk freezes up every 4 months and has to be totally defrosted for 4 days to de-ice it. I will never buy anything from Samsung again as they do not stand behind their products. To have paid the amount of $$$ on this and have them completely ignore the problem is poor business practice and tells a lot about the company and how it is run. NEVER AGAIN!

I purchased a Samsung 2 door fridge with lower freezer drawer and upper ice and water dispenser. It was delivered and installed in May 2016. Right away the ice cubes where either very small and dry or regular size and wet. The cubes regularly melted and froze into a block of ice, where we had trouble removing the ice tray. Once opened we found that the whole ice compartment was frozen including the ice making machine. We had to regularly turn it off and defrost it. Sometimes the ice would melt and drip from the ice/water dispenser. In the summer 2016 we noticed that our food was spoiling. Soon after the fridge was making a loud noise. After some investigation we found out that the fan area of the fridge was filling with ice which froze the fan in a block of ice, which caused the fridge to warm without any indication on the fridge thermostat. Every few months we have to take everything out, thaw out the fridge for 2 days and then restart the fridge. Weve had two repairs done by a certified appliance repair company. The first time we were told that the problem was a well known flaw in manufacturing. Samsung has recommended a kit to fix the problem, but the repair company said that it doesnt work. We paid them to put the kit in, which was some tin foil and cardboard to redirect the air flow and replacement tubs to help with the backflow of water (which both cause the water to back up and freeze into the fan area). One month later the fan was frozen again and our food was spoiling again. We paid for the repair company to return. They checked everything and told us that there was no way to make the fridge run the way it should. They told us that its a well known manufacturing flaw that samsung will not fix and will not recall. We paid over $2000 for this fridge and Samsung has told us that they will not refund or replace it even though it hasnt worked right from the start.

Dishwasher cleans great, but after it was hooked up for a couple months one day the dishes did not come out clean. (I must say right off the bat that the dishwasher was in place for a year before it was hooked up so, although it had not been unwrapped, the warranty was up before the problem started.) Thought there might be dirt or something caught in the bottom under the screen. Took the screen and spin wheel thing off to clean it and found the problem was a small bit of plastic from the top rack had broken off and was stopping the little wheel from spinning the arms the water comes out of. Thought it may have broken because I had moved the top rack up to accommodate a tall item. Did not move the top rack again after that, but a month later, had the exact same problem caused by another bit of plastic broken off the rack. It is very annoying since there are 13 or 14 long screws that have to be removed to fix it. Would hate to be paying a repair person every time this happened! Seems awfully cheap production to have the racks falling apart and causing the dishwasher to stop working!