I am unhappy and very disappointed in our new dishwasher, delivered almost two months ago. I would not recommend this product to anyone! Not one load has come back totally clean! We were told to rinse of dishes and use a bleach based detergent and use a rinse aid. We do that! Residue still appears in glasses, bowls, etc. The rack is awkward and hard to fit dishes in, glasses tend to fall over. Never had this problem before. We were told Samsung was a good product when we were looking at refrigerators, stoves, etc. We bought all appliances to match. What a joke this dishwasher has been. Would like to get a new one! Our old Kenmore worked perfect but it was white, switched to stainless steel. Stainless steel gets dirty fast. Thought it wouldnt bug me to wipe it down. Ugh! What a pain! Wish we would of went with the smudge proof Frigidaire offered.

I bought a French door refrigerator with the cooling shelves 11 months ago and it stop working. The compressor went out and after trying 10 days for Samsung to service it I give up and exchange it for a different brand. Would never buy that brand again.

We registered a complaint regarding our fridge which we bought just about one and half years ago... The complaint was done on the 4th of June and this is the 8th of June today, and still the problem is not solved. Today we called the service center for four times. Every time we are told that your problem is on priority and will be solved soon... In the evening, a senior executive told us that it is 7 oclock and this time no one can come... and we are told to wait till the coming Monday that is the 10th of June... So we are so disappointed with their services and we found ourselves helpless in this condition. We think that we should not buy any more products from Samsung.

If a 0 was available for rating I would rate Samsung with a 0... Never again will they have my business. I purchased my Range glasstop NE59J3420SS at Home Depot on April 2016. Not even a week I was cooking and heard a loud pop noise and removed my pot and saw that the glass was cracked. I immediately called Samsung and the conversation started nicely and was under the impression that they would fix it since the agent told me they would. I send pictures of the damage and of receipt of purchase. They told me they would call me... Never received a call from them. So I called a week later to see what was going on and they had closed my case because no pictures were received they said, which is bs. New agent created a new case number and had to resent everything. She said I had to wait for 3 days and they would call me with an appt sent up for a technician to come and look at it. Again never received a call so called them... They gave me the appt for the technician to come and thought he was gonna fix it. Instead he left with no answers to my questions so called Samsung back and they kept saying they would fix it. Waited and waited and waited and nothing from them. Called again to see what was going on and said again they would send a new technician to look at it. Dont know why. They already seen pictures. But the new technician that came was checking our oven which our oven was working and told him it was the cracked top not the oven and again left with no answers. I called them and said they would call me back. Again they never did. After weeks of waiting for their call I called them back and said it was physical damage and would not be covered. Wtf... Not even a ** week with it and still fully under warranty and they wouldnt fix it. This company is really a ** joke. I was calling them constantly for over 5 months to get this fixed for them to tell me at last that they would not fix it. Very disappointed and frustrated process to go thru with this company. Never ever again will be buying from them. And to make it worst Im still paying Home Depot for this???? PLEASE BE AWARE!!!

Bought a Samsung stove. It’s less than a year old and has a crack in the stove top. Can’t return it to the store. Called Samsung to see if it’s covered under their 1 year warranty and they said it’s not. My wife complains about the uneven cooking from the oven but I can’t return it. Samsung stoves are garbage. Don’t waste your time buying. Poor customer service too.

I purchased a Samsung refrigerator in July of last year. When it came home and got set up the next day it started chiming!! I called to have it repaired which took almost a week for tech to come and was told the sensor in door was bad. The chiming has started again and its not dispensing water or ice so Im back to buying water until this can be fixed. I went to store to complain and was told Samsung refrigerators have no Warranty at all.. I am so so disappointed with Samsung and would not recommend anyone purchasing them!!!

I purchased the Samsung French Door Refrigerator model RFG297HDRS in January 2014 from Home Depot for around $2,000. Since the first day the refrigerator arrived at my home it is very loud. The noise is so loud you have to leave the room. After several service calls, they replaced it with the Samsung French Door Refrigerator model RF28HFEDBSR, which was a smaller model and nowhere as nice as the other model. This model as well is loud. For over 1 year, 54 telephone phone calls, many emails, several service calls and unpaid days off; I am stuck with this refrigerator. The Samsung refrigerators are VERY LOUD and Samsung does not stand behind this product line.

Samsung Microwave MR 5491G - We came back to our travel trailer after doing errands & shopping to find that the microwave had turned itself on. We had stored a bag of popcorn and chips in it and they caught fire filled the camper with smoke and melted the door window. We were very lucky we didnt lose the camper.

Purchased in 2011 for almost $1500. Ice maker broke within months and freezer followed shortly after. Repairs.... $250 initially and then $900 for new compressor!!! Worst purchase EVER made and will NEVER purchase anything from Samsung again!!!

Bought Samsung refrigerator RF267AEBP in 2011 and has had problems with freezing the back of the inside wall as well as dripping water to the bottom of the pantry drawer. Piece of junk for a $2000 dollar fridge. Do not recommend this refrigerator and Samsung will not recognize this defect on their many products with similar problems.

We have an ongoing problem with ice build up under the cooling drawer. We had previously owned a Samsung refrigerator with the same issue, which was due supposedly to a too short heating element at the bottom of the coil. When we purchased our current unit, we were assured that this design problem had been resolved. It has not. I encourage the government to force Samsung to recall these units. We will never purchase another Samsung appliance.

OK, I am a very seasoned mechanic. I put a new bearing set in my pile of crap, front-loader Maytag washer. I can fix anything from a BMW to a microwave. I bought this SAMSUNG at LOWES and right after the warranty, the auto and normal lights blink, it stops mid-cycle and take like six reboots to even get going, and 80 percent of the time, same thing, the lights are back. The drain lines good. It hooked to hot water line. Its just a big pile of crap like every other post here. I will pull it out and start to fix it today. From day one the soap packs hung up. If you dont use a rinse product, it WILL NOT CLEAN DISHES. Its freakin required! DO NOT BUY A SAMSUNG DISHWASHER!!! Lucky me, I can fix this crap pile, pull it out, and Craigslist it goes. Awful product. They should be ashamed.

Microwave just over 2 years old model SMH8165ST. I got the SEcode. I took it apart, cleaned all the terminals. Now the touch pad doesnt work. I called Samsung, got a guy on the phone, who was very bad with English. I tried to explain the problem to him. He couldnt understand me. Im very frustrated. I seen all these negative reviews on the Samsung microwaves. The bottom line is Samsung microwaves are JUNK!!!!

Years back, we bought a Samsung washer, and had an awful experience, but we decided to give them a second try because we have always loved their phones. We bought a beautiful fridge and hoped for the best. It wasnt the case. We just replace our Samsung french door, bottom drawer fridge after 4 years and almost 1 month. Keep in mind, we paid $2,000.00 for this appliance. If you Google this fridge, you will see that every person who has ever owned one has had water leaking and drain line issues. We were no exception.After about 2 years of ownership the fridge began to leak water at the front left hand corner. We called our serviceman and were told this happens with every single one of these. We were instructed to thaw it out with a hairdryer! When that did not solve the issue, we were instructed to completely empty the fridge, defrost it for at least 24 hours, and then turn it back on. Each remedy worked for a time, then same issue would pop up again. We limped it along for two years, with the problem reoccurring more and more frequently.Finally, we had to thaw it about every day, and rather than loose our food, we bought a new fridge. We were told to contact Samsung, and they tried to say that we did not have the properly fridge unleveled (it was professionally installed), and offered to repair it at our cost. To add insult to injury, it damaged my wooden floors, and the edge of an antique cabinet. Please save yourself the grief and do not purchase any fridge from this company.

Since purchasing in 2012 this refrigerator has been a constant problem. We have had to defrost the freezer 6 times due to ice buildup. And now for the second time the refrigerator is not working. The back panel freezes. The fan then breaks due to the ice buildup which causes the motor to stop. This has happened twice at a $500 cost to fix. Now in addition to the refrigerator not working there is ice building the size of a large melon in the lower right hand interior panel. We have been told this is due to bad insulation and is a product defect. We contacted customer service and they told us the repair company is not Samsung authorized. The Samsung authorized service did not return our calls for service. We have tried them again and they ask we wait 5 days before a serviceman can conduct a home visit. So we have non-working refrigerator. It has been classified as a product defect. We cannot get service. Samsung help desk is not giving us support. A Lemon!!!

I have a Samsung Side By Side Refrigerator that broke but was under warranty for the sealed system. It broke in 4 years but this Samsung warranty is useless. They will not stand by and honor this warranty. They sent a repairman to my house who misdiagnosed the problem and replaced a part that didnt need replacing which I had to pay for out of pocket. He then told me since the fridge is not working that there is a problem with the sealed system which is under warranty and I wont have to pay anything for parts or labor. He then said that his company is not certified to repair sealed systems so Ill have to find a sealed system company.I notified Samsung and they sent the same repairman to my house which shows you how much of a joke this company is. I called Samsung again to tell them that their technician is not qualified for sealed systems. They then sent a different company to my house. The repairman from the second company told me that they are not qualified to do sealed system work. Finally they send a third guy to my house from a company that does fix sealed systems but he claims that my warranty does not cover labor only parts. It is clear from my paperwork and owners manual that the warranty covers both parts and labor for 5 years on the sealed system so Im not sure how he can claim that.I called Samsung and they tell me they will create a new work order which will cover parts and labor. However, when it comes time for my appointment they of course schedule it with the original company who claims not to be qualified for sealed system repairs. This is by far the worst customer service Ive ever experienced with any product or company in my life. Avoid this company if you care at all about the value of customer service. Ive given up on this repair and Im buying a new GE Fridge. Im tired of the countless hours on the phone with Samsung and the multiple visits by repairmen that claim not to be certified.

We purchased our very expensive Samsung fridge, French doors, freezer on the bottom. March of 2017. After 6 months we had issues with the drawers and shelves cracking and breaking. Not only are the parts cheaply made but almost a $1000 in warranty calls with Lowes has been spent on trying to fix the ice maker. It is a vicious cycle. The entire thing freezes over, we have to defrost it then wait for the entire unit to reset. When we DO have ice, the ice doesnt Staub cold, water leaks all over the inside and outside of the fridge and into the floor. We are so sick of this issue. We have only had the unit for 2 years and were STUCK with it!

From the day we got the Samsung refrigerator, we found small leaks on the linoleum floor. When the filter replacement light went on, I tried to replace the original filter with a Samsung filter, and the neck of the original--with its O-ring, broke off, requiring shutting off the water outside the refrigerator. While waiting for the replacement part, the entire ice cube maker iced up, spilling water out the front, onto the floor and ruining the custom wood enclosure. We are still awaiting a fix (thank heavens we purchased an extended warranty).

Warranty work replaced the temperature sensor in the refrigerator (freezer was ok) after less than three years. Now, we have the same problem with the refrigerator portion of the side by side not cooling. Even after the sensor was replaced, the food would sometimes be frozen and other times too warm. I even bought a max/min thermometer to check the temps which fluctuated wildly. I agree this fridge is a danger to health and I have decided not to get it fixed as I will never trust the temperature setting. This is a bad product and Samsung will not do anything about it but send out another repairman and charge me hundreds of dollars. I will not buy this brand again.

We purchase this Fridge for our RV which was screaming for a full sized Fridge. It is lightweight, perfect in size, very quiet, doesnt create excessive heat and most importantly has a low power draw. We have owned it two years and remains issue free and takes the abuse we RVers tend to put on a fridge. Highly recommend.

Apparently Samsung knew when we bought this refrigerator that the ice maker had a major issue. One year and amazing as soon as warranty expired stopped making ice. Repairman told us that Samsung has put out “bulletin” on the issue but will not recall. So it’s not covered. Going to cost me $418 and no way to tell if it will continue to work.

I recently had problems with a 5 year old Samsung refrigerator. To my surprise, most repairman refuse to work on Samsung appliances. In fact the first three turned me down and the forth said unfortunately he works on them. After hearing all of them tell me about how bad they are and referred to them as money pits, I decided to cut my losses. I have never run across a product so berated by people in that industry. The sad thing is everyone still pushes them instead of standing up and refusing to sell.

Just a note to say that it is beyond me how a giant company like Samsung can sell such sub par products and allow themselves to disappoint millions of customers with their extremely horrible customer service. I cant even count how many bad reviews there are out there about numerous Samsung Refrigerator models, not to mention all the other product issues as well. We too purchased a terrible fridge model RF267 and have been dealing with the ice maker freeze up and water leaking among other things for years. Its appalling to me that Samsung can let this go on and on for years on end. If a company refuses to build a good product and refuses to be held accountable for their lack of knowledge in engineering and complete disregard for customer satisfaction, they should no longer be in business. Bye bye Samsung... The electronic world is far too competitive. Its only a matter of time before what you have dished out comes back to you.

Recently bought a home that had fairly new Samsung appliances. Not thrilled with brand to begin with. After experiencing several service calls, I will NEVER EVER BUY SAMSUNG APPLIANCES. Fridge was leaking, tech came and cleaned lines. Thought it was resolved. Then we had problems with ice maker. Did some kind of service. Didnt resolve loud banging noise. (2 service calls) Had to buy brand new ice maker... another service call. Fridge started leaking again.My research concluded that the line behind back wall needs a clip. Wall has to be totally removed and line repaired... another $189. OR we can shut down fridge overnight and it will resolve. Well, that worked... for a month. Now I have the pooling of water under the produce shelf which ultimately leaks onto floor. Do I dare call the service tech again??? What else is lurking after this problem? Way too many problems with these expensive and newer appliances! Do you know if there is a class action suit regarding these appliances, and if so... Im IN!

We purchased a complete Samsung kitchen from HHGregg 4 years ago when we upgraded our kitchen. Weve had issues with the ice maker freezing up almost since day one, but have continued to manually defrost. Now, heres the horror story. We returned home from Thanksgiving holiday to find our house flooded! Yep, you guessed it. The refrigerator was the culprit. It malfunctioned, and the inside of the fridge was literally filled with water! We had all hardwood floors, and every one of them has to be replaced, in addition to other repairs.Well, Samsung was quick to set up repair service through a third party contractor. The authorized repair person doesnt have a clue what hes doing. And, like Samsung, their customer service is the worst. I spoke to a Samsung rep again today, and expressed I did not want this refrigerator, that I wanted a new one. I got what I perceive to be the standard answer, and thats your appliance is no longer warranted, and all we can do is to repair it for you. What kind of crap is that when you have thousands of complaints about your defective product? After reading the complaints here, I noticed a few persons recommending a class action lawsuit. Were in for sure. Im done with Samsung appliances and after $50,000 in damages and repairs I certainly feel Im justified!

Got rid of a 27 year old Kenmore refrigerator so we could experience the newer, energy efficient fridges of today....BIG mistake! Dont get me wrong, its a beautiful appliance, but, I want my Kenmore back! Clearing the ice from the fan and the build up in the ice maker are becoming chores that I NEVER had to do with my old fridge. Every couple of months we have to unload the fridge to access the back panel to melt the ice built up around the fan. At least once a month we have to clear the ice around the ice maker to get the ice maker to work again. Along with those issues, we have standing water under our drawers and the baseboard trim around our cabinets are mysteriously deteriorating...Im assuming its from the fridge leaking, due to mass runoff of the ice melting! Our model is: Samsung refrigerator RF28HDEDBSR/AA. STAY AWAY! Youve been warned!

Unless someone chose to make it right, which they wont, I would never buy a refrigerator ever again from Samsung. Absolutely, hands down, the worse decision I made. Spent nearly $2,000 and I would have been better off keeping my 20 year old Kenmore that ran very well but was outdated. Ive always used Samsung products, from TVs to phone, however this item rusted within a year (no, no harsh chemicals were ever used and water was quickly dried off). Fan motor went in 2 years. Fan motor was under warranty so no problem, however rusted doors were never covered as they were cosmetic. Samsungs products are purchased precisely for that reason - theyre beautiful. But trust me, they are garbage. Samsung didnt want to make it right - so no more TVs... I am an iPhone guy now... never again until they make it right.

I purchased model #smh9207st Samsung microwave on 09-09-12. The SE code was always on my microwave. My fan will come on in middle of the night, like it has a mind of its own. I never have been able to turn on fan or off fan but fan will come on after only 20 seconds of putting a cup of coffee to warm. Fan comes on for 30 to 40 min and it will not turn off by pushing off button. I contacted Samsung after reading all the bad reviews about this microwave. They told me yes, they would pay to put another defective part in my microwave but if it breaks again in a few months and my warranty is out, it would not be covered. They know this is a defective microwave they are selling to thousands of people and they are doing nothing about it! Help! They are putting a defective control panel assembly right back in their microwave they know has a problem! And then all the people who purchased the defective microwave have no protection! Help! What can be done?

We purchased this product on July 27 2017. Months after we purchased it the ice maker started icing up and water started dripping inside the fridge. When you would hit the ice button you would first get water then ice would drop. The ice would not be totally frozen. Then water would drip out after you were finished. Three different times they have replaced the whole ice maker. On Nov 8 2018 they told our repair man they were going to do an exchange. Then on Nov 29 they had another company come in and fix it (3 time). On Jan 24 it started doing the same thing. When we contacted Samsung they told us it is now our problem. They are not going to fix it again. They totally lied to us about exchanging it. This fridge is nothing but junk and headaches. We ended up going to Sams Club and purchased an ice maker. You spend nearly $3000.00 for a refrigerator and you cant even have it make ice. Buy from a different company. They know they have problems with this refrigerator and they wont stand behind them. We will never have another Samsung in our house. Read other reviews on this. I know others have the same issue. We read them but we thought they had the issues resolved. Boy did we find out the hard way.

We bought Samsung appliances after Hurricane Sandy. The dishwasher doesnt dry dishes properly. I always have to dry with a towel. Range knobs all broke and are loose. Refrigerator has seams in the drawers that you cannot clean under. I will never buy Samsung appliances again. They should stick to electronics. Also the Samsung name is half off from the stove because they are only stick-on letters. The stove knobs are also plastics and melt and are loose. The appliances look attractive but the above items are what I have an issue with. I recommend to stick with a company that has a good reputation for kitchen appliances. We have to live with our mistake. These appliances are 3 years old.

I called Lowes after we had opened everything that was delivered with our new Samsung oven/range to say the griddle was missing. They said the griddle in their display was scratched and to call Samsung. I called Samsung and ended up texting our receipt to verify purchase. I was told it had gone through and the griddle would be delivered with 15 business days, this was on Aug. 26th. On Sept. 27th I called to find out why I hadnt received it yet and was apologized to and told there was no explanation as to why it didnt ship, but she assured me it would go out that day. Oct. 15th I call once again and now am told it does not come with a griddle, of course I asked why it was shown to come with the griddle at Lowes and both times I had called Samsung they never said it didnt. I asked to speak to a manager who on again repeated it didnt come with it. There was o explanation as to the fact 3 other people said it DID come with it. I was left with No. We are NOT going to honor this. My manual doesnt show it on that model, again no explanation as to why it was displayed with one and 2 previous Samsung representatives said it did come with it. All of my appliances were replaced with Samsung when we moved into our home 2 months ago, they dont really care, so Ill never buy another Samsung anything. For a part that probably didnt even cost that much, they didnt care that Ive just purchased these Samsung appliances: gas stove, electric microwave, dishwasher, refrigerator, washer and dryer.

I feel in love with Samsung products but I am now done. My dishwasher started filling with water after only 3 months. While under warranty had it fixed. It started having the same problems. We fixed over the phone the second time but just when the warranty expired it started it again. I am beyond upset. No more Samsung for me. They dont stand by their products.

I have never been as disgusted as I am with Samsung appliances. I purchased a new stove and refrigerator about four years ago. It is now time for me to replace both appliances as they are falling apart and do not work properly. I have called Samsung customer service several different occasions. They are not helpful. Youre on hold for 20 minutes to be told you need to call another number. I feel as though they should stick to making stereos and televisions. Thats all theyre good for. I will never the rest of my life purchase another Samsung product period!

HHgregg sent out a few repairmen (no report), did nothing, said it cant be fixed. I called Samsung they sent out 2 repairmen. No info and no work. In Feb 2013 I was taken to St. Lucie Medical center as I was violently ill. DX Bacteria in my lung. I spent the month of Feb in the hospital as I almost died and almost a year rehabilitating. I cannot open the dishwasher for fear of another attack. My daughter holds her breath and we over clean the unit. The repairman that was here today said to me, It needs to be replaced.

I have an expensive Samsung refrigerator. It makes loud cracking noises and it is also leaking water inside the fridge section. I cant use the fruit and vegetable compartments since they get flooded by water. Everything was ruined inside and there was no technical support or any help. I have to pay several hundred dollars just for a tech to come over and fix the issue.

We bought a Samsung side-by-side fridge at Lowes. I wish we never had. The icemaker started making loud noises after about 9 months. Repairman fixed it under warranty. A few months later it started again. Ill give Samsung NA credit for repairing it out-of-warranty but now, about a year later it has started up again. Ive bought 20 and 30 year old fridges from Goodwill when I was a student that worked better, quieter for a LOT less money (like $25!). Never again.

I bought a Samsung dishwasher from Home Depot last year. Screws have fallen out so that it wobbles and leans forward when putting dishes in and out of the washer. I complained to the store when it was only 6 mo. old. They told me to call the Samsung. The company told me to call the installer which Home Depot supplied and could not tell me who it was. No one would take responsibility. So I paid approx $400.00 for a dishwasher that is always wobbling.

I have purchased two Samsung over the range microwaves over the last 5 years and each of them just stop running. What is wrong with your products? Clearly there seems to be a issue when you cannot build a product that will not last.

I am 60 years old and have lived in many different places around the world. In most of those places I had a stove/oven but never had any problems with them. They always just seemed to work. My 3 year old Samsung on the other hand has a bad motherboard. Yep, a stove with a motherboard and yes motherboards go bad. I wouldnt buy another Samsung anything. What a piece of junk.

Purchased 1.5hp split inverter aircon from Emcor Davao City May 5 2018. Unit worked fine for about 5-6 months then started short cycling. Mystic Electronics Service Center Davao was contacted by customer service to be assumed warranty repair provider. Person came out said Lindsey too short so had to pay P6000 To have that fixed. Unit continued to short cycle. Came out again said outdoor motherboard AND compressor overload were both bad...then outdoor blower motor was bad. They replaced all of those items. I have years of AC experience and told the KID that is not the problem. He leaves unit still short cycling so I finally called Manila again and told them MY diagnosis. After further discussion between themselves they agreed to send same KID out to replace the indoor thermistor. The KID damaged my casings on inside unit. Now unit is acting up again with about 3 weeks remaining on warranty. I told them they need to send someone else out as I had banned Mystic from coming inside the property again since he has really no idea what he is doing and no respect for someone elses property....I.e. Indoor portion of the Samsung a.c. NEVER EVER BUY SAMSUNG AIRCON products....unless youre rich and dont mind just throwing your money out the door. Learned my lesson on Samsung. Never again buy their a.c. products.

After 3 years, the Ice machine flapper broke displacing water all over my wooden floor. I called several places for repair and they all did the same thing when I said I had a Samsung, that was to list off many, many things that go wrong with it. It will cost me over $500 to fix a 3 year old refrigerator. I dont want to spend that much money, when I could have a new fridge for $1500.I called Samsung, not to get anything for free but just to ask if they would give me a discount to buy to fridge. Anything to show customer service on a 3 year old fridge. They basically said they wouldnt, they didnt care if I badmouth them, didnt care if I took to social media. They plain didnt give a **. Ill do my best to get the word out there. I will never buy another Samsung product ever again. Buyer beware.

This is a Japanese product that is beautiful in looks and style. However, if you need any service, the vendors are few and far between. If a handle loses a screw, they will tell you the whole door needs to be replaced which will cost hundreds of dollars. When you call the Samsung customer service, they will refer the same Japanese repair company and promise to call you back with another repair company (which they never do) when you tell them that company is an unethical company. Also the ice maker freezes up & stops working a lot.

Bought Samsung refrigerator, RF18FENBSR in July 2017. Freezer door broke on one aside, called Samsung (warrantied till Aug 2017). They sent out Williston Repair Group rep who wanted to charge me $110.00. I declined, told him to leave. Called Samsung, they verified it was still covered and redid work order. After a few days, I called Williston back and was told they would not send anyone out because I had slammed door on their rep and was rude. Besides, door handles were exterior damage. Called Samsung back, was told that they would call them and straighten this out. They called me back and said that since the handle was EXTERIOR and subject to damage, it is not covered. If I could give them NO STARS, I would. Naturally, I will NEVER buy any Samsung product again, as I feel they cannot be trusted to stand behind their products. You have to be crazy to buy ANYTHING Samsung.

After a year and a half our dishwasher has been giving problems. Pieces breaking off and blocking the drain. The handle to roll the bottom rack melts every time the dry cycle is on. The cutlery tray bottom is breaking away on 3 compartments. Piece of crap!

My Samsung refrigerator (Stainless Steel Bottom Freezer) is less than a year old and the freezer stopped working this evening (12 Jun 2018). I am thoroughly convinced, after having read similar reviews published within the last few days and weeks, that the Samsung refrigerators were either immediately defective upon being manufactured or became defective while in transit. Though the product is currently under warranty, I do not look forward to having to deal with the retailer (Home Depot) and/or the manufacturer in order to repair it. I strongly advise the reader to not purchase a Samsung refrigerator.

Please research carefully Samsungs refrigerator before you buy. The french model that we got has ice under the drawer and behind the back panel (a year after we bought the fridge). Samsung said it is not a common problem but research the internet and found many Samsung fridge has the same issues. Basically you need to open the back panel and add some sort of heating wire to make sure the little drain hole behind the back panel doesnt clog. We choose to unplug our fridge every 2 weeks and the hassle to remove all our food to our small fridge and freezer until we have money to replace this nice looking and useless fridge. I wont buy Samsung since they wont stand behind the product with design fault.

On 8/29/16 we purchased the 25 cu ft French Door with External Water & Ice Dispenser, Model Number: RF263BEAESG/AA Refrigerator in the Black Stainless finish. Delivered 9/3/16. We purchased this high end very pricey fridge, a high end matching gas range and dishwasher so we spent a pretty decent amount of money. The set was ordered from a local appliance store and was NOT a scratch & dent product. While from a distance the fridge looks fantastic, dont look too close. Under the factory packaging (plastic protective packaging & cardboard was not damaged at all) there were numerous scratches and a small dent in the upper left door. I would expect a new expensive appliance such as this would not arrive in this condition. The appliance store is closing and unable to order a new refrigerator or even just a new door. I dont need an entire new fridge, just an undamaged door.Samsung feels it is our problem and refused to do anything about it. While waiting on hold the recorded message spoke of their commitment to customer service. Well we didnt get that, in fact just the opposite. Interesting is that we really like Samsung and have always promoted their products. This is the first issue weve had and they failed us. I would not recommend this product due to how fragile it seems to be and Samsung will not make it right. I have a beautiful new kitchen with very nice high end Samsung appliances, except for the scratched and dented fridge. Is this really what I waited for all these years? Extremely disappointed. How hard would it be to replace my door? Any other appliance store would have sent it back to Samsung and requested a replacement from Samsung. Why cant Samsung just do that for me?Thanks alot Samsung. Also, I submitted this same review on Samsungs site and guess what? They wont post it.

About a year and a half ago I purchased a Samsung french door refrigerator (model RF197ACWP/XAA) and the trouble began within the first year. After 6 months of use, the refrigerator started experiencing ice buildup on the evaporator coil, water leaking into the vegetable bins and under them. Ive had multiple Samsung service appointments performed by NISI NJ Inc (an Authorized Service Center of Samsung Electronics). I work full time and I was forced to use my vacation days for the multiple service appointments as the service appointments were only available Mon through Fri 9 till 5pm. Not to mention hundreds of dollars of food thrown out constantly.This multi-hundred dollar unit accordingly is unusable after less than a couple of years. I do not expect a refrigerator to last forever. I do however expect it to last at least more than two years. I recently learned that the company has sold refrigerators since 2005 with multiple defects and thousands of people are experiencing similar issues. I assumed Samsung would stand behind its product. However, after extremely lengthy and unpleasant calls with customer service office, Samsung said it refuses to offer any help as the one year warranty has now expired. The issue began when the unit was still under warranty and the original issue has never been fixed. I find this response unacceptable. I had filled out a formal complaint on April 4th, 2015 and asked to speak to management but Samsung has not done anything.

Keeps freezing up; not cooling enough in freezer to freeze water. Had repairman come out & was told to unplug it for 2 days so the line can defrost. In the meantime, I lost all my food. Do not buy this product. This is the second time this happened. Refrigerator is unreliable & defective.

After 6 months of use, the finish on the stove grates is flaking off. Never seen this happen before, even on gas ranges several years old. Wish we had read others reviews on this site before purchasing.

Right after the 1 yr warranty ran out the refrig froze up. We had called the repair line and were charged 180.00 to have a metal tab added to the defrost coil to keep the drain from freezing. Lasted 3 months. We have had to defrost the refrig every 3 months for the past 2 1/2 years.

My Samsung RFG298HD refrigerator is about 5 years old. Earlier this year the icemaker stopped working... Got that problem fixed. Shortly after that, water began pooling in the Cool Select Pantry Drawer and now the drawer seems to be frozen in place and will not open at all. After some internet research Ive learned this a fairly common problem with Samsung refrigerators and apparently Samsung has chosen not to address the problem. This was a very expensive refrigerator and Im not happy with the product and WILL NOT buy another Samsung appliance. My last refrigerator was a Kenmore. We had for over 20 years which was still working perfectly when we replaced it with the Samsung junk.

I purchased a new Samsung refrigerator from Lowes about a year ago. The paint on the handles are coming off where you grab to open the doors. Lowes was of no help. What are my options?

I bought a so-called Black Stainless Steel Samsung Range almost two years ago. I recently found out the hard way that this product is really stainless steel covered with a black vinyl coating. This coating is peeling on my range. It also scratches very easily leaving the shiny stainless steel below showing. Samsung charges more for this black vinyl coating yet they will not cover peeling or flaking of the coating in their warranty even if it occurs in the 1st year. They claim their warranty does not cover aesthetics. It is true, shiny stainless steel blotches on your otherwise nice looking range is ugly but does not affect the functioning of the stove which has been good. Samsung offers no remedy for this problem except that you can replace the peeling panels for hundreds of dollars. Apparently all brands of black stainless steel are this way except for Bosch appliances. Stay away from black stainless steel until they make a product that works and the manufacturers back it up with a warranty.

We noticed the ice cubes were not freezing solid and were clumping. Then it stopped making ice... Then we noticed food was thawing out. Eventually the refrigerator side was no longer staying cool. We paid $125 today to have someone come look at this refrigerator and were told it was a sealed system leak, and would cost a minimum of $1000 to fix. We have had this Samsung model for exactly 5 years and 3 months. Our warranty went out at 5 years. The customer service rep at Samsung told us we could pay $400 for a new 1-year warranty and this would be covered. I am extremely upset that we would have to pay an additional $400. Samsung knows that this is a problem and should agree to pay to fix this. Im considering just getting a new fridge, NOT a Samsung... and telling everyone I know to avoid Samsung. Ive already read many similar stories. Clearly a problem with Samsung and I feel they should own up to it.

On April 12, 2017, we bought a Samsung French Door refrigerator with in-door ice maker and water supply, from Home Depot, with a 5 year extended warranty. We loved it, but it has now had 4 ice maker failures, requiring 3 trips by technicians to get it to work again. The ice maker freezes solid and requires extensive defrosting just to get into it to see what is wrong. Unfortunately, this latest time, Samsung says there is nothing wrong with the refrigerator and refused to do anything about replacing it. We are truly disappointed. Needless to say, we will never buy another Samsung appliance.

We bought our Samsung microwave model SMH8165W on Feb 23, 2011. I know this b/c I actually registered online w/ Samsung to get the extended 1 year + 3 month warranty. They have engineered their microwave to be built to last barely above a year. Let me say, it is beautifully designed and at an inexpensive price point. It was the best deal at the time. It had features that we NEVER used - like, any of the snack features. My husband still loves it.... BUT... within a year, one of the LED legs blew out in the first number. We ignored that. It wasnt big enough to bother, you could still read the number. Id already misplaced any paperwork. Now, on Feb 18, 2014 - almost 3 years to the day that we purchased our Samsung we have another interesting error. Our under microwave light that goes from On, to Night light, to Off.. it always stays ON. One of the lights blew out so we changed it thinking that maybe that was the problem. Nope, both bulbs now burn brightly. We are out of warranty. We wont be buying Samsung again. We actually need a light on at night to cook, being in a dark kitchen. So in the meantime Im buying a set of 3 stick on LED lights for $6 on Amazon. One LED light will last 1000 hours. Lets see if it outlasts the Samsung.

In 2015, we purchased a $1200.00 Samsung Dishwasher, model DW80J755 Series, and started having problems in April of 2018 with an error code LC. The repair was made under warranty and also was found that the dishwasher had faulty installation of the waterline, which was crimped. The same error code LC, was again present on the dishwasher of June 2019. Once again, a repair was done to rectify this problem and it was under warranty. Forward to November 2020, and for the third time in as many years, the error code LC came up. The dishwasher is no longer under warranty by 3 weeks. A call to the appliance store we bought it from, said they would send an estimator out for $175.00 just for an estimate which didn’t cover repair, labor or parts! A call to Samsung’s Customer Service on Nov. 23rd, had the gentleman tell me because this has been an ongoing problem for the last 3 years, we qualify for a new dishwasher. The process was to give me a ticket # (**), send it for approval and someone would call & email me within 3-5 business days. As of today, Dec. 3rd, no one has contacted us and so I called Samsung to get an update only to be told that it is still being reviewed. Then I was told that they couldn’t accommodate us with repairs or a new dishwasher. Then they put me over to their Exchange & Refund team where Chris pretended, he didn’t hear me talking after saying Hello, Hello, Hello, 3 times, and he hung up on me. So, here we are with a $1200.00, 5-year-old dishwasher that has had the same error code 3 years in a row and have gotten no satisfaction from the manufacturer and no use of the dishwasher for almost 2 weeks!

Purchased a Samsung side by side fridge from Lowes August of 2014 and in 9 months I had the ice maker go out and the fridge also made a horrible sound in the back of the fridge. The motherboard had to be replaced twice. The ice maker unit had to be replaced once. Now my warranty is over and the ice maker has gone out again and Samsung says theyll cover the parts but I have to pay for the labor to fix something that was already fixed by them under warranty thats broken again 3 months out of warranty. The new parts for the ice maker were put in fridge Sept 2015 and broke in November 2015. What a joke. Horrible horrible product. A class action suit needs to be filed on the refrigerator issues. Consumers are getting ripped off.

Purchased a Samsung refrigerator 2 years ago and the first year fine. 2nd yr ice maker has caused us so many problems. We have to defrost the fridge like the olden days for it to work. Every 2 weeks are the whole ice maker stops and freezes up.

This is a follow up to a previous complaint I had with a Samsung French door refrigerator model # RF267ABRS. We had found our food thawed in the freezer part even though temp reading was at -2 F. I searched the web and found a repair tip to pull out unit and remove back cover. I did this and found that the coils were covered in lint and dog hair, we have dogs. The fan blade to cool the coils was also dirty and the water sump was full. I vacuumed as much of the build-up I could out of there, then unplugged the unit and used a small air compressor I have for sport balls and tires to blow out as much dust from the coils as I could. I then carefully cleaned off the fan blades with hot water and dish soap, with a sponge. The blades are plastic so I took my time. It will make a mess to clean up, but it should probably be done yearly, spring cleaning (Mine is about 3 years old and most complaints come after 2 years). I also removed the water from the drip pan under the coil with the small wet/dry vac I used. I plugged the unit back in and put the cover back. The freezer seems to be working. I will buy a thermometer to put in there to keep an eye on it as I do not trust the readout on the fridge itself. The site I used also said I should remove all items from the unit and let it sit unplugged with all doors open for 24 hours. This is to clear any drains blocked with ice. This will only work if you have a second refrigerator to put your food in to keep cold, which I do not. My issue is that there should be an error code on the readout of the unit that instructs a cleaning of the coils is due yearly, since this is a $2,500.00 unit!

I have had my appliances less than 3 years. The handle on the refrigerator and microwave both came off. The Samsung name logo came off on the stove. The instructions in the manual said dont clean the logo. It may come off. Whoever heard of not cleaning your stove. Currently I need to replace a knob on the stove which will cost $38 + shipping to replace. This is a plastic knob. I have talked to customer no-service who had said since the stove was over a year old they could not replace it. I will never buy a Samsung product again. I have never had to replace a knob or handle on any of my previous appliances. Think hard and long before you buy a Samsung appliance.

I bought all my appliances at PC Richard when I purchased my house in 2014. The salesman recommended Samsung. Told me they were the best on the market. I purchased washer, dryer, stove and refrigerator all top of the line Samsung appliances. My dryer had to be repaired 3 times. Finally I replaced it with a Whirlpool. My refrigerator was fixed on 1/10/18, 6/22/18, twice in July and again 9/4/18 when the PC Richard repairman video chatted with a Samsung representative. Again new parts were ordered. Refigerator was repaired 9/14/18. Today 9/21/18 my refrigerator is again not working. I called PC Richard and was told refrigerator cannot be exchanged unless authorized by Samsung and since its a Friday that will not happen until next week if at all; meanwhile I should make another service appointment. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN. I am disgusted and extremely frustrated.

This Samsung Refrigerator French door, bottom freezer, model # RF217A was purchased through Sears 4 years ago and has not stopped freezing the produce bins since I first received it. I have had Sears service out at least five times to fix it. They have replaced the motherboard, The defrost drain, The ice maker, The EVAP cover, a new probe, It still leaks, and freezes. Buyer beware. Samsung, nor Sears will not replace this obviously defective product, So after 4 years. I have finally given up and will buy a new refrigerator. I had to save the money to afford to purchase a new one, Samsung has won. BUT NEVER AGAIN.

Thanks Again Samsung USA. Well here I am again folks. I talked with a Supervisor from the Executive Desk about my problems with customer support and about the Fridge (Samsung French Door Refrigerator RF323TEDBSR/AA). Wow can you believe they are truly a company that will buy back your product for less than you paid and they stick together on all levels of Customer service? And after talking with him he also tells me I have 14 days from the date of the email of the offer from them and thats the end. Another WOW. So here it is -- 2017.00 Samsung French door Refrigerator, 80.00 Delivery, 15.00 new water line (required), 370.00 Extended warranty, 148.00 Sales tax -- Approx. 2622.00 Total spent 1 1/2 year ago. They are willing to buy it back for 756.00. Should I be happy??? I can assure you I am not. If they admit there is a problem and their warranty ran out last August, why would they be willing to buy it back??? And I am suppose to accept this GREAT LOSS? Not without a fight. I have made many calls to them and emails to get paperwork to them, faxes to them on the same paperwork. And was asked again today to email the original contract again, 4 emails-efaxes they didnt get, 2 phone faxes that didnt show the total price. But this final email today showed it all to the young man I sent to while I kept him on the line. So tell me should I just let it go? And top of it all, their policy is before that refund can come, you have to cut the cord from the fridge, wrap it with labels from inside fridge with S/N and model around the cord and take a picture and wait on your refund. Now common sense tells me that if I do that I will lose all my stuff in the fridge and freezer and wait till their refund arrives and then purchase a new fridge plus fork out about 850.00 to replace it with what I bought 17 months after I bought it originally. I wish I could make some sort of sense out that policy??? Would love some feedback on this and would love for anyone with this sort of issue to also SHARE this so others may avoid what we are going through. Thank you Samsung USA.

I bought a Samsung Refrigerator in 2007. Nothing but problems. 4 Ice maker installed at almost $400.00 a piece. I call Best Buy. They were no help. No one in the town that I live will do repair work. They said they would not repair. Was not worth fixing. I found one repair place in the next state. They charge me $95.00 just to come to my house. I called Samsung after this problem persisted. I thought they would show a little sympathy, not a chance. That equals to an ice maker every 2 years I have owned this piece of junk. I have bought 2 Samsung tablets, a phone, a refrigerator and a range. You would think that consumer loyalty would matter but it doesnt. This fridge cost me $2415.00 plus $1600.00 for ice makers that is a total of $4015.00. This is a bad joke. The kicker is Samsung also makes the ice makers. They get your money every way you turn. I bought a Whirlpool fridge 28 years ago. It is still working and so is the ice maker. I should have known better, stick with what works. I will never waste my money on anything that has Samsung on it again.

Worst refrigerator. Waste of money. I have had to replace ice maker twice. Water drips into the ice maker and freezes the ice cubes together and is stuck in ice chute. Water drips into the vegetable bin and cold cuts drawer. Water also drips onto the water dispenser so I have to put a pot holder under water dispenser. Ice forms underneath the cold cuts bin and I am not able to open. There is water that drips on floor. Dont buy a Samsung refrigerator.

We bought the dishwasher January 2011 and problems began in October 2011. We have had 4 different service visits with the 4th being today, March 20th 2011. It is still not fixed and now we are without a dishwasher since January 16th. Repairs have all been different, but the problem has been the same. The dishwasher stops mid-cycle and 2 lights blink. Their first repair over the phone was to turn off the breaker and try again. This did not help. Here is the timeline of repairs: 2011 - October 3, I called for appointment. October 24, repaired detergent latch. 2012 - January 16, I called for appointment. January 25, repaired drain pump. February 17, I called for appointment. March 15, replaced sump pump assembly. March 15, I called for appointment. March 20, I ordered something for the heater. This is getting absolutely absurd.

French door, bottom freezer and smaller refrigerator. After 3 years it was in the landfill unfortunately. Samsung reps were just as awful and will NEVER buy Samsung anything again. Replaced refrigerator with an LG. So far so good after 1 year.

I purchased a Samsung refrigerator; model RFG293HAWP/XAA, in November of 2011. The wide open cool select pantry draw opened and closed properly for a few months and now it jams on a regular basis. When I called service, they told me I was overloading the draw and not balancing the contents properly. Why design a large draw that you are supposed to leave half empty? And why did it not have a warning sign displayed in the showroom model with the above instructions? I certainly would not have purchased the product if I was correctly informed. Customer Service left me with an Oh well, live with it reply.

Where do I start? We purchased this refrigerator (4 Door Model RF23J9011SR) at the end of Dec. 2016. Within 7 months we had problems with the ice maker inside the refrigerator. No ice would dispense, all frozen up inside. Samsung replaced all of the ice maker parts except the cube box. Well it worked long enough to get past its warranty, then it failed again. The second time I could not even pull the ice maker drawer out. As it turns out the parts they replace were the old style original ones that were defective. He replaced all of the parts with the new Samsung updated parts, at a cost of 328 dollars to me. I paid then called Samsung. After almost an hour on the phone they agreed to give me a one time warranty extension.While the second tech was here I told him that the refrigerator seemed warm, and the thermometer I had in it said 48 degrees... Clearly not 34 like stated on the door display. He tried to tell me that my new refrigerator thermometer was not accurate (brand new, only days old) and that I had a tear in the door seal. I would call it a small slice. He said it wasn’t cooling because the tear (less than 3/8 of an inch) was letting warm air in. It needed a new door seal, Ok. I said, Replace it. Then he said he had to order it and come out in a couple days. Came out, put the new seal on the refrigerator, still was at 48-50 degrees. It wasn’t the problem. Called again for service. Tech came out, spent almost two hours here trying to figure out why the top refrigerator wasnt getting cold. Turned out the compressor and all of the Freon lines are bad, they all needed replacing. He informed me it was a 3 hour job and that another tech would be out in 2 days.I still have no upper refrigerator. The whole process has reached week three. I called Samsung and demanded a new refrigerator replacement...they said no (no surprise) and that I had to have the tech do the compressor and Freon line repairs. Because the parts had been ordered, the guy just left 10 mins. ago. Keep in mind that my refrigerator isn’t even two years old... Wow I sure am excited about its future and what I can expect. In closing...DONT EVER BUY ANY SAMSUNG REFRIGERATOR!! It’s like an Edsel. It looked good but wasn’t all that great of a car. What you read online is true, they are JUNK!!! Samsung customer service is a joke all yes and good and feel real sorry for you. They have heard it all before and could really care less once the great one warranty has expired. One year warranty on a almost 3,000 dollar counter depth refrigerator. SHAME ON YOU SAMSUNG!

Anyone purchasing a refrigerator should not have to worry about plastic bins cracking under little to no stress because of inferior manufacturing. Customer service just wants to sell extended warranty at cost of over $385 which would not even cover the bins. Refrigerator less than 3 years... cheap warranty and looking to make money off hardworking, previously loyal customers... no more... Stay away unless want more maintenance costs with inferior warranty and parts!

Samsung is absolutely the worst company I have ever dealt with. The runaround is not unusual but outright lies which they refer to as misinformation. They offered me a store credit and went so far as to give me a number to fax my sales receipt to in order to facilitate said credit and later told me they dont even do store credits!!! Bought the dishwasher in 7/2017. Have had 3 repairs in 10 months and even when its working it does a terrible job and I want it removed and a refund. They absolutely refused despite repeated phone calls even up to someone at the office of the president who gave me the same line. NO REFUNDS, exchange only. No thank you. Absolutely disgusted with this company.

Purchased a Samsung refrigerator 4 and a half years ago. Ice freezes up on the back panel causing the fan to hit ice, making a lot of noise. Samsung sent someone out several times. The technicians used my hair dryer to melt ice then left. After several visits, I asked Samsung to replace my refrigerator which had an obvious problem. They did give me one more free repair. After that was used, I had to pay out of my pocket. I did BUY an extended warranty thru the repair company. The refrigerator is freezing up again and the technicians can not come out for two weeks. When the fan is hitting the ice, it is so loud that you can not even have a conversation in that room. Samsung does NOT stand behind their product!

I have only had this refrigerator (Model Rs2530BSH) for 5 years. It started giving me problems in the 2nd year. Now, it is completely out. It is hard to get anyone to work on this piece of trash and the parts are very hard to find. Once I found the parts on the internet, I was told the main part was on back order (the main circuit board) because of high demand. That is a shame. No part to a refrigerator should be in high demand. That means it is a manufacturer problem and it should have been recalled. This is frustrating and costly. Everyone who purchased this piece of junk should receive some type of reimbursement.

I bought a brand new Samsung convection range NE59J7651WS, and it is only 23 months old. I have only used the self clean function twice before, and before this cycle completed the control panel fried and stopped working. Now I have to find a repair company to fix this. I noticed there are hundreds of customers that have the same issue and I think it would be appropriate for Samsung be accountable for this issue. A recall should happen and if not a class-action lawsuit may be started. Im all for that!! I will definitely never buy another Samsung appliance again!

We bought our Samsung refrigerator/freezer (model RF217ACRS) approximately 3 years ago. Worked just fine until shortly after purchase, one day noticed the bottom drawer freezer wouldnt close. Upon inspection noticed ice about a half inch thick in bottom under drawers. Chipped it out with an ice pick. Huge pieces of ice! Drawer closed fine once ice removed. Thought it was our fault, since maybe we hadnt shut door properly so didnt worry. This has now kept happening and I chip ice out of the bottom about once a week.Same for vegetable/fruit drawers in fridge. They fill with water (about 1/2 inch) and food was getting soaked/frozen. I ended up buying mats to elevate food in both drawers so they wouldnt get wet! Every week I take out drawers and pour water out. Also, ice/water build up underneath these two drawers too, that I chip/dry out once a week. Usually takes 2 to 3 dish towels to soak up excess water, then I chip away at ice!!! It is a huge pain, but after reading the other reviews here dont feel a service call will do any good. Guess we are stuck with a loser of a fridge/freezer for a few years and doing extra to keep it running and water/ice free. Will never buy Samsung again.Side note: We did not buy the ice maker, so that is not an issue or contributing factor to our problems.

In August 16, we bought a Samsung French Door, Bottom Freezer Refrigerator Model RF260BEAESR/AA from Sears. After only 6 weeks, the refrigerator broke down. We contact Samsung for a warranty repair, but it took them 2 trips and 10 days before the unit was working again. During that time, we lost a great deal of food (and it would have been more if not for my wifes planning and ingenuity). For the 10 days that we had no refrigerator, we lived out of coolers filled with ice. When Samsung contacted us to send our expenses that they would cover under the warranty, they initially said that they would pay only $200. Then they said they could cover the full $227.10, or up to $250 due to our inconvenience. Then, they called up and said that they would only cover $160. They said that they wouldnt cover the $60 in ice that kept our food safe for 10 days, because ice is just water and we dont cover water. Unbelievable!

I have approximately a three year old Samsung refrigerator. I have now been waiting 5 months for my replacement ice maker to come in from China for the second time. I just verified all serial numbers with my repairman. They once again have sent an ice maker with the numbers repair is telling them but on the wrong ice maker. I am a big ice fan. I replaced my old refrigerator because of a broken ice maker only to have a three year old refrigerator with another broken Samsung ice maker. So much for all the bells and whistles Samsung. Your product isnt worth 1 star.

Where do we start. We purchased all new appliances for our home within the last 6 months. Within the first couple months a tech came to look at ice maker as wasnt working. Then we went away for Easter long weekend came home open fridge and it was filled with water and water dripping out. I opened the freezer at the bottom and all meat fish etc were all defrosted (frozen bananas were mush). Everything went straight into the garbage including items such as mayonnaise, etc with all the thawed out items also. What a waste of money.We called the brick were we purchased and they were sending a tech. They said wouldnt be for about 2 days but then they were able to schedule on next morning. (Tuesday). I called Samsung also Tuesday morning, advised of what has happened as was told they do not have a replacement policy, only a repair policy. I advised fridge now smells and a Eileen advised not their problem!!! And no one will come in and clean it. She was very rude. Asked to speak to someone higher and was advised she is the highest I could go. Head office does not take calls. Advised has kids and needs a fridge asap. Again she said I would have to wait. Very rude again as I am a paying customer and when large expensive items are purchased they should last longer than 6 months.When tech came he advised the compressor has gone. Part would need to be ordered and it looks like possibly next week before they can fix it. Unacceptable!!! Called Samsung again today. Again received very rude customer service and advised to bad. The fridge will not replaced and I will have to wait for someone to come repair it whenever they are available. No idea when. So I have a new broken down fridge and living out of a cooler with 3 kids trying to keep everything cold. What a joke... and also out over 300 in what was good food. I was passed around to 4 different people at Samsung customer service this morning.When you buy a product there should be a policy when it breaks down. Why should I be inconvenient and have to not have a working fridge. Think twice with Samsung. I have done recent searching and was surprised of previous lawsuits against them with fridges and other appliances. People will continue to purchase these items. They get your money then you are not a customer anymore. You are a number.

I bought a Samsung oven range microwave from Lowe’s about 6 months ago. The price was about $350. It almost burnt my kitchen down last night. Started making a sparking sound and then smoke came out. Smelled terrible. It’s dead now. Completely burnt up inside. Useless $350 appliance. Dont buy one.

#1. Ice maker froze up. From internet, learned this is a common defect. Had to trim plastic parts and dismantle ice maker to fix. #2. Very difficult to clean shelves and drawers. Gunk gets under glass and inside (!) of drawer fronts. You have to use a screwdriver to pry open plastic tabs. The prying process tends to chip the plastic permanently damaging the pieces. Other than these major design flaws, the refrigerator has kept food well. But being able to clean ones refrigerator easily without damaging it is such a basic critical design feature for me that I will steer me away from Samsung products in the future.

In late 2012, I upgraded my white GE kitchen appliances with stainless steel appliances. So I purchased a Samsung stainless steel gas stove and microwave and a Whirlpool fridge from Lowes. The stove and fridge continues to operate smoothly. The microwave worked well the first year then begin to malfunction. The power would cut off in the middle of heating a meal. I would unplug the power cord then plug it back in the outlet after 10 secs to turn the power back on. I thought that it could be an issue with the power outlet or breaker. My electrician confirmed both sources were working properly. So this malfunction occurred often until recently the microwave goes out after 5 secs of running. Then I repeat the plugging and unplugging every 5 to 10 secs until the food warms up. This is frustrating because I always have to drag the tall bar stool and use it as a stepping stool to reach the power outlet inside the rear of the cabinet. Sometimes I get so fed up that I just use the oven or stove to heat up my food. I called Samsung service center today and the rep was very polite, took my model number and zip code and provided me the telephone number of the nearest service technician. I called the number and it was not in service. I called Samsung back and this time I reached a rep who was really nice but we struggled to understand each other because of our accents. I explained to him about my earlier call and that the telephone number wasnt in service. He checked and confirmed that was the only service tech listed in my area. I asked whats the alternative. I was advised that since my microwave was out of warranty that I would need to find my own repairer. I asked what is the lifespan of this model because Ive had it 3 yrs and its been malfunction most of the time. My last microwave came with the home in 2001 and still worked fine over 10 yrs later. This is unacceptable.

I purchased my Samsung electric range Model NE597R0ABSR in September of 2014 from Nebraska Furniture Mart in Kansas City, Kansas. Last week on 08/10/2017 the oven suddenly caught on fire when I turned the oven on. Nothing in the oven. The control panel read that the temperature of the oven was only 275 degrees. I just heard a clicking noise and then a small boom and I could see my oven was on fire through the glass. Smoke alarm went off, and I got the fire out without getting hurt. The heating element in the oven had caught fire on its left side and was melted. The lens around the light was also scorched and then there was all the damage to the walls of the oven being scorched, the oven door glass was also scorched and damaged. I was very lucky that I was still in my kitchen when it caught fire or else I imagine more damage would have occurred to my kitchen and home. Of course being 3 years old it was no longer under warranty, but from the number of complaints on this same issue with Samsung ranges which not only includes my model number but other Samsung models it appears to be a manufacturing defect. I called Samsung customer service 1-800-726-7864 and told them what happened and they said it was no longer under warranty. I said to them that it looked like a manufacturing defect and was told well manufacturing defects were only covered for 1 year (ridiculous). The stove is a fire hazard. I unplugged the stove after I got the fire out. Then the Samsung customer service rep I talked to the 3rd time finally said that they would sent an authorized repair service to my home to evaluate the damage. Samsung would pay for the service evaluation and the labor to replace the parts, BUT NOT THE PARTS. Turned out that when the tech took the back off of the stove, it was the wiring harness that had been on fire also, plus the circuit board was damaged and that was just what he could see without taking it apart any further. Turned out the circuit board, the wiring harness and oven heating element parts would be a whopping $420.00. That was just the beginning, then there would be another $60 charge for the tech to come back. I told the repair service I was not paying for any parts and would not be having the stove repaired and it was ridiculous for me to have to pay anything at all for Samsungs negligence in manufacturing a stove with so many defects. An electric stove should never just catch on fire because the oven was turned on, and the wiring harness shouldnt have caught fire ever. That $1000.00 stove should have lasted more than 3 years. Samsung obviously does not care about their customers, or their well being, and I will never buy another Samsung product. So many of their appliances have exploded, caught on fire that it is ridiculous that these same products continue to be sold to the unsuspecting US public.

I bought the French Door Fridge 18 months ago. I love the look. I love the storage space. Hate the knocking although that has improved a great deal after six months, and after they suggested I switch the Ice button to off - since I dont use it. It still Pops, Snapples and Cracks a bit but that is probably normal for most refrigerators. My main beef is the crisper drawers. Rather than be just one piece, the front of the crisper comes off to enable cleaning in the crack where the pieces join. (If it was only one piece, there would be no cracks to accumulate food bits.) Why they decided to build a crisper that needs to be disassembled and reassembled I cant fathom. Anyway, one needs a screwdriver to pry open the thin plastic latches that keep it together. You guessed it! I broke one side of one of the latches and now I need to use bother hands when I pull it out to make sure I dont break the hinge on the other side. Normally, I would just buy a new drawer. Samsung uses independent companies to sell their parts. The price? $120 CDN!!! I thanked them and went out and bought plastic Glue. And as I write this, I think I will fill the crack with plastic glue too. I wished this had happened two weeks ago before I bought a Samsung Range and Dishwasher.

We bought a new Samsung convection microwave, Model MC17J8000CS, and a Samsung refrigerator, Model RF4287HARS/XAA, which was delivered Sept. 14, 2016. Microwave - Suddenly stopped in middle of heating vegetables 13 months after purchase (last night). Great! Refrigerator - Frequently, the middle drawer gets hung up and won’t close without a few tries. Just don’t open it too far and keep trying. You’ll get it; well, I always have. If you change from CRUSHED ice to CUBED ice, be ready for NO ice to drop into your glass. Open the door and you get your ice. Yes, it’s all over your feet and the floor but at least you know where it is. On the positive side, I think they’re attractive appliances. My husband thinks they spot too easily but I’m ok with that. In all fairness, he is the one who cleans them.

Within two weeks of buying our new home, the brand new Samsung Dishwasher (Model DW80J3020US) malfunctioned when we were not at home, spilling gallons and gallons of water onto the floor. This resulted in our hardwood floors buckling and our master bedroom carpet needing to be removed and our entire house needing to be dried out. Samsung customer service took no responsibility for any of this ---- all they would tell us is the dishwasher was out of warranty. This is the one of the most horrific experiences we have ever had with a product ---- this company should be out of business and their customer service sucks worse than their appliances. I wouldnt even rate them with one star. NO ONE SHOULD BUY ANY SAMSUNG KITCHEN APPLIANCE.

I bought a Samsung French Door Refrigerator in May of 2020 from Home Depot. It was delivered in June of 2020. Just over a year old and its unusable. Temp readings shown on refrigerator are not the actual inside temps. Temps read normal but actual temp inside is 48+ in fridge section and 20+F in freezer. I had to throw out all of my food. Samsung has no tech in my area to look at it. Because of this they refuse to do anything about it. This is a known defect with Samsung refrigerators. They are not honoring the implied warranty. Parts are still under warranty. So without looking at it they are just saying its out of warranty. How do they know what part is causing the issue? It cant be out of warranty if you dont even know the cause. The ice maker seems to be the biggest issue. So now I sit here 2 weeks later with no refrigerator and no option of getting one anytime soon.Prices have almost doubled since I purchased this appliance. Not sure how hard it would even be to even get one with the shortage thats going on. Samsung has done nothing but play games over the last 2 weeks. I was offered nothing. No tech, no refund, and was told to find someone myself to look at it. Yet, if its not a certified Samsung tech I void the parts of the warranty that are left. If they cant find one in my area, how can I?A voicemail left yesterday says theyre trying to get a hold of me to get someone here and today I have a text from the same guy saying theres nothing they can do. So I wonder if it had been within the first year and it malfunctioned, how would a tech have magically appeared? If there isnt one now there couldnt have been 4 months ago either. Theres a class action lawsuit against them at this time. A FB group of 84,000 people complaining. It has made the news in several states. I would say they have a serious problem and theyre in no hurry to do right by their customers.

The refrigerator we purchased 1 yr & 8 mos ago stopped working. After waiting a week and a half for a repair company to come the repair company told us it was too big of a problem for them to fix. They called it a sealed system breakdown. We were sent back to communicating with Samsung. Now every time anything actually happens it’s a Thursday or Friday so the whole weekend goes by with no action. I finally get Samsung to assign us a new repair company that supposedly deals with Sealed Systems. We are given a date three weeks later. I demanded that is too long. I’m told I have to deal with the repair company about the date. I try but they don’t care, they’re just the repair company and I’m not the one paying them so why would they care?! Of course Nothing happens. I finally put my foot down and insist that we get a new fridge. Three more days goes by & Samsung keeps promising me every day that management is going to call me back. Guess what? No one ever calls. Another Friday... Another weekend with no action! Now today a month after this whole thing starts & the fridge stopped working I’m told this morning that Home Depot (our original purchase location) is where we get the replacement fridge from and I have to go through them for delivery date. FOUR phone calls later to Home Depot today and hours later it is determined that Home Depot has nothing to do with it. What a waste of my day! Come to find out the fridge is now in our town but no delivery date is available so I just have to sit and wait. Let’s summarize by saying I will never buy anything from Samsung againWe have since realized that our energy bill spiked at least $50 a month since January and it has now dawned on us that it is because as the fridge got worse and worse & was probably pulling more & more energy trying to stay cold. Between the groceries that we lost, the spike in energy cost and the money spent going out to eat because we haven’t had a fridge for a month Samsung owes us a lot more than a replacement but I will not hold my breath! Unacceptable!!Updated on 07/02/2018: If you read my previous review you saw the horrible experience we had going two months without a refrigerator. When the delivery company eventually showed up with our new refrigerator, just as we feared, they were merely truck drivers and had no expectation of installing the new fridge. As soon as it was brought off the truck we’ve noticed a dent in the front right door. Also as the delivery men brought it into the house they damaged our kitchen wall. Our kitchen is in the midst of being upgraded by us and the new sheetrock had just been taped. When I phoned Samsung to tell them of the damaged wall and the dent in the front of the fridge Samsung informed me that we would have to turn the fridge away and go after the delivery company ourselves for the damage to the wall. I am not shocked by this response from Samsung as they have shown no care for their customer through this entire process. We kept the fridge of course because who would turn away a fridge after two months of been without one?

I requested to have my refrigerator serviced. They had someone come out and completely ruined the refrigerator. I have been battling with Samsung with a complete refund or exchange so that I can get a new one. I even sent it to BBB. You would think that they would expedite this and help the consumer. This lady here was of no help. Lataisha ** | Office of the President. Samsung Electronics America, Inc. 105 Challenger Road, Ridgefield Park, NJ 07660. **. A refrigerator is a necessity, not a luxury. I have been without a refrigerator since 2/11/2019. Never will do business with them again.

The reason for this review is to alert purchasers to the problems associated with the Samsung dishwasher, and to the importance of selecting a reputable appliance sales company. In October 2016, my wife and I purchased a Samsung Appliance package from Bill Smith Appliances in Fort Myers Florida. Shortly thereafter, we began having problems with the dishwasher. I had researched the brand, and was already aware of draining and pump problems with the dishwasher, but was informed that the new model dishwasher was fixed.After repeated problems with the unit, a detailed search on this website confirmed that there were recurring problems with draining, and flooding of these dishwashers, and one caught fire causing thousands of dollars in home damage, as did the flooding issues. Two other units had circuit board electrical shorts, and one retailer was advising his customers to avoid the Samsung dishwasher. Because of the fire and recurring flooding issues, despite the fact that the unit was still under warranty, we decided we would not have a potential fire situation in our home. We would replace the unit rather than have it repaired under warranty.I explained these issues to the Vice President of Bill Smith Appliances in an email, and almost immediately received a response: Although our dishwasher was beyond the 30 day 100 percent return policy, the company would accept its return for a reasonable restocking fee, and apply all sales incentives to a replacement unit should we decide to purchase another dishwasher from Bill Smith. While the product probably could not have been of more concern, the benefit of having done business with an entirely reputable appliance dealer was phenomenal. What is also phenomenal is the CONSUMERAFFAIRS.Com website, where folks can post their experiences, the good and the bad, and the service and attention to customer experience that one appliance retailer extended to us.

Our Samsung DMR77LHW model that we purchased as part of a kitchen renovation some 5 years ago has been a source of frustration for the last 4 years. We had it repaired twice under an extended warranty (thank God!!); the first time just a year after purchase (replaced circuit board) and then again this past winter (entire top rack, door gasket, top rotary washing arm). Between those 2 service calls (and continuing to this day), nothing but poor performance and failing parts: Brittle and broken rack clips, recurring SE error (and now a PE code yesterday!) during normal cycle, cleaned dishes and glasses with odd food particles caked on, very wet items after the drying cycle, etc. We will be replacing this piece of cr*p in the next month because we have endured it long enough. Shame on Samsung for STILL producing such low quality products 5 years after we bought our own. I thought that this manufacturer would improve its appliances based on all this consumer feedback, but apparently Samsung doesnt care about that. So, junk products + poor customer service experience = a company to boycott. Bye bye Samsung. You have lost another client. Not just for dishwashers, but your ENTIRE line of products, I.e., Mobile Devices, TV & Audio, Cameras & Camcorders, PC monitors & Printers, Home Appliances, and Memory/Storage (as per your products list at Samsung.com). You will not get my business again!

We purchased a new home in 2009 and purchased stainless steel Samsung appliances for our new kitchen. French door refrigerator; over the stove microwave and range to the tune of over $6,000. In 2010 the refrigerator was leaking water under one of the trays. It was still under warranty so they sent a repairman who attempted to fix it. Said he couldnt but he tried. Also said that these refrigerators all have this problem. It is something with the thermostat, etc. We consistently had this problem, we had to remove the draw, chip away the ice and then use a hair dryer to thaw out the back wall of the refrigerator where the water line was located IN THE REFRIGERATOR. We had repairmen (several different ones came out for about 6 more times) all to no avail. They installed new parts, etc. Great inconvenience to say the least. Samsung finally refunded the purchase price of my refrigerator.The range was no better. In 2011, after the extended warranty we purchased expired, the broiler coil burnt out (according to the repairman) and had to be replaced. I asked him if there was anything he could do because I couldnt afford another repair. He said he could solder it but it was a temporary fix. He was right. About 10 months later the stove wouldnt work. Had to have the broiler coil replaced. Range is now working.Microwave started doing strange things in early 2013. It would go on by itself and I was afraid it would cause a fire. I called and the repairman, he came out and said it was only the fan that was going while the door was closed and he couldnt fix it because he felt it was a defect in the product. He didnt want to incur a huge bill for me when he didnt know what was wrong. He contacted Samsung and they wouldnt talk to him because he wasnt on their list of repairmen. The microwave operated fine, as for cooking, etc. with the fan always on when it was opened. In 2015 the whole thing just died. No error message, nothing. It just ceased working. I will never, ever purchase anything, other than a TV, from Samsung. They should stick with what they do best, TV sets. I now have to purchase a new microwave which has to be installed because it is an above range built in. The one we purchased was a high end and cost over $600. Didnt think it would only last 6 years. I had my other microwave for over 13 years and it worked fine. Waiting for the other shoe to drop on the range.

We a little over a year ago purchased a house full of Samsung appliances starting with washer and dryer, liking both the look and the way they worked. When we were ready to redo the kitchen we decided to purchase fridge, stove, dishwasher and microwave all Samsung. The fridge shortly after installed developed water stain in the screen of water dispenser, however since we were 1 day past the original purchase date the warranty was up and Samsung would not help us, and also said a water stain would be considered cosmetic, however now we smelled something burning and now you can see burn area around water spot in water dispenser screen. Not please with Samsung service after spending so much with a house full of Samsung appliances.

Two delivered within 30 days, and both had a computer issue: I purchased the 25.6 cubic foot French door Samsung refrigerator in November 2012. I had been told by salesmen at two different stores that Samsung was the best refrigerator you could buy. I took their word for it and stopped looking at any other brands. When my fridge was delivered and set up, the delivery man said he was pushing the power freeze button to cool it off quickly so I could put my food back in. He mentioned that it would go off on its own once it had cooled down. I noticed that it stayed on -8 degrees for day. I kept thinking there was a problem with the freezer temperature setting. Finally, I called Samsung and was told that if I unplugged it and plugged it back it, that would take care of the problem. Instead, it plummeted to -8 again, although the freezer was set on 0. I finally figured out that the power freeze button was not turning itself off like it should. Samsung says it should stay on approximately 1 1/2 hour then shut off. Feeling like I had purchased a lemon, I requested a different one. The store very graciously brought out another new refrigerator. After the delivery men left, the first thing I did was push power freeze to see what happened. Would you believe that it also never went off? Wondering if other people had experienced the same thing, I searched on the internet and found this forum. I am so grateful to have found out the problems that exist with Samsung refrigerators before my 30 days are up. I now have 5 days left to request it to be picked up and my money returned. I have also talked with a few servicemen who have told me that they would never own a Samsung. I will say that the look and feel of the Samsung is wonderful. I dont think it will be possible to find any other brand that I like better as far as the inside set up, durable feeling of the shelves and bins; but looking pretty isnt worth anything if it isnt reliable.

This SAMSUNG refrigerator is less than two years old and its already had numerous service calls. 1) ice maker did not work. There is a class action suit for this, 2) handles easily break off due to ridiculously cheap plastic parts, 3) lower shelving is very difficult to clean, 4) poorly designed; retractable door guard (again) easily breaks, 5) poor customer service - average wait times are one hour so rely on callbacks from India and finally, this all means 6) poor value for your hard earned money. Unfortunately, some of the other models and brands arent much better. Save yourself the aggravation and avoid this model. Samsung should stick with making TVs and avoid making refrigerators. If you ignore this advice then at least consider an extended warranty. You will definitely be using it.

I have a conventional touch screen Samsung range oven. Food is done in no time. Food time is cut in half. Easy clean & sleek appeal. The only thing that I tend to complain about is the knobs. They stick out and if you happen to lean onto them you can easily cut the stop of range on.

The fridge never really worked well to begin with. It kept freezing the eggs and just about everything else. The ice maker stopped working within months. Microwave and dishwasher stopped working next. Every time we called Samsung maintenance to come and fix everything, it would get fixed temporarily and we would have to call again. When we called again, they would have an excuse as to why it won’t work. We did this about 4-5 times. They wouldn’t even get us a new appliance because at this point we have gone over a year without a microwave and dishwasher. Maintenance is terrible, appliances are terrible. We do not recommend this at all.

I bought a Samsung refrigerator in 2011 and a washing machine/dryer in 2012. The refrigerator leaked all over the floor and the washing machine wont drain the water. Samsung wont fix, it is out of warranty. I want to know about class action lawsuits.

We spent a lot of money for this and it hasnt been what we hoped. Removing the protective film was difficult. There are still small pieces of it wedged in various places after three years. The material at the base of the cup holder scuffed within the first month from merely placing a cup to get water. I have been unable to find anything to cover the scuff so that area looks permanently nasty. No children are in this house so it wasnt rough handling that caused the scuffing. The frost free freezer is not. Ice feathers had grown to where I had to unpack everything, wipe it off with towels, allow the freezer to thaw and remove all ice and water and then repack. At that time, I cleaned all of the seals. For three weeks, the freezer was fine, and now it is as bad as it was before with ice feathers. Whenever I remove something from the freezer, ice chunks fall on the floor. I guess I will have to defrost the frost free freezer again.