Weve always loved Samsung products but this refrigerator is a real lemon. The ice maker freezes up every couple of months and we have to use the blow dryer to get rid of the ice buildup. Now the refrigerator wont stay cold. Repairman says it needs a new evaporator. Price to repair ice maker and replace evaporator: $954. Took 8 days to get a Samsung certified tech out to evaluate. Language barrier with phone help desk technician was frustrating. I learned that Samsung, if you have to call them, is not enthusiastic about backing up their products. At least not their refrigerators.

Pros: Im still not a fan of the look of the four door, but it is practical. The fourth door temp can be adjusted as opposed to leaving it as a freezer. We dont much frozen food so, this is fairly convenient. Cons: Cabinet depth is 24. We paid a lot of extra money for a cabinet depth refrigerator that stick out an extra 4 inches. The ice maker doesnt work well either.

The refrigerator was purchased 8 years ago. It was replacing a 30 year old General Electric that still worked but was not “energy” efficient. Shortly after the warrant (1 year) ended, the vegetable and fruit bins froze up. The temperature kept warming and all the food in the freezer and refrigerator had to be thrown away. The worth was about $200. I called for repairs and was told I had to use specific Samsung warranty repairman. The repairs were not covered but some of the parts were. Since then, I have had to have it repaired at least 5 times and have lost 100s of dollars in food. I finally purchased a small GE for the garage to move the food when the fridge shows signs of failing. I have written, emailed and called Samsung several times and have not received any satisfaction! I will never buy a Samsung appliance again. They need to stick to TVs.

Bought on Black Friday 2011, waited 4 months for delivery. Six months later, noticed that the freezer door wasnt opening easily or closing all the way. Discovered the bottom of unit under the freezer door had ice building up underneath it. Busted it up & got it all out, freezer drawer worked perfectly. Few weeks later, it started all over again. Called Lowes, where it was purchased, & they told me no warranty, as it was now year since purchase date. My argument was that I had not actually had possession of it for a year, only 8 months. Got nowhere with Lowes, so every few weeks I get on my hands & knees & break all of the ice out of the bottom.I cant find any water leaks & have no idea where the freezing water comes from. Also want to mention that a piece of the cover for the above ice maker fell off at approx 6 months, and a piece of the bottom ice maker did the same at around a year. Got a great Black Friday price for this $2,800 refrigerator, but I wouldnt give 2 cents for another one!! My fridge before this was 14 yrs old & was Kenmore, it was ugly & outdated but worked way better than this new Samsung!!!

We purchased this Samsung smh1816s microwave in the fall of 2013. By December 2013 the microwave quit working and displayed the SE or 5E error code. Samsung repaired the unit under warranty only after 2 weeks (1 of which was Christmas week) with no microwave. Now (December of 2014) we are having the exact same issue, showing the exact same error code and Samsung customer service and executive customer service refuse to fix the microwave because it is out of warranty. I will NEVER recommend Samsung appliances to anyone else. I too would love to be part of a class action lawsuit filed against this company for selling knowingly defective equipment. You pay $300 for a Microwave you dont even get 18 months worth of use out of.....very poor way to conduct business Samsung!

I bought my Samsung French Door fridge November of 2013. The ice maker has frozen up several times and has cost $700-$1000 to thaw. Its because the door flap gets turned in and you cannot tell the doors didnt shut. Samsung could replace the flap on the door with one that would latch like the newer models. Samsung needs to get out of the appliance business. Read the reviews. Their appliance products are terrible.

We bought the Samsung Smooth Top NE595R0ABSR stove and for the first year it was awesome. Heated things quickly, oven did not heat up the whole kitchen even when roasting a turkey. THEN - 14 months later turned on the oven, there was sparks and it blew the breaker. No warranty and with research found that it was common to lose a oven element ever so often but only if you use the oven, which we do every 10 to 14 days. Then the burners start going out, but only if you use them often. OK I admit we cook our meals and dont dine out, silly us for wanting a reliable stove. I wish I could give it negative 4 stars. It looks good so -5 would be too picky.

On October 1, 2014 my daughter and I purchased a Samsung Dishwasher from Home Depot (Nanuet, NY) along with a 5 year extended warranty and installation. The installers took almost 3 hours to install, and just before leaving, told us that there is a slight leak under the sink - the leak was the dishwasher. This was a housewarming gift for my son. The dishwasher shuts off before completing cycle, continues to leak. He has gone personally on 3 occasions into Home Depot who absolutely refuse to help, says it is Samsungs problem. He has spoken with Samsung who refuse to replace and is surprised that Home Depot has brushed him off as they have. Samsung says they have to come to service a NEW dishwasher 3 times before replacing. They were supposed to arrive today between 9-11, and at 8:55 called to say they would be there 1-3, which meant he had to lose a day at work. When the technician came, he wasnt sure what the problem and spoke very little English, so had difficulty explaining himself - both Samsung and Home Depot continue to ignore the situation.

I bought a new Samsung 33 in. W 17.5 cu. ft. French Door Refrigerator at Home Depot and within the first year it started leaking. As it was still under warranty I called to have someone look at it. Unbeknownst to me, Samsung does not service my area, despite living only a few miles from the Home Depot where I bought it. Surprisingly, Samsung offered me a refund in lieu of service. While I would have preferred service on the fridge, I saw that this a common problem and there is a class action lawsuit against Samsung for this fridge. As well, I didn’t want a fridge with a defunct warranty. So, I accepted their offer for a refund and had them come pick up my fridge, buying a new one out of pocket to replace it.Six weeks and 50 phone calls later I am yet to see any refund, only a trail of multiple ticket numbers and crossed wires. This process has truly been the most inefficient, contradicting, and burdensome experience I have had with a company in my thirty plus years. Each person has told me something different and no comprehensive steps have been given. At one point recently, I was told that I was going to get an exchange. Well, I already bought a new fridge to replace the one they took and who would want a fridge with all these issues, that can’t be warrantied, plus that’s not what I had been told the entire time. So now I am out $1000 buying a replacement fridge and have no signs of being reimbursed. Many people are struggling with bills and for one of the largest corporations in the world to take advantage of their consumers in this way is truly sickening to me. I can’t imagine what a struggling family would do in this situation, having to spend hours on the phone, and hundreds of dollars out of pocket, not knowing if this corporation just completely screwed them over.While I wait to see if I get a refund or if it’s theft, I can only advise other consumers to stay far away from any Samsung appliance purchase. I advise any retailers to reconsider selling their products, or at the least, warn your consumers that Samsung doesn’t service many major metropolitan areas – even if it’s right by the store it came from. Lastly, I would like to tell Samsung that you can do a lot better. I am sure you try to break a lot people through this process, hoping they will just give up, as most of us don’t have time during our day to call up a 1-800 number and explain to a new person what the situation is, every couple of days, for weeks on end. I am beyond disappointed with this process and I will never purchase nor recommend any of your products or services.

After reading the articles on here I realize I am not alone in realizing my high end dishwasher is a piece of expensive junk. The only washing I got done was the washing that my bank account took. Barely had it a year and getting a non stop LE code. Pulled the unit out and there is no leak anywhere that I can find. I was silly and did not buy an extended warranty as I thought I bought a quality product, never again. I refuse to pay anyone to repair it and have it fail again. I will buy another one but I promise I will not buy anything with the name Samsung on any item. The joke on me is I replaced a working one that was noisy for this high end quiet one. Yup....cant hear any noise coming from it.

Re: Samsung Double door fridge Model # BS22HDHPNSR/AA Serial 067143AF301211J bought in 2015. This fridge constantly gave us problems and totally stopped working 4 times with total loss of frozen food and perishable items. When Samsung customer service was called they suggested pressing some buttons and tell them if we heard a whirring noise! We did that and it worked on 3 occasions! In December 2017 it happened again and when called they said it was out of Warranty and we should not call them again! We went to Lowes to buy a new fridge and the appliance guy told us that the sealed unit including the compressor in our Samsung Fridge has a Five year warranty. On calling Samsung they now agreed that the sealed unit and compressor indeed had a warranty for 5 years and directed us to contact their service center Lakes Electronics, 2101 W. Atlantic Blvd #108, Pompano Beach, FL. 33069.They sent their technician on 11/10/2017 who confirmed that the compressor is locked (Error 84E) and charged us $99.00 for his visit. He asked us for the original receipt which We could not provide as a lot of paperwork was damaged and lost in the Hurricane! We contacted the Manager at Lakes Electronics who confirmed that without the receipt they cannot repair though the compressor and sealed unit was still under a 5 year warranty as Samsung had not paid them for work done without a receipt in the past! We then contacted Samsung and after much cajoling We were given a one time parts and labor ticket valid for one week only. A repair was scheduled but as the compressor did not arrive on time, the ticket was cancelled. After the holidays We were asked to call Samsung again for a new ticket valid for 7 days and a repair was scheduled, but cancelled again as compressor had not arrived. Finally, when the compressor had arrived a repair was performed in our home on 01/25/2018. We were made to sign a work completed sheet by the technician who said that you should start using it from next morning! Lo and Behold, come Morning and both the Freezer and the Refrigerator compartments showed a higher than room temperature!!! We contacted Lakes Electronics and were told that as We had signed the work completed sheet they cannot come back to check unless We get a new Ticket from Samsung. This time Samsung customer representative told us that our unit was not under warranty anymore. When asked to be directed to her Senior who reluctantly agreed to talk to us. We requested that Samsung should do any one of the following: 1) Arrange for their service center to pick it up and do a complete and Satisfactory repair before returning it to us. 2) Give us a replacement for their defective item. 3) Arrange a refund. Neither of the above options were accepted but a New one week one time repair ticket was issued and the technician again came on 01/29/2017. He confirmed in his notes that both sides were not cooling and the compressor was making a loud noise. He asked for advice from Samsung tech department if a replacement should be done but this was summarily rejected and he was asked to change the Condenser and purge all the gas (?Freon) and flush it with Nitrogen. As he did not have either Nitrogen or a replacement condenser a new appointment was scheduled for 02/01/2018. A Nitrogen flush was performed and We were shown that it was working to his satisfaction and that We ought to sign the work completed form again. We refused to sign and asked him to wait for 24 hours before signing the work completed form. After 2 days i.e today the fridge is dead again and all the frozen food including expensive Salmon Lox purchased over the weekend is rotting! WE HAVE INCURRED A LOSS OF AT LEAST $4000 IN DAMAGED AND LOST PERISHABLE ITEMS, long hours waiting for proper if never a prompt response! Marital discord as the wife wanted me to dump the Samsung fridge and all the other Samsung products in the house and replace them with preferably American made products!

We purchased the French Door Refrigerator with center variable temp drawer four years ago. The ice maker stopped working 2 years ago. The center drawer ices up, then melts all over the floor so we had to turn it down to the lowest temp and now its just another drawer. Now, four years in, the refrigerator will not keep food cold. Its a PIECE OF JUNK!

I purchased the new Samsung Waterwall dishwasher (Model dw80h9930US) from HH Gregg this past summer. I almost bought a Bosch but the new features of the Samsung seemed to be a better deal. Besides I already owned a Samsung washer, dryer and refrigerator. After about a month, I noticed the door started popping open during the wash cycle. I would push it back in and it would continue to pop open. I contacted HH Gregg and they informed me I had to contact Samsung. I did and they sent out a repairman who re-positioned the dishwasher and said that was the cause. After he left, I began using it again and the same thing started to happen, the door popped open during a wash cycle. I called them back again and they sent out the same technicians who fiddled with the baskets and thought that the top basket was pushing open the door during the cycle. They wanted to order a new basket for me. In the meantime, I was running the dishwasher and continually pushing in the door when it popped out until one evening, the unit beeped and the code LE appeared. This code was for Leakage and the manual instructed me to turn off my breaker to the dishwasher and call Samsung. Now I was not only without a dishwasher but my disposal was connected to that breaker. I called Samsung and demanded a new unit but they insisted on sending out the technicians again. At this point I had it with Samsung and decided to call HH Gregg. I explained to them my dilemma and they have graciously offered to replace my Samsung with a Bosch. I am overwhelmed with gratitude and will never forget the service I got from HH Gregg. They also were aware of the problems with the Samsung and were willing to help their customers get a dishwasher that works. I will never buy another Samsung product again.

Bought a microwave as part of a package at Home Depot. I never write reviews but frustration with the product and service has compelled me to warn others. Bought new in August of 18. The unit worked for a short period then started to shut off while heating of foods. Called customer service and they told us to unplug and wait 5 min. That happened often until we eventually called for a service call. We had to remove it from above stove as Samsung does not do this. Said it was a liability issue. Technician came out and attempted to fix. Did not have correct parts. Came out again and still did not have the correct parts. Waiting for 3rd appointment. Will see if this fixes problem. Major inconvenience to have to wait for service tech on 3 separate occasions. Quite unfair to consumers. I recommended they send out a new one after the 2nd visit. Would have been cheaper for Samsung. Home Depot recommended Samsung as a quality brand. I will never buy another Samsung appliance. Totally bad experience all around. Had I read the reviews before buying I would have bought another brand.

We purchased a Samsung side-by-side refrigerator in 2010 and since buying it, we have had problems with the ice maker spilling ice all over my floor every time you use the ice maker. The ice maker bin is too small and does not fit a family of 4 at all. My recent encounter is now, it doesnt defrost so I have to take it apart and use my hair dryer to melt the ice. We found that you have to take it off energy saver mode so that it will defrost. Samsung suggests we dont pack it very much. Amazing! Why did I buy it in the first place? I wanted energy saver, enough space to handle my large family but this is by design. Im very disappointed not to have read reviews first.

We have the same issue with Samsung refrigerator model RS263TDRS/XAA purchased in 2011. The fan makes loud noise and stops as soon as door is opened. The icing inside the casing is leading to this fan noise. Samsung sucks. Add me to lawsuit. Please send confirmation when done and send updates on the lawsuit. Thank you.

Last September we had purchased a Samsung refrigerator. A month later the Slide and Reach pantry flap broke; very cheap design. I had some personal issues with my aging parents and was unable to do anything until May. First, I had difficulty communicating with the customer agent as well as being told that the part number in the manual may be different on their end. Really??? After almost 40 minutes they said the part would be shipped. On July 2, I called and again there was an issue understanding the reason why they did not ship the part. Again, after another 40 minute conversation trying to clarify what part I needed he assured me he understood and will ship the part. It finally came July 11. Guess what? WRONG PART. Sent me the drawer and not the flap! So, I call again. After 10 minutes of listening and not understanding the woman on the other end, I asked to talk to someone who spoke better English. After 10 minutes on hold, a supervisor (not speaking any better English) told me this part was not covered under the warranty to be shipped and that only a technician could order it; technician NOT covered under the warranty. At least, this is what I understood of the broken conversation. I will do my best to make sure that any major appliance purchased in the future will be made or serviced by the United States such as I have been trying to do with the things I purchase now.

Samsung rf28hmedbsr - We have had 4 in 2 months and have had nothing but problems with customer service. It is the worst and very unfriendly. Still Samsung cannot tell us why the fridge just stops chilling and ruins all our food, twice! The third time we were home and saved the food. Just received 4th and hope it works. Repairman said he would never own a Samsung! Nice! If this one breaks, then Whirlpool here we come, just like the repairman said!

If you are expecting this oven to have two separate single ovens, you are terribly wrong. When we bake something in upper single oven the left side of the tray baked perfectly while the right side had raw dough. Of course we contacted to customer service and they promptly responded and send in a tech. The tech stated upper single oven will not bake unless you take the separator out and use whole thing upper and lower single ovens as whole one, despite the product sold and stated that it could be used as 2 single ovens. We called customer service again and after 4 complain tickets and 3 tech visits we learned that we paid 350 additional dollars for the good looks of lame product. This product CANNOT BE USED AS TWO SINGLE OVENS. You cannot use only upper single oven to bake. Last tech even stated on the ticket that, as customer we refused the repair after we lost 3 days of work to meet with theses hopeless people of Samsung techs. Not to mention they seriously check if the electrical power supply is good with voltage and amps on gas oven. They question my wife if she has a clue about the convection oven. Yah! Two different counties certified her as restaurant manager for fun and she ain’t been in restaurant industry in last 20 years. Also to the credit of Samsung they have great 1 year manufacturer’s warranty but unfortunately it starts from the date product manufactured. So if you purchase an oven & stove in Dec 2018 and that unit is manufactured Feb 2018, your one year manufacturer’s warranty expires on Feb 2019 so enjoy your 2 months worth of one year warranty. We have Samsung TV, Home Theater System, Refrigerator, 3 Samsung smart phones and this oven. I can proudly say this is the LAST product I purchased from Samsung. I dont want to see the word Samsung in my house anymore. Now if you are planning to purchase this duo oven I would suggest you to buy yourself a dutch oven and a ton of firewood, at least you can enjoy great outdoors with real fire and may have some good smores cooked evenly. That will be a lot more satisfying than losing tremendous time and effort try to explain people that their product is not doing what it supposed to while they were trying to achieve a different result with sending 3 techs to same issue. I am done with Samsung brand. Good luck to you.

OMG! There are painful customer service stories on Samsung’s own refrigerator site that are soul jarring. Samsung’s refrigerators don’t work: **. Samsung’s behavior is clearly a corporate recognition of a refrigerator failure problem and use of a purposefully painful customer service experience to suppress or even eliminate revenue loss from fixing their problems. They can build a TV, but boy the Samsung refrigerator division... no other way to say it... sucks. Remarkable that they go adversarial with people who bought their product. These people bought their product, they supported revenue for the company. They are not the bad guys and are not deserving the persecution articulated in these postings.We purchased our remodeled condo in St Pete recently and just this week discovered that our impressive looking 3 or 4 year old Samsnot (nickname I heard in conversations about this brand) refrigerator (RF24FSEDBSR/AA) is unable to prevent foods from spoiling or doing exactly what everyone on the Samsung site is complaining about, not staying cold.In addition to the cooling system failure in only 4 years, we found the Samsnot fridge to be poorly designed vis a vis: The doors dont close! Often, very often, we look over and see that the door we had swung closed and walked away from is open slightly. There is a short lived, tiny audio alarm to alert you, but you can barely hear it. If it was loud enough, the frequency of door open alarms would qualify as Abu Gahrib sound torture. They cant build a refrigerator that has dependably closing doors? I’m 72 and never had a fridge that didn’t allow its doors to close. As Jackie Mason would say... Refrigerators are not their line of work.The stainless finish is also a challenge to keep righteous. It always smears and you need to be wiping that stainless steel spray stuff on... All the time... to keep it moderately presentable. They actually engineered a high maintenance finish. And the ice maker! What a piece of annoying scree that contraption is. It has legions of people complaining about it. After reading the online complaints, we turn ours off just to make life easier. First it jams so that to remove it from inside the refrigerator, you need Dwayne Johnson to show up and then yank it free of its receptacle. Why remove the ice maker? Once Dwayne has pulled the rudimentary ice making device out for you, it is then necessary to go in and clean out the built up ice-frost in the ice maker compartment... you know... defrost it.We bought our condo with this piece of Samsnot junk already installed, so we are shaping our posture on this Samsnot mechanical travesty to be that we really didnt pay for it and that we can kind of justify going out and buying a new fridge. Given what is written on the Samsung refrig site, we dont even want to allow Sams the opportunity to defile us with their malevolent customer service. We are the second owners and well out of the 1 year warranty but still within the 5 year warranty for the cooling system, nevertheless we see that did not do any of the people on the site much good. Fridges were effortlessly built to last 15 to 25 years in the 60s. How can these Samsung people, from a culture oriented to excellence (think Honda/Toyota/Panasonic/Subaru/Sony), be so unskilled and then so combative when asked to make things right?I feel compelled to educate unsuspecting people to the reported hazards of this brand’s refrigerator failure plus my own experience with my under 5 year failure. My efforts will never impact their overall business, but given the bevy of refrigerator makers competing for the consumers refrigerator dollar any friction to their business will offer some measure of gratification. Samsung’s own site with lots of complaints, if you missed it before: **.

Samsung RF262AEWP/XAA Freezer side rails failed TWICE. Within the first year, the freezer side rails failed. The ball bearings all came out. And the rails had to be replaced. That was two years ago. Now, it just happened again. Unfortunately, the fridge is no longer under warranty. I now have to call for a repair and the rails alone will be upwards of $75 each. It is recommended that both rails are replaced at the same time, and the authorized Samsung repair center refused to tell me if I would be charged the Samsung list price of $75 for each rail, or if they had a higher price.

Samsung dishwasher model DMT400 stainless steel inside and out. Had for 2 yrs & 3 months. Kept stopping. Code stated it was a water problem. Nace came 4 times, replaced 3 parts. Later stated they could not fix my dishwasher. The dishwasher looks good but it is worthless. I called Lowes, they say sorry you didnt buy the extended warranty. I called Samsung, they said sorry, it is your problem. My book states there is a Samsung 5 yr warranty on the circuit board. How disappointing. I just bought a new refrigerator 3 months ago. It is a Samsung. I hope it doesnt let me down. I will never buy a Samsung product again. There is not one local to fix these appliances. I just had to buy another dishwasher and it is not a Samsung.

We purchased our stainless steel Samsung refrigerator in Feb of 2013 (side by side with freezer on bottom) and made the mistake of opting out of the extended warranty. Big mistake! This product is pure junk! The icemaker continually freezes up and I have had two service calls and still the same problem. I have to unclog the ice personally to get the icemaker to work again. Now there are other issues the repairman said would cost $500 to fix. I have called Samsung at least six times to no avail. If you want a good, reliable refrigerator, stay away from Samsung!!! Not only are they junk, their people are not at all sympathetic. They have my money and Im on my own now. Im very angry at this company that rips people off like this.

Samsung Microwave Model SMH9207ST - We have had a Lowes Tech over 4 times due to our malfunctioning microwave. We love the microwave and its styling but we have had issues with it. When the door is opened, it will reset the date/time causing us to reset everything. This problem is off/on and unpredictable. The tech replaced the door already but it continued to malfunction a few months later. He said the door design pinches the wires when opening and closing and Samsung is aware of this. He ordered an updated door design but it has been back ordered several times. Today, the fan came on high all by itself! It scared the crap out of us and I have concerns that this thing isnt safe! What if the oven starts while we are away? I guess we will unplug the damn thing when we are not using it. We have numerous Samsung appliances which we love but this microwave is a dud. These problems are causing me to question Samsungs quality and commitment concerning customer care. Thank goodness for Lowes Extended Warranty as all this would be costly to fix.

Our brand new Samsung fridge is so loud we vocationally have to turn up our TV to hear over it, it kinda vibrates throughout the house. Samsung says thats normal operation and they will charge me to send another tech out even though Ive only had one out to date.

Samsung dishwasher purchased just over a year ago to replace a dishwasher that we had for over 14 years. The Samsung dishwasher never did work properly. After numerous in-house service calls, replacement of the electrical board and very difficult to understand foreign tech advisors the dishwasher still did not work properly. Now, just having called again Samsung informed me that the washer is now out of warranty. Samsung? Never ever again.

I have purchased two Samsung over the range microwaves over the last 5 years and each of them just stop running. What is wrong with your products? Clearly there seems to be a issue when you cannot build a product that will not last.

Purchased a Samsung convection microwave oven for 299 Sing dollars and the very first day I wanted to bake muffins. Heavy smoke came out of the oven and filled the whole kitchen and spread to other rooms. I panicked and switched off and called the company. They said the technician can come only after two days. Then the technician arrived and said the coil has gone and replaced it. By then, the back of the oven looked all burned out. I wanted a replacement as it was on extended warranty, but the repair person said that it will not have any more issues. Tried to bake again, this time, the cake was not cooked in the middle, only the sides were cooked and it was all a mess. My previous oven was Sharp convection, used it for 9 years without any problem. I will never buy the Samsung oven again and will not recommend to anyone.

We have a Samsung dishwasher. Model # DMT300RFW/XAA. No matter how we arrange the dishwasher they still come out with food chunks on them or stuck in the bottom of a cup. Rinse aid, different detergent, less dishes, rinse dishes etc, etc.

I am not the type to write reviews and complain about products but Samsung has gone beyond my limits with bad products and customer service. I replaced my kitchen appliances with Samsung stainless appliances. My microwave broke and I repaired it once, it was out of warranty and I replaced (less than 2 years old). My oven was heating correctly and now wont heat at all. I looked up the code to troubleshoot (E08) and found it was a common problem with Samsung oven. I called Samsung and was on the phone for 2 hours with no assistance. I contacted Lowes and they were not helpful either. I have an oven that doesnt work- Samsung and Lowes have offered no assistance. I think Samsung believes in purchasing another one. I do not feel like they made a quality product or help consumers to correct issues that were at fault with manufacturer. Very displeased with entire situation, it also takes a lot of time to call and be on hold for hours. I will never purchase Samsung product again.

Purchased a whole kitchen of Samsung product, dishwasher, microwave, range and fridge. So far in a little over a year the microwave burnt out, and the dishwasher has broken down twice, drainage pump and washer motor. Samsung is a piece of garbage. Anyone thats thinking of buying this brand DONT. YOU WILL BE SORRY AND SAMSUNG DOESNT CARE.

There are numerous reviews of this unit stating that the stove burner knobs are poorly designed and can easily be turned on by casually bumping into them. I can attest that this is true. This is why we remove the knobs from the stove when not in use. However, it appears that my unit (NE58F9710WS), with knobs removed, turned on spontaneously and caused a small fire with paper items that were on the stove. There was nobody home at the time, and the damage caused by the fire was minimal. My range hood must be replaced, and smoke damage occurred throughout my home. It could have been much, much worse. So far, Samsung has been cooperative and has agreed to repair the unit and cover the costs of the damage to my home. I hope Samsung takes these claims seriously and provides an updated design that is less likely to cause fires.

My Samsung microwave (M# SMH9187ST) is out of warranty and the Sensor Membrane switch is shot (SE code). Whoever heard of making an over-the-stove microwave that cant handle venting steam from the stove? Anyway, replaced this part for about $75 and my labor and its good for maybe another year. Samsung should not be allowed to sell their junk in this country! Its my experience that their products are cheaply made and fail just out of warranty. Ive had problems with their TV (bad capacitors), their dishwasher (always stopping before wash cycle is over), and their refrigerator (wont make enough ice). I will not buy any more Samsung products. If it has Samsung on the label, stay away.

The two boards that control the refrigerator and the compressor, the main board and the inverter board, have both gone bad. It will be a little less than $600.00 to fix them, including parts and labor. So now, I have a $3000.00 paperweight sitting in my kitchen, since that is all it is good for.

I really want to share my bad experience with Samsung Microwave Model ME18H704SFS/AC. I wish I would google Samsung microwaves before buying one. I just read report from people who bought microwave in February 2016. I bought mine on May 2, 2016 from Best buy in Vancouver Canada. I also bought 5 years warranty on this microwave. On 28th day after purchasing we tried to warm up bowl of soup (in microwavable dish), and we felt a burning smell coming from microwave. When I opened the door I discovered a fire on the right wall of microwave. I was able to stop the fire with kitchen towel. I cannot operate this microwave any longer because it is a fire hazard in my house.Same day I called to SAMSUNG customer service. They gave a case number and told me that somebody will contact me. Next day I called them again and they transferred me to some kind escalation department. The manager from escalation department said that if he will get pictures and receipt from me now, he will speed up the process. I emailed him pics and have not heard anything after that. On Monday, I called again to customer service. The manager told me that she could not find me in her database, she also said that they were not able to open up my pictures. I told her to transfer me to the escalation department. After 30 min wait I was able to talk to a guy who confirmed receiving pictures. He also was able to open them up. He told me that he sent my case to the Head office. I asked him why nobody sent me a simple email with acknowledgement of receiving my email. He did not have any answer for me. I asked him what is the reasonable time to get an answer from Head office. At the beginning he said 48 hours and then he did not know. He also said that he has no idea what kind outcome I should expect. And just to add to this story... I called to the insurance provider for Best Buy. They told me that they cannot touch my microwave because it is a factory defect which appeared in first 30 days. I am not even upset anymore. This company is a joke. Samsung really needs to get a lesson for producing dangerous and unreliable appliances and treating consumers so poorly. I will wait for 48 hours (legally you have to give them some time to rectify the situation). If Samsung will not replace their lousy microwave I will take this matter to Small Claim Court and I really want to.

In July, I purchased a Samsung range and microwave and took a chance on the dishwasher. What a mistake! Absolute piece of junk! From day one, my husband complained about the racks. There is no light that tells you the dishes are clean, and the dishwasher turns on when youre unloading it. Sears took it back today. Gave me the Bosch for a few $ more. Love the micro and the range. Dont buy their dishwasher!

Our recently remodeled kitchen (less than 2 years) has all higher end Samsung appliances. Our $1,800.00 glass top range top has cracked without any explanation. Pictures were taken and sent in for evaluation and it was determined by the manufacturer that we had personally caused the damage. I asked the customer affairs person as to how they determined this and he had no explanation other than it was his word against mine (He was saying I am a liar, and just wanted a free replacement). Conclusion, pay $500.00 to have a new top installed with no guarantee that it just would happen again!

Refrigerator, RF266AB, new on 7/7/09... January 13, 2014, home in evening with $166.00 of groceries; felt thawing freezer unit foods. Had to load perishable purchases. Checked temps. Fridge 54 degrees, freezer 38 degrees. Referred to manual and reset according to instruction. 6:30 next morning, far worse. Unplugged unit and re-tried temp settings. Removed ALL foods and dispersed to all friends and family. Called customer service (HA!) 1/14 a.m, could possibly come out on 1/17. Cust. rep. called and said no service till Tues., 1/21//14! ONE WEEK NOW WITHOUT MAJOR APPLIANCE! Lost most of our foods. EXPENSIVE! Very nice service rep. called and came Mon. eve. 1/20. Very knowledgeable and professional. Did testing. Probably compressor. Ordered immediately. Maybe due Fri., 1/24. TEN days now w/o fridge! I called Samsung. Laticia referred me to problem solving cust. resource. I FINALLY got to Deidre in ECR on 1/22. They were very reluctant to transfer me there. No expediting part delivery. Fri. eve 1/24 Tony spent four hrs.replacing compressor! (from 6p-10p)!! He advised us to call in a.m. on Saturday if any problem. Extremely proficient young man, overworked and tired.TEN days without a fridge is obscene in the 21st century!! Samsung should be ashamed of their ethics and standards. IF I had an infant requiring formula OR a necessary, perishable medication, I was told action might be sooner.... REALLY!? Somehow Im disillusioned with that thought! Maybe they would have sent a styrofoam cooler! Samsung NEEDS better customer response, action, & customer satisfaction. How about more technicians to serve the needs of their presumed good reputation? Deplorable is the best word I can use for their lack of compassion and delays. Oh, and how we imposed on our friends and neighbors! I sent flowers to thank them! This was a MAJOR disruption for ALL... except most of the Samsung staff who probably had cold refrigerators the whole while!For five years I loved and praised this appliance. Yes, verbally. Not so sure now. We own two Samsung TVs. I pray we never have to require service. OH, and by the way... IF we had another service person from anywhere come to our rescue... we would have voided our five year warranty on major parts. Makes one wonder if that was why we had to work so hard and long for the result. Two weeks now with cold circulating air. Pray for us that it lasts, and pray it doesnt happen to YOU!!

The Samsung is the worst appliance Ive ever purchased. The ice maker freezes up every two weeks and it is a known problem. I reported this problem and was told I would have to spend 485.00 to get it fixed. My fridge is now 2 1/2 years old. Samsung told me they would do nothing to fix the problem even though this a known problem. I would not buy any product from Samsung. Stay away for these products.

Day 1 after purchasing I realized it doesnt wash well, it doesnt dry well, only 1/2 the items come out clean. I will NEVER buy another Samsung item. I should have looked for reviews 1st. Lesson learned. There are hundreds of bad reviews on these dishwashers. And, I am sure they are correct. These DWs SUCK!

We bought a Samsung refrigerator, delivered in 01/2015. The refrigerator is just out of warranty in 6/2020 and the ice maker stopped working properly several months ago. It never put out much ice to begin with. We had to de-ice the fridge and reset it several times because it stopped making ice. It also started leaking from behind the water/ice dispenser and down it. We had to keep a towel on the drip tray to keep the water from trickling down the fridge. Samsung refused to cover the repair because it was just out of warranty. The service repair shop referred to us by Samsung, charged $320 total for the ice maker part that costs $110 with shipping on Samsungs site. The repair man would give us a window of time and then not call us back. I had to reach out to him every time and 1/2 the total payment was required upfront. Another friend of ours has the same fridge and purchased it right before we got ours and their motor went out a year after owning it. My brother and his wife purchased their GE fridge at the same time we bought ours and they havent had one issue. We wont purchase Samsung appliances again.

More of the same. I brought the refrigerator RS261MDWP on 11-21-2011 at Best Buy. The freezer froze up and did not drain as designed. I took out the fan that cools the refrigerator side. I called for a repair. The repair company is CE in CT, rated F with the Better Business. I am now playing games with CE to come out to repair it. Now the freezers side is not working and the controller on the front of the unit is dead. It is plainly a piece of crap. I am now playing games with both Samsung and CE. Do not buy this refrigerator for even a dollar. You will be sorry. Looks like a lawsuit is the only way to correct the problem.

We love the flex with 4 French doors. We are always short on refrigerator space. We have a little freezer outside for our larger items. The size of our kitchen space determines what size refrigerator we are able to buy.

I have had issues with every Samsung appliance that I have purchased (fridge, washer and dryer). My refrigerator ice machine busted after 2 years, water dispenser never worked properly, and now after 3 years the refrigerator isnt cooling. Only Samsung can repair and the cost is astronomical. The customer service sucks. I spent an hour on the phone just trying to get an appointment scheduled. The cost to fix is almost as much as buying a new one. STAY AWAY FROM SAMSUNG!!!

DMT300 Series Dishwasher from Samsung - I absolutely hate my dishwasher. I paid $700 for it and was told by the sales person that they had nothing but good reviews on this particular dishwasher. Ive had it for 4 years and I think it has only been operational for 12 months...drain, water level sensor, washer arms splitting. Just replaced the o-ring in drain housing at a cost of $38 for an o-ring. Now water level sensor is on. You just go through one thing to another. At the time I bought mine, I bought one for my daughter and it is useless also. At least she got about 2 years out of hers. I hope a class action suit develops as I would certainly join.

Purchased a samsung dishwasher model dw80f600wtb. This is supposedly an $800.00 dishwasher. It worked well for about 13 months. Then I start getting error lights for no reason. Lowes wont stand behind what they sold me ($2500.00 worth of appliances) and neither will Samsung. I should have known after my Samsung clothes washer drain kept getting clogged with things and had to be cleaned out every month to the point I gave that $800 wash machine away for free. But no I didnt learn, I bought an $800.00 dishwasher that is now useless unless I want to pay upwards of $200.00 to have it fixed. I will NEVER EVER BUY ANOTHER SAMSUNG PRODUCT!

Easy to use and clean. Love the two oven doors, which makes cooking much more flexible. Needed assistance as oven not heating at first, which was promptly resolved by Samsung. Only wish Range was part of Samsungs SmartThings portfolio.

5 burners convection oven cooks evenly, great all round steel stainless steel and black glass top. Easy to clean, fairly priced as well like controls are up high for safety for small kids and shelves are adjustable in 5 places.

On April 12, 2017, we bought a Samsung French Door refrigerator with in-door ice maker and water supply, from Home Depot, with a 5 year extended warranty. We loved it, but it has now had 4 ice maker failures, requiring 3 trips by technicians to get it to work again. The ice maker freezes solid and requires extensive defrosting just to get into it to see what is wrong. Unfortunately, this latest time, Samsung says there is nothing wrong with the refrigerator and refused to do anything about replacing it. We are truly disappointed. Needless to say, we will never buy another Samsung appliance.

I needed a specific sized refrigerator for the spot in my kitchen and the look of the 4 door Samsung was great, however, the ice maker stopped working. Eventually I couldnt even open the ice maker container. Once that occurred the freezing did as well, so the venting in the back of the refrigerator froze over and made a sound like a percolating coffee pot. Had to get a repairman to come and fix. I googled the issue, which it appears to be an issue with the Samsung design of their ice makers some refrigerators have ice gathering under the drawers, the temp shown on the door is NOT what is actually going on inside the refrigerator. Samsung has their American call center Alorica calling themselves the Office of the President. When you ask them for their manager they will put you on hold then come back on the line attempting to change their voice saying they are the manager. Good stuff, they will do anything not to give you any repairs. Even finding their own documentation stating the ice maker design is the reason for the issues and they will not help. I will never ever buy another Samsung product and I think Consumer Reports leads people astray stating its a great appliance. How long are you testing these products?

On 21 January 2014 I purchased a Samsung 924L 4dr ref steel fridge for a lot of money. Approx some time in September 2015 had to ring Samsung to inform them that I had no ice. I was taken to the Philippines and spoke to a representative who explained to me that they would send someone out from Nerang to look at the fridge. (By the way I did purchase product care which meant that the fridge was under 6 years warranty.) A person after 3 days came out and was late for their appointment (didnt apologise) and said that the fridge had ice and that I should not touch the button on the rhs as this would cause problems and that ice would not produce if the temperatures were wrong. (I was dumbfounded that Samsung would put a button on their fridge and that the consumer should not touch it.) I was also informed that if I had created the mistake I would have to pay for it (do you believe this). I agree that I touched the button after reading their manual for troubleshooting ideas but I dont believe that I had anything to do with breaking this fridge (disgusting customer service representation on their part). I then, after about a week and a half was stuck with the same problem and therefore contacted product care. I was quite taken aback when I was spoken to by a representative from Australia and not overseas. I then realised that I had contacted Samsung direct the first time. The lady I spoke to was very nice and informed me that even though I still had my original warranty with Samsung Product Care was the necessary component I should have spoken to at first. Well, anyway they then informed me that they needed to send out a repairman to see the damage to the fridge. I was very happy about this but asked them if they would not use the company in Nerang and she then told me that this company was not on their records and I could choose a company from Tweed Heads or Southport. I chose the Company from Southport and a gentleman came out within a couple of days and informed me that my ice maker was broken. He suggested that since I had a replacement option it was probably better to do that. I was then informed by him to ring Product Care to let them know that he would be sending his report through asap. I did that the same afternoon and heard nothing for about a week. I was very frustrated and was told by Product Care that they never received the report from the repairman. I then contacted the repair service and was told that I was not able to have the report sent to me direct as it was inconceivable that they could do this. I requested to speak to a supervisor or someone in charge to explain why. This person, Camillia responded by saying that the report stated that the icemaker was broken and also the motherboard and because it was a big problem they had been contacted by Samsung direct and had been informed to deal with them direct and not product care. I find this ridiculous. Firstly I am the client, customer service should dictate that I should be fully aware of what is going on. Of course not, we are dealing with Samsung. Product Care rang me to inform me that this was nonsense and that I had been issued a full refund less product care and that I would get a new fridge asap. Firstly I needed to contact Domayne where I originally bought the fridge from and purchase another fridge which I did. I had to purchase another fridge and pay a second time for product care. I find this unbelievable. I must mention that I got a call from Camillia in regards to the above on my answering service to inform me that the matter had been escalated to a review centre at Samsung and that I should contact them. I find this incredible. Why are companies like this allowed to get away with treating their consumers so shabbily.

Purchased the Samsung refrigerator Model #RSG257AARS on March 28, 2010 from HH Gregg. July 22, 2013, the refrigerator stopped working. We had never received a written warranty. Looked on Internet at Samsung website and it said there was a ONE-YEAR warranty. Called a repairman. Compressor was bad. Cost of repair approximately $1200. Cost of service call, $80. A couple of days later, the repair company called and said the compressor was under warranty and they would fix it. August 23, 2013 refrigerator stopped working a second time. According to the repairman, Samsung products are JUNK! We looked at Consumer Guides before purchasing and this refrigerator was at the top of the list. Why? I also found (on the Internet) a class action suit filed against Samsung for their shoddy refrigerators. Repairman said Samsung is flooding the market with products that are untested. We have a 45-year-old General Electric refrigerator in our garage that is working fine. That is where our food is right now.

4 months ago my 14 month old Samsung electric stove went up in flames after setting the self cleaning oven on, went outside to let the dog out. I heard the fire alarm going off and smoke was coming out the windows. The fire started in the back of the computer it burned the microwave which was also a Samsung. I called Samsung and they sent a tech out a few days later. The tech said it was the computer. The Fire Marshall also agreed that the fire came from within the control panel. I called Samsung and they said they would take care of everything. We had estimates and sent pics, etc. They said they would pay for the cost of repairs to my home (est. $22,000.00). Samsung said we would have to send it to our insurance company, aka Samsung marine & fire. They were going to cut a check 2 months later. They continued to keep giving me the run around; stating oh we sent the stove Korea for inspection first. Guess what? Samsung said its my fault because we put something on the stove. But we are all liars but the folk in Korea, the fire marshall, the Samsung tech and the pics?? Im not done with Samsung yet. Im not a quitter!!!

A little over 2 years ago I purchased a Samsung dishwasher. It has been the worst dishwasher I have ever experienced and never would I ever buy any other product with the Samsung name on it. It has been nothing but problems. The old one was far better. Tomorrow I intend to go elsewhere to purchase a more reliable dishwasher and send this one to the scrap heap.

After remodeling my kitchen, I chose what I thought was top of the line appliances. I purchased the best in each category offered. Oven, Refrigerator, microwave and dishwasher. Every appliance is broken. They are less than three years old. My husband and I are retired and do not abuse or use these appliances everyday. Trying to get service has been a nightmare. Each appliance requires a different ticket which means four separate service charges. I would never purchase or recommend a Samsung appliance.

I redid my kitchen in 2015, so I needed all new appliances. I loved how the Samsung 4 door French door refrigerator looked and I researched and others seemed to love it...clearly, they didnt wait a year after to review. A year later, it stopped cooling. I had just made a Costco run so both the fridge and freezer were at max capacity. All that food had to be tossed. I called Samsung and they sent someone out a couple days later. It was a fuse that blew out, literally took him 15 minutes to fix. Fast forward to 2017, the fridge makes a loud humming noise like a plane taking off and water drips from the water/ice dispenser...found the problem online. It is a known design flaw. The back freezes up, so that is the humming noise. I look online and everyone says to thaw out the fridge. Ok, I do that and reload all the food...again. A few months later it happens again, however, this time the ice maker is also so frozen that no ice dispenses...oh, and the water STILL leaks out. I research...again, known flaw, but this time its the rubber seal isnt tight enough. So, thaw out the fridge. Again this works for oh...about a month. Then it happens again. I literally just defrosted it again 2 days ago because everything was frozen up. Today it is humming LOUDLY. I will NEVER EVER purchase another appliance from Samsung. There is a class action lawsuit pending concerning these issues, FYI. Unfortunately, I also have a dishwasher and washer/dryer. So far, so good on those appliances. Do NOT purchase a Samsung appliance. Period.

Bought range (MODEL FTQ 353IWUX-XAA) & 5 other Samsung appliances May 30, 2011 at Lowes in Belmont, NC. While at home, range started making noises smoking from back control panel July 2013 - like blew up - tried to contact Samsung even though out of warranty. They were slow to respond. Finally set up service through them - $90. Technician said this is a common occurrence with this model - they will repair for $400. Going online for reviews, this is happening frequently with this model. Samsung knows of this defect but will not help...

Our Samsung electric range has been a good product so far, we have had it in use for about 6 months. The range cooktop heats quickly and evenly. It responds to control changes rapidly. It is very easy to clean if you follow Samsungs directions. We think the oven takes a little long to reach temp when starting it, but baked well once it does.

The first thing on my list was that our new stainless fridge be ultra quiet. We got the RF30HBED French door with 2 drawers. Very nice, just what I wanted. Its the loudest weve ever had in 46 years of marriage. Should have stuck with my Kenmores.

We bought our refrigerator about 4 yrs. ago, and have had nothing but problems from day one. The ice machine broke twice. The refrigerator froze up and filled with ice in the back, and had to be serviced. The water dispenser broke. The fridge fan broke. Now the freezer is out. It was under warranty at first, so all the repairs were taken care of. However, now the warranty has expired, and I couldnt get the company to extend it. So, we are having to pay for this stuff. Searching the internet has shown that my problems are not unique to us. It is a problem others have had, and there is a lawsuit going on. How disgusted that makes us. Samsung customer service reps are clueless, and of no help. I will not buy anything from Samsung again. Too bad they charge an arm and a leg for theyre junk!

My 3 yr. old Samsung over the range microwave quit. Not happy at all with this! Displays SE only.

After 6 months the ice maker would not give whole cubes. This got progressively worse until all I got was crushed ice. Samsung replaced Ice Maker but, again, problem came back. By now refrigerator was out of warranty and Samsung would not do anything! This is probably design defect as so many others have same problem and Samsung cannot correct it. In addition. I also have spot about 3/4 in. long below ice maker where the paint is coming off and, again, Samsung says its cosmetic and not covered. I guess it doesnt bother the company how the product looks and works after theyve made the sale! My recourse is not to buy their products nor recommend them.

After only 15 months, the touch pad quit working. The #3 would not work but I thought I could live with the default setting. However, two days later, the oven will heat to temp then shut off. The repair person said the cost would run between $285-$500 to fix depending on how many parts he needed. This is half the cost of the stove. I will NEVER buy another Samsung appliance. A stove should last longer that 15 months!

Purchased Samsung Side-by-Side Refrigerator RS267TDDP in May 2012. Dissatisfied with the performance of the refrigerator and the no customer service received when I contacted Samsung Corporation. This cooling issue started in 2014 and the cooling issue has returned. Disappointed that they would not stand by their product. Theyve lost a loyal customer as I do not plan to purchase anything other products from them.

Bought a Samsung dual electric range and French door freezer on the bottom fridge as well as extended warranty! Multiple breakdowns of fridge with over 4 call outs! Stove smells of electrical burn when using the oven. The stove top receptive plug has had a short since day one. They claim they have a no lemon clause, but these were both lemons. Didnt last 5 years! Will never buy Samsung again and am now wondering about their phones etc. Loyalty begins with quality products and service. Samsung appliances and service are sorely lacking. Dont waste your money or your time and dont trust the companies that sell their products under the assurance that they are a quality product... anyone who sells junk is not to be trusted!

The Samsung refrigerator is good, but it is very pricey, even the filter is expensive. I like this fridge very much. I would recommend to others. The refrigerator can be bought in lots of stores. However its difficult to find the filters when you need them and they are not cheap.

The Samsung dishwasher, while never doing a great job cleaning dishes (even when rinsed prior) at least continued with the cycle... except until after about a year. We bought a 5-year warranty on all our appliances, and the dishwasher is the main appliance where its been needed. But still only works for a month or two. IT IS A PIECE OF JUNK!!! Right now, we are trying to figure out how the remaining 3 years on our warranty can be prorated to exclude the dishwasher, and just go out and buy another dishwasher. This one is completely unreliable!!

Exact same as **s review. My lovely French 4 door, the ice always comes out mixed with frost and bits and pieces with the cubes, never all cubes. Also much if it doesnt make it into the glass and it flies onto the floor. Working to have it repaired / adjusted but not sure if that will be possible. Otherwise nothing major, just an annoyance, but it was pricey and it should work a little better.

Over the last couple of weeks, I noticed tiny amounts of water at the bottom corner edge of my refrigerator (RF28HFEDTSR), right underneath the pull out drawer for the freezer. Thought it was just an ice cube that had found its way under the refrigerator and melted. This morning, I noticed the edges of my hardwood floors buckling up. Discovered water leaking from the top of the refrigerator that must have been seeping into the floor. Turned off ice maker and turned off water to refrigerator. Water still leaking from the top. Ive had to replace the towel twice within a two hour period. From what Ive read online, this is a very common problem with no real fix. Samsung, step up and do the right thing. Your product is defective. This refrigerator is less than 2 years old!

2014 French door refrigerator 6 months ice maker broken. 4 service calls for broken ice maker then for some reason it worked for 1 1/2 year, then 3 service call in one week for ice maker - water leaks. Finally and I mean FINALLY Lowes has decided they have spent too much money on this unit and are giving us a replacement, Ill believe it when it arrives and this piece of CRAP is gone. DO NOT BUY SAMSUNG... unless you like to mop water and enjoy warm drinks.

Terrible product, defective ice maker that can never be fixed. It gets replaced by Samsung multiple times and it still causes problems. Defective products sold over and over by Samsung. Ice maker leaks constantly then stops working and freezes shut. Impossible to use. Product was defective since week one.

I purchased this Samsung refrigerator (RF217ACPN French door model; bottom freezer drawer) in January of 2014 at Lowes but did not get the extended warranty. First, there was water in the crisper and not thinking much of it, I would just clean the water up. Then this past Easter weekend, the unit started making an awful noise. Being a holiday weekend, I could not get anyone out to look at the refrigerator. By Monday, the noise had stopped. Then on Mothers day then it stopped cooling but the freezer still works. So I called around locally for a repair person and was informed repeatedly that they would not work on the unit - reasons were no training available or couldnt get parts. I then called Lowes who in turn tried locating a tech for me several times with no luck. So my next step was to contact Samsung and over a two week period, went through the same thing of setting up repair dates and being called back and cancelled by the service companies. Finally started with a return authorization this pass Monday with Samsung - a prorated buy back. Only to be called yesterday and told that the buy back was stopped because there was indeed a repair tech in my area that would work on the fridge and Samsung, set it up for next Monday the 9th. Well today, there was a voice mail from the service company saying that they would not work on my unit. So I called Samsung 1-800 number again and informed them of the latest development and ask that the return authorization be restarted. Now, they are saying that they will not do a buy back because the refrigerator is not unrepairable. Well, if no one will repair a broken appliance then in my thinking, it is unrepairable.

The Samsung Fridge (RS2630SH) came with the house. We moved in June 2010. The house is only 3-4 years old. The fridge started making loud squealing noises. I followed others advice and greased the compressor motor fan. It would not make noise while the repairman was here. Six months later, the freezer froze up with ice. Luckily, we purchased a home warranty, and they fixed it. Then, the freezer fan is squealing. He was able to grease that out as well. Now, the freezer was freezing up again. Its something about the defroster cycle not working. I had to get a new motherboard. Also, the ice maker stopped working, and I had to replace the ice-making unit. This is a bad product. I checked the class action lawsuit, and my model is not covered. But I think that anyone who has been having these many problems, and there are so many people out there, we should also be included.

I had my Ice Maker broken on a fairly new refrigerator. In order to fix that I have been asked to defrost the entire unit by emptying it and leaving it unplugged for 24 hours. Imagine what happens to all the food especially the frozen items. I have a lot of meat in the freezer. Techs told me there is no other option which blows my mind.

Ive had ongoing issues with the error code 9E since I purchased a Samsung dishwasher 3 years ago. Ive had it serviced 2-3 times per year. I had problems under warranty and under the extended service contract from Lowes. Now I am on my own to continue to struggle with it. I replaced a unit from another manufacturer that was 20 years old that worked better. I am very disappointed and will never purchase another Samsung product. The 9E error code is the water fill tank which can get blocked or dirty. I use dishwashing grease cutting soap occasionally to reduce this problem. But I clean and rinse my dishes with soap and water prior and never put food covered dishes in. This has been a major mistake in purchasing. I intend to replace a less than 5-year-old machine as this error code goes on every other washing.

Bought my Samsung French Door/Bottom Freezer Refrigerators at Sears In 2012 and I have had problem after problem. After about 6 months of owning it there was ice buildup. We did buy the extended warranty so that covered the fix but a year after that the same thing happened but this time the fridge was no longer cooling at all and it had ice. Once again they came out and fixed it. I got tired of calling for repairs so I started removing the ice from the back as needed the best I could. Also the ice machine went completely out so I just bought ice trays. About 2 years ago the freezer gave out completely. I called a repair person but it was going to be over $800 to fix. It was blocked with ice on the bottom once the ice was removed. Now it doesn’t cool down at all. This fridge is a $2,000 piece of junk. NEVER AGAIN. I should have went with a cheap basic fridge.

SMH8165 - I have tried a few different things suggested for this microwave. What finally seems to have stopped it is I took the keypad off and disconnected the thin wires from the circuit board. They are towards the top of the board in the middle. They seem to go to the sensor that was malfunctioning. We do not use the sensor cook modes so that resolved the SE error for us. Wont buy another Samsung OTR Microwave. They have twice the repair rate of other models according to a popular consumer reporting site.

Samsung 17.5 cu refrigerator - Wish I had read earlier reviews before purchasing. Six months after installation, the refrigerator quit cooling. Numerous phone calls to Philippines and Dominican Republic and still waiting for resolution. Preferably a full refund so I can purchase a different manufacturer. Poor quality all the way around this company. Buyer beware!!

David in Ohio, I had the same exact situation occur with my microwave. It was made in Feb of 2010. But I did not take possession of it until Sept of 2010. I was storing a freshly made chocolate cake in the microwave when I came home from work to smell a horrible odor of something burnt in my home. I freaked out and began searching for the cause. It wasnt until later that I noticed the code for a short on my microwave. I unplugged it and cleaned the horrible mess out of it. Then I re-plugged it in and reset the clock and tried to warm up a cup of water. Everything worked fine. So I thought, ok, that was weird, how did it turn on by itself? Then as I was going about other business, I heard the microwave turn on.... When I got to it the message screen said it was cooking in Baked Potato mode. Now that was crazy! So I have been without use of my microwave for a few days. I began looking online for any recalls. I did find a similar issue recalled back in early part of the 2000 decade. But nothing recently. Then I saw Davids post. My situation almost EXACTLY!!!! I did also post a complaint on Samsung Supports Facebook page. They replied with a link for me to go to and complete with info for them to get back in contact with me. We will see. I hope this company will stand up and make good on some type of faulty problem with their product. I would hate to have to buy another brand. I already have a Samsung range and was looking at replacing my current Kenmore dishwasher with a Samsung. All depends on how they handle this situation. Obviously it is a mfgs defect. Not caused by anything I did.

Just like everybody here, I got this error for my Samsung microwave (model SMH9187W), which is just a bit over two years old. I arranged for service myself by a Samsung authorized service company. The repair cost $205.90. The company diagnosed the microwave as needing a new keypad. While waiting for the company to come back with the part and install it, I contacted Samsung about getting reimbursed for the problem. To my surprise, they did have a program in place to reimburse people, but only if you arranged for service through them and only if it was the control panel. If it turned out to be the keypad, they wouldnt pay. My service person came back, installed the keypad (which he said was the recommended fix in Samsungs own manual for repairmen) and my microwave now works. I contacted Samsung again because the invoice from the repair company says they actually replaced the electronic control board. I think the repair person is maybe using the terms interchangeably. At any rate, Samsungs new excuse for not paying me now has nothing to do with how my microwave was repaired, but because they have no way to reimburse me; despite the fact that I have a detailed invoice, that the repair fixed the problem and that it was performed by an authorized Samsung repair company. I just wrote a letter to the CEO and told him I would never, ever buy another Samsung product.

Updated on 08/02/2018: It has continually built up of ice, under the ice maker every 5/6 weeks. Have notice partially melted ice in the storage bucket, in which it jams the ice dispenser. Either I use a hair dryer to defrost or chip the sheet of ice off the ice maker. To free the ice out of the ice maker bucket I run warm water through it. Have updated the motherboard, and replaced the ice maker twice. With one new revision, that has a physical square rectangle water intake housing. None of these parts fixed my problems!Original review: I have a Samsung Refrigerator model RF263BEAESRAA purchased on 6/13. Ice seems to build up on bottom of ice maker & also around ice dispenser rod to the point in which itll freeze solid & will no longer dispense ice. Every week Im having to dump out semi-melted ice out of the ice jammed dispenser & ice thats build up thats located under the ice maker. Having replaced ice maker, motherboard, auger motor & fan assembly. Its still doing the same thing as far as ice building up.

On September 6, 2016 I was heating frozen vegetables in the plastic pouch on a microwave safe plate. When I looked up from the stove, there were flames shooting out the right side of the oven. I opened the door and threw water on them to put them out. Then I unplugged the oven. I called Samsung immediately to report this. I was told I would be contacted by a technician with 24 hours. The repair department did not call me until 2 days later and the earliest appointment available was for Wednesday, September 14. In the meantime I called the electrician to check my electrical outlets and service. Everything is up to code--prover voltage, etc. Now I am waiting for the repair tech to arrive on Wednesday. Very disappointed in this product. It was purchased the end of March this year and is even 6 months old.

I purchased a Samsung French Door refrigerator model RF23HCEDTSR from Lowes on 8/22/15. Two years later on 9/25/17 my refrigerator is freezing all my food. Tech said that the control board is bad therefore the fridge is running continuously. The part was ordered and has NOT come in after 7 weeks and Ive been told that its on a National backorder waiting for the mfg to produce the part. It appears Samsung has a full defect on this board and it should be recalled and replaced at no charge. If the part were even available it would cost me $389.00 to replace/repair but after reading all the horrible reviews and money spent trying to repair the fridge it may be wise just to trash it and buy a GE or Whirlpool that can at least be repaired if needed. Not happy that Lowes would sell a product that clearly has major issues.

Purchased the Samsung Waterwall Dishwasher in June 2014. Brand new technology - $900 worth! Pffff!! Within 6 months, had to have a repairman out because of an error saying there was a problem with an O ring in the water pump. Within 12 months, they were out again for the same issue - TWICE! Finally replaced it on their 3rd trip. 12 months after that (2 days ago) got the 7E error, telling me the waterwall was being blocked and couldnt move. Nothing blocking the waterwall and it is just stuck. Repairman coming AGAIN tomorrow to check. My extended warranty through Lowes is up in June 2019. I WILL be buying yet another brand dishwasher when that happens. I will NEVER buy another Samsung appliance. They should stick to phones only!

2 months out of 1 year warranty and drainage and ice issues. Refrigerator not cooling properly. Samsung service terrible with hours upon hours on hold. I will never ever buy another Samsung. Water flooding and freezing under crisper drawer. Spoiled food 3 different times. Temperature sensor is behind control panel which gets frozen due to a defect in drainage system.

We purchased this Samsung Refrigerator at Sears. It was one of the more expensive refrigerators in the store. We paid about $2500. Its junk from day one. Noisy. And the ice maker clogs and jams. And ice forms on the back and gets so noisy we cant stay in the same room as the machine. And when the Sears repair people come to fix it all they can say is that they are not very good machines, and they dont make them liked they used to. The junk will be off the warranty soon. I think its criminal that they dont recall the machine. Samsung stole $2500 from us and cost of many hours of not being able to use our house and having to stay home for the doctor to come, only to say its a chronic & terminal condition. I have nothing good to say about Samsung.

I bought Samsung model SFR528DSIS in Sep 2010. It started giving problems after two years. Water and ice started collecting in and under the crisper trays. It was repaired by Samsung as the fridge was under the manufacturer warranty and their own technician told that this issue is common with this model. The next year the same problem came again but luckily I had bought an extended warranty and so it was repaired. But unfortunately, it did not last long and the problem occurred again. I contacted Samsung but I was told off so ruthlessly that I will never dare to contact them and feel insulted. I spent $2,000 with the expectation to keep this fridge for long but now I expect to spend big money on repairs if I wanted to keep it.

Doesnt even deserve ONE star!!! GARBAGE!!! I dont know how Samsung has not had a class action case filed against them after reading HUNDREDS of complaints about their dishwashers. Every reviewer has the same complaint about various models, UNBEARABLE, DISGUSTING ODOR!!... And SAMSUNG customer service does nothing!!! Oh, wait, they do offer suggestions on how to CLEAN their dishwashers with TANG!!! Yes, *** clean the disgusting odor in the brand new dishwasher with an orange flavored drink mix!!! *** WHAT??? The odor is unbearable and dishes are cleaner when I put them in the dishwasher than they are when I take them out!!! Shame on Samsung for this disgraceful product and lack of concern for their trusting consumers. They should have stuck to making televisions!!! NEVER make the mistake of purchasing a Samsung dishwasher.

If I could go back in time I would of bought something else besides a defective refrigerator. They look great but dont work for long. The WARRANTY is useless as they cannot repair it. Waste of time for me to wait for a repair that doesnt work. You will end up wasting more money by throwing away your food as it will not hold temperature at a safe level. It will make you sick. If I could give them a score of minus I would. Please do not buy their products.

Washer machine and refrigerator. After six months I bought these appliances, they both started leaking. The fridge is not operating good. It is leaking and I cant use the ice or water or it will leak more and the fridge will stop working! I had these appliances for two years.

I bought a Samsung NE594R0ABSR oven AND refrigerator. Both died in a year. The fridge was an easy fix, the ice maker was jammed, but that was the only assistance Samsung offered... Thankfully I had an extended warranty. But now the temperature will not reach the proper level. Again, Samsung couldnt be bothered. It is past one year, so I have to count on a local repair person. Ovens should NEVER stop working after one year. Samsung builds the worst kitchen appliances!

If you like cleaning every time you use a cooktop, this range is for you. The oven does not get to the temperature on the display, severely undercooks foods, takes double the time. We have had to go out and buy a thermometer for the oven just to use it properly.

I also have a problem with my freezer/fridge, a repair man had been out twice. All he does is defrost it with a blow dryer, the drain does not work properly so the bottom of the freeze becomes a skating rink and you can open the bottom drawer. When this happens, the fridge also quits working so I have to take all my food out and put it in a ice chest, put all my frozen food in another freezer and defrost it for 1 to 2 days. I do not feel I should have to deal with this. About every two weeks it freezes up, so I do not even use the freezer part anymore, my unit is two years old, very very very unsatisfied. Samsung or Conns appliance need to give me a new one of equal value but definitely not a Samsung brand.

When redoing my kitchen, I wanted a counter depth refrigerator but only have a 30+ opening. What I found is that Samsung is the only manufacturer offering this under $2000.00. Yes you can buy a Sub-Zero for $7k or a Liebherr for $4k but you also need over 70 in height which I do not have. I am not the only one in this situation. My sister recently faced the same problem, along with 3 other shoppers in the showroom... Right from the start there were problems; food and beverages freezing in the refrigerator, ice buildup and water in and under the crisper bins, water dripping on the floor, crushed ice chips rather than cubes. Repaired once with a new control they said was a design defect, but out of warranty so you are on your own. Now the ice maker has stopped working entirely, the freezing water is back in the fridge and on the floor and the ice cream is melting in the freezer. My friend also has this unit in white. She has the paint peeling off the handles, the same freezing/dripping water problems and ice maker problems. Not everyone has a huge kitchen where they have many choices for counter depth machines. Why are manufacturers ignoring this market? I understand the small kitchen accounts for 30% of homes and apartments in the USA. I am waiting for the repairman once again today... This Samsung is a piece of garbage! Dont buy it. Wish I had the $ for the subzero... but then again Subzero would be a better investment if I have to buy this Samsung crap every few years...

SAMSUNG REFRIGERATOR MODEL# RF23J9011SR/AA - We purchased 3 years ago. Has similar freezer problems as stated in other reviews. The counter depth style of this unit is what we required. The icemaker freezes up. The technician came out and proceeded to use steam to fix the problem. It froze up again within a few days. We are very disappointed with the poor quality of this expensive unit in our kitchen. Fortunately we kept our KitchenAid side by side which continues to surpass the quality of the Samsung product. We get perfect ice cubes dispensed from our KitchenAid. We will be looking forward to our next KitchenAid refrigerator with a properly operating ice dispenser.

Purchased our first Samsung fridge Feb 2012. 20 minutes after delivery, we noticed a cracked shelf. It took numerous calls and 3 months to get the correct shelf. In the meantime, they had sent 2 wrong shelves and a freezer door handle as a replacement part. In the spring of 2014, our fridge started to freeze up. It took almost 3 months to get it repaired. Again in November of 2014, the same issue arose about freeze up and the temperature settings were no longer readable. They (our retailer, Future Shop) finally replaced the unit. Two weeks in, yes you guessed it, water under the crisper drawers and freezing again. The unit was replaced (by Future Shop?) and a new one shipped to us. Two weeks later with the new one, the same issue has come again! Can this company not get it right?Through all of this, Future Shop has been a stand up company. They have looked after us wonderfully! We contacted Samsung and they said via email: we are not aware of any issues with our refrigerators. Perhaps they should read their online reviews??? We went back to our retailer today and they are replacing it yet again. This time however, we selected a Frigidaire! Enough with the Samsung product.

At 13 months, a plastic part in the ice maker broke. We could not buy just the plastic part that senses when the bin is full of ice. We had to purchase the entire icemaker system at the cost of over $200. At five years and seven months, the compressor went out at the cost of $600. We gave our daughter our 30 Whirlpool side by side. It is still alive. BUY AMERICAN. Samsung is totally unsatisfactory.

Purchased refrigerator during October 2015 and appliance began giving problems about 8 months later. After much bureaucracy to get a repair through warranty, the problem still remains. The Ice Maker freezes in the back of the refrigerator and stops the Ice Making mechanism from making Ice until the ice built up in the back is chilled away or melted with a blow dryer. This process needs to be performed every three weeks. Water also leaks from the ice dispenser and the crisper tray seems to accumulate water under it and ultimately it leaks to the floor under the fridge.

I am having problems with the oven temperature in my brand new Samsung gas range purchased less than a month ago. When the preheat feature arrives at 350 degrees, it is not that hot in the oven. I have placed an oven thermometer in my oven because of the uneven temperatures and untrue displayed temperatures. When I called the Samsung phone number, the tech told me how to adjust or as he called it recalibrate the temperature. I did try this, however, It still appears that it takes 20 minutes or longer to reach the required temperature. In my previous 30-year-old gas range, the temperature reached the requirement in ten minutes. After reading the comments on this site (I wish I had known about it before purchasing my Samsung gas range), I would have chosen another brand. Now, I am afraid to even try the self cleaning feature.

Purchased 3 samsung appliances in 2013 and within 1 year the refrigerator has needed to be defrosted every 2 weeks as it freezes up and the water pools under the crispers. Was 2 days past warranty so therefore I needed to find a repairman to fix and absorb the expenses. Tried calling several appliance repair companies and none were willing to work on samsung products. Still am defrosting every 2 weeks. Have ordered parts online for it and replaced but nothing seems to solve the problems. Just recently the washer that I purchased has been put on a recall and samsung has not responded to me since registering on the site. Went to the samsung site and tried the chat and again nothing, referred to the customer service line. I called this customer service number a couple of days before doing the chat thing and the representative I spoke with told me that if I registered on the site he couldnt help me. I would have to be patient. Running laundry on the delicate cycle makes the drying time 4 times as long and why should I have to put up with kitchen & laundry appliances that say they are energy efficient and carry the samsung name.